#1 [00:02] <Gold_Digger__> Ok ty i will try that
#2 [00:02] <Gold_Digger__> Which one do you suggest i use? Absol CapFan67
#3 [00:02] <CapFan67> Gold_Digger__, It's a list of software that can cause it. If you have any on the list, look to the right for suggestions.
#4 [00:05] <Gold_Digger__> Ok ty I guess D=
#5 [00:06] <Gold_Digger__> CapFan67 if i type the further info contained in the msg can u point me more plz.
#6 [00:07] <CapFan67> Gold_Digger__, Which software in particular are you asking about?
#7 [00:07] <Gold_Digger__> Its the Minecraft download for windows (not from the windows store but from minecraft.net)
#8 [00:07] <Gold_Digger__> It will be on all versions of mc.
#9 [00:08] <CapFan67> Gold_Digger__, I think we're talking about two different things. What do you want to know about the Minecraft Installer?
#10 [00:08] <Gold_Digger__> Why it wont exactly launch the minecraft i wont try to open
#11 [00:08] <Gold_Digger__> so when i press the play button to login it gives me the error msg.
#12 [00:09] <Gold_Digger__> name: librarylwjglopenal-20100824.jar
#13 [00:09] <CapFan67> Gold_Digger__, According to what you told me earlier, you get an error downloading files. That's usually caused by other software you have loaded on your system blocking the downloads.
#14 [00:10] <Gold_Digger__> URL: https;//libraries.minecraft.net/com/paulscode/librarylwjglopenal/20100824/librarylwglopenal-20100824.jar
#15 [00:10] <Gold_Digger__> CapFan67 the only thing i have on is webroot.
#16 [00:10] * Jon [webchat@cpe-172-116-87-95.socal.res.rr.com] has joined #minecrafthelp
#17 [00:11] <Jon> hello?
#18 [00:11] <Gold_Digger__> If it helps the request eroor is -101
#19 [00:11] <Gold_Digger__> Hello Jon!
#20 [00:11] <Jon> hi
#21 [00:11] <CapFan67> Gold_Digger__, Ok.. follow the instructions Absol is about to give you. You will produce a report of running programs that I can look at:
#22 [00:11] <CapFan67> ??> Gold_Digger__ tools/hjt
#23 [00:11] <Absol> Gold_Digger__: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#24 [00:11] <Absol> Gold_Digger__: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#25 [00:11] <CapFan67> Jon, Hi.
#26 [00:11] <Jon> hi
#27 [00:12] * Jon [webchat@cpe-172-116-87-95.socal.res.rr.com] has quit. (Client Quit)
#28 [00:13] * Ray [webchat@cpe-172-116-87-95.socal.res.rr.com] has joined #minecrafthelp
#29 [00:13] <Ray> hello?
#30 [00:13] <CapFan67> Hi
#31 [00:13] <Ray> hi\
#32 [00:14] <Gold_Digger__> https://paste.ubuntu.com/p/qKGVzkbFhS/
#33 [00:14] <Gold_Digger__> Absol
#34 [00:14] <Ray> whats that
#35 [00:14] <Gold_Digger__> Something that absol is trying to help me with.
#36 [00:15] <CapFan67> Gold_Digger__, Hmm.. Nothing on the list stands out. Let's take a closer look at the error. Do you know how to navigate to your .minecraft folder?
#37 [00:15] <Gold_Digger__> https://paste.gg/p/anonymous/b6f79ec2c32b4486bc5767779fd60961
#38 [00:15] <Andrio> Gold_Digger__, try disabling Webroot, also
#39 [00:16] <Gold_Digger__> Take a look at the paste.gg plz
#40 [00:17] <CapFan67> Gold_Digger__, If you click on this link, does a download begin or do you get an error: https://libraries.minecraft.net/com/paulscode/librarylwjglopenal/20100824/librarylwjglopenal-20100824.jar
#41 [00:17] <Gold_Digger__> Disabled webroot still the same msg.
#42 [00:17] <Gold_Digger__> CapFan67 says secure connection failed.
#43 [00:18] <CapFan67> Gold_Digger__, The problem is, you're unable to download that file in your region. As a note, if I click that link the file downloads just fine.
#44 [00:18] <CapFan67> Gold_Digger__, I might recommend resetting your router to be sure you don't have a connection issue, but it's more likely the download in your region has an issue. It'll likely sort itself out.
#45 [00:19] <Ray> can i get sum help?
#46 [00:19] <CapFan67> Ray, just ask your question or describe your issue.
#47 [00:20] <Gold_Digger__> CapFan67 this is a new laptop my old one downloaded it just fine 3 days ago.
#48 [00:20] <CapFan67> Gold_Digger__, It's also possible, though less likely, you have a firewall issue.
#49 [00:20] <Gold_Digger__> CapFan67 I will try a network reset to see if that will work.
#50 [00:20] <Ray> ok so i just make an account to play minecraft but when ever i put my stuff in and click the big green "LOG IN" button it does nothing or says "loggin failure" or somethin
#51 [00:21] <CapFan67> Ray, What's the exact error when you try to login?
#52 [00:21] <Ray> lemme try to get it again one sec
#53 [00:21] <Gold_Digger__> Incorrect login?
#54 [00:22] <Ray> yea
#55 [00:22] <Ray> "Login failed. Invalid username or password"
#56 [00:22] <Ray> but i know i put it in right
#57 [00:22] <Gold_Digger__> Ok please makesure your using the correct login!
#58 [00:22] <Ray> i also know this because it would say it everytime i put it in but most of the times the button does nothing
#59 [00:22] <Gold_Digger__> Please also try reseting your password or login to minecraft.net that may help too.
#60 [00:23] <CapFan67> Ray, If you enter a bad password/email a few times in a row, Mojang will throttle your IP. To test, disconnect your phone from Wifi (use cellular data) and try logging into Mojang.com
#61 [00:23] <Ray> but i just made the account and saved the password so it automaticly put it in
#62 [00:23] <Gold_Digger__> CapFan67 I dont belive thats the issue here.
#63 [00:24] <Gold_Digger__> Ray the account is a full payed for account and not a 3rd party system brought account correct?
#64 [00:24] <Gold_Digger__> BRB time to see if my issue is solved.
#65 [00:24] * Gold_Digger__ [webchat@ip68-111-141-11.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#66 [00:24] <Ray> well i didnt even get to the part were i get to pay for it yet, im still trying to log in on the website so i can buy the game
#67 [00:25] <CapFan67> Ray, If you're certain you didn't enter invalid passwords, then you may have software blocking your logins. Let's take a look:
#68 [00:26] <CapFan67> ??> Ray tools/hjt
#69 [00:26] <Absol> Ray: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#70 [00:26] <Absol> Ray: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#71 [00:26] <Ray> ok one sec
#72 [00:28] <Ray> https://paste.ubuntu.com/p/2s7rYbstcM/
#73 [00:29] <CapFan67> ??> ray info/mcleaks
#74 [00:29] <Absol> Ray: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#75 [00:29] <Absol> Ray: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#76 [00:29] <CapFan67> ??> Ray win/hosts/edit
#77 [00:29] <Absol> Ray: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#78 [00:29] <Absol> Ray: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#79 [00:29] <CapFan67> Ray,
#80 [00:29] <CapFan67> Ray, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. By running MCLeaks, You gave thieves your password.
#81 [00:30] <Ray> oh yea sorry i knew it was prob that
#82 [00:30] <Ray> well atleast i came back to acually buy it lol
#83 [00:30] <Ray> ok lemme do that rn
#84 [00:30] <Ray> wait how i clean up my host files?
#85 [00:30] <CapFan67> Ray, Follow Absol's instructions for editing your hosts file. Need them again?
#86 [00:31] <Ray> yeah
#87 [00:31] <CapFan67> ??> Ray win/hosts/edit
#88 [00:31] <Absol> Ray: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#89 [00:31] <Absol> Ray: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#90 [00:31] <CapFan67> Ray, Be sure to run Notepad as Administrator, or you won't be able to save your changes.
#91 [00:32] <Ray> ok
#92 [00:33] * Philazkill [webchat@137.59.252.224] has joined #minecrafthelp
#93 [00:35] <Ray> says "path does not exist"
#94 [00:35] <Ray> i entered %SystemRoot%\System32\drivers\ect\hosts
#95 [00:35] <Ray> oh
#96 [00:35] <Ray> wait
#97 [00:35] <CapFan67> Ray, from inside Notepad, you use File > Open and *then* put that in?
#98 [00:36] <Ray> nvm i got it i put ect not etc
#99 [00:36] <Ray> ok so i did that now what?
#100 [00:36] <CapFan67> Ray, Remove all lines with Mojang.com
#101 [00:36] <CapFan67> Ray, Then save.
#102 [00:37] <Ray> wait so it says sessionserver.mojang.com so i just make it sessionserver ?
#103 [00:37] <Ray> or remove the whole line
#104 [00:37] <CapFan67> Ray, REmove the entire line.
#105 [00:37] <CapFan67> Ray, They don't belong there.
#106 [00:37] <Ray> k got it
#107 [00:38] <Ray> yes ok thank you it works now, sorry about torrenting the game before
#108 [00:38] <CapFan67> Ray, One last thing...
#109 [00:39] <Ray> yes?
#110 [00:39] <CapFan67> Ray, You've given your credentials to account thieves. Make sure you change your password.
#111 [00:39] <Ray> ok thank you
#112 [00:39] <Ray> bye
#113 [00:39] * Ray [webchat@cpe-172-116-87-95.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#114 [00:39] * Gold_Digger__ [webchat@ip68-111-141-11.sd.sd.cox.net] has joined #minecrafthelp
#115 [00:39] <Gold_Digger__> Hi!
#116 [00:39] <CapFan67> Gold_Digger__, Welcome back.
#117 [00:40] <Gold_Digger__> Ty so i got good news and bad news
#118 [00:40] <Gold_Digger__> It will open the download but then wont do anything more?
#119 [00:40] <CapFan67> Gold_Digger__, So, after resetting your router you can now download the file with your browser?
#120 [00:41] <Gold_Digger__> Yes correct but then its just appears on my desktop i cant open it or anything
#121 [00:41] <CapFan67> Gold_Digger__, Have you tried launching the game again?
#122 [00:41] <Gold_Digger__> not yet
#123 [00:42] <Gold_Digger__> Aye looks like its going to work!
#124 [00:42] <Gold_Digger__> IT WORKS!!!!!!!!!!!!!!!!! THANKS SO MUCH!
#125 [00:42] <CapFan67> Gold_Digger__, You're most welcome. Enjoy.
#126 [00:43] <Gold_Digger__> Thanks so much! Did the other guy get his issue solved i hope?
#127 [00:43] <CapFan67> Gold_Digger__, Yup. After you stopped derailing the progress, we got him sorted in a couple of minutes. =)
#128 [00:45] <Gold_Digger__> Lol sorry.
#129 [00:45] <CapFan67> Gold_Digger__, Just ribbing you. But everything worked out. They ran MCLeaks and screwed up their hosts file.
#130 [00:47] <Gold_Digger__> Oof rip xd
#131 [00:51] <Philazkill> Has anyone noticed the ender dragon sometimes ignores the player to fight the endermen? O.o
#132 [00:51] <Andrio> Endermen get angry at the dragon quite often.
#133 [00:51] <CapFan67> Philazkill, haha. I hadn't tried that. Sounds like a new strategy. =)
#134 [00:51] <Andrio> ^^
#135 [00:59] * Philazkill [webchat@137.59.252.224] has quit. (Quit: webchat.esper.net)
#136 [01:00] * BL1Tz [webchat@58.163.159.103] has joined #minecrafthelp
#137 [01:01] <BL1Tz> hi, I am having trouble downloading Minecraft when it gets to a certain point in the download, it says download failed
#138 [01:02] <BL1Tz> it says: Error details: UNKNOWN/-21 Exists: false
#139 [01:19] * Oskar [webchat@118-92-33-21.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#140 [01:19] <Oskar> Hiya, I have an old email account from 2011 registered to my fathers' email, at some point i migrated it to a current mojang account however can no longer access my account
#141 [01:30] * Gold_Digger__ [webchat@ip68-111-141-11.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#142 [01:36] * Ray [webchat@c-73-202-122-129.hsd1.ca.comcast.net] has joined #minecrafthelp
#143 [01:37] <Ray> minecraft keeps crashing
#144 [01:38] * Ray [webchat@c-73-202-122-129.hsd1.ca.comcast.net] has quit. (Client Quit)
#145 [01:50] * Octo [webchat@c-73-225-140-45.hsd1.wa.comcast.net] has joined #minecrafthelp
#146 [01:50] <Octo> hello
#147 [02:07] * GimmeYourWife [webchat@host-174-45-225-148.bln-mt.client.bresnan.net] has joined #minecrafthelp
#148 [02:08] <GimmeYourWife> Well im trying to play pixlemon and when i open it in 1.12.2 witch is correct. it just comes up with a error
#149 [02:09] <GimmeYourWife> and it woulnt let me sqitch it to my harddrive
#150 [02:10] * waka [webchat@58x80x38x69.ap58.ftth.ucom.ne.jp] has joined #minecrafthelp
#151 [02:10] <waka> hello
#152 [02:10] <GimmeYourWife> Hello
#153 [02:11] <GimmeYourWife> Well im trying to play pixlemon and when i open it in 1.12.2 witch is correct. it just comes up with a error and it woulnt let me sqitch it to my harddrive
#154 [02:11] <GimmeYourWife> sqitch
#155 [02:11] <GimmeYourWife> switch
#156 [02:11] <GimmeYourWife> lol
#157 [02:11] <waka> im not helper sorry
#158 [02:12] <GimmeYourWife> Well then
#159 [02:13] * gamer [webchat@185.213.155.162] has joined #minecrafthelp
#160 [02:13] <gamer> hello
#161 [02:13] <GimmeYourWife> hello
#162 [02:13] <waka> hello
#163 [02:13] * waka [webchat@58x80x38x69.ap58.ftth.ucom.ne.jp] has quit. (Client Quit)
#164 [02:13] <gamer> GimmeYourWife
#165 [02:13] <GimmeYourWife> ya
#166 [02:14] * Samurai_Lettuce [webchat@176.88.77.105] has joined #minecrafthelp
#167 [02:14] <gamer> can I have your wife?
#168 [02:14] <Samurai_Lettuce> no
#169 [02:14] <GimmeYourWife> LOL
#170 [02:14] <gamer> no homo tho
#171 [02:14] <Samurai_Lettuce> I'm getting can't connect to server please help
#172 [02:15] <Samurai_Lettuce> Could not connect to server.
#173 [02:15] <gamer> where u connecting?
#174 [02:15] <Samurai_Lettuce> turkey
#175 [02:16] <gamer> whats ip and version?
#176 [02:16] <Samurai_Lettuce> where can i see them
#177 [02:16] <gamer> ur mom
#178 [02:16] <GimmeYourWife> hi
#179 [02:16] <Samurai_Lettuce> hi
#180 [02:17] * wk [webchat@58x80x38x69.ap58.ftth.ucom.ne.jp] has joined #minecrafthelp
#181 [02:18] * wk [webchat@58x80x38x69.ap58.ftth.ucom.ne.jp] has quit. (Client Quit)
#182 [02:18] <gamer> turks are retarded
#183 [02:18] <Samurai_Lettuce> why
#184 [02:18] <Samurai_Lettuce> why are you thinking like that
#185 [02:18] <gamer> because you don't know how computers work
#186 [02:20] <gamer> god, I hate minorities
#187 [02:20] <Samurai_Lettuce> at least I know English
#188 [02:21] <Samurai_Lettuce> 2.1.3674 is my version
#189 [02:21] <gamer> lol
#190 [02:24] * Samurai_Lettuce [webchat@176.88.77.105] has joined #minecrafthelp
#191 [02:25] <Samurai_Lettuce> 192.168.1.25 is my ip
#192 [02:26] <Samurai_Lettuce> hey i found it
#193 [02:28] <Samurai_Lettuce> gamer
#194 [02:28] * Lord_of_Life [~Lord@77.28.175.220] has quit. (Ping timeout: 180 seconds)
#195 [02:28] <gamer> you're so retarded
#196 [02:28] <gamer> that's local
#197 [02:29] <Samurai_Lettuce> which one's the global then
#198 [02:30] <Samurai_Lettuce> or public
#199 [02:30] <gamer> what are you trying to do?
#200 [02:31] * Lord_of_Life [~Lord@77.28.172.216] has joined #minecrafthelp
#201 [02:31] <Samurai_Lettuce> 176.88.77.105
#202 [02:31] <Samurai_Lettuce> didn't you want id and version
#203 [02:32] * Tubedis [webchat@88.241.77.236.dynamic.ttnet.com.tr] has joined #minecrafthelp
#204 [02:32] <gamer> what are you trying to do?
#205 [02:32] <Samurai_Lettuce> trying to solve my problem
#206 [02:33] <gamer> again, what are you trying to do?
#207 [02:34] <Tubedis> He is trying to do whatever you say
#208 [02:34] <gamer> fuck his own mum?
#209 [02:34] <Absol> gamer: Please keep it civil
#210 [02:34] <Samurai_Lettuce> "Could not connect to server." I'm trying to solve this and as Tubedis said I'm trying to do whatever you say
#211 [02:35] <gamer> so are you trying to make a server?
#212 [02:35] <Samurai_Lettuce> no
#213 [02:35] <gamer> what is it then?
#214 [02:35] <Tubedis> Let me make things more clear
#215 [02:35] <Tubedis> He cannot log in to minecraft.net Without VPN
#216 [02:35] <Tubedis> and he cannet play minecraft without VPN either
#217 [02:36] <gamer> ok...
#218 [02:36] <gamer> so...
#219 [02:36] <Tubedis> When he tries to log in to minecraft.net it says connection error
#220 [02:36] <gamer> login or open the website?
#221 [02:36] <Tubedis> Open
#222 [02:36] <Tubedis> Sorry log in
#223 [02:37] <gamer> well that means it's blocked on an isp level
#224 [02:37] <Tubedis> But we use same internet provied
#225 [02:37] <Tubedis> provider*
#226 [02:37] <Tubedis> And ı can log in
#227 [02:38] <gamer> minecraft is banned in turkey
#228 [02:38] <gamer> so like
#229 [02:38] <Tubedis> No
#230 [02:38] <Tubedis> I'm in turkey too
#231 [02:38] <Tubedis> I can play
#232 [02:38] <Tubedis> My firends can play
#233 [02:38] <gamer> illegaly
#234 [02:38] <gamer> minecraft is banned, so don't go doing illegal stuff...
#235 [02:38] <Tubedis> How can I play something illegaly with using Goverment's internet provider
#236 [02:39] <gamer> dickhead
#237 [02:39] * Absol kicked gamer from #minecrafthelp (Reason: amer :Keep it civilized, you are just a human being)
#238 [02:39] <Tubedis> Well thanks moderator
#239 [02:39] <Greymagic27> Tubedis, Hey.
#240 [02:39] <Greymagic27> What's the issue?
#241 [02:39] <Tubedis> Hello
#242 [02:40] <Greymagic27> ??> Samurai_Lettuce tools/hjt
#243 [02:40] * gamer [webchat@185.213.155.162] has joined #minecrafthelp
#244 [02:40] <Absol> Samurai_Lettuce: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#245 [02:40] <Absol> Samurai_Lettuce: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#246 [02:40] <gamer> Absol that's illegal
#247 [02:40] <Greymagic27> gamer, Pardon?
#248 [02:41] <gamer> playing mc in turkey
#249 [02:41] <Tubedis> He says İts illegal to play minecraft in turkey
#250 [02:41] <Tubedis> But the problem is I'M using goverment's internet provider while palying it
#251 [02:41] <Greymagic27> gamer, I doubt it is. But that's not something I can confirm nor help with
#252 [02:41] <Tubedis> And Minecraft.net has turkish translation as well
#253 [02:42] <Tubedis> So how can It be illegal
#254 [02:42] <gamer> yeah but them being retarded doesn't make it less illegal...
#255 [02:42] <Tubedis> Yeah
#256 [02:42] <Tubedis> Being kicked doesn'T hel either huh ?
#257 [02:42] <Greymagic27> Tubedis, Reading above, you are getting a connection error?
#258 [02:42] <Tubedis> Not me
#259 [02:42] <Tubedis> I came to help my friend
#260 [02:42] <Samurai_Lettuce> me getting error
#261 [02:42] <gamer> hey, nice English
#262 [02:42] <Greymagic27> Samurai_Lettuce, Look above for steps for 'hijackthis'. Follow the steps through
#263 [02:43] <Samurai_Lettuce> https://paste.ubuntu.com/p/nFJ9NxRCY3/
#264 [02:43] <Greymagic27> ??> Samurai_Lettuce info/mcleaks
#265 [02:43] <Absol> Samurai_Lettuce: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#266 [02:43] <Absol> Samurai_Lettuce: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#267 [02:43] <Greymagic27> ??> Samurai_Lettuce win/hosts/edit
#268 [02:43] <Absol> Samurai_Lettuce: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#269 [02:43] <Absol> Samurai_Lettuce: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#270 [02:43] <Greymagic27> Also remove windscribe as it can block the connection
#271 [02:44] <Samurai_Lettuce> thanks for help
#272 [02:44] <Greymagic27> Samurai_Lettuce, No problem :)
#273 [02:44] <Greymagic27> Samurai_Lettuce, When you complete those steps make sure to change your password
#274 [02:44] <Samurai_Lettuce> okay thanks
#275 [02:44] <gamer> and commit suicide
#276 [02:44] <Greymagic27> gamer, Enough of that please
#277 [02:44] <gamer> ok retard
#278 [02:44] <Greymagic27> Galaxy_2Alex,
#279 [02:45] <Tubedis> Can we make gamer banned ?
#280 [02:45] <Greymagic27> Tubedis, I've not got the power, however I have just tagged an operator who does
#281 [02:45] <Tubedis> Thanks
#282 [02:45] <Tubedis> <3
#283 [02:50] <Tubedis> He has to delete all lines including mojang right ?
#284 [02:52] * Samurai_Lettuce [webchat@176.88.77.105] has quit. (Quit: webchat.esper.net)
#285 [02:52] <gamer> just do everything
#286 [02:52] <Greymagic27> Tubedis, Yea. Just the lines containing mojang
#287 [02:52] <Tubedis> ok
#288 [02:52] <Tubedis> İt works
#289 [02:53] <Tubedis> Thanks Greymagic27
#290 [02:53] <Tubedis> <3
#291 [02:53] <Greymagic27> No problem! Make sure he changes his password
#292 [02:53] <Greymagic27> If you have anymore connection problems, uninstall windscribe
#293 [02:53] <Tubedis> Ok thanks
#294 [02:53] <Tubedis> İs there anything I can give you rating or anything like that ?
#295 [02:54] <Greymagic27> Tubedis, There isn't. But thanks!
#296 [02:54] <Tubedis> Ow
#297 [02:54] <Tubedis> Have a nice day
#298 [02:54] <Greymagic27> Tubedis, You as well!
#299 [02:55] <Tubedis> Thanks for helping again
#300 [02:55] <Tubedis> I'M out <3
#301 [02:55] <Tubedis> I'M out <3
#302 [02:55] * Tubedis [webchat@88.241.77.236.dynamic.ttnet.com.tr] has left #minecrafthelp
#303 [03:08] * j4 [webchat@80-167-201-37-cable.dk.customer.tdc.net] has joined #minecrafthelp
#304 [03:09] * j4 [webchat@80-167-201-37-cable.dk.customer.tdc.net] has quit. (Client Quit)
#305 [03:47] * Pridefkn1 [webchat@pool-71-178-29-54.washdc.fios.verizon.net] has joined #minecrafthelp
#306 [03:48] <Pridefkn1> helllo
#307 [03:48] <Pridefkn1> I have not gotten a email from Minecraft reset password
#308 [03:48] <Pridefkn1> and I have been trying for almost half a year
#309 [03:48] <Pridefkn1> could someone please help me
#310 [03:49] <Greymagic27> ??> Pridefkn1 account/missing-email
#311 [03:49] <Pridefkn1> what?
#312 [03:50] <Greymagic27> Hold up
#313 [03:50] <Pridefkn1> Okay
#314 [03:50] <Greymagic27> ??> Pridefkn1 account/email-missing
#315 [03:50] <Absol> Pridefkn1: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#316 [03:50] <Absol> Pridefkn1: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#317 [03:50] <Absol> Pridefkn1: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#318 [03:52] <Pridefkn1> I tried contacting Mojang
#319 [03:52] <Greymagic27> Pridefkn1, When did you send your email to them?
#320 [03:52] <Pridefkn1> Apr 26, 2019 04:21PM
#321 [03:52] <Pridefkn1> yesterday
#322 [03:53] <Pridefkn1> was the last time
#323 [03:53] <Greymagic27> Pridefkn1, You'll need to wait a little longer: Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#324 [03:55] <Pridefkn1> So I have to wait almost a month
#325 [03:58] * GodFlying [webchat@sr-25-233-141-118-on-nets.com] has joined #minecrafthelp
#326 [03:58] <GodFlying> I can't change my email
#327 [04:00] * Vannah [webchat@c-73-210-124-222.hsd1.il.comcast.net] has joined #minecrafthelp
#328 [04:00] <Greymagic27> GodFlying, Hey. What happens when you try?
#329 [04:01] <Vannah> What do I do if my game keeps crashing upon start? I hit launch, it goes to the Mojang loading screen, then crashes.
#330 [04:02] <Greymagic27> Vannah, Hey. Let's take a look at your crash report:
#331 [04:02] <Greymagic27> ??> Vannah launcher/log
#332 [04:02] <Absol> Vannah: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#333 [04:06] * gamer [webchat@185.213.155.162] has quit. (Quit: webchat.esper.net)
#334 [04:10] * HARDCOREHORST [webchat@90.151.93.200] has joined #minecrafthelp
#335 [04:10] <HARDCOREHORST> Hi
#336 [04:10] <Greymagic27> HARDCOREHORST, Hey. How can we help?
#337 [04:11] <Vannah> https://paste.ubuntu.com/p/gRbjrTvsp3/
#338 [04:11] <HARDCOREHORST> I get an error when I want to run an assembly that I downloaded from the Internet
#339 [04:11] <Vannah> I'm not sure if I did it right
#340 [04:12] <Greymagic27> HARDCOREHORST, What's the error message you get
#341 [04:12] <Greymagic27> Vannah, Are you using any sort of texture pack?
#342 [04:12] <Vannah> None
#343 [04:12] <HARDCOREHORST> No, I downloaded everything correctly
#344 [04:12] <Greymagic27> ??> Vannah win/reinst
#345 [04:12] <Absol> Vannah: You may need to reinstall the locally installed files that Minecraft puts into place.
#346 [04:12] <Absol> Vannah: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#347 [04:13] <Greymagic27> HARDCOREHORST, You said you get an error, I need to know what the error message it
#348 [04:13] <Greymagic27> is*
#349 [04:14] <HARDCOREHORST> Failed to download file. forge-1.11.2-13.20.1.2386.jar
#350 [04:14] <Vannah> trying that now
#351 [04:15] <Greymagic27> HARDCOREHORST, We don't support mods so I don't know the exact cause of your issue, but I can run through the known causes for the issue on vanilla minecraft. I'll need you to run the following tool"
#352 [04:15] <Greymagic27> ??> HARDCOREHORST tools/hjt
#353 [04:15] <Absol> HARDCOREHORST: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#354 [04:15] <Absol> HARDCOREHORST: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#355 [04:17] <HARDCOREHORST> Okay
#356 [04:18] <GodFlying> I can't change my email
#357 [04:19] <Vannah> Still crashing
#358 [04:19] <Greymagic27> GodFlying, Hey. What happens when you try?
#359 [04:19] <GodFlying> WAIT
#360 [04:19] <Greymagic27> Vannah, Let's take a look at your system specs:
#361 [04:19] <Greymagic27> ??> Vannah win/dxdiag
#362 [04:19] <Absol> Vannah: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#363 [04:19] * connor_ [webchat@5.147.125.91.dyn.plus.net] has joined #minecrafthelp
#364 [04:19] <HARDCOREHORST> https://paste.ubuntu.com/p/XJ5jf5d5J4/
#365 [04:19] <connor_> hello
#366 [04:19] <Greymagic27> ??> HARDCOREHORST av/eset
#367 [04:20] <Absol> HARDCOREHORST: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: https://support.eset.com/kb3190/
#368 [04:20] <Absol> HARDCOREHORST: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
#369 [04:20] <Greymagic27> ??> HARDCOREHORST av/mcafee/uninstall
#370 [04:20] <Absol> HARDCOREHORST: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#371 [04:20] <Greymagic27> Also remove windscribe
#372 [04:20] <GodFlying> Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#373 [04:21] <GodFlying> why
#374 [04:21] <connor_> i cant seem to open , reset or upload my realm i cant do anything to get back onto it
#375 [04:22] <Greymagic27> ??> GodFlying account/send-email
#376 [04:22] <Absol> GodFlying: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#377 [04:22] <Absol> GodFlying: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#378 [04:22] <Greymagic27> connor_, I've got several reports of realms not working, it may be down to there servers. Wait a while then try again
#379 [04:23] <Vannah> https://paste.ubuntu.com/p/k8dk9bZnKT/
#380 [04:24] <Vannah> I was able to play the latest snapshot last week
#381 [04:24] <GodFlying> what happen in March 21
#382 [04:25] <Greymagic27> GodFlying, They're currently replying to cases received on March 21.
#383 [04:25] <GodFlying> ok
#384 [04:27] <Greymagic27> Vannah, Download the latest windows 64 bit driver: https://www.amd.com/en/support/apu/amd-athlon/amd-athlon-quad-core-apu/athlon-5350-apu-radeon-r3-series
#385 [04:27] <Vannah> Alrighty, I'll try that
#386 [04:28] <GodFlying> cccxxaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaacawasdsaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
#387 [04:28] <Greymagic27> GodFlying, Please don't spam the channel. You'll need to contact mojang using the steps that Absol sent above
#388 [04:28] <GodFlying> sorry
#389 [04:32] * HARDCOREHORST [webchat@90.151.93.200] has quit. (Quit: webchat.esper.net)
#390 [04:32] * GodFlying [webchat@sr-25-233-141-118-on-nets.com] has quit. (Quit: webchat.esper.net)
#391 [04:36] * Vannah [webchat@c-73-210-124-222.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#392 [04:36] * Reatrea [webchat@97-82-194-181.dhcp.hckr.nc.charter.com] has joined #minecrafthelp
#393 [04:36] <Reatrea> Hello there!
#394 [04:37] <Reatrea> Im getting the directory issue and reinstalls get the same error!
#395 [04:38] * Reatrea [webchat@97-82-194-181.dhcp.hckr.nc.charter.com] has quit. (Client Quit)
#396 [04:38] * Vannah [webchat@c-73-210-124-222.hsd1.il.comcast.net] has joined #minecrafthelp
#397 [04:38] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#398 [04:43] <Vannah> Updating the drivers worked! Thank you very much!
#399 [04:43] <Greymagic27> Vannah, No problem! Enjoy playing :)
#400 [04:44] * Vannah [webchat@c-73-210-124-222.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#401 [04:53] * MrFlorentin [webchat@evc14-1-78-222-180-118.fbx.proxad.net] has joined #minecrafthelp
#402 [04:53] <MrFlorentin> Hi
#403 [04:53] <Greymagic27> MrFlorentin, Hey. How can we help?
#404 [04:53] <MrFlorentin> Yes...
#405 [04:54] <MrFlorentin> My Account was hacked and he has changed m'y nickname
#406 [04:54] <Greymagic27> MrFlorentin, Have you emailed mojang already?
#407 [04:54] <MrFlorentin> Yes
#408 [04:55] <Greymagic27> MrFlorentin, You'll need to wait for a reply: Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#409 [04:55] <MrFlorentin> Oh...
#410 [04:56] <MrFlorentin> Im owner of the premium server and il can't connect because m'y nicknâme is hackeur
#411 [04:57] <MrFlorentin> Hackeur
#412 [04:57] * MrFlorentin [webchat@evc14-1-78-222-180-118.fbx.proxad.net] has quit. (Client Quit)
#413 [05:01] * Nereus [webchat@c-73-27-112-93.hsd1.fl.comcast.net] has joined #minecrafthelp
#414 [05:02] <Nereus> Hello every since your 1.14 update came out I'm not able to log on to 1.8.8+. I've redownloaded minecraft and signed out of my account
#415 [05:02] <Nereus> ever*
#416 [05:07] * Marina [webchat@193.36.116.166] has joined #minecrafthelp
#417 [05:08] <Marina> Hi, Yesterday morning I bought the package "luksusliv" in Danish (Luxury Life) for my son on his iPad, but we cannot get it onto his iPad, we do not get any further than "Købet behandles ..." "Payment is being procedssed" is my best translation. I have updated the Minecraft app, the system, restarted the iPad and made sure the wifi is on - but noth
#418 [05:08] <Marina> ing hepls. I have received the invoice from Apple, but not the package. I am really hopeing for your help. He is heartbroken for saving up for this package, buying it but not getting it.
#419 [05:34] <Galaxy_2Alex> Marina, Please contact Apple Support.
#420 [05:34] <Galaxy_2Alex> ??> Nereus av/adwcleaner
#421 [05:34] <Absol> Nereus: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#422 [05:34] <Absol> Nereus: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#423 [05:34] * anniebellooo [webchat@host31-48-243-169.range31-48.btcentralplus.com] has joined #minecrafthelp
#424 [05:37] * Goemb [webchat@192-171.telgam.pl] has joined #minecrafthelp
#425 [05:40] * Goemb [webchat@192-171.telgam.pl] has quit. (Client Quit)
#426 [05:41] * kijuki98 [webchat@244.red-83-45-75.dynamicip.rima-tde.net] has joined #minecrafthelp
#427 [05:41] <kijuki98> hello
#428 [05:41] <anniebellooo> Java se binary is not responding, in the past I've had this problem but I managed to fix it but this was more than a year ago and I've now forgotten how to fix this. I've tried uninstalling java then reinstalling it and I've done the same with the Minecraft launcher but nothing has worked I all of the files has been deleted and downloaded again I'v
#429 [05:41] <anniebellooo> e even tried to change the java runtime parameters but still nothing has worked. I am looking for some guidance and advice please respond soon. annie
#430 [05:41] <Galaxy_2Alex> ??> anniebellooo av/adwcleaner
#431 [05:41] <Absol> anniebellooo: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#432 [05:41] <Absol> anniebellooo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#433 [05:41] <Galaxy_2Alex> kijuki98, Hello
#434 [05:41] <kijuki98> I have a problem with my email
#435 [05:41] <Galaxy_2Alex> kijuki98, What problem?
#436 [05:41] <kijuki98> My account is too old, and I can't remember which email I used to create my account
#437 [05:42] <Galaxy_2Alex> kijuki98, Have you already submitted an account support request to Mojang?
#438 [05:42] <kijuki98> Yes, im waitting for an answer
#439 [05:42] <Galaxy_2Alex> kijuki98, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#440 [05:45] <kijuki98> ok, thanks!
#441 [05:46] <kijuki98> i'll see what can I do
#442 [05:49] <Nereus> Hello ever since your 1.14 update came out I'm not able to log on to 1.8.8+. I've redownloaded minecraft and signed out of my account
#443 [05:49] <Galaxy_2Alex> ??> Nereus av/adwcleaner
#444 [05:49] <Absol> Nereus: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#445 [05:49] <Absol> Nereus: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#446 [05:50] <Nereus> No
#447 [05:50] <Nereus> Why is this dude spamming me with Malware
#448 [05:50] <Galaxy_2Alex> Nereus, Have you already done a scan?
#449 [05:50] <Nereus> Yes
#450 [05:50] <Galaxy_2Alex> Nereus, Because those are the instructions, please follow them.
#451 [05:50] <Galaxy_2Alex> Nereus, Have you done a scan with Adwcleaner?
#452 [05:51] <Nereus> I'm doing a scan with one I already have
#453 [05:51] <Galaxy_2Alex> Nereus, Does is crash on startup or when trying to open a world?
#454 [05:52] <Nereus> On startup
#455 [05:52] <Nereus> It doesn't even take me to the mojang screen
#456 [05:52] <Galaxy_2Alex> Nereus, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#457 [05:52] <Galaxy_2Alex> ??> Nereus tools/hjt
#458 [05:52] <Absol> Nereus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#459 [05:52] <Absol> Nereus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#460 [05:53] * Nereus [webchat@c-73-27-112-93.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#461 [06:31] * bunny58652 [webchat@cpe-1-158-96-143.nb14.nsw.asp.telstra.net] has joined #minecrafthelp
#462 [06:31] <bunny58652> i need some minecraft help
#463 [06:31] <bunny58652> can someone help?
#464 [06:31] <Galaxy_2Alex> bunny58652, How can we help?
#465 [06:31] <bunny58652> I have a problem Migrating my java account to a modern mojang account
#466 [06:32] <Galaxy_2Alex> bunny58652, What problem?
#467 [06:33] <bunny58652> So I can login and play the game because I know my username and password. But to play minecraft realms I must have a Mojang account. To Migrate my account it tells me to enter in the email I signed up with, the problem is I have forgotten it. I have already went through all the solutions on the help section of minecraft.net but none seemed to work
#468 [06:33] <bunny58652> due to a lot of issues. Any help with that?
#469 [06:34] <Galaxy_2Alex> bunny58652, Have you already submitted an account support request to Mojang?
#470 [06:34] <bunny58652> Yes I emailed them.
#471 [06:34] <Galaxy_2Alex> bunny58652, Please wait for them to answer.
#472 [06:34] <bunny58652> They told me to come here.
#473 [06:34] <bunny58652> they said you can help
#474 [06:35] <Galaxy_2Alex> bunny58652, The email specifically says that this chatroom is only for technical support.
#475 [06:35] <Galaxy_2Alex> bunny58652, We cannot assist with any account-related issues.
#476 [06:35] <bunny58652> fuck u
#477 [06:35] <Absol> bunny58652: Please keep it civil
#478 [06:36] <bunny58652> frick you man
#479 [06:36] * Galaxy_2Alex kicked bunny58652 from #minecrafthelp (Reason: unny58652 :bunny58652)
#480 [06:45] * RedHunter222 [webchat@p54B05530.dip0.t-ipconnect.de] has joined #minecrafthelp
#481 [06:45] * Maximilian21 [webchat@79-113-10-105.rdsnet.ro] has joined #minecrafthelp
#482 [06:46] <Maximilian21> Hello
#483 [06:46] <RedHunter222> hello, I have a problem in the game I have only ever 1fps, no matter with what an internet (java version)
#484 [06:46] <Galaxy_2Alex> Maximilian21, Hello
#485 [06:46] <Maximilian21> Why my launcher with rift 1.13.2 is stuck at preparing??
#486 [06:46] <Maximilian21> I want to play my game xD
#487 [06:47] <Galaxy_2Alex> Maximilian21, Rift is a mod - it's not supported on 1.14 yet.
#488 [06:47] <Maximilian21> No, but I run it on 1.13.2
#489 [06:47] <Galaxy_2Alex> ??> Maximilian21 mods
#490 [06:47] <Absol> Maximilian21: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#491 [06:47] <Absol> Maximilian21: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#492 [06:47] <Galaxy_2Alex> RedHunter222, Lower your video settings.
#493 [06:48] <Maximilian21> I installed rift so I can install voxel map and more mods to play with.
#494 [06:48] <Galaxy_2Alex> Maximilian21, We do not help with mods here. Absol gave you other places.
#495 [06:48] <RedHunter222> I tried everything and nothing helps
#496 [06:49] <Galaxy_2Alex> ??> RedHunter222 win/dxdiag
#497 [06:49] <Absol> RedHunter222: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#498 [06:50] <Maximilian21> Help me atleast fix my launcher.
#499 [06:50] <Galaxy_2Alex> Maximilian21, Does this also happen if you just try to run 1.14 with no mods?
#500 [06:50] <Maximilian21> No
#501 [06:50] <RedHunter222> ok wait
#502 [06:51] * Islandboy100 [webchat@43-240-88-123.dsl.teleguam.net] has joined #minecrafthelp
#503 [06:51] <Galaxy_2Alex> Maximilian21, It's a problem with the mods. We cannot help with mods, As it is impossible for anybody to know every combination of mods out there - and we only provide help with the base game.
#504 [06:55] <Maximilian21> Then where I can talk with someone who knows how to deal with mods.
#505 [06:57] <Galaxy_2Alex> Maximilian21, Absol gave you links earlier.
#506 [06:57] <Galaxy_2Alex> Maximilian21, Do I need to link them again?
#507 [06:57] * Maximilian21 [webchat@79-113-10-105.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#508 [06:57] <Galaxy_2Alex> ...sounded a bit harsh, yah, I know
#509 [06:59] * dm [webchat@cpc77345-stav19-2-0-cust18.17-3.cable.virginm.net] has joined #minecrafthelp
#510 [06:59] <dm> hello I cant download 1.14
#511 [06:59] <dm> im not sure why
#512 [06:59] <Galaxy_2Alex> ??> Marina scold/dm
#513 [06:59] <Galaxy_2Alex> ??> Marina scold/pm
#514 [06:59] <Absol> Marina: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#515 [06:59] <Galaxy_2Alex> dm, What happens when you try?
#516 [07:00] <dm> it just says Unable to save download. fra_de.json
#517 [07:00] <Galaxy_2Alex> ??> dm error/download
#518 [07:00] <Absol> dm: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#519 [07:02] <RedHunter222> where is my url Galaxy_2Alex in this page
#520 [07:02] <Galaxy_2Alex> RedHunter222, After submitting the paste, it's at the top of your browser.
#521 [07:03] * Ash [webchat@1.129.108.24] has joined #minecrafthelp
#522 [07:03] <RedHunter222> lol agrees .. and what do I do with it now ?? do not get it right
#523 [07:03] <RedHunter222> Galaxy_2Alex
#524 [07:04] <Galaxy_2Alex> RedHunter222, You need to give us the link to the paste.
#525 [07:05] <RedHunter222> sorry i am german, i have to translate first ^^
#526 [07:05] <Ash> Can someone please help me? I’m using Minecraft on my iPad, I have all the updates including village and pillage, yet I cannot find foxes anywhere! I can’t find them in the inventory, can’t summon them, I can’t even find them using the experimental gameplay option. Please some help
#527 [07:05] <RedHunter222> Pm or here Galaxy_2Alex
#528 [07:05] <Galaxy_2Alex> RedHunter222, Here please.
#529 [07:05] <RedHunter222> okay
#530 [07:05] <Galaxy_2Alex> Ash, Foxes are not in the Pocket Edition yet.
#531 [07:05] <Ash> oh
#532 [07:06] <Ash> thankyou
#533 [07:06] <Ash> when will they come out do you know
#534 [07:06] <RedHunter222> This https://paste.ubuntu.com/p/Q7G8RN9PPR/ Galaxy_2Alex
#535 [07:06] <Galaxy_2Alex> Ash, Not before 1.13.
#536 [07:06] <Ash> So maybe in a couple of months?
#537 [07:06] <Galaxy_2Alex> Ash, Yeah, it will still be a while.
#538 [07:07] <Ash> Ohhhh okay
#539 [07:07] <RedHunter222> and what now? Galaxy_2Alex
#540 [07:07] <Galaxy_2Alex> RedHunter222, Download and Install this driver: https://www.nvidia.co.uk/Download/driverResults.aspx/145959/en-uk
#541 [07:07] * dm [webchat@cpc77345-stav19-2-0-cust18.17-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#542 [07:08] <Ash> but I think I remember the App Store description on Minecraft saying that village and pillage contained campfires berries and foxes?
#543 [07:08] <RedHunter222> Okay i do it Galaxy_2Alex
#544 [07:08] <Marina> I'm sorry, I'm new in this kind of chatroom. I didn't know PM'ed you
#545 [07:08] <Galaxy_2Alex> RedHunter222, Yes, download and Install this driver.
#546 [07:08] <Galaxy_2Alex> Ash, A mistake made by them unfortunately.
#547 [07:08] <Ash> ahhh okay. Thankyou so much for the help
#548 [07:09] <Ash> also, I sent an email to Mojave
#549 [07:09] <Ash> sorry
#550 [07:09] <Ash> i sent an email to mojang about this issue, is there anyway to revert this?
#551 [07:09] <Galaxy_2Alex> Ash, If Apple Support is useless, you'll have to wait for Mojang to answer, yes.
#552 [07:09] <Galaxy_2Alex> Ash, Oh sorry, got my cases mixed up
#553 [07:09] <Ash> Haha all g
#554 [07:10] <Galaxy_2Alex> Ash, It's fine, they will just say the same I just said whenever they answer.
#555 [07:10] <RedHunter222> Galaxy_2Alex that's my second graphics card .. I already tried to start them separately but it never worked
#556 [07:10] <Galaxy_2Alex> Marina, If Apple Support is being useless, you'll have to contact Mojang.
#557 [07:10] <Ash> Okay, thankyou. This was very helpful. Good job!
#558 [07:10] <Galaxy_2Alex> ??> Marina mojang/email
#559 [07:10] <Absol> Marina: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#560 [07:10] <Absol> Marina: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#561 [07:11] <RedHunter222> Galaxy_2Alex but I will now download the link you sent me first
#562 [07:11] <Galaxy_2Alex> RedHunter222, Yes please, your driver is heavily outdated.
#563 [07:12] <Marina> @Absol, thank you. I did that and the reply suggested I tried this forum too. I'll wait for their reply.
#564 [07:13] <RedHunter222> Galaxy_2Alex and with this link or what they have sent me it will work?
#565 [07:14] <Galaxy_2Alex> RedHunter222, It should, yes.
#566 [07:14] * Ash [webchat@1.129.108.24] has joined #minecrafthelp
#567 [07:15] <RedHunter222> Galaxy_2Alex what to do if it has downloaded
#568 [07:15] <Ash> Could you please tell me, what update is mcpe up to of current? I thought it was 1.14, but I think that might be incorrect
#569 [07:16] <Greymagic27> The latest minecraft bedrock version is 1.11.1
#570 [07:17] <Galaxy_2Alex> Ash, It is the same as Java 1.14, minus some features here and there.
#571 [07:17] <Galaxy_2Alex> RedHunter222, Install it.
#572 [07:17] <Galaxy_2Alex> RedHunter222, It's an executable file, run it.
#573 [07:17] <Ash> Is bedrock edition used on Minecraft for iPads, iPhones etc?
#574 [07:17] <Galaxy_2Alex> Ash, Yes. iOS, Android, Xbox One, Windows 10 and Nintendo Switch
#575 [07:17] * Marina [webchat@193.36.116.166] has quit. (Quit: webchat.esper.net)
#576 [07:18] <Ash> So what update for iOS will foxes be out do you think?
#577 [07:18] <RedHunter222> Galaxy_2Alex yes, I'm in the middle of it right now: system compatibility is being tested
#578 [07:19] <Galaxy_2Alex> Ash, 1.13 or later.
#579 [07:19] <Ash> Okay, thankyou again!
#580 [07:20] * Ash [webchat@1.129.108.24] has quit. (Quit: webchat.esper.net)
#581 [07:20] <RedHunter222> Galaxy_2Alex Recommended or for experienced users?
#582 [07:21] <Galaxy_2Alex> RedHunter222, Actualyl, do experienced users, and do a "Clean Install".
#583 [07:22] <RedHunter222> Galaxy_2Alex reinstall
#584 [07:22] <RedHunter222> ?
#585 [07:23] <Galaxy_2Alex> RedHunter222, Yes.
#586 [07:25] <RedHunter222> Galaxy_2Alex and restart now
#587 [07:25] <Galaxy_2Alex> RedHunter222, Yes.
#588 [07:25] * RedHunter222 [webchat@p54B05530.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#589 [07:27] * RedHunter222 [webchat@p54B05530.dip0.t-ipconnect.de] has joined #minecrafthelp
#590 [07:28] <RedHunter222> Galaxy_2Alex now everything is over again, at least it looks like that
#591 [07:28] <Galaxy_2Alex> RedHunter222, So it still lags?
#592 [07:29] <RedHunter222> Galaxy_2Alex oh ok it is there that this video driver is installed
#593 [07:29] <Galaxy_2Alex> RedHunter222, Okay, try playing the game now.
#594 [07:30] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#595 [07:30] <RedHunter222> Galaxy_2Alex it has to be reinstalled before, it's not finished yet
#596 [07:36] * Jmac4533 [webchat@ec2-54-227-28-211.compute-1.amazonaws.com] has joined #minecrafthelp
#597 [07:37] <Jmac4533> I'm getting the error "unable to log in: authentication servers down" but all my friends can log in- what do I do?
#598 [07:37] * Jmac4533 [webchat@ec2-54-227-28-211.compute-1.amazonaws.com] has quit. (Client Quit)
#599 [07:37] <Galaxy_2Alex> four seconds is not enough
#600 [07:49] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#601 [07:59] <RedHunter222> Galaxy_2Alex Are you there?
#602 [07:59] <Galaxy_2Alex> RedHunter222, Yes
#603 [07:59] <RedHunter222> Galaxy_2Alex it works now only sometimes the fps spins around
#604 [08:02] <Galaxy_2Alex> RedHunter222, Have you tried lowering your video settings.
#605 [08:05] <RedHunter222> yes
#606 [08:05] <RedHunter222> Galaxy_2Alex it all works, only now and then I have short small laags
#607 [08:07] <Galaxy_2Alex> RedHunter222, That's just 1.14.
#608 [08:07] <Galaxy_2Alex> RedHunter222, Or 1.13
#609 [08:08] <RedHunter222> Galaxy_2Alex 1.1.4
#610 [08:09] <RedHunter222> Galaxy_2Alex 1.14 sorry
#611 [08:17] * erratic [~paige@121.121.91.141] has quit. (Remote host closed the connection)
#612 [08:17] * RIKKYROK [webchat@70.red-83-58-35.dynamicip.rima-tde.net] has joined #minecrafthelp
#613 [08:18] <RIKKYROK> I am playing Java Edition on a Windows 10 computer. Is this where I have to ask for help?
#614 [08:18] <Galaxy_2Alex> RIKKYROK, How can we help?
#615 [08:19] <RIKKYROK> I just want to know if these chunk-loading issues have already been fixed
#616 [08:19] <RIKKYROK> I'm not sure if mine are due to my computer or 1.14
#617 [08:19] * HansGZL [webchat@71-81-54-213.dhcp.slid.la.charter.com] has joined #minecrafthelp
#618 [08:20] <RIKKYROK> Have these chunk-loading issues been fixed?
#619 [08:20] <Galaxy_2Alex> RIKKYROK, No, they have not been fixed. It's the weekend now, don't expect a fix until maybe Monday.
#620 [08:20] <RIKKYROK> Okay, thanks a lot again
#621 [08:21] <RIKKYROK> Goodbye
#622 [08:21] * RIKKYROK [webchat@70.red-83-58-35.dynamicip.rima-tde.net] has quit. (Client Quit)
#623 [08:23] <HansGZL> i tried to redeem my prepaid card on the monecraft website but it was taking forever on the "placing order" so i tried to redeem it on the mojang website but it said that the number was wrong and i know it was correct.
#624 [08:23] <Galaxy_2Alex> HansGZL, Have you already submitted an account support request to Mojang?
#625 [08:23] <HansGZL> i emailed em yeah
#626 [08:24] <Galaxy_2Alex> HansGZL, Please wait for them to answer.
#627 [08:25] * Sezzy [webchat@c-73-173-79-179.hsd1.dc.comcast.net] has joined #minecrafthelp
#628 [08:25] <HansGZL> k
#629 [08:25] <HansGZL> k
#630 [08:25] * HansGZL [webchat@71-81-54-213.dhcp.slid.la.charter.com] has left #minecrafthelp
#631 [08:25] <Sezzy> Hi
#632 [08:25] <Galaxy_2Alex> Sezzy, Hello
#633 [08:26] <Sezzy> I need help with java
#634 [08:28] <Galaxy_2Alex> Sezzy, How can we help?
#635 [08:28] <RedHunter222> Galaxy_2Alex does you know how i get on online server until you are only 1:13?
#636 [08:29] <Sezzy> So I try to open up minecraft 1.14 and it says unable to locate java runtime
#637 [08:29] <Galaxy_2Alex> Sezzy, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder.
#638 [08:29] <Galaxy_2Alex> Sezzy, Then, restart the launcher and try to run the game again.
#639 [08:30] <Galaxy_2Alex> ??> RedHunter222 mp/server-setup
#640 [08:30] <Absol> RedHunter222: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#641 [08:31] <Sezzy> Where do I find that folder?
#642 [08:31] <Sezzy> Sorry Im not very much of a computer guy
#643 [08:31] <Galaxy_2Alex> ...mac, oh no.
#644 [08:31] <RedHunter222> Galaxy_2Alex I have version 1.14, does it bring something to create a new char with 1.13?
#645 [08:31] <Sezzy> yeah uhh
#646 [08:31] <RedHunter222> haha lol mac xD
#647 [08:32] <Sezzy> It's only temporary Im getting my desktop fixed
#648 [08:32] <Galaxy_2Alex> ??> Sezzy mac/reinsy/manual
#649 [08:32] <Galaxy_2Alex> ??> Sezzy mac/reinst/manual
#650 [08:32] <Absol> Sezzy: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#651 [08:32] <Absol> Sezzy: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#652 [08:33] <Sezzy> Everything?
#653 [08:34] <Galaxy_2Alex> Sezzy, Everything expect the saves folder if there is one.
#654 [08:34] <Sezzy> Yeah there is, ok
#655 [08:34] <Sezzy> Then reopen minecraft?
#656 [08:35] <Galaxy_2Alex> Sezzy, Yes.
#657 [08:35] <Sezzy> You guys are the best thank you
#658 [08:35] <Sezzy> Yeah it's fixing java
#659 [08:36] <Sezzy> How do you guys know so much about this stuff?
#660 [08:37] <Galaxy_2Alex> Sezzy, Experience
#661 [08:37] <Galaxy_2Alex> Sezzy, Mostly trial and error though
#662 [08:37] <Galaxy_2Alex> had no idea this would fix it.
#663 [08:37] * Enderbluedog06 [webchat@c-73-20-39-137.hsd1.ut.comcast.net] has joined #minecrafthelp
#664 [08:38] <Sezzy> It looks like it is
#665 [08:38] <Sezzy> It's just taking a bit though
#666 [08:38] <Sezzy> Will I lose my resource packs?
#667 [08:38] <Enderbluedog06> hello, i recently got an alt that was bought without permission, i looked at the response time and it seemed a long time away, to the point where i couldn't chargeback my account
#668 [08:38] <Galaxy_2Alex> Sezzy, Yes.
#669 [08:39] <Sezzy> Damn that's ok i can just redownload them lol
#670 [08:39] * Enderbluedog06 [webchat@c-73-20-39-137.hsd1.ut.comcast.net] has quit. (Client Quit)
#671 [08:40] <Sezzy> Thanks yall
#672 [08:42] * DukicHunter007 [webchat@cpe-213-157-225-170.dynamic.amis.net] has joined #minecrafthelp
#673 [08:42] <DukicHunter007> hello
#674 [08:42] <Galaxy_2Alex> DukicHunter007, Hello
#675 [08:43] * Enderbluedog06 [webchat@c-73-20-39-137.hsd1.ut.comcast.net] has joined #minecrafthelp
#676 [08:43] <DukicHunter007> I just bought minecraft and know when I download it it says error
#677 [08:43] <Galaxy_2Alex> DukicHunter007, What's the exact error message?
#678 [08:43] <DukicHunter007> I can't start the game
#679 [08:43] <Galaxy_2Alex> DukicHunter007, What is the exact error message from the launcher.
#680 [08:44] <DukicHunter007> unable to save download
#681 [08:44] * daveysterk [webchat@92-108-26-114.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#682 [08:44] <Galaxy_2Alex> ??> DukicHunter007 error/download
#683 [08:44] <Absol> DukicHunter007: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#684 [08:45] <Galaxy_2Alex> ??> Enderbluedog06 scold/pm
#685 [08:45] <Absol> Enderbluedog06: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#686 [08:45] <Galaxy_2Alex> Enderbluedog06, Contact Mojang with a refund request.
#687 [08:45] * Tacolicious [webchat@89-220-139-115.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#688 [08:45] <daveysterk> I am having the problem ´´Pixel Format not Accelerated``
#689 [08:45] <Galaxy_2Alex> ??> daveysterk win/dxdiag
#690 [08:45] <Absol> daveysterk: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#691 [08:45] <Enderbluedog06> i did but im worried that by the time they respond to me ill miss my change to chargeback because you can only chargeback 15 days after the original purchase
#692 [08:46] <Tacolicious> I do not get an e-mail when I try to recover my password
#693 [08:46] <daveysterk> My dxdiag is https://paste.ubuntu.com/p/6ZmHN3CbRg/
#694 [08:47] <Galaxy_2Alex> Tacolicious, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#695 [08:47] <Galaxy_2Alex> daveysterk, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#696 [08:48] <daveysterk> Okay, thaks ofr the time and help anyways!
#697 [08:48] * daveysterk [webchat@92-108-26-114.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#698 [08:49] * DukicHunter007 [webchat@cpe-213-157-225-170.dynamic.amis.net] has quit. (Quit: webchat.esper.net)
#699 [08:49] * Enderbluedog06 [webchat@c-73-20-39-137.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#700 [08:50] <Tacolicious> okay, perhaps my account was migrated to another e-mail by someone else. I'll wait for the customer support to respond to my ticket.. so unfortunate that it takes so extremely long @ mojang
#701 [09:01] * Joshios [webchat@c-76-26-28-75.hsd1.fl.comcast.net] has joined #minecrafthelp
#702 [09:08] * Chekla [webchat@ppp-115-87-36-219.revip4.asianet.co.th] has joined #minecrafthelp
#703 [09:09] <Joshios> hey
#704 [09:10] <Galaxy_2Alex> Joshios, Hello
#705 [09:10] <Joshios> what's up
#706 [09:10] <Galaxy_2Alex> Joshios, How can we help?
#707 [09:10] <Joshios> Shaders
#708 [09:10] <Joshios> (I'm fierce from discord)
#709 [09:10] <Galaxy_2Alex> Joshios, Back to Discord please, this chat is only for non-modded issues.
#710 [09:11] <Joshios> oh
#711 [09:11] * Chekla [webchat@ppp-115-87-36-219.revip4.asianet.co.th] has quit. (Client Quit)
#712 [09:23] * matt8 [webchat@c-73-203-153-35.hsd1.ms.comcast.net] has joined #minecrafthelp
#713 [09:23] <matt8> my PC isn't letting me download Minecraft
#714 [09:24] * rae [webchat@cpe-23-241-47-244.socal.res.rr.com] has joined #minecrafthelp
#715 [09:26] <rae> my game keeps crashing everytime I try and open it
#716 [09:29] * rae [webchat@cpe-23-241-47-244.socal.res.rr.com] has quit. (Client Quit)
#717 [09:33] * Lord_Ralex [~Ralex@irc2.ae97.net] has joined #minecrafthelp
#718 [09:36] * RedHunter222 [webchat@p54B05530.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#719 [09:40] * matt8 [webchat@c-73-203-153-35.hsd1.ms.comcast.net] has quit. (Quit: webchat.esper.net)
#720 [09:50] * SyneticPvP [webchat@ti0074a400-0861.bb.online.no] has joined #minecrafthelp
#721 [09:50] <SyneticPvP> I can`t login to my account
#722 [09:51] <SyneticPvP> First time logging in a good while
#723 [09:51] <SyneticPvP> Before minecraft started the "you have to buy the game" thing
#724 [09:51] <SyneticPvP> I requested a reset password email/link but haven`t recived one in 10 min
#725 [09:51] <SyneticPvP> I`m pretty sure the email and username is correct
#726 [09:53] <SyneticPvP> Nvm
#727 [09:53] <SyneticPvP> I fixed it
#728 [09:59] * Garu [webchat@142.169.78.236] has joined #minecrafthelp
#729 [10:00] <Garu> I bought Minecraft Xbox One edition disc 2 days ago and i wanted to know if Bedrock edition was free with it
#730 [10:02] * Garu [webchat@142.169.78.236] has quit. (Client Quit)
#731 [10:04] * Garu [webchat@modemcable112.105-162-184.mc.videotron.ca] has joined #minecrafthelp
#732 [10:04] * Vortaq [webchat@pool-55-56-127-181.telecel.com.py] has joined #minecrafthelp
#733 [10:04] * Garu [webchat@modemcable112.105-162-184.mc.videotron.ca] has quit. (Client Quit)
#734 [10:04] * Vortaq [webchat@pool-55-56-127-181.telecel.com.py] has quit. (Client Quit)
#735 [10:07] * Tacolicious [webchat@89-220-139-115.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#736 [10:08] * SilverEyesAle [webchat@net-2-38-227-140.cust.vodafonedsl.it] has joined #minecrafthelp
#737 [10:09] <SilverEyesAle> Hi,i tried starting the new 1.14 but it doesn't works
#738 [10:11] <SilverEyesAle> Nevermind,now it works
#739 [10:11] * SilverEyesAle [webchat@net-2-38-227-140.cust.vodafonedsl.it] has quit. (Client Quit)
#740 [10:17] * yuken_ [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Ping timeout: 202 seconds)
#741 [10:30] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#742 [10:38] * Blackjack [webchat@c-107-5-170-191.hsd1.mi.comcast.net] has joined #minecrafthelp
#743 [10:38] <Blackjack> how can i refund minecraft
#744 [10:38] <Galaxy_2Alex> ??> Blackjack account/refund
#745 [10:38] <Absol> Blackjack: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#746 [10:39] <Blackjack> I just want to refund the gamer
#747 [10:39] <Blackjack> game*
#748 [10:39] <Galaxy_2Alex> Blackjack, Follow the instructions on that page.
#749 [10:42] <Blackjack> thanks
#750 [10:42] * Blackjack [webchat@c-107-5-170-191.hsd1.mi.comcast.net] has quit. (Client Quit)
#751 [10:43] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#752 [10:50] * JaydenBoy [webchat@253-005-143-136.dynamic.caiway.nl] has joined #minecrafthelp
#753 [10:50] <JaydenBoy> The game crashed whilst initializing game
#754 [10:50] <JaydenBoy> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#755 [10:51] <JaydenBoy> Drivers are up to date
#756 [10:51] <Galaxy_2Alex> ??> JaydenBoy win/dxdiag
#757 [10:51] <Absol> JaydenBoy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#758 [11:00] * JaydenBoy5 [webchat@253-005-143-136.dynamic.caiway.nl] has joined #minecrafthelp
#759 [11:00] <JaydenBoy5> paste.ubuntu.com/p/xTKfC45q35/
#760 [11:01] <Galaxy_2Alex> oh dear
#761 [11:01] * garu [webchat@modemcable112.105-162-184.mc.videotron.ca] has joined #minecrafthelp
#762 [11:01] <Galaxy_2Alex> JaydenBoy5, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#763 [11:01] <Galaxy_2Alex> JaydenBoy5, But even with Windows 7, it's very very old.
#764 [11:01] <JaydenBoy5> windows 10 is on this pc
#765 [11:02] <JaydenBoy5> and works perfect
#766 [11:02] * garu [webchat@modemcable112.105-162-184.mc.videotron.ca] has quit. (Client Quit)
#767 [11:03] <Galaxy_2Alex> JaydenBoy5, Doesn't mean that everything is compatible. Intel stopped supporting your CPU & graphics card years ago. They never released proper drivers for Windows 10.
#768 [11:03] <JaydenBoy5> oke i understand thank you
#769 [11:03] * JaydenBoy5 [webchat@253-005-143-136.dynamic.caiway.nl] has quit. (Client Quit)
#770 [11:15] * Sammy [webchat@107-209-233-29.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#771 [11:15] <Sammy> Hello
#772 [11:15] <Galaxy_2Alex> Sammy, Hello
#773 [11:15] <Sammy> So basically, I can’t change my skin or change any account settings.
#774 [11:16] <Sammy> because I made the account when I was young so I don’t remember the security questions and the email is no longer accessible
#775 [11:16] <Galaxy_2Alex> Sammy, Have you already submitted an account support request to Mojang?
#776 [11:16] <Sammy> Twice, no response
#777 [11:16] <Galaxy_2Alex> Sammy, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#778 [11:17] * Sammy [webchat@107-209-233-29.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#779 [11:18] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#780 [11:20] * aldkyrenekokuu [~boomer@sr-43d1b45e.wireless.um.maine.edu] has joined #minecrafthelp
#781 [11:22] * Lord_Ralex [~Ralex@irc2.ae97.net] has joined #minecrafthelp
#782 [11:23] * _Leeknir_ [webchat@104.pool-157.kaluga.ru] has joined #minecrafthelp
#783 [11:23] <_Leeknir_> Hello, I need help in a local game. My friend and I want to play Minecraft on a local server. We create a network in LogMaIn Hamachi and connect to each other. In Minecraft, I opeen to LAN world and a friend connects to me. And when loading it comes into the world, but when it is fully loaded, the world is transparent for it, that is, there are no
#784 [11:23] <_Leeknir_> textures. He can't move. And after a while, it just leaves the world with an error Internal exception: java.io.IOException: the remote host forcibly terminated an existing connection, or the error timed out. What should we do???
#785 [11:24] <Galaxy_2Alex> ??> _Leeknir_ net/hamachi
#786 [11:24] <Absol> _Leeknir_: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#787 [11:24] <Absol> _Leeknir_: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#788 [11:25] * frederik_2 [webchat@176-22-160-246-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#789 [11:25] <_Leeknir_> can be a little more detail. I'm just not good at vpn issues.
#790 [11:25] <_Leeknir_> can be a little more detail. I'm just not good at vpn issues.
#791 [11:25] * frederik_2 [webchat@176-22-160-246-dynamic.dk.customer.tdc.net] has left #minecrafthelp
#792 [11:27] <Galaxy_2Alex> _Leeknir_, #minecrafthelp will not support servers hosted via Hamachi.
#793 [11:29] * _Leeknir_ [webchat@104.pool-157.kaluga.ru] has quit. (Quit: webchat.esper.net)
#794 [11:33] * Jack [webchat@cpc80651-stap13-2-0-cust68.12-2.cable.virginm.net] has joined #minecrafthelp
#795 [11:33] * Jack is now known as Guest13541
#796 [11:33] * Jack is now known as Guest13541
#797 [11:34] * Guest13541 [webchat@cpc80651-stap13-2-0-cust68.12-2.cable.virginm.net] has left #minecrafthelp
#798 [11:37] * kebab [webchat@cpc80651-stap13-2-0-cust68.12-2.cable.virginm.net] has joined #minecrafthelp
#799 [11:38] * Brodiggitty [webchat@S0106a84e3fdf3123.cg.shawcable.net] has joined #minecrafthelp
#800 [11:38] <kebab> hi, im having an issue starting up my game....
#801 [11:39] <mattym> kebab, What happens when you try?
#802 [11:39] <kebab> i go to press play then it comes up with mogang and only loads upto the last g then says not responding
#803 [11:40] <Brodiggitty> Question: Minecraft running on an xbox one. It won't start so I want to uninstal and reinstall. The question is - Will we lose our previous games/worlds if we uninstall and reinstall? We do not have the disk. We got the xbox minecraft pack.
#804 [11:40] <mattym> ??> kebab tools/hjt
#805 [11:40] <Absol> kebab: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#806 [11:40] <Absol> kebab: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#807 [11:40] <mattym> ??> Brodiggitty bedrock/support
#808 [11:40] <Absol> Brodiggitty: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#809 [11:41] <Brodiggitty> Thanks
#810 [11:43] <kebab> what do you mean by the log ?
#811 [11:44] <mattym> kebab, Follow the instructions it should all make sense.
#812 [11:45] <kebab> https://paste.ubuntu.com/p/53nzjFmDhT/
#813 [11:45] <kebab> this it ?
#814 [11:45] <mattym> kebab, Yes
#815 [11:45] <kebab> ok
#816 [11:46] <mattym> kebab, Ok, there are a few potential causes, please start with the instructions Absol provides.
#817 [11:46] <mattym> ??> kebab av/adwcleaner
#818 [11:46] <Absol> kebab: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#819 [11:46] <Absol> kebab: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#820 [11:47] * kebab [webchat@cpc80651-stap13-2-0-cust68.12-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#821 [11:47] * Laura [webchat@cpe-66-66-149-157.rochester.res.rr.com] has joined #minecrafthelp
#822 [11:48] <Laura> Hi. I am trying to purchase Minecraft for the Mac...went to the website...filled out parental permission page....opened the email....clicked on the link...and got a blank page....HELP
#823 [11:49] <mattym> Laura, What web browser are you using?
#824 [11:49] <Laura> Safari
#825 [11:50] <mattym> Laura, If you have any ad-blockers installed, disable them. Or try opening the link in a different browser.
#826 [11:50] <Laura> OK I'll try that & if I need more help I'll get back to you. Thanks!
#827 [11:53] * Jekoz [webchat@bzq-79-182-8-126.red.bezeqint.net] has joined #minecrafthelp
#828 [11:53] * Jekoz [webchat@bzq-79-182-8-126.red.bezeqint.net] has quit. (Client Quit)
#829 [11:55] * kebab [webchat@cpc80651-stap13-2-0-cust68.12-2.cable.virginm.net] has joined #minecrafthelp
#830 [11:55] <kebab> hello i back
#831 [11:55] <mattym> kebab, See if the game is working properly now.
#832 [11:56] <kebab> ok
#833 [11:59] <kebab> it worked thank you
#834 [11:59] <mattym> kebab, Enjoy
#835 [12:00] <kebab> will do :)
#836 [12:00] <kebab> will do :)
#837 [12:00] * kebab [webchat@cpc80651-stap13-2-0-cust68.12-2.cable.virginm.net] has left #minecrafthelp
#838 [12:07] * Salted [webchat@pool-173-79-9-88.washdc.fios.verizon.net] has joined #minecrafthelp
#839 [12:09] * aldkyrenekokuu [~boomer@sr-43d1b45e.wireless.um.maine.edu] has quit. (Quit: Leaving)
#840 [12:13] <Salted> hey there guys! Running Spigot on 1.14 RO1 and the chunk generation is really weird. I keep getting this error "Can't keep up! Is the server overloaded? Running 3805ms or 76 ticks behind" and it can go up to 280,000ms behind. Here's a link to what the chunk gen looks like: https://imgur.com/a/eS5iPw1
#841 [12:13] * iaKneZ [webchat@c-68-62-82-162.hsd1.mi.comcast.net] has joined #minecrafthelp
#842 [12:13] <mattym> ??> Salted mods
#843 [12:13] <Absol> Salted: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#844 [12:13] <Absol> Salted: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#845 [12:14] <iaKneZ> My Game crashes when I try to go on,and also doesn't respond.
#846 [12:14] <Salted> Gotcha. Alright. I didn't know if this was a base server issue or if it was spigot related
#847 [12:14] <mattym> iaKneZ, Can you explain exactly what happens?
#848 [12:19] * Elena [webchat@cpe-66-69-154-32.sw.res.rr.com] has joined #minecrafthelp
#849 [12:20] <Elena> hello, i was trying to sign into minecraft and it wont sign in. when i put the password and the email it wont do anything not even give me invalid then i tried the old mojang and i sign in but not the new one
#850 [12:21] <mattym> Elena, Are you having the problem on the launcher or the website?
#851 [12:21] <iaKneZ> launcher.
#852 [12:21] <Elena> website
#853 [12:22] <mattym> ??> Elena tools/hjt
#854 [12:22] <Absol> Elena: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#855 [12:22] <Absol> Elena: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#856 [12:26] <Elena> i'm confused
#857 [12:26] <mattym> Elena, Do the instructions Absol gave you.
#858 [12:27] <Elena> okay
#859 [12:29] <Elena> https://paste.ubuntu.com/p/mJh4XkFtr6/
#860 [12:29] <Elena> i hope i did this right
#861 [12:30] <mattym> ??> Elena info/mcleaks
#862 [12:30] <Absol> Elena: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#863 [12:30] <Absol> Elena: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#864 [12:30] <mattym> ??> Elena win/hosts/edit
#865 [12:30] <Absol> Elena: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#866 [12:30] <Absol> Elena: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#867 [12:34] <Elena> okay whats next
#868 [12:34] <mattym> Elena, Absol has explained everything you need to do.
#869 [12:34] <Galaxy_2Alex> Elena, Remove any lines containing "mojang.com", and save the file.
#870 [12:36] <Elena> mattym i have i open and it gave me a lot of numbers
#871 [12:36] <Elena> and galaxy there are no mojang
#872 [12:36] * Battia [webchat@86-60-172-40.dynamic.lounea.fi] has joined #minecrafthelp
#873 [12:37] <Galaxy_2Alex> Elena, Delete all lines containing "mojang.com", and save the file.
#874 [12:37] <mattym> Elena, Make sure you have followed the directions properly, there will be lines with mojang in them.
#875 [12:37] * Battia [webchat@86-60-172-40.dynamic.lounea.fi] has quit. (Client Quit)
#876 [12:37] * mikey [webchat@ip70-176-27-200.ph.ph.cox.net] has joined #minecrafthelp
#877 [12:38] <mikey> hello
#878 [12:38] * Alf [webchat@217.78.0.104] has joined #minecrafthelp
#879 [12:38] <Alf> Hello, I am having a problem with parent-child email verifications.
#880 [12:38] * No2ody [webchat@188.48.223.207] has joined #minecrafthelp
#881 [12:38] <No2ody> hey
#882 [12:39] <mikey> i am having a problem with my minecraft launcher
#883 [12:39] <No2ody> samw
#884 [12:39] <No2ody> same
#885 [12:39] <Alf> ok, what is this
#886 [12:39] <Alf> like
#887 [12:39] <No2ody> uh
#888 [12:39] <Alf> is this something to throw us off
#889 [12:39] <No2ody> XD
#890 [12:39] <Galaxy_2Alex> One moment.
#891 [12:40] <Galaxy_2Alex> Alf, What problem?
#892 [12:40] <Galaxy_2Alex> mikey, What problem?
#893 [12:40] <Galaxy_2Alex> No2ody, What problem?
#894 [12:40] <No2ody> uh
#895 [12:40] <No2ody> so
#896 [12:40] <No2ody> i enter my acc
#897 [12:40] <No2ody> everything correct
#898 [12:40] <No2ody> but it says incorrect
#899 [12:40] <No2ody> gave my acc to my friend to try
#900 [12:40] <No2ody> it worked
#901 [12:40] <No2ody> any fix/ideas?
#902 [12:41] <Galaxy_2Alex> No2ody, Ever used McLeaks?
#903 [12:41] <No2ody> nope
#904 [12:41] <No2ody> i mean
#905 [12:41] <No2ody> i did download it once
#906 [12:41] <No2ody> but didnt use it
#907 [12:41] <Galaxy_2Alex> No2ody, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#908 [12:41] <Alf> I enter the emails (the email and the same email to verificate it) and it says that the verification has failed
#909 [12:41] <Galaxy_2Alex> No2ody, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#910 [12:41] <Galaxy_2Alex> No2ody, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#911 [12:41] <Galaxy_2Alex> No2ody, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#912 [12:41] <No2ody> okay okaty
#913 [12:41] <No2ody> one by one
#914 [12:41] <No2ody> sorry XD
#915 [12:41] <Galaxy_2Alex> No2ody, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#916 [12:41] <Galaxy_2Alex> No2ody, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#917 [12:42] <Galaxy_2Alex> No2ody, It's a chatroom, the text will stay here. Just scroll up.
#918 [12:42] <No2ody> alright mb
#919 [12:42] <No2ody> um
#920 [12:42] <No2ody> lemme try
#921 [12:42] <No2ody> anyway
#922 [12:42] <No2ody> do i really need to change my password?
#923 [12:42] <mikey> my problem is MCL-6870, it is when i open the launcher it is white then when i move it the window turns black
#924 [12:42] <Elena> nothing is there
#925 [12:42] <Galaxy_2Alex> ??> mikey win/dxdiag
#926 [12:42] <Absol> mikey: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#927 [12:42] <Alf> I enter the emails (the email and the same email to verificate it) and it says that the verification has failed, no idea why, like, I even entered different emails
#928 [12:43] * No2ody [webchat@188.48.223.207] has quit. (Client Quit)
#929 [12:43] <Galaxy_2Alex> Elena, Please copy the full contents of the file onto paste.ubuntu
#930 [12:43] <Galaxy_2Alex> ??> Elena paste
#931 [12:43] <Absol> Elena: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#932 [12:43] <Elena> okay
#933 [12:43] <Galaxy_2Alex> Alf, Have you already submitted an account support request to Mojang?
#934 [12:43] <Alf> No, and no idea how to, either.
#935 [12:44] <Galaxy_2Alex> Alf, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#936 [12:44] <Galaxy_2Alex> ??> Alf account/trans-id
#937 [12:44] <Absol> Alf: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#938 [12:44] <Galaxy_2Alex> ??> Alf account/send-email
#939 [12:44] <Absol> Alf: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#940 [12:44] <Absol> Alf: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#941 [12:44] <Elena> https://paste.ubuntu.com/p/HnWt8XDqv2/
#942 [12:44] <mikey> Galaxy_2Alex i have tried that
#943 [12:44] <Galaxy_2Alex> Elena, First two lines, completely delete them.
#944 [12:44] <Galaxy_2Alex> mikey, Please send us the link to the paste.
#945 [12:44] <mikey> ok
#946 [12:44] <Galaxy_2Alex> Elena, Then save the file, and Minecraft should work again.
#947 [12:44] <Elena> okay
#948 [12:44] <mikey> Galaxy_2Alex https://paste.ubuntu.com/p/vtrBr9HyYp/ here it is
#949 [12:45] <Galaxy_2Alex> Elena, But: make sure to change all your passwords.
#950 [12:45] <Alf> okay cool
#951 [12:45] <Galaxy_2Alex> mikey, Download and Install this driver: https://www.nvidia.co.uk/Download/driverResults.aspx/132997/en-uk
#952 [12:45] <mikey> ok
#953 [12:46] <mikey> Galaxy_2Alex what do i do when it downloaded
#954 [12:47] <Galaxy_2Alex> mikey, It's a program, run it.
#955 [12:47] <Elena> Ty ty so much
#956 [12:47] <mikey> ok, i thought it was a driver
#957 [12:47] <Galaxy_2Alex> mikey, It is, you need to install it.
#958 [12:48] <mikey> it is installing, the driver
#959 [12:49] * Alf [webchat@217.78.0.104] has quit. (Quit: webchat.esper.net)
#960 [12:55] * John [webchat@pool-108-46-17-156.nycmny.fios.verizon.net] has joined #minecrafthelp
#961 [12:55] <John> Hello?
#962 [12:56] * John [webchat@pool-108-46-17-156.nycmny.fios.verizon.net] has quit. (Client Quit)
#963 [12:59] * Widow [webchat@host86-166-27-81.range86-166.btcentralplus.com] has joined #minecrafthelp
#964 [13:01] <Widow> Hi a couple of weeks ago i downloaded minecraft and it was working fine but the next day when i go to boot it up it just says not responding
#965 [13:01] * Widow [webchat@host86-166-27-81.range86-166.btcentralplus.com] has quit. (Client Quit)
#966 [13:02] * No2ody [webchat@188.48.223.207] has joined #minecrafthelp
#967 [13:02] <No2ody> Galaxy_2Alex um hey
#968 [13:02] <No2ody> am sorry
#969 [13:02] <No2ody> i crashed
#970 [13:02] <No2ody> can u send me the solution again please?
#971 [13:02] <No2ody> am so sorry for bothering much
#972 [13:02] <No2ody> i deleted mcleaks as well
#973 [13:02] <No2ody> now what?
#974 [13:02] <Galaxy_2Alex> No2ody, https://i.imgur.com/4o9Oxqr.png
#975 [13:04] <mikey> Galaxy_2Alex the driver is done downloading
#976 [13:04] <Galaxy_2Alex> mikey, Install it now.
#977 [13:05] <No2ody> Galaxy_2Alex do i really need to change the password?
#978 [13:05] <No2ody> i mean
#979 [13:05] <No2ody> the acc isnt mine
#980 [13:05] <GimmeYourWife> hi
#981 [13:05] <No2ody> its my friends
#982 [13:05] <No2ody> friend's
#983 [13:05] <Galaxy_2Alex> No2ody, McLeaks stole the account data, so yes, it's recommended.
#984 [13:05] <Galaxy_2Alex> GimmeYourWife, Hello
#985 [13:06] <No2ody> recommended and not obligated?
#986 [13:06] <No2ody> i havent used mcleaks :p
#987 [13:06] <Galaxy_2Alex> No2ody, McLeaks may steal the account if you don't.
#988 [13:06] <No2ody> i'll let the owner know once he's on
#989 [13:07] <No2ody> but can i login now?
#990 [13:07] <Galaxy_2Alex> No2ody, Try it.
#991 [13:07] <No2ody> alright hold on
#992 [13:07] * Gribblesnap [webchat@cpe-104-32-62-143.socal.res.rr.com] has joined #minecrafthelp
#993 [13:07] <mikey> Galaxy_2Alex it wont let me log in to download it
#994 [13:08] <Galaxy_2Alex> mikey, The driver?
#995 [13:08] <Gribblesnap> I cant open the game it says something about the video drivers and I cant get into the game.
#996 [13:08] <No2ody> Galaxy_2Alex it worked!
#997 [13:08] <No2ody> thank you very much!!!
#998 [13:08] <mattym> ??> Gribblesnap win/dxdaig
#999 [13:08] <Gribblesnap> pleas help
#1000 [13:08] <mattym> ??> Gribblesnap win/dxdiag
#1001 [13:08] <Absol> Gribblesnap: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1002 [13:08] <Gribblesnap> thaks
#1003 [13:09] <Galaxy_2Alex> No2ody, If it worked after that, you ran McLeaks at least once - so definitely change the password.
#1004 [13:09] <No2ody> as i said
#1005 [13:09] <mikey> Galaxy_2Alex it installing
#1006 [13:09] <No2ody> i'll let the owner know
#1007 [13:09] <No2ody> once he's on
#1008 [13:09] <No2ody> anyway thanks for helping!
#1009 [13:12] <No2ody> Galaxy_2Alex hey btw, got any resource packs to recommend?
#1010 [13:13] <Galaxy_2Alex> No2ody, Not really, now.
#1011 [13:13] <Galaxy_2Alex> no*
#1012 [13:13] <No2ody> aight
#1013 [13:13] <No2ody> thanks
#1014 [13:13] <mikey> Galaxy_2Alex something has installed
#1015 [13:14] <Galaxy_2Alex> mikey, Restart your PC, then try the launcher again.
#1016 [13:15] <mikey> it is working again Galaxy_2Alex
#1017 [13:15] <Galaxy_2Alex> mikey, Lovely to hear
#1018 [13:15] <mikey> it is now scanning my games
#1019 [13:16] * mikey [webchat@ip70-176-27-200.ph.ph.cox.net] has joined #minecrafthelp
#1020 [13:17] <mikey> Galaxy_2Alex
#1021 [13:17] * Pyrus [~pyrus@coffee-break.at] has joined #minecrafthelp
#1022 [13:17] * Gribblesnap [webchat@cpe-104-32-62-143.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1023 [13:17] <Galaxy_2Alex> mikey, Yes.
#1024 [13:18] <mikey> my browser went to a movie website but the software let me login this time
#1025 [13:18] <No2ody> Galaxy_2Alex since you know in these things, do u know how to install optifine for 1.14?
#1026 [13:19] <CapFan67> No2ody, Optifine for 1.14 has not yet released.
#1027 [13:20] <No2ody> awh
#1028 [13:20] <No2ody> okay thanks!
#1029 [13:20] <No2ody> best skins website?
#1030 [13:20] <mikey> Galaxy_2Alex YES
#1031 [13:21] <mikey> It is working now
#1032 [13:21] <mikey> thank you so much
#1033 [13:21] * dome [webchat@ip-5-147-48-30.unitymediagroup.de] has joined #minecrafthelp
#1034 [13:22] <No2ody> mikey
#1035 [13:22] <dome> hello i forgot my username can someone help me here
#1036 [13:22] <No2ody> wanna play together?
#1037 [13:22] * GimmeYourWife [webchat@host-174-45-225-148.bln-mt.client.bresnan.net] has quit. (Quit: webchat.esper.net)
#1038 [13:22] <Galaxy_2Alex> dome, Have you already submitted an account support request to Mojang?
#1039 [13:22] <dome> yes
#1040 [13:22] <Galaxy_2Alex> dome, Please wait for them to answer.
#1041 [13:22] * dome [webchat@ip-5-147-48-30.unitymediagroup.de] has quit. (Client Quit)
#1042 [13:27] * BL4Z3_YT [webchat@97-120-38-188.ptld.qwest.net] has joined #minecrafthelp
#1043 [13:27] <BL4Z3_YT> Hello
#1044 [13:28] <BL4Z3_YT> Could I play Minecraft : Education Edition from home without an office 365 school account or how could I get a student account
#1045 [13:29] <Galaxy_2Alex> BL4Z3_YT, I think you can only get it via a school that has a license for it.
#1046 [13:29] <Galaxy_2Alex> BL4Z3_YT, I'm not sure on the details though
#1047 [13:29] <BL4Z3_YT> oh thanks for that I wanted to record it
#1048 [13:30] * jhg [webchat@94.123.101.142] has joined #minecrafthelp
#1049 [13:30] <BL4Z3_YT> Could you like activate it or something in the regular windows 10 edition
#1050 [13:31] <jhg> habcsl
#1051 [13:31] <Galaxy_2Alex> BL4Z3_YT, I think there is a setting, yes.
#1052 [13:31] <BL4Z3_YT> Okay thank I will check it out
#1053 [13:31] * jhg [webchat@94.123.101.142] has quit. (Client Quit)
#1054 [13:32] * BL4Z3_YT [webchat@97-120-38-188.ptld.qwest.net] has quit. (Quit: webchat.esper.net)
#1055 [13:37] * Emrys [webchat@pool-71-186-163-113.bflony.fios.verizon.net] has joined #minecrafthelp
#1056 [13:47] * Brodiggitty [webchat@S0106a84e3fdf3123.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
#1057 [13:49] * a [webchat@static.kpn.net] has joined #minecrafthelp
#1058 [13:50] <a> i cant download the new update
#1059 [13:50] * srgio [webchat@host-92-24-203-204.ppp.as43234.net] has joined #minecrafthelp
#1060 [13:51] * TenorioGOD [webchat@177.133.99.105.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#1061 [13:51] * srgio [webchat@host-92-24-203-204.ppp.as43234.net] has quit. (Client Quit)
#1062 [13:54] <Lurks> a does any message pop up? what exact message does it say?
#1063 [13:58] <a> file download failed
#1064 [13:58] <Lurks> a If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1065 [13:59] <a> k thx
#1066 [14:03] * a [webchat@static.kpn.net] has quit. (Quit: webchat.esper.net)
#1067 [14:05] * Sam_ [webchat@mta-107-13-46-203.nc.rr.com] has joined #minecrafthelp
#1068 [14:05] <Sam_> I need help recovering my MC account
#1069 [14:07] <Sam_> so I had my minecraft account MusubiSam linked to my musubisam@gmail.com accnt, but i delete it not rembering it was tied to that account, now im struggling to recover with on call and describing the situation im in :( I am using therealsamtuvong@gmail.com and it would be nice if i had assist :)
#1070 [14:08] * No2ody [webchat@188.48.223.207] has quit. (Quit: webchat.esper.net)
#1071 [14:09] * mikey [webchat@ip70-176-27-200.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#1072 [14:09] <mattym> Sam_, You will need to contact Mojang support.
#1073 [14:09] <mattym> ??> Sam_ account/send-email
#1074 [14:09] <Absol> Sam_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1075 [14:10] * Mark [webchat@136.49.208.135] has joined #minecrafthelp
#1076 [14:10] <Absol> Sam_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1077 [14:11] <Mark> So the email that we used to have is gone but I don't remember the security questions and there is no way to change them what do I do?
#1078 [14:11] <mattym> ??> Mark account/send-email
#1079 [14:11] <Absol> Mark: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1080 [14:11] <Absol> Mark: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1081 [14:19] * Anarchy [webchat@c-67-183-237-119.hsd1.wa.comcast.net] has joined #minecrafthelp
#1082 [14:19] * XCW_PL [webchat@cfk247.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#1083 [14:20] * XCW_PL [webchat@cfk247.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#1084 [14:23] * No2ody [webchat@188.48.223.207] has joined #minecrafthelp
#1085 [14:23] <No2ody> um
#1086 [14:23] <No2ody> hey everyone'
#1087 [14:23] <No2ody> i'd like some help
#1088 [14:23] * Anarchy [webchat@c-67-183-237-119.hsd1.wa.comcast.net] has joined #minecrafthelp
#1089 [14:24] <No2ody> i enter a world and crash immediately
#1090 [14:24] <No2ody> someone got a fix?
#1091 [14:24] <Lurks> No2ody explain it in detail, if any error or crash message, please put the exact
#1092 [14:24] <No2ody> uh
#1093 [14:24] <Anarchy> I started up 1.14 for the first time and the game keeps crashing any fix?
#1094 [14:24] <No2ody> same as Anarchy
#1095 [14:24] <No2ody> it takes me back to the launcher and it gives me a crash message
#1096 [14:24] <No2ody> it takes me back to the launcher and it gives me a crash message
#1097 [14:24] * Mark [webchat@136.49.208.135] has left #minecrafthelp
#1098 [14:25] <No2ody> Lurks
#1099 [14:25] <mattym> ??> No2ody launcher/log
#1100 [14:25] <Absol> No2ody: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1101 [14:25] * LouWestin [uid319238@id-319238.highgate.irccloud.com] has joined #minecrafthelp
#1102 [14:26] <LouWestin> For Minecraft Java edition 1.14 the narrator isn't working. I'm getting all the other sounds though.
#1103 [14:27] <mattym> LouWestin, I believe the setting was moved, have you made sure its still on?
#1104 [14:28] * Lord_of_Life_ [~Lord@46.217.15.157] has joined #minecrafthelp
#1105 [14:28] <LouWestin> I've toggled through it from all, chat, system, etc. It shows it on, but doesn't voice anything
#1106 [14:29] <mattym> LouWestin, Its in the Accessibility settings menu.
#1107 [14:29] <LouWestin> Yeah toggling through it, it's not saying anything
#1108 [14:29] * Anarchy [webchat@c-67-183-237-119.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1109 [14:30] <mattym> LouWestin, And all other volume settings are on?
#1110 [14:31] * Lord_of_Life [~Lord@77.28.172.216] has quit. (Ping timeout: 202 seconds)
#1111 [14:32] <No2ody> +mattym
#1112 [14:32] <No2ody> https://paste.ubuntu.com/p/fZj9FyYMVt/
#1113 [14:32] <LouWestin> Yeah, the all the sliders are at 100%, master is at 50%, but I'm getting all the sound effects and music just fine
#1114 [14:33] <mattym> No2ody, Thats all it showed?
#1115 [14:33] <No2ody> yuh
#1116 [14:33] <mattym> ??> LouWestin win/reinst
#1117 [14:33] <Absol> LouWestin: You may need to reinstall the locally installed files that Minecraft puts into place.
#1118 [14:33] <Absol> LouWestin: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1119 [14:33] <LouWestin> Ok, thanks!
#1120 [14:33] <No2ody> mattym i launched mc and then copy pasted the logs and did what i had to do
#1121 [14:33] <mattym> ??> No2ody launcher/crash-log
#1122 [14:33] <Absol> No2ody: We need to see your crash log, which is created after a crash.
#1123 [14:33] <Absol> No2ody: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1124 [14:34] <No2ody> oh
#1125 [14:34] <No2ody> after a crash
#1126 [14:34] <No2ody> sorry mb
#1127 [14:35] * breezy [webchat@host36-253-dynamic.17-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#1128 [14:35] <No2ody> entering a world..
#1129 [14:36] * No2ody [webchat@188.48.223.207] has quit. (Quit: webchat.esper.net)
#1130 [14:36] <breezy> every time I try to start minecraft it gives me a crash alert even without mods or maps installed
#1131 [14:37] <mattym> ??> breezy launcher/log
#1132 [14:37] <Absol> breezy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1133 [14:37] <mattym> breezy, And please get the log mentioned above from an umodded install.
#1134 [14:39] * No2ody [webchat@188.48.223.207] has joined #minecrafthelp
#1135 [14:39] <No2ody> mattym
#1136 [14:39] <No2ody> https://paste.ubuntu.com/p/cxKCksgCBQ/
#1137 [14:39] <mattym> ??> No2ody win/dxdiag
#1138 [14:39] <Absol> No2ody: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1139 [14:40] <No2ody> mattym
#1140 [14:40] <No2ody> all am getting is %appdata%
#1141 [14:41] <No2ody> not dxdiag
#1142 [14:41] <No2ody> am windows 8.1
#1143 [14:41] <mattym> No2ody, Read the instructions
#1144 [14:41] <No2ody> mb
#1145 [14:41] <No2ody> XD
#1146 [14:43] <No2ody> mattym
#1147 [14:43] <No2ody> https://paste.ubuntu.com/p/sqcQ2pMSCD/
#1148 [14:44] <mattym> No2ody, Ok one moment.
#1149 [14:44] <No2ody> tyt please!
#1150 [14:44] * Alicia [webchat@cpe-66-69-154-32.sw.res.rr.com] has joined #minecrafthelp
#1151 [14:44] <Alicia> Hello
#1152 [14:45] <Lurks> Alicia hi
#1153 [14:45] <Alicia> can you buy minecraft java at walmart?
#1154 [14:45] <No2ody> ?XD
#1155 [14:45] <mattym> Alicia, I believe Walmarts in the US carry Minecraft Game Cards.
#1156 [14:46] <Alicia> do you know the name so i dont get the scam one
#1157 [14:46] <mattym> Alicia, They should only have real ones.
#1158 [14:46] <mattym> No2ody, Download and Install the following driver update https://download.lenovo.com/consumer/mobiles/2xvi02ww.exe
#1159 [14:47] <breezy> here is the boot log
#1160 [14:47] <Alicia> okay ty mattym
#1161 [14:47] <Alicia> bye
#1162 [14:47] <breezy> https://paste.ubuntu.com/p/tMNtTSGKCX/
#1163 [14:47] * Alicia [webchat@cpe-66-69-154-32.sw.res.rr.com] has quit. (Client Quit)
#1164 [14:47] <mattym> breezy, Does it give you any other error message when it happens?
#1165 [14:47] <No2ody> mattym steps?
#1166 [14:48] <mattym> No2ody, Download and Install.
#1167 [14:48] <No2ody> oh it does it by itself
#1168 [14:48] <No2ody> ?
#1169 [14:48] <mattym> No2ody, Yes
#1170 [14:49] * Hawk [webchat@89.137.128.123] has joined #minecrafthelp
#1171 [14:49] <Hawk> Hello
#1172 [14:49] <No2ody> henlo
#1173 [14:50] <Hawk> i am having trouble with minecraft windows 10 ed
#1174 [14:50] <mattym> ??> Hawk bedrock/support
#1175 [14:50] <No2ody> mattym will this also improve other games?
#1176 [14:50] <Absol> Hawk: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#1177 [14:50] <Hawk> when i bought java edition i saw that i can also download
#1178 [14:50] <Hawk> windows 10 ed
#1179 [14:50] <mattym> No2ody, Depends. Its fairly old hardware.
#1180 [14:50] <Hawk> but i can't seem to find how to get it
#1181 [14:50] <mattym> Hawk, When did you buy Java edition?
#1182 [14:50] <No2ody> but does it affect tho
#1183 [14:51] <Hawk> lemme check
#1184 [14:51] <No2ody> the whole laptop
#1185 [14:51] <mattym> No2ody, Yes, its a display driver update.
#1186 [14:51] <No2ody> uh
#1187 [14:51] <Hawk> Sat May 12 20:10:47 UTC 2018.
#1188 [14:51] <breezy> just this:
#1189 [14:51] <No2ody> it wont mess me up right?
#1190 [14:51] <breezy> Unable to save the download. hurt2.ogg
#1191 [14:51] <breezy> View more details
#1192 [14:51] <mattym> ??> breezy error/download
#1193 [14:51] <breezy> t
#1194 [14:51] <Absol> breezy: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1195 [14:51] * Sheila [webchat@90-230-148-247-no14.tbcn.telia.com] has joined #minecrafthelp
#1196 [14:51] <mattym> No2ody, No.
#1197 [14:52] <No2ody> alright
#1198 [14:52] <No2ody> great
#1199 [14:52] <No2ody> thanks
#1200 [14:52] <No2ody> its installing will it take long?
#1201 [14:52] <mattym> Hawk, You should have a code on your account.mojang.com/me page
#1202 [14:52] <mattym> No2ody, It can, no way to tell, its different for every computer.
#1203 [14:52] <Hawk> where though?
#1204 [14:52] <mattym> Hawk, On the page that I linked.
#1205 [14:52] <No2ody> guess its alsready done XD
#1206 [14:53] <mattym> No2ody, Did you run/install the download.
#1207 [14:53] <No2ody> brb ima restart
#1208 [14:53] <No2ody> yeah
#1209 [14:53] <mattym> No2ody, It will tell you when its done.
#1210 [14:53] <No2ody> it says i should restart for the changes to affect
#1211 [14:53] <No2ody> so yeah
#1212 [14:53] <No2ody> brb
#1213 [14:53] <Sheila> I have a problem. I cant buy Minecraft Win10. Something is wrong, It could be my post code is "wrong".....
#1214 [14:53] * No2ody [webchat@188.48.223.207] has quit. (Quit: webchat.esper.net)
#1215 [14:53] <Hawk> fount it,thanks a lot!
#1216 [14:54] <mattym> Sheila, If you are having issues buying it, you would need to contact support for the Windows Store.
#1217 [14:54] <mattym> Sheila, If you are having issues buying it, you would need to contact support for the Windows Store.
#1218 [14:54] * Sheila [webchat@90-230-148-247-no14.tbcn.telia.com] has left #minecrafthelp
#1219 [14:59] * No2ody [webchat@188.48.223.207] has joined #minecrafthelp
#1220 [14:59] <No2ody> mattym
#1221 [14:59] <No2ody> back
#1222 [14:59] <mattym> No2ody, See if the game loads into a level now.
#1223 [14:59] * breezy [webchat@host36-253-dynamic.17-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#1224 [15:00] <No2ody> uh so do i enter a world?
#1225 [15:00] <mattym> No2ody, Yes
#1226 [15:00] <No2ody> launching
#1227 [15:05] <No2ody> mattym not responding
#1228 [15:05] * kivi1999 [webchat@1F2EF3E9.nat.pool.telekom.hu] has joined #minecrafthelp
#1229 [15:05] <mattym> No2ody, Same or different crash?
#1230 [15:05] <kivi1999> hey, can someone help me?
#1231 [15:06] * JordyWinz [webchat@097-104-201-076.res.bhn.net] has joined #minecrafthelp
#1232 [15:06] <No2ody> mattym isnt crashing its just not responding
#1233 [15:06] <No2ody> for a while now
#1234 [15:06] * breezy [webchat@host36-253-dynamic.17-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#1235 [15:06] <kivi1999> I registered on MC with a yahoo email and that got deleted cos its like 8 years old
#1236 [15:06] <mattym> ??> No2ody tools/hjt
#1237 [15:06] <JordyWinz> Hello!
#1238 [15:06] <Absol> No2ody: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1239 [15:06] <Absol> No2ody: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1240 [15:07] <breezy> I really thank you very much now the game works, good evening
#1241 [15:07] <mattym> breezy, Enjoy.
#1242 [15:07] <kivi1999> i can log in with my MC name and password
#1243 [15:07] <kivi1999> but i don't have an email next to it
#1244 [15:07] <mattym> ??> kivi1999 account/send-email
#1245 [15:07] <Absol> kivi1999: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1246 [15:07] <Absol> kivi1999: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1247 [15:08] <kivi1999> ooh, i mailed it like a week ago. I guess it will take a while
#1248 [15:08] * breezy [webchat@host36-253-dynamic.17-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#1249 [15:08] <mattym> kivi1999, Yes
#1250 [15:08] <kivi1999> ty
#1251 [15:08] * kivi1999 [webchat@1F2EF3E9.nat.pool.telekom.hu] has quit. (Client Quit)
#1252 [15:09] <JordyWinz> I'm having trouble logging in to my Mojang account. I no longer have access to the original email account, and it's been about a year and a half since I've played Minecraft. I got a new computer for me to play Minecraft on, but I cannot answer the security questions. They're too old to the point to where I can't remember the answers to them.
#1253 [15:10] <mattym> ??> JordyWinz account/send-email
#1254 [15:10] <Absol> JordyWinz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1255 [15:10] <Absol> JordyWinz: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1256 [15:10] <No2ody> https://paste.ubuntu.com/p/T2TjQKNfrp/ mattym
#1257 [15:11] <mattym> ??> No2ody win/reinst
#1258 [15:11] <Absol> No2ody: You may need to reinstall the locally installed files that Minecraft puts into place.
#1259 [15:11] <Absol> No2ody: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1260 [15:11] <No2ody> alright
#1261 [15:12] <Lurks> mattym could it be caused by VPN? i see 1 in there
#1262 [15:12] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has quit. (Remote host closed the connection)
#1263 [15:12] <mattym> Lurks, Not for that issue
#1264 [15:14] <LouWestin> Ok in regard to the narrator not working. I deleted the local minecraft files, but that didn't work. Also, reinstalled the game and deleted the .minecraft folder, but that didn't work either.
#1265 [15:15] <mattym> LouWestin, Not sure what else to try for that then.
#1266 [15:15] <LouWestin> Yeah, maybe I'll fill out a bug report. The rest of the sound works at least
#1267 [15:16] <mattym> LouWestin, We can check if its something on the computer causing it.
#1268 [15:16] <LouWestin> ok
#1269 [15:16] <mattym> LouWestin, Cause I tested it out on mine, and it worked, so likely not a bug on the game side.
#1270 [15:16] <mattym> ??> LouWestin tools/hjt
#1271 [15:16] <Absol> LouWestin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1272 [15:16] <Absol> LouWestin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1273 [15:17] <LouWestin> I checked the other computers I have and they work fine. I'll run the hijack report back in a min
#1274 [15:18] * TixSix [webchat@m90-131-42-114.cust.tele2.lt] has joined #minecrafthelp
#1275 [15:19] <mattym> LouWestin, Yeah the HJT report will let is know if there may be something on that PC causing an incompatibility.
#1276 [15:19] <TixSix> Hello. I have a problem. I bought minecraft, but it only allows me to play using demo version and asks me to buy minecraft again.
#1277 [15:19] <mattym> ??> TixSix launcher/relog
#1278 [15:19] <Absol> TixSix: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1279 [15:21] <TixSix> Didnt help.
#1280 [15:21] <LouWestin> @mattym Ok, here's the log file paste https://paste.ubuntu.com/p/YYbk3y4zBQ/
#1281 [15:22] <mattym> TixSix, Are you sure you are logging in with the same account you used for the purchase?
#1282 [15:22] <TixSix> yes
#1283 [15:22] <mattym> LouWestin, Not seeing anything specific in the report. Try the following.
#1284 [15:22] <TixSix> Wait.
#1285 [15:22] <TixSix> Mb
#1286 [15:23] <mattym> ??> LouWestin av/adwcleaner
#1287 [15:23] <Absol> LouWestin: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1288 [15:23] <Absol> LouWestin: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1289 [15:23] <LouWestin> ok
#1290 [15:23] <TixSix> Im sorry for wasting your time. Wrong email.
#1291 [15:23] <mattym> TixSix, No problem.
#1292 [15:23] <TixSix> Good day to you.
#1293 [15:26] <LouWestin> @mattym Ok, it only found one thing under another user account. C:\Users\dawnm\Favorites\StumbleUpon
#1294 [15:27] * Mhmd [webchat@c-76-125-210-113.hsd1.pa.comcast.net] has joined #minecrafthelp
#1295 [15:28] * Mhmd [webchat@c-76-125-210-113.hsd1.pa.comcast.net] has quit. (Client Quit)
#1296 [15:29] <No2ody> mattym uh i crashed again...
#1297 [15:29] <No2ody> mattym it said unexpected error has occured n stuff
#1298 [15:32] * diegoagustin2003 [webchat@pc-62-228-73-200.cm.vtr.net] has joined #minecrafthelp
#1299 [15:33] <No2ody> mattym ?
#1300 [15:33] <No2ody> i need to go sleep soon buddy XD
#1301 [15:35] <diegoagustin2003> Hi, I wanted to inform you that I have been having problems with the download of minecraft version 1.14, and the support offered by mojang does not help me
#1302 [15:35] <No2ody> mattym https://paste.ubuntu.com/p/xJMx4C9N9d/ crash report
#1303 [15:36] <mattym> No2ody, Ok
#1304 [15:36] <mattym> ??> No2ody gpu/intel/ig7
#1305 [15:36] <Absol> No2ody: Some older versions of Intel integrated graphics hardware do not support features that Minecraft needs in order to work. If you are using a desktop computer, you can install a modern dedicated graphics card. If you are on a laptop you will need to use a computer with newer hardware. Alternatively you can use version 1.13.2 or lower of Minecraft, with the "Use VBOs" option in video settings set to off.
#1306 [15:36] <Lurks> diegoagustin2003 what did mojang tell you to do? it help us to shorten the list
#1307 [15:36] <mattym> LouWestin, Doubt that has anything to do with it.
#1308 [15:36] <No2ody> mattym so should i toggle VBOs on?
#1309 [15:36] * penguin [webchat@cpc134078-cosh17-2-0-cust360.know.cable.virginm.net] has joined #minecrafthelp
#1310 [15:36] <penguin> hello
#1311 [15:36] <mattym> LouWestin, You may want to try a bug report, but it may be hard for them to narrow down.
#1312 [15:36] <mattym> No2ody, On 1.13.2 or older.
#1313 [15:37] <mattym> No2ody, And turn them off.
#1314 [15:37] <No2ody> awh damn
#1315 [15:37] <No2ody> late
#1316 [15:37] <LouWestin> @mattym ok, I'll try that
#1317 [15:37] <LouWestin> @mattym Thanks for your help!
#1318 [15:38] <mattym> LouWestin, Based on the fact you had it work on other PCs
#1319 [15:38] <diegoagustin2003> What happens is that on the minecraft support page, there is no information to help me
#1320 [15:38] <No2ody> mattym launching
#1321 [15:38] <penguin> I have a in game error. whenever I try to launch the game "unable to save download. no_no.lang"
#1322 [15:39] <Lurks> diegoagustin2003 penguin If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1323 [15:39] <mattym> LouWestin, Its probably something on the PC. But not something we can find here.
#1324 [15:39] <LouWestin> @mattym I might just do a reformat and see if that fixes the issue
#1325 [15:40] * Emrys [webchat@pool-71-186-163-113.bflony.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1326 [15:42] * Mantas [webchat@78-56-39-96.static.zebra.lt] has joined #minecrafthelp
#1327 [15:42] <Mantas> Hello?
#1328 [15:44] <No2ody> mattym VBOs off that good?
#1329 [15:44] <mattym> No2ody, Yes
#1330 [15:44] * Mantas [webchat@78-56-39-96.static.zebra.lt] has quit. (Client Quit)
#1331 [15:44] <No2ody> alright so now
#1332 [15:44] <No2ody> save
#1333 [15:44] <No2ody> close
#1334 [15:44] <No2ody> go 1.14
#1335 [15:44] <No2ody> right?
#1336 [15:44] <mattym> No2ody, No
#1337 [15:45] <mattym> No2ody, Run 1.13.2 or lower with VBO off.
#1338 [15:45] <No2ody> or should i play on 1.13.2?
#1339 [15:45] <No2ody> alright
#1340 [15:45] <No2ody> thanks
#1341 [15:45] <mattym> No2ody, Your hardware does not support 1.14 or higher properly.
#1342 [15:45] <No2ody> okay
#1343 [15:53] * No2ody [webchat@188.48.223.207] has quit. (Quit: webchat.esper.net)
#1344 [15:55] * ondrousch [webchat@193.165.96.69] has joined #minecrafthelp
#1345 [15:56] <ondrousch> anyone here? kinda need a help
#1346 [15:56] <Lurks> ondrousch what that be
#1347 [15:56] <ondrousch> how do i load a backed up folder?
#1348 [15:57] <Lurks> ondrousch unzip the folder and move or extract to save folder then it should be visable ingame
#1349 [15:58] <ondrousch> OK i´m gonna try it gimme a second...
#1350 [16:00] * Sam_ [webchat@mta-107-13-46-203.nc.rr.com] has quit. (Quit: webchat.esper.net)
#1351 [16:04] <ondrousch> Thank you very much Lurks you just saved my world with almost 500 hours played on it
#1352 [16:05] * ondrousch [webchat@193.165.96.69] has quit. (Quit: webchat.esper.net)
#1353 [16:21] * Sam [webchat@69-5-204-167.brazos.tx.brazoswifi.com] has joined #minecrafthelp
#1354 [16:24] <Sam> Yesterday I tried to log in to my account, but every time it loads on the client, the loading bar gets stuck in the same spot every time. I tried to delete it and download it again, but that didn't work either. Does anyone know a fix?
#1355 [16:25] <Lurks> Sam is this before you click play or after?
#1356 [16:26] <Sam> After I click play on the launcher, yes.
#1357 [16:28] * john [webchat@ip68-108-42-134.lv.lv.cox.net] has joined #minecrafthelp
#1358 [16:28] <Lurks> Sam have a check for any software that could cause it https://minecraftirc.net/support-articles/known-incompatible-software/
#1359 [16:28] <john> how to un delete my account on mojang
#1360 [16:28] <Sam> Ok I'll try that
#1361 [16:30] * fergilla [webchat@S01061cabc0a439f3.ed.shawcable.net] has joined #minecrafthelp
#1362 [16:30] <john> it work?
#1363 [16:31] <fergilla> how do i find out my old minecraft account name, i got access to the email address for it but can't migrate to mojang account because i can't remember account name
#1364 [16:32] <Lurks> john i dont think u can do that, https://help.mojang.com/customer/portal/articles/1110103
#1365 [16:34] <ba7888b72413a16a> fergilla: if you search your email inbox for "minecraft purchase complete" it has your username
#1366 [16:34] <Sam> I tried it again and uninstalling Norton didn't seen to work. Any other ideas?
#1367 [16:34] <ba7888b72413a16a> as well as transaction id, which can be used to recover access to the account
#1368 [16:34] * AyeeeDarkk [webchat@65-33-9-212.res.bhn.net] has joined #minecrafthelp
#1369 [16:35] <john> how do i undelete my account i have access to my account email
#1370 [16:35] <Lurks> Sam ok, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1371 [16:35] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to then try run minecraft
#1372 [16:36] <Sam> Ok thank you
#1373 [16:36] * fergilla [webchat@S01061cabc0a439f3.ed.shawcable.net] has quit. (Quit: webchat.esper.net)
#1374 [16:36] * john [webchat@ip68-108-42-134.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#1375 [16:36] <AyeeeDarkk> Im trying to join a friend (in the same house same wifi) and he opens his game to LAN and i try to join and then "io.netty.channel.abstractchannel$annotatedconnectexception" shows up. and it's something account related since I've tried on multiple computers. I've tried the following. Restarting computer, Restarting router, turning off firewall
#1376 [16:37] * Sam [webchat@69-5-204-167.brazos.tx.brazoswifi.com] has quit. (Quit: webchat.esper.net)
#1377 [16:39] * Sam [webchat@69-5-204-167.brazos.tx.brazoswifi.com] has joined #minecrafthelp
#1378 [16:40] <Sam> To who ever helped me, thank you! It worked right away.
#1379 [16:40] <Lurks> Sam awesome, have fun
#1380 [16:40] <Lurks> Sam awesome, have fun
#1381 [16:44] * AyeeeDarkk [webchat@65-33-9-212.res.bhn.net] has left #minecrafthelp
#1382 [16:44] * tty [webchat@kntaon1614w-grc-09-74-15-93-141.dsl.bell.ca] has joined #minecrafthelp
#1383 [16:44] * Joe [webchat@c-73-154-128-79.hsd1.pa.comcast.net] has joined #minecrafthelp
#1384 [16:45] * AyeeeDarkk [webchat@65-33-9-212.res.bhn.net] has joined #minecrafthelp
#1385 [16:45] * tty [webchat@kntaon1614w-grc-09-74-15-93-141.dsl.bell.ca] has quit. (Client Quit)
#1386 [16:45] * AyeeeDarkk [webchat@65-33-9-212.res.bhn.net] has quit. (Client Quit)
#1387 [16:46] <Joe> Hello -- I tried to log into my realm and I was told "update pending within 48 hours." That was about 3 days ago and I still get that message. Is there a way to force it to update? Thanks!
#1388 [16:47] <Lurks> Joe thats odd, if your the owner, should be updated already, i dont have much experience in that zone sorry
#1389 [16:49] <Joe> ok thanks. I'm not the owner but I figured it would update automatically if the owner didn't do it
#1390 [16:49] <urielsalis> Joe, nope, the owner has to update it
#1391 [16:49] * Darren [webchat@76-244-132-202.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#1392 [16:49] <Joe> good to know, thanks
#1393 [16:50] <Darren> Is there any possible way to get Minecraft java for free if you have windows 10 edition?
#1394 [16:51] <Darren> hello?
#1395 [16:52] <Darren> anyone here?
#1396 [16:52] <Darren> Can I get Java for free because I have windows 10 edition?
#1397 [16:52] <Darren> windows cost more
#1398 [16:53] <Lurks> the answer be no, we have no idea about it
#1399 [16:53] <Darren> that's trash
#1400 [16:53] <Darren> thanks for helping
#1401 [16:54] * Joe [webchat@c-73-154-128-79.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#1402 [16:59] <Darren> omg omg omg omg omg omg omg
#1403 [16:59] <Darren> that is actually trash
#1404 [17:00] <Darren> u would think a company like minecrft would be on top of this problem
#1405 [17:00] <ba7888b72413a16a> Darren: java edition accounts before bedrock existed get bedrock for free, but not the other way around
#1406 [17:00] <ba7888b72413a16a> so yeah. mojang wants you to buy the game twice :/
#1407 [17:00] <Darren> yeah
#1408 [17:00] <Darren> thank you for the help
#1409 [17:01] * Isaiah [webchat@108-75-2-177.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#1410 [17:01] <Isaiah> Hello, so my pc is having trouble loading any post-1.13.2 version
#1411 [17:02] <Lurks> Isaiah time for a upgrade?
#1412 [17:03] <Isaiah> I don't think so. I even played the release on wednesday, but for the past couple days any attempt to play 1.14 hasn't worked,
#1413 [17:03] <Isaiah> 1.13.2 is perfectly fine, but any snapshot or pre-release after that hasn't.
#1414 [17:04] <Lurks> Isaiah what computer spec do you have? i think VBO is forced on 1.14
#1415 [17:05] <Isaiah> It's a prebuilt ironsides pc, gtx 1050ti and an i5-7400
#1416 [17:05] <Isaiah> standard psu and motherboard, nothing fancy
#1417 [17:06] <Isaiah> definitely enough to run any versions but i can look in the options to turn off VBOs
#1418 [17:07] <Lurks> Isaiah ok, lets have a check for any software that could cause, HiJackThis is a program that will show us a basic overview of programs running on your computer. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1419 [17:07] <Lurks> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and give us the link. If you prefer, you can give us the link in a DM.
#1420 [17:07] * FALALALALALALALALA [webchat@pool-173-63-119-13.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1421 [17:07] <FALALALALALALALALA> hi
#1422 [17:08] <FALALALALALALALALA> hello?
#1423 [17:08] <Lurks> hi
#1424 [17:08] <FALALALALALALALALA> hi ok
#1425 [17:08] <FALALALALALALALALA> so
#1426 [17:08] * jonathan [webchat@pool-108-51-239-77.washdc.fios.verizon.net] has joined #minecrafthelp
#1427 [17:08] * jonathan [webchat@pool-108-51-239-77.washdc.fios.verizon.net] has quit. (Client Quit)
#1428 [17:09] <Isaiah> okay. what now
#1429 [17:09] <FALALALALALALALALA> idk
#1430 [17:09] <Lurks> Isaiah do u have a link for me to see?
#1431 [17:10] <Isaiah> do i do a system scan and save a logfile
#1432 [17:11] <Lurks> Isaiah yes
#1433 [17:11] <Isaiah> it created a notepad file
#1434 [17:12] <Lurks> Isaiah yep, Copy everything, put the log on https://paste.ubuntu.com/ and give us the link. If you prefer, you can give us the link in a DM.
#1435 [17:12] <Isaiah> alright
#1436 [17:15] * Jake [webchat@mta-98-144-250-96.wi.rr.com] has joined #minecrafthelp
#1437 [17:15] * Jake is now known as Guest35821
#1438 [17:16] * sporks [webchat@99-109-20-102.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#1439 [17:17] <Guest35821> I downloaded the mod FTB Presents Skyfactory 3. When I try to open the game with the mod installed I get an error message saying: "Unable to save download. jopt-simple-4.6.jar"
#1440 [17:17] <sporks> why wont these villagers farm/breed? (screenshot: https://imgur.com/UUES3DD)
#1441 [17:18] * potato [webchat@cpe-65-191-71-122.nc.res.rr.com] has joined #minecrafthelp
#1442 [17:18] <potato> hey guys
#1443 [17:18] <potato> so uh
#1444 [17:18] <Lurks> potato hi
#1445 [17:18] <potato> whenever i try to start up minecraft
#1446 [17:18] * potato is now known as Guest5066
#1447 [17:18] <Guest35821> mhm?
#1448 [17:19] <Guest5066> its says 'unable to save download'
#1449 [17:19] <Guest35821> yes
#1450 [17:19] <Lurks> Guest5066 If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1451 [17:19] * hello [webchat@ool-457e5fb4.dyn.optonline.net] has joined #minecrafthelp
#1452 [17:19] * Isaiah [webchat@108-75-2-177.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#1453 [17:19] <Isaiah> sorry i disconnected
#1454 [17:19] <hello> hi
#1455 [17:19] <hello> isaiah
#1456 [17:20] <Lurks> Isaiah oh, thats not good, welcome back
#1457 [17:20] <Isaiah> yeah sorry about that
#1458 [17:20] <hello> hello
#1459 [17:20] <hello> i just have a question
#1460 [17:20] <hello> its ok
#1461 [17:20] <Guest35821> only thing i have is discord and avg antivirus cuz thats one of my only protections
#1462 [17:21] <hello> so i have a xbox and my son stared playing minecraft under that gamertag
#1463 [17:21] <Isaiah> any updates, lurks?
#1464 [17:22] <FALALALALALALALALA> its isaiah thomas lol
#1465 [17:22] <hello> now he has his own gamertag and after 6 months working under my gamertag he wants everything he build under mine to go to his how do i transfer it
#1466 [17:22] <FALALALALALALALALA> sup my knee grows
#1467 [17:23] <FALALALALALALALALA> negros***
#1468 [17:23] <FALALALALALALALALA> nibba
#1469 [17:23] <Lurks> Isaiah do you have the Hijackthis scan information link? i can review
#1470 [17:23] <Guest5066> ah
#1471 [17:23] * FALALALALALALALALA [webchat@pool-173-63-119-13.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1472 [17:23] * hello [webchat@ool-457e5fb4.dyn.optonline.net] has quit. (Client Quit)
#1473 [17:23] <Guest5066> it's norton antivirius
#1474 [17:23] * Guest35821 [webchat@mta-98-144-250-96.wi.rr.com] has quit. (Quit: webchat.esper.net)
#1475 [17:23] <Guest5066> thanks! ^^
#1476 [17:23] * Guest5066 [webchat@cpe-65-191-71-122.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#1477 [17:24] <Isaiah> lurks i posted it in the link you sent
#1478 [17:24] <Isaiah> i can post it again if you need
#1479 [17:25] <Lurks> Isaiah i can't see it, would be great if u can do it again
#1480 [17:25] <Isaiah> sure thing
#1481 [17:25] <Isaiah> there we go, sorry about that
#1482 [17:26] <Lurks> i still cant see anything
#1483 [17:27] <Isaiah> hmm, alright. will you send the link again? i'll redo the whole process
#1484 [17:27] <Lurks> HiJackThis is a program that will show us a basic overview of programs running on your computer. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1485 [17:27] <Lurks> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and give us the link. If you prefer, you can give us the link in a DM.
#1486 [17:28] <Isaiah> alright
#1487 [17:28] * nutellaminegirl [webchat@186-225-12-7.formatto.net] has joined #minecrafthelp
#1488 [17:30] <Isaiah> lurks is it showing up?
#1489 [17:30] <Lurks> Isaiah no
#1490 [17:31] <Isaiah> its showing up as pasted for me
#1491 [17:31] <CapFan67> Isaiah, What you should be sharing is a link to the page, something like this: https://paste.ubuntu.com/p/YYbk3y4zBQ/
#1492 [17:31] * JMac4533 [webchat@ec2-54-227-28-211.compute-1.amazonaws.com] has joined #minecrafthelp
#1493 [17:31] <CapFan67> Isaiah, Though, of course, your link will have a different ending.
#1494 [17:31] <Isaiah> ahhhh okay, thank you
#1495 [17:31] <JMac4533> I am getting the error "unable to log on- authentication servers are currently down for maintenance" whenever I try to join a server; how do I fix?
#1496 [17:31] <Isaiah> https://paste.ubuntu.com/p/Bb2SX6Q7q4/
#1497 [17:33] <ba7888b72413a16a> ??> Isaiah av/adwcleaner
#1498 [17:33] <Absol> Isaiah: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1499 [17:33] <Absol> Isaiah: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1500 [17:33] <ba7888b72413a16a> the culprit is PremierOpinion
#1501 [17:33] <Lurks> Isaiah ok, i see u have some malwares and Razer Synapse
#1502 [17:34] <ba7888b72413a16a> Isaiah: ^ yeah that too
#1503 [17:34] <Isaiah> lurks yeah synapse is just for macros for my gear and lighting and whatnot
#1504 [17:34] <ba7888b72413a16a> Razer Synapse / Razer Cortex - Crashes the game with exit code -805306369 or Out Of Memory Errors by limiting the amount of memory Minecraft is allowed to use.
#1505 [17:34] <ba7888b72413a16a> PremierOpinion - Causes general and memory related crashes.
#1506 [17:35] <Isaiah> okay, well should i just edit synapse to remove that or just run the malware cleaner
#1507 [17:35] <ba7888b72413a16a> sounds like razer synapse would only cause a problem if there's memory limits configured
#1508 [17:35] <ba7888b72413a16a> Isaiah: go ahead and try the malware scan first
#1509 [17:35] <Isaiah> ill check cortex as well
#1510 [17:35] <JMac4533> I am getting the error "Failed to log in: the authentication servers are currently down for maintenance" whenever I try to join a server; how do I fix?
#1511 [17:36] * nutellaminegirl [webchat@186-225-12-7.formatto.net] has quit. (Quit: webchat.esper.net)
#1512 [17:36] <Lurks> JMac4533 is this just 1 server or many?
#1513 [17:36] <JMac4533> every server
#1514 [17:37] <Lurks> JMac4533 have u visited a site called McLeak before?
#1515 [17:37] <JMac4533> I have not
#1516 [17:37] <JMac4533> and the servers work for all of my friends; this happened to me yesterday
#1517 [17:38] <Isaiah> lurks yeah, premier opinion is popping up, ill clean and repair all of them though
#1518 [17:38] <ba7888b72413a16a> Isaiah: use malwarebytes for actually removing it. I'm not sure how good HijackThis's built in removal is
#1519 [17:38] <Lurks> JMac4533 ok good, have u tried restarting your internet connections?
#1520 [17:39] <JMac4533> yes I also tried re downloading minecraft; I also turned off my firewall nothing has worked
#1521 [17:40] <Lurks> JMac4533 lets have a check for any software that could cause it, HiJackThis is a program that will show us a basic overview of programs running on your computer. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1522 [17:40] <Lurks> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and give us the link. If you prefer, you can give us the link in a DM.
#1523 [17:40] <CapFan67> JMac4533, My lookup tools suggest you're behind a VPN/Proxy. Disable your VPN and try again.
#1524 [17:41] <JMac4533> ok cool I'll have it done in a min
#1525 [17:41] * Isaiah [webchat@108-75-2-177.lightspeed.dybhfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1526 [17:41] <JMac4533> I had a VPN but I uninstalled after the server didn't work, the problem still persisted
#1527 [17:42] * adill [webchat@90.sub-174-234-128.myvzw.com] has joined #minecrafthelp
#1528 [17:42] * Sam [webchat@69-5-204-167.brazos.tx.brazoswifi.com] has quit. (Quit: webchat.esper.net)
#1529 [17:42] <CapFan67> JMac4533, Your connection: "ec2-54-227-28-211.compute-1.amazonaws.com" <-- Amazon IPs are definitely *not* a home IP.
#1530 [17:42] <adill> hello everyone i need some help. I just reinstalled minecraft and java on my computer, but it still crashes every time i try to load it from the launcher
#1531 [17:43] <JMac4533> ahh crap I don't know then the vpn is def uninstalled
#1532 [17:43] <Lurks> adill many causes, lets have a check with HiJackThis is a program that will show us a basic overview of programs running on your computer. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1533 [17:43] <Lurks> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and give us the link. If you prefer, you can give us the link in a DM.
#1534 [17:44] <CapFan67> JMac4533, uninstalling the software doesn't reset your connection. Try rebooting your PC.
#1535 [17:44] <ba7888b72413a16a> JMac4533: odd. maybe try looking at system-wide proxy configuration - https://www.dummies.com/computers/operating-systems/windows-10/how-to-set-up-a-proxy-in-windows-10/
#1536 [17:44] * michael [webchat@50.110.97.150] has joined #minecrafthelp
#1537 [17:44] <ba7888b72413a16a> some sort of malware could also have set a proxy at some point
#1538 [17:45] * michael is now known as Guest99758
#1539 [17:45] * swordholder [webchat@59-102-76-3.tpgi.com.au] has joined #minecrafthelp
#1540 [17:45] <JMac4533> ahh ok Ill finish with the HiJack program and send you the file
#1541 [17:46] <Guest99758> Hello, i'm currently trying to download 1.12 direwolf20 modpack on twitch. I can start it and it downloads, but when I get to the launcher and try to launch it, it says unable to delete corrupted file. Please help. This is very frustrating and it's happening with multiple modpacks.
#1542 [17:46] <JMac4533> here's the link: https://paste.ubuntu.com/p/QGwMjxmp4b/
#1543 [17:46] * Guest99758 [webchat@50.110.97.150] has quit. (Client Quit)
#1544 [17:47] * michael191919 [webchat@50.110.97.150] has joined #minecrafthelp
#1545 [17:47] <michael191919> accidently left.
#1546 [17:47] <adill> https://paste.ubuntu.com/p/3D8nfxb4tW/
#1547 [17:47] <michael191919> so how do I fix the unable to delete corrupt file thing?
#1548 [17:47] <adill> that's the link\
#1549 [17:47] <mattym> ??> michael191919 mods
#1550 [17:47] <Absol> michael191919: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1551 [17:47] <Absol> michael191919: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1552 [17:48] <ba7888b72413a16a> michael191919: you might want to post to /r/feedthebeastcrashes
#1553 [17:48] <michael191919> wow
#1554 [17:48] <michael191919> uh.
#1555 [17:48] <ba7888b72413a16a> modded issues take a bit more to work out
#1556 [17:48] <michael191919> i don't have reddit
#1557 [17:48] <Lurks> JMac4533 i see the VPN still about and u might have malwares, i'm not too sure
#1558 [17:48] <michael191919> i was just looking for a fix.
#1559 [17:48] * Amigo [webchat@141.195.57.129] has joined #minecrafthelp
#1560 [17:48] <ba7888b72413a16a> michael191919: one thing to try is to reinstall the twitch launcher entirely
#1561 [17:48] <JMac4533> ok do you know how I can take off the VPN?
#1562 [17:48] <michael191919> i don't know how to do that.
#1563 [17:49] <Amigo> Is it possible to have a direct message with any volenteers?
#1564 [17:49] <swordholder> I just downloaded Java edition on my MacBook (Mojave). However it is showing error: "Launcher plugin '/user/........./Application Support/minecraft/launcher/launcher.bundle' is not present or failed to load. Launcher components will be re-checked on next launch. Try starting the launcher again." Appreciate any help. Thanks.
#1565 [17:49] <mattym> Amigo, Just ask your question in the chat.
#1566 [17:49] <Amigo> It's a very private matter regarding harassment against me due to the nature of my account
#1567 [17:49] <ba7888b72413a16a> michael191919: to find where the twitch files are located - https://ftb.gamepedia.com/Troubleshooting#Locating_Logs
#1568 [17:49] <mattym> ??> swordholder mac/reinst/manual
#1569 [17:49] <Absol> swordholder: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#1570 [17:49] <Absol> swordholder: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#1571 [17:50] <ba7888b72413a16a> michael191919: after clicking "open folder" go a few files up until you find the directory containing all twitch-related files
#1572 [17:50] <ba7888b72413a16a> michael191919: and rename that
#1573 [17:50] <Lurks> adill McAfee could be causing issue, can you disable or uninstall and try run minecraft
#1574 [17:51] <mattym> JMac4533, Uninstall the program called ProtonVPN from the computer, restart after its removed to make sure its completely gone.
#1575 [17:51] * Isaiah [webchat@108-75-2-177.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#1576 [17:51] <Isaiah> thanks for your help guys, everything is sorted out
#1577 [17:51] <ba7888b72413a16a> Isaiah: awesome :)
#1578 [17:51] <mattym> Amigo, Contact the people who run the servers its happening on.
#1579 [17:51] <Lurks> Isaiah great, have fun
#1580 [17:52] <JMac4533> ok restarting
#1581 [17:52] * JMac4533 [webchat@ec2-54-227-28-211.compute-1.amazonaws.com] has quit. (Quit: webchat.esper.net)
#1582 [17:52] <Amigo> okay, thank you
#1583 [17:52] <Amigo> okay, thank you
#1584 [17:52] * Amigo [webchat@141.195.57.129] has left #minecrafthelp
#1585 [17:52] * BryceisJelly [webchat@174-081-121-240.dhcp.chtrptr.net] has joined #minecrafthelp
#1586 [17:53] <adill> ill try uninstalling mcafee
#1587 [17:53] <mattym> ??> adill av/mcafee/uninstall
#1588 [17:53] <Absol> adill: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#1589 [17:53] <BryceisJelly> I paid for the Minecraft game and having trouble with the download
#1590 [17:53] <mattym> BryceisJelly, What happens when you try?
#1591 [17:53] <adill> thanks
#1592 [17:54] <BryceisJelly> saying there is an issue with Java and I am being denied. I have updated and restarted computer. I have unistlled and re installed and resarted computer
#1593 [17:54] <Lurks> guess i take a break, matty here :D
#1594 [17:54] <mattym> BryceisJelly, What is the exact error?
#1595 [17:54] * jmac4533 [webchat@ec2-54-227-28-211.compute-1.amazonaws.com] has joined #minecrafthelp
#1596 [17:54] <jmac4533> ok it's uninstalled should I try starting a server again?
#1597 [17:54] * mooror [webchat@S010670037e5bb886.cg.shawcable.net] has joined #minecrafthelp
#1598 [17:55] <BryceisJelly> Unable to start Java.
#1599 [17:55] <BryceisJelly> Error details: Access is denied.
#1600 [17:55] <mattym> jmac4533, You connection to here still looks the same, so its probably still gonna have the same issue.
#1601 [17:55] <mattym> jmac4533, Are you on a home internet connection?
#1602 [17:55] * swordholder [webchat@59-102-76-3.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#1603 [17:55] <jmac4533> yes I am
#1604 [17:55] <mooror> I need help migrating a minecraft account from Beta 1.5 to a mojang account without the Email or Transaction ID
#1605 [17:55] <BryceisJelly> yes
#1606 [17:55] <mattym> jmac4533, Any parental control software installed on the machine?
#1607 [17:56] <mattym> mooror, Only Mojang can help you there, and you are gonna need one of the two.
#1608 [17:56] <jmac4533> yes- but only related to chrome browser I don't think it's related
#1609 [17:56] <mattym> ??> mooror account/send-email
#1610 [17:56] <Absol> mooror: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1611 [17:56] <Absol> mooror: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1612 [17:56] <mattym> jmac4533, Are you sure its limited to the browser?
#1613 [17:56] <ba7888b72413a16a> jmac4533: what happens when you google "what is my ip" in firefox?
#1614 [17:56] <mattym> BryceisJelly, There should be more to the error.
#1615 [17:57] <jmac4533> it comes up with this: 54.227.28.211
#1616 [17:57] <mooror> You see, I dont have the email or ID as the account was created 8 years ago on my parents old email and they have a ton
#1617 [17:57] <ba7888b72413a16a> jmac4533: that is an amazon IP, hmm
#1618 [17:57] <mattym> ??> mooror account/trans-id
#1619 [17:57] <Absol> mooror: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1620 [17:57] <ba7888b72413a16a> jmac4533: and you've checked your system-wide proxy settings?
#1621 [17:58] <jmac4533> it's turned off
#1622 [17:58] <mattym> mooror, Nothing we can do here, check the info Absol gave you, then contact Mojang.
#1623 [17:58] <ba7888b72413a16a> see here - https://www.dummies.com/computers/operating-systems/windows-10/how-to-set-up-a-proxy-in-windows-10/
#1624 [17:58] <jmac4533> proxies are turned off, and I'm not sure it's just on browser but it shouldn't be messing with my games
#1625 [17:58] * swordholder [webchat@59-102-76-3.tpgi.com.au] has joined #minecrafthelp
#1626 [17:58] <jmac4533> it just monitors my search history
#1627 [17:58] <ba7888b72413a16a> jmac4533: it might be worthwhile to just run a general malware scan
#1628 [17:59] <jmac4533> ok
#1629 [17:59] <ba7888b72413a16a> ??> jmac4533 av/malwarebytes
#1630 [17:59] <jmac4533> is windows defender good enough?
#1631 [17:59] <Absol> jmac4533: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#1632 [17:59] <Absol> jmac4533: Download it here: https://www.malwarebytes.org/
#1633 [17:59] <Absol> jmac4533: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#1634 [17:59] <mattym> jmac4533, Old HJT log showed a proxy, can you get a new one before checking anything else. Let me know if you need the instructions again.
#1635 [17:59] <swordholder> Absol: it didn't work. there is no folder in Application Support.
#1636 [17:59] <mattym> swordholder, Did you open it exactly as instructed?
#1637 [18:00] <swordholder> yes
#1638 [18:00] <mattym> swordholder, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1639 [18:00] <swordholder> I don't think so. Let me check again.
#1640 [18:01] * adill [webchat@90.sub-174-234-128.myvzw.com] has quit. (Quit: webchat.esper.net)
#1641 [18:01] * mooror [webchat@S010670037e5bb886.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
#1642 [18:01] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1643 [18:01] <jmac4533> how do I find out what to put in the script address?
#1644 [18:02] <ba7888b72413a16a> jmac4533: those instructions are for setting a proxy. you would want to remove a proxy
#1645 [18:02] <ba7888b72413a16a> I just linked that page because it indicates how to get to the proxy settings interface
#1646 [18:02] <ba7888b72413a16a> jmac4533: anyways run another hijackthis scan as mattym suggests
#1647 [18:02] <mattym> swordholder, Ok, make sure the default Mac firewall (In Preferences -> Security and Privacy) is off. Delete the minecraft app from the Applications folder. Then download it again from minecraft.net/download and re-install.
#1648 [18:03] <jmac4533> oh ok my proxy setting is off
#1649 [18:04] * sporks [webchat@99-109-20-102.lightspeed.rlghnc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1650 [18:04] <jmac4533> what's the link to the site to post the hijackthis?
#1651 [18:04] <mattym> ??> jmac4533 paste
#1652 [18:04] <Absol> jmac4533: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1653 [18:04] <jmac4533> https://paste.ubuntu.com/p/KG7yyRCRbf/
#1654 [18:05] <jmac4533> also running a malware now
#1655 [18:05] <mattym> jmac4533, And thats a newly generated report?
#1656 [18:05] <jmac4533> yes
#1657 [18:05] <mattym> jmac4533, Its showing an active proxy setting.
#1658 [18:05] * ApxTheGod [webchat@45.56.194.105] has joined #minecrafthelp
#1659 [18:05] <ApxTheGod> hi
#1660 [18:05] <ApxTheGod> oov
#1661 [18:05] <ApxTheGod> no one here?
#1662 [18:06] <ba7888b72413a16a> jmac4533: hmm, what if you go into the windows 7 proxy settings in the control panel, rather than windows 10 settings https://www.perfect-privacy.com/en/manuals/windows_7_httpproxy
#1663 [18:06] <jmac4533> the "use a proxy server" switch is off in my settings
#1664 [18:06] <ba7888b72413a16a> I don't know why those two settings panels would be different
#1665 [18:06] <ba7888b72413a16a> but windows is weird like that sometimes
#1666 [18:06] <ApxTheGod> mine keeps saying could not connect to servber D:
#1667 [18:07] <mattym> ??> ApxTheGod tools/hjt
#1668 [18:07] <Absol> ApxTheGod: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1669 [18:07] <Absol> ApxTheGod: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1670 [18:07] * jmac4533 [webchat@ec2-54-227-28-211.compute-1.amazonaws.com] has quit. (Quit: webchat.esper.net)
#1671 [18:08] * BryceisJelly [webchat@174-081-121-240.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#1672 [18:09] * jmac4533 [webchat@ec2-18-215-33-203.compute-1.amazonaws.com] has joined #minecrafthelp
#1673 [18:09] <jmac4533> it's off there as well
#1674 [18:09] <mattym> jmac4533, Now its off.
#1675 [18:09] <mattym> jmac4533, Try connecting to a server again.
#1676 [18:09] <jmac4533> oh ok so no proxy?
#1677 [18:09] <ba7888b72413a16a> what, I still see him connecting from an amazon host
#1678 [18:10] <swordholder> mattym: didn't work
#1679 [18:10] <mattym> jmac4533, Sorry, meant to say, its off now, or was it off?
#1680 [18:10] <jmac4533> it was already off
#1681 [18:10] <ba7888b72413a16a> strange
#1682 [18:10] <jmac4533> malwarebites is finding threats by the way
#1683 [18:11] <mattym> jmac4533, Cause the connection to here is still showing up as an Amazon cloud service IP.
#1684 [18:11] <jmac4533> I'm guessing I have a malware
#1685 [18:11] <ba7888b72413a16a> just running malwarebytes and then rebooting may very well fix it. I would assume that being proxied by an amazon IP is a sign that it's something malicious
#1686 [18:11] <jmac4533> because I never logged into my VPN software so it never should have done anything
#1687 [18:11] <mattym> swordholder, Can you check the install directory again to make sure nothing is there.
#1688 [18:12] <mattym> ??> swordholder mac/reinst/manual
#1689 [18:12] <Absol> swordholder: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#1690 [18:12] <Absol> swordholder: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#1691 [18:12] <jmac4533> would having a tor browser on my computer do anything?
#1692 [18:12] <ba7888b72413a16a> no legitimate VPN or proxy has an amazon IP, since that's against the amazon ToS
#1693 [18:12] <ba7888b72413a16a> jmac4533: probably not
#1694 [18:12] <jmac4533> ok I ran a general scan on malwarebites it found 22 threats should I do a custom as well
#1695 [18:13] <ba7888b72413a16a> jmac4533: not sure what the difference is, but you can probably reboot and try minecraft again
#1696 [18:13] <jmac4533> ok will do
#1697 [18:13] * jmac4533 [webchat@ec2-18-215-33-203.compute-1.amazonaws.com] has quit. (Client Quit)
#1698 [18:14] * adill [webchat@90.sub-174-234-128.myvzw.com] has joined #minecrafthelp
#1699 [18:15] <adill> ok so i am back after uninstalling mcafee and my minecraft is still crashing at startup
#1700 [18:15] <adill> please help\
#1701 [18:15] * jmac4533 [webchat@ec2-54-227-28-211.compute-1.amazonaws.com] has joined #minecrafthelp
#1702 [18:15] <jmac4533> rebooted with threats removed- is my ip normal now?
#1703 [18:15] <swordholder> Absol: tried again - nothing
#1704 [18:15] <ba7888b72413a16a> jmac4533: it isn't. strange.
#1705 [18:16] <mattym> jmac4533, Who is your ISP as far as you know?
#1706 [18:16] <jmac4533> what do you mean
#1707 [18:16] <mattym> ??> adill launcher/log
#1708 [18:16] <jmac4533> and servers still not working
#1709 [18:16] <Absol> adill: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1710 [18:16] <swordholder> mattym What do you mean by Mac/reinst/manual.
#1711 [18:16] <mattym> jmac4533, The company you pay for internet service.
#1712 [18:16] <mattym> swordholder, Its what made Absol type the instructions to you.
#1713 [18:16] <jmac4533> oh verizon I believe
#1714 [18:16] <ba7888b72413a16a> that would be very strange if your ISP was routing you through some random amazon ec2 instance
#1715 [18:17] <ba7888b72413a16a> jmac4533: do you have a phone connected to wifi, or another computer?
#1716 [18:17] <jmac4533> minecraft works on my family members mac
#1717 [18:17] <mattym> swordholder, Yeah, you may just have to wait for an update to fix that issue. Last time we saw it the reinstall worked.
#1718 [18:17] <ba7888b72413a16a> jmac4533: you might try googling "what is my ip" on that
#1719 [18:17] <jmac4533> it's just my computer
#1720 [18:17] <mattym> jmac4533, Is Mobicip the parental control software you have?
#1721 [18:18] <jmac4533> yes
#1722 [18:18] <jmac4533> could that be doing something?
#1723 [18:18] * swordholder [webchat@59-102-76-3.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#1724 [18:18] <mattym> jmac4533, From what I am reading, it sort of suggest they use proxy settings to achieve part of the protection.
#1725 [18:18] <mattym> jmac4533, See if disabling or removing it helps.
#1726 [18:18] <jmac4533> ahh ok I'll talk to my parents
#1727 [18:18] <ba7888b72413a16a> "Built leveraging Amazon’s EC2 Cloud Architecture, Mobicip’s software solution is the first to bring an enterprise-class software as a service (SaaS) model to content filtering, making it one of the most extensive parental control solutions available."
#1728 [18:19] <ba7888b72413a16a> makes sense
#1729 [18:19] <jmac4533> ohh so it's an amazon company?
#1730 [18:19] <ba7888b72413a16a> jmac4533: well, an amazon customer
#1731 [18:19] <ba7888b72413a16a> they have content filtering servers hosted by amazon's datacenters
#1732 [18:20] <ba7888b72413a16a> (which is a very silly way to build a parental controls firewall)
#1733 [18:20] <mattym> Would probably be smarter of them to do it via the browsers proxy settings, but from the issue you are having it looks like they are doing it computer wide.
#1734 [18:20] <adill> https://paste.ubuntu.com/p/4Wx5dQWDhf/
#1735 [18:20] <adill> i think i did it right
#1736 [18:21] <mattym> adill, Do you have any texture/resource packs installed?
#1737 [18:21] <adill> no i dont think so
#1738 [18:21] <mattym> ??> adill win/reinst
#1739 [18:21] <Absol> adill: You may need to reinstall the locally installed files that Minecraft puts into place.
#1740 [18:21] <Absol> adill: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1741 [18:21] <ba7888b72413a16a> from adill's log -> [STDERR]: java.lang.OutOfMemoryError: Java heap space
#1742 [18:22] <mattym> ba7888b72413a16a, Yes, which can be causes by a few different things.
#1743 [18:22] <adill> okie dokie
#1744 [18:23] <jmac4533> ok so my mom says she won't uninstall it right now, is it possible that something else is causing the issue?
#1745 [18:24] * the_jamy [webchat@ip68-101-112-23.oc.oc.cox.net] has joined #minecrafthelp
#1746 [18:24] <ba7888b72413a16a> jmac4533: it's almost certainly mobicip
#1747 [18:24] <mattym> jmac4533, No, based on the programs own description, thats the cause
#1748 [18:24] <jmac4533> ok thanks a lot for your help you're all really smart
#1749 [18:24] <the_jamy> im having a netty issue when trying to log into my friends server what should i do???
#1750 [18:25] <mattym> the_jamy, Are you able to connect to other servers?
#1751 [18:25] <the_jamy> yes
#1752 [18:25] <mattym> the_jamy, Are other people able to access your friends server?
#1753 [18:25] <the_jamy> yah
#1754 [18:25] <mattym> the_jamy, What is the full text of the error?
#1755 [18:26] <the_jamy> io.netty.channel.AbstractChannelAnnotatedConnectException
#1756 [18:26] <mattym> the_jamy, There should be more to it
#1757 [18:27] <the_jamy> yah srry the fuul one is io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further info
#1758 [18:28] <mattym> the_jamy, It just means you cannot make a stable connection to your friends network. Nothing you or your friend can really do about it. Just have to try at another time.
#1759 [18:29] <the_jamy> thank You for the help!!!
#1760 [18:29] * the_jamy [webchat@ip68-101-112-23.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
#1761 [18:30] * the_jamy [webchat@ip68-101-112-23.oc.oc.cox.net] has joined #minecrafthelp
#1762 [18:31] * the_jamy [webchat@ip68-101-112-23.oc.oc.cox.net] has quit. (Client Quit)
#1763 [18:35] * adill [webchat@90.sub-174-234-128.myvzw.com] has quit. (Quit: webchat.esper.net)
#1764 [18:36] * KosseyBear [webchat@c-73-189-146-105.hsd1.ca.comcast.net] has joined #minecrafthelp
#1765 [18:38] <KosseyBear> Can only play the the new version of Minecraft, but I am wanting to play the Java Version. It is only giving me the option to buy the game.
#1766 [18:38] <mattym> KosseyBear, Which version of the game do you own?
#1767 [18:39] <KosseyBear> I should own the old Java version before it was bought by Microsoft. Migrated my account a year or two ago.
#1768 [18:40] <mattym> KosseyBear, Are you sure you are logging in with the email you migrated to?
#1769 [18:41] <KosseyBear> Yes, it should be the correct email.
#1770 [18:41] <mattym> KosseyBear, What do you see if you log in at account.mojang.com/me ?
#1771 [18:43] <KosseyBear> Pops up with Attention! My account has not been secured etc... And My Gift Codes: Redeem Gift Code or Prepaid Card
#1772 [18:43] * PrinceAwkward [webchat@dhcp-136-124-212-67.cf-res.cfu.net] has joined #minecrafthelp
#1773 [18:43] <mattym> KosseyBear, It does not show a username on that page?
#1774 [18:44] <PrinceAwkward> Minecraft keeps crashing when im trying to download 1.12
#1775 [18:44] <mattym> PrinceAwkward, What happens with 1.14?
#1776 [18:44] <KosseyBear> No, just my Email address.
#1777 [18:44] * PrinceAwkward [webchat@dhcp-136-124-212-67.cf-res.cfu.net] has quit. (Client Quit)
#1778 [18:44] <mattym> KosseyBear, That would suggest that is not the Mojang account you migrated to.
#1779 [18:45] <mattym> ??> KosseyBear account/forgot-email
#1780 [18:45] <Absol> KosseyBear: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1781 [18:53] <KosseyBear> Found that it is still under an old email. -_-
#1782 [18:58] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#1783 [19:01] * michael191919 [webchat@50.110.97.150] has quit. (Quit: webchat.esper.net)
#1784 [19:28] * kkk [webchat@45-238-75-135.aliancalink.com.br] has joined #minecrafthelp
#1785 [19:28] <kkk> ok
#1786 [19:29] * kkk [webchat@45-238-75-135.aliancalink.com.br] has quit. (Client Quit)
#1787 [19:32] * Jordan5 [webchat@162.253.128.10] has joined #minecrafthelp
#1788 [19:33] * Jordan5 [webchat@162.253.128.10] has quit. (Client Quit)
#1789 [19:38] * BL4Z3_YT [webchat@75-164-154-38.ptld.qwest.net] has joined #minecrafthelp
#1790 [19:39] <BL4Z3_YT> hello when I was running minecraft and trying to play on a server going thru a nether portal and wanted some help
#1791 [19:40] <Lurks> ok
#1792 [19:40] <BL4Z3_YT> There is a pastebin log the link to it is https://pastebin.com/JAvVyMXz
#1793 [19:42] <BL4Z3_YT> It is huge and I am using the impact client on 1.13.2 on windows 10
#1794 [19:44] <Lurks> i have no idea what that client is, seems like your CPU is fallen short to fully run minecraft
#1795 [19:45] <BL4Z3_YT> It has hacks in it and I could link to the download for it
#1796 [19:46] * orangeface37 [webchat@172-0-42-207.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#1797 [19:47] <orangeface37> It is not letting me install the 1.14 model and every time I try it says error grindstone1.ogg
#1798 [19:47] <Lurks> oh no, sorry we can't have help u, if u r running those BL4Z3_YT
#1799 [19:47] <Lurks> orangeface37 If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1800 [19:47] <orangeface37> ok
#1801 [19:49] <BL4Z3_YT> Bye
#1802 [19:49] * BL4Z3_YT [webchat@75-164-154-38.ptld.qwest.net] has quit. (Quit: webchat.esper.net)
#1803 [19:57] * zHaisen [webchat@132.184.66.45] has joined #minecrafthelp
#1804 [19:57] <zHaisen> :v
#1805 [19:58] <zHaisen> ehhh.. hello?
#1806 [19:58] <Lurks> hi
#1807 [19:58] <zHaisen> Can you help me with a problem
#1808 [19:58] * Kaidu [webchat@76-209-90-37.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#1809 [19:58] <Lurks> zHaisen i might be able to
#1810 [19:59] <Kaidu> cant log into the website and my launcher keeps saying "Could not connect to server."
#1811 [19:59] <Lurks> Kaidu did u visit a website called McLeak before?
#1812 [20:00] <Kaidu> no
#1813 [20:00] <zHaisen> something like this I think, I can not really enter premium servers, says authentication error
#1814 [20:00] <Kaidu> tbh I haven't played for mounths
#1815 [20:00] <zHaisen> :V
#1816 [20:01] <Kaidu> just want to log in and play with my friends on discord but it wont connect and idk how to fix it
#1817 [20:01] <Lurks> Kaidu zHaisen ok, lets have a check for any software issue, HiJackThis is a program that will show us a basic overview of programs running on your computer. information. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1818 [20:01] <Lurks> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and give us the link. If you prefer, you can give us the link in a DM.
#1819 [20:01] <Lurks> Kaidu oh, might be caused by discord overlay, if it's on
#1820 [20:01] * Austin [webchat@61.50.sitronorkide.nl] has joined #minecrafthelp
#1821 [20:02] <Austin> Why does it say could not connect to server when i try to login??
#1822 [20:02] <zHaisen> ¿What?
#1823 [20:02] <Austin> also when I login online it doesn't load
#1824 [20:03] <Kaidu> kk did it
#1825 [20:03] <Lurks> Austin lets have a check for any software that could be causing it, HiJackThis is a program that will show us a basic overview of programs running on your computer. information. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1826 [20:03] <Lurks> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and give us the link. If you prefer, you can give us the link in a DM.
#1827 [20:03] <Kaidu> anything wrong?
#1828 [20:04] <Lurks> Kaidu i don't see any link, if u ran the scan
#1829 [20:04] <zHaisen> I do not know what to do xd
#1830 [20:04] <Kaidu> https://paste.ubuntu.com/p/cT6Z6TBS6R/
#1831 [20:04] <Kaidu> sorry diddint know I had to paste it here
#1832 [20:04] <Lurks> zHaisen follow the instruction
#1833 [20:05] <zHaisen> ok
#1834 [20:05] <Kaidu> my account name is 1Kaidu1
#1835 [20:05] <Kaidu> if that helps
#1836 [20:06] <Lurks> Kaidu i'm afriad you did visit a website called McLeak, you have to fix this
#1837 [20:06] <Kaidu> how? could of been one of my little sibling tbh
#1838 [20:07] <zHaisen> tmree :v
#1839 [20:07] <Lurks> Kaidu could be, i'm link u the info to fix it
#1840 [20:07] <Lurks> Kaidu could be, i'm link u the info to fix it
#1841 [20:07] * LouWestin [uid319238@id-319238.highgate.irccloud.com] has left #minecrafthelp
#1842 [20:07] <Kaidu> can you tell me plz? I really just want to play on my pc
#1843 [20:08] <Lurks> Kaidu https://paste.gg/p/anonymous/0cf0739f29664a2b9a8f0501cb880cc4
#1844 [20:08] <zHaisen> What I want is to play on the servers :, v
#1845 [20:08] <Austin> I sent it to the linl
#1846 [20:08] <Austin> link
#1847 [20:09] <zHaisen> says: error when logging in: authentication is currently disabled by maintenance
#1848 [20:09] <Lurks> Austin i don't see, sorry, did u copy the url and paste here?
#1849 [20:09] <Austin> https://paste.ubuntu.com/p/6kjDGZGWqf/
#1850 [20:10] <zHaisen> It's hard for me to read and write a little because I'm Spanish
#1851 [20:11] <zHaisen> Can you help me with my problem?
#1852 [20:11] <Kaidu> thank you
#1853 [20:11] <Kaidu> love you man have a good day
#1854 [20:12] <Austin> I sent the url
#1855 [20:12] * dashy [webchat@93-142-23-202.adsl.net.t-com.hr] has joined #minecrafthelp
#1856 [20:12] <Lurks> Austin could be caused by Avast, disable or uninstall and try again
#1857 [20:12] * Kaidu [webchat@76-209-90-37.lightspeed.jcvlfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1858 [20:13] <Austin> i should disable avast? how?
#1859 [20:13] <Lurks> zHaisen i'm not spanish :/
#1860 [20:13] <Lurks> Austin i'm not sure, i haven't used it before
#1861 [20:13] <zHaisen> I already know: v
#1862 [20:14] <Austin> should i disable avast firewall?
#1863 [20:14] <zHaisen> I understand, just help me with my problem
#1864 [20:14] <Lurks> Austin yes
#1865 [20:14] <Lurks> zHaisen Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1866 [20:14] <dashy> hey guys, ive just created a new server earlier today and ive been playing on it from my other pc and after like an hour of playing i got disconnected and now every time i reconnect i get stack overflow error after a few seconds. anyone knows whats that all about?
#1867 [20:15] <Lurks> zHaisen Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file".
#1868 [20:15] <Austin> Didn't work but thanks for trying to help
#1869 [20:16] <zHaisen> ok
#1870 [20:16] <Lurks> dashy https://minecraftirc.net/support-articles/get-minecraft-log/ im not sure if i can solve this, might be someone else
#1871 [20:18] <Lurks> Austin Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1872 [20:18] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and try login
#1873 [20:18] <dashy> oh nice, just a minute
#1874 [20:19] <Lurks> zHaisen has the scan finish and save? next step: After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/
#1875 [20:20] <zHaisen> Lurks
#1876 [20:20] <zHaisen> I did it
#1877 [20:21] <Lurks> zHaisen last step: give us the link. If you prefer, you can give us the link in a DM.
#1878 [20:21] <zHaisen> ok
#1879 [20:21] * JohnnyD5233 [webchat@ip68-225-206-188.ph.ph.cox.net] has joined #minecrafthelp
#1880 [20:22] <dashy> so i get connection lost - stack overflow, i guess something is wrong with the server
#1881 [20:22] <dashy> this is the log here
#1882 [20:22] <dashy> https://paste.ubuntu.com/p/QmMvzrzkG6/
#1883 [20:22] <JohnnyD5233> hey there so i wanted to redeem a windows 10 code but it says that it has already been redeemed what should i do or who should i contact
#1884 [20:24] <CapFan67> JohnnyD5233, Where did the code come from?
#1885 [20:24] <Lurks> dashy hm im not sure, sorry
#1886 [20:24] <JohnnyD5233> thats alright, thank you
#1887 [20:24] <Lurks> oh capfan67 here, might be able to sovle it
#1888 [20:24] <dashy> its cool dude, thanks for trying
#1889 [20:25] <JohnnyD5233> the code was from minecraft
#1890 [20:25] <JohnnyD5233> since i had minecraft from 2013
#1891 [20:25] <JohnnyD5233> but i dont remember redeeming it
#1892 [20:25] <CapFan67> JohnnyD5233, If your code came from your Java Edition account, and it tells you that it's been redeemed, that means someone has associated that code with a Microsoft account (redeemed it) at some point.
#1893 [20:26] <CapFan67> JohnnyD5233, Mojang won't be able to do much about it, since Microsoft is where you redeem. I would suggest contacting XBox support to see what they suggest.
#1894 [20:27] <CapFan67> JohnnyD5233, But fist, you should probably check your Microsoft account purchase history to see if it's there.
#1895 [20:27] <JohnnyD5233> yeah i tried contacting xbox support but it gave me a number and they were closed
#1896 [20:27] <JohnnyD5233> alright ill check the history
#1897 [20:27] <CapFan67> dashy, does the server crash or does your client crash?
#1898 [20:28] <dashy> its the server
#1899 [20:28] <dashy> wait, here is the crash log
#1900 [20:28] <CapFan67> dashy, If the server is crashing, we'd need to look at the server log.
#1901 [20:29] <Austin> capfan
#1902 [20:29] <CapFan67> Hello Austin.
#1903 [20:29] * zHaisen [webchat@132.184.66.45] has quit. (Quit: webchat.esper.net)
#1904 [20:29] <Austin> do you know why my minecraft says could not connect to server when i try to login
#1905 [20:29] <Austin> also it says 403 error when i try to go to account.mojang
#1906 [20:29] <Austin> and logging in online doesnt load
#1907 [20:29] <CapFan67> Austin, Have you run a hjt report yet?
#1908 [20:29] <Austin> yeah
#1909 [20:29] <Austin> https://paste.ubuntu.com/p/6kjDGZGWqf/
#1910 [20:29] <CapFan67> Stand by...
#1911 [20:30] * orangeface37 [webchat@172-0-42-207.lightspeed.ltrkar.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1912 [20:30] * Endei_Ouravoi [webchat@dsl.49.144.131.15.pldt.net] has joined #minecrafthelp
#1913 [20:31] * JohnnyD5233 [webchat@ip68-225-206-188.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#1914 [20:31] <CapFan67> Austin, I can't resolve your IP to test (a red flag on its own), but I see you have Avast SecureLine(VPN) installed. Mojang blocks connections from most VPN services. Disable your VPN and try again.
#1915 [20:31] <Austin> ok
#1916 [20:32] <Austin> wait should i turn off the firewall?
#1917 [20:32] <Austin> because that didn't work
#1918 [20:32] <CapFan67> Austin, VPN, not firewall.
#1919 [20:32] <Austin> how do i disable that
#1920 [20:32] <Lurks> ah didn't realise it has VPN aswell
#1921 [20:33] <CapFan67> Austin, If you don't use your VPN, uninstall Avast SecureLine.
#1922 [20:33] <Endei_Ouravoi> Hello there! :) I was told that I could technical help here about Minecraft?
#1923 [20:33] <CapFan67> Endei_Ouravoi, What do you need help with?
#1924 [20:33] * Austin [webchat@61.50.sitronorkide.nl] has quit. (Quit: webchat.esper.net)
#1925 [20:33] * OfficialMelon [webchat@mtrlpq4706w-lp140-04-70-55-204-100.dsl.bell.ca] has joined #minecrafthelp
#1926 [20:34] <dashy> CapFan67 https://paste.ubuntu.com/p/h7Wtqmp5Pq/
#1927 [20:34] <OfficialMelon> any one online?
#1928 [20:34] <dashy> here is the crash report
#1929 [20:34] <Lurks> OfficialMelon many r
#1930 [20:34] <Endei_Ouravoi> I tried playing MC 1.14, but then the game crashes and gives me the message: The game crashed whilst rendering overlay.
#1931 [20:34] <Endei_Ouravoi> It confused me since it wasw working the other day.
#1932 [20:34] * Austin [webchat@nw1-dsl-72-49-170-218.fuse.net] has joined #minecrafthelp
#1933 [20:34] <OfficialMelon> can some1 help me?
#1934 [20:34] <Austin> Thanks so much it worked
#1935 [20:34] * zHaisen [webchat@132.184.66.92] has joined #minecrafthelp
#1936 [20:35] <Lurks> OfficialMelon possible
#1937 [20:35] <zHaisen> Larks
#1938 [20:35] <CapFan67> dashy, "Is Modded: Unknown" - Is this a modded or Bukkit server?
#1939 [20:35] <zHaisen> https://paste.ubuntu.com/p/Hgff6y4ybg/
#1940 [20:35] <OfficialMelon> my game keeps crashing when its higher then 1.12.2
#1941 [20:35] <Lurks> zHaisen one moment, good
#1942 [20:35] <dashy> its not, just the regular official server
#1943 [20:35] <CapFan67> Endei_Ouravoi, That can sometimes be caused by incompatible software. Let's look:
#1944 [20:35] <zHaisen> oka
#1945 [20:35] <CapFan67> ??> Endei_Ouravoi tools/hjt
#1946 [20:35] <Absol> Endei_Ouravoi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1947 [20:35] <Absol> Endei_Ouravoi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1948 [20:36] <Endei_Ouravoi> Okay, give me one moment. :)
#1949 [20:36] <CapFan67> OfficialMelon, Also sometimes be caused by incompatible software. Let's look:
#1950 [20:36] <CapFan67> ??> OfficialMelon tools/hjt
#1951 [20:36] <Absol> OfficialMelon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1952 [20:36] <Absol> OfficialMelon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1953 [20:36] * Mongoose [webchat@65-129-118-153.bois.qwest.net] has joined #minecrafthelp
#1954 [20:37] <Lurks> zHaisen can you uninstall McAfee
#1955 [20:37] * Austin [webchat@nw1-dsl-72-49-170-218.fuse.net] has quit. (Client Quit)
#1956 [20:37] <Mongoose> someone plz help
#1957 [20:37] <Lurks> Mongoose what that be?
#1958 [20:37] <OfficialMelon> so i install the thing?
#1959 [20:37] <zHaisen> what is that?
#1960 [20:37] <mattym> dashy, Its highly recommended to use Java 8 for all things Minecraft related. Its not developed with higher versions in mind.
#1961 [20:37] <Mongoose> well, my brother's Minecraft closes every single time he presses play on the launcher it just doesnt launch
#1962 [20:38] <CapFan67> dashy, You have a villager located at 2304.28, 64.00, 136.37. This villager is causing your crash.
#1963 [20:38] <Lurks> zHaisen is a anti-virus thing but it has been causing many problem lately
#1964 [20:38] <CapFan67> dashy, As mattym just mentioned, this could be a Java version compatibility issue.
#1965 [20:38] * J3 [webchat@cpe-124-186-98-251.bpw3-r-035.woo.qld.bigpond.net.au] has joined #minecrafthelp
#1966 [20:38] <dashy> oh i see
#1967 [20:38] <zHaisen> I do not think I have it
#1968 [20:38] <Mongoose> anyone?
#1969 [20:38] <Endei_Ouravoi> Absol Here it is: https://paste.ubuntu.com/p/DCCJk3bWwB/
#1970 [20:38] <CapFan67> OfficialMelon, Download and run. It creates a report. Follow the instructions to provide us with the report to help you.
#1971 [20:39] <Mongoose> can anyone help me?
#1972 [20:39] <OfficialMelon> its downloaded
#1973 [20:39] <OfficialMelon> do i do fix checked?
#1974 [20:39] <Lurks> Mongoose check this list for software comflicking https://minecraftirc.net/support-articles/known-incompatible-software/
#1975 [20:39] <zHaisen> ok, if I had it, wait a moment, it's being unraveled
#1976 [20:40] <CapFan67> Endei_Ouravoi, Disable the Discord Overlay in Discord settings, and test again.
#1977 [20:40] <dashy> is the best way to go about this to uninstall java and install the java 8?
#1978 [20:40] <Mongoose> what do I do on there lurks?
#1979 [20:40] <Endei_Ouravoi> I uninstalled discord before I entered the chat. Does that work too?
#1980 [20:40] <CapFan67> Mongoose, Do you get an error number or description when it crashes?
#1981 [20:40] <Mongoose> no
#1982 [20:40] <Mongoose> it just crashes
#1983 [20:40] <Mongoose> and closes
#1984 [20:40] <Lurks> OfficialMelon no, do a save and it open in a text files, copy the whole lot then place it in the https://paste.ubuntu.com/ then give us the link
#1985 [20:41] <Mongoose> doesnt say anything
#1986 [20:41] * TrenchAWOL [webchat@104.145.112.88] has joined #minecrafthelp
#1987 [20:41] <TrenchAWOL> Help!
#1988 [20:41] <Lurks> Mongoose if you see any software you have on there, uninstall them and try run minecraft
#1989 [20:41] <Mongoose> you press play then the launcher closes and doesnt do anything
#1990 [20:41] <CapFan67> Endei_Ouravoi, It's the likely candidate on the list, but it may be stranded registry entries flagging our scan.
#1991 [20:41] <Mongoose> anything I have?
#1992 [20:42] <Lurks> TrenchAWOL explain in details and we might be able to solve it faster instead of screaming
#1993 [20:42] <Mongoose> like everything?
#1994 [20:42] <J3> My game is crashing whenever i try to open a world. singler player and multiplayer. I have tried reinstalling Java to fix the problem however the problem still remains
#1995 [20:42] <mattym> ??> Mongoose launcher/log
#1996 [20:42] <CapFan67> Endei_Ouravoi, Let's take a closer look at the error:
#1997 [20:42] <Absol> Mongoose: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1998 [20:42] <Lurks> J3 Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1999 [20:42] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2000 [20:42] <OfficialMelon> here it is Lurks
#2001 [20:42] <OfficialMelon> https://paste.ubuntu.com/p/BZrxz3Gxhc/
#2002 [20:43] <CapFan67> Endei_Ouravoi, Do you know how to navigate to your .minecraft folder? If so, post your launcher_log.txt file to http://paste.ubuntu.com/
#2003 [20:43] <TrenchAWOL> Lurks. No matter what I do I cannot connect to my friends minecraft world.
#2004 [20:43] <Lurks> OfficialMelon can you also do the malwarebytes instruction aswell above and uninstall McAfee
#2005 [20:43] <OfficialMelon> okay
#2006 [20:43] <Endei_Ouravoi> CapFan67 I'll try.
#2007 [20:44] * OfficialMelon [webchat@mtrlpq4706w-lp140-04-70-55-204-100.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#2008 [20:44] <zHaisen> Lurks, Is this already, what do I have to do?
#2009 [20:44] <Lurks> TrenchAWOL let's have a check for software causes, HiJackThis is a program that will show us a basic overview of programs running on your computer. information. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2010 [20:44] <Lurks> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and give us the link. If you prefer, you can give us the link in a DM.
#2011 [20:44] * OfficialMelon [webchat@mtrlpq4706w-lp140-04-70-55-204-100.dsl.bell.ca] has joined #minecrafthelp
#2012 [20:44] <OfficialMelon> lurks?
#2013 [20:44] * six [webchat@cpe-68-203-208-180.rgv.res.rr.com] has joined #minecrafthelp
#2014 [20:44] <Lurks> zHaisen did you uninstall McAfee? if so, try run minecraft
#2015 [20:44] <Mongoose> ok im gonna try it
#2016 [20:45] <OfficialMelon> McAfee is uninstalled
#2017 [20:45] <CapFan67> OfficialMelon, did you run ADWCleaner as lurks suggested?
#2018 [20:45] <Lurks> OfficialMelon yes?
#2019 [20:45] <zHaisen> ok
#2020 [20:45] <CapFan67> OfficialMelon, McAffee isn't your issue.
#2021 [20:45] <OfficialMelon> 1 sec brb
#2022 [20:45] <CapFan67> OfficialMelon, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#2023 [20:45] <CapFan67> ??> OfficialMelon av/adwcleaner
#2024 [20:45] <Absol> OfficialMelon: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2025 [20:45] <Absol> OfficialMelon: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2026 [20:45] <six> hey guys I need help with my Minecraft demo version,i downloaded it and all but once I clicked play it says unabletosavedownload.flaten3.oggg
#2027 [20:46] <mattym> ??> six error/download
#2028 [20:46] <Absol> six: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#2029 [20:46] <OfficialMelon> k back
#2030 [20:46] <six> thanks
#2031 [20:46] <Endei_Ouravoi> CapFan67 Here it is, launcher_log.txt : https://paste.ubuntu.com/p/vNSJwCR9ks/
#2032 [20:46] <CapFan67> OfficialMelon, Absol provided instructions above.
#2033 [20:46] <CapFan67> Endei_Ouravoi, Stand by..
#2034 [20:46] <Endei_Ouravoi> Thank you! :D
#2035 [20:46] * J3 [webchat@cpe-124-186-98-251.bpw3-r-035.woo.qld.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#2036 [20:47] <zHaisen> Larks,
#2037 [20:47] <zHaisen> my problem still continues
#2038 [20:47] <mattym> zHaisen, What was the full error you got?
#2039 [20:47] * TrenchAWOL [webchat@104.145.112.88] has quit. (Quit: webchat.esper.net)
#2040 [20:48] * six [webchat@cpe-68-203-208-180.rgv.res.rr.com] has quit. (Client Quit)
#2041 [20:48] <zHaisen> it does not let me enter premium servers and not premium, given error when logging in, now the account is disabled by maintenance
#2042 [20:49] * OfficialMelon [webchat@mtrlpq4706w-lp140-04-70-55-204-100.dsl.bell.ca] has quit. (Client Quit)
#2043 [20:49] <mattym> ??> zHaisen av/eset
#2044 [20:49] <Absol> zHaisen: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: https://support.eset.com/kb3190/
#2045 [20:49] <Absol> zHaisen: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
#2046 [20:49] <Mongoose> i did all of that now what @Absol?
#2047 [20:49] <Mongoose> now what?
#2048 [20:50] <mattym> Mongoose, We need the link to your output log.
#2049 [20:50] <Mongoose> how?
#2050 [20:50] * OfficialMelon [webchat@mtrlpq4706w-lp140-04-70-55-204-100.dsl.bell.ca] has joined #minecrafthelp
#2051 [20:50] <Mongoose> its not for me tho its for my brother should he get onto here too?
#2052 [20:50] <OfficialMelon> okay its restarted
#2053 [20:51] <Lurks> Mongoose oh then probably, yes, as we need the link of details
#2054 [20:51] <Mongoose> hes getting on
#2055 [20:51] <OfficialMelon> thanks a lot it worked!
#2056 [20:52] <Lurks> OfficialMelon great, have fun
#2057 [20:52] <CapFan67> Endei_Ouravoi, Minecraft is unable to locate one of it's required libraries. An odd error. I would suggest uninstalling and reinstalling the launcher, then resetting your .minecraft folder. Generally speaking, delete everything but your saves folder.
#2058 [20:52] <CapFan67> Endei_Ouravoi, After resetting, Minecraft will re-download all the support files it needs.
#2059 [20:52] <Mongoose> k hes on
#2060 [20:52] * TwilightGamer77 [webchat@65-129-118-153.bois.qwest.net] has joined #minecrafthelp
#2061 [20:53] <Endei_Ouravoi> CapFan67 So, I untinstall MC, then reset my folder, then reinstall?
#2062 [20:53] <TwilightGamer77> hey im mongoose's bro
#2063 [20:53] <CapFan67> Endei_Ouravoi Just as an observation, this happened while it was trying to render. Perhaps we should look at your hardware and dirvers first.
#2064 [20:53] <Mongoose> hes on
#2065 [20:53] <mattym> ??> TwilightGamer77 launcher/log
#2066 [20:53] <Absol> TwilightGamer77: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2067 [20:53] <Mongoose> he did
#2068 [20:53] <Mongoose> now what?
#2069 [20:53] <mattym> As the instructions state, we need the link.
#2070 [20:53] <Mongoose> i showed him and he did it all now what?
#2071 [20:55] <Mongoose> how does he give the link?
#2072 [20:55] <mattym> Mongoose, Read the instructions.
#2073 [20:55] <Mongoose> i did
#2074 [20:55] <mattym> Mongoose, It shows you what you need to get for us.
#2075 [20:55] <OfficialMelon> any links for forge 1.14?
#2076 [20:55] <Mongoose> ok
#2077 [20:56] <TwilightGamer77> https://paste.ubuntu.com/p/sfzgsjK5qb/
#2078 [20:56] <mattym> OfficialMelon, Does not exist.
#2079 [20:56] <OfficialMelon> not yet?
#2080 [20:56] <Mongoose> its on there
#2081 [20:56] <mattym> OfficialMelon, Probably not for a while.
#2082 [20:56] <OfficialMelon> okay
#2083 [20:56] <OfficialMelon> 1.13.2 then?
#2084 [20:56] <mattym> TwilightGamer77, Copy the log from 1.14 after it crashes.
#2085 [20:56] <mattym> OfficialMelon, Google it.
#2086 [20:57] <TwilightGamer77> ok
#2087 [20:57] <Mongoose> hes using 1.12.2
#2088 [20:57] <mattym> Mongoose, We do not support old versions. We also do not do support by proxy. Please let him continue the troubleshooting steps.
#2089 [20:57] <Mongoose> ik
#2090 [20:58] <Mongoose> im just saying ;-;
#2091 [20:58] * dashy [webchat@93-142-23-202.adsl.net.t-com.hr] has quit. (Quit: webchat.esper.net)
#2092 [20:59] <TwilightGamer77> https://paste.ubuntu.com/p/4KBcBCmYD3/
#2093 [20:59] <mattym> TwilightGamer77, That is all that shows up in the log even after it stops working?
#2094 [21:00] <TwilightGamer77> yes
#2095 [21:00] <mattym> ??> TwilightGamer77 launcher/log-txt
#2096 [21:00] <Absol> TwilightGamer77: We need to see your full launcher log, which is created in the game directory.
#2097 [21:00] <Absol> TwilightGamer77: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2098 [21:01] <OfficialMelon> when i install forge for 1.13.1 it installs 1.12.2
#2099 [21:01] <CapFan67> OfficialMelon, We don't support mods here.
#2100 [21:01] <OfficialMelon> okay thanks
#2101 [21:02] <TwilightGamer77> a folder doesn't open when i click "game directory"
#2102 [21:03] <CapFan67> TwilightGamer77, You're clicking the little green arrow on the right?
#2103 [21:03] <TwilightGamer77> no sorry im stupid
#2104 [21:04] * jalvarez96_MC [webchat@sfDIAL-131.216-16-56.vastbb.net] has joined #minecrafthelp
#2105 [21:05] <jalvarez96_MC> Excuse me, I need immidiate help with something. I've tried literally everything I could think of, no matter what I try, my Minecraft game crashes as it is initializing and gives me this:
#2106 [21:05] <jalvarez96_MC> The game crashed whilst rendering overlay
#2107 [21:06] <jalvarez96_MC> Idk what else to possibly do to fix this
#2108 [21:06] <TwilightGamer77> it wont let me paste it..
#2109 [21:06] <jalvarez96_MC> I've tried reinstalling the game, I've tried repairing, uninstalling and reinstalling again.
#2110 [21:06] <mattym> TwilightGamer77, We need it via the paste site like the last one.
#2111 [21:07] <Lurks> jalvarez96_MC cause by software, lets have a check, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and give us the link. If you prefer, you can give us the link in a DM.
#2112 [21:07] <TwilightGamer77> ik it wont let me paste i to paste bin
#2113 [21:07] * Rozzes [webchat@cpe-104-162-64-247.nyc.res.rr.com] has joined #minecrafthelp
#2114 [21:07] <TwilightGamer77> it*
#2115 [21:07] <Rozzes> Ever since the new update came out, 1.14, my minecraft always crashes when i launch it. Anyone know how to fix?
#2116 [21:07] <mattym> TwilightGamer77, Its likely very long, so may take some time for it to show up after you paste it.
#2117 [21:08] <mattym> ??> Rozzes launcher/log
#2118 [21:08] <Absol> Rozzes: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2119 [21:08] <jalvarez96_MC> I'm having that issue as well. Also I don't have HijackThis
#2120 [21:08] <jalvarez96_MC> Idk what that is
#2121 [21:09] <mattym> jalvarez96_MC, Try the following.
#2122 [21:09] <mattym> ??> jalvarez96_MC win/reinst
#2123 [21:09] <Absol> jalvarez96_MC: You may need to reinstall the locally installed files that Minecraft puts into place.
#2124 [21:09] <Absol> jalvarez96_MC: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2125 [21:09] <TwilightGamer77> no like it wont show the paste button it litteraly wont let me paste
#2126 [21:09] <jalvarez96_MC> ok so everything except saves
#2127 [21:10] <mattym> jalvarez96_MC, Yes.
#2128 [21:10] <jalvarez96_MC> alright let's give this a shot
#2129 [21:10] <Rozzes> https://paste.ubuntu.com/p/ftB628GHsr/
#2130 [21:11] <mattym> TwilightGamer77, Try with https://pastebin.com/
#2131 [21:11] <mattym> ??> Rozzes tools/hjt
#2132 [21:11] <Absol> Rozzes: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2133 [21:11] <Absol> Rozzes: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2134 [21:12] <TwilightGamer77> it still wont show the paste button
#2135 [21:12] <Lurks> zhaisen how you doing?
#2136 [21:13] <mattym> TwilightGamer77, Ok. Completely close the Minecraft launcher and any open log or error windows.
#2137 [21:13] <mattym> TwilightGamer77, Then try to run it once, and then copy the log again. That should hopefully shorten it to only one run worth of the log info.
#2138 [21:13] <Rozzes> https://paste.ubuntu.com/p/nCS7kTSFVY/
#2139 [21:13] <zHaisen> I want to configure the portfolio in my antivirus 8 in windows 7, that's what he told me Absol
#2140 [21:14] <mattym> Rozzes, Ok, a few potential issues. Follow all the instructions Absol gives you.
#2141 [21:14] <mattym> ??> Rozzes av/bytefence
#2142 [21:14] <Absol> Rozzes: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#2143 [21:14] <mattym> ??> Rozzes av/adwcleaner
#2144 [21:14] <Absol> Rozzes: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2145 [21:14] <Absol> Rozzes: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2146 [21:15] <jalvarez96_MC> seems to be working more than it did before
#2147 [21:16] <TwilightGamer77> is this what you needed? https://paste.ubuntu.com/p/XhrYDfyPkf/
#2148 [21:16] <mattym> zHaisen, Were you able to make that changes the instructions from Absol told you to?
#2149 [21:16] * Endei_Ouravoi [webchat@dsl.49.144.131.15.pldt.net] has quit. (Quit: webchat.esper.net)
#2150 [21:16] <mattym> TwilightGamer77, It should be a lot longer than that, did you copy the whole thing?
#2151 [21:17] <zHaisen> ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: https://support.eset.com/kb3190/ Firewall filtering modes in ESET Windows home products Change the filtering mode of the ESET Firewall Learn about the different firewall filteri
#2152 [21:17] <zHaisen> ng modes available for the ESET Firewall The ESET Firewall monitors and controls communication within the local network or internet. The firewall analyzes 20:49 <@Absol> zHaisen: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE. +mattym
#2153 [21:17] * Rozzes [webchat@cpe-104-162-64-247.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#2154 [21:17] <TwilightGamer77> it keeps going up in "infos"
#2155 [21:18] <mattym> TwilightGamer77, Copy the log after the game has crashed. Copy the full thing.
#2156 [21:18] <mattym> zHaisen, Did you follow those instructions?
#2157 [21:18] <TwilightGamer77> minecraft launcher is still loading should i just wait for it to be done?
#2158 [21:18] <mattym> TwilightGamer77, What do you mean?
#2159 [21:19] <TwilightGamer77> 1.14 is still downloading
#2160 [21:19] <zHaisen> I do not know exactly how to do it xd +mattym
#2161 [21:19] <mattym> TwilightGamer77, Yes, let it finish, run the game. Once it crashes, then copy the full log from the .minecraft folder.
#2162 [21:19] <TwilightGamer77> ok
#2163 [21:20] <mattym> zHaisen, Then just uninstall ESET.
#2164 [21:21] <zHaisen> But it's my antivirus, at the same time I have a virus problem when I'm surfing the internet
#2165 [21:21] <TwilightGamer77> https://paste.ubuntu.com/p/N8drPcyDqH/
#2166 [21:21] * Endei_Ouravoi [webchat@dsl.49.144.131.15.pldt.net] has joined #minecrafthelp
#2167 [21:21] <mattym> ??> TwilightGamer77 tools/hjt
#2168 [21:21] <Absol> TwilightGamer77: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2169 [21:21] <Absol> TwilightGamer77: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2170 [21:22] <Endei_Ouravoi> CapFan67 I tried reinstalling Minecraft (1.14) and it gave me an Error. Saying failed to download file.coral2.ogg
#2171 [21:22] <Endei_Ouravoi> should I try it again?
#2172 [21:22] <mattym> ??> Endei_Ouravoi error/download
#2173 [21:23] <Absol> Endei_Ouravoi: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#2174 [21:23] * jalvarez96_MC [webchat@sfDIAL-131.216-16-56.vastbb.net] has joined #minecrafthelp
#2175 [21:23] <jalvarez96_MC> okay so, i tried what was suggested to me
#2176 [21:23] <jalvarez96_MC> and the same exact thing happened again
#2177 [21:23] <TwilightGamer77> https://paste.ubuntu.com/p/kCjdD5wNpN/
#2178 [21:24] <mattym> jalvarez96_MC, Same error?
#2179 [21:24] <jalvarez96_MC> it gets to the Mojang title screen
#2180 [21:24] <jalvarez96_MC> and shows the loading bar
#2181 [21:24] * Endei_Ouravoi [webchat@dsl.49.144.131.15.pldt.net] has quit. (Client Quit)
#2182 [21:24] <jalvarez96_MC> but when it gets to like 75% full
#2183 [21:24] <jalvarez96_MC> it crashes and shows the same error
#2184 [21:24] <jalvarez96_MC> yes
#2185 [21:24] <mattym> ??> TwilightGamer77 av/adwcleaner
#2186 [21:24] <Absol> TwilightGamer77: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2187 [21:24] <Absol> TwilightGamer77: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2188 [21:24] <jalvarez96_MC> its on the Mojang title screen, and when the bar gets 75% full it crashes and says it crashes whilst rendering overlay
#2189 [21:24] <zHaisen> XDD
#2190 [21:25] * Endei_Ouravoi [webchat@dsl.49.144.131.15.pldt.net] has joined #minecrafthelp
#2191 [21:25] <mattym> ??> jalvarez96_MC tools/hjt
#2192 [21:25] <Absol> jalvarez96_MC: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2193 [21:25] <Absol> jalvarez96_MC: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2194 [21:25] <Endei_Ouravoi> Absol i already deleted uninstalled all the incompatible programs
#2195 [21:25] <Endei_Ouravoi> deleted/untinstalled**
#2196 [21:25] <mattym> Endei_Ouravoi, Are you on a home network connection, or a public one?
#2197 [21:26] * Endei_Ouravoi [webchat@dsl.49.144.131.15.pldt.net] has quit. (Client Quit)
#2198 [21:26] <Lurks> zHaisen i'm not sure what anti-virus software to suggest for you since that one is causing the issue
#2199 [21:26] * Endei_Ouravoi [webchat@dsl.49.144.131.15.pldt.net] has joined #minecrafthelp
#2200 [21:26] <Endei_Ouravoi> mattym Home
#2201 [21:27] <mattym> ??> Endei_Ouravoi av/adwcleaner
#2202 [21:27] <Absol> Endei_Ouravoi: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2203 [21:27] <Absol> Endei_Ouravoi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2204 [21:27] <Endei_Ouravoi> okay, will do :D
#2205 [21:27] * TwilightGamer77 [webchat@65-129-118-153.bois.qwest.net] has joined #minecrafthelp
#2206 [21:28] <TwilightGamer77> ok do you want me to veiw the log file then paste it?
#2207 [21:28] <mattym> TwilightGamer77, No, try to launch the game.
#2208 [21:28] <jalvarez96_MC> ok
#2209 [21:28] <jalvarez96_MC> i did the steps
#2210 [21:28] <jalvarez96_MC> here's the link
#2211 [21:28] <jalvarez96_MC> https://paste.ubuntu.com/p/wjbyd5bwr9/
#2212 [21:28] <zHaisen> Lurks mmnn...
#2213 [21:28] * sami [webchat@c-24-130-209-70.hsd1.ca.comcast.net] has joined #minecrafthelp
#2214 [21:29] <jalvarez96_MC> please tell me how to fix my game, cause it's really starting to make me mad
#2215 [21:29] <mattym> jalvarez96_MC, Hold tight for a few.
#2216 [21:30] * Endei_Ouravoi [webchat@dsl.49.144.131.15.pldt.net] has quit. (Client Quit)
#2217 [21:30] <zHaisen> I do not know what to do
#2218 [21:30] <TwilightGamer77> thank you!!!!! it works!!!!!!!!!!!! i havn't been able to play for a few months now... thank you so much!!!!!!!!!!!!
#2219 [21:30] <Mongoose> thanks a lot guys now we can play with each other!
#2220 [21:30] <jalvarez96_MC> ok
#2221 [21:30] <mattym> zHaisen, Remove ESET from the computer, use a different AV solution.
#2222 [21:30] <jalvarez96_MC> im trying to get minecraft to work again so i can play with my waifu so
#2223 [21:30] * Mongoose [webchat@65-129-118-153.bois.qwest.net] has quit. (Quit: webchat.esper.net)
#2224 [21:31] <Lurks> a weeb? xD lol
#2225 [21:31] * TwilightGamer77 [webchat@65-129-118-153.bois.qwest.net] has quit. (Client Quit)
#2226 [21:31] <zHaisen> But which one do you recommend? ...?
#2227 [21:31] <jalvarez96_MC> no shes my real wife...
#2228 [21:31] <mattym> jalvarez96_MC, Waiting to see if something worked for another person with the same issue. Will continue troubleshooting once I see if it worked or not.
#2229 [21:31] <mattym> zHaisen, Malwarebytes.
#2230 [21:32] * Ethan [webchat@pa49-197-18-136.pa.qld.optusnet.com.au] has joined #minecrafthelp
#2231 [21:32] <zHaisen> +mattym
#2232 [21:32] <zHaisen> With that I will not have problems anymore?
#2233 [21:33] * Rozzes [webchat@cpe-104-162-64-247.nyc.res.rr.com] has joined #minecrafthelp
#2234 [21:33] <mattym> zHaisen, ESET is known to cause issues like yours, the first step is to remove it, because you could not adjust the settings.
#2235 [21:33] * zHaisen [webchat@132.184.66.92] has quit. (Quit: webchat.esper.net)
#2236 [21:33] <Rozzes> Hello, I used Malwarebytes and I'm back
#2237 [21:33] <mattym> Rozzes, Did you also remove Bytefence as instructed.
#2238 [21:34] <Ethan> When trying to load into a world constantly crashes and get "The game crashed whilst mouseclicked event handler
#2239 [21:34] <Ethan> Error: java.lang.IllegalStateException: failed to create a child event loop" message. Looked up how to solve this and tried changing my firewall and antivirus but nothing seems to solve it. Also tried changing the JVM Arguments but didn't solve it either.
#2240 [21:34] <Rozzes> It was removed by Malwarebytes
#2241 [21:34] <jalvarez96_MC> im also worried about my issue because i tried restarting my computer, multiple times btw. and it hasnt worked, so im worried i wont be able to play the game anymore at all
#2242 [21:34] <jalvarez96_MC> not being pushy just
#2243 [21:34] <mattym> Rozzes, Try to launch the game again.
#2244 [21:34] <jalvarez96_MC> expressing my concern is all
#2245 [21:34] <mattym> Ethan, See here https://bugs.mojang.com/browse/MC-34749
#2246 [21:35] * Marx [webchat@h64-83-178-232.meadco.broadband.dynamic.tds.net] has joined #minecrafthelp
#2247 [21:35] <Marx> Hello?
#2248 [21:35] <Ethan> Already been there and tried everything that was stated on there, but nothing has worked...
#2249 [21:35] <sami> does anyone know why on the "mojang loading screen" it doesnt load all the way and it saya java binary is not responding?
#2250 [21:35] <Lurks> Marx hi
#2251 [21:35] <mattym> jalvarez96_MC, Just to double check, when the game reinstalled its files after clearing out the .minecraft folder. You didn't get any download errors correct?
#2252 [21:35] * Marx [webchat@h64-83-178-232.meadco.broadband.dynamic.tds.net] has quit. (Client Quit)
#2253 [21:35] <mattym> ??> sami tools/hjt
#2254 [21:35] <Absol> sami: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2255 [21:35] <Absol> sami: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2256 [21:35] <mattym> Ethan, Are you sure?
#2257 [21:36] <Rozzes> It works
#2258 [21:36] <Rozzes> Thank you so much
#2259 [21:36] <jalvarez96_MC> no
#2260 [21:36] <jalvarez96_MC> no download errors
#2261 [21:36] <Lurks> Rozzes nice, have fun
#2262 [21:36] <Ethan> Yeah, tried pretty much everything on there but doesn't work unfortunately
#2263 [21:36] <mattym> ??> Ethan tools/hjt
#2264 [21:36] <Absol> Ethan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2265 [21:36] <Absol> Ethan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2266 [21:36] <jalvarez96_MC> i've been trying everything to fix this and nothing's been working
#2267 [21:36] <mattym> jalvarez96_MC, Ok the other person has not come back yet, so I am just going to have you try the following.
#2268 [21:37] <mattym> ??> jalvarez96_MC av/adwcleaner
#2269 [21:37] <Absol> jalvarez96_MC: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2270 [21:37] <Absol> jalvarez96_MC: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2271 [21:37] <Ethan> Thanks I'll give it a go
#2272 [21:37] <jalvarez96_MC> alright let's give it a shot
#2273 [21:39] <Lurks> wonder why "s" is always a different colour, a person has it as name
#2274 [21:39] <Ethan> Here's the link thanks https://paste.ubuntu.com/p/XXgQjnGRSM/
#2275 [21:39] * jalvarez96_MC [webchat@sfDIAL-131.216-16-56.vastbb.net] has quit. (Quit: webchat.esper.net)
#2276 [21:40] <mattym> Ethan, Uninstall AVG, then do the following steps from Absol
#2277 [21:40] <mattym> ??> Ethan av/adwcleaner
#2278 [21:40] <Absol> Ethan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2279 [21:40] <Absol> Ethan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2280 [21:40] * Endei_Ouravoi [webchat@dsl.49.144.131.15.pldt.net] has joined #minecrafthelp
#2281 [21:42] * Endei_Ouravoi [webchat@dsl.49.144.131.15.pldt.net] has quit. (Client Quit)
#2282 [21:42] <Ethan> Already tried uninstalling AVG, but can't seem to get rid of it 100%. Uninstalled it normally through control panel and then through AVG remover. Also have already used ADWCleaner.
#2283 [21:43] <mattym> Ethan, And you added the extra JVM argument from the bug report?
#2284 [21:43] <Ethan> Yes
#2285 [21:44] <Lurks> Ethan i see you have norton, cause issue too?
#2286 [21:44] * Endei_Ouravoi [webchat@dsl.49.144.131.15.pldt.net] has joined #minecrafthelp
#2287 [21:45] <mattym> Lurks, There is a norton program but not actual norton installed.
#2288 [21:45] <Lurks> hm weird
#2289 [21:45] <Endei_Ouravoi> Absol okay I downloaded the software and did Clean and Repair, what now?
#2290 [21:45] <mattym> Endei_Ouravoi, See if the game runs.
#2291 [21:45] <Ethan> Yeah not aware of any Norton install on my pc
#2292 [21:46] * Ethan [webchat@pa49-197-18-136.pa.qld.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#2293 [21:46] <mattym> ??> Ethan win/reinst
#2294 [21:46] <Absol> Ethan: You may need to reinstall the locally installed files that Minecraft puts into place.
#2295 [21:46] <Absol> Ethan: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2296 [21:46] <Endei_Ouravoi> mattym mkay, I opened MC, i tried to download 1.14 and now it says Failed to download file: da_dk.json
#2297 [21:47] <ba7888b72413a16a> Endei_Ouravoi: you might have bytefence antivirus installed
#2298 [21:47] <ba7888b72413a16a> Endei_Ouravoi: that breaks minecraft, needs to be removed
#2299 [21:47] <Endei_Ouravoi> nope, i dont. I checked my programs and features and its not in the list
#2300 [21:47] * Ethan [webchat@pa49-197-18-136.pa.qld.optusnet.com.au] has joined #minecrafthelp
#2301 [21:47] <Ethan> Sorry, all tabs got closed for some reason
#2302 [21:47] <mattym> ??> Ethan win/reinst
#2303 [21:47] <Absol> Ethan: You may need to reinstall the locally installed files that Minecraft puts into place.
#2304 [21:48] <Absol> Ethan: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2305 [21:48] <mattym> Ethan, After you have done those steps, try the game, if it still does not work, try adding the JVM arguments again.
#2306 [21:48] <Ethan> Already tried that a couple of times but still doesn't work.
#2307 [21:48] <mattym> Endei_Ouravoi, Can you get a new HJT log?
#2308 [21:48] <mattym> ??> Endei_Ouravoi tools/hjt
#2309 [21:48] <Absol> Endei_Ouravoi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2310 [21:48] <Absol> Endei_Ouravoi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2311 [21:48] <Endei_Ouravoi> oki
#2312 [21:49] <Ethan> I'll give it another go though
#2313 [21:49] <Lurks> Ethan does this happen on other versions?
#2314 [21:50] <Endei_Ouravoi> mattym https://paste.ubuntu.com/p/VYmWKzqt9W/
#2315 [21:50] <Ethan> Do you mean like windows 10 version and such? Or different updates?
#2316 [21:50] <mattym> Endei_Ouravoi, And you are sure the Discord overlay is off, or Discord is uninstalled?
#2317 [21:50] <Endei_Ouravoi> mattym discord is uninstalled
#2318 [21:51] <mattym> Endei_Ouravoi, Ok, uninstall Total Security, and USB Disk Security
#2319 [21:51] * Nick1 [webchat@71-81-54-213.dhcp.slid.la.charter.com] has joined #minecrafthelp
#2320 [21:51] * Endei_Ouravoi [webchat@dsl.49.144.131.15.pldt.net] has quit. (Quit: webchat.esper.net)
#2321 [21:51] <Lurks> Ethan different updates, like 1.13/ 1.12
#2322 [21:51] <Ethan> Tried different updates and the same thing happens
#2323 [21:52] * Endei_Ouravoi [webchat@dsl.49.144.131.15.pldt.net] has joined #minecrafthelp
#2324 [21:52] <mattym> Ethan, You may need to try a router restart.
#2325 [21:52] <Endei_Ouravoi> Hello mattym I kinda disconnected. So, if you said anything after I said "discord is uninstalled" would you kindly please say it again? Sorry, my connection is all over the place right now.
#2326 [21:52] <mattym> Endei_Ouravoi, Ok, uninstall Total Security, and USB Disk Security
#2327 [21:53] <Nick1> my minecraft prepaid card is not working. I tried to redeem it once put the placing order was taking hours so i thought it was looped so i went to mojang website and it said it was wrong i hope i didn't just void my card.
#2328 [21:54] <mattym> Nick1, Did you get an order confirmation email?
#2329 [21:54] <Nick1> no
#2330 [21:54] <Lurks> Nick1 where did you buy the card? which edition?
#2331 [21:55] <mattym> Nick1, If you log in at account.mojang.com/me do you get the option to set a username?
#2332 [21:55] <Endei_Ouravoi> mattym okay, uninstalled
#2333 [21:55] <mattym> Endei_Ouravoi, Both?
#2334 [21:55] <Ethan> Hmmm I just got a slightly different error message when trying it on 1.12.2.
#2335 [21:55] <Ethan> The game crashed whilst updating screen events
#2336 [21:55] <Ethan> Error: java.lang.IllegalStateException: failed to create a child event loop
#2337 [21:55] <Ethan> This came up
#2338 [21:55] <Endei_Ouravoi> mattym yeap!
#2339 [21:55] <mattym> Endei_Ouravoi, Ok, see if the game fully downloads now without an error.
#2340 [21:55] <mattym> Ethan, Same error basically.
#2341 [21:55] <Ethan> Ah okay
#2342 [21:56] <mattym> Ethan, Try restarting your router.
#2343 [21:56] <Nick1> walmart, pc and mac, it says redeem card on the site
#2344 [21:56] <mattym> Nick1, If you log in at account.mojang.com/me do you get the option to set a username?
#2345 [21:56] <Ethan> Okay will do that now
#2346 [21:56] <Nick1> mattym no
#2347 [21:56] * Ethan [webchat@pa49-197-18-136.pa.qld.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#2348 [21:58] <mattym> Nick1, Where did you say you were trying to redeem it?
#2349 [21:59] <Nick1> first at minecraft.net then at mojang.com
#2350 [22:00] <Endei_Ouravoi> mattym Oh my gahd it stayed open! Thank you! Thank you! Thank you! Thank you!
#2351 [22:00] <Endei_Ouravoi> Man you guys are aweseome :,D
#2352 [22:00] <mattym> Nick1, Try it again at minecraft.net, make sure any ad-blockers are turned off. Alternatively try a different web browser.
#2353 [22:01] * zHaisen [webchat@132.184.66.92] has joined #minecrafthelp
#2354 [22:01] <Lurks> Endei_Ouravoi enjoy, probably was a conflicking anti-virus fighting
#2355 [22:01] <zHaisen> :V
#2356 [22:02] <Endei_Ouravoi> Oh okay, well in that case can you guys suggest an anti-virus that wont break MC? Im just anxious about getting a virus one day
#2357 [22:02] <mattym> Endei_Ouravoi, Malwarebytes. Least intrusive one we know.
#2358 [22:02] <Lurks> ^
#2359 [22:02] * Ethan [webchat@pa49-197-18-136.pa.qld.optusnet.com.au] has joined #minecrafthelp
#2360 [22:02] <ba7888b72413a16a> Endei_Ouravoi: generally, the best antimalware is a combination of an ad blocker like uBlock Origin and either malwarebytes or the builtin windows defender
#2361 [22:03] <Endei_Ouravoi> okay, thanks again!
#2362 [22:03] <Ethan> Tried restarting the router, still nothing has changed
#2363 [22:03] <Endei_Ouravoi> Ohh okay.
#2364 [22:03] * raspy [webchat@h75-100-33-42.mdsnwi.dsl.dynamic.tds.net] has joined #minecrafthelp
#2365 [22:03] <Endei_Ouravoi> Ill try them out then ill report to you guys if anything happens again.
#2366 [22:03] <raspy> hi?
#2367 [22:03] <Endei_Ouravoi> Again, Thanks alot!
#2368 [22:03] <mattym> ba7888b72413a16a, We do not recommend ad-blockers here. They interfere to much with notification dialogues on the MC sites.
#2369 [22:03] <Lurks> raspy hi?
#2370 [22:03] <raspy> I need help
#2371 [22:03] <Ethan> Not sure if this makes a difference, but I'm using my phone as a hotspot for my laptop
#2372 [22:04] <mattym> Ethan, Now, or always?
#2373 [22:04] <Nick1> mattym It says placing order i have left my pc on all day and night before and it would still say placing order
#2374 [22:04] <Lurks> raspy kinda in the right place, if you play on java version
#2375 [22:04] <raspy> windows 10
#2376 [22:04] <Ethan> From around 2 months ago
#2377 [22:04] <mattym> Nick1, Did you try with a different web browser.
#2378 [22:04] <raspy> but its account stuff
#2379 [22:04] <mattym> Ethan, That could cause an issue like yours.
#2380 [22:04] <Ethan> Ah I see
#2381 [22:04] <Lurks> raspy, ok we might be able to help solve it
#2382 [22:05] <raspy> ok
#2383 [22:05] <mattym> Ethan, Those setups to not properly handle the local server connection the game needs to run.
#2384 [22:05] <Ethan> But even offline the same problem occurs or does that not matter?
#2385 [22:05] <raspy> i haven't played Minecraft in a long time and i login and i get questions i don't remember and when i try to send me an email to reset them i never receive the email
#2386 [22:05] * andron [webchat@67.143.128.195] has joined #minecrafthelp
#2387 [22:05] <mattym> Ethan, Even offline the game connects back to its own internal server instace.
#2388 [22:06] <mattym> instance*
#2389 [22:06] <Ethan> Ahh I see
#2390 [22:06] <mattym> raspy, Have you checked any spam/junk mail folders in your email for the reset message?
#2391 [22:06] <andron> i have an isue with runing in any version older than 1.13 can any one give a hand
#2392 [22:07] <Ethan> So connecting to a router then getting into minecraft and playing offline would be a possible solution?
#2393 [22:07] <raspy> yes i have mattym
#2394 [22:07] <mattym> Ethan, Yes. At least worth a shot.
#2395 [22:08] <Lurks> andron we mostly support latest version here, what crashes/error message do you receive?
#2396 [22:08] <Ethan> Hmm okay, won't be able to do that at the moment but will do it when I have the chance. You wouldn't have any other suggestions?
#2397 [22:08] <andron> No OpenGL context
#2398 [22:08] <mattym> Ethan, No, everything else has been checked.
#2399 [22:08] <mattym> ??> raspy account/send-email
#2400 [22:08] <Absol> raspy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2401 [22:08] <Absol> raspy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#2402 [22:09] <Ethan> Okay, will give it a go when I can. If it doesn't work I'll be back here. Thanks for all your help!
#2403 [22:09] <mattym> andron, When you try to run older versions. You should be using separate game directories.
#2404 [22:09] * Endei_Ouravoi [webchat@dsl.49.144.131.15.pldt.net] has quit. (Quit: webchat.esper.net)
#2405 [22:10] <raspy> i have filled one of those out
#2406 [22:10] <andron> Lurks java.lang.RuntimeException: No OpenGL context found in the current thread.
#2407 [22:10] <mattym> raspy, Wait on Mojangs reply then. Only they wil be able to help with that sort of account issue.
#2408 [22:10] * raspy [webchat@h75-100-33-42.mdsnwi.dsl.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
#2409 [22:11] <Nick1> mattym okay just says placing order again using microsoft edge insted of chrome
#2410 [22:11] * Ethan [webchat@pa49-197-18-136.pa.qld.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#2411 [22:12] <mattym> Nick1, Lets see if any software on the computer is blocking your connection to the Mojang site.
#2412 [22:12] <mattym> ??> Nick1 tools/hjt
#2413 [22:12] <Absol> Nick1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2414 [22:12] <Absol> Nick1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2415 [22:13] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#2416 [22:15] * zHaisen [webchat@132.184.66.92] has quit. (Quit: webchat.esper.net)
#2417 [22:15] * Ali [webchat@modemcable181.57-56-74.mc.videotron.ca] has joined #minecrafthelp
#2418 [22:15] <Ali> I can't open Minecraft demo
#2419 [22:16] <mattym> Ali, What happens when you try?
#2420 [22:16] <Ali> just says unable to access
#2421 [22:16] <mattym> Ali, What is the full error?
#2422 [22:17] <Ali> Unable to create directory. 1.14.json
#2423 [22:17] <mattym> ??> Ali tools/hjt
#2424 [22:17] <Absol> Ali: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2425 [22:17] <Absol> Ali: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2426 [22:18] <Nick1> mattym https://paste.ubuntu.com/p/zG8r9Cw4pH/
#2427 [22:18] * Deeroes [webchat@108-75-118-93.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#2428 [22:19] <Deeroes> Hello, I've had this issue of not being able to see multiplayer skins or custom skins on servers
#2429 [22:19] <mattym> Nick1, I don't see anything there that would cause an issue. You will need to contact Mojang.
#2430 [22:19] <mattym> ??> Nick1 account/send-email
#2431 [22:19] <Absol> Nick1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2432 [22:19] <Absol> Nick1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#2433 [22:19] <mattym> ??> Deeroes tools/hjt
#2434 [22:19] <Absol> Deeroes: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2435 [22:19] <Absol> Deeroes: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2436 [22:19] <Deeroes> I had the idea to reinstall minecraft completely, is there any advice to how I should go about doing this safely?
#2437 [22:21] <Nick1> mattym you know what? i might've accidentally voided the card by trying to use it more than once.
#2438 [22:22] <mattym> Nick1, If it had worked the first time, you would have had the option to finish the setup on the mojang site.
#2439 [22:22] <mattym> Nick1, Contact Mojang, they should be able to sort it out.
#2440 [22:24] <Nick1> mattym Is there a way to get a 1 on 1 text chat with mojang?
#2441 [22:24] * Ali [webchat@modemcable181.57-56-74.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#2442 [22:24] <mattym> Nick1, No
#2443 [22:24] <Deeroes> Here you go, https://paste.ubuntu.com/p/VGtgtyRW77/
#2444 [22:25] <Nick1> mattym only emailing?
#2445 [22:25] <mattym> Nick1, Yes
#2446 [22:25] <mattym> ??> Deeroes av/adwcleaner
#2447 [22:25] <Absol> Deeroes: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2448 [22:25] <Absol> Deeroes: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2449 [22:26] <mattym> Deeroes, After you have done so and restarted, see if the skins properly show up.
#2450 [22:26] <Deeroes> Thank you, I shall do so.
#2451 [22:27] <Nick1> mattym do i respond to the automated email?
#2452 [22:27] <mattym> Nick1, No
#2453 [22:28] <Nick1> mattym okay time to play the waiting game. thank you all for your help!
#2454 [22:28] <Nick1> mattym okay time to play the waiting game. thank you all for your help!
#2455 [22:29] * Nick1 [webchat@71-81-54-213.dhcp.slid.la.charter.com] has left #minecrafthelp
#2456 [22:31] <sami> Absol im about to post the text on the link you sent me
#2457 [22:32] <sami> is absol a bot?
#2458 [22:32] <mattym> sami, Yes
#2459 [22:32] <sami> who do i send the link to
#2460 [22:32] <mattym> sami, We need the link you were instructed to create.
#2461 [22:32] <mattym> sami, Just put it in the chat
#2462 [22:33] <sami> https://paste.ubuntu.com/p/R4nYHgbdtd/
#2463 [22:34] <mattym> ??> sami av/adwcleaner
#2464 [22:34] <Absol> sami: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2465 [22:34] <Absol> sami: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2466 [22:35] * sami [webchat@c-24-130-209-70.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#2467 [22:37] * sami [webchat@c-24-130-209-70.hsd1.ca.comcast.net] has joined #minecrafthelp
#2468 [22:43] * sami [webchat@c-24-130-209-70.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#2469 [22:53] * The_Possum_ [webchat@219-89-245-237-adsl.sparkbb.co.nz] has joined #minecrafthelp
#2470 [22:55] <The_Possum_> I am here because when ever I try to load into a world in Minecraft 1.14 my client crashes.
#2471 [22:55] <The_Possum_> this includes servers
#2472 [22:55] <The_Possum_> no matter how much I turn down my settings I can't be in the world for longer than 5 seconds without crashing
#2473 [23:01] * Deeroes [webchat@108-75-118-93.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#2474 [23:03] <Deeroes> Hello! I recently had gotten help from mattym, (apologies if this pings you) and their suggested solution thankfully worked; I'm unsure whether you guys usually receive gratitude often or not, but I wish to thank mattym and this website if anyone is here for your service. Please keep doing what you're doing as it really goes a long way ^_^.
#2475 [23:04] * Deeroes [webchat@108-75-118-93.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#2476 [23:23] * Bob [webchat@c-98-227-195-111.hsd1.in.comcast.net] has joined #minecrafthelp
#2477 [23:23] * Bob [webchat@c-98-227-195-111.hsd1.in.comcast.net] has joined #minecrafthelp
#2478 [23:23] * Bob [webchat@c-98-227-195-111.hsd1.in.comcast.net] has left #minecrafthelp
#2479 [23:25] * kevinseals [webchat@c-71-63-74-119.hsd1.va.comcast.net] has joined #minecrafthelp
#2480 [23:25] * kevinseals [webchat@c-71-63-74-119.hsd1.va.comcast.net] has quit. (Client Quit)
#2481 [23:41] * Zahaan [webchat@fnet70-f65-access.vqbn.com.sg] has joined #minecrafthelp
#2482 [23:41] <Zahaan> Hi
#2483 [23:42] <Zahaan> i have recently purchased mine craft and downloaded the java version. However upon logging in i can only access the demo version and not the full version. Please help!
#2484 [23:44] <CapFan67> ??> Zahaan launcher/relog
#2485 [23:44] <Absol> Zahaan: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#2486 [23:46] * Zahaan [webchat@fnet70-f65-access.vqbn.com.sg] has quit. (Client Quit)