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#4 [00:35] * Huan [webchat@108-253-35-184.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#5 [00:35] <Huan> Hello
#6 [00:35] <Huan> I have just bought a Minecraft account and I accidentally bought it. Is there a chance I can get a refund? I payed with PayPal and VISA card.
#7 [00:38] <CapFan67> ??> Huan account/refund
#8 [00:38] <Absol> Huan: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#9 [00:41] * Rubber2Duck [webchat@207-195-72-164.south.cgnat.sasknet.sk.ca] has joined #minecrafthelp
#10 [00:41] <Huan> Yes account/refund
#11 [00:42] <Huan> I just bought it rn on accident and was wondering if I can get a refund
#12 [00:44] <Rubber2Duck> My game wont start, I get to 95% and then minecraft peaks CPU, then goes down to 0% and then just sits there not responding
#13 [00:46] <CapFan67> ??> Rubber2Duck tools/hjt
#14 [00:46] <Absol> Rubber2Duck: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#15 [00:46] <Absol> Rubber2Duck: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#16 [00:46] <CapFan67> Rubber2Duck, Wrapping up couple of things, then 'll be back to look at the report.
#17 [00:46] <Rubber2Duck> ok
#18 [00:49] <Rubber2Duck> https://paste.ubuntu.com/p/bbsy8Nnt9b/
#19 [00:50] <CapFan67> Rubber2Duck, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#20 [00:50] <CapFan67> ??> Rubber2Duck av/adwcleaner
#21 [00:50] <Absol> Rubber2Duck: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#22 [00:50] <Absol> Rubber2Duck: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#23 [00:54] * phipsi2011 [webchat@mailout.tgb.co.at] has joined #minecrafthelp
#24 [00:55] <phipsi2011> hey i dont remember the email i used back then in 2013 to set up my account.. i just know password and username
#25 [00:55] * phipsi2011 [webchat@mailout.tgb.co.at] has quit. (Client Quit)
#26 [01:03] * Huan [webchat@108-253-35-184.lightspeed.sntcca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#27 [02:03] * lizz [webchat@38.132.117.195] has joined #minecrafthelp
#28 [02:04] <lizz> hey im trying to get the mineraft demo and it says error cannot download
#29 [02:06] <lizz> also can i get the minecraft full version on my laptop if i already have it on xbox one
#30 [02:08] * lizz [webchat@38.132.117.195] has joined #minecrafthelp
#31 [02:09] <lizz> can i get minecrfat on my laptop if i already have it on my xbox
#32 [02:49] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#33 [04:04] * henryz [webchat@23.27.206.164] has joined #minecrafthelp
#34 [04:04] <henryz> hello?
#35 [04:04] <henryz> is anyone here?
#36 [04:05] <Andrio> ??> henryz ask
#37 [04:05] <Absol> henryz: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#38 [04:05] <Absol> henryz: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#39 [04:07] <henryz> okay so basically recently my friend air dropped me a resource pack, but after a day, when i opened my minecraft launcher it asked me to login. So i put in my email and password to try login, but it wouldn't let me login to minecraft, and it said could not connect to server. When i tried to click on the forgot password link, it brought me to the we
#40 [04:07] <henryz> b page, but it said that my request was blocked and i couldn't login to minecraft.com either
#41 [04:07] <henryz> i already got rid of the resource pack but im not sure what to do right now
#42 [04:07] <henryz> i think my account might be hacked im not sure
#43 [04:07] <Andrio> henryz, it's minecraft.net
#44 [04:08] <henryz> i meant mojang.com sorry
#45 [04:08] <Andrio> henryz, how did they air drop you a resource pack?
#46 [04:08] <henryz> they just air dropped me the folder and i dragged it into the minecraft resource pack folder in my library section
#47 [04:09] <henryz> becuase i have a mac
#48 [04:09] <henryz> i already emailed mojang but i was wondering if there was any way i could fix it now
#49 [04:10] <Andrio> henryz, what happens when you try to log in at https://account.mojang.com/ ?
#50 [04:10] <henryz> it says the request could not be satisfied
#51 [04:10] <henryz> i can't load the page even
#52 [04:10] <Andrio> henryz, is that all it says?
#53 [04:10] <henryz> it says error
#54 [04:10] <henryz> it says 403 ERROR
#55 [04:11] <henryz> and then
#56 [04:11] <Andrio> At https://account.mojang.com/ ?
#57 [04:11] <henryz> the request could not be satisfied
#58 [04:11] <henryz> yeah i cannot load the page
#59 [04:11] * Kleftakias [webchat@ppp-94-64-34-150.home.otenet.gr] has joined #minecrafthelp
#60 [04:11] <henryz> and it also says request blocked
#61 [04:11] <Andrio> henryz, do you use any ad blocker?
#62 [04:11] <Kleftakias> Hello...
#63 [04:12] <henryz> i turned off my adblocker and reloaded the page
#64 [04:12] <henryz> but it still doesnt work
#65 [04:12] <Andrio> henryz, your IP address appears to belong to a dedicated server; are you on a VPN?
#66 [04:12] <Andrio> 👋🏻 Kleftakias
#67 [04:12] <henryz> yes
#68 [04:13] <Andrio> henryz, there's your problem
#69 [04:13] * henryz [webchat@180.164.90.43] has joined #minecrafthelp
#70 [04:14] * henryz [webchat@180.164.90.43] has quit. (Client Quit)
#71 [04:14] <Kleftakias> i have a problem and i dont know what kind is (java or video card)
#72 [04:15] <Kleftakias> when i play the 1.12.2 version and before, my screen zoom in and i can see only down left corner
#73 [04:16] * wansimulu [webchat@104.247.135.9] has joined #minecrafthelp
#74 [04:16] * wansimulu [webchat@104.247.135.9] has quit. (Network ban)
#75 [04:17] <Andrio> Kleftakias, are you using any mods?
#76 [04:18] <Kleftakias> nop
#77 [04:18] <Kleftakias> with versions 1.13+ work fine
#78 [04:23] * navvek [webchat@55862416.cust.multi.fi] has joined #minecrafthelp
#79 [04:23] <navvek> hello
#80 [04:24] <navvek> I wanna migrate my old account from 2012. I have my new email and transaction ID, what should I do?
#81 [04:27] <Andrio> navvek, go to https://account.mojang.com/migrate
#82 [04:28] <Andrio> ??> Kleftakias win/DXDiag
#83 [04:28] <Absol> Kleftakias: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#84 [04:30] * Kyle [webchat@c-98-208-112-208.hsd1.ca.comcast.net] has joined #minecrafthelp
#85 [04:31] <Kyle> Is there a way to retrieve a minecraft account if you're locked out of your email and you can't log into your minecraft account?
#86 [04:32] <Andrio> Kyle, consider looking at ways to recover your email account if possible
#87 [04:32] <Andrio> ??> Kyle account/send-email
#88 [04:32] <Absol> Kyle: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#89 [04:32] <Absol> Kyle: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#90 [04:33] <Kyle> the thing is, i cant do a support ticket for my email (yahoo) as i do not have a phone number/phone to call with
#91 [04:33] * Andrio nods.
#91 [04:34] <Andrio> Kyle, no backup email address?
#92 [04:34] <Kyle> as in, connected to my minecraft account?
#93 [04:34] <Andrio> Kyle, for your Yahoo account
#94 [04:35] <Kyle> ah, no. I was unfortunately very young at the time and didnt consider it
#95 [04:35] * Andrio nods.
#95 [04:36] <Kyle> the only real reason why im locked out of my email is because of the security questions, which because of my age at the time, do not remember them.
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#101 [04:55] * julia [webchat@24-197-173-214.dhcp.gwnt.ga.charter.com] has joined #minecrafthelp
#102 [04:55] <julia> is anyone here
#103 [04:55] <julia> i need help with my minecraft
#104 [04:56] * julia [webchat@24-197-173-214.dhcp.gwnt.ga.charter.com] has quit. (Client Quit)
#105 [04:56] * Shiruuu0 [webchat@arennes-658-1-52-147.w2-13.abo.wanadoo.fr] has joined #minecrafthelp
#106 [04:56] <Shiruuu0> Hello
#107 [04:57] <Shiruuu0> I have a problem
#108 [04:57] <Shiruuu0> My launcher freeze when I launch it
#109 [04:58] <Shiruuu0> And these are the logs : Local file C:\Users\Shiruuu\AppData\Roaming\.minecraft\assets\indexes\1.14.json has wrong SHA-1 hash, expected 280eebe96a3ca45fcbc85800552cea775bc5f73c but was 5266701e794a3cfb26c8052800c1bca81ef0ab5c and Local installation of 1.14 (C:\Users\Shiruuu\AppData\Roaming\.minecraft\versions\1.14\1.14.json) has wrong hash; expect
#110 [04:58] <Shiruuu0> ed 616aef82211cca59139a38b48f669a1a7a2798e0 but got bf577d5eabec05ee975672602f9a2e2a18f827d5
#111 [04:58] <Shiruuu0> Do someone know how to fix it ? Thanks !
#112 [05:00] * OldTimer [webchat@c-107-5-60-73.hsd1.mi.comcast.net] has joined #minecrafthelp
#113 [05:01] <OldTimer> Trying to set up a MC server, can access it locally, unable to access from a different machine. Port forward not working, unsure what serverproperties.txt variables to edit if any.
#114 [05:02] * OldTimer [webchat@c-107-5-60-73.hsd1.mi.comcast.net] has quit. (Client Quit)
#115 [05:02] * OldTimer [webchat@c-107-5-60-73.hsd1.mi.comcast.net] has joined #minecrafthelp
#116 [05:03] <OldTimer> Sorry about that, miss clicked couldn't get back.
#117 [05:03] <OldTimer> Trying to set up a server. Can connect locally, but not externally.
#118 [05:03] <OldTimer> Portforward - was followed properly, can't confirm if it worked.
#119 [05:03] <OldTimer> Any assistance in trouble shooting this would be greatly appreicated.
#120 [05:05] <OldTimer> I'll be around...
#121 [05:09] * Mitrixxcamer [webchat@153.46.71.86.rev.sfr.net] has joined #minecrafthelp
#122 [05:12] <Mitrixxcamer> Je voudrais savoir pourquoi mon compte n'Ă©xiste plus , mon nom d'utilisateur Ă©tait Mitrixxcamer , dites moi pourquoi cela me dit qu'il n'Ă©xiste pas et si vous le trouvez render le moi
#123 [05:12] * Kyle [webchat@c-98-208-112-208.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#124 [05:13] <Mitrixxcamer> s'il vous plaît répondez moi
#125 [05:20] <Mitrixxcamer> I would like to know why my account no longer exists , my username was Mitrixcamer , tell me why it tells me it does not exist and if you find it renders me
#126 [05:24] * angela [webchat@120.17.160.22] has joined #minecrafthelp
#127 [05:25] <angela> it showed a "fatal error" when opening Minecraft and after log in, it cannot start
#128 [05:25] <angela> so what's wrong?
#129 [05:35] * Nikolaj_Nim [webchat@185.22.75.1] has joined #minecrafthelp
#130 [05:44] * angela [webchat@120.17.160.22] has quit. (Quit: webchat.esper.net)
#131 [05:51] * Shiruuu0 [webchat@arennes-658-1-52-147.w2-13.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#132 [06:05] * lizz [webchat@38.132.117.195] has quit. (Quit: webchat.esper.net)
#133 [06:19] * Naed [webchat@HSI-KBW-46-223-129-54.hsi.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#134 [06:23] <Naed> Hello, I maked a acoount on 04.11.2013 so i dont know the password but if i go to "forgot password" i dont recive any Email. I have the receipt if you need. Thanks
#135 [06:23] <Andrio> Naed, did you check your spam folder?
#136 [06:24] <Naed> Yes nothing there...
#137 [06:24] <Naed> how long does it take to get the email?
#138 [06:25] <Andrio> Naed, usually within minutes or quicker.
#139 [06:25] <Andrio> ??> Naed account/email-missing
#140 [06:25] <Absol> Naed: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#141 [06:25] <Absol> Naed: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#142 [06:25] <Absol> Naed: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#143 [06:26] <Naed> i have an Gmail account but i go read this article maybe it helps
#144 [06:26] <Naed> thank you
#145 [06:29] <Naed> worked! thank you
#146 [06:30] <Andrio> What worked?
#147 [06:38] * Shiruuu0 [webchat@arennes-658-1-52-147.w2-13.abo.wanadoo.fr] has joined #minecrafthelp
#148 [06:46] * lizz [webchat@38.132.117.195] has joined #minecrafthelp
#149 [06:46] <lizz> hey guys i need help
#150 [06:54] <Greymagic27> lizz, Hey. What's the issue?
#151 [06:55] * luke [webchat@93-34-133-134.ip49.fastwebnet.it] has joined #minecrafthelp
#152 [07:08] * Shiruuu0 [webchat@arennes-658-1-52-147.w2-13.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#153 [07:11] * dabbers12001 [webchat@50-102-219-213.ekht.in.frontiernet.net] has joined #minecrafthelp
#154 [07:12] <dabbers12001> I had a 2 player realm and a week ago i paid for a 10 player realm but the subscription still shows 2 player and I cant change it
#155 [07:16] <dabbers12001> crap i think this is java. sorry
#156 [07:17] <dabbers12001> mine is bedrock version
#157 [07:17] * dabbers12001 [webchat@50-102-219-213.ekht.in.frontiernet.net] has quit. (Quit: webchat.esper.net)
#158 [07:27] <luke> i cant go in on my account
#159 [07:28] <Greymagic27> luke, Hey. What does it say when you try to login?
#160 [07:29] <luke> pass and email is wrong
#161 [07:29] <Greymagic27> luke, Have you tried to reset the details?
#162 [07:30] <luke> i dont recive email from mojang
#163 [07:30] <luke> i see in the spam box but nothing
#164 [07:30] <Greymagic27> ??> luke account/email-missing
#165 [07:30] <Absol> luke: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#166 [07:30] <Absol> luke: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#167 [07:30] <Absol> luke: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#168 [07:32] <luke> I followed the steps but nothing! I tried to send emails but no reply arrives even with different emails
#169 [07:33] <Greymagic27> luke, When did you send your first email to mojang?
#170 [07:33] <luke> 3 days ago
#171 [07:33] <Greymagic27> luke, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#172 [07:33] * Zifti [webchat@31.10.150.207] has joined #minecrafthelp
#173 [07:35] <Zifti> I have a 64bit system with 16 Gb of RAM and I am having problems with massive FPS drops. Normally, I get about 100 fps, however, it frequently drops to 1-5 fps for several seconds. The problem seems to be the allocation of the memory which is limited to 512 mb.
#174 [07:35] <Zifti> I changed the variable in the profile editor to 4 Gb. The arguments go as follows:-Xmx2048m -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M
#175 [07:35] <Zifti> As this did not change anything, I checked the system variables but there is no _JAVA_OPTIONS_. I use a 64bit version of Java and added the 4 Gb to the Runtime parameters as well, however, it does not help either.
#176 [07:36] <luke> so can't I do anything?
#177 [07:39] * vghoster [webchat@p54A0971C.dip0.t-ipconnect.de] has joined #minecrafthelp
#178 [07:40] <vghoster> I dosent cann connekt to server
#179 [07:42] * vghoster [webchat@p54A0971C.dip0.t-ipconnect.de] has quit. (Client Quit)
#180 [08:01] * skipsuS [webchat@77.16.211.114.tmi.telenormobil.no] has joined #minecrafthelp
#181 [08:01] <skipsuS> Hey
#182 [08:01] <skipsuS> I have forgoten my email that i used on my minecraft account in 2011. My username was skipsuS
#183 [08:01] <skipsuS> I cant migrate it since i have forgotten the Email i used
#184 [08:02] <skipsuS> What should i do?
#185 [08:11] <Morrolan> skipsuS: Contact Mojang, providing them with as much information as you can. Ideally the transaction number found on your credit card statement.
#186 [08:11] <Morrolan> Contact form: http://help.mojang.com/customer/portal/emails/new
#187 [08:12] <Morrolan> And how to find your transaction ID if you still have access to the credit card statements: https://help.mojang.com/customer/en/portal/articles/361380-what-is-a-transaction-id-?b_id=5408
#188 [08:20] * Zifti [webchat@31.10.150.207] has quit. (Quit: webchat.esper.net)
#189 [08:25] * luke [webchat@93-34-133-134.ip49.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#190 [08:25] * PuzZe_98 [webchat@216.red-88-9-137.dynamicip.rima-tde.net] has joined #minecrafthelp
#191 [08:26] <PuzZe_98> hello
#192 [08:27] <PuzZe_98> I have problems logging into my account, I have not used it for a long time and I do not remember the password
#193 [08:28] * Grandpa [webchat@bzq-84-108-109-79.cablep.bezeqint.net] has joined #minecrafthelp
#194 [08:28] <Grandpa> hi
#195 [08:29] <Grandpa> i have a problem i want to downlond optifine and its not giving to me
#196 [08:29] <Andrio> ??> Grandpa mods
#197 [08:29] <Absol> Grandpa: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#198 [08:29] <Absol> Grandpa: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#199 [08:29] <Andrio> PuzZe_98, what was the profile name?
#200 [08:32] * Grandpa [webchat@bzq-84-108-109-79.cablep.bezeqint.net] has quit. (Client Quit)
#201 [08:44] <PuzZe_98> PuzZe_98
#202 [08:44] * Pabub [webchat@p4FE04F55.dip0.t-ipconnect.de] has joined #minecrafthelp
#203 [08:44] <Pabub> hello
#204 [08:47] * Pabub [webchat@p4FE04F55.dip0.t-ipconnect.de] has quit. (Client Quit)
#205 [08:59] * Sinj [webchat@ip-5-186-119-180.cgn.fibianet.dk] has joined #minecrafthelp
#206 [09:01] <Sinj> Hello. I just received an email about account migration, but I did not request such a change. I did buy the game 5-7 years ago or so, but I can't remember either username or which email I signed up with. I'm not interested in a new copy, I just want my personal data deleted.
#207 [09:10] * OberAdmin [webchat@90.188.202.62.dynamic.cgnat.res.cust.swisscom.ch] has joined #minecrafthelp
#208 [09:10] <OberAdmin> Problematic frame:
#209 [09:10] <OberAdmin> # C [libobjc.A.dylib+0x6ea9] objc_msgSend+0x29
#210 [09:11] * nico67201 [webchat@85-171-171-136.rev.numericable.fr] has joined #minecrafthelp
#211 [09:12] <nico67201> Hello, i have to migrate my old account, I remember usernames and Padawanssord but not my email, is there a solution?
#212 [09:13] <nico67201> Password not Padawanssord sorry...
#213 [09:15] * juliansitow [webchat@pinamar-179-51-88-168.users.telpin.com.ar] has joined #minecrafthelp
#214 [09:15] <juliansitow> hi
#215 [09:16] * OberAdmin [webchat@90.188.202.62.dynamic.cgnat.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#216 [09:18] <juliansitow> I have a problem with the game. I did a reinstallation of windows and verify that all the drivers and java were updated, even so the game is still closing
#217 [09:18] * OldTimer [webchat@c-107-5-60-73.hsd1.mi.comcast.net] has joined #minecrafthelp
#218 [09:19] <OldTimer> Server is set up and running on host machine. I can access and interact with the server while on the host machine.
#219 [09:19] <OldTimer> Removed firewall, all antivirus/malware, port forwarded the individual IP, and a range of IP, yet no machine - not even on the same network, can access the server. Windows 7.
#220 [09:24] * Scorlibran [webchat@84.9.14.51] has joined #minecrafthelp
#221 [09:24] * Scorlibran [webchat@84.9.14.51] has quit. (Client Quit)
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#223 [09:35] * Herpoad [webchat@85-171-196-31.rev.numericable.fr] has joined #minecrafthelp
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#226 [09:39] <Herpoad> Hello, I had a local world that I created in 1.14, but then I opened this world with 1.13.2 and everything I constructed was gone, then I switched back to 1.14 and perform the backup that was recommended, but sadly everything was still gone. Is there a way to get everything back please ?
#227 [09:43] <tyteen4a03> Herpoad: no
#228 [09:44] <tyteen4a03> Herpoad: you should not have opened new worlds in old versions
#229 [09:45] <Herpoad> So that's it ? what is the point of the backup then ?
#230 [09:45] <tyteen4a03> Herpoad: how did you perform the backup?
#231 [09:46] <Herpoad> Through the user interface
#232 [09:46] <Herpoad> I clicked the world and it asked my if I wanted to perform a backup, i clicked yes
#233 [09:47] <Andrio> am I understanding right? You loaded the world in 1.13.2, then switched back to 1.14, then created a backup?
#234 [09:49] <Herpoad> I believe the backup created itself when I downgraded from 1.14 to 1.13.2 because when I switched again from 1.13.2 to 1.14, it asked me if I wanted to load the backup
#235 [09:50] <Andrio> hm
#236 [09:50] <Andrio> Did it say 'backup and load'?
#237 [09:50] <Herpoad> I assume it did
#238 [09:51] <Herpoad> But maybe I should have created a backup manually
#239 [09:51] <tyteen4a03> Herpoad: if you did backup before downgrading then the world file should be in .minecraft/saves
#240 [09:51] <Andrio> What you really should do is use a different working directory for non-release versions of the game
#241 [09:52] <tyteen4a03> Andrio: 1.14 and 1.13.2 are both releases
#242 [09:52] <Andrio> Non-current release
#243 [09:52] <Herpoad> tyteen4a03 I checked this directory but the files in it contained my world without my construction
#244 [09:53] <tyteen4a03> Herpoad: .minecraft/backups
#245 [09:53] <Herpoad> That'll teach me for next time
#246 [09:53] <tyteen4a03> Herpoad: if you unzip that world then put it back in saves, it should be there
#247 [09:53] <tyteen4a03> (lol, I'
#248 [09:53] <tyteen4a03> (lol, I've never had to backup a world before)
#249 [09:54] <Herpoad> yeah I checked this directory too
#250 [09:54] <tyteen4a03> Herpoad: empty?
#251 [09:55] * Superpowers04 [~Superpowe@2600:8805:a100:8c9:dd85:1910:29f:fe06] has joined #minecrafthelp
#252 [09:55] <Herpoad> no it had a backup, but I copied the world to the saves directory and load it though minecraft but the world hadn't my construction
#253 [09:55] <tyteen4a03> Herpoad: did you delete/rename the original world folder in /saves, then put the backup in?
#254 [09:55] <Herpoad> i didn't touch the original world
#255 [09:56] <Herpoad> I copied the backup with a different name
#256 [09:57] <tyteen4a03> Herpoad: what's the date on the backup?
#257 [09:57] <Herpoad> today
#258 [09:57] <Herpoad> 16:12
#259 [09:57] <tyteen4a03> Herpoad: if you load that into 1.14 and your builds don't show, it's probably made in 1.13 when the world was corrupted
#260 [09:57] * Max7 [webchat@80-114-110-79.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#261 [09:58] <tyteen4a03> Andrio: I don't think backups make themselves?
#262 [09:58] <Herpoad> Yes i think the backup somehow made itself when the world was already corrupted which is kinda silly
#263 [09:58] <Andrio> They do not, but IIRC when you try to load a world from an older version, you get a prompt to make one
#264 [09:58] <Andrio> Not sure what happens if you load a world from a newer version
#265 [10:00] <Max7> Hello when i sart up my mc lanucher it tuns black i alreddy updated my drvers and resinstald minecraft.
#266 [10:01] <Herpoad> I should have make a copy myself before switching to an older version
#267 [10:01] <Greymagic27> Max7, One of the causes for this issue is incompatible software. Let's take a look and see if you have any known software that can conflict with minecraft:
#268 [10:01] <Greymagic27> ??> Max7 tools/hjt
#269 [10:01] <Absol> Max7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#270 [10:01] <Absol> Max7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#271 [10:05] <Max7> https://paste.ubuntu.com/p/rwyJx8MrhW/
#272 [10:05] <Greymagic27> Max7, Could you disable the discord overlay?
#273 [10:06] <Max7> turnt it of dint work
#274 [10:07] <Greymagic27> Can you disable geforce experience overlay?
#275 [10:09] <Max7> its of didnt work
#276 [10:09] <Herpoad> anyways thanks for the help guys
#277 [10:09] <Herpoad> have a nice day
#278 [10:10] <Greymagic27> Max7, I'd like to check your drivers and make sure their up to date:
#279 [10:10] <Greymagic27> ??> Max7 win/dxdiag
#280 [10:10] <Absol> Max7: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#281 [10:10] * Herpoad [webchat@85-171-196-31.rev.numericable.fr] has quit. (Quit: webchat.esper.net)
#282 [10:12] <Max7> https://paste.ubuntu.com/p/XGRM8nqXrB/
#283 [10:12] * adam [webchat@46.7.194.179] has joined #minecrafthelp
#284 [10:12] * adam is now known as Guest19082
#285 [10:14] <Guest19082> Hi I bought the game around 1.2.5 and have not been able to log in since around 2015. I looked up my username in a minecaft database and it was not there. Has my account been deleted I sent an email also
#286 [10:14] <Greymagic27> Max7, Your drivers are up to date. To be safe I'd like you to run the driver installer again though: https://www.nvidia.com/Download/driverResults.aspx/146345/en-us
#287 [10:14] <Greymagic27> Guest19082, What is your username?
#288 [10:14] <Guest19082> comiskeydude123
#289 [10:15] <Guest19082> Even if yo could tell me what email its linked to I can get a password reset
#290 [10:15] <Greymagic27> Guest19082, Did you ever change the name to Adrianyx04 ?
#291 [10:15] <Guest19082> No
#292 [10:15] <Greymagic27> Guest19082, Then it's likely someone has stolen your account. Have you emailed mojang support yet?
#293 [10:16] <Guest19082> Oh damn yeah I have
#294 [10:16] <Greymagic27> Guest19082, Great. You'll need to wait for a reply now:
#295 [10:16] <Guest19082> its prolly been stolen since around 2014 then haha
#296 [10:16] <Greymagic27> ??> Guest19082 account/send-email/wait-time
#297 [10:16] <Absol> Guest19082: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#298 [10:16] <urielsalis> Guest19082: 2015 actually
#299 [10:16] <Guest19082> Oh really damn
#300 [10:18] <Guest19082> So has the username been changed and everything?
#301 [10:18] * Guest19082 [webchat@46.7.194.179] has quit. (Quit: webchat.esper.net)
#302 [10:21] * adam [webchat@46.7.194.179] has joined #minecrafthelp
#303 [10:21] <Max7> https://www.nvidia.com/Download/driverResults.aspx/146345/en-us this is a note book driver i have a psi card
#304 [10:22] * adam is now known as Guest37882
#305 [10:22] <Guest37882> hi i was just talking to greyfire about my account but i timed out
#306 [10:22] <Greymagic27> My mistake, let me grab the correct one for you Max7
#307 [10:22] <urielsalis> s/my/Uriel's
#308 [10:22] <Max7> np Greymagic27
#309 [10:22] <urielsalis> :P
#310 [10:22] <Greymagic27> Max7, https://www.geforce.com/drivers/results/146349
#311 [10:23] <Guest37882> Hi sorry so my account
#312 [10:23] <Guest37882> It looks like it was stolen
#313 [10:23] <urielsalis> Guest37882: you have to wait for Mojang answer
#314 [10:24] <Guest37882> Oh ok em do you mind me asking why you think that it was stolen
#315 [10:24] <Guest37882> Cuz I just thought my account was either deleted our I was stupid and made a odd password
#316 [10:26] <Guest37882> Thank you in anyway
#317 [10:34] <Max7> Greymagic27 didnt work
#318 [10:35] <Greymagic27> Max7, When did this issue start happening? After a windows update?
#319 [10:35] <Max7> i think so
#320 [10:36] <Greymagic27> Max7, Did you recently upgrade windows versions at all?
#321 [10:36] <Max7> yes
#322 [10:36] <Max7> just the auto updates
#323 [10:36] <Greymagic27> Max7, No major updates then? Not upgrading from windows 8/7 to 10?
#324 [10:36] <Max7> no
#325 [10:36] <Max7> i am alreddy on win 10
#326 [10:38] <Greymagic27> Max7, Hmm ok. Hold on one second
#327 [10:38] <Max7> Greymagic27 just saw a box from the updater
#328 [10:39] <Max7> its still running
#329 [10:39] <Greymagic27> Max7, The driver is still installing?
#330 [10:39] <Max7> Greymagic27 yes
#331 [10:39] <Max7> Greymagic27 ik wil give you a update if done
#332 [10:39] <Greymagic27> Max7, Once it's done make sure to restart your PC
#333 [10:40] <Max7> Greymagic27 oke
#334 [10:48] * max7 [webchat@80-114-110-79.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#335 [10:49] <max7> ey it workt ty for the fast help
#336 [10:49] <Greymagic27> max7, No problem :)
#337 [10:50] <max7> Greymagic27 ik was struging with dis stuff al day (its 17:50 5:50pm)
#338 [10:50] <Greymagic27> max7, Enjoy playing!
#339 [10:51] <max7> ty have a nice day
#340 [10:51] <Greymagic27> You as well :D
#341 [10:56] * slenderwas [webchat@168.red-79-157-224.dynamicip.rima-tde.net] has joined #minecrafthelp
#342 [10:57] <slenderwas> how i can change my email? i played 4 years ago,but now i dont have the same email where i registred,i need to change my email for new pasword
#343 [10:58] <CapFan67> slenderwas, Do you mean you don't have access to your registered email *and* you don't know your password?
#344 [10:58] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#345 [11:00] <slenderwas> yes exactly,and i send email 4 days ago and i dont recieved nothing
#346 [11:00] <CapFan67> slenderwas, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. Since you don't have two of these three things, contacting Mojang Support was the correct step.
#347 [11:00] * Ofek [webchat@75-137-28-126.dhcp.nwnn.ga.charter.com] has joined #minecrafthelp
#348 [11:01] <CapFan67> slenderwas, As far as hearing back, you have a while to wait yet. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#349 [11:01] <Ofek> Hey, so I have a game code that I want to use, but it says it was already used. I bought the game when it was just java, and I'm trying to use the windows edition.
#350 [11:02] <slenderwas> ok thanks
#351 [11:02] * slenderwas [webchat@168.red-79-157-224.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#352 [11:02] <CapFan67> Ofek, The general process involves clicking the "Redeem" button and entering your Microsoft Account information to associate the Win10Edition license to. If that process tells you that the code as already been used, then you (or someone) has used that code in the past.
#353 [11:03] <CapFan67> Ofek, Did you check your purchase history on your Microsoft Account to see if you associated it sometime in the past?
#354 [11:03] <Ofek> Well I know that I didn't and I'm the only one who has access to the account. And yep! I checked the "all time" history button, and it said I had none.
#355 [11:04] * OldTimer [webchat@c-107-5-60-73.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#356 [11:04] <CapFan67> Ofek, You can try contacting Mojang, or try contacting Windows Store support, but as far as I know they don't issue replacement codes.
#357 [11:05] <Ofek> Okay! I already sent mojang an email explaining the situation, so I thought I'd see if I can do anything here. Thanks CapFan67! :)
#358 [11:05] <CapFan67> Ofek, No magic solution here. Sorry. =(
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#364 [11:26] <Lucqey> Hello, I have an issue with logging into my account. I knew my login before, but in March, Mojang changed my password and I can't login. I also can
#365 [11:26] <Lucqey> cant find my Transaction ID
#366 [11:30] <CapFan67> Lucqey, Hi.
#367 [11:30] <CapFan67> Lucqey, Are you using a VPN or Proxy service?
#368 [11:32] <CapFan67> Lucqey, To isolate your PC/network as the issue, have you disconnected your mobile from wifi and used Cellular data to try logging into Mojang.com?
#369 [11:32] * lolex [webchat@user-94-254-176-138.play-internet.pl] has joined #minecrafthelp
#370 [11:33] * lolex [webchat@user-94-254-176-138.play-internet.pl] has quit. (Client Quit)
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#372 [11:38] * PuppiesRule2009 [webchat@cpc104702-belf11-2-0-cust844.2-1.cable.virginm.net] has joined #minecrafthelp
#373 [11:38] <PuppiesRule2009> Trying to play latest version and get this error
#374 [11:40] <PuppiesRule2009> Name: 1.14.json
#375 [11:40] <PuppiesRule2009> URL: https://launchermeta.mojang.com/v1/packages/280eebe96a3ca45fcbc85800552cea775bc5f73c/1.14.json
#376 [11:40] <PuppiesRule2009> Error details: Request error -105: ERR_NAME_NOT_RESOLVED
#377 [11:40] <PuppiesRule2009> Filename on disk: 1.14.json
#378 [11:40] <PuppiesRule2009> Path: C:\Users\VAIO Laptop\AppData\Roaming\.minecraft\assets\indexes\1.14.json
#379 [11:40] <PuppiesRule2009> Exists: false
#380 [11:42] <Andrio> PuppiesRule2009, can you open that URL with a browser?
#381 [11:43] * Lucqey [webchat@68-204-74-151.res.bhn.net] has joined #minecrafthelp
#382 [11:43] <PuppiesRule2009> when i open it, it looks like a txt file
#383 [11:43] <Lucqey> Hello, I have an issue with logging into my account. I knew my login before, but in March, Mojang changed my password and I can't login. I also can't find my Transaction ID because its been over 4 years
#384 [11:45] * Zoee [webchat@pool-100-8-12-90.nwrknj.fios.verizon.net] has joined #minecrafthelp
#385 [11:46] <Zoee> I just uninstalled minecraft, and now I can't get it back. It's giving me the 1.11.1 version, and saying that I had to buy it, when I did log in on minecraft.net.
#386 [11:46] <Zoee> I had to uninstall in the first place because Minecraft hasn't been working for over 2 weeks.
#387 [11:47] * Gremlin505 [webchat@host209-168-static.7-79-b.business.telecomitalia.it] has joined #minecrafthelp
#388 [11:47] <Gremlin505> ciao a tutti
#389 [11:48] <Zoee> I speak English
#390 [11:48] <Gremlin505> a chi posso chiedere per problemi di login?
#391 [11:48] <Zoee> sorry, I dont understand
#392 [11:49] <Gremlin505> hello, I have problems logging in with my minecraft premium account, who can I ask?
#393 [11:49] * Zoee [webchat@pool-100-8-12-90.nwrknj.fios.verizon.net] has quit. (Client Quit)
#394 [11:50] <Gremlin505> I sent an email to the assistance but I haven't had an answer for days
#395 [11:50] * Zoee [webchat@pool-100-8-12-90.nwrknj.fios.verizon.net] has joined #minecrafthelp
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#397 [11:52] <Zoee> Help, I couldn't launch minecraft for over 2 weeks, so I decided to uninstall and now It won't let me re-install version 1.14. I'm logged in to minecraft.net but it says I need to buy MC, when I've owned it for roughly 4 years.
#398 [11:55] <Zoee> Hello? I need help.
#399 [11:55] <Lucqey> Hello, I have an issue with logging into my account. I knew my login before, but in March, Mojang changed my password and I can't login. I also can't find my Transaction ID because its been over 4 years
#400 [11:56] <Zoee> Help, I couldn't launch minecraft for over 2 weeks, so I decided to uninstall and now It won't let me re-install version 1.14. I'm logged in to minecraft.net but it says I need to buy MC, when I've owned it for roughly 4 years.
#401 [12:03] <Superpowers04> Zoee, Click on the buy button, if you have the game then it will throw you o the download page
#402 [12:03] <Superpowers04> to*
#403 [12:05] <Zoee> Thank you so much! I'll try that right now.
#404 [12:05] <Superpowers04> ??> Zoee av/adwcleaner
#405 [12:05] <Absol> Zoee: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#406 [12:05] <Absol> Zoee: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#407 [12:06] <Zoee> That didn't work, it keeps re-directing me to the windows 10 store, but then it says I already have it, so i hit play and it's MC for xbox 360 and version 1.11
#408 [12:07] <Zoee> i'm currently on PC
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#410 [12:10] <Superpowers04> Lucqey, https://help.mojang.com/customer/portal/emails/new
#411 [12:10] <Superpowers04> Zoee, Goto https://minecraft.net and login then back to minecraft.net and click the buy button
#412 [12:11] <Superpowers04> Zoee, or https://launcher.mojang.com/download/MinecraftInstaller.msi
#413 [12:11] <Lucqey> Superpowers04 Ive already tried those options
#414 [12:12] <Superpowers04> Lucqey, Sorry we can't help as this isnt mojang support, nor can we do anything about it
#415 [12:12] <Zoee> it says you already own it when I hit buy, but it keeps redirecting me to windows 10 store saying I need to buy it
#416 [12:12] <Zoee> I*
#417 [12:13] <Lucqey> Superpowers04 Ok thank you anyways
#418 [12:14] * Lucqey [webchat@68-204-74-151.res.bhn.net] has quit. (Quit: webchat.esper.net)
#419 [12:15] <Zoee> I've tried everything but when I click on the installer that I downloaded it keeps re-directing me to the windows 10 PC store.
#420 [12:22] <Zoee> Ive successfully downloaded it, but it wont get past the loading bar on the Mojang screen
#421 [12:25] <Superpowers04> ??> Zoee tools/hjt
#422 [12:25] <Absol> Zoee: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#423 [12:25] <Absol> Zoee: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#424 [12:29] <Zoee> Here you go
#425 [12:29] <Zoee> https://paste.gg/p/anonymous/374d47d5e40a45b8ab2018b9dc5bc525
#426 [12:29] * JP [webchat@24-50-68-12.ri.cgocable.ca] has joined #minecrafthelp
#427 [12:30] <JP> Hi
#428 [12:32] <JP> I wanted to buy Minecraft on PC, so I could tranfer my Xbox One saves on my PC. Unfortunately, I just realised that I bought the wrong version... I bought Minecraft Java Edition... Is there any way to fix that? like get a redeem code or something? Or do I have to contact Mojang for a refund?
#429 [12:33] * Sam [webchat@5e0d341e.bb.sky.com] has joined #minecrafthelp
#430 [12:34] <Lurks> JP might be about to get refund, it's up to mojang to decide on, when you contact them about it https://help.mojang.com/customer/portal/articles/359338
#431 [12:34] <Sam> I have tried to reset password, forgot it. And I forgot security quesions. Try to reset them but I need a password. How do I solve this?
#432 [12:34] <JP> ok, i already sent them an email. Thanks alot
#433 [12:36] <Zoee> heres my link again didn't know if you got it Absol
#434 [12:36] <Zoee> https://paste.gg/p/anonymous/374d47d5e40a45b8ab2018b9dc5bc525
#435 [12:38] <Lurks> Sam think you'll have to contact mojang support to change it for you
#436 [12:42] <Lurks> Zoee you have bundleware called PremierOpinion, run ADWCleaner
#437 [12:42] <Lurks> ??> Zoee av/adwcleaner
#438 [12:42] <Absol> Zoee: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#439 [12:42] <Absol> Zoee: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#440 [12:43] <Sam> Lurks Have twice, no response.
#441 [12:44] * growlitePL [webchat@088156128243.dynamic-ww-01.vectranet.pl] has joined #minecrafthelp
#442 [12:44] * Zoee [webchat@pool-100-8-12-90.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#443 [12:44] <Lurks> Sam how long ago did you send it?
#444 [12:44] <Lurks> Sam how long ago did you send it?
#445 [12:44] * growlitePL [webchat@088156128243.dynamic-ww-01.vectranet.pl] has left #minecrafthelp
#446 [12:44] <Sam> sent one 10 minutes ago, the other 2 days ago.
#447 [12:45] <Lurks> Sam unfortunately there's a huge que https://help.mojang.com/customer/portal/articles/359446
#448 [12:45] <Sam> ok
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#454 [13:49] * cemsali124 [webchat@x4e304bb7.dyn.telefonica.de] has joined #minecrafthelp
#455 [13:49] <cemsali124> Hello, I have a problem I bought minecraft on 02.04.19 but everything was deleted in order to get the computer format Offizielle Seite | When I enter Minecraft, I want to buy the game again.
#456 [13:50] * loskakandos [webchat@194.228.59.222] has quit. (Client Quit)
#457 [13:50] <mattym> cemsali124, Just log in with the same info you used when you signed-up/bought it.
#458 [13:51] <cemsali124> I login from my account I want to buy again
#459 [13:52] <mattym> cemsali124, You want to buy it a second time?
#460 [13:56] <cemsali124> I bought this account when I entered the sitey Buy MinecraftJava Edition (PC & MAC) - € 23.95
#461 [13:57] <cemsali124> don't want to buy the game a second time
#462 [13:57] <mattym> cemsali124, Then dont say "I want to buy again"
#463 [13:57] <mattym> cemsali124, Explain the problem you are having.
#464 [14:01] <cemsali124> when I enter the game I can only play demo mode
#465 [14:01] <mattym> cemsali124, Make sure you are logging in with the email and password you used when you purchased it.
#466 [14:03] <cemsali124> I am already logged in with email and password I purchased
#467 [14:04] <mattym> cemsali124, If it only shows access to the demo, you are not.
#468 [14:05] <cemsali124> What do I have to do to play the full version?
#469 [14:06] <mattym> cemsali124, What does it say if you log in on this page: account.mojang.com/me
#470 [14:08] <cemsali124> Need help creating account or redeeming a gift card? Read this help article My Gift CodesRedeem Gift Code or Prepaid CardClick here for your gift code or prepaid gift card.Redeem Gift Code or Prepaid CardFor more info on prepaid gift cards, visit minecraft.net.
#471 [14:08] <cemsali124> it comes out
#472 [14:09] <mattym> cemsali124, Then that is not an account with the game purchased on it. Are you sure you are using the correct email?
#473 [14:09] <cemsali124> yes
#474 [14:10] * Superpowers04 [~Superpowe@2600:8805:a100:8c9:dd85:1910:29f:fe06] has quit. (Remote host closed the connection)
#475 [14:10] <mattym> cemsali124, On what website did you make the purchase?
#476 [14:11] <cemsali124> https://www.minecraft.net/en-us/
#477 [14:11] <cemsali124> from this site
#478 [14:12] <urielsalis> cemsali124, what is your username?
#479 [14:12] <cemsali124> cemsali124
#480 [14:12] <mattym> cemsali124, Check your other emails to see if you made the purchase there.
#481 [14:16] <cemsali124> EURYou have authorized a payment of 23.95 EUR to Mojang AB
#482 [14:17] <cemsali124> descriptionunit pricenumberamount€ 23,95 EUR1€ 23,95 EURSubtotal€ 23,95 EURtotal€ 23,95 EURpayment€ 23,95 EURPayment sent to support@mojang.com
#483 [14:18] <mattym> cemsali124, Are you sure cemsali124 is the ingame username you chose?
#484 [14:18] <urielsalis> cemsali124, and what did you use to pay?
#485 [14:20] <cemsali124> +mmttym yes
#486 [14:20] * Sam [webchat@5e0d341e.bb.sky.com] has quit. (Quit: webchat.esper.net)
#487 [14:20] <cemsali124> @urielsalis PayPal
#488 [14:21] <mattym> ??> cemsali124 account/send-email
#489 [14:21] <Absol> cemsali124: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#490 [14:21] <Absol> cemsali124: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#491 [14:26] * Chris [webchat@cpe-174-103-102-251.columbus.res.rr.com] has joined #minecrafthelp
#492 [14:27] <cemsali124> I sent mail to Mojang
#493 [14:28] <Chris> Hi, I'm trying to get my account back so I can play again and it said I needed to migrate it and when I went to do so it said it was already migrated and Id like some assistance
#494 [14:31] <mattym> Chris, What is your ingame username?
#495 [14:34] <Chris> my old one was demondraged
#496 [14:35] * JP [webchat@24-50-68-12.ri.cgocable.ca] has quit. (Quit: webchat.esper.net)
#497 [14:36] <mattym> Chris, Did you ever change it?
#498 [14:36] <Chris> Not that I'm aware of
#499 [14:37] <mattym> Chris, Then your account was likely compromised.
#500 [14:37] * Italiansauce [webchat@ip68-9-56-126.ri.ri.cox.net] has joined #minecrafthelp
#501 [14:37] <mattym> ??> Chris account/send-email
#502 [14:37] <Absol> Chris: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#503 [14:37] <Absol> Chris: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#504 [14:37] <Italiansauce> I have an issue with logging in
#505 [14:37] <Italiansauce> After i hit "Log in" with the correct information, it turns gray and does nothing
#506 [14:38] <Italiansauce> Even after waiting for several minutes to a half hour
#507 [14:38] <mattym> Italiansauce, On the launcher or website?
#508 [14:38] <Italiansauce> Website
#509 [14:38] <Italiansauce> I deleted the game like 2 years ago
#510 [14:38] * BIGGXR [webchat@host81-150-43-4.in-addr.btopenworld.com] has joined #minecrafthelp
#511 [14:38] <mattym> ??> Italiansauce tools/hjt
#512 [14:38] <Absol> Italiansauce: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#513 [14:38] <Absol> Italiansauce: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#514 [14:39] <BIGGXR> hi im having problems with the game crashing when i attempt play
#515 [14:40] <Lurks> BIGGXR do you get crash report, more detail button or not responding?
#516 [14:40] <BIGGXR> im getting the crash report now
#517 [14:40] <BIGGXR> https://paste.ubuntu.com/p/bm9jCfdzMB/
#518 [14:43] <Italiansauce> https://paste.ubuntu.com/p/fYYP9mwJTT/
#519 [14:43] <Lurks> BIGGXR hm sounds most likely viruses, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#520 [14:43] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to
#521 [14:44] <BIGGXR> Thank you
#522 [14:44] <Italiansauce> Absol here's the link https://paste.ubuntu.com/p/fYYP9mwJTT/
#523 [14:45] <cemsali124> Thank you for helping friends, if I have a problem again :)
#524 [14:47] * cemsali124 [webchat@x4e304bb7.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#525 [14:47] * cemsali124 [webchat@x4e304bb7.dyn.telefonica.de] has joined #minecrafthelp
#526 [14:47] * cemsali124 [webchat@x4e304bb7.dyn.telefonica.de] has joined #minecrafthelp
#527 [14:48] * cemsali124 [webchat@x4e304bb7.dyn.telefonica.de] has left #minecrafthelp
#528 [14:48] <mattym> ??> Italiansauce info/mcleaks
#529 [14:48] <Absol> Italiansauce: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#530 [14:48] <Absol> Italiansauce: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#531 [14:48] <mattym> ??> Italiansauce win/hosts/edit
#532 [14:48] <Absol> Italiansauce: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#533 [14:48] <Absol> Italiansauce: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#534 [14:49] * Chris [webchat@cpe-174-103-102-251.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#535 [14:53] <Italiansauce> so in the host file i delete everything with mojang in it?
#536 [14:53] <mattym> Italiansauce, Yes
#537 [14:54] <Italiansauce> The only two things in there are authserver and session server
#538 [14:54] <mattym> Italiansauce, Delete anything with mojang in it
#539 [14:54] <Italiansauce> K
#540 [14:55] <Italiansauce> Ok done
#541 [14:55] <Italiansauce> Is it good to go or is there anything else i need to do?
#542 [14:55] <mattym> Italiansauce, Read what Absol said.
#543 [14:56] * Ewan_Charlton [webchat@202-56-35-169.static.nownz.co.nz] has joined #minecrafthelp
#544 [14:57] <Ewan_Charlton> Hello?
#545 [14:57] <Ewan_Charlton> is anybody here?
#546 [14:57] <Ewan_Charlton> ...
#547 [14:57] <Italiansauce> i did all of that
#548 [14:57] <Lurks> Ewan_Charlton hello? over 95+people
#549 [14:57] <Italiansauce> The problem is still there
#550 [14:58] <Ewan_Charlton> I have a problem with my marketplace
#551 [14:58] <mattym> Italiansauce, Are you sure you removed the stuff from hosts as Administrator?
#552 [14:58] <Italiansauce> Yes
#553 [14:58] <Italiansauce> There's nothing with mojang in there still
#554 [14:58] <Ewan_Charlton> so I purchased the dwarven mining company
#555 [14:58] <Ewan_Charlton> it deducted the money but the pack is not mine
#556 [14:59] <mattym> ??> Italiansauce av/mcafee/uninstall
#557 [14:59] <Absol> Italiansauce: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#558 [14:59] <mattym> Italiansauce, Additionally make sure any VPN's are off or removed.
#559 [14:59] <Italiansauce> Why do i have to uninstal the antivirus to make it work?
#560 [14:59] <Italiansauce> Hang on
#561 [14:59] <mattym> Italiansauce, McAfee is crap, and known to cause login issues.
#562 [14:59] * TaztyDrinks [webchat@79-67-115-190.dynamic.dsl.as9105.com] has joined #minecrafthelp
#563 [14:59] <Italiansauce> where can i download the launcher for minecraft
#564 [14:59] * Ewan_Charlton [webchat@202-56-35-169.static.nownz.co.nz] has quit. (Client Quit)
#565 [14:59] <mattym> Italiansauce, You can download it on the site once you log in.
#566 [14:59] <Italiansauce> ok
#567 [15:00] * Ewan_Charlton [webchat@202-56-35-169.static.nownz.co.nz] has joined #minecrafthelp
#568 [15:00] <Italiansauce> Where do i enter the mcaffe command
#569 [15:00] <TaztyDrinks> hey, whenever i press play, it says that its unable to download the game? it told me to come here for any issues
#570 [15:00] <mattym> TaztyDrinks, What is the exact error?
#571 [15:01] <Ewan_Charlton> I purchased the dwarven mining company in the marketplace, it deducted the money but I don’t own the pack.
#572 [15:01] <mattym> Ewan_Charlton, What device do you play on?
#573 [15:01] <TaztyDrinks> so, when i press Play when i download it off the site and when i log in, it says its unable to download step5.ogg?
#574 [15:01] <Ewan_Charlton> iPad
#575 [15:02] <mattym> Ewan_Charlton, Contact the Apple App Store support.
#576 [15:02] <mattym> ??> TaztyDrinks error/download
#577 [15:02] <Absol> TaztyDrinks: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#578 [15:02] <Ewan_Charlton> I did
#579 [15:02] <Ewan_Charlton> 2 days ago
#580 [15:02] <TaztyDrinks> Thanks
#581 [15:02] * Adsu1 [webchat@b1b7d5b5.virtua.com.br] has joined #minecrafthelp
#582 [15:02] <mattym> Ewan_Charlton, We cant do anything for you here.
#583 [15:02] * Ewan_Charlton [webchat@202-56-35-169.static.nownz.co.nz] has quit. (Client Quit)
#584 [15:03] * Italiansauce [webchat@ip68-9-56-126.ri.ri.cox.net] has quit. (Quit: webchat.esper.net)
#585 [15:04] * Italiansauce [webchat@ip68-9-56-126.ri.ri.cox.net] has joined #minecrafthelp
#586 [15:04] <Italiansauce> Ok so i went to the mcaffe website
#587 [15:05] <Italiansauce> Can you link the mcaffe removal stuff again please?
#588 [15:05] <mattym> ??> Italiansauce av/mcafee/uninstall
#589 [15:05] <Absol> Italiansauce: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#590 [15:05] <Adsu1> hey, can you help me? my minecraft isn't opening
#591 [15:06] <mattym> Adsu1, What happens when you try?
#592 [15:06] <Adsu1> it is doing this error:
#593 [15:06] <Adsu1> The game crashed whilst rendering overlay
#594 [15:06] * Italiansauce [webchat@ip68-9-56-126.ri.ri.cox.net] has quit. (Client Quit)
#595 [15:07] <mattym> ??> Adsu1 launcher/log
#596 [15:07] <Absol> Adsu1: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#597 [15:10] * Shelby [webchat@c-68-33-144-57.hsd1.de.comcast.net] has joined #minecrafthelp
#598 [15:10] * Lord_of_Life [~Lord@46.217.56.169] has joined #minecrafthelp
#599 [15:10] * Shelby [webchat@c-68-33-144-57.hsd1.de.comcast.net] has quit. (Client Quit)
#600 [15:13] * Italiansauce [webchat@ip68-9-56-126.ri.ri.cox.net] has joined #minecrafthelp
#601 [15:13] <Italiansauce> Ok i followed the mcaffe step 2
#602 [15:14] * TaztyDrinks [webchat@79-67-115-190.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#603 [15:14] <mattym> Italiansauce, Make sure any VPN's are off or removed then try to log in again.
#604 [15:14] <Italiansauce> I dont have any vpns, just tried it again and it still didnt work
#605 [15:14] <mattym> Italiansauce, Your HJT report showed a VPN installed.
#606 [15:15] <mattym> Italiansauce, If you don't use it, Uninstall CyberGhost, restart the PC, then try again.
#607 [15:16] <Adsu1> https://paste.ubuntu.com/p/vWcpS5KnzJ/
#608 [15:17] * Italiansauce [webchat@ip68-9-56-126.ri.ri.cox.net] has quit. (Client Quit)
#609 [15:17] <mattym> ??> Adsu1 win/reinst
#610 [15:17] <Absol> Adsu1: You may need to reinstall the locally installed files that Minecraft puts into place.
#611 [15:17] <Absol> Adsu1: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#612 [15:17] * Lord_of_Life [~Lord@46.217.56.169] has quit. (Ping timeout: 206 seconds)
#613 [15:19] * Lord_of_Life [~Lord@46.217.56.169] has joined #minecrafthelp
#614 [15:20] * Italiansauce [webchat@ip68-9-56-126.ri.ri.cox.net] has joined #minecrafthelp
#615 [15:20] <Italiansauce> Allright, trying it again
#616 [15:21] <Italiansauce> Still nothing
#617 [15:22] <mattym> Italiansauce, Can you get a new HJT report, let me know if you need the instructions again.
#618 [15:22] <Italiansauce> Yes, please send it again
#619 [15:22] <mattym> ??> Italiansauce tools/hjt
#620 [15:22] <Absol> Italiansauce: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#621 [15:22] <Absol> Italiansauce: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#622 [15:23] * Lord_of_Life [~Lord@46.217.56.169] has quit. (Ping timeout: 198 seconds)
#623 [15:23] * Lord_of_Life [~Lord@46.217.56.169] has joined #minecrafthelp
#624 [15:24] <Italiansauce> https://paste.ubuntu.com/ Ok here's the link
#625 [15:25] <mattym> Italiansauce, Make sure you copy the URL after hitting the Paste! button on the page.
#626 [15:25] <Italiansauce> https://paste.ubuntu.com/p/chyjQzyDQ4/ Ok here
#627 [15:25] <mattym> Italiansauce, You didnt fix the hosts file.
#628 [15:26] <mattym> ??> Italiansauce win/hosts/edit
#629 [15:26] <Absol> Italiansauce: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#630 [15:26] <Absol> Italiansauce: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#631 [15:26] <mattym> Italiansauce, Make sure you follow those directions exactly.
#632 [15:26] * Adsu1 [webchat@b1b7d5b5.virtua.com.br] has quit. (Quit: webchat.esper.net)
#633 [15:26] <mattym> Italiansauce, After you remove the lines, make sure it actually saves.
#634 [15:29] <Italiansauce> how do i run it as administrator, it doesnt come up with an option
#635 [15:29] <mattym> Italiansauce, Did you follow the directions exactly?
#636 [15:30] <Italiansauce> I didnt run as administrator
#637 [15:30] <Italiansauce> it doesnt pop up as an option
#638 [15:30] <mattym> Italiansauce, What do you see when you right click it?
#639 [15:31] * Lord_of_Life [~Lord@46.217.56.169] has quit. (Ping timeout: 183 seconds)
#640 [15:32] <Italiansauce> so i opened it as administrator, pressed file, and open, and after entering the system32 thing it says it doesnt exist
#641 [15:32] <Italiansauce> it tells me to check the path and try again
#642 [15:33] <mattym> Italiansauce, Did you put exactly: %SystemRoot%\System32\drivers\etc\hosts in where it says file to open?
#643 [15:33] <Italiansauce> it says "file name" and i put the system 32 thing in, and got the error message
#644 [15:35] <mattym> Italiansauce, Make sure you copied the location exactly as its written here in the chat.
#645 [15:35] <Italiansauce> ok its done
#646 [15:36] <Italiansauce> where do i save it after deleting the mojang things
#647 [15:36] <mattym> Italiansauce, You just save it.
#648 [15:36] <mattym> Italiansauce, Do not do a save as.
#649 [15:36] <Italiansauce> should i restart?
#650 [15:36] <mattym> Italiansauce, No
#651 [15:37] * SaifaFox [webchat@cpe-98-5-113-249.buffalo.res.rr.com] has joined #minecrafthelp
#652 [15:37] * Lord_of_Life [~Lord@46.217.56.169] has joined #minecrafthelp
#653 [15:38] <Italiansauce> Ok
#654 [15:38] <SaifaFox> java.lang.IllegalStateException: failed to create a child event loop is there a fix for this error? everything i saw was about anti virus but i dont have any installed. this is for 1.14
#655 [15:38] <Italiansauce> It's deleted and should be saved right
#656 [15:38] <mattym> Italiansauce, Yes
#657 [15:39] <Italiansauce> Oh my fucking god thank you
#658 [15:39] <Absol> Italiansauce: Please keep it civil
#659 [15:39] <mattym> SaifaFox, Read all the fixes listed here https://bugs.mojang.com/browse/MC-34749
#660 [15:39] <Italiansauce> it finally worked
#661 [15:42] * Italiansauce [webchat@ip68-9-56-126.ri.ri.cox.net] has quit. (Quit: webchat.esper.net)
#662 [15:47] * Lord_of_Life [~Lord@46.217.56.169] has joined #minecrafthelp
#663 [15:49] <SaifaFox> okay i added the argument to the jvm and now the whole game crashes
#664 [15:50] * cpk96 [webchat@ipservice-092-209-016-223.092.209.pools.vodafone-ip.de] has joined #minecrafthelp
#665 [15:50] <cpk96> hey
#666 [15:50] <cpk96> i download the game but i cant start he break up.
#667 [15:50] <mattym> SaifaFox, Did you add it exactly as written, and make sure to have a space between it and the other args?
#668 [15:51] <mattym> cpk96, What exactly happens?
#669 [15:51] <SaifaFox> i coppied it exactly. i tried :-Djava.net.preferIPv4Stack=true and -XX:-Djava.net.preferIPv4Stack=true
#670 [15:52] <mattym> There should be no : at the start
#671 [15:53] <cpk96> Die heruntergeladene Datei konnte nicht gespeichert werden. break2.ogg
#672 [15:53] <cpk96> Name: break2.ogg
#673 [15:53] <cpk96> this one.
#674 [15:53] <mattym> ??> cpk96 error/download
#675 [15:53] <Absol> cpk96: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#676 [15:53] <SaifaFox> yeah i just figured that out lol. i was attempting to start a new argument based off the previous ones but i guess thats not how it works. thanks so much i got it working!
#677 [15:55] * Dan [webchat@085-221-018-212.ip-addr.vsenet.de] has joined #minecrafthelp
#678 [15:56] * SaifaFox [webchat@cpe-98-5-113-249.buffalo.res.rr.com] has quit. (Quit: webchat.esper.net)
#679 [15:57] * warlock [webchat@b019fe12.bb.sky.com] has joined #minecrafthelp
#680 [15:57] <warlock> what updates are on the java edition that arent on the windows 10 store edition that is cross platform
#681 [15:59] <mattym> warlock, They are nearly at parity except for a few features from the latest version.
#682 [16:00] <warlock> anything major in the java edition that i wont find in the windows edition? such as new blocks/items or whatever, or is it mainly bug fixes that are the difference
#683 [16:01] <mattym> warlock, You would need to look through the wiki
#684 [16:02] <warlock> thanks for help :)
#685 [16:02] * warlock [webchat@b019fe12.bb.sky.com] has quit. (Quit: webchat.esper.net)
#686 [16:02] <Dan> My minecraft keeps freezing on the Mojang screen and crashes (Java edition) and with the error code -805306369
#687 [16:03] <Dan> exit code*
#688 [16:03] * Zoee [webchat@pool-100-8-12-90.nwrknj.fios.verizon.net] has joined #minecrafthelp
#689 [16:04] <Zoee> @Absol I'm back, I restarted my computer and the anti virus clean and repaired it do you need the link to my pastebin again?
#690 [16:05] <mattym> ??> Dan av/adwcleaner
#691 [16:05] <Absol> Dan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#692 [16:05] <Absol> Dan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#693 [16:05] <Lurks> Zoee try launching minecraft
#694 [16:06] * Dan [webchat@085-221-018-212.ip-addr.vsenet.de] has quit. (Quit: webchat.esper.net)
#695 [16:08] <Zoee> Ok! Thank you!
#696 [16:10] <Zoee> It worked! Thank you, Absol! have a great rest of your day
#697 [16:10] * cpk96 [webchat@ipservice-092-209-016-223.092.209.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#698 [16:11] <Lurks> Zoee woooo, enjoy the fun
#699 [16:12] <Zoee> @Lurks <3 :D
#700 [16:14] * Adsu1 [webchat@b1b7d5b5.virtua.com.br] has joined #minecrafthelp
#701 [16:16] <Adsu1> hey, my minecraft isn't working. Can you help me?
#702 [16:17] * CitizenSal [webchat@191.111.159.143.dyn.plus.net] has joined #minecrafthelp
#703 [16:18] <Lurks> Adsu1 what's the exact issue?
#704 [16:18] <Adsu1> The game crashed whilst rendering overlay
#705 [16:18] <Adsu1> Error: due: Unable to fit: minecraft:absorption - size: 18x18 - Maybe try a lower resolution resourcepack?
#706 [16:18] * CitizenSal [webchat@191.111.159.143.dyn.plus.net] has quit. (Client Quit)
#707 [16:19] * Isaac [webchat@static-186-62-27-46.ipcom.comunitel.net] has joined #minecrafthelp
#708 [16:19] <Lurks> Adsu1 reinstall by deleting .everything minecraft folderin appdata except save folder
#709 [16:20] <Isaac> Hi
#710 [16:20] <Adsu1> ok, thanks
#711 [16:20] <Lurks> Isaac hi
#712 [16:20] <Isaac> I need some help
#713 [16:21] * Azazel [webchat@c-98-245-89-180.hsd1.co.comcast.net] has joined #minecrafthelp
#714 [16:21] <Lurks> Isaac what's the issue? i might be able to help
#715 [16:21] <Azazel> hey! first off, are you a bot?
#716 [16:21] <urielsalis> Azazel, only Absol is a bot
#717 [16:21] <Isaac> I had problems by logging in. I emailed the support and they asked me for the transaction ID. Now I have it, but I don't know what to do now
#718 [16:21] <urielsalis> Isaac, answer the email they sent you with the tranasction ID
#719 [16:22] <Isaac> Ok! Thanks
#720 [16:22] * kaylee [webchat@174-20-66-117.mpls.qwest.net] has joined #minecrafthelp
#721 [16:22] <Azazel> ok thank you. do you know of Minecraft forge?
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#724 [16:22] <kaylee> it wont let me in to minecraft
#725 [16:22] <urielsalis> Azazel, depends on the questions
#726 [16:22] <urielsalis> kaylee, what happens when you try?
#727 [16:22] <kaylee> I can go in the launcher but cant get in to it
#728 [16:23] <kaylee> says error
#729 [16:23] <kaylee> when I try to launch it
#730 [16:23] <Adsu1> I need to reinstall using the minecraft launcher or the minecraft installer?
#731 [16:24] <Lurks> Adsu1 the launcher
#732 [16:24] <Adsu1> ok, thanks
#733 [16:24] <kaylee> the launcher
#734 [16:25] <Azazel> so basically, I installed forge on my pc (windows 10) shortly after getting Minecraft (java edition). I noticed that the mof folder that should normally be there after the installation was nowhere to be seen. I tried running Minecraft after this but it responded with "unable to save download. jna-4.4.0.jar"
#735 [16:25] <Azazel> *mod
#736 [16:25] <kaylee> hello
#737 [16:25] <Lurks> kaylee what's the error?
#738 [16:26] <Azazel> is there anyone that can help me with this problem?
#739 [16:26] <Azazel> @Wug ?
#740 [16:26] <kaylee> i have no clue it just says error
#741 [16:27] <urielsalis> Azazel, please dont ping random people
#742 [16:27] <kaylee> wow so now it works what us happening
#743 [16:27] <urielsalis> ??> Azazel tools/hjt
#744 [16:27] <Absol> Azazel: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#745 [16:27] <Absol> Azazel: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#746 [16:27] <kaylee> is*
#747 [16:27] <Azazel> my apologise, I'm just very confused
#748 [16:27] * Azazel [webchat@c-98-245-89-180.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#749 [16:28] <kaylee> im very confused to but it said error idk what it meant xD
#750 [16:28] <kaylee> so thanks
#751 [16:28] <kaylee> I guess xD
#752 [16:28] <Lurks> kaylee everything working again?
#753 [16:29] <kaylee> I think so? its taking 2 years to load
#754 [16:29] <kaylee> maybe my PC is just to old for this :(
#755 [16:29] <kaylee> I need storage and more ram xD ok thanks
#756 [16:30] <kaylee> bye
#757 [16:30] * Klassicks123 [webchat@65-35-173-234.res.bhn.net] has joined #minecrafthelp
#758 [16:30] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#759 [16:30] <Klassicks123> when i try to log in, this log in button does nothing on mc.net
#760 [16:30] <Klassicks123> what do i do
#761 [16:31] <Klassicks123> when i said mc i mean minecraft.net
#762 [16:31] <Lurks> Klassicks123 do you have VPN on?
#763 [16:31] <Klassicks123> no i do not
#764 [16:32] <Lurks> Klassicks123 do you recall ever putting your details in a phishing site, like McLeak and so on?
#765 [16:33] <Klassicks123> wuts a phishing site?
#766 [16:33] <Klassicks123> like illegal download?
#767 [16:33] <Klassicks123> for mc?
#768 [16:33] <Lurks> Klassicks123 a place for people to steal there details
#769 [16:34] <Klassicks123> no
#770 [16:34] <Klassicks123> i have not
#771 [16:35] <urielsalis> Klassicks123, any adblockers?
#772 [16:35] <Klassicks123> yes
#773 [16:35] <Klassicks123> ill take it off and try
#774 [16:35] <urielsalis> Klassicks123, try disabling it
#775 [16:35] <Klassicks123> ok
#776 [16:35] <Klassicks123> ok i think it is working
#777 [16:35] <Klassicks123> 1 min
#778 [16:36] <Klassicks123> so kinda a success
#779 [16:36] <Klassicks123> the log in button worked but then when the puzzle popped up to make sure if im a robot, it just went away after i completed it and nothing happened
#780 [16:43] <Klassicks123> u still there?
#781 [16:45] <Lurks> Klassicks123 i'm not sure whatelse it could be, tried another browser? have to wait for other helpers
#782 [16:45] * Beyond [webchat@okvlon5405w-lp140-04-64-231-77-213.dsl.bell.ca] has joined #minecrafthelp
#783 [16:45] <Klassicks123> ya i tried other browser
#784 [16:45] <Klassicks123> thanks for the help tho
#785 [16:46] <Beyond> I just reset my password for an old account and it still didnt let me login does anyone know what the issue might be?
#786 [16:49] * kmoose [webchat@drmons0544w-156-34-11-72.dhcp-dynamic.fibreop.ns.bellaliant.net] has joined #minecrafthelp
#787 [16:50] <Adsu1> hey, my game crashed again. Do you know what else could be the problem?
#788 [16:51] <Lurks> Adsu1 is it the same or different?
#789 [16:51] <Adsu1> it is different
#790 [16:51] <Adsu1> The game crashed whilst rendering overlay
#791 [16:51] <Adsu1> Error: due: Unable to fit: minecraft:burning_skull - size: 64x64 - Maybe try a lower resolution resourcepack?
#792 [16:52] <Adsu1> should I try a lower resolution like it's said? how do I do that?
#793 [16:52] <Lurks> Adsu1 i think some software is conflicking with minecraft download, lets take a look what software running on your system
#794 [16:53] <Lurks> ??> Adsu1 tools/hjt
#795 [16:53] <Absol> Adsu1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#796 [16:53] <Absol> Adsu1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#797 [16:55] * coldy [webchat@99-129-130-130.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#798 [16:55] <coldy> Hello?
#799 [16:55] <Adsu1> https://paste.ubuntu.com/p/mzwgYy5v3m/
#800 [16:58] <Lurks> Adsu1 ok, couldn't stop anything there, not sure what's the cause
#801 [16:58] <Adsu1> so.... what do I do?
#802 [16:59] <Adsu1> I wait for tomorrow?
#803 [16:59] <Adsu1> maybe tomorrow will be different?
#804 [17:00] <Lurks> Adsu1 wait for other helpers
#805 [17:00] <coldy> What do i do if someone threatens to take my account
#806 [17:00] <Adsu1> ok
#807 [17:00] <coldy> u_u
#808 [17:00] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#809 [17:01] <kmoose> Hello! I'm having an issue where Minecraft (Windows 10) is trying to charge me in USD for a realms subscription. It's was purchased/downloaded on a Canadian Microsoft account. Microsoft support couldn't figure out what was wrong. Any ideas? I'm at a loss and I have 7 people hounding me for when the Realm will be up.
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#811 [17:05] * matt7 [webchat@75-128-212-72.dhcp.trcy.mi.charter.com] has joined #minecrafthelp
#812 [17:05] <matt7> Minecraft had error downloading idle02
#813 [17:06] <matt7> is this a problem worth worrying about?
#814 [17:09] * Beyond [webchat@okvlon5405w-lp140-04-64-231-77-213.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#815 [17:10] <matt7> Also my Minecraft ingame only loads one chunk
#816 [17:11] * Adsu1 [webchat@b1b7d5b5.virtua.com.br] has quit. (Quit: webchat.esper.net)
#817 [17:11] <matt7> I have a nice computer and the game isn't laggy but it doersnt load 1 chunk
#818 [17:16] * moment [webchat@45-31-98-134.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#819 [17:17] <moment> Can someone please help? Someone stole my account and is trying to transfer the username over to a new account before Mojang responds to my ticket.
#820 [17:17] <moment> If they end up moving the username to a new account will mojang be able to move that username back onto my account once they reply to my ticket?
#821 [17:21] <moment> anyone?
#822 [17:21] <matt7> Seriously.
#823 [17:22] <matt7> Sorry that happened man. Hope all goes your way.
#824 [17:25] * milese794 [webchat@38.133.200.65] has joined #minecrafthelp
#825 [17:25] * jedizach04 [webchat@50.108.181.127] has joined #minecrafthelp
#826 [17:26] <milese794> Hello, I have an issue where the game crashes as soon as a single player or multiplayer world loads. I can see the world momentarily before java crashes. I've reinstalled Java and Minecraft, to no avail. Any suggestions would be awesome.
#827 [17:26] <urielsalis> ??> milese794 launcher/log
#828 [17:26] <Absol> milese794: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#829 [17:26] <jedizach04> he;;p
#830 [17:26] * jedizach04 [webchat@50.108.181.127] has quit. (Client Quit)
#831 [17:27] <milese794> Okay, one moment, I'll get that for you
#832 [17:29] <milese794> https://paste.ubuntu.com/p/wwGm9PHYJK/
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#835 [17:48] * Ness [webchat@cpe-186-22-81-170.telecentro-reversos.com.ar] has joined #minecrafthelp
#836 [17:49] <Ness> I can't remember my username to migrate my account
#837 [17:59] * bruhmoment [webchat@c-24-91-164-150.hsd1.ct.comcast.net] has joined #minecrafthelp
#838 [17:59] <bruhmoment> yo
#839 [18:00] <bruhmoment> if i have minecraft windows 10 on the xbox already, do i have to buy it on a pc?
#840 [18:01] <tyteen4a03> bruhmoment: yes, separate purchases
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#842 [18:08] * Ki_Ligno [webchat@b3d21239.virtua.com.br] has joined #minecrafthelp
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#844 [18:11] <Ki_Ligno> so, i need to change the e-mail of my account, but the e-mail where it was had been deleted long ago, so i an't even get my ID to send an e-mail to the support. what should I do?
#845 [18:12] * TheSilentLink [~TheSilent@host86-135-61-186.range86-135.btcentralplus.com] has joined #minecrafthelp
#846 [18:14] * Klassicks123 [webchat@65-35-173-234.res.bhn.net] has quit. (Quit: webchat.esper.net)
#847 [18:16] <milese794> Ki_Ligno you should email Mojang if you can, thats about all you can do
#848 [18:23] * jake [webchat@r74-192-82-17.mnolcmta01.minltx.tl.dh.suddenlink.net] has joined #minecrafthelp
#849 [18:24] <Guest38746> cant get passed the launcher to Minecraft itself. asset index is corrupt. any tips?
#850 [18:24] <Guest38746> hello
#851 [18:25] <Guest38746> nigger
#852 [18:25] <Absol> Guest38746: Please keep it civil
#853 [18:29] * Lord_of_Life_ [~Lord@46.217.196.170] has joined #minecrafthelp
#854 [18:31] * Lord_of_Life [~Lord@46.217.56.169] has quit. (Ping timeout: 206 seconds)
#855 [18:48] * Lionip_Mine [webchat@45.238.16.26] has joined #minecrafthelp
#856 [18:48] <Lionip_Mine> hello
#857 [18:49] <Lionip_Mine> my account is lost
#858 [18:49] <Ki_Ligno> milese794 i tried, but it had been almos 2 weeks and they still didn't responded, i don't know if that is just usual or what
#859 [18:51] <Lionip_Mine> ok
#860 [18:51] <Lurks> Ki_Ligno unfortunately you have to wait a bit longer https://help.mojang.com/customer/portal/articles/359446
#861 [18:51] <Lurks> Lionip_Mine what do you mean by account lost?
#862 [18:52] <Ki_Ligno> i see, thanks to everyone :)
#863 [18:52] <Lionip_Mine> I can not start session neither with user nor with email
#864 [18:53] <Lurks> Lionip_Mine have you tried restting your password?
#865 [18:53] <Lionip_Mine> yess
#866 [18:53] <Lionip_Mine> many times
#867 [18:54] <Lurks> Ki_Ligno goodluck
#868 [18:56] <Lionip_Mine> What I can do
#869 [18:57] * Ki_Ligno [webchat@b3d21239.virtua.com.br] has quit. (Quit: webchat.esper.net)
#870 [19:14] * alex7 [webchat@ool-457ba4db.dyn.optonline.net] has joined #minecrafthelp
#871 [19:15] <alex7> hi how do you refund a game
#872 [19:15] * alex7 [webchat@ool-457ba4db.dyn.optonline.net] has quit. (Client Quit)
#873 [19:24] * XDZyprenXD [webchat@99-6-56-223.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#874 [19:24] * Lemon [webchat@www1.twistsubtle.com] has joined #minecrafthelp
#875 [19:24] <XDZyprenXD> many idles and files are not downloading. How do i fix this?
#876 [19:25] * Zoee [webchat@pool-100-8-12-90.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#877 [19:27] <Lemon> Hi, I'm unable to log into Minecraft. When I try and log into the application, it says "Could not connect to server." When I try the minecraft.net website, the login button refuses to work. It changes from green to gray but nothing else happens. I've tried logging into my Mojang account but this only results in a 404 web page error. Does anyone kno
#878 [19:27] <Lemon> w what's going on and if so, how do I fix it?
#879 [19:27] <Lemon> w what's going on and if so, how do I fix it?
#880 [19:27] * XDZyprenXD [webchat@99-6-56-223.lightspeed.livnmi.sbcglobal.net] has left #minecrafthelp
#881 [19:42] * BiguhCheese [webchat@cpe-172-114-227-171.socal.res.rr.com] has joined #minecrafthelp
#882 [19:43] <BiguhCheese> Hi I'm having trouble with the redeem code
#883 [19:47] <BiguhCheese> #minecrafthelp Hi I'm having trouble with the redeem code
#884 [20:31] * Lord_Ralex [~Ralex@irc2.ae97.net] has joined #minecrafthelp
#885 [20:38] * lorgood [webchat@toroon4215w-lp130-06-65-92-115-67.dsl.bell.ca] has joined #minecrafthelp
#886 [20:39] <lorgood> how do i recover my account, i havent played in years and my old email is no longer valid
#887 [20:42] * lorgood [webchat@toroon4215w-lp130-06-65-92-115-67.dsl.bell.ca] has quit. (Client Quit)
#888 [20:54] <milese794> All accounts were migrated to a different system
#889 [20:55] <milese794> And if you didn't do that manually
#890 [20:55] <milese794> You'll probably want to contact Mojang
#891 [21:10] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#894 [21:16] <Kyle> I am having trouble figuring out which email is linked to my old minecraft account thus giving me trouble signing in
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#896 [21:35] * misscam [webchat@172-223-116-045.dhcp.chtrptr.net] has joined #minecrafthelp
#897 [21:36] <misscam> So I've looked up how to fix the Native Launcher thing for my Mac and nothing has helped and I want to be online again for the Summer, can you help?
#898 [22:06] * mightymouse [webchat@c-71-199-6-101.hsd1.ut.comcast.net] has joined #minecrafthelp
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#900 [22:13] * Riddlemethis [webchat@cpe-104-172-39-234.socal.res.rr.com] has joined #minecrafthelp
#901 [22:13] <Riddlemethis> uh my minecraft keeps crashing every time i load up a map
#902 [22:14] * FishPudding [webchat@pool-100-1-156-192.nwrknj.fios.verizon.net] has joined #minecrafthelp
#903 [22:15] <FishPudding> Hello, it seems like my minecraft account has been migrated automatically, and I've never made a Mojang account, so I don't know where it was migrated to.
#904 [22:15] <mightymouse> Hi there! I recently downloaded the new 1.14 update for Java, but I think that there may have been an issue with the update. While I have access to some of the new features (Cornflower and Lilies of the Valley, as well as Pillagers), I can't seem to find any sweet berry bushes (I've searched 5 different taiga biomes for days and days), foxes, bambo
#905 [22:15] <mightymouse> o, or pandas. I'm thinking the update was somehow incomplete. Is there any way to fix it or try re-updating? Thanks!
#906 [22:17] <tyteen4a03> mightymouse: they will only spawn in new chunks
#907 [22:17] <tyteen4a03> ??> FishPudding account/hacked
#908 [22:17] <Absol> FishPudding: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#909 [22:17] <Absol> FishPudding: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#910 [22:17] <tyteen4a03> ??> Riddlemethis launcher/crash-log
#911 [22:17] <Absol> Riddlemethis: We need to see your crash log, which is created after a crash.
#912 [22:17] <Absol> Riddlemethis: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#913 [22:19] <mightymouse> @tyteen4a03 Oh ok! So ones I've never visited before, I assume?
#914 [22:19] <tyteen4a03> mightymouse: correct
#915 [22:19] <mightymouse> Awesome, thanks!!!
#916 [22:21] <FishPudding> Absol Is that the most likely thing in this case? I was sort of thinking it might be, but it's a really odd situation to troubleshoot.
#917 [22:21] * John [webchat@136.63.71.213] has joined #minecrafthelp
#918 [22:22] <John> Hello, I was gifted the Minecraft game for my PC but when I redeemed the code it redeemed it for Xbox/windows 10. I needed to redeem it for the JAVA edition. Anyway to get that fixed?
#919 [22:22] <CapFan67> FishPudding, what is your profile/character name?
#920 [22:22] <John> FauntLeeRoyy
#921 [22:23] <CapFan67> John, Whoever purchased the game for you purchased a Windows 10 Edition card then.
#922 [22:23] <FishPudding> CapFan67 I feel like the big red letters at the top of the page telling me not to disclose account information are important
#923 [22:24] <John> Okay thank you for telling me
#924 [22:24] <CapFan67> FishPudding, in-game names are public information. I was going to see if your name had changed. If you want to check yourself, go here: https://namemc.com/
#925 [22:24] <CapFan67> FishPudding, Having said that, I'm very glad you take security seriously.
#926 [22:25] * r4 [webchat@pool-72-69-201-103.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#927 [22:25] * Riddlemethis [webchat@cpe-104-172-39-234.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#928 [22:25] <CapFan67> FishPudding, Usually, when an account is stolen the new user changes the name. If your name has been changed, and not by you, then your account has almost certainly been stolen.
#929 [22:26] <FishPudding> CapFan67 Thanks, that's fair enough. It looks like my name is still there and my skin is the same
#930 [22:26] <CapFan67> FishPudding, (this is in response to your asking the bot if a stolen account is the most likely thing in this case)
#931 [22:27] <CapFan67> FishPudding, Then let's back up. If you click on your name, and look a the account page, does it show "unmigrated"?
#932 [22:28] <FishPudding> CapFan67 where would it say that?
#933 [22:29] <CapFan67> FishPudding, As an example, look at this account, and notice the Status: https://namemc.com/profile/Birdy2498.1
#934 [22:29] <FishPudding> CapFan67 mine doesn't have a status section
#935 [22:30] <CapFan67> FishPudding, If your account doesn't show the status of Unmigrated, then it has been migrated to a Mojang account and login would require email and password.
#936 [22:30] <CapFan67> FishPudding, If you didn't migrate your account, then someone else did. Contacting Mojang is your next step.
#937 [22:31] <FishPudding> CapFan67 Alright, thanks so much for your help. You guys keep up the good work!
#938 [22:32] <CapFan67> FishPudding, Best of luck with the account recovery.
#939 [22:32] <CapFan67> FishPudding, Best of luck with the account recovery.
#940 [22:32] * FishPudding [webchat@pool-100-1-156-192.nwrknj.fios.verizon.net] has left #minecrafthelp
#941 [22:33] * coXXX [webchat@S0106e03f49f1d380.wp.shawcable.net] has joined #minecrafthelp
#942 [22:34] <coXXX> i was able to make a mojang account, but when i went to migrate old account it says it has been migrated already, would mojang do anything for me or will i need to buy it again?
#943 [22:35] * coXXX [webchat@S0106e03f49f1d380.wp.shawcable.net] has quit. (Client Quit)
#944 [23:01] * vaza234 [webchat@cpe-104-172-39-234.socal.res.rr.com] has joined #minecrafthelp
#945 [23:02] <vaza234> i cannot get minecraft to load up a map and stay like this for more than 2 seconds before it crashes
#946 [23:02] <vaza234> the game directory doesn't have the arrow where i can go to the folder
#947 [23:03] <vaza234> and the only crash report i could get is the one they post when your game crashes
#948 [23:03] * Claire [webchat@63-140-86-17-radius.dynamic.acsalaska.net] has joined #minecrafthelp
#949 [23:03] <vaza234> is this good enough? https://paste.ubuntu.com/p/QWJrR9qcqp/
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#952 [23:04] <vaza234> am i supposed to redownload java or something?
#953 [23:05] * Claire [webchat@63-140-86-17-radius.dynamic.acsalaska.net] has quit. (Client Quit)
#954 [23:06] * Roger [webchat@104-15-243-239.lightspeed.bkfdca.sbcglobal.net] has joined #minecrafthelp
#955 [23:07] <Roger> I cannot download the app
#956 [23:07] <Roger> It shows this "Failed to download file. kn_in.json"
#957 [23:33] <CapFan67> vaza234, "Problematic frame: C [ig75icd64.dll" is a graphics hardware or driver issue. Let's take a look:
#958 [23:33] <CapFan67> ??> vaza234 win/dxdiag
#959 [23:33] <Absol> vaza234: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#960 [23:33] <CapFan67> ??> Roger error/download
#961 [23:33] <Absol> Roger: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#963 [23:42] * Kyle [webchat@uwyo-129-72-139-112.uwyo.edu] has joined #minecrafthelp
#964 [23:44] <Kyle> Hi I am having troubles with game crashes. I get about 90% of the way through the loading screen before I get a message that states "Java(TM) Platform Binary is not responding". How do I fix? It's strange because my Minecraft was working earlier today
#965 [23:51] <CapFan67> Kyle, Hi.
#966 [23:51] <CapFan67> Kyle, "not responding" states are usually caused by incompatible software. Let's look at what's loaded:
#967 [23:51] <CapFan67> ??> Kyle tools/hjt
#968 [23:51] <Absol> Kyle: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#969 [23:51] <Absol> Kyle: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#970 [23:52] <Roger> What
#971 [23:53] <Roger> I aint tryna get hacked either m8
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#973 [23:54] <Kyle> Are all of these things safe?
#974 [23:54] <CapFan67> Kyle, Hijackthis is a trust tool for troubleshooting software. Feel free to investigate. It has it's own wikipedia page.
#975 [23:55] <CapFan67> Kyle, We use it to produce a report of running software on you system, then we scan the report for known incompatible software. If you like, I can give you a link to the list of incompatible software instead, and you can investigate.
#976 [23:55] <CapFan67> Kyle, ...and to answer your question, of course we would only use tools known to be safe.
#977 [23:56] <Kyle> I pasted everything it gave me but it won't produce a link
#978 [23:56] <CapFan67> Kyle, Fill in the Content field and the Poster field, then click "Paste!".
#979 [23:58] <Kyle> https://paste.ubuntu.com/p/6JKQ4yR9nX/. Heres the link but the strange part is my Minecraft was working perfectly fine today before I tired to install a shader mod for 1.14
#980 [23:59] <CapFan67> Kyle, You have bunleware known to cause this issue: RelevantKnoweldge. Before I link the software to clean it up, you might want to look at your apps list (in settings) to see what it was bundled with and when you installed it.
#981 [23:59] <CapFan67> Kyle, when you're ready to clean it up, follow Absol's instructions:
#982 [23:59] <CapFan67> ??> Kyle av/adwcleaner
#983 [23:59] <Absol> Kyle: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#984 [23:59] <Absol> Kyle: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#MinecraftHelp > 2019-05-08
