#1 [00:05] * wolf [webchat@cpc118788-dudl13-2-0-cust104.16-1.cable.virginm.net] has joined #minecrafthelp
#2 [00:06] <wolf> When I try to load up Minecraft it just says error
#3 [00:06] * Reccatus [webchat@104-179-248-31.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#4 [00:06] <CapFan67> wolf, What error do you get?
#5 [00:07] <wolf> unable to save.download screen
#6 [00:07] <CapFan67> ??> wolf error/download
#7 [00:07] <Absol> wolf: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#8 [00:10] <Reccatus> Hello! Ever since the update, my Minecraft worlds have been crashing whenever I enter. And when they do crash, it says, "Java(TM) Platform SE binary has stopped working"
#9 [00:10] <CapFan67> Reccatus, Do you see a "more details" button? If so, what does it tell you?
#10 [00:11] <Reccatus> What do I do? I tried reinstalling the launcher and Java, but that doesn't work.
#11 [00:11] <Reccatus> There is a more problem details button when it crashes. It tells me the Problem Event Name (APPCRASH) along with many other things. What should I look for?
#12 [00:12] <CapFan67> Reccatus, If not, I can give you instructions to capture the game log so we can look at the crash.
#13 [00:12] <CapFan67> Reccatus, Can you copy and paste the More Details info here:
#14 [00:12] <CapFan67> ??> Reccatus paste
#15 [00:13] <Absol> Reccatus: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#16 [00:13] <Reccatus> https://paste.ubuntu.com/p/5yH5ySwjDF/
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#18 [00:15] <Reccatus> This has been happening ever since the 1.14 update was automatically installed on my launcher.
#19 [00:15] <CapFan67> Reccatus, Ok, that doesn't appear to be a Minecraft crash, but rather a Java crash. Question: Are you able to run 1.13.2 without crashing?
#20 [00:16] <CapFan67> Reccatus, Sure. But if you run a 1.13.2 profile, does it also crash?
#21 [00:17] <Reccatus> I'm checking right now.
#22 [00:17] <Reccatus> Yes, it crashed.
#23 [00:17] <Reccatus> The more details button shows about the same thing.
#24 [00:17] <CapFan67> Reccatus, In 1.13.2, if you turn off VBOs, does it still crash?
#25 [00:18] <Reccatus> I was trying to turn off my VBOs in my Minecraft settings earlier, but I can't find them. Where is that option?
#26 [00:18] <CapFan67> Reccatus, It's been removed in 1.14. Thus why I want to run this quick test in 1.13.2
#27 [00:19] <Reccatus> Ah, that makes sense. I'm checking right now again.
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#29 [00:20] <Reccatus> I just loaded the world and at least it doesn't crash immediately.
#30 [00:20] <CapFan67> Reccatus, So, disabling VBOs seems to have fixed the crash. In that case, let's take a look at your hardware and drivers:
#31 [00:20] <Reccatus> Yeah, it isn't crashing at all.
#32 [00:20] <CapFan67> ??> Reccatus win/dxdiag
#33 [00:20] <Absol> Reccatus: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#34 [00:23] <Reccatus> https://paste.ubuntu.com/p/HzGghcxvmQ/
#35 [00:23] <Reccatus> Also, I tried updating my disk driver Toshiba earlier and it said it was up to date. So I don't think my drivers are the problem? Maybe?
#36 [00:24] <CapFan67> Reccatus, So, good news and bad news. The good news is HD Graphics 4400 doesn't have to have this issue. The bad news is, HP is *horrible* with drivers for older gear.
#37 [00:25] <CapFan67> Reccatus, Your driver is dated 2014, and should be updated if possible, which may correct the issue.
#38 [00:26] <Reccatus> Ouch. How do I update that?
#39 [00:26] * payonel [~payonel@2607:5300:60:9e85::bad:c0de] has joined #minecrafthelp
#40 [00:26] * payonel is now known as Guest28917
#41 [00:27] <CapFan67> Reccatus, you could try HP site for drivers to see if your model has a newer driver available. Otherwise, you might try to catch mattym or urielsalis in this channel, who specialize in this sort of thing.
#42 [00:27] <Reccatus> Okay. And if it does have a newer driver available, will I have to buy it or do I just download something new for free?
#43 [00:28] <CapFan67> Reccatus, Driver downloads are free.
#44 [00:30] <CapFan67> Reccatus, The irritating thing about HP is, there is an 2019 Intel driver for your chip ( https://downloadcenter.intel.com/product/81497 ), but sadly HP blocks non-HP drivers on their systems. >.<
#45 [00:31] <CapFan67> Reccatus, If you have a support/warranty contract with HP, you could try contacting them to help you install the non-HP graphics driver.
#46 [00:32] <Reccatus> I see. In that case, I'll follow your instructions and see what happens. Thank you for helping me!
#47 [00:32] <CapFan67> Reccatus, Best of luck with it.
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#52 [00:47] * bloodydie [webchat@cpe-104-32-203-85.socal.res.rr.com] has joined #minecrafthelp
#53 [00:48] <bloodydie> anyone there?
#54 [00:48] <Jackson> Hey, so I updated my minecraft to 1.14 and all of my build and enchants are gone. Every block I placed, everything in chests is gone
#55 [00:48] <Jackson> wtf do I do this is months of progress down the drain
#56 [00:48] <bloodydie> sorry to hear that bro :( wish I knew a fix
#57 [00:48] <bloodydie> i cant even run the game rn lol
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#60 [01:31] <Earnest> Hello, about a week ago I attempted to log into my Mojang account on the Mojang website and was unable to due to my account being compromised and the email being changed. I have the original emails and transaction ID for my purchase of when I first bought the account and submitted this to Mojang so they may change the account back to my email so I
#61 [01:31] <Earnest> may get my account back. I have several emails showing numerous times I used this account as well as the Purchase email as I mentioned to prove it is indeed my account. It has been more than a week and Mojang has still not gotten back to me at all regarding the matter. Is there anyway I can tell if it's even being processed?
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#63 [01:36] * phil [webchat@194.53.184.119] has joined #minecrafthelp
#64 [01:37] <phil> hi i am struggling to comnnect it says out of date server
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#72 [02:39] * Trinex [webchat@cpe-174-105-19-208.columbus.res.rr.com] has joined #minecrafthelp
#73 [02:40] <Trinex> Anyone ableto help?
#74 [02:40] * rymate1234 [~rymate123@paid.for.by.rymate.co.uk] has quit. (Quit: i broke it)
#75 [02:41] <Trinex> Minecraft keeps crashing the second I click play on any release, it goes to the Mojang page then gives me an error that java has crashed, I have deleted and updated java same with all device drivers are updated
#76 [02:41] * rymate1234 [~rymate123@too.cool.for.ipv4.at.rymate.co.uk] has joined #minecrafthelp
#77 [02:46] * LordBonkie [webchat@D57C1D4D.static.ziggozakelijk.nl] has joined #minecrafthelp
#78 [02:48] <LordBonkie> Hello, Since updating my java server to 1.14 i get a "Minecraft Demo mode" When i log in to the server. If i copy over the world folder to a single player situation everything works fine. Anyone got any ideas what to do next?
#79 [02:53] <LordBonkie> anyone here?
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#81 [03:06] * bread [webchat@dsl-124-150-34-32.dyn.iinet.net.au] has joined #minecrafthelp
#82 [03:08] <LordBonkie> ??
#83 [03:12] * bread [webchat@dsl-124-150-34-32.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#84 [03:16] * Matty [webchat@e82-103-128-24s.asergo.com] has joined #minecrafthelp
#85 [03:16] <Matty> Hi. i was told to uninstall razer synapse etc etc yesterday, worked fine, until now i tried to launch mc again, the error code is Process crashed with exit code 1
#86 [03:21] * chris [webchat@2-74-174-206.gci.net] has joined #minecrafthelp
#87 [03:21] <chris> anyone here
#88 [03:22] * chris [webchat@2-74-174-206.gci.net] has quit. (Client Quit)
#89 [03:26] * Luno_ [webchat@202.120.7.85.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#90 [03:26] * xNeppy [webchat@77.236.67.184.impuls-perm.ru] has joined #minecrafthelp
#91 [03:26] <xNeppy> Привет
#92 [03:26] * xNeppy [webchat@77.236.67.184.impuls-perm.ru] has quit. (Client Quit)
#93 [03:27] * tbluu [webchat@cpe-121-212-150-67.nb06.nsw.asp.telstra.net] has joined #minecrafthelp
#94 [03:27] <Luno_> hello?
#95 [03:27] * Luno_ [webchat@202.120.7.85.dynamic.wline.res.cust.swisscom.ch] has quit. (Client Quit)
#96 [03:28] <tbluu> I cant acses my account my pasword is wrong and I nolonger have that email what should i do
#97 [03:28] * tbluu [webchat@cpe-121-212-150-67.nb06.nsw.asp.telstra.net] has quit. (Client Quit)
#98 [03:47] * Rk [webchat@customer-CLN-108-158.megared.net.mx] has joined #minecrafthelp
#99 [03:48] <Rk> hi my i have problems with account merging i was ok like a year ago but now i cant even log in and says that i dont own the game
#100 [03:52] <LordBonkie> Hello, Since updating my java server to 1.14 i get a "Minecraft Demo mode" When i log in to the server. If i copy over the world folder to a single player situation everything works fine. Anyone got any ideas what to do next?
#101 [04:18] <Trinex> LordBonkie repeating the same message wont get you an answer faster
#102 [04:18] <Trinex> just wait
#103 [04:21] * Trinex [webchat@cpe-174-105-19-208.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#104 [04:35] <LordBonkie> for how long :P
#105 [04:35] <LordBonkie> didn't get the impression someone actially read it
#106 [04:36] <LordBonkie> :)
#107 [04:48] * Wastyr [webchat@j38062.upc-j.chello.nl] has joined #minecrafthelp
#108 [04:49] <Wastyr> I cant remember my email and i lost my password aswell. i made my account around 8 years ago and my old laptop which had my information crashed. I only remember my username. I have logged in and played in this pc a couple of months ago but now im logged out and cant log back in.
#109 [04:54] <LordBonkie> Does anyone know what the average wait time is?
#110 [05:00] <Andrio> LordBonkie, what server?
#111 [05:01] <Andrio> ??> Wastyr account/send-email
#112 [05:01] <Absol> Wastyr: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#113 [05:01] <Absol> Wastyr: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#114 [05:01] <Andrio> wrong one
#115 [05:01] <Andrio> ??> Wastyr account/forgot-email
#116 [05:01] <Absol> Wastyr: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#117 [05:09] <Andrio> LordBonkie, where did you get the server from?
#118 [05:10] <LordBonkie> https://www.minecraft.net/nl-nl/download/server/
#119 [05:12] <Galaxy_2Alex> LordBonkie, Get the server jar from here instead: https://www.minecraft.net/en-us/article/village---pillage-out-java-
#120 [05:14] <LordBonkie> it points to the exact same file
#121 [05:14] <LordBonkie> https://launcher.mojang.com/v1/objects/f1a0073671057f01aa843443fef34330281333ce/server.jar
#122 [05:14] <Galaxy_2Alex> LordBonkie, What exactly do you mean by "demo mode"?
#123 [05:16] <LordBonkie> if i log in to the server it says it is in demo mode (this screen: https://minecraft.gamepedia.com/File:Demoshot2.png)
#124 [05:16] <LordBonkie> when i start a single player game it does not
#125 [05:16] <Galaxy_2Alex> LordBonkie, I'll need to see your server.properties
#126 [05:16] <Galaxy_2Alex> ??> LordBonkie paste
#127 [05:16] <Absol> LordBonkie: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#128 [05:17] <LordBonkie> https://paste.ubuntu.com/p/FBFwGGndZS/
#129 [05:20] <Galaxy_2Alex> LordBonkie, Don't start the server with a --demo flag.
#130 [05:22] <LordBonkie> mmm strange, can't recall ever seeing that flagg.. will look around for it.
#131 [05:22] <LordBonkie> does -d do the same as --demo?
#132 [05:22] <Galaxy_2Alex> LordBonkie, I think so, yeah
#133 [05:23] <LordBonkie> ah.. that might be the problem then
#134 [05:23] <Galaxy_2Alex> LordBonkie, whatever -d was, it's no longer supported anyway.
#135 [05:23] <LordBonkie> :)
#136 [05:23] <LordBonkie> thx for the help so far.
#137 [05:27] <LordBonkie> ah.. found the problem. was running it in docker and the -d was supposed to be passed to docker and not as an argument to the server jar.
#138 [05:28] <LordBonkie> think the -d was added in 1.14 then because it was no problem before having that flag
#139 [05:29] <LordBonkie> with before i mean the 1.13.2 i was running till this morning :)
#140 [05:36] * UnicornNef [webchat@cpe-474031.ip.primehome.com] has joined #minecrafthelp
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#142 [05:42] * xKuba [webchat@188.147.107.58.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#143 [05:42] <xKuba> My game is crashed. Why??
#144 [05:43] * xKuba [webchat@188.147.107.58.nat.umts.dynamic.t-mobile.pl] has quit. (Client Quit)
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#146 [05:44] * KillerDiablo559 [webchat@5.102.12.236] has joined #minecrafthelp
#147 [05:44] <Galaxy_2Alex> xKuba, Does it give you an error message?
#148 [05:44] <xKuba> Why my game is crashed??
#149 [05:45] <Galaxy_2Alex> xKuba, I will need the error message you get please.
#150 [05:45] <xKuba> What??
#151 [05:46] <KillerDiablo559> How can I access my Microsoft / Xbox live account on Minecraft: Java Edition?
#152 [05:46] <Galaxy_2Alex> xKuba, What happens when it crashes?
#153 [05:46] <Galaxy_2Alex> KillerDiablo559, You cannot.
#154 [05:46] <KillerDiablo559> Where I can?
#155 [05:47] <Galaxy_2Alex> KillerDiablo559, Bedrock Edition, the one you can get from the Microsoft Store.
#156 [05:47] <KillerDiablo559> Ok, Thanks
#157 [05:48] <xKuba> I don't know why. Just a gam was crashed
#158 [05:48] <Galaxy_2Alex> ??> xKuba launcher/log
#159 [05:48] <Absol> xKuba: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#160 [05:48] <Galaxy_2Alex> xKuba, Please copy the log after the game has crashed.
#161 [05:49] <xKuba> Okay thx
#162 [05:52] <xKuba> And??
#163 [05:52] <Galaxy_2Alex> xKuba, Please send us the link to the paste.
#164 [05:53] <xKuba> okay
#165 [05:53] <xKuba> https://paste.ubuntu.com/p/s93rHMY9mg/
#166 [05:53] <Galaxy_2Alex> xKuba, Downgrade to 1.13.2, and disable VBOs in the video settings
#167 [05:53] <Galaxy_2Alex> ??> xKuba launcher/change-version
#168 [05:53] <Absol> xKuba: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#169 [06:01] * Silverama61 [webchat@93-44-186-38.ip98.fastwebnet.it] has joined #minecrafthelp
#170 [06:02] <Silverama61> Hi, I opened Minecraft 1.14 , he loaded until at 90% but without success. (Not responding)
#171 [06:02] <Galaxy_2Alex> ??> Silverama61 av/adwcleaner
#172 [06:02] <Absol> Silverama61: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#173 [06:02] <Absol> Silverama61: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#175 [06:06] * Sergeant_Al3x [webchat@p50860FEB.dip0.t-ipconnect.de] has joined #minecrafthelp
#176 [06:07] * KnifeCZ [webchat@095160156089.dynamic-ra-09.vectranet.pl] has joined #minecrafthelp
#177 [06:07] <KnifeCZ> Hello
#178 [06:07] <Galaxy_2Alex> KnifeCZ, Hello
#179 [06:09] <KnifeCZ> My account in minecraft has stolen and i can't change password beacuse email is too stolen ;(
#180 [06:09] <Galaxy_2Alex> KnifeCZ, Have you already submitted an account support request to Mojang?
#181 [06:10] <KnifeCZ> No
#182 [06:10] <Galaxy_2Alex> KnifeCZ, _accout
#183 [06:10] <Galaxy_2Alex> KnifeCZ, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#184 [06:10] <Galaxy_2Alex> ??> KnifeCZ account/send-email
#185 [06:10] <Absol> KnifeCZ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#186 [06:10] <Absol> KnifeCZ: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#187 [06:10] <Galaxy_2Alex> ??> KnifeCZ account/trans-id
#188 [06:10] <Absol> KnifeCZ: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#189 [06:10] <KnifeCZ> and
#190 [06:11] <Galaxy_2Alex> KnifeCZ, And that's it, contact Mojang and wait for them to answer.
#191 [06:12] <KnifeCZ> Thanks
#192 [06:16] <KnifeCZ> omg
#193 [06:16] <KnifeCZ> Hahaha
#194 [06:17] <KnifeCZ> The robber of my account send to me email: Your password: *******
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#196 [06:26] * LordBonkie [webchat@D57C1D4D.static.ziggozakelijk.nl] has quit. (Quit: webchat.esper.net)
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#199 [06:44] * James [webchat@238.61.233.220.static.exetel.com.au] has joined #minecrafthelp
#200 [06:44] <James> Hi :)
#201 [06:44] <James> Is anyone online?
#202 [06:44] <Galaxy_2Alex> James, Hello
#203 [06:45] <James> I need some help with my account
#204 [06:45] <Galaxy_2Alex> James, What help?
#205 [06:46] <James> So I am a long time owner of minecraft, since back before it was owned by microsoft
#206 [06:46] <James> long story short I dont seem to own the game anymore according to me profile
#207 [06:46] <James> my*
#208 [06:46] <Galaxy_2Alex> James, Have you already submitted an account support request to Mojang?
#209 [06:46] <James> Yeah like 2 weeks ago havent heard anything
#210 [06:46] <Galaxy_2Alex> James, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#211 [06:46] * Scotty [webchat@cpc134848-cani4-2-0-cust586.know.cable.virginm.net] has joined #minecrafthelp
#212 [06:47] <James> ok so hopefully ill be looked at soon!
#213 [06:47] <Scotty> hey, having a few problems logging into my Minecraft account
#214 [06:47] <Galaxy_2Alex> Scotty, What problems?
#215 [06:48] <James> thanks :)
#216 [06:48] * James [webchat@238.61.233.220.static.exetel.com.au] has quit. (Client Quit)
#217 [06:48] <Scotty> so basically ive not played Minecraft in a solid 5 years, and ive got no idea how to access my account
#218 [06:49] <Scotty> I don't have access to the email my account is linked to btw
#219 [06:49] * SiriusCassio [webchat@188.18.39.119] has joined #minecrafthelp
#220 [06:50] * SiriusCassio [webchat@188.18.39.119] has quit. (Client Quit)
#221 [06:51] <Galaxy_2Alex> Scotty, Have you already submitted an account support request to Mojang?
#222 [06:51] <Scotty> no not yet
#223 [06:52] <Galaxy_2Alex> Scotty, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#224 [06:52] <Galaxy_2Alex> ??> Scotty account/trans-id
#225 [06:52] <Absol> Scotty: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#226 [06:52] <Galaxy_2Alex> ??> Scotty account/send-email
#227 [06:52] <Absol> Scotty: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#228 [06:52] <Absol> Scotty: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#229 [07:23] * gary [webchat@51.37.179.90] has joined #minecrafthelp
#230 [07:24] <gary> so i refunded minecraft by mistake is there any way i can cancel the refund request?
#231 [07:25] * gary [webchat@51.37.179.90] has quit. (Client Quit)
#232 [07:25] * gary [webchat@51.37.179.90] has joined #minecrafthelp
#233 [07:27] <gary> i refunded minecraft by mistake is there any way i can cancel the refund request?
#234 [07:32] * gary [webchat@51.37.179.90] has quit. (Quit: webchat.esper.net)
#235 [07:32] * bob [webchat@51.37.179.90] has joined #minecrafthelp
#236 [07:32] <bob> i refunded minecraft by mistake is there any way i can get the game back?
#237 [07:33] * bob [webchat@51.37.179.90] has quit. (Client Quit)
#238 [07:43] * Someone893 [webchat@5.102.12.236] has joined #minecrafthelp
#239 [07:44] * Domyno [webchat@ip5f5bd1db.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#240 [07:45] <Domyno> Hey, I found out that my account was hacked plus my email and username was changed.
#241 [07:45] <Someone893> Why I can't join in Minecade server with Minecraft Pocket Edition? And how I can access with my microsoft account on minecraft for pc?
#242 [07:45] <Domyno> Is there any way to get it back?
#243 [07:59] <Greymagic27> ??> Domyno account/send-email
#244 [07:59] <Absol> Domyno: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#245 [07:59] <Absol> Domyno: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#246 [07:59] <Greymagic27> ??> Someone893 bedrock/support
#247 [07:59] <Absol> Someone893: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#248 [08:01] <Domyno> The problem is that I purchased Minecraft like 7 or 8 years ago, so I don't have any Transaction ID.
#249 [08:01] <Greymagic27> Domyno, See if this helps:
#250 [08:01] <Greymagic27> ??> Domyno account/trans-id
#251 [08:01] <Absol> Domyno: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#252 [08:03] <Someone893> How I can access with my microsoft account on Minecraft Java Edition and how I can change my skin?
#253 [08:04] <Greymagic27> Someone893, You can't access your microsoft account using java edition. If you want to play the same sort of minecraft you do on mobile, buy/download windows 10 edition from the microsoft store.
#254 [08:04] <Someone893> ok, thx
#255 [08:32] * LordKroak [webchat@d28-23-166-163.dim.wideopenwest.com] has joined #minecrafthelp
#256 [08:32] <LordKroak> Minecraft freezes on the "Mojang" Loading screen. I've attempted uninstalling and reinstalling and so on. It seems to freeze after it launches the sound engine in the log.
#257 [08:33] <Greymagic27> ??> LordKroak av/adwcleaner
#258 [08:33] <Absol> LordKroak: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#259 [08:33] <Absol> LordKroak: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#260 [08:44] * M6 [webchat@host-92-3-191-138.as43234.net] has joined #minecrafthelp
#261 [08:45] <M6> My Minecraft automatically did the update however it says it failed to downloads 1.14.jar and wont let me play
#262 [08:45] <Greymagic27> M6, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#263 [08:45] <Greymagic27> ??> M6 tools/hjt
#264 [08:45] <Absol> M6: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#265 [08:45] <Absol> M6: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#266 [08:46] * M6 [webchat@host-92-3-191-138.as43234.net] has quit. (Client Quit)
#267 [08:59] * Lll [webchat@BSN-143-24-241.dynamic.siol.net] has joined #minecrafthelp
#268 [08:59] <Lll> Hey
#269 [09:00] <Greymagic27> Lll, Hey. How can we help?
#270 [09:00] <Lll> Hm..
#271 [09:00] <Lll> I can't buy mc premium.
#272 [09:00] <Lll> WIth psc.
#273 [09:01] <Greymagic27> Lll, When you try to buy it from minecraft.net, does it give you any sort of error?
#274 [09:01] <Lll> There is only available code for other payments.
#275 [09:01] <Lll> I write 4x4 psc code and is wrong.
#276 [09:02] <Greymagic27> Lll, What do you mean?
#277 [09:03] <Lll> Paysafecard code is wrong.
#278 [09:03] <Lll> When i write psc code doesn't work.
#279 [09:03] <Lll> I click 'reedem code' and i wanna write psc code but is wrong.
#280 [09:04] <Greymagic27> Lll, If there is a problem with your paysafecard, you'll need to contact the bank
#281 [09:04] <Lll> Cause psc code is 4x4 4numbers-4numbers-4numbers-4numbers
#282 [09:04] <mattym> Lll, You need to use a Paysafe Card as a payment, not a code to redeem.
#283 [09:04] <Lll> Hm.. But how?
#284 [09:05] <Lll> This my problem .
#285 [09:05] <mattym> Lll, You use it like a credit/debit card.
#286 [09:05] <Lll> Hm.. WHere i click this? I see only reedem code up.
#287 [09:05] * Ratkid [webchat@ip4da0d393.direct-adsl.nl] has joined #minecrafthelp
#288 [09:05] <mattym> Lll, What page are you on?
#289 [09:05] <Lll> Sorry because i'm very dumb . But i really need help.
#290 [09:05] * Red2 [webchat@118.211.95.182] has joined #minecrafthelp
#291 [09:05] <Lll> mc.net
#292 [09:05] <Ratkid> Hey guys
#293 [09:05] <Red2> Hello?
#294 [09:06] <Red2> I could really use some help
#295 [09:06] <Ratkid> This is my first time in this chat dunno how it works? do I just ask for help?
#296 [09:06] <Greymagic27> Ratkid, Yep. Just state your problem :)
#297 [09:06] * Gabrieuskal [webchat@206.red-83-49-132.dynamicip.rima-tde.net] has joined #minecrafthelp
#298 [09:06] <Greymagic27> Red2, What's the issue?
#299 [09:07] <Red2> I know this isnt an issue that the community cant help with - but I have no other options because its not like I can call or receive any human contact from Mojang.
#300 [09:07] <Gabrieuskal> PHi. I try to connect with a friend to your map via LAN connection, but my account goes out of its game and gives an error. However, what if I can connect to my maps via LAN connection, what can I do?
#301 [09:07] <Greymagic27> Red2, If you're having an account issue you'll need to email mojang. Have you done that?
#302 [09:07] <mattym> Lll, After you have registered here https://my.minecraft.net/store/minecraft/#register when you get to the buy option, use the card like a credit/debit card. If it does not show the PaysafeCard option there, then its not an available option for your region.
#303 [09:08] <Red2> But for the past month, im unable to login to my minecraft account. Its migrated, ive emailed asking for help since the email its attached to im locked out of, and ive requested to redo everything through my security with multiple emails and no replies, is there really no other way for contact?
#304 [09:08] <Red2> I kind of think my account has been hacked but I have no way of saving it due to no replies from mojang
#305 [09:08] <Lll> Thanks i will try.
#306 [09:08] <Greymagic27> Red2, Sadly there isn't. If they replied to your first email then other responses should be quicker
#307 [09:09] <Red2> Its been a month and no reply
#308 [09:09] <Ratkid> Oke so its kinda weird: I want to play Minecraft again after having purchased the game a few years ago. I lost all my info, but know the email address because that inbox has 1 message from Mojang saying "we've migrated ur Minecraft account to a Mojang account". However, when I try to recover my password on the Mojang site with that email address, t
#309 [09:09] <Ratkid> he recovery email never arrives. I've already checked the whole Q&A about now getting Mojang mail, and none of it applies to my situation. I know probably only Mojang can help me with this, but I was hoping someone recognises the problem and is able to help me. Thanks in advance! sorry for the long read
#310 [09:09] <mattym> Red2, What was the exact date you first sent the support request?
#311 [09:09] <Red2> Ill go grab it
#312 [09:09] <Greymagic27> ??> Ratkid account/send-email
#313 [09:09] <Absol> Ratkid: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#314 [09:09] <Absol> Ratkid: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#315 [09:10] <Red2> 12th March
#316 [09:10] * LittleIntuition [webchat@61.9.103.37] has joined #minecrafthelp
#317 [09:10] <mattym> Red2, Did you include an email you can actually access in the Contact Email part of the form?
#318 [09:11] <Red2> Yeah I got a reply saying "we've received your ticket" or whatever
#319 [09:11] <Ratkid> Absol Thank you for the help, I've done that. Im waiting on a reply now, I was hoping someone could help me in the meantime, that'd be really lucky
#320 [09:11] <Ratkid> But if I just have to wait, ill wait
#321 [09:11] <Red2> Ive sent 3 emails afterwards but im nervous that if it is hacked, I wont be able to recover it by the time I receive a reply
#322 [09:12] * LittleIntuition [webchat@61.9.103.37] has quit. (Client Quit)
#323 [09:12] <Lll> +mattym but i'm registered and where can i see option debit card? I see only reedem code option.
#324 [09:12] <mattym> Lll, It should be on the buy page at minecraft.net
#325 [09:12] <Greymagic27> Ratkid, We can't provide account support here. All we can do is refer you to mojang. You can view this for the response times: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#326 [09:12] * Guest28917 [~payonel@2607:5300:60:9e85::bad:c0de] has quit. (Ping timeout: 190 seconds)
#327 [09:13] <mattym> Red2, Did you check any spam/junk folders in your email for replies?
#328 [09:13] <Red2> Multiple times
#329 [09:14] <mattym> Red2, Best bet is to wait on a reply from one of the other requests you sent.
#330 [09:14] <Red2> if it is hacked, can I recover it even after so long?
#331 [09:14] <mattym> Red2, As long as you provide Mojang with the info they need, yes.
#332 [09:15] <Red2> thank you thats really reassuring
#333 [09:15] <Lll> mattym i was came only to purchase via mastercard,visa or american express . Still when i write psc code doesn't work.
#334 [09:16] <Ratkid> mattym Yea I checked the spam and such
#335 [09:16] <mattym> Lll, On that page, do you see something like "Other Payment Options" or something similar?
#336 [09:16] * payonel [~payonel@2607:5300:60:9e85::bad:c0de] has joined #minecrafthelp
#337 [09:17] * payonel is now known as Guest13280
#338 [09:17] <Lll> Hm... Can you tell me what did you click from starter forum . I click buy minecraft for 23,95 and then what?
#339 [09:18] <mattym> Lll, I cannot walk you through that, because I cannot see those pages as I already have the game on my account.
#340 [09:19] <mattym> Lll, Look for the text that says More Payment Options.
#341 [09:19] <Lll> Okej.
#342 [09:19] * Ratkid [webchat@ip4da0d393.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#343 [09:20] <mattym> Lll, If you do not see the Paysafecard option there, or anywhere under the "Payment methods" then its not an option for you.
#344 [09:21] * LEGO2002 [webchat@93-39-138-36.ip76.fastwebnet.it] has joined #minecrafthelp
#345 [09:24] <LEGO2002> every time I start a world in every snapshot or version of the 1.14 minecraft crash
#346 [09:24] <mattym> ??> LEGO2002 launcher/log
#347 [09:24] <Absol> LEGO2002: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#348 [09:30] <Gabrieuskal> abduscan
#349 [09:30] * Gabrieuskal [webchat@206.red-83-49-132.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#350 [09:35] <LEGO2002> https://paste.ubuntu.com/p/3ZQb8WZs9T/
#351 [09:36] <mattym> LEGO2002, Your game seems to either be missing or have some corrupted data.
#352 [09:36] <mattym> ??> LEGO2002 win/reinst
#353 [09:36] <Absol> LEGO2002: You may need to reinstall the locally installed files that Minecraft puts into place.
#354 [09:36] <Absol> LEGO2002: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#355 [10:10] * Scar [webchat@cpe-71-79-153-5.neo.res.rr.com] has joined #minecrafthelp
#356 [10:11] <Scar> I tried to download the files for the 1.14 update but it crashes on me
#357 [10:11] <Scar> it was unable to save the download
#358 [10:11] <mattym> ??> Scar error/download
#359 [10:11] <Absol> Scar: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#360 [10:14] <LEGO2002> nothing keeps on crashing
#361 [10:15] <mattym> LEGO2002, Does it work if you try to load 1.13.2?
#362 [10:15] * Portimap [webchat@pc-111-175-161-190.cm.vtr.net] has joined #minecrafthelp
#363 [10:16] * Scar [webchat@cpe-71-79-153-5.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#364 [10:16] * Artemis_ [webchat@198.209.162.121] has joined #minecrafthelp
#365 [10:17] * Portimap [webchat@pc-111-175-161-190.cm.vtr.net] has quit. (Client Quit)
#366 [10:17] <Artemis_> hi there. Im needing help with my account
#367 [10:17] <Artemis_> im trying to log on and its not working
#368 [10:17] <Greymagic27> Artemis_, Hey. When you try to login does it give you any error?
#369 [10:18] <Artemis_> im already logged in unfortunately it keeps saying it cant download the new update?
#370 [10:18] <Artemis_> but it worked yeasterdat
#371 [10:18] <Greymagic27> Artemis_, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#372 [10:18] <Greymagic27> ??> Artemis_ tools/hjt
#373 [10:18] <Absol> Artemis_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#374 [10:18] <Absol> Artemis_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#375 [10:20] <Artemis_> i only have a system scan opption
#376 [10:20] <Artemis_> Option
#377 [10:20] <Artemis_> no "and save log file"
#378 [10:20] <Greymagic27> Artemis_, Is there a button saying 'go back to menu'?
#379 [10:20] <Artemis_> no
#380 [10:21] <Greymagic27> Artemis_, Restart the program, see if you get a 'do a system scan and save a log file' button
#381 [10:21] <LEGO2002> it works using both the V-sync and the disabled VBO
#382 [10:22] <mattym> LEGO2002, On 1.13.2?
#383 [10:22] <Artemis_> ok it worked this time
#384 [10:22] <LEGO2002> yes
#385 [10:22] <mattym> LEGO2002, If you need to have VBO off on 1.13.2 for it to work, 1.14 will not work on your PC.
#386 [10:22] <LEGO2002> but 1.14 no
#387 [10:22] <Artemis_> what do i do after that button again?
#388 [10:23] <LEGO2002> and impossible to fix?
#389 [10:24] <mattym> LEGO2002, Is it a Decktop or Laptop computer?
#390 [10:24] <Greymagic27> Artemis_, If you've pressed 'do a system scan and save a log file' then after a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#391 [10:24] <LEGO2002> laptop
#392 [10:24] <mattym> ??> LEGO2002 win/dxdiag
#393 [10:24] <Absol> LEGO2002: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#394 [10:25] <Artemis_> https://paste.ubuntu.com/p/82HdxZ6hp5/
#395 [10:25] <Artemis_> here
#396 [10:26] <Greymagic27> Artemis_, Can you disable or shut down webroot?
#397 [10:26] <Artemis_> how do i do that?
#398 [10:27] <Greymagic27> Artemis_, Just close down the program, make sure it doesn't go into your task tray. If it does right click and click 'exit'
#399 [10:27] * plurp [webchat@m5-241-100-50.cust.tele2.se] has joined #minecrafthelp
#400 [10:27] <LEGO2002> https://paste.ubuntu.com/p/gHrQHxnjjV/
#401 [10:27] <mattym> LEGO2002, Can you get the full report please.
#402 [10:28] * plurp [webchat@m5-241-100-50.cust.tele2.se] has quit. (Client Quit)
#403 [10:28] <LEGO2002> ok i retry
#404 [10:28] <Artemis_> I can't find it. Ill Keep looking
#405 [10:29] <LEGO2002> https://paste.ubuntu.com/p/YJVKSHxPXR/
#406 [10:29] <Artemis_> ok i can seem to find the button to shut it down
#407 [10:30] <mattym> LEGO2002, Download and Install the file from this page https://www.geforce.com/drivers/results/145873
#408 [10:30] <mattym> LEGO2002, Restart the PC after you have installed that and check 1.14 again. If it does not work, return here for more instructions.
#409 [10:30] * MasterJedi2014 [webchat@207.62.231.202] has joined #minecrafthelp
#410 [10:30] <LEGO2002> ok
#411 [10:32] * plurp [webchat@m5-241-100-50.cust.tele2.se] has joined #minecrafthelp
#412 [10:33] * MP [webchat@150.250.5.22] has joined #minecrafthelp
#413 [10:33] <Artemis_> so what now
#414 [10:33] <Artemis_> I cant figure out how to close out Webroot
#415 [10:34] <Galaxy_2Alex> Artemis_, You probably need to uninstall it.
#416 [10:34] * LEGO2002 [webchat@93-39-138-36.ip76.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#417 [10:34] <Artemis_> how do i do thst
#418 [10:34] <Galaxy_2Alex> Artemis_, It's a program, just uninstall it.
#419 [10:34] <plurp> I'm back, with the same problem as yesterday. Try to load any world in minecraft 1.14, instant crash. I've updated my mac to the highest, macos mojave version 10.14.4.
#420 [10:35] <Galaxy_2Alex> ??> plurp launcher/log
#421 [10:35] <Artemis_> Ok im not great with computers so Im not sure how to Uninstall
#422 [10:35] <Absol> plurp: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#423 [10:35] <Galaxy_2Alex> plurp, Please copy the log after your game crashes.
#424 [10:35] <plurp> should i paste it here or?
#425 [10:36] <Galaxy_2Alex> plurp, The link to the paste.
#426 [10:36] <MP> Hi! I haven't played Minecraft in 7 years and decided to boot it up again. (The computer I used to play it on is back home, i'm away) However i forgot my password. I tried reseting it and it asked for my email. I used the email I purchased the game with 7 years ago and I never got the email for the password reset. I purchased the game in 2012 and f
#427 [10:36] <MP> ound my transaction ID. Nothing seems to be working.
#428 [10:36] <Galaxy_2Alex> MP, Have you already submitted an account support request to Mojang?
#429 [10:36] <MP> Yes
#430 [10:36] <Galaxy_2Alex> MP, Wait for them to answer.
#431 [10:37] <MP> Ok thank you, anything I can do in the mean time?
#432 [10:37] <Galaxy_2Alex> Artemis_, https://support.microsoft.com/en-gb/help/4028054/windows-10-repair-or-remove-programs
#433 [10:37] <Galaxy_2Alex> MP, The only thing you can do is wait for them to answer.
#434 [10:37] <MP> Thank you!
#435 [10:37] <plurp> what was the site called where i paste the log?
#436 [10:37] <Galaxy_2Alex> ??> plurp paste
#437 [10:37] <Absol> plurp: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#438 [10:38] <MasterJedi2014> I am trying to download the Java Edition 1.14 update, but when I tell the launcher to download and play, it almost immediately encounters a "Request error -101: ERR_CONNECTION_RESET" error when trying to download javabridge-1.0.22.jar. I don't have any of the incompatible programs listed here installed: https://minecraftirc.net/support-articles/kno
#439 [10:38] <MasterJedi2014> wn-incompatible-software/. I have looked around online, but haven't found anything helpful for end users as of yet.
#440 [10:38] <plurp> https://paste.ubuntu.com/p/3kcBtNYDGm/
#441 [10:38] * Artemis_ [webchat@198.209.162.121] has quit. (Quit: webchat.esper.net)
#442 [10:38] <Galaxy_2Alex> MasterJedi2014, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#443 [10:38] <Galaxy_2Alex> ??> MasterJedi2014 tools/hjt
#444 [10:38] <Absol> MasterJedi2014: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#445 [10:38] <Absol> MasterJedi2014: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#446 [10:39] * plurp [webchat@m5-241-100-50.cust.tele2.se] has quit. (Quit: webchat.esper.net)
#447 [10:39] * Artemis_ [webchat@198.209.162.121] has joined #minecrafthelp
#448 [10:39] <Artemis_> hi there
#449 [10:39] <Artemis_> i was getting help in a chat earlier and my computer crashed
#450 [10:39] <Artemis_> i still need help
#451 [10:39] * MasterJedi2014 [webchat@207.62.231.202] has quit. (Quit: webchat.esper.net)
#452 [10:39] <Galaxy_2Alex> Artemis_, Uninstall Webroot.
#453 [10:40] <Artemis_> i just did
#454 [10:40] * LEGO2002 [webchat@93-39-138-36.ip76.fastwebnet.it] has joined #minecrafthelp
#455 [10:40] <Artemis_> I think thats what crashed it
#456 [10:40] <Galaxy_2Alex> Artemis_, Does the game work now?
#457 [10:41] * MasterJedi2014 [webchat@207.62.231.202] has joined #minecrafthelp
#458 [10:41] <LEGO2002> I had this error
#459 [10:41] <LEGO2002> unable to continue NVIDIA installation.the NVIDIA graphics driver in use is not compatible with this version of windows. The graphic driver in use has not detected hard plots that are compatible
#460 [10:42] * plurp [webchat@m5-241-100-50.cust.tele2.se] has joined #minecrafthelp
#461 [10:42] * Guest13280 [~payonel@2607:5300:60:9e85::bad:c0de] has quit. (Ping timeout: 183 seconds)
#462 [10:42] <Galaxy_2Alex> plurp, Known issue: https://bugs.mojang.com/browse/MC-14922
#463 [10:42] <mattym> LEGO2002, Ok, try the following instead.
#464 [10:42] <mattym> ??> LEGO2002 gpu/nvidia/optimus
#465 [10:42] <Absol> LEGO2002: Sometimes Minecraft uses the integrated rather than the dedicated graphics card. To fix this, follow the instructions given here: https://minecraftirc.net/support-articles/nvidia-optimus/
#466 [10:42] <Artemis_> Its still having problems
#467 [10:43] <plurp> galaxy, even if i create a new world, the game crashes. i dont think that fits
#468 [10:43] * MasterJedi2014 [webchat@207.62.231.202] has quit. (Client Quit)
#469 [10:43] <Galaxy_2Alex> plurp, My bad, sorry.
#470 [10:43] <Galaxy_2Alex> plurp, https://bugs.mojang.com/browse/MC-149225
#471 [10:43] <Galaxy_2Alex> plurp, Missed a 5
#472 [10:44] * MasterJedi2014 [webchat@207.62.231.202] has joined #minecrafthelp
#473 [10:44] <MasterJedi2014> https://paste.ubuntu.com/p/f32P79Qywb/
#474 [10:45] <plurp> right, that sounds similar. any idea when it could be fixed? what should i do now?
#475 [10:45] * Zen [webchat@d-79-117-218-60.craiova.rdsnet.ro] has joined #minecrafthelp
#476 [10:45] <Zen> Hello!
#477 [10:45] <mattym> plurp, Out of curiosity, do you know the full model number for your Mac? I think you can find it in the About this Mac section if you click on the Apple logo.
#478 [10:46] <Greymagic27> Zen, Hey. How can we help?
#479 [10:46] <Zen> I have a problem! Whenever i try to login on minecraft.net, after i put in my info, I cilcked the login button and nothing happened.
#480 [10:47] <Greymagic27> ??> Zen tools/hjt
#481 [10:47] <Absol> Zen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#482 [10:47] <Absol> Zen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#483 [10:47] <plurp> are you looking for the serial number? or the processor?
#484 [10:47] <Artemis_> Galaxy_2Alex It still wont work. Im still confused
#485 [10:48] <mattym> plurp, The model number, should be the Modelname with two numbers after.
#486 [10:48] <Greymagic27> Artemis_, Let's get another hijackthis log
#487 [10:48] <Greymagic27> ??> Artemis_ tools/hjt
#488 [10:48] <Absol> Artemis_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#489 [10:48] <Absol> Artemis_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#490 [10:48] <mattym> plurp, Like MacBook or MacBookAir followed by a number, comma then another number
#491 [10:48] <Zen> https://paste.ubuntu.com/p/Zy6HmGzjx4/
#492 [10:48] <Greymagic27> ??> Zen info/mcleaks
#493 [10:48] <Absol> Zen: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#494 [10:49] <Absol> Zen: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#495 [10:49] <Greymagic27> ??> Zen win/hosts/edit
#496 [10:49] <Absol> Zen: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#497 [10:49] <Absol> Zen: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#498 [10:49] <Zen> I've tried this before but I don't know what to change in hosts
#499 [10:49] <Zen> I removed the tool after trying the game out too.
#500 [10:49] <Greymagic27> Zen, Remove anything containing the word 'mojang'
#501 [10:49] <Zen> I don't have it at all on y pc
#502 [10:49] <Zen> Alright
#503 [10:49] <Zen> I had to remove that?
#504 [10:50] <Galaxy_2Alex> Zen, Yes, then save the file.
#505 [10:50] * Gabrieuskal [webchat@206.red-83-49-132.dynamicip.rima-tde.net] has joined #minecrafthelp
#506 [10:50] <Zen> Alright.
#507 [10:50] <Galaxy_2Alex> Zen, Since McLeaks is known to steal accounts, make sure you also change all your passwords.
#508 [10:50] <plurp> i have a macbook pro 13 inch mid 2012, i dont know if thats what you're looking for, i don't see anything else that fits your description
#509 [10:50] <Artemis_> https://paste.ubuntu.com/p/xCdmsBv2cG/
#510 [10:50] <Gabrieuskal> hello i need help
#511 [10:50] <Zen> I've done that.
#512 [10:50] <mattym> plurp, That should be enough to go on.
#513 [10:51] <Galaxy_2Alex> Gabrieuskal, How can we help?
#514 [10:51] <Zen> It worked! Thank you so much!
#515 [10:51] <Greymagic27> Zen, Now try to login
#516 [10:51] <Greymagic27> Zen, Make sure to change your password
#517 [10:51] <Artemis_> It keeps saying "failed to download file .relms-1.14.13.jar"
#518 [10:51] <Zen> Ok thank you!
#519 [10:51] <Galaxy_2Alex> ??> Artemis_ av/adwcleaner
#520 [10:51] <Absol> Artemis_: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#521 [10:51] <Absol> Artemis_: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#522 [10:51] * Zen [webchat@d-79-117-218-60.craiova.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#523 [10:51] <Gabrieuskal> Well my problem is that when I try to connect with a friend to your map via LAN connection, but my account goes out of its game and gives error. However, what if I can connect to my maps via LAN connection, what can I do?
#524 [10:52] <mattym> plurp, If I had to guess, Apple has not provided updated drivers for that model. Can you see if 1.13.2 works?
#525 [10:52] <Artemis_> Galaxy_2Alex im not sure what you mean
#526 [10:52] <Galaxy_2Alex> Gabrieuskal, What error?
#527 [10:52] <Galaxy_2Alex> Artemis_, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#528 [10:52] <Artemis_> pl
#529 [10:52] <plurp> 1.13.2 has worked before, just fine. hell if im going to stay outdated though
#530 [10:52] <Artemis_> *Ok
#531 [10:53] <Gabrieuskal> this error minecraft java.net.connectexception connection timed out no further information fix
#532 [10:53] <mattym> plurp, Can you see if it still currently works?
#533 [10:53] <Galaxy_2Alex> ??> plurp launcher/change-version
#534 [10:53] <Absol> plurp: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#535 [10:54] <Artemis_> there is no Clean and Repair option
#536 [10:54] <Galaxy_2Alex> Artemis_, On Adwcleaner?
#537 [10:54] <Galaxy_2Alex> Artemis_, After doing a full scan?
#538 [10:54] <Artemis_> yes
#539 [10:54] <Artemis_> yes
#540 [10:54] <mattym> Artemis_, Do you see a Perform Standard Repair, or something similar?
#541 [10:54] <Galaxy_2Alex> Gabrieuskal, That error means the client cannot reach the server.
#542 [10:54] <Artemis_> Run basic repair
#543 [10:55] <mattym> Artemis_, Choose that.
#544 [10:55] <plurp> 1.13.2 working as intended. created a new world with no crashing
#545 [10:55] <Artemis_> they are asking to clean and restart should i do that?
#546 [10:55] <mattym> Artemis_, Yes
#547 [10:56] <mattym> plurp, One moment.
#548 [10:56] <Gabrieuskal> And what is the cause? Since before if I could connect to my friend's map. But now I connect, enter and exit. I try to enter again and I get that error.
#549 [10:56] * Artemis_ [webchat@198.209.162.121] has quit. (Quit: webchat.esper.net)
#550 [10:56] <Galaxy_2Alex> Gabrieuskal, Maybe he stopped the server?
#551 [10:57] <Gabrieuskal> Not the case, he is still in the game and has the LAN connection open.
#552 [10:57] * Artemis_ [webchat@198.209.162.121] has joined #minecrafthelp
#553 [10:57] <Galaxy_2Alex> Gabrieuskal, Are you on the same network?
#554 [10:58] <Artemis_> OK Im back
#555 [10:58] <Galaxy_2Alex> Artemis_, Does the game work now?
#556 [10:58] <Gabrieuskal> We use HAMACHI since we live in the same city but in a different area. But we are both in the same hamchi network. And he can connect to my map without problems but I can not connect to his.
#557 [10:58] <mattym> plurp, Lets test if forcing a different Java version works. First you will need to install the latest Java. Download and Install the Mac version listed here https://www.java.com/en/download/manual.jsp
#558 [10:59] <Artemis_> its still saying the same error
#559 [10:59] * Unholy [webchat@c-71-227-125-239.hsd1.mi.comcast.net] has joined #minecrafthelp
#560 [11:00] <mattym> plurp, Once thats installed let me know.
#561 [11:00] <Unholy> Hello im having an issue that comes up when i try to boot up the game, it does not open when i hit play
#562 [11:00] <Artemis_> 'Failed to download file. realms-1.14.13.jar"
#563 [11:00] <Galaxy_2Alex> Artemis_, We need the full complete error message please.
#564 [11:00] <Galaxy_2Alex> ??> Artemis_ paste
#565 [11:00] <Absol> Artemis_: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#566 [11:00] <Galaxy_2Alex> Artemis_, Make sure you click "show more details"
#567 [11:00] <Galaxy_2Alex> Unholy, Does it open but not respond?
#568 [11:01] <LEGO2002> does not change continues to crash
#569 [11:01] <Unholy> Error says the file or directory is unavailable, and no the launcher opens but when i hit play it doesnt open the game
#570 [11:02] <LEGO2002> it does not even detect the GPU
#571 [11:02] <Artemis_> https://paste.ubuntu.com/p/CkKNsTKVs2/
#572 [11:03] <mattym> LEGO2002, You may need to contact Asus support then. Ask them how you would be able to install the latest drivers directly from Nvidia.
#573 [11:03] * plurp [webchat@m5-241-100-50.cust.tele2.se] has quit. (Quit: webchat.esper.net)
#574 [11:03] <Galaxy_2Alex> Unholy, Could you send us a screenshot of the error?
#575 [11:03] <LEGO2002> ok thanks a lot of help
#576 [11:03] <Galaxy_2Alex> Artemis_, If you open this link on the browser, does it donwload something?: be able to install the latest drivers directly from Nvidia.
#577 [11:03] <Galaxy_2Alex> * plurp
#578 [11:03] <Unholy> i have the error message one sec
#579 [11:04] <Galaxy_2Alex> my bad
#580 [11:04] <Galaxy_2Alex> Artemis_, This link: C:\Users\annam\AppData\Roaming\.minecraft\libraries\com\mojang\realms\1.14.13\realms-1.14.13.jar
#581 [11:04] * plurp [webchat@m5-241-100-50.cust.tele2.se] has joined #minecrafthelp
#582 [11:04] <Unholy> Error says the file or directory is unavailable, and no the launcher opens but when i hit play it doesnt open the game
#583 [11:04] <Artemis_> i havent seen that link before
#584 [11:04] <plurp> alright, java has been updated, should i try 1.14 again?
#585 [11:04] <Galaxy_2Alex> I'm being an idiot, sorry
#586 [11:04] <Galaxy_2Alex> Artemis_, This link : C:\Users\annam\AppData\Roaming\.minecraft\libraries\com\mojang\realms\1.14.13\realms-1.14.13.jar
#587 [11:04] <mattym> plurp, No, a few more steps
#588 [11:04] <plurp> ok
#589 [11:04] <Galaxy_2Alex> urgh
#590 [11:04] <Galaxy_2Alex> Artemis_, https://libraries.minecraft.net/com/mojang/realms/1.14.13/realms-1.14.13.jar
#591 [11:04] <Galaxy_2Alex> Artemis_, Sorry about that
#592 [11:05] <Artemis_> its okay
#593 [11:05] * laktuah1 [webchat@86-45-88-161-dynamic.agg2.ddm.bbh-prp.eircom.net] has joined #minecrafthelp
#594 [11:05] <mattym> plurp, Open the Minecraft launcher, go to the Launch Options section. Once there enable the Advanced Settings slider.
#595 [11:05] <Unholy> https://pastebin.com/TsyM1zWS
#596 [11:05] <mattym> plurp, Then click on the Latest Release profile which should be the 1.14 profile.
#597 [11:06] <Artemis_> It says the site cant be reached
#598 [11:06] <Galaxy_2Alex> ??> Unholy win/reinst
#599 [11:06] <plurp> ok
#600 [11:06] <Absol> Unholy: You may need to reinstall the locally installed files that Minecraft puts into place.
#601 [11:06] <Absol> Unholy: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#602 [11:06] <Galaxy_2Alex> Artemis_, Restart your router, and make sure that no parental protections are enabled for your Internet Connection.
#603 [11:06] <Unholy> okay ill do my best
#604 [11:06] <mattym> plurp, On that profile, turn on the Java Executable setting, and copy the text next to it to the chat.
#605 [11:06] <Artemis_> Im at my college
#606 [11:06] <mattym> plurp, As it should start with a / you will need to quote it
#607 [11:07] <Artemis_> I cant restart the router
#608 [11:07] <laktuah1> every time I open up minecraft it loads onto the white screen with the mojang logo and just stays there till i click on it and it crashes help?
#609 [11:07] <Galaxy_2Alex> Artemis_, Well, there you go then - your college is blocking the connection.
#610 [11:08] <Galaxy_2Alex> ??> laktuah1 av/adwcleaner
#611 [11:08] <Absol> laktuah1: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#612 [11:08] <Absol> laktuah1: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#613 [11:08] <Artemis_> ahhh ok
#614 [11:08] <Artemis_> weird because i was able to play before
#615 [11:08] * Matt8 [webchat@99.64.85.121] has joined #minecrafthelp
#616 [11:08] <laktuah1> ill try that tnx
#617 [11:08] <mattym> Artemis_, Speak with the schools IT department, they may need to adjust settings.
#618 [11:08] <Galaxy_2Alex> Artemis_, It's trying to download a new required file. It probably works if there are no files to download.
#619 [11:08] <plurp> well i tried launching with the java executable, but the game just crashed on startup. didnt make it to mojang logo
#620 [11:09] * Matt8 [webchat@99.64.85.121] has quit. (Client Quit)
#621 [11:09] * LEGO2002 [webchat@93-39-138-36.ip76.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#622 [11:09] <mattym> plurp, I didnt tell you to launch it yet.
#623 [11:09] <mattym> plurp, I will repeat
#624 [11:09] <plurp> oh right sorry
#625 [11:09] <mattym> plurp, Then click on the Latest Release profile which should be the 1.14 profile.
#626 [11:09] <mattym> plurp, On that profile, turn on the Java Executable setting, and copy the text next to it to the chat.
#627 [11:09] <mattym> plurp, As it should start with a / you will need to quote it
#628 [11:09] <Artemis_> alrighty i'll try it another time thank you
#629 [11:09] * Artemis_ [webchat@198.209.162.121] has quit. (Quit: webchat.esper.net)
#630 [11:10] * Unholy [webchat@c-71-227-125-239.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#631 [11:11] <plurp> alright, sorry about that: "/Users/jakobsynott/Library/Application Support/minecraft/runtime/jre-x64/jre.bundle/Contents/Home/bin/java"
#632 [11:12] <mattym> plurp, Ok replace all that text with the following: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java
#633 [11:12] <mattym> plurp, Then save the profile, and try to run that profile
#634 [11:14] <plurp> instant crash im afraid
#635 [11:14] <plurp> as in when i try to load a world
#636 [11:14] <Galaxy_2Alex> plurp, Is that 1.14 or 1.13.2?
#637 [11:15] <mattym> plurp, Alright, was worth a shot. For now you will just need to keep an eye on https://bugs.mojang.com/browse/MC-149225 to see if they find a workaround or other fix.
#638 [11:16] <mattym> plurp, Also, I don't see anyone in that log having tried yet, so lets see if the following does anything.
#639 [11:16] <mattym> ??> plurp mac/reinst/manual
#640 [11:16] <Absol> plurp: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#641 [11:16] <Absol> plurp: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#642 [11:18] * Spitz [webchat@cpc121048-nmal24-2-0-cust96.19-2.cable.virginm.net] has joined #minecrafthelp
#643 [11:18] <Spitz> Can someone help me my minecraft keeps crashing
#644 [11:18] <Greymagic27> ??> Spitz launcher/log
#645 [11:19] <Absol> Spitz: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#646 [11:19] <Spitz> Latest release 1.14
#647 [11:20] <Greymagic27> Spitz, Yep. Follow the steps Absol sent
#648 [11:20] * cjkeller [webchat@170.178.236.107] has joined #minecrafthelp
#649 [11:22] <cjkeller> in realms I had made a village before the update. After the update all of my villagers minus 2 (total of about 60) don't have jobs. I tried placing the new work blocks around the village but after 1 hr of playing none of them have professions yet except 1. Am I doing something wrong?
#650 [11:22] * Spitz [webchat@cpc121048-nmal24-2-0-cust96.19-2.cable.virginm.net] has quit. (Client Quit)
#651 [11:22] <Greymagic27> cjkeller, Villages made before the update will still be the old ones. You'll need to generate a new chunk with a village in it
#652 [11:23] * CmdrGod [webchat@S0106f8a097f25f9a.vc.shawcable.net] has joined #minecrafthelp
#653 [11:23] <CmdrGod> Hello?
#654 [11:23] <cjkeller> This was a village I made out of curing zombies and then let them mate
#655 [11:23] <Greymagic27> CmdrGod, Hey. How can we help?
#656 [11:24] <CmdrGod> So, I've been playing Minecraft on this computer I've got.
#657 [11:24] <CmdrGod> Yesterday it was working
#658 [11:24] <CmdrGod> Today, it suddenly ran into aJava (tm) platform se binary has stopped working error
#659 [11:24] <CmdrGod> I've been looking everywhere and I can't seem to do anything about it
#660 [11:24] <Galaxy_2Alex> ??> CmdrGod av/adwcleaner
#661 [11:24] <Absol> CmdrGod: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#662 [11:24] <Absol> CmdrGod: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#663 [11:25] * CmdrGod [webchat@S0106f8a097f25f9a.vc.shawcable.net] has quit. (Client Quit)
#664 [11:25] * Gabrieuskal [webchat@206.red-83-49-132.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#665 [11:27] * CmdrGod [webchat@S0106f8a097f25f9a.vc.shawcable.net] has joined #minecrafthelp
#666 [11:27] <CmdrGod> So it removed a bunch of threats
#667 [11:27] <Galaxy_2Alex> CmdrGod, Does the game work now?
#668 [11:28] <CmdrGod> To the two of you that helped, I fucking love you bros
#669 [11:28] <Absol> CmdrGod: Please keep it civil
#670 [11:28] <CmdrGod> Yeah, works like a charm. Thank you!
#671 [11:28] * CmdrGod [webchat@S0106f8a097f25f9a.vc.shawcable.net] has quit. (Client Quit)
#672 [11:28] <mattym> That was... quick.
#673 [11:29] <Galaxy_2Alex> yup
#674 [11:32] <cjkeller> For a villager to choose a profession do you know what they need besides the new tools? Bed? Workspace different than home space? Not fenced in a 40x40 area?
#675 [11:32] <Galaxy_2Alex> cjkeller, https://minecraft.gamepedia.com/Villager#Workplace_blocks
#676 [11:33] * MasterJedi2014 [webchat@207.62.231.202] has quit. (Quit: webchat.esper.net)
#677 [11:33] * Spitz [webchat@cpc121048-nmal24-2-0-cust96.19-2.cable.virginm.net] has joined #minecrafthelp
#678 [11:33] <Spitz> https://paste.ubuntu.com/p/DP4WVvmNh6/
#679 [11:33] <plurp> nothing new guys, still crashes on loading worlds.
#680 [11:34] <mattym> plurp, Alright, keep on eye on that bug report then.
#681 [11:35] <plurp> alright, thanks for all the help guys! we mightn't have gotten far, but i appreciate all the help
#682 [11:35] <Spitz> my game crashes every time i load a world my settings are as low as they can go what do i do its 1.14 i had a similar issue before
#683 [11:36] <Galaxy_2Alex> Spitz, Does it work when you downgrade to 1.13.2?
#684 [11:37] * plurp [webchat@m5-241-100-50.cust.tele2.se] has quit. (Quit: webchat.esper.net)
#685 [11:41] <Spitz> no it just says 'java binary se platform has crashed' after i load in a world
#686 [11:41] <Spitz> here is the log
#687 [11:41] <Spitz> https://paste.ubuntu.com/p/76ZxvtpkVV/
#688 [11:41] <Galaxy_2Alex> ??> Spitz av/adwcleaner
#689 [11:41] <Absol> Spitz: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#690 [11:41] <Absol> Spitz: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#691 [11:46] * Laurent [webchat@ip-176-198-9-123.hsi05.unitymediagroup.de] has joined #minecrafthelp
#692 [11:46] <Laurent> Hey,
#693 [11:47] <Galaxy_2Alex> Laurent, Hello
#694 [11:48] * Harry0 [webchat@ip98-187-34-41.ks.ks.cox.net] has joined #minecrafthelp
#695 [11:48] <Harry0> Hello
#696 [11:48] <Laurent> So, I forgot the eMail address connected to my Minecraft account and my question is if there is any way to acknowledge which eMail adress I've been using.
#697 [11:48] <Galaxy_2Alex> Harry0, Hello
#698 [11:48] <Galaxy_2Alex> Laurent, Have you already submitted an account support request to Mojang?
#699 [11:48] <Laurent> I did
#700 [11:49] <Laurent> They basically sent me here
#701 [11:49] <Galaxy_2Alex> Laurent, They did not. The email specifically says that this chat room is not for account issues.
#702 [11:49] <Galaxy_2Alex> Laurent, Please wait for them to answer.
#703 [11:49] <Laurent> Oh, I'm sorry
#704 [11:49] <Harry0> I'm playing minecraft on pc and my friend is xbox one. neither of us have any problems joining anyones game until he tries to join mine. not sure what to do.
#705 [11:49] <Laurent> Must have misread
#706 [11:50] <Laurent> Not gonna waste your time any further
#707 [11:50] * Laurent [webchat@ip-176-198-9-123.hsi05.unitymediagroup.de] has quit. (Client Quit)
#708 [11:50] <Galaxy_2Alex> Harry0, Check your account settings, both accounts' privacy settings need to be set to allow it.
#709 [11:50] <Galaxy_2Alex> Harry0, If that doesn't help, contact Xbox Account support?
#710 [11:51] * Zephan [webchat@dynamic-208-93-15-236.lgrgmelg.ccmaine.net] has joined #minecrafthelp
#711 [11:51] <Harry0> ill check
#712 [11:51] * Zephan [webchat@dynamic-208-93-15-236.lgrgmelg.ccmaine.net] has quit. (Client Quit)
#713 [11:55] <Harry0> everything is set to allow already
#714 [11:56] <Harry0> i submitted a ticket already, was just hoping yall had an answer
#715 [11:57] * DarkVerex [webchat@76-221-65-157.lightspeed.bycymi.sbcglobal.net] has joined #minecrafthelp
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#718 [11:59] * Spitz [webchat@cpc121048-nmal24-2-0-cust96.19-2.cable.virginm.net] has joined #minecrafthelp
#719 [11:59] <Spitz> https://paste.ubuntu.com/p/76ZxvtpkVV/
#720 [12:00] <Spitz> what do i do after the scan is done?
#721 [12:00] <Galaxy_2Alex> Spitz, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#722 [12:00] <Galaxy_2Alex> ??> Spitz tools/hjt
#723 [12:00] <Absol> Spitz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#724 [12:00] <Absol> Spitz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#725 [12:00] <Galaxy_2Alex> Spitz, Oh, sorry
#726 [12:00] <Galaxy_2Alex> Spitz, Try running the game. If it still doesn't work, send us a HJT log.
#727 [12:00] * Me4502 [~Me4502@irc.spongepowered.org] has joined #minecrafthelp
#728 [12:01] * yoguiton87 [webchat@190.87.71.45] has joined #minecrafthelp
#729 [12:01] <cjkeller> Thanks guys this was very helpful sorry should have found it before jumping on chat. Thanks again
#730 [12:01] * cjkeller [webchat@170.178.236.107] has quit. (Quit: webchat.esper.net)
#731 [12:02] <yoguiton87> Hello
#732 [12:03] <yoguiton87> can you help me with Minecraft android
#733 [12:05] <Galaxy_2Alex> yuken_, How can we help?
#734 [12:05] <Spitz> the game loads the world in for abit and then crashes with a message saying 'java binary se platform has stopped working'
#735 [12:05] <yoguiton87> 26/5000
#736 [12:05] <yoguiton87> I have problems of purchase
#737 [12:06] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#738 [12:06] <Galaxy_2Alex> ??> Spitz tools/hjt
#739 [12:07] <Absol> Spitz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#740 [12:07] <Absol> Spitz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#741 [12:07] * e3 [webchat@cpc95738-bolt17-2-0-cust54.10-3.cable.virginm.net] has joined #minecrafthelp
#742 [12:07] <e3> umm
#743 [12:07] <Galaxy_2Alex> yoguiton87, What's the full error mesage?
#744 [12:08] <e3> hello there
#745 [12:08] <DarkVerex> hello i was just on minecraft and went to change my skin so I closed it out. But now it is saying it is unable to extract native files? any solutions?
#746 [12:08] <yoguiton87> It's not really an error message, but rather a problem that happened with my debit cards ...
#747 [12:08] <Galaxy_2Alex> e3, Hello
#748 [12:08] <e3> still can't access minecraft :(
#749 [12:08] <Galaxy_2Alex> yoguiton87, Contact the store support.
#750 [12:08] <Galaxy_2Alex> e3, What happens when you try?
#751 [12:08] <e3> i reset the password like 8 times
#752 [12:08] <Galaxy_2Alex> DarkVerex, What is the exact error message?
#753 [12:08] <e3> and it says it's incorrect
#754 [12:08] <Galaxy_2Alex> ??> e3 tools/hjt
#755 [12:08] <Absol> e3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#756 [12:08] <Absol> e3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#757 [12:09] <e3> umm
#758 [12:09] <e3> k
#759 [12:09] <Galaxy_2Alex> e3, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#760 [12:09] <e3> ok
#761 [12:09] <DarkVerex> Galaxy_2Alex it says "unable to extract native files."
#762 [12:09] <Galaxy_2Alex> DarkVerex, Could you make a screenshot of it please?
#763 [12:10] <DarkVerex> I did but i am unable to post it in here I believe
#764 [12:10] <e3> DarkVerex i've had that error before
#765 [12:11] <e3> when i uninstalled minecraft and reinstalled it worked fine
#766 [12:11] <Galaxy_2Alex> ??> DarkVerex imgur
#767 [12:11] <Absol> DarkVerex: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#768 [12:11] <DarkVerex> e3 okay I will try that thank you very much
#769 [12:11] * edwilton87 [webchat@37.120.146.188] has joined #minecrafthelp
#770 [12:11] * edwilton87 [webchat@37.120.146.188] has quit. (Network ban)
#771 [12:11] <DarkVerex> @absol I am going to try what e3 suggested first
#772 [12:13] <e3> is this the computer you created the account on
#773 [12:13] <e3> (if it doesn't work, then do what Galaxy_2Alex copied from absol)
#774 [12:15] <Spitz> https://paste.ubuntu.com/p/shxgjK7xdq/
#775 [12:16] <e3> umm
#776 [12:16] <e3> ok
#777 [12:16] <e3> i reset the password like a million times
#778 [12:16] <e3> i'll try one more time
#779 [12:17] <Galaxy_2Alex> Spitz, Uninstall Avira, McAfee and Spybot - all three are known to cause issues with Minecraft.
#780 [12:18] <Lurks> Spitz i see u have a VPN program, make sure it's off
#781 [12:18] <Spitz> would it work if i just excluded the java and minecraft (x86)
#782 [12:18] <e3> what do vpn's do to minecraft
#783 [12:18] <Galaxy_2Alex> Spitz, No, all three are bad Antivirus programs.
#784 [12:19] <e3> i have hola vpn
#785 [12:19] <e3> what does the vpn do to minecraft
#786 [12:19] <Spitz> what would you suggest as a replacement to those 3
#787 [12:19] <e3> Umm
#788 [12:19] <e3> malwarebytes
#789 [12:19] <Galaxy_2Alex> Spitz, Windows Defender, with occasional Malwarebytes Scans.
#790 [12:19] <Lurks> Spitz windows firewall/anti-virus is mostly enough nowadays
#791 [12:20] <e3> the thing is
#792 [12:20] <e3> my firewall would block LAN worlds
#793 [12:20] <e3> so i had it off for like 8 months
#794 [12:20] <e3> and forgot to ever re-enable it
#795 [12:20] * Keenain [webchat@112.100-132-109.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#796 [12:20] <Lurks> Spitz having adblock can help decrease chances too
#797 [12:21] <Keenain> Hi I seem to be having an issue with starting minecraft. It seems to be crashing whenever I start a new world? It might be because of the 1.14 update, I am not sure
#798 [12:21] <Galaxy_2Alex> Keenain, Does 1.13.2 work?
#799 [12:21] <Keenain> It does, yes
#800 [12:21] <Galaxy_2Alex> Keenain, Does it also work if you turn on VBOs in 1.13.2?
#801 [12:21] <Galaxy_2Alex> Keenain, It's in the video settings.
#802 [12:21] <e3> VBO's are my worst enemy
#803 [12:22] <e3> they make my minecraft crash
#804 [12:22] <Keenain> I did that last time
#805 [12:22] <e3> try going onto minecraft
#806 [12:22] <Keenain> And it did not help
#807 [12:22] <e3> then in the first menu clicking options
#808 [12:22] <Keenain> may I post the log?
#809 [12:22] <Galaxy_2Alex> Keenain, Turning on makes 1.13 crash as well?
#810 [12:22] <e3> yes
#811 [12:22] <Galaxy_2Alex> ??> Keenain paste
#812 [12:22] <Absol> Keenain: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#813 [12:22] <e3> ummm
#814 [12:23] <Keenain> https://paste.ubuntu.com/p/3ZwpGnXgNM/
#815 [12:23] <Galaxy_2Alex> Keenain, Turning on VBOs in 1.13.2 makes the game crash as well?
#816 [12:23] <Keenain> It was not an issue last time
#817 [12:24] <Galaxy_2Alex> ??> Keenain win/dxdiag
#818 [12:24] <Absol> Keenain: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#819 [12:24] <Keenain> Ok, thank you!
#820 [12:24] <DarkVerex> Another question? My computer is not allowing me to change which location I download the minecraft download to. Is there anyway to prioritize the download to a specific folder?
#821 [12:25] <Galaxy_2Alex> DarkVerex, You mean everything, including the .minecraft folder?
#822 [12:26] <DarkVerex> correct
#823 [12:26] <Galaxy_2Alex> DarkVerex, You can set certain profiles to launch from a different folder.
#824 [12:27] <DarkVerex> okay
#825 [12:27] <e3> https://paste.ubuntu.com/p/7FdJhfpmBd/
#826 [12:27] <Galaxy_2Alex> DarkVerex, you can use these additional arguments when starting the launcher "--workDir /path/to/wherever"
#827 [12:28] <e3> i posted my ubuntu pastebin like you asked
#828 [12:28] <Galaxy_2Alex> ??> e3 login/throttle
#829 [12:28] <Absol> e3: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#830 [12:28] <Absol> e3: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#831 [12:29] <e3> i have tried that
#832 [12:30] <e3> for the past 2 hours
#833 [12:30] <e3> since about 4:30pm
#834 [12:30] <Galaxy_2Alex> e3, Wait for one hour doing absolutely nothing, also make sure noone else in the house tries to log in. Then reset your password, and try again.
#835 [12:30] <e3> tried that before
#836 [12:31] <e3> Anything odd about my pastebin
#837 [12:31] <e3> I'll repost the link
#838 [12:31] <e3> https://paste.ubuntu.com/p/7FdJhfpmBd/
#839 [12:32] <Galaxy_2Alex> e3, Restart your router.
#840 [12:32] <e3> umm
#841 [12:32] <e3> why
#842 [12:32] <e3> (does that mean disconnect from the internet and reconnect)
#843 [12:32] <e3> or restart the whole thing
#844 [12:32] <Galaxy_2Alex> e3, Yes.
#845 [12:32] <e3> which one
#846 [12:32] <Galaxy_2Alex> e3, Restart your Router.
#847 [12:32] <e3> i can't
#848 [12:33] <Galaxy_2Alex> e3, The box that gives you Internet. Restart it.
#849 [12:33] <e3> i'm not allowed to
#850 [12:33] <e3> If i do then it will take 15 minutes to boot up and everyone in the house will be mad at me
#851 [12:34] <Galaxy_2Alex> e3, Well, if other people are using the internet, maybe they are causing your issue by trying to log into Minecraft as well and resetting the one hour.
#852 [12:34] * e3 [webchat@cpc95738-bolt17-2-0-cust54.10-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#853 [12:34] * Spitz [webchat@cpc121048-nmal24-2-0-cust96.19-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#854 [12:36] * Kereminde [webchat@107-138-203-104.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#855 [12:37] <Kereminde> Issue is a consistent crash since updating to the new version (1.14) immediately on loading into a new world.
#856 [12:38] <Greymagic27> ??> Kereminde launcher/log
#857 [12:38] <Absol> Kereminde: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#858 [12:38] <Kereminde> Okay, one minute while I grab those logs for you.
#859 [12:41] <DarkVerex> Im really sorry to continue to bother you but its not allowing me to download it because it is saying I am out of disk space. But it is also not allowing me to select a different loaction for it either
#860 [12:41] * cakefan126 [webchat@cpc95738-bolt17-2-0-cust54.10-3.cable.virginm.net] has joined #minecrafthelp
#861 [12:41] <cakefan126> hi
#862 [12:41] <Greymagic27> cakefan126, Hey. How can we help?
#863 [12:42] <Galaxy_2Alex> DarkVerex, Well, make space for it I guess
#864 [12:42] <Kereminde> . . . that is strange. Different error code than the last time. Let me check this out
#865 [12:42] <cakefan126> error with logging in
#866 [12:43] <cakefan126> i reset the password like 1 million times
#867 [12:43] <DarkVerex> Im unable to in my C: folder while in my J: folder I have 959GB available but its just not allowing me to select it.
#868 [12:43] <Greymagic27> cakefan126, You were given steps to do, I suggest you follow them
#869 [12:43] <cakefan126> (just after i typed this message i found adware on my computer lol)
#870 [12:43] * cakefan126 [webchat@cpc95738-bolt17-2-0-cust54.10-3.cable.virginm.net] has quit. (Client Quit)
#871 [12:43] <Galaxy_2Alex> ehh?
#872 [12:43] <Greymagic27> Galaxy_2Alex, Cakefan was e3
#873 [12:44] <Galaxy_2Alex> just saw
#874 [12:44] <Galaxy_2Alex> DarkVerex, Putting Minecraft somewhere else is a length process that requires some more advanced knowledge. It's easier to just move some other things from your C drive ro your J drive.
#875 [12:44] <Kereminde> That's very strange. The exit code had been -1073740940 and now it
#876 [12:45] <Kereminde> Now it's 255
#877 [12:45] <Kereminde> Where shall I shoot the pastebin link?
#878 [12:46] <DarkVerex> How advanced. I somewhat know what im doing. I built the computer im using currently but have been having troubles with it every now and then
#879 [12:46] <Greymagic27> Kereminde, In here is fine :)
#880 [12:46] <Kereminde> https://paste.ubuntu.com/p/nJcQZdZXNq/
#881 [12:46] <Kereminde> Sorry, this just mystified me after the code changed on me.
#882 [12:47] <Greymagic27> Does it happen on other worlds?
#883 [12:47] * rocklicker [webchat@76-231-150-210.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#884 [12:47] <Galaxy_2Alex> DarkVerex, "--workDir" can change the working directory
#885 [12:47] <Galaxy_2Alex> DarkVerex, Not quite sure myself where you have to put it.
#886 [12:48] * rocklicker [webchat@76-231-150-210.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#887 [12:48] <Kereminde> I have created three worlds, each one ends the same as soon as the game detects motion or loads to draw distance. On 1.13.2 it does not do these things.
#888 [12:48] <Greymagic27> I have to log off for dinner, hopefully Galaxy_2Alex can take over
#889 [12:49] <Galaxy_2Alex> Kereminde, On 1.13.2, turn on VBOs in the video settings, then try to open a world.
#890 [12:49] <Kereminde> Oh, give me a minute now.
#891 [12:49] * cakefan126 [webchat@cpc95738-bolt17-2-0-cust54.10-3.cable.virginm.net] has joined #minecrafthelp
#892 [12:49] <cakefan126> hello
#893 [12:49] <cakefan126> i'm back again
#894 [12:49] <cakefan126> i was doing an adware removal reset
#895 [12:50] <Galaxy_2Alex> cakefan126, Did you restart your router yet?
#896 [12:50] <Kereminde> Galaxy_2Alex VBO is on in 1.13.2
#897 [12:50] <cakefan126> no
#898 [12:50] <cakefan126> i can't
#899 [12:50] <cakefan126> Galaxy_2Alex not allowed to
#900 [12:50] <Kereminde> Has been, apparently, and I never noticed.
#901 [12:51] <Galaxy_2Alex> ??> Kereminde win/dxdiag
#902 [12:51] <Absol> Kereminde: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#903 [12:51] <Kereminde> Okay, one second.
#904 [12:52] <cakefan126> i'm unable to restart my router. just asking, why do i need to restart it in the 1st place?
#905 [12:53] <Kereminde> Pastebin for the DxDiag: https://paste.ubuntu.com/p/yzm7wQHxGk/
#906 [12:53] <Galaxy_2Alex> cakefan126, Because a router that hasn't been restarted in a while is known to cause issues.
#907 [12:53] <cakefan126> ahh
#908 [12:53] <Galaxy_2Alex> Kereminde, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#909 [12:53] <Galaxy_2Alex> ??> Kereminde tools/hjt
#910 [12:54] <Absol> Kereminde: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#911 [12:54] <cakefan126> i don't know if my mom will approve tho
#912 [12:54] <Absol> Kereminde: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#913 [12:54] <cakefan126> when the internet is off everyone hates me
#914 [12:54] <cakefan126> cos im in the room with the box
#915 [12:54] <cakefan126> i am unable to restart the router. is there any other way i could fix the issue?
#916 [12:54] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#917 [12:55] <Galaxy_2Alex> cakefan126, Just leave it for today and try again tomorrow.
#918 [12:56] <Kereminde> Pastebin from HiJackThis -- https://paste.ubuntu.com/p/BZPTpmtfVc/
#919 [12:57] <Galaxy_2Alex> Kereminde, let's try reinstalling Avast.
#920 [12:57] <Kereminde> Give me a moment
#921 [12:58] * pamy [webchat@gtw.jagcom.net] has joined #minecrafthelp
#922 [12:59] <Kereminde> ... longer than a moment, as it's an install.
#923 [12:59] * pamy [webchat@gtw.jagcom.net] has quit. (Client Quit)
#924 [13:00] <Kereminde> You are meaning Uninstall, then redownload and reinstall?
#925 [13:00] <Kereminde> Not "repair" or similar?
#926 [13:02] * Kereminde [webchat@107-138-203-104.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#927 [13:05] <cakefan126> :S
#928 [13:05] <cakefan126> :( the day after 1.14 comes out you can't even try it
#929 [13:06] <cakefan126> me
#930 [13:07] * Silverama61 [webchat@93-44-186-38.ip98.fastwebnet.it] has joined #minecrafthelp
#931 [13:08] <cakefan126> hello silverama61
#932 [13:08] <Silverama61> Hello, Why Minecraft crashes after loaded world comparing a message: The game crashed whilst exception ticking world
#933 [13:08] <Galaxy_2Alex> ??> Silverama61 paste
#934 [13:08] <Absol> Silverama61: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#935 [13:08] <Galaxy_2Alex> Silverama61, I need the full log please.
#936 [13:10] <Silverama61> sent complete log on Ubuntu
#937 [13:10] <Galaxy_2Alex> Silverama61, Please send us the link to the paste.
#938 [13:11] <Silverama61> https://paste.gg/p/anonymous/94e2218ae3cf4168899e37b819664e9b
#939 [13:12] <cakefan126> this was a couple of minutes ago
#940 [13:12] <Silverama61> Yes
#941 [13:13] <Galaxy_2Alex> Silverama61, Has this world ever been used with mods? Also, was it ever opened in a snapshot?
#942 [13:13] <Silverama61> I use minecraft without moods
#943 [13:13] * Trinex [webchat@cpe-174-105-19-208.columbus.res.rr.com] has joined #minecrafthelp
#944 [13:13] <cakefan126> what about snapshots
#945 [13:13] <Silverama61> Minecraft 1.14
#946 [13:13] <cakefan126> hello Trinex
#947 [13:13] <Silverama61> version
#948 [13:13] <cakefan126> so
#949 [13:13] <Silverama61> Is not a snapshot
#950 [13:13] <cakefan126> any 1.14 snapshots
#951 [13:13] <cakefan126> Ok
#952 [13:14] <cakefan126> Hmm...
#953 [13:14] <cakefan126> the lines like "at us$$Lambda$2659/1156777593.apply(Unknown Source)" seems strange
#954 [13:14] <Trinex> Hi, if anyone is available to help me, everytime I launch the game I get to the mojang screen and crash and never load...Happens on all versions of the game not just 1.13.2 or 1.14, i've updated all my drivers as well as uninstalled and reinstalled java and other things
#955 [13:14] <Galaxy_2Alex> ??> Trinex av/adwcleaner
#956 [13:14] <Absol> Trinex: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#957 [13:14] <Absol> Trinex: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#958 [13:14] <cakefan126> have you tried unistalling and reinstalling minecraft
#959 [13:15] <Galaxy_2Alex> Silverama61, It's specific to one world, correct?
#960 [13:15] <Trinex> Yes I have Cakefan and I will try that guys
#961 [13:15] <Silverama61> Yes, it is specified for the actual world
#962 [13:16] <Silverama61> on Minecraft
#963 [13:16] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#964 [13:17] <Silverama61> How to fix the issue? Now i cannot on chat for long time. Please send my instructions if possible
#965 [13:17] <Galaxy_2Alex> Silverama61, I'll be honest, even if you report this, the chance of it getting fixed are very slim. It seems like a beacon block has some invalid data that cannot be processed. If you want, report it on the bug tracker please. https://bugs.mojang.com
#966 [13:17] <Lurks> -sigh- so easy to lose connection here
#967 [13:18] <Galaxy_2Alex> Silverama61, A very direct fix would be to delete the -2,0 region file
#968 [13:18] * Goktug [webchat@78.175.144.86.dynamic.ttnet.com.tr] has joined #minecrafthelp
#969 [13:18] * Goktug [webchat@78.175.144.86.dynamic.ttnet.com.tr] has quit. (Client Quit)
#970 [13:18] <Silverama61> ok
#971 [13:18] <Silverama61> thankyou
#972 [13:18] <Galaxy_2Alex> Silverama61, This will delete chunks though
#973 [13:18] <Galaxy_2Alex> Silverama61, Backup!
#974 [13:18] * Tea [webchat@cpe-23-243-69-93.socal.res.rr.com] has joined #minecrafthelp
#975 [13:19] <Tea> Hello, i have a question, how are colored text formated in the books in 1.14? i remember it was a symbol then a number, but that doesnt seem to work in the book anymore.
#976 [13:19] <cakefan126> "Error! Unknown e-mail address or password."
#977 [13:19] <cakefan126> this error
#978 [13:19] <cakefan126> really annoys me
#979 [13:19] * Kurg [webchat@82.131.87.99.cable.starman.ee] has joined #minecrafthelp
#980 [13:20] <Silverama61> Now i try one time. Deleted region -2.0
#981 [13:20] <cakefan126> welcome Kurg
#982 [13:20] <Kurg> HI
#983 [13:20] <cakefan126> Galaxy_2Alex can i fix the issue without restarting my router
#984 [13:21] <Galaxy_2Alex> cakefan126, Out of curiostiy, have you ever used McLeaks?
#985 [13:21] <cakefan126> umm
#986 [13:21] <cakefan126> no
#987 [13:21] <cakefan126> why
#988 [13:21] <Silverama61> The issue persist
#989 [13:21] <Galaxy_2Alex> cakefan126, In that case, restart your router ot wait.
#990 [13:22] <Galaxy_2Alex> Silverama61, Like I said, report it on the bug tracker and attach the world.
#991 [13:22] * papagajptica [webchat@109.122.99.1] has joined #minecrafthelp
#992 [13:22] <Silverama61> Ok
#993 [13:22] <Silverama61> Thank you
#994 [13:22] <Silverama61> I will delete the world
#995 [13:22] <papagajptica> hello , I have a quick question , how can I change the 1.14 glass texture to the old one
#996 [13:22] * Tea [webchat@cpe-23-243-69-93.socal.res.rr.com] has quit. (Client Quit)
#997 [13:23] <Kurg> basicly i know my minecraft username and password but i dont know wich of my emails is it connected to. I have deleted minecraft on my current computer and wish to download it again but i dont know my email so i am unable to download it. Any idea how to download it?
#998 [13:23] <Silverama61> I lost the my hours of creativity hard work
#999 [13:23] <Galaxy_2Alex> papagajptica, Check your resource pack, there is a "Programmer's Art" resource pack. Use that.
#1000 [13:23] <Galaxy_2Alex> Kurg, Have you already submitted an account support request to Mojang?
#1001 [13:23] <papagajptica> I have my own texture pack , there are old glass textures in there and are named correctly , the new ones show
#1002 [13:23] <papagajptica> how can I change that?
#1003 [13:23] * Kereminde [webchat@107-138-203-104.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1004 [13:24] <Silverama61> Or will return at 1.12.2 minecraft version.
#1005 [13:24] <Kurg> <@Galaxy_2Alex> No I havent. How can i do that?
#1006 [13:24] <Galaxy_2Alex> papagajptica, Make sure they are named correctly.
#1007 [13:24] <Galaxy_2Alex> papagajptica, It's all case sensitive now.
#1008 [13:24] <Kereminde> I am back, uninstalled Avast, ran a scan with some other software to check - negative on results for Malware/Viruses. Minecraft 1.14 will still return exit code 255.
#1009 [13:24] <papagajptica> and what are the correct names? its named glass
#1010 [13:24] <papagajptica> glass.png for the normal glass
#1011 [13:24] * Silverama61 [webchat@93-44-186-38.ip98.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#1012 [13:24] <Galaxy_2Alex> ??> Kereminde win/reinst
#1013 [13:24] <Absol> Kereminde: You may need to reinstall the locally installed files that Minecraft puts into place.
#1014 [13:24] <Absol> Kereminde: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1015 [13:25] <Kurg> Galaxy_2Alex No I havent. How can i do that?
#1016 [13:25] <Kereminde> Okay. Will do, and working on it.
#1017 [13:26] <Galaxy_2Alex> Kurg, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#1018 [13:26] <Galaxy_2Alex> ??> Kurg account/trans-id
#1019 [13:26] <Absol> Kurg: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1020 [13:26] * papagajptica [webchat@109.122.99.1] has quit. (Client Quit)
#1021 [13:26] * baugakor [webchat@46-239-211-132.du.xdsl.is] has joined #minecrafthelp
#1022 [13:26] <baugakor> hello
#1023 [13:26] <Galaxy_2Alex> ??> Kurg account/send-email
#1024 [13:26] <Absol> Kurg: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1025 [13:26] <baugakor> hello
#1026 [13:26] <Galaxy_2Alex> baugakor, Hello
#1027 [13:26] <Absol> Kurg: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1028 [13:26] <Galaxy_2Alex> Padawan, I'm not sure, just double-check that it's correct.
#1029 [13:26] <Kurg> Thanks
#1030 [13:26] <baugakor> does anyone have this problem where you cant open up your minecraft launcher????
#1031 [13:27] <Galaxy_2Alex> baugakor, Does it still show up in the task bar?
#1032 [13:27] <baugakor> yes and an error pops up with this text "Failed to load URL mojang://launcher/index.html with error (-2)."
#1033 [13:27] * Gracie_ [webchat@host86-184-14-90.range86-184.btcentralplus.com] has joined #minecrafthelp
#1034 [13:27] <Gracie_> Hello
#1035 [13:27] <Galaxy_2Alex> baugakor, Are you on a public Wifi?
#1036 [13:28] <Galaxy_2Alex> GrHello
#1037 [13:28] <Galaxy_2Alex> Gracie_, Hello
#1038 [13:28] <baugakor> No i am on my own wifi where another computer is playing minecraft
#1039 [13:28] * nb89 [webchat@c-73-33-166-41.hsd1.nj.comcast.net] has joined #minecrafthelp
#1040 [13:29] <Galaxy_2Alex> ??> baugakor mac/reinst/manual
#1041 [13:29] <nb89> hi? im having trouble migrating my minecraft account to a mojang account
#1042 [13:29] <Absol> baugakor: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#1043 [13:29] <Absol> baugakor: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#1044 [13:29] <Galaxy_2Alex> nb89, What trouble?
#1045 [13:30] <nb89> the main menu says i need to update my account. when i follow the instructions on the website it says my account is updated, but then it still says the same thing in the game
#1046 [13:30] <Gracie_> i need help I am on Xbox 360 minecraft and I have xbox live gold and when I want to go on one of my online game it says “connection to the server is lost” and I have all my WiFi on and it works.
#1047 [13:30] <Galaxy_2Alex> nb89, Java or Bedrock?
#1048 [13:30] <nb89> i have emailed support but i figured i would try this too
#1049 [13:30] <nb89> any help is greatly appreciated
#1050 [13:30] <nb89> java
#1051 [13:31] <Galaxy_2Alex> nb89, Wait for them to answer.
#1052 [13:31] <nb89> cool
#1053 [13:31] <nb89> thanks
#1054 [13:31] <Galaxy_2Alex> Gracie_, I do apologise but we are unable to provide support for the Xbox 360 Edition right now. Please try the forums instead: https://www.minecraftforum.net/forums/support/legacy-console-support
#1055 [13:31] <Gracie_> Ok
#1056 [13:32] <baugakor> omg ABSOL YOU ARE MY SAVIOR I LOVE YOU
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#1058 [13:32] <baugakor> i have been trying for a week now and done everything i can
#1059 [13:32] <Galaxy_2Alex> Absol is a bot but oh well
#1060 [13:32] <Trinex> Absol ran MWB and it didnt fix it
#1061 [13:32] <baugakor> is absol a bot?
#1062 [13:32] <baugakor> omg how embarrassing
#1063 [13:32] <Galaxy_2Alex> ??> Trinex launcher/log
#1064 [13:32] <Absol> Trinex: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1065 [13:33] <Galaxy_2Alex> Trinex, Please copy the log after the game has crashed.
#1066 [13:33] <baugakor> still my queen
#1067 [13:34] * nb89 [webchat@c-73-33-166-41.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#1068 [13:35] <cakefan126> OMG
#1069 [13:35] <cakefan126> THANK JESUS
#1070 [13:35] <cakefan126> Galaxy_2Alex fixed it
#1071 [13:35] <cakefan126> OH
#1072 [13:35] <cakefan126> MY
#1073 [13:35] <cakefan126> THANK GOD
#1074 [13:35] <baugakor> omg cakefan126 we are in heaven
#1075 [13:35] <Kereminde> Okay, still crashing, grabbing a new fresh error log for you
#1076 [13:36] * Kurg [webchat@82.131.87.99.cable.starman.ee] has quit. (Quit: webchat.esper.net)
#1077 [13:36] <cakefan126> finally back to minecraft
#1078 [13:36] <cakefan126> after 2 months
#1079 [13:36] <Kereminde> (And for good measure, backed up the world saves into another folder, nuked them with the rest.)
#1080 [13:37] <cakefan126> if you want to destroy a world
#1081 [13:37] <cakefan126> copy it
#1082 [13:37] <Kereminde> Newest crash pastebin -- https://paste.ubuntu.com/p/SshSnDfc2H/
#1083 [13:38] <Galaxy_2Alex> Kereminde, What was the other error code again?
#1084 [13:38] <Galaxy_2Alex> Kereminde, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder.
#1085 [13:38] <Kereminde> -1073740940
#1086 [13:39] * GamerAudienceis [webchat@192-3-190-204-host.colocrossing.com] has joined #minecrafthelp
#1087 [13:39] <Kereminde> I do not have such a folder in my program files
#1088 [13:39] * GamerAudienceis [webchat@192-3-190-204-host.colocrossing.com] has quit. (Client Quit)
#1089 [13:39] <Galaxy_2Alex> ??> Kereminde launcher/reinst/win
#1090 [13:39] <Absol> Kereminde: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#1091 [13:39] <Absol> Kereminde: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#1092 [13:39] * Vangebo [webchat@xd4ed8695.cust.hiper.dk] has joined #minecrafthelp
#1093 [13:40] <cakefan126> leaving now
#1094 [13:40] <cakefan126> goodbye
#1095 [13:40] <Vangebo> hello?
#1096 [13:40] <Vangebo> what
#1097 [13:40] * cakefan126 [webchat@cpc95738-bolt17-2-0-cust54.10-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1098 [13:40] <Vangebo> wait
#1099 [13:40] <Galaxy_2Alex> Vangebo, Hello
#1100 [13:40] <Vangebo> hi!
#1101 [13:40] <Kereminde> Okay doing this.
#1102 [13:41] <Vangebo> could anybody try and help with my issue?
#1103 [13:41] <Galaxy_2Alex> Vangebo, What issue?
#1104 [13:43] * Kereminde [webchat@107-138-203-104.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1105 [13:43] <Vangebo> I can't log in to either Minecraft or Mojang - my account has been merged, but I'm unsure of what email I have used on my minecraft/mojang account. I have tried all of the emails I have ever used and nothing works. I have tried going to "Reset Password" and typed in all the different emails I have ever used, but none of them receive the email to re
#1106 [13:43] <Vangebo> set my password. I know my old Minecraft account has been merged with a Mojang account because it tells me it has already been merged with a Mojang account - I just don't know which one.
#1107 [13:44] <Galaxy_2Alex> Vangebo, Have you already submitted an account support request to Mojang?
#1108 [13:44] <Vangebo> yes, they are currently working on it, but I'm not sure they will be able to help since all I know is my Minecraft username and maybe the password
#1109 [13:46] * Billy [webchat@host81-159-250-191.range81-159.btcentralplus.com] has joined #minecrafthelp
#1110 [13:47] <Vangebo> what would you advise me to do? Just wait for Mojang to answer my support ticket?
#1111 [13:47] <Billy> Hello?
#1112 [13:47] <Billy> Oh
#1113 [13:47] <Billy> I have an error
#1114 [13:47] <Lurks> Billy hi,whats the exact error message?
#1115 [13:47] <Billy> Unable to download. step3.org
#1116 [13:48] <Billy> Is something installed that shouldn't be
#1117 [13:48] <Galaxy_2Alex> Vangebo, Yes.
#1118 [13:48] <Galaxy_2Alex> ??> Billy error/download
#1119 [13:48] <Absol> Billy: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1120 [13:48] * Vangebo [webchat@xd4ed8695.cust.hiper.dk] has quit. (Quit: webchat.esper.net)
#1121 [13:49] * Trinex [webchat@cpe-174-105-19-208.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#1122 [13:49] <Billy> Thanks
#1123 [13:50] * McGyro [webchat@cpe-75-86-241-165.wi.res.rr.com] has joined #minecrafthelp
#1124 [13:51] <McGyro> i am haveing a problem loading into minecraft. it is giving me the error code -805306369
#1125 [13:51] <Galaxy_2Alex> ??> McGyro av/adwcleaner
#1126 [13:51] <Absol> McGyro: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1127 [13:51] <Absol> McGyro: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1128 [13:53] * Kingleego [webchat@c-71-227-125-239.hsd1.mi.comcast.net] has joined #minecrafthelp
#1129 [13:53] * Kereminde [webchat@107-138-203-104.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1130 [13:53] <Kereminde> So, I'm back after Uninstall, Restart, Reinstall, run - same issues.
#1131 [13:53] <Kingleego> Im having a problem i am unable to boot up the game, the launcher opens and then i hit play for it to crash and i get an error message, give me a second and ill post that
#1132 [13:54] <Kereminde> Same crash exit code.
#1133 [13:54] <Galaxy_2Alex> ??> Kereminde win/java/reinst
#1134 [13:54] <Absol> Kereminde: You need to reinstall Java.
#1135 [13:54] <Absol> Kereminde: First, go to Programs and Features in Control Panel. Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#1136 [13:54] <Galaxy_2Alex> Kereminde, Make sure you install the 64-bit version.
#1137 [13:54] <Galaxy_2Alex> ??> Kingleego paste
#1138 [13:54] <Absol> Kingleego: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1139 [13:54] <Kereminde> Okay,. Is it something 1.14 is doing because 1.13.2 is still working fine :)
#1140 [13:55] <Kingleego> https://paste.ubuntu.com/p/8FJjD9wQhm/
#1141 [13:57] <Kingleego> ive used the link it gives me in the code, and its just a file download
#1142 [13:57] <Galaxy_2Alex> ??> Kingleego win/reinst
#1143 [13:57] <Absol> Kingleego: You may need to reinstall the locally installed files that Minecraft puts into place.
#1144 [13:57] <Absol> Kingleego: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1145 [13:59] * muzzyyx [webchat@host-92-15-130-87.as43234.net] has joined #minecrafthelp
#1146 [13:59] <muzzyyx> hi
#1147 [13:59] <muzzyyx> it wont let me download the new update
#1148 [14:00] <Greymagic27> muzzyyx, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#1149 [14:00] <Greymagic27> ??> muzzyyx tools/hjt
#1150 [14:00] <Absol> muzzyyx: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1151 [14:00] <Absol> muzzyyx: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1152 [14:00] * Wolfmaster [webchat@i59F77E54.versanet.de] has joined #minecrafthelp
#1153 [14:00] <Wolfmaster> Dear Support
#1154 [14:01] <Wolfmaster> I forgott my minecraft account e-mail what should i do ?
#1155 [14:02] <Galaxy_2Alex> Wolfmaster, Have you already submitted an account support request to Mojang?
#1156 [14:02] * Kingleego [webchat@c-71-227-125-239.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#1157 [14:02] <Kereminde> Galaxy_2Alex Same error, same crash still.
#1158 [14:02] <Wolfmaster> yes I did 4 days ago
#1159 [14:04] <mattym> Kereminde, You said there was no crash on an earlier version?
#1160 [14:04] <Galaxy_2Alex> Kereminde, Wait for them to answer.
#1161 [14:05] <Kereminde> 1.13.2 ran like a charm; was just doing things before during this weekend. I am trying it now after the reinstalls
#1162 [14:05] <mattym> Galaxy_2Alex, last msg was an mt
#1163 [14:06] <Kereminde> . . . except now it is crashing.
#1164 [14:06] <mattym> Kereminde, Can you get that log from that version.
#1165 [14:06] <Kereminde> One second
#1166 [14:07] <mattym> Wolfmaster, You were meant to get the message: Wait until Mojang replies to you.
#1167 [14:07] <Kereminde> !.13.2 crash -- https://paste.ubuntu.com/p/NhBBG7Z6tX/
#1168 [14:07] <mattym> Kereminde, Ah ok
#1169 [14:07] <mattym> ??> Kereminde win/dxdiag
#1170 [14:07] <Absol> Kereminde: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1171 [14:07] <Greymagic27> muzzyyx, How is the hijackthis log coming along?
#1172 [14:08] * Pegulum [webchat@141-136-205-225.dsl.iskon.hr] has joined #minecrafthelp
#1173 [14:08] <Pegulum> Hi
#1174 [14:08] <Wolfmaster> Thanks +mattym
#1175 [14:08] <Greymagic27> Pegulum, Hey. How can we help?
#1176 [14:08] <Pegulum> I was updating my account, but I dont have visa, master card or american express, i have diners
#1177 [14:09] <Kereminde> mattym DXDiag pastebin: https://paste.ubuntu.com/p/xJ8TDgxjsB/
#1178 [14:09] <muzzyyx> I just deleted it and reinstalled and its alright now
#1179 [14:10] <muzzyyx> thanks for the help guys
#1180 [14:10] <mattym> Kereminde, Ok, just a moment, need to see if a specific update is available for your hardware.
#1181 [14:10] <Greymagic27> muzzyyx, Please send a hijackthis log. It's likely that something is blocking you from downloading the game
#1182 [14:10] * muzzyyx [webchat@host-92-15-130-87.as43234.net] has quit. (Quit: webchat.esper.net)
#1183 [14:11] <Pegulum> Is it possible to update account without using visa, mastercard or american express?
#1184 [14:11] <Pegulum> I really want to play realms
#1185 [14:11] <Galaxy_2Alex> ??> Pegulum account/gdpr
#1186 [14:11] <Absol> Pegulum: Due to GDPR, parental consent is now required in order to use and play on Realms. In order to provide consent, please visit https://minecraft.net/update-account.
#1187 [14:12] <mattym> Kereminde, Ok, HP does not provide a new enough driver. We will need to see if the Intel one can install.
#1188 [14:12] <mattym> Kereminde, Download and Install the 2nd file listed on the left of the page here https://downloadcenter.intel.com/download/28164/Intel-Graphics-Driver-for-Windows-15-33-?product=81501
#1189 [14:12] * Kingleego [webchat@c-71-227-125-239.hsd1.mi.comcast.net] has joined #minecrafthelp
#1190 [14:12] <mattym> Kereminde, 2nd .exe file*
#1191 [14:12] <Galaxy_2Alex> Pegulum, https://www.minecraft.net/en-us/privacy/gdpr/ - check the last paragraph
#1192 [14:12] <Kereminde> I understood. Doing so
#1193 [14:13] <Kingleego> im back, still having the same issue though
#1194 [14:14] <Kereminde> mattym "The driver being installed is not validated for this computer. Setup will exit."
#1195 [14:14] <Pegulum> I have been there, and i dont have those specific cards needed to buy consent, the problem is that i cant verify consent just because I dont have some credit card. I have diners
#1196 [14:14] * Billy [webchat@host81-159-250-191.range81-159.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1197 [14:14] <mattym> Kereminde, Ok, you have 2 options. You can either run 1.13.2 or earlier with the "Use VBO" option in the Video Settings turned OFF.
#1198 [14:15] <mattym> Kereminde, Or, contact HP support to see if they can walk you through installing the Intel Driver.
#1199 [14:15] <mattym> Kereminde, If they can not get that driver updated, you will not be able to run 1.14 or any later versions.
#1200 [14:15] <Kereminde> mattym I should note in those two cases; prior to reinstall the VBO was turned *on*, and HP Support does not offer support since I am out of warranty period.
#1201 [14:16] <Galaxy_2Alex> Pegulum, Sorry, last paragraph here: https://help.mojang.com/customer/en/portal/articles/1780997-mojang-account-users-under-13?b_id=5408
#1202 [14:17] <mattym> Kereminde, On 1.13.2 it needs to be off for your hardware, due to some code changes its possible that for somewhere between 1.8 and 1.13 it was on. But for most versions that offer the setting, it has to be off for your PC.
#1203 [14:17] <Kereminde> That is strange, since when I checked earlier it was actually on in 1.13.2 when checking to see if it was a Minecraft general or a version specific one.
#1204 [14:18] <Kereminde> . . . this has been a strange error to chase down, though I was starting to get the feeling "your toaster computer is too old" was going to be the end result.
#1205 [14:18] <Pegulum> The problem is I have a credit card, just not the one listed
#1206 [14:18] <mattym> Kereminde, That is the end result.
#1207 [14:18] <mattym> Kereminde, But it "should" work if you can get the newer driver installed.
#1208 [14:18] * Gamer [webchat@88.232.60.219.dynamic.ttnet.com.tr] has joined #minecrafthelp
#1209 [14:18] <Kereminde> Apologies for the time! I'll try to get to HP on the matter.
#1210 [14:18] <Gamer> Hi I can't sign in passive mode in any way when I go to the site
#1211 [14:19] <Kingleego> https://paste.ubuntu.com/p/jJjQ2B3kmG/
#1212 [14:19] <Galaxy_2Alex> Pegulum, "After a purchase, parents can contact Mojang Support to request a consent form, which should be printed, signed, scanned or photographed, and then returned."
#1213 [14:19] <mattym> Kereminde, There may be other guides online regarding how to install Intel drivers on OEM systems. But keep in mind they come with the possibility to really mess stuff up.
#1214 [14:19] <Kingleego> The same issue is still happening
#1215 [14:19] <Pegulum> Thanks!
#1216 [14:20] <Gamer> gray color turns green after going on
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#1222 [14:30] * Kaze_Katakage [webchat@cpe-76-180-79-127.buffalo.res.rr.com] has joined #minecrafthelp
#1223 [14:31] <Kaze_Katakage> Good afternoon, Minecraft Help. My account was recently migrated without my knowledge. I just got the e-mail and I need to undo this migration. Is there anyway someone can help me?
#1224 [14:32] <Greymagic27> ??> Kaze_Katakage account/send-email
#1225 [14:32] <Absol> Kaze_Katakage: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1226 [14:32] <Absol> Kaze_Katakage: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1227 [14:33] <Kaze_Katakage> I already did all of that. I will wait to hear back. In the mean time, is there someone I can call?
#1228 [14:33] * koh [webchat@104-247-240-246.cpe.teksavvy.com] has joined #minecrafthelp
#1229 [14:33] <Greymagic27> Kaze_Katakage, Mojang only have the email to contact them, you'll need to sit tight and wait for a reply
#1230 [14:33] * koh [webchat@104-247-240-246.cpe.teksavvy.com] has quit. (Client Quit)
#1231 [14:34] <Kaze_Katakage> Gotcha. Hopefully they can reverse this. I just got the e-mail 2 hours ago. Thank you!
#1232 [14:34] <Greymagic27> Kaze_Katakage, No problem!
#1233 [14:34] <Kaze_Katakage> Yeah. Whomever hacked my account even changed the e-mail address for my Minecraft account already. Scumbags!
#1234 [14:35] <mattym> Kaze_Katakage, Do be clear, they will make sure the account is put back in your control. They cannot un-migrate and account.
#1235 [14:36] <Kaze_Katakage> That's fine. That's all I need. Does Mojang have 2fa?
#1236 [14:36] * koh [webchat@104-247-240-246.cpe.teksavvy.com] has joined #minecrafthelp
#1237 [14:36] * koh [webchat@104-247-240-246.cpe.teksavvy.com] has quit. (Client Quit)
#1238 [14:36] <mattym> Kaze_Katakage, They just have the security questions (which show up if your or someone tries to login from a different location). No real 2fa
#1239 [14:37] <Kaze_Katakage> Gotcha. My account was so old that security questions were probably not set up. I'll be sure to do that when I get it back. Thanks!
#1240 [14:38] * sk [webchat@cpe-174-106-13-183.ec.res.rr.com] has joined #minecrafthelp
#1241 [14:39] <sk> it wont let me into minecraft
#1242 [14:39] <Greymagic27> sk, Hey. When you try to login, do you get any error message?
#1243 [14:39] <sk> no
#1244 [14:39] <Greymagic27> sk, What happens when you try to login?
#1245 [14:40] <sk> it will say Mojang with a white screen and take me back to the home screen
#1246 [14:41] <Greymagic27> ??> sk av/adwcleaner
#1247 [14:41] <Absol> sk: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1248 [14:41] <Absol> sk: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1250 [14:42] * Ne [webchat@c-76fcd954.83610-0-69706f6e6c79.bbcust.telenor.se] has joined #minecrafthelp
#1251 [14:42] * kohnan [webchat@104-247-240-246.cpe.teksavvy.com] has joined #minecrafthelp
#1252 [14:42] <kohnan> Can't get past the launcher
#1253 [14:42] * kohnan [webchat@104-247-240-246.cpe.teksavvy.com] has quit. (Client Quit)
#1254 [14:42] * Ne [webchat@c-76fcd954.83610-0-69706f6e6c79.bbcust.telenor.se] has quit. (Client Quit)
#1255 [14:46] * x-Wolf [webchat@i59F77E54.versanet.de] has joined #minecrafthelp
#1256 [14:47] <x-Wolf> Dear Support some days ago me and my friends wanted to start again playing minecraft. I tried to log in but I forgot my e-mail adress what can I do ?
#1257 [14:49] <Greymagic27> x-Wolf, Wait for mojang to reply
#1258 [14:52] <x-Wolf> is there any other option ?
#1259 [14:52] <Greymagic27> x-Wolf, Nope. You'll need to wait for mojang like mattym said
#1260 [14:53] * jbird37 [webchat@c-73-31-54-52.hsd1.va.comcast.net] has joined #minecrafthelp
#1261 [14:53] <x-Wolf> how long do i need to wait ?
#1262 [14:54] <Greymagic27> ??> x-Wolf account/wait-time
#1263 [14:54] <Greymagic27> ??> x-Wolf account/send-email/wait-time
#1264 [14:54] <Absol> x-Wolf: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#1265 [14:55] <jbird37> hey, I have an account my brother gave me, yet he doesn't give the email, I have asked him several times. I need to get the email changed or the email sent to me. It's about legacy account migration. PLEASE HELP. I have wanted to change my skin and name, but without the email or new email, I can't so please resolve this for me. I sent an email a bi
#1266 [14:55] <jbird37> t ago, and I haven't got responses.
#1267 [14:56] <jbird37> It's been bothering me for at least 2 years now.
#1268 [14:56] <Greymagic27> jbird37, Have you sent an email to mojang support?
#1269 [14:56] <jbird37> Yes, I have.
#1270 [14:56] <jbird37> And it has been 2 months, and I still haven't got responses.
#1271 [14:56] <Greymagic27> jbird37, Note that giving away accounts, even to family members, is against the minecraft EULA
#1272 [14:56] <Greymagic27> jbird37, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1273 [14:56] <jbird37> Oh, ok then.
#1274 [14:56] <jbird37> He no longer played, and he said I could have it. But, I will take note of that.
#1275 [14:58] * jbird37 [webchat@c-73-31-54-52.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#1276 [15:06] * redtiebear [webchat@c-174-59-214-22.hsd1.pa.comcast.net] has joined #minecrafthelp
#1277 [15:09] <redtiebear> Hey there, I recently received an account migration email that I did not request, so I figured someone took my old Minecraft Premium account and migrated it to their mojang account. I sent a support ticket and all that, but what I wanted to know was if I purchased Minecraft on my Mojang account, would I be able to migrate it back to mine? I can sti
#1278 [15:09] <redtiebear> ll log into my premium, but I wanted to know if it's possible to migrate it to me if it's been migrated to someone else.
#1279 [15:09] <redtiebear> I tried doing an import, but it says that it has already been migrated
#1280 [15:12] <Lurks> redtiebear if someone took it then u'll have to contact mojang support with transaction ID, have a look in here for other info https://help.mojang.com/customer/en/portal/articles/438361-account-migration-issues
#1281 [15:16] * Trav [webchat@cpe-24-33-229-207.insight.res.rr.com] has joined #minecrafthelp
#1282 [15:17] <Trav> I'm attempting to sign in on XB360 Minecraft and keep getting "Could not connect to server" whenever attempting to launch an online game. Offline games work OK. A friend who is local to me is experiencing the same symptoms. Is this related to the recent update and the issue with Realms?
#1283 [15:23] * Thadarthzilla [webchat@5e00949c.bb.sky.com] has joined #minecrafthelp
#1284 [15:23] <Thadarthzilla> im not sure what the issue is. But say i leave the realm in its current state and then try to replace the realm with a new world. it does exporting 0mb of 0mb.
#1285 [15:23] <Thadarthzilla> Then moves onto initializing upload (takes about 5 mins or so) then for a split second it says uploading 176mb of 176 mb (even though the world im uploading is 220mb) Then says all done lets go.
#1286 [15:23] <Thadarthzilla> so i click lets go and join the realm but its not the new world its the old realm world
#1287 [15:27] * trdy [webchat@225.44.199.146.dyn.plus.net] has joined #minecrafthelp
#1288 [15:27] * trdy [webchat@225.44.199.146.dyn.plus.net] has quit. (Client Quit)
#1289 [15:32] * Nord [webchat@50-198-176-33-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#1290 [15:32] <Nord> Heyo, anyone else have issues with resetting passwords?
#1291 [15:33] <Lurks> Nord not sure, i have change my password recently no issue
#1292 [15:34] <Nord> I'm worried it's because of server overload because of the update, but it could also be that my account was hacked, I really hope it's not the latter.
#1293 [15:34] * payonel [~payonel@2607:5300:60:9e85::bad:c0de] has joined #minecrafthelp
#1294 [15:35] * payonel is now known as Guest31602
#1295 [15:37] <CapFan67> Nord, What password reset issue are you having?
#1296 [15:37] <Nord> I'm not getting the reset email :(
#1297 [15:38] <CapFan67> Nord, Absol will give you the canned info about not getting emails:
#1298 [15:38] <CapFan67> ??> Nord account/email-missing
#1299 [15:38] <Absol> Nord: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#1300 [15:38] <Absol> Nord: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#1301 [15:38] <Absol> Nord: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#1302 [15:39] <CapFan67> Nord, All that said, if you think you've been hacked or can't get into your account, and you aren't getting system emails, then contacting Mojang is the next step. *IF* you get the auto-response from the support request you then confirm that you *can* get emails, meaning your email has been changed or your account is locked.
#1303 [15:40] <CapFan67> Nord, Usually, after an account is stolen your name get's changed. Have you checked that yet?
#1304 [15:40] <Nord> my name? how would I check that?
#1305 [15:40] <Nord> and I did get the auto response, crap
#1306 [15:41] <CapFan67> Nord, I can look for you, or you can check yourself here: http://namemc.com/
#1307 [15:42] <Nord> Actually it looks like I'm still using the name I was using previously.
#1308 [15:42] <CapFan67> Nord, That's a good sign.
#1309 [15:44] * Alabama [webchat@136.49.115.204] has joined #minecrafthelp
#1310 [15:44] <CapFan67> Nord, Either way, Mojang are the ones who can help you sort things out. The wait is long, but once they respond you'll exchange emails in "real time" (without the long queue).
#1311 [15:44] <Alabama> Hello, would it be appropriate to ask for help with a minecraft server in this chat?
#1312 [15:44] <Nord> But I am using gmail and I've checked the spam folder a ton, I guess someone stole it then didn't change the name. That makes sense, thanks for the help my guy <3
#1313 [15:45] <CapFan67> Alabama, Is it a vanilla server? ..and if so, is it a technical issue you're having?
#1314 [15:45] <CapFan67> Nord, Stolen is one possibility. Account lock is another.
#1315 [15:45] <Alabama> It is a vanilla server. Basically the problem is that it is lagging way more than it should be for a server with 3 gb of ram - i don't know if that's a technical issue or not.
#1316 [15:46] <CapFan67> Alabama, Are you running 1.14?
#1317 [15:46] <Alabama> Yep :)
#1318 [15:46] <Lurks> huh, the reddit link(FAQ) is forbidden...
#1319 [15:47] <CapFan67> Alabama, 1.14 has some performance issues on the server side right now, especially with chunk loading and entity processing. I expect 1.14.1 to release quickly (only my opinion, no inside information here).
#1320 [15:47] * renevank [webchat@mobiel6045cb945648.roaming.utwente.nl] has joined #minecrafthelp
#1321 [15:47] <renevank> hi, anybody here?
#1322 [15:47] <CapFan67> Lurks, Which Reddit link do you mean?
#1323 [15:48] * mooshroom [~mooshroom@188.29.164.197.threembb.co.uk] has joined #minecrafthelp
#1324 [15:48] <Alabama> Awesome, that is very helpful. Thank you so much - I guess I will wait it out until 1.14.1 and see if that fixes it
#1325 [15:48] <CapFan67> renevank, There are lots of anybodys here.
#1326 [15:48] <renevank> I need suggestions on what to do, Im having trouble with migrating my old mojang account...
#1327 [15:49] <Lurks> http://bit.ly/MCv114-FAQ
#1328 [15:49] <CapFan67> renevank, what trouble are you having?
#1329 [15:49] * kid [webchat@108-195-199-178.lightspeed.btrgla.sbcglobal.net] has joined #minecrafthelp
#1330 [15:49] <kid> hello
#1331 [15:49] * kid [webchat@108-195-199-178.lightspeed.btrgla.sbcglobal.net] has quit. (Client Quit)
#1332 [15:50] <CapFan67> Lurks, Hmm.. that opens for me, but maybe because I'm a reddit mod.
#1333 [15:50] <renevank> I have the correct email, password and username, when I log in it tells me I need to migrate my old account, But when I fill in everything correctly it still says that my password or username is incorrect!
#1334 [15:50] <renevank> The last version I played was 1.7, so quite a while ago
#1335 [15:50] <renevank> 2014
#1336 [15:51] <CapFan67> Lurks, Ah. Incognito it fails. I'll nudge whoever posted it here.
#1337 [15:51] <renevank> I already read the full manual on migrating accounts, and also sent a mail to customer support. Im not really sure what else to try
#1338 [15:52] <CapFan67> renevank, Are you certain that you're specifying the email used to originally register and purchase the account?
#1339 [15:53] <renevank> good suggestion, That might be the problem.
#1340 [15:53] <renevank> I will try it out
#1341 [15:54] <renevank> shoot, its not possible because I have too many failed attempts.
#1342 [15:54] <renevank> this is very frustrating :(
#1343 [15:54] <CapFan67> renevank, There is a cooldown. I think it's 24 hours. Try again tomorrow. If you have no luck, you may need to contact Mojang Support to help with the migration. Let us know if you need the link.
#1344 [15:55] <CapFan67> renevank, Then again, you can submit your request today to get things rolling, and simply see if you can work it on your own tomorrow.
#1345 [15:55] <Trav> (Gonna repost this since the IRC is more active now) I'm attempting to sign in on XB360 Minecraft and keep getting "Could not connect to server" whenever attempting to launch an online game. Offline games work OK. A friend who is local to me is experiencing the same symptoms. Is this related to the recent update and the issue with Realms?
#1346 [15:55] <renevank> thanks CapFan, I filled in the mojang support request. I will try again tomorrow
#1347 [15:55] <renevank> _sigh_
#1348 [15:56] <CapFan67> Trav, Unfortunately, we don't offer Bedrock support here. We offer Java Edition technical support.
#1349 [15:57] <Trav> That's unfortunate. I'll see if I can find another support channel then. Thanks!
#1350 [15:57] * Trav [webchat@cpe-24-33-229-207.insight.res.rr.com] has quit. (Quit: webchat.esper.net)
#1351 [16:01] * Alabama [webchat@136.49.115.204] has quit. (Quit: webchat.esper.net)
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#1353 [16:03] <Droppin> help
#1354 [16:04] * Droppin [webchat@158.140.38.183] has quit. (Client Quit)
#1355 [16:16] * Thadarthzilla [webchat@5e00949c.bb.sky.com] has quit. (Quit: webchat.esper.net)
#1356 [16:18] * nickname [webchat@71.235.32.186] has joined #minecrafthelp
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#1358 [16:32] * CristianPlay20 [webchat@190-96-150-110.telebucaramanga.net.co] has joined #minecrafthelp
#1359 [16:33] <CristianPlay20> I can not access my account, I click on enter and nothing happens
#1360 [16:34] <CristianPlay20> Please help me
#1361 [16:34] <Lurks> CristianPlay20 what is the exact message?
#1362 [16:36] <CristianPlay20> nothing appears simply reload, it is on the minecraft.net page in login
#1363 [16:37] <Lurks> CristianPlay20 do you have any adblocks or vpn?
#1364 [16:38] <CristianPlay20> Lurks not
#1365 [16:38] <CristianPlay20> when I click where it says to log in it turns gray and then it turns green and nothing happens
#1366 [16:39] <mattym> ??> CristianPlay20 tools/hjt
#1367 [16:39] <Absol> CristianPlay20: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1368 [16:39] <Absol> CristianPlay20: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1369 [16:44] <CristianPlay20> Absol https://paste.ubuntu.com/p/YgsF86gw8d/
#1370 [16:44] * Andrey [webchat@177.92.135.82] has joined #minecrafthelp
#1371 [16:44] <mattym> ??> CristianPlay20 info/mcleaks
#1372 [16:44] <Absol> CristianPlay20: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1373 [16:44] <Absol> CristianPlay20: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1374 [16:44] <mattym> ??> CristianPlay20 win/hosts/edit
#1375 [16:44] <Absol> CristianPlay20: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1376 [16:44] <Absol> CristianPlay20: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1377 [16:44] * mooshroom [~mooshroom@188.29.164.197.threembb.co.uk] has quit. ()
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#1379 [16:44] * Andrey [webchat@177.92.135.82] has left #minecrafthelp
#1380 [16:48] <CristianPlay20> Absol I opened it now, now that I do
#1381 [16:49] <mattym> CristianPlay20, Remove the lines as the earlier instructions noted.
#1382 [16:51] <CristianPlay20> which? What do they say mojang?
#1383 [16:54] * Balzy [webchat@208.68.101.251] has joined #minecrafthelp
#1384 [16:54] * Balzy [webchat@208.68.101.251] has joined #minecrafthelp
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#1386 [16:57] <Balzy> We purchased the 'Spring Mini Games' from the Minecraft store and it says we purchased it (we got a receipt in our email) but it gets stuck on the "download in progress...this won't 'take long" But never downloads.
#1387 [17:05] * renevank [webchat@mobiel6045cb945648.roaming.utwente.nl] has quit. (Quit: webchat.esper.net)
#1388 [17:09] * buud [webchat@188.252.197.31] has joined #minecrafthelp
#1389 [17:09] <buud> hello
#1390 [17:09] <buud> anybody there?
#1391 [17:10] * Mark [webchat@pool-71-244-185-133.bltmmd.fios.verizon.net] has joined #minecrafthelp
#1392 [17:10] <Lurks> maybe
#1393 [17:10] <buud> what is this? mojang staff or random ppl
#1394 [17:10] <Lurks> did u miss this "Nobody's answering? We are volunteer-run and our helpers have real-life responsbilities as well. Please be patient while waiting, or check back in a few hours."?
#1395 [17:11] <Mark> How do I restore a world from back-ups?
#1396 [17:11] <buud> oh cool
#1397 [17:11] <CapFan67> Mark, How did you backup? With the in-game feature or a 3rd party program?
#1398 [17:12] <buud> When i click "minecraft realms" on the main menu i get a screen saying update account, once i go on update account it says its complete but i still cant access realms.. help?
#1399 [17:12] <CapFan67> buud, When you say you can't access realms, do you mean only having a buy option?
#1400 [17:12] <buud> no, as soon as i click realms i get this screen
#1401 [17:13] <buud> http://prntscr.com/nggvl0 this
#1402 [17:13] <CapFan67> ??> buud account/coppa
#1403 [17:13] <Absol> buud: Due to Mojang now being a part of Microsoft, an USA company, it is now required to comply with the Children's Online Privacy Protection Act (COPPA), which limits Mojang from providing service to US children under 13.
#1404 [17:13] <Absol> buud: See this page for more details: https://help.mojang.com/customer/portal/articles/1780997
#1405 [17:14] <buud> http://prntscr.com/nggvyv but it says its complete
#1406 [17:14] <Mark> I backed up after an in-game prompt.
#1407 [17:14] <Mark> My world was having issues after upgrading from 1.13 to 1.14. I tried to revert back to 1.13 via the launch options, and I spawned in my last location, but the village and my house were gone. Everything is gone. I backed up the game before starting my first session in 1.14, but I can't figure out how to get it to load.
#1408 [17:14] <CapFan67> buud, close the game. Log out and back into the launcher.
#1409 [17:15] * Rapn3rd [webchat@8.2.72.43] has joined #minecrafthelp
#1410 [17:15] <CapFan67> Mark, in-game backups are stored at .minecraft\backups\
#1411 [17:16] <buud> CapFan67 still the same issue
#1412 [17:16] <Rapn3rd> Is 1.14 vanilla kind of laggy for people? We have a premium bisect server rated for 60 people, and with 4 people on its kind of laggy
#1413 [17:16] <CapFan67> Rapn3rd, Yes. 1.14 has some performance issues, especially with chunk loading and entity processing.
#1414 [17:16] <CapFan67> Rapn3rd, Hopefully we see an update soon.
#1415 [17:16] <Rapn3rd> ok ty fokr the quick response!
#1416 [17:17] <Mark> Ya, I found those, the folders are still there, but when I followed the instructions on the mojang site it didn't work. I'm not sure if I'm doing something wrong or if there's something wrong with the file.
#1417 [17:18] <CapFan67> Mark, They're compressed files. you'll need to extract the save into the saves folder.
#1418 [17:18] * Dudeinneed [webchat@pool-100-40-127-60.prvdri.fios.verizon.net] has joined #minecrafthelp
#1419 [17:18] <Dudeinneed> is anyone here?
#1420 [17:18] <Lurks> maybe
#1421 [17:18] <CapFan67> Dudeinneed, There are lots of anyones here.
#1422 [17:19] <Mark> Ok, hold on a sec. I extracted it, but I'm not sure I moved it.
#1423 [17:19] <Dudeinneed> ok so im trying to reset my security questions but when i do it says that im logging in from a new place and i need to enter security questions
#1424 [17:21] <CapFan67> Dudeinneed, So, you can't use the link found on this page? https://account.mojang.com/me/changeSecretQuestions
#1425 [17:22] <Dudeinneed> im trying to reset from a phone, should i try on a computer?
#1426 [17:22] <Mark> Ok
#1427 [17:22] <Mark> Now what
#1428 [17:22] * buud [webchat@188.252.197.31] has quit. (Quit: webchat.esper.net)
#1429 [17:22] <CapFan67> Dudeinneed, I haven't tried the process from a phone. I'm unsure if it would be any different.
#1430 [17:22] <Dudeinneed> ok im gonna try on a computer
#1431 [17:23] <CapFan67> Mark, Extract your save. Rename the save (assuming you're not replacing the old one). Place it in the saves folder. Run game.
#1432 [17:23] <Mark> How do I extract the save?
#1433 [17:23] <CapFan67> Mark, Be aware that depending on your extraction tool, you may have introduced an extra folder. In the end, it should be .minecraft\saves\World_Name\level.dat
#1434 [17:24] <CapFan67> Mark, With any archive extraction tool, or windows file explorer. double clicking on an archive should automatically open it.
#1435 [17:25] <Mark> The specific thing I'm looking for is level.dat. I think it's already extracted, so I just need to get it into the game?
#1436 [17:26] <CapFan67> Mark, you need all the files to restore a world. However, you only need the level.dat to show up on the list. I only mention it so you know which folder you're looking for.
#1437 [17:27] <Mark> ok, well that's there then.
#1438 [17:27] <CapFan67> Mark, In that case, your world should show up on your saves list.
#1439 [17:27] <Mark> ok, so now what do I do?
#1440 [17:28] <CapFan67> test.
#1441 [17:31] <Mark> Hold on, waiting on things to load.
#1442 [17:36] * Hannah [webchat@162.221.87.130] has joined #minecrafthelp
#1443 [17:37] <Hannah> Hi so basically after 1.14 the game crashes the second i try to join a world
#1444 [17:37] <Hannah> i can play any version before 1.14
#1445 [17:37] <Hannah> its only 1.14
#1446 [17:37] <mattym> ??> Hannah launcher/log
#1447 [17:37] <Absol> Hannah: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1448 [17:37] <Hannah> crash report is super long but i can send it if you'd like
#1449 [17:38] <mattym> Hannah, Provide it via the instructions linked. Keeps it so the long log doesnt take up space here
#1450 [17:41] <Hannah> https://paste.ubuntu.com/p/ZVG25YM9Yr/
#1451 [17:41] <Hannah> thank u!
#1452 [17:41] <mattym> Hannah, Mac?
#1453 [17:41] <Hannah> yes
#1454 [17:42] <mattym> Hannah, Currently, we know of no fix for this, but keep an eye on the following bug report: https://bugs.mojang.com/browse/MC-149225
#1455 [17:43] * Hannah [webchat@162.221.87.130] has quit. (Quit: webchat.esper.net)
#1456 [17:45] <Mark> Sorry for the delay in updating. Everything is back when I open the game in 1.14. Thank you SO MUCH CapFan67! It's just a game but I was pretty upset when I thought everything was gone.
#1457 [17:46] <Mark> I still can't get 1.13 to see that world anymore. This all started because I tried to revert back to that under launch options. I'm not sure what I'm doing wrong there.
#1458 [17:46] <mattym> Mark, Once opened in a newer version. A world generally will not be usable in older versions.
#1459 [17:48] <Mark> Ah crap. It was backed up before I played the new version. It updated to 1.14 yesterday, the 23. The backup was the saved version from the 22. Theoretically, that should work in 1.13, shouldn't it?
#1460 [17:49] * Lobstershrub [webchat@c-68-47-167-18.hsd1.tn.comcast.net] has joined #minecrafthelp
#1461 [17:49] * nick [webchat@47-210-71-54.bssrcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1462 [17:49] <mattym> Mark, Yes. You can try taking the current 1.14 version of the save out of the saves folder. Put it somewhere else on the computer. Then open another copy of the backup in the saves folder. Then try that in 1.13.2 before opening it in 1.14.
#1463 [17:50] * nick is now known as Guest22451
#1464 [17:50] <Guest22451> hey im constantly crashing when launching the game, getting se binary is not responding
#1465 [17:50] <Lurks> Guest22451 Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1466 [17:50] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1467 [17:50] <mattym> Guest22451, Is that the full error, is there anything else it shows?
#1468 [17:51] <Guest22451> it stops responding while its loading and when i close it, it says that
#1469 [17:52] <Guest22451> ive updated all my drivers, uninstalled and reinstalled minecraft/java multiple times
#1470 [17:53] <Lobstershrub> Hello, I'm trying to migrate my old Minecraft account to a fresh Mojang account I just made today. The help article "account migration issues" (https://help.mojang.com/customer/portal/articles/438361) recommends logging into my account, then going to mojang.com/migrate/import. When I do this, I get a 404 error. I haven't been able to find any other
#1471 [17:53] <Lobstershrub> places to import an account on the site. Does anyone have a recommendation on how to proceed?
#1472 [17:54] <mattym> Lobstershrub, Just to be clear, you logged into the Mojang account you made on mojang.com before going to that link?
#1473 [17:54] <Lobstershrub> Yes
#1474 [17:54] <CapFan67> Lobstershrub, That's not the correct URL. Go here: https://account.mojang.com/migrate
#1475 [17:54] * Ginger [webchat@206.sub-174-234-135.myvzw.com] has joined #minecrafthelp
#1476 [17:54] <mattym> CapFan67, https://account.mojang.com/migrate is for people who have not made a mojang account yet, mojang.com/migrate/import is for if you have one made.
#1477 [17:55] * Ginger [webchat@206.sub-174-234-135.myvzw.com] has quit. (Client Quit)
#1478 [17:55] <mattym> Lobstershrub, You only get the 404 error on mojang.com/migrate/import and not mojang.com?
#1479 [17:55] <Lobstershrub> Thanks much!
#1480 [17:55] <Lobstershrub> just on /import
#1481 [17:57] <mattym> Lobstershrub, If you have another email to make a different Mojang account with, you can use https://account.mojang.com/migrate
#1482 [17:57] <Lobstershrub> That worked for me. Thank you helpful people, I'm all set
#1483 [17:57] * Ginger [webchat@206.sub-174-234-135.myvzw.com] has joined #minecrafthelp
#1484 [17:57] * Ginger [webchat@206.sub-174-234-135.myvzw.com] has joined #minecrafthelp
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#1488 [18:01] <Mark> No luck. I move the saved stuff, and reextracted the back up to set up thy e 1.13.2 and it's still not seeing the world.
#1489 [18:01] <Ginger> Hello, i'm having a problem staying in a new single player survival world and it crashes my game every time enter. I just updated my game to 1.14 and i didn't have this problem in previous versions.
#1490 [18:03] <Mark> Oh wait, I think I figured it out. Let's see what loads.
#1491 [18:03] <Lurks> Ginger https://minecraftirc.net/support-articles/get-minecraft-log/
#1492 [18:03] * Lua [webchat@81-225-205-37-no507.tbcn.telia.com] has joined #minecrafthelp
#1493 [18:07] * Ringy [webchat@98-125-30-90.dyn.centurytel.net] has joined #minecrafthelp
#1494 [18:07] <Ringy> i cant see that i cant connect to a realm
#1495 [18:08] <Mark> It worked ! I have 1.13 back now. Thank you for your help mattym! And thanks again CapFan67!
#1496 [18:09] <Ringy> I am having issues connecting to a realm on live and all my tests are working on the network on my 360. the matchmaking and everyhting is coming back positive so im unsure what is wrong but it says that xbox live is working, until i go into the minecraft game when i click on my realm it says that connection failed. i have restarted my xbox and int
#1497 [18:09] <Ringy> ernet both
#1498 [18:09] <Ginger> ok i got the logs
#1499 [18:10] * dub [webchat@c-76-115-132-130.hsd1.or.comcast.net] has joined #minecrafthelp
#1500 [18:11] <dub> Hey! It says my code to register the windows 10 edition of minecraft has already been activated even though I know I havent activated it
#1501 [18:11] <dub> is there a way to renew the code?
#1502 [18:12] <mattym> Ringy, Contact Xbox Live support.
#1503 [18:12] <mattym> dub, No
#1504 [18:12] <Ringy> i have and they directed me here
#1505 [18:12] <Ringy> and a specialist?
#1506 [18:13] <dub> Im just outta luck?
#1507 [18:13] <mattym> Ringy, They should not have directed you here. We only offer tech support for the Java edition.
#1508 [18:13] <Lua> ¨heyy I have rendering issues
#1509 [18:13] * Ringy [webchat@98-125-30-90.dyn.centurytel.net] has quit. (Quit: webchat.esper.net)
#1510 [18:14] <mattym> dub, You can try contacting Mojang, but ultimately they have no way to know who used the code, so you have no way to prove if it was or wasnt you.
#1511 [18:14] <dub> Awesome, thanks for the help. :)
#1512 [18:14] * dub [webchat@c-76-115-132-130.hsd1.or.comcast.net] has quit. (Client Quit)
#1513 [18:15] <mattym> Lua, You need to elaborate a bit on that.
#1514 [18:15] * Mark [webchat@pool-71-244-185-133.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1515 [18:16] <Lua> all chunks load really slowly so it's impossible to fly anywhere with you elytra because nothing loads. Everything was fine before the update
#1516 [18:16] <Lua> Same on my realms server, everything was fine earlier so idk what happened
#1517 [18:16] * Kan [webchat@97-88-91-161.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#1518 [18:16] <mattym> Lua, Its a known issue for some on the current version. You will just need to wait for them to fix it.
#1519 [18:17] <Lua> okay thanks, just wanted to make sure they knew about it
#1520 [18:18] <Kan> Hey sorry to just pop up out of nowhere but I've been desperate to get some help with an issue with my Minecraft game. Starting in the 1.14 pre-releases, any time I try loading a world, even from a fresh installation, it crashes the game with no crash log. Any ideas on what's wrong here?
#1521 [18:18] <mattym> ??> Kan launcher/log
#1522 [18:18] <Absol> Kan: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1523 [18:19] <Ginger> I still have my logs if anyone wants to help me?
#1524 [18:19] <mattym> Ginger, We would need the link.
#1525 [18:19] * Ginger [webchat@206.sub-174-234-135.myvzw.com] has quit. (Quit: webchat.esper.net)
#1526 [18:20] * Ginger [webchat@206.sub-174-234-135.myvzw.com] has joined #minecrafthelp
#1527 [18:20] * depth_groveler [webchat@c-73-7-6-214.hsd1.ga.comcast.net] has joined #minecrafthelp
#1528 [18:20] <Ginger> do i just paste my logs in chat?
#1529 [18:21] <mattym> Ginger, the pastebin link containing the logs
#1530 [18:21] * Mark [webchat@pool-71-244-185-133.bltmmd.fios.verizon.net] has joined #minecrafthelp
#1531 [18:21] <Ginger> https://paste.ubuntu.com/p/vZXV9psm7D/
#1532 [18:22] <mattym> ??> Ginger win/reinst
#1533 [18:22] <Absol> Ginger: You may need to reinstall the locally installed files that Minecraft puts into place.
#1534 [18:22] <Absol> Ginger: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1535 [18:22] * Ginger [webchat@206.sub-174-234-135.myvzw.com] has quit. (Client Quit)
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#1538 [18:24] * Ginger [webchat@206.sub-174-234-135.myvzw.com] has joined #minecrafthelp
#1539 [18:24] <Kan> Managed to get some logs.
#1540 [18:24] * NobleDoge [webchat@24-205-182-196.dhcp.wsco.ca.charter.com] has joined #minecrafthelp
#1541 [18:24] <Kan> https://paste.ubuntu.com/p/JCg9YXTz3S/
#1542 [18:25] <Ginger> Hey sorry I keep losing connection with the chat
#1543 [18:25] <mattym> Kan, and Ginger, Both of you need to do the following
#1544 [18:26] <mattym> ?? win/reinst
#1545 [18:26] <Absol> win/reinst: You may need to reinstall the locally installed files that Minecraft puts into place.
#1546 [18:26] <NobleDoge> Hey my java keeps unexpectedly keeps crashing on mac how do i fix this?
#1547 [18:26] <Absol> win/reinst: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1548 [18:26] <mattym> Kan and Ginger, After that, see if 1.13.2 still works, and if not grab the log from that version.
#1549 [18:26] <Kan> I've actually done this twice. But I'll do it again.
#1550 [18:27] <mattym> NobleDoge, What message do you get.
#1551 [18:27] <Kan> Oh, 1.13.2 does work.
#1552 [18:27] <mattym> Kan, Do the exact instructions Absol wrote and check after.
#1553 [18:27] <NobleDoge> The last time you opened java, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?
#1554 [18:28] <NobleDoge> After that it returns me to the minecraft launcher and says "Game Crash: an unexpected issue occurred and the game has crashed"
#1555 [18:28] <mattym> ??> NobleDoge launcher/log
#1556 [18:28] <Absol> NobleDoge: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1557 [18:30] <NobleDoge> https://paste.ubuntu.com/p/dct8wCJdXs/
#1558 [18:30] <Ginger> what am i supposed to delete i want to be sure before i accidentally break my game?
#1559 [18:31] <mattym> Ginger, Everything except the folder called saves
#1560 [18:31] <mattym> NobleDoge, Do you know your Macs full model?
#1561 [18:32] * tizzy [webchat@mobile-107-77-232-77.mobile.att.net] has joined #minecrafthelp
#1562 [18:32] <NobleDoge> no
#1563 [18:32] * Ginger [webchat@206.sub-174-234-135.myvzw.com] has quit. (Quit: webchat.esper.net)
#1564 [18:33] * tizzy [webchat@mobile-107-77-232-77.mobile.att.net] has quit. (Client Quit)
#1565 [18:33] <mattym> NobleDoge, If you click on the Apple logo on your computers status bar, you should have the option to view About This Mac
#1566 [18:33] * Reccatus [webchat@104-179-248-31.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1567 [18:33] <NobleDoge> MacBook Pro (15-inch, 2.53GHz, Mid 2009)
#1568 [18:34] <mattym> NobleDoge, And your OSX/MacOS version?
#1569 [18:34] * Kan [webchat@97-88-91-161.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#1570 [18:34] * bp [webchat@c-73-22-235-6.hsd1.il.comcast.net] has joined #minecrafthelp
#1571 [18:34] <NobleDoge> os x yosemite version 10.10.5
#1572 [18:34] <bp> hi
#1573 [18:34] <bp> i need help
#1574 [18:35] * bp [webchat@c-73-22-235-6.hsd1.il.comcast.net] has quit. (Client Quit)
#1575 [18:35] * Ginger [webchat@206.sub-174-234-135.myvzw.com] has joined #minecrafthelp
#1576 [18:35] <mattym> NobleDoge, If you can update your OS do so, otherwise you can only run 1.12.2 or lower. Even with the OS update, I can only say for sure that you can run up to 1.13.2, as that computer is very old and below the requirements.
#1577 [18:36] * Deock [webchat@d149-67-122-106.try.wideopenwest.com] has joined #minecrafthelp
#1578 [18:36] <NobleDoge> oh ty
#1579 [18:36] * NobleDoge [webchat@24-205-182-196.dhcp.wsco.ca.charter.com] has quit. (Quit: webchat.esper.net)
#1580 [18:36] <Deock> Good evening. I seem to be only able to play in demo mode, sadly.
#1581 [18:37] <mattym> ??> Deock launcher/reinst
#1582 [18:37] <mattym> ??> Deock launcher/relog
#1583 [18:37] <Absol> Deock: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1584 [18:37] <Deock> Fresh install, but I'll try and relog.
#1585 [18:37] * Ginger [webchat@206.sub-174-234-135.myvzw.com] has quit. (Client Quit)
#1586 [18:38] * Kan [webchat@97-88-91-161.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#1587 [18:38] <Deock> No dice, unfortunately.
#1588 [18:39] <Kan> Crud. This page just froze and I don't know if I'm in the same chat anymore upon reloading.
#1589 [18:39] <mattym> Deock, When you log in, does the launcher show an email or username in the upper right?
#1590 [18:39] <mattym> Kan, Its always the same chat.
#1591 [18:39] <Deock> Email address.
#1592 [18:39] <Kan> Sorry don't quite know how this works.
#1593 [18:39] <mattym> Deock, Then you are logging in with a Mojang account that does not have the game purchase tied to it.
#1594 [18:40] <Kan> https://paste.ubuntu.com/p/WrBftW3Pbp/
#1595 [18:40] <Kan> Here's my second crash report. Same results even with a clean install.
#1596 [18:40] <mattym> Kan, After the clean install, check with 1.13.2
#1597 [18:40] <Kan> Okay I'll go download 1.13.2 again now.
#1598 [18:43] * Ginger [webchat@206.sub-174-234-135.myvzw.com] has joined #minecrafthelp
#1599 [18:43] * terra [webchat@cpe-184-54-28-196.swo.res.rr.com] has joined #minecrafthelp
#1600 [18:43] <terra> how can I get a refund for my purchase
#1601 [18:43] * Ginger [webchat@206.sub-174-234-135.myvzw.com] has quit. (Client Quit)
#1602 [18:44] <mattym> ??> terra account/refund
#1603 [18:44] <Absol> terra: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1604 [18:45] <terra> ok but I don't have a transaction number in my email never got one
#1605 [18:45] <mattym> terra, When was the purchase made?
#1606 [18:46] <terra> 2 days ago
#1607 [18:46] <mattym> terra, On which website?
#1608 [18:46] <Kan> (When you're ready, I have the results of the 1.13.2 launch, just don't want to interrupt)
#1609 [18:46] * darksingg [webchat@181.149.237.186.palmasnet.inf.br] has joined #minecrafthelp
#1610 [18:46] <mattym> Kan, Just link them whenever.
#1611 [18:46] <darksingg> oiii
#1612 [18:46] <terra> my.minecraft.net/
#1613 [18:46] * depth_groveler [webchat@c-73-7-6-214.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#1614 [18:46] <Kan> https://paste.ubuntu.com/p/Yx6SJfTD9Y/
#1615 [18:47] <darksingg> meu minecraft nao bauxca a1,14
#1616 [18:47] <Kan> (It crashed just like 1.14. Which is new. It didn't do this before.)
#1617 [18:47] <mattym> terra, Have you confirmed that the purchase went through at all?
#1618 [18:47] <mattym> ??> darksingg lang/pt
#1619 [18:47] <Absol> darksingg: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1620 [18:47] <darksingg> pt
#1621 [18:47] <mattym> Kan, Ok
#1622 [18:47] <mattym> ??> Kan win/dxdiag
#1623 [18:47] <darksingg> br
#1624 [18:47] <Absol> Kan: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1625 [18:47] <terra> it did but it never gave me a transactions or comfirmation number
#1626 [18:48] <mattym> terra, What email provider did you use when signing up for your account?
#1627 [18:48] <terra> heresjosh2@gmail.com
#1628 [18:48] * Reccatus [webchat@104-179-248-31.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1629 [18:48] <mattym> terra, Did you check any junk/spam folders for the email from them?
#1630 [18:48] <Kan> I'm going to step away to go eat. I will take care of the DXDiag when I return.
#1631 [18:49] <mattym> Kan, Ping me (say my name in your message) when you return so I see it.
#1632 [18:50] <darksingg> \Hi, my name is lucas, I'm Brazilian. I'm having problems downloading 1.14 to help me solve. You can use google translator and raduzir to Brazilian Portuguese.
#1633 [18:50] <terra> I am trying that right now
#1634 [18:50] <darksingg> Hi, my name is lucas, I'm Brazilian. I'm having problems downloading 1.14 to help me solve. You can use google translate and translate to portuguese brazilian
#1635 [18:50] <mattym> darksingg, What is the error you get when trying to download it?
#1636 [18:50] <darksingg> yes
#1637 [18:51] <darksingg> Hi, my name is lucas, I'm Brazilian. I'm having problems downloading 1.14 to help me solve. You can use google translate and translate to portuguese brazilian
#1638 [18:51] <darksingg> please
#1639 [18:51] <mattym> darksingg, Stop repeating, and answer the question
#1640 [18:51] <mattym> darksingg, Stop repeating, and answer the question
#1641 [18:51] <mattym> darksingg, What is the error you get when trying to download it?
#1642 [18:51] <darksingg> yes
#1643 [18:51] <terra> i have nothing in my spam
#1644 [18:51] <mattym> darksingg, You need to write the error you see.
#1645 [18:51] <mattym> terra, What type of payment method was used?
#1646 [18:51] <terra> debit card visa
#1647 [18:52] <mattym> terra, Call you bank and see if they can provide a transaction number or order number. Include that in the message to Mojang.
#1648 [18:52] <mattym> terra, Also include the fact that you never got the confirmation of purchase email.
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#1655 [19:01] <Nord3> So i have a minecraft account associated with my gmail, and I can't get a reset password email, I've checked spam too, i have no idea where to go from here.
#1656 [19:01] * InnerD77 [webchat@d154-5-46-128.bchsia.telus.net] has joined #minecrafthelp
#1657 [19:01] <Paula> Okay, this isnt Java related. So i understand if you cant help me. But I have a realm on PE. I added some addons that I dont like. Now when I download my map, take the add ons off, then replace my map. Everything uploads except, the add ons are still there. They will not go away. I even deleted the add ons out of my file folders and it made me down
#1658 [19:01] <Paula> load them again! IDK what to do. Can anyone help?
#1659 [19:01] * Kyle [webchat@dhh-201-56.resnet.mtu.edu] has joined #minecrafthelp
#1660 [19:02] <Kyle> I have no clue if anyone in here can help me, I cannot login to my mojang account.
#1661 [19:03] <Kyle> I am using the right email, but have forgotten my password I guess. Its been many years since Ive used minecraft
#1662 [19:03] <InnerD77> Hi, I was wondering if I could get some advice. When i was trying to migrate my sons account, he provided me the wrong email address and he does not have access to it, now it is asking us to verify the email and we are unable to. How can I go about changing that email address to the right one?
#1663 [19:03] <mattym> Nord3, You were already told to contact Mojang.
#1664 [19:04] <terra> my bank said they do not have numbers for trasaction
#1665 [19:04] <mattym> Paula, If they were used in the world, they will remain in the world.
#1666 [19:04] <mattym> Kyle, Have you tried getting a password reset email?
#1667 [19:05] <Kyle> I tried to have it send me a reset password email. But it never went through. I did check all the folders in my email
#1668 [19:05] <Kyle> ^^
#1669 [19:05] <Paula> Even if I upload a the map that no longer has them?
#1670 [19:05] <Nord3> ayy, Kyle, I have the same issue
#1671 [19:05] <mattym> terra, Then just contact Mojang without the ID, in the message explain that you never got confirmation email.
#1672 [19:05] <mattym> ??> Kyle account/send-email
#1673 [19:05] <Absol> Kyle: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1674 [19:05] <Absol> Kyle: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1675 [19:06] <mattym> Paula, If the addons were used in the world, that data is in the world, even if you remove the addon file.
#1676 [19:06] <Paula> Well darn. Thank you!
#1677 [19:06] * Paula [webchat@ip68-11-172-24.br.br.cox.net] has quit. (Quit: webchat.esper.net)
#1678 [19:06] <Lurks> InnerD77 contact mojang support with transaction ID & issue about changing email
#1679 [19:06] <Kyle> Tf is the transaction ID?
#1680 [19:06] <mattym> ??> Kyle account/trans-id
#1681 [19:06] <Absol> Kyle: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1682 [19:07] <Kyle> Yea, slight problem. I bought minecraft many years ago, and I must have deleted the conformation email because I cannot find it.
#1683 [19:08] <mattym> Kyle, That page has other methods for finding it if you no longer have the email.
#1684 [19:10] <Kyle> Yea I'm think I'm boned. Not only do I not know when I bought it, or with what debit card/its number
#1685 [19:10] <Kyle> I*
#1686 [19:11] <mattym> Kyle, Was it purchased via a credit/debit card?
#1687 [19:11] <Kyle> I believe so
#1688 [19:11] <mattym> Kyle, And you don't even know the year?
#1689 [19:12] <Kyle> No, I was young. It was years ago. I would have used one of my moms cards.
#1690 [19:12] <mattym> Kyle, Can you estimate how many years ago?
#1691 [19:13] <Kyle> I would say it was around 2011, give or take
#1692 [19:14] <mattym> Kyle, Fill out the form without it, and ask for alternative verification methods.
#1693 [19:14] <mattym> Kyle, While you wait for their reply, also do the following.
#1694 [19:14] <mattym> ??> Kyle account/trans-id/skrill
#1695 [19:14] <Absol> Kyle: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and was used for gift code purchases from mid-2011 to early-2019.
#1696 [19:14] <Absol> Kyle: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#1697 [19:14] <mattym> Kyle, If you happen to have bought it in the time frame Skrill was used, then you should get a reply from them with the ID.
#1698 [19:15] <mattym> Kyle, Provide it to Mojang when they reply. If not, see what Mojang ask for when they reply.
#1699 [19:15] <Kyle> Ok, thank you
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#1703 [19:21] <raaagnum> hey
#1704 [19:21] <raaagnum> caann somebody help me?
#1705 [19:22] <mattym> raaagnum, Explain what you need help with.
#1706 [19:22] <raaagnum> i have a problem migrating the account
#1707 [19:22] <mattym> raaagnum, What problem?
#1708 [19:23] <raaagnum> the window always haave a problem either bugging and closing or nnot accepting my data
#1709 [19:23] <raaagnum> it says info is wrong,its nnot
#1710 [19:24] <raaagnum> i have my original mojanng email from 2011
#1711 [19:24] <mattym> raaagnum, You will need to contact Mojang support.
#1712 [19:24] <mattym> ??> raaagnum account/send-email
#1713 [19:24] <Absol> raaagnum: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1714 [19:24] <Absol> raaagnum: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1715 [19:24] <raaagnum> oof... thats is going to take some time
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#1717 [19:25] * Ginger [webchat@mobile-107-77-210-97.mobile.att.net] has joined #minecrafthelp
#1718 [19:25] <Ginger> I'm back and i had the same problem
#1719 [19:26] <mattym> Ginger, After the reinstall, I needed you to get a log from 1.13.2
#1720 [19:27] <Ginger> reinstall?
#1721 [19:27] <mattym> Ginger, The last set of instructions you were given.
#1722 [19:27] <Nord3> Do they just have one dude typing away as support? how can being a month behind on these issues be okay...
#1723 [19:28] * Ginger [webchat@mobile-107-77-210-97.mobile.att.net] has quit. (Client Quit)
#1724 [19:28] <mattym> Nord3, Too many people send in support requests for things they shouldn't be.
#1725 [19:28] * Logan [webchat@216.16.219.217.dyn-cm-pool47.pool.hargray.net] has joined #minecrafthelp
#1726 [19:30] <Logan> Hello, my problem is just when I try to download 1.14 it won't load and gives me the an error about it failing to download
#1727 [19:30] <mattym> ??> Logan error/download
#1728 [19:30] <Absol> Logan: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1729 [19:31] <Nord3> But that's an issue with a lot of companies and they still make it a norm to answer in a lot less time, most of the time in less than an hour. I guess i'm just venting, but still, I feel like if they're a month behind they would increase their employees that are dealing with those cases.
#1730 [19:33] <Logan> alright thanks it worked
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#1732 [19:34] <Nord3> I think you're doing awesome +mattym , and I don't think any forum can help me, but it's just annoying I can't get a dude from mojang who has elevated email privileges to help in a good amount of time.
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#1736 [19:58] * ToughPeach [webchat@c-71-205-197-199.hsd1.co.comcast.net] has joined #minecrafthelp
#1737 [19:59] <ToughPeach> I teach a Summer Camp every year that requires students to have a Java edition Minecraft Account. For the past 2 years we have assisted our students in buying and setting up Minecraft accounts. Recently ALL the accounts we have ever purchased and set up for students stopped working. We can’t reset the passwords or access the accounts in any way.
#1738 [20:04] <mattym> ToughPeach, Were the accounts purchased by the students, or on an account that belonged to the camp.
#1739 [20:07] <ToughPeach> Hello, we purchased the MC accounts for the students, but we set up a separate account for each one. We used email addresses that end in @ourdomain.com
#1740 [20:07] * tumbleweed [~bildramer@p2003004CEA0769009C2D44065FA24EE9.dip0.t-ipconnect.de] has quit. (Read error: Connection reset by peer)
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#1742 [20:08] <mattym> ToughPeach, Are you not receiving the password reset emails, or is something else going on?
#1743 [20:08] * Blazze93 [webchat@50-46-187-209.evrt.wa.frontiernet.net] has joined #minecrafthelp
#1744 [20:08] <ToughPeach> correct. we cannot receive password reset emails on any of the accounts
#1745 [20:09] <Blazze93> The issue im having is that minecraft java edition looks extremely choppy when i try to play at my monitors refresh rate (75 hz) compared to 60
#1746 [20:09] <mattym> ToughPeach, Have you checked that your email system is not tossing them in a spam/junk folder. Or simply rejecting them?
#1747 [20:10] <mattym> Blazze93, Have you made sure the settings aren't capped at 60?
#1748 [20:10] <ToughPeach> mattym Yes we checked the junk folders and there wasn't anything. They all worked fine and then one day all of the sudden no one could access their account.
#1749 [20:11] <mattym> ToughPeach, Well, you are going to need to contact Mojang. For each account individually.
#1750 [20:11] <mattym> ??> ToughPeach account/send-email
#1751 [20:11] <Absol> ToughPeach: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1752 [20:11] <Absol> ToughPeach: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1753 [20:11] <Blazze93> yeah i can set it to unlimited and turn on v sync with my monitor set to 75hz and have the fullscreen resolution set to 75 and it still looks super choppy
#1754 [20:12] <mattym> Blazze93, Is the monitor one thats a 60hz with the ability to switch to 75hz?
#1755 [20:12] <ToughPeach> Can I just send 1 email to help@mojang.com with a list of the accounts and transaction IDs?
#1756 [20:13] <mattym> ToughPeach, No
#1757 [20:13] <Blazze93> i dont know, on the box it says 75hz and every other game that allows a high refresh rate works fine
#1758 [20:13] <ToughPeach> There is 60+ accounts. You are saying I have to send a separate email through that form for each one?
#1759 [20:14] <mattym> Blazze93, Minecraft uses a different rendering method than the vast majority of other games. It is not as well optimized for that kind of change.
#1760 [20:15] <mattym> ToughPeach, They will only reply to messages sent via the form.
#1761 [20:15] <mattym> ToughPeach, And instruct you to only use one ID at a time.
#1762 [20:15] <Blazze93> it worked fine before 1.14
#1763 [20:15] <mattym> Blazze93, They have been working on and included rendering changes in 1.14
#1764 [20:16] * Blazze93 [webchat@50-46-187-209.evrt.wa.frontiernet.net] has quit. (Quit: webchat.esper.net)
#1765 [20:16] <ToughPeach> wow. that will be a long project. thanks for your time
#1766 [20:19] * Sun [webchat@cpe-107-184-76-206.socal.res.rr.com] has joined #minecrafthelp
#1767 [20:19] <Sun> hi
#1768 [20:19] <Lurks> hi
#1769 [20:20] <Sun> can anyone help me
#1770 [20:20] <Lurks> maybe
#1771 [20:20] <Sun> minecraft crashes when I click the play button
#1772 [20:21] <Lurks> Sun any anti-virus/vpn?
#1773 [20:21] <Sun> it says an unexpected issue occured
#1774 [20:21] <Sun> not that I'm aware of
#1775 [20:21] <Lurks> Sun Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1776 [20:21] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1777 [20:23] <Sun> uh
#1778 [20:23] <Sun> can u just tell me the further instructions now?
#1779 [20:23] <mattym> Sun, Lets see whats actually going on before trying that.
#1780 [20:23] <Sun> ik
#1781 [20:23] <mattym> ??> Sun launcher/log
#1782 [20:23] <Absol> Sun: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1783 [20:25] <Sun> 18:19:40monitorProcess Monitor fatal Process crashed with exit code 1
#1784 [20:25] <Sun> this is what happenes
#1785 [20:25] <mattym> Sun, Please follow the instructions.
#1786 [20:25] <Sun> which one
#1787 [20:25] <mattym> Sun, The ones Absol linked you.
#1788 [20:25] <Sun> k
#1789 [20:27] <Sun> https://paste.ubuntu.com/p/QJdqzqJ5xg/
#1790 [20:27] <Sun> this one
#1791 [20:28] <Sun> I've been trying everything
#1792 [20:28] <Sun> wouldn't work :(
#1793 [20:28] <mattym> ??> Sun tools/hjt
#1794 [20:28] <Absol> Sun: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1795 [20:28] <Absol> Sun: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1796 [20:29] <Sun> cant opne
#1797 [20:29] <Sun> open
#1798 [20:30] <Sun> it says runtime error
#1799 [20:30] <mattym> Sun, What does?
#1800 [20:30] <Sun> hijack
#1801 [20:30] <ba7888b72413a16a> Sun: what is the full error message
#1802 [20:31] <Sun> run time error '326
#1803 [20:31] <mattym> Sun, Restart the computer. Try to run HijackThis before loading anything else, then return to the chat.
#1804 [20:32] <Sun> can i return to this same chat?
#1805 [20:32] <mattym> Sun, There is only one
#1806 [20:32] <Sun> k
#1807 [20:36] * codeblue203 [webchat@c-76-115-31-224.hsd1.wa.comcast.net] has joined #minecrafthelp
#1808 [20:36] * Angelfer [webchat@customer-189-216-75-101.cablevision.net.mx] has joined #minecrafthelp
#1809 [20:37] * Sun [webchat@cpe-107-184-76-206.socal.res.rr.com] has joined #minecrafthelp
#1810 [20:37] <Sun> this doesn't seem to work
#1811 [20:37] <mattym> Sun, Did versions of Minecraft before 1.14 work?
#1812 [20:37] <Sun> let me try
#1813 [20:38] <Sun> no
#1814 [20:38] <Sun> actually it never worked
#1815 [20:38] <mattym> Sun, Get a log from 1.13.2 if it crashes.
#1816 [20:38] <codeblue203> i cant log in and ever time i try resetting password i never receive the email
#1817 [20:39] <mattym> codeblue203, Have you checked any spam/junk folders in your email account?
#1818 [20:39] <Sun> https://paste.ubuntu.com/p/Xj6bw4fk8P/
#1819 [20:39] <Sun> same thing
#1820 [20:39] <mattym> Sun, Do you have a non alpha-numeric character in your Windows username?
#1821 [20:40] <Sun> whats that
#1822 [20:40] <Sun> kinda confused
#1823 [20:41] <mattym> Sun, What part is confusing?
#1824 [20:41] <Lurks> !,",£,@,~ these
#1825 [20:41] <Sun> and windows username?
#1826 [20:41] <Sun> how do i check
#1827 [20:41] <mattym> Sun, Its the account name you are logged into your computer with.
#1828 [20:42] <Sun> nope, i dont
#1829 [20:42] <Angelfer> no minecraft version works for me
#1830 [20:43] <mattym> Sun, What version of Windows are you on?
#1831 [20:43] <Lurks> Angelfer any error message?
#1832 [20:43] <mattym> Angelfer, What does it say when you try to?
#1833 [20:43] <Sun> 10
#1834 [20:43] <Sun> ascertain
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#1836 [20:45] <mattym> Sun, Is it a personal computer, or one provided by a school/work/library etc.
#1837 [20:45] <Sun> pc
#1838 [20:45] <Angelfer> Lurks yes
#1839 [20:46] <Sun> minecraft just keep crashing
#1840 [20:46] <Angelfer> +mattym This is the error Current Language: ~~ERROR~~ NullPointerException: null
#1841 [20:46] <mattym> Sun, Based on the errors both programs are throwing up. You may need to run through Windows Update before we can continue any troubleshooting.
#1842 [20:47] <mattym> ??> Angelfer launcher/log
#1843 [20:47] <Absol> Angelfer: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1844 [20:48] <Sun> help
#1845 [20:50] <Angelfer> @Absol I´ll try
#1846 [20:51] * Angelfer [webchat@customer-189-216-75-101.cablevision.net.mx] has quit. (Quit: webchat.esper.net)
#1847 [20:52] <Sun> guys
#1848 [20:52] <Sun> ?
#1849 [20:52] <mattym> Sun, Read my last message to you.
#1850 [20:52] <Sun> well
#1851 [20:53] <Sun> i did
#1852 [20:53] <mattym> Sun, It found no updates?
#1853 [20:53] <Sun> yeah
#1854 [20:53] <Sun> my windows 10 always updates by itself
#1855 [20:53] <Sun> so
#1856 [20:53] <Sun> no worries about that
#1857 [20:53] <mattym> Sun, Check it manually.
#1858 [20:54] <Sun> is there a call we can get into like discord so I can screenshare and show you?
#1859 [20:54] <mattym> Sun, No
#1860 [20:54] <mattym> Sun, Make sure you have it manually check.
#1861 [20:54] <Sun> yep
#1862 [20:54] <Sun> newest
#1863 [20:55] <mattym> ??> Sun win/sfc
#1864 [20:55] <Absol> Sun: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#1865 [20:55] <Absol> Sun: In the command window, enter "sfc /scannow", and press Enter. Keep this window open until it is finished.
#1866 [20:57] <Sun> doing it
#1867 [20:57] <Sun> its very slow
#1868 [21:01] <Sun> what does sfc scan do
#1869 [21:02] <mattym> Sun, Its a system file check, based on the error you were getting from HijackThis, you may have a corrupted or missing system file.
#1870 [21:02] <mattym> Sun, Let me know what it says when the scan is complete.
#1871 [21:03] <Sun> jk
#1872 [21:03] <Sun> k
#1873 [21:03] <Sun> btw what does a standard minecraft file looks like
#1874 [21:03] <Sun> I might be missing files
#1875 [21:03] <Sun> just mayyybe
#1876 [21:03] <mattym> Sun, There are thousands of files. No way to check manually.
#1877 [21:04] <Sun> well
#1878 [21:04] <Sun> just a picture would be good
#1879 [21:04] <Sun> so I can compare
#1880 [21:04] <mattym> Sun, Wait on the SFC to finish
#1881 [21:04] <Sun> k
#1882 [21:04] <Sun> well it takes a while
#1883 [21:07] * nupsqup [webchat@ool-43549ca5.dyn.optonline.net] has joined #minecrafthelp
#1884 [21:08] <Sun> btw
#1885 [21:09] <Sun> is this chat believable?
#1886 [21:09] <Sun> no scams right
#1887 [21:09] <Sun> no scams right
#1888 [21:09] * nupsqup [webchat@ool-43549ca5.dyn.optonline.net] has left #minecrafthelp
#1889 [21:09] <mattym> Sun, This chat is recommended by Mojang. No scams.
#1890 [21:09] <Sun> ok
#1891 [21:13] * Yo [webchat@99-112-184-161.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1892 [21:19] * Yo [webchat@99-112-184-161.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1893 [21:24] <Sun> alright
#1894 [21:24] <Sun> finally
#1895 [21:24] <Sun> now what
#1896 [21:24] <mattym> Sun, What did it say when it finished?
#1897 [21:25] <Sun> which one do u mean
#1898 [21:25] <mattym> Sun, When SFC finished scanning, it should have given you some sort of message.
#1899 [21:25] <mattym> Sun, What did it say?
#1900 [21:25] <Sun> offlogfile
#1901 [21:26] <Sun> windir/logs/cbs/cbs.log
#1902 [21:26] <mattym> Sun, It should have said whether it found issue, or that it found nothing. What did it say?
#1903 [21:27] <Sun> I see
#1904 [21:27] <Sun> because my computer is in chinese
#1905 [21:27] <Sun> the program doesn't seem to show
#1906 [21:27] * SoulLink [webchat@mobile-107-77-224-189.mobile.att.net] has joined #minecrafthelp
#1907 [21:27] <Sun> but it just shows question marks
#1908 [21:28] <SoulLink> I keep receiving an error when trying to install the latest update.
#1909 [21:29] <mattym> Sun, Is the Windows username also in Chinese?
#1910 [21:29] * jaschultze [webchat@71-10-190-61.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#1911 [21:29] <mattym> SoulLink, What does the error say?
#1912 [21:29] <jaschultze> I have a problem
#1913 [21:29] <jaschultze> is there anyway I can get my name changed before the 30 days?
#1914 [21:30] <SoulLink> Unable to save download. sapling_hit4.ogg
#1915 [21:30] <mattym> jaschultze, No
#1916 [21:30] <Sun> It says it has detected issues but some could not be fixed
#1917 [21:30] <jaschultze> because I changed it as an inside joke and didn't realize I would have to wait
#1918 [21:30] * what [webchat@174-20-181-166.mpls.qwest.net] has joined #minecrafthelp
#1919 [21:30] <mattym> ??> SoulLink error/download
#1920 [21:30] <Absol> SoulLink: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1921 [21:30] <Sun> no
#1922 [21:30] <mattym> Sun, If it found errors that it couldn't fix. You may need to do a reinstall of Windows.
#1923 [21:30] * jaschultze [webchat@71-10-190-61.dhcp.stls.mo.charter.com] has quit. (Client Quit)
#1924 [21:31] <Sun> k then
#1925 [21:31] <Sun> yeah
#1926 [21:31] <what> hey are you there?
#1927 [21:31] <what> Can I connect to my friends IOS realm using my Mac with the Minecraft java edition?
#1928 [21:32] <mattym> what, No
#1929 [21:32] <what> ok
#1930 [21:32] <what> can I return the game then because that was the only reason I bought it and I bought it yesterday?
#1931 [21:33] <mattym> ??> what account/refund
#1932 [21:33] <Absol> what: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1933 [21:34] <what> does not being able to join my friends realm count as "f you're unable to play your game after visiting our technical support resources"
#1934 [21:34] <mattym> what, Not really.
#1935 [21:34] <what> OK RIP I just wasted $25 oops
#1936 [21:35] <what> can I join people who play on IOS who are in my proximities with my Mac?
#1937 [21:35] <what> like a local server
#1938 [21:36] <mattym> what, No, Java edition can only join servers, or other games on Java Edition.
#1939 [21:36] <what> oh crap 😡😡
#1940 [21:36] <what> Are you a real person?
#1941 [21:36] <what> or just a program?
#1942 [21:37] <mattym> mattym, Real person.
#1943 [21:37] <what> cool
#1944 [21:37] <CapFan67> what, Well all ask ourselves that. =P
#1945 [21:37] <what> do you get payed or are you a volunteer?
#1946 [21:37] <SoulLink> @what If you want to join an ios realm on your pc then I'm pretty sure the only way is by having Windows 10 Edition
#1947 [21:37] <mattym> what, Did you read any of what the page you are on says?
#1948 [21:38] <what> Ohh thanks for the help I appreciate it a lot!!
#1949 [21:38] <what> bye
#1950 [21:39] <SoulLink> btw thank you +mattym. The error isnt showing up anymore.
#1951 [21:40] <SoulLink> Turned out I had ByteFence.
#1952 [21:41] * RunaboX223O [webchat@mta-98-4-24-183.buffalo.rr.com] has joined #minecrafthelp
#1953 [21:42] <SoulLink> The update finished fine. Thank you!
#1954 [21:42] * SoulLink [webchat@mobile-107-77-224-189.mobile.att.net] has quit. (Quit: webchat.esper.net)
#1955 [21:43] <RunaboX223O> Hi! I have a problem with play with my friends. I am on Minecraft Windows 10 Edition and I am trying to play with my friend on a world that i have created. After creating the world I told him to join, but he had the error "Unable to connect to world" and then I had invited him, but it still didn't work. After that, We restarted our games and did th
#1956 [21:43] <RunaboX223O> e same thing as before, but nothing worked. Can you please help me with this issue?
#1957 [21:48] <mattym> RunaboX223O, Sorry but we really only handle Java Edition issues here. Check the forums, reddit, or the Xbox support page.
#1958 [21:48] <RunaboX223O> Ok, thank you
#1959 [21:49] * RunaboX223O [webchat@mta-98-4-24-183.buffalo.rr.com] has quit. (Quit: webchat.esper.net)
#1960 [21:49] * Gabrythehedgehog [webchat@37.161.244.115] has joined #minecrafthelp
#1961 [21:50] <Gabrythehedgehog> Can i ask question?
#1962 [21:51] <Lurks> of course not, just kidding, thats why u r here
#1963 [21:53] <Gabrythehedgehog> But make the discounts on Minecraft Java Edition?
#1964 [21:54] <CapFan67> Gabrythehedgehog, Are you asking if Java Edition ever goes on sale? To the best of my knowledge, it has never gone on sale or discount.
#1965 [21:55] <Gabrythehedgehog> Yes
#1966 [21:56] * SmokeFries [webchat@cpe-24-90-206-63.nyc.res.rr.com] has joined #minecrafthelp
#1967 [21:56] <SmokeFries> hello
#1968 [21:56] <SmokeFries> djsksks
#1969 [21:56] <SmokeFries> helloooo??
#1970 [21:56] * SmokeFries [webchat@cpe-24-90-206-63.nyc.res.rr.com] has quit. (Client Quit)
#1971 [21:57] * tacoball56 [webchat@d154-5-104-170.bchsia.telus.net] has joined #minecrafthelp
#1972 [21:57] <tacoball56> Hey
#1973 [21:57] <tacoball56> I press the button to login and 0 things happen
#1974 [21:58] <tacoball56> Its been doing this to me for like a week ive even tried making new accs
#1975 [21:58] <tacoball56> I just want to buy the game
#1976 [21:58] <Gabrythehedgehog> But why you never make discounts on Minecraft Java Edition?
#1977 [21:59] <Gabrythehedgehog> Tell me
#1978 [21:59] <CapFan67> Gabrythehedgehog, "We" are not Mojang, but rather volunteers who help with Java Edition technical issues. I simply stated that to my knowledge, Mojang has never put the game on sale.
#1979 [22:00] <tacoball56> I dont even get any prompts that login was failed
#1980 [22:00] <tacoball56> it acts like I cant press the button
#1981 [22:00] <Gabrythehedgehog> Ok thank you good bye
#1982 [22:01] <tacoball56> please help I just want to play with my friends
#1983 [22:01] <CapFan67> tacoball56, Are you talking about the website or the launcher?
#1984 [22:01] <tacoball56> The website
#1985 [22:01] <tacoball56> I just made the account like 5 mins ago I can login on mojang but not minecraft
#1986 [22:02] <tacoball56> I want to buy the game but I cant because when I press the button nothing happens except it turns grey
#1987 [22:02] <CapFan67> tacoball56, have you tried another device, such as your Mobile?
#1988 [22:02] <tacoball56> No I dont have mobile
#1989 [22:03] <tacoball56> its strange because its as if the button doesnt work like it doesnt go anywhere it has no function
#1990 [22:04] <CapFan67> tacoball56, As a side question, have you run MCLkeaks, which can cause this sort thing with logins?
#1991 [22:04] * Kan [webchat@97-88-91-161.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#1992 [22:04] <tacoball56> No I have never ran anything at all im trying to buy the game today
#1993 [22:05] <Kan> I hope I wasn't gone too long.
#1994 [22:05] <CapFan67> tacoball56, Do you have any adblockers / addons installed? (You may want to try a different browser)
#1995 [22:05] <Kan> Dinner took me out of the house meaning it's taken me a while to get back.
#1996 [22:05] <tacoball56> I do have adblocker but I tried disabling it, I use firefox I will try edge right now
#1997 [22:05] <mattym> Kan, Do you need the dxdiag instructions again.
#1998 [22:06] <Kan> Oh right that's what I needed to do! No I still have the tab open let me get on that.
#1999 [22:06] <tacoball56> Same thing happens on edge
#2000 [22:06] <tacoball56> idk why its not working
#2001 [22:07] <CapFan67> tacoball56, The Mojang & Minecraft websites use dynamic content. Something in your PC/Browser is preventing them from working properly. I'm not sure what to advise.
#2002 [22:07] <tacoball56> I dont have anything blocked but ads which I disabled on the minecraft website so it shouldnt be doing anything to minecraft.net
#2003 [22:08] <Kan> https://paste.ubuntu.com/p/sSKRZCjhN2/
#2004 [22:08] <Kan> Here's the link mattym
#2005 [22:08] <tacoball56> the captcha shows up and everything
#2006 [22:08] <tacoball56> but when I do it nothing happens
#2007 [22:09] <mattym> Kan, Ok, the basic issue is, you need a driver update.
#2008 [22:09] <Kan> For which driver?
#2009 [22:09] <mattym> Kan, The issue there is HP does not provide new drivers, and also blocks out direct installs from Intel.
#2010 [22:10] <Kan> Ah yikes, so this computer's too old now?
#2011 [22:10] <mattym> Kan, You can run 1.13.2 or earlier if you turn the "Use VBO" option in Video Settings Off.
#2012 [22:10] <mattym> Kan, To run 1.14 or later, you will need to find a way to install the latest Intel Graphics driver for your hardware.
#2013 [22:11] <Kan> Oh! That's why I was able to run it before.
#2014 [22:11] <Kan> Hrm, I'll look into that and see if I'm able to.
#2015 [22:12] <tacoball56> yea the button just doesnt work its super strange no other website has done this to me
#2016 [22:13] <mattym> ??> tacoball56 tools/hjt
#2017 [22:13] <Absol> tacoball56: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2018 [22:13] <Absol> tacoball56: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2019 [22:13] <tacoball56> Ok
#2020 [22:13] * terra [webchat@cpe-184-54-28-196.swo.res.rr.com] has quit. (Quit: webchat.esper.net)
#2021 [22:14] <tacoball56> https://paste.ubuntu.com/p/bBkQKvrxTV/
#2022 [22:15] <mattym> ??> tacoball56 info/mcleaks
#2023 [22:15] <Absol> tacoball56: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#2024 [22:15] <Absol> tacoball56: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#2025 [22:15] <mattym> ??> tacoball56 win/hosts/edit
#2026 [22:15] <Absol> tacoball56: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2027 [22:15] <Absol> tacoball56: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2028 [22:17] * Vy [webchat@c-73-162-182-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#2029 [22:18] <Vy> Hello?
#2030 [22:18] <Lurks> Vy hi?
#2031 [22:18] <Vy> Hiya. I'm having trouble with 1.14
#2032 [22:18] <tacoball56> Its not working it wont take me to the host file it just makes a shortcut to images
#2033 [22:19] <Vy> Can't seem to find anything on the forums about it.
#2034 [22:19] <mattym> tacoball56, Make sure you have followed the instructions exactly.
#2035 [22:19] <Lurks> Vy what exactly that be? what kind of error message u get?
#2036 [22:19] <Vy> Essentially, I can run 1.13.2 and before just fine. But in 1.14, whenever I create or load a new world, the game crashes.
#2037 [22:19] <Vy> I can get the error .log file.
#2038 [22:20] <Lurks> Vy that be great if did and paste it here https://paste.ubuntu.com/ then give us the link
#2039 [22:21] <Vy> https://paste.ubuntu.com/p/R6chwHhzdD/
#2040 [22:21] <tacoball56> I followed the instructions and nothing happens
#2041 [22:21] <tacoball56> it just creates it to a folder that doesnt even exist
#2042 [22:22] <tacoball56> I cant even use run to get there
#2043 [22:22] * orion1977 [webchat@bl11-127-119.dsl.telepac.pt] has joined #minecrafthelp
#2044 [22:22] <mattym> Vy, Unfortunately there are no known fixes for that error yet. Keep an eye on this bug report for more info https://bugs.mojang.com/browse/MC-149225
#2045 [22:22] <CapFan67> tacoball56, Run Notepad as Administrator. Choose File>Open and enter the path listed by absol. Then you should be able to edit the hosts file.
#2046 [22:23] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#2047 [22:23] <Vy> Ahh that's unfortunate. I still received this error during all of the snapshots too. I hope this gets resolved soon. Thanks then!
#2048 [22:23] <tacoball56> ? you are confusing me I followed the exact instructions and nothings is happening
#2049 [22:24] <tacoball56> Ok I opened the host file
#2050 [22:24] <tacoball56> so I remove the mojang stuff?
#2051 [22:24] <mattym> tacoball56, Yes
#2052 [22:25] <tacoball56> IT WORKED thank you soo much, I never used that program so im confused as of why thats even there maybe from my brother thank you
#2053 [22:26] <orion1977> Hello!
#2054 [22:26] <orion1977> Unfortunately, it seems my problem has no solution yet...; game crashing when I load the world - tried to create new worlds, still crashed; went back to 1.13, still crashed; deleted all java and MC files and no solution...
#2055 [22:27] <mattym> orion1977, Can you do the following instructions Absol will link in 1.13.2
#2056 [22:27] <mattym> ??> orion1977 launcher/log
#2057 [22:27] <Absol> orion1977: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2058 [22:28] * tacoball56 [webchat@d154-5-104-170.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#2059 [22:28] <orion1977> getting there, I guess
#2060 [22:30] <orion1977> loading at this moment
#2061 [22:32] <orion1977> do I let it crash before sending?
#2062 [22:32] <mattym> orion1977, Yes
#2063 [22:35] <orion1977> https://paste.ubuntu.com/p/8Sc8HdQ2hH/
#2064 [22:35] <mattym> orion1977, Is that the full log?
#2065 [22:36] * Kan [webchat@97-88-91-161.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#2066 [22:36] <orion1977> no, sorry
#2067 [22:37] <orion1977> https://paste.ubuntu.com/p/B4Vq7p2fMB/
#2068 [22:37] <orion1977> misclicked when selecting
#2069 [22:37] <mattym> orion1977, And can you also get the log from 1.13.2
#2070 [22:38] <orion1977> not anymore, as I re-installed it some hours ago
#2071 [22:38] <mattym> ??> orion1977 launcher/change-version
#2072 [22:38] <Absol> orion1977: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#2073 [22:38] <orion1977> oh ok
#2074 [22:43] <orion1977> https://paste.ubuntu.com/p/b42YQnxg2r/
#2075 [22:43] <mattym> orion1977, Ok try this on 1.13.2, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#2076 [22:43] <mattym> orion1977, Then see if a world loads.
#2077 [22:46] * Perkuno [webchat@c-68-48-120-214.hsd1.mi.comcast.net] has joined #minecrafthelp
#2078 [22:46] <orion1977> seems to be working
#2079 [22:46] <mattym> ??> orion1977 win/dxdiag
#2080 [22:46] <Absol> orion1977: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2081 [22:47] * Perkuno [webchat@c-68-48-120-214.hsd1.mi.comcast.net] has quit. (Client Quit)
#2082 [22:47] * Riikchu [webchat@S010600fc8df440a3.vn.shawcable.net] has joined #minecrafthelp
#2083 [22:49] <Riikchu> Hello, I'm having an issue when I first try to load into any new world and it crashes as soon as I open minecraft. This is the crash report I'm getting https://paste.ubuntu.com/p/Pj9m8nSxWm/
#2084 [22:49] <mattym> Riikchu, Can you copy the full log.
#2085 [22:50] <Riikchu> Sure should I just paste it in here?
#2086 [22:50] <mattym> Riikchu, No, still via a pastebin site
#2087 [22:51] <orion1977> https://paste.ubuntu.com/p/7cTm7vtYN2/
#2088 [22:51] <orion1977> https://paste.ubuntu.com/p/7cTm7vtYN2/
#2089 [22:51] <orion1977> double, sorry
#2090 [22:51] <mattym> orion1977, Ok one moment.
#2091 [22:52] <Riikchu> https://paste.ubuntu.com/p/KC4tcWvCSr/ Here is the entire log
#2092 [22:52] <mattym> ??> Riikchu win/dxdiag
#2093 [22:52] <Absol> Riikchu: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2094 [22:52] <Riikchu> Okay
#2095 [22:53] * Belzer [webchat@ip68-111-209-17.sd.sd.cox.net] has joined #minecrafthelp
#2096 [22:54] <mattym> orion1977, I cannot find any driver updates on the Samsung support page, so lets try the Intel one.
#2097 [22:54] <Belzer> is anyone here?
#2098 [22:54] <mattym> orion1977, Download and Install the 2nd file listed on the left of this page. https://downloadcenter.intel.com/download/28164/Intel-Graphics-Driver-for-Windows-15-33-?product=81499
#2099 [22:54] <orion1977> Sure
#2100 [22:54] <Belzer> I have a major problem!
#2101 [22:54] <orion1977> on it
#2102 [22:55] <mattym> Belzer, Explain the issue.
#2103 [22:56] <Belzer> So, I updated Minecraft on my Xbox One for the new 1.14 update. When Minecraft was done updating, I entered my world, and I noticed that the new mobs, plants, and other items from the new 1.14 update were not in the game.
#2104 [22:57] <mattym> Belzer, To the best of my knowledge, the Bedrock versions did not get all the features of 1.14 yet.
#2105 [22:58] <Belzer> I have better together version
#2106 [22:58] <mattym> Belzer, That is the Bedrock edition
#2107 [22:59] <orion1977> should I enable WinSAT?
#2108 [22:59] <Belzer> Will the Xbox One get the new missing features?
#2109 [22:59] <mattym> orion1977, That should have nothing to do with your issue.
#2110 [22:59] <mattym> Belzer, Eventually
#2111 [22:59] <orion1977> ok
#2112 [23:00] <Belzer> Is there a specific date for the release?
#2113 [23:00] <mattym> orion1977, Are you sure you grabbed the second file listed on the left of that page, the one that started with Win64 and ended with .exe?
#2114 [23:00] <mattym> Belzer, No
#2115 [23:00] <Belzer> ok
#2116 [23:00] <orion1977> yes, doublechecked that
#2117 [23:00] <CapFan67> Belzer, What features do you think you're missing?
#2118 [23:01] <Belzer> I'm missing the Fox
#2119 [23:01] <Belzer> I'm also missing some of the new plants
#2120 [23:01] <orion1977> installing 10.18.10.5059
#2121 [23:01] <orion1977> version
#2122 [23:02] <Riikchu> Hey so I have the followed the instructions and here it is https://paste.ubuntu.com/p/YJ3TycxmJ4/
#2123 [23:02] <CapFan67> Belzer, *nods* Yes, a bit longer to wait then.
#2124 [23:02] <Belzer> ok
#2125 [23:02] <mattym> Riikchu, One moment.
#2126 [23:02] <Riikchu> okay
#2127 [23:02] <mattym> Riikchu, Download and Install the file from this page https://www.geforce.com/drivers/results/146344
#2128 [23:03] <Riikchu> ok
#2129 [23:04] * Belzer [webchat@ip68-111-209-17.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#2130 [23:05] * bbb [webchat@ip68-111-209-17.sd.sd.cox.net] has joined #minecrafthelp
#2131 [23:05] * bbb [webchat@ip68-111-209-17.sd.sd.cox.net] has quit. (Client Quit)
#2132 [23:06] * orion1977 [webchat@bl11-127-119.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#2133 [23:08] * orion1977 [webchat@bl11-127-119.dsl.telepac.pt] has joined #minecrafthelp
#2134 [23:09] <mattym> orion1977, Did the driver install complete?
#2135 [23:09] <orion1977> yet installing
#2136 [23:09] <mattym> orion1977, Try running 1.14 again.
#2137 [23:10] <orion1977> now or when the install is complete?
#2138 [23:10] <mattym> orion1977, After its done, sorry.
#2139 [23:10] <orion1977> Ok, no problem
#2140 [23:11] <orion1977> restarting the computer
#2141 [23:11] <orion1977> back in a moment
#2142 [23:12] * orion1977 [webchat@bl11-127-119.dsl.telepac.pt] has quit. (Client Quit)
#2143 [23:25] * Reccatus [webchat@104-179-248-31.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#2144 [23:27] * Kan [webchat@97-88-91-161.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#2145 [23:27] <Reccatus> Hello! i've been having trouble with entering my Minecraft worlds ever since my launcher automatically updated to 1.14. It keeps crashing and saying that Java has stopped working. I talked to another helper about this and they determined that my drivers were most likely the problem and not Minecraft. We left off there as I went to go check out my d
#2146 [23:27] <Reccatus> rivers' website, which is Intel.
#2147 [23:28] <Kan> Hey just popping back in to say I was able to fix the problem, and deliver a thanks to mattym for helping me out.
#2148 [23:28] <mattym> Kan, Were you able to update the driver?
#2149 [23:28] <Kan> I was able to update my drivers by manually downloading the proper ones from Intel's website, yes.
#2150 [23:28] <mattym> Kan, It was an HP computer right?
#2151 [23:29] <Kan> Don't like the fact that HP specifically blocks automatic downloads. That just smells of planned obsolescence.
#2152 [23:29] <mattym> Kan, Surprised that worked, but thankfully it did.
#2153 [23:29] <mattym> Reccatus, Were you able to update?
#2154 [23:29] <Kan> Yeah important thing I found in the past few hours that may help others:
#2155 [23:30] * orion1977 [webchat@bl11-127-119.dsl.telepac.pt] has joined #minecrafthelp
#2156 [23:31] <Kan> HP computers block automatic driver downloads that are newer than their last approved update, but if you download the zip file and update it manually from the Device Manager, there's 0 issue. HP does this because they want to have control over driver updates, but can't be bothered to keep on top of them, which tells me this is intentional, and the
#2157 [23:31] <Kan> ir hope is that people will just buy a new computer.
#2158 [23:31] <mattym> Kan, Odd, glad that method worked, but I have also seen it not.
#2159 [23:31] <orion1977> seems to be working now
#2160 [23:32] <Reccatus> Whoa, that's very simimlar to the problem I'm having right now!
#2161 [23:32] <mattym> Kan, I guess it depends on which version of HPs lockout is in use
#2162 [23:32] <mattym> Reccatus, Its the same.
#2163 [23:32] <orion1977> But for some reason I can't restore my screen's brightness
#2164 [23:32] <mattym> Reccatus, Did the linked Intel driver you were given work for you?
#2165 [23:33] <mattym> orion1977, The update may have defaulted it to something else. Have you tried adjusting it with a keyboard shortcut?
#2166 [23:33] <Kan> Should I stick around in case I did something out of the ordinary that may be pertinent?
#2167 [23:33] * Robin [webchat@c-73-2-181-29.hsd1.ms.comcast.net] has joined #minecrafthelp
#2168 [23:33] <mattym> Kan, No. That was a valid method, just doesnt work on some systems.
#2169 [23:34] <Reccatus> I don't really know about the driver linked to me yet. I'm worried about installing it because when I chose to manually update it, my computer said "windows cannot verify that it is compatible with your hardware. If the driver is not compatible, your hardware will not work correctly and your computer might become unstable or stop working completely
#2170 [23:34] <Reccatus> ."
#2171 [23:34] <Kan> Ah okay. Well, thanks again for the help mattym, means a lot.
#2172 [23:34] * sel [webchat@c-73-86-82-236.hsd1.md.comcast.net] has joined #minecrafthelp
#2173 [23:34] <mattym> Reccatus, Yes, that would be the HP block.
#2174 [23:34] <Kan> Good luck Reccatus!
#2175 [23:34] <orion1977> Yes, I did
#2176 [23:34] <orion1977> And enrgy settings too
#2177 [23:35] <orion1977> but anyway
#2178 [23:35] <Robin> hellooo i got sent here cause my bug report wasnt considered a bug? should i just link it over for you guys so you can read it?
#2179 [23:35] <mattym> Robin, Sure
#2180 [23:35] <Robin> https://bugs.mojang.com/browse/MC-149561
#2181 [23:35] * Kan [webchat@97-88-91-161.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#2182 [23:35] <mattym> Reccatus, You can try the manual install, but if that doesnt work, you will likely be stuck on 1.13.2 or lower.
#2183 [23:36] <mattym> Robin, Its only does so when entering a world/server/realm?
#2184 [23:36] <Robin> yeah it runs fine and doesnt lag in the menu or anything but when i enter a world it just crashes either instantly or within 30 seconds
#2185 [23:37] <mattym> Robin, Can you try to load into 1.13.2 and try the following.
#2186 [23:37] <mattym> Robin, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#2187 [23:37] <mattym> Robin, Let me know if it properly loads into a world after that.
#2188 [23:38] <Reccatus> Ah butts. I did try manually installing a driver and it says that "The driver selected for this device does not support this version of Windows." Either thats the HP block again or I chose the wrong driver.
#2189 [23:38] <Robin> okay ill let you know! might be a bit though since it takes a long time to load it up
#2190 [23:38] <mattym> Reccatus, If it was from that page you were linked earlier today, it should be the correct one, so likely and HP issue.
#2191 [23:39] <mattym> Robin, Take your tiem.
#2192 [23:39] <mattym> time*
#2193 [23:43] <orion1977> So, I tried to get an older world and loaded it and everything seems to be ok
#2194 [23:43] <mattym> orion1977, On 1.14?
#2195 [23:44] <orion1977> yes
#2196 [23:44] <mattym> orion1977, If it stays loaded into a world without crashing in the first few minutes, it should be ok.
#2197 [23:44] <orion1977> i'll give it some more minutes then
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#2200 [23:49] <Robin> hello again it wouldnt let me type for some reason, but i was able to connect and load into a world without crashing, it was a bit laggy but i mean hey i didnt crash
#2201 [23:50] <mattym> Robin, In 1.13.2 with that setting Off?
#2202 [23:50] <Robin> yes
#2203 [23:50] <mattym> ??> Robin win/dxdiag
#2204 [23:50] <Absol> Robin: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2205 [23:50] * Simi [webchat@82-181-68-167.bb.dnainternet.fi] has joined #minecrafthelp
#2206 [23:50] <Simi> Hey
#2207 [23:51] <Simi> I can log into minecraft client and minecraft site but i don't have the email i have it on and i forgot 1 of my security question all the other 2 i answered correctly
#2208 [23:52] <Simi> I already sent a ticket
#2209 [23:52] <mattym> Simi, Wait for Mojangs reply.
#2210 [23:52] <Simi> But was wondering if i could get help faster here
#2211 [23:52] <Simi> I just wanna change my ingame name and skin
#2212 [23:52] <Robin> https://paste.ubuntu.com/p/M2pG2vVtYD/ here it is
#2213 [23:52] <Simi> Is there any other place i could do it
#2214 [23:53] <Simi> What is that
#2215 [23:53] <mattym> Simi, Without access to the email, and not knowing the security answers, only Mojang will be able to help you.
#2216 [23:53] <Simi> Dang
#2217 [23:53] <Simi> Well thanks for the help anyways
#2218 [23:53] <Simi> I appreciate it
#2219 [23:53] <mattym> Robin, Just a moment.
#2220 [23:53] <Robin> take your time!
#2221 [23:54] <orion1977> No crashes, even with lots of entities and items
#2222 [23:54] <mattym> orion1977, Should be all set then.
#2223 [23:55] <orion1977> Thank you so much! So so much!
#2224 [23:55] <mattym> Robin, Ok, you need a driver update, but Acer does not have a newer one for your system.
#2225 [23:55] <orion1977> Amazing job you're doing here
#2226 [23:56] <mattym> Robin, We can try an Intel one, but the dxdiag failed to find the Processor in your system. Give me a few to try and find more details.
#2227 [23:56] <orion1977> Page bookmarked
#2228 [23:56] <Robin> ohh i see.. is there anything else i could possibly do? i could try an intel one i think that could work too
#2229 [23:56] <orion1977> And a pleasant evening to you :D
#2230 [23:57] <mattym> Robin, Yeah, I just need to find the Intel driver, but without the Processor info I need to do some digging.
#2231 [23:58] <Robin> im sorry about that, my computer is super junky and old, i hope youre able to find one!
#2232 [23:58] <Robin> thank you for doing all of this youre such a blessing
#2233 [23:58] <mattym> Robin, If you look on your laptop for an Acer label, maybe on the bottom, can you find its serial number or SNID?
#2234 [23:58] * orion1977 [webchat@bl11-127-119.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#2235 [23:58] * Reccatus [webchat@104-179-248-31.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)