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#3 [01:14] * Amjad [webchat@37.107.125.200] has joined #minecrafthelp
#4 [01:15] <Amjad> hi
#5 [01:15] <Amjad> i deleted my account and i want retrieve it . can u help me please ?
#6 [01:16] <Galaxy_2Alex> ??> Amjad account/send-email
#7 [01:16] <Absol> Amjad: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#8 [01:16] <Absol> Amjad: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#9 [01:16] <Amjad> how i get the ID ?
#10 [01:17] <Galaxy_2Alex> ??> Amjad account/trans-id
#11 [01:17] <Absol> Amjad: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#12 [01:18] <Amjad> THANK YOU !!
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#14 [02:01] * Licci [webchat@net-109-117-78-166.cust.vodafonedsl.it] has joined #minecrafthelp
#15 [02:01] <Licci> Hi
#16 [02:01] <Galaxy_2Alex> Licci, Hello
#17 [02:02] <Licci> I tried to migrate, but i don't remember my nick
#18 [02:02] <Galaxy_2Alex> Licci, Check your emails, it's usually mentioned in the email you received when you first bought the game.
#19 [02:04] <Licci> Ok, I'll try thx
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#23 [03:04] * Azuru [webchat@58.164.68.161] has joined #minecrafthelp
#24 [03:04] <Azuru> Hi?
#25 [03:05] * limitary [webchat@211.79-160-154.customer.lyse.net] has joined #minecrafthelp
#26 [03:06] <limitary> I don't remember the email to my account, is there any possible way I can prove that the account belongs to me?
#27 [03:06] <Galaxy_2Alex> Azuru, Hello
#28 [03:06] <limitary> And can you check what email a username is listed to?
#29 [03:06] <Galaxy_2Alex> limitary, Have you already submitted an account support request to Mojang?
#30 [03:06] <limitary> yes
#31 [03:06] <Galaxy_2Alex> limitary, Wait for them to answer.
#32 [03:06] <limitary> ok
#33 [03:06] <Azuru> Does anyone know how to fix this problem I live in Australia btw, I have tried to purchase Minecraft for my account but everytime I do Its says invaild credit card details. I have tried 20 times over the last 3 months, The card is valid any everything whats wrong?
#34 [03:07] <Azuru> And do you know how to fix it
#35 [03:07] <Galaxy_2Alex> Azuru, Make sure the card can do international transactions. Also keep in mind that prepaid credit cards will not work. Alternatively, try to use the card via Paypal instead.
#36 [03:08] <Galaxy_2Alex> Azuru, Also make sure you are either using Firefox or Chrome, and that you are not connected to a VPN or similar program.
#37 [03:08] <Azuru> I have tried PayPal and my card is suited for international purposes
#38 [03:09] <limitary> is it prepaid?
#39 [03:09] <Galaxy_2Alex> Azuru, If it doesn't work via Paypal, contact Paypal, they will be able to tell you why the card isn't working easier.
#40 [03:09] <urielsalis> Note that some banks require you to call them first for international charges
#41 [03:09] <Azuru> would a prepaid online code card work
#42 [03:10] <Galaxy_2Alex> Azuru, A prepaid credit card? No, those are not accepted.
#43 [03:10] <Azuru> No like one of those cards that allows you to purchase minecraft from mojang
#44 [03:10] <Galaxy_2Alex> Azuru, If you can get one from a shop around you, sure.
#45 [03:11] <Azuru> Thanks so much can't do it know but soon wil
#46 [03:11] * Azuru [webchat@58.164.68.161] has quit. (Quit: webchat.esper.net)
#47 [03:20] * matty [webchat@e82-103-128-125s.asergo.com] has joined #minecrafthelp
#48 [03:21] <matty> Hi. mc keeps crashing on launch with the error code Process crashed with exit code -1073741819 the source is " Process Monitor"
#49 [03:21] <Galaxy_2Alex> matty, http://hopper.minecraft.net/help/exit-code/code-1073741819/
#50 [03:24] <matty> have the latest driver, dont have d3dgear, but im trying to reinstall java atm
#51 [03:24] <matty> still crashed
#52 [03:24] <matty> and same error code
#53 [03:24] <Galaxy_2Alex> ??> matty win/dxdiag
#54 [03:24] <Absol> matty: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#55 [03:25] <matty> Galaxy_2Alex what do you mean?
#56 [03:26] <matty> https://paste.ubuntu.com/p/cZwt5wh8Ft/
#57 [03:27] <Galaxy_2Alex> matty, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder.
#58 [03:27] <Galaxy_2Alex> matty, After that, restart the game.
#59 [03:28] <matty> at C:\Program Files (x86)\ i only have a "Minecraft Launcher" folder, not minecraft
#60 [03:28] <Galaxy_2Alex> matty, In there then, sorry.
#61 [03:29] <matty> still same error code
#62 [03:29] <Galaxy_2Alex> matty, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#63 [03:29] <Galaxy_2Alex> ??> matty tools/hjt
#64 [03:30] <Absol> matty: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#65 [03:30] <Absol> matty: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#66 [03:30] <matty> http://prntscr.com/nfnesm
#67 [03:31] <matty> https://paste.ubuntu.com/p/CN4WWzRfdf/
#68 [03:34] <Galaxy_2Alex> matty, Disable the player.me overlay (probably better to just completely close it via Task Manager), also disable the Discord In-Game Overlay. Next, Wallpaper Engine could also be causing this issue.
#69 [03:34] <Galaxy_2Alex> matty, Oh, and also, Minecraft is not compatible with Razer Synapse installed, it's known to cause issues.
#70 [03:34] <matty> wallpaperengine and discord has never been a problem, but ill try disabling them and also uninstall synapse
#71 [03:36] <Galaxy_2Alex> matty, Also uninstall Softminer.
#72 [03:37] <matty> now its not crashing. Gotta thank you again, as preivously you guided me to install adwcleaner , which prompts that i have some kind of PUP.Optional.Legacy, which after i remove it ,just pop up again after ive removed and restarted. but Thanks for your help
#73 [03:37] <Galaxy_2Alex> matty, great to hear, you're welcome.
#74 [04:22] * frooploops [webchat@static.belong.com.au] has joined #minecrafthelp
#75 [04:22] <frooploops> Hello?
#76 [04:22] <Galaxy_2Alex> frooploops, Hello
#77 [04:23] <frooploops> Hi, I was wondering if the code on the back of a Minecraft Java edition card would be available in other countries
#78 [04:24] <frooploops> I am in Oceania and the person I want to gift it to is in North America
#79 [04:27] * BernaEbbasta [webchat@109.116.6.25] has joined #minecrafthelp
#80 [04:27] <BernaEbbasta> Hi
#81 [04:27] <Galaxy_2Alex> frooploops, One moment
#82 [04:27] <Galaxy_2Alex> BernaEbbasta, Hello
#83 [04:27] <BernaEbbasta> Can you help me?
#84 [04:28] <Galaxy_2Alex> BernaEbbasta, I could.
#85 [04:30] <Galaxy_2Alex> frooploops, Depends on the country, any gift codes are not country-specific, meaning they can be redeemed by anyone.
#86 [04:31] <BernaEbbasta> Today I bought Minecraft but when I start the launcher and enter my email and password, the game tells me that the password and the email are not valid. How can I do?
#87 [04:32] <Galaxy_2Alex> BernaEbbasta, Have you ever used McLeaks on that PC?
#88 [04:32] <BernaEbbasta> no
#89 [04:33] <Galaxy_2Alex> BernaEbbasta, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#90 [04:33] <Galaxy_2Alex> ??> BernaEbbasta tools/hjt
#91 [04:33] <Absol> BernaEbbasta: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#92 [04:33] <Absol> BernaEbbasta: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#93 [04:34] <BernaEbbasta> I did not understand sorry
#94 [04:35] <Galaxy_2Alex> BernaEbbasta, What do you not understand?
#95 [04:36] <BernaEbbasta> I didn't understand what I have to do
#96 [04:36] <Galaxy_2Alex> BernaEbbasta, Give us a link to a paste containing a HJT Log. Follow the instructions Absol gave you.
#97 [04:39] <frooploops> Thank you Galaxy_2Alex
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#99 [05:17] * cooldude [~cooldude1@server-172-81-182-182.blackhole.mycooldude.info] has joined #minecrafthelp
#100 [05:39] * Korean98 [webchat@125.187.0.167] has joined #minecrafthelp
#101 [05:42] <Korean98> Hi:) I'm South Korean game player. I bought this game about an 30min ago. But when I play the game, I get an unresponsive error. But when I play the game, I get an unresponsive error. But when I play the game, I get an unresponsive error. So I ask for a refund. Please let me know the good result. Good luck with your company. Good luck with your com
#102 [05:42] <Korean98> pany.
#103 [05:42] <Korean98> My ID is seojoon98
#104 [05:44] <Korean98> My order ID is #2b917f0846ed4d27a39d69dba7032277
#105 [05:45] <Korean98> Transaction id is braintree:bs674p42
#106 [05:45] * SavageSimon [webchat@cpc75384-sotn16-2-0-cust458.15-1.cable.virginm.net] has joined #minecrafthelp
#107 [05:46] <SavageSimon> hi
#108 [05:46] * Korean98 [webchat@125.187.0.167] has quit. (Quit: webchat.esper.net)
#109 [05:47] <SavageSimon> i'm having a problem playing minecraft, Error details: Attempting to move successful download is the error i keep getting
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#115 [06:22] <Guest81797> Hello?
#116 [06:22] <Guest81797> Hello?
#117 [06:22] * Guest81797 [webchat@b0fac2db.bb.sky.com] has left #minecrafthelp
#118 [06:22] * KiwiCeltBoy [webchat@b0fac2db.bb.sky.com] has joined #minecrafthelp
#119 [06:23] <KiwiCeltBoy> Hi
#120 [06:24] * KiwiCeltBoy [webchat@b0fac2db.bb.sky.com] has quit. (Client Quit)
#121 [06:25] * Guest [webchat@b0fac2db.bb.sky.com] has joined #minecrafthelp
#122 [06:25] <Guest> Hello?
#123 [06:28] * Guest [webchat@b0fac2db.bb.sky.com] has quit. (Client Quit)
#124 [06:57] * Pyrom4nc3r [webchat@pool-98-115-193-172.phlapa.east.verizon.net] has joined #minecrafthelp
#125 [06:58] <Pyrom4nc3r> I had a question wondering when minecraft 1.14 will come out today at like what time today on April 23
#126 [07:11] * Bargi13 [webchat@52.071.dsl.mel.iprimus.net.au] has joined #minecrafthelp
#127 [07:11] * Bargi13 [webchat@52.071.dsl.mel.iprimus.net.au] has quit. (Client Quit)
#128 [07:15] <Greymagic27> Pyrom4nc3r, Hey. There isn't a confirmed time right now. Just keep waiting!
#129 [07:16] * JBaye [webchat@109.190.210.31] has joined #minecrafthelp
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#131 [07:48] * hensend [webchat@bzq-79-178-236-115.red.bezeqint.net] has joined #minecrafthelp
#132 [07:48] <hensend> hello
#133 [07:48] <Greymagic27> hensend, Hey. How can we help?
#134 [07:49] <hensend> im trying to start minecraft and it crashes every time
#135 [07:49] <Greymagic27> hensend, Let's take a look at the crash report:
#136 [07:49] <Greymagic27> ??> hensend launcher/log
#137 [07:49] <Absol> hensend: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#138 [07:50] * MatuProductions [webchat@239.57.89.116.starhub.net.sg] has joined #minecrafthelp
#139 [07:50] * oSumAtrIX [webchat@x4d097d06.dyn.telefonica.de] has joined #minecrafthelp
#140 [07:51] <hensend> https://paste.gg/p/anonymous/8936fc1bcd6040388e0c7ffdb9873235
#141 [07:51] <MatuProductions> Hi guys, I just got a new laptop but when I sign into it it only allows me to play Demo Mode even though I have been playing the full game on my previous laptop about a month ago. Any ideas of why this happened? Thanks
#142 [07:51] <Greymagic27> ??> hensend tools/mch
#143 [07:51] <Absol> hensend: Download: https://github.com/urielsalis/mchtool/raw/master/bin/mchtool.exe
#144 [07:51] <Absol> hensend: We created a tool to gather some common diagnostic reports in a easier way. Please run it and follow its instructions. When you are done, paste the output in the channel
#145 [07:51] <Greymagic27> ??> MatuProductions launcher/relog
#146 [07:51] <Absol> MatuProductions: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#147 [07:51] <oSumAtrIX> Hi, I migrated my account to a nonexisting email (I have access to it right now). Thought I can not login with either one of the mail account. Is there any way to revert those changes?
#148 [07:52] <Greymagic27> ??> oSumAtrIX account/send-email
#149 [07:52] <Absol> oSumAtrIX: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#150 [07:52] <Absol> oSumAtrIX: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#151 [07:52] <Absol> oSumAtrIX: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#152 [07:53] * MatuProductions [webchat@239.57.89.116.starhub.net.sg] has left #minecrafthelp
#153 [07:53] <hensend> Dxdiag: http://paste.ubuntu.com/p/5fpQKRyQQj/, HJT: http://paste.ubuntu.com/p/wwSYHZqgPh/
#154 [07:54] <Greymagic27> hensend, Disable the player.me overlay (it may be worth to just close the program all together) and disable the discord overlay
#155 [07:54] <hensend> ok
#156 [07:56] <hensend> thank you so much
#157 [07:57] <Greymagic27> I'd also like you to download this driver: https://www.geforce.co.uk/drivers/results/145923 as I saw some openGL errors in your log
#158 [07:57] <hensend> i downloaded already
#159 [07:58] <Greymagic27> hensend, If you've already downloaded that driver. Run it and follow the steps to install it
#160 [07:58] <hensend> its installed
#161 [07:58] <Greymagic27> hensend, Great. Did disabling those overlays do anything?
#162 [07:58] <hensend> yes its working
#163 [07:59] <hensend> would you help my friend to?
#164 [07:59] <Greymagic27> hensend, Sure. Can he join the channel as well so I can speak to him?
#165 [07:59] <hensend> yes
#166 [07:59] <hensend> 1 second
#167 [08:00] * SHON_POPOV [webchat@bzq-84-109-240-33.red.bezeqint.net] has joined #minecrafthelp
#168 [08:00] <hensend> hes here
#169 [08:00] <SHON_POPOV> IM HERE
#170 [08:00] <Greymagic27> SHON_POPOV, Hey. What's the problem?
#171 [08:01] * Pyrom4nc3r [webchat@pool-98-115-193-76.phlapa.east.verizon.net] has joined #minecrafthelp
#172 [08:01] <Pyrom4nc3r> The last message i sent i can not see or get neer so what time today does 1.14 come out
#173 [08:01] <SHON_POPOV> trying to start minecraft and it says this message:could not create the java VM and Error:A fatal exception has occurred. Program will exit.
#174 [08:02] <Greymagic27> Pyrom4nc3r, Hey. There isn't a confirmed time right now. Just keep waiting!
#175 [08:02] <SHON_POPOV> VM=virtual machine
#176 [08:02] <Pyrom4nc3r> okay thankyou Greymagic27
#177 [08:03] <Greymagic27> SHON_POPOV, Download the .exe variant here: https://minecraft.net/en-us/download/alternative/
#178 [08:07] <SHON_POPOV> it not worked
#179 [08:08] <SHON_POPOV> can you come tp discord or skype?
#180 [08:08] <SHON_POPOV> to*
#181 [08:09] <hensend> i cant download optifine for minecraft
#182 [08:09] <hensend> nm
#183 [08:09] <SHON_POPOV> Greymagic27?
#184 [08:26] <hensend> is anyone here?
#185 [08:27] <SHON_POPOV> ?
#186 [08:27] <Galaxy_2Alex> hensend, We do not help with mods.
#187 [08:27] <hensend> i said nm
#188 [08:27] <hensend> but my friend need help
#189 [08:27] <Galaxy_2Alex> SHON_POPOV, What is the full crash report?
#190 [08:28] <SHON_POPOV> agian
#191 [08:28] <SHON_POPOV> the error before
#192 [08:28] <SHON_POPOV> wait a 1 m i reinstalling java and minecraft
#193 [08:31] <SHON_POPOV> 65 MB left and it download soo slow
#194 [08:34] <SHON_POPOV> it write this a gian
#195 [08:34] <SHON_POPOV> agian
#196 [08:34] <SHON_POPOV> i tried all there https://appuals.com/fix-could-not-create-the-java-virtual-machine/
#197 [08:34] <Galaxy_2Alex> SHON_POPOV, On the launcher, in the Launch options, enable Advanced Settings, then go to your main instance and disable "Java executable". Then try to run the game.
#198 [08:36] <SHON_POPOV> not work
#199 [08:36] <Galaxy_2Alex> SHON_POPOV, ...actually, sorry, that is incorrect, my bad. Instead, please create a new configuration (Launcher Options > Add New), don't change anything and try running the game.
#200 [08:36] <SHON_POPOV> can we talk in skype or discord?
#201 [08:36] <Galaxy_2Alex> SHON_POPOV, No.
#202 [08:36] <SHON_POPOV> it not worked ): agian
#203 [08:37] <Galaxy_2Alex> ??> SHON_POPOV win/java/reinst
#204 [08:37] <Absol> SHON_POPOV: You need to reinstall Java.
#205 [08:37] <Absol> SHON_POPOV: First, go to Programs and Features in Control Panel. Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#206 [08:37] <Galaxy_2Alex> SHON_POPOV, Make sure you install the 64-bit version
#207 [08:37] <SHON_POPOV> how to see 64?
#208 [08:37] <SHON_POPOV> i have 32 now
#209 [08:37] <SHON_POPOV> and windows 64
#210 [08:37] <Galaxy_2Alex> SHON_POPOV, Absol gave you the link, download the 64-bit version.
#211 [08:38] <SHON_POPOV> ok
#212 [08:41] <SHON_POPOV> it not give me to download it write the Could not create Java VM
#213 [08:41] <Galaxy_2Alex> SHON_POPOV, Did you download and Install it?
#214 [08:42] <Galaxy_2Alex> SHON_POPOV, Java 64-bit that is.
#215 [08:42] <SHON_POPOV> when i install it write the error
#216 [08:42] <Galaxy_2Alex> SHON_POPOV, ...that error does not come up when installing Java.
#217 [08:42] <SHON_POPOV> to me yes
#218 [08:43] <Galaxy_2Alex> SHON_POPOV, Could you show a screenshot of it happening when you install Java?
#219 [08:43] <SHON_POPOV> how to send?
#220 [08:43] <SHON_POPOV> it write error code 1603
#221 [08:44] <Galaxy_2Alex> SHON_POPOV, Uninstall all Java versions you have installed right now, restart your PC, and then install Java again.
#222 [08:44] <SHON_POPOV> ok
#223 [08:45] * SHON_POPOV [webchat@bzq-84-109-240-33.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#224 [08:47] * SHON_POPOV [webchat@bzq-84-109-240-33.red.bezeqint.net] has joined #minecrafthelp
#225 [08:47] <SHON_POPOV> im back and it not works
#226 [08:47] <Galaxy_2Alex> SHON_POPOV, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#227 [08:47] <Galaxy_2Alex> ??> SHON_POPOV tools/hjt
#228 [08:47] <Absol> SHON_POPOV: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#229 [08:47] <Absol> SHON_POPOV: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#230 [08:50] <SHON_POPOV> how to place a file to ubuntu?
#231 [08:50] <SHON_POPOV> https://paste.ubuntu.com/p/y79KCMCxxx/
#232 [08:50] <SHON_POPOV> i think thats it
#233 [08:52] <Galaxy_2Alex> SHON_POPOV, Follow the instructions under "Option 2" from here: https://java.com/en/download/help/error_1603.xml
#234 [08:57] <SHON_POPOV> when i try to enter the java in option 2 it write me the error agian
#235 [08:58] <Galaxy_2Alex> SHON_POPOV, Looks like there is something wrong with your PC in general
#236 [08:58] <SHON_POPOV> i go to reinstall my pc
#237 [08:58] <SHON_POPOV> bye (:
#238 [08:58] <Galaxy_2Alex> SHON_POPOV, Probably need a PC professional to take a look at it.
#239 [09:00] * XFinalDreamX [webchat@mx-ll-49.49.186-153.dynamic.3bb.co.th] has joined #minecrafthelp
#240 [09:02] * leo [webchat@host81-140-217-30.range81-140.btcentralplus.com] has joined #minecrafthelp
#241 [09:02] <leo> Hi
#242 [09:02] <Greymagic27> leo, Hey. How can we help?
#243 [09:02] * XFinalDreamX [webchat@mx-ll-49.49.186-153.dynamic.3bb.co.th] has quit. (Client Quit)
#244 [09:03] * leo is now known as Guest25932
#245 [09:03] <Guest25932> when I try to download Minecraft using the installer it says "error Unable to save download. remove_item3.ogg
#246 [09:03] <Greymagic27> Guest25932, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#247 [09:03] <Greymagic27> ??> Guest25932 tools/hjt
#248 [09:03] <Absol> Guest25932: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#249 [09:03] <Absol> Guest25932: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#250 [09:04] <Guest25932> okay
#251 [09:08] * Pyrom4nc3r [webchat@pool-98-115-193-76.phlapa.east.verizon.net] has quit. (Quit: webchat.esper.net)
#252 [09:19] <Greymagic27> Guest25932, How is the log coming along?
#253 [09:42] * savage [webchat@251.167.6.51.dyn.plus.net] has joined #minecrafthelp
#254 [09:54] * roracle [webchat@cpe-66-25-243-146.gt.res.rr.com] has joined #minecrafthelp
#255 [09:55] * Guest25932 [webchat@host81-140-217-30.range81-140.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#256 [09:55] <roracle> So the launcher says it needs to update, so I go to the website, get the DEB package, and install it. Still says it needs to update, so I do it in console, and the file I downloaded is version 2.1.2482 while the launcher according to the Wiki says it's at version 2.1.3676.
#257 [09:55] <roracle> SO where can I find the latest DEB file with the newest launcher?
#258 [09:59] * Curval [webchat@82-69-2-141.dsl.in-addr.zen.co.uk] has joined #minecrafthelp
#259 [09:59] <Curval> I don't have a direct question, however I raised a case and the autoreply said to check this article: https://help.mojang.com/customer/portal/articles/359446 - to get an idea of how long to expect a reply to take
#260 [10:00] <Curval> Is it accurate that we are operating at a delay of over a month?
#261 [10:00] <Greymagic27> Curval, Sadly yes. Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal
#262 [10:00] <Curval> Wow
#263 [10:02] <roracle> Another issue with this DEB file on the website: it wanted to install STEAM which I already have installed, which caused it to reinstall, so now I have to download a LOT of HUGE games again because Minecraft-launcher wanted to remove Steam and reinstall it.
#264 [10:02] <urielsalis> roracle: known issue
#265 [10:02] <urielsalis> roracle: it thinks that the windows version is the latest, even when its not released to linux
#266 [10:02] <urielsalis> roracle: just ignore the message
#267 [10:02] <roracle> right, but even the linux version i downloaded is NOT the latest version of the Linux version, that's what i'm getting at
#268 [10:03] <roracle> urielsalis 2.1.2482 while the launcher according to the Wiki says it's at version 2.1.3676
#269 [10:03] <roracle> and yes, I'm looking at Linux version
#270 [10:04] <urielsalis> roracle: wiki is sometimes not updated right
#271 [10:05] <urielsalis> roracle: you can always get the latest deb from minecraft.net/download, and that should be the latest for your platform
#272 [10:05] * s7eel [webchat@134-249-189-211.broadband.kyivstar.net] has joined #minecrafthelp
#273 [10:06] <s7eel> hello
#274 [10:06] <Greymagic27> s7eel, Hey. How can we help?
#275 [10:06] * Jankers [webchat@178-36-10-22.adsl.inetia.pl] has joined #minecrafthelp
#276 [10:06] <s7eel> I have an issue with username and password
#277 [10:06] <Greymagic27> What's the problem with them?
#278 [10:06] <s7eel> I have my username and it aasks me to input e-mail'
#279 [10:07] <s7eel> I always entered username and my password, not e0mail
#280 [10:07] <Greymagic27> s7eel, Have you got a migrated account?
#281 [10:07] <s7eel> and now it is incorrect and I cant log in
#282 [10:07] <s7eel> yes
#283 [10:07] <Greymagic27> s7eel, Try to login using your email and password for that account
#284 [10:07] <s7eel> it is old account, I think more thn 10 years
#285 [10:08] <s7eel> I cant - incorrect
#286 [10:08] <Greymagic27> s7eel, Contact mojang support using the information absol will send below:
#287 [10:08] <Greymagic27> ??> s7eel account/send-email
#288 [10:08] <Absol> s7eel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#289 [10:08] <Absol> s7eel: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#290 [10:09] <s7eel> ok I will write them
#291 [10:09] <s7eel> thank you
#292 [10:09] <Greymagic27> s7eel, No problem. Good luck!
#293 [10:09] <roracle> Windows 2.1.3674, macOS 2.1.3677, Linux 2.1.3676. if the wiki is wrong, then it's VERY wrong, and the largest corporation in the world just admitted it can't manage a video game
#294 [10:09] * itsfsnow [webchat@88-202-152-152.customer.gigaclear.net] has joined #minecrafthelp
#295 [10:10] <itsfsnow> I can't connect to realms
#296 [10:10] <itsfsnow> On 1.14
#297 [10:10] * Ben [webchat@95.149.18.68] has joined #minecrafthelp
#298 [10:10] <Jankers> The game crashed whilst initializing game
#299 [10:10] <Jankers> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#300 [10:10] <Ben> Hi, I'm wondering when realms 1.14 will be out?
#301 [10:10] <Jankers> what it means?
#302 [10:10] <Greymagic27> ??> Jankers win/dxdiag
#303 [10:10] <Absol> Jankers: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#304 [10:10] <itsfsnow> It says 'Your client is not compatible with Realms', using latest 1.14 realms
#305 [10:10] <mattym> roracle, The Wiki is not manages by Mojang.
#306 [10:10] * Ben is now known as Guest25186
#307 [10:10] <Greymagic27> Ben, It just released!
#308 [10:11] * Buck_ [webchat@host7216800224144.direcway.com] has joined #minecrafthelp
#309 [10:11] <itsfsnow> Greymagic27 not on realms
#310 [10:11] <roracle> mattym still doesn't explain why it wants me to update my launcher, everyone's talking about 1.14, and I don't have the option for 1.14 at all
#311 [10:11] <Guest25186> I know this but it says "Realms is not compatible with your version"
#312 [10:11] <itsfsnow> mattym I just kept reloading my launcher
#313 [10:11] <mattym> roracle, Whatever version of the launcher you get from the minecraft.net page is the latest one available for your launcher.
#314 [10:11] <itsfsnow> until it appears
#315 [10:11] <Greymagic27> I'm currently checking realms to see if it's an issue for me as well
#316 [10:12] <Andrio> Mojang isn't very large to begin with, and especially small now
#317 [10:12] <roracle> mattym how do i get 1.14 then?
#318 [10:12] <Buck_> Is 1.14 still launching today?
#319 [10:12] <Greymagic27> Buck_, It's out!
#320 [10:12] <mattym> itsfsnow, If the Realms owner has not updated the Realm, you will need to wait.
#321 [10:12] <urielsalis> Buck_: launched 20 seconds ago
#322 [10:12] <mattym> roracle, Wait.
#323 [10:12] <Buck_> not seeing it in launcher
#324 [10:12] <roracle> ooooh
#325 [10:12] <urielsalis> roracle: that was released 20 seconds ago
#326 [10:13] <roracle> urielsalis oh okay, that makes sense
#327 [10:13] <Greymagic27> Realms isn't detecting 1.14 as the latest version. Wait a while for it to catch up
#328 [10:13] <urielsalis> Restarting your launcher should show it(maybe a bit more time due to caches)
#329 [10:13] <Guest25186> When will realms be compatible with the new version?
#330 [10:13] <Buck_> it's is out ... thanks
#331 [10:13] * roracle [webchat@cpe-66-25-243-146.gt.res.rr.com] has quit. (Quit: webchat.esper.net)
#332 [10:13] <urielsalis> Greymagic27: the host has to join to update it
#333 [10:13] * Buck_ [webchat@host7216800224144.direcway.com] has quit. (Client Quit)
#334 [10:14] <Guest25186> No the realms button says your client is compatible with realms
#335 [10:14] <urielsalis> Guest25186: 1.14 was released less than a minute ago, it might take some minutes to update that
#336 [10:14] <Guest25186> Okay
#337 [10:14] <Guest25186> Cheers
#338 [10:14] * Guest25186 [webchat@95.149.18.68] has quit. (Client Quit)
#339 [10:14] <Greymagic27> urielsalis, http://prntscr.com/nftzkb
#340 [10:14] <Greymagic27> That's what I was talking about
#341 [10:15] * Curval [webchat@82-69-2-141.dsl.in-addr.zen.co.uk] has quit. (Quit: webchat.esper.net)
#342 [10:15] * Pyrom4nc3r [webchat@pool-98-115-193-76.phlapa.east.verizon.net] has joined #minecrafthelp
#343 [10:15] <Pyrom4nc3r> Yes the minecraft 1.14 is out now we can play 1.14
#344 [10:15] <itsfsnow> Greymagic27 I am the host
#345 [10:15] <itsfsnow> And I cannot connect
#346 [10:16] <Greymagic27> itsfsnow, 1.14 just came out, realms hasn't had a chance to catch up. Just wait a while
#347 [10:16] * Deth [webchat@dsl-lprbng11-54f885-197.dhcp.inet.fi] has joined #minecrafthelp
#348 [10:16] <itsfsnow> Yeah I know
#349 [10:16] <Deth> When Realms will be available in 1.14
#350 [10:16] <itsfsnow> me and my friends are all waiting here
#351 [10:16] <Greymagic27> Deth, 1.14 just came out, realms hasn't had a chance to catch up. Just wait a while
#352 [10:16] <itsfsnow> have they released a new server jar ffor 1.14
#353 [10:17] * Jankers [webchat@178-36-10-22.adsl.inetia.pl] has quit. (Quit: webchat.esper.net)
#354 [10:17] <mattym> itsfsnow, Yes
#355 [10:17] <itsfsnow> Where can II find itt mattym?
#356 [10:17] <itsfsnow> On https://www.minecraft.net/en-us/download/server/ it's still 1.13.2
#357 [10:18] <urielsalis> itsfsnow: it was released some minutes ago, might still be updating
#358 [10:18] <itsfsnow> Yeah I know :)
#359 [10:18] <mattym> itsfsnow, Bottom of https://www.minecraft.net/en-us/article/village---pillage-out-java-
#360 [10:19] * itsfsnow [webchat@88-202-152-152.customer.gigaclear.net] has quit. (Quit: webchat.esper.net)
#361 [10:26] * Pyrom4nc3r [webchat@pool-98-115-193-76.phlapa.east.verizon.net] has quit. (Quit: webchat.esper.net)
#362 [10:26] <tyteen4a03> FYI: The server page still has 1.13.2 on it but the link is 1.1.4
#363 [10:26] <tyteen4a03> *1.14
#364 [10:27] * Ben [webchat@95.149.18.68] has joined #minecrafthelp
#365 [10:28] * Ben is now known as Guest20963
#366 [10:30] <urielsalis> worth !message?
#367 [10:30] <urielsalis> same for realms
#368 [10:31] <tyteen4a03> meh
#369 [10:31] <tyteen4a03> up to you
#370 [10:32] <urielsalis> !message 1.14 has just been released, note that realms might take some time to update(and only the host can do it) and the server jar link is correct even when it says 1.13.2
#371 [10:33] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#372 [10:35] <urielsalis> !message
#373 [10:36] * Guest20963 [webchat@95.149.18.68] has quit. (Quit: webchat.esper.net)
#374 [10:38] * Pun [webchat@159.192.219.69] has joined #minecrafthelp
#375 [10:38] <Pun> My Minecraft 1.14 is not responding.
#376 [10:38] <Greymagic27> ??> Pun av/adwcleaner
#377 [10:39] <Absol> Pun: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#378 [10:39] <Absol> Pun: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#379 [10:39] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#380 [10:40] <Pun> It is not responding by the way.
#381 [10:40] <Greymagic27> Pun, The tool that Absol sent will fix your issue. A bit of malware will be blocking your minecraft from launching
#382 [10:41] <Pun> I am trying.
#383 [10:42] * Pun [webchat@159.192.219.69] has quit. (Client Quit)
#384 [10:43] * Rusmiroslaw [webchat@mm-31-52-120-178.brest.dynamic.pppoe.byfly.by] has joined #minecrafthelp
#385 [10:43] * Pun [webchat@159.192.219.69] has joined #minecrafthelp
#386 [10:44] <Pun> My Minecraft 1.14 is still not responding.
#387 [10:45] <Greymagic27> Pun, Let's take a look and see if any of your running processes could cause the issue:
#388 [10:45] <Greymagic27> ??> Pun tools/hjt
#389 [10:45] <Absol> Pun: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#390 [10:45] <Absol> Pun: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#391 [10:46] <Pun> https://paste.ubuntu.com/p/jDBpVCSpyb/
#392 [10:47] <Greymagic27> Pun, Disable the discord overlay as that's known to cause issues
#393 [10:47] <Pun> Thank you.
#394 [10:48] <Pun> Oh my god! It fixed. Thank you so much.
#395 [10:48] <Greymagic27> Pun, No problem! Enjoy playing!
#396 [10:48] <Pun> Bye.
#397 [10:48] * Pun [webchat@159.192.219.69] has quit. (Client Quit)
#398 [10:48] <Rusmiroslaw> Hi guys! Is it normal that after updating my world to 1.14 all villagers from my pre 1.14 village are not responding and still have their old skins (all of them wear their regular brown robe, to be exact) or is it a bug?
#399 [10:50] <mattym> Rusmiroslaw, Updates will not effect areas that were created prior to the update.
#400 [10:51] <Rusmiroslaw> I understand that no new block will be implemented into already created chunks. But does it include trading mechanism?
#401 [10:52] * Aedesius [webchat@216.106.149.229] has joined #minecrafthelp
#402 [10:52] * itsfsnow [webchat@88-202-152-152.customer.gigaclear.net] has joined #minecrafthelp
#403 [10:52] <Aedesius> Hey! I just downloaded the 1.14 server jar from the website and turns out it's actually a 1.13.2 server jar?
#404 [10:53] <Aedesius> from here: https://www.minecraft.net/en-us/download/server/
#405 [10:53] <Greymagic27> Aedesius, Use this link until they update it there: https://www.minecraft.net/en-us/article/village---pillage-out-java-
#406 [10:53] <Greymagic27> The server.jar is at the bottom of that page
#407 [10:53] <Aedesius> Okay, thank you. are they aware that the text says 1.14 but the link is wrong?
#408 [10:53] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#409 [10:53] <mattym> Rusmiroslaw, When you first ran the world in the new version, did you let it upgrade the world?
#410 [10:54] <itsfsnow> Can't connect to realms anymore, just timed out
#411 [10:54] <itsfsnow> For me and all of my friends
#412 [10:55] <mattym> itsfsnow, All you can do is wait.
#413 [10:55] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#414 [10:57] * savage [webchat@251.167.6.51.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#415 [10:57] <Rusmiroslaw> I think so. I received the regular question whether I'm aware that my existing world has been created in the previous version. So I clicked "create a copy and load". After entering my world I received bunch of new receipts and saw all new textures. Is there something else I should do?
#416 [10:58] <Rusmiroslaw> *recipes not receipts
#417 [10:58] <mattym> Rusmiroslaw, No
#418 [10:58] <mattym> Rusmiroslaw, Nothing created before the update can be changed.
#419 [10:59] <mattym> Rusmiroslaw, If there was a method to update the old entities it would have ran during the initial load.
#420 [11:00] * James [webchat@95.150.51.120] has joined #minecrafthelp
#421 [11:00] <Lurks> i find realm list to be off-centre
#422 [11:01] <Rusmiroslaw> I'm still confused. Existing pre 1.14 villagers were updating (including their textures and trading mechanism) after an udpate to 1.14 in snaphots.
#423 [11:01] <James> my launcher says unable to save download. ms_my.json
#424 [11:01] <mattym> ??> James error/download
#425 [11:01] <Rusmiroslaw> And I'm talking about villagers (mobs) and not villages (buildings)
#426 [11:01] <Absol> James: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#427 [11:02] <James> i have none of these applications installed
#428 [11:02] <mattym> Rusmiroslaw, The world in questions was used with snapshots/pre-releases, not a direct 1.13.2 to 1.14 update?
#429 [11:02] <mattym> James, Double check.
#430 [11:02] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#431 [11:04] <Rusmiroslaw> Not this particular world I'm using right now but another 1.13.2 world that I've been testing through all snaphots upon their releases
#432 [11:04] <James> but it was working yesterday and i have not downloaded anything since
#433 [11:04] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#434 [11:04] <mattym> James, There was an update, so it has to download stuff it probably hasn't had to in a while. So check the list.
#435 [11:05] <mattym> Rusmiroslaw, Only test with 1.13.2 to 1.14. They do not support worlds created or used on snap/pre-releases.
#436 [11:05] <James> all i have is GeForce Experience and discord
#437 [11:05] <mattym> ??> James tools/hjt
#438 [11:05] <Absol> James: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#439 [11:05] <Absol> James: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#440 [11:07] <Galaxy_2Alex> Rusmiroslaw, Yes, if the world was opened in any snapshot, things like that can happen.
#441 [11:08] <James> https://paste.ubuntu.com/p/5JYxyjWmyc/
#442 [11:08] <Rusmiroslaw> Once again - I had two worlds: one in 1.13.2 state and one for test. 30 minutes ago I opened this solely 1.13.2 world in 1.14 upon its release and all my existing villagers are bugged.
#443 [11:08] <mattym> James, Uninstall Avira then retest the game.
#444 [11:08] <Rusmiroslaw> What can happen
#445 [11:09] * matty [webchat@e82-103-128-125s.asergo.com] has quit. (Quit: webchat.esper.net)
#446 [11:09] <mattym> Rusmiroslaw, Then report it as a bug.
#447 [11:09] * LouWestin [uid319238@2001:67c:2f08:1::4:df06] has joined #minecrafthelp
#448 [11:10] <Rusmiroslaw> 5 minutes ago you said that it's not a bug and that's the case when updating worlds. But okay. Thanks anyway
#449 [11:10] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#450 [11:10] <mattym> Rusmiroslaw, Well you dont seem to want to listen to what I said, so you can report it as a bug and have someone else tell you.
#451 [11:10] <LouWestin> The 1.14 server jar file hasn't been updated yet. The link shows down 1.14, but it's still 1.13.2
#452 [11:11] <Galaxy_2Alex> Rusmiroslaw, Sorry for the confusion. Days of updates can get quite busy here while we're also still trying to figure out what's a bug and what can be fixed with instructions.
#453 [11:11] * reberu [webchat@d97-202.icpnet.pl] has joined #minecrafthelp
#454 [11:11] <mattym> LouWestin, Grab the one linked at the bottom of this page https://www.minecraft.net/en-us/article/village---pillage-out-java-
#455 [11:11] <James> i apologise this has never happens i am sorry but thank you for the help
#456 [11:12] * James [webchat@95.150.51.120] has quit. (Quit: webchat.esper.net)
#457 [11:12] <reberu> hello, i bought game today on android store, i launched new world quickly to see how it will run and it was ok, i closed the game and launched it again and i get the message that "it cannot find the game on my device" with "no licence" on the top of the screen. why is that? game closes after that
#458 [11:12] <Rusmiroslaw> Sorry for my behaviour. It looks like all the videos on YouTube showing that pre 1.14 villagers can be updated with their skins and trading mechanism is not working in my case.
#459 [11:13] <Galaxy_2Alex> Rusmiroslaw, It could indeed be a bug, haven't found it reported so far though.
#460 [11:14] <LouWestin> @mattym Ok I have to figure out why it's crashing now
#461 [11:15] <Galaxy_2Alex> LouWestin, What's the crash message?
#462 [11:15] <LouWestin> right now it's just exiting out tmux
#463 [11:15] * JWang [webchat@host81-141-187-129.in-addr.btcentralplus.com] has joined #minecrafthelp
#464 [11:15] <Galaxy_2Alex> LouWestin, We need some kind of log, from the console you start the server from.
#465 [11:15] * JWang [webchat@host81-141-187-129.in-addr.btcentralplus.com] has quit. (Client Quit)
#466 [11:17] <Galaxy_2Alex> Rusmiroslaw, Have any mods been used on that world in 1.13, or has it been running on a plugin server?
#467 [11:18] <Rusmiroslaw> Pure suvival vanilla single-player world. No mods. The only thing that has been changed is my character's skin.
#468 [11:19] <Galaxy_2Alex> Rusmiroslaw, Report it please, also attach the world: https://bugs.mojang.com
#469 [11:19] <Galaxy_2Alex> Rusmiroslaw, If the world is too large, use a 3rd party hosting website.
#470 [11:19] <LouWestin> Ok according to pastbin https://pastebin.com/SscBdbiT
#471 [11:20] <LouWestin> I mean the log
#472 [11:20] <Galaxy_2Alex> LouWestin, What're your starting algorithm?
#473 [11:20] <Galaxy_2Alex> ehh
#474 [11:20] <Galaxy_2Alex> LouWestin, starting arguments, sorry
#475 [11:21] <LouWestin> Galaxy_2Alex: java -Xms1024M -Xmx2048M -jar minecraft_server.1.14.jar -o true
#476 [11:21] <Galaxy_2Alex> LouWestin, Remove the last two arguments
#477 [11:21] <Galaxy_2Alex> LouWestin, So: java -Xms1024M -Xmx2048M -jar minecraft_server.1.14.jar
#478 [11:23] <LouWestin> Galaxy_2Alex: Ok that worked! Thanks!
#479 [11:24] * biasedmomo [webchat@81-231-233-140-no56.tbcn.telia.com] has joined #minecrafthelp
#480 [11:24] <biasedmomo> Hello! Anyone here who can help me with my ubuntu server?
#481 [11:24] <Galaxy_2Alex> biasedmomo, How can we help?
#482 [11:24] * plurp [webchat@m5-241-100-50.cust.tele2.se] has joined #minecrafthelp
#483 [11:24] <Rusmiroslaw> Okay. The new thing is that just a moment ago I created a whole new creative super flat world in 1.13.2. I found a pre 1.14 village with its pre 1.14 houses and pre 1.14 villagers with their pre 1.14 skins and trading mechanism. Then I've updated this world to 1.14. All houses are the same. But villagers are all in brown robes (even those in purple
#484 [11:24] <Rusmiroslaw> and white before the update) and are not responding. Then I flew into new chunks to find a brand new 1,14 village (with new houses). But villagers there are also old-styled and non-functional. So I guess it's a bug.
#485 [11:24] * Your_regiment [webchat@68-190-16-243.static.mtgm.al.charter.com] has joined #minecrafthelp
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#489 [11:25] <biasedmomo> I am very new to minecraft so excuse my lack of knowledge. But i successfully put up a ubuntu server a few weeks ago, and now I cant log into it due to the new version of minecraft. How do I update the server?
#490 [11:25] * Sampu [webchat@78-72-171-160-no175.tbcn.telia.com] has quit. (Client Quit)
#491 [11:25] <Galaxy_2Alex> biasedmomo, You need to download the new server jar and replace the one you are using right now.
#492 [11:26] <Galaxy_2Alex> biasedmomo, The new jar can be found here: https://www.minecraft.net/en-us/article/village---pillage-out-java-
#493 [11:26] <Your_regiment> Hey I'm having some trouble with a realm for Java edition. Me and my buddies have updated our clients to 1.14 and according to reddit the update should be live for realms but whenever we attempt to enter the realm we just get a popup ad to purchase one. This is affecting multiple people and we have attempted to kick and re-add people to no avail.
#494 [11:26] <biasedmomo> thank you very much!
#495 [11:27] * biasedmomo [webchat@81-231-233-140-no56.tbcn.telia.com] has quit. (Client Quit)
#496 [11:27] <mattym> Your_regiment, The update just releases, give them time to get everything updated.
#497 [11:27] * sampu [webchat@78-72-171-160-no175.tbcn.telia.com] has joined #minecrafthelp
#498 [11:27] <Galaxy_2Alex> Your_regiment, The Realm owner needs to join the Realm in order to confirm the update.
#499 [11:27] <Your_regiment> They have
#500 [11:27] <itsfsnow> +mattym mine and my friends realms are incredibly laggy for some reason, and the day and night cycle has broken
#501 [11:28] <sampu> Realms doesn't work in 1.14 (can't connect)
#502 [11:28] <mattym> itsfsnow, For the last time, they have to update everything, its not going to work 100% right until thats done.
#503 [11:28] <itsfsnow> ok calm it kermit
#504 [11:28] * itsfsnow [webchat@88-202-152-152.customer.gigaclear.net] has quit. (Quit: webchat.esper.net)
#505 [11:28] <plurp> I have a game breaking bug here, not sure wether it's a problem with the game or my mac. Every time I try to load any world, wether it is old or brand new, the game immediately crashes. I'm on a macbook pro, macOS high sierra 10.13.3 trying to load minecraft 1.14. If you want the full crash log just ask.
#506 [11:28] <mattym> ??> plurp paste
#507 [11:29] <Absol> plurp: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#508 [11:29] <mattym> plurp, Provide the log via the info Absol gave you.
#509 [11:29] <Your_regiment> why do people even link this if all you're gonna say is "wait for them to fix it" lmao
#510 [11:29] <mattym> sampu, Just give them time to get everything updated, try it again later.
#511 [11:29] * Your_regiment [webchat@68-190-16-243.static.mtgm.al.charter.com] has quit. (Client Quit)
#512 [11:29] * Papadji [webchat@cable-188.44.85.91.coditel.net] has joined #minecrafthelp
#513 [11:29] <sampu> ok thanks
#514 [11:29] * sampu [webchat@78-72-171-160-no175.tbcn.telia.com] has quit. (Client Quit)
#515 [11:30] <plurp> https://paste.ubuntu.com/p/VJJFKbSkRf/
#516 [11:30] * Zad [webchat@173-23-67-66.client.mchsi.com] has joined #minecrafthelp
#517 [11:30] * PackFan [webchat@71-90-33-116.dhcp.ftbg.wi.charter.com] has joined #minecrafthelp
#518 [11:31] <Zad> Anyone able to get the 1.14 server jar? the one posted online is still 1.13.2
#519 [11:31] <Galaxy_2Alex> ??> plurp mac/software-update
#520 [11:31] <Absol> plurp: You need to install all available Software Updates available for your Mac.
#521 [11:31] <Absol> plurp: To do so, click the Apple icon in the top left of the screen, and click Software Update. Continue to install updates until there are none.
#522 [11:31] <Galaxy_2Alex> Zad, https://www.minecraft.net/en-us/article/village---pillage-out-java-
#523 [11:31] <PackFan> having issue with 1.14 server jar ... when running it shows that the version is actually 1.13.2
#524 [11:31] <Zad> ^
#525 [11:31] <Galaxy_2Alex> PackFan, https://www.minecraft.net/en-us/article/village---pillage-out-java-
#526 [11:31] <plurp> Ok, thanks for the help! You guys are doing a brilliant job
#527 [11:32] <Zad> wow thanks
#528 [11:32] <Zad> that was so fast
#529 [11:32] * Zad [webchat@173-23-67-66.client.mchsi.com] has quit. (Client Quit)
#530 [11:33] * StianDX [webchat@70.92-221-70.customer.lyse.net] has joined #minecrafthelp
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#532 [11:33] * MYeet [webchat@106-68-5-1.dyn.iinet.net.au] has joined #minecrafthelp
#533 [11:34] <StianDX> i do not know how to update my local hosted minecraft server from 1.13 to 1.14
#534 [11:34] <LavaQueen> Friends cannot join my realm. It just keeps asking them to buy subscription.
#535 [11:34] <Greymagic27> StianDX, Just replace the server.jar you have with the new one. Download it from the bottom of this page: https://www.minecraft.net/en-us/article/village---pillage-out-java-
#536 [11:34] <MYeet> Minecraft has been unable to launch and stops responding while the game loads in
#537 [11:34] <Greymagic27> ??> MYeet av/adwcleaner
#538 [11:34] <Absol> MYeet: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#539 [11:34] <Galaxy_2Alex> LavaQueen, The Realms owner needs to join first.
#540 [11:34] <Absol> MYeet: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#541 [11:35] <PackFan> thanks
#542 [11:36] <StianDX> thanks!
#543 [11:36] <Papadji> I can not get a farmer in creative 1.14, only fishermen, even next to wheat or carrots
#544 [11:37] * plurp [webchat@m5-241-100-50.cust.tele2.se] has quit. (Quit: webchat.esper.net)
#545 [11:37] <LavaQueen> I tried that. I also tried to re-invite them and they still can't log in
#546 [11:38] * StianDX [webchat@70.92-221-70.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#547 [11:38] <mattym> LavaQueen, Then just give it time, all the Realms need to be updated, so it may take some time.
#548 [11:38] * mooshroom [~mooshroom@92.40.248.180.threembb.co.uk] has joined #minecrafthelp
#549 [11:38] * Bim [webchat@191.242.104-10.allconecta.net.br] has joined #minecrafthelp
#550 [11:39] <Galaxy_2Alex> LavaQueen, It looks like that could be a temprary issue, yeah.
#551 [11:39] <LavaQueen> I hope so. Thanks for the help.
#552 [11:39] <Bim> Hey, anyone else having issues to claim their realm trial? The button to do so is grayed out
#553 [11:39] <Galaxy_2Alex> Bim, Seems like they may have turned that off temporarily, we don't really know why, sorry.
#554 [11:40] <Bim> Seems about right, at least it isn't an account issue, thanks
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#556 [11:46] * Jim03 [webchat@GuestNAT.ohchs.sad17.k12.me.us] has joined #minecrafthelp
#557 [11:47] <Jim03> hello, I am having trouble downloading the update for Java 1.14
#558 [11:47] <Galaxy_2Alex> Jim03, What's the trouble?
#559 [11:48] <Jim03> well, i just opened the launcher on my mac and when I clicked download it just reads "download failed"
#560 [11:48] <Galaxy_2Alex> Jim03, What's the full error message? You can send a screenshot if that is easier.
#561 [11:48] * Bim [webchat@191.242.104-10.allconecta.net.br] has quit. (Quit: webchat.esper.net)
#562 [11:49] <Jim03> Error details: Request error -105: ERR_NAME_NOT_RESOLVED
#563 [11:49] <Jim03> I copied and pasted
#564 [11:50] <mattym> Jim03, Are you on a home network connection?
#565 [11:50] <Jim03> NO
#566 [11:50] <Jim03> sry for caps
#567 [11:50] <mattym> Jim03, School, public, or work connection?
#568 [11:51] <Jim03> Yes
#569 [11:51] <mattym> Jim03, Which?
#570 [11:51] <Jim03> School
#571 [11:51] <mattym> Jim03, Try the download/update when you are on your home network, or speak to the schools IT people.
#572 [11:52] <Jim03> Alrighty, thanks a bunch!
#573 [11:53] * LauritrisGirl [webchat@138.red-81-40-3.staticip.rima-tde.net] has joined #minecrafthelp
#574 [11:53] <LauritrisGirl> Hello
#575 [11:54] <Lurks> hi
#576 [11:54] <LauritrisGirl> I am trying to access a friend's Realm but I think the new update just won't let me in
#577 [11:54] <Galaxy_2Alex> LauritrisGirl, The Realm owner needs to join in order to confirm the update/
#578 [11:54] <Galaxy_2Alex> Lurks, Hello
#579 [11:55] <LauritrisGirl> Pardon me?
#580 [11:55] <LauritrisGirl> where does he has to confirm the update?
#581 [11:56] <urielsalis> LauritrisGirl, it will pop out when he joins
#582 [11:56] <LauritrisGirl> joing what?
#583 [11:56] <LauritrisGirl> join*
#584 [11:56] <urielsalis> LauritrisGirl, the realm
#585 [11:56] <LauritrisGirl> He has got a trial
#586 [11:57] <urielsalis> LauritrisGirl, who is paying for the realm?
#587 [11:57] <LauritrisGirl> my friend has got a trial recently, about two days ago
#588 [11:57] <Papadji> Did I post my question in the right place ?
#589 [11:57] * meerestaucher [webchat@84-113-199-42.cable.dynamic.surfer.at] has joined #minecrafthelp
#590 [11:57] * MYeet [webchat@106-68-5-1.dyn.iinet.net.au] has joined #minecrafthelp
#591 [11:58] <urielsalis> Papadji, farmers need a workplace now
#592 [11:58] <MYeet> back from the restart and repair
#593 [11:58] <LauritrisGirl> he is in the realm and he does not see any notification popping out or anything like that
#594 [11:58] <urielsalis> LauritrisGirl, he is using 1.13.2?
#595 [11:58] <urielsalis> LauritrisGirl, he needs to join the realm in 1.14 for it to update
#596 [11:58] <LauritrisGirl> no, he has updated to 1.14
#597 [11:58] <urielsalis> LauritrisGirl, what message are you getting?
#598 [11:58] <LauritrisGirl> yes he has updated
#599 [11:59] <Papadji> Ok, what blok is necessary ?
#600 [11:59] <LauritrisGirl> no message at all, i try to click the play button but it does not give me the chance to, when i click on my friend's realm, the window about "buy a realm" keeps appearing not letting me do anything else.
#601 [12:00] <urielsalis> Papadji, https://minecraft.gamepedia.com/Villager#Village_and_Pillage
#602 [12:00] <urielsalis> LauritrisGirl, sounds like https://bugs.mojang.com/browse/REALMS-1692
#603 [12:00] <Papadji> Thx
#604 [12:01] <LauritrisGirl> yes that is what is happening to me, what should i do? it's frustrating
#605 [12:01] <LauritrisGirl> yes that is what is happening to me, what should i do? it's frustrating
#606 [12:01] * Papadji [webchat@cable-188.44.85.91.coditel.net] has left #minecrafthelp
#607 [12:02] <urielsalis> LauritrisGirl, can you try the suggestion that violine left in the last comment?
#608 [12:02] <MYeet> was told to come back after a cleanup and repair on pc in order to fix minecraft not responding
#609 [12:02] <urielsalis> MYeet, can you try Minecraft now?
#610 [12:03] <LauritrisGirl> sorry which one is that?
#611 [12:03] <urielsalis> LauritrisGirl, This probably happens because of the new accessibility features (like being able to press Tab to navigate around menus). In fact, can someone who is affected by this try to select the realm they want to play on using Tab and the arrow keys, and then select Play using Tab and Enter? Maybe that works as a workaround.
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#614 [12:06] <IQprof> Hello, does anybody know how to solve the following issue? Minecraft keeps crashing whenever I close OBS, whenever the Minecraft window is selected within Obs everything works as normal, but the second when I switch from say Minecraft screen recording to Google Chrome, Minecraft instantly crashes and I get a crash report. Thanks in advance.
#615 [12:06] <LauritrisGirl> i have just tried that, and when i click Tab it just moves around the other options, not the Play option
#616 [12:06] <Galaxy_2Alex> IQprof, Sounds like an OBS issue to me.
#617 [12:07] <IQprof> But why does Minecraft crash then?
#618 [12:07] <IQprof> Using Minecraft alone works fine, it's very strange.
#619 [12:07] <Galaxy_2Alex> IQprof, Let's see the log.
#620 [12:07] <Galaxy_2Alex> ??> IQprof launcher/log
#621 [12:07] <Absol> IQprof: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#622 [12:08] <urielsalis> LauritrisGirl, let me ask
#623 [12:08] <Galaxy_2Alex> IQprof, Please copy the log after the game has crashed.
#624 [12:08] <MYeet> Minecraft is working again, thank you <3
#625 [12:08] <urielsalis> LauritrisGirl, Mojang has been informed of the issue
#626 [12:08] <Greymagic27> MYeet, No problem! Enjoy playing :)
#627 [12:08] * WileQ [webchat@host-81-190-27-240.dynamic.mm.pl] has joined #minecrafthelp
#628 [12:09] * MYeet [webchat@106-68-5-1.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#629 [12:09] <LauritrisGirl> yeah but then?
#630 [12:10] <urielsalis> LauritrisGirl, from the tracker it seems to affect a lot of people, I dont think a fix will take long
#631 [12:10] <IQprof> https://paste.ubuntu.com/p/zbQJ273wxv/
#632 [12:10] <WileQ> I have a problem. I cant join my friends realm world. The play button is gray and they say that i should buy the realms but its not my world
#633 [12:10] <urielsalis> WileQ, known issue, https://bugs.mojang.com/browse/REALMS-1692
#634 [12:10] <urielsalis> WileQ, Mojang has been informed
#635 [12:10] <WileQ> Ok but will they fix it fast or is there a way to fix that
#636 [12:11] <urielsalis> !message Due to a issue with realms, you might be seeing a "Buy realm" button when trying to join. Mojang has been informed, you can follow the details in https://bugs.mojang.com/browse/REALMS-1692
#637 [12:11] <LauritrisGirl> its not our fault, imagine if I am paying
#638 [12:11] <urielsalis> WileQ, we dont know, it started happening 10 mins aago
#639 [12:11] <WileQ> ok thx for the help
#640 [12:11] <WileQ> ok thx for the help
#641 [12:11] * WileQ [webchat@host-81-190-27-240.dynamic.mm.pl] has left #minecrafthelp
#642 [12:11] <urielsalis> LauritrisGirl, It started 10 mins ago, we just told them.
#643 [12:12] <LauritrisGirl> they should fix it as I was thinking of buying a realm but if these things happen frequently i dont know what to do
#644 [12:12] <mattym> IQprof, Could be a problem with the mods you are using and incompatibility with the other programs. Either way, not something we can help with.
#645 [12:12] <LauritrisGirl> thank you anyway
#646 [12:13] <IQprof> Say, oke. It might be optifine, thanks for helping!
#647 [12:13] <urielsalis> LauritrisGirl, first time this happens that I recall
#648 [12:13] <LauritrisGirl> lucky me
#649 [12:14] <Galaxy_2Alex> that's why normal companies have QA
#650 [12:14] * LauritrisGirl [webchat@138.red-81-40-3.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#651 [12:15] * lovkal [webchat@c83-252-150-246.bredband.comhem.se] has joined #minecrafthelp
#652 [12:17] <lovkal> Hi all, I can't start up the latest 1.14 version. I get the following error message: "The game crashed whilst rendering overlay
#653 [12:17] <lovkal> Error: n: Non [a-z0-9/._-] character in path of location: minecraft:item/grön" I don't have any mods and I can't find a file called grön while looking through 1.14.jar with WinRAR. I've removed 1.14 and installed it again with no effect.
#654 [12:17] <Lurks> possible fix at the moment to join realm, is to go fullscreen or non, the stuff merges split after it and it's normal again
#655 [12:17] * alicia1200 [webchat@dhcp-4-95-e6-17-cc-30.cpe.echoes.net] has joined #minecrafthelp
#656 [12:17] <urielsalis> ??> lovkal win/reinst
#657 [12:17] <Absol> lovkal: You may need to reinstall the locally installed files that Minecraft puts into place.
#658 [12:17] <Absol> lovkal: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#660 [12:20] <lovkal> Absol it worked, thanks!
#661 [12:20] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#662 [12:20] * wikzim [webchat@088156036195.olsztyn.vectranet.pl] has joined #minecrafthelp
#663 [12:22] <wikzim> minecraft does not want to fire from the lancher
#664 [12:22] <Galaxy_2Alex> wikzim, What happens when you try?
#665 [12:22] * J5 [webchat@c-67-161-191-216.hsd1.ca.comcast.net] has joined #minecrafthelp
#666 [12:22] <wikzim> turns off
#667 [12:23] * Rusmiroslaw [webchat@mm-31-52-120-178.brest.dynamic.pppoe.byfly.by] has quit. (Quit: webchat.esper.net)
#668 [12:23] <wikzim> turn off game
#669 [12:23] <Galaxy_2Alex> ??> wikzim av/adwcleaner
#670 [12:23] <Absol> wikzim: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#671 [12:23] <Absol> wikzim: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#672 [12:23] <J5> I am trying to up[date my server but when i download ther new server from minecraft.net it runs 1.13
#673 [12:24] <Greymagic27> J5, Download the server.jar at the bottom of this page: https://www.minecraft.net/en-us/article/village---pillage-out-java-
#674 [12:26] <J5> use the code from the main site to run it yes?
#675 [12:26] <Greymagic27> J5, If you already have a server set up, just replace the server.jar with the 1.14 one
#676 [12:27] * Pandakorn [webchat@dslb-088-067-085-164.088.067.pools.vodafone-ip.de] has joined #minecrafthelp
#677 [12:27] * Databitz [webchat@71-11-135-230.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#678 [12:27] <Pandakorn> bei mir kann ich nicht in sie version 1.14 rein das ist kommisch
#679 [12:28] * newcrafter [webchat@astralbyte.co.nz] has joined #minecrafthelp
#680 [12:28] <Databitz> Hey, so am I crazy or is the server download page at https://www.minecraft.net/en-us/download/server/ still putting out version 1.13.2 instead of 1.14?
#681 [12:28] <Galaxy_2Alex> Pandakorn, English please.
#682 [12:28] <Greymagic27> Databitz, Use the server.jar at the bottom of this page: https://www.minecraft.net/en-us/article/village---pillage-out-java-
#683 [12:28] * Pandakorn [webchat@dslb-088-067-085-164.088.067.pools.vodafone-ip.de] has quit. (Client Quit)
#684 [12:29] <newcrafter> hey all, got a game breaking bug in 1.14, villagers won't stop spawning and iron golems are also out of control. Server (1.14 and new 1.14 world) is unable to keep up and you can't even eat food. Any help?
#685 [12:29] * SpiritOfTheVoid [webchat@24-181-132-247.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#686 [12:29] <urielsalis> newcrafter, remove beds
#687 [12:29] <urielsalis> newcrafter, that would make villagers stop spawning(1 bed = 1 villager)
#688 [12:29] <newcrafter> all of them in the entire village?
#689 [12:30] <urielsalis> as for golems, they now spawn if there are no golems in a 9 block radius
#690 [12:30] <newcrafter> I have over 50 stuck in a tiny area
#691 [12:30] <urielsalis> newcrafter, as many as you want, 1 bed = 1 villager
#692 [12:31] <Databitz> God bless you my dude Greymagic27
#693 [12:31] <Greymagic27> Databitz, That sound like it was a success
#694 [12:31] <J5> ty Greymagic
#695 [12:31] <Databitz> absolutely
#696 [12:31] * mooshroom [~mooshroom@92.40.248.180.threembb.co.uk] has quit. ()
#697 [12:31] <Greymagic27> No problem :)
#698 [12:31] * J5 [webchat@c-67-161-191-216.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#699 [12:32] * lovkal [webchat@c83-252-150-246.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
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#702 [12:32] <SpiritOfTheVoid> I haven't been able to get into my friends realm since the update, I'm on the correct version, I've both tried latest version and latest snapshot in case out of curiosity since its the same version. If I double click on the realm, it brings up the help menu for realms, if I have the realm selected, join is grayed out, I've tried relaunching minecra
#703 [12:32] <SpiritOfTheVoid> ft a few times to no success. I've also tried being kicked from the realm(I couldnt leave it just brought up the help menu) and I'm still running into the same issue. My friend was able to join into the realm
#704 [12:32] <newcrafter> https://imgur.com/a/QfdKmqQ
#705 [12:32] <GudsVikarie> I have the same issue
#706 [12:33] <GudsVikarie> I cannot enter a realm, but it works for my friends
#707 [12:33] <Galaxy_2Alex> SpiritOfTheVoid, https://bugs.mojang.com/browse/REALMS-1692
#708 [12:33] <najwienkszykozak> I have a problem with minecraft launcher, when i try o log in it says Cant connect to servers
#709 [12:33] <Galaxy_2Alex> GudsVikarie, https://bugs.mojang.com/browse/REALMS-1692
#710 [12:33] <Galaxy_2Alex> najwienkszykozak, Have you ever used McLeaks?
#711 [12:33] <newcrafter> even killed off 30+ golems and still they keep respawning and breeding
#712 [12:33] <najwienkszykozak> yeah
#713 [12:33] <SpiritOfTheVoid> Thanks I"ll take a look
#714 [12:34] <najwienkszykozak> sometimes i used it but then i bought a normal minecraft account
#715 [12:34] <Galaxy_2Alex> newcrafter, are you sure you're not still in a prerelease?
#716 [12:34] <Galaxy_2Alex> najwienkszykozak, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#717 [12:34] <Galaxy_2Alex> najwienkszykozak, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#718 [12:34] <newcrafter> 100%, just downloaded 30m ago
#719 [12:34] <Galaxy_2Alex> najwienkszykozak, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#720 [12:34] <Galaxy_2Alex> najwienkszykozak, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#721 [12:34] <Galaxy_2Alex> najwienkszykozak, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#722 [12:34] <Galaxy_2Alex> najwienkszykozak, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
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#724 [12:35] <najwienkszykozak> thanks ill try
#725 [12:35] <Galaxy_2Alex> newcrafter, Place some workplace blocks.
#726 [12:35] <Galaxy_2Alex> newcrafter, https://minecraft.gamepedia.com/Villager#Workplace_blocks
#727 [12:35] <newcrafter> I had work blocks in front of every house. Here is server logs" [05:10:23] [Server thread/INFO]: Starting minecraft server version 1.14
#728 [12:35] <newcrafter> "
#729 [12:35] * AsgerTor [webchat@185.17.193.212] has joined #minecrafthelp
#730 [12:36] <Galaxy_2Alex> ??> newcrafter paste
#731 [12:36] <Absol> newcrafter: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#733 [12:36] <najwienkszykozak> it didnt work
#734 [12:37] <najwienkszykozak> i still have the problem
#735 [12:37] <AsgerTor> I'm not able to join my friends realm since the new patch. I can see the Realm, but when i try to click it, the "What is Reams" window pop up, as if i have to buy a new server
#736 [12:37] <Galaxy_2Alex> najwienkszykozak, Are you sure your host file doesn't have any lines containing mojang.com?
#737 [12:37] <urielsalis> AsgerTor, see the message Absol sent you when you joined
#738 [12:37] <najwienkszykozak> yes
#739 [12:37] <Galaxy_2Alex> AsgerTor, https://bugs.mojang.com/browse/REALMS-1692
#740 [12:37] <najwienkszykozak> i had 2 lines containing mojang.com i deleted them
#741 [12:37] <najwienkszykozak> and then i just saved it into desktop
#742 [12:37] <Galaxy_2Alex> najwienkszykozak, Did you save the file after?
#743 [12:37] * lilbrick43 [webchat@cpe-104-172-181-95.socal.res.rr.com] has joined #minecrafthelp
#744 [12:37] <Galaxy_2Alex> najwienkszykozak, ...no
#745 [12:38] <najwienkszykozak> oh
#746 [12:38] <Galaxy_2Alex> najwienkszykozak, Open Notepad as Administrator, then open the file.
#747 [12:38] <Galaxy_2Alex> najwienkszykozak, Then delete the lines, and save the file.
#748 [12:38] <najwienkszykozak> ill try
#749 [12:39] <Lurks> hope this makes sense on how to join realm with this "buy a realm" merge with realm server https://imgur.com/a/zej3J2V < this link is still editable
#750 [12:39] <Galaxy_2Alex> Lurks, https://bugs.mojang.com/browse/REALMS-1692
#751 [12:39] <najwienkszykozak> THANKS DUDE I <3 YOU
#752 [12:39] <najwienkszykozak> it worked
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#755 [12:41] * Tiana [webchat@c-73-41-228-55.hsd1.ca.comcast.net] has joined #minecrafthelp
#756 [12:41] <Tiana> Hello!
#757 [12:41] <Galaxy_2Alex> Tiana, Hello
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#759 [12:42] <Tiana> Whenever I would press play on minecraft, something would pop up and would say error unable to save download
#760 [12:42] <Lurks> @Galaxy_2Alex i dont think i have an account on that site, it's gonna be a extra thing to remember & i barely use it
#761 [12:42] <Galaxy_2Alex> ??> Tiana error/download
#762 [12:42] <Absol> Tiana: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#763 [12:43] <Galaxy_2Alex> Lurks, I didn't ask you to create an account. Please just look at that report. Mojang is aware of the issue.
#764 [12:43] <Tiana> Okay thanks!
#765 [12:43] <Lurks> @Galaxy_2Alex oh right, yeah, i saw the other posts
#766 [12:46] <newcrafter> got rid of every "extra" bed and killed off most of golems, still having villagers bread non-stop
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#768 [12:47] * Nick [webchat@91.148.112.202] has joined #minecrafthelp
#769 [12:47] * wiket [webchat@ip5f5bf81e.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#770 [12:47] <wiket> Hello
#771 [12:47] <Lurks> hi
#772 [12:47] * Nick is now known as Guest30169
#773 [12:47] <wiket> german?
#774 [12:47] <Guest30169> I downloaded update 1.4 and works on Windows 7. Is this ok?
#775 [12:47] <Lurks> no, sorry, mostly english
#776 [12:48] <wiket> ok i doawnloaded 1.14 but there is a mistake
#777 [12:48] <Galaxy_2Alex> Guest30169, 1.4?
#778 [12:49] <Guest30169> yes.
#779 [12:49] * Ethan [webchat@12.154.56.98] has joined #minecrafthelp
#780 [12:49] <Guest30169> i thought it can only run on windows 10.
#781 [12:49] <wiket> i cant install 1.14
#782 [12:49] <mattym> wiket, What happens when you try?
#783 [12:50] <Galaxy_2Alex> Guest30169, It can run on other Windows versions as well, but it's an old version.
#784 [12:50] <SpiritOfTheVoid> Thanks Lurks, the fix you provided really helped
#785 [12:50] <Ethan> so the game won't fully load. I get the red progress bar on the mojang screen but it never fills up before crashing
#786 [12:50] <wiket> Datei konnte nicht heruntergeladen werden, der Dateiinhalt unterscheidet sich von dem, der erwartet wurde. screech3.ogg
#787 [12:50] <wiket> Name: screech3.ogg
#788 [12:50] <mattym> ??> wiket error/download
#789 [12:50] <wiket> this doesnt work
#790 [12:50] <Absol> wiket: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#791 [12:50] <Galaxy_2Alex> Ethan, What crash message?
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#793 [12:51] <Ethan> i dont get a crash message, the page just goes unresponsive
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#797 [12:52] <Ethan> actually im looking at the incompatable software, and a ton of it looks familiar. im gonna get rid of all of that
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#800 [12:58] <newcrafter> Here is my log from /debug https://pastebin.com/U8gRAxq7
#801 [12:59] <Galaxy_2Alex> newcrafter, ...I fell like that log is trying to say that something is taking to long haha
#802 [13:00] * epf [webchat@ti0187a400-0724.bb.online.no] has joined #minecrafthelp
#803 [13:02] <newcrafter> this is a major game breaking bug, I only found one other post on reddit about it. :(
#804 [13:03] <Galaxy_2Alex> newcrafter, If you don't mind, could you please create a bug report? https://bugs.mojang.com
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#808 [13:11] <epf> hi i have been having an io.netty issue the last weeks. i am trying to connect to a private 1.14 server with friends, but when i try to connect to the server it just comes up io.netty.channel.abstractchannelAnnotatedConnectExeption: connection timed out: no further information. i have tried to allow java trough firewall, change my router settings,
#809 [13:11] <epf> turn off firewall, and a lot of other stuff. but in the end nothing has worked. the error just suddenly happend , and i get it on only one server, on 1.13.2 and 1.14. so i am in need of help.
#810 [13:12] * YoWhoshere [webchat@host-89-243-117-57.as13285.net] has joined #minecrafthelp
#811 [13:12] <YoWhoshere> Hello?
#812 [13:12] <urielsalis> hi YoWhoshere
#813 [13:12] <Galaxy_2Alex> epf, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#814 [13:12] <Galaxy_2Alex> ??> epf tools/hjt
#815 [13:12] <Absol> epf: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#816 [13:12] <Absol> epf: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#817 [13:12] <YoWhoshere> Hi?
#818 [13:12] <Galaxy_2Alex> YoWhoshere, Hello
#819 [13:13] <YoWhoshere> Hey so can u check my acc out?
#820 [13:13] <YoWhoshere> I suspect it has been hacked
#821 [13:13] <Galaxy_2Alex> YoWhoshere, Have you already submitted an account support request to Mojang?
#822 [13:13] <YoWhoshere> Ye
#823 [13:13] <Galaxy_2Alex> YoWhoshere, Wait for them to answer.
#824 [13:13] <YoWhoshere> Bron thats over a month can u wuickly search up my mc username
#825 [13:13] <Galaxy_2Alex> YoWhoshere, I am not Mojang.
#826 [13:13] <YoWhoshere> "DynamoAlchemyst"
#827 [13:14] <Galaxy_2Alex> YoWhoshere, I am still not Mojang.
#828 [13:14] <Galaxy_2Alex> YoWhoshere, Please wait for them to answer.
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#830 [13:14] <YoWhoshere> Nope, and you never will be, but you have certain powers like being able to look at servers
#831 [13:14] <YoWhoshere> and the data
#832 [13:14] <YoWhoshere> that is made public
#833 [13:14] <YoWhoshere> so please
#834 [13:14] <CapFan67> YoWhoshere, What are you wanting us to look at? What do you want to know?
#835 [13:15] <YoWhoshere> "DynamoAlchemyst" search it thru multiple servers like Hypixel plz
#836 [13:15] <Galaxy_2Alex> YoWhoshere, Even if we do that, what do we do with that information?
#837 [13:15] <urielsalis> ??< account/send-email/wait-time
#838 [13:15] <YoWhoshere> I think ahacker may have changed my name
#839 [13:15] <CapFan67> YoWhoshere, https://namemc.com/search?q=DynamoAlchemyst
#840 [13:15] <YoWhoshere> I can confirm I have been hacked and use it as proof
#841 [13:15] <CapFan67> YoWhoshere, Your name was changed on Mar 13th.
#842 [13:15] <Galaxy_2Alex> YoWhoshere, Indeed
#843 [13:16] <Galaxy_2Alex> YoWhoshere, But that is public information: https://namemc.com/search?q=DynamoAlchemyst
#844 [13:16] <urielsalis> YoWhoshere Wait for Mojang to answer https://help.mojang.com/customer/portal/articles/359446.
#845 [13:16] <CapFan67> YoWhoshere, Yes, it's public. That's why we can see it.
#846 [13:17] <epf> okay here is the link to the system scan https://paste.ubuntu.com/p/jWWsm7dQDf/
#847 [13:17] * James [webchat@95.150.51.120] has joined #minecrafthelp
#848 [13:17] <James> hello can i please have help setting up my server on windows 7
#849 [13:18] <Galaxy_2Alex> epf, Are you the one hosting the server?
#850 [13:18] <Galaxy_2Alex> James, We can try, what's the issue?
#851 [13:18] <James> yes i am hosting
#852 [13:18] <Galaxy_2Alex> James, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#853 [13:18] <epf> no i am not hosting the server
#854 [13:18] <James> okay
#855 [13:18] <YoWhoshere> Well, first I suggest that you update to Wiondows 10
#856 [13:18] <Galaxy_2Alex> epf, Check the server adress for typos.
#857 [13:19] <YoWhoshere> The update is a rapid and relatively painless procedure.
#858 [13:19] * Fynn_Withake [webchat@p5B2199E1.dip0.t-ipconnect.de] has joined #minecrafthelp
#859 [13:19] <CapFan67> YoWhoshere, Depending on the hardware, that can be horrible advice.
#860 [13:19] * Luriux [webchat@ip-109-41-195-53.web.vodafone.de] has joined #minecrafthelp
#861 [13:19] <YoWhoshere> Oh right, thanks mate.
#862 [13:19] <Fynn_Withake> Hello
#863 [13:19] <YoWhoshere> CapFan, what hardware u running?
#864 [13:19] <James> i have it downloaded and ready to run but when i open it there is only a black box that pops up for a second then dissapears
#865 [13:20] <CapFan67> YoWhoshere, Do you have any other technical issues? This isn't a venue for chit-chatting.
#866 [13:20] <epf> there are no typos, i have double checked
#867 [13:20] <Fynn_Withake> "Pixel format not accelerated" what I have to do?
#868 [13:20] <Galaxy_2Alex> Fynn_Withake, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#869 [13:20] <YoWhoshere> Nah, no other issues on my end. However, I would like to point out that this isn't chit-chatting; this is small talk my friend.
#870 [13:20] <Galaxy_2Alex> James, Have you accepted the eula? (check the eula.txt file)
#871 [13:21] <Luriux> hi guys, I lost access on my registered email account and can´t login with my old data. I already contacted mojang support but I thought somebody here could have an answer. THX :)
#872 [13:21] <James> where would that be located
#873 [13:21] <Galaxy_2Alex> Luriux, Unfortunately, you will have to wait for them to answer.
#874 [13:21] <Fynn_Withake> Yes
#875 [13:21] <mattym> epf, If you are getting that timeout error, and its just an issue with that one server. Then its just a connection issue between your network and the servers. Nothing you can do but try to connect at another time.
#876 [13:21] <Galaxy_2Alex> James, In the folder the jarfile is in.
#877 [13:21] <Galaxy_2Alex> Fynn_Withake, Please send us the link.
#878 [13:21] <Luriux> ok Galaxy_2Alex
#879 [13:21] <epf> okay i guess. thanks
#880 [13:22] <YoWhoshere> Yo who's played the new 1.14 update? I can't wait to get my acc back :D (Btw, CapFan67, this is small talk xD)
#881 [13:22] <Luriux> thx and good evening
#882 [13:22] <urielsalis> YoWhoshere, we try to keep this channel only for people requesting help
#883 [13:22] <James> i think i have done this wrong from the start please can we just start from the begging
#884 [13:22] <Galaxy_2Alex> ??> James mp/server-setup
#885 [13:22] <Absol> James: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#886 [13:23] <Fynn_Withake> https://paste.gg/p/anonymous/d9b04df017c847feb9d74d77899610b3
#887 [13:23] <YoWhoshere> Yo, how do I become a mod? I got a lot of spare time on my hands...
#888 [13:23] <Galaxy_2Alex> Fynn_Withake, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#889 [13:23] <James> thank you i will be back if a issue rises
#890 [13:23] <Galaxy_2Alex> YoWhoshere, There isn't really a process to be honest
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#892 [13:23] <YoWhoshere> Cool. Sign me up... :D
#893 [13:24] <Galaxy_2Alex> YoWhoshere, Just help - though I'd recommend maybe observing first.
#894 [13:24] <YoWhoshere> I love giving up my time to help others...
#895 [13:24] <YoWhoshere> Alright pal
#896 [13:24] <Galaxy_2Alex> been doing it for five years
#897 [13:24] <YoWhoshere> Damn
#898 [13:24] * poloss [webchat@185.10.214.225] has joined #minecrafthelp
#899 [13:25] <YoWhoshere> That is dedication my dude, you would make a good healthcare professional with that compassion and tendency to serve others...
#900 [13:25] * Tommy_Dude [webchat@cpe-174-101-89-154.columbus.res.rr.com] has joined #minecrafthelp
#901 [13:25] <YoWhoshere> Out of interest, is there an age requirement?
#902 [13:26] * Fynn_Withake [webchat@p5B2199E1.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#903 [13:26] <Galaxy_2Alex> not really, no
#904 [13:26] <Tommy_Dude> Greetings. I noticed that since the 1.14 update my players can't connect to my realm anymore. When they go to click my realm they just get an ad to buy a new realm.
#905 [13:26] <Galaxy_2Alex> I'd say 13 for legal reasons, but not really any other
#906 [13:26] <YoWhoshere> Sounds fishy, my dude... I'm sure Alex or Cap will get u sorted out
#907 [13:26] <Galaxy_2Alex> Tommy_Dude, https://bugs.mojang.com/browse/REALMS-1692
#908 [13:26] <Galaxy_2Alex> Tommy_Dude, Try the workaround on there.
#909 [13:27] <Tommy_Dude> well, that's something :D we shall try that
#910 [13:27] <Tommy_Dude> be back in a few
#911 [13:27] <YoWhoshere> Cya, pal
#912 [13:28] <YoWhoshere> Oh guys, btw Vikk has resurrected his MC channel and the content is honestly so refreshing... Check it out, guys
#913 [13:29] <YoWhoshere> Who is excited for Cobra Kai Season 2?
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#915 [13:30] <YoWhoshere> ...
#916 [13:30] <YoWhoshere> Happy Easter, y'all
#917 [13:30] <Tommy_Dude> well, that worked, thank you all for the help
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#920 [13:31] <YoWhoshere> No problem, my dude... Told you my guys had it figured out... Have a good 1
#921 [13:31] <James> i can not find my eula.txt file
#922 [13:31] <YoWhoshere> Go into your folders
#923 [13:31] <Galaxy_2Alex> James, It's in the folder your server jar file is.
#924 [13:31] <mattym> James, Did you try running the server jar in its own folder, so all the files related to it are consolidated there?
#925 [13:32] <YoWhoshere> ^^ Even better advice...
#926 [13:33] <YoWhoshere> Have you ever known someone to successfully gain access back to their MC account after waiting the 30+ days for Mojang to respond?
#927 [13:33] <James> i have my server in a folder but that is the only thing in the folder
#928 [13:33] <YoWhoshere> Tryna cling onto some threads of hope rn
#929 [13:33] <Galaxy_2Alex> YoWhoshere, They will answer, yes.
#930 [13:34] <YoWhoshere> But have you known someone, who got hacked, that managed to gain access back? Like, personally? ... Just wondering
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#933 [13:35] <YoWhoshere> I miss getting my 15CPS on Hypixel lol
#934 [13:35] <Lurks> feel a tad sad no credit due since i made the guide xD
#935 [13:36] <YoWhoshere> Lurks, we are indebted to you man. You are the man...
#936 [13:36] <Galaxy_2Alex> YoWhoshere, Personally? I don't think so, no. But we are in contact with the account support team and know their status.
#937 [13:36] <YoWhoshere> Thanks a lot...
#938 [13:37] <YoWhoshere> Well, after I gain access back after Mojang get back to me, you will know of a successful case personally... I hope... I'll make sure to tell u guys xD
#939 [13:37] <Galaxy_2Alex> YoWhoshere, I'm sure they'll do their best.
#940 [13:38] <YoWhoshere> How many programming languages are y'all fluent in?
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#943 [13:40] <mattym> James, So with the jar in its own folder, when you run the jar nothing else shows up in that folder?
#944 [13:40] <James> no nothing else shows up in the folder
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#948 [13:41] <mattym> James, Do you have Java installed on your computer? (Not including the one the game installs for you)
#949 [13:41] <YoWhoshere> Well, guys I gotta go... But y'all are very noble and kind people for giving up your time to serve others... We, the MC noobs, are indebted... I'll be sure to hop back on in the future tho...and hopefully gain access back to my account so I can start whooping some plebs on Hypixel again xD
#950 [13:42] <YoWhoshere> Goodbye.
#951 [13:43] <YoWhoshere> Guys.
#952 [13:43] * YoWhoshere [webchat@host-89-243-117-57.as13285.net] has quit. (Quit: webchat.esper.net)
#953 [13:43] <James> i do have java installed
#954 [13:44] <CapFan67> James, How are you running the server? Did you create a batch file to run, or are you double clicking the .jar directly?
#955 [13:45] <James> i went on the website got the sever put it in its own folder and then double clicked the server in my folder
#956 [13:46] <CapFan67> James, Do you know how to create a batch file?
#957 [13:46] <James> no sorry
#958 [13:47] <CapFan67> James, when you view the server file, do you see "server" or "server.jar"?
#959 [13:47] <mattym> James, You should run through the wiki link you were given earlier again.
#960 [13:47] <James> server
#961 [13:47] <CapFan67> James, Ok, give me a moment to glance at my Win7 machine and remember how to turn on extensions. Stand by...
#962 [13:48] <James> ok
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#964 [13:51] * luca [webchat@host33-136-dynamic.14-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#965 [13:52] <luca> Hi everyone. I have an issue with minecraft and im searching help
#966 [13:53] <Galaxy_2Alex> luca, How can we help?
#967 [13:53] * James [webchat@95.150.51.120] has joined #minecrafthelp
#968 [13:53] <luca> as i start a new single map, game load the game, and after a few sec it kick me out, crash
#969 [13:54] <CapFan67> James, While looking at the folder with your server .jar file in it, Touch Alt > click Tools > Folder Options... > View Tab > find and uncheck "Hide extensions for known file types". <-- Do that, and then see if the file lists as "server.jar".
#970 [13:54] <Galaxy_2Alex> luca, Could you try downgrading to 1.13.2, and disable VBOs before entering a game?
#971 [13:54] <Galaxy_2Alex> ??> luca launcher/change-version
#972 [13:54] <luca> i try!
#973 [13:54] <Absol> luca: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#974 [13:55] <James> i my one is not a server.jar it is just a server
#975 [13:55] <CapFan67> James, Did you follow the instructions I provided to unhide extensions?
#976 [13:56] <James> no because nothing happens when i click alt
#977 [13:57] <CapFan67> James, While looking at your folder, touching "Alt" doesn't make the menu at the top display (including the view option)?
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#979 [13:59] <luca> Galaxy_2Alex seems it works!!
#980 [13:59] <Galaxy_2Alex> luca, Lovely to hear
#981 [13:59] <luca> So, what could be the issue?
#982 [13:59] <luca> I have to thank you
#983 [14:00] <Galaxy_2Alex> luca, https://www.reddit.com/r/Minecraft/comments/bc34cs/psa_want_to_play_114_on_an_old_intel_integrated/
#984 [14:00] * James [webchat@95.150.51.120] has joined #minecrafthelp
#985 [14:00] <Galaxy_2Alex> luca, Unfortunately, there is also some bad news in there: 1.13.2 will be the last version that works on your system.
#986 [14:00] <James> yes i can see it and i have then completed your instructions
#987 [14:01] <luca> yeah im reading.. so, its not a driver problem, but a hardware problem?
#988 [14:01] <CapFan67> James, Do you now see the file as "server.jar"? If yes, then right click and choose New > text file. Rename that file to Run.Bat (a warning dialog will display as you change the file type). Next, right click and choose Edit.
#989 [14:01] <CapFan67> James, Let me know when the editor is running, and I'll tell you what to put in the .bat file.
#990 [14:01] <mattym> luca, It depends on the hardware.
#991 [14:02] <mattym> ??> luca win/dxdiag
#992 [14:02] <Absol> luca: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#993 [14:03] <CapFan67> James, To clarify, I mean right click in an empty space in the folder, not the server.jar file.
#994 [14:03] <James> i have done it but when i try and open run.bat it gives me an error message
#995 [14:04] <CapFan67> James, Don't open the run.bat file. Right click and choose Edit
#996 [14:04] <James> whoops
#997 [14:05] <James> okay its good now
#998 [14:05] <CapFan67> James, Your batch file will have two lines. The first line is: Java -Xms1G -Xmx1G -jar server.jar The second line is: Pause
#999 [14:05] <Galaxy_2Alex> java, not Java
#1000 [14:06] <Galaxy_2Alex> has to be lower case, pretty sure
#1001 [14:06] <CapFan67> Dos is not case sensitive
#1002 [14:06] <Galaxy_2Alex> okay, well, I want it to be lower case pls
#1003 [14:06] <Galaxy_2Alex> (joking, do whatever :P)
#1004 [14:07] <James> is that it
#1005 [14:07] <CapFan67> James, Save that batch file then run it. You should see the Java error on the screen and we'll know what to do next.
#1006 [14:08] <newcrafter> well I tried to signup for mojang bug account, but email still not here. Meanwhile, I found using profile (/debug) that the iron golems are taking 98% of the tick time in their target selection.
#1007 [14:09] <James> the server has started i belive
#1008 [14:10] <CapFan67> James, I would expect at least one more step, if you didn't edit a eula.txt earlier.
#1009 [14:10] <James> i just did that thanks for the help :)
#1010 [14:11] <CapFan67> James, I'm very glad to hear it's working. Have fun with the server!
#1011 [14:11] <James> how do i get the ip?
#1012 [14:11] <CapFan67> James, Do you mean for your computer, or do you mean your Internet/Public IP?
#1013 [14:12] <James> so my friends can join the server
#1014 [14:12] <luca> https://paste.ubuntu.com/p/zvzjskxx4r/
#1015 [14:12] <luca> thats my situation.. are my hardware too old?
#1016 [14:12] <mattym> luca, There may be a driver update, one moment.
#1017 [14:13] <CapFan67> James, You have a number of steps remaining, that are beyond the scope of what we can walk you through. You need to research "Port forwarding" for your router. The server-setup page you went to earlier will give you the port numbers when you're at that point.
#1018 [14:13] <James> thanks
#1019 [14:13] <CapFan67> James, Very bust of luck to you.
#1020 [14:13] <CapFan67> *best
#1021 [14:13] <James> okay
#1022 [14:14] <luca> thanks mattym
#1023 [14:14] <mattym> luca, Ok first try the 2nd file listed on the left of this page https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=81497
#1024 [14:15] <mattym> luca, If that gives you an error, let me know.
#1025 [14:15] * UltraVioletLabel [webchat@108-162-163-121.cable.teksavvy.com] has joined #minecrafthelp
#1026 [14:16] <luca> of course, thanks for now!
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#1029 [14:22] <mattym> luca, Any progress?
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#1032 [14:34] <newcrafter> well, if anyone else has working bug report, killing all iron golems fixed the lag. And debug seems to confirm ai target/goal selection is cause
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#1035 [14:40] <tagcat> Hey there, I cant log into relms at all since the update on windows pc. The play button is greyed out even when a relm is selected and double clicking the relm doesnt work either?
#1036 [14:40] <Galaxy_2Alex> tagcat, https://bugs.mojang.com/browse/REALMS-1692
#1037 [14:40] <Lurks> tagcat my guide https://imgur.com/a/zej3J2V
#1038 [14:40] <tagcat> Christ you guys are quick/good
#1039 [14:41] <CapFan67> tagcat, Well, lots of people asking that question today.
#1040 [14:42] <tagcat> I honestly thought my internet was just freaking out with the program changing. Thanks guys!!
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#1042 [14:48] <luca> guys, i tryed to install a new graphic driver unsuccesfully
#1043 [14:48] <mattym> luca, What message did it give you?
#1044 [14:49] * newcrafter [webchat@astralbyte.co.nz] has quit. (Quit: webchat.esper.net)
#1045 [14:49] <luca> that my pc not support it
#1046 [14:49] <mattym> luca, Ok lets skip the Intel one, try the one from this page instead https://www.geforce.com/drivers/results/146344
#1047 [14:49] <luca> okk!!!!!
#1048 [14:50] * Daze [webchat@c-73-88-32-140.hsd1.mn.comcast.net] has joined #minecrafthelp
#1049 [14:50] <luca> impossible reach the server
#1050 [14:51] <luca> im sorry mattym, it seems more difficult than we thought
#1051 [14:54] <luca> i didnt find driver update better than mine for windows 8.1 !
#1052 [14:54] * JFKGroup [webchat@cpe-172-73-185-143.carolina.res.rr.com] has joined #minecrafthelp
#1053 [14:55] <mattym> luca, Just download the driver directly from the page I linked. It should not be searching for one at all.
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#1055 [14:57] <luca> mattym unfortunatly that page didnt go
#1056 [14:59] <luca> any other ideas?
#1057 [14:59] * GrammerCacti [webchat@38.66.229.60] has joined #minecrafthelp
#1058 [14:59] <GrammerCacti> hello
#1059 [15:01] * Rippy [webchat@31.223.45.176] has joined #minecrafthelp
#1060 [15:01] <Rippy> Hello.
#1061 [15:02] <Rippy> With the new update 1.14 chunks load much slower now. It's a downer when running around and quite the problem when flying.
#1062 [15:03] <Lurks> GrammerCacti hi
#1063 [15:03] <Rippy> Hi
#1064 [15:04] <mattym> luca, This is an alternate page for it https://www.nvidia.com/Download/driverResults.aspx/146344/en-us
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#1067 [15:06] <luca> thanks a lot mattym!!! r
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#1069 [15:10] <GrammerCacti> hey so I have a question
#1070 [15:10] <GrammerCacti> i sent a support request
#1071 [15:10] <GrammerCacti> but i never got a reply back and they are now off the ones gotten april 16th,
#1072 [15:11] <mattym> They are still on March not April
#1073 [15:12] <FenixAtomos> Question: My Minecraft isn't pinging any multiplayer servers at all unless I restart my computer. Then it will allow me to join one server but once I disconnect, i cant connect or ping any servers
#1074 [15:14] * Meh [webchat@cpe-173-174-139-153.satx.res.rr.com] has joined #minecrafthelp
#1075 [15:14] <Meh> I can't join my friend's minecraft realm
#1076 [15:14] <GrammerCacti> oh im dumb thank u
#1077 [15:14] <Lurks> Meh is this latest java? follow my guide https://imgur.com/a/zej3J2V
#1078 [15:16] <FenixAtomos> I dont know what to do about my issue. does anybody know anything that can help because I cant even find any record of this happening to anyone else
#1079 [15:16] <Lurks> FenixAtomos sounds like you might be infested by malwares/etc, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1080 [15:16] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1081 [15:16] <Meh> I don't know if I did it right, it's still not working Lurks
#1082 [15:16] <Meh> It is latest java
#1083 [15:17] <FenixAtomos> I am on a MAc
#1084 [15:17] <FenixAtomos> to be specific a Macbook Air 2017
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#1086 [15:18] <Lurks> FenixAtomos oh then im clueless on mac, you'll have to wait for someone else
#1087 [15:18] <GrammerCacti> also the realm menu is broken
#1088 [15:19] * FenixAtomos [webchat@d-146-168-151-31.va.cpe.atlanticbb.net] has quit. (Quit: webchat.esper.net)
#1089 [15:19] <CapFan67> GrammerCacti, Regarding the realm play button, here's the bug report and workaround: https://bugs.mojang.com/browse/REALMS-1692
#1090 [15:20] <GrammerCacti> k thanks
#1091 [15:23] * RealmsBroken [webchat@cpe-173-174-139-153.satx.res.rr.com] has joined #minecrafthelp
#1092 [15:23] <RealmsBroken> My realms is bugged, can anyone help?
#1093 [15:23] <CapFan67> RealmsBroken, Do you mean the menu?
#1094 [15:24] <CapFan67> RealmsBroken, If so, here's the bug report and workaround: https://bugs.mojang.com/browse/REALMS-1692
#1095 [15:24] * biasedmomo [webchat@81-231-233-140-no56.tbcn.telia.com] has joined #minecrafthelp
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#1097 [15:25] <biasedmomo> Heya, I was wondering if anyone here's an expert or at least knowledgeable about running minecraft on an ubuntu server?
#1098 [15:25] <RealmsBroken> Thank you CapFan67.
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#1100 [15:26] <biasedmomo> I know barely anything about ubuntu or minecraft. So I could really use the help
#1101 [15:26] * Jerry [webchat@h96-60-192-82.cdcyut.broadband.dynamic.tds.net] has joined #minecrafthelp
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#1103 [15:27] <ba7888b72413a16a> biasedmomo: might be able to help. what's the roadblock?
#1104 [15:27] <Jerry> My launcher crashes after load 95% of the way. It did this on 1.13 and is doing so on 1.14
#1105 [15:27] <biasedmomo> so long story short, me and my friends really wanted to play minecraft again, havent done so since it's release. However I cannot run a server from my house so a friend helped me set it up through ubuntu and digitalocean
#1106 [15:28] <biasedmomo> and now i cannot start it again because I do not know how to update it to 1.14
#1107 [15:28] <biasedmomo> and the friend who helped me is away for a few weeks
#1108 [15:29] <Lurks> Jerry have u been here before? did a anti-virus/VPN disable? scan for malwares/other ugly pieces?
#1109 [15:29] <ba7888b72413a16a> biasedmomo: you'll have to download the new jar using `wget`
#1110 [15:30] <ba7888b72413a16a> find where your jar is located, then run `wget https://launcher.mojang.com/v1/objects/f1a0073671057f01aa843443fef34330281333ce/server.jar`
#1111 [15:30] <ba7888b72413a16a> this will create a file called `server.jar`
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#1114 [15:32] <Jerry> Lurks I haven't. And I did a scan, I also tried deleting minecraft completely as well as java, then re downloaded both. no luck.
#1115 [15:32] <den_is> my minecraft vr wont seem to download can anyone help with this
#1116 [15:32] <biasedmomo> yes but will this work even though the server and ubuntu file is not on my computer?
#1117 [15:32] <biasedmomo> I am using a remote server at digitalocean
#1118 [15:32] <wompa> Im trying to join a realm i have with my buds but since i updated every time i click it, it just pops up with the buy a realm tab
#1119 [15:33] <wompa> nvm i just read the chat
#1120 [15:33] <biasedmomo> oh wait i am stupid
#1121 [15:35] <ba7888b72413a16a> biasedmomo: yeah, wget command on ubuntu
#1122 [15:35] <CapFan67> wompa, here's the bug report and workaround: https://bugs.mojang.com/browse/REALMS-1692
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#1124 [15:38] <biasedmomo> okay so what command do I use to start it then?
#1125 [15:38] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#1126 [15:38] <biasedmomo> because i previously used java -Xmx1024M -Xms1024M -jar minecraft_server.1.13.jar nogui
#1127 [15:42] * remy [webchat@089-100-050233.ntlworld.ie] has joined #minecrafthelp
#1128 [15:43] <mattym> biasedmomo, Change the command to match the new jar file name.
#1129 [15:44] <Lurks> Jerry did u scan with Malwarebytes ADWCleaner?
#1130 [15:44] <remy> Hi, everytime i start minecraft it get stuck at the mojang logo screen where it displays "not responding".
#1131 [15:44] <CapFan67> ..although, if the new file is simply "server.jar", you might want to rename it to know what version it is.
#1132 [15:44] <biasedmomo> so, java -Xmx1024M -Xms1024M -jar server.jar nogui?
#1133 [15:45] <mattym> biasedmomo, As long as the file name and command match.
#1134 [15:45] <biasedmomo> ah yeah that works thanks! I should delete the previous file also right? Thanks so much for the help guys
#1135 [15:46] <Lurks> remy it could be caused by anti-virus/vpn, disable try again
#1136 [15:46] <remy> i dont have either of those
#1137 [15:46] * luca [webchat@host33-136-dynamic.14-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#1138 [15:46] <luca> hi guys
#1139 [15:47] <mattym> ??> remy tools/hjt
#1140 [15:47] <Absol> remy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1141 [15:47] <Absol> remy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1142 [15:47] <Lurks> mattym was about to hit enter for malware scan xD
#1143 [15:49] <luca> i writed some time ago, mattym, i started the new driver you suggest me, but when i try to launch it, it appear "sistem error api-ms-win-crt-string-l1-1-0.dll is not in this computer"
#1144 [15:49] <mattym> luca, Did the driver install finish?
#1145 [15:50] <luca> it appear douring the installation
#1146 [15:50] <luca> during*
#1147 [15:50] * remy [webchat@089-100-050233.ntlworld.ie] has quit. (Quit: webchat.esper.net)
#1148 [15:51] <Jerry> My problem sounds just like Remy's, I followed the same steps and pasted on paste bin
#1149 [15:52] <mattym> luca, Ok, first install this Update https://www.microsoft.com/en-us/download/details.aspx?id=49081
#1150 [15:52] <CapFan67> Jerry, give us the resulting page link.
#1151 [15:52] <mattym> luca, Then try the driver again after.
#1152 [15:53] <luca> ok. ill let you know
#1153 [15:53] <Jerry> https://paste.ubuntu.com/p/qCZqDhg2WD/
#1154 [15:54] <CapFan67> Jerry, You have bundleware called PremierOpinion. It causes your issue. I'll post removal instructions:
#1155 [15:54] <CapFan67> ??> Jerry av/adwcleaner
#1156 [15:54] <Absol> Jerry: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1157 [15:54] <Absol> Jerry: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1158 [15:56] * Jerry [webchat@h96-60-192-82.cdcyut.broadband.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
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#1161 [15:59] <Jerry> Alright, I cleaned and reset
#1162 [15:59] <mattym> Jerry, Attempt to run the game again.
#1163 [15:59] <CapFan67> Jerry, Try the game again. Be patient on the first launch, you may have a number of assets to download.
#1164 [16:00] <projectsun> hi guys i have a problem. when I go into any server, it doesn't even take 5 minutes to get kicked, this is the error message (and not the only one):
#1165 [16:00] <projectsun> Internet Exception: io.netty.handler.codec.DecoderException: badly compressed packet-size of 47 is below server threshold of 256
#1166 [16:00] <projectsun> any help?
#1167 [16:05] <Jerry> Its up and running, y'all are fantastic, thanks
#1168 [16:05] <luca> mattym didn't found nothing
#1169 [16:05] * An00bis [webchat@ip72-195-230-58.ph.ph.cox.net] has joined #minecrafthelp
#1170 [16:05] <An00bis> hey folks, quick question. Do slimes still attack/move towards iron golems? I'm seeing some tutorials saying it works on 1.13, but others saying it was changed in 1.12.
#1171 [16:05] <An00bis> side note, I love that IRC is still a thing <3
#1172 [16:06] * Jerry [webchat@h96-60-192-82.cdcyut.broadband.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
#1173 [16:06] <Lurks> projectsun lets get a log to see whats up https://minecraftirc.net/support-articles/get-minecraft-log/
#1174 [16:08] * GrammerCacti [webchat@38.66.229.60] has quit. (Quit: webchat.esper.net)
#1175 [16:08] <An00bis> I'm happy to upload my world (or share server info) if that helps y'all figure out my question. also for reference I am using this version: https://www.youtube.com/watch?v=knbQFK1fYv8&t=639s
#1176 [16:10] <mattym> An00bis, The forums or reddit is the best place for ingame questions like that.
#1177 [16:11] <An00bis> ok thanks
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#1180 [16:17] <luca> i cant run the updating
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#1182 [16:20] * Cow1244 [webchat@sntn-4-207-199-225-231.dsl.netins.net] has joined #minecrafthelp
#1183 [16:20] <Cow1244> Hello
#1184 [16:21] <Cow1244> I am in need of assistance
#1185 [16:22] <Cow1244> My minecraft wont start
#1186 [16:22] <Cow1244> The launcher will start but then it pops up the tab "Minecraft 1.14" and its just a white screen
#1187 [16:23] <Lurks> Cow1244 any anti-virus/VPN on? disable and try again
#1188 [16:24] <Cow1244> not that i know of, is there a way to check?
#1189 [16:24] * Shadowninja [webchat@c-73-17-209-86.hsd1.ct.comcast.net] has joined #minecrafthelp
#1190 [16:24] <Shadowninja> "Your profile name must be at least three characters long" no matter what i type for my username
#1191 [16:24] <CapFan67> Cow1244, That's frequently caused by incompatible software. Let's see what you have running:
#1192 [16:24] <CapFan67> ??> Cow1244 tools/hjt
#1193 [16:24] <Absol> Cow1244: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1194 [16:24] <Absol> Cow1244: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1195 [16:25] <Shadowninja> oh hi again CapFan67
#1196 [16:25] <CapFan67> Shadowninja, Hi. Usernames do indeed have a 3 character minimum length.
#1197 [16:25] <Shadowninja> but i typed a longer than 3 characters username
#1198 [16:26] <Cow1244> did it
#1199 [16:26] <Shadowninja> nvm fixed
#1200 [16:26] <Shadowninja> browser restart
#1201 [16:26] <Shadowninja> can i buy mc with 2 cards of 20 dollars each?
#1202 [16:26] <CapFan67> Cow1244, Give us the link to the new paste page.
#1203 [16:26] <Cow1244> https://paste.ubuntu.com/p/brPJ6kF863/
#1204 [16:26] <CapFan67> Shadowninja, I don't know of any way to split an online purchase between two cards.
#1205 [16:27] <Shadowninja> oof looks like im not buying mc then
#1206 [16:27] <Shadowninja> thanks
#1207 [16:27] <CapFan67> Cow1244, You have bundleware called PremierOpinion. It causes your issue. Absol will post removal instructions:
#1208 [16:27] <CapFan67> ??> Cow1244 av/adwcleaner
#1209 [16:27] <Absol> Cow1244: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1210 [16:27] <Absol> Cow1244: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1211 [16:29] * cadenisacat [webchat@172-223-188-189.dhcp.chtrptr.net] has joined #minecrafthelp
#1212 [16:30] <cadenisacat> the launcher doesn't bring me in to the game and says se binary isn't working
#1213 [16:30] <CapFan67> cadenisacat, What's the exact error?
#1214 [16:32] <CapFan67> cadenisacat, Or, perhaps I should ask.. Do you get an error number or description when it crashes?
#1215 [16:32] <cadenisacat> it won't let me play as it shows me that there is barely any more progress needed and i press any button then says se binary doesnt work
#1216 [16:33] <CapFan67> cadenisacat, Ok, Minecraft crashes without error are frequently caused by incompatible software. Let's see what's running:
#1217 [16:33] <CapFan67> ??> cadenisacat tools/hjt
#1218 [16:33] <Absol> cadenisacat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1219 [16:33] <Absol> cadenisacat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1223 [16:51] * CHWs [webchat@149.37.77.188.dynamic.jazztel.es] has joined #minecrafthelp
#1224 [16:53] * ZackGamer39 [webchat@74-80-52-220.glb.dyn.lusfiber.net] has joined #minecrafthelp
#1225 [16:53] <CHWs> hi! my problem is that when I try to get into the realm of a friend, I can't get it, and a message appears saying : Realms (401) invalid sesion id.
#1226 [16:53] * VinnyBr666 [webchat@45.167.185.252] has joined #minecrafthelp
#1227 [16:54] <CapFan67> CHWs, Session ID issues usually mean you need to close and open your launcher, or possibly log out and back in to your launcher.
#1228 [16:54] <ZackGamer39> how do I fix this appears every time I try to download 1.14
#1229 [16:54] <ZackGamer39> Unable to save download. kab_kab.json
#1230 [16:54] <CapFan67> ??> ZackGamer39 error/download
#1231 [16:54] <Absol> ZackGamer39: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1232 [16:54] <VinnyBr666> hello,. i have a trouble, my minecraft does't update to 1.14
#1233 [16:55] * luca [webchat@host33-136-dynamic.14-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#1234 [16:55] <CapFan67> VinnyBr666, What version does your launcher profile show? If it's not "latest version" or "1.14", then edit your profile.
#1235 [16:55] * ZackGamer39 [webchat@74-80-52-220.glb.dyn.lusfiber.net] has quit. (Client Quit)
#1236 [16:56] * Lil_Goose [webchat@109.181.94.166] has joined #minecrafthelp
#1237 [16:56] <Lil_Goose> hello
#1238 [16:56] <Lurks> Lil_Goose hi
#1239 [16:56] <Lil_Goose> i have a problem that ive been trying to fix for ages
#1240 [16:57] <VinnyBr666> the latest version is active, the error is another
#1241 [16:57] <Lil_Goose> whenever i try to launch the newest version of the game it gets to the mojang screen and almost finishes loading but then gets stuck
#1242 [16:57] <CapFan67> VinnyBr666, What error do you get?
#1243 [16:57] <Lil_Goose> I have waited for ages and it doesnt go past around 80% of the bar
#1244 [16:58] <Lil_Goose> i end up forcing the game to close
#1245 [16:58] <CapFan67> Lil_Goose, That's frequently caused by incompatible software. Let's look at what's running:
#1246 [16:58] <Lil_Goose> and so i get something along the lines of 805...
#1247 [16:58] <CapFan67> ??> Lil_Goose tools/hjt
#1248 [16:58] <Lil_Goose> ok
#1249 [16:58] <Absol> Lil_Goose: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1250 [16:58] <Absol> Lil_Goose: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1251 [16:59] <VinnyBr666> https://paste.ubuntu.com/p/pqf65wqy6H/
#1252 [16:59] <Lil_Goose> ok
#1253 [16:59] <Lil_Goose> 1sec
#1254 [17:01] <VinnyBr666> ok
#1255 [17:01] <CapFan67> VinnyBr666, download errors are usually incompatible software. Here's the help page on download errors:
#1256 [17:01] <CapFan67> ??> VinnyBr666 error/download
#1257 [17:01] <Lil_Goose> https://paste.ubuntu.com/p/fTjRDpThbg/
#1258 [17:01] <Absol> VinnyBr666: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1259 [17:01] <Lil_Goose> is that good?
#1260 [17:02] <Lurks> Lil_Goose yes, 1moment
#1261 [17:02] <CapFan67> Lil_Goose, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called RelevantKnoweldge, known to cause your issue. Absol will provide removal instructions:
#1262 [17:02] <CapFan67> ??> Lil_Goose av/adwcleaner
#1263 [17:02] <Absol> Lil_Goose: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1264 [17:02] <Absol> Lil_Goose: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1265 [17:03] <Lil_Goose> ok ill do the adwcleaner thing right now
#1266 [17:03] * VinnyBr666 [webchat@45.167.185.252] has quit. (Quit: webchat.esper.net)
#1267 [17:04] <Lil_Goose> oh wait it tells me to restart
#1268 [17:04] * nick [webchat@c-76-102-218-152.hsd1.ca.comcast.net] has joined #minecrafthelp
#1269 [17:04] <Lil_Goose> will it matter if i simply do the restart latter option?
#1270 [17:04] <nick> my minecraft wont get past the loading screen
#1271 [17:04] * nick is now known as Guest59206
#1272 [17:04] <Lurks> CapFan67 what tool do u use to scan through the list?
#1273 [17:05] * Going_Mod [webchat@cpe-173-88-141-9.neo.res.rr.com] has joined #minecrafthelp
#1274 [17:05] <Lurks> Lil_Goose best to restart in most options
#1275 [17:05] <mattym> Lil_Goose, You need to restart now.
#1276 [17:05] <Lil_Goose> ok
#1277 [17:05] <Going_Mod> hello
#1278 [17:05] <Lil_Goose> well i think that means it will kick me of here then
#1279 [17:05] <Lurks> Going_Mod hi
#1280 [17:05] <Lurks> Lil_Goose yep
#1281 [17:05] <Lil_Goose> but if it does and it doesnt work then ill be back here tomorrow :)
#1282 [17:05] <Guest59206> i restarted my computer, also i undownloaded and redownloaded the game
#1283 [17:05] <CapFan67> Lurks, We have a tool that flags the software on the incompatible list.
#1284 [17:06] <Lil_Goose> but in the case that im not then thx for ur help guys <3
#1285 [17:06] <Guest59206> but yeah it wont getpast the loading screen
#1286 [17:06] <Going_Mod> im trying to re-set my password but still cant get an email from mojang to reset it. Any tips? ive submmited a reqest to them but its been almost two weeks and no reply
#1287 [17:06] * Lil_Goose [webchat@109.181.94.166] has quit. (Quit: webchat.esper.net)
#1288 [17:06] <CapFan67> Guest59206, Do you see an error number or description, or just "not responding"?
#1289 [17:07] <Guest59206> it just says loading
#1290 [17:07] <mattym> Going_Mod, Did you check any spam/junk mail folders for the reset email?
#1291 [17:07] <CapFan67> Going_Mod, have you checked your junk/spam folders?
#1292 [17:07] <Going_Mod> i have :(
#1293 [17:07] <CapFan67> Guest59206, That's frequently caused by incompatible software. Let's look at what's running:
#1294 [17:07] <CapFan67> ??> Guest59206 tools/hjt
#1295 [17:07] <Absol> Guest59206: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1296 [17:07] <Absol> Guest59206: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1297 [17:07] <mattym> Going_Mod, If its not there you will need to wait on Mojangs reply.
#1298 [17:08] <Going_Mod> dang ok thx
#1299 [17:08] <mattym> Going_Mod, They are behind, so you will need to wait a bit longer.
#1300 [17:08] <Going_Mod> ok
#1301 [17:08] <CapFan67> Guest59206, When you create the paste, give us the link to the new page.
#1302 [17:08] <Going_Mod> well thx
#1303 [17:09] <Guest59206> wait im confused
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#1305 [17:11] * An00bis [webchat@ip72-195-230-58.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#1306 [17:11] * Oli8 [webchat@204-195-69-23.wavecable.com] has joined #minecrafthelp
#1307 [17:12] <Oli8> Hello?
#1308 [17:12] <CapFan67> Hi
#1309 [17:12] <Oli8> This is a help chat, right?
#1310 [17:12] <Lurks> yes
#1311 [17:12] <CapFan67> Oli8, How can we help you?
#1312 [17:13] * Test [webchat@072-176-013-206.res.spectrum.com] has joined #minecrafthelp
#1313 [17:13] * TheNightAngeI [webchat@51.37.121.196] has joined #minecrafthelp
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#1316 [17:13] <Oli8> Okay, just wanted to make sure. On sunday I purchased a prepaid minecraft card, and then entered the code and everything, but it says that its still placing my order and it's been almost 48 hours now.
#1317 [17:14] <TheNightAngeI> yo
#1318 [17:14] <Lurks> TheNightAngeI hi
#1319 [17:14] <CapFan67> Oli8, Where did you purchase the code from?
#1320 [17:14] <Oli8> Wal-Mart
#1321 [17:15] <TheNightAngeI> i think i changed my nickname to something else before migrating
#1322 [17:15] <TheNightAngeI> im not sure to what though
#1323 [17:15] * cameronparis [webchat@66-214-211-113.static.reno.nv.charter.com] has joined #minecrafthelp
#1324 [17:15] <TheNightAngeI> could u help me? i cant log into my premium account
#1325 [17:15] <TheNightAngeI> this is the last nickname i remember
#1326 [17:15] <CapFan67> Oli8, Have you tried closing your browser and logging back in to Mojang.com and looking at the account page to see if it was successful, and if it wasn't trying again?
#1327 [17:16] <cameronparis> Hello. I am here in regards to my friends Realms account that we cannot currently access due to "Outdated Server: Please Wait 48 Hours For Pending Update" which is great, but it takes 4-5 days for this to "update" and now we're out 4-5 days of not being able to play/am paying for these days.
#1328 [17:17] <Oli8> I'll try it
#1329 [17:17] <CapFan67> TheNightAngeI, Did you change your name to TheSniperiss, M4RT1S,
#1330 [17:17] <CapFan67> JD_I, WolfiePlayzO, or ToxicPsychoKing?
#1331 [17:17] <TheNightAngeI> yes i did
#1332 [17:17] <TheNightAngeI> thanks
#1333 [17:17] <cameronparis> Is there a way to manually FORCE an update on a Realms server or do I have to wait a painful 4-5 days for it to update?
#1334 [17:17] <CapFan67> cameronparis, Are you the Realm owner?
#1335 [17:17] <cameronparis> I am not, my friend is.
#1336 [17:17] <cameronparis> I am asking in regards to IF a forced update is even possible.
#1337 [17:17] <CapFan67> cameronparis, The realm will update when the owner logs in with 1.14.
#1338 [17:18] <cameronparis> Alright. That's it?
#1339 [17:18] <CapFan67> cameronparis, That's it.
#1340 [17:18] <CapFan67> cameronparis, Have your friend login, and you should be set.
#1341 [17:18] <cameronparis> Alright. Thanks so much.
#1342 [17:19] <CapFan67> TheNightAngeI, Ok, if you made those changes, then the account probably hasn't been stolen. Did you try resetting your password?
#1343 [17:19] <TheNightAngeI> CapFan67 could you check if the account of those usernames email was changed?
#1344 [17:19] <TheNightAngeI> im trying to reset my password and im not getting an email back
#1345 [17:19] <CapFan67> TheNightAngeI, We aren't Mojang. We can't see the email, just the public information. https://namemc.com/search?q=TheNightAngeI
#1346 [17:20] <CapFan67> TheNightAngeI, If you're not getting system emails from Mojang, you'll need to contact them to recover your account. Do you need a link?
#1347 [17:20] <TheNightAngeI> wait so my name is toxicpsycho?
#1348 [17:20] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#1349 [17:20] <TheNightAngeI> because i didnt change that
#1350 [17:21] <CapFan67> TheNightAngeI, "ToxicPsychoKing" is the current name. If you didn't do that, then your account has been stolen.
#1351 [17:21] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#1352 [17:21] <TheNightAngeI> or the JD one
#1353 [17:21] <TheNightAngeI> i didnt change it to the JD one either
#1354 [17:21] <CapFan67> TheNightAngeI, You'll need to contact Mojang Customer Support. Do you need a link?
#1355 [17:21] * Oli8 [webchat@204-195-69-23.wavecable.com] has quit. (Quit: webchat.esper.net)
#1356 [17:21] <TheNightAngeI> yes that would be good
#1357 [17:22] <CapFan67> ??> TheNightAngeI account/send-email
#1358 [17:22] <Absol> TheNightAngeI: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1359 [17:22] <Absol> TheNightAngeI: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1360 [17:22] <TheNightAngeI> what if i dont remember what credit card i used?
#1361 [17:23] <CapFan67> TheNightAngeI, Ideally, you'll provide Mojang with your Transaction ID. If you can't find it, here's the help page on recovering it:
#1362 [17:23] <TheNightAngeI> and dont have transaction id or gift code since it was bought 3 years ago
#1363 [17:23] <CapFan67> ??> TheNightAngeI account/trans-id
#1364 [17:23] <Absol> TheNightAngeI: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1365 [17:24] * Pixler [webchat@aftr-37-201-195-230.unity-media.net] has joined #minecrafthelp
#1366 [17:24] * borislav1212 [webchat@77.76.134.108] has joined #minecrafthelp
#1367 [17:24] <Pixler> My acc was stohlen
#1368 [17:25] <borislav1212> hey im trying to log in my acc and when i enter my details and click the log in button litteraly nothing happens
#1369 [17:25] <CapFan67> ??> Pixler account/hacked
#1370 [17:25] <Absol> Pixler: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1371 [17:25] <Absol> Pixler: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1372 [17:25] <Lurks> Pixler "was" so u got it back? if not, contact mojang support
#1373 [17:25] <CapFan67> borislav1212, Have you run MCLeaks or an AltDispenser on that computer?
#1374 [17:25] <borislav1212> yea
#1375 [17:25] <Lurks> YIKES!
#1376 [17:26] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#1377 [17:26] <CapFan67> borislav1212, They've redirected your login to their servers. Absol will give you instructions to fix it:
#1378 [17:26] <CapFan67> ??> borislav1212 info/mcleak
#1379 [17:26] <borislav1212> wat
#1380 [17:27] <CapFan67> ??> borislav1212 info/mcleaks
#1381 [17:27] <Absol> borislav1212: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1382 [17:27] <Absol> borislav1212: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1383 [17:27] <CapFan67> ??> borislav1212 win/hosts/edit
#1384 [17:27] <Absol> borislav1212: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1385 [17:27] <Absol> borislav1212: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1386 [17:27] <Pixler> the support do not answer
#1387 [17:27] <CapFan67> borislav1212, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. By running MCLeaks, You gave thieves your password.
#1388 [17:27] <borislav1212> damn didnt know that thanks
#1389 [17:27] <CapFan67> Pixler, The support tells you to contact Mojang Customer Support.
#1390 [17:28] <CapFan67> ??> Pixler account/send-email
#1391 [17:28] <Pixler> no
#1392 [17:28] <Absol> Pixler: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1393 [17:28] <Absol> Pixler: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1394 [17:29] <CapFan67> Pixler, The very last paragraph tells you to contact customer support. Anyway, Absol has provided the support link you need.
#1395 [17:30] <TheNightAngeI> CapFan67 so if there is no way i could get my transaction id
#1396 [17:30] <TheNightAngeI> how else can i get my account back?
#1397 [17:31] <CapFan67> TheNightAngeI, Let Mojang know. If they have other original purchase information to use to verify ownership, they'll let you know.
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#1400 [17:35] <borislav1212> thanks guys it fixed it
#1401 [17:35] * Loam_Enthusiast [webchat@c-71-233-3-9.hsd1.ma.comcast.net] has joined #minecrafthelp
#1402 [17:35] <CapFan67> borislav1212, Glad to hear! Don't forget to change your password.
#1403 [17:35] <borislav1212> i didnt use my acc in the first place just used alts
#1404 [17:36] <TheNightAngeI> CapFan67 thanks for all ur help hope i can get my account back
#1405 [17:36] * TheNightAngeI [webchat@51.37.121.196] has quit. (Quit: webchat.esper.net)
#1406 [17:36] <CapFan67> borislav1212, You came here because you couldn't login. Those failed logins with your account provided them with your credentials.
#1407 [17:36] <CapFan67> borislav1212, But entirely up to you. Just offering advice.
#1408 [17:36] <borislav1212> oh wow
#1409 [17:37] <borislav1212> i will change it then thanks
#1410 [17:37] <borislav1212> those people are nasty
#1411 [17:37] * borislav1212 [webchat@77.76.134.108] has quit. (Quit: webchat.esper.net)
#1412 [17:37] <CapFan67> borislav1212, Indeed.
#1413 [17:37] <Lurks> too late to type a respond
#1414 [17:37] <CapFan67> Lurks, Too slow today. =(
#1415 [17:38] * Orionisy [webchat@69-237-14-84.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#1416 [17:38] * miller_light [webchat@ip68-107-125-70.sd.sd.cox.net] has joined #minecrafthelp
#1417 [17:38] <Orionisy> Hello?
#1418 [17:39] <CapFan67> Hi
#1419 [17:40] <Orionisy> Whenever i try to open minecraft on any version it immediately crashes on open, ive tried deleting all the files, and re installing, and it still does the same
#1420 [17:40] <CapFan67> Orionisy, Do you get an error number or description, or do you only get "not responding"?
#1421 [17:41] <Orionisy> Not responding
#1422 [17:41] <CapFan67> Orionisy, That's frequently caused by incompatible software. Let's look at what's running:
#1423 [17:41] <CapFan67> ??> Orionisy tools/hjt
#1424 [17:41] <Absol> Orionisy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1425 [17:41] <Absol> Orionisy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1426 [17:41] <Orionisy> I download this?
#1427 [17:42] <CapFan67> Orionisy, This is a tool that you download and run. It will produce a report of running programs on your computer.
#1428 [17:44] <Orionisy> i posted it on ubuntu
#1429 [17:44] <Orionisy> https://paste.ubuntu.com/p/DRYsZC7K4c/
#1430 [17:45] <CapFan67> Orionisy, Stand by..
#1431 [17:45] <CapFan67> Orionisy, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1432 [17:45] <CapFan67> ??> Orionisy av/adwcleaner
#1433 [17:45] <Absol> Orionisy: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1434 [17:45] <Absol> Orionisy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1435 [17:46] <Orionisy> Would uninstalling premier opinion be smart as well?>
#1436 [17:48] * Orionisy [webchat@69-237-14-84.lightspeed.dybhfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1437 [17:50] * SENsationals02 [webchat@47.184.47.61] has joined #minecrafthelp
#1438 [17:50] <SENsationals02> Hi
#1439 [17:50] * Orionisy [webchat@69-237-14-84.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#1440 [17:50] <SENsationals02> nvm mine is due to the buy realms bug
#1441 [17:50] <CapFan67> SENsationals02, Hi
#1442 [17:50] <Orionisy> Hello i just was on a support
#1443 [17:51] <CapFan67> SENsationals02, The JIRA page offers a workaround.
#1444 [17:51] <CapFan67> Orionisy, Welcome back.
#1445 [17:51] <Orionisy> Do i try to run MC as normal
#1446 [17:51] <Lurks> the workaround is mine, i want credit xD
#1447 [17:51] <CapFan67> Orionisy, If ADWCleaner has finished, give the game a try. Be patient, the first launch may have a number of assets to download.
#1448 [17:51] <Orionisy> Of course
#1449 [17:51] <Orionisy> it does work now
#1450 [17:51] <Lurks> SENsationals02 https://imgur.com/a/zej3J2V
#1451 [17:51] <Orionisy> thank you
#1452 [17:52] <CapFan67> Orionisy, Outstanding. Enloy!
#1453 [17:53] * miller_light [webchat@ip68-107-125-70.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#1454 [17:54] <SENsationals02> Thank you all!
#1455 [17:54] * SENsationals02 [webchat@47.184.47.61] has quit. (Client Quit)
#1456 [18:01] * mr_tummie [webchat@CPE1cabc087dd83-CM1cabc087dd80.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1457 [18:01] * Jack [webchat@cpc124662-birk9-2-0-cust500.1-3.cable.virginm.net] has joined #minecrafthelp
#1458 [18:01] <mr_tummie> hi i lost my email to my minecraft acount
#1459 [18:01] <mr_tummie> is there a way that i can have it back with my card code
#1460 [18:02] * Jack is now known as Guest631
#1461 [18:02] <CapFan67> mr_tummie, You can contact Mojang Customer Service to recover your account. Do you need a link?
#1462 [18:02] * Guest631 [webchat@cpc124662-birk9-2-0-cust500.1-3.cable.virginm.net] has quit. (Client Quit)
#1463 [18:04] <mr_tummie> i alredy did that
#1464 [18:04] * CHWs [webchat@149.37.77.188.dynamic.jazztel.es] has quit. (Quit: webchat.esper.net)
#1465 [18:05] <CapFan67> mr_tummie, Sounds like you're on track. Just a matter of waiting now.
#1466 [18:05] <mr_tummie> yea
#1467 [18:05] <mr_tummie> xD
#1468 [18:09] * Bob [webchat@dhcp-089-099-129-003.chello.nl] has joined #minecrafthelp
#1469 [18:09] <Bob> hello
#1470 [18:10] <Bob> im trying to play minecraft with my friend on xbox one
#1471 [18:10] <Bob> im using the bedrock version but it says outdated when he tries to join me
#1472 [18:10] <Bob> how can we fix this?
#1473 [18:13] <mattym> Bob, Are you both up to date with today's version?
#1474 [18:14] * Dn [webchat@host86-153-161-212.range86-153.btcentralplus.com] has joined #minecrafthelp
#1475 [18:14] <CapFan67> Bob, Compare version listed on the Bedrock main page. Make sure tha one of you isn't enrolled in the beta.
#1476 [18:15] <Dn> Hi all, my minecraft keeps crashing on launch with the newest update on my mac. The OS is up to date. Anyone know an easy fix?
#1477 [18:16] <Bob> hello
#1478 [18:16] <Bob> we both downloaded the game today
#1479 [18:16] <Bob> so i guess we are up to date
#1480 [18:16] <CapFan67> Bob, Again, compare the version that is displayed on the main menu.
#1481 [18:16] <Bob> its 1.12
#1482 [18:16] <Bob> how do i switch to 1.10
#1483 [18:17] <CapFan67> Bob, The current Bedrock version is 1.11. If you see 1.12, you're enrolled in the beta.
#1484 [18:18] <Bob> so how do i switch to the bedrock?
#1485 [18:19] <CapFan67> Bob, This is a Java Edition support channel, so I don't have instructions for you. Google should help. In short, you want to unenroll from the XBoxLive beta.
#1486 [18:19] <Bob> what is to unenroll?
#1487 [18:20] <Bob> nevermind
#1488 [18:20] <Bob> googled it
#1489 [18:20] * TL [webchat@69-172-180-92.cable.teksavvy.com] has joined #minecrafthelp
#1490 [18:21] * Bob [webchat@dhcp-089-099-129-003.chello.nl] has quit. (Quit: webchat.esper.net)
#1491 [18:21] <TL> Hello all. Having trouble with Minecraft launcher; it gives me "Download 1.14 - Latest Release" but I keep getting "Failed to download file. 1.14.jar" errors.
#1492 [18:22] * Abolished [webchat@24-119-210-14.cpe.cableone.net] has joined #minecrafthelp
#1493 [18:22] * Bob [webchat@dhcp-089-099-129-003.chello.nl] has joined #minecrafthelp
#1494 [18:22] <Bob> how do i switch from beta 1.12 to bedrock 1.11?
#1495 [18:22] <TL> (Note: Also having issues with the launcher not connecting to server most of the time, but not all the time.)
#1496 [18:22] <Abolished> It won't download the newest version and I dont know why
#1497 [18:22] <Abolished> But I am really close to throwing my computer
#1498 [18:22] <TL> (This is also keeping me from Realms to make a backup of my world, lol)
#1499 [18:22] * Juno [webchat@pool-74-96-68-17.washdc.fios.verizon.net] has joined #minecrafthelp
#1500 [18:23] <Juno> My friend owns a minecraft server and today just updated it to 1.14
#1501 [18:23] * Ballscutter [webchat@cpe-75-185-106-241.cinci.res.rr.com] has joined #minecrafthelp
#1502 [18:23] <Juno> And the beds dont really work
#1503 [18:23] <Juno> It doesnt let you sleep
#1504 [18:24] <Ballscutter> Hey, does anyone really know much on the realms? i bought one but it wants my friend to buy one to join it
#1505 [18:24] <TL> Ballscutter No, they shouldn't need to buy one to join yours, but you do have to invite them to your realm.
#1506 [18:24] * Flip [webchat@47-218-221-160.bcstcmtk03.res.dyn.suddenlink.net] has joined #minecrafthelp
#1507 [18:24] <Ballscutter> i have
#1508 [18:24] <Ballscutter> when they double click on my realm
#1509 [18:24] <Ballscutter> it asks them to buy one
#1510 [18:25] * mr_tummie [webchat@CPE1cabc087dd83-CM1cabc087dd80.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#1511 [18:25] <mattym> Juno, On a server all players need to sleep for it to work.
#1512 [18:25] <Ballscutter> I am honestly confused
#1513 [18:25] <TL> Very weird. I'm not a pro here so not sure why that's happening. :/ In Java edition it only makes you pay if you're hosting a world.
#1514 [18:25] <Flip> I need to refund a purchase. I got charged for the full game I already have it when I was trying to buy a realm.
#1515 [18:25] <Ballscutter> yeah i'm hosting the world and i paid for it
#1516 [18:25] <mattym> Ballscutter, See the info absol gave you when you entered the chat.
#1517 [18:25] <Ballscutter> but they aren't hosting it they just want to join it
#1518 [18:25] <Juno> It was only one person and it still didnt work
#1519 [18:26] * Abolished [webchat@24-119-210-14.cpe.cableone.net] has quit. (Client Quit)
#1520 [18:26] <Flip> ballscutter theres a link for reddit that shows u how to jump start it
#1521 [18:26] <Juno> It was only one person and it still didnt work
#1522 [18:26] <mattym> ??> Flip account/refund
#1523 [18:26] <Absol> Flip: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1524 [18:26] <Ballscutter> Hey flip are you a pro?
#1525 [18:26] <Flip> nope
#1526 [18:26] <Flip> just an idiot
#1527 [18:26] <Ballscutter> lol
#1528 [18:27] <Ballscutter> I mean your name is light blue and all i've seen is ping and dark blue
#1529 [18:27] <Juno> Yeah they tried all sleeping and it didnt work then all left and one person tried to sleep and still didnt work
#1530 [18:27] * Juno [webchat@pool-74-96-68-17.washdc.fios.verizon.net] has quit. (Client Quit)
#1531 [18:27] * Potborn [webchat@pool-74-96-68-17.washdc.fios.verizon.net] has joined #minecrafthelp
#1532 [18:27] <Potborn> Hello
#1533 [18:28] <mattym> Ballscutter, Again read the info Absol wrote to you when you entered the chat.
#1534 [18:28] <Ballscutter> yeah i saw it
#1535 [18:28] <Ballscutter> Okay thank you
#1536 [18:28] * Potborn [webchat@pool-74-96-68-17.washdc.fios.verizon.net] has quit. (Client Quit)
#1537 [18:28] * Ballscutter [webchat@cpe-75-185-106-241.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#1538 [18:29] <mattym> ??> TL error/download
#1539 [18:29] <Absol> TL: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1540 [18:29] * Smack [webchat@c-67-172-255-173.hsd1.ut.comcast.net] has joined #minecrafthelp
#1541 [18:29] * Maya [webchat@184.103.198.132] has joined #minecrafthelp
#1542 [18:30] <Maya> Hello, Im getting the io.netty.channel.ConnectTimeoutException: connection timed out error when I try to join any multiplayer servers.
#1543 [18:30] * Bob [webchat@dhcp-089-099-129-003.chello.nl] has quit. (Quit: webchat.esper.net)
#1544 [18:30] <mattym> Maya, Try with the following test server: mctest.ae97.net
#1545 [18:31] * Juno [webchat@pool-74-96-68-17.washdc.fios.verizon.net] has joined #minecrafthelp
#1546 [18:31] <Juno> Howdy
#1547 [18:31] * Dn [webchat@host86-153-161-212.range86-153.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1548 [18:31] <Juno> Are my messages sending?
#1549 [18:31] <Maya> Yes
#1550 [18:31] <Juno> Ok ty
#1551 [18:31] <Juno> They are like grayed out
#1552 [18:31] <TL> Oh crap, Discord causes errors? Bummer!
#1553 [18:32] <Juno> Ok so my friend has a server that he payed for right and he was on it alone and it would let him get into the bed but not let him sleep
#1554 [18:32] <Juno> he just updated the server and like reset the old map
#1555 [18:32] <mattym> Juno, Have you tried replacing the bed.
#1556 [18:33] * Maya [webchat@184.103.198.132] has quit. (Client Quit)
#1557 [18:33] <Juno> yes
#1558 [18:33] <Flip> are free realm trials still available if i never used it?
#1559 [18:33] <mattym> Juno, Is there server running any plugins?
#1560 [18:33] * Smack [webchat@c-67-172-255-173.hsd1.ut.comcast.net] has quit. (Client Quit)
#1561 [18:33] <Juno> Nope pure vanilla
#1562 [18:33] * Feldzpar [webchat@71-10-74-24.dhcp.dlth.mn.charter.com] has joined #minecrafthelp
#1563 [18:34] <mattym> Flip, If you have a trial available it will show up on the Realms menu, if not then there wont be the option.
#1564 [18:34] <Juno> ??
#1565 [18:35] <TL> Hey Absol Thanks a lot! Everything updated perfectly. Really appreciate the quick response. :)
#1566 [18:35] <Juno> so
#1567 [18:35] <mattym> Juno, Check bugs.mojang.com to see if its a known issue.
#1568 [18:36] <Feldzpar> Hi, I'm unable to connect via LAN (Direct or otherwise) fromm Minecraft 1.14 on MacOS to Windows10. Other Windows10 PCs can connect, as well as Andriod devices. I can ping the host computer. Also, I've opened the MacOS firewall for Minecraft. Any thoughts?
#1569 [18:36] <Flip> i never used my 30 day free trial but i joined other realms so idk if that interfered?
#1570 [18:36] <mattym> Feldzpar, MacOS does not have a Bedrock version.
#1571 [18:36] <mattym> Flip, As far as I know, it should not.
#1572 [18:37] <Feldzpar> I've read online that at some point they became cross compatible. Other's have said they were able to connect.
#1573 [18:37] <mattym> Flip, However, as there was a update today, and all the Realms needed to be updated, we believe the creation of trial Realms may be temporarily turned off.
#1574 [18:37] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1575 [18:37] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1576 [18:37] * TL [webchat@69-172-180-92.cable.teksavvy.com] has left #minecrafthelp
#1577 [18:37] <mattym> Feldzpar, MacOS does not have a version like that.
#1578 [18:37] <Flip> thats what i was guessing
#1579 [18:40] * Katarama [webchat@68-205-66-116.res.bhn.net] has joined #minecrafthelp
#1580 [18:41] * Jax [webchat@cpe-74-129-166-151.kya.res.rr.com] has joined #minecrafthelp
#1581 [18:41] <Jax> Hello
#1582 [18:41] <Jax> I am trying to join my friends realm
#1583 [18:41] * ZeEpic [webchat@c-98-216-8-162.hsd1.ma.comcast.net] has joined #minecrafthelp
#1584 [18:41] <Jax> but it wont let me
#1585 [18:42] <mattym> Jax, What problem are you running into?
#1586 [18:42] <Feldzpar> Odd, others have had it working...
#1587 [18:42] <ZeEpic> I got the error "Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL" when trying to open mc 1.14
#1588 [18:42] <Juno> It wasnt a known issue
#1589 [18:42] <Jax> I am trying to join my friends realm that i have been playing on but the trial menu and buy a realm when i try to join
#1590 [18:42] <Juno> pls halp
#1591 [18:42] <Lurks> Jax https://imgur.com/a/zej3J2V follow my guide
#1592 [18:42] <Jax> that pops up
#1593 [18:43] <mattym> Feldzpar, If its a server that let an Android user join, then its not compatible with MacOS, at all. No has ever had that working.
#1594 [18:43] <mattym> ??> ZeEpic win/dxdiag
#1595 [18:43] <Absol> ZeEpic: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1596 [18:43] <ZeEpic> ok thanks
#1597 [18:43] <mattym> Juno, Then report it as an issue.
#1598 [18:45] <Jax> it still didnt work
#1599 [18:45] <mattym> Jax, Keep an eye on the bug report for updates related to that issue https://bugs.mojang.com/browse/REALMS-1692
#1600 [18:46] <Katarama> hiya, I am getting a java platform se not working message and I uninstalled then reinstalled, I also did the cleaning of my laptop. I updated it to 1.14 but I am trying to launch 1.13.2 now when I launch it on 1.13.2 it doesnt work. :/
#1601 [18:46] <Feldzpar> This guy had MacOS connected to Windows: https://www.reddit.com/r/Minecraft/comments/1z8201/connecting_pc_to_mac_via_lan/
#1602 [18:46] <mattym> Katarama, What is the exact error message?
#1603 [18:47] <mattym> Feldzpar, That is to a Windows Java server. If the server let an Android user connect, its is a Bedrock and not Java server.
#1604 [18:48] <Jax> are realm servers down or something?
#1605 [18:48] <mattym> Jax, No
#1606 [18:48] <Katarama> now its saying
#1607 [18:48] <Katarama> A fatal error has been detected by the Java Runtime Environment:
#1608 [18:48] <Katarama> EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000018006b6b5, pid=10920, tid=935
#1609 [18:48] <mattym> ??> Katarama paste
#1610 [18:48] <Absol> Katarama: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1611 [18:49] <mattym> Katarama, Please provide the full log via the instructions Absol provided.
#1612 [18:49] <Katarama> https://paste.ubuntu.com/p/YSvqJF6RXd/
#1613 [18:49] <mattym> Katarama, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#1614 [18:50] <mattym> Katarama, And it will not work on anything above 1.13.2
#1615 [18:50] * Jax [webchat@cpe-74-129-166-151.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#1616 [18:51] <Katarama> ah yes it worked! thank you so much :)
#1617 [18:52] * Katarama [webchat@68-205-66-116.res.bhn.net] has quit. (Quit: webchat.esper.net)
#1618 [18:55] * Flip [webchat@47-218-221-160.bcstcmtk03.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#1619 [18:56] * OPC [webchat@cpe-173-174-96-67.austin.res.rr.com] has joined #minecrafthelp
#1620 [18:57] <OPC> Minecraft is crashing on startup, using version 1.13.2, any ideas how to fix it
#1621 [18:57] <mattym> ??> OPC launcher/log
#1622 [18:57] <Absol> OPC: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1623 [18:59] <OPC> https://paste.gg/p/anonymous/8471d3f574c04855a3dee31dd0ebc566
#1624 [19:00] <mattym> ??> OPC tools/hjt
#1625 [19:00] <Absol> OPC: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1626 [19:00] <Absol> OPC: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1627 [19:04] <OPC> https://paste.ubuntu.com/p/vTH2kwQXVS/
#1628 [19:05] <mattym> OPC, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#1629 [19:06] <OPC> ok
#1630 [19:07] <OPC> still crashing
#1631 [19:07] <mattym> OPC, Ok, lets see if the following info from Absol helps.
#1632 [19:07] <mattym> ??> OPC av/adwcleaner
#1633 [19:07] <Absol> OPC: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1634 [19:07] <Absol> OPC: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1635 [19:09] <OPC> Clean and repair is not an option, I have Run Basic Repair and Skip Basic REpair
#1636 [19:09] <mattym> OPC, Do the run basic repair
#1637 [19:12] * Tristen [webchat@173-20-176-3.client.mchsi.com] has joined #minecrafthelp
#1638 [19:12] <Tristen> my game wont load. When I click launch in the Minecraft launcher it tries to load then stops responding
#1639 [19:13] * OPC [webchat@cpe-173-174-96-67.austin.res.rr.com] has joined #minecrafthelp
#1640 [19:13] <OPC> I am done with that now
#1641 [19:13] <mattym> OPC, Try loading the game again.
#1642 [19:13] <mattym> ??> Tristen tools/hjt
#1643 [19:13] <Absol> Tristen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1644 [19:13] <Absol> Tristen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1645 [19:14] <OPC> working now, any clue what the issue was?
#1646 [19:14] <OPC> would like to know to prevent it in the future
#1647 [19:14] <mattym> OPC, Probably just adware, when installing other programs, make sure it's not installing anything extra
#1648 [19:15] <OPC> ok, thanks
#1649 [19:15] * OPC [webchat@cpe-173-174-96-67.austin.res.rr.com] has quit. (Client Quit)
#1650 [19:16] <Tristen> https://paste.ubuntu.com/
#1651 [19:16] <Tristen> like that?
#1652 [19:18] * OPC [webchat@cpe-173-174-96-67.austin.res.rr.com] has joined #minecrafthelp
#1653 [19:18] <OPC> Ok, it is still not working
#1654 [19:18] <OPC> Ok, it is still not working
#1655 [19:19] * Tristen [webchat@173-20-176-3.client.mchsi.com] has left #minecrafthelp
#1656 [19:19] <OPC> crashed while i was joining a server, then i tried runnin mc again and it crashed the same way as before
#1657 [19:20] <OPC> hello?
#1658 [19:23] <OPC> ok if nobody is gonna help............
#1659 [19:24] * tristen [webchat@173-20-176-3.client.mchsi.com] has joined #minecrafthelp
#1660 [19:24] <tristen> game wont load
#1661 [19:25] * tristen [webchat@173-20-176-3.client.mchsi.com] has quit. (Client Quit)
#1662 [19:27] * SolitaryStraw45 [webchat@c-67-172-209-217.hsd1.va.comcast.net] has joined #minecrafthelp
#1663 [19:28] * ZeEpic [webchat@c-98-216-8-162.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#1664 [19:28] <SolitaryStraw45> I have subscribed to a realm, but i cannot upload, replace, download, or reset my world. I cannot join my realm. I cannot close or open my realm. It is completely bricked.
#1665 [19:31] * OmegaWarlord [webchat@45-27-160-151.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1666 [19:31] <SolitaryStraw45> Hello?
#1667 [19:31] * Silver5 [webchat@206-125-201-233.block.tbaytel.net] has joined #minecrafthelp
#1668 [19:31] <OmegaWarlord> My game keeps crashing before it loads up?
#1669 [19:34] <Lurks> OmegaWarlord Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1670 [19:34] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1671 [19:36] <SolitaryStraw45> Cool, so this is a scam then
#1672 [19:40] * OmegaWarlord [webchat@45-27-160-151.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1673 [19:40] * germ [webchat@97-87-98-124.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#1674 [19:41] <germ> ok i screwed up and bought the java version of the game and was wanting to buy the bed rock version is there anything i can do
#1675 [19:42] <Lurks> germ contact mojang support for refund and buy other version
#1676 [19:44] <germ> ok i just emailed them so i guess ill be waiting on them thanks
#1677 [19:44] * germ [webchat@97-87-98-124.dhcp.stls.mo.charter.com] has quit. (Client Quit)
#1678 [19:50] <SolitaryStraw45> how do i get a refund i spent 45 dollars on a realm that does. not. work
#1679 [19:53] * Juno [webchat@pool-74-96-68-17.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1680 [19:54] * Julia [webchat@vpn.fitchburgstate.edu] has joined #minecrafthelp
#1681 [19:54] <Julia> hey guys I can't download 1.14
#1682 [19:55] * Julia [webchat@vpn.fitchburgstate.edu] has quit. (Client Quit)
#1683 [19:56] * NameHere [webchat@c-73-185-87-164.hsd1.ca.comcast.net] has joined #minecrafthelp
#1684 [19:58] <NameHere> Nobody can see my messages on Minecraft: Bedrock Edition (Nintendo Switch). I belive that I might have been shadow muted as there is no mute in any of the servers record. I have reached out to 3 servers already and they all pointed me to you guys.
#1685 [20:03] <mattym> NameHere, This is not support for Bedrock edition.
#1686 [20:06] * Bryan [webchat@104-184-252-229.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#1687 [20:06] * DeadOps [webchat@035-138-011-034.dhcp.bhn.net] has joined #minecrafthelp
#1688 [20:06] <DeadOps> hello
#1689 [20:07] <Bryan> Hi
#1690 [20:08] <DeadOps> while im trying to download the latest version 1.14 the message pop up says un able to save download
#1691 [20:08] <Bryan> I have no idea on how to prove to Mojang that I own my Minecraft account
#1692 [20:08] <DeadOps> huh
#1693 [20:09] <DeadOps> can u help me?
#1694 [20:09] <Bryan> uh
#1695 [20:09] <Bryan> i came here for help
#1696 [20:09] <DeadOps> oh lol
#1697 [20:09] <Bryan> but i can try to help you
#1698 [20:09] * Shadowninja [webchat@c-73-17-209-86.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#1699 [20:10] <Bryan> oh, or leave
#1700 [20:10] <NameHere> Oof
#1701 [20:10] <Bryan> hi
#1702 [20:10] <mattym> ??> DeadOps error/download
#1703 [20:10] <Absol> DeadOps: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1704 [20:11] <mattym> ??> Bryan account/trans-id
#1705 [20:11] <Absol> Bryan: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1706 [20:11] <mattym> ??> Bryan account/send-email
#1707 [20:11] <Absol> Bryan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1708 [20:11] <Absol> Bryan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1709 [20:11] <NameHere> Absol do you know where the bedrock help is?
#1710 [20:12] <Bryan> My problem is that i don't have the transaction ID because my mother gave it to me as a gift and she has no clue what email she used when purchasing it
#1711 [20:13] <Bryan> Also, it was around 2010 to 2011 and now she's deleted all of her emails about a year ago
#1712 [20:13] * Hexar [webchat@99-131-40-206.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1713 [20:14] <Bryan> and i tried contacting Skrill with all of the emails my mother can remember and none of them worked
#1714 [20:14] <mattym> Bryan, Have you already contacted Mojang?
#1715 [20:15] <Bryan> I emailed them about half and hour ago
#1716 [20:15] <mattym> Bryan, Wait to see how they reply.
#1717 [20:16] <Bryan> Alright, I'll wait for them to email me
#1718 [20:17] <Bryan> I just don't think I have enough evidence to prove I own it
#1719 [20:18] * Stinger [webchat@cpe-67-10-242-242.stx.res.rr.com] has joined #minecrafthelp
#1720 [20:18] <Stinger> Hey, anyone here?
#1721 [20:18] <Lurks> maybe
#1722 [20:18] <Stinger> AH
#1723 [20:18] <Stinger> well, I need some help
#1724 [20:18] <Stinger> I have a mojang account, but when I send a verification email, it won't show
#1725 [20:19] <Stinger> i made sure its correct and everything
#1726 [20:19] * Hexar [webchat@99-131-40-206.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1727 [20:19] <Stinger> and that they aren't blocked
#1728 [20:19] <Stinger> Any advice?
#1729 [20:19] <Lurks> Stinger checked junk/spam?
#1730 [20:19] <Stinger> yup
#1731 [20:19] <Stinger> nothin'
#1732 [20:20] * Bryan [webchat@104-184-252-229.lightspeed.miamfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1733 [20:20] <Stinger> I don't have them marked as spam or junk
#1734 [20:20] <Stinger> or have them blocked
#1735 [20:20] <Stinger> I simply wont recieve the email
#1736 [20:24] <Stinger> Well oof
#1737 [20:25] <Stinger> I don't think ill be using MC anytime soon
#1738 [20:26] * ibra [webchat@pool-74-110-214-161.rcmdva.fios.verizon.net] has joined #minecrafthelp
#1739 [20:28] <ibra> so i can't seem to get a forgot password email to access my account and im not sure to do
#1740 [20:30] * ibra [webchat@pool-74-110-214-161.rcmdva.fios.verizon.net] has quit. (Client Quit)
#1741 [20:33] * BigKahuna [webchat@71-214-16-97.orlf.qwest.net] has joined #minecrafthelp
#1742 [20:35] <BigKahuna> Updated Java and Minecraft at the same time. Now Game crash occurs after entering world reaches 100%. Do you know how to fix this?
#1743 [20:36] <BigKahuna> Using Minecraft Java edition 1.14
#1744 [20:38] <CapFan67> BigKahuna, Do you get an error number or description when it crashes?
#1745 [20:44] <BigKahuna> No, it's just the "A game crash has occured. Sorry for the inconvenience"
#1746 [20:45] <CapFan67> BigKahuna, Crashes without errors or feedback are often caused by incompatible software running on the system. I can provide you with a link to a list that you can review, or I can give you instructions to run a report that I can use to look for you. Which would you like to do?
#1747 [20:47] * DeadOps [webchat@035-138-011-034.dhcp.bhn.net] has quit. (Quit: webchat.esper.net)
#1748 [20:47] <BigKahuna> Hang on. I'm trying again. I noticed that the update defaulted to Java bundled with Minecraft. I'm trying to change it to the latest version of Java.
#1749 [20:49] * minecraft_realms [webchat@c-73-220-1-186.hsd1.ca.comcast.net] has joined #minecrafthelp
#1750 [20:49] * minecraft_realms [webchat@c-73-220-1-186.hsd1.ca.comcast.net] has quit. (Client Quit)
#1751 [20:50] <BigKahuna> Hang on. I'm trying again. I noticed that the update defaulted to Java bundled with Minecraft. I'm trying to change it to the latest version of Java
#1752 [20:50] <CapFan67> BigKahuna, ...so you said.
#1753 [20:52] <BigKahuna> I first set the Java pointer to my Program Files (x86) directory. That failed. Second time I set it to the new Java download in my Program Files directory. Now I'm in. Thanks for your help. You might use this info to help others.
#1754 [20:52] <CapFan67> BigKahuna, Glad to hear it's working.
#1755 [20:52] <BigKahuna> Good night
#1756 [20:53] * payonel [~payonel@2607:5300:60:9e85::bad:c0de] has quit. (Quit: ZNC Provided by Michiyo)
#1757 [20:55] * mt112420 [webchat@ool-182ef029.dyn.optonline.net] has joined #minecrafthelp
#1758 [21:02] <Lurks> why do people name change when it's nick?
#1759 [21:03] * Schweppes [webchat@c-73-178-155-99.hsd1.nj.comcast.net] has joined #minecrafthelp
#1760 [21:03] <CapFan67> Lurks, "nick" is already in use, so Espernet assigns a random name.
#1761 [21:03] <Schweppes> Hello, I need assistance with an email related issues, my friends started playing on minecraft realms and I made my account far too many years ago to remember the email, is there any way to get in contact with someone who can remedy my situation
#1762 [21:04] * carl [webchat@c-69-246-121-55.hsd1.tn.comcast.net] has joined #minecrafthelp
#1763 [21:04] <carl> hi I need help
#1764 [21:04] <CapFan67> Schweppes, You'd need to contact Mojang to help you migrate your account to your new email. Do you need a link?
#1765 [21:04] <CapFan67> carl, What do you need help with?
#1766 [21:04] <Schweppes> Yes please
#1767 [21:04] <carl> hi my account was doing that weird realms thing
#1768 [21:04] <CapFan67> ??> Schweppes account/send-email
#1769 [21:05] <Absol> Schweppes: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1770 [21:05] <Absol> Schweppes: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1771 [21:05] <CapFan67> carl, Do you mean, prompting you to buy when it shouldn't?
#1772 [21:05] <carl> yes
#1773 [21:05] <CapFan67> Carl, our illustrious friend Lurks provided an workaround, that you can find here:
#1774 [21:05] <CapFan67> carl, https://bugs.mojang.com/browse/REALMS-1692
#1775 [21:05] <carl> wow thank you
#1776 [21:07] <Schweppes> Ok so I basically just have to wait for my ticket to get answered
#1777 [21:07] <CapFan67> Schweppes, Sadly, yes. I wish I had a magic bullet to fix it for you.
#1778 [21:07] <Schweppes> Let the long wait begin.
#1779 [21:11] * Bruno_Mars [webchat@112.208.231.114.pldt.net] has joined #minecrafthelp
#1780 [21:14] * LuitoxXD [webchat@190.252.134.169] has joined #minecrafthelp
#1781 [21:14] <LuitoxXD> paste.ubuntu.com/p/MRHSWyYhqj/
#1782 [21:14] * Pixler [webchat@aftr-37-201-195-230.unity-media.net] has quit. (Quit: webchat.esper.net)
#1783 [21:15] <CapFan67> LuitoxXD, Hi. and why are we looking at your DxDiag today?
#1784 [21:15] <Lurks> wondering on how to improve my guide, a small amount of people seem to fail
#1785 [21:15] * yaetus48 [webchat@cpe-98-10-69-8.rochester.res.rr.com] has joined #minecrafthelp
#1786 [21:15] <yaetus48> hey
#1787 [21:15] <Lurks> hey
#1788 [21:15] <LuitoxXD> hi sorry
#1789 [21:16] <Bruno_Mars> hey
#1790 [21:16] <yaetus48> can someone help
#1791 [21:16] <CapFan67> yaetus48, What do you need help with?
#1792 [21:16] <LuitoxXD> do you speak Spanish?
#1793 [21:16] <Bruno_Mars> my minecraft cant joint to server
#1794 [21:16] <CapFan67> LuitoxXD, We speak English in the channel. Google Translate might assist you.
#1795 [21:16] <Bruno_Mars> need java.lang.null
#1796 [21:16] <LuitoxXD> I speak Spanish, I hope I translate what I say
#1797 [21:16] <CapFan67> Bruno_Mars, What's the full error? ALterntely, I can give you instructions to provide your log.
#1798 [21:17] <yaetus48> i loaded my 1.12.2 server in 1.14, then loaded it back in 1.12.2 because my map was bugging out (wasn't showing my location) and my house was gone
#1799 [21:17] <yaetus48> but part of my animal pen was there
#1800 [21:17] <yaetus48> is there any way to restore it?
#1801 [21:17] * Bruno_Mars [webchat@112.208.231.114.pldt.net] has quit. (Quit: webchat.esper.net)
#1802 [21:17] <CapFan67> yaetus48, Moving it back to 1.12.2 from 1.14 was a critical error. You'll need to restore from an older backup.
#1803 [21:17] <yaetus48> oh crud
#1804 [21:18] <yaetus48> does it automatically save back ups?
#1805 [21:18] <LuitoxXD> what happens is that I enter the minecraft I give it to play and I get error my version is 1.8 and my minecraft is with launcher
#1806 [21:18] <CapFan67> yaetus48, No. Both single player and server world backup is a manual processes, or at least a process outside of the game.
#1807 [21:18] * yaetus48 [webchat@cpe-98-10-69-8.rochester.res.rr.com] has quit. (Client Quit)
#1808 [21:19] <CapFan67> LuitoxXD, We only support current version. Does 1.14 fail?
#1809 [21:19] <LuitoxXD> I do not only have 1.8 the others give me lag and I do not like them
#1810 [21:20] <LuitoxXD> please help me solve this
#1811 [21:20] <LuitoxXD> hey
#1812 [21:20] <LuitoxXD> hiiiiiiiiiiii
#1813 [21:21] <CapFan67> LuitoxXD, We can't support older versions that are no longer under development. You can try getting support for older versions here: https://www.minecraftforum.net/forums/support/java-edition-support
#1814 [21:21] <LuitoxXD> please answer
#1815 [21:21] <LuitoxXD> no
#1816 [21:21] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1817 [21:22] <LuitoxXD> thank you for the attempt
#1818 [21:22] <CapFan67> LuitoxXD, Sorry. Best of luck.
#1819 [21:26] * Sarah [webchat@ool-68f6084a.dyn.optonline.net] has joined #minecrafthelp
#1820 [21:27] <Sarah> how can I change the location in my files where my minecraft is installed? i ran out of space on my C drive and i want to move minecraft to my D drive.
#1821 [21:28] <CapFan67> Sarah, That's a complex answer and depends on what you want to relocate.
#1822 [21:28] <CapFan67> Sarah, Minecraft has locations for 3 things: The launcher, the core game, and "profiles" which include the huge world files.
#1823 [21:29] <CapFan67> Sarah, The last one is the easiest to move, simply be editing your profile in your launcher. If you're trying to save space, that's likely all you need.
#1824 [21:29] <CapFan67> Sarah, Moving the other two is much more complicated, but I can help you if you think you need it.
#1825 [21:30] <Sarah> thanks. how do i edit my profile in the launcher?
#1826 [21:31] <CapFan67> Sarah, Here is guide for creating profiles for different versions. It's not exactly what you want, but shows you where it is. What you want is to modify the "GameDirectory" setting:
#1827 [21:31] <CapFan67> ??> Sarah launcher/profile
#1828 [21:31] <Absol> Sarah: How to create and switch between launcher profiles: https://help.mojang.com/customer/portal/articles/1475923-changing-game-versions
#1829 [21:32] <CapFan67> Sarah, Setting your GameDirectory will create a new folder and structure for the game at the new location. Once done, you can manually move your saves folder over (which is the big one)
#1830 [21:34] * Mystichimer [webchat@cpe-70-119-136-46.tx.res.rr.com] has joined #minecrafthelp
#1831 [21:34] <Mystichimer> Hello
#1832 [21:34] <Mystichimer> So I need major help
#1833 [21:34] <CapFan67> Mystichimer, Hi
#1834 [21:35] <CapFan67> Mystichimer, What do you need help with?
#1835 [21:35] <Mystichimer> Can't update my Minecraft.
#1836 [21:35] <Mystichimer> Realms don't work either.
#1837 [21:35] <CapFan67> Mystichimer, Lets start with the base game. So, are you saying 1.13 runs when you click play?
#1838 [21:36] <Mystichimer> Let me check.
#1839 [21:36] <Mystichimer> I'm on 1.14
#1840 [21:36] <CapFan67> Mystichimer, Good. Sounds updated to.
#1841 [21:36] <CapFan67> to me.
#1842 [21:36] <Mystichimer> But realms doesn't work
#1843 [21:36] <CapFan67> Mystichimer, Are you having the realms issue where you only see the buy button?
#1844 [21:36] <Mystichimer> I'm in a invited realm and doesn't let me join
#1845 [21:36] * Schweppes [webchat@c-73-178-155-99.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#1846 [21:36] <Mystichimer> Says I need to buy one even though I'm just trying to join.
#1847 [21:37] <CapFan67> Mystichimer, our helpful friend Lurks provided an workaround, that you can find here: https://bugs.mojang.com/browse/REALMS-1692
#1848 [21:38] * michael [webchat@142.68.171.92] has joined #minecrafthelp
#1849 [21:38] <CapFan67> Mystichimer, As a note, you received an on-join message about this when you joined the channel.
#1850 [21:38] <michael> michael
#1851 [21:38] * michael is now known as Guest75312
#1852 [21:39] <Guest75312> hello
#1853 [21:39] <CapFan67> Guest75312, use /nick to change your nickname to an available non-random name.
#1854 [21:39] <CapFan67> Also, hi.
#1855 [21:40] <Guest75312> is this a support channel ?
#1856 [21:40] <CapFan67> Guest75312, We support Java Edition technical issues here.
#1857 [21:41] <Guest75312> great im having a issue with my launcher
#1858 [21:41] <CapFan67> Guest75312, *grumbles about not using /nick* What issue are you having?
#1859 [21:42] <Guest75312> launcher crashes after every launch ie: as the game goes to load any version
#1860 [21:42] <CapFan67> Guest75312, Does it launch when you run the launcher, or does it crash after you press play?
#1861 [21:42] <Guest75312> after i press play
#1862 [21:43] <CapFan67> Guest75312, Do you get an error number or description, or do you just get "not responding"?
#1863 [21:43] <Guest75312> just goes back to the launcher and gives me a screen saying minecraft has failed to launch due to a unexpected error
#1864 [21:44] <CapFan67> Guest75312, And no "more details" button?
#1865 [21:44] * knu [~knu@v055125.ppp.asahi-net.or.jp] has quit. (Ping timeout: 190 seconds)
#1866 [21:44] <Guest75312> just a close button for the window that pops up
#1867 [21:45] <CapFan67> Guest75312, In that case, we'll need to look at the log. Absol will give you the instructions:
#1868 [21:45] <CapFan67> ??> Guest75312 launcher/log
#1869 [21:45] <Absol> Guest75312: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1870 [21:47] * Jake [webchat@c-69-140-198-142.hsd1.md.comcast.net] has joined #minecrafthelp
#1871 [21:48] * Jake is now known as Guest878
#1872 [21:48] <CapFan67> Jake, please use /nick to set your name.
#1873 [21:49] <Guest878> When I select the realm i have been invited to, the play button is still unselectable. I've reinstalled the launcher, restarted, and power cycled my mac.
#1874 [21:49] * Guest75312 is now known as Mikey_allmighty
#1875 [21:49] <Guest878> apologies, thank you
#1876 [21:49] <CapFan67> Mikey_allmighty, our good friend Lurks provided an workaround, that you can find here: https://bugs.mojang.com/browse/REALMS-1692
#1877 [21:49] <Mikey_allmighty> so the game is just on a endless load
#1878 [21:49] <CapFan67> oops, wrong guest. *grumble*
#1879 [21:50] <CapFan67> Jake, note the bugs.mojang comment. It was for you.
#1880 [21:50] <CapFan67> Mikey_allmighty, Ok, so the answer earlier should have been "not responding"? In that case, it's likely incompatible software running on your system. Let's see what you have loaded:
#1881 [21:50] <CapFan67> ??> Mikey_allmighty tools/hjt
#1882 [21:51] <Absol> Mikey_allmighty: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1883 [21:51] <Absol> Mikey_allmighty: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1884 [21:51] * Mystichimer [webchat@cpe-70-119-136-46.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#1885 [21:52] <Jakey> thanks CapFan, taking a look now
#1886 [21:53] <CapFan67> Jakey, Hopefully they push 1.14.1 soon to fix the realms issue.
#1887 [21:54] <Mikey_allmighty> so i ran the program and have the file you requested
#1888 [21:54] <CapFan67> ??> Mikey_allmighty paste
#1889 [21:54] <Absol> Mikey_allmighty: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1890 [21:54] <CapFan67> Mikey_allmighty, Paste to that site, and then give us the link to the new page.
#1891 [21:55] <Mikey_allmighty> https://paste.ubuntu.com/p/y47smk2Ngf/
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#1893 [21:55] <CapFan67> Mikey_allmighty, Stand by...
#1894 [21:56] <Mikey_allmighty> yup
#1895 [21:56] <CapFan67> Mikey_allmighty, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1896 [21:56] <CapFan67> ??> Mikey_allmighty av/adwcleaner
#1897 [21:56] <Absol> Mikey_allmighty: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1898 [21:56] <Absol> Mikey_allmighty: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1899 [21:58] <Mikey_allmighty> discord overlay off
#1900 [21:58] <CapFan67> Mikey_allmighty, 1 down. 1 to go.
#1901 [21:59] <Mikey_allmighty> scanning now
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#1905 [22:02] <CapFan67> mikey_allmighty, Welcome back
#1906 [22:02] <mikey_allmighty> thx
#1907 [22:03] <mikey_allmighty> scan done and restart done
#1908 [22:03] <CapFan67> mikey_allmighty, If ADWCleaner is done, try the game again. Be patient with the first run. You may have a lot of assets to download.
#1909 [22:03] <mikey_allmighty> ok stand by
#1910 [22:06] <mikey_allmighty> worked in a single player world on 1.14 but failed to load 1.13.2
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#1912 [22:07] <CapFan67> mikey_allmighty, We're transitioning to only support 1.14, but what did 1.13.2 do?
#1913 [22:08] <boxcart> Hello, I've noticed a big slowdown on the chunk loading on minecraft 1.14 :/ I am the only one with this problem? Yesterday I was playing 1.13.2 without any issues, the game automatically updated and now I have this problem.
#1914 [22:08] <mikey_allmighty> nvm found the issue was a copy of a different version that i had issues with needed to run a new config in the launcher
#1915 [22:08] <CapFan67> mikey_allmighty, Ah, ok.
#1916 [22:09] <CapFan67> boxcart, Are you testing a new world, or an old world that upgraded?
#1917 [22:09] <boxcart> New worlds, I haven't played my old worlds yet
#1918 [22:09] <mikey_allmighty> thank you so much for the help amazing teck support 5/5 for customer service :)
#1919 [22:09] <CapFan67> mikey_allmighty, Glad we could help. Take care!
#1920 [22:10] <mikey_allmighty> yoi to
#1921 [22:10] <CapFan67> boxcart, I can't say I've heard that. We direct In-game issues to the JIRA. Do you need a link?
#1922 [22:10] <boxcart> What's the JIRA? :(
#1923 [22:10] <CapFan67> boxcart, https://bugs.mojang.com
#1924 [22:11] <boxcart> :D thank you, I think that would help
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#1926 [22:15] <boxcart> I'm glad to know I'm not the only one having this issue -> https://bugs.mojang.com/browse/MC-149178
#1927 [22:15] <CapFan67> boxcart, Good find.
#1928 [22:16] <CapFan67> boxcart, There are quite a few critical bugs. I suspect we'll see 1.14.1 very soon.
#1929 [22:18] <boxcart> I hope so! :D thank you for your help
#1930 [22:21] * chemist [webchat@S0106f0f2490c51f3.no.shawcable.net] has joined #minecrafthelp
#1931 [22:21] <chemist> I am just wondering on how to resolve a crashing issue
#1932 [22:22] <CapFan67> chemist, Hi
#1933 [22:22] <chemist> hello
#1934 [22:23] <CapFan67> chemist, does the game crash when you click "Play", before loading, or when loading a world?
#1935 [22:23] * Deeroes [webchat@108-75-118-93.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1936 [22:23] <chemist> when I click play the game only loads halfway before crashing
#1937 [22:24] <CapFan67> chemist, When it crashes, do you get an error number or description?
#1938 [22:24] <CapFan67> chemist, Or just "Not responding"?
#1939 [22:24] <chemist> just not responding
#1940 [22:25] <Deeroes> I'm unable to see other skins in multiplayer, I deleted a bit of game info. for a reason I don't wish to specify, but I think that's what's causing my issue, other than that I'm unsure of what makes me unable to see other players, and custom skins.
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#1942 [22:25] <CapFan67> chemist, In that case, it's likely incompatible software running on your system. Let's see what you have loaded:
#1943 [22:25] <CapFan67> ??> chemist tools/hjt
#1944 [22:25] <Absol> chemist: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1945 [22:25] <Absol> chemist: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1946 [22:26] <CapFan67> Deeroes, Id's suggest renaming your .minecraft folder (for example to .minecraft.old) and testing with a clean install. If it works, then you've confirmed that it's something you've done to your current installation.
#1947 [22:26] <Deeroes> Thank you, I'll try that right now.
#1948 [22:30] <CapFan67> chemist, Having trouble producing the report?
#1949 [22:30] <chemist> here you go
#1950 [22:30] <chemist> https://paste.ubuntu.com/p/bwzDXkHGXS/
#1951 [22:31] <CapFan67> chemist, The top of the report is missing. Can you create a complete paste so we don't miss any?
#1952 [22:31] <Deeroes> I had tried what you suggested, but when I had renamed the folder to ".minecraft.old" I recieved the error message of "The action cannot be completed because the folder file in it is open in another program."
#1953 [22:32] <Deeroes> I checked my processes in task manager to see if anything related to minecraft would pop up, but I hadn't seen anything.
#1954 [22:32] <CapFan67> Deeroes, Make sure the launcher and client are closed.
#1955 [22:32] <CapFan67> Deeroes, Also, make sure you dont have any explorer windows open in those folders.
#1956 [22:33] <chemist> CapFan67 https://paste.ubuntu.com/p/75DwW2TxZS/
#1957 [22:33] <CapFan67> chemist, The only program running known to cause your issue is Discord. Disable the Discord Overlay in Discord settings, and try testing the game again.
#1958 [22:34] <chemist> ok
#1959 [22:36] <chemist> CapFan67 It works now, Thank you so much man
#1960 [22:36] <chemist> :D
#1961 [22:37] <CapFan67> chemist, Outstanding. Enjoy!
#1962 [22:37] <chemist> CapFan67 btw if its not to much could you explain what happened?
#1963 [22:37] <CapFan67> chemist, The Discord overlay tries to write to your graphics and prevents Minecraft run running correctly.
#1964 [22:38] <CapFan67> chemist, Minecraft has trouble with most overlays. Discord is one of many that we detect here.
#1965 [22:38] <chemist> ah I understand now thanks for clarifying it :D
#1966 [22:39] <CapFan67> chemist, You bet.
#1967 [22:39] <chemist> ill see you around then
#1968 [22:39] <Deeroes> The launcher and client are closed, but I don't see what explorer windows are, or atleast, I hadn't seen any within the folder.
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#1970 [22:40] <a> why do my pillagers keep despawning
#1971 [22:40] <CapFan67> a, pillagers are hostile mobs. They despawn like other mobs.
#1972 [22:41] <a> oh
#1973 [22:41] <a> ok thx
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#1975 [22:41] <CapFan67> a, you can use a nametag on them to keep them from despawning.
#1976 [22:46] <Deeroes> What are explorer windows?
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#1978 [22:48] <Deeroes> Hello, I'm not sure if this falls under the category of "Technical issues" but I'm unable to see other skins within minecraft multiplayer, I see my own just fine, it's just others.
#1979 [22:48] <Deeroes> Hello, I'm not sure if this falls under the category of "Technical issues" but I'm unable to see other skins within minecraft multiplayer, I see my own just fine, it's just others.
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#1983 [22:53] <Deeroes> Hello, I'm not sure if this falls under the category of "Technical issues" but I'm unable to see other skins within minecraft multiplayer, I see my own just fine, it's just others.
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#1987 [23:11] * grat [webchat@104-3-147-111.lightspeed.jcsnms.sbcglobal.net] has joined #minecrafthelp
#1988 [23:12] <grat> I just got minecraft for my new macbook pro. When I try to play the game, I can't look around.
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#1991 [23:29] <PudaPro> anyone here to answer my technical minecraft question?
#1992 [23:43] * Tim [webchat@rrcs-69-135-108-115.central.biz.rr.com] has joined #minecrafthelp
#1993 [23:44] <Tim> Is there a way to see the IP address of previous log ins? I think someone logged into my account
#1994 [23:44] <CapFan67> Tim, There's no official or reliable login tracking that I'm aware of.
#1995 [23:45] <Tim> Ok, thanks anyway!
#1996 [23:45] <CapFan67> Tim, Out of curiosity, what makes you think someone logged into your account?
#1997 [23:46] <Tim> My username was changed on April 17th and I did not change it
#1998 [23:46] <CapFan67> Tim, Ah. ..that would be convincing. Have you changed your password to secure your account?
#1999 [23:47] <Tim> Yep I changed it today once I found out what happened
#2000 [23:47] * Andrio d devices
#2000 [23:47] * Red6 [webchat@S010600fc8d060ed3.cg.shawcable.net] has joined #minecrafthelp
#2001 [23:48] <Red6> i cant migrate to a mojang account because i bought the game 5 years ago and have no idea what email i use
#2002 [23:49] <CapFan67> Red6, knowing your email address is necessary for self service migration. You will need to contact Mojang support. Do you need a link?
#2003 [23:49] <Red6> ive dug through the whole page
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#2005 [23:49] <Red6> is there a different way i can verify my account is legit>
#2006 [23:50] <CapFan67> Red6, If you don't have your Transaction ID, let Mojang know. if they have other original purchase information they can ask you about, they will let you know.
#2007 [23:50] <Red6> how would i let them know
#2008 [23:51] <CapFan67> Red6, ...in the field that asks for the Transaction ID.
#2009 [23:51] <CapFan67> ??> Red6 account/send-email
#2010 [23:51] <Absol> Red6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2011 [23:51] <Absol> Red6: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#2012 [23:52] <Red6> i dont have my transaction id because i bought the game 5 years ago
#2013 [23:53] <CapFan67> Red6, I purchased in 2011 and have mine. Nonetheless, again as I said, let them know.