#1 [00:00] * Balto [webchat@adsl-108-223-130-123.dsl.rcsntx.sbcglobal.net] has quit. (Client Quit)
#2 [00:01] * killerinstinct66 [webchat@c-73-140-206-213.hsd1.wa.comcast.net] has joined #minecrafthelp
#3 [00:02] <killerinstinct66> so I just got my account today and was able to sign in and download it but now when I click the play option it says error
#4 [00:03] <thgilfodrol> killerinstinct66: what's the error?
#5 [00:03] * jimmi [webchat@035-137-241-108.dhcp.bhn.net] has joined #minecrafthelp
#6 [00:03] <killerinstinct66> ok so the error is about downloading version 1.14
#7 [00:04] <thgilfodrol> killerinstinct66: what's the full, exact error?
#8 [00:04] <jimmi> https://paste.ubuntu.com/p/KhC5CCcvJ4/
#9 [00:04] <killerinstinct66> ok it says unable to download. block.ogg that's all
#10 [00:05] <jimmi> still crashed gilf
#11 [00:06] <thgilfodrol> ??> killerinstinct66 launcher/log-txt
#12 [00:06] <Absol> killerinstinct66: We need to see your full launcher log, which is created in the game directory.
#13 [00:06] <Absol> killerinstinct66: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#14 [00:06] <thgilfodrol> jimmi: can you try launching 1.13.2?
#15 [00:07] <killerinstinct66> lmao one sec im bad at this
#16 [00:09] <jimmi> singleplayer 1.13.2 crashed
#17 [00:10] <jimmi> https://paste.ubuntu.com/p/5c8T7qpHQg/
#18 [00:10] * Nom [webchat@mrhmon2409w-lp140-02-69-157-68-106.dsl.bell.ca] has joined #minecrafthelp
#19 [00:11] <thgilfodrol> jimmi: in 1.13.2, before you load a world, can you go to video settings and tell me if "Use VBOs" is enabled?
#20 [00:11] <Nom> Hi Everyone, I'm hosting a server that has no issues specifically, though when one of my friends try to connect he consistently times out (even though 5-8 different people are online in the server)
#21 [00:12] * yeeter [webchat@99-109-116-150.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#22 [00:12] <thgilfodrol> Nom: there's not much we can do if he's not here for troubleshooting
#23 [00:12] <yeeter> is there a way to tunnel a local server through a vps so that it doesnt make my ip public?
#24 [00:13] <yeeter> i dont think it could handle the load of a whole server running on it
#25 [00:14] <thgilfodrol> yeeter: you could try reverse ssh port forwarding
#26 [00:14] <yeeter> i'll look into that
#27 [00:14] <thgilfodrol> yeeter: although, why not just rent a better vps? there are dirt cheap ones from ovh that are pretty solid
#28 [00:14] <jimmi> seems like vbo managed to make it work
#29 [00:14] <yeeter> i really shouldnt be wasting money like that right now tho
#30 [00:15] <jimmi> but how do u disable in 1.11.4?
#31 [00:15] <thgilfodrol> jimmi: was it enabled?
#32 [00:15] <jimmi> yes
#33 [00:15] <jimmi> but there is no option for it that lastest version
#34 [00:16] <thgilfodrol> jimmi: well, here's the gist of it. old intel drivers have a flaw that breaks VBOs, a rendering technique. in versions up to 1.13.2, you could disable VBOs
#35 [00:16] <thgilfodrol> jimmi: in later versions of drivers this isn't as much of an issue as far as I know, so that's why we went through the whole process of trying to find a working modern driver
#36 [00:17] <jimmi> so you're pretty much saying i can never play minecraft?
#37 [00:17] <jimmi> the updated version
#38 [00:17] <thgilfodrol> jimmi: unfortunately, 1.14 now requires VBOs to run, so unless you can find a working driver through your pc manufacturer, you'll be restricted to 1.13.2
#39 [00:17] <thgilfodrol> jimmi: for a full explanation, check out the PSA at https://www.reddit.com/r/Minecraft/comments/bc34cs/psa_want_to_play_114_on_an_old_intel_integrated/
#40 [00:18] <jimmi> thanks man appreciate all the help
#41 [00:18] * killerinstinct66 [webchat@c-73-140-206-213.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#42 [00:18] <thgilfodrol> jimmi: np, sorry we couldn't get 1.14 running here
#43 [00:19] <jimmi> thats alright, i guess have to play with my wiener instead
#44 [00:20] <thgilfodrol> fortunately that doesn't require a fancy gpu
#45 [00:20] <Nom> I'm waiting for my friend to finally join, he's one of 2 people who just lag awfully. He can join the server but then he's lagging bag, or he just times out when connecting x-x
#46 [00:21] <thgilfodrol> Nom: home hosted server?
#47 [00:21] <Nom> Yeah, but server specs + 100mbps up/down are good
#48 [00:21] <Nom> So it's a client side issue, but can't figure out what
#49 [00:26] <yeeter> so lets say i want to make my server accessible thru port 25565, i'd run (on the vps) ssh –f –N –T –R 2210:localhost:25565 user@desktop and then on my desktop tunnel 2210 (server port) thru the vps with ssh -L 25565:vps_ip:2210 user@remotelinuxbox
#50 [00:27] <yeeter> something tells me the last one might just be ssh -L 2210:vps_ip:2210 user@remotelinuxbox
#51 [00:30] * Jacob_Chan [webchat@220-244-132-100.static.tpgi.com.au] has joined #minecrafthelp
#52 [00:30] <Jacob_Chan> #minecrafthelp
#53 [00:31] <Jacob_Chan> hello anyone there?
#54 [00:31] <Jacob_Chan> i have a problem going onto miencraft
#55 [00:31] <Jacob_Chan> it crashes
#56 [00:31] <thgilfodrol> ??> Jacob_Chan launcher/log
#57 [00:31] <Absol> Jacob_Chan: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#58 [00:32] * CjGraze [webchat@cpe-67-240-60-9.nycap.res.rr.com] has joined #minecrafthelp
#59 [00:33] <CjGraze> hello?
#60 [00:33] <Jacob_Chan> https://paste.ubuntu.com/p/q2jHgYCsrJ/
#61 [00:33] <Jacob_Chan> hey
#62 [00:33] <CjGraze> guys everytime i try to load into or create a world my game will freeze
#63 [00:33] <thgilfodrol> ??> CjGraze tools/hjt
#64 [00:33] <Absol> CjGraze: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#65 [00:33] <Absol> CjGraze: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#66 [00:34] <thgilfodrol> ??> Jacob_Chan win/dxdiag
#67 [00:34] <Absol> Jacob_Chan: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#68 [00:34] <CjGraze> uhhh
#69 [00:34] * yeeter [webchat@99-109-116-150.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#70 [00:34] <CjGraze> looks kinda sketch tho
#71 [00:34] <thgilfodrol> CjGraze: feel free to look it up
#72 [00:34] <CjGraze> "hijack"
#73 [00:34] <yeeter> sorry i got disconnected so this might be a repost but
#74 [00:34] <yeeter> so lets say i want to make my server accessible thru port 25565, i'd run (on the vps) ssh –f –N –T –R 2210:localhost:25565 user@desktop and then on my desktop tunnel 2210 (server port) thru the vps with ssh -L 2210:vps_ip:2210 user@remotelinuxbox
#75 [00:34] <thgilfodrol> yeeter: I'd double check your methodology with a more general purpose linux channel, like ##linux on freenode
#76 [00:35] <yeeter> alright thank you
#77 [00:35] <thgilfodrol> yeeter: reverse ssh port forwarding is beyond the scope of this channel
#78 [00:35] <thgilfodrol> yeeter: no problem- good luck!
#79 [00:35] <yeeter> gotcha
#80 [00:35] <CjGraze> ok
#81 [00:35] <Jacob_Chan> Here it is
#82 [00:36] <Jacob_Chan> https://paste.ubuntu.com/p/fVv8ZMXwGp/
#83 [00:36] <thgilfodrol> ??> Jacob_Chan oem/hp/product-number
#84 [00:36] <Absol> Jacob_Chan: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#85 [00:36] <Absol> Jacob_Chan: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#86 [00:37] <tyteen4a03> yeeter: I really, really don't know why you would want to do that, but if ssh tunneling works I don't see why it shouldn't work for Minecraft
#87 [00:37] <thgilfodrol> Jacob_Chan: on second thought, your pc doesn't meet the requirements for the game anymore
#88 [00:38] <Jacob_Chan> fook
#89 [00:38] <yeeter> tyteen4a03: my server cant handle the load of hosting a full server but i dont want to share my ip
#90 [00:38] <thgilfodrol> Jacob_Chan: you may be able to run older versions like 1.7.10
#91 [00:38] <Jacob_Chan> ok ill try
#92 [00:38] <tyteen4a03> yeeter: and why don't you want to share the IP?
#93 [00:38] <thgilfodrol> Jacob_Chan: but if you just bought the game, you can try getting a refund
#94 [00:39] <yeeter> just seems like something avoidable
#95 [00:39] <yeeter> shrug
#96 [00:39] <Jacob_Chan> na i had it for a long time
#97 [00:39] <tyteen4a03> yeeter: for example, your IP is very visible to all of the users connected to this IRC channel right now
#98 [00:39] <Jacob_Chan> its just my other comp died
#99 [00:39] <yeeter> i know
#100 [00:39] <tyteen4a03> yeeter: security through obscurity never works out
#101 [00:39] <thgilfodrol> yeeter: your public IP is intended to be public too
#102 [00:39] <Jacob_Chan> thanks though
#103 [00:39] <yeeter> but you dont know me apart from asking a question here
#104 [00:39] <yeeter> so its not a problem
#105 [00:39] <thgilfodrol> Jacob_Chan: ah, np and good luck!
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#113 [01:33] * Gosia [webchat@89-64-29-49.dynamic.chello.pl] has joined #minecrafthelp
#114 [01:33] <Gosia> Hi I bought the access yestrerday but game dosent work
#115 [01:34] <Gosia> what I should do then?
#116 [01:34] * Rico [webchat@184-155-52-77.cpe.cableone.net] has joined #minecrafthelp
#117 [01:34] * Rico [webchat@184-155-52-77.cpe.cableone.net] has quit. (Client Quit)
#118 [01:35] <Gosia> When I click to install there is only repair or remove option
#119 [01:35] <Gosia> and when clicking repair I have info that your account exists and it turns off
#120 [01:35] <whisperofmusic> Realms (Java) haven't been working for me for two days now. I've tried logging out, uninstalling, restarting, checking firewall permissions, and nothing works. I keep getting the message "An error occurred (500): Could not connect to Realms: pc.realms.minecraft.net"
#121 [01:43] * lead_pipe23 [~Lead@38.29.184.215] has quit. (Quit: Bye)
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#126 [01:59] * Rico [webchat@184-155-52-77.cpe.cableone.net] has joined #minecrafthelp
#127 [01:59] <Rico> I bought Java Edition, not thinking about Crossplay, and wanted to play with my XBox friends. Is there anyway of getting Windows 10 Edition without having to buy the game again.
#128 [01:59] * Rico [webchat@184-155-52-77.cpe.cableone.net] has quit. (Client Quit)
#129 [03:41] * WarrWizarrd [webchat@c-71-231-189-50.hsd1.wa.comcast.net] has joined #minecrafthelp
#130 [03:42] * Neymus [webchat@sol83-1-82-244-174-8.fbx.proxad.net] has joined #minecrafthelp
#131 [03:42] <Neymus> Hey, so I have a problem with my account
#132 [03:44] <WarrWizarrd> I had a minecraft account way back in Beta, i was trying to figure out how to log on to it today and it led to no where. Once i got to the merging accounts page and had to put my Username, i was going through page upon page of tech support. Nothing was really helping
#133 [03:44] <Neymus> So okay I had this account since ~2014, and the problem is that I have a computer, I can login and all that stuff but I can only play the demo and I have to buy Minecraft again
#134 [03:45] <Neymus> If it can help I've changed the email adress of the account
#135 [03:45] <Neymus> I've checked and my minecraft account is still on Mojang's database, so I don't know what's happening
#136 [03:46] * tom [webchat@h50-21-197-204.almgnm.broadband.dynamic.tds.net] has joined #minecrafthelp
#137 [03:47] * lead_pipe23 [~Lead@38.29.184.208] has joined #minecrafthelp
#138 [03:47] <tom> so my friend cant connect to my server. weve tried everything and we still cant find out why
#139 [03:47] * Neymus [webchat@sol83-1-82-244-174-8.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#140 [03:48] * Neymus [webchat@sol83-1-82-244-174-8.fbx.proxad.net] has joined #minecrafthelp
#141 [03:48] * tom [webchat@h50-21-197-204.almgnm.broadband.dynamic.tds.net] has quit. (Client Quit)
#142 [03:48] <Andrio> WarrWizarrd, what's your profile name?
#143 [03:48] <WarrWizarrd> Andrio that is what i was trying to figure out, i am pretty sure it was WarrWizarrd
#144 [03:49] <Andrio> It wasn't.
#145 [03:49] * Neymus [webchat@sol83-1-82-244-174-8.fbx.proxad.net] has quit. (Client Quit)
#146 [03:49] * ninja438 [webchat@cpc96346-rdng26-2-0-cust294.15-3.cable.virginm.net] has joined #minecrafthelp
#147 [03:50] <Andrio> That name doesn't seem to have ever been used.
#148 [03:50] <WarrWizarrd> I went to the Mojang website because once you log on you can see your Username and i still didnt have any luck
#149 [03:50] * Neymus [webchat@sol83-1-82-244-174-8.fbx.proxad.net] has joined #minecrafthelp
#150 [03:50] <WarrWizarrd> It is a great name... no one should take it
#151 [03:50] <Andrio> mm
#152 [03:50] * ninja438 [webchat@cpc96346-rdng26-2-0-cust294.15-3.cable.virginm.net] has quit. (Client Quit)
#153 [03:52] <WarrWizarrd> i put in the two emails i was using at the time and resetting the password. I didnt get that far with the one, but the other i was able to get some response with resets.
#154 [03:54] <WarrWizarrd> I was playing before there was a survival mode, at that point in development were/are users being recognized and allowed to play the full game
#155 [03:56] * youcanrollmycoaster [webchat@cpe-124-176-103-143.vb09.vic.asp.telstra.net] has joined #minecrafthelp
#156 [03:57] <Neymus> Is there a way to know the previous email adress of an account ?
#157 [03:57] <Andrio> ??> WarrWizarrd account/send-email
#158 [03:57] <Absol> WarrWizarrd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#159 [03:57] <Absol> WarrWizarrd: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#160 [03:57] <Andrio> Neymus, not unless you have emails sent to that address
#161 [03:57] <Neymus> Hm okay
#162 [03:58] <youcanrollmycoaster> Making a resource pack and I can't figure out how to change the color (hue) of textures like the sun, the light from torch lights, ambient lighting, fire lights, etc. I cannot find anywhere online that helps.
#163 [03:59] <youcanrollmycoaster> I've also been on help websites before and I have yet to figure it out.
#164 [04:00] <Neymus> What's the email adress Mojang uses to send emails ?
#165 [04:02] <Andrio> youcanrollmycoaster, I'm not sure you can.
#166 [04:02] * KiprasGAME [webchat@87.239.116.40] has joined #minecrafthelp
#167 [04:02] <Andrio> Neymus, I don't know, but it would probably be a 'mojang.com' or 'minecraft.net' domain
#168 [04:02] <KiprasGAME> hello
#169 [04:03] <youcanrollmycoaster> Is there a way to fiddle with the game code so that at least it can be changed clientside?
#170 [04:03] <Andrio> youcanrollmycoaster, maybe check https://minecraft.gamepedia.com/File:1.9_lighting_curves_(gamma%3D0).png
#171 [04:04] <youcanrollmycoaster> I'll go have a look
#172 [04:05] <WarrWizarrd> Absol thanks for the reply. it looks like they are working on tickets from March 23rd? How quickly do they go through tickets?
#173 [04:06] <youcanrollmycoaster> Where might I find that file or folder?
#174 [04:07] <Andrio> WarrWizarrd, you can watch that page for updates; I'm not sure right now.
#175 [04:07] <Andrio> youcanrollmycoaster, from that link?
#176 [04:07] <youcanrollmycoaster> Yeah, the lighting curves
#177 [04:07] <youcanrollmycoaster> Is it a custom one that person created?
#178 [04:07] <Andrio> It's at that link
#179 [04:07] <Andrio> yes
#180 [04:07] <youcanrollmycoaster> Damn
#181 [04:08] <Andrio> the comment indicates which classes you might be interested in.
#182 [04:08] <youcanrollmycoaster> Alright
#183 [04:08] <youcanrollmycoaster> I was hoping it was an existing file I could just change
#184 [04:08] <Andrio> mm
#185 [04:08] <Andrio> I wonder whether anyone's already managed to mod that
#186 [04:09] <youcanrollmycoaster> I think it's something that really should be a bit more user friendly considering the possibilities it could have for resource packs
#187 [04:09] <youcanrollmycoaster> 100% it will be a large task though
#188 [04:10] <youcanrollmycoaster> I tried to find some mods but I haven't focused much on it because I have no knowledge in coding
#189 [04:10] <Neymus> Okay now I figured out how to access to my account, but thanks anyway
#190 [04:10] <Andrio> no problem.
#191 [04:10] * Neymus [webchat@sol83-1-82-244-174-8.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#192 [04:22] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#193 [04:31] <youcanrollmycoaster> Apparently, and I'm surprised this wasn't obvious to me, changing shaderpack code allows you to change the RGB values of the lights in-game. Don't know why I didn't think about this earlier, hahah
#194 [04:31] <youcanrollmycoaster> Cause I've been using one and I've even spoken about the colour shift
#195 [04:31] <youcanrollmycoaster> Just didn't put the pieces together
#196 [04:42] * renezec [webchat@76-218-83-247.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#197 [04:43] <renezec> hello
#198 [04:43] <renezec> I am looking for help on a password reset block
#199 [04:44] <renezec> I was trying to sign into an old mojang account and didnt realize I had to migrate it..
#200 [04:44] <renezec> and now I think my account is blocked
#201 [04:46] <renezec> yes I know its 2:46 in the morning...
#202 [05:02] * youcanrollmycoaster [webchat@cpe-124-176-103-143.vb09.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
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#204 [05:11] * Usernaem [webchat@cpc151807-shef17-2-0-cust131.17-1.cable.virginm.net] has joined #minecrafthelp
#205 [05:12] <Usernaem> getting error saying "The game crashed whilst initializing game
#206 [05:12] <Usernaem> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL" when attempting to open game in any version from launcher, drivers all updated and should be running fine, using 64bit windows 10
#207 [05:12] <urielsalis> ??> Usernaem win/dxdiag
#208 [05:12] <Absol> Usernaem: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#209 [05:14] <Usernaem> https://paste.ubuntu.com/p/PJTNMGttns/
#210 [05:14] * WikWik_ [webchat@cpc140774-burn9-2-0-cust761.10-1.cable.virginm.net] has joined #minecrafthelp
#211 [05:15] * zane [webchat@222.185.27.211.sta.dodo.net.au] has joined #minecrafthelp
#212 [05:15] <zane> i cant remember my email for my old account
#213 [05:16] <urielsalis> Usernaem, there are no drivers for your graphics card for Windows 10. You will need to downgrade to Windows 7 or get a new GPU(if you have a desktop pc)
#214 [05:16] <urielsalis> ??> zane account/send-email
#215 [05:16] <Usernaem> cool cool thanks
#216 [05:16] <Absol> zane: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#217 [05:16] <Absol> zane: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#218 [05:16] * Usernaem [webchat@cpc151807-shef17-2-0-cust131.17-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#219 [05:17] <WikWik_> How to fix when you try to load up minecraft and it says Java (TM) binary not responding
#220 [05:17] <urielsalis> ??> WikWik_ av/adwcleaner
#221 [05:17] <Absol> WikWik_: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#222 [05:17] <Absol> WikWik_: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#223 [05:18] * WikWik_ [webchat@cpc140774-burn9-2-0-cust761.10-1.cable.virginm.net] has quit. (Client Quit)
#224 [05:24] * WikWik_ [webchat@cpc140774-burn9-2-0-cust761.10-1.cable.virginm.net] has joined #minecrafthelp
#225 [05:24] <WikWik_> ive done everything you told me to do now what
#226 [05:25] <urielsalis> WikWik_, try to play
#227 [05:25] <WikWik_> k
#228 [05:27] <WikWik_> thanks for the help
#229 [05:27] * WikWik_ [webchat@cpc140774-burn9-2-0-cust761.10-1.cable.virginm.net] has quit. (Client Quit)
#230 [05:38] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#231 [05:53] * LazyPhoenix [webchat@d137-186-219-46.abhsia.telus.net] has joined #minecrafthelp
#232 [05:55] <LazyPhoenix> Does anyone know why i'm getting major integrated server lag in my single-player world? its only at my enderman farm, so bad i cant do sweeping edge attacks. I remade the farm in a creative world and i'm not lagging at that one.
#233 [05:55] * sjoerd [webchat@ip-213-127-10-74.ip.prioritytelecom.net] has joined #minecrafthelp
#234 [05:55] <sjoerd> hello
#235 [05:56] <sjoerd> someonehere?
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#237 [05:58] * LazyPhoenix [webchat@d137-186-219-46.abhsia.telus.net] has quit. (Client Quit)
#238 [06:02] * Temtos [webchat@i577A7D01.versanet.de] has joined #minecrafthelp
#239 [06:04] * Kr0kietek12345 [webchat@89-65-124-246.dynamic.chello.pl] has joined #minecrafthelp
#240 [06:06] <Temtos> hello, i struggle with migrating my old premium acc to my new majang acc. (keep telling me wrong password in migration-prozess, password works in MC launcher)
#241 [06:06] <Kr0kietek12345> I can not enter any server because it says that it has not been hid in minecraft.net. What should I do?
#242 [06:12] * ryan [webchat@host86-130-128-137.range86-130.btcentralplus.com] has joined #minecrafthelp
#243 [06:13] * Daire [webchat@97e74c3e.skybroadband.com] has joined #minecrafthelp
#244 [06:13] <ryan> hello
#245 [06:13] <Daire> hello
#246 [06:13] * ryan is now known as Guest4448
#247 [06:13] * Guest4448 [webchat@host86-130-128-137.range86-130.btcentralplus.com] has quit. (Client Quit)
#248 [06:14] <Daire> on minecraft beta from the xbox insider hub, my friends and i are on different versions. Mine on 1.12.0.3 and theirs being 1.11.2. how can i fix this.
#249 [06:14] <Daire> on minecraft beta from the xbox insider hub, my friends and i are on different versions. Mine on 1.12.0.3 and theirs being 1.11.2. how can i fix this.
#250 [06:14] * Daire [webchat@97e74c3e.skybroadband.com] has left #minecrafthelp
#251 [06:15] * Daire [webchat@97e74c3e.skybroadband.com] has joined #minecrafthelp
#252 [06:15] <Daire> on minecraft beta from the xbox insider hub, my friends and i are on different versions. Mine on 1.12.0.3 and theirs being 1.11.2. how can i fix this
#253 [06:17] <Daire> hello?
#254 [06:17] * byM4rk [webchat@no-reverse.nexiu.net] has joined #minecrafthelp
#255 [06:17] <byM4rk> Hey
#256 [06:18] <Daire> hello
#257 [06:18] <Daire> on minecraft beta from the xbox insider hub, my friends and i are on different versions. Mine on 1.12.0.3 and theirs being 1.11.2. how can i fix this
#258 [06:19] <byM4rk> SPIELABSTURZ
#259 [06:19] <byM4rk> Ein unerwartetes Problem ist aufgetreten und das Spiel ist abgestürzt. Wir entschuldigen uns für die Unan
#260 [06:19] <Daire> english?
#261 [06:19] <byM4rk> this is german
#262 [06:20] <byM4rk> wait
#263 [06:20] <Daire> ok
#264 [06:20] * limeaid [webchat@cpe-101-190-53-204.nb03.nsw.asp.telstra.net] has joined #minecrafthelp
#265 [06:21] <urielsalis> byM4rk, they are not using the beta
#266 [06:21] <Daire> they are using the one from the insider hub
#267 [06:21] <Daire> so am i
#268 [06:22] <byM4rk> wich beta?
#269 [06:22] <limeaid> Okay, I am having login troubles. I'm getting the classic "Invalid email or password" error. Never logged in on this computer before. I tried changing my password first, didn't work. I tried changing the password a second time, didn't work. I've only tried logging in about three times today, so it can't be that.
#270 [06:22] <limeaid> Had this same trouble a few months ago, was never able to resolve it.
#271 [06:22] <limeaid> Can anyone help me out?
#272 [06:22] <Daire> mine is 1.12.0.3 and theirs is 1.11.2
#273 [06:23] <Daire> if they dont have the beta where can they get it?
#274 [06:24] <byM4rk> in my error message is: Maby try a lower resolution resourcepack! but i have no resource pack included?
#275 [06:25] <Daire> i dont have one either
#276 [06:25] <byM4rk> okay
#277 [06:26] <Daire> they have tried installing and reinstalling and unenrolling and re enrolling but that just keeps them on 1.11.2
#278 [06:29] <byM4rk> this means?
#279 [06:29] <limeaid> welp, turns out I just never migrated my account
#280 [06:29] <limeaid> sorry for wasting y'alls time
#281 [06:30] <Daire> thats the only thing that is on youtube and it wont work, have you got any other ideas.
#282 [06:30] * Olli [webchat@p549E9CF6.dip0.t-ipconnect.de] has joined #minecrafthelp
#283 [06:30] <Andrio> byM4rk, can you show me the full crash report?
#284 [06:30] <Andrio> ??> byM4rk paste
#285 [06:30] <Absol> byM4rk: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#286 [06:32] <byM4rk> okay
#287 [06:33] <Daire> if they arent on the beta, how can they get onto it
#288 [06:35] <Olli> Hi I have an issue with running Minecraft on my MacBookPro. I downloaded it several times from the official website. When I start it it just crashes. I says "Minecraft quit unexpectedly. What can I do and is this a common problem ?
#289 [06:54] <byM4rk> https://paste.ubuntu.com/p/nhDhM9WvRS/ I have done this now. How does it continue?
#290 [06:54] <Daire> byma4rk. both my friends dont have the beta version on the insdifer hub
#291 [06:54] <Daire> insider*
#292 [06:54] <Daire> how could they get it?
#293 [06:55] <urielsalis> Daire, http://aka.ms/minecraftbeta
#294 [06:55] <Andrio> ??> byM4rk win/reinst
#295 [06:55] <Absol> byM4rk: You may need to reinstall the locally installed files that Minecraft puts into place.
#296 [06:55] <Absol> byM4rk: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#297 [06:55] <Daire> Thanks
#298 [06:57] * zane [webchat@222.185.27.211.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
#299 [07:16] <byM4rk> absol unfortunately it still does not work
#300 [07:17] * Daire [webchat@97e74c3e.skybroadband.com] has quit. (Quit: webchat.esper.net)
#301 [07:24] <byM4rk> @Absol ?
#302 [07:25] * andres309 [webchat@190-20-60-109.baf.movistar.cl] has joined #minecrafthelp
#303 [07:25] <andres309> hello
#304 [07:25] <andres309> hello
#305 [07:25] <byM4rk> hello
#306 [07:25] <andres309> friends
#307 [07:25] <byM4rk> No?
#308 [07:25] <andres309> hablas español
#309 [07:26] <byM4rk> okay
#310 [07:26] <urielsalis> andres309, this is a english only channel
#311 [07:26] * andres309 [webchat@190-20-60-109.baf.movistar.cl] has quit. (Client Quit)
#312 [07:38] * HypeBuzz [webchat@p5B248548.dip0.t-ipconnect.de] has joined #minecrafthelp
#313 [07:38] <HypeBuzz> i Need help
#314 [07:38] <HypeBuzz> when i start my minecraft it Begins to lag and then crashes
#315 [07:47] * HypeBuzz [webchat@p5B248548.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#316 [07:56] * keahn [webchat@ip4da14d7d.direct-adsl.nl] has joined #minecrafthelp
#317 [07:56] <keahn> hello i want do reactivate my minecraft account
#318 [07:56] <Greymagic27> keahn, Hey. You'll need to email mojang for that. Here are the steps:
#319 [07:56] <Greymagic27> ??> keahn account/send-email
#320 [07:56] <Absol> keahn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#321 [07:56] <Absol> keahn: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#322 [07:57] * keahn [webchat@ip4da14d7d.direct-adsl.nl] has quit. (Client Quit)
#323 [08:04] * Frankenshooter [webchat@ipbcc2ded2.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#324 [08:04] <Frankenshooter> hi
#325 [08:05] <Greymagic27> Frankenshooter, Hey. How can we help?
#326 [08:06] <Frankenshooter> can you speak german?
#327 [08:06] <Frankenshooter> i have a crash report when i start mc
#328 [08:07] <Frankenshooter> The game crashed whilst mouseclicked event handler
#329 [08:07] <Frankenshooter> Error: java.lang.IllegalStateException: failed to create a child event loop
#330 [08:07] <Greymagic27> ??> Frankenshooter launcher/log
#331 [08:07] <Absol> Frankenshooter: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#332 [08:09] * Churrimongi [webchat@81.196.248.161] has joined #minecrafthelp
#333 [08:09] <Churrimongi> hello
#334 [08:10] <Greymagic27> Churrimongi, Hey. How can we help?
#335 [08:10] <Churrimongi> i have a problem
#336 [08:10] <Greymagic27> Churrimongi, What's the problem?
#337 [08:10] <Churrimongi> i got an account on mojang
#338 [08:10] <Churrimongi> with the premium minecraft
#339 [08:11] <Churrimongi> and i don t have acces to the email because it was my dad's bussines email
#340 [08:11] <Churrimongi> and i don't remember the security question cuz is a lot of time of not loggin in
#341 [08:11] <Greymagic27> Churrimongi, Have you emailed mojang support?
#342 [08:11] <Frankenshooter> https://paste.ubuntu.com/p/ZbqG6whVfz/
#343 [08:11] <Frankenshooter> okay
#344 [08:11] <Churrimongi> yes
#345 [08:11] <Churrimongi> i emailed but no response
#346 [08:11] <Churrimongi> in 3 days
#347 [08:11] <Greymagic27> Churrimongi, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#348 [08:12] <Greymagic27> ??> Frankenshooter tools/hjt
#349 [08:12] <Absol> Frankenshooter: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#350 [08:12] <Absol> Frankenshooter: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#351 [08:13] <Churrimongi> so what i can do
#352 [08:13] <Greymagic27> Churrimongi, You'll need to wait for a reply from mojang. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#353 [08:13] <Churrimongi> ok
#354 [08:14] * Churrimongi [webchat@81.196.248.161] has quit. (Client Quit)
#355 [08:14] * hrnoll [webchat@cpe-74-129-130-36.kya.res.rr.com] has joined #minecrafthelp
#356 [08:15] <hrnoll> I cannot re-download Minecraft for Windows 10 on my new computer, I have already redeemed it.
#357 [08:16] * darknafe [webchat@90-230-56-19-no535.tbcn.telia.com] has joined #minecrafthelp
#358 [08:16] <darknafe> hi
#359 [08:16] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has joined #minecrafthelp
#360 [08:16] <hrnoll> hi
#361 [08:16] <Vilzu45> hi
#362 [08:16] <Greymagic27> hrnoll, Hey. Are you logged in with the same account as you redeemed it on?
#363 [08:16] <Greymagic27> Vilzu45, darknafe Hey. How can we help?
#364 [08:17] <Vilzu45> yes
#365 [08:17] <hrnoll> Greymagic27 yes
#366 [08:17] <Vilzu45> i cannot go to any server
#367 [08:17] <darknafe> i can not get the lind to change my password
#368 [08:17] <darknafe>
#369 [08:17] <darknafe> link*
#370 [08:17] <Greymagic27> ??> darknafe account/email-missing
#371 [08:17] * Banana [webchat@c-69-142-187-139.hsd1.nj.comcast.net] has joined #minecrafthelp
#372 [08:17] <Absol> darknafe: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#373 [08:17] <Absol> darknafe: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#374 [08:17] <Absol> darknafe: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#375 [08:17] <darknafe> thx
#376 [08:18] <Frankenshooter> https://paste.ubuntu.com/p/ZbqG6whVfz/
#377 [08:18] <Greymagic27> ??> Frankenshooter tools/hjt
#378 [08:18] <Absol> Frankenshooter: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#379 [08:18] <Absol> Frankenshooter: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#380 [08:18] <hrnoll> Greymagic27 Is there a way to download it again if I have already redeemed it, just on a past computer?
#381 [08:18] * darknafe [webchat@90-230-56-19-no535.tbcn.telia.com] has quit. (Client Quit)
#382 [08:19] <Vilzu45> Help, i can not join to any server, modded or not. It says some java stuff and timed out. I have tried: Restarting Computer, Reinstalling Minecraft, Reinstalling Java, Updating java, Deleting .minecraft from roaming and so much more!
#383 [08:19] <Banana> I just cant get into minecraft
#384 [08:19] <Vilzu45> Nothing seems to be helping
#385 [08:19] <Greymagic27> hrnoll, If you login with the same account you should just be able to download it again. I'm not an expert on bedrock edition and this channel is for java ed only. I recommend asking on the forums: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#386 [08:19] <Greymagic27> ??> Vilzu45 launcher/log-txt
#387 [08:19] <Absol> Vilzu45: We need to see your full launcher log, which is created in the game directory.
#388 [08:19] <Absol> Vilzu45: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#389 [08:19] <Greymagic27> Banana, Hey. What's the issue?
#390 [08:20] <hrnoll> Greymagic27 Thanks!
#391 [08:20] <Greymagic27> hrnoll, No worries
#392 [08:20] <Banana> so i try to launch minecraft, but it doesnt go through
#393 [08:20] <Banana> it just stays on the loading bar of mojang
#394 [08:21] <Greymagic27> ??> Banana av/adwcleaner
#395 [08:21] <Absol> Banana: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#396 [08:21] <Absol> Banana: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#397 [08:21] <Frankenshooter> https://paste.ubuntu.com/p/fxRgGVMgDW/
#398 [08:21] <Banana> ok ty
#399 [08:21] <Vilzu45> https://paste.ubuntu.com/p/yzry6kcny7/
#400 [08:22] * Banana [webchat@c-69-142-187-139.hsd1.nj.comcast.net] has quit. (Client Quit)
#401 [08:22] <Greymagic27> ??> Frankenshooter av/kaspersky
#402 [08:22] <Absol> Frankenshooter: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#403 [08:23] <Greymagic27> Vilzu45, When it crashes does it give you any sort of message? If so what is that message?
#404 [08:23] <Vilzu45> Can you get anything out from the logs?
#405 [08:23] <Vilzu45> I can type it here
#406 [08:23] <Vilzu45> wait
#407 [08:23] <Vilzu45> gimme a sec
#408 [08:23] <Vilzu45> <-- is my ign btw if u need that
#409 [08:24] <Greymagic27> Frankenshooter, After you've done that disable the discord overlay.
#410 [08:24] <Vilzu45> It says when i try to join ANY server: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#411 [08:24] * hrnoll [webchat@cpe-74-129-130-36.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#412 [08:25] <Greymagic27> Vilzu45, I'd like to run a check for any software on your PC that could be the cause of your issue
#413 [08:25] <Greymagic27> ??> Vilzu45 tools/hjt
#414 [08:25] <Absol> Vilzu45: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#415 [08:25] <Absol> Vilzu45: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#416 [08:27] <Vilzu45> k doin it now
#417 [08:27] * Banana [webchat@c-69-142-187-139.hsd1.nj.comcast.net] has joined #minecrafthelp
#418 [08:27] * Xx_re_xu_xX [webchat@151.255.114.227] has joined #minecrafthelp
#419 [08:27] <Banana> ok im back
#420 [08:27] <Vilzu45> https://paste.ubuntu.com/p/YtKCD8fSFv/
#421 [08:27] <Banana> what do i do now
#422 [08:27] * Xx_re_xu_xX [webchat@151.255.114.227] has quit. (Client Quit)
#423 [08:28] <Greymagic27> Banana, Uninstall netcut defender
#424 [08:28] <Greymagic27> Wait sorry, wrong person :P
#425 [08:28] <Greymagic27> Vilzu45, Uninstall netcut defender
#426 [08:28] <Vilzu45> Ok thx
#427 [08:28] <Greymagic27> Banana, Great. Give minecraft a go now
#428 [08:28] <Banana> ok
#429 [08:29] <Banana> IT WORKED
#430 [08:29] <Banana> TY
#431 [08:29] <Greymagic27> Banana, No worries
#432 [08:29] <Frankenshooter> okay i have it
#433 [08:29] <Vilzu45> nope still the same thing
#434 [08:30] <Banana> ok now imma download crazy craft
#435 [08:30] <Banana> ty, ttyl
#436 [08:30] * Banana [webchat@c-69-142-187-139.hsd1.nj.comcast.net] has quit. (Client Quit)
#437 [08:30] <Greymagic27> Vilzu45, Restart your PC after uninstalling netcut
#438 [08:30] <Vilzu45> kk
#439 [08:30] <Vilzu45> brb
#440 [08:30] <Vilzu45> thx
#441 [08:30] <Vilzu45> ttyl
#442 [08:33] * Frankenshooter [webchat@ipbcc2ded2.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#443 [08:33] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has joined #minecrafthelp
#444 [08:33] <Vilzu45> ay im back
#445 [08:33] <Vilzu45> r yall bots?
#446 [08:33] <Greymagic27> Vilzu45, We're real :P
#447 [08:33] <Vilzu45> oh yep
#448 [08:33] <Vilzu45> but not workin
#449 [08:34] <Greymagic27> Vilzu45, I've got to hop off for a while. Sorry!
#450 [08:34] <Vilzu45> Still the same thing
#451 [08:34] <Vilzu45> nå
#452 [08:34] <Vilzu45> np*
#453 [08:35] <Vilzu45> Is there somebody left who could possibly help me?
#454 [08:35] * Frankenshooter [webchat@ipbcc2ded2.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#455 [08:35] * Boxenhaufen9 [webchat@pD9ECAD8A.dip0.t-ipconnect.de] has joined #minecrafthelp
#456 [08:35] <Frankenshooter> Gray the problem is still there
#457 [08:36] <Vilzu45> he hopd off
#458 [08:36] <Vilzu45> for awhilee
#459 [08:36] <Boxenhaufen9> i forgot my security questions can someone help me?
#460 [08:37] <urielsalis> Boxenhaufen9, only Mojang can
#461 [08:37] <Vilzu45> i am gettin sick and tired w/ my problem
#462 [08:37] <urielsalis> ??> Boxenhaufen9 account/send-email
#463 [08:37] <Absol> Boxenhaufen9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#464 [08:37] <Absol> Boxenhaufen9: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#465 [08:37] <urielsalis> hi Vilzu45 what is your issue?
#466 [08:37] <urielsalis> hi Frankenshooter what is your issue?
#467 [08:37] <Vilzu45> I cannot join any server
#468 [08:37] <Vilzu45> and btw uriel r u an bot?
#469 [08:37] <urielsalis> Vilzu45, what happens when you try?
#470 [08:37] <urielsalis> Vilzu45, only Absol is a bot here
#471 [08:37] <Vilzu45> wait
#472 [08:37] <Vilzu45> lemmi tell
#473 [08:38] <Vilzu45> gimme a sex
#474 [08:38] <Vilzu45> sec* :D
#475 [08:38] <Frankenshooter> urielsalis The game crashed whilst mouseclicked event handler
#476 [08:38] <Frankenshooter> Error: java.lang.IllegalStateException: failed to create a child event loop
#477 [08:38] <urielsalis> ?> Frankenshooter tools/hjt
#478 [08:39] <Vilzu45> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#479 [08:39] <Frankenshooter> https://paste.ubuntu.com/p/8MBz9b5SnF/
#480 [08:39] <Vilzu45> and i am not running Linux or mac
#481 [08:39] <urielsalis> Vilzu45, to what server?
#482 [08:40] <Vilzu45> any
#483 [08:40] * Frankenshooter [webchat@ipbcc2ded2.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#484 [08:40] <urielsalis> Vilzu45, example?
#485 [08:41] <Vilzu45> mc.hypixel.net eu.mineplex.com us.mineplex.com hivemc.eu
#486 [08:41] <Vilzu45> etc
#487 [08:42] <Vilzu45> any server there is
#488 [08:42] <urielsalis> Vilzu45, try with mctest.ae97.net
#489 [08:42] * Anon [webchat@02d8b15a.bb.sky.com] has joined #minecrafthelp
#490 [08:42] * Narwhayle [webchat@c83-250-12-160.bredband.comhem.se] has joined #minecrafthelp
#491 [08:42] <Narwhayle> Hello!
#492 [08:42] <Narwhayle> Anyone here?
#493 [08:43] <urielsalis> Narwhayle, 101 people
#494 [08:43] <Anon> Hello, I am in need of assistance!
#495 [08:43] <Vilzu45> urielsalis Not working either.
#496 [08:43] <urielsalis> Anon, with?
#497 [08:43] <urielsalis> ??> Vilzu45 tools/hjt
#498 [08:43] <Absol> Vilzu45: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#499 [08:43] <Absol> Vilzu45: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#500 [08:43] <Vilzu45> I did that already
#501 [08:43] <Anon> For some reason my laptop can't download the 1.14 update
#502 [08:43] <urielsalis> Vilzu45, can you do a new one?
#503 [08:43] <Vilzu45> kk
#504 [08:43] <urielsalis> Anon, what happens when you try?
#505 [08:43] <Vilzu45> gimme a sec
#506 [08:43] <Narwhayle> Anon Samne for me!
#507 [08:44] <Narwhayle> Same*
#508 [08:44] <Anon> crash report saying that a file is already in use, idle5.0gg file
#509 [08:44] <urielsalis> ??> Anon tools/hjt
#510 [08:44] <Absol> Anon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#511 [08:44] <Absol> Anon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#512 [08:44] <urielsalis> ??> Narwhayle tools/hjt
#513 [08:44] <Absol> Narwhayle: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#514 [08:44] <Absol> Narwhayle: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#515 [08:44] <Vilzu45> https://paste.ubuntu.com/p/njwqQTKqBv/
#516 [08:44] <Anon> Alright, gimme a min
#517 [08:45] * Frankenshooter [webchat@ipbcc2ded2.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#518 [08:45] <Frankenshooter> sry i have a crash
#519 [08:45] <urielsalis> Vilzu45, uninstall Netcut Defender
#520 [08:46] <urielsalis> Frankenshooter, Do you have Geforce Experience installed?
#521 [08:46] <Vilzu45> urielsalis i uninstalled it already
#522 [08:46] <Frankenshooter> yes
#523 [08:47] <Narwhayle> https://paste.ubuntu.com/p/tHGM9S6RXt/
#524 [08:47] <urielsalis> Vilzu45, its still in the log, have you restarted since?
#525 [08:47] <urielsalis> Frankenshooter, disable its overlay
#526 [08:47] <Vilzu45> urielsalis i have
#527 [08:47] <urielsalis> ??> Narwhayle av/mcafee
#528 [08:47] <Absol> Narwhayle: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#529 [08:47] <Absol> Narwhayle: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#530 [08:47] <urielsalis> ??> Narwhayle av/mcafee/uninstall
#531 [08:47] <Absol> Narwhayle: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#532 [08:47] <urielsalis> Also:
#533 [08:47] <Narwhayle> I don't have McAfee...
#534 [08:47] <urielsalis> ??> Narwhayle win/evolve
#535 [08:48] <Absol> Narwhayle: The Game Overlay feature of Evolve is not compatible with Minecraft, and will cause the latter to crash.
#536 [08:48] <Absol> Narwhayle: To fix this, open the Preferences dialog in Evolve, uncheck the Game Overlay feature in the Features tab. Click Save, and run Minecraft again.
#537 [08:48] <Vilzu45> now i have completely removed all of its files
#538 [08:48] <urielsalis> Narwhayle, Mcafee sometimes comes preinstalled depending on where you bought your PC, uninstalling it without the tool Absol linked you makes it leave some stuff
#539 [08:48] <Vilzu45> do i have to restart now?
#540 [08:48] <Anon> Hey helpers, got the link you need
#541 [08:48] <urielsalis> Vilzu45, yes
#542 [08:48] <urielsalis> Anon, paste it here
#543 [08:48] <Vilzu45> kk brb
#544 [08:49] <Anon> https://paste.ubuntu.com/p/C9WxnT3hjP/
#545 [08:49] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#546 [08:49] <urielsalis> ??> Anon av/bytefence
#547 [08:49] <Absol> Anon: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#548 [08:49] <Narwhayle> I can't download any new update after 1.12.2. When I try, it launhces but nothing happens. I sometimes see the Mojang logo but it just freezes and the crashes...
#549 [08:49] <Narwhayle> urielsalis
#550 [08:49] <urielsalis> Narwhayle, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#551 [08:49] <Anon> I shouldn't have bytefence
#552 [08:49] <urielsalis> Narwhayle, after that, return here for further instructions
#553 [08:49] <Anon> I remember uninstalling it a while back
#554 [08:50] <urielsalis> Anon, line 10 of your log, not only is still there but its currently running
#555 [08:50] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has joined #minecrafthelp
#556 [08:50] <urielsalis> Anon, We dont count bytefence as a antivirus here, more like malware
#557 [08:50] <Vilzu45> urielsalis aight im back trying it now
#558 [08:50] <Anon> That is strange, but I'll go deal with it now!
#559 [08:51] <urielsalis> Anon, you can follow the instructions in https://bugs.mojang.com/browse/MCL-5546
#560 [08:52] * Narwhayle [webchat@c83-250-12-160.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#561 [08:52] <Vilzu45> i dont think its working urielsalis
#562 [08:52] <Vilzu45> imma scan it once more
#563 [08:52] <urielsalis> ??> Vilzu45 av/adwcleaner
#564 [08:52] <Absol> Vilzu45: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#565 [08:52] <Absol> Vilzu45: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#566 [08:52] <Vilzu45> I have it!
#567 [08:52] <Vilzu45> Let me scan
#568 [08:52] <Frankenshooter> urielsalis Frankenshooter, disable its overlay how?
#569 [08:53] <urielsalis> Frankenshooter, Its easier to uninstall it completly
#570 [08:53] <Anon> Well, I've uninstalled it for sure, and ran a quick scan on the rest of the laptop to see if any files of it still exist
#571 [08:53] <Frankenshooter> the Mc win 10 app?
#572 [08:53] <Anon> I should be good now right?
#573 [08:53] <urielsalis> Anon, restart your PC and try to play again
#574 [08:53] <Frankenshooter> or geforce experience
#575 [08:53] * Moe [webchat@94.187.53.196] has joined #minecrafthelp
#576 [08:53] <urielsalis> Frankenshooter, Geforce Experience
#577 [08:54] <Anon> Ok got it! You'll know if it doesn't work if I'm back here soon XD Thanks for the help!
#578 [08:54] <Moe> Hey everyone
#579 [08:55] <Moe> Can I still login and play normally on MC Java Edition after I redeem my free Win10 Edition coupon?
#580 [08:55] * Anon [webchat@02d8b15a.bb.sky.com] has quit. (Quit: webchat.esper.net)
#581 [08:55] <urielsalis> Moe, yep
#582 [08:55] <Moe> And do you know if there's an expiration to the coupons or not?
#583 [08:55] <urielsalis> Moe, not sure, but I would use them as soon as you can
#584 [08:56] <Moe> Alright, thank you very much!
#585 [08:56] <Moe> Have a good one
#586 [08:56] <urielsalis> Moe, you too!
#587 [08:56] * Moe [webchat@94.187.53.196] has quit. (Client Quit)
#588 [08:56] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has joined #minecrafthelp
#589 [08:57] <Vilzu45> urielsalis Not working :(
#590 [08:57] <urielsalis> Vilzu45, can you take a screenshot of how you are trying to connect?
#591 [08:58] <Frankenshooter> urielsalis i uninstall Geforce Experience and i have the same problem
#592 [08:58] <Vilzu45> how do i share the sc here
#593 [08:59] <urielsalis> ??> Frankenshooter av/kaspersky
#594 [08:59] <Absol> Frankenshooter: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#595 [08:59] <urielsalis> Vilzu45, imgur.com
#596 [08:59] <Vilzu45> https://imgur.com/a/GUJRyf2
#597 [08:59] * Frankenshooter [webchat@ipbcc2ded2.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#598 [09:00] <urielsalis> Vilzu45, and another of what happens after clicking join server?
#599 [09:00] * magnus987654 [webchat@87-49-45-111-mobile.dk.customer.tdc.net] has joined #minecrafthelp
#600 [09:00] <Vilzu45> ok
#601 [09:01] * Frankenshooter [webchat@ipbcc2ded2.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#602 [09:01] <Vilzu45> imma send
#603 [09:01] <Frankenshooter> urielsalis i have closing kaspersky, nothing
#604 [09:01] <Vilzu45> https://imgur.com/a/y73ooeE
#605 [09:02] <urielsalis> Vilzu45, can you run a speed test in speedtest.net?
#606 [09:02] <Vilzu45> what then
#607 [09:03] * Pl4y8r [webchat@85-76-165-141-nat.elisa-mobile.fi] has joined #minecrafthelp
#608 [09:03] <magnus987654> so can anyone help me? my account is pretty darn old and i do not have access to the email assigned to it. thats my first problem. my second problem is that i have not set the secruety questions and therefor can't change my skin.
#609 [09:03] <Pl4y8r> I would like my account to be changed to parent account without charges
#610 [09:03] <Vilzu45> What then?
#611 [09:03] <urielsalis> Vilzu45, give us the results
#612 [09:03] <urielsalis> ??> magnus987654 account/send-email
#613 [09:03] <Absol> magnus987654: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#614 [09:03] <Absol> magnus987654: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#615 [09:04] <urielsalis> Pl4y8r, you need to contact Mojang and ask for a consent form, then return it
#616 [09:04] <urielsalis> ??> play1962 account/send-email
#617 [09:04] <Absol> play1962: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#618 [09:04] <Absol> play1962: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#619 [09:04] <Frankenshooter> urielsalis i have closing kaspersky, nothing
#620 [09:05] <urielsalis> Frankenshooter, try uninstalling it, it keeps running in the background
#621 [09:05] <Pl4y8r> How can i ask for a consent form
#622 [09:05] <Vilzu45> https://paste.ubuntu.com/p/Ct2gP2TW2X/
#623 [09:05] <urielsalis> Pl4y8r, you have to email them in the link Absol gave you
#624 [09:06] <urielsalis> Vilzu45, any parental control software installed in your PC or network?
#625 [09:06] <Frankenshooter> rly but that is not a solution
#626 [09:06] <Vilzu45> no
#627 [09:06] * Pl4y8r [webchat@85-76-165-141-nat.elisa-mobile.fi] has quit. (Client Quit)
#628 [09:06] <urielsalis> Vilzu45, that you know of, or not at all?
#629 [09:06] <Vilzu45> there is nothing,
#630 [09:06] <urielsalis> Frankenshooter, Its the only thing I can think of, apart from that you would need to go to bugs.mojang.com
#631 [09:07] <urielsalis> Vilzu45, I think there is something blocking your connection to Minecraft servers, cant find it in your log
#632 [09:07] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#633 [09:08] * magnus987654 [webchat@87-49-45-111-mobile.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#634 [09:14] <Frankenshooter> urielsalis okay and nothing
#635 [09:15] <urielsalis> Frankenshooter, then I will have to refer you to bugs.mojang.com. Search if the issue doesnt exist and create a new one if so
#636 [09:17] <Frankenshooter> ok
#637 [09:34] * DNA [webchat@b0fbb230.bb.sky.com] has joined #minecrafthelp
#638 [09:35] <DNA> i try to launch my game and it says i have failed to download optifine
#639 [09:35] <urielsalis> ??> DNA win/reinst
#640 [09:35] <Absol> DNA: You may need to reinstall the locally installed files that Minecraft puts into place.
#641 [09:35] <Absol> DNA: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#642 [09:36] * Matthew1 [webchat@47.156.155.3] has joined #minecrafthelp
#643 [09:37] <DNA> wheres directory i cant find it
#644 [09:38] <Matthew1> my minecraft refuses to launch when using any version past 1.12. I've updated Java and my gpu drivers and nothing has worked
#645 [09:39] * DNA [webchat@b0fbb230.bb.sky.com] has quit. (Client Quit)
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#648 [09:47] <Rexinus1> Hi, i tried to open minecraft today and i got promted with a message, "ERROR :( Unable to access File." Ive tried to reinstall Mc and tried to use the repair function in the setup msi. any help
#649 [09:51] * Rexinus1 [webchat@85-76-20-50-nat.elisa-mobile.fi] has quit. (Quit: webchat.esper.net)
#650 [09:56] * Captain4Wolf [webchat@109.170.243.137] has joined #minecrafthelp
#651 [09:57] <Captain4Wolf> Minecraft 1.14 keeps crashing every time I join a world
#652 [09:57] <Captain4Wolf> How do I fix this?
#653 [10:05] * LordStyx [webchat@229.251.23.93.rev.sfr.net] has joined #minecrafthelp
#654 [10:06] * Narwhayle [webchat@c83-250-12-160.bredband.comhem.se] has joined #minecrafthelp
#655 [10:06] <LordStyx> Hi, I have a problem with my launcher, whenever i start it, it becomes white, then black ans stays black no matter how long i wait
#656 [10:09] <Narwhayle> I can't start any new versions of the game. I can start those I have played before, but can't start older or newer ones I haven't played before. My game starts but freezes right before or after the mojang logo shows. Sometimes I can see the buttons (singelplayer, multiplayer etc) but I freezes and I can't do anything. If I try and press it windows
#657 [10:09] <Narwhayle> says it crashed and want to search for the problem but I cancel it cuz it doesn't help...
#658 [10:09] <Narwhayle> it*
#659 [10:11] <Narwhayle> urielsalis
#660 [10:12] * Captain4Wolf [webchat@109.170.243.137] has quit. (Quit: webchat.esper.net)
#661 [10:18] * Stonedmonkey [webchat@095-096-087-041.static.chello.nl] has joined #minecrafthelp
#662 [10:18] <Stonedmonkey> Hey Hello
#663 [10:18] <Stonedmonkey> Can I ask something ?
#664 [10:20] <Narwhayle> Stonedmonkey nobody is online...
#665 [10:21] * Aureylius [webchat@cpc151467-finc21-2-0-cust29.4-2.cable.virginm.net] has joined #minecrafthelp
#666 [10:22] <Stonedmonkey> ohh that's annoying
#667 [10:22] <Aureylius> Minecraft wont open
#668 [10:23] <Stonedmonkey> I keep getting Java error when I try to join my realm. I join the realm then everything freeze and I get internet java error
#669 [10:23] <Stonedmonkey> annoying has an solution
#670 [10:23] <Stonedmonkey> ?
#671 [10:23] <Stonedmonkey> ?
#672 [10:24] * Narwhayle [webchat@c83-250-12-160.bredband.comhem.se] has left #minecrafthelp
#673 [10:26] * LordStyx [webchat@229.251.23.93.rev.sfr.net] has quit. (Quit: webchat.esper.net)
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#675 [10:28] * Nom [webchat@mrhmon2409w-lp140-02-69-157-68-106.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#676 [10:28] * wyf223 [webchat@204.31.130.47] has joined #minecrafthelp
#677 [10:29] <wyf223> the game wont open
#678 [10:31] <Madne55> i think my account was hacked...can anybod help?
#679 [10:46] * angela [webchat@pool-100-37-57-5.nycmny.fios.verizon.net] has joined #minecrafthelp
#680 [10:47] * angela [webchat@pool-100-37-57-5.nycmny.fios.verizon.net] has quit. (Client Quit)
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#683 [10:50] * factionboi [webchat@69-107-136-14.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#684 [10:51] <factionboi> hello
#685 [10:51] <factionboi> hello?
#686 [10:53] * urielsalis [~urielsali@irc.urielsalis.me] has joined #minecrafthelp
#687 [10:54] * urielsalis is now known as Guest506
#688 [10:54] <factionboi> hello?
#689 [10:54] * Quavelen [~Quavelen@irc.urielsalis.me] has joined #minecrafthelp
#690 [10:55] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#691 [10:55] * Guest506 is now known as urielsalis
#692 [10:56] * Capfan67 [~Capfan67@irc.urielsalis.me] has joined #minecrafthelp
#693 [10:56] <factionboi> hello
#694 [10:56] * Capfan67 is now known as Guest63788
#695 [11:00] <Madne55> hi?
#696 [11:09] * Madne55 [webchat@pool-98-114-32-125.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
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#698 [11:13] * Joel [webchat@S0106f0f24968e4a3.wp.shawcable.net] has joined #minecrafthelp
#699 [11:14] * Joel is now known as Guest95810
#700 [11:14] <Guest95810> i bought a minecraft card yesterday and ive tried more then a dozen times to redeem it and all it says is that its invalid, what do i do?
#701 [11:18] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#702 [11:24] * Thomas [webchat@105.159.174.225] has joined #minecrafthelp
#703 [11:24] <Thomas> Hello
#704 [11:24] <Thomas> I Have Problem With My Username
#705 [11:25] <Thomas> The problem is that i forget my username
#706 [11:25] <Thomas> and i can not join to my account
#707 [11:25] <Thomas> bc my account is so old
#708 [11:26] <Thomas> i have to do Migrate
#709 [11:30] * need_help [webchat@host86-181-227-201.range86-181.btcentralplus.com] has joined #minecrafthelp
#710 [11:30] <need_help> hi I can't resent my security questions I am being sent an email to do so with instructions but there are no instructions and when I log in it needs the security information that I don't know
#711 [11:33] * need_help [webchat@host86-181-227-201.range86-181.btcentralplus.com] has quit. (Client Quit)
#712 [11:38] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#713 [11:42] * buss1 [webchat@138.99.30.182] has joined #minecrafthelp
#714 [11:42] <buss1> https://paste.ubuntu.com/p/YdCr8fWcMW/
#715 [11:44] * someone [webchat@c-69-244-118-163.hsd1.nj.comcast.net] has joined #minecrafthelp
#716 [11:44] <someone> Is mojang on like a long break or something
#717 [11:44] <someone> emailed them like 1 month ago telling them abt my locked account'
#718 [11:44] <someone> still nothing
#719 [11:44] <someone> please tell me thats the case
#720 [11:45] <tyteen4a03> someone: they are quite busy at the moment it seems
#721 [11:46] <tyteen4a03> someone: they are still working on cases from March
#722 [11:46] * Leonardo [webchat@93-35-222-179.ip57.fastwebnet.it] has joined #minecrafthelp
#723 [11:46] <someone> oof
#724 [11:46] <someone> ;/
#725 [11:47] * kindajesus [webchat@129.32.225.4] has joined #minecrafthelp
#726 [11:47] <Leonardo> good evening, i'm having log-in problems with my old minecraft account
#727 [11:48] <kindajesus> Are can people from Microsoft accounts join Java realms or are we going to have to buy a new realm?
#728 [11:48] * Guest63788 is now known as CapFan67
#729 [11:48] <Guest95810> can anyone help me?
#730 [11:49] <CapFan67> kindajesus, Java and Bedrock are different games and can't play together, even through Realms.
#731 [11:49] <CapFan67> Guest95810, use /nick, and set a name for yourself.
#732 [11:49] <CapFan67> Leonardo, What login problem are you having?
#733 [11:49] * Guest95810 is now known as Joel
#734 [11:50] <Leonardo> 2 days ago i tried to log in but i don't remember my password, so i tried to get the mail for the password recovery, but i'm not able to get it maybe because i have the old minecraft account and not a mojang one
#735 [11:50] <kindajesus> So we'd have to buy a bedrock realm and use microsft accounts instead? (I know its free with Minecraft if you got it last year)
#736 [11:50] * Joel is now known as Guest66964
#737 [11:50] * Guest66964 [webchat@S0106f0f24968e4a3.wp.shawcable.net] has quit. (Quit: webchat.esper.net)
#738 [11:51] <Leonardo> i bought minecraft like il 2011 and i haven't played the game for a long time, like 3 years or more
#739 [11:51] <CapFan67> kindajesus, If you want to play on realms with other people who already use Bedrock Edition, then you will need to switch to bedrock to play on realsm with them.
#740 [11:51] <CapFan67> Leonardo, What's your profile/character name?
#741 [11:51] <Leonardo> TopperG
#742 [11:51] * Tim69 [webchat@xdsl-78-35-66-68.nc.de] has joined #minecrafthelp
#743 [11:52] <kindajesus> Ah, yeah okay. Makes sense. What happened is that we bought a Java realm and then realized that our friends on Xbox couldn't play on our Java realm
#744 [11:52] <CapFan67> Leonardo, Did you change your profile name to LeoDobby?
#745 [11:52] <Leonardo> yeah
#746 [11:52] <Leonardo> but really i don't remember when i did it
#747 [11:52] <CapFan67> Leonardo, Ok, less chance it's been stolen then. It's migrated, so you login with Email and Password.
#748 [11:52] <CapFan67> Leonardo, You can view your name change here: https://namemc.com/search?q=TopperG
#749 [11:53] <CapFan67> Leonardo, Anyway, when you request a password reset, you don't get the email?
#750 [11:53] <Leonardo> no
#751 [11:53] <CapFan67> kindajesus, Yeah, can be confusing.
#752 [11:53] <CapFan67> Leonardo, Did you check your spam/junk folder?
#753 [11:53] <Leonardo> i'm in the mail i used to purchase the game
#754 [11:53] <kindajesus> Wish we would've known that :'(
#755 [11:53] <Leonardo> yeah checked
#756 [11:53] <CapFan67> Leonardo, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#757 [11:53] <CapFan67> Leonardo, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#758 [11:54] <CapFan67> ??> Leonardo account/send-email
#759 [11:54] <Absol> Leonardo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#760 [11:54] <Absol> Leonardo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#761 [11:54] <kindajesus> It also sucks that I cant connect mt Java and my Microsoft account because I liked my username :/
#762 [11:54] <kindajesus> But that's not a problem rn
#763 [11:54] <Leonardo> yeah i wrote to mojang with all the informations
#764 [11:55] <CapFan67> Leonardo, Sounds like you're on track. Just a matter of waiting for them to respond.
#765 [11:55] <Leonardo> it can be possible that someone has changed the mail?
#766 [11:55] <CapFan67> Leonardo, Since your name didn't change, that's less likely.
#767 [11:55] * Leonardo [webchat@93-35-222-179.ip57.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#768 [11:55] <CapFan67> Leonardo, Mojang will help you sort it out. With your transaction ID, it will be painless (except for the waiting).
#769 [11:56] <Tim69> I got a problem with creating a minecraft server. I can only set it to 1GB or lower, even though I have at least 5GB usable.
#770 [11:57] <CapFan67> Tim69, If you open a command prompt and issue the command: java -version, does the 3rd line say "64-Bit"? If not, you have 32 bit java and need to install 64-bit java.
#771 [11:57] <Tim69> wait a seconf...
#772 [11:58] * Miles [webchat@cpe-74-79-23-98.twcny.res.rr.com] has joined #minecrafthelp
#773 [11:58] <Miles> Hello?
#774 [11:58] <CapFan67> Hi
#775 [11:59] <Tim69> It says "Java HotSpot(TM) Client VM (build 25.211-b12, mixed mode, sharing)"
#776 [11:59] <Miles> Do you know how to fix the "Unable to connect to world" issue?
#777 [11:59] <CapFan67> Tim69, You need to install 64-bit java. Choose Windows Offline (64-bit) Here's the link: https://java.com/en/download/manual.jsp
#778 [11:59] <Miles> Okay.
#779 [11:59] <someone> Its tough too, they have many cases they have to deal with.
#780 [11:59] <CapFan67> Miles, Do you get that when loading a single player world, or an online server?
#781 [12:00] <someone> Im pretty sure Im not gonna get an email from them until july
#782 [12:00] <CapFan67> someone, They're just under 6 weeks behind realtime at the moment.
#783 [12:01] * celeron [webchat@d173-180-244-171.bchsia.telus.net] has joined #minecrafthelp
#784 [12:01] * Tempest [webchat@098-127-017-032.res.spectrum.com] has joined #minecrafthelp
#785 [12:02] * Leonardo [webchat@93-35-222-179.ip57.fastwebnet.it] has joined #minecrafthelp
#786 [12:02] <Tempest> I cannot login
#787 [12:02] <CapFan67> Tempest, What happens when you try?
#788 [12:02] <Tempest> I click the "Login" button and litterally nothing happens
#789 [12:02] <Tim69> Now it works. Thanks for your help!
#790 [12:02] <Leonardo> sorry guys i got kicked out cause of net ro
#791 [12:02] <Leonardo> problems*
#792 [12:02] <Tempest> this has been going on for the last 2 days
#793 [12:02] <Leonardo> i was saying: is it possible that someone has changed my account's email?
#794 [12:02] * Miles [webchat@cpe-74-79-23-98.twcny.res.rr.com] has quit. (Client Quit)
#795 [12:02] * Captain4Wolf [webchat@109.170.243.137] has joined #minecrafthelp
#796 [12:03] <Captain4Wolf> Minecraft 1.14 crashes every time I join a world
#797 [12:03] <celeron> hello, minecraft is not using my nvidia gpu, and prefers to use my radeon gpu over it even though ive set it to use my nvidia gpu in the nvidia control panel
#798 [12:03] <CapFan67> Tempest, Are you behind a VPN? If not, the other usual cause is incompatible software, and we can run a report to check.
#799 [12:03] <CapFan67> Tim69, Outstanding. enjoy!
#800 [12:04] <CapFan67> Leonardo, Since your name didn't change, that's less likely.
#801 [12:04] <Tempest> CapFan67 I am not using a VPN, and I don't think that are software issues. (I am in the browser)
#802 [12:04] <CapFan67> Captain4Wolf, do you get an error description or number?
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#804 [12:05] <Leonardo> mmh i understand
#805 [12:05] <Captain4Wolf> so it crashes, with the Java SE binary thing has stopped responding thing
#806 [12:05] <CapFan67> celeron, When configuring your nvidia, which application did you configure?
#807 [12:05] <celeron> javaw.exe
#808 [12:05] * buss1 [webchat@138.99.30.182] has quit. (Quit: webchat.esper.net)
#809 [12:05] <celeron> running latest java 64 bit
#810 [12:06] <Captain4Wolf> should I send a crash report? not a full one, one on ubuntu pastebin or something
#811 [12:06] <CapFan67> Tempest, VPN/Blocking software and/or malicious software are the common causes for the browser not being able to connect to the login server. Here are the instructions to run the report se we can look:
#812 [12:06] <CapFan67> ??> Tempest tools/hjt
#813 [12:06] <Absol> Tempest: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#814 [12:06] <Absol> Tempest: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#815 [12:06] * Saikai97480 [webchat@165-169-187-198.zeop.re] has joined #minecrafthelp
#816 [12:07] <CapFan67> celeron, javaw.exe can be in more than one location. Is your profile configured to use a specific path, or is it default. If default, use the runtime path in the minecraft launcher folder.
#817 [12:07] <CapFan67> Captain4Wolf, If you get a crash report, create a paste here:
#818 [12:07] <CapFan67> ??> Captain4Wolf paste
#819 [12:07] <Absol> Captain4Wolf: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#820 [12:08] <celeron> ive manually overrided the bundled runtime to use the javaw executable in c:\program files\java\bin\javaw.exe
#821 [12:09] <Saikai97480> I can't launch my Minecraft please help me !! When i try to launch , it's said : Error: Could not create the Java Virtual Machine.
#822 [12:09] <Saikai97480> Error: A fatal exception has occured. Program will exit. Please help me...
#823 [12:09] <Captain4Wolf> okay, one second
#824 [12:09] <CapFan67> celeron, That's generally all there is to it. Unconfigure the AMD app, Configure the Nvidia app. (specifying the correct path and javaw.exe).
#825 [12:09] * Bluebottle5 [webchat@cpe-101-176-192-86.nb02.nsw.asp.telstra.net] has joined #minecrafthelp
#826 [12:09] <CapFan67> Saikai97480, We'll need to see the full game log:
#827 [12:09] <CapFan67> ??> Saikai97480 launcher/log
#828 [12:10] <Absol> Saikai97480: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#829 [12:10] <Bluebottle5> hewwo i keep getting an 'out of memory' error even tho i've told minecraft to use 8 gigs
#830 [12:10] <Tempest> CapFan67 https://paste.ubuntu.com/p/Gy8CKWJhhv/
#831 [12:10] <Saikai97480> How can show you this ?
#832 [12:10] <celeron> so unconfigure as in delete the profile in the amd adrenalin software?
#833 [12:10] <CapFan67> Saikai97480, Follow ABsol's instructions.
#834 [12:11] <Captain4Wolf> https://paste.ubuntu.com/p/zBjGGGdn57/ crash report
#835 [12:11] <Saikai97480> Okay thank you !
#836 [12:11] <CapFan67> celeron, Yes. If both GPUs are configured as preference, you'll get unpredictable results.
#837 [12:11] <Bluebottle5> https://paste.ubuntu.com/p/RBwtGCy2z5/
#838 [12:11] <CapFan67> Captain4Wolf, Stand by..
#839 [12:12] <celeron> huh, there is no profile in the adrenalin software
#840 [12:12] <CapFan67> Captain4Wolf, That looks like hardware/driver. Let's look at your hardware/drivers:
#841 [12:12] <Stonedmonkey> Good evening
#842 [12:12] <CapFan67> ??> Captain4Wolf win/dxdiag
#843 [12:12] <Absol> Captain4Wolf: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#844 [12:12] * Leonardo [webchat@93-35-222-179.ip57.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#845 [12:12] <celeron> it has all my steam games but not minecraft
#846 [12:12] <CapFan67> Bluebottle5, stand by...
#847 [12:12] <Captain4Wolf> I think I already have one saved, one minute
#848 [12:12] <Captain4Wolf> https://paste.ubuntu.com/p/RFfnqSVhyf/ here
#849 [12:13] <CapFan67> Bluebottle5, You have a setting you need to fix:
#850 [12:13] <CapFan67> ??> Bluebottle5 info/vars
#851 [12:13] <Absol> Bluebottle5: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#852 [12:13] <celeron> Ok so I started minecraft and its still using my radeon card and not my nvidia card
#853 [12:13] <Saikai97480> There is just this : Waiting for log output...
#854 [12:14] <Stonedmonkey> Anyone knows how to fix java.io.IOException the host disconected???
#855 [12:14] <CapFan67> Captain4Wolf, That report is missing most of the data. Can you try running another?
#856 [12:14] <Captain4Wolf> okay
#857 [12:14] * Miles [webchat@cpe-74-79-23-98.twcny.res.rr.com] has joined #minecrafthelp
#858 [12:15] <Stonedmonkey> Anyone knows how to fix java.io.IOException the host disconected???
#859 [12:15] <Miles> I still am "Unable to connect to world" on my friend's game.
#860 [12:15] <Tempest> CapFan67 I used "HiJackThis" and here is the pastebin of what the notpad said https://paste.ubuntu.com/p/Gy8CKWJhhv/
#861 [12:15] <CapFan67> celeron, That's basically how you configure it. I'm not sure what to suggest if NVidia doesn't follow your config.
#862 [12:16] <Stonedmonkey> Anyone knows how to fix java.io.IOException the host disconected???
#863 [12:16] <CapFan67> Saikai97480, Ok, let's try the full log instead:
#864 [12:16] <CapFan67> ??> Saikai97480 launcher/log-txt
#865 [12:16] <Absol> Saikai97480: We need to see your full launcher log, which is created in the game directory.
#866 [12:16] <Absol> Saikai97480: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#867 [12:16] * Miles [webchat@cpe-74-79-23-98.twcny.res.rr.com] has quit. (Client Quit)
#868 [12:16] <Stonedmonkey> Absol you almost done?
#869 [12:17] <Stonedmonkey> Anyone knows how to fix java.io.IOException the host disconected???
#870 [12:17] <CapFan67> Stonedmonkey, Absol is a bot, following commands to post instructions.
#871 [12:17] * kindajesus [webchat@129.32.225.4] has quit. (Quit: webchat.esper.net)
#872 [12:17] <Stonedmonkey> is there no staff??
#873 [12:18] <CapFan67> Stonedmonkey, we are volunteer helpers. Yes, we're around.
#874 [12:18] * Stonedmonkey [webchat@095-096-087-041.static.chello.nl] has quit. (Quit: webchat.esper.net)
#875 [12:18] <Captain4Wolf> here https://paste.ubuntu.com/p/RqV9M54rXC/
#876 [12:19] <celeron> Ok I have multiple monitors, and if I unplug everything from my radeon card it uses the nvidia gpu
#877 [12:19] * motis007 [webchat@lan-78-157-76-139.vln.penki.lt] has joined #minecrafthelp
#878 [12:19] <motis007> hello
#879 [12:19] <motis007> I NEED help
#880 [12:20] <CapFan67> Captain4Wolf, Your system info is missing, your driver date, and info is missing.
#881 [12:20] <motis007> whos
#882 [12:20] <CapFan67> Captain4Wolf, Either something is *very* wrong with your hardware registration, or you PC is pending an update/reboot.
#883 [12:20] <Captain4Wolf> that's all it gives me when I save the dxdiag, what should I do?
#884 [12:20] <CapFan67> Captain4Wolf, Try rebooting and see if you get a better output.
#885 [12:20] <Saikai97480> Where is Game directory ?
#886 [12:20] <CapFan67> motis007, What do you need help with?
#887 [12:20] * Stonedmonkey [webchat@095-096-087-041.static.chello.nl] has joined #minecrafthelp
#888 [12:20] <Stonedmonkey> Anyone knows how to fix java.io.IOException the host disconected???
#889 [12:21] <Captain4Wolf> I'll see if it needs updating, yeah. and I'm still on Windows 8.1
#890 [12:21] <motis007> i need help
#891 [12:21] <motis007> of something
#892 [12:21] <CapFan67> Saikai97480, Clicking the green arrow takes you there. If you've never edited your profiles, then it's below %appdata%
#893 [12:21] <motis007> my account got hacked
#894 [12:21] <CapFan67> ??> motis007 account/hacked
#895 [12:21] <Absol> motis007: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#896 [12:21] <Absol> motis007: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#897 [12:21] <motis007> and i cant verify that im adult
#898 [12:21] <Stonedmonkey> CapFan67 Anyone knows how to fix java.io.IOException the host disconected???
#899 [12:21] <motis007> because my card got denied
#900 [12:22] <Bluebottle5> CapFan67 ty for your help, i changed the environmnt variable and my game crashed again, https://paste.ubuntu.com/p/FdZcbYD7KF/
#901 [12:22] <CapFan67> Stonedmonkey, That's usually caused (in vanilla) by a poor connection to the server or (in modded) badly behaving mods.
#902 [12:22] <motis007> and some guy is now playing on hypixel with my account
#903 [12:22] <Saikai97480> So now I can see launcher_log , and when I click on there lot of sentences
#904 [12:22] <motis007> cuz when i come to server im beying in mid game
#905 [12:22] * Captain4Wolf [webchat@109.170.243.137] has quit. (Quit: webchat.esper.net)
#906 [12:23] <motis007> please help
#907 [12:23] <CapFan67> Bluebottle5, The environment variable is still there in your crash report: Picked up _JAVA_OPTIONS: -Xmx512M
#908 [12:23] <motis007> 😢
#909 [12:23] <CapFan67> motis007, Contact Mojang, as directed.
#910 [12:23] <motis007> i contacted
#911 [12:23] <Bluebottle5> it's not in my system settings anymore, i'll restart and see if it changes
#912 [12:24] <CapFan67> ??> motis007 account/send-email
#913 [12:24] <Absol> motis007: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#914 [12:24] <Absol> motis007: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#915 [12:24] <CapFan67> Saikai97480, Yes, it tends to be large. Paste all the text to the paste website, then provide a link to the new page here.
#916 [12:24] <motis007> but im 13 and i entered wrong info in my acc
#917 [12:24] <motis007> and i cannot confirm that im 13
#918 [12:24] <motis007> it dennies my card
#919 [12:25] <CapFan67> mattym, We are not mojang and can't fix your account. you will need to contact Mojang as directed.
#920 [12:25] <CapFan67> er, motis007
#921 [12:25] <Saikai97480> Okay thank you !
#922 [12:25] <motis007> ok well
#923 [12:25] <motis007> thanks
#924 [12:25] * Ellens [webchat@180.251.202.233] has joined #minecrafthelp
#925 [12:26] * motis007 [webchat@lan-78-157-76-139.vln.penki.lt] has quit. (Quit: webchat.esper.net)
#926 [12:26] * Bluebottle5 [webchat@cpe-101-176-192-86.nb02.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#927 [12:26] <Ellens> I would like a refund
#928 [12:26] <CapFan67> ??> Ellens account/refund
#929 [12:26] <Absol> Ellens: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#930 [12:28] <Ellens> Should I send an email to customer service?
#931 [12:28] <Saikai97480> Mhhh when i try to paste it the page freeze
#932 [12:28] <Saikai97480> Oh no it' okay sorry
#933 [12:29] <CapFan67> Ellens, As noted in the page, "If this is the case, please contact customer support, provide the order number(s) or transaction ID(s) from the purchase, and specify which purchase needs refunding." - The page has links.
#934 [12:29] <Ellens> How long will it take to reply?
#935 [12:29] <CapFan67> Saikai97480, That log resets when you completely close the game and restart. If you want the log as small as possible, close everything, then run and create the crash. *then* make the paste.
#936 [12:30] <CapFan67> Ellens, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#937 [12:30] * kween [webchat@68-204-8-28.res.bhn.net] has joined #minecrafthelp
#938 [12:31] <kween> can anyone help me with this error message i keep getting, i cant launch the game at all
#939 [12:31] <Saikai97480> I did it but there are just lot of numbers
#940 [12:31] <CapFan67> kween, What error do you get?
#941 [12:31] <CapFan67> Saikai97480, That's ok. After you create the new paste page, give us the link here.
#942 [12:31] * Captain4Wolf [webchat@109.170.243.137] has joined #minecrafthelp
#943 [12:31] <Ellens> ok thank u
#944 [12:31] <Captain4Wolf> okay I'm back
#945 [12:31] <CapFan67> Captain4Wolf, Does your dxdiag look any better?
#946 [12:31] <kween> ERROR StatusLogger Unable to open jar:file:/C:/Users/Rachel!/AppData/Roaming/.minecraft/libraries/org/apache/logging/log4j/log4j-core/2.8.1/log4j-core-2.8.1.jar!/META-INF/log4j-provider.properties
#947 [12:32] <Captain4Wolf> okay so basically
#948 [12:32] <Captain4Wolf> when I did windows+r and got dxdiag up
#949 [12:32] <Captain4Wolf> this message popped up
#950 [12:32] <Saikai97480> Okay but it's write : download , i do it ?
#951 [12:32] * Ellens [webchat@180.251.202.233] has quit. (Quit: webchat.esper.net)
#952 [12:32] <CapFan67> kween, Are you using the Mojang launcher?
#953 [12:32] <kween> Yes
#954 [12:32] <Captain4Wolf> "DxDiag has detected that there might have been a problem accessing the system information the last time this program was used. Would you like to bypass the system information this time?"
#955 [12:32] <CapFan67> ??> Saikai97480 paste
#956 [12:33] <Absol> Saikai97480: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#957 [12:33] <CapFan67> Captain4Wolf, In the end, we need your installed driver details, and your CPU/GPU details to determine the issue.
#958 [12:34] <CapFan67> kween, do you know how to navigate to your .minecraft folder?
#959 [12:34] <kween> Yeah
#960 [12:34] <Saikai97480> https://paste.ubuntu.com/p/h2Qf78Y3yk/
#961 [12:34] <Saikai97480> It's the URL
#962 [12:35] <Captain4Wolf> should I get another dxdiag report, as i've finished restarting my computer?
#963 [12:35] <CapFan67> kween, Close your client and launcher. Run the launcher and client and create the crash. Then open .minecraft/luncher_log.txt and create a paste following Absol's instructions:
#964 [12:35] <CapFan67> ??> kween paste
#965 [12:35] <Absol> kween: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#966 [12:35] <CapFan67> Saikai97480, Stand by...
#967 [12:35] <kween> ok one moment
#968 [12:35] <Saikai97480> Okay ^^
#969 [12:35] * Aary [webchat@c-73-238-14-204.hsd1.ct.comcast.net] has joined #minecrafthelp
#970 [12:36] <Aary> my minecraft keeps crashing when it runs and stops responding
#971 [12:36] <Aary> can anyone help me
#972 [12:36] <CapFan67> Saikai97480, "Picked up _JAVA_OPTIONS: –Xmx512M" - Looks like you have environment variables set causing minecraft to crash. Absol will give you instructions to fix:
#973 [12:36] <CapFan67> ??> Saikai97480 info/vars
#974 [12:36] <Absol> Saikai97480: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#975 [12:37] <CapFan67> Captain4Wolf, We need a good report. If you think restarting will help, then yes.
#976 [12:37] <Captain4Wolf> okay
#977 [12:37] <CapFan67> Aary, Do you get an error number or description? or do you just get "not responding"?
#978 [12:38] * Meumann [webchat@sub208-93.elpos.net] has joined #minecrafthelp
#979 [12:38] <kween> https://paste.ubuntu.com/p/MXCXXbK8YH/
#980 [12:38] <Captain4Wolf> the report looks the same length, but I haven't read it properly so I don't know, I'll try it
#981 [12:38] <Meumann> Hello, I recently updated to minecraft 1.14 and whenever I create a new world and try to start the game, the loading screen gets stuck at 100%
#982 [12:39] <Saikai97480> I deleted now what can i do ?
#983 [12:39] <Aary> I just get not responding
#984 [12:39] <CapFan67> kween, That is not the mojang launcher. Still, I see the issue:
#985 [12:39] <Captain4Wolf> https://paste.ubuntu.com/p/NZTdvp3t4C/
#986 [12:39] <CapFan67> ??> kween win/!
#987 [12:39] <Absol> kween: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#988 [12:39] <Absol> kween: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#989 [12:40] <Captain4Wolf> that's the new thingy
#990 [12:40] * KleivinGj [webchat@ptr.abcom.al] has joined #minecrafthelp
#991 [12:40] <KleivinGj> hello
#992 [12:40] <kween> oh god damnit lol okay ty
#993 [12:40] * Dire [sid231118@id-231118.stonehaven.irccloud.com] has quit. ()
#994 [12:40] <KleivinGj> hello
#995 [12:40] <Aary> i tried to find that memory limit and remove it but it did not exist
#996 [12:40] <CapFan67> Meumann, Test with 1.13.2. Create a world and see if you crash with VBOs on and test with VBOs off. Let me know if they both work, or just one or the other.
#997 [12:40] <KleivinGj> i need help about something
#998 [12:40] * Tempest [webchat@098-127-017-032.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#999 [12:40] <CapFan67> Saikai97480, If you've deleted the setting, test minecraft
#1000 [12:40] <KleivinGj> i cannot login on my account
#1001 [12:41] <CapFan67> Aary, "Not responding" states are often caused by incompatible software. LEt's see what's running:
#1002 [12:41] * Forzenak [webchat@lns-bzn-59-82-252-142-92.adsl.proxad.net] has joined #minecrafthelp
#1003 [12:41] <CapFan67> ??> Aary tools/hjt
#1004 [12:41] <Absol> Aary: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1005 [12:41] <Absol> Aary: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1006 [12:41] * Ema [webchat@93-38-50-202.ip69.fastwebnet.it] has joined #minecrafthelp
#1007 [12:41] <CapFan67> KleivinGj, What happens when you try?
#1008 [12:42] * ccc [webchat@mta-24-243-81-149.stx.rr.com] has joined #minecrafthelp
#1009 [12:42] * Ema [webchat@93-38-50-202.ip69.fastwebnet.it] has quit. (Client Quit)
#1010 [12:42] <ccc> I forgot my username
#1011 [12:42] <KleivinGj> right now i changed my username email and password
#1012 [12:42] <ccc> for my old minecraft account
#1013 [12:42] * kween [webchat@68-204-8-28.res.bhn.net] has quit. (Quit: webchat.esper.net)
#1014 [12:42] <KleivinGj> and it would not let me open my minecraft
#1015 [12:42] <CapFan67> ccc, You'll need to contact MOjang support. Do you need a link?
#1016 [12:42] <KleivinGj> i just found my old account
#1017 [12:42] <ccc> yes please
#1018 [12:43] <KleivinGj> remeber the password but with no lucj
#1019 [12:43] <Saikai97480> Oh goooooooooooooooooooooooood I love you so much now i can play <3
#1020 [12:43] <CapFan67> ??> ccc account/send-email
#1021 [12:43] <Absol> ccc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1022 [12:43] <Absol> ccc: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1023 [12:43] * MatthewSlade [webchat@197-89-104-135.dsl.mweb.co.za] has joined #minecrafthelp
#1024 [12:43] <CapFan67> Saikai97480, Outstanding! Enjoy!
#1025 [12:43] <CapFan67> KleivinGj, Did you try resetting your password?
#1026 [12:43] * Saikai97480 [webchat@165-169-187-198.zeop.re] has quit. (Quit: webchat.esper.net)
#1027 [12:43] * ccc [webchat@mta-24-243-81-149.stx.rr.com] has quit. (Client Quit)
#1028 [12:43] * KleivinGj [webchat@ptr.abcom.al] has quit. (Client Quit)
#1029 [12:44] <MatthewSlade> Hey folks. Does anyone know why pigmen no longer spawn above the nether after upgrading to 1.14?
#1030 [12:44] <Meumann> It worsk with VBOs turned off at 13.2
#1031 [12:44] <Forzenak> Hello everyone (sorry i'm french) i have a problem. I buy a minecraft account there is 5 years on a email adress but she was deleted today ! And when i want to log in to my mojang account, they ask my security questions but in don't remember the answers... Thank you
#1032 [12:44] <Meumann> Also works with VBOs turned on
#1033 [12:44] <CapFan67> MatthewSlade, We help with technical issues, such as client crashes. We don't help with in-game mechanics. You might try Reddit or the Minecraft Forums.
#1034 [12:45] * CAYLEY [webchat@host-244-26.floredg.orlando.fl.us.clients.pavlovmedia.net] has joined #minecrafthelp
#1035 [12:45] <CapFan67> Meumann, Ok, if 1.13.2 work with VBOs on and off, we'll move on to incompatible software. Let's see what's running:
#1036 [12:45] <CapFan67> ??> Meumann tools/hjt
#1037 [12:45] * MatthewSlade [webchat@197-89-104-135.dsl.mweb.co.za] has quit. (Client Quit)
#1038 [12:45] <Absol> Meumann: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1039 [12:45] <Absol> Meumann: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1040 [12:46] <CapFan67> Forzenak, Do you know your login credentials and have access to your email? If so, I can give you a link to reset your security questions.
#1041 [12:47] * Tempest [webchat@098-127-017-032.res.spectrum.com] has joined #minecrafthelp
#1042 [12:47] <Meumann> https://paste.ubuntu.com/p/RpNRCjbtdH/
#1043 [12:47] <CAYLEY> IM TRYING PLAY IN MULTIPLAYER ON A LAN SERVER BUT IT KEEPS TIMING OUT BEFORE ENTERING THE WORLD, we made sure our computers werent blocking the ip addresses but its still not working
#1044 [12:48] <CapFan67> Tempest, I missed your response earlier. I've now looked at the report:
#1045 [12:48] <CapFan67> ??> Tempest info/mcleaks
#1046 [12:48] <Absol> Tempest: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1047 [12:48] <Absol> Tempest: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1048 [12:48] <CapFan67> ??> win/hosts/edit
#1049 [12:48] <CapFan67> Tempest, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. By running MCLeaks, You gave thieves your password.
#1050 [12:49] <Tempest> CapFan67 OMG I hate my brother
#1051 [12:50] <CapFan67> Meumann, Disable the discord overly in discord settings, and test 1.14 again.
#1052 [12:51] <Meumann> I don't use the discord overlay, it's just running in the background as I talk
#1053 [12:51] * Captain4Wolf [webchat@109.170.243.137] has quit. (Quit: webchat.esper.net)
#1054 [12:51] <CapFan67> Meumann, If it's enabled, it can cause crashes when Minecraft tries to render. To be sure, can you make sure it's disabled?
#1055 [12:51] * Bobby [webchat@68-191-44-157.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#1056 [12:52] <Forzenak> Capfan67 no i haven't acess to this email
#1057 [12:52] <CapFan67> Forzenak, In that case, you'll need to contact Mojang Support. Do you need a link?
#1058 [12:52] <Forzenak> yes i want thank you
#1059 [12:52] <CapFan67> ??> Forzenak account/send-email
#1060 [12:52] <Absol> Forzenak: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1061 [12:52] <Absol> Forzenak: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1062 [12:53] * Tempest [webchat@098-127-017-032.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1063 [12:53] * CAYLEY [webchat@host-244-26.floredg.orlando.fl.us.clients.pavlovmedia.net] has quit. (Quit: webchat.esper.net)
#1064 [12:53] <Bobby> My world is not working I’m on iPad my account name is FelineAcorn1173 The worlds name is New Cousins World
#1065 [12:53] <Meumann> Yeah, when I turned discord off suddenly 1.14 worked. If I turn it on now after the world has rendered will it still cause the game to crash?
#1066 [12:54] <CapFan67> ??> Bobby bedrock/support
#1067 [12:54] <Absol> Bobby: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#1068 [12:54] <CapFan67> Meumann, The Discord overlay (most overlays actually) cause minecraft to fail. You'll need to disable the Discord overlay whenever you want to play Minecraft.
#1069 [12:55] <Meumann> Alright, thank you very much. Have a great day :)
#1070 [12:55] <CapFan67> Meumann, Take care.
#1071 [12:55] * yad [webchat@131.79.44.185.baremetal.zare.com] has joined #minecrafthelp
#1072 [12:55] * Meumann [webchat@sub208-93.elpos.net] has quit. (Quit: webchat.esper.net)
#1073 [12:55] <yad> Hi
#1074 [12:55] <yad> Hi
#1075 [12:55] <Bobby> Wait I have to disable discord
#1076 [12:55] <CapFan67> yad, Hello.
#1077 [12:55] <CapFan67> Bobby, That message was directed at someone else.
#1078 [12:55] <Bobby> Ok
#1079 [12:55] <yad> I wrote birth date wrong can I change it?
#1080 [12:55] <Bobby> But what do I do
#1081 [12:56] <CapFan67> yad, Birthday can't be changed through self service. You'll need to contact Mojang Support. Do you need a link?
#1082 [12:56] <yad> SURE
#1083 [12:56] <CapFan67> Bobby, Absol gave you support instructions. Do you need them again?
#1084 [12:56] <Bobby> Yes sorry
#1085 [12:56] <yad> And also, I bought my minecraft account yesterday and lost my TID lol
#1086 [12:56] <CapFan67> ??> yad account/send-email
#1087 [12:56] <Absol> yad: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1088 [12:56] <Absol> yad: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1089 [12:56] <CapFan67> ??> Bobby bedrock/support
#1090 [12:56] <Absol> Bobby: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#1091 [12:59] * yad [webchat@131.79.44.185.baremetal.zare.com] has quit. (Client Quit)
#1092 [13:00] * Forzenak [webchat@lns-bzn-59-82-252-142-92.adsl.proxad.net] has quit. (Quit: webchat.esper.net)
#1093 [13:00] * Captain4Wolf [webchat@109.170.243.137] has joined #minecrafthelp
#1094 [13:01] <Captain4Wolf> My laptop is about 4/5 years old so it probably has some issues
#1095 [13:01] * Ezla [webchat@net-81-16-170.ip116.koping.net] has joined #minecrafthelp
#1096 [13:03] <Ezla> Is there anywhere i can login with my minecraft login to see what email is connected to it so i can migrate?
#1097 [13:03] <CapFan67> Captain4Wolf, Seems so. I tend to reload my machines from scratch every 2-3 years to avoid the OS breakdown over time.
#1098 [13:03] <Captain4Wolf> what should I do?
#1099 [13:03] * federico [webchat@2.236.117.116] has joined #minecrafthelp
#1100 [13:03] <CapFan67> Ezla, There's no self service way to discover your email (that would be a huge security breach). You will need to contact Mojang to help with our migration. Do you need a link?
#1101 [13:04] <federico> yes
#1102 [13:04] <CapFan67> Captain4Wolf, If you have access to a spare hard drive, try reloading the machine and see if it works in a clean state. if so, migrate your apps and data over.
#1103 [13:04] <CapFan67> Captain4Wolf, (or at least that's what I would do)
#1104 [13:04] <CapFan67> federico, "yes" was directed to whom and about what?
#1105 [13:05] <federico> about that i need a link
#1106 [13:05] <Captain4Wolf> I don't have a spare hard drive at the moment, but I could get one within the next week
#1107 [13:05] <federico> ok
#1108 [13:05] * federico [webchat@2.236.117.116] has quit. (Client Quit)
#1109 [13:06] <CapFan67> Captain4Wolf, The general idea would be to reload on a clean drive so you don't lose your current stuff.
#1110 [13:06] <Ezla> I've already sent a mail but i'd figure i might as well ask here too since the mail queue is like over a month
#1111 [13:06] <CapFan67> Ezla, *nods* It's unfortunately very long at the moment. I wish we could help.
#1112 [13:08] <Captain4Wolf> i'll get a new hard drive asap, when I can be bothered really, which won't be too long, maybe a few days. I'll move all files and then see what happens
#1113 [13:09] <CapFan67> Captain4Wolf, Just to be clear....
#1114 [13:09] <Captain4Wolf> yes?
#1115 [13:10] <CapFan67> Captain4Wolf, Your error "C [ig75icd64.dll+0x6a9b5]" *could* mean your system is incompatible with Minecraft. This is why I needed the dxdiag info. However, at the very best, it's borderline compatible hardware (due to age).
#1116 [13:10] <CapFan67> Captain4Wolf, In other words, it's possible that after effort you discover that you can't play 1.14 and above.
#1117 [13:11] <Captain4Wolf> could I transfer my account so I can play on a different computer? or am I not allowed to do that? because my sister's computer is working with 1.14..
#1118 [13:12] <CapFan67> Captain4Wolf, If your GPU proves incompatible, your degrees of freedom would include buying/installing a dedicated GPU, or an overall system upgrade.
#1119 [13:12] <Ezla> Btw in the email i asked if they could tell me what email i registered with, maybe you know the answer to that?
#1120 [13:12] <CapFan67> Captain4Wolf, Yes you can. Java license is based on your login. YOu can load/play on any machine.
#1121 [13:12] <Captain4Wolf> Yes!! Also, how much would a GPU cost?
#1122 [13:13] <CapFan67> Ezla, Mojang can't tell you the email. Again, that's a huge security breach. However, once you demonstrate original ownership, they can set it to whatever email you like. In fact, they'll ask you to create a Mojang account, then associate your license with it.
#1123 [13:13] <Ezla> So if i dont know my email i registerd with and can't find the transaction id im fucked?
#1124 [13:13] <Absol> Ezla: Please keep it civil
#1125 [13:13] <CapFan67> Captain4Wolf, Oh, video cards run anywhere from sub $100 to $1000, depending on how much insane power you want.
#1126 [13:14] <CapFan67> Ezla, Not necessarily.
#1127 [13:14] <Captain4Wolf> oooooof that's a lot
#1128 [13:14] <CapFan67> Ezla, If they have other original purchase info, you can ask for alternate info to verify with.
#1129 [13:14] <Ezla> I know the date of when i bought it
#1130 [13:14] <CapFan67> Captain4Wolf, I mean you can get a GPU for as little as $29, but the performance will be terrible.
#1131 [13:14] <Ezla> And the IP of where i bought it
#1132 [13:15] <CapFan67> Ezla, We aren't Mojang, so I don't know what they know about your purchase. Only they can tell you and/or ask for info.
#1133 [13:15] <Captain4Wolf> I'll see if the other hard drive works when I get hold of one, and if not, I'll beg my little sister if I can use her computer.
#1134 [13:16] <CapFan67> Captain4Wolf, you can snoop around on Amazon and look at AMD and Nvidia cards, then check out performance comparison sites.
#1135 [13:16] <Captain4Wolf> I'll have a look
#1136 [13:16] <CapFan67> Captain4Wolf, THis is also a great subreddit to monitor if you're looking for deals: https://www.reddit.com/r/buildapcsales/new/
#1137 [13:17] <Captain4Wolf> oki doki, thanks!
#1138 [13:18] <Ezla> I guess im better off just buying a new account
#1139 [13:18] <Ezla> Well thanks for the answers
#1140 [13:19] * Sanos [webchat@207.44.76.7.res-cmts.hol.ptd.net] has joined #minecrafthelp
#1141 [13:21] <Sanos> Game crashes right on start up, I've tried to go into advanced setting and set it right to java but it still crashed
#1142 [13:21] <CapFan67> Sanos, Do you see an error number or description? Or do you just get "not responding"?
#1143 [13:22] <Sanos> i see a crash report
#1144 [13:22] * Steven [webchat@host86-170-77-160.range86-170.btcentralplus.com] has joined #minecrafthelp
#1145 [13:22] <CapFan67> Sanos, Absol will give you instructions where you can paste your crash report:
#1146 [13:22] <CapFan67> ??> Sanos paste
#1147 [13:22] <Absol> Sanos: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1148 [13:23] <Steven> Hi is there any reason why i would not be receiving my password reset emails? I'm trying to log into an account i've had for years but not used in a long time. Can't remember if I migrated it or not the last time i played it, can't remember my password but whenever i go to password reset the email doesn't get sent to me?
#1149 [13:24] * Hardman14 [webchat@S0106e4f4c60b8934.ed.shawcable.net] has joined #minecrafthelp
#1150 [13:24] <CapFan67> Steven, Did you check your junk/spam folders?
#1151 [13:25] <Hardman14> my mincraft wont update
#1152 [13:25] <Hardman14> 1.14
#1153 [13:25] <Steven> Yeah, i tried a couple of weeks ago and sent an email to support but haven't received a response.
#1154 [13:25] <CapFan67> Hardman14, What do you mean it won't update? Can you tell us what goes wrong?
#1155 [13:25] <CapFan67> Steven, Did you get the auto-reply with case number? (don't post the case number here)
#1156 [13:25] <Hardman14> a file was not succeful
#1157 [13:25] <Hardman14> unable to save download. sneeze1.ogg
#1158 [13:26] <Steven> Yeah i did but haven't received a response which was over 3 weeks ago, not getting any of the password reset emails
#1159 [13:26] <CapFan67> ??> Hardman14 tools/hjt
#1160 [13:26] <Hardman14> thats what it says
#1161 [13:26] <Absol> Hardman14: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1162 [13:26] <Absol> Hardman14: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1163 [13:26] * kon4 [webchat@7-123-35-72.mtaonline.net] has joined #minecrafthelp
#1164 [13:26] <CapFan67> Steven, "a couple of weeks" is too soon. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1165 [13:26] * NarwhalKing10 [webchat@dynamic-107-161-156.tidewater.net] has joined #minecrafthelp
#1166 [13:26] <Steven> They are replying to cases on march 23rd, i put mine on march 17th
#1167 [13:27] <Hardman14> i just put mine
#1168 [13:27] * Crimmys [webchat@136.33.26.252] has joined #minecrafthelp
#1169 [13:27] <CapFan67> Steven, You said a couple of weeks ago. Do you mean April 17th?
#1170 [13:27] <Steven> april sorry
#1171 [13:27] <CapFan67> Hardman14, Follow Absol's instructions.
#1172 [13:27] <NarwhalKing10> Hello, I cant seem to log into minecraft anywhere on my home network? My launcher says cant connect to server and the mojang account page is a 403 error
#1173 [13:27] <Steven> Yes april 17th, they are working on april 23rd
#1174 [13:27] <CapFan67> Steven, Sadly, yes.
#1175 [13:27] <Sanos> all i see is "An unexpected issue has occurred and the game has crashed. We're sorry for the inconvenience." there is no error number and at no point does it say not responding it just crashes.
#1176 [13:27] * Hardman14 [webchat@S0106e4f4c60b8934.ed.shawcable.net] has quit. (Client Quit)
#1177 [13:28] <NarwhalKing10> Im not even sure if people can see the messages I send here if my ip is blocked on mojang or something
#1178 [13:28] <CapFan67> NarwhalKing10, Are you using a VPN or Proxy?
#1179 [13:28] * Steven [webchat@host86-170-77-160.range86-170.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1180 [13:28] <NarwhalKing10> I have to to log in now, otherwise no
#1181 [13:28] * HELPME [webchat@pool-108-56-206-21.washdc.fios.verizon.net] has joined #minecrafthelp
#1182 [13:28] <CapFan67> NarwhalKing10, Stand by...
#1183 [13:28] <HELPME> my minecraft wont run
#1184 [13:29] * kon4 [webchat@7-123-35-72.mtaonline.net] has quit. (Client Quit)
#1185 [13:29] <HELPME> HELLO
#1186 [13:29] <CapFan67> NarwhalKing10, Your domain doesn't resolve, so I can't tell. Mojang blocks VPNs. If you're using one, disconnect and try again.
#1187 [13:29] <HELPME> ?
#1188 [13:30] <CapFan67> Sanos, That can happen if you have incompatible software. Let's look:
#1189 [13:30] <CapFan67> ??> Sanos tools/hjt
#1190 [13:30] <Absol> Sanos: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1191 [13:30] <NarwhalKing10> I am currently not and never have used a vpn, until today when I have to to connect to sign in to the launher
#1192 [13:30] <Absol> Sanos: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1193 [13:30] <CapFan67> HELPME, What happens when you try to run Minecraft?
#1194 [13:31] <HELPME> I get a messege minecraft not responding then in the text output is says Process crashed with exit code -805306369
#1195 [13:31] <CapFan67> NarwhalKing10, Ok, let's look to see if you have any incompatible software blocking your access to the login servers:
#1196 [13:31] <CapFan67> ??> NarwhalKing10 tools/hjt
#1197 [13:31] <Absol> NarwhalKing10: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1198 [13:31] <Absol> NarwhalKing10: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1199 [13:31] <HELPME> me
#1200 [13:32] <NarwhalKing10> ok will do
#1201 [13:32] <NarwhalKing10> is this exe safe?
#1202 [13:32] <CapFan67> HELPME, That's usually bundleware/malware. Let's look to see if you have any installed:
#1203 [13:32] <CapFan67> ??> HELPME tools/hjt
#1204 [13:32] <Absol> HELPME: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1205 [13:32] <Absol> HELPME: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1206 [13:33] <CapFan67> NarwhalKing10, HiJackThis is a standard open source tool from Trendmicro used by industry to review running processes.
#1207 [13:33] <CapFan67> NarwhalKing10, If you want to research it before using the tool, feel free. It has it's own wikipedia page.
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#1209 [13:33] <NarwhalKing10> https://paste.ubuntu.com/p/6xRdW8XY3n/
#1210 [13:33] <NarwhalKing10> there is the file
#1211 [13:33] <CapFan67> NarwhalKing10, Stand by...
#1212 [13:34] * HELPME [webchat@pool-108-56-206-21.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1213 [13:35] <CapFan67> NarwhalKing10, I only see Windscribe, which you said you installed *after* the issue started?
#1214 [13:35] <NarwhalKing10> Yes, but have uninstalled it now and still get the problem
#1215 [13:36] <NarwhalKing10> maybe I didnt fully uninstall?
#1216 [13:36] <CapFan67> NarwhalKing10, It is listed in the hjt report, so it's not yet uninstalled.
#1217 [13:36] <NarwhalKing10> wait so something else tho i cant log into my mojang acount on the website, get a 403, on any other device on my network either
#1218 [13:37] <CapFan67> NarwhalKing10, Are you able to log into Mojang.com? If not, are you able to log into Mojang.com with your mobile (using celluar data with wifi turned off)?
#1219 [13:37] <NarwhalKing10> let me check dont think I can tho
#1220 [13:37] <NarwhalKing10> thank you btw so far this has been great
#1221 [13:37] * Smashstressed [webchat@c-76-98-49-162.hsd1.pa.comcast.net] has joined #minecrafthelp
#1222 [13:37] <NarwhalKing10> nope when i click account I get a 403 error
#1223 [13:37] <CapFan67> NarwhalKing10, Happy to help. Hopefully we narrow it down.
#1224 [13:37] <NarwhalKing10> but on cellular data I can
#1225 [13:37] <NarwhalKing10> so it must be my network?
#1226 [13:37] <CapFan67> NarwhalKing10, Try with your mobile, using cellular data disconnected from wifi.
#1227 [13:38] <NarwhalKing10> ok one sec
#1228 [13:38] <NarwhalKing10> yup with cellur data I can log in
#1229 [13:38] <Smashstressed> Hi. I bought my game like 5+ years ago. I have no idea what email I used when I bought it and I def. don't have a transaction ID/record. Windows edition. I tried to log in today and it won't accept my username/password. Since I have no idea what email I used, and no transaction ID with which to recover, am I screwed?
#1230 [13:38] <NarwhalKing10> but otherwise no, when using my network wifi
#1231 [13:38] <CapFan67> NarwhalKing10, Ok... This means that either (1) you are in the middle of a 1 hour throttle cuased by bad logins or (2) your router and/or ISP are using a block of IPs that are blocked.
#1232 [13:38] <CapFan67> NarwhalKing10, don't attempt any logins for an hour, then test again.
#1233 [13:38] <NarwhalKing10> this problem occured last night so dont think its the hour throttle
#1234 [13:39] <NarwhalKing10> is there anything I can do about the ISP using blocked IPs?
#1235 [13:39] <CapFan67> Smashstressed, Not screwed, but you will need to ask Mojang for other forms of proof of original ownership when you contact them.
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#1237 [13:39] <NarwhalKing10> i put in a support request email last night but wont hear back for a while probably soooo.... :(
#1238 [13:39] <Smashstressed> ok. I did send a support email. I just felt hopeless because of the mess.
#1239 [13:40] <CapFan67> NarwhalKing10, If it's your ISP, you probably can't do much. that's much more difficult to test. I suspect you're on VPN IP now, so I can't see if you are the known blocked domain (ktk-ip.de
#1240 [13:40] <CapFan67> )
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#1242 [13:41] <NarwhalKing10> the vpn is not active now tho, if thats what you mean
#1243 [13:41] <CapFan67> Smashstressed, I understand. Hopefully they can help you get it sorted.
#1244 [13:41] <CapFan67> NarwhalKing10, I see it installed, and your IP likely wont' change until you reboot (if you haven't rebooted since connecting to the VPN).
#1245 [13:41] <CapFan67> NarwhalKing10, I show you connected through tidewater.net. Is that your ISP?
#1246 [13:42] <NarwhalKing10> yes it is
#1247 [13:42] <CapFan67> NarwhalKing10, Ok, not VPN then.
#1248 [13:42] * bildramer [~bildramer@p2003004CEA0769009C2D44065FA24EE9.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#1249 [13:42] <NarwhalKing10> I have no idea how to completely get rid of this vpn, I uninstalled through windows but guess thats not enough. Also, again the problem persists on any device on my network
#1250 [13:42] <CapFan67> NarwhalKing10, You might try resetting your Router. You might also try disabling your router firewall.
#1251 [13:43] <NarwhalKing10> yeah i tried turning off my router resetting it, didnt work. Also I looked into disabbling the firewall but couldn't find it in my router settings
#1252 [13:44] <CapFan67> NarwhalKing10, If you can connect with your phone on Cellular, but not wifi, then it's definitely your home internet and not your computer. The possibilities are your Router or your ISP.
#1253 [13:45] <NarwhalKing10> That sucks... like compeltely out of my controll then right?
#1254 [13:45] <CapFan67> NarwhalKing10, I don't know of a good way to isolate those two to test, unless you have an Eithernet connection to your ISP prior to your router.
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#1265 [14:09] <cabbageboi> This is the first time I've logged in to Minecraft in like 3 years, and when I try to log in I get this error: Sorry, but we couldn't connect to our servers. Please make sure that you are online and that Minecraft is not blocked. (InvalidArgumentParameterException: the trustAnchors parameter must be non-empty). If anyone can help it would be greatl
#1266 [14:09] <cabbageboi> y appreciated.
#1267 [14:09] <CapFan67> cabbageboi, Hi
#1268 [14:10] <CapFan67> cabbageboi, That's sometimes caused by incompatible software or malware. Let's see what you have running:
#1269 [14:10] <CapFan67> ??> cabbageboi tools/hjt
#1270 [14:10] <Absol> cabbageboi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1271 [14:10] <Absol> cabbageboi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1272 [14:10] <CapFan67> cabbageboi, Ah, wait...
#1273 [14:11] <cabbageboi> yeah im on a mac so can't download that sry
#1274 [14:11] <CapFan67> cabbageboi, MacOS.. Troubleshooting MacOS networking issues isn't my strength. YOu'll need to wait for another helper with MacOS experience.
#1275 [14:11] <cabbageboi> oh alright thx for trying anyways
#1276 [14:13] <thgilfodrol> cabbageboi: can you open terminal?
#1277 [14:13] <thgilfodrol> ??> cabbageboi mac/terminal
#1278 [14:13] <Absol> cabbageboi: You can reach the Terminal by going to Applications > Utilities > Terminal. Alternatively, search for Terminal in the Finder.
#1279 [14:13] <cabbageboi> yep sure
#1280 [14:14] <thgilfodrol> cabbageboi: can you tell me the output of "java --version"?
#1281 [14:14] * NinjaM1234567 [webchat@host-185-41-130-176.strzyzowski.net] has joined #minecrafthelp
#1282 [14:14] <cabbageboi> java version "1.8.0_65"
#1283 [14:15] <cabbageboi> when i typed in java --version it didnt work so i typed java -version and thats what outputted
#1284 [14:15] <thgilfodrol> right, my bad
#1285 [14:17] <NinjaM1234567> I can not log in to my premium account and everything is fine, just like on the mojang website and when I enter and click log in, this writing can not be connected to the server and the minecraft premium account I have purchased Sorry about the mistakes but I am from Poland and this is from the translator
#1286 [14:17] <NinjaM1234567> please help
#1287 [14:17] <thgilfodrol> ??> NinjaM1234567 tools/hjt
#1288 [14:17] <Absol> NinjaM1234567: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1289 [14:17] <Absol> NinjaM1234567: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1290 [14:20] <thgilfodrol> cabbageboi: osx isn't my thing either, but can you try updating your java install via the guide at https://www.java.com/en/download/help/mac%5Fjava%5Fupdate.xml ?
#1291 [14:21] * Henry [webchat@107.218.24.138] has joined #minecrafthelp
#1292 [14:21] <Henry> oh joy
#1293 [14:21] <Henry> Now I can't even re download
#1294 [14:21] <Henry> And play
#1295 [14:22] <NinjaM1234567> I do not know how to run hijackthis which administrator I downloaded and there is no such option
#1296 [14:22] <thgilfodrol> NinjaM1234567: you will have to right click it in your downloads folder, not the browser
#1297 [14:23] <NinjaM1234567> right away I apologize for mistakes but I do not know English that is written from the translator
#1298 [14:23] * edvard185 [webchat@158.37.211.81] has joined #minecrafthelp
#1299 [14:23] <thgilfodrol> NinjaM1234567: take your time
#1300 [14:23] <cabbageboi> i updated it but it still doesn't work
#1301 [14:24] <Henry> Anyone know how to give permissions to files
#1302 [14:24] <Henry> Cause I only got 1 file that is being a piece of trash to me
#1303 [14:25] <thgilfodrol> cabbageboi: can you tell me the new output of your java -version in terminal?
#1304 [14:25] <NinjaM1234567> do you speak polish?
#1305 [14:25] <thgilfodrol> NinjaM1234567: no, sorry
#1306 [14:25] <thgilfodrol> Henry: what's the full, exact error?
#1307 [14:25] <NinjaM1234567> I do not know how to do it if there is a movie on youtube please send me a link the translator does not exactly explain your words and I do not understand
#1308 [14:25] <Henry> ok
#1309 [14:26] <cabbageboi> java version "1.8.0_65". strange it said the exact same thing
#1310 [14:26] <Henry> Let me give it to you
#1311 [14:26] <cabbageboi> java control panel says i have the most recent one
#1312 [14:27] <Henry> https://pastebin.com/dhN74Sf9
#1313 [14:27] <Henry> There
#1314 [14:27] <thgilfodrol> cabbageboi: can you tell me the output of "echo $(/usr/libexec/java_home)"?
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#1316 [14:28] <Henry> Ugh
#1317 [14:28] <Henry> I had cap try and help me with the issue
#1318 [14:29] <Henry> As well as some other guy
#1319 [14:29] <Henry> TO no avail
#1320 [14:29] <NinjaM1234567> I understand now I will send you a link with this
#1321 [14:29] <cabbageboi> "/Library/Java/JavaVirtualMachines/jdk1.8.0_65.jdk/Contents/Home"
#1322 [14:29] <thgilfodrol> Henry: when were you here, and under what name?
#1323 [14:29] <edvard185> okey guys, i have a problem. I have an old Premium Minecraft Account (pre 2011) and i have no way of logging in to the e-mail i used during registration or finding out the transaction ID used during the purchase of the account. is there any hope of getting access to this account back?
#1324 [14:29] <Henry> Same name here, well this will be my 4th time
#1325 [14:30] <thgilfodrol> cabbageboi: can you type "cd /Library/Java/JavaVirtualMachines/", followed by "ls", then tell me what it says?
#1326 [14:30] <thgilfodrol> ??> edvard185 account/send-email
#1327 [14:30] <Absol> edvard185: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1328 [14:30] <Absol> edvard185: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1329 [14:30] <thgilfodrol> edvard185: you'll still have to contact mojang support. they may be able to offer alternate methods of verification
#1330 [14:30] <Henry> Yeah I've had no luck
#1331 [14:31] <edvard185> Thank you
#1332 [14:31] <cabbageboi> 1.6.0.jdk jdk1.7.0_51.jdk jdk1.8.0_65.jdk
#1333 [14:31] <Henry> javaw.exe is the piece of sh- file that won't give me proper permissions
#1334 [14:32] <thgilfodrol> Henry: can you go to where the minecraft launcher shortcut/application is stored, and right click -> run as administrator?
#1335 [14:32] <Henry> Tried it
#1336 [14:32] <Henry> Did the security thing as well with the boxes
#1337 [14:32] <thgilfodrol> Henry: can you open cmd, and tell me the output of "java -version"?
#1338 [14:32] <thgilfodrol> ??> Henry win/cmd
#1339 [14:33] <Absol> Henry: You can reach the Command Prompt on Windows by pressing Win+R, and in the window that appears, type "cmd", and click OK.
#1340 [14:33] * dashy [webchat@93-142-16-250.adsl.net.t-com.hr] has joined #minecrafthelp
#1341 [14:33] <Henry> ok
#1342 [14:33] <Henry> Now what
#1343 [14:33] <thgilfodrol> Henry: I need the output
#1344 [14:33] <Henry> Output of? There is nothing there
#1345 [14:33] <thgilfodrol> Henry: the output of "java -version"
#1346 [14:34] <Henry> Don't see it
#1347 [14:34] <Henry> yeah not there
#1348 [14:34] <dashy> hey guys, i got 2 villagers in my house and ive maxed out most of their trades and now its been like at least 5 in game days and the trades did not reset yet, so im just wondering if thats normal?
#1349 [14:34] <NinjaM1234567> https://paste.ubuntu.com/p/QtCgpbqR7F/plain/
#1350 [14:34] <thgilfodrol> Henry: you need to type "java -version" in cmd, and hit enter
#1351 [14:34] <NinjaM1234567> I did what you said
#1352 [14:35] <thgilfodrol> dashy: this is technical support- try the official discord
#1353 [14:35] <Henry> 'java' is not recognized as an internal or external command,
#1354 [14:35] <Henry> operable program or batch file.
#1355 [14:35] <thgilfodrol> NinjaM1234567: your issue is caused by bytefence, which is essentially malware
#1356 [14:35] <thgilfodrol> ??> NinjaM1234567 av/bytefence
#1357 [14:35] <Absol> NinjaM1234567: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1358 [14:35] <Henry> Other one did the same thing
#1359 [14:35] <thgilfodrol> NinjaM1234567: additionally, you have used mcleaks, which prevents you from signing in
#1360 [14:35] <thgilfodrol> ??> NinjaM1234567 info/mcleaks
#1361 [14:36] <Absol> NinjaM1234567: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1362 [14:36] <Absol> NinjaM1234567: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1363 [14:36] <thgilfodrol> ??> NinjaM1234567 win/hosts/edit
#1364 [14:36] <Absol> NinjaM1234567: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1365 [14:36] <Absol> NinjaM1234567: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#1367 [14:37] <thgilfodrol> Henry: can you try installing java from https://java.com/en/download/ ?
#1368 [14:37] <Henry> Sure
#1369 [14:37] <Henry> Do I need to change destination folder
#1370 [14:38] <Henry> nvm
#1371 [14:38] <Henry> Okay installed
#1372 [14:38] <thgilfodrol> Henry: can you tell me the output of java -version in cmd now
#1373 [14:39] <Henry> Still nothing
#1374 [14:39] <thgilfodrol> Henry: go to C:\Program Files, do you see a Java folder there?
#1375 [14:40] * Cheryl [webchat@ip72-218-19-119.hr.hr.cox.net] has joined #minecrafthelp
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#1377 [14:40] <Henry> Yes
#1378 [14:40] <Henry> I see it
#1379 [14:40] <NinjaM1234567> 35.156.90.191 authserver.mojang.com
#1380 [14:40] <NinjaM1234567> 35.156.90.191 sessionserver.mojang.com
#1381 [14:40] <NinjaM1234567> That's how he wrote it
#1382 [14:40] <thgilfodrol> NinjaM1234567: yes, remove those lines and save the file
#1383 [14:41] <thgilfodrol> Henry: go into it, what do you see?
#1384 [14:42] <NinjaM1234567> I removed and what now?
#1385 [14:42] <Henry> jre1.8.0_212
#1386 [14:42] <thgilfodrol> NinjaM1234567: save the file, and try the game again
#1387 [14:42] <thgilfodrol> Henry: good, now go to your launcher
#1388 [14:43] <Henry> Same error
#1389 [14:43] <NinjaM1234567> OMG! Thank you!!!!
#1390 [14:43] <NinjaM1234567> Game Working!!!!
#1391 [14:44] <Henry> When I tried playing
#1392 [14:44] <thgilfodrol> cabbageboi: sorry, lost track of our conversation. can you type "ls /Library/Java/JavaVirtualMachines/jdk1.8.0_65.jdk/Contents/Home", and show me the output via paste.ubuntu.com ?
#1393 [14:44] <thgilfodrol> ??> cabbageboi paste
#1394 [14:44] <Absol> cabbageboi: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#1397 [14:44] <thgilfodrol> Henry: there's a couple more steps you need to do
#1398 [14:45] <thgilfodrol> Henry: click on the hamburger menu button on the top right (3 lines)
#1399 [14:45] <Henry> 10-4, what are they? 10-4 means acknowledged btw
#1400 [14:45] <thgilfodrol> Henry: click on Launch options
#1401 [14:45] <Henry> alright
#1402 [14:46] <thgilfodrol> Henry: toggle the Advanced settings option below the Launch options button
#1403 [14:46] <Henry> alright
#1404 [14:46] <thgilfodrol> Henry: click on a profile you want to try launching, and enable the Java executable setting
#1405 [14:46] <andreceschi> two week befose i have invited an email to mojang to reset the password but don't respond me
#1406 [14:46] <andreceschi> *before
#1407 [14:46] <thgilfodrol> andreceschi: what's your username?
#1408 [14:46] <Henry> Alright
#1409 [14:46] <cabbageboi> https://paste.ubuntu.com/p/6XNHmRmtsK/
#1410 [14:46] <Henry> Done
#1411 [14:47] <andreceschi> andreceschi thgilfodrol
#1412 [14:47] * mx_ [webchat@c-98-215-203-12.hsd1.il.comcast.net] has joined #minecrafthelp
#1413 [14:47] <mx_> yo guys I have a problem with opening the newest version of 1.14
#1414 [14:47] <mx_> Process crashed with exit code -805306369
#1415 [14:47] <thgilfodrol> andreceschi: you cannot request a password reset for legacy accounts- your account must be migrated first
#1416 [14:47] <thgilfodrol> ??> mx_ tools/hjt
#1417 [14:48] <Absol> mx_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1418 [14:48] <Absol> mx_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1419 [14:48] <mx_> ok ill brb
#1420 [14:48] <Henry> okay
#1421 [14:48] <Henry> So now what?
#1422 [14:48] <thgilfodrol> Henry: in the file path box beside Java executable, type: C:\Program Files\Java\jre1.8.0_212\bin\javaw.exe
#1423 [14:48] <Henry> Yes
#1424 [14:49] <thgilfodrol> Henry: save the profile, and try launching the game
#1425 [14:49] <Henry> Nope
#1426 [14:49] <thgilfodrol> Henry: can I get the new error?
#1427 [14:49] <thgilfodrol> ??> Henry paste
#1428 [14:49] <Absol> Henry: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1429 [14:49] <Henry> No new error lol
#1430 [14:49] <Henry> Same one
#1431 [14:49] <thgilfodrol> Henry: on second thought, the whole log
#1432 [14:50] <thgilfodrol> ??> Henry launcher/log-txt
#1433 [14:50] <Absol> Henry: We need to see your full launcher log, which is created in the game directory.
#1434 [14:50] <Absol> Henry: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1435 [14:50] <Henry> It has to do with permissions
#1436 [14:50] <thgilfodrol> cabbageboi: these next steps will be rather repetitive. can you send me the output of "ls /Library/Java/JavaVirtualMachines/jdk1.8.0_65.jdk/Contents/Home/bin"?
#1437 [14:51] <Henry> https://paste.ubuntu.com/p/hdJD6P5KXy/
#1438 [14:51] <andreceschi> thgilfodrol for migrated account i must put my password but i forgot it
#1439 [14:51] <thgilfodrol> ??> andreceschi account/send-email
#1440 [14:51] <Absol> andreceschi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1441 [14:51] <Absol> andreceschi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1442 [14:51] <thgilfodrol> Henry: the file path is still the same- are you trying to launch the profile we just made the edits to?
#1443 [14:52] <andreceschi> thgilfodrol my email?
#1444 [14:52] <Henry> Yes
#1445 [14:52] <thgilfodrol> andreceschi: you need to send an email to support
#1446 [14:52] <cabbageboi> https://paste.ubuntu.com/p/2XXGNSDpyx/
#1447 [14:52] <mx_> https://paste.ubuntu.com/p/QkhZf2cf34/
#1448 [14:52] <andreceschi> Absol i've been waiting for 2 weeks
#1449 [14:53] <thgilfodrol> andreceschi: the only option is to send an email
#1450 [14:53] <andreceschi> perfect
#1451 [14:53] <andreceschi> i must buy another minecraft premium
#1452 [14:53] * _John [webchat@pool-72-68-98-126.nwrknj.east.verizon.net] has joined #minecrafthelp
#1453 [14:53] <thgilfodrol> mx_: I need your hjt log
#1454 [14:53] <thgilfodrol> ??> mx_ tools/hjt
#1455 [14:53] <Absol> mx_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1456 [14:54] <Absol> mx_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1457 [14:54] <andreceschi> this mojang system is a very shit
#1458 [14:54] <Absol> andreceschi: Please keep it civil
#1459 [14:55] <andreceschi> it's the truth
#1460 [14:55] <thgilfodrol> cabbageboi: what about the output to "which java"?
#1461 [14:56] <_John> When you're here because you forgot your security questions and your email's password of which you made in 2010
#1462 [14:56] <_John> can we get a ya yeet
#1463 [14:56] <Henry> YA YEET
#1464 [14:57] <thgilfodrol> ??> _John account/send-email
#1465 [14:57] <Absol> _John: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1466 [14:57] <Absol> _John: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1467 [14:57] <_John> ah so 3 more days
#1468 [14:57] <cabbageboi> what do you mean output to which java
#1469 [14:57] <_John> gotcha
#1470 [14:57] <mx_> @absol I do not know what that meabs
#1471 [14:57] <Henry> when Mojang made a terrible java addition of the game and it's so bad it can't even download the files correctly
#1472 [14:57] <thgilfodrol> Henry: can you confirm the java executable setting and folder are both set? it really shouldn't be using the old path
#1473 [14:57] <mx_> means*
#1474 [14:57] <thgilfodrol> mx_: which part
#1475 [14:58] <Henry> Yeah it has to do with permissions mate xD
#1476 [14:58] <Henry> Nothing with paths
#1477 [14:58] <mx_> downloading the hijack thing
#1478 [14:58] <mx_> and putting it in pastebin
#1479 [14:58] <thgilfodrol> cabbageboi: can you type "which java" in terminal, and tell me the output?
#1480 [14:58] <thgilfodrol> mx_: that's pretty much it
#1481 [14:58] <cabbageboi> i type in which java and it outputs: "/usr/bin/java"
#1482 [14:58] <mx_> my minecraft just gets stuck at like 90% everytime I open the game
#1483 [14:58] <thgilfodrol> Henry: unfortunately, your cooperation is required for participation here
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#1486 [14:59] <mx_> I dont understand how to do it is the problem
#1487 [14:59] <Henry> Alright lol fair enough but that is what Cap said and when I try and click on the file it says access denied
#1488 [14:59] <thgilfodrol> mx_: which part do you not understand, in the instructions given?
#1489 [15:00] <thgilfodrol> Henry: which file are you trying to click on?
#1490 [15:00] <Henry> "you may not have the appropriate permissions to access the item"
#1491 [15:00] <Henry> javaw.exe
#1492 [15:00] <mx_> how to use hijack
#1493 [15:00] <thgilfodrol> mx_: the instructions given explain it
#1494 [15:00] <Henry> Can you just copy your file and paste it so I can use it?
#1495 [15:00] <Henry> That might work
#1496 [15:01] <thgilfodrol> Henry: if it's a permissions issue, it's unlikely to be a fix for that
#1497 [15:01] <Henry> hm'
#1498 [15:01] <thgilfodrol> Henry: did you copy and paste the path I gave you into the settings?
#1499 [15:01] <mx_> https://paste.ubuntu.com/p/KMCfm2vxnb/
#1500 [15:01] <mx_> im not sure I did it right
#1501 [15:01] <Henry> Factory reset pc?
#1502 [15:01] <thgilfodrol> Henry: I mean, you could. there's still a few things you could try
#1503 [15:02] <thgilfodrol> mx_: yes, you did it correct. it's a super simple process
#1504 [15:02] <Henry> Idk nothing seems to work now I can't even re download it
#1505 [15:02] <thgilfodrol> mx_: your issue is caused by the PremierOpinion malware. run adwcleaner to fix it
#1506 [15:02] <thgilfodrol> ??> mx_ av/adwcleaner
#1507 [15:02] <Absol> mx_: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1508 [15:02] <Absol> mx_: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1509 [15:02] <thgilfodrol> Henry: you need to try setting the Java executable variable in your profile settings
#1510 [15:03] <thgilfodrol> Henry: in the file path box beside Java executable, type: C:\Program Files\Java\jre1.8.0_212\bin\javaw.exe
#1511 [15:03] <thgilfodrol> cabbageboi: can you open your minecraft launcher, and click on the options button in the top right?
#1512 [15:04] <thgilfodrol> cabbageboi: click on Launch Options, then toggle the Advanced settings switch
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#1514 [15:04] <thgilfodrol> cabbageboi: click on a profile you're trying to launch, and tell me what the Java executable setting is set to
#1515 [15:05] * Henry [webchat@107.218.24.138] has joined #minecrafthelp
#1516 [15:05] <Henry> Ah
#1517 [15:05] <Henry> sorry
#1518 [15:05] <Henry> Disconnected
#1519 [15:05] <cabbageboi> there is no button on the top right. it just gives me a screen telling me to log in or register, and when i try to log in it gives me the couldn't connect to server error
#1520 [15:05] <Henry> Come again thgilfodrol
#1521 [15:05] * supermanboys [webchat@ip68-231-88-146.ph.ph.cox.net] has joined #minecrafthelp
#1522 [15:05] <supermanboys> hello
#1523 [15:05] <thgilfodrol> Henry: in the file path box beside Java executable, type: C:\Program Files\Java\jre1.8.0_212\bin\javaw.exe
#1524 [15:06] <thgilfodrol> hello supermanboys
#1525 [15:06] <thgilfodrol> cabbageboi: ah, my bad
#1526 [15:06] * Reboting_000 [webchat@200-103-72-120.gnace200.dial.brasiltelecom.net.br] has joined #minecrafthelp
#1527 [15:06] <Reboting_000> eae
#1528 [15:06] <Reboting_000> alguem ae pode me ajuda?
#1529 [15:06] <Henry> Stand by
#1530 [15:07] <supermanboys> when I try to login to Minecraft it says that I requested operation requires elevation
#1531 [15:07] <Reboting_000> sping portugues?
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#1534 [15:20] <Henry> so basically
#1535 [15:21] <cabbageboi> thgilfodrol you still there?
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#1537 [15:23] <thgilfodrol> cabbageboi: yes, sorry- was looking something up from my logs
#1538 [15:24] <thgilfodrol> cabbageboi: this may work as a workaround- can you try using the legacy launcher, from https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.jar ?
#1539 [15:24] * andreceschi [webchat@host117-20-dynamic.14-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
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#1542 [15:28] <Bella1> Hey, I own Minecraft and have the email confirming that I do, recently I opened it and it told me I only own the demo mode. I've tried to fix it for 1-2 months and I'm still being told that I don't own it, I've streamed myself playing on this account, I've played with friends, etc.. I don't know why all of a sudden I no longer own it?
#1543 [15:28] <cabbageboi> thx its working now but i dont think its the most recent version
#1544 [15:29] <cabbageboi> im in creative and i dont see kelp or any of the new stuff
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#1546 [15:31] <thgilfodrol> cabbageboi: in teh launcher, if you create a new profile, do you see an option for 1.14?
#1547 [15:31] <thgilfodrol> Bella1: what's yoru username?
#1548 [15:34] <Bella1> Annabxlla
#1549 [15:35] <thgilfodrol> Bella1: try logging out and then back in to the launcher
#1550 [15:36] <Bella1> I did
#1551 [15:36] <Bella1> Still says I only have the demo.
#1552 [15:36] <thgilfodrol> Bella1: if you sign into account.mojang.com/me , do you see Minecraft under My games?
#1553 [15:37] <Bella1> Where would I find my games?
#1554 [15:37] <Bella1> All I see is gift codes
#1555 [15:37] <Bella1> Redeem a gift code
#1556 [15:38] <cabbageboi> yoo i think i got it
#1557 [15:38] <cabbageboi> thx so much
#1558 [15:38] <thgilfodrol> cabbageboi: are you on 1.14?
#1559 [15:38] <cabbageboi> yep
#1560 [15:39] <thgilfodrol> cabbageboi: keep in mind that this is only a workaround- not many people here are familiar with osx, and there's no telling when that launcher will break
#1561 [15:40] <thgilfodrol> cabbageboi: one moment
#1562 [15:41] <thgilfodrol> Bella1: it should be at the top of the page
#1563 [15:41] <thgilfodrol> Bella1: best bet is to make sure you're signing into the right account
#1564 [15:41] <thgilfodrol> Bella1: otherwise I'd try sending mojang an email for support
#1565 [15:41] <thgilfodrol> ??> Bella1 account/send-email
#1566 [15:41] <Absol> Bella1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1567 [15:41] <Absol> Bella1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1568 [15:42] <cabbageboi> hopefully this stays working
#1569 [15:42] <cabbageboi> but you got it working for now so still thx a lot
#1570 [15:43] <thgilfodrol> cabbageboi: if you're still up for troubleshooting, there may be a semi permanent solution for the new launcher
#1571 [15:44] <thgilfodrol> cabbageboi: in the jvm arguments for the profile editor, add "-Djavax.net.ssl.trustStore=/Library/Java/Home/lib/security/cacerts" to the end
#1572 [15:44] * Partnerp357 [webchat@h184-60-23-129.mdsnwi.dsl.dynamic.tds.net] has joined #minecrafthelp
#1573 [15:46] <cabbageboi> where do you find the profile editor in the new launcher
#1574 [15:46] <Partnerp357> I cant open my game it says "the game crashed whilst rendering overlay
#1575 [15:47] <thgilfodrol> cabbageboi: click on the options button in the top right, click on Launch Options below it, then toggle Advanced settings below that
#1576 [15:47] <thgilfodrol> ??> Partnerp357 launcher/log-txt
#1577 [15:47] <Absol> Partnerp357: We need to see your full launcher log, which is created in the game directory.
#1578 [15:47] <Absol> Partnerp357: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1579 [15:49] <cabbageboi> ok i toggled advanced settings
#1580 [15:49] <thgilfodrol> cabbageboi: click on a profile you want to launch, enable JVM arguments
#1581 [15:50] <thgilfodrol> cabbageboi: then add a space and "-Djavax.net.ssl.trustStore=/Library/Java/Home/lib/security/cacerts" to the end
#1582 [15:51] <cabbageboi> ok i got it thx a lot
#1583 [15:52] <thgilfodrol> cabbageboi: does it work on the new launcher after you save that setting and launch the profile?
#1584 [15:52] <cabbageboi> yes
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#1586 [15:53] <thgilfodrol> cabbageboi: awesome! thank urielsalis for that fix
#1587 [15:53] * thgilfodrol tips urielsalis's hat for him
#1587 [15:53] <cabbageboi> ok thx so much to all you guys for helping me
#1588 [15:54] <thgilfodrol> cabbageboi: no problem, have fun!
#1589 [15:54] <cabbageboi> imma go play now, thx again
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#1591 [15:57] <Partnerp357> https://paste.ubuntu.com/p/98JsWNs9ZN/
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#1593 [15:58] <urielsalis> Partnerp357, one moment
#1594 [15:59] <jujubinks> hello, I have an issue with the launcher, I can't start the game, it immediately send me an error message and I can't do anything. I'm on mac
#1595 [15:59] <urielsalis> Partnerp357, remove your resource pack
#1596 [15:59] <urielsalis> ??> jujubinks launcher/log
#1597 [15:59] <Absol> jujubinks: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1598 [15:59] <Partnerp357> how?
#1599 [15:59] <urielsalis> ??> Partnerp357 win/.minecraft
#1600 [15:59] <Absol> Partnerp357: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1601 [15:59] <urielsalis> Partnerp357, then go to the resourcepacks folder
#1602 [15:59] <urielsalis> Partnerp357, and delete everything inside
#1603 [16:00] <Partnerp357> IT works thank you so much
#1604 [16:05] <jujubinks> Absol https://paste.ubuntu.com/p/57SqHm22rp/
#1605 [16:06] <urielsalis> ??> jujubinks mac/java/reinst
#1606 [16:06] <Absol> jujubinks: To reinstall Java on Mac OS X, refer to the following page for directions.
#1607 [16:06] <Absol> jujubinks: https://hints.macworld.com/article.php?story=2009051215025819
#1608 [16:10] * Star_chyme [webchat@cpe-174-98-166-217.cinci.res.rr.com] has joined #minecrafthelp
#1609 [16:10] <Star_chyme> I need help. every 10-20 minutes it kicks me outta my realm. idk why
#1610 [16:10] <Star_chyme> it gets very laggy before the disconnect aswell
#1611 [16:12] <urielsalis> Star_chyme, are you in wifi?
#1612 [16:17] * Finn [webchat@c-73-151-204-200.hsd1.ca.comcast.net] has joined #minecrafthelp
#1613 [16:18] <Star_chyme> I amnot
#1614 [16:18] <Star_chyme> LAN. why? its a realm does that matter?
#1615 [16:18] <urielsalis> is your connection flaky?
#1616 [16:19] <Finn> Hi, so, my Minecraft 1.12.2 Keeps crashing whenever I try to close the tab. The screen goes white, and unresponsive. This doesn't just happen when I click "Quit Game", this also happens when i close it out by clicking the red X at the top right. What should I do?
#1617 [16:21] * whisperofmusic [webchat@207-47-239-238.regn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#1618 [16:22] * dennis [webchat@212-238-183-44.ip.xs4all.nl] has joined #minecrafthelp
#1619 [16:22] <dennis> hello
#1620 [16:23] <Star_chyme> no
#1621 [16:23] <Star_chyme> connection good
#1622 [16:23] <whisperofmusic> Hi, I'm having an issue with Realms where it's giving me an error 500 - can't connect to pc.realms.minecraft.net
#1623 [16:24] <urielsalis> Finn the game might be saving the world
#1624 [16:24] <urielsalis> ??> whisperofmusic tools/hjt
#1625 [16:24] <Absol> whisperofmusic: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1626 [16:24] <Absol> whisperofmusic: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1627 [16:24] <urielsalis> ??> Star_chyme tools/hjt
#1628 [16:24] <Absol> Star_chyme: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1629 [16:24] <Absol> Star_chyme: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1630 [16:24] <urielsalis> !message
#1631 [16:25] <Star_chyme> still now reason for it to kick me?
#1632 [16:25] <Star_chyme> its a realm I don't think that will help
#1633 [16:25] <dennis> i've bought minecraft a long time ago and i tried logging in. didnt know my password so i pressed forgot password. but even after i changed it is still claimes that i enter a wrong password.
#1634 [16:25] * miaa [webchat@host81-132-6-113.range81-132.btcentralplus.com] has joined #minecrafthelp
#1635 [16:25] <urielsalis> ??> dennis login/throttle
#1636 [16:25] <Absol> dennis: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1637 [16:26] <Absol> dennis: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1638 [16:26] <miaa> hi, i whenever i attempt to launch minecraft, no matter how many times i redownload the game, it comes up with the 'unable to create directory' error, how is this fixed?
#1639 [16:27] <urielsalis> ??> miaa tools/hjt
#1640 [16:27] <Absol> miaa: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1641 [16:27] <Absol> miaa: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1642 [16:28] <miaa> ok
#1643 [16:28] <miaa> is it safe? just checking because im paranoid
#1644 [16:28] <whisperofmusic> okay, I think I followed those instructions properly, let me know if you need other info https://paste.ubuntu.com/p/zJH3XjwdMB/
#1645 [16:28] * Star_chyme [webchat@cpe-174-98-166-217.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#1646 [16:29] <miaa> the download isnt available on macOS :(
#1647 [16:29] <miaa> i attempted but it does not work
#1648 [16:29] <urielsalis> miaa, any antivirus?
#1649 [16:30] <miaa> yes, mackeeper which runs tests. thats about it
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#1651 [16:31] <urielsalis> miaa, try uninstalling it, then following this instructions
#1652 [16:31] <urielsalis> ??> miaa mac/reinst
#1653 [16:31] <Absol> miaa: You may need to reinstall the locally installed files that Minecraft puts into place.
#1654 [16:31] <Absol> miaa: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#1655 [16:31] <urielsalis> whisperofmusic, Star_chyme sound like realms is having some issues, might fix itself in a bit
#1656 [16:32] <miaa> okay thanks
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#1658 [16:33] <whisperofmusic> oh I see. that's frustrating! so I just need to wait it out then?
#1659 [16:34] <urielsalis> whisperofmusic, maybe, looks like the other guy disconnected but he was getting kicked out every 10 minutes. They might be overloaded and AWS is taking some time to catch up to the traffic
#1660 [16:37] <whisperofmusic> okay thank you. hopefully it starts working soon :)
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#1664 [17:01] * Pintu96 [webchat@93-34-133-134.ip49.fastwebnet.it] has joined #minecrafthelp
#1665 [17:02] <Pintu96> hi
#1666 [17:03] * HarrisonDotNET [webchat@dhcp-102-8-191-64.cf-res.cfu.net] has joined #minecrafthelp
#1667 [17:03] <Pintu96> ..
#1668 [17:04] * Partnerp357 [webchat@h184-60-23-129.mdsnwi.dsl.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
#1669 [17:05] <Pintu96> help me?
#1670 [17:07] * Finn [webchat@c-73-151-204-200.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1671 [17:08] <Lurks> hi pintu96, state your issue and someone might be able to help quicker
#1672 [17:09] <Pintu96> I can't reset my password
#1673 [17:09] * tuuuky [webchat@b1b44919.virtua.com.br] has joined #minecrafthelp
#1674 [17:10] <HarrisonDotNET> How do I make a Pastfile from paste.gg send over here? I'm trying to send a message that has 7 lines.
#1675 [17:11] <Lurks> Pintu96 why not?
#1676 [17:12] <Pintu96> because I don't get the reset emails, and I'm sure the email is that
#1677 [17:12] <Lurks> HarrisonDotNET open file, copy everything and paste it?
#1678 [17:12] <HarrisonDotNET> It says use the pastfile thing and I can't send it
#1679 [17:12] * Miles [webchat@cpe-74-79-23-98.twcny.res.rr.com] has joined #minecrafthelp
#1680 [17:13] <HarrisonDotNET> Hold on
#1681 [17:13] <Miles> What version is Minecraft windows 10 edition currently running on
#1682 [17:13] <Lurks> Miles iirc 1.11.1
#1683 [17:14] <Miles> Okay,
#1684 [17:14] <Pintu96> Lurks
#1685 [17:14] <Pintu96> do you know why emails don't reach me?
#1686 [17:14] <tuuuky> hey! i use tab as the key to open my inventory, and now i´m having problems related to closing it, since now instead of closing the gui page, it tags other buttosn in it, namely the recipes book
#1687 [17:14] * sverre [webchat@cm-84.211.133.211.getinternet.no] has joined #minecrafthelp
#1688 [17:15] <Lurks> Pintu96 no, sorry, you have to contact mojang support with transaction ID to get it fixed for you
#1689 [17:15] <Pintu96> @lurks ah ok i try
#1690 [17:15] <Miles> When I try to join my friend's game it tells me "Unable to connect to world." How do I fix this?
#1691 [17:16] * Khalmil [webchat@132-215-27-72-br1-DYNAMIC-dsl.cwjamaica.com] has joined #minecrafthelp
#1692 [17:17] <sverre> If I dont remember the email i used for my account, but i know the username and password and probaly the serucity questions is it possible to get on my account?
#1693 [17:17] <Khalmil> when i try to download minecraft it always says "Unable to save download. bg_bg.json"
#1694 [17:17] <HarrisonDotNET> I have to go for about an hour. I'll be back
#1695 [17:18] * Miles [webchat@cpe-74-79-23-98.twcny.res.rr.com] has quit. (Quit: webchat.esper.net)
#1696 [17:18] <Khalmil> What's wrong???
#1697 [17:19] * Pintu96 [webchat@93-34-133-134.ip49.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#1698 [17:20] <Khalmil> ;-;
#1699 [17:20] <Lurks> Khalmil 1second, let me grab the info
#1700 [17:20] <Khalmil> ok
#1701 [17:20] <Lurks> Khalmil If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1702 [17:21] <Khalmil> Thanks a lot
#1703 [17:21] <Khalmil> :D
#1704 [17:22] * Khalmil [webchat@132-215-27-72-br1-DYNAMIC-dsl.cwjamaica.com] has quit. (Quit: webchat.esper.net)
#1705 [17:22] <Lurks> sverre if you haven't set up the security question, have you tried the "forgotten email"?, if you have setup and forgot the answer, i think uou have to contact mojang support with transaction ID to get it fixed for you.
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#1707 [17:26] * ivan [~ivan@68.ip-149-56-14.net] has joined #minecrafthelp
#1708 [17:45] * CybernaticPanda [webchat@host-103-120-169-97.myrepublic.co.id] has joined #minecrafthelp
#1709 [17:45] <CybernaticPanda> Hello can i get help with this error
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#1712 [17:58] * Kermit [webchat@pool-68-129-94-59.nycmny.fios.verizon.net] has joined #minecrafthelp
#1713 [17:58] <Kermit> hello?
#1714 [18:00] <Lurks> Kermit hi?
#1715 [18:01] * David [webchat@209.194.4.2] has joined #minecrafthelp
#1716 [18:02] <David> Hey, so i just bought java minecraft but i meant to buy windows 10 version, what should i do?
#1717 [18:02] <Lurks> David https://help.mojang.com/customer/portal/articles/359338 possible maybe?
#1718 [18:04] <Kermit> whenever i boot up minecraft it freezes almost at the end
#1719 [18:04] <Kermit> and ideas on what it could be
#1720 [18:04] * David [webchat@209.194.4.2] has quit. (Client Quit)
#1721 [18:06] <Lurks> Kermit could be software, system, virus, lets do viruses clean out, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#1722 [18:06] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to
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#1724 [18:08] * Kermit [webchat@pool-68-129-94-59.nycmny.fios.verizon.net] has joined #minecrafthelp
#1725 [18:09] <Kermit> Thanks! It works now
#1726 [18:09] <Lurks> Kermit great!, have fun
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#1730 [18:38] * The_Rainbow_UwU [webchat@S0106f0f24968e4a3.wp.shawcable.net] has joined #minecrafthelp
#1731 [18:39] <The_Rainbow_UwU> I bought a minecraft card for PC and the code is invalid. The store would not give me a different card since the receipt says success, so the card is activated but the code says invalid . . . .
#1732 [18:40] * David [webchat@209.194.4.2] has joined #minecrafthelp
#1733 [18:41] <David> The website says that if I bought the wrong version of minecraft to "contact support." is that a number to call or an email or something?
#1734 [18:41] <The_Rainbow_UwU> the email says 2 month wait for help
#1735 [18:42] <The_Rainbow_UwU> there is an email on the mojang help page
#1736 [18:44] <David> so i have to wait 2 months for a response?
#1737 [18:45] <The_Rainbow_UwU> that is what it said when i emailed
#1738 [18:47] * The_Rainbow_UwU [webchat@S0106f0f24968e4a3.wp.shawcable.net] has quit. (Quit: webchat.esper.net)
#1739 [18:53] * MaestroDGF [webchat@201.199.246.82] has joined #minecrafthelp
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#1741 [19:08] * crayon [webchat@125-239-46-184-fibre.sparkbb.co.nz] has joined #minecrafthelp
#1742 [19:09] <Lurks> David it's by email and the que is long, unfortunately https://help.mojang.com/customer/portal/articles/359446
#1743 [19:10] <crayon> hi, I just started a new world on 1.14 and now when i try to open that world the game crashes and just says "sorry for the inconvenience" anyone have any fixes? I was able to re-open it yesterday.
#1744 [19:23] <Lurks> crayon do you have any special character in your name? GPU driver updated?
#1745 [19:24] <crayon> in the name for my world?
#1746 [19:24] <crayon> i called it 1.14
#1747 [19:27] * bryan [webchat@072-181-251-056.res.spectrum.com] has joined #minecrafthelp
#1748 [19:27] <bryan> hello
#1749 [19:28] <bryan> so minecraft.net dosent let me log in at all ,there is no error message or anything,it just acts like ive never clicked it turning black and back to green
#1750 [19:31] * bryan [webchat@072-181-251-056.res.spectrum.com] has quit. (Client Quit)
#1751 [19:34] * bryan [webchat@072-181-251-056.res.spectrum.com] has joined #minecrafthelp
#1752 [19:34] <bryan> hello
#1753 [19:36] * bryan [webchat@072-181-251-056.res.spectrum.com] has quit. (Client Quit)
#1754 [19:50] * Kishin [webchat@c-73-236-36-252.hsd1.wv.comcast.net] has joined #minecrafthelp
#1755 [19:53] <Kishin> I've been unable to play Minecraft after version 1.14 launched. The game gets as far as trying to load/generate the world when I'm told that Minecraft isn't responding. It keeps telling me that Java SE Binary has stopped responding. Is there anything I can do to fix the issue? I've tried uninstalling the game, Java, and even Discord (I'd seen that
#1756 [19:53] <Kishin> Discord was causing issues for some users) but still the game tells me that SE binary isn't responding.
#1757 [19:56] <Kishin> I should also mention that I have run anti-virus and nothing changed either
#1758 [20:00] * JadynMinecraft [webchat@162-195-229-215.lightspeed.wchtks.sbcglobal.net] has joined #minecrafthelp
#1759 [20:00] <JadynMinecraft> Hello
#1760 [20:01] <JadynMinecraft> I would like a refund on one of the games I bought.
#1761 [20:01] <Lurks> Kishin If you see any software on this list, remove them, if it's overlay, turn off https://minecraftirc.net/support-articles/known-incompatible-software/
#1762 [20:01] * JadynMinecraft [webchat@162-195-229-215.lightspeed.wchtks.sbcglobal.net] has quit. (Client Quit)
#1763 [20:16] * Jacekid [webchat@104-190-225-35.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#1764 [20:18] <Jacekid> Hey there, so I've recently tried to install and run minecraft version 1.14 on my Mac and immediately after I click the play button minecraft crashes and says "java quit unexpectedly." with no crash report. I would appreciate any help
#1765 [20:19] * Marc [webchat@host-185-93-94-92.ip-point.pl] has joined #minecrafthelp
#1766 [20:19] <Marc> hi
#1767 [20:19] <Jacekid> Hey
#1768 [20:19] <Marc> i need help with my minecraft username
#1769 [20:20] <Marc> i cant remembet it
#1770 [20:20] <Marc> and so i cant migrate my account
#1771 [20:20] <Jacekid> I dont think any support staff are here atm :( im trying to get help with running 1.14
#1772 [20:21] <Marc> oh
#1773 [20:21] <Marc> ok
#1774 [20:21] <Jacekid> have you tried following the forgot my username links
#1775 [20:21] <Marc> yeah
#1776 [20:21] * Marc [webchat@host-185-93-94-92.ip-point.pl] has quit. (Client Quit)
#1777 [20:21] <Jacekid> Hey there, so I've recently tried to install and run minecraft version 1.14 on my Mac and immediately after I click the play button minecraft crashes and says "java quit unexpectedly." with no crash report. I would appreciate any help
#1778 [20:23] * hi [webchat@c-73-162-215-132.hsd1.ca.comcast.net] has joined #minecrafthelp
#1779 [20:23] <Jacekid> sup
#1780 [20:24] <hi> what should i do with these hs err pid things
#1781 [20:24] <hi> hi
#1782 [20:24] <Jacekid> idk bruh im here for help too
#1783 [20:24] <hi> lol
#1784 [20:24] <Jacekid> no1 at the crib rn
#1785 [20:25] <hi> :9
#1786 [20:25] <hi> *:(
#1787 [20:25] <Jacekid> :(
#1788 [20:25] <Lurks> Jacekid i have no idea about mac, sorry and we're all volunteers, that could be busy
#1789 [20:26] <Jacekid> well darn
#1790 [20:26] <Jacekid> do you know how to solve the problem i have on windows cus maybe i could just figure out the differences
#1791 [20:27] * Heitor [webchat@pppoe39.brsulnet.net.br] has joined #minecrafthelp
#1792 [20:27] <Heitor> Hi
#1793 [20:27] <Lurks> jacekid maybe
#1794 [20:27] <Jacekid> :O
#1795 [20:27] <Lurks> hi what's the issue?
#1796 [20:27] * Kishin [webchat@c-73-236-36-252.hsd1.wv.comcast.net] has quit. (Quit: webchat.esper.net)
#1797 [20:27] <Heitor> I bought a minecraft gift card but when I activated it it gave an error, can anyone help me?
#1798 [20:28] <Heitor> "Could not retrieve code"
#1799 [20:30] <Lurks> Heitor https://help.mojang.com/customer/portal/articles/770611
#1800 [20:31] * Bubbyx [webchat@c-24-62-108-184.hsd1.ma.comcast.net] has joined #minecrafthelp
#1801 [20:31] * jace [webchat@104-190-225-35.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#1802 [20:31] <jace> Any staff online?
#1803 [20:32] * Terminator [webchat@pool-173-61-102-238.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#1804 [20:32] <Terminator> anyone here to help me?
#1805 [20:32] <Lurks> Terminator maybe
#1806 [20:32] * Heitor [webchat@pppoe39.brsulnet.net.br] has quit. (Quit: webchat.esper.net)
#1807 [20:33] <jace> Lurks did you say you knew how to fix the 1.14 crash?
#1808 [20:33] <Terminator> i bought the minecraft windows 10 edition on microsoft store but i need it on my mojang account to play tekkit mod how do i transfer?
#1809 [20:34] <Lurks> jace yep maybe
#1810 [20:34] <Bubbyx> I cannot start up my game, whenever I click play on any launch option it loads then comes up with a message saying "The game crashed whilst unexpected error" then if I click more info it just says "The game crashed whilst unexpected error
#1811 [20:34] <Bubbyx> Error: java.lang.RuntimeException: No OpenGL context found in the current thread." HELP does anyone know how to fix this? ive deleted and re installed my game twice now
#1812 [20:34] <Terminator> answer me i was here before him
#1813 [20:35] * jace [webchat@104-190-225-35.lightspeed.rlghnc.sbcglobal.net] has quit. (Client Quit)
#1814 [20:35] <Lurks> Terminator that's the bedrock edition, i believe that doesn't have those kind of mods yet, im not sure
#1815 [20:35] <Terminator> oh okay so i need to buy it off mojang to play tekkit version
#1816 [20:36] <Lurks> Bubbyx could be driver issue, have you tried updating?
#1817 [20:36] * Terminator [webchat@pool-173-61-102-238.cmdnnj.fios.verizon.net] has quit. (Client Quit)
#1818 [20:36] <Bubbyx> People have said that but I have no idea how to do that
#1819 [20:37] <Lurks> Bubbyx https://help.mojang.com/customer/portal/articles/928493
#1820 [20:37] * Heitor [webchat@pppoe39.brsulnet.net.br] has joined #minecrafthelp
#1821 [20:38] <Heitor> Thanks Lurks
#1822 [20:38] <Heitor> I'll try
#1823 [20:38] <hi> anyone know what to with hs err pidd things
#1824 [20:38] <Bubbyx> thanks
#1825 [20:39] <hi> im having issues getting into minecraft
#1826 [20:39] <hi> everytime i join a server i immediately crash
#1827 [20:39] <hi> :(
#1828 [20:40] <Lurks> hi lets get a log and see what's up, follow: https://minecraftirc.net/support-articles/get-minecraft-log/
#1829 [20:42] <hi> ok will do
#1830 [20:42] * fin [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#1831 [20:43] <fin> Hey, just trying to migrate a 2012 minecraft account but the email company that the account was tied to no longer exists. Any thoughts?
#1832 [20:44] <thgilfodrol> ??> fin account/send-email
#1833 [20:44] <Absol> fin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1834 [20:44] <Absol> fin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1835 [20:45] <fin> the transaction id was sent to the email account that no longer exists and as far as I know, skrill requires you to send an email from the purchasing email to give you the id
#1836 [20:45] <thgilfodrol> fin: explain the situation in the support ticket, and include any screenshots of correspondences with skrill if you can
#1837 [20:46] <thgilfodrol> fin: they may be able to offer alternate methods of verification
#1838 [20:46] <fin> will do, thanks :)
#1839 [20:46] <thgilfodrol> fin: no problem, good luck!
#1840 [20:47] <hi> between steps 4 and 5
#1841 [20:47] <hi> im not getting the window
#1842 [20:48] <hi> lurks
#1843 [20:48] <hi> i am not reciecing the window
#1844 [20:49] <Lurks> hi im not sure why you aren't, they are green right?
#1845 [20:49] <hi> and the buttons under privacy settings arent there
#1846 [20:49] <Lurks> hi are you using a different launcher?
#1847 [20:49] <hi> wait
#1848 [20:49] <hi> one sec
#1849 [20:50] <hi> didnt click play
#1850 [20:50] <hi> im smart
#1851 [20:50] <hi> smh
#1852 [20:51] * hi [webchat@c-73-162-215-132.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1853 [20:52] * hi [webchat@c-73-162-215-132.hsd1.ca.comcast.net] has joined #minecrafthelp
#1854 [20:52] <hi> back
#1855 [20:52] <hi> my chrome crashed or something
#1856 [20:53] <Bubbyx> ive been trying to update my drivers but nvidia wont let me make an acc
#1857 [20:55] <Lurks> Bubbyx i just do it manuel, if you know it and which windows your using
#1858 [20:55] * Kyle [webchat@c-24-128-251-188.hsd1.mi.comcast.net] has joined #minecrafthelp
#1859 [20:56] <Bubbyx> I know what graphics card I have and which windows im running
#1860 [20:56] <Kyle> Hello. I am currently playing on 1.14 on a realm with friends; I am logged in for about 20 seconds and cannot interact with anything before receiving the following error message: "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host." Does anyone know how to fix this?
#1861 [20:58] <Bubbyx> This has happened to me before, try restarting your game
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#1864 [21:00] <hi> lurks
#1865 [21:00] <hi> do i just post the ubuntu link
#1866 [21:00] * Kyle [webchat@c-24-128-251-188.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#1867 [21:01] <hi> ?
#1868 [21:01] <Lurks> hi yes
#1869 [21:01] <hi> https://paste.ubuntu.com/p/drmCPXpvCk/
#1870 [21:02] * miguelito [webchat@ool-4a588426.dyn.optonline.net] has joined #minecrafthelp
#1871 [21:02] <hi> is it supposed to look like a lot less then what i had copied
#1872 [21:02] <miguelito> yo i havent touched my minecraft account in about 4 years, and when I press download it wants me to buy a new one what should i do
#1873 [21:02] <Lurks> hi yeah it does seems to be, odd
#1874 [21:02] <miguelito> im logged in to mojang and all
#1875 [21:03] <CapFan67> miguelito, Do you remember your profile/character name?
#1876 [21:03] <miguelito> yep
#1877 [21:03] <CapFan67> miguelito, What is it?
#1878 [21:03] <miguelito> why
#1879 [21:03] <hi> what should i do
#1880 [21:04] <Lurks> hi, lets see for any odd software
#1881 [21:04] <CapFan67> miguelito, In order to see if your name has been changed, which would indicate a stolen account.
#1882 [21:04] <miguelito> Soccerswagg12
#1883 [21:04] <CapFan67> miguelito, If you want to look yourself, here's the URL: https://namemc.com/
#1884 [21:04] <Lurks> ??> hi tools/hjt
#1885 [21:04] <Absol> hi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1886 [21:04] <Absol> hi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1887 [21:04] <CapFan67> miguelito, On the bright side, the name hasn't changed. Are you certain you recall which Email you associated the account with?
#1888 [21:05] <miguelito> yep because i reset the password
#1889 [21:05] <CapFan67> miguelito, Have you logged into MOjang.com and looked at the account page? https://account.mojang.com/me
#1890 [21:06] <miguelito> yep,
#1891 [21:06] <hi> absol
#1892 [21:06] <CapFan67> miguelito, Does it show a Java Edition license, or does it ask you to redeem a code?
#1893 [21:06] <miguelito> if i have it downloaded on a seperate computer, would that be why is dosent work
#1894 [21:06] <hi> it says it is denied rights to open the ile
#1895 [21:06] <CapFan67> miguelito, No, your account page should always show your account info, regardless of the computer you login with.
#1896 [21:06] <miguelito> lemme check real quick
#1897 [21:07] <hi> absol it says to click start run but idk where
#1898 [21:07] <miguelito> i got it thank you you have been a huge help and stress reliever i hope you have a nice night
#1899 [21:08] <Lurks> hi, did you right-click and run as administrator?
#1900 [21:08] <CapFan67> miguelito, Take care.
#1901 [21:09] <hi> lurks, wdym
#1902 [21:10] <hi> absol said to click do a system scan and save as logfile
#1903 [21:11] <hi> https://paste.ubuntu.com/p/58tZyyFQRr/
#1904 [21:13] <hi> now what
#1905 [21:14] <hi> :(
#1906 [21:14] <hi> ?
#1907 [21:15] <Lurks> hi i'm not sure
#1908 [21:15] <hi> oof
#1909 [21:15] <CapFan67> Hi, stand by...
#1910 [21:15] <CapFan67> Lurks, what's the reported issue/
#1911 [21:15] <hi> i appreciate the help
#1912 [21:16] <hi> i keep crashing every time i try to get on minecraft
#1913 [21:16] <hi> :((((((((
#1914 [21:16] <Lurks> CapFan67 instant crash when joining server and "hs err pidd"
#1915 [21:17] <CapFan67> hi, Have you posted your log with the error? If so, what was the link?
#1916 [21:17] <hi> i think i deleted the tab
#1917 [21:17] <CapFan67> hi, Let me try to look in IRC history and find it.
#1918 [21:17] <hi> https://paste.ubuntu.com/p/58tZyyFQRr/
#1919 [21:18] <hi> wait
#1920 [21:18] <hi> wrong one
#1921 [21:18] <hi> https://paste.ubuntu.com/p/drmCPXpvCk/
#1922 [21:18] <hi> there
#1923 [21:18] <hi> but all the info is not pasted
#1924 [21:19] <hi> idk if thats how its supposed to be
#1925 [21:19] <CapFan67> hi, We need the full log. If that's only part of the log, can you re-create the crash again and give us the full log? It should have the error. If not, we can grab the Launcher_log.txt from .minecraft instead.
#1926 [21:19] <hi> wait
#1927 [21:20] <hi> i copied and pasted
#1928 [21:20] <hi> but
#1929 [21:20] <hi> all of it isnt there
#1930 [21:20] <hi> idk why
#1931 [21:20] <hi> https://paste.ubuntu.com/p/2mVNsNw88p/
#1932 [21:21] <hi> https://paste.ubuntu.com/p/HdwCwRZ7qQ/
#1933 [21:21] <hi> that was the bottom part that wasnt pasted
#1934 [21:22] <CapFan67> Hi, "Picked up _JAVA_OPTIONS: -Xmx256M" - Absol will give you instructions to fix your settings:
#1935 [21:22] <CapFan67> ??> hi info/vars
#1936 [21:22] <Absol> hi: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#1937 [21:23] * MaldronTheAss [webchat@dynamic-ip-1815506924.cable.net.co] has joined #minecrafthelp
#1938 [21:24] * calebmoyer [webchat@ip70-160-189-83.hr.hr.cox.net] has joined #minecrafthelp
#1939 [21:25] <MaldronTheAss> I can´t migrate this account to a new e-mail, what can I do?
#1940 [21:25] <calebmoyer> I requested an email to reset my password but never got an email sent to my account.
#1941 [21:25] <calebmoyer> What do I do?
#1942 [21:25] <CapFan67> MaldronTheAss, what happens when you try?
#1943 [21:26] <CapFan67> calebmoyer, Did you check your junk/spam folder?
#1944 [21:26] <calebmoyer> Yes, still nothing there.
#1945 [21:26] <Lurks> calebmoyer https://help.mojang.com/customer/portal/articles/542001
#1946 [21:26] <CapFan67> There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1947 [21:26] <CapFan67> calebmoyer, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1948 [21:26] <CapFan67> ??> calebmoyer account/send-email
#1949 [21:26] <Absol> calebmoyer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1950 [21:26] <Absol> calebmoyer: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1951 [21:27] <calebmoyer> I tried all the stuff on the email thing.
#1952 [21:27] <CapFan67> calebmoyer, The page instructs you to contact Mojang support, and thus the links from Absol.
#1953 [21:28] <MaldronTheAss> When I try, appears some security questions, but I don't have the answers, this account was a prize on a non-premium server u.u
#1954 [21:28] * skely [webchat@S010600fc8dddfa33.nb.shawcable.net] has joined #minecrafthelp
#1955 [21:28] <skely> hey, i cant play 1.14
#1956 [21:28] <CapFan67> MaldronTheAss, Mojang doesn't recognize account transfers. That account belongs to someone else in Mojang's eyes.
#1957 [21:29] <skely> i send a screenshot
#1958 [21:29] <CapFan67> MaldronTheAss, Unless they gave you the Transaction ID, you won't be able to get help from Mojang.
#1959 [21:29] <MaldronTheAss> And MaldronTheAssit is not a proper name for a lot of servers
#1960 [21:29] <calebmoyer> What does it mean by suspicous activity?
#1961 [21:29] <CapFan67> skely, what happens when you try to play 1.14?
#1962 [21:29] <calebmoyer> I have never given my account info
#1963 [21:29] <MaldronTheAss> They only gave me e-mail and password
#1964 [21:30] <CapFan67> calebmoyer, Logging in from different locations in a short period of time. This can happen when you give your account info to a 3rd party.
#1965 [21:30] <skely> i cant send a screenshot but i an give you what it says
#1966 [21:30] <MaldronTheAss> No Transaction ID
#1967 [21:30] <CapFan67> MaldronTheAss, Then you won't be able to manage the account.
#1968 [21:31] * calebmoyer [webchat@ip70-160-189-83.hr.hr.cox.net] has quit. (Quit: webchat.esper.net)
#1969 [21:31] <MaldronTheAss> CapFan67 Ok, thanks u.u
#1970 [21:31] <MaldronTheAss> Hate this name :c
#1971 [21:31] <MaldronTheAss> Bye <3
#1972 [21:31] <CapFan67> skely, Absol will give you instructions for posting your log:
#1973 [21:32] <CapFan67> ??> skely launcher/log
#1974 [21:32] <Absol> skely: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1975 [21:32] <skely> when i try to play 1.14 it says, unable to save download no.1 oog
#1976 [21:32] <thgilfodrol> MaldronTheAss: now I'm curious, what's an Assit?
#1977 [21:32] <CapFan67> skely, Ah.. Ok, that's usually caused by incompatible AV/Security software.
#1978 [21:32] <skely> i maen no.1 ogg
#1979 [21:32] <CapFan67> skely, Let's run a report and see if you have any installed/running:
#1980 [21:32] <CapFan67> ??> skely tools/hjt
#1981 [21:32] <Absol> skely: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1982 [21:32] <Absol> skely: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1983 [21:34] <MaldronTheAss> thgilfodrol Idk, what was thinking the last owner about the username? -.-
#1984 [21:34] <MaldronTheAss> cya
#1985 [21:34] * MaldronTheAss [webchat@dynamic-ip-1815506924.cable.net.co] has quit. (Quit: webchat.esper.net)
#1986 [21:35] * skely [webchat@S010600fc8dddfa33.nb.shawcable.net] has quit. (Quit: webchat.esper.net)
#1987 [21:42] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#1991 [21:56] * itsnudah [webchat@104.235.216.29] has joined #minecrafthelp
#1992 [21:57] <dropshotz> Hello. I have an issue for MC on the Ubuntu. I open up the launcher and select play for nothing to happen. I check the log and it says bad state exit code 1.
#1993 [21:58] * dropshotz [webchat@cpe-72-134-152-6.natsow.res.rr.com] has quit. (Client Quit)
#1994 [22:00] <itsnudah> okay, so, when i am starting my minecraft launcher to get into the game it stops 905 of the way through and doesn't let me continue. The app stops responding and gives me a java platform se binary error. just says it has stopped working. my drivers are up to date and so is my java and windows. i need help!
#1995 [22:01] <CapFan67> itsnudah, Hi.
#1996 [22:01] <itsnudah> hi
#1997 [22:01] <CapFan67> itsnudah, "not responding" states are sometimes caused by incompatible software running on your system. Let's look to see what's running:
#1998 [22:01] <CapFan67> ??> itsnudah tools/hjt
#1999 [22:01] <Absol> itsnudah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2000 [22:01] <Absol> itsnudah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2001 [22:01] * KamelooF [webchat@151.237.9.217] has joined #minecrafthelp
#2002 [22:02] <itsnudah> okay, i am confused. what do i do lol
#2003 [22:02] <KamelooF> Same here.
#2004 [22:03] <CapFan67> itsnudah, Follow Absol's instructions. You'll download and run a program to create a report of running programs. You'll make a paste, then give us the link. We will review the list to see what's causing your crash.
#2005 [22:03] <CapFan67> KamelooF, What do you need help with?
#2006 [22:04] <KamelooF> So basically I got the name Intact. It said I picked it up with green but my name didn't change. It doesn't show up on NameMC as well.
#2007 [22:04] <CapFan67> KamelooF, What was your previous character name?
#2008 [22:05] <KamelooF> Give me a second
#2009 [22:05] <KamelooF> KamelooF and KamenTheDark
#2010 [22:06] * Jason [webchat@c-68-60-173-26.hsd1.mi.comcast.net] has joined #minecrafthelp
#2011 [22:06] <itsnudah> https://paste.ubuntu.com/p/qq4YzPNk55/
#2012 [22:06] <CapFan67> KamelooF, The name is still KamelooF, and hasn't changed yet. https://namemc.com/profile/KamelooF.1
#2013 [22:06] <Jason> my 1.14 edition wont open on launch
#2014 [22:06] <KamelooF> CapFan67 It actually said that I got it. I don't know what happend
#2015 [22:06] <Jason> i have reinstalled several times nothing seems to work
#2016 [22:07] <CapFan67> itsnudah, You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#2017 [22:07] <CapFan67> ??> itsnudah av/adwcleaner
#2018 [22:07] <Absol> itsnudah: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2019 [22:07] <Absol> itsnudah: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2020 [22:07] <CapFan67> Jason, what happens when you try?
#2021 [22:07] <CapFan67> KamelooF, I'm not sure, but it hasn't changed yet.
#2022 [22:07] <Jason> a window that says game crash
#2023 [22:07] <Jason> appears
#2024 [22:07] <CapFan67> Jason, Do you see an error number or description?
#2025 [22:08] <Jason> no i do not
#2026 [22:08] <KamelooF> Is there a possibility to change or no sorry for disturbing while helping the guy its 5 am got an alarm for the name :/
#2027 [22:08] <CapFan67> Jason, so no dialog, just "not responding" state?
#2028 [22:09] <Jason> yes
#2029 [22:09] <Jason> well yes there is a dialog you can click in the crash box
#2030 [22:09] * itsnudah [webchat@104.235.216.29] has quit. (Quit: webchat.esper.net)
#2031 [22:09] <CapFan67> KamelooF, No worries, you're one of the people I'm helping. =) I don't know why it didn't change, but it seems you should be able to try again.
#2032 [22:10] <CapFan67> Jason, Does the dialog say "More details"? If so, I'll give you paste instructions for the report it gives you.
#2033 [22:10] <Jason> yes
#2034 [22:10] <Jason> it says "view crash report"
#2035 [22:10] <Jason> opens a log
#2036 [22:10] <CapFan67> Jason, Click more details, and create a paste with the crash report:
#2037 [22:10] <Jason> it will launch here and there but very rarely
#2038 [22:10] <CapFan67> ??> Jason paste
#2039 [22:10] <Absol> Jason: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#2040 [22:11] <KamelooF> It's an og name is says taken :/ That's the thing like that never happend again i'm confused I won a bunch of accounts. 80 NameMC searches.
#2041 [22:11] <Jason> https://paste.ubuntu.com/p/3T64kBFBXJ/
#2042 [22:11] <CapFan67> KamelooF, "I won a bunch of accounts." - Just as a comment, Mojang does not recognize account transfers, so they're someone else's accounts from Mojang's standpoint.
#2043 [22:12] <KamelooF> i mean't to say own
#2044 [22:12] <KamelooF> I bought them don't worry.
#2045 [22:13] <CapFan67> KamelooF, It was just a comment. But as far as the renaming goes, your name change hasn't taken place. Whatever you tried didn't work.
#2046 [22:13] * itsnudah [webchat@104.235.216.29] has joined #minecrafthelp
#2047 [22:13] <KamelooF> It somehow said the green message that I got it.
#2048 [22:13] <itsnudah> im back guys
#2049 [22:14] <itsnudah> i did the scan. what do i do now
#2050 [22:14] <CapFan67> Jason, Oddly, the error is missing from the report. The report suggests there was an error reporting the error. hmmm
#2051 [22:14] <CapFan67> itsnudah, If ADWCleaner is finished, try the game.
#2052 [22:14] <Jason> interesting
#2053 [22:15] <CapFan67> Jason, Let's take a look at your output log to see if there is any information there. Do you know how to navigate to your .minecraft folder?
#2054 [22:15] <Jason> yes
#2055 [22:15] <KamelooF> yo CapFan the thing is. It says Intact is Available but it doesn't let me pick it I already got the green message. Does that mean that my name change will take some time ?
#2056 [22:15] <itsnudah> BLESS UP THANK YOU ALL SO MUCH. I LOVE YOU!!!!!!!!
#2057 [22:15] <CapFan67> Jason, Please create a paste with the contants of your .minecraft\launcher_log.txt file.
#2058 [22:16] <CapFan67> KamelooF, I've never known named changes to work like that. They should be instant.
#2059 [22:16] <Jason> not seeing a file with that name
#2060 [22:16] <CapFan67> itsnudah, Outstanding! enjoy!
#2061 [22:16] <KamelooF> A
#2062 [22:16] <KamelooF> CA
#2063 [22:16] <KamelooF> ops sry
#2064 [22:17] <KamelooF> Can you get some guy which understands a lot or how can I contact one ?
#2065 [22:17] <CapFan67> Jason, Does the launcher crash when you try to run it, or does the client crash when you click "Play"?
#2066 [22:17] <Jason> either or
#2067 [22:17] <Jason> its different every time
#2068 [22:17] <CapFan67> KamelooF, If you think you have an issue with your account, you can contact Mojang. Let me know if you need a link.
#2069 [22:17] <Jason> sometimes it will crash near the end of the mojang loading bar
#2070 [22:18] <KamelooF> Hop me with one bud
#2071 [22:18] <Jason> or it will crash before it even opens and send me back to the launcher
#2072 [22:18] <CapFan67> Jason, This is beginning to sound like you have bundleware or malware. Let's take a look at what's running:
#2073 [22:18] <CapFan67> ??> Jason tools/hjt
#2074 [22:18] <Absol> Jason: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2075 [22:18] <Absol> Jason: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2076 [22:18] <CapFan67> ??> KamelooF account/send-email
#2077 [22:18] <Absol> KamelooF: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2078 [22:18] <Absol> KamelooF: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#2079 [22:18] <KamelooF> I wrote on this i will just go
#2080 [22:18] <Jason> im getting two different sets of instructions here
#2081 [22:18] <KamelooF> have a nice day
#2082 [22:19] * KamelooF [webchat@151.237.9.217] has quit. (Quit: webchat.esper.net)
#2083 [22:19] <CapFan67> Jason, The instructions to you have your name as the preface.
#2084 [22:19] <Jason> got it working on it rn
#2085 [22:21] <Jason> basically tells me it is denied to open
#2086 [22:21] <CapFan67> Jason, That happens if you don't run as Administrator as the instructions suggest. It's fine, just click ok. The report will still run just fine.
#2087 [22:23] <Jason> https://paste.ubuntu.com/p/J9fcPctgXk/
#2088 [22:23] <Jason> here you go
#2089 [22:25] <CapFan67> Jason, Minecraft doesn't run well with overlays. I see you have Discord installed. Disable the discord overlay in the discord settings. Then, test the game again.
#2090 [22:25] <Jason> alright
#2091 [22:26] <Jason> still crashed
#2092 [22:26] <CapFan67> Jason, That's all that our scan tool detected. I'm manually looking through the list now. Stand by...
#2093 [22:26] <Jason> got it
#2094 [22:28] * Jason [webchat@c-68-60-173-26.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#2095 [22:29] * Jason [webchat@c-68-60-173-26.hsd1.mi.comcast.net] has joined #minecrafthelp
#2096 [22:30] <Jason> my pc crashed when i tried to launch
#2097 [22:30] <CapFan67> Jason, I don't see anything that jumps out as obvious. I'm very surprised you don't have a Launcher_log.txt file. It should generate as soon as you run the Launcher
#2098 [22:30] <Jason> let me check again
#2099 [22:31] <Jason> i want in through %appdata%
#2100 [22:31] <Jason> all i see is launcher profiles
#2101 [22:31] <Jason> i have a launcher_log now
#2102 [22:32] <CapFan67> Jason, Great! Do you need the paste site instructions again?
#2103 [22:32] <Jason> yes
#2104 [22:32] <CapFan67> ??> Jason paste
#2105 [22:32] <Absol> Jason: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#2106 [22:32] <Jason> do i copy everything it is incredibly long
#2107 [22:34] <CapFan67> It starts over every time you close minecraft (including the launcher). It will be very long in any case, but if you've crashed a number of times without exiting your launcher, you might want to close and re-run the launcher then create the crash, to make the log as short as possible.
#2108 [22:34] <CapFan67> Jason, Then again, seeing different things (since you say it does different things at different times) might be useful.
#2109 [22:34] <Jason> alright
#2110 [22:34] <Jason> wehn i paste the text in the link box it doesnt appear
#2111 [22:35] * Jason [webchat@c-68-60-173-26.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#2112 [22:36] * Jason [webchat@c-68-60-173-26.hsd1.mi.comcast.net] has joined #minecrafthelp
#2113 [22:37] <CapFan67> copy the text to "Content", put anything in "poster", then click "Paste!".
#2114 [22:37] <Jason> as you can see attempting to run the launcher aslo sometimes causes my pc to crash
#2115 [22:38] <Jason> https://paste.ubuntu.com/p/T2jgXSjC9x/
#2116 [22:38] * XxNovaxX [webchat@cpe-68-206-101-230.satx.res.rr.com] has joined #minecrafthelp
#2117 [22:39] <Jason> it is much shorter now
#2118 [22:39] <XxNovaxX> why wont minecraft launch for me
#2119 [22:39] <CapFan67> Jason, It also doesn't contain any crashes or any attempts to run the game. Hmmm..
#2120 [22:39] <CapFan67> XxNovaxX, what happens when you try?
#2121 [22:40] <XxNovaxX> it says it cant save download
#2122 [22:40] <CapFan67> ??> XxNovaxX tools/hjt
#2123 [22:40] <Absol> XxNovaxX: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2124 [22:40] <Jason> ok so i restarted and i didnt attempt to launch it
#2125 [22:40] <Absol> XxNovaxX: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2126 [22:40] <Jason> i just want straight to that file and pasted the log
#2127 [22:41] <Jason> after attempting to launch it now and going back to the log it is extremely long again
#2128 [22:41] <CapFan67> Jason, Create the error, then copy the log. Thanks.
#2129 [22:41] <Jason> im going to attempt to paste it into the site box
#2130 [22:41] * XxNovaxX [webchat@cpe-68-206-101-230.satx.res.rr.com] has quit. (Client Quit)
#2131 [22:42] <Jason> https://paste.ubuntu.com/p/qbY3NCNgtr/
#2132 [22:42] <Jason> got it finally here is the text
#2133 [22:43] <CapFan67> Jason, On the bright side, the error is here now. However, it's an error within the JVM itself. Let me read a bit more of the log. Stand by...
#2134 [22:44] <Jason> alright
#2135 [22:45] * David [webchat@209.194.4.2] has quit. (Quit: webchat.esper.net)
#2136 [22:46] * minecraftboi [webchat@ip68-6-161-94.sd.sd.cox.net] has joined #minecrafthelp
#2137 [22:47] <minecraftboi> I no longer have access to the email associated to my Minecraft account because my mom used her business email and she no longer works there, plz help
#2138 [22:48] <minecraftboi> Its an old account, back when Minecraft was getting really popular
#2139 [22:48] <CapFan67> minecraftboi, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#2140 [22:48] <CapFan67> Do you need a link to change your email?
#2141 [22:49] <minecraftboi> Yes please, im trying to find the page where it brings me to like a security question but i never get there
#2142 [22:49] <CapFan67> minecraftboi, https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#2143 [22:50] <Jason> anything yet CapFan67?
#2144 [22:50] <CapFan67> Jason, reading reports on the JIRA for you at the moment. Nothing yet.
#2145 [22:51] <Jason> alright take your time this problem has really been pissing me off
#2146 [22:51] <Absol> Jason: Please keep it civil
#2147 [22:51] <Jason> alright take your time this problem has really been upseting me
#2148 [22:52] <CapFan67> Jason, Lest ye not summon the wrath of the bot. =)
#2149 [22:52] <Jason> teehee
#2150 [22:52] * minecraftboi [webchat@ip68-6-161-94.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#2151 [22:55] <CapFan67> Jason, I can't see anything related to your issue on the JIRA. It's possible this is a lower level windows permissions issue. I can give you some general windows repair instructions. Otherwise, I might suggest making a report on the JIRA. Be sure to upload your launcher_log.txt (with the error), and your crash-report.
#2152 [22:56] <Jason> can i get some instructions
#2153 [22:56] <CapFan67> ??> Jason win/sfc
#2154 [22:56] <Absol> Jason: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#2155 [22:56] <Absol> Jason: In the command window, enter "sfc /scannow", and press Enter. Keep this window open until it is finished.
#2156 [22:57] <Jason> could you further explain im alittle confused
#2157 [22:58] <Jason> nevermind
#2158 [22:58] <Jason> got it
#2159 [23:02] <Jason> it finished
#2160 [23:03] <CapFan67> Jason, Close everything Minecraft, then run again. See if you have the same error.
#2161 [23:04] <Jason> same thing :(
#2162 [23:05] <CapFan67> Jason, My only other suggestion is to create a JIRA report. Again, be sure to upload the launcher_log.txt and crash-report with the error details.
#2163 [23:05] <CapFan67> Jason, Monitor the report, as Mojang may ask for additional information.
#2164 [23:06] <Jason> will there be a quick response?
#2165 [23:07] <Jason> can i get a link?
#2166 [23:07] <CapFan67> Jason, Some of my reports have been repaired in a few days. Some, a few years old, are still open. It really depends on the issue. At the very least, hopefuly you get some feedback about things to do moving forward.
#2167 [23:07] <CapFan67> Jason, http://bugs.mojang.com/
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#2170 [23:51] * asdf [webchat@wsv-pat-12-64.njit.edu] has joined #minecrafthelp
#2171 [23:52] <asdf> can anyone help me, i have not logged into minecraft in years and they changed the way you logged in
#2172 [23:52] <asdf> apparently i dont know the email i registered with either