#1 [00:00] * Star_ [webchat@99-33-67-37.lightspeed.yrlnca.sbcglobal.net] has joined #minecrafthelp
#2 [00:00] <Star_> Hi I keep getting this error and it won't let me play "The game crashed whilst initializing game
#3 [00:00] <Star_> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#4 [00:00] <ja> The game crashed whilst initializing game
#5 [00:00] <ja> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL this keeps pooping up how do i fix it it is on ,y lancher
#6 [00:01] <Rich> Back, i've tried every other email I could think of, but to no avail. copjones is the only one I've ever used, and I have a ticket up already with mojang, but havent got a response since sending it a couple of days ago.
#7 [00:02] <Rich> I can only image it's something on there end, cause I've had no issues playing since last year. I'm guessing before their major site revamp... or something
#8 [00:02] <CapFan67> ja, That's a hardware or driver issue. Let's see what you've got:
#9 [00:02] <CapFan67> ??> ja win/dxdiag
#10 [00:02] <Absol> ja: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#11 [00:02] <CapFan67> Star_, That's also a hardware or driver issue. Let's run the same report:
#12 [00:02] <CapFan67> ??> Star_ win/dxdiag
#13 [00:02] <Absol> Star_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#14 [00:03] * Kurtstar [webchat@110-175-177-28.static.tpgi.com.au] has joined #minecrafthelp
#15 [00:03] <CapFan67> Rich, If you can't find the Email/Password combo, and ressing your password doesn't fix the issue, then it'll require Mojang to sort out your issue.
#16 [00:04] <Kurtstar> Hey all, has anyone else had the failed to log in due to invalid credentials? I have changed my password and still no luck
#17 [00:04] <Kurtstar> ive sent them an email but still waiting on a reply
#18 [00:04] <CapFan67> Kurtstar, If you disconnect your mobile phone from wifi and us cellular data, can you log into Mojang.com with your phone?
#19 [00:05] <Kurtstar> have not tried that on my phone
#20 [00:05] <CapFan67> Kurtstar, A few bad login attempts can block your IP for an hour. Try from your phone, using a different IP (cellular).
#21 [00:06] <Kurtstar> well i can still log in to my phone
#22 [00:06] <Kurtstar> i can log in on the PC but its the launcher that wont workl
#23 [00:07] <CapFan67> Kurtstar, So, you can log into MOjang.com on your PC, but not your launcher using the same credentials?
#24 [00:07] <Kurtstar> that is correct
#25 [00:07] <Kurtstar> tried to reinstall the launcher and still the same issue
#26 [00:07] <CapFan67> Kurtstar, What's the exact reply message when you try logging into your launcher?
#27 [00:07] <Kurtstar> Login failed. Invalid username or password
#28 [00:07] <Kurtstar> Although its the exact same one i type in to login to mojang
#29 [00:08] <CapFan67> Kurtstar, Let's just take a quick look to make sure you don't have any software known to block launcher logins:
#30 [00:08] <CapFan67> ??> Kurtstar tools/hjt
#31 [00:08] <Absol> Kurtstar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#32 [00:08] <Absol> Kurtstar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#33 [00:09] <Star_> ok i did what you guys said
#34 [00:09] <Star_> i went to ubuntu pasteebin but idk what do i put for the name
#35 [00:09] * artificial_cow [webchat@mobile-107-77-232-218.mobile.att.net] has joined #minecrafthelp
#36 [00:09] <CapFan67> Star_, you can put anything in the poster field.
#37 [00:09] <Star_> Oh alright
#38 [00:11] <artificial_cow> bruh I bought minecraft in like 2011 and now I'm just trying to play it and migrate it to Mojang but I have no clue what email I used back then. I'm pretty sure it does not even exist anymore because it was hotmail or something
#39 [00:11] <CapFan67> artificial_cow, Knowing your email is necessary for self service migration. You'll need to have Mojang help you with the migration. Do you need a link?
#40 [00:11] <Kurtstar> There its pasted in there
#41 [00:12] <CapFan67> Kurtstar, The paste takes you to a new page. Give us the link/URL to your paste page.
#42 [00:12] <artificial_cow> I emailed them but I expect it will be quite a while, I was just wondering if there were any other possible solutions. Thank you for the help.
#43 [00:12] <Kurtstar> https://paste.ubuntu.com/p/PTkXbwKmdy/
#44 [00:12] <Star_> ok I pasted it now what do i do?
#45 [00:13] <CapFan67> Star_, The paste takes you to a new page. Give us the link/URL to your paste page.
#46 [00:13] <CapFan67> ??> Kurtstar info/mcleaks
#47 [00:13] <Absol> Kurtstar: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#48 [00:13] <Absol> Kurtstar: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#49 [00:13] <CapFan67> ??> Kurtstar win/hosts/edit
#50 [00:13] <Star_> ok
#51 [00:13] <Absol> Kurtstar: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#52 [00:13] <Absol> Kurtstar: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#53 [00:13] <CapFan67> Kurtstar, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. By running MCLeaks, You gave a 3rd party your minecraft password.
#54 [00:13] <Star_> https://paste.ubuntu.com/p/2qtskbp7mN/
#55 [00:14] <Kurtstar> whats this mc leaks thing? where is it at?
#56 [00:14] <CapFan67> Star_, That hardware is well below Minecraft's minimum requirements. You won't be able to run 1.14. You *might* be able to run older versions if you install a GPU.
#57 [00:15] <CapFan67> Kurtstar, You, or someone you know, downloaded and ran MCLeaks, which lets you play with stolen accounts. Sadly, in the process it steals your account to add to the pool.
#58 [00:15] <CapFan67> Kurtstar, The important part is to clean up your hosts file.
#59 [00:15] <Kurtstar> Oh well thats bloody great haha
#60 [00:15] <CapFan67> Kurtstar, Follow Absol's instructions to edit your hosts file.
#61 [00:16] <Star_> but won't that stop me from playing online
#62 [00:16] <CapFan67> Star_, Yes. Yes it will. Online or single player, it's the same game.
#63 [00:16] <Star_> So it will work even if its older
#64 [00:17] <CapFan67> Star_, Your Integrted graphics chip has no driver for Win10. I doubt any version will work as-is. *Maybe* older versions might work if you invest in a video card. ...though I would spend my money on a new computer.
#65 [00:18] <Kurtstar> okay so i just go to %SystemRoot%\System32\drivers\etc\hosts and then delete those hosts and then save it?
#66 [00:18] <Kurtstar> 94.23.155.247 authserver.mojang.com
#67 [00:18] <Kurtstar> 94.23.155.247 sessionserver.mojang.com
#68 [00:18] <Kurtstar> this is what comes up
#69 [00:18] <CapFan67> Kurtstar, Do you need the instructions again? Step 1 is running Notepad as Administrator.
#70 [00:19] <CapFan67> Kurtstar, Yes, delete those entries then save.
#71 [00:19] <Kurtstar> now new password and try to re log?
#72 [00:19] <CapFan67> Kurtstar, No. First test to be sure it's working.
#73 [00:19] <Kurtstar> Yep
#74 [00:19] <Kurtstar> it works haha
#75 [00:19] <CapFan67> Kurtstar, Once its working, *then* go change your password.
#76 [00:19] <Star_> alright thanks for the help though
#77 [00:19] <Kurtstar> Thankyou OMG!!!
#78 [00:21] <Kurtstar> Okay just changed the password again
#79 [00:21] <ja> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#80 [00:21] <CapFan67> Kurtstar, You should be set.
#81 [00:21] <CapFan67> ??> ja win/dxdiag
#82 [00:21] <Absol> ja: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#83 [00:21] <Kurtstar> Thankyu so much for that
#84 [00:21] <ja> how do ifix this
#85 [00:21] <Kurtstar> All the best Guys!! Cheers!
#86 [00:21] <CapFan67> ja, Follow the instructions to produce a report that we can review.
#87 [00:22] <ja> idid the instrutchions
#88 [00:22] <CapFan67> ja ...the instructions involve creating a paste, then giving us the link/URL.
#89 [00:24] <ja> https://paste.ubuntu.com/p/2qtskbp7mN/plain/
#90 [00:24] <ja> thats the url
#91 [00:24] * Star_ [webchat@99-33-67-37.lightspeed.yrlnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#92 [00:25] * Kurtstar [webchat@110-175-177-28.static.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#93 [00:25] <ja> now what
#94 [00:25] <CapFan67> ...why does your paste have Star's name?
#95 [00:25] <ja> where
#96 [00:25] <CapFan67> ja, That's Star_'s paste from above.
#97 [00:25] <CapFan67> ja, YOu didn't make a new paste with your computer.
#98 [00:26] <ja> i did
#99 [00:26] <CapFan67> ja, that's the same URL another user just posted a few minutes ago.
#100 [00:27] <CapFan67> ja, Please run DxDiag on your machine and use your own report to create a paste.
#101 [00:27] <ja> https://paste.ubuntu.com/p/Psqsp3R9Yz/ here is a nother
#102 [00:28] <CapFan67> Ja, ok that's a different machine.
#103 [00:28] <CapFan67> ja, That hardware is well below Minecraft's minimum requirements. You won't be able to run 1.14. You *might* be able to run older versions if you install a GPU.
#104 [00:28] <ja> https://paste.ubuntu.com/p/Psqsp3R9Yz/plain/
#105 [00:29] <ja> now what
#106 [00:29] <CapFan67> ja, Your computer won't run Minecraft.
#107 [00:30] <ja> why
#108 [00:30] <CapFan67> ja, Your integrated graphics have no OpenGL support for Windows 10.
#109 [00:30] <CapFan67> ja, Also, you have too little memory.
#110 [00:30] <ja> i just got it set up to windows
#111 [00:30] <CapFan67> ja, That machine shouldn't have Windows 10.
#112 [00:31] <ja> it dose tho
#113 [00:31] <CapFan67> ja, Yes, I see you installed it. ...but dell only provides XP and Vista drivers for that system.
#114 [00:31] <CapFan67> ja, It's *really* old (2007 ish)
#115 [00:32] <ja> no i have 1 terabyte of memory
#116 [00:32] <CapFan67> ja, No, you have 2G total memory in the computer.
#117 [00:32] <CapFan67> ja, Memory: 2048MB RAM
#118 [00:32] <ja> i got adrive and it has 1 terabyte
#119 [00:33] <CapFan67> ja, I'm not talking about your hard drive. I'm talking about your CPU and Memory.
#120 [00:33] <ja> oh wel how do i fix that
#121 [00:33] <CapFan67> ja, with a new computer.
#122 [00:44] * Rich [webchat@pool-72-69-11-2.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#123 [00:45] <Noobily> What is a rough time period on when mojang's customer support may get back to me?
#124 [00:46] <CapFan67> Noobily, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#125 [01:01] * blackdragon12987 [webchat@97.102.201.200] has joined #minecrafthelp
#126 [01:01] <blackdragon12987> hiii
#127 [01:01] * blackdragon12987 [webchat@97.102.201.200] has quit. (Client Quit)
#128 [01:53] * Kevin9 [webchat@ip68-101-110-36.oc.oc.cox.net] has joined #minecrafthelp
#129 [01:53] <Kevin9> What is Failed to download file. creative1.ogg
#130 [01:53] <Kevin9> ?
#131 [01:55] * Kevin9 [webchat@ip68-101-110-36.oc.oc.cox.net] has quit. (Client Quit)
#132 [01:58] * chrfa37 [webchat@adsl-44.91.140.8.tellas.gr] has joined #minecrafthelp
#133 [01:58] <chrfa37> hello there
#134 [02:03] <chrfa37> I have been trying to run a new minecraft server (1.14) on my machine, successfully port forwarding and making sure the firewall does not block the connection. As a lot of other people in the community, when trying to connect I am getting this error: io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further info
#135 [02:03] <chrfa37> I have tried setting the server up on Windows 10, as well as on Linux Mint 19.1. Any help will be greatly appreciated.
#136 [02:23] * HypeHarrison [webchat@host-78-144-203-70.as13285.net] has joined #minecrafthelp
#137 [02:25] <HypeHarrison> Hey , I wrote this problem on planet minecraft but got no responses so ill try here but ill leave the link to my planet minecraft help thing . https://www.planetminecraft.com/forums/minecraft/help/minecraft-crashing-upon-startup-586905/
#138 [02:25] <HypeHarrison> I then also have a pastebin of my dxdiag
#139 [02:25] <HypeHarrison> https://paste.ubuntu.com/p/HCg9ttBf4t/
#140 [02:26] <Greymagic27> HypeHarrison, Let's see if its malware causing your issue:
#141 [02:26] <Greymagic27> ??> HypeHarrison av/adwcleaner
#142 [02:26] <Absol> HypeHarrison: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#143 [02:26] <Absol> HypeHarrison: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#144 [02:27] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#145 [02:27] * HypeHarrison [webchat@host-78-144-203-70.as13285.net] has quit. (Client Quit)
#146 [02:42] * blake [webchat@1.126.106.207] has joined #minecrafthelp
#147 [02:42] <blake> I got an error
#148 [02:42] <Greymagic27> blake, Hey. What's the error?
#149 [02:44] <blake> its unable to save download
#150 [02:44] <Greymagic27> blake, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#151 [02:44] <Greymagic27> ??> blake tools/hjt
#152 [02:44] <Absol> blake: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#153 [02:44] <Absol> blake: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#154 [02:44] <blake> use a remote session
#155 [02:44] <Greymagic27> blake, Using the tool 'hijackthis' is easier than connecting to your PC as it creates a list of running processes. If I were to connect to your PC this is the tool I would run
#156 [02:45] <blake> ok use it
#157 [02:46] <blake> hello
#158 [02:46] <Greymagic27> blake, Hi.. Can you run that tool and follow the steps to send the output here?
#159 [02:47] <blake> no use the remote session
#160 [02:47] <Greymagic27> blake, There isn't a reason to connect to your PC, you can just follow the steps without me connecting
#161 [02:48] * Jarredrb [webchat@cpe-124-188-202-201.blui-cr-104.win.vic.bigpond.net.au] has joined #minecrafthelp
#162 [02:48] <blake> my Minecraft is loading slow
#163 [02:49] <Greymagic27> blake, Please can you follow the steps for hijackthis?
#164 [02:49] <Greymagic27> ??> blake tools/hjt
#165 [02:49] <Jarredrb> same and its not responding
#166 [02:49] <Absol> blake: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#167 [02:49] <Absol> blake: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#168 [02:49] <Greymagic27> Jarredrb, That's usually malware, this tool will remove the malware for you:
#169 [02:49] <Greymagic27> ??> Jarredrb av/adwcleaner
#170 [02:49] <Absol> Jarredrb: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#171 [02:49] <Absol> Jarredrb: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#172 [02:49] <blake> hello
#173 [02:49] <blake> Jarredrb
#174 [02:49] <Jarredrb> which one is real?
#175 [02:49] <blake> both
#176 [02:49] <Greymagic27> ??> Jarredrb bot/!
#177 [02:49] <Greymagic27> ??> Jarredrb bot
#178 [02:50] <Absol> Jarredrb: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#179 [02:50] * wewronika [webchat@bng213.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#180 [02:50] <wewronika> hello
#181 [02:50] <Greymagic27> wewronika, Hey. How can we help?
#182 [02:50] <wewronika> i have problem with migrating my account to my mail
#183 [02:50] <Greymagic27> What's the problem?
#184 [02:50] <blake> my forge mod loader has found a problem
#185 [02:51] <wewronika> when i try to migrate my account to new mail it shows "error! wrong minecraft username or password."
#186 [02:51] * Jarredrb [webchat@cpe-124-188-202-201.blui-cr-104.win.vic.bigpond.net.au] has quit. (Client Quit)
#187 [02:52] <blake> help
#188 [02:52] <Greymagic27> blake, Please can you follow the steps for hijackthis that I sent above?
#189 [02:52] <Greymagic27> wewronika, Are you sure you've put in the correct details?
#190 [02:52] <wewronika> yes
#191 [02:52] <wewronika> but i changed my username and password before doing it
#192 [02:53] * blake [webchat@1.126.106.207] has quit. (Quit: webchat.esper.net)
#193 [02:53] <wewronika> is this why i cant do it?
#194 [02:53] <Greymagic27> wewronika, Are you using the new username/password that you set?
#195 [02:53] <wewronika> yes
#196 [02:54] <wewronika> and i used old details
#197 [02:54] <Greymagic27> wewronika, Let's check that nothing is blocking your login: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#198 [02:54] <Greymagic27> ??> wewronika tools/hjt
#199 [02:54] <Absol> wewronika: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#200 [02:54] <Absol> wewronika: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#201 [02:55] <wewronika> i tried to do this at my two laptops
#202 [02:55] <wewronika> and it doeasnt work
#203 [02:55] <Greymagic27> wewronika, Are you using any VPNS on your PCs?
#204 [02:55] <wewronika> i dont know
#205 [02:56] <Greymagic27> wewronika, Could you run hijackthis on your PC that you first tried to migrate on?
#206 [02:56] <mattym> wewronika, If you have the ability to change your username, its already a Migrated account.
#207 [02:57] <wewronika> can i somehow change mail if i dont have acces?
#208 [02:58] <mattym> wewronika, Access to what?
#209 [02:58] <wewronika> acces to mail
#210 [02:58] <mattym> wewronika, You would need to contact Mojang support to do so if you dont have access to the current email assigned to the account.
#211 [02:58] <mattym> ??> wewronika account/send-email
#212 [02:58] <Absol> wewronika: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#213 [02:58] <Absol> wewronika: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#214 [02:59] <wewronika> I am waiting for a response from mojang
#215 [02:59] <mattym> wewronika, Then continue doing so.
#216 [03:01] <wewronika> okay
#217 [03:12] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#218 [03:35] * asdd [webchat@host-156.195.205.20-static.tedata.net] has joined #minecrafthelp
#219 [03:36] <asdd> انا حسابي اتهكر عايز ارجعو
#220 [03:37] <asdd> I am my account
#221 [03:38] * asdd [webchat@host-156.195.205.20-static.tedata.net] has quit. (Client Quit)
#222 [03:53] * David [webchat@cpc143854-cosh20-2-0-cust414.6-1.cable.virginm.net] has joined #minecrafthelp
#223 [03:53] <David> Hiya
#224 [03:54] <David> I got a small problem
#225 [03:54] * laura [webchat@178.197.249.13] has joined #minecrafthelp
#226 [03:54] <David> Someone logged onto my sisters account and changed the username
#227 [03:54] <David> is there anyway to change it back?
#228 [03:55] * David [webchat@cpc143854-cosh20-2-0-cust414.6-1.cable.virginm.net] has quit. (Client Quit)
#229 [03:55] * laura [webchat@178.197.249.13] has quit. (Client Quit)
#230 [04:07] * Filmoe [webchat@81.25.157.38] has joined #minecrafthelp
#231 [04:07] <Filmoe> hi
#232 [04:08] <Filmoe> I dont remember mu security question and I can not open the site from my iphon.
#233 [04:10] * Filmor [webchat@81.25.157.38] has joined #minecrafthelp
#234 [04:11] <Filmor> I have a problem to connect to my accaount. I don't remember fy security question and when I want to reset it my iphon are not strong enough to open the site
#235 [04:13] * hberkerkan [webchat@88.230.246.28.dynamic.ttnet.com.tr] has joined #minecrafthelp
#236 [04:13] <hberkerkan> https://paste.ubuntu.com/p/4ZGnk5hFwQ/
#237 [04:14] <hberkerkan> i have "The driver does not appear to support OpenGL" problems
#238 [04:14] <hberkerkan> can u help me ?
#239 [04:18] * STD_Storm_HH [webchat@x5f70bd5b.dyn.telefonica.de] has joined #minecrafthelp
#240 [04:19] <STD_Storm_HH> hallo
#241 [04:20] <hberkerkan> hello
#242 [04:24] <STD_Storm_HH> bekommt man nach dem kauf kein key oder so kann nur die demo spielen
#243 [04:26] <STD_Storm_HH> you get after the purchase no key or so can only play the demo
#244 [04:27] * Laseraptor1 [webchat@p5DE586CA.dip0.t-ipconnect.de] has joined #minecrafthelp
#245 [04:28] * hberkerkan [webchat@88.230.246.28.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#246 [04:29] <Laseraptor1> Hi, I installed the Flans Mod pack with Twitch and when I wanted to start playing I got the message "have to install Minecraft though it is already installed, I followed the instructions and when I wanted to start playing with the mod pack I got this error message
#247 [04:31] <Laseraptor1> Die heruntergeladene Datei konnte nicht gespeichert werden. jopt-simple-4.5.jar
#248 [04:31] <Laseraptor1> Name: jopt-simple-4.5.jar
#249 [04:31] * MicrogamerCz [webchat@cst-prg-99-142.cust.vodafone.cz] has joined #minecrafthelp
#250 [04:32] <Laseraptor1> t-simple-4.5.jar
#251 [04:32] <Laseraptor1> Fehler-Details: Attempting to move successful download to C:\Users\Alexandra\Twitch\Minecraft\Install\libraries\net\sf\jopt-simple\jopt-simple\4.
#252 [04:32] * MicrogamerCz [webchat@cst-prg-99-142.cust.vodafone.cz] has quit. (Client Quit)
#253 [04:32] <Laseraptor1> 5\jopt-simple-4.5.jar Eine Datei kann nicht erstellt werden, wenn sie bereits vorhanden ist.
#254 [04:32] <Laseraptor1> Dateiname: eb67-728f-70ed-fe7e
#255 [04:32] <Laseraptor1> Pfad: C:\Users\ALEXAN~1\AppData\Local\Temp\eb67-728f-70ed-fe7e
#256 [04:32] <Laseraptor1> Existiert: false
#257 [04:32] <Laseraptor1> anybody can help me?
#258 [04:37] <STD_Storm_HH> hallo
#259 [04:39] <Greymagic27> ??> Filmor account/send-email
#260 [04:39] <Absol> Filmor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#261 [04:39] <Absol> Filmor: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#262 [04:39] <Greymagic27> ??> Laseraptor1 tools/hjt
#263 [04:39] <Absol> Laseraptor1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#264 [04:39] <Absol> Laseraptor1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#265 [04:50] * std_Storm_hh2 [webchat@x5f70bd5b.dyn.telefonica.de] has joined #minecrafthelp
#266 [04:50] * std_Storm_hh2 [webchat@x5f70bd5b.dyn.telefonica.de] has joined #minecrafthelp
#267 [04:51] * STD_Storm_HH [webchat@x5f70bd5b.dyn.telefonica.de] has left #minecrafthelp
#268 [04:51] * Filmor [webchat@81.25.157.38] has quit. (Quit: webchat.esper.net)
#269 [04:52] <std_Storm_hh2> hallo wie so muss ich jetzt schon wieder 15,06Euro ausgeben habe ich doch erst gestern gekauft
#270 [04:58] <std_Storm_hh2> hello like so I have to spend another 15.06 euro but I bought only yesterday
#271 [04:58] <Greymagic27> std_Storm_hh2, Have you logged in wit the same account you bought it on?
#272 [05:00] <std_Storm_hh2> yes
#273 [05:01] <Greymagic27> std_Storm_hh2, Are you trying to download minecraft from the website or trying to play it from the launcher?
#274 [05:04] <std_Storm_hh2> I bought the Minecraft Launcher after purchase and logged in with my acc
#275 [05:04] * Laseraptor1 [webchat@p5DE586CA.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#276 [05:05] <Greymagic27> ??> std_Storm_hh2 launcher/relog
#277 [05:05] <Absol> std_Storm_hh2: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#278 [05:08] <std_Storm_hh2> Thank you
#279 [05:08] <std_Storm_hh2> go it
#280 [05:08] <std_Storm_hh2> go it
#281 [05:09] * std_Storm_hh2 [webchat@x5f70bd5b.dyn.telefonica.de] has left #minecrafthelp
#282 [05:24] * menot [webchat@118.100.103.174] has joined #minecrafthelp
#283 [05:25] <menot> ermm hello~ i tried to purchase minecraft but it show error while placing order, anyone did solve this problem other than going to buy a gift card
#284 [05:31] * mumix [webchat@43.65.22.109.rev.sfr.net] has joined #minecrafthelp
#285 [05:36] * Togrul [webchat@37.26.30.206] has joined #minecrafthelp
#286 [05:37] <Togrul> I am pressing play then it gives an Unable to save download coral1.ogg
#287 [05:37] <Togrul> Hi
#288 [05:53] * Tonashi [webchat@5-231-130-72.ktk-ip.de] has joined #minecrafthelp
#289 [05:57] <Tonashi> So i have the problem that when i try to log in in the launcher there is the error: The connection to the server could not be established.(something like that, i have a german launcher) I tried to log in in the website but there is the error 403 request blocked.
#290 [06:13] * NeedHelp [webchat@adsl-84-226-80-107.adslplus.ch] has joined #minecrafthelp
#291 [06:14] <NeedHelp> Hi, if I uninstall minecraft on my old PC, can I install it for free on my new one for free? or do I have to buy it again?
#292 [06:17] * NeedHelp [webchat@adsl-84-226-80-107.adslplus.ch] has quit. (Client Quit)
#293 [06:21] * F0x1eNight [webchat@adsl-dyn100.78-99-147.t-com.sk] has joined #minecrafthelp
#294 [06:21] <F0x1eNight> hei
#295 [06:21] <F0x1eNight> can i get help?
#296 [06:22] * menot [webchat@118.100.103.174] has quit. (Quit: webchat.esper.net)
#297 [06:24] <F0x1eNight> hm
#298 [06:26] * kaczkalola [webchat@apn-77-113-85-129.dynamic.gprs.plus.pl] has joined #minecrafthelp
#299 [06:26] <kaczkalola> hello
#300 [06:27] <kaczkalola> i have no sounds in minecraft and i can't fix it
#301 [06:28] <F0x1eNight> restart it
#302 [06:29] <kaczkalola> it doesnt wor i tried it
#303 [06:29] <kaczkalola> work*
#304 [06:31] * kaczkalola [webchat@apn-77-113-85-129.dynamic.gprs.plus.pl] has quit. (Client Quit)
#305 [06:34] * Lord_of_Life [~Lord@46.217.166.14] has quit. (Ping timeout: 190 seconds)
#306 [06:36] * Lord_of_Life [~Lord@77.28.170.208] has joined #minecrafthelp
#307 [06:41] * kac [webchat@apn-77-113-85-129.dynamic.gprs.plus.pl] has joined #minecrafthelp
#308 [06:41] <kac> i dont have sounds in minecraft and i cant fix it
#309 [06:43] * Ryuusei [webchat@net59-249.perm.ertelecom.ru] has joined #minecrafthelp
#310 [06:43] * Ryuusei [webchat@net59-249.perm.ertelecom.ru] has quit. (Client Quit)
#311 [06:46] <kac> you make me poco loco
#312 [06:46] * kac [webchat@apn-77-113-85-129.dynamic.gprs.plus.pl] has quit. (Quit: webchat.esper.net)
#313 [06:49] * Gogel_PL [webchat@188.147.39.152.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#314 [06:49] <Gogel_PL> hey, i have a problem with my account
#315 [06:49] <Gogel_PL> i bought minecraft in 21.07.2011
#316 [06:50] <Gogel_PL> and have't played it a lot
#317 [06:50] <Gogel_PL> especially during the migrations etc.
#318 [06:52] * Gogel_PL [webchat@188.147.39.152.nat.umts.dynamic.t-mobile.pl] has quit. (Client Quit)
#319 [06:53] <Greymagic27> Tonashi, Hey. That cloudfront problem occurs when there is a lot of traffic in your area, wait 1-5 hours then try again
#320 [06:55] * Dom [webchat@75-115-6-13.res.bhn.net] has joined #minecrafthelp
#321 [06:55] <Dom> Hello
#322 [06:55] <Dom> My log in screen stops loading and stops responding.
#323 [06:55] <Dom> Can you offer any advice?
#324 [06:55] * b1ackoreo [webchat@77.139.8.16] has joined #minecrafthelp
#325 [06:55] <Greymagic27> Dom, Hey. That issue is usually caused by malware. Absol will provide steps to remove the malware causing your issue:
#326 [06:56] <Greymagic27> ??> Dom av/adwcleaner
#327 [06:56] <Absol> Dom: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#328 [06:56] <Absol> Dom: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#329 [06:56] <Dom> Thank you, I will try that
#330 [06:56] <b1ackoreo> Hi, can someone tell me why I cant connect to any server and go inside my singleplayer world?
#331 [06:57] <Greymagic27> b1ackoreo, Hey. What happens when you try to connect to a server?
#332 [06:57] <b1ackoreo> "failed to create event loop" or something
#333 [06:57] <Greymagic27> b1ackoreo, Let's take a look at the full log:
#334 [06:57] <Greymagic27> ??> b1ackoreo launcher/log
#335 [06:57] <Absol> b1ackoreo: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#336 [06:57] * Dom [webchat@75-115-6-13.res.bhn.net] has quit. (Client Quit)
#337 [06:58] * FreekBOIII [webchat@84-31-179-249.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#338 [07:00] <FreekBOIII> Hello! I can't play Minecraft. All my launchers got reset, and I can't just join the normal 1.14, whenever I close the Minecraft launcher I need to fill in e-mail and password, and I get the message that an unknown error appeared and that some functions won't work. Could someone help me with this?
#339 [07:01] <b1ackoreo> Absol https://paste.ubuntu.com/p/hhWFYcWn35/
#340 [07:01] <Greymagic27> FreekBOIII, Hey. What's the exact error message?
#341 [07:01] <FreekBOIII> Nvm, my Minecraft just started working again
#342 [07:01] <FreekBOIII> I think so
#343 [07:01] <Greymagic27> b1ackoreo, No errors there. Let's see if a full launcher log reveals anything:
#344 [07:01] <Greymagic27> ??> b1ackoreo launcher/log-txt
#345 [07:01] <Absol> b1ackoreo: We need to see your full launcher log, which is created in the game directory.
#346 [07:01] <Absol> b1ackoreo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#347 [07:02] * Dom [webchat@75-115-6-13.res.bhn.net] has joined #minecrafthelp
#348 [07:02] <Dom> Ok i did that with the adwcleaner, now what? :)
#349 [07:02] <FreekBOIII> Ok blackoreo I'll show you iy
#350 [07:03] <Greymagic27> Dom, Welcome back. Now try minecraft :)
#351 [07:03] <b1ackoreo> @absol https://paste.ubuntu.com/p/5qJzkdgndH/
#352 [07:04] <FreekBOIII> https://paste.ubuntu.com/p/kktTQTT2Ys/
#353 [07:04] <FreekBOIII> Is that what you guys mean?
#354 [07:04] <Greymagic27> FreekBOIII, There isn't enough storage on your system for minecraft to install the needed files
#355 [07:05] <FreekBOIII> Oh god
#356 [07:05] <FreekBOIII> Have any tips to clear?
#357 [07:05] <Greymagic27> b1ackoreo, I don't know the exact cause of your crash but we can run through the most common causes for these types of crashes:
#358 [07:05] <Dom> It worked, thank you grey!
#359 [07:05] <Greymagic27> ??> b1ackoreo tools/hjt
#360 [07:05] <Absol> b1ackoreo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#361 [07:05] <Absol> b1ackoreo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#362 [07:05] <Greymagic27> Dom, No problem!
#363 [07:05] <Greymagic27> FreekBOIII, Clear out some space on your hard drive
#364 [07:05] * Dom [webchat@75-115-6-13.res.bhn.net] has quit. (Client Quit)
#365 [07:05] <FreekBOIII> Like what
#366 [07:06] <Greymagic27> FreekBOIII, Uninstall games, just free up space in general
#367 [07:06] <b1ackoreo> System wide scan?
#368 [07:06] <FreekBOIII> Can I delete Steam games when I payed for them?
#369 [07:06] <Greymagic27> b1ackoreo, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#370 [07:06] <Greymagic27> FreekBOIII, You can uninstall them yes. They'll stay in your library with a grey name
#371 [07:07] <b1ackoreo> Okay.
#372 [07:07] * MOREVVBreakerVV [webchat@cpe-101-165-137-241.wnui-cr-101.cha.qld.bigpond.net.au] has joined #minecrafthelp
#373 [07:08] <b1ackoreo> Absol https://paste.ubuntu.com/p/Hwr93HkhNn/
#374 [07:08] <FreekBOIII> Every since I got my NVIDIA graphic card, I have these apps like NVIDIA 3D vision controller driver and 6 others, can I delete those?
#375 [07:08] <Greymagic27> FreekBOIII, They install when you install a driver. Don't uninstall them
#376 [07:08] <FreekBOIII> Ok
#377 [07:08] <MOREVVBreakerVV> I need help accessing my odd minecraft account.
#378 [07:08] <Greymagic27> b1ackoreo, Do you have any programs that have overlays?
#379 [07:08] <FreekBOIII> For TS, can I delete Overwolf
#380 [07:09] <Greymagic27> MOREVVBreakerVV, Hey. What's the issue?
#381 [07:09] <Greymagic27> FreekBOIII, Yep. You can remove overwolf
#382 [07:09] <b1ackoreo> Overlays?
#383 [07:09] <Greymagic27> b1ackoreo, Things that add something so when you play a game you can access the program by pressing a hotkey
#384 [07:09] <MOREVVBreakerVV> Greymagic27 i bought a minecraft account years back and im trying to recover it
#385 [07:09] <b1ackoreo> Like Discord?
#386 [07:09] * mumix [webchat@43.65.22.109.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#387 [07:10] <Greymagic27> MOREVVBreakerVV, Have you emailed mojang?
#388 [07:10] <b1ackoreo> I only have Discord
#389 [07:10] <Greymagic27> b1ackoreo, Disable the overlay on discord
#390 [07:10] <FreekBOIII> Ok I deleted 2 Steam games for 10 bucks and 5 bucks that I haven't played in a while
#391 [07:10] <FreekBOIII> And MC works again
#392 [07:10] <FreekBOIII> Thanks guys
#393 [07:10] <MOREVVBreakerVV> Greymagic27 nope, do you have a link or email address
#394 [07:10] <Greymagic27> No problem :)
#395 [07:10] <b1ackoreo> It's not even on right now
#396 [07:10] <b1ackoreo> It's not even on right now
#397 [07:10] * FreekBOIII [webchat@84-31-179-249.cable.dynamic.v4.ziggo.nl] has left #minecrafthelp
#398 [07:10] <Greymagic27> ??> MOREVVBreakerVV account/send-email
#399 [07:10] <Absol> MOREVVBreakerVV: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#400 [07:10] <Absol> MOREVVBreakerVV: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#401 [07:10] <b1ackoreo> I dont think its going to change anything
#402 [07:12] * mumix [webchat@43.65.22.109.rev.sfr.net] has joined #minecrafthelp
#403 [07:12] <Greymagic27> b1ackoreo, I didn't see anything in your HJT log that causes a conflict with minecraft. Let's get a dxdiag and take a look if you need an updated driver:
#404 [07:12] <Greymagic27> ??> b1ackoreo win/dxdiag
#405 [07:12] <Absol> b1ackoreo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#406 [07:13] <mumix> hello, does someone know something about the error : "Failed to log in : Invalid token" ?
#407 [07:13] <Greymagic27> ??> mumix launcher/relog
#408 [07:13] <Absol> mumix: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#409 [07:13] <mumix> I tried already
#410 [07:13] <Greymagic27> mumix, Log out and close the launcher. Open it and log back in
#411 [07:15] <mumix> Doesn't work :/
#412 [07:15] <b1ackoreo> Absol https://paste.ubuntu.com/p/mRHZ5XgHzJ/
#413 [07:16] <b1ackoreo> In the internet I saw that this error is talking about McAfee antivirus but I never installed it?!
#414 [07:16] <Greymagic27> b1ackoreo, Download and install this driver: https://www.nvidia.com/Download/driverResults.aspx/146345/en-us
#415 [07:16] <b1ackoreo> I updated my driver yesterday
#416 [07:17] <Greymagic27> Install the driver I sent, you may not have the latest installed. Even if you do a reinstall can sometimes jog things into place
#417 [07:18] <b1ackoreo> Its older than my driver though
#418 [07:18] <Greymagic27> Hmm, hold on
#419 [07:18] <b1ackoreo> I had the error since before updating the driver so it wont help
#420 [07:18] * mumix [webchat@43.65.22.109.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#421 [07:18] <b1ackoreo> Updating didnt fix it
#422 [07:19] <Greymagic27> b1ackoreo, I'm not sure what could be causing your crash. Does it happen with all versions?
#423 [07:20] <b1ackoreo> I dont know, I didnt play the game for years
#424 [07:20] <b1ackoreo> What version should I check?
#425 [07:20] <Greymagic27> b1ackoreo, Check 1.13.2
#426 [07:22] <b1ackoreo> 1.13.2 crashes when loading singleplayer
#427 [07:23] <Greymagic27> b1ackoreo, I'd like to take a look at that crash report as well
#428 [07:23] * zipi [webchat@121-179-232.connect.netcom.no] has joined #minecrafthelp
#429 [07:23] * CleimZ [webchat@h95-110-90-185.dyn.bashtel.ru] has joined #minecrafthelp
#430 [07:23] <Greymagic27> ??> b1ackoreo launcher/log-txt
#431 [07:23] <Absol> b1ackoreo: We need to see your full launcher log, which is created in the game directory.
#432 [07:23] <Absol> b1ackoreo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#433 [07:23] <b1ackoreo> 1.7.2 works
#434 [07:23] <zipi> I cant open my launcher, that is the problem
#435 [07:23] <b1ackoreo> I need to go, will you be on next week?
#436 [07:24] <Greymagic27> zipi, Hey. What's the issue?
#437 [07:24] <Greymagic27> b1ackoreo, I should be yea, if not another volunteer will be
#438 [07:24] <zipi> I cant open my launcher, that is the problem
#439 [07:24] <b1ackoreo> Okay, bye!
#440 [07:24] * b1ackoreo [webchat@77.139.8.16] has quit. (Quit: webchat.esper.net)
#441 [07:24] <Greymagic27> zipi, What happens when you try?
#442 [07:25] <zipi> The launcher stands in the taskbar and will not show
#443 [07:25] <Greymagic27> zipi, Shift+right click the icon and click maximise
#444 [07:25] <zipi> you are a saviour
#445 [07:25] <zipi> thank you so much
#446 [07:25] <Greymagic27> zipi, No problem! Enjoy playing :)
#447 [07:25] <Greymagic27> zipi, No problem! Enjoy playing :)
#448 [07:26] * zipi [webchat@121-179-232.connect.netcom.no] has left #minecrafthelp
#449 [07:26] <CleimZ> Hi everyone. I have one problem with Minecraft: 1 fps in the game but I have 64-bit java :(
#450 [07:26] * FIGHTZ_ULTIMATE_ [webchat@5.102.16.168] has joined #minecrafthelp
#451 [07:28] <FIGHTZ_ULTIMATE_> i can't donwload 1.14 he tell me impossible save donwload. empty1.ogg
#452 [07:28] * Tonashi [webchat@5-231-130-72.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#453 [07:30] <FIGHTZ_ULTIMATE_> i can't donwload 1.14 the game tell me: impossible save donwload. empty1.ogg
#454 [07:30] <FIGHTZ_ULTIMATE_> i can't donwload 1.14 the game tell me: impossible save donwload. empty1.ogg
#455 [07:32] * FIGHTZ_ULTIMATE_ [webchat@5.102.16.168] has left #minecrafthelp
#456 [07:36] * Jackington [webchat@109.76.0.143] has joined #minecrafthelp
#457 [07:38] <Jackington> Hello! Ive made a child account by accident but i cant delete it without actually buying MC itself. Is there any way around? Thanks
#458 [07:40] * Alexandru [webchat@static.masmovil.com] has joined #minecrafthelp
#459 [07:42] <Alexandru> Hello! I am playing Minecraft Java Edition version 2.1.3677 on Mac OS Mojave 10.14.3. First when I played everything ran smooth and nice, and after I modified the Video Settings (without really having an idea what all settings do and if my Mac Mini supports it) everything is slow. Can you please help me reset the Minecraft settings to their default
#460 [07:42] <Alexandru> state or reset the Video settings?
#461 [07:48] * noy_ [webchat@49.193.93.162] has joined #minecrafthelp
#462 [07:48] <noy_> when i write my details in the minecraft lanucher, it says cannot connect to server. Any help ?
#463 [07:49] <noy_> #minecrafthelp
#464 [07:49] <Alexandru> noy_, It did not work for me when I used VPN. (Cannot help more than that). If you use VPN try to deactivate it or set it to the home country.
#465 [07:51] <noy_> I don't have vpn
#466 [07:52] <noy_> I can't login to the "minecraft website" although i can login into mojang
#467 [07:52] * Alexandru [webchat@static.masmovil.com] has quit. (Quit: webchat.esper.net)
#468 [08:18] * miko [webchat@87-92-69-40.bb.dnainternet.fi] has joined #minecrafthelp
#469 [08:19] <miko> I have a problem, I changed my resolution settings by accident and it says "Input Not Supported" and a black screen when I enter Minecraft.
#470 [08:20] <miko> How do I fix it?
#471 [08:33] * Kiara [webchat@85.195.101.212] has joined #minecrafthelp
#472 [08:37] <Kiara> hi, i play a local survival game but evry time i build the nether portal it works with the purple but if i wants to enter nothing happens. if i change with the command to creative modus i can enter it but not in survival.
#473 [08:38] * Serkan [webchat@cpc82995-enfi23-2-0-cust293.20-2.cable.virginm.net] has joined #minecrafthelp
#474 [08:40] * whatisthisfor [webchat@pool-100-1-0-30.nwrknj.fios.verizon.net] has joined #minecrafthelp
#475 [08:40] <Serkan> Hello, I was given a minecraft code to redeem on my account I reddemed this code for mincraft windows 10 rather than Java which is what i was supposed to do. Is there anyway in which i can unredeem this code for windows 10 and use it for myu minecraft java
#476 [08:40] <whatisthisfor> i made an account, im spamming log in but its not fucking working please help i just wanna buy the game and fucking play
#477 [08:40] <Absol> whatisthisfor: Please keep it civil
#478 [08:41] <whatisthisfor> i made an account, im spamming log in but its not working please help i just wanna buy the game and play
#479 [08:41] <miko> I have a problem, I changed my resolution settings by accident and it says "Input Not Supported" and a black screen when I enter Minecraft. How do I fix it?
#480 [08:41] <whatisthisfor> i made an account, im spamming log in but its not working please help i just wanna buy the game and play
#481 [08:41] <whatisthisfor> i made an account, im spamming log in but its not working please help i just wanna buy the game and play
#482 [08:41] <whatisthisfor> i made an account, im spamming log in but its not working please help i just wanna buy the game and play
#483 [08:41] * whatisthisfor [webchat@pool-100-1-0-30.nwrknj.fios.verizon.net] has quit. (Network ban)
#484 [08:41] * Serkan [webchat@cpc82995-enfi23-2-0-cust293.20-2.cable.virginm.net] has quit. (Client Quit)
#485 [08:41] <miko> stop spamming
#486 [08:43] * cam7 [webchat@99-16-240-237.lightspeed.mrgvil.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#487 [08:44] * miko [webchat@87-92-69-40.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#488 [08:45] * K1rca [webchat@ctel-92-53-46-153.cabletel.com.mk] has joined #minecrafthelp
#489 [08:46] <K1rca> Hello yes I have isues with the migration I have forgot my password on my account
#490 [08:46] <K1rca> And i cant reset it because I forgot my mail 2
#491 [08:46] <K1rca> I only know the username
#492 [08:49] * K1rca [webchat@ctel-92-53-46-153.cabletel.com.mk] has quit. (Client Quit)
#493 [08:59] * MAcUser [webchat@108-161-114-133.dsl.teksavvy.com] has joined #minecrafthelp
#494 [08:59] <MAcUser> hello.. I have a question !
#495 [09:00] <MAcUser> since new update, minecraft uses 150% of my CPU on my macbook pro 2018..
#496 [09:00] * MAcUser [webchat@108-161-114-133.dsl.teksavvy.com] has quit. (Client Quit)
#497 [09:02] * Duck_ [~Duck@ip-22-199-44.static.duckspike.net] has quit. (Quit: Goodbye from Snoonet BNC!)
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#500 [09:14] * Jacob [webchat@host109-153-196-147.range109-153.btcentralplus.com] has joined #minecrafthelp
#501 [09:18] <Jacob> Help
#502 [09:18] <Jacob> Me
#503 [09:30] * walter [webchat@181.66.169.143] has joined #minecrafthelp
#504 [09:35] * Ridke [webchat@85-76-104-139-nat.elisa-mobile.fi] has joined #minecrafthelp
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#506 [09:39] * Gertron [webchat@ip-194.4.63.81.edial.pl] has joined #minecrafthelp
#507 [09:40] <Gertron> I have a problem. If I try to change my email, I got this message "Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID."
#508 [09:40] <Gertron> What can I do?
#509 [09:41] * Gertron [webchat@ip-194.4.63.81.edial.pl] has quit. (Client Quit)
#510 [09:51] * xtermn8 [webchat@pool-108-51-129-74.washdc.fios.verizon.net] has joined #minecrafthelp
#511 [09:54] <xtermn8> I recently installed Minecraft to a second account on my potato of a computer. Prior to doing that, I regularly got about 50FPS in the game. However now, I hardly ever exceed 30, even with my max frame rate being unlimited. Would installing minecraft onto a second account create such an issue?
#512 [09:59] * Playsim_123 [webchat@81-233-126-244-no79.tbcn.telia.com] has joined #minecrafthelp
#513 [09:59] <Playsim_123> Hello
#514 [09:59] <Playsim_123> I am having som issues with migrating my acoount
#515 [10:03] <Playsim_123> helloooooooo
#516 [10:07] * Justin [webchat@c-68-48-176-43.hsd1.mi.comcast.net] has joined #minecrafthelp
#517 [10:07] <Playsim_123> I am having som issues with migrating my acoount
#518 [10:09] <Greymagic27> Playsim_123, Hey. What's the trouble?
#519 [10:10] <Playsim_123> when iam trying to migrate my account i can't because i dont know the email
#520 [10:10] <Greymagic27> Playsim_123, Have you tried logging into your email account and seeing if it comes up there?
#521 [10:11] <Playsim_123> Thats the trouble i dont know the email
#522 [10:11] <Greymagic27> Playsim_123, Do you have any other emails you can migrate it with?
#523 [10:11] <Playsim_123> yes
#524 [10:11] <Greymagic27> Use one of those, or try and find out the other one
#525 [10:11] <Playsim_123> but thats the problem i need my old email
#526 [10:12] <Playsim_123> it sais
#527 [10:12] <Playsim_123> says
#528 [10:13] * lkas [webchat@i59F7FED3.versanet.de] has joined #minecrafthelp
#529 [10:13] <lkas> ?
#530 [10:13] <Greymagic27> Playsim_123, Contact the email provider you use and try and get the email back
#531 [10:13] <Greymagic27> lkas, Hey. How can we help?
#532 [10:13] <Playsim_123> iv etried
#533 [10:13] <lkas> Hello, Can you speak german?
#534 [10:13] <Playsim_123> do not getting any responds
#535 [10:13] <Greymagic27> lkas, This is an english only channel, you can use a translator though
#536 [10:14] <Greymagic27> Playsim_123, Wait a couple of days for them to get back to you, if they've still not got back to you email mojang and ask them to reset the email for the account
#537 [10:14] <lkas> I have a problem whit the Realms. I cant go in my Realm
#538 [10:14] <Playsim_123> same problem here
#539 [10:14] <Playsim_123> almost
#540 [10:15] <Greymagic27> lkas, What does it say when you try to join your realm?
#541 [10:15] <lkas> Eror! more not
#542 [10:15] <lkas> german: Fehler!
#543 [10:15] <lkas> y
#544 [10:16] <lkas> The microsoft Support say i have to go here.
#545 [10:17] <Greymagic27> lkas, I need the full error message :P
#546 [10:17] <Playsim_123> same here
#547 [10:17] <Greymagic27> Playsim_123, Wait a couple of days for them to get back to you, if they've still not got back to you email mojang and ask them to reset the email for the accoun
#548 [10:17] <Greymagic27> account*
#549 [10:17] <lkas> thats the full eror message. Only Eror! more not.
#550 [10:18] <Greymagic27> lkas, Can you send a screenshot?
#551 [10:18] <Greymagic27> ??> lkas imgur
#552 [10:18] <Absol> lkas: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#553 [10:19] <lkas> Must be, there is only error!
#554 [10:20] <lkas> ???
#555 [10:20] * Playsim_123 [webchat@81-233-126-244-no79.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#556 [10:21] <Greymagic27> lkas, Send a screenshot using imgur.com/upload
#557 [10:24] <lkas> I do not want to send a screenshot. There is only error! and below I can click OK.
#558 [10:24] <Greymagic27> lkas, Without a screenshot I can't figure out the problem
#559 [10:30] <lkas> https://imgur.com/Pjew5tw
#560 [10:31] <Greymagic27> ??> lkas bedrock/support
#561 [10:31] <Absol> lkas: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#562 [10:33] <lkas> At first I could choose which platform I need support for and I have selected Minecraft Windows 10 Edition. Why am I landing here?
#563 [10:33] <lkas> ???
#564 [10:33] <lkas> ???
#565 [10:34] <lkas> ????
#566 [10:34] <lkas> ????
#567 [10:34] <lkas> ????
#568 [10:34] <lkas> hello??? answer please???
#569 [10:34] <lkas> ???
#570 [10:34] <lkas> ???
#571 [10:34] <lkas> ???
#572 [10:34] <lkas> ß???
#573 [10:34] * Absol kicked lkas from #minecrafthelp (Reason: kas :Stop spamming)
#574 [10:38] * Adsu1 [webchat@b1b7d5b5.virtua.com.br] has joined #minecrafthelp
#575 [10:39] <Adsu1> hey, anyone here to help?
#576 [10:43] * ghostriderrock [webchat@185.104.184.105] has joined #minecrafthelp
#577 [10:44] <ghostriderrock> hi, when i try to download minecraft 1.14.1 it doesnt work
#578 [10:44] <ghostriderrock> i mean 1.14
#579 [10:47] <ghostriderrock> ttps://resources.download.minecraft.net/1b/1bdceb2916bca9c71bc4e0316dfcbc171f655a06
#580 [10:50] * ghostriderrock [webchat@185.104.184.105] has quit. (Quit: webchat.esper.net)
#581 [10:58] * MT [webchat@cpc140786-burn9-2-0-cust79.10-1.cable.virginm.net] has joined #minecrafthelp
#582 [10:59] <MT> i have downloaded paid version in android...can i use the same in windows 10 PC?
#583 [11:08] * Adsu1 [webchat@b1b7d5b5.virtua.com.br] has quit. (Quit: webchat.esper.net)
#584 [11:10] * BLUNTERCAP23 [webchat@0543b9fe.skybroadband.com] has joined #minecrafthelp
#585 [11:11] <BLUNTERCAP23> hi when i open my minecraft launcher and press play the loading bar for the game goes up to what looks like 95% then stops and doesn't open is there anything i can do to fix that
#586 [11:15] * DaGo [webchat@cm-58-10-4-74.revip7.asianet.co.th] has joined #minecrafthelp
#587 [11:15] <DaGo> Hello
#588 [11:15] * BleedWolfPvP [webchat@42.114.32.237] has joined #minecrafthelp
#589 [11:15] * BleedWolfPvP [webchat@42.114.32.237] has quit. (Client Quit)
#590 [11:17] <DaGo> I can't click login onwebsite every browser in my pc but when i use other pc it can login on website. How to fix this?
#591 [11:17] * Ridke [webchat@85-76-104-139-nat.elisa-mobile.fi] has joined #minecrafthelp
#592 [11:18] * Ridke [webchat@85-76-104-139-nat.elisa-mobile.fi] has quit. (Client Quit)
#593 [11:19] * Ridke [webchat@85-76-104-139-nat.elisa-mobile.fi] has joined #minecrafthelp
#594 [11:20] <Ridke> I have a little problem with skin packs on xone. Is this only pc problems chat?
#595 [11:21] <Ridke> I'll wait
#596 [11:23] * DaGo [webchat@cm-58-10-4-74.revip7.asianet.co.th] has quit. (Quit: webchat.esper.net)
#597 [11:23] * DaGo [webchat@cm-58-10-4-74.revip7.asianet.co.th] has joined #minecrafthelp
#598 [11:23] <DaGo> I can't click login on website every browser in my pc but when i use other pc it can login on website. How to fix this?
#599 [11:25] * SkerryTheBen [webchat@142.177.248.139] has joined #minecrafthelp
#600 [11:25] <SkerryTheBen> i need help.
#601 [11:26] * Mateo [webchat@pool-108-28-36-24.washdc.fios.verizon.net] has joined #minecrafthelp
#602 [11:28] * Mateo [webchat@pool-108-28-36-24.washdc.fios.verizon.net] has quit. (Client Quit)
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#604 [11:31] * BLUNTERCAP23 [webchat@0543b9fe.skybroadband.com] has quit. (Quit: webchat.esper.net)
#605 [11:32] * DaGo [webchat@cm-58-10-4-74.revip7.asianet.co.th] has quit. (Quit: webchat.esper.net)
#606 [11:40] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#607 [11:44] * Dave [webchat@host86-143-107-240.range86-143.btcentralplus.com] has joined #minecrafthelp
#608 [11:44] <Dave> Hello
#609 [11:44] * Dave is now known as Guest93878
#610 [11:44] <Guest93878> I have forgotten my username
#611 [11:48] * Nate8 [webchat@71-142-120-141.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#612 [11:48] <Nate8> when i try to play minecraft it says it cannot make a "temporary directory"
#613 [11:49] * Nate8 [webchat@71-142-120-141.lightspeed.rlghnc.sbcglobal.net] has quit. (Client Quit)
#614 [11:56] * asthma [webchat@7915b07.lockharding.com] has joined #minecrafthelp
#615 [11:56] <asthma> when i try to log into my minecraft account on minecraft.net, it let's me click on the button "log in", but nothing happens.
#616 [11:59] <asthma> it doesn't indicate that anything is loading either
#617 [11:59] <asthma> and when i log into minecraft it says "could not connect to server" so i tried redownloading it but i can't log into my account
#618 [12:00] <asthma> i'm able to log in on my phone
#619 [12:00] * asthma [webchat@7915b07.lockharding.com] has quit. (Client Quit)
#620 [12:00] * asthma [webchat@7915b07.lockharding.com] has joined #minecrafthelp
#621 [12:15] * Shadows [webchat@ip-213-127-41-11.ip.prioritytelecom.net] has joined #minecrafthelp
#622 [12:15] <Shadows> hi
#623 [12:16] <Shadows> hello
#624 [12:17] <Shadows> i cant receive my security email
#625 [12:17] * Shadows [webchat@ip-213-127-41-11.ip.prioritytelecom.net] has quit. (Client Quit)
#626 [12:19] * nico [webchat@ip137-188-15-186.ct.co.cr] has joined #minecrafthelp
#627 [12:20] * nico [webchat@ip137-188-15-186.ct.co.cr] has quit. (Client Quit)
#628 [12:30] * TemporaryUsername1234 [webchat@99-35-193-235.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#629 [12:31] <Lurks> Guest93878 "If you no longer remember your Minecraft username you need to contact mojang support in order to get help with migrating."
#630 [12:31] <TemporaryUsername1234> Trying to purchase a copy of Minecraft while it's on sale. Tried 3 different credit cards and received an error on each. Any known issues with the checkout process right now?
#631 [12:33] * Voldor [webchat@lfbn-1-14279-115.w90-23.abo.wanadoo.fr] has joined #minecrafthelp
#632 [12:33] <Voldor> Hello
#633 [12:34] <asthma> when i try to log into my minecraft account, i press log in and nothing happens
#634 [12:34] <asthma> but i can log in on my phone
#635 [12:34] * Voldor [webchat@lfbn-1-14279-115.w90-23.abo.wanadoo.fr] has quit. (Client Quit)
#636 [12:35] <Lurks> TemporaryUsername1234 might have to contact your bank about international purchases, if this is your first time
#637 [12:35] <TemporaryUsername1234> yeah, I wondered about that. They're not showing any declined transactions on their side.
#638 [12:35] <Lurks> asthma is that both on website and launcher?
#639 [12:39] <asthma> yes
#640 [12:39] <asthma> the launcher just says "cannot connect to server"
#641 [12:40] * Hellfiregmaing04 [webchat@c-68-84-181-71.hsd1.mi.comcast.net] has joined #minecrafthelp
#642 [12:40] * asthma [webchat@7915b07.lockharding.com] has quit. (Quit: webchat.esper.net)
#643 [12:41] <Hellfiregmaing04> I need help with getting my windows ten activation key
#644 [12:42] * riona [webchat@pool-71-172-237-120.nwrknj.fios.verizon.net] has joined #minecrafthelp
#645 [12:43] <riona> hi! i need some assistance logging in because i haven't played in about 5 years and i don't remember any of my log in information, including the email tied to my account
#646 [12:43] <riona> i have a few ideas as to what the username might be but i have no clue about anything else
#647 [12:43] <Hellfiregmaing04> do you know the account user?
#648 [12:43] <riona> i think my username is tenpetals_otp
#649 [12:44] <riona> that's what i use for mostly everything so it just makes sense
#650 [12:44] <Hellfiregmaing04> im not a helper but I suggest loggin gin with the username if possible
#651 [12:44] <riona> mojang says you have to log in with the email
#652 [12:45] <Hellfiregmaing04> try the old site
#653 [12:45] <riona> bc i also need to redownload minecraft
#654 [12:45] <riona> what's the old site?
#655 [12:45] <Hellfiregmaing04> you can download mc using the main site and going to trial and download
#656 [12:45] <Hellfiregmaing04> the old site is Mojang.com I belive
#657 [12:46] <Hellfiregmaing04> hope I helped
#658 [12:46] <riona> oof, they closed that site
#659 [12:46] <Hellfiregmaing04> they did?
#660 [12:46] <Lurks> riona do you recall changing your name to that during then?
#661 [12:46] <Hellfiregmaing04> I was on it just yesterday
#662 [12:46] <riona> it redirects to minecraft.net
#663 [12:46] <Hellfiregmaing04> ok
#664 [12:47] <riona> i did change my name to tenpetals_otp from another username yes, if that's what you're asking
#665 [12:47] <Hellfiregmaing04> well that's all I can help with
#666 [12:47] <riona> all good, thank you anyways
#667 [12:47] <Hellfiregmaing04> np
#668 [12:48] <Hellfiregmaing04> hop you find your info
#669 [12:48] <Hellfiregmaing04> hope
#670 [12:48] <riona> thanks!
#671 [12:48] <Lurks> riona yes, that's what i'm asking, have you tried the "forgot email" and put all the possible email you can think of?
#672 [12:49] <riona> wait i just got it
#673 [12:49] <Hellfiregmaing04> you got your info?
#674 [12:49] <riona> i used the original info instead of whatever i updated my info to later on, and it worked
#675 [12:49] <riona> the info changes must have been just within minecraft, not the mojang account itself
#676 [12:50] <riona> so yes, i got it
#677 [12:50] <Hellfiregmaing04> nice
#678 [12:50] <riona> thanks guys!
#679 [12:50] <Hellfiregmaing04> if I see you ingmae ill say hi
#680 [12:50] <riona> sounds good lol
#681 [12:50] * riona [webchat@pool-71-172-237-120.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#682 [12:51] * Nick [webchat@host-109-88-68-78.dynamic.voo.be] has joined #minecrafthelp
#683 [12:51] <Nick> Hello
#684 [12:51] <Hellfiregmaing04> hello
#685 [12:51] <Nick> Is this a troll?
#686 [12:51] <Hellfiregmaing04> what?
#687 [12:51] * Nick is now known as Guest90016
#688 [12:52] <Guest90016> Like is this chat page not affiliated with Mojang/Microsoft?
#689 [12:52] <Hellfiregmaing04> gtg
#690 [12:52] <Lurks> Guest90016 this chat is volunteers to help with java edition tech issue
#691 [12:52] * Guest90016 [webchat@host-109-88-68-78.dynamic.voo.be] has quit. (Client Quit)
#692 [12:57] * jack [webchat@CPEa84e3fc963d3-CMa84e3fc963d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#693 [12:57] * jack is now known as Guest41303
#694 [12:58] <Guest41303> I downloaded Minecraft for windows 7, java edition, but it is not working?
#695 [13:01] <Lurks> Guest41303 what happen when you launch it?
#696 [13:02] <Guest41303> it says game crashed whilst initializing game eror code 65542
#697 [13:04] <Lurks> Guest41303 your system might be unable to run minecraft or missing the right driver, try updating your drivers https://bugs.mojang.com/browse/MC-297
#698 [13:06] * gaerdfg [webchat@sub208-93.elpos.net] has joined #minecrafthelp
#699 [13:06] <gaerdfg> hi, my game crashes whenever i load a world (mc 1.14), tried rolling back to 1.13.2 and it still crashes when I load a world
#700 [13:06] <gaerdfg> turning vbos on/off didn't work either
#701 [13:08] * marfmarfalot [webchat@cpe-174-97-203-106.natwky.res.rr.com] has joined #minecrafthelp
#702 [13:09] <Guest41303> what to do now, there is no upgrade option
#703 [13:10] <marfmarfalot> Hello! I have came to this, for which I have a problem with downloading 1.14; however I have gotten the error: Unable to save download. ja_jp.json. If there is a solution, please do tell!
#704 [13:11] <mattym> marfmarfalot, With that specific file, there seems to be a corrupted version on some of the download distribution servers. Right now all you can do is wait and see if it fixes itself.
#705 [13:11] <mattym> ??> Guest41303 win/dxdiag
#706 [13:11] <Absol> Guest41303: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#707 [13:11] <mattym> ??> gaerdfg launcher/log
#708 [13:11] <Absol> gaerdfg: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#709 [13:11] <marfmarfalot> @mattym do you believe that I could use a VPN to change my download server?
#710 [13:12] <mattym> marfmarfalot, VPN's cause other issues, so likely not gonna work.
#711 [13:12] <marfmarfalot> @mattym Alright, could someone upload their working minecraft assets files/ combined files and someone could just use that, or does the launcher reverify the files manually when it tries to launch?
#712 [13:13] <mattym> marfmarfalot, It will just try to grab them from the servers again.
#713 [13:13] <mattym> marfmarfalot, Also its against a lot of rules for people to share the files.
#714 [13:14] <marfmarfalot> @mattym oh, sorry, just want to play, because I haven't been able to play realms for the past 2 days
#715 [13:14] <gaerdfg> https://paste.ubuntu.com/p/H5W5C7cnD3/
#716 [13:14] <mattym> ??> gaerdfg tools/hjt
#717 [13:14] <gaerdfg> wait, wrong one
#718 [13:14] <Absol> gaerdfg: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#719 [13:14] <Absol> gaerdfg: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#720 [13:16] <gaerdfg> https://paste.ubuntu.com/p/c6CCQtNTg7/
#721 [13:16] <mattym> gaerdfg, And its only crashing once you load into a world?
#722 [13:16] <gaerdfg> yep
#723 [13:17] <mattym> gaerdfg, And in 1.13.2 you tried with VBO's turned off?
#724 [13:17] <gaerdfg> it freezes, but when i try to click a few times it just crashes
#725 [13:17] <gaerdfg> yeah
#726 [13:17] <gaerdfg> both on and off
#727 [13:17] <gaerdfg> both crashed
#728 [13:17] <mattym> ??> gaerdfg av/adwcleaner
#729 [13:17] <Absol> gaerdfg: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#730 [13:17] <Absol> gaerdfg: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#731 [13:20] * Mbmb [webchat@108-214-213-128.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#732 [13:20] <Mbmb> hello when i load world in 1.14 game immediately crashes, doesn't occur with 1.13 but happens with 1.14 prereleases as well
#733 [13:21] <mattym> ??> Mbmb win/dxdiag
#734 [13:21] <Absol> Mbmb: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#735 [13:23] <Mbmb> https://paste.ubuntu.com/p/4j6VJWSg6b/
#736 [13:23] <marfmarfalot> Just wondering, how long do these types of bugs usually take to fix (The em.. unable to save download) ones?
#737 [13:24] <mattym> marfmarfalot, No way to know. Mojang should be aware of it by this point.
#738 [13:24] <marfmarfalot> @mattym dang feelsBad well alright
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#740 [13:24] <mattym> Mbmb, Ok just a moment.
#741 [13:24] <Mbmb> thank you
#742 [13:25] <mattym> Mbmb, Download and Install this driver update https://downloads.dell.com/FOLDER03791300M/1/Video_Driver_H74PG_WN32_10.18.14.4414_A05.EXE
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#744 [13:28] * gaerdfg [webchat@sub208-93.elpos.net] has joined #minecrafthelp
#745 [13:28] <gaerdfg> im back did the adwcleaner cleanup but minecraft still crashes, just as before
#746 [13:29] <mattym> ??> gaerdfg win/reinst
#747 [13:29] <Absol> gaerdfg: You may need to reinstall the locally installed files that Minecraft puts into place.
#748 [13:29] <Absol> gaerdfg: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#749 [13:33] <gaerdfg> seems to be working now, thank you
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#751 [13:41] * me0 [webchat@ip72-203-158-154.br.br.cox.net] has joined #minecrafthelp
#752 [13:42] <me0> I am a parent trying to give approval for my child's access to mc on her pc. It won't recognize our email addresses.
#753 [13:43] * Joseph [webchat@71-218-130-139.hlrn.qwest.net] has joined #minecrafthelp
#754 [13:44] <Joseph> I need help recoverying an old minecraft account
#755 [13:48] * Joseph [webchat@71-218-130-139.hlrn.qwest.net] has quit. (Quit: webchat.esper.net)
#756 [13:55] * lenover [webchat@211.48.3.159] has joined #minecrafthelp
#757 [13:58] <lenover> HI, I have immediate java crashes when I attempt to load a single player world Or when i click on a realm. I didn't seem to have this problem before 1.14, I am on a macbook pro high sierra 10.13.6
#758 [14:00] <mattym> ??> lenover launcher/log
#759 [14:00] <Absol> lenover: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#760 [14:02] <lenover> https://paste.ubuntu.com/p/b5MzqF4vq5/
#761 [14:05] <mattym> lenover, Currently we do not know of a fix for that issue. You will need to keep an eye on this report https://bugs.mojang.com/browse/MC-149225
#762 [14:06] <lenover> okay, thank you
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#765 [14:07] * ccog [webchat@104.220.209.10] has joined #minecrafthelp
#766 [14:07] <Voldor> Hello can I have help pls ?
#767 [14:08] <ccog> what is the sleep2.ogg error that states how I'm unable to save download?
#768 [14:08] <Lurks> Voldor what's the issue?
#769 [14:09] * lenover [webchat@211.48.3.159] has quit. (Quit: webchat.esper.net)
#770 [14:09] <ccog> an error called sleep2.ogg
#771 [14:09] <Lurks> ccog If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#772 [14:09] <Voldor> Lurks I do not know any more the answers of but security questions
#773 [14:11] * vapsyvox [webchat@dyncpe1559.adsl.fo] has joined #minecrafthelp
#774 [14:12] <Lurks> Voldor i think you have to contact mojang support to get it changed for you since you forgot your answers
#775 [14:12] <Voldor> I did it there kind 3 - 4 hours
#776 [14:13] <Lurks> Voldor oh ok, unfortunately there is a long wait time https://help.mojang.com/customer/portal/articles/359446
#777 [14:15] <vapsyvox> Hi, i'm having an issue with MC version 1.14 where it freezes my PC in what appears to be a BSOD but without reaching the blue screen whenever i try to launch it. i have reinstalled MC, the MC launcher, java multiple times over as well as the GPU drivers. I've tried allocating varying volumes of ram from 1GB to 4GB, I've tried using different runti
#778 [14:15] <vapsyvox> me executables (java.exe, javaw.exe, both bundled and separate), I've tried using the old launcher which produces the same issue, I've disabled all overlays and I've tried launching with UAC disabled.
#779 [14:15] * Voldor [webchat@lfbn-1-14279-115.w90-23.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#780 [14:20] * sylekx [webchat@cpe-142-105-3-188.nyc.res.rr.com] has joined #minecrafthelp
#781 [14:21] <sylekx> I'm trying to migrate my legacy account to my new minecraft account, but i can't remember the email i used for when i purchased minecraft
#782 [14:22] * Megabobster [webchat@71-34-88-141.ptld.qwest.net] has joined #minecrafthelp
#783 [14:23] <Lurks> sylekx you'll have to contact mojang support with transaction ID/gift code and they can migrate for you
#784 [14:23] <sylekx> thanks but how can i get the transaction ID if i can't remember the email? i guess theres no other way?
#785 [14:27] <Lurks> sylekx maybe check your bank transaction history
#786 [14:27] <sylekx> alright thanks
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#788 [14:29] * Jay [webchat@cpe-174-102-122-56.cinci.res.rr.com] has joined #minecrafthelp
#789 [14:29] * stunplex [webchat@ip68-2-35-6.ph.ph.cox.net] has joined #minecrafthelp
#790 [14:30] <Jay> Hello, I am struggling to even make it out of the Minecraft Launcher. My computer goes to load my game and then it says "game crash" and I have no idea why.
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#792 [14:31] * marfmarfalot [webchat@cpe-174-97-203-106.natwky.res.rr.com] has joined #minecrafthelp
#793 [14:31] <marfmarfalot> has anyone found a fix to the unable to save download problem
#794 [14:31] <Greymagic27> marfmarfalot, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#795 [14:31] <Greymagic27> ??> marfmarfalot tools/hjt
#796 [14:31] <Absol> marfmarfalot: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#797 [14:31] <Absol> marfmarfalot: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#798 [14:31] <Greymagic27> ??> Jay launcher/log
#799 [14:31] <Absol> Jay: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#800 [14:32] <marfmarfalot> @absol Hijack is unsupported for windows 7; thus I cannot use it.
#801 [14:32] <Greymagic27> marfmarfalot, It should work. Could you give it a try?
#802 [14:32] <marfmarfalot> Sure
#803 [14:33] * Jay [webchat@cpe-174-102-122-56.cinci.res.rr.com] has quit. (Client Quit)
#804 [14:33] <marfmarfalot> https://paste.ubuntu.com/p/PpFpVFsRmb/
#805 [14:33] <marfmarfalot> anything wrong?
#806 [14:33] <Greymagic27> Just checking, hold on
#807 [14:34] <mattym> marfmarfalot, As I said earlier, you will need to wait until Mojang fixes the issue with that specific file. It will work when it works.
#808 [14:35] <Greymagic27> marfmarfalot, I can see that you have 'WCassistant' installed. Webcompanion is a bundleware known to cause issues with minecraft. Run this tool to remove it:
#809 [14:35] <Greymagic27> ??> marfmarfalot av/adwcleaner
#810 [14:35] <Absol> marfmarfalot: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#811 [14:35] <Absol> marfmarfalot: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#812 [14:40] * Andrio [~Andrio@questers-rest.andriocelos.net] has joined #minecrafthelp
#813 [14:43] <Megabobster> Are there any known legit sources for the old Alpha 1.2.6 and Beta 1.7.3 server jars? I've found some sources online but I have no way to verify their authenticity other than comparing hashes of multiple independent downloads.
#814 [14:44] * Marcinox [webchat@16.pool-188.vitosa.net] has joined #minecrafthelp
#815 [14:45] <Marcinox> Hello, I have problem with buying Minecraft
#816 [14:46] * epic [webchat@host-222-35.txluvop.lubbock.tx.us.clients.pavlovmedia.net] has joined #minecrafthelp
#817 [14:46] <epic> I need help
#818 [14:47] * Christopher [webchat@c-76-26-70-37.hsd1.wv.comcast.net] has joined #minecrafthelp
#819 [14:47] <Christopher> Hi. I just sent in an email about my account being hacked and then migrated to a different email. I was wondering if you knew how long it would take to fix it.
#820 [14:49] <mattym> Christopher, https://help.mojang.com/customer/portal/articles/359446
#821 [14:50] <mattym> Marcinox, Describe the issue.
#822 [14:50] <mattym> Megabobster, You can set a custom launch profile in the launcher. Set it to the game version you want and it will provide a server download option.
#823 [14:50] <mattym> Megabobster, If its not available there, then there is no legitimate source for it.
#824 [14:51] <Marcinox> I can't buy Minecraft, but I am 13 years old and website still want parent email
#825 [14:52] * marfmarfalot [webchat@cpe-174-97-203-106.natwky.res.rr.com] has joined #minecrafthelp
#826 [14:52] <marfmarfalot> it did nothing
#827 [14:52] <mattym> Marcinox, You need to have parental permission to complete the registration now if you are under 16.
#828 [14:52] <mattym> marfmarfalot, Wait for Mojang to fix it. That is your only option.
#829 [14:52] <epic> Hey guys, I can't recover my account or reset the password. I'm not getting any password reset emails. I do have my transaction ID..
#830 [14:52] * Marcinox [webchat@16.pool-188.vitosa.net] has quit. (Quit: webchat.esper.net)
#831 [14:53] <mattym> ??> epic account/trans-id
#832 [14:53] <Absol> epic: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#833 [14:53] <mattym> ??> epic account/send-email
#834 [14:53] <Absol> epic: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#835 [14:53] <Absol> epic: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#836 [14:53] <epic> I have my Transaction ID. I sent an email
#837 [14:53] <Megabobster> Alright, thanks. Is there a way to verify if a jar created by Mojang is signed/unmodified?
#838 [14:54] <mattym> Megabobster, If its directly from the launcher, its fine.
#839 [14:55] <mattym> epic, Then wait for Mojang to reply.
#840 [14:55] <Megabobster> I mean, for the "alternative" sources I found
#841 [14:55] <Megabobster> Since what I'm looking for isn't in the launcher
#842 [14:55] * Marcinox [webchat@16.pool-188.vitosa.net] has joined #minecrafthelp
#843 [14:55] <mattym> Megabobster, No, don't use alternative sources.
#844 [14:56] <mattym> Megabobster, If the launcher does not have it, its not meant to be available.
#845 [14:58] * Christopher [webchat@c-76-26-70-37.hsd1.wv.comcast.net] has quit. (Quit: webchat.esper.net)
#846 [14:59] <Marcinox> Hey, so with that parent permission I bought 100 PLN paysafecard with my parent and i can't buy Minecraft so i don't know what to do with it
#847 [14:59] * _FireWorks [webchat@129.208.46.222] has joined #minecrafthelp
#848 [14:59] <_FireWorks> https://paste.ubuntu.com/p/n3GS6pkV3R/
#849 [14:59] <_FireWorks> hello
#850 [15:00] <_FireWorks> i can't join some servers in minecraft
#851 [15:01] * Megabobster [webchat@71-34-88-141.ptld.qwest.net] has quit. (Quit: webchat.esper.net)
#852 [15:05] <mattym> _FireWorks, What does it say when you try to join them?
#853 [15:05] <_FireWorks> java.net.socketexception network is unreachable
#854 [15:05] <_FireWorks> not all the servers just 2
#855 [15:06] * epic [webchat@host-222-35.txluvop.lubbock.tx.us.clients.pavlovmedia.net] has quit. (Quit: webchat.esper.net)
#856 [15:06] <mattym> _FireWorks, Make sure you entered the addresses for those servers properly.
#857 [15:07] <_FireWorks> i'm was can join the server but now no
#858 [15:08] * Guest93878 [webchat@host86-143-107-240.range86-143.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#859 [15:09] * Nana [webchat@87-231-36-233.rev.numericable.fr] has joined #minecrafthelp
#860 [15:10] * DazNibbah [webchat@173-27-158-90.client.mchsi.com] has joined #minecrafthelp
#861 [15:10] <DazNibbah> Can I please have a refund because I can't play on my chromebook.
#862 [15:11] * DazNibbah [webchat@173-27-158-90.client.mchsi.com] has quit. (Client Quit)
#863 [15:11] <mattym> _FireWorks, They may be offline.
#864 [15:11] <Nana> Hello, need some help. I just bought Minecraft, and downloaded Java btw, but I still can't play. There is a bug report "EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffe8fe8ca03, pid=6228, tid=2316", I am not easy with PC's technical issues, please help me xD
#865 [15:12] <_FireWorks> no my friend join the server
#866 [15:12] <mattym> ??> Nana launcher/log
#867 [15:12] <Absol> Nana: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#868 [15:12] <_FireWorks> but i cant
#869 [15:12] <mattym> _FireWorks, Then your network is just currently not able to connect to it. You will need to try at another time.
#870 [15:12] <Nana> thx o/
#871 [15:12] <_FireWorks> its over month now
#872 [15:13] * DivineOven [webchat@104-7-52-120.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#873 [15:13] * waya [webchat@65.42.1.85.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#874 [15:13] * TonySky [webchat@c-68-83-194-187.hsd1.mi.comcast.net] has joined #minecrafthelp
#875 [15:14] <DivineOven> process crashed with exit code 1 ;-;
#876 [15:14] * Matia5 [webchat@072-189-011-142.res.spectrum.com] has joined #minecrafthelp
#877 [15:15] <Matia5> Hello?
#878 [15:15] <mattym> ??> DivineOven launcher/log
#879 [15:15] <Absol> DivineOven: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#880 [15:15] <TonySky> Earlier I went onto the Mojang help center to find a way to fix 1.14 from crashing on my computer. It starts, it lets me join servers and worlds, but it crashes right after. I've sent them anything and everything and the final conclusion was that there was something wrong with the graphic card driver and told me to come here
#881 [15:15] <waya> I speak french so I will use google translate
#882 [15:15] <Matia5> Can someone help me here? I am trying to redeem my Windows 10 Minecraft code that I received and it says that it has already been redeemed...
#883 [15:16] * Matia5 [webchat@072-189-011-142.res.spectrum.com] has quit. (Client Quit)
#884 [15:16] <mattym> ??> TonySky win/dxdiag
#885 [15:16] <Absol> TonySky: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#886 [15:17] <waya> after launching the game, it crashes and displays "java (TM) platform SE binary stopped working
#887 [15:18] <DivineOven> https://paste.ubuntu.com/p/HVkfF4dvG7/
#888 [15:19] <mattym> ??> DivineOven win/dxdiag
#889 [15:19] <Absol> DivineOven: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#890 [15:19] <Nana> sorry i'm back, i tried to follow the article but here's a message "Java (TM) Platform SE binary stop working"
#891 [15:19] <TonySky> https://paste.ubuntu.com/p/2MXfsvWDkT/
#892 [15:20] <Marcinox> Can my parents write email so I could buy Minecraft with paysafecard? I am 13 years old and I am from Poland.
#893 [15:21] <mattym> Nana, I need the full log the instructions showed you how to make.
#894 [15:21] <mattym> Marcinox, They need to do the steps the page gave you for providing parental permissions.
#895 [15:21] <DivineOven> https://paste.ubuntu.com/p/8CRrhvZtjk/
#896 [15:22] <mattym> ??> TonySky oem/hp/product-number
#897 [15:22] <Absol> TonySky: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#898 [15:22] <Absol> TonySky: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#899 [15:22] <mattym> DivineOven, Ok one moment.
#900 [15:22] <Marcinox> But they don't want to use their credit card and i have 100 PLN paysafecard
#901 [15:23] <mattym> Marcinox, That wont work as its an anonymous payment method.
#902 [15:23] * waya [webchat@65.42.1.85.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#903 [15:23] <mattym> DivineOven, Download and Install the file from this page https://www.geforce.com/drivers/results/147184
#904 [15:23] <mattym> DivineOven, That should update your Nvidia driver and force the game to use that hardware.
#905 [15:24] <Marcinox> Is there any method to use different parent permission method?
#906 [15:25] <mattym> ??> Nana scold/pm
#907 [15:25] <Absol> Nana: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#908 [15:25] <mattym> Marcinox, No
#909 [15:25] <Nana> sorry sorry
#910 [15:26] <Nana> i'm trying to send you the full bug report
#911 [15:26] <Nana> i'm really a noob (T-T)
#912 [15:26] <TonySky> mattym J4V91AA#ABA
#913 [15:26] <mattym> TonySky, Ok one moment.
#914 [15:27] <Marcinox> So i can buy Minecraft when i will be 16 years old on website, yes?
#915 [15:27] * SebastianJ [webchat@cpe-76-174-157-153.socal.res.rr.com] has joined #minecrafthelp
#916 [15:27] <SebastianJ> Received an email this morning that my account had been migrated but I did not initiate the migration.
#917 [15:28] <mattym> TonySky, Download and Install this driver update https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92178.exe
#918 [15:28] <Nana> don't understand how pastebin is working
#919 [15:28] <mattym> Nana, You need to enter your info, create the paste, then give us the link to the page it creates for you.
#920 [15:28] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has quit. (Remote host closed the connection)
#921 [15:29] <mattym> SebastianJ, That likely means your account was compromised. You will need to contact Mojang,
#922 [15:29] <mattym> ??> SebastianJ account/send-email
#923 [15:29] <Absol> SebastianJ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#924 [15:29] <Absol> SebastianJ: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#925 [15:29] <SebastianJ> gotcha. will do.
#926 [15:29] <TonySky> mattym what will the link do?
#927 [15:30] <TonySky> other than have something be installed?
#928 [15:30] * SebastianJ [webchat@cpe-76-174-157-153.socal.res.rr.com] has quit. (Client Quit)
#929 [15:30] <mattym> TonySky, Its a driver update for your graphics hardware.
#930 [15:31] * Marcinox [webchat@16.pool-188.vitosa.net] has quit. (Quit: webchat.esper.net)
#931 [15:31] <Nana> https://paste.gg/p/anonymous/857042614cd64ea8b11391b1dcbf5a26
#932 [15:31] <TonySky> alright thank you.
#933 [15:31] <Nana> ok, please help me T-T
#934 [15:32] <TonySky> It's downloading and then once its finished i'll update on if it worked
#935 [15:32] <TonySky> and it didnt work
#936 [15:33] <DivineOven> still crashing
#937 [15:33] <TonySky> says "Error This computer does not meet the minimum requirements for installing the software"
#938 [15:34] * DivineOven [webchat@104-7-52-120.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#939 [15:34] <mattym> ??> Nana win/dxdiag
#940 [15:34] <Absol> Nana: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#941 [15:34] * DivineOven [webchat@104-7-52-120.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#942 [15:34] <mattym> TonySky, Unfortunately HP is horrible with providing drivers. Give me one moment.
#943 [15:34] <Nana> ok, i'll try
#944 [15:34] <DivineOven> still having problems
#945 [15:35] <DivineOven> do I have to restart pc?
#946 [15:35] <mattym> DivineOven, On win10 you shouldn't need to, but give it a try anyway.
#947 [15:36] <mattym> TonySky, Ok, try downloading and installed the 1st available download listed on the left of this page https://downloadcenter.intel.com/download/28165/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81496
#948 [15:36] * vapsyvox [webchat@dyncpe1559.adsl.fo] has quit. (Quit: webchat.esper.net)
#949 [15:39] <Nana> So do you need the diag ?
#950 [15:40] <TonySky> So... now it's become complicated
#951 [15:40] <TonySky> I did what you said, and got an error at first, but an option said to use compatable system, which i clicked and then it worked.
#952 [15:40] <TonySky> I tried installing the other link again, but it failed once more
#953 [15:41] <mattym> Nana, Yes
#954 [15:41] <mattym> TonySky, Bottom line is, to run 1.14 or higher, you need a driver update. HP makes that complicated because frankly they suck at providing up to date drivers or letting you install your own.
#955 [15:42] <mattym> TonySky, You will need to find a way to install the latest Intel display driver for your hardware, otherwise will need to run 1.13.2 or lower.
#956 [15:42] <Nana> i suppose, so here it is https://paste.gg/p/anonymous/df58f4559de749ae8b29f781d61f099e
#957 [15:42] <TonySky> alright... So I can solve that a little quicker but more expensive way. May I offer another question?
#958 [15:44] <mattym> Nana, Download and Install the file from this page https://www.geforce.com/drivers/results/147183
#959 [15:44] <mattym> TonySky, Just ask
#960 [15:44] <Nana> Okay, i'll do it :)
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#963 [15:45] <TonySky> Alright, so this is basically an issue with any minecraft version, but whenever I log into singleplayer or multiplayer worlds, my screen always flickers and flashes, enough to make an epileptic person have seizures. Is there a way I can fix this or is this another graphic card issue?
#964 [15:46] <mattym> TonySky, Thats likely also related to the outdated driver.
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#967 [15:47] <anne> i cant seem to migrate my account from minecraft to mojang
#968 [15:47] <anne> it keeps saying that there are too many attempts
#969 [15:47] <anne> and i dont know what to do
#970 [15:47] <TonySky> Alright, I kinda assumed since I have been using this tower for... a few years, and using different monitors plus installing many things may have worn out the tower.
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#972 [15:50] <TonySky> Thank you though for the attempt. It was alot more than what the mods on Mojang could do
#973 [15:50] <TonySky> Thank you though for the attempt. It was alot more than what the mods on Mojang could do
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#975 [15:53] <mattym> DivineOven, Did you try to restart?
#976 [15:54] * Eric [webchat@c-73-223-183-215.hsd1.ca.comcast.net] has joined #minecrafthelp
#977 [15:54] <Eric> I am having issues with playing my Minecraft game.
#978 [15:54] <Eric> I am getting this:
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#981 [15:56] <Eric> ERROR :(
#982 [15:56] <Eric> Unable to save download. crackle4.ogg
#983 [15:57] <mattym> ??> Eric error/download
#984 [15:57] <Absol> Eric: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#985 [15:58] <Eric> I don't have any incompatible software.
#986 [15:59] <Eric> I have Minecraft Mojang v1.11.1 and the new one that I downloaded which is 2.1.3674.
#987 [16:00] <mattym> ??> Eric tools/hjt
#988 [16:00] <Absol> Eric: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#989 [16:00] <Absol> Eric: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#990 [16:03] <Eric> its showing a bunch of files and things.
#991 [16:04] <mattym> Eric, Yes. Finish the directions and get us the link.
#992 [16:05] <Eric> I think I need to rerun it again.
#993 [16:05] <Eric> I may have messed up a step.
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#995 [16:15] * Eric [webchat@c-73-223-183-215.hsd1.ca.comcast.net] has joined #minecrafthelp
#996 [16:15] <Eric> I think I might have messed it up.
#997 [16:15] <Eric> I have Minecraft windows 10 edition.
#998 [16:15] <Eric> And I downloaded the other version as well from the Minecraft game.
#999 [16:15] <Eric> I am wondering if the two are conflicting.
#1000 [16:18] <Eric> Any advice?
#1001 [16:18] <mattym> Eric, That should not cause a problem. The error is usually causes by conflicting software.
#1002 [16:18] <mattym> Eric, Get the report we asked for.
#1003 [16:18] <Eric> Here is what it gave me: http://sourceforge.net/p/hjt/support-requests/
#1004 [16:20] <Eric> Is there anyway I can refund the other version?
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#1006 [16:23] <Eric> What else do I need to provide?
#1007 [16:24] <Eric> This is all I got.
#1008 [16:24] <Eric> https://paste.ubuntu.com/p/mPZc7R5Gp7/
#1009 [16:25] <mattym> ??> Eric tools/hjt
#1010 [16:25] <Absol> Eric: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1011 [16:25] <Absol> Eric: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1012 [16:26] <Eric> I ran hijack this as an administrator and it told me to give you guys this link.
#1013 [16:26] <Eric> https://paste.ubuntu.com/p/mPZc7R5Gp7/
#1014 [16:26] <Eric> Which is this: 1
#1015 [16:26] <Eric> http://sourceforge.net/p/hjt/support-requests/
#1016 [16:27] <mattym> Eric, Read the rest of what Absol wrote, we need a link to the output it gives you, not the site it came from.
#1017 [16:33] <Eric> Okay here is the one with the text file info: https://paste.ubuntu.com/p/56x3cCGHK2/
#1018 [16:34] <Eric> Here is the second run of this just to be safe.
#1019 [16:34] <Eric> https://paste.ubuntu.com/p/WzbT8CPJdy/
#1020 [16:35] <Eric> Sorry about that I didn't fully understand the instructions and so now I sent off what was in the files.
#1021 [16:38] <mattym> Eric, Uninstall Reason Security https://www.reasoncoresecurity.com/how-do-i-uninstall-reason-core-security-support.aspx
#1022 [16:42] <Eric> Okay I am working on the unistall of it.
#1023 [16:44] <Eric> Okay its uninstalled.
#1024 [16:44] <Eric> Should I try to run it again?
#1025 [16:44] <Eric> Anything else I need to do?
#1026 [16:46] <mattym> Eric, That should be all
#1027 [16:48] <Eric> It appears to be working right now. Thank you very much.
#1028 [16:51] * Ez [webchat@static-50-53-104-67.bvtn.or.frontiernet.net] has joined #minecrafthelp
#1029 [16:52] <Ez> i keep getting an error saying:Unable to save download. ja_jp.json when i try to launch 1.14
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#1031 [16:56] * yuh [webchat@c-73-126-86-54.hsd1.ma.comcast.net] has joined #minecrafthelp
#1032 [16:56] <yuh> hey yall
#1033 [16:57] <Ez> hello
#1034 [16:57] <yuh> so my problem is about minecraft forge. do yall know about that or nah
#1035 [16:57] * BL4Z3_YT [webchat@97-120-26-159.ptld.qwest.net] has joined #minecrafthelp
#1036 [16:57] <mattym> yuh, Sorry, we do not do modded support here.
#1037 [16:58] <mattym> Ez, With that specific download error, for now you will just need to wait till its fixed.
#1038 [16:58] <BL4Z3_YT> Hello how could I make an upside down skin like dinnerbone
#1039 [16:58] <Ez> oof ok den
#1040 [17:01] <BL4Z3_YT> How could I make an upside down skin
#1041 [17:01] <yuh> hi, so my thing is saying it requires a java runtime environment 1.8.0
#1042 [17:04] <Lurks> BL4Z3_YT draw it unside down...
#1043 [17:04] <mattym> yuh, Again. Not a modded support.
#1044 [17:04] <Lurks> upside*
#1045 [17:04] <BL4Z3_YT> How could I do that tho
#1046 [17:08] <BL4Z3_YT> wait got it
#1047 [17:10] * superpowers04 [~superpowe@2600:8805:a100:8c9:4c14:b14c:dc89:f06] has joined #minecrafthelp
#1048 [17:10] * lettie [webchat@178.128.164.104] has joined #minecrafthelp
#1049 [17:10] <lettie> hellOoOOo
#1050 [17:10] <superpowers04> lettie, Hi how can I help?
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#1052 [17:10] <lettie> hi! i'm trying to download version 1.14 but it says i can't download ja_jp.json
#1053 [17:11] <lettie> and i don't have the bytefence thing
#1054 [17:11] <lettie> or whatever it is
#1055 [17:11] <superpowers04> "We've seen a lot of "ja_jp.json" download issues today, and haven't found a solution. We suspect it's a corrupt file in the cloud distribution system. We've alerted Mojang."
#1056 [17:11] <superpowers04> Is what Cap Fan67 said yesterday
#1057 [17:11] <lettie> o shoot
#1058 [17:11] * ClaraFromSimple [webchat@c-73-26-189-144.hsd1.nm.comcast.net] has joined #minecrafthelp
#1059 [17:11] <superpowers04> Sorry
#1060 [17:12] <lettie> soo i can't do anything about it?
#1061 [17:12] <superpowers04> No I don't think you can sadly
#1062 [17:12] <lettie> o man
#1063 [17:12] <lettie> okayy
#1064 [17:12] <ClaraFromSimple> I need help, it seems that when i log into a server i just will randomly crash. AKA it goes straight into black or blue screen
#1065 [17:12] <lettie> whale
#1066 [17:12] <lettie> thank you anyways :p
#1067 [17:13] <ClaraFromSimple> no crash logs pop up either
#1068 [17:13] <superpowers04> ClaraFromSimple, Does it happen on every server or only specific servers?
#1069 [17:13] <ClaraFromSimple> every server
#1070 [17:13] * lettie [webchat@178.128.164.104] has quit. (Client Quit)
#1071 [17:13] <ClaraFromSimple> like either the server i staff on or the one i run
#1072 [17:13] <superpowers04> Still I would recommend doing this
#1073 [17:13] <superpowers04> ??> ClaraFromSimple launcher/crash-log
#1074 [17:13] <Absol> ClaraFromSimple: We need to see your crash log, which is created after a crash.
#1075 [17:13] <Absol> ClaraFromSimple: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1076 [17:14] <ClaraFromSimple> https://paste.ubuntu.com/p/Vr2Ry88hKp/
#1077 [17:15] <superpowers04> ClaraFromSimple, I need the crash report file not the log
#1078 [17:15] <ClaraFromSimple> ae they the .zips?
#1079 [17:15] <ClaraFromSimple> ARE**
#1080 [17:16] <superpowers04> Umm there are only zips in the logs folder
#1081 [17:16] <superpowers04> Go to the crash report folder not the logs folder lol
#1082 [17:16] <ClaraFromSimple> doesnt appear
#1083 [17:17] * lexi [webchat@172-220-149-034.dhcp.chtrptr.net] has joined #minecrafthelp
#1084 [17:17] <superpowers04> Thats wierd
#1085 [17:18] <ClaraFromSimple> indeed
#1086 [17:18] <lexi> Ok so minecraft will not download the latest version of it for me. it keeps saying it cannot be saved.
#1087 [17:18] <mattym> lexi, What is the exact message?
#1088 [17:19] <superpowers04> ^
#1089 [17:19] <lexi> hold on ill copy it
#1090 [17:19] <ClaraFromSimple> the only files i have is assets libraries logs resource packs saves shaderpacks and versions
#1091 [17:19] <lexi> C:\Users\Alexia\AppData\Roaming\.minecraft\assets\objects\6a\6a6783ec9d429a7e3a28fde046ff36d5be9e7f94 The process cannot access the file because it is being used by another process.
#1092 [17:20] <mattym> ClaraFromSimple, Does the game also crash if you enter a single player world?
#1093 [17:20] <ClaraFromSimple> I will check
#1094 [17:20] <superpowers04> lexi, Try logging out and logging back in
#1095 [17:20] <mattym> lexi, Need the part where it says what its unable to download/save
#1096 [17:20] <superpowers04> Then try installing
#1097 [17:20] <lexi> Ok.
#1098 [17:21] <ClaraFromSimple> yes it does
#1099 [17:21] <mattym> ??> ClaraFromSimple launcher/log
#1100 [17:21] <Absol> ClaraFromSimple: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1101 [17:21] <superpowers04> ClaraFromSimple, Try turning of VBO's if they arent on
#1102 [17:21] <superpowers04> off*
#1103 [17:21] <superpowers04> Lets try this again
#1104 [17:21] <superpowers04> ClaraFromSimple, Try turning off VBO's if they *are* on
#1105 [17:22] <superpowers04> mattym, Here is the log from earlier they sent https://paste.ubuntu.com/p/Vr2Ry88hKp/
#1106 [17:23] <ClaraFromSimple> ok they are off and i have the game output on when it crashes
#1107 [17:23] <ClaraFromSimple> crashed**
#1108 [17:23] <mattym> ClaraFromSimple, Try it unmodded.
#1109 [17:24] <ClaraFromSimple> it is
#1110 [17:24] <ClaraFromSimple> the only "mod" I run is 1.12.2 with optifine
#1111 [17:24] <mattym> ClaraFromSimple, Then try it unmodded.
#1112 [17:24] <ClaraFromSimple> i do
#1113 [17:24] <ClaraFromSimple> it crashes on vanilla and with optifine
#1114 [17:24] <mattym> ClaraFromSimple, Optifine is not unmodded. Get me a log from unmodded.
#1115 [17:25] <ClaraFromSimple> even when i run minecraft without optifine it still crashes
#1116 [17:25] <ClaraFromSimple> and i will
#1117 [17:25] <ClaraFromSimple> where do you want the log from?
#1118 [17:25] <mattym> ClaraFromSimple, Read the instructions Absol linked. Get the log that was from a completely unmodded profile.
#1119 [17:26] <ClaraFromSimple> i have it up but do you want it from the infos or the debugs?
#1120 [17:26] <mattym> ClaraFromSimple, All
#1121 [17:26] <ClaraFromSimple> paste it on pastebin?
#1122 [17:27] <ClaraFromSimple> or the paste link they sent me?
#1123 [17:27] <mattym> ClaraFromSimple, Do what the instructions say.
#1124 [17:27] <ClaraFromSimple> https://paste.ubuntu.com/p/MVKmxjK3DF/
#1125 [17:27] <mattym> ClaraFromSimple, Sorry, grab it from a single player world.
#1126 [17:29] <ClaraFromSimple> https://paste.ubuntu.com/p/gR89vjbNzG/
#1127 [17:30] <mattym> ClaraFromSimple, Thats as far as the log gets?
#1128 [17:30] <ClaraFromSimple> yea
#1129 [17:30] <mattym> ??> ClaraFromSimple tools/hjt
#1130 [17:30] <Absol> ClaraFromSimple: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1131 [17:30] <Absol> ClaraFromSimple: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1134 [17:32] <Fala_Viado> Hi, I keep trying to pay for the game but it keeps saying my information is wrong
#1135 [17:32] <mattym> Fala_Viado, What type of payment method are you using?
#1136 [17:32] <Fala_Viado> Debit card
#1137 [17:32] <Fala_Viado> Mastercard
#1138 [17:32] <ClaraFromSimple> https://paste.ubuntu.com/p/sk6b72Gsys/
#1139 [17:32] <mattym> Fala_Viado, Call your bank, let them know you need to make an international purchase.
#1140 [17:33] <superpowers04> ClaraFromSimple, Turn off razor synapse
#1141 [17:33] <mattym> ClaraFromSimple, See if disabling the Discord overlay feature makes an difference.
#1142 [17:33] <mattym> superpowers04, Synapse3 is not an issue.
#1143 [17:34] <DLFC> I haven't logged into Minecraft in several years and my account was migrated to the Mojang account while I wasn't playing. I've tried resetting my password but the email I used for registration doesn't seem to be connected anymore. Was there an issue with account migration on inactive accounts, or is there some way I can recover my info?
#1144 [17:34] <superpowers04> This says otherwise https://cp.minecraftirc.net/hjt mattym
#1145 [17:34] <ClaraFromSimple> ok i uninstalled it
#1146 [17:34] <superpowers04> "Razer Synapse(Game "Enhancing" software, remove and fix Environment Variables)"
#1147 [17:35] <mattym> superpowers04, Thats not Synapse 3
#1148 [17:35] <superpowers04> Oh
#1149 [17:36] <ClaraFromSimple> i have already have the overlay feature disabled and i uninstalled razer synapse
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#1151 [17:36] <mattym> DLFC, So, you know for sure you did not migrate it yourself?
#1152 [17:36] <mattym> ??> ClaraFromSimple win/reinst
#1153 [17:36] <Absol> ClaraFromSimple: You may need to reinstall the locally installed files that Minecraft puts into place.
#1154 [17:36] <Absol> ClaraFromSimple: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1155 [17:36] <mattym> ClaraFromSimple, After you have done the steps from Absol, if it still crashes in single player, grab a new log from 1.14
#1156 [17:37] <ClaraFromSimple> ok
#1157 [17:37] <DLFC> I received the email from Mojang that the account had been migrated in March of last year, but I myself did not request it. I had asked friends who play and they said that they had to migrate their accounts, but theirs were all done manually.
#1158 [17:38] <mattym> DLFC, If it was not done by you, that means someone hacked the account.
#1159 [17:38] * Titania_Lowell [webchat@cpe-186-18-185-217.telecentro-reversos.com.ar] has joined #minecrafthelp
#1160 [17:38] <mattym> DLFC, You will need to contact Mojang to recover it.
#1161 [17:38] <mattym> ??> DLFC account/send-email
#1162 [17:38] <Absol> DLFC: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1163 [17:38] <Absol> DLFC: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1164 [17:38] <Titania_Lowell> Hello! I'm having some problems with my minecraft realm, since renewing my subscription.
#1165 [17:39] <mattym> Titania_Lowell, What sort of issue?
#1166 [17:39] <DLFC> Okay, I had already sent off a support ticket about the account possibly being compromised, but I'll be waiting for some time for a response. I figured this help center would be a good place to check after to see if there was an alternate fix
#1167 [17:40] <Titania_Lowell> After trying to upload a world to it, it failed. i switched to other slot since that seemed to fail, and now its not letting me do anything at all. The only world slot in use still, is "stuck in pending slot update" something like it, and it says for 14+ hrs.... i cant do a thing. tried fresh reinstall of the game and all.
#1168 [17:40] <mattym> DLFC, With an account issue, only Mojang can resolve it.
#1169 [17:40] <Titania_Lowell> my game is not modded at all, by the way.
#1170 [17:41] <mattym> Titania_Lowell, Have you tried restarting (Stop, then start) the Realm?
#1171 [17:41] <DLFC> Thanks, I'll wait for a response to the help ticket, you guys keep up the good work :D
#1172 [17:41] <Titania_Lowell> How would I do that?
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#1174 [17:42] * superpowers04 [~superpowe@2600:8805:a100:8c9:4c14:b14c:dc89:f06] has quit. (Quit: Leaving)
#1175 [17:42] <mattym> Titania_Lowell, Should be an option on your Realm control panel.
#1176 [17:47] * SpottheCat [webchat@71-142-7-179.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#1177 [17:47] <ClaraFromSimple> ok so when i am in 1.14 no problems but when i go to 1.12.2 and go into singleplayer, it pretty much auto crashes and when i looked at my log it said out of memory but i set it to 4gb in the jvm arguments and have 16 gb of ram
#1178 [17:47] <Titania_Lowell> mattym. do you mean the 'close realm' option? because the reset world one didnt work.
#1179 [17:47] <mattym> ClaraFromSimple, Is the 1.12.2 still unmodded?
#1180 [17:48] <ClaraFromSimple> yes i deleted all of my mc files
#1181 [17:48] <mattym> Titania_Lowell, Yes, close them re-open.
#1182 [17:48] <mattym> then*
#1183 [17:48] <mattym> ClaraFromSimple, And it loaded a world fine in 1.14?
#1184 [17:49] <ClaraFromSimple> yes
#1185 [17:49] <Titania_Lowell> Well. It's closing it now. Not sure how long it'll take.
#1186 [17:50] <mattym> ClaraFromSimple, Can you get the new log from where it does crash.
#1187 [17:50] <ClaraFromSimple> yeah
#1188 [17:50] <SpottheCat> Hi I'm getting the "Unable to save download. ja_jp.json" error. I have uninstalled any incompatible programs I had and ran the adwcleaner. I disabled my anti-virus (Malewearbytes). I've reinstalled minecraft and updated java. I can still run any version older than 1.14 fine. Any help would be much appreciated.
#1189 [17:51] <mattym> SpottheCat, There is an issue with that specific file currently.
#1190 [17:51] <mattym> SpottheCat, You will just need to wait till its fixed.
#1191 [17:51] <ClaraFromSimple> https://paste.ubuntu.com/p/pSGKxQf6VK/
#1192 [17:51] <SpottheCat> oh okay
#1193 [17:51] <SpottheCat> thx
#1194 [17:51] <SpottheCat> I can run 1.14 on my laptop tho
#1195 [17:51] <mattym> ClaraFromSimple, Where did the other memory error show up?
#1196 [17:52] <ClaraFromSimple> no clue
#1197 [17:52] <ClaraFromSimple> wait
#1198 [17:52] <ClaraFromSimple> i still have my mc opened
#1199 [17:53] <Titania_Lowell> I think this is broken somehow. It's been stuck in 'closing realm' and still nothing. Does it normally take so long?
#1200 [17:54] <mattym> Titania_Lowell, I am not sure how long it should normally take.
#1201 [17:54] <mattym> Titania_Lowell, If you cannot cycle it on and off, you will need to contact Mojang for support.
#1202 [17:54] <mattym> ??> Titania_Lowell mojang/email
#1203 [17:54] <Absol> Titania_Lowell: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1204 [17:54] <Absol> Titania_Lowell: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1205 [17:56] * Adderral [webchat@ool-4a598168.dyn.optonline.net] has joined #minecrafthelp
#1206 [17:56] <Adderral> HELLO
#1207 [17:57] <Adderral> my minecraft 1.13.2 is lagging INSANELY BAD for no reason... 6gb of ram allocated nvidia gtx 1060 and its still alagging
#1208 [17:57] <Adderral> all other versions are fine
#1209 [17:57] <mattym> Adderral, Then play the versions that work better.
#1210 [17:57] * Anqr [webchat@69-9-201-247-dynamic.midco.net] has joined #minecrafthelp
#1211 [17:57] <Adderral> server i play is 1.13.2
#1212 [17:58] <Anqr> Hello, if someone isn't busy, I have a question regarding not being able to log in on a specific version of Minecraft
#1213 [17:58] <Titania_Lowell> Mattym. I already sent them a support message. But if they're still solving issues from march 27, then that means I'll have to wait a month or more for them to even respond to me? In that case. I paid for a month of minecraft realms...for nothing.
#1214 [17:59] * Anqr [webchat@69-9-201-247-dynamic.midco.net] has quit. (Client Quit)
#1215 [17:59] <mattym> Titania_Lowell, I am not 100% sure, but I believe Realms issues are handled by a different team, and likely not on that same reply schedule.
#1216 [18:00] * baldbeasty [webchat@69-174-149-62.oswgilaa.metronetinc.net] has joined #minecrafthelp
#1217 [18:00] * Anqr [webchat@69-9-201-247-dynamic.midco.net] has joined #minecrafthelp
#1218 [18:00] <baldbeasty> Hi, I've not seen the the report for this bug: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1219 [18:01] <mattym> ??> baldbeasty win/dxdiag
#1220 [18:01] <Absol> baldbeasty: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1221 [18:01] <baldbeasty> Thanks!
#1222 [18:01] <Titania_Lowell> I never had this problem before, and I have no idea what happened. Since I run vanilla mc, no mods of any kind. Its frustrating that I paid for it, and I won't be able to make any use of it at all, when it doesn't seem to be a problem on my end. I reinstalled it clean, and still nothing. I've used this computer to run minecraft (and same realm) bef
#1223 [18:01] <Titania_Lowell> ore, and had no problems.... sigh.
#1224 [18:02] <Anqr> Sorry, back. I had a question involving me not being able to play on 1.8 Minecraft. I clicked Play on other versions and it works, but 1.8 does not work for any of my accounts, as it says "An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience." and gives no extra detail.
#1225 [18:02] * AquaDaQueen [webchat@047-133-167-105.res.spectrum.com] has joined #minecrafthelp
#1226 [18:02] <mattym> Anqr, We only support the current version here. If the newer versions work, use those.
#1227 [18:03] <Anqr> mattym is there a way for me to get support on other versions? The server I wanted to play on is strictly 1.8
#1228 [18:03] * baldbeasty [webchat@69-174-149-62.oswgilaa.metronetinc.net] has quit. (Client Quit)
#1229 [18:03] <Adderral> Mattym, my minecraft now gavem e a screen "java ran out of memory"
#1230 [18:03] <Adderral> and returned me to main menu
#1231 [18:03] <Adderral> i have 6gb of ram allocated so how do i make surei ts using it?
#1232 [18:03] <Adderral> -Xmx6G is what i have allocated
#1233 [18:04] <AquaDaQueen> I need my account name changed. I know that names typically are not changed, but someone I know changed my name after I bought access to my minecraft.net account by accident. Can it still be changed since it wasn't my fault?
#1234 [18:04] <mattym> Adderral, Is it unmodded?
#1235 [18:04] <Adderral> yyes
#1236 [18:04] <Adderral> is rregular 1.13.2
#1237 [18:04] <mattym> Adderral, Again, run a version that works for you, we do not work with older versions.
#1238 [18:05] <Adderral> I was here yesterday and the blue name with a + by it said they help with them
#1239 [18:05] <Adderral> Internal Exception: java.lang.outofmemoryerror: Java heap space
#1240 [18:05] <Adderral> Internal Exception: java.lang.outofmemoryerror: Java heap space
#1241 [18:05] * AquaDaQueen [webchat@047-133-167-105.res.spectrum.com] has left #minecrafthelp
#1242 [18:05] <Anqr> is there a way for me to get support on other versions? The server I wanted to play on is strictly 1.8
#1243 [18:05] <mattym> Adderral, We help with the most current version only. If 1.14 works as you said it does, used it.
#1244 [18:05] * Rowanator21 [webchat@pool-96-255-155-59.washdc.fios.verizon.net] has joined #minecrafthelp
#1245 [18:06] <mattym> Anqr, Ask the people from that server to help.
#1246 [18:06] <Anqr> It's not the server that is the issue though, my game crashes the moment I press Play
#1247 [18:06] <mattym> Anqr, Additionally, if you have set it to and older version. Have you set a custom directory for it?
#1248 [18:06] <Rowanator21> Hey, I am trying to get windows 10 free but it says the code was already used when it was not and I am wondering if I can get a new one or fix my old code.
#1249 [18:07] <Anqr> I don't believe so
#1250 [18:07] <mattym> Anqr, Because if the other versions were working, it should not be an issue with just one. You likely ran them all in the same game directory, which causes issues with the files.
#1251 [18:07] <Anqr> I never changed anything
#1252 [18:07] <mattym> Rowanator21, If it says it was redeemed, then either you or someone else redeemed it at some point.
#1253 [18:07] <Anqr> I created new profiles with 1.8, and they all crashed
#1254 [18:08] <mattym> Rowanator21, It gets redeemed to a Microsoft Account, check your Microsoft Store app, to see if its redeemed there.
#1255 [18:08] <mattym> Rowanator21, If its not, there is nothing you can do.
#1256 [18:08] <Rowanator21> Really I cant get like a new code?
#1257 [18:08] <mattym> Anqr, Set a custom game directory in the profiles when using older versions.
#1258 [18:08] <mattym> Rowanator21, No
#1259 [18:08] <Anqr> Is there a tutorial for that?
#1260 [18:08] <Rowanator21> I am the only one who play Minecraft in my family and I never used the code
#1261 [18:09] <mattym> Anqr, Its a setting in the profile.
#1262 [18:09] <Anqr> Oh, I see
#1263 [18:09] <Rowanator21> Wait what do I do to make sure I have or dont have the version I just want to make sure
#1264 [18:09] <Anqr> Where would be a spot I would want it to go to instead?
#1265 [18:10] <Rowanator21> where do I check to see if I did actually redeem it on accident
#1266 [18:10] <mattym> Anqr, Make a new folder and use that for it.
#1267 [18:10] <Anqr> Would I have to include anything in the folder?
#1268 [18:10] <mattym> Rowanator21, On the "Purchased" section in the Windows Store app.
#1269 [18:10] <mattym> Anqr, No
#1270 [18:10] <Anqr> So a blank folder within .minecraft
#1271 [18:10] <Anqr> or a blank folder outside of it
#1272 [18:10] <mattym> Anqr, The game will put anything it needs there on its own. And no, outside of .minecraft
#1273 [18:11] <Anqr> Alright, so I'm guessing I put it in %appdata% if I'm on windows? Or can I put it anywhere?
#1274 [18:11] <Rowanator21> It doesn't say I used the code but actually I am remembering that I used the code on my mac and I was stupid and didn't realize I couldn't play it so what do I do
#1275 [18:11] <mattym> Anqr, Its best to put it on the desktop for easy access.
#1276 [18:12] <Rowanator21> Wait does this chat not work now because the remote host left
#1277 [18:13] <Anqr> It worked, thank you mattym
#1278 [18:13] <Anqr> Is there a specific reason that worked?
#1279 [18:13] <Rowanator21> Nvm but mattym do u know what I can do?
#1280 [18:13] <mattym> Rowanator21, If you tried to redeem it. Make sure you are logged into the Windows Store app, with whatever Microsoft account you may have tried to redeem it to.
#1281 [18:14] <mattym> Anqr, Again, running multiple version out of .minecraft causes file incompatibilities
#1282 [18:14] <Titania_Lowell> well. guess i paid money for nothing. way to waste it. maybe renewing realm was a bad idea.
#1283 [18:14] <Titania_Lowell> thanks for your help anyways, mattym!
#1284 [18:15] <Anqr> mattym So if I have settings within options, as well as resource packs and in game settings, is there an easy way to transfer it all?
#1285 [18:15] <Rowanator21> So I redeemed it I think a year ago or so and I did it on my mac on I think the minecraft.net site
#1286 [18:16] <mattym> Anqr, Do not copy the options, as that is one of the main things that becomes incompatible between versions.
#1287 [18:16] <mattym> Anqr, Otherwise anything else can just be moved to the custom folder.
#1288 [18:16] <Anqr> Alright, thank you
#1289 [18:16] <mattym> Rowanator21, It does not get redeemed there.
#1290 [18:16] <Rowanator21> So then on microsoft
#1291 [18:17] * Titania_Lowell [webchat@cpe-186-18-185-217.telecentro-reversos.com.ar] has quit. (Quit: webchat.esper.net)
#1292 [18:17] <mattym> Rowanator21, You will need to find the Microsoft account you redeemed it to.
#1293 [18:17] <Rowanator21> So I must have been using my moms account which I did at the time so I am going to ask her what it is
#1294 [18:17] <Rowanator21> Thank u for the help
#1295 [18:18] <Rowanator21> Wait
#1296 [18:19] <Rowanator21> When I go to download minecarft it says I already have minecraft but then it says, "download for windows." Does that mean I have it?
#1297 [18:20] <ClaraFromSimple> matty
#1298 [18:21] <mattym> Rowanator21, The version you are looking for is only downloaded via the Windows Store app.
#1299 [18:22] <Rowanator21> Ohhhh right
#1300 [18:22] <Rowanator21> Ok
#1301 [18:22] <ClaraFromSimple> the error when i run 1.12.2 s 1285 out of memory but i dont get that issue in 1.14
#1302 [18:22] <Adderral> hm
#1303 [18:22] <mattym> ClaraFromSimple, Then use 1.14
#1304 [18:22] <Adderral> i allocated 6gb of ram and it still giving me memory issue
#1305 [18:23] <ClaraFromSimple> well im trying to play on servers that use 1.12.2
#1306 [18:24] <mattym> We do not troubleshoot older versions. If 1.14 works, find servers that use it.
#1307 [18:25] <ClaraFromSimple> ok thanks
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#1310 [18:32] * Neeves [webchat@unn-89-187-177-141.cdn77.com] has joined #minecrafthelp
#1311 [18:32] <Neeves> hello
#1312 [18:33] <Neeves> my game keeps crashing and not loading
#1313 [18:33] <Neeves> do you know what may be happening?
#1314 [18:33] * marfmarfalot [webchat@cpe-174-97-203-106.natwky.res.rr.com] has joined #minecrafthelp
#1315 [18:33] <marfmarfalot> any update on the problem?
#1316 [18:33] * Lord_of_Life_ [~Lord@77.28.171.250] has joined #minecrafthelp
#1317 [18:33] <Neeves> it sometimes says not responding
#1318 [18:33] <marfmarfalot> oh I was talking about the game not downloading a file right
#1319 [18:34] <Neeves> or if i pause the game blocks cannot be broken and the enemies are still frozen but i am able to move
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#1324 [18:37] * matt8 [webchat@ool-43521810.dyn.optonline.net] has joined #minecrafthelp
#1325 [18:37] <DaniVidaLoka> i can't access my account
#1326 [18:38] <matt8> what if I bought miencraft years ago and i have gotten a new PC since and lll I remember is the email I used. Can i recover that account?
#1327 [18:38] * Rowanator21 [webchat@pool-96-255-155-59.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
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#1331 [18:41] <Adderral> hello
#1332 [18:42] * ClaraFromSimple [webchat@c-73-26-189-144.hsd1.nm.comcast.net] has quit. (Quit: webchat.esper.net)
#1333 [18:43] * Jack [webchat@99-22-21-8.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#1334 [18:43] <Jack> So, i made my account a while ago and used my parents email address to make it. Recently they got hacked and so did my account, i had MVP+ on hypixel and had spent money on the game. I owned a realm and my friend looged on and saw that my username was changed to "Slogun" And had a Venom skin from Marvel. I don't know if you can help me but it would
#1335 [18:43] <Jack> be greatly appreciated.
#1336 [18:43] * Jack is now known as Guest34353
#1337 [18:43] <Guest34353> So, i made my account a while ago and used my parents email address to make it. Recently they got hacked and so did my account, i had MVP+ on hypixel and had spent money on the game. I owned a realm and my friend looged on and saw that my username was changed to "Slogun" And had a Venom skin from Marvel. I don't know if you can help me but it would
#1338 [18:43] <Guest34353> be greatly appreciated.
#1339 [18:44] * Adderral [webchat@104.222.153.39] has quit. (Client Quit)
#1340 [18:44] <Guest34353> They changed the email and the password so i have no idea how to get it
#1341 [18:46] <Guest34353> Hello?
#1342 [18:47] <mattym> ??> Guest34353 account/send-email
#1343 [18:47] <Absol> Guest34353: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1344 [18:47] <Absol> Guest34353: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1345 [18:47] <Guest34353> I don't have it
#1346 [18:47] <Guest34353> i got hacked and i can't log in
#1347 [18:48] <Guest34353> They changed the email
#1348 [18:49] * glenn [webchat@120.18.114.106] has joined #minecrafthelp
#1349 [18:50] * glenn [webchat@120.18.114.106] has quit. (Client Quit)
#1350 [18:50] <Guest34353> Help? Please?
#1351 [18:51] <mattym> Guest34353, You need to contact Mojang as Absol instructed.
#1352 [18:53] * Midnaz [webchat@66.203.132.201] has joined #minecrafthelp
#1353 [18:53] <Midnaz> hello
#1354 [18:54] <Guest34353> Mattym i don't have a tranaction ID
#1355 [18:55] <mattym> ??> Guest34353 account/trans-id
#1356 [18:55] <Absol> Guest34353: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1357 [18:55] <Guest34353> I can't the hacker changed the email
#1358 [18:55] * matt8 [webchat@ool-43521810.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1359 [18:56] <mattym> That makes no difference
#1360 [18:59] * Aim [webchat@69-9-201-247-dynamic.midco.net] has quit. (Quit: webchat.esper.net)
#1361 [19:00] <Midnaz> I have a question regarding an appdata file
#1362 [19:00] * Monseis1 [webchat@dsl-189-145-150-241-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1363 [19:00] <mattym> Midnaz, Just ask
#1364 [19:00] <Monseis1> My Minecraft crashes at startup
#1365 [19:01] <Monseis1> I already tried to reinstall, updated my graphic card drivers and also update Java
#1366 [19:01] <Midnaz> it says unable to access file. When I try to delete all my files to reinstall it, it tells me I cannot erase it because the file is corrupted
#1367 [19:01] <mattym> ??> Monseis1 launcher/log
#1368 [19:01] <Absol> Monseis1: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1369 [19:02] <mattym> Midnaz, What is the exact error?
#1370 [19:03] <Monseis1> Says this: Process crashed with exit code -805306369
#1371 [19:03] <Monseis1> I tried to Google it, but didn't find something to fix it
#1372 [19:04] <mattym> ??> Monseis1 av/adwcleaner
#1373 [19:04] <Absol> Monseis1: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1374 [19:04] <Absol> Monseis1: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1375 [19:05] * Monseis1 [webchat@dsl-189-145-150-241-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#1376 [19:06] <Midnaz> it just says unable to access file
#1377 [19:07] <mattym> Midnaz, What is the file name it says?
#1378 [19:08] <Midnaz> :\Users\Juan Juarez\AppData\Roaming\.minecraft\assets\objects\4b\4
#1379 [19:10] <mattym> ??> Midnaz tools/hjt
#1380 [19:10] <Absol> Midnaz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1381 [19:10] <Absol> Midnaz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1382 [19:11] <Guest34353> I lost the email for the transaction id and have gotten a new credit card since so i cant do anything to get it back :(
#1383 [19:15] * Luka [webchat@192.91.253.216] has joined #minecrafthelp
#1384 [19:15] <Lurks> Guest34353 try going through your bank tranaction, if you purchase minecraft from there
#1385 [19:16] <Luka> hey guys! I was wondering if there was any other way to migrate a legacy account besides using transaction ID if you cannot remember the email you bought minecraft with
#1386 [19:19] * DucksRuleDaWorld [webchat@47-34-215-175.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#1387 [19:20] <DucksRuleDaWorld> Hey, it wont let me log into minecraft launcher
#1388 [19:20] <DucksRuleDaWorld> It comes up with an error saying incorrect login or password
#1389 [19:21] <DucksRuleDaWorld> It lets me login into mojang though
#1390 [19:23] <Midnaz> https://paste.ubuntu.com/p/HHz5cm2RKC/
#1391 [19:24] <DucksRuleDaWorld> What is that?
#1392 [19:25] * Felicia [webchat@c-24-63-240-56.hsd1.ma.comcast.net] has joined #minecrafthelp
#1393 [19:26] <Felicia> My Minecraft is crashing when I hit the play button
#1394 [19:26] <Midnaz> its for absol
#1395 [19:28] * Luka [webchat@192.91.253.216] has quit. (Quit: webchat.esper.net)
#1396 [19:28] <mattym> ??> Midnaz av/mcafee/uninstall
#1397 [19:28] <Absol> Midnaz: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#1398 [19:28] <Felicia> Im sorry?
#1399 [19:29] <Midnaz> what is this for
#1400 [19:29] <Midnaz> why do i need to uninstall mcaffee
#1401 [19:29] <Lurks> DucksRuleDaWorld so website and launcher? do you have VPN or adblock on?
#1402 [19:30] <Felicia> my Minecraft is just crashing whilst rendering overlay I need to know if I can fix it
#1403 [19:31] <DucksRuleDaWorld> Lurks I do not have a VPN but I do have an adblock. It lets me login to the website mojang and minecraft.net
#1404 [19:31] <DucksRuleDaWorld> It just does not let me login to the launcher
#1405 [19:31] <DucksRuleDaWorld> it gives me this error: https://gyazo.com/85b06add7c0a270552978d3ae3ee9062
#1406 [19:33] * PamonhaLargada [webchat@186-219-186-4.tudofibra.com.br] has joined #minecrafthelp
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#1408 [19:35] <Lurks> DucksRuleDaWorld ok, i'm not sure what to do, you'll have to wait for other volunteers
#1409 [19:35] <DucksRuleDaWorld> Okay
#1410 [19:36] * Felicia [webchat@c-24-63-240-56.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#1411 [19:37] <Guest34353> Im looking for the bank transaction for minecraft and what do i do with it once ive found it
#1412 [19:38] * bildramer [~bildramer@p2003004CEA0173002FF99070BCC2ACA5.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#1413 [19:39] * Midnaz [webchat@66.203.132.201] has quit. (Quit: webchat.esper.net)
#1414 [19:39] <Lurks> Guest34353 it's to show a sign of ownership of the game and account, that could help you recover it when you contact mojang support about your issue
#1415 [19:42] * bildramer [~bildramer@p2003004CEA0173002FF99070BCC2ACA5.dip0.t-ipconnect.de] has joined #minecrafthelp
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#1417 [19:44] <Guest34353> Where do i send it when i find it?
#1418 [19:45] * bildramer [~bildramer@p2003004CEA0173002FF99070BCC2ACA5.dip0.t-ipconnect.de] has joined #minecrafthelp
#1419 [19:45] * Crikxi [webchat@49.63.97.84.rev.sfr.net] has joined #minecrafthelp
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#1421 [19:51] * Davis [webchat@c-71-57-171-25.hsd1.fl.comcast.net] has joined #minecrafthelp
#1422 [19:51] <sucks> cant download 1.14 lol
#1423 [19:52] * sucks [webchat@159-118-196-117.cpe.cableone.net] has quit. (Client Quit)
#1424 [19:56] <Davis> I got minecraft 8+ years ago when it was still under Mojang. I had an Aol account that was linked to my Mojang account, but my Aol account has since been deleted (switched to gmail). So fast forward to today, I try to use the help section to transfer my information into Microsoft so I can re-download and play again, but I have to go through transfe
#1425 [19:56] <Davis> rring my old account over. I don't remember my Mojang login. I have no way of looking up the payment method as I used my parents credit card at the time. I have no way of recovering my mojang account via email because my old email doesn't exist anymore. I have no idea what to do in order to avoid buying the game again. Halp.
#1426 [19:56] <Guest34353> I cant find the bank transaction, Am i out of options?
#1427 [19:57] <Guest34353> Davis we have close to the same issue
#1428 [19:58] <Davis> Guest34353 Indeed we do. I hope there's a way to recover it. The only thing I remember is the old email address and my account name. Not sure if thats enough to verify. Doubt it.
#1429 [19:59] <Guest34353> Im not staff
#1430 [19:59] <Guest34353> my account got hacked and they changed the email and password
#1431 [19:59] <Guest34353> oh sorry,
#1432 [20:00] <Guest34353> yeah i don't think thats enough
#1433 [20:00] <Davis> Guest34353 Yeah I know
#1434 [20:00] <Guest34353> sorry i didn't understand
#1435 [20:00] <Davis> Guest34353 That's a real pickle
#1436 [20:00] <Davis> Guest34353 Nah you're good man
#1437 [20:01] * Danneman [webchat@c-358f70d5.06-1-64736c10.bbcust.telenor.se] has joined #minecrafthelp
#1438 [20:01] <Danneman> heyo
#1439 [20:01] <Guest34353> hey
#1440 [20:01] <Davis> sup
#1441 [20:01] <Guest34353> Their customer service sucks
#1442 [20:01] <Davis> This chat or their normal help section?
#1443 [20:02] <Guest34353> Both...
#1444 [20:02] <Davis> how long have you been here?
#1445 [20:02] <Guest34353> 1 hour
#1446 [20:02] <Guest34353> no 2
#1447 [20:02] <Davis> damn, and nothing?
#1448 [20:02] <Guest34353> Not helpful stuff
#1449 [20:03] <Davis> what have they told you so far?
#1450 [20:03] <Guest34353> Check bank for transaction for transaction id, Not there
#1451 [20:03] <GreyVulpine> What did you purchase minecraft?
#1452 [20:04] * Danneman [webchat@c-358f70d5.06-1-64736c10.bbcust.telenor.se] has quit. (Client Quit)
#1453 [20:05] <Guest34353> Grammar
#1454 [20:05] <DucksRuleDaWorld> It will not let me login to minecraft launcher with any account
#1455 [20:05] <Davis> I have no way of seeing bank transactions. Can't remember a credit card or even bank used from 8 years ago...
#1456 [20:07] <Guest34353> neither do i, i have no idea what to do
#1457 [20:08] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/361380-what-is-a-transaction-id-?b_id=5408
#1458 [20:08] <GreyVulpine> :
#1459 [20:08] <GreyVulpine> If you need to contact Mojang support for assistance but have lost your Braintree transaction ID, you can instead provide the name of the cardholder, the date of purchase, expiration date, card type, and the last four digits of the card used for the purchase.
#1460 [20:08] <Guest34353> Hell yeah
#1461 [20:08] <Guest34353> How do i contact them
#1462 [20:09] <GreyVulpine> Seriously, read the page. It's linked there
#1463 [20:10] <Guest34353> My minecraft (and mojang) account got hacked and both accounts got their emails and passwords changed
#1464 [20:11] <GreyVulpine> https://help.mojang.com/customer/portal/emails/new
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#1466 [20:13] <Guest34353> Thank you so much
#1467 [20:17] <DucksRuleDaWorld> It will not let me login to minecraft launcher with any account
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#1472 [20:23] <wormslo> Hello
#1473 [20:23] <wormslo> I'd like to know if there's anyway I can play Minecraft on my computer if I bought it on my Apple device
#1474 [20:23] <wormslo> I've searched for it on Google but there are no answers or questions that are related to this
#1475 [20:24] <wormslo> ):
#1476 [20:24] <DucksRuleDaWorld> Did you get it on your phone?
#1477 [20:24] <wormslo> Yes
#1478 [20:24] <DucksRuleDaWorld> Then you cant get it on pc
#1479 [20:25] <DucksRuleDaWorld> If you got it on your phone, you got Minecraft Pocket Edition
#1480 [20:25] <DucksRuleDaWorld> Computer only takes Java Edition and Windows 10 Edition
#1481 [20:25] <wormslo> Okay, so I legit have to pay again
#1482 [20:25] <wormslo> Thank you! UuU
#1483 [20:25] <DucksRuleDaWorld> yes because its a different game
#1484 [20:25] <DucksRuleDaWorld> java and pocket edition are different, so you have to pay again
#1485 [20:25] <wormslo> Yes, tnx <3
#1486 [20:25] <wormslo> bye
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#1490 [20:37] <Treva> I'm trying to buy MineCraft but it keeps saying check card info. I triple checked the info on both cards I used and I get the same result.
#1491 [20:40] <GreyVulpine> Prepaid?
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#1493 [20:43] <Treva> both are debit
#1494 [20:43] <Treva> both have money on them
#1495 [20:45] <GreyVulpine> Try using paypal instead?
#1496 [20:45] <GreyVulpine> Debit cards have always had problems when purchasing minecraft with
#1497 [20:49] <Treva> same thing happened with credit card
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#1500 [20:49] <ScoutWithAK> Hello?
#1501 [20:49] <ScoutWithAK> Is anyone here?
#1502 [20:50] <Minicoopstar11> yes hello, i am having a problem with my game
#1503 [20:50] * irishdanger [webchat@kti.a22.187.ktis.net] has joined #minecrafthelp
#1504 [20:50] <irishdanger> hello
#1505 [20:50] <ScoutWithAK> Can anyone help me? I'm trying to download 1.13 and it won't work.
#1506 [20:50] <ScoutWithAK> Whenever I try to download it it says "Error :( Unable to save download. death2.ogg"
#1507 [20:51] <ScoutWithAK> The file changes sometimes, and when I try to locate the file and delete it it doesn't work.
#1508 [20:51] <ScoutWithAK> Isn't there*
#1509 [20:52] <ScoutWithAK> HELLO?!!?!?!
#1510 [20:52] <irishdanger> I can't load my game because when I hit play the loading screen freezes then crashes
#1511 [20:52] <ScoutWithAK> Absol
#1512 [20:52] <Minicoopstar11> i just updated my computer from windows 7 to windows 10 and now it keeps telling me that a driver doesnt support opengl
#1513 [20:53] <Minicoopstar11> i also updated all of my drivers on my computer and the same thing happens
#1514 [20:54] <Minicoopstar11> hello?
#1515 [20:54] <Treva> u gotta wait
#1516 [20:54] <Minicoopstar11> oof ok
#1517 [20:55] <Treva> took me a couple of minutes for a response
#1518 [20:55] <Minicoopstar11> ok
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#1524 [21:16] <Norin> Help with 1.14 crash after world load?
#1525 [21:17] <Jones4> everytime I enter 1.14 and try to play, This error message occurs:Unable to load java runtime
#1526 [21:17] <Jones4> Im on 1-14 mac
#1527 [21:18] * Norin [webchat@cpe-173-90-72-92.neo.res.rr.com] has quit. (Client Quit)
#1528 [21:19] <Jones4> Also, java is not closing
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#1530 [21:21] <Lurks> irishdanger do you get a crasg report?
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#1533 [21:34] <esxqos> Hey I'm trying to log into minecraft.net but whenevr I press the log in button nothing happens
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#1535 [22:03] * Johnny [webchat@c-69-181-197-164.hsd1.ca.comcast.net] has joined #minecrafthelp
#1536 [22:03] <Johnny> forgot my email
#1537 [22:04] <Johnny> dont know the password either
#1538 [22:04] <Johnny> i only know the username
#1539 [22:04] <Johnny> any chance i can answer some questions?
#1540 [22:04] <Johnny> its been a long time since ive played
#1541 [22:11] * Johnny [webchat@c-69-181-197-164.hsd1.ca.comcast.net] has joined #minecrafthelp
#1542 [22:11] <Johnny> hello
#1543 [22:11] <Johnny> anyone here?
#1544 [22:11] <Johnny> i forgot my email and password
#1545 [22:11] <Johnny> all i have is the account name and i can answer some questions
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#1548 [22:47] <Maddox> someone changed my user name and i didnt want it to be changed and 30 days is awhile may I please change sooner
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#1553 [23:30] <yuh> Error details: Attempting to move successful download to C:\Users\Will\AppData\Roaming\.minecraft\assets\objects\5a\5aaa466de51e6590ad2bd21d4a12c54f02c65bcd Access is denied.
#1554 [23:30] <yuh> whats going on
#1555 [23:31] <JFKGroup> I can only play the demo version of minecraft. How come?
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#1559 [23:37] <JFKGroup> I can only play the demo version for minecraft. How come?
#1560 [23:47] * PureScrub [webchat@cpe-66-8-221-143.hawaii.res.rr.com] has joined #minecrafthelp
#1561 [23:48] <PureScrub> I have redeemed 3 minecraft windows 10 edition minecraft and still havent gotten them
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