#1 [00:06] * lootable [webchat@cpe-76-95-126-214.socal.res.rr.com] has joined #minecrafthelp
#2 [00:08] <lootable> i can start my launcher and press play, but when the mojang screen pops up, it loads most of the way and then closes and then the launcher says i crashed with no other details.
#3 [00:09] <lootable> i cant even get to the start menu
#4 [00:10] <lootable> can anybody help please?
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#6 [00:25] * Mitch [webchat@pa49-183-148-236.pa.vic.optusnet.com.au] has joined #minecrafthelp
#7 [00:28] <Mitch> Hi, I just wanted some information on how to resolve a login issue I'm having. I have an old account (maybe 7 years) and forgot the password, but the email account associated with it has been deleted due to not using it over the last 5 years. I've sent a ticket, but apparently they're responding to tickets from two months ago. Should I wait it out
#8 [00:28] <Mitch> or just buy the game again?
#9 [00:32] <CapFan67> Mitch, You'll have to decide what to do. But those are your two degrees of freedom.
#10 [00:34] <Mitch> Sorry, I should probably clarify my question more. What are the chances of regaining access to my old account?
#11 [00:34] <Mitch> If they're slim, I won't worry.
#12 [00:34] <CapFan67> Mitch, Personally, I would put effort into re-creating the old account to make it easier. But even if you can't do that, tell Mojang youc an't locate it, and ask for other forms of verification.
#13 [00:35] <CapFan67> Mitch, If they have other original purchase information, they'll ask you for other things.
#14 [00:38] <Mitch> Okay, thank you. I've done what I can, I believe I changed the password to a new one I haven't since used, so I'm at a dead end. But getting the card used and any other info will likely be even more difficult to find. So I won't stress.
#15 [00:38] <Mitch> Cheers Cap, have a great day!
#16 [00:38] <CapFan67> Mitch, Best of luck with the recovery.
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#19 [01:47] <harrison> hello
#20 [01:47] <harrison> #minecrafthelp
#21 [01:47] <harrison> Oi bitch
#22 [01:47] <Absol> harrison: Please keep it civil
#23 [01:47] <harrison> hey
#24 [01:48] <harrison> thanks for the response
#25 [01:48] <harrison> caught lackin nigga
#26 [01:48] * Absol kicked harrison from #minecrafthelp (Reason: arrison :Keep it civilized, you are just a human being)
#27 [01:48] <Andrio> No problem.
#28 [01:49] <SrS27a> F
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#30 [01:52] <Andrio> ??> SrS27a ask
#31 [01:52] <Absol> SrS27a: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#32 [01:52] <Absol> SrS27a: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
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#44 [02:45] <Emma> hello
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#49 [03:58] * Harry6 [webchat@cpc128778-hawk17-2-0-cust247.know.cable.virginm.net] has joined #minecrafthelp
#50 [04:00] <Harry6> I'm currently in the process of making a server, my private ip works, but not the public ip. I get the error message io.netty.channel.AbstractChannl$AnnotatedConnectException: Connection timed out: no further information: What does this mean?
#51 [04:02] <Andrio> Harry6, possibly that your ISP doesn't let you connect to yourself. Try checking it with https://dinnerbone.com/minecraft/tools/status/
#52 [04:04] <Harry6> It could not check the status of the server.
#53 [04:05] <Andrio> Harry6, check your port forwarding
#54 [04:05] * daggeteo [webchat@185-86-107-168.pool.ovpn.com] has joined #minecrafthelp
#55 [04:05] <Harry6> It states in the possible reasons that "The server may be behind a firewall and does not have that port open." I have a feeling that may be why. Since when I did turn off my firewall it worked. Is that useful?
#56 [04:05] <Harry6> Ok i'll check the port forwarding
#57 [04:06] <Andrio> ok, so your firewall was blocking connections.
#58 [04:06] <Harry6> Yes. The issue is i'm not sure how to resolve this issue.
#59 [04:07] <Harry6> My port forwarding seems correct to my knowledge
#60 [04:07] <daggeteo> After upgrading my dedicated server on a separate linux (ubuntu 18.04 lts) machine I
#61 [04:09] <Harry6> Also since it might be relevant I'll point out that I have Eset Internet Security which I believe controls my firewall
#62 [04:09] <daggeteo> After upgrading my dedicated server on a separate linux (ubuntu 18.04 lts) machine my client crashes and then being unable to reconnect. When i restart everything i come back to a previous savepoint. But things I've done to the world, example placing a bed, remains. However the bed would still be in my players inventory. Is this a server issue or c
#63 [04:09] <daggeteo> lient issue? I should note that I restarted the client.
#64 [04:10] <Andrio> Harry6, see if you can allow your server's Java installation through the firewall
#65 [04:11] <Harry6> Do I do that by adding a firewall rule?
#66 [04:16] <Andrio> Harry6, probably.
#67 [04:19] <Harry6> I've gotten to the menu where I can add rules. There's a couple options that i'm not sure about. what should I put for the following Direction(In,Out,Both) then
#68 [04:19] <Harry6> Oops hold on sorry
#69 [04:20] <Harry6> In General there are five boxes. Port. Ip. Zones. Application and Service. Which ones do I need to do something with to let java's installation through the firewall
#70 [04:27] * lukewoodcroft [webchat@cpe-74-134-131-197.kya.res.rr.com] has joined #minecrafthelp
#71 [04:27] <lukewoodcroft> The game crashed whilst initializing game
#72 [04:27] <lukewoodcroft> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#73 [04:27] <lukewoodcroft> The game crashed whilst initializing game
#74 [04:27] <lukewoodcroft> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#75 [04:27] <lukewoodcroft> The game crashed whilst initializing game
#76 [04:27] <lukewoodcroft> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
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#79 [04:35] <Juble> hi, my accounts been stolen, how do i get it back?
#80 [04:36] <tyteen4a03> ??> Juble account/hacked
#81 [04:37] <Absol> Juble: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#82 [04:37] <Absol> Juble: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#83 [04:41] <daggeteo> regarding my msg from 11:09, it might have been because the server partition was out of space. going to see if it works better now
#84 [04:46] * undeadking [webchat@cpe-70-93-13-243.natsow.res.rr.com] has joined #minecrafthelp
#85 [04:47] <undeadking> Hello. trying to get my login from my email and it's not sending it to my email why is that?
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#87 [04:50] * David [webchat@188-143-78-207.pool.digikabel.hu] has joined #minecrafthelp
#88 [04:51] <David> Hey!
#89 [04:54] <daggeteo> update re: After upgrading my dedicated server on a separate linux (ubuntu 18.04 lts) machine my client crashes and then being unable to reconnect. When i restart everything i come back to a previous savepoint. But things I've done to the world, example placing a bed, remains. However the bed would still be in my players inventory. Is this a server
#90 [04:54] <daggeteo> issue or client issue? I should note that I restarted the client. making space on the dedicated machine did not solve. I get kicked out of the server because of stackoverflow. trying to reconnect give me an error abstractchannelannotedconnectexception: connection refused:no further information:
#91 [04:56] <Harry6> Does somebody have an answer in regards to a message I posted at 11:20. Regarding what exactly I must allow through my firewall to ensure that my public IP works with my server?
#92 [04:58] <urielsalis> hi Harry6, one second while I read through the logs
#93 [04:58] <urielsalis> hi daggeteo, one second while I read through the logs
#94 [04:58] <urielsalis> daggeteo, does it happen in a new world?
#95 [04:59] <daggeteo> urielsalis, good question, i ought to try that
#96 [04:59] <urielsalis> daggeteo, note that that kind of duplication is due to the chunks being saved before the player inventory is saved, so you have to time the crash really well :P
#97 [04:59] <urielsalis> daggeteo, if you timed it just right, that duplication will happen but also the world might be corrupted
#98 [05:00] <urielsalis> Harry6, can you share a screenshot of the port forwarding?
#99 [05:00] <daggeteo> urielsalis ok, so there is a chance that because i timed it well i've ruined the current world?
#100 [05:00] <daggeteo> urielsalis and that would be why i have continueing problems when i fixed the space issue?
#101 [05:01] <urielsalis> daggeteo, any crash while saving has a chance to corrupt the world, yours was lucky that it didnt corrupt your inventory too
#102 [05:01] <Harry6> (Sorry How do I share a screenshot of it) I've got the image but how should I share it
#103 [05:02] <urielsalis> Harry6, you can upload it to imgur.com and share the link here
#104 [05:04] <Harry6> Also should I censor the Ipv4 adress
#105 [05:04] <Harry6> well the end of it
#106 [05:04] <urielsalis> Harry6, the one starting with 192? no need, thats internal to your network and changes in each house
#107 [05:04] <Harry6> oh ok
#108 [05:06] <Harry6> https://imgur.com/a/fqoi5y7
#109 [05:06] <David> So I have some problems with migrating my old account, can someone help me out?
#110 [05:06] <Harry6> Do you also want the settings of the port forwarding?
#111 [05:07] <urielsalis> ??> David account/send-email
#112 [05:07] <Absol> David: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#113 [05:07] <Absol> David: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#114 [05:07] <urielsalis> Harry6, is server-ip in server.properties empty? If not, can you empty it?
#115 [05:09] <daggeteo> urielsalis i see you're handling multiple issues. I'm in no rush. But would appreciate if you could take a look at this pastebin with logs of the issue. https://paste.gg/p/anonymous/c91f0424afe54abb80040eeff6eabd53
#116 [05:09] <urielsalis> daggeteo, java.util.zip.ZipException: incorrect data check
#117 [05:09] <urielsalis> daggeteo, so it does sound like the world got corrupted
#118 [05:09] <Harry6> It wasn't emptied. I've emptied it and saved.
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#120 [05:10] <David> You see, I already did that, and in the email they gave me a few links to import my account and to migrate. The problem is that when I try to migrate it it says " There is already an existing Mojang account registered to dvdszlls@gmail.com. If you are the owner of that Mojang account you can log in to that account and choose to import your Minecra
#121 [05:10] <David> ft account instead." and when I try to import it says " There is already an existing Mojang account registered to dvdszlls@gmail.com. If you are the owner of that Mojang account you can log in to that account and choose to import your Minecraft account instead."
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#123 [05:10] <David> So Im kinda stuck
#124 [05:10] <urielsalis> daggeteo, also as a tip, set -Xmx but dont add the -Xms parameter when running the server
#125 [05:11] <urielsalis> daggeteo, you can just do java -Xmx2024M -jar server.jar nogui
#126 [05:11] <daggeteo> urielsalis aw, bummer, i'll see if i can revert to backup then :( also much appreciate the tip
#127 [05:11] <urielsalis> Harry6, try running the server again, I can ping it from here to see if it works
#128 [05:11] <urielsalis> David, have you tried logging in to that mojang account?
#129 [05:12] <Harry6> Urielsalis, the server is on and says it's done
#130 [05:12] <David> Yes, and thats when it says "Error! Unknown e-mail address or password."
#131 [05:12] <David> But if I try to register it says that this email is already used
#132 [05:13] <David> I changed my password several times
#133 [05:13] <David> But nothing
#134 [05:13] <urielsalis> Harry6, still timing out, can you try yourself in https://dinnerbone.com/minecraft/tools/status/ or give me the IP(if its not the Pc you are talking from)?
#135 [05:14] <urielsalis> David, contact Mojang again and tell them that, they should answer faster to the case
#136 [05:15] <David> Okay
#137 [05:15] <David> will do
#138 [05:15] <Harry6> Like earlier, it states it could not check the status.
#139 [05:16] <Harry6> urielsalis yes
#140 [05:16] <urielsalis> Harry6, can you upload your server.properties to paste.ubuntu.com and give us the link?
#141 [05:16] <urielsalis> Harry6, also check using ipconfig if the private IP hasnt changed, just in case
#142 [05:17] <Harry6> https://paste.ubuntu.com/p/9NtCBnS8mZ/
#143 [05:18] <Harry6> My private Ips haven't changed.
#144 [05:20] <urielsalis> Harry6, Try calling your ISP, in the UK and some parts of Europe the companies are putting you behind a "shared" public IP with multiple people at once, and to do that they have to put something like the router you have at your home in their side. That would block you from portforwarding
#145 [05:20] <Harry6> Also just to mention it worked when I temporarily turnt my firewall off, incase you didn't see that earlier. Might have something to do with that?
#146 [05:20] <urielsalis> Harry6, you turned the firewall off from where?
#147 [05:22] <Harry6> I use ESET internet security. I turned off the firewall temporarily from ESET, and the server worked. But I don't feel comfortable not having my firewall off.
#148 [05:22] <Harry6> I remember having a similar issue a few years ago which I managed to resolve but I don't remember how
#149 [05:23] <urielsalis> Harry6, maybe ESET settings has a way to allow minecraft through it?
#150 [05:23] <Harry6> Ok hold on
#151 [05:23] <urielsalis> Harry6, ESET causes a lot of problems with that kind of overinclusive "protection" :P
#152 [05:23] <urielsalis> ??< av/eset
#153 [05:23] <Harry6> You can say that again
#154 [05:24] <urielsalis> aha, I think this factoid might help
#155 [05:24] <urielsalis> ??> Harry6 av/eset
#156 [05:24] <Absol> Harry6: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: https://support.eset.com/kb3190/
#157 [05:24] <Absol> Harry6: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
#158 [05:24] <urielsalis> Harry6, should be the same instructions for the server
#159 [05:24] <Harry6> Ok i'll try that
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#163 [05:31] <Harry62> I was just on here and I was fiddling with ESET. A message popped up for Java SE Binary or something like that and Absol told me to click exclude. I can't see exclude as an option (My nick was Harry6 but it's lost connection once eset began asking me things)
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#165 [05:31] <urielsalis> Harry62, you should click Allow/Permit or something like that
#166 [05:31] <Harry62> Oh alright ok
#167 [05:32] <urielsalis> Harry62, im not sure what message pops out in the latest versions of Eset
#168 [05:32] <Harry62> Understandable.
#169 [05:33] <Harry62> One more thing, once i've done all the allowing for minecraft. Do I have to stay in interactive mode? Since ESET asks me literally everything in Interactive mode. It's an endless stream of asking permission.
#170 [05:33] <urielsalis> Harry62, you can get it back to Automatic mode
#171 [05:34] <Harry62> Ok thanks. I'll try it again
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#175 [05:40] <Bright> If I activate a Minecraft java edition key, can I still get the windows 10 edition for free?
#176 [05:40] <Harry62> Alrighty. I've gone into interactive mode stared both minecraft via the launcher and the server itself and allowed everytime it asked about Java and set them as new rules
#177 [05:41] <Harry62> Yet I'm still receiving the message io.netty.channel.AbstractChannl$AnnotatedConnectException: Connection timed out: no further information:
#178 [05:41] <Harry62> I'll try restarting minecraft first though
#179 [05:42] <urielsalis> Bright, nope
#180 [05:42] * Bright [webchat@46-13-198-153.customers.tmcz.cz] has quit. (Client Quit)
#181 [05:42] <urielsalis> Bright, that ended some time ago
#182 [05:43] <urielsalis> Harry62, server is on right?
#183 [05:43] * Bright [webchat@46-13-198-153.customers.tmcz.cz] has joined #minecrafthelp
#184 [05:44] <Harry62> It's on now, yes
#185 [05:45] <Bright> If I activate a Java edition key can I get windows10 edition for free?
#186 [05:45] <urielsalis> Bright, nope
#187 [05:45] <urielsalis> Bright, that ended some time ago
#188 [05:45] <urielsalis> Harry62, one moment
#189 [05:45] <Bright> K thx
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#191 [05:46] <urielsalis> Harry62, and you are saying it works when you use the 192.x.x.x IP?
#192 [05:46] <Harry62> Let me test it again
#193 [05:47] <Harry62> Yep. I'm on it as we speak. But the public IP results in io.netty.channel.AbstractChannl$AnnotatedConnectException: Connection timed out: no further information:
#194 [05:49] <Harry62> Should the server ip in server properties still be empty?
#195 [05:50] <urielsalis> Harry62, yes
#196 [05:50] <urielsalis> Harry62, try calling your ISP, they might be doing what I said above
#197 [05:50] <Harry62> Ok, it is but just checking
#198 [05:51] <urielsalis> Harry62, on mine you can turn it off from their webpage, not sure how it works with Virgin
#199 [05:51] <Harry62> When I disconnected I had to refresh the help page so I can't see what it was you said. What was it again?
#200 [05:51] <urielsalis> Harry6, Try calling your ISP, in the UK and some parts of Europe the companies are putting you behind a "shared" public IP with multiple people at once, and to do that they have to put something like the router you have at your home in their side. That would block you from portforwarding
#201 [05:53] <Harry62> I have successfully port forwarded before when I used to have a server a while ago. Is it possible that they have changed it and are now doing what you said? In which case I'll call them
#202 [05:55] <urielsalis> Harry62, might have been introduced recently
#203 [05:55] <urielsalis> Harry62, Its called "NAT", just in case
#204 [05:55] <urielsalis> Harry62, also might be worth double checking the rules to see that none of them are set to "Deny" in ESET
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#207 [05:56] <Harry62> When you say "none of them" what specifically do you mean?
#208 [05:57] <urielsalis> Harry62, any with Java or Minecraft
#209 [05:59] <Harry62> By going to interactive mode, Eset has created two new rules for me. One for jawaw.exe and a copy of that one for some reason. Both say direction: out, action:allow, and Protocol:TCP&UDP. Is that correct
#210 [05:59] * der_SB [webchat@ip5f5bf0b9.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#211 [06:00] <der_SB> I can't download the version 1.14
#212 [06:00] <urielsalis> Harry62, there should be one for java.exe too
#213 [06:00] <urielsalis> Harry62, you can add it manually probably
#214 [06:00] <urielsalis> der_SB, what happens when you try?
#215 [06:00] <Harry62> Ah. I'll try to add it manually
#216 [06:01] <der_SB> it sais error
#217 [06:01] <der_SB> says*
#218 [06:02] <urielsalis> der_SB, what error?
#219 [06:02] <Harry62> When I go onto general settings. There are five boxes Port, Ip, Zones, Applications and Services. Should I leave the rest empty but just put Java.exe is the application box
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#222 [06:03] <urielsalis> Harry62, yes
#223 [06:04] <Harry62> Should I put direction as in out or both?
#224 [06:05] <urielsalis> Harry62, both
#225 [06:06] <Harry62> Should I also change jawaw.exe then, since currently it's set to out.
#226 [06:06] <urielsalis> Harry62, yep
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#229 [06:10] <Harry62> Ok. So i've set the rules for jawaw.exe, minecraft.exe and java.exe to both directions and allow. However, I don't think the java.exe is setup properly. Because in application for both minecraft and jawaw it says C:\Users\Minecraft\... and for Jawaw C:\Program Files\J... Yet for Java.exe it just says Java.exe because I didn't pinpoint the file loca
#230 [06:10] <Harry62> tion
#231 [06:10] * Adrian [webchat@29.41-50-210.dyn.dsl.vic.iprimus.net.au] has joined #minecrafthelp
#232 [06:10] <Harry62> Do you know where the file location for java.exe could be
#233 [06:11] <urielsalis> Harry62, you be in C:\Program Files\Java\jre1.8.0_192\bin\java.exe
#234 [06:11] <urielsalis> Harry62, the jre part might change depending on the version you have installed
#235 [06:11] <Harry62> Ok
#236 [06:11] <Harry62> I'll edit it
#237 [06:11] <Adrian> I purchased Minecraft using a giftcard in 2013. I haven't played it or logged on in years and I logged in today and it says I have to buy it. Do I have to buy it again?
#238 [06:12] <urielsalis> Adrian, what is your username?
#239 [06:12] <Harry62> Should I look in Program Files or Program Files (x86)
#240 [06:12] <Adrian> I can't remember, I only remember the email.
#241 [06:13] <urielsalis> ??> Adrian account/send-email
#242 [06:13] <Absol> Adrian: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#243 [06:13] <Absol> Adrian: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#244 [06:13] <urielsalis> Harry62, it should be in the non-x86 one
#245 [06:13] <Adrian> Thank you.
#246 [06:13] <Harry62> Alrighty
#247 [06:13] * Lildirt [~Lildirt@mail.lildirt.com] has quit. (Ping timeout: 202 seconds)
#248 [06:15] <Harry62> Urielsalis is that the only one i need to add since there are some others like Javaws.exe and Javacpl.exe
#249 [06:15] * Adrian [webchat@29.41-50-210.dyn.dsl.vic.iprimus.net.au] has quit. (Quit: webchat.esper.net)
#250 [06:16] * Siddig [webchat@37.104.213.213] has joined #minecrafthelp
#251 [06:16] <Siddig> Hello
#252 [06:16] <urielsalis> Harry62, yep, only java and javaw
#253 [06:16] <urielsalis> hi Siddig
#254 [06:16] <Harry62> thanks ok
#255 [06:17] <Siddig> I have an issue logging in to my account
#256 [06:17] <urielsalis> Harry62, try closing the server and opening it again
#257 [06:17] <urielsalis> Siddig, what issue?
#258 [06:17] <Siddig> When I press log in nothing happens
#259 [06:18] <urielsalis> Siddig, how long have you waited? It may be downloading the latest update
#260 [06:18] * Nailim04 [webchat@81-226-205-57-no70.tbcn.telia.com] has joined #minecrafthelp
#261 [06:19] <Siddig> I tried yesterday and today. after i write my email and password then press log in it turns only grey
#262 [06:20] <urielsalis> ??> Siddig tools/hjt
#263 [06:20] <Absol> Siddig: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#264 [06:20] <Absol> Siddig: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#265 [06:20] <Nailim04> Hi! i got an old account from like 2014-2015, and i got the correct gmail, but when i push forgot password i dont get an email
#266 [06:21] <Nailim04> can someone help
#267 [06:21] * Nailim04 [webchat@81-226-205-57-no70.tbcn.telia.com] has quit. (Client Quit)
#268 [06:21] * Lildirt [~Lildirt@mail.lildirt.com] has joined #minecrafthelp
#269 [06:22] <Siddig> Here it is https://paste.ubuntu.com/p/kcZpp5GcP6/
#270 [06:23] <urielsalis> Siddig, uninstall Wtfast
#271 [06:23] <urielsalis> Also:
#272 [06:23] <urielsalis> ??> Siddig info/mcleaks
#273 [06:23] <Absol> Siddig: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#274 [06:23] <Absol> Siddig: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#275 [06:23] <urielsalis> ??> Siddig win/hosts/edit
#276 [06:23] <Absol> Siddig: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#277 [06:23] <Absol> Siddig: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#278 [06:24] * Frogman100 [webchat@cpc100842-bagu15-2-0-cust266.1-3.cable.virginm.net] has joined #minecrafthelp
#279 [06:24] <Frogman100> Hello
#280 [06:24] <urielsalis> hi Frogman100
#281 [06:24] <Frogman100> I Just Changed My Name From Frogman100 To LilFrogili
#282 [06:24] * Siddig [webchat@37.104.213.213] has quit. (Quit: webchat.esper.net)
#283 [06:24] <Frogman100> But Now I Cannot Log Into Servers?
#284 [06:25] <Frogman100> I Tells me Not Authacated With Minecraft.net
#285 [06:25] <urielsalis> ??> Frogman100 launcher/relog
#286 [06:25] <Absol> Frogman100: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#287 [06:25] <Frogman100> Ok Thanks Ill Tell You If It works in a sec
#288 [06:27] <Frogman100> Minecraft is loading up now
#289 [06:28] <Harry62> Sorry I went a little inactive there, but my server works now. Thank you so much
#290 [06:28] * Harry62 [webchat@cpc128778-hawk17-2-0-cust247.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#291 [06:29] <Frogman100> No it Hasnt Worked
#292 [06:29] <Frogman100> I Logged Out of mojang account and signed back in still wont let me go on ExtremeCraft.net
#293 [06:30] * Mashings [webchat@c-fcf8e155.05-985-6f72654.bbcust.telenor.se] has joined #minecrafthelp
#294 [06:30] <Frogman100> Absol Please Help Me Again
#295 [06:31] <Mashings> Having issues with buying the game, bought the game through microsoft, when i go to create my account on minecraft.net and get to the point were i need to ender the game key and choose a nickname i just get an endless loading screen like this http://prntscr.com/nka1zh
#296 [06:31] <urielsalis> Mashings, when you buy through Microsoft you buy the Windows 10 edition, not the Java edition
#297 [06:31] <Mashings> It was the win 10 edition i bought
#298 [06:32] <urielsalis> Mashings, and that is a different game, so you download it through the Microsoft store
#299 [06:32] <Mashings> And when i download it and launch it, i can only play demo
#300 [06:32] <urielsalis> Mashings, where did you download it?
#301 [06:32] <urielsalis> from where*
#302 [06:32] <Mashings> through the microsoft store
#303 [06:33] <urielsalis> Mashings, contact their support
#304 [06:33] <Mashings> I have, slow as respons time
#305 [06:33] <Mashings> Thought id give this place a shot whilst waiting
#306 [06:33] <urielsalis> Frogman100, wait 10 minutes, then relog again
#307 [06:33] <urielsalis> Mashings, I think they have a live chat?
#308 [06:33] <Frogman100> Ok thank you
#309 [06:33] <Mashings> Not that i can see
#310 [06:33] <Mashings> if they do, please guide me to it
#311 [06:33] * Frogman100 [webchat@cpc100842-bagu15-2-0-cust266.1-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#312 [06:34] <urielsalis> Mashings, https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support
#313 [06:35] <urielsalis> Mashings, https://support.microsoft.com/en-us/contactus/ should work too
#314 [06:37] <Mashings> Times for talking to a person are closed, other options were email or this chat room
#315 [06:37] * security_questions [webchat@105.98.222.133] has joined #minecrafthelp
#316 [06:37] <urielsalis> Mashings, this chat room is for the Java edition, and completly unofficial
#317 [06:38] <Mashings> mate microsoft hella scuffed, clearly stated to the bot that the issue was with mc win10 edition ,they still refer me here
#318 [06:38] <Mashings> In my suppor ticket, whilst waiting they refer me here
#319 [06:39] <urielsalis> Mashings, do you have the message that they sent?
#320 [06:39] <Mashings> it's an automated respons, but yeah
#321 [06:39] <urielsalis> Mashings, We can pass it to the appropiate people
#322 [06:40] <Mashings> http://prntscr.com/nka53m
#323 [06:40] <urielsalis> Mashings, that support is for the Windows Java edition
#324 [06:40] <urielsalis> Mashings, thats what you get when you email Mojang, which doesnt maintain the Windows 10 edition
#325 [06:41] * Mashings [webchat@c-fcf8e155.05-985-6f72654.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#326 [06:43] * Shannon [webchat@255.48.216.139.sta.dodo.net.au] has joined #minecrafthelp
#327 [06:44] <Shannon> I can't seem to be able to remember my username to be able to migrate
#328 [06:44] <urielsalis> ??> Shannon account/send-email
#329 [06:44] <Absol> Shannon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#330 [06:44] <Absol> Shannon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#331 [06:45] <Shannon> I can't seem to be able to remember my username to be able to migrate
#332 [06:45] * steyn [webchat@a82-94-38-103.adsl.xs4all.nl] has joined #minecrafthelp
#333 [06:45] <Shannon> I tried that and it never sent the email..
#334 [06:45] <steyn> hello?
#335 [06:46] <Shannon> his, I can't seem to be able to remember my username to be able to migrate
#336 [06:46] <Shannon> hi*
#337 [06:46] <urielsalis> hi steyn
#338 [06:46] <urielsalis> Shannon, its a form, not a email
#339 [06:46] <urielsalis> Shannon, you have to fill it\
#340 [06:46] * edsa06 [webchat@ti0025a400-2070.bb.online.no] has joined #minecrafthelp
#341 [06:46] <Shannon> oooooh okay thanks
#342 [06:46] <steyn> urielsalis can you help me?
#343 [06:46] <edsa06> can someone help me
#344 [06:47] * edsa06 [webchat@ti0025a400-2070.bb.online.no] has quit. (Client Quit)
#345 [06:47] <steyn> is there someone who can help me?
#346 [06:48] * Shannon [webchat@255.48.216.139.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
#347 [06:48] * edas06 [webchat@ti0025a400-2070.bb.online.no] has joined #minecrafthelp
#348 [06:48] <urielsalis> steyn, with?
#349 [06:48] <urielsalis> edas06, with?
#350 [06:48] <edas06> account verification identity
#351 [06:49] <urielsalis> edas06, only Mojang can help you with that
#352 [06:49] <urielsalis> ??> edas06 account/send-email
#353 [06:49] <Absol> edas06: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#354 [06:49] <Absol> edas06: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#355 [06:49] <steyn> Okay, i wanted to join my friends realm but it says i didn't was old enough i searched it up and u needed to be 13 yrs ore older. I am 15 yrs old...
#356 [06:49] <steyn> when i searched my account up it says that i am 15 too :(
#357 [06:50] <urielsalis> steyn, I think its up to 16 now
#358 [06:50] <steyn> but the weird thing was that i could play yesterday
#359 [06:50] * edas06 [webchat@ti0025a400-2070.bb.online.no] has quit. (Client Quit)
#360 [06:50] <steyn> and my friends of 15 play it all too
#361 [06:50] <urielsalis> steyn, what error you are getting?
#362 [06:50] <steyn> need to look it up then
#363 [06:51] <steyn> wait a sec
#364 [06:52] <steyn> that their helping the safety of a child
#365 [06:52] <steyn> and i can go back or upgrade account or read more
#366 [06:52] <urielsalis> steyn, to verify the account you need to email mojang usually
#367 [06:52] <urielsalis> steyn, or use minecraft.net/update
#368 [06:52] <steyn> yes and then i need to pay 10 cents with credit card what my parents dont want to do
#369 [06:52] <urielsalis> steyn, or use minecraft.net/update-account *
#370 [06:53] <steyn> i will try rhis sites
#371 [06:53] <urielsalis> steyn, yes, thats one of the ways to verify it. The other is mailing a form
#372 [06:53] <steyn> where csn i mail a form
#373 [06:54] <urielsalis> steyn, you can see https://help.mojang.com/customer/portal/articles/1780997-mojang-account-users-under-13
#374 [06:55] <steyn> then i need to send mail again?
#375 [06:56] <urielsalis> steyn, yes, you can request a form, then your parent needs to sign it. After that you need it scan it and return it
#376 [06:57] <steyn> and that takes about 2 weeks i think?
#377 [06:57] <urielsalis> ??> steyn account/send-email/wait-time
#378 [06:57] <Absol> steyn: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#379 [06:57] <steyn> okay so i need to mail to ask for a consent my parents sign it and how can i send it back?
#380 [06:58] <urielsalis> steyn, you scan it and mail it back
#381 [06:58] <steyn> okay
#382 [06:58] <steyn> but is the age 13 or 16 yrs old now?
#383 [06:58] <urielsalis> steyn, depends of your country
#384 [06:58] <steyn> netherlands?
#385 [06:58] * Spaceikuip [webchat@ip56571030.direct-adsl.nl] has joined #minecrafthelp
#386 [06:59] <urielsalis> steyn, that counts as Europe, which according to GDPR is 16
#387 [06:59] <steyn> do you maybe know why i could play yesterday then?
#388 [07:00] <urielsalis> steyn, no idea
#389 [07:00] <steyn> oka
#390 [07:00] <steyn> thanks for the info!
#391 [07:00] <steyn> thanks for the info!
#392 [07:01] * steyn [webchat@a82-94-38-103.adsl.xs4all.nl] has left #minecrafthelp
#393 [07:02] * Spaceikuip [webchat@ip56571030.direct-adsl.nl] has quit. (Client Quit)
#394 [07:05] * martijnflex [webchat@ip-213-127-53-96.ip.prioritytelecom.net] has joined #minecrafthelp
#395 [07:05] <martijnflex> Hello
#396 [07:05] <urielsalis> hi martijnflex
#397 [07:06] <martijnflex> I got a problem I bought Minecraft in the early stages around 2012, but I don't exactly remember my account information.
#398 [07:07] <urielsalis> ??> martijnflex account/send-email
#399 [07:07] <Absol> martijnflex: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#400 [07:07] <Absol> martijnflex: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#401 [07:07] <martijnflex> I tried both things
#402 [07:08] * jack [webchat@host86-173-145-109.range86-173.btcentralplus.com] has joined #minecrafthelp
#403 [07:08] <urielsalis> martijnflex, you have to wait for their response then
#404 [07:08] <martijnflex> Alright.
#405 [07:08] * jack is now known as Guest96044
#406 [07:08] <martijnflex> Thanks for your help guys
#407 [07:19] * Leo [webchat@cpe-60-226-183-212.wwui-cr-003.cha.qld.bigpond.net.au] has joined #minecrafthelp
#408 [07:19] <Leo> hi
#409 [07:20] * Leo [webchat@cpe-60-226-183-212.wwui-cr-003.cha.qld.bigpond.net.au] has quit. (Client Quit)
#410 [07:25] <daggeteo> urielsalis I just want to thank you for your help. I reverted to a backup and it's been working since. Issue for sure was the lack of space and that in turn resulted in a corrupt save file when i played.
#411 [07:27] * Ovidiudrago28 [webchat@185.168.196.38] has joined #minecrafthelp
#412 [07:27] <Ovidiudrago28> I have bought minecraft but when i log into it it says u dont have the game but u can purchase it here..
#413 [07:32] * Ovidiudrago28 [webchat@185.168.196.38] has quit. (Quit: webchat.esper.net)
#414 [07:37] * Leo [webchat@cpe-60-226-183-212.wwui-cr-003.cha.qld.bigpond.net.au] has joined #minecrafthelp
#415 [07:37] <Leo> I would like a refund from minecraft
#416 [07:38] * Leo is now known as Guest98404
#417 [07:38] <Guest98404> could I get Minecraft refund
#418 [07:39] * Guest98404 [webchat@cpe-60-226-183-212.wwui-cr-003.cha.qld.bigpond.net.au] has quit. (Client Quit)
#419 [07:56] * bildramer [~bildramer@p2003004CEA0769009C2D44065FA24EE9.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#420 [07:56] * bildramer [~bildramer@p2003004CEA0769009C2D44065FA24EE9.dip0.t-ipconnect.de] has joined #minecrafthelp
#421 [07:58] * Jouie [webchat@112.200.35.79.pldt.net] has joined #minecrafthelp
#422 [07:58] <Jouie> Hello?
#423 [07:59] * SeoulessKiwi [webchat@mue-88-130-62-066.dsl.tropolys.de] has joined #minecrafthelp
#424 [08:00] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#425 [08:00] <SeoulessKiwi> hello
#426 [08:01] <SeoulessKiwi> noddy ur a supporter?
#427 [08:01] <SeoulessKiwi> noddy ur a supporter?
#428 [08:01] * SeoulessKiwi [webchat@mue-88-130-62-066.dsl.tropolys.de] has left #minecrafthelp
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#430 [08:17] * Jouie [webchat@112.200.35.79.pldt.net] has quit. (Quit: webchat.esper.net)
#431 [08:40] * David [webchat@188-143-78-207.pool.digikabel.hu] has quit. (Quit: webchat.esper.net)
#432 [08:44] * Kev [webchat@143.179.93.142] has joined #minecrafthelp
#433 [08:46] <Kev> Hi, I bought Minecraft om december 23 2012 on 18:45 but I can't log in to my migrated mojang account to play the game. I don't know if the migration went right. It says that the password is wrong but I'm not reveiving emails when I request a password reset.
#434 [08:48] <Andrio> Kev, what's your profile name?
#435 [08:49] * Guest96044 [webchat@host86-173-145-109.range86-173.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#436 [08:50] <Kev> I played under the profilename Pixel_Magic
#437 [08:52] <CapFan67> Hi Kev
#438 [08:53] <Kev> hi
#439 [08:53] <CapFan67> I do see your account is migrated, so that part worked. https://namemc.com/profile/Pixel_Magic.1
#440 [08:54] <Kev> That would be the one, yes.
#441 [08:54] <CapFan67> Are you able to log into Mojang.com?
#442 [08:54] <Andrio> Kev, you migrated at https://account.mojang.com/migrate ?
#443 [08:55] <CapFan67> Andrio, Ah, I missed your earlier comment helping Kev. *slips back into the shadows*
#444 [08:55] <Andrio> Eep
#445 [08:56] <Kev> I can't login because it says the password is wrong, so when I try to request a password reset I don't receive an email for it
#446 [09:00] * Aranei [webchat@56.221.broadband11.iol.cz] has joined #minecrafthelp
#447 [09:05] <Aranei> Hi,
#448 [09:05] <Aranei> https://paste.gg/p/anonymous/dd8885cdbc5649ae9a101fd3f1cff55d
#449 [09:07] * Nefis [webchat@ip5f5bd70e.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#450 [09:07] * Mackers [webchat@5adce66a.bb.sky.com] has joined #minecrafthelp
#451 [09:08] <Mackers> every time I try and load up Minecraft 1.14 it always stops near the end of loading and then comes up not responding and I don't know how to fix it
#452 [09:08] * Nefis [webchat@ip5f5bd70e.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#453 [09:11] * lolboy83 [webchat@124-080-143-136.dynamic.caiway.nl] has joined #minecrafthelp
#454 [09:12] * lolboy83 [webchat@124-080-143-136.dynamic.caiway.nl] has quit. (Client Quit)
#455 [09:16] * chicken [webchat@dsl-hkibng31-54faba-57.dhcp.inet.fi] has joined #minecrafthelp
#456 [09:16] <chicken> hello
#457 [09:16] <chicken> i need help with my minecraft 1.14 not responding a bit after the startup
#458 [09:16] <CapFan67> Mackers, Do you get an error number or description, or just "not responding"?
#459 [09:17] <CapFan67> chicken, Hi. Same question. Do you get an error number or description, or just "not responding"?
#460 [09:17] <chicken> the game stops responding and i see it shows it on task manager
#461 [09:17] <chicken> it just freezes on the loading screen
#462 [09:17] <Mackers> it just shows not responding
#463 [09:17] <chicken> yes
#464 [09:18] <CapFan67> chicken & Mackers, That's usually caused by incompatible software on your system. Let's run a report of running software and see what's causing it:
#465 [09:18] <CapFan67> ??> chicken tools/hjt
#466 [09:18] <Absol> chicken: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#467 [09:18] <Absol> chicken: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#468 [09:18] <CapFan67> ??> chicken tools/hjt
#469 [09:19] <Mackers> ok thank you
#470 [09:19] * Chatham [webchat@ool-18bd4db2.dyn.optonline.net] has joined #minecrafthelp
#471 [09:19] <CapFan67> Mackers & chicken, when you have the text output, paste to the "content" field, put anything in "poster", then click "Paste!". Give us the new page link.
#472 [09:19] * Chatham [webchat@ool-18bd4db2.dyn.optonline.net] has quit. (Client Quit)
#473 [09:20] <chicken> is it 100% safe?
#474 [09:20] <CapFan67> chicken, Yes. It's a standard open source tool from Trendmicro.
#475 [09:20] <CapFan67> chicken, Feel free to google the tool. It has it's own wikipedia page.
#476 [09:22] <chicken> ok
#477 [09:24] * Zertynox [webchat@251.20.137.88.rev.sfr.net] has joined #minecrafthelp
#478 [09:24] <Zertynox> Why can not I see mojang's email when I want to secure my account ?
#479 [09:25] <CapFan67> Zertynox, Are you trying to reset your security questions? What do you mean by "secure your account"?
#480 [09:28] <Mackers> https://paste.ubuntu.com/p/Yj4Kbv7BV8/
#481 [09:29] <CapFan67> Mackers, You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#482 [09:29] <CapFan67> ??> Mackers av/adwcleaner
#483 [09:30] <Absol> Mackers: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#484 [09:30] <Absol> Mackers: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#485 [09:30] <CapFan67> Mackers, As a note, you aslo have Mcafee Firewall installed, which is known to block access to Mojang logins. If you have login issues in the future, keep this in mind.
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#488 [09:36] * nikniknik3481 [webchat@p5DD2C7CD.dip0.t-ipconnect.de] has joined #minecrafthelp
#489 [09:36] * Geri [webchat@2E6BCBBD.catv.pool.telekom.hu] has joined #minecrafthelp
#490 [09:36] <nikniknik3481> hello
#491 [09:36] <Geri> hello
#492 [09:36] <Greymagic27> nikniknik3481, Hey. How can we help?
#493 [09:36] <Greymagic27> Geri, Hey, what's the issue?
#494 [09:36] <Geri> Hey i have just recovered my MInecraft account after a few years
#495 [09:37] <nikniknik3481> my 1.14 server starts lagging under specific conditions
#496 [09:37] * DWhite240 [webchat@12.91.160.158] has joined #minecrafthelp
#497 [09:37] <Greymagic27> Geri, Great. Enjoy playing
#498 [09:37] <Geri> And it has a parental consent requirement. THis is all okay
#499 [09:37] <Greymagic27> nikniknik3481, What are those conditions?
#500 [09:37] <nikniknik3481> And its very weird I want to fix it since as it is right now the worlld is unplayable
#501 [09:37] <nikniknik3481> OK first the server setup
#502 [09:38] <nikniknik3481> 1.14 vanilla with one datapack that allows you to teleport to spawn written by myself causing almost close to no lag
#503 [09:38] <Geri> But i cant register to mojang because it requires both emials. But it doesnt accept my email only the parential and in my profil the email is shown as: e7245e3341191a5d0a3c433bfa2d817f so i cant even figure out what is the email i am supposed to use
#504 [09:38] <nikniknik3481> 1024MB RAM
#505 [09:38] <nikniknik3481> 1024MB RAM
#506 [09:38] * Geri [webchat@2E6BCBBD.catv.pool.telekom.hu] has left #minecrafthelp
#507 [09:38] <nikniknik3481> renderdistance at 10
#508 [09:38] * Geri [webchat@2E6BCBBD.catv.pool.telekom.hu] has joined #minecrafthelp
#509 [09:39] <Geri> oops
#510 [09:39] <nikniknik3481> Our spawn chunks load in half of the village - the rest is unloaded or in lazy chunks
#511 [09:39] <DWhite240> so ive tried logging into mojang and the password is incorrect (wich i believe should be right but whatever) so i go to forgot password, but i never recieved a "forgot password" email. so i cant even reset my password, and i know its the right email cus when i go to create a new account with that email it says there already an account with that ema
#512 [09:39] <DWhite240> il
#513 [09:39] <Greymagic27> Geri, Email mojang again and ask them to remove the parental consent if they can
#514 [09:39] <Greymagic27> ??> DWhite240 account/missing-email
#515 [09:39] <Greymagic27> ??> DWhite240 account/email-missing
#516 [09:39] <Geri> are they anwsering?
#517 [09:39] <Absol> DWhite240: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#518 [09:39] <Absol> DWhite240: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#519 [09:39] <Absol> DWhite240: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#520 [09:39] <Geri> Dwhite is me
#521 [09:39] <Geri> i just disconnected
#522 [09:39] <nikniknik3481> This village is constantly spawning iron golems nonstop so there are a lot of iron golems around
#523 [09:40] <Greymagic27> Geri, Contact mojang again and ask about your account
#524 [09:40] <DWhite240> i did send a help request like a week ago and havnt heard anything so thats why i came here, but ill give that article a read
#525 [09:40] <Greymagic27> DWhite240, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#526 [09:40] <Geri> okay thanks for your help and patience
#527 [09:40] <Greymagic27> Geri, No problem :)
#528 [09:40] * Geri [webchat@2E6BCBBD.catv.pool.telekom.hu] has quit. (Client Quit)
#529 [09:40] <nikniknik3481> At our end portal that we connect to through the nether there is another village - there are also lighting issues there
#530 [09:41] <nikniknik3481> once we stay in the overworld in this area at the end portal in the village the server starts lagging massively
#531 [09:42] <nikniknik3481> AT this time no player is loading in new spawns at the village at spawn
#532 [09:42] <nikniknik3481> we are all in the village above the end portal
#533 [09:42] <nikniknik3481> there is nothing there built yet which could cause lag
#534 [09:43] <Greymagic27> nikniknik3481, Is anyone loading the village chunks?
#535 [09:43] <nikniknik3481> they are in the spawnchunks
#536 [09:43] <Greymagic27> nikniknik3481, My guess would be that's the reason for your lag. The village is constantly being loaded by people spawning in
#537 [09:43] <nikniknik3481> Yeah id guess so too
#538 [09:44] <nikniknik3481> But traveling away by horse does not cause the issue
#539 [09:44] <Greymagic27> That's because the chunk isn't being loaded
#540 [09:44] <nikniknik3481> Im at solid 20.2 tps when traveling by horse or by anything else
#541 [09:44] * MaxMarXD [webchat@160.red-88-6-226.staticip.rima-tde.net] has joined #minecrafthelp
#542 [09:45] <nikniknik3481> and then I can go into any village and not have any lag no matter how far
#543 [09:45] <MaxMarXD> i have problems migrating my old Premium Minecraft Account
#544 [09:45] <Greymagic27> nikniknik3481, The village isn't the problem. The amount of things going on in the village is. You can load in any other village and it will be fine, but the one by your spawn has so many golems that it's causing lag
#545 [09:45] <Greymagic27> MaxMarXD, Hey. What's the issue?
#546 [09:46] <nikniknik3481> I would normally say yes but no thats not the case
#547 [09:46] <MaxMarXD> i try to enter my email and password and they dont work
#548 [09:46] <MaxMarXD> anymore
#549 [09:46] <Greymagic27> MaxMarXD, What's the message you get?
#550 [09:46] <MaxMarXD> Error! Wrong Minecraft username or password.
#551 [09:46] <nikniknik3481> The iron golems are at spawn they are loaded an using up resources but it still is something the server can handle
#552 [09:47] <Greymagic27> MaxMarXD, I'd like to run a check for any programs that could block your connection to the mojang servers: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#553 [09:47] <Greymagic27> ??> MaxMarXD tools/hjt
#554 [09:47] <Absol> MaxMarXD: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#555 [09:47] <Absol> MaxMarXD: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#556 [09:47] <nikniknik3481> However when Im at that enderportal village the server takes up tremendous resources
#557 [09:48] <MaxMarXD> ive never used minecraft on this computer
#558 [09:48] * crafter [webchat@99-9-24-206.lightspeed.dllstx.sbcglobal.net] has joined #minecrafthelp
#559 [09:48] <nikniknik3481> I also downloaded the world and killed a lot of the iron golems for testing
#560 [09:48] <MaxMarXD> i dont use it since 2015
#561 [09:48] <Greymagic27> MaxMarXD, Even so. You could have software that is blocking your login
#562 [09:48] <nikniknik3481> but the issue does not seem to get better
#563 [09:49] <nikniknik3481> wait ill completely remove the village at spawn and then come back again
#564 [09:49] * nikniknik3481 [webchat@p5DD2C7CD.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#565 [09:51] * Evan [webchat@c-73-59-148-210.hsd1.tn.comcast.net] has joined #minecrafthelp
#566 [09:51] <crafter> I have an issue that the first time I loaded the game it will not start. after hitting play at the launcher, then single player, select work, play selected world, it loads the world and crashes a second later. It gives an error message something to do with Java crashing. I have a error log file but no idea what it means. Any chance someone can
#567 [09:51] <crafter> help?
#568 [09:52] <Greymagic27> crafter, Can you send the error log?
#569 [09:52] <Greymagic27> ??> crafter paste
#570 [09:52] <Absol> crafter: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#571 [09:53] <Evan> Hey, I've been trying to redeem my "code" to get Minecraft Windows 10 Edition, but when I hit paste and the code pops up the last digit is missing
#572 [09:53] <crafter> yes, trying to figure out how to do that in the pastebin give me a minute...
#573 [09:54] <Greymagic27> Evan, Make sure you're entering the whole code
#574 [09:54] <Evan> That's the problem, Idk how to get the code since its a paste thing
#575 [09:55] <Greymagic27> Evan, What do you mean? Where did you get the giftcode from?
#576 [09:56] <Evan> I got it since I bought minecraft before October 19th
#577 [09:56] * Mackers [webchat@5adce66a.bb.sky.com] has joined #minecrafthelp
#578 [09:56] <crafter> OK I think I got it "pasted"
#579 [09:56] <Greymagic27> crafter, Can I have the URL?
#580 [09:56] <Greymagic27> Evan, Right out each letter instead of copy/paste
#581 [09:57] <urielsalis> write*
#582 [09:57] <urielsalis> :P
#583 [09:57] <crafter> Where do I find the URL?
#584 [09:57] <Evan> I cant because the only way to get the code is to paste while on the site
#585 [09:57] <Greymagic27> urielsalis, Ehe
#586 [09:57] * Mackers [webchat@5adce66a.bb.sky.com] has quit. (Client Quit)
#587 [09:57] <Greymagic27> crafter, When you click 'paste!' it will give you a new URL that looks like this: https://paste.ubuntu.com/p/WKbwFr5kx1/
#588 [09:58] * Mackers [webchat@5adce66a.bb.sky.com] has joined #minecrafthelp
#589 [09:58] <crafter> Ah yes, I wasn't thinking LOL. https://paste.ubuntu.com/p/NWnwPrJv4q/
#590 [09:59] <Greymagic27> crafter, You're playing 1.14?
#591 [09:59] * smkymtnjoe [webchat@c-71-236-45-146.hsd1.tn.comcast.net] has joined #minecrafthelp
#592 [09:59] <crafter> Yes. Although "playing" is a strong word. Not yet. It is initial download from a game bought a year ago.
#593 [10:00] <Greymagic27> crafter, Can you try 1.13.2? Once it loads go into video settings and turn VBOs on
#594 [10:00] <urielsalis> Should be ON by default in 1.13.2
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#596 [10:00] * XCX [webchat@CMPC-188-164-145-061.CNet.Gawex.PL] has joined #minecrafthelp
#597 [10:00] <Greymagic27> O
#598 [10:00] <smkymtnjoe> everytime i try to start a world in crashes saying "The game crashed whilst updating screen events
#599 [10:00] <smkymtnjoe> Error: java.lang.IllegalStateException: failed to create a child event loop"
#600 [10:00] <Greymagic27> smkymtnjoe, Let's take a closer look at the crash report:
#601 [10:00] <crafter> How do I downgrade to 1.13.2 ?
#602 [10:00] <Greymagic27> ??> smkymtnjoe launcher/log-txt
#603 [10:01] <Absol> smkymtnjoe: We need to see your full launcher log, which is created in the game directory.
#604 [10:01] <Absol> smkymtnjoe: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#605 [10:01] * XCX [webchat@CMPC-188-164-145-061.CNet.Gawex.PL] has quit. (Client Quit)
#606 [10:01] <Greymagic27> ??> crafter change/version
#607 [10:01] <Greymagic27> ??> crafter launcher/change-version
#608 [10:01] <Absol> crafter: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#609 [10:02] <Evan> yeah, that doesnt happen
#610 [10:02] * MaxMarXD [webchat@160.red-88-6-226.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#611 [10:04] <crafter> Thanks, it is downloading a few dozen MB of stuff, looks like it will be a couple minutes maybe.
#612 [10:05] <Greymagic27> crafter, No worries
#613 [10:06] <smkymtnjoe> https://paste.gg/p/anonymous/126de1c89627487494a6301ba2ec8f52
#614 [10:07] * Aranei [webchat@56.221.broadband11.iol.cz] has quit. (Quit: webchat.esper.net)
#615 [10:07] <Greymagic27> smkymtnjoe, I'd like to check for any programs on your PC that are known to cause this issue:
#616 [10:07] <Greymagic27> ??> smkymtnjoe tools/hjt
#617 [10:07] <Absol> smkymtnjoe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#618 [10:07] <Absol> smkymtnjoe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#619 [10:07] <crafter> Same error in 1.13.2, "Java(TM) Platform SE binary has stopped working"
#620 [10:08] <Greymagic27> crafter, That issue is usually caused by bundleware. Follow the steps send by Absol to remove the bundleware:
#621 [10:08] <Greymagic27> ??> crafter av/adwcleaner
#622 [10:08] <Absol> crafter: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#623 [10:08] <Absol> crafter: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#624 [10:08] <smkymtnjoe> so what do you want me to do sorry ima little confused
#625 [10:08] * Jamie4 [webchat@cpc101670-grth11-2-0-cust77.16-4.cable.virginm.net] has joined #minecrafthelp
#626 [10:08] <Greymagic27> smkymtnjoe, Follow the steps for 'hijackthis'
#627 [10:10] <smkymtnjoe> https://paste.gg/p/anonymous/bf6e98064e7c4ec5abfd4943a098ae17
#628 [10:11] * crafter [webchat@99-9-24-206.lightspeed.dllstx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#629 [10:11] <Greymagic27> smkymtnjoe, I don't see any things there that are known to cause your crash. Are you using any sort of antivirus?
#630 [10:11] <smkymtnjoe> i dont think so
#631 [10:12] <Greymagic27> smkymtnjoe, Can you add this to your JVM arguments? '-Djava.net.preferIPv4Stack=true'
#632 [10:12] <Greymagic27> Without the quotes
#633 [10:13] <smkymtnjoe> where do i add that sorry
#634 [10:14] <Greymagic27> smkymtnjoe, Launch options --> Tick advanced options --> Latest release --> Tick JVM arguments
#635 [10:14] * Andreas [webchat@h-225-184.A151.priv.bahnhof.se] has joined #minecrafthelp
#636 [10:14] <CapFan67> smkymtnjoe, Be sure to add a space behind the last character of the existing arguments, and the new argument you're adding starting with the dash.
#637 [10:15] <smkymtnjoe> do i just add that to the end?
#638 [10:15] <Greymagic27> Yea. Add it to the end of all of them
#639 [10:15] <smkymtnjoe> with a space?
#640 [10:15] <CapFan67> Greymagic27, Well, at least add it to the one you're testing. =)
#641 [10:16] <smkymtnjoe> now try to launch a world
#642 [10:16] <smkymtnjoe> ?
#643 [10:16] <Greymagic27> smkymtnjoe, Send your JVM arguments now so I can double check quickly
#644 [10:16] <Andreas> Hello! I can not login to my account (probably because I haven't been using it for quite some time), changed password, waited with the login for an hour but still get the same message. Can anyone give me a hint what to do?
#645 [10:17] <Greymagic27> ??> Andreas account/email-missing
#646 [10:17] <Absol> Andreas: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#647 [10:17] <Absol> Andreas: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#648 [10:17] <Absol> Andreas: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#649 [10:17] <smkymtnjoe> that worked
#650 [10:17] <smkymtnjoe> thank you so much
#651 [10:17] * crafter [webchat@99-9-24-206.lightspeed.dllstx.sbcglobal.net] has joined #minecrafthelp
#652 [10:17] <Greymagic27> smkymtnjoe, No problem :)
#653 [10:18] <crafter> The cleaner program forced me to restart. I tried again in 1.14 same error message. Trying again in 1.13.2...
#654 [10:20] <crafter> And same error again in 1.13.2.
#655 [10:20] <Greymagic27> crafter, The not responding message?
#656 [10:20] <crafter> The "Java(TM) Platform SE binary has stopped working" message
#657 [10:21] <Greymagic27> crafter, Hmm ok. I'd like to get a hijackthis log to see if any programs are causing the issue
#658 [10:21] <Greymagic27> ??> crafter tools/hjt
#659 [10:21] <Absol> crafter: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#660 [10:21] <Absol> crafter: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#661 [10:25] <Andreas> @Absol Thank you, I will contact them
#662 [10:25] * Andreas [webchat@h-225-184.A151.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#663 [10:30] * lamb [webchat@c-174-49-96-166.hsd1.ga.comcast.net] has joined #minecrafthelp
#664 [10:31] <lamb> anyone know if i can get a refund for java if i just bought it
#665 [10:32] * Maxie_NL [webchat@78-21-242-102.access.telenet.be] has joined #minecrafthelp
#666 [10:32] <Greymagic27> lamb, You can. If you'd like a refund due to a technical problem we may be able to help here
#667 [10:32] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#668 [10:34] <crafter> https://paste.ubuntu.com/p/9PfZsw4syj/ However, I could find no option to run as administrator
#669 [10:35] <Greymagic27> crafter, Could you close webroot completely?
#670 [10:35] <Greymagic27> crafter, Are you using any overlays at all?
#671 [10:36] <crafter> I don't know what using overlays means, or what webroot is?
#672 [10:36] <Greymagic27> crafter, Webroot is an antivirus which your running
#673 [10:37] <crafter> Ah ok
#674 [10:37] * RowHam [webchat@cpc133010-sals4-2-0-cust664.know.cable.virginm.net] has joined #minecrafthelp
#675 [10:38] <RowHam> Process crashed with exit code -805306369 I am getting this error
#676 [10:38] <Greymagic27> ??> RowHam av/adwcleaner
#677 [10:38] <Absol> RowHam: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#678 [10:38] <Absol> RowHam: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#679 [10:38] * Neymus [webchat@sol83-1-82-244-174-8.fbx.proxad.net] has joined #minecrafthelp
#680 [10:38] <RowHam> i have dedicated 8 gb of ram to the game
#681 [10:39] <Greymagic27> RowHam, Follow the steps for adwcleaner. Your issue is usually caused by malware. ADWCleaner will remove it
#682 [10:39] * Neymus [webchat@sol83-1-82-244-174-8.fbx.proxad.net] has quit. (Client Quit)
#683 [10:39] <RowHam> i just got a clean install of windows...
#684 [10:39] <lamb> well i just bought the wrong version Greymagic27
#685 [10:39] <RowHam> there will be no malware here
#686 [10:40] <Greymagic27> ??> RowHam tools/hjt
#687 [10:40] <Absol> RowHam: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#688 [10:40] <Absol> RowHam: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#689 [10:40] <Greymagic27> lamb, Ah ok. Here are the steps to get a refund:
#690 [10:40] <Greymagic27> ??> lamb account/refund
#691 [10:40] <Absol> lamb: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#692 [10:40] * RowHam [webchat@cpc133010-sals4-2-0-cust664.know.cable.virginm.net] has quit. (Client Quit)
#693 [10:41] * cookii [webchat@mobile-107-77-198-63.mobile.att.net] has joined #minecrafthelp
#694 [10:42] <lamb> yeah i already sent in a request but i was just wondering if it would stil work
#695 [10:42] <Greymagic27> lamb, What would still work?
#696 [10:42] <cookii> whew. i dont think ive been in an irc room in ages. was wondering if anybodys got an idea of what the average response time is from mojang to emails sent through their "Contact us" page lmfao
#697 [10:42] <Greymagic27> cookii, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#698 [10:43] <cookii> rippppp
#699 [10:43] <cookii> guess i picked a bad time to want to recover my account from 2010 and start playing again lmao
#700 [10:45] <crafter> I turned it off but still can't find a way to run hijackthis as administrator
#701 [10:45] <Greymagic27> crafter, Right click the .exe and click 'run as admin'
#702 [10:46] * cookii [webchat@mobile-107-77-198-63.mobile.att.net] has quit. (Quit: webchat.esper.net)
#703 [10:47] <crafter> OK well the way it downloaded it never told me where it saved the .exe I tried multiple times it just shows up in a task bar in the bottom of chrome
#704 [10:48] <crafter> sorry found it in downloads
#705 [10:50] <Greymagic27> crafter, Could you follow these steps?
#706 [10:50] <Greymagic27> ??> crafter win/dxdiag
#707 [10:50] <Absol> crafter: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#708 [10:50] <crafter> https://paste.ubuntu.com/p/QVgJJKF3tQ/ hijackthis report is here
#709 [10:55] * Ginger [webchat@mobile-107-77-206-124.mobile.att.net] has joined #minecrafthelp
#710 [10:55] <crafter> https://paste.ubuntu.com/p/3pBSH3553z/ dxdiag report
#711 [10:57] * _Zombii_ [webchat@cable-94-189-212-5.dynamic.sbb.rs] has joined #minecrafthelp
#712 [10:57] <Greymagic27> Install these drivers: https://downloadcenter.intel.com/download/28164/Intel-Graphics-Driver-for-Windows-15-33-?product=81499
#713 [10:57] <_Zombii_> Cannot Download any version of minecraft on the Minecraft launcher.
#714 [10:58] <Greymagic27> _Zombii_, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#715 [10:58] <Greymagic27> ??> _Zombii_ tools/hjt
#716 [10:58] <Ginger> My minecraft keeps crashing after i updated it to 1.14, but now when i try and go back to 1.13.2 it still crashes
#717 [10:58] <Absol> _Zombii_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#718 [10:58] <Absol> _Zombii_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#719 [10:58] <Greymagic27> ??> Ginger launcher/log
#720 [10:58] <Absol> Ginger: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#721 [10:58] * huggebanan [webchat@h-148-37.A240.priv.bahnhof.se] has joined #minecrafthelp
#722 [10:59] <huggebanan> when i try to log in it says culdent connect to server
#723 [10:59] <Greymagic27> ??> huggebanan tools/hjt
#724 [10:59] <Absol> huggebanan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#725 [10:59] <Absol> huggebanan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#726 [11:01] <crafter> Greymagic27, just checking was it me that you were saying to install drivers or someone else?
#727 [11:01] <Ginger> https://paste.ubuntu.com/p/BM8r5pTN4c/
#728 [11:01] <Greymagic27> crafter, It was you :)
#729 [11:01] <Greymagic27> ??> Ginger av/adwcleaner
#730 [11:01] <Absol> Ginger: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#731 [11:01] <Absol> Ginger: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#732 [11:02] <huggebanan> ginger what liks the first one or the one u sent now
#733 [11:02] <Greymagic27> huggebanan, Can you follow these steps?
#734 [11:02] <Greymagic27> ??> huggebanan tools/hjt
#735 [11:02] <Absol> huggebanan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#736 [11:02] <Absol> huggebanan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#737 [11:04] * Ginger [webchat@mobile-107-77-206-124.mobile.att.net] has quit. (Quit: webchat.esper.net)
#738 [11:04] <_Zombii_> https://paste.ubuntu.com/p/w6Jb4hBCTs/
#739 [11:04] <Greymagic27> ??> _Zombii_ av/avg
#740 [11:04] <Absol> _Zombii_: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#741 [11:04] <Absol> _Zombii_: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#742 [11:05] <huggebanan> https://paste.ubuntu.com/p/5JntBZ6J3b/
#743 [11:06] <Greymagic27> huggebanan, Disable any AV you may have running/VPN
#744 [11:06] * Ginger [webchat@mobile-107-77-206-124.mobile.att.net] has joined #minecrafthelp
#745 [11:07] <huggebanan> how do i disable AV
#746 [11:07] <Greymagic27> huggebanan, What antivirus are you using?
#747 [11:07] <huggebanan> windose deffender :))
#748 [11:07] <Greymagic27> huggebanan, Hmm ok. That's not known to cause any issues with minecraft
#749 [11:07] <Greymagic27> Are you using any sort of VPN or proxy?
#750 [11:07] <huggebanan> dont know
#751 [11:07] <Ginger> ok i cleaned and restarted my computer
#752 [11:08] <Greymagic27> Ginger, Welcome back. Try minecraft
#753 [11:08] <huggebanan> vpn is off
#754 [11:08] <huggebanan> and so is proxy
#755 [11:09] <huggebanan> i cant even log in on the webbsite the log in button just gets gray
#756 [11:10] <Greymagic27> huggebanan, That's usually a sign of MCLeaks but nothing is showing in your HJT log. I'd like you to follow these steps
#757 [11:10] <Greymagic27> ??> huggebanan win/hosts
#758 [11:10] <Absol> huggebanan: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#759 [11:10] <Absol> huggebanan: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#760 [11:11] * _Zombii_ [webchat@cable-94-189-212-5.dynamic.sbb.rs] has quit. (Quit: webchat.esper.net)
#761 [11:11] <Ginger> it still crashes
#762 [11:12] <Greymagic27> ??> Ginger launcher/log-txt
#763 [11:12] <Absol> Ginger: We need to see your full launcher log, which is created in the game directory.
#764 [11:12] <huggebanan> https://paste.ubuntu.com/p/tQj78jgrZX/
#765 [11:12] <Absol> Ginger: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#766 [11:13] <Greymagic27> huggebanan, No sign of MCLeaks there. Contact your ISP and ask them if they have any idea on what's going on
#767 [11:13] <huggebanan> i dont have the lancher downloaded i cant loig ion to the minecraft webbsite
#768 [11:15] <Ginger> https://paste.ubuntu.com/p/pyP2HNMNzX/
#769 [11:15] <Greymagic27> ??> Ginger tools/hjt
#770 [11:15] <Absol> Ginger: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#771 [11:15] <Absol> Ginger: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#772 [11:17] <Ginger> https://paste.ubuntu.com/p/g8fMNJvPsQ/
#773 [11:17] <huggebanan> https://paste.ubuntu.com/p/6dgXJ73Sr9/
#774 [11:17] <Greymagic27> Ginger, No incompatible software which is good.
#775 [11:17] <Greymagic27> ??> Ginger win/dxdiag
#776 [11:17] <Absol> Ginger: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#777 [11:18] <Greymagic27> huggebanan, Contact your ISP and ask them if they have any idea on what's going on
#778 [11:18] * crafter [webchat@99-9-24-206.lightspeed.dllstx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#779 [11:20] <Ginger> https://paste.ubuntu.com/p/w6W8V5fzkv/
#780 [11:20] * EdgyDarkwulf69 [webchat@120.29.117.218] has joined #minecrafthelp
#781 [11:21] * huggebanan0 [webchat@h-148-37.A240.priv.bahnhof.se] has joined #minecrafthelp
#782 [11:21] <Greymagic27> ??> Ginger oem/hp/product-number
#783 [11:21] <Absol> Ginger: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#784 [11:21] <Absol> Ginger: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#785 [11:21] <huggebanan0> hi srry can i get the link to post this thing agin
#786 [11:22] <EdgyDarkwulf69> Uhm, hello. Is this where I can get technical help? My minecraft isn't displaying properly...
#787 [11:22] <Greymagic27> huggebanan0, I don't need you to post anything. Contact your ISP and ask them if they have any idea on what's going on
#788 [11:22] <Greymagic27> EdgyDarkwulf69, Hey. Could you send a screenshot of what you see?
#789 [11:22] <Greymagic27> ??> EdgyDarkwulf69 imgur
#790 [11:22] <Absol> EdgyDarkwulf69: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#791 [11:22] <EdgyDarkwulf69> Yes gimme a sec
#792 [11:22] <EdgyDarkwulf69> https://imgur.com/4CpUHOI
#793 [11:22] <Ginger> G6T71UA#ABA
#794 [11:22] <huggebanan0> but the other guy absol told me to or was he talking to sombody els???
#795 [11:22] <Greymagic27> huggebanan0, Absol is a bot and he was talking to someone else
#796 [11:23] <huggebanan0> okey
#797 [11:23] <Greymagic27> EdgyDarkwulf69, That looks like a driver issue to me:
#798 [11:23] <Greymagic27> ??> EdgyDarkwulf69 win/dxdiag
#799 [11:23] <Absol> EdgyDarkwulf69: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#800 [11:23] <huggebanan0> well thanks for the help
#801 [11:23] <EdgyDarkwulf69> All right, I'll try it and get back here.
#802 [11:23] <Greymagic27> huggebanan0, No worries
#803 [11:24] <Ginger> I have the product number it's G6T71UA#ABA
#804 [11:24] <Greymagic27> Ginger, Download and install this driver: https://ftp.hp.com/pub/softpaq/sp66001-66500/sp66267.exe
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#806 [11:25] * Florid [webchat@107-193-127-189.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#807 [11:25] <Florid> I have made several purchases
#808 [11:25] <Greymagic27> Florid, Hey. How can we help?
#809 [11:26] * HeyItsMufasa [webchat@ool-44c6a3aa.dyn.optonline.net] has joined #minecrafthelp
#810 [11:26] <HeyItsMufasa> hi
#811 [11:26] <Greymagic27> HeyItsMufasa, Hey. How can we help?
#812 [11:26] <Florid> i have made several different texture pack purchases and none of them work. It says to activate the texture packs and when I go to activate them it says I’ve already activated the skins and won’t let me create the world. This is the first problem.
#813 [11:27] <Greymagic27> ??> Florid bedrock/support
#814 [11:27] <Absol> Florid: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#815 [11:27] <Florid> I don’t understand
#816 [11:28] <HeyItsMufasa> So I have uninstalled java and minecraft a bunch of times now and I keep getting the -805306369 error I tried following the minecraft support page and that didnt work so, I have 8gb of ram on my computer I can run any other game fine and I am only having an issue with minecraft
#817 [11:28] <Florid> I’m playing on the iPad and need assistance with my packs that I purchased
#818 [11:28] <Greymagic27> ??> HeyItsMufasa av/adwcleaner
#819 [11:28] <Absol> HeyItsMufasa: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#820 [11:28] <Absol> HeyItsMufasa: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#821 [11:28] <Greymagic27> Florid, Read what Absol said above. We don't provide bedrock support here. https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#822 [11:29] <HeyItsMufasa> okay ill try that
#823 [11:29] <Florid> What is bedrock support?
#824 [11:29] * HeyItsMufasa [webchat@ool-44c6a3aa.dyn.optonline.net] has quit. (Client Quit)
#825 [11:29] <Greymagic27> Florid, See the link I put
#826 [11:29] * Maxie_NL [webchat@78-21-242-102.access.telenet.be] has quit. (Quit: webchat.esper.net)
#827 [11:30] <EdgyDarkwulf69> Hello greymagic, I've pasted it here. https://paste.ubuntu.com/p/YHQqmXVdfM/
#828 [11:30] <Florid> This doesn’t apply to my situation
#829 [11:30] * HeyItsMufasa [webchat@ool-44c6a3aa.dyn.optonline.net] has joined #minecrafthelp
#830 [11:30] <Greymagic27> EdgyDarkwulf69, Download and install this driver: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-vega-graphics/amd-ryzen-5
#831 [11:30] <HeyItsMufasa> Hello I'm back
#832 [11:30] <Florid> I’m not using Xbox, Microsoft 10, or VR
#833 [11:31] <Greymagic27> Florid, https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#834 [11:31] <HeyItsMufasa> moment of truth to see if it works after I did the ad thing
#835 [11:31] <HeyItsMufasa> oh damn
#836 [11:31] <HeyItsMufasa> it worked
#837 [11:31] <HeyItsMufasa> good looks
#838 [11:32] * HeyItsMufasa [webchat@ool-44c6a3aa.dyn.optonline.net] has quit. (Client Quit)
#839 [11:32] <Ginger> ok i'm in Intel installation framework
#840 [11:32] <Greymagic27> Ginger, Follow the installation instructions through, after you install them restart your PC
#841 [11:33] <EdgyDarkwulf69> downloading. will get back as soon as possible.
#842 [11:33] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#843 [11:34] * Ginger [webchat@mobile-107-77-206-124.mobile.att.net] has quit. (Quit: webchat.esper.net)
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#847 [11:37] * Ginger [webchat@mobile-107-77-206-124.mobile.att.net] has joined #minecrafthelp
#848 [11:38] <Ginger> Ok i restarted my computer so do i try and start up minecraft
#849 [11:38] <Greymagic27> Ginger, Yes please
#850 [11:41] * Ovidiudrago28 [webchat@185.168.196.38] has joined #minecrafthelp
#851 [11:41] <Ovidiudrago28> Please Help
#852 [11:42] <Greymagic27> Ovidiudrago28 Hey. What's the issue?
#853 [11:42] <Ginger> It still crashed
#854 [11:42] <Greymagic27> Ginger, Can you send a new crash report?
#855 [11:43] <Ginger> https://paste.ubuntu.com/p/9KkZTdHd6B/
#856 [11:43] <Greymagic27> ??> Ginger launcher/log-txt
#857 [11:43] <Absol> Ginger: We need to see your full launcher log, which is created in the game directory.
#858 [11:43] <Absol> Ginger: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#859 [11:45] <Ginger> https://paste.ubuntu.com/p/rpsT2nzq5g/
#860 [11:46] <Greymagic27> Ginger, Your processer and laptop are very old now. The driver I gave you was from 2014 and there are no later drivers. I'd recommend you look for a new laptop or make your own desktop PC
#861 [11:48] <Ginger> I guess i'm not playing minecraft anymore
#862 [11:48] <EdgyDarkwulf69> restarting brb
#863 [11:48] * EdgyDarkwulf69 [webchat@120.29.117.218] has quit. (Quit: webchat.esper.net)
#864 [11:48] * hammer [webchat@ip-5-186-113-90.cgn.fibianet.dk] has joined #minecrafthelp
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#867 [11:56] <eva> hello
#868 [11:57] * eva [webchat@cpc132924-bary5-2-0-cust76.know.cable.virginm.net] has quit. (Client Quit)
#869 [12:00] * EdgyDarkwulf69 [webchat@120.29.117.218] has joined #minecrafthelp
#870 [12:01] <EdgyDarkwulf69> Greymagic27 The driver update seems to have fixed it.
#871 [12:01] <EdgyDarkwulf69> Thank you for your help
#872 [12:04] * EdgyDarkwulf69 [webchat@120.29.117.218] has quit. (Client Quit)
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#874 [12:12] * panda [webchat@108-195-239-177.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#875 [12:13] <panda> hello
#876 [12:13] <Kafonus> hello
#877 [12:13] <panda> im having troulble with starting up i keep getting a crash message
#878 [12:13] <panda> yesterday everything was fine
#879 [12:13] <panda> now i keep crashing on startup
#880 [12:14] * Kafonus [webchat@80-110-104-1.cgn.dynamic.surfer.at] has quit. (Client Quit)
#881 [12:14] <Lurks> panda what's the crash message?
#882 [12:15] <panda> Unable to extract native files.
#883 [12:15] <panda> Error details: The process cannot access the file because it is being used by another process.
#884 [12:15] <panda> Filename on disk: MANIFEST.MF
#885 [12:15] <panda> Path: C:\Users\earne\AppData\Local\Temp\4445-7733-7d6b-7240\META-INF\MANIFEST.MF
#886 [12:19] * BIGODINHA [webchat@bb27214e.virtua.com.br] has joined #minecrafthelp
#887 [12:20] <BIGODINHA> I CAN`T FINTISH ING TEST
#888 [12:24] * lamb [webchat@c-174-49-96-166.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#889 [12:24] * panda [webchat@108-195-239-177.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
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#891 [12:33] * Beckon36 [webchat@184.170.76.43] has joined #minecrafthelp
#892 [12:34] <Beckon36> Hello
#893 [12:34] <Beckon36> Im having realm problems
#894 [12:35] <Beckon36> when trying to renew the realm i get an error that says "your realm cannot be created"
#895 [12:35] <Beckon36> And before trying to renew it only pc players were able to access it
#896 [12:44] * daggeteo [webchat@185-86-107-168.pool.ovpn.com] has quit. (Quit: webchat.esper.net)
#897 [12:45] <Ovidiudrago28> Srr i was offline but i still need help
#898 [12:46] <Ovidiudrago28> When i log intro my account on minecraft it says that i dont have minecraft and need to purchase it
#899 [12:46] <Ovidiudrago28> i have paid
#900 [12:46] <Ovidiudrago28> ..
#901 [12:47] <Ovidiudrago28> It worked before restrting my pc
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#905 [13:05] * suzanka2007 [webchat@cng15.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#906 [13:08] <suzanka2007> I can't in minecraft
#907 [13:09] * iiAmxzing [webchat@c-24-0-218-186.hsd1.nj.comcast.net] has joined #minecrafthelp
#908 [13:09] <iiAmxzing> hello
#909 [13:09] <suzanka2007> paste.ubuntu.com/p/kYsSc5dnrx/
#910 [13:10] <suzanka2007> I have this problem
#911 [13:10] <iiAmxzing> I've been wondering if Optifine was safe to download, because Google Chrome says it isn't.
#912 [13:10] <Lurks> iiAmxzing hello
#913 [13:10] <suzanka2007> someone can help me
#914 [13:10] <suzanka2007> paste.ubuntu.com/p/kYsSc5dnrx/
#915 [13:11] <suzanka2007> i have this problem
#916 [13:11] <Lurks> suzanka2007 your system migh te too old to run, u could possible to try update the driver
#917 [13:11] <Lurks> suzanka2007 <https://help.mojang.com/customer/portal/articles/928493>
#918 [13:11] <iiAmxzing> any operator or voiced person online?
#919 [13:13] <suzanka2007> i trying this but that not wwork
#920 [13:14] <Lurks> iiAmxzing "we are a community of volunteers, we cannot necessarily have our attention fully on #minecrafthelp all of the time. Some of us are at work or school, and others might actually be playing Minecraft. Please be patient after asking a question; it will be seen and answered eventually."
#921 [13:14] <iiAmxzing> ok
#922 [13:14] <iiAmxzing> But anyway, my question.
#923 [13:14] <iiAmxzing> Is optfine safe to download?
#924 [13:14] <iiAmxzing> optifine*
#925 [13:15] <Lurks> suzanka2007 imafraid u need to buy a new laptop
#926 [13:15] <Lurks> iiAmxzing i'm not sure where to get it official, i haven't used it
#927 [13:17] * Maxididi [webchat@ver78-9-83-157-4-71.fbx.proxad.net] has joined #minecrafthelp
#928 [13:17] <iiAmxzing> the official is at optifine.net
#929 [13:17] * mummy4minecraft [webchat@174-30-101-110.wrbg.centurylink.net] has joined #minecrafthelp
#930 [13:18] <mummy4minecraft> Realm says "expired" I've confirmed it is paid up. How do I fix this?
#931 [13:19] <Maxididi> The game crashed whilst unexpected error
#932 [13:19] <Maxididi> Error: java.lang.RuntimeException: No OpenGL context found in the current thread. I can't download any version
#933 [13:21] <urielsalis> suzanka2007, still here?
#934 [13:21] <urielsalis> ??> Maxididi win/dxdiag
#935 [13:21] <Absol> Maxididi: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#936 [13:21] <urielsalis> mummy4minecraft, are you the owner of the realm?
#937 [13:21] <Maxididi> already did
#938 [13:21] <urielsalis> Maxididi, give us the link
#939 [13:22] <Maxididi> when i paste it it dont work
#940 [13:22] <urielsalis> Maxididi, what do you mean with that?
#941 [13:22] <mummy4minecraft> yes
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#944 [13:23] <Maxididi> https://paste.ubuntu.com the link dont work
#945 [13:23] <iiAmxzing> @urielsalis Excuse me, Is Optifine safe to download? My computer says that it's not
#946 [13:24] <urielsalis> iiAmxzing, Its a third party site with a third party mod so no one can be sure if its safe
#947 [13:24] <Maxididi> Then, press the "Paste!" option and it will redirect you to a URL with all the text you pasted i am not redirected to an URL
#948 [13:24] <mummy4minecraft> I have two options "Renew Realm" or "Delete Realm" I've confirmed that the account is paid up. The last time this happened we hit Renew and ended up paying twice per month for several months until it all got sorted out
#949 [13:24] <mummy4minecraft> How do we correct this? Ideas???
#950 [13:24] <Maxididi> ok now it work
#951 [13:24] <Maxididi> https://paste.ubuntu.com/p/FBp5dfw5X4/
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#953 [13:28] <urielsalis> mummy4minecraft, Have you contacted Mojang about it? They can probably also refund the double months
#954 [13:29] <urielsalis> ??> Maxididi launcher/log
#955 [13:29] <Absol> Maxididi: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#958 [13:31] <mummy4minecraft> Mojang has not responded but Apple has taken care to delete the new account. That was months ago and now we are facing the same issue.
#959 [13:31] <urielsalis> mummy4minecraft, how long ago have you sent the email?
#960 [13:32] <mummy4minecraft> Now our only options are to renew or delete
#961 [13:32] <mummy4minecraft> is this a common problem for everyone else too??
#962 [13:32] <urielsalis> mummy4minecraft, not many people here use realms so we dont know if this kind of issues are common
#963 [13:32] <urielsalis> mummy4minecraft, but a quick check in the bugtracker for realms shows nothing
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#966 [13:36] <mummy4minecraft> okay...thanks anyway
#967 [13:36] * Maxididi [webchat@ver78-9-83-157-4-71.fbx.proxad.net] has joined #minecrafthelp
#968 [13:37] <Maxididi> The game crashed whilst unexpected error
#969 [13:37] <Maxididi> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#970 [13:37] <Maxididi> anyone is hee ?
#971 [13:38] <Maxididi> here?*
#972 [13:38] * mummy4minecraft [webchat@174-30-101-110.wrbg.centurylink.net] has quit. (Quit: webchat.esper.net)
#973 [13:38] <urielsalis> ??> Maxididi launcher/log
#974 [13:38] <Absol> Maxididi: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#975 [13:38] <Lurks> Maxididi did u follow the intrusction by the other helper?
#976 [13:39] <Maxididi> https://paste.ubuntu.com/p/kmc654XgdZ/
#977 [13:39] <urielsalis> Maxididi, what happens in 1.14?
#978 [13:39] <Maxididi> 1.14 work
#979 [13:39] <Maxididi> but not others
#980 [13:39] <urielsalis> Maxididi, 1.13.2?
#981 [13:39] <Maxididi> i test wair
#982 [13:39] <Maxididi> wait*
#983 [13:41] <Maxididi> 1.13.2 work too
#984 [13:42] <urielsalis> Maxididi, sounds like a problem with the install of 1.10.2 you have then
#985 [13:42] <urielsalis> Maxididi, we only help with the latest version here
#986 [13:42] <Maxididi> ...
#987 [13:42] <Maxididi> 1.9 and 1.11 dont work too
#988 [13:42] <Maxididi> i need one of those version or i can't play ...
#989 [13:42] <Maxididi> so how can i fix this ?
#990 [13:43] <urielsalis> ??> Maxididi win/reinst
#991 [13:43] <Absol> Maxididi: You may need to reinstall the locally installed files that Minecraft puts into place.
#992 [13:43] <Absol> Maxididi: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#994 [13:45] * bluewindora [webchat@c-71-206-171-233.hsd1.va.comcast.net] has joined #minecrafthelp
#995 [13:45] <bluewindora> hello
#996 [13:45] * crafter [webchat@99-9-24-206.lightspeed.dllstx.sbcglobal.net] has joined #minecrafthelp
#997 [13:45] <bluewindora> hi
#998 [13:46] <DWhite240> ok so ive been to every edge of the mojang help forums, basically i cant log in, i know for a fact im using the right email. but i cant change my password because i cant recieve emails from mojang so it seems, i contacted mojang help through email and i got a verification email but i never recieved a response and the "when should i hear back" is pa
#999 [13:46] <DWhite240> st the date that i opened the case
#1000 [13:46] <crafter> Just wanted to say thanks to grey(whatever the rest of the handle was). The driver update solved it thanks so much! I would have said thanks immediately, but my kids were too anxious to play!
#1001 [13:46] <DWhite240> idk what to do lol
#1002 [13:47] <bluewindora> i have problems accessing my account and was somehhow directed to here. my ign is Bluewindora
#1003 [13:47] <mattym> bluewindora, Did you already contact Mojang support.
#1004 [13:47] <mattym> DWhite240, What date was the ticket sent?
#1005 [13:48] <DWhite240> the 19th
#1006 [13:48] <mattym> DWhite240, Of?
#1007 [13:48] <bluewindora> yes
#1008 [13:48] <bluewindora> many times
#1009 [13:48] <DWhite240> this month
#1010 [13:48] <DWhite240> last month
#1011 [13:48] <mattym> bluewindora, Wait on their reply.
#1012 [13:48] <DWhite240> lol
#1013 [13:48] * Bobby [webchat@185.183.147.7] has joined #minecrafthelp
#1014 [13:48] <mattym> DWhite240, Read the date on the page again.
#1015 [13:48] <bluewindora> i have for over a year
#1016 [13:48] <mattym> bluewindora, Only Mojang can help with account issues.
#1017 [13:48] <DWhite240> oooh theyre on march 23rd
#1018 [13:48] <DWhite240> rippp my b
#1019 [13:49] <DWhite240> i sent the ticket april 19th just read over that xD ty
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#1021 [13:49] <Bobby> Hey, so me and my friends have a server and whenerver someone leaves the end they go down to level 0, anyone knows what the issue is?
#1022 [13:49] * DWhite240 [webchat@12.91.160.158] has quit. (Client Quit)
#1023 [13:50] <mattym> Bobby, How are they leaving?
#1024 [13:50] <Maxididi> OMFG
#1025 [13:50] <Maxididi> THX TO HELPERSµ
#1026 [13:50] <Bobby> Through the portal in the middle from when the dragon dies
#1027 [13:50] <mattym> Bobby, Not seen any reports of that, but you should check the bug tracker.
#1028 [13:51] <Bobby> I've tried searching the bug tracker but nothing looked relevant to it.
#1029 [13:51] <Bobby> The server is running on spigot
#1030 [13:51] <mattym> Bobby, Then contact the spigot support resources.
#1031 [13:51] * Lord_of_Life [~Lord@46.217.156.216] has quit. (Ping timeout: 190 seconds)
#1032 [13:51] <Bobby> Alright, I'll try that
#1033 [13:57] * Lord_of_Life [~Lord@77.28.172.60] has joined #minecrafthelp
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#1035 [14:06] <Maxididi> i need help
#1036 [14:06] <Maxididi> Mouse must be created before you can read events
#1037 [14:06] <Maxididi> what is this ?
#1038 [14:09] * Kam2312 [webchat@141-126-082-079.dhcp.chtrptr.net] has joined #minecrafthelp
#1039 [14:10] <Kam2312> I don't know what email I used to make my account and I cant migrate
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#1043 [14:27] <Lurks> Kam2312 have u tried all the email u know in here? https://account.mojang.com/password
#1044 [14:28] <Kam2312> ill try
#1045 [14:34] * florent [webchat@ile74-1-82-244-20-214.fbx.proxad.net] has joined #minecrafthelp
#1046 [14:35] <florent> hi
#1047 [14:36] * florent [webchat@ile74-1-82-244-20-214.fbx.proxad.net] has quit. (Client Quit)
#1048 [14:38] <Kam2312> is anyway to migrate my account without my email
#1049 [14:40] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#1050 [14:40] * minecraftplayer123 [webchat@c-73-163-72-181.hsd1.md.comcast.net] has joined #minecrafthelp
#1051 [14:40] <minecraftplayer123> hello
#1052 [14:40] * Usern [webchat@ip-78-45-141-175.net.upcbroadband.cz] has joined #minecrafthelp
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#1054 [14:42] <Usern> I have a small question. When i delete my mojang account, does it send an email notification of the deletion?
#1055 [14:44] <urielsalis> Usern, why you ask?
#1056 [14:46] <Usern> in my emails i have password reset emails from mojang from 2016, but when i tried to log in now i counldnt. Reseting my password didnt send anything to my email.
#1057 [14:46] <Usern> i just registered with that email adress and it worked
#1058 [14:46] <Usern> i dont remember deleting my account
#1059 [14:48] * Awesome_Zander [webchat@c-174-62-125-54.hsd1.ca.comcast.net] has joined #minecrafthelp
#1060 [14:49] <Awesome_Zander> Hi
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#1062 [14:51] * hannah [webchat@162.221.87.130] has joined #minecrafthelp
#1063 [14:51] <hannah> hi
#1064 [14:53] <Usern> hannah I have a small question. When i delete my mojang account, does it send an email notification of the deletion?
#1065 [14:54] <urielsalis> ??> Usern account/hacked
#1066 [14:54] <Absol> Usern: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1067 [14:54] <Absol> Usern: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1068 [14:59] <Usern> It wasnt hacked. It just dissapeared. I just made a test account and deleted it. Turns out it does send an email. Better call Sherlock Holmes.
#1069 [14:59] <Usern> it had nothing bought in it also
#1070 [14:59] * Gavintheglorious [webchat@pool-71-244-235-145.bltmmd.fios.verizon.net] has joined #minecrafthelp
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#1072 [14:59] <urielsalis> sigh
#1073 [15:01] <Gavintheglorious> Well, Minecraft marketplace wont even let me install anything, I was trying to get the traveling trader which I did click on "get this item" but it brought me to a blank page that was untitled and there was nothing on there.
#1074 [15:01] <urielsalis> ??> Gavintheglorious support/bedrock
#1075 [15:01] <urielsalis> ??> Gavintheglorious info/bedrock
#1076 [15:02] <urielsalis> ??> Gavintheglorious bedrock/support
#1077 [15:02] <Absol> Gavintheglorious: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#1078 [15:02] <Gavintheglorious> I aint doing bedrock basically I am on for java edition
#1079 [15:02] <urielsalis> Gavintheglorious, The java edition doesnt have a marketplace
#1080 [15:03] <Gavintheglorious> Oh.
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#1083 [15:10] * screee [webchat@mta-24-243-81-149.stx.rr.com] has joined #minecrafthelp
#1084 [15:10] <screee> I forgot my username
#1085 [15:10] <screee> on my old minecraft premium account
#1086 [15:11] <screee> I am trying to migrate my mojang account
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#1088 [15:14] * boyo [webchat@pool-74-109-180-165.albyny.fios.verizon.net] has joined #minecrafthelp
#1089 [15:15] <boyo> it says ERROR is unable to save download
#1090 [15:16] <Lurks> boyo If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1091 [15:18] <boyo> That didn't work Lurks
#1092 [15:18] <urielsalis> ??> boyo tools/hjt
#1093 [15:18] <Absol> boyo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1094 [15:18] <Absol> boyo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1095 [15:20] <boyo> that didn't work either
#1096 [15:20] <urielsalis> boyo, give us the link
#1097 [15:20] <boyo> wdym
#1098 [15:20] <urielsalis> boyo, read the Absol instructions again
#1099 [15:21] <boyo> bro im only 14 I don't know how to do this crap bro
#1100 [15:21] <urielsalis> ??> boyo scold/age
#1101 [15:21] <Absol> boyo: If you are under the age of 16 or have no idea how computers work, please get your parent or someone else who knows computers to assist you.
#1102 [15:22] <boyo> ok but my parents are old and I have know idea how to work computers they are like 55
#1103 [15:22] <boyo> and I also I went to ur link and it said it was a old system that could give me a virus
#1104 [15:23] <urielsalis> boyo, Hijackthis is made by TrendMicro, a antivirus company
#1105 [15:23] <urielsalis> boyo, if you dont follow our instructions we cannot help you
#1106 [15:23] <boyo> well can u at least dumb down ur instructions
#1107 [15:24] <urielsalis> boyo, they are as dumb down as they can be
#1108 [15:24] <urielsalis> ??> boyo tools/hjt
#1109 [15:24] <Absol> boyo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1110 [15:24] <Absol> boyo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1111 [15:27] <boyo> ok I went to the link it wouldn't let me download it and I looked for accept
#1112 [15:27] <urielsalis> ??> boyo tools/mch
#1113 [15:27] <Absol> boyo: Download: https://github.com/urielsalis/mchtool/raw/master/bin/mchtool.exe
#1114 [15:27] <Absol> boyo: We created a tool to gather some common diagnostic reports in a easier way. Please run it and follow its instructions. When you are done, paste the output in the channel
#1115 [15:31] <boyo> ok I downloaded it the run,save,cancel bar came up. I hit run and it saved it to my computer, but when I tried to physciallly run the mchtool it said my pc was not capable of run this application?
#1116 [15:31] <urielsalis> boyo, what is the exact message?
#1117 [15:32] <boyo> This app cant run on your pc, to find a version for your pc, check with the software publisher
#1118 [15:33] <urielsalis> boyo, then you need to follow the HJT instructions, no other way
#1119 [15:33] <urielsalis> boyo, or get a parent to assist you
#1120 [15:33] <boyo> it didn't give me the instructions
#1121 [15:34] <urielsalis> ??> boyo tools/hjt
#1122 [15:34] <Absol> boyo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1123 [15:34] <Absol> boyo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1124 [15:35] <boyo> urielsalis I don't know what ??>boyo tools/hjt means
#1125 [15:36] <urielsalis> boyo, you need to follow the instructions Absol writes after it
#1126 [15:36] <boyo> oh ok but ive been doing that thanks for clarifying
#1127 [15:44] <Beckon36> so can anyone help with my realm problem
#1128 [15:45] <Beckon36> only pc players could join until the realm expired at which point i tried to renew it and it could not be created.
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#1130 [15:50] <xDashPvP1337> When im download the 1.14 it say ''could not download raidhorn_03ogg
#1131 [15:51] * Steven [webchat@47.138.151.41] has joined #minecrafthelp
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#1133 [15:52] <Lurks> few second too late, -sigh-
#1134 [15:53] <Steven> I have been having seemingly random crashes while playing, the crash reports it was "unable to create new native thread", any ideas what might be the cause?
#1135 [15:53] <Beckon36> My realm is messes up. only pc players could join until the realm expired at which point i tried to renew it and it could not be created.
#1136 [15:55] <Lurks> Beckon36 java is only on PC, im not sure whatelse
#1137 [15:57] <urielsalis> There are bedrock realms
#1138 [15:58] <Lurks> Steven https://bugs.mojang.com/browse/MC-137353
#1139 [16:02] <Steven> ty
#1140 [16:03] * Cerenis [webchat@117-157-053-185.ip-addr.innogy-telnet.de] has joined #minecrafthelp
#1141 [16:05] * t [webchat@ip4d14f8c2.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#1142 [16:05] <Cerenis> Hello, I have trouble logging into my account. I've already tried to mail support 12 Days ago but unfortunately I didnt got an reply yet
#1143 [16:05] * t is now known as Guest58336
#1144 [16:05] <Cerenis> When I try to reset my password, no mail gets send to my email therefor I cannot reset it . Not sure what I should do now
#1145 [16:06] <Cerenis> I migrated my account 2 years ago and haven't played ever since
#1146 [16:06] <Lurks> Cerenis unfortunately you have to wait longer https://help.mojang.com/customer/portal/articles/359446
#1147 [16:06] * Guy [webchat@71-223-40-124.phnx.qwest.net] has joined #minecrafthelp
#1148 [16:07] <Guy> Hello
#1149 [16:07] <Cerenis> Wow okay, I'm just scared my account got hacked or something
#1150 [16:07] <Lurks> Guy hi
#1151 [16:07] <Cerenis> Hello
#1152 [16:07] <Guy> I need help with my launcher
#1153 [16:07] <Guy> Kinda
#1154 [16:07] <Guy> So before whenever I clicked the launcher and tried to start minecraft it would load and then not open minecraft\
#1155 [16:07] <Guest58336> when i want to log in to the minecraft launcher on windows 10 i get the report couldnt connect to servers
#1156 [16:08] <Guest58336> can someone help?
#1157 [16:08] <Guy> when I tried to reopen minecraft it would say already logged in
#1158 [16:08] <Guy> NOW though, It would say save error
#1159 [16:08] <Guy> What do I do?
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#1162 [16:09] <Lurks> Guy something like this? "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1163 [16:10] <Guy> I did I just deleted malibyte or whatever its called
#1164 [16:10] <Guy> I'll try to launch Mine craft and if it fails again i'll try to delete other stuff
#1165 [16:10] <Beckon36> My realm is messes up. It's on bedrock and only pc players could join until the realm expired at which point i tried to renew it and it could not be created.
#1166 [16:16] * ZoroTGB [webchat@c-71-228-149-199.hsd1.az.comcast.net] has joined #minecrafthelp
#1167 [16:16] <ZoroTGB> hey-o
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#1169 [16:19] <Guy> AYY,I think my minecraft works now
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#1172 [16:22] <yad> hi
#1173 [16:23] <partickmao> hi
#1174 [16:23] <yad> I bought my minecraft account yesterday and I never got the TID
#1175 [16:24] <Beckon36> This chat i s worthless and not helpful at all!! It's just a massive collection of idiots who have no clue what they are doing and come here with questions that have obvious answers.
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#1179 [16:27] * Logan [webchat@12.113.26.136.in-addr.arpa] has joined #minecrafthelp
#1180 [16:28] <Logan> does anyone know how to recover my legacy username
#1181 [16:29] <thgilfodrol> ??> Logan account/send-email
#1182 [16:29] <Absol> Logan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1183 [16:29] <Absol> Logan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1184 [16:29] <thgilfodrol> Logan: you will have to find your transaction ID, and include it in the email
#1185 [16:30] <Logan> yea theres no way i have that anymore its been almost 10 years
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#1187 [16:35] * tubatroop [webchat@c-98-236-144-42.hsd1.pa.comcast.net] has joined #minecrafthelp
#1188 [16:36] <tubatroop> do you know of better way of accessing my account? I tried to reset the password but i don't get the email and i can't log in to change the address. I read something about security questions but don't know how to get there
#1189 [16:38] <tubatroop> i just get stuck in a loop
#1190 [16:39] <tubatroop> i do have an email from when i migrated my account in 2018, so they should have it
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#1194 [16:47] <vantagilt> Hey guys, here for help with linux server upgrade to 1.14.
#1195 [16:47] <ErozeShrapnel> well, i cant play because it just crashes every time i try to launch the game.
#1196 [16:47] <vantagilt> getting a --noconsole is not a recognized option error
#1197 [16:47] <vantagilt> Anyone seen something similar?
#1198 [16:48] <ErozeShrapnel> ive seen this issue with 1.13 but idk if its happening now
#1199 [16:50] <ErozeShrapnel> uh
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#1204 [17:01] <Ronjansje> hii
#1205 [17:01] <Ronjansje> ?
#1206 [17:01] <partickmao> hello
#1207 [17:01] <Ronjansje> i cant download 1.10.2 version
#1208 [17:02] <partickmao> anyone knows why I cannot log in in the launcher? It says: Could not connect to server.
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#1212 [17:10] * TheBielCartoons [webchat@d173-238-99-83.home4.cgocable.net] has joined #minecrafthelp
#1213 [17:11] <TheBielCartoons> When I open my launcher and launch 1.13 it loads and then freezes, followed by it crashing with no report.
#1214 [17:11] <TheBielCartoons> I tried 1.12, 1.12.2, 1.13 and 1.14 all have the same load for a bit, then stop responding and crash.
#1215 [17:12] <Lurks> TheBielCartoons Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1216 [17:12] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to
#1217 [17:12] <TheBielCartoons> Sorry but run what?
#1218 [17:12] <TheBielCartoons> Minecraft?
#1219 [17:13] <Lurks> dowonload Malwarebytes ADWCleaner, run the program
#1220 [17:13] <TheBielCartoons> Ok
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#1224 [17:23] <gamjam> hey, I downloaded the new minecraft update for windows ten, and it downloaded fine but when I went to open it, it flashes orange at the bottom of my screen and wont open. if I click on the application I see it flash in from the left side of my screen but that's it
#1225 [17:43] * Mickey [webchat@68.171.65.43] has joined #minecrafthelp
#1226 [17:45] <Mickey> Hello! I need help with my Minecraft Launcher. Whenever I attempt to launch the game, it doesn't launch properly, and just closes the launcher without saying anything. When I go to try again, it says Minecraft is open, so I go to task manager, but it isn't running. Worst of all, I can't trace the issue, because it never gives me a crash report.
#1227 [17:50] * Memlurd [webchat@cpe-24-95-152-180.natcky.res.rr.com] has joined #minecrafthelp
#1228 [17:51] <Memlurd> I need help with my Security questions not resetting.
#1229 [17:52] * redaro [webchat@c-76-113-118-189.hsd1.nm.comcast.net] has joined #minecrafthelp
#1230 [17:53] <redaro> Hello, four of the five servers I have I cannot log into, it show this error code. io.netty,AbstractChannel$AnnotatedConnectException: Connection refused: no further information:
#1231 [17:54] <tyteen4a03> ??> Memlurd account/send-email
#1232 [17:54] <Absol> Memlurd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1233 [17:54] <Absol> Memlurd: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1234 [17:54] <tyteen4a03> ??> Mickey launcher/log
#1235 [17:54] <Absol> Mickey: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1236 [17:54] <Memlurd> ok thank you
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#1238 [17:56] * DX_Crusade [webchat@dynamic-24-42-236-40.knology.net] has joined #minecrafthelp
#1239 [17:57] <DX_Crusade> Whenever I try to play Minecraft it shows a message saying it could not download something
#1240 [17:57] * Michael [webchat@47.198.16.97] has joined #minecrafthelp
#1241 [17:58] * Michael is now known as Guest53048
#1242 [17:59] <tyteen4a03> ??> DX_Crusade tools/hjt
#1243 [17:59] <Absol> DX_Crusade: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1244 [17:59] <Absol> DX_Crusade: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1245 [17:59] * Guest53048 [webchat@47.198.16.97] has quit. (Client Quit)
#1246 [18:04] <Mickey> I'm responding to the help I recieved earlier, I went to the page, and It didn't really help. Nothing opened. The launcher just closed on me.
#1247 [18:05] <tyteen4a03> Mickey: are you using the latest version of the launcher on minecraft.net/download?
#1248 [18:05] <Mickey> Yes, I'm pretty sure I am. I can check, just in case.
#1249 [18:05] <DX_Crusade> there is no link
#1250 [18:06] <tyteen4a03> DX_Crusade: have you pasted the content on Ubuntu Paste?
#1251 [18:06] <DX_Crusade> yes
#1252 [18:06] <tyteen4a03> DX_Crusade: then the link is in the address bar
#1253 [18:07] <DX_Crusade> https://paste.ubuntu.com/
#1254 [18:07] <DX_Crusade> is that it?
#1255 [18:08] <thgilfodrol> DX_Crusade: you need to click the button at the bottom that says "Paste!"
#1256 [18:08] <DX_Crusade> I did
#1257 [18:10] <thgilfodrol> DX_Crusade: when you click the "Paste!" button to paste the log, it will send you to a page showing you the log. the link in the address bar is the url you need to post here
#1258 [18:11] <DX_Crusade> https://paste.ubuntu.com/p/GmFpXwnZtR/
#1259 [18:12] <thgilfodrol> ??> DX_Crusade av/bytefence
#1260 [18:12] <Absol> DX_Crusade: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1261 [18:13] <Mickey> Yes I'm using the latest version of the launcher. I'm just going to drop it, and from now on use another computer for Minecraft. Thanks.
#1262 [18:13] * BobtheKing [webchat@c-73-76-129-68.hsd1.tx.comcast.net] has joined #minecrafthelp
#1263 [18:13] <BobtheKing> Hello, my game keeps crashing as soon as I load into a world.
#1264 [18:13] * Mickey [webchat@68.171.65.43] has quit. (Quit: webchat.esper.net)
#1265 [18:13] <BobtheKing> What do i do?
#1266 [18:13] <thgilfodrol> ??> BobtheKing launcher/log-txt
#1267 [18:14] <Absol> BobtheKing: We need to see your full launcher log, which is created in the game directory.
#1268 [18:14] <Absol> BobtheKing: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1269 [18:22] <BobtheKing> https://paste.ubuntu.com/p/dcKyVRwcQb/
#1270 [18:22] <BobtheKing> It took a while to copy all of it
#1271 [18:22] <thgilfodrol> BobtheKing: you can press ctrl + A to copy everything in one go
#1272 [18:22] <thgilfodrol> BobtheKing: well, select then copy
#1273 [18:23] <BobtheKing> oh
#1274 [18:23] <BobtheKing> well
#1275 [18:24] <BobtheKing> so does it show why my game keeps crashing?
#1276 [18:25] <BobtheKing> i have been trying to figure it out or the past 2 hours
#1277 [18:25] <thgilfodrol> ??> BobtheKing win/.minecraft
#1278 [18:25] <Absol> BobtheKing: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1279 [18:26] <thgilfodrol> BobtheKing: do you see any txt files in the crash-reports folder in .minecraft/?
#1280 [18:26] * DX_Crusade [webchat@dynamic-24-42-236-40.knology.net] has quit. (Quit: webchat.esper.net)
#1281 [18:27] <BobtheKing> wait i'm confused what do i do?
#1282 [18:27] <thgilfodrol> BobtheKing: on second thought, can you follow the steps below to generate a dxdiag log?
#1283 [18:27] <thgilfodrol> ??> BobtheKing win/dxdiag
#1284 [18:27] <Absol> BobtheKing: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1285 [18:30] <BobtheKing> https://paste.ubuntu.com/p/mNGzPbk5sX/
#1286 [18:31] <BobtheKing> ok all done
#1287 [18:31] <thgilfodrol> BobtheKing: one moment
#1288 [18:31] <BobtheKing> np
#1289 [18:34] <thgilfodrol> BobtheKing: see if you can download and install the driver download second in the list on the left, from https://downloadcenter.intel.com/download/28662?product=81016
#1290 [18:34] * mooshroom [~mooshroom@92.40.248.52.threembb.co.uk] has joined #minecrafthelp
#1291 [18:35] <thgilfodrol> BobtheKing: it should start with win64 and end with .exe
#1292 [18:35] * mooshroom [~mooshroom@92.40.248.52.threembb.co.uk] has quit. (Client Quit)
#1293 [18:35] <BobtheKing> got it
#1294 [18:37] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1295 [18:37] <BobtheKing> it says my computer does not meet the minimum requirements for installing the software
#1296 [18:37] * vinny [webchat@47.148.226.159] has joined #minecrafthelp
#1297 [18:37] <thgilfodrol> BobtheKing: try the one at https://downloads.dell.com/FOLDER03821245M/1/Video_Driver_Y5VF2_WN32_10.18.14.4414_A03.EXE
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#1299 [18:40] <BobtheKing> i tried once and it said the update installer operation was unsuccessful, so i tried it again and it said the same thing.
#1300 [18:41] <thgilfodrol> BobtheKing: can you give me your dell service tag?
#1301 [18:41] <thgilfodrol> ??> BobtheKing oem/dell/service-tag
#1302 [18:41] <Absol> BobtheKing: You can find your Service Tag here: https://www.dell.com/support/contents/us/en/19/category/Product-Support/Self-support-Knowledgebase/locate-service-tag
#1303 [18:43] <BobtheKing> FXH6H22
#1304 [18:45] <thgilfodrol> BobtheKing: give this one a shot: https://downloads.dell.com/FOLDER03821245M/1/Video_Driver_Y5VF2_WN32_10.18.14.4414_A03.EXE
#1305 [18:46] <BobtheKing> Also unsuccessful
#1306 [18:46] <thgilfodrol> BobtheKing: on second glance, that looks like the same link I sent you before that
#1307 [18:46] <BobtheKing> oh alright
#1308 [18:46] <thgilfodrol> BobtheKing: can you go to https://www.dell.com/support/home/ca/en/cadhs1/Products/ , and click on the Detect PC button?
#1309 [18:47] <BobtheKing> ok what do i do from there?
#1310 [18:47] <thgilfodrol> BobtheKing: if it finds your pc, go to the Drivers/Downloads page and filter by Video for the category
#1311 [18:48] <thgilfodrol> BobtheKing: make sure Operating system is set to your OS (win 8.1 64 bit I think)
#1312 [18:48] <thgilfodrol> BobtheKing: can you right click on the download button for the Intel option that should pop up, copy the link, and paste it here?
#1313 [18:49] <BobtheKing> https://downloads.dell.com/FOLDER03821245M/1/Video_Driver_Y5VF2_WN32_10.18.14.4414_A03.EXE
#1314 [18:50] <thgilfodrol> BobtheKing: can you try downloading that one one last time, and running it? you might need to right click and click on Run as administrator
#1315 [18:52] <BobtheKing> same thing happened
#1316 [18:52] <BobtheKing> i also didn't have an option to run as administrator
#1317 [18:52] <thgilfodrol> BobtheKing: can you try launching 1.13.2, see if that works?
#1318 [18:55] <BobtheKing> i was in the world for like 2 seconds and it crashed again
#1319 [18:55] <BobtheKing> is my computer just not good enough to run it?
#1320 [18:56] <thgilfodrol> BobtheKing: kind of. it looks like the issue described at https://www.reddit.com/r/Minecraft/comments/bc34cs/psa_want_to_play_114_on_an_old_intel_integrated/
#1321 [18:57] <thgilfodrol> BobtheKing: unfortunately, dell has a poor track record with allowing its customers to install drivers as they become available from Intel (or w/e), meaning that you're stuck with whatever Dell decided to provide
#1322 [18:57] <BobtheKing> So I have to buy a new laptop in order to play minecraft?
#1323 [18:57] * cody6 [webchat@pool-108-22-204-91.hgrtmd.east.verizon.net] has joined #minecrafthelp
#1324 [18:57] <thgilfodrol> BobtheKing: in this case, the latest official one from Intel was released less than 2 months ago, whereas the one from Dell is from 3 years ago. you're currently on a driver that's almost 5 years old
#1325 [18:58] <BobtheKing> Oh jeez
#1326 [18:58] <cody6> everytime I try to open Minecraft, it says driver doesn't seem to support open gl
#1327 [18:58] <thgilfodrol> BobtheKing: the first download I linked is the Intel one
#1328 [18:58] <BobtheKing> yeah
#1329 [18:58] <thgilfodrol> BobtheKing: you can try a reinstall of the game files in case this is just a corruption of the game files
#1330 [18:58] <thgilfodrol> ??> BobtheKing win/.minecraft
#1331 [18:58] <Absol> BobtheKing: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1332 [18:59] <thgilfodrol> BobtheKing: try closing the game and launcher, then renaming your .minecraft folder to ".minecraft_old."
#1333 [18:59] <thgilfodrol> BobtheKing: then try launching the game again
#1334 [18:59] <thgilfodrol> ??> cody6 win/dxdiag
#1335 [18:59] <Absol> cody6: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1336 [19:01] <BobtheKing> it won't let me rename it
#1337 [19:01] * cody6 [webchat@pool-108-22-204-91.hgrtmd.east.verizon.net] has quit. (Client Quit)
#1338 [19:01] <thgilfodrol> BobtheKing: make sure you're renaming to ".minecraft_old."
#1339 [19:01] <thgilfodrol> BobtheKing: i.e. include the first and the last period
#1340 [19:03] <BobtheKing> still no luck
#1341 [19:03] * Lell [webchat@107-194-3-193.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#1342 [19:05] * Dan [webchat@d-72-28-203-36.mdde.cpe.atlanticbb.net] has joined #minecrafthelp
#1343 [19:05] <Lell> i've got that 'rendering overlay' crash error. Does anyone know of a way to fix it?
#1344 [19:05] <Dan> I need a account deleted
#1345 [19:05] <thgilfodrol> ??> Dan account/send-email
#1346 [19:05] <Absol> Dan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1347 [19:05] <Absol> Dan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1348 [19:06] <thgilfodrol> BobtheKing: unfortunately, you may be stuck on older versions that don't crash then
#1349 [19:06] <thgilfodrol> Lell: sorry, can you be a bit more specific?
#1350 [19:06] <Dan> I just need my account deleted
#1351 [19:07] <Dan> it says for the parent email I give it and it tells me to put a credit card
#1352 [19:07] <Dan> I just want to delete my account
#1353 [19:08] <thgilfodrol> Dan: are you trying to obtain a refund?
#1354 [19:08] <Dan> no
#1355 [19:09] <Dan> Im trying to obtain a DELETE
#1356 [19:09] <Dan> I want to delete my account
#1357 [19:09] <Dan> thats all I need
#1358 [19:09] <thgilfodrol> ??> Dan account/delete
#1359 [19:09] <Absol> Dan: You can delete your account via the URL below. WARNING: Deleting your account is final and CAN NOT BE REVERSED! Use at your own risk.
#1360 [19:09] <Absol> Dan: https://account.mojang.com/me/settings (see Delete your account section)
#1361 [19:09] <Lell> when i try to boot up mc it gets 3/4 loaded and then crashes. The crash report tells me it got stuck rendering overlay, specifically minecraft:burning_skull
#1362 [19:09] <thgilfodrol> ??> Lell launcher/log-txt
#1363 [19:09] <Absol> Lell: We need to see your full launcher log, which is created in the game directory.
#1364 [19:09] <Absol> Lell: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1365 [19:10] <Dan> anyone have discord
#1366 [19:11] <BobtheKing> it seems like that's the case, thanks for the help
#1367 [19:11] <thgilfodrol> BobtheKing: no problem, good luck. sorry we couldn't get it resolved for 1.14
#1368 [19:11] <Dan> I just need my account deleted
#1369 [19:11] * cameron [webchat@d4-50-168-104.nap.wideopenwest.com] has joined #minecrafthelp
#1370 [19:11] <BobtheKing> yeah, have a good one
#1371 [19:11] <thgilfodrol> Dan: did you check the instructions from Absol?
#1372 [19:12] * BobtheKing [webchat@c-73-76-129-68.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#1373 [19:12] <cameron> https://paste.ubuntu.com/p/Tz9rQR6DR7/ whenever i try to run minecraft i get a message saying it crashed while initializing and it says the driver does not appear to support OpenGL
#1374 [19:15] <thgilfodrol> cameron: did you just buy that pc?
#1375 [19:15] <cameron> no
#1376 [19:15] <cameron> i just bought minecraft
#1377 [19:15] * red7 [webchat@45.41.134.195] has joined #minecrafthelp
#1378 [19:16] <thgilfodrol> cameron: it's far below the minimum requirements- it's old enough to attend middle school
#1379 [19:16] <thgilfodrol> ??> cameron account/refund
#1380 [19:16] <Absol> cameron: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1381 [19:16] <thgilfodrol> cameron: unless you have a more capable and modern computer lying around, I'd try getting a refund
#1382 [19:17] <Lell> https://paste.ubuntu.com/p/6kpmD6wH9m/
#1383 [19:18] <thgilfodrol> ??> Lell win/.minecraft
#1384 [19:18] <Absol> Lell: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1385 [19:18] <Dan> I need my accoutn deleted
#1386 [19:18] <red7> hi, my spigot server with no plugins has crashed twice because of this error, can someone pls tell me what its about https://pastebin.com/3pWm2sMK
#1387 [19:18] <thgilfodrol> Lell: once you're there, go to your resource packs folder and try deleting your texture packs (or move them out if you want to keep them)
#1388 [19:19] <thgilfodrol> ??> Dan account/delete
#1389 [19:19] <Absol> Dan: You can delete your account via the URL below. WARNING: Deleting your account is final and CAN NOT BE REVERSED! Use at your own risk.
#1390 [19:19] <Absol> Dan: https://account.mojang.com/me/settings (see Delete your account section)
#1391 [19:20] <thgilfodrol> red7: go to http://simba.spi.gt/iris/ , and talk in the webchat there. that's the official spigot community chat
#1392 [19:20] <thgilfodrol> red7: this is for vanilla issues
#1393 [19:20] <red7> ok thanks
#1394 [19:21] <thgilfodrol> red7: no problem, good luck
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#1397 [19:25] <Lell> potential issue: i know i had a bunch of old resource packs that needed deleting, but my resource pack folder is empty?
#1398 [19:26] <thgilfodrol> Lell: try renaming your .minecraft folder to ".minecraft_old."
#1399 [19:27] <thgilfodrol> Lell: make sure you include both periods
#1400 [19:27] <thgilfodrol> Lell: then try launching the game again, on 1.14
#1401 [19:27] <Lell> hmm
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#1403 [19:30] <PapaBobRoss> Hi, does anyone know if I can get a copy minecraft for xbox 1if I have java edition or for I have to buy it. Thanks.
#1404 [19:31] <thgilfodrol> PapaBobRoss: as far as I know, you'll have to buy it
#1405 [19:31] <PapaBobRoss> That's an f in chat. Thanks
#1406 [19:32] <thgilfodrol> PapaBobRoss: no problem, good luck
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#1408 [19:37] <Lell> game has now been redownloading itself for about 1000 years
#1409 [19:38] <thgilfodrol> Lell: all good, give it a bit
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#1413 [19:53] <Lell> still crashed, error message was slightly different though
#1414 [19:53] <thgilfodrol> ??> Lell launcher/log-txt
#1415 [19:53] <Absol> Lell: We need to see your full launcher log, which is created in the game directory.
#1416 [19:53] <Absol> Lell: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1417 [19:56] <Lell> https://paste.ubuntu.com/p/N7rN5fwf2C/
#1418 [19:58] <thgilfodrol> Lell: what
#1419 [19:59] <thgilfodrol> Lell: what's the error message?
#1420 [20:00] <Lell> https://paste.ubuntu.com/p/2x2TXhBPFN/
#1421 [20:02] * Rokendog [webchat@c-67-172-182-175.hsd1.ca.comcast.net] has joined #minecrafthelp
#1422 [20:02] <thgilfodrol> Lell: and to confirm, you renamed your .minecraft folder right?
#1423 [20:02] <Rokendog> Receiving a "Unable to create temporary directory" error message
#1424 [20:03] <Rokendog> When trying to launch
#1425 [20:03] <Lell> yeah, when i reloaded the game it seems to have created a new .minecraft folder
#1426 [20:03] <thgilfodrol> Lell: can you get a dxdiag log?
#1427 [20:03] <thgilfodrol> ??> Lell win/dxdiag
#1428 [20:03] <Absol> Lell: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1429 [20:03] <thgilfodrol> Rokendog: what's the full error?
#1430 [20:04] <Rokendog> Unable to create temporary directory.
#1431 [20:04] <Rokendog> Error details: no such file or directory
#1432 [20:04] <thgilfodrol> ??> Rokendog launcher/log-txt
#1433 [20:04] <Absol> Rokendog: We need to see your full launcher log, which is created in the game directory.
#1434 [20:04] <Rokendog> Filename on disk: 5141-9cc6-9d78-1740
#1435 [20:04] <Absol> Rokendog: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1438 [20:07] <Lell> https://paste.ubuntu.com/p/ZtZRXbHZ4p/
#1439 [20:07] <Rokendog> https://paste.ubuntu.com/p/cZ3gPqwCw8/
#1440 [20:08] * Rick [webchat@cpe-72-231-141-90.nycap.res.rr.com] has joined #minecrafthelp
#1441 [20:08] <Rick> Hellp
#1442 [20:08] <Rick> Hello?
#1443 [20:10] <Rokendog> Absol - Don't see any launcher.log file in the directory it takes me to
#1444 [20:10] <thgilfodrol> Rokendog: are you using any sort of junctions/symlinks?
#1445 [20:11] <Rokendog> Not that I am aware of. I loaded Minecraft on my PC for my grand daughter to play. She's been playing fine forever. Just got error today.
#1446 [20:12] <thgilfodrol> Rokendog: can you rename your .minecraft folder to ".minecraft_old."? (with both periods)
#1447 [20:12] <thgilfodrol> ??> Rokendog win/.minecraft
#1448 [20:12] <Absol> Rokendog: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1449 [20:14] <Rokendog> Absol - https://paste.ubuntu.com/p/mbd6ffxHrp/
#1450 [20:16] <thgilfodrol> Rokendog: can you try the renaming step? this should reinstall the game, without deleting anything
#1451 [20:16] <Rokendog> thgilfodrol - Nope, says action can not be completed because the folder or a file in the folder is open in another program
#1452 [20:17] <Rokendog> Maybe if I closed Minecraft first? DUH
#1453 [20:18] <Rokendog> Nope, still wont me rename
#1454 [20:19] <thgilfodrol> ??> Rokendog tools/hjt
#1455 [20:19] <Absol> Rokendog: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1456 [20:19] <Absol> Rokendog: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1457 [20:19] <thgilfodrol> Rokendog: hjt will generate a list of running programs
#1458 [20:21] <Lell> i got my dxdiag
#1459 [20:21] * ToddPecker [webchat@ip24-56-49-227.ph.ph.cox.net] has joined #minecrafthelp
#1460 [20:22] <Rokendog> Received a download error on their website. Will have to try later. have to run. Sorry and thanks.
#1461 [20:22] <ToddPecker> Hello, anyone here that can help me out?
#1462 [20:22] <thgilfodrol> ToddPecker: what's the issue?
#1463 [20:23] <ToddPecker> I was wondering if there is any current software or way to add chunks from one of my old 1.12 worlds into my 1.14 world? I have some builds I would like to transfer over, but can not find anything that allows that.
#1464 [20:24] <ToddPecker> MCedit used to allow that, but it appears 1.13 made that difficult and it is not around anymore?
#1465 [20:25] <thgilfodrol> ToddPecker: ah, this is more of a technical support channel for game issues, not necessarily what you're looking for
#1466 [20:26] <thgilfodrol> ToddPecker: I'd ask on minecraftforums or the official mc discord, in their technical-java channel
#1467 [20:26] <Lell> have you seen my dxdiag yet?
#1468 [20:26] <ToddPecker> Okay, thanks
#1469 [20:26] <thgilfodrol> ToddPecker: no problem, gl
#1470 [20:26] <thgilfodrol> Lell: my bad, one moment
#1471 [20:28] <thgilfodrol> ??> Lell oem/hp/product-number
#1472 [20:28] <Absol> Lell: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#1473 [20:28] <Absol> Lell: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#1474 [20:29] <Lell> E0M12UA#ABA
#1475 [20:29] <Lell> i maybe shouldn't have posted that in chat...
#1476 [20:30] <thgilfodrol> Lell: that's fine, it's not privately identifiable information
#1477 [20:31] * Lildirt [~Lildirt@mail.lildirt.com] has quit. (Ping timeout: 202 seconds)
#1478 [20:36] <Lell> any updates?
#1479 [20:42] <Rick> Hey does anyone know how to not get the launcher to say "Play demo"
#1480 [20:43] <thgilfodrol> Lell: can you try installing the Adrenalin 2019 Edition 19.4.1 driver for Windows 10 64bit from https://www.amd.com/en/support/apu/amd-series-processors/amd-a4-series-apu-for-laptops/a4-5000-radeon-hd-8330 ?
#1481 [20:43] <thgilfodrol> Rick: did you buy the game? if so, sign out of the launcher and sign back in
#1482 [20:43] <Rick> I bought it a long time ago
#1483 [20:43] <Rick> around 2013
#1484 [20:45] <thgilfodrol> Rick: what's your username?
#1485 [20:46] <Rick> BIGBOYGAMES
#1486 [20:46] <thgilfodrol> Rick: are you signing in with your email?
#1487 [20:46] <Rick> I tried signing in with both and same results
#1488 [20:47] * Lell [webchat@107-194-3-193.lightspeed.jcvlfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1489 [20:47] <thgilfodrol> Rick: can you try migrating your account?
#1490 [20:47] <thgilfodrol> ??> Rick account/migrate
#1491 [20:47] <Absol> Rick: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#1492 [20:49] <Rick> What do i do after I migrated my account?
#1493 [20:50] <thgilfodrol> Rick: try signing in with the email you migrated it to
#1494 [20:50] <Rick> Oh okay, it works now
#1495 [20:50] <Rick> Thanks lol
#1496 [20:51] <thgilfodrol> Rick: awesome! np
#1497 [20:56] * poop [webchat@c-73-148-3-108.hsd1.va.comcast.net] has joined #minecrafthelp
#1498 [20:57] <poop> my minecraft wont start and says crashed while loading overlay
#1499 [20:57] <poop> hello
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#1502 [21:13] <ccbob> Hi, what are the options for running multiple Bedrock server worlds on a single Ubuntu machine? Seems like the clients (android app at least) only uses port 19132. Starting a second server on different port is not seen in LAN games. I apologize if this has been asked, but I haven't found any suggestions in google searches. I'm leaning to a Doc
#1503 [21:13] <ccbob> ker based solution, possibly. thanks.
#1504 [21:15] <thgilfodrol> ccbob: eh, I'm not familiar enough w/ bedrock to really say, unfortunately. if you stick around here someone who's more knowledgeable in bedrock server admin might come around
#1505 [21:15] <thgilfodrol> ccbob: otherwise I'd try minecraftforums or the #minecraft channel on freenode
#1506 [21:16] * Skadder [webchat@cpe-104-172-39-234.socal.res.rr.com] has joined #minecrafthelp
#1507 [21:16] <Skadder> is there a reason why 1.14 keeps crashing for me?
#1508 [21:17] <thgilfodrol> Skadder: what's the error?
#1509 [21:17] <Skadder> i think it says failed to write core dump
#1510 [21:17] <thgilfodrol> ??> Skadder paste
#1511 [21:17] <Absol> Skadder: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1512 [21:18] <thgilfodrol> Skadder: copy and paste the contents of the latest file in your crash-reports folder in .minecraft there
#1513 [21:18] <Skadder> okay
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#1517 [21:22] <Skadder> wait where was the crash folder
#1518 [21:22] <thgilfodrol> ??> Skadder win/.minecraft
#1519 [21:22] <Absol> Skadder: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1520 [21:22] <Skadder> yes
#1521 [21:22] <Skadder> no i mean i've tried doing the search all and my pc says it doesn't exist
#1522 [21:22] <Skadder> in the .minecraft file
#1523 [21:23] <thgilfodrol> Skadder: are you saying there isn't a crash-reports folder?
#1524 [21:23] <Skadder> is it literally called that?
#1525 [21:23] <Skadder> if yes, the no
#1526 [21:24] <thgilfodrol> ??> Skadder launcher/log-txt
#1527 [21:24] <Absol> Skadder: We need to see your full launcher log, which is created in the game directory.
#1528 [21:24] <Absol> Skadder: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1529 [21:24] * thedarkone [webchat@pool-96-227-138-188.phlapa.fios.verizon.net] has joined #minecrafthelp
#1530 [21:26] <Skadder> where exactly is the green arrow?
#1531 [21:27] <Skadder> is it the box?
#1532 [21:27] <thgilfodrol> Skadder: it's on the far right of the line
#1533 [21:28] <Skadder> which line
#1534 [21:29] <thedarkone> I can open the Minecraft launcher, and launch the game. Then it pops up with loading screen and it stops loading at the end. Sometimes it loads but even if it does, I get into Minecraft try to load a solo world or multi-player world and I launch it and the loading screen gets to the end and just stops.
#1535 [21:30] <thgilfodrol> Skadder: the line that says "Game directory" in your profile settings
#1536 [21:30] <thgilfodrol> ??> thedarkone launcher/log-txt
#1537 [21:30] <Absol> thedarkone: We need to see your full launcher log, which is created in the game directory.
#1538 [21:30] <Absol> thedarkone: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1539 [21:31] <Skadder> thgilfodrol profile settings?
#1540 [21:31] <thedarkone> Please help, I like this game and want to play it in the future.
#1541 [21:32] <thgilfodrol> Skadder: the profile settings described by Absol above
#1542 [21:32] <thgilfodrol> thedarkone: please refer to Absol's instructions
#1543 [21:34] <thedarkone> heres the link, https://paste.ubuntu.com/p/ggMDrBXKr9/
#1544 [21:36] <thgilfodrol> ??> thedarkone launcher/log
#1545 [21:36] <Absol> thedarkone: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1546 [21:36] <Skadder> thgilfodrol nvm the crash source turned out to be adobe
#1547 [21:36] <Skadder> thanks for the help anyways
#1548 [21:36] <thgilfodrol> thedarkone: can you try getting the log as the game tries to load?
#1549 [21:36] <thgilfodrol> Skadder: wait
#1550 [21:36] <thgilfodrol> Skadder: adobe was causing the crash?
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#1552 [21:36] <thgilfodrol> \o/
#1553 [21:41] <thedarkone> here you are https://paste.ubuntu.com/p/cKB2mRZ3hY/
#1554 [21:41] * kelijacob [webchat@cpe-74-69-113-159.rochester.res.rr.com] has joined #minecrafthelp
#1555 [21:41] <thgilfodrol> ??> thedarkone tools/hjt
#1556 [21:41] <Absol> thedarkone: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1557 [21:41] <Absol> thedarkone: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1558 [21:41] <kelijacob> hey can somehelp me fix my minecraft luncher it says The game crashed whilst initializing game
#1559 [21:42] <thgilfodrol> ??> kelijacob launcher/log
#1560 [21:42] <Absol> kelijacob: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1561 [21:44] <thedarkone> https://paste.ubuntu.com/p/TvTzfDBn4X/ here :(
#1562 [21:46] <kelijacob> https://paste.ubuntu.com/p/jgsy2fW4bv/
#1563 [21:47] <kelijacob> https://paste.ubuntu.com/p/jgsy2fW4bv/ here
#1564 [21:48] * nick7 [webchat@97-122-117-233.hlrn.qwest.net] has joined #minecrafthelp
#1565 [21:48] <kelijacob> https://paste.ubuntu.com/p/jgsy2fW4bv/ here pls help
#1566 [21:48] <thedarkone> there busy rn, you just gotta wait
#1567 [21:48] <thgilfodrol> ??> thedarkone av/adwcleaner
#1568 [21:48] <Absol> thedarkone: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1569 [21:48] <Absol> thedarkone: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1570 [21:49] <thgilfodrol> thedarkone: your issue is caused by the PremierOpinion malware
#1571 [21:49] <thgilfodrol> thedarkone: Absol's instructions will fix it
#1572 [21:49] <thgilfodrol> ??> kelijacob win/dxdiag
#1573 [21:49] <Absol> kelijacob: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1574 [21:55] * thedarkone [webchat@pool-96-227-138-188.phlapa.fios.verizon.net] has joined #minecrafthelp
#1575 [21:55] <thedarkone> i need the link again absol, my chrome crashed
#1576 [21:55] <thedarkone> for the malware
#1577 [21:56] <kelijacob> https://paste.ubuntu.com/p/sNWCzZggbZ/
#1578 [21:57] <kelijacob> here
#1579 [21:57] <thgilfodrol> ??> thedarkone av/adwcleaner
#1580 [21:57] <Absol> thedarkone: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1581 [21:57] <Absol> thedarkone: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1582 [21:58] <kelijacob> ok
#1583 [21:58] <thgilfodrol> kelijacob: one moment
#1584 [21:59] <thedarkone> do I clean&reastart later or clean& restart now
#1585 [21:59] <thgilfodrol> thedarkone: now
#1586 [21:59] <thedarkone> ok
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#1592 [22:04] <kelijacob> ok im back i did that\
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#1594 [22:05] <thedarkone> reloaded computer, and the adwcleaner popped up, waht should i do now
#1595 [22:05] <thgilfodrol> thedarkone: try the game now
#1596 [22:05] <thedarkone> ok
#1597 [22:05] <thgilfodrol> kelijacob: do you know what graphics card you have?
#1598 [22:06] <kelijacob> yes give one sec
#1599 [22:08] <thedarkone> omg im crying with joy rn
#1600 [22:09] <thedarkone> it worked, ive had this problem for many months now and you just fixed it in less than an hour
#1601 [22:09] <thedarkone> you people just made my whole week
#1602 [22:09] <thgilfodrol> thedarkone: awesome! have fun :p
#1603 [22:09] <thedarkone> <3 time to start playing
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#1605 [22:13] <kelijacob> i dont know where to find what i have i forgot
#1606 [22:15] <thgilfodrol> kelijacob: in the windows search bar, type "device manager", and click on the result
#1607 [22:15] <thgilfodrol> kelijacob: in the window that pops up, expand the category called "Display adapters", and tell me what's listed there
#1608 [22:18] * Ben [webchat@159.91.139.93] has joined #minecrafthelp
#1609 [22:19] <Ben> hello! I'm just trying to negate a refund request that I filed two days ago, how could I do that?
#1610 [22:19] * Ben is now known as Guest7249
#1611 [22:19] <thgilfodrol> ??> Guest7249 account/send-email
#1612 [22:19] <Absol> Guest7249: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1613 [22:19] <Absol> Guest7249: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1614 [22:20] <thgilfodrol> Guest7249: although, I'm not entirely confident that it will get reversed in time
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#1616 [22:20] <Guest7249> gotcha, thanks anyway friend!
#1617 [22:20] <thgilfodrol> Guest7249: np, good luck!
#1618 [22:20] <kelijacob> ok so i found video controller (VGA compatible)
#1619 [22:21] <kelijacob> under display adapters
#1620 [22:21] * Guest7249 [webchat@159.91.139.93] has quit. (Client Quit)
#1621 [22:22] <thgilfodrol> kelijacob: is that the only option?
#1622 [22:22] <kelijacob> ya
#1623 [22:23] <kelijacob> i have a 1500 dollar gaming computer im using
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#1625 [22:24] <kelijacob> i found the name NVIDIA geforce GTX 1050 Ti
#1626 [22:24] <thgilfodrol> kelijacob: awesome- one moment
#1627 [22:25] <thgilfodrol> kelijacob: download and install the driver at https://www.nvidia.com/Download/driverResults.aspx/146349/en-us
#1628 [22:26] * Mike7 [webchat@rrcs-24-39-174-131.nys.biz.rr.com] has joined #minecrafthelp
#1629 [22:26] <kelijacob> its downloading
#1630 [22:27] <Mike7> When I try to load into a server or create a new world in 1.13.2 my game crashes, I'm not sure what to do. I tried reinstalling but it still continued.
#1631 [22:28] <thgilfodrol> ??> Mike7 launcher/log
#1632 [22:28] <Absol> Mike7: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1633 [22:32] <Mike7> https://paste.ubuntu.com/p/yRHtFDhy4c/
#1634 [22:33] * Ash [webchat@c-24-19-38-186.hsd1.wa.comcast.net] has joined #minecrafthelp
#1635 [22:33] <Ash> Reset email
#1636 [22:34] <Ash> Reset password
#1637 [22:35] <Mike7> me?
#1638 [22:35] <thgilfodrol> ??> Mike7 tools/hjt
#1639 [22:35] <Absol> Mike7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1640 [22:35] <Absol> Mike7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1641 [22:35] <thgilfodrol> Ash: not everyone here is a bot
#1642 [22:36] * Ash [webchat@c-24-19-38-186.hsd1.wa.comcast.net] has quit. (Client Quit)
#1643 [22:36] * Huskyswag4501 [webchat@c-24-19-38-186.hsd1.wa.comcast.net] has joined #minecrafthelp
#1644 [22:36] * Huskyswag4501 [webchat@c-24-19-38-186.hsd1.wa.comcast.net] has quit. (Client Quit)
#1645 [22:38] <Mike7> https://paste.ubuntu.com/p/ZVBmbWBbvZ/
#1646 [22:38] <Mike7> Gotcha
#1647 [22:39] <thgilfodrol> Mike7: your issue is caused by the PremierOpinion malware. adwcleaner will remove it
#1648 [22:39] <thgilfodrol> ??> Mike7 av/adwcleaner
#1649 [22:39] <Absol> Mike7: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1650 [22:39] <Absol> Mike7: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1651 [22:43] * rthett [webchat@ip68-5-170-83.oc.oc.cox.net] has joined #minecrafthelp
#1652 [22:44] <rthett> hey fellas, i'm having trouble getting an older version (1.2.5) to run
#1653 [22:44] <rthett> it crashes upon startup, and 1.3.1 doesn't work either
#1654 [22:44] <thgilfodrol> rthett: delete options.txt and try the game again
#1655 [22:45] <thgilfodrol> rthett: (within your .minecraft folder)
#1656 [22:46] <rthett> thgilfodrol: aight
#1657 [22:51] * jimmi [webchat@035-137-241-108.dhcp.bhn.net] has joined #minecrafthelp
#1658 [22:51] <jimmi> hello?
#1659 [22:51] <jimmi> ne1 there?
#1660 [22:51] * Jordan4 [webchat@c-73-40-65-41.hsd1.va.comcast.net] has joined #minecrafthelp
#1661 [22:53] <Jordan4> I'm having trouble starting minecraft, a resource isn't loading. I have re-installed and that didn't fix the issue.
#1662 [22:54] <thgilfodrol> Jordan4: what's the full error?
#1663 [22:54] <Jordan4> hang on, let me copy it
#1664 [22:58] <rthett> thgilfodrol, it worked! thank you\
#1665 [22:58] <rthett> im hammered so it took a while
#1666 [22:59] <Jordan4> The resource actually loaded after trying for a while, sorry for wasting your time. Thanks anyway!
#1667 [22:59] <thgilfodrol> rthett: haha all good. the cause is because newer config settings are incompatible with the formats the older versions expect to see
#1668 [22:59] <thgilfodrol> Jordan4: np, glad it worked out
#1669 [23:00] <thgilfodrol> enjoy your nights! you especially I suppose rthett
#1670 [23:01] * lops [webchat@S0106c056270de5da.ed.shawcable.net] has joined #minecrafthelp
#1671 [23:01] * Neon [webchat@178-85-181-166.mobile.uscc.net] has joined #minecrafthelp
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#1674 [23:02] <Neon> Hey, im building the AI dependent blaze farm by gnembom, and the blazes, though im hitting them through a slab wide opening, are seeing me and stopping the farm from working by spreading the agro to other blazes. Is this a known bug or is there something possibly wrong with my farm?
#1675 [23:03] <lops> hello, I have bought the java version and realized I cannot play cross platform. Is there anyway I can exchange it for the windows 10 version?
#1676 [23:03] <Neon> i am on java 1.14 btw
#1677 [23:04] <thgilfodrol> lops: no, but you can request a refund
#1678 [23:04] <thgilfodrol> ??> lops account/refund
#1679 [23:04] <Absol> lops: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1680 [23:05] <thgilfodrol> Neon: this is more of a game technical support channel, not necessarily a mechanics discussion one. perhaps try the official mc discord?
#1681 [23:05] <lops> thank you
#1682 [23:05] <Neon> oh my bad
#1683 [23:05] * Neon [webchat@178-85-181-166.mobile.uscc.net] has quit. (Client Quit)
#1684 [23:06] <thgilfodrol> lops: np, good luck
#1685 [23:06] <lops> will they give me a refund or did i jus waste 35 bucks
#1686 [23:07] <thgilfodrol> lops: explain that you boguht the game to play cross platform, and that java will not allow you to do so
#1687 [23:07] <lops> okay is there a phone number i can contact them at
#1688 [23:07] <thgilfodrol> lops: you can use the email form in the article linked re: the refund policy
#1689 [23:08] <lops> okay how fast do they usually get back to you
#1690 [23:08] <jimmi> can someone help with my crash log?
#1691 [23:09] <jimmi> I keep crashing after logging into a server
#1692 [23:09] <thgilfodrol> ??> jimmi launcher/log
#1693 [23:09] <Absol> jimmi: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1694 [23:09] <thgilfodrol> lops: refund requests are priority, so much faster than a usual ticket
#1695 [23:09] <thgilfodrol> lops: I'd say at least a couple days at least though
#1696 [23:11] <jimmi> sometimes theres nothing in the log
#1697 [23:11] <thgilfodrol> ??> jimmi launcher/log-txt
#1698 [23:11] <Absol> jimmi: We need to see your full launcher log, which is created in the game directory.
#1699 [23:11] <thgilfodrol> jimmi: try that one
#1700 [23:11] <Absol> jimmi: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1701 [23:19] <jimmi> ok hang on
#1702 [23:21] <jimmi> https://paste.ubuntu.com/p/h7Qmk4WBKr/
#1703 [23:22] <thgilfodrol> jimmi: when you say crashing, what exactly happens?
#1704 [23:23] <jimmi> this might help too
#1705 [23:23] <jimmi> https://paste.ubuntu.com/p/F6yjGmF3JC/
#1706 [23:23] <jimmi> Well up until now I would join a server and crash when i join. I just tried to join a server played for 30 seconds and crashed
#1707 [23:24] <jimmi> as in stops responding
#1708 [23:24] <jimmi> ill give you that output in just one sec
#1709 [23:24] <thgilfodrol> jimmi: does it actually close?
#1710 [23:24] <jimmi> no
#1711 [23:24] <jimmi> minecraft becomes completely unresponsive tho
#1712 [23:25] <thgilfodrol> ??> jimmi win/dxdiag
#1713 [23:25] <Absol> jimmi: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1714 [23:28] * jimmmi [webchat@035-137-241-108.dhcp.bhn.net] has joined #minecrafthelp
#1715 [23:28] <jimmmi> my bad
#1716 [23:28] <jimmmi> laptop died
#1717 [23:28] <thgilfodrol> ??> jimmi win/dxdiag
#1718 [23:29] <Absol> jimmi: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1719 [23:30] <jimmmi> sec
#1720 [23:30] * Tootd [webchat@99-42-120-129.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1721 [23:30] <jimmmi> https://paste.ubuntu.com/p/mFv76Mfk4z/
#1722 [23:31] <Tootd> hello
#1723 [23:31] <thgilfodrol> hi Tootd
#1724 [23:31] <jimmmi> what you guys think so far?
#1725 [23:32] <Tootd> my launcher wont load and I always crash do you know how to fix it?
#1726 [23:34] <thgilfodrol> jimmmi: try downloading and installing the second .exe in the left side list at https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=81497
#1727 [23:34] <thgilfodrol> ??> Tootd launcher/log
#1728 [23:34] <Absol> Tootd: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1729 [23:35] <jimmmi> I always get an error message when i install that specific update, it states that my pc is not compatible
#1730 [23:36] <thgilfodrol> jimmmi: try this one https://downloadmirror.intel.com/28165/a08/win64_15.36.35.5057.exe
#1731 [23:37] <jimmmi> ok i try
#1732 [23:38] <jimmmi> " driver being installed is not validated for this computer "
#1733 [23:40] <jimmmi> it very frustrating. been on this issue for multiple day
#1734 [23:41] <rthett> ty mate
#1735 [23:41] * rthett [webchat@ip68-5-170-83.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
#1736 [23:43] <thgilfodrol> jimmmi: try https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.10.3496_W81x64_A.zip?acerid=635738317479495607&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E5-571&OS=81P1&LC=en&BC=ACER&SC=PA_6#_ga=2.235354694.655868674.1557031273-2040039582.1557031273
#1737 [23:43] <thgilfodrol> jimmmi: ^ what a nasty url
#1738 [23:43] <thgilfodrol> jimmmi: that's the driver for your model from acer's site
#1739 [23:44] <jimmmi> what is this?
#1740 [23:45] <thgilfodrol> jimmmi: it's the last video driver from acer for your model, from 2015, taken from the page at https://www.acer.com/ac/en/US/content/support-product/5344?b=1 (the last one in the list named VGA Driver)
#1741 [23:45] <jimmmi> okay just opened it
#1742 [23:47] <jimmmi> ok looks like it might be installing
#1743 [23:49] <jimmmi> okay it installee
#1744 [23:49] <jimmmi> installed
#1745 [23:49] <jimmmi> im gonna have to restart my comp
#1746 [23:50] <thgilfodrol> jimmmi: go ahead
#1747 [23:58] * Balto [webchat@adsl-108-223-130-123.dsl.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1748 [23:59] <Balto> Help. I have lost my email that was associated with my minecraft account that was purchased before 2012