#1 [00:02] <Robin> okay i had to get some help but i got the SNID
#2 [00:02] <Robin> 43913065966
#3 [00:02] * sel [webchat@c-73-86-82-236.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#4 [00:02] <mattym> Robin, Ok, that got what I needed.
#5 [00:05] <mattym> Robin, Ok, download and install the 2nd file listed on the left of this page https://downloadcenter.intel.com/download/28164/Intel-Graphics-Driver-for-Windows-15-33-?product=81501
#6 [00:05] <mattym> Robin, The one that starts with win64 and ends with .exe
#7 [00:06] <Robin> OH yeah i downloaded that before, thats the one that told me i dont meet the minimum requirements for it so i couldnt update it unfortunately
#8 [00:07] <mattym> Robin, If thats the case, then your machine may be to old to run anything above 1.13.2
#9 [00:10] <Robin> aww man that sucks.. is there no way to force install the graphic driver? if not i might just have to give up cause ive tried everything now
#10 [00:10] <Robin> gotta get a new computer soon i guess
#11 [00:12] <mattym> Robin, If you are getting that specific error, then no way to force it.
#12 [00:13] <Robin> thats okay, ill see about getting saving up for a new computer
#13 [00:14] <Robin> thank you so much for all of your help i really appreciate it! youre doing good work here
#14 [00:38] * Cool_Guy [webchat@162-233-0-225.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#15 [00:39] <Cool_Guy> ok so basically I forgot all of my account information including which email I used for the account, all I remember is my username
#16 [00:39] <Cool_Guy> what do i do?
#17 [00:39] <Cool_Guy> I do probably remember the security questions tho
#18 [00:48] <Cool_Guy> anyone?
#19 [00:48] <Cool_Guy> please?
#20 [00:55] <Andrio> Cool_Guy, what's the profile name?
#21 [01:00] <Cool_Guy> deathkillerfishy
#22 [01:01] <Andrio> ??> Cool_Guy account/send-email
#23 [01:01] <Absol> Cool_Guy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#24 [01:01] <Absol> Cool_Guy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#25 [01:01] <Cool_Guy> I already did that
#26 [01:02] <Cool_Guy> should I just wait it out until they respond?
#27 [01:02] <Andrio> Cool_Guy, yes
#28 [01:02] <Cool_Guy> ok
#29 [01:02] <Cool_Guy> should it take about a month?
#30 [01:02] <Cool_Guy> for them to respond?
#31 [01:03] <Andrio> Currently, yes
#32 [01:03] <Cool_Guy> ok thank you
#33 [01:04] <Cool_Guy> thats all i needed to know
#34 [01:04] * PyroFalcon [webchat@c-68-60-219-5.hsd1.al.comcast.net] has joined #minecrafthelp
#35 [01:20] * RaZti [webchat@176.98.119.166] has joined #minecrafthelp
#36 [01:21] <RaZti> I have a problem with logging in. I enter e mail and password and nothing happens
#37 [01:25] * Azuru [webchat@58.164.68.161] has joined #minecrafthelp
#38 [01:25] <Azuru> Hello
#39 [01:25] <Azuru> Hello?
#40 [01:37] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Quit: cyphase.com)
#41 [01:38] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#42 [01:39] <Azuru> hello
#43 [01:43] <Azuru> hello
#44 [02:15] * Al3To [webchat@host88-234-static.34-79-b.business.telecomitalia.it] has joined #minecrafthelp
#45 [02:17] <Al3To> I cant start stonblock 2 because of this error
#46 [02:18] <Al3To> https://paste.gg/p/anonymous/1d9fdeecbbb848989cdf8bb80865102a
#47 [02:19] * lol1 [webchat@bzq-79-178-18-48.red.bezeqint.net] has joined #minecrafthelp
#48 [02:19] <lol1> Hello?
#49 [02:19] <Al3To> hi
#50 [02:19] <Al3To> i need support
#51 [02:19] <lol1> can you help me?
#52 [02:19] <lol1> oh
#53 [02:19] <lol1> me too
#54 [02:19] <Al3To> lol
#55 [02:19] <Al3To> i have a problem with the stonblock and you?
#56 [02:20] <lol1> i can log into my accout it says could not connect to server
#57 [02:20] <lol1> i cant*
#58 [02:20] <Al3To> oh
#59 [02:20] <lol1> do you know what to do?
#60 [02:21] <Al3To> no
#61 [02:21] <lol1> ok
#62 [02:21] <lol1> anyone else?
#63 [02:21] * Al3To [webchat@host88-234-static.34-79-b.business.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#64 [02:25] * Lord_of_Life [~Lord@77.28.161.190] has joined #minecrafthelp
#65 [02:28] * Lord_of_Life_ [~Lord@77.28.161.190] has quit. (Ping timeout: 180 seconds)
#66 [03:01] * marisa [webchat@KD059138236133.ppp-bb.dion.ne.jp] has joined #minecrafthelp
#67 [03:02] * marisa [webchat@KD059138236133.ppp-bb.dion.ne.jp] has quit. (Client Quit)
#68 [03:11] * bumblebitch [webchat@99-90-166-42.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#69 [03:11] * Absol kicked bumblebitch from #minecrafthelp (Reason: umblebitch :Keep it civilized, you are just a human being)
#70 [03:12] <Azuru> hello
#71 [03:39] * skanderpagga [webchat@ip54532224.speed.planet.nl] has joined #minecrafthelp
#72 [03:40] <skanderpagga> so i wanna buy a realm but i have no creditcard and u can only pay with credit card, i have payed with ideal once but now i cant anymore
#73 [03:43] * EnderKing101rs [webchat@159-118-129-31.cpe.cableone.net] has joined #minecrafthelp
#74 [03:43] <EnderKing101rs> hello?
#75 [03:44] <EnderKing101rs> i have a major issue
#76 [03:47] * Mad_King [webchat@51.37.199.1] has joined #minecrafthelp
#77 [03:50] <EnderKing101rs> um hello?
#78 [03:53] <Mad_King> Greetings
#79 [03:53] <EnderKing101rs> im pretty much boned
#80 [03:54] <EnderKing101rs> :(
#81 [03:54] <Mad_King> Why's that?
#82 [03:57] <EnderKing101rs> my game is glitching out and i fear that it's a virus. but what's weird is all my other versions are a ok
#83 [03:57] <EnderKing101rs> https://www.minecraftforum.net/forums/mapping-and-modding-java-edition/minecraft-mods/2958986-minecraft-crisis-need-help
#84 [03:57] * shannen [webchat@121-74-95-231.telstraclear.net] has joined #minecrafthelp
#85 [03:58] <EnderKing101rs> theres the crash summery as well as a pic and vid.
#86 [03:58] <shannen> i rlly need help getiing into my acc
#87 [03:58] <EnderKing101rs> https://www.minecraftforum.net/forums/mapping-and-modding-java-edition/minecraft-mods/2958986-minecraft-crisis-need-help
#88 [03:58] <EnderKing101rs> whats tha issue shannen
#89 [03:59] <shannen> ive tried every email ihave to get in to my acc (last time i played was years ago) and none of them work?
#90 [03:59] <shannen> tried all possible passwords too
#91 [03:59] <Mad_King> I wish I could help , but I don't have a clue about this stuff , I came here with a problem aswell.
#92 [03:59] <Mad_King> The game keeps on crashing on the Mojang screen with the loading bar.
#93 [03:59] <shannen> when i send a email to reset my password it doesnt send it?
#94 [04:00] <skanderpagga> so i wanna buy a realm but i have no creditcard and u can only pay with credit card, i have payed with ideal once but now i cant anymore
#95 [04:00] <EnderKing101rs> hmmm. i honestly am at a loss. we all have problems we cant fix and no one is online to help :(
#96 [04:00] <Mad_King> Well ain't that lovely...
#97 [04:00] <EnderKing101rs> *sighs*
#98 [04:01] <shannen> im so annoyed i wanna play minecraft with my sister
#99 [04:01] * EnderKing101rs slaps EnderKing101rs around a bit with a large trout
#99 [04:01] <shannen> i havent played minecraft since i was like 13
#100 [04:02] * shannen [webchat@121-74-95-231.telstraclear.net] has quit. (Client Quit)
#101 [04:03] <EnderKing101rs> im pissed
#102 [04:03] <Absol> EnderKing101rs: Please keep it civil
#103 [04:03] * EnderKing101rs slaps Absol around a bit with a large trout
#103 [04:09] * xx_dutchgames_xx [webchat@83-161-124-37.ip.xs4all.nl] has joined #minecrafthelp
#104 [04:09] <xx_dutchgames_xx> hello
#105 [04:10] <xx_dutchgames_xx> i got a problem with breaking and placing blocks
#106 [04:11] <xx_dutchgames_xx> every time i place a block or break a block i get this annoying micro stutter
#107 [04:12] <EnderKing101rs> id just allot more ram to minecraft xx_dutchgames_xx
#108 [04:18] * spencer [webchat@132.115.87.109.triolan.net] has joined #minecrafthelp
#109 [04:19] * spencer [webchat@132.115.87.109.triolan.net] has quit. (Client Quit)
#110 [04:32] * zombie_213 [webchat@CPEbc4dfb93a723-CMbc4dfb93a720.cpe.net.cable.rogers.com] has joined #minecrafthelp
#111 [04:32] <EnderKing101rs> hey
#112 [04:32] <zombie_213> Hello
#113 [04:32] <xx_dutchgames_xx> HI
#114 [04:33] <xx_dutchgames_xx> do you know how i can solve this problem??
#115 [04:33] <zombie_213> Was unaware this was a community support chat....
#116 [04:33] <EnderKing101rs> did it work xx_dutchgames_xx
#117 [04:33] <xx_dutchgames_xx> what do i need to do?
#118 [04:33] <zombie_213> Ok bye
#119 [04:34] * zombie_213 [webchat@CPEbc4dfb93a723-CMbc4dfb93a720.cpe.net.cable.rogers.com] has quit. (Client Quit)
#120 [04:34] <EnderKing101rs> do you know how to allot memory to minecraft?
#121 [04:35] <xx_dutchgames_xx> nope quick tutorial??
#122 [04:35] <EnderKing101rs> well do you know how to get to the skin changer in the new launcher?
#123 [04:36] <xx_dutchgames_xx> yeh
#124 [04:36] <EnderKing101rs> then go to launch options
#125 [04:36] <xx_dutchgames_xx> ok
#126 [04:37] <EnderKing101rs> click on the launch option that you want to edit.
#127 [04:37] <xx_dutchgames_xx> ok
#128 [04:38] <EnderKing101rs> after the first round of "x"s there'll be a number that represents the ram allotment
#129 [04:39] <xx_dutchgames_xx> and should that be the same as your ram?
#130 [04:40] <EnderKing101rs> no. it should go no more than half your computers total ram. unless you are running a ton of mods. the default alotment is 2 gb
#131 [04:41] <xx_dutchgames_xx> ok
#132 [04:42] <EnderKing101rs> try it and tell me if it works
#133 [04:44] <EnderKing101rs> if you dont know what your total ram is look in your about section of your device settings
#134 [04:45] <xx_dutchgames_xx> it has become slightly better but not yet optimal>
#135 [04:45] <EnderKing101rs> then add a gig or two.
#136 [04:46] <xx_dutchgames_xx> so 8gb of ram is not enough for minecraft.
#137 [04:46] <EnderKing101rs> it depends.
#138 [04:48] <xx_dutchgames_xx> do you have more options to try?
#139 [04:49] <EnderKing101rs> i would look up and optimization video. cuz alloting memory is all i really know
#140 [04:49] <xx_dutchgames_xx> ok thx for your help have a great day :D
#141 [04:49] <EnderKing101rs> you too
#142 [05:01] * Keenain [webchat@112.100-132-109.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#143 [05:01] <EnderKing101rs> hi
#144 [05:02] <Keenain> Hi, I was having issues with getting into minecraft, as soon as I start a new world it craches. I was told to paste my dxdiag log?
#145 [05:03] <EnderKing101rs> i have no clue as to that
#146 [05:03] <Keenain> Can I just post my in-game log?
#147 [05:03] <EnderKing101rs> i dont see why not
#148 [05:07] <Keenain> Sorry it's taking so long can't seem to copy the whole log
#149 [05:09] <EnderKing101rs> yea. i understand
#150 [05:09] <Keenain> https://paste.gg/p/anonymous/329fb76e3b7945fb82220a0e9b314f1c
#151 [05:10] <EnderKing101rs> i dont understand it.
#152 [05:11] <EnderKing101rs> i wish i did.
#153 [05:11] <Keenain> Ahh ok thanks anyway?
#154 [05:11] <Keenain> !*
#155 [05:11] <EnderKing101rs> yea.
#156 [05:12] <Keenain> Should I try logging in again to MinecraftIRC or what can I do?
#157 [05:14] <EnderKing101rs> i dont honestly know.
#158 [05:15] <EnderKing101rs> its a shame that no one's on who could help
#159 [05:16] <Keenain> I'll just come back later, thanks anyway!
#160 [05:16] <EnderKing101rs> kk
#161 [05:17] <Azuru> hi
#162 [05:18] <EnderKing101rs> hey
#163 [05:18] * Azuru [webchat@58.164.68.161] has quit. (Quit: webchat.esper.net)
#164 [05:32] <Galaxy_2Alex> ??> EnderKing101rs win/dxdiag
#165 [05:32] <Absol> EnderKing101rs: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#166 [05:32] <Galaxy_2Alex> EnderKing101rs, Oh hold on, so it only happens with mods installed?
#167 [05:33] <EnderKing101rs> ?
#168 [05:34] <EnderKing101rs> its something
#169 [05:35] <Galaxy_2Alex> EnderKing101rs, Does it happen with no mods installed?
#170 [05:35] <Galaxy_2Alex> EnderKing101rs, No Forge, no Optifine, just the base game.
#171 [05:35] <EnderKing101rs> no. ive tried some other stuff
#172 [05:35] <Galaxy_2Alex> ??> EnderKing101rs mods
#173 [05:35] <Absol> EnderKing101rs: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#174 [05:35] <Absol> EnderKing101rs: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#175 [05:36] <Galaxy_2Alex> EnderKing101rs, Just one thing: Update your graphics card drivers.
#176 [05:37] <EnderKing101rs> but it only happens as it happens in the video.
#177 [05:37] <EnderKing101rs> its on a laptop.
#178 [05:38] <EnderKing101rs> ive tried that forum
#179 [05:38] <Galaxy_2Alex> EnderKing101rs, If it's not your own modpack, contact the modpack author. If it's your own, do your own troubeshooting or try a place that can help with mod-related issues. We cannot help you hee.
#180 [05:38] <Galaxy_2Alex> here*
#181 [05:39] * lovelock21 [webchat@5e02b68c.bb.sky.com] has joined #minecrafthelp
#182 [05:40] <lovelock21> Hello My name is Darren and I try to sign into Minecraft but it has been unavailable to
#183 [05:40] <Galaxy_2Alex> lovelock21, What does it say when you try?
#184 [05:41] <lovelock21> the screen just goes back to the username and password page
#185 [05:42] <Galaxy_2Alex> lovelock21, Have you ever used McLeaks on that PC?
#186 [05:42] <lovelock21> no I have imac
#187 [05:42] <lovelock21> I have reset password before
#188 [05:43] <Galaxy_2Alex> lovelock21, Are other users using the mac?
#189 [05:43] <lovelock21> just me
#190 [05:43] <Galaxy_2Alex> lovelock21, Let's just double-check the host file anyway.
#191 [05:43] <Galaxy_2Alex> ??> lovelock21 mac/hosts
#192 [05:43] <Absol> lovelock21: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#193 [05:43] <Absol> lovelock21: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#194 [05:43] <lovelock21> I can't reregister as well
#195 [05:47] <lovelock21> I have played Minecraft a long time but not been able to sign in so I can't get anything like skins realms
#196 [05:47] <Galaxy_2Alex> lovelock21, Please follow the instructions Absol gave you.
#197 [05:49] * Rowena [webchat@host-78-147-57-57.as13285.net] has joined #minecrafthelp
#198 [05:50] <lovelock21> hello
#199 [05:50] <Rowena> Hi my son has mine craft Java edition. We do not know the original email or transaction number
#200 [05:50] <Galaxy_2Alex> Rowena, Have you already submitted an account support request to Mojang?
#201 [05:51] <Rowena> Yes
#202 [05:51] <Rowena> I didn’t realise there was a chat room
#203 [05:51] <Galaxy_2Alex> Rowena, Please wait for them to answer.
#204 [05:51] <Rowena> ok
#205 [05:52] <lovelock21> I have signed in on Minecraft game and if I try to sign in or register it goes to a blank screen
#206 [05:52] <Galaxy_2Alex> ??> lovelock21 mac/hosts
#207 [05:52] <Absol> lovelock21: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#208 [05:52] <Absol> lovelock21: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#209 [05:52] <Galaxy_2Alex> lovelock21, Please follow the instructions Absol gave you.
#210 [05:57] <lovelock21> which finder toolbar do you mean
#211 [05:58] * lovelock21 [webchat@5e02b68c.bb.sky.com] has quit. (Quit: webchat.esper.net)
#212 [06:03] * StefanCh [webchat@193-105-251-15.static.ip.netia.com.pl] has joined #minecrafthelp
#213 [06:04] <StefanCh> Hello,I wanted to come back to minecraft. I have many informations about my a
#214 [06:05] <Greymagic27> StefanCh, Hey. What's the issue?
#215 [06:05] <StefanCh> Hello, I wanted to come back to minecraft. I have many informations about my account like Code to activate it made few years ago
#216 [06:06] <StefanCh> i alsoremember that i migrated that account about year ago
#217 [06:06] <StefanCh> on other Email
#218 [06:06] <StefanCh> i can acces that email
#219 [06:06] <Galaxy_2Alex> StefanCh, Have you already submitted an account support request to Mojang?
#220 [06:06] <StefanCh> but when i try to recover passwort to minecraft account. no message appears
#221 [06:06] <StefanCh> yes
#222 [06:07] <Galaxy_2Alex> ??> StefanCh account/email-missing
#223 [06:07] <Absol> StefanCh: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#224 [06:07] <Absol> StefanCh: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#225 [06:07] <Absol> StefanCh: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#226 [06:07] <StefanCh> mail didnt appeard in like week
#227 [06:07] <StefanCh> its a mail on gmail
#228 [06:07] <StefanCh> and nothing is blocked
#229 [06:07] <StefanCh> spam checked
#230 [06:08] <Galaxy_2Alex> StefanCh, Did you receive a confirmation email after contacting Mojang?
#231 [06:08] <StefanCh> yes, on my current mail that im using
#232 [06:08] <Galaxy_2Alex> StefanCh, Wait for Mojang to answer.
#233 [06:09] <StefanCh> ok, ill have to, yet in the moment they check march requests
#234 [06:09] <StefanCh> hoped ill find something more here
#235 [06:09] <StefanCh> thanks anyway :)
#236 [06:23] * Chepter [webchat@host109-147-254-144.range109-147.btcentralplus.com] has joined #minecrafthelp
#237 [06:23] <Chepter> hey guys I have a quick concern
#238 [06:24] <Chepter> Im on a factions server, whenever I click / and start typing, everything after the slash goes blue, this means the command doesn't work, does this in all servers, any help?
#239 [06:25] <Chepter> i have optifine and have adjusted some of the settings to gain higher fps
#240 [06:25] <Chepter> can u help me tho?
#241 [06:25] <Chepter> its not to do with optifine
#242 [06:25] <Greymagic27> ??> Chepter mods
#243 [06:25] <Absol> Chepter: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#244 [06:25] <Absol> Chepter: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#245 [06:26] <Chepter> Is optifine counted as a mod
#246 [06:26] <Greymagic27> Chepter, OptiFine is not written by Mojang, hence it is a mod.
#247 [06:26] <Chepter> ok thanks anyways is there a modded chat?
#248 [06:26] * Han [webchat@ip4da679d0.direct-adsl.nl] has joined #minecrafthelp
#249 [06:26] <Greymagic27> Chepter, https://www.reddit.com/r/feedthebeast/ - https://www.minecraftforum.net/forums/support/java-edition-support
#250 [06:27] <Greymagic27> Both those places can help you with your issue
#251 [06:27] * Han [webchat@ip4da679d0.direct-adsl.nl] has quit. (Client Quit)
#252 [06:28] * CoolGamerBeast [webchat@118-92-62-239.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#253 [06:28] <CoolGamerBeast> hi
#254 [06:28] <Greymagic27> CoolGamerBeast, Hey. How can we help?
#255 [06:29] <CoolGamerBeast> is mojang going to shut down the minecraft xbox 360 edition online servers
#256 [06:29] <Greymagic27> CoolGamerBeast, As far as I know they won't. But that may change
#257 [06:29] <Andrio> Does Mojang even run them?
#258 [06:29] <CoolGamerBeast> Cause we a getting connection failed when put our game to Online Game
#259 [06:30] <CoolGamerBeast> are you guys mojang support
#260 [06:31] <Andrio> No
#261 [06:32] <CoolGamerBeast> But whats is this
#262 [06:32] * Andrio looks up.
#262 [06:32] <Andrio> CoolGamerBeast, the community support Minecraft channel.
#263 [06:33] <CoolGamerBeast> Andrio their a problem with minecraft xbox 360 edition online servers
#264 [06:33] <Greymagic27> ??> CoolGamerBeast bedrock/support
#265 [06:33] <Absol> CoolGamerBeast: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#266 [06:34] <Andrio> Unfortunately I can't comment on that because I don't play Bedrock Edition versions
#267 [06:35] <CoolGamerBeast> That we cant join peoples games
#268 [06:35] * CoolGamerBeast [webchat@118-92-62-239.dsl.dyn.ihug.co.nz] has quit. (Quit: webchat.esper.net)
#269 [06:52] * S3rL3g2nd [webchat@dslb-084-057-185-153.084.057.pools.vodafone-ip.de] has joined #minecrafthelp
#270 [06:55] <S3rL3g2nd> I need help because my Account. I restet my password and I write on a paper my passwort. On Minecraft Launcher it come then this:
#271 [06:55] <S3rL3g2nd> The connection to the server could not be established.
#272 [06:55] <Greymagic27> ??> S3rL3g2nd tools/hjt
#273 [06:55] <Absol> S3rL3g2nd: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#274 [06:55] <Absol> S3rL3g2nd: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#275 [06:56] <S3rL3g2nd> Geht das wirklich so?
#276 [06:56] <Greymagic27> HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#277 [06:57] <S3rL3g2nd> Und muss ich das Programm runterladen oder bekomme ich auch anders das problem gelösen
#278 [06:57] <Greymagic27> S3rL3g2nd, Download the tool, and follow the steps
#279 [06:57] <S3rL3g2nd> warum
#280 [06:58] <S3rL3g2nd> da ist sicher ein Virus oder etc drauf
#281 [06:58] <Greymagic27> https://translate.google.com/#view=home&op=translate&sl=de&tl=en
#282 [06:59] <S3rL3g2nd> Ich habe kein vertrauen dazu dies runterzuladen gibt es auch andere Schritte bitte
#283 [07:00] <Greymagic27> S3rL3g2nd, The program is safe: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#284 [07:01] <S3rL3g2nd> Ich denke aber das wenn ich diese "App" runterlade ich auf meinem PC einen Virus habe
#285 [07:01] <Galaxy_2Alex> S3rL3g2nd, a) This channel only operates in English
#286 [07:02] <Galaxy_2Alex> S3rL3g2nd, b) This is a safe program. We use it ona daily basis for Minecraft Support, if you want, you can look it up yourself on Google.
#287 [07:03] <S3rL3g2nd> And why is there no other solution? - is there another solution
#288 [07:04] <Greymagic27> S3rL3g2nd, Using hijackthis is the easiest way as it will list the programs running on your PC. That way we can find out what the issue is and give you steps to resolve it
#289 [07:04] <S3rL3g2nd> Or is it just that, I just do not understand why I should download something extra for it.
#290 [07:04] <Galaxy_2Alex> S3rL3g2nd, We need it to diagnose what is causing your issue.
#291 [07:05] <Greymagic27> S3rL3g2nd, Like galaxy said, This is a safe program. We use it ona daily basis for Minecraft Support, if you want, you can look it up yourself on Google. The program is a .exe and won't install anything on your PC if that's what you're worried about
#292 [07:05] <S3rL3g2nd> ok
#293 [07:06] * Sweeper [webchat@host109-147-254-144.range109-147.btcentralplus.com] has joined #minecrafthelp
#294 [07:07] <Sweeper> hey guys, whenever I click / any writing after goes blue and doesn't work, does this on all servers so I cant use commands. any help thanks
#295 [07:07] <S3rL3g2nd> Ich versuche ja diese App runterzuladen aber die Seite kann nicht aufgerufen werden.
#296 [07:07] <Sweeper> english
#297 [07:07] <Sweeper> hey guys, whenever I click / any writing after goes blue and doesn't work, does this on all servers so I cant use commands. any help thanks
#298 [07:08] <S3rL3g2nd> I'm trying to download this app but the page can not be accessed.
#299 [07:08] * VectraLemon [webchat@cpe-124-180-200-25.ab01.act.asp.telstra.net] has joined #minecrafthelp
#300 [07:08] <VectraLemon> hello
#301 [07:08] <Sweeper> hey guys, whenever I click / any writing after goes blue and doesn't work, does this on all servers so I cant use commands. any help thanks
#302 [07:09] <Andrio> Sweeper, what version of Minecraft?
#303 [07:09] <Sweeper> 1.13.1
#304 [07:10] * Itajko [webchat@5-231-139-146.ktk-ip.de] has joined #minecrafthelp
#305 [07:10] <Itajko> Hello
#306 [07:10] <VectraLemon> i have the game installed but it wont regognise that in the launcher and is telling me to buy it AGAIN (java edition)
#307 [07:10] <Sweeper> @andrio 1.13.1
#308 [07:10] <Greymagic27> S3rL3g2nd, The download is working fine for me. If you can't download it there is another tool we can use to get a list of programs
#309 [07:11] <CapFan67> Sweeper, It sounds like you don't have elevated privilege (OP/cheats).
#310 [07:11] <Greymagic27> Sweeper, Just checking, are you on vanilla minecraft?
#311 [07:11] <Sweeper> yes vanilla
#312 [07:11] <Greymagic27> Itajko, Hey. How can we help?
#313 [07:11] <Sweeper> and its the same for every server
#314 [07:11] <Itajko> I can download the launcher but I can not log in. It says "No connection to the servers". I also can't log in on the official minecraft/mojang page
#315 [07:11] <S3rL3g2nd> Do I have to log in to the site?
#316 [07:11] <Greymagic27> ??> Itajko tools/hjt
#317 [07:11] <Absol> Itajko: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#318 [07:12] <Absol> Itajko: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#319 [07:12] <Greymagic27> S3rL3g2nd, Nope. When you click on the download link it will start an automatic download
#320 [07:12] <VectraLemon> i wish
#321 [07:12] <Sweeper> can you help? its the same for every server
#322 [07:13] <Greymagic27> VectraLemon, Have you tried logging out and back into the launcher?
#323 [07:14] <VectraLemon> i have re installed the launcher and deleted it 12 times
#324 [07:14] <Greymagic27> VectraLemon, Check your email, do you have a confirmation email about you buying the game?
#325 [07:14] <VectraLemon> making sure to be logged in, yes
#326 [07:14] <VectraLemon> yes, there is a confirmation email
#327 [07:14] <Greymagic27> In that case, email mojang using the link Absol will sent below:
#328 [07:14] <Greymagic27> ??> VectraLemon account/send-email
#329 [07:14] <Absol> VectraLemon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#330 [07:14] <Absol> VectraLemon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#331 [07:15] <S3rL3g2nd> I had dowload this app
#332 [07:15] <Greymagic27> S3rL3g2nd, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#333 [07:16] <VectraLemon> i have already sent an email to them though
#334 [07:16] * Itajko [webchat@5-231-139-146.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#335 [07:16] <Greymagic27> VectraLemon, Wait for a reply. See: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#336 [07:17] <Sweeper> hey guys, whenever I click / any writing after goes blue and doesn't work, does this on all servers so I cant use commands. any help thanks, 100% vanilla
#337 [07:18] <CapFan67> VectraLemon, I have a question. If you log into Mojang.com and view your Account page, does it display your Java Edition license, or does it only ask for a gift code?
#338 [07:18] * VectraLemon [webchat@cpe-124-180-200-25.ab01.act.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#339 [07:18] <CapFan67> Gah...
#340 [07:22] <CapFan67> That's a pity. VectraLemon "uninstalled and reinstalled", which doesn't reset their token unless they also delete .minecraft
#341 [07:23] <Sweeper> hey guys, whenever I click / any writing after goes blue and doesn't work, does this on all servers so I cant use commands. any help thanks
#342 [07:23] <CapFan67> Sweeper, Do you see the command popup after typing "/"? If you tab-complete those commands, do you have the same result?
#343 [07:24] <Sweeper> let me check
#344 [07:24] <Sweeper> nope i dont
#345 [07:25] <CapFan67> Sweeper, As I mentioned earlier, that likely means you don't have access/permission to the commands you're using.
#346 [07:25] <Sweeper> i do its a factions server, it lets everyone use /sethome but when i do it it don't work
#347 [07:25] <Sweeper> doesn't work on any server with any commands
#348 [07:26] <CapFan67> Sweeper,
#349 [07:26] <Sweeper> yes
#350 [07:27] <CapFan67> Sweeper, The game server controls what you do and don't see for commands. Test in creative to make sure your local client/mods aren't the issue. If it works, on a server it's the server that controls what you can and can't access. Speak to the server owner.
#351 [07:27] <Sweeper> its hypixel and other big servers, i wouldent be able to contact the owner
#352 [07:28] <Sweeper> and its the same in creative
#353 [07:28] <CapFan67> Sweeper, To test, create a new creative world and type "//locate Stronghold". See if you get a valid response.
#354 [07:28] <CapFan67> Sweeper, Oops: "/locate Stronghold"
#355 [07:29] <Sweeper> ok
#356 [07:29] <Sweeper> superflat?
#357 [07:29] <CapFan67> Sweeper, Any creative world will do.
#358 [07:29] <CapFan67> Sweeper, The reason you need a creative world is to be sure you have cheats/commands enabled
#359 [07:31] <Sweeper> its perfectly fine in creative
#360 [07:31] <Sweeper> or single player
#361 [07:31] <CapFan67> Sweeper, Your client is working fine. If you can't issue plugin specific commands on a server, that's under the control of the server. Contact the server staff.
#362 [07:32] <Sweeper> its not just on 1 server tho its on every server
#363 [07:35] <Sweeper> on creative the writing after is red, online the writings blue
#364 [07:35] * Klobko [webchat@188-167-250-108.dynamic.chello.sk] has joined #minecrafthelp
#365 [07:36] <Sweeper> CapFan67
#366 [07:36] * Sweeper [webchat@host109-147-254-144.range109-147.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#367 [07:37] <Klobko> Hello, I have been experiencing a complicated "Invalid token" error for some time
#368 [07:38] * redtiebear [webchat@c-174-59-214-22.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#369 [07:38] <CapFan67> Klobko, That means your login session is no longer valid. This happens once per day, and also if you login from a different computer. Restarting your launcher should fix it.
#370 [07:38] <Klobko> but whenever this shows up in-game, i am instantly logged out out of my launcher
#371 [07:38] <Klobko> and it keeps happening even when i restart the launcher
#372 [07:39] * Joe [webchat@host86-178-170-13.range86-178.btcentralplus.com] has joined #minecrafthelp
#373 [07:39] <Joe> Hello!
#374 [07:40] * Joe [webchat@host86-178-170-13.range86-178.btcentralplus.com] has quit. (Client Quit)
#375 [07:40] <CapFan67> Klobko, So, I assume you only see the token/session error when you try to log into a server?
#376 [07:40] <Klobko> Whenever i try to join the server. I get "failed to login: Invalid token"
#377 [07:41] <Klobko> and then im instantly logged out of my account in launcher
#378 [07:41] <CapFan67> Klobko, being automatically logged out of the launcher is very strange.
#379 [07:42] <Klobko> well yes
#380 [07:42] <CapFan67> Klobko, ..and the "Remember me?" switch is green?
#381 [07:42] <Klobko> error message at launcher is "failed to refreshlogin
#382 [07:42] <Klobko> yes it is
#383 [07:45] <CapFan67> Klobko, I don't see anything on JIRA or google with an answer. A *few* people mentioning that this happens, but no solid direction. Hmmm
#384 [07:46] <Klobko> if it helps, i recieved this error 2 times before but i was able to log into servers without restarting
#385 [07:46] <Klobko> after quttting launcher, it apparently got updated and this is when the problem started
#386 [07:48] <Klobko> one solution i found is to way and then it will return to normal and accept me, but this is third time this has happened yet
#387 [07:48] <Klobko> wait*
#388 [08:02] * Berk [webchat@day2-dynamic-ip123.networx-bg.com] has joined #minecrafthelp
#389 [08:02] <Berk> hello
#390 [08:02] <Greymagic27> ??> Klobko tools/hjt
#391 [08:02] <Berk> hi ?
#392 [08:02] <Absol> Klobko: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#393 [08:02] <Absol> Klobko: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#394 [08:02] <Greymagic27> Berk, Hey. How can we help?
#395 [08:02] <Berk> so i have minecraft windows 10 edition and i was wondering can i switch it to mojang
#396 [08:03] <Greymagic27> Berk, You can't 'switch' but it is possible to get a refund, then buy java edition
#397 [08:03] <Greymagic27> ??> Berk account/refund
#398 [08:03] <Absol> Berk: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#399 [08:03] <Berk> i did reedem a code
#400 [08:03] <Berk> can i still get refund
#401 [08:03] <Berk> ?
#402 [08:03] <Greymagic27> Berk, If you bought a gift code it's unlikely that you can get a refund
#403 [08:04] * Fuze-Sweeper [webchat@host109-147-254-144.range109-147.btcentralplus.com] has joined #minecrafthelp
#404 [08:04] <Fuze-Sweeper> hey guys
#405 [08:04] <Berk> hi
#406 [08:04] <Fuze-Sweeper> can you help me
#407 [08:04] <Berk> with
#408 [08:04] <Berk> ?
#409 [08:04] <Fuze-Sweeper> Whenever I click /, all writing after is either blue or red,
#410 [08:04] <Greymagic27> Fuze-Sweeper, I don't know enough about commands in minecraft to assist you. Sorry!
#411 [08:05] * Berk [webchat@day2-dynamic-ip123.networx-bg.com] has quit. (Client Quit)
#412 [08:05] <Fuze-Sweeper> and on my factions server when I try /sethome it doesn't work for me, it works for everyone else
#413 [08:06] <Fuze-Sweeper> Greymagic27 can you find someone who does
#414 [08:06] <Fuze-Sweeper> its not a command
#415 [08:06] <Fuze-Sweeper> its something in the options
#416 [08:06] <Greymagic27> Fuze-Sweeper, I can't find someone who does. I'd wait until another volunteer logs on and takes a look at your messages
#417 [08:07] <Fuze-Sweeper> ive changed most settings for less lag
#418 [08:12] <Fuze-Sweeper> anyone else online
#419 [08:22] <Fuze-Sweeper> ?
#420 [08:27] * Juxty [webchat@n1-40-147-179.bla1.nsw.optusnet.com.au] has joined #minecrafthelp
#421 [08:28] * Juxty [webchat@n1-40-147-179.bla1.nsw.optusnet.com.au] has quit. (Client Quit)
#422 [08:31] * CristianPlay20 [webchat@190-96-154-130.telebucaramanga.net.co] has joined #minecrafthelp
#423 [08:34] <CristianPlay20> help enter minecraft and I get to play without connection when I'm connected, if I give to play without connection it tells me that game files are missing and connection is needed to download them, I have connection
#424 [08:34] <CristianPlay20> I get this error: Faltan algunos archivos del juego y no se pueden descargar mientras el lanzador está en modo sin conexión. Conéctate a Internet y vuelve a intentarlo. Game files are missing
#425 [08:34] <CristianPlay20> Nombre: Game files are missing
#426 [08:39] * Zwoful [webchat@47.187.27.53] has joined #minecrafthelp
#427 [08:39] <Zwoful> Hello
#428 [08:44] <Zwoful> I had a question about transferring my worlds from one phone to another
#429 [08:44] <Zwoful> the world is very special to me so id love to know how
#430 [08:45] <CapFan67> Zwoful, Hi
#431 [08:45] <Zwoful> hello :)
#432 [08:45] * copy [webchat@cpe-110-150-207-144.nb08.nsw.asp.telstra.net] has joined #minecrafthelp
#433 [08:45] <CapFan67> Zwoful, We don't support Bedrock here. Having said that, you can find upload and download information about Bedrock on https://mcpedl.com
#434 [08:46] <CapFan67> Zwoful, Look under "install Guides".
#435 [08:47] <Zwoful> The iFunbox doesnt work on my computer
#436 [08:48] * copy [webchat@cpe-110-150-207-144.nb08.nsw.asp.telstra.net] has quit. (Client Quit)
#437 [08:48] * Zwoful [webchat@47.187.27.53] has quit. (Quit: webchat.esper.net)
#438 [08:49] * skrufieee [webchat@h-141-176.A324.priv.bahnhof.se] has joined #minecrafthelp
#439 [08:50] <skrufieee> Hey, whenever i try to log in i get can't connect to server but when i connect through mobile hotspot it works fine
#440 [08:50] <skrufieee> the launcher so to speak
#441 [08:51] <CapFan67> skrufieee, Lets see if you have an y incompatible software blocking your access:
#442 [08:51] <CapFan67> ??> skrufieee tools/hjt
#443 [08:51] <skrufieee> Okay, guide me chief
#444 [08:51] <Absol> skrufieee: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#445 [08:51] <Absol> skrufieee: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#446 [08:52] <skrufieee> okay, give me a sec!
#447 [08:53] <skrufieee> https://paste.ubuntu.com/p/9g8WhXQzG4/
#448 [08:54] * mak [webchat@ti0030a400-2476.bb.online.no] has joined #minecrafthelp
#449 [08:54] <CapFan67> skrufieee, I don't see any software that would block access (typically VPN and/or hosts redirection). Have you tried resetting your router?
#450 [08:54] * mak [webchat@ti0030a400-2476.bb.online.no] has quit. (Client Quit)
#451 [08:55] <CapFan67> skrufieee, It's also possible that your IP is throttled, if you have had too many bad login attempts within the last hour. Waiting an hour with no login attempts then trying again would be the test.
#452 [08:55] <skrufieee> yeah, router, fiberbox, checked if java is allowed through firewall etc
#453 [08:55] <skrufieee> had this problem for about a week, tried waiting days between login attempt still nothing but whenever i connect through cable to my iPhone hotspot then i can sign in no problems at all
#454 [08:56] <skrufieee> i checked my router settings aswell to see that it was not blocking something there and no
#455 [08:56] <CapFan67> skrufieee, Does your router have an internal firewall, and have you tried disabling it?
#456 [08:57] <skrufieee> It does but it's never enabled becuase i turned it off the second i got it. I tried not using the router and connecting directly to my fiberbox (don't know the exact name) and still the same problems
#457 [08:58] <CapFan67> skrufieee, Have you tried from another computer within your location (to determine if it's the PC or network connection)?
#458 [08:58] <skrufieee> Actually i have not quite stupid of me, could you give me just 2-3min i'll fire up the laptop and give it a shot
#459 [08:59] <CapFan67> skrufieee, Take your time.
#460 [09:03] * Klobko [webchat@188-167-250-108.dynamic.chello.sk] has quit. (Quit: webchat.esper.net)
#461 [09:03] <skrufieee> Just tried it, same problem. Also i should mention it won't even let me sign into minecraft.net. I can click log in type my details but when i try to click the green sign in button nothing happens
#462 [09:05] <CapFan67> skrufieee, That generally happens when you don't have access to the authentication server, either through malicious redirection or firewall blocking. Since both computer's have the identical issue, it seems the cause is upstream of your location, either within your router or possible the common DNS server you're using/assigned.
#463 [09:06] <skrufieee> how we fix this fam
#464 [09:06] <CapFan67> skrufieee, If you're familiar with Networking, I would try setting a static IP on a test machine and using a different DNS (such as google: 8.8.8.8).
#465 [09:07] <skrufieee> ipv4 right then advanced settings then i put it there?
#466 [09:07] <skrufieee> just so i dont put it in the wrong stutff
#467 [09:08] <CapFan67> skrufieee, You may want to test on the laptop, since changing your IP will disconnect this conversation. Basically, in your Adapter setup, you'll set a static IPv4 address, gateway and DNS.
#468 [09:08] <skrufieee> ah okay
#469 [09:09] <skrufieee> wait sec let me get the powercable for the laptop this bad boy has a battery the lifespan of a unvaccinated child brb
#470 [09:10] <CapFan67> skrufieee, Glad to hear the woo woo isn't having any effect on you. =)
#471 [09:12] <skrufieee> okay so i put 8 8 8 8 in "wanted DNS server" and "alternative DNS server"
#472 [09:12] <skrufieee> ?
#473 [09:12] <CapFan67> skrufieee, You don't "need" an alternate. it's there in case the primary goes down.
#474 [09:13] <skrufieee> oki, the IP i keep on "assign automatically" i assume
#475 [09:13] <skrufieee> before i press okay
#476 [09:14] <CapFan67> skrufieee, YOu need to specify an IP. You can use the IP currently assigned by your router.
#477 [09:14] <CapFan67> skrufieee, To discover your current IP, open a command prompt and type IPCONFIG
#478 [09:18] <skrufieee> ah, still same problem on the laptop. Can't test in minecraft since i can't get to the download page but still can't sign in to the page itself
#479 [09:18] <CapFan67> skrufieee, I can give you direct link to the isntaller:
#480 [09:18] <CapFan67> skrufieee, https://launcher.mojang.com/download/MinecraftInstaller.msi
#481 [09:19] <CapFan67> skrufieee, I thought we were talking about installer sign-in all this time. Install minecaft and see if you have the same result between your cable connection and tethered connection.
#482 [09:19] <skrufieee> yeah we were but right now on the laptop cant even sign it to download it
#483 [09:19] <skrufieee> but will use direct link
#484 [09:19] <skrufieee> sec
#485 [09:21] <skrufieee> says webpage does not exist. Typed it in and double checked that every letter/sign was correct
#486 [09:21] <skrufieee> fuck wait
#487 [09:21] <Absol> skrufieee: Please keep it civil
#488 [09:21] <skrufieee> nvm
#489 [09:21] <skrufieee> sorry
#490 [09:22] <skrufieee> installing minecraft now
#491 [09:22] <skrufieee> sec
#492 [09:24] * Guest31602 [~payonel@2607:5300:60:9e85::bad:c0de] has quit. (Ping timeout: 198 seconds)
#493 [09:24] <skrufieee> same thing
#494 [09:24] <skrufieee> cant connect to server
#495 [09:26] <CapFan67> skrufieee, If the issue isn't machine based, isn't your router (as you tested by bypassing it) and can't be solved through DNS redirection, I'm not sure what else to advise. This appears to be your ISP.
#496 [09:27] <skrufieee> ugh, everything else seems to be working just not minecraft it's wierd why they would be blocking minecraft specifically but i'll give them a call then. Any idea what i should say specifically to help them fix the problem?
#497 [09:28] <CapFan67> skrufieee, specifically, you aren't getting a response from the authentication server. Let me get the URL, which they'll need to help you test. Stand by.
#498 [09:29] * nikolai [webchat@85.187.97.153] has joined #minecrafthelp
#499 [09:29] <CapFan67> skrufieee, There are two address that you need to resolve: authserver.mojang.com and sessionserver.mojang.com
#500 [09:29] <CapFan67> skrufieee, You can test this now by using Ping.
#501 [09:29] * Smuthy [webchat@5.107.54.200] has joined #minecrafthelp
#502 [09:29] <CapFan67> skrufieee, Actually, it would be interesting to see what result you get from your ISP compared to your tethered phone (Using Ping to resolve the IP).
#503 [09:30] <nikolai> Minecraft says "not responding" when trying to create a singleplayer world or join a server, after a while it says java se platform isn't responding. Can anyone help?
#504 [09:31] <CapFan67> nikolai, does the game produce a crash-report in your .minecraft\crash-report folder?
#505 [09:31] <skrufieee> alright i'll ping it brb
#506 [09:31] <Smuthy> Have been trying all day to figure out why after I bought minecraft via mojang.com and it says I only can play the demo.
#507 [09:31] <CapFan67> Smuthy, Have you tried clicking the "Logout" button in the launcher, then logging back in with your credentials?
#508 [09:32] <Smuthy> Did that,
#509 [09:32] * payonel [~payonel@2607:5300:60:9e85::bad:c0de] has joined #minecrafthelp
#510 [09:32] <CapFan67> Smuthy, If you log into Mojang.com and look at the Account page, does it display your Java Edition license, or does it ask you for a code?
#511 [09:32] * payonel is now known as Guest89972
#512 [09:32] <Smuthy> Asking for a code.
#513 [09:33] <CapFan67> Smuthy, In that case, that account has not successfully purchased a license.
#514 [09:33] <skrufieee> When pinging both sites the same stats are recived, all packets recived all packets sent, 12ms. Help these guys out first atleast i can play my minecraft through hotspot they cant even play i'll just chill :)
#515 [09:33] <Smuthy> It charged it to my credit card, and it showed me that in my email.
#516 [09:33] <Smuthy> no refund email or anything.
#517 [09:34] <CapFan67> Smuthy, If your account doesn't show the license, then it's not a technical issue (this being a technical channel). Do you need a link to submit a Mojang support request.
#518 [09:34] <nikolai> there isn't a crash report folder in .minecraft
#519 [09:34] <Smuthy> Sure.
#520 [09:34] * davidercz [webchat@40.110.broadband6.iol.cz] has joined #minecrafthelp
#521 [09:35] <CapFan67> ??> Smuthy account/send-email
#522 [09:35] <Absol> Smuthy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#523 [09:35] <Absol> Smuthy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#524 [09:35] * davidercz [webchat@40.110.broadband6.iol.cz] has quit. (Client Quit)
#525 [09:35] <CapFan67> nikolai, As a test, can you try loading a 1.13.2 world? Before loading the world, disable VBOs then test.
#526 [09:36] <nikolai> what are VBOs?
#527 [09:36] * Smuthy [webchat@5.107.54.200] has quit. (Quit: webchat.esper.net)
#528 [09:37] <CapFan67> skrufieee, VBOs are an OpenGL method of interacting with your graphics card/buffer.
#529 [09:37] <skrufieee> nikolai VBOs are an OpenGL method of interacting with your graphics card/buffer.
#530 [09:37] * hube [webchat@45.32.4.19.reliableservers.com] has joined #minecrafthelp
#531 [09:37] <hube> I need help
#532 [09:37] <nikolai> ok
#533 [09:37] <CapFan67> skrufieee, Not older computers don't support them. I'm trying to determine if you have an older computer / older driver issue.
#534 [09:37] <CapFan67> skrufieee, oops, wrong name. sorry.
#535 [09:37] <hube> I migrated my mojang account to the wrong email, no tid, what do I do?
#536 [09:38] <nikolai> i just tried 1.13.2 withouit vbos and its the same
#537 [09:38] <CapFan67> hube, That will require Mojang to fix. Do you need a link to submit a Mojang support request?
#538 [09:38] <nikolai> my pc is very new and my drivers are up to date
#539 [09:38] <CapFan67> nikolai, Ok, in that case, let's see if you have incompatible software causing the issue:
#540 [09:38] <hube> I sent a request but idk if they'll change it to the email I want
#541 [09:38] <CapFan67> ??> nikolai tools/hjt
#542 [09:38] <Absol> nikolai: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#543 [09:38] <Absol> nikolai: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#544 [09:39] <CapFan67> hube, When you get to the front of the queue, they will verify ownership, and then help you fix your email assignment issue.
#545 [09:39] <hube> How do they verify ownership
#546 [09:39] <hube> If I have no tid
#547 [09:40] <hube> I mean I sent them a pic of me logging in the account
#548 [09:40] <CapFan67> hube, The easy way is with your Transacation ID. There is a page to help you recovery it, if you've lost it. If you don't have it, then they may ask other Original Purchase questions that only the purchaser would know.
#549 [09:40] <CapFan67> hube, Logging in establishes access, but not original purchase.
#550 [09:40] * Ostr [webchat@pool-108-27-211-108.nycmny.fios.verizon.net] has joined #minecrafthelp
#551 [09:41] <Ostr> Hello!
#552 [09:41] * hube [webchat@45.32.4.19.reliableservers.com] has quit. (Client Quit)
#553 [09:41] <Ostr> Is anyone here to answer a question I have?
#554 [09:41] <CapFan67> Ostr, What's your question?
#555 [09:41] <nikolai> https://paste.ubuntu.com/p/yJ99q4TvQb/
#556 [09:42] <skrufieee> alrighy you got a handful of people here i'll just call my ISP. Thank you for your time man/woman and hope you have a good day. Thanks for all the help unlucky it did not work hopefully ISP can resovle it. Bye! :)
#557 [09:42] <CapFan67> You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called RelevantKnoweldge, known to cause your issue. Absol will provide removal instructions:
#558 [09:42] <CapFan67> ??> nikolai av/adwcleaner
#559 [09:42] <Absol> nikolai: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#560 [09:42] <Absol> nikolai: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#561 [09:42] <CapFan67> skrufieee, Best of luck with the connection.
#562 [09:42] * skrufieee [webchat@h-141-176.A324.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#563 [09:43] <Ostr> So, me and my friend had a falling out in November, and he had access to some of my accounts. I allowed him to use the accounts, but he knew I fully owned them. I did not know this because I didn't play minecraft for a while. And he hijacked around 7 of my premium paid for accounts. As you can see, I spent a lot of money on these. Anyways, I'm look
#564 [09:43] <Ostr> ing to submit a support / contact request, but I was wondering if I am able to submit different tickets for all the accounts, or just one with all of them?
#565 [09:44] * nikolai [webchat@85.187.97.153] has quit. (Quit: webchat.esper.net)
#566 [09:44] <CapFan67> Ostr, That's a very unusual situation. I don't know the answer. If it were me, I'd likely submit one request for each account. If they can all be handled in one sweep, I'm sure Mojang will let you know.
#567 [09:45] <CapFan67> Ostr, Just make sure you submit the correct Transaction IDs with each request.
#568 [09:45] <Ostr> Thanks so much.
#569 [09:46] * nikolai [webchat@85.187.97.153] has joined #minecrafthelp
#570 [09:47] * nikolai [webchat@85.187.97.153] has quit. (Client Quit)
#571 [09:53] * techno156 [~techno156@137.154.29.123] has joined #minecrafthelp
#572 [10:01] * carl [webchat@212-107-130-146.customers.ownit.se] has joined #minecrafthelp
#573 [10:03] * carl [webchat@212-107-130-146.customers.ownit.se] has quit. (Client Quit)
#574 [10:12] * Felix4 [webchat@p4FF8F12C.dip0.t-ipconnect.de] has joined #minecrafthelp
#575 [10:12] <Felix4> I I have a problem
#576 [10:12] <Felix4> I cant connect to server
#577 [10:12] <Felix4> in MC Launcher
#578 [10:15] * Felix4 [webchat@p4FF8F12C.dip0.t-ipconnect.de] has quit. (Client Quit)
#579 [10:15] * hdfgh [webchat@p4FF8F12C.dip0.t-ipconnect.de] has joined #minecrafthelp
#580 [10:16] <hdfgh> hello i cannot connect to server in my launcher
#581 [10:16] <CapFan67> hdfgh, Do you mean you can't login, or do you mean you can't connect to a specific minecraft server?
#582 [10:17] <hdfgh> in my launcher
#583 [10:17] <hdfgh> I cant login onto my account
#584 [10:17] <CapFan67> hdfgh, that's sometimes caused by incompatible software. Let's look:
#585 [10:17] <CapFan67> ??> hdfgh tools/hjt
#586 [10:17] <Absol> hdfgh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#587 [10:17] <Absol> hdfgh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#588 [10:18] <hdfgh> i know hijackthis why does it help you
#589 [10:18] <CapFan67> hdfgh, The cause is sometimes VPN software, sometimes AV Firewall and sometimes hosts file settings. HJT lists what's running so we know what to remove/test.
#590 [10:19] <hdfgh> kk
#591 [10:19] <hdfgh> https://paste.ubuntu.com/p/XGWmDm4vjB/
#592 [10:20] <hdfgh> already removed my vpns
#593 [10:20] <CapFan67> hdfgh, ..and we have a match.
#594 [10:20] <CapFan67> ??> hdfgh info/mcleaks
#595 [10:20] <Absol> hdfgh: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#596 [10:20] <Absol> hdfgh: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#597 [10:20] <CapFan67> ??> hdfgh win/hosts/edit
#598 [10:20] <Absol> hdfgh: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#599 [10:20] <Absol> hdfgh: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#600 [10:20] <CapFan67> hdfgh, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. By running MCLeaks, You gave thieves your password.
#601 [10:21] <hdfgh> what :D
#602 [10:22] <CapFan67> hdfgh, is "what" asking a question, or should I assume that was a *facedesk*
#603 [10:22] <hdfgh> so I removed "mcleakschecker", what now
#604 [10:23] <CapFan67> hdfgh, Follow the instructions and edit your hosts file. (that's the actual fix)
#605 [10:24] <hdfgh> I cant find "hosts"
#606 [10:24] <CapFan67> hdfgh, run Notepad as Admin. Use "File | Open". In the dialog enter: %SystemRoot%\System32\drivers\etc\hosts
#607 [10:25] <hdfgh> done
#608 [10:25] <CapFan67> hdfgh, Remove all lines with Mojang.com. Save and exit.
#609 [10:26] <hdfgh> now change pw and login?
#610 [10:26] <CapFan67> hdfgh, If "Save" asks for a different file name, then you failed to run as Admin and you start over.
#611 [10:26] <CapFan67> hdfgh, No. The next step is to test and make sure your login works.
#612 [10:26] <CapFan67> hdfgh, After it's working, then change your password.
#613 [10:26] <hdfgh> okay, it works
#614 [10:27] <hdfgh> dont understand the sense of it in the mc code but it seems to work, thank you :)
#615 [10:27] <CapFan67> hdfgh, Short story:
#616 [10:27] <hdfgh> tell me
#617 [10:27] <CapFan67> hdfgh, MCLeaks redirects your login to Their servers via the hosts file. ONce you run it, the capture all login data.
#618 [10:28] <hdfgh> sucks
#619 [10:28] <CapFan67> hdfgh, You're not the only one to pwn themselves. We see dozens each day.
#620 [10:29] <hdfgh> just began coding mc cheats and just thought some free accs were not a bad Idea for testings
#621 [10:29] <hdfgh> thank you bro
#622 [10:29] <CapFan67> hdfgh, Caveat emptor
#623 [10:30] <hdfgh> :)
#624 [10:30] <hdfgh> ty have a nice da
#625 [10:30] <hdfgh> y
#626 [10:31] <CapFan67> hdfgh, You too!
#627 [10:31] <hdfgh> thx
#628 [10:37] * Ostr [webchat@pool-108-27-211-108.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#629 [10:40] * rawan [webchat@41.254.9.193] has joined #minecrafthelp
#630 [10:41] * rawan [webchat@41.254.9.193] has quit. (Client Quit)
#631 [10:53] * Mogopogle [webchat@047-025-091-115.res.spectrum.com] has joined #minecrafthelp
#632 [10:55] <Mogopogle> My Minecraft refuses to update it shows a message that says downloading update files then another message pops up that says unable to update
#633 [10:56] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#634 [10:57] * Joshua_Kleve [webchat@75-133-20-218.dhcp.rclk.wi.charter.com] has joined #minecrafthelp
#635 [11:00] * Remco [webchat@83-87-5-74.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#636 [11:00] <Remco> Hi, im having problems with mac os 1.14 (high sierra) when creating/joining a world
#637 [11:00] <Remco> I get this error: # Problematic frame:
#638 [11:00] <Remco> # C [libobjc.A.dylib+0x639d] objc_msgSend+0x1d
#639 [11:01] <Remco> Updating mac os or reinstalling minecraft did not help
#640 [11:01] <tyteen4a03> Remco: full error please:
#641 [11:01] * RIKKYROK [webchat@177.red-79-150-251.dynamicip.rima-tde.net] has joined #minecrafthelp
#642 [11:01] <tyteen4a03> ??> Remco paste
#643 [11:01] <Absol> Remco: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#644 [11:01] <Remco> https://paste.ubuntu.com/p/gNX3vRcKgV/
#645 [11:01] <mattym> Remco, There are currently no known fixes for that error, keep an eye on this page https://bugs.mojang.com/browse/MC-149225
#646 [11:02] <Remco> My buddy also has a macbook, no issues there
#647 [11:02] <Remco> Is it because newer hardware or something?
#648 [11:02] <mattym> Remco, From what I have seen so far, it covers a wide range of hardware.
#649 [11:03] <tyteen4a03> mattym: is that something that should be on the FAQ
#650 [11:03] <mattym> tyteen4a03, Probably not, it seems to only effect some.
#651 [11:03] <tyteen4a03> ok
#652 [11:04] <mattym> tyteen4a03, Maybe once there is an official reply on the ticket or they find a workaround.
#653 [11:04] <tyteen4a03> mattym: if you think it is widespread enough we can add it
#654 [11:04] <Remco> thanks a lot all
#655 [11:05] <RIKKYROK> I am using my five year old computer for the first time in WIndows 10 (it had been on Windows 7 until now). I wanted to open Minecraft, but I can't. I am not the person who has done the installation, and I'm sure no Minecraft-related archives have been touched in the process of installing Windows 10. Before the Windows update, I was using Minecraft
#656 [11:05] <RIKKYROK> : Java Edition, and now when I open the Minecraft launcher, the window turns black. Please help me.
#657 [11:05] <RIKKYROK> Am I writing to the right page?
#658 [11:06] <CapFan67> RIKKYROK, What happens when you try to run Minecraft?
#659 [11:07] <RIKKYROK> Actually, there are some places in the black Minecraft Launcher Window whwere I can click, and then they send me to the Mojang account webpage
#660 [11:07] <CapFan67> RIKKYROK, ...So, does the launcher work, but the game is black screen?
#661 [11:07] <RIKKYROK> +CapFan67 When I try to open the Minecraft Launcher, the Minecraft Launcher window opens but nothing happens
#662 [11:08] <RIKKYROK> the launcher does not work
#663 [11:08] <CapFan67> RIKKYROK, Ok. That's sometimes caused by incompatible software. Let's take a look:
#664 [11:08] <CapFan67> ??> RIKKYROK tools/hjt
#665 [11:08] <Absol> RIKKYROK: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#666 [11:08] <Absol> RIKKYROK: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#667 [11:08] <RIKKYROK> tools/hjt?
#668 [11:08] <RIKKYROK> what's that
#669 [11:08] <RIKKYROK> I'm ignoring this Absol, right?
#670 [11:09] <CapFan67> RIKKYROK, Hijackthis is a Trendmicro tool that will produce a report of all running programs on your computer. We use that list to see if you have any known incompatible software.
#671 [11:09] <CapFan67> RIKKYROK, Alternatively, I can give you a list of incompatible software, and you can investigate on your own.
#672 [11:09] <RIKKYROK> I don't know if I should believe you, yyou know?
#673 [11:09] <RIKKYROK> Is this a Mojang webpage?
#674 [11:10] <RIKKYROK> "Alternatively, I can give you a list of incompatible software, and you can investigate on your own." Let's try
#675 [11:10] <CapFan67> RIKKYROK, We are recommended by Mojang, but we are not Mojang. Feel free to either investigate HJT (in industry used tool), or use the list I offered.
#676 [11:10] <CapFan67> RIKKYROK, https://minecraftirc.net/support-articles/known-incompatible-software/
#677 [11:10] <RIKKYROK> I mean you can give me the list, but this is a normal windows 10
#678 [11:10] <RIKKYROK> ok let me have a look
#679 [11:10] * Joshua_Kleve [webchat@75-133-20-218.dhcp.rclk.wi.charter.com] has quit. (Quit: webchat.esper.net)
#680 [11:11] <RIKKYROK> thank you very much it might be that, I'm looking right now
#681 [11:11] <RIKKYROK> BUT
#682 [11:11] <CapFan67> RIKKYROK, I'm not suggesting your Windows 10 install isn't normal. I'm saying that certain software is known to cause graphics conflicts with Mojang client and launcher.
#683 [11:11] <RIKKYROK> Yup yup but wait a sec
#684 [11:11] <RIKKYROK> lemme write
#685 [11:12] <RIKKYROK> some of the programs on the list you just gave me I already had before updating my Windows (so one day ago), and then I could use Minecraft without a problem. Is this possible?
#686 [11:13] <RIKKYROK> So are some of the programs in the list compatible to Minecraft Java on WIndows 7 but not on Windows 10?
#687 [11:13] <CapFan67> RIKKYROK, How they behave on Win7 could be different than how they behave on Win10. yes.
#688 [11:13] <RIKKYROK> ok
#689 [11:14] <RIKKYROK> should I tryto update my Minecraft or reinstall it
#690 [11:14] <RIKKYROK> None of the programs apparently are on my comp
#691 [11:14] <RIKKYROK> should I tryto update my Minecraft or reinstall it?*
#692 [11:14] <CapFan67> RIKKYROK, Corrupted assets is sometimes the cause, but usually it's software.
#693 [11:14] <RIKKYROK> So what?
#694 [11:15] <RIKKYROK> Should I try to install Minecraft again? That wouldn't make sense right?
#695 [11:15] <CapFan67> RIKKYROK, You're asking me to work blind. We haven't ruled out the most common cause yet.
#696 [11:15] <CapFan67> RIKKYROK, It's unlikely that your launcher install is the cause.
#697 [11:15] <RIKKYROK> Ok I'm gonna continue looking for these programs
#698 [11:15] * pisskotek [webchat@dynamic-109-81-211-203.ipv4.broadband.iol.cz] has joined #minecrafthelp
#699 [11:15] * Absol kicked pisskotek from #minecrafthelp (Reason: isskotek :Keep it civilized, you are just a human being)
#700 [11:16] <RIKKYROK> So when installing WIndows 10 I erased AVG Antivirus. Could some archives remain in my comp?
#701 [11:16] <CapFan67> RIKKYROK, Go read this: https://en.wikipedia.org/wiki/HijackThis As a note, the most common software that causes this is bundleware, which you probably don't even know is installed. Be sure to search for the software on your system before ruling out those that cause graphic related crashes.
#702 [11:17] <RIKKYROK> when I look up "AVG" on my computer, nothn comes up
#703 [11:17] <RIKKYROK> ok imma hijackthis then
#704 [11:17] <RIKKYROK> but I've asked another question
#705 [11:17] <CapFan67> RIKKYROK, Happy to try to answer it.
#706 [11:17] <RIKKYROK> hehe ok
#707 [11:18] <RIKKYROK> so should I look up literally "bundleware" on my search bar?
#708 [11:18] <CapFan67> RIKKYROK, AVG causes file contention issues, not graphics issues. That's not likely the cause, even if remnants are still around.
#709 [11:18] <RIKKYROK> on my archives search bar
#710 [11:18] <CapFan67> RIKKYROK, No. "Bundleware" is slang, meaning software that sneaks onto your system when you install something else.
#711 [11:18] * Rocktye [webchat@4.35.172.210] has joined #minecrafthelp
#712 [11:18] <CapFan67> RIKKYROK, What you should do is compare that list of programs to your add/remove apps list in settings.
#713 [11:19] <RIKKYROK> ok thanks you may understand im a bit lost
#714 [11:19] <Rocktye> What happens if I brought Windows 10 Minecraft and meant to buy Java? Can they do anything.
#715 [11:19] <CapFan67> RIKKYROK, it's a tedious process, depending on how much software you have installed.
#716 [11:19] <RIKKYROK> idk what you mean with add/remove ap`ps list sry
#717 [11:19] <CapFan67> Rocktye, do you want a link to Mojang's refund policy?
#718 [11:20] <Rocktye> I mean it just says contact them and see what they can do or what ever... Do you know what that means?
#719 [11:20] <Lurks> i have avg, no issue, odd how other have issue with it
#720 [11:20] <CapFan67> RIKKYROK, Settings > Apps
#721 [11:20] <RIKKYROK> OK OK OK I have GeForce Experience, what shall I do?
#722 [11:21] <RIKKYROK> omggg
#723 [11:21] <CapFan67> Rocktye, If you think you qualify for a refund, you'd pursue that through the Windows Store.
#724 [11:22] <Rocktye> Also one more thing... I put a ticket in on 19th and it says they are doing tickets from the 21st. Did my ticket get missed or ignored ?
#725 [11:22] <RIKKYROK> no stress ok I love you xd srsly
#726 [11:22] <CapFan67> Rocktye, On what date did you submit your ticket?
#727 [11:22] <Rocktye> 19th
#728 [11:22] <CapFan67> Rocktye, ...of what month?
#729 [11:22] <RIKKYROK> Should I erase GeForce Experience?
#730 [11:22] <Rocktye> this month
#731 [11:22] <RIKKYROK> it's on the list
#732 [11:23] <CapFan67> Rocktye, See this link: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#733 [11:23] <Rocktye> oh they only up to march...
#734 [11:23] <mattym> RIKKYROK, The list should have instructions on any changes you need to make to it.
#735 [11:23] <Rocktye> wow well that sucks.
#736 [11:23] <RIKKYROK> +mattym ok
#737 [11:24] <RIKKYROK> ok ok so im gonna look up how to uninstall the program thanks
#738 [11:24] * Silverama61 [webchat@93-44-186-38.ip98.fastwebnet.it] has joined #minecrafthelp
#739 [11:24] <CapFan67> RIKKYROK, This is why we use Hijackthis for most users. Your path involves knowing what to look for and how to manage what you find. On the plus side, you'll learn a lot.
#740 [11:24] <Silverama61> Hello, Can I change the my avatar. Actually I play as FEMALE, but I am MAN on real world?
#741 [11:25] <RIKKYROK> but I understand that GeForce Experience is supposed to modify the graphs rendering right? why'd that interfere woth Minecrraft?
#742 [11:25] <RIKKYROK> Ok CapFan i'll do that
#743 [11:25] <RIKKYROK> but just that one last question
#744 [11:25] <CapFan67> Silverama61, You can change your skin from the launcher. Unfortunately, you can't change your model, as it's tied to your UUID.
#745 [11:25] <CapFan67> ??> RIKKYROK tools/hjt
#746 [11:25] <Absol> RIKKYROK: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#747 [11:25] <Absol> RIKKYROK: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#748 [11:25] <RIKKYROK> yup yup
#749 [11:25] <RIKKYROK> thanks bye
#750 [11:25] <RIKKYROK> I'm still on the chat just in case
#751 [11:26] <RIKKYROK> please don't kick me
#752 [11:26] <CapFan67> RIKKYROK, The issue with Geforce Experience involves it's overlay. Turning off it's overlay solves problems with it.
#753 [11:26] <CapFan67> RIKKYROK, ..and just to be clear, don't have hjt REPAIR. Simply run the report, create the paste and give us the link.
#754 [11:27] <RIKKYROK> ok but I'll download the hjt from you link rght?
#755 [11:28] <CapFan67> RIKKYROK, Yes. The link will auto-download.
#756 [11:29] * Silverama61 [webchat@93-44-186-38.ip98.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#757 [11:29] <RIKKYROK> the program I've downloaded in CHrome is called HijackThis.exe, and it's 380KB or sthing ok?
#758 [11:30] <RIKKYROK> so's that right?
#759 [11:30] <CapFan67> RIKKYROK, That's the correct name and size.
#760 [11:31] * DracoTech [~techno156@137.154.29.123] has joined #minecrafthelp
#761 [11:32] <RIKKYROK> thx
#762 [11:33] * techno156 [~techno156@137.154.29.123] has quit. (Ping timeout: 190 seconds)
#763 [11:33] * DracoTech [~techno156@137.154.29.123] has quit. (Client Quit)
#764 [11:34] <RIKKYROK> hjt's supposedly running, and when i click on it it tells me that it's already running
#765 [11:34] <RIKKYROK> but nothing happens
#766 [11:35] <RIKKYROK> i know i should be patient, just saying jic
#767 [11:35] * Heidrian [webchat@dsl.49.146.44.236.pldt.net] has joined #minecrafthelp
#768 [11:35] <CapFan67> RIKKYROK, It should come up immediately. It tends to run very quickly. Can you kill the process and try running it again?
#769 [11:35] <RIKKYROK> how should i kill the process
#770 [11:35] <RIKKYROK> ?
#771 [11:36] * Remco [webchat@83-87-5-74.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#772 [11:36] <CapFan67> Open your task list (CTRL+Left_Shift+Esc).
#773 [11:36] <RIKKYROK> there is no sort of window running, and the window telling me it's already running is called HijackThis Beta
#774 [11:36] <RIKKYROK> BETA
#775 [11:36] <RIKKYROK> where is my task list? :(
#776 [11:37] <RIKKYROK> what is the task list?
#777 [11:37] <RIKKYROK> ah ok ok
#778 [11:37] <CapFan67> RIKKYROK, To get to the task manager, press CTRL+Left_Shift+Esc
#779 [11:38] <RIKKYROK> ok
#780 [11:38] <RIKKYROK> what next
#781 [11:38] <CapFan67> RIKKYROK, If not on the Main menu, click main menu. From there, click "Do a system scan and save a logfile".
#782 [11:39] <CapFan67> RIKKYROK, This will open a notepad file. Absol will give you instructions to create a paste with the contents of that report:
#783 [11:39] <CapFan67> ??> RIKKYROK paste
#784 [11:39] * portalsrule123 [webchat@ec2-18-217-214-121.us-east-2.compute.amazonaws.com] has joined #minecrafthelp
#785 [11:39] <Absol> RIKKYROK: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#786 [11:39] <RIKKYROK> Main Menu of Task Manager? I see the Task Manager, and I see this HJT process shown
#787 [11:40] <RIKKYROK> "If not on the Main menu, click main menu. From there, click "Do a system scan and save a logfile"." IDK what you mean with this
#788 [11:40] <CapFan67> RIKKYROK, Oh. I thought you'd killed the task and re-run. In Task Manager, click on Hijackthis and end task.
#789 [11:40] <RIKKYROK> ok ok ok
#790 [11:40] <RIKKYROK> wait
#791 [11:40] <portalsrule123> Hey, I'm trying to run minecraft on a virtual machine and get an opengl error. It's a windows 2019 server machine. Could I get some help?
#792 [11:40] <mattym> portalsrule123, Don't run it on a virtual machine.
#793 [11:40] <RIKKYROK> what next
#794 [11:40] <RIKKYROK> I've killed the tas
#795 [11:41] <portalsrule123> mattym, It's not an option not to.
#796 [11:41] <RIKKYROK> please repeat what I should do after killing the task
#797 [11:41] <CapFan67> RIKKYROK, run HJT as Administrator, by right clicking on the icon and selecting "run as administrator".
#798 [11:41] <RIKKYROK> ok wait
#799 [11:41] <mattym> portalsrule123, Then you won't be running Minecraft. If you are getting an OpenGL error, your virtualization environment is not going to be able to run the game properly.
#800 [11:41] <RIKKYROK> yah so on Main Menu
#801 [11:41] <RIKKYROK> what now
#802 [11:42] <CapFan67> RIKKYROK, click "Do a system scan and save a logfile". This will open a notepad file. Absol will give you instructions to create a paste with the contents of that report:
#803 [11:42] <CapFan67> ??> RIKKYROK paste
#804 [11:42] <Absol> RIKKYROK: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#805 [11:42] <portalsrule123> mattym, It seems to be a graphics driver issue. I was just wondering if it would be possible to fix it with a driver update.
#806 [11:43] * portalsrule123 [webchat@ec2-18-217-214-121.us-east-2.compute.amazonaws.com] has quit. (Client Quit)
#807 [11:43] <RIKKYROK> ok so the scan has finished, and a notepad text has shown up. now I use ubuntu right?
#808 [11:43] <CapFan67> RIKKYROK, Yes. Follow Absol's paste instructions.
#809 [11:44] <RIKKYROK> there are no instructions, just the Ubuntu Link.
#810 [11:44] <RIKKYROK> I've opened the link
#811 [11:44] <RIKKYROK> there are several boxes
#812 [11:45] <RIKKYROK> idk what to put on all of'em
#813 [11:45] <RIKKYROK> Poster?
#814 [11:45] <RIKKYROK> Syntax?
#815 [11:45] <CapFan67> RIKKYROK, Enter something (anything) in the poster field. Copy your ENTIRE report to the Content Field. Then click "Paste!"
#816 [11:45] <RIKKYROK> Expiration: None?
#817 [11:45] <RIKKYROK> ok
#818 [11:46] <RIKKYROK> should I download as text now?
#819 [11:46] <RIKKYROK> I've pasted the whole report
#820 [11:46] <CapFan67> RIKKYROK, Give us the URL for the new page.
#821 [11:46] <RIKKYROK> https://paste.ubuntu.com/p/JXSgNMNTpH/
#822 [11:46] <RIKKYROK> this?
#823 [11:46] * DoctorDell [webchat@c-98-207-126-129.hsd1.ca.comcast.net] has joined #minecrafthelp
#824 [11:47] <CapFan67> RIKKYROK, That's it. Stand by while I review the report.
#825 [11:47] * DoctorDell [webchat@c-98-207-126-129.hsd1.ca.comcast.net] has quit. (Client Quit)
#826 [11:47] <RIKKYROK> ok thank ou very much
#827 [11:47] * Han [webchat@ip4da679d0.direct-adsl.nl] has joined #minecrafthelp
#828 [11:48] * Han [webchat@ip4da679d0.direct-adsl.nl] has quit. (Client Quit)
#829 [11:49] <CapFan67> RIKKYROK, On the bright side, I don't see any malware or incompatible software. On the down side, that moves us to less likely causes. Let's look at your graphics hardware and drivers:
#830 [11:49] <CapFan67> ??> RIKKYROK win/dxdiag
#831 [11:49] <Absol> RIKKYROK: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#832 [11:50] <RIKKYROK> before anything, can I erase HJT?
#833 [11:50] <CapFan67> RIKKYROK, You can indeed.
#834 [11:50] <RIKKYROK> I remind you I have GeForce Experience, one of the programs on the list
#835 [11:51] * Nord3 [webchat@50-198-176-33-static.hfc.comcastbusiness.net] has quit. (Quit: webchat.esper.net)
#836 [11:51] <RIKKYROK> I'm still doing this win/dxdiag right?
#837 [11:51] <CapFan67> RIKKYROK, Noted. We'll work that possibility along with your driver version. Yes, please produce the DxDiag report.
#838 [11:51] <RIKKYROK> Okay I'm really thankful
#839 [11:52] <CapFan67> RIKKYROK, No worries. Happy to help.
#840 [11:53] <RIKKYROK> the diagnose is taking a while... It's blocked at a point. As before with HJT, should the diagnose be way faster?
#841 [11:53] <RIKKYROK> ok nevermind
#842 [11:54] <CapFan67> RIKKYROK, Use the same paste process as before.
#843 [11:55] <RIKKYROK> yeah yeah. At the end there are some words that are not in english, I'm not actually English, American or so ok?
#844 [11:56] <CapFan67> RIKKYROK, That'll be fine.
#845 [11:56] <RIKKYROK> sent
#846 [11:56] <CapFan67> RIKKYROK, well, created perhaps. You have to give us the link to the new page.
#847 [11:57] <RIKKYROK> ahhhhhn sorry XDDD
#848 [11:57] <RIKKYROK> https://paste.ubuntu.com/p/pt8PtwP89C/
#849 [11:57] <RIKKYROK> XDDDDDDDDDDDDDDD
#850 [11:57] <RIKKYROK> XDDDD
#851 [11:59] <CapFan67> RIKKYROK, Your driver is a bit out of date. Here's a link to the latest driver: https://www.nvidia.com/Download/driverResults.aspx/132841/en-us
#852 [11:59] <RIKKYROK> okay
#853 [11:59] <RIKKYROK> what is a driver
#854 [11:59] <RIKKYROK> I mean what's the difference between that and a Windows
#855 [12:00] <RIKKYROK> I'll just google it
#856 [12:00] <CapFan67> RIKKYROK, A driver is the software necessary for your Operating System (Windows 10) to access your hardware.
#857 [12:00] <RIKKYROK> ok imma do this
#858 [12:00] <CapFan67> RIKKYROK, In this case, this is a driver for your Nvidia card, which is out of date.
#859 [12:01] <RIKKYROK> So would I be done by downloading this?
#860 [12:01] <RIKKYROK> Please don't kick me out untill I open Minecraft anyways
#861 [12:01] <CapFan67> RIKKYROK, This is *one* of the possibilities. We're updating and testing.
#862 [12:01] <RIKKYROK> okay
#863 [12:01] <CapFan67> RIKKYROK, If you need to reboot, just reconnect to the channel here.
#864 [12:02] <RIKKYROK> yeah but maybe I won't find you. You don't have to answer this, just have it in mind.
#865 [12:02] <mattym> If you do a clean install you can also eliminate GFE at the same time.
#866 [12:03] <RIKKYROK> what do you mean with clean install?
#867 [12:03] <RIKKYROK> I've installed the thing, and now I'll open it
#868 [12:03] <RIKKYROK> Ok?
#869 [12:04] <CapFan67> RIKKYROK, When you run NVidia driver installers, "Clean Install" is one of the options. This removes all old drivers first, then installs the new ones.
#870 [12:05] <RIKKYROK> okay thanks
#871 [12:05] <CapFan67> RIKKYROK, I'm looking at ASUS support page for your Laptop. Why did you decide to install Windows 10? ASUS seems to have *very* limited support for Windows 10 on your hardware.
#872 [12:05] <RIKKYROK> I'll do it I'm just checking where shall I save the downloader
#873 [12:06] <RIKKYROK> So my ASUS is 5 years old but a REALLY good computer
#874 [12:06] <RIKKYROK> It was running slow, and had lots of useless programs/archives/whatever
#875 [12:06] <CapFan67> RIKKYROK, That's fine. ...but they have drivers for all your components for Windows 7, but not Win 8.1 or Win 10. If it were my machine, I would not upgrade beyond Windows 7.
#876 [12:07] <RIKKYROK> I was recommended to update the MANY old things I got, together with the Windows Version
#877 [12:07] <RIKKYROK> Sorry I'm already at WIndows 10
#878 [12:07] <CapFan67> RIKKYROK, Ok. Personally, I'd consider that horrible advice.
#879 [12:07] <RIKKYROK> Should I go back? :P
#880 [12:07] <RIKKYROK> No, seriously
#881 [12:08] <CapFan67> RIKKYROK, Let's see *if* we can get this working. If not, that may be your path to success.
#882 [12:08] <RIKKYROK> Okay
#883 [12:09] * pjx007 [webchat@c-24-147-132-42.hsd1.ma.comcast.net] has joined #minecrafthelp
#884 [12:09] <RIKKYROK> In the future, will I be able to take all my NVIDIA and drivers (whatever) files from C: to D:? Because right now I'm going to install the newest driver version on C:, which currently has lots of space available AND is where all my other NVIDIA files are (I looked in the search bar)
#885 [12:10] <RIKKYROK> Just tell me if I can go on with the installation, and if I shall do it on C:
#886 [12:10] <RIKKYROK> if you don't know what I mean with C: it does not matter
#887 [12:10] <CapFan67> RIKKYROK, "Drivers" generally install directly where Windows is installed. If Windows is installed on C:, then that's where your drivers will end up.
#888 [12:10] <RIKKYROK> okay thanks
#889 [12:11] <pjx007> cant start Minecraft world because it keeps crashing and says Java SE binary has stopped responding
#890 [12:11] * pjx007 [webchat@c-24-147-132-42.hsd1.ma.comcast.net] has quit. (Client Quit)
#891 [12:11] <CapFan67> pjx007, Do you get an error number or descripiont (or "more details" button), or do you just get "not responding"?
#892 [12:12] <RIKKYROK> pjx has left
#893 [12:12] <RIKKYROK> just in case
#894 [12:12] <RIKKYROK> OK OK so now the NVIDIA GRAPHS CONTROLER is opening
#895 [12:12] <CapFan67> RIKKYROK, Yes, in the same second I responded. Frustrating.
#896 [12:12] <RIKKYROK> what shall I do?
#897 [12:12] <CapFan67> RIKKYROK, You're installing a driver update. Let it proceed until it's done
#898 [12:13] * pjx007 [webchat@c-24-147-132-42.hsd1.ma.comcast.net] has joined #minecrafthelp
#899 [12:13] <RIKKYROK> "Frustrating." haha. I really admire you and your professionalism
#900 [12:13] <CapFan67> pjx007, Do you get an error number or description (or "more details" button), or do you just get "not responding"?
#901 [12:14] <RIKKYROK> pjx, they have just responded the question you asked before leaving
#902 [12:14] <pjx007> it just says close the program or stay
#903 [12:15] <CapFan67> pjx007, That's sometimes caused by incompatible software, and sometimes by graphics and driver. Let's start with a report of your running programs:
#904 [12:15] <CapFan67> ??> pjx007 tools/hjt
#905 [12:15] <Absol> pjx007: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#906 [12:15] <Absol> pjx007: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#907 [12:16] <CapFan67> RIKKYROK, Once the driver install is done, if it requests a reboot do so. Otherwise, try the game and see if you have the same result.
#908 [12:17] <RIKKYROK> okay thanks
#909 [12:17] <RIKKYROK> I will never forget your magic name
#910 [12:17] <RIKKYROK> "ClapFan"
#911 [12:18] <RIKKYROK> weird yet impressing
#912 [12:18] <CapFan67> RIKKYROK, You seem to be reading more letters than there are.
#913 [12:21] * tom [webchat@cpc1-nmal23-2-0-cust696.19-2.cable.virginm.net] has joined #minecrafthelp
#914 [12:21] <tom> hi
#915 [12:21] <Lurks> tom hi
#916 [12:21] <CapFan67> Hi
#917 [12:22] <RIKKYROK> funny answer CapFan
#918 [12:22] <RIKKYROK> wait I really was
#919 [12:22] <tom> i need help with my minecraft account
#920 [12:22] <RIKKYROK> ok I'm leaving you Imma open Minecrafy
#921 [12:23] <CapFan67> tom, We help with Java Edition Technical Issues. We are not Mojang. We can help with account issues, when they're technical in nature, but otherwise direct to the appropriate help pages.
#922 [12:23] <CapFan67> tom, Having said that, what account issue do you have?
#923 [12:23] <tom> i cant go into any server
#924 [12:23] <tom> single or multiplayer
#925 [12:23] <CapFan67> tom, What happens when you try?
#926 [12:24] <tom> it will either freeze when downloading terrain or freeze when i get into the game
#927 [12:24] <tom> i've tried multiple versions as well
#928 [12:24] <CapFan67> tom, freeze, or produce an error? If error, what's the exact error?
#929 [12:24] <tom> freeze
#930 [12:26] <tom> it says that the javascrypt has stopped working
#931 [12:26] <tom> i either close it or wait for it to respond
#932 [12:26] <CapFan67> tom, not responding states are sometimes caused by incompatible software. Let's see what you have running:
#933 [12:26] <CapFan67> ??> tom tools/hjt
#934 [12:26] <Absol> tom: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#935 [12:26] <Absol> tom: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#936 [12:28] <RIKKYROK> MC works thank you very much. Really appreciate your work. Goodbye
#937 [12:28] <CapFan67> RIKKYROK, Enjoy@
#938 [12:28] * RIKKYROK [webchat@177.red-79-150-251.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#939 [12:29] <tom> https://paste.ubuntu.com/
#940 [12:29] <tom> ?
#941 [12:29] <tom> sorry
#942 [12:29] <CapFan67> tom, That's the original URL. Your paste should have a trailing set of numbers/letters
#943 [12:30] <tom> where do i find that
#944 [12:30] <tom> again sorry
#945 [12:30] <tom> https://paste.ubuntu.com/p/PkcZ6S87fj/
#946 [12:30] <CapFan67> tom, no worries. Fill in the "Poster" and "Content" fields, then press "Paste!". That will take you to a new page. Give us the new page link.
#947 [12:30] <tom> thanks
#948 [12:31] <tom> is that it?
#949 [12:31] <CapFan67> tom, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#950 [12:31] <CapFan67> ??> tom av/adwcleaner
#951 [12:31] <Absol> tom: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#952 [12:31] <Absol> tom: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#953 [12:33] * tom [webchat@cpc1-nmal23-2-0-cust696.19-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#954 [12:34] * tom [webchat@cpc1-nmal23-2-0-cust696.19-2.cable.virginm.net] has joined #minecrafthelp
#955 [12:34] <tom> what should i do now?
#956 [12:34] <CapFan67> tom, Welcome Back.
#957 [12:34] <tom> thanks
#958 [12:34] <tom> it says view log file
#959 [12:34] <CapFan67> tom, If ADWCleaner has finished, try the game again. Be patient, as you my have a number of assets to download.
#960 [12:34] <tom> ok
#961 [12:35] <Mogopogle> My Minecraft refuses to update it shows a message that says downloading update files then another message pops up that says unable to update
#962 [12:36] <tom> it works
#963 [12:36] <tom> thanks so much
#964 [12:36] <CapFan67> tom, Outstanding! Enjoy.
#965 [12:36] <tom> appreciate the help
#966 [12:36] <tom> thanks!
#967 [12:36] <CapFan67> Mogopogle, Is the launcher failing to update, or the client?
#968 [12:37] <Mogopogle> not sure
#969 [12:37] <CapFan67> Mogopogle, If you click your Minecraft shortcut, do you see the launcher with the large Play button and news?
#970 [12:37] <Mogopogle> can I post screenshots here?
#971 [12:37] <Mogopogle> no
#972 [12:38] <Mogopogle> it says unable to update native launcher
#973 [12:38] <CapFan67> ??> Mogopogle imgur
#974 [12:38] <Absol> Mogopogle: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#975 [12:39] <CapFan67> Mogopogle, Ok. That's sometimes caused by AV/Security software. Let's take a look at what's loaded:
#976 [12:39] <CapFan67> ??> Mogopogle tools/hjt
#977 [12:39] <Absol> Mogopogle: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#978 [12:39] <Absol> Mogopogle: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#979 [12:39] <Mogopogle> ok gimme a sec
#980 [12:45] <Mogopogle> https://imgur.com/a/8Sg50q7?
#981 [12:46] <CapFan67> Mogopogle, Ok. Let's take a look at the hjt report when you have it.
#982 [12:48] <Mogopogle> https://paste.ubuntu.com/p/3gbQtPBhnd/ that should do it
#983 [12:50] <CapFan67> Mogopogle, On the bright side, I don't see any malware/AV/Security software that's a problem. Have you tried uninstalling, cleaning, then reinstalling the launcher?
#984 [12:50] <Mogopogle> nope I have no clue how to do that
#985 [12:51] <CapFan67> ??> Mogopogle launcher/reinst/win
#986 [12:51] <Absol> Mogopogle: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#987 [12:51] <Absol> Mogopogle: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#988 [12:53] * DoggoInMyPocko [webchat@69-58-76-68.ut.vivintwireless.net] has joined #minecrafthelp
#989 [12:53] <DoggoInMyPocko> hey how do you refund?
#990 [12:54] <Lurks> DoggoInMyPocko https://help.mojang.com/customer/portal/articles/359338
#991 [12:54] <DoggoInMyPocko> ty
#992 [12:54] * DoggoInMyPocko [webchat@69-58-76-68.ut.vivintwireless.net] has quit. (Client Quit)
#993 [12:58] <Mogopogle> ok im going to go now and play something else
#994 [12:59] * Mogopogle [webchat@047-025-091-115.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#995 [13:10] * bl0m1 [sid314902@192.184.9.112] has quit. (Remote host closed the connection)
#996 [13:10] * bl0m1 [sid314902@id-314902.charlton.irccloud.com] has joined #minecrafthelp
#997 [13:12] * DascheadKing [webchat@89-64-13-239.dynamic.chello.pl] has joined #minecrafthelp
#998 [13:13] <DascheadKing> I can not log in to my account and show me username or email
#999 [13:14] <DascheadKing> what should I do
#1000 [13:19] * Everything_Skep [webchat@24-182-76-71.dhcp.hckr.nc.charter.com] has joined #minecrafthelp
#1001 [13:19] <Everything_Skep> I can't go on minecraft servers
#1002 [13:19] <Everything_Skep> At all
#1003 [13:20] * Everything_Skep [webchat@24-182-76-71.dhcp.hckr.nc.charter.com] has quit. (Client Quit)
#1004 [13:23] <Lurks> DascheadKing what exact error message you see?
#1005 [13:25] * DJOneLeg [webchat@ip72-193-180-102.lv.lv.cox.net] has joined #minecrafthelp
#1006 [13:26] * DJOneLeg [webchat@ip72-193-180-102.lv.lv.cox.net] has quit. (Client Quit)
#1007 [13:35] <DascheadKing> Unknown e-mail address or password.
#1008 [13:35] <urielsalis> ??> DascheadKing account/reset-password
#1009 [13:35] <Absol> DascheadKing: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1010 [13:35] <Absol> DascheadKing: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1011 [13:37] <DascheadKing> but I do not receive an email message
#1012 [13:37] <urielsalis> ??> DascheadKing account/send-email
#1013 [13:37] <Absol> DascheadKing: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1014 [13:37] <Absol> DascheadKing: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1015 [13:39] * lilacmom [webchat@adsl-76-195-207-188.dsl.hstntx.sbcglobal.net] has joined #minecrafthelp
#1016 [13:41] <lilacmom> hi, we bought minecraft 2 or 3 years ago for our sons' ipad. we have gotten a new ipad and they want to play on that one... i went into original ipad to look for settings or login name or email address etc but can't figure out anything!!! anyone please help? thanks so much
#1017 [13:41] <urielsalis> lilacmom, if you sign to the same icloud account you should have it available for download
#1018 [13:42] <lilacmom> hmmmm ok i will try that! makes sense!
#1019 [13:44] * orangeq94 [webchat@cinder-cone-119.dynamic.rpi.edu] has joined #minecrafthelp
#1020 [13:44] <lilacmom> heres another dumb question (sorry i am a dinosaur). is it possible to have more that one ipad attached to the icloud account?
#1021 [13:44] <orangeq94> hey is anyone getting a lot of crashes?
#1022 [13:45] <urielsalis> lilacmom, yeah, you should be able to have as many as you want
#1023 [13:45] <orangeq94> i have 16 G of ram and allocated 12 G and still crashes every 5 or 10 min
#1024 [13:45] <urielsalis> ??> orangeq94 launcher/crash
#1025 [13:45] <urielsalis> ??> orangeq94 launcher/crash-log
#1026 [13:45] <orangeq94> in game
#1027 [13:45] <Lurks> orangeq94 we have seen crashes everywhere, could be cause by many things, whats your
#1028 [13:45] <Absol> orangeq94: We need to see your crash log, which is created after a crash.
#1029 [13:45] <Absol> orangeq94: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1030 [13:46] <lilacmom> in other words, the old ipad is connected. does the new ipad replace it completely or can i have both ipads connected? would make things easier, i have 2 boys. 2 ipads will decrease the fighting...
#1031 [13:46] * libby [webchat@cpc80687-stap13-2-0-cust632.12-2.cable.virginm.net] has joined #minecrafthelp
#1032 [13:46] <libby> hey, its not letting me download 1.14 it says 'Unable to save download. aggro7.ogg
#1033 [13:47] <Lurks> lilacmom might have issue when u want to play minecraft with 1account
#1034 [13:47] <lilacmom> hey urielsalis, thank you; i'm trying it out. really appreciate advice
#1035 [13:47] <lilacmom> hey lurks, thank you too!
#1036 [13:47] <Lurks> libby If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1037 [13:47] <urielsalis> lilacmom, I think you can have both connected at the same time, the only thing is that you cannot use Minecraft on both at the same time
#1038 [13:47] <orangeq94> I dont have a crash reports folder?
#1039 [13:47] <urielsalis> ??> libby tools/hjt
#1040 [13:48] <Absol> libby: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1041 [13:48] <Absol> libby: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1042 [13:48] <urielsalis> orangeq94, do you see a crash report when it crashes?
#1043 [13:48] <lilacmom> nice that y'all don't talk to me as if i'm a naughty 4-year-old
#1044 [13:49] <orangeq94> no i just get the not responding message, and then launcher re-opens and say it crashed
#1045 [13:50] <Lurks> orangeq94 follow the HJT above aswell
#1046 [13:50] * zero318 [webchat@hs-nc-05688974ff-18490-1.tingfiber.com] has joined #minecrafthelp
#1047 [13:51] <orangeq94> ok
#1048 [13:51] * libby [webchat@cpc80687-stap13-2-0-cust632.12-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1049 [13:53] <zero318> Does anyone know what the minecraft server jar command line options do? I ran the new --help option and it lists "--universe", which doesn't sound familiar.
#1050 [13:55] <orangeq94> https://paste.ubuntu.com/p/W2WCYWRZWW/ here is the hijack me
#1051 [13:56] <urielsalis> ??> orangeq94 av/adwcleaner
#1052 [13:56] <Absol> orangeq94: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1053 [13:56] <Absol> orangeq94: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1054 [13:56] <urielsalis> zero318, 1.14?
#1055 [13:57] * orangeq94 [webchat@cinder-cone-119.dynamic.rpi.edu] has quit. (Quit: webchat.esper.net)
#1056 [13:58] * Jess [webchat@174-20-168-195.mpls.qwest.net] has joined #minecrafthelp
#1057 [13:58] <zero318> Yes, 1.14. I've been running a personal server for awhile now and was curious to see if there were any additional parameters. There doesn't seem to be any documentation of "--universe".
#1058 [13:58] <urielsalis> zero318, not finding anything either, interesting
#1059 [13:59] <Jess> Hey! I just tried running my game, which I haven't tried in a while, and when I hit "Play" I'm getting an error that says "Unable to create directory." it then shows me the path it's trying to access in D: , but I have no D drive! How do I reroute its path?
#1060 [13:59] <zero318> It says the default is ".", so it might have something to do with the file path of something.
#1061 [13:59] * orangeq94 [webchat@cinder-cone-119.dynamic.rpi.edu] has joined #minecrafthelp
#1062 [13:59] <orangeq94> ok i think it works now
#1063 [13:59] <urielsalis> ??> Jess win/reinst
#1064 [14:00] <Absol> Jess: You may need to reinstall the locally installed files that Minecraft puts into place.
#1065 [14:00] <Absol> Jess: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1066 [14:01] * guest00887 [~Mutter@2601:246:c100:3dd1:dde3:d838:491e:902f] has joined #minecrafthelp
#1067 [14:01] <guest00887> hello
#1068 [14:02] <guest00887> i am new to irc so i am not sure if i am doing this right
#1069 [14:02] <guest00887> i have a question about minecraft?
#1070 [14:02] <Lurks> guest00887 hi, do you require help with tech issue on minecraft?
#1071 [14:02] <guest00887> yes please
#1072 [14:03] <guest00887> i want to get minecraft for ios but i am not sure if i will be able to play with my friend. my friend has minecraft for windows 10. will i be able to play minecraft with them if we are on those different platforms?
#1073 [14:05] <urielsalis> guest00887, if he has the windows 10 edition(bedrock), yes
#1074 [14:05] <urielsalis> guest00887, if he has the java edition, no
#1075 [14:05] <Jess> THANK YOU so much, guys! Looks like it's working!
#1076 [14:05] <guest00887> does this work if we are not on the same local server? my friend lives far away so we would be playing online.
#1077 [14:06] <urielsalis> guest00887, there are bedrock server hosts, or you can use a realm(minecraft.net/realms)
#1078 [14:07] <guest00887> would we be able to play privately together without subscribing to realms?
#1079 [14:09] <urielsalis> guest00887, if you host or pay for a server, yes
#1080 [14:09] <mattym> guest00887, You can join each others games privately or with other friends.
#1081 [14:09] * guccionmydrawers [webchat@pool-165-230-224-113.nat.rutgers.edu] has joined #minecrafthelp
#1082 [14:09] <guccionmydrawers> hello lads
#1083 [14:09] <guccionmydrawers> anybody here
#1084 [14:10] <CapFan67> guccionmydrawers, There are lots of anybodys here.
#1085 [14:10] <guccionmydrawers> epic
#1086 [14:10] <guccionmydrawers> anyway i have an old account from the early 2010s that id like to get back on, but when i try to login on the website, it doesnt recognize my email
#1087 [14:10] * zero318 [webchat@hs-nc-05688974ff-18490-1.tingfiber.com] has quit. (Quit: webchat.esper.net)
#1088 [14:11] <guccionmydrawers> i tried sending reset links and i didnt get the sent
#1089 [14:11] <CapFan67> guccionmydrawers, Are you sure you're migrated the account?
#1090 [14:11] <urielsalis> guccionmydrawers, and you know the username?
#1091 [14:11] * xbaxxiboyx [webchat@178.157.250.250] has joined #minecrafthelp
#1092 [14:11] <xbaxxiboyx> Hello
#1093 [14:12] <guccionmydrawers> yeah i know my username
#1094 [14:12] <guccionmydrawers> urielsalis
#1095 [14:12] <CapFan67> guccionmydrawers, Tell us your username, and we
#1096 [14:12] <guccionmydrawers> haha gottem dude
#1097 [14:12] <guccionmydrawers> you want my social too?
#1098 [14:12] <CapFan67> guccionmydrawers, Tell us your username, and we'll take a quick look to see if it's migrated and if it's been changed.
#1099 [14:12] <guccionmydrawers> am i being trolled or should i actually tell you
#1100 [14:12] <Lurks> xbaxxiboyx hi, do you need help with minecraft crash/etc?
#1101 [14:13] <CapFan67> guccionmydrawers, ...or you can look yourself here (it's public information): https://namemc.com/
#1102 [14:13] <xbaxxiboyx> No i just started playing again, but i cant get into my account
#1103 [14:13] <xbaxxiboyx> I think its hacked or something
#1104 [14:13] <urielsalis> xbaxxiboyx, what is your username?
#1105 [14:13] <xbaxxiboyx> xbaxxiboyx is my username
#1106 [14:13] <xbaxxiboyx> My real name is Emil
#1107 [14:13] <guccionmydrawers> interesting i searched and it says that the user doesnt exist
#1108 [14:13] <Lurks> xbaxxiboyx please don't share real details online
#1109 [14:13] <urielsalis> xbaxxiboyx, you are logging with your username or email?
#1110 [14:14] <guccionmydrawers> could they have deleted my account ive been inactive for years
#1111 [14:14] <urielsalis> guccionmydrawers, they dont delete accounts
#1112 [14:14] <xbaxxiboyx> I dont know what email i used, its so many years ago. I just know my username now
#1113 [14:14] <urielsalis> guccionmydrawers, what do you think the username might been?
#1114 [14:14] <xbaxxiboyx> And the pass is not the same anymore
#1115 [14:14] <guccionmydrawers> no i know my username
#1116 [14:14] <CapFan67> guccionmydrawers, If you've ever had a paid account, the name will show up on that list.
#1117 [14:14] <urielsalis> xbaxxiboyx, I mean, are you trying to login with your username or email? the account is not migrated so you have to login with your username
#1118 [14:14] <xbaxxiboyx> I tried everything
#1119 [14:15] <guccionmydrawers> the user was moog500
#1120 [14:15] <guccionmydrawers> maybe im looking incorrectly
#1121 [14:15] <xbaxxiboyx> But i only found a link where i needed to put in my email i think so
#1122 [14:15] <urielsalis> guccionmydrawers, and guessing you didnt change it to The_legend24?
#1123 [14:15] <urielsalis> ??> xbaxxiboyx account/migrate
#1124 [14:15] <Absol> xbaxxiboyx: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#1125 [14:15] <CapFan67> guccionmydrawers, https://namemc.com/name/moog500
#1126 [14:15] <guest00887> urielsalis and mattym does it cost extra money to host a server or join a friend's game privately? i am new to minecraft so i do not know much about these things
#1127 [14:15] * Foksore [webchat@ip68-108-242-85.sb.sd.cox.net] has joined #minecrafthelp
#1128 [14:16] <guccionmydrawers> urielsalis i definitely didnt
#1129 [14:16] <xbaxxiboyx> But then it tells me to use email
#1130 [14:16] <urielsalis> ??> guest00887 mp/server-setup
#1131 [14:16] <Absol> guest00887: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#1132 [14:16] <mattym> guest00887, On the mobile/win10 version, you can just join each other as part of the game.
#1133 [14:16] <guccionmydrawers> urielsalis can i recover this?
#1134 [14:16] <xbaxxiboyx> And thats the thing i cant remember
#1135 [14:16] <urielsalis> xbaxxiboyx, yes, you need to migrate your account to a Mojang account to be able to reset the password now :/
#1136 [14:16] <Foksore> is there any way for me to recover my account that was linked to an old email the got deleted?
#1137 [14:16] <urielsalis> xbaxxiboyx, you can try contact Mojang if you dont remember the email, but its going to take a while
#1138 [14:16] <guccionmydrawers> urielsalis also does this mean my email is compromised?
#1139 [14:16] <urielsalis> ??> guccionmydrawers account/send-email
#1140 [14:16] <Absol> guccionmydrawers: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1141 [14:16] <mattym> guest00887, On that version the software to run your own server is very new, so Realms are recommended.
#1142 [14:16] <Absol> guccionmydrawers: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1143 [14:17] <xbaxxiboyx> There is not any chance that i can see what email i used?
#1144 [14:17] <urielsalis> ??> gothroach account/send-email
#1145 [14:17] <Absol> gothroach: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1146 [14:17] <Absol> gothroach: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1147 [14:17] <urielsalis> xbaxxiboyx, not really
#1148 [14:17] <guest00887> mattym: can we join each other even if we are playing over the internet and not on local?
#1149 [14:17] <mattym> guest00887, Yes
#1150 [14:17] <xbaxxiboyx> RIP, ty anyway then
#1151 [14:17] <guest00887> okay thanks so much!
#1152 [14:18] <urielsalis> ??> xbaxxiboyx account/send-email
#1153 [14:18] <Absol> xbaxxiboyx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1154 [14:18] <Absol> xbaxxiboyx: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1155 [14:19] <CapFan67> guccionmydrawers, If you're even remotely concerned about your email being compromised, I'd recommend changing your email password for good measure. Make sure it's unique, not used on any other site (as all good passwords should be).
#1156 [14:19] * xbaxxiboyx [webchat@178.157.250.250] has quit. (Quit: webchat.esper.net)
#1157 [14:20] <urielsalis> guccionmydrawers, I also recommend password managers like lastpass or dashlane, generate a random unique one for each site
#1158 [14:20] <urielsalis> and 2FA in your email
#1159 [14:20] * laustim [webchat@c-67-186-161-78.hsd1.ma.comcast.net] has joined #minecrafthelp
#1160 [14:21] <laustim> hello?
#1161 [14:21] <Greymagic27> laustim, Hey. What's the issue?
#1162 [14:21] <laustim> hey can yall help me reset passwords?
#1163 [14:22] <Greymagic27> ??> laustim account/reset-password
#1164 [14:22] <urielsalis> laustim, you dont receive the email?
#1165 [14:22] <Absol> laustim: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1166 [14:22] <Absol> laustim: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1167 [14:22] <guccionmydrawers> urielsalis yeah i had an issue with a breach earlier this year and i changed my passwords then
#1168 [14:22] <urielsalis> guccionmydrawers, the name of the account changed on 2018-09-14
#1169 [14:22] <guccionmydrawers> but whats the mechanism by which someone can just change my name
#1170 [14:22] <guccionmydrawers> did they have to access to myaccount fully?
#1171 [14:23] <laustim> well see thats the problem, so I migrated, but I'm not getting the email with the link, but I've gotten emails from mojang
#1172 [14:23] <urielsalis> guccionmydrawers, account, password, security questions and email
#1173 [14:23] <guccionmydrawers> holy fuck
#1174 [14:23] <Absol> guccionmydrawers: Please keep it civil
#1175 [14:23] <guccionmydrawers> sorry
#1176 [14:23] <guccionmydrawers> but thats pretty crazy
#1177 [14:23] <urielsalis> ??> laustim account/send-email
#1178 [14:23] <Absol> laustim: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1179 [14:23] <Absol> laustim: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1180 [14:24] <laustim> haha thats fucking ridiculous I have to wait a month for them to get back to me?
#1181 [14:24] <Absol> laustim: Please keep it civil
#1182 [14:24] <urielsalis> guccionmydrawers, I think you can reset security questions with the email too, so it can be just account and email
#1183 [14:24] <urielsalis> guccionmydrawers, account email*
#1184 [14:24] <guest00887> mattym: can i join a friend's game privately if i am on ios and they are playing on nintendo switch
#1185 [14:24] <urielsalis> ??> laustim account/send-email/wait-time
#1186 [14:24] <Absol> laustim: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#1187 [14:24] <Lurks> guest00887 yes
#1188 [14:24] <mattym> guest00887, Yes, any version that falls under the Bedrock Edition, can
#1189 [14:24] <laustim> thats literally retarted what kind of company are they?
#1190 [14:25] <laustim> do they not care about customers?
#1191 [14:25] <laustim> a month?????!!!?!?!
#1192 [14:25] <laustim> fuck that shit
#1193 [14:25] * Absol kicked laustim from #minecrafthelp (Reason: austim :Keep it civilized, you are just a human being)
#1194 [14:25] <guest00887> mattym and lurks thanks so much
#1195 [14:25] <guest00887> mattym and lurks thanks so much
#1196 [14:25] * guest00887 [~Mutter@2601:246:c100:3dd1:dde3:d838:491e:902f] has left #minecrafthelp
#1197 [14:25] <Lurks> welp, clearly doesn't understand the size of the company
#1198 [14:25] <guccionmydrawers> urielsalis is there anyway that i can recover my account without going through poopoo minecraft support
#1199 [14:25] <urielsalis> guccionmydrawers, no
#1200 [14:26] <guccionmydrawers> epic dude
#1201 [14:26] <guccionmydrawers> cant wait to play minecraft again in like 3 years
#1202 [14:26] <urielsalis> guccionmydrawers, can we help you with anything else?
#1203 [14:26] * Lord_of_Life_ [~Lord@77.28.165.254] has joined #minecrafthelp
#1204 [14:26] <guccionmydrawers> not really kinda depressed now just wanted to play some minecraft :(
#1205 [14:27] * guccionmydrawers [webchat@pool-165-230-224-113.nat.rutgers.edu] has quit. (Quit: webchat.esper.net)
#1206 [14:28] * Foksore [webchat@ip68-108-242-85.sb.sd.cox.net] has quit. (Quit: webchat.esper.net)
#1207 [14:28] * Lord_of_Life [~Lord@77.28.161.190] has quit. (Ping timeout: 198 seconds)
#1208 [14:30] * guccionmydrawers [webchat@pool-165-230-224-113.nat.rutgers.edu] has joined #minecrafthelp
#1209 [14:30] <guccionmydrawers> urielsalis yo wait im back
#1210 [14:30] <urielsalis> guccionmydrawers, can we help you with anything else?
#1211 [14:30] <guccionmydrawers> is there anyway to figure out what email my account was migrated to?
#1212 [14:30] <urielsalis> guccionmydrawers, no
#1213 [14:30] <guccionmydrawers> so will there be any for mojang to recover my account at all?
#1214 [14:31] <urielsalis> guccionmydrawers, you will have to contact them
#1215 [14:31] <guccionmydrawers> i already did
#1216 [14:31] <guccionmydrawers> btw urielsalis nice website
#1217 [14:31] <guccionmydrawers> cool styling
#1218 [14:41] * hiyu [webchat@89-253-76-76.customers.ownit.se] has joined #minecrafthelp
#1219 [14:42] <hiyu> hey so I couldn't launch minecraft cause it said it was already running although it wasnt so I uninstalled and now it won't download from the launcher wtf do i do
#1220 [14:43] <hiyu> I'd show the error message but it's in swedish
#1221 [14:44] <Lurks> hiyu go into .minecraft, delete everything except save and it install everything
#1222 [14:44] * orangeq94 [webchat@cinder-cone-119.dynamic.rpi.edu] has quit. (Quit: webchat.esper.net)
#1223 [14:46] <hiyu> there is no "save" there's only assets, libraries and versions
#1224 [14:47] <Lurks> hiyu oh so you dont have any world made on that system, ok no worry
#1225 [14:48] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#1226 [14:51] <lilacmom> laustim, don't make me go over there & wash your mouth out with soap
#1227 [14:52] <lilacmom> urielsalis & lurks, thank you ever so much! i think it worked, my monkeys are home from school and they're gonna be so surprised!
#1228 [14:52] <lilacmom> good karma :) thanks bunches
#1229 [14:52] <hiyu> I don't know what to do
#1230 [14:53] <lilacmom> cheers
#1231 [14:53] * BringImpact [webchat@lsllon1901w-lp130-02-216-208-192-137.dsl.bell.ca] has joined #minecrafthelp
#1232 [14:53] <BringImpact> hello
#1233 [14:53] * lilacmom [webchat@adsl-76-195-207-188.dsl.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1234 [14:53] <BringImpact> i need help
#1235 [14:53] <BringImpact> im missing files for 1.13.2
#1236 [14:53] * Jess [webchat@174-20-168-195.mpls.qwest.net] has quit. (Quit: webchat.esper.net)
#1237 [14:54] <BringImpact> and for 1.14 and 1.13.1
#1238 [14:54] <BringImpact> and for 1.14 and 1.13.1
#1239 [15:08] * hiyu [webchat@89-253-76-76.customers.ownit.se] has left #minecrafthelp
#1240 [15:10] * blobber [webchat@ip70-173-66-117.lv.lv.cox.net] has joined #minecrafthelp
#1241 [15:11] <blobber> The download button for the server files at https://www.minecraft.net/en-us/download/server/bedrock/# doesn't work. Any ideas?
#1242 [15:11] <mattym> blobber, Make sure you have checked the box to agree to the EULA
#1243 [15:15] <blobber> I did
#1244 [15:15] <blobber> The button is greyed out otherwise
#1245 [15:15] <mattym> blobber, It stays greyed out until you check the EULA box.
#1246 [15:15] <blobber> I understand that.
#1247 [15:15] <blobber> I check the box, the button is green, click the green button, and nothing happens
#1248 [15:16] <CapFan67> blobber, Are you downloading Windows or Linux?
#1249 [15:16] <mattym> blobber, Try using a different web browser
#1250 [15:16] <blobber> If you look at the url the button links to it's just the page https://www.minecraft.net/en-us/download/server/bedrock/#minecrafthelp
#1251 [15:16] <blobber> I've used different browsers and different computers even
#1252 [15:16] <blobber> I'm trying to download windows 10
#1253 [15:17] <blobber> Honestly, it seems like a problem with the website.
#1254 [15:17] <CapFan67> blobber, Bedrock Server for Windows: https://minecraft.azureedge.net/bin-win/bedrock-server-1.11.0.23.zip
#1255 [15:18] <blobber> Thank you - is that the latest that just came out?
#1256 [15:18] * vopimang [webchat@S010600fc8ddb7c23.ed.shawcable.net] has joined #minecrafthelp
#1257 [15:18] <CapFan67> blobber, That's the link you can't seem to click.
#1258 [15:19] <vopimang> Hey i have an old legacy account but dont have my old email or payment method
#1259 [15:19] <blobber> Perfect, thank you.
#1260 [15:20] <CapFan67> vopimang, You mean you don't know the email address used to buy your account? Migration or account recovery will require contacting Mojang Support. Do you need a link?
#1261 [15:20] <vopimang> Ive already sent an email to them i was just wondering if you might know
#1262 [15:21] <CapFan67> vopimang, Sounds like you're on the right path. Just a matter of waiting for Mojang to respond.
#1263 [15:21] <vopimang> ok thanks
#1264 [15:33] <blobber> Does Minecraft Bedrock's server files require Windows 10?
#1265 [15:34] <CapFan67> blobber, There's a help file inside the archive. It has answers. Outside of that, I wouldn't know (we're a Java Edition support channel).
#1266 [15:34] <blobber> Alright thank you
#1267 [15:35] * blobber [webchat@ip70-173-66-117.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#1268 [15:36] * skanderpagga [webchat@ip54532224.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#1269 [15:48] * Nord [webchat@50-198-176-33-static.hfc.comcastbusiness.net] has quit. (Quit: webchat.esper.net)
#1270 [15:54] * Zboy [webchat@178.114.142.224.dsl.dyn.drei.com] has joined #minecrafthelp
#1271 [15:55] * Zboy [webchat@178.114.142.224.dsl.dyn.drei.com] has quit. (Client Quit)
#1272 [16:03] * Josh2 [webchat@pool-72-80-77-130.nycmny.fios.verizon.net] has joined #minecrafthelp
#1273 [16:03] <Josh2> My password was randomly changed and i dont know what to do
#1274 [16:04] <CapFan67> Josh2, Have you tried resetting your password?
#1275 [16:04] <Josh2> Yes, but the thing is the email is under my older brother (which bought me minecraft a few years back)
#1276 [16:05] <Josh2> I dont have access to the email and neither does he, but i have proof the account is mine with payments and videos from over a year ago
#1277 [16:06] <CapFan67> Josh2, Not having access to the email is a show stopper for self service. You'll need to contact Mojang support. Need a link?
#1278 [16:06] <Josh2> I've contacted them over 3 times across a span of 2 months and they still havent responde
#1279 [16:06] <Josh2> responded
#1280 [16:07] <CapFan67> Josh2, On what date did you submit your support request?
#1281 [16:08] <Josh2> One was this month, and one was around the beginning of march
#1282 [16:09] <CapFan67> Josh2, People here frequently exaggerate the duration, and we discover it was actually just a few weeks. Anyway, *today* they are responding to support requests made on March 21st. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1283 [16:09] <Josh2> Okay. thank you
#1284 [16:29] * josw86 [webchat@217-102-188-237.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#1285 [16:31] <josw86> hello, I have just created a support request but it can be closed already since the issue is solved, can I just reply to that email with this information?
#1286 [16:34] * erratic [~paige@184.105.41.29] has joined #minecrafthelp
#1287 [16:40] * meatboy [webchat@dynamic-66-243-233-116.ellensburg.fairpoint.net] has joined #minecrafthelp
#1288 [16:40] * josw86 [webchat@217-102-188-237.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#1289 [16:40] <meatboy> so Minecraft 1.11 came out for bedrock, why is my game in 1.12?
#1290 [16:41] <Lurks> meatboy does it say beta?
#1291 [16:41] <meatboy> yes
#1292 [16:41] <Lurks> meatboy then u'll have to uninstall and install to get out, 1.11 is official
#1293 [16:42] <meatboy> oh ok awesome! ill try that. thank you!
#1294 [16:42] <urielsalis> meatboy, note that any worlds in 1.12 would not work in 1.11
#1295 [16:43] * GakkuGamer [webchat@190.67.219.192] has joined #minecrafthelp
#1296 [16:47] <meatboy> hmm. tried uninstalling and reinstalling to get out of beta. didn't work. still beta and 1.12
#1297 [16:48] <urielsalis> meatboy, you have to opt-out in xbox insider
#1298 [16:48] <urielsalis> meatboy, https://feedback.minecraft.net/hc/en-us/articles/360004438671-How-to-Join-and-leave-the-Minecraft-Beta
#1299 [16:58] <meatboy> great! that worked! all my shit is gone but oh well. Thanks!
#1300 [16:58] <Absol> meatboy: Please keep it civil
#1301 [16:58] * DaCatSaysMoo [webchat@c-73-95-241-10.hsd1.co.comcast.net] has joined #minecrafthelp
#1302 [16:59] * meatboy [webchat@dynamic-66-243-233-116.ellensburg.fairpoint.net] has quit. (Quit: webchat.esper.net)
#1303 [17:00] <DaCatSaysMoo> Hello, I've been trying to stream on twitch, I used to be able too from the java edition easily. I went to broadcast settings enabled that, and went to my account and applied Twitch to the account. However, this has changed. I no longer see Broadcast settings nor any way of applying twitch to my account. How do I stream on Twitch, without the game
#1304 [17:00] <DaCatSaysMoo> crashing every time I load up xsplit to stream it?
#1305 [17:03] * Mjpel [webchat@cpc82791-midd19-2-0-cust931.11-1.cable.virginm.net] has joined #minecrafthelp
#1306 [17:04] <Mjpel> Hello , does anyone know why, in the new update when I start up the game , my disk usage shoots up to 100% and my computer performs noticeably slower
#1307 [17:04] <Mjpel> Minecraft is very choppy and I cannot even play it's that bad
#1308 [17:06] * CDE [webchat@5-231-153-241.ktk-ip.de] has joined #minecrafthelp
#1309 [17:10] * Sam [webchat@104.218.213.244] has joined #minecrafthelp
#1310 [17:11] * BlueKnight8 [webchat@cpe-24-93-194-9.neo.res.rr.com] has joined #minecrafthelp
#1311 [17:12] <Sam> My Friend and I have a server hosted by apex and ever since the new update we are unable to craft, the crafting table does not work at all for us
#1312 [17:13] <BlueKnight8> hey so i used to use an account named BlueKnight8, however after returning it is not listed under the mojang account it was previously owned under. i just want to be able to have my old account back, what to do?
#1313 [17:15] <CapFan67> BlueKnight8, Hi.
#1314 [17:15] <Lurks> BlueKnight8 mojang move to using 1account system for all there games, have you ever done the migrating account?
#1315 [17:15] <CapFan67> BlueKnight8, It appears that account is still named BlueKnight8 and is not yet Migrated. https://namemc.com/profile/BlueKnight8.1
#1316 [17:16] <BlueKnight8> how do i migrate the account?
#1317 [17:16] <CapFan67> BlueKnight8, https://account.mojang.com/migrate
#1318 [17:18] <BlueKnight8> whenever i click the link, it returns me to my mojang page with "Error! At this time you can only own one copy of Minecraft per account, sorry!" at the top
#1319 [17:18] <CDE> +My Problem has something to do with my account. Recently I coulnd't log in into my account, but neither on minecraft.net nor mojang. This has probably nothing to do with my Account itself. I get an 403 error when trying to even get on the Account side of mojang and klicking "login" on the minecraft side with my data tiped in, nothing happens. When
#1320 [17:18] <CDE> I try to login in the launcher there's a message saying "Can't connect to the Server/s".
#1321 [17:19] <CapFan67> BlueKnight8, You're trying to migrate the legacy account to a mojang account that already has a license. Mojang accounts can only have one license.
#1322 [17:19] <CDE> I've already tried everything and watched so many Youube videos, but nothing helped. i've contacted the support of my router, they send me to Mojang/minecraft, as they saw no problem with my Router/Settings.
#1323 [17:19] <CDE> I've also tried to switch off the firewall or to make java an exeption, but that also did not work, I also tried everything with a different account and via different Devices but still, nothing.
#1324 [17:19] <CapFan67> CDE, sounds like your authentication is being redirected. Let's look and see if any incompatible software is running on your system:
#1325 [17:19] <Lurks> CDE i think u visited a site called McLeak, have u been there?
#1326 [17:20] <CapFan67> ??> CDE tools/hjt
#1327 [17:20] <Absol> CDE: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1328 [17:20] <Absol> CDE: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1329 [17:20] <CDE> I dont't think that I had been on this side, no
#1330 [17:21] <BlueKnight8> CapFan but that is the account it was purchased under, do I have to make a new mojang account?
#1331 [17:21] <CDE> I also don't want to download anything, I
#1332 [17:21] <CDE> I'm sorry*
#1333 [17:22] <CapFan67> BlueKnight8, If you log into that Mojang account and look at the account page, does it show a Java Edition license, or does it ask for a code?
#1334 [17:22] <Lurks> CDE it's the best way we can help you with these kind of problem
#1335 [17:23] <CapFan67> CDE, Ok. The likely cause is something you're running now, or have run. The tool let's us investigate with you. If you'd like to investigate on your own, you certainly have that privilege.
#1336 [17:23] * shahar [webchat@dynamic-213-57-189-25.hotnet.net.il] has joined #minecrafthelp
#1337 [17:24] <BlueKnight8> CapFan the account page shows another log in of minecraft and a gift code claimed June 4th
#1338 [17:24] <CapFan67> CDE, Here is a list of incompatible software known to cause Mincraft issues: https://minecraftirc.net/support-articles/known-incompatible-software/
#1339 [17:24] <BlueKnight8> the old account is not listed on the mojang account page
#1340 [17:25] <CDE> Well okay, then thanks for your attention, but I'm not doing this. have a nice day/ evening ( i don't know the time you have right now) ;)
#1341 [17:25] * CDE [webchat@5-231-153-241.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#1342 [17:25] <CapFan67> BlueKnight8, Here's the account page: https://account.mojang.com/me On that page, do you see "Java Edition" with a purchase date displayed?
#1343 [17:25] <shahar> i am stuck on playing minecraft demo, i bought my account a few years ago.
#1344 [17:26] <CapFan67> shahar, If you log into Mojang.com and look at this page, do you see a license or do you get a dialog asking for a gift code: https://account.mojang.com/me
#1345 [17:26] <BlueKnight8> yes, under another account dadofLandwafflez
#1346 [17:26] * Bis [webchat@88.130.152.49] has joined #minecrafthelp
#1347 [17:27] <CapFan67> BlueKnight8, Ok. So, the email/account you're looking at already has an account assoicated. In order to migrate your Legacy account, you'll need another Mojang account to migrate to.
#1348 [17:27] <shahar> i get a gift code or something like that
#1349 [17:27] * AlienatedCashew [webchat@66-169-54-173.dhcp.gnvl.sc.charter.com] has joined #minecrafthelp
#1350 [17:27] <CapFan67> shahar, That means there is no license associated with your account. What was your Minecraft Username/character name?
#1351 [17:27] <BlueKnight8> i will make the account now and report back
#1352 [17:27] * Unspeakable814 [webchat@c-71-207-12-57.hsd1.pa.comcast.net] has joined #minecrafthelp
#1353 [17:27] <Sam> My Friend and I have a server hosted by apex and ever since the new update we are unable to craft, the crafting table does not work at all for us
#1354 [17:28] <shahar> i had no username
#1355 [17:28] <shahar> only gmail and password
#1356 [17:28] <AlienatedCashew> I've been trying to log in to Minecraft.net to buy the Java version but once I press the LOG IN button, nothing happens. The page does not refresh and there are no error messages. I've done this for two days now.
#1357 [17:28] * Bis [webchat@88.130.152.49] has quit. (Client Quit)
#1358 [17:28] <CapFan67> shahar, All minecraft accounts have a "profile name" or "character name".
#1359 [17:28] * erratic [~paige@184.105.41.29] has quit. (Remote host closed the connection)
#1360 [17:29] <CapFan67> AlienatedCashew, That's sometimes caused by incompatible software running on your system. Let's look to see what's running:
#1361 [17:29] <CapFan67> ??> AlienatedCashew tools/hjt
#1362 [17:29] <Absol> AlienatedCashew: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1363 [17:29] <Absol> AlienatedCashew: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1364 [17:29] <CapFan67> Sam, If you're having trouble with your host, you'll need to contact your host. 1.14 servers *are* very laggy at the moment, so bear that in mind. Hopefuly we get an update soon.
#1365 [17:30] <shahar> i don't remember creating one, if i have it would be shaharplaymc, i dont remember so good because it was years ago
#1366 [17:30] <Unspeakable814> I am hoping someone can help me. I purchased Minecraft Java edition in error. I wanted the windows 10 edition. I am trying the redeem gift code button in my Mojang account to redeem to get the windows 10 version but the gift cert. does NOT auto fill. Does that mean I have to ALSO purchase the windows 10 version? I thought I could get it for fre
#1367 [17:30] <Unspeakable814> e if I have the windows java edition.
#1368 [17:30] <BlueKnight8> the account has been made, how do i now migrate the account
#1369 [17:30] <CapFan67> shahar, Doesn't look like that's the name. In any case, you'll need to contact Mojang to recover your account. Do you need a link?
#1370 [17:31] <shahar> yes
#1371 [17:31] <Sam> +CapFan67 do you believe an update may fix it?
#1372 [17:31] <CapFan67> Unspeakable814, Java Edition has not included a Win10Edition license since last October. Do you want a link to Mojang's refund policy?
#1373 [17:31] <CapFan67> BlueKnight8, https://account.mojang.com/migrate
#1374 [17:32] <Unspeakable814> yes please
#1375 [17:32] <CapFan67> ??> shahar account/send-email
#1376 [17:32] <Absol> shahar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1377 [17:32] <Absol> shahar: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1378 [17:32] <CapFan67> ??> Unspeakable814 account/refund
#1379 [17:32] <Absol> Unspeakable814: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1380 [17:32] <CapFan67> Sam, That's impossible for me to guess. I don't know what your host has or has not done.
#1381 [17:32] <BlueKnight8> do i enter the old email even tho dadofLandwafflez is registered under it
#1382 [17:33] <AlienatedCashew> Absol, https://paste.ubuntu.com/p/QkgX9FNRX6/
#1383 [17:33] <CapFan67> Sam, My suggestions is to download your server and test locally. If it works, upload your world again and see if it fails. if so, it's *absolutely* on your host's end.
#1384 [17:33] <Sam> thats kinda what i thought, thanks for your time
#1385 [17:33] <Sam> than you
#1386 [17:34] <Sam> thank
#1387 [17:34] <CapFan67> BlueKnight8, To Migrate, you must enter the original purchase email (regardless of which email you migrate to).
#1388 [17:34] * Sam [webchat@104.218.213.244] has quit. (Quit: webchat.esper.net)
#1389 [17:34] <Lurks> AlienatedCashew some host files r being redirected, you need a fix
#1390 [17:34] <CapFan67> ??> AlienatedCashew info/mcleaks
#1391 [17:34] <Absol> AlienatedCashew: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1392 [17:34] <Absol> AlienatedCashew: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1393 [17:35] <CapFan67> ??> AlienatedCashew win/hosts/edit
#1394 [17:35] <Absol> AlienatedCashew: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1395 [17:35] <Absol> AlienatedCashew: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1396 [17:35] <CapFan67> AlienatedCashew, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. By running MCLeaks, You gave thieves your password.
#1397 [17:37] * cheez [webchat@47.188.192.40] has joined #minecrafthelp
#1398 [17:37] <cheez> is anyone else getting performance issues with 1.14?
#1399 [17:38] <CapFan67> cheez, 1.14 seems to have some server-side performance issues, specifically related to chunk loading and entity processing. We've been seeing a lot of complaints about 1.14 servers being very laggy.
#1400 [17:38] <CapFan67> cheez, I'm hoping for a quick update to address the issues.
#1401 [17:38] * shahar [webchat@dynamic-213-57-189-25.hotnet.net.il] has quit. (Quit: webchat.esper.net)
#1402 [17:38] * Hayley [webchat@142.162.237.45] has joined #minecrafthelp
#1403 [17:39] <Hayley> My minecraft keeps crashing everytime I join a server
#1404 [17:39] <CapFan67> cheez, I have some unconfirmed reports that significantly lowering your server render distance / view distance helps a lot. YMMV.
#1405 [17:39] <cheez> +CapFan67 Thank you. I started a new single player game to check out the new update and the chinks are not loading correctly. I am playing on an Omen X with an i7 and a GTX 1080, so thought that was odd
#1406 [17:39] <AlienatedCashew> Absol CapFan67 I've opened the file what do I need to do next?
#1407 [17:39] <Lurks> Hayley can you get a log for us https://minecraftirc.net/support-articles/get-minecraft-log/
#1408 [17:39] <cheez> i will await an update
#1409 [17:40] <CapFan67> AlienatedCashew, Make sure you open in Admin mode. remove all lines with Mojang.com
#1410 [17:40] * cheez [webchat@47.188.192.40] has quit. (Client Quit)
#1411 [17:40] <BlueKnight8> thank you capfan, i need to reset the password under the account, however the email is unable to be logged into, is there anything else i can do? or am i screwed?
#1412 [17:40] <Hayley> I have the crash report up?
#1413 [17:41] <CapFan67> BlueKnight8, So, you don't have access to that email account any longer?
#1414 [17:42] <Hayley> I'm gonna follow the tutorial, Lurks
#1415 [17:42] <CapFan67> Hayley, The end of that webpage shows how to create the paste. Give us the link when you're done.
#1416 [17:42] <BlueKnight8> yes, however i have access to the mojang account of the email. my mother lost the email login due to her memory :(
#1417 [17:42] <Lurks> Hayley copy the stuff over to https://paste.ubuntu.com/ and link it here, i'm not good with the crash report it spits out, its too detail for me
#1418 [17:42] <Hayley> Okay!
#1419 [17:43] <CapFan67> BlueKnight8, ..and the "reset password" comment implies you also don't have the legacy Minecraft password? If that's true, you'll need to contact Mojang support for recovery and migration. let me know if you need the link.
#1420 [17:44] <BlueKnight8> may you please send the link, am i able to call someone and figure it out?
#1421 [17:44] <CapFan67> BlueKnight8, Mojang support is through Email. They have a 30+ day queue at the moment.
#1422 [17:44] <CapFan67> ??> BlueKnight8 account/send-email
#1423 [17:44] <Absol> BlueKnight8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1424 [17:44] <Absol> BlueKnight8: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1425 [17:45] <BlueKnight8> i sent them an email already, and am still waiting to hear back
#1426 [17:45] <CapFan67> BlueKnight8, Sounds like you're on track then. Best of luck with the recovery.
#1427 [17:46] <BlueKnight8> thank you very much, thank you for all of the help
#1428 [17:46] * GakkuGamer [webchat@190.67.219.192] has quit. (Quit: webchat.esper.net)
#1429 [17:47] * BlueKnight8 [webchat@cpe-24-93-194-9.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#1430 [17:48] <Hayley> I am stillhere,on the website now
#1431 [17:48] <CapFan67> Hayley, Once you've crated the paste, give us the link.
#1432 [17:48] <Hayley> I got you!
#1433 [17:49] <Hayley> https://paste.ubuntu.com/p/cTtWVm8t9G/
#1434 [17:50] * Ang [webchat@pool-100-37-67-114.nycmny.fios.verizon.net] has joined #minecrafthelp
#1435 [17:50] <Ang> hi my Minecraft isn't working :(
#1436 [17:52] <CapFan67> Hayley, The launcher output doesn't seem to contain the error. Can you check your .minecraft\crash-reports\ folder and see if your crash created a crash report? If so, can you paste the contents to the website for us to review?
#1437 [17:52] <CapFan67> Ang, What part are you having trouble with?
#1438 [17:52] <Hayley> Okay!
#1439 [17:53] <Hayley> Where's the crash reports folder?
#1440 [17:53] <Ang> I tried downloading and the error "unable to save download" popped up. I went to find the solution on the Minecraft support resources and I did everything it told me too, between turning off my firewall and also repairing it. Nothing seems to be working.
#1441 [17:55] <CapFan67> Hayley, press Win+R and in the run box type: %appdata% In the resulting window, navigate to .minecraft then crash-reports. Your crash reports should be in that folder.
#1442 [17:55] <Hayley> I dont have the crash reports folder?
#1443 [17:56] <CapFan67> Ang, Download failures are usually AV/Security software related. I can provide you with a list of incompatible software to look for, or I can give you instructions to run a report that I can review for you. Which would you like to do?
#1444 [17:57] <CapFan67> Hayley, Ok. In that case, in your .minecraft folder, look for "Launcher_log.txt". It's a lot of text. Open it and copy the entire contents to http://paste.ubuntu.com/
#1445 [17:57] <Ang> both
#1446 [17:57] <Hayley> okay
#1447 [17:57] <Ang> I'm desperate since this is a new computer and all
#1448 [17:57] <CapFan67> Ang, Here is the link to the list. Absol will give you the instructions to produce the report. https://minecraftirc.net/support-articles/known-incompatible-software/
#1449 [17:57] <CapFan67> ??> Ang tools/hjt
#1450 [17:57] <Absol> Ang: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1451 [17:57] <Absol> Ang: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1452 [17:58] * martin [webchat@178.157.248.123] has joined #minecrafthelp
#1453 [17:59] <Ang> okay thanks
#1454 [17:59] * Luca [webchat@HSI-KBW-085-216-094-178.hsi.kabelbw.de] has joined #minecrafthelp
#1455 [17:59] <Luca> Hey
#1456 [18:00] <CapFan67> Hi
#1457 [18:00] <martin> hey
#1458 [18:00] <CapFan67> Hi
#1459 [18:00] <Luca> Can you help me guys?
#1460 [18:00] <CapFan67> Luca, That depends on what you need.
#1461 [18:01] <Luca> I changed my email address and i cant login to my minecraft account because i forgot my pasword what can i do?
#1462 [18:01] <Hayley> Soooo much text,it is still loading, give me a minute haha
#1463 [18:01] <CapFan67> Luca, did you try resetting your password?
#1464 [18:01] * martin [webchat@178.157.248.123] has quit. (Client Quit)
#1465 [18:02] <Luca> Yes but ive got a diffrent Email address now
#1466 [18:03] <CapFan67> Luca, Oh. I thought you meant you updated the email on your account. If you don't have access to your email, you aren't going to be able to reset your password. You'll need to contact Mojang Support. Do you need a link?
#1467 [18:03] <Luca> I alreday wrote them i thought you could help me to
#1468 [18:04] * Rickkie10 [webchat@ip5454e99d.speed.planet.nl] has joined #minecrafthelp
#1469 [18:04] <CapFan67> Luca, We help with Java Edition Technical issues. For non-technical account issues, we can only direct you to help pages.
#1470 [18:04] * catbg [webchat@186.225.40.52] has joined #minecrafthelp
#1471 [18:04] <Rickkie10> hey i cant login to some servers
#1472 [18:05] <CapFan67> Rickkie10, do you have a specific server we can test?
#1473 [18:05] <Rickkie10> pvp.thearchon.net me friends are playing ont his server
#1474 [18:05] <Hayley> Website crashed, trying again now
#1475 [18:05] * SpringPlays246 [webchat@67-60-0-180.cpe.cableone.net] has joined #minecrafthelp
#1476 [18:06] <CapFan67> Rickkie10, That server is indeed running. What happens when you try to connect?
#1477 [18:06] <SpringPlays246> https://paste.ubuntu.com/p/nMwZcGQPh6/
#1478 [18:06] <SpringPlays246> I need help
#1479 [18:06] <Rickkie10> java.net.SocketException: Network is unreachable
#1480 [18:07] <CapFan67> SpringPlays246, The system you've sent the DxDiag for can't run Minecraft. There are no Win10 drivers for that graphics set. YOu'll either need a dedicated video card, or downgrade to Win7.
#1481 [18:07] <catbg> I logged into minecraft and then did not download the versions
#1482 [18:08] <CapFan67> Rickkie10, "network unreachable" tells you that the address you used can't be resolved or doesn't exist.
#1483 [18:08] <Hayley> ubuntu isn't working, 502 bad gateway!
#1484 [18:08] <CapFan67> Rickkie10, That would imply it's blocked on your end, or you entered an incorrect address.
#1485 [18:08] <Rickkie10> but everything is right
#1486 [18:08] <Rickkie10> how can i fix it
#1487 [18:08] * Luca [webchat@HSI-KBW-085-216-094-178.hsi.kabelbw.de] has quit. (Quit: webchat.esper.net)
#1488 [18:09] <CapFan67> Hayley, Seems to load fine for me: https://paste.ubuntu.com/
#1489 [18:10] <CapFan67> Rickkie10, If you open a command prompt, and try to ping the address, does it resolve to an IP and can you ping?
#1490 [18:10] * Hayley [webchat@142.162.237.45] has quit. (Quit: webchat.esper.net)
#1491 [18:10] * catbg [webchat@186.225.40.52] has quit. (Quit: webchat.esper.net)
#1492 [18:10] <Rickkie10> i dont know how
#1493 [18:10] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1494 [18:11] <CapFan67> Rickkie10, Actually scrap that. I see it resolves to a host. The port is missing.
#1495 [18:12] * Hayley [webchat@142.162.237.45] has joined #minecrafthelp
#1496 [18:12] <Hayley> My internet crashed, trying with ubuntu again now
#1497 [18:12] <CapFan67> Rickkie10, I would recommend resetting/restarting your router and testing again.
#1498 [18:12] <CapFan67> Hayley, https://paste.ubuntu.com/
#1499 [18:13] <Rickkie10> already tryded
#1500 [18:13] <Hayley> Is it possible that it's too much text?
#1501 [18:13] <Rickkie10> sorry my english is bad
#1502 [18:14] <CapFan67> Hayley, Yes. Do this: Close the client and launcher. Then, run again create the error and exit. Your Launcher_Log.txt will be as small as possible.
#1503 [18:15] <CapFan67> Rickkie10, I'm not sure what's preventing your network access to the server you've entered. "Network is unreachable" tells you that there's no Internet path between your computer and the server. Something between you and them are blocking your access.
#1504 [18:16] <Rickkie10> ok thnaks for the help i eprisied it
#1505 [18:19] <Hayley> What do you consider small?
#1506 [18:20] <Hayley> I am still getting the same error on ubuntu pastebin
#1507 [18:21] <CapFan67> Hayley, Specifically what error do you get?
#1508 [18:21] <Hayley> on pastebin?
#1509 [18:21] <CapFan67> Hayley, Yes.
#1510 [18:21] <Hayley> Bad Gateway
#1511 [18:21] <Hayley> The proxy server received an invalid response from an upstream server.
#1512 [18:22] * Rickkie10 [webchat@ip5454e99d.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#1513 [18:23] <CapFan67> Hayley, Ok. Can you grab just the last 100-200 lines or so? If the last thing you did was crash, the error should be down there.
#1514 [18:23] <Hayley> Okay
#1515 [18:25] * tmta333333 [webchat@c-73-175-76-44.hsd1.pa.comcast.net] has joined #minecrafthelp
#1516 [18:26] <tmta333333> hello?
#1517 [18:26] * tmta333333 [webchat@c-73-175-76-44.hsd1.pa.comcast.net] has quit. (Client Quit)
#1518 [18:26] * Tiger [webchat@c-98-209-144-175.hsd1.mi.comcast.net] has joined #minecrafthelp
#1519 [18:26] <Hayley> https://paste.ubuntu.com/p/5rqChwqXsg/
#1520 [18:27] <Tiger> I can’t access my villagers because of this new update. I’m on Minecraft on my Xbox and only the villagers that are name tagged I can access. Help
#1521 [18:27] <CapFan67> Hayley, Thanks. Stand by...
#1522 [18:29] <CapFan67> Tiger, we don't offer Bedrock support here, but on Java Edition you can't open the trade window until they take on a profession. If you need further Bedrock support, I can give you a link.
#1523 [18:29] <Tiger> Ok, can I have the link please
#1524 [18:30] <CapFan67> ??> Tiger bedrock/support
#1525 [18:30] <Absol> Tiger: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#1526 [18:30] <Tiger> Thank you
#1527 [18:30] * Tiger [webchat@c-98-209-144-175.hsd1.mi.comcast.net] has quit. (Client Quit)
#1528 [18:31] <CapFan67> Hayley, Just to confirm, what version are you running?
#1529 [18:31] <Hayley> 1.14
#1530 [18:31] <Hayley> Well, trying to run 1.14
#1531 [18:31] <CapFan67> Hayley, Ok. Still researching. Stand by.
#1532 [18:32] <CapFan67> Hayley, Is your system an older computer, or a newer computer?
#1533 [18:33] <Hayley> I'm running windows 10, I got it 2 years ago?
#1534 [18:33] <CapFan67> Hayley, As a control test, does 1.13.2 crash if you try to load a world?
#1535 [18:33] <Hayley> I'll try
#1536 [18:34] <CapFan67> Hayley, Don't load the same world you've loaded with 1.14. Make and test a new 1.13 world that you can delete later.
#1537 [18:35] <Hayley> It's loading
#1538 [18:37] <CapFan67> Hayley, If it loads, let me know. I want you to look at an in-game setting.
#1539 [18:37] * Boomer90001 [webchat@99-9-33-115.lightspeed.artnca.sbcglobal.net] has joined #minecrafthelp
#1540 [18:38] <Hayley> It has to download first haha
#1541 [18:39] <Boomer90001> certan files fail to loat in the luancher and have prevented me to leave the launcher page
#1542 [18:39] <CapFan67> Hayley, Just a warning: I'm down to about 20 minutes before my wife and I leave for dinner.
#1543 [18:39] <Hayley> Okay I'm in
#1544 [18:39] * james [webchat@71-38-23-207.lsv2.qwest.net] has joined #minecrafthelp
#1545 [18:39] <james> is any one here to help
#1546 [18:40] <Lurks> james maybe
#1547 [18:40] <CapFan67> Hayley, Press F3 and look a the debug screen.
#1548 [18:40] <Hayley> That's alright, you're doing the best you can, I appreicate you 100%
#1549 [18:40] <CapFan67> Hayley, In the upper right, you'll see "Mem" and two numbers separated by a slash. What are those two numbers?
#1550 [18:40] <Lurks> Boomer90001 i think you might need to do a reinstall of the files in .minecraft, im not quite sure
#1551 [18:40] <CapFan67> Boomer90001, Do you mean, you get a download error after clicking "Play"?
#1552 [18:41] <CapFan67> james, What can we help with?
#1553 [18:41] <james> ok. my mine craft wont even load and keeps on crashing. originally it was when i tired to enter one of my worlds or servers but now on the Mojang loading screen it just wont respond and crashes
#1554 [18:41] <CapFan67> Hayley, the first number may be changing a lot. Just a general idea of the number. The second number is the one I'm mostly interested in.
#1555 [18:42] <Boomer90001> yeah it says unable to save download crop2.ogg then kicks me
#1556 [18:42] <CapFan67> james, That sometimes happens if you have incompatible software loaded. Let's see:
#1557 [18:42] <CapFan67> ??> james tools/hjt
#1558 [18:42] <Absol> james: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1559 [18:42] <Absol> james: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1560 [18:42] <CapFan67> ??> Boomer90001 error/download
#1561 [18:42] <Absol> Boomer90001: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1562 [18:43] <Hayley> the percent?
#1563 [18:43] <Lurks> darn, my system lags, was about to shoot the "failed to download" things
#1564 [18:43] <james> what are those links for
#1565 [18:43] <Hayley> Ohhhh, the first number is 280 rougly, the second is 2048MB
#1566 [18:43] <CapFan67> Hayley, No, the line above that. It'll say something like: Mem: 465/2048
#1567 [18:44] <CapFan67> james, The links directed at you instruct you to run a report of running programs on your computer, so that we can look for incompatible software that may be causing your issue. That's the usual cause for your symptom.
#1568 [18:45] <Hayley> And it crashed after moving around for a bit.
#1569 [18:45] <CapFan67> Hayley, Ok, that answers a few of my questions. So, 1.13.2 running means it's likely not hardware/driver issue and your memory tells me you don't have java option issues.
#1570 [18:45] <Hayley> I've uninstalled and reinstalled both java and minecraft multiple times
#1571 [18:45] <CapFan67> Hayley, Oh? Is your launcher log still open? If so, please give me the contents of your launcher window.
#1572 [18:45] <CapFan67> Hayley, Hopefully the 1.13.2 error is more informative.
#1573 [18:45] <james> https://paste.ubuntu.com/p/bqCzsCdgR5/
#1574 [18:46] <james> i did as asksed
#1575 [18:46] <Hayley> Hopefully
#1576 [18:46] <CapFan67> james, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1577 [18:46] <CapFan67> ??> james av/adwcleaner
#1578 [18:46] <Absol> james: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1579 [18:46] <Absol> james: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1580 [18:47] <CapFan67> Boomer90001, There are a number of AV/Security software listed that can cause the download issues, but ByteFence is by far the most common.
#1581 [18:47] <Hayley> https://paste.ubuntu.com/p/cYW9gvNRct/
#1582 [18:47] <Boomer90001> what do i do about discord? i cant in install it because it is just open web browser for me not downloaded
#1583 [18:48] <Boomer90001> un install*
#1584 [18:48] <CapFan67> Hayley, Drat. This log ends while still loading your world. No error listed.
#1585 [18:48] * james [webchat@71-38-23-207.lsv2.qwest.net] has quit. (Quit: webchat.esper.net)
#1586 [18:48] <CapFan67> Boomer90001, Discord is fine. You'll notice on the page that the Overly causes crashes. If your client were crashing (not download error), then I'd direct you to disable the overlay.
#1587 [18:48] <Hayley> oopsy, it didnt copy it all
#1588 [18:49] <Boomer90001> ok so all others on the list are gone
#1589 [18:49] <CapFan67> Boomer90001, Test.
#1590 [18:49] <Boomer90001> k
#1591 [18:50] <Hayley> https://paste.ubuntu.com/p/n4NY3xyDZW/
#1592 [18:51] * kelbel [webchat@cpe-23-241-196-188.socal.res.rr.com] has joined #minecrafthelp
#1593 [18:51] * james [webchat@71-38-23-207.lsv2.qwest.net] has joined #minecrafthelp
#1594 [18:51] * wbrooke409 [webchat@c-69-139-62-43.hsd1.fl.comcast.net] has joined #minecrafthelp
#1595 [18:51] <wbrooke409> Hello?
#1596 [18:51] <james> k i am back
#1597 [18:52] <Boomer90001> sucess!!! thx +capfan67
#1598 [18:52] <CapFan67> Hayley, I still don't see a crash. Let's take one last shot before I run out of time. Let's see if there's any incompatible software:
#1599 [18:52] <CapFan67> Boomer90001, Outstanding!
#1600 [18:52] <CapFan67> james, Try running the game now. Be patient on start up. you may have lots of assets to load.
#1601 [18:52] <kelbel> Hi there! Cannot purchase the Minecraft download. Have tried multiple times, with multiple credit cards, on multiple browsers, to no avail.
#1602 [18:52] <CapFan67> ??> Hayley tools/hjt
#1603 [18:52] <Absol> Hayley: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1604 [18:52] <Absol> Hayley: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1605 [18:53] <kelbel> Credit card company says it's not the issue...and I was never asked for my name or address when trying to purchase, which seems very strange
#1606 [18:53] * wbrooke409 [webchat@c-69-139-62-43.hsd1.fl.comcast.net] has quit. (Client Quit)
#1607 [18:54] <CapFan67> kelbel, As I recall from my purchased, I wasn't asked for those either. Have you tried an alternate payment type, such as Paypal?
#1608 [18:56] * vopimang [webchat@S010600fc8ddb7c23.ed.shawcable.net] has quit. (Quit: webchat.esper.net)
#1609 [18:56] <Hayley> https://paste.ubuntu.com/p/xPTvGkQSvB/
#1610 [18:57] * kelbel [webchat@cpe-23-241-196-188.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1611 [18:58] <CapFan67> Hayley, You have Intel Security, which is Rebranded McAfee. It's known to cause download and login issues. I wouldn't expect it to cause a fatal client crash. Otherwise, looks clean.
#1612 [18:58] <CapFan67> Hayley, I'm at a loss, and out of time. =(
#1613 [18:58] <Hayley> It's okay!
#1614 [18:58] <Hayley> Thank you for trying!
#1615 [18:59] <Hayley> People like you are very appreciated!
#1616 [18:59] <CapFan67> Hayley, If you manage to catch mattym, urielsalis or tyteen4a03, they would be best suited to help you further.
#1617 [18:59] <Lurks> that HJT looks very short
#1618 [18:59] <Hayley> Thank you :D
#1619 [18:59] <tyteen4a03> Hayley: you need to copy the whole HJT rpeort
#1620 [19:00] <Hayley> https://paste.ubuntu.com/p/f3mFcFNgmJ/
#1621 [19:01] <tyteen4a03> Hayley: sorry what is the crash again?
#1622 [19:02] <Lurks> Hayley what was your issue again? i think Mcafee taken over your system
#1623 [19:02] <Hayley> My game crashes a few seconds after I join a server, the time varies. I joined and talked for around 30s then it crashed, other times I crash immediatley
#1624 [19:04] <Hayley> Both versions 1.13 and 1.14 crash, haven't tested any others
#1625 [19:05] <Lurks> Hayley i believe mcafee is causing this, uninstall and restart, test game
#1626 [19:06] <Hayley> ok
#1627 [19:06] * Hayley [webchat@142.162.237.45] has quit. (Quit: webchat.esper.net)
#1628 [19:10] * Hayley [webchat@142.162.237.45] has joined #minecrafthelp
#1629 [19:10] <Hayley> It's uninstalling at the moment
#1630 [19:14] * Hayley [webchat@142.162.237.45] has quit. (Client Quit)
#1631 [19:23] * Ginger [webchat@mobile-107-77-210-97.mobile.att.net] has joined #minecrafthelp
#1632 [19:23] * Hayley [webchat@142.162.237.45] has joined #minecrafthelp
#1633 [19:24] <Hayley> I restarted my laptop, minevraft is opening
#1634 [19:24] <Lurks> Hayley cool
#1635 [19:24] <Hayley> Let's see if it's resolved!
#1636 [19:26] <Hayley> crashed
#1637 [19:27] <Lurks> Hayley damn it, is it a new error or same?
#1638 [19:27] <Ginger> Hello i'm having problems trying to loaded into a single player survival world after updating to 1.14
#1639 [19:27] <Hayley> Saying the same thing :(
#1640 [19:27] <Hayley> Ill use ubuntu
#1641 [19:29] * Diana [webchat@201-239-209-185.cgn-pool2.sre1.tcg.bn-online.net] has joined #minecrafthelp
#1642 [19:29] <Diana> Hello i cant connect to my minecraft account
#1643 [19:29] <Ginger> And it crashes saying Java(TM) Platform SE binary has stopped working
#1644 [19:30] * Blitz [webchat@c-24-12-57-55.hsd1.il.comcast.net] has joined #minecrafthelp
#1645 [19:30] <Lurks> Diana is that on website or launcher?
#1646 [19:30] <Hayley> https://paste.ubuntu.com/p/mHyZBCbVjS/
#1647 [19:30] <Diana> How can i loggin in my account without knowing my email ? both
#1648 [19:31] <Blitz> Hello, after i press start on the minecraft launcher and its loading in, it crashes. update 13 and up. and ideas to fix this?
#1649 [19:31] <Diana> I know my username ingame but not my email for my account. can i get it somewhere ?
#1650 [19:32] <Diana> Any Ideas how can i fix this ?
#1651 [19:32] <mattym> Diana, Is the account unmigrated?
#1652 [19:33] <mattym> ??> Blitz launcher/log
#1653 [19:33] <Absol> Blitz: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1654 [19:33] <mattym> ??> Hayley win/dxdiag
#1655 [19:33] <Absol> Hayley: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1656 [19:34] * Hayley [webchat@142.162.237.45] has quit. (Quit: webchat.esper.net)
#1657 [19:34] <Diana> I dont know . i played on my pc often and now i reset my laptop. and know i cant loggin withou know my email
#1658 [19:35] * BL4Z3_YT [webchat@97-120-20-59.ptld.qwest.net] has joined #minecrafthelp
#1659 [19:35] <BL4Z3_YT> Hello is there any good downloads for minecraft indev 0.31
#1660 [19:36] <mattym> Diana, What is your ingame username?
#1661 [19:37] <Ginger> Hello i don't want to be rude but i really want to play my game?
#1662 [19:37] <mattym> BL4Z3_YT, Turn on the ability to see old version in your launcher.
#1663 [19:37] <Diana> Sure i can write my username here ?
#1664 [19:37] * Hayley [webchat@142.162.237.45] has joined #minecrafthelp
#1665 [19:37] <Blitz> Absol ive followed the instructions, would you like the pastebin link right?
#1666 [19:37] <Hayley> here https://paste.ubuntu.com/p/p4m2jBYrDC/
#1667 [19:37] <mattym> BL4Z3_YT, If you do not see it there, then you cannot get it.
#1668 [19:37] <mattym> Diana, Yes
#1669 [19:37] <mattym> Blitz, Yes
#1670 [19:37] <mattym> Ginger, Were you here yesterday?
#1671 [19:37] <Blitz> https://paste.ubuntu.com/p/zZFqWDKVsr/
#1672 [19:37] <BL4Z3_YT> thanks
#1673 [19:37] <Diana> for what you need my username ?
#1674 [19:38] <Ginger> i was
#1675 [19:38] <BL4Z3_YT> Oh I am looking for the windows varient of minecraft indev 0.31
#1676 [19:38] <mattym> Diana, I can check if the account is Migrated or not.
#1677 [19:38] <Diana> Sinonia is my username
#1678 [19:39] <Ginger> But now i have better internet so i hope this time i get all the instructions and be able to play my game
#1679 [19:39] <mattym> BL4Z3_YT, Yes, if its available, it will be in the launchers profile editor if you turn on the option to see alpha/beta versions
#1680 [19:39] <mattym> ??> Ginger win/dxdiag
#1681 [19:39] <Absol> Ginger: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1682 [19:39] <mattym> Blitz, Is that the full log?
#1683 [19:39] <Blitz> yes
#1684 [19:40] * FellUpTheStairs [webchat@ip98-160-139-135.lv.lv.cox.net] has joined #minecrafthelp
#1685 [19:40] <FellUpTheStairs> Hello!
#1686 [19:40] <BL4Z3_YT> Indev is not not in the launcher at least what I want
#1687 [19:40] <Diana> can you please check this +mattym ?
#1688 [19:40] <mattym> Hayley, Download and Install the 2nd file listed on the left of this page https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=81497
#1689 [19:40] <FellUpTheStairs> Is there someone who can help me with my email stuff?
#1690 [19:40] <FellUpTheStairs> Trying to migrate an account and
#1691 [19:40] <Lurks> FellUpTheStairs hi,
#1692 [19:40] <FellUpTheStairs> you know i can't access the email
#1693 [19:40] <BL4Z3_YT> I could just contact mojang instead
#1694 [19:41] * Ginger [webchat@mobile-107-77-210-97.mobile.att.net] has quit. (Quit: webchat.esper.net)
#1695 [19:41] <mattym> Hayley, If that driver does not work, you will only be able to use version 1.13.2 or lower, with the "Use VBO" option in Video Settings turned OFF.
#1696 [19:41] * Flushot22 [webchat@c-73-41-206-172.hsd1.ca.comcast.net] has joined #minecrafthelp
#1697 [19:41] <mattym> ??> FellUpTheStairs account/send-email
#1698 [19:41] <Hayley> Okay!
#1699 [19:41] <Absol> FellUpTheStairs: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1700 [19:41] <Absol> FellUpTheStairs: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1701 [19:41] <Lurks> FellUpTheStairs sounds like u need to contact mojang support with transaction ID and other proof
#1702 [19:41] <mattym> FellUpTheStairs, Only Mojang can help with that ^
#1703 [19:41] <FellUpTheStairs> Wh-
#1704 [19:41] <Blitz> https://paste.ubuntu.com/p/CtVpVvYfbP/ here it is again just in casue Absol
#1705 [19:41] <FellUpTheStairs> Darn
#1706 [19:41] <FellUpTheStairs> okay.
#1707 [19:41] * FellUpTheStairs [webchat@ip98-160-139-135.lv.lv.cox.net] has quit. (Client Quit)
#1708 [19:41] <Diana> Hello ?
#1709 [19:42] <mattym> Blitz, Is the game giving you any sort of other error message?
#1710 [19:42] <mattym> Diana, From what I can tell its been migrated.
#1711 [19:42] <mattym> ??> Diana account/forgot-email
#1712 [19:42] <Absol> Diana: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1713 [19:42] <Blitz> no just a not responding, only does this on i believe 1.13 and up
#1714 [19:42] <Blitz> i was able to play 12 and below
#1715 [19:42] <Diana> okay thanks
#1716 [19:42] * Ginger [webchat@mobile-107-77-210-97.mobile.att.net] has joined #minecrafthelp
#1717 [19:42] <Ginger> https://paste.ubuntu.com/p/NYXK7CMS45/
#1718 [19:43] <Ginger> Ok i there it is
#1719 [19:43] <Diana> but not one of my emails that i know works
#1720 [19:43] <Diana> what can i do now ?
#1721 [19:44] <mattym> Diana, make sure you check any spam/junk folders in l the emails you tested
#1722 [19:45] <mattym> ??> Blitz av/adwcleaner
#1723 [19:45] <Absol> Blitz: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1724 [19:45] <Absol> Blitz: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1725 [19:45] <Diana> i checkt all of it and try it again and again. but i dont get one email
#1726 [19:47] * Blitz [webchat@c-24-12-57-55.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1727 [19:47] <Flushot22> Hello all, any idea what would cause Mojang to not send my email address a reset password request email?
#1728 [19:47] <mattym> Ginger, Download and Install the end file listed on the left here https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=81497
#1729 [19:47] <Lurks> Flushot22 did you happen to block it? check junk/spam?
#1730 [19:48] <Flushot22> I did check those folders, nothing.
#1731 [19:48] <mattym> Ginger, If that does not work, you will need to use 1.13.2 or below with the Use VBO setting in Video Options turned off.
#1732 [19:48] <Flushot22> and I have my original purchase emails under that email from years ago as well.
#1733 [19:49] <Ginger> which one do i download?
#1734 [19:49] <mattym> Diana, If you double check and there are still none, you will need to contact Mojang.
#1735 [19:49] <mattym> ??> Diana account/send-email
#1736 [19:49] <Absol> Diana: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1737 [19:49] <Absol> Diana: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1738 [19:49] <Hayley> It says "this computer does not meet the minimum requirements
#1739 [19:50] <mattym> Ginger, Read what I said.
#1740 [19:50] <mattym> ??> Hayley gpu/intel/ig7
#1741 [19:50] <Absol> Hayley: Some older versions of Intel integrated graphics hardware do not support features that Minecraft needs in order to work. If you are using a desktop computer, you can install a modern dedicated graphics card. If you are on a laptop you will need to use a computer with newer hardware. Alternatively you can use version 1.13.2 or lower of Minecraft, with the "Use VBOs" option in video settings set to off.
#1742 [19:50] <Diana> where i can get the transaction ID ?
#1743 [19:50] <Hayley> ok
#1744 [19:51] <mattym> Diana, Read the form it has info on that
#1745 [19:51] <Diana> can i loggin with my user name ?
#1746 [19:52] <Ginger> ok i think i downloaded the right one
#1747 [19:52] <mattym> Flushot22, If you are not getting the emails you also need to contact Mojang.
#1748 [19:52] <mattym> Diana, No
#1749 [19:52] <Flushot22> Okay, thank you
#1750 [19:52] <Diana> okay thanks for the help :D
#1751 [19:53] <Flushot22> Might be a while, they are still answering emails from March 21st. Which is why I came here. :)
#1752 [19:53] * Hayley [webchat@142.162.237.45] has quit. (Quit: webchat.esper.net)
#1753 [19:53] <DaCatSaysMoo> Hello
#1754 [19:54] <Ginger> i'll be back i have to go drop someone at there house
#1755 [19:55] <Lurks> DaCatSaysMoo hello, anything we can help you with?
#1756 [19:58] * Diana [webchat@201-239-209-185.cgn-pool2.sre1.tcg.bn-online.net] has quit. (Quit: webchat.esper.net)
#1757 [20:00] * mandufogame [webchat@114-53-171-152.fibertel.com.ar] has joined #minecrafthelp
#1758 [20:00] <mandufogame> i need to solve this
#1759 [20:00] <mandufogame> java.lang.NullPointerException
#1760 [20:01] <mandufogame> #minecrafthelp i need to solve this please java.lang.NullPointerException
#1761 [20:02] <Lurks> mandufogame that doesn't really help us pin point the issue, lets get a log https://minecraftirc.net/support-articles/get-minecraft-log/
#1762 [20:03] * Jpot [webchat@pool-108-45-82-89.washdc.fios.verizon.net] has joined #minecrafthelp
#1763 [20:03] <Jpot> I'm attempting to update to the latest release and getting the message "Unable to save download. es_ar.json" and other assets are also failing to download.
#1764 [20:03] <mandufogame> i can open minecraft but i cant open a world
#1765 [20:03] <mandufogame> and it put that sing
#1766 [20:04] * metalman154 [webchat@ip68-2-113-145.ph.ph.cox.net] has joined #minecrafthelp
#1767 [20:04] <mandufogame> java.lang.NullPointerException:group
#1768 [20:04] <Lurks> Jpot If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1769 [20:04] <Lurks> mandufogame please follow the guide
#1770 [20:05] <mandufogame> ok
#1771 [20:06] <metalman154> I was playing 1.14 with my friend normally yesterday and all of a sudden it started crashing I have the pastebin here:https://paste.ubuntu.com/p/3hkFRbpkHf/
#1772 [20:08] * Jpot [webchat@pool-108-45-82-89.washdc.fios.verizon.net] has quit. (Client Quit)
#1773 [20:08] <Lurks> metalman154 looks like it fell short on memory, how many RAM allocated?
#1774 [20:08] <mandufogame> look
#1775 [20:10] <mandufogame> https://paste.gg/p/anonymous/212b4679a23442dfadd9e39e6b263f5c
#1776 [20:10] <DaCatSaysMoo> I'm sorry about that
#1777 [20:11] <mandufogame> lurks
#1778 [20:11] <Lurks> mandufogame is that all? looks cut off
#1779 [20:11] <mandufogame> yes}
#1780 [20:11] * Ginger [webchat@mobile-107-77-210-97.mobile.att.net] has joined #minecrafthelp
#1781 [20:11] <mandufogame> its all
#1782 [20:12] <metalman154> It has 2 which I remember changing to a higher number before but why didn't it affect me before though affects me now?
#1783 [20:12] <Lurks> mandufogame also u wanting to play 1.8? have u tried other version
#1784 [20:12] <Ginger> Hello i'm back so what do i do after installing the graphics driver?
#1785 [20:12] <mandufogame> yes i am in 1.8
#1786 [20:12] <Lurks> Ginger try out to run minecraft
#1787 [20:14] <Lurks> mandufogame Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1788 [20:14] <DaCatSaysMoo> I don't even know if my issue is meant for this channel
#1789 [20:14] <Lurks> metalman154 maybe your world have gotten larger, not sure
#1790 [20:15] <metalman154> I havent made a 1.14 world yet But its possibly a server data maybe?
#1791 [20:17] <Lurks> metalman154 maybe, also something came back to be, many people been having issue with 1.14 with other things, could be a cause
#1792 [20:18] <Ginger> It did not work
#1793 [20:19] <metalman154> Yea I searched that up before coming on here, I hope its a 1.14 bug rather than my PC not able to run it.
#1794 [20:19] <Ginger> I can gt the minecraft logs if you need thoughs
#1795 [20:19] <Ginger> get*
#1796 [20:19] <Lurks> "Ginger, If that does not work, you will need to use 1.13.2 or below with the Use VBO setting in Video Options turned off."
#1797 [20:20] <Ginger> aww but i wanted to try out 1.14 but ok
#1798 [20:21] <metalman154> Yup thanks Lurks Its a 1.14 issue as I am able to play other versions but not 1.14
#1799 [20:21] * Terpsichore [webchat@c-73-242-243-200.hsd1.nm.comcast.net] has joined #minecrafthelp
#1800 [20:21] <Lurks> Ginger oh then, you need a new system, sorry, or other people have suggestions
#1801 [20:21] <mandufogame> lurks look
#1802 [20:21] <mandufogame> this for minecraft
#1803 [20:21] <mandufogame> https://paste.gg/p/anonymous/60ea2257e4324809805623db8f311bfa
#1804 [20:22] <Terpsichore> Hi guys, I'm having trouble with my game crashing after joining a realm/loading a singleplayer or multiplayer world
#1805 [20:22] <Terpsichore> I have the crash log but I'm not sure how you'd like me to send it?
#1806 [20:22] <tyteen4a03> mandufogame: we only support 1.14
#1807 [20:22] <tyteen4a03> ??> Terpsichore padte
#1808 [20:23] <tyteen4a03> ??> Terpsichore paste
#1809 [20:23] <Absol> Terpsichore: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1810 [20:23] <mandufogame> this is 1.14
#1811 [20:24] <mandufogame> https://paste.gg/p/anonymous/b46ad9e73d264108be35d469c980027f
#1812 [20:24] <Terpsichore> https://paste.ubuntu.com/p/tSSMmNKGdQ/
#1813 [20:24] <Terpsichore> I'm on Win 7, minecraft 1.14
#1814 [20:24] <mandufogame> look
#1815 [20:24] <mandufogame> 2 fatal erros
#1816 [20:24] <mandufogame> in1.14
#1817 [20:25] <mandufogame> https://paste.gg/p/anonymous/2360c26bf2c44a4fb51a59b46f873840
#1818 [20:25] <Terpsichore> I've already tried updating and uninstalling/re-installing minecraft, java, and running malwarebytes
#1819 [20:25] * metalman154 [webchat@ip68-2-113-145.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#1820 [20:27] <Terpsichore> Also, I've tried allocating up to 8GB ram in advanced settings as well as checking env variables and there's no java option there for me to remove
#1821 [20:28] <AlienatedCashew> Absol CapFan67 Thank you, the website is working and I have logged in!
#1822 [20:28] * mandufogame [webchat@114-53-171-152.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#1823 [20:28] <Terpsichore> And game runs fine on friends laptop when logged in to my account so I have no idea and I'm kind of at my wits end here?
#1824 [20:28] * owen [webchat@c-75-75-21-98.hsd1.va.comcast.net] has joined #minecrafthelp
#1825 [20:28] <owen> hello
#1826 [20:29] * arfb [webchat@c-98-254-203-171.hsd1.fl.comcast.net] has joined #minecrafthelp
#1827 [20:30] <Lurks> Terpsichore have a check https://minecraftirc.net/support-articles/known-incompatible-software/
#1828 [20:30] * Ginger [webchat@mobile-107-77-210-97.mobile.att.net] has quit. (Quit: webchat.esper.net)
#1829 [20:30] <Lurks> owen hi
#1830 [20:30] * owen [webchat@c-75-75-21-98.hsd1.va.comcast.net] has quit. (Client Quit)
#1831 [20:30] * Flushot22 [webchat@c-73-41-206-172.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1832 [20:31] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: WeeChat 2.4)
#1833 [20:33] * Ginger [webchat@mobile-107-77-210-97.mobile.att.net] has joined #minecrafthelp
#1834 [20:34] <DaCatSaysMoo> I'm trying to figure out how to stream java edition again. For some reason Java edition just crashes every time I open xsplit. There is no broadcast settings anymore and there is no applying twitch anymore to my account on the site. I used to stream it just fine, but since the update I can't
#1835 [20:34] <DaCatSaysMoo> Is this a recent update bug?
#1836 [20:34] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#1837 [20:34] <Ginger> I'm having the same problem with 1.13.2
#1838 [20:35] * arfb [webchat@c-98-254-203-171.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1839 [20:35] <DaCatSaysMoo> Yeah, its weird it worked just fine I think late February/early March now its just broken lol
#1840 [20:36] * AlienatedCashew [webchat@66-169-54-173.dhcp.gnvl.sc.charter.com] has quit. (Quit: webchat.esper.net)
#1841 [20:38] <Ginger> I don't know what is going wrong, or why this is happening is was just fine till i updated it now it won't work at all?
#1842 [20:40] <Lurks> Ginger could be require a stronger system, these thing change with update
#1843 [20:41] * Ginger [webchat@mobile-107-77-210-97.mobile.att.net] has quit. (Quit: webchat.esper.net)
#1844 [20:44] * carlos [webchat@pool-108-5-156-231.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1845 [20:44] <carlos> is anyone here
#1846 [20:44] <carlos> ineed help
#1847 [20:45] <Lurks> maybe
#1848 [20:45] <carlos> I need help
#1849 [20:45] <carlos> where can I speak to someone
#1850 [20:45] <carlos> to help me with my windows 10 free redemption
#1851 [20:45] <Lurks> i might be able to solve it
#1852 [20:45] <carlos> it says my code has been redeemed when i never redeemed it
#1853 [20:45] <Lurks> that deal has ended, if u didn't claim it before
#1854 [20:46] <carlos> nah i didnt claim it earlier
#1855 [20:47] <carlos> but i purchased the game in 2012
#1856 [20:47] <carlos> is there any way i can get it now?
#1857 [20:47] <Lurks> nope
#1858 [20:47] <carlos> thats such bs
#1859 [20:47] <carlos> im going to have to buy it again?
#1860 [20:48] <Lurks> "Players who purchased Minecraft: Java Edition before October 19th, 2018, can get this edition for free."
#1861 [20:48] * carlos [webchat@pool-108-5-156-231.nwrknj.fios.verizon.net] has quit. (Client Quit)
#1862 [20:49] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Ping timeout: 180 seconds)
#1863 [20:49] * BL4Z3_YT [webchat@97-120-20-59.ptld.qwest.net] has joined #minecrafthelp
#1864 [20:49] <BL4Z3_YT> Hello
#1865 [20:49] <BL4Z3_YT> anyone online
#1866 [20:50] <CapFan67> Hi
#1867 [20:50] <BL4Z3_YT> Hello I have a question about the download for my distribusion
#1868 [20:50] <CapFan67> BL4Z3_YT, Linux is not my strong suit. You may need to wait for another Helper to surface.
#1869 [20:51] <BL4Z3_YT> it is minecraft redistributing on windows
#1870 [20:51] <CapFan67> BL4Z3_YT, Ok, what's the question?
#1871 [20:52] <BL4Z3_YT> Could I link to a download for it in my videos or is that illegal and what is different from regular.
#1872 [20:52] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#1873 [20:52] * DaCatSaysMoo [webchat@c-73-95-241-10.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#1874 [20:53] <CapFan67> BL4Z3_YT, If you're asking if you can link to the installer download from Mojang's website, I'm sure that's fine. if you're asking if you can download the installer and rehost it, that would be a no-no.
#1875 [20:53] <BL4Z3_YT> It is called the redistributable version
#1876 [20:54] <CapFan67> BL4Z3_YT, I'm not aware of any "redistributable version". Do you have a link to the page that hosts it?
#1877 [20:55] <BL4Z3_YT> yes
#1878 [20:55] <BL4Z3_YT> it is the downlaod page on mineacrft.net click more download options
#1879 [20:55] <BL4Z3_YT> it says download for your distribustion
#1880 [20:56] <CapFan67> BL4Z3_YT, "distribution" means Linux.
#1881 [20:56] <BL4Z3_YT> oh
#1882 [20:57] <CapFan67> BL4Z3_YT, ...thus why I assumed you were talking about Linux when you first asked.
#1883 [20:57] <BL4Z3_YT> okay I thought it meant you could download it and distribute it
#1884 [20:58] <BL4Z3_YT> could I redistribute the launcher as it is a demo
#1885 [20:58] <CapFan67> BL4Z3_YT, Mojang assets can't be redistributed.
#1886 [20:58] <BL4Z3_YT> so is that a no?
#1887 [20:58] <CapFan67> BL4Z3_YT, No. But you can provide a link: https://launcher.mojang.com/download/MinecraftInstaller.msi
#1888 [20:58] <BL4Z3_YT> oh okay
#1889 [20:59] <CapFan67> BL4Z3_YT, It's for everyone's protection. If just *anyone* could officially distribute Minecraft, the vast majority would be virus ridden.
#1890 [21:00] <BL4Z3_YT> okay if mojang gives the okay (HIGHLY HIGHLY UNLIKELY) then is that okay
#1891 [21:01] <CapFan67> BL4Z3_YT, If you want to redistribute Mojang assets, have your attorney contact them and draw up the agreement.
#1892 [21:02] <BL4Z3_YT> I do not have an attorney but I will link to the page thanks
#1893 [21:04] <BL4Z3_YT> thanks I will link to the page
#1894 [21:05] <CapFan67> BL4Z3_YT, Sounds good. Best of luck.
#1895 [21:05] <BL4Z3_YT> bye
#1896 [21:05] <BL4Z3_YT> Also could I trigger the demo with my account even tho I purchased the game on windows
#1897 [21:06] * Andrew2 [webchat@ool-944a5083.dyn.optonline.net] has joined #minecrafthelp
#1898 [21:06] <CapFan67> BL4Z3_YT, No. But you could create a new account with a new email and login with that account to try demo mode.
#1899 [21:06] <CapFan67> BL4Z3_YT, I have a test account for just that purpose.
#1900 [21:07] <Andrew2> I just purchased Minecraft and when I run it in fullscreen it duplicates the image onto both my monitors but runs on my 2nd monitor each time
#1901 [21:07] <BL4Z3_YT> Wait is this a public account?
#1902 [21:07] * seveneleven [webchat@108-216-134-175.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#1903 [21:08] <CapFan67> Andrew2, sounds like you have your monitors set to duplicate instead of extend.
#1904 [21:08] <Andrew2> they are set to extend and work properly for all other programs
#1905 [21:08] <BL4Z3_YT> Is your test account a public account
#1906 [21:08] <CapFan67> BL4Z3_YT, What do you mean by "public"?
#1907 [21:08] <BL4Z3_YT> could anyone use it
#1908 [21:08] <CapFan67> BL4Z3_YT, No, of course not.
#1909 [21:09] <BL4Z3_YT> Thought so
#1910 [21:09] <CapFan67> Andrew2, Does this happen if you set to Windowed mode?
#1911 [21:10] <Andrew2> no it runs properly in windowed
#1912 [21:10] * seveneleven [webchat@108-216-134-175.lightspeed.iplsin.sbcglobal.net] has quit. (Client Quit)
#1913 [21:10] <CapFan67> Andrew2, must be something screwy with your video driver and/or hardware. I suggest windowed mode maximized (that's how I play).
#1914 [21:10] <BL4Z3_YT> same
#1915 [21:11] <Andrew2> gotcha thanks ill see if I can dig around with my video card settings
#1916 [21:11] <Andrew2> gotcha thanks ill see if I can dig around with my video card settings
#1917 [21:11] * Andrew2 [webchat@ool-944a5083.dyn.optonline.net] has left #minecrafthelp
#1918 [21:11] <BL4Z3_YT> alright I will make a test account to
#1919 [21:11] <BL4Z3_YT> play demos
#1920 [21:12] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1921 [21:12] * BL4Z3_YT [webchat@97-120-20-59.ptld.qwest.net] has quit. (Quit: webchat.esper.net)
#1922 [21:13] * jetpack723 [webchat@c-67-182-150-70.hsd1.wa.comcast.net] has joined #minecrafthelp
#1923 [21:15] * Lionel [webchat@24-107-14-238.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#1924 [21:16] <Lionel> My son can't log into his minecraft account : crisis mode, please help!
#1925 [21:18] * jetpack723 [webchat@c-67-182-150-70.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1926 [21:27] * ExyNoS [webchat@122-60-117-107-adsl.sparkbb.co.nz] has joined #minecrafthelp
#1927 [21:33] * BL4Z3_YT [webchat@97-120-20-59.ptld.qwest.net] has joined #minecrafthelp
#1928 [21:33] <BL4Z3_YT> Hello
#1929 [21:33] <BL4Z3_YT> I just got a java edition account on demo
#1930 [21:34] <BL4Z3_YT> and wanted to know how to set up a name
#1931 [21:36] <BL4Z3_YT> Hello could I know how to set up a name on my demo account
#1932 [21:37] * Terpsichore [webchat@c-73-242-243-200.hsd1.nm.comcast.net] has quit. (Quit: webchat.esper.net)
#1933 [21:37] * Flux [webchat@82-71-10-163.dsl.in-addr.zen.co.uk] has joined #minecrafthelp
#1934 [21:38] <BL4Z3_YT> could I setup a name on my demo account for free
#1935 [21:39] <BL4Z3_YT> Hello anyone there
#1936 [21:40] <BL4Z3_YT> Hello I was wondering if I am able to change the username on my demo account on minecraft for free
#1937 [21:40] <BL4Z3_YT> on windwos
#1938 [21:40] <BL4Z3_YT> *windwos
#1939 [21:40] <BL4Z3_YT> **windows
#1940 [21:40] <BL4Z3_YT> 10
#1941 [21:41] <Flux> My friend's Vanilla MC crashes just after he moves on my server. Server and client are running 1.13.2.
#1942 [21:41] <Flux> In the error log, they receive the message "minecraft process crashed with exit code -805306369".
#1943 [21:41] <BL4Z3_YT> Hello could I change the name in my minecraft demo account for free
#1944 [21:46] * Terpsichore [webchat@c-73-242-243-200.hsd1.nm.comcast.net] has joined #minecrafthelp
#1945 [21:48] * ExyNoS [webchat@122-60-117-107-adsl.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#1946 [21:49] * ivan [~ivan@68.ip-149-56-14.net] has quit. (Ping timeout: 202 seconds)
#1947 [21:50] * ivan [~ivan@68.ip-149-56-14.net] has joined #minecrafthelp
#1948 [21:52] <Flux> Solved. After 4 hours of trying, it was damn malware. FML.
#1949 [21:52] * Flux [webchat@82-71-10-163.dsl.in-addr.zen.co.uk] has quit. (Quit: webchat.esper.net)
#1950 [21:55] <Terpsichore> Hi guys, I'm back again. Not sure if anyone is here from a bit ago when I first posted, but I've been having issues with my game crashing when loading realms/single/multi worlds. I'm on 1.14, windows 7. I've tried updating/uninstalling/re-installing minecraft/java and running Malwarebytes. I've allocated up to 8gb of ram to minecraft in advanced se
#1951 [21:55] <Terpsichore> ttings, checked env variables for java, and uninstalled incompatible programs. When run on friend's computer using my account, the game runs fine. At this point, I could really use help with any ideas you guys have, because I'm not able to play at all and I don't know where to go from here?
#1952 [21:55] <Terpsichore> https://paste.ubuntu.com/p/tSSMmNKGdQ/
#1953 [22:06] * Terpsichore [webchat@c-73-242-243-200.hsd1.nm.comcast.net] has quit. (Quit: webchat.esper.net)
#1954 [22:20] * ryan0 [webchat@184-089-135-075.res.spectrum.com] has joined #minecrafthelp
#1955 [22:20] <ryan0> hello
#1956 [22:20] <ryan0> hello
#1957 [22:21] <ryan0> guys
#1958 [22:22] * ryan5 [webchat@184-089-135-075.res.spectrum.com] has joined #minecrafthelp
#1959 [22:22] <ryan5> hello
#1960 [22:49] * MarkShuttleworth [~MarkShutt@194.59.251.51] has joined #minecrafthelp
#1961 [22:51] * Sahitya [webchat@223.225.92.249] has joined #minecrafthelp
#1962 [22:53] <Sahitya> I bought the game accidentally. Can I get a refund for it.
#1963 [22:54] <CapFan67> ??> Sahitya account/refund
#1964 [22:54] <Absol> Sahitya: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1965 [22:56] <Sahitya> I already read that. Its been 4 days and I was informed today. So can I get refund. I am here just for quick replies.
#1966 [22:56] <CapFan67> Sahitya, We're not Mojang. At best, we can direct you to help pages.
#1967 [22:57] <Sahitya> If you have any idea?
#1968 [22:58] <CapFan67> Sahitya, No idea. Mojang will let you know.
#1969 [22:58] <Sahitya> Ok thanks.
#1970 [22:59] * Sahitya [webchat@223.225.92.249] has quit. (Quit: webchat.esper.net)
#1971 [23:06] * h [webchat@c-71-238-39-210.hsd1.or.comcast.net] has joined #minecrafthelp
#1972 [23:06] <h> hi
#1973 [23:07] <MarkShuttleworth> hi
#1974 [23:07] * h is now known as Guest51865
#1975 [23:07] <MarkShuttleworth> bitcoin:bc1qeeawamz2r7g74x7669u5f2hv3ch05ttl20fxvd?amount=0.00500000&label=Freenode%20Pledge%20Drive&message=Thank%20you%20for%20your%20support%21
#1976 [23:07] <MarkShuttleworth> You may have noticed that Freenode has been a frequent target of trolls, spambots, and scammers since its very inception. Our team of staffers and even Mark Shuttleworth himself have worked dilligently to ensure Freenode remains a safe, supportive platform where the FOSS commununity can thrive. The costs of network monitoring and the lawsuits mounted by Larry Ellison and Oracle have presented challenges to Freenode's very survival.
#1977 [23:07] <MarkShuttleworth> Mark Shuttleworth and Freenode staff have now unveiled the Make Freenode Great Again plan! Partnering with Huawei, we are in the process of installing an intelligent firewall that will defend against any DDOS or massive spambot operation using Huawei's predictive computing technology, the same software used to track and control China's Uighur Muslim minority.
#1978 [23:07] <MarkShuttleworth> Trolls will be recognized based on these predictive patterns and automatically blocked. This system, however, will be costly, and we need your help paying for licensing and installation.
#1979 [23:07] <MarkShuttleworth> If every active member on Freenode were to pledge just $0.50 USD, we could pay for this system and our hosting fees for an entire year. Remember that the defense of FOSS is possible thanks to your efforts.
#1980 [23:07] <CapFan67> !kick MarkShuttleworth
#1981 [23:07] * Absol kicked MarkShuttleworth from #minecrafthelp (Reason: arkShuttleworth :You have been removed from this channel)
#1982 [23:08] * MarkShuttleworth [~MarkShutt@194.59.251.51] has joined #minecrafthelp
#1983 [23:08] <MarkShuttleworth> Hi. I'm Mark Shuttleworth
#1984 [23:08] <Guest51865> I had a old Minecraft account back in 2009 or something like that and it just doesent work anymore and I want to get back in the game
#1985 [23:08] <MarkShuttleworth> We would like to invite you all to set up a channel on Freenode
#1986 [23:09] <MarkShuttleworth> as an opportunity to promote Minecraft among the FOSS community
#1987 [23:09] <CapFan67> !ban MarkShuttleworth
#1988 [23:09] * Absol kicked MarkShuttleworth from #minecrafthelp (Reason: arkShuttleworth :You have been removed from this channel)
#1989 [23:10] * Guest51865 [webchat@c-71-238-39-210.hsd1.or.comcast.net] has quit. (Client Quit)
#1990 [23:23] * Teddy [webchat@047-134-165-234.res.spectrum.com] has joined #minecrafthelp
#1991 [23:24] <Teddy> Hi, I was just curious if Java users could play with Nintendo Switch.
#1992 [23:24] <Teddy> on realms
#1993 [23:24] * Teddy [webchat@047-134-165-234.res.spectrum.com] has quit. (Client Quit)
#1994 [23:30] * Nick6 [webchat@114-134-13-78.dynamic.lightwire.co.nz] has joined #minecrafthelp
#1995 [23:30] * Nick6 [webchat@114-134-13-78.dynamic.lightwire.co.nz] has quit. (Client Quit)
#1996 [23:30] * Emily [webchat@114-134-13-78.dynamic.lightwire.co.nz] has joined #minecrafthelp
#1997 [23:31] <Emily> Everytime I join my friend's world in Minecraft or he tries to join mine, we are stuck in an infinite loading screen
#1998 [23:31] * MarkShuttleworth [~MarkShutt@199.229.249.143] has joined #minecrafthelp
#1999 [23:32] <MarkShuttleworth> You may have noticed that Freenode has been a frequent target of trolls, spambots, and scammers since its very inception. Our team of staffers and even Mark Shuttleworth himself have worked dilligently to ensure Freenode remains a safe, supportive platform where the FOSS commununity can thrive. The costs of network monitoring and the lawsuits mounted by Larry Ellison and Oracle have presented challenges to Freenode's very survival.
#2000 [23:32] <MarkShuttleworth> Mark Shuttleworth and Freenode staff have now unveiled the Make Freenode Great Again plan! Partnering with Huawei, we are in the process of installing an intelligent firewall that will defend against any DDOS or massive spambot operation using Huawei's predictive computing technology, the same software used to track and control China's Uighur Muslim minority.
#2001 [23:32] <MarkShuttleworth> Trolls will be recognized based on these predictive patterns and automatically blocked. This system, however, will be costly, and we need your help paying for licensing and installation.
#2002 [23:32] <MarkShuttleworth> If every active member on Freenode were to pledge just $0.50 USD, we could pay for this system and our hosting fees for an entire year. Remember that the defense of FOSS is possible thanks to your efforts.
#2003 [23:32] <MarkShuttleworth> bitcoin:bc1qeeawamz2r7g74x7669u5f2hv3ch05ttl20fxvd?amount=0.00500000&label=Freenode%20Pledge%20Drive&message=Thank%20you%20for%20your%20support%21
#2004 [23:32] <CapFan67> !kick MarkShuttleworth
#2005 [23:32] * Absol kicked MarkShuttleworth from #minecrafthelp (Reason: arkShuttleworth :You have been removed from this channel)
#2006 [23:32] * MarkShuttleworth [~MarkShutt@199.229.249.143] has joined #minecrafthelp
#2007 [23:32] <CapFan67> !ban MarkShuttleworth
#2008 [23:32] * Absol kicked MarkShuttleworth from #minecrafthelp (Reason: arkShuttleworth :You have been removed from this channel)
#2009 [23:33] <Emily> Everytime I join my friend's world in Minecraft or he tries to join mine, we are stuck in an infinite loading screen
#2010 [23:33] <Emily> Please help?
#2011 [23:34] * Emily [webchat@114-134-13-78.dynamic.lightwire.co.nz] has quit. (Client Quit)
#2012 [23:56] * Canonical_Crier [~Canonical@185.212.170.185] has joined #minecrafthelp
#2013 [23:59] <Canonical_Crier> You may have noticed that Freenode has been a frequent target of trolls, spambots, and scammers since its very inception. Our team of staffers and even Mark Shuttleworth himself have worked dilligently to ensure Freenode remains a safe, supportive platform where the FOSS commununity can thrive. The costs of network monitoring and the lawsuits mounted by Larry Ellison and Oracle have presented challenges to Freenode's very survival.
#2014 [23:59] <Canonical_Crier> Mark Shuttleworth and Freenode staff have now unveiled the Make Freenode Great Again plan! Partnering with Huawei, we are in the process of installing an intelligent firewall that will defend against any DDOS or massive spambot operation using Huawei's predictive computing technology, the same software used to track and control China's Uighur Muslim minority.
#2015 [23:59] <Canonical_Crier> Trolls will be recognized based on these predictive patterns and automatically blocked. This system, however, will be costly, and we need your help paying for licensing and installation.
#2016 [23:59] <Canonical_Crier> If every active member on Freenode were to pledge just $0.50 USD, we could pay for this system and our hosting fees for an entire year. Remember that the defense of FOSS is possible thanks to your efforts.
#2017 [23:59] <Canonical_Crier> bitcoin:bc1qeeawamz2r7g74x7669u5f2hv3ch05ttl20fxvd?amount=0.00500000&label=Freenode%20Pledge%20Drive&message=Thank%20you%20for%20your%20support%21
#2018 [23:59] <CapFan67> !ban Canonical_Crier
#2019 [23:59] * Absol kicked Canonical_Crier from #minecrafthelp (Reason: anonical_Crier :You have been removed from this channel)