#1 [01:45] * Andreas [webchat@37.49.140.13] has joined #minecrafthelp
#2 [01:46] <Andreas> Hello?
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#9 [02:05] <jon> hi
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#12 [02:08] <jon> hello?
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#16 [02:13] * Kaiijune [webchat@170.80.182.58.starhub.net.sg] has joined #minecrafthelp
#17 [02:16] <Kaiijune> Hi i've recently contacted microsoft about a redeemed Windows 10 Minecraft Edition code. It was redeemed by me in 2015 , but any information on it has been lost in the abyss by now. They refered me to mojang , and i've sent a ticket to them. Im here to see if you may have a faster approach to this issue. Cheers
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#23 [03:12] <Varkond> Hello
#24 [03:13] <Varkond> I have migration porblem i didnt play since 6-8 years
#25 [03:13] <Varkond> iand i dont remember PAssword and Name Account
#26 [03:13] <Varkond> all i know i play on mail Varkond@gmail.com
#27 [03:21] * Helpjosh [webchat@route.via.gtt.net] has joined #minecrafthelp
#28 [03:22] <Helpjosh> Hello the login button on minecraft.net does not respond to being clicked and i cant login due to it.
#29 [03:42] * TweetTweet_777 [webchat@163-47-115-114.cgnat.unlimitedinternet.co.nz] has joined #minecrafthelp
#30 [03:44] <TweetTweet_777> Hi there, I'm having trouble booting up Minecraft 1.14. I had managed to play in the weeks prior to this incident. When the Mojang logo appears when I open Minecraft, there is a loading bar, and when it gets to 7/8 the way full, it freezes. I tried to disable discord overlay as well, but it does not change anything. I would really appreciate you he
#31 [03:44] <TweetTweet_777> lp as I want to continue playing with my friends on Realm.
#32 [03:50] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Quit: ZNC 1.8.x-git-109-6115bc8d - https://znc.in)
#33 [04:12] * V [webchat@84-27-70-95.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#34 [04:13] * V is now known as Guest89214
#35 [04:13] <Guest89214> Hello i cant log in to my account and when i press forgot password i dont get a mail.
#36 [04:14] * Guest89214 [webchat@84-27-70-95.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
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#39 [04:58] * qwqw21021 [webchat@IGLD-83-130-147-98.inter.net.il] has joined #minecrafthelp
#40 [04:58] <qwqw21021> Hello I need help
#41 [05:00] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
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#44 [05:01] * Nubik [webchat@213.85.39.96] has joined #minecrafthelp
#45 [05:02] <Nubik> hello! Minecraft charges me in RUB, how do I change it to be charged in USD? (my home country is not US)
#46 [05:06] * Muffin [webchat@141.91.136.41] has joined #minecrafthelp
#47 [05:06] <Muffin> Any Idea how i can get my Mail Adress for my Account? I only know my Username
#48 [05:07] * ratwurld [webchat@220-245-171-167.tpgi.com.au] has joined #minecrafthelp
#49 [05:08] <ratwurld> i am unable to chat
#50 [05:09] <ratwurld> ive tried pressing alt it worked once but i can't type down
#51 [05:10] * Nubik [webchat@213.85.39.96] has quit. (Quit: webchat.esper.net)
#52 [05:11] <ratwurld> lmao never mind im a dumbass
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#56 [05:36] * Earnest [webchat@pool-100-10-84-236.prvdri.fios.verizon.net] has joined #minecrafthelp
#57 [05:39] <Earnest> Hello, I know this chat may not be able to help me directly with this issue but I have no where else to turn to for direction on what to do. So at some point possibly last year my account was compromised somehow and I am no longer able to log in with it. I can't log into Mojang at all, and it no longer sends account recovery to my email. I emailed
#58 [05:39] <Earnest> Mojang support with my transaction ID and everything. I have 100% proof that i purchased this account years ago. It's been more than a month and they still haven't responded with absolutely anything. What should I do going forward?
#59 [05:55] * cloud [webchat@193-116-236-7.tpgi.com.au] has joined #minecrafthelp
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#61 [06:01] * GreekGodX [webchat@adsl-142.79.107.23.tellas.gr] has joined #minecrafthelp
#62 [06:02] <GreekGodX> I need help with purchasing minecraft.
#63 [06:03] * Herman [webchat@193-116-90-194.tpgi.com.au] has joined #minecrafthelp
#64 [06:03] <Herman> Hi i have a problem with purchasing minecraft java edition
#65 [06:04] <Herman> When i put my pre-paid code in and click redeem, the placing order thing will show up and will not go away. Its just there forever
#66 [06:05] <Herman> I am from Australia and i bought the code from JB Hi Fi Australia today
#67 [06:06] <Herman> Could it be my code? I bought a previous code for my brother and it worked
#68 [06:06] <Herman> I also restarted my pc, used different browsers and used a different pc but the problem is still there
#69 [06:06] <Herman> Please help
#70 [06:10] * GreekGodX [webchat@adsl-142.79.107.23.tellas.gr] has quit. (Quit: webchat.esper.net)
#71 [06:11] * GreekGodX [webchat@adsl-142.79.107.23.tellas.gr] has joined #minecrafthelp
#72 [06:12] <GreekGodX> Hello I Need Help With Purchasing Minecraft Java Edition.
#73 [06:15] <Herman> are u having the same problem as i am GreekGodX?
#74 [06:18] <GreekGodX> I dont know
#75 [06:18] <GreekGodX> I Am Trying To Purchase Minecraft Java Edition With Paysafe And Its not working
#76 [06:27] * GreekGodX [webchat@adsl-216.79.107.51.tellas.gr] has joined #minecrafthelp
#77 [06:27] <GreekGodX> #minecrafthelp
#78 [06:29] <GreekGodX> Why Cant I Buy Minecraft Java Edition With Paysafe
#79 [06:31] * Corvus [webchat@128.59.208.46.dyn.plus.net] has joined #minecrafthelp
#80 [06:31] * Corvus is now known as Guest49413
#81 [06:32] <Guest49413> hello? i'm unsure what to do here
#82 [06:34] <GreekGodX> You are supposed to report your problem and then you will be helped
#83 [06:35] <Guest49413> ok thank you, well i have been experiencing crashes when loading into a world, i have a crash log that i can post and there is always the same error code after a crash, which links to faulty nvidia drivers. Having checked over/reinstalled my nvidia driver multiple times im unsure of an issue with said driver (version is 430.39). here is the crash l
#84 [06:35] <Guest49413> og too https://paste.ubuntu.com/p/23xmNrRFKv/
#85 [06:36] <GreekGodX> ok but im not a helper
#86 [06:36] <GreekGodX> i am also seeking for help
#87 [06:37] * Panda [webchat@173-19-149-60.client.mchsi.com] has joined #minecrafthelp
#88 [06:39] * Herman [webchat@193-116-90-194.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#89 [06:39] <Panda> I am wondering how to prevent a minecraft realm from kicking players while idling. The current kick time is very low
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#93 [06:58] * Porkyle [~Porkyle@87-93-76-114.bb.dnainternet.fi] has joined #minecrafthelp
#94 [06:59] <Megla> Hello, I purchased Minecraft for my son and can't use it at home. It can be used everywhere else outside of the house. When he trys to play at home it gives us an error message saying that Minecraft cannot see that we own the game on this device. I have spoken with our internet company and it isn't the internet
#95 [07:01] <Megla> Any direction and help would be greatly appreciated, thank you so much
#96 [07:01] <Greymagic27> ??> Guest49413 tools/mch
#97 [07:01] <Absol> Guest49413: Download: https://github.com/urielsalis/mchtool/raw/master/bin/mchtool.exe
#98 [07:01] <Absol> Guest49413: We created a tool to gather some common diagnostic reports in a easier way. Please run it and follow its instructions. When you are done, paste the output in the channel
#99 [07:01] <Greymagic27> Megla, Hey. Are you using bedrock edition of minecraft?
#100 [07:01] <Greymagic27> Earnest, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#101 [07:02] <Megla> I am not sure, I am very computer illiterate...how would I find out?
#102 [07:02] <Greymagic27> Megla, Minecraft bedrock is the one you download from the microsoft store and on mobile devices/xbox. Java edition is the version you get when you buy it/download it from minecraft.net
#103 [07:03] <Megla> Ah yes so we have bedrock
#104 [07:03] <Greymagic27> Megla, This channel isn't for bedrock support and I don't have the knowledge to provide you with any. Here are some places you can go to though which will be able to help you:
#105 [07:04] <Greymagic27> ??> Megla bedrock/support
#106 [07:04] <Absol> Megla: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#107 [07:04] <Megla> Ahhhhh OMG ok, this is insane, I can't get he
#108 [07:04] <Megla> Help anywhere thank you for your time
#109 [07:05] <Greymagic27> Megla, No problem. Have you tried to contact microsoft about the issue?
#110 [07:05] <Megla> No
#111 [07:06] <Greymagic27> Megla, I'd pop them an email explaining the situation and with a screenshot of the error message. They may be able to help :)
#112 [07:06] <Megla> Ok, I will do that.thanks so much
#113 [07:06] <Greymagic27> No worries, Good luck!
#114 [07:07] <Megla> Thanks! I need it before my son implodes
#115 [07:08] <Guest49413> ok heres my URL the app copied for me : Dxdiag: http://paste.ubuntu.com/p/CRZwBkr874/, HJT: http://paste.ubuntu.com/p/FGHzdsFVwH/
#116 [07:09] <Greymagic27> Guest49413, Turn off the discord overlay as it's known to cause issues
#117 [07:09] <Guest49413> discord overlay isnt on by default so it isnt active with minecraft
#118 [07:10] <Guest49413> should i just deactivate overlay entirely?
#119 [07:10] <Greymagic27> Guest49413, Yes please. After you've done that try minecraft and see if it will boot up
#120 [07:10] <Guest49413> understood, thanks ^^
#121 [07:15] * Megla [webchat@32.211.185.250] has quit. (Quit: webchat.esper.net)
#122 [07:20] <Guest49413> ok unfortunately i crashed again, same error code as seen before
#123 [07:20] <Greymagic27> Guest49413, Let me take a look at your dxdiag. Hang on
#124 [07:20] <Guest49413> no worries ^^
#125 [07:21] <Greymagic27> Guest49413, Download and install this driver: https://www.nvidia.com/Download/driverResults.aspx/146343/en-us
#126 [07:22] <Guest49413> looking at the driver number its the same as one i have installed
#127 [07:22] <Greymagic27> Guest49413, Could you reinstall that driver and select the 'clean install' option
#128 [07:23] <Greymagic27> It should be under the 'custom installation' button
#129 [07:23] <Guest49413> understood
#130 [07:28] * Guest49413 [webchat@128.59.208.46.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#131 [07:28] * Orpheus [webchat@128.59.208.46.dyn.plus.net] has joined #minecrafthelp
#132 [07:29] <Orpheus> hello i was the guest before, my google died and i had to restart it, as an update im still installing the driver using clean install
#133 [07:29] <Orpheus> install just finished ^^
#134 [07:30] <Greymagic27> Orpheus, Great. Once it's all done restart your PC then try minecraft. It it's still a no go come back and I'll give you some more steps to try
#135 [07:31] <Orpheus> understood thanks in advance ^^
#136 [07:31] * Orpheus [webchat@128.59.208.46.dyn.plus.net] has quit. (Client Quit)
#137 [07:33] * Orpheus [webchat@128.59.208.46.dyn.plus.net] has joined #minecrafthelp
#138 [07:34] * Muffin [webchat@141.91.136.41] has quit. (Quit: webchat.esper.net)
#139 [07:36] <Orpheus> hello im back, still no progress im afraid, as well as the same error code
#140 [07:37] <Greymagic27> Orpheus, Hmm ok. Try downloading this intel driver: https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=81496
#141 [07:37] <Orpheus> will this conflict with stuff i have already?
#142 [07:37] <Greymagic27> Orpheus, It shouldn't do
#143 [07:40] * Adrian [webchat@a55ap.schibsted.no] has joined #minecrafthelp
#144 [07:40] <Adrian> Hello.
#145 [07:40] <Adrian> I have lost the password to my old mail that is registered on my minecraft user. so I do not get changed password so I get used minecraft again. The email I use today is Enger@live.no and I want and have access to my old minecraft that I have paid for is it possible? thanks for the help so far
#146 [07:41] <Greymagic27> Adrian, Have you tried to reset your password?
#147 [07:41] <Adrian> yes but i don't have the password for the old mail
#148 [07:42] <Greymagic27> Adrian, Have you contacted your email provider to see if you can get access to your email?
#149 [07:42] <Adrian> yes and its hopless
#150 [07:43] <Greymagic27> Adrian, Contact mojang using the following steps, use an email you have access to when you email them
#151 [07:43] <Greymagic27> ??> Adrian account/send-email
#152 [07:43] <Absol> Adrian: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#153 [07:43] <Absol> Adrian: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#154 [07:43] <Adrian> I want my old user on minecraft new mail with new password
#155 [07:44] <Greymagic27> Adrian, Mojang can sort that out for you via the contact form linked above
#156 [07:44] <Adrian> ok thanks
#157 [07:46] <Orpheus> ok, apparently my computer doesnt meet the minimum specs for installation
#158 [07:46] <Greymagic27> Orpheus, Hmm ok. Hold on one second
#159 [07:47] * Adrian [webchat@a55ap.schibsted.no] has quit. (Quit: webchat.esper.net)
#160 [07:47] <Greymagic27> Orpheus, Did this crash happen before you updated your driver?
#161 [07:48] <Orpheus> i believe so but i cant remember, i think it happened once and then i updated my driver thinking that was the cause
#162 [07:49] * LunaNex [webchat@047-227-252-041.res.spectrum.com] has joined #minecrafthelp
#163 [07:51] <Greymagic27> Orpheus, Do you have any other programs that have an overlay?
#164 [07:52] <Orpheus> none that are active no, theres the Nvidia overlay that i have turned off, and no more i can think of
#165 [07:52] <Greymagic27> Orpheus, Can you completely close discord and see if that changes anything?
#166 [07:52] <Orpheus> ill give it a go ^^
#167 [07:55] <Orpheus> still the same crash code unfortunately
#168 [07:55] <LunaNex> I'm trying to buy a Realm on Xbox One. After clicking "Create for $3.99 per month" I get a message saying "Something went wrong - Sorry we were unable to complete your realm purchase. Maybe check your internet connection?". I'm signed into Xbox Live, and I can play other games like COD online without issue. I can also have another player on the
#169 [07:55] <LunaNex> internet connect to the world I've created locally on my Xbox without issue. My payment method is up to date, and worked fine to renew my Xbox Live subscription last month, and I've bought a game in the past couple of days. The error message isn't helpful at all. Any ideas?
#170 [07:55] <Greymagic27> ??> LunaNex bedrock/support
#171 [07:55] <Absol> LunaNex: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#172 [07:55] <LunaNex> Thanks
#173 [07:56] <Greymagic27> Orpheus, Would it be alright if you waited for another volunteer to come online? I'm a bit stumped at why the driver wouldn't have worked
#174 [07:56] <Orpheus> yeah thats no trouble, i appreciate all the help you have given ^^
#175 [07:56] <Greymagic27> No problem, sorry I couldn't get it to work
#176 [08:06] * MinecraftKidOut [webchat@170.52.49.98] has joined #minecrafthelp
#177 [08:06] <MinecraftKidOut> i need help
#178 [08:06] <MinecraftKidOut> are there anyone who works at mojang
#179 [08:07] <Greymagic27> ??> MinecraftKidOut info/volunteer
#180 [08:07] <Absol> MinecraftKidOut: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#181 [08:07] <Greymagic27> MinecraftKidOut, What's the issue?
#182 [08:07] <MinecraftKidOut> how can i get in touch with someone at mojang
#183 [08:08] <Greymagic27> MinecraftKidOut, I can give you their contact information. But what sort of issue are you having? We may be able to help here
#184 [08:08] <MinecraftKidOut> i have a request
#185 [08:08] <Greymagic27> MinecraftKidOut, A request?
#186 [08:08] <MinecraftKidOut> yes can i have the info
#187 [08:09] <Greymagic27> MinecraftKidOut, What sort of request? If it's feedback you can go here: https://feedback.minecraft.net/hc/en-us
#188 [08:09] <Greymagic27> Orpheus, Let's try running a malwarescan and see if it picks up anything:
#189 [08:09] <Greymagic27> ??> Orpheus av/adwcleaner
#190 [08:09] <Absol> Orpheus: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#191 [08:09] <Absol> Orpheus: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#192 [08:09] <MinecraftKidOut> no i just need to talk to someone there
#193 [08:09] <Greymagic27> ??> MinecraftKidOut account/send-email
#194 [08:10] <Absol> MinecraftKidOut: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#195 [08:10] <Absol> MinecraftKidOut: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#196 [08:10] <MinecraftKidOut> ok thanks
#197 [08:11] * eddo [webchat@77.139.220.180] has joined #minecrafthelp
#198 [08:11] <MinecraftKidOut> i just need to talk about futer updates
#199 [08:12] <urielsalis> MinecraftKidOut: they usually dont talk about those
#200 [08:12] <urielsalis> MinecraftKidOut: what is the question?
#201 [08:12] <eddo> Hi I'm trying to run version 1.2.5 and it doesn't work
#202 [08:12] <MinecraftKidOut> i want them to give xbox 360 one last update
#203 [08:12] <urielsalis> MinecraftKidOut: Mojang doesnt make that, so probably not going to happen
#204 [08:12] <Greymagic27> eddo, We only support the latest java edition release (1.14)
#205 [08:12] <MinecraftKidOut> who does
#206 [08:13] <urielsalis> MinecraftKidOut: 4J Games
#207 [08:13] <MinecraftKidOut> who controls the updates
#208 [08:13] * eddo [webchat@77.139.220.180] has quit. (Client Quit)
#209 [08:13] <MinecraftKidOut> ok
#210 [08:14] <urielsalis> MinecraftKidOut: Xbox 360 version was deprecated. Now Bedrock is the only platform available for Consoles(Xbox One, PS4, Switch)
#211 [08:16] * Serge [webchat@37.red-79-156-81.staticip.rima-tde.net] has joined #minecrafthelp
#212 [08:16] <MinecraftKidOut> do you have the 4j games contact info
#213 [08:16] <Serge> Hello, i've just purchased minecraft Java on a mac but i'm only seeing demo mode
#214 [08:17] <Greymagic27> ??> Serge launcher/relog
#215 [08:17] <Absol> Serge: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#216 [08:17] <Serge> i've tried that
#217 [08:17] <Serge> it doesn't work
#218 [08:17] <Greymagic27> Serge, Read this page. It may help:
#219 [08:17] <MinecraftKidOut> can i have the 4j info
#220 [08:17] <Greymagic27> ??> Serge account/bug/demo
#221 [08:17] <Absol> Serge: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#222 [08:17] <urielsalis> MinecraftKidOut: google.com can help you
#223 [08:18] <urielsalis> MinecraftKidOut: but dont expect them to do another update just because you are asking for it
#224 [08:18] <MinecraftKidOut> you arent very noce
#225 [08:18] <MinecraftKidOut> nice
#226 [08:18] * Orpheus [webchat@128.59.208.46.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#227 [08:18] <Serge> hello, i've tried the advice in that article but it's still not working
#228 [08:18] <Serge> i've logged out of the launcher and then back in
#229 [08:19] <Serge> I've only got one mojang account etc
#230 [08:19] <Greymagic27> Serge, Can you check your email and see if you got an email confirming the purchase?
#231 [08:19] <Serge> i did
#232 [08:19] <MinecraftKidOut> well if you have already bought it you can delete it and redownload it
#233 [08:19] <Greymagic27> Serge, Email mojang using the following information:
#234 [08:20] <Greymagic27> ??> Serge account/send-email
#235 [08:20] <Absol> Serge: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#236 [08:20] <Absol> Serge: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#237 [08:20] <MinecraftKidOut> btw these people arent going to help you
#238 [08:20] * urielsalis kicked MinecraftKidOut from #minecrafthelp (Reason: inecraftKidOut :here is the door)
#239 [08:21] * MinecraftKidOut2 [webchat@170.52.49.98] has joined #minecrafthelp
#240 [08:21] <MinecraftKidOut2> heeeeeeeeeeeeeeeeeeeeeeey
#241 [08:21] <Serge> thanks
#242 [08:21] * Serge [webchat@37.red-79-156-81.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#243 [08:21] * urielsalis kicked MinecraftKidOut2 from #minecrafthelp (Reason: inecraftKidOut2 :Here is the door)
#244 [08:22] <Earnest> Hello, I know this chat may not be able to help me directly with this issue but I have no where else to turn to for direction on what to do. So at some point possibly last year my account was compromised somehow and I am no longer able to log in with it. I can't log into Mojang at all, and it no longer sends account recovery to my email. I emailed
#245 [08:22] <Earnest> Mojang support with my transaction ID and everything. I have 100% proof that i purchased this account years ago. It's been more than a month and they still haven't responded with absolutely anything. What should I do going forward?
#246 [08:22] <Greymagic27> Earnest, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#247 [08:36] * Cryonics [webchat@152.7.255.226] has joined #minecrafthelp
#248 [08:37] <Cryonics> Hey, I'm having trouble breeding villagers. Can I get some help?
#249 [08:41] * netherlands [webchat@i29037.upc-i.chello.nl] has joined #minecrafthelp
#250 [08:41] <netherlands> hello
#251 [08:41] <netherlands> hello!?
#252 [08:41] <CapFan67> netherlands, Hello.
#253 [08:42] <netherlands> who can help me!!!
#254 [08:42] <CapFan67> ??> netherlands ask
#255 [08:42] * netherlands [webchat@i29037.upc-i.chello.nl] has quit. (Client Quit)
#256 [08:42] <Absol> netherlands: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#257 [08:42] <Absol> netherlands: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
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#261 [08:51] * david [webchat@94-21-47-69.pool.digikabel.hu] has joined #minecrafthelp
#262 [08:51] <david> Hi!
#263 [08:52] * Rhincodon [webchat@128.59.208.46.dyn.plus.net] has joined #minecrafthelp
#264 [08:54] <Greymagic27> david, Hey. How can we help?
#265 [09:02] * Cryonics [webchat@152.7.255.226] has quit. (Quit: webchat.esper.net)
#266 [09:07] <david> Hey! So I bought the game years back, and now with my old account I cant log in. I mean I can log in, but its says that I have to buy the game again
#267 [09:08] <Greymagic27> david, Are you sure you're using the correct details?
#268 [09:08] <david> Yeah, it let me in, even offers me a gift code, but the automatic email never came
#269 [09:09] <Greymagic27> ??> david account/send-email
#270 [09:09] <Absol> david: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#271 [09:09] <Absol> david: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#272 [09:10] <david> Yeah, I already did this, I was just thinking you guys could help me out a bit faster. I know that there is a lot of email coming in
#273 [09:10] <Greymagic27> david, We don't have the resources here to help with account issues. You'll need to wait for a reply. Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#274 [09:11] <david> aight
#275 [09:11] <david> I'll wait
#276 [09:12] <david> Thanks anyways!
#277 [09:12] <Greymagic27> No problem!
#278 [09:26] * tycoon1345 [webchat@modemcable086.12-176-173.mc.videotron.ca] has joined #minecrafthelp
#279 [09:26] <tycoon1345> hi
#280 [09:27] <Greymagic27> tycoon1345, Hey. How can we help?
#281 [09:27] <tycoon1345> I have a problem with my game
#282 [09:27] <tycoon1345> everytime i try to connect, the game crashes
#283 [09:27] <tycoon1345> i just redownloaded both minecraft and java to their latest versions
#284 [09:27] <Greymagic27> tycoon1345, Let's take a look at the crash log:
#285 [09:27] <Greymagic27> ??> tycoon1345 launcher/log
#286 [09:28] <Absol> tycoon1345: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#287 [09:28] <tycoon1345> i dont have any crashlog, only the laucnher_log.txt
#288 [09:29] <Greymagic27> tycoon1345, Send that using paste.ubuntu.com
#289 [09:29] <tycoon1345> how can i forward the laucnehr log?
#290 [09:29] <Greymagic27> tycoon1345, Use https://paste.ubuntu.com
#291 [09:29] <tycoon1345> https://paste.ubuntu.com/p/rqsZ4XNqQz/
#292 [09:32] * CousCous [webchat@pool-100-7-56-183.rcmdva.fios.verizon.net] has joined #minecrafthelp
#293 [09:33] <CousCous> I have an openGL error when attempting to install 1.8.9
#294 [09:33] <Greymagic27> CousCous, Hey. We only support 1.14. Does the error happen then?
#295 [09:33] <CousCous> No
#296 [09:33] <Greymagic27> What is the error you get when launching 1.8.9?
#297 [09:34] <CousCous> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#298 [09:34] <Greymagic27> ??> CousCous win/dxdiag
#299 [09:34] <Absol> CousCous: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#300 [09:34] <Greymagic27> ??> tycoon1345 win/!
#301 [09:34] <Absol> tycoon1345: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#302 [09:34] <Absol> tycoon1345: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#303 [09:34] <tycoon1345> but i never had this error before and i played the game for years...
#304 [09:35] <Greymagic27> tycoon1345, These sort of problems can pop up out of nowhere when it concerns your windows username
#305 [09:36] <tycoon1345> allright, thank you then!
#306 [09:37] <CousCous> here is my dxdiag link https://paste.ubuntu.com/p/kWDwM4WdBM/
#307 [09:38] <Greymagic27> CousCous, Download and install this driver: https://www.nvidia.com/Download/driverResults.aspx/146345/en-us
#308 [09:38] <CousCous> alright, im 99% i have the latest drivers already but ill dl this one just to be safe
#309 [09:39] * tycoon1345 [webchat@modemcable086.12-176-173.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
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#311 [09:40] * Ryan is now known as Guest68622
#312 [09:43] * Guest68622 [webchat@047-227-011-085.res.spectrum.com] has quit. (Client Quit)
#313 [09:46] <CousCous> thank you, that solved my issue
#314 [09:46] <Greymagic27> CousCous, No problem :)
#315 [09:46] <CousCous> have a good one
#316 [09:57] * a [webchat@router.ktkurim.cz] has joined #minecrafthelp
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#318 [09:58] * Yangu [webchat@p5DC16732.dip0.t-ipconnect.de] has joined #minecrafthelp
#319 [09:58] <Yangu> hi there
#320 [09:58] <Yangu> im still not able to login a java account could u help me?
#321 [09:59] <Yangu> i already made everything with hijack etc wrote to java support and created new accounts with new emails but i dont get any mail back from java
#322 [09:59] <Greymagic27> Yangu, Hey. Could you send your hijackthis report?
#323 [09:59] <Greymagic27> Use paste.ubuntu.com to send it
#324 [10:00] <Yangu> you already told me there is nothing that block the login..
#325 [10:00] <Yangu> im trying 4 years now
#326 [10:00] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#327 [10:00] <Greymagic27> I don't remember you coming in before, where you under another username?
#328 [10:00] <Yangu> yes
#329 [10:00] <Yangu> i get every time another username
#330 [10:00] <Greymagic27> What username were you under last time you joined?
#331 [10:00] <Yangu> max
#332 [10:01] <Yangu> max with a nuber behind
#333 [10:01] <Greymagic27> Yangu, Can you create a new hijackthis report and send it regardless? I'd like to refresh my memory
#334 [10:01] <Yangu> ok
#335 [10:01] <Yangu> https://paste.ubuntu.com/p/F79PxJSdD6/
#336 [10:02] <Greymagic27> Uninstall overwolf
#337 [10:03] <Yangu> ok i will try that
#338 [10:03] <Yangu> is that a common issure?
#339 [10:04] <Greymagic27> Yangu, Overwolf is known to cause certain issues with minecraft, yes
#340 [10:06] <Yangu> oh thanks
#341 [10:06] <Yangu> but i still cant login xD
#342 [10:06] <Yangu> do you know how long it take to get the passwort reset e mail?
#343 [10:06] <Greymagic27> Yangu, It should only take up to a couple of hours. I'd like you to try logging into the minecraft website using mobile data on your phone
#344 [10:07] <Yangu> ok thanks for that hint
#345 [10:11] <Yangu> nope dont work too..
#346 [10:13] * Panda [webchat@173-19-149-60.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#347 [10:14] <Greymagic27> Yangu, Is your phone disconnected from the internet?
#348 [10:14] <Yangu> no xD
#349 [10:14] <Greymagic27> Yangu, Disconnect it from the internet and use cellular data
#350 [10:15] <Yangu> dont work too
#351 [10:16] <Greymagic27> Then it looks like a problem with your account, have you emailed mojang support?
#352 [10:16] <Yangu> yes
#353 [10:16] <Yangu> they dont get back to me
#354 [10:16] <Greymagic27> Yangu, When did you send the email?>
#355 [10:16] <Yangu> 1 year bevore 4 mounts bevore and 1 month bevore and 1 week bevore
#356 [10:17] <Yangu> and im sick of it ^^'
#357 [10:17] <Greymagic27> Yangu, Due to the ammount of emails you've sent they've likely marked your email address as spam. Send another email using another email address
#358 [10:18] <Yangu> i fell like getting joked but i will try that one too
#359 [10:18] <Yangu> i have 2 w8 rn like 9 days..
#360 [10:22] * Yangu [webchat@p5DC16732.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
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#362 [10:23] * Ryan is now known as Guest61365
#363 [10:24] <Guest61365> Hi, whenever I attempt to load up from the minecraft launcher it loads most of the way and then goes unresponsive. https://paste.ubuntu.com/p/gFd8bpg2VY/plain/
#364 [10:25] <Greymagic27> Guest61365, Your issue is usually caused by malware. Running this tool will remove the malware and in turn fix your minecraft:
#365 [10:25] <Greymagic27> ??> Guest61365 av/adwcleaner
#366 [10:25] <Absol> Guest61365: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#367 [10:25] <Absol> Guest61365: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#368 [10:25] * Guest61365 [webchat@047-227-011-085.res.spectrum.com] has quit. (Client Quit)
#369 [10:29] * Ermland2 [webchat@customer-46-39-119-116.stosn.net] has joined #minecrafthelp
#370 [10:30] <Ermland2> Hello!
#371 [10:30] <Ermland2> I am having problems regarding migration of my account. The main reason is because I do not remember which Email was used to register the account, hence I do not know where I can find my transaction ID.
#372 [10:32] <Greymagic27> Ermland2, Hey. Have you emailed mojang support?
#373 [10:32] <Ermland2> I have over a week ago.
#374 [10:32] <Greymagic27> Ermland2, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#375 [10:32] * TYXORION [webchat@79-69-230-212.dynamic.dsl.as9105.com] has joined #minecrafthelp
#376 [10:32] <Ermland2> Alright, thank you.
#377 [10:33] <TYXORION> Guys I cant even download the game properly, I have the launcher but it cannot fully complete the download from it
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#386 [10:57] * trf [webchat@host-92-7-124-223.as43234.net] has joined #minecrafthelp
#387 [10:58] <trf> hello,Im having problem to initiate game
#388 [10:58] <CapFan67> trf, What happens?
#389 [10:59] <trf> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#390 [10:59] <trf> The game crashed whilst initializing game
#391 [10:59] <trf> The game crashed whilst initializing game
#392 [10:59] <CapFan67> ??> trf win/dxdiag
#393 [10:59] <Absol> trf: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#394 [11:00] <trf> this is the message im getting
#395 [11:00] <CapFan67> trf, It's likely hardware or driver. Produce the report that Absol has linked to.
#396 [11:02] * Sevren [webchat@99-172-160-72.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#397 [11:03] <Sevren> Hello, I'm having issues with server crashes caused by opening chests. So far it's only seemed to happen underwater.
#398 [11:03] <Sevren> I've got my crash logs, but not sure how to link them here
#399 [11:04] <CapFan67> ??> Sevren paste
#400 [11:04] <Absol> Sevren: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#401 [11:05] <Sevren> https://paste.ubuntu.com/p/X2gx5z5dTs/
#402 [11:05] <Sevren> think I did that right
#403 [11:07] <CapFan67> Sevren, Hmm... Still looking.
#404 [11:07] <CapFan67> Sevren, "Is Modded: Unknown (can't tell)" are you running mods?
#405 [11:08] <Sevren> not that I know of. My server is through extravm, so maybe they have some kind of addon?
#406 [11:09] <Sevren> as far as I know it's vanilla, though
#407 [11:10] <Sevren> I've got several more crash logs if those would help, the bugs been extremely repeatable on 4+ chests now
#408 [11:10] <Sevren> it's not every underwater chests, but the ones that are bugged crash it 100% of the time
#409 [11:11] <Sevren> breaking the chests still causes a crash
#410 [11:11] <CapFan67> Sevren, I don't see anything in the crash report that indicates the specific cause. You may want to create a report on the JIRA.
#411 [11:12] <Sevren> Erm, what/where is that, exactly?
#412 [11:13] <CapFan67> Sevren, http://bugs.mojang.com/
#413 [11:13] <Sevren> awesome, I'll go ahead and do that. Thanks for taking a look at it, at least :)
#414 [11:14] <trf> hi could I get the refund. My game is not working
#415 [11:15] <CapFan67> trf, Again, can you produce the DxDiag report that Absol gave you instructions for? Do you need the instructions again?
#416 [11:15] <trf> no.thanks
#417 [11:16] <CapFan67> trf, Your issue is either hardware or your graphics driver. I can't help you solve that issue without having information about your hardware and drivers.
#418 [11:17] <CapFan67> trf, This is a Volunteer technical support channel. We help people fix Java Edition technical issues. We are not Mojang, so I can't help with a refund, but I can help diagnose your technical issue.
#419 [11:17] <trf> that's ok. please close my account.
#420 [11:18] <CapFan67> trf, ...I can't do *anything* to your account. You've connected to volunteer community support. For account management, you'll need to contact Mojang.
#421 [11:18] <trf> for refund?
#422 [11:19] <CapFan67> Sevren, This is the only bug report that I can find with your specific error. Not the same conditions, but the same error: https://bugs.mojang.com/browse/MC-137097
#423 [11:19] <CapFan67> ??> trf refund
#424 [11:20] <CapFan67> ??> trf account/refund
#425 [11:20] <Absol> trf: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#426 [11:20] <trf> I paid for the Minecraft.
#427 [11:22] * Fjellbokken [webchat@114.109-247-212.customer.lyse.net] has joined #minecrafthelp
#428 [11:22] * KelMorian [webchat@91-169-50-145.subs.proxad.net] has joined #minecrafthelp
#429 [11:23] <CapFan67> trf, So I assumed. ..and you have a technical issue. ..and we can help diagnose and possibly solve it. ...but for whatever reason after coming here for help, you don't want any. No worries.
#430 [11:23] <Fjellbokken> Hey guys, so i have a problem while starting up minecraft from the launcher, i get an unexpected error with the error code: Could not find or load main class net.minecraft.client.main.Main, does anyone have a fix? Ive tried alot of suggestions through youtube and google
#431 [11:24] <Fjellbokken> Also through support from Mojang ofc
#432 [11:24] <CapFan67> Fjellbokken, Let's take a closer look at the error:
#433 [11:24] <KelMorian> Hello, following the migration of my old Minecraft account to the new Mojang account, my game disappeared, as if I had never bought it.
#434 [11:24] <CapFan67> ??> Fjellbokken launcher/log-txt
#435 [11:24] <Absol> Fjellbokken: We need to see your full launcher log, which is created in the game directory.
#436 [11:24] <Absol> Fjellbokken: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#437 [11:25] <CapFan67> KelMorian, If you log into Mojang.com, and look at the account page, do you see Java Edition license listed?
#438 [11:25] <KelMorian> CapFan67 No, I have no versions available.
#439 [11:26] <KelMorian> CapFan67 He asks me to buy it.
#440 [11:26] <CapFan67> KelMorian, What's your profile/character name?
#441 [11:26] <Fjellbokken> https://paste.ubuntu.com/p/7F3hcddKdb/
#442 [11:26] <Fjellbokken> there you go
#443 [11:26] <CapFan67> KelMorian, I'll check to see if it's migrated.
#444 [11:27] <KelMorian> CapFan67 KelMorian
#445 [11:27] <CapFan67> Fjellbokken, Stand by.
#446 [11:27] <CapFan67> KelMorian, It is indeed Migrated. This implies you migrated to a different account/email than the one you're logging in with.
#447 [11:28] <KelMorian> CapFan67 When I try again to migrate my old game, he tells me that it is already done on this address precisely.
#448 [11:28] <KelMorian> CapFan67 On this account/email
#449 [11:29] <CapFan67> KelMorian, As far as I know, there's no way to solve that on your own. You'll need to contact Mojang Support. Do you need a link?
#450 [11:30] <KelMorian> CapFan67 It's already been done for almost a month, I never had a return.
#451 [11:30] <KelMorian> I opened two claims already.
#452 [11:30] <CapFan67> Fjellbokken, Java has an issue with Non-ANSI characters in the userpath. Your user path has this character: å. Now, this *should* be an ANSI character and *should* work, but the error you're getting indicates it's the issue.
#453 [11:31] <KelMorian> CapFan67 I am here precisely because I do not have a response from the support.
#454 [11:31] <CapFan67> Fjellbokken, To test, please create another Windows User account with a name using only a-z. Login to that account and see if the game runs.
#455 [11:31] <Fjellbokken> CapFan67 alright give me 2
#456 [11:32] <CapFan67> KelMorian, The queue is just over a month at the moment. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#457 [11:32] <CapFan67> KelMorian, If you submitted your request after March 22, you still have a bit longer to wait.
#458 [11:33] * Skrilix [webchat@104.190.194.142] has joined #minecrafthelp
#459 [11:33] <KelMorian> CapFan67 Ho ok... Well thank you. I only have to wait for a return from them.
#460 [11:33] <CapFan67> KelMorian, Unfortunately, yes. Best of luck with the recovery.
#461 [11:34] * Skrilix [webchat@104.190.194.142] has quit. (Client Quit)
#462 [11:34] <KelMorian> CapFan67 Thanks anyway ! Have a good day.
#463 [11:35] * KelMorian [webchat@91-169-50-145.subs.proxad.net] has quit. (Quit: webchat.esper.net)
#464 [11:36] <Fjellbokken> CapFan67 that works indeed
#465 [11:38] <Fjellbokken> Now how can i make it work on my main user?
#466 [11:39] <CapFan67> Fjellbokken, Well, you can't. At least not easily. There's no convenient way to change your userpath.
#467 [11:39] <CapFan67> Fjellbokken, That task is fairly massive and sweeping, and far beyond the support we can provide in this channel.
#468 [11:39] * Cencorth [webchat@145-018-039-069.cedarnetworks.com] has joined #minecrafthelp
#469 [11:39] <Fjellbokken> I was hoping it would work with just using another drive for the game, but it seems that it wants to run through my /users/username/appdata/romaing folder
#470 [11:40] <CapFan67> Fjellbokken, But, hopefully now that you know the issue, you can migrate to the new account.
#471 [11:40] <CapFan67> Fjellbokken, Yes. Minecraft will always need access to %appdata%,
#472 [11:40] <Fjellbokken> Well i wont migrate just with one game that has issues, but i will use that other user for the game furtheron
#473 [11:41] <Fjellbokken> anyways thanks for the help!
#474 [11:41] <CapFan67> Fjellbokken, My pleasure.
#475 [11:41] <Fjellbokken> Have a nice day!
#476 [11:44] <Cencorth> Hello. Recently, the day before the 1.14 update, my game began crashing on startup. It's continued until today no matter what version I try to run. I've cleaned it out of all my mods, texture packs, resource packs, everything. I've re-installed the game about three times now, twice re-downloading the installer after purging the files from my machin
#477 [11:44] <Cencorth> e. I've checked to see if my anti-virus is to blame for this but it isn't stopping the game from running either. I've checked the compatibility for my machine and it's just fine.
#478 [11:45] <Cencorth> There have so far been two apparent flukes where the game did start up and run, but would then refuse to save when I tried to quit, freezing up like on startup until I had to close it with task manager as the program simply stopped responding. I've tried letting it sit overnight to see if it was just trying really hard to load something, but it di
#479 [11:45] <Cencorth> dn't budge in all that time.
#480 [11:45] <CapFan67> Cencorth, When it crashes, do you get an error number or description? Or do you get "not responding"?
#481 [11:45] <Cencorth> "Not Responding"
#482 [11:46] <Cencorth> It tells me the game crashed after I close it, the launcher pops back up telling me the game crashed.
#483 [11:46] <CapFan67> Cencorth, "not responding" states are sometimes caused by incompatible software. Let's see what you have running:
#484 [11:46] <CapFan67> ??> Cencorth tools/hjt
#485 [11:46] <Absol> Cencorth: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#486 [11:46] <Absol> Cencorth: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#487 [11:49] <Cencorth> https://paste.ubuntu.com/p/gPCCSbSBYb/
#488 [11:49] <CapFan67> Cencorth, We have a match! You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#489 [11:49] <CapFan67> ??> Cencorth av/adwcleaner
#490 [11:49] <Absol> Cencorth: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#491 [11:49] <Absol> Cencorth: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#493 [11:59] * Cencorth [webchat@145-018-039-069.cedarnetworks.com] has joined #minecrafthelp
#494 [11:59] <CapFan67> Cencorth, Welcome back.
#495 [11:59] <Cencorth> Thank you
#496 [11:59] <CapFan67> Cencorth, If ADWCleaner has finished, try the game again.
#497 [11:59] <Lurks> Cencorth i see you have 2antivirus install, best to have 1
#498 [12:00] <Cencorth> Which one should be removed?
#499 [12:00] * disturbed [webchat@90-227-209-122-no506.tbcn.telia.com] has joined #minecrafthelp
#500 [12:00] <disturbed> helo
#501 [12:01] <Lurks> thats up to u to decide, i would not have McAfee
#502 [12:02] <disturbed> Cannot connect to server even after uninstalling and installing 7-8 times
#503 [12:02] <disturbed> helpp
#504 [12:03] <mattym> ??> disturbed tools/hjt
#505 [12:03] <Absol> disturbed: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#506 [12:03] <Absol> disturbed: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#507 [12:04] <disturbed> ok thanks
#508 [12:07] * NomNom [webchat@sky-78-19-26-83.bas512.cwt.btireland.net] has joined #minecrafthelp
#509 [12:09] <disturbed> https://paste.ubuntu.com/p/49wNcWqR8d/
#510 [12:09] <disturbed> there you go
#511 [12:10] <mattym> disturbed, Uninstall your VPN.
#512 [12:10] <disturbed> its not running?
#513 [12:10] <disturbed> and i barely use it?
#514 [12:10] <disturbed> but ok
#515 [12:10] <disturbed> will do
#516 [12:13] <disturbed> done
#517 [12:13] <mattym> disturbed, Restart the PC then try running the game again.
#518 [12:15] <disturbed> ok
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#520 [12:17] <Cencorth> Okay. I've restarted the game a few times to make sure it's not just another one off. Looks like things are working perfectly! Thank you so much!
#521 [12:18] <CapFan67> Cencorth, Outstanding. Enjoy!
#522 [12:18] <NomNom> I have this problem with my Minecraft Java Edition om 1.14 where if I try to start it up, the loading bar will fill up to about 85-90% and will then freeze, and upon clicking, an error message pops up saying "Java(TM) Platform SE binary is not responding.". The game then closes and brings me back to the launcher menu where it states it was a game c
#523 [12:18] <NomNom> rash. How do I fix this?
#524 [12:18] * disturbed [webchat@90-227-209-122-no506.tbcn.telia.com] has joined #minecrafthelp
#525 [12:18] <CapFan67> NomNom, "not responding" states are sometimes caused by incompatible software. Let's see what you have running:
#526 [12:18] <disturbed> hey
#527 [12:19] <CapFan67> ??> NomNom tools/hjt
#528 [12:19] <Absol> NomNom: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#529 [12:19] <Absol> NomNom: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#530 [12:19] <disturbed> no
#531 [12:19] <disturbed> it still doesnt wanna connect
#532 [12:19] <mattym> disturbed, Any chance your modem/router has a firewall?
#533 [12:19] <disturbed> idk
#534 [12:19] <disturbed> how do i know
#535 [12:20] <disturbed> ill reun another test
#536 [12:20] <mattym> disturbed, You would need to check in the router settings.
#537 [12:20] <disturbed> https://paste.ubuntu.com/p/zrDQdmzft7/
#538 [12:20] <disturbed> ok
#539 [12:21] * Cencorth [webchat@145-018-039-069.cedarnetworks.com] has quit. (Quit: webchat.esper.net)
#540 [12:21] <mattym> ??> disturbed info/mcleaks
#541 [12:21] <Absol> disturbed: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#542 [12:21] <Absol> disturbed: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#543 [12:21] <mattym> ??> disturbed win/hosts/edit
#544 [12:21] <Absol> disturbed: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#545 [12:21] <Absol> disturbed: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#546 [12:23] <disturbed> okay
#547 [12:23] <disturbed> will do
#548 [12:23] <disturbed> thanks
#549 [12:23] <NomNom> https://paste.ubuntu.com/p/G8rHZzVwgr/
#550 [12:23] <disturbed> I dont have a tool
#551 [12:23] <disturbed> that dispences stuff
#552 [12:24] <NomNom> See anything that could cause it?
#553 [12:24] <disturbed> I have no clue what they are tbh
#554 [12:24] <disturbed> soooo
#555 [12:24] <CapFan67> NomNom, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#556 [12:24] <CapFan67> ??> NomNom av/adwcleaner
#557 [12:24] <Absol> NomNom: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#558 [12:24] <Absol> NomNom: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#559 [12:25] <disturbed> after that
#560 [12:26] <mattym> disturbed, Read back through all the instructions Absol gave you.
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#562 [12:35] * NomNom [webchat@sky-78-19-26-83.bas512.cwt.btireland.net] has joined #minecrafthelp
#563 [12:35] <NomNom> I'm back after the MalwareBytes scan, should try starting MInecraft?
#564 [12:36] <NomNom> I*
#565 [12:36] <mattym> NomNom, Yes
#566 [12:37] <CapFan67> NomNom, Welcome back (sorry, was getting water)
#567 [12:39] <disturbed> Yay thanks it worked
#568 [12:40] <disturbed> Thanks seeya have a nice one
#569 [12:40] <CapFan67> disturbed, One more thing...
#570 [12:40] * disturbed [webchat@90-227-209-122-no506.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#571 [12:40] <Lurks> gone so fast
#572 [12:40] <CapFan67> *looks into future* disturbed:"my account has been hacked."
#573 [12:42] <NomNom> Nice, it actually works now! Thanks so much, I've been trying to fix this for like 5 days, should've just came here. Thanks again!
#574 [12:42] * Sean_95 [webchat@d54C07199.access.telenet.be] has joined #minecrafthelp
#575 [12:42] <CapFan67> NomNom, Outstanding! Glad we could help.
#576 [12:44] * Sean_95 [webchat@d54C07199.access.telenet.be] has quit. (Client Quit)
#577 [12:53] * guest56 [~M1dx@185.212.170.181] has joined #minecrafthelp
#578 [12:53] <guest56> Hello. Does anyone know what to do if nothing happens when clicking on "Log In" on minecraft.net?
#579 [12:54] <guest56> I'm not blocking anything at all. I've tried both Firefox & Chrome :/
#580 [12:54] <tyteen4a03> ??> guest56 tools/hjt
#581 [12:54] <Absol> guest56: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#582 [12:54] <Absol> guest56: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#583 [12:55] <tyteen4a03> guest56: check the Console in your DevTool
#584 [12:56] * moki [webchat@ip70-189-244-144.lv.lv.cox.net] has joined #minecrafthelp
#585 [12:56] <moki> My game keeps crashing as soon as the world loads in, how can I fix it?
#586 [12:56] <moki> I have the crash log
#587 [12:57] <guest56> I've seen to identify the error. Apparently they decided to block all request from most major VPN providers. I fixed the issue by switching VPN :)
#588 [12:58] * lucas [webchat@0x3ec7ba44.osd.customer.dk.telia.net] has joined #minecrafthelp
#589 [12:59] <Lurks> moki copy crash log and paste here https://paste.ubuntu.com/
#590 [12:59] <lucas> s
#591 [12:59] <lucas> I have problem with migrations
#592 [13:00] <moki> Lurks I just pasted it in
#593 [13:00] <lucas> ty
#594 [13:00] <Lurks> moki copy the url and paste it here
#595 [13:00] <moki> https://paste.ubuntu.com/p/wHgpXdXNWx/
#596 [13:00] <Lurks> lucas what exactly is the issue u r having?
#597 [13:01] <lucas> I made my account years ago and i dont have the email any motr
#598 [13:01] <lucas> i use my username to log in
#599 [13:02] <mattym> ??> moki win/dxdiag
#600 [13:02] <Absol> moki: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#601 [13:02] <mattym> ??> lucas account/send-email
#602 [13:02] <Absol> lucas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#603 [13:02] <Absol> lucas: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#604 [13:03] <moki> Thank you Absol will try
#605 [13:06] <moki> https://paste.ubuntu.com/p/gnQG3mscs5/
#606 [13:07] <moki> Absol I followed the instructions and did the pastebin
#607 [13:07] <tyteen4a03> guest56: yes, they do that
#608 [13:07] <mattym> moki, Just a moment
#609 [13:07] <moki> ty
#610 [13:07] <mattym> ??> moki oem/hp/product-number
#611 [13:07] <Absol> moki: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#612 [13:07] <Absol> moki: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#613 [13:10] <lucas> doesnt work
#614 [13:11] <moki> G0U21AV
#615 [13:11] <moki> absol this is it
#616 [13:11] <mattym> lucas, You need to contact Mojang and wait for their reply.
#617 [13:11] <lucas> i did
#618 [13:11] <mattym> moki, It should be longer.
#619 [13:11] <lucas> i waited a month
#620 [13:11] <CapFan67> lucas, On what date did you request support?
#621 [13:12] <lucas> around the start of april i thinkg
#622 [13:12] <CapFan67> lucas, Ok, you still have a bit more to wait: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#623 [13:12] <lucas> yeah ok thx
#624 [13:13] <moki> Did you need my serial or product number because what I posted is all that is listed for the product and I directly copied and pasted it from the HP Support Assistant
#625 [13:13] <mattym> moki, There wasn't a # with letters after the part you wrote here?
#626 [13:13] <moki> Nope, product number that I posted is all that is listed
#627 [13:14] <mattym> moki, Ok, just a moment.
#628 [13:15] <mattym> moki, HP does not have a newer driver to help fix your issue. You will need to try and install the one from Intel.
#629 [13:15] <mattym> moki, Download and Install the 2nd file listed on the left of the page here https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=81496
#630 [13:16] <moki> Will do, thank you
#631 [13:18] <moki> After it is installed should I try running minecraft again?
#632 [13:18] <mattym> moki, Yes
#633 [13:18] <moki> It says that my computer does not meet the minimum requirements for installation :/
#634 [13:19] <mattym> moki, Yes, unfortunately HP blocks out driver installs not from HP, and also fails to provide newer drivers.
#635 [13:19] <mattym> ??> moki gpu/intel/ig7
#636 [13:19] <Absol> moki: Some older versions of Intel integrated graphics hardware do not support features that Minecraft needs in order to work. If you are using a desktop computer, you can install a modern dedicated graphics card. If you are on a laptop you will need to use a computer with newer hardware. Alternatively you can use version 1.13.2 or lower of Minecraft, with the "Use VBOs" option in video settings set to off.
#637 [13:20] <moki> So I am not able to play 1.4 on this computer?
#638 [13:20] <mattym> moki, You can do the above for the time being, but to use newer versions you will need to find a way to update the driver to the one Intel provides.
#639 [13:20] <moki> Okay, thank you for the help
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#653 [14:15] * Jone04 [webchat@77-85-155-187.ip.btc-net.bg] has joined #minecrafthelp
#654 [14:15] <Jone04> Hello
#655 [14:16] * cvblnx [webchat@129.208.220.181] has joined #minecrafthelp
#656 [14:17] <cvblnx> hello
#657 [14:17] <Jone04> Hello
#658 [14:17] <cvblnx> ok so my problem is that everytime i press play it wont work
#659 [14:17] * MrGamerGasum [webchat@c-73-46-225-240.hsd1.fl.comcast.net] has joined #minecrafthelp
#660 [14:17] <cvblnx> it says error and "unable to create temporary directory"
#661 [14:18] * Jone04 [webchat@77-85-155-187.ip.btc-net.bg] has quit. (Client Quit)
#662 [14:18] <cvblnx> what should i do?
#663 [14:18] <MrGamerGasum> Hello, I havent played minecraft since 2015 and have forgotten the email and password I used.
#664 [14:19] <cvblnx> seriously?
#665 [14:19] <cvblnx> you forgot?
#666 [14:19] <MrGamerGasum> Yea, i bough minecraft back in 2011 and used an email i had when i was 11, but i have forgotten it
#667 [14:19] <cvblnx> why would you wanna go back to it?
#668 [14:20] <MrGamerGasum> Because I have a lost account for a game a paid $20 for at the time, I would like to retrieve my lost account.
#669 [14:21] <cvblnx> so you suddenly care about it years later? xD
#670 [14:21] <cvblnx> lmaooo
#671 [14:21] * Jone04 [webchat@77-85-155-187.ip.btc-net.bg] has joined #minecrafthelp
#672 [14:21] <MrGamerGasum> Since all the little kids left to play fortnite, I want to get back into it. Youtube videos keep popping up in my suggestions and just reminds me of the good old days.
#673 [14:21] <cvblnx> aha
#674 [14:21] <cvblnx> same same
#675 [14:22] <MrGamerGasum> Is it that bad that i just wanna relive my childhood lol
#676 [14:22] <cvblnx> no lmao i do too
#677 [14:22] <Jone04> dudes
#678 [14:22] <MrGamerGasum> wasip
#679 [14:22] <Jone04> I have problems with migrating my account
#680 [14:22] <cvblnx> not a dude but wassup
#681 [14:22] <Jone04> can you help me?
#682 [14:22] <cvblnx> wtf is migrating
#683 [14:23] <MrGamerGasum> So can anyone help me with my situation or is this like a secret reddit lol
#684 [14:23] <Jone04> Basicly I have an account from 2011
#685 [14:23] <MrGamerGasum> same
#686 [14:23] <MrGamerGasum> See we all coming back
#687 [14:23] <Jone04> what's your problem?
#688 [14:23] <cvblnx> aint nobody helping here so i dunno man
#689 [14:23] <MrGamerGasum> I havent played minecraft since 2015 and have forgotten the email and password I used.
#690 [14:23] <MrGamerGasum> i bough minecraft back in 2011 and used an email i had when i was 11, but i have forgotten it
#691 [14:24] <Jone04> Yeah
#692 [14:24] <Jone04> I have no idea what the email is
#693 [14:24] <cvblnx> even if you did get back into minecraft it isnt even worth it anymore
#694 [14:24] <MrGamerGasum> i just wanna build massive creative structures again!
#695 [14:24] <MrGamerGasum> in SP
#696 [14:25] <Jone04> good old days
#697 [14:25] <cvblnx> boringgg
#698 [14:25] <cvblnx> ill be on discord trolling people
#699 [14:25] <MrGamerGasum> i could careless about mp unless your talking about build battle
#700 [14:25] <cvblnx> good old days
#701 [14:25] <MrGamerGasum> I mean i technically have minecraft for VR, but.........
#702 [14:25] <MrGamerGasum> nononon
#703 [14:26] <MrGamerGasum> Alright well nice chattin with yall i guess
#704 [14:26] <cvblnx> cya later
#705 [14:26] <MrGamerGasum> l8tr
#706 [14:26] <MrGamerGasum> l8tr
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#708 [14:26] <CapFan67> Jone04, Migrating requires knowing the email you purchased with. You will need to conact Moang. Need a link?
#709 [14:26] <cvblnx> oh look who it is
#710 [14:27] <cvblnx> finally some people to help
#711 [14:27] <Jone04> yes
#712 [14:27] <cvblnx> too bad honestly, im just gonna delete the game again
#713 [14:27] <CapFan67> ??> Jone04 account/send-email
#714 [14:27] <Absol> Jone04: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#715 [14:27] <Absol> Jone04: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#717 [14:27] <Jone04> thanks
#718 [14:28] <CapFan67> Jone04, Best of luck with the Migration.
#719 [14:28] <CapFan67> Jone04, Best of luck with the Migration.
#720 [14:30] * kriper1111 [~kriper111@mm-1-42-212-37.vitebsk.dynamic.pppoe.byfly.by] has left #minecrafthelp
#721 [14:56] * SimonRoyal [webchat@185.187.6.51.dyn.plus.net] has joined #minecrafthelp
#722 [14:57] <SimonRoyal> Can anyone help me with XBox One Favourites Pack
#723 [14:57] <CapFan67> ??> SimonRoyal bedrock/support
#724 [14:57] <Absol> SimonRoyal: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#725 [14:58] <SimonRoyal> Thank you
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#728 [15:07] <Ruebennase> hello i got a problem. I can't login in the minecraftlauncher. if i type my e-mail adress and password there is written: can't connect to the server. if i want to connect to https://account.mojang.com/login i get an error 403 the request could not be satisfied.
#729 [15:07] <CapFan67> Ruebennase, Sounds like some software on your system is redirecting your login. Let's look:
#730 [15:08] <CapFan67> ??> Ruebennase tools/hjt
#731 [15:08] <Absol> Ruebennase: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#732 [15:08] <Absol> Ruebennase: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#733 [15:13] <CapFan67> Ruebennase, Is the report giving you trouble?
#734 [15:15] <Ruebennase> https://paste.ubuntu.com/p/vwm2bJpPyr/
#735 [15:17] <CapFan67> Ruebennase, Stand by..
#736 [15:18] <CapFan67> Ruebennase, I see you're connecting from "ktk-ip.de"
#737 [15:18] <CapFan67> Ruebennase, Your ISP is one we currently know to be renting IP's from a 3rd party. Either ask your ISP to give you a non-rented ISP, or have your ISP contact Mojang about getting their rented ISP's unblocked.
#738 [15:19] <CapFan67> Ruebennase, "non-rented IP". typo, sorry.
#739 [15:26] <Ruebennase> Explain this for noobs please :D
#740 [15:27] <CapFan67> Ruebennase, Your Internet Service Provider buys addresses from another company that Mojang has blacklisted.
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#743 [15:36] <Ruebennase> and how to fix this?
#744 [15:36] <Ruebennase> and how to fix this?
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#746 [15:37] <CapFan67> Ruebennase, It's out of your control. Either contact your ISP to request an IP from a different block, or contact Mojang and ask them to remove the blacklist (though, this would require knowing *exactly* what IP block your ISP uses).
#747 [15:37] <Ruebennase> ok thank you
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#750 [15:40] <David> Have deleted/stopped paying for my first realm and bought a new one. Now none of them are working.Just coming up every time and ask me to restart minecraft. Any suggestions what to do? Have reinstalled minecraft. Didn't work.
#751 [15:41] <CapFan67> David, Are you using Java Edition?
#752 [15:41] <David> Yes
#753 [15:42] <David> Sorry should have said that
#754 [15:42] <CapFan67> David, Does the realm show up in your multiplayer menu?
#755 [15:42] * Robert [webchat@173-19-247-158.client.mchsi.com] has joined #minecrafthelp
#756 [15:43] <Robert> Hello
#757 [15:43] <CapFan67> Robert, Hi
#758 [15:43] <David> Just a sec I will have a look
#759 [15:43] <Robert> Are you the one that can help me
#760 [15:43] <CapFan67> David, "Under", I mean. Does it show up under your multiplayer menu?
#761 [15:44] <koala__> Linux system / Minecraft download from today / the launcher start only as root not as user / as user I see this error: ERROR:nss_util.cc(809)] After loading Root Certs, loaded==false: NSS error code: -8018 / Any idea which rights the user need?
#762 [15:45] <Robert> is anyone available to help me
#763 [15:45] <CapFan67> koala__, Linux s not my strength. You'll need to wait for another help who works with Linux.
#764 [15:45] <CapFan67> Robert, Just ask your question / state your issue.
#765 [15:45] <Robert> okay
#766 [15:45] <David> No nothing under multiplayer
#767 [15:46] <CapFan67> David, So, on your main menu, you only see Single Player and Multiplayer? You don't see "Minecraft Realms"?
#768 [15:47] <David> when I click on Realms the message "Invalid session,Please try restarting your game" comes up.
#769 [15:47] <David> Yes it's there but can't get into it
#770 [15:47] <Robert> im trying to log in from my new computer and i had to reset my password and now its asking me security questions i obviously set a long time ago... and i cant reset them because i dont have anything it doesnt ask me the security questions on
#771 [15:47] <CapFan67> David, Ok, that's something different. Close your client, log out of your launcher (click your email upper right corner), then log back in. Run the client again and test.
#772 [15:48] <David> OKay just a sec
#773 [15:48] <CapFan67> Robert, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you don't have two of these three things, you will need to contact Mojang Support.
#774 [15:48] <Robert> HOW
#775 [15:48] <Robert> ive been looking for a phone number for like 20 minutes
#776 [15:49] <CapFan67> Robert, Mojang only offers email support. Absol will provide a link to the web form:
#777 [15:49] <CapFan67> ??> Robert account/send-email
#778 [15:49] <Absol> Robert: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#779 [15:49] <Absol> Robert: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#780 [15:49] <Lurks> koala__ i saw someone have the latest version of a linux system and couldn't launch minecraft, he/she had another linux system but different version, i'm sure what causes it, i don't have knowledge in lnux to help u
#781 [15:50] <David> I'm not sure what to do. Can't see the email.
#782 [15:50] <Robert> .... ur kidding right how tf dont they have a phone number
#783 [15:51] <CapFan67> David, Looking at the launcher main menu, your username (not email sorry), is in the upper right hand corner.
#784 [15:51] <CapFan67> David, It's a pulldown, with the option "log out"
#785 [15:51] <CapFan67> Robert, Sorry, but they don't offer phone support.
#786 [15:52] <koala__> thx Lurks and CapFan, I'll continue to look for a solution.
#787 [15:52] <Robert> Thank you for your time. Mojang is shite for not having a phone number.
#788 [15:52] <Absol> Robert: Please keep it civil
#789 [15:57] <David> Found it but it takes some time to get in again.
#790 [15:58] <CapFan67> David, "invalid session" means your 'token' has expired (logins are good for 24 hours). Logging out and back in forces Mojang to give you a new token.
#791 [15:59] <CapFan67> David, When you run your launcher, it also checks if your token is valid, and if not gets a new one. So, this can happen if you have your launcher open at that moment it expires.
#792 [16:01] <David> +CapFan67 It is working. So simple when you know how. Thank you very very much.
#793 [16:01] * miki28 [webchat@host186-155-dynamic.55-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#794 [16:02] <CapFan67> David, Outstanding! Enjoy.
#795 [16:02] <miki28> hy, i have problem when i load server or singleplayer
#796 [16:02] <CapFan67> miki28, What happens?
#797 [16:02] <miki28> game crash whit this motivatio: The game crashed whilst mouseclicked event handler
#798 [16:02] <miki28> Error: java.lang.IllegalStateException: failed to create a child event loop
#799 [16:02] <Lurks> hm thought it be wrong version, also sometimes when i leave the launcher open for so long, i get that "invalid session", what a pain
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#801 [16:04] <CapFan67> miki28, That's normally caused by Antivirus or by Network settings. Let's try the latter first, as it's an easy test.
#802 [16:04] <CapFan67> miki28, If you use a profile other than "latest version", edit it. If not, make a new profile.
#803 [16:05] <miki28> i try 1.14 1.13.2 and 1.8.9
#804 [16:05] <CapFan67> miki28, click the button for "JVM arguments" and add the following AFTER A SPACE to the end of your arguments: -Djava.net.preferIPv4Stack=true
#805 [16:05] <CapFan67> miki28, Don't forget the dash.
#806 [16:06] <CapFan67> miki28, Save and test.
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#809 [16:08] <miki28> sorry, no don't work
#810 [16:09] <CapFan67> miki28, When it crashes, click the "more details" button on the error dialog.
#811 [16:09] <miki28> ok
#812 [16:09] <CapFan67> miki28, You should see a crash report. Absol will give you instructions to create a Paste with the crash report
#813 [16:09] <CapFan67> ??> miki28 paste
#814 [16:09] <Absol> miki28: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#815 [16:11] <miki28> https://paste.ubuntu.com/p/S6QbzYdHvr/
#816 [16:11] <CapFan67> miki28, Stand by...
#817 [16:11] <CapFan67> miki28, I don't see the argument I asked you to test. Do you need the instructions again?
#818 [16:12] <miki28> i put at the end: -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M -Djava.net.preferIPv4Stack=true
#819 [16:13] <CapFan67> miki28, This crash report wasn't created by running the same profile you're editing. The crash report shows your settings.
#820 [16:13] <miki28> try again
#821 [16:16] <miki28> I'm sorry, can you send me the proceedings ?
#822 [16:16] <CapFan67> miki28, Do you mean the instructions for making the paste with your updated crash-report?
#823 [16:16] <miki28> nono instruction to apply java argumet
#824 [16:16] <CapFan67> miki28, click the button for "JVM arguments" and add the following AFTER A SPACE to the end of your arguments: -Djava.net.preferIPv4Stack=true
#825 [16:20] <miki28> I added it after the space but the game does not save it as a command
#826 [16:21] <CapFan67> miki28, Adding it at the end, like this? https://i.imgur.com/oRfpF0z.png
#827 [16:23] <miki28> yes, is the same I send you the photo
#828 [16:23] <CapFan67> miki28, When you say "the game does not save it", do you mean if you save then edit again it's gone?
#829 [16:25] * miki28 [webchat@host186-155-dynamic.55-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#830 [16:25] <miki28> I save it, but when it crashes the code shown is the same as the one I sent you
#831 [16:26] <miki28> https://imgur.com/JJfd2j9
#832 [16:26] <CapFan67> miki28, Can you create a test profile. Remove the entire arguments line, and replace with just: -Xmx2G -Djava.net.preferIPv4Stack=true
#833 [16:26] <miki28> ok
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#835 [16:28] <miki28> https://paste.ubuntu.com/p/NhPnFdPMht/
#836 [16:29] <CapFan67> miki28, Strange. Ok, I'll assume the "90% of the time" cure isn't for you. The other possibility is Antivirus.
#837 [16:30] <CapFan67> miki28, Absol will give you instructions to produce a report of running programs on your computer:
#838 [16:30] <CapFan67> ??> miki28 tools/hjt
#839 [16:30] <Absol> miki28: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#840 [16:30] <Absol> miki28: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#841 [16:31] * Black [webchat@ip4da01d7c.direct-adsl.nl] has quit. (Client Quit)
#842 [16:31] <miki28> https://paste.ubuntu.com/p/ys5GjtbhRZ/
#843 [16:33] <CapFan67> ??> miki28 av/kaspersky
#844 [16:33] <Absol> miki28: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#845 [16:34] <CapFan67> miki28, Actually, that's a login issue. Probably not valid here...
#846 [16:37] <miki28> i have disable encrypted connections but game crash
#847 [16:38] <CapFan67> miki28, Yeah, again that fix is for login failures. I jumped the gun by triggering the bot with it.
#848 [16:39] <miki28> ?
#849 [16:39] <CapFan67> miki28, The only thing I see in the list is an unusual IPv6 entry in your hosts file.
#850 [16:41] <miki28> this? ::1 localhost
#851 [16:41] <CapFan67> miki28, Yeah, normally that's commented out with a # at the beginning.
#852 [16:41] <miki28> wait i add it
#853 [16:44] * miki28 [webchat@host186-155-dynamic.55-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#854 [16:44] <miki28> i have add # but Minecarft crash
#855 [16:44] * Rhincodon [webchat@128.59.208.46.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#856 [16:44] <CapFan67> miki28, The issue is, Java is failing to bind to your adapter with IPv4 protocol. Normally the java argument we added fixes the issue by forcing IPv4.
#857 [16:45] <miki28> I try to see the network adapter
#858 [16:46] * miki28 [webchat@host186-155-dynamic.55-79-r.retail.telecomitalia.it] has quit. (Client Quit)
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#860 [16:48] <CapFan67> miki28, Here's he bug report and fixes: https://bugs.mojang.com/browse/MC-34749 In the comments, there's also an unconfirmed fix by resetting winsock.
#861 [16:48] <miki28> if i download java from the internet, and do i use it to minecraft?
#862 [16:49] <miki28> ok i look post
#863 [16:49] * Stoian_Shvets [webchat@multilink2-ip173.mlnk.net] has joined #minecrafthelp
#864 [16:49] <Stoian_Shvets> Hello
#865 [16:49] <CapFan67> Hi
#866 [16:49] <Stoian_Shvets> I have question.
#867 [16:50] <CapFan67> Stoian_Shvets, What question might that be?
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#869 [16:52] <Stoian_Shvets> Error with install of the file. forge-1.7.10-10.13.4.1614-1.7.10.jar Name: forge-1.7.10-10.13.4.1614-1.7.10.jar Ip: http://files.minecraftforge.net/maven/net/minecraftforge/forge/1.7.10-10.13.4.1614-1.7.10/forge-1.7.10-10.13.4.1614-1.7.10.jar About the problem: HTTP 404: Not Found File name: 4422-bda4-31aa-9328 Way: C:\Users\BOSS1~1\AppData\Local\T
#870 [16:52] <Stoian_Shvets> emp\4422-bda4 31aa-9328 Exist: false
#871 [16:52] <CapFan67> ??> Stoian_Shvets mods
#872 [16:53] <Absol> Stoian_Shvets: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#873 [16:53] <Absol> Stoian_Shvets: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
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#875 [16:53] * NeonShadow2 [webchat@169.235.202.32] has joined #minecrafthelp
#876 [16:55] <NeonShadow2> Hello, I have an issue with rail placement. So basically, I want the rail route to look like this (https://i.imgur.com/woRXGRi.png), however, when the activator rail is turned on, it auto-fixes the route to look like this (https://i.imgur.com/w6DKR2U.png). What I'd like to know is, is there any way to force the rails to stay in the position I want
#877 [16:55] <NeonShadow2> them to?
#878 [16:56] <CapFan67> NeonShadow2, We don't work on in-game mechanics here, but rathe technical issues with the client, launcher and sever, such as crashes. You might try Reddit or the minecraft formus.
#879 [16:56] <Lurks> or discord offical minecraft
#880 [16:56] <mattym> NeonShadow2, Though, the easy guess would be to put the activator rail an extra space away from the turn.
#881 [16:56] <NeonShadow2> Alright, thanks.
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#883 [17:00] * cooper [webchat@192-222-20-130.comsouth.net] has joined #minecrafthelp
#884 [17:00] <cooper> okay so i need some help.
#885 [17:00] <Lurks> state your issue, it be faster
#886 [17:01] <cooper> okay so i just bought minecraft on this computer, i downloaded the launcher, but when i go to start up the game it goes to the mojang screen then it crashes and wont load past a certain point
#887 [17:02] <cooper> ive reset my computer and internet several times and i even deleted then redownloaded minecraft but its still not loading past that point
#888 [17:02] <tyteen4a03> ??> cooper tools/hjt
#889 [17:02] <Absol> cooper: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#890 [17:02] <Absol> cooper: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#891 [17:08] <cooper> ok here you go
#892 [17:08] <cooper> https://paste.ubuntu.com/p/xFsysc8Tvk/
#893 [17:08] <Lurks> cooper as i expected, u have viruses, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#894 [17:08] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#895 [17:09] * Henry [webchat@107.218.24.138] has joined #minecrafthelp
#896 [17:09] <Henry> Didn't work
#897 [17:09] <Henry> CapFan67\
#898 [17:10] <Henry> Uninstalled the security thing
#899 [17:11] <Henry> fish again...
#900 [17:16] * cooper [webchat@192-222-20-130.comsouth.net] has joined #minecrafthelp
#901 [17:16] <cooper> okay im back
#902 [17:16] <Lurks> cooper welcome back, try launching minecraft
#903 [17:16] <Henry> @Lurks is cap busy
#904 [17:19] <Lurks> Henry probably, we're volunteers
#905 [17:19] <Henry> 10-4
#906 [17:19] <Henry> So no Mojang employees help?
#907 [17:19] <cooper> ayyy it works!!! thank you guys so much
#908 [17:20] <Lurks> cooper great, enjoy the fun
#909 [17:20] * cooper [webchat@192-222-20-130.comsouth.net] has quit. (Client Quit)
#910 [17:20] <Henry> Ugh I just want this fixed
#911 [17:21] <Henry> But tbh it's just an issue that is really hard to unmess up
#912 [17:21] <Lurks> Henry nope, mojang r only via support ticket, as the rules explain here https://minecraftirc.net/minecrafthelp/rules/
#913 [17:21] <Henry> Ah
#914 [17:22] <Henry> Well do you have any idea what to do in terms of permissions being declines?
#915 [17:22] <Henry> *declined
#916 [17:22] <Lurks> Henry nope, sorry
#917 [17:23] <Henry> 10-4
#918 [17:24] <Henry> Lurks I will be back
#919 [17:25] <Henry> If cap returns lmk
#920 [17:25] <Henry> Or let him know
#921 [17:25] <Henry> Same issue
#922 [17:25] <Lurks> ok
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#924 [17:25] * Stoian_Shvets [webchat@multilink2-ip173.mlnk.net] has joined #minecrafthelp
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#926 [17:28] <Henry> back
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#928 [17:31] * willpowered [webchat@modemcable078.168-82-70.mc.videotron.ca] has joined #minecrafthelp
#929 [17:32] <willpowered> are the authentication servers down?
#930 [17:33] <Lurks> willpowered nope, all green, sounds like u visiting a horrible website, if so
#931 [17:33] <enderGuardian46> I don't know if this is the right place but I have a really weird FPS "technical issue" (I think it is a bug but everyone disagree).
#932 [17:33] <willpowered> well so far no website per say, but i am trying a modpack and im getting that error
#933 [17:34] <willpowered> i tried restarting the client to no avail
#934 [17:34] * enderGuardian46 [webchat@78-66-56-18-no10.tbcn.telia.com] has quit. (Client Quit)
#935 [17:35] <Lurks> willpowered ah, sorry we don't do mod support here because it has so many issue
#936 [17:35] <Lurks> ??> willpowered mods
#937 [17:35] <Absol> willpowered: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#938 [17:35] <Absol> willpowered: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
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#940 [17:35] <willpowered> yup. thats cool. i figured i'd check if it was a general issue that everyone was having
#941 [17:36] <blakee> hey I need help ]
#942 [17:36] <Lurks> blakee how can we help?
#943 [17:36] * willpowered [webchat@modemcable078.168-82-70.mc.videotron.ca] has quit. (Client Quit)
#944 [17:37] <blakee> whenever I start up my Minecraft it shows the Mojang logo as if its about to load and out of no where it stops at a small chunk
#945 [17:37] <blakee> its saids that the page is not responding
#946 [17:38] <Lurks> blakee most likely caused by viruses, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#947 [17:38] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#948 [17:38] <blakee> ok
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#951 [17:40] * Nick is now known as Guest3655
#952 [17:41] <Guest3655> Hello, My Minecraft for PC keeps freezing up and not responding when trying to play. I tried a variety of things people suggested and nothing is working
#953 [17:42] <Henry> My launcher can work if I reinstall and launch. After I close that though and try to re open it, it quits working.
#954 [17:42] <Henry> I've reinstalled 4 times now
#955 [17:42] * InsomniJack [webchat@host-92-19-91-248.as13285.net] has quit. (Client Quit)
#956 [17:42] <Lurks> Guest3655 so many causes, i suggest a clean up then we could look into what software could be causing it, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#957 [17:42] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#958 [17:42] <Guest3655> I have that
#959 [17:42] <Henry> This is why you don't use Java sucks
#960 [17:43] <Henry> *it sucks
#961 [17:43] * pb [webchat@208.75.19.158] has joined #minecrafthelp
#962 [17:45] <Lurks> Guest3655 so u been here before?
#963 [17:45] <pb> I own a realm on the Mac Java edition of the game. My friend wants to play in it. He has the Xbox One version of the game. Is there any way he can join the world I made, online or offline? Can I download the realm and somehow get his Xbox to run it?
#964 [17:45] <Guest3655> I have not. I already had malwarebytes
#965 [17:46] <Lurks> pb can't be crossplay at all, xbox cant run java software at all, u need bedrock edition or him to get java edition(pc only)
#966 [17:47] <Lurks> Guest3655 oh ok, shall we have a software check that could be causing the issue?
#967 [17:48] <Guest3655> It says something about java(SE)
#968 [17:48] <Lurks> ??> Guest3655 tools/hjt
#969 [17:48] <Absol> Guest3655: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#970 [17:48] <Absol> Guest3655: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#971 [17:48] <Henry> I literally have 1 stupid file that says it's incompatible
#972 [17:49] <Guest3655> what will it do?
#973 [17:49] <pb> So if I were to get bedrock edition (say, on windows 10), would I be able to access the realm I made in the java edition?
#974 [17:49] <Lurks> Guest3655 it make a report of software running on your system
#975 [17:50] * boi [webchat@c-73-74-230-218.hsd1.il.comcast.net] has joined #minecrafthelp
#976 [17:50] <Henry> Java addition is terrible. I hate it so much
#977 [17:50] <Lurks> pb no, java is java realm, bedrock is bedrock realm
#978 [17:50] <Henry> Literally the only file, javaw.exe
#979 [17:50] <Henry> Do I have to change it to a ini
#980 [17:50] <Henry> wait
#981 [17:50] <pb> Dang. Well thanks for your help, Lurks. Cheers
#982 [17:50] * pb [webchat@208.75.19.158] has quit. (Quit: webchat.esper.net)
#983 [17:51] <Henry> Maybe if I copy someone else's file and paste it into mine it will work
#984 [17:51] <boi> java (tm) platform se binary
#985 [17:51] <Lurks> Henry i know the windows firewall permission, just bunch of tick boxes to allow it
#986 [17:51] <Henry> Tried it
#987 [17:52] * boi [webchat@c-73-74-230-218.hsd1.il.comcast.net] has quit. (Client Quit)
#988 [17:52] <Lurks> sigh, why do people leave so fast, cant post in time for the fixes
#989 [17:52] <Henry> Ikr
#990 [17:53] <Henry> It says it's compatible for Windows 8 LMFAO I have windows ten
#991 [17:53] <Henry> Well that makes so much sense
#992 [17:53] <Henry> Truly the Gods of coding lmfao
#993 [17:53] <Henry> Thank you Mojang
#994 [17:53] <Lurks> Henry that's odd, how did u manage that
#995 [17:53] <Henry> Properties compatibility
#996 [17:53] <Henry> Lmfao
#997 [17:54] <Lurks> Henry ah
#998 [17:54] <Henry> So what do I do
#999 [17:54] <Henry> Cause it works when I reinstall it and launch
#1000 [17:54] <Henry> When I try again it goes "Yeah no"
#1001 [17:55] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#1002 [17:55] <Henry> javaws.exe works fine
#1003 [17:55] <Henry> Just his little brother doesn't
#1004 [17:56] <Lurks> i g2g for a bit, if guest comes back with report, PM me unless someone else is about
#1005 [17:56] <Henry> Oh joy
#1006 [17:57] <Henry> Well I shall figure this issue out meself
#1007 [17:58] <Guest3655> I have just been informed that the things you wanted me to do may not be safe for my computer so I will have to postpone any completion of this task until it has been inspected. I will keep you updated.
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#1009 [18:02] <tyteen4a03> Guest3655: HijackThis? It's released by Malwarebytes, a well-known antivirus manufacturer
#1010 [18:02] <tyteen4a03> Guest3655: *Trend Micro
#1011 [18:04] * superjroop [webchat@c-24-11-167-76.hsd1.sc.comcast.net] has joined #minecrafthelp
#1012 [18:05] <superjroop> I'm not sure if this is fixable, but I have not been on Minecraft for a while and the email i set up the account on has been shut down. I dont remember the answers to the security questions because it was so long ago and i cant reset or recover anything because the email doesnt work. Is there anything i can do to fix this?
#1013 [18:27] <Guest3655> https://paste.ubuntu.com/p/3T8VSmJvKy/
#1014 [18:28] <Guest3655> I did it. That is the result.
#1015 [18:30] <Lurks> superjroop mojang support can fix that for you, we can't do account issue here, require transaction ID https://help.mojang.com/customer/en/portal/articles/361380-what-is-a-transaction-id-
#1016 [18:33] <Lurks> Guest3655 (1) PremierOpinion, which is a malware of some kind, (2) ByteFence
#1017 [18:35] <superjroop> I'll try it out, thanks!
#1018 [18:35] <Lurks> Guest3655 Bytefence how to remove it https://bugs.mojang.com/browse/MCL-5546
#1019 [18:35] <Lurks> Guest3655 PremierOpinion, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1020 [18:35] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to
#1021 [18:36] * newguy [webchat@cpe-174-102-158-5.wi.res.rr.com] has joined #minecrafthelp
#1022 [18:37] <newguy> hey can I run multiplayer on pc minecraft on dual screens?
#1023 [18:39] <Lurks> newguy yes, why not
#1024 [18:40] <newguy> I mean split screen, as in two players on one pc
#1025 [18:41] <Lurks> newguy oh erm probably have to run a VM
#1026 [18:42] <newguy> not too sure what you mean
#1027 [18:42] <tyteen4a03> I don't remember whether you can run two copies of Minecraft on one PC
#1028 [18:42] <tyteen4a03> I am guessing no
#1029 [18:43] * someone [webchat@c-174-57-198-10.hsd1.nj.comcast.net] has joined #minecrafthelp
#1030 [18:43] <someone> when does mojang usually respond to emails..?
#1031 [18:44] <Lurks> someone https://help.mojang.com/customer/portal/articles/359446
#1032 [18:44] <someone> its been like 2 months
#1033 [18:44] <someone> My account is disabled
#1034 [18:45] <someone> and ive been wanting to plau
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#1036 [18:49] * ratonlaveur160 [webchat@modemcable120.91-130-66.mc.videotron.ca] has joined #minecrafthelp
#1037 [18:49] <ratonlaveur160> yp
#1038 [18:49] <ratonlaveur160> yo
#1039 [18:49] <ratonlaveur160> need help
#1040 [18:49] <Lurks> ratonlaveur160 how can we help?
#1041 [18:49] <ratonlaveur160> my launcher crash when i open it
#1042 [18:49] <ratonlaveur160> they say you may need this link https://paste.ubuntu.com/p/V9Fwxhgb57/
#1043 [18:50] <ratonlaveur160> hello?
#1044 [18:51] <tyteen4a03> ratonlaveur160: a second
#1045 [18:51] <tyteen4a03> ??> ratonlaveur160 launcher/change-version
#1046 [18:51] <Absol> ratonlaveur160: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#1047 [18:51] <tyteen4a03> ratonlaveur160: can you launch the game with 1.13?
#1048 [18:51] <someone> does anyone know anything about accounts being locked?
#1049 [18:51] <someone> or you cant sign in at all and you never changed the password?
#1050 [18:52] <ratonlaveur160> its an other launcher of minecraft a pvp faction
#1051 [18:52] <someone> or can't receive mojang emails?
#1052 [18:53] <Lurks> someone have u check junk/spam? maybe blocked there email by mistake?
#1053 [18:53] <someone> Doesn't seemed to be blocked at all.
#1054 [18:53] <someone> not in junk or trash
#1055 [18:54] * Dawson [webchat@ip68-106-160-170.br.br.cox.net] has joined #minecrafthelp
#1056 [18:54] <someone> emailed mojang abt it more than 2 months ago
#1057 [18:54] <Dawson> I bought the java addition trying to play with my friends who have it on xbox, how does one do that?
#1058 [18:55] <ratonlaveur160> can you help me please launcher crash everytime i open it its a pvp faction laucher https://paste.ubuntu.com/p/V9Fwxhgb57/
#1059 [18:55] <Lurks> Dawson i'm afraid you can't do that in java edition, you require bedrock edition
#1060 [18:55] * Chuckles502 [webchat@ip116-154-15-186.ct.co.cr] has joined #minecrafthelp
#1061 [18:56] <ratonlaveur160> can you help me please launcher crash everytime i open it its a pvp faction laucher https://paste.ubuntu.com/p/V9Fwxhgb57/
#1062 [18:57] <Chuckles502> hi, according to the minecraft launcher my graphic card doesn't have opengl, i wanna know if there's some way to make it work even if it's an old version? or will i need a new pc?
#1063 [18:57] <someone> so what im seeing here is that I basically need to buy the game over again?
#1064 [18:58] * Dawson [webchat@ip68-106-160-170.br.br.cox.net] has quit. (Client Quit)
#1065 [18:58] <Lurks> Chuckles502 very small chance to get it to do that, have to look up the CPU driver for it
#1066 [18:58] <Lurks> Chuckles502 and update your GPU
#1067 [18:59] <Chuckles502> ok, can you tell me how to do that pls?
#1068 [18:59] <Chuckles502> it's a lenovo thinkpad t61 btw if that helps
#1069 [19:00] <Chuckles502> i think this pc originally came with windows vista but the previous owner had updated it to windows 10
#1070 [19:00] <mattym> ??> Chuckles502 win/dxdiag
#1071 [19:00] <Absol> Chuckles502: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1072 [19:01] * Chuckles502 [webchat@ip116-154-15-186.ct.co.cr] has quit. (Quit: webchat.esper.net)
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#1075 [19:03] * Chuckles502 [webchat@ip116-154-15-186.ct.co.cr] has joined #minecrafthelp
#1076 [19:09] <Chuckles502> ok i got my dxdiag
#1077 [19:09] <Chuckles502> https://paste.ubuntu.com/p/GGtnbCmSDj/
#1078 [19:09] <mattym> Chuckles502, Yeah, that computers hardware is way too old.
#1079 [19:11] <Chuckles502> :/ welp i'll try running it in my other computer later
#1080 [19:11] <Chuckles502> thanx
#1081 [19:13] <Chuckles502> btw is there any older version of the game which can run on this hardware?
#1082 [19:13] <mattym> Chuckles502, Not without a lot of other changes to the computer.
#1083 [19:13] <Chuckles502> oof
#1084 [19:13] <Chuckles502> well thanks a lot for the help
#1085 [19:14] <Chuckles502> i'll try running it in my other laptop later
#1086 [19:14] <Chuckles502> i'll try running it in my other laptop later
#1087 [19:15] * Chuckles502 [webchat@ip116-154-15-186.ct.co.cr] has left #minecrafthelp
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#1091 [19:20] * Demonsouhai1 [webchat@75-133-252-191.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#1092 [19:20] <Demonsouhai1> minecraft.net wont send me password reset token
#1093 [19:22] <Demonsouhai1> i havent got my reset token since august 2018
#1094 [19:22] <Demonsouhai1> cause i always have password issues
#1095 [19:25] * Hayman [webchat@172-124-195-175.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#1096 [19:25] <Lurks> Demonsouhai1 have u check junk/spam?
#1097 [19:26] <Demonsouhai1> many times yes
#1098 [19:26] <Demonsouhai1> but i will check one more time
#1099 [19:26] <Hayman> Hi I have been trying to update my game its been years since I have played. I still have all my account info i'm just not sure why it wont let me update it?
#1100 [19:27] <Demonsouhai1> i have nothing in junk/spam
#1101 [19:28] <Lurks> Hayman running the launcher should update it automatic, did u get any message?
#1102 [19:31] <Lurks> Demonsouhai1 if you've tried all on this list https://help.mojang.com/customer/portal/articles/542001, then contact mojang support with transaction ID
#1103 [19:31] <Hayman> Yes I have tried to re open the launcher many times. It will ask me to download 1.14 version and every time I try it just states that an error has occurred. In the error box it states (unable to save download. equip_chain5.ogg)
#1104 [19:32] <Lurks> Hayman ah ok, thats the info we needed, If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1105 [19:32] <Demonsouhai1> Lurks i did the reopened old email but there is no instruction on what to do after
#1106 [19:34] <Lurks> Demonsouhai1 no idea, sorry
#1107 [19:34] <Demonsouhai1> well ill try the transaction id thing i guess
#1108 [19:34] * chels [webchat@cpe-101-164-9-64.cxui-cr-103.cht.nsw.bigpond.net.au] has joined #minecrafthelp
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#1110 [19:37] * Josh2 [webchat@mobile-107-77-233-101.mobile.att.net] has joined #minecrafthelp
#1111 [19:37] <Josh2> i need help with minecraft
#1112 [19:39] <Lurks> Josh2 what's the issue?
#1113 [19:41] <Josh2> first its that my minecraft wont load, and if it does the world doesnt respond
#1114 [19:42] * Cassy [webchat@fl-76-3-11-207.dyn.embarqhsd.net] has joined #minecrafthelp
#1115 [19:42] <Lurks> Josh2 does it crash and come with report or just not responding?
#1116 [19:43] <Josh2> just not responding
#1117 [19:44] <Lurks> Josh2 most likely virus, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1118 [19:44] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to
#1119 [19:45] <Hayman> Thank you so much Lurks!
#1120 [19:46] <Josh2> ill try it, thanks
#1121 [19:46] <Demonsouhai1> whats the spec of your pc
#1122 [19:47] <Demonsouhai1> Josh2 whats the specs of your pc?
#1123 [19:47] <Josh2> what do you want to know?
#1124 [19:48] <Demonsouhai1> like processing speed or ram
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#1128 [19:55] * Tortolonch [webchat@108-225-216-46.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#1129 [19:56] <Tortolonch> Hi! I just had a quick question: my account was almost hacked this morning, but I managed to save it in time, but not before my profile name was changed by the attacker. Can Mojang change the profile name before the 30 day wait limit, or do I have to wait?
#1130 [19:58] <Lurks> Tortolonch unfortunately no, you have to wait those 30days
#1131 [19:59] <Tortolonch> Alrighty, thanks for letting me know!
#1132 [19:59] * Tortolonch [webchat@108-225-216-46.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#1133 [20:10] * XxninjastylexX [webchat@108-95-26-251.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#1134 [20:10] <XxninjastylexX> Its not letting me install minecraft 1.14, it says "Unable to save Download," and I dont own ByteFence. plz help
#1135 [20:11] <Lurks> XxninjastylexX If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1136 [20:14] <XxninjastylexX> what if I dont own any software there?
#1137 [20:19] * XxninjastylexX [webchat@108-95-26-251.lightspeed.livnmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1138 [20:37] * DustyBuster [webchat@65-102-206-105.hlrn.qwest.net] has joined #minecrafthelp
#1139 [20:39] <DustyBuster> We want to transfer Minecraft from parental email and desktop to son's (user's) new, better-protected laptop and his new email address.
#1140 [20:40] <tyteen4a03> DustyBuster: you can change the email address on the Mojang Account
#1141 [20:40] <DustyBuster> We went through permissions and received a code, but at that point the process failed today.
#1142 [20:43] <DustyBuster> We would be going from java/Windows 7 (desktop) to Windows 10 (laptop).
#1143 [20:44] * dustybucket [webchat@cpe-66-66-163-178.rochester.res.rr.com] has joined #minecrafthelp
#1144 [20:45] <dustybucket> hello
#1145 [20:53] <dustybucket> anyone hom
#1146 [20:55] <tyteen4a03> DustyBuster: ah
#1147 [20:55] <tyteen4a03> DustyBuster: in that case you just redeem the code on your son's Microsoft account
#1148 [20:56] <CapFan67> dustybucket, As a side comment, Java Edition does run on Windows 10.
#1149 [20:57] <dustybucket> just wondering what i should do, a few years ago my friend invited me to a realm when they were introduced and i was told i needed to migrate my account and ever since then ive been locked out of my account. i emailed support and have my transaction ID but it says they are replying to emails from march 22. Is there anything else i can do besides wa
#1150 [20:57] <dustybucket> it
#1151 [20:58] * IronPoint [webchat@d50-98-112-49.bchsia.telus.net] has joined #minecrafthelp
#1152 [20:58] <IronPoint> hey there
#1153 [20:58] <IronPoint> helllo
#1154 [20:59] * IronPoint [webchat@d50-98-112-49.bchsia.telus.net] has quit. (Client Quit)
#1155 [21:00] <CapFan67> dustybucket, You'll need to wait for Mojang to respond.
#1156 [21:01] <dustybucket> oh boy okay haha thank you very much
#1157 [21:03] * khunt_uwu [webchat@cpe-198-72-250-9.socal.res.rr.com] has joined #minecrafthelp
#1158 [21:04] <khunt_uwu> My MC doesnt want to respond it prob crashed and died :(
#1159 [21:05] <khunt_uwu> pls help
#1160 [21:05] <khunt_uwu> im very sad
#1161 [21:05] * khunt_uwu [webchat@cpe-198-72-250-9.socal.res.rr.com] has quit. (Client Quit)
#1162 [21:10] <DustyBuster> When we tried to access the account from his laptop with the new address and code, it was rejected. We were also told that they are currently responding to questions from March 22.
#1163 [21:10] <CapFan67> DustyBuster, From the new machine, are you able to log into Mojang.com?
#1164 [21:11] <CapFan67> DustyBuster, ...or are you wanting Windows 10 Edition on the new machine?
#1165 [21:11] * tintin250 [webchat@c-71-59-180-154.hsd1.wa.comcast.net] has joined #minecrafthelp
#1166 [21:11] <tintin250> Is there any reason I havent been sent my password reset email in over a week?
#1167 [21:14] <CapFan67> tintin250, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1168 [21:14] <CapFan67> tintin250, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1169 [21:14] <CapFan67> ??> tintin250 account/send-email
#1170 [21:14] <Absol> tintin250: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1171 [21:14] <Absol> tintin250: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1172 [21:14] * omarha [webchat@modemcable208.236-179-173.mc.videotron.ca] has joined #minecrafthelp
#1173 [21:14] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1174 [21:15] <tintin250> I emailed them about 5 months ago and got no reply so I tried to recover it myself again and still nothing
#1175 [21:15] <CapFan67> tintin250, Did you submit a support request from the web form?
#1176 [21:15] <tintin250> No I sent them an email like I was told to last time I was here
#1177 [21:15] <omarha> so i just used a grindstone to remove an enchantment from a book, and that book doesnt stack with the rest anymore. is this a feature?
#1178 [21:15] <DustyBuster> I believe we could easily change to Windows 10 Edition. We saw the button for that from the desktop access. We don't have the file on the laptop. Just a launcher. We're trying again just to access Mojang.com.
#1179 [21:16] <CapFan67> DustyBuster, You can't "change", though Java Edition purchases prior to october of last year come with a code for Windows 10 Edition
#1180 [21:18] * Will [webchat@c-73-207-34-36.hsd1.ga.comcast.net] has joined #minecrafthelp
#1181 [21:18] <omarha> i just used a grindstone to remove an enchantment from a book, and that book doesnt stack with the rest anymore. is this a feature?
#1182 [21:18] <DustyBuster> Right. That's what I meant. But we're not there yet.
#1183 [21:19] <CapFan67> DustyBuster, If you're trying to Java Edition on the Windows 10 computer, just download and install. If you're trying to run Windows 10 Edition, then login to the windows store with the Microsoft account you associated the code with
#1184 [21:20] * tintin250 [webchat@c-71-59-180-154.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1185 [21:20] <CapFan67> omarha, That sounds like a modded feature.
#1186 [21:21] <omarha> i really havent done anything with my game, im keeping it strictly vanilla
#1187 [21:21] <omarha> sorry for sending the message twice by the way, thought it didnt send
#1188 [21:23] <CapFan67> omarha, Ah, ok. We don't support in-game mechanics in this channel. You mitght try Reddit or the minecraft forums
#1189 [21:24] <omarha> oh, sorry
#1190 [21:24] <omarha> thanks
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#1192 [21:27] <DustyBuster> The laptop is sitting next to the desktop and modem but isn't accepting the wifi at the moment, adding to the frustration. Sorry. We may just have to buy it again with all new names. Is Mojang considered above PG-13? It appears that our Luma is interfering to some extent.
#1193 [21:30] <CapFan67> DustyBuster, You're sort of evading the questions/comments. I can't quite figure out exactly what you're trying to do or what's going wrong. Having said that, Internet connection will be necessary to download and run the game. Minecraft has an ESRB rating of E (10+), fantasy violence (killing monsters).
#1194 [21:30] <DustyBuster> Sorry about the confusion. We try something and then walk away for a while.
#1195 [21:31] <CapFan67> DustyBuster, No worries. Are you trying to load Java Edition on the new computer?
#1196 [21:31] <DustyBuster> For months Mindcraft has been too glitchy to use. Takes forever to load. Takes forever to respond to mouse commands. etc.
#1197 [21:32] <DustyBuster> Plus, it's loaded on our desktop, which necessarily is set to adult access. Our son's account failed, and we were unable to use Minecraft from that as well.
#1198 [21:36] <DustyBuster> So we are not tech experts, obviously. We allow very little access to screens. We just want access to Minecraft, preferably from the laptop for which Luma controls internet access. We followed instructions for changing email address. We received permission. We entered the old and new emails and received a code. Process failed. Access denied.
#1199 [21:37] <DustyBuster> We had internet access on the laptop when we were working on this issue this afternoon. Now it is failing for some reason. Luma reports excellent signal strength to the laptop. Laptop reports no internet.
#1200 [21:37] <CapFan67> DustyBuster, Sounds like you need to resolve your support software issues, then focus on installing games.
#1201 [21:41] <DustyBuster> I don't understand your answer.
#1202 [21:41] <CapFan67> DustyBuster, Fix your Luma/Internet issues first, then you can troubleshoot your Minecraft
#1203 [21:44] <DustyBuster> It was fine this afternoon when we actually tried. I have no control over it. It just has lapses. But it's easier to figure out than the desktop software. It will come back, and we still won't have access to Minecraft.
#1204 [21:46] <CapFan67> DustyBuster, So, I ask again... Are you trying to load Java Edition on the new computer?
#1205 [21:48] <DustyBuster> Yes, we would like to.
#1206 [21:48] <CapFan67> DustyBuster, Make sure you can log into Mojang.com from the new computer. Once you can do that, the game will load/run fine.
#1207 [21:52] <DustyBuster> The laptop has a bedtime. That was the problem. Argh.
#1208 [21:54] <DustyBuster> Asking me to secure the account, so looking promising.
#1209 [21:54] <CapFan67> DustyBuster, Progress is good.
#1210 [21:59] * Emily [webchat@c-73-143-217-16.hsd1.ma.comcast.net] has joined #minecrafthelp
#1211 [22:01] <Emily> hello! so I own the minecraft java pc version and had some friends tell me I could play with them using the minecraft windows 10 edition so I went to my minecraft account, redeemed my free code for the windows 10 version of the game, and installed it through my microsoft account, but now when I try to play the game it says I need to buy the full ga
#1212 [22:01] <Emily> me to play with friends even though I have the full game. help!
#1213 [22:04] <CapFan67> Emily, If your code redemption was successful, and your Microsoft account history shows the purchase, you should be good. Contact Windows Support if it won't install.
#1214 [22:05] <DustyBuster> We progressed as far as choosing java or windows 10. We chose windows 10. We have "Redeem your code or gift card. It's be added [former school email address, which is neither mine nore the gmail accounte we created today]" Box with cursor. Cancel or next.
#1215 [22:06] <Emily> no it installed correctly as far as I know, but when i hit play and try to add friends it says "unlock full game" and tries to get me to buy it even though i clearly am already in the game
#1216 [22:06] <DustyBuster> Wow, I didn't type that well. Sorry. We definitely don't want it added there, so we'll cancel.
#1217 [22:07] <Emily> is the "free windows 10 code" for people who already owned the java version before 2018 not the full game?
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#1219 [22:22] * Mellunhead [webchat@cpe-104-231-49-21.cinci.res.rr.com] has joined #minecrafthelp
#1220 [22:24] <Mellunhead> so, I have bought Minecraft twice now. Both for account issues, but this time I cant sign into my old account. I remember my old username but not the password and I don't remember the email it is set up with but the problem is that the email im using now should be the one I used for my old account because I have old emails detailing that it is for
#1221 [22:24] <Mellunhead> my old account and I migrated over to this new email when I migrated my old account. but I still cant log on so I went back to try again and ended up making a new account under the same email. I now can not sign into my old account because of this especially now bc I have a new account registered to the same email somehow.
#1222 [22:24] <Mellunhead> my old account and I migrated over to this new email when I migrated my old account. but I still cant log on so I went back to try again and ended up making a new account under the same email. I now can not sign into my old account because of this especially now bc I have a new account registered to the same email somehow.
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#1224 [22:33] * CyrDaan [webchat@197-174-223-66.gci.net] has joined #minecrafthelp
#1225 [22:33] * Leedly [webchat@67.204.178.164] has joined #minecrafthelp
#1226 [22:34] <Leedly> Hi i haven't played in 7 years, someone with a russian email hacked my acc in 2016, any way around waiting 2months for support email?
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#1228 [22:35] <CyrDaan> Does anyone know where I can find the latest material names list for modifyworld plugin used in PermissionsEx?
#1229 [22:35] <visaomr> hi, i am unable to connect to minecraft.net or login in through the launcher. when i try to login through the launcher i get a message that says "could not connect to server" and on the website it just won't let me log in... i keep clicking the login button and nothing happens
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#1233 [22:40] <visamor> hi, i am unable to connect to minecraft.net or login in through the launcher. when i try to login through the launcher i get a message that says "could not connect to server" and on the website it just won't let me log in... i keep clicking the login button and nothing happens
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#1235 [22:52] * Hauscat7 [webchat@71-32-58-21.hlna.qwest.net] has joined #minecrafthelp
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#1237 [23:03] * Billy [webchat@pool-100-15-7-90.washdc.fios.verizon.net] has joined #minecrafthelp
#1238 [23:03] <Billy> Hello, I'm having connection issues with Realms and I need helping opening my ports for it
#1239 [23:04] <Billy> Stuff like packet loss, threshold is less than big number, incorrect header, that stuff
#1240 [23:13] <Billy> Badly Compressed Packet
#1241 [23:21] * Momioka [webchat@75-48-49-48.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#1242 [23:22] <Momioka> I have a Generation 8 Intel i5 and cannot run Minecraft 1.14
#1243 [23:24] <Momioka> Does anyone have an idea why? I saw it said that Generation 5 or below was incompatible with 1.14
#1244 [23:24] <CapFan67> Momioka, What happens when you run minecraft?
#1245 [23:25] <Momioka> It just crashes
#1246 [23:25] <CapFan67> Momioka, Do you get an error number or description? or do you just get "not responding"?
#1247 [23:25] <Momioka> The game crashed whilst rendering overlay
#1248 [23:25] <Momioka> Error: n: Non [a-z0-9/._-] character in path of location: minecraft:blocks/item_frame_sides 2
#1249 [23:26] <Momioka> That is what I get
#1250 [23:26] <CapFan67> Momioka, Let's look at the log:
#1251 [23:26] <CapFan67> ??> Momioka launcher/log
#1252 [23:26] <Absol> Momioka: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#1254 [23:29] <Momioka> Should I post the whole log? or just the fatals?
#1255 [23:29] <CapFan67> Momioka, The entire log.
#1256 [23:32] <Momioka> https://paste.gg/p/anonymous/f0bf5e9ffe2f419b89ea9f5d4108d1e8 I believe this is all of it
#1257 [23:32] <CapFan67> Momioka, While I'm reviewing the log, remove your resource packs from your resourcepacks folder and see if you still get the error.
#1258 [23:34] <CapFan67> Momioka, Your resource pack appears to be for versions 1.7 and 1.8. This is likely the cause of your crash.
#1259 [23:35] <Momioka> Ya, it loaded after I took them out. Thank you for all of your help!
#1260 [23:35] <CapFan67> Momioka, You bet.
#1261 [23:36] <Momioka> Have a good rest of your night
#1262 [23:36] <CapFan67> Momioka, You too.