#1 [00:25] * limak241 [webchat@99-100-250-5.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#2 [00:26] <limak241> I can't see my full game that I got today
#3 [00:26] <limak241> I paid for my game today and didn't get my full Minecraft game
#4 [00:27] * limak241 [webchat@99-100-250-5.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#5 [00:36] * toovisibletoosee [webchat@c-73-58-218-191.hsd1.tn.comcast.net] has joined #minecrafthelp
#6 [00:36] <toovisibletoosee> hello?
#7 [00:39] * helpppp [webchat@121-74-6-152.telstraclear.net] has joined #minecrafthelp
#8 [00:39] <helpppp> hi
#9 [00:40] * helpppp [webchat@121-74-6-152.telstraclear.net] has quit. (Client Quit)
#10 [01:06] * Anthony [webchat@188.215.74.59] has joined #minecrafthelp
#11 [01:07] * Anthony [webchat@188.215.74.59] has quit. (Client Quit)
#12 [01:07] * Ethan [webchat@cpe-120-155-150-155.qb03.qld.asp.telstra.net] has joined #minecrafthelp
#13 [01:14] <Ethan> Hi there was in here a few hours ago with the problem "The game crashed whilst mouseclicked event handler
#14 [01:14] <Ethan> Error: java.lang.IllegalStateException: failed to create a child event loop" and went through possible solutions but nothing worked and eventually was told to try connecting to another router. Just tried then and unfortunately it's still not working.
#15 [01:37] * fammy [webchat@c-75-66-62-111.hsd1.tn.comcast.net] has joined #minecrafthelp
#16 [01:37] <fammy> how do u play a free online server with a friend only
#17 [01:40] * fammy [webchat@c-75-66-62-111.hsd1.tn.comcast.net] has quit. (Client Quit)
#18 [01:56] * Islandboy100 [webchat@43-240-88-206.dsl.teleguam.net] has joined #minecrafthelp
#19 [01:56] <Islandboy100> I need help
#20 [01:56] <Islandboy100> My Minecraft launcher isn't working
#21 [01:58] <Islandboy100> anyone
#22 [02:05] * Islandboy100 [webchat@43-240-88-206.dsl.teleguam.net] has quit. (Quit: webchat.esper.net)
#23 [02:29] * Lord_of_Life [~Lord@77.28.175.68] has joined #minecrafthelp
#24 [02:52] * NinjaNang [webchat@66-188-195-81.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#25 [02:53] <NinjaNang> I'm having problems being able to play Minecraft java edition. it keeps saying Java SE binary problem. can someone help?
#26 [02:53] <Greymagic27> NinjaNang, Hey. That issue is usually caused by malware, follow the steps that Absol will send below:
#27 [02:53] <Greymagic27> ??> NinjaNang av/adwcleaner
#28 [02:53] <Absol> NinjaNang: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#29 [02:53] <Absol> NinjaNang: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#30 [02:53] <NinjaNang> OK thank you very much.
#31 [02:54] * NinjaNang [webchat@66-188-195-81.dhcp.roch.mn.charter.com] has quit. (Client Quit)
#32 [02:55] * NinjaNang [webchat@66-188-195-81.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#33 [02:58] <NinjaNang> It worked!!! you guys are amazing. I love you guys like a fat kid loves cake!!!
#34 [02:59] <Greymagic27> NinjaNang, Haha. I'm glad it worked. Enjoy playing!
#35 [02:59] <Greymagic27> NinjaNang, Haha. I'm glad it worked. Enjoy playing!
#36 [02:59] * NinjaNang [webchat@66-188-195-81.dhcp.roch.mn.charter.com] has left #minecrafthelp
#37 [03:07] * Islandboy100 [webchat@43-240-88-206.dsl.teleguam.net] has joined #minecrafthelp
#38 [03:08] * Islandboy100 [webchat@43-240-88-206.dsl.teleguam.net] has quit. (Client Quit)
#39 [03:27] * taskfootball [webchat@p579ED4DA.dip0.t-ipconnect.de] has joined #minecrafthelp
#40 [03:27] <taskfootball> hi guys,
#41 [03:27] <Greymagic27> taskfootball, Hey. What's the issue?
#42 [03:28] * Ghosty [webchat@36.78.2.226] has joined #minecrafthelp
#43 [03:28] <Ghosty> Hello, but it seems like I have issues with internal exceptions when I try joining a Realm server. This issue doesn't seem to pop up when I join normal Multiplayer servers.
#44 [03:30] <taskfootball> got that Problem right here : https://paste.gg/p/anonymous/f5acabc49cd1495c82ac1f4991d10823
#45 [03:30] <Greymagic27> ??> taskfootball tools/hjt
#46 [03:31] <Absol> taskfootball: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#47 [03:31] <Absol> taskfootball: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#48 [03:31] <Greymagic27> Ghosty, Hey. Is it just that one realm? Also is that realm on?
#49 [03:31] <Ghosty> It's actually all type of Realm servers.
#50 [03:31] <Ghosty> I tried joining my own Realm that I made yesterday and it has that message of; Internal Exception .... connection reset by peer
#51 [03:31] <Ghosty> I thought it was just on Realm, but I tried joining my friends and the same issue happened.
#52 [03:32] <Ghosty> I tried a lot of things, re-installing my Minecraft, updating my Java, re-connecting my router- it seems like nothing has worked.
#53 [03:32] <Ghosty> The issue has been there since 12 hours ago
#54 [03:33] <Greymagic27> See if this helps at all: https://help.mojang.com/customer/en/portal/articles/1698597-realms-connection-issues---java-edition
#55 [03:33] <taskfootball> https://paste.ubuntu.com/p/RBkwqxBHGp/
#56 [03:34] <Greymagic27> ??> taskfootball av/avg
#57 [03:34] <Absol> taskfootball: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#58 [03:34] <Absol> taskfootball: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#59 [03:35] <Ghosty> I've tried most of the things that are by the site.
#60 [03:36] <Ghosty> But it seems like it's still- well- not working.
#61 [03:36] <Ghosty> So how it goes is I'll be able to join the world, walk around for a moment then I would suddenly get disconnected.
#62 [03:36] <Greymagic27> Ghosty, I'm not really an expert on realms nor connection issues like yours. Would you mind waiting until another volunteer comes online?
#63 [03:37] <Ghosty> Sure. I don't mind.
#64 [03:39] * PrepuceMan [webchat@lfbn-rei-1-68-134.w90-54.abo.wanadoo.fr] has joined #minecrafthelp
#65 [03:40] <PrepuceMan> everytime i try to purchase coins on minecraft store (xbox one) it says that it can't do it and maybe i should check my internet connection, but everything is fine...
#66 [03:40] <Greymagic27> ??> PrepuceMan bedrock/support
#67 [03:40] <Absol> PrepuceMan: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#68 [03:42] <taskfootball> welll.. thanks for your help but the same error message is still popping up :/
#69 [03:42] <Greymagic27> Disable Cisco AnyConnect Secure Mobility Agent
#70 [03:44] <taskfootball> I`ll probably just give up
#71 [03:45] * taskfootball [webchat@p579ED4DA.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#72 [03:56] * not_gamer [webchat@185.132.228.238] has joined #minecrafthelp
#73 [03:59] <not_gamer> waits infinite for the login
#74 [04:00] <Greymagic27> not_gamer, Hey. What's the issue?
#75 [04:01] <not_gamer> I enter my password and email but it remains blocked
#76 [04:01] <Greymagic27> not_gamer, Do you get any message when you try to login?
#77 [04:02] <not_gamer> no
#78 [04:02] <not_gamer> the button turns gray
#79 [04:05] <Greymagic27> ??> not_gamer tools/hjt
#80 [04:05] <Absol> not_gamer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#81 [04:05] <Absol> not_gamer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#82 [04:05] * KnigaVuhoYT [webchat@176.125.209.96] has joined #minecrafthelp
#83 [04:07] <KnigaVuhoYT> Я не могу купить игру - java, потому что ник KnigaVuhoYT недоступен. Вы серьёзно? Кто-то ещё рекламирует мой YouTube - канал бесплатно для меня?
#84 [04:08] <Greymagic27> https://translate.google.com/#view=home&op=translate&sl=ru&tl=en
#85 [04:10] <KnigaVuhoYT> Ну так и воспользуйся своим гуглом.
#86 [04:10] <not_gamer> Absol this is the link https://paste.ubuntu.com/p/yQ4bHGyh2b/
#87 [04:10] <not_gamer> ok?
#88 [04:10] <Greymagic27> KnigaVuhoYT, Этот канал работает на английском языке. Пожалуйста, используйте переводчик, которого я связал с вами.
#89 [04:10] <Greymagic27> ??> not_gamer info/mcleaks
#90 [04:10] <Absol> not_gamer: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#91 [04:10] <Absol> not_gamer: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#92 [04:10] <Greymagic27> ??> not_gamer win/hosts/edit
#93 [04:10] <Absol> not_gamer: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#94 [04:10] <Absol> not_gamer: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#95 [04:11] <KnigaVuhoYT> I can not buy the game - java, because the nickname KnigaVuhoYT is not available. Are you seriously? Is someone else advertising my YouTube channel for free to me?
#96 [04:12] <not_gamer> i have payed the game
#97 [04:12] <Greymagic27> KnigaVuhoYT, The name that you put 'KnigaVuhoYT' isn't taken
#98 [04:12] <Greymagic27> not_gamer, Someone has used MCLeaks on your PC in the past. Follow the steps sent by Absol to fix your minecraft
#99 [04:13] <Greymagic27> ??> KnigaVuhoYT scold/pm
#100 [04:13] <Absol> KnigaVuhoYT: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#101 [04:13] <not_gamer> are you serious? I lost 23.95 money
#102 [04:14] <Greymagic27> not_gamer, You've not lost anything. Once you remove the entries your minecraft will work again. Just make sure to change your password as well
#103 [04:14] <KnigaVuhoYT> https://i.gyazo.com/36b4ed748f02220c1055a0fb43ffe9e5.png - screenshot with https://my.minecraft.net/ru-ru/store/minecraft/#buy
#104 [04:15] <not_gamer> I do not have access to the site not to minecraft
#105 [04:15] <Greymagic27> ??> not_gamer win/hosts/edit
#106 [04:15] <Absol> not_gamer: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#107 [04:15] <Absol> not_gamer: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#108 [04:16] <Greymagic27> Remove every entry containing the word 'mojang'
#109 [04:17] <KnigaVuhoYT> guys, pls, what happening with this nickname, how I can bought the game with it
#110 [04:17] <KnigaVuhoYT> ?
#111 [04:17] <Greymagic27> KnigaVuhoYT, Let me try, hang on
#112 [04:17] <KnigaVuhoYT> thx
#113 [04:19] <Greymagic27> KnigaVuhoYT, I think I've worked out the problem. Mojang could be blocking the name due to the word 'niga' being in it
#114 [04:20] <KnigaVuhoYT> oh my god... wut I can to do with it?)
#115 [04:20] * Kyross [webchat@125-238-100-191-adsl.sparkbb.co.nz] has joined #minecrafthelp
#116 [04:21] <KnigaVuhoYT> Kniga means a Book in English
#117 [04:21] <Kyross> How can I change my email linked to my minecraft account?
#118 [04:21] <not_gamer> tanks guys i hsve resolved the proble m tanks :) <3
#119 [04:21] <Greymagic27> not_gamer, Make sure to change your password
#120 [04:21] <Greymagic27> ??> Kyross account/reset-email
#121 [04:21] <Absol> Kyross: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#122 [04:21] <not_gamer> ok ok
#123 [04:21] <Kyross> Thanks havent played minecraft in years
#124 [04:23] * WaldSon17 [webchat@213.25.135.1] has joined #minecrafthelp
#125 [04:23] <WaldSon17> Hello
#126 [04:23] <Greymagic27> WaldSon17, Hey. How can we help?
#127 [04:24] <WaldSon17> Greymagic27, I want to reset the password but nothing comes to me on the e-mail
#128 [04:25] <Greymagic27> ??> WaldSon17 account/email-missing
#129 [04:25] <Absol> WaldSon17: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#130 [04:25] <Absol> WaldSon17: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#131 [04:25] <Absol> WaldSon17: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#132 [04:27] <WaldSon17> Greymagic27, but what about the lack of an account?
#133 [04:28] <Greymagic27> WaldSon17, What do you mean?
#134 [04:28] <WaldSon17> Absol,
#135 [04:28] <WaldSon17> Okay, I'll read it
#136 [04:28] <WaldSon17> Greymagic27,
#137 [04:28] <WaldSon17> Because you wrote that account / email-missing
#138 [04:29] * not_gamer [webchat@185.132.228.238] has quit. (Quit: webchat.esper.net)
#139 [04:29] <Greymagic27> WaldSon17, Ignore that, it's just an internal command
#140 [04:29] <Greymagic27> Read the output from Absol
#141 [04:31] <WaldSon17> Greymagic27 A dobra rozumiem, właśnie czytam ten support co mi wysłał
#142 [04:31] <KnigaVuhoYT> https://i.gyazo.com/09a0cd53d67e5aba699614def59f5dad.png
#143 [04:31] <WaldSon17> Greymagic27 And I understand, I'm just reading the support he sent me
#144 [04:31] <Greymagic27> I know, but mojang still detect it as a bad word KnigaVuhoYT
#145 [04:32] <KnigaVuhoYT> Grey, pls, correct ше
#146 [04:32] <KnigaVuhoYT> it*
#147 [04:32] <Greymagic27> ??> KnigaVuhoYT info/volunteers
#148 [04:32] <WaldSon17> Greymagic27
#149 [04:32] <WaldSon17> Today I also sent an e-mail to Mojang asking for help. And I wrote in Polish, you think that they will accept me? Because I am from Poland
#150 [04:32] <Greymagic27> ??> KnigaVuhoYT info/volunteer
#151 [04:32] <Absol> KnigaVuhoYT: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#152 [04:33] <KnigaVuhoYT> where else can i go for professional help?
#153 [04:33] <Greymagic27> WaldSon17, If they can't understand you, they'll reply and say
#154 [04:33] <Greymagic27> KnigaVuhoYT, You can't use that username, select another one
#155 [04:33] <KnigaVuhoYT> where else can i go for professional help?
#156 [04:34] <Greymagic27> KnigaVuhoYT, You can contact mojang, but they won't unblock the username I don't think
#157 [04:34] <KnigaVuhoYT> pls, give me email or some their contacs...?
#158 [04:35] <Greymagic27> KnigaVuhoYT, Like I said. I doubt they will unblock the name as it contains a profanity word
#159 [04:35] <WaldSon17> Greymagic27
#160 [04:35] <WaldSon17> And if I would like to change the e-mail? Do I have to go to mojang or maybe some of you help me?
#161 [04:35] <Greymagic27> ??> WaldSon17 account/reset-email
#162 [04:36] <Absol> WaldSon17: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#163 [04:36] <WaldSon17> Thanks
#164 [04:36] <KnigaVuhoYT> I will explain to them that I am not going to play with people who do not know how the word book is written in Russian transliteration
#165 [04:37] <WaldSon17> Only I do not have how to reset because I can not even log in, I do not remember the password or someone changed like last time
#166 [04:37] <Greymagic27> ??> WaldSon17 account/send-email
#167 [04:38] <Absol> WaldSon17: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#168 [04:38] <Absol> WaldSon17: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#169 [04:38] <WaldSon17> Greymagic27 My e-mail is bleta544@interia.pl
#170 [04:38] <Greymagic27> WaldSon17, Do not tell us your account details. This is a public channel
#171 [04:39] <WaldSon17> Sorry
#172 [04:39] <Greymagic27> WaldSon17, Contact mojang using the information above sent by Absol
#173 [04:39] <WaldSon17> Ok
#174 [04:40] <WaldSon17> I care about the time because I want to record an episode today and here I do not have how
#175 [04:42] * KnigaVuhoYT [webchat@176.125.209.96] has quit. (Quit: webchat.esper.net)
#176 [04:44] <Greymagic27> ??> WaldSon17 scold/pm
#177 [04:44] <Absol> WaldSon17: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#178 [04:44] <Greymagic27> But in answer, yes I did help you. I linked you to mojangs email
#179 [04:45] <WaldSon17> Greymagic27 But how did you connect?
#180 [04:46] <Greymagic27> WaldSon17, What do you mean?
#181 [04:47] <WaldSon17> Because you wrote that you connected me with Mojanga's e-mail
#182 [04:48] <WaldSon17> This is weird lately I did a password reset that came to me on email and now nothing
#183 [04:50] <Greymagic27> WaldSon17, You'll need to email mojang using the steps that Absol sent above
#184 [04:51] <WaldSon17> I did see what happens next
#185 [04:56] * Daniele_Gamer_88 [webchat@host184-154-dynamic.45-213-r.retail.telecomitalia.it] has joined #minecrafthelp
#186 [04:57] <Daniele_Gamer_88> salve non riesco a connettermi ai server,ì
#187 [04:57] <Greymagic27> https://translate.google.com/#view=home&op=translate&sl=it&tl=en
#188 [04:59] <Daniele_Gamer_88> hi I can't connect to the servers, how do I do it?
#189 [05:00] <Greymagic27> Daniele_Gamer_88, Do you get any sort of error message when you try?
#190 [05:01] <Daniele_Gamer_88> yes, I read: Failed to authenticate your connnection!
#191 [05:01] * Bekobey [webchat@78.182.85.128.dynamic.ttnet.com.tr] has joined #minecrafthelp
#192 [05:01] <Greymagic27> ??> Daniele_Gamer_88 launcher/relog
#193 [05:01] <Absol> Daniele_Gamer_88: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#194 [05:01] <Daniele_Gamer_88> ok I'll try
#195 [05:02] * aluumi [webchat@d49-194-140-74.meb2.vic.optusnet.com.au] has joined #minecrafthelp
#196 [05:02] <Bekobey> Hey, I can't play multiplayer due to a crash (Singleplayer works fine). Can somebody help?
#197 [05:02] <aluumi> Hello?
#198 [05:02] * Zytrex_ [webchat@80-197-128-30-cable.dk.customer.tdc.net] has joined #minecrafthelp
#199 [05:02] <aluumi> I've lost my account.
#200 [05:02] <Greymagic27> ??> Bekobey launcher/log
#201 [05:02] <Absol> Bekobey: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#202 [05:02] <aluumi> and i need to recover it.
#203 [05:02] <Greymagic27> ??> aluumi account/send-email
#204 [05:02] <Absol> aluumi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#205 [05:02] <Absol> aluumi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#206 [05:02] <aluumi> alright.
#207 [05:02] <aluumi> thank you
#208 [05:03] * aluumi [webchat@d49-194-140-74.meb2.vic.optusnet.com.au] has quit. (Client Quit)
#209 [05:03] <Daniele_Gamer_88> thanks I finally managed to enter the server.
#210 [05:04] <Zytrex_> I cant login or join to minecraft it says Fail and Play Demo
#211 [05:04] <Greymagic27> ??> Zytrex_ launcher/relog
#212 [05:04] <Absol> Zytrex_: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#213 [05:04] <Greymagic27> Daniele_Gamer_88, No problem :)
#214 [05:04] <Greymagic27> Daniele_Gamer_88, No problem :)
#215 [05:04] * Daniele_Gamer_88 [webchat@host184-154-dynamic.45-213-r.retail.telecomitalia.it] has left #minecrafthelp
#216 [05:06] <Bekobey> https://paste.ubuntu.com/p/xP94MJb2Cb/ Here's the log
#217 [05:09] <Bekobey> I can't play multiplayer due to that crash ^^ (Singleplayer works fine). Can somebody help?
#218 [05:15] <Bekobey> Hello?
#219 [05:20] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#220 [05:23] <Bekobey> Hellow?
#221 [05:25] * Bekobey [webchat@78.182.85.128.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#222 [05:25] * Bekobey [webchat@78.182.85.128.dynamic.ttnet.com.tr] has joined #minecrafthelp
#223 [05:27] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#224 [05:29] <Greymagic27> Bekobey, Hey. Sorry I had to hop off
#225 [05:29] <Greymagic27> Let's start with reinstalling minecraft:
#226 [05:29] <Greymagic27> ??> Bekobey win/reinst
#227 [05:29] <Absol> Bekobey: You may need to reinstall the locally installed files that Minecraft puts into place.
#228 [05:29] <Absol> Bekobey: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#229 [05:31] <Bekobey> I've already tried that
#230 [05:31] <Bekobey> but doing it again
#231 [05:32] * Zytrex_ [webchat@80-197-128-30-cable.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#232 [05:35] <Bekobey> Nope, didn't work.
#233 [05:36] <Greymagic27> Bekobey, Let's try a full reinstall:
#234 [05:36] <Greymagic27> ??> Bekobey win/reinst/full
#235 [05:36] <Absol> Bekobey: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#236 [05:36] <Absol> Bekobey: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#237 [05:39] * Bekobey [webchat@78.182.85.128.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#238 [05:42] * Bekobey [webchat@78.182.85.128.dynamic.ttnet.com.tr] has joined #minecrafthelp
#239 [05:43] <Bekobey> I've currently uninstalled Minecraft and restarted my PC.
#240 [05:43] <Bekobey> Installing Minecraft.
#241 [05:49] <Bekobey> Didn't work
#242 [05:49] <Bekobey> :/
#243 [05:50] <Greymagic27> Bekobey, This crash is a new one to me. Is it with all servers?
#244 [05:51] <Bekobey> It is.
#245 [05:52] <Bekobey> After getting the first crash, whenever I click on "Multiplayer" button, it crashes. I can't even see the server list.
#246 [05:54] <Bekobey> In order to get the first crash, I just try to join a server or add a server.
#247 [05:55] <Greymagic27> Is the crash you're getting now any different to the one you were getting before?
#248 [05:55] <Bekobey> Nope, exactly the same.
#249 [05:56] <Bekobey> I've been getting this crash for well over 2 years.
#250 [05:56] <Bekobey> Maybe 3
#251 [05:58] * YANGROK [webchat@cgn-pool-83-219-136-130.tis-dialog.ru] has joined #minecrafthelp
#252 [05:59] * YANGROK [webchat@cgn-pool-83-219-136-130.tis-dialog.ru] has quit. (Client Quit)
#253 [06:02] * TheAmasinA36 [webchat@ip82-148-165-19.breiband.no] has joined #minecrafthelp
#254 [06:02] <TheAmasinA36> https://paste.ubuntu.com/p/7cT6tn9fGM/
#255 [06:02] <Greymagic27> ??> TheAmasinA36 av/adwcleaner
#256 [06:02] <Absol> TheAmasinA36: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#257 [06:02] <Absol> TheAmasinA36: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#258 [06:03] <Bekobey> What else can I do?
#259 [06:03] <Greymagic27> Bekobey, I'm not sure. Would you mind waiting for another volunteer to come online?
#260 [06:04] * TheAmasinA36 [webchat@ip82-148-165-19.breiband.no] has quit. (Client Quit)
#261 [06:05] <Bekobey> Alright, I'll wait. Appreciate the help.
#262 [06:05] <Greymagic27> Bekobey, No problem. Sorry I couldn't fix it for you
#263 [06:05] <Bekobey> I'll try downloading an alternative download.
#264 [06:06] <Bekobey> It's okay.
#265 [06:25] * George [webchat@athedsl-367583.home.otenet.gr] has joined #minecrafthelp
#266 [06:25] <George> Hi
#267 [06:25] <George> Ineed help
#268 [06:25] <George> is any1 here to help me?
#269 [06:25] * murat [webchat@95.5.154.187.static.ttnet.com.tr] has joined #minecrafthelp
#270 [06:25] <murat> selam
#271 [06:25] <murat> hi
#272 [06:25] <George> hello
#273 [06:25] <murat> pls turkish
#274 [06:26] <George> can u help me?
#275 [06:26] <murat> Im Minecraft Download Error
#276 [06:26] <George> wha
#277 [06:26] <George> t
#278 [06:26] <George> i need help
#279 [06:26] <murat> i
#280 [06:26] <murat> pls 1 minutes
#281 [06:27] <George> help someone
#282 [06:27] <murat> My Minecraft 1.14 Can You Help When Installing It?
#283 [06:27] <George> i fk turkey
#284 [06:27] <murat> fuck off
#285 [06:27] <Absol> murat: Please keep it civil
#286 [06:28] <George> then help me
#287 [06:28] <George> then help me
#288 [06:28] * murat [webchat@95.5.154.187.static.ttnet.com.tr] has left #minecrafthelp
#289 [06:29] * billy [webchat@cpc89550-gill19-2-0-cust197.20-1.cable.virginm.net] has joined #minecrafthelp
#290 [06:30] <George> I NEED HELP WITH MINECRAFT
#291 [06:30] <billy> hi i am trying to get minecraft but becuse i cant remember my security questions i cant play it also i cant acsses my email from mojang
#292 [06:31] <George> billy go play Fortnite waaaay better support there
#293 [06:35] <billy> lol
#294 [06:38] * JonyTrack [webchat@a213-22-142-212.cpe.netcabo.pt] has joined #minecrafthelp
#295 [06:38] <JonyTrack> hello
#296 [06:39] <George> hi
#297 [06:39] <JonyTrack> last time I play MC was a long tim ago
#298 [06:39] <George> k
#299 [06:39] <JonyTrack> time*, i cant remember my email
#300 [06:39] <JonyTrack> to log in
#301 [06:44] <JonyTrack> can u help me'
#302 [06:49] * MrLenny420 [webchat@93-41-17-137.ip79.fastwebnet.it] has joined #minecrafthelp
#303 [06:49] <MrLenny420> Hi , i need help
#304 [06:52] * AyLeEnaLpHa [webchat@ipv4-149-244-17.as55666.net] has joined #minecrafthelp
#305 [06:52] <MrLenny420> I lost my account cuz i gave email and pass to a close friend met online but after i stopped playing minecraft for 1 - 2 years i lost every kind of contacts with this friend , he changed the email and the pass of my mojang account where i spent over 150 € on servers and buying the game. im actually wondering if there is a way to get the account aga
#306 [06:52] <MrLenny420> in , i remember for sure 100 % that the username of my account was "ProLennyMaster" and if im not saying a bullshit the email was wu_lenny_18_11@icloud.com
#307 [06:52] <Absol> MrLenny420: Please keep it civil
#308 [06:52] <AyLeEnaLpHa> hello, I need help
#309 [06:52] <AyLeEnaLpHa> I want to download minecraft'
#310 [06:52] <MrLenny420> oh..
#311 [06:52] <AyLeEnaLpHa> I already purvhased minecraftb
#312 [06:53] <MrLenny420> thought it was a support live chat ..
#313 [06:53] <AyLeEnaLpHa> but when I download
#314 [06:53] <AyLeEnaLpHa> It will stop in the middle of downloading and it keeps repeating like that
#315 [06:57] <AyLeEnaLpHa> the thing i read was "unable to save download"
#316 [06:57] * Tim3 [webchat@xdsl-85-197-59-39.nc.de] has joined #minecrafthelp
#317 [06:58] * JonyTrack [webchat@a213-22-142-212.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#318 [06:58] * AyLeEnaLpHa [webchat@ipv4-149-244-17.as55666.net] has quit. (Quit: webchat.esper.net)
#319 [06:58] <Tim3> Is there any fix for the slow chunk loading in 1.14 release yet?
#320 [07:02] * Arjan [webchat@94-212-44-117.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#321 [07:02] <Arjan> Hi guys, I really need your help. I need to see the chat log of my sons Windows 10 version of Minecraft.
#322 [07:03] <Arjan> He also has the PE version and thats clear to me how to find it.
#323 [07:12] * Tim3 [webchat@xdsl-85-197-59-39.nc.de] has quit. (Quit: webchat.esper.net)
#324 [07:15] * billy [webchat@cpc89550-gill19-2-0-cust197.20-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#325 [07:29] * maxastrom [webchat@h46-236-94-81.cust.a3fiber.se] has joined #minecrafthelp
#326 [07:29] <maxastrom> hey
#327 [07:30] <CapFan67> Hi
#328 [07:34] * Marcel [webchat@095160157071.dynamic-ra-10.vectranet.pl] has joined #minecrafthelp
#329 [07:34] <Marcel> Hello
#330 [07:34] <CapFan67> Hi
#331 [07:35] * Marcel [webchat@095160157071.dynamic-ra-10.vectranet.pl] has quit. (Client Quit)
#332 [07:36] * Marcel [webchat@095160157071.dynamic-ra-10.vectranet.pl] has joined #minecrafthelp
#333 [07:36] <Marcel> hello
#334 [07:37] <maxastrom> Does someone know how to fix my server from crashing instantly when i open it?
#335 [07:37] <CapFan67> maxastrom, Do you get an error number or description when it crashes?
#336 [07:37] <Marcel> i have a problem with security questions. i'm trying to change them but i'm not recieving e-mail instructions
#337 [07:37] <maxastrom> No, it just instantly crashes
#338 [07:38] <CapFan67> Marcel, Are you trying to reset them here? https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#339 [07:38] <CapFan67> maxastrom, What do you see when it crashes?
#340 [07:38] <maxastrom> Can i send a video?
#341 [07:39] <CapFan67> maxastrom, If you have a link to one, sure.
#342 [07:39] <Marcel> yes
#343 [07:39] <maxastrom> https://gyazo.com/27404e63e4c296442cea92bd8752400d
#344 [07:39] <CapFan67> Marcel, Are you able to log into your account at Mojang.com?
#345 [07:41] <Marcel> It says that I'm already logged in but i still have to answer those questions
#346 [07:41] <CapFan67> maxastrom, You probably shouldn't be running the .jar directly by clicking on it. You don't know what's happening because you aren't launching from a batch file. Having said that, have you edited your eula.txt file?
#347 [07:42] <maxastrom> Edited it to true?
#348 [07:42] <CapFan67> Marcel, And you checked your smap/junk folders?
#349 [07:42] <CapFan67> maxastrom, Yes. If you were running from a batch file, you'd see the text telling you to edit your elua.txt and set it to true.
#350 [07:42] <Marcel> Yes, they are empty
#351 [07:42] <maxastrom> Yes, i have it set to true
#352 [07:43] <CapFan67> Marcel, If you're not receiving system emails from Mojang, you'll need to contact Mojang Support. Do you need a link?
#353 [07:43] <Marcel> Yes, please
#354 [07:44] <CapFan67> maxastrom, Absol will link you to a server-setup resource. Follow the section to create and launch from a batch file, which will provide the necessary information to troubleshoot:
#355 [07:44] <CapFan67> ??> maxastrom mp/server-setup
#356 [07:44] <Absol> maxastrom: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#357 [07:44] <CapFan67> ??> Marcel account/send-email
#358 [07:44] <Absol> Marcel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#359 [07:44] <Absol> Marcel: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#360 [07:44] <Marcel> Thank you! I'll try
#361 [07:45] * Marcel [webchat@095160157071.dynamic-ra-10.vectranet.pl] has quit. (Quit: webchat.esper.net)
#362 [07:46] <maxastrom> Is it better to create a bat file?
#363 [07:47] <CapFan67> maxastrom, A batch file allows you to see the console output as the server is running, a *very* useful thing to have when troubleshooting or monitoring your server.
#364 [07:47] <maxastrom> ah okay
#365 [07:47] <CapFan67> maxastrom, Make sure the final line in your batch file is "pause".
#366 [07:47] <maxastrom> Okay, i just need to create one
#367 [07:57] <maxastrom> Okay where do i see the server message
#368 [07:57] <maxastrom> The error
#369 [07:58] <CapFan67> maxastrom, copy the dialog from your console session to http://paste.ubuntu.com/ and post the link here.
#370 [07:58] <CapFan67> maxastrom, ...the direct answer is, you'll see the error/cause in the console window.
#371 [07:59] * jef [webchat@broadband.actcorp.in] has joined #minecrafthelp
#372 [07:59] <maxastrom> Failed to bind to port it says
#373 [08:00] <CapFan67> maxastrom, That means another instance of the server is running invisible to you (another problem with running by double clicking). Use your task manager to kill all java tasks, then try again.
#374 [08:00] * jef [webchat@broadband.actcorp.in] has quit. (Client Quit)
#375 [08:02] * Harley [webchat@b0feb284.bb.sky.com] has joined #minecrafthelp
#376 [08:02] <Harley> hi
#377 [08:03] * techno156 [~techno156@137.154.29.123] has joined #minecrafthelp
#378 [08:03] <maxastrom> I think i have closed all the java files, still doesnt work
#379 [08:03] <Harley> im havin trouble logging in
#380 [08:03] <CapFan67> maxastrom, Does it list the port it's trying to bind to? (this would be much easier if you created the paste)
#381 [08:03] <CapFan67> Harley, What happens when you try?
#382 [08:04] <Harley> well what it is i have changed the email i use to log in
#383 [08:04] <CapFan67> maxastrom, If it's the default port, the next step would be to reboot then try again.
#384 [08:04] <maxastrom> I have done that, it says perhaps already a server is running on this port
#385 [08:04] <CapFan67> maxastrom, "done that" you mean reboot?
#386 [08:04] <Harley> and forgot my pass
#387 [08:04] <Harley> wrd
#388 [08:04] <CapFan67> Harley, Have you tried resetting your password?
#389 [08:05] <maxastrom> No, i mean i have created the paste
#390 [08:05] <Harley> i am sing a new email and i dont know how to reset
#391 [08:05] <CapFan67> maxastrom, Post the link to the paste here.
#392 [08:05] <Harley> using*
#393 [08:05] <CapFan67> Harley, https://account.mojang.com/password
#394 [08:06] <Harley> what email should i ut in my new one or the one i dont have acss to
#395 [08:06] <Harley> put*
#396 [08:06] <CapFan67> Harley, Did you update/edit your Mojang account with your new email?
#397 [08:07] * Mike0 [webchat@cpc106367-woki8-2-0-cust209.6-2.cable.virginm.net] has joined #minecrafthelp
#398 [08:07] <Harley> no i dont know how
#399 [08:07] <maxastrom> Doesn't give me a link
#400 [08:07] <Mike0> well howdy
#401 [08:07] <CapFan67> Harley, Ok, so you don't know your password and don't have access to your email. In that case you'll need to contact Mojang Support. Do you need a link?
#402 [08:07] <Mike0> I have that same problem, they really don't help
#403 [08:07] <CapFan67> maxastrom, To create a paste, fill in the Content and Poster fields. Then click "Paste!"
#404 [08:08] <CapFan67> Mike0, Which same problem are you having?
#405 [08:08] <Harley> i have contacted but they said i may take a week
#406 [08:08] <Mike0> I don't have the email
#407 [08:08] <maxastrom> https://paste.ubuntu.com/p/jGB6vh2X5H/
#408 [08:08] <Mike0> not only that
#409 [08:08] <Mike0> but I logged into my account yesterday fine, but today it's saying the username/password is incorrect
#410 [08:09] <CapFan67> Mike0, Are you able to log into Mojang.com from a different network, such as your mobile using cellular (wifi turned off)?
#411 [08:09] <Mike0> I'm not sure I'll try now
#412 [08:10] <Harley> how do i updaye
#413 [08:10] <CapFan67> maxastrom, This definitely means another server instance is running. Either (a) reboot and test again or (b) edit your server.properties and temporarily change the port to test.
#414 [08:10] <Mike0> apparently I need a Mojang account for that
#415 [08:10] <CapFan67> Harley, You'll need to contact Mojang:
#416 [08:10] <maxastrom> Okay i will try
#417 [08:10] <CapFan67> ??> Harley account/send-email
#418 [08:10] <Absol> Harley: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#419 [08:10] <Absol> Harley: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#420 [08:11] * Harley [webchat@b0feb284.bb.sky.com] has quit. (Quit: webchat.esper.net)
#421 [08:11] <CapFan67> Mike0, Ah.. Is your account a Legacy Account (login with username)?
#422 [08:11] <Mike0> yes
#423 [08:11] <CapFan67> Mike0, What is your username?
#424 [08:11] <Mike0> and I've no idea what email I used since this was years ago
#425 [08:12] <Mike0> publotheraccoon
#426 [08:12] <Mike0> or MAYBE publotheracoon
#427 [08:13] <CapFan67> Mike0, The good news is, your account still isn't migrated and your name hasn't changed. So, it's less likely you've been hacked. https://namemc.com/profile/publotheracoon.1
#428 [08:13] <Mike0> yeah that is good news :D
#429 [08:13] <CapFan67> Mike0, Self Service password reset requires knowing and having access to your email. If you don't know your email, you'll need to contact Mojang Support to recover your account.
#430 [08:14] <Mike0> but for that I need an email, I tried
#431 [08:14] <Mike0> if not an email then the transaction ID
#432 [08:14] <Mike0> which I can find in my email
#433 [08:14] <CapFan67> Mike0, You can contact them with any email. Having the Transaction ID is ideal, but if you don't have it let them know. If they have other original purchase information to use to verify you, they'll let you know.
#434 [08:15] <Mike0> Well i did send an email so I guess we will see
#435 [08:20] <maxastrom> Wait, how do i reboot
#436 [08:21] * Mike0 [webchat@cpc106367-woki8-2-0-cust209.6-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#437 [08:23] * user [webchat@81-66-123-219.rev.numericable.fr] has joined #minecrafthelp
#438 [08:25] <CapFan67> maxastrom, ...You're asking how to reboot your computer? uh.. Start => right click the power icon => restart.
#439 [08:25] <user> minecraft keeps crashing when i click on anything on the first screen
#440 [08:25] <maxastrom> ah i thought u meant minecraft server
#441 [08:26] * maxastrom [webchat@h46-236-94-81.cust.a3fiber.se] has quit. (Quit: webchat.esper.net)
#442 [08:26] * user [webchat@81-66-123-219.rev.numericable.fr] has quit. (Client Quit)
#443 [08:28] * maxastrom [webchat@h46-236-94-81.cust.a3fiber.se] has joined #minecrafthelp
#444 [08:28] <maxastrom> Still doesn't work
#445 [08:32] <CapFan67> maxastrom, Did you try editing the server.properties file and testing with a different port, such as 25564?
#446 [08:33] * maxastrom [webchat@h46-236-94-81.cust.a3fiber.se] has quit. (Client Quit)
#447 [08:33] <urielsalis> and making sure server-ip is empty
#448 [08:35] * Swagdogge33_ [webchat@p4FE70E90.dip0.t-ipconnect.de] has joined #minecrafthelp
#449 [08:35] <CapFan67> Yes, very good point
#450 [08:36] * maxastrom [webchat@h46-236-94-81.cust.a3fiber.se] has joined #minecrafthelp
#451 [08:36] <maxastrom> What did u say i was gonna rename it to, it dissapeared
#452 [08:36] <Swagdogge33_> Can someone help me?
#453 [08:38] <Swagdogge33_> I have bedrock edition for X Box ione and want to change to PC bedrock edition but how i can do this?
#454 [08:38] <urielsalis> maxastrom, make sure server-ip is empty
#455 [08:38] <urielsalis> maxastrom, in server.properties
#456 [08:38] <maxastrom> yh
#457 [08:39] <urielsalis> Swagdogge33_, I dont think you can
#458 [08:39] <Swagdogge33_> :(
#459 [08:39] <urielsalis> Swagdogge33_, try logging with the same account in your windows pc
#460 [08:39] <urielsalis> Swagdogge33_, and checking the microsoft store
#461 [08:39] <maxastrom> server ip is empty now
#462 [08:39] <Swagdogge33_> But i readed that i get PC bedrock free, when i have a other bedrock edition
#463 [08:40] <urielsalis> Swagdogge33_, if you had the Java edition before some time last year, you got the bedrock edition for free
#464 [08:40] <urielsalis> Swagdogge33_, but that was only for the java edition and ended long time ago
#465 [08:41] <Swagdogge33_> I have bedrock but only X Box. I have Wii U edition X box 360 edition ,X Box one edition and X Box one bedrock edition
#466 [08:42] <maxastrom> urielsalis i have emptied the server ip, what now?
#467 [08:42] <urielsalis> maxastrom, restart the server and try again
#468 [08:42] <urielsalis> Swagdogge33_, then you need to buy the Windows 10 edition in the Microsoft store
#469 [08:43] <Swagdogge33_> Another minecraft edition forr that i have to pay money?
#470 [08:43] <Swagdogge33_> PS: Sorry for my bad english
#471 [08:43] <urielsalis> Swagdogge33_, yes
#472 [08:44] * dani06caruso [webchat@90-227-5-176-no113.tbcn.telia.com] has joined #minecrafthelp
#473 [08:45] <dani06caruso> I cant join a server in 1.13
#474 [08:45] <urielsalis> dani06caruso, what happens when you try?
#475 [08:45] * maxastrom [webchat@h46-236-94-81.cust.a3fiber.se] has joined #minecrafthelp
#476 [08:45] <dani06caruso> it just crashes when it should say loading terrain
#477 [08:45] <dani06caruso> it says saving world
#478 [08:45] <maxastrom> hey, my computer crashed what should i do after i have done that?
#479 [08:45] <urielsalis> maxastrom, try to play on the server now
#480 [08:45] <maxastrom> okay
#481 [08:46] <dani06caruso> and then it says unexpected error
#482 [08:46] <dani06caruso> but i can play servers on 1.14
#483 [08:47] <urielsalis> ??> dani06caruso launcher/log
#484 [08:47] <Absol> dani06caruso: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#485 [08:47] <maxastrom> ok now it started
#486 [08:49] <maxastrom> should i change the ip back to what it was?
#487 [08:51] * Swagdogge33_ [webchat@p4FE70E90.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#488 [08:53] * dani06caruso [webchat@90-227-5-176-no113.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#489 [09:00] <maxastrom> The server still crashes when i start it
#490 [09:00] <maxastrom> instantly
#491 [09:01] * PhantUm_Gh0st [webchat@b1b5b5e6.virtua.com.br] has joined #minecrafthelp
#492 [09:04] <PhantUm_Gh0st> Hello, I have the following problem, my problem is: Migration, I put the email, password, it's nick more says the nick or the password is incorrect (My Friend Who Gave the Account to Me)
#493 [09:05] <PhantUm_Gh0st> http://prntscr.com/nhwpb0
#494 [09:06] * maxastrom [webchat@h46-236-94-81.cust.a3fiber.se] has quit. (Quit: webchat.esper.net)
#495 [09:07] * E0 [webchat@93-172-26-58.bb.netvision.net.il] has joined #minecrafthelp
#496 [09:08] * E0 [webchat@93-172-26-58.bb.netvision.net.il] has quit. (Client Quit)
#497 [09:10] * Famineee [webchat@CPEf81d0f86cb83-CMf81d0f86cb80.cpe.net.cable.rogers.com] has joined #minecrafthelp
#498 [09:10] <Famineee> My minecraft launcher stopped working all of a sudden. I was using it yesterday, when it suddenly stopped loading past the mojang screen. I have tried redownloading minecraft and java, and restarting my computer, but nothing seems to work.
#499 [09:14] <CapFan67> Famineee, Does the launcher not work, or does the client not work after clicking Play?
#500 [09:22] <Famineee> it does not work after clicking play
#501 [09:27] * Anonymous6 [webchat@c-76-108-134-144.hsd1.fl.comcast.net] has joined #minecrafthelp
#502 [09:28] <Anonymous6> I don't know why the Hopper isn't transporting items into the Ender Chest. I do not know if this is a bug or not.
#503 [09:28] * Anonymous6 [webchat@c-76-108-134-144.hsd1.fl.comcast.net] has quit. (Client Quit)
#504 [09:46] * Henrick_ [webchat@138-117-100-37.cliente.imicro.com.br] has joined #minecrafthelp
#505 [09:46] <Henrick_> The game crashed whilst initializing game Error: java.lang.NullPointerException: Initializing game
#506 [09:48] * Henrick_ [webchat@138-117-100-37.cliente.imicro.com.br] has quit. (Client Quit)
#507 [09:52] * Bacon [webchat@a85-138-242-232.cpe.netcabo.pt] has joined #minecrafthelp
#508 [09:53] * RyuuBR [webchat@bfbeceab.virtua.com.br] has joined #minecrafthelp
#509 [09:53] <RyuuBR> hello? someone?
#510 [09:53] <Bacon> im here to ask for help in name of my friend.
#511 [09:54] <Bacon> she can only play the demo and i believe she's already followed the steps thats on the article about this
#512 [09:54] <RyuuBR> I was wondering if it is possible to block access to account data
#513 [09:55] <Bacon> what do you mean?
#514 [09:55] <RyuuBR> I want to lend my account to a person...
#515 [09:56] <RyuuBR> but I want her not to change anything...
#516 [09:56] * orangemaya [webchat@109.236.18.185] has joined #minecrafthelp
#517 [09:56] <RyuuBR> of my account. someone help?
#518 [09:57] * drrrr [webchat@host248-181-dynamic.249-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#519 [09:57] <orangemaya> when I try to download 1.14 fail download
#520 [09:57] <drrrr> i can t update
#521 [09:57] <orangemaya> help?
#522 [09:57] * RyuuBR [webchat@bfbeceab.virtua.com.br] has quit. (Client Quit)
#523 [09:58] <drrrr> yes please
#524 [09:58] <orangemaya> help?
#525 [09:58] * RyuuBR [webchat@bfbeceab.virtua.com.br] has joined #minecrafthelp
#526 [09:58] <RyuuBR> I came back, could anyone help with this problem?
#527 [09:58] <drrrr> please help me
#528 [09:58] <RyuuBR> or rather this doubt
#529 [09:58] <orangemaya> help me
#530 [09:59] * drrrr [webchat@host248-181-dynamic.249-95-r.retail.telecomitalia.it] has quit. (Client Quit)
#531 [09:59] <orangemaya> when I try to download 1.14 fail download
#532 [09:59] * Bacon [webchat@a85-138-242-232.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#533 [09:59] <Greymagic27> ??> orangemaya av/adwcleaner
#534 [09:59] <Absol> orangemaya: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#535 [09:59] <Absol> orangemaya: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#536 [10:00] <RyuuBR> someone...?
#537 [10:01] <Greymagic27> RyuuBR, Hey. Java or bedrock edition?
#538 [10:01] <RyuuBR> Java
#539 [10:01] <Greymagic27> ??> RyuuBR launcher/relog
#540 [10:01] <Absol> RyuuBR: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#541 [10:02] * orangemaya [webchat@109.236.18.185] has quit. (Quit: webchat.esper.net)
#542 [10:02] <RyuuBR> How can I lend my account? without the person changing the data?
#543 [10:03] <Greymagic27> RyuuBR, You can't. Giving friends accounts (even family members) goes against the EULA
#544 [10:04] * slee [~slee@2604:2d80:8401:8fdf:8dca:3cb:4126:3c70] has joined #minecrafthelp
#545 [10:04] <RyuuBR> It's my account, that's not possible.
#546 [10:05] <RyuuBR> I could have the freedom to lend the account but as long as that person does not change anything.
#547 [10:05] <Greymagic27> https://i.imgur.com/jwIMryR.png
#548 [10:06] <slee> hi, i'm able to use the /give command to give items, but i can't figure out how to give an item that has an ID like 1955:11.....there are 4 item with that number, how to i give the 4th item with that ID?
#549 [10:09] <Andrio> slee, except no item in vanilla Minecraft has that ID, and unfortunately we don't support old or modded versions here
#550 [10:11] <slee> Andrio, yes, it's a mod, but i figured it would all work the same with the 'give command'
#551 [10:12] <Andrio> slee, Java Edition?
#552 [10:12] <slee> yes
#553 [10:13] <Andrio> well, version 1.13 redesigned the /give command to address exactly this problem
#554 [10:13] <slee> i have no problems with giving an item with a single ID, it's the 2 IDs(123:12) that are killing me
#555 [10:13] <Andrio> And technically earlier versions too
#556 [10:13] <slee> i've tried to google this, but i'm not having any luck so far
#557 [10:14] <Andrio> What's 123:12?
#558 [10:14] * aastroplant [webchat@130.43.72.4.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#559 [10:15] <aastroplant> hello?
#560 [10:15] <slee> just a random ID...the mod in question is Mekanism...it has these 4 tanks..each greater in capacity...but all 4 have the same ID of 1955:11
#561 [10:16] <aastroplant> you guys know how to access this irc server through a real irc client?
#562 [10:16] <Andrio> aastroplant, this is #minecrafthelp on irc.esper.net ( ircs://irc.esper.net/minecrafthelp ).
#563 [10:16] * aastroplant [webchat@130.43.72.4.dsl.dyn.forthnet.gr] has quit. (Client Quit)
#564 [10:16] <CapFan67> slee, I'm firing up the client to test, but as far as I know all Numeric IDs have been replaced with names now.
#565 [10:16] <slee> aastroplant, open IRC client, choose espernet server, connect
#566 [10:17] <Andrio> slee, are they differentiated by NBT tags?
#567 [10:17] <slee> Andrio, not sure
#568 [10:17] <Andrio> mm
#569 [10:17] <slee> i went to the home page/wiki of the mod to look for names/ID...unfortunately he/she doesn't have them listed
#570 [10:17] <Andrio> :/
#571 [10:20] <CapFan67> slee, Testing 1.14, you can't give yourself numeric values. You must use the new naming system.
#572 [10:20] <Andrio> well, the numeric IDs don't exist any more.
#573 [10:20] <Andrio> 1.13 ditched them
#574 [10:20] <slee> anyway of getting the items names that i'm not aware of?
#575 [10:20] <CapFan67> Andrio, Indeed. Just testing since slee stated that they work (they don't).
#576 [10:21] <Andrio> slee, what version of Minecraft are you using?
#577 [10:21] <CapFan67> slee, We don't support mods for this very reason. The mod author will need to update the mod to support standard naming conventions.
#578 [10:21] <slee> i play through technic launcher, playing version 1.7.10
#579 [10:22] * Andrio nods.
#579 [10:22] <slee> yes, i understand not supporting mods...but the 'give' command is vanilla, i figured someone might know how to give an item with 2 numbers
#580 [10:23] <slee> guess i'll keep hammering google to try and find the items names...thanks for the help
#581 [10:23] <Andrio> If the two items are the ID and data (formerly damage) value, that is /give player id amount data
#582 [10:24] <slee> yes, but ID=1955:11...command fails when it sees the :
#583 [10:25] <CapFan67> Andrio, There should be no colon in your command. Your number after the colon is the data.
#584 [10:26] <slee> i'll try that
#585 [10:26] <slee> nm, already tried it....it give me just the 1st of the 4 with that ID....i'm trying to get the 4th item with the same ID
#586 [10:27] <CapFan67> slee, If the author has a non-standard system, you'll need to consult them for instructions.
#587 [10:28] <slee> ok, i'll just google/beat this up more...thanks again for the help
#588 [10:30] <slee> aah, i see modder made it opensource, i can grab names from that
#589 [10:31] * RyuuBR [webchat@bfbeceab.virtua.com.br] has quit. (Quit: webchat.esper.net)
#590 [10:33] * jackgingerbeard [webchat@cpc100838-bagu15-2-0-cust1021.1-3.cable.virginm.net] has joined #minecrafthelp
#591 [10:34] <jackgingerbeard> im having problems with my minecraft java edition
#592 [10:40] <jackgingerbeard> my minecraft isnt running
#593 [10:40] * Bas [webchat@cpe-24-29-200-53.neo.res.rr.com] has joined #minecrafthelp
#594 [10:40] <Bas> Hello
#595 [10:40] <jackgingerbeard> my mc isnt working
#596 [10:41] <Greymagic27> jackgingerbeard, Hey. What's the issue?
#597 [10:41] <Greymagic27> Bas, Hey. How can we help?
#598 [10:41] <jackgingerbeard> its not running at all
#599 [10:41] <Bas> Same, I load up minecraft then like not even a second later the launcher shows up again with the class error: An unexpected error has occured.
#600 [10:41] <Greymagic27> ??> Bas launcher/log
#601 [10:42] <Absol> Bas: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#602 [10:42] <Greymagic27> jackgingerbeard, What do you mean?
#603 [10:42] <Bas> Absol I checked logs, nothing shows up.
#604 [10:42] <Greymagic27> ??> Bas launcher/log-txt
#605 [10:42] <Absol> Bas: We need to see your full launcher log, which is created in the game directory.
#606 [10:42] <Absol> Bas: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#607 [10:42] <jackgingerbeard> im not even getting anything when i click launcher
#608 [10:43] <Greymagic27> jackgingerbeard, Could you send an image using the instructions Absol will send below?
#609 [10:43] <Greymagic27> ??> jackgingerbeard imgur
#610 [10:43] <Absol> jackgingerbeard: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#611 [10:44] <jackgingerbeard> when i click laucher i get the small window but its completly blank
#612 [10:44] <Greymagic27> jackgingerbeard, Ah ok. Try this: Shift+right click on the icon and click maximise
#613 [10:45] <jackgingerbeard> nothimg happening
#614 [10:46] <Greymagic27> jackgingerbeard, Send an image of what you can see using the instructions Absol sent above
#615 [10:46] <Bas> https://paste.ubuntu.com/p/RDKxpZf37t/
#616 [10:47] <Greymagic27> Bas, You've got something in your environment variables which is limiting the amount of RAM that can be allocated to java programs, follow the steps Absol will send below:
#617 [10:47] <Greymagic27> ??> Bas info/vars
#618 [10:47] <Absol> Bas: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#619 [10:47] <Bas> Are you kidding
#620 [10:47] <Bas> me
#621 [10:47] <Bas> Its back
#622 [10:47] <Bas> What
#623 [10:47] <jackgingerbeard> thats the thing im not seeing anything other the the icons alomg the top
#624 [10:47] <Greymagic27> Bas, Do you have any razer products installed?
#625 [10:47] <Bas> Nope
#626 [10:47] <Bas> Deleted razer synapse
#627 [10:48] <Greymagic27> Bas, After you remove the variable, I'd like you to run this tool and follow the instructions beneath the download link:
#628 [10:48] <Greymagic27> ??> Bas tools/hjt
#629 [10:48] <Absol> Bas: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#630 [10:48] <Absol> Bas: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#631 [10:48] <Greymagic27> jackgingerbeard, An image may help here :P
#632 [10:48] <Bas> I deleted the system enviorement variable yesterday didnt show up and wasnt doing the _PIckedup _JAVA_OPTION and now its back but not in system enviorments vars
#633 [10:49] * slee [~slee@2604:2d80:8401:8fdf:8dca:3cb:4126:3c70] has quit. (Quit: Leaving)
#634 [10:49] <Greymagic27> Can you not see '_JAVA_OPTIONS' anywhere in your eviroment variables?
#635 [10:49] <Bas> Nope, I deleted it yesterday thats the thing
#636 [10:49] <Bas> but its still happening
#637 [10:50] <Greymagic27> Bas, Follow the steps for hijackthis. I'd like to see if any programs you have could be causing the issue
#638 [10:50] <Bas> ok
#639 [10:50] <Bas> how to close hijack thiks
#640 [10:51] <Greymagic27> Bas, Just click the 'X' in the top right hand corner
#641 [10:51] <Bas> I dont have a window open
#642 [10:52] <Greymagic27> Bas, If it says it's already running. Open task manager, click more details. Go to the details tab and find it there, then click 'end task'
#643 [10:53] <Bas> k im scanning now
#644 [10:53] <Bas> https://paste.ubuntu.com/p/3zvKW3m3mG/
#645 [10:54] <Bas> Greymagic27
#646 [10:56] * Novak [webchat@162.220.207-3.ip.standardbroadband.ca] has joined #minecrafthelp
#647 [10:57] * Pvr [webchat@176.net-94.242.171.kaluga.ru] has joined #minecrafthelp
#648 [10:57] * Novak [webchat@162.220.207-3.ip.standardbroadband.ca] has quit. (Client Quit)
#649 [10:58] * Bas [webchat@cpe-24-29-200-53.neo.res.rr.com] has joined #minecrafthelp
#650 [10:58] <Bas> ok
#651 [10:58] * frank [webchat@host86-138-248-174.range86-138.btcentralplus.com] has joined #minecrafthelp
#652 [10:59] <Bas> `hello
#653 [10:59] <frank> I need help
#654 [10:59] <Pvr> could not connect to server
#655 [10:59] <frank> everytime I try update my game it says Unable to save download. roar4.ogg
#656 [11:00] <Bas> hello
#657 [11:01] <frank> bas?
#658 [11:01] <Bas> i dontr help
#659 [11:01] <Bas> i need help
#660 [11:01] * Pvr [webchat@176.net-94.242.171.kaluga.ru] has quit. (Client Quit)
#661 [11:01] <frank> same
#662 [11:01] * frank [webchat@host86-138-248-174.range86-138.btcentralplus.com] has quit. (Client Quit)
#663 [11:02] <Bas> reee
#664 [11:02] <Bas> hijackthis https://paste.ubuntu.com/p/3zvKW3m3mG/
#665 [11:03] * Phantom3031 [webchat@216.181.129.133] has joined #minecrafthelp
#666 [11:03] <Phantom3031> hi whenever i openm the game the game just crashes
#667 [11:04] <Bas> samme
#668 [11:04] <Bas> like does it open then quickkly close then show up launcher?
#669 [11:05] <Bas> Phantom3031
#670 [11:05] <Phantom3031> yea
#671 [11:06] <Phantom3031> it gives me this crash report
#672 [11:06] <Bas> ?
#673 [11:06] <Phantom3031> lemme paste it
#674 [11:06] <Bas> Paste it in PasteBin
#675 [11:06] <Bas> Or ubuntu idk what they prefer xED
#676 [11:06] <Phantom3031> 1 sec
#677 [11:06] <Bas> im still waiting for help
#678 [11:07] <Bas> Error occurred during initialization of VM Too small initial heap Picked up _JAVA_OPTIONS: -Xmx2048
#679 [11:07] <Bas> Theres a "program" causing the issue.
#680 [11:08] <Bas> While I wait I;ll just code a quick mc plugin xD
#681 [11:09] <Phantom3031> \ok
#682 [11:09] <Bas> xd
#683 [11:09] <Bas> i was working with someone and they left
#684 [11:10] <Phantom3031> face palm
#685 [11:10] <Bas> ikr
#686 [11:10] <Bas> oml
#687 [11:10] <Bas> wait
#688 [11:10] <Phantom3031> oh it works now i think the problem was a faulthy texture pac
#689 [11:10] <Bas> wait the 1.14 is actually downloading
#690 [11:11] <Bas> but 1.8.9
#691 [11:11] <Phantom3031> i added a texture pack and then my m inecraft stoped working
#692 [11:11] <Bas> Nope did not work
#693 [11:11] <Bas> 'REEE
#694 [11:11] <Phantom3031> lol
#695 [11:11] <Bas> i uninstalled this randsom file ill restar t me comuter
#696 [11:11] * Bas [webchat@cpe-24-29-200-53.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#697 [11:12] * Flo [webchat@5-231-156-236.ktk-ip.de] has joined #minecrafthelp
#698 [11:12] <Andrio> Randsomware?
#699 [11:12] <Flo> hello?
#700 [11:13] <Greymagic27> Flo, Hey. How can we help?
#701 [11:14] * Flo [webchat@5-231-156-236.ktk-ip.de] has quit. (Client Quit)
#702 [11:16] * MatheusFlex [webchat@179.252.159.78] has joined #minecrafthelp
#703 [11:16] <MatheusFlex> https://paste.ubuntu.com/p/MvBT284Scs/
#704 [11:16] <Greymagic27> MatheusFlex, Hey. What is the error message that you're getting?
#705 [11:17] <MatheusFlex> I'm going to catch a little wait, I do not speak English, I'm using the translator.
#706 [11:18] <MatheusFlex> Can I send the error message here?
#707 [11:18] <Greymagic27> Go ahead
#708 [11:20] <MatheusFlex> here https://paste.ubuntu.com/p/GKn8VnX8Zq/
#709 [11:20] * Dm4 [webchat@31.166.158.148] has joined #minecrafthelp
#710 [11:20] <Dm4> hello
#711 [11:20] <MatheusFlex> hi
#712 [11:20] <Dm4> I wanna ask something
#713 [11:20] <Greymagic27> MatheusFlex, You'll need to downgrade to windows 7 or 8 to play. If you're on a desktop PC you can buy a new GPU
#714 [11:20] <urielsalis> MatheusFlex, what happens with the vanilla launcher?
#715 [11:20] <Greymagic27> Dm4, Hey. What's up?
#716 [11:20] <urielsalis> Greymagic27, what?
#717 [11:21] <Greymagic27> urielsalis, His specs are too low 'Intel(R) Pentium(R) Dual CPU E2200' on windows 10 isn't going to work
#718 [11:21] <Dm4> if I deactivate my account . how can I active hem again ?
#719 [11:21] <urielsalis> Greymagic27, he has a GeForce 7300 SE
#720 [11:21] <urielsalis> ??> Dm4 account/send-email
#721 [11:21] <Absol> Dm4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#722 [11:21] <Greymagic27> urielsalis, I checked the drivers for a 7 series card. Even that only goes up to windows 8
#723 [11:21] <Absol> Dm4: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#724 [11:22] <MatheusFlex> the game opens I can interact and listen however the screen is transparent or black
#725 [11:22] <urielsalis> Greymagic27, fair enough
#726 [11:23] <Dm4> but idk what is my mojang Id . it was long time ago . is there any other solution ?
#727 [11:23] <Greymagic27> MatheusFlex, Let's see if any programs could be the cause:
#728 [11:23] <Greymagic27> ??> MatheusFlex tools/hjt
#729 [11:23] <Absol> MatheusFlex: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#730 [11:23] <Absol> MatheusFlex: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#731 [11:24] <MatheusFlex> ok
#732 [11:25] <Greymagic27> ??> Dm4 scold/pm
#733 [11:25] <Absol> Dm4: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#734 [11:25] <Greymagic27> ??> Dm4 account/trans-id
#735 [11:25] <Absol> Dm4: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#736 [11:26] <Dm4> thanks
#737 [11:26] <Greymagic27> MatheusFlex, You can downgrade to windows 7 or 8 and not by a new GPU, the one you have now should work on 8 or 7
#738 [11:26] <MatheusFlex> antes eu usava o windows 10 pro e estava rodando so que meu computador estava bem lento ai eu formatei pro windows 10 home agora nao abre mais
#739 [11:27] <MatheusFlex> before I used windows 10 pro and it was running so my computer was very slow so i formatted it pro windows 10 home now it does not open anymore
#740 [11:27] <Greymagic27> MatheusFlex, It's lucky that it ran on windows 10. If you want to continue playing, downgrade to windows 8 or 7
#741 [11:27] <Greymagic27> If you still get a black screen on that windows version, pop back and we'll give you steps to fix it
#742 [11:31] <MatheusFlex> there's no other way? have to downgrade?
#743 [11:31] <Greymagic27> MatheusFlex, Yep. Your GPU is only supported up to windows 8.1
#744 [11:33] * MatheusFlex [webchat@179.252.159.78] has quit. (Quit: webchat.esper.net)
#745 [11:35] * Lightning [webchat@c83-250-47-77.bredband.comhem.se] has joined #minecrafthelp
#746 [11:35] <Lightning> My game just loading and not starting
#747 [11:35] <Greymagic27> Lightning, Hey. Let's take a look at your launcher log and see if that picks up any errors:
#748 [11:35] <Greymagic27> ??> Lightning launcher/log
#749 [11:35] <Absol> Lightning: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#750 [11:36] * LESERTRA [webchat@c-68-50-111-47.hsd1.in.comcast.net] has joined #minecrafthelp
#751 [11:36] <Lightning> POk
#752 [11:36] <LESERTRA> I have recently been having problems with Minecraft java edition not starting up correctly. When it goes full screen, it just goes completely black and stays that way until I click at which point the screen tints white and a pop-up window tells me that Java Platform SE Binary has stopped responding. If I wait for it to respond it does nothing, but
#753 [11:36] <LESERTRA> if I tell it to quit, it closes Minecraft. Any ideas with what has gone wrong with my JRE?
#754 [11:37] <Greymagic27> ??> LESERTRA av/adwcleaner
#755 [11:37] <Absol> LESERTRA: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#756 [11:37] <Absol> LESERTRA: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#757 [11:37] * Keenain [webchat@112.100-132-109.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#758 [11:37] <Keenain> Hi I am unable to enter minecraft, as soon as world has loaded it crashes
#759 [11:37] <Greymagic27> ??> Keenain launcher/log
#760 [11:37] <Lightning> Is this a problem? Local installation of 1.14 (C:\Users\Daniel\AppData\Roaming\.minecraft\versions\1.14\1.14.json) has wrong hash; expected bf577d5eabec05ee975672602f9a2e2a18f827d5 but got 02de1bf042f2c7ddb6a9cb2bcf041e6f6
#761 [11:37] <Absol> Keenain: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#762 [11:38] <Keenain> Yes
#763 [11:38] <Greymagic27> Lightning, That's not an issue. Can you post the full log by reading the end of the instructions?
#764 [11:38] <Lightning> Ok
#765 [11:39] <Keenain> I'll upload the log
#766 [11:40] <Lightning> https://paste.ubuntu.com/p/QyrrbFQdWK/
#767 [11:41] <Lightning> There it is
#768 [11:41] <Greymagic27> No problems there. Let's see if a full launcher log reveals anything
#769 [11:41] <Greymagic27> ??> Lightning launcher/log-txt
#770 [11:41] <Absol> Lightning: We need to see your full launcher log, which is created in the game directory.
#771 [11:41] <Absol> Lightning: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#772 [11:41] <Keenain> https://paste.gg/p/anonymous/ee82c75f17b84522be11161fc5e31473
#773 [11:42] <Keenain> Sorry that took a while, somehow couldn't select the full log
#774 [11:42] <Greymagic27> Keenain, Can you try 1.13.2 with VBOs on?
#775 [11:42] <Keenain> I'll try it now
#776 [11:44] <Keenain> Yep, no issues
#777 [11:44] <Keenain> Runs normally
#778 [11:44] <Greymagic27> Keenain, Just to confirm, you're using 1.13.2 with VBOs turned on?
#779 [11:45] <Lightning> https://paste.ubuntu.com/p/XM4rFx7qgW/
#780 [11:45] <Greymagic27> Lightning, That doesn't show any errors either. When you open the game what exactly happens?
#781 [11:45] <Keenain> Yes I am using 1.13.2 with VBOs on
#782 [11:45] <Lightning> It stays on the loading screen and just stand still i had wait for 1 hour one time nothing happends
#783 [11:46] <Greymagic27> ??> Lightning av/adwcleaner
#784 [11:46] <Absol> Lightning: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#785 [11:46] <Absol> Lightning: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#786 [11:46] <Greymagic27> ??> Keenain win/dxdiag
#787 [11:46] <Absol> Keenain: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#788 [11:46] <Lightning> ok
#789 [11:47] <Keenain> https://paste.gg/p/anonymous/90a5bf299a74448591c7fa4aff66c558
#790 [11:47] * Lightning [webchat@c83-250-47-77.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#791 [11:48] <Greymagic27> Keenain, I need the whole thing, also can you put it on https://paste.ubuntu.com?
#792 [11:48] <Keenain> Oh sorry
#793 [11:49] * techno156 [~techno156@137.154.29.123] has quit. (Quit: Leaving)
#794 [11:50] * GS [webchat@c-76-16-119-127.hsd1.il.comcast.net] has joined #minecrafthelp
#795 [11:50] <GS> Hello
#796 [11:50] <Greymagic27> GS, Hey. How can we help?
#797 [11:50] <Keenain> https://paste.ubuntu.com/p/JXjyPkQhVx/
#798 [11:51] <GS> I'm having a problem with my game
#799 [11:51] <Greymagic27> GS, What sort of problem?
#800 [11:51] * DinoFlooze [webchat@77.16.222.20.tmi.telenormobil.no] has joined #minecrafthelp
#801 [11:51] <DinoFlooze> hello
#802 [11:51] <DinoFlooze> i need some uhhh help
#803 [11:52] <Greymagic27> DinoFlooze, Hey. What's the issue?
#804 [11:52] <GS> Well, when I try to join my world or my friends world, my screen freezes and it kicks me out of the world
#805 [11:52] <DinoFlooze> its that uhh minecraft... its stuck on the mojang loading screen for a long time
#806 [11:53] <Greymagic27> Keenain, Download and install this driver: https://www.geforce.com/drivers/results/145873
#807 [11:53] <Greymagic27> ??> DinoFlooze av/adwcleaner
#808 [11:53] <Absol> DinoFlooze: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#809 [11:53] <Absol> DinoFlooze: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#810 [11:53] <Keenain> Is that it afterwards?
#811 [11:53] <Greymagic27> Keenain, hopefully installing that driver will fix your issue
#812 [11:53] <GS> Hello?
#813 [11:53] <Keenain> Ok, thank you very much for your time! Twice I've been saved here <3
#814 [11:54] <DinoFlooze> absol do i have to pay? im like 10
#815 [11:54] * Keenain [webchat@112.100-132-109.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#816 [11:54] <Greymagic27> DinoFlooze, Nope. It's a free tool
#817 [11:54] <Greymagic27> GS, Follow the steps for 'adwcleaner' as well
#818 [11:54] <DinoFlooze> oh okay
#819 [11:54] <GS> What's that?
#820 [11:55] <Greymagic27> A malware removal tool
#821 [11:55] <GS> Um, is it on android
#822 [11:55] <GS> ?
#823 [11:55] * DinoFlooze [webchat@77.16.222.20.tmi.telenormobil.no] has quit. (Client Quit)
#824 [11:56] <Greymagic27> GS, Are you on an android device?
#825 [11:56] <GS> Yes
#826 [11:56] <Greymagic27> ??> GS bedrock/support
#827 [11:56] <Absol> GS: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#828 [11:56] * urielsalis gives Greymagic27 /ctcp platform
#828 [11:56] <GS> Ok Thank You!
#829 [12:01] * ncup [webchat@cpe-66-66-163-178.rochester.res.rr.com] has joined #minecrafthelp
#830 [12:01] <ncup> hi
#831 [12:02] <Greymagic27> ncup, Hey. How can we help?
#832 [12:03] <ncup> well ive been trying to get my account back and have been unsuccessful. I seem to have lost my account when realms was introduced
#833 [12:03] <Greymagic27> Have you emailed mojang?
#834 [12:03] * Lukidwen [webchat@cob80-1-78-212-146-12.fbx.proxad.net] has joined #minecrafthelp
#835 [12:04] <ncup> I did months ago and did today. They told me before i needed a transaction id but i bought the game over 6 years ago
#836 [12:04] <ncup> well my mom did
#837 [12:04] <Greymagic27> ??> ncup account/trans-id
#838 [12:04] <Absol> ncup: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#839 [12:04] <Lukidwen> Hi, i'm having a trouble where i can't connect to a server. I join then Minecraft does not respond anymore. I tried to update Java and it didn't do anything. Any idea ?
#840 [12:04] <ncup> Thank you, ill give it a read
#841 [12:05] <Greymagic27> ??> Lukidwen av/adwcleaner
#842 [12:05] <Absol> Lukidwen: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#843 [12:05] <Absol> Lukidwen: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#844 [12:05] <Lukidwen> Thanks i'll try now
#845 [12:05] * stepedes [webchat@internet-254.radiolinkplus.cz] has joined #minecrafthelp
#846 [12:06] <stepedes> Hello, I get a return code 1 when trying to launch Java edition on Windows
#847 [12:06] <urielsalis> ??> stepedes launcher/log
#848 [12:06] <Absol> stepedes: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#849 [12:06] <stepedes> 1sec
#850 [12:08] <stepedes> https://paste.ubuntu.com/p/dqpXbtCfTW/
#851 [12:08] <urielsalis> stepedes, you changed the RAM allocation for Minecraft?
#852 [12:09] <stepedes> I tried looking throught JVM tags but changed nothing
#853 [12:11] <urielsalis> ??> stepedes win/reinst
#854 [12:11] <Absol> stepedes: You may need to reinstall the locally installed files that Minecraft puts into place.
#855 [12:11] <Absol> stepedes: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#856 [12:20] * Catfish [webchat@c-98-237-193-90.hsd1.wa.comcast.net] has joined #minecrafthelp
#857 [12:22] <Catfish> When I tried dowmloading the newest updat (1.14) it give me "Unable to save download.eat8.ogg". How can I fix this problem?
#858 [12:24] * mikeshark [webchat@host-78-146-27-35.as13285.net] has joined #minecrafthelp
#859 [12:24] <mikeshark> hello
#860 [12:24] <Greymagic27> ??> Catfish av/adwcleaner
#861 [12:24] <Absol> Catfish: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#862 [12:24] <Absol> Catfish: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#863 [12:24] <mikeshark> does anyone from here work for minecraft
#864 [12:24] <mikeshark> not sure what this is but need help
#865 [12:25] <mikeshark> i have an old minecraft account I can't access
#866 [12:25] <Greymagic27> mikeshark, Have you emailed mojang?
#867 [12:25] <mikeshark> I think a reset email has been sent to an email address I don't use
#868 [12:25] <mikeshark> I haven't emailed them looking to fix it quickly
#869 [12:27] * HP [webchat@188.4.206.33.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#870 [12:28] <HP> ok so minecraft crashes when i hold a dragon head on my hand or when i place down a boat. is there any way to fix that
#871 [12:30] <mikeshark> I've emailed them now
#872 [12:30] <mikeshark> how long do they take to reply
#873 [12:30] <mikeshark> if u know
#874 [12:31] * arman_man [webchat@89.111.209.149] has joined #minecrafthelp
#875 [12:32] <arman_man> whats the password to minecraft.net
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#877 [12:35] * LESERTRA [webchat@c-68-50-111-47.hsd1.in.comcast.net] has joined #minecrafthelp
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#879 [12:36] <LESERTRA> I'm back, the antimalware didn't fix my problem :(
#880 [12:36] <mikeshark> what do u mean
#881 [12:36] <LESERTRA> I have recently been having problems with Minecraft java edition not starting up correctly. When it goes full screen, it just goes completely black and stays that way until I click at which point the screen tints white and a pop-up window tells me that Java Platform SE Binary has stopped responding. If I wait for it to respond it does nothing, but
#882 [12:36] <LESERTRA> if I tell it to quit, it closes Minecraft. Any ideas with what has gone wrong with my JRE?
#883 [12:37] <mikeshark> u tried re installing java
#884 [12:37] <LESERTRA> they had me download and run antimalware software and my game still has the same issue
#885 [12:37] * Codabark7718 [webchat@66-168-58-139.static.mdsn.wi.charter.com] has joined #minecrafthelp
#886 [12:37] <LESERTRA> yes
#887 [12:39] * Ergon0904 [webchat@p57855AFD.dip0.t-ipconnect.de] has joined #minecrafthelp
#888 [12:40] <Ergon0904> I got the Free windows 10 edition code because I purchased the Java Edition Years Ago but it won't let me crossplay and tells me to buy it for 30€...
#889 [12:41] <Ergon0904> Is that a bug or do I really have to buy it because I saw you should be able to crossplay with that edition on the mojang page
#890 [12:43] <mattym> Ergon0904, Did you redeem the code without issue?
#891 [12:45] * Catfish [webchat@c-98-237-193-90.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#892 [12:46] * Codabark7718 [webchat@66-168-58-139.static.mdsn.wi.charter.com] has quit. (Quit: webchat.esper.net)
#893 [12:48] <Ergon0904> Yes I got it and then used it without anyproblems and it tells me that the code is used
#894 [12:49] <Ergon0904> But I should have the full version from the key right?
#895 [12:50] * HP [webchat@188.4.206.33.dsl.dyn.forthnet.gr] has quit. (Quit: webchat.esper.net)
#896 [12:52] * Lord_of_Life [~Lord@77.28.175.68] has quit. (Quit: Laa shay'a waqi'un moutlaq bale kouloun moumkine)
#897 [12:54] * HP [webchat@188.4.206.33.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#898 [12:54] <mattym> Ergon0904, Uninstall it, go the the Windows Store app, and log out of it. Restart the computer. Log back into the Windows Store app, then go to the "Purchased" page and re-download it from there.
#899 [12:54] <HP> ok so minecraft crashes when i place down a boat. how do i fix this?
#900 [12:55] <mattym> ??> HP win/reinst
#901 [12:55] <Absol> HP: You may need to reinstall the locally installed files that Minecraft puts into place.
#902 [12:55] <Absol> HP: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#903 [12:55] <HP> okay ill try that and update you
#904 [12:55] * Lord_of_Life [~Lord@77.28.175.68] has joined #minecrafthelp
#905 [12:57] * Markus [webchat@185.166.44.85] has joined #minecrafthelp
#906 [12:58] <Markus> Hey! i was having issues downloading 1.14, it gave me an error that said: Failed to download file.javabridge-1.0.2.2.jar
#907 [12:59] <mattym> ??> Markus error/download
#908 [12:59] <Absol> Markus: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#909 [13:03] * parsifal [webchat@109.172.76.134] has joined #minecrafthelp
#910 [13:04] * Ergon0904 [webchat@p57855AFD.dip0.t-ipconnect.de] has joined #minecrafthelp
#911 [13:04] <parsifal> у меня проблема со входом в игру
#912 [13:04] <mattym> parsifal, Please use the English langue and letters.
#913 [13:05] <parsifal> I have a problem logging into the game
#914 [13:06] * Williamsteinen [webchat@cm-128.77.115.8.getinternet.no] has joined #minecrafthelp
#915 [13:06] <mattym> parsifal, What happens when you try?
#916 [13:06] * ncup [webchat@cpe-66-66-163-178.rochester.res.rr.com] has quit. (Quit: webchat.esper.net)
#917 [13:06] <Williamsteinen> cant log in to minecraft java launcher. Please help
#918 [13:06] * Markus [webchat@185.166.44.85] has quit. (Quit: webchat.esper.net)
#919 [13:06] <mattym> Williamsteinen, What happens when you try?
#920 [13:07] <Williamsteinen> First of all. I got a windows 10 version which works fine. But my kid now ants more block ++, so we are going for the java version. Tried to change password from link in mail and all, but trying to log into the launcher says:Login failed. Invalid username or password.
#921 [13:07] * HP [webchat@188.4.206.33.dsl.dyn.forthnet.gr] has quit. (Quit: webchat.esper.net)
#922 [13:08] <parsifal> already 2 day mistake that incorrect login or
#923 [13:08] <mattym> Williamsteinen, Did you also purchase the Java Edition?
#924 [13:08] <Williamsteinen> do I have to as wll?
#925 [13:08] <parsifal> password
#926 [13:08] <Williamsteinen> how?
#927 [13:08] <mattym> Williamsteinen, Which version of the game do you own?
#928 [13:09] <Williamsteinen> allready bougt the windows 10 version, I now Im trying to start the java version just now
#929 [13:09] <mattym> Williamsteinen, The login info from one will not work on the other.
#930 [13:09] <mattym> Williamsteinen, They are separate purcahses.
#931 [13:09] <mattym> purchases*
#932 [13:09] <Williamsteinen> windows 10 version worked fine, but none of the /receipe ++ works there, so have to try java version
#933 [13:09] <Williamsteinen> damnit :)
#934 [13:10] <mattym> parsifal, Have you tried to reset the password?
#935 [13:10] <Williamsteinen> So I have to buy the game again from majong then? And then the login should work?
#936 [13:10] <Williamsteinen> tried reset password twice
#937 [13:10] <Williamsteinen> can login to majong website
#938 [13:10] <mattym> Williamsteinen, Please only answer messages that start with your name.
#939 [13:10] * dan [webchat@71-222-78-195.lsv2.qwest.net] has joined #minecrafthelp
#940 [13:10] <dan> oh
#941 [13:11] <parsifal> No
#942 [13:11] <mattym> Williamsteinen, The Java Edition can be purchased via minecraft.net The account you set up there will be used for that version only.
#943 [13:11] <mattym> parsifal, Why not?
#944 [13:11] <Williamsteinen> aaah, so everything he made is lost then'? He needs more blocks and stuff...and the windows 10 versions doenst seem to cover that?
#945 [13:12] <dan> what does Failed to download file. de_ch.json mean?
#946 [13:12] <mattym> ??> dan error/download
#947 [13:12] <Absol> dan: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#948 [13:12] <mattym> Williamsteinen, Yes, they are different editions, and do not work together.
#949 [13:13] <Williamsteinen> ooooh, damnit,,,,gonna crush some dreams though :)' Do you know if the windows 10 version supports more blocks, command writing ++?
#950 [13:13] <parsifal> through the e-mail that I registered I lost my password and I can not use it
#951 [13:13] <mattym> Williamsteinen, The Windows 10 Edition, supports a lot less 3rd party stuff.
#952 [13:13] <dan> dont have any of them
#953 [13:13] <mattym> dan, Double check.
#954 [13:14] <Ergon0904> THANKS for the help!! it worked finaly not even the support could help me <3 +mattym you are a legend
#955 [13:14] * Alex1 [webchat@c-73-243-57-22.hsd1.co.comcast.net] has joined #minecrafthelp
#956 [13:14] <mattym> ??> parsifal account/send-email
#957 [13:14] <Absol> parsifal: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#958 [13:14] <Absol> parsifal: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#959 [13:14] <Williamsteinen> thanks mattym. One more thing...wher do I go to get most itmes blocks ++ for him?
#960 [13:14] <mattym> Williamsteinen, You will need to look into mods that add stuff, we do not help with that here.
#961 [13:14] <Alex1> Hi, I was wondering if someone could help me?
#962 [13:15] <dan> yeah dont have any of the programs
#963 [13:15] <Williamsteinen> k, thanks alot
#964 [13:15] <mattym> ??> dan tools/hjt
#965 [13:15] <Absol> dan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#966 [13:15] <Absol> dan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#967 [13:15] <Alex1> Can Someone Help Me?
#968 [13:15] * AnnoyingRooster [webchat@027f523f.bb.sky.com] has joined #minecrafthelp
#969 [13:15] <AnnoyingRooster> hey
#970 [13:15] <AnnoyingRooster> so
#971 [13:15] <Alex1> I Only Have This
#972 [13:15] <dan> pretty sus
#973 [13:15] <Alex1> Process crashed with exit code -805306369
#974 [13:15] <AnnoyingRooster> when i try and join a server
#975 [13:15] * Ergon0904 [webchat@p57855AFD.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#976 [13:16] <mattym> ??> Alex1 av/adwcleaner
#977 [13:16] <Absol> Alex1: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#978 [13:16] <AnnoyingRooster> it goes up to creating terrain or whatever and freezes
#979 [13:16] <Absol> Alex1: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#980 [13:16] <Alex1> That's what i see when i open up the debug log?
#981 [13:16] <mattym> Alex1, Follow the info Absol wrote to you.
#982 [13:16] <mattym> AnnoyingRooster, Is it with one specific server, or any you try?
#983 [13:16] <Alex1> Ok Thanks!
#984 [13:16] * AnnoyingRooster [webchat@027f523f.bb.sky.com] has quit. (Client Quit)
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#986 [13:17] <dan> hijack no help
#987 [13:18] * Nick [webchat@ool-2f120015.dyn.optonline.net] has joined #minecrafthelp
#988 [13:18] * HP [webchat@188.4.206.33.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#989 [13:18] <mattym> dan, We need the report as the instructions said.
#990 [13:18] <Nick> Hello
#991 [13:18] * Nick is now known as Guest8708
#992 [13:18] <HP> Absol okay so i tried that and it doesnt work
#993 [13:19] <mattym> ??> HP launcher/log
#994 [13:19] <Absol> HP: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#995 [13:19] <mattym> HP, Make sure you get that ^ log after you have causes the crash.
#996 [13:19] <Guest8708> I was looking at my account details today and noticed that my birthdate is wrong. It cannot be changed by me so I was wondering if customer support could helpp with that?
#997 [13:19] <mattym> Guest8708, They cannot.
#998 [13:19] <mattym> Guest8708, For legal reasons, the birthdate you entered cannot be changed.
#999 [13:20] * Alex1 [webchat@c-73-243-57-22.hsd1.co.comcast.net] has joined #minecrafthelp
#1000 [13:20] <Alex1> Thank You Guys!
#1001 [13:21] <Guest8708> Thanks guys
#1002 [13:24] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#1003 [13:25] * LiviaSoph [webchat@c-73-215-241-174.hsd1.nj.comcast.net] has joined #minecrafthelp
#1004 [13:26] <LiviaSoph> I recently purchased Minecraft Java Edition. I downloaded it to my PC and it will only allow for me to open in Demo Mode. What am I supposed to do
#1005 [13:26] <mattym> ??> LiviaSoph launcher/relog
#1006 [13:26] <Absol> LiviaSoph: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1007 [13:27] <LiviaSoph> thanks
#1008 [13:27] <LiviaSoph> all good.
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#1015 [13:37] <StoodyZz> https://paste.ubuntu.com/p/gVDrfdd36j/
#1016 [13:37] * LESERTRA [webchat@c-68-50-111-47.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#1017 [13:38] <fordguyy> If he wants to Download versions 1.14, he writes me a mistake
#1018 [13:38] <StoodyZz> x2
#1019 [13:38] <StoodyZz> mi dxdiag : https://paste.ubuntu.com/p/gVDrfdd36j/
#1020 [13:38] <mattym> StoodyZz, Just a moment
#1021 [13:39] <mattym> fordguyy, What is the exact message you get?
#1022 [13:40] <fordguyy> wait
#1023 [13:40] <fordguyy> ERROR :(
#1024 [13:40] <fordguyy> The downloaded file can not be saved. spit3.ogg
#1025 [13:40] <mattym> StoodyZz, Your dxdiag report didnt pick it up, do you know what CPU/Processor you have?
#1026 [13:40] <mattym> ??> fordguyy error/download
#1027 [13:40] <Absol> fordguyy: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1028 [13:42] * HP [webchat@188.4.206.33.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#1029 [13:42] <StoodyZz> It tells me that I have old drivers, I do not know how to update them
#1030 [13:42] <StoodyZz> helpme
#1031 [13:42] <HP> Absol https://paste.ubuntu.com/p/nXqFyttpzQ/
#1032 [13:42] <fordguyy> And if I deleted the minecraft i folder
#1033 [13:42] <mattym> StoodyZz, I need you to find your CPU model.
#1034 [13:42] <StoodyZz> yes
#1035 [13:42] <StoodyZz> just a moment
#1036 [13:42] * Florian [webchat@5-231-156-236.ktk-ip.de] has joined #minecrafthelp
#1037 [13:43] <mattym> ??> HP tools/hjt
#1038 [13:43] <Absol> HP: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1039 [13:43] <Absol> HP: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1040 [13:43] <StoodyZz> 3.10 GHz
#1041 [13:43] <StoodyZz> intel core i3-2100
#1042 [13:43] * Florian [webchat@5-231-156-236.ktk-ip.de] has quit. (Client Quit)
#1043 [13:44] * cryguy [webchat@5-231-156-236.ktk-ip.de] has joined #minecrafthelp
#1044 [13:44] * Porkyle [~Porkyle@178-55-209-48.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#1045 [13:44] <mattym> StoodyZz, Your computer is too old and does not meet the minimum requirements.
#1046 [13:45] * Guest8708 [webchat@ool-2f120015.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1047 [13:45] <StoodyZz> in what versions can I play?
#1048 [13:45] * Porkyle [~Porkyle@178-55-209-48.bb.dnainternet.fi] has joined #minecrafthelp
#1049 [13:45] <mattym> StoodyZz, You need a new computer.
#1050 [13:46] <cryguy> Hello,i'm having the issue that my launcher cant reach the servers (in the login screen), also i cant login in the minecraft website + if i try to go to the login screen of mojang the messages: 403 error appears, pls help
#1051 [13:46] <StoodyZz> can not be modified?
#1052 [13:46] <mattym> StoodyZz, Almost everything would need to be replaced.
#1053 [13:47] <mattym> ??> cryguy tools/hjt
#1054 [13:47] <Absol> cryguy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1055 [13:47] <Absol> cryguy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1056 [13:47] <HP> https://paste.ubuntu.com/p/Skj7nZsK6y/
#1057 [13:47] <StoodyZz> Any recommendation?
#1058 [13:48] <mattym> StoodyZz, Something made within the last 3 years or so.
#1059 [13:49] <HP> Absol https://paste.ubuntu.com/p/Skj7nZsK6y/
#1060 [13:50] <mattym> HP, Make sure the overlay features in both Evolve and Discord are turned off.
#1061 [13:50] <StoodyZz> jmm,I see, thank you very much for the attention and for your help, bye, good day
#1062 [13:50] <cryguy> https://paste.ubuntu.com/p/kHDKx2N2s7/
#1063 [13:51] <mattym> cryguy, Are you on a home internet connection?
#1064 [13:51] * StoodyZz [webchat@Dinamic-BA-RES-191-88-39-133.tigoune.com.co] has quit. (Quit: webchat.esper.net)
#1065 [13:52] * cryguy [webchat@5-231-156-236.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#1066 [13:52] * fordguyy [webchat@87-207-59-157.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#1067 [13:52] * Grizzly7155 [webchat@ool-182d7669.dyn.optonline.net] has joined #minecrafthelp
#1068 [13:52] * DetectV [webchat@75-137-25-221.dhcp.nwnn.ga.charter.com] has joined #minecrafthelp
#1069 [13:52] <Grizzly7155> im trying to get a refund, how long does it take?
#1070 [13:53] <Lurks> could be up a month wait, they bit behind on tickets
#1071 [13:53] <Grizzly7155> ok thank you
#1072 [13:53] <mattym> Grizzly7155, We do not know the estimated times for refunds.
#1073 [13:53] <DetectV> I've been trying to start my launcher and when I press play, the mojang screen bar nearly fills up, the crashes.
#1074 [13:53] <mattym> Grizzly7155, But you definitely will not hear back over the weekends.
#1075 [13:53] * Grizzly7155 [webchat@ool-182d7669.dyn.optonline.net] has quit. (Client Quit)
#1076 [13:54] <mattym> ??> DetectV tools/hjt
#1077 [13:54] <Absol> DetectV: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1078 [13:54] <Absol> DetectV: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1079 [13:55] * cryguy [webchat@5-231-156-236.ktk-ip.de] has joined #minecrafthelp
#1080 [13:55] <cryguy> yes, sry for slow answer
#1081 [13:56] <mattym> cryguy, Only thing that should be causing your issue software wise is Hamachi.
#1082 [13:57] <mattym> cryguy, Uninstall it, restart the PC, then try a login again.
#1083 [13:57] <cryguy> ok try it
#1084 [13:58] <DetectV> https://paste.ubuntu.com/
#1085 [13:58] <DetectV> scratch that
#1086 [13:59] <cryguy> before i restart, is there possible an other problem that could cause something like that?
#1087 [13:59] <mattym> cryguy, Not that I can currently see.
#1088 [13:59] <cryguy> ok
#1089 [14:00] <DetectV> https://paste.ubuntu.com/p/ZKfwRbSfQY/plain/ here we go
#1090 [14:00] * cryguy [webchat@5-231-156-236.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#1091 [14:01] * Kassy [webchat@190.213.73.40] has joined #minecrafthelp
#1092 [14:01] <Kassy> hello, im having issues with purchasing minecraft
#1093 [14:01] <mattym> ??> DetectV av/adwcleaner
#1094 [14:01] <Absol> DetectV: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1095 [14:01] <urielsalis> Kassy, what issues?
#1096 [14:01] <Absol> DetectV: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1097 [14:02] <HP> mattym https://paste.ubuntu.com/p/Skj7nZsK6y/
#1098 [14:02] <Kassy> Ive been trying to purchase it with my paypal and its not allowing me
#1099 [14:03] * DetectV [webchat@75-137-25-221.dhcp.nwnn.ga.charter.com] has quit. (Quit: webchat.esper.net)
#1100 [14:03] <mattym> HP, I Told you, disable the Evolve and Discord overlays.
#1101 [14:03] <HP> evolve?
#1102 [14:03] <HP> idk what that is
#1103 [14:03] <urielsalis> Kassy, what error are you getting?
#1104 [14:03] <urielsalis> Kassy, note that your card might not be allowing international purchases
#1105 [14:03] <Kassy> keeps saying my credit info has been entered incorrectly
#1106 [14:04] <Kassy> ohoh
#1107 [14:04] <mattym> HP, A program you have installed.
#1108 [14:04] <HP> ill try to find it and delete it
#1109 [14:05] <HP> also discord overlay is disabled already
#1110 [14:06] <Kassy> So is there another way to purchase it ? bc im only having a problem with purchasing minecraft with my card, everything else works when im purchasing stuff internationally urielsalis
#1111 [14:07] <urielsalis> Kassy, call you bank and ask? You can try with the credit card directly instead of through paypal too
#1112 [14:08] <Kassy> I tried with credit card aswell, keeps saying my info is incorrect
#1113 [14:08] <Kassy> but okay thanks \
#1114 [14:10] <HP> i dont have evolve installed
#1115 [14:12] <mattym> ??> HP av/adwcleaner
#1116 [14:12] <Absol> HP: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1117 [14:12] <Absol> HP: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1118 [14:14] * cryguy [webchat@5-231-156-236.ktk-ip.de] has joined #minecrafthelp
#1119 [14:14] <cryguy> and still same problems...
#1120 [14:14] * k3yb0ck3r [webchat@pD9FB1A30.dip0.t-ipconnect.de] has joined #minecrafthelp
#1121 [14:15] <mattym> cryguy, Call your ISP, tell them to stop using 3rd party rented IP's. Or to make sure your network does not used one of them.
#1122 [14:16] * HP [webchat@188.4.206.33.dsl.dyn.forthnet.gr] has quit. (Quit: webchat.esper.net)
#1123 [14:17] * rhyolyn [webchat@static-50-53-40-112.bvtn.or.frontiernet.net] has joined #minecrafthelp
#1124 [14:18] <rhyolyn> I've been getting a Realms outdated server message for days, but the same message states Realms update pending within 48 hours. We are unable to connect with any handheld device - ipad, kindle, or android phone. When will this issue be resolved?
#1125 [14:18] <mattym> rhyolyn, Are you the Realm owner?
#1126 [14:19] <rhyolyn> yes
#1127 [14:19] <mattym> rhyolyn, Has the account that owns the Realm tried to log in with the current version of the game?
#1128 [14:19] <rhyolyn> yes
#1129 [14:19] <rhyolyn> I am unable to log in with the owning account on the updated game
#1130 [14:20] <rhyolyn> client updated (I don't think I have any server control)
#1131 [14:20] * k3yb0ck3r [webchat@pD9FB1A30.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#1132 [14:20] <mattym> rhyolyn, Any chance you are enrolled in the beta program?
#1133 [14:21] <rhyolyn> not as far as I know. How would I find out? Obviously, I didn't sign up on purpose if I am :)
#1134 [14:21] <mattym> rhyolyn, What version number do you see ont he game?
#1135 [14:22] <cryguy> well i cant reach my isp, reason because im not allowed to do that...sadly
#1136 [14:22] * mikeshark [webchat@host-78-146-27-35.as13285.net] has quit. (Quit: webchat.esper.net)
#1137 [14:22] <rhyolyn> 1.11.1
#1138 [14:22] <mattym> rhyolyn, Ok, not a beta issue.
#1139 [14:23] <mattym> ??> rhyolyn mojang/email
#1140 [14:23] <Absol> rhyolyn: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1141 [14:23] <Absol> rhyolyn: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1142 [14:23] <mattym> rhyolyn, Contact Mojang support via the info Absol provided.
#1143 [14:23] <rhyolyn> ok - so others are not having this problem?
#1144 [14:23] <mattym> cryguy, Your ISP is taking shortcuts, that causes issues with being able to reach the Mojang services.
#1145 [14:24] <mattym> rhyolyn, I have seen a few with it, but it does not seem to be a widespread issue.
#1146 [14:24] <rhyolyn> ok, thank you
#1147 [14:24] <rhyolyn> ok, thank you
#1148 [14:25] * rhyolyn [webchat@static-50-53-40-112.bvtn.or.frontiernet.net] has left #minecrafthelp
#1149 [14:26] * MorganJ [webchat@rrcs-24-39-174-131.nys.biz.rr.com] has joined #minecrafthelp
#1150 [14:29] <MorganJ> Hello! I recently downloaded Minecraft for my Asus laptop, however I haven't been able to play one game due to the game crashing and reading "Java Platform SE binary is not responding."
#1151 [14:29] <mattym> MorganJ, At what point in the loading process to you see that message?
#1152 [14:31] <MorganJ> On the loading screen, the bar moves almost to the end until it stops and then instantly crashes. It happened with this version and the one right before.
#1153 [14:31] <mattym> ??> MorganJ tools/hjt
#1154 [14:31] <Absol> MorganJ: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1155 [14:31] <Absol> MorganJ: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1156 [14:31] * Lord_of_Life [~Lord@77.28.175.68] has quit. (Ping timeout: 180 seconds)
#1157 [14:32] * Killo88 [webchat@host114-8-dynamic.47-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#1158 [14:33] <Killo88> Mojang site doesn't responde when i try to login, how can i do?
#1159 [14:33] <mattym> ??> Killo88 tools/hjt
#1160 [14:33] <Absol> Killo88: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1161 [14:33] <Absol> Killo88: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1162 [14:34] <MorganJ> https://paste.ubuntu.com/p/X8gPCRXggP/
#1163 [14:35] * Lorna [webchat@cpc106835-live29-2-0-cust235.17-2.cable.virginm.net] has joined #minecrafthelp
#1164 [14:35] <mattym> MorganJ, Ok, a few possible issues, start with the instructions Absol gives you below.
#1165 [14:35] <mattym> ??> MorganJ av/adwcleaner
#1166 [14:35] <Absol> MorganJ: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1167 [14:35] <Absol> MorganJ: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1168 [14:35] * Lord_of_Life [~Lord@77.28.165.254] has joined #minecrafthelp
#1169 [14:36] <Lorna> Hi, I'm trying to play 1.14 Java edition on Mac, but the game crashes when I create a new world
#1170 [14:36] * Killo88 [webchat@host114-8-dynamic.47-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#1171 [14:36] <mattym> ??> Lorna launcher/log
#1172 [14:36] <Absol> Lorna: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1173 [14:37] * MorganJ [webchat@rrcs-24-39-174-131.nys.biz.rr.com] has quit. (Quit: webchat.esper.net)
#1174 [14:37] * Chris [webchat@mta-98-13-89-65.maine.rr.com] has joined #minecrafthelp
#1175 [14:37] * cryguy [webchat@5-231-156-236.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#1176 [14:38] <Lorna> just doing it now...
#1177 [14:38] <Chris> My minecraft launches then when I press on a tab the screen gets distorted and it crashes someone help
#1178 [14:39] * MorganJ [webchat@rrcs-24-39-174-131.nys.biz.rr.com] has joined #minecrafthelp
#1179 [14:39] <MorganJ> Okay, I just restarted the pc.
#1180 [14:39] <mattym> ??> Chris launcher/log
#1181 [14:39] <Absol> Chris: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1182 [14:39] <mattym> MorganJ, Try the game now.
#1183 [14:41] <Lorna> https://paste.ubuntu.com/p/pdRBvw8ZDF/
#1184 [14:41] <MorganJ> Wow it instantly works, thank you very much!!!
#1185 [14:42] <mattym> Lorna, Currently, we do not have a known fix for that issue. Keep an eye on this bug report for more info https://bugs.mojang.com/browse/MC-149225
#1186 [14:42] <Lorna> thanks
#1187 [14:42] * MorganJ [webchat@rrcs-24-39-174-131.nys.biz.rr.com] has quit. (Client Quit)
#1188 [14:43] <mattym> Lorna, I believe 1.13.2 or lower should still work.
#1189 [14:43] <mattym> ??> Lorna launcher/change-version
#1190 [14:43] <Chris> This is it https://paste.ubuntu.com/p/m92zftJvPG/
#1191 [14:43] <Absol> Lorna: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#1192 [14:44] <Lorna> it works on all the old versions... I just want the foxes! Guess I'll have to wait :)
#1193 [14:44] <mattym> Chris, Can you try removing the resource pack you have installed, then see if the game works properly.
#1194 [14:44] <Chris> Ok
#1195 [14:45] * Lorna [webchat@cpc106835-live29-2-0-cust235.17-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1196 [14:45] <Chris> Still no luck
#1197 [14:45] <Chris> Just crashed after showing the bugged textures
#1198 [14:46] <mattym> ??> Chris win/reinst
#1199 [14:46] <Absol> Chris: You may need to reinstall the locally installed files that Minecraft puts into place.
#1200 [14:46] <Absol> Chris: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1201 [14:47] * stormtwo20 [webchat@cpc110099-haye27-2-0-cust346.17-4.cable.virginm.net] has joined #minecrafthelp
#1202 [14:48] <stormtwo20> unable to sign into my account
#1203 [14:48] * Codicioso [webchat@190-50-35-100.speedy.com.ar] has joined #minecrafthelp
#1204 [14:48] <Codicioso> Hello there
#1205 [14:48] <stormtwo20> i have attempted to reset the password and still no success
#1206 [14:48] <stormtwo20> hey
#1207 [14:48] <Codicioso> Am having a problem at my World can anyone help me hoy?
#1208 [14:49] <Codicioso> out*
#1209 [14:49] <urielsalis> stormtwo20, you get the email?
#1210 [14:49] <urielsalis> Codicioso, what problem?\
#1211 [14:49] <stormtwo20> yep
#1212 [14:49] <urielsalis> ??> stormtwo20 login/throttle
#1213 [14:49] <Codicioso> Hostile Mobs arent spawning
#1214 [14:49] <urielsalis> ??> stormtwo20 login/throttle
#1215 [14:49] <Absol> stormtwo20: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1216 [14:49] <Absol> stormtwo20: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1217 [14:49] <urielsalis> Codicioso, do you have any kind of farm near your spawn?
#1218 [14:49] * stormtwo20 [webchat@cpc110099-haye27-2-0-cust346.17-4.cable.virginm.net] has quit. (Client Quit)
#1219 [14:50] <Codicioso> They dont spawn in any place
#1220 [14:50] <urielsalis> Codicioso, but do you have any kind of farm near your spawn?
#1221 [14:50] <Codicioso> yes
#1222 [14:50] <Codicioso> a cow dame
#1223 [14:50] <Codicioso> Cow farm
#1224 [14:51] <urielsalis> Codicioso, Minecraft has a cap on how many hostile mobs there can be in a world at the same time. Things near your spawn are always loaded so no other mobs would spawn
#1225 [14:51] <urielsalis> https://minecraft.gamepedia.com/Spawn#Mob_Cap_2
#1226 [14:51] <Codicioso> But i went 3k clicks away
#1227 [14:51] <Codicioso> And still Not spawning
#1228 [14:51] <Codicioso> blocks*
#1229 [14:52] <urielsalis> because 19x19 chunks around your spawn are always loaded, so they will always be there
#1230 [14:52] <Codicioso> difficulty is on hard
#1231 [14:52] <Codicioso> but they dont dont spawn anywheree
#1232 [14:52] <Codicioso> not a single one
#1233 [14:53] <Codicioso> its not possible tho
#1234 [14:53] <urielsalis> Codicioso, run /gamerule doMobSpawning true
#1235 [14:54] <Codicioso> Already did that
#1236 [14:54] <Codicioso> I just went thru better
#1237 [14:54] <Codicioso> Looks like they only spawn on here
#1238 [14:54] <Codicioso> nether*
#1239 [14:54] <urielsalis> Codicioso, and /kill @e[type=!Player] to kill EVERYTHING except you, this includes items, item frames and cows
#1240 [14:55] <Codicioso> Its going to kill my horses and cosa
#1241 [14:55] <Codicioso> cows
#1242 [14:55] <Codicioso> oh
#1243 [14:56] * Chris [webchat@mta-98-13-89-65.maine.rr.com] has quit. (Quit: webchat.esper.net)
#1244 [14:56] <Codicioso> Fuck
#1245 [14:56] <Absol> Codicioso: Please keep it civil
#1246 [14:58] * EMONEY [webchat@c-68-33-93-94.hsd1.va.comcast.net] has joined #minecrafthelp
#1247 [14:59] <EMONEY> I BOUGHT THE MINECRAFT WINDOWS 10 FROM THE STORE AND CAN I NOW GET THE JAVA WITH IT
#1248 [15:00] <urielsalis> EMONEY, no
#1249 [15:00] <urielsalis> EMONEY, and turn off the caps please
#1250 [15:00] * Chris [webchat@mta-98-13-89-65.maine.rr.com] has joined #minecrafthelp
#1251 [15:00] <Chris> Still not working
#1252 [15:00] * cryguy [webchat@5-231-156-236.ktk-ip.de] has joined #minecrafthelp
#1253 [15:00] <EMONEY> sorry
#1254 [15:01] <mattym> Chris, Can you get the new crash log please.
#1255 [15:01] * cryguy [webchat@5-231-156-236.ktk-ip.de] has quit. (Client Quit)
#1256 [15:01] <Chris> yes want me to do the same process
#1257 [15:02] <mattym> Chris, Yes
#1258 [15:02] * cryguy [webchat@5-231-156-236.ktk-ip.de] has joined #minecrafthelp
#1259 [15:03] * HP [webchat@188.4.206.33.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#1260 [15:03] <HP> it still doesnt work
#1261 [15:04] <Chris> https://paste.ubuntu.com/p/vR3pqydcPs/
#1262 [15:04] <mattym> HP, Same issue as before?
#1263 [15:04] * AZPlayz [webchat@24-247-128-126.dhcp.trcy.mi.charter.com] has joined #minecrafthelp
#1264 [15:04] <HP> yee
#1265 [15:04] <AZPlayz> I can't join a lan world on mac
#1266 [15:05] <cryguy> matt sry to bother you again, i can't reach my ips, but it's kinda strange that it all worked before normaly and that my ips changed something without permission
#1267 [15:05] <mattym> Chris, Can you also get a pastebin of this file from the PC C:\Users\chris\AppData\Roaming\.minecraft\hs_err_pid16184.log
#1268 [15:05] <urielsalis> Chris, can you post the contents of C:\Users\chris\AppData\Roaming\.minecraft\hs_err_pid16184.log in paste.ubuntu.com?
#1269 [15:06] <cryguy> in other words, what if this would still not fix my problem, what should i do next
#1270 [15:06] <mattym> HP, Does it still only happen if you do specific actions?
#1271 [15:06] <HP> yes. when certain things are on screen
#1272 [15:06] <mattym> cryguy, Its the cause of the problem.
#1273 [15:06] <Chris> https://paste.ubuntu.com/p/dwZrSqrTcv/
#1274 [15:06] <Chris> there
#1275 [15:07] <mattym> HP, Best bet right now is to make a bug report about the issue https://bugs.mojang.com/secure/Dashboard.jspa
#1276 [15:07] <HP> alright ill do that
#1277 [15:07] <mattym> ??> Chris tools/hjt
#1278 [15:07] <Absol> Chris: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1279 [15:07] <Absol> Chris: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1280 [15:07] <urielsalis> > Version number not supported by GL2
#1281 [15:07] <urielsalis> HP, got a dxidag?
#1282 [15:08] <urielsalis> ??> HP win/dxdiag
#1283 [15:08] <Absol> HP: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1284 [15:09] <Chris> https://paste.ubuntu.com/p/fJnQSwXRb3/
#1285 [15:09] <Chris> there
#1286 [15:10] <mattym> Chris, Try uninstalling Razer Synapse
#1287 [15:10] <mattym> Chris, After you uninstall it, check for the following https://minecraftirc.net/support-articles/windows/env-vars/
#1288 [15:13] <Chris> I dont have that
#1289 [15:13] <mattym> Chris, You have the program installed.
#1290 [15:13] <Chris> yes but i dont have the second java thing
#1291 [15:13] <Chris> i uninstalled razor
#1292 [15:13] <Chris> Still doesnt work
#1293 [15:13] <mattym> Chris, Ok, uninstall the program, and make sure you also disable the overlay features in both Discord and Parsec
#1294 [15:14] <Chris> ok
#1295 [15:14] <mattym> Chris, After those are off, if it still crashes, get the new log.
#1296 [15:16] <Chris> https://paste.ubuntu.com/p/2hY6fskhg2/
#1297 [15:16] <Chris> theres the new one
#1298 [15:16] <mattym> ??> Chris win/dxdiag
#1299 [15:16] <Absol> Chris: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1300 [15:16] * cryguy [webchat@5-231-156-236.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#1301 [15:17] <HP> urielsalishttps://paste.ubuntu.com/p/24w29g3sYZ/
#1302 [15:18] * SpitzhackenJoe [webchat@p54877CBC.dip0.t-ipconnect.de] has joined #minecrafthelp
#1303 [15:18] <SpitzhackenJoe> Hello
#1304 [15:18] <urielsalis> ??< tools/hjt
#1305 [15:18] <Chris> https://paste.ubuntu.com/p/5YhKwgvG5X/
#1306 [15:18] <SpitzhackenJoe> I cant login in MC
#1307 [15:19] <mattym> Chris, Ok one moment.
#1308 [15:19] <urielsalis> HP, seems like the driver was updated 14 days ago, interesting
#1309 [15:19] <HP> mhm
#1310 [15:19] <mattym> Chris, Download and Install the file from this page https://www.geforce.com/drivers/results/146343
#1311 [15:20] <urielsalis> HP, last driver in intel page is from 2011
#1312 [15:20] * SpitzhackenJoe [webchat@p54877CBC.dip0.t-ipconnect.de] has quit. (Client Quit)
#1313 [15:20] <HP> i just used driver easy so idk how old it is
#1314 [15:20] <urielsalis> HP, driver easy sucks
#1315 [15:21] <HP> is there any better alternative?
#1316 [15:21] <mattym> HP, Not for that hardware.
#1317 [15:21] <urielsalis> HP, download and install the driver from Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1318 [15:21] <urielsalis> HP, and for driver updaters: dont. They usually dont work and if they do you dont know what extra they might be bundling
#1319 [15:22] <urielsalis> HP, you should always go to your computer manufacturer website for that, or directly to the manufacturer of each component
#1320 [15:22] <mattym> HP, With your specific hardware, the only version of Minecraft we know to work properly is 1.7.2 or lower.
#1321 [15:23] <HP> but i can run 1.13.2 just fine
#1322 [15:23] <HP> also urielsalis what did you say i should do?
#1323 [15:24] <mattym> HP, Then stick with a version that works. The hardware is generally to old and unsupported.
#1324 [15:24] <HP> so i cant play 1.14?
#1325 [15:24] <mattym> HP, Correct
#1326 [15:24] <HP> TwT
#1327 [15:24] <HP> ok
#1328 [15:25] <urielsalis> HP, this is a different issue, but a lot of GPUs stopped working in 1.14 https://www.reddit.com/r/Minecraft/comments/bc34cs/psa_want_to_play_114_on_an_old_intel_integrated/
#1329 [15:26] <HP> ah i see
#1330 [15:26] <HP> well i couldnt run minecraft with vbos open before so that makes sence
#1331 [15:27] <HP> plus i had to disable some other thing in the text file of options
#1332 [15:30] <HP> thank you for your time peeps
#1333 [15:32] * Chris [webchat@mta-98-13-89-65.maine.rr.com] has quit. (Quit: webchat.esper.net)
#1334 [15:35] * EMONEY [webchat@c-68-33-93-94.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#1335 [15:37] * Chrus [webchat@mta-98-13-89-65.maine.rr.com] has joined #minecrafthelp
#1336 [15:38] <Chrus> Im currently installing the drivers
#1337 [15:39] <Chrus> It says its not compatable
#1338 [15:39] <Chrus> Compatible*
#1339 [15:42] <mattym> Chrus, The Nvidia one?
#1340 [15:42] <Chrus> yes
#1341 [15:43] <Chrus> I have an older gpu
#1342 [15:43] * kyotixz [webchat@173-22-4-197.client.mchsi.com] has joined #minecrafthelp
#1343 [15:43] <kyotixz> tried to redeem a code but its stuck at placing order
#1344 [15:43] <mattym> Chrus, Yes, but it should be supported by this update, are you sure you hit the download button on https://www.geforce.com/drivers/results/146343
#1345 [15:44] <Chrus> Yes
#1346 [15:44] <Chrus> Ive tried it before its never worked
#1347 [15:44] <mattym> Chrus, You have two displays connected, correct?
#1348 [15:45] <Chrus> yes
#1349 [15:45] <mattym> Chrus, Completely disconnect one, then try the update again.
#1350 [15:45] <Chrus> ok
#1351 [15:45] <kyotixz> tried to redeem a code but its stuck at placing order anyone know why?
#1352 [15:45] <mattym> kyotixz, Try disabling any ad-blockers, or try a different web browser.
#1353 [15:48] <Chrus> Still cant download
#1354 [15:48] <Chrus> It says its not compatible with this version of windows
#1355 [15:48] <mattym> Chrus, One moment.
#1356 [15:48] <Chrus> Also says it cant find compatible hardware
#1357 [15:49] <mattym> Chrus, You may need to run Windows Update first, you seem to be on a year old version.
#1358 [15:49] * kyotixz [webchat@173-22-4-197.client.mchsi.com] has quit. (Quit: webchat.esper.net)
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#1360 [15:50] <Chrus> Whenever it tries to update it just doesnt it says cant update and runs over and over again
#1361 [15:52] <mattym> Chrus, It seems like a custom built PC, is that correct?
#1362 [15:55] <Chrus> yes
#1363 [15:55] <mattym> Chrus, If you know how, it may be a time for a re-format. And reinstall with the latest Win10 build.
#1364 [15:56] <Chrus> ill do that
#1365 [15:57] * HelpMeQuick [webchat@d206-116-142-139.bchsia.telus.net] has joined #minecrafthelp
#1366 [15:57] <HelpMeQuick> hey can anyone help me with the launching process?
#1367 [15:57] * Aperson2416 [webchat@c-73-52-49-77.hsd1.pa.comcast.net] has joined #minecrafthelp
#1368 [15:57] <mattym> HelpMeQuick, What problem are you running into?
#1369 [15:58] <HelpMeQuick> the launch screen says unable to save download
#1370 [15:58] <mattym> ??> HelpMeQuick error/download
#1371 [15:58] <Absol> HelpMeQuick: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1372 [15:58] <HelpMeQuick> oh thank you!
#1373 [16:00] <Aperson2416> my Minecraft is saying I have it already running but I cannot see it , also it is having trouble loading
#1374 [16:01] <mattym> Aperson2416, Besides saying its already running, were there any other error messages?
#1375 [16:01] <Aperson2416> it is saying it cant load certain items
#1376 [16:01] <mattym> ??> Aperson2416 error/download
#1377 [16:01] <Absol> Aperson2416: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1378 [16:02] * HelpMeQuick [webchat@d206-116-142-139.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#1379 [16:02] <mattym> Aperson2416, After you have checked and removed anything problematic. Make sure you restart the computer before trying to load the game again.
#1380 [16:02] <Aperson2416> i have been using it for months
#1381 [16:03] <Aperson2416> it only started a little while ago
#1382 [16:03] <mattym> Aperson2416, Check the list you were given.
#1383 [16:14] * Stuck [webchat@d206-116-142-139.bchsia.telus.net] has joined #minecrafthelp
#1384 [16:14] <Stuck> Minecraft crashes right before it fully loads. is there a way to fix this?
#1385 [16:15] * Trinex [webchat@cpe-174-105-19-208.columbus.res.rr.com] has joined #minecrafthelp
#1386 [16:15] <mattym> Stuck, Did you do the previous instructions you were given.
#1387 [16:15] <Trinex> Whats the link to check for virus etc that you gave me awhile ago Absol
#1388 [16:15] <Trinex> or anyone
#1389 [16:15] <Lurks> Trinex was it this? Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1390 [16:15] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1391 [16:16] * Stuck [webchat@d206-116-142-139.bchsia.telus.net] has quit. (Client Quit)
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#1393 [16:22] * lyfe [webchat@mta-98-2-201-250.maine.rr.com] has joined #minecrafthelp
#1394 [16:22] <lyfe> okay so i can't save the download and ive uninstalled bytefence, help
#1395 [16:23] <mattym> lyfe, Have you checked for the other causes here https://minecraftirc.net/support-articles/known-incompatible-software/
#1396 [16:23] <lyfe> nope but i will now, thank you very much
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#1398 [16:30] * lyfe [webchat@mta-98-2-201-250.maine.rr.com] has quit. (Quit: webchat.esper.net)
#1399 [16:36] * Nuevaaj809010 [webchat@c-67-169-10-222.hsd1.ca.comcast.net] has joined #minecrafthelp
#1400 [16:36] * Nuevaaj809010 [webchat@c-67-169-10-222.hsd1.ca.comcast.net] has quit. (Client Quit)
#1401 [16:36] * Taylor4 [webchat@173-81-58-185.pkbgcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1402 [16:36] <Taylor4> hello
#1403 [16:36] <Taylor4> My game wont download
#1404 [16:37] * Taylor4 [webchat@173-81-58-185.pkbgcmtk02.res.dyn.suddenlink.net] has quit. (Client Quit)
#1405 [16:50] * Hi [webchat@host-176-221-120-202.dynamic.mm.pl] has joined #minecrafthelp
#1406 [16:51] <Hi> Hello
#1407 [16:51] <Lurks> Hi
#1408 [16:53] * Brayedin [webchat@207.228.78.60] has joined #minecrafthelp
#1409 [16:54] <Brayedin> I keep getting these "Unable to create directory" messages. Does anyone have an idea as to what;s wrong?
#1410 [16:56] * jb [webchat@075-177-182-140.res.spectrum.com] has joined #minecrafthelp
#1411 [16:57] <jb> help can't find inbox on computer
#1412 [16:57] * DylanIz [webchat@109.76.44.217] has joined #minecrafthelp
#1413 [16:58] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#1414 [16:58] <Lurks> Brayedin did you change your directory in the launcher option profile?
#1415 [16:58] <jb> no
#1416 [16:58] * DylanIz [webchat@109.76.44.217] has quit. (Client Quit)
#1417 [16:58] <Brayedin> I'll try that now.
#1418 [16:59] <jb> okay....
#1419 [17:00] <jb> how is it going
#1420 [17:01] <jb> hello
#1421 [17:01] <jb> !
#1422 [17:02] <Brayedin> Yeah still not working
#1423 [17:02] <Brayedin> I'll try uninstalling and reinstalling but I figure that probably won't work either
#1424 [17:03] <Lurks> Brayedin can u check for .minecraft folder in appdata?
#1425 [17:03] <jb> thank for trying guss i can't play minecraft
#1426 [17:03] <jb> well then bye
#1427 [17:03] <Lurks> jb i'm not sure what u mean by inbox, it's mostly on website
#1428 [17:04] <jb> ...AHHHHHHHHHHHHHHHHH
#1429 [17:04] <jb> thanks for telling me this!
#1430 [17:05] <Brayedin> Oh yeah I have the .minecraft folder and everything. No mods or any alterations to the folder whatsoever. I figure that if I can delete it and give it a fresh reinstall then I might be able to finally play.
#1431 [17:05] * Rancho [webchat@cpe-76-89-131-15.socal.res.rr.com] has joined #minecrafthelp
#1432 [17:05] * Thomas421 [webchat@c-71-199-144-170.hsd1.ga.comcast.net] has joined #minecrafthelp
#1433 [17:05] <Thomas421> Hello
#1434 [17:05] <Rancho> hello
#1435 [17:05] <jb> okay
#1436 [17:05] <Thomas421> Could you help me
#1437 [17:05] <Thomas421> So i try to join the new minecraft 1.14 update but it wouldnt let me
#1438 [17:06] <Lurks> Brayedin so u already deleted it and it didn't work? hm...
#1439 [17:06] * jb [webchat@075-177-182-140.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1440 [17:06] <Thomas421> hello
#1441 [17:06] <Brayedin> Oh no I havent deleted it yet. thats what im about to do. I tried changing the directory first but to no avail
#1442 [17:06] <Lurks> Thomas421 did u get any error/crash message and what exact it say?
#1443 [17:06] <Thomas421> is there anyone that can help me
#1444 [17:06] <Thomas421> yes
#1445 [17:07] <Thomas421> it said unable to save download. take_result1.ogg
#1446 [17:07] <Lurks> Thomas421
#1447 [17:07] <Thomas421> yes
#1448 [17:07] <Lurks> Thomas421 If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1449 [17:07] <Thomas421> ok
#1450 [17:08] <Lurks> Brayedin give it a go and check for any software that could be stopping it in this list https://minecraftirc.net/support-articles/known-incompatible-software/
#1451 [17:08] <Thomas421> how would i know if i have it
#1452 [17:08] <Thomas421> How would i know if i had any of those downloaded.
#1453 [17:09] <Lurks> Thomas421 oh then that would be odd, if u don't know what's in your system
#1454 [17:10] <Lurks> Thomas421 i think the easiest way to see and check would be the uninstall programs in control panel
#1455 [17:10] <Thomas421> I figured it out!!!
#1456 [17:11] * Shawn4 [webchat@CPEa84e3f528693-CMa84e3f528690.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1457 [17:11] <Thomas421> So basically i didn't download the 1.14 resource pack and thats why it kept crashing me because it didn't have no resource pack.
#1458 [17:12] <Thomas421> Thanks for the help.
#1459 [17:12] <Lurks> Thomas421 hm ok, no problem, have fun
#1460 [17:12] <Shawn4> When I try to login to to minecraft.ne4t for the first time after just making an account the login button goes gray when i press it and stays gray but nothing else. ive restarted my computer and reset my cache on chrome didnt help.
#1461 [17:12] <Thomas421> Thanks.
#1462 [17:13] <Lurks> Shawn4 VPN, adblock on?
#1463 [17:13] * Rancho [webchat@cpe-76-89-131-15.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1464 [17:13] <Shawn4> yes ill take them off
#1465 [17:14] * Shawn4 [webchat@CPEa84e3f528693-CMa84e3f528690.cpe.net.cable.rogers.com] has quit. (Client Quit)
#1466 [17:15] * Shawn4 [webchat@CPEa84e3f528693-CMa84e3f528690.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1467 [17:15] <Shawn4> i turned them off and restarted chrome... nothing]
#1468 [17:19] <Lurks> Shawn4 your connection to here seems to be the same as before, doesn't seem like it's off
#1469 [17:19] <Shawn4> i only had the ad blocker on
#1470 [17:20] <Lurks> ah ok
#1471 [17:21] <Lurks> Shawn4 have a check if you have any of these software, some of them cause log in issue https://minecraftirc.net/support-articles/known-incompatible-software/
#1472 [17:22] <Shawn4> okay thanks
#1473 [17:26] * cnug8 [~cnug8@165.sub-174-220-9.myvzw.com] has joined #minecrafthelp
#1474 [17:28] <Shawn4> i dont have any of that software
#1475 [17:31] * Josh6 [webchat@mobile-107-77-233-101.mobile.att.net] has joined #minecrafthelp
#1476 [17:32] <Josh6> I am having a problem where whenever i load into a world, my minecraft crashes
#1477 [17:33] * Michael [webchat@216.145.143.137.cable.static.ctcis.net] has joined #minecrafthelp
#1478 [17:33] <Josh6> I am having a problem where whenever i load into a world, my minecraft crashes
#1479 [17:33] * salty [webchat@24-215-124-11.eastlink.ca] has joined #minecrafthelp
#1480 [17:33] * Michael is now known as Guest39840
#1481 [17:33] <mattym> Josh6, Only when loading into a world?
#1482 [17:33] <salty> Hello?
#1483 [17:33] <Josh6> yes
#1484 [17:34] <mattym> ??> Josh6 win/dxdiag
#1485 [17:34] <Absol> Josh6: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1486 [17:34] * salty [webchat@24-215-124-11.eastlink.ca] has quit. (Client Quit)
#1487 [17:37] <Shawn4> fixed it
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#1489 [17:38] * JBB0 [webchat@107-190-89-107.cpe.teksavvy.com] has joined #minecrafthelp
#1490 [17:38] <JBB0> yo, when I try to launch minecraft, it says it failed to download "close_put2.ogg"
#1491 [17:39] <mattym> ??> JBB0 error/download
#1492 [17:39] <Absol> JBB0: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#1496 [17:40] <Joe> Hi, Im trying to download the 1.14 file update on the launcher but its telling me that it failed to download file 1.14.jar
#1497 [17:41] * justinbepbrp [webchat@194-144-53-60.du.xdsl.is] has joined #minecrafthelp
#1498 [17:41] <justinbepbrp> hello?
#1499 [17:41] <Lurks> Joe If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1500 [17:41] <justinbepbrp> i cant download 1.14 what do i do?
#1501 [17:42] <Guest39840> Hey, I'm having a problem where I Minecraft will load properly but it will crash each time I try to enter a world.
#1502 [17:42] <Lurks> justinbepbrp what exact error message you get?
#1503 [17:42] <JBB0> hmm, i dont think i have any of those programs, would avast antivirus be included?
#1504 [17:42] <Joe> I do not have any of those lurks
#1505 [17:42] <mattym> JBB0 and Joe Check again.
#1506 [17:43] <mattym> ??> Guest39840 win/dxdiag
#1507 [17:43] <Absol> Guest39840: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1508 [17:43] <JBB0> yea, okay I found it
#1509 [17:43] <Joe> Have done, mattym
#1510 [17:43] <Joe> I even deleted malwarebytes
#1511 [17:43] <mattym> ??> Joe tools/hjt
#1512 [17:43] <Absol> Joe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1513 [17:43] <Absol> Joe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1514 [17:44] <Joe> will do Absol
#1515 [17:45] <Joe> https://paste.ubuntu.com/p/6qKqqy2Qtw/
#1516 [17:46] <mattym> Joe, What info does it show if you hit the button on the error message?
#1517 [17:47] <Lurks> i see Razer Synapse joe
#1518 [17:47] <Joe> https://paste.ubuntu.com/p/ZwbPwPdXDD/
#1519 [17:47] <Joe> this is the error message
#1520 [17:47] <Joe> and yes is razer synapse bad?
#1521 [17:48] <mattym> Joe, Well its on the list you were given, but not a cause for this issue.
#1522 [17:48] <mattym> Joe, Are you currently on your home network connection?
#1523 [17:48] <Joe> Yes sir I am
#1524 [17:48] <mattym> ??> Joe av/adwcleaner
#1525 [17:48] <Absol> Joe: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1526 [17:48] <Absol> Joe: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1527 [17:49] <Guest39840> https://paste.ubuntu.com/p/9TTcf2Cpqr/
#1528 [17:49] <Joe> Will do Absol
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#1530 [17:50] <JBB0> okay, i think it worked
#1531 [17:50] <JBB0> works now, thanks guys
#1532 [17:50] <JBB0> appreciate it
#1533 [17:50] <mattym> Guest39840, Try to download and install the 2nd file listed on the page that will follow.
#1534 [17:51] <mattym> Guest39840, If this driver does not work, see the info Absol writes below.
#1535 [17:51] <mattym> Guest39840, https://downloadcenter.intel.com/download/28164/Intel-Graphics-Driver-for-Windows-15-33-?product=81501
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#1537 [17:51] <mattym> ??> Guest39840 gpu/intel/ig7
#1538 [17:51] <Absol> Guest39840: Some older versions of Intel integrated graphics hardware do not support features that Minecraft needs in order to work. If you are using a desktop computer, you can install a modern dedicated graphics card. If you are on a laptop you will need to use a computer with newer hardware. Alternatively you can use version 1.13.2 or lower of Minecraft, with the "Use VBOs" option in video settings set to off.
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#1540 [17:53] <Joe> Absol Thanks mate, apparently I had something hiding there. Cheers again.
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#1543 [17:56] <fredjones> I am getting "java quit unexpectedly." errors when launching Minecraft 1.14 on OSX 10.10.5. Can you please help me troubleshoot?
#1544 [17:56] <mattym> fredjones, You need to update your OSX version.
#1545 [17:57] <mattym> fredjones, If I remember correctly only 1.12.2 and lower will work properly on OSX 10.10.5
#1546 [17:58] <fredjones> OK, thanks. This computer is too old to be updated. I will stick to older versions of minecraft. Thank you for your time!
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#1550 [18:06] <Ethan> I am trying to set a lan world with my friend and we are having connection errors. I configured all the firewall settings on both of our computers and we are on the same wifi. is there anything else that could prevent a connection?
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#1553 [18:19] <endy> hey my thing for the newest release on pc it says you cant save download
#1554 [18:21] * fushock [webchat@host-156.222.14.194-static.tedata.net] has joined #minecrafthelp
#1555 [18:21] <fushock> Hey!
#1556 [18:22] <fushock> Mobs don't spawn in my 1.14 world. I tried 2 survival worlds so far, only villagers, animals, drowned zombies and nether mobs spawn
#1557 [18:26] * redmen [webchat@pool-100-0-197-26.bstnma.fios.verizon.net] has joined #minecrafthelp
#1558 [18:26] <redmen> Can anyone help me with an issue?
#1559 [18:28] <redmen> My issue is that when I try to load a world it gets stuck on the generating terrain screen and if I try multiplayer then it's in the world but the screen is frozen.
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#1563 [18:35] * HodgesSquad_YT [webchat@47.149.69.108] has joined #minecrafthelp
#1564 [18:35] <HodgesSquad_YT> I need help logging in to my account
#1565 [18:35] <kyle> my realm keeps saying that my purchase went through but "we couldn't create your realm right now"
#1566 [18:37] * mooshroom [~mooshroom@188.29.165.125.threembb.co.uk] has quit. ()
#1567 [18:38] <HodgesSquad_YT> I forgot my password and security questions and they both need each other to reset them
#1568 [18:39] * AKruchov [webchat@176-22-192-101-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#1569 [18:39] <AKruchov> Hello
#1570 [18:39] <AKruchov> Can someone help me?
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#1574 [18:41] <deanmaldona02> I have minecraft on xbox one and iphone/ipad and i want it on my computer? is there any way to get it
#1575 [18:42] * Zapp [webchat@c-73-66-211-156.hsd1.ca.comcast.net] has joined #minecrafthelp
#1576 [18:42] <Zapp> hello
#1577 [18:42] <deanmaldona02> hello
#1578 [18:42] <Zapp> when i got on my minecraft launcher and press play 1.14 it always says not responding
#1579 [18:43] <Lurks> HodgesSquad_YT you'll have to contact mojang support with trnasaction ID or giftcode as of proof, we can't help you with account issue
#1580 [18:43] <deanmaldona02> oh ok thx
#1581 [18:43] <Lurks> AKruchov what's the issue? i might be able to solve
#1582 [18:44] <Zapp> Can someone help me?
#1583 [18:44] <HodgesSquad_YT> How do I get my transaction ID
#1584 [18:44] <Lurks> deanmaldona02 you have to buy it from the windows store/xbox store, bedrock edition
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#1586 [18:44] <kyle> my realm isn't working due to an error that says "your purchase went through but we can't create your realm right now"
#1587 [18:45] <Lurks> Zapp lets have a check what software could be causing this, HiJackThis is a program that will show us a basic overview of programs running on your computer. information. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1588 [18:45] <Lurks> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and give us the link. If you prefer, you can give us the link in a DM.
#1589 [18:45] <darksingg> hi my name and Lucas I have 10 years I am Brazilian and my minecraft is giving problem to download version 1.14 can help me my minecraft is downloading more every 5 seconds of the error
#1590 [18:45] <Lurks> HodgesSquad_YT https://help.mojang.com/customer/portal/articles/361380
#1591 [18:46] <Lurks> kyle i think only mojang can help you with that issue, contact them at support
#1592 [18:46] <eli_z> can I ask for help when using mods?
#1593 [18:46] <Lurks> eli_z no, sorry, we only do vanilla minecraft
#1594 [18:47] <kyle> okay thank you
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#1596 [18:47] <darksingg> oi meu nome e Lucas eu tenho 10 anos eu sou brasileiro e meu minecraft está dando problema para baixar a versão 1.14 pode me ajudar meu minecraft está baixando mais a cada 5 segundos do erro para me ajudar pode traduzir o que você diz para Português
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#1598 [18:47] <Lurks> darksingg what is the exact message?
#1599 [18:47] <darksingg> yes
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#1601 [18:48] <Zapp> Lurks
#1602 [18:48] <Lurks> Zapp yes?
#1603 [18:48] <darksingg> hi my name and Lucas I have 10 years I am Brazilian and my minecraft is giving problem to download version 1.14 can help me my minecraft is downloading more every 5 seconds of the error to help me can translate what you say to Portuguese
#1604 [18:49] <Lurks> darksingg Qual é a mensagem de erro exata?
#1605 [18:50] <eli_z> well would this count as vanilla it say's that it cant exstract native files with this error Error details: The process cannot access the file because it is being used by another process. Filename on disk: libmfxsw64.dll Path: C:\Users\SUSANR~1\AppData\Local\Temp\85c5-2c2d-7733-30ac\libmfxsw64.dll
#1606 [18:50] <eli_z> Exists: file
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#1608 [18:50] <darksingg> nao sei so aparece um erro
#1609 [18:51] <Lurks> eli_z sounds like you need to close the program since it's being used by something else or simply restart your system and try again
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#1612 [18:54] <Lurks> darksingg ter um cheque para qualquer software que poderia estar causando este https://minecraftirc.net/support-articles/known-incompatible-software/
#1613 [18:54] <nicomoralesa> Hello, i have problems getting the Recovery email...
#1614 [18:55] <Lurks> nicomoralesa it's not my strong point, what issue r u having?
#1615 [18:56] <nicomoralesa> I ask for recovery and the email does not apear, I actually created another account with another email and I get the recovery, its just my premium account I can't recover
#1616 [18:56] <nicomoralesa> The email just doesn't get sent :(
#1617 [18:56] <darksingg> ntao o erro da assim o impossivel de salvar o donwload
#1618 [18:57] <Lurks> nicomoralesa have u checked junk/spam?
#1619 [18:57] <nicomoralesa> Yes, i've received nothing
#1620 [18:58] <nicomoralesa> Lurks also, when i tried to use my same nick here as in my minecraft, it appeared as banned even though i've never used this chat
#1621 [19:00] <Lurks> nicomoralesa contact mojang support with transaction ID or giftcode, explaining your issue, i cant think of anything else to help u
#1622 [19:00] <Lurks> nicomoralesa oh, no idea about banned here
#1623 [19:01] <nicomoralesa> Ok, thank you!! Do you know how much time they take to answer?
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#1625 [19:01] <Lurks> nicomoralesa it be awhile, i'm afraid, somewhere around 1month
#1626 [19:02] <nicomoralesa> Oh, ok! Thanks for the help!!
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#1631 [19:09] <Zenos> I am playing Minecraft Bedrock edition on my Xbox and am unable to purchase Realms or Minecoins. I get the message asking to check my internet connection. I have hard reset everything (xbox, router, modem) several times, logged in and out and nothing has worked. Any suggestions?
#1632 [19:10] * Teddy [webchat@pool-71-121-246-232.bltmmd.fios.verizon.net] has joined #minecrafthelp
#1633 [19:10] <Lurks> Zenos sorry, we only support java edition here
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#1635 [19:11] <Teddy> I am having trouble logging into my account. I purchased the game in 2011 and am not receiving the password reset email to the email I used for creating my minecraft account in 2011
#1636 [19:12] <memito> What aspect (CPU/GPU/RAM) is responsible for getting chunks rendered? my PC is pretty decent so I'm surprised its struggling this much. my FPS is having no problems, constantly at 60fps, but at a running speed, I can't render the chunks fast enough to even see where I'm going. much less while boating or on horse
#1637 [19:13] <Lurks> Teddy contact mojang support with transaction ID or giftcode, we can't help with account issue, i'm afraid
#1638 [19:13] <Lurks> memito there seems to be many having the same issue, you're not alone, we're waiting for a fix
#1639 [19:14] <Teddy> thank you!
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#1642 [19:17] <Zapp> Lurks Im done
#1643 [19:18] <memito> ah I assumed it was just myself, thanks
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#1645 [19:19] <Lurks> Zapp ok, another thing could cause it, Razer Synapse then pick 1 anti-virus software to have on your PC at the moment you have 2, McAfee & AVG
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#1647 [19:20] <Zapp> ok
#1648 [19:20] <Zapp> So unistall one anti-virus and the Razer Synapse?
#1649 [19:21] <Lurks> Zapp yes
#1650 [19:21] <Zapp> ok
#1651 [19:21] <Zapp> to unistall i have to go to my control panel right?
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#1653 [19:22] <Lurks> Zapp yes, thats the only place i can think of
#1654 [19:22] <Zapp> ok
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#1658 [19:26] <Talarand> I have emailed support for a refund, about how long should that take?
#1659 [19:27] <Lurks> Talarand we don't have a ETA, could be a month
#1660 [19:27] <Talarand> man that awhile
#1661 [19:28] <Talarand> thanks anyway
#1662 [19:30] <Zapp> Lurks do i unistall AVG Secure Browser
#1663 [19:31] <Zapp> because i do not have AVG
#1664 [19:31] <Lurks> zapp, yep, could use adblock in place of it
#1665 [19:31] <Zapp> ok
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#1670 [19:37] * Antom1234 [webchat@pool-108-35-153-57.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1671 [19:38] <Antom1234> Hello i have a problem with geting out of demo
#1672 [19:38] <Antom1234> everytime i donwload it makes i demo
#1673 [19:39] <Alluxious> When I tried to enter in my world, MC freeze and crash. It happen frequently when i try to play. What should I do ?
#1674 [19:39] <Lurks> Antom1234 try log out and in again
#1675 [19:40] <Antom1234> what should i do
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#1677 [19:40] <Zapp> Lurk Im done
#1678 [19:41] <Lurks> Alluxious lets get a log and see whats up, follow https://minecraftirc.net/support-articles/get-minecraft-log/
#1679 [19:41] <Zapp> ok
#1680 [19:42] <Lurks> Antom1234 click on your name(in the top right corner) and log out and log back in
#1681 [19:42] <Lurks> Zapp that wasn't for you, try launching the game now
#1682 [19:42] <Zapp> oh
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#1684 [19:44] <Zapp> Lurks It worked
#1685 [19:44] <Zapp> Thank you so much!
#1686 [19:44] <Lurks> Zapp great, enjoy the fun
#1687 [19:45] <Zapp> Thanks! :)
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#1692 [19:52] <Alluxious> https://paste.ubuntu.com/p/hYGZcggPQ6/
#1693 [19:53] <Lurks> Alluxious is that all of it?
#1694 [19:53] <Alluxious> Yes
#1695 [19:53] * AHHHH [webchat@211.32.195.193] has joined #minecrafthelp
#1696 [19:54] <AHHHH> My Minecraft game freezes as soon as I join a server... can someone help?
#1697 [19:54] <Alluxious> wait
#1698 [19:54] <AHHHH> Okay
#1699 [19:55] <Alluxious> Only half of them was copied
#1700 [19:55] <fushock> hey
#1701 [19:55] <Lurks> AHHHH do you get any error/crash message? if any, what exact message?
#1702 [19:55] <fushock> Need some help please, mobs don't spawn in my 1.14 world. I tried 2 survival worlds so far, only villagers, animals, drowned zombies and nether mobs spawn
#1703 [19:56] <Alluxious> https://paste.ubuntu.com/p/DWz3VydT4j/
#1704 [19:56] <Alluxious> The other half
#1705 [19:56] <AHHHH> I dont get any message, the game just freezes and i cant click anything. Then the game greys out and gives the "stopped responding" error
#1706 [19:57] <Alluxious> Same here
#1707 [19:57] <Alluxious> haha
#1708 [19:57] <Lurks> fushock seems to be many other hit the same issue, https://bugs.mojang.com/browse/MC-147890
#1709 [19:58] <fushock> Damn
#1710 [19:58] <fushock> Thanks Lurks!
#1711 [19:59] <Lurks> Alluxious ok, lets see what specs you have, might need to update, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1712 [19:59] <fushock> Someone mentioned that reinstalling minecraft fixed the issue for them, might try that
#1713 [20:01] <Lurks> AHHHH sounds like you need a clean up, should improve on performance, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1714 [20:01] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and try launching minecraft
#1715 [20:02] <AHHHH> The problem is with multiplayer; my singleplayer world works fine. Would i still need cleanup?
#1716 [20:02] <tyteen4a03> AHHHH: is it a modded server?
#1717 [20:02] <Alluxious> https://paste.ubuntu.com/p/vPWb8SJSCb/
#1718 [20:03] <AHHHH> i am 90% sure it isnt (if you mean plugins)
#1719 [20:04] <AHHHH> It is a server my friend made for us all to play in, it worked fine until yesterday, and there IS a person who is already in the server, so it should be a problem from my end.
#1720 [20:06] <Lurks> Alluxious ok, seems all good, lets check for any software causes, HiJackThis is a program that will show us a basic overview of programs running on your computer. information. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1721 [20:06] <Lurks> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and give us the link. If you prefer, you can give us the link in a DM.
#1722 [20:07] <AHHHH> Hmmmm I just tried going into random multiplayer servers, but they all seem to work. I think it is the server problem...
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#1724 [20:08] * Gin [webchat@cpe-24-104-252-27.nyc.res.rr.com] has joined #minecrafthelp
#1725 [20:08] <AHHHH> Huh? I just tried our server again and now it is working (other than the fact that my signal is only 3/5 bars which never happened before)
#1726 [20:08] <Gin> Is there a problem with hosting your own server right now?
#1727 [20:08] <AHHHH> It seems to be fine for now, sorry for the trouble. Thanks for the help though!
#1728 [20:08] * fushock [webchat@host-156.222.14.194-static.tedata.net] has quit. (Quit: webchat.esper.net)
#1729 [20:09] <L4Z3R> i deactivated my account for a little and im trying to get it back up again but i cant sign in
#1730 [20:10] <Lurks> L4Z3R i'm afraid u might not be able to get it back, https://help.mojang.com/customer/en/portal/articles/1110103-deleting-an-account
#1731 [20:11] <L4Z3R> am i gonna have to repurchase the game then?
#1732 [20:12] <Lurks> L4Z3R sounds like, they might have transfer it, if you still have transaction ID or giftcode, don't quote me on it
#1733 [20:12] <L4Z3R> ok but how would i go about doing that
#1734 [20:13] <Lurks> Gin i'm not sure, server side isn't my strong point, sorry, wonder if anyone else is about to help you out
#1735 [20:13] <Lurks> L4Z3R contact mojang support
#1736 [20:13] <L4Z3R> ok well thank you for the help
#1737 [20:13] <L4Z3R> have a nice day
#1738 [20:13] <Lurks> L4Z3R you too
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#1740 [20:15] <Alluxious> https://paste.ubuntu.com/p/hKvj5vNctS/
#1741 [20:18] <Lurks> Alluxious couldn't spot anything, im out of suggestion, sorry
#1742 [20:18] <Alluxious> Ok. Thank you
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#1744 [20:20] <Gin> Lurks Do you know any common causes of port forwarding failure? I think I isolated my issue to that
#1745 [20:21] <Gin> 25565 is still like the standard minecraft port right?
#1746 [20:22] * fbgm [webchat@nat-oitwireless-outside-vapornet3-140-180-248-13.princeton.edu] has joined #minecrafthelp
#1747 [20:22] <Lurks> Gin yes, thats still the port
#1748 [20:23] <fbgm> I bought the wrong version because the website did not indicate I should have purchased windows 10 version not the java version, will i get a refund?
#1749 [20:23] <Lurks> fbgm might be able to get refund, https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1750 [20:24] <fbgm> I literally only bought this game to play with friends. I read that already and it said ask for advice.
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#1752 [20:26] <Lurks> fbgm we aren't mojang support, you have to contact mojang support
#1753 [20:26] <fbgm> k
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#1757 [20:44] * Hanna [webchat@ipservice-092-209-039-174.092.209.pools.vodafone-ip.de] has joined #minecrafthelp
#1758 [20:47] <Hanna> I cant access Minecraft Realms, even tho i was able to before. My account is kinda old (but im connected to mojang) and i never had an issue with age depending stuff before.
#1759 [20:47] * CodingMX is now known as ilbe|kyr
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#1762 [20:55] <choisoobin> i can't remember my security questions & i don't have access to the email linked with my minecraft account
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#1768 [21:14] <BergBoefjes> hello, can someone help me with my problem of minecraft crashing and if so, where can i post the fatal error messages?
#1769 [21:15] <Lurks> BergBoefjes caused by many things, lets have a check, HiJackThis is a program that will show us a basic overview of programs running on your computer. information. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1770 [21:15] <Lurks> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com/ and give us the link. If you prefer, you can give us the link in a DM.
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#1773 [21:23] <hazelrain> can someone help me
#1774 [21:23] <hazelrain> everytime i try to launch minecraft it says it crashed
#1775 [21:24] <hazelrain> hello
#1776 [21:24] <hazelrain> plz help
#1777 [21:24] <hazelrain> okay nvm :/
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#1779 [21:29] * bob [webchat@S0106a84e3fbfde23.vc.shawcable.net] has joined #minecrafthelp
#1780 [21:29] <bob> the game crashes when i launch
#1781 [21:30] <bob> say this
#1782 [21:30] <bob> The game crashed whilst initializing game
#1783 [21:30] <bob> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver do
#1784 [21:30] <bob> es not appear to support OpenGL
#1785 [21:32] <tyteen4a03> ??> bob win/dxdiag
#1786 [21:32] <Absol> bob: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1787 [21:35] * BlasianGAbe [webchat@172-221-105-090.dhcp.chtrptr.net] has joined #minecrafthelp
#1788 [21:35] <BlasianGAbe> hello
#1789 [21:37] <bob> https://paste.ubuntu.com/p/kywYvZv7ST/
#1790 [21:38] <bob> this si what i got Absol
#1791 [21:38] <BlasianGAbe> well this isent helpfull at all
#1792 [21:38] <bob> i dont get what to do
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#1798 [22:28] * maskedduelest [webchat@173-18-55-56.client.mchsi.com] has joined #minecrafthelp
#1799 [22:29] <maskedduelest> hello i no longer have access to my MC account because I no longer have access to the email attached to it and can not reset my password. is there anything you can do or give me a phone number i can call?
#1800 [22:35] <CapFan67> ??> maskedduelest account/send-email
#1801 [22:35] <Absol> maskedduelest: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1802 [22:35] <Absol> maskedduelest: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1803 [22:38] * Tobias [webchat@c-73-138-243-6.hsd1.fl.comcast.net] has joined #minecrafthelp
#1804 [22:39] <Tobias> If a friend of mine made a java server, and its only online when he turns it on, is there any way he can put his server on my computer too so i can turn it on when I want to play?
#1805 [22:40] <CapFan67> Tobias, You could move the files back and forth through an y number of file services.
#1806 [22:41] <Tobias> if the files are on my computer i could just turn it on no problem?
#1807 [22:41] <Tobias> because to enter the server i put in his IP so how would that work when its on my computer
#1808 [22:42] <CapFan67> Tobias, No, you would be host, so you would need proper port forwarding when you run the server.
#1809 [22:44] <CapFan67> Tobias, This is why hosting services have value. To standardize access to a server. It can be done the way you're suggesting, but will require careful version and file control.
#1810 [22:46] * nick [webchat@unvlon5554w-lp140-03-76-69-102-219.dsl.bell.ca] has joined #minecrafthelp
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#1813 [22:46] <Guest53053> hello
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#1815 [22:47] <CapFan67> Hi
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#1817 [22:48] <guest567765> hello
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#1819 [22:49] * calvin7 [webchat@cpe-76-170-73-158.socal.res.rr.com] has joined #minecrafthelp
#1820 [22:49] <calvin7> Hey uhm so how long does it usually take for mojang to respond to an email
#1821 [22:50] <calvin7> because I need to change my email fast because I dont have access to my old one that I used for my acocunt
#1822 [22:50] <Absol> calvin7: Please keep it civil
#1823 [22:50] <CapFan67> calvin7, They're current a bit over 30 days behind real time. I can provide a link that you can watch.
#1824 [22:50] <calvin7> So I will have to wait 30 days for a response?
#1825 [22:50] <CapFan67> calvin7, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1826 [22:51] <calvin7> does mojang have a phone number I can call because I need to change my email fast and I dont know if my account is compromised
#1827 [22:52] <CapFan67> calvin7, As far as we know, they only offer support through email, beginning with the support request form.
#1828 [22:53] <calvin7> Ok well thanks for the help guys im gonna wait I guess but thats very inconvenient that I have to wait that long and especially since it is an emergency
#1829 [22:53] <CapFan67> calvin7, We certainly agree, and hope Mojang reduces the response time soon.
#1830 [22:53] <CapFan67> calvin7, We certainly agree, and hope Mojang reduces the response time soon.
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#1832 [22:55] * Dreamscape195 [webchat@ip-209-40-221-48.sag.speednetllc.com] has joined #minecrafthelp
#1833 [22:56] <Dreamscape195> Hello, my question is: Why does sleeping no longer work on Realms when the Realm owner is online? Neither of us can find a way to fix this. She keeps having to use commands instead of us being able to sleep
#1834 [22:57] <CapFan67> Dreamscape195, Looks like it's an open bug: https://bugs.mojang.com/browse/MC-145265
#1835 [22:58] <CapFan67> Dreamscape195, The comments also include a workaround.
#1836 [22:59] <Dreamscape195> Okay thank you. It seems to work fine if I she leaves and THEN I sleep, but no matter what if she's online it wasn't working. I'll take a look at that link
#1837 [23:00] <Dreamscape195> Hmm looks like one of us still has to leave for it to work. Should I report the bug of it not working when we both sleep and nobody leaves?
#1838 [23:01] <CapFan67> Dreamscape195, That report has been made, and is one of the duplicates pointing to the page I linked.
#1839 [23:01] <Dreamscape195> Oh okay my apologies I didn't read much past the main post and workaround. Thank you! I'll be leaving now
#1840 [23:01] <CapFan67> Dreamscape195, No worries. Hopefully it gets resolved quickly.
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#1842 [23:04] * RandomDime [webchat@24-111-200-51-dynamic.midco.net] has joined #minecrafthelp
#1843 [23:04] <RandomDime> Hello?
#1844 [23:05] <CapFan67> Hi
#1845 [23:05] <RandomDime> are you waiting as well?
#1846 [23:05] <CapFan67> Just ask your question. No need to ask for someone to ask.
#1847 [23:06] <RandomDime> I had my acc hacked I got it back I just wanted to see about changing my account name back to randomdime before the time period is up?
#1848 [23:07] <CapFan67> RandomDime, It's our experience that Mojang doesn't do that. Further, the process would involve a support request which current take about 30 days, the same cooldown time you'd wait anyway.
#1849 [23:07] <RandomDime> alrighty well thanks anyways.
#1850 [23:07] * sham [webchat@cpe-75-83-85-174.socal.res.rr.com] has joined #minecrafthelp
#1851 [23:09] <sham> Hi! I have a question regarding Minecraft Windows 10 Edition: I got my key for it because I own the Java version, but it says it's already redeemed, but it doesn't register as the full version of the game. Is there something I need to do to fix this?
#1852 [23:09] <CapFan67> sham, We support Java Edition technical issues. For Win10Edition account issues, you'd need to contact Windows Store Support.
#1853 [23:10] <sham> ah, thank you!
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#1855 [23:38] * Aiden [webchat@c-67-160-85-157.hsd1.wa.comcast.net] has joined #minecrafthelp
#1856 [23:39] <Aiden> Every time I try to start up mc using the launcher in the middle of loading an error pulls up saying unable to download
#1857 [23:40] <CapFan67> ??> Aiden error/download
#1858 [23:40] <Absol> Aiden: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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