#1 [00:27] * Jenny [webchat@S0106a84e3f73d053.cg.shawcable.net] has joined #minecrafthelp
#2 [00:29] <Jenny> Hi! My problem is that my game randomly emptied both of the characters' inventories, including armour and weapons. It is a LAN hosted game. Chests appear intact.
#3 [00:30] * sammy [webchat@d154-5-185-44.bchsia.telus.net] has joined #minecrafthelp
#4 [00:32] <Jenny> Hello?
#5 [00:33] <sammy> i cant see any skins however in the technic luncher (witch allows me to play mods without editing my minecraft file) i can see skins but its not the latest version and i can't get optifine on sad version.
#6 [00:37] * babing [webchat@112.201.0.14.pldt.net] has joined #minecrafthelp
#7 [00:38] <babing> i cant update
#8 [00:38] <babing> my minecraft
#9 [00:38] <babing> java
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#14 [01:18] * bruce [webchat@ip68-226-122-107.ph.ph.cox.net] has joined #minecrafthelp
#15 [01:20] <bruce> I purchased the Java edition of the game, but when I go to redeem my download code for the Windows 10 Edition, it does not appear. What do I do?
#16 [01:21] * sammy [webchat@d154-5-185-44.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
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#19 [03:37] * JekozRus [webchat@bzq-79-182-8-126.red.bezeqint.net] has joined #minecrafthelp
#20 [03:38] <JekozRus> hi
#21 [03:39] <JekozRus> i have a log in problem. my password sims not fit. Plus i cant restore my password, no e-mail coming (spam inbox clean)
#22 [03:40] * JekozRus [webchat@bzq-79-182-8-126.red.bezeqint.net] has quit. (Client Quit)
#23 [03:43] * kspellsong [webchat@mta-98-29-13-224.neo.rr.com] has joined #minecrafthelp
#24 [03:45] <kspellsong> I didn't realize Microsoft set up a second account for me, so when I went to buy the Norse expansion it ended up in the Microsoft temp account and not on my real account. How do I fix this please?
#25 [03:54] * louee [webchat@175.200.243.26] has joined #minecrafthelp
#26 [03:55] <louee> Hello all. I'm currently getting the error 'internet exception java.ioexception an existing connection was forcibly closed by the remote host;
#27 [03:56] <louee> I started getting it yesterday after I went afk on my laptop for two hours. I came home to a frozen game, so I force shut down my computer, and then when I tried to log on, I couldn't connect. It would put me into the world, without any items, frozen, then i'd get the items but couldn't interact with anything for about 15 seconds and then i'd be bo
#28 [03:56] <louee> oted with that error.
#29 [03:57] <louee> Just last night I was talking to my server's online chat but unfortunately they're closed at the moment and I can't connect. Just this morning I was able to play for a couple of hours and even this afternoon for a second. But, all of the sudden it's stopped working again and I don't know why.
#30 [03:57] <louee> The timeout on my server is 0. I've reset my modem, restarted my computer and MC.
#31 [03:58] * cosmichayden [webchat@5e09537a.bb.sky.com] has joined #minecrafthelp
#32 [03:59] <cosmichayden> hik
#33 [03:59] <cosmichayden> hello
#34 [03:59] <louee> Hello
#35 [03:59] * cosmichayden [webchat@5e09537a.bb.sky.com] has quit. (Client Quit)
#36 [04:07] <kspellsong> hi
#37 [04:15] <louee> Hi there
#38 [04:15] * Deyonnu [webchat@192.230.46.145] has joined #minecrafthelp
#39 [04:16] <louee> Can you help me?
#40 [04:16] <Deyonnu> Hello ?
#41 [04:18] <louee> Hello!
#42 [04:19] <Deyonnu> I'm have some connexion problem :/
#43 [04:21] * Deyonnu [webchat@192.230.46.145] has quit. (Quit: webchat.esper.net)
#44 [04:37] * Alvaro [webchat@25.173.221.87.dynamic.jazztel.es] has joined #minecrafthelp
#45 [04:37] <Alvaro> Hi
#46 [04:41] <Alvaro> The last time that I play Minecraft was 7 years ago more or less. Now I want to return and I don't remember nothing. My username, my e-mail... Can you help me?
#47 [04:56] * DarkDragon [webchat@cpe-101-165-212-22.vb08.vic.asp.telstra.net] has joined #minecrafthelp
#48 [04:57] <DarkDragon> so, who else is dealing with the horrific lighting bugs in 1.14? any easy fixes for server owners?
#49 [04:57] <DarkDragon> Oh and hey all
#50 [05:02] * DarkDragon [webchat@cpe-101-165-212-22.vb08.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#51 [05:28] * Alvaro [webchat@25.173.221.87.dynamic.jazztel.es] has joined #minecrafthelp
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#53 [06:03] * justdiaz [webchat@host209-125-dynamic.7-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#54 [06:03] <justdiaz> Nome: Game files are missing
#55 [06:04] <justdiaz> this problem
#56 [06:04] <justdiaz> cant start mincraft
#57 [06:05] * jasonteddy [webchat@ip4da63e47.direct-adsl.nl] has joined #minecrafthelp
#58 [06:05] <justdiaz> Nome: Game files are missing
#59 [06:05] <justdiaz> i have this problem
#60 [06:06] * justdiaz [webchat@host209-125-dynamic.7-87-r.retail.telecomitalia.it] has quit. (Client Quit)
#61 [06:22] * mooshroom [~mooshroom@188.29.164.134.threembb.co.uk] has joined #minecrafthelp
#62 [06:22] * mooshroom [~mooshroom@188.29.164.134.threembb.co.uk] has quit. (Client Quit)
#63 [06:53] * josh0 [webchat@97e63c07.skybroadband.com] has joined #minecrafthelp
#64 [06:53] <josh0> Hi
#65 [06:54] <josh0> can anyone help me?
#66 [06:56] * josh0 [webchat@97e63c07.skybroadband.com] has quit. (Client Quit)
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#75 [07:09] * josh1 [webchat@97e63c07.skybroadband.com] has joined #minecrafthelp
#76 [07:09] <josh1> hi
#77 [07:27] * FergusHigley [webchat@host81-156-150-86.range81-156.btcentralplus.com] has joined #minecrafthelp
#78 [07:28] <FergusHigley> I cannot access my account after I migrated it last year, I have my transaction ID and previous email I signed up with
#79 [07:29] * FergusHigley [webchat@host81-156-150-86.range81-156.btcentralplus.com] has quit. (Client Quit)
#80 [08:06] * pixel_warriors [webchat@ip4da37217.direct-adsl.nl] has joined #minecrafthelp
#81 [08:08] <pixel_warriors> I'm trying to log into my old account, but when I login with my correct email and correct password it accepts me and ask for stupid questions which I made the answers for atleast when I was in 5th grade. I have asked to send an email to change the questions but I forgot the inlet for the account help
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#83 [08:14] * lauren [sid187733@id-187733.hathersage.irccloud.com] has joined #minecrafthelp
#84 [08:31] * Steven [webchat@w-187.cust-u599.ip.static.uno.uk.net] has joined #minecrafthelp
#85 [08:31] <Steven> Hi
#86 [08:32] <Steven> Can anyone help with a licensing query for a kids computer club?
#87 [08:32] <Steven> Specifically, I'm wondering what I need to purchase so that we can run Minecraft Java edition on 5-10 Apple computers
#88 [08:38] * lerida [webchat@adsl-70.91.140.66.tellas.gr] has joined #minecrafthelp
#89 [08:39] <lerida> hello
#90 [08:39] <lerida> anyone there
#91 [08:39] <GreyVulpine> Steven - Please see: https://education.minecraft.net/how-it-works/in-the-classroom/
#92 [08:40] * Rollyzzzz [webchat@cpc77026-warw18-2-0-cust194.3-2.cable.virginm.net] has joined #minecrafthelp
#93 [08:40] <lerida> i cant launch the game. it says this: The game crashed whilst initializing game
#94 [08:40] <lerida> Error: java.lang.UnsatisfiedLinkError: Failed to locate library: lwjgl.dl
#95 [08:40] <lerida> can anyone fix this
#96 [08:40] <Rollyzzzz> My problem is the game will go to the loading screen and they will say 'Stop Responding'
#97 [08:41] <lerida> can someone help me
#98 [08:41] <Rollyzzzz> lerida i was told to uninstall minecraft and reinstall it
#99 [08:41] <lerida> ok
#100 [08:41] <lerida> ill try
#101 [08:41] <Rollyzzzz> wait
#102 [08:41] <Rollyzzzz> but
#103 [08:41] <lerida> but what
#104 [08:41] <Rollyzzzz> lerida you might want to save stuff
#105 [08:41] <Rollyzzzz> like resource packs
#106 [08:41] <Rollyzzzz> worlds
#107 [08:41] <Rollyzzzz> etc.
#108 [08:41] <lerida> its ok
#109 [08:41] <lerida> how do i uninstall the game tho?
#110 [08:41] <Rollyzzzz> you can read here: https://help.mojang.com/customer/en/portal/articles/1797509-uninstall-minecraft?b_id=5408
#111 [08:56] * Derryn [webchat@host86-186-222-110.range86-186.btcentralplus.com] has joined #minecrafthelp
#112 [08:57] <Derryn> Whenever I go to purchase something it says sorry we were unable to complete your purchase. Maybe check your connection but my connection is fine
#113 [08:58] * Geod3sist [webchat@212.34.48.210] has joined #minecrafthelp
#114 [08:58] <Geod3sist> Good evening! Is there anybody?
#115 [08:58] <Derryn> I have a question
#116 [08:59] <Derryn> It won’t let Me purchase anything
#117 [09:00] <lerida> Rollyzzzz didnt work
#118 [09:00] <Geod3sist> I need your help. Yesterday i bought a redeem code on the other side. But when i tried to activate it, i found that it was activated before purchase. Please tell me when it was activated to bring my money back. The code is P7B7-F8H6-G4X6
#119 [09:01] <Geod3sist> I want to prove that the code was activated before i bought it
#120 [09:01] <Derryn> It means someone has already used it if you hand it back to where you got it from and have a receipt I’m sure u will get w refund
#121 [09:01] <lerida> hey]
#122 [09:01] <lerida> \
#123 [09:01] <lerida> i have a problem
#124 [09:02] <lerida> the game doesnt launch
#125 [09:02] <Geod3sist> I bought a code from this site https://www.plati.market/itm/majnkraft-licenzija-cd-key-global-minecraft/2004453
#126 [09:02] * Derryn [webchat@host86-186-222-110.range86-186.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#127 [09:02] <lerida> and it says this: The game crashed whilst initializing game
#128 [09:02] <lerida> Error: java.lang.UnsatisfiedLinkError: Failed to locate library: lwjgl.dll
#129 [09:02] <Geod3sist> And sorry for my bad English. Im not American or English speaker
#130 [09:02] <lerida> can someone help
#131 [09:04] * MaleficBanan [webchat@176.151-102-86.abo.bouyguesbox.fr] has joined #minecrafthelp
#132 [09:04] * Exets [webchat@18.red-88-9-179.dynamicip.rima-tde.net] has joined #minecrafthelp
#133 [09:04] <Exets> hello
#134 [09:05] <MaleficBanan> Hey?
#135 [09:05] <Exets> so i've been trying to get into my minecraft account but i forgot my security questions
#136 [09:05] <Exets> i sent the email and checked it but when i opened it, it asked me to login with my security questions
#137 [09:05] <Exets> so i cant reset them
#138 [09:06] <MaleficBanan> ahm i'm like you i got a minecraft problem but i'm not part of these guys helping, sorry ^^'
#139 [09:06] <Exets> oh
#140 [09:06] <Exets> lmfao
#141 [09:06] <MaleficBanan> yeah right
#142 [09:06] <Exets> mojang hasn't responded in a week
#143 [09:06] <Geod3sist> Soo... There are no helpers)
#144 [09:06] <Exets> what's your issue maybe i can help
#145 [09:06] <MaleficBanan> seriously?
#146 [09:06] <MaleficBanan> well
#147 [09:07] <MaleficBanan> pretty technical issue
#148 [09:07] <Exets> i used to help and work on here
#149 [09:07] <MaleficBanan> nice
#150 [09:07] <Geod3sist> Do you know how to check when the redeem code was activated?
#151 [09:07] <Exets> i personally cant
#152 [09:07] <Exets> you will need a mojang employee
#153 [09:07] <MaleficBanan> Well my issue is that my friends gets an error while trying to connect my server (an io.netty error) and i tried pretty much everything and it doesn't work
#154 [09:08] <Exets> is it a lan server or a hosted server?
#155 [09:08] <MaleficBanan> like, disabling the firewall, opening ports, putting off and on the internet
#156 [09:08] <MaleficBanan> hosted
#157 [09:08] <Exets> ok is the server ported?
#158 [09:08] <MaleficBanan> yeah ports are opened
#159 [09:08] <MaleficBanan> put the ip adress and stuff
#160 [09:09] <Exets> alright did you personally create the server or is it hosted remotely?
#161 [09:09] <MaleficBanan> personnally
#162 [09:09] <MaleficBanan> i'm hosting it
#163 [09:09] <MaleficBanan> just took the server file from the miencraft website
#164 [09:09] <Exets> alright
#165 [09:09] <MaleficBanan> minecraft*
#166 [09:10] <Exets> so the issue is that your server is currently only running on a lan network
#167 [09:10] * Steven [webchat@w-187.cust-u599.ip.static.uno.uk.net] has quit. (Quit: webchat.esper.net)
#168 [09:10] <MaleficBanan> yes, i can only conenct to it
#169 [09:10] <Exets> you have to export your ip address with a host website
#170 [09:10] <MaleficBanan> apparently ppl say that's a firewall issue, authorizations and stuff
#171 [09:10] <MaleficBanan> oh well
#172 [09:10] * Geod3sist [webchat@212.34.48.210] has quit. (Quit: webchat.esper.net)
#173 [09:10] <MaleficBanan> are u sure? it's not mandatory
#174 [09:10] <MaleficBanan> i think
#175 [09:11] <Exets> ive had this issue as well
#176 [09:11] <MaleficBanan> oh nice
#177 [09:11] <MaleficBanan> well
#178 [09:11] <Exets> you have to have your ip address from your router
#179 [09:12] <Exets> there's a website i just cant remember the name
#180 [09:12] <MaleficBanan> I got it
#181 [09:12] <MaleficBanan> yeah but i don't want to use hamachi you know
#182 [09:12] <MaleficBanan> unsafe
#183 [09:12] <MaleficBanan> if that's the kind of website you're talking about
#184 [09:12] <Exets> thats what i used to use i think
#185 [09:12] <MaleficBanan> welp
#186 [09:13] <MaleficBanan> i know it's another way to get through this, to have your server hoster somewhere else
#187 [09:13] <MaleficBanan> hosted*
#188 [09:13] <MaleficBanan> but if i can pin the the exact issue, problem will be solved ^^
#189 [09:14] <Exets> you cant personally host the server without forwarding your ip address
#190 [09:14] <MaleficBanan> oh okay
#191 [09:14] <MaleficBanan> and how do you do that?
#192 [09:14] <Exets> it doesnt have to be with a server hosting company you just have to forward your ip address so that is is a public open address for your friends to join
#193 [09:15] <MaleficBanan> So like using the public IP adress ? (if i get this right?)
#194 [09:15] <MaleficBanan> of my network
#195 [09:15] <Exets> you have to run your command promp from the server.jar
#196 [09:15] <Exets> and get an open ip address from online
#197 [09:16] * shjtsrjs [webchat@116.46.68.175] has joined #minecrafthelp
#198 [09:16] <shjtsrjs> shsasaaeh
#199 [09:16] <Exets> then replace the 2555 with your public address
#200 [09:16] * shjtsrjs [webchat@116.46.68.175] has quit. (Client Quit)
#201 [09:16] <MaleficBanan> like which open Ip adress?
#202 [09:16] <MaleficBanan> okay
#203 [09:16] <Exets> you can find your opne address on your router
#204 [09:17] <MaleficBanan> i got 2 adresses, one public and the other private
#205 [09:17] <MaleficBanan> iPv4 adress, right?
#206 [09:19] <MaleficBanan> but thanks for the help anyway
#207 [09:19] <MaleficBanan> ^^
#208 [09:20] * lerida [webchat@adsl-70.91.140.66.tellas.gr] has quit. (Quit: webchat.esper.net)
#209 [09:23] <Exets> yes your 1pv4
#210 [09:24] * MaleficBanan [webchat@176.151-102-86.abo.bouyguesbox.fr] has quit. (Quit: webchat.esper.net)
#211 [09:34] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#212 [09:51] * pp [webchat@BSN-210-246-219.dynamic.siol.net] has joined #minecrafthelp
#213 [09:51] * pp [webchat@BSN-210-246-219.dynamic.siol.net] has quit. (Client Quit)
#214 [09:52] * DemonKnightSvK [webchat@1113.047.cus.dsidata.sk] has joined #minecrafthelp
#215 [09:52] <DemonKnightSvK> hello
#216 [09:52] <DemonKnightSvK> i need help
#217 [09:54] <DemonKnightSvK> hello, i need help, i forgot email. I bought this account from a friend long ago and he also forgot email. would you not tell me? We no longer have a transaction ID, it bought it about 5-6 years ago
#218 [09:55] * VIP_MH [webchat@host-95-170-247-85.rupkki.sk] has joined #minecrafthelp
#219 [09:55] <DemonKnightSvK> hello.
#220 [09:56] <VIP_MH> hallo i need help with game
#221 [09:56] <DemonKnightSvK> me too.
#222 [09:57] <VIP_MH> i play minecraft on server hypixel and game be closed
#223 [09:57] <Greymagic27> ??> DemonKnightSvK account/send-email
#224 [09:57] <Absol> DemonKnightSvK: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#225 [09:57] <Absol> DemonKnightSvK: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#226 [09:57] <Greymagic27> ??> DemonKnightSvK account/trans-id
#227 [09:57] <Absol> DemonKnightSvK: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#228 [09:58] <Greymagic27> VIP_MH, Hey. What's the issue?
#229 [09:58] <VIP_MH> problem with game
#230 [09:58] <Greymagic27> VIP_MH, What sort of problem?
#231 [09:59] <VIP_MH> i play minecraft on server hypixel and game be closed
#232 [09:59] <Greymagic27> VIP_MH, Do you mean it crashed?
#233 [09:59] <VIP_MH> she closed herself
#234 [10:00] <Greymagic27> ??> VIP_MH launcher/log-txt
#235 [10:00] <Absol> VIP_MH: We need to see your full launcher log, which is created in the game directory.
#236 [10:00] <Absol> VIP_MH: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#237 [10:00] <DemonKnightSvK> oh my god..
#238 [10:00] <DemonKnightSvK> i dont have Transaction ID.. :/
#239 [10:00] <Greymagic27> DemonKnightSvK, Follow the steps that Absol sent above to retrive it
#240 [10:00] <VIP_MH> The game crashed whilst ticking entity
#241 [10:00] <VIP_MH> Error: java.lang.ClassCastException: java.util.Optional cannot be cast to java.lang.Integer
#242 [10:01] <VIP_MH> she wrote
#243 [10:01] <Greymagic27> VIP_MH, Follow the steps to get a log
#244 [10:01] <VIP_MH> why steps?
#245 [10:01] <DemonKnightSvK> i write on support, they didn´t answer me
#246 [10:02] <VIP_MH> its a sad story
#247 [10:02] <Greymagic27> ??> DemonKnightSvK account/send-email/wait-time
#248 [10:02] <Absol> DemonKnightSvK: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#249 [10:02] <Greymagic27> ??> VIP_MH launcher/log
#250 [10:02] <Absol> VIP_MH: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#251 [10:02] <Greymagic27> VIP_MH, Follow those steps ^
#252 [10:02] <VIP_MH> thanks
#253 [10:03] <DemonKnightSvK> I wrote about two months ago ..
#254 [10:03] <VIP_MH> are you from slovakia
#255 [10:03] <Greymagic27> DemonKnightSvK, Do you know the exact date that you sent your first email?
#256 [10:04] <VIP_MH> demonnight
#257 [10:04] <DemonKnightSvK> Sorry, not two months ago. 7. 4. 13:33
#258 [10:05] <DemonKnightSvK> VIP_Mh yes?
#259 [10:05] <Greymagic27> DemonKnightSvK, You've still got a bit to wait. When your date comes up on this article you should expect a reply: https://help.mojang.com/customer/portal/articles/359446
#260 [10:05] * null_null [webchat@1.231.248.97] has joined #minecrafthelp
#261 [10:06] <null_null> Help me!
#262 [10:06] <Greymagic27> null_null, Hey. What's the issue?
#263 [10:06] <null_null> It's been 6 years since I signed in.
#264 [10:06] * Mark_Shuttleworth [~FreenodeB@185.128.26.20] has joined #minecrafthelp
#265 [10:06] <null_null> I forgot my password...
#266 [10:06] <DemonKnightSvK> ehm,march was a month ago ..
#267 [10:07] <null_null> 이메일로 찾으려 했지만 이메일이 오지않았습니다..
#268 [10:07] <null_null> I tried to find it by email, but the email did not come.
#269 [10:07] <Greymagic27> ??> null_null account/email-missing
#270 [10:07] <Absol> null_null: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#271 [10:07] <Absol> null_null: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#272 [10:07] <Absol> null_null: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#273 [10:07] <Greymagic27> DemonKnightSvK, Send them a new email using another email address
#274 [10:07] <VIP_MH> on the e-mails i can not find minecraft e-mail transaction!
#275 [10:08] <Greymagic27> VIP_MH, Follow the steps to get a crash log
#276 [10:08] <Mark_Shuttleworth> You may have noticed that Freenode has been a frequent target of trolls, spambots, and scammers since its very inception. Our team of staffers and even Mark Shuttleworth himself have worked dilligently to ensure Freenode remains a safe, supportive platform where the FOSS commununity can thrive. The costs of network monitoring and the lawsuits mounted by Larry Ellison and Oracle have presented challenges to Freenode's very survival.
#277 [10:08] <Greymagic27> ??> VIP_MH launcher/log
#278 [10:08] <Mark_Shuttleworth> Mark Shuttleworth and Freenode staff have now unveiled the Make Freenode Great Again plan! Partnering with Huawei, we are in the process of installing an intelligent firewall that will defend against any DDOS or massive spambot operation using Huawei's predictive computing technology, the same software used to track and control China's Uighur Muslim minority.
#279 [10:08] <DemonKnightSvK> okey, thanks.
#280 [10:08] <Absol> VIP_MH: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#281 [10:08] <VIP_MH> to download again minecraft
#282 [10:08] <Mark_Shuttleworth> Trolls will be recognized based on these predictive patterns and automatically blocked. This system, however, will be costly, and we need your help paying for licensing and installation.
#283 [10:08] <Greymagic27> CapFan67
#284 [10:08] <Mark_Shuttleworth> If every active member on Freenode were to pledge just $0.50 USD, we could pay for this system and our hosting fees for an entire year. Remember that the defense of FOSS is possible thanks to your efforts.
#285 [10:08] <Mark_Shuttleworth> bitcoin:bc1qeeawamz2r7g74x7669u5f2hv3ch05ttl20fxvd?amount=0.00500000&label=Freenode%20Pledge%20Drive&message=Thank%20you%20for%20your%20support%21
#286 [10:08] <Greymagic27> NO ONE CLICK THAT LINK
#287 [10:08] <VIP_MH> why
#288 [10:08] <Greymagic27> It's most likely a scam
#289 [10:09] <null_null> Will my account disappear if I don't log in for a long time?
#290 [10:09] <Greymagic27> null_null, Nope, it will still be there
#291 [10:10] <VIP_MH> where i can find e-mail transaction
#292 [10:10] <VIP_MH> from minecraft?
#293 [10:10] <Greymagic27> VIP_MH, You don't need to. I need you to get me a crash log:
#294 [10:10] <Greymagic27> ??> VIP_MH launcher/log
#295 [10:10] <Absol> VIP_MH: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#296 [10:12] * VIP_MH [webchat@host-95-170-247-85.rupkki.sk] has quit. (Quit: webchat.esper.net)
#297 [10:13] * DemonKnightSvK [webchat@1113.047.cus.dsidata.sk] has quit. (Quit: webchat.esper.net)
#298 [10:13] * null_null [webchat@1.231.248.97] has joined #minecrafthelp
#299 [10:14] * null_null [webchat@1.231.248.97] has quit. (Client Quit)
#300 [10:19] * Faith [webchat@c-68-43-34-6.hsd1.mi.comcast.net] has joined #minecrafthelp
#301 [10:21] <Faith> hey i know my account has the email faythee_wan@hotmail.com but i dont remember the password and i am not getting any reset password emails. it also may be an old email but i have no longer any access to it. the other is faythee_lol@hotmail.com
#302 [10:21] <Greymagic27> ??> Faith account/email-missing
#303 [10:21] <Faith> i mean faytheelol@hotmail.com . no underscore
#304 [10:21] <Absol> Faith: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#305 [10:21] <Absol> Faith: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#306 [10:21] <Absol> Faith: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#307 [10:22] <Faith> that doesnt really help
#308 [10:22] * Mark_Shuttleworth [~FreenodeB@185.128.26.20] has quit. (Quit: Leaving)
#309 [10:22] <Faith> im contacting u now wtf
#310 [10:23] <Greymagic27> Faith, Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#311 [10:23] <Lord_Ralex> And we are not Mojang.
#312 [10:24] <Faith> so im just replacing the hotmail part and it should go to my emal?
#313 [10:25] <Greymagic27> Faith, If you have another email that isn't hotmail put that in the box
#314 [10:25] <Faith> im trying to recover my account.. so if i put in a random email. thats.not.going.to.work.
#315 [10:26] <Greymagic27> Faith, If you use another email that isn't hotmail. Put that in the box and then the reset password email should send
#316 [10:37] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#318 [10:52] * mellun [webchat@46.230.222.201] has quit. (Client Quit)
#319 [10:52] * FreenodeBot [~FreenodeB@ip-9-2-55-196.in.asianpacifictelephone.com] has joined #minecrafthelp
#320 [10:53] <FreenodeBot> You may have noticed that Freenode has been a frequent target of trolls, spambots, and scammers since its very inception. Our team of staffers and even Mark Shuttleworth himself have worked dilligently to ensure Freenode remains a safe, supportive platform where the FOSS commununity can thrive. The costs of network monitoring and the lawsuits mounted by Larry Ellison and Oracle have presented challenges to
#321 [10:53] * Andrio kicked FreenodeBot from #minecrafthelp (Reason: reenodeBot :Spam)
#322 [10:54] * saalo [webchat@KD106167193097.ppp-bb.dion.ne.jp] has joined #minecrafthelp
#323 [10:56] * PSPLock [webchat@103.208.220.131] has joined #minecrafthelp
#324 [10:57] <PSPLock> Hi, I bought Minecraft in 2011 and I stopped playing back in 2014, but I would like to redownload
#325 [11:00] <Greymagic27> PSPLock, Hey. You can redownload the game here: https://minecraft.net
#326 [11:00] <PSPLock> I can't log in
#327 [11:00] * PSPLock [webchat@103.208.220.131] has quit. (Client Quit)
#328 [11:01] * PSPLock [webchat@199.115.102.146] has joined #minecrafthelp
#329 [11:01] <PSPLock> Hey, the last time I logged in to minecraft must have been 2012 or 2011
#330 [11:01] <PSPLock> I do not remember any of the info other than my user name
#331 [11:03] <PSPLock> I remember my password, but I do not remember the email I used
#332 [11:04] <Greymagic27> ??> PSPLock account/send-email
#333 [11:04] <Absol> PSPLock: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#334 [11:04] <Absol> PSPLock: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#335 [11:06] <PSPLock> I don't remember the transaction ID
#336 [11:06] <PSPLock> I'm looking for information. Thank you
#337 [11:08] * josh1 [webchat@97e63c07.skybroadband.com] has joined #minecrafthelp
#338 [11:08] <josh1> hi
#339 [11:08] <josh1> Can somebody help me please
#340 [11:09] <josh1> Absol
#341 [11:10] * coolio [webchat@68-200-139-75.res.bhn.net] has joined #minecrafthelp
#342 [11:11] <coolio> anyone on?
#343 [11:11] * coolio [webchat@68-200-139-75.res.bhn.net] has quit. (Client Quit)
#344 [11:13] <Greymagic27> ??> PSPLock account/trans-id
#345 [11:13] <Absol> PSPLock: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#346 [11:13] <Greymagic27> josh1, Hey. What's the issue?
#347 [11:13] <josh1> I keep getting an error when trying load minecraft
#348 [11:14] <Greymagic27> josh1, What's the error?
#349 [11:14] <josh1> error opening registry key
#350 [11:14] <Greymagic27> josh1, As far as I know, minecraft doesn't use the registry at all. Are you using the official launcher?
#351 [11:14] <josh1> ye ill type the full thing
#352 [11:15] * gapoop [webchat@185.225.209.104] has joined #minecrafthelp
#353 [11:15] <gapoop> hello
#354 [11:15] * gapoop [webchat@185.225.209.104] has quit. (Client Quit)
#355 [11:15] <josh1> error: opeining registry key software/javasoft/java runtime environment
#356 [11:15] <Greymagic27> josh1, Are you using the bundled java that minecraft comes with?
#357 [11:16] <josh1> I don't know I must be I havnt downloaded any other java
#358 [11:17] <Greymagic27> josh1, Go into your profile settings and see if the 'java executable' box is ticket at all
#359 [11:17] <josh1> on the launcher?
#360 [11:17] <Greymagic27> Yea
#361 [11:18] <josh1> cant see it
#362 [11:19] <Greymagic27> josh1, You'll need to have ticket 'advanced settings' in the 'game options' tab
#363 [11:20] * Cinn [webchat@h89.16.131.174.dynamic.ip.windstream.net] has joined #minecrafthelp
#364 [11:20] * matt1 [webchat@host31-49-76-237.range31-49.btcentralplus.com] has joined #minecrafthelp
#365 [11:21] <matt1> io.netty.channel.abstractchannel$annotatedconnectexception: connection refused: no further information:
#366 [11:21] <matt1> I have checked my firewall and that has worked
#367 [11:21] <Cinn> Hey i keep getting to the mojang screen on 1.14 and having it say not responding then crashing with an exit code on the log -805306369
#368 [11:22] <matt1> ok
#369 [11:22] <Greymagic27> ??> Cinn av/adwcleaner
#370 [11:22] <Absol> Cinn: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#371 [11:22] <Absol> Cinn: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#372 [11:22] <Cinn> okay
#373 [11:23] <matt1> ok, yeah so I am having the io.netty.channel.abstractchannel$annotatedconnectexception: connection refused: no further information: error and its not my firewall im sure and i have tried reinstalling
#374 [11:23] <Greymagic27> matt1, What's the IP of the server?
#375 [11:24] <Greymagic27> ??> josh1 win/reinst
#376 [11:24] <Absol> josh1: You may need to reinstall the locally installed files that Minecraft puts into place.
#377 [11:24] <Absol> josh1: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#378 [11:24] <matt1> all servers, I am just getting that issue when trying to connect to any server
#379 [11:24] <matt1> ok, thanks
#380 [11:24] * Cinn [webchat@h89.16.131.174.dynamic.ip.windstream.net] has quit. (Client Quit)
#381 [11:24] <josh1> ok ill try now
#382 [11:24] <Greymagic27> ??> matt1 tools/hjt
#383 [11:24] <Absol> matt1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#384 [11:24] <Absol> matt1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#385 [11:25] <matt1> ok, ill have a look
#386 [11:25] * josh1 [webchat@97e63c07.skybroadband.com] has quit. (Quit: webchat.esper.net)
#387 [11:26] <matt1> thank you
#388 [11:29] * Cinn [webchat@h89.16.131.174.dynamic.ip.windstream.net] has joined #minecrafthelp
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#393 [11:30] <Cinn> I did the malw btyes cleaner what is the next step for fixing the 1.14 not restarting at mojang screen exit code
#394 [11:30] <Cinn> responding
#395 [11:30] <Greymagic27> Cinn, The next step is to try minecraft!
#396 [11:30] <Cinn> okay thanks
#397 [11:31] <matt1> cool beans
#398 [11:36] * Cinn [webchat@h89.16.131.174.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#399 [11:41] * Rasul583 [webchat@c83-249-198-29.bredband.comhem.se] has joined #minecrafthelp
#400 [11:42] <Rasul583> Hello so basically i jusr bought minecraft and i can't log in becuase it says "Could not connect to server"
#401 [11:42] <Rasul583> what can i do
#402 [11:42] <Greymagic27> ??> Rasul583 tools/hjt
#403 [11:42] <Absol> Rasul583: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#404 [11:42] <Absol> Rasul583: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#405 [11:42] <Rasul583> ok let me do that real quick
#406 [11:47] <Rasul583> https://paste.ubuntu.com/p/RDzcHWdXhB/
#407 [11:47] <Rasul583> did i do it right?
#408 [11:47] <Greymagic27> ??> Rasul583 info/mcleaks
#409 [11:47] <Absol> Rasul583: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#410 [11:47] <Absol> Rasul583: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#411 [11:47] <Greymagic27> ??> Rasul583 win/hosts/edit
#412 [11:47] <Absol> Rasul583: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#413 [11:47] <Absol> Rasul583: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#414 [11:48] <Galaxy_2Alex> Rasul583, The bigger issue that McLeaks is a tool used to steal people's account data.
#415 [11:48] <Rasul583> i havent used mcleaks though
#416 [11:48] <Galaxy_2Alex> Rasul583, So after following Absol's instructions, change all your passwords.
#417 [11:48] <Galaxy_2Alex> Rasul583, It ran on your PC at least once - we can see it in the log.
#418 [11:48] <Galaxy_2Alex> Rasul583, Maybe someone else using the PC has used it?
#419 [11:49] <Rasul583> i did have a friend like 4 years ago that told me he could get minecraft to me for free and did something so mnaybe idk
#420 [11:49] <Galaxy_2Alex> Rasul583, Once the hosts file is open, remove any line mentioning "mojang.com", and save the text file.
#421 [11:51] <matt1> Eyyyy! Deleting everything worked! thanks!
#422 [11:51] <Rasul583> ok so how do i remove mcleaks if i dont have it?
#423 [11:51] * matt1 [webchat@host31-49-76-237.range31-49.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#424 [11:51] <Galaxy_2Alex> Rasul583, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#425 [11:51] <Rasul583> it says in the instruktions to remove it but i have viped my pc like 3 times since then so how can i find the entries to delete it
#426 [11:51] <Galaxy_2Alex> Rasul583, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#427 [11:52] <Rasul583> oh ok
#428 [11:52] <Rasul583> let me try that
#429 [11:52] <Galaxy_2Alex> Rasul583, you have to follow those very specific instructions, a normal AV program wouldn't help with it.
#430 [11:58] <Rasul583> what do you mean with "Go to the Start Menu and locate notepad"? do you mean that i should press the windows button and launch it with admin? also how do i "Press File, then Open."? i dont quite know what you mean
#431 [11:58] <Galaxy_2Alex> Rasul583, Just type it into the search box on the start menu, and when it shows up, right-click it and click "Open as Administrator".
#432 [11:59] <Galaxy_2Alex> Rasul583, When Notepad opens, click "File", then "Open" (may be differentif your system isn't in English)
#433 [11:59] <Rasul583> yeah mine is in swedish i think thats why i was confused
#434 [12:00] <Rasul583> ohhhhhh i found it ok
#435 [12:01] <Rasul583> where do i oppen? just anywhere on my computer or somewhere spesific
#436 [12:01] <Galaxy_2Alex> Rasul583, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open".
#437 [12:03] <Rasul583> ok so i think that i misclicked before and made another notepad replacing the old one so now when i run the thing you sent me, it's just empty
#438 [12:03] <Rasul583> what do i do
#439 [12:04] <Galaxy_2Alex> Rasul583, Try to log in now
#440 [12:04] <Rasul583> omg that fucking worked lmao thank you so much
#441 [12:04] <Absol> Rasul583: Please keep it civil
#442 [12:05] <Rasul583> oh sorry
#443 [12:06] <CapFan67> They'll be back, sadly. They bailed before being reminded to change their password.
#444 [12:06] <Galaxy_2Alex> I did mention it
#445 [12:06] <Galaxy_2Alex> probablt ignored
#446 [12:06] <Galaxy_2Alex> probably*
#447 [12:10] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#448 [12:10] * Yunus [webchat@xdsl-89-0-86-246.nc.de] has joined #minecrafthelp
#449 [12:10] <Yunus> hi
#450 [12:11] * RIKKYROK [webchat@3.red-83-58-32.dynamicip.rima-tde.net] has joined #minecrafthelp
#451 [12:11] <Yunus> hey
#452 [12:11] <Galaxy_2Alex> Yunus, Hello
#453 [12:11] <Yunus> In my minecraft Server without mods I cant see my friend but my friend can see me
#454 [12:12] <Yunus> who joins first to the Server is invisible
#455 [12:12] <Galaxy_2Alex> Yunus, Is the server using Bukkit or Spigot?
#456 [12:12] <RIKKYROK> My problem is that chunks take lots of time to load. I've just updated my computer to Windows 10, and yesterday somebody from this webpage helped me fix an issue that was blocking my Minecraft Launcher. Please help!
#457 [12:12] <Yunus> cuberite
#458 [12:12] <Yunus> on my raspberry
#459 [12:13] <RIKKYROK> I just want my chunks to load faster, since I died somewhere close to the natural spawnpoint, and now I can't get back
#460 [12:13] <Galaxy_2Alex> Yunus, Most likely an issue with that. Report it as an issue.
#461 [12:13] <Galaxy_2Alex> RIKKYROK, 1.14?
#462 [12:13] <Yunus> where do I report it?
#463 [12:13] <RIKKYROK> Yes
#464 [12:13] <RIKKYROK> 1.14
#465 [12:13] <Galaxy_2Alex> RIKKYROK, Mojang is aware, but unwilling to fix it before the weekend.
#466 [12:14] <RIKKYROK> Okay, so it's not only me, and it isn't because I just updated my computer, right?
#467 [12:14] <Galaxy_2Alex> RIKKYROK, https://bugs.mojang.com/browse/MC-149178
#468 [12:14] <RIKKYROK> Is it recommendable to get my Minecraft to 1.13 again o that chunks load faster?
#469 [12:15] <RIKKYROK> Is it recommendable to get my Minecraft to 1.13 again o that chunks load faster?
#470 [12:15] <Galaxy_2Alex> RIKKYROK, If it makes the game unplayable for you, yes.
#471 [12:15] <RIKKYROK> okay thank you very much
#472 [12:15] <RIKKYROK> goodbye
#473 [12:15] * RIKKYROK [webchat@3.red-83-58-32.dynamicip.rima-tde.net] has quit. (Client Quit)
#474 [12:15] <Yunus> where I have to report it?
#475 [12:16] <Galaxy_2Alex> Yunus, I don't know that program, sorry. Check the website you downloaded it from.
#476 [12:16] <Yunus> ok
#477 [12:16] <Yunus> ty
#478 [12:19] * Thicc_Soulz [webchat@cpe-101-174-8-67.sb04.sa.asp.telstra.net] has joined #minecrafthelp
#479 [12:19] * SamborP [webchat@149.22.26.101] has joined #minecrafthelp
#480 [12:20] <SamborP> Hello
#481 [12:20] <Thicc_Soulz> hello
#482 [12:20] <Greymagic27> SamborP, Thicc_Soulz Hey. How can we help?
#483 [12:20] <SamborP> Can someone pls help
#484 [12:20] <Greymagic27> SamborP, Sure. What's the issue?
#485 [12:20] <SamborP> My game keeps crashing on the mojang loading screen
#486 [12:21] <Thicc_Soulz> so i was loading up my minecraftand i got this Error: java.lang.NoClassDefFoundError: cpw/mods/fml/common/IWorldGenerator and i checked in everything and everything is fine
#487 [12:21] <SamborP> Ive reinstalled mincraft, ive restet the pc
#488 [12:21] <Greymagic27> ??> SamborP av/adwcleaner
#489 [12:21] <Absol> SamborP: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#490 [12:21] <Absol> SamborP: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#491 [12:21] <Greymagic27> ??> Thicc_Soulz launcher/log
#492 [12:21] <Absol> Thicc_Soulz: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#493 [12:22] <Thicc_Soulz> how do i do that?
#494 [12:22] <Greymagic27> Thicc_Soulz, Just follow the steps on the link :)
#495 [12:22] <Thicc_Soulz> just follow what it says here?
#496 [12:23] <Greymagic27> Thicc_Soulz, https://minecraftirc.net/support-articles/get-minecraft-log/
#497 [12:24] * PatrickGrimm [webchat@d149-67-169-195.try.wideopenwest.com] has joined #minecrafthelp
#498 [12:24] <Thicc_Soulz> ive got it, now what do i do?
#499 [12:24] <Greymagic27> You've got the link to the paste you made?
#500 [12:25] * RIKKYROK [webchat@3.red-83-58-32.dynamicip.rima-tde.net] has joined #minecrafthelp
#501 [12:25] <Thicc_Soulz> https://paste.ubuntu.com/p/nV32mVbpmR/
#502 [12:25] <Greymagic27> ??> Thicc_Soulz mods
#503 [12:25] <Absol> Thicc_Soulz: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#504 [12:25] <Absol> Thicc_Soulz: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#505 [12:26] <PatrickGrimm> Does anyone know if there's any help for an old minecraft account that might've been hijacked after years of not using?
#506 [12:26] <Greymagic27> PatrickGrimm, Have you emailed mojang about it?
#507 [12:27] <Thicc_Soulz> ill have a look a the fourms or something
#508 [12:27] <PatrickGrimm> I sent a ticket in today, was just wondering if there was something more that I could do
#509 [12:27] <Greymagic27> PatrickGrimm, There isn't unfortunately. You'll need to wait for a reply from them, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#510 [12:28] <PatrickGrimm> That's too bad, guess I'll just have to wait for a bit, thanks
#511 [12:28] <Greymagic27> PatrickGrimm, No problem. Good luck!
#512 [12:28] <RIKKYROK> What is going on with chunk loading? I know many people are experiencing problems with loading chunks in 1.14, but I come up with cases happenning to have these problems just when flying. Could my chunk rendering problem be a consequence of having updated my computer to Windows 10 two days ago? Yesterday, somebody in this webpage helped me with fix
#513 [12:28] <RIKKYROK> ing an issue that stopped my Minecraft Launcher from opening. Please help!
#514 [12:28] <Galaxy_2Alex> RIKKYROK, ?
#515 [12:28] * PatrickGrimm [webchat@d149-67-169-195.try.wideopenwest.com] has quit. (Client Quit)
#516 [12:28] <RIKKYROK> ? ?
#517 [12:29] <Galaxy_2Alex> RIKKYROK, Rejoining won't give you a different answer.
#518 [12:29] <Galaxy_2Alex> RIKKYROK, https://bugs.mojang.com/browse/MC-149178
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#520 [12:29] * Chem [webchat@93-34-141-61.ip50.fastwebnet.it] has joined #minecrafthelp
#521 [12:30] <RIKKYROK> Ah yeah... It's not I don't believe you or sthing, it's just I'm finding these different cases right now. I don't want to take the risk of reloading in 1.13.2 a world generated in 1.14
#522 [12:30] <RIKKYROK> So do you know if people are only experiencing these problems with elytras and flying only?
#523 [12:30] <Galaxy_2Alex> RIKKYROK, 1.14 is known to have massive issues with chunkloading for everyone right now.
#524 [12:30] <RIKKYROK> Or by walking and using boats too
#525 [12:30] <RIKKYROK> Okay, once again thank you very much
#526 [12:31] <RIKKYROK> And Mojang aren't looking forward to fix that before tomorrow?
#527 [12:31] * Thicc_Soulz [webchat@cpe-101-174-8-67.sb04.sa.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#528 [12:31] <Chem> I played minecraft for a long time, I took a break and when I returned to play it tells me I can only play the demo
#529 [12:31] <CapFan67> RIKKYROK, We don't have any inside information about fix release dates. We see the JIRA the same way you do.
#530 [12:32] <Chem> help me please
#531 [12:32] <Galaxy_2Alex> RIKKYROK, I don't know, and frankly, I'm really annoyed at that myself.
#532 [12:32] <RIKKYROK> okay I'm sorry for taking your time,
#533 [12:32] <RIKKYROK> TWICE
#534 [12:32] <RIKKYROK> hehe bye bye
#535 [12:32] <Chem> I played minecraft for a long time, I took a break and when I returned to play it tells me I can only play the demo
#536 [12:32] <Galaxy_2Alex> RIKKYROK, Oh no, I'm not annoyed at you, I'm annoyed at Mojang
#537 [12:32] <Galaxy_2Alex> RIKKYROK, Just in case you thought that :P
#538 [12:32] <Greymagic27> ??> Chem launcher/relog
#539 [12:32] <RIKKYROK> I know Galaxy_Alex
#540 [12:32] <Absol> Chem: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#541 [12:33] <RIKKYROK> BTW hello CapFan
#542 [12:33] <RIKKYROK> still thankful
#543 [12:33] <CapFan67> RIKKYROK, o/
#544 [12:34] <RIKKYROK> Well now I add Galaxy_2Alex to my thankful-to list
#545 [12:34] <Chem> It gives the same error
#546 [12:34] <RIKKYROK> now seriously I'm leaving you with your stuff
#547 [12:35] <RIKKYROK> bye
#548 [12:35] * RIKKYROK [webchat@3.red-83-58-32.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#549 [12:35] <Chem> Absol
#550 [12:35] <Greymagic27> Chem, Are you logged in with the correct account?
#551 [12:35] <Chem> i think of yes
#552 [12:35] <Greymagic27> ??> Chem account/send-email
#553 [12:35] <Absol> Chem: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#554 [12:35] <Absol> Chem: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#557 [12:38] <CapFan67> Chem, Sending the email will be necessary in any event. ...but I have a question: What is your minecraft username (your character name)?
#558 [12:39] <Chem> chem_power
#559 [12:39] <Galaxy_2Alex> good point.
#560 [12:39] <CapFan67> Chem, The good news is, your account name hasn't changed. So, it's less likely you've been hacked.
#561 [12:40] <CapFan67> Chem, Mojang should be able to help you sort things out.
#562 [12:40] <Chem> okok thanks you
#563 [12:40] <Chem> btw i can't find the tranaction ID
#564 [12:40] <Greymagic27> ??> Chem account/trans-id
#565 [12:40] <Absol> Chem: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#566 [12:40] <Chem> I know that is in the email
#567 [12:40] <Chem> but i can't find the email
#568 [12:41] <Greymagic27> Chem, If you still can't find your transaction ID after reading that article, ask for alternate verification methods
#569 [12:44] * Dynamic_Goose [webchat@pool-72-83-226-206.washdc.fios.verizon.net] has joined #minecrafthelp
#570 [12:45] <Dynamic_Goose> Realms is not working! I've tried to buy a one month subscription every day for the last 3 days and I keep getting the same error message saying "something went wrong"
#571 [12:45] <Dynamic_Goose> it says "something went wrong" "sorry, we were unable to complete your realm purchase. Maybe check you internet connection?"
#572 [12:45] <Dynamic_Goose> my internet connection is fine. I've even had friends try to buy the realms server and they get the same message
#573 [12:46] <Greymagic27> Dynamic_Goose, Then it's possible that realms is having issues in your area or in general. Wait for a day then try again
#574 [12:46] <Dynamic_Goose> Ok. I've thought that this was this issue but it has been three days of the same now. Hopefully they fix the issue soon. Thanks.
#575 [12:47] <Dynamic_Goose> I'm just confused because on mojang help it says all of their services are operational
#576 [12:48] <Galaxy_2Alex> Dynamic_Goose, Try using a different browser - either Firefox or Chrome.
#577 [12:49] <Galaxy_2Alex> Dynamic_Goose, Also make sure your payment details are correct, and your payment method allows international transactions.
#578 [12:50] <Dynamic_Goose> Im currently playing the windows 10 version on xbox one. I confirmed all of my payment details are correct
#579 [12:51] <Galaxy_2Alex> Dynamic_Goose, Have you tried contacting Xbox Account Support yet?
#580 [12:52] * Tayce [webchat@71-17-50-11.msjw.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#581 [12:52] <Tayce> i meant to be the 30 day for realms but got the 6 months
#582 [12:53] <Galaxy_2Alex> Tayce, I don't think there is anything you can do about the fact that you misclicked, sorry.
#583 [12:53] <Galaxy_2Alex> Tayce, However, if you want, you can still try to contact Mojang about this.
#584 [12:53] <Galaxy_2Alex> ??> Tayce mojang/email
#585 [12:53] <Absol> Tayce: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#586 [12:53] <Absol> Tayce: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#587 [12:53] * rilye04 [webchat@ti0051a400-0266.bb.online.no] has joined #minecrafthelp
#588 [12:54] <rilye04> how does this work
#589 [12:54] * Chem [webchat@93-34-141-61.ip50.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#590 [12:54] <Greymagic27> rilye04, Hey. Just state the issue and we'll give you steps to resolve it :)
#591 [12:54] <Galaxy_2Alex> rilye04, Pretty simple, just starttalking.
#592 [12:54] <rilye04> okey
#593 [12:54] <rilye04> well i want to play realm with some freinds
#594 [12:54] <rilye04> and they have a realm
#595 [12:55] <rilye04> but it says my account needs an update
#596 [12:55] <rilye04> but i dont remeber what mail i used
#597 [12:55] <Galaxy_2Alex> rilye04, Have you already submitted an account support request to Mojang?
#598 [12:55] <rilye04> yeah
#599 [12:55] <Tayce> i want the 30 days for 8 bucks but did the 6 months for 60...
#600 [12:55] <Galaxy_2Alex> rilye04, Please wait for them to answer.
#601 [12:55] <Galaxy_2Alex> Tayce, Contact Mojang.
#602 [12:56] <rilye04> okey
#603 [12:56] * rilye04 [webchat@ti0051a400-0266.bb.online.no] has quit. (Client Quit)
#604 [12:58] <Tayce> where?
#605 [12:58] <Tayce> can i
#606 [12:59] <CapFan67> Tayce, Absol will give you instructions:
#607 [12:59] <CapFan67> ??> Tayce mojang/email
#608 [12:59] <Absol> Tayce: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#609 [12:59] <Absol> Tayce: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#611 [13:01] <TOLGAHAN> AMİDOGOSİDA
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#618 [13:16] * Nikol144boom [webchat@c-73-57-173-148.hsd1.fl.comcast.net] has joined #minecrafthelp
#619 [13:17] <Nikol144boom> Hi, I want to deleat and install a new server and actually make it work this time...can I have a copy that does make a eula file at startup?
#620 [13:18] <Galaxy_2Alex> Nikol144boom, Just delete everything, and just run the server jar.
#621 [13:19] <Galaxy_2Alex> Nikol144boom, The first time, it will generate an eula.txt file where you have to agree to the EULA by changing the text file.
#622 [13:21] * Nikol144boom [webchat@c-73-57-173-148.hsd1.fl.comcast.net] has quit. (Client Quit)
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#624 [13:33] <djfire> hi! I was wondering if you could still feed sea grass to accelerate turtle eggs in 1.14? I remember doing this in the prev version, and the wiki says its still possible.
#625 [13:34] <djfire> ^ on java, and right clicking does nothing for me
#626 [13:34] <CapFan67> djfire, We help with Java Edition technical issues, such as client crashes. We don't really discuss in-game mechanics here.
#627 [13:35] <CapFan67> djfire, You can simply test in creative and have an answer in a couple of minutes.
#628 [13:35] <djfire> apologies, I'll ask somewhere else
#629 [13:36] <CapFan67> djfire, You can spend half of a day asking around, or two minutes testing. Choose well, and best of luck.
#630 [13:36] * jhosep48 [webchat@190-205-167-138.dyn.dsl.cantv.net] has joined #minecrafthelp
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#635 [13:40] <Kaldir> I have non premium and my friends have premium and when we try to create LAN and they try to join me they get this message: Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#636 [13:40] <Kaldir> They are on server for like 30 seconds totally lagged then they get disconnected
#637 [13:40] <Galaxy_2Alex> Kaldir, ...why are you expecting support for piracy here?
#638 [13:40] <Galaxy_2Alex> Kaldir, Buy the game from https://minecraft.net please.
#639 [13:42] * RonjaGirl07 [webchat@80-110-109-91.cgn.dynamic.surfer.at] has joined #minecrafthelp
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#642 [13:43] <RonjaGirl07> Can Not connect to Server with iPad
#643 [13:43] <Galaxy_2Alex> RonjaGirl07, What server?
#644 [13:43] <RonjaGirl07> Ehen
#645 [13:44] <the_williams> I have the same hardware and operating system to a friend of mine, however my minecraft won't load the world properly in 1.14, and drops my fps to 0 and chunks won't load
#646 [13:44] <RonjaGirl07> when i Open the App the Game doesnt start
#647 [13:44] <Galaxy_2Alex> RonjaGirl07, Have you tried restarting the iPad?
#648 [13:44] <Galaxy_2Alex> ??> the_williams win/dxdiag
#649 [13:44] <Absol> the_williams: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#650 [13:45] <RonjaGirl07> yes i tried, i also deinstall and installed it new
#651 [13:45] <Dynamic_Goose> Sorry, Galaxy_2Alex, i got caught up i something. I have not tried contacting xbox account support yet, due to the reason that it doesn't seem to be an issue with my account. My friends are having the same issue when trying to start a new realm. Its possible that it could be a more localized issue, but it doesn't appear to be isolated to my account
#652 [13:45] <Galaxy_2Alex> RonjaGirl07, What iPad model is it?
#653 [13:46] <RonjaGirl07> iPad 6th Generation
#654 [13:47] <Galaxy_2Alex> RonjaGirl07, I'm sorry, but we cannot offer detailed support for the pocket edition in this chatroom right now. I recommend the Minecraft Forums as an alternative place: http://www.minecraftforum.net/forums/support
#655 [13:48] <Galaxy_2Alex> Dynamic_Goose, It could be, I don't know - but Xbox Account Support may know.
#656 [13:48] * RonjaGirl07 [webchat@80-110-109-91.cgn.dynamic.surfer.at] has quit. (Quit: webchat.esper.net)
#657 [13:48] <the_williams> Ok ive got the link to the dxdiag code
#658 [13:48] <the_williams> should i paste it here?
#659 [13:48] <Galaxy_2Alex> the_williams, Yes please.
#660 [13:48] <the_williams> https://paste.ubuntu.com/p/sTwmNmVSpM/
#661 [13:50] * Reblox [webchat@5ac3e15b.bb.sky.com] has quit. (Quit: webchat.esper.net)
#662 [13:51] <Galaxy_2Alex> the_williams, 1.14 needs a lot more processing power than previous versions - your laptop is already far below the minimum system requirements, sorry.
#663 [13:51] <the_williams> ik someone with the same hardware who is running it just fine
#664 [13:51] <the_williams> at roughly 60fps with the same operating system
#665 [13:52] <the_williams> and i can run 1.13 without optifine
#666 [13:52] <Galaxy_2Alex> the_williams, Maybe he has a better CPU and GPU. Nonetheless, from what I can see, your system is very weak. I'll give you two tools that will clean any malicious programs from your PC, but beyond that, there isn't anything I can do.
#667 [13:52] <Galaxy_2Alex> ??> the_williams av/adwcleaner
#668 [13:52] <Absol> the_williams: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#669 [13:52] <Absol> the_williams: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#670 [13:52] <Galaxy_2Alex> ??> the_williams av/malwarebytes
#671 [13:52] <Absol> the_williams: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#672 [13:52] <Absol> the_williams: Download it here: https://www.malwarebytes.org/
#673 [13:52] <Absol> the_williams: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#674 [13:53] <the_williams> ok ill see what this does
#675 [13:53] <the_williams> thanks for trying
#676 [13:57] * minuutje [webchat@static.kpn.net] has joined #minecrafthelp
#677 [13:58] <minuutje> Hello, my minecraft freezes and crashes if I join a world, I've tried redownloading minecraft and Java already.
#678 [13:58] <Galaxy_2Alex> minuutje, Does it work on 1.13.2?
#679 [13:58] <minuutje> nope
#680 [13:59] <Galaxy_2Alex> minuutje, On 1.13, if you disable VBOs in the video settings, can you open a world?
#681 [13:59] <minuutje> It worked a couple of days ago tho, I'm guessing that it has to do something with a java update
#682 [13:59] <minuutje> Sure thing, one second
#683 [14:01] <minuutje> it crashed
#684 [14:02] <Galaxy_2Alex> ??> minuutje launcher/log
#685 [14:02] <Absol> minuutje: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#686 [14:02] <Galaxy_2Alex> minuutje, Please copy the log after the game crashed (in 1.14)
#687 [14:03] <minuutje> on it
#688 [14:05] <minuutje> https://paste.ubuntu.com/p/kYJwBTb76h/
#689 [14:05] <minuutje> Hope I didn't mess anything up
#690 [14:06] <Galaxy_2Alex> ??> minuutje launcher/log-txt
#691 [14:06] <Absol> minuutje: We need to see your full launcher log, which is created in the game directory.
#692 [14:06] <Absol> minuutje: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#693 [14:08] <minuutje> https://paste.ubuntu.com/p/6TKDnY5ntH/
#694 [14:08] <Galaxy_2Alex> ??> minuutje win/dxdiag
#695 [14:08] <Absol> minuutje: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#697 [14:11] <minuutje> https://paste.ubuntu.com/p/5TRDT2NsBx/
#698 [14:12] * KryoMoon [webchat@5-231-181-173.ktk-ip.de] has joined #minecrafthelp
#699 [14:12] <Galaxy_2Alex> minuutje, Update your drivers please: https://www.intel.com/content/www/us/en/support/detect.html
#700 [14:12] * Blastub [webchat@sttmon2805w-lp130-01-174-89-14-12.dsl.bell.ca] has joined #minecrafthelp
#701 [14:13] <Blastub> Hi I'm having issues with rendering in the new update
#702 [14:13] <Blastub> I keep seeing lots of world holes
#703 [14:13] <KryoMoon> Excuse me I have problems with my account, i cant log into the game and it shows me the message "Could not connect to server"
#704 [14:13] <minuutje> It tells me that my drivers are up to date Galaxy_2Alex
#705 [14:13] <Greymagic27> ??> KryoMoon tools/hjt
#706 [14:13] <Galaxy_2Alex> Blastub, https://bugs.mojang.com/browse/MC-149178
#707 [14:13] <Absol> KryoMoon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#708 [14:13] <Absol> KryoMoon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#709 [14:14] <Galaxy_2Alex> ??> minuutje oem/hp/product-number
#710 [14:14] <Absol> minuutje: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#711 [14:14] <Absol> minuutje: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#712 [14:15] <Blastub> It doesn't appear to have any answer?
#713 [14:15] <Galaxy_2Alex> Blastub, Because there is no answer. It's a bug right now.
#714 [14:15] <Blastub> Ah dang ok thnks
#715 [14:16] * Blastub [webchat@sttmon2805w-lp130-01-174-89-14-12.dsl.bell.ca] has quit. (Client Quit)
#716 [14:17] <KryoMoon> https://paste.ubuntu.com/p/DwMg6sfVq7/
#717 [14:17] <minuutje> sorry I cant find it, no search results and fn + esc doesnt work
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#720 [14:17] <frozen> hi
#721 [14:17] <Greymagic27> ??> KryoMoon av/norton
#722 [14:17] <Absol> KryoMoon: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#723 [14:18] <Greymagic27> ??> KryoMoon av/adwcleaner
#724 [14:18] <Absol> KryoMoon: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#725 [14:18] <Galaxy_2Alex> minuutje, https://support.hp.com/gb-en/product/detect
#726 [14:18] <Absol> KryoMoon: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#727 [14:19] <erri_berri> I signed up with the wrong email and already bought Minecraft. I cannot figure out how to change it. can someone help?
#728 [14:19] <Galaxy_2Alex> erri_berri, Have you already submitted an account support request to Mojang?
#729 [14:19] <KryoMoon> thanks I will try that
#730 [14:19] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#731 [14:19] <erri_berri> Yes but I have not heard anything. Is there a faster was to do it? cause I kinda need it asap
#732 [14:19] <KryoMoon> I will text back if it doesnt work
#733 [14:20] <Galaxy_2Alex> erri_berri, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#734 [14:20] * frozen [webchat@pool-173-76-48-91.bstnma.east.verizon.net] has quit. (Client Quit)
#735 [14:21] <erri_berri> There is no way to change the email from my account? It said it won't let me because I have not verified my account. but I don't have access to the email I put
#736 [14:21] <Galaxy_2Alex> erri_berri, Please wait for Mojang to answer.
#737 [14:21] <erri_berri> Alrighty. Thanks
#738 [14:22] * KryoMoon [webchat@5-231-181-173.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#739 [14:23] <Galaxy_2Alex> minuutje, Download and Install this driver: https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92183.exe
#740 [14:23] * frozen [webchat@pool-173-76-48-91.bstnma.east.verizon.net] has joined #minecrafthelp
#741 [14:23] <frozen> hello
#742 [14:24] <Galaxy_2Alex> frozen, Hello
#743 [14:24] <frozen> yesterday I went out and bought a prepaid card for the game and redeemed it without any problems. however, every single time I try and open the game it gets to about 95% of the way through and stops responding
#744 [14:24] * Pix [webchat@S0106ac202e233b63.pp.shawcable.net] has joined #minecrafthelp
#745 [14:24] <minuutje> this is my produc number: A1G60AV
#746 [14:24] <Galaxy_2Alex> minuutje, Download and Install this driver: https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92183.exe
#747 [14:25] * KryoMoon [webchat@5-231-181-173.ktk-ip.de] has joined #minecrafthelp
#748 [14:25] <minuutje> okay
#749 [14:25] <Galaxy_2Alex> ??> frozen av/adwcleaner
#750 [14:25] <Absol> frozen: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#751 [14:25] <Absol> frozen: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#752 [14:25] <KryoMoon> So I deleted Norto and it still doesnt work
#753 [14:25] <KryoMoon> it still says that it couldnt connect to the server
#754 [14:26] <Galaxy_2Alex> KryoMoon, Did you run Adwcleaner as well?
#755 [14:26] <KryoMoon> no
#756 [14:26] <KryoMoon> could I have the link again please ?
#757 [14:27] <Pix> I need some help with realms, it says the it can't process a monthly charge purchase and to check my information, even though its all correct, and i have sufficient funds to buy it, i also bought a month previously
#758 [14:27] * frozen [webchat@pool-173-76-48-91.bstnma.east.verizon.net] has quit. (Client Quit)
#759 [14:27] <Galaxy_2Alex> ??> KryoMoon av/adwcleaner
#760 [14:27] <Absol> KryoMoon: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#761 [14:27] <Absol> KryoMoon: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#762 [14:27] <Galaxy_2Alex> Pix, Have you tried re-entering the payment information?
#763 [14:28] <Pix> yes
#764 [14:29] <minuutje> gonna restart my pc rn brb
#765 [14:29] * KryoMoon [webchat@5-231-181-173.ktk-ip.de] has quit. (Client Quit)
#766 [14:29] * minuutje [webchat@static.kpn.net] has quit. (Quit: webchat.esper.net)
#767 [14:29] <Galaxy_2Alex> Pix, What does it say when you try to re-enter the payment information?
#768 [14:29] * Lord_of_Life [~Lord@46.217.57.219] has quit. (Ping timeout: 190 seconds)
#769 [14:30] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has joined #minecrafthelp
#770 [14:30] <Pix> that i should check if my payment info is correct and that i should try again, despite putting the same info the last time i bought a month of realms, with it succeeding then
#771 [14:30] <yhyh> yo
#772 [14:30] * minuutje [webchat@static.kpn.net] has joined #minecrafthelp
#773 [14:30] <minuutje> okay im back, gonna test now
#774 [14:31] <Galaxy_2Alex> Pix, Contact your payment provider, could be an issue on their end.
#775 [14:31] <Galaxy_2Alex> yhyh, Hello
#776 [14:31] <yhyh> hi
#777 [14:31] <Pix> im using a vanilla prepaid giftcard
#778 [14:31] * KryoMoon [webchat@5-231-181-173.ktk-ip.de] has joined #minecrafthelp
#779 [14:31] <KryoMoon> so i tried the thing
#780 [14:31] <KryoMoon> it still doesnt work
#781 [14:31] <yhyh> i cant download new server kees saying cant download
#782 [14:31] <Greymagic27> ??> yhyh av/adwcleaner
#783 [14:32] <Absol> yhyh: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#784 [14:32] <KryoMoon> I think that it might have something to do with my ip Adress
#785 [14:32] <Absol> yhyh: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#786 [14:32] <Galaxy_2Alex> Pix, Where did you get the gift card from?
#787 [14:32] * erri_berri [webchat@71-148-57-24.lightspeed.dybhfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#788 [14:32] <Pix> A 7/11
#789 [14:32] <Galaxy_2Alex> KryoMoon, Disconnect from any VPNs, also restart your router.
#790 [14:33] <Galaxy_2Alex> Pix, Make sure you entered the code correctly, and also keep in mind you can only use a prepaid code once. If all of that doesn't help, you will have to contact Mojang.
#791 [14:33] <minuutje> You're awesome it works!
#792 [14:33] <minuutje> Thank you kind sir!
#793 [14:33] <KryoMoon> I dont think that i have a VPN
#794 [14:33] <Galaxy_2Alex> minuutje, Sorry it took so long.
#795 [14:34] <KryoMoon> also I tried restarting it
#796 [14:34] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has quit. (Client Quit)
#797 [14:34] * Pix [webchat@S0106ac202e233b63.pp.shawcable.net] has quit. (Quit: webchat.esper.net)
#798 [14:35] <minuutje> Well have a nice evening, and thanks for help!
#799 [14:36] <KryoMoon> the thing is it doesnt work on any computer not just mine
#800 [14:36] * minuutje [webchat@static.kpn.net] has quit. (Quit: webchat.esper.net)
#801 [14:36] <KryoMoon> thats why we think that its the IP adress pof the wifi
#802 [14:36] <mattym> KryoMoon, Who is your ISP?
#803 [14:37] * Lord_of_Life [~Lord@77.28.175.220] has joined #minecrafthelp
#804 [14:37] <KryoMoon> kevag telekom
#805 [14:38] <Galaxy_2Alex> KryoMoon, Contact them, probably an issue on their end. Also make sure that no parental protection is enabled anywhere.
#806 [14:38] <KryoMoon> I did contact them
#807 [14:39] <KryoMoon> they said that it isnt their fault
#808 [14:39] <KryoMoon> its that mojang aparently blocked our ip adress
#809 [14:39] <mattym> KryoMoon, Well, your connection to here shows it as coming via a Cloudservice, not your ISP
#810 [14:39] <mattym> KryoMoon, So somewhere along the line, either a VPN is being used, or your ISP is routing you through one.
#811 [14:40] <Galaxy_2Alex> KryoMoon, No, it's most likely them having an issue and not telling you, or the way they are connecting you to the Internet is just faulty.
#812 [14:41] <KryoMoon> the thing is that we played the game awhile ago and it worked fine
#813 [14:41] <KryoMoon> suddenly it started saying that message
#814 [14:41] <mattym> KryoMoon, I don't see any VPN's installed on the machine, or any of the other software that had been known to change the connection. So its most likely something your ISP has done recently.
#815 [14:41] <KryoMoon> we cant even connect to the minecraft.net site
#816 [14:42] <mattym> KryoMoon, Did anyone change settings on your router?
#817 [14:42] <KryoMoon> I dont think so
#818 [14:42] <Galaxy_2Alex> KryoMoon, Yeah, contact your ISP, tell them nicely to quit their bullshit :P
#819 [14:42] * Matt5 [webchat@99-27-64-149.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#820 [14:42] <KryoMoon> I did
#821 [14:42] <KryoMoon> they said its mojangs fault
#822 [14:42] <KryoMoon> not theirs
#823 [14:43] <Galaxy_2Alex> KryoMoon, And they're clearly lying to you.
#824 [14:43] <Matt5> I'm having an issue renewing a minecraft realm
#825 [14:43] <mattym> KryoMoon, Mojang blocks VPN/Cloud connections. Your ISP should not be routing you through one of those.
#826 [14:43] <Galaxy_2Alex> mattym, What issue?
#827 [14:43] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has joined #minecrafthelp
#828 [14:44] <Matt5> i cant use my card to continue a realm
#829 [14:44] <yhyh> i used the scan thing
#830 [14:44] <yhyh> what now
#831 [14:44] <Greymagic27> yhyh, Great. Try minecraft now :)
#832 [14:44] <yhyh> ow cheers mate
#833 [14:44] <Matt5> can anyone help with realm issues?
#834 [14:44] <Galaxy_2Alex> Matt5, Why can't you?
#835 [14:45] <Matt5> i get an error message saying unable to process purchase
#836 [14:45] <Matt5> but my card has money on it
#837 [14:45] <KryoMoon> I am going to be honest I am trying to fix this for the past few hours now
#838 [14:46] <KryoMoon> I tried to contact Mojang support and all and I hoped that i could get help here
#839 [14:46] <KryoMoon> it hasnt been working for almost a week now
#840 [14:46] <Galaxy_2Alex> KryoMoon, From a technical PoV, it's impossible to be Mojang's fault.
#841 [14:46] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has quit. (Client Quit)
#842 [14:46] <mattym> KryoMoon, Its an issue with how your ISP is routing your connection. They are using a 3rd party, which they should not be doing.
#843 [14:46] <KryoMoon> can you help me fix it ?
#844 [14:46] <Galaxy_2Alex> Matt5, Make sure the payment information is correct, including address. Also make sure your payment method allows for international transactions, and that is't not a prepaid credit card as those are not suported.
#845 [14:46] <KryoMoon> it hasnt been doing that a month ago
#846 [14:47] <mattym> KryoMoon, They likely changed something.
#847 [14:47] <Matt5> Galaxy_2Alex, yeah i have a visa and it is all typed correctly
#848 [14:48] <mattym> KryoMoon, Is it a home connection?
#849 [14:48] <Galaxy_2Alex> mattym, A Visa Electron?
#850 [14:48] <Matt5> Galaxy_2Alex, flagstar visa
#851 [14:49] <KryoMoon> well we have these things that strengthen the wifi connection all over the house
#852 [14:49] <Matt5> and i just purchased apple music so i dont know whats wrong with it
#853 [14:49] <Matt5> are there any issues that could be fix for my account
#854 [14:50] <KryoMoon> I tried to connect my pc per cable to the router but it also didnt work
#855 [14:51] <mattym> KryoMoon, Press the issue with your ISP. Its something in their setup. Ask if they are using a 3rd party to provide service to you.
#856 [14:51] <mattym> KryoMoon, Because as I already said, your connection to this chat, does not match up with the ISP you said you have.
#857 [14:52] <KryoMoon> what does it say that I have ?
#858 [14:52] <Galaxy_2Alex> Matt5, Have you already submitted an account support request to Mojang?
#859 [14:52] <mattym> KryoMoon, Something coming from a cloud provider.
#860 [14:53] <Matt5> Galaxy_2Alex, yes but im gonna have to wait and itll take a week and im not trying to wait that long
#861 [14:53] * KryoMoon [webchat@5-231-181-173.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#862 [14:53] <Galaxy_2Alex> Matt5, It'll be a month. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#863 [14:54] <Matt5> its alright ill try and change it and give it some time
#864 [14:54] <Matt5> thanks for helping
#865 [14:55] <Matt5> apprieciate it
#866 [14:56] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has joined #minecrafthelp
#867 [14:59] * KryoMoon [webchat@5-231-181-173.ktk-ip.de] has joined #minecrafthelp
#868 [14:59] <KryoMoon> Is it better now ?
#869 [15:00] <mattym> KryoMoon, Still shows the same connection.
#870 [15:00] <KryoMoon> damn it...
#871 [15:01] * Redacted [webchat@h95.163.22.98.static.ip.windstream.net] has joined #minecrafthelp
#872 [15:02] <KryoMoon> I mean I do have OneDrive but I dont know how to deactivate it
#873 [15:02] <Redacted> i cant join MC with the new update
#874 [15:02] <mattym> KryoMoon, That would not be effecting it.
#875 [15:02] <Redacted> it says step2,ogg
#876 [15:02] <Galaxy_2Alex> ??> Redacted error/download
#877 [15:02] <Absol> Redacted: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#878 [15:02] <KryoMoon> I dont know what to do anymore
#879 [15:03] <KryoMoon> I deactivated anything besides my wifi
#880 [15:03] <Redacted> it says unable to save step2.ogg
#881 [15:03] <Galaxy_2Alex> Redacted, Follow the instructions Absol just gave you.
#882 [15:04] <Redacted> didnt see it my bad
#883 [15:04] <mattym> KryoMoon, You really need to insist your ISP look into the connection.
#884 [15:05] <KryoMoon> Can you explain it simple ?
#885 [15:05] <KryoMoon> english is not my first language
#886 [15:07] <mattym> KryoMoon, Go to this page https://www.ip-adress.com/
#887 [15:08] <mattym> KryoMoon, Who does it tell your your IP belongs to?
#888 [15:09] <mattym> KryoMoon, It will say that info in the paragraph under "What is My IP Address?..."
#889 [15:09] <KryoMoon> the ISP of my IP address is Kevag Telekom GmbH
#890 [15:11] <mattym> KryoMoon, Send me a PM (/msg mattym IPhere) with the number it shows there.
#891 [15:12] <KryoMoon> did it work ?
#892 [15:13] <mattym> KryoMoon, For some reason, that IP resolves to different ISP's on different test sites.
#893 [15:13] <KryoMoon> which means ?
#894 [15:14] <mattym> KryoMoon, You need to ask your ISP why their system looks like that to outside networks.
#895 [15:17] <KryoMoon> they say that the ip adress keeps rotating
#896 [15:17] <KryoMoon> nobody keeps the same IP adress
#897 [15:17] <KryoMoon> bc they dont have enough
#898 [15:18] <mattym> KryoMoon, Ask them to reset yours to one not provided via or belonging to a hosting service.
#899 [15:19] <KryoMoon> they say that thats not possible
#900 [15:23] * DisastrousNetwork [webchat@199.229.249.160] has joined #minecrafthelp
#901 [15:28] <mattym> KryoMoon, Consider a different ISP that doesn't conduct their service via 3rd parties.
#902 [15:28] <KryoMoon> well thank you for your time
#903 [15:28] <KryoMoon> but i dont think that thats possible
#904 [15:29] <KryoMoon> but I appreciate that you tried to help me
#905 [15:36] <DisastrousNetwork> The direction I'm facing keeps making random turns after updating to 1.14. Is this an issue for everyone, just on Linux, or just for me?
#906 [15:38] <mattym> DisastrousNetwork, Are you using a program called Synergy, or anything that lets you share the mouse/keyboard between multiple computers?
#907 [15:38] <DisastrousNetwork> No, I'm not.
#908 [15:40] <mattym> DisastrousNetwork, Does it continue to happen if you switch back to an older version like 1.13.2?
#909 [15:40] <DisastrousNetwork> I'm not sure, I'll check right now.
#910 [15:41] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#911 [15:43] <DisastrousNetwork> It doesn't continue to happen when I switch back.
#912 [15:43] * Han [webchat@40.2.95.88.customer.cdi.no] has joined #minecrafthelp
#913 [15:43] * The_Adminator [webchat@cpe-107-185-100-60.socal.res.rr.com] has joined #minecrafthelp
#914 [15:43] <mattym> DisastrousNetwork, Have not seen anyone else with that specific issue yet, so it may be Linux specific on 1.14, best bet is to make a bug report for it at bugs.mojang.com
#915 [15:44] <DisastrousNetwork> Okay, thanks for your time.
#916 [15:44] <Han> Do you answer problems about Security questions/Email?
#917 [15:45] <CapFan67> Han, We can't fix account issues, but we can direct you to the appropriate help pages.
#918 [15:46] <The_Adminator> I'm having trouble with loading Minecraft 1.14. The progress bar just stuck at a moment and doesn't continue to go more. It happened yesterday and before that day it worked very well. Is this anything related to Java or do I need to do something else to fix it?
#919 [15:47] <The_Adminator> It happened from yesterday*
#920 [15:47] <Han> Okay, the problem is that the account is so old that i don't remember the security questions (It was made in 2013) and can't access the email because the company is shut down.
#921 [15:47] <The_Adminator> Oh no..
#922 [15:48] <CapFan67> Han, You need to know and have access to a minimum number of things for account self service. if you don't know your challenge answers, and don't have access to the registered email, you will need to contact Mojang Support to fix those things. Do you need a link?
#923 [15:49] <Han> yes please
#924 [15:49] <CapFan67> ??> han account/send-email
#925 [15:49] <Absol> Han: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#926 [15:49] <Absol> Han: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#927 [15:49] <Lurks> The_Adminator try get a log and we might be able to help u farther https://minecraftirc.net/support-articles/get-minecraft-log/
#928 [15:49] <The_Adminator> Thank you Lurcks
#929 [15:49] <The_Adminator> I mean, Lurks
#930 [15:50] <CapFan67> The_Adminator, Does the game just stop loading and eventually go to "not responding", or do you get an error number or description?
#931 [15:50] <Han> thank you guys for the help
#932 [15:50] <The_Adminator> It just goes not responding
#933 [15:50] * Han [webchat@40.2.95.88.customer.cdi.no] has quit. (Quit: webchat.esper.net)
#934 [15:51] <CapFan67> ??> The_Adminator tools/hjt
#935 [15:51] <Absol> The_Adminator: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#936 [15:51] <Absol> The_Adminator: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#937 [15:51] * Yssz [webchat@rmhlon3409w-lp140-03-76-71-138-9.dsl.bell.ca] has joined #minecrafthelp
#938 [15:51] <The_Adminator> Okay. Thank you for helping me :)
#939 [15:52] <CapFan67> The_Adminator, We're happy to help.
#940 [15:53] <Yssz> I have a few problems with joining a server or any server in general, it keeps theres an authentication error. So like what do i do?
#941 [15:54] <CapFan67> Yssz, So, you're able to log into the launcher and run the game, but can't authenticate to any server?
#942 [15:55] <Yssz> yea so when i go into multiplayer and say i wanted to join a prison server it would just say u cannot connect due to an authentication error
#943 [15:55] <CapFan67> Yssz, Can you run a quick test with 1.13.2? if so, try connecting to this test server: mctest.ae97.net
#944 [15:55] <The_Adminator> https://paste.ubuntu.com/p/484fmkxbNR/ (Sorry for interruption)
#945 [15:56] <CapFan67> The_Adminator, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#946 [15:56] <CapFan67> ??> The_Adminator av/adwcleaner
#947 [15:56] <Absol> The_Adminator: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#948 [15:56] <Absol> The_Adminator: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#949 [15:57] <Yssz> wdym by doing a quick test with 1.13.2
#950 [15:57] <Yssz> bc ive tried it and said the same thing
#951 [15:57] <The_Adminator> (Wow. Thank you for the support guys)
#952 [15:57] <CapFan67> Yssz, I'm asking if you can connect to that specific test server, and it happens to be running 1.13.2.
#953 [15:58] <Yssz> ok and where do i put the text that u sent me?
#954 [15:59] <CapFan67> Yssz, The only text I sent was, mctest.ae97.net (the server address)
#955 [15:59] <Yssz> ok ill try then
#956 [15:59] <CapFan67> Yssz, If it fails, I'll be asking for your log, so that I can review the error. Thanks.
#957 [15:59] <Yssz> ok
#958 [16:00] * Tig [webchat@ip68-224-186-149.hr.hr.cox.net] has joined #minecrafthelp
#959 [16:01] <Tig> server is crashing on startup
#960 [16:01] <Tig> here is the crash log ; https://paste.helpch.at/oyaxujozol.sql
#961 [16:01] <Yssz> yea it failed CapFan67
#962 [16:02] * Carissa [webchat@pool-100-37-27-153.nycmny.fios.verizon.net] has joined #minecrafthelp
#963 [16:02] <CapFan67> Tig, "JsonParseException" - You have edited one of the .json files manually and it's no longer a valid file.
#964 [16:02] <Carissa> is there anyway to add a host in an xbox one server?
#965 [16:02] <CapFan67> Yssz, Let's see if you have any software installed on your system that could be blocking your access to the authentication servers:
#966 [16:03] <CapFan67> ??> Yssz tools/hjt
#967 [16:03] <Absol> Yssz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#968 [16:03] <Absol> Yssz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#969 [16:03] * Carissa [webchat@pool-100-37-27-153.nycmny.fios.verizon.net] has quit. (Client Quit)
#970 [16:04] <Yssz> uhm it says i can't open bc it doesn't support macOS
#971 [16:04] <Yssz> is there another link?
#972 [16:04] <Tig> How would I fix this issue?
#973 [16:04] <CapFan67> Yssz, MacOS... Ok, that's not my strong suit. I'll leave MacOS networking issues to a MacOS experienced helper.
#974 [16:05] <Yssz> oke
#975 [16:05] <CapFan67> Tig, I'm sure you know which files you've edited. If this is a new server, I'd wipe and start over. If this is an existing server, run your .json files through an online .json validation tool until you find the malformed file.
#976 [16:06] <CapFan67> Tig, This typically happens when someone wants to change a whitelist and/or op file and tries to change it manually, instead of using in-game commands.
#977 [16:07] <Yssz> do i just wait then? until someone responds?
#978 [16:08] <CapFan67> Yssz, Yes. Sadly, a few of us just don't have access to MacOS to deal with these issues.
#979 [16:08] <Yssz> oh ok
#980 [16:08] <Yssz> thx for the help anyways
#981 [16:08] <Yssz> Enjoy ur day :)
#982 [16:08] <CapFan67> Yssz, You too.
#983 [16:08] * Yssz [webchat@rmhlon3409w-lp140-03-76-71-138-9.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#984 [16:11] * The_Adminator [webchat@cpe-107-185-100-60.socal.res.rr.com] has joined #minecrafthelp
#985 [16:12] <CapFan67> The_Adminator, Welcome back
#986 [16:12] <The_Adminator> Hello sir (or ma'am)
#987 [16:12] <The_Adminator> My issue has gone and it is working fine! Thank you for the help guys :) You guys are awesome!
#988 [16:12] <CapFan67> The_Adminator, Great! Enjoy!
#989 [16:13] <The_Adminator> You too! have a nice day!
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#991 [16:22] * NOT_A_ACE [webchat@cpe-24-193-16-250.nyc.res.rr.com] has joined #minecrafthelp
#992 [16:23] <NOT_A_ACE> i cant buy minecraft it keeps saying error. what do i do?
#993 [16:25] * FeTix [webchat@5ec28ce5.skybroadband.com] has joined #minecrafthelp
#994 [16:25] <FeTix> Hello
#995 [16:25] <FeTix> is anyone here?
#996 [16:25] <FeTix> I really need help!
#997 [16:25] <CapFan67> FeTix, What do you need help with?
#998 [16:25] <FeTix> I deactivated my account
#999 [16:26] <FeTix> And then migrated my original mc account
#1000 [16:26] <FeTix> and when i try logging in via email it says unknown :p
#1001 [16:26] <CapFan67> FeTix, If you deactivated your account, only Mojang can help you sort things out. Do you need a link?
#1002 [16:26] <FeTix> yes please
#1003 [16:26] <CapFan67> ??> FeTix account/send-email
#1004 [16:26] <FeTix> Would it be cause i deactivated then migrated?
#1005 [16:26] <Absol> FeTix: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1006 [16:26] <Absol> FeTix: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1007 [16:27] <FeTix> ty
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#1014 [16:44] <RWINK> hello
#1015 [16:44] <CapFan67> Hi
#1016 [16:45] <RWINK> I keep getting error code -805306369 can you help?
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#1018 [16:51] * Ben_Joe [webchat@05427319.skybroadband.com] has joined #minecrafthelp
#1019 [16:52] <Ben_Joe> Hey guys me and my friend are trynna get back onto our server but were having an issue with java has anybody had this issue?
#1020 [16:53] <CapFan67> Ben_Joe, What issue are you having?
#1021 [16:54] <Ben_Joe> at first virgin changed my friends IP so we re did the server to incorporate that but i still cant connect
#1022 [16:54] <Ben_Joe> im just gonna get the error
#1023 [16:55] <Ben_Joe> im pretty sure its an error with java as i can ping the server form my end and the ip is fine and the port forwarding is in place and my friend can connect so the server is working
#1024 [16:55] <CapFan67> Ben_Joe, I'm not sure I follow that.
#1025 [16:56] <Ben_Joe> here is the error io.netty.handler.timeout.readTimeoutexception
#1026 [16:56] <Ben_Joe> "io.netty.handler.timeout.readTimeoutexception
#1027 [16:56] <Ben_Joe> "
#1028 [16:56] <CapFan67> Ben_Joe, "Timeout" tells you that you can't make a network connection to the server hardware. Likely an invalid IP address.
#1029 [16:58] <Ben_Joe> i tohught that but weve literally tried every version of ips we have weve done a lan one a wifi one one with a port code one without weve changed the port code
#1030 [16:58] <Ben_Joe> and the server pings
#1031 [16:58] <Ben_Joe> in my cmd i can ping the ip
#1032 [16:58] <CapFan67> Ben_Joe, Is the server at your location or somewhere else on the Internet?
#1033 [16:59] <Ben_Joe> its at my friends house
#1034 [16:59] <Ben_Joe> he has a separate box
#1035 [16:59] * jallaballahuppen [webchat@160.50-169-95.eidsiva.net] has joined #minecrafthelp
#1036 [16:59] <jallaballahuppen> Hello
#1037 [16:59] <CapFan67> Ben_Joe, if you put the address into Dinnerbone's tool, do you get a status or an error? https://dinnerbone.com/minecraft/tools/status/
#1038 [16:59] <jallaballahuppen> I cannot join servers on my minecraft, before it chrashes
#1039 [17:00] * Zook [webchat@cpe-173-172-11-13.tx.res.rr.com] has joined #minecrafthelp
#1040 [17:00] <Zook> hey i have a mojang account that i lost the security question and email too
#1041 [17:00] <Zook> i made the account years ago
#1042 [17:00] <CapFan67> jallaballahuppen, Do you have the same issue with single player?
#1043 [17:00] <jallaballahuppen> Yeah
#1044 [17:00] <Ben_Joe> recently the server has just been saying disconnected
#1045 [17:01] <CapFan67> ??> jallaballahuppen tools/hjt
#1046 [17:01] <Absol> jallaballahuppen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1047 [17:01] <Absol> jallaballahuppen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1048 [17:01] <Ben_Joe> also just pinged the server and it doenst work on that website
#1049 [17:01] <CapFan67> ??> Zook account/send-email
#1050 [17:01] <Absol> Zook: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1051 [17:01] <Absol> Zook: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1052 [17:01] <Zook> i tried that but it needs the order number
#1053 [17:01] <Zook> and i have no idea
#1054 [17:02] <CapFan67> Ben_Joe, If Dinnerbone's server tool can't see the server, then it's setup correctly. The ususal issues are Firewall on the server computer, and/or incorrect routing. You can ping the router, but are not likely pinging *through* the router to the server.
#1055 [17:02] <CapFan67> ??> Zook account/trans-id
#1056 [17:02] <Absol> Zook: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1057 [17:03] <Zook> i dont have any of the transaction ids this was back in like 2012
#1058 [17:03] <jallaballahuppen> https://paste.ubuntu.com
#1059 [17:03] <jallaballahuppen> This link?
#1060 [17:03] <CapFan67> Zook, If you *absolutely* can't recover the transaction ID, let MOjang know and they may offer other forms of verification of original purchase.
#1061 [17:04] <Zook> ok how would i be able to confirm it
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#1063 [17:04] <jallaballahuppen> https://paste.ubuntu.com/p/7vrrQrk2mK/
#1064 [17:04] <CapFan67> jallaballahuppen, You will paste the report to that site. Fill in the "poster" and "content" fields, then click "Paste!". You will get a new page. Give us the link.
#1065 [17:04] <Ben_Joe> sorry i DC'ed
#1066 [17:04] <CapFan67> Zook, Only Mojang can tell you what you need to provide.
#1067 [17:04] <jallaballahuppen> That must be the right one
#1068 [17:04] * Zook [webchat@cpe-173-172-11-13.tx.res.rr.com] has quit. (Client Quit)
#1069 [17:05] <CapFan67> jallaballahuppen, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1070 [17:05] <CapFan67> ??> jallaballahuppen av/adwcleaner
#1071 [17:05] <Absol> jallaballahuppen: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1072 [17:05] <Absol> jallaballahuppen: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1073 [17:05] <CapFan67> Ben_Joe, If Dinnerbone's server tool can't see the server, then it's setup correctly. The ususal issues are Firewall on the server computer, and/or incorrect routing. You can ping the router, but are not likely pinging *through* the router to the server.
#1074 [17:06] <Ben_Joe> what would suggest
#1075 [17:07] * jallaballahuppen [webchat@160.50-169-95.eidsiva.net] has quit. (Quit: webchat.esper.net)
#1076 [17:07] <CapFan67> Ben_Joe, isolate the firewall by testing with a second machine connected to the LAN where the server resides. Once it can be connected to, then focus on the router. At each step, check the dinnerbone tool to see it's working.
#1077 [17:07] * Ben_Joe [webchat@05427319.skybroadband.com] has joined #minecrafthelp
#1078 [17:07] <CapFan67> Ben_Joe, isolate the firewall by testing with a second machine connected to the LAN where the server resides. Once it can be connected to, then focus on the router. At each step, check the dinnerbone tool to see it's working.
#1079 [17:08] <CapFan67> Ben_Joe, In the end, this is an issue that the server owner needs to fix. The trouble isn't on your end.
#1080 [17:08] * jallaballahuppen [webchat@160.50-169-95.eidsiva.net] has joined #minecrafthelp
#1081 [17:08] <Ben_Joe> my friends gonna join this chat 1 sec
#1082 [17:08] <jallaballahuppen> Hi I'm back
#1083 [17:08] <CapFan67> Ben_Joe, Absol will provide server setup help:
#1084 [17:08] <CapFan67> ??> Ben_Joe mp/server-setup
#1085 [17:08] <Absol> Ben_Joe: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#1086 [17:09] <CapFan67> jallaballahuppen, Welcome back.
#1087 [17:09] <jallaballahuppen> Im not sure what im going to do now
#1088 [17:09] <CapFan67> jallaballahuppen, If ADWCleaner has finished, test the game. Be patient with the first load. you may have lots of assets to download.
#1089 [17:09] * ZoeyMaxwell [webchat@cpc115188-nmal23-2-0-cust670.19-2.cable.virginm.net] has joined #minecrafthelp
#1090 [17:09] <jallaballahuppen> YEah aigjt
#1091 [17:09] <Ben_Joe> this is him +CapFan67
#1092 [17:09] <ZoeyMaxwell> Yo
#1093 [17:10] <CapFan67> ZoeyMaxwell, As I just mentioned to Ben_Joe, Absol will provide a server setup resource:
#1094 [17:10] <CapFan67> ??> ZoeyMaxwell mp/server-setup
#1095 [17:10] <Absol> ZoeyMaxwell: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#1096 [17:10] <jallaballahuppen> I fucking love you capfan
#1097 [17:10] <CapFan67> ZoeyMaxwell, But, for troubleshooting, first make sure you can connect to the server from a different computer on the network. Firewwall is the usual issue. Once working, then work on the router and test with Dinnerbone's tool.
#1098 [17:10] <Absol> jallaballahuppen: Please keep it civil
#1099 [17:11] <jallaballahuppen> I love you
#1100 [17:11] <CapFan67> jallaballahuppen, That sounds like success. ENjoy!
#1101 [17:11] <jallaballahuppen> Thank you so much
#1102 [17:11] <jallaballahuppen> Now my life is complete
#1103 [17:11] <ZoeyMaxwell> Ok cool CapFan67
#1104 [17:12] <ZoeyMaxwell> I have set up MC servers before, i've done it on xp before but this is the first time on windows 10 so.
#1105 [17:13] * DiamondRedstone8 [webchat@d-24-145-23-89.paw.cpe.atlanticbb.net] has joined #minecrafthelp
#1106 [17:13] <ZoeyMaxwell> Well I have joined.
#1107 [17:13] <CapFan67> ZoeyMaxwell, If necessary, disable the firewall to eliminate it as the issue. (when testing locally)
#1108 [17:13] <ZoeyMaxwell> Yeah we did that before.
#1109 [17:13] <ZoeyMaxwell> I can connet on lan it's fine
#1110 [17:14] <ZoeyMaxwell> Firewall down or on
#1111 [17:14] <ZoeyMaxwell> It's just my friends who cant
#1112 [17:14] <CapFan67> ZoeyMaxwell, Then the issue is with the Router. Note: The router may have a firewall as well.
#1113 [17:14] <ZoeyMaxwell> ah
#1114 [17:15] <DiamondRedstone8> Hello! I am having issues with changing ANYTHING on my minecraft account (skins, username, etc), is there a way to get rid of my current security questions without the email? The E-mail I used to register is locked. so I cannot do it from the E-mail.
#1115 [17:15] <CapFan67> DiamondRedstone8, You need at least one or the other. To recover your account, you'll need to contact Mojang support. Need a link?
#1116 [17:16] <ZoeyMaxwell> Yeah the router firewall is down. (which is scary because I didnt even know it was disabled)
#1117 [17:16] <DiamondRedstone8> I can still log in to my account, but my E-mail is locked, I want to change my skin, but I have to answer the security questions, and I have forgotten them.
#1118 [17:17] * bitch [webchat@165.231.40.30] has joined #minecrafthelp
#1119 [17:17] * Absol kicked bitch from #minecrafthelp (Reason: itch :Keep it civilized, you are just a human being)
#1120 [17:17] <CapFan67> DiamondRedstone8, Still, you'll need Mojang to help you sort it out.
#1121 [17:18] <DiamondRedstone8> Ok
#1122 [17:18] <DiamondRedstone8> I did send an E-mail, when do they usually respond?
#1123 [17:18] <CapFan67> ??> DiamondRedstone8 account/send-email
#1124 [17:18] <Absol> DiamondRedstone8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1125 [17:18] <Absol> DiamondRedstone8: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1126 [17:18] <DiamondRedstone8> Ok
#1127 [17:18] * jallaballahuppen [webchat@160.50-169-95.eidsiva.net] has quit. (Quit: webchat.esper.net)
#1128 [17:18] <DiamondRedstone8> I sent mine 2 days ago.
#1129 [17:19] <CapFan67> DiamondRedstone8, The second link has that info
#1130 [17:19] <DiamondRedstone8> Ok
#1131 [17:25] * mooshroom [~mooshroom@188.29.164.134.threembb.co.uk] has joined #minecrafthelp
#1132 [17:30] * CNicole [webchat@pool-100-37-27-153.nycmny.fios.verizon.net] has joined #minecrafthelp
#1133 [17:31] <CNicole> is there a way to change/make new hosts in an already existing minecraft multiplayer server? my friend plays less and he is host and my other friends would like to play more often but cannot access the server if he is not on
#1134 [17:32] * VoidElf [webchat@114-198-2-174.dyn.iinet.net.au] has joined #minecrafthelp
#1135 [17:32] <CapFan67> CNicole, Your friend could send you the files, and you can host.
#1136 [17:33] <CNicole> it's on an xbox one is that possible to do?
#1137 [17:33] * ZoeyMaxwell [webchat@cpc115188-nmal23-2-0-cust670.19-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1138 [17:33] <CapFan67> CNicole, If your friend uplaods to a realm, the files could be downloaded to your xboxone. Of course, this would require your friend to be a personal friend and haveaccess to your system.
#1139 [17:34] * VoidElf [webchat@114-198-2-174.dyn.iinet.net.au] has quit. (Client Quit)
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#1143 [17:44] * Joe [webchat@ip68-108-44-42.lv.lv.cox.net] has joined #minecrafthelp
#1144 [17:46] <Joe> When launching minecraft on iPad Pro, the launch hangs displaying the minecraft logo with the moving level bars. Seems to get around 3/4th of way to end bar.
#1145 [17:48] <CapFan67> ??> Joe bedrock/support
#1146 [17:48] <Absol> Joe: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#1147 [17:48] * Joe [webchat@ip68-108-44-42.lv.lv.cox.net] has quit. (Client Quit)
#1148 [17:49] * Kameron [webchat@162-245-168-86.fidnet.com] has joined #minecrafthelp
#1149 [17:51] <Kameron> hello! my minecraft launcher turns invisible upon opening. anyone that can help with this. I am able to provide additional info as needed
#1150 [17:53] <CapFan67> Kameron, if you hover of the icon in the task bar, can you see the screen?
#1151 [17:53] <Kameron> no its a see through box
#1152 [17:53] <CapFan67> Kameron, Sounds like it's not able to load. Let's see if you have incompatible software causing this:
#1153 [17:54] <CapFan67> ??> Kameron tools/hjt
#1154 [17:54] <Absol> Kameron: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1155 [17:54] <Absol> Kameron: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1156 [17:54] <Kameron> ill try it. be back after
#1157 [17:55] <CapFan67> Kameron, That's a report.
#1158 [17:55] <CapFan67> Kameron, Don't use any auto-fix with the tool.
#1159 [17:55] <Kameron> noted
#1160 [17:55] <Kameron> should i delete that then?
#1161 [17:56] <CapFan67> Kameron, The tool produces a report that we can use to look for incompatible software. if you plan to come back later and troubleshoot, hang on to the download.
#1162 [17:56] <Kameron> so to clarify, i do as he said?
#1163 [17:57] <CapFan67> Kameron, If you want to troubleshoot now, follow Absol's instructions.
#1164 [17:57] <Kameron> ok will do
#1165 [17:58] <Kameron> https://paste.ubuntu.com/p/vfYyx8GcnW/
#1166 [17:59] <Kameron> theres the log
#1167 [18:00] <CapFan67> Kameron, Disable the Discord Overlay in Discord settings, and test again .
#1168 [18:01] <Kameron> how?
#1169 [18:01] <CapFan67> Kameron, https://i.imgur.com/ztclF1s.png
#1170 [18:02] * Zak [webchat@cpe-24-93-240-70.neo.res.rr.com] has joined #minecrafthelp
#1171 [18:02] <Kameron> ok just a sec, discord take forever on my laptop
#1172 [18:02] <Zak> my account got hacked i got it back but they change the name and i have to wait 30 days to change it back
#1173 [18:03] <CapFan67> Zak, That's correct.
#1174 [18:03] <Zak> what do you mean
#1175 [18:04] <CapFan67> Zak, You made a statement, not ask a question. I confirmed that your statement is accurate. 30 day cooldown on name changes.
#1176 [18:04] <Zak> but ant you do somethign to like change it back
#1177 [18:05] <Zak> cant*
#1178 [18:05] <Kameron> https://paste.ubuntu.com/p/JC8kb33KNv/ new log
#1179 [18:05] <CapFan67> Zak, We are volunteer technical support for Java Edition client isssues. We're not Mojang. We can't change your name.
#1180 [18:06] * semi [webchat@75-137-211-16.dhcp.leds.al.charter.com] has joined #minecrafthelp
#1181 [18:06] <Zak> i just thought that you could because mojang sent me here
#1182 [18:06] <semi> Hello?
#1183 [18:06] <CapFan67> Zak, If you read the auto-email response, it directs you here for technical issues. I wish I could help. Sorry.
#1184 [18:06] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1185 [18:06] <Lurks> hello semi
#1186 [18:07] <CapFan67> Kameron, Were you able to disable the Discord Overlay? If so, did you test Minecraft?
#1187 [18:07] <Zak> Thx, i guess.
#1188 [18:07] <Kameron> yes i was. i sent another log
#1189 [18:07] * Zak [webchat@cpe-24-93-240-70.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#1190 [18:07] <CapFan67> Kameron, Was the test successful? Did the launcher run correctly?
#1191 [18:08] <Kameron> n ope. still invis
#1192 [18:08] <CapFan67> Kameron, Let's look at your hardware and drivers:
#1193 [18:08] <CapFan67> ??> Kameron win/dxdiag
#1194 [18:08] <Absol> Kameron: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1195 [18:09] <semi> I'm having an issue. I recently got the SEUS PTGI E6 Shader Pack, and whenever I turn it on, and log into a world, my game crashes. I've looked up the error and I tried everything listed on the help article on https://bugs.mojang.com/browse/MC-32606.
#1196 [18:09] <Kameron> Also i should say, it worked in the past on this device. this only started happening about 3 months ago
#1197 [18:10] <CapFan67> ??> semi mods
#1198 [18:10] <Absol> semi: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1199 [18:10] <Absol> semi: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1200 [18:10] <semi> Would shaders be considered a mod? I just have optifine installed.
#1201 [18:10] <Lurks> yes semi
#1202 [18:11] <semi> Ah. Thank you! I didn't say, so I wasn't sure.
#1203 [18:11] <semi> Have a good day!
#1204 [18:11] <Lurks> semi, cya, have fun
#1205 [18:12] <Kameron> wait im confused. what do i do on directx
#1206 [18:13] <CapFan67> Kameron, As a side test, if you shift-right click on the launcher icon, you'll get a menu. If you choose Maximize, does the launcher appear?
#1207 [18:13] <Kameron> there is no maxamize option
#1208 [18:14] <CapFan67> Kameron, when you shift-right click, what options do you see?
#1209 [18:15] <CapFan67> Kameron, You should see, restore, move, resize, minimize, maximize and close.
#1210 [18:15] <Kameron> oh shift right click. i just right clicked
#1211 [18:15] <Kameron> i can see it after maximizing
#1212 [18:16] <CapFan67> Kameron, Ok, that means it was off screen (you must have had more than one monitor at some point).
#1213 [18:16] <CapFan67> Kameron, After maximizing, you can drag the title bar and move it to your active screen. It'll work fine from then on.
#1214 [18:17] <Kameron> Thanks. now i just have to remember my login info...
#1215 [18:17] <Kameron> welp that aint your problem
#1216 [18:17] <Kameron> cya!
#1217 [18:17] <CapFan67> Kameron, I'm glad we got it sorted. Take care.
#1218 [18:18] * Kameron [webchat@162-245-168-86.fidnet.com] has quit. (Quit: webchat.esper.net)
#1219 [18:19] * mr-guy-man-person [webchat@S01066c709fd437ca.vn.shawcable.net] has joined #minecrafthelp
#1220 [18:20] <mr-guy-man-person> Minecraft launcher is an "incompatible program" when i troubleshot it and I dont know why, i have the latest windows, i JUST updataed 10 minutes ago
#1221 [18:21] <CapFan67> mr-guy-man-person, Sounds like you have compatibility set. You can right click and edit your shortcut, or alternately uninstall and reinstall your launcher.
#1222 [18:22] <mr-guy-man-person> ill try that
#1223 [18:25] * Blxssom [webchat@73.96.107.53] has joined #minecrafthelp
#1224 [18:25] <mr-guy-man-person> that did not work
#1225 [18:25] <Blxssom> Hi
#1226 [18:25] <mr-guy-man-person> hello
#1227 [18:26] <Blxssom> So
#1228 [18:26] <Blxssom> My 1.14 isnt working
#1229 [18:26] <Blxssom> it says, "Unable to create directory. 1.14.jar"
#1230 [18:26] <CapFan67> mr-guy-man-person, When you looked at the shortcut properties, did you have any compatibility settings checked?
#1231 [18:27] <Blxssom> Is that a minecraft thing or a computer thing?
#1232 [18:27] <mr-guy-man-person> i reparied the program i uninstalled it and reinstalled it
#1233 [18:27] <mr-guy-man-person> where is the short cut properties you mean
#1234 [18:27] <CapFan67> mr-guy-man-person, ...yes, but did you look at the shortcut settings?
#1235 [18:28] <mr-guy-man-person> whee
#1236 [18:28] <mr-guy-man-person> where
#1237 [18:28] <CapFan67> mr-guy-man-person, Right click your Minecraft shortcut and select properties.
#1238 [18:28] <mr-guy-man-person> k
#1239 [18:28] <CapFan67> mr-guy-man-person, Look at the "Compatibility" tab. Are any boxes checked?
#1240 [18:28] <mr-guy-man-person> nope
#1241 [18:29] * Blxssom [webchat@73.96.107.53] has quit. (Client Quit)
#1242 [18:29] <CapFan67> mr-guy-man-person, Navigate to C:\Program Files (x86)\Minecraft\
#1243 [18:29] <CapFan67> mr-guy-man-person, In that folder, you should see MinecraftLauncher.Exe.
#1244 [18:30] <CapFan67> mr-guy-man-person, Right click that file and check the properties > compatibility tab also.
#1245 [18:30] <mr-guy-man-person> ok
#1246 [18:31] <mr-guy-man-person> that folder is empty? ill look again
#1247 [18:31] <CapFan67> mr-guy-man-person, That's the folder the Minecraft Launcher installs into. Did you choose a custom folder when you *just* re-installed?
#1248 [18:32] <mr-guy-man-person> i have 5 minecraft installers in my downloads folder
#1249 [18:33] <CapFan67> mr-guy-man-person, Here's the installer download link: https://launcher.mojang.com/download/MinecraftInstaller.msi
#1250 [18:33] <mr-guy-man-person> the minecraft launcher is in "my pc" but its not an .exe
#1251 [18:34] <CapFan67> mr-guy-man-person, If it's not at the location I posted above, then I have no idea what you installed.
#1252 [18:34] <mr-guy-man-person> the link you gave me is what i have 5 of
#1253 [18:35] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#1254 [18:35] <CapFan67> mr-guy-man-person, When you run the installer, it should tell you what path it's installing to. What path does it show?
#1255 [18:35] * corza [webchat@103.164.6.51.dyn.plus.net] has joined #minecrafthelp
#1256 [18:36] <CapFan67> mr-guy-man-person, I'm running/looking at it now. It appears they changed the path. Look in: C:\Program Files (x86)\Minecraft Launcher\
#1257 [18:36] <corza> hello im having trouble accesing my mojang account as i cant remember the security questions and dont have access to the email anymore (its an old one)
#1258 [18:36] <mr-guy-man-person> C:\Program Files (x86)\Minecraft Launcher\
#1259 [18:37] <CapFan67> corza, Have you requested support from Mojang?
#1260 [18:37] <CapFan67> mr-guy-man-person, Look in that folder. Look at the properties for MinecraftLuancher.Exe
#1261 [18:37] <corza> where do i go for that?
#1262 [18:37] * DisastrousNetwork [webchat@199.229.249.160] has joined #minecrafthelp
#1263 [18:37] <CapFan67> ??> corza account/send-email
#1264 [18:37] <Absol> corza: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1265 [18:37] <Absol> corza: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1266 [18:38] <corza> thanks
#1267 [18:39] <CapFan67> mr-guy-man-person, If you find that .exe has compatibility settings, disable them all and test again. If it doesn't, try running that exe directly by double clicking it to see if you have a different result.
#1268 [18:40] <mr-guy-man-person> ok
#1269 [18:41] <mr-guy-man-person> nope no compatibility and still not working even with direct doiuble click
#1270 [18:42] * DisastrousNetwork [webchat@199.229.249.160] has quit. (Client Quit)
#1271 [18:42] <CapFan67> mr-guy-man-person, So, the error itself. can you take a screenshot of the error dialog box?
#1272 [18:42] <mr-guy-man-person> sure
#1273 [18:44] <mr-guy-man-person> how do i put a screenshot in here?
#1274 [18:44] <mr-guy-man-person> the text is just
#1275 [18:44] <mr-guy-man-person> Login failed. Invalid username or password. (Forgot your password?)
#1276 [18:44] <CapFan67> ??> mr-guy-man-person imgur
#1277 [18:44] <Absol> mr-guy-man-person: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#1278 [18:45] <mr-guy-man-person> <blockquote class="imgur-embed-pub" lang="en" data-id="a/eD9fS3t"><a href="//imgur.com/eD9fS3t"></a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script>
#1279 [18:46] <CapFan67> mr-guy-man-person, So, with the error dialog box selected press ALT+Print Screen. Then, go to Imgur and press CTRL+V to paste. That should give you a new page with your image. Give us the ULR, and we should be able to see it.
#1280 [18:48] <mr-guy-man-person> https://imgur.com/a/eD9fS3t
#1281 [18:48] <CapFan67> mr-guy-man-person, ...that's the launcher running. I thought you said it didn't run and you had an error dialog about incompatible program?
#1282 [18:49] <mr-guy-man-person> when i troubleshoot it yes
#1283 [18:49] * spiritbound [webchat@162.253.233.229] has joined #minecrafthelp
#1284 [18:49] * Dynamic_Goose [webchat@pool-72-83-226-206.washdc.fios.verizon.net] has joined #minecrafthelp
#1285 [18:50] <CapFan67> mr-guy-man-person, So... It launches. Can you login? Can you click Play? What's failing that would cause you to "troubleshoot it"?
#1286 [18:50] <mr-guy-man-person> i cannot login
#1287 [18:50] <mr-guy-man-person> thats the entire problem
#1288 [18:50] <CapFan67> mr-guy-man-person, when you try to login, what happens?
#1289 [18:50] <mr-guy-man-person> it just says wrong username
#1290 [18:50] <mr-guy-man-person> but its not
#1291 [18:51] <CapFan67> mr-guy-man-person, what's the exact error?
#1292 [18:51] <mr-guy-man-person> Login failed. Invalid username or password. (Forgot your password?)
#1293 [18:51] <spiritbound> im having a smialer isues i luanch be crash after about 30sec of loading the world /sever
#1294 [18:51] <CapFan67> mr-guy-man-person, Ok. Are you able to log into Mojang.com?
#1295 [18:51] <mr-guy-man-person> yes
#1296 [18:51] <mr-guy-man-person> and minecraft.com
#1297 [18:51] <mr-guy-man-person> not that
#1298 [18:51] <mr-guy-man-person> minecraft.net
#1299 [18:52] <CapFan67> mr-guy-man-person, sounds like you have malicious software redirecting your login attempts. Let's see what you have running:
#1300 [18:52] <CapFan67> ??> mr-guy-man-person tools/hjt
#1301 [18:52] <Absol> mr-guy-man-person: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1302 [18:52] <Absol> mr-guy-man-person: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1303 [18:52] <Dynamic_Goose> Hi all, I've been trying for four days now (ever since the big update) to purchase a one month realms subscription through my xbox one account and each and every time I try I get the same error message, which reads "Sorry Unable To Connect" "please check your internet connection". I know for a fact my internet connection is fine. I've even had frie
#1304 [18:52] <Dynamic_Goose> nds of mine try to start a realm and they run into the same issue
#1305 [18:52] <CapFan67> spiritbound, So, your world crashes when you try to run it, or after you've been in the world for a while?
#1306 [18:52] <Dynamic_Goose> i just updated minecraft on my xbox today thinking that was the patch that would fix realms but it didn't appear to do anything
#1307 [18:52] <spiritbound> for like 30seconds
#1308 [18:53] <CapFan67> spiritbound, Are you testing with a 1.14 vanilla client/world?
#1309 [18:53] <spiritbound> yes
#1310 [18:53] <CapFan67> Dynamic_Goose, We don't support XBox/Bedrock in this channel. Do you need a link to a support resource?
#1311 [18:53] <Dynamic_Goose> yes please
#1312 [18:53] <Dynamic_Goose> sorry didn't know
#1313 [18:53] <Dynamic_Goose> its not the xbox one edition tho, its just the windows 10 version on xbox
#1314 [18:54] <spiritbound> i after trying it in 1.14 i went back to 13.2 and it is now doing the same thing
#1315 [18:54] <CapFan67> spiritbound, I'd like to see the launcher_log.txt with the crash and error. Do you know how to navigate to your minecraft folder, or do you need the full instructions?
#1316 [18:54] <CapFan67> ??> Dynamic_Goose bedrock/support
#1317 [18:54] <Absol> Dynamic_Goose: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#1318 [18:55] <mr-guy-man-person> what am i looking for?
#1319 [18:55] <spiritbound> i have the the log here do i post it here
#1320 [18:55] <Dynamic_Goose> thank you capfan
#1321 [18:55] <CapFan67> ??> spiritbound paste
#1322 [18:55] <Absol> spiritbound: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1323 [18:55] <CapFan67> mr-guy-man-person, Those instructions produce a report of running programs. Paste it to the site provided and give us the resulting link. We'll look for the offending program/setting.
#1324 [18:56] <mr-guy-man-person> i got a notepad pile of notes
#1325 [18:56] <mr-guy-man-person> you want it? its big
#1326 [18:56] <CapFan67> mr-guy-man-person, hjt produces a report sent to notepad. Copy all that text to the website provided.
#1327 [18:56] <mr-guy-man-person> k
#1328 [18:57] <CapFan67> mr-guy-man-person, Don't paste it here, you'll get kicked for spamming. Use the website to make a paste, and give us the new paste page link.
#1329 [18:58] <spiritbound> https://paste.ubuntu.com/p/xkkZT7WyNV/
#1330 [18:58] <mr-guy-man-person> https://paste.ubuntu.com/
#1331 [18:58] <CapFan67> spiritbound, This looks like a hardware driver issue. Let's look at your hardware/drivers:
#1332 [18:58] <CapFan67> ??> spiritbound win/dxdiag
#1333 [18:58] <Absol> spiritbound: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1334 [18:59] <CapFan67> mr-guy-man-person, That's the base site. Fill in the content and poster fields, click "Paste!" That gives you a new page. That's the link we need.
#1335 [18:59] <mr-guy-man-person> https://paste.ubuntu.com/p/XFtscrR5C4/
#1336 [18:59] <mr-guy-man-person> my bad sorry
#1337 [19:00] <spiritbound> thanks well try this
#1338 [19:00] <CapFan67> ??> mr-guy-man-person info/mcleaks
#1339 [19:00] <Absol> mr-guy-man-person: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1340 [19:00] <Absol> mr-guy-man-person: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1341 [19:00] <CapFan67> ??> mr-guy-man-person win/hosts/edit
#1342 [19:00] <Absol> mr-guy-man-person: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1343 [19:00] <Absol> mr-guy-man-person: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1344 [19:00] <CapFan67> mr-guy-man-person, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. By running MCLeaks, You gave thieves your password.
#1345 [19:00] <mr-guy-man-person> whats MCleaks
#1346 [19:01] <CapFan67> mr-guy-man-person, A stolen account dispensing program, that apparently was run on your computer.
#1347 [19:01] <mr-guy-man-person> damn
#1348 [19:02] <CapFan67> mr-guy-man-person, [insert little brother comment here]. I'm only interested in helping you clean it up, then change your password so you don't lose your account.
#1349 [19:02] <CapFan67> mr-guy-man-person, Follow Absol's instructions and edit your hosts file.
#1350 [19:02] <mr-guy-man-person> uh
#1351 [19:03] <CapFan67> ??> mr-guy-man-person win/hosts/edit
#1352 [19:03] <Absol> mr-guy-man-person: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1353 [19:03] <Absol> mr-guy-man-person: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1354 [19:03] <mr-guy-man-person> where is the startmenu
#1355 [19:03] <mr-guy-man-person> like the strat menu of windows?
#1356 [19:03] <CapFan67> mr-guy-man-person, The windows icon. ALternately, just touch the windows button.
#1357 [19:03] <mr-guy-man-person> k
#1358 [19:04] <CapFan67> mr-guy-man-person, This is critical: Run Notepad as Administrator. if you don't, you can't save your changes.
#1359 [19:04] <spiritbound> do i need to paste here what the one thing said
#1360 [19:05] <CapFan67> spiritbound, You create a paste at http://paste.ubuntu.com/ and give us the link.
#1361 [19:06] <spiritbound> kk so i do
#1362 [19:06] <mr-guy-man-person> well jesus thanks
#1363 [19:07] <mr-guy-man-person> now i can be communist with my freinds
#1364 [19:07] <mr-guy-man-person> you guys ae the best
#1365 [19:07] * mr-guy-man-person [webchat@S01066c709fd437ca.vn.shawcable.net] has quit. (Quit: webchat.esper.net)
#1366 [19:07] <CapFan67> I have no idea how that ended. *confused*
#1367 [19:07] <spiritbound> nethier do i
#1368 [19:08] <spiritbound> try to find that file so i can post it
#1369 [19:08] * Lookingforhelp [webchat@ip68-103-161-233.ks.ok.cox.net] has joined #minecrafthelp
#1370 [19:09] <CapFan67> spiritbound, DxDiag should have opened Notepad. You should be able to select, copy and paste to the website. Add a poster name, and click paste. Give us resulting web page link. Not much looking around.
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#1373 [19:09] <Lookingforhelp> Can anyone help with the Java(TM) Platform SE Binary has stopped working game crash? Minecraft used to work until the recent game update and now I keep getting this error
#1374 [19:09] * NICK [webchat@S01066c709fd437ca.vn.shawcable.net] has quit. (Client Quit)
#1375 [19:09] <Ry> Mine just says "unable to start java" lmao
#1376 [19:09] <spiritbound> https://paste.ubuntu.com/p/g8xyy5HvhR/
#1377 [19:10] <spiritbound> hope thats right
#1378 [19:10] * Biggy [webchat@pool-108-24-139-57.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#1379 [19:11] <CapFan67> spiritbound, Yup. Ok, bad news. This system is far below the minimum standard for Minecraft. Your Integrated Graphics won't support 1.14, since it now requires VBOs. You *could* add a dedicated video card, but personally I'd invest in an upgraded system.
#1380 [19:11] <spiritbound> kk
#1381 [19:12] <CapFan67> spiritbound, =( I wish I had better news.
#1382 [19:12] <CapFan67> Lookingforhelp, I need to go. However, here is the fix for 90% of the "not responding" issues:
#1383 [19:12] <CapFan67> ??> Lookingforhelp av/adwcleaner
#1384 [19:12] <Absol> Lookingforhelp: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1385 [19:12] <Absol> Lookingforhelp: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1386 [19:12] <spiritbound> rip my sever
#1387 [19:13] <CapFan67> Ry, Your issue is likely java environment settings or launcher pathing. I don't have time to help (must go now), but it should be an easy issue to solve for another helper.
#1388 [19:13] <Lurks> CapFan67 oh no who's going to help out now... :D
#1389 [19:13] <CapFan67> Must go fix dinner for the family. Best of luck everyone!
#1390 [19:13] <CapFan67> *AFK*
#1391 [19:14] <Ry> It keeps saying "unable to start java"
#1392 [19:15] <Lurks> Ry is this after u click the play button?
#1393 [19:15] <Ry> Yeah
#1394 [19:16] <Ry> It might be because I set it to "run as administrator"
#1395 [19:16] <Ry> I don't know which java thing I put as administrator though
#1396 [19:18] <Lurks> Ry oh i'm not sure either, did u change anything in the launcher options profiles?
#1397 [19:18] * Lookingforhelp [webchat@ip68-103-161-233.ks.ok.cox.net] has quit. (Quit: webchat.esper.net)
#1398 [19:18] <Ry> No, but I opened task manager while I was playing and I right clicked on that java client and made it run as admin
#1399 [19:20] * Ry [webchat@c-24-5-248-62.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1400 [19:22] <Biggy> Every time I try to start up my minecraft past 1.8.9 it says that "Java(TM) Platform SE binary is not responding" I've updated my java to the latest version and tried uninstalling and reinstalling but nothing has worked
#1401 [19:24] <Lurks> Biggy mostly cause by unwanted software or viruses of worse kind, give it a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1402 [19:24] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1406 [19:28] <Biggy> I finished the cleanup and restarted my computer
#1407 [19:28] <Lurks> Biggy ok, test minecraft
#1408 [19:29] * poop [webchat@c-75-69-163-90.hsd1.ma.comcast.net] has joined #minecrafthelp
#1409 [19:30] <poop> yo
#1410 [19:30] <Biggy> It worked. Thank you so much <3
#1411 [19:30] <Lurks> poop hi
#1412 [19:30] <poop> yo am I the only one whos sound is not working specifically for 1.14
#1413 [19:30] <Lurks> Biggy awesome, have fun
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#1415 [19:31] <Lurks> poop i'm not sure, have u restarted the game? check your sound system?
#1416 [19:31] <poop> ye I did both, but its still doesn't work
#1417 [19:31] <poop> every other version of Minecraft has sound
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#1419 [19:35] * Sean [webchat@c-71-202-153-155.hsd1.ca.comcast.net] has joined #minecrafthelp
#1420 [19:36] <Sean> Hey so basically I need to change my security questions BUT my mom's email was shut down and now it doesn't get emails anymore so I can't change them. If someone could change them for me that would be spectacular.
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#1423 [19:38] <Sean> How long is this supposed to take?
#1424 [19:38] <Lurks> Sean we can't do account issue here, you'll have to contact mojang support with transaction ID, if you don't have transaction ID then it might be tough to do any changes
#1425 [19:38] <Sean> Ok
#1426 [19:39] <Sean> thx anyway
#1427 [19:39] <Sean> thx anyway
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#1429 [19:48] * Sage [webchat@152.3.43.46] has joined #minecrafthelp
#1430 [19:48] <Sage> hey
#1431 [19:49] <Sage> I am trying to migrate my account and have a few emails it might be associated with but don't know which one
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#1434 [19:52] <SwooshBear742> I no longer have access to the email address I had with my minecraft account. Is there a way I can access the account and have a new email attached to it?
#1435 [19:54] <Lurks> SwooshBear742 you'll have to contact mojang support with transaction ID, if you lost your transaction ID then they might ask for other question for proof of ownership, as we can't help with account issue here
#1436 [19:54] <SwooshBear742> Noted, thank you
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#1440 [20:04] * gabe [webchat@hmtnon0218w-lp130-05-70-50-136-205.dsl.bell.ca] has joined #minecrafthelp
#1441 [20:04] <gabe> hello
#1442 [20:05] <gabe> is anyone here?
#1443 [20:05] <Lurks> maybe
#1444 [20:05] <gabe> hey lurks
#1445 [20:05] <gabe> would you be able to help me with account migration?
#1446 [20:06] <Lurks> gabe have you read through this? https://help.mojang.com/customer/en/portal/articles/775905-migrating-from-minecraft-to-mojang
#1447 [20:06] <gabe> yes i have
#1448 [20:07] <Lurks> ok, what other issue r u having?
#1449 [20:07] * Prism [webchat@cpe-74-138-177-126.kya.res.rr.com] has joined #minecrafthelp
#1450 [20:07] <gabe> i dont remember or have access to the email for my legacy minecraft account
#1451 [20:08] <gabe> i have the username and password and i am able to access the legacy launcher
#1452 [20:08] <Canonical> Freenode has been a frequent target of trolls, spambots, and scammers since its very inception. Despite this, we are the premire FOSS collaboration platform on the Internet. Our team of staffers and even Mark Shuttleworth himself have worked dilligently to ensure Freenode remains a safe, supportive platform where the FOSS commununity can thrive. The costs of network monitoring and the lawsuits mounted by Larry Ellison and Oracle have
#1453 [20:08] * Absol kicked Canonical from #minecrafthelp (Reason: anonical :Blacklisted message)
#1454 [20:09] <Lurks> gabe so u already migrated and forgot your email?
#1455 [20:10] <gabe> no i have not migrated because i dont have my old email
#1456 [20:10] <CapFan67> gabe, Knowing your email is necessary for migration. If you don't remember what it was, you'll need to contact Mojant support:
#1457 [20:10] <CapFan67> ??> gabe account/send-email
#1458 [20:10] <Absol> gabe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1459 [20:10] <Absol> gabe: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1460 [20:10] <Lurks> welcome back capfan67
#1461 [20:10] <CapFan67> Ribs are in the Instant Pot. 20 minutes to awesomeness.
#1462 [20:10] <gabe> i contacted them twice now and have not heard back
#1463 [20:10] <CapFan67> ..and thanks =)
#1464 [20:11] <CapFan67> gabe, On what date did you submit your request?
#1465 [20:11] <gabe> 3 days ago
#1466 [20:12] <CapFan67> gabe, As the link above tells you, today they are processing request from March 21. You have a few weeks to wait yet.
#1467 [20:12] <CapFan67> gabe, Did you get the automatic reply with case number?
#1468 [20:12] <gabe> yes
#1469 [20:13] <CapFan67> gabe, That's good news. Your account receives their emails then. Just a matter of waiting now.
#1470 [20:13] <CapFan67> gabe, On the bright side, you can access your account in the mean time. Others, aren't so lucky.
#1471 [20:13] <Prism> My game does not not launch . When i press play it starts to to load the game and the box that has the big MOJANG logo loads up but then it says -Minecraft 1.13.2 is not responding- and crashes then the launcher comes back up and there is no crash report to view. I have been trying to fix this on my my own for about 3weeks to a month now. I have n
#1472 [20:13] <Prism> o clue what to do now.
#1473 [20:13] <gabe> any way i can retrieve my email from the legacy launcher
#1474 [20:14] <CapFan67> Prism, "Not responding" states are sometimes incompatible software. Let's run a report and see what you have running:
#1475 [20:14] <CapFan67> ??> Prism tools/hjt
#1476 [20:14] <Absol> Prism: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1477 [20:14] <Absol> Prism: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1478 [20:14] <CapFan67> gabe, Not that I'm aware of.
#1479 [20:15] <gabe> ok then thanks. enjoy those ribs my guy
#1480 [20:15] <Lurks> CapFan67 thought it be malware clean up in most cases
#1481 [20:15] <CapFan67> gabe, That's the plan! =)
#1482 [20:16] <CapFan67> Lurks, Sometimes it's malware/bunldeware, but sometimes it's overlays. About 50/50 in my experience. hjt reports both, so it's the go-to process.
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#1484 [20:16] <Lurks> CapFan67 i see
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#1487 [20:18] <Xan> My minecraft keeps saying "Unable to start java" "Requested operation requires elevation"
#1488 [20:18] <Nickname> Why does my 360 still get updates for minecraft. I thought it stopped updating
#1489 [20:19] <CapFan67> Xan, close both the client and launcher. Navigate to c:\Program Files (x86)\ Look for Minecraft or Minecraft Launcher. Tell me when you're there.
#1490 [20:19] <CapFan67> Nickname, Likely Store updates. You can look at the wiki for update contents.
#1491 [20:19] <Xan> Im there
#1492 [20:20] <CapFan67> Xan, Go into whichever exists (the name changes, so you should have one or the other). You will see "Runtime" folder. Delete it.
#1493 [20:20] <Xan> CapFan67
#1494 [20:20] * Xan [webchat@c-24-5-248-62.hsd1.ca.comcast.net] has quit. (Client Quit)
#1495 [20:21] <Nickname> Also, why does it tell me when I have an update only when I sign into an xbox Live account
#1496 [20:21] <CapFan67> Nickname, I don't have a 360, so I don't know. We support Java Edition here, so our console knowledge is limited.
#1497 [20:21] <Nickname> ok. thx for the help anyway!
#1498 [20:22] <CapFan67> Xan left early. Lurks if they return, after deleting "runtime", run the launcher again. It should re-download the runtime and not require elevation.
#1499 [20:22] <CapFan67> *off to check the ribs*
#1500 [20:22] <Prism> TO give the link do i just paste it here or where do i do it?
#1501 [20:22] <Lurks> CapFan67 okay dokey
#1502 [20:23] <Lurks> Prism you can do it here or PM
#1503 [20:23] <Prism> https://paste.ubuntu.com/p/Zc38w8SVgz/
#1504 [20:24] <CapFan67> Prism, You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1505 [20:24] <CapFan67> ??> Prism av/adwcleaner
#1506 [20:24] <Absol> Prism: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1507 [20:24] <Absol> Prism: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1510 [20:27] <Josh6> I need help with a problem im having. Whenever i load into minecraft it loads fine but whenever i load into a world it crashes, any ideas?
#1511 [20:27] <CapFan67> Josh6, Could be incompatible software, or could be your hardware/drivers. Let's start with the latter:
#1512 [20:27] <CapFan67> ??> Josh6 win/dxdiag
#1513 [20:27] <Absol> Josh6: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1516 [20:28] <Xan> Sorry the chat lost connection for me. The error I was getting was "Unable to start java"
#1517 [20:28] <CapFan67> Xan, did you delete the runtime folder?
#1518 [20:28] <Xan> No, ill do that right now
#1519 [20:28] <CapFan67> Xan, After deleting that folder, run your client. it should re-download the runtime and not require elevation.
#1520 [20:29] <Nickname> Sometimes when I load a world after creating it (custom seed) it doesn't load in the villages. Every website I found says to try to redo the world if the villages don't load in. I have tried this multiple times, but the villages don't load in.
#1521 [20:29] <Xan> "Unable to locate java runtime"
#1522 [20:30] <Xan> Do I press "reset java path"?
#1523 [20:30] <Xan> Nothing happens when I do that
#1524 [20:31] <CapFan67> Xan, Close, then re-run the launcher again.
#1525 [20:31] <CapFan67> Xan, As a launch task, it verifies the runtime folder. If it doesn't exist, it creates it.
#1526 [20:32] <Xan> Alright
#1527 [20:32] <CapFan67> Xan, To verify, you could navigate back to the folder and view that it's there, and that it contains ..\runtime\jre-x64\bin\javaw.exe
#1528 [20:33] * Josh5 [webchat@mobile-107-77-233-101.mobile.att.net] has joined #minecrafthelp
#1529 [20:33] <CapFan67> Xan, It may also be worth looking at your profile to make sure it uses the default java path, and doesn't have a different path than you find in the folder.
#1530 [20:33] <Josh5> https://paste.ubuntu.com/p/QPy23DSnJT/
#1531 [20:33] <Josh5> I need help with a problem im having. Whenever i load into minecraft it loads fine but whenever i load into a world it crashes, any ideas?
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#1534 [20:34] <Xan> Alright im back(The chat keeps disconnecting for me)
#1535 [20:34] <CapFan67> Josh5, Drivers look up to date. That moves us to incompatible software
#1536 [20:34] <CapFan67> ??> Josh5 tools/hjt
#1537 [20:34] <Xan> So the runtime folder is there
#1538 [20:34] <Absol> Josh5: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1539 [20:35] <Absol> Josh5: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1540 [20:35] <CapFan67> Josh5, That tool will create a report we can use to scan for incompatible software known to cause crashes.
#1541 [20:35] <CapFan67> Xan, It should contain: ..\runtime\jre-x64\bin\javaw.exe
#1542 [20:36] <CapFan67> Xan, Look at your profile and see if the "java executable" is enabled and has a path. if so, does the path match?
#1543 [20:36] <Xan> Yeah
#1544 [20:36] <Xan> Everything is where it should be, im trying to launch minecraft but im getting the same error
#1545 [20:37] <Xan> Theres an admin symbol near the javaw.exe
#1546 [20:37] <Xan> And nowhere else
#1547 [20:37] <CapFan67> Xan, That's not normal. Look at the properties.
#1548 [20:38] <CapFan67> Xan, Are any boxes checked on the Compatibility tab?
#1549 [20:38] <Xan> Should it be on read only?
#1550 [20:38] <Xan> There are is no compatibility tab
#1551 [20:38] <CapFan67> Xan, the properties should look like this: https://i.imgur.com/hZuhg8b.png
#1552 [20:39] <Xan> Theres General, Sharing, Security, Previous Versions, and Customize
#1553 [20:39] <Xan> Thats it
#1554 [20:39] <CapFan67> Xan, "Sharing" - Running Windows 7?
#1555 [20:39] <Xan> No windows 10
#1556 [20:39] <Xan> nvm I got that tab open
#1557 [20:39] <Xan> I didn't select it when I right clicked it
#1558 [20:40] <Xan> The only thing thats checked is "run this program as administrator"
#1559 [20:40] <CapFan67> Xan, All good. That's not supposed to be checked. Uncheck that and click Ok.
#1560 [20:40] <CapFan67> Xan, Good eye on the Admin symbol, btw.
#1561 [20:40] <Xan> Oh dang it worked
#1562 [20:41] <CapFan67> Xan, Outstanding!
#1563 [20:41] <Xan> Thanks for the help dude
#1564 [20:41] <CapFan67> Xan, Glad its working. Enjoy!
#1565 [20:41] <Lurks> odd how that plays a mess
#1566 [20:41] <Xan> Why was the admin permissions restricting it from launching? just curious
#1567 [20:42] <CapFan67> Xan, Your launcher doesn't have permission to launch an elevated application.
#1568 [20:42] <Xan> Ah, alright
#1569 [20:42] <Xan> Thanks for all your help. Take care
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#1571 [20:42] <Bob> hey
#1572 [20:42] <Lurks> hey Bob
#1573 [20:43] <Bob> My Minecraft 1.14 is launching but it keeps gnot responding
#1574 [20:43] <Bob> not*
#1575 [20:43] * Prism [webchat@cpe-74-138-177-126.kya.res.rr.com] has joined #minecrafthelp
#1576 [20:44] <Prism> I have restarted my PC as directed
#1577 [20:44] <Lurks> Bob cause by incompatible programs or overlay, lets have a look, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1578 [20:44] <Lurks> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and give us the link. If you prefer, you can give us the link in a DM.
#1579 [20:45] <Lurks> Prism try to run minecraft and see how it goes
#1580 [20:45] <Prism> okay
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#1582 [20:47] <CapFan67> Off to eat ribs. I'll be back in 20ish.
#1583 [20:48] <CapFan67> Josh5, If you get that report run, hold tight. I'll look at it as soon as I get back.
#1584 [20:48] <Lurks> CapFan67 wow u eat so fast
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#1587 [20:51] <Prism> Thank you so much i t woorked!!!
#1588 [20:51] <Prism> Sorry for my bad grammar
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#1592 [21:08] <CapFan67> Looks like it all wrapped up.
#1593 [21:15] <Lurks> seems like it for now
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#1605 [22:21] <foreversleeping> I have an issue, so my Minecraft is fine except for when I full screen it, it goes to the other monitor and I can only control it from the main monitor even though I can't see what I'm doing besides looking at the secondary monitor..
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#1620 [23:11] <yas> hey
#1621 [23:11] <CapFan67> Hi
#1622 [23:11] <yas> I can't log into my account on my new laptop
#1623 [23:11] <yas> my old one crashed
#1624 [23:11] <CapFan67> yas, What happens when you try?
#1625 [23:12] <yas> it says invalid and it is wrong
#1626 [23:12] <yas> I tried resetting the password twice but nothing is working
#1627 [23:13] <CapFan67> yas, Entering an invalid password throttles your IP for 1 hour. Have you tried logging into Mojang.com from another device not connected to your IP (such as a mobile with wifi disabled using cellular data) to see if you can login?
#1628 [23:13] <yas> good idea I will try now
#1629 [23:15] <yas> it still said invalid email address or password
#1630 [23:16] <CapFan67> yas, ..and when you tried to reset, you were able to successfully reset it, or did you not get the response email?
#1631 [23:16] <yas> I did get the successful reset email
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#1633 [23:16] <murilo> hello
#1634 [23:16] <yas> it gave me the option to reset and I did
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#1636 [23:18] <CapFan67> yas, I'm not sure what to suggest if you reset, but can't connect from multiple locations. Usually it's one or the other, leaving a path forward.
#1637 [23:19] <yas> what should I do from here?
#1638 [23:20] <CapFan67> yas, I'd open a support ticket with Mojang to get things rolling. It's a long delays, so might as well get started now. Meanwhile, I'd try from a few locations to make sure your Internet/location isn't somehow the cause. It may also be worth seeing what happens after a short time has passed, in case it's the auth servers in your region.
#1639 [23:21] <yas> what's a support ticket?
#1640 [23:21] <CapFan67> yas, Absol will give you the link:
#1641 [23:21] <CapFan67> ??> yas account/send-email
#1642 [23:21] <Absol> yas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1643 [23:21] <Absol> yas: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1644 [23:21] <yas> i dont have the transaction ID as it was over a year ago
#1645 [23:22] <CapFan67> yas, I have mine from 2011. Time isn't really the issue. =) Nonetheless, I'll give you a link to try to recover your Transaction ID:
#1646 [23:22] <CapFan67> ??> yas account/trans-id
#1647 [23:22] <Absol> yas: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1648 [23:23] <yas> ok thank you for your help
#1649 [23:23] <CapFan67> yas, If you really can't recover it, just let Mojang know. Instead, they'll ask original purchase questions.
#1650 [23:23] <yas> sounds good
#1651 [23:23] <yas> would that be in the response email
#1652 [23:23] <CapFan67> yas, Yup
#1653 [23:24] <yas> awrsome thankyou
#1654 [23:24] <yas> awrsome thankyou
#1655 [23:24] * yas [webchat@118.208.183.15] has left #minecrafthelp
#1656 [23:24] <CapFan67> yas, Watch that second link in the first block. It tells you how far along they are.
#1657 [23:46] * spartakats [webchat@dynamic-acs-24-144-178-147.zoominternet.net] has joined #minecrafthelp
#1658 [23:46] <spartakats> I want a refund on my Java Edition MineCraft. I bought it about 10 minutes ago and I am not enjoying it at all.
#1659 [23:48] * spartakats [webchat@dynamic-acs-24-144-178-147.zoominternet.net] has quit. (Client Quit)
#1660 [23:51] * SportyPompano68 [webchat@131-150-220-097.dhcp.chtrptr.net] has joined #minecrafthelp
#1661 [23:51] <SportyPompano68> I need help
#1662 [23:51] <CapFan67> SportyPompano68, What do you need help with?
#1663 [23:51] <SportyPompano68> ok first i was excited when i saw your name i thought you were cubfan for a secondc
#1664 [23:52] <SportyPompano68> then i was like oh
#1665 [23:52] <CapFan67> SportyPompano68, Sorry for the let down.
#1666 [23:53] <SportyPompano68> ok so i was loging into minecraft ready to join my redstone testing world to make another video for my youtube channel and everything was gone were do i go
#1667 [23:54] <CapFan67> SportyPompano68, So, to summarize, you loaded a world and some of it's contents are gone?
#1668 [23:55] * Gold_Digger__ [webchat@ip68-111-141-11.sd.sd.cox.net] has joined #minecrafthelp
#1669 [23:55] <Gold_Digger__> Hello?
#1670 [23:55] <CapFan67> Hi
#1671 [23:56] <Gold_Digger__> My mc wont launch and idk why
#1672 [23:56] <CapFan67> Gold_Digger__, What happens when you try?
#1673 [23:56] <Gold_Digger__> it gives me an eroor message but i cant copy and paste it
#1674 [23:56] <Gold_Digger__> Do you have a discord i can send you the error message CapFan67?
#1675 [23:57] <CapFan67> Gold_Digger__, Do you mean to send a picture?
#1676 [23:57] <Gold_Digger__> No it wont let me copy and paste the error msg.
#1677 [23:58] <Gold_Digger__> Says Failed to download file libarlylwglopenal-20100824.jar
#1678 [23:58] <CapFan67> Gold_Digger__, Ah, ok, so a download error.
#1679 [23:58] <CapFan67> ??> Gold_Digger__ error/download
#1680 [23:58] <Absol> Gold_Digger__: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1681 [23:58] <Gold_Digger__> CapFan67 ok how will i be able to fix it?
#1682 [23:59] <CapFan67> Gold_Digger__, Absol provided you with a link to a list of incompatible software. A number of them block downloads.