#1 [00:01] * cooliochill [webchat@c-24-10-116-90.hsd1.ca.comcast.net] has joined #minecrafthelp
#2 [00:04] <cooliochill> Hello! I'm having an issue with opening minecraft through the launcher; I am getting an "Unable to save download" error. I have the error pasted below
#3 [00:05] <cooliochill> https://paste.gg/p/anonymous/d779bddd36204a56b1929fd775ebc0cb
#4 [00:07] <cooliochill> I have uninstalled every conflicting program and have no programs like bytefence or any of the ones listen on the minecraft website
#5 [00:07] <mattym> ??> cooliochill tools/hjt
#6 [00:07] <Absol> cooliochill: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#7 [00:07] <Absol> cooliochill: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#8 [00:13] <cooliochill> Here you go. https://paste.ubuntu.com/p/dQ8xxnqxsq/
#9 [00:14] <mattym> cooliochill, Are you currently connected to the internet from a home connection?
#10 [00:16] <cooliochill> yes
#11 [00:16] <mattym> ??> cooliochill av/adwcleaner
#12 [00:16] <Absol> cooliochill: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#13 [00:16] <Absol> cooliochill: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#14 [00:19] * cooliochill [webchat@c-24-10-116-90.hsd1.ca.comcast.net] has joined #minecrafthelp
#15 [00:20] <cooliochill> I ran the malwarebytes adwcleaner.exe and used it to do a basic repair, causing me to restart my computer, but the issue has not fixed itself.
#16 [00:23] <mattym> cooliochill, Any chance you are low on space on your computer?
#17 [00:24] <cooliochill> i have 75 GB left on my SSD and 400 GB left on my hard drive
#18 [00:25] <mattym> cooliochill, Try right clicking the launcher shortcut and selecting Run as Administrator.
#19 [00:25] <cooliochill> I just did that, but still am getting the same error
#20 [00:26] <mattym> cooliochill, Normally this error would be caused by something on the computer blocking file download/save. But everything seems to be in order.
#21 [00:27] <mattym> cooliochill, The odd thing is, you are the second person today that has had the issue with none of the usual causes.
#22 [00:27] <mattym> cooliochill, Only thing in common seems to be you both have Comcast as an ISP.
#23 [00:27] <mattym> cooliochill, Could be an issue on their end.
#24 [00:30] <cooliochill> That seems plausible, but that's really unfortunate. I guess I should just wait it out for now
#25 [00:43] * Rodrigo_Riv [webchat@dsl-189-233-138-62-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#26 [00:43] <Rodrigo_Riv> Hey!
#27 [00:43] <Rodrigo_Riv> Anyone there?
#28 [00:47] <Rodrigo_Riv> https://paste.gg/p/anonymous/68fd9813e36f4767b2ae7601f0eeec6e
#29 [00:47] <Rodrigo_Riv> English isn't my native tongue so, the game is in Spanish
#30 [00:49] <Rodrigo_Riv> I tried to join using other launchers but it gives me this error||| error could not create the java virtual machine
#31 [00:49] <Rodrigo_Riv> Hope someone helps me
#32 [00:52] <Rodrigo_Riv> Anyone?
#33 [00:57] * BatimRS [webchat@81.25.78.135] has joined #minecrafthelp
#34 [00:58] <Rodrigo_Riv> ?
#35 [01:00] <BatimRS> HELLO
#36 [01:01] <BatimRS> I'm on the subject I was hacked changed my email to another
#37 [01:03] * twinkieslinky [webchat@c-76-125-218-137.hsd1.oh.comcast.net] has joined #minecrafthelp
#38 [01:04] <twinkieslinky> so what do I do if I cant remember my Minecraft login because my account was made when I was stupid young ?
#39 [01:05] <BatimRS> Hello I got hacked changed email account I can't login I changed the password, not what pomogite please thanks can pay
#40 [01:06] <BatimRS> не так вы поняли меня взломали сменили почту аккаунта помогити решить это проблему повторяю могу заплатить
#41 [01:06] <BatimRS> not so you understood I was hacked changed email account pomogite to solve this problem I repeat can pay
#42 [01:07] <BatimRS> I just Russian and I write through perevodchik and he cheto very bad kopirovat
#43 [01:13] <BatimRS> кто в сети из помощников помогите мне пожалуйста если не трудно могу заплатить
#44 [01:13] <BatimRS> who is in the network of the assistants help me please if not difficult can pay
#45 [01:14] <Andrio> BatimRS, you changed the password?
#46 [01:14] <BatimRS> Yes I replaced and nothing to acquire not helped
#47 [01:17] <BatimRS> I have not included in the account someone hacked changed email and password please help me if not difficult(
#48 [01:20] <Andrio> ??> BatimRS account/send-email
#49 [01:20] <Absol> BatimRS: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#50 [01:20] <Absol> BatimRS: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#51 [01:22] * BatimRS [webchat@81.25.78.135] has quit. (Quit: webchat.esper.net)
#52 [01:24] * Yeet [webchat@cpe-110-140-78-123.vb05.vic.asp.telstra.net] has joined #minecrafthelp
#53 [01:28] <Yeet> I joined a server with my friend 2 days ago and when i try to join now it says "Java.io.IOExecption: Packet 0/27 (if) was larger than I expected, found 143 bytes extra whilst reading packet 27"
#54 [02:56] * Gary [webchat@c-73-96-42-161.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
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#56 [04:12] * f0rky [webchat@cpe-70-112-153-150.austin.res.rr.com] has joined #minecrafthelp
#57 [04:13] <AJ> Hey, I have been trying for days to get a PS4 controller to work on my iMac but I cannot do it. Is this possible and how? please its driving me nuts. Thanks
#58 [04:21] * f0rky [webchat@cpe-70-112-153-150.austin.res.rr.com] has quit. (Quit: webchat.esper.net)
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#61 [04:23] <Burst> hello
#62 [04:23] <Burst> I need help
#63 [04:24] <Burst> anyone there
#64 [04:25] * Burst [webchat@cpe-101-180-93-141.nb02.nsw.asp.telstra.net] has joined #minecrafthelp
#65 [04:26] <Burst> hello is someone there I need help
#66 [04:45] * nao [webchat@61-231-82-173.dynamic-ip.hinet.net] has joined #minecrafthelp
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#73 [06:34] * Rick [webchat@85.188.154.143] has joined #minecrafthelp
#74 [06:34] <Rick> hey
#75 [06:35] * Lord_of_Life [~Lord@46.217.156.11] has joined #minecrafthelp
#76 [06:35] * Rick [webchat@85.188.154.143] has quit. (Client Quit)
#77 [06:36] * dffg [webchat@178.128.96.176] has joined #minecrafthelp
#78 [06:36] <dffg> hagunaka hagunaka!
#79 [06:37] <dffg> hululululululul
#80 [06:37] <dffg> anyone here?
#81 [06:37] <dffg> OMG?
#82 [06:37] <dffg> FUCK you!
#83 [06:37] <Absol> dffg: Please keep it civil
#84 [06:37] <dffg> i am awesome!
#85 [06:37] <dffg> Absol HI!
#86 [06:37] <dffg> you a bot?
#87 [06:37] <dffg> fuck
#88 [06:37] * Absol kicked dffg from #minecrafthelp (Reason: ffg :Keep it civilized, you are just a human being)
#89 [07:13] * HelpMeImDesperate [webchat@bb219-75-86-2.singnet.com.sg] has joined #minecrafthelp
#90 [07:13] <HelpMeImDesperate> Why does it say this java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#91 [07:14] <HelpMeImDesperate> Please help
#92 [07:14] <HelpMeImDesperate> Its in my name
#93 [07:14] <HelpMeImDesperate> is anyone online?
#94 [07:16] <HelpMeImDesperate> Please
#95 [07:16] * HelpMeImDesperate [webchat@bb219-75-86-2.singnet.com.sg] has quit. (Client Quit)
#96 [08:05] * urielsalis [~urielsali@irc.urielsalis.me] has joined #minecrafthelp
#97 [08:05] * urielsalis is now known as Guest35377
#98 [08:05] * ItsYourBoy0567 [webchat@185-132-107-126.dynamic.lounea.fi] has joined #minecrafthelp
#99 [08:05] <ItsYourBoy0567> i cant get in my minecraft
#100 [08:06] <CapFan67> ItsYourBoy0567, What happens when you try?
#101 [08:07] <ItsYourBoy0567> its say unable to create directory
#102 [08:08] <CapFan67> ItsYourBoy0567, When you get that error, do you see a "more details" link?
#103 [08:08] <ItsYourBoy0567> yes
#104 [08:08] <CapFan67> ItsYourBoy0567, Click the link. Copy the full text that you see and make a paste. Absol will give you instructions:
#105 [08:08] <CapFan67> ??> ItsYourBoy0567 paste
#106 [08:09] <Absol> ItsYourBoy0567: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#107 [08:17] * JJ [webchat@ip2504f80a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#108 [08:17] <JJ> Havent played or used my old Account since over 6 or 7 years now im having trouble getting back in
#109 [08:18] <CapFan67> JJ, What happens when you try to login?
#110 [08:18] <JJ> it tells me wrong password, then when i request a password change no email is send to me
#111 [08:19] <CapFan67> JJ, Have you checked your junk/spam folders?
#112 [08:19] * Puppe [webchat@mobile-access-bcee3d-75.dhcp.inet.fi] has joined #minecrafthelp
#113 [08:19] <JJ> but when i research it, its the same email that i used to play and after some research i found that it has been migrated 19.03.2016 but i dont think that was me. yes ive checked the spam folder but its not there
#114 [08:19] * ItsYourBoy0567 [webchat@185-132-107-126.dynamic.lounea.fi] has joined #minecrafthelp
#115 [08:20] <CapFan67> JJ, If your account was migrated by someone else, it's likely been stolen. In that case, you'd need to contact Mojang Support. Do you need a link?
#116 [08:20] <JJ> that would be great :)
#117 [08:20] <CapFan67> ??> JJ account/send-email
#118 [08:21] <Absol> JJ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#119 [08:21] <Puppe> I can't login to my Mojang account
#120 [08:21] <Absol> JJ: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#121 [08:21] <JJ> thank you
#122 [08:21] <JJ> have a nice weekend <3
#123 [08:21] <CapFan67> JJ, You too.
#124 [08:21] <CapFan67> Puppe, What happens when you try to login?
#125 [08:21] <ItsYourBoy0567> I cant get in my minecraft and its says Unable to create directory
#126 [08:21] <JJ> will take me some time to find that transaction ID but im gonna find it
#127 [08:21] <CapFan67> ItsYourBoy0567, Did you create that paste from the "more details" dialog?
#128 [08:21] <Puppe> When i try to click "Login", nothing happens
#129 [08:22] * JJ [webchat@ip2504f80a.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#130 [08:22] <CapFan67> Puppe, That's sometimes caused by malware on your computer. Let's take a look:
#131 [08:22] <ItsYourBoy0567> it needs to sing in
#132 [08:22] <CapFan67> ??> Puppe tools/hjt
#133 [08:22] <Absol> Puppe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#134 [08:22] <Absol> Puppe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#135 [08:22] <CapFan67> ItsYourBoy0567, You don't need to sign in or create an account to make the paste.
#136 [08:22] <Puppe> Alright ill try that
#137 [08:23] <CapFan67> ItsYourBoy0567, You simply copy your text to the content field and name to the poster field, then click "Paste!"
#138 [08:23] <CapFan67> ItsYourBoy0567, Once you have the new page, you give us the URL/Link to the page.
#139 [08:27] <Puppe> Here's the link: https://paste.ubuntu.com/p/wVbbPdBVD6/
#140 [08:28] <CapFan67> ??> Puppe info/mcleaks
#141 [08:28] <Absol> Puppe: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#142 [08:28] <Absol> Puppe: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#143 [08:28] <CapFan67> ??> Puppe win/hosts/edit
#144 [08:28] <Absol> Puppe: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#145 [08:28] <Absol> Puppe: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#146 [08:28] <CapFan67> Puppe, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. By running MCLeaks, You gave thieves your password.
#147 [08:36] <Puppe> Do i need to open the "hosts" file in notepad?
#148 [08:37] <CapFan67> Puppe, The instructions are very clear. run notepad as Admin, then open the path and file listed.
#149 [08:37] <CapFan67> ??> Puppe win/hosts/edit
#150 [08:37] <Absol> Puppe: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#151 [08:37] <Absol> Puppe: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#152 [08:39] <Puppe> What do i when its opened? it says this in notepad when i open it 35.156.90.191 authserver.mojang.com
#153 [08:39] <Puppe> 35.156.90.191 sessionserver.mojang.com
#154 [08:40] <CapFan67> Puppe, Remove all lines with Mojang, as instructed above, then save
#155 [08:40] * FatEggNub [webchat@194.14.19.100] has joined #minecrafthelp
#156 [08:40] <Puppe> Alright
#157 [08:40] * Xerrorable [webchat@wlan237187.mobiel.utwente.nl] has joined #minecrafthelp
#158 [08:40] <FatEggNub> Why is my minecraft always crashing?
#159 [08:40] <FatEggNub> When i try to launch
#160 [08:41] <CapFan67> FatEggNub, Do you get an error dialog box with a "more details" link?
#161 [08:41] <Xerrorable> Hi, how long does it generally take for Mojang to get into contact with me? I sent them an email a week ago, but have not received any answers.
#162 [08:42] <FatEggNub> No it just says "not respond"
#163 [08:42] <FatEggNub> Or somthing like that
#164 [08:42] <FatEggNub> It's on Swedish so
#165 [08:42] <CapFan67> Xerrorable, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#166 [08:42] <Xerrorable> Thx
#167 [08:42] <Puppe> Alright, it worked! Thank you so much!
#168 [08:42] <CapFan67> FatEggNub, "not responding" states are often caused by incompatible software. Let's look:
#169 [08:42] <Puppe> Have a nice weekend!
#170 [08:42] <CapFan67> Puppe, ....
#171 [08:42] <CapFan67> Puppe, DOn't forget to change your password.
#172 [08:43] <CapFan67> ??> FatEggNub tools/hjt
#173 [08:43] <Absol> FatEggNub: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#174 [08:43] <Absol> FatEggNub: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#175 [08:43] <Puppe> Yeah i'll do it right away
#176 [08:43] * Star_chyme [webchat@cpe-174-98-166-217.cinci.res.rr.com] has joined #minecrafthelp
#177 [08:44] <FatEggNub> Alright
#178 [08:44] * Xerrorable [webchat@wlan237187.mobiel.utwente.nl] has quit. (Client Quit)
#179 [08:44] <Star_chyme> Ive contacted official mojang about this multiple times. they only replied once and it was a "sorry for the inconvenience" thing... I am paying monthly for a realm I deserve better support. is there any way to contact nojang about a realm problem and get support sooner than a week?
#180 [08:44] <FatEggNub> https://paste.ubuntu.com/p/YVD2kDw9W8/
#181 [08:45] <CapFan67> FatEggNub, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#182 [08:45] <CapFan67> ??> FatEggNub av/adwcleaner
#183 [08:45] <Absol> FatEggNub: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#184 [08:45] <Absol> FatEggNub: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#185 [08:45] <CapFan67> Star_chyme, email is the only support path, and their response time is currently between 5-6 weeks.
#186 [08:46] <Star_chyme> that's bull... peopel who are paying for realms should get faster support. I am wasting 7 a month on this and its unplayable for me
#187 [08:46] <FatEggNub> Alright thanks
#188 [08:46] <CapFan67> Star_chyme, I agree and wish that response times were much faster.
#189 [08:46] <Star_chyme> it kicks me every 15 minutes and it runs at 15 FPS. and its only the realm I pay for. other realms run fine
#190 [08:46] <Star_chyme> like... the heck??
#191 [08:47] <FatEggNub> Absol Do u need the log?
#192 [08:47] <FatEggNub> file
#193 [08:47] <Star_chyme> its not my wifi, and the world isn't corrupt.
#194 [08:47] <CapFan67> Star_chyme, If you download the world, do you have the same issue?
#195 [08:47] <Star_chyme> no
#196 [08:47] <Star_chyme> its just disconnectio0n issues
#197 [08:47] <Star_chyme> idk what the heck is happening.
#198 [08:47] <Star_chyme> it works fine for my other players
#199 [08:47] <Star_chyme> which makes less since
#200 [08:48] * FatEggNub [webchat@194.14.19.100] has quit. (Quit: webchat.esper.net)
#201 [08:48] <Star_chyme> its an account issue, I think the account is corrupt. I can't even send invites anymore, I have to send those codes to invite people
#202 [08:48] <Star_chyme> its anoying
#203 [08:48] <CapFan67> Star_chyme, So you can join other realms (in your region) and they work fine, and other players can join your realm (in your region) and it works fine? That's odd indeed.
#204 [08:48] <Star_chyme> half the players aren't even in my region. we have worldwide players.
#205 [08:49] <CapFan67> Star_chyme, Thus why I asked. If it's an issue with your specific region's datacenter, you'd need someone else in your region to test.
#206 [08:50] <CapFan67> Star_chyme, Do you have any friends in your area that you could test with, or test on their computer? Just thinking of ways to narrow down the cause.
#207 [08:50] <Star_chyme> oh well some players are in my region. and the thing is.. the realm worked fine for months. but once we ended the service and 3 months later, picked it up again. that's when it broke
#208 [08:50] * FatEggNub [webchat@194.14.19.100] has joined #minecrafthelp
#209 [08:50] <FatEggNub> Okay let me see if it works now
#210 [08:50] <CapFan67> Star_chyme, The more feedback you can provide to Mojang, the better chance you have of a solution.
#211 [08:50] <Star_chyme> I tried it on my phone and it worked. its only broke on switch console it seems.
#212 [08:50] <Star_chyme> but they use different wifi
#213 [08:50] <Star_chyme> so maybe its that? the switch has LAN
#214 [08:50] <FatEggNub> IT WORKEDS
#215 [08:50] <CapFan67> FatEggNub, Welcome back. Yup, run the game to test. Be patient on your fist launch. You may have lots of assets to download.
#216 [08:51] <FatEggNub> Worked*
#217 [08:51] <FatEggNub> It's already done :)
#218 [08:51] <FatEggNub> I have a good pc :)
#219 [08:51] <CapFan67> Star_chyme, "phone" - Ok.. Your reply time won't be 5-6 weeks. This is a Java Edition support channel, and Java Edition support is that time frame. For Bedrock edition, you should contact your platform
#220 [08:52] <Star_chyme> nintendo?
#221 [08:52] <CapFan67> Star_chyme, Ignore that last partial sentence.
#222 [08:52] <Star_chyme> they said to contact mojang
#223 [08:52] <Star_chyme> wait so reply time is longer for bedrock?
#224 [08:52] <Star_chyme> stupid microsoft... support your fans. cmon
#225 [08:52] <CapFan67> Star_chyme, Here are a couple of support resources.
#226 [08:52] <CapFan67> ??> Star_chyme bedrock/support
#227 [08:52] <Absol> Star_chyme: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#228 [08:53] <Star_chyme> oh my bad
#229 [08:53] <Star_chyme> so bassically. I'm not getting help. welp time to end my realm then. thanks anyway guys
#230 [08:53] <CapFan67> ??> Star_chyme http://bugs.mojang.com/
#231 [08:53] <Star_chyme> I don't blame you
#232 [08:53] <Star_chyme> I know you're the community
#233 [08:53] <CapFan67> Star_chyme, I wish we could help. Best of luck finding the solution.
#234 [08:53] <Star_chyme> nah, just gonna end it
#235 [08:54] <Star_chyme> if they don't wanna help their fans I'll just host a personal server
#236 [08:54] <Star_chyme> lags a bit more but no crashes
#237 [08:54] <Star_chyme> oh well
#238 [08:54] <FatEggNub> Absol and CapFan67 Thanks so much for the help it works now so im leaving this chat Thanks!
#239 [08:54] <CapFan67> FatEggNub, Glad to hear its working!
#240 [08:54] * David [webchat@24.55.162.45] has joined #minecrafthelp
#241 [08:54] <Star_chyme> oh btw
#242 [08:54] <David> Hello
#243 [08:54] <CapFan67> David, Hi
#244 [08:55] <Star_chyme> the problem was their with java too
#245 [08:55] <Star_chyme> that's why we switched
#246 [08:55] <Star_chyme> but I havn't used java in a bit. so idk what my password is anymore. ohwell
#247 [08:55] <CapFan67> Star_chyme, I *feels* like the Internet connection to your local data center. Search the JIRA to see if there are any other similar reports in your region.
#248 [08:56] <Star_chyme> I've found tons of reports on reddit but most are different timezones than me
#249 [08:56] <Star_chyme> it seems like its jsut an issue with realms
#250 [08:57] <David> i have an issue.. for some reason my friends are unable to join my world
#251 [08:57] <David> good mornig btw x)
#252 [08:58] <CapFan67> David, Are you at the same location as your friends, or are they connecting over the Internet?
#253 [08:58] <David> they are connecting over the internet on my xboxone
#254 [08:58] * Sarah [webchat@89.sub-174-204-11.myvzw.com] has joined #minecrafthelp
#255 [08:59] <Sarah> Hey, I think I got the wrong version for my laptop. I didn't realize it was a windows 10 laptop and that I can't run Java, so I can't use the Java edition.
#256 [08:59] * cooliochill [webchat@c-24-10-116-90.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#257 [08:59] <CapFan67> David, Ah, Bedrock. David, this is a Java Edition community support channel. For bedrock support, you might try the minecraftforums.
#258 [08:59] <CapFan67> Sarah, The Java Edition runs on all versions of Windows. Why can't you run Java Edition?
#259 [09:00] <Sarah> edge won't run java?
#260 [09:00] <Sarah> maybe i need to use explorer
#261 [09:00] <CapFan67> Sarah, Lucky for you, Minecraft is not a browser game.
#262 [09:00] <Sarah> don't have it?
#263 [09:00] <CapFan67> Sarah, You simply need to download the game installer. Do you need a link?
#264 [09:00] <Sarah> it's not working
#265 [09:01] <Sarah> uh yes please?
#266 [09:01] <CapFan67> Sarah, https://launcher.mojang.com/download/MinecraftInstaller.msi
#267 [09:01] <David> Thanx i will go there do you guys have a link by any chance ?
#268 [09:01] <CapFan67> David, https://www.minecraftforum.net/forums
#269 [09:02] <David> thanx guys have great day ✌🏻
#270 [09:03] * David [webchat@24.55.162.45] has quit. (Quit: webchat.esper.net)
#271 [09:03] <Sarah> okay it's loading. I sort of have to hotspot from my phone because wifi blocks things and is slow here
#272 [09:04] * Nate3 [webchat@ip24-250-50-250.ri.ri.cox.net] has joined #minecrafthelp
#273 [09:04] <Sarah> thank you so much
#274 [09:04] <Sarah> I'm still waiting but that's probably what I needed
#275 [09:05] <Nate3> Hi, For some reason I am unable to log in to my account, I've already tried and reset my password, but I'm not receiving the email. please help
#276 [09:06] * Knight [webchat@ip5652b4b6.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#277 [09:07] <Knight> hey guys, i havent played minecraft in a while, so i had to download it again, when i did it says that the game chrashed and JAVA just stopped
#278 [09:07] <Nate3> did you download the latest one on the website?
#279 [09:07] <Knight> yes, im on mac btw
#280 [09:08] <CapFan67> Nate3, Did you check your spam/junk folders?
#281 [09:08] <Nate3> yes i did CapFan67 nothing is in there
#282 [09:09] <CapFan67> Knight, MacOS is not my strength, so I would need to let another helper with MacOS experience help you. However, here is the recent common issue: https://bugs.mojang.com/browse/MC-149225
#283 [09:09] <CapFan67> Nate3, Not receiving system emails from Mojang is usually the show stopper. Once that happens, you need to contact them to unlock your account. Do you need a link?
#284 [09:09] <Knight> okay, i will have a look at that
#285 [09:09] <Nate3> yes please
#286 [09:10] <CapFan67> Nate3, av/adwcleaner
#287 [09:10] <CapFan67> oops... hold on...
#288 [09:10] <Nate3> Its been like 4 years since i've played so it would make sense if it was locked lol
#289 [09:10] <CapFan67> ??> Nate3 account/send-email
#290 [09:10] <Absol> Nate3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#291 [09:10] <Absol> Nate3: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#292 [09:11] <CapFan67> Nate3, Account locks are usually the result of suspicious activity with your account. Hopefully your account hasn't been compromised. In any event, Mojang will help sort it out.
#293 [09:11] <Knight> CapFan67 it is not the same problem, the game wont start with me
#294 [09:11] <Nate3> thanks, and i hope so to. that and they get back to me quickly
#295 [09:13] <Star_chyme> what;s the response time for bedrock edition
#296 [09:13] <Knight> My problem is that when is start the minecraft launcher and click play, it will chrash and JAVA stops running
#297 [09:13] <Star_chyme> ?
#298 [09:17] <CapFan67> Star_chyme, We wouldn't have any idea here.
#299 [09:17] <CapFan67> Knight, Ok, sorry that wasn't helpful. Again, I'm not familiar with MacOS, so hopefully another helper surfaces soon.
#300 [09:17] * Sarah [webchat@89.sub-174-204-11.myvzw.com] has quit. (Quit: webchat.esper.net)
#301 [09:18] <Knight> okay
#302 [09:19] <Star_chyme> Knight, I would recommend checking oyur version of jaba
#303 [09:19] <Star_chyme> *java
#304 [09:20] <Star_chyme> there is also a version of minecraft that doesn't use java, you could try the alternate launcher
#305 [09:20] <Star_chyme> if that doesn't work a re-install usually does thetrick
#306 [09:20] * Nate3 [webchat@ip24-250-50-250.ri.ri.cox.net] has quit. (Quit: webchat.esper.net)
#307 [09:21] * KabiFung [webchat@119246178136.ctinets.com] has joined #minecrafthelp
#308 [09:21] * Star_chyme [webchat@cpe-174-98-166-217.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#309 [09:21] <KabiFung> my Minecraft crashed :(
#310 [09:21] <Knight> Star_chyme I will do that
#311 [09:22] <KabiFung> The game crashed whilst rendering overlay
#312 [09:22] <KabiFung> How can I solve it :(
#313 [09:22] <KabiFung> help me please :(
#314 [09:23] <KabiFung> I wanna cry qnq
#315 [09:24] <CapFan67> KabiFung, Hi. Does the game produce an error dialog with "more details" that you can click?
#316 [09:26] <KabiFung> emm let me see
#317 [09:27] <KabiFung> yes but it
#318 [09:27] <KabiFung> has more than 1 line
#319 [09:27] <CapFan67> KabiFung, Copy the full output and create a paste following Absol's instructions:
#320 [09:27] <CapFan67> ??> KabiFung paste
#321 [09:27] <Absol> KabiFung: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#322 [09:28] <KabiFung> The game crashed whilst rendering overlay
#323 [09:28] <KabiFung> Error: due: Unable to fit: minecraft:burning_skull - size: 64x64 - Maybe try a lower resolution resourcepack?
#324 [09:29] <KabiFung> did you mean this?
#325 [09:29] <CapFan67> KabiFung, It would be helpful to have the full crash-log it links you to, but for now try removing all the files in your resourcepacks folder and try the game again.
#326 [09:29] <CapFan67> KabiFung, You may have an incompatible resourcepack loading.
#327 [09:30] <KabiFung> where is it? I cant find it in my program file(x86)
#328 [09:31] <CapFan67> KabiFung, Your minecraft folder can be reached by navigating to C:\Users\USERNAME\AppData\Roaming\.minecraft
#329 [09:31] <KabiFung> uhhh
#330 [09:31] <KabiFung> ctrl+S
#331 [09:31] <KabiFung> ?
#332 [09:32] * Danish [webchat@175-169-201-123.static.youbroadband.in] has joined #minecrafthelp
#333 [09:34] <Danish> Hello. i have a concern, after i made and account and bought minecraft it says order processing for pretty long
#334 [09:34] <Danish> english isnt my best language
#335 [09:37] * jomar [webchat@24.41.154.130] has joined #minecrafthelp
#336 [09:37] <KabiFung> Hi
#337 [09:37] <jomar> hi
#338 [09:37] <KabiFung> Danish where are
#339 [09:37] <KabiFung> you from?
#340 [09:37] <jomar> i need help migrate account
#341 [09:38] <Danish> from Denmark
#342 [09:38] <KabiFung> okay~
#343 [09:38] <KabiFung> im from hong kong. nice to meet you!
#344 [09:39] <Danish> you too
#345 [09:40] <KabiFung> How to search things on my PC?
#346 [09:40] <KabiFung> where is this? C:\Users\USERNAME\AppData\Roaming\.minecraft
#347 [09:41] <KabiFung> my user file didn't contain with a file called USERNAME
#348 [09:42] * yololol876 [webchat@dsl-189-165-13-182-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#349 [09:43] <yololol876> hi i need help for redeeming my minrcraft gift code
#350 [09:43] <yololol876> i insert the code and it dosent work
#351 [09:48] <Knight> any one here with experience with mac ?
#352 [09:48] <Guest35377> hey
#353 [09:48] <Guest35377> ah, forgot to login
#354 [09:49] <Knight> do you have experience with mac ?
#355 [09:49] * Guest35377 is now known as urielsalis
#356 [09:49] <urielsalis> Knight: yes
#357 [09:49] <Knight> nice, oke
#358 [09:50] <yololol876> how do i redeem my gift code
#359 [09:50] <urielsalis> yololol876: minecraft.net/redeem
#360 [09:50] <yololol876> because my dosent work
#361 [09:51] <Knight> i just downloaded the newest version of minecraft, i havent played in a while, and now if I start minecraft launcer and click play, it says the game crashed and JAVA stops running
#362 [09:51] <urielsalis> yololol876: that one is for prepaid cards, gift codes is another page
#363 [09:51] <urielsalis> ??> Knight launcher/log
#364 [09:51] <Absol> Knight: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#365 [09:51] <Knight> okay i will ABSOL
#366 [09:51] <urielsalis> yololol876: https://my.minecraft.net/en-us/redeem/minecraft/
#367 [09:52] <yololol876> I PUT THE CODE but it dosent want to redeem
#368 [09:53] <urielsalis> yololol876: where did you buy the gift code?
#369 [09:53] <yololol876> well i live in mexico
#370 [09:53] <yololol876> and i buy the code in a oxxo
#371 [09:54] <urielsalis> yololol876: so you bought a prepaid card?
#372 [09:54] <yololol876> yes
#373 [09:54] <urielsalis> yololol876: minecraft.net/redeem
#374 [09:54] * guggo [webchat@87-92-87-169.bb.dnainternet.fi] has joined #minecrafthelp
#375 [09:54] * guggo [webchat@87-92-87-169.bb.dnainternet.fi] has quit. (Client Quit)
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#377 [09:57] * Etched [webchat@104.37.102.102] has joined #minecrafthelp
#378 [09:58] <yololol876> but urielsalis the code dosent work
#379 [09:58] <yololol876> i put it again but nothing
#380 [09:58] <Etched> Ello, So heres the problem, when attempting to play the game during the download process it says that we are unable to save the download ja_jp.json becasue the access is denied, we have already removed all anti-malware/virus from the incompatible list and done a fresh install of minecraft.
#381 [09:59] <urielsalis> ??> yololol876 account/send-email
#382 [09:59] <Absol> yololol876: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#383 [09:59] <Absol> yololol876: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#384 [09:59] <urielsalis> ??> Etched tools/hjt
#385 [09:59] <Absol> Etched: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#386 [09:59] <Absol> Etched: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#387 [09:59] * senne4attack [webchat@d8D863EA9.access.telenet.be] has joined #minecrafthelp
#388 [09:59] <senne4attack> hi
#389 [10:00] <senne4attack> hi i think my acc is hacked
#390 [10:00] <Knight> https://paste.ubuntu.com/p/7P7KpthrYj/
#391 [10:00] <senne4attack> what is that link
#392 [10:01] <Knight> someone told me to do follow instructions so that is what i did,
#393 [10:01] <urielsalis> ??> senne4attack account/hacked
#394 [10:01] <Absol> senne4attack: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#395 [10:01] <Absol> senne4attack: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#396 [10:01] <Knight> @absol i did what you told me to
#397 [10:01] <urielsalis> Knight: do you have any OS updates?
#398 [10:01] <urielsalis> ?? bot
#399 [10:01] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#400 [10:01] <senne4attack> my acc is 100% hacked email changed
#401 [10:02] <Knight> oh hahaha
#402 [10:02] <urielsalis> ??> senne4attack account/send-email
#403 [10:02] <Absol> senne4attack: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#404 [10:02] <Absol> senne4attack: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#405 [10:02] <Knight> urielsalis let me have a look
#406 [10:02] * Etched [webchat@104.37.102.102] has quit. (Quit: webchat.esper.net)
#407 [10:03] <senne4attack> maar ik heb de game in 2014 gekocht en ik kan bij paypal maar terug gaan to 2016
#408 [10:03] <Knight> urielsalis dont think so
#409 [10:03] <senne4attack> but i bought the game in 2014 and i can only go back to 2016 at paypal
#410 [10:03] <urielsalis> Knight: what version of macos you have?
#411 [10:04] <senne4attack> so can't get my id
#412 [10:04] <urielsalis> ??> senne4attack account/trans-id
#413 [10:04] <Absol> senne4attack: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#414 [10:04] <Knight> urielsalis where could i see that ? XD
#415 [10:05] <senne4attack> i know how to find it but i can go back to 2016
#416 [10:05] <urielsalis> Knight: in the top bar, click About this mac
#417 [10:05] <Knight> urielsalis 10.10.5
#418 [10:06] <urielsalis> Knight: that error is usually caused by lack of graphics drivers, I know 10.10.4 was having some issues with it but it was supposed to be fixed in 10.10.5
#419 [10:06] <urielsalis> Knight: I suggest you go to bugs.mojang.com and search for the issue there, report it if it doesnt exists
#420 [10:07] <Knight> okay, i will
#421 [10:07] <Knight> urielsalis i can update my os
#422 [10:07] <urielsalis> Knight: please do so then
#423 [10:07] <urielsalis> Knight: driver updates are passed through that
#424 [10:07] <Knight> urielsalis a recover 10.10.5 update
#425 [10:08] <Knight> urielsalis i did
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#427 [10:13] * Tsar [webchat@cm-84.211.247.206.getinternet.no] has joined #minecrafthelp
#428 [10:13] <Tsar> I am trying to launch minecraft 1.14 but it stops just before the red bar is full and dont og on. I havbe tryed to reinstall and remove the .minecraft folder.
#429 [10:14] * Knight [webchat@ip5652b4b6.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
#430 [10:15] <Leonora> Hi, I have migrated my old account to Mojang but when I try to log in I can only play the demo-version. I have checked and when I access https://account.mojang.com/me, I can see the profile but when I am on https://my.minecraft.net/da-dk/profile/ it says that I have not purchased Minecraft. Do you have any advise?
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#432 [10:19] * Tsar [webchat@cm-84.211.247.206.getinternet.no] has quit. (Quit: webchat.esper.net)
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#437 [10:24] <Tsar> I try to start my minecraft java version and in 1.14. I have no mods or anything. I clean installed minecraft after deleting .minecraft folder and uninstalling thry the online tool. After this i reinstalled thru the web page. BUT the game wont load after I click play I getthe red bar under mojang logo before it just stops, no error message or anything.
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#440 [10:42] * Colour [webchat@51.52.185.170] has joined #minecrafthelp
#441 [10:43] <Colour> Awoo! Hi guys! I emailed a long while back about problems getting into my account. I think I might have a legacy account.
#442 [10:43] <Colour> I never got a response to my email. I can't get into my Minecraft account to download Minecraft.
#443 [10:43] <yololol876> i still have problems with my prepaid card for minecraft
#444 [10:44] <yololol876> it dosent work
#445 [10:46] <yololol876> does gift card for minecraft works the same here in mexico
#446 [10:46] <yololol876> because i think it does not
#447 [10:49] <Colour> Just to note I'm trying to migrate my account
#448 [10:53] <yololol876> i need to redeem this gift code
#449 [10:53] <yololol876> please \
#450 [10:53] <yololol876> because i cant get refund in the oxxo
#451 [10:55] <Colour> I'm sending another email~ Pray it goes okay.
#452 [11:00] * yololol876 [webchat@dsl-189-165-13-182-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#453 [11:02] * yololol876 [webchat@dsl-189-165-13-182-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#454 [11:03] <yololol876> hi i need help to redeem my prepaid minecraft code
#455 [11:03] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#456 [11:03] <yololol876> i bought it in a oxxo here in mexico and
#457 [11:03] * Mick [webchat@47-34-145-60.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#458 [11:03] <yololol876> j try to redeem the code
#459 [11:03] <Mick> Hello, Im having some issues trying to recover my old account
#460 [11:05] * Mick [webchat@47-34-145-60.dhcp.rvsd.ca.charter.com] has quit. (Client Quit)
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#462 [11:09] * Jeff [webchat@24-122-150-43.vf.cgocable.ca] has quit. (Client Quit)
#463 [11:11] <yololol876> please help
#464 [11:11] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#465 [11:14] <yololol876> the gift card has letters an numbers
#466 [11:14] <yololol876> when i put a letter in redeem code
#467 [11:14] <yololol876> it gets red
#468 [11:17] <yololol876> i need help seriosly
#469 [11:21] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#470 [11:26] <yololol876> please i need help for my redeeming code
#471 [11:26] <yololol876> i vant reedeem it
#472 [11:26] <yololol876> i cant
#473 [11:30] * Knight [webchat@ip5652b4b6.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#474 [11:31] * Knight [webchat@ip5652b4b6.adsl-surfen.hetnet.nl] has quit. (Client Quit)
#475 [11:33] <yololol876> please i need help
#476 [11:33] <yololol876> for the redeeming code
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#479 [11:41] * James [webchat@host109-157-10-149.range109-157.btcentralplus.com] has joined #minecrafthelp
#480 [11:42] <Nixios> Hello, im currently having problems with my minecraft crashing on start up so when i open upp minecraft by pressing the "Play" button the red bar starts going untill its like 1/10 of the way done and then the game crashes, the only solution iv found sofar is that if i when its starting up i end the launcher with task manager it starts without crash
#481 [11:42] <Nixios> ing but i want a more permanent fix
#482 [11:43] <James> Hiya, i have recently installed minecraft for my sister and we are having a few issues in the launcher, despite having an updated version of jarva. when she goes to enter game, the launcher loads then the 'game crashed' error occures, what should we do?
#483 [11:45] * Kerel [webchat@ip5652b4b6.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#484 [11:45] <Kerel> hey
#485 [11:45] <Kerel> I just downloaded minecraft launcer, when i click play, JAVA stops running and the game crashes
#486 [11:45] <Kerel> Im on mac 10.10.5
#487 [11:53] * yololol876 [webchat@dsl-189-165-13-182-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
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#491 [12:03] * Peter [webchat@ip5652b4b6.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#492 [12:03] <Peter> i just watched a youtube video, how to fix a bug, but i cant find my java
#493 [12:03] * Peter is now known as Guest93642
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#497 [12:06] <MrLeonz> I need to change my password
#498 [12:07] <MrLeonz> I don’t know why, but my email doesn’t receive a message to change the password, I need help, thanks!
#499 [12:07] <Rhqegal> Buenas, no puedo jugar, cuando abro mc me sale todo como normalmente, pero después se pone toda la pantalla de color celetes o negra, pero se escucha el juego atrás, qué puedo hacer?
#500 [12:08] * Jillian [webchat@pool-98-116-79-40.nycmny.fios.verizon.net] has joined #minecrafthelp
#501 [12:09] <Jillian> Hi, I recently redeemed a code for the free Windows 10 because I wanted to get that version so I could play with my friends who have Xbox and Windows 10. I currently only have the Java Version. I use a Mac and I have both OS and Windows 10 operating systems on it. I made the mistake of redeeming the code and trying to download the Windows 10 versio
#502 [12:09] <Jillian> n on the OS system, which obviously didn't work. I tried using the code on the Windows 10 system and it didn't work because I already used it. Is there a way I can either get a new code or undo the installation? Anything that will help me get Bedrock on my computer. Thanks. 
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#504 [12:09] * Fig [webchat@mta-174-110-7-192.nc.rr.com] has joined #minecrafthelp
#505 [12:10] <CapFan67> Jillian, Hi.
#506 [12:10] <CapFan67> Jillian, The Windows10Edition redemption process involves associating your Windows10Edition license with a Microsoft account.
#507 [12:11] <Fig> Hello, Back in 2015 i bought MInecraft. I havent used it in a while and would like to get back in it but i do not remember my username or the password that i used back then to migrate my account.
#508 [12:11] <CapFan67> Jillian, Regardless of what OS you were running at the time, the license will attach to your microsoft account. In Windows Store, make sure you login with the account you associated your license to. You can check your Microsoft Account purchase history, and should see the Win10Edition "purchase" on the day you redeemed the code.
#509 [12:12] <CapFan67> Fig, Did you login with your username (Legacy account), or with your email address (Mojang account)?
#510 [12:12] <Jillian> ok thank you
#511 [12:13] <Fig> I tried my email address
#512 [12:13] * Johnson [webchat@rr-64-25-221-230.teljet.com] has joined #minecrafthelp
#513 [12:13] <CapFan67> Fig, So, you don't remember if you logged in with username or email back when you used to play?
#514 [12:14] <Fig> I don't remember
#515 [12:15] <CapFan67> Fig, I'd suggest requesting a password reset on the email you think you used to create the account. If you get the password reset email response, then you have a Mojang account, and you can regain access. If you don't, you'll need to contact Mojang customer support. Let me know if you need a link.
#516 [12:15] <Johnson> Hi, I am getting an error report when I try to launch the game. It tells me that it is "Unable to save download ja_jp.json." I've deleted all programs that might be incompatible, and I've re-downloaded the game several times (including in the Administrator account)
#517 [12:16] <CapFan67> Johnson, Let's look at the specific error. When you get the error dialog, is there a "more details" button?
#518 [12:16] * Jillian [webchat@pool-98-116-79-40.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#519 [12:16] <Johnson> yes, there is
#520 [12:17] <CapFan67> Johnson, copy all the "more details" text, and create a paste. Absol will give you instructions:
#521 [12:17] <CapFan67> ??> Johnson paste
#522 [12:17] <Absol> Johnson: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#523 [12:18] <Johnson> https://paste.ubuntu.com/p/TQwsvvNQZ4/
#524 [12:19] <CapFan67> Johnson, "Access is denied." - This is usually incompatible AV/Security software. Let's take a look at what programs are running on your computer by running a report.
#525 [12:19] <CapFan67> ??> Johnson tools/hjt
#526 [12:19] <Absol> Johnson: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#527 [12:19] <Absol> Johnson: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#528 [12:19] <CapFan67> Johnson, After creating the paste with the Hijackthis report, post the link and I'll scan for known software that can prevent downloads.
#529 [12:21] <Johnson> https://paste.ubuntu.com/p/tN8N8PjRYQ/
#530 [12:21] <Fig> I have tried that, and nothing has come up yet, but I know I have the right email address since its the one ive been using and i still have my order receipt from back then.
#531 [12:22] <CapFan67> Johnson, Mcafee is known to block/interrupt minecraft file downloads. I would recommend removing Mcafee and then test again:
#532 [12:23] <CapFan67> ??> Johnson av/mcafee/uninstall
#533 [12:23] <Absol> Johnson: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#534 [12:24] * Jan9 [webchat@ip5652b4b6.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#535 [12:24] <Jan9> hey
#536 [12:24] <CapFan67> Hi
#537 [12:25] <Jan9> iemand goed met mac ?
#538 [12:25] <Jan9> Someone good with mac ?
#539 [12:26] <CapFan67> Jan9, Sadly, no. I am not familiar with MacOS. However, here is the recent report we've been seeing with MacOS, if it helps: https://bugs.mojang.com/browse/MC-149225
#540 [12:26] <Jan9> i will take a look, if it is the samen
#541 [12:26] <Jan9> same
#542 [12:27] <Jan9> mmm looks familiar, but not the same
#543 [12:28] <Jan9> with him his game starts, but cant load in a server or local, I cant even start the game
#544 [12:28] <Jan9> i get a error that the game crashed and JAVA stopped Running
#545 [12:28] <Jan9> I saw a video explaining how to fix it, but cant find de java.exe
#546 [12:29] <Jan9> but i did install the newest java
#547 [12:31] * Johnson [webchat@rr-64-25-221-230.teljet.com] has joined #minecrafthelp
#548 [12:32] <Johnson> Hi, I'm still having problems with minecraft telling me it is "unable to save download" when I try to launch the game
#549 [12:32] <Superpowers04> Johnson, Do you have any AV(Antivirus)'s running
#550 [12:32] <CapFan67> Johnson, I've looked through the rest of your programs and don't see anything else that stands out.
#551 [12:33] <Johnson> I don't think so, I think that's everything
#552 [12:33] <Johnson> I can run the hijack program again if that would help
#553 [12:33] <Superpowers04> Jan9, What is the issue?
#554 [12:34] <Jan9> when i open minecraft launcer, and click "play" the game crashes and it says Java stops running
#555 [12:34] * Fig [webchat@mta-174-110-7-192.nc.rr.com] has quit. (Quit: webchat.esper.net)
#556 [12:36] <CapFan67> Johnson, It's also possible there's an issue with the current Assets folder that's preventing writes (the download to your temp folder works, but moving to assets fails). Navigate to your .minecraft folder and delete your assets folder. When you next launch the client, it will recreate the folder and download all the assets.
#557 [12:36] <Jan9> Superpowers04 so i downloaded the newest version of JAVA, and now it says ''cant find JAVA VERSION""
#558 [12:37] <CapFan67> Superpowers04, It's important to note that Jan9 is running MacOS.
#559 [12:38] <Superpowers04> Jan9, I had a fix for that issue but I can't find the fix in my discord DM's sorry
#560 [12:38] <Johnson> I deleted the assets folder, but I still received the same error message
#561 [12:38] <Jan9> that is unfortunate
#562 [12:39] <CapFan67> Johnson, Then it must be some security software locking the file in your temp directory.
#563 [12:40] * Superpowers04 [~Superpowe@2600:8805:a100:8c9:cce8:312b:b286:ce41] has quit. (Quit: Leaving)
#564 [12:40] <Johnson> Do you know if there is any kind of workaround for that?
#565 [12:40] <CapFan67> Johnson, Your .minecraft\latest_log.txt file will show the URL it was downloaded from, the temp file location, and the location in assets it's being moved to. YOu can use this information to move the file manually and then see if the remaining downloads work normally.
#566 [12:41] <CapFan67> Johnson, If you have trouble finding the needed paths, you can create a paste with your launcher_log.txt contents, and I can help you.
#567 [12:42] * Jan9 [webchat@ip5652b4b6.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
#568 [12:42] <Johnson> I'll create a pastebin with the launcher_log contents
#569 [12:43] <Tsar> When people repåeatthe same issue a milliont ime the admins cant see the serious posts in all the spam so please stop that.
#570 [12:44] <Johnson> https://paste.ubuntu.com/p/8QTthGR8Jr/
#571 [12:45] <CapFan67> Johnson, Here is the download: https://resources.download.minecraft.net/5a/5aaa466de51e6590ad2bd21d4a12c54f02c65bcd
#572 [12:46] <CapFan67> Johnson, place the file here: C:\Users\Rasputin\AppData\Roaming\.minecraft\assets\objects\5a\
#573 [12:49] <Johnson> When i try to download the link, it tells me that the download failed due to "Insufficient Permissions"
#574 [12:50] * gamrr1 [webchat@pool-74-103-135-201.phlapa.ftas.verizon.net] has joined #minecrafthelp
#575 [12:51] <CapFan67> Johnson, The link is working. I can download just fine. So, your browser *also* doesn't have sufficient permissions on your system. Are you using a managed computer, where an IT department controls the system?
#576 [12:51] <Johnson> no, this is my personal laptop. Should I try another browser?
#577 [12:52] <CapFan67> Johnson, If you right-click your browser icon and run as Administrator (creating an elevated session), can you then download and save that file?
#578 [12:53] <gamrr1> When I try to update my minecraft game I get an error that says "Unable to save download. ja_jp.json" and I looked up how to fix it but I don't have bytefence so I'm lost on how to fix this. Can anybody help with this?
#579 [12:54] <Johnson> No, it also says "insufficient permissions"
#580 [12:54] <CapFan67> gamrr1, That's usually AV/Security software running on your system. Let's run a report and see what you have running:
#581 [12:54] <CapFan67> ??> gamrr1 tools/hjt
#582 [12:54] <Absol> gamrr1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#583 [12:54] <Absol> gamrr1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#584 [12:54] <CapFan67> Johnson, Are you able to download to another destination, such as a different drive or a USB stick?
#585 [12:55] <gamrr1> yeah ,I have a usb stick
#586 [12:55] <Johnson> I can try with a usb stick
#587 [12:55] <CapFan67> ??> gamrr1 irc/multitasking
#588 [12:55] <Absol> gamrr1: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#589 [12:55] <gamrr1> woops, sorry
#590 [12:56] <CapFan67> gamrr1, After you've created the paste and given us the link, I'll scan for known incompatible software that can block downloads.
#591 [12:57] <Johnson> I'm also unable to install it to a USB stick
#592 [12:57] <Johnson> It still says insufficient permissions
#593 [12:57] <CapFan67> Johnson, I trust you mean, unable to download to USB.
#594 [12:57] <Johnson> Yes
#595 [12:58] <CapFan67> Johnson, You have a *lot* of processes running, some applications I don't recognize. *something* running on your system is preventing the download. Seems interestingly invasive.
#596 [12:58] <CapFan67> phone. AFK....
#597 [12:59] <gamrr1> Here's the link https://paste.ubuntu.com/p/mdQWvhFvFR/
#598 [12:59] <Johnson> Do you have any recommendations as to which processes I should work on getting rid of?
#599 [13:02] * jesse_ [webchat@82-75-195-196.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#600 [13:02] <jesse_> hello
#601 [13:02] <Lurks> jesse_ hello
#602 [13:02] <jesse_> i have got an isue with my login on minecraft.net
#603 [13:03] <jesse_> i can loggin on my ipad but not on my laptop wich i am on right now
#604 [13:03] <Lurks> jesse_ do you have any VPN or adblock on?
#605 [13:04] <jesse_> no
#606 [13:04] <jesse_> and i am using mozilla
#607 [13:05] <CapFan67> back...
#608 [13:05] <CapFan67> gamrr1, Stand by...
#609 [13:06] <jesse_> what can i do
#610 [13:06] <jesse_> because i want to buy the game
#611 [13:07] <CapFan67> gamrr1, Nothing triggers my scan. Let's look closer at the error. Do you know how to navigate to your .minecraft folder?
#612 [13:08] <CapFan67> jesse_, When you try to login with your laptop, what happens?
#613 [13:08] <gamrr1> If it's not that simple I think I can try to find it out myself since it would take a lot longer. I'm mainly doing this for a friend anyway. Thanks for the help anyway
#614 [13:08] * gamrr1 [webchat@pool-74-103-135-201.phlapa.ftas.verizon.net] has quit. (Quit: webchat.esper.net)
#615 [13:09] <jesse_> nothing
#616 [13:09] <jesse_> thats the isueueueueueu
#617 [13:09] <CapFan67> jesse_, So, you try to click the login button, and nothing happens?
#618 [13:09] <jesse_> no i type in my password and stuff
#619 [13:09] <jesse_> and then i click login
#620 [13:09] <jesse_> and nothing happens
#621 [13:09] <Johnson> Are there any specific processes that you would recommend I uninstall?
#622 [13:10] <CapFan67> jesse_, Have you, or anyone else, ever run Alt account software on that computer? If you don't know, we can run a quick report to find out.
#623 [13:10] <jesse_> i dont know
#624 [13:10] <jesse_> so lets do an report
#625 [13:10] <CapFan67> Johnson, As I mentioned, I don't see anything obvious. *Somehting* is causing it, but I don't know what.
#626 [13:11] <CapFan67> ??> jesse_ tools/hjt
#627 [13:11] <Absol> jesse_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#628 [13:11] <Absol> jesse_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#629 [13:11] <CapFan67> jesse_, After hjt runs the report, you can create the paste here:
#630 [13:11] <CapFan67> ??> jesse_ paste
#631 [13:11] <Absol> jesse_: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#632 [13:12] <Johnson> Is there any way you'd recommend I proceed?
#633 [13:12] <jesse_> what can i do now
#634 [13:13] <jesse_> https://paste.ubuntu.com/
#635 [13:13] <jesse_> like this?
#636 [13:14] <CapFan67> Johnson, I know you're looking for direction, but I'm somewhat stumped as to which software is the culprit. There are a few other helpers who have been around for years that might be able to provide a bit more insight. If you see tyteen4a03, mattym, or urielsalis surface in the channel, they may be more helpful.
#637 [13:14] <CapFan67> jesse_, That's the base site. Fill in the Content and poster fields, the click "Paste!" that takes you to a new page. We need the link to the new page.
#638 [13:15] <Johnson> Ok, I'll look for them. Thank you for your effort
#639 [13:17] <jesse_> https://paste.ubuntu.com/
#640 [13:17] <jesse_> i have run the program
#641 [13:17] * House012 [webchat@146.189.138.78.in-addr.arpa] has joined #minecrafthelp
#642 [13:18] * House012 [webchat@146.189.138.78.in-addr.arpa] has quit. (Client Quit)
#643 [13:18] * Johnson [webchat@rr-64-25-221-230.teljet.com] has quit. (Quit: webchat.esper.net)
#644 [13:18] <CapFan67> jesse_, Great. Copy the full program report, and paste to the "Content" field. Put your name (or anything) in the Poster field. Then click "Paste!"
#645 [13:19] <jesse_> this link
#646 [13:19] <jesse_> https://paste.ubuntu.com/p/BkTphNdJvj/
#647 [13:19] <CapFan67> jesse_, That's it. Stand by..
#648 [13:19] <CapFan67> ??> jesse_ info/mcleaks
#649 [13:19] <Absol> jesse_: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#650 [13:19] <Absol> jesse_: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#651 [13:19] <CapFan67> ??> jesse_ win/hosts/edit
#652 [13:19] <Absol> jesse_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#653 [13:19] <Absol> jesse_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#654 [13:20] <CapFan67> jesse_, So, someone has run illegal stolen account software on that computer. Once you clean up the Hosts file, the website (and subsequently the game) should start working.
#655 [13:21] <jesse_> ok i will try
#656 [13:32] <CapFan67> jesse_, Doing ok?
#657 [13:34] * dad [webchat@97e101e2.skybroadband.com] has joined #minecrafthelp
#658 [13:35] <dad> I go to login it says invalid username but when I go to migrate account it has already been migrated
#659 [13:35] <CapFan67> dad, Do you know your profile/character name?
#660 [13:36] <dad> u mean my minecart username?
#661 [13:36] <CapFan67> dad, Yeah.
#662 [13:36] <dad> yes
#663 [13:37] <CapFan67> dad, ...Ok, I can look and see if it has been changed and if it's migrated if you give it to me, or you can look yourself here: https://namemc.com/
#664 [13:37] <jesse_> i am still trying now got an folder that says something about minecraft
#665 [13:37] <CapFan67> jesse_, Are you still trying to clean up the hosts file?
#666 [13:37] <CapFan67> jesse_, Edit the file per the instructions above, remove all lines with Mojang.com, then save.
#667 [13:38] <jesse_> yes
#668 [13:38] <dad> how do I know if its been migrated or not
#669 [13:39] <CapFan67> click on the account name, and see if there is a status field
#670 [13:39] <dad> it says the status is available
#671 [13:40] <jesse_> when i go in to ect there is no host
#672 [13:41] <CapFan67> jesse_, Just enter the complete string into the open file dialog.
#673 [13:41] <CapFan67> ...and it's "hosts", not host
#674 [13:41] <jesse_> got em
#675 [13:41] <CapFan67> dad, if it doesn't say "status: unmigrated", then it has been migrated.
#676 [13:42] <dad> ok it doesn't say that
#677 [13:42] <CapFan67> dad, Did you migrate your account? If not, it may have been stolen.
#678 [13:43] <dad> no but it may have automatically been a Mojang account when I bought minecraft
#679 [13:43] <jesse_> there is standing something with authserver sessionserver and mcafe
#680 [13:44] <jesse_> shall i tak it al away and save
#681 [13:44] <CapFan67> jesse_, Just remove the lines with Mojang.com, then save.
#682 [13:44] <jesse_> ok then only mcafee is there
#683 [13:45] <jesse_> is that good
#684 [13:45] <CapFan67> dad, you mentioned trying to migrate, so I assumed you had an unmigrated account (login with username).
#685 [13:45] <CapFan67> jesse_, That's fine. Save your changes.
#686 [13:45] <jesse_> ok
#687 [13:45] <jesse_> done
#688 [13:45] <CapFan67> jesse_, Test your login now.
#689 [13:45] <jesse_> ok
#690 [13:46] <dad> yeah because I thought I had to as login wasn't working when I first tried
#691 [13:46] <jesse_> yes got ya thank you so so much
#692 [13:46] <CapFan67> dad, So, it sounds like you have just forgotten your password? I trust when you looked up your account, your name handn't been changed.
#693 [13:46] <jesse_> shall i change pasword
#694 [13:47] <CapFan67> jesse_, If you tried logging into the launcher, then yes. If just the website, you should be fine.
#695 [13:47] <jesse_> ok i just did the launcher
#696 [13:47] <dad> i reset the password about 20 mins ago and it didn't work after that
#697 [13:47] <jesse_> thanks a lot
#698 [13:47] * jesse_ [webchat@82-75-195-196.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#699 [13:47] <CapFan67> dad, Also note that, if you enter a bad username/password combo a few times, Mojang locksout your IP for 1 hour.
#700 [13:48] <CapFan67> dad, you may need to wait an hour to login.
#701 [13:48] <CapFan67> dad, To test that, disconnect your mobile from wifi (using your cellular data), and try logging into Mojang.com
#702 [13:48] <dad> ok
#703 [13:49] <dad> it still says unknown email address or password
#704 [13:50] <CapFan67> dad, You tested with the new password you changed to earlier today?
#705 [13:50] <dad> yeah
#706 [13:50] <CapFan67> dad, And you're sure your mobile is not using your home Internet or IP?
#707 [13:50] <dad> yeah
#708 [13:51] <CapFan67> dad, I would try resetting the password one more time, but if you still can't get in, you may need to contact Mojang customer support.
#709 [13:51] <dad> ok
#710 [13:51] * sm0shi [webchat@63.109-247-97.customer.lyse.net] has joined #minecrafthelp
#711 [13:52] <sm0shi> hi, im not getting any response on an email i sent you guys last week. Whats the hold?
#712 [13:53] <CapFan67> sm0shi, I assume you mean that you sent to Mojang. On what date did you submit your request?
#713 [13:53] <sm0shi> 4th of may
#714 [13:54] <dad> i have just done that and it says my old Minecraft account password has been reset that mean it is an old Minecraft account
#715 [13:54] <CapFan67> sm0shi, You have a while to wait: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#716 [13:55] <sm0shi> this link has been stuck on "march 27th" for a week now..
#717 [13:56] <dad> what do i do know?
#718 [13:56] <CapFan67> sm0shi, No, it was the 24th two days ago.
#719 [13:56] <CapFan67> dad, stand by...
#720 [13:56] * dan [webchat@c-68-83-211-7.hsd1.md.comcast.net] has joined #minecrafthelp
#721 [13:56] <dan> so im getting the Unable to save download. ja_jp.json, I don't have ByteFence or any incompatible program. Any solutions?
#722 [13:57] <Greymagic27> dan, It seems like a rouge file has got into their servers again. Wait for them to release a system update
#723 [13:59] <CapFan67> dad, "Old password" just means old password, not your account.
#724 [14:00] <CapFan67> dad, I would wait the hour cooldown and test again. If you still can't login, then I'd contact Mojang support. Do you need a link?
#725 [14:00] <dad> no that's fine
#726 [14:00] <dad> no that's fine
#727 [14:01] * dad [webchat@97e101e2.skybroadband.com] has left #minecrafthelp
#728 [14:24] * mazzadude [webchat@ip-83-99-83-236.dyn.luxdsl.pt.lu] has joined #minecrafthelp
#729 [14:24] <mazzadude> hey, apparently i need to migrate my account after not having played minecraft in a long while but when i try to do so it says its already been migrated, is this a common issue?
#730 [14:27] <Lurks> mazzadude no, someone could have hacked your account and done, what's your minecraft username?
#731 [14:27] <mazzadude> mazzadude, just like here
#732 [14:27] <mazzadude> i dont think someones done that because i needed a password reset as well and managed to one just fine
#733 [14:28] * mcino [webchat@172-124-210-72.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#734 [14:28] <mcino> hello ?
#735 [14:29] <Lurks> mazzadude are you able to log in?
#736 [14:29] <Lurks> mcino hello ?
#737 [14:29] * coXXX [webchat@S0106e03f49f1d380.wp.shawcable.net] has joined #minecrafthelp
#738 [14:29] <mcino> no, i cant access my email associated with my account
#739 [14:29] * coXXX [webchat@S0106e03f49f1d380.wp.shawcable.net] has quit. (Client Quit)
#740 [14:30] <Lurks> mcino ah ok, you'll have to contact mojang support with transaction ID/gift code to get it changed for you
#741 [14:31] * Owen [webchat@184-62-207-140.cust.exede.net] has joined #minecrafthelp
#742 [14:31] <mcino> what if i dont have access to the ID? I bought it a really long time ago
#743 [14:31] <mazzadude> no, when i login they ask me to migrate, when i try to migrate it says my accounts been migrated already, its actually quite confusing
#744 [14:32] <Owen> im on 1.14 and i just installed the launcher and when i go to start it up it says that it was trying to move successful download but access was denied
#745 [14:32] <Lurks> mazzadude contact mojang support with transaction ID/gift code to get it changed for you
#746 [14:33] <mazzadude> i did send them an email, but im not hopeful because i have no payment record, its simply been too long
#747 [14:33] <Lurks> mcino then you'll have to see what question they ask for proof of ownership
#748 [14:33] <mcino> alright thank you
#749 [14:33] <mazzadude> seems to be a common issue with the id :<
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#751 [14:35] * Almost_Good [webchat@h-159-30.A147.priv.bahnhof.se] has joined #minecrafthelp
#752 [14:35] <Lurks> Owen sounds like something is stopping, lets have a check what software are running on your system:
#753 [14:35] <Lurks> ??> Owen tools/hjt
#754 [14:35] <Absol> Owen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#755 [14:35] <Absol> Owen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#756 [14:36] <Owen> all right
#757 [14:36] <Almost_Good> Hey
#758 [14:37] <Lurks> Almost_Good hey
#759 [14:37] <Almost_Good> https://paste.ubuntu.com/p/Nzgd3WMnMX/
#760 [14:38] * Owen [webchat@184-62-207-140.cust.exede.net] has quit. (Quit: webchat.esper.net)
#761 [14:38] <Almost_Good> should I explain my problem?
#762 [14:39] <Lurks> Almost_Good erm yes, not sure why you have ran that scan report since we have no idea what your issue is
#763 [14:39] <Almost_Good> xD
#764 [14:40] <Almost_Good> ok so I was trying to log in to my minecraft account I havent used for a few years. But on minecraft.net I couldnt log in
#765 [14:40] <Almost_Good> nothing happened when I typed in my stuff
#766 [14:40] <Almost_Good> no "wrong account details" no nothing
#767 [14:41] <Lurks> Almost_Good could be VPN or adblock, turn them off and try again
#768 [14:41] <Almost_Good> on mojangs webbpage i tried pressing the account buttong but got a 403 error
#769 [14:41] <Almost_Good> I have neither a VPN or adblock
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#771 [14:43] <Lurks> Almost_Good have you migrated your account?
#772 [14:43] <Almost_Good> nope
#773 [14:44] <Almost_Good> but the migration link does not work either
#774 [14:44] <Almost_Good> same 403 error
#775 [14:46] <Almost_Good> It's not a problem with the account. I tried logging in to a friends account but I got the same problems
#776 [14:46] <Almost_Good> It seems to be some kind of problem with the me and the webbpages
#777 [14:47] <Lurks> Almost_Good i'm not sure why, also couldn't see anything in your system that could stop it, wonder if other volunteers are about to see the issue
#778 [14:48] <Almost_Good> I tried getting a friend mail a file to me but logging in on the file I got from him it said something like "can't connect to the server"
#779 [14:51] * Jordan7 [webchat@fossey.wtc.mb.ca] has joined #minecrafthelp
#780 [14:51] <Jordan7> hi folks
#781 [14:51] <Almost_Good> what would you have me do?
#782 [14:52] <Lurks> Jordan7 hi
#783 [14:52] <Jordan7> i recently bought this game (after not playing it since before it was acquired by microsoft), and i'm finding that the game won't load chunks properly
#784 [14:53] <Lurks> Jordan7 latest version? yeah that seems to be a known issue, hopeful 1.14.1 fixes it
#785 [14:53] <Jordan7> ok cooooool!
#786 [14:53] <Jordan7> just wanted to make sure it wasn't some weird issue of mine
#787 [14:54] <Jordan7> i can be patient
#788 [14:54] <Lurks> Almost_Good try log in from your phone?
#789 [14:54] <Almost_Good> ok
#790 [14:55] * Alex6 [webchat@mta-75-188-48-200.cinci.rr.com] has joined #minecrafthelp
#791 [14:55] <Alex6> Hi im trying to run minecraft 1.14 but when i hit launch onm the launcher and the game screen comes on its just white
#792 [14:55] <Almost_Good> it works fine
#793 [14:56] <Alex6> what?
#794 [14:56] <Lurks> Alex6 so it's "no responding"?
#795 [14:56] <Alex6> yes
#796 [14:57] <Alex6> i have windows 10
#797 [14:57] <Alex6> i dont seem to have bytefence
#798 [14:57] <Lurks> Alex6 1 cause can be virus and other cause is many software
#799 [14:57] <Greymagic27> Almost_Good, Wait for a few hours before trying again on your PC. That cloudfront error is usually caused by high traffic in your area
#800 [14:57] <Alex6> ive reinstalled minecraft twice today
#801 [14:58] <Lurks> Alex6 Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#802 [14:58] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to
#803 [14:58] <Alex6> ok
#804 [14:58] <Alex6> thank you
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#806 [14:59] <Almost_Good> I tried sharing my wifi from my phone but it still didnt work
#807 [14:59] <Greymagic27> Almost_Good, Read what I said above :P
#808 [15:00] * RayByTheWay [webchat@cpe-104-162-175-125.nyc.res.rr.com] has joined #minecrafthelp
#809 [15:00] <Almost_Good> yes I did but why can I log in with my phone but not my computer?
#810 [15:00] <RayByTheWay> Unable to save download. ja_jp.json
#811 [15:00] <RayByTheWay> It says that.
#812 [15:01] <RayByTheWay> I can't boot up minecraft.
#813 [15:01] * helpneeded123 [webchat@cpe-24-198-69-57.maine.res.rr.com] has joined #minecrafthelp
#814 [15:02] <helpneeded123> I bought a Java version of the game when I should've bought a microsoft version, is there any way to remedy this?
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#817 [15:03] <Lurks> RayByTheWay let's run a software report and see what software are running on your system thats causing it
#818 [15:03] <Lurks> ??> RayByTheWay tools/hjt
#819 [15:03] <Absol> RayByTheWay: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#820 [15:03] <Absol> RayByTheWay: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#822 [15:07] * Cheese [webchat@c-73-76-48-93.hsd1.tx.comcast.net] has joined #minecrafthelp
#823 [15:07] <Cheese> Um, I downloaded Minecraft forge, and it keeps saying that it can't download things like step3,ogg, so I can't play the game.
#824 [15:08] <Kitty> Hello! I've been having trouble getting into multiplayer servers. It takes way too long to load and I wasnted to ask: Is it because of the internet connection or my laptop?
#825 [15:09] <Lurks> Cheese sorry unfortunately we don't do mods support here since there can be so many other issue to have knowledge of
#826 [15:09] <Lurks> ??> Cheese mods
#827 [15:09] <Absol> Cheese: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#828 [15:09] <Absol> Cheese: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#829 [15:09] <Cheese> Oh, well thank you for at least telling me
#830 [15:10] <Cheese> Wait, but I dont have any mods installed
#831 [15:10] <Cheese> Also, it's the same with my normal minecraft
#832 [15:12] <Lurks> Cheese If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#837 [15:24] <koningleeuw> Hello, I don't have acces to my old email from 6 years ago (dont remember it aswell). I remember my old username and probably my password. What is the best option I have in order to retrieve my old account?
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#842 [15:28] <Awa> I was not able to access my Realms portals due to a Java,Server certificate error (500). It's hard to get help but I'll greatly appreciate any tip.
#843 [15:28] <Awa> This is the message encountered:
#844 [15:28] <Awa> javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed:
#845 [15:28] <Awa> sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested.
#846 [15:29] * Nozo [webchat@c-24-60-251-95.hsd1.ma.comcast.net] has joined #minecrafthelp
#847 [15:29] <Nozo> heya, I'm trying to log into minecraft and getting can't connect to server. How do I fix this?
#848 [15:30] <Nozo> It works when I'm off my VPN, but when I'm on it it doesnt
#849 [15:31] <Nozo> but I'd rather keep my vpn on...
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#853 [15:39] * Victor [webchat@hld-main-204-13-115-6.hld.hometel.com] has joined #minecrafthelp
#854 [15:41] <Victor> Minecraft 1.14 whenever I click launch says, "Unable to save download. ja_jp.json".
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#856 [15:45] * ZatchYT [webchat@23.red-79-151-213.dynamicip.rima-tde.net] has joined #minecrafthelp
#857 [15:46] <ZatchYT> hi
#858 [15:46] <ZatchYT> i want to migrate my minecraft account but i dont remember my id , i only remember my mail and password
#859 [15:50] <ZatchYT> what i can do
#860 [16:03] * clammychimera6 [webchat@162-199-242-41.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#861 [16:05] <Lurks> Victor If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#862 [16:05] * clammychimera6 [webchat@162-199-242-41.lightspeed.frokca.sbcglobal.net] has quit. (Client Quit)
#863 [16:06] <Lurks> ZatchYT maybe contact mojang support see if they can get your username for you, you need transaction ID/gift code
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#867 [16:15] <Sadey> Hey!
#868 [16:16] <Sadey> i really need help
#869 [16:19] <CapFan67> Sadey, What do you need help with?
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#873 [16:58] * Kazooo [webchat@ppp-199-167-117-67.storm.ca] has joined #minecrafthelp
#874 [16:58] <Kazooo> Does anyone know how to fix unable to write coredump minidumps are not enabled instant crash on 1.14?
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#877 [17:04] <luis_ant> https://paste.ubuntu.com/p/RJCSPTywbB/ I can not get into the game ever crash, help me please
#878 [17:07] <luis_ant> I can not get into the game, always crash, help me please
#879 [17:19] * Jack [webchat@host-241-79.pubnet.pdx.edu] has joined #minecrafthelp
#880 [17:19] * Jack is now known as Guest7658
#881 [17:20] <Guest7658> I tried to migrate my old Minecraft account to my Mojang account but it says it was already migrated
#882 [17:20] <Guest7658> how do I access it? Im not sure I created a Mojang account before this
#883 [17:22] * Cobalt9 [webchat@166-70-67-82.utopia.xmission.net] has joined #minecrafthelp
#884 [17:23] <Cobalt9> I'm trying to install the 1.14 update, but I get the error "Unable to save download. ja_jp.json". I don't have any antivirus active, and I have a fresh coopy of minecraft downloaded. What should I do?
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#886 [17:41] * Ethan [webchat@pool-71-183-241-18.nycmny.fios.verizon.net] has joined #minecrafthelp
#887 [17:42] <Ethan> I am having trouble with the launcher
#888 [17:42] <Ethan> it says this
#889 [17:43] <Ethan> unable to save download ja_jp.json
#890 [17:52] <Ethan> please help
#891 [17:54] * mike2 [webchat@107-190-13-238.cpe.teksavvy.com] has joined #minecrafthelp
#892 [17:55] <mike2> Hi, I'm trying to reset my password but I never receive an email to do so. I've verified that I'm using the correct address
#893 [17:56] <Ethan> honestly i dont think anyone is on right now
#894 [17:57] <mike2> Oh okay. Thanks
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#897 [18:00] * HabitFan [webchat@216.64.230.254] has joined #minecrafthelp
#898 [18:00] <HabitFan> Hello
#899 [18:00] * Gamer [webchat@c-76-108-114-176.hsd1.fl.comcast.net] has joined #minecrafthelp
#900 [18:00] <Gamer> help
#901 [18:01] <Lurks> Ethan im not sure if this is a general issue, i've so many people having it, mainly caused by software, if you have any of the software listed, please remove them https://minecraftirc.net/support-articles/known-incompatible-software/
#902 [18:01] <Gamer> help
#903 [18:01] <Gamer> help
#904 [18:01] <Gamer> help
#905 [18:01] <Gamer> help
#906 [18:01] <Gamer> help
#907 [18:01] * Absol kicked Gamer from #minecrafthelp (Reason: amer :Stop spamming)
#908 [18:01] * ThaliaRuby [webchat@90.253.232.15] has joined #minecrafthelp
#909 [18:01] <Lurks> mike2 i think you have to contact mojang support with transaction ID/gift code to get that fixed for you
#910 [18:02] <Lurks> HabitFan hello
#911 [18:02] <ThaliaRuby> i deleted my email address linked with my account and want to log in
#912 [18:02] <ThaliaRuby> is there anything that can help me get access to my old account?
#913 [18:02] * Mozo [webchat@173-170-7-200.res.bhn.net] has joined #minecrafthelp
#914 [18:02] <HabitFan> I have a problem on my hands how I signed up with a e-mail address that recently got deleted. When I tried to sign in I get bombarded with security questions that only my younger self would remember. When I try to reset the security questions it sends the email to the email address that got deleted. Is there any way to fix this. PS I am not trying
#915 [18:02] <HabitFan> to hack another persons account I am not that kind of person, I just want to play minecraft again.
#916 [18:03] <ThaliaRuby> basically the problem i'm having^
#917 [18:03] <Mozo> I keep getting a java se binary launcher crash
#918 [18:03] <Mozo> 1.14 launcher isnt working
#919 [18:04] <Lurks> HabitFan ThaliaRuby then both of you have to contact mojang support to fix it for you, we don't have the power to
#920 [18:04] <HabitFan> *sigh* ok
#921 [18:04] <HabitFan> thanks anyway
#922 [18:05] <HabitFan> how do we contact mojang support?
#923 [18:05] <HabitFan> or where do we go
#924 [18:05] <Lurks> ??> HabitFan accounts/send-email
#925 [18:05] <HabitFan> ok
#926 [18:05] <Lurks> ??> HabitFan account/send-email
#927 [18:05] <Absol> HabitFan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#928 [18:05] <Absol> HabitFan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#929 [18:06] <HabitFan> m'kay
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#931 [18:07] <Lurks> Mozo sounds mostly viruses, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#932 [18:07] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to
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#935 [18:24] * Ebryk [webchat@d-207-255-100-138.paw.cpe.atlanticbb.net] has joined #minecrafthelp
#936 [18:25] <Ebryk> I placed a support ticket yesterday, is the estimated time to response seriously in the realm of months given the information on the "When will I hear back?" page?
#937 [18:26] <Lurks> Ebryk unfortunately yes
#938 [18:27] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#939 [18:28] <Ebryk> I suppose I might as well re-buy and attempt to have support credit my account in 2 months when one of their 2 employees manage to respond.
#940 [18:28] <Ebryk> That's insane.
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#943 [18:34] <cam5> Can anyone help me with 1.14 iron golem farm troubleshooting?
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#950 [18:54] <cam5> can anyone redirect me?
#951 [18:57] <quintonjj13> I am unable to download the "ja_jp.json" exact error "Unable to save download. ja_jp.json" I don't have any programs that should be stoping this, and I have it allowed through my firewall. Also it was working fine yesterday. Minecraft version 1.14 (and all 14.1 pre-release).
#952 [18:58] * json [webchat@cpe-104-33-41-106.socal.res.rr.com] has joined #minecrafthelp
#953 [18:58] <json> Hello?
#954 [18:59] * connersound [webchat@098-127-064-114.res.spectrum.com] has joined #minecrafthelp
#955 [18:59] <json> Im having a problem with ja_jp.json it seems to not download.
#956 [19:00] <connersound> im having a problem with literally every game i have where it just looks like missing texture files (pink and black squares) but some of it seems to be showing what it is supposed to be the other half shows nothing
#957 [19:01] * chaojifaming [webchat@66-227-161-204.dhcp.klmz.mi.charter.com] has joined #minecrafthelp
#958 [19:02] <quintonjj13> same json I am trying to fix it
#959 [19:02] <quintonjj13> hoping someone else know too
#960 [19:02] <json> Ive tried almost everything
#961 [19:03] <quintonjj13> I have friend sending me what should be the right file in a zip will see it that works
#962 [19:04] <json> it wont download
#963 [19:04] <json> I have one that lets me
#964 [19:04] * coolfille2003 [webchat@h-207-180.A328.priv.bahnhof.se] has joined #minecrafthelp
#965 [19:04] <json> But wont let me drag it into the mc files
#966 [19:04] <quintonjj13> I the file but something is weird about this file it won't let me move it
#967 [19:05] * cam5 [webchat@99-16-240-237.lightspeed.mrgvil.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#968 [19:05] <json> Yea same
#969 [19:06] <chaojifaming> Hi! I am a Chinese player (now in the US), just bought Minecraft because Price reduction of the Minecraft 10th anniversary.
#970 [19:06] <coolfille2003> Hi! I have a problem with the loggin, I have not logged in for about 2-3 years and I dont remember my e-mail. But my username is coolfille2003, can anyone help?
#971 [19:06] <quintonjj13> I HAVE FIXED THE PROBLEM JSON
#972 [19:06] <quintonjj13> kinda
#973 [19:07] <json> You have a discord?
#974 [19:07] <quintonjj13> ye
#975 [19:07] <json> Alright ill add you
#976 [19:07] <quintonjj13> ziklag
#977 [19:07] <quintonjj13> #4657
#978 [19:07] <json> Im dillan
#979 [19:09] * re [webchat@pool-74-96-64-104.washdc.fios.verizon.net] has joined #minecrafthelp
#980 [19:09] * re [webchat@pool-74-96-64-104.washdc.fios.verizon.net] has quit. (Client Quit)
#981 [19:10] <chaojifaming> Just a few mouths ago, some of my friends who bought the international version after Netease agent Minecraft China said that they could not login to the international version of the account. It seems that Mojang cleared all who use qq mailbox and 163 mailbox to bought international account after Netease agent. Is there an problem with the account I
#982 [19:10] <chaojifaming> just bought? Because I returned to China soon, now China cannot access Minecraft.net. I am worried that the account I just bought will be deleted after I return China, and I can't restore it.
#983 [19:11] * Brian [webchat@c-73-133-21-45.hsd1.va.comcast.net] has joined #minecrafthelp
#984 [19:12] <Brian> i remember long time ago i used to own a few minecraft accounts and weeks ago i tried resetting the password and it didnt go though and registered as a new user, im not sure whats going on
#985 [19:13] <chaojifaming> But my friend’s account has been deleted.
#986 [19:13] * eduardo [webchat@190.43.2.217] has joined #minecrafthelp
#987 [19:13] <eduardo> me aparece un error
#988 [19:13] * eduardo [webchat@190.43.2.217] has quit. (Client Quit)
#989 [19:14] <chaojifaming> I mean, they need to buy again.
#990 [19:14] * RyanP [webchat@50-25-224-32.mdlncmtk03.res.dyn.suddenlink.net] has joined #minecrafthelp
#991 [19:15] <RyanP> i'm having trouble getting on 1.14 its saying "unable to save download. ja_jp.json"
#992 [19:16] <json> Most of us are.
#993 [19:16] * Brian [webchat@c-73-133-21-45.hsd1.va.comcast.net] has quit. (Client Quit)
#994 [19:16] <connersound> im having problem with mine
#995 [19:16] <connersound> ill just look up a solution
#996 [19:16] <connersound> ill just look up a solution
#997 [19:16] * connersound [webchat@098-127-064-114.res.spectrum.com] has left #minecrafthelp
#998 [19:16] <RyanP> i tried but couldn't find anything
#999 [19:18] <mattym> Anyone with the issue specifically downloading ja_jp.json, It seems like there is a corrupt file on the download server again. You will just need to wait till they fix it.
#1000 [19:19] <RyanP> my friends minecraft work just fine and they even went on my server but when i try to open minecraft and that is all that shows, i even re downloaded minecraft
#1001 [19:20] <Lurks> mattym oh thanks, wow that's a sucker
#1002 [19:20] <mattym> RyanP, Last time we saw it, it was specific to certain file servers. It will effect some and not others.
#1003 [19:21] <RyanP> is there any way we can fix it manually?
#1004 [19:21] <mattym> RyanP, No
#1005 [19:21] <RyanP> is there an estimated time this will be resolved?
#1006 [19:22] <mattym> RyanP, No
#1007 [19:23] <RyanP> are they currently working on fixing it?
#1008 [19:23] <mattym> RyanP, We have no way of knowing.
#1009 [19:24] <RyanP> damm
#1010 [19:27] * vapsyvox [webchat@dyncpe1559.adsl.fo] has joined #minecrafthelp
#1011 [19:32] * TreeRuler [webchat@adsl-108-197-99-120.dsl.ltrkar.sbcglobal.net] has joined #minecrafthelp
#1012 [19:34] <TreeRuler> Hello. The only thing I need help with is for my email to be verified. I never did so, and can't remember my password so I can't request a password reset. I have all of the info you need. Thank you so much.
#1013 [19:38] <vapsyvox> Hi, i'm having an issue with MC version 1.14 where it freezes my pc in what appears to be a BSOD without reaching the blue screen whenever i try to launch it. i have reinstalled MC, the MC launcher, java, openAL multiple times over as well as the gpu drivers. I've tried allocating varying volumes of ram from 1GB to 4GB, i've tried using different r
#1014 [19:39] <vapsyvox> untime executables (java.exe, javaw.exe, both bundled and separate), i've tried using the old launcher which produces the same issue, i've disabled all overlays and i've tried launching with UAC disabled.
#1015 [19:40] * cam7 [webchat@99-16-240-237.lightspeed.mrgvil.sbcglobal.net] has joined #minecrafthelp
#1016 [19:40] <cam7> Could anyone help me with iron golem farms in 1.14?
#1017 [19:49] * itsdinnertime [webchat@24-119-163-44.cpe.cableone.net] has joined #minecrafthelp
#1018 [19:50] <itsdinnertime> anybody ever have problems with mojang not sending change password email?
#1019 [20:11] * matheus [webchat@201-67-148-226.bnut3702.dsl.brasiltelecom.net.br] has joined #minecrafthelp
#1020 [20:11] <matheus> oi acabeide entrar no jogo o jogo ebon
#1021 [20:11] <matheus> oi acabeide entrar no jogo o jogo ebon
#1022 [20:12] * matheus [webchat@201-67-148-226.bnut3702.dsl.brasiltelecom.net.br] has left #minecrafthelp
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#1024 [20:22] * itsdinnertime [webchat@24-119-163-44.cpe.cableone.net] has joined #minecrafthelp
#1025 [20:22] <itsdinnertime> anybody ever have problems with mojang not sending change password email?
#1026 [20:41] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#1027 [20:46] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1028 [20:48] * RoYdY [webchat@82-69-42-200.dsl.in-addr.zen.co.uk] has joined #minecrafthelp
#1029 [20:48] <RoYdY> Hey guys
#1030 [20:49] * RoYdY [webchat@82-69-42-200.dsl.in-addr.zen.co.uk] has quit. (Client Quit)
#1031 [20:57] * Nihcas [webchat@pool-100-4-208-161.albyny.fios.verizon.net] has joined #minecrafthelp
#1032 [20:58] <Nihcas> Hello, I paid $27 for minecraft yesterday and now it is 17! I am buying minecraft for my brothers and the $10 refund would help. Thank you.
#1033 [21:12] * chaojifaming [webchat@66-227-161-204.dhcp.klmz.mi.charter.com] has quit. (Quit: webchat.esper.net)
#1034 [21:19] * quintonjj13 [webchat@c-73-78-243-246.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#1035 [21:30] * red_phoenix31 [webchat@c-67-191-198-81.hsd1.ga.comcast.net] has joined #minecrafthelp
#1036 [21:30] <red_phoenix31> i cant log in
#1037 [21:30] <red_phoenix31> I never verefied my email and now I cant log in
#1038 [21:31] <red_phoenix31> plz help
#1039 [21:31] <red_phoenix31> I could at one point, this username was my username, but when I press reset password it never sends me an email
#1040 [21:32] * Adsu1 [webchat@b1b7d5b5.virtua.com.br] has joined #minecrafthelp
#1041 [21:33] <Adsu1> hey, I need help. Anyone here?
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#1043 [21:57] * BlueScreen [webchat@c-76-121-87-35.hsd1.wa.comcast.net] has joined #minecrafthelp
#1044 [21:57] <BlueScreen> Hello
#1045 [21:57] <BlueScreen> My game keeps freezing to a blue screen on any version when i try to play
#1046 [21:59] * BlueScreen [webchat@c-76-121-87-35.hsd1.wa.comcast.net] has quit. (Client Quit)
#1047 [22:01] * joe [webchat@90.248.0.166] has joined #minecrafthelp
#1048 [22:01] <joe> hello?
#1049 [22:03] * joe [webchat@90.248.0.166] has quit. (Client Quit)
#1050 [22:06] * Tyler5 [webchat@47.sub-174-192-2.myvzw.com] has joined #minecrafthelp
#1051 [22:08] * auroza [webchat@216-58-86-108.cpe.distributel.net] has joined #minecrafthelp
#1052 [22:08] <auroza> hello
#1053 [22:09] <Tyler5> I am trying to buy Minecraft for a friend of mine. I went to my local Walmart and bought one of the redeemable gift card things. I then got back and on the website I had noticed that the price changed from $26.95 to $16.95. When I place my order it gets stuck on the "placing order" screen. I'm wondering if this has anything to do with my card being
#1054 [22:09] <Tyler5> out of date even though I bought it same day. Is there something wrong with my code?
#1055 [22:09] <Tyler5> (also, hello)
#1056 [22:10] <auroza> my problem is I can't redeem my code to windows 10 edition
#1057 [22:10] <Tyler5> well I am just trying to get java
#1058 [22:11] * auroza [webchat@216-58-86-108.cpe.distributel.net] has quit. (Client Quit)
#1059 [22:11] <Tyler5> It is very frustrating seeming as I just spent about $30 bucks on something that was completely useless
#1060 [22:11] * Kong [webchat@cm-58-10-4-74.revip7.asianet.co.th] has joined #minecrafthelp
#1061 [22:11] <Kong> Hello
#1062 [22:11] * Viper [webchat@cpe-172-88-19-198.socal.res.rr.com] has joined #minecrafthelp
#1063 [22:11] <Viper> how can i refund minecraft
#1064 [22:12] <Viper> java edition
#1065 [22:12] <Kong> yes
#1066 [22:12] <Viper> yes what
#1067 [22:12] * Yhikorem [webchat@dsl-187-214-77-94-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1068 [22:12] <CapFan67> ??> Viper account/refund
#1069 [22:12] <Absol> Viper: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1070 [22:13] <Kong> i have problem about java edition
#1071 [22:13] <Tyler5> did y'all read my issue up there
#1072 [22:13] <Tyler5> and is there anything you know about it
#1073 [22:13] <Viper> i did that and they made me send a email
#1074 [22:13] <Viper> but the yare barley reading things from march 29
#1075 [22:13] * Viper [webchat@cpe-172-88-19-198.socal.res.rr.com] has quit. (Client Quit)
#1076 [22:14] <Yhikorem> Hello, it is not possible to start minecraft, I miss an error report instantly
#1077 [22:14] <Tyler5> this is obviously pointless
#1078 [22:14] <CapFan67> I'll be in channel in a little bit.
#1079 [22:14] * Viper [webchat@cpe-172-88-19-198.socal.res.rr.com] has joined #minecrafthelp
#1080 [22:14] * Viper [webchat@cpe-172-88-19-198.socal.res.rr.com] has quit. (Client Quit)
#1081 [22:15] <Tyler5> I am trying to buy Minecraft for a friend of mine. I went to my local Walmart and bought one of the redeemable gift card things. I then got back and on the website I had noticed that the price changed from $26.95 to $16.95. When I place my order it gets stuck on the "placing order" screen. I'm wondering if this has anything to do with my card being
#1082 [22:15] <Tyler5> out of date even though I bought it same day. Is there something wrong with my code?
#1083 [22:15] * Yhikorem [webchat@dsl-187-214-77-94-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#1084 [22:15] <Kong> i can't login on website but when i use other my pc it can how can i fix with this problem?
#1085 [22:15] * superpowers04 [~superpowe@2600:8805:a100:8c9:fc86:acc6:271f:2cc1] has joined #minecrafthelp
#1086 [22:16] * Tyler7 [webchat@47.sub-174-192-2.myvzw.com] has joined #minecrafthelp
#1087 [22:16] <Tyler7> I am trying to buy Minecraft for a friend of mine. I went to my local Walmart and bought one of the redeemable gift card things. I then got back and on the website I had noticed that the price changed from $26.95 to $16.95. When I place my order it gets stuck on the "placing order" screen. I'm wondering if this has anything to do with my card being
#1088 [22:16] <Tyler7> out of date even though I bought it same day. Is there something wrong with my code?
#1089 [22:17] <Tyler7> please help me, I feel as though I wasted my money on this. It's $30 down the drain for something I can't play.
#1090 [22:19] * Tyler7 [webchat@47.sub-174-192-2.myvzw.com] has quit. (Client Quit)
#1091 [22:19] <Kong> How can tell me about why i can't click login on web site
#1092 [22:20] <CapFan67> Kong, That's probably solvable, and likely software you've run recently. I'll be in channel in just a few minutes
#1093 [22:20] <superpowers04> Tyler7, You can try your luck with mojang support https://help.mojang.com/customer/portal/emails/new but other then that we can't really help you as we don't work for mojang sorry
#1094 [22:22] <CapFan67> Kong, let's have you get started with a report to see what software is running, so we can identify the incompatible software causin gyour login issue:
#1095 [22:22] <CapFan67> ??> Kong tools/hjt
#1096 [22:22] <Absol> Kong: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1097 [22:22] <Absol> Kong: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1098 [22:23] * Saber [webchat@d75-157-230-40.bchsia.telus.net] has joined #minecrafthelp
#1099 [22:23] <Saber> ho
#1100 [22:23] <Saber> hi
#1101 [22:23] <Saber> anyone here?
#1102 [22:25] <CapFan67> Kong, When you get the hjt report, you can create a paste. Absol will give you instructions.
#1103 [22:25] <CapFan67> ??> Kong paste
#1104 [22:25] <Absol> Kong: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1105 [22:28] <Kong> ok i will try
#1106 [22:29] <Kong> When i go to login on the game it show "Could not connect to server." but when i use other pc it can play
#1107 [22:30] <CapFan67> Kong, Another symptom of the incompatible software. How's the Hjt report coming along?
#1108 [22:30] * Nihcas [webchat@pool-100-4-208-161.albyny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1109 [22:33] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
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#1111 [22:40] <cam7> anyone have any knowledge of iron golem farms?
#1112 [22:40] <CapFan67> cam7, We help with technical issues here, not in-game mechanics. You might try Reddit /r/minecraft or minecraftforums
#1113 [22:41] <cam7> is there any channel I can go to? I posted on the minecraft fourms four hours ago
#1114 [22:41] <superpowers04> cam7, You can try getting help on the discord server https://discord.gg/minecraft
#1115 [22:42] <cam7> RIght, thanks
#1116 [22:46] * beso [webchat@50.126.149.51] has joined #minecrafthelp
#1117 [22:48] <beso> So i haven't played minecraft in a while, and when i went to install the new 1.14 version on the java version, it shows an error that says "Unable to save download. ja_jp.json
#1118 [22:49] <CapFan67> beso, We've seen a lot of "ja_jp.json" download issues today, and haven't found a solution. We suspect it's a corrupt file in the cloud distribution system. We've alerted Mojang.
#1119 [22:49] <json> Its fixed now
#1120 [22:52] * Maximilian123454 [webchat@209-195-125-151.cpe.distributel.net] has joined #minecrafthelp
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#1123 [23:00] * OmegaCenti [~OmegaCent@c-73-76-203-22.hsd1.tx.comcast.net] has quit. (Ping timeout: 189 seconds)
#1124 [23:02] * OmegaCenti [~OmegaCent@c-73-76-203-22.hsd1.tx.comcast.net] has joined #minecrafthelp
#1125 [23:08] * charlie [webchat@c-73-232-165-164.hsd1.tx.comcast.net] has joined #minecrafthelp
#1126 [23:10] <charlie> need help downloading 1.14 update. ( Error. Unable to save download)
#1127 [23:10] <CapFan67> charlie, Do you see a more details link? Is the file you're having trouble with ja_jp.json?
#1128 [23:12] * paul [webchat@ip70-161-253-231.hr.hr.cox.net] has joined #minecrafthelp
#1129 [23:12] * Bebap [webchat@76-14-37-81.sf-cable.astound.net] has joined #minecrafthelp
#1130 [23:12] <paul> hello
#1131 [23:12] <Bebap> Hey
#1132 [23:12] <CapFan67> Hi
#1133 [23:13] <paul> I keep getting a problem
#1134 [23:13] <paul> its
#1135 [23:13] <paul> Unable to save download. ja_jp.json
#1136 [23:13] <CapFan67> paul, We've seen a lot of "ja_jp.json" download issues today, and haven't found a solution. We suspect it's a corrupt file in the cloud distribution system. We've alerted Mojang.
#1137 [23:13] <paul> ohh ok
#1138 [23:13] <Bebap> Im trying to renew my realms sub and a error keeps popping up saying it cant be done rn and try again alter
#1139 [23:13] <paul> ok thanks guys
#1140 [23:13] <paul> goodnight
#1141 [23:13] * paul [webchat@ip70-161-253-231.hr.hr.cox.net] has quit. (Client Quit)
#1142 [23:14] <charlie> I don't see a problem with the ja_jp.json
#1143 [23:14] <CapFan67> charlie, When you look at more details, which file is failing?
#1144 [23:15] <charlie> it says the process cannot access the file because it is being used by another process
#1145 [23:15] <CapFan67> charlie, Let's look at the specific error. Do you know how to navigate to your .minecraft folder?
#1146 [23:16] <charlie> yes
#1147 [23:16] <CapFan67> charlie, Open your .minecraft\launcher_log.txt file. Copy the full contents, and create a paste. Absol will give you instructions:
#1148 [23:16] <CapFan67> ??> charlie paste
#1149 [23:16] <Absol> charlie: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#1152 [23:23] * Tristan [webchat@CPE0c9d922bd4b0-CM1cabc072edd0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1153 [23:23] <charlie> I have windows 10 and now I cant find it.
#1154 [23:23] <Tristan> Hello?
#1155 [23:24] <Tristan> I just windows 10 and tried to redeem my minecraft code for it and it says it has already been redeemed
#1156 [23:24] <Tristan> installed*
#1157 [23:24] * Tristan [webchat@CPE0c9d922bd4b0-CM1cabc072edd0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#1158 [23:25] * Riged [webchat@c-71-195-184-222.hsd1.ca.comcast.net] has joined #minecrafthelp
#1159 [23:25] <superpowers04> CapFan67, What is the fix for the "unable to write core dump minidumbs are not enabled"
#1160 [23:25] <Riged> 。
#1161 [23:26] <CubeTheThird> superpowers04, is there a log for that?
#1162 [23:26] <superpowers04> Lemmie aks
#1163 [23:26] <superpowers04> ask*
#1164 [23:26] <Riged> hello
#1165 [23:26] <Riged> i need help with download 1.14
#1166 [23:26] <CubeTheThird> Riged, what's the issue?
#1167 [23:27] <Riged> says "Unable to save download. ja_jp.json
#1168 [23:28] <superpowers04> "We've seen a lot of "ja_jp.json" download issues today, and haven't found a solution. We suspect it's a corrupt file in the cloud distribution system. We've alerted Mojang."
#1169 [23:28] <superpowers04> Is what Cap Fan67 said earlier
#1170 [23:28] <Riged> oh ok
#1171 [23:28] <superpowers04> Yes I put a space to not mention him lol
#1172 [23:28] <Riged> so i cant play 1.14
#1173 [23:29] <Riged> welp back to 1.13. rip the foxes
#1174 [23:29] <superpowers04> For me 1.14 barely even works anyway :P
#1175 [23:30] <Riged> oh ok. ill just wait patiently for it to fix. thanks for informing me of what is happened
#1176 [23:30] <Riged> さよなら
#1177 [23:30] * Riged [webchat@c-71-195-184-222.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1178 [23:32] * nick0 [webchat@j40cc-wlan-pool-03.nat.iastate.edu] has joined #minecrafthelp
#1179 [23:32] <nick0> hello?
#1180 [23:32] <CapFan67> nick0, Hi
#1181 [23:33] <nick0> Hey. I'm trying to access my account that I used a couple years ago but the associated email is no longer open and my password doesn't work
#1182 [23:34] <CapFan67> nick0, Have you tried resetting your password?
#1183 [23:34] * Rich [webchat@pool-72-69-11-2.nycmny.fios.verizon.net] has joined #minecrafthelp
#1184 [23:34] <nick0> Yes
#1185 [23:34] <CapFan67> nick0, Were you able to change your password?
#1186 [23:35] <nick0> I also may have changed the email on the account or my brother may have as well. So I essentially don't know my password or email assciated with the account
#1187 [23:35] <nick0> No I was not
#1188 [23:35] <Rich> Yello~ Everybody~ I bought minecraft back in 2012, was able to play it last year being 2018, but when I tried to re download it a few days ago, it was prompting me to rebuy it...
#1189 [23:35] <CubeTheThird> Rich, what's your minecraft username?
#1190 [23:35] <Rich> copjones1994
#1191 [23:35] <CapFan67> nick0, Ah. Knowing the email address associate with the account is necessary. You will need to contact Mojang support. Do you need a link?
#1192 [23:36] <CubeTheThird> Rich, the username is still registered, so I'd assume you're logging in with the wrong email
#1193 [23:36] <Rich> I'll try logging in again
#1194 [23:36] <nick0> CapFan67 I did a month ago and got no response
#1195 [23:36] <CapFan67> nick0, On what date did you submit your request?
#1196 [23:37] <nick0> CapFan67 April 8th
#1197 [23:37] <superpowers04> CubeTheThird, Here is the log https://paste.ubuntu.com/p/RPZKYzyxrg/
#1198 [23:37] <CapFan67> nick0, Ah, you have a while to wait yet. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1199 [23:37] <Rich> when I log in with that name (copjones1994) it only allows me to play the demo... I'll try using my mail, instead of my screen name I guess
#1200 [23:37] <nick0> CapFan67 why is there such a long wait time? That's ridiculous
#1201 [23:38] <CapFan67> nick0, I wish it were shorter as well.
#1202 [23:39] <nick0> CapFan67 thanks for the help
#1203 [23:39] <CubeTheThird> superpowers04, for that one I believe it would be disabling VBOs in the video settings
#1204 [23:39] * nick0 [webchat@j40cc-wlan-pool-03.nat.iastate.edu] has quit. (Quit: webchat.esper.net)
#1205 [23:39] <CubeTheThird> superpowers04, note that option is removed in 1.14
#1206 [23:39] <superpowers04> CubeTheThird, They are playing 1.14
#1207 [23:39] <Rich> nope, just the demo... despite buying it before. : \
#1208 [23:40] <CubeTheThird> superpowers04, oh really? that log says 1.13. In any case we could see if they can update their graphics drivers
#1209 [23:40] <CubeTheThird> Rich, can you login to account.mojang.com/me
#1210 [23:41] <Rich> I was already logged in. That link just redirected me to activate a gift code or something
#1211 [23:42] <CubeTheThird> Rich, if you aren't seeing your username on that page, you're logging in with the wrong email
#1212 [23:43] <Rich> But, this is the only email I've ever used with minecraft.. Just to make sure, I logged out, and back in with the same mail, and boom, nothing
#1213 [23:43] <Rich> copjones1994@gmail.com is the one of file, right?
#1214 [23:44] <CubeTheThird> Rich, this channel is run by volunteers, so we don't have access to account details
#1215 [23:44] <Rich> Ah... Welp
#1216 [23:44] <CubeTheThird> Rich, but I'd recommend you try other emails if you have any
#1217 [23:44] <CubeTheThird> Rich, if not, you'll have to contact Mojang support
#1218 [23:44] <CubeTheThird> ??> Rich mojang/email
#1219 [23:44] <Absol> Rich: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1220 [23:44] <Absol> Rich: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1221 [23:45] * luke [webchat@c-71-236-49-159.hsd1.tn.comcast.net] has joined #minecrafthelp
#1222 [23:46] <luke> when i launch my minecraft it stops responding
#1223 [23:46] <luke> what should i do?
#1224 [23:46] <CapFan67> luke, Do you get an error number or description? Or just "not responding"?
#1225 [23:47] * luke [webchat@c-71-236-49-159.hsd1.tn.comcast.net] has quit. (Client Quit)
#1226 [23:47] * superpowers04 [~superpowe@2600:8805:a100:8c9:fc86:acc6:271f:2cc1] has quit. (Quit: Leaving)
#1227 [23:48] * luke [webchat@c-71-236-49-159.hsd1.tn.comcast.net] has joined #minecrafthelp
#1228 [23:48] <luke> my minecraft starts to lead and then stops responding. no error code just the program quits responding
#1229 [23:49] * nugget [webchat@cpe-121-212-146-88.nb06.nsw.asp.telstra.net] has joined #minecrafthelp
#1230 [23:49] <CapFan67> luke, That's usually caused by incompatible software. Let's see what's running on your system:
#1231 [23:49] <CapFan67> ??> luke tools/hjt
#1232 [23:49] <Absol> luke: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1233 [23:49] <Absol> luke: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1234 [23:50] <nugget> I keep getting this when I press the play button (Unable to save download. pt_pt.json)
#1235 [23:50] * luke [webchat@c-71-236-49-159.hsd1.tn.comcast.net] has quit. (Client Quit)
#1236 [23:51] <CapFan67> nugget, Do you mean, ja_jp.json?
#1237 [23:51] <nugget> im not to sure it just came up with this one Unable to save download. sq_al.json
#1238 [23:52] <CapFan67> ??> nugget error/download
#1239 [23:52] <Absol> nugget: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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