#1 [00:13] * YoIneedhelp [webchat@cpe-66-91-254-215.hawaii.res.rr.com] has joined #minecrafthelp
#2 [00:14] <YoIneedhelp> Hey guys I'm getting a error message on my launcher about server connection. I restarted my computer and router, reinstalled Minecraft and updated my Java. It worked for a bit, but now it's unable to even download the 1.14 .jar
#3 [00:15] <CapFan67> YoIneedhelp, What are you doing when you get the server connection message? Logging in?
#4 [00:15] <YoIneedhelp> No, I'm trying to start the game I've already logged in
#5 [00:16] <CapFan67> YoIneedhelp, When you get the error, does the dialog box also show a "more details" link?
#6 [00:17] <YoIneedhelp> um no it comes up with a box that says ERROR :( Failed to download file. 1.14.json
#7 [00:18] <CapFan67> YoIneedhelp, Let's look at the launcher_log.txt file. Do you know how to navigate to your .minecraft folder, or do you need instructions?
#8 [00:19] <YoIneedhelp> I'm in it rn do u want me to send the whole thing?
#9 [00:19] <CapFan67> YoIneedhelp, open the Launcher_log.txt file and paste the full contents to the site Absol will provide you with:
#10 [00:19] <CapFan67> ??> YoIneedhelp paste
#11 [00:19] <Absol> YoIneedhelp: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#12 [00:21] <YoIneedhelp> okay great here's the link https://paste.ubuntu.com/p/tTSpvgVC7J/
#13 [00:23] <CapFan67> YoIneedhelp, If you click this link, does a download start: https://launcher.mojang.com/v1/objects/7a762a59345c13af7d87111207a93f5a8607f6c0/client.jar
#14 [00:24] <YoIneedhelp> yes
#15 [00:24] <YoIneedhelp> should I run it?
#16 [00:25] <CapFan67> YoIneedhelp, Ok, so the issue is on your end then. Let's rename and place this one file and then see if it continues, or gets hung up on a different file. Rename that file to 1.14.jar and place it in .minecraft\versions\1.14\
#17 [00:25] <CapFan67> YoIneedhelp, After you rename and place that file, try running the game again and see if it works, or hangs on a different file.
#18 [00:26] <YoIneedhelp> k Thank you! I'll let you know what happens
#19 [00:30] <YoIneedhelp> Yay! it worked thank you!
#20 [00:30] <CapFan67> YoIneedhelp, Great! Enjoy!
#21 [00:54] * con [webchat@c-69-244-164-72.hsd1.mi.comcast.net] has joined #minecrafthelp
#22 [00:55] <con> so i have the same emial for my mojang account and i couldnt think of the password so i clicked forgot password and i changed it and everything then when i go to login it says incorrect password when i just changed the password
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#24 [01:12] * Jack is now known as Guest41304
#25 [01:13] <Guest41304> Im having trouble migrating my account and i feel like ive tried everything to make it work.
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#27 [01:28] <Guest41304> hello?
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#31 [03:25] * emma [webchat@cpe-121-211-36-19.bwui-cr-001.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#32 [03:25] <emma> hi
#33 [03:25] <emma> can someone help me
#34 [03:56] * AridLaurens [webchat@94-215-212-163.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#35 [03:57] <AridLaurens> Hello, I am having trouble loggin into the minecraft website to purchase minecraft. The website doesn't respond when I try to log in and says I already have an account when I try to make the purchase. Can you help me with this?
#36 [04:28] <AridLaurens> im still here
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#39 [04:55] <AridLaurens> Hello?
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#45 [05:36] <josh3493> mirgration issue/account issue
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#47 [05:37] <josh3493> i am unable to log into minecraft.net or mojang but can log into the minecraft launcher on my pc using my username and password
#48 [05:38] <kieran_malone> why i press play on minecraft this popes up java(tm) platform SE BINARY IS NOT RESPONDING then the game crasges
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#53 [05:41] <josh3493> mirgration/account issues
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#55 [05:58] * Plubba [webchat@cpc69057-oxfd26-2-0-cust117.4-3.cable.virginm.net] has joined #minecrafthelp
#56 [05:58] <Plubba> Help me please!
#57 [05:59] <Plubba> Hello?
#58 [06:01] <Plubba> ???
#59 [06:02] <Plubba> I log on to the game press play 1.14 and it opens up the loading screen the red loading bar gets to about 11/12 of the way there then stops the game freezesa and I cant play the game at all
#60 [06:02] <Plubba> What shall I do?
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#62 [06:43] * teunneloepie [webchat@ip4da8e944.direct-adsl.nl] has joined #minecrafthelp
#63 [06:44] <teunneloepie> I have a question: when i try to launch 1.14 I get this error: The game crashed whilst rendering overlay. what can i do about it?
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#68 [06:51] * zerkbzbz [webchat@c-5eea31cb-74736162.cust.telenor.se] has joined #minecrafthelp
#69 [06:53] <zerkbzbz> hi! whenever i try to launch minecraft its says gamecrash and then in the crashfiles it says Failed to write core dump. Minidumps are not enabled by default on client versions of Windows. and ive tried a lot of different "solutions" but yesterday one of them worked but now im back at square one. I bought the game yesterday and have only been able t
#70 [06:53] <zerkbzbz> o play it once
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#73 [07:06] * teunneloepie [webchat@ip4da8e944.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#74 [07:09] * Davide0695 [webchat@adsl-183.37.6.1.tellas.gr] has joined #minecrafthelp
#75 [07:09] <Davide0695> hello
#76 [07:11] * Davide0695 [webchat@adsl-183.37.6.1.tellas.gr] has quit. (Client Quit)
#77 [07:15] <zerkbzbz> hi
#78 [07:26] * Yao [webchat@209.6.175.90] has joined #minecrafthelp
#79 [07:26] <Yao> When I try to launch Minecraft, it says "failed to connect to server"
#80 [07:27] * Yao [webchat@209.6.175.90] has quit. (Client Quit)
#81 [07:36] * kyiku [webchat@67-225-12-65.prna.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#82 [07:37] <kyiku> i highkey want my windows 10 edition bro
#83 [07:38] * D4n1t0 [webchat@83-228-44-195.ip.btc-net.bg] has joined #minecrafthelp
#84 [07:39] <D4n1t0> Why my MC acount deleted?
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#86 [07:46] * CorruptedCrimson [webchat@78-70-209-78-no156.tbcn.telia.com] has joined #minecrafthelp
#87 [07:46] <CorruptedCrimson> hey uhm, so it's me again..
#88 [07:46] <CorruptedCrimson> i had some problems yesterday with a friend joining me
#89 [07:46] <CorruptedCrimson> on a WAN server
#90 [07:46] <CorruptedCrimson> and I was told to remove the "server-ip" from the server,properties file to see if it would work, but at that time he went to bed
#91 [07:46] <CorruptedCrimson> but we're here again and it's still not working.
#92 [07:47] <CorruptedCrimson> again, we have another WAN server that is on 1.13.2 and works flawlessly every time i open and he joins.
#93 [07:50] <CorruptedCrimson> and it doesn't even show up in the console that he is trying to join
#94 [07:51] * Kurogami [webchat@dhcp-077-248-225-157.chello.nl] has joined #minecrafthelp
#95 [07:51] <Kurogami> Hello; My game just crashed and gave me this in the logs: Process crashed with exit code -805306369
#96 [07:51] <Kurogami> How does one fix this?
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#98 [08:07] <CorruptedCrimson> anybody here?
#99 [08:08] <Morrolan> CorruptedCrimson: Does he get an error when connecting? Are both servers on the same physical machine?
#100 [08:09] <CorruptedCrimson> He gets this. http://prntscr.com/nljqll And yes, both servers are hosted on the same PC.
#101 [08:10] <tyteen4a03> Morrolan: \o
#102 [08:10] <Morrolan> Alright, in this case I would assume you had to specify a different port for one of the two servers, CorruptedCrimson? :)
#103 [08:10] <Morrolan> tyteen4a03: Hey, it's been a while. :)
#104 [08:11] <CorruptedCrimson> Yes, one of the ports are on 25565 and one is one 25549
#105 [08:11] <Morrolan> Does your friend specify that port when connecting?
#106 [08:11] <CorruptedCrimson> Yes
#107 [08:11] <CorruptedCrimson> using a colon and the 5 numbers.
#108 [08:11] <Morrolan> Sounds good. Is your friend in the same network as you, or does it go via the public internet?
#109 [08:12] <CorruptedCrimson> It's a WAN server. he is from another country and is in another country.
#110 [08:12] <Morrolan> Alright. Did you configure port forwarding for the new port, like you did for the first server?
#111 [08:13] <CorruptedCrimson> Yes, in my default gateway. Set both LAN & WAN ports to the same.
#112 [08:13] <CorruptedCrimson> Like i did on my other one.
#113 [08:13] <Morrolan> Are you able to quickly launch the server, and tell us (in a private message if you'd like) your IP, so I can give it a try?
#114 [08:13] <CorruptedCrimson> Sure, do you have discord?
#115 [08:14] <urielsalis> CorruptedCrimson: you can use /msg Morrolan <yourt message>
#116 [08:14] <CorruptedCrimson> Oh okay
#117 [08:14] <CorruptedCrimson> My IPv4 or my location ip?
#118 [08:14] <CorruptedCrimson> location right?
#119 [08:14] <Morrolan> Your public IP which your friend will use to connect.
#120 [08:14] <Morrolan> Ie the one which is neither 192.168... nor 10....
#121 [08:15] <CorruptedCrimson> Did you get the message?
#122 [08:15] <CorruptedCrimson> /msg doesnt seem to work.
#123 [08:16] <Morrolan> I did. If you're using the webclient, you might see a new tab with a private conversation.
#124 [08:16] <CorruptedCrimson> Yes, a new whole tab?
#125 [08:16] <CorruptedCrimson> Didn't get any...
#126 [08:16] <Morrolan> Hmm, long time since I used the web client, might be different than I remember. Your message arrived, at any rate. :D
#127 [08:17] <CorruptedCrimson> Haven't gotten any message...
#128 [08:17] <Morrolan> Is the Minecraft server running? Since I am, currently, unable to connect to that IP, on either port 25565 or 25549
#129 [08:17] <CorruptedCrimson> 25565
#130 [08:18] <CorruptedCrimson> Me, myself, use my own IPv4 Adress with the port to connect, and it works fine.
#131 [08:18] <Morrolan> Your router will likely handle that request internally, so that might not be representative.
#132 [08:18] <Morrolan> Is it possible that your server's internal IP changed, so the port forwarding rule does not match anymore?
#133 [08:18] <CorruptedCrimson> Yeah, I got that part.
#134 [08:18] <Morrolan> Might have happened if you eg rebooted the server.
#135 [08:19] <CorruptedCrimson> What do you mean? My IPv4?
#136 [08:19] <Morrolan> The one which likely starts with 192.168 or 10.
#137 [08:19] <CorruptedCrimson> Oh, nope it's the same.
#138 [08:20] <CorruptedCrimson> Haven't restarted my router since.
#139 [08:21] <Morrolan> Hey, Hey, we just noticed that you seem to have made a typo in the IP you sent me. With the proper one I am able to connect, so that's good so far.
#140 [08:21] <Morrolan> Can you launch the second Minecraft server on port 25549 now, so we can check that one?
#141 [08:22] <CorruptedCrimson> Okay, hold on... I also changed it to 25548 so I could try and change the other one to 25565 (the one that isn't working, hold on.
#142 [08:22] <CorruptedCrimson> Should be up and running now.
#143 [08:24] <Morrolan> Ok, so right now there is one running on 25565 and one on 25548, but none on 25549. Is that correct?
#144 [08:24] <CorruptedCrimson> Correct
#145 [08:25] <Morrolan> Wonderful. I, and our testing bot, were able to connect to both. Is your friend around perchance, to see if he can connect to both, right now?
#146 [08:25] <CorruptedCrimson> I could maybe get him here.
#147 [08:25] <Morrolan> That'd be great.
#148 [08:25] <CorruptedCrimson> Just hold on for a minute.
#149 [08:25] <Morrolan> Sure thing. Me, or one of the other guys who's around, will pick it up when he's here. :)
#150 [08:29] * Leax [webchat@ti0113a330-0751.bb.online.no] has joined #minecrafthelp
#151 [08:29] <CorruptedCrimson> That's him
#152 [08:29] <Leax> yes
#153 [08:29] <CorruptedCrimson> Morrolan
#154 [08:29] <Morrolan> Leax: Cool. Can you try to connect to CorruptedCrimson's server, first the one on port 25565, then the one on port 25548?
#155 [08:30] <Morrolan> (Mind that it's 25548 right now, not 25549 :))
#156 [08:30] <CorruptedCrimson> ^^
#157 [08:30] <Kurogami> Does someone know how to fix "Process crashed with exit code -805306369"?
#158 [08:31] <Morrolan> Kurogami: I'm about to head off for work, but just stick around for a bit, someone else will pick you up. :)
#159 [08:33] <CapFan67> Morrolan, Hi. That's often caused by incompatible software running on your computer. Let's take a look:
#160 [08:33] <CapFan67> er, Kurogami ...
#161 [08:33] <CapFan67> ??> Kurogami tools/hjt
#162 [08:33] <Absol> Kurogami: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#163 [08:33] <Absol> Kurogami: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#164 [08:38] * KLG___KLG [webchat@nat-gw-32.koba.pl] has joined #minecrafthelp
#165 [08:38] <Leax> none of the ip's worked
#166 [08:38] <KLG___KLG> so i wanted to migrate my minecraft account into mojang account but i dont remember my email account or dont have access to it
#167 [08:39] <CorruptedCrimson> Morrolan I was thinking, should having IPv6 be a problem?
#168 [08:39] * KLG___KLG [webchat@nat-gw-32.koba.pl] has quit. (Client Quit)
#169 [08:40] <Morrolan> CorruptedCrimson: Shouldn't, no.
#170 [08:41] <Morrolan> Leax: Are you able to play on other servers?
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#172 [08:50] * Athene528 [webchat@75-167-6-254.phnx.qwest.net] has joined #minecrafthelp
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#174 [08:52] <Athene528> Uh, I forgot my password & maybe email as I only remember logging in with my account name which I can't anymore. I tried resetting password but I receive no emails at all, what do I do? My account was bought like 2012
#175 [08:54] <Morrolan> Did you ever do the migration to a Mojang account, from which point on you have had to sign in with an e-mail instead of a username?
#176 [08:55] <Athene528> I think I did because it says its migrated already and I assume since I don't get the emails something must be wrong
#177 [08:55] <Morrolan> I take it you already checked your spam folder, along with other e-mail addresses you might have used?
#178 [08:56] <Athene528> yes, I did not receive any emails at all
#179 [08:57] <Leax> Morrolan i am able to play the other servers in 1.13.2
#180 [08:58] <Morrolan> Athene528: Then your best bet will be to contact Mojang's customer support (https://help.mojang.com/customer/portal/emails/new) and provide them with your transaction ID (https://help.mojang.com/customer/portal/articles/361380-what-is-a-transaction-id-) which you can find on your credit card statements from back then.
#181 [09:00] <Morrolan> Leax: Curious. Are you familiar with how to open the windows command prompt?
#182 [09:01] <Athene528> Yeah my transaction ID would be 5 years ago before I even was an adult. I do not remember which credit card was used. There must be another way to verify. I tried that Email Us, but it says they are only on March 23rd for support.
#183 [09:02] <Morrolan> Athene528: They might have a support backlog, yes. If you do not have the transaction ID anymore, you'll have to contact them, providing them with whatever details you can. Account name, date of purchase, used e-mail, etc. Sadly there's nothing we can do - that's something for Mojang's official support to handle.
#184 [09:03] <Leax> Morrolan i am not
#185 [09:03] <Morrolan> Leax: Press Windows+R. In the popup which shows up, enter cmd.exe and hit enter. A black terminal window should show up. Once you did that, get back to me. :)
#186 [09:03] <Morrolan> (Windows being the little button on the lower left of your keyboard with the windows flag on it)
#187 [09:04] <Leax> k
#188 [09:04] <Leax> i have opened it
#189 [09:06] <Morrolan> Wonderful. In the terminal, enter "tracert 78.70.209.78" and wait for the command to complete. Once it's finished, copy-paste its output into https://gist.github.com/ -> "Create secret gist", and share the URL with us.
#190 [09:09] * Athene528 [webchat@75-167-6-254.phnx.qwest.net] has quit. (Quit: webchat.esper.net)
#191 [09:13] <Leax> does ubuntu.pastebin work?
#192 [09:15] <CapFan67> Leax, http://paste.ubuntu.com/ should work fine.
#193 [09:16] <CapFan67> Leax, Just be aware that's a public service.
#194 [09:17] <Morrolan> It's not really sensitive information - but if you're very cautious, pick a service which will allow you to delete it afterwards. :)
#195 [09:18] <CorruptedCrimson> Wow man, why has it gotta be so complicated just so one can join a minecraft server? lol
#196 [09:19] <Morrolan> It's a rather curious issue. Especially as he supposedly was able to join one of the two servers yesterday, and now none works :)
#197 [09:20] <Morrolan> Are you using the vanilla server, or a modded one?
#198 [09:21] <CorruptedCrimson> vanilla
#199 [09:21] <CorruptedCrimson> and one of them is 1.13.2 & one is 1.14
#200 [09:22] <CorruptedCrimson> and i have been told that you can use any ports between 5000 - 25565 or something like that
#201 [09:23] <Morrolan> Pretty much any port should work, but it'd be best to stick to >= 1024 to prevent conflicts. :)
#202 [09:23] <CapFan67> CorruptedCrimson, Your two ports are working on your end. Dinnerbone's online server checking tool can connect to both. https://dinnerbone.com/minecraft/tools/status/
#203 [09:25] <Morrolan> ^ I don't have the game installed on this machine, but our bot and Dinnerbone's tools are usually not reporting incorrect information. Hence trying to debug it from your friend's PoV, to see if the issue might be there.
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#205 [09:27] * LekrosPl [webchat@acob128.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#206 [09:27] <CorruptedCrimson> What do you mean stick to >= 1024 to prevent conflicts?
#207 [09:28] <CapFan67> CorruptedCrimson, That would mean picking port numbers with values greater than or equal to 1024, as ports with lower numbers are largely used for other purposes.
#208 [09:28] * pykre [webchat@46.39.51.13] has quit. (Client Quit)
#209 [09:28] <LekrosPl> Hey! I have such a problem because I bought an account about a year ago and a week ago I gave a computer to let the IT engineer re-install the disks and how do I enter the site Minecraft logs in and I have already bought Minecraft how to download it?
#210 [09:29] <CapFan67> CorruptedCrimson, Your ports, in the twenty five thousand range, should be fine.
#211 [09:29] <CapFan67> LekrosPl, Are you looking for a link to Java Edition installer?
#212 [09:29] <CorruptedCrimson> Morrolan I did it for him, he sent the results of the "tracert" thing to me and I made a secret gist. https://gist.github.com/CorruptedCrimson/70eaa72c97b1ec37b17e99f4ca12132b
#213 [09:30] <CorruptedCrimson> You sure that isn't public?
#214 [09:30] <Morrolan> It's "public" to anyone who has the URL, but not listed on the site. But it doesn't contain any sensitive information which you don't already expose by using IRC. :)
#215 [09:30] <CorruptedCrimson> Oh alright.
#216 [09:30] <CorruptedCrimson> Well, there's the results.
#217 [09:31] <CapFan67> LekrosPl, On the assumption you want the link, here is the Minecraft Installer: https://launcher.mojang.com/download/MinecraftInstaller.msi
#218 [09:32] <Morrolan> CorruptedCrimson / Leax: Hmm, is that the only output it spat out? It might take a minute or two, but normally it'll produce a dozen lines.
#219 [09:33] <Morrolan> The last line should be "Trace complete"
#220 [09:33] <CorruptedCrimson> It was "Trace complete"
#221 [09:33] <CorruptedCrimson> He just didnt include that part because I thought that part was unneeded
#222 [09:33] <CorruptedCrimson> But it appears it wasn't but I guess I can just tell you that as I am doing right now.
#223 [09:34] <Morrolan> So it was only that one line, followed by "trace complete"?
#224 [09:34] <CorruptedCrimson> Yep
#225 [09:35] * LekrosPl [webchat@acob128.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#226 [09:35] <CorruptedCrimson> Wait
#227 [09:35] <CorruptedCrimson> It wasn't it appears..
#228 [09:36] <Morrolan> Would be odd had it been. Please paste the whole output into a gist, and throw it in here. :)
#229 [09:40] <CorruptedCrimson> Morrolan https://gist.github.com/CorruptedCrimson/988a3691570eb2da0428aa4bdc9253c9
#230 [09:40] <CorruptedCrimson> The rest was "Request timed out" like 16 times.
#231 [09:42] * jkx [webchat@ipbcc29391.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#232 [09:42] <Morrolan> That looks sane enough - he is able to get up to your ISP's network, at least.
#233 [09:43] <CorruptedCrimson> Okay, what do we do?
#234 [09:43] <Morrolan> I've also installed the game locally and was able to connect, so this together with our bots working fine makes it unlikely to be an issue on your side.
#235 [09:43] <jkx> Hi i have a problem: my mc 1.12 wont start :/ https://paste.gg/p/anonymous/05f844d5fe4f42bd9a4a6f08e29bff37
#236 [09:44] * Entity1345 [webchat@197-89-122-230.dsl.mweb.co.za] has joined #minecrafthelp
#237 [09:44] <Entity1345> help
#238 [09:44] <CapFan67> jkx, We only support current version issues. Do you have the same issue with 1.14?
#239 [09:44] <jkx> no
#240 [09:44] <CapFan67> Entity1345, What do you need help with?
#241 [09:44] <Entity1345> yes
#242 [09:44] <jkx> but why 1.14 is crap
#243 [09:45] <jkx> umm is that my ip?``
#244 [09:45] <jkx> ok wtf
#245 [09:45] <Morrolan> CorruptedCrimson: It *might* be that your friend's ISP is either having technical issues, or is blocking certain traffic willingly. But this is rather complicated to debug from afar.
#246 [09:45] <jkx> should be gdpr masked
#247 [09:45] <Entity1345> When I join my server I can play for a second and then I get kicked and it says timed out
#248 [09:45] <Morrolan> jkx: IP is hardly a secret on the internet, any server you connect to knows it :)
#249 [09:45] * Ciel [webchat@h-159-67.A147.priv.bahnhof.se] has joined #minecrafthelp
#250 [09:46] <jkx> yes it shouldnt be public
#251 [09:46] <CapFan67> jkx, If you click this link, does a download begin: http://s3.amazonaws.com/Minecraft.Download/indexes/1.12.json
#252 [09:46] <Ciel> I get a error "cant connect to server"
#253 [09:46] <Morrolan> IP is public by definition of how the internet works :)
#254 [09:46] <jkx> yeah i have that
#255 [09:46] <Ciel> you too?
#256 [09:46] <jkx> nope the 1.12
#257 [09:46] <Entity1345> When I join my server I can play for a second and then I get kicked and it says timed out
#258 [09:46] <Entity1345> When I join my server I can play for a second and then I get kicked and it says timed out
#259 [09:46] <CorruptedCrimson> Okay Morrolan I'll tell you if something changes. Thanks for your help <3
#260 [09:46] <Morrolan> Entity1345: Please don't spam, wait for someone to get to you.
#261 [09:46] * CorruptedCrimson [webchat@78-70-209-78-no156.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#262 [09:46] <Morrolan> CorruptedCrimson: Sorry to...
#263 [09:46] <Morrolan> Well there goes the suggestion to try a VPN. Hah.
#264 [09:47] <CapFan67> Ciel, Do you get that error when you are logging in, or when trying to connect to a server?
#265 [09:47] <Ciel> When i am logging in
#266 [09:47] <CapFan67> jkx, My question is, if you click the link provided, does a download begin?
#267 [09:47] <jkx> yes i have that json already
#268 [09:48] <CapFan67> Ciel, are you able to log into Mojang.com?
#269 [09:48] <jkx> still says https://paste.gg/p/anonymous/faef62d71e6a4478ba9baa444a0808da
#270 [09:48] <Ciel> No i am not.
#271 [09:48] <jkx> ill write a script that creates the files to trick the launcher
#272 [09:49] <Morrolan> Leax: If you're still around - to debug this further you guys could consider using a VPN software like https://www.vpn.net/ which will connect your computers via a secure direct connection. *If* this works, it would hint at your ISP having issues, or blocking traffic.
#273 [09:49] * Linoxis [webchat@host202-111-dynamic.0-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#274 [09:49] <Ciel> Already tested it VPN doesnt work
#275 [09:49] <CapFan67> jkx, The error you posted is downloading that file. Are you saying that file name exists in .minecraft\versions\1.12? If so, replace the file with the download you get from the link, and they try again.
#276 [09:49] <Entity1345> When I join my server I can play for a second and then I get kicked and it says timed out
#277 [09:49] <Morrolan> Ciel: That was directed at another user - mind the username prefix in front of the message :)
#278 [09:50] <Linoxis> There is a minidump java fatal error, but te minidumps ar active on my machine, how shall I fix it?
#279 [09:50] <jkx> it says THIS is missing C:\Users\JuCeLo\AppData\Local\Temp\abdc-b83f-6ad2-c323 not the .json
#280 [09:50] <CapFan67> Ciel, that happens when malicious software is installed or has run. Let's see what you have running:
#281 [09:50] <CapFan67> ??> Ciel tools/hjt
#282 [09:50] <Absol> Ciel: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#283 [09:50] <Absol> Ciel: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#284 [09:50] * Entity1345 [webchat@197-89-122-230.dsl.mweb.co.za] has quit. (Quit: webchat.esper.net)
#285 [09:50] <CapFan67> Linoxis, The minidump warning is normal and not an error. Are you having a different symptom that lead you there?
#286 [09:51] <jkx> ill change my iü
#287 [09:51] <Linoxis> if I enter in a 1.14 world or server it crashes back to the launcher.
#288 [09:51] <CapFan67> jkx, That's just a temp file reference while trying to download the file (likely caused by your AV software, or file access error). Prior to that, the game notices the file contents don't match what they're supposed to, and tries re-downloading.
#289 [09:52] * jkx [webchat@ipbcc29391.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#290 [09:52] <CapFan67> Linoxis, Does the error dialog box have a "more details" link?
#291 [09:52] <Linoxis> yes, I looked for it on the internet too, but not even a method worked out
#292 [09:53] <Ciel> Its not letting me scan it says something is not giving it acces
#293 [09:53] <CapFan67> Linoxis, Copy the full text that you see after clicking "more details", and make a Paste with the instructions Absol will provide:
#294 [09:53] <CapFan67> ??> Linoxis paste
#295 [09:53] <Absol> Linoxis: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#296 [09:54] <CapFan67> Ciel, You will get an error about writing to hosts if you fail to run as Administrator as instructed. That's ok. Just click OK and the report will continue.
#297 [09:54] <Ciel> I Dont really know if this is what you wanted but here it is https://paste.ubuntu.com/p/XPycZHYd3V/
#298 [09:56] <Linoxis> I pasted, now what?
#299 [09:56] <Morrolan> Linoxis: Please share the URL of the paste with us, now.
#300 [09:56] <Ciel> I ran as administrator here it is : https://paste.ubuntu.com/p/zyVxT3nwzj/
#301 [09:56] <CapFan67> Linoxis, the paste takes you to a new page. give us the URL.
#302 [09:56] <Linoxis> https://paste.ubuntu.com/p/Q9tv7s3Q9H/
#303 [09:57] <CapFan67> Ciel, I don't see the specific software I was expecting, but I do see you have Norton installed. Temporarily disable the Norton firewall and test again.
#304 [09:57] <CapFan67> Linoxis, That looks like hardware/driver issues. Let's look at your hardware and drivers:
#305 [09:58] <CapFan67> ??> Linoxis dxdiag
#306 [09:58] <Ciel> Still the same error after i disabled the firewall
#307 [09:58] <CapFan67> ??> Linoxis win/dxdiag
#308 [09:58] <Absol> Linoxis: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#309 [09:58] <Ciel> i dont know if this will help but when i use VPN the error changes to "wrong username or password"
#310 [09:59] <CapFan67> Ciel, I missed "ProtonVPN" when I first scanned through. Do you have a VPN enabled?
#311 [09:59] <Ciel> Not right now
#312 [10:00] <Linoxis> https://paste.ubuntu.com/p/NKgfQtRG29/
#313 [10:00] <CapFan67> Ciel, stand by...
#314 [10:01] * Ciel [webchat@h-159-67.A147.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#315 [10:01] <CapFan67> Linoxis, Your GeForce driver is 3 years out of date. Here is the link to update: https://www.nvidia.com/Download/driverResults.aspx/146344/en-us
#316 [10:02] <Linoxis> oh well thanks
#317 [10:02] <Linoxis> so now we now a 3 years outdated nvidia geforce driven can run minecraft 1.13
#318 [10:02] <CapFan67> Linoxis, Your Intel Graphics driver is also 5 years out of date. Here's the link to that update: https://downloadcenter.intel.com/product/81496
#319 [10:03] <CapFan67> Linoxis, ...or can't. You are crashing when loading a world.
#320 [10:03] <Linoxis> only in 1.14, 1.13 works fine
#321 [10:04] <CapFan67> Linoxis, As a note, your crash points to your Intel Graphics driver, meaning your computer is using your Intel integrated graphics for the game, rather than your GeForce card.
#322 [10:04] <Linoxis> oh
#323 [10:04] <CapFan67> Linoxis, 1.14 has changed how the game uses graphics. Try the driver updates and see if they solve your issue.
#324 [10:05] <Linoxis> i'll send a resould as soon as they get updated
#325 [10:05] <CapFan67> Linoxis, Within yuour error "Problematic frame: C [ig75icd64.dll+0x6b6b5]", the "ig" is Intel Graphics.
#326 [10:07] * ciel [webchat@h-159-67.A147.priv.bahnhof.se] has joined #minecrafthelp
#327 [10:07] <Linoxis> Thanks a lot for your support, and patience. I hope you will have a great day!
#328 [10:08] <CapFan67> Linoxis, Does that mean it's working, or are you still testing?
#329 [10:08] <Linoxis> last test now
#330 [10:09] <Linoxis> if it does not work I'll just restart the computer
#331 [10:09] * Linoxis [webchat@host202-111-dynamic.0-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#332 [10:11] * supershadic [webchat@host-156.219.112.17-static.tedata.net] has joined #minecrafthelp
#333 [10:11] * Sethieboom [webchat@c-73-80-255-105.hsd1.nj.comcast.net] has joined #minecrafthelp
#334 [10:12] <supershadic> I purchased this edition but I cancelled by mistake , the 26.9 dollars was deducted from my credit card but not refunded
#335 [10:12] <supershadic> if I want to purchase the same edition (cancel the cancellation)should I have to wait the refund then complete the purchasing? or what to do?
#336 [10:13] <CapFan67> supershadic, So, up front.. We're volunteer tech support and can't handle account issues. You'll need to contact Mojang. However, I'm interested...
#337 [10:14] <CapFan67> supershadic, So, you have been charged, but if you log in to Mojang.com and look at your account page, it doesn't show Java Edition license?
#338 [10:14] <Sethieboom> Hello I recently got a new computer and I wanted to get Minecraft again because I enjoy playing it but when I try to hit download latest version or any version it says that The process cannot access the file because it is being used by another process. I don't understand why this happens I need help.
#339 [10:14] <supershadic> i purchased it today and cancelled after 10 minutes only now i want to cancel the cancellation
#340 [10:15] <CapFan67> Sethieboom, That's often caused by incompatible software. I can give you a list for you to review, or I can give you instructions to run a report that I can scan for you. Which do you want to do?
#341 [10:15] <CapFan67> supershadic, I understand. My question was, if you log into Mojang.com and look at your account page, do you see your Java Edition license?
#342 [10:15] * Superpowers04 [~Superpowe@2600:8805:a100:8c9:c1bf:f7b9:992:7a7a] has joined #minecrafthelp
#343 [10:16] <Sethieboom> I will try that right now
#344 [10:16] <CapFan67> Sethieboom, I was offering two options. Which option would you like to try?
#345 [10:17] <supershadic> no it is not there
#346 [10:17] <Sethieboom> a list please.
#347 [10:18] <CapFan67> supershadic, Fascinating. Well, we can't fix account issues and your issues is certainly on the account side. Do you need a link to Mojang customer support?
#348 [10:18] <CapFan67> Sethieboom, Absol will provide you with the link:
#349 [10:18] <CapFan67> ??> Sethieboom error/download
#350 [10:18] <Absol> Sethieboom: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#351 [10:18] <supershadic> yes please
#352 [10:18] <CapFan67> ??> supershadic account/send-email
#353 [10:18] <Absol> supershadic: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#354 [10:18] <Absol> supershadic: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#355 [10:19] * Skeletorino [webchat@83-82-104-150.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#356 [10:20] <supershadic> but i didnot receive any transaction ID
#357 [10:20] <urielsalis> ??> supershadic account/trans-id
#358 [10:20] <Absol> supershadic: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#359 [10:20] <Skeletorino> hello, When i try to launch my mc it launches to the loading screen then it turns into a black screen but i can hear everything. this is the error i recieved when it crashed. anyone an idea what to do?
#360 [10:21] <Skeletorino> Error: java.lang.RuntimeException: glCheckFramebufferStatus returned unknown status:36061
#361 [10:22] <CapFan67> Skeletorino, Which launcher are you using?
#362 [10:22] <Sethieboom> there was an error in loading the list how do I know if my computer is incompatible?
#363 [10:22] <Skeletorino> CapFan67 just the normal one from their website
#364 [10:23] * Sethieboom [webchat@c-73-80-255-105.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#365 [10:23] <CapFan67> Skeletorino, Ok, let's look at the full log. Do you know how to navigate to your .minecraft folder?
#366 [10:23] <Skeletorino> yes
#367 [10:24] <CapFan67> Skeletorino, Open your .minecraft\launcher_log.txt and use the full contents to create a paste. Absol will provide instructions:
#368 [10:24] <CapFan67> ??> Skeletorino paste
#369 [10:24] <Absol> Skeletorino: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#370 [10:24] * supershadic [webchat@host-156.219.112.17-static.tedata.net] has quit. (Quit: webchat.esper.net)
#371 [10:24] * thoolihan [~thoolihan@cpe-173-88-146-249.neo.res.rr.com] has joined #minecrafthelp
#372 [10:25] <Skeletorino> CapFan67https://paste.ubuntu.com/p/cGKVbXDGQR/
#373 [10:27] <CapFan67> Skeletorino, This isn't the full log. Further, "Failed to load shader:" - This doesn't appear to be vanilla. Do you have the same issue with the vanilla game?
#374 [10:28] <Skeletorino> i just installed it
#375 [10:28] <Superpowers04> CapFan67, That is vanilla
#376 [10:29] <CapFan67> Hmm.. Let me see what I can find..
#377 [10:29] <Skeletorino> it also shows 7 logs so wich one do i pick
#378 [10:29] <CapFan67> there should only be one .minecraft\launcher_log.txt file.
#379 [10:29] <Superpowers04> Skeletorino, It sounds like you have an improperly installed 1.14, go into your versions folder and delete the folder named "1.14" this will force redownload 1.14 for you
#380 [10:30] <Skeletorino> alright
#381 [10:30] <Skeletorino> https://paste.ubuntu.com/p/WK2mFmzxDZ/
#382 [10:31] <Skeletorino> it seems to work now
#383 [10:31] * lead_pipe23 [~Lead@38.29.184.208] has quit. (Ping timeout: 189 seconds)
#384 [10:31] * Kurogami [webchat@dhcp-077-248-225-157.chello.nl] has quit. (Quit: webchat.esper.net)
#385 [10:31] <Skeletorino> nvm just crashed again
#386 [10:31] * lead_pipe23 [~Lead@38.29.184.208] has joined #minecrafthelp
#387 [10:33] * mildmildwest [webchat@h-159-143.A147.priv.bahnhof.se] has joined #minecrafthelp
#388 [10:34] <mildmildwest> Login server down?
#389 [10:35] <CapFan67> Skeletorino, I'm not finding much on the JIRA with that error. Did you force 1.14 re-download as Superpowers04 suggested?
#390 [10:35] <Superpowers04> mildmildwest, Login server?
#391 [10:35] <Skeletorino> yeah i removed the file
#392 [10:35] <Skeletorino> and relaunced the game
#393 [10:36] <CapFan67> The error points to graphics callbacks. Let's take a look at your hardware and drivers:
#394 [10:36] <CapFan67> ??> Skeletorino win/dxdiag
#395 [10:36] <Absol> Skeletorino: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#396 [10:37] <Skeletorino> https://paste.ubuntu.com/p/PQmwHnbpxH/
#397 [10:38] <Superpowers04> Skeletorino, Have you tried updating your drivers?
#398 [10:38] <Skeletorino> they are up to date
#399 [10:38] <CapFan67> Skeletorino, Drivers are up to date, and the hardware is fine. Doesn't look like that's the issue.
#400 [10:39] <Superpowers04> :thonking:
#401 [10:40] <Superpowers04> Skeletorino, Goto your roaming folder and rename ".minecraft" to ".minecraftbackup" then try playing the game if it works then take your saves from the ".minecraftbackup" and put them in your new .minecraft
#402 [10:41] <Skeletorino> i cant rename it
#403 [10:41] <CapFan67> Skeletorino, Close your client, launcher and any applications viewing files in your .minecraft folder.
#404 [10:43] <Skeletorino> "you must try and type filename"
#405 [10:44] <CapFan67> Skeletorino, add a period at the end when you rename: .minecraftbackup.
#406 [10:44] <Skeletorino> aight did it
#407 [10:44] <Skeletorino> and now download and install it again?
#408 [10:45] <CapFan67> Skeletorino, Run the game (patience, lots to download), and see if you have the same issue with a new world.
#409 [10:46] * droba [webchat@cpe-31-15-213-58.cable.telemach.net] has joined #minecrafthelp
#410 [10:47] <droba> HI
#411 [10:47] <CapFan67> droba, Hello
#412 [10:47] <Skeletorino> crash again
#413 [10:47] <droba> i have an issue
#414 [10:47] <Skeletorino> https://paste.ubuntu.com/p/vg8NdnNZ4h/
#415 [10:47] <Superpowers04> droba, What is the issue?
#416 [10:47] * Lord_of_Life [~Lord@77.28.174.121] has quit. (Ping timeout: 183 seconds)
#417 [10:48] * Lord_of_Life_ [~Lord@77.28.174.121] has joined #minecrafthelp
#418 [10:48] <CapFan67> Skeletorino, Reinstall is one of our two fall back methods. The other is to review what software is running on your system and determine if any known incompatible software is running. Let's have a look:
#419 [10:48] <droba> i really want to play MC but i forgot what my email and password i used for my account ToxicKing2 is there anyway to help me
#420 [10:48] <CapFan67> ??> Skeletorino tools/hjt
#421 [10:48] <Absol> Skeletorino: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#422 [10:48] <Absol> Skeletorino: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#423 [10:49] <CapFan67> droba, Did you change the name of your profile from ToxicKing2, to MySpaghettiFell or Ciganski_Ikic or iTzLightningHD?
#424 [10:50] <droba> yes i think i changed it to itzlightning
#425 [10:50] <CapFan67> droba, ...but not MySpaghettiFell or Ciganski_Ikic?
#426 [10:50] <Skeletorino> https://paste.ubuntu.com/p/xx7qNcshkg/
#427 [10:51] <droba> i think not but i lend this account to my friend for a while and maybe he did it but im not 100%
#428 [10:51] * Lance_Weber [webchat@108-220-165-153.lightspeed.dctril.sbcglobal.net] has joined #minecrafthelp
#429 [10:51] <CapFan67> Skeletorino, I only see Discord. Disable the Discord overlay in Discord settings, then try again.
#430 [10:51] <Skeletorino> already disabled
#431 [10:51] * SquarerSky843 [webchat@pseast01-184-105-3-4.paperspace.com] has joined #minecrafthelp
#432 [10:52] <SquarerSky843> I can't connect to minecraft servers when I have all my firewalls and my windows defender shut down.
#433 [10:52] <Lance_Weber> Hello I am requesting help about my minecraft crashing when the play button is pressed, I have disabled overlays and checked for incompatible software and it still cannot launch, any help?
#434 [10:52] <CapFan67> droba, forgetting your email prevents self service. You will need to contact Mojang Customer Support. Do you need a link?
#435 [10:52] <Superpowers04> droba, You realise its actually against the (I think its the eula but it could be the TOS)
#436 [10:52] <Superpowers04> to share accounts
#437 [10:52] <droba> yes please send the link
#438 [10:53] <CapFan67> ??> droba account/send-email
#439 [10:53] <Absol> droba: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#440 [10:53] <Absol> droba: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#441 [10:53] <SquarerSky843> I cant connect on both the Minecraft launcher and minecraft.net
#442 [10:53] <Superpowers04> ??> Lance_Weber /av/adw
#443 [10:53] <Superpowers04> I am an idiot
#444 [10:53] <CapFan67> SquarerSky843, does that mean you solved the issue?
#445 [10:53] <Lance_Weber> Superpowers04 We talked yesterday, yes?
#446 [10:53] <Superpowers04> ??> Lance_Weber /av/adwcleaner
#447 [10:53] <SquarerSky843> No
#448 [10:54] <SquarerSky843> Its still stuck.
#449 [10:54] <droba> but i bought minecraft with a paysafe card and it was at least 6 years ago i dont know the code
#450 [10:54] <SquarerSky843> My account works on my other computer but this one is having trouble on both the launcher and website.
#451 [10:54] <CapFan67> SquarerSky843, Sorry, similar usernames. Ok, that is often caused by malicious software. Let's see if you have any running:
#452 [10:54] <CapFan67> ??> SquarerSky843 tools/hjt
#453 [10:54] <Absol> SquarerSky843: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#454 [10:54] <Absol> SquarerSky843: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#455 [10:55] <SquarerSky843> Ok
#456 [10:55] <Superpowers04> ??> Lance_Weber av/adwcleaner
#457 [10:55] <Absol> Lance_Weber: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#458 [10:55] <Absol> Lance_Weber: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#459 [10:55] <Superpowers04> Thank you finally I stopped syping the wrong thing lol
#460 [10:55] * Skeletorino [webchat@83-82-104-150.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#461 [10:56] <Lance_Weber> Superpowers04 Okay, scanning now.
#462 [10:56] <CapFan67> droba, Nonetheless, only Mojang can help you with account issues. You'll need to contact them.
#463 [10:56] * Lance_Weber [webchat@108-220-165-153.lightspeed.dctril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#464 [10:56] <droba> ok thanks for the help bye
#465 [10:56] <droba> ok thanks for the help bye
#466 [10:56] * droba [webchat@cpe-31-15-213-58.cable.telemach.net] has left #minecrafthelp
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#469 [10:57] <Lance_Weber> Superpowers04 Okay I have finished the scan and restarted
#470 [10:57] <Lance_Weber> Superpowers04 Okay I have finished the scan and restarted
#471 [10:58] * droba1 [webchat@cpe-31-15-213-58.cable.telemach.net] has left #minecrafthelp
#472 [10:58] <Superpowers04> Lance_Weber, Try playing now
#473 [10:59] <Lance_Weber> Superpowers04 Same thing happens after clicking play, it says Game Crash with no extra options other than close
#474 [10:59] <Superpowers04> I guess we are doing this the hardway then
#475 [10:59] <Superpowers04> ??> Lance_Weber tools/hjt
#476 [10:59] <Absol> Lance_Weber: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#477 [10:59] <Absol> Lance_Weber: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#478 [10:59] * droba [webchat@cpe-31-15-213-58.cable.telemach.net] has joined #minecrafthelp
#479 [11:00] <Superpowers04> Lance_Weber, I forgot to ask do you vene get to the mojang screen?
#480 [11:00] <droba> but you really cant help me with that
#481 [11:00] <Superpowers04> droba, No we don't work for mojang we are just here for technical issues
#482 [11:01] <Lance_Weber> Superpowers04 No the Mojang screen does not show and the HiJackThis program gets a run-time error when running, I am on windows 10
#483 [11:01] <CapFan67> droba, We are volunteers who help with Technical issues, such as crashes. We are not Mojang. Only they can help with non-technical account issues.
#484 [11:01] <droba> ok
#485 [11:01] * mudrc2002 [webchat@adsl-dyn-65.95-102-240.t-com.sk] has joined #minecrafthelp
#486 [11:01] * mudrc2002 [webchat@adsl-dyn-65.95-102-240.t-com.sk] has joined #minecrafthelp
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#489 [11:09] <Lance_Weber> Superpowers04 You still there?
#490 [11:09] <mudrc2002> I tryed to join on my friends realm server on 1.14 and it keeps discconects me i dont know why, i am usin wire on internet i am using release, my internet is ok n when my friends tryed to connect thru my accound it didnt discconects em, pls help
#491 [11:13] <Lance_Weber> 3 F**king days ive had this problem and its still not solved
#492 [11:14] * Lance_Weber [webchat@108-220-165-153.lightspeed.dctril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#493 [11:14] <mudrc2002> well i got this problem already like one week
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#495 [11:19] * owen [webchat@host86-182-194-142.range86-182.btcentralplus.com] has joined #minecrafthelp
#496 [11:19] <owen> hi what should i do with my account because i forgot the security question answers and i cant play
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#499 [11:24] <Chloe> I have just paid £6.99 for the minbecraft app and when I click on it the screen is white?
#500 [11:26] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
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#506 [12:02] <Blaze> I bought minecraft back in 2012 and have my username and password but not the email associated with the account. I need the email so that I can play the windows version with my friends cross platform. I have sent mojang an email in regards to this and have gone through their support tabs without luck. Any simpler way to find my email so that I can
#507 [12:02] <Blaze> start digging again?
#508 [12:02] <urielsalis> ??> Blaze account/send-email/wait-time
#509 [12:02] <Absol> Blaze: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#510 [12:05] <Blaze> Yikes. Essentially I'm asking if there is a third party resource for me to determine the email address used based on my username
#511 [12:05] <urielsalis> Blaze, unfortunately, no
#512 [12:06] <Blaze> Dang, that's too bad. Thanks for your time
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#514 [12:07] * Superpowers04 [~Superpowe@2600:8805:a100:8c9:c1bf:f7b9:992:7a7a] has joined #minecrafthelp
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#518 [12:21] <Matt1> I have email confirmation on my account, to prove i have paid for minecraft, however if i say forgot password i don't get an email
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#520 [12:24] <ru2> I can't login to my mojang account or minecraft but can to minecraft.net. In my phone I can login to my mojang account. I already try resetting password and the situation remained the same.
#521 [12:24] <mattym> ru2, Were you able to set a new password?
#522 [12:25] <mattym> Matt1, Have you checked any spam/junk folders in your email for the reply?
#523 [12:26] <Matt1> That was the first place I checked, after inbox. I tried a week or so ago, today I found out the definite email, but still not working with forgotten password requests.
#524 [12:26] <mattym> ??> Matt1 account/send-email
#525 [12:26] <Absol> Matt1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#526 [12:26] <Absol> Matt1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#527 [12:27] <ru2> mattym: Yes but it worked in the same places
#528 [12:27] <mattym> ??> ru2 login/throttle
#529 [12:27] <Absol> ru2: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#530 [12:27] <Absol> ru2: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#531 [12:28] <Matt1> Yeah, I sent them one, but the fact they are working like 6 weeks behind was what made me try and look elsewhere for help
#532 [12:35] * uberinferno [webchat@37.203.72.142] has joined #minecrafthelp
#533 [12:39] <uberinferno> https://paste.gg/p/anonymous/ace9c74d53cf4c5bb4202c4832f6f548
#534 [12:39] <uberinferno> I've got crashing problems, this appears everytime i try to launch the game. Any fix?
#535 [12:40] <mattym> ??> uberinferno tools/hjt
#536 [12:40] <Absol> uberinferno: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#537 [12:40] <Absol> uberinferno: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#538 [12:42] <uberinferno> https://paste.ubuntu.com/p/DWKJBDtTFm/
#539 [12:42] <mattym> ??> uberinferno win/!
#540 [12:42] <Absol> uberinferno: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#541 [12:43] <Absol> uberinferno: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#542 [12:43] <uberinferno> "In some cases you can fix this by changing the working directory the game uses by following the instructions here."
#543 [12:43] <uberinferno> I visited this link
#544 [12:43] <uberinferno> it wont show up, and i do not have any special characters
#545 [12:43] <uberinferno> plain english a-z
#546 [12:44] <mattym> uberinferno, You have an accented letter.
#547 [12:44] <mattym> uberinferno, Make a new Windows Account user
#548 [12:46] <uberinferno> and i have to run the game from that account?
#549 [12:47] <mattym> uberinferno, Yes
#550 [12:48] <uberinferno> any way of changing it from the main account? i dont like the hassle of multiple accs
#551 [12:49] <uberinferno> i mean the "accented letter"
#552 [12:49] <mattym> uberinferno, You said the workdir method didnt work?
#553 [12:49] <uberinferno> I didnt try it at all, link is dead
#554 [12:49] <uberinferno> where it says here
#555 [12:50] <uberinferno> i'd like to try it
#556 [12:50] <mattym> uberinferno, https://minecraftirc.net/support-articles/changing-working-directory/
#557 [12:52] * LaurenzoPanda [webchat@cpc122978-nrwh13-2-0-cust979.4-4.cable.virginm.net] has joined #minecrafthelp
#558 [12:53] * mudrc2002 [webchat@adsl-dyn-65.95-102-240.t-com.sk] has quit. (Quit: webchat.esper.net)
#559 [12:53] <uberinferno> its redownloading
#560 [12:53] <uberinferno> 1.14
#561 [12:54] <LaurenzoPanda> I cannot log into my account. Every password I try doesn't work. I try to reset my password but haven't received any emails. I have tried this for a few days no and still nothing. How can I change my password if I never get a password reset email?
#562 [12:55] <mattym> LaurenzoPanda, Did you check any spam/junk folders in your email for the reset?
#563 [12:55] <LaurenzoPanda> yes ive checked several times
#564 [12:55] <mattym> ??> LaurenzoPanda account/send-email
#565 [12:55] <Absol> LaurenzoPanda: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#566 [12:55] <Absol> LaurenzoPanda: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#567 [12:57] <LaurenzoPanda> ive already done this but wait time has said they are looking at emails from "23rd March" for 5 days now
#568 [12:59] <uberinferno> it crashed again
#569 [12:59] * buss [webchat@207.62.170.216] has joined #minecrafthelp
#570 [12:59] <buss> hey
#571 [12:59] <uberinferno> but i believe its another error now
#572 [12:59] <Superpowers04> buss, Hello, What do you need help with?
#573 [12:59] <uberinferno> https://paste.ubuntu.com/p/X4zkrxqRqx/
#574 [13:00] <buss> when did they switch across to emails instead of usernames
#575 [13:00] <buss> I made an account a long time ago
#576 [13:00] <Superpowers04> buss, back in 2015
#577 [13:00] <buss> ok
#578 [13:01] <buss> thx ill try some more account ideas
#579 [13:01] <uberinferno> The game crashed whilst initializing game
#580 [13:01] <uberinferno> Error: java.lang.UnsatisfiedLinkError: Failed to locate library: lwjgl.dll
#581 [13:01] <Superpowers04> wait actually it was 2012 that they changed to email buss
#582 [13:01] <Lurks> uberinferno what CPU do u have? it doesn't seem to detect it in the report
#583 [13:01] <Superpowers04> uberinferno, do you have any saves you want to keep?
#584 [13:02] <uberinferno> i dont
#585 [13:02] <uberinferno> i7 2600
#586 [13:02] <uberinferno> 4.07ghz
#587 [13:02] <Superpowers04> uberinferno, if you havent tried already try deleting the .minecraft folder
#588 [13:02] <uberinferno> i did
#589 [13:02] <uberinferno> didnt work
#590 [13:02] <uberinferno> For the previous error
#591 [13:02] <uberinferno> it didnt
#592 [13:02] <mattym> uberinferno, You said it re-downloaded the files after you made the changes from the instructions I linked you?
#593 [13:03] <uberinferno> Only version
#594 [13:03] <uberinferno> 1.14
#595 [13:03] * mudrc2002 [webchat@adsl-dyn-65.95-102-240.t-com.sk] has joined #minecrafthelp
#596 [13:03] <uberinferno> nothing else
#597 [13:03] <uberinferno> (i think)
#598 [13:03] * AxeWing [webchat@193.143-201-80.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#599 [13:03] <AxeWing> Hello?
#600 [13:04] <uberinferno> but i dont get the previous error anymore i think that part worked out
#601 [13:04] <AxeWing> Can someone tell me if u can or cannot buy minecraft with paysafe
#602 [13:04] <mattym> uberinferno, Did you make sure to make the workdir somewhere that is not in the user path?
#603 [13:04] * buss [webchat@207.62.170.216] has quit. (Quit: webchat.esper.net)
#604 [13:05] <uberinferno> i used the one listed as example
#605 [13:05] <uberinferno> on the site
#606 [13:05] <mattym> AxeWing, I believe its available in some but not all regions. If you do not see it as an option on the payment page, then you cannot use it.
#607 [13:05] <uberinferno> oh lol yeah
#608 [13:05] <uberinferno> so any folder basically?
#609 [13:05] <AxeWing> Dang it
#610 [13:06] <mattym> uberinferno, The example should be fine.
#611 [13:06] <uberinferno> well it doesnt work
#612 [13:07] <uberinferno> displays, the lwjgl error
#613 [13:07] <mattym> uberinferno, Make sure you delete anything that was previously at the original .minecraft location.
#614 [13:07] <uberinferno> okay
#615 [13:07] <mattym> uberinferno, The one that was in %AppData%
#616 [13:07] * Yerlaugh [webchat@90-226-10-210-no2221.tbcn.telia.com] has joined #minecrafthelp
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#618 [13:08] <uberinferno> same thing
#619 [13:08] <Yerlaugh> Hey! I got my user name and transaction ID from back when i bought the game, havn't played for a long time tho and cant acces account even tho i got the mail etc.
#620 [13:08] * zhoom [webchat@modemcable174.203-203-24.mc.videotron.ca] has joined #minecrafthelp
#621 [13:08] <mattym> ??> Yerlaugh account/send-email
#622 [13:09] <Absol> Yerlaugh: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#623 [13:09] <Absol> Yerlaugh: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#624 [13:09] <mattym> ??> uberinferno win/dxdiag
#625 [13:09] <Absol> uberinferno: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#626 [13:09] <LaurenzoPanda> and wait 2 months for a reply though!
#627 [13:09] * zhoom [webchat@modemcable174.203-203-24.mc.videotron.ca] has quit. (Client Quit)
#628 [13:09] <mattym> LaurenzoPanda, Well, no one else can solve that for you.
#629 [13:10] * LaurenzoPanda [webchat@cpc122978-nrwh13-2-0-cust979.4-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#630 [13:10] * Austin [webchat@173-26-20-187.client.mchsi.com] has joined #minecrafthelp
#631 [13:10] <Austin> Hello
#632 [13:11] <uberinferno> i installed freshly the latest nvidia driver
#633 [13:11] <mattym> uberinferno, Can you get the report as instructed.
#634 [13:11] * Superpowers04 [~Superpowe@2600:8805:a100:8c9:c1bf:f7b9:992:7a7a] has quit. (Quit: Leaving)
#635 [13:11] <Austin> I am having an issue downloading minecraft on my new PC, I cant sign into my account
#636 [13:12] <mattym> Austin, What happens when you try to log in?
#637 [13:12] * Lord_of_Life_ [~Lord@77.28.174.121] has quit. (Ping timeout: 189 seconds)
#638 [13:12] <Austin> I forgot my password and I cant reset it because it was linked to my old school account and ever since I graduated I cant login to it
#639 [13:12] <uberinferno> https://paste.ubuntu.com/p/n9f6YQBQG3/
#640 [13:12] <mattym> ??> Austin account/send-email
#641 [13:12] <Absol> Austin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#642 [13:12] <Absol> Austin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#643 [13:14] * Lord_of_Life [~Lord@77.28.174.121] has joined #minecrafthelp
#644 [13:14] <mattym> uberinferno, When you installed it, did you just update the driver. Or do you mean you did the clean install option it offers?
#645 [13:15] <uberinferno> clean
#646 [13:15] <uberinferno> install
#647 [13:15] <uberinferno> i'm eating, my responds might lag a bit
#648 [13:15] <mattym> uberinferno, Have you restarted since that clean install?
#649 [13:17] * lyricalpaws [webchat@cpc110571-roth9-2-0-cust525.17-1.cable.virginm.net] has joined #minecrafthelp
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#653 [13:18] <lyricalpaws> Hello, a friend is trying to send me his current server world, but when he sent it and I copied it to my single player worlds, then loaded it, it shows my character with all of his stuff, but the structures aren't there, and its just the original world before modification.
#654 [13:19] <uberinferno> yeah
#655 [13:19] <mattym> lyricalpaws, Did your friend include all the proper files?
#656 [13:19] <uberinferno> multiple times
#657 [13:19] <uberinferno> its been a few days since the install
#658 [13:19] <lyricalpaws> He copied the entire "World" file
#659 [13:19] <urielsalis> lyricalpaws, it should be a folder, not file
#660 [13:19] <mattym> lyricalpaws, And when going from a multiplayer to single player world, player data is usually not preserved.
#661 [13:19] <lyricalpaws> I meant to say folder :p
#662 [13:19] <urielsalis> lyricalpaws, level.dat is only the inventory and entities
#663 [13:19] <lyricalpaws> my character stays, the world doesn't
#664 [13:19] * Blaze4 [webchat@173-219-23-98.com.sta.suddenlink.net] has joined #minecrafthelp
#665 [13:20] <lyricalpaws> Despite the "World" folder being copied
#666 [13:20] <uberinferno> i checked again, there was no new update after the one i have
#667 [13:20] <lyricalpaws> I also tried hosting it, and it was the same case
#668 [13:20] <urielsalis> lyricalpaws, how did he share the folder?
#669 [13:21] <Blaze4> so when trying to star the game on my mac, i get the following error:
#670 [13:21] <lyricalpaws> Uploaded to google drive after zipping it
#671 [13:21] <mattym> uberinferno, In previous attempts to fix the issue, did you change anything in the launch profiles?
#672 [13:21] <Blaze4> the error is too long it wont let me send it
#673 [13:21] <urielsalis> lyricalpaws, and you are sure he zipped the entire folder with all of its subfolders right?
#674 [13:21] <mattym> Blaze4, The chat should have given you instructions on how to provide it.
#675 [13:21] <lyricalpaws> Yes
#676 [13:22] <urielsalis> lyricalpaws, because what you are describing would be caused by only copying level.dat
#677 [13:22] <urielsalis> lyricalpaws, you have different operative systems?
#678 [13:22] <lyricalpaws> He's on windows 7 I'm on windows 10 I think
#679 [13:22] <Blaze4> yea lemme see
#680 [13:22] <urielsalis> lyricalpaws, then it shouldnt matter
#681 [13:22] <urielsalis> lyricalpaws, mind PMing me the world?
#682 [13:23] <lyricalpaws> The link to it?
#683 [13:23] <urielsalis> lyricalpaws, yes
#684 [13:23] <urielsalis> lyricalpaws, you can use /msg urielsalis <your message here>
#685 [13:23] <Blaze4> https://paste.gg/p/anonymous/d37ab10db19d4c9689a3d651a2448e97/files/694b6c485580474aa8dfdb047d74a0ce/raw
#686 [13:23] <mattym> Blaze4, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#687 [13:24] <Blaze4> yes
#688 [13:24] <Blaze4> vpn
#689 [13:24] <urielsalis> lyricalpaws, seems like he zipped it while the game had the world loaded
#690 [13:24] <urielsalis> lyricalpaws, it might have been in the middle of a save, so it can corrupt the saved data
#691 [13:24] <mattym> Blaze4, Turn that off an try again.
#692 [13:24] <Blaze4> ok
#693 [13:25] <uberinferno> yes, and i reverted at the same time
#694 [13:25] <urielsalis> lyricalpaws, It definately was zipped in the middle of a save, it contains the level.dat_old with more information than the current one
#695 [13:25] <mattym> ??> uberinferno win/reinst/full
#696 [13:25] <Absol> uberinferno: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#697 [13:25] <uberinferno> actually it reverted by itself as soon as i did the properties thing
#698 [13:25] <Absol> uberinferno: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#699 [13:25] <lyricalpaws> urielsalis I'll try and have him run/stop then zip and send the files again, if I have a problem agaion I'll message you
#700 [13:26] <mattym> uberinferno, Do the info Absol wrote.
#701 [13:26] <lyricalpaws> *again
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#703 [13:26] <mattym> uberinferno, In addition, remove anything from MC in the programdata folder
#704 [13:26] <uberinferno> alright, see you in a bit
#705 [13:26] <mattym> uberinferno, And after you reinstall the launcher, make sure you change the workdir before launching it the first time
#706 [13:27] <uberinferno> yes ofc
#707 [13:27] * Blaze4 [webchat@173-219-23-98.com.sta.suddenlink.net] has joined #minecrafthelp
#708 [13:27] <Blaze4> it didnt work
#709 [13:28] <mattym> Blaze4, Anything else on that list I mentioned?
#710 [13:28] <Blaze4> maybe a firewall, i am a wifi that might have that
#711 [13:29] * J_Sterley [webchat@h-158-174-187-136.NA.cust.bahnhof.se] has joined #minecrafthelp
#712 [13:29] <Blaze4> i tried manual download but the file is just sitting in my downloads folder, where do i put it?
#713 [13:29] <mattym> Blaze4, Are you on a home network right now?
#714 [13:29] <Blaze4> no
#715 [13:29] <mattym> Blaze4, What kind are you on?
#716 [13:29] <Blaze4> school network
#717 [13:30] <mattym> Blaze4, Probably wont work there. Do it when at home.
#718 [13:30] <Blaze4> ok thanls
#719 [13:30] <Blaze4> thanks*
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#722 [13:30] <J_Sterley> I need some help probably, an account issue
#723 [13:31] <J_Sterley> I haven´t played the game in a long time and I cant seem to grasp the new features
#724 [13:32] <J_Sterley> I bought the Java version back in Sep 2012 and I haven´t played since 2014
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#726 [13:46] * reeeee [webchat@host86-186-252-131.range86-186.btcentralplus.com] has joined #minecrafthelp
#727 [13:46] <reeeee> I need help. My house in survival keeps burning randomly, only since the update. There are no nearby fires.
#728 [13:47] * wherestheavocados [webchat@host86-186-252-131.range86-186.btcentralplus.com] has joined #minecrafthelp
#729 [13:48] <wherestheavocados> I need help. My house in survival keeps burning randomly, only since the update. There are no nearby fires.
#730 [13:48] * uberinferno [webchat@37.203.72.142] has joined #minecrafthelp
#731 [13:48] <reeeee> I need help. My house in survival keeps burning randomly, only since the update. There are no nearby fires.
#732 [13:49] <mattym> reeeee, This is not for ingame issues.
#733 [13:49] * Superpowers04 [~Superpowe@2600:8805:a100:8c9:dd85:1910:29f:fe06] has joined #minecrafthelp
#734 [13:49] * Axle [webchat@51-171-6-96-dynamic.agg9.chf.chf-qkr.eircom.net] has joined #minecrafthelp
#735 [13:49] <reeeee> well too bad i need help
#736 [13:49] <uberinferno> alright, uninstalled everything, deleted contents of .minecraft, restarted pc, installed minecraft, did the dir thing now its downloading updates
#737 [13:49] <reeeee> i need hellpppp omgggggg
#738 [13:49] <Lurks> reeeee there are forum,reddit or discord for those question
#739 [13:50] <reeeee> gimme a link
#740 [13:50] <mattym> reeeee, Google.com
#741 [13:50] <uberinferno> lol
#742 [13:50] <reeeee> because i need to know where google is
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#745 [13:52] <Axle> hi, i kinda forgot my password and when i try to reset it it asks me to answer my security questions to confirm its me but i dont remember my answers for that but when i try to reset the security questions i need my password to confirm and reset them. so basically im stuck in a loop and i ahve no idea what to do
#746 [13:52] <mattym> ??> Axle account/send-email
#747 [13:52] <Absol> Axle: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#748 [13:52] <Absol> Axle: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#749 [13:52] * Lord_of_Life_ [~Lord@46.217.56.77] has joined #minecrafthelp
#750 [13:53] <uberinferno> Error: java.lang.UnsatisfiedLinkError: Failed to locate library: lwjgl.dll
#751 [13:53] <uberinferno> same thing
#752 [13:53] <uberinferno> do i just download that dll?
#753 [13:54] <mattym> uberinferno, No
#754 [13:54] <Axle> i dont know my transaction id because i lost the email.
#755 [13:54] <mattym> uberinferno, It seems like its not downloading it to where it should be.
#756 [13:55] <mudrc2002> i got a problem with joining my friends server on realms 1.14 i log in and after small amout of time it disconnects me i cant break blocks, kill mobs or even see chat, i am using released version.
#757 [13:55] <uberinferno> so
#758 [13:55] <uberinferno> what now
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#760 [13:55] <uberinferno> shall i try removing the dir command?
#761 [13:56] <mattym> uberinferno, Only if you plan to try on a new Windows user account.
#762 [13:56] * spaedii [webchat@ip-37-201-4-43.hsi13.unitymediagroup.de] has joined #minecrafthelp
#763 [13:56] <mattym> mudrc2002, That just sounds like a poor connection between you and the server.
#764 [13:56] <uberinferno> well i'd like to take that as my last resort
#765 [13:56] * bigchunga [webchat@host86-186-252-131.range86-186.btcentralplus.com] has joined #minecrafthelp
#766 [13:56] <spaedii> can someone help me with an error containing "invalid token", every time I want to join a server, login on the minecraft website or anything of the sorts, I get the same rror
#767 [13:57] <spaedii> it works fine with the mojang website, though
#768 [13:57] <mattym> ??> spaedii launcher/relog
#769 [13:57] <Absol> spaedii: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#770 [13:57] <bigchunga> Yeah I've been seeing lately that it's been asking me for my login again. I get the same thing you get but after I put my login in again, it will let me play. It's been very random though, sometimes it will just let me play, other times it will ask me for the info again. It's not really a huge issue, just a minor annoyance big enough to get under y
#771 [13:57] <bigchunga> our skin.
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#773 [13:58] * Axle [webchat@51-171-6-96-dynamic.agg9.chf.chf-qkr.eircom.net] has quit. (Quit: webchat.esper.net)
#774 [13:58] <mudrc2002> hmm is there anything i can do with it ?
#775 [13:59] <spaedii> Absol it worked the first time, not the second try though
#776 [13:59] <mattym> mudrc2002, Not really.
#777 [13:59] <mattym> spaedii, What do you mean?
#778 [13:59] * Soph [webchat@cpc89726-darl9-2-0-cust441.11-2.cable.virginm.net] has joined #minecrafthelp
#779 [14:00] <spaedii> I logged in, tried joining, it worked, wanted to check if it perfectly solved it so I logged out and it spat out the same error
#780 [14:00] <spaedii> is it just timing of my log-ins that screw with the system
#781 [14:00] <mudrc2002> thanks for your time
#782 [14:00] * mudrc2002 [webchat@adsl-dyn-65.95-102-240.t-com.sk] has quit. (Quit: webchat.esper.net)
#783 [14:00] <mattym> spaedii, Try the following.
#784 [14:00] <mattym> ??> spaedii win/reinst
#785 [14:00] <Absol> spaedii: You may need to reinstall the locally installed files that Minecraft puts into place.
#786 [14:00] <Absol> spaedii: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#787 [14:00] * Soph [webchat@cpc89726-darl9-2-0-cust441.11-2.cable.virginm.net] has quit. (Client Quit)
#788 [14:01] <spaedii> Absol I'll try that first, though it has worked to join again rn, my minecraft's been really hissy
#789 [14:02] * Lord_of_Life [~Lord@46.217.56.77] has joined #minecrafthelp
#790 [14:05] <uberinferno> well
#791 [14:05] <uberinferno> matty, is there anything i can do besides the new account?
#792 [14:05] <uberinferno> can you tell me where is the dll supposed to be?
#793 [14:05] <mattym> uberinferno, Nothing else I can see that would be causing an issue like that.
#794 [14:05] <uberinferno> .minecraft or in minecraft launcher folder inside programsx86
#795 [14:07] * uberinferno [webchat@37.203.72.142] has quit. (Quit: webchat.esper.net)
#796 [14:07] * uberinferno [webchat@37.203.72.142] has joined #minecrafthelp
#797 [14:07] <uberinferno> accidentaly left, didnt see messages (if you wrote any)
#798 [14:09] * JCarlin [webchat@5e03079d.bb.sky.com] has joined #minecrafthelp
#799 [14:10] <JCarlin> the email that is connected to my minecraft account is no longer reachable so i am unable to login, this was an email adress used years ago when i first bought the game
#800 [14:11] <mattym> ??> JCarlin account/send-email
#801 [14:11] <Absol> JCarlin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#802 [14:11] <Absol> JCarlin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#804 [14:19] * codcod452 [webchat@NAT-237.muhlenberg.edu] has joined #minecrafthelp
#805 [14:20] <codcod452> I havent played minecraft on my computer for at least 5 years and I have already bought a java download and want it on a different computer but my login info is telling me its wrong what do i doooo?
#806 [14:21] <mattym> codcod452, You seem to currently be on a schools network. Wait to log in when you are home.
#807 [14:21] * Northpaw27 [webchat@5ac968ca.bb.sky.com] has joined #minecrafthelp
#808 [14:21] * Sweetsir16 [webchat@168.8.32.2] has joined #minecrafthelp
#809 [14:21] <Sweetsir16> i dont remember my email
#810 [14:21] <Sweetsir16> is there anything i can do to get it back?
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#812 [14:22] <codcod452> Im at school for another week is there really nothing i can do??
#813 [14:22] <mattym> codcod452, Speak with their IT people.
#814 [14:22] <Lurks> Sweetsir16 have you tried the "forgot email" and tried all the email you know in there?
#815 [14:22] <Sweetsir16> yes
#816 [14:24] <Lurks> Sweetsir16 hm contact mojang support with transaction ID/gift code
#817 [14:24] * DaDo__ [webchat@158.255.248.73] has joined #minecrafthelp
#818 [14:25] <codcod452> im sad
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#820 [14:27] <Sweetsir16> i have my uuid
#821 [14:27] <mattym> ??> Sweetsir16 account/send-email
#822 [14:27] <Sweetsir16> is there a way to get my email from that?
#823 [14:27] <Absol> Sweetsir16: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#824 [14:27] <Absol> Sweetsir16: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#825 [14:27] <mattym> ??> Sweetsir16 account/trans-id
#826 [14:27] <Absol> Sweetsir16: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#827 [14:27] <DaDo__> I want to update minecraft but there's error with bite.2.ogg. And i don't know what to do
#828 [14:27] <mattym> ??> DaDo__ error/download
#829 [14:27] <Absol> DaDo__: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#830 [14:28] * DaDo__ [webchat@158.255.248.73] has quit. (Client Quit)
#831 [14:30] <Sweetsir16> so is it possible with just the uuid
#832 [14:30] <mattym> Sweetsir16, No
#833 [14:30] <codcod452> who the hell are the IT people and how do i come in contact with them??
#834 [14:30] <mattym> codcod452, The IT people at the school. Talk to them about unblocking access to the game.
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#840 [14:51] <Marshmellow> Hello, I am having problems purchasing Minecraft Java Edition, I live in Canada, I'm using a Canadian Debit/Credit to try and purchase it and it doesn't seem to work, it keeps asking me to verify my credit card information and doesn't accept it. I went out to look for keys in the store even and couldn't find any, and on top of this none are even av
#841 [14:51] <Marshmellow> ailable online in any marketplace. So I would like to know is it possible that something is wrong on Mojang/Microsoft's side? I checked with my bank and had no problems on their end,
#842 [14:52] <mattym> Marshmellow, Call the bank again, tell them you specifically need to make an International Transaction.
#843 [14:53] <Marshmellow> Sorry I should clarify, I did call them about international Transaction, and they assured me it is not blocked on their end. I have purchased minecraft java edition before, I am trying to purchase an account for my girlfriend who has been having trouble buying it.
#844 [14:55] <mattym> Marshmellow, The card is tied to a bank account right, not a pre-paid or gift card?
#845 [14:55] <Marshmellow> Yes it is tied to my bank account.
#846 [14:57] <Marshmellow> It's my personal Debit card tied to my account as well as my credit card that also did not work.
#847 [14:58] <Marshmellow> We have also tried 2 cards from another bank account with another bank that also does not have international transactions blocked and it still did not work.
#848 [14:58] <mattym> Marshmellow, Are both cards issued in Canada?
#849 [14:58] * CatStellar [webchat@dynamic-acs-24-101-78-63.zoominternet.net] has joined #minecrafthelp
#850 [14:58] <Marshmellow> Yes, all 4 cards we have tried were issued in Canada.
#851 [14:59] <mattym> Marshmellow, You may want to make sure there are no ad-blocking programs on, or simply try in another web browser.
#852 [15:00] <CatStellar> When I go to connect to a singleplayer world, or even a multiplayer world; the game goes into "Not Responding" and then says "Java Platform SE Binary has stopped working"
#853 [15:01] <mattym> ??> CatStellar launcher/log
#854 [15:01] <Absol> CatStellar: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#855 [15:01] <Marshmellow> Alright, I'll try that. Thanks for the help.
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#861 [15:10] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#862 [15:11] * Kama125 [webchat@31-41-146-16.net.kth.pl] has joined #minecrafthelp
#863 [15:11] <Kama125> siema
#864 [15:11] * Kama125 [webchat@31-41-146-16.net.kth.pl] has quit. (Client Quit)
#865 [15:21] * devleds23 [webchat@c-68-51-143-97.hsd1.mi.comcast.net] has joined #minecrafthelp
#866 [15:22] <devleds23> Its been a while since I've logged into my minecraft account
#867 [15:22] <devleds23> and recently tried to get on after 4 or 5 years
#868 [15:22] <devleds23> apparently my account was already turned into a mojang account, but when I go to reset my password I never get the email to do so
#869 [15:23] <Lurks> ??> devleds23 account/send-email
#870 [15:24] <Absol> devleds23: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#871 [15:24] <Absol> devleds23: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#872 [15:24] <devleds23> my email is devleds@hotmail.com
#873 [15:24] <devleds23> I already put a ticket in earlier today about this issue
#874 [15:25] * CatStellar [webchat@dynamic-acs-24-101-78-63.zoominternet.net] has quit. (Quit: webchat.esper.net)
#875 [15:25] <Lurks> devleds23 we are not mojang support, this is a volunteer help chat
#876 [15:25] <devleds23> well why the fuck am i here?
#877 [15:25] <Absol> devleds23: Please keep it civil
#878 [15:35] * OPG [webchat@135.26.165.176] has joined #minecrafthelp
#879 [15:37] <OPG> hello i'm back again i got windows 10 edition and i still cant play with my friend. he has xbox one. does he have to have windows 10 edition as well or...?
#880 [15:39] <OPG> do i have to have gold?
#881 [15:48] <urielsalis> To play multiplayer on xbox one you need gold
#882 [15:48] <urielsalis> its a platform limitation
#883 [15:50] <OPG> but i have pc and he has gold. my question is why cant i join him in a world, realm or server?
#884 [15:51] * Joe [webchat@ool-457c631b.dyn.optonline.net] has joined #minecrafthelp
#885 [15:52] <Joe> Hey, is it possible to change a Migrated Minecraft Account Email to a new one?
#886 [15:53] <Lurks> Joe yes, log in to mojang.com
#887 [16:10] * CatStellar [webchat@dynamic-acs-24-101-78-63.zoominternet.net] has joined #minecrafthelp
#888 [16:11] <CatStellar> so i was directed to a site after asking about the Java Platform SE not working problem. the sites liked here -> https://paste.ubuntu.com/p/HHgbTgczJJ/
#889 [16:21] <urielsalis> ??> CatStellar av/adwcleaner
#890 [16:21] <Absol> CatStellar: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#891 [16:21] <Absol> CatStellar: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#892 [16:30] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has quit. (Ping timeout: 198 seconds)
#893 [16:47] * thedarkone [webchat@pool-96-227-138-188.phlapa.fios.verizon.net] has joined #minecrafthelp
#894 [16:49] <thedarkone> im having trouble, I have the English text set in settings, and the menu is in English, but when I go on a multiplayer server it changes to russian or something like that.
#895 [16:51] * leegitsz [webchat@177.37.208.88] has joined #minecrafthelp
#896 [16:51] <leegitsz> Hello
#897 [16:51] <leegitsz> Staff online?
#898 [16:53] <leegitsz> I created a ticket to change my email a while back, but so far have not responded
#899 [16:54] * Dozer4 [webchat@user-69-73-103-7.knology.net] has joined #minecrafthelp
#900 [16:55] * Dozer4 [webchat@user-69-73-103-7.knology.net] has quit. (Client Quit)
#901 [16:55] <tyteen4a03> leegitsz: you will have to wait for Mojang to respond
#902 [16:55] <CapFan67> leegitsz, On what date did you submit your tocket?
#903 [16:56] <CapFan67> *ticket
#904 [16:56] <leegitsz> 29 of april
#905 [16:56] <CapFan67> leegitsz, You have a while to wait yet. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#906 [16:58] <leegitsz> Omg
#907 [16:58] <leegitsz> Will they answer on March 23?
#908 [16:59] * Beechop [webchat@nat44-hstud-rsh.hiof.no] has joined #minecrafthelp
#909 [16:59] * Alber01 [webchat@32.red-81-37-153.dynamicip.rima-tde.net] has joined #minecrafthelp
#910 [16:59] <Alber01> Hola
#911 [16:59] <Beechop> Hi! I need some help with loging in to my old minecraft account. Could you help me with that?
#912 [17:00] <thedarkone> How do you fix your language, it appears to be English on the title screen and subtitles and everything. But in Multiplayer/Hypixel almost all the text is a different language that I can't understand.
#913 [17:00] <Alber01> Le doy a jugar y me crashea
#914 [17:00] <Alber01> ok
#915 [17:00] * Blank [webchat@cblmdm134-228-174-36.buckeyecom.net] has joined #minecrafthelp
#916 [17:00] <CapFan67> leegitsz, Today, they're answering requests made on March 23rd. When that increments to your submission date, you should get a response.
#917 [17:01] <Alber01> minecraft does not start me and pulls me out
#918 [17:01] <leegitsz> Ok
#919 [17:02] * Lunterik [webchat@2.28.190.170] has joined #minecrafthelp
#920 [17:02] <Alber01> I've been trying to enter for several hours and it does not let me
#921 [17:02] * Matthew2 [webchat@S010610bef5d16c7f.gv.shawcable.net] has joined #minecrafthelp
#922 [17:03] <Matthew2> Hi I got an email that my Minecraft account was merged into a Mojang account a while ago, submitted a ticket, haven't heard back. Problem is when I log in to that account it says I don't own Minecraft. Any ideas?
#923 [17:03] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#924 [17:03] <CapFan67> Matthew2, On what date did you submit your ticket?
#925 [17:04] <CapFan67> Alber01, Do you get an error dialog box with a "more details" link?
#926 [17:04] <Matthew2> Almost a month ago, April 17th
#927 [17:04] <Lunterik> I keep getting java.lang.IllegalStateException: faild to create a cild event loop. I understand this is a user side error but i do not know how to fix it.
#928 [17:04] <CapFan67> Matthew2, You have a while to wait yet. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#929 [17:05] <Matthew2> But how can a "Minecraft account" be merged with another account (an action I did not take) and now it says I don't own the game? That's kind of unacceptable...
#930 [17:05] <CapFan67> Lunterik, This can be Antivirus or Java settings. The latter is easy to test:
#931 [17:05] <CapFan67> Lunterik, Do you know how to edit your launcher profile?
#932 [17:05] <Lunterik> Nope.
#933 [17:06] <Alber01> CapFan67 yes
#934 [17:06] <CapFan67> Matthew2, Sounds like someone migrated your account. They would have needed your username, password and email to do that.
#935 [17:06] <Lunterik> Just saying, I'm using a different launcher to the original, because the original launcher just freezes on the mojang screen. So i'm using it opened as of Vista iirc.
#936 [17:06] * Beechop [webchat@nat44-hstud-rsh.hiof.no] has quit. (Quit: webchat.esper.net)
#937 [17:07] <CapFan67> Lunterik, in your launcher, click "launch Options", enable advanced settings, click your profile. Next, enable Java Arguments, and add the following argument to the end after a space: -Djava.net.preferIPv4Stack=true
#938 [17:07] <Matthew2> Someone got into my EA account at the same time. I'm aware someone else did it. I changed the passwords on everything and did an entirely fresh install of Windows in case it was a keylogger of some sort. The bottom line is I don't have access to a game I rightfully own and I've been waiting almost a month to hear back about it. How is that acceptab
#939 [17:07] <Matthew2> le business practice in any way?
#940 [17:08] <CapFan67> Matthew2, That's a good question to ask Mojang.
#941 [17:08] <Matthew2> I did
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#943 [17:08] <Matthew2> 3 weeks ago
#944 [17:08] <CapFan67> Matthew2, We, on the other hand, are volunteers who help with Technical issues. We are not Mojang.
#945 [17:08] <Matthew2> *sigh*
#946 [17:08] <CapFan67> Matthew2, The best I can do is point you to the right pages.
#947 [17:08] <Matthew2> Is there a real support I can talk to that takes less than a month?
#948 [17:09] <Matthew2> No offense..
#949 [17:09] <CapFan67> Matthew2, Not that we're aware of.
#950 [17:09] <CapFan67> Matthew2, Mojang support is through email.
#951 [17:09] <Matthew2> Pathetic
#952 [17:09] * Matthew2 [webchat@S010610bef5d16c7f.gv.shawcable.net] has quit. (Quit: webchat.esper.net)
#953 [17:09] <Alber01> CapFan67 yes, i get an error dialog box with a "more details" link
#954 [17:10] <CapFan67> Alber01, Click the "more details" link. You will get additional information. COpy all that information, and Absol will give you instructions for creating a paste:
#955 [17:10] <CapFan67> ??> Alber01 paste
#956 [17:10] <Absol> Alber01: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#957 [17:10] <CapFan67> Alber01, when you get the new paste page, give us the link.
#958 [17:11] <Alber01> CapFan67 ok, one moment
#959 [17:12] <Alber01> CapFan67 but i have windows
#960 [17:12] <CapFan67> Alber01, So I see. Is that a problem?
#961 [17:13] <Alber01> CapFan67 nothing, I thought it could be something influential
#962 [17:13] <Lunterik> Another issue, When i use the newest launcher of minecraft, it dos not allow me to get past the Mojang screen. It goes "Not Responding" and nothing comes of it
#963 [17:14] <CapFan67> Lunterik, That's usually due to incompatible software running on your system. Let's look:
#964 [17:14] <Alber01> CapFan67 this? https://paste.ubuntu.com/p/Z7wXYsJFFb/
#965 [17:14] <CapFan67> ??> Lunterik tools/hjt
#966 [17:14] <Absol> Lunterik: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#967 [17:14] <Absol> Lunterik: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#968 [17:14] <CapFan67> Alber01, That looks like a hardware/driver issue. Let's look at your hardware/drivers:
#969 [17:14] <CapFan67> ??> Alber01 win/dxdiat
#970 [17:14] <CapFan67> ??> Alber01 win/dxdiat
#971 [17:15] <CapFan67> ??> Alber01 win/dxdiag
#972 [17:15] <Absol> Alber01: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#973 [17:15] <CapFan67> So many typos.. Maybe one too many cups of coffee today...
#974 [17:17] <CapFan67> Lunterik, After you create the paste with the report, post the new page link here, and I'll scan for known incompatible software.
#975 [17:18] <Lunterik> okay, i got an error that i need to do, it tells me what i have to do so i'll try do that now
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#977 [17:18] <CapFan67> Lunterik, Did it warn you about not being able to write to host file?
#978 [17:18] <Lunterik> yeah
#979 [17:19] <CapFan67> Lunterik, That can happen if you don't run as Administrator as instructed. That's ok, the report will still run fine. Just click ok.
#980 [17:19] <Lunterik> I did run it as an administrator, though
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#982 [17:19] <bob> I need to allocate more memory to the game, but when I put in a bigger value it either gives an error or starts with the same amount of memory
#983 [17:19] <CatStellar> Absol done
#984 [17:19] <CapFan67> Lunterik, It'll still produce the report, which is what we need. All good.
#985 [17:20] <CapFan67> bob, That sounds like you have 32bit java installed. Do you know how to test?
#986 [17:20] <bob> no
#987 [17:20] * CatStellar [webchat@dynamic-acs-24-101-78-63.zoominternet.net] has quit. (Client Quit)
#988 [17:20] <CapFan67> bob, Open a command prompt. type: Java -version Copy the 3rd line, and post it here.
#989 [17:20] <Lunterik> https://paste.ubuntu.com/p/8GTCV5PVhC/
#990 [17:21] <CapFan67> Lunterik, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#991 [17:21] <CapFan67> ??> Lunterik av/adwcleaner
#992 [17:21] <Absol> Lunterik: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#993 [17:21] <Absol> Lunterik: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#994 [17:22] <bob> Java(TM) SE Runtime Environment (build 1.8.0_201-b09)
#995 [17:22] <CapFan67> bob, If you have 64-bit java, it will say 64-bit. You have 32bit installed. Download Java here: https://java.com/en/download/manual.jsp
#996 [17:22] <Alber01> CapFan67 https://paste.ubuntu.com/p/XR9NCbWgKS/
#997 [17:22] <CapFan67> bob, Choose the 64-bit link.
#998 [17:22] <Lunterik> Disabled Overlay, will download and scan now.
#999 [17:23] <bob> now what
#1000 [17:24] * Lunterik [webchat@2.28.190.170] has quit. (Quit: webchat.esper.net)
#1001 [17:25] <CapFan67> bob, clearly if you are getting that error, then you are specifying your own installed version of java, rather than using the Minecraft provided runtime. Now that you've installed 64-bit java, point your profiles to the newly installed version.
#1002 [17:26] <CapFan67> Alber01, your paste seems a bit odd. You have two video display adapters installed, with one using the generic microsoft driver and labeled "Nvidia". Do you have an Nvidia card in your system?
#1003 [17:27] <bob> hoe do I point my profiles to the newly installed version
#1004 [17:28] <CapFan67> bob, look at your profile. Is "Java executable" enabled/green? If not, enable it. Copy what's in the field and paste it here.
#1005 [17:29] <CapFan67> bob, Be sure to review the same profile that's causing your crash.
#1006 [17:29] <bob> C:\Program Files\Java\jre1.8.0_211\bin\javaw.exe
#1007 [17:29] <Alber01> CapFan67 I do not think so
#1008 [17:30] <CapFan67> bob, So, that's not default. You've modified that at some point to use your installed java, rather than the Mojang provided runtime. You have two options: (1) change the value to point to the Java that you just installed or (2) change that back to the default Mojang runtime.
#1009 [17:31] <CapFan67> Alber01, If you open your Device Manager (Win+X), and expand Display Adapters, how many do you see and what are their names?
#1010 [17:31] <bob> im guessing that the default mojang runtime one automatically updates
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#1012 [17:32] <Lunterik> I am back, and hav scannd it
#1013 [17:33] <CapFan67> bob, It does indeed, and is what I would recommend. click the folder on the right, and navigate to C:\Program Files (x86)\Minecraft\runtime\jre-x64\bin\javaw.exe (Note, it may be "minecraft" or "minecraft launcher")
#1014 [17:33] <CapFan67> Lunterik, Welcome back. See if it runs now.
#1015 [17:33] <Lunterik> Okay, i will try iy
#1016 [17:33] <Lunterik> it*
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#1018 [17:34] <CapFan67> bob, Once set, try running that profile with increased memory.
#1019 [17:34] <Alber01> CapFan67 I do not get anything called Display Adapters
#1020 [17:35] <CapFan67> Alber01, It should look something like this: https://i.imgur.com/BX5YOrb.png
#1021 [17:35] <CapFan67> Alber01, Again, Win+X, Device Manager, then expand Display Adapters.
#1022 [17:36] <bob> i downloaded the newer version of java in another place. Should I put the file location of "jre-8u211-windows-x64.exe"?
#1023 [17:37] <CapFan67> bob, No, that's the installer. If you want to use Mojang runtime, follow my instructions above. If you want to use your own installed Java, run the installer, pay attention to the install folder, then point to the javaw.exe at that location.
#1024 [17:38] <Alber01> CapFan67 two, Intel(R) HD Graphics 4600 and video controller (VGA compatible)
#1025 [17:38] <bob> i wanna use the Mojang runtime but I got no Minecraft folder in Programs (86x)
#1026 [17:38] <bob> inProgram Files (x86)
#1027 [17:40] <CapFan67> bob, do you run your minecraft launcher from a shortcut? If so, right-click that shortcut icon and select "Open file location". Tell me the path that opens.
#1028 [17:42] <Lunterik> It seems to still freeze, but it doesnt "not respond"
#1029 [17:42] <Lunterik> wait nvm it loaded
#1030 [17:42] <bob> C:\Users\M****\AppData\Roaming\.minecraft\minecraft launcher
#1031 [17:42] <CapFan67> Lunterik, That first run can take a little while. Lots of files to download.
#1032 [17:43] <Lunterik> Makes snse
#1033 [17:43] <CapFan67> bob, So, you installed your launcher in your .minecraft folder? Yikes...
#1034 [17:43] <Lunterik> I still get the error of failing to create child loop
#1035 [17:43] <bob> XD
#1036 [17:43] <CapFan67> bob, My recommendation is to uninstall your Minecraft launcher (it won't erase your worlds). Then, I'll give you the link to download the installer and re-install to the default location.
#1037 [17:44] <bob> ok
#1038 [17:44] <CapFan67> Lunterik, Did you add the Java Argument to test in your Mojang launcher? Do you need the argument again?
#1039 [17:44] <CapFan67> bob, You can uninstall the launcher in Add/remove programs or Settings>Apps.
#1040 [17:44] <bob> did it already
#1041 [17:44] <Lunterik> I added -Djava.net.preferIPv4Stack=true to the "JVM arguments"
#1042 [17:44] <CapFan67> bob, Download the launcher installer here: https://launcher.mojang.com/download/MinecraftInstaller.msi
#1043 [17:45] <bob> the default location is just in documents tho
#1044 [17:45] <CapFan67> Lunterik, The other potential cause is antivirus. Let me look at your hjt report again...
#1045 [17:45] <Lunterik> Okay
#1046 [17:47] <CapFan67> Lunterik, Ah, avg and McAfee.
#1047 [17:47] <CapFan67> ??> Lunterik av/avg
#1048 [17:47] <Absol> Lunterik: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#1049 [17:47] <Absol> Lunterik: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#1050 [17:47] <Alber01> CapFan67 I know you're busy but in case it has happened to you, I sent you that up there
#1051 [17:47] <CapFan67> ??> Lunterik av/mcafee/uninstall
#1052 [17:47] <Absol> Lunterik: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#1053 [17:48] <CapFan67> Alber01, I did indeed miss it. thanks for letting me know.
#1054 [17:48] <Lunterik> I uninstall Mcafe and fix AVG? or one or the other?
#1055 [17:49] <CapFan67> Alber01, The "video controller" has a tag of "Nvidia" in your dxdiag. So strange. Do you have two display ports in different locations on the back of your computer?
#1056 [17:49] <Lunterik> CapFan, do i do both of these, or just one?
#1057 [17:49] <CapFan67> Lunterik, They're both known to interfere with Minecraft. I would suggest uninstalling them both to see if they're the cause. Once the issue is solved, you can decide what AV solution to use, and can test if it breaks minecraft again.
#1058 [17:49] <Alber01> CapFan67 no, only one
#1059 [17:50] <bob> nice new launcher XD
#1060 [17:51] <Alber01> CapFan67 I have two outputs but connected one
#1061 [17:51] <CapFan67> Alber01, Ok, this appears to be hardware that's been removed or is in error. In your Device Manager, highlight "video controller (VGA compatible)" and press Delete.
#1062 [17:51] <CapFan67> Alber01, Wait, you do have two outputs?
#1063 [17:52] <CapFan67> Alber01, Is one of them in a card slot?
#1064 [17:52] <Lunterik> CapFan67 Do i do both AVG and Mcafee, Or just the one?
#1065 [17:52] <bob> alright, i put 10G but it only gave me 2
#1066 [17:52] <CapFan67> Lunterik, I'd recommend removing them both to test.
#1067 [17:52] <Lunterik> Okay will do
#1068 [17:53] <CapFan67> bob, I can't think of any reason why you'd need 10G of memory. Too much memory will cause minecraft to have lag spikes. Nonetheless, I'm glad it's not crashing.
#1069 [17:54] <Alber01> CapFan67 no
#1070 [17:54] <bob> it was never crashing, the problems have always been the lag spikes
#1071 [17:54] <bob> I have 16gb of memory, so I wanna allocate at least 4
#1072 [17:55] <CapFan67> bob, You said you got an error when specifiying "a bigger value". Do you get an error when you specify 4G?
#1073 [17:55] * theplayer80 [webchat@pa49-185-9-167.pa.vic.optusnet.com.au] has joined #minecrafthelp
#1074 [17:56] <Lunterik> I cant do th AVG because it says "UI failed to load"
#1075 [17:56] <CapFan67> bob, Also, please note that more memory also doesn't solve lag spikes unless low memory is your issue. Look closely at the F3 screen and the Mem: line and it's values. If it's not over 80%, memory isn't your issue.
#1076 [17:56] <theplayer80> Hi, Minecraft 1.14 keeps crashing on my Mac OS, please help!
#1077 [17:56] <CapFan67> Lunterik, You'll likely need to reboot between removals.
#1078 [17:57] <bob> I put 10 and it gave me 2, now I put 4 and it gave me 495MB
#1079 [17:57] <Lunterik> AVG was the first one i tried, so i'm doing mcafee now. I'll then reboot and try avg again.
#1080 [17:57] <CapFan67> theplayer80, I can't help with MacOS. However, this has been the recent issue: https://bugs.mojang.com/browse/MC-149225
#1081 [17:57] <theplayer80> Thank you :D
#1082 [17:58] <CapFan67> bob, Set to 4. Then, screenshot your F3 screen for me.
#1083 [17:58] <CapFan67> bob, If you use ALT+ScreenPrint, you can then paste (CTRL-V) to http://imgur.com/ main page.
#1084 [17:59] <Alber01> CapFan67 I only get uninstall or disable but not delete
#1085 [17:59] <CapFan67> Alber01, Strange. Disable, and then test.
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#1088 [18:00] <Alber01> CapFan67 I have already disabled it
#1089 [18:00] <CapFan67> Alber01, Actually, before you test, you might want to update your Intel® HD Graphics 4600 driver, which is a couple years out of date: https://downloadcenter.intel.com/product/81496/Intel-HD-Graphics-4600
#1090 [18:00] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1091 [18:02] * bob [webchat@D47099E2.rev.sefiber.dk] has joined #minecrafthelp
#1092 [18:02] <bob> hello?
#1093 [18:02] <bob> is this the same chat??
#1094 [18:02] <CapFan67> bob, Welcome back
#1095 [18:02] <Alber01> bob yes
#1096 [18:03] <bob> where on imgur do i post it?
#1097 [18:03] <CapFan67> bob, If the screenshot is in your clipboard, just type CTRL-V
#1098 [18:04] <CapFan67> bob, If it's in a file (by pressing F2), then drag the file to the imgur page (anywhere on the page).
#1099 [18:04] <bob> minecraft crashed...
#1100 [18:05] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#1101 [18:08] <bob> did it
#1102 [18:09] <CapFan67> bob, give us the imgur link
#1103 [18:09] <bob> https://imgur.com/a/NC8MXLe
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#1105 [18:09] * Alber01 [webchat@32.red-81-37-153.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#1106 [18:09] <Lunterik> I've done Mcafee Just going to test AVG now
#1107 [18:09] <CapFan67> bob, Can you post your JVM arguments here?
#1108 [18:11] <bob> -Xmx4G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M
#1109 [18:12] * shamwoah [webchat@mrhmon2412w-lp130-01-74-15-197-125.dsl.bell.ca] has joined #minecrafthelp
#1110 [18:12] <shamwoah> Hi, I've got me an issue
#1111 [18:13] <CapFan67> bob, That is odd indeed. Give me a moment, and Absol will give you some instructions to look at your environment variable for a _java_options setting to remove.
#1112 [18:13] <CapFan67> shamwoah, what's the issue?
#1113 [18:13] <Lunterik> CapFan67 I can't do anything with AVG as it wont let me right click and it says it cant loead UI when i open it
#1114 [18:13] <CapFan67> ??> bob info/vars
#1115 [18:13] <Absol> bob: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#1116 [18:14] <bob> I did make a new environment to try and fix the issue
#1117 [18:14] <bob> should I remove it?
#1118 [18:14] <CapFan67> Lunterik, ..and you can't remove from add/remove programs or Settings>Apps?
#1119 [18:14] <CapFan67> bob, If you have _Java_options, then yes you should remove it.
#1120 [18:14] <Lunterik> I might be able to completely uninstall it. SHould i try that?
#1121 [18:15] <CapFan67> Lunterik, You can test first to see if McAfee was the culprit. If not, then I would uninstall AVG and test againa.
#1122 [18:15] <bob> should I just restart minecraft now?
#1123 [18:15] <Lunterik> I will test now.
#1124 [18:15] <shamwoah> I had an old minecraft account, way back before migration. I forgot my password, but the forgot password link wasn't working. Therefore, I quit. I was a stupid 9 year old or something. Basically, I'm now trying to access my account, but don't know my password. I also can't find my user to reset my password. All I need to know is my username. Is the
#1125 [18:15] <shamwoah> re any way I can get my hands on it?
#1126 [18:16] <CapFan67> shamwoah, Your profile name may be in your old log files, as it's logged each time you load a world.
#1127 [18:16] * Awesomemaker3000 [webchat@170.250.44.57.hwccustomers.com] has joined #minecrafthelp
#1128 [18:16] <shamwoah> Which log files?
#1129 [18:16] <CapFan67> shamwoah, If you don't have your old log files, you'll need to contact Mojang. Let me know if you need a link.
#1130 [18:16] <shamwoah> In-game?
#1131 [18:16] <CapFan67> shamwoah, The "logs" folder in .minecraft.
#1132 [18:17] <shamwoah> ohhh
#1133 [18:17] <shamwoah> Yeah I've never owned Minecraft on this PC
#1134 [18:17] <CapFan67> shamwoah, they will be .gz files, which are just archvies. You can open them with 7Zip or any archive tool.
#1135 [18:17] <Awesomemaker3000> Hello, I purchased Minecraft Wii U edition a while ago, now I would like to transfer the game to my Nintendo Switch, is this possible?
#1136 [18:17] <CapFan67> shamwoah, Ah, in that case you'll need to contact Mojang Customer Support.
#1137 [18:17] * Lunterik [webchat@2.28.190.170] has quit. (Quit: webchat.esper.net)
#1138 [18:18] <CapFan67> Awesomemaker3000, Not that I'm aware of. Its a separate purchase.
#1139 [18:18] <shamwoah> I tried, but they're still responding to cases from the end of March
#1140 [18:18] <CapFan67> shamwoah, Yeah, sadly they're way behind.
#1141 [18:18] <Awesomemaker3000> OK, I did already
#1142 [18:18] <shamwoah> I need this username for a school project due early next month
#1143 [18:18] * Awesomemaker3000 [webchat@170.250.44.57.hwccustomers.com] has quit. (Client Quit)
#1144 [18:18] * Alber01 [webchat@32.red-81-37-153.dynamicip.rima-tde.net] has joined #minecrafthelp
#1145 [18:19] <Alber01> Hello again
#1146 [18:19] <CapFan67> shamwoah, the public data breach in January hit their players pretty hard (not a Mojang breach, but some people foolishly use the same username/password everywhere).
#1147 [18:19] <CapFan67> Alber01, Welcome back.
#1148 [18:19] <shamwoah> Is there no kind of website where I can put in my email linked to my account and get my username?
#1149 [18:19] <Alber01> CapFan67 I have updated the Intel HD drivers but still not start minecraft
#1150 [18:19] * pppp [webchat@47.187.210.78] has joined #minecrafthelp
#1151 [18:20] <CapFan67> shamwoah, Not that I'm aware of.
#1152 [18:20] <shamwoah> Damn
#1153 [18:20] <CapFan67> Alber01, ..and the video controller (VGA compatible) is disabled?
#1154 [18:21] <pppp> when ever I try to start Minecraft, it loads for a little and then stops and says it stopped working, i never played a minte in the game
#1155 [18:21] <shamwoah> Well, thanks for the help. I guess I gotta kinda go my own way from here. I'm gonna try my best to see if there's anything I can do, but I might just have to sit on my ass and wait for Mojang to get back to me
#1156 [18:21] <CapFan67> Alber01, With your update installed and "video controller (VGA compatible)" disabled, can you run a new dxdiag?
#1157 [18:21] <CapFan67> pppp, That sometimes happens if you have incompatible software running on your system. Let's run a report of what's running and see:
#1158 [18:22] <CapFan67> ??> pppp tools/hjt
#1159 [18:22] <Absol> pppp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1160 [18:22] <Absol> pppp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1161 [18:23] <CapFan67> bob, Looks like I missed your question. Yes, after removing that environment variable, try running again. See if Mem: matches what you specify.
#1162 [18:24] * Moeman9 [webchat@cpe-74-71-60-232.nyc.res.rr.com] has joined #minecrafthelp
#1163 [18:24] <Alber01> CapFan67 https://pastebin.ubuntu.com/p/pHYnMT4wyb/
#1164 [18:24] <Alber01> CapFan67 this
#1165 [18:25] <pppp> https://paste.ubuntu.com/p/HDZ3Hv8Ttk/
#1166 [18:25] * Moeman9 [webchat@cpe-74-71-60-232.nyc.res.rr.com] has quit. (Client Quit)
#1167 [18:26] <CapFan67> Alber01, It still shows up as active. I'm fairly sure it's the source of your issue, but I don't know why it's here. I can't see your hardware to determine if you have. As a note, the information about your video controller (VGA compatible) is now mostly invalid.
#1168 [18:26] <CapFan67> pppp, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called RelevantKnoweldge, known to cause your issue. Absol will provide removal instructions:
#1169 [18:26] <CapFan67> ??> pppp av/adwcleaner
#1170 [18:27] <Absol> pppp: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1171 [18:27] <Absol> pppp: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1172 [18:27] <Alber01> CapFan67 I uninstall it?
#1173 [18:27] <CapFan67> Alber01, Shouldn't hurt to try.
#1174 [18:29] * khoala156 [webchat@c-73-71-111-135.hsd1.ca.comcast.net] has joined #minecrafthelp
#1175 [18:30] <khoala156> hi
#1176 [18:30] <khoala156> I need help?
#1177 [18:30] <CapFan67> khoala156, Hello. What do you need help with?
#1178 [18:30] <khoala156> Well I forgot my password to my account so I tried a password reset email but it wont send to my email
#1179 [18:30] <Alber01> CapFan67 in minecraft I click on "see error report" and sell this:
#1180 [18:30] <khoala156> I sent a support ticket and I got the confirmation from the support ticket to my email
#1181 [18:30] <CapFan67> khoala156, did you check your junk/spam folder?
#1182 [18:30] <khoala156> yea I did
#1183 [18:30] <Alber01> CapFan67 https://pastebin.ubuntu.com/p/jNXKk68yjc/
#1184 [18:31] <CapFan67> Alber01, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1185 [18:31] <CapFan67> oops, that was for khoala156
#1186 [18:31] <CapFan67> khoala156, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1187 [18:31] <CapFan67> khoala156, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1188 [18:31] <khoala156> I checked that page
#1189 [18:31] <CapFan67> ??> khoala156 account/send-email
#1190 [18:31] <Absol> khoala156: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1191 [18:31] <Absol> khoala156: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1192 [18:31] <khoala156> and so if I marked it as spam at one point
#1193 [18:31] <khoala156> how do I reverse it
#1194 [18:32] <khoala156> im not sure if that's why I can't get the email but it could be
#1195 [18:32] <Alber01> CapFan67 I do not have problems with the mail, jaja
#1196 [18:32] <CapFan67> khoala156, If you're not getting auto-responses back from Mojang, you'll need to contact their support.
#1197 [18:33] <CapFan67> Alber01, That message wasn't intended for you. I applogize.
#1198 [18:33] <khoala156> I got the auto response for the contacting support
#1199 [18:33] <khoala156> which is why im confused cuz why cant they send me the password reset email
#1200 [18:33] <khoala156> if that email sent
#1201 [18:33] * pppp [webchat@47.187.210.78] has joined #minecrafthelp
#1202 [18:33] <CapFan67> khoala156, Good. That confirms the issue I mentioned. Your account is locked. Only Mojang can sort it out for you.
#1203 [18:33] <khoala156> k
#1204 [18:33] * khoala156 [webchat@c-73-71-111-135.hsd1.ca.comcast.net] has quit. (Client Quit)
#1205 [18:34] <pppp> i was just in another server and was told to "clean and restart my pc"
#1206 [18:34] <pppp> idk what to do now
#1207 [18:34] <CapFan67> Alber01, So, your issue is "OpenGL: NO CONTEXT" for your display adapter. Your "Intel(R) HD Graphics 4600" should be fine, so it appears to be some internal adapter issue within Windows. You may need a profiessional to help you sort out your strange hardware detection/configuration issue.
#1208 [18:35] <CapFan67> pppp, If you've run ADWCleaner, try the game again. be patient on the first run. it can take a while to download the assets.
#1209 [18:36] * Timmy [webchat@c-73-50-2-54.hsd1.il.comcast.net] has joined #minecrafthelp
#1210 [18:36] <Timmy> Hello! Can anyone help m,e?
#1211 [18:36] <Alber01> CapFan67 So you can not help me?
#1212 [18:36] <Lurks> Timmy what's the issue?
#1213 [18:36] <pppp> it worked thank you so much
#1214 [18:37] <Timmy> Hi! So, I was playing minecraft about 8 months ago and I decided to uninstall it
#1215 [18:37] <CapFan67> Alber01, I've run this to the extent that I can without seeing the hardware. I'm very sorry that I can't solve your issue.
#1216 [18:37] <Timmy> Now, I got a new computer but NONE of my logins work
#1217 [18:37] <CapFan67> pppp, Outstanding! Enjoy!
#1218 [18:37] <Timmy> I've tried every single email I know and every password, and nothing
#1219 [18:38] <CapFan67> ??> Timmy login/throttle
#1220 [18:38] <Absol> Timmy: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1221 [18:38] <Absol> Timmy: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1222 [18:38] <Alber01> CapFan67 And who can I go to solve it?
#1223 [18:38] <Timmy> Well, I have nerver been shutout it's just none of my accounts work
#1224 [18:38] <CapFan67> Alber01, I would recommend seeking a PC-Repair professional, or someone you know who is experienced with hardware troubleshooting.
#1225 [18:39] <Timmy> I tried resetting my password with every email multiple times and never get one, and I'm starting to get frustrated
#1226 [18:39] <CapFan67> Timmy, Again, just a few incorrect login attempts can lockout your IP for an hour. If you're *sure* one of your emails is correct, request a password reset on each one of them. The one with the account will recieve he email response.
#1227 [18:39] <Alber01> CapFan67 thank you for your help and service, you do your job very well
#1228 [18:39] <CapFan67> Timmy, Ah... You beat me to the punch.
#1229 [18:40] <Timmy> lol
#1230 [18:40] <CapFan67> Alber01, Best of luck.
#1231 [18:40] * Alber01 [webchat@32.red-81-37-153.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#1232 [18:40] <CapFan67> Timmy, Ultimately, you will need to contact Mojang. If you know one of your profile/character names, I can check to see if it has been changed (an indication of account theft).
#1233 [18:41] <CapFan67> Timmy, If not, I can give you a link to contact Mojang if you need it.
#1234 [18:41] <Timmy> Ok, mu username for the game is Wreckingball890
#1235 [18:41] * monarch [webchat@216.17.81.163.lbinternet.com] has joined #minecrafthelp
#1236 [18:41] <Timmy> atleast, that's what I remember
#1237 [18:41] <CapFan67> Timmy, Doesn't look like "Wreckingball890" was ever used as a minecraft name.
#1238 [18:41] <Timmy> Hmmm
#1239 [18:41] <Timmy> One sec.
#1240 [18:42] * Lunterik [webchat@2.28.190.170] has joined #minecrafthelp
#1241 [18:42] <Lunterik> CapFan67 thank you so much for your help, it's all working now. AVG seemd to be the issue :D
#1242 [18:42] <CapFan67> Lunterik, Great! I'm so glad it's working.
#1243 [18:42] <Timmy> What should I do then?
#1244 [18:42] <Lunterik> So am I :D
#1245 [18:42] <CapFan67> Timmy, You'll need to contact Mojang to recover your account(s). Do you need a link?
#1246 [18:43] <Lunterik> And off to bed I go, cos its nearly 1am here xd. can play all day tomorrow :]
#1247 [18:43] <Timmy> Yes please!
#1248 [18:43] <Lurks> i find it strange how other have issue with AVG, whiles i get none, wonder what it could be
#1249 [18:43] <CapFan67> Lunterik, Have fun!
#1250 [18:43] <monarch> I need help please
#1251 [18:43] <Lunterik> Thank you so much for your help :]
#1252 [18:43] <Timmy> That would help greatly
#1253 [18:43] <CapFan67> ??> Timmy account/send-email
#1254 [18:43] <Absol> Timmy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1255 [18:43] <Absol> Timmy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1256 [18:43] <CapFan67> monarch, what do you need help with?
#1257 [18:44] <CapFan67> Lurks, AVG is temperamental. I'm glad it's not causing you issues.
#1258 [18:44] <Timmy> Well to contact them, I need my unsername, which I don't have, and that's the problem
#1259 [18:45] <monarch> Okay so I deactivated my account before I purchased Minecraft because of a mistake I made. Now it says that email is currently in use when I try to make another account but the first account is deactivated.
#1260 [18:45] <Timmy> So what should I do?
#1261 [18:45] <CapFan67> Timmy, You need to have something to identify your account. Original email, username, Transaction ID... something so they know who you are...
#1262 [18:46] <CapFan67> monarch, if your email is already associated with an account, you'll need to contact Mojang to sort that out. Do you need a link?
#1263 [18:46] <monarch> Yes please
#1264 [18:46] <CapFan67> ??> monarch account/send-email
#1265 [18:46] <Absol> monarch: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1266 [18:46] <Absol> monarch: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1267 [18:46] <Timmy> Okay, let me see if I can pull up an online receipt
#1268 [18:46] <monarch> Thanks
#1269 [18:47] * monarch [webchat@216.17.81.163.lbinternet.com] has quit. (Quit: webchat.esper.net)
#1270 [18:47] <Timmy> I have the number!
#1271 [18:47] <CapFan67> Timmy, Your transaction ID will make the process smooth and easy.
#1272 [18:47] <CapFan67> Timmy, Don't give it to us!!!!!!
#1273 [18:47] <CapFan67> Timmy, Just making sure you don't make it public. Use it when you contact Mojang.
#1274 [18:47] <Timmy> Ok so what should I do about the u-name part?
#1275 [18:48] <Timmy> Is it required?
#1276 [18:48] <CapFan67> Timmy, Just tell them you don't remember. *but*, your transaction ID is your proof of ownership. They can look up your account with it, and work with you from there.
#1277 [18:48] <Timmy> Thank you so much!!
#1278 [18:48] <CapFan67> Timmy, Best of luck with the recovery!
#1279 [18:49] <Timmy> Thanks man, Really appreciate it!
#1280 [18:49] <CapFan67> Ok, folks... I'm off to fix dinner for the family. Take care all!
#1281 [18:49] <CapFan67> *AFK*
#1282 [18:49] * Lunterik [webchat@2.28.190.170] has quit. (Quit: webchat.esper.net)
#1283 [18:55] * pppp [webchat@47.187.210.78] has quit. (Quit: webchat.esper.net)
#1284 [19:03] <bob> thanks guys
#1285 [19:10] * trucoscv [webchat@net-188-152-117-253.cust.vodafonedsl.it] has joined #minecrafthelp
#1286 [19:11] <trucoscv> Hi! Unfortunatly logging in my server i noticed it started with an empty account (moreless 50 achivements) while in the morning I was playing with my real account (more than 700 achivements). Now I don't tknow how to get back my old account. I didn't change anything, it just happened when new snapshot was avaiable.
#1287 [19:19] <trucoscv> Username : trucoscv. I need to go to bed right now. Hope u to help me.
#1288 [19:21] * shamwoah [webchat@mrhmon2412w-lp130-01-74-15-197-125.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1289 [19:22] * shamwoah [webchat@mrhmon2412w-lp130-01-74-15-197-125.dsl.bell.ca] has joined #minecrafthelp
#1290 [19:22] <shamwoah> just wanted to say that I've got the issue sorted, thanks very much
#1291 [19:23] <trucoscv> ^^
#1292 [19:23] <trucoscv> How?
#1293 [19:25] * Timmy [webchat@c-73-50-2-54.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1294 [19:25] <shamwoah> oh, I meant the issue I was having a while ago
#1295 [19:28] * knu [~knu@v055125.ppp.asahi-net.or.jp] has quit. (Ping timeout: 198 seconds)
#1296 [19:30] * fidgetice [webchat@user-10cmdk2.cable.mindspring.com] has joined #minecrafthelp
#1297 [19:30] <fidgetice> my minecraft keeps crashing on launch when running 1.14 but not on 1.13
#1298 [19:32] * knu [~knu@v055125.ppp.asahi-net.or.jp] has joined #minecrafthelp
#1299 [19:32] <tyteen4a03> ??> fidgetice win/dxdiag
#1300 [19:32] <Absol> fidgetice: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1301 [19:33] <fidgetice> im on mac btw
#1302 [19:33] <fidgetice> sry
#1303 [19:33] <fidgetice> heres the error message i get
#1304 [19:34] <fidgetice> FATAL ERROR in native method: Thread[Client thread,5,main]: No context is current or a function that is not available in the current context was called. The JVM will abort execution. at org.lwjgl.opengl.GL11C.nglGetString(Native Method) at org.lwjgl.opengl.GL11C.glGetString(GL11C.java:975) at org.lwjgl.opengl.GL11.glGetString(GL11.java:3153) at com
#1305 [19:34] <fidgetice> .mojang.blaze3d.platform.GlStateManager.getString(SourceFile:855) at com.mojang.blaze3d.platform.GLX.getOpenGLVersionString(SourceFile:174) at cvk$$Lambda$1483/1515079980.call(Unknown Source) at e.a(SourceFile:79) at cvk.b(SourceFile:1889) at cvk.b(SourceFile:399) at net.minecraft.client.main.Main.main(SourceFile:154)
#1306 [19:39] <tyteen4a03> fidgetice: ah, what macOS version are you on?
#1307 [19:41] <fidgetice> 10.10.5 tyteen4a03
#1308 [19:41] <tyteen4a03> fidgetice: are you able to upgrade to Sierra or higher?
#1309 [19:41] <fidgetice> this is the exit code Process crashed with exit code 6
#1310 [19:41] <fidgetice> and no
#1311 [19:41] <tyteen4a03> fidgetice: in that case your computer is probably too old for 1.14
#1312 [19:42] <trucoscv> Hi! Unfortunatly logging in my server i noticed it started with an empty account (moreless 50 achivements) while in the morning I was playing with my real account (more than 700 achivements). Now I don't tknow how to get back my old account. I didn't change anything, it just happened when new snapshot was avaiable.
#1313 [19:42] <tyteen4a03> fidgetice: just curious, can you also give me your serial?
#1314 [19:42] <fidgetice> for my mac?
#1315 [19:42] <tyteen4a03> fidgetice: yes
#1316 [19:42] <tyteen4a03> trucoscv: did you log into a release server with a snapshot client or the other way round?
#1317 [19:43] <fidgetice> tyteen4a03 found something https://bugs.mojang.com/browse/MCL-10060
#1318 [19:43] * knu [~knu@v055125.ppp.asahi-net.or.jp] has joined #minecrafthelp
#1319 [19:43] <trucoscv> i logged in without the snapshot client and the account zeroed itself
#1320 [19:44] <tyteen4a03> trucoscv: is the server on a snapshot?
#1321 [19:44] <trucoscv> No
#1322 [19:44] <fidgetice> tyteen4a03 serial YM9202NC19Y
#1323 [19:44] <trucoscv> But when we started playing on this server i was using the one that uses snapshot. It was the same, just 1.14
#1324 [19:44] <tyteen4a03> fidgetice: yes, definitely troo old
#1325 [19:45] <fidgetice> byt the same thing happened with 1.13 and it works now
#1326 [19:45] <tyteen4a03> trucoscv: snapshot upgrades can corrupt player data, hence we don't support them
#1327 [19:45] <trucoscv> I tried to reinstall the server using a snapshot client but nothing happened.
#1328 [19:45] <tyteen4a03> trucoscv: well the data is already corrupted by you using the snapshot, so why would that change anything?
#1329 [19:46] * Jsl50x [webchat@70-126-68-251.res.bhn.net] has joined #minecrafthelp
#1330 [19:46] <trucoscv> So i can't do antyhing, can do?
#1331 [19:47] <Jsl50x> How do I reobtain my account if I can't remember my password or email associated with it? It was made in 2012.
#1332 [19:47] <trucoscv> I*
#1333 [19:48] * trucoscv [webchat@net-188-152-117-253.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#1334 [19:49] * con [webchat@c-69-244-164-72.hsd1.mi.comcast.net] has joined #minecrafthelp
#1335 [19:49] <con> hello??
#1336 [19:49] <con> anyone here i need some help with my account
#1337 [19:52] <fidgetice> con http://is.gd/mc_acct
#1338 [19:53] <CapFan67> Hi con. What help do you need?
#1339 [19:53] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1340 [19:54] <con> so i am trying to login and i have reset my password and it keeps saying i have the wrong email or password
#1341 [19:54] * Jsl50x [webchat@70-126-68-251.res.bhn.net] has quit. (Quit: webchat.esper.net)
#1342 [19:55] <CapFan67> con, If you've entered the wrong password a few times, Mojang throttles your IP. You may need to wait 1 hour, then try your new password.
#1343 [19:55] <CapFan67> con, To verify, you can disconnect your mobile from your wifi, and using cellular data log into Mojang.com
#1344 [19:56] <con> it was happening last night also its an old account so i tried to migrate it but i couldnt remember my old username is there somewhere i can go to know it again ?
#1345 [19:56] * Mike6 [webchat@cpe-72-230-244-151.rochester.res.rr.com] has joined #minecrafthelp
#1346 [19:57] <CapFan67> con, You need to know your username to migrate or check if you've migrated. If you don't, you'll need to contact Mojang Support. Do you need a link?
#1347 [19:57] <con> yeah can u send one
#1348 [19:57] <CapFan67> ??> con account/send-email
#1349 [19:57] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#1350 [19:57] <Absol> con: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1351 [19:57] <Absol> con: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1352 [19:57] <Mike6> My account was hacked today and I need anyone to talk to me, because I was able to somehow login to the mojang account and I have a screenshot of me in it, but I need a forced email change.
#1353 [19:57] <Mike6> is it possible to get a forced email change?
#1354 [19:58] * NickNeedsHelp [webchat@174.114.0.83] has joined #minecrafthelp
#1355 [19:58] <CapFan67> Mike6, If your account has been hacked, you'll need to contact Mojang Support. Do you need a link?
#1356 [19:58] <NickNeedsHelp> I'm trying to play Vanilla 1.12
#1357 [19:58] <Mike6> yes
#1358 [19:58] <CapFan67> ??> Mike6 account/send-email
#1359 [19:58] <Absol> Mike6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1360 [19:58] <Absol> Mike6: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1361 [19:59] <NickNeedsHelp> Tried to get 1.12.2 to work in vanilla and the below pastebin is from when I crash. What happens is I'll start a new world, then when I spawn in I have ~2-5 seconds of moving before java stops working and quickly crashes. I've reinstalled Java and deleted old versions, and have reinstalled both the launcher and deleted the contents in the .minecraf
#1362 [19:59] <NickNeedsHelp> t folder before redownloading it from the launcher. I have no idea what else to do, please help!
#1363 [19:59] <NickNeedsHelp> https://paste.ubuntu.com/p/CC8KF8Ch7T/
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#1365 [20:00] <CapFan67> NickNeedsHelp, We support current version vanilla client here. Does 1.14 also crash?
#1366 [20:00] <NickNeedsHelp> Yes, but instead of error code 1 it is error code 255
#1367 [20:00] <CapFan67> NickNeedsHelp, Although, on the subject of 1.12.2, if you disable VBOs on your video settings, does it still crash?
#1368 [20:00] <NickNeedsHelp> I'll try
#1369 [20:01] <NickNeedsHelp> VBOs are in the in game settings?
#1370 [20:01] <CapFan67> NickNeedsHelp, Yes.
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#1372 [20:02] <NickNeedsHelp> Wow it worked, thx
#1373 [20:02] <CapFan67> NickNeedsHelp, Just a note...
#1374 [20:02] <NickNeedsHelp> You're the hero we need <3
#1375 [20:02] <CapFan67> NickNeedsHelp, THis means your driver and/or graphics won't support 1.14 and above, since VBOs can no longer be disabled. Something to remember.
#1376 [20:03] * BS [webchat@c-98-214-214-153.hsd1.il.comcast.net] has joined #minecrafthelp
#1377 [20:04] <BS> If I want to run minecraft in full screen it opens on both of my monitors but will only respond to mouse movements on my second display. The image is identical on both monitors.
#1378 [20:04] <CapFan67> BS, Do you have an NVidia card?
#1379 [20:04] <BS> Yes, a 2080
#1380 [20:05] <BS> It recently started doing it after I updated the driver.
#1381 [20:05] <CapFan67> BS Do you know what version of driver you're running? (you can see it on the F3 screen).
#1382 [20:05] <CapFan67> BS I ask because this is a known issue with 430.39. If that's what you have, rolling back to an older driver should fix it.
#1383 [20:05] * NickNeedsHelp [webchat@174.114.0.83] has quit. (Quit: webchat.esper.net)
#1384 [20:05] <CapFan67> BS, https://bugs.mojang.com/browse/MC-150369
#1385 [20:06] <CapFan67> BS, Alternately, you can run Windowed mode until NVidia updates/fixes the issue.
#1386 [20:06] <BS> The windowed mode doesn't run as well, which is why it's super frustrating.
#1387 [20:06] <BS> I'll probably just rollback the driver.
#1388 [20:06] <CapFan67> BS, Well, very good that you have options then. =)
#1389 [20:07] <BS> Awesome thanks. I'm running 430.39
#1390 [20:07] <CapFan67> BS, Well, there you go.
#1391 [20:07] <BS> Appreciate it, have a good night.
#1392 [20:07] <CapFan67> BS, Take care.
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#1396 [20:20] * BL4Z3_YT [webchat@71-36-104-169.ptld.qwest.net] has joined #minecrafthelp
#1397 [20:20] <BL4Z3_YT> Hello I heard there used to be a website where you played minecraft in google chrome
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#1399 [20:25] * korden1234_ [webchat@99.64.179.150] has joined #minecrafthelp
#1400 [20:25] <korden1234_> i have unable to save download
#1401 [20:26] <korden1234_> also someone changed my account name\
#1402 [20:27] * GenG [webchat@50-124-237-53.alma.mi.frontiernet.net] has joined #minecrafthelp
#1403 [20:27] * Nerdlabs001 [webchat@cpe-72-231-162-3.nycap.res.rr.com] has joined #minecrafthelp
#1404 [20:27] <GenG> Well, I just made an account and when it asked for birth date, I mis-clicked and selected 2018 rather than the correct 2001 for the year. When I try and go to settings it obviously asks for a parental email and then it goes through the whole $0.10 shabang. Is there any way to remedy this with out the use of a credit card since I am obviously not an
#1405 [20:27] <GenG> infant and I went with a prepaid card as a means to avoid credit cards in the first place?
#1406 [20:27] <Nerdlabs001> greeting people
#1407 [20:28] * Wolfu [webchat@c-68-41-167-249.hsd1.mi.comcast.net] has joined #minecrafthelp
#1408 [20:28] <CapFan67> GenG, The alternative method is a mail-in form.
#1409 [20:28] <Nerdlabs001> i need to change my account name its been well over a month since i bought the game any idea how long it takes to let me change it ?
#1410 [20:28] <Lurks> korden1234_ seems to be software's conflicking with minecraft and you have to wait the 30days to change name again
#1411 [20:28] <CapFan67> GenG, On the other hand, to resolve an incorrect birthdate, you'll need to contact Mojang support. Do you need a link?
#1412 [20:29] <Wolfu> My game keeps crashing and I've tried everything to fix it and just can't locate the problem, any suggestions?
#1413 [20:29] * korden1234_ [webchat@99.64.179.150] has quit. (Client Quit)
#1414 [20:29] <CapFan67> Nerdlabs001, There's a 30 day cooldown. If it's been more than 30 days, you should be able to change your name.
#1415 [20:29] <CapFan67> Wolfu, When it crashes, do you get a dialog box with a "more details" link?
#1416 [20:29] <Nerdlabs001> its a brand new account the 001 on the end of my names causing issues in discord maybe its only been like 28 days or something thank you ill hang tight
#1417 [20:30] <GenG> I sent a support ticket earlier today, I was just wondering if there was anything I could do in the mean time, Thank you for your help!
#1418 [20:30] <Wolfu> No it just say the game has crashed
#1419 [20:30] <CapFan67> GenG, Sadly, no. Only Mojang can sort that out for you.
#1420 [20:30] * GenG [webchat@50-124-237-53.alma.mi.frontiernet.net] has quit. (Client Quit)
#1421 [20:30] <CapFan67> Wolfu, Crashes without errors are often caused by incompatible software. Let's see what's running:
#1422 [20:30] <CapFan67> ??> Wolfu tools/hjt
#1423 [20:30] <Absol> Wolfu: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1424 [20:30] * Wolfu [webchat@c-68-41-167-249.hsd1.mi.comcast.net] has quit. (Client Quit)
#1425 [20:30] <Absol> Wolfu: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1426 [20:30] <Nerdlabs001> yea i have 1 day left till 30 thank you again
#1427 [20:31] <CapFan67> Nerdlabs001, Take care.
#1428 [20:31] * a [webchat@c-73-107-186-4.hsd1.fl.comcast.net] has joined #minecrafthelp
#1429 [20:32] <a> Hello
#1430 [20:32] <CapFan67> a, Hi
#1431 [20:32] <Lurks> a Hello
#1432 [20:32] <a> So im running into a little issue with migration
#1433 [20:33] <a> can i explain my situation
#1434 [20:33] <CapFan67> a, We can't help or direct you to help without knowing...
#1435 [20:33] * Wolfu [webchat@c-68-41-167-249.hsd1.mi.comcast.net] has joined #minecrafthelp
#1436 [20:34] <CapFan67> Wolfu, Do you need the instructions again?
#1437 [20:34] <Wolfu> yeah i lost connection sorry about that!
#1438 [20:34] <CapFan67> ??> Wolfu tools/hjt
#1439 [20:34] <Absol> Wolfu: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1440 [20:34] <Absol> Wolfu: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1441 [20:34] * chase [webchat@108-200-194-20.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#1442 [20:34] <chase> I havent played minecraft in years and am trying to get back on and need help i cant log in
#1443 [20:35] <CapFan67> chase, What happens when you try?
#1444 [20:35] <a> So, long ago when I was a minor (im 22 now) my mother bought minecraft for me, on a debit card which account does not exist anymore and I dont remember the email to. I can log in with my username and I remembered my easy password, but I cant migrate my account without the foresaid credentials. Any possible help?
#1445 [20:36] * chase [webchat@108-200-194-20.lightspeed.jcvlfl.sbcglobal.net] has quit. (Client Quit)
#1446 [20:36] <CapFan67> a, you can migrate if you *know* the email, even ifyou don't have access anymore.
#1447 [20:37] <CapFan67> a, here is the migrate page. Follow the instructions. Click the link where it says you forgot your email, and the instructions will tell you what to do.
#1448 [20:38] <CapFan67> a, https://account.mojang.com/migrate
#1449 [20:39] * Nerdlabs001 [webchat@cpe-72-231-162-3.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#1450 [20:40] <Wolfu> https://paste.ubuntu.com/p/NF72QKrV5f/plain/
#1451 [20:41] <CapFan67> Wolfu, I see you have Discord. Disable your discord overly in discord settings, then try again.
#1452 [20:42] <Wolfu> ok
#1453 [20:43] <CapFan67> Wolfu, I also see you have GeForce Experience. Make sure that Overlay is also disabled.
#1454 [20:43] <Wolfu> ok
#1455 [20:44] * MegaPudin [webchat@190.52.205.148] has joined #minecrafthelp
#1456 [20:45] <MegaPudin> Alguien habla español?
#1457 [20:45] <MegaPudin> Mmmm
#1458 [20:45] <CapFan67> ??> MegaPudin lang/es
#1459 [20:45] <Absol> MegaPudin: En esta sala de chat solo hablamos ingles. Por favor escriba en ingles o use un traductor como https://translate.google.com/#es/en
#1460 [20:46] <MegaPudin> I need help with the craft report
#1461 [20:46] <CapFan67> MegaPudin, Absol will give you instructions to post your crash report:
#1462 [20:47] <MegaPudin> Thanks for the info
#1463 [20:47] <CapFan67> ??> MegaPudin paste
#1464 [20:47] <Absol> MegaPudin: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1465 [20:49] <Wolfu> still not working unfortunately
#1466 [20:50] <CapFan67> Wolfu, In that case, although you don't see an error dialog, I suspect there is an error generated. Let's look at your log.
#1467 [20:50] <Wolfu> how do i find my log?
#1468 [20:51] <CapFan67> Wolfu, Close your client and launcher. Then run your launcher and run the game. create the crash. After, navigate to your .minecraft folder and open your Launcher_log.txt file.
#1469 [20:51] <CapFan67> Wolfu, Do you know how to navigate to your .minecraft folder?
#1470 [20:51] <Wolfu> yes
#1471 [20:51] <CapFan67> Wolfu, Ok. After opening it, create a paste at http://paste.ubuntu.com/
#1472 [20:53] * a [webchat@c-73-107-186-4.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1473 [20:54] <MegaPudin> Step by here the UR of the page?
#1474 [20:54] <Wolfu> https://paste.ubuntu.com/p/FGZwvStMQx/plain/
#1475 [20:54] <CapFan67> MegaPudin, The new paste page.
#1476 [20:55] <CapFan67> Wolfu, Stand by...
#1477 [20:55] <Wolfu> ok
#1478 [20:55] <CapFan67> Wolfu, "Picked up _JAVA_OPTIONS: -Xmx256M" <-- Bingo...
#1479 [20:55] <CapFan67> ??> Wolfu info/vars
#1480 [20:55] <Absol> Wolfu: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#1481 [20:56] <Wolfu> ok thank you!
#1482 [20:57] <CapFan67> MegaPudin, When you create the paste page, you will get a new page with your paste. Give us the link/URL/address of that new page.
#1483 [20:58] * Wolfu [webchat@c-68-41-167-249.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#1484 [20:59] <MegaPudin> Here is the UR of my report
#1485 [20:59] <MegaPudin> https://paste.ubuntu.com/p/89QQytZBwR/
#1486 [20:59] <CapFan67> MegaPudin, Stand by...
#1487 [21:01] <CapFan67> MegaPudin, This computer is below Minecraft minimum requirements. Your graphics chip has no Windows 10 driver. You will need to upgrade or replace your system to play minecraft.
#1488 [21:04] <MegaPudin> Wait with that you mean I have to install programs oh what do I have to put something physical on my computer's CPU?
#1489 [21:04] <CapFan67> MegaPudin, Your computer won't run Minecraft (at least not recent versions).
#1490 [21:08] <MegaPudin> I tried to put in version 0.1 and neither left me oh in 1.8 and neither
#1491 [21:10] * Joceylyn [webchat@216-197-175-33.sktn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#1492 [21:11] <CapFan67> MegaPudin, As I mentioned, there are no graphics drivers for your graphics chip for Windows 10.
#1493 [21:11] <Joceylyn> my account email and password was changed in 2016 I just recently wanted to log back in and couldn't because I went to check my emails and it said my email and password was changed but it wasnt me how can I get my game and account back?
#1494 [21:12] <CapFan67> Joceylyn, If you think your account has been hacked, then you'll need to contact Mojang Customer Support to recover your account. Do you need a link?
#1495 [21:13] <Joceylyn> yes please
#1496 [21:13] <CapFan67> ??> Joceylyn account/send-email
#1497 [21:13] <Absol> Joceylyn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1498 [21:13] <Absol> Joceylyn: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1499 [21:13] <MegaPudin> this graphic chip as I get it I download it and install it oh I have to physically put it on my pc?
#1500 [21:13] <MegaPudin> And what chip do you recommend?
#1501 [21:13] * Joceylyn [webchat@216-197-175-33.sktn.hsdb.sasknet.sk.ca] has quit. (Client Quit)
#1502 [21:14] <CapFan67> MegaPudin, Your graphics chip is inside your CPU. You *could* buy a GPU card (Nvidia or AMD), but I wouldn't invest money in that machine. Again, it's far below the minimum requirements for Minecraft.
#1503 [21:15] <CapFan67> MegaPudin, https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
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#1505 [21:18] <MegaPudin> Mmm with that you mean that apart from the graphic card I need something more but could you tell me what else could I need to be?
#1506 [21:20] <CapFan67> MegaPudin, Your computer is dated roughly 2006. It's over 12 years old. What you need is a newer computer.
#1507 [21:26] <MegaPudin> And could not I improve this pc?
#1508 [21:27] <CapFan67> MegaPudin, In order to modernize your PC, you'll replace almost every part. It's cheaper and easier to start from scratch.
#1509 [21:29] <MegaPudin> Aaahh ok thanks for the information and sorry if I wasted your time : 3
#1510 [21:29] <CapFan67> MegaPudin, No worries. I'm happy to help.
#1511 [21:43] * BetaHeck [webchat@75-27-136-85.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
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#1514 [21:54] <MegaPudin> Thank you
#1515 [22:26] * JackReaver [webchat@dhcp-c0-c5-22-e2-d1-1b.cpe.eaglecable.net] has joined #minecrafthelp
#1516 [22:28] <JackReaver> So, I bought the game around 2009 and never migrated over to Mojang. Figured I'd like to go back to play because why not and now I can't migrate because I remember none of those login credentials from ten years ago.
#1517 [22:28] <JackReaver> Do I just talk to customer service?
#1518 [22:28] <JackReaver> Or is there something else I can do?
#1519 [22:28] <CapFan67> JackReaver, Hi
#1520 [22:29] <JackReaver> Hey!
#1521 [22:29] <CapFan67> JackReaver, Migration does require knowing your login credentials and the original email. if you don't know that information, you will need Mojang to help with the migration. Do you need a link?
#1522 [22:29] <JackReaver> Nah, I already have it pulled up. Thanks though!
#1523 [22:30] <CapFan67> JackReaver, Best of luck with the recovery
#1524 [22:31] <JackReaver> Thanks for the help, Cap! Never let it be said you don't have America's @$$.
#1525 [22:32] * JackReaver [webchat@dhcp-c0-c5-22-e2-d1-1b.cpe.eaglecable.net] has quit. (Quit: webchat.esper.net)
#1526 [22:33] * PopTart [webchat@cpe-142-129-202-33.socal.res.rr.com] has joined #minecrafthelp
#1527 [22:33] <PopTart> hello
#1528 [22:34] <CapFan67> Hi
#1529 [22:34] <PopTart> i cant play minecraft java ed every time i play it i load in my friend server and it freazes and it crashes
#1530 [22:35] <CapFan67> PopTart, when it crashes, do you get an error dialog with a "more details" link?
#1531 [22:36] <PopTart> yeah it says sothing about script or some thing
#1532 [22:36] <CapFan67> PopTart, create the error, click "more details", then copy the full details to the site Absol will link you to:
#1533 [22:36] <CapFan67> ??> PopTart paste
#1534 [22:36] <Absol> PopTart: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1535 [22:37] <PopTart> ok
#1536 [22:37] <PopTart> theres is no link it says wait or close it
#1537 [22:38] <PopTart> it say java[tm] platform se binary in not responding
#1538 [22:38] <CapFan67> PopTart, Ok, "not responding" states are sometimes caused by incompatible software running on your system. Let's run a report and see if there are any:
#1539 [22:39] <CapFan67> ??> PopTart tools/hjt
#1540 [22:39] <Absol> PopTart: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1541 [22:39] <Absol> PopTart: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1542 [22:42] * OldManStink [webchat@c-67-187-216-107.hsd1.ca.comcast.net] has joined #minecrafthelp
#1543 [22:42] <OldManStink> he
#1544 [22:42] <OldManStink> hey
#1545 [22:43] <OldManStink> anyone there
#1546 [22:43] <PopTart> ok i did it
#1547 [22:43] <PopTart> how i do the pasted thing
#1548 [22:44] <CapFan67> PopTart, when you made the paste, it took you to a new page. Give us the link to the new page
#1549 [22:44] <OldManStink> hey can someone help me out
#1550 [22:44] <PopTart> what page
#1551 [22:44] <CapFan67> PopTart, Go to https://paste.ubuntu.com copy the report to the Content field, and anything in the poster field
#1552 [22:44] <CapFan67> OldManStink, What do you need help with?
#1553 [22:44] <PopTart> https://paste.ubuntu.com
#1554 [22:44] <PopTart> like that
#1555 [22:45] <PopTart> ?
#1556 [22:45] <CapFan67> PopTart, that's the base page. Click "Paste" to make your paste.
#1557 [22:45] <OldManStink> so a long time ago i played on minecraft on my pc but over the years ive deleted the email that was associated with my account
#1558 [22:45] <PopTart> https://paste.ubuntu.com
#1559 [22:45] <PopTart> that
#1560 [22:45] <OldManStink> is there any way i can revocer my account?
#1561 [22:45] <PopTart> ?
#1562 [22:45] <CapFan67> PopTart, AFter you fill in the fields, click the "Paste!" button on the bottom.
#1563 [22:45] <PopTart> i did
#1564 [22:46] <CapFan67> OldManStink, YOu don't need access to your email to login, though you do need access to manage your account.
#1565 [22:46] <PopTart> https://paste.ubuntu.com/p/Dbj3tCyqs7/
#1566 [22:46] <PopTart> ow i had to make a name
#1567 [22:46] <CapFan67> PopTart, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1568 [22:46] <CapFan67> ??> PopTart av/adwcleaner
#1569 [22:46] <Absol> PopTart: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1570 [22:46] <Absol> PopTart: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1571 [22:46] <OldManStink> can you help me with that then because i dont have minecraft installe on this pc and i cant seem to find out how to connect with my old account and re install it
#1572 [22:47] <CapFan67> OldManStink, If you had a Mojang account, I can give you a link to change your email. YOu need your login credentials and security answers.
#1573 [22:48] <CapFan67> OldManStink, If you used to login with your username, you will need to migrate your account.
#1574 [22:48] <OldManStink> yes please, though i can only remember my username and password, will that be a problem?
#1575 [22:48] <OldManStink> ok
#1576 [22:48] <OldManStink> well
#1577 [22:48] <OldManStink> that link would be appreciated then
#1578 [22:48] <CapFan67> OldManStink, If you only know your username and password, then you will need to contact Mojang to migrate and/or manage your account.
#1579 [22:48] <CapFan67> ??> OldManStink account/send-email
#1580 [22:49] <Absol> OldManStink: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1581 [22:49] <Absol> OldManStink: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1582 [22:49] * PopTart [webchat@cpe-142-129-202-33.socal.res.rr.com] has joined #minecrafthelp
#1583 [22:49] <PopTart> hello
#1584 [22:49] <CapFan67> PopTart, Welcome back.
#1585 [22:49] <CapFan67> PopTart, If ADWCleaner has finished, try the game again.
#1586 [22:49] <PopTart> kk
#1587 [22:49] <PopTart> what about the other thing that i had
#1588 [22:50] <OldManStink> yeah i bought minecraft back when i was a wee one and didnt keep track on my transaction id. Is this a lost cause and will i just have to re buy it?
#1589 [22:50] <CapFan67> OldManStink, If you don't have your transaction ID, ask mojang for other original purchase questions. They may know things like the name on the credit card, etc...
#1590 [22:50] <PopTart> i had 50 thing wrong oof
#1591 [22:50] <OldManStink> ok, thank you for the help
#1592 [22:50] <CapFan67> PopTart, Yikes. Glad we ran the ADware cleanup.
#1593 [22:51] <CapFan67> PopTart, So, does the game run now?
#1594 [22:51] <OldManStink> yall are the real heroes, minecraft is the magnum opus of all gaming
#1595 [22:52] <PopTart> yeah but what about the other thing i had installed
#1596 [22:52] <CapFan67> PopTart, What other thing are we talking about? Discord?
#1597 [22:52] <PopTart> that was making my game not worck
#1598 [22:53] <CapFan67> PopTart, Oh, you mean PremierOpinion?
#1599 [22:53] <PopTart> yeah what that
#1600 [22:53] <CapFan67> PopTart, ADWCleaner removes it. Did you have a question about it?
#1601 [22:53] <PopTart> ow nice
#1602 [22:54] <CapFan67> PopTart, Did you test yet?
#1603 [22:54] <PopTart> yeah im in his server rn
#1604 [22:54] <CapFan67> PopTart, Great!
#1605 [22:54] <PopTart> also are you able to turn off mouse aceleration
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#1607 [22:56] * Andrewmac [webchat@cpe-58-174-95-21.sb03.sa.asp.telstra.net] has joined #minecrafthelp
#1608 [22:57] <Andrewmac> trying to install Minecraft and it coming up with unable to save download, I do not have bytefence on my computer and it's still not working
#1609 [22:58] <CapFan67> Andrewmac, Does the dialog box have a click "more details" link?
#1610 [22:58] <Andrewmac> yes
#1611 [22:59] <CapFan67> Andrewmac, Click the link. Copy the full text and create a paste on the site Absol will provide instructions for:
#1612 [22:59] <CapFan67> ??> Andrewmac paste
#1613 [22:59] <Absol> Andrewmac: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1614 [23:00] <Andrewmac> https://paste.ubuntu.com/p/ZzDbPg4SmT/
#1615 [23:00] <Andrewmac> ok
#1616 [23:01] <CapFan67> Andrewmac, "There is not enough space on the disk." <-- Are you low on space on your C: drive?
#1617 [23:01] <Andrewmac> yes
#1618 [23:02] <CapFan67> Andrewmac, ...that would be the problem then. You need to free up space to install the game.
#1619 [23:02] <Andrewmac> ah
#1620 [23:02] <Andrewmac> then it should work fine after that
#1621 [23:03] <CapFan67> Andrewmac, Well, this is at least one of the problems. Free up space. If you have any other issues, we'll be here.
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#1624 [23:22] * andymac [webchat@cpe-58-174-95-21.sb03.sa.asp.telstra.net] has joined #minecrafthelp
#1625 [23:24] <andymac> hi so when I try to install Minecraft it says unable to create directory
#1626 [23:24] <andymac> there isn't enough space on the disk, is there any way i can move it?
#1627 [23:24] <andymac> Error details: There is not enough space on the disk.
#1628 [23:26] <CapFan67> andymac, Minecraft will always put part of the program on the C: drive. The worlds are the large part, and you can edit your profile to specify where they will be.
#1629 [23:26] <andymac> ok so how do i go about that?
#1630 [23:27] <CapFan67> andymac, Looking at what you were working with, I don't think you've made it to that point. you're still downloading the base game, which will go in your user folder.
#1631 [23:28] <andymac> i am unable to create more space on my C drive
#1632 [23:28] <CapFan67> andymac, That's a fairly serious problem for Windows and any software you plan to install.
#1633 [23:29] <andymac> nvm i found some i could delete
#1634 [23:29] <CapFan67> andymac, You have a few degrees of freedom: Uninstall thing you don't need and clear unused space, or buy a larger hard drive and upgrade.
#1635 [23:29] <CapFan67> andymac, Personally, I use WinDirStat to view what's taking up all my space.
#1636 [23:31] <andymac> Alright, i found some apps that took up a decent amount of space
#1637 [23:36] <andymac> i have no more apps i can unistall and still not enough space
#1638 [23:38] <CapFan67> andymac, My base install, not counting worlds, is 500M
#1639 [23:39] <CapFan67> andymac, With worlds, mods, etc, my full .minecraft install is 3GB.
#1640 [23:40] <CapFan67> andymac, So, I would recommend freeing up at least 500M. You can then at least run the game. In your profile, set "GameDirectory" to another drive and your worlds will live elsewhere.
#1641 [23:41] <CapFan67> andymac, However, if you're *that* low on space and *can't* free up space, you really need a larger C drive.
#1642 [23:42] <CapFan67> andymac, I use "Acronis Disk Director Home" to clone drives to larger ones. No re-install of windows needed. Just clone and replace.
#1643 [23:43] <CapFan67> andymac, Anyway, consult with someone you trust about the best course of action to manage your disk space. Minecraft install issues are just a symptom of a larger space problem you will need to tackle.
#1644 [23:46] <andymac> ok
#1645 [23:56] * BL4Z3_YT [webchat@75-164-155-169.ptld.qwest.net] has joined #minecrafthelp
#1646 [23:57] <BL4Z3_YT> Hello I was wondering if there is a version of minecraft for kano os
#1647 [23:57] * Joakkko [webchat@122-94-230-181.cab.prima.com.ar] has joined #minecrafthelp
#1648 [23:57] <Joakkko> hi
#1649 [23:58] * Joakkko [webchat@122-94-230-181.cab.prima.com.ar] has quit. (Client Quit)
#1650 [23:58] <BL4Z3_YT> Is there a version of minecraft for kano os