#1 [00:00] <lerida> when i try to play the game the luancher says this: "An unexpected issue has occured and the game has crashed.We're sorry for the inconvenience."
#2 [00:01] <CapFan67> lerida, Hi.
#3 [00:02] <lerida> hi
#4 [00:02] <CapFan67> lerida, Does the game produce an error number or description when it crashes? Or just "not responding"?
#5 [00:02] <lerida> no neither of these
#6 [00:02] <lerida> just doeasnt open
#7 [00:02] <lerida> at all
#8 [00:02] <lerida> do u know why this happens
#9 [00:02] <lerida> ?
#10 [00:02] <CapFan67> lerida, Does the crash dialog include "more details" that you can click?
#11 [00:03] <lerida> No
#12 [00:03] <CapFan67> lerida, Ok, let's look at your log:
#13 [00:03] <CapFan67> ??> lerida launcher/log
#14 [00:03] <Absol> lerida: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#15 [00:03] <lerida> k
#16 [00:05] <lerida> the log output is empty
#17 [00:05] <lerida> theres nothing in there
#18 [00:05] <CapFan67> lerida, Do you know how to navigate to your .minecraft folder?
#19 [00:05] <lerida> yeah
#20 [00:06] <lerida> why
#21 [00:06] <CapFan67> lerida, Can you copy the contents of your .minecraft\launcher_log.txt to http://paste.ubuntu.com/
#22 [00:06] <lerida> sure
#23 [00:09] * yee [webchat@75-142-99-88.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#24 [00:10] <lerida> +CapFan67, there it is: https://paste.ubuntu.com/p/Gd2W82k8h5/
#25 [00:10] <yee> hi, so im really confused right now. I was trying to log onto my minecraft account, but it said that no email was registered with this account, but when I check my email it has the receipt there and wen i purchased it. I dunno what to do.
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#27 [00:10] <CapFan67> yee, Stand by. Looking at a log for another person..
#28 [00:10] <yee> alrighty..
#29 [00:12] <CapFan67> lerida, "Could not reserve enough space for 2097152KB object heap" - Java is having trouble allocating 2G to the game. How much memory is installed in your computer?
#30 [00:13] <lerida> idk how can i find out
#31 [00:13] <CapFan67> yee, are you logging into the launcher, or to Mojang.com when you get this error?
#32 [00:13] <yee> i tried both.
#33 [00:13] <CapFan67> lerida, Let's just run a hardware report:
#34 [00:14] <CapFan67> ??> lerida win/dxdiag
#35 [00:14] <lerida> how do
#36 [00:14] <Absol> lerida: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#37 [00:14] <yee> like if i go to the website, it says to rebuy minecraft.
#38 [00:14] <CapFan67> yee, what is your character name?
#39 [00:14] <yee> xdmesaays
#40 [00:15] <CapFan67> yee, The good news is, your character name hasn't been changed. That's often the first thing that happens if your account is stolen.
#41 [00:15] <yee> but what could i do,? like i was able to register with my email again?
#42 [00:16] <CapFan67> yee, If your login no longer shows a minecraft license, you'll need to contact Mojang Support to sort things out. Do you need a link?
#43 [00:16] <yee> yea.
#44 [00:16] <CapFan67> ??> yee account/send-email
#45 [00:16] <Absol> yee: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#46 [00:16] <Absol> yee: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#47 [00:17] <lerida> +CapFan67, There ,I did it
#48 [00:17] <lerida> https://paste.ubuntu.com/p/PtyryQFHmV/
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#50 [00:18] <CapFan67> lerida, Stand by..
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#52 [00:19] <lerida> k
#53 [00:19] <CapFan67> lerida, Your computer has a total of 6GB of memory (should be adequate for running the game).
#54 [00:21] <CapFan67> lerida, If you look at your profile (in the launcher), is the JVM executable setting green or grey, and if green, what's in the field?
#55 [00:22] <lerida> jvm executable or is it jvm arguments
#56 [00:22] <CapFan67> lerida, I'm asking about JVM executable.
#57 [00:22] <lerida> There is no JVM executable
#58 [00:23] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#59 [00:23] <CapFan67> lerida, Go to the previous menu and enable "advanced settings".
#60 [00:23] <lerida> I have it on
#61 [00:24] <lerida> now what?
#62 [00:24] <CapFan67> lerida, Taking a screenshot. stand by...
#63 [00:25] <lerida> kk
#64 [00:25] <CapFan67> lerida, I'm asking about the setting circled in Red: https://i.imgur.com/JVyTch9.png
#65 [00:26] <lerida> oh that is on
#66 [00:26] <CapFan67> lerida, and what is in the field?
#67 [00:26] <lerida> lemme see
#68 [00:26] <lerida> this: C:\Program Files (x86)\Java\jre1.8.0_211\bin\javaw.exe
#69 [00:27] <CapFan67> lerida, Ok, is there a specific reason you're not using the Minecraft bundled runtime? (just a question, either answer is ok).
#70 [00:27] <lerida> the what?
#71 [00:27] <lerida> what is that?
#72 [00:27] <CapFan67> lerida, Do you have any idea why that is turned on and has been changed from default?
#73 [00:27] <lerida> no
#74 [00:27] <lerida> just saw a video
#75 [00:27] <lerida> because i was stuck
#76 [00:28] <CapFan67> lerida, I strongly suspect you have installed 32-bit java, and are pointing the game to your 32-bit installation, rather than using the Java that comes with Minecraft.
#77 [00:28] <CapFan67> lerida, As a test, turn that setting off, and test again.
#78 [00:28] <lerida> ill be back in a second
#79 [00:30] <lerida> i tried it and it didnt work
#80 [00:31] <lerida> why is that
#81 [00:32] <CapFan67> lerida, You may need to re-enter the correct path manually. Navigate to C:\Program Files (x86)\ Do you see "Minecraft" or do you see "Minecraft Launcher"?
#82 [00:33] <lerida> i see neither of them
#83 [00:34] <CapFan67> lerida, Right click your Minecraft shortcut, and select "Open file location"
#84 [00:34] <lerida> what minecraft shortcut
#85 [00:35] <CapFan67> lerida, How to you run Minecraft?
#86 [00:35] <lerida> by starting the launcher
#87 [00:36] <CapFan67> lerida, How do you start the launcher?
#88 [00:36] <lerida> with a shortcut
#89 [00:37] <CapFan67> lerida, Is that shortcut on your desktop?
#90 [00:37] <lerida> yeah
#91 [00:37] <CapFan67> lerida, Ok.. so, once again: Right-click your minecraft shortcut.
#92 [00:37] <lerida> k
#93 [00:37] <CapFan67> lerida, From the popup, select "Open file location".
#94 [00:38] <CapFan67> navigate to runtime then bin
#95 [00:38] <CapFan67> lerida, er, Runtime -> jre-x64 -> bin
#96 [00:38] <lerida> there is no open file location button
#97 [00:39] <CapFan67> lerida, You should be looking at an explorer window with folders and files. one of the folders should be "runtime".
#98 [00:39] <lerida> +CapFan67, there isnt a : Open file location button on the popup
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#100 [00:41] <CapFan67> lerida, when you right-click on your minecraft shortcut, you should see a list something like this: https://i.imgur.com/JjRxW2K.png
#101 [00:42] <CapFan67> lerida, Just above "run as administrator", you should see "open file location".
#102 [00:42] <lerida> yeah there is a list but there isnt open file location
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#104 [00:45] <CapFan67> lerida, Ok, let's approach this another way. Just a moment while I test.
#105 [00:45] <lerida> k
#106 [00:46] <CapFan67> lerida, Edit your profile. Change your java executable to c:\reset
#107 [00:46] <CapFan67> lerida, save those changes, then run the profile. Next, you will get an error dialog with a button for "Reset Java Path". You'll click that button.
#108 [00:47] <lerida> yeah
#109 [00:47] <CapFan67> lerida, At this point, you should be able to run the game again successfully. Test.
#110 [00:47] <lerida> now wha
#111 [00:47] <lerida> one second
#112 [00:48] <lerida> doesn't work
#113 [00:49] <CapFan67> lerida, First, let's verify the reset worked. What path is now listed in "java executable"?
#114 [00:50] <lerida> c:/reset
#115 [00:50] <lerida> right?
#116 [00:50] <CapFan67> lerida, It should not be c:\reset. If it is, you didn't click the "Reset Java Path" button.
#117 [00:51] <lerida> Now it says <Use bundled Java Runtime>
#118 [00:51] <CapFan67> lerida click the slider so it's green, then tell me what path is in the field (you can copy/paste).
#119 [00:52] <lerida> C:\Users\NIKOS\Desktop\Κωνσταντής\runtime\jre-x64\bin\javaw.exe
#120 [00:53] <CapFan67> lerida, An odd place to have installed Minecraft, but it looks like the reset worked properly.
#121 [00:53] <CapFan67> lerida, Next, create a new paste with .minecraft\launcher_log.txt so we can see if we have a new error.
#122 [00:55] <lerida> ok im doing it now
#123 [01:01] <lerida> hey its lagging too much
#124 [01:01] <lerida> does it need to be done?
#125 [01:02] <CapFan67> lerida, I need to see if you have a different error. The log resets each time you close your launcher. You may have too large of a log. YOu can close and reopen the launcher, create the crash again, then copy the smaller log.
#126 [01:04] <lerida> k
#127 [01:04] <lerida> doing it now
#128 [01:04] <lerida> https://paste.ubuntu.com/p/PRQtCcR9xz/
#129 [01:06] <CapFan67> lerida, It can't find Java. Your launcher is installed in a non-default location (on your desktop) which is very unusual, and with non-ANSI characters in the path. I'd recommend uninstalling the launcher, then reinstalling in the default location (in the C:\Program Files (x86) folder). Do you need a link to the installer?
#130 [01:07] <lerida> yeah
#131 [01:07] <CapFan67> lerida, https://launcher.mojang.com/download/MinecraftInstaller.msi
#132 [01:08] <CapFan67> lerida, The steps would be, uninstall Minecraft from your settings>apps dialog. Then, reinstall the launcher.
#133 [01:09] <lerida> it says : "Installation directory must be on a local hard drive"
#134 [01:09] <CapFan67> lerida, Did you leave the installation path default?
#135 [01:09] <lerida> yeah
#136 [01:10] <CapFan67> lerida, ..and it can't install to the default location in C:\Program Files (x86) folder?
#137 [01:10] <lerida> no it cant
#138 [01:11] <CapFan67> lerida, Something is fundamentally odd about your Windows installation.
#139 [01:11] <lerida> what is odd about my windows installation?
#140 [01:12] <CapFan67> lerida, The fact that software can't install where it's supposed to for starters. =)
#141 [01:12] <lerida> can that be fixed
#142 [01:12] <lerida> ??
#143 [01:13] <CapFan67> lerida, Program Files (x86) is where software should normally install. I can't imagine what you could do to cause that to stop working. Hmm
#144 [01:13] <CapFan67> lerida, Ok, so just for testing, try installing to C:\Minecraft
#145 [01:14] <lerida> says the same thing
#146 [01:14] <CapFan67> lerida, Is this a managed PC, or your personal PC?
#147 [01:14] <lerida> what do u mean a managed PC
#148 [01:15] <CapFan67> lerida, In other words, is there an IT department that has locked you out of the system, other than your user profile?
#149 [01:15] <CapFan67> lerida, Such as a business or a school?
#150 [01:15] <lerida> no its for personal use
#151 [01:16] <CapFan67> lerida, Does someone else manage this computer for you, such as your parents?
#152 [01:16] <lerida> nope
#153 [01:16] <CapFan67> lerida, Ok. I'm at a loss. I don't know what's been done to that system to cause it to disallow software installation into standard places.
#154 [01:17] <CapFan67> lerida, The short story is, you'll need to diagnose your Windows installation so that software can be installed in the standard locations. Then, you should be able to install minecraft.
#155 [01:17] <lerida> how do i diagnose my windows installation tho?
#156 [01:19] <CapFan67> lerida, You'll need to have someone you trust (or a professional) diagnose your Windows. You can't install software to the default/normal location. That should be a red flag for anyone who works on computers.
#157 [01:19] <lerida> so i need to go to a professional?
#158 [01:19] <CapFan67> lerida, I don't want to tinker with your system through chat since I don't know what's been done to it, and don't want to render it unusable.
#159 [01:20] <lerida> ok
#160 [01:20] <CapFan67> lerida, Professional would be ideal, or at the very least someone experienced with troubleshooting Windows 10.
#161 [01:20] <lerida> k
#162 [01:20] <lerida> ill see what i can do
#163 [01:20] <CapFan67> lerida, I would really have loved to solve this for you. I'm very sorry.
#164 [01:20] <lerida> np mate
#165 [01:21] <lerida> its ok
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#170 [01:31] <lerida> hey
#171 [01:31] <lerida> can someone help
#172 [01:32] <lerida> anyone here
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#186 [04:36] <Rickfiregames> he
#187 [04:36] <Rickfiregames> *hey
#188 [04:36] <Rickfiregames> i purchased minecraft without permission
#189 [04:36] <Rickfiregames> How can i ask for a refund?
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#192 [05:21] * SirWillBe [webchat@host149-143-dynamic.211-62-r.retail.telecomitalia.it] has joined #minecrafthelp
#193 [05:21] <SirWillBe> HI
#194 [05:21] <SirWillBe> i logged in today after month
#195 [05:22] <SirWillBe> and i found out that now in your data system i was born in 2006
#196 [05:22] <SirWillBe> my id card says it was 1996
#197 [05:23] <SirWillBe> now i have to pay 10 cents to that parental consent thing
#198 [05:23] <SirWillBe> it's not big problem
#199 [05:23] <SirWillBe> but i wish to have an account with my real age
#200 [05:24] <SirWillBe> can u please help me
#201 [05:24] <SirWillBe> ??
#202 [06:40] * Cenzyy [webchat@89-64-48-42.dynamic.chello.pl] has joined #minecrafthelp
#203 [06:41] <Cenzyy> how can i change my skins in minecraft it's just my skin changes to premium server and there is no help in 1.8.8 for non-premium server
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#205 [06:53] <Cenzyy> how can i change my skins in minecraft it's just my skin changes to premium server and there is no help in 1.8.8 for non-premium server
#206 [06:54] <Cenzyy> ?
#207 [07:27] <machulo> Hello
#208 [07:27] * SirWillBe [webchat@host149-143-dynamic.211-62-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#209 [07:28] <machulo> I have purchased Minecraft for Windows 10 within Xbox, now, I would like to uprage, but on Mojang account, there is no purchase of Minecraft recorded. How can I activate my copy for Mojang account?
#210 [07:28] * vincent [webchat@125.166.126.30] has joined #minecrafthelp
#211 [07:29] <vincent> hello?
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#214 [07:35] <Gleb> Help
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#218 [07:50] <Kairi> Trying to trade with a villager and the discount isn't working?
#219 [07:51] <Kairi> https://i.gyazo.com/36cfc8d256a92fea133edab94ef2a065.gif Here is what i mean
#220 [07:54] <Kairi> Basically, the villager gets angry that I'm not giving the full amount/paying the full price.
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#223 [08:20] * okazzerker [webchat@195-16-9-202.access.telenet.be] has joined #minecrafthelp
#224 [08:20] <okazzerker> my skins are notr showing in 1.14
#225 [08:20] <Greymagic27> okazzerker, Hey. Are other players skins showing?
#226 [08:21] <okazzerker> i'm alone unfortunatly
#227 [08:21] <okazzerker> no one is on the server i'm on
#228 [08:21] <Greymagic27> okazzerker, Can you log into a popular minecraft server to check?
#229 [08:22] <okazzerker> ok
#230 [08:23] <okazzerker> now that i changed server i see my skin
#231 [08:24] <Greymagic27> okazzerker, It is possible that the server you were playing on is causing your skin to break, is it your server?
#232 [08:25] <okazzerker> bt going back to the servr, i see myself as steve again
#233 [08:25] <okazzerker> no it's not mine
#234 [08:26] * Nick [webchat@gw2.lysafree.net] has joined #minecrafthelp
#235 [08:26] <Greymagic27> okazzerker, Contact the server owners and see if they know anything about it
#236 [08:27] * Nick is now known as Guest39561
#237 [08:27] * Nick is now known as Guest39561
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#239 [08:27] <okazzerker> ok
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#242 [09:06] * Dudemancat45 [webchat@ppp-124-120-123-251.revip2.asianet.co.th] has joined #minecrafthelp
#243 [09:06] <Dudemancat45> My minecraft launcher is all white i can't click play
#244 [09:07] <Dudemancat45> it not even load the setting thing
#245 [09:07] <Greymagic27> Dudemancat45, Hey. Lets see if your issue is being caused by incompatible software:
#246 [09:07] <Greymagic27> ??> Dudemancat45 tools/hjt
#247 [09:07] <Absol> Dudemancat45: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#248 [09:07] <Absol> Dudemancat45: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#249 [09:09] <Dudemancat45> https://paste.ubuntu.com/p/pMyDS2fXpY/
#250 [09:09] <Dudemancat45> here
#251 [09:10] <Greymagic27> Dudemancat45, Hey. I'd like you to follow these steps to make sure kaspersky isn't causing any problems with minecraft:
#252 [09:10] <Greymagic27> ??> Dudemancat45 av/kaspersky
#253 [09:10] <Absol> Dudemancat45: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#254 [09:10] * yasinmarz98 [webchat@static-34-96-228-77.ipcom.comunitel.net] has joined #minecrafthelp
#255 [09:11] <yasinmarz98> Hola
#256 [09:11] <Greymagic27> yasinmarz98, Hey. How can we help?
#257 [09:11] <yasinmarz98> Tengo un problema
#258 [09:11] <yasinmarz98> I have a problem
#259 [09:11] <Dudemancat45> i can't seem to find it
#260 [09:12] <Dudemancat45> i using a new version of kaspenskey
#261 [09:12] <yasinmarz98> Well, I'm going to tell you what happened to me ...
#262 [09:12] <Dudemancat45> oh ok
#263 [09:12] <Greymagic27> Dudemancat45, Run this tool:
#264 [09:12] <Greymagic27> ??> Dudemancat45 av/adwcleaner
#265 [09:12] <Absol> Dudemancat45: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#266 [09:12] <Absol> Dudemancat45: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#267 [09:13] <yasinmarz98> The other day I deactivated my account temporarily, and good send a message to mojang, and they did not respond to me to reactivate the account
#268 [09:13] <Greymagic27> yasinmarz98, When did you send the email?
#269 [09:13] <yasinmarz98> I sent it 2 days ago
#270 [09:13] <Greymagic27> yasinmarz98, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#271 [09:15] <yasinmarz98> Ok thanks
#272 [09:15] * Dudemancat45 [webchat@ppp-124-120-123-251.revip2.asianet.co.th] has joined #minecrafthelp
#273 [09:15] <Dudemancat45> Hey
#274 [09:15] <Greymagic27> Dudemancat45, Welcome back. Give minecraft a go now
#275 [09:15] <Dudemancat45> i use mlwarebytes and it help me
#276 [09:15] <Dudemancat45> it worked now thanks
#277 [09:15] <Greymagic27> Dudemancat45, No problem, enjoy playing!
#278 [09:15] * Dudemancat45 [webchat@ppp-124-120-123-251.revip2.asianet.co.th] has quit. (Client Quit)
#279 [09:16] <yasinmarz98> Greymagic one thing can I return the minecraft account without having the transaction id? is that I buy this account through another page.
#280 [09:16] <Greymagic27> ??> yasinmarz98 account/trans-id
#281 [09:16] <Absol> yasinmarz98: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#282 [09:17] <yasinmarz98> but I do not have that id, I bought it in another page
#283 [09:17] <Greymagic27> yasinmarz98, What do you mean?
#284 [09:18] <yasinmarz98> Look, there are several pages to buy unmigrated accounts, so I bought one from there. But not from the official minecraft.net website
#285 [09:19] <Greymagic27> yasinmarz98, Buying accounts from anywhere but their website is against the EULA and can get your account suspended. https://i.imgur.com/jwIMryR.png
#286 [09:19] <yasinmarz98> Oh nooo
#287 [09:19] <yasinmarz98> Seriously, can not I use my account anymore?
#288 [09:20] <Greymagic27> yasinmarz98, Email them with as much information as you have. I don't know if they'll provide support for your account though
#289 [09:20] <CapFan67> yasinmarz98, Just as a note, "several pages of unmigrated accounts" means stolen accounts. Even if they weren't, Mojang does not allow ownership transfer, which means you can't manage the account at all.
#290 [09:20] <yasinmarz98> please I can not run out of account
#291 [09:21] <CapFan67> yasinmarz98, If you can no longer access the account, chances are good that the owner has recovered their lost account.
#292 [09:21] <yasinmarz98> But if only it is deactivated.
#293 [09:22] <yasinmarz98> I do not understand anything.
#294 [09:22] * pomdre [webchat@18.90-149-222.nextgentel.com] has joined #minecrafthelp
#295 [09:22] <yasinmarz98> Explain me
#296 [09:23] * pomdre [webchat@18.90-149-222.nextgentel.com] has quit. (Client Quit)
#297 [09:26] <CapFan67> yasinmarz98, There's not much to explain. Mojang recognizes ownership by original purchase. If you can't demonstrate original purchase (since you're not the original purchaser), then they won't provide account support to you.
#298 [09:26] <CapFan67> yasinmarz98, If you want to play Minecraft, purchase an account at minecraft.net.
#299 [09:27] * Viny [webchat@182.253.245.180] has joined #minecrafthelp
#300 [09:28] <Viny> hello i'd like to ask something about my minecraft purchase i made this morning
#301 [09:28] <Viny> is anyone around?
#302 [09:28] <CapFan67> Viny, Hi
#303 [09:28] <Viny> Hi thanks for the quick reply
#304 [09:28] <CapFan67> Viny, Just a note, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account. In those cases we direct people to help pages.
#305 [09:28] <Viny> ah i see
#306 [09:29] <Viny> so you wouldnt be able to sort out payments i suppose?
#307 [09:29] <CapFan67> Viny, Sorry, no.
#308 [09:29] <Viny> alright thanks for your time!
#309 [09:31] * KoshaVi [webchat@BSN-176-171-73.dynamic.siol.net] has joined #minecrafthelp
#310 [09:31] * Viny [webchat@182.253.245.180] has quit. (Client Quit)
#311 [09:32] <KoshaVi> https://paste.ubuntu.com/p/gJZtMJvr6n/
#312 [09:32] <KoshaVi> help
#313 [09:32] <Greymagic27> KoshaVi, What's the error that you get?
#314 [09:33] <KoshaVi> pixel format not accelerated
#315 [09:33] <KoshaVi> my drivers are updated
#316 [09:35] <Greymagic27> KoshaVi, Those specs look far too low to even meet the minimum needed to play minecraft and the processor is dated. If you're on a desktop PC you can buy a GPU and continue to play minecraft. If not then you'll need to buy a new laptop
#317 [09:35] * KoshaVi [webchat@BSN-176-171-73.dynamic.siol.net] has quit. (Client Quit)
#318 [09:42] * Nolan [webchat@89.30.62.142] has joined #minecrafthelp
#319 [09:44] <Nolan> Hello ! Iam unable to login, and when i try to migrate i get : "Error! Your Minecraft account has already been migrated to a Mojang account"
#320 [09:44] <Greymagic27> Nolan, Hey. What's your minecraft username?
#321 [09:45] <Nolan> nolanpeterson
#322 [09:45] <Greymagic27> Nolan, It has indeed been migrated. Did you ever migrate it and change the name to 'blackalt8'?
#323 [09:45] <Nolan> nope never connected to the new version ^^'
#324 [09:46] <Greymagic27> Nolan, Then it's likely that your account has been hacked. Contact mojang with as much information as you can by following the steps Absol will send below:
#325 [09:46] <Greymagic27> ??> Nolan account/send-email
#326 [09:46] <Absol> Nolan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#327 [09:46] <Absol> Nolan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#328 [09:47] <Nolan> ok thank you !
#329 [09:53] * Hawkeye_685 [webchat@198.27.14-102.ip.mltn.standardbroadband.ca] has joined #minecrafthelp
#330 [09:54] <Hawkeye_685> aight guys
#331 [09:54] <Hawkeye_685> I need some help
#332 [09:54] <Greymagic27> Hawkeye_685, Hey. What's the issue?
#333 [09:55] <Hawkeye_685> okay so when i try to launch the game it just says that the java stopped responding and then the game crashes
#334 [09:55] <Hawkeye_685> It doesnt even get past loading
#335 [09:55] <Greymagic27> Hawkeye_685, That issue is usually caused by malware, running the following tool will remove the malware:
#336 [09:55] <Greymagic27> ??> Hawkeye_685 av/adwcleaner
#337 [09:55] <Absol> Hawkeye_685: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#338 [09:55] <Absol> Hawkeye_685: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#339 [09:56] <Hawkeye_685> I have run several malware checks, its not that
#340 [09:56] <Greymagic27> Hawkeye_685, What AV did you use to conduct the checks?
#341 [09:56] <Hawkeye_685> Just Windows Defender, i dont download anything sketchy anyways so
#342 [09:57] <Greymagic27> Hawkeye_685, ADWCleaner will detect things that defender won't. Can you run it and follow the steps above?
#343 [09:57] <Hawkeye_685> ill run it but i dont think its gonna change anything
#344 [09:58] <CapFan67> I wager Two thousand quatloos on PremierOpinion.
#345 [09:58] <Hawkeye_685> "no threats were detected on your computer'
#346 [09:58] * silva98 [webchat@host-92-17-88-93.as13285.net] has joined #minecrafthelp
#347 [09:58] <Hawkeye_685> '*
#348 [09:58] <Hawkeye_685> "**
#349 [09:58] <silva98> Hello
#350 [09:58] <Greymagic27> Hawkeye_685, Let's see if any running programs are causing your issue:
#351 [09:58] <Greymagic27> ??> Hawkeye_685 tools/hjt
#352 [09:58] <Absol> Hawkeye_685: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#353 [09:58] <Absol> Hawkeye_685: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#354 [09:59] <silva98> I need help accessing my old minecraft account but I have forgotten the username
#355 [09:59] <Greymagic27> silva98, Hey. Was the account migrated?
#356 [09:59] <silva98> no
#357 [09:59] <silva98> that's what I am trying to do
#358 [09:59] <Greymagic27> silva98, To do that you'll need to contact mojang. They can also found out the account name:
#359 [09:59] <Greymagic27> ??> silva98 account/send-email
#360 [09:59] <Absol> silva98: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#361 [09:59] <Absol> silva98: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#362 [10:00] * silva98 [webchat@host-92-17-88-93.as13285.net] has quit. (Client Quit)
#363 [10:00] <Hawkeye_685> https://paste.ubuntu.com/p/BksKCQrxCS/
#364 [10:00] <Hawkeye_685> There
#365 [10:00] <Hawkeye_685> idk what any of it means but whatever
#366 [10:02] <Greymagic27> Hawkeye_685, Turn off the discord overlay
#367 [10:02] <Greymagic27> And any other overlays you may have
#368 [10:03] <Hawkeye_685> the only other one i can think of is the nvidia thing but i dont think minecraft has directx
#369 [10:03] <CapFan67> Hawkeye_685, Actually, NVidia Experience overlay has been known to do the same thing, thus why we encourage people to uncheck NE during installation.
#370 [10:04] <Hawkeye_685> actually the discord was what was donking it so hard
#371 [10:04] <Hawkeye_685> it runs now
#372 [10:04] <Hawkeye_685> thanks guys
#373 [10:04] * Hawkeye_685 [webchat@198.27.14-102.ip.mltn.standardbroadband.ca] has quit. (Quit: webchat.esper.net)
#374 [10:11] * yad [webchat@c80-217-101-179.bredband.comhem.se] has joined #minecrafthelp
#375 [10:12] <yad> are you bots
#376 [10:12] <Greymagic27> yad, We're real!
#377 [10:12] <yad> Ok good
#378 [10:12] * MrPSPLock [webchat@096-058-142-238.res.spectrum.com] has joined #minecrafthelp
#379 [10:13] <yad> So I accidently redeemed my code and can I get it unredeem? (As a redeemable code again)
#380 [10:13] <MrPSPLock> Hi, I have my transaction ID, if there a way I can get the download quicker than waiting for the ticker?
#381 [10:13] <MrPSPLock> I don't know the login to my old account, so I made a new one like the instructions told me'
#382 [10:14] <Greymagic27> yad, Nope, once you've redeemed it it's been used
#383 [10:14] <Greymagic27> MrPSPLock, What do you mean 'waiting for the ticker'?
#384 [10:14] <MrPSPLock> I sent in a ticket
#385 [10:14] <yad> But I havent chosen any nickname yet
#386 [10:14] <yad> Its only redeemed on an account
#387 [10:14] <MrPSPLock> A support ticket that is
#388 [10:14] <Greymagic27> MrPSPLock, You'll need to wait for a reply: Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#389 [10:14] <Greymagic27> yad, You'll have to make a username on that account then
#390 [10:15] <MrPSPLock> Okay, that's fine
#391 [10:15] <MrPSPLock> thanks
#392 [10:15] * MrPSPLock [webchat@096-058-142-238.res.spectrum.com] has quit. (Client Quit)
#393 [10:15] <yad> Yikes
#394 [10:15] <yad> But why is my ip public here?
#395 [10:17] * yad [webchat@c80-217-101-179.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#396 [10:17] * marcel [webchat@37.30.9.33.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#397 [10:17] * marcel [webchat@37.30.9.33.nat.umts.dynamic.t-mobile.pl] has quit. (Client Quit)
#398 [10:19] * noa [webchat@ip-88-153-81-80.hsi04.unitymediagroup.de] has joined #minecrafthelp
#399 [10:21] <noa> My game crashes "whilst rendering overlay" before the title screen in 1.14, and the snapshots worked fine before
#400 [10:21] <Greymagic27> noa, Let's take a look at the crash log:
#401 [10:21] <Greymagic27> ??> noa launcher/log
#402 [10:21] <Absol> noa: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#403 [10:24] <noa> https://paste.ubuntu.com/p/xjVqPNYz4D/
#404 [10:24] * Aaron [webchat@94.73.62.48] has joined #minecrafthelp
#405 [10:24] <Aaron> hello
#406 [10:24] <Aaron> can i talk with someone?
#407 [10:24] <Aaron> is important
#408 [10:24] <Greymagic27> Aaron, Hey. What's up?
#409 [10:25] <Greymagic27> noa, Remove the texturepack you're using from the resourcepack folder
#410 [10:25] <noa> okay
#411 [10:25] <Greymagic27> Aaron, State the issue here, not via DM
#412 [10:25] <Aaron> oh ok
#413 [10:27] <Aaron> well, i bought a guy his minecraft account, he changed the email owner of the account to me after i payed him what he asked, but 1 hour ago he changed the email back and changed the password of the account, so i lost total acces to it, is there anything i can do about it?
#414 [10:27] <Greymagic27> Aaron, If you bought him the account, it still belongs you to and you should be able to get it back
#415 [10:27] <Greymagic27> ??> Aaron account/send-email
#416 [10:27] <Absol> Aaron: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#417 [10:27] <Absol> Aaron: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#418 [10:28] <noa> Thanks Greymagic27!
#419 [10:28] <noa> that was it
#420 [10:28] <Greymagic27> noa, No problem :)
#421 [10:28] <Aaron> the problem is that i dont have the transcation ID, i payed him and he just changed the owner email to mines
#422 [10:28] <Aaron> and now he changed back
#423 [10:29] <Greymagic27> ??> Aaron account/trans-id
#424 [10:29] <Absol> Aaron: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#425 [10:30] * GIULYEN [webchat@93-34-145-28.ip50.fastwebnet.it] has joined #minecrafthelp
#426 [10:30] <Aaron> i dont have it, i just have the email from mojang that says that email has changed
#427 [10:30] <Greymagic27> Aaron, If you can't find the transaction ID after reading that article ask for alternate verification methods in the email form
#428 [10:31] <GIULYEN> Buongiorno, per spostare minecaft un comuter all'altro devo comprarlo?
#429 [10:32] <Aaron> where?
#430 [10:32] <Greymagic27> Aaron, In the email form
#431 [10:33] <GIULYEN> can i write in englisch?
#432 [10:33] <CapFan67> GIULYEN, If you're asking about Java Edition, no. Your license is tied to your Mojang account.
#433 [10:33] <CapFan67> GIULYEN, Java Edition can be installed on any computer, and you just login with your credentials.
#434 [10:35] <Aaron> where i send them the email?
#435 [10:36] <CapFan67> Aaron, Through the form Absol linked above.
#436 [10:36] <GIULYEN> quindi posso istallarlo gratuitamente ?
#437 [10:36] * username [webchat@mue-88-130-55-252.dsl.tropolys.de] has joined #minecrafthelp
#438 [10:36] <GIULYEN> se c'è l'ho già
#439 [10:37] <CapFan67> GIULYEN, Correct. if you have an account and license, you don't need to buy it again.
#440 [10:38] <Aaron> i dont understand
#441 [10:38] <Aaron> what do you mean with absol
#442 [10:38] <CapFan67> Aaron, Fill out the form, click the "Send Email" button.
#443 [10:38] <Greymagic27> ??> Aaron bot
#444 [10:38] <Absol> Aaron: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#445 [10:38] <CapFan67> ??> Aaron account/send-email
#446 [10:38] <Absol> Aaron: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#447 [10:38] <Absol> Aaron: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#448 [10:38] <GIULYEN> ok
#449 [10:39] <username> Bedrock Realms: Manually extending resets to 30 days instead of adding 30 days, resulting in a net loss of remaining time. Is this normal?
#450 [10:39] <Aaron> i already sent an email with my problem
#451 [10:39] <GIULYEN> ma io ho inserito le mie credenziali su l'altro computer ma non c'è il tasto per istallare minecraft
#452 [10:39] <CapFan67> Aaron, Great! Just a matter of waiting now.
#453 [10:39] <Aaron> ok thank you then
#454 [10:40] <Aaron> will they be able to help me if i dont have the ID?
#455 [10:41] <CapFan67> Aaron, Only they can tell you that.
#456 [10:42] <CapFan67> GIULYEN, Here is the installer: https://launcher.mojang.com/download/MinecraftInstaller.msi
#457 [10:44] <GIULYEN> quindi ora me lo installerà gratuitamente?????
#458 [10:45] * RickfiregamesPT [webchat@193.236.53.250] has joined #minecrafthelp
#459 [10:45] <RickfiregamesPT> hey?
#460 [10:45] <Greymagic27> RickfiregamesPT, Hey. How can we help?
#461 [10:46] <RickfiregamesPT> yea
#462 [10:46] <RickfiregamesPT> i need to make a refund
#463 [10:47] <Greymagic27> RickfiregamesPT, Before I send the instructions, is there any sort of technical issue we can help with?
#464 [10:47] <RickfiregamesPT> how can i make it?
#465 [10:47] <RickfiregamesPT> No
#466 [10:47] <Greymagic27> RickfiregamesPT, Can I ask the reason you want to make a refund?
#467 [10:47] <RickfiregamesPT> its just that it was made without permmissions
#468 [10:47] <Greymagic27> Ah ok. Here are the steps:
#469 [10:47] <Greymagic27> ??> RickfiregamesPT account/refund
#470 [10:47] <Absol> RickfiregamesPT: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#471 [10:48] <RickfiregamesPT> I already done that
#472 [10:48] <RickfiregamesPT> do i need to wait?
#473 [10:48] <Greymagic27> RickfiregamesPT, You will indeed need to wait for them to send a reply
#474 [10:48] <RickfiregamesPT> ok
#475 [10:48] <RickfiregamesPT> Thanks man
#476 [10:48] <Greymagic27> RickfiregamesPT, No problem. Good luck!
#477 [10:49] <RickfiregamesPT> Tnks
#478 [10:49] <RickfiregamesPT> were can i send a review about the customer suport?
#479 [10:49] <GIULYEN> capfan96 ti ringrazio
#480 [10:49] <Greymagic27> RickfiregamesPT, We don't have a place to send reviews as we're just volunteers. But thanks!
#481 [10:50] <RickfiregamesPT> you welcome
#482 [10:50] <RickfiregamesPT> have a nice day
#483 [10:50] <Greymagic27> You as well!
#484 [10:50] * RickfiregamesPT [webchat@193.236.53.250] has quit. (Quit: webchat.esper.net)
#485 [10:53] <username> testing
#486 [10:53] <CapFan67> GIULYEN, Downloading and installing the launcher is free. Your account then lets you login and play.
#487 [10:53] <Greymagic27> username, Hey. How can we help?
#488 [10:54] <username> Bedrock Realms: Manually extending resets to 30 days instead of adding 30 days, resulting in a net loss of remaining time. Is this normal? Really just checking if you know anything about this area, I already sent an E-Mail, but since the wait time is pretty long I thought I'd check here.
#489 [10:55] <Greymagic27> username, This channel is for java edition support so I don't know much about bedrock edition. I'd wait until you get a reply to your email and go from there
#490 [10:56] <GIULYEN> ok quini metto lo stesso account dell'altro computer?
#491 [10:56] <username> Ok thanks, but I don't see that distinction made anywhere. Do you know if there's a bedrock equivalent irc?
#492 [10:57] <Greymagic27> username, As far as I know there isn't. A good place to go for bedrock problems are the forums: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#493 [11:01] <CapFan67> GIULYEN, Your can log in with your account on any computer. Note: You can only play minecraft on one computer at a time.
#494 [11:01] * joseph_k [webchat@210.186.170.126] has joined #minecrafthelp
#495 [11:01] <GIULYEN> capfan67 mi dice che esiste già un utente con l'indirizzo e-mail specificato
#496 [11:01] <joseph_k> please help me
#497 [11:01] <GIULYEN> ok
#498 [11:01] <CapFan67> GIULYEN, You're not creating a new account, just logging in to the Launcher.
#499 [11:02] <joseph_k> so when i tried to purchase minecraft and clicked the purchase button, it turned black and nothing happened help?
#500 [11:02] <GIULYEN> è quello che ho fatto
#501 [11:03] * joseph_k [webchat@210.186.170.126] has quit. (Client Quit)
#502 [11:03] <CapFan67> GIULYEN, Install the launcher. Run the launcher. Enter your email and password. It should log you into Minecraft, and you can click the Play button.
#503 [11:04] <GIULYEN> l'ho fatto ma mi dice che la mia e-mail è già esistente e non posso più usare la stessa
#504 [11:04] * joseph_k [webchat@210.186.170.126] has joined #minecrafthelp
#505 [11:05] <GIULYEN> se creo un altro account mi ice che evo giocare solo alla demo
#506 [11:05] * joseph_k [webchat@210.186.170.126] has quit. (Client Quit)
#507 [11:06] <GIULYEN> se creo un altro account mi dice che devo giocare che posso giocare solo alla demo
#508 [11:06] <CapFan67> GIULYEN, Don't create another account. Does your launcher look like this?: https://i.imgur.com/0NRrtxK.png
#509 [11:07] <GIULYEN> si
#510 [11:07] <GIULYEN> yes
#511 [11:07] <CapFan67> GIULYEN, After entering your email and password, and then clicking "Log In", exactly what response do you get?
#512 [11:10] <GIULYEN> mi risponde che la mia e-mail (quella che già uso sull'altro computer) che esiste già un altro utente con l'indirizzo e-mail specificato
#513 [11:11] <CapFan67> GIULYEN, Stand by. Testing...
#514 [11:11] <GIULYEN> puoi scrivere in italiano
#515 [11:12] <GIULYEN> non capisco
#516 [11:13] <GIULYEN> cosa devi testare'
#517 [11:13] <CapFan67> GIULYEN, I don't speak Italian. I'm using Google Translate to try and help you.
#518 [11:13] <GIULYEN> ?
#519 [11:13] * OmegaTowel [webchat@47.205.252.208] has joined #minecrafthelp
#520 [11:14] <CapFan67> GIULYEN, I am testing to see if I have the same issue with two of my computers. I can log in to the launcher on two computers without any issue.
#521 [11:14] <GIULYEN> a grazie scusa anchi'o per capirti
#522 [11:14] * OmegaTowel [webchat@47.205.252.208] has quit. (Client Quit)
#523 [11:15] <CapFan67> GIULYEN, On the new computer, are you able to log into Mojang.com? https://account.mojang.com/me
#524 [11:16] <GIULYEN> dice che : spiacenti , si è verificato un errore
#525 [11:17] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#526 [11:17] <CapFan67> GIULYEN, Just to confirm, are you able to log into Mojang.com on the old computer? https://account.mojang.com/me
#527 [11:18] <GIULYEN> si su minecraft
#528 [11:18] <GIULYEN> yes in minecraft
#529 [11:19] <CapFan67> GIULYEN, If you can log into Mojang.com on the old computer, but can not log in on the new computer, then something is wrong with the new computer. Are we chatting on the new computer? (we need to run some tools to find the issue)
#530 [11:20] <GIULYEN> yes chatting in the new computer
#531 [11:22] <CapFan67> GIULYEN, I will give you a link to a tool. It creates a report of running programs so we can find the incompatible one. You wil click "I accept", "Main Menu", "Do a system scan and save a log file". Tell me when you have the report, and I will give more instructions. https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#532 [11:25] * hillary [webchat@d67-193-65-173.home3.cgocable.net] has joined #minecrafthelp
#533 [11:25] * hillary [webchat@d67-193-65-173.home3.cgocable.net] has quit. (Client Quit)
#534 [11:26] <GIULYEN> dove salvo il file su che applicazione
#535 [11:26] <GIULYEN> '
#536 [11:26] <GIULYEN> ?
#537 [11:26] * kewts [webchat@201-68-117-177.dsl.telesp.net.br] has joined #minecrafthelp
#538 [11:26] <CapFan67> GIULYEN, Absol will give you instructions to create a Paste. After you create the paste, give us the link to the page:
#539 [11:26] <CapFan67> ??> GIULYEN paste
#540 [11:26] <Absol> GIULYEN: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#541 [11:27] <kewts> https://paste.ubuntu.com/p/RwrT83HHXX/
#542 [11:27] <Greymagic27> kewts, Hey. What's the error you get?
#543 [11:28] <kewts> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#544 [11:28] <GIULYEN> non mi da paste
#545 [11:29] <Greymagic27> kewts, Your processor only supports up to windows 8.1 - You'll need to downgrade to that version or buy a new GPU if you're on a desktop PC
#546 [11:29] <GIULYEN> scusate
#547 [11:29] <CapFan67> GIULYEN, Fill in "poster" and "content", then click paste. YOu will get a new page. I need the link/URL to the new page.
#548 [11:30] <kewts> How do i downgrade then?
#549 [11:31] <GIULYEN> e cosa scrivo?
#550 [11:31] <Greymagic27> kewts, https://support.microsoft.com/en-gb/help/4027936/windows-10-go-back-to-windows-7-or-windows-81
#551 [11:31] <CapFan67> GIULYEN, "poster" can be anything. "Content" is the hjt report.
#552 [11:31] <GIULYEN> scusa se ti sto facendo perdere tempo ma non capisco
#553 [11:31] <kewts> the notebook is working perfectly though. it is just not launching minecraft
#554 [11:32] <CapFan67> GIULYEN, Fill in the page, click "Paste!". You will get a new page. <-- Did you finish that part?
#555 [11:32] <GIULYEN> scrivo robe a caso?
#556 [11:32] <Greymagic27> kewts, Like I said. Your processor only supports up to windows 8.1
#557 [11:32] <CapFan67> GIULYEN, "Poster" can be anything.
#558 [11:32] <Greymagic27> Note that even with 8.1 you may have trouble running 1.14+ as it forces VBOs on
#559 [11:33] * jujubinks [webchat@86.111.139.237] has joined #minecrafthelp
#560 [11:33] <jujubinks> hello, I've got an issue with the launcher
#561 [11:33] <jujubinks> I can't start to play
#562 [11:33] <Greymagic27> jujubinks, Hey. What's the issue?
#563 [11:33] <GIULYEN> ok fatto ho scritto cose a casop
#564 [11:33] <GIULYEN> caso
#565 [11:33] <kewts> would it be a problem if i keep on using windows 10?
#566 [11:34] <CapFan67> GIULYEN, If you now have a new page, give us the link/URL to that new page.
#567 [11:34] <Greymagic27> kewts, If you keep using windows 10, you won't be able to play minecraft or you'll have hard time playing
#568 [11:34] <jujubinks> It automaticly send my: "sorry, we had an unexpected issue."
#569 [11:34] <Greymagic27> jujubinks, Let's take a look at the crash log:
#570 [11:34] <Greymagic27> ??> jujubinks launcher/log
#571 [11:34] <Absol> jujubinks: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#572 [11:34] <GIULYEN> ho fatto scarca testo
#573 [11:34] <GIULYEN> scarica
#574 [11:35] <kewts> ok thanks
#575 [11:35] <urielsalis> ??> GIULYEN lang/it
#576 [11:35] <Absol> GIULYEN: Parliamo solo Inglese qui. Puoi usare, se vuoi, un traduttore come https://translate.google.com/#it/en
#577 [11:35] <GIULYEN> ok thanth
#578 [11:35] <GIULYEN> ok sorry
#579 [11:35] <kewts> someone finally explained me what wa going on :)
#580 [11:35] <kewts> was*
#581 [11:37] <CapFan67> GIULYEN, After you create the paste, give us the link: https://i.imgur.com/cvlvtpm.png
#582 [11:37] <GIULYEN> sorry about the contents what I write
#583 [11:37] <GIULYEN> ?
#584 [11:38] <CapFan67> GIULYEN, I've circled the link in Red. Give us the link from your new paste page.
#585 [11:40] <Greymagic27> jujubinks, How's that log coming along?
#586 [11:40] <GIULYEN> but this what i need?
#587 [11:41] * kewts [webchat@201-68-117-177.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#588 [11:41] <CapFan67> GIULYEN, Something is blocking you from logging into Mojang. This report helps me look for software known to cause that.
#589 [11:41] <GIULYEN> oh thaks
#590 [11:41] <CapFan67> GIULYEN, Your job is to run the tool and create the report for me to review.
#591 [11:41] * tomek008 [webchat@user-5-173-205-61.play-internet.pl] has joined #minecrafthelp
#592 [11:42] * tomek008 [webchat@user-5-173-205-61.play-internet.pl] has quit. (Client Quit)
#593 [11:42] <GIULYEN> ok but wnat write in contens????
#594 [11:42] <GIULYEN> what
#595 [11:42] <GIULYEN> ?
#596 [11:43] <CapFan67> GIULYEN, The tool creates a report. copy the full report into "contents".
#597 [11:44] <GIULYEN> sorry which report?
#598 [11:44] <CapFan67> GIULYEN, The report made by the software I had you download.
#599 [11:45] <Greymagic27> jujubinks, Have you got that log?
#600 [11:45] <CapFan67> GIULYEN, Do you need the HJT instructions again?
#601 [11:45] <jujubinks> Hello, I can't start my game. When I click on the start button it imediatly send my an error message
#602 [11:45] <GIULYEN> which?
#603 [11:46] <Greymagic27> ??> jujubinks launcher/log
#604 [11:46] <Absol> jujubinks: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#605 [11:46] <GIULYEN> is for me ?
#606 [11:46] <CapFan67> GIULYEN, I will give you a link to a tool. It creates a report of running programs so we can find the incompatible one. You wil click "I accept", "Main Menu", "Do a system scan and save a log file". This makes a report that I need to see. https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#607 [11:47] <Greymagic27> jujubinks, Once you get the log, send it in this channel using paste.ubuntu.com
#608 [11:47] <GIULYEN> ok
#609 [11:47] <jujubinks> He's : Waiting for log output..
#610 [11:49] <jujubinks> I can't have the log
#611 [11:50] <GIULYEN> I did now how can I send you everything?
#612 [11:51] <Greymagic27> jujubinks, Why not?
#613 [11:51] <CapFan67> GIULYEN, Did you copy the report to "contents" on http://paste.ubuntu.com/ and make a new paste? If so, I need the link: https://i.imgur.com/cvlvtpm.png
#614 [11:53] <GIULYEN> i did+
#615 [11:54] <GIULYEN> i did dowload test?
#616 [11:54] <CapFan67> GIULYEN, After you make your paste, and get the new page, give us the link (see the picture above).
#617 [11:55] <GIULYEN> no there is a dowload test and stop
#618 [11:57] <CapFan67> GIULYEN, Let's back up. Did you run the tool and create the report?
#619 [11:57] <GIULYEN> run the tool? created the report? explained better
#620 [11:58] <CapFan67> GIULYEN, Did you download HiJackThis and follow the instructions?
#621 [11:59] * Millenaa [webchat@187-55-188-207.doce-ms-a1k-01.dsl.brasiltelecom.net.br] has joined #minecrafthelp
#622 [11:59] <GIULYEN> yes
#623 [12:00] <CapFan67> GIULYEN, Then you see "Notepad" open with a HiJackThis report?
#624 [12:00] * Millenaa [webchat@187-55-188-207.doce-ms-a1k-01.dsl.brasiltelecom.net.br] has quit. (Client Quit)
#625 [12:01] <GIULYEN> no the notepad
#626 [12:02] <CapFan67> GIULYEN, When you clicked "Do a system scan and save a logfile", what happened?
#627 [12:03] <GIULYEN> I see a screen with many random phrases and 2 scite up and down that I wrote: dowloa as texs
#628 [12:03] <GIULYEN> https://paste.ubuntu.com/
#629 [12:03] <CapFan67> GIULYEN, Does it look like this? https://i.imgur.com/QUkIdrO.png
#630 [12:04] <GIULYEN> remedy because I understood
#631 [12:05] <GIULYEN> ok
#632 [12:05] <GIULYEN> i did
#633 [12:05] <CapFan67> GIULYEN, That is the HiJackThis report. Copy *all* of that report to "contents" on https://paste.ubuntu.com/
#634 [12:06] <CapFan67> GIULYEN, In "Poster", put "GIULYEN". Then click "Paste!". You will get a new page. Tell me when you see the new page.
#635 [12:07] * GHOASTTOASTTR [webchat@host-82-222-120-171.reverse.superonline.net] has joined #minecrafthelp
#636 [12:07] <GHOASTTOASTTR> HELLO
#637 [12:07] <GHOASTTOASTTR> hello
#638 [12:07] <GIULYEN> ok i did
#639 [12:07] <CapFan67> GIULYEN, Do you see the new page?
#640 [12:07] <GHOASTTOASTTR> ı am lose my mc account
#641 [12:08] <GIULYEN> yes
#642 [12:08] <CapFan67> GIULYEN, Ok. Last step. Copy the URL and paste it here. Here is a picture circled in red: https://i.imgur.com/cvlvtpm.png
#643 [12:08] <GHOASTTOASTTR> and ı am lose my gmail
#644 [12:09] <GIULYEN> equal
#645 [12:09] <GHOASTTOASTTR> ı am use the passaword and not woking
#646 [12:09] <GHOASTTOASTTR> working
#647 [12:09] <CapFan67> GHOASTTOASTTR, You can't log into your account and also can't log into your email? If so, you'll need to contact Mojang. Do you need a link?
#648 [12:09] <GHOASTTOASTTR> yes
#649 [12:09] <GHOASTTOASTTR> ayredfr@gmail.com
#650 [12:09] <GHOASTTOASTTR> kencbesueren@gmail.com
#651 [12:09] <CapFan67> ??> GHOASTTOASTTR account/send-email
#652 [12:09] <Absol> GHOASTTOASTTR: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#653 [12:09] <Absol> GHOASTTOASTTR: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#654 [12:10] <CapFan67> GHOASTTOASTTR, This is a public channel DO NOT POST PRIVATE INFORMATION HERE.
#655 [12:10] <GHOASTTOASTTR> gift code
#656 [12:10] <GHOASTTOASTTR> kencbesueren@gmail.com my new email
#657 [12:10] <CapFan67> GHOASTTOASTTR, Don't post your code here. DO NOT post it.
#658 [12:10] <CapFan67> !kick GHOASTTOASTTR Don't post private information
#659 [12:10] * Absol kicked GHOASTTOASTTR from #minecrafthelp (Reason: HOASTTOASTTR :Don't post private information)
#660 [12:10] <GIULYEN> capfan help me please
#661 [12:10] <CapFan67> GIULYEN, give us the URL/Link to the new page.
#662 [12:12] <GIULYEN> but there is a only owloa as text
#663 [12:12] <GIULYEN> dowload
#664 [12:12] <CapFan67> GIULYEN, Ok. See this thing circled in red? https://i.imgur.com/cvlvtpm.png Copy that and paste it here for me.
#665 [12:13] <GIULYEN> wait are you telling me I have to copy the link
#666 [12:13] <GIULYEN> a ok sorry
#667 [12:13] <CapFan67> GIULYEN, Yes.
#668 [12:13] <GIULYEN> ok
#669 [12:13] <GIULYEN> now?
#670 [12:14] <CapFan67> GIULYEN, Yes. I need to see the page.
#671 [12:14] <GIULYEN> I send it to you????
#672 [12:15] <CapFan67> GIULYEN, *sigh* paste it here in chat so that we can help you.
#673 [12:16] <GIULYEN> https://paste.ubuntu.com/p/4kFr3ZDtq6/
#674 [12:16] <GIULYEN> sorry
#675 [12:17] <CapFan67> GIULYEN, It appears that your issue may be caused by Kaspersky Secure Connection. Absol will provide removal instructions:
#676 [12:17] <CapFan67> ??> GIULYEN av/kaspersky
#677 [12:17] <Absol> GIULYEN: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#678 [12:18] <GIULYEN> so which problem?
#679 [12:19] <CapFan67> GIULYEN, Kaspersky Internet Security is the problem. Click the link for the fix.
#680 [12:19] <GIULYEN> a ok
#681 [12:20] <CapFan67> GIULYEN, I have a conference call to join in 10 minutes. I've enjoyed chatting with you today. I'm glad we found the problem. Best of luck!
#682 [12:22] * DoveKrema [webchat@x4db4b3c5.dyn.telefonica.de] has joined #minecrafthelp
#683 [12:22] <DoveKrema> Hello, I have an issue with a raid
#684 [12:22] <DoveKrema> I have 1 raider left and I cant find him
#685 [12:23] <DoveKrema> I looked everywhere and was still unable to find the guy
#686 [12:23] <DoveKrema> any help?
#687 [12:23] <GIULYEN> thaks
#688 [12:23] <GIULYEN> goo mornng
#689 [12:23] <DoveKrema> morning
#690 [12:25] <urielsalis> DoveKrema, ring the village bell
#691 [12:25] <urielsalis> DoveKrema, it will highlight for some seconds the raiders
#692 [12:25] <DoveKrema> I tried mate
#693 [12:25] <DoveKrema> nothing
#694 [12:26] <urielsalis> DoveKrema, note that witches also count as raiders
#695 [12:26] <urielsalis> DoveKrema, and the new giant mob
#696 [12:26] * ChrisStephenson [webchat@137-118-190-48.wilkes.net] has joined #minecrafthelp
#697 [12:26] <DoveKrema> I read that on the wiki
#698 [12:26] <DoveKrema> I rang the bell more than once and he doesnt glow or it doesnt highlight him
#699 [12:26] <ChrisStephenson> Process crashed with exit code 1
#700 [12:26] <ChrisStephenson> how do i fix that crash
#701 [12:29] <GIULYEN> can i help me please
#702 [12:29] <ChrisStephenson> I think you have to wait for someone to assist you
#703 [12:30] <urielsalis> ??> ChrisStephenson launcher/log
#704 [12:30] <Absol> ChrisStephenson: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#705 [12:30] <GIULYEN> ok
#706 [12:30] <urielsalis> GIULYEN, have you uninstalled Kaspersky?
#707 [12:30] <urielsalis> ??> GIULYEN irc/multitasking
#708 [12:30] <Absol> GIULYEN: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#709 [12:32] <GIULYEN> a
#710 [12:32] <GIULYEN> I couldn't do it
#711 [12:33] <urielsalis> GIULYEN, follow this guide https://support.kaspersky.com/9927#block1
#712 [12:34] <ChrisStephenson> Absol https://paste.ubuntu.com/p/Bpd9FGzjKp/
#713 [12:34] <GIULYEN> but how do I see where this thing
#714 [12:35] <ChrisStephenson> Absol I appreciate you helping me out
#715 [12:35] <urielsalis> ??> ChrisStephenson win/!
#716 [12:35] <Absol> ChrisStephenson: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#717 [12:35] <Absol> ChrisStephenson: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#718 [12:35] <ChrisStephenson> Your the best!!
#719 [12:36] <GIULYEN> urielsalis but how do I see where this thing
#720 [12:36] <urielsalis> GIULYEN, follow this guide https://support.kaspersky.com/9927#block1
#721 [12:37] * Jack [webchat@adsl-212-50-176-112.karoo.kcom.com] has joined #minecrafthelp
#722 [12:37] <Jack> hello
#723 [12:38] * Jack is now known as Guest40679
#724 [12:38] <GIULYEN> urielsalis i can't
#725 [12:38] <Guest40679> hello
#726 [12:39] <Guest40679> I need help with my account
#727 [12:39] <GIULYEN> hello
#728 [12:40] <Guest40679> i need help with my account
#729 [12:41] * Guest40679 [webchat@adsl-212-50-176-112.karoo.kcom.com] has quit. (Client Quit)
#730 [12:42] * Jacktastic2005 [webchat@adsl-212-50-176-112.karoo.kcom.com] has joined #minecrafthelp
#731 [12:42] <Jacktastic2005> hello
#732 [12:44] * Aaron [webchat@94.73.62.48] has quit. (Quit: webchat.esper.net)
#733 [12:44] * Jacktastic2005 [webchat@adsl-212-50-176-112.karoo.kcom.com] has quit. (Client Quit)
#734 [12:45] * Jacktastic2005 [webchat@adsl-212-50-176-112.karoo.kcom.com] has joined #minecrafthelp
#735 [12:45] <Jacktastic2005> hello, i cannot use the email set to my Minecraft account anymore
#736 [12:47] * Jacktastic2005 [webchat@adsl-212-50-176-112.karoo.kcom.com] has quit. (Client Quit)
#737 [12:48] * Jacktastic2005 [webchat@adsl-212-50-176-112.karoo.kcom.com] has joined #minecrafthelp
#738 [12:48] <Jacktastic2005> hello
#739 [12:49] <Jacktastic2005> i cannot get on my account because my email has changed
#740 [12:49] <Jacktastic2005> r u able to change it
#741 [12:52] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#742 [12:52] * Lili [webchat@cpe-74-136-34-113.kya.res.rr.com] has joined #minecrafthelp
#743 [12:53] <Jacktastic2005> hello
#744 [12:53] <Lili> Hey
#745 [12:53] <Jacktastic2005> i vant get on my account
#746 [12:53] <Jacktastic2005> cant
#747 [12:53] <Lili> I'm not associated with this. I'm having trouble too.
#748 [12:53] * GIULYEN [webchat@93-34-145-28.ip50.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#749 [12:54] * DoveKrema [webchat@x4db4b3c5.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#750 [12:55] * Lili [webchat@cpe-74-136-34-113.kya.res.rr.com] has quit. (Client Quit)
#751 [12:57] * cbaker [webchat@pool-108-32-69-201.pitbpa.fios.verizon.net] has joined #minecrafthelp
#752 [12:59] <cbaker> I want to migrate my account over from Java to windows 10 edition, I have the transaction ID but do not remember the original email used. I still have my username and password however. Is there any way for me to migrate the account without contacting Mojang and having to wait a month for a response?
#753 [13:03] <mattym> cbaker, No you will need to contact them.
#754 [13:03] <mattym> ??> cbaker account/send-email
#755 [13:03] <Absol> cbaker: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#756 [13:03] <Absol> cbaker: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#757 [13:07] <cbaker> Thanks for your help
#758 [13:07] * dobardman [webchat@74.229.151.77.rev.sfr.net] has joined #minecrafthelp
#759 [13:10] * Mudd [~w@76.202.115.164] has joined #minecrafthelp
#760 [13:14] * Bee [webchat@ip-31-205-244-73.ask4internet.com] has joined #minecrafthelp
#761 [13:15] <Bee> Hello?
#762 [13:15] <Bee> Could someone help me with this error pls
#763 [13:15] <Bee> io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#764 [13:21] * hirobert [webchat@d67-193-65-173.home3.cgocable.net] has joined #minecrafthelp
#765 [13:22] <hirobert> Hey, guys-- hoping someone is on here.
#766 [13:22] <hirobert> Trying to get a refund for a purchase, I bought the wrong version (yep, I'm a noob). It says there are 15 days for a refund but on the "when will I hear back" link it says they're currently responding to inquiries from march 22. That means by the time I hear back it'll be past the 15 day period. Any suggestions?
#767 [13:28] <Lord_Ralex> it's when you submit the request
#768 [13:28] <Lord_Ralex> not when they reply
#769 [13:29] <hirobert> Awesome, thank you! I was worried about that
#770 [13:32] * mineman [webchat@64.8.139.61] has joined #minecrafthelp
#771 [13:33] <mineman> Is there a common issue pertaining to placing blocks in 1.13? the game freezes for a fraction of a second every time a block is placed. it's not quite game breaking, but it's annoying.
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#773 [13:37] * progamerxdYT [webchat@p4FD3AEDA.dip0.t-ipconnect.de] has joined #minecrafthelp
#774 [13:37] <progamerxdYT> ava.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#775 [13:37] <progamerxdYT> i have a crash
#776 [13:37] <progamerxdYT> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
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#778 [13:40] * SpLinTer35 [webchat@79-112-7-070.iasi.fiberlink.ro] has joined #minecrafthelp
#779 [13:41] <SpLinTer35> hello
#780 [13:41] <Bee> Could still use help with my issue? Anyone?
#781 [13:42] <SpLinTer35> i am having issues with a code for minecraft for windows 10
#782 [13:43] <SpLinTer35> it says it has already been redeemed although i didn't do that before
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#789 [13:51] <hirobert> How often is the "When will I hear back" page updated? Says they're currently responding to inquiries from March 22, seems slow?
#790 [13:52] <mattym> hirobert, Its updated at the end of almost every business day.
#791 [13:52] * adam [webchat@wall.ccsdbears.org] has joined #minecrafthelp
#792 [13:52] <adam> hi
#793 [13:53] * adam is now known as Guest21438
#794 [13:53] <hirobert> I suppose there's no way to speed up the process?
#795 [13:53] <mattym> hirobert, There is not.
#796 [13:53] <hirobert> Thanks for your help!
#797 [13:54] <Guest21438> does any one know how long it take for them to get back to you by email
#798 [13:55] <mattym> Guest21438, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#800 [13:56] <Guest21438> so it will take a few week to get back is what your saying
#801 [13:56] <mattym> Guest21438, Yes
#802 [13:57] * Yeet [webchat@cpe-67-243-66-67.hvc.res.rr.com] has joined #minecrafthelp
#803 [13:58] <Guest21438> ty
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#805 [14:00] <Yeet> Currently my password does not work and the password reset does not work for me, mojang has yet to respond. Anyone got any ideas?
#806 [14:01] <mattym> Yeet, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#808 [14:02] * TurtleheadGuy [webchat@host-88-132-29-17.prtelecom.hu] has joined #minecrafthelp
#809 [14:02] <TurtleheadGuy> hi
#810 [14:03] <TurtleheadGuy> i accidentally redeemed my minecraft code on Microsoft site but i didnt know that i need to redeem it on minecraft.net
#811 [14:04] <CapFan67> TurtleheadGuy, Game codes don't work that way.
#812 [14:04] <urielsalis> TurtleheadGuy, if you redeemed it in the microsoft store then you bought a Windows 10 edition code instead of a java edition gift code
#813 [14:05] <TurtleheadGuy> Oh so i can't "launch" minecraft from minecraft.net
#814 [14:05] <CapFan67> TurtleheadGuy, The point is, they are two different games. if you purchased a Win10Edition code, that would only work in windows store.
#815 [14:06] <TurtleheadGuy> But when i go into the game it seems like its on moblie...
#816 [14:06] <CapFan67> TurtleheadGuy, minecraft.net is the Java Edition, and for a Java Edition account you would need to buy a Java Edition code (or directly from the website).
#817 [14:06] <urielsalis> TurtleheadGuy, the Windows 10 edition is Bedrock, which is the same as in mobile phones
#818 [14:07] <TurtleheadGuy> So I can't play with any mods right?
#819 [14:07] <urielsalis> TurtleheadGuy, There is a mod API for bedrock, but its not the same as in java
#820 [14:07] <CapFan67> TurtleheadGuy, You can't use Java Edition mods, but can use Bedrock addons.
#821 [14:07] <TurtleheadGuy> Oh thank you guys! :D
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#823 [14:11] * Kai [webchat@c-71-207-0-232.hsd1.pa.comcast.net] has joined #minecrafthelp
#824 [14:11] <Kai> Hello?
#825 [14:11] <CapFan67> Hi
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#829 [14:12] <Guest89944> Can I ask questions about console here?
#830 [14:12] <ross> hi
#831 [14:12] * Ben [webchat@host-92-5-97-23.as43234.net] has joined #minecrafthelp
#832 [14:12] <CapFan67> Guest89944, We help with Java Edition, and don't know much about Bedrock/console.
#833 [14:12] * Ben is now known as Guest13762
#834 [14:12] <ross> when i click login after typing my password in nothing happens
#835 [14:12] <Guest89944> dang, where can i go for bedrock help?
#836 [14:13] <CapFan67> ross, Are you talking about the website or launcher?
#837 [14:13] <ross> website
#838 [14:13] * elfgammer [webchat@pool-71-246-238-20.washdc.fios.verizon.net] has joined #minecrafthelp
#839 [14:13] <CapFan67> ??> Guest89944 bedrock/support
#840 [14:13] <Absol> Guest89944: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#841 [14:14] <CapFan67> ross, That can sometimes happen if you have malicious software or bundleware running on your system. Shall we look?
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#843 [14:14] <Guest13762> Hello i bought a skin pack on xbox and when i go to my skins they are not there
#844 [14:14] <CapFan67> ??> ross tools.hjt
#845 [14:14] <CapFan67> ??> ross tools/hjt
#846 [14:14] <Absol> ross: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#847 [14:14] <Absol> ross: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#848 [14:15] <CapFan67> Guest13762, You should talk to the platform store support where you play.
#849 [14:15] <Guest13762> I dont know what that is
#850 [14:16] <CapFan67> Guest13762, I'd google [console name] support. That should point you in the correct direction.
#851 [14:16] <Guest13762> Ok
#852 [14:16] * Guest13762 [webchat@host-92-5-97-23.as43234.net] has quit. (Client Quit)
#853 [14:17] <ross> +CapFan67 https://paste.ubuntu.com/p/ZptS4ppyJ5/
#854 [14:19] <CapFan67> ross, You have two different sets of issues. Let's solve the immediate one, but don't run away when it's working. You have a second set of software that will also need attention. Ok, first:
#855 [14:19] <CapFan67> ??> ross info/mcleaks
#856 [14:19] <Absol> ross: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#857 [14:19] <Absol> ross: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#858 [14:19] <CapFan67> ??> ross win/hosts/edit
#859 [14:19] <Absol> ross: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#860 [14:19] <Absol> ross: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#861 [14:19] <CapFan67> ross, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. By running MCLeaks, You gave thieves your password.
#862 [14:21] * Guest21438 [webchat@wall.ccsdbears.org] has quit. (Quit: webchat.esper.net)
#863 [14:21] <CapFan67> ross, Just a reminder, cleaning up behind MCLeaks is only the first set of issues. We'll have more when this part is done.
#864 [14:22] <ross> how do i get rid of mc leaks
#865 [14:22] <ross> coz i think that was my friend that installed that
#866 [14:22] <CapFan67> ross, ...by following the instructions Absol gave you. Edit your hosts file.
#867 [14:23] <CapFan67> ross, Yes, friend/little brother/night monsters. I'm not here to judge, just to help you clean up and get your game working.
#868 [14:23] <ross> ok thx
#869 [14:24] <CapFan67> ross, so, again, follow Absol's directions for editing your hosts file. Once open, remove ALL lines with Mojang.com in them. then save.
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#872 [14:24] <ross> this is what comes up on notepad
#873 [14:24] <ross> https://paste.ubuntu.com/p/k8s5RQQjfn/
#874 [14:24] <CapFan67> ross, That's after you edited?
#875 [14:26] <ross> ok just edited do i save it
#876 [14:26] <CapFan67> ross, Yes. After removing the Mojang.com entries, save.
#877 [14:26] <ross> ok i did
#878 [14:26] <CapFan67> ross, If you can't save, then you didn't run Notepad as administrator.
#879 [14:26] <CapFan67> ross, After you've edited and saved, try logging into the website to make sure it's working.
#880 [14:26] <ross> ok
#881 [14:27] <ross> still not working
#882 [14:28] <CapFan67> Stand by...
#883 [14:30] <CapFan67> ross, I also see you're running McAfee WebAdvisor, also known to block logins. What concerns me is that HJT posted your hosts contents with the mojang lines, but you then posted what you claimed to be in the hosts file without them. I am now concerned that you didn't edit the correct file.
#884 [14:30] <CapFan67> ross, Uninstall McAfee WebAdvisor and test again. If it still doesn't work, lets run a fresh HJT report.
#885 [14:30] <ross> ok
#886 [14:30] <CapFan67> ross, (and as a reminder, you still have malware we'll take care of later that will cause your game to crash).
#887 [14:31] <ross> ok
#888 [14:32] <ross> it doesnt allow me to delete mcafee web adviser
#889 [14:33] <CapFan67> ross, The uninstaller won't run?
#890 [14:33] <ross> i think its coz i have google open
#891 [14:34] <ross> if i star this page will it load me back in here with u
#892 [14:34] <CapFan67> ross, It's only a single channel. Here is the link if you want to bookmark it: https://minecraftirc.net/minecrafthelp/landing/
#893 [14:34] <ross> ok thx
#894 [14:35] * ross [webchat@host109-148-99-144.range109-148.btcentralplus.com] has joined #minecrafthelp
#895 [14:35] <ross> hi
#896 [14:35] <CapFan67> ross, Welcome back
#897 [14:36] <ross> still not working
#898 [14:36] <ross> when i click login button nothing comes uo
#899 [14:36] <ross> up
#900 [14:37] <CapFan67> ross, Let's run a fresh hjt report. Need the link again?
#901 [14:37] <ross> ye
#902 [14:37] <CapFan67> ??> ross tools/hjt
#903 [14:37] <Absol> ross: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#904 [14:37] <Absol> ross: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#905 [14:38] <ross> https://paste.ubuntu.com/p/9P4Q73HzGQ/
#906 [14:38] <CapFan67> ross, I can still see the Mojang.com entries in your hosts file. It hasn't been cleaned up yet.
#907 [14:39] <CapFan67> ??> ross win/hosts/edit
#908 [14:39] <Absol> ross: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#909 [14:39] <Absol> ross: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#910 [14:40] * Benjamin [webchat@host-92-0-47-24.as43234.net] has joined #minecrafthelp
#911 [14:41] <ross> thx bro it worked
#912 [14:41] <Benjamin> Hello.
#913 [14:41] <CapFan67> ross, Ok.. Moving on to the bundleware...
#914 [14:41] <ross> ok
#915 [14:41] <CapFan67> ross, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause client crashes. Absol will provide removal instructions:
#916 [14:41] <CapFan67> ??> ross av/adwcleaner
#917 [14:41] <Absol> ross: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#918 [14:41] <ross> ok
#919 [14:41] <Absol> ross: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#920 [14:41] <CapFan67> Benjamin, Hi.
#921 [14:42] <Benjamin> Hello. I need help with something.
#922 [14:42] <CapFan67> Benjamin, *tries to read minds* Nope, you'll have to tell me.
#923 [14:42] <Benjamin> So I have this very old account that I have hardly touched for years and need to find a way to gain access of it again.
#924 [14:42] * Guest89944 [webchat@c-71-207-0-232.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#925 [14:42] <CapFan67> Benjamin, What part don't you know?
#926 [14:42] * Kairi [webchat@cpe-124-191-139-179.sfui-cr-101.cha.qld.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#927 [14:43] <Benjamin> I can't remember the email password nor security questions attached to the account.
#928 [14:43] <Benjamin> I have had this account for years.
#929 [14:43] <CapFan67> Benjamin, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you don't have two of these three things, you will need to contact Mojang. Do you need a link?
#930 [14:45] <Benjamin> I have a link thank you. I was ignoring you just sorting my son out.
#931 [14:45] <Benjamin> wasn't*
#932 [14:45] <CapFan67> Benjamin, No worries at all.
#933 [14:46] <Benjamin> Thank you for your service. Have a great day.
#934 [14:46] * ross [webchat@host109-148-99-144.range109-148.btcentralplus.com] has joined #minecrafthelp
#935 [14:46] <ross> hi
#936 [14:46] <CapFan67> ross, Welcome back.
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#938 [14:46] <ross> is that me all set
#939 [14:46] <CapFan67> ross, If ADWCleaner is finished, test and make sure the game works (load a world).
#940 [14:46] <ross> ok
#941 [14:46] <ross> thx
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#943 [14:47] * Nic [webchat@pool-72-93-219-67.bstnma.fios.verizon.net] has joined #minecrafthelp
#944 [14:48] <Nic> Hi there. I am having a problem with my Minecraft on xbox, could someone help?
#945 [14:49] <CapFan67> ??> nic bedrock/support
#946 [14:49] <Absol> Nic: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
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#949 [14:50] <ross> yo cap can i play with people who bought it on microsoft store even if i have it from google
#950 [14:51] <CapFan67> ross, You have the Java Edition. YOu can only play with other Java Edition players. Microsoft Store sells Bedrock Edition, who can only play with other Bedrock Edition players.
#951 [14:51] <ross> oh damn
#952 [14:51] <ross> even if we all have pc
#953 [14:52] <CapFan67> ross, Yup. They're two different games.
#954 [14:52] <ross> dam ok calm bro thx
#955 [14:56] * NightaChan [webchat@190.108.73.102] has joined #minecrafthelp
#956 [14:56] <NightaChan> Hello
#957 [14:57] <NightaChan> While exploring my account, I found out that there was a free gift code for the Windows 10 users, or something along the lines.
#958 [14:58] <NightaChan> I redeemed said code, but never got the option to input a username. Now, it says the code has been redeemed, but I'm still on demo mode since I don't have a username and it appears as me not having bought the game at all.
#959 [14:58] <NightaChan> I need to know how to choose a username or if it's even possible at this point.
#960 [14:59] <CapFan67> NightaChan, When you redeem your code, you associate the license with a Microsft Account. Check your microsoft account purchase history. you should see it.
#961 [14:59] <NightaChan> Yeah, the purchase is there and it says it's been completed. The whole code has been redeemed already, but the problem is, I haven't been able to get the username option.
#962 [15:00] <CapFan67> NightaChan, You do that withing the game, and along with XboxLive.
#963 [15:00] <NightaChan> In the launcher? Are you sure? I tried logging in the launcher and it just said I had the demo mode.
#964 [15:00] <NightaChan> It's as if the code was never redeemed, although it was confirmed.
#965 [15:01] <CapFan67> NightaChan, Win10Edition doesn't have a launcher. You download it from the windows store.
#966 [15:01] <NightaChan> Okay, I'll try looking into the store and seeing if it works.
#967 [15:02] <CapFan67> NightaChan, Assuming you log into your Windows Store with the same Microsoft account your associated your license to.
#968 [15:03] <NightaChan> Yeah, I'm installing the game right now.
#969 [15:03] <CapFan67> NightaChan, A random name will be assigned, then you will get one free XBoxLive name change to set the name to what you want.
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#972 [15:25] * TstrStrdl06 [webchat@ool-18bff613.dyn.optonline.net] has joined #minecrafthelp
#973 [15:26] <TstrStrdl06> when ever I try to enter the latest edition launcher it say error every time
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#977 [15:29] <boooooo0> I had an account named Favieli I had VIPs in the server I wanted to change nomelo done and I deleted everything I am desperate I can not help me please do what you want please
#978 [15:31] <CapFan67> boooooo0, Hi
#979 [15:32] <CapFan67> boooooo0, Did you change your name to "XxX_SnOcKy"?
#980 [15:35] * kingsman [webchat@mobile-107-77-236-24.mobile.att.net] has joined #minecrafthelp
#981 [15:35] <kingsman> hello
#982 [15:35] <CapFan67> Hi
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#984 [15:36] <kingsman> im seeing in this error message eerytime it launch
#985 [15:36] <NightaChan> CapFan67 Yo, it worked. Just wanted to say thanks, you helped out a ton.
#986 [15:36] <kingsman> The game crashed whilst initializing game
#987 [15:36] * kingsman [webchat@mobile-107-77-236-24.mobile.att.net] has quit. (Client Quit)
#988 [15:36] <CapFan67> NightaChan, Glad to hear it!
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#990 [15:40] * kingsman [webchat@mobile-107-77-236-24.mobile.att.net] has joined #minecrafthelp
#991 [15:40] * Trespasser331 [webchat@mobile-107-77-237-129.mobile.att.net] has joined #minecrafthelp
#992 [15:40] <kingsman> alright
#993 [15:40] <kingsman> i dcced for a sec
#994 [15:40] <CapFan67> kingsman, Do you see a "more details" link in the error dialog?
#995 [15:40] <Trespasser331> i cant install the minecraft update 1.14 it keeps saying error i need help
#996 [15:40] <kingsman> yes
#997 [15:41] <CapFan67> kingsman, CLick that. I'll link the paste site where you can copy it.
#998 [15:41] <CapFan67> ??> kingsman paste
#999 [15:41] <Absol> kingsman: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1000 [15:41] <urielsalis> ??< account/update
#1001 [15:42] <Trespasser331> can someone help me?
#1002 [15:42] <CapFan67> Trespasser331, What error do you see?
#1003 [15:42] <kingsman> https://paste.ubuntu.com/p/JrPMMX7wGf/
#1004 [15:43] * life_gachabr [webchat@187.114.92.212.static.host.gvt.net.br] has joined #minecrafthelp
#1005 [15:43] <Trespasser331> the error message for when my minecraft wont allow me to install minecraft 1.14
#1006 [15:43] <life_gachabr> i'm brasilian
#1007 [15:43] <life_gachabr> help meee
#1008 [15:43] <CapFan67> kingsman, That is a graphics hardware or driver error. Let's look at your hardware and drivers:
#1009 [15:43] <CapFan67> ??> kingsman win/dxdiag
#1010 [15:43] <Absol> kingsman: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1012 [15:44] <CapFan67> Trespasser331, Yes. I need to know what the error is. What does it tell you?
#1013 [15:44] <Trespasser331> it says error unable to save download. en_au.json
#1014 [15:44] <CapFan67> ??> Trespasser331 error/download
#1015 [15:45] <Absol> Trespasser331: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1016 [15:45] <Trespasser331> so uninstall my minecraft?
#1017 [15:45] <CapFan67> Trespasser331, No. Uninstall the incompatible program that's stopping your download.
#1018 [15:46] <Trespasser331> ok
#1019 [15:48] <kingsman> cap
#1020 [15:48] <kingsman> i dmed you the thing
#1021 [15:48] <CapFan67> kingsman, Your driver date is 3/10/2013, so that's a serious problem. Let's see what we can find.
#1022 [15:48] <kingsman> how do i fix that?
#1023 [15:50] <CapFan67> kingsman, There is no Windows 10 driver for your integrated graphics. If you plan to use Integrated graphics, that system should not upgrade beyond Windows 7.
#1024 [15:50] * Trespasser331 [webchat@mobile-107-77-237-129.mobile.att.net] has quit. (Quit: webchat.esper.net)
#1025 [15:50] <CapFan67> kingsman, You also have too little memory to run Minecraft.
#1026 [15:50] <CapFan67> kingsman, Overall, it's unlikely you'll be able to run any recent versions. *maybe* very old versions at best, with heroic effort.
#1027 [15:51] <kingsman> aww, well ill just run windows 10 version, that should work right?
#1028 [15:51] <CapFan67> kingsman, As a note, your Internet/Public IP is not listed in your DxDiag.
#1029 [15:51] <kingsman> oof
#1030 [15:51] <CapFan67> kingsman, I don't know if your system will support the Windows 10 Edition.
#1031 [15:52] <kingsman> damn,well ill try it and get back to you
#1032 [15:52] <CapFan67> kingsman, Best of luck with it.
#1033 [15:53] * boooooo0 [webchat@adsl-ull-127-173.42-151.wind.it] has quit. (Quit: webchat.esper.net)
#1034 [15:53] * huub3992 [webchat@83-83-141-102.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#1035 [15:54] * tu0 [webchat@ti0054a400-2893.bb.online.no] has joined #minecrafthelp
#1036 [15:54] <tu0> Hello
#1037 [15:54] <huub3992> hello
#1038 [15:54] <kingsman> hi
#1039 [15:54] <CapFan67> Hi
#1040 [15:54] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Ping timeout: 190 seconds)
#1041 [15:54] <tu0> I need help is there a mod or something here
#1042 [15:54] <CapFan67> tu0, What do you need help with?
#1043 [15:54] * FINN_ZoCkEr [webchat@dyndsl-092-252-004-023.ewe-ip-backbone.de] has joined #minecrafthelp
#1044 [15:54] <tu0> I forgot my email adress i know the password and everything tho
#1045 [15:55] <tu0> ive tried to figure it out for 30 minutes and send a mail to mojang
#1046 [15:55] <CapFan67> ??> tu0 account/forgot-email
#1047 [15:55] <kingsman> are you signed into google with this email?
#1048 [15:55] <Absol> tu0: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1049 [15:55] <CapFan67> tu0, That's the normal process. Which ever email has an account should receive the password reset email.
#1050 [15:56] <tu0> ive literally tried all my emails, but i cant find it please is there a way you can find my email via my username
#1051 [15:56] <CapFan67> tu0, If you've entered too many bad email/passwords in a row, Mojang blocks your IP for 1 hour.
#1052 [15:56] <FINN_ZoCkEr> Hey there. I can't log in because I only my my ingame username of minecraft. I didnt play for a really long time. now everything has changed
#1053 [15:56] <CapFan67> tu0, You may need to wait then try logging in.
#1054 [15:57] <tu0> Ive not logged into mojang ive tried to login via outlook/hotmail and looked for any emails from mojang/minecraft
#1055 [15:57] <CapFan67> FINN_ZoCkEr, What is your profile/character name?
#1056 [15:57] <tu0> tu0
#1057 [15:57] <FINN_ZoCkEr> Just like here in the chat. FINN_ZoCkEr
#1058 [15:57] <FINN_ZoCkEr> It's years ago that I played minecraft the last time.
#1059 [15:57] <CapFan67> FINN_ZoCkEr, Did you change your name to "OnlyClick"?
#1060 [15:58] <FINN_ZoCkEr> No I didn't
#1061 [15:58] <CapFan67> FINN_ZoCkEr, It appears your account as been stolen: https://namemc.com/search?q=FINN_ZoCkEr
#1062 [15:58] <tu0> capfan im not blocked ive tried to login to 1 email via mojang so its not the problem.
#1063 [15:58] <CapFan67> FINN_ZoCkEr, YOu will need to contact Mojang Support. Do you need a link?
#1064 [15:58] <FINN_ZoCkEr> Yes please
#1065 [15:58] <tu0> I would just like to know if theres any way you guys can figure out my email for me.
#1066 [15:58] <FINN_ZoCkEr> Last time I played minecraft was like 4-5 years ago actually
#1067 [15:59] <CapFan67> tu0, So, you're sure you know which email you used? Have you tried resetting your password?
#1068 [15:59] <CapFan67> ??> FINN_ZoCkEr account/send-email
#1069 [15:59] <Absol> FINN_ZoCkEr: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1070 [15:59] <Absol> FINN_ZoCkEr: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1071 [15:59] <FINN_ZoCkEr> Yeah thank you
#1072 [16:00] <CapFan67> tu0, We aren't Mojang and don't know your email. But, even Mojang can't tell you what your email is (that would be a huge security breach).
#1073 [16:00] * FINN_ZoCkEr [webchat@dyndsl-092-252-004-023.ewe-ip-backbone.de] has quit. (Quit: webchat.esper.net)
#1074 [16:00] <CapFan67> tu0, You'll need to contact Mojang Support to sort out your account.
#1075 [16:00] <tu0> even if i give mojang all my passwords and the information they need to prove its my account?
#1076 [16:01] <CapFan67> tu0, Proviing you own the game lets them work with you, but they can't tell you what the email is. ...If you prove ownership, they will change the account to the email you designate.
#1077 [16:01] <tu0> Okay, but theres no way to login with my username though?
#1078 [16:02] <CapFan67> tu0, If you have a legacy account, then you login with your username. If it's a Mojang account, then you login with your email.
#1079 [16:02] <CapFan67> tu0, What's your profile/character name?
#1080 [16:02] <tu0> tu0
#1081 [16:03] * huub3992 [webchat@83-83-141-102.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#1082 [16:03] <CapFan67> tu0, There are 3 accounts that have had that name. All 3 are migrated (login with email): https://namemc.com/search?q=tu0
#1083 [16:03] <tu0> Mine is the one with the current name tu0, so i gotta login with my email
#1084 [16:03] <CapFan67> tu0, *nods*
#1085 [16:03] <tu0> If so is there a way i can find my email
#1086 [16:04] <CapFan67> tu0, You would be the one who would know your email. No one else can tell you.
#1087 [16:04] <tu0> Alright ill try my best to figure it out, thanks alot.
#1088 [16:05] <CapFan67> tu0, Best of luck.
#1089 [16:05] * tu0 [webchat@ti0054a400-2893.bb.online.no] has quit. (Quit: webchat.esper.net)
#1090 [16:06] * Bundle [webchat@97.99.98.81] has joined #minecrafthelp
#1091 [16:15] * daxito [webchat@179-36-140-147.speedy.com.ar] has joined #minecrafthelp
#1092 [16:15] <daxito> hi
#1093 [16:17] <daxito> ok I want to have another key for minecraft windows 10 because I ever use it and I do not remember where to change pc
#1094 [16:17] <daxito> any can help me?
#1095 [16:18] <Lurks> daxito not sure what you mean
#1096 [16:18] <daxito> i lose my old account of windows and i want to play again Minecraftwindows10 buy the key dont work
#1097 [16:19] <daxito> but*
#1098 [16:19] <Lurks> daxito have you contacted microsoft about it?
#1099 [16:19] <daxito> i dont know how
#1100 [16:21] <CapFan67> daxito, Your Windows 10 Edition license isn't attached to a computer, it's attached to your Microsoft account.
#1101 [16:21] <CapFan67> daxito, If you log into a new computer with your Microsoft Account, you can download the game.
#1102 [16:22] <daxito> I do not mean the account. I just want to use the code in a new
#1103 [16:22] <CapFan67> daxito, If you mean you want to purchase Windows 10 Edition, you can do that from the Windows Store.
#1104 [16:22] * Sliced_SHirou [webchat@c-71-234-79-68.hsd1.ma.comcast.net] has joined #minecrafthelp
#1105 [16:23] <daxito> i dont wanna buy
#1106 [16:23] <daxito> i have the code
#1107 [16:23] <daxito> but i cant use it
#1108 [16:23] <daxito> becose i lost my microsoft account
#1109 [16:23] <CapFan67> daxito, You said you already used that code with a Microsoft account?
#1110 [16:23] <daxito> yes
#1111 [16:23] <Sliced_SHirou> My minecraft launcher won't play minecraft
#1112 [16:23] <CapFan67> daxito, Then it's used. Log into that microsoft account for your license.
#1113 [16:24] <Sliced_SHirou> It loads for a bit and freezes
#1114 [16:24] <CapFan67> Sliced_SHirou, Do you mean something goes wrong when you run the Launcher, or after you click Play?
#1115 [16:24] <Sliced_SHirou> when I click play
#1116 [16:24] <daxito> I'm saying that I do not remember that microsoft account was
#1117 [16:24] <Sliced_SHirou> something about an se binary issue
#1118 [16:24] <CapFan67> Sliced_SHirou, Do you see an error dialog box, or just "not responding"?
#1119 [16:25] <Sliced_SHirou> just not responding
#1120 [16:25] <CapFan67> daxito, Microsoft accounts use your email for login. You can try to recover your account.
#1121 [16:25] * renaud_ [webchat@modemcable209.26-130-66.mc.videotron.ca] has joined #minecrafthelp
#1122 [16:25] <CapFan67> Sliced_SHirou, That's often caused by incompatible software. Let's see what's running:
#1123 [16:25] <CapFan67> ??> Sliced_SHirou tools/hjt
#1124 [16:25] <Absol> Sliced_SHirou: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1125 [16:25] <Absol> Sliced_SHirou: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1126 [16:25] * OrangeBucket [webchat@23-119-110-41.lightspeed.gnvlsc.sbcglobal.net] has joined #minecrafthelp
#1127 [16:26] <CapFan67> daxito, https://support.microsoft.com/en-us/help/4026971/microsoft-account-how-to-reset-your-password
#1128 [16:26] <renaud_> my minecarft 1.14 is always crashing when i lauch it
#1129 [16:26] <renaud_> i need help plz
#1130 [16:26] <Lurks> renaud_ what's the exact crash message?
#1131 [16:26] <CapFan67> renaud_, Do you get an error dialog box, or just "not responding"?
#1132 [16:27] <renaud_> not responding and after a lil sorry message from minecraft
#1133 [16:28] <OrangeBucket> I was wondering if I could get a refund on Minecraft java edition? I didn't realize the one I was buying was java edition and I only bought it just last night and was wanting to get windows 10 edition so I could play online.
#1134 [16:28] <CapFan67> renaud_, ..and does the sorry message have a "more details" link?
#1135 [16:28] <CapFan67> ??> OrangeBucket account/refund
#1136 [16:28] <Absol> OrangeBucket: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1137 [16:28] <OrangeBucket> thank you so much
#1138 [16:29] <renaud_> its java plateform TM se binary is not responding
#1139 [16:29] <CapFan67> renaud_, with or without "more detials" link?
#1140 [16:29] <OrangeBucket> oh, so does that mean I can't get a refund?
#1141 [16:30] <CapFan67> OrangeBucket, The page directs you to contact Mojang Support for the refund.
#1142 [16:30] <OrangeBucket> because I did buy it yesterday but the situations don't exactly match mine
#1143 [16:30] <OrangeBucket> i'll try anyways
#1144 [16:31] <CapFan67> renaud_, I don't mean to hammer on this point, but if there is a "more details", it tells us what's wrong. if not, we start with incompatible programs and work down the list.
#1145 [16:31] <Sliced_SHirou> https://paste.ubuntu.com/p/dGpcVg74mB/
#1146 [16:31] <CapFan67> Sliced_SHirou, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1147 [16:31] <CapFan67> ??> Sliced_SHirou av/adwcleaner
#1148 [16:31] <Absol> Sliced_SHirou: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1149 [16:32] <Absol> Sliced_SHirou: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1150 [16:32] <renaud_> yeah i know what u mean but like i dont really understand the *more details*
#1151 [16:33] * Sliced_SHirou [webchat@c-71-234-79-68.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#1152 [16:33] <CapFan67> renaud_, Ok, no worries. Let's just move forward. "not responding" states are often caused by incompatible software. Let's see if you have any:
#1153 [16:33] <CapFan67> ??> renaud_ tools/hjt
#1154 [16:33] <Absol> renaud_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1155 [16:33] <Absol> renaud_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1156 [16:34] * Natalie [webchat@144.121.36.210.lightower.net] has joined #minecrafthelp
#1157 [16:36] <Natalie> Can pillagers attack villages that existed prior to the 1.14 update? I have seen pillagers close (probably around 300-400 blocks) to my village in patrols but they have never attacked. My village also does not have a bell in it like the new ones seem to have.
#1158 [16:37] <renaud_> https://paste.ubuntu.com/
#1159 [16:37] <CapFan67> Natalie, We help with technical issues, not in-game mechanics. I don't know the answer. You might try the forums or reddit.
#1160 [16:37] <Natalie> Thank you.
#1161 [16:37] <CapFan67> renaud_, That's the basic page. After you make your paste (fill in content and poster, then click Paste!), give us the link to the new page.
#1162 [16:40] <CapFan67> renaud_, HJT will produce a report in Notepad. Copy that entire report to the "Content" field. Put anything in the "poster" field. Then click Paste!
#1163 [16:40] <renaud_> https://paste.ubuntu.com/p/V5yGFrtFp4/
#1164 [16:40] <renaud_> i got it !
#1165 [16:41] <renaud_> i think
#1166 [16:41] <CapFan67> renaud_, Perfect. You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1167 [16:41] <CapFan67> ??> renaud_ av/adwcleaner
#1168 [16:41] <Absol> renaud_: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1169 [16:41] <Absol> renaud_: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1170 [16:42] * renaud_ [webchat@modemcable209.26-130-66.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#1171 [16:43] * KayLee [webchat@c-68-37-209-112.hsd1.mi.comcast.net] has joined #minecrafthelp
#1172 [16:43] <KayLee> Hello. My game won;t load.
#1173 [16:43] <KayLee> Can you please help?
#1174 [16:43] <CapFan67> KayLee, What happens when you try to load the game?
#1175 [16:44] <KayLee> It says, "error.Unable to save download. convert1.ogg"
#1176 [16:44] * renaud_ [webchat@modemcable209.26-130-66.mc.videotron.ca] has joined #minecrafthelp
#1177 [16:44] <CapFan67> ??> KayLee error/download
#1178 [16:44] <Absol> KayLee: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1179 [16:44] <renaud_> hey guys just wanted to thank u
#1180 [16:44] <CapFan67> renaud_, Welcome back.
#1181 [16:44] <renaud_> it worked
#1182 [16:44] <CapFan67> renaud_, Ah, sounds like you tested.
#1183 [16:45] <renaud_> yeahh
#1184 [16:45] <CapFan67> renaud_, Outstanding. Enjoy!
#1185 [16:45] <renaud_> thank u soo much
#1186 [16:45] <KayLee> Thank you. If it doesnt work i will be back! :)
#1187 [16:45] <renaud_> been a week since i wasnt able to play (:
#1188 [16:45] <CapFan67> renaud_, =( But all better now!
#1189 [16:45] <renaud_> do mi have to do other things
#1190 [16:45] <CapFan67> renaud_, Nope, you're all set.
#1191 [16:46] <renaud_> thanks !!!!!!!!!!!
#1192 [16:46] * exhibbl [webchat@cpc135142-gors3-2-0-cust614.know.cable.virginm.net] has joined #minecrafthelp
#1193 [16:46] <renaud_> can i note u on the minecraft
#1194 [16:46] <renaud_> site
#1195 [16:46] <exhibbl> can someone help me whenever i try to load or create a world it freezes on building terrain and i cant get in
#1196 [16:46] * renaud_ [webchat@modemcable209.26-130-66.mc.videotron.ca] has quit. (Client Quit)
#1197 [16:47] <CapFan67> exhibbl, That's sometimes caused by hardware/drivers. Let's take a look:
#1198 [16:47] <CapFan67> ??> exhibbl win/dxdiag
#1199 [16:47] <Absol> exhibbl: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1200 [16:48] * Shliken [webchat@64.202.95.172] has joined #minecrafthelp
#1201 [16:48] <Shliken> I'm having issues opening the game, it crashes every time on opening witht he following message "The game crashed whilst initializing game
#1202 [16:48] <Shliken> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#1203 [16:49] <Shliken> I've gone through the mojang error logs and such in the forums and updated my drivers and reset but that did not help
#1204 [16:49] <KayLee> thankssss
#1205 [16:49] * KayLee [webchat@c-68-37-209-112.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#1206 [16:49] <Lurks> Shliken lets have a look at your hardware, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1207 [16:49] * Enniota [webchat@lfbn-bay-1-159-206.w83-193.abo.wanadoo.fr] has joined #minecrafthelp
#1208 [16:50] <Shliken> What would you like to know?
#1209 [16:50] <exhibbl> https://paste.ubuntu.com/p/TXwDtP9hcq/
#1210 [16:50] <Shliken> Gimme a sec!
#1211 [16:50] <Enniota> hello there a fix for server at this moment because its inplayable ?
#1212 [16:51] <CapFan67> exhibbl, Your driver is about a year old, but I wouldn't expect that to cause world loading failure. Does this happen on new worlds, or just one particular world?
#1213 [16:51] <Shliken> https://paste.ubuntu.com/p/q3xr7xfMhj/
#1214 [16:52] <Enniota> all the time
#1215 [16:52] <exhibbl> all worlds i try to go on it happens
#1216 [16:52] <Enniota> i have only one playler loged actualy and the server run at 4 tick/s
#1217 [16:52] <CapFan67> exhibbl, Are you testing with Vanilla 1.14 client?
#1218 [16:52] <Enniota> yes
#1219 [16:52] <Enniota> server *
#1220 [16:52] <Enniota> butt vanilla
#1221 [16:52] <exhibbl> no i always use 12.2
#1222 [16:53] * okiwan [webchat@37-235-141-119.dynamic.customer.lanta.me] has joined #minecrafthelp
#1223 [16:53] <CapFan67> exhibbl, I'll assume you mean 1.12.2. Can you load a vanilla 1.14 client, and test a new world (don't open a 1.12 world).
#1224 [16:53] <exhibbl> i've done that already but i can try again
#1225 [16:54] <okiwan> здорова всем
#1226 [16:54] <CapFan67> Enniota, The 1.14 server has some performance issues, especially with chunk loading and entity processing. I'm hoping 1.14.1 releases soon.
#1227 [16:54] <Enniota> )=
#1228 [16:54] <CapFan67> exhibbl, If 1.14 fails, I'd like to see the crash-report.
#1229 [16:55] <exhibbl> i dont know where to find that
#1230 [16:55] <Shliken> According to Intel's website my drivers are all updated, and everything otherwise is working. Beyond telling me to update my drivers, there hasn't really been any advice as far as what to do.
#1231 [16:55] <CapFan67> ??> exhibbl launcher/change-version
#1232 [16:55] <Absol> exhibbl: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#1233 [16:56] <exhibbl> now its not even loading the world as soon as i click create it just freezes and doesnt respond
#1234 [16:56] * okiwan [webchat@37-235-141-119.dynamic.customer.lanta.me] has quit. (Client Quit)
#1235 [16:57] <Shliken> Any advice on how to proceed? https://paste.ubuntu.com/p/q3xr7xfMhj/
#1236 [16:57] <mattym> Shliken, The website is wrong (as most of them always are).
#1237 [16:57] <mattym> Shliken, Download and Install the file from this page https://www.geforce.com/drivers/results/146345
#1238 [16:57] <mattym> Shliken, And always manually check your driver dates/version, almost none of the automated tools are accurate.
#1239 [16:57] <CapFan67> exhibbl, I'm wondering if you have some incompatible software causing the "not responding" condition. Lets take a quick look:
#1240 [16:58] <CapFan67> ??> exhibbl tools/hjt
#1241 [16:58] <Absol> exhibbl: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1242 [16:58] <Absol> exhibbl: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1243 [16:58] <Shliken> Thank you so much, I'll download then test it!
#1244 [16:59] * maschue98 [webchat@5-231-146-155.ktk-ip.de] has joined #minecrafthelp
#1245 [16:59] <exhibbl> https://paste.ubuntu.com/p/7K934p2jsX/
#1246 [16:59] * joey [webchat@ool-45760bfa.dyn.optonline.net] has joined #minecrafthelp
#1247 [16:59] <joey> hello
#1248 [16:59] * noa [webchat@ip-88-153-81-80.hsi04.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#1249 [17:00] <CapFan67> exhibbl, Stand by...
#1250 [17:00] <joey> i need major help
#1251 [17:00] <Lurks> joey hi, how can we help?
#1252 [17:00] <CapFan67> exhibbl, Well, we have a match.. You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1253 [17:00] <CapFan67> ??> exhibbl av/adwcleaner
#1254 [17:00] <Absol> exhibbl: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1255 [17:00] <Absol> exhibbl: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1256 [17:00] <maschue98> hallo, i have a problem withe the log in, if i want to log in, i cant click the login button, did anyone now what i should do
#1257 [17:01] <joey> im playing on java edition and for the last week it loads for two seconds and says mc is not responding and crashes idk what to do!!!
#1258 [17:01] <CapFan67> maschue98, Are you unable to log into the launcher, the website (mojang.com), or both?
#1259 [17:01] <Lurks> exhibbl i see you have malwarebytes, do u scan your system regularly?
#1260 [17:01] <exhibbl> no not really
#1261 [17:01] <joey> idk
#1262 [17:01] <CapFan67> joey, That is often caused by incompatible software. Let's see if you have any running:
#1263 [17:01] <CapFan67> ??> joey tools/hjt
#1264 [17:01] <Absol> joey: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1265 [17:01] <Absol> joey: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1266 [17:02] * exhibbl [webchat@cpc135142-gors3-2-0-cust614.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1267 [17:02] <maschue98> both, i cant log in on the offical site of minecraft and if i doenload the client, i get the message tht the servers dont connect
#1268 [17:02] <Lurks> maschue98 sounds like you put your details in a phishing site
#1269 [17:03] <joey> wait what
#1270 [17:03] <CapFan67> maschue98, Ah.. I see the issue.. You're connecting from "ktk-ip.de" (Your internet provider). They are using a 3rd party for pooled IPs.
#1271 [17:03] <joey> thats kinda confusing
#1272 [17:03] <CapFan67> maschue98, YOu'll need to contact your ISP and ask for an IP that's not pooled from a reseller.
#1273 [17:03] <joey> what shoulf i do
#1274 [17:03] <Lurks> maschue98 ignore me, i'm wrong this time
#1275 [17:03] <CapFan67> joey, You likely have software loaded on your machine causing your minecraft to crash.
#1276 [17:03] <CapFan67> joey, Absol gave you instructions to run a report that we can use to help you.
#1277 [17:04] <CapFan67> maschue98, Put another way, Either ask your ISP to give you a non-rented ISP, or have your ISP contact Mojang about getting their rented ISP's unblocked.
#1278 [17:05] <joey> what should i put in where it says poster
#1279 [17:05] <maschue98> wht means ISP ?
#1280 [17:06] <maschue98> and why i am blocked
#1281 [17:06] <CapFan67> maschue98, Internet Service Provider.
#1282 [17:06] <CapFan67> maschue98, Mojang is blocking the block of IPs that your ISP is renting from GhostNET.
#1283 [17:06] <joey> what should i put for poster in the pastebin
#1284 [17:07] <CapFan67> joey, Anything. Your name, or banana, or anything.
#1285 [17:07] * Shliken [webchat@64.202.95.172] has quit. (Quit: webchat.esper.net)
#1286 [17:07] <joey> https://paste.ubuntu.com/p/KM2Cgpy8YS/
#1287 [17:07] <joey> is that the link u need
#1288 [17:07] <maschue98> GhostNET ?
#1289 [17:08] <CapFan67> maschue98, Mojang blocks IP blocks known to have malicious activity, including VPN services. Your ISP is renting IPs from such a company.
#1290 [17:08] <CapFan67> joey, Stand by...
#1291 [17:08] <joey> ok
#1292 [17:08] <CapFan67> maschue98, Yes, that's the owner of the IP Block that your ISP is renting from.
#1293 [17:09] <Lurks> CapFan67 2malware shows up
#1294 [17:09] <CapFan67> joey, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1295 [17:09] <CapFan67> ??> joey av/adwcleaner
#1296 [17:09] <Absol> joey: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1297 [17:09] <Absol> joey: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1298 [17:09] <CapFan67> joey, YOu also have ByteFence. Absol will give you those removal instructions:
#1299 [17:09] <CapFan67> ??> joey av/bytefence
#1300 [17:09] <Absol> joey: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1301 [17:10] <CapFan67> joey, Take your time. If you need me to repeat either one, let me know.
#1302 [17:12] * Shliken [webchat@64.202.95.172] has joined #minecrafthelp
#1303 [17:12] * maschue98 [webchat@5-231-146-155.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#1304 [17:12] <Shliken> Just finished restarting and everything works! Just wanted to thank you all so much for your help!
#1305 [17:13] * exhibbl [webchat@cpc135142-gors3-2-0-cust614.know.cable.virginm.net] has joined #minecrafthelp
#1306 [17:13] <CapFan67> Shliken, Outstanding. mattym is a hero to the people!
#1307 [17:13] <Lurks> Shliken great, have fun
#1308 [17:13] <CapFan67> exhibbl, Welcome back.
#1309 [17:13] <exhibbl> thank you for helping me it worked
#1310 [17:13] * Shliken [webchat@64.202.95.172] has quit. (Client Quit)
#1311 [17:13] <CapFan67> exhibbl, Great news! Enjoy!
#1312 [17:13] * exhibbl [webchat@cpc135142-gors3-2-0-cust614.know.cable.virginm.net] has quit. (Client Quit)
#1313 [17:23] * pele1087 [webchat@12.159.87.119] has joined #minecrafthelp
#1314 [17:25] * pele1087 [webchat@12.159.87.119] has quit. (Client Quit)
#1315 [17:28] * Puffs [webchat@c-75-70-35-88.hsd1.co.comcast.net] has joined #minecrafthelp
#1316 [17:28] <Puffs> hello
#1317 [17:29] <Lurks> Puffs hi, need help?
#1318 [17:30] <Puffs> yes please :)
#1319 [17:30] <Puffs> one sec ill type out my error message
#1320 [17:31] <Puffs> Internal Exception: java.io.IOException: An excisting connection was forcibly closed by the remote host. i get this everytime i log into my realms worlds
#1321 [17:33] <Lurks> Puffs connection issue, have u been to restart your internet? if so then we could have a check for any software interrupting it
#1322 [17:34] <Puffs> havent tried resetting my router. all my other internet applications are still working. idk if that matters but this all started with the 1.14 update
#1323 [17:34] <Lurks> oh ok
#1324 [17:35] <Lurks> ??> Puffs tools/hjt
#1325 [17:35] <Absol> Puffs: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1326 [17:35] <Absol> Puffs: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1327 [17:36] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#1328 [17:37] * alex5 [webchat@ool-18e46402.dyn.optonline.net] has joined #minecrafthelp
#1329 [17:38] <alex5> hi im having a problem with my luancher
#1330 [17:39] <Lurks> alex5 what kind?
#1331 [17:39] <Puffs> here ya go Absol
#1332 [17:39] <Puffs> https://paste.ubuntu.com/p/ZtMPNf6QYJ/
#1333 [17:39] <alex5> it says unable to save download for the new update
#1334 [17:40] <Lurks> alex5 If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1335 [17:41] <Lurks> Puffs ok, no issue there, i guess u dont have discord overlay on too
#1336 [17:41] <Puffs> i do
#1337 [17:42] <Puffs> i think
#1338 [17:42] <Lurks> Puffs, oh, turn it off causes issue with minecraft
#1339 [17:42] <Puffs> ....how XD
#1340 [17:42] <Puffs> sorry lol
#1341 [17:43] <Puffs> just exit discord>?
#1342 [17:43] * Ryanblox [webchat@cpe-97-70-249-108.detr.res.bhn.net] has joined #minecrafthelp
#1343 [17:43] <Puffs> fixed it sorry im retarded
#1344 [17:43] <Lurks> Puffs i guess that works too, the overlay should be in your discord settings
#1345 [17:43] <Puffs> let me see if that worked
#1346 [17:44] <Ryanblox> I have an old minecraft account i made in 2011 or 2012 and would like to download a newer version of minecraft and not pay for it since i had already bought it. is there a way i can do that?
#1347 [17:44] <alex5> nope the link was right apparently i had byte fence bye bye it goes
#1348 [17:44] <Lurks> Ryanblox u don't need to pay for updates
#1349 [17:45] * alex5 [webchat@ool-18e46402.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1350 [17:45] <Ryanblox> while i go to the homepage and it says i need to buy it again
#1351 [17:45] <Ryanblox> or how would i update it?
#1352 [17:46] <Puffs> relog into your account on the main page Ryanblox
#1353 [17:46] <Lurks> Ryanblox if you already have it downloaded, open the launcher to the latest release
#1354 [17:46] <Puffs> and the discord overlay thing dident work
#1355 [17:47] <Lurks> Puffs have a clean up of any hidden viruses, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1356 [17:47] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1357 [17:49] * Puffs [webchat@c-75-70-35-88.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#1358 [17:49] <Ryanblox> im trying to open the launcher its telling me " this registry refers to a nonexistant runtime environment installation or the runtime is corrupted the system cannot find the path specified"
#1359 [17:49] * Henry [webchat@107.218.24.138] has joined #minecrafthelp
#1360 [17:50] <Ryanblox> im trying to open the launcher its telling me " this registry refers to a nonexistant runtime environment installation or the runtime is corrupted the system cannot find the path specified"
#1361 [17:51] <Lurks> Ryanblox seems like something corrupted in the launcher folder, which would be in program or program x86
#1362 [17:51] <Henry> Unable to start Java. Error details: Access is denied. Filename on disk: javaw.exe Path: C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\javaw.exe
#1363 [17:51] <Henry> Exists: file
#1364 [17:51] * felipe [webchat@ool-457e5fb4.dyn.optonline.net] has joined #minecrafthelp
#1365 [17:51] <Henry> Yeah so I keep getting that every time I try to launch
#1366 [17:51] * Puffs [webchat@c-75-70-35-88.hsd1.co.comcast.net] has joined #minecrafthelp
#1367 [17:51] <Puffs> @lurks ??
#1368 [17:52] <Puffs> i have returned
#1369 [17:52] <Henry> Hi
#1370 [17:52] <felipe> hello
#1371 [17:52] <Lurks> Puffs try playing again
#1372 [17:52] * Henry [webchat@107.218.24.138] has quit. (Client Quit)
#1373 [17:52] <felipe> is this a help chat for minecraft
#1374 [17:52] <felipe> comfuseddlol
#1375 [17:53] <Lurks> felipe yes for java only, vanilla
#1376 [17:53] <felipe> is it for xbox acc
#1377 [17:53] <felipe> maybe u know
#1378 [17:53] <Puffs> @lucks im getting attacked by a spider so i guess it worked XD thanks man you the real MVP
#1379 [17:54] <Ryanblox> so I have looked in program 86 what would the file name be? Java?
#1380 [17:54] <Lurks> Puffs bad but nice that u can play, have fun
#1381 [17:54] <felipe> my son was playing minecraft on my xbox and build a whole bunch of things now he has his own xbox and want that world that he used to play on my xbox on his acc is it posible to transfer it
#1382 [17:54] <Puffs> GL all hope your MC gets fixed :)
#1383 [17:54] * Kagaraxa [webchat@207.189.24.145] has joined #minecrafthelp
#1384 [17:55] <Lurks> Ryanblox it be minecraft, im not sure which files to delete and it install everything again
#1385 [17:55] <Ryanblox> how would i reinstall it?
#1386 [17:55] <Lurks> Ryanblox running the launcher
#1387 [17:55] <Kagaraxa> does anyone know how to login to Minecraft throught he launcher? I cant login. Password reset does not work. Re-install not working.
#1388 [17:55] <Ryanblox> i cant find the launcher
#1389 [17:56] <Lurks> Kagaraxa r u able to login to the websites?
#1390 [17:56] * boochie [webchat@156.57.22.197] has joined #minecrafthelp
#1391 [17:56] <boochie> hello?
#1392 [17:56] <Kagaraxa> Lurks mojang.com?
#1393 [17:57] <Lurks> felipe sorry i don't own that version to help you out, i think it's possible, there is a discord minecraft for all the talks
#1394 [17:57] <Lurks> Kagaraxa yes
#1395 [17:57] * Aj [webchat@ool-4a586b96.dyn.optonline.net] has joined #minecrafthelp
#1396 [17:57] <Kagaraxa> Lurks i tried using https://account.mojang.com/login , it gives me an error message
#1397 [17:57] <boochie> i need help resetting my password and my security questions
#1398 [17:57] <Kagaraxa> "request blocked"
#1399 [17:58] <Lurks> boochie have a look in here https://help.mojang.com/customer/en/portal/articles/797301-account-security-questions
#1400 [17:58] <Ryanblox> or is there a way i can get minecraft without paying for it again because ive already paid for it 4 years ago
#1401 [17:58] <Ryanblox> i go to the homepage it asks me to pay
#1402 [17:58] <Lurks> Kagaraxa did u put your details in a phishing site(McLeak)?
#1403 [17:58] <Ryanblox> i have migrated my account
#1404 [17:58] <Aj> i had an account but couldnt buy the game cause my dads card got declined. but a year later i wanna pay for it and i cant create a new account after i deleted the old one i had
#1405 [17:59] <Lurks> Ryanblox if you still have your transaction ID/giftcode, contact mojang support
#1406 [17:59] <Ryanblox> whats the transaction ID?
#1407 [17:59] <Kagaraxa> Lurks no. it seems whenever i login into my VPN, Minecraft sometimes denies my accesss.
#1408 [17:59] <Ryanblox> wait ive stumbled upon something
#1409 [18:00] <Lurks> Ryanblox https://help.mojang.com/customer/portal/articles/361380
#1410 [18:00] * felipe [webchat@ool-457e5fb4.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1411 [18:00] <Lurks> Kagaraxa mojang doesn't like VPN connection, turn it off and try again
#1412 [18:00] <Kagaraxa> Lurks i tried that. Mojang is obsess with their IP protection...
#1413 [18:00] <Kagaraxa> Lurks i tried that. Mojang is obsess with their IP protection...
#1414 [18:01] * Aj [webchat@ool-4a586b96.dyn.optonline.net] has left #minecrafthelp
#1415 [18:01] <Lurks> Aj so your trying to use the same email after u deleted it?
#1416 [18:02] <Lurks> Kagaraxa hm maybe a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1417 [18:02] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1418 [18:02] <CapFan67> Kagaraxa, Just as a note, you're connected to IRC with a VPN now. It's not off.
#1419 [18:03] <Kagaraxa> CapFan67 No, I'm not. i haven't touched my VPN today.
#1420 [18:03] * Riley [webchat@c-73-199-99-46.hsd1.nj.comcast.net] has joined #minecrafthelp
#1421 [18:03] * ALTheMan02 [webchat@72-161-254-141.dyn.centurytel.net] has joined #minecrafthelp
#1422 [18:03] <ALTheMan02> Hello
#1423 [18:03] <CapFan67> Kagaraxa, You're connected through "Fairway Network".
#1424 [18:03] <Lurks> ALTheMan02 hi, how can we help?
#1425 [18:04] <ALTheMan02> Im trying to purchase a minecraft realm subscription but when i go to purchase after typing in all the correct info it is giving me an error
#1426 [18:04] <Kagaraxa> CapFan67 where do you get such information? i am not using my VPN now.
#1427 [18:04] <Riley> So I have a problem, since two days ago (when I tried to play 1.14) my game loads on the mojang screen but about 9/10 of the way through loading process it stops responding
#1428 [18:05] <CapFan67> Kagaraxa, Simply by using a VPN/Proxy lookup on the Internet, using your IP.
#1429 [18:05] * Kagaraxa [webchat@207.189.24.145] has quit. (Quit: webchat.esper.net)
#1430 [18:05] <Lurks> Riley might be your system is unable to run it, lets take a look at your hardware, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1431 [18:06] <ALTheMan02> Im trying to purchase a minecraft realm subscription but when i go to purchase after typing in all the correct info it is giving me an error
#1432 [18:06] <ALTheMan02> Can someone help me with this ^
#1433 [18:06] <Lurks> ALTheMan02 what's the exact error? sorry, not my strong point to help in realm
#1434 [18:06] <ALTheMan02> Error! There was a problem processing your credit card, please double check your information and try again
#1435 [18:08] <ALTheMan02> thats what it says
#1436 [18:08] <Riley> Lurks heres the Ubuntu https://paste.ubuntu.com/p/hkBBxgVxqk/
#1437 [18:09] <Lurks> ALTheMan02 did you purchase minecraft with the same card?
#1438 [18:09] <ALTheMan02> Yes
#1439 [18:09] * Ryanblox [webchat@cpe-97-70-249-108.detr.res.bhn.net] has quit. (Quit: webchat.esper.net)
#1440 [18:09] <CapFan67> Riley, Looks adequate and up to date. Not responding states are usually incompatible software. Shall we run a report and take a look?
#1441 [18:10] <CapFan67> ??> Riley tools/hjt
#1442 [18:10] <Absol> Riley: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1443 [18:10] <Absol> Riley: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1444 [18:12] <Riley> Absol heres the Ubuntu Pastebin https://paste.ubuntu.com/p/Qcp26Vzp74/
#1445 [18:12] <CapFan67> Riley, Thanks. Stand by...
#1446 [18:12] <CapFan67> Riley, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1447 [18:13] <CapFan67> ??> Riley av/adwcleaner
#1448 [18:13] <Absol> Riley: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1449 [18:13] <Absol> Riley: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1450 [18:14] <Riley> Ill Be Back
#1451 [18:14] * Riley [webchat@c-73-199-99-46.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#1452 [18:16] * Riley [webchat@c-73-199-99-46.hsd1.nj.comcast.net] has joined #minecrafthelp
#1453 [18:16] <CapFan67> Riley, Welcome back
#1454 [18:16] <Riley> It worked!
#1455 [18:16] <CapFan67> Riley, If ADWCleaner has finished, test the game.
#1456 [18:16] <CapFan67> Riley, Outstanding!
#1457 [18:16] <Riley> Thank you guys so much
#1458 [18:16] <Riley> Ive been trying for days
#1459 [18:16] * Kagaraxa [webchat@c-71-202-145-30.hsd1.ca.comcast.net] has joined #minecrafthelp
#1460 [18:17] <CapFan67> Kagaraxa, Welcome back! I see you're no longer connected to VPN.
#1461 [18:17] <Riley> Have a nice night
#1462 [18:17] * Riley [webchat@c-73-199-99-46.hsd1.nj.comcast.net] has quit. (Client Quit)
#1463 [18:17] <CapFan67> Riley, THanks. you too.
#1464 [18:17] <Kagaraxa> CapFan67 thank you for your help. was it you that suggest malwarebytes??
#1465 [18:18] <CapFan67> CapFan67, No, I was just commenting that you were connected through VPN, which Mojang blacklists.
#1466 [18:18] <Lurks> i did
#1467 [18:18] <Kagaraxa> Lurks thank you!
#1468 [18:19] <Kagaraxa> CapFan67 would you recommend browsing the internet in VirtualBox to be much safer??
#1469 [18:20] <CapFan67> CapFan67, Any VPN service will likely provide the same level of protection. YOu just need to turn it off when trying to log into Minecraft.
#1470 [18:20] <Kagaraxa> CapFan67 thank you!
#1471 [18:20] <Lurks> CapFan67 r u alright? u tag yourself there
#1472 [18:20] <Kagaraxa> Lurks you too Lurks! Thanks!
#1473 [18:20] <Lurks> Kagaraxa no problem, enjoy
#1474 [18:21] <Kagaraxa> :)
#1475 [18:21] <CapFan67> Lurks, Typos and I have along rich history.
#1476 [18:21] <Kagaraxa> thanks guys
#1477 [18:21] * Kagaraxa [webchat@c-71-202-145-30.hsd1.ca.comcast.net] has quit. (Client Quit)
#1478 [18:22] * MrLobomau [webchat@a95-93-130-80.cpe.netcabo.pt] has joined #minecrafthelp
#1479 [18:22] <MrLobomau> I bought a key now to register and is not letting the code
#1480 [18:23] <MrLobomau> I already did everything and I will apply code but it says to carry out the order it does not pass hence
#1481 [18:23] <CapFan67> MrLobomau, Where did you buy the code?
#1482 [18:23] <Lurks> MrLobomau online or store? if store, which edition does it say?
#1483 [18:23] <MrLobomau> online i buy in g2a
#1484 [18:24] <Lurks> oh god, yikes!
#1485 [18:24] <MrLobomau> Minecraft: Windows 10 Edition Microsoft Key GLOBAL
#1486 [18:24] <CapFan67> MrLobomau, g2a is not a valid site to buy minecraft. YOu've been scammed. Try to get a refund.
#1487 [18:24] <MrLobomau> i buy
#1488 [18:24] <CapFan67> MrLobomau, Windows 10 Edition can only be purchased in the Windows Store.
#1489 [18:24] <CapFan67> MrLobomau, g2a will have either fake or stolen codes.
#1490 [18:25] <MrLobomau> do not say shit because I already bought it and I already registered the code but it does not let create the account because
#1491 [18:25] <Absol> MrLobomau: Please keep it civil
#1492 [18:25] <MrLobomau> Can someone help?
#1493 [18:26] <Lurks> i can't help either, that site is blackmarket
#1494 [18:26] <CapFan67> MrLobomau, First, we are not Mojang. We are volunteers who help with Java Edition technical issues. Secondly, I'm sorry you don't like the answer, but g2a is not a good place to buy Minecraft.
#1495 [18:27] <CapFan67> MrLobomau, My advice is to get a refund. You can *try* contacting Windows Store support if you want account help.
#1496 [18:38] * DaBoss [webchat@97.101.14.61] has joined #minecrafthelp
#1497 [18:40] <DaBoss> i have repeatedly attempted to log into minecraft.net but nothing happens when I click the Login button, no pop up, no spinning wheel, nothing.
#1498 [18:41] <Lurks> adblock? vpn? on? turn off
#1499 [18:41] * wanttoplayagain [webchat@c-67-170-249-100.hsd1.ca.comcast.net] has joined #minecrafthelp
#1500 [18:42] <wanttoplayagain> hello?
#1501 [18:42] <DaBoss> i will chech.
#1502 [18:42] <wanttoplayagain> i require assistance. Is there someone who can help me?
#1503 [18:43] <CapFan67> DaBoss, Sounds like software on your computer is blocking login access. Let's take a look:
#1504 [18:43] <CapFan67> ??> DaBoss tools/hjt
#1505 [18:43] <Absol> DaBoss: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1506 [18:43] <Absol> DaBoss: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1507 [18:43] <CapFan67> wanttoplayagain, What do you need help with?
#1508 [18:44] <DaBoss> i am on a MacBook Air. it says this file is not supported
#1509 [18:44] <wanttoplayagain> I bought an account in 2011. I havent played in about 3-4 years. When i tried to download, it required me to migrate my account. I can't remember all the information, and am having trouble acquiring it. What recourse do I have?
#1510 [18:44] <CapFan67> DaBoss, Ah, Mac. Sorry, MacOS networking issues are not my strenght.
#1511 [18:45] <wanttoplayagain> I made a ticket, but it's been 4 days and no respocse
#1512 [18:45] <wanttoplayagain> response*
#1513 [18:45] <DaBoss> Thats alright, thank you
#1514 [18:45] <CapFan67> wanttoplayagain, self service migration requries knowing your email. YOu'll need to wait for Mojang. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1515 [18:46] <wanttoplayagain> I know the email and account name, but I dont remember the password. I've tried resetting it, but each route takes me back to migration first
#1516 [18:46] <CapFan67> wanttoplayagain, Legacy password reset didn't work? https://help.mojang.com/customer/en/portal/articles/329524-change-or-forgot-password
#1517 [18:46] <wanttoplayagain> So now I'm stuck in a loop of needing to migrate my account to reset my password so I can migrate my account.
#1518 [18:47] <wanttoplayagain> I'll try again, but that was the first thing I tried.
#1519 [18:47] * Henry [webchat@107.218.24.138] has joined #minecrafthelp
#1520 [18:47] <Henry> windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.
#1521 [18:47] <CapFan67> wanttoplayagain, Ah. Requires migration. Sorry, yes. You'll need to wait for Mojang.
#1522 [18:47] <Henry> That is my problem
#1523 [18:48] <Henry> It is with the Javaw.exe file
#1524 [18:48] <CapFan67> wanttoplayagain, Actually, wait. It doesn't. There are instructions for that on the page I linked.
#1525 [18:48] <Henry> Any resolutions?
#1526 [18:49] <wanttoplayagain> Okay, I will try again +CapFan67. Thanks.
#1527 [18:49] <Henry> I have a problem with my permissions file. windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.
#1528 [18:49] <CapFan67> Henry, looking at your profile in the launcher, is your "Java Executable" dialog checked? If so, what's in the filed?
#1529 [18:49] <CapFan67> *field
#1530 [18:50] <Henry> C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\javaw.exe
#1531 [18:50] <Henry> It won't grant me access.
#1532 [18:50] <CapFan67> Henry, open a file explorer window and navigate to that folder. Select javaw.exe, right click and choose properties.
#1533 [18:51] <Henry> Tried it
#1534 [18:51] <Henry> That didn't wotk
#1535 [18:51] <Henry> *work
#1536 [18:51] <CapFan67> Henry, what part didn't work? Can you navigate to that folder?
#1537 [18:51] <Henry> With the security thing right? Yeah tried granting all permissions, running admin, none of it works
#1538 [18:52] <CapFan67> Henry, I'm simply asking if the path is valid. Can you navigate to that path?
#1539 [18:52] <Henry> Yes
#1540 [18:52] <Henry> I see the file thing
#1541 [18:53] <CapFan67> Henry, While you're there, select javaw.exe, right click and select properties.
#1542 [18:53] <Henry> Okay
#1543 [18:53] <CapFan67> Henry, on the Compatibility tab, are any boxes checked? if so, uncheck them.
#1544 [18:53] <Henry> Alright
#1545 [18:53] <Henry> Done
#1546 [18:54] <CapFan67> Henry, did you find any checked and did you make a change?
#1547 [18:54] <Henry> None were checked
#1548 [18:54] <CapFan67> Henry, Ok. Run the game. When you get the error, see if there is a "more details" link in the error dialog box.
#1549 [18:55] * Dniboy [webchat@fixed-187-188-63-163.totalplay.net] has joined #minecrafthelp
#1550 [18:55] <Henry> Yup
#1551 [18:55] <Henry> Copied it
#1552 [18:55] <Dniboy> So im getting 45 fps on a i7 1070
#1553 [18:55] <wanttoplayagain> Hi, I'm back. So it seems my memory wasn't as good as I thought. It seems my problem is the account is linked to a yahoo email account that has been deleted due to inactivity. I've requested the password reset to my current account, but have not recieved anything, ins ipte of my numerous attempts.
#1554 [18:55] <CapFan67> Henry, Click the "more details". you may get a lot of text. Make a paste with the text here, then give us the link: http://paste.ubuntu.com/
#1555 [18:56] * will [webchat@108-238-246-27.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#1556 [18:56] * Dniboy [webchat@fixed-187-188-63-163.totalplay.net] has quit. (Client Quit)
#1557 [18:56] <Henry> https://paste.ubuntu.com/p/8SPJNR45KV/
#1558 [18:56] <CapFan67> wanttoplayagain, Control of the email account is necessary to reset the password. That does indeed put you back to waiting for Mojang.
#1559 [18:56] <CapFan67> Henry, Stand by..
#1560 [18:56] <Henry> 10-4
#1561 [18:57] <will> hey can somebody help me I am trying to recover my old account from 2 years and can not figure out how to
#1562 [18:57] * ebbertke [webchat@172-221-239-024.dhcp.chtrptr.net] has joined #minecrafthelp
#1563 [18:57] <ebbertke> hey
#1564 [18:57] <wanttoplayagain> Alright, I"ll just have to wait for a response to my ticket I suppose. Thanks for the help.
#1565 [18:58] <ebbertke> hey I need help, anyone wanna hear my story?
#1566 [18:58] <CapFan67> Henry, the launcher is indeed having access/permissions issues accessing the runtime. Exit the launcher completely. Navigate to C:\Program Files (x86)\Minecraft Launcher\. Delete the runtime folder. Run the launcher again, and it will download the runtime again.
#1567 [18:58] <CapFan67> will, what trouble are you having?
#1568 [18:58] <wanttoplayagain> One last question, when did Mojang start requiring a migration? Any idea why?
#1569 [18:58] <will> I am trying to recover my old account from 2 years and can not figure out how to
#1570 [18:59] <CapFan67> wanttoplayagain, About 5 years ago.
#1571 [18:59] <will> It just says wrong password or email
#1572 [18:59] <wanttoplayagain> Okay, thanks.
#1573 [18:59] <CapFan67> will, will Have you tried resetting your password?
#1574 [18:59] <Henry> Same error
#1575 [19:00] <will> Yes I have it wouldnt work
#1576 [19:00] <Henry> I could reinstall the game AGAIN but that would be the 4th time
#1577 [19:00] <CapFan67> Henry, let's try a different java install. Install 64-bit java from this site: http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#1578 [19:00] <ebbertke> ok so I was trying to download Minecraft on my new gaming pc and it said I needed to buy the game. I went on my old pc and it showed I used my user name and I tried to look up and It had a error of refreshing the thing so I got logged out. And idk which email my username is under. I emailed Mojang support and hopefully they can help me. I don't wa
#1579 [19:00] <ebbertke> nt to rebuy the game again
#1580 [19:01] <CapFan67> will, So, you mean to say you didn't receive the system email from Mojang when you tried to reset your password?
#1581 [19:01] <Henry> Which one do I do
#1582 [19:01] <will> eventually yes
#1583 [19:01] <will> but not the password reset
#1584 [19:01] <ebbertke> can anyone please help me
#1585 [19:01] <CapFan67> Henry, suggest 8u212 windows x64 (.exe link).
#1586 [19:02] <will> or anything to do with logging in or recovering an account
#1587 [19:02] <Henry> Thank you
#1588 [19:02] <CapFan67> will, If you're not receiving system emails from Mojang, you will need to contact Mojang Support. Do you need a link?
#1589 [19:02] <will> yes
#1590 [19:02] <will> I already tried but it sent me here
#1591 [19:02] <ebbertke> hello?
#1592 [19:03] <CapFan67> will, If you read the auto-reply (with case number), it sends you here for technical issues. You have an account issue.
#1593 [19:03] <Henry> I have to create an account for Oracle?
#1594 [19:03] <CapFan67> ebbertke, So, you don't know which email you used for Minecraft?
#1595 [19:03] <will> Sowhat does that mean
#1596 [19:03] <CapFan67> Henry, Nope. Just click the .exe to download. (click the "accept' radio button first).
#1597 [19:04] <CapFan67> will, It means you need to wait for Mojang to respond.
#1598 [19:04] <will> ok well thank you anyway
#1599 [19:04] * wanttoplayagain [webchat@c-67-170-249-100.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1600 [19:04] <Henry> Okay well I keep getting create an oracle account
#1601 [19:04] <ebbertke> yes
#1602 [19:05] <ebbertke> pretty much
#1603 [19:05] <Henry> Oracle login
#1604 [19:05] <CapFan67> Henry, ...So I see. This is new. =(
#1605 [19:05] <Henry> Ugh whatever I will just make an account. I hate Java so much
#1606 [19:06] <ebbertke> ive been trying to figure this out for 30mins now
#1607 [19:07] <CapFan67> ??> ebbertke account/forgot-email
#1608 [19:07] <Absol> ebbertke: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1609 [19:07] <CapFan67> Henry, Looks like this changed April 16, 2019. Not a welcome change to be sure.
#1610 [19:08] <ebbertke> ok, will it work if I logged in with my Minecraft username
#1611 [19:08] * mj [webchat@ip-dhcp-67-222-193-155.dsl.blr.abbnebraska.com] has joined #minecrafthelp
#1612 [19:08] <Henry> Oh I'm used to anti consumer practices for years. EA, Activision Blizzard, Bethesda. None of it is new to me. Oh and btw get this, the sign up forms FORCES you to have a job
#1613 [19:08] <Henry> Like legit
#1614 [19:08] <Henry> Lol
#1615 [19:09] <Henry> I got fired a week ago
#1616 [19:09] <CapFan67> ebbertke, No. That's only for Mojang accounts. If your account is a legacy account, you'll need to contact Mojang Support.
#1617 [19:09] <Henry> So what do I do lmfao
#1618 [19:09] <mj> ?
#1619 [19:09] <CapFan67> Henry, wow...
#1620 [19:09] <ebbertke> legacy?
#1621 [19:09] <Henry> Oh yeah
#1622 [19:09] <ebbertke> what does that mean
#1623 [19:10] <ebbertke> i had account snice 2012
#1624 [19:10] <ebbertke> the*
#1625 [19:10] <CapFan67> ebbertke, That means you will need to contact Mojang Customer support. I'll provide the link:
#1626 [19:10] <ebbertke> ok
#1627 [19:10] <Henry> Ugh I will just lie
#1628 [19:10] <mj> I cant get my Minecraft properly downloaded I think
#1629 [19:10] <ebbertke> thank you
#1630 [19:10] <CapFan67> ??> ebbertke account/send-email
#1631 [19:10] <Absol> ebbertke: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1632 [19:10] <Absol> ebbertke: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1633 [19:11] <Lurks> mj what's the exact message you get when you try?
#1634 [19:11] <mj> hello?
#1635 [19:11] <ebbertke> there a month behind
#1636 [19:11] <mj> oh hey
#1637 [19:11] <ebbertke> dam
#1638 [19:11] <CapFan67> ebbertke, They are indeed.
#1639 [19:11] <ebbertke> welp
#1640 [19:11] <ebbertke> so im screwed?
#1641 [19:11] <mj> it says that it cant save download a random thing
#1642 [19:11] <ebbertke> for a month
#1643 [19:12] <ebbertke> till they respond
#1644 [19:12] <Lurks> mj If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1645 [19:12] <CapFan67> Henry, Here's a better link: https://java.com/en/download/manual.jsp
#1646 [19:13] <Henry> Naw I downloaded it
#1647 [19:13] <CapFan67> Henry, I've updated my list to avoid sending people to an interrogation in the future.
#1648 [19:13] <Henry> All good
#1649 [19:14] <Henry> Okay now what
#1650 [19:14] <CapFan67> Henry, Edit your profile to point to the java install. Make sure you choose the javaw.exe.
#1651 [19:14] <Henry> oops I didn't select different file it just installed somewhere...
#1652 [19:15] <CapFan67> Henry, Default should be: C:\Program Files\Java\jre1.8.0_XXX\bin\javaw.exe
#1653 [19:15] * DaBoss [webchat@97.101.14.61] has quit. (Quit: webchat.esper.net)
#1654 [19:15] <Henry> Yup
#1655 [19:15] <CapFan67> Henry, Edit the version you just downloaded. Ideally, use the browse dialog and navigate there to be sure it's correct.
#1656 [19:16] <Henry> I am here
#1657 [19:16] <CapFan67> Henry, Save and give that a try.
#1658 [19:16] <Henry> Wait so I found the file
#1659 [19:16] <CapFan67> Henry, if you're still navigating, select javaw.exe
#1660 [19:16] <CapFan67> Henry, Again, the object is to edit your Launcher Profile with that path.
#1661 [19:16] <Henry> Okay I see it
#1662 [19:16] <Henry> It won't grant me permission
#1663 [19:17] <CapFan67> Henry, "It" being the launcher?
#1664 [19:17] <Henry> Yes
#1665 [19:17] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#1666 [19:18] <CapFan67> Henry, So, help me to understand what you're seeing. You can't edit the profile, or you can't browse to the correct path?
#1667 [19:18] <Henry> Okay I changed the path to there
#1668 [19:18] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#1669 [19:18] <Henry> Doesn't work
#1670 [19:18] <Henry> Because this game hates me
#1671 [19:18] <CapFan67> Henry, same file access error?
#1672 [19:18] <Henry> Yup
#1673 [19:19] <CapFan67> Henry, I'm beginning to wonder if your AV/Security software is blocking the game from running. Shall we look at what you have installed?
#1674 [19:19] <CapFan67> ??> Henry tools/hjt
#1675 [19:19] <Absol> Henry: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1676 [19:19] <Absol> Henry: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1677 [19:19] * mj [webchat@ip-dhcp-67-222-193-155.dsl.blr.abbnebraska.com] has quit. (Quit: webchat.esper.net)
#1678 [19:19] <Henry> Okay
#1679 [19:20] <Henry> So look up tools?
#1680 [19:20] <Henry> tools/hjt
#1681 [19:20] <CapFan67> Henry, That's a command for the bot. Absol gave you the instructions and link.
#1682 [19:21] <Henry> Ah alright
#1683 [19:22] <Henry> So I download it right
#1684 [19:23] <Henry> I have a what would you like to do
#1685 [19:23] <CapFan67> Henry, HiJackThis is a trendmicro tool. We use the reporting function. It will produce a report of running programs on your system. We can then look for incompatible software.
#1686 [19:24] <CapFan67> Henry, Once you have the report, create a paste here: http://paste.ubuntu.com/
#1687 [19:24] <Henry> What should I select?
#1688 [19:24] <Henry> From what would you like to do
#1689 [19:24] <CapFan67> Henry, As absol instructed: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1690 [19:25] <CapFan67> Henry, If you see a "Main menu" button, click it.
#1691 [19:25] <Henry> Okay
#1692 [19:25] <Henry> On main menu
#1693 [19:25] <Henry> Now what
#1694 [19:25] <CapFan67> Henry, "Do a system scan and save a log file"
#1695 [19:26] <Henry> Okay
#1696 [19:26] <Henry> Done
#1697 [19:26] <CapFan67> Henry, If you get an error, that's because you didn't run as Admin. Don't worry, it will still work fine.
#1698 [19:26] <Henry> Yeah I got an error
#1699 [19:26] <CapFan67> Henry, Create a paste here: https://paste.ubuntu.com Give us the new page link.
#1700 [19:27] <Henry> https://paste.ubuntu.com/p/4JnkcF5QMG/
#1701 [19:29] <CapFan67> Henry, Our scan tool didn't pick up anything that would block file access. I'll manually scan through the file. Give me a few minutes.
#1702 [19:29] <Henry> 10-4
#1703 [19:30] * Josean [webchat@mobile-107-77-216-96.mobile.att.net] has joined #minecrafthelp
#1704 [19:30] <Josean> hello
#1705 [19:31] <Henry> ello gov
#1706 [19:31] <Josean> I need help with my minecraft server
#1707 [19:31] <Josean> it says io.netty.channel.abstractchannel$annotatedconnectexception
#1708 [19:32] <Henry> Yeah I'm just waiting lol but when the big man gets back he'll help you.
#1709 [19:32] <Josean> bet
#1710 [19:33] * Josean [webchat@mobile-107-77-216-96.mobile.att.net] has quit. (Client Quit)
#1711 [19:34] <CapFan67> Henry, Have you tried running the launcher as Admin?
#1712 [19:35] <Henry> Yes
#1713 [19:35] * Samuel [webchat@174-24-1-151.clsp.qwest.net] has joined #minecrafthelp
#1714 [19:35] <Henry> I have no idea man
#1715 [19:35] <Henry> What to do
#1716 [19:35] <CapFan67> Henry, I'm consulting with another helper. Stand by.
#1717 [19:35] <Samuel> my game wont finish downloading and stops half way ive done everything do I need to disable a anti virus and how
#1718 [19:36] <Henry> 10-4
#1719 [19:36] <Samuel> what
#1720 [19:36] <CapFan67> ??> Samuel error/download
#1721 [19:36] <Absol> Samuel: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1722 [19:37] <CapFan67> Henry, I need to throw some fish in the oven. Give me a few minutes and i"ll be back.
#1723 [19:37] <Henry> 10-4
#1724 [19:39] <Henry> Sooooo
#1725 [19:40] <Lurks> Henry the fish is putting up a fight maybe
#1726 [19:40] <Samuel> im there and I cant find the apps and feuturs
#1727 [19:40] <Henry> Oh yes
#1728 [19:40] <Henry> I like fish low key
#1729 [19:41] <Henry> Honestly I have nothing better to do lol
#1730 [19:41] <Henry> SO I don't mind waiting
#1731 [19:41] <Henry> I'd rather do this on Discord but it's okay
#1732 [19:42] <Lurks> Samuel i suggest have a clean up of hidden bundlewares, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1733 [19:42] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1734 [19:42] <Samuel> yeah
#1735 [19:42] * lizzeh [webchat@67-8-111-183.res.bhn.net] has joined #minecrafthelp
#1736 [19:42] <Samuel> my discord is FatChitties#7042
#1737 [19:42] <Henry> Alright I shall add you
#1738 [19:42] <Samuel> k
#1739 [19:43] <Henry> Hey at least I made a new friend Lurks
#1740 [19:43] <Henry> Lol
#1741 [19:43] <Lurks> lol
#1742 [19:43] <lizzeh> Hello! i have an issue that has to do with my sound in game, for some reason the 1.14 update has bugged my sound and cant hear anything in main menu or in game. when i switch to 1.13 the volume comes back. any help is useful!
#1743 [19:43] <Henry> Yes any help
#1744 [19:43] <Henry> I have some
#1745 [19:44] <Henry> Try headphones
#1746 [19:44] <Lurks> lizzeh others had the same issue, could check the bug tracker, i haven't faced it
#1747 [19:44] <Lurks> lizzeh have u check every sound system?
#1748 [19:45] <lizzeh> Yes every single system. my techy brothers checked EVERYTHING and pinpointed it to an issue with minecraft specifically
#1749 [19:46] <lizzeh> ive uninstalled, restarted and all of the above im starting to go crazy trying to figure this out
#1750 [19:47] <Lurks> lizzeh even deleted the .minecraft version folder?
#1751 [19:47] <lizzeh> Yes
#1752 [19:48] <lizzeh> ive deleted the entire contents of .minecraft and reinstalled
#1753 [19:48] <Lurks> lizzeh have to wait for mojang for fix, probably on bug tracker
#1754 [19:49] <lizzeh> ill check bug tracker
#1755 [19:50] * will [webchat@108-238-246-27.lightspeed.austtx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1756 [19:51] <Henry> Ah the fish
#1757 [19:51] <CapFan67> Henry, Back.
#1758 [19:51] <Henry> sup lol
#1759 [19:51] <Henry> I made a new friend
#1760 [19:51] <CapFan67> Henry, Question: Does PCPitstop provide security features? If so, can you temporarily uninstall to test?
#1761 [19:52] <Henry> Idk
#1762 [19:52] <Henry> I will try
#1763 [19:53] <CapFan67> Henry, The website is vague, but seems to be security software we're unfamiliar with. We're looking for something that could block file/program access on your PC.
#1764 [19:53] <CapFan67> Henry, Since it's security software, it'll likely require a reboot to fully remove. Here's a link to bookmark to get back here after the reboot: https://minecraftirc.net/minecrafthelp/landing/
#1765 [19:54] <Henry> I will just reinstall the game
#1766 [19:54] <CapFan67> Lurks, The fish didn't put up nearly as much of a fight as the surprise side dish my wife ambushed me with. =) ..but all in the oven now.
#1767 [19:54] <Henry> I do python and stuff so I will just recode if I can
#1768 [19:55] <Henry> LOL
#1769 [19:55] <CapFan67> =)
#1770 [19:55] <Henry> If either of you have discord lmk now so I can add you
#1771 [19:55] <Lurks> CapFan67 rofl
#1772 [19:56] <Henry> Cause I hate using this
#1773 [19:56] <CapFan67> Henry, I, on the other hand, hate Discord. So there we are.
#1774 [19:56] <Henry> Lol fair rnough
#1775 [19:56] <Henry> It's a little complicated
#1776 [19:56] <Henry> So I get that
#1777 [19:56] <Lurks> Henry soon i might turn into a perma account, i too dislike discord but so many community on it
#1778 [19:57] <Henry> Yeah that's what got me using it
#1779 [19:57] <Henry> Destiny 2 competitive actually
#1780 [19:58] <CapFan67> Henry, In truth, I have a problem with Jason Citron and his business practices, dating back to his OpenFeint days...
#1781 [19:58] <Henry> Yeah that's my thing with Discord
#1782 [19:58] <Henry> Then again what about TeamSpeak lol. Never used it
#1783 [19:58] <CapFan67> Henry, Discord is just the latest debacle. Monitors your activity without being able to turn it off, and by using it you agree to *never* join a class action suit against his company.
#1784 [19:59] <Lurks> no idea who he is
#1785 [19:59] <Henry> Jeez
#1786 [19:59] <Henry> Yeah
#1787 [19:59] <CapFan67> Henry, But I digress...
#1788 [19:59] <Henry> That's pretty messed up
#1789 [20:01] <CapFan67> Henry, Anyway, hopefully uninstalling PCPitstop does the trick.
#1790 [20:01] <Henry> Yeah hopefully
#1791 [20:01] <Henry> Anyway I will be back
#1792 [20:10] * Redeloc [webchat@184.170.243.153] has joined #minecrafthelp
#1793 [20:14] * win_ship [webchat@59.94.211.43] has joined #minecrafthelp
#1794 [20:14] <win_ship> hi
#1795 [20:14] * Redeloc [webchat@184.170.243.153] has quit. (Client Quit)
#1796 [20:14] <CapFan67> Hello
#1797 [20:14] <win_ship> good to be here
#1798 [20:14] <win_ship> i just came here to know why cant i do anything with the goddam fletching table
#1799 [20:15] <win_ship> ???
#1800 [20:15] <CapFan67> win_ship, Um... we have no special insight into Mojang content development.
#1801 [20:16] <win_ship> do you play minecraft
#1802 [20:16] <CapFan67> win_ship, Yup. No doubt just like you.
#1803 [20:16] <win_ship> its better than fortnite right
#1804 [20:16] * Pickle [webchat@c-67-186-114-164.hsd1.il.comcast.net] has joined #minecrafthelp
#1805 [20:17] <Pickle> What do if I acnt receive an email of my password?
#1806 [20:17] <CapFan67> win_ship, This is a technical support channel. We discourage chit-chat.
#1807 [20:17] <CapFan67> Pickle, Hi. Did you check your junk/spam folders?
#1808 [20:17] <win_ship> ok
#1809 [20:17] <Pickle> The thing is I can't
#1810 [20:18] <Pickle> Ill explain
#1811 [20:18] <win_ship> i didnt know that actually
#1812 [20:18] <win_ship> my real problem is that i cannot play with the mineshafter launcher
#1813 [20:18] <win_ship> pls help
#1814 [20:18] <Pickle> The email i origanlly used is now gone and can't receive emails but I fogot my password
#1815 [20:19] <CapFan67> win_ship, We don't support 3rd party launchers. Only current version vanilla launcher and client.
#1816 [20:19] <win_ship> ah i see
#1817 [20:19] <win_ship> then my question is "why can i only play the demo"?
#1818 [20:19] <CapFan67> Pickle, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you don't have two of these three things, you will need to contact Mojang Support.
#1819 [20:19] <CapFan67> Pickle, Do you need a link?
#1820 [20:20] <win_ship> yeah pickie, you shoud have noted your password down somewhere buddy
#1821 [20:20] <Pickle> I already did just wantes to know if you could offer and advice
#1822 [20:20] <Pickle> thanks tho
#1823 [20:20] <CapFan67> win_ship, Here is the usual solution:
#1824 [20:20] <CapFan67> ??> win_ship launcher/relog
#1825 [20:20] <Absol> win_ship: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1826 [20:20] <CapFan67> Pickle, Sadly, there isn't a faster way. You'll need to wait for Mojang to reply.
#1827 [20:21] <win_ship> hey capfap have you killed the ender dragon
#1828 [20:21] <Pickle> Ok, It says it's on March 22nd replies so I'm guessing more than a month? :(
#1829 [20:21] <win_ship> stop it pickie
#1830 [20:21] <CapFan67> Pickle, Also sadly yes. they're behind.
#1831 [20:22] <CapFan67> !kick win_ship
#1832 [20:22] * Absol kicked win_ship from #minecrafthelp (Reason: in_ship :You have been removed from this channel)
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#1834 [20:22] * Briitanny [webchat@dynamic-ip-18161227140.cable.net.co] has joined #minecrafthelp
#1835 [20:22] <Pickle> Well thanks for the help anyway. I know you try your best so that is appreciated
#1836 [20:23] <CapFan67> Pickle, Best of luck with the recovery.
#1837 [20:23] <CapFan67> Ok, off to eat.
#1838 [20:23] <CapFan67> *AFK*
#1839 [20:23] <Briitanny> Hi, i have a question: can i write in spanish?
#1840 [20:24] <Lurks> we're mostly english here, sorry :/
#1841 [20:25] <Briitanny> Mmm ok, i have a problem with the security questions
#1842 [20:28] <Briitanny> I have enabled the security responses and I have written them, every time I entered my account I did not write them because I had a session started. When I get my computer back, it asks me for security questions, the problem is that there is a question that gives me an error and I can not log in to the account.
#1843 [20:29] <Lurks> Briitanny only mojang support can help out on them
#1844 [20:30] * Grizzy [webchat@ip68-8-124-92.sd.sd.cox.net] has joined #minecrafthelp
#1845 [20:30] * Walord [webchat@anclpq0104w-lp130-02-74-15-223-163.dsl.bell.ca] has joined #minecrafthelp
#1846 [20:30] <Grizzy> Hi i was just trying to download 1.14 update and for some reason it can download all other files for it but no5.ogg any answers?
#1847 [20:33] <Briitanny> I received an automatically mail of support of mojang, i read it and they left a link of this chat, telling me that in this chat they can help me
#1848 [20:33] <Lurks> Grizzy If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1849 [20:34] <Grizzy> Thanks
#1850 [20:34] <Walord> hello, you might know about netty, so I have created a server on 1.14 and my friend when trying to join gets this error"io.netty.channel.abstractchannel$annotatedconnectexeption".
#1851 [20:36] * tsd [webchat@i59F67B2D.versanet.de] has joined #minecrafthelp
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#1853 [20:37] <Walord> hello, you might know about netty, but i dont even what it is and it seem to have a problem with if i read the forums correclty, so I have created a server on 1.14 and my friend when trying to join gets this error"io.netty.channel.abstractchannel$annotatedconnectexeption".
#1854 [20:38] <Grizzy> One second and i can help you out
#1855 [20:38] <tsd> hey, this is my problem: https://old.reddit.com/r/Minecraft/comments/bii6i8/i_cant_login_in_my_minecraft_account/ im only able to login to the website via phone. any ideas?
#1856 [20:38] <Lurks> Walord tried this? https://bugs.mojang.com/browse/MC-120362
#1857 [20:39] <Grizzy> Walord if you are on the same network make sure you are using the internal ip not your external ip
#1858 [20:39] <Lurks> tsd VPN? adblock? turn off
#1859 [20:39] <Grizzy> Yes
#1860 [20:39] <Walord> no he is on a different network
#1861 [20:39] <Walord> and i dont have a vpn
#1862 [20:40] <Grizzy> Different Network who is setting it up your friend?
#1863 [20:40] <Walord> i'm the host
#1864 [20:40] <tsd> no vpn, turned off all browser extensions and tried 4 different browser
#1865 [20:42] <Grizzy> Alright make sure to check all the IP's and make sure they are internal and not external IP's next is To Go here to get your Internal IP Guide = https://lifehacker.com/how-to-find-your-local-and-external-ip-address-5833108\
#1866 [20:42] <Grizzy> Even if your hosting Walord You both need to connect to the same IP
#1867 [20:43] <Lurks> tsd let's have a check if any software could be blocking it
#1868 [20:43] <Lurks> ??> tsd tools/hjt
#1869 [20:43] <Absol> tsd: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1870 [20:43] <Absol> tsd: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1871 [20:43] <Grizzy> Go to control pannel and see if you have any vpns or anything there
#1872 [20:43] <Grizzy> even sometimes anti virus programs can make minecraft behave odd
#1873 [20:44] <Walord> yes i have the cmd prompt with all the connexion stuff, open
#1874 [20:44] <Walord> i dont have any antivirus other then windows defender
#1875 [20:45] <Grizzy> I see i would not know what the problem is other then the ip or your internet itself i would try and make another server or try different host and see if that works
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#1877 [20:46] <Walord> I'm gonna try those if i can, thx
#1878 [20:50] <tsd> here you go https://paste.ubuntu.com/p/Pw3v2YMfDP/
#1879 [20:51] <Lurks> tsd oh dear, your info being stolen
#1880 [20:52] <tsd> oh well
#1881 [20:55] <Lurks> tsd follow https://paste.gg/p/anonymous/524d33334bce477f8c3b4eb453ad06c7
#1882 [20:59] <tsd> bahaha i see
#1883 [20:59] <tsd> much appreciated
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#1885 [21:02] * KleinBDFK_BR [webchat@c915232d.virtua.com.br] has joined #minecrafthelp
#1886 [21:05] <KleinBDFK_BR> Hi guys, I can not verify my account to use Minecraft Java edition because I do not receive the email.
#1887 [21:06] <Lurks> KleinBDFK_BR check junk/spam?
#1888 [21:14] <KleinBDFK_BR> yes
#1889 [21:15] * KleinBDFK_BR [webchat@c915232d.virtua.com.br] has joined #minecrafthelp
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#1891 [21:26] * WertyWertz [webchat@072-177-089-103.res.spectrum.com] has joined #minecrafthelp
#1892 [21:27] <WertyWertz> Hi. Whenever I try to open 1.14, it doesn't respond. 1.13 seems to work. It worked yesterday just fine for some reason. I've reinstalled and deleted and re-downloaded all versions, still didn't work
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#1894 [21:28] <Lurks> WertyWertz hm a clean up should solve it, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1895 [21:28] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1896 [21:28] <BigYeet> hi i need help
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#1898 [21:31] <WertyWertz> May I ask how exactly that would help with minecraft?
#1899 [21:31] <WertyWertz> Lurks
#1900 [21:32] <Lurks> WertyWertz virus hider performances of your system to be able to run normally
#1901 [21:35] <KleinBDFK_BR> Lurks I didn't even get on my phone
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#1903 [21:36] <KleinBDFK_BR> Hi guys, I can not verify my account to use Minecraft Java edition because I do not receive the email.l.
#1904 [21:39] * WertyWertz [webchat@072-177-089-103.res.spectrum.com] has joined #minecrafthelp
#1905 [21:39] <WertyWertz> Hi, I am back. Thanks Lurks, that actually worked! Honestly didn't expect it to
#1906 [21:40] <Lurks> KleinBDFK_BR think u have to contact mojang support, if others things on this list didn't work, https://help.mojang.com/customer/portal/articles/542001
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#1909 [22:01] * Broman [webchat@cpe-198-72-131-174.socal.res.rr.com] has joined #minecrafthelp
#1910 [22:02] <Broman> is there anyone here?
#1911 [22:02] <Broman> I am having troubling logging into my account due to not remembering the password or email
#1912 [22:02] <Lurks> maybe
#1913 [22:05] <Lurks> Broman i guess u'll have to contact mojang support with transaction ID/gift code, they can help with account issue https://help.mojang.com/customer/en/portal/articles/361380-what-is-a-transaction-id-
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#1916 [22:15] * staarwoolf [webchat@c-73-228-97-212.hsd1.ut.comcast.net] has joined #minecrafthelp
#1917 [22:15] <staarwoolf> Can I get some help logging into a very old account?
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#1919 [22:17] * John [webchat@c-73-178-188-136.hsd1.nj.comcast.net] has joined #minecrafthelp
#1920 [22:17] <John> My minecraft goes to the Mojang screen with the red bar, loads to 90%, and then crashes. Why does it crash?
#1921 [22:18] <CapFan67> John, when it crashes, do you get an error dialog box?
#1922 [22:19] <John> It pops up and just says that it crashed. I have the Game Output open and this is my exit code:
#1923 [22:19] <John> "23:15:15 monitor Process Monitor fatal Process crashed with exit code -805306369"
#1924 [22:20] <CapFan67> John, -805306369 is usually incompatible software. Let's see what's running:
#1925 [22:20] <CapFan67> ??> John tools/hjt
#1926 [22:20] <Absol> John: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1927 [22:20] <Absol> John: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1928 [22:21] <John> https://paste.ubuntu.com/p/XTHHkgbBJw/
#1929 [22:23] <CapFan67> You have several issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1930 [22:23] <CapFan67> ??> John av/adwcleaner
#1931 [22:23] <Absol> John: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1932 [22:23] <Absol> John: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1933 [22:23] * Haskill [webchat@cpe-70-123-142-176.austin.res.rr.com] has joined #minecrafthelp
#1934 [22:24] <Haskill> How do you turn off villages and structures?
#1935 [22:25] <CapFan67> Haskill, We help with Java Edition technical issues, such as client crashes. For ingame support, you might try reddit or https://www.minecraftforum.net/forums/support/java-edition-support
#1936 [22:25] * Haskill [webchat@cpe-70-123-142-176.austin.res.rr.com] has quit. (Client Quit)
#1937 [22:30] * John [webchat@c-73-178-188-136.hsd1.nj.comcast.net] has joined #minecrafthelp
#1938 [22:31] <John> Hey, I was just here and was told to clean & restart my computer.
#1939 [22:31] <CapFan67> John, Welcome back.
#1940 [22:31] <CapFan67> John, If ADWCleaner has finished, test the game.
#1941 [22:34] <John> It finally works. Thank you so much
#1942 [22:34] * RockyMtRob [webchat@67-0-1-44.albq.qwest.net] has joined #minecrafthelp
#1943 [22:34] <CapFan67> John, Outstanding. Enjoy!
#1944 [22:34] * RockyMtRob [webchat@67-0-1-44.albq.qwest.net] has quit. (Client Quit)
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#1948 [23:27] * Myownfriend3 [webchat@206-51-178-134.nktelco.net] has joined #minecrafthelp
#1949 [23:28] <Myownfriend3> i bought the minecraft app on microsoft app store but i cant open mod pack on twitch because it says i havent purchased it yet
#1950 [23:29] <mattym> Myownfriend3, The Microsoft store sells the "Bedrock Edition", while the Java Edition is what uses mods.
#1951 [23:29] <mattym> Myownfriend3, They are separate products, and separate purchases.
#1952 [23:30] <Myownfriend3> any idea how i get a refund on the mircosoft store?
#1953 [23:30] <mattym> Myownfriend3, Not sure they do, but you would need to contact their support.
#1954 [23:31] <Myownfriend3> ok. thanks
#1955 [23:31] * Myownfriend3 [webchat@206-51-178-134.nktelco.net] has quit. (Client Quit)
#1956 [23:52] * Mini [webchat@client-181-43-22-179.imovil.entelpcs.cl] has joined #minecrafthelp
#1957 [23:52] <Mini> Hi
#1958 [23:52] <Mini> I accidentally changed my username
#1959 [23:53] <CapFan67> Mini, In 30 days you'll be able to change it back.
#1960 [23:53] <Mini> I was checking if the username was available, so i pessed enter, but my pass was autofilled and it changed it
#1961 [23:53] <Mini> Is there nothing i canndo but wait a month?
#1962 [23:53] <CapFan67> Mini, Waiting is your only option.
#1963 [23:53] <Mini> Dang
#1964 [23:53] <Mini> K thx
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