#1 [00:01] * VeigaG [webchat@163.49.166.178.rev.vodafone.pt] has joined #minecrafthelp
#2 [00:02] <VeigaG> hello
#3 [00:02] <VeigaG> ?
#4 [00:03] * VeigaG [webchat@163.49.166.178.rev.vodafone.pt] has quit. (Client Quit)
#5 [00:34] * Kenway [webchat@60.54.78.202] has joined #minecrafthelp
#6 [00:34] <Kenway> Nothing happens at all when I'm trying to log in
#7 [00:39] <Kenway> I even changed my password but same thing
#8 [00:43] * Huehue [webchat@cpe-186-22-81-170.telecentro-reversos.com.ar] has joined #minecrafthelp
#9 [00:43] <Huehue> Hello, waht can I do if I can't remember my Username?
#10 [00:44] * CaramelCrossing [webchat@cpe-58-161-75-92.lfui-cr-002.win.vic.bigpond.net.au] has joined #minecrafthelp
#11 [00:44] <CaramelCrossing> Hello! I need help with something
#12 [00:45] <CaramelCrossing> I had a Mojang account on another computer, and forgot what email I used, along with the password. I do, however, remember the username - mewtwohunter22. I need the email changed, and I will change the password myself? Thanks! <3
#13 [00:45] <CaramelCrossing> I had a Mojang account on another computer, and forgot what email I used, along with the password. I do, however, remember the username - mewtwohunter22. I need the email changed, and I will change the password myself? Thanks! <3
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#20 [01:55] * Ryan3 [webchat@208-167-241-222.constant.com] has joined #minecrafthelp
#21 [01:58] <Ryan3> I've paid for minecraft java edition through alipay and it says my order is still processing, but I got an email saying that my order was cancelled
#22 [02:12] * unipuss [webchat@173-216-69-157-eldr.mid.dyn.suddenlink.net] has joined #minecrafthelp
#23 [02:13] <unipuss> I need to know how to reset an email on Minecraft.net without having the original email, my email was lost years ago and I can't log back in to change my skin, etc
#24 [02:14] <unipuss> Anybody here to help?
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#26 [02:34] * Riley [webchat@bas7-sudbury98-64-231-193-50.dsl.bell.ca] has joined #minecrafthelp
#27 [02:34] <Riley> hello
#28 [02:35] <Riley> are you able to help me
#29 [02:38] * chloe [webchat@203-219-85-64.static.tpgi.com.au] has joined #minecrafthelp
#30 [02:40] <chloe> Hey I have an account that I had a while back and I cant seem to access it and apparently the email that I used doesnt have an account connected to it anymore, so i cant update my password or anything?
#31 [02:40] * Riley [webchat@bas7-sudbury98-64-231-193-50.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#32 [02:58] * senji95 [webchat@ip184-182-44-247.ph.ph.cox.net] has joined #minecrafthelp
#33 [02:59] <senji95> Hello. So im just curious if anyone knows if mojang would transfer realm time that i accidentally bought for the wrong realm. anyone know?
#34 [03:03] <senji95> anyone available to answer?
#35 [03:03] * Michael [webchat@n58-108-65-179.per1.wa.optusnet.com.au] has joined #minecrafthelp
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#37 [03:04] * Lil_Srdela [webchat@cpe-109-60-33-18.st4.cable.xnet.hr] has joined #minecrafthelp
#38 [03:05] * LMBozz [webchat@mail.pdw-uk.com] has joined #minecrafthelp
#39 [03:05] <Lil_Srdela> I have been trying to login on my account for a few days now, i tried waiting 24h and still nothing. I can only login on the minecraft webpage on my phone but not on my pc.
#40 [03:05] * LMBozz [webchat@mail.pdw-uk.com] has quit. (Client Quit)
#41 [03:06] <senji95> don't think anyone is on to answer questions.
#42 [03:06] <Lil_Srdela> Wdym
#43 [03:09] <senji95> i asked a question a while ago. no answers.
#44 [03:09] <senji95> not even uncertains.
#45 [03:10] <Lil_Srdela> ahh come on
#46 [03:10] <Lil_Srdela> i can't login and it is so annoying
#47 [03:11] <senji95> im not having that problem, mine was a fuck up because i read wrong
#48 [03:11] <Absol> senji95: Please keep it civil
#49 [03:11] <senji95> I accidentally made a new realm instead of renewing.
#50 [03:11] <senji95> so im a little upset.
#51 [03:12] <Lil_Srdela> so nobody can help me?
#52 [03:12] <senji95> and since they only work week days my weekend i was free to have fun is gone for MC and seems like a no.
#53 [03:12] <Lil_Srdela> who works week days
#54 [03:13] <senji95> mojang support
#55 [03:13] <Lil_Srdela> they will message you in a month or so
#56 [03:13] <senji95> better be faster or i will tell bank to block the payment imo
#57 [03:14] <Lil_Srdela> yeah
#58 [03:14] <Lil_Srdela> i haven't played it since 2011
#59 [03:14] <Lil_Srdela> so i figured ill hop on with my friends
#60 [03:15] <senji95> i spent like 3 weeks straight building towers with friends on a realm and i wanted to get back into it
#61 [03:15] * LucianLad [webchat@adsl-178-38-179-176.adslplus.ch] has joined #minecrafthelp
#62 [03:17] <senji95> life would be easier if i could just transfer the subscription
#63 [03:22] <Lil_Srdela> why won't the operators say anything
#64 [03:23] <senji95> might be busy
#65 [03:23] <senji95> i hoped with the 100 people it says are online one might have an answer though.
#66 [03:25] <Lil_Srdela> i mean he answered when you sware
#67 [03:27] * Orbsy [webchat@c-73-164-87-227.hsd1.mn.comcast.net] has joined #minecrafthelp
#68 [03:28] <senji95> think that was an automatic thing
#69 [03:28] <Lil_Srdela> fuck
#70 [03:28] <Absol> Lil_Srdela: Please keep it civil
#71 [03:29] <Lil_Srdela> yeah it is
#72 [03:30] <senji95> i wish there was literally any support article about accidental realm subscriptions so i could stop worrying about the 40$+ i just spent on 6 months because i dont have the money to do that twice but dont want to build all that again.
#73 [03:32] * Lil_Srdela [webchat@cpe-109-60-33-18.st4.cable.xnet.hr] has quit. (Quit: webchat.esper.net)
#74 [03:34] * Orbsy [webchat@c-73-164-87-227.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#75 [03:38] * Fortunato [webchat@b3d165ed.virtua.com.br] has joined #minecrafthelp
#76 [03:39] <Fortunato> i can't login in my mojang account
#77 [03:40] <Fortunato> i've been reset my password, and the error keep appearing
#78 [03:41] * Fortunato [webchat@b3d165ed.virtua.com.br] has quit. (Client Quit)
#79 [03:42] <senji95> is anyone actually online and willing to help answer questions?
#80 [04:17] * NBlock05 [webchat@ppp-62-216-209-245.dynamic.mnet-online.de] has joined #minecrafthelp
#81 [04:18] <NBlock05> I want to download the 1.12.2 version. But it didn't share. What can I do ?
#82 [04:56] * Curtis [webchat@5e0d05f5.bb.sky.com] has joined #minecrafthelp
#83 [05:00] <Curtis> Hey. So My friend has been trying to launch the game, they are able to open the launcher and can log in, but when clicking to run the game in latest version aka 1.14, a few seconds later it comes up with "Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL" We've tried re-installing the game,
#84 [05:00] <Curtis> which didnt work and running the game as administrator, which also didn't help. SOS
#85 [05:01] * johncena [webchat@cpc83403-wolv18-2-0-cust85.16-1.cable.virginm.net] has joined #minecrafthelp
#86 [05:02] <johncena> hi there
#87 [05:02] <johncena> my account isnt letting me login even though i reset the password
#88 [05:03] <johncena> and ill wait like days before i reset the password again
#89 [05:05] * johncena [webchat@cpc83403-wolv18-2-0-cust85.16-1.cable.virginm.net] has quit. (Client Quit)
#90 [05:08] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#91 [05:37] <Curtis> rather dead chat
#92 [06:10] * Boris_Opaki [webchat@109.79.24.142] has joined #minecrafthelp
#93 [06:11] <Boris_Opaki> Hi i have issue with redeeming a gift code for transfer from java to windows 10 vesrion.
#94 [06:21] * Sebastian040 [webchat@78-1-85-181.adsl.net.t-com.hr] has joined #minecrafthelp
#95 [06:22] <Sebastian040> hello, i have a problem, mail that i used to register minecraft account no longer exist and i can't migrate to mojang account now, what can i do about it?
#96 [06:26] * jasmin [webchat@38.70.233.220.static.exetel.com.au] has joined #minecrafthelp
#97 [06:27] * bro_pro [webchat@90.151.87.79] has joined #minecrafthelp
#98 [06:27] <jasmin> it will not let me purchase mine craft i enter all my details correctly but it keeps saying that there is an error
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#100 [06:28] * jasmin [webchat@38.70.233.220.static.exetel.com.au] has quit. (Client Quit)
#101 [06:36] * Lord_of_Life_ [~Lord@77.28.171.250] has quit. (Ping timeout: 190 seconds)
#102 [06:37] * Gregoire [webchat@pez34-2-88-124-247-217.fbx.proxad.net] has joined #minecrafthelp
#103 [06:38] <Gregoire> hi! I have a problem with my account since a year. It desseapered... I don't really know why. I tried to get it again, but I can't. I think I have the good email and password because when I'm trying to connect, an account is opened, but it's a demo. So can't go on servers, but I also can't get my olders skinks, and I don't have any username. Now I
#104 [06:38] <Gregoire> have a new account, and when I connect my old one on mojang, it say that I have to connect on the new one, as if the other doesn't exist. But I really want to take it again. Thank you for your help...
#105 [06:43] * Lord_of_Life [~Lord@77.28.175.132] has joined #minecrafthelp
#106 [06:48] * EdibleElmo [webchat@88-111-77-147.dynamic.dsl.as9105.com] has joined #minecrafthelp
#107 [06:48] <EdibleElmo> my game doesnt respond when i open it
#108 [06:49] <EdibleElmo> ive tried reinstalling it but it still doesnt work
#109 [06:52] * EdibleElmo [webchat@88-111-77-147.dynamic.dsl.as9105.com] has quit. (Client Quit)
#110 [06:53] * Ants473 [webchat@cpe-1-122-238-6.bp1w-r-961.wel.wa.bigpond.net.au] has joined #minecrafthelp
#111 [06:54] <Greymagic27> Curtis, That's a driver related issue. Let's get a dxdiag so I can see if you need any driver updates:
#112 [06:54] <Greymagic27> ??> Curtis win/dxdiag
#113 [06:54] <Absol> Curtis: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#114 [06:54] <Ants473> hey there, I can't access my account that I purchased waaaaaay back when it was in Alpha, is this chat something that could help?
#115 [06:55] <Greymagic27> Ants473, Hey. What's up with your account?
#116 [06:56] <Ants473> I suspect nothing, but I hadn't used it in a few years. I tried to log in the other day and I got a message that my account needed to be migrated to a new system and that I couldn't log in. Honestly, I have no idea which email I used at the time and I've kinda just relied on my account creds being stored in the system for the last 10 years
#117 [06:57] <Ants473> the system being my PC
#118 [06:57] <Ants473> I know what my password was/is but I can't log in anywhere....
#119 [06:57] <Greymagic27> Ants473, Hmm ok. You'll need to email mojang to retrieve your account details. Then you can move onto migrating your account
#120 [06:58] <Greymagic27> ??> Ants473 account/send-email
#121 [06:58] <Absol> Ants473: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#122 [06:58] <Absol> Ants473: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#123 [06:58] <Ants473> yeah cool, thank you
#124 [06:58] <Ants473> there's absolutely NO rush, so I don't mind waiting
#125 [06:59] * flynn [webchat@82-69-38-58.dsl.in-addr.zen.co.uk] has joined #minecrafthelp
#126 [07:00] * Ants473 [webchat@cpe-1-122-238-6.bp1w-r-961.wel.wa.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#127 [07:01] <flynn> i had a minecraft account back in the day (2012 ish) but haven't touched it in years and forgotten the email to log in as it was my mums who has since lost it. So i bought minecraft again to relive memories and saw i could have the windows 10 edtion for free with my old account but due that account being lost i can't get it. is there anyway you ca
#128 [07:01] <flynn> n help?
#129 [07:02] <Greymagic27> flynn, You'll need to email mojang and ask them to retrieve the account details for you:
#130 [07:02] <Greymagic27> ??> flynn account/send-email
#131 [07:02] <Absol> flynn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#132 [07:02] <Absol> flynn: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#133 [07:07] <flynn> can i refund this purchase?
#134 [07:08] <Greymagic27> flynn, They only accept refunds after 31 days of purchase
#135 [07:10] <flynn> i just bought the java edition again thinking it came with the windows 10 edition
#136 [07:10] <flynn> can i refund that
#137 [07:11] <Greymagic27> flynn, When did you buy java edition?
#138 [07:13] <flynn> like an hour ago
#139 [07:13] <flynn> earlier today
#140 [07:14] <flynn> ??
#141 [07:14] <Greymagic27> flynn, Then you should be able to get a refund. Here is the information on how:
#142 [07:14] <Greymagic27> ??> flynn account/refund
#143 [07:14] <Absol> flynn: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#144 [07:14] <flynn> what do i do to get thr refund?
#145 [07:15] <Greymagic27> flynn, Read the link that Absol sent above
#146 [07:30] * Marcinox [webchat@16.pool-188.vitosa.net] has joined #minecrafthelp
#147 [07:35] <Marcinox> I have 13 years old and i am from Poland. When i can buy Minecraft with paysafecard?
#148 [07:46] <Greymagic27> Marcinox, If they don't offer the payment option when buying minecraft then you can't pay with a paysafecard
#149 [07:48] <Marcinox> I wanted to say when parental permission will disappear, when buying Minecraft.
#150 [08:07] <Marcinox> ?
#151 [08:12] <Marcinox> When will parent permission dissapear? I am 13 years old.
#152 [08:12] <Marcinox> and i am from Poland
#153 [08:16] * help_plz [webchat@37.228.240.210] has joined #minecrafthelp
#154 [08:17] <help_plz> I deleted my Minecraft folder and then I deleted Minecraft because the folder wasn't working and I thought it was going to make a new folder but it didn't
#155 [08:17] * help_plz [webchat@37.228.240.210] has quit. (Client Quit)
#156 [08:24] <tyteen4a03> Marcinox: it will disappear at your country's age of consent, usually 15 or 16
#157 [08:24] <Marcinox> thanks
#158 [08:39] * Pear5 [webchat@dsl-100.a66-102-156.caltel.com] has joined #minecrafthelp
#159 [08:40] <Pear5> I tried to download Minecraft version 1.14 but it always just says that there is an error and try again
#160 [08:49] * uhdvad [webchat@Dumbia.Moscow.access.comstar.ru] has joined #minecrafthelp
#161 [08:49] <uhdvad> hello
#162 [08:49] <uhdvad> what
#163 [08:49] <uhdvad> hey
#164 [08:49] <uhdvad> ok]
#165 [08:49] <uhdvad> pro
#166 [08:50] * uhdvad [webchat@Dumbia.Moscow.access.comstar.ru] has quit. (Client Quit)
#167 [08:53] * pearpear [webchat@dsl-100.a66-102-156.caltel.com] has joined #minecrafthelp
#168 [08:54] <pearpear> I am having trouble downloading Minecraft 1.14 on my laptop and it keeps saying that there is an error
#169 [09:03] <Curtis> Absol or Greymagic27 I have gotten the dxdiag, shall I post it here? (This was to see if their drivers needed updated as we were talking about an error up there^ Sorry for taking so long to reply)
#170 [09:47] * moosa [webchat@dynamic.isp.ooredoo.om] has joined #minecrafthelp
#171 [09:47] <moosa> hello
#172 [09:48] <moosa> my minecraft luancher will not open
#173 [09:49] <moosa> i tried deleting it and then reinstalling it using the app data method and the normal method both didnt work therefore my minecraft does not open and i cant play minecraft
#174 [09:50] * Boris_Opaki [webchat@109.79.24.142] has quit. (Quit: webchat.esper.net)
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#176 [09:58] * T72D [webchat@232.79-160-144.customer.lyse.net] has joined #minecrafthelp
#177 [09:59] * T72D [webchat@232.79-160-144.customer.lyse.net] has quit. (Client Quit)
#178 [10:02] * bildramer [~bildramer@p2003004CEA0173002FF99070BCC2ACA5.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#179 [10:03] * bildramer [~bildramer@p5B010D65.dip0.t-ipconnect.de] has joined #minecrafthelp
#180 [10:36] * Tom [webchat@cpc119860-nrwh12-2-0-cust206.4-4.cable.virginm.net] has joined #minecrafthelp
#181 [10:37] <Tom> Windows Store says I own Minecraft (Windows 10 Edition) but when I run the game it says I don't. Already spoken to Microsoft and they asked me to ask Mojang.
#182 [10:37] <Andrio> Tom, did you download the game from the Windows store?
#183 [10:38] * Aloha [webchat@c-73-201-21-12.hsd1.md.comcast.net] has joined #minecrafthelp
#184 [10:38] <Tom> I received a code from the Mojang website for a free copy of the game as I own Java Edition too.
#185 [10:38] <Andrio> mm
#186 [10:39] <Aloha> help me i keep getting the "Unable to save download. ja_jp.json" error and it wOnt stop
#187 [10:39] <Andrio> ??> Aloha tools/HJT
#188 [10:39] <Absol> Aloha: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#189 [10:39] <Absol> Aloha: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#190 [10:40] * Aloha [webchat@c-73-201-21-12.hsd1.md.comcast.net] has joined #minecrafthelp
#191 [10:40] <Andrio> Tom, perhaps try signing out of the Windows store and back in. Also make sure you're using the right email address. It isn't necessarily the same as your Mojang account email address.
#192 [10:40] <Andrio> ??> Aloha tools/HJT
#193 [10:40] <Absol> Aloha: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#194 [10:40] <Absol> Aloha: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#195 [10:40] <Aloha> ok thanks
#196 [10:41] <Tom> Andrio, I will try that. It will be the right email address as I redeemed a code that I got from Mojang that I typed into on the Microsoft Store that I was logged in on.
#197 [10:47] <Aloha> https://paste.ubuntu.com/p/MzHkRq9DGF/
#198 [10:48] * Tom [webchat@cpc119860-nrwh12-2-0-cust206.4-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#199 [10:49] <Andrio> !hjt https://paste.ubuntu.com/p/MzHkRq9DGF/
#200 [10:49] <Absol> Andrio: Found: Mcafee Firewall(AV/Firewall, Bad, Fix: av/mcafee/uninstall), ByteFence(AV, Fix: av/bytefence, Jira: MCL-5546), Intel Security(AV, Rebranded McAfee), Avast(AV)
#201 [10:50] <Andrio> Aloha, you'll need to remove ByteFence, and possibly also McAfee
#202 [10:50] <Andrio> ??> Aloha AV/ADWCleaner
#203 [10:50] <Absol> Aloha: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#204 [10:50] <Absol> Aloha: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#205 [10:50] <Andrio> er, wrong one
#206 [10:50] <Andrio> ??> Aloha AV/ByteFence
#207 [10:50] <Absol> Aloha: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#209 [10:53] * shane1 [webchat@c-76-122-191-119.hsd1.mi.comcast.net] has joined #minecrafthelp
#210 [10:54] <shane1> im trying to click play minecraft but an error occurs stating unable to extract native files
#211 [10:56] <shane1> nevermind it was a storage issue problem resolved
#212 [10:57] * corazon [webchat@134.244.202.77.rev.sfr.net] has joined #minecrafthelp
#213 [10:57] <corazon> hi
#214 [10:57] <corazon> i have a problem
#215 [10:57] <corazon> i forgot my password and my username
#216 [10:58] <corazon> what can i do
#217 [10:58] <corazon> ?
#218 [11:04] * gameling [webchat@ip72-218-25-94.hr.hr.cox.net] has joined #minecrafthelp
#219 [11:04] * gameling [webchat@ip72-218-25-94.hr.hr.cox.net] has quit. (Client Quit)
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#222 [11:07] * Aloha [webchat@c-73-201-21-12.hsd1.md.comcast.net] has joined #minecrafthelp
#223 [11:08] <Aloha> i need help
#224 [11:12] * xtremelynooby [webchat@pool-108-31-101-113.washdc.fios.verizon.net] has joined #minecrafthelp
#225 [11:12] <xtremelynooby> Does anyone know how to put more priority to an AMD GPU?
#226 [11:13] * SrJuaumYT [webchat@201-24-169-27.cto-go-a1k-01.dsl.brasiltelecom.net.br] has joined #minecrafthelp
#227 [11:13] <SrJuaumYT> ola
#228 [11:13] <SrJuaumYT> hello
#229 [11:13] <SrJuaumYT> Can a help me?
#230 [11:14] * SrJuaumYT [webchat@201-24-169-27.cto-go-a1k-01.dsl.brasiltelecom.net.br] has quit. (Client Quit)
#231 [11:20] * vicky [webchat@63.254.31.213.dyn.plus.net] has joined #minecrafthelp
#232 [11:21] * DEADANDALIVE [webchat@99-72-57-200.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#233 [11:21] <vicky> im trying to download the latest version and it gets to 8mb left and then it comes up with unable to download process break3.ogg
#234 [11:21] * xtremelynooby [webchat@pool-108-31-101-113.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#235 [11:21] <DEADANDALIVE> Hello anyone there/
#236 [11:21] <DEADANDALIVE> ?
#237 [11:21] * _7h0r_ [webchat@a26131.upc-a.chello.nl] has joined #minecrafthelp
#238 [11:22] <_7h0r_> i cant save the dowload?
#239 [11:22] <DEADANDALIVE> yes
#240 [11:22] <DEADANDALIVE> I cant save the download
#241 [11:22] <_7h0r_> how too fix it?
#242 [11:23] <DEADANDALIVE> i need to fix it
#243 [11:23] <_7h0r_> ye same
#244 [11:23] <vicky> same
#245 [11:23] <DEADANDALIVE> aw ship
#246 [11:23] <_7h0r_> dam
#247 [11:23] <vicky> what is break3.ogg
#248 [11:23] <DEADANDALIVE> what version of mc do you guys use?
#249 [11:24] <DEADANDALIVE> cracked, java?
#250 [11:24] <DEADANDALIVE> etc
#251 [11:24] <_7h0r_> java
#252 [11:24] <DEADANDALIVE> same
#253 [11:25] <vicky> mines saying is being used by another process... im trying to download 1.14 through java
#254 [11:25] <urielsalis> hi DEADANDALIVE
#255 [11:25] <urielsalis> hi _7h0r_
#256 [11:25] <urielsalis> hi vicky
#257 [11:25] <vicky> hi
#258 [11:25] <DEADANDALIVE> hello
#259 [11:25] <urielsalis> DEADANDALIVE, have you bought Minecraft?
#260 [11:25] <urielsalis> ??> vicky tools/hjt
#261 [11:25] <Absol> vicky: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#262 [11:25] <Absol> vicky: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#263 [11:25] <urielsalis> ??> _7h0r_ tools/hjt
#264 [11:25] <DEADANDALIVE> i am using trial java edition
#265 [11:25] * Hace [webchat@cpe-92-37-54-6.dynamic.amis.net] has joined #minecrafthelp
#266 [11:25] <Absol> _7h0r_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#267 [11:25] <Absol> _7h0r_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#268 [11:25] <urielsalis> ??> DEADANDALIVE tools/hjt
#269 [11:25] <Absol> DEADANDALIVE: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#270 [11:26] <Absol> DEADANDALIVE: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#271 [11:26] * Hace [webchat@cpe-92-37-54-6.dynamic.amis.net] has quit. (Client Quit)
#272 [11:30] <vicky> its saying my system denied access to the hosts file
#273 [11:30] <DEADANDALIVE> https://paste.ubuntu.com/p/ycXwkzDWTz/
#274 [11:30] <DEADANDALIVE> is that good?
#275 [11:31] * mikiira [webchat@mobile-access-6df041-248.dhcp.inet.fi] has joined #minecrafthelp
#276 [11:31] <mikiira> why i can not download minecraft 1.12.2
#277 [11:31] <mikiira> why i can not download minecraft 1.12.2
#278 [11:31] * vicky [webchat@63.254.31.213.dyn.plus.net] has left #minecrafthelp
#279 [11:32] * mikiira [webchat@mobile-access-6df041-248.dhcp.inet.fi] has quit. (Client Quit)
#280 [11:37] * DivineOven [webchat@104-7-52-120.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#281 [11:37] <DivineOven> same as yesterday, process crashed with exit code 1
#282 [11:38] <DivineOven> I tried everything I could find, I tried updating drivers, nothing is working
#283 [11:38] * Aloha6 [webchat@c-73-201-21-12.hsd1.md.comcast.net] has joined #minecrafthelp
#284 [11:39] <Aloha6> help me please
#285 [11:40] <Aloha6> i keep getting ERROR :( Unable to save download. ja_jp.json
#286 [11:40] <Aloha6> Show more details
#287 [11:40] * Aloha6 [webchat@c-73-201-21-12.hsd1.md.comcast.net] has quit. (Client Quit)
#288 [11:40] * Aloha2 [webchat@c-73-201-21-12.hsd1.md.comcast.net] has joined #minecrafthelp
#289 [11:40] * eliasli [webchat@ipbcc20bc6.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#290 [11:41] <eliasli> hello
#291 [11:41] <Aloha2> aloha
#292 [11:43] <eliasli> i need help i will create a new Minecraft Account and do not get the confirmation code per mail, What can i do?
#293 [11:43] * _7h0r_ [webchat@a26131.upc-a.chello.nl] has quit. (Quit: webchat.esper.net)
#294 [11:43] <Aloha2> did you type in an email address?
#295 [11:44] <eliasli> yes
#296 [11:44] * eliasli [webchat@ipbcc20bc6.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#297 [11:45] * eliasli [webchat@ipbcc20bc6.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#298 [11:46] <eliasli> yes
#299 [11:47] * CraZee [webchat@host86-144-252-196.range86-144.btcentralplus.com] has joined #minecrafthelp
#300 [11:48] <CraZee> Hello, Not sure if this is the correct place for this but looking for help regarding a ticket i submitted a while back. I put in a ticket to mojang on the 24th april and have still not heard back, looking on the when will i hear back page it says they are working on cases from the 27th. Is there anyway i can contact mojang other than the ticket sys
#301 [11:48] <CraZee> tem as it appears they have skipped over my case?
#302 [11:50] * DEADANDALIVE [webchat@99-72-57-200.lightspeed.miamfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#303 [11:50] * eliasli [webchat@ipbcc20bc6.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#304 [11:52] * Aloha [webchat@c-73-201-21-12.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#305 [11:52] * Aloha2 [webchat@c-73-201-21-12.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#306 [11:55] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#307 [11:55] * Jackson [webchat@83-215-196-165.stjo.dyn.salzburg-online.at] has joined #minecrafthelp
#308 [11:56] * Sarah [webchat@89.126.7.67] has joined #minecrafthelp
#309 [11:56] <Sarah> HI i just need help with my minecraft javan not actually opening
#310 [11:58] <Sarah> so what happens is it will open the launcher and the game will load but then on the mojang screen it stops responding and crashes, it never gets past the loading screen
#311 [11:59] * Sarah [webchat@89.126.7.67] has quit. (Client Quit)
#312 [12:01] * Jackson [webchat@83-215-196-165.stjo.dyn.salzburg-online.at] has quit. (Quit: webchat.esper.net)
#313 [12:01] * Jack [webchat@99-22-21-8.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#314 [12:01] <Jack> My account was stolen
#315 [12:01] * Jack is now known as Guest5601
#316 [12:02] <Guest5601> I was here yesterday and nothing worked
#317 [12:02] <Guest5601> This is the person https://namemc.com/profile/Slogun.1
#318 [12:02] <Guest5601> They changed the name on 10/28/18
#319 [12:03] <Guest5601> Help?
#320 [12:04] <Guest5601> My original skin was a rabbit but they changed it to Venom From Marvel
#321 [12:04] * Pi [webchat@mx-ll-14.207.113-125.dynamic.3bb.co.th] has joined #minecrafthelp
#322 [12:04] <Pi> Hi
#323 [12:05] <Pi> I have question about my credit card can't brought minecraft.
#324 [12:05] <Pi> When I inform
#325 [12:05] <Pi> It's show
#326 [12:05] <Pi> Minecraft for PC/Mac [Online Game Code] by Mojang AB
#327 [12:05] <Pi> No
#328 [12:05] <Pi> Sorry.
#329 [12:06] <Pi> An error occurred while placing order, please verify credit card info and try again
#330 [12:06] <Pi> It's show this.
#331 [12:06] <urielsalis> Pi, call your bank
#332 [12:06] <urielsalis> ??> Guest5601 account/send-email
#333 [12:06] <Absol> Guest5601: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#334 [12:06] <Absol> Guest5601: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#335 [12:07] <Pi> But before i can used for my first account.
#336 [12:07] <Pi> when i buy second account it's cannot use
#337 [12:08] <Pi> I borrow my brother and mother to buy
#338 [12:08] <Pi> but It can't use all
#339 [12:08] <urielsalis> Pi, your bank might not allow the transaction to go through, you need to call them
#340 [12:09] <Pi> but I can buy music in itunes
#341 [12:10] * Axlan [webchat@81-225-80-202-no296.tbcn.telia.com] has joined #minecrafthelp
#342 [12:10] <Axlan> i have issues starting up minecraft java edition
#343 [12:10] <Axlan> i have issues starting up minecraft java edition
#344 [12:11] * Pi [webchat@mx-ll-14.207.113-125.dynamic.3bb.co.th] has left #minecrafthelp
#345 [12:11] <Guest5601> I dont have my transaction ID
#346 [12:12] <Guest5601> Or the bank transaction log
#347 [12:13] * zuzanna [webchat@pool-173-70-167-162.nwrknj.fios.verizon.net] has joined #minecrafthelp
#348 [12:13] <zuzanna> hello
#349 [12:14] <Guest5601> Help
#350 [12:16] <zuzanna> my game keeps crashing can anyone help?
#351 [12:16] <urielsalis> ??> Guest5601 account/trans-id
#352 [12:16] <Absol> Guest5601: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#353 [12:16] <urielsalis> ??> zuzanna launcher/log
#354 [12:16] <Absol> zuzanna: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#355 [12:17] <Guest5601> I Dont have the Email, ive already checked
#356 [12:17] <urielsalis> Guest5601, contact them anyway saying that you dont know the trnasaction id
#357 [12:18] <Guest5601> I did but they are really backed up
#358 [12:18] * corazon [webchat@134.244.202.77.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#359 [12:18] <Guest5601> I spent 100+ dollars on the account and im about to lose it
#360 [12:18] <urielsalis> ??> Guest5601 account/send-email/wait-time
#361 [12:18] <Absol> Guest5601: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#362 [12:25] * Manta [webchat@apn-37-248-209-200.dynamic.gprs.plus.pl] has joined #minecrafthelp
#363 [12:25] * Aloha [webchat@c-73-201-21-12.hsd1.md.comcast.net] has joined #minecrafthelp
#364 [12:26] <Manta> Hello can anyone help me?
#365 [12:26] <zuzanna> im still confused on what im supposed to do because it says I don't have any out of date drivers
#366 [12:27] <urielsalis> zuzanna, can you give me the log?
#367 [12:27] <urielsalis> Manta, with?
#368 [12:27] <Manta> cant launch my minecraft because of the corrupted folder
#369 [12:27] <zuzanna> do you want the crash report?
#370 [12:28] <urielsalis> zuzanna, yes
#371 [12:28] <urielsalis> ??> Manta launcher/log
#372 [12:28] <Absol> Manta: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#373 [12:29] * Guest5601 [webchat@99-22-21-8.lightspeed.iplsin.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#374 [12:30] <zuzanna> alright it says I have to use pastebin for multi line messages but I have no idea how to use it
#375 [12:32] <zuzanna> is there another way I can paste it?
#376 [12:32] <urielsalis> ??> zuzanna paste
#377 [12:32] <Aloha> im still getting the Unable to save download ja_jp.json message
#378 [12:32] <Absol> zuzanna: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#379 [12:33] <urielsalis> Aloha, we seen a lot of users with that message, we told Mojang about it but we are still not sure what is causing it
#380 [12:33] <zuzanna> https://paste.ubuntu.com/p/WxvNgDCvr4/
#381 [12:33] <Aloha> its chrome
#382 [12:34] <Aloha> keeps saying insufficient permissions
#383 [12:34] <urielsalis> ??> zuzanna win/dxdiag
#384 [12:34] <Absol> zuzanna: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#385 [12:34] <urielsalis> Aloha, we know
#386 [12:34] <Aloha> huh
#387 [12:35] * Manta [webchat@apn-37-248-209-200.dynamic.gprs.plus.pl] has quit. (Quit: webchat.esper.net)
#388 [12:35] <zuzanna> What do I do with the crash report though
#389 [12:36] <urielsalis> zuzanna, follow Absol instructions
#390 [12:36] <urielsalis> ??> Aloha tools/hjt
#391 [12:36] <Absol> Aloha: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#392 [12:36] <Absol> Aloha: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#393 [12:36] <zuzanna> it leads me here
#394 [12:36] <zuzanna> the technical support chat thing
#395 [12:36] <urielsalis> zuzanna: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#396 [12:37] <Aloha> ive already done that Absol
#397 [12:37] <urielsalis> Aloha, give me the link
#398 [12:37] <Aloha> i did it earlier
#399 [12:38] <Aloha> https://paste.ubuntu.com/p/MzHkRq9DGF/
#400 [12:38] <urielsalis> ??> Aloha av/bytefence
#401 [12:38] <Absol> Aloha: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#402 [12:38] <urielsalis> ??> Aloha av/mcafee
#403 [12:38] <Aloha> dont have bytefence
#404 [12:38] <Absol> Aloha: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#405 [12:38] <Absol> Aloha: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#406 [12:38] <urielsalis> ??> Aloha av/mcafee/uninstall
#407 [12:38] <Absol> Aloha: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#408 [12:38] <urielsalis> Aloha, you do
#409 [12:40] <zuzanna> I followed the instructions but what am I supposed to do with the link. I put it into the search engine and it led me to the pastebin.
#410 [12:40] <urielsalis> zuzanna, give us the link to the paste
#411 [12:40] <zuzanna> https://paste.ubuntu.com/p/WxvNgDCvr4/
#412 [12:41] <urielsalis> zuzanna, thats the crash log, we need the link to the dxdiag
#413 [12:41] * Jack [webchat@ool-2f1646c4.static.optonline.net] has joined #minecrafthelp
#414 [12:41] * Jack is now known as Guest13844
#415 [12:42] <zuzanna> where do I find that
#416 [12:43] <urielsalis> zuzanna: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#417 [12:43] <zuzanna> when I go into the dxdiag I put on my desktop its the crash log
#418 [12:43] * mac [webchat@apn-37-248-209-200.dynamic.gprs.plus.pl] has joined #minecrafthelp
#419 [12:43] <urielsalis> mac, got the crash log?
#420 [12:43] <mac> When I try to open the game I got this https://pastebin.com/t0jwN9xR
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#422 [12:44] * Julhau123 [webchat@80.232.32.52] has quit. (Client Quit)
#423 [12:44] * Axlan [webchat@81-225-80-202-no296.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#424 [12:45] <urielsalis> ??> mac win/reinst
#425 [12:45] <Absol> mac: You may need to reinstall the locally installed files that Minecraft puts into place.
#426 [12:45] <Absol> mac: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#428 [12:45] * bonnie3 [webchat@c-73-164-185-228.hsd1.wa.comcast.net] has joined #minecrafthelp
#429 [12:46] * Tiira [webchat@85-76-110-165-nat.elisa-mobile.fi] has joined #minecrafthelp
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#431 [12:46] <zuzanna> https://paste.ubuntu.com/p/8RjVZWVYdf/ is that what you're looking for?
#432 [12:48] <mac> @urielsalis windows reinstall? and Absol When I try to delete .minecraft it literally does nothing
#433 [12:48] <Tiira> Hey, my game wont download in launch? I press play and game will download a while until it says "error unable to save download. no_no.json"
#434 [12:48] * zuzanna [webchat@pool-173-70-167-162.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#435 [12:51] * B-Dizzle_007 [webchat@host86-154-194-30.range86-154.btcentralplus.com] has joined #minecrafthelp
#436 [12:51] <B-Dizzle_007> Hi
#437 [12:51] * Tiira [webchat@85-76-110-165-nat.elisa-mobile.fi] has quit. (Quit: webchat.esper.net)
#438 [12:51] <B-Dizzle_007> I have an issue
#439 [12:52] <B-Dizzle_007> hello?
#440 [12:53] <Lurks> B-Dizzle_007 what's the issue?
#441 [12:53] <Curtis> http://prntscr.com/nnm28t (earlier) http://prntscr.com/nnm2f8 (the steps i took) (My dxdiag), please help when your free
#442 [12:53] <B-Dizzle_007> I have tried to reset my password multiple times but never recied the email
#443 [12:53] <Curtis> https://paste.ubuntu.com/p/gCNMgDKSQp/
#444 [12:54] * janeq [webchat@165.216.broadband.iol.cz] has joined #minecrafthelp
#445 [12:54] * Amazingcake [webchat@c-75-74-67-2.hsd1.fl.comcast.net] has joined #minecrafthelp
#446 [12:54] <Lurks> B-Dizzle_007 have you check junk/spam?
#447 [12:55] <B-Dizzle_007> yes, nothing
#448 [12:55] <janeq> hello, i have a problem with Minecraft
#449 [12:55] <Amazingcake> My problem is I'm trying to get back my minecraft account from years ago for my little brother and I can't log into it
#450 [12:57] <Lurks> janeq what's that be?
#451 [12:58] <Lurks> Amazingcake have you migrated at all? depending when you bought it?
#452 [12:58] <Amazingcake> I don't know what that is but last time I used that account was about 5 years ago
#453 [12:59] <janeq> miecraft console says: Couldn't set pixel format
#454 [13:04] <Lurks> janeq im afraid your system might be unable to run it or missing the driver, you'll have to wait for other volunteer to help you find the right install, i'm not sure how to check for it, follow Absol to get the information
#455 [13:04] <Lurks> ??> janeq win/dxdiag
#456 [13:04] <Absol> janeq: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#457 [13:04] <janeq> https://paste.ubuntu.com/p/Y5vhHggWqF/
#458 [13:05] <Lurks> Amazingcake https://account.mojang.com/migrate
#459 [13:07] * amber_anais [webchat@190.116-67-87.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#460 [13:08] <amber_anais> Hi can someone help, I have the 'The game crashed whilst rendering overlay' crash. I have already removed all resource packs since it stated that was the problem but it's still not fixed
#461 [13:09] <Amazingcake> I tried to migrate but I have forgotten my email
#462 [13:10] <amber_anais> This was the crash report:
#463 [13:10] <amber_anais> https://paste.gg/p/anonymous/2bf6a7c9b7f04760b1d294c9cc72e75d
#464 [13:11] * Rob [webchat@c-24-60-122-14.hsd1.ma.comcast.net] has joined #minecrafthelp
#465 [13:13] * Aaron [webchat@78-23-214-196.access.telenet.be] has joined #minecrafthelp
#466 [13:13] * mac [webchat@apn-37-248-209-200.dynamic.gprs.plus.pl] has quit. (Quit: webchat.esper.net)
#467 [13:13] <Aaron> hello
#468 [13:13] <Rob> I purchased Minecraft a few days ago, and wish to return it after finding out that I purchased the Java Edition when I wanted the Bedrock Edition. Now I wish to return what I have bought. Can anyone help me to return this?
#469 [13:15] <Aaron> I was trying to log in my account but when i logged it i was only able to play demo
#470 [13:18] * lamby [webchat@5e094ee8.bb.sky.com] has joined #minecrafthelp
#471 [13:18] <lamby> help Minecraft wont launch - Process crashed with exit code -805306369
#472 [13:19] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has joined #minecrafthelp
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#478 [13:24] <Aaron> I was trying to log in my account but when i logged it i was only able to play demo
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#482 [13:34] <jay> plz help me for my gift card
#483 [13:34] <jay> i buy the gift card for my birthday
#484 [13:34] <jay> but there have a sell now
#485 [13:34] <jay> i can't buy it
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#488 [13:35] <jayxu> hi
#489 [13:35] <jayxu> i have some problem for my gift card
#490 [13:36] <jayxu> i buy it yesterday for seven eleven
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#492 [13:37] <jayxu> then i go to minecraft webside ,it's just stuck on placing order
#493 [13:38] <jayxu> plz help me
#494 [13:38] <jayxu> i don't want to louse 35 dollar
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#502 [13:45] * nadhir [webchat@41.108.247.81] has joined #minecrafthelp
#503 [13:45] <nadhir> hi i need help
#504 [13:47] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has quit. (Client Quit)
#505 [13:48] <nadhir> i have Transaction ID and date and payment my account ,,, my acc has stolen ,,i cant recover this ???
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#508 [13:50] <nadhir> i have Transaction ID and date and payment my account ,,, my acc has stolen ,,i cant recover this ???
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#511 [13:53] <nadhir> i have Transaction ID and date and payment my account ,,, my acc has stolen ,,i cant recover this ???
#512 [13:58] <urielsalis> ??> nadhir account/send-email
#513 [13:58] <Absol> nadhir: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#514 [13:58] <Absol> nadhir: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#515 [14:00] <nadhir> yes i do u send and mojang image to The message I received in the email after purchasing the account
#516 [14:01] <nadhir> is this good ?
#517 [14:02] * Aversely [webchat@05478200.skybroadband.com] has joined #minecrafthelp
#518 [14:02] <Aversely> Hello
#519 [14:02] * Aloha [webchat@c-73-201-21-12.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#520 [14:03] <Aversely> I have just downloaded Minecraft, and when I tried to start it up it keeps saying 'not responding' after getting to around 90% completion. I have tried it several times. Am I missing something?
#521 [14:03] <urielsalis> ??> Aversely av/adwcleaner
#522 [14:03] <Absol> Aversely: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#523 [14:03] <Absol> Aversely: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#524 [14:04] <nadhir> yes i do u send and mojang image to The message I received in the email after purchasing the account
#525 [14:04] <nadhir> is this good ?
#526 [14:05] * Aversely [webchat@05478200.skybroadband.com] has quit. (Client Quit)
#527 [14:05] <nadhir> pleas tell me
#528 [14:05] <urielsalis> nadhir, we are not Mojang, we dont know what they accept and what they dont
#529 [14:06] <nadhir> ok thank u
#530 [14:09] * Aversely [webchat@05478200.skybroadband.com] has joined #minecrafthelp
#531 [14:09] <Aversely> Hello, I am back.
#532 [14:10] <Aversely> I ran the scan and cleaned like you recommended, and have returned for further instruction.
#533 [14:10] <urielsalis> Aversely, try the game now
#534 [14:10] <Aversely> Okay.
#535 [14:11] <Aversely> Wow, thank you so much for your assistance. The game is now loading perfectly. I am greatly appreciative of this.
#536 [14:12] <urielsalis> Enjoy! :)
#537 [14:15] * Adderral [webchat@ool-4a598168.dyn.optonline.net] has joined #minecrafthelp
#538 [14:15] <Adderral> hi
#539 [14:16] <Adderral> I dedicated 6GB of ram into my minecraft- but it still says theres only 256 MB of memory and im getting lag spikes constantly..
#540 [14:21] * ShadowNinja1050 [webchat@c-73-17-209-86.hsd1.ct.comcast.net] has joined #minecrafthelp
#541 [14:21] <Adderral> hello
#542 [14:22] * banaan [webchat@ip56528308.speed.planet.nl] has joined #minecrafthelp
#543 [14:22] <banaan> if I want to play minecraft, the game crashes every time I enter a world
#544 [14:22] <banaan> what can I do?
#545 [14:23] * Reese [webchat@ip70-160-174-17.hr.hr.cox.net] has joined #minecrafthelp
#546 [14:23] <Reese> hello?
#547 [14:23] <banaan> hello
#548 [14:23] <Reese> are you ready for my question?
#549 [14:23] <ShadowNinja1050> The game crashed whilst unexpected error
#550 [14:23] <ShadowNinja1050> Error: java.lang.NoSuchMethodError: net.minecraft.server.MinecraftServer.func_184103_al()Lnet/minecraft/server/management/PlayerList;
#551 [14:23] <banaan> i also have a question
#552 [14:24] <banaan> this is useless
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#555 [14:24] <Reese> So i bought the game for java a while ago and i dont remember any of my stuff
#556 [14:24] <Reese> and Ive switched computers
#557 [14:24] <ShadowNinja1050> banaan whats the issue?
#558 [14:24] <Reese> banaan left
#559 [14:25] <ShadowNinja1050> oh
#560 [14:25] * Ethan [webchat@cpc85086-haye22-2-0-cust91.17-4.cable.virginm.net] has joined #minecrafthelp
#561 [14:25] <ShadowNinja1050> whats your issue?
#562 [14:25] <Reese> So i bought the game for java a while ago and i dont remember any of my stuff and Ive switched computers
#563 [14:25] <Ethan> how do i refund
#564 [14:25] <Adderral> There's no helpers active right now, we'll have to wait.
#565 [14:25] <ShadowNinja1050> Reese ok but whats the problem
#566 [14:25] <urielsalis> ??> Ethan account/refund
#567 [14:25] <Absol> Ethan: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#568 [14:25] <Llama> Hello. When trying to use the twitch launcher to play the game with version 1.13.2, I'm getting an error. "Failed to download file. 1.13.2.jar" I can paste the logs if it helps
#569 [14:25] <urielsalis> ??> ShadowNinja1050 win/reinst
#570 [14:25] <Absol> ShadowNinja1050: You may need to reinstall the locally installed files that Minecraft puts into place.
#571 [14:25] <Absol> ShadowNinja1050: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#572 [14:25] <urielsalis> Llama, what happens with the vanilla launcher?
#573 [14:25] * lead_pipe23 [~Lead@38.29.184.206] has joined #minecrafthelp
#574 [14:26] <Reese> i cant download the game w/ out having to buy it
#575 [14:26] <Adderral> I dedicated 6GB of ram into my minecraft- but it still says theres only 256 MB of memory and im getting lag spikes constantly..
#576 [14:26] <Reese> adn make another acc
#577 [14:26] <ShadowNinja1050> Reese you have an account?
#578 [14:26] <urielsalis> Reese, you can go to minecraft.net/download and log in
#579 [14:26] <Reese> yes
#580 [14:26] <Llama> Vanilla launcher works but not if i launch through twitch
#581 [14:26] <urielsalis> ??> Adderral info/env-vars
#582 [14:26] <urielsalis> ??> Adderral info/envvars
#583 [14:26] <Reese> but i dont remember my email, user, or pass
#584 [14:26] <Adderral> ?
#585 [14:26] <Adderral> Whats that mean.
#586 [14:26] <urielsalis> ??> Adderral info/vars
#587 [14:27] <Absol> Adderral: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#588 [14:27] <Adderral> ok ill try tha
#589 [14:27] <Adderral> that
#590 [14:27] <urielsalis> Reese, you can try resetting your password to multiple emails until you find which one you registered
#591 [14:27] <Llama> I looked and I do not have any of the programs that supposedly could conflict
#592 [14:27] <Reese> okay
#593 [14:27] <urielsalis> ??> Llama tools/hjt
#594 [14:27] <Absol> Llama: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#595 [14:28] <Absol> Llama: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#596 [14:28] <Llama> https://paste.gg/p/anonymous/1ff9fb0a43854fd1847c19fca51979a9
#597 [14:28] <Llama> ok let me do that
#598 [14:29] <urielsalis> Llama, wait
#599 [14:29] <urielsalis> Llama, the URL the twitch launcher is trying to download doesn't exist anymore
#600 [14:29] <urielsalis> Llama, and it hasnt for a while
#601 [14:29] <Adderral> thank you issue solved :D
#602 [14:29] <urielsalis> Llama, you are sure you got the latest version?
#603 [14:29] <Llama> I got that from the twitch launcher
#604 [14:30] * DigBickJoee [webchat@178.43.247.104.ipv4.supernova.orange.pl] has joined #minecrafthelp
#605 [14:30] <urielsalis> Llama, you got the latest version of the twitch launcher?
#606 [14:30] <Llama> I downloaded it this morning so I'm guessing it is
#607 [14:30] <Llama> Let me check for updates
#608 [14:30] <urielsalis> Llama, sounds like they need to update that then...
#609 [14:31] <DigBickJoee> hello can anyone perhaps help me ? i cant change my minecraft skin :c
#610 [14:31] <urielsalis> DigBickJoee, what happens when you try?
#611 [14:32] <Reese> i downloaded it and its only a demo, not the real game i payed for
#612 [14:32] * Minty [webchat@cpe-108-184-48-81.socal.res.rr.com] has joined #minecrafthelp
#613 [14:32] <DigBickJoee> nothing literally nothing it didnt even show up steve skin
#614 [14:32] <urielsalis> Reese, what is your username?
#615 [14:32] <urielsalis> DigBickJoee, what do you mean?
#616 [14:32] <Minty> can i refund or exchange my java for windows 10
#617 [14:33] <Reese> i dont remember, i made the account when i was like 12
#618 [14:33] * Ethan [webchat@cpc85086-haye22-2-0-cust91.17-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#619 [14:33] <Llama> I think its only 1.13.2, I just tried the 1.12.1 and it works. I'll see if I can contact twitch i guess haha
#620 [14:34] <DigBickJoee> i mean i click to upload skin then save and this skin shows up but whenever i switch to news for example or start the game it disappears
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#623 [14:35] <urielsalis> Reese, so if you dont remember the email or username, how do you expect for us to help you?
#624 [14:36] <urielsalis> Reese, those are literally the only 2 unique things in a account...
#625 [14:36] <Reese> i found the Email, just not user
#626 [14:36] <urielsalis> ??> Reese account/send-email
#627 [14:36] <Absol> Reese: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#628 [14:36] <Absol> Reese: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#629 [14:36] <Fred> Hi! I cant seem to log on to my minecraft account. It says "could not connect to server" I have tried this on 2 computers and it wont work! I have also checked if i had a firewall blocking minecraft, which there was none
#630 [14:37] <urielsalis> ??> Fred tools/hjt
#631 [14:37] <Absol> Fred: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#632 [14:37] <Absol> Fred: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#633 [14:37] <urielsalis> back in 5, got a delivery
#634 [14:38] <Reese> where do I find my transaction ID
#635 [14:38] * Llama [webchat@c-75-73-16-63.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#636 [14:39] * ShadowNinja1050 [webchat@c-73-17-209-86.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#637 [14:41] <urielsalis> ??> Reese account/trans-id
#638 [14:41] <Absol> Reese: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#639 [14:42] * nicktbomb [webchat@pool-173-54-22-193.nwrknj.fios.verizon.net] has joined #minecrafthelp
#640 [14:42] <nicktbomb> hello
#641 [14:43] <nicktbomb> my game opens and then just turns to a white screen and doesnt work
#642 [14:43] * Sh0cl [webchat@71-46-82-11.res.bhn.net] has joined #minecrafthelp
#643 [14:43] <nicktbomb> anyone know how to fix it
#644 [14:43] * Fred [webchat@h-128-140-101.A175.priv.bahnhof.se] has joined #minecrafthelp
#645 [14:44] * JustCrafting [webchat@ip-213-127-45-100.ip.prioritytelecom.net] has joined #minecrafthelp
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#647 [14:44] <JustCrafting> Hello, i've just sent an emial to request help for migrationg but i managed to log in. So please remove the request i did earlier
#648 [14:45] <urielsalis> JustCrafting, you can answer the email telling them that, we are not Mojang
#649 [14:45] <JustCrafting> okay, thanks
#650 [14:46] * JustCrafting [webchat@ip-213-127-45-100.ip.prioritytelecom.net] has quit. (Client Quit)
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#652 [14:47] * royal [webchat@108-218-21-57.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#653 [14:47] <Sh0cl> My message is right here: https://pastebin.com/cTQFVjPy
#654 [14:47] <royal> hi, i was trying to launch my game and this happened
#655 [14:47] * Frezz [webchat@h-128-140-101.A175.priv.bahnhof.se] has joined #minecrafthelp
#656 [14:47] <Lurks> nicktbomb most likely viruses, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#657 [14:47] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to
#658 [14:48] <royal> https://paste.gg/p/anonymous/753caa453fd54180858aaaec831f23ed
#659 [14:48] <urielsalis> Sh0cl, We are currently trying to debug that issue, do you have some minutes to try some stuff?
#660 [14:48] <Sh0cl> Yes, I do!
#661 [14:48] <urielsalis> royal, what happens when you go to https://resources.download.minecraft.net/4f/4f54df0aeb019e8db9ade7e5f06ef0928fbd328d?
#662 [14:48] <Frezz> Hi! I tried logging on to my minecraft launcher, but I was greeted with an error message that read "cant connect to server" I tried restarting router, minecraft, computer and checked if there was a fire wall blocking minecraft, but there was none!
#663 [14:48] <urielsalis> ??> Sh0cl tools/hjt
#664 [14:48] <Absol> Sh0cl: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#665 [14:48] <Absol> Sh0cl: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#666 [14:48] * nana [webchat@87-231-36-233.rev.numericable.fr] has joined #minecrafthelp
#667 [14:49] <royal> it downloaded something
#668 [14:49] <urielsalis> ??> royal tools/hjt
#669 [14:49] <Absol> royal: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#670 [14:49] <Absol> royal: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#671 [14:49] <urielsalis> ??> Frezz tools/hjt
#672 [14:49] <Absol> Frezz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#673 [14:49] <Absol> Frezz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#674 [14:50] <Frezz> Done
#675 [14:50] <nana> hello, i beg for help yesterday, I have issue with minecraft launcher, my game start and 3 seconds later, crash. Here's the title of bug report: EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffcee3dca03, pid=2476, tid=572
#676 [14:50] <nana> #
#677 [14:50] * royal [webchat@108-218-21-57.lightspeed.livnmi.sbcglobal.net] has quit. (Client Quit)
#678 [14:51] <Sh0cl> Im not able to open HijackThis.exe
#679 [14:51] <Lurks> ??> nana tools/hjt
#680 [14:51] <Absol> nana: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#681 [14:51] <Absol> nana: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#682 [14:51] <urielsalis> Sh0cl, what happens when you try?
#683 [14:51] <urielsalis> Lurks, when its 0xc000005 it might be drivers or the VBO issue too, usually we try to get a full log first
#684 [14:51] <urielsalis> ??> nana launcher/log
#685 [14:52] <Absol> nana: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#686 [14:52] <urielsalis> Also:
#687 [14:52] <urielsalis> ??>> Lurks intel/ig4
#688 [14:52] <urielsalis> ??>> Lurks gpu/intel/ig4
#689 [14:52] <Sh0cl> Nothing, my cursor just indicates something is loading, but then stops and nothing comes of it
#690 [14:52] <urielsalis> ??>> Lurks gpu/intel/ig7
#691 [14:52] <nana> Absol https://paste.ubuntu.com/p/rSVt5z5Dqw/
#692 [14:53] <urielsalis> ??> nana gpu/intel/ig7
#693 [14:53] <Absol> nana: Some older versions of Intel integrated graphics hardware do not support features that Minecraft needs in order to work. If you are using a desktop computer, you can install a modern dedicated graphics card. If you are on a laptop you will need to use a computer with newer hardware. Alternatively you can use version 1.13.2 or lower of Minecraft, with the "Use VBOs" option in video settings set to off.
#694 [14:53] <nana> but i've a very recent laptop
#695 [14:53] <Sh0cl> Now it is downloading
#696 [14:55] * DigBickJoee [webchat@178.43.247.104.ipv4.supernova.orange.pl] has quit. (Quit: webchat.esper.net)
#697 [14:55] <Sh0cl> Alright, here's the log file: https://paste.ubuntu.com/p/2QMsQK67Qy/
#698 [14:55] <urielsalis> nana, Laptops usually have old hardware in them, specially cheaper ones
#699 [14:56] * Bright [webchat@215.212.broadband18.iol.cz] has joined #minecrafthelp
#700 [14:56] <urielsalis> nana, you can see https://bugs.mojang.com/browse/MC-32606
#701 [14:56] <urielsalis> Sh0cl, are you in a work or school laptop?
#702 [14:56] * alex_sin [webchat@99-106-35-163.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#703 [14:56] <alex_sin> hello?
#704 [14:57] <Sh0cl> No, I am using my very own laptop
#705 [14:57] * alex_sin [webchat@99-106-35-163.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#706 [14:57] <urielsalis> Sh0cl, and im guessing you didnt modify some sites to go to "National Cheng Kung University"?
#707 [14:57] <nana> urielsalis i've core i5 '-'
#708 [14:57] * Parado [webchat@pool-108-24-161-47.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#709 [14:57] <Sh0cl> Nope, not at all
#710 [14:57] * Frezz [webchat@h-128-140-101.A175.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#711 [14:58] <urielsalis> nana, thats just a brand, the number after the processor tells you which generation its
#712 [14:58] <Parado> How can I fix 1.14 tps issues?
#713 [14:58] <Bright> Is there any difference between McPE from iOs, Android and Amazon stores? Can they all crossplay (with Xbox/WX)?
#714 [14:58] <urielsalis> nana, first i5 was in 2008
#715 [14:58] <urielsalis> Bright, they are all bedrock, they can all crossplay
#716 [14:58] <urielsalis> ??> Sh0cl win/hosts/edit
#717 [14:58] <Absol> Sh0cl: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#718 [14:58] <Absol> Sh0cl: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#719 [14:59] <urielsalis> Sh0cl, in there, delete all those sites
#720 [14:59] <urielsalis> Sh0cl, also make sure Pulse VPN is turned off when you are trying to pla
#721 [14:59] <urielsalis> and:
#722 [14:59] <urielsalis> ??> Sh0cl av/webcompanion
#723 [15:00] <nana> urielsalis oh okay, but i've already check if minecrafts works on my laptop, if i have the right hardware, and in every cases it said "yes"
#724 [15:00] * Adderral [webchat@ool-4a598168.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#725 [15:00] <urielsalis> Sh0cl, Also uninstall webcompanion, afterwards run adwcleaner
#726 [15:00] <urielsalis> ??> Sh0cl av/adwcleaner
#727 [15:00] <Absol> Sh0cl: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#728 [15:00] <Absol> Sh0cl: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#729 [15:00] <urielsalis> ??> nana win/dxdiag
#730 [15:00] <Absol> nana: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#731 [15:01] <nana> urielsalis ok i'll read
#732 [15:02] * PP [webchat@c-73-112-157-46.hsd1.nj.comcast.net] has joined #minecrafthelp
#733 [15:02] * Reese [webchat@ip70-160-174-17.hr.hr.cox.net] has quit. (Quit: webchat.esper.net)
#734 [15:03] <Bright> Does McPE ever go on sale anywhere? I recently bought WX version for 4.5€, don't think it's worth to pay 7€ for a mobile version...
#735 [15:03] <PP> Hello, im having this problem where when i try to launch mc 1.14 it says "Unable to save download. ja_jp.json" but when i try to launch other versions it works just fine, only with 1.14 does this happen.
#736 [15:04] * Bragi [webchat@rrcs-69-193-83-170.nys.biz.rr.com] has joined #minecrafthelp
#737 [15:04] <urielsalis> Bright, not likely, but the 10th aniversary is in 5 days if you want to wait for some days just in case
#738 [15:04] <urielsalis> PP, we are currently trying to debug that issue, mind doing some extra steps?
#739 [15:05] <Bright> That answered my next question :D thanks for all the info, very helpful
#740 [15:05] <Bragi> Hello, ever since upgrading to 1.14 on my vanilla server we have been experiencing largely increased sever stability. Especially with the nether, entering the nether at all causes a crash.
#741 [15:06] <Bragi> I mean instability
#742 [15:06] * Bright [webchat@215.212.broadband18.iol.cz] has quit. (Quit: webchat.esper.net)
#743 [15:06] <urielsalis> Bragi, 1.14 is causing some problems to many people :/, 1.14.1 is coming soon according to the blog post
#744 [15:06] * headhunter [webchat@5-231-155-217.ktk-ip.de] has joined #minecrafthelp
#745 [15:07] <urielsalis> Bragi, tomorrow if no major issues arise
#746 [15:07] * sam [webchat@50.127.222.172] has joined #minecrafthelp
#747 [15:07] <sam> hello
#748 [15:07] <Bragi> urielsalis tahnk you so much for the information
#749 [15:08] <urielsalis> Bragi, see https://www.minecraft.net/en-us/article/minecraft-1-14-1-pre-release-1
#750 [15:08] <urielsalis> Bragi, just in case one of the resolved issues rings a bell
#751 [15:08] <sam> Hello, I am trying to transfer my old Minecraft account over to a Mojang account but I can not remember my email for my old Minecraft account.
#752 [15:08] <headhunter> hey there. I have a problem. I tried to login on https://my.minecraft.net/de-de/login/?return_url=/profile and nothing happens
#753 [15:08] <urielsalis> ??> sam account/send-email
#754 [15:08] <headhunter> no error message, nothin. it just doesnt do anything.
#755 [15:08] <Absol> sam: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#756 [15:08] <Absol> sam: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#757 [15:08] <urielsalis> headhunter, same happens in account.mojang.com/me?
#758 [15:09] <sam> I don't have my transaction ID as it is tied to some old email I made when I was 12
#759 [15:09] <urielsalis> sam, tell them that in the email, they might provide alternate verification methods
#760 [15:09] <sam> okay thank you
#761 [15:09] <headhunter> urielsalis I get a 403 error when I try to open this site
#762 [15:09] <urielsalis> headhunter, you are in a school or work PC?
#763 [15:10] * Sh0cl [webchat@71-46-82-11.res.bhn.net] has quit. (Quit: webchat.esper.net)
#764 [15:10] <headhunter> nope. @home. didn't play for a longer time but i migrated it to a mojang acc
#765 [15:10] <urielsalis> ??> headhunter tools/hjt
#766 [15:10] <Absol> headhunter: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#767 [15:10] <Absol> headhunter: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#768 [15:11] * PP [webchat@c-73-112-157-46.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#769 [15:12] * Sh0cl [webchat@71-46-82-11.res.bhn.net] has joined #minecrafthelp
#770 [15:12] <urielsalis> Sh0cl, I assume VPN is off now?
#771 [15:13] <Sh0cl> My VPN was already disconnected
#772 [15:13] <urielsalis> Sh0cl, game works now?
#773 [15:13] * headhunter [webchat@5-231-155-217.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#774 [15:13] <Sh0cl> No
#775 [15:14] <urielsalis> Sh0cl, I will give you some instructions to email Mojang, put as much info as you can. You will get a automated response with a case number
#776 [15:14] <urielsalis> Sh0cl, Once you get that case number, please give it to me
#777 [15:14] <Sh0cl> Alright
#778 [15:14] <urielsalis> ??> Sh0cl account/send-email
#779 [15:14] <Absol> Sh0cl: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#780 [15:14] <Absol> Sh0cl: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#781 [15:15] * headhunter [webchat@5-231-155-217.ktk-ip.de] has joined #minecrafthelp
#782 [15:15] <headhunter> here is the link: https://paste.ubuntu.com/p/J6PDhkxkdf/
#783 [15:16] <nana> Absol you sen me an article to increase my allocated RAM from 1gb to 2, but i'm already at 8 GB '-'
#784 [15:16] <nana> sorry it was urielsalis
#785 [15:16] * Parado [webchat@pool-108-24-161-47.cmdnnj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#786 [15:17] <urielsalis> nana, got the dxdiag?
#787 [15:18] * headhunter [webchat@5-231-155-217.ktk-ip.de] has quit. (Client Quit)
#788 [15:18] <urielsalis> headhunter, ah wait, sorry. Just noticed you are using a IP from ktk-ip.de
#789 [15:18] * kuro0 [webchat@ip4da3d7e4.direct-adsl.nl] has joined #minecrafthelp
#790 [15:18] <kuro0> Hi there, back again with another issue
#791 [15:18] <kuro0> Process Monitor fatal Process crashed with exit code -1073740791
#792 [15:18] <kuro0> Anyone any idea whats goin on?
#793 [15:18] <urielsalis> ??> kuro0 win/dxdiag
#794 [15:18] <Absol> kuro0: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#795 [15:18] * Bragi [webchat@rrcs-69-193-83-170.nys.biz.rr.com] has quit. (Quit: webchat.esper.net)
#796 [15:19] <kuro0> On it!
#797 [15:20] <nana> urielsalis my dxdiag : https://paste.ubuntu.com/p/jQVbmnv79T/
#798 [15:20] <nana> sorry it's in french at the end
#799 [15:21] <urielsalis> nana, try with this driver https://downloadcenter.intel.com/download/28165/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81497
#800 [15:22] <kuro0> Pastebin: https://paste.ubuntu.com/p/xfB53cckgj/
#801 [15:22] <nana> urielsalis OK thx!
#802 [15:23] <urielsalis> kuro0, download and install https://www.nvidia.com/Download/driverResults.aspx/147182/en-us
#803 [15:24] <kuro0> Will try, thanks! urielsalis
#804 [15:29] * nana [webchat@87-231-36-233.rev.numericable.fr] has quit. (Quit: webchat.esper.net)
#805 [15:32] <Sh0cl> I was not able to get my transaction number, but I still got an email sent. The case number is 2717299
#806 [15:34] * DigBickJoee [webchat@178.43.247.104.ipv4.supernova.orange.pl] has joined #minecrafthelp
#807 [15:34] <urielsalis> Sh0cl, Thanks! I will share your hjt with them if thats okay for you
#808 [15:34] * DigBickJoee [webchat@178.43.247.104.ipv4.supernova.orange.pl] has quit. (Client Quit)
#809 [15:35] <Sh0cl> What is an hjt?
#810 [15:35] <urielsalis> Sh0cl, <Sh0cl> Alright, here's the log file: https://paste.ubuntu.com/p/2QMsQK67Qy/
#811 [15:36] <Sh0cl> Oh, then yes, it is good with me
#812 [15:37] * mint [webchat@cpe-108-184-48-81.socal.res.rr.com] has joined #minecrafthelp
#813 [15:37] * Tyler9 [webchat@104-159-145-145.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#814 [15:37] <mint> is there anyway i can cancel my refund request for my java minecraft
#815 [15:37] <urielsalis> mint, email them again
#816 [15:38] <Tyler9> So I purchased account like 9 years ago and I'm trying to merge it to a new mojang account so I don't have to purchase the game again but I can't seem to figure it out
#817 [15:38] <urielsalis> ??> Tyler9 account/migrate
#818 [15:38] <Absol> Tyler9: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#819 [15:38] <Sh0cl> What should I do now?
#820 [15:38] <Tyler9> .
#821 [15:38] <Tyler9> I already tried that
#822 [15:38] <urielsalis> Sh0cl, you will have to wait for their response, they only work in week days
#823 [15:38] <Tyler9> it isn't working for some reason and I can't seem to log in
#824 [15:38] <Sh0cl> Alright
#825 [15:39] * Sh0cl [webchat@71-46-82-11.res.bhn.net] has quit. (Quit: webchat.esper.net)
#826 [15:39] <urielsalis> Tyler9, what is your username?
#827 [15:39] <Tyler9> when I migrated the account it keeps telling me I have to purchase the game
#828 [15:39] <Tyler9> nonose101
#829 [15:39] <urielsalis> Tyler9, I see that is has been migrated succesfully, you are now using your email to login right?
#830 [15:39] <Tyler9> I think I bought the game in like 2010
#831 [15:39] <Tyler9> I tried yes
#832 [15:40] <urielsalis> ??> Tyler9 account/bug/demo
#833 [15:40] <Absol> Tyler9: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#834 [15:40] * mint [webchat@cpe-108-184-48-81.socal.res.rr.com] has quit. (Client Quit)
#835 [15:41] <Tyler9> If i purchased the game way back then is that the java edition?
#836 [15:41] <urielsalis> Tyler9, yep
#837 [15:41] <Tyler9> and I can't play the windows 10 version if that's what i purchased in the past, is it?
#838 [15:41] <Tyler9> is it correct?
#839 [15:42] * Nazku [webchat@cblmdm72-241-128-83.buckeyecom.net] has joined #minecrafthelp
#840 [15:42] <Nazku> hey can someone help me
#841 [15:42] <Nazku> Unable to save download. ja_jp.json
#842 [15:42] <Nazku> Name: ja_jp.json
#843 [15:42] <urielsalis> Tyler9, The username you gave me is registered as a Java edition username, the windows 10 edition is bedrock
#844 [15:42] <urielsalis> ??> Nazku tools/hjt
#845 [15:43] <Absol> Nazku: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#846 [15:43] <Absol> Nazku: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#847 [15:43] <Tyler9> what does that mean?
#848 [15:44] <Nazku> nothing happens when i run as Administrator
#849 [15:44] <urielsalis> Tyler9, there are two different editions for Windows. Java edition which is the original game and Bedrock edition(or Windows 10 Edition) which is the one that allows crossplay between consoles and phones
#850 [15:45] <Tyler9> so i have to purchase it again?
#851 [15:45] <Nazku> nothing happens when i run as Administrator
#852 [15:45] <Nazku> no
#853 [15:45] * Nazku [webchat@cblmdm72-241-128-83.buckeyecom.net] has quit. (Client Quit)
#854 [15:46] <urielsalis> Tyler9, no
#855 [15:46] * Nazku [webchat@cblmdm72-241-128-83.buckeyecom.net] has joined #minecrafthelp
#856 [15:46] <Nazku> nothing happens when i run as Administrator
#857 [15:46] <urielsalis> Tyler9, https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo should have the instructions
#858 [15:46] <urielsalis> Nazku, check that nothing opened
#859 [15:46] <Nazku> i cant tell if my messages are sending
#860 [15:46] <urielsalis> Nazku, they are
#861 [15:46] <Nazku> oh sry for spam i thought it was failing to send
#862 [15:47] <Nazku> yeah nothing opens i look in task manager
#863 [15:48] <Nazku> nvm i just re downloaded it I got it to work.
#864 [15:48] * Josh2 [webchat@cpc106246-gate12-2-0-cust122.16-2.cable.virginm.net] has joined #minecrafthelp
#865 [15:48] <Nazku> It says for some reason your system denied write
#866 [15:49] <Nazku> access to Host
#867 [15:49] <Nazku> file
#868 [15:49] <urielsalis> Nazku, click accept and continue
#869 [15:49] <Nazku> yeah i did
#870 [15:50] <Josh2> Hi, I purchased minecraft a long long time ago, way past the time of account migration etc, I have recently decided I want to start playing minecraft again. The account I made I no longer have access too. I can't remember the e-mail address assosciated with it. I can remember the log in details username andd password, but it wont let me long in.
#871 [15:50] <Tyler9> I tried everything that the page has told me to do and it still says I do not have the game purchased
#872 [15:51] * Ben [webchat@cpe-76-178-178-229.natnow.res.rr.com] has joined #minecrafthelp
#873 [15:51] <Nazku> https://pastebin.com/2NbdxFNN
#874 [15:51] <urielsalis> ??> Tyler9 account/send-email
#875 [15:51] <Absol> Tyler9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#876 [15:51] <Absol> Tyler9: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#877 [15:51] <Ben> Hello, I am having payment problems
#878 [15:51] * Ben is now known as Guest21255
#879 [15:52] * Guest21255 [webchat@cpe-76-178-178-229.natnow.res.rr.com] has quit. (Client Quit)
#880 [15:52] <Josh2> Do i need to have the transaction ID? as there is no way i can get this. I purchased the game like 10 years ago.
#881 [15:52] <urielsalis> ??> Nazku av/mcafee/uninstall
#882 [15:52] <Absol> Nazku: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#883 [15:52] <urielsalis> Josh2, ask them for alternative verification methods
#884 [15:53] <Nazku> ok
#885 [15:54] <urielsalis> Nazku, also uninstall all Winstep things and Haste Esports Accelerator Service
#886 [15:55] <Nazku> ok
#887 [15:55] <Nazku> doing it rn
#888 [15:56] <kuro0> So that kinda did the trick, but now I get a new error
#889 [15:56] <kuro0> Process crashed with exit code -805306369
#890 [15:56] <urielsalis> ??> kuro0 launcher/log
#891 [15:56] <Absol> kuro0: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#892 [15:57] * nicktbomb [webchat@pool-173-54-22-193.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#893 [15:58] <kuro0> On it, thanks
#894 [16:01] <Nazku> ok
#895 [16:01] <Nazku> i gotta restart my pc
#896 [16:01] <Nazku> is it gonna work?
#897 [16:02] * Nazku [webchat@cblmdm72-241-128-83.buckeyecom.net] has quit. (Quit: webchat.esper.net)
#898 [16:02] <Tyler9> so I have to wait a month and a half before I can hear from someone?
#899 [16:03] <Tyler9> that's bullshit.
#900 [16:03] <Absol> Tyler9: Please keep it civil
#901 [16:03] * gang [webchat@pool-108-24-92-82.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#902 [16:03] <gang> Does anybody have the fix for Unable to save download. ja_jp.json
#903 [16:03] <urielsalis> ??> gang tools/hjt
#904 [16:03] <Absol> gang: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#905 [16:03] <Absol> gang: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#906 [16:06] <Tyler9> so can you guys see that i purchased the game?
#907 [16:06] <Tyler9> account name: nonose101
#908 [16:06] * trialander [webchat@68-112-200-218.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#909 [16:06] <trialander> hi
#910 [16:06] <urielsalis> Tyler9, Nonose101 - UUID: 61fc0aed190e4996b565de0ec4161316 - PAID - MOJANG
#911 [16:06] <urielsalis> Tyler9, thats all we can see
#912 [16:06] <trialander> im trying to setup a server
#913 [16:07] <trialander> and it closes after like 1 sec of me starting it up
#914 [16:07] <trialander> i already portforwarded
#915 [16:07] <trialander> any ideas???
#916 [16:07] <urielsalis> trialander, you accepted the EULA?
#917 [16:07] <trialander> yeo
#918 [16:07] <trialander> yep
#919 [16:07] <trialander> is there a way i can increase allocated ram
#920 [16:07] <urielsalis> trialander, what does the server say when it closes?
#921 [16:07] <trialander> i tried the command provided on mc.net
#922 [16:08] <trialander> but it didnt work
#923 [16:10] <trialander> ***FAILED TO BIND PORT***
#924 [16:10] <Tyler9> can you see which email is associated with my account nonose101?
#925 [16:10] <trialander> is it only suposed to be TCP?
#926 [16:10] <urielsalis> trialander, is the server already running
#927 [16:10] <urielsalis> trialander, and yes
#928 [16:10] <urielsalis> Tyler9, nope, we are not Mojang
#929 [16:11] <Tyler9> is there a way to contact them that wont take 90 days to respond?
#930 [16:11] <urielsalis> Tyler9, the form I gave you, takes 30
#931 [16:11] <Tyler9> that's still waaaaaaay too long
#932 [16:11] <Tyler9> they don't have a number I can call or anything?
#933 [16:11] <urielsalis> Tyler9, no
#934 [16:11] <Tyler9> this issue is simple and could be resolved in like 5 minutes if they did
#935 [16:12] <Tyler9> can I talk to microsoft or anything?
#936 [16:12] <urielsalis> Tyler9, they dont do the support for the Java edition
#937 [16:12] <Tyler9> This is a matter of a purchasing issue
#938 [16:12] <trialander> imma try to redownload the server
#939 [16:13] * Nazku [webchat@cblmdm72-241-128-83.buckeyecom.net] has joined #minecrafthelp
#940 [16:13] <Nazku> hey it didn't work
#941 [16:14] <Nazku> Unable to save download. ja_jp.json
#942 [16:15] <Nazku> What should I do now?
#943 [16:18] <trialander> love u guys
#944 [16:18] <trialander> got my server working
#945 [16:18] <Nazku> can someone pls help
#946 [16:18] <Lurks> Nazku i'm not sure, you'll have to wait for him
#947 [16:19] <Nazku> https://paste.gg/p/anonymous/11c66457bb1f4d7082af89f18f2b93df
#948 [16:21] <urielsalis> Nazku, can you make a new hjt report?
#949 [16:21] <urielsalis> ??> Nazku tools/hjt
#950 [16:21] <Absol> Nazku: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#951 [16:21] <Absol> Nazku: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#952 [16:24] <Nazku> ok
#953 [16:24] <Nazku> doing it rn
#954 [16:25] <Nazku> when I do a system check with logs it says "For some reason your system denied write access to the Host file"
#955 [16:25] * nadhit [webchat@41.108.247.81] has joined #minecrafthelp
#956 [16:25] <Nazku> select Ok? and just move on?
#957 [16:25] <nadhit> hey
#958 [16:25] <Lurks> nadhit hey
#959 [16:26] * blackdarks [webchat@177-130-161-67.vga-wr.mastercabo.com.br] has joined #minecrafthelp
#960 [16:26] <nadhit> How long it takes for my messages to be answered in support of Mojang
#961 [16:26] <blackdarks> Hi
#962 [16:26] <Nazku> https://paste.ubuntu.com/p/QtcZWvCpPY/
#963 [16:26] <Nazku> Absol
#964 [16:27] <blackdarks> I'm not speak english ;-;
#965 [16:27] * HardcoreGamer81 [webchat@072-239-198-065.res.spectrum.com] has joined #minecrafthelp
#966 [16:27] <nadhit> How long it takes for my messages to be answered in support of Mojang
#967 [16:27] <blackdarks> I need a help
#968 [16:27] <urielsalis> nadhit, Haste and Mcafee are still there
#969 [16:27] <Lurks> nadhit https://help.mojang.com/customer/portal/articles/359446
#970 [16:27] <urielsalis> Nazku*
#971 [16:27] <kuro0> https://pastebin.ubuntu.com/p/kSNy2vpyhb/
#972 [16:27] <urielsalis> Nazku, Haste and Mcafee are still there
#973 [16:27] * nadhit [webchat@41.108.247.81] has quit. (Client Quit)
#974 [16:27] <HardcoreGamer81> Help I cant install minecraft
#975 [16:27] <Nazku> what?
#976 [16:27] * dfgbwsv [webchat@85-52-228-181.cab.prima.com.ar] has joined #minecrafthelp
#977 [16:27] <Nazku> i uninstalled it wtf
#978 [16:28] <Lurks> blackdarks what's the issue? sorry we only speak english
#979 [16:28] <urielsalis> ??> Nazku av/mcafee/uninstall
#980 [16:28] <Absol> Nazku: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#981 [16:28] <Nazku> yeah I did that
#982 [16:28] <HardcoreGamer81> help
#983 [16:28] <Nazku> i used the MCPR tool and then i had to restart my pc
#984 [16:29] * Igan9 [webchat@pc-43-43-161-190.cm.vtr.net] has joined #minecrafthelp
#985 [16:29] <urielsalis> Nazku, and haste?
#986 [16:29] <Lurks> HardcoreGamer81 what happen when you try to?
#987 [16:29] <Nazku> yea
#988 [16:29] <blackdarks> I can not download any version of minecraft
#989 [16:30] <urielsalis> ??> Nazku av/adwcleaner
#990 [16:30] <Absol> Nazku: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#991 [16:30] <HardcoreGamer81> t gives me an error message after downloading
#992 [16:30] <Absol> Nazku: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#993 [16:30] <urielsalis> blackdarks, what happens when you try?
#994 [16:30] <Lurks> HardcoreGamer81 what's the error message?
#995 [16:30] <HardcoreGamer81> 1 second
#996 [16:30] <HardcoreGamer81> Unable to save download. hit4.ogg
#997 [16:30] <Igan9> I bought the game and it tells me that its the demo.
#998 [16:31] <blackdarks> an image appears. Can you print it here?
#999 [16:31] <Nazku> Okay
#1000 [16:31] <urielsalis> blackdarks, imgur.com
#1001 [16:31] <urielsalis> ??> HardcoreGamer81 tools/hjt
#1002 [16:31] <Absol> HardcoreGamer81: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1003 [16:31] <Absol> HardcoreGamer81: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1004 [16:31] <urielsalis> ??> Igan9 account/bug-demo
#1005 [16:31] <urielsalis> ??> Igan9 account/bug/demo
#1006 [16:31] <Absol> Igan9: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#1007 [16:32] <Igan9> i saw that and dosnt work
#1008 [16:33] <urielsalis> ??> Igan9 account/send-email
#1009 [16:33] <Absol> Igan9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1010 [16:33] <Absol> Igan9: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1011 [16:35] * Igan9 [webchat@pc-43-43-161-190.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#1012 [16:35] <blackdarks> stayed in two link
#1013 [16:35] <blackdarks> https://prnt.sc/nnomes
#1014 [16:35] <blackdarks> https://prnt.sc/nnomp4
#1015 [16:36] <urielsalis> ??> blackdarks tools/hjt
#1016 [16:36] <Absol> blackdarks: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1017 [16:36] <Absol> blackdarks: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1018 [16:36] <HardcoreGamer81> idk if this is from Minecraft or not but my entire pc is messed up rn
#1019 [16:37] <kuro0> Unsure if anyone has seen this: https://pastebin.ubuntu.com/p/kSNy2vpyhb/
#1020 [16:37] <HardcoreGamer81> barely anything is working and there is this stupid chrome search bar at the top of my screen
#1021 [16:38] <blackdarks> I'm having to use google translate ;-;
#1022 [16:38] <HardcoreGamer81> but im not on it
#1023 [16:38] <urielsalis> kuro0, see https://bugs.mojang.com/browse/MC-23484
#1024 [16:38] <HardcoreGamer81> helpppp me pleaseee
#1025 [16:38] <urielsalis> ??> HardcoreGamer81 av/adwcleaner
#1026 [16:38] <Absol> HardcoreGamer81: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1027 [16:38] <Absol> HardcoreGamer81: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1028 [16:40] * Nazku [webchat@cblmdm72-241-128-83.buckeyecom.net] has joined #minecrafthelp
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#1030 [16:40] <Nazku> hey
#1031 [16:40] <urielsalis> Nazku, still doesnt work?
#1032 [16:40] <Nazku> im trying rn
#1033 [16:41] <blackdarks> https://paste.ubuntu.com/p/KDH2RjBMhq/
#1034 [16:41] <Nazku> It still doesen't work
#1035 [16:41] * HardcoreGamer81 [webchat@072-239-198-065.res.spectrum.com] has joined #minecrafthelp
#1036 [16:41] <HardcoreGamer81> im back
#1037 [16:41] <HardcoreGamer81> and thank you so much!
#1038 [16:42] * Purple_Lines [webchat@7.103.244.66.dyn.smithville.net] has joined #minecrafthelp
#1039 [16:42] <urielsalis> Nazku, Im going to send you instructions to email Mojang. You will get a automatic message with a case number, when you do, please share it with me
#1040 [16:42] <urielsalis> ??> Nazku account/send-email
#1041 [16:42] <Absol> Nazku: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1042 [16:42] <Absol> Nazku: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1043 [16:42] <urielsalis> ??> blackdarks av/bytefence
#1044 [16:42] <Absol> blackdarks: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1045 [16:43] <Purple_Lines> Ayo, so i've seen some things like this and it says im unable to save download ja_jp.json, i've removed all programs that cause problems, tried the things people said and it STILL does not work (Im on windows 7 still sadly)
#1046 [16:43] <HardcoreGamer81> rn im trying to download Minecraft again
#1047 [16:43] <HardcoreGamer81> so far no issues..
#1048 [16:43] <urielsalis> ??> Purple_Lines tools/hjt
#1049 [16:43] <Absol> Purple_Lines: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1050 [16:43] <Absol> Purple_Lines: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1051 [16:43] <Nazku> Idk my transaction ID
#1052 [16:43] <urielsalis> Nazku, leave it empty
#1053 [16:43] <Nazku> ok
#1054 [16:44] <Purple_Lines> wait i forgot about that
#1055 [16:44] <Purple_Lines> i was confused
#1056 [16:44] * trialander [webchat@68-112-200-218.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#1057 [16:44] <trialander> im getting this error msg when trying to allocate more ram in cmd
#1058 [16:44] <trialander> Error: Unable to access jarfile server.jar
#1059 [16:44] <Purple_Lines> https://paste.ubuntu.com/p/7zd8drVkz4/
#1060 [16:44] <HardcoreGamer81> YES I got it working!
#1061 [16:44] <urielsalis> trialander, you are sure the server is in the same folder the command prompt is showing and its named server.jar?
#1062 [16:44] <HardcoreGamer81> THANK YOU GUYS SO MUCH FOR THE HELP!
#1063 [16:45] <trialander> java -Xmx2048M -Xms2048M -jar server.jar
#1064 [16:45] <blackdarks> Thank's so very much
#1065 [16:45] <trialander> thats exactly what im putting in cmd
#1066 [16:45] <urielsalis> Purple_Lines, what happens with Tunnelbear off?
#1067 [16:45] <trialander> the server folder is on my desktop
#1068 [16:45] * HardcoreGamer81 [webchat@072-239-198-065.res.spectrum.com] has quit. (Client Quit)
#1069 [16:45] <Purple_Lines> the same thing
#1070 [16:45] <urielsalis> trialander, and what folder is the command prompt showing you are in?
#1071 [16:45] <Purple_Lines> its always off
#1072 [16:45] <trialander> C:\Users\Chance>
#1073 [16:45] <Purple_Lines> should i rid of it?
#1074 [16:45] <urielsalis> Purple_Lines, can you try disabling AVG?
#1075 [16:45] <Purple_Lines> i deleted it but it stays
#1076 [16:45] <Purple_Lines> :/
#1077 [16:46] <Purple_Lines> i cant even open AVG
#1078 [16:46] <Nazku> urielsalisCase #2717443.
#1079 [16:47] <urielsalis> Purple_Lines, Im going to send you instructions to email Mojang. You will get a automatic message with a case number, when you do, please share it with me
#1080 [16:47] <Nazku> urielsalis Case #2717443.
#1081 [16:47] <urielsalis> ??> Purple_Lines account/send-email
#1082 [16:47] <Absol> Purple_Lines: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1083 [16:47] <Purple_Lines> oke
#1084 [16:47] <Absol> Purple_Lines: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1085 [16:47] <urielsalis> Nazku, thanks, now you will have to wait for their response
#1086 [16:47] <Nazku> is there no other solution?
#1087 [16:47] <Purple_Lines> FLIP I ALREADY DID THAT
#1088 [16:48] <trialander> any ideas on my server issue?
#1089 [16:48] <Purple_Lines> and its only for 1.14
#1090 [16:48] <urielsalis> Nazku, not that we know of, we are still trying to investigate
#1091 [16:48] <urielsalis> Purple_Lines, got the case number?
#1092 [16:48] <Purple_Lines> ye
#1093 [16:48] <urielsalis> Purple_Lines, can you give it to me?
#1094 [16:48] <Purple_Lines> #2714813.
#1095 [16:49] <trialander> @urielsalis C:\Users\Chance>
#1096 [16:49] <urielsalis> trialander, type "cd Desktop" and then try again, you are in the wrong folder
#1097 [16:50] <Purple_Lines> thats the id
#1098 [16:50] <urielsalis> Purple_Lines, now you have to wait for a response from them
#1099 [16:51] <trialander> thanks papito uriel
#1100 [16:53] <Tyler9> why is the wait time 45 days for a response to my email to mojang?
#1101 [16:53] <Purple_Lines> great now i gotta wait about 40 days too lol
#1102 [16:53] <Purple_Lines> it'll be summer by then
#1103 [16:53] <Purple_Lines> break
#1104 [16:53] <Tyler9> and if they email me back does that mean I have to wait 40 more days for a second response?
#1105 [16:53] <urielsalis> ?? account/send-email/wait-time
#1106 [16:53] <Absol> account/send-email/wait-time: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#1107 [16:54] <urielsalis> Purple_Lines, but I send them your case directly, so it might be sooner
#1108 [16:54] <urielsalis> Purple_Lines, you can also follow https://bugs.mojang.com/browse/MC-151368
#1109 [16:54] <Lurks> Tyler9 we have no idea, many of the email, could be solved by then, hopefully
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#1111 [16:55] <Nazku> 0k
#1112 [16:55] <Nazku> is it common error
#1113 [16:55] <Nazku> or am i only one?
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#1115 [16:56] <hypercan> I keep running into Unable to save download. idle2.ogg
#1116 [16:56] <hypercan> when i try and play on 1.13.2
#1117 [16:56] <urielsalis> ??> hypercan tools/hjt
#1118 [16:56] <Absol> hypercan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1119 [16:56] <Absol> hypercan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1120 [16:56] <Lurks> Nazku ja_jp.json? no, many are having issue, we're like waiting for mojang for a fix
#1121 [16:56] <urielsalis> Nazku, 5 users this past hour
#1122 [16:57] <Nazku> Oh
#1123 [16:57] <Nazku> did they get as far as me? no solutions
#1124 [16:57] * hypercan [webchat@cpe-107-184-49-110.socal.res.rr.com] has quit. (Client Quit)
#1125 [16:57] <urielsalis> Nazku, https://bugs.mojang.com/browse/MC-151368
#1126 [16:58] * nikolaj899 [webchat@D4709587.rev.sefiber.dk] has joined #minecrafthelp
#1127 [16:58] <Nazku> rip
#1128 [16:58] <nikolaj899> i cant access my account guys
#1129 [16:59] <Lurks> nikolaj899 what happen?
#1130 [16:59] * Nazku [webchat@cblmdm72-241-128-83.buckeyecom.net] has quit. (Quit: webchat.esper.net)
#1131 [17:00] <nikolaj899> my account is from 2012 so i have migrated my account, but now i cant login to my account. Then i tried to reset password but i dont recieve any emails
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#1133 [17:02] <urielsalis> ??> nikolaj899 account/send-email
#1134 [17:02] <Absol> nikolaj899: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1135 [17:02] <Absol> nikolaj899: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1142 [17:19] <blackdarks> Hey, another problem has arisen.
#1143 [17:21] <blackdarks> https://paste.gg/p/anonymous/40e25897af7b4098977d683f0085da91
#1144 [17:22] <urielsalis> ??> blackdarks tools/hjt
#1145 [17:22] <Absol> blackdarks: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1146 [17:22] <Absol> blackdarks: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1147 [17:24] <blackdarks> https://paste.ubuntu.com/p/djf4DHp9jj/
#1148 [17:24] <urielsalis> ??> blackdarks av/mcafee
#1149 [17:24] <Absol> blackdarks: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#1150 [17:24] <urielsalis> ??> blackdarks av/mcafee/uninstall
#1151 [17:24] <Absol> blackdarks: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#1152 [17:24] <Absol> blackdarks: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
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#1155 [17:28] * trialander [webchat@68-112-200-218.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#1156 [17:28] <trialander> hello
#1157 [17:29] <trialander> back again
#1158 [17:29] <trialander> is my friend suposed to use my static ip to join my server?
#1159 [17:29] <trialander> i port forwarded
#1160 [17:37] * Purple_Lines [webchat@7.103.244.66.dyn.smithville.net] has joined #minecrafthelp
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#1164 [17:43] <Pman> My minecraft java edition cant display when i launch it i can see the icon in the task bar but it will not open on my screen, can this problem be resolved?
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#1167 [17:44] <Citril> I'm having trouble connecting to servers. Every time I try to connect to one, if loses connection and says "An existing connection was forcibly closed by the remote host."
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#1171 [17:53] <snowyohy> hello?
#1172 [17:54] <snowyohy> i am trying to play minecraft bedrock edition on my pc but im confused
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#1175 [17:56] <ChrisK> I'm on a Parsec/Paperspace P5000 cloud gaming PC because my Alienware died. Minecraft Java version keeps saying Could not connect to server when I log in. It's Windows Server 2016 based (Windows 10 basically). Is Mojang blocking cloud PC's?
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#1182 [18:19] <Ludos> I need some serious help, my minecraft either gets stuck in the loading screen saying 'not responding' or never loads at all
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#1186 [18:23] <Ludoss> I need some serious help, my minecraft either gets stuck in the loading screen saying 'not responding' or never loads at all
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#1189 [18:24] <Josh7> https://pastebin.com/VGT8PtpX this is my hijack log
#1190 [18:24] <Josh7> 1.14 download error
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#1192 [18:25] <_Lispp_> Hello! I am getting a could not connect to server issue when I attempt to login, I have changed computers, networks, and I also cannot login to the mojang website, as I receive "ERR_ABORTED 403 (Forbidden)" in the html console.
#1193 [18:29] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#1194 [18:29] <Lurks> Ludoss most liekly viruses, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#1195 [18:29] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to
#1196 [18:30] * tyler8 [webchat@c-76-110-121-187.hsd1.fl.comcast.net] has joined #minecrafthelp
#1197 [18:32] <tyler8> I cannot join my friends realm. I was in it then out of nowhere the game wouldn’t render so I quit Minecraft and relaunched it only to find out I couldn’t join the realm anymore. It’s stuck on Building terrain. How can I fix this?
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#1201 [18:34] <Streazy> is anyone online
#1202 [18:34] <tyler8> Yes
#1203 [18:34] <Streazy> do you know how to fix Unable To Save / Download error
#1204 [18:35] <tyler8> No I don’t sorry
#1205 [18:35] <Streazy> ah
#1206 [18:35] <Josh7> https://pastebin.com/VGT8PtpX this is my hijack log, its a 1.14 download error
#1207 [18:36] <Streazy> what can it do
#1208 [18:36] <Lurks> Streazy it is ja something?
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#1214 [18:42] <Josh7> where tf is support? ive and a shit ton other have been having this prob for days now!
#1215 [18:42] <Absol> Josh7: Please keep it civil
#1216 [18:42] <Josh7> thank u bot
#1217 [18:45] <Lurks> Josh7 "we are a community of volunteers, we cannot necessarily have our attention fully on #minecrafthelp all of the time. Some of us are at work or school, and others might actually be playing Minecraft. Please be patient after asking a question; it will be seen and answered eventually."
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#1220 [18:45] <Lurks> Josh7 your issue could be Razer Synapse, uninstall
#1221 [18:46] <ExoFlux05> I can't seem to launch up version 1.4.4, anyone know anything to help?
#1222 [18:46] * DJStormiest [webchat@fixed-187-190-186-82.totalplay.net] has joined #minecrafthelp
#1223 [18:46] <ExoFlux05> nevermind it just worked
#1224 [18:46] <Collin> is 1.14.1 pre-release 2 still known to have performance issues? it's running pretty poorly over here. unsure if it's my computer or if this version is known to be slow/ineffecient...
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#1226 [18:47] <DJStormiest> how can I migrate my minecraft account if I do not remember the ID and password?
#1227 [18:47] <Lurks> ??> _Lispp_ tools/hjt
#1228 [18:47] <Absol> _Lispp_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1229 [18:47] <Absol> _Lispp_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1230 [18:49] <Lurks> DJStormiest you have to contact mojang support with transaction ID/gift code
#1231 [18:49] <DJStormiest> THX
#1232 [18:50] <Josh7> thax Lurks, also i thot these groups were with actual staff of mojang
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#1237 [19:16] * LioNiiX [webchat@225.91.91.91.rev.sfr.net] has joined #minecrafthelp
#1238 [19:18] <LioNiiX> Bonjour, je n'arrive a me connecter a aucun serveur, le jeux m'affiche le message suivant "Not authenticated with Minecraft.net", j'ai déjà essayer de voir avec les modérateurs de chaque serveur et ils me disent tous le même chose, que mon compte n'existe pas... auriez vous des infos a se sujet svp ?
#1239 [19:20] <Lurks> LioNiiX sorry english please, some kind of account connection issue? are you able to log in on the launcher?
#1240 [19:21] * imfedup [webchat@c-73-197-20-213.hsd1.nj.comcast.net] has joined #minecrafthelp
#1241 [19:22] <imfedup> ive unistalled every potential problem and i still get the same error for 1.14 "Unable to save download. ja_jp.json"
#1242 [19:22] <LioNiiX> Hello, I can not connect to any server, the game shows me the following message "Not authenticated with Minecraft.net", I already try to see the moderators of each server and they tell me all the same thing, that my account does not exist ... would you have information about you please?
#1243 [19:22] <LioNiiX> yes I can connect to the launcher but not to all servers
#1244 [19:23] <Lurks> imfedup unfortunately many are having the same issue, we're waiting for mojang to report back on fix
#1245 [19:24] <Lurks> LioNiiX what is your minecraft username?
#1246 [19:25] <LioNiiX> before I had Evil_LioNix but since can I change the nickname LioNiiX, it would have a relationship with my problem?
#1247 [19:27] <Lurks> LioNiiX no, just wonder if you done the migrating, which you have
#1248 [19:28] <Lurks> LioNiiX sounds like you put your details in a fake website, lets have a check for softwares
#1249 [19:28] <Lurks> ??> LioNiiX tools/hjt
#1250 [19:28] <Absol> LioNiiX: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1251 [19:28] <Absol> LioNiiX: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1252 [19:29] <LioNiiX> ok absol thanks
#1253 [19:31] <LioNiiX> https://paste.ubuntu.com/p/WkWbHGC4S5/
#1254 [19:31] <LioNiiX> here is
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#1256 [19:37] <Lurks> LioNiiX didn't spot anything that could be causing it, i'm not sure what it be, you'll have to wait for other volunteers to help you out
#1257 [19:38] <LioNiiX> OK thanks anyway
#1258 [19:43] * Yan [webchat@ip130.218-51-69.sogetel.net] has joined #minecrafthelp
#1259 [19:43] <Yan> Hello?
#1260 [19:43] <LioNiiX> hello
#1261 [19:44] <Yan> Is that a chat to help people?
#1262 [19:44] <LioNiiX> yes
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#1266 [19:54] <Russel> Hello? Can someone help me?
#1267 [19:54] <Lurks> Russel what help you need?
#1268 [19:54] <Russel> I'm trying to buy the game, and even thou I entered a name it keeps saying "You need to enter a profile name"
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#1271 [20:01] <Shabbycoronet81> hello! i was wondering if when you get the game you get special blocks such as computers or couches like you see in youtube channels ( thealanticcraft mostly) do you have to buy these addons or do they come with the pc mod
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#1273 [20:07] * Randomness_X3 [webchat@c-68-84-156-175.hsd1.nm.comcast.net] has joined #minecrafthelp
#1274 [20:08] <Randomness_X3> hey my minecraft install keeps crashing ive tried reinstalling
#1275 [20:08] * lx [webchat@host201-251-134-51.elbolson.com] has joined #minecrafthelp
#1276 [20:09] <lx> hi
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#1278 [20:10] <Randomness_X3> i can send the crash report if needed
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#1280 [20:13] <Randomness_X3> https://paste.gg/p/anonymous/745803640d9f4d9ea3bff9f7ab4e96e0 here is my crash report
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#1284 [20:19] * DARK [webchat@dynamic-24-42-169-125.knology.net] has joined #minecrafthelp
#1285 [20:20] <DARK> Got an error saying "failed to download dragon_fish.ogg
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#1288 [20:28] <Jackel> Hello, I'm having trouble with my minecraft totally loading. It will load up and the bar will go close to the end but then it says it is not responding. I do not know exactly what is causing this problem but it has been happening for a while now and I can not find a solution anywhere.
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#1292 [20:42] * Liz [webchat@ip68-109-120-165.ri.ri.cox.net] has joined #minecrafthelp
#1293 [20:45] <Liz> i got an err saying my password was invailed when I try to cange it the new one would not work.
#1294 [20:45] * Kyle [webchat@50-104-19-203.prtg.in.frontiernet.net] has joined #minecrafthelp
#1295 [20:46] <Kyle> Hello, i recently wanted to recover my old minecraft account but i dont remember my old email or password for my username..
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#1297 [20:51] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#1298 [20:53] <Kyle> Hello, i recently wanted to recover my old minecraft account but i dont remember my old email or password for my username..
#1299 [20:55] <Kyle> #minecrafthelp Hello, i recently wanted to recover my old minecraft account but i dont remember my old email or password for my username..
#1300 [20:56] * almond [webchat@h21.179.29.71.dynamic.ip.windstream.net] has joined #minecrafthelp
#1301 [20:56] <almond> Its saying Unable to save download. ja_jp.json
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#1305 [21:05] <sam> hello?
#1306 [21:06] * almond [webchat@h21.179.29.71.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#1307 [21:06] <sam> I had a old minecraft account but i cant remeber the security question and the email doesnt exist anymore
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#1310 [21:07] <sam> I had a old minecraft account but i cant remeber the security question and the email doesnt exist anymore
#1311 [21:07] <sam> what do i do
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#1313 [21:09] <sam> I had a old minecraft account but i cant remeber the security question and the email doesnt exist anymore
#1314 [21:09] <sam> what do i do
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#1316 [21:13] <sam> I had a old minecraft account but i cant remeber the security question and the email doesnt exist anymore
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#1318 [21:14] <sam> I had a old minecraft account but i cant remeber the security question and the email doesnt exist anymore
#1319 [21:15] <Rosie> The process cannot access the file because it is being used by another process.
#1320 [21:16] <sam> so account is gone pretty much
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#1326 [21:19] <rick> hello
#1327 [21:20] <TRUELIKEtheRIVER> Hey, I've been having this really odd bug where no matter what I do, my render distance on ANY 1.13.2 server is stuck at 5, vanilla, spigot, paper, optifine, no optifine, doesn't make a difference
#1328 [21:20] <ralz> i forgat my email but have my username and password
#1329 [21:20] <TRUELIKEtheRIVER> I even uninstalled and reinstalled
#1330 [21:20] <TRUELIKEtheRIVER> no luck
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#1333 [21:20] <TRUELIKEtheRIVER> want me to do a dxdiag and post the results here?
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#1336 [21:21] <tyteen4a03> TRUELIKEtheRIVER: I'm busy but go ahead, somebody should be around soon
#1337 [21:21] <TRUELIKEtheRIVER> coolio
#1338 [21:21] * Star [webchat@99-33-67-37.lightspeed.yrlnca.sbcglobal.net] has joined #minecrafthelp
#1339 [21:22] <ralz> how can i log in if i have my username and password but no email
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#1342 [21:24] <Julia> I'm trying to load the latest two versions of Minecraft (1.13 or 1.14) and it loads 90% before not responding and basically crashing. Help
#1343 [21:24] <TRUELIKEtheRIVER> sorry dude, afaik you need the email to log in.
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#1345 [21:25] <TRUELIKEtheRIVER> https://cdn.discordapp.com/attachments/251614839980425216/577320527639740432/dxdiag_image.PNG
#1346 [21:26] <TRUELIKEtheRIVER> a snip of my dxdiag
#1347 [21:31] <Star> I used my other laptop and it works because it has open gl but my friend is having this problem with minecraft and it says something is open making minecraft not download
#1348 [21:32] <TRUELIKEtheRIVER> you've rebooted, yeah?
#1349 [21:33] <Star> yeah my friend rebooted
#1350 [21:33] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1351 [21:33] <Star> but it still didnt work
#1352 [21:34] <TRUELIKEtheRIVER> is he on a PC, or are y'all both on laptops
#1353 [21:34] <TRUELIKEtheRIVER> try turning it off, unplugging the cord/battery, plugging it back in, then come back here
#1354 [21:34] <TRUELIKEtheRIVER> win10's restart isn't very good tbh
#1355 [21:35] <TRUELIKEtheRIVER> assuming you're on win10
#1356 [21:35] <tyteen4a03> ??> TRUELIKEtheRIVER win/dxdiag
#1357 [21:35] <Absol> TRUELIKEtheRIVER: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1358 [21:35] <tyteen4a03> Star: you need to get your friend on here
#1359 [21:36] <TRUELIKEtheRIVER> coolio, will do in just a moment
#1360 [21:37] <Rosie> yeah im here
#1361 [21:37] <Star> thats them
#1362 [21:37] <Rosie> and I play it on laptop
#1363 [21:37] * jezzy [webchat@160-2-85-21.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#1364 [21:37] <Rosie> and I am a girl
#1365 [21:37] <Star> XDDDDD
#1366 [21:38] <TRUELIKEtheRIVER> https://paste.ubuntu.com/p/4WcvNnSZ8h/ Absol here ya go, my dude
#1367 [21:42] <Rosie> yeah I im having problems loading Minecraft it says Unable to save download
#1368 [21:42] <Rosie> The process cannot access the file because it is being used by another process
#1369 [21:43] <TRUELIKEtheRIVER> mind if I help? I'm not an official helper, but I do have basic troubleshooting skills
#1370 [21:43] <TRUELIKEtheRIVER> and I have nothing better to do while I wiat
#1371 [21:43] <TRUELIKEtheRIVER> Rosie
#1372 [21:44] * Rosie [webchat@192.199.57.53] has quit. (Quit: webchat.esper.net)
#1373 [21:44] <TRUELIKEtheRIVER> F
#1374 [21:44] * Bruhhhh [webchat@ip68-5-27-228.oc.oc.cox.net] has joined #minecrafthelp
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#1376 [21:44] <tyteen4a03> TRUELIKEtheRIVER: try this driver: https://www.nvidia.com/Download/driverResults.aspx/147188/en-us
#1377 [21:45] * Bruhhhh [webchat@ip68-5-27-228.oc.oc.cox.net] has joined #minecrafthelp
#1378 [21:45] <TRUELIKEtheRIVER> sure man, will do
#1379 [21:45] <TRUELIKEtheRIVER> DLing now
#1380 [21:46] <TRUELIKEtheRIVER> honestly unsure of how it would help with an issue that only affects one version, but this is way outta my league, so I'll just do what y'all tell me to the best of my ability
#1381 [21:48] * scott [webchat@cpe-107-9-150-219.neo.res.rr.com] has joined #minecrafthelp
#1382 [21:48] <scott> i have minecraft java edition and i want to play with a friend who has the windows 10 edition. is this possible
#1383 [21:48] <Star> will that even work if you have intel drivers with that nividia
#1384 [21:48] <TRUELIKEtheRIVER> afaik no
#1385 [21:49] <TRUELIKEtheRIVER> iirc the switch edition is 20$ atm
#1386 [21:49] <TRUELIKEtheRIVER> and the android one is 6$
#1387 [21:49] <TRUELIKEtheRIVER> and they have crossplay scott
#1388 [21:50] <TRUELIKEtheRIVER> Star my CPU is intel, so there should be no problem
#1389 [21:50] <scott> i set up a realm and it wouldnt let me send him an invite to it. im not sure how to do it
#1390 [21:50] <Star> alright im going to try that as well
#1391 [21:50] <TRUELIKEtheRIVER> yeah man you'll need to get win10 edition, xb1/ps4, android, or switch
#1392 [21:50] <TRUELIKEtheRIVER> they have crossplay enabled
#1393 [21:50] <Bruhhhh> I've been having problems with my minecraft for a few months now. It crashed continuously for the past few months because it claimed that there were issues with the core dumps, but I updated my drivers and java and it worked for a while yesterday. It crashed multiple times again today, so I'm not too sure about what I should do to fix this.
#1394 [21:50] <scott> am i able to refund this edition?
#1395 [21:51] <TRUELIKEtheRIVER> honestly, I have no idea
#1396 [21:51] <TRUELIKEtheRIVER> a quick google search should fix that my dude
#1397 [21:51] <Bruhhhh> I have a dxdiag for it here https://paste.ubuntu.com/p/JgfmzWq63n/
#1398 [21:51] <mattym> ??> Bruhhhh launcher/log
#1399 [21:52] <Absol> Bruhhhh: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1400 [21:52] * Rosie_ [webchat@192.199.57.53] has joined #minecrafthelp
#1401 [21:53] <Rosie_> sorry about that I had to refresh the page
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#1403 [21:54] <mattym> ??> Rosie_ error/download
#1404 [21:54] <Absol> Rosie_: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1405 [21:56] <TRUELIKEtheRIVER> about to install those drivers now
#1406 [22:01] <Bruhhhh> alright I got another log
#1407 [22:01] <Bruhhhh> https://paste.ubuntu.com/p/mfhjNNTQx6/
#1408 [22:02] <mattym> ??> Bruhhhh tools/hjt
#1409 [22:02] <Absol> Bruhhhh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1410 [22:02] <Absol> Bruhhhh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1411 [22:03] * TRUELIKEtheRIVER [webchat@99-25-55-146.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
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#1413 [22:07] <TRUELIKEtheRIVER> downloaded and installed the drivers, launching now and seeing if it helped
#1414 [22:09] <Bruhhhh> here's the new log: https://paste.ubuntu.com/p/QD7zTD4kfH/
#1415 [22:09] <TRUELIKEtheRIVER> nope, didn't fix it
#1416 [22:09] <TRUELIKEtheRIVER> on servers my render distance is still stuck at 5
#1417 [22:10] <mattym> Bruhhhh, Turn off the ingame overlay feature in Discord, then see if the game stops getting that crash.
#1418 [22:10] <Bruhhhh> alright
#1419 [22:10] <mattym> TRUELIKEtheRIVER, If its only happening with one older version, I doubt there is anything that can be done to fix it.
#1420 [22:12] * Em5 [webchat@32.205-34-174.ftth.swbr.surewest.net] has joined #minecrafthelp
#1421 [22:13] <Bruhhhh> I already disabled it a couple months ago
#1422 [22:13] * Em5 [webchat@32.205-34-174.ftth.swbr.surewest.net] has quit. (Client Quit)
#1423 [22:13] * SilverAngel35 [webchat@host-184-167-190-37.csp-wy.client.bresnan.net] has joined #minecrafthelp
#1424 [22:13] <SilverAngel35> i need help recovering my account
#1425 [22:13] <mattym> Bruhhhh, If you know of any other programs on your PC with overlays, disable those as well.
#1426 [22:14] <Bruhhhh> I'll do that. I'll be back in a bit.
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#1429 [22:15] <SilverAngel35> does someone know how to recover an account without being able to access the account email?
#1430 [22:16] <mattym> ??> SilverAngel35 account/send-email
#1431 [22:16] <Absol> SilverAngel35: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1432 [22:16] <Absol> SilverAngel35: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1433 [22:16] <SilverAngel35> its been a few years since I bought the game and don't have the transaction ID either
#1434 [22:16] <mattym> ??> SilverAngel35 account/trans-id
#1435 [22:16] <Absol> SilverAngel35: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1436 [22:17] <SilverAngel35> I cannot access the email in which the transaction ID was sent to, is there another waay?
#1437 [22:18] <mattym> SilverAngel35, No
#1438 [22:19] <SilverAngel35> I cant have an reset password email sent to my active email instead?
#1439 [22:19] <mattym> SilverAngel35, Not without being able to prove you are the owner to Mojang.
#1440 [22:19] <SilverAngel35> does Mojang keep records of cards used?
#1441 [22:20] <mattym> SilverAngel35, The page Absol linked explains the options you have based on the time period you purchased it.
#1442 [22:22] <SilverAngel35> how exactly would I enter the cardholder name and number in the contact email?
#1443 [22:23] <mattym> SilverAngel35, The message section.
#1444 [22:29] * HyperTwelve [webchat@c-73-121-75-247.hsd1.va.comcast.net] has joined #minecrafthelp
#1445 [22:29] <HyperTwelve> Hello.
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#1447 [22:31] * Haggleflop [webchat@c-98-206-89-214.hsd1.il.comcast.net] has joined #minecrafthelp
#1448 [22:32] <HyperTwelve> I cannot login to my Minecraft account that I've used for many, many years now. I have bought the game long, long ago either 2010 or 2012 and was a gift from my grandmother. So, I do not have an order #, etc. . . I do however have the same email that has been tied to the account since I've bought the game. I have forgotten my password so I reset it
#1449 [22:32] <HyperTwelve> . I went to type in the password I had just reset not 5 minutes before. I type it in and it says the password or the email is wrong. I have done this several times yet to no avail. I'm at a dead end and I'm a little aggravated.
#1450 [22:32] <mattym> HyperTwelve, You were able to successfully set a new password?
#1451 [22:34] <HyperTwelve> Yes.
#1452 [22:34] <mattym> ??> HyperTwelve login/throttle
#1453 [22:34] <Bruhhhh> Alright I disabled the steam overlay. That's the only other application I know of that has an overlay. I'm gonna try minecraft now and see if it works.
#1454 [22:34] <Absol> HyperTwelve: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1455 [22:34] <Absol> HyperTwelve: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1456 [22:35] <HyperTwelve> @Absol I know about the throttle, however this was before the third password attempt. The first reset, nothing. The second, nothing. Then obviously the third.
#1457 [22:36] <mattym> HyperTwelve, If you are able to set the new password, and still get the incorrect password message, it means its locked out.
#1458 [22:36] <HyperTwelve> I also know that the passwords are correct because after the first, I was sure to write it down and punch the characters in key by key to ensure it was correct.
#1459 [22:36] * Bruhhhh [webchat@ip68-5-27-228.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
#1460 [22:37] <HyperTwelve> @mattym Why does an account get locked out? I haven't used this account in over a couple of months, close to a year. How do I get it "unlocked" and why was it locked in the first place?
#1461 [22:37] <mattym> HyperTwelve, Wait a full hour with not login attempts from the network.
#1462 [22:38] <HyperTwelve> @mattym Okay, I understand this. But this still doesn't explain what I've said a few messages ago. "The first reset, nothing. The second, nothing. Then obviously the third. "
#1463 [22:38] <mattym> HyperTwelve, It doesn't really matter how. Its locked out is all that matters.
#1464 [22:40] <HyperTwelve> @mattym Why would it be locked before my third attempt? It doesn't make sense for it to do that if I haven't reached my third attempt. My password was reset and then I immediately turned it around to type what I just typed into the reset link. Then, it still pops up the incorrect login.
#1465 [22:41] * Bruhhhh [webchat@ip68-5-27-228.oc.oc.cox.net] has joined #minecrafthelp
#1466 [22:41] <mattym> HyperTwelve, The number of attempts is just what we have seen in trials. It can happen with more or less.
#1467 [22:41] <HyperTwelve> @mattym So what you're saying is it can lock before the third attempt?
#1468 [22:41] <mattym> HyperTwelve, Yes
#1469 [22:41] <HyperTwelve> shit.
#1470 [22:41] <Absol> HyperTwelve: Please keep it civil
#1471 [22:42] <HyperTwelve> I'm trying.
#1472 [22:42] * Star [webchat@99-33-67-37.lightspeed.yrlnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1473 [22:42] <Haggleflop> My Minecraft won't load, every time that I try to run it freezes and crashes giving me the error Java(TM) platform SE binary not responding, does anyone have any idea how too fix it?
#1474 [22:42] <mattym> ??> Haggleflop tools/hjt
#1475 [22:43] <Absol> Haggleflop: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1476 [22:43] <Absol> Haggleflop: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1477 [22:43] <HyperTwelve> @mattym Thank you anyway.
#1478 [22:43] * HyperTwelve [webchat@c-73-121-75-247.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#1479 [22:44] * Bruhhhh [webchat@ip68-5-27-228.oc.oc.cox.net] has quit. (Client Quit)
#1480 [22:45] * Bruhhhh [webchat@ip68-5-27-228.oc.oc.cox.net] has joined #minecrafthelp
#1481 [22:45] <Bruhhhh> I disabled the steam overlay and tried launching minecraft. It crashed again.
#1482 [22:45] <Haggleflop> https://paste.ubuntu.com/p/HqTRq3K2pJ/
#1483 [22:45] <mattym> Bruhhhh, Can you get another pastebin link with the contents of this file from the PC C:\Users\AaronZ\AppData\Roaming\.minecraft\hs_err_pid5136.log
#1484 [22:46] <Bruhhhh> sure
#1485 [22:46] <mattym> ??> Haggleflop av/adwcleaner
#1486 [22:46] <Absol> Haggleflop: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1487 [22:46] <Absol> Haggleflop: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1488 [22:47] * Onasce [webchat@75-142-130-203.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#1489 [22:47] <Onasce> Hello! I haven'
#1490 [22:47] <Onasce> oops
#1491 [22:48] <Onasce> I havent been receiving any emails from mojang, and i already went through the entire support thing, and none of the listed solutions helped.
#1492 [22:48] <mattym> Onasce, Have you checked any spam/junk mail folders?
#1493 [22:48] <Onasce> yeah
#1494 [22:48] <Onasce> I've never marked any mojang emails as spam, either
#1495 [22:49] <Onasce> the last email I received from them was in 2015
#1496 [22:49] <mattym> Onasce, You will need to contact Mojang support then.
#1497 [22:49] <mattym> ??> Onasce account/send-email
#1498 [22:49] <Absol> Onasce: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1499 [22:49] <Absol> Onasce: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1500 [22:49] <Onasce> I know. However, the last time I sent in a ticket it never got responded to.
#1501 [22:50] <Onasce> That was 6 months ago
#1502 [22:50] <mattym> Onasce, Who is the email provider?
#1503 [22:50] <Onasce> Netzero
#1504 [22:50] <Onasce> www.netzero.net
#1505 [22:51] <mattym> Onasce, Maybe set up a gmail to use as the contact email for the support form.
#1506 [22:51] <Onasce> I do have a gmail one
#1507 [22:51] <Onasce> thats the one I used for the emails to go to, however I still never received a response.
#1508 [22:52] <mattym> Onasce, Well only Mojang can help with that sort of issue, so you will need to try again.
#1509 [22:52] <Onasce> alright, just kinda bummed out, wanted to play minecraft right now since I finally have free time, and I wont be even getting a response for two weeks
#1510 [22:54] <Bruhhhh> Here's the link: https://paste.ubuntu.com/p/QxCRSN7RSR/
#1511 [22:55] <mattym> Bruhhhh, Try uninstalling Razer Cortex, or checking if it also has an overlay.
#1512 [22:58] <Bruhhhh> That's probably it. I never completely uninstalled that. I'll go do that now.
#1513 [22:59] * Rosie_ [webchat@192.199.57.53] has quit. (Quit: webchat.esper.net)
#1514 [23:00] * PKimchi [webchat@c-73-92-127-62.hsd1.ca.comcast.net] has joined #minecrafthelp
#1515 [23:00] <PKimchi> My minecraft launcher can't download 1.14 version
#1516 [23:01] <mattym> PKimchi, What is the exact error you get?
#1517 [23:01] <PKimchi> Name: ja_jp.json
#1518 [23:02] <PKimchi> URL: https://resources.download.minecraft.net/5a/5aaa466de51e6590ad2bd21d4a12c54f02c65bcd
#1519 [23:02] <PKimchi> Error details: Attempting to move successful download to minecraft\assets\objects\5a\5aaa466de51e6590ad2bd21d4a12c54f02c65bcd Access is denied.
#1520 [23:02] <mattym> PKimchi, Currently, there seems the be a serverside issue with that file. You will need to wait till they fix it.
#1521 [23:03] <PKimchi> ok thank you how long tough?:
#1522 [23:03] <PKimchi> I've been waiting so long
#1523 [23:03] <mattym> PKimchi, There is no way to know.
#1524 [23:03] <PKimchi> Is it possible to download a mirror?
#1525 [23:03] <Bruhhhh> It works! Thanks for the help.
#1526 [23:03] <mattym> PKimchi, No
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#1528 [23:09] * Mdbarnes18 [webchat@3.sub-174-226-148.myvzw.com] has joined #minecrafthelp
#1529 [23:11] <Mdbarnes18> I have the Nintendo switch version, in offline mode I'm not having my skin selection save when I restart the game, I default to Alex when the game is started. I tried playing and saving a world with the skin I selected on and when I closed and reopened the game I was just set back to default
#1530 [23:13] <mattym> Mdbarnes18, We dont support the console versions here. But in general, if you are not in online mode, its not going to save the changes you make to your profile.
#1531 [23:13] <Mdbarnes18> Oh well thanks for the tip
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#1533 [23:21] * Starze [webchat@S0106a84e3fe16243.vc.shawcable.net] has joined #minecrafthelp
#1534 [23:21] <Starze> hello?
#1535 [23:21] <Starze> i keep crashing im on 1.14
#1536 [23:21] <mattym> ??> Starze launcher/log
#1537 [23:22] <Absol> Starze: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1538 [23:26] <Starze> https://paste.ubuntu.com/p/ZPfbPg38Qm/
#1539 [23:28] <Starze> that's my launcher output
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#1541 [23:31] * freddy [webchat@c-73-136-213-15.hsd1.tx.comcast.net] has joined #minecrafthelp
#1542 [23:33] <waka> hello?
#1543 [23:33] <freddy> hey yall i got an issue with account migration. I have a premium (paid) account from pre november 2012 and I want to import it to a new mojang account I created last week however the import page asks for my "minecraft account email" which from my understanding I don't have because I still use solely my username and password to log in. All support p
#1544 [23:33] <freddy> ages for people in my position point towards using migrate/import however I'm unsure of what email account they want me to use if I've never tied an email to my pre november 2012 minecraft account
#1545 [23:35] <freddy> I've already opened a ticket but I'd like to not wait a month for a reply if there's something I can do on my end... I do have my transaction id (well gift code more accurately)/username/password and new mojang account but no minecraft email as I never made one it the first place.
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#1550 [23:54] * Jeffnator [webchat@c-24-7-62-39.hsd1.ca.comcast.net] has joined #minecrafthelp
#1551 [23:54] <Jeffnator> hello
#1552 [23:54] <Jeffnator> I just bought my java edition and i was told that i would have a bedrock edition code
#1553 [23:54] <Jeffnator> but i can't find it anywheer
#1554 [23:54] <Jeffnator> *where
#1555 [23:57] * Jeffnator [webchat@c-24-7-62-39.hsd1.ca.comcast.net] has quit. (Client Quit)
#1556 [23:57] * Jeffnator [webchat@c-24-7-62-39.hsd1.ca.comcast.net] has joined #minecrafthelp
#1557 [23:58] <Jeffnator> where can i find my bedrock edition code?