#1 [00:04] * hi [webchat@c-73-162-215-132.hsd1.ca.comcast.net] has joined #minecrafthelp
#2 [00:04] * Avakael [webchat@cpe-101-174-171-21.sb04.sa.asp.telstra.net] has joined #minecrafthelp
#3 [00:05] <Avakael> Anyone here?
#4 [00:05] <Avakael> I've got a bug and it's driving me nuts
#5 [00:06] <Avakael> all of the torches that I put down on my multiplayer server stop putting out light beyond their own block after I reboot the game
#6 [00:08] <hi> oof
#7 [00:08] <hi> and i cant get into minecraft without crashing
#8 [00:11] <Avakael> but it only seems to be torches in certain areas
#9 [00:11] <Avakael> like, everything further way on the Z-Axis than -1600
#10 [00:11] * Bennymax [webchat@61-68-135-156.tpgi.com.au] has joined #minecrafthelp
#11 [00:12] <Bennymax> I am having trouble downloading Minecraft to my Apple Mac. It almost completes download and then shows an error: Failed to download file. mall.ogg. Any ideas?
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#13 [00:43] * MJQ [webchat@193.159-117-163-net.sccoast.net] has joined #minecrafthelp
#14 [00:44] <MJQ> How do i get my account back if i lost everything besides the username?
#15 [00:51] * MJQ [webchat@193.159-117-163-net.sccoast.net] has quit. (Quit: webchat.esper.net)
#16 [01:06] * Luka [webchat@n1-40-12-138.bla1.nsw.optusnet.com.au] has joined #minecrafthelp
#17 [01:08] <Luka> Today i tryed to login into my account but it said invaild password so i clicked forget password and i send the email to a email account i dont have access to i need help to change my email of my account
#18 [01:52] * quaildog [webchat@business-176-094-058-002.static.arcor-ip.net] has joined #minecrafthelp
#19 [01:54] * Lord_of_Life [~Lord@77.28.172.60] has joined #minecrafthelp
#20 [01:55] <quaildog> hello, today i tried to log in my old minecraft account. i think my account got stolen over the years . i could not receive an email to change my password. I still have my order id/transaction id. is there a fast and easy way to get my account back?
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#26 [02:56] * Jacob [webchat@cpe-76-174-205-90.socal.res.rr.com] has joined #minecrafthelp
#27 [02:56] <Jacob> Hell
#28 [02:56] <Jacob> o
#29 [02:57] <Jacob> I purchased a MC Key and its telling me
#30 [02:57] <Jacob> We are unable to identify the product associated with your code. Please contact Mojang customer support in order to get further assistance."
#31 [02:58] * KamelooF [webchat@151.237.8.245] has joined #minecrafthelp
#32 [02:59] <Jacob> Hey there!
#33 [03:00] <KamelooF> Hello ?
#34 [03:01] <Jacob> I purchased a MC Key and its telling me
#35 [03:01] <Jacob> We are unable to identify the product associated with your code. Please contact Mojang customer support in order to get further assistance."
#36 [03:01] <KamelooF> Better than sniping an og name get the green message and not having the name
#37 [03:02] <Jacob> what?
#38 [03:02] <KamelooF> Have you ever played minecraft before ?
#39 [03:02] <Jacob> yes
#40 [03:02] <KamelooF> java edition ?
#41 [03:02] <Jacob> yes
#42 [03:02] <KamelooF> you know about namemc ?
#43 [03:02] <Jacob> yes
#44 [03:04] <KamelooF> I hand sniped a name with 130 searches it said Congratulations your name has been successfully changed. But I still have my old name and when I search up the name on namemc it says no one took it. When I try to rename it says it's taken. Pretty weird not gonna lie ;/
#45 [03:05] <KamelooF> Where is support ?
#46 [03:05] <Jacob> i have no clue
#47 [03:05] <KamelooF> they are just gonna put us in here waiting our ass off
#48 [03:06] * Jacob [webchat@cpe-76-174-205-90.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#49 [03:06] <KamelooF> tyteen4a03
#50 [03:06] <KamelooF> tyteen4a03
#51 [03:06] <KamelooF> tyteen4a03
#52 [03:06] <tyteen4a03> /kick KamelooF no
#53 [03:06] * tyteen4a03 kicked KamelooF from #minecrafthelp (Reason: amelooF :no)
#54 [03:07] * KamelooF [webchat@151.237.13.48] has joined #minecrafthelp
#55 [03:07] <KamelooF> Im sorry so now we actually know your here ;/
#56 [03:08] * tyteen4a03 kicked KamelooF from #minecrafthelp (Reason: amelooF :Spamming is not cool. https://help.mojang.com/customer/portal/emails/new)
#57 [04:05] * lost [webchat@host-103-121-16-29.myrepublic.co.id] has joined #minecrafthelp
#58 [04:06] <lost> i got this error code when i try to login to my friends server "“io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information"
#59 [04:06] <lost> what can i do about it
#60 [04:07] <lost> but when i login to another server i can join
#61 [04:12] * Velding01 [webchat@89.182.187.81.in-addr.arpa] has joined #minecrafthelp
#62 [04:13] * Velding01 [webchat@89.182.187.81.in-addr.arpa] has quit. (Client Quit)
#63 [05:02] * lolknat [webchat@a85-139-109-48.cpe.netcabo.pt] has joined #minecrafthelp
#64 [05:02] <lolknat> im trying to load a singleplayer world in 1.14 and it loads, but when i get in, it instantly crashes minecraft, i dont know what to do
#65 [05:08] <lolknat> im trying to load a singleplayer world in 1.14 and it loads, but when i get in, it instantly crashes minecraft, i dont know what to do. I have no mods or plugins. This used to happen in 1.13 or close with the VBOs but i turned them off and it would work, now i cant find VBOs and the problem keeps happening. i followed a few steps and i came here wi
#66 [05:08] <lolknat> th a link of a DxDiag i hope someone can help me. link: https://paste.ubuntu.com/p/Q9hBnqwgWG/
#67 [05:12] * daki_pro [webchat@188-120-118-46.dynamic.vipmobile.rs] has joined #minecrafthelp
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#69 [05:30] * Whis [webchat@cpc80557-grim20-2-0-cust61.12-3.cable.virginm.net] has joined #minecrafthelp
#70 [05:30] <Whis> Hi.
#71 [05:31] * Whis [webchat@cpc80557-grim20-2-0-cust61.12-3.cable.virginm.net] has quit. (Client Quit)
#72 [05:32] <lolknat> im trying to load a singleplayer world in 1.14 and it loads, but when i get in, it instantly crashes minecraft, i dont know what to do. I have no mods or plugins. This used to happen in 1.13 or close with the VBOs but i turned them off and it would work, now i cant find VBOs and the problem keeps happening. i followed a few steps and i came here wi
#73 [05:32] <lolknat> th a link of a DxDiag i hope someone can help me. link: https://paste.ubuntu.com/p/Q9hBnqwgWG/
#74 [05:32] <tyteen4a03> lolknat: your GPU Is no longer supported in 1.14
#75 [05:39] * lolknat [webchat@a85-139-109-48.cpe.netcabo.pt] has joined #minecrafthelp
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#77 [05:56] * jarowskis [webchat@host66-189.tvk.torun.pl] has joined #minecrafthelp
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#79 [06:25] * Whis [webchat@cpc80557-grim20-2-0-cust61.12-3.cable.virginm.net] has joined #minecrafthelp
#80 [06:25] <Whis> Hi.
#81 [06:29] * SchwesterMM [webchat@194.156.44.6] has joined #minecrafthelp
#82 [06:29] <Whis> Hi?
#83 [06:30] <Whis> Anyone here?
#84 [06:30] <SchwesterMM> a moment please I have to translate first
#85 [06:31] * SchwesterMM [webchat@194.156.44.6] has quit. (Client Quit)
#86 [06:35] <Whis> Ok.
#87 [06:40] * Adzster [webchat@5ec2abf9.skybroadband.com] has joined #minecrafthelp
#88 [06:41] <Adzster> my account was refuned, i was wondering if i buy another account in the same name will i keep my things on a server i have payed for?
#89 [06:43] * curtey [webchat@bcdf30b6.skybroadband.com] has joined #minecrafthelp
#90 [06:43] <curtey> Trying to log in and getting The specified custom log config does not exist.
#91 [06:44] <Adzster> what sorry?
#92 [06:45] <curtey> I am trying to log in on Java (PC) and getting an error message 'The specified custom log config does not exist.
#93 [06:49] <Adzster> What does that mean?
#94 [06:49] <curtey> I am asking you
#95 [06:50] <Adzster> i dont know what it means?
#96 [06:50] * curtey [webchat@bcdf30b6.skybroadband.com] has quit. (Quit: webchat.esper.net)
#97 [06:50] * Adzster [webchat@5ec2abf9.skybroadband.com] has quit. (Quit: webchat.esper.net)
#98 [06:51] * Adzster [webchat@5ec2abf9.skybroadband.com] has joined #minecrafthelp
#99 [06:51] <Adzster> hi, my account was refunded and i was wondering if i buy an account in the same name will things i have bought on servers still be there?
#100 [07:17] * dylan [webchat@lav63-2-88-164-95-167.fbx.proxad.net] has joined #minecrafthelp
#101 [07:19] <dylan> hello i have a problem i can not change my question screte because aol to close that nme propose you as a solution
#102 [07:19] <dylan> sorry i m french i translet
#103 [07:41] * Adzster [webchat@5ec2abf9.skybroadband.com] has quit. (Quit: webchat.esper.net)
#104 [07:41] * Adzster [webchat@5ec2abf9.skybroadband.com] has joined #minecrafthelp
#105 [07:44] * Adzster [webchat@5ec2abf9.skybroadband.com] has quit. (Client Quit)
#106 [07:44] * Adzster [webchat@5ec2abf9.skybroadband.com] has joined #minecrafthelp
#107 [07:51] <Adzster> hi, my account was refunded and i was wondering if i buy an account in the same name will things i have bought on servers still be there?
#108 [07:53] * dylan [webchat@lav63-2-88-164-95-167.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#109 [07:55] <Andrio> Adzster, it depends on the server.
#110 [07:56] <Andrio> Adzster, see also https://help.mojang.com/customer/en/portal/articles/1365658-account-refunded-or-revoked?b_id=5408
#111 [07:57] <Adzster> ok cool thanks
#112 [07:57] <Adzster> i think its to do with the uuid ?
#113 [07:57] <Andrio> Adzster, if the server is set up properly, yes.
#114 [07:59] <Andrio> And up to date.
#115 [08:00] * _Sendarella_ [webchat@p54B5DB21.dip0.t-ipconnect.de] has joined #minecrafthelp
#116 [08:00] <_Sendarella_> Hello
#117 [08:01] <_Sendarella_> I am german.
#118 [08:01] <Adzster> ok cool thanks
#119 [08:02] <_Sendarella_> can evryone helps me
#120 [08:04] * _Sendarella_ [webchat@p54B5DB21.dip0.t-ipconnect.de] has quit. (Client Quit)
#121 [08:14] * Aaron [webchat@host-89-241-228-2.as13285.net] has joined #minecrafthelp
#122 [08:14] <Aaron> Hello
#123 [08:15] <Aaron> I need help
#124 [08:30] * Aaron [webchat@host-89-241-228-2.as13285.net] has joined #minecrafthelp
#125 [08:31] <Aaron> with logging in to my account
#126 [08:37] * rubor [webchat@78.163.180.214.dynamic.ttnet.com.tr] has joined #minecrafthelp
#127 [08:38] <rubor> have a nice day.
#128 [08:38] <rubor> I got a code from a third site and tried to use this code. but the code is used. they returned. but they want to know what date the code is used.
#129 [08:39] * PeeeDrummm [webchat@177.66.55.43] has joined #minecrafthelp
#130 [08:41] <PeeeDrummm> After playing for a few minutes the game freezes. https://paste.ubuntu.com/p/hXPM5xg5hn/
#131 [08:42] * mannsawy [webchat@howardsuamico-113.k12.wi.us] has joined #minecrafthelp
#132 [08:42] <mannsawy> Failed to download file. patchy-1.1.jar
#133 [08:42] <mannsawy> I need help with this --> Failed to download file. patchy-1.1.jar
#134 [08:43] * Vuruu [webchat@177-9-153-50.dsl.telesp.net.br] has joined #minecrafthelp
#135 [08:45] * mannsawy [webchat@howardsuamico-113.k12.wi.us] has quit. (Client Quit)
#136 [08:45] <rubor> can any admin help me ?
#137 [08:45] <Aaron> I can't log in to my account and it doesn't send me emails to reset my password.
#138 [08:45] <Aaron> I've had this problem for a few years with the same account.
#139 [08:47] <Vuruu> hi, I was trying to download minecraft in my new computer, and the launcher says that it can't download this file quick3_2.ogg, I tried to reset the launcher but nah.... didn't work.... what shoul I do?
#140 [08:47] <Vuruu> *should
#141 [08:47] * mannsawy [webchat@howardsuamico-113.k12.wi.us] has joined #minecrafthelp
#142 [08:48] * PeeeDrummm [webchat@177.66.55.43] has quit. (Quit: webchat.esper.net)
#143 [08:48] <CapFan67> rubor, Java Edition can only be purchased from minecraft.net, or Amazon. If you've purchased from a 3rd party site, you've likely been scammed.
#144 [08:48] <CapFan67> Aaron, What happens when you try to login? What message do you get?
#145 [08:48] <Aaron> Incorrect password
#146 [08:49] <CapFan67> Aaron, Have you tried resetting your password?
#147 [08:49] <rubor> not java
#148 [08:49] <rubor> win10 edit
#149 [08:49] <Aaron> I tried to reset it but it doesn't go to my email.
#150 [08:49] <Aaron> that I use for that account
#151 [08:49] <mannsawy> Can someone help me with this please? im running from a macbook air ---> Failed to download file. patchy-1.1.jar
#152 [08:49] <CapFan67> rubor, Win10Edition can only be purchased from WIndows Store. Same "scammed" applies. People steal old java accounts, then try to sell the codes they find. Most times, those codes have been used.
#153 [08:50] <CapFan67> Aaron, Did you check your junk/spam folder?
#154 [08:50] <Aaron> Yep
#155 [08:50] <Aaron> I haven't been able to log in to it for a few years now
#156 [08:50] <CapFan67> Aaron, Not receiving system emails is usually the show stopper. It means you'll need to contact Mojang Support. Do you need a link?
#157 [08:50] <Aaron> I sent an email earlier today but i'll have to wait for a response.
#158 [08:51] <CapFan67> mannsawy, MacOS is not my strength. You'll need to wait for another helper with MacOS experience. Sorry.
#159 [08:51] <urielsalis> Hi
#160 [08:51] <CapFan67> Aaron, Sounds like you're on track. Sorry for the long wait, but only Mojang can fix account issues.
#161 [08:51] <urielsalis> mannsawy: you have MacKeeper?
#162 [08:52] <CapFan67> Vuruu, Download issues are usually AV/Security software incompatibility. Let's see what you have running:
#163 [08:52] <CapFan67> ??> Vuruu tools/hjt
#164 [08:52] <Absol> Vuruu: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#165 [08:52] <Absol> Vuruu: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#166 [08:53] <Vuruu> thanks Absol, I''ll try it
#167 [08:54] <mannsawy> urielsalis i do not believe I have mackeeper
#168 [08:55] <urielsalis> mannsawy: any other parental control software or antivirus?
#169 [08:55] <Vuruu> Absol https://paste.ubuntu.com/p/jnB3RR4Psy/
#170 [08:55] <CapFan67> Vuruu, Stand by...
#171 [08:56] <mannsawy> i dont believe so, i'm just confused because I've run it from this mac before, (it's a school mac), and I even tried having the file airdropped to me from my friend playing it right next to me with no problems but I keep getting the error when I try to play from the launcher
#172 [08:56] <mannsawy> urielsalis ^
#173 [08:56] <urielsalis> mannsawy: ah, thats me why
#174 [08:56] <urielsalis> might be why*
#175 [08:56] <urielsalis> mannsawy: school laptops usually are locked down, something from your school IT department might be blocking the download
#176 [08:56] <urielsalis> mannsawy: you need to ask them
#177 [08:57] <mannsawy> urielsalis alright thanks lol
#178 [08:57] <CapFan67> Vuruu, I don't see any of the typical incompatible software (this is good overall, but troubleshooting will require more steps). Let's look at the exact error. Do you know how to navigate to your .minecraft folder?
#179 [08:59] <Vuruu> It worked now, I closed some stuff and now it worked, but thanks for the support! here in Brazil its 10:59 am, so, have a nice day my friend :D
#180 [08:59] <CapFan67> Vuruu, Glad to hear! Take care.
#181 [08:59] * Vuruu [webchat@177-9-153-50.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#182 [09:03] * seb [webchat@cpc109561-know16-2-0-cust172.17-2.cable.virginm.net] has joined #minecrafthelp
#183 [09:03] <seb> hello
#184 [09:05] <seb> can anyone help
#185 [09:05] * rubor [webchat@78.163.180.214.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#186 [09:06] * seb [webchat@cpc109561-know16-2-0-cust172.17-2.cable.virginm.net] has quit. (Client Quit)
#187 [09:13] * paul [webchat@host-92-12-171-156.as43234.net] has joined #minecrafthelp
#188 [09:13] <paul> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#189 [09:14] <paul> how can i correct this error
#190 [09:14] * paul [webchat@host-92-12-171-156.as43234.net] has quit. (Client Quit)
#191 [09:19] * sverre [webchat@cm-84.211.133.211.getinternet.no] has joined #minecrafthelp
#192 [09:22] <sverre> I have not played minecraft for a while, and i have forgotten my email, so i am wondering if it is possible to get the account back, I know the username and the password and the security questions
#193 [09:30] * Jonas [webchat@p5DC64E7C.dip0.t-ipconnect.de] has joined #minecrafthelp
#194 [09:30] <Jonas> Hey
#195 [09:30] <Jonas> Someone german?
#196 [09:30] <Jonas> I have a question
#197 [09:31] <Jonas> I dont know my Password an my email what should i do?
#198 [09:31] <CapFan67> Jonas, So, you don't know any of your login credentials?
#199 [09:31] <Jonas> I know my username
#200 [09:31] <Jonas> but no more
#201 [09:32] <CapFan67> Jonas, To recover your account, you'll need to contact Mojang Support. Do you need a link?
#202 [09:32] <Jonas> I done it
#203 [09:32] <Jonas> but when did they call me back?
#204 [09:33] <CapFan67> Jonas, Sounds like you're on track. You just have to wait for Mojang to respond.
#205 [09:33] <CapFan67> Jonas, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#206 [09:34] * really_confused [webchat@97e44213.skybroadband.com] has joined #minecrafthelp
#207 [09:34] <Jonas> Okay thanks
#208 [09:34] <CapFan67> Jonas, Best of luck with the recovery
#209 [09:34] <Jonas> Thank you!
#210 [09:35] <really_confused> when I try to load a game it comes up with "The game crashed whilst mouseclicked event handler", what does that mean?
#211 [09:35] <CapFan67> really_confused, that's sometimes Antivirus/Security software, and sometimes a java network binding issue.
#212 [09:36] <really_confused> okay, what do i do
#213 [09:36] <CapFan67> really_confused, The second is easy to test. Edit your profile, and change your Java Arguments. Let me know when you get there.
#214 [09:36] * Jonas [webchat@p5DC64E7C.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#215 [09:36] <really_confused> okay
#216 [09:37] <CapFan67> really_confused, At the end of your arguments, add a space followed by: -Djava.net.preferIPv4Stack=true
#217 [09:38] <CapFan67> really_confused, It should look something like this: https://i.imgur.com/1K75I0s.png
#218 [09:38] <CapFan67> really_confused, After saving your changes, test that profile.
#219 [09:58] * john [webchat@78.97.81.108] has joined #minecrafthelp
#220 [09:59] <john> i cant log in to my minecraft account
#221 [09:59] * james [webchat@97e44213.skybroadband.com] has joined #minecrafthelp
#222 [09:59] <john> it says '' could not connect to server ''
#223 [10:01] <james> Hi, when I try to load a new world it comes up with "The game crashed whilst mouseclicked event handler
#224 [10:01] <james> Error: java.lang.IllegalStateException: failed to create a child event loop" I tried adding -Djava.net.preferIPv4Stack=true to the JVM arguments but it didn't work
#225 [10:01] * john [webchat@78.97.81.108] has quit. (Client Quit)
#226 [10:04] * Emily [webchat@static-96-241-223-114.washdc.fios.verizon.net] has joined #minecrafthelp
#227 [10:07] <Emily> Hello, I am having troubles purchasing minecraft on multiple computers with the same credit card. I've successfully completed it on three laptops. The problem is after I enter my credit card information is comes up with an error please reenter your information. I've probably done this 10 times now. Would love some helpful information on solving thi
#228 [10:07] <Emily> s problem.
#229 [10:14] <tyteen4a03> Emily: call up your bank and ask them to enable International Transactions; also try another browser
#230 [10:17] <Emily> Ok I will ask if we have that enabled. Yes I have tried another browser and no luck. It's also the java edition on PC's.
#231 [10:17] <tyteen4a03> Emily: could be your bank blocking it
#232 [10:18] <tyteen4a03> Emily: try PayPal as well, you don't need an account to buy things on it
#233 [10:21] * speedcraft28 [webchat@91-163-107-134.subs.proxad.net] has joined #minecrafthelp
#234 [10:21] * speedcraft28 [webchat@91-163-107-134.subs.proxad.net] has quit. (Client Quit)
#235 [10:21] * speedcraft28 [webchat@91-163-107-134.subs.proxad.net] has quit. (Client Quit)
#236 [10:21] * james [webchat@97e44213.skybroadband.com] has left #minecrafthelp
#237 [10:22] <Emily> Not sure, also they let three transactions go through the first time.
#238 [10:26] <Emily> I have also tried it on another credit card from a coworker and it wasn't going through either.
#239 [10:28] * Ovidiudrago28 [webchat@185.168.196.38] has joined #minecrafthelp
#240 [10:35] <Ovidiudrago28> I need help with my minecraft account
#241 [10:35] * Faron [webchat@c-73-140-13-191.hsd1.wa.comcast.net] has joined #minecrafthelp
#242 [10:35] <Faron> Hello?
#243 [10:36] <Faron> Ok, idk if anybody is here at the moment but ill just type my issue. (Ive sent an email already)
#244 [10:36] * nickk [webchat@240-232-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#245 [10:37] <nickk> hello whenever i open my minecraft world i 1.14 it crashes
#246 [10:37] <nickk> everythings fine until i load a world
#247 [10:39] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#248 [10:39] * rea [webchat@24.201.199.112.unknown.m1.com.sg] has joined #minecrafthelp
#249 [10:40] <Faron> So I had purchased Minecraft last night for the first time on my Mac, the download and updating werent completely fine and I added minecraft to my applications like it said to do. I added Minecraft to my desktop and tried to open it. Whenever i open it the app bounces a couple times and then i'm met with the pop-up "Minecraft quit unexpectedly". I
#250 [10:40] <Faron> will try to "reopen" it but it keeps doing the same loop over and over. I've tried re-downloading minecraft, rebooting my computer, even downloading Java legacy just in case (i believe I already have java to begin with.) and have watched several videos trying to figure out what to do. Nothing works.
#251 [10:40] <rea> cant connect to multiplayer servers, it says this: https://gyazo.com/c5c485a91c6d9d4d6f997b436097ef0b
#252 [10:40] <Faron> I really need help, i've loved this game and finally bought it and I'll be so happy if someone could help.
#253 [10:41] * Ovidiudrago28 [webchat@185.168.196.38] has quit. (Quit: webchat.esper.net)
#254 [10:46] * dan [webchat@95.148.208.238] has joined #minecrafthelp
#255 [10:47] <Faron> ;3;
#256 [10:48] <dan> Hello iv had an account since bata and i wanted to play again but not working iv changed my password but still nothing?
#257 [10:48] <dan> ?
#258 [10:51] * mr_poot_ [webchat@217-121-54-181.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#259 [10:51] <Faron> Why is it so quiet?
#260 [10:51] * Tom [webchat@host86-191-67-229.range86-191.btcentralplus.com] has joined #minecrafthelp
#261 [10:52] <mr_poot_> hello i wanted to log in to my old minecraft account after a while but i forgot my email adress... what do i do
#262 [10:52] <CapFan67> This channel is manned by volunteers, who don't always have time to monitor the channel. I, for example, am on a conference call at the moment and can't answer questions.
#263 [10:52] <mr_poot_> is there someone else who can help?
#264 [10:53] <Tom> Is there anyway of saving someone elses world? my friend created one and we've all built quite a lot of things in it but we all wanted to access it no matter who was online, so I bought a realm but since discovered i can't find a way of downloading the world so I can use it for the realm
#265 [10:54] <CapFan67> Tom, Have your friend download and send it to you.
#266 [10:54] <Tom> He doesn't know how to, and nor do i tbh
#267 [10:54] <CapFan67> mr_poot_, knowing your email is necessary to manage Mojang accounts. You'll need to contact Mojang Support. Do you need a link?
#268 [10:54] <dan> Hello iv had an account since bata and i wanted to play again but not working iv changed my password but still nothing?
#269 [10:55] <mr_poot_> yea sure
#270 [10:55] <CapFan67> Tom, Downloading your world is in the reamls world menu.
#271 [10:55] <CapFan67> ??> mr_poot_ account/send-email
#272 [10:55] <Absol> mr_poot_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#273 [10:55] <Absol> mr_poot_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#274 [10:55] <CapFan67> dan, Are you able to log into Mojang.com? If not, what happens when you try?
#275 [10:56] <Tom> yes but like i say, its not my world to download, so i don't know where to begin
#276 [10:56] <CapFan67> Tom, Let me fire up my client and describe where the Realm download/upload is located.
#277 [10:57] <Faron> Can somebody help me too when anyone has a moment?
#278 [10:58] <CapFan67> Faron, MacOS isn't my strength. Hopefully another helper with MacOS experience glances over soon.
#279 [10:58] <Tom> I know how to get to that bit, but i don't have the world that i want to upload to the realm, how would my friend go about sending it to me?
#280 [10:58] <CapFan67> Tom, They're just files. Download and email the .zip file. If too large, use a file sharing service like Dropbox.
#281 [10:59] <Tom> ok, do you know if this would be possible from an xbox or would it have to be done over PC?
#282 [10:59] <CapFan67> Tom, The missing part of that comment is, you download a world to saves. You then right click your world folder and create the archive/zip.
#283 [11:00] <CapFan67> Tom, This is a Java Edition support channel, so I assumed we were talking about Java Edition. For Xbox (console), your friend would need to log into your console and download. If they're not a local friend, there isn't a way (that I'm aware of).
#284 [11:02] <Tom> ahhh my bad, it's linked with windows 10, i think i've found a work around, if he exported the world on his computer and sent it to me then I should be able to download it from there shouldn't I ? I use my windows 10 version on PC to play anyway
#285 [11:02] * Oddivia [webchat@h-155-4-130-251.NA.cust.bahnhof.se] has joined #minecrafthelp
#286 [11:02] <CapFan67> Tom, For Win10Edition, yes. The world can be exported as a .mcworld file, and imported to your Win10Edition.
#287 [11:03] <Tom> perfect thank you very much :)
#288 [11:03] <CapFan67> Tom, Once done, you can then upload to your realm and access from PC and Console.
#289 [11:04] <Oddivia> I've tried several times to contact support but I only get one automated email and then weeks pass and nothing else happens. (I've checked the spambox multiple times) Since it's about account stuff, I keep being linked articles telling me to contact tech support and expect an email. So I'm stuck and don't know what to do.
#290 [11:04] <Faron> That sucks Oddivia
#291 [11:04] <CapFan67> Oddivia, On what date did you submit your request?
#292 [11:05] <Oddivia> Let me check...
#293 [11:05] <Oddivia> I did it twice
#294 [11:06] <CapFan67> Oddivia, The first request is what I'm asking about.
#295 [11:06] <Oddivia> April 15th
#296 [11:06] <CapFan67> Oddivia, You have a bit longer to wait still. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#297 [11:06] <CapFan67> Oddivia, Monitor that page. When the date reaches/passes your submission date, you should get a response.
#298 [11:06] <Oddivia> Wow dude
#299 [11:07] <Oddivia> Thanks. That note wasn't there back when I kept being referred there, that I can recall
#300 [11:07] <Oddivia> That's hella slow, but better than nothing
#301 [11:08] <CapFan67> Oddivia, It's on the bottom of the submission page. Most people miss it.
#302 [11:08] * ida [webchat@ua-83-227-110-32.bbcust.telenor.se] has joined #minecrafthelp
#303 [11:08] <CapFan67> Oddivia, I agree. I *really* wish they were not so far behind.
#304 [11:08] <Oddivia> Thanks for the reply, I'm gonna head off now :)
#305 [11:08] <Oddivia> Good luck everyone!
#306 [11:08] <CapFan67> *AFK for a bit*
#307 [11:09] <ida> My minecraft has started to crash everytime I try to enter a world
#308 [11:09] <ida> ever since the latest update
#309 [11:11] <ida> Tried to reinstall minecraft om my mac, but it's still the same... don't know what to do
#310 [11:13] * Emily [webchat@static-96-241-223-114.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#311 [11:14] * sverre [webchat@cm-84.211.133.211.getinternet.no] has quit. (Quit: webchat.esper.net)
#312 [11:15] <CapFan67> ida, Hi
#313 [11:15] <ida> Hello!
#314 [11:15] * dan [webchat@95.148.208.238] has quit. (Quit: webchat.esper.net)
#315 [11:15] <CapFan67> ida, Does the game produce an erorr dialog with a "more details" button?
#316 [11:16] <ida> Yes!
#317 [11:16] <ida> Have the crash report ready
#318 [11:16] <CapFan67> ida, Can you gather that "more details" information and create a Paste? Absol will give you directions:
#319 [11:16] <CapFan67> ??> ida paste
#320 [11:16] <Absol> ida: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#321 [11:17] <Faron> Is anyone here experienced with Mac?
#322 [11:18] <tyteen4a03> Faron: ask away
#323 [11:18] <Faron> Oh ok! Thank goodness
#324 [11:19] <Faron> So, I had purchased Minecraft last night for the first time on my Mac, the download and updating werent completely fine and I added minecraft to my applications like it said to do. I added Minecraft to my desktop and tried to open it. Whenever i open it the app bounces a couple times and then i'm met with the pop-up "Minecraft quit unexpectedly".
#325 [11:19] <Faron> I will try to "reopen" it but it keeps doing the same loop over and over. I've tried re-downloading minecraft, rebooting my computer, even downloading Java legacy just in case (i believe I already have java to begin with.) and have watched several videos trying to figure out what to do. Nothing works.
#326 [11:19] <Faron> Id really love some help this is making me nuts
#327 [11:20] <Faron> I made some typos sorry, (the update went fine, not weren't)
#328 [11:20] <tyteen4a03> Faron: you're downloading it from minecraft.net/download?
#329 [11:20] <tyteen4a03> Faron: what's your Mac version?
#330 [11:21] <Faron> MacOS
#331 [11:21] <Faron> And yes im downloading it from the official site
#332 [11:21] <tyteen4a03> Faron: MacOS which?
#333 [11:21] <Faron> Which..? Uhm
#334 [11:21] <CapFan67> ida, Having trouble making the paste?
#335 [11:21] <Faron> I dont know let me try to find this out
#336 [11:21] <tyteen4a03> ??> Faron mac/version
#337 [11:21] <Absol> Faron: We need your version of OSX. Please run the following command in the terminal and copy the output here.
#338 [11:21] <Absol> Faron: system_profiler | grep 'Mac OS X' | curl -F 'sprunge=<-' http://sprunge.us
#339 [11:22] <Faron> I dont know how to do commands like that.
#340 [11:22] <tyteen4a03> Faron: ok that command looks wrong - sec
#341 [11:23] <tyteen4a03> Faron: https://support.apple.com/en-gb/HT201260
#342 [11:23] <ida> https://paste.ubuntu.com/p/hnmRYJ6Nrn/plain/
#343 [11:23] <Faron> I swear to god if I have the wrong kind of computer..
#344 [11:24] <ida> i hope it was right
#345 [11:25] <Faron> I have a MacOS Sierra
#346 [11:25] <Faron> Version 10.12.6
#347 [11:27] <Faron> Is this compatible?
#348 [11:28] <tyteen4a03> ida: what OS do you have?
#349 [11:28] <tyteen4a03> Faron: are you able to launch the launcher at all?
#350 [11:28] <ida> macOS mojave
#351 [11:29] <ida> 10.14.4
#352 [11:29] <tyteen4a03> ??> ida mac/system-update
#353 [11:29] <Faron> I've tried, when I downloaded Java and tried to open minecraft it opened a giant coding screen
#354 [11:29] <tyteen4a03> ??> ida mac/software-update
#355 [11:29] <Absol> ida: You need to install all available Software Updates available for your Mac.
#356 [11:29] <Absol> ida: To do so, click the Apple icon in the top left of the screen, and click Software Update. Continue to install updates until there are none.
#357 [11:29] <tyteen4a03> Faron: the newest launcher doesn't need Java at all
#358 [11:29] <Faron> It said it was the launcher and it said I needed to fix something, idk what
#359 [11:29] <Faron> OH
#360 [11:30] <Faron> Well I deleted the java thing anyway so im fine
#361 [11:30] <tyteen4a03> Faron: that's why I asked - redownload it from https://www.minecraft.net/en-us/download
#362 [11:30] <ida> I have every update
#363 [11:30] <Faron> Ill try to update it
#364 [11:30] <Faron> But as I said, ive tried to redownload minecraft from the site, nothing changes
#365 [11:31] <ida> It say everything is updated
#366 [11:32] <tyteen4a03> Faron: what exactly does it tell you when you start the launcher?
#367 [11:32] <tyteen4a03> Faron: i.e. double-clicking on Minecraft.app?
#368 [11:32] <tyteen4a03> ida: I need the serial: https://support.apple.com/en-gb/HT201260
#369 [11:33] <Faron> ing stupid oneM second
#370 [11:33] <ida> here: C02PD89HGFWM
#371 [11:34] <Faron> *mac is being
#372 [11:34] <tyteen4a03> ida: do you get the same error when you play 1.13?
#373 [11:35] * Purry [webchat@cpe-75-187-50-56.columbus.res.rr.com] has joined #minecrafthelp
#374 [11:36] <ida> When I started sometime it crashed, bur after one or two tries I got in
#375 [11:36] <Purry> Hello, i am having an issue with my game crashing on windows 8.1, here is the report The game crashed whilst initializing game
#376 [11:36] <Purry> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#377 [11:36] * BinaBerry [webchat@162.253.233.229] has joined #minecrafthelp
#378 [11:37] <ida> so kinda? but now it always crashes
#379 [11:37] <BinaBerry> My game keeps crashing after playing for a few minutes and I have no Idea why. I also have a link to my DxDiag on Ubuntu Pastebin
#380 [11:37] <BinaBerry> Mine always crashes
#381 [11:38] <tyteen4a03> BinaBerry: sure, give us the link
#382 [11:38] <tyteen4a03> ??> Purry win/dxdiag
#383 [11:38] <Absol> Purry: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#384 [11:39] <BinaBerry> https://paste.ubuntu.com/p/kJjVSPDvh4/
#385 [11:39] * Faron [webchat@c-73-140-13-191.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#386 [11:39] <tyteen4a03> ida: it sounds like it's the Mac hardware that's acting up
#387 [11:39] <ida> okey, so what should I do?
#388 [11:39] <tyteen4a03> BinaBerry: don't think that's supported anymore
#389 [11:39] <BinaBerry> What's not supported
#390 [11:40] <tyteen4a03> ida: give this a try: https://support.apple.com/en-gb/HT202731
#391 [11:40] <tyteen4a03> BinaBerry: sorry - your GPU
#392 [11:40] * Z3br4_Q [webchat@107-140-189-93.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#393 [11:40] <BinaBerry> So can I fix it or can I not play anymore?
#394 [11:40] <tyteen4a03> BinaBerry: if 1.13 launches for you then you can play that
#395 [11:41] <tyteen4a03> BinaBerry: however VBO needs to be turned Off
#396 [11:41] <tyteen4a03> BinaBerry: (which should already be if you are able to get in)
#397 [11:41] * Marius [webchat@p5784C140.dip0.t-ipconnect.de] has joined #minecrafthelp
#398 [11:41] <ida> Okey, Thanks! I'll be back if it don't work
#399 [11:41] <BinaBerry> Okay, where do I do that? I can get into my game but after playing for so many minutes, it crashes
#400 [11:41] <Z3br4_Q> I played this game in the beta, I purchased like 3 different accounts for myself my friend and my brother. The two e-mail addresses that I know I used one of arent letting me log in to download a current version of Minecraft. I did try to migrate my account but it seems like now I dont own a copy of Minecraft since migration. Am I screwed?
#401 [11:42] <Purry> Absol here is my pastebin https://paste.ubuntu.com/p/9FFsrgT3rw/
#402 [11:42] * ida [webchat@ua-83-227-110-32.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#403 [11:43] <Z3br4_Q> I already sent an email to support but they haven't gotten back to me yet. I dont know if they ever will.
#404 [11:43] <tyteen4a03> BinaBerry: oh it doesn't crash straight away?
#405 [11:43] <tyteen4a03> ??> BinaBerry launcher/crash-log
#406 [11:43] <Absol> BinaBerry: We need to see your crash log, which is created after a crash.
#407 [11:43] <Absol> BinaBerry: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#408 [11:43] <tyteen4a03> Z3br4_Q: yep, you need to wait for mojang
#409 [11:43] <tyteen4a03> Purry: your computer is too old for Minecraft
#410 [11:44] * Andrew0 [webchat@d24-141-47-118.home.cgocable.net] has joined #minecrafthelp
#411 [11:46] <Purry> tyteen4a03 Any piece in specific? im pretty sure its my graphics card but can you confirm for me?
#412 [11:46] * Nick [webchat@199-34-pool.dsl.gol.net.gy] has joined #minecrafthelp
#413 [11:46] * Nick is now known as Guest92424
#414 [11:47] <tyteen4a03> Purry: main issue, yes
#415 [11:47] <Purry> Alright thanks, I should be able to play on older versions right?
#416 [11:48] * XxZyxX94 [webchat@ip5f5abcf1.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#417 [11:48] <XxZyxX94> hello
#418 [11:48] * Marius [webchat@p5784C140.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#419 [11:49] <Andrew0> Problem resolved while waiting. sorry to bother. all's well.
#420 [11:49] * Andrew0 [webchat@d24-141-47-118.home.cgocable.net] has quit. (Quit: webchat.esper.net)
#421 [11:49] <XxZyxX94> if have gotten an error my launcher wont start the download
#422 [11:50] * XxZyxX94 [webchat@ip5f5abcf1.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#423 [11:50] <tyteen4a03> Purry: no
#424 [11:50] <Purry> tyteen4a03 oh ok, thanks. Have a good day
#425 [11:50] * Purry [webchat@cpe-75-187-50-56.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#426 [11:50] <BinaBerry> https://paste.ubuntu.com/p/PvYZ5Tn9Rd/
#427 [11:50] * Guest92424 [webchat@199-34-pool.dsl.gol.net.gy] has quit. (Client Quit)
#428 [11:52] * ida [webchat@ua-83-227-110-32.bbcust.telenor.se] has joined #minecrafthelp
#429 [11:53] <ida> Hi again, if people are still here, it didn't work. My computer says it nothing wrong with it
#430 [11:54] <ida> and my minecraft still crashes everytime :(
#431 [11:54] * Faron [webchat@c-73-140-13-191.hsd1.wa.comcast.net] has joined #minecrafthelp
#432 [11:55] <Faron> Uhm
#433 [11:55] <Faron> Im back
#434 [11:55] * Nikki [webchat@8.30.81.2] has joined #minecrafthelp
#435 [11:55] <Faron> Computer died
#436 [11:55] * Ladycat3007 [webchat@116.109.190.158] has joined #minecrafthelp
#437 [11:55] <Nikki> Hi. I can't log into my account
#438 [11:55] * Ladycat3007 [webchat@116.109.190.158] has quit. (Client Quit)
#439 [11:55] <Nikki> I have sent various password resets and such but none are coming through to my email
#440 [11:56] <Nikki> i sent something to mojang, but it looks like it will take a while for a response. any suggestions?
#441 [11:56] <Faron> +CapFan67 Im here, sorry. Would the macOS Mojave fix anything? What does this update do? Will it affect any of my apps/information?
#442 [11:57] <Faron> Im not very good with thus stuff
#443 [11:58] <BinaBerry> Nikki, I'm not one of the helpers, but I would recommend checking all emails you may have. I sometimes switch up with email is connected
#444 [11:58] <ida> mojave just changed some appearances on the desk, as far as I've notice
#445 [11:58] <Nikki> It looks like someone may have hacked my account..
#446 [11:59] * Bryce [webchat@104-51-199-79.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#447 [11:59] * Bryce [webchat@104-51-199-79.lightspeed.nsvltn.sbcglobal.net] has quit. (Client Quit)
#448 [12:00] <Faron> Aw man Nikki that sucks. :c
#449 [12:00] <Nikki> is there a way to get it back? would i just have to wait for customer support?
#450 [12:01] <BinaBerry> Maybe email/contact the team from Mojang and tell them what happened. They may be able to track the account and return it to you, Nikki
#451 [12:01] * UselessForce [webchat@62.168.141.169] has joined #minecrafthelp
#452 [12:01] <tyteen4a03> ??> Nikki account/hacked
#453 [12:01] <UselessForce> I tried redeeming my mineraft windows 10 edition code but it said it was already used
#454 [12:01] <Absol> Nikki: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#455 [12:01] <Absol> Nikki: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#456 [12:01] <Nikki> ok. the customer support thing says theyre tending to issues from march 23rd. has anyone had to do something similar? how long does it take?
#457 [12:02] <tyteen4a03> Nikki: a month, unfortunately
#458 [12:02] <UselessForce> I tried redeeming my mineraft windows 10 edition code but it said it was already used
#459 [12:02] <tyteen4a03> ??> UselessForce account/send-email
#460 [12:02] <Absol> UselessForce: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#461 [12:02] <Absol> UselessForce: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#462 [12:03] <tyteen4a03> BinaBerry: a second
#463 [12:03] * Aum [webchat@cpc86721-seve26-2-0-cust249.13-3.cable.virginm.net] has joined #minecrafthelp
#464 [12:03] * UselessForce [webchat@62.168.141.169] has quit. (Client Quit)
#465 [12:03] <Aum> hi how to i reset my sucurity Questions If i forgot my password
#466 [12:04] <tyteen4a03> BinaBerry: yeah, it is too old for MC
#467 [12:04] <tyteen4a03> ??> Aum account/send-email
#468 [12:04] <Aum> i mean deleted my email
#469 [12:04] <Absol> Aum: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#470 [12:04] <Absol> Aum: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#471 [12:04] <tyteen4a03> ??> Aum account/challenge/reset
#472 [12:04] <Absol> Aum: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#473 [12:04] <BinaBerry> What is too old tyteen4a03
#474 [12:04] <tyteen4a03> BinaBerry: your GPU, as I said earlier
#475 [12:05] <tyteen4a03> BinaBerry: the whole computer's pretty old too to be honest
#476 [12:05] <BinaBerry> So I would have to play it on another computer?
#477 [12:05] <tyteen4a03> BinaBerry: yes
#478 [12:05] <ida> tyteen4a03 I did the checkup for my mac, it didn't show anything
#479 [12:05] <Aum> bacically i deleted my email and i went to change it but it came up with security questions and i am unsure of what i typed in
#480 [12:05] <Aum> when i made the account
#481 [12:05] <tyteen4a03> ida: it didn't tell you any hardware errors?
#482 [12:06] <tyteen4a03> Aum: yeah you'll have to email Mojang
#483 [12:06] <ida> nope :(
#484 [12:06] <Aum> i did
#485 [12:06] <ida> said it didn't find anything
#486 [12:06] <Aum> thanks anyways
#487 [12:07] <tyteen4a03> ida: do you have Narration on in Minecraft?
#488 [12:07] <ida> nope!
#489 [12:08] <tyteen4a03> ??> ida launcher/log
#490 [12:08] <Absol> ida: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#491 [12:08] <BinaBerry> Thanks for the help, tyteen4a03. I'll figure out how to play again from here.
#492 [12:08] <Faron> Can someone help me with Mac issues?
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#494 [12:09] <tyteen4a03> Faron: did you manage to open Minecraft.app?
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#496 [12:13] * Pepbond [webchat@dd5773d9c.access.telenet.be] has joined #minecrafthelp
#497 [12:13] <Pepbond> hello
#498 [12:13] <ida> https://pastebin.ubuntu.com/p/r3yqYtKFHh/plain/
#499 [12:13] <Pepbond> can anyone help me with getting back an old account
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#502 [12:15] <ziubelluu> Why minecraft keeps using my cpu instead of my gpu?
#503 [12:21] * ziubelluu [webchat@ppp-172-232.24-151.wind.it] has quit. (Quit: webchat.esper.net)
#504 [12:22] <tyteen4a03> ida: yeah I'm not very sure why either
#505 [12:23] <ida> noooooo :(((
#506 [12:25] <tyteen4a03> ida: a second
#507 [12:26] * macgamerlol [webchat@249.red-81-43-33.staticip.rima-tde.net] has joined #minecrafthelp
#508 [12:26] <macgamerlol> hii
#509 [12:26] * KingElectrixGYT [webchat@73.79.233.71] has joined #minecrafthelp
#510 [12:27] <macgamerlol> my cursor appears in the screen when im playing
#511 [12:27] <macgamerlol> im in mac
#512 [12:27] <macgamerlol> i have no plugins or mods
#513 [12:28] <KingElectrixGYT> im trying to run minecraft 1.14 and it keeps giving me the not downloadable error code:404
#514 [12:28] <tyteen4a03> ??> KingElectrixGYT launcher/log
#515 [12:28] <Absol> KingElectrixGYT: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#516 [12:28] <tyteen4a03> macgamerlol: are you in Fullscreen or Windows mode?
#517 [12:28] <macgamerlol> fullscreen
#518 [12:29] <KingElectrixGYT> then what?
#519 [12:29] <tyteen4a03> KingElectrixGYT: read the entire page
#520 [12:29] <tyteen4a03> macgamerlol: does it appear in Windows mode?
#521 [12:29] <tyteen4a03> ida: give this version of Java a try: https://github.com/AdoptOpenJDK/openjdk8-binaries/releases/download/jdk8u212-b03/OpenJDK8U-jdk_x64_mac_hotspot_8u212b03.pkg
#522 [12:30] * toohottie [webchat@S0106bc9b6812d3a3.ed.shawcable.net] has joined #minecrafthelp
#523 [12:30] <macgamerlol> ok ill try
#524 [12:30] <macgamerlol> ill be back in a minute
#525 [12:30] <KingElectrixGYT> i just did
#526 [12:30] <tyteen4a03> KingElectrixGYT: have you made an ubuntu paste report?
#527 [12:30] <tyteen4a03> ida: let me know after you've finished installing it
#528 [12:30] <KingElectrixGYT> no
#529 [12:30] <toohottie> purchased in app dinosaur island and now locked out. any thoughts
#530 [12:30] <tyteen4a03> KingElectrixGYT: the page tells you explicitly to
#531 [12:30] * pintu [webchat@93-34-133-134.ip49.fastwebnet.it] has joined #minecrafthelp
#532 [12:31] <pintu> hi
#533 [12:31] <tyteen4a03> ??> toohottie account/support/microsoft
#534 [12:31] <Absol> toohottie: To contact Xbox support, click here: https://support.xbox.com
#535 [12:31] * toohottie [webchat@S0106bc9b6812d3a3.ed.shawcable.net] has quit. (Client Quit)
#536 [12:31] <pintu> i cant change my paasword
#537 [12:32] <tyteen4a03> pintu: why not?
#538 [12:33] * KingElectrixGYT [webchat@73.79.233.71] has quit. (Quit: webchat.esper.net)
#539 [12:33] <macgamerlol> tyteen4a03 thx 4 ur help now it works perfect
#540 [12:33] <macgamerlol> i just had to restart the game
#541 [12:33] <pintu> I do not know why! I enter my email to format the password but I don't receive emails
#542 [12:34] <tyteen4a03> ??> pintu account/email-missing
#543 [12:34] <Absol> pintu: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#544 [12:34] <Absol> pintu: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#545 [12:34] <Absol> pintu: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#546 [12:34] <ida> tyteen4a03 installed it, tried minecraft, crashes at same place
#547 [12:34] <tyteen4a03> ??> pintu account/send-email
#548 [12:34] <Absol> pintu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#549 [12:34] <Absol> pintu: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#550 [12:34] <tyteen4a03> ida: you weren't supposed to launch MC yet
#551 [12:34] * macgamerlol [webchat@249.red-81-43-33.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#552 [12:34] <ida> oh sorry
#553 [12:35] <tyteen4a03> ida: open the launcher, Launch Options, make sure Advanced Settings is on
#554 [12:36] <tyteen4a03> ida: then click on Latest release and change the "Java executable" option to "/Library/Java/JavaVirtualMachines/adoptopenjdk-8.jdk/Contents/Home/bin/java" (no quotes)
#555 [12:36] <tyteen4a03> ida: press Save, click on News and try Play
#556 [12:39] <ida> Didn't work... do you want paste?
#557 [12:39] <tyteen4a03> ida: yes please
#558 [12:40] <ida> https://pastebin.ubuntu.com/p/cZjXzbpHbM/plain/
#559 [12:41] <tyteen4a03> ida: can I get the contents to /Users/idalaitilaraftewold/Library/Application Support/minecraft/hs_err_pid887.log
#560 [12:41] <tyteen4a03> *of
#561 [12:43] <ida> I'm sorry, how do access that?
#562 [12:43] <ida> i*
#563 [12:44] <tyteen4a03> ??> ida launcher/crash-log
#564 [12:44] <Absol> ida: We need to see your crash log, which is created after a crash.
#565 [12:44] <Absol> ida: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#567 [12:47] <ida> https://pastebin.ubuntu.com/p/YZJgzQVrjf/plain/
#568 [12:48] <tyteen4a03> ida: yeah I think Apple broke the system
#569 [12:49] <ida> is it mojave? can't i change settings somehow?
#570 [12:49] <tyteen4a03> ida: it might be Mojave, but I'm not positive downgrading back to High Sierra would help
#571 [12:49] <tyteen4a03> ida: have you tried 1.13?
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#576 [12:53] <ida> yeah, it worked with 1.13
#577 [12:53] <phill> somehow my account was ported to mojang in january (i did not do this) and i have not played minecraft in maybe 3-4 years so i cant remember my password. so i cant log in what can i do?
#578 [12:53] <tyteen4a03> ida: actually no, it looks like a bug: https://bugs.mojang.com/browse/MC-149225
#579 [12:53] <tyteen4a03> ??> phill account/send-email
#580 [12:53] <Absol> phill: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#581 [12:53] <Absol> phill: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#582 [12:53] <tyteen4a03> ida: feel free to watch that bug for updates
#583 [12:53] <Lucimo> Hello, Im playing on a minecraft realm server and im getting a ton of java errors. Theyre normally "badly compressed packet" errors or missing headers and such. This is really annoying and it only happens to me in this 6 person casual server. I already tried doint antivirus and firewall stuff but to no avail.
#584 [12:54] <phill> transaction id, i bought the game in 2010/2011 so i dont know where to find a transction id
#585 [12:54] <Peko> Hello. I have an old account from 2012. I bought it using one of the prepaid cards, however I cannot recall the payment method. I still have the card on me. I have migrated the email associated with the account to another email in 2015. I have tried password recovery to both emails but none have received it. It is not in my spam folders.
#586 [12:54] <tyteen4a03> Lucimo: sounds like your internet connection; how fast is your internet according to slow.com?
#587 [12:54] <iTzScafu> Hi, today i want to delete my account and i didn't buy minecraft, but i can't delete acconut
#588 [12:54] <Lucimo> sometime ill play for 10 minutes and crash or have it crash each second
#589 [12:54] <tyteen4a03> ??> phill account/trans-id/dibs
#590 [12:54] <Absol> phill: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#591 [12:54] <Absol> phill: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#592 [12:54] <tyteen4a03> ??> Peko account/send-email
#593 [12:54] <Absol> Peko: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#594 [12:54] <Absol> Peko: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#595 [12:55] <tyteen4a03> Peko: the gift card code is the transaction ID
#596 [12:55] <phill> thank you
#597 [12:55] <ida> tyteen4a03 oh, thanks! hope it will be fixed soon
#598 [12:55] <Peko> thank you
#599 [12:55] <Lucimo> 29mbps tyteen4a03 according to the website
#600 [12:56] <Lucimo> ive never had any conexion issues in other games
#601 [12:56] <ida> Thanks for all your hard work trying to figure this out!! tyteen4a03 Absol
#602 [12:56] <tyteen4a03> Lucimo: do you know how to open a Command Prompt?
#603 [12:56] <Lucimo> yeah
#604 [12:56] <Lucimo> i tried to flush my dns too
#605 [12:56] <tyteen4a03> Lucimo: open a command prompt and run this command: "tracert pc.realms.minecraft.net"
#606 [12:57] <iTzScafu> Absol hi i have a problem with the delete of a account
#607 [12:57] * ida [webchat@ua-83-227-110-32.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#608 [12:57] <tyteen4a03> Lucimo: once it finishes running:
#609 [12:57] <tyteen4a03> ??> Lucimo win/cmd/copy
#610 [12:57] <Absol> Lucimo: To copy text in Windows's Command Prompt, right click, select "Select", highlight all text, then press Enter. The text hightlighted is now in your clipboard and ready to be pasted (with Ctrl+V).
#611 [12:58] <tyteen4a03> ??> Lucimo paste
#612 [12:58] <Absol> Lucimo: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#613 [12:58] <Faron> CaN anyone help me?
#614 [12:58] <tyteen4a03> Faron: what happens when you open Minecraft.app?
#615 [12:59] <Pepbond> can anyone help me with my account
#616 [12:59] <tyteen4a03> Pepbond: what's wrong with it?
#617 [13:00] <Pepbond> its an old account i havent played on it for a awile
#618 [13:00] <Pepbond> and i dont remeber what the anwsers were to my security questions
#619 [13:00] <Lucimo> its getting stuck on a ton of time outs
#620 [13:00] <tyteen4a03> ??> Pepbond account/send-email
#621 [13:00] <Faron> Minecraft app?
#622 [13:00] <Absol> Pepbond: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#623 [13:00] <Absol> Pepbond: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#624 [13:00] <Pepbond> so i tried to fix it with my e-mail
#625 [13:00] <tyteen4a03> Faron: yes, after you drag it into your Applications folder
#626 [13:01] <tyteen4a03> Lucimo: let it run
#627 [13:01] * Peko [webchat@c-67-169-173-255.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#628 [13:01] <Pepbond> but i cant get on to that email acc because its an old one aswell
#629 [13:01] <Faron> Well when i click the app on my desktop (mac) it bounces a bit, then says "minecraft quit unexpectedly". Ill try to reopen it and it does this over and over again.
#630 [13:01] <Faron> I downloaded and did everything right, i dont know whats going on
#631 [13:02] <tyteen4a03> Faron: hmm... yeah might be worth upgrading your Mac, at least to the latest version of Sierra
#632 [13:02] <Faron> MacOS Mojave..?
#633 [13:03] <tyteen4a03> Faron: high sierra at least, mojave would be best
#634 [13:03] <Faron> I have a sierra
#635 [13:04] <tyteen4a03> Faron: it's Sierra -> High Sierra -> Mojave
#636 [13:04] <Faron> Ok, im upgrading.
#637 [13:04] * Hamsterliebe [webchat@ip-62-143-207-127.hsi01.unitymediagroup.de] has joined #minecrafthelp
#638 [13:04] <Faron> Im kinda nervous, will this update affect my files/information and saved stuff?
#639 [13:04] <tyteen4a03> Faron: no
#640 [13:05] <Hamsterliebe> Hello i can`t login can anybody help me?
#641 [13:05] <Faron> It just upgrades the hard-drive or mac itself?
#642 [13:05] <tyteen4a03> Hamsterliebe: what happens when you try?
#643 [13:05] <tyteen4a03> Faron: it upgrades the software
#644 [13:05] <Faron> Ok..
#645 [13:05] <Lucimo> https://paste.ubuntu.com/p/7KxdpMXr6Q/ tyteen4a03 here you go
#646 [13:05] <Hamsterliebe> in german "Verbindung zum Server konnte nicht hergestellt werden" i come from germany
#647 [13:06] <tyteen4a03> ??> Lucimo tools/jjt
#648 [13:06] <tyteen4a03> ??> Lucimo tools/hjt
#649 [13:06] <Absol> Lucimo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#650 [13:06] <Absol> Lucimo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#651 [13:06] <tyteen4a03> ??> Hamsterliebe tools/hjt
#652 [13:06] <Absol> Hamsterliebe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#653 [13:06] <Absol> Hamsterliebe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#655 [13:07] <Hamsterliebe> why i have to give you the link?
#656 [13:07] <tyteen4a03> Hamsterliebe: otherwise I won't know the scan results...?
#657 [13:08] <Hamsterliebe> okay i need a few secondes
#658 [13:08] <Lucimo> https://paste.ubuntu.com/p/xG7j8NsCCK/ tyteen4a03
#659 [13:09] <Hamsterliebe> so i pastet it in now i have to do???
#660 [13:09] <tyteen4a03> Hamsterliebe: give us the link
#661 [13:09] <Hamsterliebe> https://paste.ubuntu.com/p/fjSxcQmYJw/
#662 [13:10] <Hamsterliebe> this is the link :)
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#665 [13:11] <tyteen4a03> Lucimo: nothing stands out; does it happen if you use your phone hotspot for example?
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#667 [13:11] <Lucimo> ill give it a try
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#669 [13:11] <tyteen4a03> Hamsterliebe: Minecraft username please?
#670 [13:11] <Hamsterliebe> Hamsterliebe
#671 [13:12] <tyteen4a03> Hamsterliebe: do you know what MCLeaks is?
#672 [13:12] <Hamsterliebe> I called myself in support as ingame :)
#673 [13:12] <Hamsterliebe> no i don`t know
#674 [13:12] <tyteen4a03> ??> Hamsterliebe info/mcleaks
#675 [13:12] <Absol> Hamsterliebe: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#676 [13:12] <Absol> Hamsterliebe: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#677 [13:12] * Zajo21 [webchat@93-142-77-92.adsl.net.t-com.hr] has joined #minecrafthelp
#678 [13:12] <tyteen4a03> ??> Hamsterliebe win/hosts/editr
#679 [13:12] <tyteen4a03> ??> Hamsterliebe win/hosts/edit
#680 [13:12] <Absol> Hamsterliebe: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#681 [13:12] <Absol> Hamsterliebe: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#682 [13:12] <tyteen4a03> Hamsterliebe: once inside, delete all lines that has the word mojang in it then save
#683 [13:13] <tyteen4a03> Hamsterliebe: once you have done that:
#684 [13:13] <tyteen4a03> ??> Hamsterliebe av/avg/uninstall
#685 [13:13] <Zajo21> Hello I have a problem with chounk rendering in 1.14 was not happening in pre release https://i.imgur.com/ARctOzb.png
#686 [13:13] <Absol> Hamsterliebe: To uninstall AVG AntiVirus and related products completely, use the uninstaller from here: https://files-download.avg.com/util/tools/AVG_Remover.exe
#687 [13:14] * Lucimo [webchat@81.17.76.188.dynamic.jazztel.es] has quit. (Quit: webchat.esper.net)
#688 [13:15] <Hamsterliebe> I'm just overwhelmed so I should now delete everything in dee pastebin where mojang is?
#689 [13:15] <Zajo21> chunk*
#690 [13:17] <Hamsterliebe> Zajo21this is the broken version if you use the snapshot it will load
#691 [13:17] <tyteen4a03> Hamsterliebe: in the notepad button
#692 [13:17] <tyteen4a03> Hamsterliebe: uh, Notepad window
#693 [13:17] <Hamsterliebe> the youtubers in egrmany don`t play in the 1.14 they use the snapshort
#694 [13:17] * phill [webchat@CPEac202e07aaf3-CMac202e07aaf0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#695 [13:17] <tyteen4a03> Hamsterliebe: do you have the hosts file open right now?
#696 [13:18] <tyteen4a03> Zajo21: I *think* there are outstanding bugs on this
#697 [13:18] <Hamsterliebe> no i currently chrome (the minecraft chat) is open then this AVG there and nothing else
#698 [13:19] <tyteen4a03> ??> Hamsterliebe win/hosts/edit
#699 [13:19] <Absol> Hamsterliebe: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#700 [13:19] <Absol> Hamsterliebe: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#701 [13:19] <tyteen4a03> Hamsterliebe: let me know when you have the hosts file open
#702 [13:19] <Hamsterliebe> Zajo21the 1.14 is brocken but the snapshot is better
#703 [13:19] <Zajo21> oof
#704 [13:20] <Hamsterliebe> yes #bug
#705 [13:20] <Hamsterliebe> systemroot? i am a noob
#706 [13:21] <tyteen4a03> Hamsterliebe: yes, copy everything in bold
#707 [13:21] <tyteen4a03> Hamsterliebe: %SystemRoot%\System32\drivers\etc\hosts
#708 [13:21] <Hamsterliebe> okay
#709 [13:21] * Lucimo [webchat@81.17.76.188.dynamic.jazztel.es] has joined #minecrafthelp
#710 [13:22] <Hamsterliebe> authserver.mojang.com
#711 [13:22] <Hamsterliebe> sessionserver.mojang.com
#712 [13:22] <Hamsterliebe> so i opend the host editor
#713 [13:22] <Lucimo> tyteen4a03 i dont get errors on my phone network
#714 [13:22] <tyteen4a03> Hamsterliebe: yes, remove those two lines
#715 [13:22] <Hamsterliebe> okay
#716 [13:22] <Hamsterliebe> fin
#717 [13:22] <tyteen4a03> Hamsterliebe: then Save the file
#718 [13:22] <tyteen4a03> Lucimo: sounds like an issue with your ISP then
#719 [13:22] <Hamsterliebe> done
#720 [13:23] <Lucimo> wierd, my friends could play perfectly on my wifi with their pcs
#721 [13:23] <tyteen4a03> Lucimo: are you using wired or wireless?
#722 [13:23] <Hamsterliebe> i saved the file
#723 [13:23] <Lucimo> i dont know what an ISP is though
#724 [13:23] <tyteen4a03> Hamsterliebe: now, change your password
#725 [13:23] <Lucimo> wireless
#726 [13:23] <tyteen4a03> Hamsterliebe: actually
#727 [13:23] <Hamsterliebe> password of?
#728 [13:23] <tyteen4a03> ??> Hamsterliebe av/adwcleaner
#729 [13:23] <Absol> Hamsterliebe: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#730 [13:23] <Absol> Hamsterliebe: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#731 [13:23] <Hamsterliebe> browser?
#732 [13:23] <tyteen4a03> Hamsterliebe: do this first ^
#733 [13:24] <Hamsterliebe> okay
#734 [13:24] * Hamsterliebe [webchat@ip-62-143-207-127.hsi01.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#735 [13:25] * Hamsterliebe [webchat@ip-62-143-207-127.hsi01.unitymediagroup.de] has joined #minecrafthelp
#736 [13:25] <Hamsterliebe> so i am back
#737 [13:25] <tyteen4a03> Hamsterliebe: have you restarted the PC?
#738 [13:25] <Hamsterliebe> yes
#739 [13:25] <tyteen4a03> Hamsterliebe: and did you run ADWCleaner?
#740 [13:25] <Hamsterliebe> yes thats the ground to restart
#741 [13:25] <tyteen4a03> Hamsterliebe: ok, change the password of your Mojang account
#742 [13:26] <tyteen4a03> ??> Hamsterliebe account/change-password
#743 [13:26] <Hamsterliebe> why?
#744 [13:26] <tyteen4a03> Hamsterliebe: your old passwords were being sent to hackers
#745 [13:27] * mocar [webchat@77.252.60.56] has joined #minecrafthelp
#746 [13:27] <mocar> anybody here?
#747 [13:27] <Hamsterliebe> so changed
#748 [13:27] <urielsalis> mocar, 102 people
#749 [13:27] <tyteen4a03> Hamsterliebe: try logging in now
#750 [13:27] <Hamsterliebe> i logged in automaitc
#751 [13:28] <mocar> hey ive changed my nickname, and now i realized its wrong, can it switch it somehow or do i really need to wait 30 days?
#752 [13:28] <Hamsterliebe> It was automatically inserted
#753 [13:28] <tyteen4a03> mocar: how is it wrong?
#754 [13:28] * Zajo21 [webchat@93-142-77-92.adsl.net.t-com.hr] has quit. (Quit: webchat.esper.net)
#755 [13:28] <mocar> ive made a mistake inside it
#756 [13:28] <Lucimo> tyteen4a03 any ideas left or shall i get in contact with my isp?
#757 [13:28] <tyteen4a03> mocar: like a spelling mistake?
#758 [13:28] <mocar> but it would be the best to switch to the last one
#759 [13:28] <tyteen4a03> Lucimo: try wired
#760 [13:29] <tyteen4a03> ??> mocar account/send-email
#761 [13:29] <Absol> mocar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#762 [13:29] <Absol> mocar: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#763 [13:29] <tyteen4a03> mocar: but given the timescale you might be better off just waiting 30 days
#764 [13:29] <mocar> tyteen4a03 yes but i'd like to get back to the old one
#765 [13:29] <mocar> is it held or something so i can get back to it?
#766 [13:29] <Lucimo> well thats going to be hard, im pretty far away from the router.
#767 [13:30] <tyteen4a03> mocar: it is held for 35 days, yes
#768 [13:30] <mocar> can i get back to it?
#769 [13:30] <Hamsterliebe> "sorry but we couldn`t connect to our servers" that comes when I want to log in
#770 [13:30] <tyteen4a03> Hamsterliebe: when you open notepad, are you running it as Admin?
#771 [13:30] <Hamsterliebe> yes?
#772 [13:30] <tyteen4a03> ??> Hamsterliebe tools/hjt
#773 [13:30] <Hamsterliebe> always
#774 [13:30] <Absol> Hamsterliebe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#775 [13:30] <Absol> Hamsterliebe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#776 [13:31] <urielsalis> mocar, original username is kept unavailable for 37 days, you can change your username back in 30 days
#777 [13:31] <tyteen4a03> mocar: as above, you can try emailing Mojang
#778 [13:31] <urielsalis> mocar, so you have 7 days to get your original email, or you can email Mojang(but the wait time is kinda high)
#779 [13:31] <mocar> urielsalis but its not about the username
#780 [13:31] <Hamsterliebe> Absol no i don`t do this this is illegal!
#781 [13:31] <Hamsterliebe> you want to leak my account!
#782 [13:31] <mocar> urielsalisits about the profile name (ingame nickname)
#783 [13:32] <urielsalis> Hamsterliebe, Hijackthis is made by Trendmicro, a antivirus company. You can google the name
#784 [13:32] <urielsalis> mocar, yeah sorry, meant name instead of email
#785 [13:32] <mocar> urielsalis so how do i go back to the original name?
#786 [13:33] <urielsalis> mocar, you need to wait 30 days or email Mojang
#787 [13:33] <Hamsterliebe> mocar 6 months ago I had the same problem and after 30 days then it was done correctly by mojang had in the scoreboard but then 2 accs
#788 [13:33] <Faron> Ok im resetting computer
#789 [13:33] * Faron [webchat@c-73-140-13-191.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#790 [13:33] <mocar> fck me
#791 [13:33] <mocar> 30 days
#792 [13:33] * Jonas [webchat@p5DC64E7C.dip0.t-ipconnect.de] has joined #minecrafthelp
#793 [13:33] <Jonas> Hey
#794 [13:34] <Hamsterliebe> okay i have to go offline bye bye
#795 [13:34] <Jonas> Tschau
#796 [13:34] * Hamsterliebe [webchat@ip-62-143-207-127.hsi01.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#797 [13:34] <Jonas> Hau rein!
#798 [13:34] <Jonas> Hello someone here?
#799 [13:35] <urielsalis> Jonas, yes
#800 [13:35] <Jonas> who can help me?
#801 [13:35] <Jonas> I need help because i forgott my email and Password
#802 [13:35] <Jonas> I know the Username but no more
#803 [13:35] <urielsalis> ??> Jonas account/send-email
#804 [13:35] <Lurks> Jonas, few people can help
#805 [13:35] <Absol> Jonas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#806 [13:35] <Absol> Jonas: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#807 [13:36] <Jonas> Where is The Transaction ID?
#808 [13:37] <Jonas> i cant find it
#809 [13:37] * nate0 [webchat@47-35-184-225.dhcp.ftbg.wi.charter.com] has joined #minecrafthelp
#810 [13:37] <urielsalis> ??> Jonas account/trans-id
#811 [13:37] <Absol> Jonas: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#812 [13:38] <nate0> ok so im trying to use market place to buy something but everytime i try to use it it pops up a new window saying cant use might need a new sofeware
#813 [13:38] <Jonas> Where did i Found The ID?
#814 [13:38] <urielsalis> nate0, sorry but we mostly are Java support here
#815 [13:38] <urielsalis> Jonas, read the link Absol sent you
#816 [13:38] <nate0> this java
#817 [13:38] <urielsalis> nate0, only the bedrock edition has a marketplace
#818 [13:39] <Jonas> but i cant find the ID
#819 [13:39] <nate0> that makes no sense my phone is java and i bought something off the market place
#820 [13:40] <urielsalis> Jonas, Email Mojang anyway for alternate ways of verification
#821 [13:40] <Jonas> I Payed with Paysafecard
#822 [13:40] <Jonas> but i dont know what i should do now
#823 [13:42] <Jonas> I want my account back :`(
#824 [13:43] <Jonas> I dont know my email and my Password for this Minecraft account
#825 [13:43] <urielsalis> ??> Jonas account/send-email
#826 [13:43] <Absol> Jonas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#827 [13:43] <Absol> Jonas: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#828 [13:43] * mocar [webchat@77.252.60.56] has quit. (Quit: webchat.esper.net)
#829 [13:44] <Jonas> ??> Jonas account/send-email What???
#830 [13:44] <Jonas> ??> Jonas account/send-email
#831 [13:44] <Absol> Jonas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#832 [13:44] <Absol> Jonas: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#833 [13:44] <urielsalis> Jonas, please dont abuse the bot commands
#834 [13:45] <Jonas> Sry im a real german guy and im not so good in english
#835 [13:45] <Jonas> sry
#836 [13:45] <Jonas> Send an email to Mojang with your Transaction ID but i dont know this ID???
#837 [13:45] <urielsalis> Jonas, if you dont know it dont send it
#838 [13:46] <Jonas> But i want my Minecraft account back!
#839 [13:46] <Jonas> The Username was ITzXxJonasxX
#840 [13:46] <Jonas> but i dont know more
#841 [13:46] <urielsalis> Jonas, just fill the form, without the transaction ID
#842 [13:47] <Jonas> Okay i`ve done it
#843 [13:47] <Jonas> So i need to wait yes?
#844 [13:47] <urielsalis> Jonas, yes
#845 [13:47] <Jonas> Okay thank you very much!
#846 [13:47] <Jonas> I wish you a good evening!
#847 [13:48] * Jonas [webchat@p5DC64E7C.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#848 [13:53] * Lord_of_Life_ [~Lord@77.28.166.42] has joined #minecrafthelp
#849 [14:06] * Lirla [webchat@46.174.235.215] has joined #minecrafthelp
#850 [14:06] <Lirla> Hello
#851 [14:07] <Lurks> Lirla helllo
#852 [14:08] <Lirla> So I have kind of problem with my email
#853 [14:08] <Lirla> I don't play for a long time and I want to log in today
#854 [14:09] <Lirla> But I must ask for the question, but I forget answers
#855 [14:09] <Lirla> So I click to get on my email restart these questions
#856 [14:09] <Lirla> But it's not working
#857 [14:10] <Lirla> nothing come on my email
#858 [14:10] <Lurks> Lirla have you checked junk/spam?
#859 [14:10] <Lirla> Iyes
#860 [14:10] <Lirla> yes*
#861 [14:10] * behm12 [webchat@71-17-128-253.llyd.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#862 [14:10] <Lirla> And I try several times
#863 [14:11] <Lirla> to send new one
#864 [14:11] <Lirla> But nothing works :/
#865 [14:11] * Ajanan [webchat@cpc77341-stav19-2-0-cust552.17-3.cable.virginm.net] has joined #minecrafthelp
#866 [14:11] <behm12> Hey! I need help with migration issues as I do not know the original email I used to buy my old account with.
#867 [14:11] <behm12> Hey! I need help with migration issues as I do not know the original email I used to buy my old account with.
#868 [14:11] * Ajanan [webchat@cpc77341-stav19-2-0-cust552.17-3.cable.virginm.net] has left #minecrafthelp
#869 [14:11] <Lurks> Lirla ok, i think you have to contact mojang support to get it fixed for you, you need your transaction ID/gift code https://help.mojang.com/customer/portal/articles/361380
#870 [14:12] <Lirla> Yep I have it
#871 [14:12] <Lurks> behm12 have you tried the "forgotten email" and put in every email you could think of?
#872 [14:13] <Lirla> Thanks for try help :)
#873 [14:13] <behm12> It was 7 years ago.... I have no clue. I guess I'll try that though.
#874 [14:13] <Lurks> Lirla how long ago did you send a ticket?
#875 [14:13] <Lirla> Ticket?
#876 [14:14] <Lurks> Lirla how long ago did you contact mojang support?
#877 [14:15] <Lirla> Well something like 1 hour ago
#878 [14:15] <behm12> too many attempts... try again later...
#879 [14:16] <behm12> kind of impossible to get my transaction number because of this, because they need that original email.
#880 [14:16] <Lurks> Lirla oh ok, unfortunately there is a long wait, best of luck
#881 [14:17] <Lurks> behm12 could still contact mojang and see what they ask of proof
#882 [14:17] <Lirla> Thanks :)
#883 [14:17] <behm12> ok. I sent a ticket in. Will be a long wait though...
#884 [14:18] <Lurks> behm12 unfortunately yes
#885 [14:18] <behm12> well, thanks anyways.
#886 [14:21] * behm12 [webchat@71-17-128-253.llyd.hsdb.sasknet.sk.ca] has quit. (Quit: webchat.esper.net)
#887 [14:28] * Deyaasd [webchat@pool-71-251-210-83.nwrknj.fios.verizon.net] has joined #minecrafthelp
#888 [14:29] <Deyaasd> My friend gave me his account so I can download a realm world he had saved but when I downloaded it minecraft kept crashing and wouldnt open
#889 [14:31] * Deyaasd [webchat@pool-71-251-210-83.nwrknj.fios.verizon.net] has quit. (Client Quit)
#890 [14:32] * CorruptedCrimson [webchat@78-70-209-78-no156.tbcn.telia.com] has joined #minecrafthelp
#891 [14:32] <CorruptedCrimson> https://pastebin.ubuntu.com/p/fXT99Sm8sK/
#892 [14:33] * enenen [webchat@ool-4578a851.dyn.optonline.net] has joined #minecrafthelp
#893 [14:33] <enenen> hello! i deleted my account and am trying to recover it. does anyone have tips?
#894 [14:35] <tyteen4a03> ??> enenen account/send-email
#895 [14:35] <Absol> enenen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#896 [14:35] <Absol> enenen: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#897 [14:35] <tyteen4a03> CorruptedCrimson: on the client with problems connecting: ??> CorruptedCrimson tools/hjt
#898 [14:35] <tyteen4a03> ??> CorruptedCrimson tools/hjt
#899 [14:35] <Absol> CorruptedCrimson: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#900 [14:35] <Absol> CorruptedCrimson: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#901 [14:36] <CorruptedCrimson> i've done those already a long time ago and there was nothing wrong
#902 [14:36] * enenen [webchat@ool-4578a851.dyn.optonline.net] has quit. (Client Quit)
#903 [14:36] <tyteen4a03> CorruptedCrimson: what is the full error?
#904 [14:37] <CorruptedCrimson> Actually there was only one thing, and that was Norton security, which I uninstalled afterwards.
#905 [14:37] <CorruptedCrimson> And the full error message that my friend gets?
#906 [14:37] <tyteen4a03> CorruptedCrimson: yes
#907 [14:37] <CorruptedCrimson> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no furhter information:
#908 [14:38] <tyteen4a03> CorruptedCrimson: and can other players (besides you) join the LAN game?
#909 [14:38] <CorruptedCrimson> it's not a LAN game, it's a WAN server.
#910 [14:38] <tyteen4a03> CorruptedCrimson: ah
#911 [14:38] <CorruptedCrimson> if i didnt mention that laready.
#912 [14:38] <tyteen4a03> CorruptedCrimson: yeah I misread
#913 [14:38] <CorruptedCrimson> ah ok
#914 [14:38] <tyteen4a03> CorruptedCrimson: which IP are you using to connect to it?
#915 [14:38] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#916 [14:39] <CorruptedCrimson> i use my own ipv4 adress with a colon and the port, the friend uses my location ip and a colon and the port.
#917 [14:39] <tyteen4a03> CorruptedCrimson: which are?
#918 [14:39] <CorruptedCrimson> what do you mean?
#919 [14:39] <tyteen4a03> CorruptedCrimson: we need the exact IP
#920 [14:39] <CorruptedCrimson> the ports?
#921 [14:39] <CorruptedCrimson> oh
#922 [14:39] <CorruptedCrimson> why?
#923 [14:40] <tyteen4a03> CorruptedCrimson: so that we can test it
#924 [14:40] <CorruptedCrimson> i remember going to a website where i would test if the ip-adresses would go through or something like that, what was it called? i could do it myself.
#925 [14:40] <tyteen4a03> CorruptedCrimson: no, it needs to be done by us, from here
#926 [14:41] <CorruptedCrimson> since this is public, maybe other people would see it, can we do it privately?
#927 [14:41] <tyteen4a03> CorruptedCrimson: this affects other steps we may look at; you'll also need to have the user affected on here to test it together
#928 [14:41] <tyteen4a03> CorruptedCrimson: your current IP, 78.70.209.78, is already public
#929 [14:41] <CorruptedCrimson> how is it public?
#930 [14:41] <CorruptedCrimson> it might only be public for the staff
#931 [14:41] <tyteen4a03> CorruptedCrimson: the second you connect to IRC, because of how IRC works
#932 [14:42] <CorruptedCrimson> oh well
#933 [14:42] <CorruptedCrimson> you wanted to know the ipv4 adress though right?
#934 [14:42] <tyteen4a03> CorruptedCrimson: with that in mind, which IP did you and your friend use to connect?
#935 [14:42] <CorruptedCrimson> also we have another server where we both can connect easily
#936 [14:42] <CorruptedCrimson> that one you 78.70 blablabla
#937 [14:42] <CorruptedCrimson> with the port
#938 [14:43] <tyteen4a03> CorruptedCrimson: 78.70.209.78:25565 looks down from here
#939 [14:43] <CorruptedCrimson> the port is 25562
#940 [14:43] <tyteen4a03> CorruptedCrimson: also looks down
#941 [14:43] <CorruptedCrimson> is that because the server is not open?
#942 [14:43] <tyteen4a03> CorruptedCrimson: ... did you turn on the server?
#943 [14:43] <CorruptedCrimson> it's not on right now lol
#944 [14:43] <tyteen4a03> CorruptedCrimson: ... then of course
#945 [14:44] <CorruptedCrimson> try now
#946 [14:44] <tyteen4a03> CorruptedCrimson: also looks down
#947 [14:44] <CorruptedCrimson> hm
#948 [14:44] <CorruptedCrimson> so you want a pastebin
#949 [14:44] <CorruptedCrimson> of hijackthis
#950 [14:44] <tyteen4a03> CorruptedCrimson: of?
#951 [14:44] <tyteen4a03> CorruptedCrimson: go ahead yes
#952 [14:44] <CorruptedCrimson> alright
#953 [14:44] * Tiira [webchat@85-76-41-9-nat.elisa-mobile.fi] has joined #minecrafthelp
#954 [14:45] <CorruptedCrimson> https://pastebin.ubuntu.com/p/ybN7sYSTHf/
#955 [14:45] <tyteen4a03> CorruptedCrimson: looks fine - how did you port forward?
#956 [14:45] <Tiira> Hey, i try to download the latest snapshots but it says '' cannot download wood2'' or something and stop to dowload
#957 [14:46] <tyteen4a03> ??> Tiira av/bytefence
#958 [14:46] <Absol> Tiira: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#959 [14:46] * Tiira [webchat@85-76-41-9-nat.elisa-mobile.fi] has quit. (Client Quit)
#960 [14:47] <CorruptedCrimson> i port forwarded using my default gateway. i put both WAN & LAN ports to 25562 with TCP & UDP and the ip destination is my ipv4 adress.
#961 [14:48] <tyteen4a03> CorruptedCrimson: in the Router's status page, what is the IP address for the router?
#962 [14:48] <tyteen4a03> CorruptedCrimson: alternatively: Do you have a modem?
#963 [14:48] <CorruptedCrimson> I have a router
#964 [14:48] <tyteen4a03> CorruptedCrimson: does it connect to a modem?
#965 [14:49] <CorruptedCrimson> the what?
#966 [14:49] <tyteen4a03> CorruptedCrimson: does the router connect to another box before reaching the wall?
#967 [14:49] <CorruptedCrimson> nope
#968 [14:50] <tyteen4a03> CorruptedCrimson: any firewalls? Is the DMZ disabled?
#969 [14:50] <CorruptedCrimson> they are digging outside of my lawn right nwo though for fiber, does that affect anything?
#970 [14:50] <tyteen4a03> CorruptedCrimson: if you're still online with that connection, probably not
#971 [14:50] <CorruptedCrimson> i'll chec the firewall
#972 [14:51] * Hi [webchat@160.174-78-65.rez.dyn.surewest.net] has joined #minecrafthelp
#973 [14:51] <CorruptedCrimson> every Java(TM) Platform SE binary is Public.
#974 [14:52] <Hi> Hey so i used to be able to log into my account but i can't because i forgot my legacy account's email and password DX
#975 [14:52] <tyteen4a03> CorruptedCrimson: on the router
#976 [14:52] <tyteen4a03> ??> Hi account/send-email
#977 [14:52] <Absol> Hi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#978 [14:52] <Absol> Hi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#979 [14:52] <CorruptedCrimson> what do you mean tyteen4a03
#980 [14:52] <tyteen4a03> CorruptedCrimson: the Firewall settings on your router
#981 [14:53] <CorruptedCrimson> are you talking about the default gateway? sorry for my little to no experience of this..
#982 [14:53] <Hi> I sent an email a while ago and the website says they're still answering stuff from march
#983 [14:54] <tyteen4a03> CorruptedCrimson: how did you port forward?
#984 [14:54] <tyteen4a03> Hi: yes
#985 [14:54] <CorruptedCrimson> through the defualt gateway.
#986 [14:54] <CorruptedCrimson> as i todl you above
#987 [14:54] <Hi> so do i wait like to next month?
#988 [14:54] <CorruptedCrimson> i port forwarded using my default gateway. i put both WAN & LAN ports to 25562 with TCP & UDP and the ip destination is my ipv4 adress.
#989 [14:54] <tyteen4a03> CorruptedCrimson: the Default Gateway is your router
#990 [14:55] <CorruptedCrimson> okay, then yes.
#991 [14:55] <tyteen4a03> CorruptedCrimson: there should also be settings for firewalls on the same control panel
#992 [14:56] <CorruptedCrimson> oaky let me ceck
#993 [14:56] <CorruptedCrimson> check
#994 [14:56] <CorruptedCrimson> check
#995 [14:57] * Hi [webchat@160.174-78-65.rez.dyn.surewest.net] has left #minecrafthelp
#996 [14:58] <CorruptedCrimson> hold on, if I go to the Firewall, I see there's something "Answer all IPv6 Internet pings", my friend has IPv6, do i enable that?
#997 [14:59] <CorruptedCrimson> and the firewall level is: medium
#998 [15:02] <CorruptedCrimson> tyteen4a03
#999 [15:02] <tyteen4a03> CorruptedCrimson: yeah just turn it off
#1000 [15:04] <CorruptedCrimson> it is off.
#1001 [15:04] <CorruptedCrimson> did you want any other info from the firewall section?
#1002 [15:06] <tyteen4a03> CorruptedCrimson: that should be fine
#1003 [15:06] * OPG [webchat@135.26.165.176] has joined #minecrafthelp
#1004 [15:06] <tyteen4a03> CorruptedCrimson: what router model is it?
#1005 [15:06] <OPG> i need help with cross platform
#1006 [15:07] <CorruptedCrimson> what do you mean?
#1007 [15:07] <Lurks> OPG only bedrock edition have crossplay between all devices
#1008 [15:08] <OPG> even with pc to xbox
#1009 [15:08] <tyteen4a03> CorruptedCrimson: the model of the router, should be printed on the box
#1010 [15:08] <tyteen4a03> OPG: you can crossplay between Windows 10 Edition and XBox but not Java
#1011 [15:08] <CorruptedCrimson> technicolor
#1012 [15:08] <OPG> then how do i get windows 10 edition?
#1013 [15:09] <urielsalis> OPG, do you have the java edition?
#1014 [15:09] <OPG> yes
#1015 [15:10] <urielsalis> OPG, when did you buy it approximately?
#1016 [15:10] <tyteen4a03> CorruptedCrimson: the exact model number?
#1017 [15:10] <OPG> couple years ago
#1018 [15:10] <urielsalis> OPG, if you go to account.mojang.com/me, you should have a code to redeem the Windows 10 edition for free
#1019 [15:11] <OPG> ok i did not know that
#1020 [15:11] <CorruptedCrimson> TG799TvSvn v2
#1021 [15:12] <OPG> now that look at when i bought it it was in 2014
#1022 [15:12] <tyteen4a03> urielsalis: have a look at CorruptedCrimson
#1023 [15:13] <tyteen4a03> port forwarding errors
#1024 [15:13] <tyteen4a03> haven't confirmed if double NAT
#1025 [15:13] <urielsalis> one sec, let me read the logs
#1026 [15:13] <OPG> thank you for the help
#1027 [15:14] <urielsalis> CorruptedCrimson, how far away are you from the wifi router, same for your friend
#1028 [15:15] <CorruptedCrimson> i'm like 3 meters away and my friend, i don't know. but i have done this before and we have another server but on 1.13.2 which works very well every time we try.
#1029 [15:15] <urielsalis> CorruptedCrimson, wait, you are not in the same house as your friend?
#1030 [15:16] <CorruptedCrimson> it's a WAN server, i'm in sweden and he is in norway.
#1031 [15:16] <urielsalis> CorruptedCrimson, you are using hamachi or something like that?
#1032 [15:16] <CorruptedCrimson> nope
#1033 [15:16] <urielsalis> CorruptedCrimson, im not understanding how you are hosting the server then
#1034 [15:17] <CorruptedCrimson> I downloaded the server from the minecraft.net website. I set it up, I port forwarded, and then I could join, but not my friend.
#1035 [15:17] * Nikos52 [webchat@77.49.159.152.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#1036 [15:17] <Nikos52> hello
#1037 [15:17] <urielsalis> CorruptedCrimson, is server-ip empty in server.properties?
#1038 [15:17] <urielsalis> hi Nikos52
#1039 [15:18] <Nikos52> is this the help center?
#1040 [15:18] <CorruptedCrimson> no, I put my IPv4 adress there.
#1041 [15:18] <CorruptedCrimson> like my other server.
#1042 [15:18] <urielsalis> CorruptedCrimson, that should be empty
#1043 [15:18] <CorruptedCrimson> oh alright
#1044 [15:18] <urielsalis> ??> Nikos52 info/volunteer
#1045 [15:18] <Absol> Nikos52: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#1046 [15:18] * Nikos52 [webchat@77.49.159.152.dsl.dyn.forthnet.gr] has quit. (Client Quit)
#1047 [15:19] * someone77 [webchat@S0106f0f24982edc3.wp.shawcable.net] has joined #minecrafthelp
#1048 [15:19] <CorruptedCrimson> okay i left it as empty now, although he is going to bed righrt now but i'll let you know tomorrow.
#1049 [15:20] <someone77> Hello. Is there any faster way to reclaim an account that someone else migrated other that a ticket to Mojang? Their site says they are still working on tickets from 2 months ago
#1050 [15:20] <CorruptedCrimson> and i am also going, cya.
#1051 [15:20] * CorruptedCrimson [webchat@78-70-209-78-no156.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#1052 [15:21] <Lurks> someone77 unfortunately no
#1053 [15:21] <someone77> I was afraid of that. Are they actually that backlogged or is it just that they haven't updated that article in a while?
#1054 [15:23] <mattym> someone77, They are indeed that backlogged.
#1055 [15:24] <someone77> Jeez I guess I'll find something else to play for a couple of months lol. Thanks for the help
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#1057 [15:38] * Superpowers04 [~Superpowe@2600:8805:a100:8c9:c1bf:f7b9:992:7a7a] has joined #minecrafthelp
#1058 [15:40] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#1059 [15:59] * Kelly [webchat@c-73-61-249-75.hsd1.ma.comcast.net] has joined #minecrafthelp
#1060 [16:00] <Kelly> Hello!
#1061 [16:00] <Lurks> Kelly Hello!
#1062 [16:00] <Kelly> For some reason, it says error every time I try to start up minecraft from the launcher and I am not sure what to do.
#1063 [16:01] <Kelly> Unable to save download, with something png.
#1064 [16:01] <Kelly> I clicked get further assistance and now I am here.
#1065 [16:02] <Lurks> Kelly caused by software conflicting with minecraft, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1066 [16:02] <Kelly> Okay! Thanks!
#1067 [16:04] <urielsalis> ??> Kelly tools/hjt
#1068 [16:04] <Absol> Kelly: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1069 [16:04] <Absol> Kelly: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1070 [16:19] * kuro5 [webchat@ip4da3d7e4.direct-adsl.nl] has joined #minecrafthelp
#1071 [16:19] <kuro5> Hey there, I am getting an error when trying to create or open any world
#1072 [16:20] <kuro5> https://pastebin.com/whkje0zu
#1073 [16:20] <mattym> ??> kuro5 info/vars
#1074 [16:20] <kuro5> I honestly do not know what the problem is
#1075 [16:20] <Absol> kuro5: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#1076 [16:20] <kuro5> -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M
#1077 [16:21] <Lurks> kuro5 something is forcing it to that, follow Absol
#1078 [16:21] <kuro5> Will do, wonderful! Thanks
#1079 [16:22] <kuro5> It is in there, indeed. Seems to be a problem with Synapse. Am removing the program now
#1080 [16:23] <tyteen4a03> kuro5: yes, it's a known incompatible program
#1081 [16:23] * Peyton [webchat@97-85-0-9.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#1082 [16:23] * Peyton [webchat@97-85-0-9.dhcp.bycy.mi.charter.com] has quit. (Client Quit)
#1083 [16:27] <kuro5> It worked, thanks guys!
#1084 [16:29] <Lurks> kuro5 cool, enjoy
#1085 [16:29] * Likeaboss [webchat@c-71-201-152-218.hsd1.il.comcast.net] has joined #minecrafthelp
#1086 [16:31] <Likeaboss> Hello I can't log into my Minecraft account. This has happened before. I use my correct email and password and it does not work. it said to wait 30 minutes to an hour and I have its been 16 hours actually. I don't know if my account is locked. If you can help me that would be great
#1087 [16:31] <mattym> Likeaboss, Have you tried to get a password reset?
#1088 [16:32] <Likeaboss> I have tried but I don't know the answer to the security questions since I'm on a different computer that is tied to my email so when I try and reset my password it won't reset because I need to know the security questions. And when I try and put in my password that works it won't work because its locked.
#1089 [16:33] <mattym> ??> Likeaboss account/send-email
#1090 [16:33] <Absol> Likeaboss: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1091 [16:33] <Absol> Likeaboss: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1092 [16:33] <Likeaboss> Ok I sent one to that already but didn't send my transaction ID
#1093 [16:34] <mattym> Likeaboss, They will ask for it when they reply.
#1094 [16:34] <Likeaboss> Where do I find the transaction ID?
#1095 [16:34] <Likeaboss> Because I bought my account years ago.
#1096 [16:35] <mattym> ??> Likeaboss account/trans-id
#1097 [16:35] <Absol> Likeaboss: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1098 [16:36] <Likeaboss> Ok thank you. this has happened before to me but I never had to wait this long. And I don't know why I get locked out of my account like that. Is this a common thing to happen to people?
#1099 [16:37] <Likeaboss> And also how long does it usually take for them to reply to emails?
#1100 [16:40] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#1101 [16:42] <Likeaboss> Is there any way any of you can unlock my account or no?
#1102 [16:42] * Faron [webchat@c-73-140-13-191.hsd1.wa.comcast.net] has joined #minecrafthelp
#1103 [16:42] <Faron> Hello? Im back
#1104 [16:42] <urielsalis> ??> Likeaboss account/send-email/wait-time
#1105 [16:42] <Absol> Likeaboss: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#1106 [16:43] <Lurks> Likeaboss we don't have that kind of power, sorry we're all volunteers
#1107 [16:43] <Likeaboss> Shoot Im really upset because I can't log in so I hope after the 24 hours since I tried last will work when I try and log in
#1108 [16:43] * TraumaCard [webchat@ip68-10-171-148.hr.hr.cox.net] has joined #minecrafthelp
#1109 [16:43] <Faron> I updated my computer to mojave earlier and I am having issues still opening Minecraft
#1110 [16:44] <TraumaCard> Hello
#1111 [16:44] <Likeaboss> I just can't log in and I know my password and email
#1112 [16:44] <Faron> I used to keep getting "minecraft quit unexpectedly" when I tried to open it and now it wont even show a pop-up, it just bounces and nothing else.
#1113 [16:44] <Faron> How do I open minecraft, ive done everything right
#1114 [16:44] <TraumaCard> I am having an issue with this error, internal exception: java.io.ioexception: an existing connection was forcibly closed by the remote host
#1115 [16:45] <TraumaCard> It's my own server...
#1116 [16:49] * TraumaCard [webchat@ip68-10-171-148.hr.hr.cox.net] has quit. (Quit: webchat.esper.net)
#1117 [16:51] * Faron [webchat@c-73-140-13-191.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1118 [16:51] * CorpalBrandon [webchat@CPEbc4dfb5cc1d3-CMbc4dfb5cc1d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1119 [16:52] <CorpalBrandon> Hello, I have an odd problem with minecraft realms. Specifically the menu.
#1120 [16:52] <CorpalBrandon> Anyone here?
#1121 [16:55] <urielsalis> CorpalBrandon, what problem?
#1122 [16:55] <CorpalBrandon> The menu does not even show up, just the "Minecraft Realms" logo and a black dirt background.
#1123 [16:55] <urielsalis> CorpalBrandon, can you take a screenshot?
#1124 [16:56] <CorpalBrandon> yep
#1125 [16:56] <CorpalBrandon> https://gyazo.com/7c232c17eea13fc1ce425b200e99e472
#1126 [16:58] * Faron [webchat@c-73-140-13-191.hsd1.wa.comcast.net] has joined #minecrafthelp
#1127 [16:58] <Faron> Uhm
#1128 [16:59] <urielsalis> CorpalBrandon, are you 13 or older?
#1129 [16:59] <CorpalBrandon> yeo
#1130 [16:59] <CorpalBrandon> *Yep
#1131 [16:59] <urielsalis> ??> CorpalBrandon win/reinst
#1132 [16:59] <Absol> CorpalBrandon: You may need to reinstall the locally installed files that Minecraft puts into place.
#1133 [16:59] <Absol> CorpalBrandon: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1134 [16:59] <CorpalBrandon> Ah, thanks.
#1135 [16:59] <Faron> I have a question
#1136 [17:00] <urielsalis> Faron, just ask
#1137 [17:01] <Faron> I have a MacOS Mojave and I installed minecraft last night, whenever I try and open it it simply bounces and then nothing happens. It then gives me a pop-up a moment later saying something about the launcher quitting.
#1138 [17:01] <urielsalis> Faron, have you tried restarting?
#1139 [17:01] <Faron> I installed everything correct that I know of and tried to re-download it, rebooting the computer-- yes.
#1140 [17:01] <Faron> Computer had to reset for 2 hours while I updated it
#1141 [17:04] <Faron> Ive looked at videos to try and get the launcher to open but none work because they're outdated/dont have the same files as me with contradict everything
#1142 [17:09] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1143 [17:10] * Super_creeper_PL [webchat@host9.router4.tygrys.net] has joined #minecrafthelp
#1144 [17:10] <Super_creeper_PL> hello
#1145 [17:10] <Superpowers04> Hello what do you need help with?
#1146 [17:11] <Super_creeper_PL> I have error : could not connect to the server in minecraft launcher
#1147 [17:11] <Super_creeper_PL> I have tried all stuff I had to do: wifi reset etc
#1148 [17:11] <Super_creeper_PL> What could it be?
#1149 [17:12] <Superpowers04> It is probably caused by software conflicting with minecraft, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1150 [17:13] <Faron> ;_;
#1151 [17:13] <Super_creeper_PL> oh thanks
#1152 [17:14] <Super_creeper_PL> It could be discord
#1153 [17:14] <Super_creeper_PL> will let you know in a moment
#1154 [17:14] * purple [webchat@67.168.204.181] has joined #minecrafthelp
#1155 [17:14] <purple> I cant login to a minecraft realm
#1156 [17:14] <purple> whenever I try to connect I get a connection lost screen
#1157 [17:15] * purple [webchat@67.168.204.181] has quit. (Client Quit)
#1158 [17:15] <Superpowers04> Faron in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go, Then find "launcher_log.txt" or "launcher_log" and upload the contents of that to https://paste.ubuntu.com and give us the link
#1159 [17:16] * xrvox [webchat@71-90-81-126.dhcp.ftbg.wi.charter.com] has joined #minecrafthelp
#1160 [17:16] * UnknownTrainer [webchat@adsl-074-170-004-104.sip.clt.bellsouth.net] has joined #minecrafthelp
#1161 [17:16] <Faron> I saw the video doing the exact same thing, I dont gave the "Go" option on my mac
#1162 [17:16] <Super_creeper_PL> It worked, thanks!
#1163 [17:17] * xrvox [webchat@71-90-81-126.dhcp.ftbg.wi.charter.com] has quit. (Client Quit)
#1164 [17:18] <UnknownTrainer> I've been having issues migrating one of my old minecraft accounts. I easily converted my first account but my second one won't migrate
#1165 [17:18] * Super_creeper_PL [webchat@host9.router4.tygrys.net] has quit. (Quit: webchat.esper.net)
#1166 [17:19] <Lurks> UnknownTrainer have you read through this https://help.mojang.com/customer/portal/articles/438361?
#1167 [17:20] <UnknownTrainer> Yes, it didn't give me any help. I sent a help ticket to mojang but they look like their a month behind on responses
#1168 [17:21] <UnknownTrainer> I sent a ticket because I didn't remember the email I used for the account, but I've also tried all emails that I have so I don't think that's the issue
#1169 [17:23] <mattym> UnknownTrainer, You will need to wait for Mojang to reply.
#1170 [17:23] <UnknownTrainer> Alright, I figured as much, thanks for the help
#1171 [17:23] <UnknownTrainer> Alright, I figured as much, thanks for the help
#1172 [17:23] * UnknownTrainer [webchat@adsl-074-170-004-104.sip.clt.bellsouth.net] has left #minecrafthelp
#1173 [17:29] * Birdy2498 [webchat@104.220.27.44] has joined #minecrafthelp
#1174 [17:30] <Birdy2498> hello
#1175 [17:30] <Lurks> Birdy2498 hello
#1176 [17:30] <Birdy2498> I have played minecraft a while back and I know my username and password and I'm pretty sure my email and it says its all wrong
#1177 [17:31] <Lurks> Birdy2498 did u register before 2012?
#1178 [17:31] <Birdy2498> I think so
#1179 [17:32] <Lurks> Birdy2498 then you have to go through the process of migrating the account to mojang https://help.mojang.com/customer/portal/articles/775905
#1180 [17:32] * Ryster [webchat@adsl-72-146-15-153.shv.bellsouth.net] has joined #minecrafthelp
#1181 [17:32] <Birdy2498> I have already tried that and it says my username or password is invalid, thats my problem
#1182 [17:33] <Birdy2498> I was already tried doing that
#1183 [17:33] <urielsalis> Birdy2498, now you cannot reset your password unless you have a migrated account
#1184 [17:33] <Ryster> i have a problem where my minecraft launcher is refusing to download and it says failed to download minecraft launcher
#1185 [17:33] <urielsalis> Birdy2498, if you dont remember your password, you are going to need to email Mojang
#1186 [17:33] <urielsalis> ??> Birdy2498 account/send-email
#1187 [17:33] <Absol> Birdy2498: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1188 [17:33] <Absol> Birdy2498: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1189 [17:33] <Lurks> Ryster If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1190 [17:33] <urielsalis> ??> Ryster tools/hjt
#1191 [17:33] <Absol> Ryster: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1192 [17:33] <Absol> Ryster: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1193 [17:34] <Birdy2498> Are you serious? I really don't want to buy minecraft again
#1194 [17:34] <urielsalis> Birdy2498, email Mojang then
#1195 [17:34] <Birdy2498> I did they sent me here]
#1196 [17:35] <urielsalis> Birdy2498, that was a automated message
#1197 [17:35] <Ryster> here is the link
#1198 [17:36] <Ryster> https://paste.ubuntu.com/p/FHhXfxpFNS/
#1199 [17:36] <Ryster> https://paste.ubuntu.com/p/FHhXfxpFNS/
#1200 [17:36] <urielsalis> Ryster, thats quite a short report
#1201 [17:36] <Birdy2498> what do i do with this
#1202 [17:37] <urielsalis> Ryster, what is the full message?
#1203 [17:37] <urielsalis> Birdy2498, wait for Mojang to answer
#1204 [17:37] * Ryster [webchat@adsl-72-146-15-153.shv.bellsouth.net] has quit. (Client Quit)
#1205 [17:38] <Birdy2498> what am i supposed to do with that link?
#1206 [17:39] <urielsalis> Birdy2498, only messages starting with your name are for you
#1207 [17:39] * Ryster [webchat@adsl-72-146-15-153.shv.bellsouth.net] has joined #minecrafthelp
#1208 [17:40] <Ryster> i forgot to run it as administrator a ran it as admin here is report https://paste.ubuntu.com/p/qMHFTKNF57/
#1209 [17:40] <urielsalis> Ryster, what is the full error the launcher is throwing?
#1210 [17:40] * Ryster [webchat@adsl-72-146-15-153.shv.bellsouth.net] has quit. (Client Quit)
#1211 [17:51] <Faron> .3.
#1212 [18:20] * MrWorldwide_ISR [webchat@c-73-179-159-90.hsd1.fl.comcast.net] has joined #minecrafthelp
#1213 [18:21] <MrWorldwide_ISR> Hi, I was wondering if someone could help me with some technical issues for my Java Minecraft
#1214 [18:22] <MrWorldwide_ISR> everytime i launch singleplayer, my game crashes and i get this error: The game crashed whilst mouseclicked event handler
#1215 [18:22] <MrWorldwide_ISR> The game crashed whilst mouseclicked event handler Error: java.lang.IllegalStateException: failed to create a child event loop
#1216 [18:23] <CapFan67> MrWorldwide_ISR, I have about 15 minutes before I need to go.
#1217 [18:23] <MrWorldwide_ISR> And I get that same illegalstateexception error when i try to connect to a multiplayer server
#1218 [18:23] <MrWorldwide_ISR> oh hi!
#1219 [18:23] <CapFan67> MrWorldwide_ISR, That issue is usually one of two things: Antivirus or Java Settings.
#1220 [18:23] <MrWorldwide_ISR> the only antivirus i have on my computer is windows defender
#1221 [18:24] <CapFan67> MrWorldwide_ISR, Java settings are easy to test. Edit your profile and add this to your Java Arguments after a space: -Djava.net.preferIPv4Stack=true
#1222 [18:24] <MrWorldwide_ISR> where do i go to edit my profile?
#1223 [18:25] <CapFan67> MrWorldwide_ISR, start the launcher. Select Launch options. Click on the profile you normally run.
#1224 [18:25] <CapFan67> MrWorldwide_ISR, Oh! enable "Advanced Settings"
#1225 [18:26] <MrWorldwide_ISR> did that
#1226 [18:26] <CapFan67> MrWorldwide_ISR, After you add the new argument, it should look something like this: https://i.imgur.com/c7RfR2M.png
#1227 [18:27] <MrWorldwide_ISR> ok
#1228 [18:27] <MrWorldwide_ISR> i added it to the arguments
#1229 [18:27] <CapFan67> MrWorldwide_ISR, Save your profile, click back to News then test.
#1230 [18:27] * daisy [webchat@c-76-127-238-174.hsd1.ma.comcast.net] has joined #minecrafthelp
#1231 [18:28] * Hedgehogs4You [webchat@75-162-159-26.desm.qwest.net] has joined #minecrafthelp
#1232 [18:28] <daisy> I have forgotten my password, but cannot request a change email because my original email no longer exists. I need to change my account email ~ any help?
#1233 [18:28] <MrWorldwide_ISR> heyy!!! my game didnt crash!
#1234 [18:29] <Hedgehogs4You> Hi, I was wondering where the server download went
#1235 [18:29] <CapFan67> MrWorldwide_ISR, OUtstnading! Make sure you can load a world.
#1236 [18:29] <MrWorldwide_ISR> i did, broke a block and everything :)
#1237 [18:29] <CapFan67> daisy, You'll need to contact Mojang support. Do you need a link?
#1238 [18:29] <MrWorldwide_ISR> testing multiplayer server now
#1239 [18:29] <CapFan67> MrWorldwide_ISR, I'm very glad it's working. Enjoy!
#1240 [18:29] <CapFan67> Hedgehogs4You, Do you need a link to 1.14 server .jar?
#1241 [18:30] <Hedgehogs4You> yes, please
#1242 [18:30] <daisy> I tried the link, but it asks for my user name and password which I do not have
#1243 [18:30] <CapFan67> Hedgehogs4You, https://www.minecraft.net/en-us/download/server/
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#1245 [18:31] * hjadams [webchat@174-086-176-240.dhcp.chtrptr.net] has joined #minecrafthelp
#1246 [18:31] <hjadams> i need help
#1247 [18:31] <Hedgehogs4You> thank you!
#1248 [18:31] <Etthen_Relov> My minecraft cannot launch D:
#1249 [18:31] <CapFan67> daisy, requesting help requires telling them which account you have. Tell them the profile/username. Submit with your current email so you get a response, but explain about your old email as the issue.
#1250 [18:31] * Hedgehogs4You [webchat@75-162-159-26.desm.qwest.net] has quit. (Client Quit)
#1251 [18:32] <CapFan67> Etthen_Relov, I only have a few minutes, but let's see what progress we can make. What happens when you try?
#1252 [18:32] <Lurks> hjadams state the issue, no point screaming for help
#1253 [18:32] <daisy> ok i'll try that ~ could you send the link?
#1254 [18:32] <CapFan67> hjadams, what do you need help with?
#1255 [18:32] <Superpowers04> daisy, https://help.mojang.com/customer/portal/emails/new
#1256 [18:32] <CapFan67> Ah! Lurks to the rescue.
#1257 [18:32] <Lurks> erm hm... capfan67 lol
#1258 [18:32] <CapFan67> ??> daisy account/send-email
#1259 [18:32] <Absol> daisy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1260 [18:32] <Absol> daisy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1261 [18:32] <hjadams> so i thought mojang.com so i logged in it turns out it mojang.net because I got my account in 2013 but didnt know. I watched video to change name but wrong thing and throuhg wrong wesbtie. now i cant play servers
#1262 [18:32] <Etthen_Relov> It says "game Crash" an unexpected issue has occoured, I just downloaded it
#1263 [18:33] <hjadams> i logged in on wrong website where u go if account made in 2012
#1264 [18:33] * daisy [webchat@c-76-127-238-174.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#1265 [18:33] <CapFan67> Etthen_Relov, Do you see a "more details" link you can click?
#1266 [18:33] <Etthen_Relov> Nope, just a close button
#1267 [18:33] <hjadams> this is legit discord
#1268 [18:33] <Etthen_Relov> And I just bought Minecraft and downloaded it btw
#1269 [18:33] <hjadams> but can u help
#1270 [18:34] <CapFan67> Etthen_Relov, Does the launcher crash? or does the client crash when you click "Play"?
#1271 [18:34] <Etthen_Relov> Client crashes when I click play
#1272 [18:34] <Lurks> hjadams i didn't quite catch that, did you end up putting your details in a phishy website?
#1273 [18:34] * Ethan_Bennett [webchat@192.232.168.103] has joined #minecrafthelp
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#1275 [18:35] <CapFan67> Etthen_Relov, That can happen if you have incompatible software loaded. Absol will give you instructions to run a report that we can use to scan for known incompatible software:
#1276 [18:35] <CapFan67> ??> Etthen_Relov tools/hjt
#1277 [18:35] <Absol> Etthen_Relov: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1278 [18:35] <Absol> Etthen_Relov: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1279 [18:35] <Etthen_Relov> Okay
#1280 [18:36] <Superpowers04> Ettgen_Relov, Also you should probably remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1281 [18:36] <CapFan67> hjadams, If you're looking for a site to login with username and password, Mojang doesn't do that anymore. To manage your account, you must migrate to a Mojang account.
#1282 [18:36] <Ethan_Bennett> Hello I haven't used my old Minecraft Account in years but I received an email today stating that my account has been migrated. I did not authorize this and I suspect that someone has stolen my account.
#1283 [18:36] <CapFan67> Ethan_Bennett, What is your profile/character name?
#1284 [18:37] <hjadams> how
#1285 [18:37] <CapFan67> ??> hjadams account/migrate
#1286 [18:37] <Ethan_Bennett> Its been so long I cant quite remember I believe it was Bloodocean 24
#1287 [18:37] <Absol> hjadams: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
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#1289 [18:38] <Etthen_Relov> CapFan67 I cant run it it says Run time error 326, resource with identifiier VERSION not found
#1290 [18:39] <CapFan67> Ethan_Bennett, Bloodocean24 doesn't exist. I was asking to see if your account had been migrated. If not, you may have a phishing email. If you don't remember your profile name, I can't check. If you want to open a ticket with Mojang about a stolen account, I can give you a link.
#1291 [18:39] <hjadams> it says i changed my user
#1292 [18:40] <CapFan67> Etthen_Relov, I just downloaded hjt and tested. seems to be working fine. hmmm
#1293 [18:41] <Ethan_Bennett> I I just wrote a ticket with Mojang support and the email I received directed my to the Mojang support Site.
#1294 [18:41] <CapFan67> hjadams, After migrating your account, you will login with email and password.
#1295 [18:41] <CapFan67> Ethan_Bennett, If you read the email, this channel is for technical issues (such as client crashes). We can't help with account issues. We're not Mojang.
#1296 [18:43] <CapFan67> Etthen_Relov, I need to head out. I'm sorry we couldn't find which software caused your client to hang. Two things: The most common cause is overlays and bundleware. Disable all overlays (such as discord), then run ADWCleaner, which Absol will link:
#1297 [18:43] <Ethan_Bennett> Oh sorry that is my mistake.
#1298 [18:43] <CapFan67> ??> Etthen_Relov av/adwcleaner
#1299 [18:43] <Absol> Etthen_Relov: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1300 [18:43] <Absol> Etthen_Relov: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1302 [18:43] <Etthen_Relov> Thanks
#1303 [18:43] <CapFan67> Off I go to fix dinner for the family. take care, folks.
#1304 [18:43] <CapFan67> *AFK*
#1305 [18:44] <iHeatz> Hey guys, I've been having some problems with account migration. Can someone help me?
#1306 [18:44] <Ethan_Bennett> Anyway thank you for your time.
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#1311 [18:49] <Etthen_Relov> I need help my minecraft wont launch when the play button is pressed in the launcher it just says game crash when I do.
#1312 [18:50] <Lurks> Etthen_Relov does a crash report pop up?
#1313 [18:50] <Etthen_Relov> Nope
#1314 [18:51] <Lurks> Etthen_Relov did you run the ADWCleaner?
#1315 [18:51] <Etthen_Relov> Lurks Yes, my computer restarted after finding 10 threats
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#1318 [18:54] <minminnie> Hi, my significant other is having issues with the new Minecraft update, when he loads it, the loading bar will turn red and load about 1/3 of the way then his entire computer will shut off. There is no "warning" message, no crash file, nothing.
#1319 [18:55] <webrosc> minminnie, as in power off, or bluescreen?
#1320 [18:55] <minminnie> power off completely.
#1321 [18:55] <minminnie> black screen
#1322 [18:56] <kayden> hi whenever i try to use minecraft it says it crashes and says java.land.illegalstateexeption
#1323 [18:56] * Manny [webchat@cpe-184-56-105-99.neo.res.rr.com] has joined #minecrafthelp
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#1325 [18:56] <webrosc> minminnie, sounds like something else is having isses, like the gpu, or ram, not minecraft itself, minecraft is just the final straw
#1326 [18:56] <minminnie> how should I go about diagnosing that ?
#1327 [18:56] <Etthen_Relov> Lurks Hello?
#1328 [18:57] <kayden> hello
#1329 [18:57] <minminnie> It's only the newest update, we play ARK, and we play all kinds of other high-end games, so I'm not sure why MC is all that does it.
#1330 [18:58] * SterlingGrey [webchat@73.109.57.36] has joined #minecrafthelp
#1331 [18:58] <SterlingGrey> game keeps crashing with same error message
#1332 [18:58] <Manny> Hello i was on minecraft and i recently updated minecraft its 1.14 and i typed in host servers to play miniature games on the server and somehow it wont allow me to play games in the server and also i cant press or type in commands to chat or start event games
#1333 [18:58] * Mike_T [webchat@c-67-181-143-118.hsd1.ca.comcast.net] has joined #minecrafthelp
#1334 [18:59] <kayden> sterling you got same problem?
#1335 [18:59] <Mike_T> hey everyone. When i go to claim my copy of Win10 the code section is completely empty
#1336 [18:59] <SterlingGrey> same problem as?
#1337 [18:59] <Superpowers04> Mike_T, That offer ended awhile ago
#1338 [19:00] <Mike_T> I thought it was open for every account that was created before a certain date?
#1339 [19:00] <kayden> does anyone know how to fix java.lang.illegalstateexception
#1340 [19:01] <SterlingGrey> I don't, sorry
#1341 [19:01] <Superpowers04> Mike_T, "If you purchased Minecraft: Java Edition after October 19th, 2018, the button will not be there"
#1342 [19:01] <Manny> Sterlinggrey you got a quick second
#1343 [19:01] <SterlingGrey> yes
#1344 [19:01] * kayden [webchat@96-41-216-46.dhcp.elbg.wa.charter.com] has quit. (Quit: webchat.esper.net)
#1345 [19:02] <Manny> Hi sterlinggrey im sorry to bother you but can i ask you a quick question and see if you can help me out
#1346 [19:02] <SterlingGrey> alright
#1347 [19:03] <Superpowers04> Manny, What do you need help with?
#1348 [19:03] <Mike_T> I purchased it when it was first even available on PC. So the button is there. It takes me to the claim site. But the code section doesnt auto populate
#1349 [19:03] * Etthen_Relov [webchat@108-220-165-153.lightspeed.dctril.sbcglobal.net] has joined #minecrafthelp
#1350 [19:03] <Mike_T> I submitted a ticket but no replay in about 2 weeks
#1351 [19:03] <Manny> awesome. I recently updated minecraft 1.14 that's the latest version on the application and i got couple host servers that is hosted by other people and when i enter some of them i try to play a game in the server and some how the command buttons doesnt work nor it wont let me chat or start a game with others
#1352 [19:04] <Etthen_Relov> Hello my minecraft crashes whenever I press play, there is no error message it just says 'Game Crash"
#1353 [19:05] <Manny> Superpowers04 are you still their or no?
#1354 [19:05] * bololuke [webchat@pool-71-184-221-194.bstnma.fios.verizon.net] has joined #minecrafthelp
#1355 [19:05] <Superpowers04> Etthen_Relov, Check https://minecraftirc.net/support-articles/known-incompatible-software/ and seeif you have any incompatible software
#1356 [19:06] * Mike_T [webchat@c-67-181-143-118.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1357 [19:06] <Superpowers04> Manny, Chack your controls to make sure your keys are bound correctly
#1358 [19:06] * Saltyen [webchat@86.99.92.176] has joined #minecrafthelp
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#1360 [19:06] <bololuke> Hey, I'm crashing whenever I load into a singleplayer survival world. When I'm in the loading screen, a black square shows up in the middle of my screen. I've tried reinstalling three times now and nothing works out
#1361 [19:06] <SterlingGrey> Etthen_Relov does it not give you an option to see crash details?
#1362 [19:06] <Manny> I did that and everything is correct the way i wanted
#1363 [19:07] <bololuke> just the "game crash" on the launcher
#1364 [19:07] <Saltyen> Minecraft mojang screen freezes when loading halfway and continues after a while. And the fps of the world barely crosses 4. What should I do?
#1365 [19:08] <Superpowers04> ??> bololuke launcher/crash-log
#1366 [19:08] <Absol> bololuke: We need to see your crash log, which is created after a crash.
#1367 [19:08] <Absol> bololuke: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1368 [19:08] <Manny> Saltyen Have you tried to put your fps in unlimited
#1369 [19:08] <Etthen_Relov> SterlingGrey No it does not
#1370 [19:09] <Saltyen> no it is usually set at 120-140 as this is the only limit my laptop can handle
#1371 [19:09] <Superpowers04> Manny, Try another server and see if it works
#1372 [19:09] <Manny> I did that too and i still get the same answer
#1373 [19:10] <Saltyen> Manny, I should mention that I recently partitioned my harddrive into two separate virtual drives
#1374 [19:10] <Etthen_Relov> Superpowers04 I checked and I have nothing on the list
#1375 [19:11] <Superpowers04> ??> Etthen_Relov tools/hjt
#1376 [19:11] <Manny> It still won't effect it
#1377 [19:11] <Absol> Etthen_Relov: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1378 [19:11] <Absol> Etthen_Relov: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1379 [19:12] <Etthen_Relov> Superpowers04 Someone told me to do this earlier and It would not run
#1380 [19:12] <bololuke> Superpowers04 https://paste.ubuntu.com/
#1381 [19:12] <Etthen_Relov> Superpowers04 It still does not run
#1382 [19:12] <Superpowers04> bololuke, I need the link from the paste
#1383 [19:13] <Superpowers04> Etthen_Relov, What operating system?
#1384 [19:13] * QuizZle [webchat@214.sub-174-255-4.myvzw.com] has joined #minecrafthelp
#1385 [19:13] <Etthen_Relov> Windows 10
#1386 [19:14] <QuizZle> Minecraft crashes on the Mojang loading screen
#1387 [19:14] <Superpowers04> Etthen_Relov, What happens when you try to run it?
#1388 [19:14] <QuizZle> it gets close to finishing the loading and then crashes
#1389 [19:15] <Superpowers04> QuizZle, Check https://minecraftirc.net/support-articles/known-incompatible-software/ and see if you have any incompatible software
#1390 [19:15] * QuizZle [webchat@214.sub-174-255-4.myvzw.com] has quit. (Client Quit)
#1391 [19:16] <SterlingGrey> QuizZle do you look at the report?
#1392 [19:16] <bololuke> Superpowers04 https://paste.ubuntu.com/p/mwhFKBXsZy/
#1393 [19:17] <Superpowers04> bololuke, Your game doesnt have enough ram/memory to run, how much ram do you have?
#1394 [19:17] <bololuke> 8gb
#1395 [19:17] <Superpowers04> SterlingGrey, QuizZle left
#1396 [19:18] <Superpowers04> bololuke, Have you changed the amount of ram allocated to minecraft?
#1397 [19:18] <bololuke> I don't think i have, how would i change that? Superpowers04
#1398 [19:19] <Superpowers04> ??> bololuke launcher/more-ram
#1399 [19:19] <Absol> bololuke: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#1400 [19:19] <Superpowers04> bololuke, also check https://minecraftirc.net/support-articles/known-incompatible-software/ and see if you have any incompatible software
#1401 [19:23] <bololuke> Superpowers04, did everything the forum said to and i'm still having the same problem. is there anywhere i can show you a screenshot of my game while im loading into a world?
#1402 [19:23] <Manny> Superpower04 do you know what i can do to fix this situation?
#1403 [19:23] <mattym> ??> bololuke info/vars
#1404 [19:24] <Absol> bololuke: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#1405 [19:24] <Superpowers04> Manny No sorry
#1406 [19:24] <Manny> Do you know who i can contact or what i can do
#1407 [19:24] <mattym> Manny, Are you sure the servers you are using offer those game types?
#1408 [19:26] <Manny> yes
#1409 [19:26] <mattym> Manny, Then speak with the servers staff/support.
#1410 [19:27] <Manny> on minecraft website or the host
#1411 [19:27] <mattym> Manny, The servers.
#1412 [19:27] <Manny> ok thank you
#1413 [19:28] * bell [webchat@99-28-155-129.lightspeed.frsnca.sbcglobal.net] has joined #minecrafthelp
#1414 [19:29] <bell> i am having trouble downloading releases to play the game.
#1415 [19:29] <mattym> bell, Explain the problem you are having.
#1416 [19:30] * andre [webchat@dyn216-8-146-44.ADSL.mnsi.net] has joined #minecrafthelp
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#1419 [19:30] <bell> i will press download release and it will get t certain points in the download then says error cant save the certain link.
#1420 [19:31] * mrochford [webchat@159.220.58.5] has joined #minecrafthelp
#1421 [19:31] <mattym> ??> bell error/download
#1422 [19:31] <Absol> bell: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1423 [19:32] <mrochford> I bought minecraft way back in the day. I got a migration email from mojang but I am unable to login into my account or reset the password. I have email support but never got a response. Anyone have any ideas?
#1424 [19:32] <mattym> mrochford, When did you send in the support request?
#1425 [19:32] * bell [webchat@99-28-155-129.lightspeed.frsnca.sbcglobal.net] has quit. (Client Quit)
#1426 [19:32] <SterlingGrey> game keeps crashing, report says something with the spruce block
#1427 [19:32] <mattym> ??> SterlingGrey launcher/log
#1428 [19:32] <Absol> SterlingGrey: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1429 [19:33] <mrochford> mattym April 1st
#1430 [19:33] <mattym> mrochford, https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
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#1432 [19:34] <mrochford> Wow. That has be quite the back log.
#1433 [19:35] <mrochford> mattym thanks for the link. I guess I could have looked a little harder to find the answer.
#1434 [19:36] * paula [webchat@dynamic-186-30-13-44.dynamic.etb.net.co] has joined #minecrafthelp
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#1437 [19:37] <paula> no me deja ingresar
#1438 [19:37] <Lurks> paula sorry, english please
#1439 [19:39] * mrochford [webchat@159.220.58.5] has quit. (Quit: webchat.esper.net)
#1440 [19:39] <paula> not let me enter
#1441 [19:39] <paula> please help
#1442 [19:40] <mattym> paula, You will need to explain exactly what the problem is.
#1443 [19:42] <SterlingGrey> https://paste.ubuntu.com/p/tKkMM4tDqc/
#1444 [19:43] <mattym> ??> SterlingGrey win/reinst
#1445 [19:43] <Absol> SterlingGrey: You may need to reinstall the locally installed files that Minecraft puts into place.
#1446 [19:43] <Absol> SterlingGrey: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1447 [19:45] <paula> is that it appears to me that the download could not be saved
#1448 [19:45] <mattym> ??> paula error/download
#1449 [19:45] <Absol> paula: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#1453 [20:11] * hnandra [webchat@97e4f63d.skybroadband.com] has joined #minecrafthelp
#1454 [20:11] <hnandra> is anyone else not receiving password reset emails?
#1455 [20:12] <SterlingGrey> Absol thank you, that did work
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#1457 [20:14] <hnandra> Absol
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#1459 [20:22] * Pujak7 [webchat@c-73-210-251-209.hsd1.in.comcast.net] has joined #minecrafthelp
#1460 [20:22] <Pujak7> hello
#1461 [20:22] <Pujak7> having issue with realms?
#1462 [20:23] <Lurks> Pujak7 i've heard many issue with realm
#1463 [20:24] <Pujak7> i would imagine
#1464 [20:25] * Andy [webchat@162-199-185-63.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#1465 [20:25] <Pujak7> Purchase succeeded but we couldn't create your realm right now. We will create your realm Asap check back later
#1466 [20:25] <Pujak7> ^
#1467 [20:25] <Pujak7> current problem im having trying to resolve
#1468 [20:26] <Lurks> Pujak7 not quite sure how to solve that 1, wonder if other volunteers about or it's all up to mojang
#1469 [20:27] <Andy> Hi all,
#1470 [20:27] <Andy> I have forgotten my password and can't receive password reset emails. They don't appear in my spam folder or anywhere else.
#1471 [20:28] * Madne55 [webchat@pool-98-114-32-125.phlapa.fios.verizon.net] has joined #minecrafthelp
#1472 [20:29] <Lurks> Andy you'll have to contact mojang support about getting it changed for you, require transaction ID/gift code, more info about email https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails, about transaction ID https://help.mojang.com/customer/portal/articles/361380
#1473 [20:30] <Madne55> My account email was somehow changed can you help me change it back? I cannot log into my account
#1474 [20:32] <Lurks> Madne55 we're volunteers and don't have access to account to be able to do that here, you'll have to contact mojang support
#1475 [20:32] <Andy> oof... I have a ticket open but according https://help.mojang.com/customer/portal/articles/359446 "We're currently replying to cases received on March 23" looks like I will be waiting a while...
#1476 [20:32] <Madne55> thats why i am looking for help
#1477 [20:32] <Lurks> Andy unfortunately yes
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#1479 [20:33] <Madne55> theres no way to speed up this process at all?
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#1481 [20:33] <Lurks> Madne55 no, sorry
#1482 [20:35] <Dom> I got a docter who skin pack sevral years ago now I can't find it help please
#1483 [20:35] <Madne55> I already bought minecraft and now I cannot play it because someone switched my email without my knowledge?
#1484 [20:37] * Niko [webchat@c-71-231-136-9.hsd1.wa.comcast.net] has joined #minecrafthelp
#1485 [20:37] <Niko> How do i get a refund
#1486 [20:37] <Lurks> Niko https://help.mojang.com/customer/portal/articles/359338
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#1489 [20:44] <Niko> Will it take over a month to get the refund?
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#1492 [20:45] <NightTheNoober> I need help with something
#1493 [20:46] <Dom> Help i got a doctor who skin pack several years ago now I don't have it
#1494 [20:47] <NightTheNoober> I need help fixing something
#1495 [20:47] <NightTheNoober> https://www.reddit.com/r/Minecraft/comments/bksohx/minecraft_wont_load_after_i_undownloaded_and/
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#1505 [22:14] <callumsmum> I paid $40 and downloaded Minecraft for my son. He cant join the online server - it just crashes
#1506 [22:24] <Superpowers04> callumsmum, Does it close out the game or pop up with an error message?
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#1510 [23:34] <Haydo> hey, im having a really weird issue i cant fid a fix for anywhere on google. every time i try to launch the game, even after completely uninstalling the game and java it just crashes. i used to be able to get to the main screen but now i cant even get that far.
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#1512 [23:46] <Justin> Hello! I have an old Minecraft account and a very old Yahoo email to go with it. Can't seem to get around it as I haven't been able to access my yahoo account in years. I would love any advice on what to do to access my old account
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