#1 [00:02] * Kyle [webchat@uwyo-129-72-139-112.uwyo.edu] has joined #minecrafthelp
#2 [00:03] <CapFan67> Kyle, Welcome back.
#3 [00:03] <CapFan67> Kyle, If ADWCleaner is finished, try the game again.
#4 [00:04] <Kyle> It worked thank you for the help! One last question if it's answerable. Do you know any safe sites for shader mods?
#5 [00:05] <CapFan67> Kyle, I only use Seus, so I'm not sure.
#6 [00:05] <Kyle> Can you link me to that site?
#7 [00:06] <CapFan67> Kyle, https://sonicether.com/seus/
#8 [00:07] <Kyle> Okay great. Thank you for the help
#9 [00:07] <CapFan67> Kyle, Take care.
#10 [00:13] * CubeMaster98 [webchat@76-230-93-226.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#11 [00:14] <CubeMaster98> my minecraft will load into servers but as soon as anyone uses chat or i use chat it auto locks my game and crashes
#12 [00:14] <CubeMaster98> and i cant load into singleplayer as well
#13 [00:30] * vaza234 [webchat@cpe-104-172-39-234.socal.res.rr.com] has joined #minecrafthelp
#14 [00:30] <vaza234> okay i'm back since my wifi disconnected me and it wouldn't refresh no longer how long i waited
#15 [00:30] <vaza234> this is my driver https://paste.ubuntu.com/p/SR2vHZPZDJ/
#16 [00:30] <vaza234> my problem was my pc had trouble with the game appearently
#17 [00:46] * Zeldaman11 [webchat@99-9-42-70.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#18 [00:46] <Zeldaman11> Hey
#19 [00:46] <Zeldaman11> So I sent an email out, but I also wanted to check here to see if I can get the support I need
#20 [00:50] <Zeldaman11> The issue I'm having is that I used to have a minecraft.net account that went by this username but when I transferred it over I lost the ability to access it altogether. On top of that the email and paypal account I used to buy the game no longer work. The email because it was a hotmail and they more recently stopped supporting hotmails if they wer
#21 [00:50] <Zeldaman11> en't checked frequently enough and my mom had deleted her paypal due to some monetary issues and she just didn't want the temptation of it since she'd more than likely use it to buy stuff on ebay when we really didn't have money to spend.
#22 [00:51] <Zeldaman11> (oh side note: Every time I access the minecraft website it's in spanish no matter if I try to access the english web) portal
#23 [00:52] <Zeldaman11> (oh side note: Every time I access the minecraft website it's in spanish no matter if I try to access the english web portal)
#24 [00:52] <Zeldaman11> sorry for sending that again didn't mean to
#25 [00:54] <Zeldaman11> Anyway, is there any possible way for me to get access to my account even though I have no means of getting the Transaction ID?
#26 [00:54] * CubeMaster98 [webchat@76-230-93-226.lightspeed.okcbok.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#27 [00:57] * Bingle04 [webchat@c-76-126-18-217.hsd1.ca.comcast.net] has joined #minecrafthelp
#28 [00:57] <Bingle04> hellp
#29 [00:58] <Bingle04> i can not log in to my account with the right password and username
#30 [00:58] <Bingle04> hellllllooooooooooooooooooooooooooooooooooooooooo
#31 [01:05] * Bingle04 [webchat@c-76-126-18-217.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#32 [01:15] <vaza234> nobody here?
#33 [01:15] <vaza234> welp, I'm out of lluck
#34 [01:16] <Zeldaman11> I mean I'm here
#35 [01:16] <Zeldaman11> but IDK if I can help
#36 [01:17] <Zeldaman11> I too have the issues
#37 [01:19] <vaza234> what time is rn for you
#38 [01:19] <vaza234> mine's 11:19
#39 [01:19] <vaza234> i probably should go to sleep
#40 [01:20] * vaza234 [webchat@cpe-104-172-39-234.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#41 [01:29] * milese794 [webchat@38.133.200.65] has quit. (Quit: webchat.esper.net)
#42 [01:40] * mrmcgee [webchat@14-200-172-225.static.tpgi.com.au] has joined #minecrafthelp
#43 [01:41] <mrmcgee> am i able to migrate an old account if i dont remember what email that account was connected to
#44 [01:43] * mrmcgee [webchat@14-200-172-225.static.tpgi.com.au] has quit. (Client Quit)
#45 [01:46] * Davy1987 [webchat@172.98.129.204] has joined #minecrafthelp
#46 [01:46] <Davy1987> helllo
#47 [01:47] <Davy1987> i try get my old email for minecaft to work with the new one
#48 [01:50] <Davy1987> hi
#49 [01:51] * Star [webchat@180-150-99-87.b49663.syd.nbn.aussiebb.net] has joined #minecrafthelp
#50 [01:53] <Star> I recently downloaded the new version of minecraft which is 4.1 went on a world from 1.13 and downloaded it to the newer version. It worked completely fine. But I went back to it a few days after and it deleted the whole world with nothin left of it. It was my favourite world as it had detailed structures i was proud of. Is there anyway to fix this
#51 [01:53] <Star> ?
#52 [01:54] * Davy1987 [webchat@172.98.129.204] has quit. (Quit: webchat.esper.net)
#53 [02:17] * Phillip [webchat@leasedline-static-091-249-155-061.ewe-ip-backbone.de] has joined #minecrafthelp
#54 [02:18] <Phillip> Hey, to keep things short: I want to use my old MC account but I only have my Username and Passwort. I already posted a ticket to Mojang and am currently waiting for a response. Do you think they will be able to help me?
#55 [02:19] <Andrio> Phillip, if you have proof of purchase, yes
#56 [02:25] <Phillip> Dam, I was like maybe 15 back then. Its probably +5 years ago. Not sure if I will be able to find anything
#57 [03:10] * NickG365 [~NickG365@2607:5300:60:6e29:472:6425:3773:0] has joined #minecrafthelp
#58 [03:10] * Dad [webchat@47-36-73-144.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#59 [03:10] * NickG365_ [~NickG365@2607:5300:60:6e29:472:6425:3773:0] has quit. (Ping timeout: 198 seconds)
#60 [03:10] <Dad> Is there anyway of finding old minecraft usernames?
#61 [03:21] <urielsalis> Dad: namemc
#62 [03:46] * C [webchat@user102.85-195-19.netatonce.net] has joined #minecrafthelp
#63 [03:52] * Hello [webchat@136.186.248.241] has joined #minecrafthelp
#64 [03:53] <Hello> i get this error when i try and play Failed to download file. javabridge-1.0.22.jar
#65 [03:53] * Zeyrox69 [webchat@146-241-153-86.dyn.eolo.it] has joined #minecrafthelp
#66 [03:55] <Zeyrox69> I have a Problem every time I play my game is crashing. There is wrote ticking entity. Its not working why?
#67 [03:56] <C> I dont get any email when i reset my password
#68 [04:00] * C [webchat@user102.85-195-19.netatonce.net] has quit. (Quit: webchat.esper.net)
#69 [04:11] * Phillip [webchat@leasedline-static-091-249-155-061.ewe-ip-backbone.de] has quit. (Quit: webchat.esper.net)
#70 [04:24] * poop [webchat@184-101-6-106.phnx.qwest.net] has joined #minecrafthelp
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#72 [04:35] * diedfromfoolishness [webchat@154.230.143.49.static.amuri.net] has joined #minecrafthelp
#73 [04:38] <diedfromfoolishness> Heya, i have a legacy account and can no longer access the email connected to it. I'm able to play minecraft fine by using the username and password on the computer it was originally created on, but I can't use other computers to play without addressing the email. any ideas?
#74 [04:43] * refert [webchat@refert.corbina.com.ua] has joined #minecrafthelp
#75 [04:44] <refert> Minecraft game disappeared from the account refert93@gmail.com after the sale of rights to the game of the company Microsoft.
#76 [04:44] <refert> help return the game
#77 [04:49] <refert> was bought in 2011
#78 [04:59] * diedfromfoolishness [webchat@154.230.143.49.static.amuri.net] has quit. (Quit: webchat.esper.net)
#79 [05:06] * Larry5 [webchat@201.red-213-0-7.customer.static.ccgg.telefonica.net] has joined #minecrafthelp
#80 [05:08] <Larry5> Hello, I bought minecraft off of the Mojang website back in 2008 or 2009 I believe. Is there anyway to get my email and password that I signed up with? I do not remember the information I entered when I was 13.
#81 [05:23] <refert> sarcasm?
#82 [05:25] <Larry5> what do you mean
#83 [05:26] <refert> Larry, i find anather mail, and whan i reset password. mojang tell me : "If you have an old Minecraft Premium Account you can import it to your Mojang Account.
#84 [05:26] <refert> Just enter your Minecraft Username and Password below."
#85 [05:27] <refert> I have new acc refert93@gmail.com
#86 [05:27] <refert> but it is my email
#87 [05:27] <refert> i need write Minecraft Account Username
#88 [05:27] <refert> where i can read it?
#89 [05:40] * Hello [webchat@136.186.248.241] has quit. (Quit: webchat.esper.net)
#90 [05:45] * DESAZ123 [webchat@91.247.235.10] has joined #minecrafthelp
#91 [05:46] * h [webchat@94.246.125.241] has joined #minecrafthelp
#92 [05:46] * h is now known as Guest58951
#93 [05:47] <Guest58951> i . need help to log into my account
#94 [05:47] <DESAZ123> помогите что делать если когда я запустил игру вылетае ошибка
#95 [05:47] <Guest58951> english please
#96 [05:48] <DESAZ123> ok
#97 [05:48] <Guest58951> what did you just say
#98 [05:48] <Guest58951> v
#99 [05:48] <Guest58951> english
#100 [05:48] <Guest58951> hello
#101 [05:49] <Guest58951> wht youd oin
#102 [05:49] <Guest58951> helo
#103 [05:49] * Guest58951 [webchat@94.246.125.241] has quit. (Client Quit)
#104 [05:50] * hej [webchat@94.246.125.241] has joined #minecrafthelp
#105 [05:50] <DESAZ123> help what to do if when I launched the game crash bug
#106 [05:50] <hej> i need help to log into my account
#107 [05:51] * hej [webchat@94.246.125.241] has quit. (Client Quit)
#108 [05:52] <DESAZ123> help what to do if when I launched the game crash bug
#109 [05:59] <Greymagic27> ??> DESAZ123 launcher/log
#110 [05:59] <Absol> DESAZ123: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#111 [06:05] <Greymagic27> ??> Zeyrox69 launcher/log
#112 [06:05] <Absol> Zeyrox69: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#113 [06:30] * Lord_of_Life [~Lord@77.28.164.93] has joined #minecrafthelp
#114 [06:31] * Lord_of_Life_ [~Lord@46.217.196.170] has quit. (Ping timeout: 183 seconds)
#115 [06:42] * guggo [webchat@87-92-87-169.bb.dnainternet.fi] has joined #minecrafthelp
#116 [06:44] * Zeyrox69 [webchat@146-241-153-86.dyn.eolo.it] has quit. (Quit: webchat.esper.net)
#117 [06:45] <guggo> So i decided to try minecraft again after like 7 years and during the account migration ( old mc account - > mojang account ) i typed the wrong email. So now i cant verify my account since the i cant acces the email i entered. I already sent a ticket to mojan but i wanted to make sure there is nothing i can do to fix this problem myself ?
#118 [06:53] * Nickbork [webchat@120.18.215.139] has joined #minecrafthelp
#119 [06:54] <Nickbork> I migrated my old account, and if i try to migrate again it tells me my account is already migrated, but the account I migrated it to says I don't own minecraft
#120 [07:03] * Kim [webchat@cpe-101-179-107-13.qb02.qld.asp.telstra.net] has joined #minecrafthelp
#121 [07:03] <Kim> hi
#122 [07:04] <Kim> My minecraft keeps crashing on the Mojang loading screen
#123 [07:04] <Kim> version is 1.14
#124 [07:07] * fefe [webchat@62-63-17-184.static.customer.pronea.no] has joined #minecrafthelp
#125 [07:08] <fefe> i have an account here i cant login to it says the password or username is wrong when i try to migrate it
#126 [07:11] * xGamingWithMusic [webchat@203-221-235-120.tpgi.com.au] has joined #minecrafthelp
#127 [07:12] <xGamingWithMusic> Hello, what do I do, the security questions I didn't put on, but i answered and they won't work and the email that was used no longer have details to log in
#128 [07:16] * Kim [webchat@cpe-101-179-107-13.qb02.qld.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#129 [07:17] * xGamingWithMusic [webchat@203-221-235-120.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#130 [07:17] * Nickbork [webchat@120.18.215.139] has quit. (Quit: webchat.esper.net)
#131 [07:54] * sos [webchat@27-143-220-153.rev.home.ne.jp] has joined #minecrafthelp
#132 [07:55] <sos> we
#133 [07:57] <sos> tag, but name changed after signed in.
#134 [08:02] <sos> Ｗｅ　ｈａｄ　ｇａｍｅｒｔａｇ，　ｂｕｔ　ｓｕｄｄｅｎｌｙ　ｔｈｅ　ｎａｍｅ　ｃｈａｎｇｅｄ　ａｆｔｅｒ　ｓｉｇｎｅｄ　ｉｎ．Ｈｏｗ　ｃａｎ　ｗｅ　ｇｅｔ　ｂａｃｋ　ｔｈｅ　ｇａｍｅｒｔａｇ．
#135 [08:03] * sos [webchat@27-143-220-153.rev.home.ne.jp] has quit. (Quit: webchat.esper.net)
#136 [08:13] * Sean [webchat@115.135.203.3] has joined #minecrafthelp
#137 [08:14] <Sean> hello, I cant seem to join a certain server due to this error I assumed
#138 [08:14] <Sean> Unknown custom packed identifier: minecraft:register
#139 [08:15] <Sean> I asked my friend to use my account to enter the server on his PC and he said he can enter just fine
#140 [08:52] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
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#144 [09:00] * thoolihan [~thoolihan@cpe-173-88-146-249.neo.res.rr.com] has joined #minecrafthelp
#145 [09:12] * Sean [webchat@115.135.203.3] has quit. (Quit: webchat.esper.net)
#146 [09:18] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#147 [09:25] * cheinzz [webchat@21-94-235-80.dyn.estpak.ee] has joined #minecrafthelp
#148 [09:28] <cheinzz> I've got a problem with my account. Its about mail field in my account settings. Instead of my email address i see strange combination of numbers and symbols and i have no suggestions how to fix it.
#149 [09:30] * HornPub [webchat@95-107-39-112.dsl.orel.ru] has joined #minecrafthelp
#150 [09:31] * HornPub [webchat@95-107-39-112.dsl.orel.ru] has quit. (Client Quit)
#151 [09:40] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#152 [09:56] * MKNils [webchat@mue-88-130-60-110.dsl.tropolys.de] has joined #minecrafthelp
#153 [09:57] <MKNils> Hey. what can i do if my account was hacked and has now a new email?
#154 [09:57] <MKNils> Email chat doesnt response
#155 [10:01] * cheinzz [webchat@21-94-235-80.dyn.estpak.ee] has quit. (Quit: webchat.esper.net)
#156 [10:16] * Toan [webchat@ppp-124-122-41-122.revip2.asianet.co.th] has joined #minecrafthelp
#157 [10:17] <Toan> i want to register an accout with zatoan2@gmail.com
#158 [10:17] <Toan> but when i register it tell me that this email has already register
#159 [10:18] <Toan> then i went to log in page and login with that email
#160 [10:18] <Toan> but when i tried to login and click forget password
#161 [10:18] <Toan> it didnt sen anything to my email
#162 [10:19] <CubeTheThird> Toan, if you haven't received anything in your junk folder either, you'll have to contact Mojang about this issue
#163 [10:19] <CubeTheThird> ??> Toan mojang/email
#164 [10:19] <Absol> Toan: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#165 [10:19] <Absol> Toan: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#166 [10:20] * iNewb [webchat@c-69-243-55-168.hsd1.dc.comcast.net] has joined #minecrafthelp
#167 [10:21] <iNewb> hello :)
#168 [10:21] <iNewb> im getting an error when i try to start 1.14 "Unable to save download. ja_jp.json"
#169 [10:22] * marc1303 [webchat@ip1f11fb8d.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#170 [10:22] <marc1303> #minecrafthelp
#171 [10:22] <CubeTheThird> ??> iNewb av/bytefence
#172 [10:22] <Absol> iNewb: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#173 [10:22] <iNewb> ive already tried that i dont have ByteFence on my pc
#174 [10:23] <marc1303> Do anybody know how long it takes that the mojang support answer ?
#175 [10:23] * mildmildwest [webchat@h-159-143.A147.priv.bahnhof.se] has joined #minecrafthelp
#176 [10:23] <marc1303> or is there a chat function or a phone number
#177 [10:25] <CubeTheThird> iNewb, in that case let's do a malware scan
#178 [10:25] <CubeTheThird> ??> iNewb av/adwcleaner
#179 [10:25] <Absol> iNewb: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#180 [10:25] <Absol> iNewb: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#181 [10:25] <mildmildwest> I cant connect to auth server, can someone help me? its on my home network, new computer and freshly bought router.
#182 [10:25] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#183 [10:25] <CubeTheThird> marc1303, they don't have a chat/number. See the 2nd link (https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-) for reply times
#184 [10:25] <CubeTheThird> mildmildwest, what anti-virus and firewall software do you have?
#185 [10:26] <Toan> They will contact me directly to my email right? (i have already send an email)
#186 [10:27] <marc1303> if i noticed right it should takes a while shouldn't it
#187 [10:27] <CubeTheThird> Toan, yes they will
#188 [10:27] <mildmildwest> CubeTheThird doesnt matter, cant reach it on my phone either
#189 [10:27] <CubeTheThird> mildmildwest, oh? is your phone connected to the same network?
#190 [10:28] <Toan> CubeTheThird thanks
#191 [10:28] <mildmildwest> CubeTheThird ive tried logging on to the website and game. no success on either my phone nor two computers
#192 [10:29] <CubeTheThird> mildmildwest, do you have the option of trying with mobile data on your phone?
#193 [10:30] <mildmildwest> CubeTheThird yes and it works there
#194 [10:30] <CubeTheThird> mildmildwest, ok so it definitely sounds like an issue with either your router or your ISP. What's the exact error message you get?
#195 [10:31] * iNewb [webchat@c-69-243-55-168.hsd1.dc.comcast.net] has quit. (Quit: webchat.esper.net)
#196 [10:31] <Toan> how many days will they respond the most slowly
#197 [10:31] <CubeTheThird> Toan, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#198 [10:31] <mildmildwest> CubeTheThird Could not connect to server.
#199 [10:32] <CubeTheThird> mildmildwest, are you testing through the website specifically?
#200 [10:32] * lll [webchat@115.135.203.3] has joined #minecrafthelp
#201 [10:32] <mildmildwest> CubeTheThird both website and through game
#202 [10:33] <CubeTheThird> mildmildwest, ok. Do you know how to access your router's settings?
#203 [10:34] <mildmildwest> CubeTheThird yes
#204 [10:34] <CubeTheThird> mildmildwest, ok so in the settings there are 2 things we can check. First is the firewall
#205 [10:34] <mildmildwest> aha
#206 [10:35] <mildmildwest> CubeTheThird what about it?
#207 [10:36] * Jackel [webchat@173-217-192-42-alex.mid.dyn.suddenlink.net] has joined #minecrafthelp
#208 [10:36] <CubeTheThird> mildmildwest, are you able to temporarily lower or disable it, to test? that will tell us if the firewall is blocking it
#209 [10:36] * tootertutor [webchat@174-126-253-30.cpe.cableone.net] has joined #minecrafthelp
#210 [10:36] <tootertutor> I've been playing Minecraft on my kindle fire tablet. I lost the password so I can't backup the worlds that I've created there. I was wondering if you have a backup of it on your server that I could use to restore my work after I set the kindle fire to factory reset.
#211 [10:36] <Jackel> Hello, I tried to start minecraft and it said when I started it that Java would not start, does anybody have any idea how to fix this?
#212 [10:37] <CubeTheThird> tootertutor, to my knowledge, world backups are not stored online
#213 [10:37] <tootertutor> okay. is there a way to do that?
#214 [10:37] <CubeTheThird> Jackel, is this when you press play in the launcher?
#215 [10:37] <Jackel> Yes
#216 [10:38] <lll> Hey, I have a problem connecting to certain servers, tried googling for solutions for nothing :(
#217 [10:38] <lll> Unknown custom packed identifier: minecraft:register <- this is the error message
#218 [10:38] <mildmildwest> CubeTheThird didnt work
#219 [10:38] <CubeTheThird> tootertutor, not that I know of
#220 [10:38] <CubeTheThird> lll, what game version?
#221 [10:38] <lll> 1.14
#222 [10:39] <CubeTheThird> mildmildwest, ok, in that case I'm betting it's your ISP's DNS server that's the issue (unless they are just blocking it entirely)
#223 [10:39] <tootertutor> does the minecraft account save all the worlds, or just on my tablet?
#224 [10:39] <CubeTheThird> tootertutor, just on your tablet. Is it by chance using an SD card?
#225 [10:39] <CubeTheThird> lll, so some servers do work?
#226 [10:40] <tootertutor> just on the tablet
#227 [10:40] <lll> ya
#228 [10:40] <tootertutor> but no, it cannot use the micro sd card
#229 [10:40] <CubeTheThird> lll, can you give me an example of one that does, and one that does not work?
#230 [10:41] <CubeTheThird> mildmildwest, if you can find settings to change your DNS server on the router, we can try that
#231 [10:41] * Jackel [webchat@173-217-192-42-alex.mid.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#232 [10:41] <tootertutor> I have to go. thanks
#233 [10:41] <lll> okay, hang on
#234 [10:42] * mildmildwest [webchat@h-159-143.A147.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#235 [10:46] <lll> okay, for some weird reasons i was able to enter the server tat was supposedly not able to.
#236 [10:48] <lll> First link for the server that has no problem connecting, https://pastebin.com/YV0GRX6X
#237 [10:48] <lll> Second link for that server that was supposedly have problem entering, https://pastebin.com/Y8medWT8
#238 [10:50] * Moritz [webchat@mue-88-130-57-063.dsl.tropolys.de] has joined #minecrafthelp
#239 [10:51] <Moritz> hello, i just want to start and play this game since i played it last for some years ago. now i forgot my username. i have to migrate my old account but its not possible without my username.,
#240 [10:52] <CubeTheThird> lll, sorry we don't support 3rd party launchers
#241 [10:52] <Moritz> 3rd party?
#242 [10:52] <lll> ahh ok
#243 [10:52] <CubeTheThird> Moritz, approximately when did you purchase your account?
#244 [10:52] <Moritz> ah...
#245 [10:52] <Moritz> on the official website
#246 [10:52] <Moritz> some years ago
#247 [10:52] <Moritz> i dont know exactly
#248 [10:53] <CubeTheThird> Moritz, was it before 2013?
#249 [10:53] <Moritz> i guess it was about 2012
#250 [10:53] <CubeTheThird> Moritz, ok. Do you have the confirmation email from when you purchased it?
#251 [10:54] <Moritz> well, i just deleted older emails. so i do not have emaily from 2012 anymore
#252 [10:54] <CubeTheThird> Moritz, do you know what method of payment was used for the purchase?
#253 [10:55] <Moritz> either paypal or paysafecard. i cant remember
#254 [10:55] <CubeTheThird> Moritz, ok. If it was on paypal, we can check your history to find the transaction
#255 [10:55] <CubeTheThird> ??> Moritz paypal/history
#256 [10:55] <Absol> Moritz: To view older PayPal account history(up to 7 years ago), login to https://paypal.com, select Activity, Statements -> Custom, and choose "all transactions" and a date range. This will allow you to search older transaction history.
#257 [10:58] * analias [~analias@90.201.149.127] has joined #minecrafthelp
#258 [10:58] <Moritz> my friend told me it must be about feb. 2012. i can only look back in paypal hiystory till may
#259 [10:58] <analias> why does this exist
#260 [10:58] <analias> irc is cool but
#261 [10:58] <analias> ehh who cares this is awesome
#262 [10:58] <CubeTheThird> Moritz, even when following the instructions Absol gave you?
#263 [10:58] * analias [~analias@90.201.149.127] has quit. (Client Quit)
#264 [10:59] <Moritz> yes
#265 [10:59] <CubeTheThird> Moritz, ah. hmm. In that case I'll have you contact Mojang with all the details you do have (approximate time, email(s) used), and they'll help you recover your account
#266 [11:00] <CubeTheThird> ??> Moritz mojang/email
#267 [11:00] <Absol> Moritz: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#268 [11:00] <Absol> Moritz: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#269 [11:01] * idk [webchat@cpc84011-pool15-2-0-cust9.15-1.cable.virginm.net] has joined #minecrafthelp
#270 [11:01] <Moritz> thenn i'll try the first link and to contact mojang, thanks
#271 [11:01] <idk> Hello?
#272 [11:01] <idk> um
#273 [11:01] <idk> hmm
#274 [11:02] * idk [webchat@cpc84011-pool15-2-0-cust9.15-1.cable.virginm.net] has quit. (Client Quit)
#275 [11:07] * lll [webchat@115.135.203.3] has quit. (Quit: webchat.esper.net)
#276 [11:26] * rickskoltn [webchat@ip4da0b332.direct-adsl.nl] has joined #minecrafthelp
#277 [11:27] <rickskoltn> hi i cant download any minecraft releases
#278 [11:27] <rickskoltn> i want to play minecraft 1.09 but i cant download it
#279 [11:27] <rickskoltn> or minecraft 1.13
#280 [11:27] * slee [~slee@2604:2d80:8401:8fdf:f13a:fb7f:7f99:9b47] has joined #minecrafthelp
#281 [11:29] <slee> hi, been awhile since i played...trying to remember the 'auto crafting table' thingy i used years ago so i can feed it continous ingots and it auto crafts them into blocks...i'm looking through inventory, but i'm not seeing the item i remember using for this purpose
#282 [11:30] <Andrio> slee, was it from a mod?
#283 [11:31] * rickskoltn [webchat@ip4da0b332.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#284 [11:33] <slee> Andrio, not sure, possibly...running several BC quarries, been having to manually place ingots in a crafting table to gets blocks to save space...just trying to remember how i was sending the constant flow of ingots into an auto crafter to make blocks
#285 [11:34] <Andrio> Sounds like Feed the Beast
#286 [11:34] <Andrio> I still need to try that out.
#287 [11:34] <Andrio> Or some subset thereof.
#288 [11:34] <slee> i'm running the technic - "1.7.10 pack" mod
#289 [11:35] <slee> youtube/google hasn't been much help trying to find what i'm wanting/needing
#290 [11:36] <Andrio> ??> slee mods
#291 [11:36] <Absol> slee: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#292 [11:36] <Absol> slee: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#293 [11:36] <slee> cool, thanks
#294 [11:49] * aaronman11888 [webchat@host-92-28-254-244.as13285.net] has joined #minecrafthelp
#295 [11:49] <aaronman11888> Hiya
#296 [11:51] * aaronman11888 [webchat@host-92-28-254-244.as13285.net] has quit. (Client Quit)
#297 [11:56] * Glov [webchat@ip68-1-33-241.pn.at.cox.net] has joined #minecrafthelp
#298 [11:57] <Glov> My minecraft goes through the launcher and starts to load on the mojang splash screen, gets close to the end and then it says "not responding" for an indefinite time every time i try to launch the game. How can this be fixed?
#299 [11:58] * Fulich [webchat@c-24-126-241-106.hsd1.ga.comcast.net] has joined #minecrafthelp
#300 [11:58] <CubeTheThird> Glov, let's first try running a malware scan
#301 [11:58] <CubeTheThird> ??> Glov av/adwcleaner
#302 [11:58] <Absol> Glov: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#303 [11:58] <Fulich> Hello, im getting the error Unable to save download. ja_jp.json and cant log into minecraft. please help
#304 [11:58] <Absol> Glov: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#305 [11:59] <CubeTheThird> ??> Fulich av/bytefence
#306 [11:59] <Absol> Fulich: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#307 [12:00] <Fulich> I checked on that, but i don't have bytefence. I do have malwarebytes though
#308 [12:00] <Glov> I am unable to scan using the adw cleaner it just gives me the error sound when i click
#309 [12:00] <CubeTheThird> ??> Glov av/malwarebytes
#310 [12:00] <Absol> Glov: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#311 [12:00] <Absol> Glov: Download it here: https://www.malwarebytes.org/
#312 [12:00] <Absol> Glov: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#313 [12:01] <Fulich> I checked on that, but i don't have bytefence. I do have malwarebytes though
#314 [12:02] <Glov> thats what im saying i downloaded from the link and it doesnt allow me to scan or do anything. The screen is stuck on my screen. cant exit out or move it or anything
#315 [12:02] <CubeTheThird> ??> Fulich tools/hjt
#316 [12:02] <Absol> Fulich: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#317 [12:02] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#318 [12:02] <Absol> Fulich: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#319 [12:02] <CubeTheThird> Glov, can you try with malwarebytes instead?
#320 [12:03] <Glov> it is malwarebytes
#321 [12:03] <CubeTheThird> Glov, so both ADWCleaner and Malwarebytes (2 separate tools) aren't working?
#322 [12:04] <Glov> it shows malwarebytes in the top left corner and the main part of it is adwcleaner
#323 [12:04] <CubeTheThird> Glov, Malwarebytes also owns adwcleaner, but there is a separate tool called Malwarebytes. See the 2nd link Absol gave you
#324 [12:06] <Glov> ok i did that but i cant do anything on the malwarebytes screen i have just gives me the "error" sound when i click anyhting
#325 [12:06] * Fulich [webchat@c-24-126-241-106.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#326 [12:06] <CubeTheThird> Glov, can you close it and try this one: https://www.malwarebytes.org/
#327 [12:07] <Glov> so there is a seperate screen of the malwarebytes that has the"agree" button which may be why i get the error but i cant switch to the page either
#328 [12:07] <Glov> i cant evenclose it
#329 [12:07] <CubeTheThird> Glov, alt+F4 ?
#330 [12:07] * Fulich [webchat@c-24-126-241-106.hsd1.ga.comcast.net] has joined #minecrafthelp
#331 [12:08] * Glov [webchat@ip68-1-33-241.pn.at.cox.net] has quit. (Quit: webchat.esper.net)
#332 [12:08] <Fulich> ok I tried to open up HiJack and ran as administrator, but when i do that, it closes the application before i can click anything
#333 [12:08] <CubeTheThird> Fulich, you don't have to run it as administrator for what we need
#334 [12:08] <Fulich> It doesn't do anything if i just click run
#335 [12:08] * Rick [webchat@h-129-124.A240.priv.bahnhof.se] has joined #minecrafthelp
#336 [12:08] <Rick> hey
#337 [12:09] <CubeTheThird> Fulich, uhh... let's run a malware scan with a different tool then
#338 [12:09] <CubeTheThird> ??> Fulich av/adwcleaner
#339 [12:09] <Absol> Fulich: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#340 [12:09] <Absol> Fulich: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#341 [12:09] <Rick> how can i log in?
#342 [12:09] <Rick> it just says cant connect to serve
#343 [12:10] <Rick> i have internet and its working just fine
#344 [12:10] <CubeTheThird> Rick, is this on the website?
#345 [12:11] <Rick> yes and on the app (computer)
#346 [12:11] <CubeTheThird> Rick, you are in Sweden yes?
#347 [12:11] <Rick> i uninstalled the app to reinstal it and thats when i noticed i couldn't log in on the website
#348 [12:11] <Rick> yes
#349 [12:12] * Glov [webchat@ip68-1-33-241.pn.at.cox.net] has joined #minecrafthelp
#350 [12:12] <CubeTheThird> Rick, hmm you're the second person from Sweden I've seen with this issue in the past hour. I'm wondering if there's an issue with your ISP and/or the servers in Sweden
#351 [12:12] <Rick> whats my ISP?
#352 [12:12] <CubeTheThird> Rick, your Internet Service Provider
#353 [12:13] <Rick> oh
#354 [12:13] <Glov> My minecraft is unable to load once i get to the mojang screen just gets close to finish then not responding pops up
#355 [12:13] <CubeTheThird> Rick, I'll quickly ask around see if I can find more info
#356 [12:13] <Rick> ok thx
#357 [12:13] <CubeTheThird> Glov, did you manage to close adwcleaner?
#358 [12:13] <Glov> no
#359 [12:13] <Glov> i had to exit from the web page because it was frozen too
#360 [12:14] <Glov> had to restart chat
#361 [12:14] <CubeTheThird> Glov, can you open the task manager (ctrl + shift + esc) and kill it through that?
#362 [12:14] <Glov> ok that workd its off my screen
#363 [12:15] <CubeTheThird> Glov, ok now I want you to try the other tool: https://www.malwarebytes.org/
#364 [12:15] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#365 [12:15] <Glov> use "free download"?
#366 [12:15] <CubeTheThird> Glov, yes that's right
#367 [12:15] <Rick> Glov unles you want to pay yes
#368 [12:16] * Glov [webchat@ip68-1-33-241.pn.at.cox.net] has quit. (Client Quit)
#369 [12:18] * Dad [webchat@47-36-73-144.dhcp.reno.nv.charter.com] has quit. (Quit: webchat.esper.net)
#370 [12:18] * Glov [webchat@ip68-1-33-241.pn.at.cox.net] has joined #minecrafthelp
#371 [12:19] <Glov> ok again i had to rest
#372 [12:19] <Glov> i lost connection and couldnt reconnect
#373 [12:19] <CubeTheThird> Rick, hmm I'm not finding much info. Best I could recommend is trying changing your DNS server. Windows I assume?
#374 [12:19] <Glov> i went through the malwarebytes and went all the way throiugh now what
#375 [12:20] <Glov> and yes windows from a dell laptop if that matters
#376 [12:20] <CubeTheThird> Glov, once it finishes its scan, it should ask you to remove things it finds. After that you should reboot your PC
#377 [12:20] <Glov> as in just restart computer through power options or like a hard reboot
#378 [12:20] <Rick> yes
#379 [12:21] <Rick> wheres my DNS server?
#380 [12:21] <Glov> honestly no idea what that is
#381 [12:22] <Rick> CubeTheThird whats a DNS server?
#382 [12:22] <CubeTheThird> Rick, one sec lemme find you the instructions
#383 [12:22] * Fulich [webchat@c-24-126-241-106.hsd1.ga.comcast.net] has joined #minecrafthelp
#384 [12:23] <Fulich> Ok i ran adwcleaner and it came up with 16 problems. did a clean and repair and restarted. It still won't let me open up HiJack
#385 [12:23] <CubeTheThird> ??> Rick net/dns/public
#386 [12:23] <Absol> Rick: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#387 [12:23] <Absol> Rick: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#388 [12:23] <CubeTheThird> Fulich, does the game work?
#389 [12:24] <Rick> net?
#390 [12:24] <Rick> wired
#391 [12:24] <Fulich> I got on about 3 days ago and was playing just fine
#392 [12:24] <Rick> ok
#393 [12:25] <Fulich> The game still says Unable to save download. ja_jp.json
#394 [12:26] <Glov> CubeTheThird so nearly done scanning after that it looks like 39 threats
#395 [12:26] <CubeTheThird> well at least its finding stuff
#396 [12:26] <CubeTheThird> sorry I g2g for a bit
#397 [12:27] <Glov> well anyone else?
#398 [12:27] <Fulich> me
#399 [12:27] <Fulich> Game is still not working for me
#400 [12:27] <Glov> ok so what needs to happen once its finished scanning looks like its done at 39 threats
#401 [12:28] <Glov> nope now at 233 dang but still what needs to happen lol
#402 [12:32] * mo [webchat@x4e3144eb.dyn.telefonica.de] has joined #minecrafthelp
#403 [12:33] <mo> hello
#404 [12:33] <Glov> help lol
#405 [12:33] <mo> can you help me
#406 [12:33] <Greymagic27> Glov, Once it's done the scan follow the steps it gives you
#407 [12:33] <Greymagic27> mo, What's the issue?
#408 [12:33] <Glov> oh ok
#409 [12:34] <mo> i have bought the fill windows 10 edition, but i haved it already
#410 [12:34] <Greymagic27> ??> mo account/refund
#411 [12:34] <Absol> mo: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#412 [12:34] <mo> i want my money back please
#413 [12:34] <mo> ??
#414 [12:35] <Greymagic27> mo, Ignore the ??> as it's just an internal command. Instead, look at the output from Absol
#415 [12:35] <mo> sry i'm not very good in english. i'm german
#416 [12:35] <Greymagic27> https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#417 [12:36] <mo> I was there and wr
#418 [12:36] <mo> write an eamail and they had say that i come here
#419 [12:37] <Greymagic27> mo, This is a technical support channel, we can't help with account issues
#420 [12:37] <mo> is there a channel for account proublems too ?
#421 [12:38] <Greymagic27> mo, The only people who can help with account issues are mojang themselves. You'll need to wait for a reply to your email you sent
#422 [12:38] <mo> But i have already send an eamail
#423 [12:38] <Greymagic27> mo, Great. Here are the response times:
#424 [12:38] <Greymagic27> ??> mo account/send-email/wait-time
#425 [12:38] <Absol> mo: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#426 [12:39] <mo> thank you. bye
#427 [12:39] <Glov> also things i have tried is uninstalling minecraft, and delting the .minecraft folder from %appdata% and its still didnt work so i came here
#428 [12:40] <mo> it doesn't work
#429 [12:40] <Greymagic27> mo, All you need to do is wait for a reply
#430 [12:40] <mo> only wait
#431 [12:41] <mo> ??
#432 [12:41] * pascal [webchat@5-231-179-38.ktk-ip.de] has joined #minecrafthelp
#433 [12:41] <pascal> hallo?
#434 [12:41] * pascal [webchat@5-231-179-38.ktk-ip.de] has quit. (Client Quit)
#435 [12:43] * dan [webchat@modemcable062.111-202-24.mc.videotron.ca] has joined #minecrafthelp
#436 [12:44] <dan> hello
#437 [12:45] <dan> i tried migrating my account to mojang, thing is i don't remember my username because it's been years since i last played. what do i do?
#438 [12:49] <Fulich> Ok I get this error: Unable to save download. ja_jp.json. I don't have bytefence, I tried installing HiJackThis, but when i try to open it, it closes right away. I ran adwcleaner as instructed, did clean and repair, restarted my computer, and my computer still closes HiJackThis as soon as i open it. Please help!
#439 [12:50] * Fulich [webchat@c-24-126-241-106.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#440 [12:50] * StanHUN [webchat@51B68AD4.dsl.pool.telekom.hu] has joined #minecrafthelp
#441 [12:50] <StanHUN> Hi
#442 [12:50] * StanHUN [webchat@51B68AD4.dsl.pool.telekom.hu] has quit. (Client Quit)
#443 [12:52] * Glov [webchat@ip68-1-33-241.pn.at.cox.net] has quit. (Quit: webchat.esper.net)
#444 [12:54] <Lurks> dan i think you''ll have to contact mojang and see if they can find it for you, you need transaction ID/gift code
#445 [12:55] * iceiix [Elite22036@sigma.elitebnc.org] has quit. (Ping timeout: 202 seconds)
#446 [12:58] * iceiix [Elite22036@sigma.elitebnc.org] has joined #minecrafthelp
#447 [13:01] * Fulich [webchat@c-24-126-241-106.hsd1.ga.comcast.net] has joined #minecrafthelp
#448 [13:03] <Fulich> I get the error message Unable to save download. ja_jp.json. I don't have bytefence. Ive tried running malwarebytes and adwcleaner and still no solution. When I try to download and open HiJackThis, the program closes as soon as i open it. Can someone please help
#449 [13:05] <Lurks> Fulich even when you tried the "run as administrator" option?
#450 [13:06] <Fulich> yes, it opens for 2 seconds when i run as administrator then closes down
#451 [13:09] <Lurks> Fulich have you been to this list to check what other softwares that could be causing it? https://minecraftirc.net/support-articles/known-incompatible-software/
#452 [13:10] <Fulich> My Minecraft was working about 3 days ago, but now when I open it, it is displaying that Unable to save download. ja_jp.json message. I haven't downloaded anything new
#453 [13:11] <Fulich> I do have McAfee Antivirus, should I uninstall this?
#454 [13:13] * Fulich [webchat@c-24-126-241-106.hsd1.ga.comcast.net] has joined #minecrafthelp
#455 [13:14] <Fulich> sorry i was logged out. If you said anything after I said i have Mcafee Antivirus, please repost
#456 [13:15] * Fulich [webchat@c-24-126-241-106.hsd1.ga.comcast.net] has quit. (Client Quit)
#457 [13:15] * Klaidas [webchat@79-76-199-30.dynamic.dsl.as9105.com] has joined #minecrafthelp
#458 [13:17] <Klaidas> Iam struggling with the migration of my old account (bought Minecraft in December of 2011) but cannot migrate as i do not remember the password, and whenever i try to resent it i get nothing on my email.
#459 [13:19] * XeliX [webchat@94-224-150-52.access.telenet.be] has joined #minecrafthelp
#460 [13:19] <XeliX> Hello my game crash with this error The game crashed whilst initializing game
#461 [13:19] <XeliX> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#462 [13:20] <XeliX> Hello ?
#463 [13:20] * Fulich [webchat@c-24-126-241-106.hsd1.ga.comcast.net] has joined #minecrafthelp
#464 [13:22] <Fulich> This is the error message I am getting specifically: Name: ja_jp.json
#465 [13:22] <Fulich> URL: https://resources.download.minecraft.net/5a/5aaa466de51e6590ad2bd21d4a12c54f02c65bcd
#466 [13:22] <Fulich> Error details: Attempting to move successful download to C:\Users\ADEL\AppData\Roaming\.minecraft\assets\objects\5a\5aaa466de51e6590ad2bd21d4a12c54f02c65bcd Access is denied.
#467 [13:22] <Fulich> Filename on disk: cb33-6150-8195-6bb5
#468 [13:22] <Fulich> Path: C:\Users\ADEL\AppData\Local\Temp\cb33-6150-8195-6bb5
#469 [13:22] <Fulich> Exists: false
#470 [13:24] <XeliX> Hello my game crash with this error The game crashed whilst initializing game
#471 [13:24] <XeliX> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#472 [13:24] <Lurks> Klaidas what's your minecraft username?
#473 [13:25] <Klaidas> sawk12
#474 [13:25] <Lurks> XeliX thats a tough 1, update your driver, if it can or need a new CPU or GPU
#475 [13:26] <XeliX> My Pc is a laptop
#476 [13:26] <XeliX> Lurks
#477 [13:27] <Lurks> Klaidas ok, have you check junk/spam?
#478 [13:28] <Klaidas> yes, i received other emails from minecraft and other websites, but not when i request a password change
#479 [13:30] <Lurks> Klaidas i think you have to contact mojang support to get it changed for you
#480 [13:30] <Klaidas> alright, ill try thank you
#481 [13:31] * Klaidas [webchat@79-76-199-30.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#482 [13:31] <Fulich> I don't have bytefence, have tried running malwarebites and adwcleaner. This still has not fixed the problem. I tried to download HiJackThis, and my computer closes it when i try to run it, even as administrator. I don't have any programs that are known problems with minecraft
#483 [13:33] <Fulich> Can someone please help? Maybe I need to redownload Minecraft?
#484 [13:34] * XeliX [webchat@94-224-150-52.access.telenet.be] has quit. (Quit: webchat.esper.net)
#485 [13:36] <Fulich> Is someone here that can help?
#486 [13:40] <Fulich> Is someone here that can help?
#487 [13:47] <Fulich> Is someone here that can help?
#488 [13:51] * Adsu1 [webchat@b1b7d5b5.virtua.com.br] has joined #minecrafthelp
#489 [13:52] <Adsu1> hey, anyone there?
#490 [13:52] <Fulich> I am, but nobody is here to help
#491 [13:53] <Adsu1> oh, I need help. I think I'll just wait
#492 [13:53] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#493 [13:54] <Fulich> me too lol
#494 [14:06] <Fulich> I was finally able to run HijackThis and i have my file
#495 [14:08] * Lemon [webchat@154.16.33.165] has joined #minecrafthelp
#496 [14:10] <Adsu1> hey, any helper online?
#497 [14:10] <Lemon> Hi, I can't log into Minecraft. When I try to log into the launcher, it says "could not connect to server." Logging into the website won't work either. The login button changes from green to gray but nothing else happens. I'm also unable to log into my Mojang account, and I get a 404 web page error when I try. Does anyone know what's happening and
#498 [14:10] <Lemon> if so, how do I fix this?
#499 [14:11] * Fulich [webchat@c-24-126-241-106.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#500 [14:14] * cyclone232 [webchat@156.57.255.124] has joined #minecrafthelp
#501 [14:15] <cyclone232> anyone know why the reset password email don't send?
#502 [14:16] * Rick [webchat@h-129-124.A240.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#503 [14:17] <Lemon> Did you check spam all of your email folders?
#504 [14:17] <Lemon> spam and*
#505 [14:18] <Lemon> It might've been sent to promotions or something similar.
#506 [14:18] <Adsu1> there's no helper online dudes
#507 [14:19] <Lemon> i keep screaming but god wont answer
#508 [14:20] <Adsu1> sad
#509 [14:20] * Rick [webchat@h-129-124.A240.priv.bahnhof.se] has joined #minecrafthelp
#510 [14:20] <Lurks> "As we are a community of volunteers, we cannot necessarily have our attention fully on #minecrafthelp all of the time. Some of us are at work or school, and others might actually be playing Minecraft. Please be patient after asking a question; it will be seen and answered eventually."
#511 [14:20] <Rick> hey Absol its me again
#512 [14:21] <Rick> i do what they say in the link but when i test my IPv6 it says no IPv6 address fond
#513 [14:25] <Rick> im trying to connect to a google public DNS
#514 [14:25] <Rick> anyone help?
#515 [14:25] * Lemon [webchat@154.16.33.165] has quit. (Quit: webchat.esper.net)
#516 [14:26] <Adsu1> no one is here for help
#517 [14:27] <Adsu1> I'm waiting here for half a hour
#518 [14:34] * cyclone232 [webchat@156.57.255.124] has quit. (Quit: webchat.esper.net)
#519 [14:43] * Fulich [webchat@c-24-126-241-106.hsd1.ga.comcast.net] has joined #minecrafthelp
#520 [14:43] <Fulich> Is there anyone here to help?
#521 [14:46] * Dav_The_Best [webchat@146-241-92-230.dyn.eolo.it] has joined #minecrafthelp
#522 [14:47] <Adsu1> yeah, I think not
#523 [14:47] <Dav_The_Best> hi, i've forgotten the email linked with my minecraft account, aong with the password, can you help?
#524 [14:48] <Adsu1> I know there's some sites that you can say that you forgotten your email. Minecraft site isn't one of then?
#525 [14:48] * Dav_The_Best [webchat@146-241-92-230.dyn.eolo.it] has quit. (Client Quit)
#526 [14:50] <Adsu1> well, I'm going away for some time and wish that when I come back should be someone here
#527 [14:50] <Adsu1> bye
#528 [14:50] * Adsu1 [webchat@b1b7d5b5.virtua.com.br] has quit. (Quit: webchat.esper.net)
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#532 [15:04] * Dan [webchat@c-68-83-211-7.hsd1.va.comcast.net] has joined #minecrafthelp
#533 [15:06] <Dan> everytime I try to load up minecraft it gives me, "Unable to save download. ja_jp.json". I don't have ByteFence, I have McAfee but its compatible as I have it to where it asks me before it just blocks anything.
#534 [15:07] <urielsalis> ??> Dan av/mcafee
#535 [15:07] <Absol> Dan: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#536 [15:07] <Absol> Dan: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#537 [15:07] <urielsalis> ??> Dan av/mcafee/uninstall
#538 [15:07] <Absol> Dan: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#539 [15:07] <Fulich> Dan I am having the same exact problem
#540 [15:07] <urielsalis> ??> Fulich tools/hjt
#541 [15:07] <Absol> Fulich: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#542 [15:07] <Absol> Fulich: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#543 [15:07] <Fulich> https://paste.ubuntu.com/p/2yYp7bPckK/
#544 [15:08] * THICCnope [webchat@47-34-126-178.dhcp.blvl.il.charter.com] has joined #minecrafthelp
#545 [15:08] <Fulich> There is the link for HJT
#546 [15:08] <urielsalis> ??> Fulich launcher/log
#547 [15:08] <Absol> Fulich: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#548 [15:10] <Fulich> https://paste.ubuntu.com/p/RGSCdnJKkm/
#549 [15:11] * Pejcucha [webchat@static-88-199-172-194.ksinternet.pl] has joined #minecrafthelp
#550 [15:11] <Pejcucha> Hi
#551 [15:12] <Pejcucha> does not receive a message about password reset
#552 [15:12] <CubeTheThird> Fulich, can you open the .minecraft folder?
#553 [15:12] <urielsalis> Fulich, can you try opening https://resources.download.minecraft.net/5a/5aaa466de51e6590ad2bd21d4a12c54f02c65bcd in your browser?
#554 [15:12] <CubeTheThird> and that
#555 [15:14] <Pejcucha> wait a sec
#556 [15:14] <Fulich> I can open .minecraft folder. when i try to open that browser it says insufficient permissions
#557 [15:15] * Dan [webchat@c-68-83-211-7.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#558 [15:16] <CubeTheThird> O.o
#559 [15:17] <Fulich> when i click the click, it tries to download and it says "Failed-Insufficient permissions"
#560 [15:17] <Pejcucha> I do not know what's going on
#561 [15:17] <Pejcucha> I want to get an email and get back my premium account
#562 [15:18] <urielsalis> Fulich, what is the full error?
#563 [15:18] <urielsalis> ??> Pejcucha account/send-email
#564 [15:18] <Absol> Pejcucha: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#565 [15:18] <Absol> Pejcucha: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#566 [15:18] <urielsalis> Fulich, that you see in the browser
#567 [15:18] <Pejcucha> no, it includes a page with some subtitles
#568 [15:19] <Pejcucha> I will not find my transaction, I have an account for a long time and my uncle bought it for me
#569 [15:20] <Fulich> I don't see anything in my browser when i click the link, it just tries to download something and then says the error "failed - insufficient permissions"
#570 [15:20] * olivia [webchat@72-173-242-63.cust.exede.net] has joined #minecrafthelp
#571 [15:21] * olivia [webchat@72-173-242-63.cust.exede.net] has quit. (Client Quit)
#572 [15:22] <Fulich> ok i was able to open it in internet explorer
#573 [15:22] * Pejcucha [webchat@static-88-199-172-194.ksinternet.pl] has quit. (Quit: webchat.esper.net)
#574 [15:25] <Fulich> https://paste.ubuntu.com/p/dnRZMZFyPn/
#575 [15:26] <Fulich> That is what was in my browser when i copied and pasted the link in internet explorer
#576 [15:27] * iceiix [Elite22036@sigma.elitebnc.org] has quit. (Ping timeout: 190 seconds)
#577 [15:29] <CubeTheThird> Fulich, what was the other browser where it didn't work?
#578 [15:31] * someone [webchat@static243-160-215.mimer.net] has joined #minecrafthelp
#579 [15:32] <someone> hey i need help to reset my security questions and i wont get the email
#580 [15:32] <Fulich> chrome
#581 [15:32] <someone> yes
#582 [15:32] * iceiix [Elite22036@sigma.elitebnc.org] has joined #minecrafthelp
#583 [15:32] * Superpowers04 [~Superpowe@2600:8805:a100:8c9:cce8:312b:b286:ce41] has joined #minecrafthelp
#584 [15:33] <Fulich> but i have both .minecraft folder open and other link open in IE
#585 [15:34] <someone> k
#586 [15:36] * Toan [webchat@ppp-124-122-41-122.revip2.asianet.co.th] has quit. (Quit: webchat.esper.net)
#587 [15:37] * someone [webchat@static243-160-215.mimer.net] has quit. (Quit: webchat.esper.net)
#588 [15:41] * lolo [webchat@181.188.165.135] has joined #minecrafthelp
#589 [15:41] <lolo> hello
#590 [15:43] <lolo> My minecraft 1.14 has some trouble downloading, every time i hit download it says that it could download some file, then if I click again it changes the file that cant be downloaded. It progresses little by little, what should I do?
#591 [15:51] * Uber [webchat@c-68-83-211-7.hsd1.md.comcast.net] has joined #minecrafthelp
#592 [15:53] <Uber> so i cant load my minecraft because it keeps giving me "Unable to save download. ja_jp.json". I have MalwareBytes and I added the .minecraft folder as an exclusion but it still doesnt work. Any suggestions?
#593 [15:54] <CubeTheThird> Fulich, according to your report, you have avast anti-virus installed. Can you uninstall and reinstall that?
#594 [15:55] <THICCnope> I just learned I am able to receive a free copy of minecraft for windows 10 for having the java version. I went to go download it and it said the code was already redeemed but I do not recall even doing this. I only have one microsoft account and it isn't showing up in my order history. My account was hacked but they never changed my password or e
#595 [15:55] <THICCnope> mail so I was able to save it. I suspect they stole the code for themselves! Is there a way to cancel the old redemption code and give me a new one???
#596 [15:56] <CubeTheThird> THICCnope, I recommend you contact Microsoft support about that one, since microsoft are the ones who provide the codes
#597 [15:56] <Fulich> That's weird, I don't have avast installed. I just searched for avast and couldn't find it
#598 [15:56] <CubeTheThird> ??> Fulich av/avast/uninstall
#599 [15:56] <CubeTheThird> err... one sec
#600 [15:56] <CubeTheThird> ??< av/avast
#601 [15:57] <CubeTheThird> Fulich, try this: https://www.avast.com/uninstall-utility
#602 [15:58] <THICCnope> CubeTheThird they told me to contact Mojang and mojang usually directs people like me to xbox support... but i am waiting for mojang to contact me back so I am here to see if i can get help before then.
#603 [15:58] * Fulich [webchat@c-24-126-241-106.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#604 [15:59] <CubeTheThird> THICCnope, sorry no. This is a volunteer-run channel so we don't have any control over account stuff
#605 [16:01] <Uber> so i cant load my minecraft because it keeps giving me "Unable to save download. ja_jp.json". I have MalwareBytes and I added the .minecraft folder as an exclusion but it still doesnt work. Any suggestions?
#606 [16:01] <CubeTheThird> ??> Uber tools/hjt
#607 [16:01] <Absol> Uber: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#608 [16:01] <Absol> Uber: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#609 [16:06] <Uber> Absol For some reason its not allowing me to open the program
#610 [16:08] * pangua [webchat@179.106.55.153] has joined #minecrafthelp
#611 [16:08] <pangua> i need to reactive my account
#612 [16:11] * Fulich [webchat@c-24-126-241-106.hsd1.ga.comcast.net] has joined #minecrafthelp
#613 [16:11] <Fulich> ok i have unistalled avast
#614 [16:11] <CubeTheThird> Fulich, cool. Any luck?
#615 [16:11] <Fulich> still the same error :(
#616 [16:12] <CubeTheThird> :Z
#617 [16:12] * tanend [webchat@168.212.126.196] has joined #minecrafthelp
#618 [16:12] <tanend> hello?
#619 [16:12] <CubeTheThird> hello tanend
#620 [16:12] <tanend> i need some assistance with java error messages.
#621 [16:12] <CubeTheThird> tanend, what are the messages?
#622 [16:13] <tanend> "unable to locate the java runtime"
#623 [16:13] <tanend> i have java
#624 [16:14] <Fulich> any other ideas?
#625 [16:14] <tanend> not sure
#626 [16:14] <CubeTheThird> tanend, can you open C:\Program Files (x86)\Minecraft
#627 [16:14] <CubeTheThird> Fulich, hmm. you've definitely got something blocking the download. Just can't seem to pinpoint what that is...
#628 [16:14] <tanend> i'm on a mac
#629 [16:15] * katrin [webchat@x4e300bbb.dyn.telefonica.de] has joined #minecrafthelp
#630 [16:15] <CubeTheThird> tanend, ah. What version of MacOS?
#631 [16:15] <tanend> not sure.
#632 [16:15] <katrin> hello
#633 [16:15] <CubeTheThird> hello katrin
#634 [16:15] <katrin> i have a Problem with mc
#635 [16:15] <CubeTheThird> tanend, if i'm not mistaken you can check that by going to the top menu at the top left, and choosing About this Mac
#636 [16:15] <CubeTheThird> katrin, what problem?
#637 [16:16] <Superpowers04> katrin, What do you need help with?
#638 [16:16] <THICCnope> CubeTheThird ok thank you
#639 [16:16] <katrin> my Laptop k
#640 [16:16] * THICCnope [webchat@47-34-126-178.dhcp.blvl.il.charter.com] has quit. (Quit: webchat.esper.net)
#641 [16:17] <katrin> *can download this game
#642 [16:17] <Superpowers04> katrin, You are having touble downloading the game?
#643 [16:17] <katrin> i have an error when i will start the game
#644 [16:17] <tanend> version 10.12.6
#645 [16:18] <Fulich> So what should be my next step in trying to solve the issue
#646 [16:18] * Victor [webchat@hld-main-204-13-115-6.hld.hometel.com] has joined #minecrafthelp
#647 [16:18] <katrin> throw.ogg
#648 [16:18] <katrin> there is the erroe
#649 [16:18] <katrin> there is the erroe
#650 [16:18] * Victor [webchat@hld-main-204-13-115-6.hld.hometel.com] has left #minecrafthelp
#651 [16:19] <katrin> can anyone speak german?
#652 [16:19] <CubeTheThird> Fulich, hmm well I've got a couple other things we could try. Can you open cmd as administrator?
#653 [16:19] <CubeTheThird> katrin, do you have ByteFence installed?
#654 [16:19] <katrin> i dont no
#655 [16:20] <Fulich> yes
#656 [16:20] <CubeTheThird> tanend, ok that's fine. Can you start by uninstalling and reinstalling the game?
#657 [16:20] <CubeTheThird> Fulich, there, run this command: sfc /scannow
#658 [16:20] <CubeTheThird> ??> katrin tools/hjt
#659 [16:20] <Absol> katrin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#660 [16:20] <Absol> katrin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#661 [16:20] * lolo [webchat@181.188.165.135] has quit. (Quit: webchat.esper.net)
#662 [16:20] <tanend> i have tried
#663 [16:21] <Fulich> ok running now
#664 [16:22] <katrin> i have installed bytefence CubeTheThird
#665 [16:22] <katrin> i have installed bytefence CubeTheThird
#666 [16:22] * tanend [webchat@168.212.126.196] has left #minecrafthelp
#667 [16:23] <katrin> what is hijackthis?
#668 [16:23] <CubeTheThird> katrin, it's a tool that tells us what you have installed
#669 [16:23] <CubeTheThird> katrin, uninstall bytefence
#670 [16:25] <katrin> ok
#671 [16:25] <Fulich> It says it did not find any system integrity issues
#672 [16:25] <CubeTheThird> Fulich, hmm ok. Next try running this command: netsh winsock reset
#673 [16:26] <Fulich> ok i will reset my computer
#674 [16:26] <Fulich> restart*
#675 [16:26] * Fulich [webchat@c-24-126-241-106.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#676 [16:26] * Star [webchat@180-150-99-87.b49663.syd.nbn.aussiebb.net] has joined #minecrafthelp
#677 [16:27] * Star [webchat@180-150-99-87.b49663.syd.nbn.aussiebb.net] has quit. (Client Quit)
#678 [16:28] <katrin> and what next?
#679 [16:29] <CubeTheThird> katrin, after it has been removed, try playing the game again
#680 [16:31] <katrin> should i do a Restart the Computer?
#681 [16:33] <CubeTheThird> katrin, yes try a restart
#682 [16:39] * katrin [webchat@x4e300bbb.dyn.telefonica.de] has joined #minecrafthelp
#683 [16:40] <katrin> i'm back
#684 [16:41] * OmegaCenti [~OmegaCent@c-73-76-203-22.hsd1.tx.comcast.net] has joined #minecrafthelp
#685 [16:45] <CubeTheThird> katrin, any luck?
#686 [16:48] * Fulich [webchat@c-24-126-241-106.hsd1.ga.comcast.net] has joined #minecrafthelp
#687 [16:48] <Fulich> ok I restarted my computer and still the same error
#688 [16:50] * Streazy [webchat@99-159-253-110.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#689 [16:50] <Streazy> Hello?
#690 [16:51] * Streazy [webchat@99-159-253-110.lightspeed.miamfl.sbcglobal.net] has quit. (Client Quit)
#691 [16:52] <Fulich> Unable to save download. ja_jp.json
#692 [16:53] <Fulich> im getting this error. I don't have bytefence. I have a HJT report
#693 [16:53] * Lil3cent [webchat@dynamic-75-76-110-193.knology.net] has joined #minecrafthelp
#694 [16:54] <Lil3cent> Whenever I try to login to my account on the log in website nothing happens. No invaild password or email text. Just nothing. Wondering what is happepning and why.
#695 [16:54] <CubeTheThird> Lil3cent, using what browser?
#696 [16:54] <Lil3cent> Chrome
#697 [16:54] <CubeTheThird> Lil3cent, hmm odd. Can you try with a different one?
#698 [16:55] <Lil3cent> Sure
#699 [16:55] <CubeTheThird> Fulich, hmm I'm pretty much out of ideas now... did you run a scan with malwarebytes?
#700 [16:55] <Lil3cent> Still nothing
#701 [16:55] <Fulich> yes, I have run malwarebytes to the point where it says no more issues. I have deleted all quarantined items
#702 [16:56] <CubeTheThird> Lil3cent, is this on account.mojang.com/me ?
#703 [16:56] <Lil3cent> Yes
#704 [16:56] <CubeTheThird> Fulich, figures. Could you make a new hjt report?
#705 [16:56] <Fulich> Thanks for all of your help CubeTheThird
#706 [16:56] <Fulich> https://paste.ubuntu.com/p/yqBpz8pYmd/
#707 [16:56] <CubeTheThird> ??> Lil3cent tools/hjt
#708 [16:56] <Absol> Lil3cent: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#709 [16:56] <Absol> Lil3cent: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#710 [16:56] <Lil3cent> Oh wait not on that website. Its on Minecraft.net
#711 [16:57] <katrin> my game work
#712 [16:57] <Lil3cent> Sorry for the confusion
#713 [16:57] <CubeTheThird> Lil3cent, ok. In any case, please follow the instructions Absol gave you
#714 [16:57] <Fulich> oh wait, let me try to make a new one. sorry
#715 [16:57] <Lil3cent> Alright
#716 [16:57] <CubeTheThird> katrin, it works? awesome!
#717 [16:58] <CubeTheThird> Fulich, no worries
#718 [16:58] <Fulich> https://paste.ubuntu.com/p/qG6Kk9hjDw/
#719 [16:58] <Fulich> here is my new one
#720 [17:00] <Lil3cent> Absol I just got this error https://imgur.com/a/BoLp7fb should I ignore it?
#721 [17:00] * hjadams [webchat@174-086-176-240.dhcp.chtrptr.net] has joined #minecrafthelp
#722 [17:00] <hjadams> i need help
#723 [17:01] <hjadams> so basically it says my username isnt validated or whatever
#724 [17:01] <CubeTheThird> Lil3cent, you can ignore that yes
#725 [17:01] <hjadams> i accidently loged in on mojang.com instead of mojang.net
#726 [17:01] <hjadams> and it doesnt let me play
#727 [17:01] * katrin [webchat@x4e300bbb.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#728 [17:02] <CubeTheThird> hjadams, can you try resetting your password on account.mojang.com/me
#729 [17:02] <hjadams> it beacuse i changed user
#730 [17:02] <hjadams> i am logged in
#731 [17:02] <hjadams> its ont he game itself
#732 [17:02] * Uber [webchat@c-68-83-211-7.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#733 [17:02] <hjadams> when i try to play server
#734 [17:02] <CubeTheThird> hjadams, ohhh
#735 [17:02] <CubeTheThird> ??> hjadams launcher/relog
#736 [17:02] <Absol> hjadams: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#737 [17:02] <Lil3cent> https://paste.ubuntu.com/p/xXV9HgPg5w/
#738 [17:03] <CubeTheThird> Fulich, I suppose you could try disabling the Asus AI suite thing
#739 [17:03] <CubeTheThird> ??> Lil3cent info/mcleaks
#740 [17:03] <Absol> Lil3cent: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#741 [17:03] <Absol> Lil3cent: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#742 [17:04] <Lil3cent> Ah man, I remember using MCLeaks like years ago, didnt think it would effect me now that i actually bought the game
#743 [17:04] <CubeTheThird> ??> Lil3cent win/hosts/edit
#744 [17:04] <Absol> Lil3cent: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#745 [17:04] <Absol> Lil3cent: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#746 [17:04] <Fulich> how do i disable the asus ai suite thing?
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#748 [17:05] <shibarillex> I forfet security quwstions.
#749 [17:05] <CubeTheThird> ??> shibarillex account/challenge/reset
#750 [17:05] <Absol> shibarillex: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#751 [17:06] <CubeTheThird> Fulich, gooood question hehehe...
#752 [17:07] <shibarillex> and I tride change security questions but e-mail was undelivered.
#753 [17:07] <Fulich> lol, so is there anything else I can possibly do?
#754 [17:07] * hjadams [webchat@174-086-176-240.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#755 [17:07] <CubeTheThird> shibarillex, in that case you'll have to contact Mojang
#756 [17:07] <CubeTheThird> ??> shibarillex mojang/email
#757 [17:07] <Absol> shibarillex: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#758 [17:07] <Absol> shibarillex: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#759 [17:08] <shibarillex> thanks
#760 [17:08] <shibarillex> thanks
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#762 [17:09] <Lil3cent> Absol You are legit a lifesaver. Thanks for helping me! it works now
#763 [17:09] <Lil3cent> You too CubeTheThird
#764 [17:10] <CubeTheThird> Lil3cent, lol. Absol is a robot. No problem :3
#765 [17:10] <Lil3cent> :D
#766 [17:10] <Lil3cent> alright im off!
#767 [17:10] <Lil3cent> alright im off!
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#769 [17:10] <CubeTheThird> Fulich, ya I can't think of anything else sadly, plus I g2g
#770 [17:10] <CubeTheThird> good luck though
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#773 [17:11] <Fulich> Is there anyone here that can help?
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#776 [17:35] <clinkz> I am playing Bedrock Edition on Xbox One. The /locate command gives coordinates for the nearest village. However, at those coordinates, there is no village. Why is this happening?
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#778 [17:46] * Jeegz [webchat@24-197-243-33.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#779 [17:46] <Jeegz> I downloaded my Xbox One realm. Turned on coordinates. Went to upload file and it wont go. It gets stuck initializing upload.
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#781 [17:53] * Jero [webchat@host204.190-228-229.telecom.net.ar] has joined #minecrafthelp
#782 [17:53] <Jero> hi
#783 [17:55] <Jero> help me!
#784 [17:56] <Jero> It does not let me play for this: Pixel format does not support acceleration
#785 [17:56] <Jero> what I do?
#786 [17:58] <Lurks> Jero your system is unable to run minecraft
#787 [17:58] <Lurks> Jero https://help.mojang.com/customer/portal/articles/928791
#788 [17:59] <Jero> Lurks thank you
#789 [18:00] <Jero> I ´m so sad :(
#790 [18:12] * Fulich [webchat@c-24-126-241-106.hsd1.ga.comcast.net] has joined #minecrafthelp
#791 [18:12] <mattym> Jero, You may just need to update something.
#792 [18:12] <mattym> ??> Jero win/dxdiag
#793 [18:12] <Absol> Jero: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#796 [18:14] <Jero> Thank you
#797 [18:14] <Jero> Thank you
#798 [18:14] * Jero [webchat@host204.190-228-229.telecom.net.ar] has left #minecrafthelp
#799 [18:14] <Jero> Thank you
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#802 [18:15] <Fulich> I try to launch Minecraft, and I get the error message Unable to save download. ja_jp.json. I don't have bytefence. I have tried running malwarebytes, adwcleaner, updating graphics card, restarting computer. I have done a HiJackThis and here is the results. Please helpppp!
#803 [18:16] * yero818 [webchat@cpe-76-174-151-192.socal.res.rr.com] has joined #minecrafthelp
#804 [18:16] <Fulich> https://paste.ubuntu.com/p/BvJm62js5b/
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#810 [18:24] <Brenna> Heya! I haven't been able to join my friends server if I'm at home for a while now. We can only play on the same multiplater server if we're in the same house. I have our upload/download speeds if that helps. Is there anything we can do to fix this? We
#811 [18:24] <matute4ar> Hi, I would really appreciate some direction for activating the dragon eggs
#812 [18:25] * mitchgrizz [webchat@c-24-8-97-14.hsd1.co.comcast.net] has joined #minecrafthelp
#813 [18:25] <matute4ar> I followed some youtube tutorial but unsuccessfuly
#814 [18:25] <matute4ar> any suggestion?
#815 [18:25] <mitchgrizz> i purchesed the wrong edtion for mnecraft i wanted windows but got java
#816 [18:26] <mitchgrizz> can i getr a refund
#817 [18:27] <mattym> ??> mitchgrizz account/refund
#818 [18:27] <Absol> mitchgrizz: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#822 [18:29] <yero818> can anyone help with login issues
#823 [18:29] <yero818> nobody?
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#829 [18:33] <iMax> I have the Minecraft and I downloaded it from the site mojang official
#830 [18:34] * Adderral [webchat@ool-4a598168.dyn.optonline.net] has joined #minecrafthelp
#831 [18:34] <Adderral> helllo
#832 [18:34] <Adderral> I have a problem- when I attempt to launch minecraft, it crashes, with all versions except 1.0 In addition to that, it also freezes on "Loading Terrain", then crashes. Any ideas?
#833 [18:35] <CapFan67> Adderral, When it 1.14 crashes, do you get a dialog box with "more details" link?
#834 [18:35] <Adderral> No, I use 1.13.2
#835 [18:35] <Adderral> I shall try 1.14 right now!
#836 [18:36] <Adderral> (also this issue appears to extend to all versions except the 1.0 version, not sure about 1.14)
#837 [18:36] <Brenna> I can't connect to a friends world on bedrock 1.12.4 unless we're in the same house. Is there any way we can fix this?
#838 [18:36] <CapFan67> Adderral, I was just making sure you're not troubleshooting 1.0. We can't help you there. We work with current version, but still do our best with 1.13.2
#839 [18:36] <Adderral> Yeah, don't worry. 1.14 is crashing on launch up.
#840 [18:37] <CapFan67> ??> Brenna bedrock/support
#841 [18:37] <Adderral> 1.13.2 either crashes on launch up or loading terrain
#842 [18:37] <Absol> Brenna: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#843 [18:37] <Adderral> same wit other versions
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#845 [18:37] <matute4ar> Hi, I would really appreciate some direction for activating the dragon eggs. I followed some youtube tutorial but unsuccessfuly. I don't now how to put them the saddle too...
#846 [18:37] <Adderral> Do you have a discord? I can screenshare the issue there if you would like.
#847 [18:37] <Adderral> matute this is for technical issues.
#848 [18:37] <CapFan67> Adderral, ...the question was, does your crash dialog say "more details" as a clickable link?
#849 [18:37] <Adderral> Checking as of now, my bad.
#850 [18:38] <matute4ar> sorry thanks
#851 [18:38] <matute4ar> sorry thanks
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#854 [18:38] <Adderral> No, it doesn't
#855 [18:39] <Adderral> Process crashed with exit code -805306369
#856 [18:39] <Adderral> thats the error I get.
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#859 [18:39] <CapFan67> Adderral, -805306369 is usually either incompatible software or corrupted assets. Let's see what's running on your machine:
#860 [18:39] <CapFan67> ??> Adderral tools/hjt
#861 [18:40] <Absol> Adderral: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#862 [18:40] <Absol> Adderral: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#863 [18:40] <Adderral> okay
#864 [18:40] <CapFan67> Adderral, HJT will create a report of running programs. You'll provide a link to your paste, and I'll scan for programs known to cause your crash/error code.
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#866 [18:40] <Adderral> https://paste.ubuntu.com/p/rswx4V8MPj/
#867 [18:40] <Adderral> that's the log it gave me
#868 [18:42] <CapFan67> Adderral, You have two issues: (1) Disable the Overlay in both Discord and Overwolf settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#869 [18:42] <CapFan67> ??> Adderral av/adwcleaner
#870 [18:42] <Absol> Adderral: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#871 [18:42] <Adderral> Okay.
#872 [18:42] <Absol> Adderral: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#873 [18:42] <Adderral> how do i disable te overlay in both discord and ioverwolf
#874 [18:42] <Adderral> overwolf*
#875 [18:43] <Adderral> disabled discord, how about overwolf?
#876 [18:43] <CapFan67> Adderral, In the Discord settings, and in the Overwolf settings. ...Actually, I recommend running the cleaner, rebooting and then testing. If you *still* get the error code, then go check your overlay settings.
#877 [18:43] <Adderral> okay.
#878 [18:43] <Adderral> also, what is premier bundle?
#879 [18:43] <CapFan67> Adderral, http://support.overwolf.com/knowledge-base/overwolf-game-settings/
#880 [18:44] <Adderral> okay, i'm going to restart then join back, is that okay?
#881 [18:44] <CapFan67> Adderral, PremierOpinion is software you inadvertently installed while installing something else. There was a check box offering it, and you didn't say no.
#882 [18:44] <Adderral> alright
#883 [18:44] <CapFan67> Adderral, It spys on you and gives you opinion polls to take now and then.
#884 [18:45] <Adderral> ouch
#885 [18:45] <Adderral> okay, im gonna restart is that okay?
#886 [18:45] <CapFan67> Adderral, Yup. Head back and let us know if Minecraft is still crashing, or if it's all working after the reboot.
#887 [18:46] <iMax> I downloaded the minecraft from the official Mogang website and I want to add the mods, but I do not have a minecraft file, so can you give me a link to download the file only (without the game)?
#888 [18:47] * Adderral [webchat@ool-4a598168.dyn.optonline.net] has joined #minecrafthelp
#889 [18:47] <Adderral> Running minecraft!
#890 [18:47] <CapFan67> iMax, Mods require 3rd party software that we don't support here.
#891 [18:47] <CapFan67> Adderral, *holds breath*
#892 [18:47] <Adderral> *clutches buttcheeks*
#893 [18:47] <CapFan67> ??> iMax mods
#894 [18:47] <Absol> iMax: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#895 [18:47] <Absol> iMax: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#896 [18:47] <Adderral> BLOODY HELL
#897 [18:47] <Adderral> IT WORKED
#898 [18:47] <Adderral> I LOVE YOU
#899 [18:48] <Adderral> okay, now how do i pay?
#900 [18:48] <CapFan67> Adderral, PremierOpinion strikes again.
#901 [18:48] <Adderral> do you guys accept paypal
#902 [18:48] <CapFan67> Adderral, hehe =) I'm very glad it's working. Enjoy!
#903 [18:48] <Lurks> Adderral hahahahahahha
#904 [18:48] <Adderral> hm?
#905 [18:48] <Adderral> thank you
#906 [18:48] <Adderral> is there a payment link somewhere
#907 [18:49] <Adderral> I only have paypal is that okay
#908 [18:49] * Charles [webchat@c-69-248-115-127.hsd1.nj.comcast.net] has joined #minecrafthelp
#909 [18:49] <Charles> hello
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#911 [18:49] <CapFan67> Adderral, No. We're strictly volunteer, and do this for the enjoyment. Very kind of you to offer.
#912 [18:49] * Charles is now known as Guest1407
#913 [18:49] <Adderral> Okay, do you want a tip :D
#914 [18:49] <iMax> I downloaded the game and did not come with the Minecraft file. How do I download it?
#915 [18:51] <Guest1407> 111
#916 [18:51] <CapFan67> iMax, You said you needed help installing mods. We don't do that. If you're having trouble finding files, I'm not familiar with Linux, and can't help you much. Perhaps another helper can work with you, if you can clarify your question.
#917 [18:51] <Guest1407> I have my transaction ID and original email is there any way to recover my account
#918 [18:52] * xd_gang [webchat@cpe-67-11-109-217.satx.res.rr.com] has joined #minecrafthelp
#919 [18:52] <CapFan67> Guest1407, Yes. You will need to contact Mojang Support, and with your Transaction ID, the recovery should be easy. Do you need a link to Mojang Support?
#920 [18:52] <Guest1407> Yes. How long does it take them to respond?
#921 [18:52] <CapFan67> ??> Guest1407
#922 [18:52] <CapFan67> ??> Guest1407 account/send-email
#923 [18:52] <Absol> Guest1407: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#924 [18:53] <Absol> Guest1407: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#925 [18:53] <CapFan67> Guest1407, The first link is the form. The second link discusses response time.
#926 [18:53] <iMax> Man, I'm playing Minecraft on a imac device and I want to download the file called Minecraft, but I don't have
#927 [18:53] <Guest1407> okay so does that mean I have to wait 2 months....
#928 [18:53] <CapFan67> Guest1407, Closer to 5 weeks, but sadly yes.
#929 [18:54] <xd_gang> I'm having trouble installing Minecraft, can anyone help me?
#930 [18:54] <CapFan67> xd_gang, what trouble are you having?
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#932 [18:56] <iMax> I'm playing Minecraft on a imac device and I want to download the file called Minecraft, but I don't have
#933 [18:56] <xd_gang> When I try to install Minecraft, it gives me the error saying "The installer has insufficient privileges to access this directory: C:\ProgramData\Microsoft
#934 [18:56] <xd_gang> \Windows\Start Menu\Programs\Minecraft Launcher
#935 [18:56] * Joejoebinks693 [webchat@cpe-24-198-183-22.maine.res.rr.com] has joined #minecrafthelp
#936 [18:57] <iMax> I'm playing Minecraft on a imac device and I want to download the file called Minecraft, but I don't have
#937 [18:57] <CapFan67> xd_gang, The .msi installer should prompt you for Admin rights to install, and you shouldn't have those permissions issues. Are you installing on a computer that's managed by an IT department?
#938 [18:57] <Joejoebinks693> I tried signing in to my minecraft account on minecraft Nintendo switch and it signed me in to someone else's
#939 [18:58] <xd_gang> I am not, it is my personal Desktop. It asks me for admin rights and I give the installer access.
#940 [18:58] <iMax> I'm playing Minecraft on a imac device and I want to download the file called Minecraft, but I don't have
#941 [18:58] <CapFan67> ??> Joejoebinks693 bedrock/support
#942 [18:58] <Absol> Joejoebinks693: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#943 [18:59] <iMax> I'm playing Minecraft on a imac device and I want to download the file called Minecraft, but I don't have
#944 [18:59] <CapFan67> xd_gang, ...and yet, has insufficient privilege to install the game...
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#946 [19:01] <iMax> I'm playing Minecraft on a imac device and I want to download the file called Minecraft, but I don't have
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#953 [19:48] <nickgoss7> hello i'm having the problem of my minecraft account suddenly not registering that i bought the game and now i can only play the demo version
#954 [19:51] <CubeTheThird> nickgoss7, can you login to account.mojang.com/me
#955 [19:52] <nickgoss7> yes i can log in securely
#956 [19:53] <CubeTheThird> nickgoss7, do you see your minecraft username on that page?
#957 [19:53] <nickgoss> i do not
#958 [19:53] * nickgoss [webchat@107-143-46-28.lightspeed.dybhfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#959 [19:54] <nickgoss7> i do not
#960 [19:54] <CubeTheThird> nickgoss7, what is your minecraft username?
#961 [19:54] <nickgoss7> nickgoss
#962 [19:55] <CubeTheThird> nickgoss7, hmm well the name is still registered. Perhaps you're logging in with the wrong email address?
#963 [19:56] <nickgoss7> i've tried other email addresses but i'm sure that this is the one i used previously
#964 [19:57] <CubeTheThird> nickgoss7, hmm the only thing I can recommend in that case is contacting Mojang about this issue
#965 [19:57] <CubeTheThird> ??> nickgoss7 mojang/email
#966 [19:57] <Absol> nickgoss7: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#967 [19:57] <Absol> nickgoss7: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#968 [19:57] <nickgoss7> alright thank you
#969 [20:01] * pingoo [webchat@14-202-104-1.static.tpgi.com.au] has joined #minecrafthelp
#970 [20:02] <pingoo> helloo
#971 [20:03] <pingoo> so i have an old email account which i can no longer access which used to be my minecraft account. i want to redownload it although dont want to repurchase. because it was done so long ago i dont know how i paid and cannot find any recepits in my paypal (possibly doesnt date back that far)
#972 [20:03] <pingoo> and i cant log into my old account cause the password doesnt work and i cant chage it cause i cant access the email inbox
#973 [20:03] <pingoo> HELLLLLPPPPP
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#978 [20:07] * jake is now known as Guest53716
#979 [20:09] <Guest53716> as i'm trying to open minecraft 1.14 it says "unable to save download. ta_in.json"?
#980 [20:09] <CubeTheThird> ??> Guest53716 tools/hjt
#981 [20:09] <Absol> Guest53716: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#982 [20:09] <Absol> Guest53716: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#983 [20:11] <Guest53716> sorry turns out it was just a busted version thank you though
#984 [20:11] <CubeTheThird> no worries
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#988 [20:19] <Nightmaster66> I used to have an account under Nightmaster66 email is jordon0106@yahoo.com was it deleted?
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#990 [20:30] * Noobily [webchat@134.28.84.69.static.srtnet.com] has joined #minecrafthelp
#991 [20:32] <Noobily> Hi, I've been having trouble with migrating my account. It says my username has already been turned into a migrated account but anytime I try my emails to get in they don't exist as mojang accounts. I also can't get the mojang account to email me password information to potentially help because anytime I use my emails it says it will send if there
#992 [20:32] <Noobily> is an email relating to it, but a message never sends. I'
#993 [20:33] <Noobily> I'm 90% certain if I would have migrated my account I would use the email I've tried logging in on multiple times. So I don't know how to fix the issue
#994 [20:33] * dan [webchat@c-68-83-211-7.hsd1.md.comcast.net] has joined #minecrafthelp
#995 [20:35] <dan> so im getting the Unable to save download. ja_jp.json, I don't have ByteFence or any incompatible program. Any solutions?
#996 [20:37] <Noobily> Do these chat groups allow for multiple people to be helped at once?
#997 [20:38] <Noobily> I'm also here to be assisted
#998 [20:39] <Lurks> Noobily yes, we're all volunteers, they can be busy before they see this chat
#999 [20:43] * Range [webchat@173.17.33.212] has joined #minecrafthelp
#1000 [20:44] <Range> How do i get minecraft windows 10 edition
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#1002 [20:55] <CubeTheThird> Noobily, what's your minecraft username?
#1003 [20:55] * Ghost8491 [webchat@188.49.146.34] has joined #minecrafthelp
#1004 [20:56] <Ghost8491> Why don't I have a minecraft file?
#1005 [20:57] <Lurks> Ghost8491 i'm not sure what you mean by that
#1006 [20:59] <Ghost8491> When the game is loaded, it comes with a file called Minecraft, but I haven't found it.
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#1009 [21:06] <Gary> my realm is logging people into different saved times.
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#1011 [21:06] <dan> so im getting the Unable to save download. ja_jp.json, I don't have ByteFence or any incompatible program. Any solutions?
#1012 [21:07] * GianZare [webchat@181.67.168.174] has joined #minecrafthelp
#1013 [21:08] <GianZare> What happens is that I do not play Minecraft for a long time and I forgot the password and the username and I do not get notifications to my email
#1014 [21:08] <CubeTheThird> Gary, what do you mean?
#1015 [21:08] <CubeTheThird> ??> dan tools/hjt
#1016 [21:08] <Absol> dan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1017 [21:08] <Absol> dan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1018 [21:09] <CubeTheThird> GianZare, you will have to contact Mojang for assistance
#1019 [21:09] <CubeTheThird> ??> GianZare mojang/email
#1020 [21:09] <Absol> GianZare: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1021 [21:09] <Absol> GianZare: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1022 [21:10] <GianZare> What happens is that I can not find a solution
#1023 [21:10] <Ghost8491> When the game is loaded, it comes with a file called Minecraft, but I haven't found it.
#1024 [21:11] <Gary> players are not all in the realm together and we have tried to figure out who is in the correct game'
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#1027 [21:20] <Gary> It acts like I have more than one realm or saved times and puts some players in each. Getting everyone together has been hard.
#1028 [21:21] * agenteps4 [webchat@ip68-98-182-120.dc.dc.cox.net] has joined #minecrafthelp
#1029 [21:21] <agenteps4> hello?
#1030 [21:21] <CubeTheThird> hello agenteps4
#1031 [21:21] <CubeTheThird> Gary, so it's the same world, but different "versions"?
#1032 [21:21] <Gary> yes
#1033 [21:22] <CubeTheThird> Gary, do all players see the same changes made to the world?
#1034 [21:22] <Gary> no
#1035 [21:23] <CubeTheThird> Gary, hmm sounds like they are somehow in different instances of it. Are all players living in the same region(s)?
#1036 [21:23] <Gary> yes
#1037 [21:24] <CubeTheThird> Gary, hmm that's very odd. Can you have all the players try joining a minigame?
#1038 [21:24] <Gary> but figuring out the latest one has been hard
#1039 [21:25] <agenteps4> i closed my minecraft account, but i wanna reopen it
#1040 [21:25] <agenteps4> can anyone help?
#1041 [21:25] <CubeTheThird> agenteps4, you will have to contact Mojang about this
#1042 [21:25] <CubeTheThird> ??> agenteps4 mojang/email
#1043 [21:25] <Absol> agenteps4: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1044 [21:25] <Absol> agenteps4: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1045 [21:27] <Gary> I am waiting for a reply from Mojang but thought I would try this too
#1046 [21:29] <Gary> My realm has other issues but this is the worst one.
#1047 [21:29] <CubeTheThird> Gary, sorry if I didn't get the response, but did you try having all players join a minigame?
#1048 [21:30] <Gary> no
#1049 [21:31] <CubeTheThird> Gary, can you try that? I want to see if it will reset the servers
#1050 [21:31] <Gary> I can
#1051 [21:34] <Gary> Today we have been put together so far but have had issues of being kicked
#1052 [21:41] <CubeTheThird> Gary, hmm very odd indeed. Might be an issue with the hosting service. Apart from swapping out worlds/minigames, I can't recommend anything else apart from Mojang support
#1053 [21:41] <Noobily> CubeTheThird, my mincraft username is "noobilyjubily666", sorry for taking so long to respond
#1054 [21:42] <CubeTheThird> Noobily, well that name is still registered and is migrated, so if you aren't able to access the account you'll have to contact Mojang about this
#1055 [21:42] <CubeTheThird> ??> Noobily mojang/email
#1056 [21:42] <Absol> Noobily: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1057 [21:42] <Absol> Noobily: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1058 [21:43] <Noobily> I emailed them on the 7th i believe, but they haven't gotten back yet
#1059 [21:43] <CubeTheThird> Noobily, ya unfortunately the wait times are on the higher side at the moment
#1060 [21:43] <Noobily> So i came here wondering if there was another solution
#1061 [21:43] <Noobily> Ah, okay. I understand
#1062 [21:44] <CubeTheThird> Noobily, sadly because we are but volunteers here, we don't have any control over accounts
#1063 [22:02] <Gary> We did the minigame thing and it let us both back in the same realm time.
#1064 [22:05] <Gary> Until other get on I will not know if this helped. It did not help other server issues though
#1065 [22:07] <Gary> member list is still broken as well as the friends list
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#1067 [22:13] <CB_Phantom> Hello?
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#1072 [22:27] <Mikiflyr> Hey! My problem is as such: I just got a new computer, and I tried to reinstall Minecraft. Problem is, when I attempt to open up Minecraft, the following message pops up: "Unable to start Minecraft, if you are running from a dmg, please drag to Applications and try again"
#1073 [22:27] <Mikiflyr> Is there anything I can do to alleviate my problem?
#1074 [22:30] * SenorMoore [webchat@c-73-244-20-14.hsd1.fl.comcast.net] has joined #minecrafthelp
#1075 [22:30] <SenorMoore> Hey
#1076 [22:30] <SenorMoore> Would someone be able to help me with a question I have?
#1077 [22:36] * Slendy [webchat@cpe-120-156-143-88.wb02.wa.asp.telstra.net] has joined #minecrafthelp
#1078 [22:37] <Slendy> When i log in to minecraft it says i could not connect to server
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#1084 [22:57] <thedsneezy> Hey, I never redeemed my Minecraft windows 10 edition code but it says i already redeemed it. Is there anyway i can get my code back so i can play with my friends?
#1085 [22:58] * lolineedhelp [webchat@47.156.142.71] has joined #minecrafthelp
#1086 [22:59] <lolineedhelp> I get an error with the Minecraft 1.14 as I would get that "Unable to save download" error. I have noticed that this would happen for all 1.14 versions, whether it would be snapshots or the pre-releases. This error does not occur when I try playing Minecraft at 1.13.2
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#1093 [23:25] <Ryan2> hello I was wondering what to do if my account was stolen
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#1098 [23:37] <gamerjay> it won't download
#1099 [23:38] <gamerjay> I need heeeeeeeeeeeeeeeeeeeeeeeeeeeeeelp
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#1102 [23:40] <David> Does anyone know how to solve the io.netty.channel.abstractchannel$annotatedconnectexception issue
#1103 [23:40] <David> to be able to join servers
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