#1 [00:09] * CalistaRww [webchat@216.180.143.106] has joined #minecrafthelp
#2 [00:10] <CalistaRww> I have an issue with my mouse controls, as in I cant control it at all. the mouse goes crazy. I have the same issue with the touchpad on my laptop
#3 [00:10] <CalistaRww> any idea how to fix it, using java edition 1.14 on windows 10
#4 [00:23] * thgilfonedrol [~u0_a307@176.113.74.4] has joined #minecrafthelp
#5 [00:29] * aidan [webchat@177.239.30.76.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#6 [00:30] <aidan> hi i have a problem loging in to my account but i dont know if someone here could help me
#7 [00:30] <CapFan67> aidan, What problem are you having?
#8 [00:31] <aidan> i dont remember the email i used to log last time in but i know the one used to register the account when i bought the game
#9 [00:31] <CapFan67> aidan, So you changed the account email, but don't know what you changed it to?
#10 [00:31] <aidan> i already sent an email to mojang but i dont know if provided enough info for them to help me
#11 [00:31] <aidan> aha
#12 [00:32] <CapFan67> aidan, You need to know the current email for self service account recovery. You'll need to contact Mojang Support. Do you need a link?
#13 [00:32] <aidan> yes please
#14 [00:32] <CapFan67> ??> aidan account/send-email
#15 [00:32] <Absol> aidan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#16 [00:32] <Absol> aidan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#17 [00:33] <aidan> thanks
#18 [00:34] <aidan> by any chance would you know what info would be enoght for me to be able to recover the account?
#19 [00:34] <CapFan67> aidan, Ideally, you give them the Transaction ID. That makes it very easy.
#20 [00:34] <aidan> my main issue is that i lost the transaction id cause i lost access to the email i used to reguster the account
#21 [00:35] <aidan> i have a vague idea of when the transaction was made and i know the credit card used for it but i dont have the id
#22 [00:35] <CapFan67> aidan, Let them know when you submit your request. If they have other original purchase information, they will let you know what you can provide to verify original ownership.
#23 [00:36] <aidan> ok thanks a bunch
#24 [00:36] <CapFan67> aidan, Best of luck with the recovery.
#25 [00:37] * aidan [webchat@177.239.30.76.cable.dyn.cableonline.com.mx] has quit. (Quit: webchat.esper.net)
#26 [00:38] <CalistaRww> I need help with my mouse being uncontrolable when in game
#27 [00:38] <CalistaRww> in the menus my mouse works fine but when trying to play it's impossible
#28 [00:39] <CapFan67> CalistaRww, I looked on the JIRA. There are a few reports, though none exactly like yours. Looks like erratic mouse trouble is a pending bug
#29 [00:39] <CapFan67> CalistaRww, Reports like this one: https://bugs.mojang.com/browse/MC-150407
#30 [00:40] <CalistaRww> ahh yea thats not it saddly
#31 [00:41] <CapFan67> CalistaRww, The only instance I'm aware of that matches your description is connecting with Remote Desktop, or virtual KVM software. ...and that's a java bug that won't be fixed for a while.
#32 [00:42] <CapFan67> CalistaRww, Remote/Virtual report: https://bugs.mojang.com/browse/MC-126875
#33 [00:43] * I_Faisal [webchat@51.36.234.17] has joined #minecrafthelp
#34 [00:43] <CalistaRww> well shit, thats what I'm doing with the shadowblade pc
#35 [00:43] <Absol> CalistaRww: Please keep it civil
#36 [00:43] <CalistaRww> sorri
#37 [00:43] <I_Faisal> hi guys, so someone joined to my email and requested a deleting account and he deleted mine
#38 [00:43] <CapFan67> CalistaRww, Ah. Then it is a known bug. I reported it ages ago, but no fix yet. It's out of Mojang's control. Rumor has it, the change has been submitted in the Java Development, but hasn't propagated.
#39 [00:44] <I_Faisal> how can I fix it?
#40 [00:44] <CapFan67> I_Faisal, If someone has deleted your account, you will need to contact Mojang Support. Do you need a link?
#41 [00:44] <I_Faisal> yes please
#42 [00:44] <CapFan67> ??> I_Faisal account/send-email
#43 [00:44] <Absol> I_Faisal: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#44 [00:44] <Absol> I_Faisal: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#45 [00:46] * NeedHelpPlease [webchat@198.244.106.103] has joined #minecrafthelp
#46 [00:47] <CapFan67> CalistaRww, Reading the comments, looks like Pokechu22 thinks the LWJGL change will propagate to production soon. Here's hoping.
#47 [00:47] * Ink [webchat@24-121-173-9.kingcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#48 [00:48] <CalistaRww> it's strange becuese I used it before on the shadowblade but I restored the cloud PC and now it gives me trouble
#49 [00:49] <Ink> Hello, I have a issue with my Minecraft launcher, after reinstalling Minecraft if I try to install a version it says failed to download (version).json. What can I do to fix this? I have been trying to fix this for days now and have not been able to work it out.
#50 [00:49] <CapFan67> CalistaRww, It started failing for me in the 1.13 snapshots.
#51 [00:49] <CapFan67> Ink, Download failures usually turn out to be AV/Security software. Here's our information on it:
#52 [00:49] <CapFan67> ??> Ink error/download
#53 [00:49] <Absol> Ink: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#54 [00:49] <I_Faisal> CapFan67 is there anyway that can mojang delete my name? so I can take it from another account? because the account has been deleted
#55 [00:50] <CapFan67> I_Faisal, If you demonstrate ownership, they will reactivate your account. It you don't demonstrate ownership, well, they don't let non-owners delete names on request.
#56 [00:51] <NeedHelpPlease> Hello, does anyone have any suggestions on how I can get Minecraft for Windows 10 to recognize my account? I purchased Minecraft for Windows 10 via the Oculus Store on 2016-09-10, but when I try and run Minecraft for Windows 10, it thinks that I haven't purchased it before. When I click Sign In, it directs me to purchase Minecraft again. Any sugges
#57 [00:51] <NeedHelpPlease> tions?
#58 [00:51] <CapFan67> NeedHelpPlease, Educate me. What is the "Oculus Store"?
#59 [00:51] <I_Faisal> I can't demonstrate ownership! and no one can so the name is still in old account deleted in mojang
#60 [00:52] <Ink> A problem that I forgot to mention is that when starting the Minecraft launcher there are no versions in the launcher or in the area of settings to choose a version, it seems to be blank.
#61 [00:53] <CapFan67> Ink, Failing to download the .json would do that.
#62 [00:54] <I_Faisal> and I don't remember the password to migrate the account
#63 [00:54] <CapFan67> NeedHelpPlease, I'm going to assume Oculus is it's own platform, and not associated with the Windows Store. That being the case, Bedrock licenses separately on each platform. For example, an XBoxOne license does not carry over to Windows 10.
#64 [00:54] <Ink> I have no antimalware software downloaded. Any other ideas of what it could be? If not I understand, I have not had much luck with anyone knowing a solution.
#65 [00:55] <NeedHelpPlease> The Oculus Store sold a copy of Minecraft which was the Windows 10 version but also worked with the VR headset. My receipt says Minecraft: Windows 10 Edition Beta
#66 [00:55] <CapFan67> I_Faisal, Only Mojang can tell you what degrees of freedom you will have with the account. You'll need to contact them and work with their support people.
#67 [00:55] <CapFan67> NeedHelpPlease, Sold through the Windows store? ...or is Oculus it's own platform?
#68 [00:56] <NeedHelpPlease> The last time it was working, it successfully linked to the Windows Store, but it had been sold via the Oculus Rift Digital Store
#69 [00:57] <NeedHelpPlease> Previously, I was able to play on both the headset as well as the traditional monitor
#70 [00:57] <CapFan67> NeedHelpPlease, Interesting. We offer Java Edition technical support in this channel, and don't know very much about Bedrock. I don't know how that edition licenses.
#71 [00:57] <CapFan67> NeedHelpPlease, Very specifically I mean how the oculus edition licenses.
#72 [00:59] <NeedHelpPlease> Hmm, okay. I had sent out an email to Mojang for support, but seeing as the wait was very long I thought chat might be able to help me quicker. If the Java Edition functions differently, I may just have to wait for a response. Thanks though.
#73 [00:59] <CapFan67> You can probably get a quicker answer on Reddit or the Minecraft forums.
#74 [01:00] <NeedHelpPlease> Alright, I will try that next. Thanks!
#75 [01:00] <NeedHelpPlease> Alright, I will try that next. Thanks!
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#77 [01:19] <CalistaRww> update on my mouse problem
#78 [01:19] <CalistaRww> it only seems to be an issue when in windowed mode on the remote desktop
#79 [01:19] <CalistaRww> when in fullscreen it works fine
#80 [01:27] <thgilfonedrol> CalistaRww: is this on 1.14?
#81 [01:27] <CalistaRww> yes
#82 [01:28] <thgilfonedrol> CalistaRww: can you post your findings in the comment thread for the bug report?
#83 [01:28] <I_Faisal> CapFan67 how can I contact with support?
#84 [01:29] <I_Faisal> livechat?
#85 [01:29] <CalistaRww> sure
#86 [01:30] <thgilfonedrol> CalistaRww: awesome, thanks! seems 1.14 uses lwjgl w/ an updated glfw version, so there may be slightly different behaviour now I suppose
#87 [01:31] <thgilfonedrol> ??> I_Faisal account/send-email
#88 [01:31] <Absol> I_Faisal: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#89 [01:31] <Absol> I_Faisal: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#90 [01:31] <thgilfonedrol> ??> I_Faisal account/trans-id
#91 [01:31] <Absol> I_Faisal: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#92 [01:43] * ineedhelp [webchat@ip68-231-145-183.tc.ph.cox.net] has joined #minecrafthelp
#93 [01:44] <ineedhelp> how do i find my extremely old legacy account username? i have the email but not the username...
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#101 [03:06] <AaronScythe> Anyone know how long it takes a password reset email to come through on average/at a stretch? Getting concerned now
#102 [03:14] * Sclul [webchat@5-231-176-139.ktk-ip.de] has joined #minecrafthelp
#103 [03:17] <Sclul> Hi there I cant login into mine minecraft account. If I try logging in using the launcher or the website I just get the error message: "Could not connect to server.". But when I'm using a different IP it works and I can login.
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#106 [03:25] <AaronScythe> Sclul, I'd chance a guess that there may be an IP ban at play (I'm no expert)\
#107 [03:27] <Sclul> Any idea how I got an IP Ban? I played like 80% single player and online only on private server.
#108 [03:30] <AaronScythe> Might not have been you. If you can freely change the IP there's probably someone else out there with similar access to multiple addresses which may include that one (This is kind of common).
#109 [03:30] <AaronScythe> Can you swap back to that same original IP to test again? And even better with another account if possible? Just trying to see if an IP ban is indeed the case
#110 [03:31] <Sclul> I used TOR to have a different IP and I'm not using a VPN or anything like this.
#111 [03:38] <AaronScythe> Ah, TOR. That means any number of people could have connected to and used that node... It kind of defeats the purpose of a TOR network to login to something anyways.
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#116 [04:38] * jjcasco99 [webchat@175.red-88-5-15.dynamicip.rima-tde.net] has joined #minecrafthelp
#117 [04:38] <jjcasco99> hi?
#118 [04:38] <jjcasco99> i need help
#119 [04:39] <jjcasco99> i dont remember my email account and my password of the java minecraft account
#120 [04:40] <jjcasco99> i bought minecraft in 2013
#121 [04:40] <jjcasco99> what i can do? :(
#122 [04:45] * jjcasco99 [webchat@175.red-88-5-15.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#123 [04:53] * Hux [webchat@5.149.156.125] has joined #minecrafthelp
#124 [04:53] <Hux> Hello!
#125 [04:54] <Hux> I have a problem with playing Minecraft on this pc
#126 [04:55] <Hux> Is anyone there?
#127 [04:55] <Hux> Is anyone there?
#128 [04:57] * Hux [webchat@5.149.156.125] has left #minecrafthelp
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#133 [05:35] * macguy [webchat@123203151123.ctinets.com] has joined #minecrafthelp
#134 [05:37] <macguy> I'm playing minecraft on a mac and i can't play minecraft in 1.14. The game crash when i load a old world or create a new world. Older versions of minecraft works fine.
#135 [05:37] <macguy> the game is unplayable
#136 [05:40] * Alabasta [webchat@5-231-180-55.ktk-ip.de] has joined #minecrafthelp
#137 [05:42] <Alabasta> I cant open any Mojang account websites and i cant login into minecraft. I always get an error that says: ERROR 403 request could not be satisfied
#138 [05:43] * Bako [webchat@185.127.22.111] has joined #minecrafthelp
#139 [05:46] <Alabasta> heeelp
#140 [05:51] * Adderie [webchat@42.188.189.114] has joined #minecrafthelp
#141 [05:53] <Adderie> Hey, just a quick question. i sent an email weeks ago regarding my account, anyone know how long the wait usually is?
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#143 [05:57] * sweeneypaul [webchat@14.226-2-80.static.virginmediabusiness.co.uk] has joined #minecrafthelp
#144 [05:58] <sweeneypaul> looks like my account has been migrated to an account that isnt mine, is it really 1 month + to get this resolved?
#145 [06:01] <AaronScythe> Trying to find that answer out myself :/
#146 [06:01] <AaronScythe> Got the email, tried to login to client, sent reset email and hours later nothing
#147 [06:03] <Adderie> same here
#148 [06:04] <Adderie> but mine was migrated a year ago i think, didnt pay attention to that email because its an old one :(
#149 [06:04] <Adderie> just recently found out and trying to get it back at the moment
#150 [06:05] <AaronScythe> I never did, and have the added issue of a gift code being used which is fun...
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#155 [06:18] * saigon [webchat@nat28.merinet.pl] has joined #minecrafthelp
#156 [06:18] <saigon> Hi
#157 [06:19] <saigon> Hello. I can't migrate my minecraft account because i don't remember email, and transaction ID. I bought minecraft account +- 8 years ago. Can you help me migrate my account?
#158 [06:20] <saigon> :9
#159 [06:20] <saigon> :(
#160 [06:24] * saigon [webchat@nat28.merinet.pl] has joined #minecrafthelp
#161 [06:25] <saigon> Hello. I can't migrate my minecraft account because i don't remember email, and transaction ID. I bought minecraft account +- 8 years ago. Can you help me migrate my account?
#162 [06:25] <saigon> ~8years ago*
#163 [06:31] * saigon [webchat@nat28.merinet.pl] has quit. (Quit: webchat.esper.net)
#164 [06:45] * mellis [webchat@c83-252-9-250.bredband.comhem.se] has joined #minecrafthelp
#165 [06:46] <mellis> hey guys, my minecraft (1.14 only) crashes when i load up a world or decide to join a server
#166 [06:47] <mellis> it's unable to generate a crash report
#167 [06:50] * Lukass_cze [webchat@188-175-139-139.client.rionet.cz] has joined #minecrafthelp
#168 [06:51] <Lukass_cze> Hello, is there anybody from mojang? Or is this only community help?
#169 [06:52] <mellis> community help
#170 [06:52] <Lukass_cze> Ouch... okay, thanks for answer :)
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#175 [07:30] * Diamentis [webchat@anantes-653-1-180-88.w109-211.abo.wanadoo.fr] has joined #minecrafthelp
#176 [07:30] <Diamentis> Hi, is there someone ?
#177 [07:31] <Diamentis> I sent some e-mail to the support but, they still not responding me
#178 [07:31] <Diamentis> I deleted the email that I used to create my minecraft account, now I can't migrate my account
#179 [07:32] <Greymagic27> Diamentis, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#180 [07:32] <Greymagic27> Adderie, ^
#181 [07:36] * someoneshackingme [webchat@ip4d14f862.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#182 [07:37] <Diamentis> Ok, and I have a second question, I used to still connect to my account with my username and my password, but now I can't connect anymore and I didn't changed my password.
#183 [07:38] <someoneshackingme> Hi, someone keeps changing my e-mail and is trying to change my password an security questions. Thats pretty annoying. I tryed to just deactivate the account but i got an error message
#184 [07:38] <Greymagic27> Diamentis, They should be able to sort that in the email
#185 [07:38] <Greymagic27> ??> someoneshackingme account/send-email
#186 [07:39] <Absol> someoneshackingme: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#187 [07:39] <Absol> someoneshackingme: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#188 [07:39] * Diamentis [webchat@anantes-653-1-180-88.w109-211.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#189 [07:39] <someoneshackingme> well i did that. thing is its still happening and im getting pretty annoyed clicking the i-didntchange-that-email-button every two seconds...
#190 [07:39] <someoneshackingme> thanks anyways
#191 [07:45] * saigon [webchat@nat28.merinet.pl] has joined #minecrafthelp
#192 [07:46] <saigon> Hello. I can't migrate my minecraft account because i don't remember email, and transaction ID. I bought minecraft account ~8 years ago. Can you help me migrate my account?
#193 [08:17] * Leah [webchat@118.211.169.22] has joined #minecrafthelp
#194 [08:18] <Leah> Yo as soon as press play it says, "Unable to create temporary directory." soo... any advice
#195 [08:20] <CapFan67> Leah, when you see the error, is there a "more details" button showing?
#196 [08:20] <Leah> Mm i'll check
#197 [08:20] <CapFan67> Leah, If so, can you copy the "more details" information to http://paste.ubuntu.com/ and create a paste that we can view?
#198 [08:21] <Leah> Ah I just got it work but thank you I appreciate your help!
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#200 [08:28] * Snowbearkay [webchat@63-135-28-106.eastlink.ca] has joined #minecrafthelp
#201 [08:30] <Snowbearkay> I just bought minecraft java edition, and it wont play, just keeps crashing
#202 [08:30] <CapFan67> Snowbearkay, When it crashes, do you see an error number or description? Or do you just see "not responding"?
#203 [08:30] <Snowbearkay> a description
#204 [08:31] <CapFan67> Snowbearkay, ...what description do you see?
#205 [08:32] <Snowbearkay> an unexpected error as occured, sorry for your inconvience
#206 [08:32] <CapFan67> Snowbearkay, Is there a "more details" link in the error box?
#207 [08:32] <Snowbearkay> nope
#208 [08:33] <CapFan67> Snowbearkay, Ok. Crashes without error information is often incompatible software running on your system. Let's take a look:
#209 [08:33] <CapFan67> ??> Snowbearkay tools/hjt
#210 [08:33] <Absol> Snowbearkay: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#211 [08:33] <Absol> Snowbearkay: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#212 [08:33] * Marwlow123 [webchat@77.111.244.7] has joined #minecrafthelp
#213 [08:34] <Marwlow123> fake
#214 [08:34] <Marwlow123> mne ne sapuskaetsa minecraft
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#216 [08:37] <Snowbearkay> https://paste.ubuntu.com/p/J2J9Ws6pwz/
#217 [08:39] <CapFan67> Snowbearkay, The good news is that I don't see any malicious or incompatible software. So, we have more work to do.
#218 [08:40] <CapFan67> Snowbearkay, Let's take a look at the game log at the time of the crash:
#219 [08:40] <CapFan67> ??> Snowbearkay launcher/log
#220 [08:40] <Absol> Snowbearkay: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#221 [08:47] * Snowbearkay [webchat@63-135-28-106.eastlink.ca] has joined #minecrafthelp
#222 [08:47] <Snowbearkay> this is the game log https://paste.ubuntu.com/p/JDgfKYTZfQ/
#223 [08:49] <Greymagic27> Snowbearkay, That doesn't show any unusual things, let's take a look and see if a full launcher log reveals anything:
#224 [08:49] <Greymagic27> ??> Snowbearkay launcher/log-txt
#225 [08:49] <Absol> Snowbearkay: We need to see your full launcher log, which is created in the game directory.
#226 [08:49] <Absol> Snowbearkay: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#227 [08:49] * nawaf [webchat@2.88.179.153] has joined #minecrafthelp
#228 [08:50] <Snowbearkay> https://paste.ubuntu.com/p/qfpPv6SkPF/
#229 [08:51] <Greymagic27> Snowbearkay, This may just give me exactly the same thing but can you go here - C:\Users\hristy\AppData\Roaming\.minecraft\hs_err_pid5920.log - and send that log using paste.ubuntu.com ?
#230 [08:51] <nawaf> 1131c84610e94d5eb1e86823df29a432
#231 [08:52] <Greymagic27> nawaf, Hey. Can we help?
#232 [08:52] <nawaf> Hey. yeah please i have some issues with saving the game
#233 [08:52] <nawaf> i can't log in
#234 [08:52] <nawaf> https://paste.gg/p/anonymous/b2ea6fbede124c88809212f441e1a9d4/revisions
#235 [08:52] <Greymagic27> nawaf, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#236 [08:53] <Greymagic27> ??> nawaf tools/hjt
#237 [08:53] <Absol> nawaf: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#238 [08:53] <Absol> nawaf: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#239 [08:54] <Snowbearkay> https://paste.ubuntu.com/p/MTchQ2dJ5t/
#240 [08:55] <Greymagic27> It's having a hard time writing the problematic frame meaning I can't pinpoint what's causing the crash. We'll start by checking if you need any new drivers and move on from there:
#241 [08:55] <Greymagic27> ??> Snowbearkay win/dxdiag
#242 [08:55] <Absol> Snowbearkay: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#243 [08:57] <Snowbearkay> https://paste.ubuntu.com/p/GZWkG644wr/
#244 [09:02] <Greymagic27> Snowbearkay, I think I've found the issue. Your processor only supports up to windows 7. You can either downgrade or buy a new GPU if you're on a desktop PC
#245 [09:02] <Snowbearkay> I am on a laptop
#246 [09:03] * AdamsCZE [webchat@109.105.53.66] has joined #minecrafthelp
#247 [09:03] <AdamsCZE> Hallo i need help i want help with minecraft startup
#248 [09:03] * NewEra [webchat@net-93-150-78-173.cust.vodafonedsl.it] has joined #minecrafthelp
#249 [09:03] <NewEra> hi
#250 [09:03] <Snowbearkay> what do you mean by downgrade? is it my operating system cause im running windows 10 ????
#251 [09:04] <AdamsCZE> yes windows 10
#252 [09:04] <NewEra> i need help
#253 [09:04] <Greymagic27> Snowbearkay, Yea. Your processor doesn't have drivers for windows 10 so it won't work
#254 [09:04] <Greymagic27> NewEra, AdamsCZE What's the issue?
#255 [09:04] <AdamsCZE> startup error
#256 [09:04] <Greymagic27> AdamsCZE, What sort of error?
#257 [09:04] <Snowbearkay> does minecraft java edition work on windows 7?
#258 [09:04] <NewEra> some one stole my accont and i can't change the email/password
#259 [09:04] <Greymagic27> Snowbearkay, Yep. It's supported on most operating systems
#260 [09:05] <Greymagic27> NewEra, Have you emailed mojang?
#261 [09:05] <Snowbearkay> ok so if i revert back to windows 7 it should work then?
#262 [09:05] * AdamsCZE [webchat@109.105.53.66] has quit. (Client Quit)
#263 [09:05] <Greymagic27> Snowbearkay, Yep!
#264 [09:05] <Snowbearkay> ok thanks thats not a problem, i hate windows 10 anyways.
#265 [09:05] * AdamsCZE [webchat@109.105.53.66] has joined #minecrafthelp
#266 [09:06] * CELOAU [webchat@80-90-128-17.static.oxid.cz] has joined #minecrafthelp
#267 [09:06] <Greymagic27> Snowbearkay, No problem. Do you need some steps on how to revert back to windows 7?
#268 [09:06] <NewEra> Greymagic27 I tried but I didn't get a reply
#269 [09:06] <Greymagic27> NewEra, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#270 [09:06] <CELOAU> ehm
#271 [09:06] <Snowbearkay> i think i might have to reformat then reinstall windows 7
#272 [09:06] <Greymagic27> CELOAU, Hey. How can we help?
#273 [09:07] <Greymagic27> Snowbearkay, See if this helps: https://support.microsoft.com/en-gb/help/4027936/windows-10-go-back-to-windows-7-or-windows-81
#274 [09:07] <NewEra> 29/5000
#275 [09:07] <NewEra> I wrote before March 22nd
#276 [09:07] <CELOAU> when i try to start playing minecraft it instantly crashes and its saying like really long error log
#277 [09:07] <NewEra> my english is bad because im italian sorry xd
#278 [09:07] <Greymagic27> NewEra, Check your spam box for a reply. If you've not got one send them another email but use another email address
#279 [09:07] <Greymagic27> ??> CELOAU launcher/log
#280 [09:07] <Absol> CELOAU: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#281 [09:07] <CELOAU> wdym by that
#282 [09:08] <NewEra> Greymagic27i don't have email on spam
#283 [09:08] <CELOAU> welp gimme sec ill try to copy it
#284 [09:08] <CELOAU> oh sorry for disturbing it just worked lmao
#285 [09:08] <CELOAU> anyways thx
#286 [09:09] <Snowbearkay> i will have to reformat and go back to win 7...cause i have had windows 10 for a year or more
#287 [09:09] * AdamsCZE [webchat@109.105.53.66] has quit. (Client Quit)
#288 [09:09] <NewEra> I can't play from March 10th I'm tired of waiting
#289 [09:09] * Snowbearkay [webchat@63-135-28-106.eastlink.ca] has quit. (Quit: webchat.esper.net)
#290 [09:09] <NewEra> i need to change my email
#291 [09:10] <NewEra> for change password and play
#292 [09:10] <Greymagic27> NewEra, You'll have to contact them, they are the only people who can help with account issues
#293 [09:10] <NewEra> you can't?
#294 [09:10] <Greymagic27> ??> NewEra info/volunteer
#295 [09:10] <Absol> NewEra: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#296 [09:11] * Max9 [webchat@p5DC1663B.dip0.t-ipconnect.de] has joined #minecrafthelp
#297 [09:11] <NewEra> i'm always unluky
#298 [09:12] * NewEra [webchat@net-93-150-78-173.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#299 [09:12] <Max9> hi i cant log into my account, reset passwort, delete or make a new one since months what should i do?
#300 [09:13] <Greymagic27> Max9, Hey. Out of curiosity, what does it say when you try to login?
#301 [09:13] <Max9> invalid passwort or email
#302 [09:13] <Max9> if i try 2 create a new one it stays there is already an account
#303 [09:13] <Greymagic27> Max9, I'd like to run a check for any software that could block you from logging in:
#304 [09:13] <Greymagic27> ??> Max9 tools/hjt
#305 [09:13] <Absol> Max9: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#306 [09:13] <Absol> Max9: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#307 [09:14] * Puffinko [webchat@62.197.235.1] has joined #minecrafthelp
#308 [09:14] <Max9> btw i was never able 2 login
#309 [09:15] <Greymagic27> Max9, Then it's likely that something may be blocking you from logging in, follow the steps I posted above
#310 [09:15] <Puffinko> hello I need help whit minecraft modpack from twitch and it cant run it write error
#311 [09:15] <Greymagic27> ??> Puffinko mods
#312 [09:15] <Absol> Puffinko: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#313 [09:15] <Absol> Puffinko: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#314 [09:17] * Gradi [webchat@p5DE5F5AE.dip0.t-ipconnect.de] has joined #minecrafthelp
#315 [09:18] * Puffinko [webchat@62.197.235.1] has quit. (Client Quit)
#316 [09:18] <Gradi> Hello, i cant login to my accout because I dont know two of my security questions. The problem is that the e-mail adress is not active anymore so I cant request them.
#317 [09:18] * E_J_H_A_ [webchat@82-72-78-36.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#318 [09:19] <E_J_H_A_> Hi
#319 [09:19] <Gradi> The email adress was created in 2014 when I bought MC. but since then I have changed my email and now i cant do anything to get this mail :(
#320 [09:19] * E_J_H_A_ [webchat@82-72-78-36.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#321 [09:20] <CapFan67> Gradi, Hi
#322 [09:20] <Gradi> Hey
#323 [09:20] <CapFan67> Gradi, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you don't have two of these three things, you will need to contact Mojang Support.
#324 [09:20] <CapFan67> Do you need a link?
#325 [09:21] <Gradi> The email does not exist anymore and I know only one of the two questions
#326 [09:21] <CapFan67> Gradi, *nods* So, account management will require contacting Mojang Support to get it sorted. Do you need a link to the web form?
#327 [09:22] <Gradi> yes, please
#328 [09:22] <CapFan67> ??> Gradi account/send-email
#329 [09:22] <Absol> Gradi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#330 [09:22] <Absol> Gradi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#331 [09:22] <Gradi> didnt play MC since 2016. Can login in client and play but not at MC.net
#332 [09:22] <Gradi> thank you :)
#333 [09:30] * FairyToxy [webchat@p4FDF77E0.dip0.t-ipconnect.de] has joined #minecrafthelp
#334 [09:30] <FairyToxy> Hello
#335 [09:30] <CapFan67> Hi
#336 [09:30] <Greymagic27> Max9, How's that log coming along?
#337 [09:30] * Max9 [webchat@p5DC1663B.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#338 [09:31] <FairyToxy> I Forgot my Passwort and the email I used to log in was deleted by Google, so since I am not log in to the Mojang Website I can´t reset my passwort. Any Solutions ?
#339 [09:31] <FairyToxy> Already sent the Mojang Support a Email
#340 [09:31] <FairyToxy> but maybe you know how to help
#341 [09:31] <CapFan67> FairyToxy, Have you tried recovering or recreating your email? That's likely the fastest route.
#342 [09:32] <FairyToxy> That is not Able, because Google Completly deleted it so If I try to recover they tell me the email is not existent
#343 [09:32] <CapFan67> FairyToxy, ...and thus "recreate" as the alternative?
#344 [09:33] <FairyToxy> Didnt tried it but would I still get the emails that used to go to the email ?
#345 [09:34] <CapFan67> FairyToxy, An address is an address. If you recreate the destination, then email directed will be received.
#346 [09:35] <FairyToxy> I will try it, I will stay in the chat so if it doesnt work I will contact you again, Thanks CapFan !
#347 [09:35] <CapFan67> FairyToxy, That seems to be your best alternative for rapid resolution. If you can't recreate the email address, for whatever reason, you will need to wait for Mojang to respond.
#348 [09:35] <FairyToxy> Thanks :)
#349 [09:38] <FairyToxy> like the @gmail,com has to be the same or could I use .net ?
#350 [09:38] <CapFan67> FairyToxy, It would need to match exactly.
#351 [09:39] <Andrio> Does gmail.net even exist?
#352 [09:39] <Andrio> No, it doesn't
#353 [09:39] * Darco [webchat@cpe-98-10-118-236.rochester.res.rr.com] has joined #minecrafthelp
#354 [09:39] <Darco> Intel 530 Graphics will not work with new minecraft is that correct?
#355 [09:41] <CapFan67> Darco, That probably depends on rather your hardware is locked, or if it allows the installation of Intel Drivers.
#356 [09:41] <FairyToxy> Allright I will need to wait till Mojang respond me because if I try to Log in with the email they tell me the Email doesnt exist, but if I try to Create a Account with the exact same email they tell me it is already used
#357 [09:42] <CapFan67> FairyToxy, Ah. So, you tried to recreate the email with your provider, but someone has nabbed it? Unfortunate.
#358 [09:42] <Darco> I went to the intel website and downloaded everything and it says its up to data. When I launch mc I get the crash # Problematic frame:
#359 [09:42] <Darco> # C [ig9icd64.dll+0x23944]
#360 [09:42] * Tina [webchat@athedsl-4367910.home.otenet.gr] has joined #minecrafthelp
#361 [09:43] <FairyToxy> I hope Mojang can help me, It would be enough if they tell me my password so I can log in into my account
#362 [09:43] <CapFan67> Darco, "ig9xxx" in general *should* work with the proper driver. Let's look at your hardware/drivers:
#363 [09:43] <CapFan67> ??> Darco win/dxdiag
#364 [09:43] <Absol> Darco: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#365 [09:43] <CapFan67> FairyToxy, They cannot tell you your password. However, after you demonstrate original ownership, they can set it to a new password for you.
#366 [09:44] <CapFan67> FairyToxy, Same with your email. They can set it to a new email for you.
#367 [09:44] <Tina> Hi! So I tried to join a server and I instantly timed out. Then I tried to log back into the same server and mincarft thinks that I'm into that server when i'm not. Anyone knows how I can fix that?
#368 [09:44] <FairyToxy> And how do I demonstrate them that I am the original ownership
#369 [09:45] <CapFan67> Tina, Time-outs usually involve a poor connection on your end or on the server end. If the server thinks you're still connected, that's a server issue. You need to contact the server owner.
#370 [09:45] <CapFan67> FairyToxy, Ideally with the Transaction ID. If you *can't* find it, then if they have other original purchase information, they'll ask you for it.
#371 [09:46] <FairyToxy> crap, I think I am messed up ;c
#372 [09:46] <Tina> hmm, I actually did and both Head Staff of the server tried to kick me from the server to see if it would work but nothing really happened?
#373 [09:46] <FairyToxy> Then I will need to buy a new account Nice ;)
#374 [09:46] <FairyToxy> CapFan, Thanks For Helping me, I will buy a new account
#375 [09:47] <CapFan67> Tina, Again, that's on the server end. Mojang doesn't block your login when you're already connected. In fact, normally you simply boot the first login when you try logging in a second time.
#376 [09:47] <FairyToxy> Have a Good Day
#377 [09:47] <CapFan67> FairyToxy, Very best of luck with the recovery.
#378 [09:47] <Tina> oh okay, i'll try again ty!
#379 [09:48] * Tina [webchat@athedsl-4367910.home.otenet.gr] has quit. (Quit: webchat.esper.net)
#380 [09:48] <CapFan67> Darco, When you create the DxDiag paste, give us the link.
#381 [09:49] <Darco> https://paste.gg/p/anonymous/988ffa42513f4d09b4c9d8b6b340bf64
#382 [09:49] <Darco> I think this is what you need
#383 [09:51] <CapFan67> Darco, Your driver is dated: 2/27/2018. The Dell website has a driver dated 05 Feb 2019. https://www.dell.com/support/home/us/en/04/product-support/product/latitude-e5470-laptop/drivers
#384 [09:53] <CapFan67> Darco, Dell drivers are likely safer. If you're feeling very frisky, Intel's driver is dated 4/18/2019 (But is DCH). https://downloadcenter.intel.com/product/88345/Intel-HD-Graphics-530
#385 [09:55] <Darco> Im trying the dell one now
#386 [10:02] * herogames436 [webchat@b3d45a46.virtua.com.br] has joined #minecrafthelp
#387 [10:02] <herogames436> hi
#388 [10:03] <Greymagic27> herogames436, Hey. How can we help?
#389 [10:03] <herogames436> my problem is i can`t dowload the minecraft
#390 [10:04] <Greymagic27> herogames436, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#391 [10:04] <Greymagic27> ??> herogames436 tools/hjt
#392 [10:04] <Absol> herogames436: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#393 [10:04] <Absol> herogames436: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#394 [10:09] <herogames436> but the mensage show is:an error occuredcheck to make space enough on your disc and retry or cancel . but my disc have 400GB and i think the minecraft don´t need this
#395 [10:11] <Greymagic27> herogames436, I'd like to take a look at all your running processes to see if any of those could cause your issue, could you run the tool and follow the steps?
#396 [10:12] <herogames436> ok
#397 [10:12] <herogames436> i cant run the hijack
#398 [10:13] <Greymagic27> herogames436, Why not?
#399 [10:13] <herogames436> show this mensage:run time error ´481´ invalid picture
#400 [10:14] <Greymagic27> herogames436, Let's try this tool instead:
#401 [10:14] <Greymagic27> ??> herogames436 tools/otl
#402 [10:14] <Absol> herogames436: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#403 [10:14] <Absol> herogames436: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#404 [10:15] <CapFan67> Note: Error 481: Invalid Picture - is caused when there's not enough driver space in the temp folder for windows to execute the application.
#405 [10:19] <Greymagic27> herogames436, Whilst that scan is going. Can you open file explorer and click on 'this PC'
#406 [10:19] <Greymagic27> When you do that, can you tell me what your C drive storage is at?
#407 [10:21] <CapFan67> That assumes your OS is installed on your C drive. If your computer is setup in a non-standard way, check your boot volume, whatever letter it may be.
#408 [10:23] <CapFan67> The two locations of interest would be %temp% and %systemroot% . Whatever driver letter those two take you to need sufficient available space.
#409 [10:24] <CapFan67> ...and as a final note before I wander off again, this can potentially be caused by 3rd party drive management software or encryption software (such as PGP).
#410 [10:34] * mellis [webchat@c83-252-9-250.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#411 [10:42] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#412 [10:43] <herogames436> and what i do when i paste it on ubuntu pastebin?
#413 [10:45] <Greymagic27> Send the URL here. Also read what was posted above by me and CapFan67
#414 [10:46] <herogames436> https://paste.ubuntu.com/p/jH6VzBGW3h/plain/
#415 [10:46] * thgilfonedrol [~u0_a307@176.113.74.4] has quit. (Ping timeout: 189 seconds)
#416 [10:46] <Greymagic27> herogames436, You've got a piece of malware known to cause your issue, running this tool will remove it:
#417 [10:46] <Greymagic27> ??> herogames436 av/adwcleaner
#418 [10:47] <Absol> herogames436: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#419 [10:47] <Absol> herogames436: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#420 [10:48] * slee [~slee@2604:2d80:8401:8fdf:287c:8e9a:4120:8c80] has joined #minecrafthelp
#421 [10:57] * erratic [~paige@119.235.48.202] has joined #minecrafthelp
#422 [11:01] * DrDrim [webchat@5ec24050.skybroadband.com] has joined #minecrafthelp
#423 [11:01] <DrDrim> Hello
#424 [11:01] <Greymagic27> DrDrim, Hey. How can we help?
#425 [11:02] <DrDrim> My mojang loading screen is stuck and minecrfat becer loads...
#426 [11:02] <DrDrim> never*
#427 [11:02] <Greymagic27> DrDrim, This issue is usually caused by malware, running the following tool will remove the malware and in turn fix your minecraft:
#428 [11:02] <Greymagic27> ??> DrDrim av/adwcleaner
#429 [11:02] <Absol> DrDrim: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#430 [11:02] <Absol> DrDrim: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#431 [11:03] <DrDrim> Ok thanks!
#432 [11:04] * Adderie [webchat@42.188.189.114] has quit. (Quit: webchat.esper.net)
#433 [11:05] * DrDrim [webchat@5ec24050.skybroadband.com] has quit. (Client Quit)
#434 [11:20] * CianTheKiwi [webchat@sky-78-17-164-97.bas512.cwt.btireland.net] has joined #minecrafthelp
#435 [11:21] * Lucas [webchat@ip72-201-160-176.ph.ph.cox.net] has joined #minecrafthelp
#436 [11:24] <CianTheKiwi> Anyone able to help?
#437 [11:24] <Lucas> Hi, trying to transfer a world from Xbox 360 to Xbox One using an active MS Live account and using the Save-Upload feature in Minecraft. We are logged into 360 and One using the same profile/MS account. On the 360 side it says the Upload was successful, but on the One side, when we click Sync Old Worlds, it says none exist.
#438 [11:24] <Greymagic27> CianTheKiwi, Sure. What's the issue?
#439 [11:24] <Greymagic27> ??> Lucas bedrock/support
#440 [11:24] <Absol> Lucas: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#441 [11:25] <Lucas> OK, they didn't explain that when Mojang sent me this link, thanks.
#442 [11:26] <Greymagic27> Lucas, This link is only for technical issues and account technical issues. We don't have the resources to provide account support
#443 [11:27] <CianTheKiwi> Well I ant login to my account, and the email used for it is no longer available to access
#444 [11:28] * Ant1 [webchat@cpc95522-derb17-2-0-cust440.8-3.cable.virginm.net] has joined #minecrafthelp
#445 [11:28] <CianTheKiwi> Cant login*
#446 [11:28] <Greymagic27> CianTheKiwi, When you try to login to your account, do you get any sort of error message?
#447 [11:28] <CianTheKiwi> Nope, it says my password is incorrect
#448 [11:28] <Ant1> Hey, I forgot my Security questions and my email is innacessable
#449 [11:28] <CianTheKiwi> Same here Ant1
#450 [11:29] <Ant1> Nightmare isnt't it
#451 [11:29] <Greymagic27> ??> Ant1 account/send-email
#452 [11:29] <Absol> Ant1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#453 [11:29] <Absol> Ant1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#454 [11:29] <CianTheKiwi> Yeah, I got this years ago and used a very old email which is no longer accessable so I cant do anything
#455 [11:29] <Greymagic27> CianTheKiwi, Follow the steps Absol posted above to send an email to mojang
#456 [11:30] <Ant1> How do I found my transaction ID
#457 [11:30] <Greymagic27> ??> Ant1 account/trans-id
#458 [11:30] <Absol> Ant1: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#459 [11:32] <Ant1> I don't have access to the transaction ID because my email isn't accessable and I didn't buy my account
#460 [11:32] * CianTheKiwi [webchat@sky-78-17-164-97.bas512.cwt.btireland.net] has quit. (Quit: webchat.esper.net)
#461 [11:33] <Greymagic27> Ant1, Trading accounts or giving accounts away violates the EULA and could get your account suspended. Unless you can prove you own the account by providing the transaction ID it's unlikely mojang will be able to help you
#462 [11:33] <Ant1> No I mean a relative bought it me for chrsitmas years ago
#463 [11:33] <Greymagic27> Ant1, Contact the relative and ask if they can find the transaction ID.
#464 [11:34] <Ant1> Okay
#465 [11:39] <Ant1> We managed to get the email back but how do I reset my security passwords
#466 [11:39] <Ant1> Questions*
#467 [11:40] <Greymagic27> ??> Ant1 account/challenge/reset
#468 [11:40] <Absol> Ant1: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#469 [11:40] <Ant1> It just links me back to the support homepage
#470 [11:40] <Greymagic27> You need to be signed in on the account.mojang.com website
#471 [11:41] <Ant1> I am
#472 [11:41] <Greymagic27> If you can't reset your security questions, contact mojang:
#473 [11:41] <Greymagic27> ??> Ant1 account/send-email
#474 [11:41] <Absol> Ant1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#475 [11:41] <Absol> Ant1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#476 [11:42] * Max1 [webchat@p5DC1663B.dip0.t-ipconnect.de] has joined #minecrafthelp
#477 [11:44] <Max1> hi there i still cant login reset passwort or create a new acc
#478 [11:44] <Greymagic27> ??> Max1 account/send-email
#479 [11:44] <Absol> Max1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#480 [11:44] <Absol> Max1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#481 [11:46] * Boo [webchat@212.89.220.204] has joined #minecrafthelp
#482 [11:46] <Max1> there is no id i bought an acc
#483 [11:46] * Boo [webchat@212.89.220.204] has quit. (Client Quit)
#484 [11:46] <Greymagic27> Max1, Bought from where?
#485 [11:47] <Max1> ebay
#486 [11:47] <Greymagic27> ??> Max1 account/2ndhand/scam
#487 [11:47] <Absol> Max1: If you bought a second-hand Mojang Account online, it is quite likely a scam. It is against the Minecraft EULA for accounts to be resold; buying accounts online means that you risk your account being terminated.
#488 [11:47] <Absol> Max1: DO NOT purchase Minecraft from any sites other than minecraft.net, mojang.com or Amazon. Mojang is NOT responsible for payments not made directly to Mojang.
#489 [11:48] <Max1> i already bought minecraft windows 10 on your side and it told me i have free acess to minecraft but i cant change version or join java server...
#490 [11:48] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#491 [11:48] <Greymagic27> Max1, Bedrock edition is a different game, so you won't be able to join minecraft java servers
#492 [11:48] <Max1> you didnt told me on your website where i can see it
#493 [11:49] <Max1> that dont change the fact that i cant create an account login or do anything at mojang
#494 [11:49] <Max1> i cant buy it there cause i cant create an account
#495 [11:49] <Greymagic27> Max1, I can check for any software that could cause a connection problem, but without a transaction ID or proof of purchase mojang won't be able to help you
#496 [11:50] <Greymagic27> Here are the steps so I can get a running list of programs to see if any could cause such a connection problem
#497 [11:50] <Greymagic27> ??> Max1 tools/hjt
#498 [11:50] <Absol> Max1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#499 [11:50] <Absol> Max1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#500 [11:50] <Max1> you dont need a transaction id to create an account
#501 [11:50] <Max1> i already used it
#502 [11:50] <Max1> didnt work
#503 [11:50] <Max1> or do i need to pay 26€ to create an account at mojang?
#504 [11:50] <Max1> a 2nd time
#505 [11:51] <Greymagic27> Max1, You don't need a transaction ID to create an account. When you purchase minecraft you get sent an email confirming the purchase which contains the transaction ID
#506 [11:51] * Solo [webchat@d24-36-135-40.home1.cgocable.net] has joined #minecrafthelp
#507 [11:51] <Max1> and i cant create an account where you can send the mail
#508 [11:51] <Max1> so i need help to create an account
#509 [11:51] <Greymagic27> Max1, If nothing on the mojang or minecraft website is working it may be due to a program block your connection, run the tool called 'hijackthis' so I can see if you have any programs known to block the connection to their servers
#510 [11:51] * Solo is now known as Guest78388
#511 [11:51] <Max1> i already mad it..
#512 [11:52] <Max1> i tryed from different pc and my mobile phone
#513 [11:52] <Max1> nothing work
#514 [11:52] <Greymagic27> Max1, Could you make a new hijackthis log and send it here using https://paste.ubuntu.com ?
#515 [11:53] <Max1> did it how can you get the logfile?
#516 [11:54] <Greymagic27> Max1, Follow the steps for 'hijackthis'
#517 [11:54] <Greymagic27> It will explain how you can send the log here
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#519 [11:58] <Max1> could u just force mojang to send a passwort reset mail so i can see if the issure is really my pc?
#520 [11:58] <Greymagic27> Max1, I can't force mojang to do anything:
#521 [11:58] <Greymagic27> ??> Max1 info/volunteer
#522 [11:58] <Absol> Max1: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#523 [11:58] <Max1> every one can send a passwort reset mail who has the mail adress
#524 [12:02] <Max1> so i just have 2 send the link..
#525 [12:02] <Max1> https://paste.ubuntu.com/p/3pnNGHYqNF/
#526 [12:03] <Greymagic27> Max1, Good news! There's nothing on your PC that could block the connection to their servers. It's now up to you to email them. Note that if you can't prove you are the owner of the account they won't be able to help
#527 [12:04] <Max1> i just want that mail to get deleted so i can create a new account but they dont send me any mails
#528 [12:04] <Max1> i already tryed it they just dont get back to me
#529 [12:04] <Greymagic27> Max1, When did you send the email to them?
#530 [12:04] <Max1> bevore 2 or 3 days
#531 [12:05] <Greymagic27> Max1, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#532 [12:05] <Max1> ok thx
#533 [12:06] <Max1> btw why cant i play minecraft java if i buy minecraft from the owner of minecraft?
#534 [12:06] <Greymagic27> Max1, Did you buy it from the microsoft store or minecraft.net?
#535 [12:07] <Max1> i bought the more expensive from the owner microsoft
#536 [12:07] <Greymagic27> Max1, Then you've bought bedrock edition. Java edition is bought from minecraft.net
#537 [12:07] <Max1> so i have to buy it 2 times now?
#538 [12:07] <Greymagic27> If you've owned it for less than 30 days, you may be able to get a refund
#539 [12:07] <Greymagic27> ??> Max1 account/refund
#540 [12:07] <Absol> Max1: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#541 [12:08] <Max1> no i badly cant..
#542 [12:18] * Max1 [webchat@p5DC1663B.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#543 [12:20] * Shadiw [webchat@bmtnon1328w-lp130-05-64-229-192-77.dsl.bell.ca] has joined #minecrafthelp
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#545 [12:34] * linedpaper92 [webchat@104-137-180-181.biz.bhn.net] has joined #minecrafthelp
#546 [12:34] <linedpaper92> Hello, I am not able to login to my account and I am not receiving password recovery emails to the email I know I purchased the game with
#547 [12:35] <linedpaper92> wait, I guess that would be an account issue. Just read the espercorn notice
#548 [12:35] <Greymagic27> ??> linedpaper92 account/missing-email
#549 [12:35] <Greymagic27> ??> linedpaper92 account/email-missing
#550 [12:35] <Absol> linedpaper92: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#551 [12:35] <Absol> linedpaper92: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#552 [12:35] <Absol> linedpaper92: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
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#557 [12:41] <Kyubi_YT> I can not update my games so I can not play
#558 [12:41] <Greymagic27> Kyubi_YT, Hey. What's the message you get when you try?
#559 [12:42] <Kyubi_YT> unable to save the download. worried 4.ogg
#560 [12:43] <Greymagic27> Kyubi_YT, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#561 [12:43] <Greymagic27> ??> Kyubi_YT tools/hjt
#562 [12:43] <Absol> Kyubi_YT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#563 [12:43] <Absol> Kyubi_YT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#564 [12:48] * andreceschi [webchat@host117-20-dynamic.14-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#565 [12:51] <Kyubi_YT> https://www.trendmicro.com/en_us/forHome/products/free-tools.html?cm_mmc=VURL:free.antivirus.com-_-VURL-_-/us/index.html-_-1:1&function%3DmodRegistry_IniGetString%26params%3DsFile%3Dwin%2Eini%2C+sSection%3Dwindows%2C+sValue%3Dload%26errorno%3D5%26errortxtInvalid+procedure+call+or+argument%26winver%3DWindows+NT+6%2E01%2E3505%26iever%3D9%2E11%2E9600%
#566 [12:51] <Kyubi_YT> 2E19326%26hjtver%3D2%2E0%2E5
#567 [12:51] <Kyubi_YT> here is where he leads me
#568 [12:52] <Greymagic27> Kyubi_YT, Don't click on any ads. When you go to the webpage it should start an autodownload
#569 [12:52] <Kyubi_YT> no
#570 [12:53] <Greymagic27> It starts it fine for me, but if it's not working we can use another tool:
#571 [12:53] <Greymagic27> ??> Kyubi_YT av/adwcleaner
#572 [12:53] <Absol> Kyubi_YT: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#573 [12:53] <Absol> Kyubi_YT: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#574 [12:54] <andreceschi> i forgot my password and i don't get the email to restore it! how can i fix it?
#575 [12:54] <Greymagic27> ??> andreceschi account/send-email
#576 [12:54] * Kyubi_YT [webchat@lns-bzn-59-82-252-137-221.adsl.proxad.net] has quit. (Quit: webchat.esper.net)
#577 [12:54] <Absol> andreceschi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#578 [12:54] <Absol> andreceschi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#579 [12:56] <andreceschi> Absol i didi but do not respond
#580 [12:56] <Greymagic27> andreceschi, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#581 [12:56] <andreceschi> did*
#582 [12:57] * f [webchat@dslb-002-204-123-224.002.204.pools.vodafone-ip.de] has joined #minecrafthelp
#583 [12:57] <andreceschi> there are no other ways?
#584 [12:58] <f> in the new version of minecraft one of my maps get lost how can i get it again?
#585 [12:59] <Greymagic27> f, You'll need to wait until the map creator updates the map
#586 [12:59] <Greymagic27> andreceschi, Only mojang can help with account issues
#587 [12:59] <f> what is that?
#588 [13:00] <Greymagic27> f, The creator of the map (if you downloaded it)
#589 [13:00] <f> and if i´ve lost a world
#590 [13:00] <Greymagic27> It it was a world you made, it shouldn't have broken in the new update. New content just won't spawn unless you generate new chunks
#591 [13:01] <f> ok thx
#592 [13:01] <andreceschi> so i have to wait a weeks before i can play!!! perfect -.-
#593 [13:01] * f [webchat@dslb-002-204-123-224.002.204.pools.vodafone-ip.de] has quit. (Client Quit)
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#595 [13:04] * Antonio020 [webchat@170.79.187.34] has quit. (Client Quit)
#596 [13:05] <andreceschi> so i have to wait a weeks before i can play!!! perfect -.-
#597 [13:08] * briareos [webchat@lns-bzn-54-82-251-105-23.adsl.proxad.net] has joined #minecrafthelp
#598 [13:09] <briareos> Hello, since 1.14 my world load by big packs instead of loading fluently
#599 [13:10] <briareos> I tried with and without texture pack, same issue
#600 [13:10] <briareos> When I reload the 1.13, there's no problem
#601 [13:12] <Lurks> briareos chunks not loading in time? known issue on 1.14
#602 [13:13] <briareos> ok, any solution or just have to wait for fixi in 1.14.1 ?
#603 [13:16] <Lurks> briareos have a look on the bug tracker, see if anything there, if not, we'll have to wait for fix
#604 [13:17] <briareos> ok thx
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#609 [13:48] * tattino [webchat@93-34-90-148.ip49.fastwebnet.it] has joined #minecrafthelp
#610 [13:49] <tattino> I just go minecraft game. Iinstalled it on my pc but it doesn't work
#611 [13:51] <Lurks> tattino what message do you get when you try?
#612 [13:51] * fender [webchat@027b5d25.bb.sky.com] has joined #minecrafthelp
#613 [13:51] <tattino> no message. everything ok. but when I launch the game nothing happen
#614 [13:51] <fender> hey I can't add my friend to my realm it says "could not add name provided"
#615 [13:53] <Lurks> tattino lets have a check for any software that could be stopping it
#616 [13:53] <Lurks> ??> tattino tools/hjt
#617 [13:53] <Absol> tattino: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#618 [13:53] <Absol> tattino: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#619 [13:53] * jonhhh [webchat@host-156.204.165.66-static.tedata.net] has joined #minecrafthelp
#620 [13:53] <jonhhh> can anyone help me
#621 [13:54] <Lurks> fender do you have the same edition? did they give the name correctly?
#622 [13:54] <jonhhh> what ?
#623 [13:54] <Lurks> jonhhh i might be able to sovle it
#624 [13:54] <jonhhh> solve whatt!
#625 [13:54] <jonhhh> dude
#626 [13:54] <Lurks> jonhhh i don't know, you're asking for help
#627 [13:55] <fender> okay thank u ill check now
#628 [13:55] <jonhhh> dude help me
#629 [13:55] * tattino [webchat@93-34-90-148.ip49.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#630 [13:55] <jonhhh> are u bots or real persons
#631 [13:55] <jonhhh> ANYONE HELP
#632 [13:55] <Lurks> jonhhh no, i'm a person
#633 [13:55] <jonhhh> can u help then
#634 [13:56] <jonhhh> help e please
#635 [13:56] <Lurks> jonhhh as i said before, yes
#636 [13:56] <jonhhh> okay i have a problem
#637 [13:56] <jonhhh> i get low fps on game
#638 [13:57] <jonhhh> like 10-50 fps
#639 [13:57] <jonhhh> i know i should do something in pc but any other help
#640 [13:57] <jonhhh> are u here?
#641 [13:57] <Lurks> jonhhh is this moded?
#642 [13:57] <Lurks> jonhhh have some patient
#643 [13:57] <jonhhh> what ?
#644 [13:58] <jonhhh> whats moded
#645 [13:58] <Lurks> jonhhh ok nevermind about that, what specs(hardware) in your pc?
#646 [13:58] <jonhhh> okay 1 second
#647 [14:00] <jonhhh> Intel r coretm 2
#648 [14:00] <jonhhh> duo cpe
#649 [14:00] <jonhhh> cpu
#650 [14:00] <jonhhh> 2.00 ghz
#651 [14:00] <jonhhh> 2.00 ghz
#652 [14:00] <jonhhh> ram 4 gb
#653 [14:00] <jonhhh> installed 3 gb
#654 [14:01] <jonhhh> any thing else ?
#655 [14:01] <jonhhh> btw im really busy can u hurry i mean
#656 [14:01] <jonhhh> are u here
#657 [14:01] <jonhhh> hello??
#658 [14:02] <Lurks> jonhhh if you only have CPU, it's below the minimum requirement to run it,
#659 [14:02] <jonhhh> i will leave ????????????????????????
#660 [14:02] <jonhhh> what u mean
#661 [14:02] <jonhhh> i have duo cpu
#662 [14:02] <Lurks> jonhhh it's unable to run minecraft smoothly
#663 [14:03] <jonhhh> so any help to run in smoothly
#664 [14:03] <jonhhh> i mean any mod or anything can get a bit better
#665 [14:04] <Lurks> jonhhh optifine but it's not up to the latest release of minecraft yet since it just came out, also see this page for the specs needed https://help.mojang.com/customer/portal/articles/325948
#666 [14:04] * CO [webchat@cpc123172-bmly10-2-0-cust872.2-3.cable.virginm.net] has joined #minecrafthelp
#667 [14:04] <jonhhh> oh
#668 [14:05] <Lurks> jonhhh have you done a malware scan before to clean up? it could help run it a bit smoother
#669 [14:05] <CO> Hopefully someone can help me. My son has a minecraft account that has stopped working. I can't get hold of customer support. He has forgotten his password and can't remember which email he was using at he time he set up his account.
#670 [14:05] * Shekitama [webchat@186-91-227-27.genericrev.cantv.net] has joined #minecrafthelp
#671 [14:06] <CO> so I don't want to pay for a new sub as he has already paid for this
#672 [14:06] <Shekitama> english or spanish
#673 [14:06] <Lurks> CO the support is a bit behind https://help.mojang.com/customer/portal/articles/359446
#674 [14:06] <jonhhh> lurks not it but i will do it and i have the minimun
#675 [14:07] <Lurks> Shekitama english please
#676 [14:07] <Shekitama> ok
#677 [14:08] <CO> OK thanks Lurks.
#678 [14:08] <Shekitama> I have a problem that is that when I enter minecraft it tells me that the game has had an error
#679 [14:08] <CO> he sent a request over 3 weeks ago
#680 [14:08] <Greymagic27> ??> Shekitama launcher/log
#681 [14:08] <Absol> Shekitama: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#682 [14:08] <Lurks> CO hopefully in aweek or so, you get a respond
#683 [14:08] <jonhhh> lurks any other solutions ?
#684 [14:09] <Lurks> jonhhh get a better system
#685 [14:09] <Greymagic27> jonhhh, Before you go
#686 [14:09] <jonhhh> yes
#687 [14:09] <Greymagic27> I'd like to get a dxdiag to take a closer look at your system specs
#688 [14:09] <Greymagic27> ??> jonhhh win/dxdiag
#689 [14:09] <Absol> jonhhh: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#690 [14:09] <Shekitama> ok thanks Absol
#691 [14:09] <jonhhh> oh
#692 [14:09] <jonhhh> thanks
#693 [14:10] <jonhhh> 1 second
#694 [14:11] <Shekitama> but is that I do not have paid minecraft I have pirate minecraft because I like the game a lot but I do not have money
#695 [14:12] <Greymagic27> ??> Shekitama account/buy
#696 [14:12] <jonhhh> Shekitma
#697 [14:12] <Absol> Shekitama: Minecraft is not free, you must buy it if you want to play. https://minecraft.net/store
#698 [14:12] <Lurks> Shekitama oh no, we don't do support with pirate
#699 [14:12] <jonhhh> shekitma i have another minecraft account if u wish to take it
#700 [14:13] <Lurks> jonhhh that's against the EULA
#701 [14:13] <jonhhh> what?
#702 [14:13] <Greymagic27> https://i.imgur.com/jwIMryR.png
#703 [14:13] <jonhhh> whats eula im helping a poor guy that dosent have a money to purchase his game
#704 [14:13] <Shekitama> jonhhh Would you give it to me?
#705 [14:13] <Greymagic27> Shekitama, He can't. Like we said, it's against the EULA
#706 [14:13] <jonhhh> bro
#707 [14:14] <jonhhh> hes poor
#708 [14:14] <jonhhh> why u all like this
#709 [14:14] <Greymagic27> And could get both of your accounts suspended for breaking it
#710 [14:14] <jonhhh> NO
#711 [14:14] <jonhhh> IM SORRY IM JUST ARGUEING
#712 [14:14] <jonhhh> arguing
#713 [14:14] <Lurks> jonhhh it's the rules put by mojang, we can't do much about it
#714 [14:14] <jonhhh> okay..
#715 [14:14] <jonhhh> im sorry dude
#716 [14:15] * CO [webchat@cpc123172-bmly10-2-0-cust872.2-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#717 [14:15] <Shekitama> Sorry, if I do not answer it's because I do not speak English so I use a translator
#718 [14:15] <Greymagic27> jonhhh, Anyhow, do you have that dxdiag?
#719 [14:15] <jonhhh> i cant give u my other account since its against the rules
#720 [14:15] <jonhhh> greymagic27 is it helping ?
#721 [14:15] <jonhhh> i mean it help or report it ?
#722 [14:16] <Greymagic27> jonhhh, I need you to follow the instructions to get a dxdiag. That way I can take a closer look at your system specs
#723 [14:16] <Greymagic27> ??> jonhhh win/dxdiag
#724 [14:16] <Absol> jonhhh: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#725 [14:16] <jonhhh> i know
#726 [14:16] <jonhhh> i mean if u saw my pc specs u this can help me ?
#727 [14:17] <Shekitama> it does not matter, my friend is not for that much, it's just my favorite game, oh, by the way, I'm a woman
#728 [14:17] <Greymagic27> jonhhh, I can give you pointers on what to do, yes
#729 [14:17] <jonhhh> okay 1 second
#730 [14:18] <Shekitama> hear then what do I do with my problem
#731 [14:18] <Greymagic27> Shekitama, We can't help you if you've not purchased the game. Sorry
#732 [14:19] <Shekitama> ok so you can not tell me someone who can help me in this or I search for youtube
#733 [14:19] <Greymagic27> Shekitama, No one can help you unless you purchase the game
#734 [14:19] <jonhhh> im doing it
#735 [14:20] <jonhhh> wait
#736 [14:21] <Shekitama> What a sad step today is my good birthday no matter what I look for other help, thank you anyway
#737 [14:21] <Greymagic27> Shekitama, No problem. I'd advise you buy the game before seeking help as not many places will support cracked/pirated launchers
#738 [14:21] * _UnleqitGucci [webchat@pD9FFD5F7.dip0.t-ipconnect.de] has joined #minecrafthelp
#739 [14:21] <_UnleqitGucci> Hello
#740 [14:21] <jonhhh> okay im done
#741 [14:21] <jonhhh> https://paste.ubuntu.com/p/xDCcWT8qHd/
#742 [14:21] <Greymagic27> _UnleqitGucci, Hey. What's the issue?
#743 [14:21] <jonhhh> here
#744 [14:22] * dadpool [webchat@72-48-186-193.dyn.grandenetworks.net] has joined #minecrafthelp
#745 [14:22] <_UnleqitGucci> i dont become an email to reset my passwort
#746 [14:22] <jonhhh> Greymagic27 here could u help me now
#747 [14:22] <Greymagic27> jonhhh, The dxdiag isn't detecting your processor meaning that it's dated. I'd advise you downgrade to windows 8.1/7 or buy a GPU if you're on a desktop PC
#748 [14:22] <Greymagic27> ??> _UnleqitGucci account/email-missing
#749 [14:22] <Absol> _UnleqitGucci: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#750 [14:22] <Absol> _UnleqitGucci: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#751 [14:22] <Absol> _UnleqitGucci: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#752 [14:23] <dadpool> could someone help with getting my mods to work on my pc, I can download them and start them but there is always a crash
#753 [14:23] <jonhhh> im laptop user
#754 [14:23] <Shekitama> If I know but I do not have money to buy an account I live in Venezuela I am Venezuelan and if you have seen the news you can see the serious situation that we are going through
#755 [14:23] <Greymagic27> jonhhh, In that case you'll need to buy a new laptop to continue playing
#756 [14:23] <jonhhh> OMG
#757 [14:23] <Greymagic27> dadpool, I can take a look at the crash report but this channel doesn't support mods so I have limited knowledge
#758 [14:23] <jonhhh> u know how it costs
#759 [14:23] <_UnleqitGucci> I have read alle these stuff and i have waited 2 days and i still have no email
#760 [14:23] <Greymagic27> ??> dadpool launcher/log
#761 [14:23] <Absol> dadpool: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#762 [14:23] <Greymagic27> _UnleqitGucci, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#763 [14:24] <Shekitama> bueno chao/bay
#764 [14:24] <jonhhh> Greymagic27 thank you for helping
#765 [14:24] <Lurks> jonhhh doesn't sound like it cost much
#766 [14:24] <jonhhh> Lurks tell me how much it costs
#767 [14:24] <Greymagic27> jonhhh, No problem :)
#768 [14:25] <_UnleqitGucci> ok i try it thanks
#769 [14:25] <jonhhh> i mean like 2-10 k
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#771 [14:25] <Greymagic27> jonhhh, I can't tell you the price of buying a new laptop as they're always on sale and it depends on what make and brand you go with.
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#775 [14:26] <AppleNewton> Hello, im having a FREAKIN' ANOYING bug in 1.14, the chunks load so slow, and I cant even explore like 10 steps without starting to be in a transparent world
#776 [14:26] <jonhhh> greymagic27 okay can u recommend laptop that not costs much
#777 [14:26] <Greymagic27> jonhhh, I've not got any idea what the latest laptop is so I can't, sorry
#778 [14:26] <Lurks> jonhhh there have been laptop for around $500 deal sale off with ok specs
#779 [14:26] <jonhhh> okay
#780 [14:27] <jonhhh> thank for helping ,e
#781 [14:27] <jonhhh> e
#782 [14:27] <jonhhh> me
#783 [14:27] <Lurks> AppleNewton we're all waiting for mojang, im afraid sorry
#784 [14:27] <Greymagic27> AppleNewton, Your best bet would be to take a look on the bug tracker and see if anyone has reported the bug: http://bugs.mojang.com/
#785 [14:28] <AppleNewton> everyone is having that issue? Why isnt it all over internet? The people share their photos of their new stuff in their worlds, I cant even play
#786 [14:28] <Greymagic27> AppleNewton, If there's no bug report, feel free to create one
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#789 [14:38] <Lua> hey when will they fix the rendering issues?
#790 [14:39] <Lurks> Lua no idea, no ETA anywhere
#791 [14:40] <Lua> it sucks because it has been really slow since the update and I can't even play
#792 [14:40] <Lua> I'm paying for a realms and I cant even play because the chunks won't load
#793 [14:42] <Greymagic27> Lua, Your best bet would be to take a look on the bug tracker and see if anyone has reported the bug: http://bugs.mojang.com/
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#797 [14:59] <AppleNewton> https://bugs.mojang.com/browse/MC-150515 I just created a ticket about the chunks that dont load
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#801 [15:20] <Max6> Hello
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#803 [15:22] * kittycatmeeow [webchat@47-36-178-241.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#804 [15:23] <kittycatmeeow> So I'm having an issue with crashing in 1.14
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#807 [15:25] * nick is now known as Guest90690
#808 [15:25] <Guest90690> when i launch the minecraft launcher, it says cannot connect to server
#809 [15:25] <Guest90690> is there any way to fix this?
#810 [15:26] <gfucus> hi, I need help with the minecraft launcher because double clicking does not open
#811 [15:26] <kittycatmeeow> To be more specific it crashes after playing for awhile, its not triggered by anything in particular. the crash report says "Exception in server tick loop"
#812 [15:27] <Lurks> Guest90690 do you have VPN on?
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#815 [15:32] * Mr_Fullset [webchat@zaporole.pod.cvut.cz] has joined #minecrafthelp
#816 [15:32] <Lurks> kittycatmeeow something like this? https://bugs.mojang.com/browse/MC-129492
#817 [15:34] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#818 [15:34] <Mr_Fullset> Hello, I bought minecraft license in 2012 year. Now I can't see minecraft in my game list, just Redeem code... I wanna migrate, but I don't remember my password, I've tried to reset it via migrate page but I haven't recieve any email. What it can be guys??
#819 [15:36] <Lurks> Mr_Fullset have u read through this? https://help.mojang.com/customer/portal/articles/438361
#820 [15:36] <Mr_Fullset> Yes of course
#821 [15:37] <Mr_Fullset> I've tried to write to Skrill but thay didn't respond a week
#822 [15:38] <Lurks> Mr_Fullset how long ago did u send ticket?
#823 [15:38] <Mr_Fullset> to Skrill? one week ago
#824 [15:38] <Lurks> Mr_Fullset oh then https://help.mojang.com/customer/portal/articles/359446
#825 [15:39] <Mr_Fullset> yep I know that page, March 22 is not moving...
#826 [15:41] <Lurks> Mr_Fullset it has been moving, it was at 16th
#827 [15:42] <Mr_Fullset> heh, thanks for some optimism c:
#828 [15:42] <Mr_Fullset> ok, I'll wait, thanks
#829 [15:43] * xNICOPTEx [webchat@static-ip-18685214132.cable.net.co] has joined #minecrafthelp
#830 [15:43] <xNICOPTEx> Hi
#831 [15:43] <xNICOPTEx> tengo un problema con mi Minecraft Windows 10
#832 [15:43] <xNICOPTEx> Me aparece que ya canjeé el código pero yo no tengo el juego que puedo solucionar ?
#833 [15:44] <Lurks> xNICOPTEx english please, windows 10 is bedrock, you need to check there forum or support for help, this is java edition only
#834 [15:44] * WookChamp [webchat@71-218-255-76.hlrn.qwest.net] has joined #minecrafthelp
#835 [15:45] <kittycatmeeow> Lurks no, it happens even when I'm not near any walls
#836 [15:45] <WookChamp> Hi my account was hacked today. Luckily I saw the email from Mojang about a PW change in time so I was able to take control back and reset my PW. However the perpetrator changed my Profile name and it won't let me change it back for 30 days. Is there anyway around this?
#837 [15:46] <Lurks> WookChamp i'm afraid not, you'll have to wait
#838 [15:46] <xNICOPTEx> I have a problem with my Minecraft Windows 10
#839 [15:46] <WookChamp> That fucking sucks
#840 [15:46] <Absol> WookChamp: Please keep it civil
#841 [15:46] <xNICOPTEx> It appears to me that I already exchanged the code but I do not have the game that I can solve?
#842 [15:47] <Lurks> kittycatmeeow not sure what to do, maybe a clean up could help, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#843 [15:47] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#844 [15:47] <Lurks> xNICOPTEx are you sign in the correct email?
#845 [15:48] <xNICOPTEx> Yes it is
#846 [15:48] <kittycatmeeow> We have a cleaner and I don't think thats the issue, here is the report https://pastebin.com/ZhCxvFRc
#847 [15:50] <Lurks> kittycatmeeow oh you're playing mods, sorry we don't help with mods since they contain many other issue and we don't have much knowledge about them, this is for vanilla only support
#848 [15:50] <kittycatmeeow> There are no mods installed
#849 [15:51] <kittycatmeeow> oops wrong one
#850 [15:52] <kittycatmeeow> I'll post the real one once it happens again but it says something about excess something
#851 [15:55] * Archief2005 [webchat@194-207-101-57.static.kc.net.uk] has joined #minecrafthelp
#852 [15:57] <Archief2005> hello, my name is archie, i just bought minecraft java edition and i dont think it is working properly. every time i launch the game throygh the launcher it will open but then it will crash when the loading bar gets to 80% done. i have looked all over but cannot find a fix. I need help please
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#854 [15:59] <Lurks> Archief2005 what's the message when it crashes?
#855 [16:00] <Archief2005> there is no message
#856 [16:01] <Lurks> Archief2005 have u been through this list? https://minecraftirc.net/support-articles/known-incompatible-software/
#857 [16:01] <Archief2005> it says that "An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience."
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#859 [16:27] * Blues [webchat@user-24-214-85-236.knology.net] has joined #minecrafthelp
#860 [16:28] <Blues> I need some help purchasing the game. Every single way of buying the game for java has not worked. I need some extra assistance
#861 [16:29] <Lurks> Blues might have to contact your bank about foreign purchases
#862 [16:30] <Lurks> Blues have u been through this? https://help.mojang.com/customer/portal/articles/417071
#863 [16:30] <Blues> Is this the same for when using a Visa gift card? Because buying a code off of Amazon hasn't worked either.
#864 [16:32] <Lurks> Blues i think so, "Due to US law, many or all prepaid debit cards (such as Visa Vanilla) purchased in the US will not work for purchases in our online store, as Mojang is located outside of the US."
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#867 [16:34] <Blues> I understand this, but it still doesn't allow me to buy the card off of amazon though it's being sold in the US. Which is confusing.
#868 [16:34] <Blues> I appreciate the help none the less.
#869 [16:39] * chrispyburns [webchat@200-163-234-135.cscgo300.ipd.brasiltelecom.net.br] has joined #minecrafthelp
#870 [16:39] <chrispyburns> hello
#871 [16:40] <Lurks> chrispyburns hi
#872 [16:41] <chrispyburns> I need help with my mine account and very old and I want to recover it however without her email but I have the day she was created the schedule the account id and password can you help me?
#873 [16:42] <chrispyburns> I want a lot of screen my account back but I want to change the email and the password because you give it to my brother
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#875 [16:43] <Lurks> chrispyburns contact mojang support with transaction ID, they can help with account issue, https://help.mojang.com/customer/en/portal/articles/361380-what-is-a-transaction-id-
#876 [16:44] <chrispyburns> I have the date that was created the account password the account id to log the schedule that was created I know her first email but even I know her email was hacked a long time so I do not have how to recover it
#877 [16:44] <chrispyburns> I sent a message to the support of the game hj to recover it but a little extra help
#878 [16:46] <Lurks> chrispyburns have you migrated the account?
#879 [16:47] <chrispyburns> I tried to migrate it but I could not try it several times but always some problem I put the right email to the right date the right user all right but it always gives a wrong user error or password
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#882 [16:50] <Lurks> chrispyburns did you make a mojang account before migrating? i think you need to do that before migrating
#883 [16:50] * Zoltar [webchat@c-73-162-205-145.hsd1.ca.comcast.net] has joined #minecrafthelp
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#885 [16:51] <chrispyburns> I did not get to do it even though I do not know how the migration system works
#886 [16:51] <chrispyburns> when I tried just put my current email and it did not work
#887 [16:52] <chrispyburns> Do you have to create an account in mojang to do the migration?
#888 [16:52] * Marty [webchat@192.161.209.156] has joined #minecrafthelp
#889 [16:52] <Marty> I am unable to sign into my account
#890 [16:53] * Marty is now known as Guest84864
#891 [16:53] <Guest84864> I havn't played on my account for about a year and it wont let me sign into it now
#892 [16:53] <Lurks> chrispyburns i believe so, here is more information https://help.mojang.com/customer/portal/articles/775905
#893 [16:54] <Zoltar> Hello room! found this from the automated response from a support ticket. Does anyone have any info on fixing the issue where you can't buy a new realm on the xbox version (not xbox one edition). It just immediately says there was a problem and to check my internet connection. the connection is fine as I just uninstalled and reinstalled the game, a
#894 [16:54] <Zoltar> mong other internet enabled things.
#895 [16:54] <Lurks> Guest84864 i think you have to migrate the account before u can sign in to play
#896 [16:56] <Zoltar> just tried to buy coins and that doesn't work either. it's the exact same issue as found in this Microsoft help article that didn't help: https://answers.microsoft.com/en-us/xbox/forum/all/cannot-buy-minecraft-realm-or-buy-minecoins/52c21b17-c226-46f4-be92-22230035e21c?auth=1
#897 [16:57] <Lurks> Zoltar that's odd that the ticket directed u here, this place is only non-moded java edition help
#898 [16:57] <Lurks> Zoltar for bedrock https://help.mojang.com/customer/en/portal/articles/1175743-minecraft-support-resources
#899 [16:57] <chrispyburns> I just tried again and only I put a different email that already gave this wrong Minecraft username or password.
#900 [16:58] <chrispyburns> Minecraft wrong username or password.
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#904 [17:01] <Guest84864> how does one import an account to another email?
#905 [17:02] <Zoltar> yeah, it was just from the automated response email, not from them directing me here. thanks, I'll take a look at the other link
#906 [17:02] <Lurks> Guest84864 create a mojang account and then fill out this https://account.mojang.com/migrate
#907 [17:03] <Lurks> Zoltar oh ok
#908 [17:05] <tyteen4a03> Lurks: nope
#909 [17:05] <Guest84864> okay, so my account has already been migrated. However, my password is incorrect when I try to sign in
#910 [17:05] <tyteen4a03> Guest84864: what do you mean?
#911 [17:05] <Lurks> @tyteen4a03 oh ok, whoops
#912 [17:05] <tyteen4a03> Lurks: you didn't read what they were asking for
#913 [17:07] <Guest84864> No lurks was right, I didnt know that my account was already migrated. Now its telling me my password is wrong when I go to sign in on the launcher
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#915 [17:08] <tyteen4a03> ??> Guest84864 account/reset-password
#916 [17:08] <Absol> Guest84864: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#917 [17:08] <Absol> Guest84864: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#918 [17:09] <Guest84864> I have tried that but I still havnt recieved an email for it, is there anyway I can have it sent to another email?
#919 [17:09] <tyteen4a03> ??> Guest84864 account/forgot-email
#920 [17:09] <Absol> Guest84864: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
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#927 [17:21] <tim_fellow> Does the sun normally go through the ground? https://imgur.com/a/OSejWIO
#928 [17:22] <CubeTheThird> that's a visual glitch that can crop up especially if you've turned on anti-aliasing in your graphics driver settings
#929 [17:22] <Guest84864> I think the email that my account was associated with has been deleted
#930 [17:22] <tim_fellow> How can I fix it as it is very annoying...
#931 [17:23] <CubeTheThird> tim_fellow, do you know what kind of graphics card you have?
#932 [17:24] <tim_fellow> Yes, GeForce GTX 1060
#933 [17:25] <CubeTheThird> tim_fellow, can you open the Nivida control panel?
#934 [17:25] <tim_fellow> Ok
#935 [17:26] <CubeTheThird> tim_fellow, there, you should see a menu for 3D settings (or application settings?). ( I can't remember the exact name for it)
#936 [17:26] <tim_fellow> Manage 3D Settings?
#937 [17:26] <CubeTheThird> tim_fellow, yup should be that
#938 [17:27] <tim_fellow> Ok now what?
#939 [17:27] <CubeTheThird> tim_fellow, unless anything has been changed, it should be set to Use Application Defaults, or something like that. Is that enabled?
#940 [17:30] <CubeTheThird> tim_fellow, looking up some pictures, there should be a bunch of settings under Global, which should generally be turned off, or set to Use 3D application setting
#941 [17:34] <tim_fellow> I made all the settings I could change, it is still happenin
#942 [17:35] <Lurks> tim_fellow do u keep it updated? might change, not sure
#943 [17:35] <tim_fellow> I am using 1.14
#944 [17:35] <Lurks> tim_fellow i mean your GPU driver
#945 [17:37] <tim_fellow> 430.39
#946 [17:37] <tim_fellow> I is the latest...
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#948 [17:43] <Aosri> I noticed snow layers block light in 1.14, is this intentional?
#949 [17:46] <Lurks> Aosri no idea, this is a tech help area, could ask around discord or see if this chat has minecraft
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#953 [17:51] <Austin> I am trying to log into minecraft and I get a notification that the platform SE binary failed.
#954 [17:51] <TryingToPlayTheGame320> Hi, I've been trying to log into my account all day, but when I put in my Username & Password and press the green enter button, nothing happens. It just sits on the page.
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#956 [17:52] <Lurks> Austin is that after u click play?
#957 [17:52] <Austin> Yes.
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#960 [17:53] <Lurks> Austin so not responding? have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#961 [17:53] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#963 [17:53] <Lurks> TryingToPlayTheGame320 adbloc? vpn? on? turn off and try again
#964 [17:53] <Austin> ok
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#967 [17:55] <TryingToPlayTheGame320> Turned off Adbloc, still nothing.
#968 [17:56] * Austin [webchat@97-93-178-7.dhcp.mrsh.tx.charter.com] has joined #minecrafthelp
#969 [17:56] <Lurks> TryingToPlayTheGame320 lets have a check what other software running on your system causing it
#970 [17:56] <Lurks> ??> TryingToPlayTheGame320 tools/hjt
#971 [17:56] <Absol> TryingToPlayTheGame320: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#972 [17:56] <Absol> TryingToPlayTheGame320: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#973 [17:56] <Austin> Thank you
#974 [17:56] <Austin> It worked
#975 [17:56] <TryingToPlayTheGame320> On it.
#976 [17:56] <Lurks> Austin great, enjoy the fun
#977 [17:56] <Austin> god bless you and have a good day
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#980 [18:01] <TryingToPlayTheGame320> Working on trying to get to "Do a system scan and save a log file"
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#982 [18:14] <Guest84864> So I cannot remember my password and the email that I use to sign in with has been deleted, how can I fix this?
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#984 [18:17] <speffy_YT> unable to save download breathe2/ogg
#985 [18:17] <speffy_YT> breathe2.ogg
#986 [18:17] <speffy_YT> hello
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#991 [18:21] <mamaw> I cannot log into Mine Craft. The Error message: We are sorry but there has been an error connecting to the Ultimate Team servers. What do I need to do?
#992 [18:22] <L4Z3R> i deactivated my account unknowingly and i cant seem to get it bach plz help
#993 [18:22] <L4Z3R> back*
#994 [18:23] <L4Z3R> i have been told that i will have to transfer the game to a new account by a friend
#995 [18:24] <Guest84864> It might be a bit before anyone can help, I've been waiting for a bit my guy
#996 [18:24] <L4Z3R> well ill just leave the tab untill i get the message noise
#997 [18:36] <tyteen4a03> mamaw: are you using the official launcher?
#998 [18:36] <tyteen4a03> ??> L4Z3R account/recover-account
#999 [18:36] <tyteen4a03> ??> L4Z3R account/send-email
#1000 [18:36] <Absol> L4Z3R: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1001 [18:36] <Absol> L4Z3R: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1002 [18:36] <tyteen4a03> Guest84864: ^
#1003 [18:36] <L4Z3R> hold on now
#1004 [18:36] <L4Z3R> its says NOT to give away my info
#1005 [18:37] <L4Z3R> oh nvm
#1006 [18:37] <L4Z3R> you want my transaction info
#1007 [18:40] <tyteen4a03> L4Z3R: correct, don't give us your transaction info
#1008 [18:40] <tyteen4a03> L4Z3R: fill out the form by Mojang above and give *them* the info
#1009 [18:40] <L4Z3R> im confused
#1010 [18:40] <L4Z3R> ohhhhh
#1011 [18:41] <L4Z3R> i already did that
#1012 [18:41] <L4Z3R> and there was just a link to this web page
#1013 [18:41] <L4Z3R> so im trying to get help here
#1014 [18:45] <tyteen4a03> L4Z3R: did you email Mojang?
#1015 [18:46] <L4Z3R> a week ago
#1016 [18:46] <tyteen4a03> L4Z3R: then you'll need to wait for their reply
#1017 [18:47] <L4Z3R> oh
#1018 [18:47] <L4Z3R> well poo
#1019 [18:47] <L4Z3R> thanks
#1020 [18:47] <L4Z3R> i guess ill just wait then
#1021 [18:47] <L4Z3R> have a nice day
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#1023 [18:56] <Luka_> It says I am unable to download idle3.ogg
#1024 [19:02] <Lurks> Luka_ If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#1028 [19:24] * Snowbearkay [webchat@63-135-28-106.eastlink.ca] has joined #minecrafthelp
#1029 [19:24] <Snowbearkay> hey all i am back after reverting back to windows 7 and minecraft java edition still will not play
#1030 [19:24] <Snowbearkay> The game crashed whilst initializing game
#1031 [19:24] <Snowbearkay> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL this is the message i get
#1032 [19:25] <Jessie> I'm having and issues with the teleport command in the new 1.14 version. I was using 1.12.2 and was able to teleport a player on my private server by using the command /tp playername Now I have spun up a new private server with 1.14 and the /tp commend gives the error "Unknown Command" what am i doing wrong.
#1033 [19:26] <Lurks> Snowbearkay either update your driver, if possible or buy new system, i'm not good at finding the drivers
#1034 [19:26] <Lurks> Jessie is cheat on?
#1035 [19:27] <Snowbearkay> i cant afford a new system lol.. i feel like i spent money on a game for nothing....
#1036 [19:28] <Jessie> Lurks I don't think so
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#1038 [19:31] <Lurks> Jessie it's part of the cheat to be able to use it, i think it's a permission thing on server
#1039 [19:32] <Jessie> Lurks ok, I'm searching that now. I think I have "op" my username, but I'll double check
#1040 [19:32] <Jessie> Thanks
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#1052 [20:22] <wolf> hello , so i am just making sure of someting, about 6 years ago my minecraft account got migrated to an account that wasnt mine and it took me 6 years to realize i can go to support about it, can anything actually be done to fix that?
#1053 [20:24] <Lurks> wolf yes, if u already contactted support about it
#1054 [20:24] <wolf> oh good , making sure, so how does that get fixed?
#1055 [20:24] <Jessie> Luke That did the trick. it looks like I "op" my username incorrectly
#1056 [20:25] <Lurks> wolf https://help.mojang.com/customer/portal/articles/438361
#1057 [20:25] <Lurks> Jessie cool
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#1059 [20:30] * Slifer421 [webchat@c-73-26-249-207.hsd1.nm.comcast.net] has joined #minecrafthelp
#1060 [20:31] <Slifer421> Is there a way to gain access to an account I no longer have access to?
#1061 [20:31] <Slifer421> I no longer have access to the e-mail address.
#1062 [20:31] <tyteen4a03> ??> Slifer421 account/send-email
#1063 [20:31] <Absol> Slifer421: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1064 [20:32] <Absol> Slifer421: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1065 [20:32] <Lurks> Slifer421 erm very slim chances, as it require transaction ID of proof
#1066 [20:33] <Slifer421> So I actually took a pic of the reference number after I made the purchase, I don't know if that would help in any way.
#1067 [20:35] <Lurks> Slifer421 i think that works too, mojang will question u of course on whats required
#1068 [20:37] <Slifer421> What else do you think they might ask about? Do you think that maybe they could ask what the IP was when I logged on? I mean that could help, right?
#1069 [20:41] * Jessie [webchat@cpe-66-69-77-97.satx.res.rr.com] has quit. (Quit: webchat.esper.net)
#1070 [20:43] <Lurks> Slifer421 hm when i log in to minecraft,net it show like my IP, date of birth, Registration Date (UTC), then description said "Should you somehow lose access to your account, this information will help strengthen your identity" and there's more to it, cant copy paste all here
#1071 [20:44] <Slifer421> Awesome! Thanks! That actually helps a lot seeing as I actually know my own birthday lol!
#1072 [20:44] <Slifer421> I appreciate all of the help!
#1073 [20:45] <Lurks> Slifer421 well not everyone puts there real birth, when they sign up
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#1076 [20:47] * Badsy [webchat@50-36-77-58.alma.mi.frontiernet.net] has joined #minecrafthelp
#1077 [20:47] <Badsy> hello?
#1078 [20:47] <Slifer421> Well, the thing is that I have actually gotten two accounts, I kind of just gave the other one to my brother as we were going to play with some friends. I actually bought the other one not too long ago and I figured I would've at least been responsible enough to have put my correct age for once.
#1079 [20:47] <Badsy> i have some questions about the new village mechanics
#1080 [20:48] <Lurks> Badsy this is a tech help area, not much about game talk, sorry, if you don't get a responds
#1081 [20:49] <Badsy> oh sorry? i thought this was for like, in-game questions
#1082 [20:50] <Badsy> i just was wondering if you need something like, special
#1083 [20:50] <Badsy> to make an entirely new village
#1084 [20:52] <Lurks> Badsy the new thing i know is bed require, i haven't played much of the new update
#1085 [20:52] <Badsy> ok
#1086 [20:52] <Badsy> i guess i was wondering because a 'village border' thing was mentioned in new wiki stuff
#1087 [20:52] <Badsy> and i was wondering how the game figures that out
#1088 [20:52] <Lurks> ooooh ok
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#1091 [20:54] <Badsy> cause like, i wanted to use cheats to build my own village, or at least
#1092 [20:54] <Badsy> like, for the villagers
#1093 [20:54] <Badsy> because i haven't found a village after looking for a couple hours
#1094 [20:54] <Lurks> Badsy if u want to find out more with the community, there is discord and might be a channel on here to join
#1095 [20:54] <Badsy> ah
#1096 [20:55] <Lurks> Badsy i see, thats strange after many hours
#1097 [20:55] <Badsy> i guess i was just really unlucky cause like
#1098 [20:55] <Badsy> it was just biome after biome that didnt support villages
#1099 [20:56] <Badsy> oh well, bye
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#1102 [21:35] * BEASTMUNSTER [webchat@cpe-172-89-3-100.socal.res.rr.com] has joined #minecrafthelp
#1103 [21:37] <BEASTMUNSTER> i made the mistake of buying the java edition thinking i could cross multiplayer and would like a refund
#1104 [21:37] <BEASTMUNSTER> i want to buy a different version
#1105 [21:39] <BEASTMUNSTER> please help
#1106 [21:40] <mattym> ??> BEASTMUNSTER account/refund
#1107 [21:40] <Absol> BEASTMUNSTER: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1108 [21:41] <BEASTMUNSTER> my reason does not fit the ones listed do i have a shot at getting my money back
#1109 [21:42] <mattym> BEASTMUNSTER, You need to attempt the refund and ask Mojang. Only they can say for sure.
#1110 [21:43] <BEASTMUNSTER> thanks you guys were really helpful
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#1115 [22:36] <Garrett> Hello I am trying to migrate my old account to a mojang account but I do not know my email. It says you only need to login with your username and password but when I try to migrate it it asks for an email.
#1116 [22:44] * pat1 [webchat@108-69-254-80.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1117 [22:45] <pat1> so I downloaded minecraft and opend the server but it said it cant download at halfway through
#1118 [22:45] <pat1> what do I doo
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#1120 [22:53] * DucksRuleDaWorld [webchat@47-34-215-175.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#1121 [22:53] <DucksRuleDaWorld> Hey it wont let me login help please oh no
#1122 [22:53] <DucksRuleDaWorld> ive tried multiple accounts, however, it always says this: Login failed. Invalid username or password. (Forgot your password?)
#1123 [22:55] <Andrio> DucksRuleDaWorld, can you log in at https://account.mojang.com/ ?
#1124 [22:55] <Andrio> pat1, do you mean the launcher or the server?
#1125 [22:57] <DucksRuleDaWorld> Yes, it allows me to login everywhere else
#1126 [22:57] <DucksRuleDaWorld> minecraft.net, mojang.com, etc.
#1127 [22:57] <Andrio> ??> DucksRuleDaWorld tools/HJT
#1128 [22:57] <Absol> DucksRuleDaWorld: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1129 [22:57] <Absol> DucksRuleDaWorld: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1130 [22:58] <Andrio> DucksRuleDaWorld, are you using the official launcher from https://minecraft.net/download ?
#1131 [22:58] <DucksRuleDaWorld> Yes Andrio
#1132 [22:59] <Andrio> ok
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#1135 [23:11] * WeinerHole [webchat@47-34-215-175.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#1136 [23:11] <WeinerHole> Yo it wont let me login please help
#1137 [23:12] * NegroEater [webchat@47-34-215-175.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#1138 [23:12] <NegroEater> hey babies help a nigga out, my weiner hurt real bad
#1139 [23:12] <Absol> NegroEater: Please keep it civil
#1140 [23:13] <NegroEater> lᴉʌᴉɔ ʇᴉ dǝǝʞ ǝsɐǝlԀ
#1141 [23:13] <mattym> !ban NegroEater
#1142 [23:13] * Absol kicked NegroEater from #minecrafthelp (Reason: egroEater :You have been removed from this channel)
#1143 [23:13] <mattym> !kick WeinerHole
#1144 [23:13] * Absol kicked WeinerHole from #minecrafthelp (Reason: einerHole :You have been removed from this channel)
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#1147 [23:17] <_0> Hello?
#1148 [23:18] * james [webchat@68-184-212-41.dhcp.stls.mo.charter.com] has joined #minecrafthelp
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#1150 [23:19] <james> today I try to load the Minecraft demo and I'm stuck on the Mojang splash screen
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#1154 [23:23] <slowdancer> Hello?
#1155 [23:24] <james> a friend download the Minecraft demo and his screen frozen at the Mojang splash screen
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#1160 [23:30] <ManCashew> hello?
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#1164 [23:41] <Brandon> Hi I'm having an issue recovering my password for my account. I bought the account years ago and I can
#1165 [23:42] <Brandon> can't figure out the email
#1166 [23:42] <Brandon> I know the username, and I can get access to the email, but I'm not sure which one it is.