#1 [00:01] * Aku [webchat@85-76-133-250-nat.elisa-mobile.fi] has joined #minecrafthelp
#2 [00:02] <Aku> I would need my account to be changed from child account to parent account.
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#5 [00:08] <Sabrexez> Hello, so ever since I downloaded 1.14 I have been getting some insane stutter when chopping down any tree type or looking at leaves that are despawning. I currently have a 1070 gtx, 16 g of ram, and an i7 4 core
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#8 [00:12] <Guest22938> I bought the xbox 1 edition of minecraft and i was wondering if the thing where you could play 5 hours then it would give you the bedrock edition or normal version of minecraft for free if so how do i. Get it after the five hours
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#12 [00:53] <helpmepls> hello, i just downloaded minecraft to my macbook, but when i try to launch it says the launcher plugin is missing or not loading. What is this and how do i fix it? thanks for the help
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#16 [01:22] <oscar> my minecraf won't respond
#17 [01:24] <oscar> my minecraft won't respond
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#24 [01:28] <zhi> quick question does anyone know if java users will ever get the benefits bedrock edition gets?
#25 [01:28] <Andrio> Which benefits?
#26 [01:29] <zhi> because ngl the kind of messed up that because i bought the game ages ago i know dont get benefits like the marketplace and playing with people across platforms
#27 [01:30] * Andrio nods.
#27 [01:30] <zhi> i can't play with any of my brothers because they have bedrock edition and im the only one with java edition so im just wondering if thats going to change anytime soon
#28 [01:30] <Andrio> I don't believe the Java Edition is likely to ever become cross-compatible, but there are many sources for content and mods for it
#29 [01:30] <Andrio> When did you buy the Java Edition?
#30 [01:31] <zhi> not sure sometime between 2013 and 2015
#31 [01:32] <Andrio> zhi, have you received a code for the Windows 10 edition from that purchase?
#32 [01:32] <zhi> no i dont believe i did
#33 [01:32] <Andrio> zhi, check https://account.mojang.com/me
#34 [01:35] <zhi> it says it was already redeemed even though i would always download the java version because until now i didnt have my own computer using my own microsoft email
#35 [01:35] <zhi> so i dont know why its not letting me redeem it
#36 [01:35] <Andrio> zhi, is it on your Microsoft account?
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#38 [01:37] <zhi> im logged into my microsoft account and when i put the code in it says its already redeemed
#39 [01:37] <zhi> but it doesnt show up anywhere on the account
#40 [01:38] <Andrio> zhi, do you have any other email address it might be registered to?
#41 [01:38] <zhi> i mean the email i used for my minecraft account was a different one but this is my first microsoft account
#42 [01:38] <zhi> so unless its the email for my minecraft account
#43 [01:39] <Andrio> zhi, it won't hurt to check..
#44 [01:39] <zhi> okay ill check
#45 [01:50] <zhi> okay so i found the account it was on the only probelm is thats not the microsoft account signed into my device
#46 [01:50] <zhi> so is there any way to transfer it?
#47 [01:50] * Lord_of_Life [~Lord@77.28.172.60] has joined #minecrafthelp
#48 [01:50] <Andrio> I'm not aware of a way, but you can sign in to that account.
#49 [01:51] <zhi> okay well thank you so much
#50 [01:51] <Andrio> no problem.
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#52 [02:10] * ryan539827592 [webchat@91.235.143.180] has joined #minecrafthelp
#53 [02:10] <ryan539827592> hello, i have an issue on 1.14
#54 [02:12] <ryan539827592> who is there?
#55 [02:14] <ryan539827592> My mouse freezes when I open an inventory or menu(esc)
#56 [02:15] <ryan539827592> my OS is macOS 10.13
#57 [02:15] <ryan539827592> That problem appeared first since 1.13, i thought it will be fixed
#58 [02:15] <ryan539827592> the freeze is about 400-600ms! It is very annoying
#59 [02:18] <ryan539827592> Latest launcher 2.1.3677, valina minecraft, clear profile, no arguments in JVM, tried two different PCs
#60 [02:18] <ryan539827592> 1.12.2 and below works fine
#61 [02:48] * Zereaux [webchat@c-98-199-226-55.hsd1.tx.comcast.net] has joined #minecrafthelp
#62 [02:48] <Zereaux> Help
#63 [02:50] <Zereaux> I have my inventory keybound to "tab" and when i open my inventory in 1.14 with tab it opens the inventory, but when i press tab to close it, it doesn't close. sos
#64 [02:54] <Zereaux> pls help
#65 [02:54] <Zereaux> why do no one exist
#66 [03:02] <Zereaux> help
#67 [03:16] <ryan539827592> I am here
#68 [03:16] <ryan539827592> But don’t know hot to help u
#69 [03:16] <ryan539827592> may be you should use I instead?
#70 [03:16] <ryan539827592> why TAB
#71 [03:16] <ryan539827592> How then you view player list on a server?
#72 [03:17] <Zereaux> i have player list set to something else because its not very important to me
#73 [03:17] <Zereaux> i have it on tab because its comfortable and im used to it, as ive had it this way for an extended period of time and i have other games where tab is the inventory
#74 [03:27] <Andrio> Escape should close the inventory.
#75 [03:36] * Galog [webchat@56.221.broadband11.iol.cz] has joined #minecrafthelp
#76 [03:38] <Zereaux> yes but i want close it with tab like i used to
#77 [03:39] <Zereaux> I'm just looking for a way to find something in like .minecraft options file to make this work but idk
#78 [03:40] <Zereaux> when i press tab now in 1.14 it just highlights the green book, which doesn't help.
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#85 [03:48] * Gmgmh [webchat@188.49.157.125] has joined #minecrafthelp
#86 [03:48] <Gmgmh> Hello
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#102 [03:49] <Gmgmh> can any one help me pleasse
#103 [03:49] <urielsalis> Gmgmh: with?
#104 [03:50] <Gmgmh> i have aprobalem that i can't migrate my accont
#105 [03:50] <urielsalis> Gmgmh: what happens when you try?
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#108 [03:51] * Lord_of_Life [~Lord@77.28.172.60] has joined #minecrafthelp
#109 [03:51] <Gmgmh> thay sayd fild migration
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#114 [03:52] <Gmgmh> migration failed
#115 [03:53] * payonel is now known as Guest18394
#116 [03:53] <urielsalis> ??> Gmgmh account/send-email
#117 [03:53] <Absol> Gmgmh: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#118 [03:53] <Absol> Gmgmh: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#119 [03:54] <Gmgmh> Email ; hamzarishq2222@gmail.com
#120 [03:54] <Gmgmh> username : Gmgmh
#121 [03:55] <Zereaux> do yall have a solution for my inventory not closing when pressing tab when i have it key bound to tab
#122 [03:56] * Gmgmh [webchat@188.49.157.125] has quit. (Quit: webchat.esper.net)
#123 [04:04] * LtWilson [webchat@c-76-30-164-159.hsd1.tx.comcast.net] has joined #minecrafthelp
#124 [04:04] <LtWilson> Hey my minecraft is crashing at the mojang screen please help.
#125 [04:07] <LtWilson> also im playing on 1.14
#126 [04:09] * Frickfries [webchat@87.116.181.110] has joined #minecrafthelp
#127 [04:09] <Frickfries> Hello people
#128 [04:09] <Frickfries> ok so
#129 [04:09] <Frickfries> basically
#130 [04:09] <Frickfries> i cant login
#131 [04:09] <Frickfries> bc my friend used it to play cracked
#132 [04:09] <Frickfries> so i have to use a vpn
#133 [04:09] <Frickfries> but some servers detect vpns
#134 [04:10] <Frickfries> and yeah
#135 [04:10] <Frickfries> my free vpn is annoying
#136 [04:10] <Frickfries> and you cant buy paid vpns here
#137 [04:10] <Frickfries> hlep me ples
#138 [04:10] <ryan539827592> use private VPS
#139 [04:10] <ryan539827592> instead
#140 [04:10] <Frickfries> What
#141 [04:11] <LtWilson> Hey my minecraft is crashing at the mojang screen please help.
#142 [04:11] <Frickfries> which version
#143 [04:11] <Frickfries> Bedrock or java
#144 [04:11] <Frickfries> or legacy
#145 [04:12] <Frickfries> helloo
#146 [04:12] <Frickfries> LtWilson
#147 [04:13] <LtWilson> java
#148 [04:13] <Frickfries> are you using a modded client
#149 [04:13] <Frickfries> like forge
#150 [04:13] <LtWilson> nope
#151 [04:13] <Frickfries> or resource packs
#152 [04:13] <LtWilson> nope
#153 [04:13] <Frickfries> did you try and use a cracked account
#154 [04:13] * urielsalis kicked Frickfries from #minecrafthelp (Reason: rickfries :Frickfries)
#155 [04:14] <urielsalis> ??> LtWilson av/adwcleaner
#156 [04:14] <Absol> LtWilson: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#157 [04:14] <Absol> LtWilson: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#158 [04:14] <LtWilson> Okay
#159 [04:17] * NCX [webchat@aftr-109-91-35-137.unity-media.net] has joined #minecrafthelp
#160 [04:21] * Afootpluto [Afootpluto@2600:3c01:e001:3960::6] has joined #minecrafthelp
#161 [04:22] <NCX> Hey there, I've just bought Minecraft Java Edition yesterday and can't seem to get it running. For the current version (1.14) it just freezes on the loading screen and for every other version I get into the main menu, but when I create a new world (or try to join one I just created) it freezes on the dirt loading screen. I've tried reinstalling the
#162 [04:22] <NCX> game 3 times already, also restarted my computer a few times, closed discord and updated my gpu drivers. Thanks for any support in advance.
#163 [04:22] * K0dziak_ [webchat@159-205-89-96.adsl.inetia.pl] has joined #minecrafthelp
#164 [04:23] * ContentHippo [webchat@cnl97.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#165 [04:23] <ContentHippo> hello \
#166 [04:24] * LtWilson [webchat@c-76-30-164-159.hsd1.tx.comcast.net] has joined #minecrafthelp
#167 [04:24] <LtWilson> Im back
#168 [04:24] <ContentHippo> hi
#169 [04:24] <urielsalis> ??> NCX av/adwcleaner
#170 [04:24] <Absol> NCX: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#171 [04:24] <urielsalis> LtWilson: try the game now
#172 [04:24] <Absol> NCX: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#173 [04:24] <LtWilson> Okay
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#176 [04:25] <LtWilson> OMG
#177 [04:25] <LtWilson> Thank you so much!!!
#178 [04:25] <LtWilson> <3
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#180 [04:29] * NCX [webchat@aftr-109-91-35-137.unity-media.net] has joined #minecrafthelp
#181 [04:31] <NCX> Hey, I think it was Absol, who helped me right? Problem seems to be solved everything is working now. Thank you very much :)
#182 [04:31] <K0dziak_> Hi, I can not log into the minecraft, but only on the computer. The phone normally logs in to minecraft.net. I will add that my mojang works everywhere.
#183 [04:43] * ryan539827592 [webchat@91.235.143.180] has quit. (Quit: webchat.esper.net)
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#185 [05:45] * K0dziak_ [webchat@159-205-89-96.adsl.inetia.pl] has quit. (Quit: webchat.esper.net)
#186 [06:34] <Greymagic27> NCX, I'm glad it's working. Although Absol is a bot :P
#187 [06:34] <Greymagic27> It was urielsalis who helped you
#188 [06:42] <NCX> ah ok didn't know that :D tank you urielsalis then and thank you Greymagic27 for pointing it out ^^
#189 [07:04] * Ice_Depression [webchat@88-112-244-212.elisa-laajakaista.fi] has joined #minecrafthelp
#190 [07:06] <Ice_Depression> I have a problem with downloading any forge and i need help. Here's the error list: http://daboiulimoi.7m.pl/Error_Request1.PNG
#191 [07:06] <Andrio> Ice_Depression, does the vanilla launcher work?
#192 [07:06] <Ice_Depression> yes
#193 [07:07] * ErenEkinKiran [webchat@host-176-43-200-81.reverse.superonline.net] has joined #minecrafthelp
#194 [07:07] <Andrio> ??> Ice_Depression mods
#195 [07:07] <ErenEkinKiran> my account is disabled
#196 [07:07] <Absol> Ice_Depression: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#197 [07:07] <Absol> Ice_Depression: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#198 [07:07] <Andrio> ErenEkinKiran, how do you know?
#199 [07:07] <Ice_Depression> oh ok
#200 [07:07] <Ice_Depression> should i leave?
#201 [07:08] <Ice_Depression> ok, bye
#202 [07:08] <Andrio> Ice_Depression, you can hang around if you want
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#205 [07:40] * Astral [webchat@otwaon1073w-lp130-01-76-70-42-252.dsl.bell.ca] has joined #minecrafthelp
#206 [07:40] * Chris [webchat@cpc121800-wals13-2-0-cust462.16-1.cable.virginm.net] has joined #minecrafthelp
#207 [07:41] <Chris> hi, i contact support about a week ago about recovering an ancient minecraft account, i have the transaction id email, but cant access the email its linked to to reset the password. any idea where i go next?
#208 [07:42] * Gmgmh [webchat@188.49.157.125] has joined #minecrafthelp
#209 [07:42] <Gmgmh> Hello
#210 [07:42] <Gmgmh> can any one help me ?
#211 [07:43] <Gmgmh> .
#212 [07:43] <Astral> Hey, so a few days ago I was here and was referenced an article to help with my problem of loading the game, I followed the article and removed whatever could be crashing Minecraft however I still still crash every time I load it up in any version of the game
#213 [07:43] <Greymagic27> Chris, You will need to wait for a reply from mojang: Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#214 [07:43] <Greymagic27> Gmgmh, What's the issue?
#215 [07:44] <Greymagic27> ??> Astral launcher/log-txt
#216 [07:44] <Absol> Astral: We need to see your full launcher log, which is created in the game directory.
#217 [07:44] <Absol> Astral: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#218 [07:44] <Gmgmh> i will give u the video
#219 [07:44] <Gmgmh> https://www.youtube.com/watch?v=GR4Cfdoo_Ew&feature=youtu.be
#220 [07:45] <Greymagic27> Gmgmh, Have you tried refreshing your inbox/reloading the tab?
#221 [07:45] <Gmgmh> yeah
#222 [07:45] <Gmgmh> i tried
#223 [07:45] <Greymagic27> ??> Gmgmh account/missing-email
#224 [07:45] <Greymagic27> ??> Gmgmh account/email-missing
#225 [07:45] <Absol> Gmgmh: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#226 [07:45] <Absol> Gmgmh: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#227 [07:45] <Absol> Gmgmh: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#228 [07:46] * Hux [webchat@5.149.156.125] has joined #minecrafthelp
#229 [07:46] <Hux> Hello
#230 [07:47] <Hux> Anyone there?
#231 [07:47] <Greymagic27> Hux, Hey. How can we help?
#232 [07:47] <Hux> Yeah, i have a problem with running Minecraft
#233 [07:47] <Greymagic27> Hux, What sort of problem?
#234 [07:47] <Hux> I'm gonna send you an error code
#235 [07:47] <Hux> Process crashed with exit code 1
#236 [07:47] <Hux> It's a fatal error
#237 [07:48] <Greymagic27> Hux, As that's just a generic exit code let's take a closer look at the crash:
#238 [07:48] <Greymagic27> ??> Hux launcher/log
#239 [07:48] <Absol> Hux: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#240 [07:48] <Hux> So i have to send you everything in my logs?
#241 [07:48] <Greymagic27> Hux, Yes please. Follow the steps on the link so you know how to send the log
#242 [07:48] <Astral> https://paste.ubuntu.com/p/8yJwtcxnbS/
#243 [07:49] <Gmgmh> none of this will help me
#244 [07:49] <Greymagic27> Gmgmh, Have you emailed mojang about the issue?
#245 [07:49] <Gmgmh> how can i talk with mojang ?
#246 [07:49] <Greymagic27> ??> Astral av/adwcleaner
#247 [07:49] <Absol> Astral: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#248 [07:49] <Absol> Astral: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#249 [07:49] <Greymagic27> ??> Gmgmh account/send-email
#250 [07:49] <Absol> Gmgmh: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#251 [07:49] <Absol> Gmgmh: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#252 [07:49] <Gmgmh> no i did't emailed mojang about the issue
#253 [07:50] <Hux> 5e69cf116d084f1cbb8239cb0b88f2c3
#254 [07:50] <Hux> Is this how i do it?
#255 [07:50] <Hux> Waaait
#256 [07:51] <Greymagic27> Hux, No it isn't. Follow the steps on the link that Absol sent
#257 [07:51] <Greymagic27> https://minecraftirc.net/support-articles/get-minecraft-log/
#258 [07:52] <Hux> https://paste.ubuntu.com/p/txpST4szQh/ here
#259 [07:52] * Gmgmh [webchat@188.49.157.125] has quit. (Quit: webchat.esper.net)
#260 [07:52] <Greymagic27> ??> Hux win/!
#261 [07:52] <Absol> Hux: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#262 [07:52] <Absol> Hux: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#263 [07:53] <Hux> I have my Windows user profile in Russian, but this issue appeared only one month ago
#264 [07:53] <Hux> I mean user folder
#265 [07:53] * Astral [webchat@otwaon1073w-lp130-01-76-70-42-252.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#266 [07:53] * jaymie [webchat@mta-173-94-21-134.triad.rr.com] has joined #minecrafthelp
#267 [07:54] <jaymie> is the wait time on support really that....delayed?
#268 [07:54] <Hux> My minecraft has _ at the beginning and _ at the end
#269 [07:54] <Greymagic27> Hux, Follow the steps sent by Absol above to resolve your issue
#270 [07:54] <Greymagic27> jaymie, I'm afraid it is
#271 [07:54] <Hux> Oh, ok, thank you
#272 [07:55] <jaymie> aren't they owned by Microsoft and could, you know, have more people to act as support, or is it the usual "we don't wanna hire more people for that" akin to Valve?
#273 [07:55] <Greymagic27> jaymie, I'm honestly not sure what's causing the backlog. My guess would be understaffing and the flu season
#274 [07:56] <jaymie> how long has the backlog been in existence?
#275 [07:56] <Greymagic27> jaymie, Since christmas
#276 [07:57] <jaymie> .........a little over 5 months, and still nothing to fix it?
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#278 [08:01] * Chris [webchat@cpc121800-wals13-2-0-cust462.16-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#279 [08:01] * Pacenomi [webchat@e21085.upc-e.chello.nl] has joined #minecrafthelp
#280 [08:01] <Pacenomi> Hello
#281 [08:01] <Greymagic27> Pacenomi, Hey. How can we help?
#282 [08:02] <Pacenomi> Yes ofcourse
#283 [08:02] <Pacenomi> I have lost my email from my account
#284 [08:02] <Greymagic27> Pacenomi, Have you emailed mojang yet and asked them to change it?
#285 [08:04] <Pacenomi> Yes yesterday but they don't really respond yet
#286 [08:04] <Greymagic27> Pacenomi, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#287 [08:05] * Pacenomi [webchat@e21085.upc-e.chello.nl] has quit. (Client Quit)
#288 [08:08] * Astral [webchat@otwaon1073w-lp130-01-76-70-42-252.dsl.bell.ca] has joined #minecrafthelp
#289 [08:08] * ToNo159 [webchat@ip5f5adaaf.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#290 [08:08] <ToNo159> Hi i have a problem when ever i try to connect to a server minecraft crashes
#291 [08:09] <Greymagic27> ToNo159, Hey. Let's take a closer look at the crash report:
#292 [08:09] <Greymagic27> ??> ToNo159 launcher/log
#293 [08:09] <Absol> ToNo159: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#294 [08:09] <ToNo159> My error code is -805306369
#295 [08:09] <Astral> I have used and restarted using the cleaner
#296 [08:10] <Greymagic27> ??> ToNo159 av/adwcleaner
#297 [08:10] <Absol> ToNo159: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#298 [08:10] <Absol> ToNo159: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#299 [08:10] <Greymagic27> Astral, Great. Give minecraft a try now
#300 [08:10] * Mr_champi [webchat@lfbn-1-6571-92.w90-113.abo.wanadoo.fr] has joined #minecrafthelp
#301 [08:11] * ToNo159 [webchat@ip5f5adaaf.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#302 [08:13] <Astral> Thank you! I am in good now
#303 [08:14] * Astral [webchat@otwaon1073w-lp130-01-76-70-42-252.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#304 [08:15] * lucy [webchat@116.240.225.12] has joined #minecrafthelp
#305 [08:16] <lucy> hi. i deactivated my account trying to fix a problem. how can i reactivate it?
#306 [08:16] <Greymagic27> ??> lucy account/send-email
#307 [08:16] <Absol> lucy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#308 [08:16] <Absol> lucy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#309 [08:16] <lucy> i've emailed but i didn't have a transaction code or gift code. where do I find these?
#310 [08:17] <Greymagic27> ??> lucy account/trans-id
#311 [08:17] <Absol> lucy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#312 [08:18] <lucy> oh, this all came about because i was having trouble purchasing
#313 [08:18] <lucy> i don't believe i have one.
#314 [08:18] <lucy> oh dear my daughter is going to be so disappointed with me. thanks for your help.
#315 [08:18] <lucy> oh dear my daughter is going to be so disappointed with me. thanks for your help.
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#317 [08:22] * Hux [webchat@5.149.156.125] has joined #minecrafthelp
#318 [08:22] <Hux> hello, im 101% certain that the problem with exit code 1 is not related to my windows user folder
#319 [08:23] <Hux> i have been playing minecraft for about 4 months with my user folder name being in russia
#320 [08:23] <Hux> russian*
#321 [08:23] <Hux> and this problem appear after i changed my nickname to _Hux_
#322 [08:24] <Hux> Hello?
#323 [08:24] <Hux> Hello?
#324 [08:24] * Hux [webchat@5.149.156.125] has left #minecrafthelp
#325 [08:25] * Hux [webchat@5.149.156.125] has joined #minecrafthelp
#326 [08:25] <Hux> Hello, any agents?
#327 [08:26] * Hux [webchat@5.149.156.125] has quit. (Client Quit)
#328 [08:37] * pleurerploele [webchat@59.27.238.175] has joined #minecrafthelp
#329 [08:37] <pleurerploele> Hi
#330 [08:38] <pleurerploele> I have some problem
#331 [08:38] <pleurerploele> can you help me please?
#332 [08:39] <pleurerploele> umm...
#333 [08:39] <pleurerploele> does anybody hear?
#334 [08:39] <pleurerploele> hmm....
#335 [08:39] <pleurerploele> bye
#336 [08:39] * pleurerploele [webchat@59.27.238.175] has quit. (Client Quit)
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#338 [08:50] * Darkbalnt [webchat@host-89-229-207-162.dynamic.mm.pl] has joined #minecrafthelp
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#342 [09:06] * miki28 [webchat@host186-155-dynamic.55-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#343 [09:06] <miki28> hy i have problem, i can't join on minecarft server error: java.lang.nullpointerexception: group
#344 [09:07] <Greymagic27> miki28, This issue is usually caused by software blocking Minecraft, such as anti-virus and firewall, or potentially malware. I'd like you to follow the steps that Absol will send below:
#345 [09:07] <Greymagic27> ??> miki28 tools/hjt
#346 [09:07] <Absol> miki28: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#347 [09:07] <Absol> miki28: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#348 [09:08] <miki28> https://paste.ubuntu.com/p/MrGk4ngzwf/
#349 [09:09] <Greymagic27> ??> miki28 av/kaspersky
#350 [09:09] <Absol> miki28: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#351 [09:12] <miki28> it does not work
#352 [09:12] <Greymagic27> miki28, Are you sure you've turned off encrypted connections scan?
#353 [09:12] <miki28> yes
#354 [09:13] <Greymagic27> miki28, I'm not convinced about kaspersky but run this tool:
#355 [09:13] <Greymagic27> ??> miki28 av/adwcleaner
#356 [09:13] <Absol> miki28: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#357 [09:13] <Absol> miki28: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#358 [09:14] <miki28> this is the photo antivirus https://imgur.com/a/ixw6k10
#359 [09:16] <miki28> no mlawer
#360 [09:16] <miki28> malware
#361 [09:25] * Mr_champi [webchat@lfbn-1-6571-92.w90-113.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#362 [09:56] * annoyingbabysister10 [webchat@61.49.sitronorkide.nl] has joined #minecrafthelp
#363 [09:58] <annoyingbabysister10> Hello! I have been unable to log into my Minecraft for probably about a month now. When I click on my Minecraft (I'm on java addition) and enter my email and password, it says 'cannot connect to server'. I was wondering if there was something I was doing wrong or if I could do something to fix it. Any feedback is appreciated. :D
#364 [09:59] <Greymagic27> ??> annoyingbabysister10 tools/hjt
#365 [09:59] <Absol> annoyingbabysister10: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#366 [09:59] <Absol> annoyingbabysister10: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#367 [10:03] <annoyingbabysister10> Is this what you need? https://paste.ubuntu.com/p/WKwWqrC9Qd/
#368 [10:04] <Greymagic27> That's great, one moment
#369 [10:04] <Greymagic27> annoyingbabysister10, Remove avast secureline then follow these steps:
#370 [10:04] <Greymagic27> ??> annoyingbabysister10 win/covenent-eyes
#371 [10:04] <Greymagic27> ??> annoyingbabysister10 win/covenant-eyes
#372 [10:05] <Absol> annoyingbabysister10: Covenant Eyes is known to caused problems with Minecraft.
#373 [10:05] <Absol> annoyingbabysister10: To fix this, log into your Covenant Eyes account here: https://covenanteyes.com/myaccount/login/ and go to the Downloads section, make sure you download and use version 7.2.41 or newer.
#374 [10:05] <Absol> annoyingbabysister10: If you have a much older version of Covenant Eyes (4.5.3 or older), uninstall Covenant Eyes and then install it again with the most recent version.
#375 [10:05] <annoyingbabysister10> Alrighty. Thank you!!!
#376 [10:05] <Greymagic27> annoyingbabysister10, Once you've done both of those, see if the game launches
#377 [10:05] <Greymagic27> If not, there is one more step you can do
#378 [10:16] * cfp [webchat@p5DF5BB91.dip0.t-ipconnect.de] has joined #minecrafthelp
#379 [10:17] * fishBones [webchat@ip98-164-19-106.ks.ks.cox.net] has joined #minecrafthelp
#380 [10:17] <cfp> Hello, I wanted to create a datapack in the 1.14 but it does not work I tried everything can someone help me?
#381 [10:18] <Andrio> cfp, what's the problem?
#382 [10:19] <cfp> if i type /function it does'nt displays my function i have created
#383 [10:19] <Andrio> Is the name correct?
#384 [10:20] <cfp> name of what?
#385 [10:20] <Andrio> oh
#386 [10:20] <Andrio> cfp, is it loaded?
#387 [10:20] <cfp> yes
#388 [10:21] * OlliA [webchat@80-167-104-177-cable.dk.customer.tdc.net] has joined #minecrafthelp
#389 [10:21] <cfp> [vanilla], [file/timerapi]
#390 [10:21] <fishBones> hello, i am having an odd graphical glitch
#391 [10:22] <Andrio> cfp, check the log for warnings
#392 [10:22] <OlliA> Hello my launcher cant download 1.14.jar
#393 [10:22] <Greymagic27> OlliA, Hey. It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#394 [10:22] <Greymagic27> ??> OlliA tools/hjt
#395 [10:22] <Absol> OlliA: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#396 [10:22] <Absol> OlliA: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#397 [10:23] <fishBones> can someone help me
#398 [10:24] <Greymagic27> fishBones, Could you send a screenshot?
#399 [10:24] <Greymagic27> ??> fishBones imgur
#400 [10:24] <Absol> fishBones: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#401 [10:24] <cfp> Andrio https://paste.ubuntu.com/p/CSRzK9qnYb/ what does this mean?
#402 [10:24] <Andrio> cfp, read the exception message, after the exception type of 'java.lang.IllegalArgumentException'
#403 [10:24] <OlliA> https://paste.ubuntu.com/p/RtYphkqf3X/
#404 [10:25] <cfp> Andrio i don't now what "java.lang.IllegalArgumentException"
#405 [10:25] <cfp> means
#406 [10:25] <Greymagic27> OlliA, Remove hamachi, bullguard, parsec
#407 [10:26] <Andrio> cfp, it means a method in the program was called with bad inputs. Specifically there is something wrong with your function.
#408 [10:26] <Andrio> Unknown or invalid command '/say hello world' on line 1 (did you mean 'say'? Do not use a preceding forwards slash.)
#409 [10:26] <fishBones> https://www.reddit.com/r/Minecraft/comments/bk9l7l/does_anyone_have_any_idea_how_to_fix_this_odd/
#410 [10:27] <cfp> whats wrong with "/say hello world!"?
#411 [10:27] <fishBones> this is my reddit post
#412 [10:27] <Greymagic27> fishBones, turn off mipmapping
#413 [10:27] <Andrio> cfp, the exception message says what's wrong with it
#414 [10:27] <cfp> oh
#415 [10:27] <Andrio> mm
#416 [10:27] <fishBones> how do i do that
#417 [10:27] <cfp> Andrio wait i'm fixxing
#418 [10:27] <Andrio> cfp, also, that didn't show up all on one line in the log, did it?
#419 [10:27] <Greymagic27> fishBones, Esc --> Video settings
#420 [10:28] <OlliA> It didnt work deleting hamachi, bullguard, parsec
#421 [10:28] <cfp> more of the log: https://paste.ubuntu.com/p/My2ZgvdFKh/
#422 [10:29] <cfp> (/say is now fixxed)
#423 [10:29] <Andrio> Nice
#424 [10:29] <cfp> (it's now say)
#425 [10:29] <fishBones> is that setting only available before you join a game/server/realm?
#426 [10:29] <cfp> but its not working
#427 [10:29] <Andrio> cfp, check the log again.
#428 [10:30] <Greymagic27> fishBones, You can edit it whilst in game. Just go into video settings
#429 [10:30] <fishBones> idk how i missed that lol but thanks
#430 [10:30] <fishBones> it worked
#431 [10:30] <cfp> https://paste.ubuntu.com/p/RfmQKnSXwb/
#432 [10:30] <Greymagic27> fishBones, No problem!
#433 [10:31] <cfp> Andrio ^^^
#434 [10:31] * fishBones [webchat@ip98-164-19-106.ks.ks.cox.net] has quit. (Quit: webchat.esper.net)
#435 [10:31] <OlliA> Still can't download 1.14.jar
#436 [10:32] <Greymagic27> ??> OlliA av/avg
#437 [10:32] <Absol> OlliA: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#438 [10:32] <Absol> OlliA: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#439 [10:32] <Andrio> cfp, is 'values' in that file?
#440 [10:33] <cfp> {"value": ["._."]}
#441 [10:33] <Andrio> ok, so it's misspelled.
#442 [10:34] <cfp> oh
#443 [10:34] <cfp> shit
#444 [10:34] <Absol> cfp: Please keep it civil
#445 [10:35] <cfp> Andrio THANK YOU SO MUCH!!!!!
#446 [10:35] <Andrio> No problem
#447 [10:35] <Andrio> Is it working now?
#448 [10:35] <cfp> Yes
#449 [10:36] * cfp [webchat@p5DF5BB91.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#450 [10:45] * unity [webchat@cpc130508-oldh12-2-0-cust84.know.cable.virginm.net] has joined #minecrafthelp
#451 [10:46] <unity> hi, im looking for a texturepack but i dont know its name (or if its even in existance) https://i.imgur.com/ApM54Zg.jpg i really like the way the visuals look here and in other promotional art, does anyone know that if its an actual texture pack, where i can download it?
#452 [10:49] * jay [webchat@5072BD8A.static.ziggozakelijk.nl] has joined #minecrafthelp
#453 [10:49] <jay> hello!
#454 [10:49] <unity> hi
#455 [10:49] <unity> :)
#456 [10:49] <jay> I'm having a problem with minecraft and I was hoping someone here could help me out? haha
#457 [10:49] <Greymagic27> jay, Hey. What sort of problem?
#458 [10:50] <Greymagic27> unity, As far as I know that's not an official texturepack but I may be wrong
#459 [10:50] <jay> Hi, i just bought it today but it crashes every time I try to open it, reinstalled several times and also updated my video card and got java 8. yet it still keeps crashing?
#460 [10:51] <Greymagic27> jay, Let's take a closer look at your crash report:
#461 [10:51] <Greymagic27> ??> jay launcher/log
#462 [10:51] <Absol> jay: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#463 [10:53] * Tomaszal [webchat@109.246.33.252] has joined #minecrafthelp
#464 [10:53] <jay> alright, though i do not have ubuntu pastebin
#465 [10:53] <jay> one moment please!
#466 [10:54] <Greymagic27> jay, You don't need it. It's just a pasting website
#467 [10:54] <Tomaszal> Hello, in 1.14 (Java, Linux) my mouse moves fine except that every now and then it randomly teleports to some point
#468 [10:54] <jay> https://paste.ubuntu.com/p/8NrVmTTRS4/
#469 [10:54] <jay> yeah just found that out lol. Thank you
#470 [10:55] <Greymagic27> No problems there, let's see if a full launcher log shows anything
#471 [10:55] <Greymagic27> ??> jay launcher/log-txt
#472 [10:55] <Absol> jay: We need to see your full launcher log, which is created in the game directory.
#473 [10:55] <Absol> jay: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#474 [10:56] <Tomaszal> Absol is that to Jay or me?
#475 [10:56] <Greymagic27> Tomaszal, That's for jay
#476 [10:56] <Tomaszal> Okay
#477 [10:57] <Greymagic27> Tomaszal, I don't have enough experience with linux as an operating system to provide support for it. Would you be alright waiting for another volunteer to come online who does have linux knowledge?
#478 [10:58] <Tomaszal> Yeah sure, I'm not sure it's a Linux problem though because it's fine on earlier versions, but yea I'll just keep the tab opened
#479 [10:58] <jay> Okay!
#480 [10:58] <jay> https://paste.ubuntu.com/p/c9Mg2rY22c/
#481 [10:58] <Greymagic27> jay, Let's start off with a malware scan:
#482 [10:58] <Greymagic27> ??> jay av/adwcleaner
#483 [10:58] <Absol> jay: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#484 [10:58] <Absol> jay: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#485 [11:02] * dimitrios [webchat@071-076-053-184.res.spectrum.com] has joined #minecrafthelp
#486 [11:03] <dimitrios> how do i refund my java edition? i just bought it a few moments ago thinking that it was the cross platform version
#487 [11:03] * unity [webchat@cpc130508-oldh12-2-0-cust84.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#488 [11:03] <Greymagic27> ??> dimitrios account/refund
#489 [11:03] <Absol> dimitrios: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#490 [11:10] * jay [webchat@5072BD8A.static.ziggozakelijk.nl] has joined #minecrafthelp
#491 [11:10] <jay> Hi, i just finished cleaning my computer with malwarebytes!
#492 [11:11] * Windlwasodowa [webchat@cpc106262-gate12-2-0-cust187.16-2.cable.virginm.net] has joined #minecrafthelp
#493 [11:11] <Windlwasodowa> there is an issue it says failed to download gravel3.ogg
#494 [11:11] <Windlwasodowa> how do i fix it
#495 [11:12] * pojh [webchat@115.132.47.159] has joined #minecrafthelp
#496 [11:12] <pojh> i cannot find 'release 1.13.2 in version
#497 [11:13] <Windlwasodowa> how do i fix download cause it says cant download
#498 [11:14] * Windlwasodowa [webchat@cpc106262-gate12-2-0-cust187.16-2.cable.virginm.net] has quit. (Client Quit)
#499 [11:14] * pojh [webchat@115.132.47.159] has quit. (Client Quit)
#500 [11:15] <jay> Anyone there? I was just talking to Absol
#501 [11:17] * Tonami [webchat@42.190.193.44] has joined #minecrafthelp
#502 [11:18] <Tonami> Hello, I was wondering how do you start a server with the new 1.14 server file provided from the minecraft site. I can't seem to find any java file to run the server
#503 [11:18] <jay> Tried starting it up again, nothing happened.
#504 [11:20] * nico [webchat@83.242.51.29] has joined #minecrafthelp
#505 [11:21] <nico> Guys, when i want to login to my mojang account on minecraft.net then nothing happens. i put in my credentials, click login and nothing happens
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#507 [11:27] * Tomaszal [webchat@109.246.33.252] has quit. (Quit: webchat.esper.net)
#508 [11:33] * jay [webchat@5072BD8A.static.ziggozakelijk.nl] has joined #minecrafthelp
#509 [11:33] <jay> Hello, is anyone here?
#510 [11:34] * dimitrios [webchat@071-076-053-184.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#511 [11:35] * guest00223 [~Mutter@2601:246:c100:3dd1:a4b8:3d61:96df:37af] has joined #minecrafthelp
#512 [11:35] <guest00223> hello i have a few questions about how worlds are saved in minecraft pocket edition?
#513 [11:36] <guest00223> if i delete the minecraft app from my iphone and then reinstall it again will i lose my worlds? are they saved on my phone or on my xbox account?
#514 [11:38] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#515 [11:42] * nico_t [webchat@185.66.194.96] has joined #minecrafthelp
#516 [11:42] <nico_t> hallo?
#517 [11:45] * guest00223 [~Mutter@2601:246:c100:3dd1:a4b8:3d61:96df:37af] has joined #minecrafthelp
#518 [11:45] <guest00223> i lost connection, did i miss any answers?
#519 [11:46] <nico_t> Hello, I have the Following Problem. I would like to Change my email address but i have to answer the security Questions. which again does not worl because i do not rememder the 3 answers. and i also have no Access to my email address because it was deleted by Google
#520 [11:49] * uuuu [webchat@187-26-206-215.3g.claro.net.br] has joined #minecrafthelp
#521 [11:49] <uuuu> ettttttt
#522 [11:51] * uuuu [webchat@187-26-206-215.3g.claro.net.br] has quit. (Client Quit)
#523 [11:53] <guest00223> i dont think anyone is online to answer
#524 [11:59] <nico_t> i think this too
#525 [12:02] <tyteen4a03> ??> nico_t account/send-email
#526 [12:02] <Absol> nico_t: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#527 [12:02] <Absol> nico_t: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#528 [12:05] <jay> Hi! I've finished cleaning my computer with malwarebytes.
#529 [12:06] <tyteen4a03> jay: try MC again
#530 [12:06] <jay> I tried it, but it still crashes.
#531 [12:06] <tyteen4a03> ??> jay tools/hjt
#532 [12:06] <Absol> jay: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#533 [12:06] <Absol> jay: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#534 [12:07] <jay> https://paste.ubuntu.com/
#535 [12:07] <jay> oh woopa
#536 [12:07] <jay> https://paste.ubuntu.com/p/qNjFqgSgHH/
#537 [12:09] * Tonami [webchat@42.190.193.44] has quit. (Quit: webchat.esper.net)
#538 [12:09] <tyteen4a03> jay: uninstall: McAfee, AVG
#539 [12:10] <tyteen4a03> ??> jay av/mcafee/uninstall
#540 [12:10] <Absol> jay: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#541 [12:10] <tyteen4a03> ??> jay av/avg/uninstall
#542 [12:10] <Absol> jay: To uninstall AVG AntiVirus and related products completely, use the uninstaller from here: https://files-download.avg.com/util/tools/AVG_Remover.exe
#543 [12:10] <tyteen4a03> jay: also, uninstall Akamai NetSession
#544 [12:11] * Guest65009 is now known as CapFan67
#545 [12:11] <jay> oh, okay? is the antivirus somehow interfering with mc?
#546 [12:12] <tyteen4a03> jay: yes
#547 [12:12] * Lorenz [webchat@5-231-137-252.ktk-ip.de] has joined #minecrafthelp
#548 [12:14] <Lorenz> hello, when iam trying to acces the mojang internetwebside iam getting the error code 403. When i open the luncher, am i not able to connect to the server either
#549 [12:14] <tyteen4a03> Lorenz: are you using as VPN?
#550 [12:14] <Lorenz> whats that
#551 [12:14] <CapFan67> Lorenz, Your ISP is one we currently know to be renting IP's from a 3rd party. Either ask your ISP to give you a non-rented IP, or have your ISP contact Mojang about getting their rented ISP's unblocked.
#552 [12:15] <Lorenz> i dont exactly know what you are talking about
#553 [12:16] <CapFan67> Lorenz, Your ISP (Internet Service Provider) is renting addresses from a 3rd party, who happens to be blocked by Mojang.
#554 [12:16] <CapFan67> "ktk-ip.de"
#555 [12:16] <Lorenz> so theres nothing i can personaly do
#556 [12:17] <Lorenz> except contactinh my provider
#557 [12:17] <CapFan67> Lorenz, *nods* Unfortunately correct.
#558 [12:17] <Lorenz> uh sorry but ty for your help
#559 [12:17] <CapFan67> Lorenz, I wish I had better news for you.
#560 [12:18] <Lorenz> yeah but not your fault tho
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#562 [12:19] * Lorenz [webchat@5-231-137-252.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#563 [12:32] * nick [webchat@62-64-159-111.dynamic.dial.as9105.com] has joined #minecrafthelp
#564 [12:33] * jay [webchat@5072BD8A.static.ziggozakelijk.nl] has joined #minecrafthelp
#565 [12:33] <nick> ministarme01
#566 [12:33] <jay> Hello, i uninstalled everything
#567 [12:33] * nick is now known as Guest21039
#568 [12:33] <Guest21039> Gyest21039
#569 [12:34] <jay> and it still crashes. AAA
#570 [12:34] * Guest21039 [webchat@62-64-159-111.dynamic.dial.as9105.com] has quit. (Client Quit)
#571 [12:34] <Greymagic27> ??> jay launcher/log
#572 [12:34] <Absol> jay: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#573 [12:36] <jay> https://paste.ubuntu.com/p/NxY2z78Ng9/
#574 [12:39] * Traxx79 [webchat@bys191.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#575 [12:43] <Traxx79> I can not log in to the minecraft and please reset the password
#576 [12:44] <Greymagic27> jay, Can you refresh my memory? Did we check if it was malware?
#577 [12:44] <Greymagic27> Traxx79, What does it say when you try to login?
#578 [12:44] <jay> yeah, we did
#579 [12:44] <jay> with malwarebytes!
#580 [12:44] <Greymagic27> jay, Alright. Did we do a hijackthis scan?
#581 [12:44] <jay> yup!
#582 [12:45] <Greymagic27> jay, Alright. Next step is a dxdiag:
#583 [12:45] <Greymagic27> ??> jay win/dxdiag
#584 [12:45] <Absol> jay: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#585 [12:45] <jay> and we also deleted all antivirus stuff
#586 [12:45] <Greymagic27> jay, Going to warn you now that I'll have to pop off for dinner in a few minutes
#587 [12:45] <Traxx79> I can not log in because I changed the password once and can not log in anymore
#588 [12:46] <Greymagic27> Traxx79, What is the message it gives you?
#589 [12:47] <jay> https://paste.ubuntu.com/p/mBRy7WKZSd/
#590 [12:47] <jay> Ah okay, I'll check back in a few!
#591 [12:48] <Greymagic27> jay, Install the latest drivers here: https://www.nvidia.com/Download/driverResults.aspx/146344/en-us
#592 [12:48] <Traxx79> I am asking you to reset the password in my account and send me a new password to my email
#593 [12:48] <jay> Ah i already did that!
#594 [12:49] <Greymagic27> jay, Can you reinstall them? The driver version on the dxdiag isn't matching up with the latest
#595 [12:49] <Traxx79> I am asking you to reset the password in my account and send me a new password to my email
#596 [12:49] <jay> alright!
#597 [12:49] <Greymagic27> Traxx79, We can't do that here as we are only volunteers. You can however:
#598 [12:49] <Greymagic27> ??> Traxx79 account/reset-password
#599 [12:49] <Absol> Traxx79: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#600 [12:49] <Absol> Traxx79: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#601 [12:52] <Traxx79> I have reset the password many times but I am asking you to reset my entire account
#602 [12:52] <CapFan67> Traxx79, We are volunteers (we are not Mojang) who help with Java Edition technical issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannot solve issues with your account. In those cases we direct people to help pages.
#603 [12:52] <CapFan67> Traxx79, Do you need a link to contact Mojang Customer Support?
#604 [12:53] <Traxx79> yes
#605 [12:53] <CapFan67> ??> Traxx79 account/send-email
#606 [12:53] <Absol> Traxx79: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#607 [12:53] <Absol> Traxx79: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#608 [12:58] <Traxx79> I changed the coat and nothing works
#609 [12:58] <jay> I just installed the nvidea software!
#610 [13:01] <CapFan67> Traxx79, Do you mean Optifine Cape?
#611 [13:01] <jay> ah it's working now!
#612 [13:01] <jay> thank you very much for your time <3
#613 [13:01] * _Jesperr_ [webchat@ip5658ab90.direct-adsl.nl] has joined #minecrafthelp
#614 [13:01] <jay> good luck and have a nice day!
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#619 [13:17] * Sz0k [webchat@static-188-137-50-139.leon.com.pl] has joined #minecrafthelp
#620 [13:20] <Sz0k> Hello I have a problem because I lost access to my e-mail address where my Minecraft Premium account was bought I was looking for on various internet forums to recover such an account but I couldn't find an answer.
#621 [13:21] <Greymagic27> ??> Sz0k account/send-email
#622 [13:21] <Absol> Sz0k: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#623 [13:21] <Absol> Sz0k: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#624 [13:26] * luchogamerz [webchat@167-123-17-190.fibertel.com.ar] has joined #minecrafthelp
#625 [13:26] <luchogamerz> hola
#626 [13:26] <Sz0k> I already wrote to mojang and with the automatic reply they redirected me to this web page and told me that I still need to wait for the reply from them and I should try here
#627 [13:26] <luchogamerz> alguien?
#628 [13:26] <luchogamerz> somebody?
#629 [13:27] <Sz0k> yes
#630 [13:27] <luchogamerz> i am in minecraf 1.14 and mobs dont spawn in overworld
#631 [13:27] <luchogamerz> in nether they spawn
#632 [13:28] <luchogamerz> but creepers, spiders and else
#633 [13:28] <luchogamerz> didn spawn
#634 [13:28] <luchogamerz> you know something about that?
#635 [13:29] <luchogamerz> ??
#636 [13:29] <luchogamerz> ??
#637 [13:30] * luchogamerz [webchat@167-123-17-190.fibertel.com.ar] has left #minecrafthelp
#638 [13:35] * miki28 [webchat@host186-155-dynamic.55-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#639 [13:36] <miki28> hy i have the problem whit minecarft error: java.lang.NullPointerException: group; i have disable antivirus encrypted scan
#640 [13:37] * iwii [webchat@h107.2.19.98.static.ip.windstream.net] has joined #minecrafthelp
#641 [13:37] <iwii> hello, can anyone help me? I have some account troubles
#642 [13:42] * miki38 [webchat@host186-155-dynamic.55-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#643 [13:42] <miki38> hy i have the problem whit minecarft error: java.lang.NullPointerException: group; i have disable antivirus encrypted scan
#644 [13:42] * Tomaszal [webchat@109.246.33.252] has joined #minecrafthelp
#645 [13:43] <iwii> I'm a new player, and I bought my account this past wednesday, and I have not been able to successfully log onto the minecraft launcher. I've tried: resetting my password (5 times), re downloading the application, checking to see if I bought the right edition, resetting my internet, resetting my computer ( multiple times), checking my computer secu
#646 [13:43] <iwii> rity, wiping/checking my computer for viruses, checking my computer's firewall. I don't know what else I should do. I'm a mac user with minecraft java edition. I even re-downloaded java. Strangely enough, I can still log onto Mojang with my credentials but I cannot log onto minecraft.net or onto the launcher
#647 [13:43] <Tomaszal> Hello, in 1.14 (Java, Linux) my mouse moves fine except that every now and then it randomly teleports to some point
#648 [13:44] <iwii> also I don't have a VPN or ip scrambler but it minecraft.net for me is set in french by default
#649 [13:46] * ___sbeve___ [webchat@CPE0c473d6e7933-CM0c473d6e7930.cpe.net.cable.rogers.com] has joined #minecrafthelp
#650 [13:46] <___sbeve___> ok i have a question concerning my minecraft 1.14 launcher
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#653 [13:47] * iwii [webchat@h107.2.19.98.static.ip.windstream.net] has joined #minecrafthelp
#654 [13:47] <___sbeve___> my problem is,when i load my launcher up, it starts loading but then abruptly stops and freezes and does not open the game
#655 [13:48] * iwii [webchat@h107.2.19.98.static.ip.windstream.net] has quit. (Client Quit)
#656 [13:49] <Greymagic27> ??> ___sbeve___ av/adwcleaner
#657 [13:49] <Absol> ___sbeve___: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#658 [13:49] <Absol> ___sbeve___: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#659 [13:50] <___sbeve___> ok
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#663 [13:52] * Lord_of_Life [~Lord@77.28.172.60] has joined #minecrafthelp
#664 [13:53] * ___sbeve___ [webchat@CPE0c473d6e7933-CM0c473d6e7930.cpe.net.cable.rogers.com] has joined #minecrafthelp
#665 [13:53] <___sbeve___> ok im back after i restarted my pc
#666 [13:53] <Greymagic27> ___sbeve___, Welcome back. Could you launch minecraft?
#667 [13:53] * HelpMePLZ [webchat@cpc106156-gate11-2-0-cust262.16-2.cable.virginm.net] has joined #minecrafthelp
#668 [13:54] <___sbeve___> lets see
#669 [13:54] <HelpMePLZ> My minecraft starts to load fine through the launcher and then crashes just before loading anyone able to help?
#670 [13:55] <Greymagic27> ??> HelpMePLZ launcher/log
#671 [13:55] <Absol> HelpMePLZ: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#672 [13:56] <___sbeve___> yes it worked! thankyou so much, i had a server to run
#673 [13:56] <Greymagic27> ___sbeve___, No problem!
#674 [13:56] * miki28 [webchat@host186-155-dynamic.55-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#675 [13:56] <tshk_lt> Hello, I'm getting an 500 error (java CertificateException: No alternative DNS name maching.... etc) while trying to open Realms menu in MC... No response from official Mojang support. Any advice? (tried most of 1st, 2nd google results - nothing worked)
#676 [13:57] <miki28> hy, i have problem with minecarft: java.lang.NullPointerException: group; i have disble antivirus cripted scan
#677 [13:57] <tshk_lt> this happend after 1.14 update
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#679 [14:00] <miki28> new error java.lang.IllegalStateException: failed to create a child event loop
#680 [14:01] <HelpMePLZ> Have followed steps recommended what now?
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#682 [14:02] * Paljoey [webchat@c-71-238-80-24.hsd1.or.comcast.net] has joined #minecrafthelp
#683 [14:03] <Paljoey> So I've been trading a lot in the new update but one thing I've come across multiple times is villagers lying about their trades
#684 [14:04] <Paljoey> They say the price is 5(crossed out) but for you it's 3 or whatever but it actually is 5
#685 [14:04] * tshk_lt [webchat@78-58-228-218.static.zebra.lt] has quit. (Quit: webchat.esper.net)
#686 [14:04] <Paljoey> Does anybody know what the issue might be?
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#688 [14:06] * Ironkun [webchat@108-72-243-222.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#689 [14:06] <Paljoey> This is all in a multiplayer server but I'm checking if it's happening in singleplayer as well
#690 [14:07] <Ironkun> I've gotten an minecraft error on start-up and was wondering if anyone could help
#691 [14:10] * miki28 [webchat@host186-155-dynamic.55-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#692 [14:10] <miki28> i have problem whit minecarft:java.lang.IllegalStateException: failed to create a child event loop
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#695 [14:12] * ColeTrain2222 [webchat@ool-44c1bc7a.dyn.optonline.net] has joined #minecrafthelp
#696 [14:13] <ColeTrain2222> Is there anyway I can get my account back if I don't have access to the email I signed up with anymore.
#697 [14:14] * tshk_lt [webchat@78-58-228-218.static.zebra.lt] has quit. (Quit: webchat.esper.net)
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#699 [14:19] <tyteen4a03> ColeTrain2222: when, and how, did you buy MC?
#700 [14:21] <ColeTrain2222> I bought minecraft premium probably 10 years ago
#701 [14:21] <tyteen4a03> ??> ColeTrain2222 account/send-email
#702 [14:21] <Absol> ColeTrain2222: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#703 [14:21] <Absol> ColeTrain2222: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#704 [14:22] <tyteen4a03> ??> ColeTrain2222 account/trans-id/dibs
#705 [14:22] <Absol> ColeTrain2222: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#706 [14:22] <Absol> ColeTrain2222: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#707 [14:22] <ColeTrain2222> I have no way of accessing the email to get any of that information
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#709 [14:28] <tyteen4a03> ColeTrain2222: that's fine, just tell Mojang what you do know
#710 [14:28] <ColeTrain2222> Alright thanks
#711 [14:29] <ColeTrain2222> Wow it takes them months to respond
#712 [14:35] * Shea [webchat@d162-156-171-205.bchsia.telus.net] has joined #minecrafthelp
#713 [14:36] <Shea> I am looking for help with my Minecraft windows 10 code
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#717 [14:40] <CD25> I have recently updated my Minecraft to version 1.14 and I am now unable to close the java tab and unable to restart or shutdown my computer because of this. Is this a know issue with 1.14?
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#720 [14:41] * CD25 [webchat@host86-140-191-9.range86-140.btcentralplus.com] has quit. (Client Quit)
#721 [14:42] * leffaceure [webchat@80.214.147.82] has joined #minecrafthelp
#722 [14:42] <leffaceure> Hi everyone, don't try to say my username in your head if your English, it's french and mean "The eraser"
#723 [14:43] <leffaceure> I came here because I really want to try the last update but can't log anywhere :(
#724 [14:44] <leffaceure> BUT idk if anyone can help me because I think it's a problem with my Email or Password and I don't think anyone can have those information here :/
#725 [14:56] * PanEtRosa [webchat@cpe-72-224-156-98.mass.res.rr.com] has joined #minecrafthelp
#726 [14:59] <PanEtRosa> Hey, I'm playing the Traveling Merchant map in Bedrock and none of my villagers are refreshing their trades. They have workstations and beds, and they are using them. They're just staying locked, both the named NPCs and the random villagers. It's been happening for about a week in-game. is this a bug?
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#729 [15:06] <conn> files are screwed up
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#731 [15:12] * minicrafter2011 [webchat@89-65-194-68.dynamic.chello.pl] has joined #minecrafthelp
#732 [15:12] <minicrafter2011> hi
#733 [15:12] <minicrafter2011> can you help me in polish language?
#734 [15:13] * CheeseDip [webchat@107-128-153-11.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#735 [15:15] <CheeseDip> When I hit the play button after i log in it is saying that "the specified custom log does not exist" and wont let me play
#736 [15:15] <minicrafter2011> I have an error when i'm launching minecraft
#737 [15:15] <minicrafter2011> cannot save downloaded file
#738 [15:16] <CheeseDip> and i dont have mods and have not installed anything for the game before and i have never had this problem before
#739 [15:17] <minicrafter2011> i don't have any anti malware programs (byte fenco or something like that)
#740 [15:17] <minicrafter2011> i don't know what to do.
#741 [15:17] <CheeseDip> i mean the last time i played was like 2017 but...
#742 [15:17] <CheeseDip> please help
#743 [15:18] <CapFan67> CheeseDip, Do you get that error with modded or vanilla?
#744 [15:18] <CapFan67> minicrafter2011, Have you reviewed our list if incompatible software known to cause download issues?
#745 [15:18] <minicrafter2011> i have downloded file and save id manually, but another error pop ups, and another andanother
#746 [15:19] <CheeseDip> i have not got mods but yes i do with vanilla
#747 [15:19] <CapFan67> CheeseDip, Do you have Resource packs? If so, remove them and test again.
#748 [15:19] <CheeseDip> i do not
#749 [15:20] <minicrafter2011> i dont have any
#750 [15:20] <CapFan67> CheeseDip, Ok, let's look at your log:
#751 [15:20] <CapFan67> ??> CheeseDip launcher/log-txt
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#753 [15:20] <Absol> CheeseDip: We need to see your full launcher log, which is created in the game directory.
#754 [15:20] <Absol> CheeseDip: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#755 [15:20] <CapFan67> minicrafter2011, let's take a look to be sure:
#756 [15:21] <CapFan67> ??> minicrafter2011 tools/hjt
#757 [15:21] <Absol> minicrafter2011: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#758 [15:21] <Absol> minicrafter2011: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#759 [15:22] <minicrafter2011> I have info that "The process can not access the file because it is being used by another process."
#760 [15:22] <CheeseDip> there is no game directory button
#761 [15:23] <CapFan67> minicrafter2011, That would be security software locking the file.
#762 [15:23] <CapFan67> CheeseDip, It's the green button on the right, next to the folder icon.
#763 [15:24] <CheeseDip> theres no folder button either...
#764 [15:24] <minicrafter2011> but i dont know which program
#765 [15:24] <CapFan67> CheeseDip, Here's what it looks like: https://i.imgur.com/TsTZbq9.png
#766 [15:24] <CapFan67> minicrafter2011, ...that's why I asked you to run the HJT report. See Absol's instructions above.
#767 [15:24] <CapFan67> minicrafter2011, It will produce a list if running programs on your computer that I can review for you.
#768 [15:25] <CheeseDip> okay i have pressed the green button now what
#769 [15:25] <CapFan67> ??> CheeseDip launcher/log-txt
#770 [15:26] <Absol> CheeseDip: We need to see your full launcher log, which is created in the game directory.
#771 [15:26] <Absol> CheeseDip: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#772 [15:26] <CapFan67> CheeseDip, Be sure to enter something (anything) in the "poster" field before clicking "Paste".
#773 [15:26] <minicrafter2011> I found
#774 [15:27] <minicrafter2011> thank Ypu for help
#775 [15:28] <minicrafter2011> *you
#776 [15:28] <CapFan67> minicrafter2011, Glad to hear it's working. Take care.
#777 [15:28] * Elanial [webchat@76.75.110.251] has joined #minecrafthelp
#778 [15:28] <Elanial> yo,
#779 [15:28] <CapFan67> Hello
#780 [15:28] <Elanial> Has anyone been getting issues loading the 1.14 client?
#781 [15:28] <CheeseDip> i have done it bt nothing is happening
#782 [15:28] <CheeseDip> *but
#783 [15:29] <CapFan67> CheeseDip, On which step are you stuck?
#784 [15:29] <CapFan67> Elanial, We help people with client issues daily.
#785 [15:29] <CheeseDip> sharing it to the URL
#786 [15:29] <CapFan67> Elanial, What is happening?
#787 [15:29] <CapFan67> CheeseDip, copy the URL on the top: https://i.imgur.com/cvlvtpm.png
#788 [15:29] * Gerard [webchat@86-44-211-67-dynamic.agg2.lod.rsl-rtd.eircom.net] has joined #minecrafthelp
#789 [15:29] <Elanial> Launched the game. Got through the launcher. Stuck on loading.
#790 [15:30] <Gerard> HELP
#791 [15:30] <minicrafter2011> there was another hmm antivirus program that was blocking
#792 [15:30] <CapFan67> Elanial, Do you get an error number or description? or do you just get "not responding"?
#793 [15:30] * Granttank [webchat@mobile-130-126-255-175.near.illinois.edu] has joined #minecrafthelp
#794 [15:30] <Elanial> Stops responding, I've reinstalled it twice
#795 [15:30] <Granttank> Hello, for some reason my email is not getting the password reset email.
#796 [15:30] <Elanial> Both on and off my hard drive and solid state
#797 [15:30] <minicrafter2011> CapFan67
#798 [15:30] <minicrafter2011> CapFan67 than you
#799 [15:30] <CapFan67> Elanial, "Not respdoning' states are usually incompatible software. Let's see what's running:
#800 [15:30] <CapFan67> ??> Elanial tools/hjt
#801 [15:30] <Absol> Elanial: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#802 [15:30] <Absol> Elanial: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#803 [15:30] <CapFan67> minicrafter2011, Enjoy.
#804 [15:30] <CapFan67> Gerard, What do you need help with?
#805 [15:31] <minicrafter2011> have a nice evening ;)
#806 [15:31] <CapFan67> Granttank, Did you check your junk/spam folers?
#807 [15:31] <Elanial> aight
#808 [15:31] <CheeseDip> now what
#809 [15:31] <Granttank> CapFan67 Yes, nothing is showing up in those folders at all
#810 [15:31] <Gerard> i had an old minecraft account and never needed to login with my email, now that i do i cant remember it
#811 [15:31] <CapFan67> CheeseDip, I need the link. Paste the link here.
#812 [15:31] <CheeseDip> https://paste.ubuntu.com/
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#814 [15:32] <CapFan67> CheeseDip, That's the base page *before* the paste. Fill in "Content" and "Poster", then click "Paste". you will get a new page.
#815 [15:32] <CapFan67> Gerard, If you can't remember your email address, you may need to contact Mojang Support to recover your account. Do you need a link?
#816 [15:33] <CapFan67> Granttank, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#817 [15:33] <CapFan67> Granttank, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#818 [15:33] <CheeseDip> https://paste.ubuntu.com/p/btqgrqVVQZ/
#819 [15:33] <CapFan67> ??> Granttank account/send-email
#820 [15:33] <Elanial> https://paste.ubuntu.com/p/NJGvCrGgBX/
#821 [15:33] <Absol> Granttank: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#822 [15:33] <Absol> Granttank: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#823 [15:33] <CapFan67> CheeseDip, Stand by.
#824 [15:33] <CheeseDip> okay, thank you. :)
#825 [15:33] <CapFan67> Elanial, Stand by..
#826 [15:33] <Gerard> ive already contacted mojang support but unfortunately, no reply
#827 [15:33] <Elanial> thanks
#828 [15:33] <CapFan67> Elanial, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#829 [15:34] * Granttank [webchat@mobile-130-126-255-175.near.illinois.edu] has quit. (Client Quit)
#830 [15:34] <CapFan67> ??> Elanial av/adwcleaner
#831 [15:34] <Absol> Elanial: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#832 [15:34] <Absol> Elanial: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#833 [15:34] <CapFan67> CheeseDip, This isn't the entire log. The log should be hundreds of lines. Be sure to copy the entire log to the paste site.
#834 [15:35] <CheeseDip> i did
#835 [15:35] <Gerard> i remember my username and password but that doesnt seem to help
#836 [15:35] <CapFan67> Gerard, On what date did you contact them?
#837 [15:35] <CheeseDip> thats all that came up
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#839 [15:36] <Gerard> about two days ago
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#841 [15:36] <CapFan67> CheeseDip, This is certainly not the full launcher_log.txt file. This doesn't show the game loading or preparing to run or the error.
#842 [15:36] <CapFan67> Gerard, Ah. You have a while to wait yet: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#843 [15:36] <CheeseDip> hmm
#844 [15:37] <Gerard> thats why i came here
#845 [15:37] <conner> hi i cant log in to my minecraft. every time i try to launch the game it says "GAME CRASH: An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience."what should i do?
#846 [15:37] <CapFan67> CheeseDip, You may need to use CTRL+A to select all the text in the file. Alternately, close the game and launcher, re-start the launcher, create the error then try again.
#847 [15:37] <Gerard> i was hoping for an alternative than waiting a month
#848 [15:38] <CheeseDip> ok
#849 [15:38] <CapFan67> Gerard, Sorry, we don't have a technical solution to you not knowing your email.
#850 [15:38] <CapFan67> conner, Do you see a "more details" link in that error dialog when it crashes?
#851 [15:38] <conner> No, all it says below is "CLOSE"
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#853 [15:38] <Elanial> Thanks CapFan
#854 [15:38] <Elanial> All worked out
#855 [15:38] <Gerard> well thanks anyway
#856 [15:39] <CapFan67> Elanial, Outstanding! Enjoy
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#858 [15:39] <CapFan67> conner, That sounds like incompatible software. Let's take a look:
#859 [15:39] <CapFan67> >>? conner tools/hjt
#860 [15:39] <CheeseDip> i did it
#861 [15:40] <CapFan67> CheeseDip, Great! Paste the new link here.
#862 [15:40] <conner> what should i do?
#863 [15:40] <CheeseDip> https://paste.ubuntu.com/p/btqgrqVVQZ/
#864 [15:40] <CapFan67> ??> conner tools/hjt
#865 [15:40] <Absol> conner: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#866 [15:40] <Absol> conner: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#867 [15:40] <CapFan67> conner, Sorry, I had a typo. Follow Absol's instructions.
#868 [15:40] <conner> will do
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#870 [15:40] <CheeseDip> and i made sure to press CTRL+A]
#871 [15:42] <CapFan67> CheeseDip, Are you seeing this "custom log" crash before or after you click "play"?
#872 [15:42] <CheeseDip> after
#873 [15:43] <CapFan67> CheeseDip, Actually, wait. Did you create a second paste after restarting the game?
#874 [15:43] <conner> https://paste.ubuntu.com is this it?
#875 [15:43] <CheeseDip> no.
#876 [15:43] <CapFan67> conner, Fill in "content" with the report, and "poster" with anything. then click Paste. GIve us the new page URL/Link
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#878 [15:44] <CapFan67> CheeseDip, Are you telling me the log after restarting the game was exactly the same, or did you not look? If not, can you create a new paste with the game output after restarting and crashing it?
#879 [15:44] <conner> https://paste.ubuntu.com/p/wT7kdpTd7V/
#880 [15:44] <conner> this should do i think
#881 [15:45] <CapFan67> conner, You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#882 [15:45] <CapFan67> ??> conner av/adwcleaner
#883 [15:45] <Absol> conner: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#884 [15:45] <Absol> conner: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#885 [15:45] <cd25> I have recently updated my Minecraft to version 1.14 and after opening the java window I now can not close the window. I also can't restart or shutdown my computer becuase of this window being open. Is this a know error with 1.14?
#886 [15:47] <CheeseDip> its the same
#887 [15:47] <CapFan67> cd25, MacOS is not my strength. I'm not ignoring you, but you may need to wait for a MacOS experienced helper to come along.
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#889 [15:47] <cd25> ok
#890 [15:48] <CapFan67> CheeseDip, When you see that error, do you see a "more details" link in the dialog box?
#891 [15:48] <CheeseDip> yes
#892 [15:48] <CapFan67> CheeseDip, Click More details. Does it open a crash report?
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#894 [15:48] <CapFan67> CheeseDip, If so, please make a Paste with the crash report.
#895 [15:48] <CheeseDip> no it dosent
#896 [15:49] <CapFan67> CheeseDip, What does "more details" tell you?
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#899 [15:51] * uni7 [webchat@adsl-dyn142.91-127-184.t-com.sk] has joined #minecrafthelp
#900 [15:51] <uni7> Hey, Im made a vanilla server on 1.14 and i portfowarded and I can join the world perfect and works great for me , but when my friend joins it says he connects and and then he gets kicked in like 30 seconds...for me it shows he character spawn in and die straight away...
#901 [15:51] <uni7> I also just switched to hamachi and the exact same thing is happening...
#902 [15:51] <uni7> it shouldnt be an issue with ip or portforwarding because he can join but gets kicked soon after...I have no idea whats causing this
#903 [15:52] <CapFan67> CheeseDip, Actually, I'm looking at JIRA reports that include your error dialog. Looks like it points to security/AV software. Let's look:
#904 [15:52] <CapFan67> ??> CheeseDip tools/hjt
#905 [15:52] <Absol> CheeseDip: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#906 [15:52] <Absol> CheeseDip: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#907 [15:53] <CapFan67> uni7, That sounds like a poor or faulty internet connection, or your router interfering with data. Have you tried rebooting your router?
#908 [15:54] <uni7> CapFan67I havent no , I will try that now...but I can join fine so Im not sure if that will help...
#909 [15:54] * Ironkun [webchat@108-72-243-222.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#910 [15:54] <uni7> But my internet has ran minecraft servers before without issues, but I will try restarting router
#911 [15:54] <CapFan67> uni7, Are you connecting from a remote location, or is the server where you are located?
#912 [15:55] <uni7> Server is on my pc
#913 [15:55] <CapFan67> uni7, If it's local to you, you're not routing through the router (Just using it's hub/switch)
#914 [15:55] <CapFan67> uni7, If the server is on your PC, your packets aren't leaving your PC. You really should test from another machine on the same network.
#915 [15:56] <CheeseDip> wait what am i doing?
#916 [15:56] <uni7> Thats a valid point, im local but friend isnt. Also friends internet is really really good...so i was unsure of the issue..i will go restart my router now and try it again
#917 [15:56] <CapFan67> CheeseDip, You're running a HJT report of all the programs running on your computer, so I can see if you have any installed known to cause your file access issue.
#918 [15:57] <CheeseDip> i dont know how to do that
#919 [15:58] <CapFan67> CheeseDip, Another helper was looking at your log and notices things that shouldn't be there. The suspicion is, you may have invalid or corrupt configuration. I'll give you reinstall instructions:
#920 [15:58] <CapFan67> ??> CheeseDip win/reinst
#921 [15:58] <Absol> CheeseDip: You may need to reinstall the locally installed files that Minecraft puts into place.
#922 [15:58] <Absol> CheeseDip: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#923 [15:59] <CapFan67> CheeseDip, After the resinstall, just test with the latest release profile.
#924 [16:00] * uni7 [webchat@adsl-dyn240.78-98-3.t-com.sk] has joined #minecrafthelp
#925 [16:00] <uni7> Im back
#926 [16:00] <CapFan67> uni7, Welcome back
#927 [16:00] <CheeseDip> it says cannot find %appdata%
#928 [16:00] <uni7> restarted router and now im restarting himachi and relaunching server
#929 [16:01] <uni7> Portwarding was working , but ill prob stick with himachi till its fixed
#930 [16:01] <CapFan67> uni7, We don't support Hamachi. If it doesn't work, you're on your own.
#931 [16:02] <uni7> Ill try switching back to portforwading thats no problem
#932 [16:02] <CapFan67> So, you pressed Windows+R and got the run dialog?
#933 [16:02] <CheeseDip> no it didnt let me
#934 [16:03] <CapFan67> CheeseDip, "it didn't let me". How did the computer "not let you" press keys?
#935 [16:03] <CheeseDip> it wasn't letting me type then closed
#936 [16:03] <CapFan67> CheeseDip, Windows+R is a basic Windows function, and should open a small dialog box that says "Run".
#937 [16:03] <uni7> Okay working with himachi , ill try switching back to portfoward
#938 [16:04] <CapFan67> CheeseDip, It will look like this: https://i.imgur.com/sFqBUWU.png
#939 [16:04] <CheeseDip> yes then it shut
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#941 [16:05] <CapFan67> CheeseDip, So, Win+R and window opens. Type %appdata% and field should update. Click OK and a folder should open. Which part didn't work?
#942 [16:06] <CheeseDip> after i typed %AppData%
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#944 [16:06] <CapFan67> CheeseDip, So, you type %appdata%, and before you can click "ok" it closes? without you pressing escape?
#945 [16:07] <CheeseDip> after i press "ok"
#946 [16:08] <CapFan67> CheeseDip, After you press "ok", the run box should close, and a folder should open, in your "Roaming" folder where you will see .minecraft.
#947 [16:08] <CheeseDip> ill try again
#948 [16:09] <CheeseDip> it worked this time and i pressed .minecraft
#949 [16:10] <CapFan67> CheeseDip, Ok. If you have worlds you want to save, don't delete "Saves". Delete everything else.
#950 [16:12] * uni7 [webchat@adsl-dyn240.78-98-3.t-com.sk] has joined #minecrafthelp
#951 [16:12] <uni7> Okay now im getting the issue , FAILED TO BIND PORT
#952 [16:12] <CapFan67> uni7, That tells you that either another instance of the server is running or you entered an IP in server.properties (should be blank).
#953 [16:12] <CheeseDip> this is going to take a while?
#954 [16:13] <uni7> Am I not meant to put my public ip address into server properties ?
#955 [16:13] <CapFan67> CheeseDip, the speed of deleting files depends somewhat on the speed of your computer and how many files you're removing. Mine deletes in a few seconds.
#956 [16:14] <CheeseDip> mines not even at 1% :(
#957 [16:14] <CapFan67> uni7, Nope. That field is only for multi-homed networks, where you have more than one network card and are connected to more than one network at the same time.
#958 [16:14] <CapFan67> uni7, With that field, you tell minecraft which network card to bind to.
#959 [16:14] * Moonalesca [webchat@cpc90470-midd20-2-0-cust922.11-1.cable.virginm.net] has joined #minecrafthelp
#960 [16:15] <Moonalesca> I'm completely unable to access my account. Not a single password I can think of is working, and no password reset emails are being sent to me. Either there's a system error or my account has been compromised and the email address changed.
#961 [16:16] <CapFan67> uni7, Hamachi creates a virtual network card and virtual network, and likely required that entry to bind correctly. If you didn't remove that when you tested port forwarding, that may have been the cause of your failure.
#962 [16:16] <CapFan67> Moonalesca, If you're not receiving Mojang system emails, you'll need to contact Mojang support. Do you need a link?
#963 [16:17] <CheeseDip> the only thing thats not deleting is "versions"
#964 [16:17] <Moonalesca> I've just sent off an email to support. :)
#965 [16:17] <CheeseDip> also im finished
#966 [16:17] <CapFan67> CheeseDip, That's a problem. Make sure the launcher and client are closed, and try deleting it again.
#967 [16:17] <uni7> Im not using hamachi anymore though CapFan67
#968 [16:18] <CheeseDip> ok
#969 [16:18] <CapFan67> uni7, I understand. Just mentioning how it works and what can go wrong.
#970 [16:18] <CheeseDip> ok it deleted
#971 [16:18] <CapFan67> CheeseDip, Great! Now run the game, log back in and see if you still have that error.
#972 [16:19] <CheeseDip> thank you it works now
#973 [16:20] <CapFan67> CheeseDip, Outstanding. Enjoy!
#974 [16:20] <CheeseDip> Thanks so much!
#975 [16:20] * CheeseDip [webchat@107-128-153-11.lightspeed.bcvloh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#976 [16:21] <uni7> Okay so im portforwarding normally now , I added the port to my router, with the correct default gateway and i added the ipv4 address to server properties and i launch the server but on minecraft it doesnt show it as online
#977 [16:21] * Moonalesca [webchat@cpc90470-midd20-2-0-cust922.11-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#978 [16:22] <mattym> uni7, DO NOT put anything in the IP setting in server.properties
#979 [16:23] <CapFan67> uni7, Did you re-verify your server LAN IP address after rebooting your router?
#980 [16:24] <uni7> Okay i didnt put anything into the ip setting in the server properties (even though they said add it in a video) . I restarted the server and it runs but doesnt come online
#981 [16:24] <uni7> CapFan67not sure what you mean
#982 [16:26] <CapFan67> uni7, If your computer doesn't have a static IP set, it's assigned its IP by the router (through DHCP). When you reset your router, it's possible your computer's IP address changed. Double check your computer's IP address to be sure your port forwarding programming is correct.
#983 [16:26] <CapFan67> uni7, You should be able to do this easily with a command prompt and IPCONFIG
#984 [16:28] * futurehouser [webchat@157.red-83-32-149.dynamicip.rima-tde.net] has joined #minecrafthelp
#985 [16:29] <futurehouser> Hi, I'm trying to login with my recently created account on Minecraft.net, but when I click onto the big green login button nothing happens at all. Any ideas?
#986 [16:30] <tyteen4a03> futurehouser: are you using a VPN?
#987 [16:30] <futurehouser> no
#988 [16:30] <tyteen4a03> ??> futurehouser tools/hjt
#989 [16:30] <Absol> futurehouser: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#990 [16:30] <Absol> futurehouser: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#991 [16:30] <uni7> Got it work thanks
#992 [16:31] <futurehouser> Ok, I'll try. Whish me luck =)
#993 [16:31] <CapFan67> futurehouser, That's just creating a report. Not too much luck required. =)
#994 [16:31] <futurehouser> ok ok xD
#995 [16:34] * pepe135 [webchat@85-76-66-20-nat.elisa-mobile.fi] has joined #minecrafthelp
#996 [16:34] <pepe135> hi
#997 [16:34] <pepe135> need help
#998 [16:34] <CapFan67> pepe135, What do you need help with?
#999 [16:35] <futurehouser> There you have: https://paste.ubuntu.com/p/wbCMxc23nX/
#1000 [16:35] <CapFan67> ??> futurehouser info/mcleaks
#1001 [16:35] <Absol> futurehouser: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1002 [16:35] <Absol> futurehouser: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1003 [16:35] <CapFan67> ??> futurehouser win/hosts/edit
#1004 [16:35] <Absol> futurehouser: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1005 [16:35] <Absol> futurehouser: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1006 [16:35] <CapFan67> futurehouser, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. By running MCLeaks, You gave thieves your password.
#1007 [16:36] <pepe135> i know this doesent belog here but i cant reset my password beacouse cannot acces my email beacouse its so old i dont have the payment id or what ever it is cant remember even my user name just my old email janna1966@hotmail.de
#1008 [16:36] <pepe135> sorry my english
#1009 [16:37] <CapFan67> pepe135, You're correct that we can't fix that, since we're not Mojang. That's not much to go on, but I'm sure Mojang will try their best to help you. Have you requested support yet?
#1010 [16:38] * CheeseDip [webchat@107-128-153-11.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#1011 [16:38] <pepe135> yes but i think they cant do enything beacouse i dont have the transaction id or even my minecraft username:D
#1012 [16:38] * LG264 [webchat@90.254.135.249] has joined #minecrafthelp
#1013 [16:38] <CapFan67> pepe135, Only Mojang will know that.
#1014 [16:39] <CapFan67> pepe135, Sounds like you're on track. Just need to wait for them to respond now.
#1015 [16:39] <CheeseDip> i have loaded the game and when it should be showing the screen it is refusing to open
#1016 [16:39] <pepe135> thanks for your time keep up:)
#1017 [16:40] * Jedi [webchat@68-204-7-39.res.bhn.net] has joined #minecrafthelp
#1018 [16:40] <futurehouser> @Absol +CapFan67 - It worked!! Thank you very much! =)
#1019 [16:40] <CheeseDip> when i hover over the icon its just White
#1020 [16:40] <Jedi> so how the heck I invite someone to my world from a pocket mine server
#1021 [16:41] <LG264> I opened the launcher and I cannot connect to the services despite being online on steam/discord etc. And this creates the problem of not being able to download the new 1.14 version. It has the error of timing out if that helps
#1022 [16:41] <Jedi> Hello?
#1023 [16:41] <Jedi> if you can here me say something the chat for my is gray
#1024 [16:41] * futurehouser [webchat@157.red-83-32-149.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#1025 [16:42] <CapFan67> CheeseDip, Sounds like you have incompatible software on your computer. Let's look:
#1026 [16:42] <Lurks> Jedi pocket mine?
#1027 [16:42] <CapFan67> ??> CheeseDip Tools/hjt
#1028 [16:42] <Absol> CheeseDip: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1029 [16:42] <Absol> CheeseDip: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1030 [16:42] <Jedi> Yess for bedrock edition
#1031 [16:42] <CheeseDip> ok
#1032 [16:43] <CapFan67> LG264, What are you doing when you get the error, and what is the exact error?
#1033 [16:43] <Lurks> Jedi oh, sorry, this is java eidition support chat
#1034 [16:43] <Jedi> Oh
#1035 [16:43] <Jedi> ok
#1036 [16:43] * ColeJ [webchat@95.145.10.40] has joined #minecrafthelp
#1037 [16:43] * Jedi [webchat@68-204-7-39.res.bhn.net] has quit. (Client Quit)
#1038 [16:44] <ColeJ> Okay so I have a gtx 970 and a i7-4770k cpu, I've allocoted 8GB of ram and yet I still have constant fps drops in minecraft only, any suggestions?
#1039 [16:45] * LG264 [webchat@90.254.135.249] has quit. (Quit: webchat.esper.net)
#1040 [16:45] <CapFan67> ??> ColeJ improve-fps
#1041 [16:45] <Absol> ColeJ: Some pointers on how to improve FPS: update graphics drivers, use 64 bit java (if applicable), toggle VBOs, game graphics to fast, reduce view distance, reduce smooth lighting, disable alternate blocks, disable mipmapping, disable VSync, use a low resolution texture pack
#1042 [16:45] <CheeseDip> its saying its denied
#1043 [16:45] <CapFan67> CheeseDip, Are you unable to download? Unable to run? Or an error about writing to host after you run it?
#1044 [16:46] * LG264 [webchat@90.254.135.249] has joined #minecrafthelp
#1045 [16:46] <CheeseDip> when i scan its saying my computer in deniying it
#1046 [16:47] <CapFan67> CheeseDip, If you get a warning box about not being able to write to the hosts file, that's ok. you didn't run as Administrator. It'll still work fine.
#1047 [16:47] <LG264> The error is - Error details: Request error -7: ERR_TIMED_OUT
#1048 [16:47] <CheeseDip> its said it cant scan though
#1049 [16:47] <LG264> it just doesn't download the new version
#1050 [16:48] <CapFan67> ??> LG264 error/download
#1051 [16:48] <Absol> LG264: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1052 [16:48] <CapFan67> CheeseDip, Can you tell me the exact message?
#1053 [16:48] <CheeseDip> one second
#1054 [16:49] <LG264> I've turned off discord overlay and I already has GeForce overlay off
#1055 [16:49] <LG264> and has nothing else there
#1056 [16:49] <ColeJ> i've got a medium-high end setup and get upwards of 200 fps but I'll get stutters down to 2fps whenever i'm in combat
#1057 [16:49] <CapFan67> LG264, Ok. Let's take a look at what you have installed:
#1058 [16:49] <CapFan67> ??> LG264 tools/hjt
#1059 [16:49] <Absol> LG264: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1060 [16:49] <Absol> LG264: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1061 [16:50] <CheeseDip> for some reason your system denied write access to the host file if hijack domains are in this file hijack can NOT fix the problm
#1062 [16:51] <CheeseDip> thats what it says to me
#1063 [16:51] <CapFan67> CheeseDip, Again, that's a hosts file warning. That's fine. The report should still run.
#1064 [16:51] <tyteen4a03> CheeseDip: you need to run the program as Admi
#1065 [16:51] <tyteen4a03> CheeseDip: you need to run the program as Admin
#1066 [16:51] <CheeseDip> how do i do that
#1067 [16:51] <tyteen4a03> CheeseDip: right click on HijackThis.exe, select Run as Administrator
#1068 [16:51] <CapFan67> CheeseDip, Wen you click "ok", the scan should continue and a text box will pop up with the report.
#1069 [16:52] <CheeseDip> its not continuing and nothing is happening
#1070 [16:52] <CapFan67> CheeseDip, Are you looking at the main menu?
#1071 [16:53] <LG264> Heres the text file - https://paste.ubuntu.com/p/ZrvtJHq7Vz/
#1072 [16:53] <CheeseDip> i dont know...
#1073 [16:53] <ColeJ> could i maybe screenshare with someone to show what I mean it's kind of had to explain
#1074 [16:53] <CapFan67> CheeseDip, It should look like this: https://i.imgur.com/6BSCDOU.png
#1075 [16:54] <CapFan67> CheeseDip, If you are on a different screen, look for "Main Menu" buttom at the bottom.
#1076 [16:54] <CheeseDip> yep the thing popped up now what
#1077 [16:55] <CapFan67> CheeseDip, You should get a report in a text window. Copy it all to http://paste.ubuntu.com/
#1078 [16:56] <CheeseDip> https://paste.ubuntu.com/p/MNWGdJ5VZp/
#1079 [16:57] <ColeJ> could i maybe screenshare with someone to show what I mean it's kind of had to explain
#1080 [16:57] <CapFan67> CheeseDip, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1081 [16:58] <CapFan67> CheeseDip, er.. called WebCompanion. anyway...
#1082 [16:58] <CheeseDip> okay
#1083 [16:58] <CapFan67> ??> CheeseDip av/adwcleaner
#1084 [16:58] <Absol> CheeseDip: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1085 [16:58] <Absol> CheeseDip: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1086 [16:58] <CapFan67> CheeseDip, Be sure to make the Discord change as well as run the ADWCleaner.
#1087 [16:58] <CheeseDip> i will
#1088 [16:59] <CapFan67> LG264, I don't see anything on the list that would block downloads. I'd like a closer look at the error. Absol will give you instructions to post your game log:
#1089 [16:59] <CapFan67> ??> LG264 launcher/log-txt
#1090 [16:59] <Absol> LG264: We need to see your full launcher log, which is created in the game directory.
#1091 [16:59] <Absol> LG264: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1092 [16:59] <ColeJ> can somene answer me
#1093 [17:00] <CapFan67> ColeJ, We can't screenshare.
#1094 [17:00] * CheeseDip [webchat@107-128-153-11.lightspeed.bcvloh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1095 [17:00] <ColeJ> Can you answer the question above
#1096 [17:00] <CapFan67> ColeJ, If you're having massive lag with a specific game mechanic, even in a clean test world, then you might need to create a report on the JIRA.
#1097 [17:01] <LG264> https://paste.ubuntu.com/p/y9kJDjqN3V/
#1098 [17:01] <LG264> done
#1099 [17:01] * ColeJ [webchat@95.145.10.40] has quit. (Quit: webchat.esper.net)
#1100 [17:02] <CapFan67> LG264, Stand by...
#1101 [17:02] * Break0ut [webchat@5e07e136.bb.sky.com] has joined #minecrafthelp
#1102 [17:03] <Break0ut> basically i had an issue where i took a long break from the game, and when i tried to login to the launcher i got redirected to the mojang account page and was told my account was disabled.
#1103 [17:03] <CapFan67> LG264, If you click on this link, does a download begin or do you get an error? https://launcher.mojang.com/v1/objects/7a762a59345c13af7d87111207a93f5a8607f6c0/client.jar
#1104 [17:03] <Break0ut> a download starts
#1105 [17:03] <CapFan67> Break0ut, Only Mojang can manage disabled accounts. Have you contacted them?
#1106 [17:04] <Break0ut> i have, but i have no way of getting the transaction ID for my account
#1107 [17:04] <CapFan67> Break0ut, The download message was directed at someone else.
#1108 [17:04] <CapFan67> Break0ut, Sounds like you're on track then. When they respond you can discuss alternate verification. Now, just a matter of waiting.
#1109 [17:04] <LG264> the download starts fine
#1110 [17:04] <Break0ut> they replied saying i need to confirm transaction ID, they didnt even mention any other ways of confirming ownership
#1111 [17:05] * Safiel_s [webchat@95.169.231.135] has joined #minecrafthelp
#1112 [17:05] <CapFan67> LG264, The error in your game log is the game unable to download that file. Strange that it's working outside of the game. Have you tried rebooting your PC? Have you tried resetting your Router?
#1113 [17:05] <LG264> done both numerous times
#1114 [17:05] * BL4Z3 [webchat@97-120-0-128.ptld.qwest.net] has joined #minecrafthelp
#1115 [17:05] <CapFan67> Break0ut, Ask them for other items you can supply to verify original purchase.
#1116 [17:06] <BL4Z3> Hello
#1117 [17:06] <LG264> i mean is there anyway of implementing that client directly into the game, bypassing the download
#1118 [17:06] * Safiel_s [webchat@95.169.231.135] has quit. (Client Quit)
#1119 [17:06] <BL4Z3> I am running a minecraft server and wanted to know how to find its ip
#1120 [17:06] <CapFan67> LG264, That file belongs in .minecraft\versions\1.14\
#1121 [17:07] <CapFan67> BL4Z3, Are you running this server at home, at your current location?
#1122 [17:07] <BL4Z3> yes
#1123 [17:07] <CapFan67> BL4Z3, And are you trying to find your Public Internet IP, or the IP of the server on your local network?
#1124 [17:07] <BL4Z3> The servers ip
#1125 [17:08] <CapFan67> BL4Z3, What operating system does the server run?
#1126 [17:08] <BL4Z3> My computer runs Windows 10
#1127 [17:08] <CapFan67> BL4Z3, Open a command prompt. Type IPCONFIG. In the output, look for IPv4. It should start with 192.168.x.x or 10.0.x.x
#1128 [17:09] <BL4Z3> alright I will do that
#1129 [17:09] * Break0ut [webchat@5e07e136.bb.sky.com] has quit. (Quit: webchat.esper.net)
#1130 [17:09] <CapFan67> LG264, Did that path answer your question? Do you need that link again?
#1131 [17:10] <LG264> it worked but now stuck on downloading other things relating to the version. Is there any way of getting the files and just manually placing them into the version?
#1132 [17:10] <CapFan67> LG264, Running the client is how to get them. There are hundreds of them.
#1133 [17:11] <BL4Z3> how could I make my server support many versions
#1134 [17:11] <BL4Z3> and it said connection timed out: no further information
#1135 [17:11] * LG264 [webchat@90.254.135.249] has quit. (Quit: webchat.esper.net)
#1136 [17:11] <CapFan67> BL4Z3, That's not a vanilla feature. You'd need custom software (such as forge or bukkit). We dont support those here.
#1137 [17:12] <BL4Z3> oh okay and why does it say connection timed out no further information
#1138 [17:12] <CapFan67> BL4Z3, What said that? IPCONFIG should not give you that response.
#1139 [17:13] <BL4Z3> No it said that trying to connect
#1140 [17:13] <CapFan67> BL4Z3, Are you connecting from the same machine the server is running on, or a different machine?
#1141 [17:13] <BL4Z3> same
#1142 [17:13] <CapFan67> BL4Z3, connect to "localhost"
#1143 [17:14] <BL4Z3> as the ip
#1144 [17:14] <CapFan67> BL4Z3, (without the quotes, of course)
#1145 [17:14] <CapFan67> BL4Z3, Yes, as the IP. That word means your local computer.
#1146 [17:14] * john [webchat@172-222-099-096.dhcp.chtrptr.net] has joined #minecrafthelp
#1147 [17:14] <BL4Z3> alright got it sweet
#1148 [17:15] <john> My account was migrated and now i cannot log in. I did not request this.
#1149 [17:15] <BL4Z3> bye
#1150 [17:15] <CapFan67> john, What is your profile/character name?
#1151 [17:15] <john> jgarnz32
#1152 [17:16] <CapFan67> john, Did you change your name to Evelyn1000?
#1153 [17:16] <john> no....???
#1154 [17:16] <CapFan67> john, It appears your account has been stolen: https://namemc.com/search?q=jgarnz32
#1155 [17:16] <CapFan67> john, You will need to contact Mojang Support to recover your account. Do you need a link?
#1156 [17:16] <john> yes please
#1157 [17:17] <john> how long will this take?
#1158 [17:17] <CapFan67> ??> john account/send-email
#1159 [17:17] <Absol> john: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1160 [17:17] <Absol> john: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1161 [17:17] <CapFan67> john, The first link is the request form. The second link give you a general idea of how long.
#1162 [17:18] <CapFan67> john, Theyre just under 6 weeks behind at the moment. Bookmark and monitor that page. It'll update at the end of each work day (Sweden time).
#1163 [17:21] * jacky [webchat@host86-173-145-109.range86-173.btcentralplus.com] has joined #minecrafthelp
#1164 [17:21] <jacky> hello, im having problems logging into minecraft
#1165 [17:22] <CapFan67> jacky, What happens when you try to login?
#1166 [17:23] <jacky> well its kinda a stickyone as i have forgotten the email and password
#1167 [17:23] <CapFan67> jacky, That would make it very hard indeed.
#1168 [17:24] <jacky> yeah i know :(
#1169 [17:24] <CapFan67> jacky, We have no magic technical cure for your memory. Have you tried contacting Mojang Customer Support?
#1170 [17:25] <jacky> yeah i have emailed them, they still have not got back to me
#1171 [17:25] <CapFan67> jacky, On what date did you submit your request?
#1172 [17:26] <jacky> 22nd of april
#1173 [17:26] <CapFan67> jacky, Ah. You've got a while to wait yet: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1174 [17:27] <CapFan67> jacky, As long as you got the auto-response back with your case number, you should be on track.
#1175 [17:27] <jacky> yes i did
#1176 [17:28] <jacky> could you not do anything at all to help me?
#1177 [17:28] <CapFan67> jacky, That's good. Now, just the waiting.
#1178 [17:28] <CapFan67> jacky, We are volunteers who work on Java Edition technical issues. We're not Mojang, and can't fix account issues.
#1179 [17:28] <jacky> ok thanks anyway
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#1183 [17:32] <yuh> help me
#1184 [17:32] <CapFan67> yuh, with?
#1185 [17:32] <yuh> its not letting me launch the game
#1186 [17:32] * Moustaches1243 [webchat@c-98-218-202-246.hsd1.md.comcast.net] has joined #minecrafthelp
#1187 [17:33] <CapFan67> yuh, and what happens when you launch the game?
#1188 [17:33] <Moustaches1243> Help! I don't get emails and I'm trying to reset my password!
#1189 [17:33] <CapFan67> Moustaches1243, have you checked your junk/spam folder?
#1190 [17:33] <yuh> when I try to open the game from the launcher it loads and than says the game crashed
#1191 [17:33] <Moustaches1243> +CapFan67 yes
#1192 [17:34] <Moustaches1243> Nothing is in there
#1193 [17:34] <CapFan67> yuh, Do you get an error number or description? Or do you just get "Not responding"?
#1194 [17:34] <CapFan67> Moustaches1243, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1195 [17:34] <CapFan67> Moustaches1243, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1196 [17:34] <CapFan67> ??> Moustaches1243 account/send-email
#1197 [17:34] <Absol> Moustaches1243: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1198 [17:34] <Absol> Moustaches1243: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1199 [17:34] <Moustaches1243> thanks
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#1204 [17:36] <benjamin> Hi, having trouble logging into my account. I know what my email is but dont have the password. Recovering the password doesn't work because I don't get the recovery email, and to work on the email I need the "transaction ID," which I don't have. Thoughts?
#1205 [17:37] <CapFan67> benjamin, not getting the email is pretty much the show stopper. Have you checked your junk/spam folders?
#1206 [17:38] <benjamin> Yep, nothing to be found
#1207 [17:39] <CapFan67> benjamin, You'll need Mojang to help sort things out. Do you need a link to the support request form?
#1208 [17:40] <benjamin> I've already submitted one. Thanks for the help!
#1209 [17:42] <FrostedCake> Hello, my realm has been frequently crashing, I think it is due to a corrupted chunk because whenever I enter my base the realm becomes extremely laggy, blocks that are placed disappear, lag-back, etc, and then the realm crashes. When the realm crashes, I get various messages each time. These messages include, Internal Exception: java.lang.StackOve
#1210 [17:42] <FrostedCake> rflow.Error, Server Closed, io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information:, and strangely, "Kicked by an operator" which is weird because I am the realm owner. If anybody can help/ know how to fix a corrupted chunk that would be very appreciated, thanks!
#1211 [17:45] <FrostedCake> Oh! I also want to add this happened after the 1.14 update, and the area this is happening in has new blocks used in building, if that can help contribute anything.
#1212 [17:46] <jacky> is there anyway i can change th email on my account at taal?
#1213 [17:46] <jacky> at all*
#1214 [17:47] <FrostedCake> I'm not sure about that one, sorry! I'm not one of the volunteers, just somebody looking for help too.
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#1219 [17:59] <FrostedCake> Hi! I entered the chat earlier but then left the browser. I am not familiar with this so when I came back, I was surprised to see the messages I had sent were gone. Sorry to bother, this might be a dumb question, but can it still be seen and answered? I went by the same nickname as this one. I was just wondering, sorry to bother. Please tell me if
#1220 [17:59] <FrostedCake> I should re-post my problem. Thank you!
#1221 [18:02] <jacky> why do mojang take so long to reply
#1222 [18:03] <FrostedCake> They're busy with other things, but I'm sure they'll get around eventually!
#1223 [18:04] <jacky> ive been waiting since the 22nd
#1224 [18:04] <Lurks> jacky they r a small company and understaff due to sickness
#1225 [18:06] <FrostedCake> Did you message here or on customer support?
#1226 [18:06] <Lurks> FrostedCake yes it can be seen, i dont know how to help u, i'm not much of a realm expert, have to wait for other helpers
#1227 [18:07] <FrostedCake> Lurks I think it's a problem with the chunks.
#1228 [18:07] <FrostedCake> Whenever I walk into my base it lags really hard or crashes.
#1229 [18:13] <jacky> ive literally forgot my email and password but i know my username
#1230 [18:15] * lea [webchat@209.6.165.53] has joined #minecrafthelp
#1231 [18:16] <lea> my game keeps crashing after the launcher
#1232 [18:18] <tyteen4a03> jacky: yep, you'll have to wait for Mojang to respond
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#1234 [18:19] * Hux [webchat@5.149.156.125] has joined #minecrafthelp
#1235 [18:19] <Hux> Hello
#1236 [18:19] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. (Ping timeout: 190 seconds)
#1237 [18:20] <Hux> Anyone there?
#1238 [18:20] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#1239 [18:20] <Hux> Ok,gotta spam
#1240 [18:20] <Hux> AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
#1241 [18:20] <FrostedCake> Don't spam it's against the rules
#1242 [18:20] <Hux> Oh
#1243 [18:20] <Hux> Are you an operator?
#1244 [18:20] <FrostedCake> No
#1245 [18:21] <Hux> I couldn't get any help so
#1246 [18:21] <Hux> Maybe i'll get attention this way
#1247 [18:21] <Hux> So
#1248 [18:21] <Hux> It looks like we're alone here
#1249 [18:21] <Hux> Huh, nice support
#1250 [18:22] <FrostedCake> tyteen4a03 hello! Do you know how to fix a corrupted chunk, whenever I go into a certain area in my base it lags a ton and then crashes. I believe it's a corrupted chunk.
#1251 [18:22] <tyteen4a03> ??> FrostedCake tools/mcedit
#1252 [18:22] <Absol> FrostedCake: If your world got corrupted you can try to repair it with MCEdit. Open the offending world in MCEdit, press 'Ctrl-I' and select 'Repair regions' in the dialogue which pops up. Once this has completed, save your world and exit MCEdit.
#1253 [18:22] <Absol> FrostedCake: To download MCEdit, go to https://www.mcedit-unified.net/ and choose the version appropriate for your OS.
#1254 [18:22] <FrostedCake> Ok thank you
#1255 [18:22] <Hux> Hello! Can someone help me?
#1256 [18:22] <tyteen4a03> ??> Hux ask
#1257 [18:22] <Absol> Hux: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1258 [18:22] <Absol> Hux: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1259 [18:22] <FrostedCake> Would I download my realm world and then do it?
#1260 [18:23] <FrostedCake> Also is it updated for 1.14? Thanks!
#1261 [18:23] <Hux> Error: Could not find or load main class net.minecraft.client.main.Main tyteen4a03 Absol
#1262 [18:23] <jacky> is there anything i can do if i have forgot my email?
#1263 [18:24] <tyteen4a03> ??> Hux launcher/log
#1264 [18:24] <Absol> Hux: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1265 [18:24] <tyteen4a03> ??> jacky account/forgot-email
#1266 [18:24] <Absol> jacky: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1267 [18:24] <tyteen4a03> FrostedCake: yes
#1268 [18:24] <tyteen4a03> FrostedCake: as for MCEdit, dunno
#1269 [18:24] <FrostedCake> Thank you so much!
#1270 [18:25] <Hux> I'm 101% sure it's not my Windows user folder name https://paste.ubuntu.com/p/kWzytqsFr4/
#1271 [18:26] <Hux> I have some suspicions that it's my Minecraft name, it's _Hux_
#1272 [18:26] <Hux> The things around the name may lead to a crash
#1273 [18:26] <tyteen4a03> ??> Hux win/reinst
#1274 [18:26] <Absol> Hux: You may need to reinstall the locally installed files that Minecraft puts into place.
#1275 [18:26] <Absol> Hux: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1276 [18:26] <Hux> Nope, it doesn't work
#1277 [18:26] <Hux> Java had been reinstalled a lot of times to
#1278 [18:27] <Hux> This crash first appeared when i change my nickname
#1279 [18:27] <tyteen4a03> Hux: did you follow the instructions above?
#1280 [18:27] <Hux> Yes
#1281 [18:27] <tyteen4a03> ??> Hux tools/hjt
#1282 [18:27] <Absol> Hux: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1283 [18:27] <Hux> A lot of time actually
#1284 [18:27] <Absol> Hux: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1285 [18:27] <Hux> Time*
#1286 [18:27] <Hux> Oops times*
#1287 [18:28] <Hux> What's HiJackThis?
#1288 [18:28] <tyteen4a03> Hux: a diagnostic tool for knowing the system's current state
#1289 [18:31] * kaiwaffles [webchat@pool-71-246-201-41.washdc.fios.verizon.net] has joined #minecrafthelp
#1290 [18:32] <kaiwaffles> Last time I played MC was like 6 years ago and ik my username is kaiwaffes but I forgot my password
#1291 [18:32] <kaiwaffles> the email linked to it is robhowarth40@gmail.com
#1292 [18:33] <kaiwaffles> but when I try to reset my password it wont send the email
#1293 [18:33] <kaiwaffles> but when I try to reset my password it wont send the email
#1294 [18:33] * kaiwaffles [webchat@pool-71-246-201-41.washdc.fios.verizon.net] has left #minecrafthelp
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#1296 [18:36] <jacky> ffs
#1297 [18:40] <jacky> is there not a way i can get onto my account with my username
#1298 [18:40] <tyteen4a03> jacky: no
#1299 [18:42] <jacky> brill
#1300 [18:42] <jacky> thats shit
#1301 [18:42] <Absol> jacky: Please keep it civil
#1302 [18:42] <tyteen4a03> jacky: it is not - it deters hackers
#1303 [18:43] <jacky> so why does it say username or email?
#1304 [18:43] <tyteen4a03> jacky: for very old Minecraft.net accounts
#1305 [18:43] <tyteen4a03> jacky: they used the insecure username/password combo to log in
#1306 [18:43] <jacky> ive forogt my email tho
#1307 [18:43] <tyteen4a03> ??> jacky account/forgot-email
#1308 [18:43] <Absol> jacky: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1309 [18:44] <tyteen4a03> jacky: did you try this? ^
#1310 [18:45] <jacky> tyteen4a03 whats that
#1311 [18:45] <tyteen4a03> jacky: read what Absol sent you
#1312 [18:45] <jacky> yeah ive done that
#1313 [18:48] <tyteen4a03> jacky: if that doesn't help, you'll need to wait for Mojagn
#1314 [18:49] <jacky> wait for mojang, they are currently replying to messeages from march, are they taking the moral fucking high ground
#1315 [18:49] * Absol kicked jacky from #minecrafthelp (Reason: acky :Keep it civilized, you are just a human being)
#1316 [18:50] * jackyv2 [webchat@host86-173-145-109.range86-173.btcentralplus.com] has joined #minecrafthelp
#1317 [18:50] <jackyv2> sorry
#1318 [18:50] <jackyv2> i apoligie
#1319 [18:50] <FrostedCake> tyteen4a03 hey sorry to bother you. I downloaded Mcedit, did what you said and it has been not responding this entire time. Also it says it's for 1.8-1.11.2, I downloaded the most recent version. Do I have any other options?
#1320 [18:52] <tyteen4a03> FrostedCake: not sure - something to ask MCEdit
#1321 [18:52] <FrostedCake> Alright, thanks! So no other options but to do another world?
#1322 [18:53] * john [webchat@172-222-099-096.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#1323 [18:53] <FrostedCake> Oh! The thing loaded up, but it is all checker-pattern blank, my computer is slow though so it might just be taking a while to load.
#1324 [18:54] * JBEANS123 [webchat@wnpgmb0538w-ds01-2-140.dynamic.bellmts.net] has joined #minecrafthelp
#1325 [18:54] <JBEANS123> please help
#1326 [18:54] <tyteen4a03> JBEANS123: yes?
#1327 [18:54] <JBEANS123> your system is not good
#1328 [18:55] <JBEANS123> im trying to change surcerity questions and i cant reset them, it asks for my orignal questions i dont know to change them
#1329 [18:55] <JBEANS123> so f ing help me
#1330 [18:56] <JBEANS123> PLEASE RESPOND
#1331 [18:56] <JBEANS123> I NEED HELP ;(
#1332 [18:57] <tyteen4a03> ??> JBEANS123 account/send-email
#1333 [18:57] <Absol> JBEANS123: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1334 [18:57] <Absol> JBEANS123: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1335 [18:57] <JBEANS123> jesseparkin2002@gmail.com
#1336 [18:57] <JBEANS123> tell me the surcerity questions so i can get my account
#1337 [18:58] <JBEANS123> please im trying to change skin and i cant
#1338 [18:59] <tyteen4a03> JBEANS123: we are not Mojang
#1339 [18:59] <tyteen4a03> JBEANS123: you need to email Mojang to have them reset
#1340 [18:59] <JBEANS123> who tf are u
#1341 [18:59] <tyteen4a03> JBEANS123: we are volunteers
#1342 [18:59] <FrostedCake> tyteen4a03 sorry to ask again, but do I have any other option other than to use Mcedit? The world doesn't load up in it, thanks so much for the help
#1343 [19:00] * yuh [webchat@c-73-126-79-143.hsd1.ma.comcast.net] has joined #minecrafthelp
#1344 [19:00] <yuh> help mee
#1345 [19:00] <JBEANS123> what the fuck, why cant reset the shit, i want it BACK FAGGETS
#1346 [19:00] <Absol> JBEANS123: Please keep it civil
#1347 [19:00] <yuh> someone pls help me uwu
#1348 [19:00] * tyteen4a03 kicked JBEANS123 from #minecrafthelp (Reason: BEANS123 :Here is the door)
#1349 [19:00] <tyteen4a03> ??> yuh ask
#1350 [19:00] <Absol> yuh: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1351 [19:01] <Absol> yuh: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1352 [19:01] <yuh> ok
#1353 [19:02] <yuh> so basically when I try to launch minecraft it does not open and says "Game Crash An unexpected issue has occurred and the game has crashed. We're sorry for the inconvenience"
#1354 [19:02] <yuh> its on a mac
#1355 [19:03] <yuh> i can give you more information if you need it
#1356 [19:04] <mattym> ??> yuh launcher/log
#1357 [19:04] <Absol> yuh: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1358 [19:04] <yuh> ok
#1359 [19:07] <yuh> i followed that and now it is saying "waiting for log output..." I think the problem is that it is not even starting so would that cause the log to not work
#1360 [19:07] <yuh> i don't know for sure tho
#1361 [19:08] <mattym> ??> yuh mac/reinst/manual
#1362 [19:08] <Absol> yuh: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#1363 [19:08] <Absol> yuh: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#1364 [19:11] <yuh> there is no saves folder. I did just install minecraft so that might be why. I haven't played yet
#1365 [19:11] <FrostedCake> tyteen4a03 I opened up my 1.14 world and it didn't work, I wondered if it was my cpu, so I opened an older world from a year or two ago and it loaded pretty quickly, do I have any other options to fix the chunk? Mcedit hasn't been updated since early 2017.
#1366 [19:12] <mattym> yuh, If there is no saves folder, you can just delete everything there.
#1367 [19:12] <yuh> ok thank you
#1368 [19:13] <yuh> now it is downloading the files so hopefully it works
#1369 [19:16] <yuh> ok it worked thank you so much
#1370 [19:17] <FrostedCake> So is there any other way to fix a corrupted chunk?
#1371 [19:29] <FrostedCake> Hello
#1372 [19:29] <FrostedCake> Is there any way to fix a corrupted chunk in 1.14, mcedit does not work for that version.
#1373 [19:43] * Gabe [webchat@047-233-068-005.res.spectrum.com] has joined #minecrafthelp
#1374 [19:45] <Gabe> With Minecraft windows 10 edition can I get the java edition?
#1375 [19:46] <Lurks> Gabe nope, you have to buy both
#1376 [19:46] * Gabe [webchat@047-233-068-005.res.spectrum.com] has quit. (Client Quit)
#1377 [19:51] <jackyv2> im trying to migrate my account however i have forgotten my email that i used, what can i do
#1378 [19:52] <mattym> jackyv2, Contact Mojang as you were already told to.
#1379 [19:52] <jackyv2> whats the point tho
#1380 [19:52] <jackyv2> like legit
#1381 [19:52] <jackyv2> they take months to reply
#1382 [19:53] <mattym> jackyv2, They are also the only people that can help with that issue.
#1383 [19:53] <jackyv2> youse are meant to be a help chat, fucking useless youse mind
#1384 [19:53] * Absol kicked jackyv2 from #minecrafthelp (Reason: ackyv2 :Keep it civilized, you are just a human being)
#1385 [19:53] <FrostedCake> Hello
#1386 [19:53] <FrostedCake> mattym do you know how to fix a corrupted chunk?
#1387 [19:54] <FrostedCake> Mcedit doesn't work for 1.13+
#1388 [19:54] <mattym> FrostedCake, Not in 1.14, its still far to new for any recovers tools to have been updated.
#1389 [19:54] <FrostedCake> Thank you
#1390 [20:11] * silver4 [webchat@c-73-111-83-62.hsd1.il.comcast.net] has joined #minecrafthelp
#1391 [20:12] <silver4> hello so my account has been stolen what is the best course of action to get it back
#1392 [20:12] <mattym> ??> silver4 account/hacked
#1393 [20:12] <Absol> silver4: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1394 [20:12] <Absol> silver4: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1395 [20:13] <silver4> what if i no longer have that. it was early on the alpha/beta stages when i bought it and i never saved that info
#1396 [20:13] <mattym> silver4, Speak with Mojang about it.
#1397 [20:14] * BL4Z3 [webchat@97-120-9-55.ptld.qwest.net] has joined #minecrafthelp
#1398 [20:15] <silver4> so basically sit and wait until someone gets back to my email on their support service
#1399 [20:15] <mattym> silver4, Yes
#1400 [20:15] <BL4Z3> How do I give my self op on a server on windows and how do I shut dwon the server
#1401 [20:15] <silver4> alright thanks!
#1402 [20:15] * silver4 [webchat@c-73-111-83-62.hsd1.il.comcast.net] has quit. (Client Quit)
#1403 [20:15] <mattym> ??> BL4Z3 mp/server-setup
#1404 [20:15] <Absol> BL4Z3: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#1405 [20:16] * Osly [webchat@70-36-55-52.dyn.novuscom.net] has joined #minecrafthelp
#1406 [20:16] <Osly> hello?
#1407 [20:16] <BL4Z3> Okay
#1408 [20:16] <BL4Z3> I checked it but it makes no sense and I need to know how to shut down the server at least
#1409 [20:16] <Osly> the email linked to my account got hacked and he changed my MC pass wtf do i do
#1410 [20:17] <BL4Z3> please do not say anything related to cursing
#1411 [20:17] <Lurks> ??> Osly account/hacked
#1412 [20:17] <Absol> Osly: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1413 [20:17] <Absol> Osly: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1414 [20:19] <mattym> BL4Z3, If you are going to try to run a server, you need to learn how to do the required research on your own.
#1415 [20:20] <BL4Z3> Okay good bye and thanks for no help
#1416 [20:20] <BL4Z3> oh wait
#1417 [20:21] * Kataclysmical [webchat@cpe-108-167-87-251.natcky.res.rr.com] has joined #minecrafthelp
#1418 [20:21] <BL4Z3> everytime I do something like a google search it will give results for a minecraft hosting service and I am using the mojang server software
#1419 [20:21] <Kataclysmical> Hey - am I the only one having issues getting into the new minecraft? Am I doing something wrong here?
#1420 [20:22] <Lurks> Kataclysmical which issues? so many i've heard, i've only played a tiny bit of it
#1421 [20:23] <Kataclysmical> Let me see if this fixed it or not first...I haven't played in forever and just saw that it updated and it was asking me to re-purchase but I bought it in 2013
#1422 [20:23] <Kataclysmical> I'm surely not going to pay for the game again lol
#1423 [20:24] <Kataclysmical> I think I got it fixed, we should be in 1.14 right?
#1424 [20:24] <Lurks> Kataclysmical yes
#1425 [20:24] <Kataclysmical> Oh, sweet! I'm good then
#1426 [20:25] * jansonvance [webchat@mobile-107-77-161-12.mobile.att.net] has joined #minecrafthelp
#1427 [20:25] <jansonvance> just got minecraft and it wont load in it stays on the mojang loading page
#1428 [20:26] <BL4Z3> how could I shut it down becuase every time I google it what happens is it gives me the stuff for hoster and I use the mojang server software
#1429 [20:26] <Lurks> jansonvance does it crash or not responding? if crash, whats the message
#1430 [20:26] <mattym> BL4Z3, Read the rest of the wiki,
#1431 [20:27] <BL4Z3> okay
#1432 [20:28] <jansonvance> #Lurks it says it s not responding
#1433 [20:29] <Lurks> jansonvance mostly common cause i see are viruses, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1434 [20:29] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to
#1435 [20:29] * chris [webchat@108-94-75-170.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#1436 [20:29] <Osly> my friend gave me his account in like 2018 and i lost access 2 contact him so i cant get transaction ID or anything
#1437 [20:29] <Osly> someone hacked the gmail account linked to the account and change the MC pass
#1438 [20:29] <Osly> i already sent an email too mojang
#1439 [20:30] <Osly> i am not too happy about the over a month long wait
#1440 [20:30] <Osly> does anyone have any suggestions?
#1441 [20:30] <chris> Hi, my kids each have a switch and a MS account linked.. how do i set up local wifi multiplayer for them?
#1442 [20:30] <mattym> Osly, You won't be able to recover it, its not your account.
#1443 [20:31] <mattym> chris, They should just be able to join one or the others game via the ingame Xbox Live friends.
#1444 [20:31] * jansonvance [webchat@mobile-107-77-161-12.mobile.att.net] has quit. (Quit: webchat.esper.net)
#1445 [20:31] <chris> we have switch, not xbox
#1446 [20:31] <mattym> chris, It still uses the Xbox Live system for friends and multiplayer.
#1447 [20:31] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#1448 [20:32] <chris> where is this? how would one player see this "join"
#1449 [20:32] <mattym> chris, They need to be Xbox Live friends, then will have the option to invite each other.
#1450 [20:33] <chris> Ok, how do i make them Xbox friends?
#1451 [20:33] <chris> i assume this is different the switch friends?
#1452 [20:33] * Lynne [webchat@96-19-129-27.cpe.cableone.net] has joined #minecrafthelp
#1453 [20:34] <mattym> chris, I believe so yes. Not sure how well or even if the Switch has a browser, so you may need to do so via a computer or mobile device.
#1454 [20:34] <Lynne> I'm having problems contacting Mojang, does anyone know how to help?
#1455 [20:35] <chris> So i need to go to Xbox.com or something and sign up for an account there?
#1456 [20:35] <mattym> Lynne, What issue?
#1457 [20:35] <mattym> chris, The Xbox Live accounts will be the same login as the MS accounts.
#1458 [20:35] <chris> Then each switch has a MS account
#1459 [20:36] <chris> do i need to go to xbox dot com and do this? or is this in the switch?
#1460 [20:36] <Lynne> I use the contact page, and I fill out the form, type out my issue, and click send, but it gives me an error message, telling me to fill out a captcha that isn't there.
#1461 [20:36] <mattym> Lynne, Make sure any ad-blockers are off, or use a different web browser.
#1462 [20:36] <Lynne> I'll try that.
#1463 [20:37] <mattym> chris, Again, I am not sure if the Switch can access the pages necessary to do so, or if it has the ability to add friends through its settings.
#1464 [20:37] <mattym> chris, You may need to try it via a computer or mobile device and the xbox live site.
#1465 [20:38] <chris> ok, i will.. I'm amazed about how no one knows how to do this.. i would assume multiplayer was fairly common
#1466 [20:38] * chris [webchat@108-94-75-170.lightspeed.miamfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1467 [20:39] <Lurks> mattym i just found the info on mojang help, https://help.mojang.com/customer/portal/articles/2944851
#1468 [20:42] <Osly> mattym i changed all the info to my personal things
#1469 [20:42] <Osly> it has been my account for over a year
#1470 [20:43] <mattym> Osly, Doesn't matter. Mojang does not recognize account transfers. You will not be able to prove ownership.
#1471 [20:46] * BL4Z3 [webchat@97-120-9-55.ptld.qwest.net] has quit. (Quit: webchat.esper.net)
#1472 [20:55] * kad [webchat@51.235.109.254] has joined #minecrafthelp
#1473 [20:56] <kad> it says in my minecraft realms that my trail has ended but actually i did not used it at all is there is any chance that i get my free trail
#1474 [21:03] <CapFan67> kad, We're not aware of any program or option to renew your trial. Sounds like you activated it by accident at some point.
#1475 [21:12] * hawke42 [webchat@c-68-62-246-191.hsd1.fl.comcast.net] has joined #minecrafthelp
#1476 [21:13] <hawke42> Hello, I was curious if minecraft updates are released on any sort of schedule. I have been following the bug detail at https://bugs.mojang.com/browse/MC-149178 and see that it's possibly been fixed in a future update (1.14.1 I guess?). Is there any time frame on when this might hit the public?
#1477 [21:17] <CapFan67> hawke42, No specific schedule. They're released when they're done.
#1478 [21:18] <hawke42> Ah. Is there any current work around for this issue?
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#1480 [21:24] * player047 [webchat@ip98-177-247-155.ph.ph.cox.net] has joined #minecrafthelp
#1481 [21:25] * onanico [~onanico@201.175.174.111] has joined #minecrafthelp
#1482 [21:25] <player047> my game launcher keeps crashing "whilst initializing game"
#1483 [21:26] <player047> it says this: The game crashed whilst initializing game
#1484 [21:26] <player047> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1485 [21:27] <player047> what does this mean?
#1486 [21:27] <mattym> ??> player047 win/dxdiag
#1487 [21:27] <Absol> player047: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1489 [21:37] * onanico [~onanico@201.175.172.52] has joined #minecrafthelp
#1490 [21:39] <player047> I attempted the website and I am still confused
#1491 [21:40] <mattym> player047, We need the link the instructions had you create.
#1492 [21:40] <player047> my computer says that my display and crap is up to date but Minecraft STILL is not working'
#1493 [21:40] * onanico [~onanico@201.175.172.80] has joined #minecrafthelp
#1494 [21:42] * onanico [~onanico@201.175.172.80] has quit. (Network ban)
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#1496 [21:43] <player047> help??
#1497 [21:44] <mattym> player047, We need the link the instructions had you create.
#1498 [21:44] <player047> ok here https://paste.ubuntu.com/p/RrqszRPP2Q/
#1499 [21:44] <mattym> player047, That computer is too old and below the minimum requirements.
#1500 [21:44] <player047> ugghhhhhhhhh this is trashhhh
#1501 [21:44] * FrostedCake [webchat@cpe-70-95-206-33.san.res.rr.com] has quit. (Quit: webchat.esper.net)
#1502 [21:45] <player047> so is the only way I can fix this is getting a new computer?
#1503 [21:45] <onanico> Greetings! I am Fuchs, Freenode staffer and head of Canonical's Anti-spam Project.
#1504 [21:45] <onanico> Freenode has been a frequent target of trolls, spambots, and scammers since its very inception. Despite this, we are the premire FOSS collaboration platform on the Internet. Our team of staffers and even Mark Shuttleworth himself have worked dilligently to ensure Freenode remains a safe, supportive platform where the FOSS commununity can thrive. The costs of network monitoring and the lawsuits mounted by Larry Ellison and Oracle have presented
#1505 [21:45] <onanico> challenges to Freenode's very survival.
#1506 [21:45] <onanico> Mark Shuttleworth and Freenode staff have now unveiled the Make Freenode Great Again plan! Partnering with Huawei, we are in the process of installing an intelligent firewall that will defend against any DDOS or massive spambot operation using Huawei's predictive computing technology, the same software used to track and control China's Uighur Muslim minority.
#1507 [21:45] <onanico> Trolls will be recognized based on these predictive patterns and automatically blocked. This system, however, will be costly, and we need your help paying for licensing and installation.
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#1509 [21:45] <player047> so is the only way I can fix this is getting a new computer?
#1510 [21:46] <mattym> player047, Yes
#1511 [21:46] <player047> ok tghankyou
#1512 [21:46] <player047> thankyou*
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#1517 [21:47] * tyteen4a03 kicked onanico from #minecrafthelp (Reason: nanico :Your behavior is not conducive to the desired environment.)
#1518 [21:48] * EUlrichs [webchat@host-72-175-112-158.static.bresnan.net] has joined #minecrafthelp
#1519 [21:48] <EUlrichs> Hello
#1520 [21:50] <EUlrichs> Here is my problem. I bought minecraft quite a few years ago. I know that the username was MisterE22 but I don't know what the email was. How can I figure that out?
#1521 [21:50] <tyteen4a03> ??> EUlrichs account/forgot-email
#1522 [21:50] <Absol> EUlrichs: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1523 [21:52] <EUlrichs> I suppose thats worth a shot. I'll see if that does anything.
#1524 [21:52] * Osly [webchat@70-36-55-52.dyn.novuscom.net] has quit. (Quit: webchat.esper.net)
#1525 [21:58] <EUlrichs> Ive tried every email I had and it doesn't show up.
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#1527 [22:03] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1528 [22:49] * Chy [webchat@180.191.158.17] has joined #minecrafthelp
#1529 [22:49] <Chy> hi
#1530 [22:54] <Chy> We have this problem in our realm that a few of players experience, after 15 seconds, they will be disconnected. Others in the same realm do not have this problem. It says "an existing connection was forcibly closed". Any way to fix this? Thank you.
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#1535 [23:37] <Midnyght> I just paid for minecraft java edition and downloaded it, yet it's only letting me choose demo mode?
#1536 [23:38] * Chandler [webchat@cpe-66-26-86-99.nc.res.rr.com] has joined #minecrafthelp
#1537 [23:38] <Chandler> Hellooooooooo
#1538 [23:38] * Chandler is now known as Guest17974
#1539 [23:39] <Midnyght> hi
#1540 [23:39] <Guest17974> I'mma need some help...
#1541 [23:39] <Midnyght> me too lol
#1542 [23:40] <Guest17974> My stuff keeps crashing. Tried reinstalling, updating drivers, updating Java, allocating more RAM, etc.
#1543 [23:54] * Chy [webchat@180.191.158.17] has quit. (Quit: webchat.esper.net)