#1 [01:34] * Haydo [webchat@wnpgmb1316w-ds01-57-88.dynamic.bellmts.net] has joined #minecrafthelp
#2 [01:35] <Haydo> hey, every time i try to start the game it just crashes. even after re installing the whole game
#3 [02:03] * Haydo [webchat@wnpgmb1316w-ds01-57-88.dynamic.bellmts.net] has joined #minecrafthelp
#4 [02:04] <Haydo> minecraft freezes upon launch even after reinstall
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#6 [02:05] * PL4Y8R [webchat@85-76-151-236-nat.elisa-mobile.fi] has joined #minecrafthelp
#7 [02:06] <PL4Y8R> I would need my account changed from child account to parent account
#8 [02:06] <PL4Y8R> I have emailed Mojang over week ago and I haven't gotten any replies
#9 [02:09] <PL4Y8R> Hello?
#10 [02:11] * freddy [webchat@c-73-136-213-15.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#11 [02:27] * Minki [webchat@75-132-135-21.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#12 [02:27] <Minki> hello!
#13 [02:27] <PL4Y8R> I would need my account changed from child account to parent account
#14 [02:27] <PL4Y8R> I have emailed Mojang over week ago and I haven't gotten any
#15 [02:28] <Minki> i am having a problem with realm because i changed my user name and never got a conformation email and now i cant get on any realms due to "failed to verify username"
#16 [02:57] * Pl4y8r [webchat@85-76-151-236-nat.elisa-mobile.fi] has joined #minecrafthelp
#17 [02:57] <Pl4y8r> I would need my account changed from child account to parent account
#18 [02:57] <Pl4y8r> I have emailed Mojang over week ago and I haven't gotten any
#19 [02:59] <Pl4y8r> Absol I would need my account changed from child account to parent account
#20 [02:59] <Pl4y8r> I have emailed Mojang over week ago and I haven't gotten any
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#22 [06:02] * dom [webchat@ppp121-44-221-155.bras1.syd2.internode.on.net] has joined #minecrafthelp
#23 [06:03] <dom> hi i forgot my password and its linked to an old email that doesnt work anymore is there anything i can do to fix it
#24 [06:05] * Nicezki [webchat@mx-ll-171.6.21-230.dynamic.3bb.co.th] has joined #minecrafthelp
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#27 [06:12] * Lukas562 [webchat@91-152-131-113.elisa-laajakaista.fi] has joined #minecrafthelp
#28 [06:12] <Lukas562> Um
#29 [06:12] <Lukas562> Hello
#30 [06:12] <Lukas562> Hello
#31 [06:13] * Lukas562 [webchat@91-152-131-113.elisa-laajakaista.fi] has left #minecrafthelp
#32 [06:15] * Lukas562 [webchat@91-152-131-113.elisa-laajakaista.fi] has joined #minecrafthelp
#33 [06:15] <Lukas562> Hello
#34 [06:15] <Lukas562> My mc wont load
#35 [06:15] <Lukas562> texture issue
#36 [06:21] * Raiden7 [webchat@79-113-208-60.rdsnet.ro] has joined #minecrafthelp
#37 [06:21] <Raiden7> Hello
#38 [06:22] * Raiden7 [webchat@79-113-208-60.rdsnet.ro] has quit. (Client Quit)
#39 [06:24] <Lukas562> Hello?
#40 [06:25] <Lukas562> https://paste.gg/p/anonymous/19e42e1125d0407f887046f16175389c
#41 [06:25] <Lukas562> Pls
#42 [06:25] <Lukas562> Help
#43 [06:26] <Lukas562> @Operators
#44 [06:26] <Lukas562> Pls
#45 [06:26] <Lukas562> Pls
#46 [06:27] * Lukas562 [webchat@91-152-131-113.elisa-laajakaista.fi] has left #minecrafthelp
#47 [06:27] * Sub2Lukas562 [webchat@91-152-131-113.elisa-laajakaista.fi] has joined #minecrafthelp
#48 [06:27] <Sub2Lukas562> Pls sub2lukas562 xD
#49 [06:27] <Sub2Lukas562> but my bug https://paste.gg/p/anonymous/19e42e1125d0407f887046f16175389c
#50 [06:29] <Sub2Lukas562> i do not have any resourcepacks (The .jar has inside the default) due: Unable to fit: minecraft:burning_skull - size: 64x64 - Maybe try a lower resolution resourcepack?
#51 [06:34] * Lord_of_Life [~Lord@77.28.171.250] has joined #minecrafthelp
#52 [06:37] <Greymagic27> Sub2Lukas562, Let's start off with reinstalling minecraft:
#53 [06:37] <Greymagic27> ??> Sub2Lukas562 win/reinst
#54 [06:37] <Absol> Sub2Lukas562: You may need to reinstall the locally installed files that Minecraft puts into place.
#55 [06:37] <Absol> Sub2Lukas562: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#56 [06:37] * Lord_of_Life_ [~Lord@77.28.161.180] has quit. (Ping timeout: 206 seconds)
#57 [06:38] <Sub2Lukas562> oh...
#58 [06:38] <Sub2Lukas562> all of that?
#59 [06:38] <Sub2Lukas562> i have AFK profiles and mods :D ill save them
#60 [06:41] <Sub2Lukas562> 1.24 Gt whoa
#61 [06:42] <Sub2Lukas562> 1.63 oh
#62 [06:42] <Sub2Lukas562> huh
#63 [06:42] <Greymagic27> Sub2Lukas562, You just need to remove everything in the .minecraft directory except for the 'saves' folder
#64 [06:42] <Sub2Lukas562> i know
#65 [06:43] <Sub2Lukas562> ill just save the mods and other stuff like replaymod recordings...
#66 [06:43] * Hydredefeu [webchat@cpe-101-180-192-40.tb01.tas.asp.telstra.net] has joined #minecrafthelp
#67 [06:43] <Greymagic27> Sub2Lukas562, Could you move the mods out of your .minecraft directory? It's possible they could be your issue
#68 [06:44] <Hydredefeu> yeah I will try
#69 [06:44] <Greymagic27> Hydredefeu, Hey. What's the issue?
#70 [06:44] <Hydredefeu> I cant buy minecraft :(
#71 [06:44] <Greymagic27> Hydredefeu, Why not?
#72 [06:44] <Hydredefeu> because it doesnt accept
#73 [06:45] <Hydredefeu> the payment and say it has an error
#74 [06:45] <Greymagic27> Hydredefeu, What's the exact error?
#75 [06:45] <Sub2Lukas562> yes i moved everything that saved
#76 [06:45] <Hydredefeu> error in process
#77 [06:45] <Greymagic27> Hydredefeu, What payment method are you using?
#78 [06:46] <Hydredefeu> credit card
#79 [06:46] <Sub2Lukas562> oh yea i need to re-login
#80 [06:46] <Hydredefeu> from Switzerland
#81 [06:46] <Greymagic27> Hydredefeu, Can you try using another payment method?
#82 [06:46] <Hydredefeu> so it s not the problem of USA
#83 [06:47] <Hydredefeu> I cannot I have no paypal and nothing else put there and I don't really want to create a paypal as it charges some costs
#84 [06:47] <Hydredefeu> as in Switzerland minecraft is urrently reduced
#85 [06:47] <Hydredefeu> creating a paypal would cost me more than the game at full price
#86 [06:48] <Greymagic27> Hydredefeu, Make sure that your credit card info is correct and that your bank allows transactions to Sweden.
#87 [06:48] <Hydredefeu> it normally do as I can buy ion G2A based in Poland for example
#88 [06:52] <Hydredefeu> I have sent an email to Mojang I ll see what they will say
#89 [06:52] <Greymagic27> Alright. Here are their response times:
#90 [06:52] <Hydredefeu> Thank you Greymagic27 for your help I ll see how it goes
#91 [06:53] <Greymagic27> ??> Hydredefeu account/send-email/wait-time
#92 [06:53] <Absol> Hydredefeu: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#93 [06:53] <Hydredefeu> bye!
#94 [07:06] * cid [webchat@a95-94-171-186.cpe.netcabo.pt] has joined #minecrafthelp
#95 [07:06] <cid> why cant i play 1.14 version? When i open my minecraft and enter a world , the game crash.
#96 [07:07] <Greymagic27> cid, Hey. Let's take a look at the game crash:
#97 [07:07] <Greymagic27> ??> cid launcher/log
#98 [07:07] <Absol> cid: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#99 [07:14] <Greymagic27> cid, Do you have the log for me?
#100 [07:14] <cid> yes
#101 [07:14] <cid> https://paste.ubuntu.com/p/7D7xby6DWq/
#102 [07:14] <Greymagic27> Thanks, one moment
#103 [07:16] * JustCallMeSomeone [webchat@2.50.127.246] has joined #minecrafthelp
#104 [07:16] <Greymagic27> cid, Your launcher log isn't showing any errors. Let's see if a full launcher log is any different:
#105 [07:16] <Greymagic27> ??> cid launcher/log-txt
#106 [07:16] <Absol> cid: We need to see your full launcher log, which is created in the game directory.
#107 [07:16] <Absol> cid: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#108 [07:17] <JustCallMeSomeone> my email that was connected to my minecraft account got deleted, does that mean my minecraft account is gone and i cant remember my password
#109 [07:18] <Greymagic27> ??> JustCallMeSomeone account/send-email
#110 [07:18] <Absol> JustCallMeSomeone: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#111 [07:18] <Absol> JustCallMeSomeone: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#112 [07:18] <JustCallMeSomeone> i dont know my transaction ID
#113 [07:19] <JustCallMeSomeone> i also emailed you yesterday
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#116 [07:40] * geno [webchat@193.187.117.223] has joined #minecrafthelp
#117 [07:40] <geno> hello, i am new to the game and i cant start my game because it's unable to download patchy1,1,jar
#118 [07:40] <geno> what can i do to solve this ?
#119 [07:42] * AngelN [webchat@cl-78-158-13-141.fastlink.lt] has joined #minecrafthelp
#120 [07:43] <AngelN> Hello, i have been having trouble logging in to my Mojang account. I just made it not that long ago, just yesterday and i still can't get in to it, any help?
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#125 [07:54] * Ade [webchat@69-85-196-130.static.southernlightfiber.com] has joined #minecrafthelp
#126 [07:55] <Ade> IS there a way to skip the minecraft launcher process?
#127 [07:55] <Ade> to open the game
#128 [07:56] * Porkyle [~Porkyle@87-93-76-114.bb.dnainternet.fi] has quit. (Ping timeout: 183 seconds)
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#131 [08:03] * AngelN [webchat@cl-78-158-13-141.fastlink.lt] has joined #minecrafthelp
#132 [08:05] <AngelN> Hello, i have a problem with my Mojang account. I cannot log in to it. I just created it and it always writes the same thing when i try to log in "OOPS!An error prevented your request from being processed. Please try again."
#133 [08:15] * ridders [webchat@92-110-41-62.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#134 [08:16] <ridders> hello i have a question i bought minecraft back in 2012 and didnt play for a long time now i know what email i used since i have the email from 2012 stating i bought the game but when i send a email to reset my password is doesnt send it anyone know what i could do?
#135 [08:18] <Greymagic27> ridders, Hey. Here is some information on why you may not be getting their emails:
#136 [08:18] <Greymagic27> ??> ridders account/email-missing
#137 [08:18] <Absol> ridders: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#138 [08:18] <Absol> ridders: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#139 [08:18] <Absol> ridders: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#140 [08:18] * Justin [webchat@static-173-49-24-186.phlapa.fios.verizon.net] has joined #minecrafthelp
#141 [08:20] <Justin> I want to log onto my minecraft account but i dont remember my email address or password. I only know my player id tag (DiamondJZ)
#142 [08:20] <Greymagic27> Justin, Hey. Have you tried to reset those details?
#143 [08:20] <Justin> Yes but i dont know which email is attached to the account
#144 [08:21] <Justin> i havnt played in like 4 years
#145 [08:21] <Greymagic27> Justin, In that case you'll need to email mojang and ask them to get your account details back for you:
#146 [08:21] <Greymagic27> ??> Justin account/send-email
#147 [08:21] <Absol> Justin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#148 [08:21] <Absol> Justin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#149 [08:21] * Justin [webchat@static-173-49-24-186.phlapa.fios.verizon.net] has quit. (Client Quit)
#150 [08:22] * JustCallMeSomeone [webchat@2.50.127.246] has quit. (Quit: webchat.esper.net)
#151 [08:23] <ridders> Absol oh yea im using hotmail so that might be the problem but can i guess i can not change my email when i can't log in so i probably have to either call or do the same justin has to do i guess?
#152 [08:23] <Greymagic27> ridders, Yep. Contact mojang using the contact form linked above :)
#153 [08:24] <ridders> okay thanks for the help !
#154 [08:30] * XxmattxX [webchat@ip70-185-201-57.ok.ok.cox.net] has joined #minecrafthelp
#155 [08:33] <XxmattxX> hello can anyone help explain the issue im having a little more?
#156 [08:33] <Greymagic27> XxmattxX, Hey. What's the issue?
#157 [08:34] <XxmattxX> Ive had an account since early alpha and was playing a week or so ago and now i can only play demo mode
#158 [08:35] <Greymagic27> XxmattxX, Have you tried logging out and back into the launcher?
#159 [08:35] <XxmattxX> i tried resetting my password and integrating my account but it seems ive had 2 different emails for mojang or some how minecraft got deleted off the one email
#160 [08:35] <XxmattxX> yes
#161 [08:36] <Greymagic27> XxmattxX, Have you contacted mojang support yet?
#162 [08:36] <XxmattxX> also it doesnt act like my original username is valid anymore
#163 [08:36] <XxmattxX> yes still waiting
#164 [08:37] <XxmattxX> i know ill have to continue just thought id see if anyone had any other ideas
#165 [08:43] * DigBickJoee [webchat@178.43.247.104.ipv4.supernova.orange.pl] has joined #minecrafthelp
#166 [08:44] <DigBickJoee> hey im still looking for help with my skin problem i cant change my skin i tried both in launcher and website
#167 [08:49] * co-co [webchat@197.235.75.160] has joined #minecrafthelp
#168 [08:49] <co-co> How do I take screenshots in the Kindle Fire HD edition of Minecraft?
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#172 [09:01] * guy [webchat@c-73-222-55-123.hsd1.ca.comcast.net] has joined #minecrafthelp
#173 [09:01] <guy> hi
#174 [09:02] <guy> i just changed my account email because i wanted to create a new one with that email. now, it doesn't let me create an account because it says that address is already used (although it isn't)
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#181 [09:41] * Riolux [webchat@172.78.27.74] has joined #minecrafthelp
#182 [09:41] <Riolux> Um. Hello?
#183 [09:42] <Riolux> I launch my game, but when it loads up, it's just a black screen and is frozen like that. It doesn't take me to the the main menu and it doesn't even show the Mojang screen. Just a black screen. Any suggestion on how to fix this?
#184 [10:05] * JanKadic [webchat@nat11.jhcomp.cz] has joined #minecrafthelp
#185 [10:07] <JanKadic> Hello, i need help with contacting mojang... because i forgot my password i made few fails in my password... Now i cant login into my account without VPN and it is 24h+ after my fail attempts.
#186 [10:08] * damjan [webchat@085-88.telrad.net] has joined #minecrafthelp
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#188 [10:12] <JanKadic> This will take some time i guess.
#189 [10:17] * samuel_kennedy [webchat@0547ef93.skybroadband.com] has joined #minecrafthelp
#190 [10:17] <samuel_kennedy> hello?
#191 [10:17] <JanKadic> Hello ?
#192 [10:17] <JanKadic> Im here
#193 [10:17] <samuel_kennedy> hi im having a bit of a problem with my minecraft loading up
#194 [10:17] <JanKadic> im also here with my problems :D
#195 [10:18] <samuel_kennedy> :)
#196 [10:18] <samuel_kennedy> do u know what to do when it keeps saying not responding
#197 [10:21] <JanKadic> idk really... im here because my ip is temporaly banned probably
#198 [10:21] <JanKadic> and i cant get answer from Mojang so im trying to find help everywhere i can
#199 [10:25] * Pookie_za [webchat@197-101-70-216.ip.broadband.is] has joined #minecrafthelp
#200 [10:25] <Pookie_za> Hello all, I hope that everyone is doing well.
#201 [10:26] <JanKadic> no :D
#202 [10:26] <Pookie_za> Is there anyone available to assist? :)
#203 [10:26] <Pookie_za> haha thanks for the warm welcome...
#204 [10:26] <samuel_kennedy> hey welcome
#205 [10:26] * _bguette_ [webchat@50-232-162-130-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#206 [10:26] <JanKadic> Well... looks like every support is away or doesnt have time
#207 [10:26] <samuel_kennedy> is there anything i can help you with
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#209 [10:27] <samuel_kennedy> do you know how to fix the problem when you try to load up minecraft and and it keeps saying not responding?
#210 [10:27] <samuel_kennedy> do you know how to fix the problem when you try to load up minecraft and and it keeps saying not responding?
#211 [10:27] <samuel_kennedy> do you know how to fix the problem when you try to load up minecraft and and it keeps saying not responding?
#212 [10:27] <samuel_kennedy> do you know how to fix the problem when you try to load up minecraft and and it keeps saying not responding?
#213 [10:27] * Absol kicked samuel_kennedy from #minecrafthelp (Reason: amuel_kennedy :Stop spamming)
#214 [10:28] <_bguette_> I got this error: Failed to download file. realms-1.14.15.jar Name: realms-1.14.15.jar URL: https://libraries.minecraft.net/com/mojang/realms/1.14.15/realms-1.14.15.jar Error details: Request error -105: ERR_NAME_NOT_RESOLVED Filename on disk: realms-1.14.15.jar Path: C:\Users\[USER NAME REMOVED]\AppData\Roaming\.minecraft\libraries\com\mojang\real
#215 [10:28] <_bguette_> ms\1.14.15\realms-1.14.15.jar Exists: false
#216 [10:28] <Pookie_za> I am having an account issue, I have logged a support ticket but, no response in a month. Account has seemingly been stolen,
#217 [10:31] <Pookie_za> Seems like this is a lost cause...
#218 [10:31] <Pookie_za> cheers all :)
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#226 [10:48] <Charcoal> Hello?
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#232 [11:03] <Melv> Hey I can't figure out what email my account migrated to. Is there any way I could check?
#233 [11:03] * TheTop42 [webchat@184-22-108-0.24.nat.tls1b-cgn02.myaisfibre.com] has joined #minecrafthelp
#234 [11:04] <TheTop42> My Minecraft ID can't be accessed. Clicking to request for a password change will not be sent to my mail. And I want to recover So I want to ask, how is it? Is that I have to buy another game And how do I buy it? I have to buy a Gift Code or the main website. (https://www.minecraft.net/en-us/) It is necessary to Login before buying which I cannot O
#235 [11:04] <TheTop42> r should I apply for a new ID and buy the game And then contact Mojang customer service?
#236 [11:06] * Melv [webchat@CPE0c473da2e3d3-CM0c473da2e3d0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#237 [11:18] * Commandass [webchat@46-210-113.internethome.cytanet.com.cy] has joined #minecrafthelp
#238 [11:20] <Commandass> I created my own server two days ago and i have encountered a lot of problems since then. Some of these were port forwarding internet connection ipv4 addresses and many more. I managed to solve all of them but when my friends try to join in they get the error Internal Exception: Java.io.IOException: An existing connection was forcibly closed by the
#239 [11:20] <Commandass> remote host.. My firewall is disabled and i dont know what to do next. I tried everything
#240 [11:21] * chad0 [webchat@66-165-246-214.static.hvvc.us] has joined #minecrafthelp
#241 [11:21] * Ethan [webchat@cpc85086-haye22-2-0-cust91.17-4.cable.virginm.net] has joined #minecrafthelp
#242 [11:21] <Ethan> how do i refund
#243 [11:21] * jewejiweoinoewo [webchat@66-165-246-214.static.hvvc.us] has joined #minecrafthelp
#244 [11:21] <jewejiweoinoewo> ok help
#245 [11:21] * chad0 [webchat@66-165-246-214.static.hvvc.us] has quit. (Client Quit)
#246 [11:22] <jewejiweoinoewo> fr_fr.json is preventin my mine craft :(
#247 [11:22] * Ethan [webchat@cpc85086-haye22-2-0-cust91.17-4.cable.virginm.net] has quit. (Client Quit)
#248 [11:22] <Commandass> Anyone know the reason why i get that error?
#249 [11:22] <Commandass> or anyone else has it?
#250 [11:29] * blorp [webchat@5ec2d4f3.skybroadband.com] has joined #minecrafthelp
#251 [11:29] * blorp [webchat@5ec2d4f3.skybroadband.com] has quit. (Client Quit)
#252 [11:36] * Mitch [webchat@cpe-174-105-25-80.columbus.res.rr.com] has joined #minecrafthelp
#253 [11:36] <Mitch> I can't remember my Username lol
#254 [11:38] * Gusse_ [webchat@xd4ed8667.cust.hiper.dk] has joined #minecrafthelp
#255 [11:38] <Gusse_> Hallo.. i'm having a problem with my realm. I'm being kicked all the time and i really don't know why
#256 [11:38] <Gusse_> It says that, i've been kicked by an operator...... But, i'm the only one, so how can this be legit
#257 [11:38] * freddy [webchat@c-73-136-213-15.hsd1.tx.comcast.net] has joined #minecrafthelp
#258 [11:39] * freddy [webchat@c-73-136-213-15.hsd1.tx.comcast.net] has quit. (Client Quit)
#259 [11:40] * darmreisser [webchat@ip2505f1d0.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#260 [11:41] <darmreisser> Hey i requested many times over days an mail to reset my pasword but i didnt received an mail yet
#261 [11:41] <darmreisser> are there any issues with that ?
#262 [11:45] <Greymagic27> ??> darmreisser email-missing
#263 [11:45] <Greymagic27> ??> darmreisser account/email-missing
#264 [11:45] <Absol> darmreisser: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#265 [11:45] <darmreisser> yep
#266 [11:45] <Absol> darmreisser: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#267 [11:45] <Absol> darmreisser: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#268 [11:46] <Commandass> I created my own server two days ago and i have encountered a lot of problems since then. Some of these were port forwarding internet connection ipv4 addresses and many more. I managed to solve all of them but when my friends try to join in they get the error Internal Exception: Java.io.IOException: An existing connection was forcibly closed by the
#269 [11:46] <Commandass> remote host.. My firewall is disabled and i dont know what to do next. I tried everything?
#270 [11:46] <Greymagic27> Commandass, Hey. I don't know much about servers but I can attempt to help :)
#271 [11:46] <Greymagic27> Could you DM me the IP? /msg Greymagic27
#272 [11:48] * DeltaHuskyNL [webchat@84-30-89-53.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#273 [11:49] <Greymagic27> Commandass, Good news. The server pings alright. I'll attempt joining and see if that's any different
#274 [11:49] <DeltaHuskyNL> Hey is it possible to figure out what e-mail is used for my account? i made this account sometime ago and kind of forgot about it, because it could be that i deleted the e-mail that i linked to this account.
#275 [11:49] <Greymagic27> DeltaHuskyNL, See if this is of any help:
#276 [11:49] <Greymagic27> ??> DeltaHuskyNL account/forgot-email
#277 [11:49] <Absol> DeltaHuskyNL: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#278 [11:50] <Mitch> Hey Absol Is there a way to find out my username? I remember my email connected but I can't remember what my username was.
#279 [11:50] <Commandass> So GreyMagic27 did you try it?
#280 [11:51] * Allan3 [webchat@S010670037e4c1999.wp.shawcable.net] has joined #minecrafthelp
#281 [11:51] <Allan3> hello
#282 [11:51] <DeltaHuskyNL> Absol yeah i have already done that, so i suspect it is one of my E-mail adresses that i deleted
#283 [11:51] <Greymagic27> Commandass, Just loading up minecraft to try :)
#284 [11:51] <Allan3> i need help
#285 [11:51] * ImTheMachine [webchat@47-34-215-175.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#286 [11:51] <Greymagic27> DeltaHuskyNL, In that case email mojang:
#287 [11:51] <ImTheMachine> Hey, anybody there?
#288 [11:51] <Commandass> ok thank you :D
#289 [11:51] <Greymagic27> ??> DeltaHuskyNL account/send-email
#290 [11:51] <Absol> DeltaHuskyNL: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#291 [11:51] <Absol> DeltaHuskyNL: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#292 [11:51] <Greymagic27> Mitch, You'll need to email mojang to find that I think ^
#293 [11:51] <Greymagic27> Allan3, ImTheMachine What's the issue?
#294 [11:51] <DeltaHuskyNL> Thank you
#295 [11:52] <ImTheMachine> Whenever I try to login, it says invalid username/password but I am sure I am entering the correct information. I have tried using alts as well and they do not work so I am convinced that my client is broken or something
#296 [11:52] <Allan3> I can't load into minecraft, when i get to the mojang watermark with the loading bar, it gets really close to the end and then it stops responding
#297 [11:52] * cjdubros [webchat@108-87-89-242.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#298 [11:52] <ImTheMachine> It lets my friends use my minecraft account btw, so it cant be my account
#299 [11:52] <Allan3> i have the latest java version downloaded, along with the latest minecraft release
#300 [11:52] <Greymagic27> ImTheMachine, Let's check that nothing is blocking your connection:
#301 [11:52] <Greymagic27> ??> ImTheMachine tools/hjt
#302 [11:52] <Absol> ImTheMachine: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#303 [11:52] <Absol> ImTheMachine: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#304 [11:52] <Greymagic27> Allan3, That's usually caused by malware. Here are the removal steps:
#305 [11:52] <Greymagic27> ??> Allan3 av/adwcleaner
#306 [11:52] <Absol> Allan3: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#307 [11:52] <Absol> Allan3: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#308 [11:52] <ImTheMachine> Alright, just give me a couple minutes
#309 [11:52] * cjdubros [webchat@108-87-89-242.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#310 [11:53] <Greymagic27> Commandass, I also get that error. Could you try using a superflat world instead of a normal one? It may be world related
#311 [11:53] <Allan3> how would this computer contain malware when there is nothing downloaded on to it except for java and minecraft?
#312 [11:53] <Mitch> Greymagic27 ok. I kinda figured that. I was just hoping for a quicker answer. Guess support is backed up to May 27th so far. Can't play till I get that due thats what I purchased it under a long time ago. May have to just purchase it again. Thank you for your help.
#313 [11:53] <Greymagic27> Allan3, Malware is the most common cause. If it's not malware then we can try another fix
#314 [11:53] <Commandass> Greymagic27 tried that before. Nothing changed at all
#315 [11:53] <Greymagic27> Mitch, No problem! Good luck :D
#316 [11:53] <Allan3> i strongly disbelieve it is caused by malware
#317 [11:54] <Greymagic27> Allan3, Run the tool. If I'm wrong them we will try something else
#318 [11:54] <ImTheMachine> Allan3 https://paste.ubuntu.com/p/Wy3WwX8J75/
#319 [11:54] <ImTheMachine> Is that the correct stuff?
#320 [11:54] <Greymagic27> Commandass, As of right now I don't have a fix, but there is an open bug report about it: https://bugs.mojang.com/browse/MC-38565
#321 [11:54] <Greymagic27> Commandass, As of right now I don't have a fix, but there is an open bug report about it: https://bugs.mojang.com/browse/MC-38565
#322 [11:54] * Mitch [webchat@cpe-174-105-25-80.columbus.res.rr.com] has left #minecrafthelp
#323 [11:54] <Greymagic27> ImTheMachine, Perfect. One moment.
#324 [11:55] <Greymagic27> ??> ImTheMachine info/mcleaks
#325 [11:55] <Absol> ImTheMachine: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#326 [11:55] <Absol> ImTheMachine: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#327 [11:55] <Greymagic27> ??> ImTheMachine win/hosts/edit
#328 [11:55] <Absol> ImTheMachine: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#329 [11:55] <Absol> ImTheMachine: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#330 [11:55] <Commandass> Greymagic27 yeah i know about it
#331 [11:55] <Commandass> Greymagic27 thank you though
#332 [11:55] <Greymagic27> Commandass, No problem. A more experienced volunteer may be able to help you more if you'd be willing to stick around
#333 [11:55] * Allan3 [webchat@S010670037e4c1999.wp.shawcable.net] has quit. (Client Quit)
#334 [11:55] <ImTheMachine> Is absol a bot or should I actually do what he is saying?
#335 [11:55] <Commandass> Greymagic27 i will
#336 [11:56] <Greymagic27> ImTheMachine, Absol is a bot, follow what he says though
#337 [11:56] * Commandass [webchat@46-210-113.internethome.cytanet.com.cy] has quit. (Quit: webchat.esper.net)
#338 [12:00] <ImTheMachine> Greymagic27 I went to where @Absol led me to and there are two things with things that look like ip addresses and two links saying authserver.mojang.com and sessionserver.mojang.com
#339 [12:00] <Greymagic27> ImTheMachine, Remove both of those lines, including the numbers
#340 [12:01] <ImTheMachine> Ok, now do i just close the notepad?
#341 [12:01] <Greymagic27> ImTheMachine, Save it then close it. Once you've done that change your password
#342 [12:01] <ImTheMachine> Okay
#343 [12:02] * TheTop42 [webchat@184-22-108-0.24.nat.tls1b-cgn02.myaisfibre.com] has quit. (Quit: webchat.esper.net)
#344 [12:03] <ImTheMachine> Okay, my password has been reset
#345 [12:03] <ImTheMachine> Should I try loggin in now?
#346 [12:03] <Greymagic27> ImTheMachine, Yes please
#347 [12:03] * Commandass [webchat@46-210-113.internethome.cytanet.com.cy] has joined #minecrafthelp
#348 [12:04] * Commandass [webchat@46-210-113.internethome.cytanet.com.cy] has quit. (Client Quit)
#349 [12:04] <ImTheMachine> Holy crap, it worked
#350 [12:04] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#351 [12:04] <ImTheMachine> Thanks so much man
#352 [12:04] <ImTheMachine> Ive been trying to fix this for literal months xD
#353 [12:05] <Greymagic27> ImTheMachine, No problem. Don't use MCleaks again!
#354 [12:05] <ImTheMachine> I wont!
#355 [12:05] * riri16 [webchat@90.85.150.15] has joined #minecrafthelp
#356 [12:05] * riri16 [webchat@90.85.150.15] has joined #minecrafthelp
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#358 [12:07] * MermaidMimi [webchat@host86-133-246-219.range86-133.btcentralplus.com] has joined #minecrafthelp
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#360 [12:08] * Tyler6 [webchat@107.191.1.38.static.utbb.net] has joined #minecrafthelp
#361 [12:09] <Tyler6> Hi! I have an old minecraft account that I know the username and password to, but i forgot the email to it.
#362 [12:09] <Greymagic27> Tyler6, Hey. See if this helps:
#363 [12:09] <Greymagic27> ??> Tyler6 account/forgot-email
#364 [12:09] <Absol> Tyler6: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#365 [12:12] * ENDER636FIRE [webchat@87.70.130.213] has joined #minecrafthelp
#366 [12:14] <ENDER636FIRE> That show me that Unable to download https://resources.download.minecraft.net/74/74771428c2aa2acbd30638c6706867053bad64d3 to C:\Users\User\AppData\Roaming\.minecraft\assets\objects\74\74771428c2aa2acbd30638c6706867053bad64d3
#367 [12:14] * DeltaHuskyNL [webchat@84-30-89-53.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#368 [12:14] <Greymagic27> ENDER636FIRE, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#369 [12:14] <Greymagic27> ??> ENDER636FIRE tools/hjt
#370 [12:14] <Absol> ENDER636FIRE: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#371 [12:14] <Absol> ENDER636FIRE: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#372 [12:15] * MermaidMimi [webchat@host86-133-246-219.range86-133.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#373 [12:18] * ENDER636FIRE [webchat@87.70.130.213] has quit. (Quit: webchat.esper.net)
#374 [12:25] * Railder [webchat@87-231-59-176.rev.numericable.fr] has joined #minecrafthelp
#375 [12:26] * E_L_E_S_T [webchat@2.135.88.198.megaline.telecom.kz] has joined #minecrafthelp
#376 [12:27] <Railder> bonjour cella fait très longtemps que je ne me suis pas connecter sur minecraft j'aimerais me reconnecter mais le problème est que j'ai perdue mais identifiant comment faire pour pouvoir retourné sur le jeux ?
#377 [12:29] <Greymagic27> Railder, http://translate.google.com/
#378 [12:30] <Railder> hello cella made a long time that I did not connect to minecraft I would like to reconnect but the problem is that I lost but identifying how to be able to return to the game?
#379 [12:30] <Railder> sorry for this translation I'm french
#380 [12:30] <Greymagic27> ??> Railder account/send-email
#381 [12:30] <Absol> Railder: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#382 [12:30] <Absol> Railder: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#383 [12:31] <E_L_E_S_T> when I am pressing the log in button at minecraft.net it gives me a header of minecraft.net and everything else is blank
#384 [12:31] <Railder> OK thank you very much I'll see what I can do
#385 [12:31] <Greymagic27> E_L_E_S_T, This issue is sometimes caused by software blocking the connection. Let's see if you have any known software that conflicts with minecraft:
#386 [12:31] <Greymagic27> ??> E_L_E_S_T tools/hjt
#387 [12:31] <Absol> E_L_E_S_T: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#388 [12:32] <Absol> E_L_E_S_T: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#389 [12:32] * PikkuHylje [webchat@dsl-olubng11-54f80b-174.dhcp.inet.fi] has joined #minecrafthelp
#390 [12:32] <PikkuHylje> I think someone else migrated my Minecraft premium account to a Mojang account
#391 [12:33] <Greymagic27> PikkuHylje, Have you emailed mojang support?
#392 [12:33] <Greymagic27> PikkuHylje, Have you emailed mojang support?
#393 [12:33] * PikkuHylje [webchat@dsl-olubng11-54f80b-174.dhcp.inet.fi] has left #minecrafthelp
#394 [12:33] * PikkuHylje [webchat@dsl-olubng11-54f80b-174.dhcp.inet.fi] has joined #minecrafthelp
#395 [12:34] <PikkuHylje> I think someone else migrated my old Minecraft premium account to a new mojang account
#396 [12:34] <Greymagic27> PikkuHylje, Have you emailed mojang support?
#397 [12:34] <PikkuHylje> Yeah
#398 [12:34] <Greymagic27> PikkuHylje, Great. You'll need to wait for a reply now: Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#399 [12:35] <PikkuHylje> Do you know how long will it take? I sent the email on 7.5.
#400 [12:35] * GG6 [webchat@S01069050ca63f373.cg.shawcable.net] has joined #minecrafthelp
#401 [12:36] <Greymagic27> PikkuHylje, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#402 [12:36] <PikkuHylje> thanks
#403 [12:36] * PikkuHylje [webchat@dsl-olubng11-54f80b-174.dhcp.inet.fi] has quit. (Client Quit)
#404 [12:36] <E_L_E_S_T> In ubuntu pastebin the only field I should fill is content?
#405 [12:37] <Greymagic27> E_L_E_S_T, Put a name in the poster field and the hijackthis output in content
#406 [12:37] <GG6> 1.14.1 for servers is still absolute trash. Anyone have any optimizations? Constantly running 300 ticks behind with 8gb of ram, and a XEON E3. with only 3 players connected
#407 [12:38] <E_L_E_S_T> Done
#408 [12:38] <Greymagic27> E_L_E_S_T, Send the URL that you now have
#409 [12:38] <E_L_E_S_T> https://paste.ubuntu.com/p/Wd29VpxHQ3/
#410 [12:38] * Railder [webchat@87-231-59-176.rev.numericable.fr] has quit. (Quit: webchat.esper.net)
#411 [12:38] <Greymagic27> ??> E_L_E_S_T av/adwcleaner
#412 [12:38] <Absol> E_L_E_S_T: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#413 [12:38] <Absol> E_L_E_S_T: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#414 [12:39] <E_L_E_S_T> Ok thanks
#415 [12:40] * iulian12h [webchat@86.122.62.159] has joined #minecrafthelp
#416 [12:40] <iulian12h> https://paste.gg/p/anonymous/cca65d63894548d2953bb2b38780c153
#417 [12:40] <Greymagic27> iulian12h, Are you running any other servers that use the 25565 port?
#418 [12:41] <iulian12h> i don't know
#419 [12:41] <iulian12h> i am now to linux
#420 [12:41] <iulian12h> i tried 25566
#421 [12:41] * E_L_E_S_T [webchat@2.135.88.198.megaline.telecom.kz] has quit. (Quit: webchat.esper.net)
#422 [12:41] <iulian12h> new*
#423 [12:48] * E_L_E_S_T [webchat@2.135.88.198.megaline.telecom.kz] has joined #minecrafthelp
#424 [12:50] <E_L_E_S_T> So AdwCleaner finished it's work, PC is restarted
#425 [12:52] * _bguette_ [webchat@50-232-162-130-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#426 [12:52] * iulian12h [webchat@86.122.62.159] has quit. (Quit: webchat.esper.net)
#427 [12:52] * _bguette_ [webchat@50-232-162-130-static.hfc.comcastbusiness.net] has quit. (Client Quit)
#428 [12:57] <Lurks> E_L_E_S_T launch minecraft
#429 [12:59] <E_L_E_S_T> the problem was with the minecraft.net, it does not give me a menu for putting the login and password upon pressing log in button
#430 [13:01] <Lurks> E_L_E_S_T oh erm, do you have any adblock on? maybe try different browser?
#431 [13:04] * MouXZe [webchat@c-25f1235c.014-111-6f72655.bbcust.telenor.se] has joined #minecrafthelp
#432 [13:04] <MouXZe> Hi. I cant log in to the website on my computer
#433 [13:04] <E_L_E_S_T> yep, in Internet Explorer it works fine thnks!
#434 [13:05] <MouXZe> will try that, thanks!
#435 [13:06] * Romez [webchat@13.pool90-74-162.dynamic.orange.es] has joined #minecrafthelp
#436 [13:06] <Romez> Hi! I would like to recover my account from 2011
#437 [13:07] <Lurks> ??> Romez account/send-email
#438 [13:08] <Absol> Romez: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#439 [13:08] <Absol> Romez: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#440 [13:08] <MouXZe> cant log in to the website on either firefox, google chrome or explorer
#441 [13:08] <urielsalis> MouXZe, what happens when you try?
#442 [13:09] <MouXZe> nothing. sometimes recaptcha wants me to confirm im not a robot but after that nothing more happens
#443 [13:10] <urielsalis> MouXZe, no message?
#444 [13:10] <MouXZe> nope not anything. i write my email and then password and when i press log in exactly nothing happens
#445 [13:11] <MouXZe> i can log in on my phone but not on my computer
#446 [13:20] <urielsalis> ??> MouXZe login/throttle
#447 [13:20] <Absol> MouXZe: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#448 [13:20] <Absol> MouXZe: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
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#450 [13:21] * MouXZe [webchat@c-25f1235c.014-111-6f72655.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#451 [13:23] * hamza [webchat@18.25.136.88.rev.sfr.net] has joined #minecrafthelp
#452 [13:24] <hamza> can i use my minecraft cd code to download minecraft
#453 [13:32] <Riolux> Um. Hello. My game starts up, but it's just a black screen. Does not progress to white Mojang screen and does not move to main menu. Just black, unresponsive screen.
#454 [13:37] * Chronicl3r [webchat@user-0c8gkkr.cable.mindspring.com] has joined #minecrafthelp
#455 [13:37] * abrom47 [webchat@i577BC116.versanet.de] has joined #minecrafthelp
#456 [13:37] <Chronicl3r> Hello. I'm looking to regain access to an account I can log into for but no longer am able to access the email for.
#457 [13:37] <abrom47> i cant log me in in my account
#458 [13:37] * Steezo [webchat@cpc132314-sgyl43-2-0-cust988.know.cable.virginm.net] has joined #minecrafthelp
#459 [13:38] <Chronicl3r> I can log in, I just can't clear my security questions
#460 [13:38] <Chronicl3r> I'm sure about one of them, but I forgot one of the other two
#461 [13:38] <Steezo> I've not played in years and my account has been migrated last year according to my inbox, but when I ask for an email to recover my password I get nothing
#462 [13:39] * Blocker [webchat@ip4da43d7c.direct-adsl.nl] has joined #minecrafthelp
#463 [13:39] <Chronicl3r> I also no longer remember the password to the email I used to get the account.
#464 [13:39] <Blocker> Hello, can someone help me?
#465 [13:39] <abrom47> steezo i got the same problem
#466 [13:39] <Lurks> Riolux sounds like viruses could be the cause, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#467 [13:39] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to
#468 [13:40] <Blocker> I can't open any minecraft worlds
#469 [13:40] <Blocker> every time i try to open a world the game crashes, without even starting to load
#470 [13:40] <hamza> can i use my cd code to download minecraft
#471 [13:41] <Lurks> ??> Chronicl3r abrom47 Steezo account/send-email
#472 [13:41] <urielsalis> hamza, what do you mean with cd code? where did you bought it?
#473 [13:41] <urielsalis> Lurks, only one at the time, with 10 seconds in between each
#474 [13:41] <urielsalis> ??> Chronicl3r account/send-email
#475 [13:41] <Lurks> Chronicl3r abrom47 Steezo you'll have to contact mojang support with transaction ID/gift code to get it fixed for you
#476 [13:41] <Absol> Chronicl3r: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#477 [13:41] <Absol> Chronicl3r: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#478 [13:41] <urielsalis> ??> abrom47 account/send-email
#479 [13:41] <Absol> abrom47: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#480 [13:41] <Absol> abrom47: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#481 [13:41] <urielsalis> ??> Steezo account/send-email
#482 [13:41] <Absol> Steezo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#483 [13:41] <Absol> Steezo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#484 [13:41] * kjj754 [webchat@66-227-204-87.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#485 [13:42] <hamza> its the cd code that came with my disc
#486 [13:42] <Steezo> I have already emailed mojang
#487 [13:42] <Steezo> was just hoping I could get it sorted now
#488 [13:42] <urielsalis> hamza, what disk?
#489 [13:42] <hamza> when i previusly bought minecraft for my pc
#490 [13:42] <urielsalis> hamza, where did you buy that disk?
#491 [13:42] <Lurks> Blocker get a log for us and we can see what's up https://minecraftirc.net/support-articles/get-minecraft-log/
#492 [13:43] <hamza> ok
#493 [13:43] <abrom47> my email adress abrohom90@web.de
#494 [13:43] <urielsalis> abrom47, dont share that here
#495 [13:43] <urielsalis> abrom47, this is a public channel
#496 [13:43] <Lurks> Steezo abrom47 we aren't mojang staff, we're volunteers
#497 [13:43] <urielsalis> ??> hamza irc/mulitasking
#498 [13:43] <urielsalis> ??> hamza irc/mulitask
#499 [13:44] <Steezo> Yeah I appreciate that, no probs, thanks for the help
#500 [13:44] <urielsalis> ??> hamza irc/multitasking
#501 [13:44] <Absol> hamza: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#502 [13:44] <kjj754> My granddaughter bought 6 months of Minecraft Realms. It stated it would be at a 20% discount. When the credit card was charged they charged the full amount with no discount. I'm trying to locate a toll free number for the United States so I can call to correct this billing error. Is there a telephone number available?
#503 [13:45] <urielsalis> kjj754, there is no telephone number, but you can email them
#504 [13:45] <urielsalis> ??> kjj754 account/send-email
#505 [13:45] <Absol> kjj754: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#506 [13:45] <Absol> kjj754: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#507 [13:45] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#508 [13:45] <urielsalis> kjj754, usually for realms they are quite fast
#509 [13:45] <urielsalis> kjj754, and as far as I know, only the Minecraft merch is on sale, not realms
#510 [13:46] <urielsalis> "We turned this 10th anniversary sale up to 11! Get up to 50% off the base game, 10% off the top ten items in the Minecraft Marketplace, and enjoy 25% off your favourite Minecraft merch.
#511 [13:46] <urielsalis> "
#512 [13:47] <kjj754> I do not feel I should have to wait longer than a month to hear back from someone when they have made a billing error. I took a photo of the page she was signing up with and it stated if she bought 6 months it was 20% off.
#513 [13:47] <urielsalis> kjj754, how much you were charged?
#514 [13:48] <Chronicl3r> where can I find my transaction ID if I don't have access to my profile or email used to sign into the account?
#515 [13:48] <abrom47> i dont have the transaction id because i buy the game for years ago
#516 [13:48] <kjj754> $7.99 x 6 months or $47.94
#517 [13:48] * chris [webchat@cpc92958-glfd8-2-0-cust15.6-2.cable.virginm.net] has joined #minecrafthelp
#518 [13:49] <chris> hello
#519 [13:49] <Chronicl3r> I'm on minecraft.net right now and everytime I go into my profile to attempt to change something the authentification screen comes up
#520 [13:49] <urielsalis> kjj754, 7.99? So you bought Bedrock realms? (In the microsoft store)
#521 [13:49] <urielsalis> ??> Chronicl3r account/trans-id
#522 [13:49] <Absol> Chronicl3r: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#523 [13:49] <urielsalis> ??> abrom47 account/trans-id
#524 [13:49] <Absol> abrom47: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#525 [13:49] * chris [webchat@cpc92958-glfd8-2-0-cust15.6-2.cable.virginm.net] has quit. (Client Quit)
#526 [13:50] <kjj754> My Granddaughter was doing the picking out, LOL and I was watching so I'm sorry to say I'm not quite sure if that
#527 [13:50] <urielsalis> kjj754, mind sharing the screenshot with me? The support for the bedrock edition is different from the one in Java edition
#528 [13:50] <urielsalis> kjj754, you can upload it to imgur.com and share the link here
#529 [13:50] <kjj754> that's what she purchased. I do know it was some sort of Minecraft Realms. Sorry for the seperated lines.
#530 [13:51] <urielsalis> kjj754, yeah, Minecraft Realms comes for 2 editions, the Java edition which the highest price is around 7.19 per month, and the Bedrock edition which its 7.99 per month
#531 [13:52] <urielsalis> kjj754, Bedrock also has a cheaper option when there is only you and 2 more friends, vs you and 10 friends
#532 [13:52] * abrom47 [webchat@i577BC116.versanet.de] has quit. (Quit: webchat.esper.net)
#533 [13:53] <urielsalis> kjj754, did the buy screen look like this? https://i.imgur.com/qMcWxyY.jpg
#534 [13:56] <kjj754> No it did not
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#536 [13:56] <urielsalis> kjj754, like this? https://i.imgur.com/A4mpVNr.png
#537 [13:58] <urielsalis> kjj754, note that the text says "Its 20% cheaper than manually buying a 30-day subscription each month", so its 20% cheaper than buying the 30 day one time charge of 9.99USD
#538 [13:59] <kjj754> I uploaded the photo to imgur, how do I get the link in here? Sorry
#539 [13:59] <urielsalis> kjj754, it should be the link of the page you currently are
#540 [13:59] <kjj754> Hopefully this is it. https://imgur.com/a/mwD8fDM
#541 [14:00] <urielsalis> kjj754, yeah, all of those charges are 20% of the one time charge 30 day price
#542 [14:00] <urielsalis> kjj754, and at the end, the 6 months charge is the same as the automatically renewing monthly charge
#543 [14:00] <urielsalis> kjj754, thats what https://www.minecraft.net/en-us/realms/ shows(when you click Java edition there)
#544 [14:02] <kjj754> What is the normal 1 month charge, $7.99??
#545 [14:02] <urielsalis> kjj754, for one time, 9.99USD
#546 [14:05] <kjj754> It is very poorly represented online. The way they have it listed the monthly charge is $7.99 since that is the only fee listed. They then write that two of them have a 20% discount and one would have a 10% discount. How can the price be $7.99 when they have on the same page a 10% discount and 20% discount without listing what the charges would
#547 [14:05] <kjj754> be for each?
#548 [14:05] <urielsalis> kjj754, yeah, I agree that it looks kinda weird in the page
#549 [14:06] <kjj754> I just can't believe there isn't a toll free number to call them at when it comes to a billing issue.
#550 [14:06] <tyteen4a03> urielsalis: does xbox support not cover bedrock realms?
#551 [14:06] <urielsalis> kjj754, the idea is, if you buy a recurrent monthly charge is 7.99$(20% off one time price), if you buy a one time 30 day charge is 9.99$, if you buy a 6 month charge there is also a 20% off the 9.99$ but you dont need to cancel
#552 [14:07] <urielsalis> tyteen4a03, its a Java realm
#553 [14:07] <tyteen4a03> ah
#554 [14:07] <mattym> Its bot listed as a discount. It describes it as a % cheaper than paying month to month.
#555 [14:07] <mattym> not*
#556 [14:07] <urielsalis> kjj754, Mojang is still a small company, phone support is not something most companies can afford
#557 [14:07] <urielsalis> kjj754, but billing issues are usually handled faster than those 30 days via email
#558 [14:08] <kjj754> You know I'm not sure if xbox support would cover realms. I'm just the Grandma that pays for the stuff. LOL LOL
#559 [14:08] <urielsalis> kjj754, Xbox support only covers bedrock realms unfortunately
#560 [14:14] <kjj754> urielsalis Thank you so very much for you help with my questions, I really appreciate it. So I guess the $7.99 is the discounted amount. I have one more question. On the page I sent you it stated under the One Month - Automatically Extended it was a 20% discount. If she signs up for that next time for them to bill every month a re-occurring ch
#561 [14:14] <kjj754> arge then the charge would be $7.99 at the 20% discount forever or until she cancelled or they decided to raise the rates?
#562 [14:14] * Riolux [webchat@172.78.27.74] has quit. (Quit: webchat.esper.net)
#563 [14:15] <urielsalis> kjj754, yep
#564 [14:16] <kjj754> Ok, the monthly amount would be much easier on my monthly budget. Thank you again for your help. Have a wonderful week!!!!
#565 [14:17] <urielsalis> kjj754, you too!
#566 [14:17] * kjj754 [webchat@66-227-204-87.dhcp.bycy.mi.charter.com] has quit. (Quit: webchat.esper.net)
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#568 [14:18] * Blocker [webchat@ip4da43d7c.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#569 [14:18] <X3M> Anyone else getting could not connect to servers when logging in?
#570 [14:20] * X3M [webchat@h-98-128-166-210.NA.cust.bahnhof.se] has quit. (Client Quit)
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#575 [14:30] * Morden [webchat@mobile-107-77-224-129.mobile.att.net] has joined #minecrafthelp
#576 [14:32] <Morden> So is there a quicker way to contact support? The help article says they are handling emals from over a month ¹/2 ago, and it appears my acct got hacked...
#577 [14:32] <GreyVulpine> No, there is not.
#578 [14:33] <Morden> Does MS offer direct support? The still own it right?
#579 [14:35] <urielsalis> Morden, only for the bedrock edition
#580 [14:37] <Morden> Ugh. Ok thanks.
#581 [14:42] * hamza [webchat@18.25.136.88.rev.sfr.net] has quit. (Quit: webchat.esper.net)
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#584 [14:55] * omo [webchat@94.96.47.175] has joined #minecrafthelp
#585 [14:55] <omo> hello
#586 [14:55] <omo> i cant open my game
#587 [14:55] <urielsalis> omo, what happens when you try?
#588 [14:55] * omo [webchat@94.96.47.175] has quit. (Client Quit)
#589 [14:55] <urielsalis> I guess that happens
#590 [15:05] * zv [webchat@96-127-209-195.qc.cable.ebox.net] has joined #minecrafthelp
#591 [15:06] <zv> hey, so im trying to log into my account to claim a copy of minecraft i bought in 2012, but i forgot my password. the `forgot password` form doesn't send me an email either, so im kinda stuck
#592 [15:08] <Lurks> ??> zv account/send-email
#593 [15:08] <Absol> zv: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#594 [15:08] <Absol> zv: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#595 [15:08] * Maxews [webchat@185.127.48.181] has joined #minecrafthelp
#596 [15:11] <Maxews> Hello, I've had a Minecraft premium account for a long time, but now after a few years, I can't log into the account on Minecraft.net/Mojang. I've tried to download Minecraft, and I can see that I had succes in logging into my old account on that, so why can't I migrate my old account into a Mojang account? It just keeps telling me that my email or
#597 [15:11] <Maxews> password is wrong whenever i try to log into the website.
#598 [15:11] <mattym> Maxews, When you log in on the launcher, are you using an email and password, or username and password?
#599 [15:12] <Maxews> I use username and password
#600 [15:12] <mattym> Maxews, To login on any of the websites you will need to migrate it.
#601 [15:12] <mattym> ??> Maxews account/migrate
#602 [15:12] <Absol> Maxews: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#603 [15:13] <mattym> Maxews, Keep in mind that the first Email it asks for is the on you used to register during the original purchase.
#604 [15:13] <Maxews> It just says that my username, email or password is wrong :/
#605 [15:14] <mattym> Maxews, Well if you were able to log into the launcher successfully, then you are entering the wrong email.
#606 [15:14] <mattym> Maxews, Again, it needs to be the email you used when you purchased the game.
#607 [15:15] <Maxews> I'm pretty sure this is the email though, but I guess I'll have to ask my parents for help, haha. Perhaps my father's email was used. Thanks for the help :)
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#610 [15:23] <Commandass> Hello! Anyone knows what Internal Exception: Java.io.IOException: An existing connection was forcibly closed by the remote host. means?
#611 [15:23] <Commandass> My friends get this error when they try to join my server
#612 [15:23] <Commandass> My friends get this error when they try to join my server
#613 [15:30] * Commandass [webchat@46-210-113.internethome.cytanet.com.cy] has left #minecrafthelp
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#616 [15:33] <nuttyman3> Hi i cannot access my minecraft account because i do not have access to the email registered to my minecraft account and i also forgot my security question answers does anyone know what to do ?
#617 [15:34] <mattym> nuttyman3, You will need to contact Mojang to resolve that.
#618 [15:34] <mattym> ??> nuttyman3 account/send-email
#619 [15:34] <Absol> nuttyman3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#620 [15:34] <Absol> nuttyman3: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#621 [15:36] <nuttyman3> thank you
#622 [15:36] * patriotsfan32 [webchat@rrcs-72-43-48-211.nys.biz.rr.com] has joined #minecrafthelp
#623 [15:37] <patriotsfan32> Hello, I'm having trouble with Windows 10 edition
#624 [15:37] * nuttyman3 [webchat@90.242.204.254] has quit. (Quit: webchat.esper.net)
#625 [15:37] <patriotsfan32> My friend and I are on the same wifi and cannot connect to each others lan
#626 [15:38] <mattym> patriotsfan32, Are you both on the windows 10 edition?
#627 [15:39] <patriotsfan32> Yes, both updated to 1.11.1
#628 [15:40] * onezac8640 [webchat@201-78-132-192.user.veloxzone.com.br] has joined #minecrafthelp
#629 [15:40] * Mokk [webchat@h-98-128-166-202.NA.cust.bahnhof.se] has joined #minecrafthelp
#630 [15:42] <mattym> patriotsfan32, You may need to check your Xbox Live account settings to make sure you are both added as friends and have no settings restricting multiplayer.
#631 [15:43] * leigh23 [webchat@host-84-13-219-229.opaltelecom.net] has joined #minecrafthelp
#632 [15:43] * Mokk [webchat@h-98-128-166-202.NA.cust.bahnhof.se] has quit. (Client Quit)
#633 [15:43] <patriotsfan32> My friend is able to play with others. I'll see if I can find any settings that restrict multiplayer
#634 [15:44] * OneSmoke4 [webchat@92.86.37.0] has joined #minecrafthelp
#635 [15:44] <patriotsfan32> Do you know where those settings would be in the xbox app?
#636 [15:44] <onezac8640> Dear, I made the purchase https://mineplus.net/ I did as you request the card and etc, however, so far I have not received code to download the game or link.
#637 [15:44] <onezac8640> Wait
#638 [15:44] <mattym> patriotsfan32, This chat is mainly for Java Edition support, so I am not fully aware of all the ins and outs for your version. Check here https://account.xbox.com/settings
#639 [15:44] <OneSmoke4> I make a ticket for change email
#640 [15:45] <OneSmoke4> and nobody answered yet
#641 [15:45] <patriotsfan32> Oh gotcha. Thank you so much for your help! I much prefer the Java Edition lol
#642 [15:45] <mattym> onezac8640, That is not an official site, likely a scam.
#643 [15:45] <leigh23> Hello I cant receive any emails from Mojang and I have checked everything like how it could be under junk mail but i still cant get a reset password email
#644 [15:46] <mattym> patriotsfan32, This is the only snippet I have for what you need to do on that page https://paste.ubuntu.com/p/c6htdmPSR4/
#645 [15:46] <mattym> patriotsfan32, May be out of date, but I am unsure.
#646 [15:46] * OneSmoke4 [webchat@92.86.37.0] has quit. (Client Quit)
#647 [15:46] <mattym> leigh23, What are you expecting to receive from them?
#648 [15:47] <onezac8640> not entendi nada
#649 [15:47] <leigh23> a reset password email
#650 [15:47] * onezac8640 [webchat@201-78-132-192.user.veloxzone.com.br] has quit. (Quit: webchat.esper.net)
#651 [15:47] <patriotsfan32> I'll give it a shot. Thank you so much! This is a really cool resource! I hope you're compensated in some way!
#652 [15:47] <mattym> leigh23, And you are sure you checked the correct email?
#653 [15:47] <leigh23> yeah
#654 [15:48] <leigh23> same one, ive even got emails from like 2 years ago from mojang (thats why ve forgotten my password)
#655 [15:48] <leigh23> *ive
#656 [15:48] <mattym> leigh23, If you are not receiving them, you will need to contact Mojang support.
#657 [15:49] <mattym> ??> leigh23 account/send-email
#658 [15:49] <Absol> leigh23: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#659 [15:49] <Absol> leigh23: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#660 [15:49] * ToriTori [webchat@public-gprs350553.centertel.pl] has joined #minecrafthelp
#661 [15:49] <leigh23> Okay thank you
#662 [15:49] * leigh23 [webchat@host-84-13-219-229.opaltelecom.net] has quit. (Quit: webchat.esper.net)
#663 [15:49] <ToriTori> hello
#664 [15:50] <Lurks> ToriTori hello
#665 [15:51] <ToriTori> i have a problem. I bought two gift codes, for me and my little sis but neither of them... work i guess? everything looks good except loading for what seems like forever. I did it on two different devices and two different accounts ofc.
#666 [15:52] <patriotsfan32> No luck with the xbox live settings. Is there a different chat for the Windows 10 Edition?
#667 [15:52] <mattym> ToriTori, Did you already complete the Mojang account creation and verification part of the setup?
#668 [15:52] <ToriTori> Yup
#669 [15:52] <ToriTori> on both accounts
#670 [15:52] <mattym> patriotsfan32, The forums or reddit would be the best places for that version.
#671 [15:52] <mattym> ToriTori, And it only got stuck at the code redemption part?
#672 [15:53] <patriotsfan32> Alrighty, thank you mattym!
#673 [15:53] <ToriTori> yeah, there was no error or anything
#674 [15:54] <mattym> ToriTori, Ok, try the following, log in at account.mojang.com/me
#675 [15:54] <mattym> ToriTori, Once logged in there, see if it gives you the option to set/create a username.
#676 [15:54] <ToriTori> ok, lemme check
#677 [15:55] * meep [webchat@host86-148-166-165.range86-148.btcentralplus.com] has joined #minecrafthelp
#678 [15:57] <meep> So if someone got access to my old account and migrated it already, theres nothing I can do but wait for my support ticket right?
#679 [15:58] * Mokk [webchat@h-98-128-166-202.NA.cust.bahnhof.se] has joined #minecrafthelp
#680 [15:58] * Porkyle [~Porkyle@37-136-158-47.rev.dnainternet.fi] has quit. (Ping timeout: 190 seconds)
#681 [15:58] * zv [webchat@96-127-209-195.qc.cable.ebox.net] has joined #minecrafthelp
#682 [15:59] * Porkyle [~Porkyle@176-93-108-17.bb.dnainternet.fi] has joined #minecrafthelp
#683 [15:59] <mattym> meep, Correct.
#684 [15:59] * zv [webchat@96-127-209-195.qc.cable.ebox.net] has quit. (Client Quit)
#685 [15:59] <meep> Just checking, thanks
#686 [15:59] <Mokk> Hi. I've gotten a issue today where I get "Could not connect to server" in the launcher when trying to login. If I visit account.mojang.com I get a 403, with a Request Blocked message. When I try to login at minecraft.net nothing seems to happen. Is there anything I can try to check?
#687 [16:00] * patriotsfan32 [webchat@rrcs-72-43-48-211.nys.biz.rr.com] has quit. (Quit: webchat.esper.net)
#688 [16:01] <mattym> ??> Mokk tools/hjt
#689 [16:01] <Absol> Mokk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#690 [16:01] <Absol> Mokk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#692 [16:02] * nichhe [webchat@190.213.140.251] has joined #minecrafthelp
#693 [16:02] <nichhe> my left click is working properly
#694 [16:02] <nichhe> like the left click only works sometimes while attacking
#695 [16:02] <nichhe> all the clicks dont register
#696 [16:03] <mattym> ??> nichhe win/reinst
#697 [16:03] <Absol> nichhe: You may need to reinstall the locally installed files that Minecraft puts into place.
#698 [16:03] <Absol> nichhe: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#699 [16:04] * piedude768 [webchat@pool-68-162-243-74.bstnma.fios.verizon.net] has joined #minecrafthelp
#700 [16:05] <piedude768> When i try to go into a world it crashes
#701 [16:05] <Mokk> Absol, https://paste.ubuntu.com/p/Ngrdgg6V6c/
#702 [16:06] <mattym> ??> piedude768 launcher/log
#703 [16:06] <Absol> piedude768: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#704 [16:06] <piedude768> thanks
#705 [16:06] <mattym> Mokk, Just a moment.
#706 [16:07] <mattym> Mokk, Remove your Proxy settings.
#707 [16:07] <ToriTori> oki, so i got it on microsoft store rn, but idk what to do next tbh. when i click "install" it just gives me the code
#708 [16:08] <mattym> ToriTori, Did the Mojang page have the option I mentioned or not?
#709 [16:09] <mattym> ToriTori, Because the Microsoft store sells a completely different version of the game, which is not the one the gift codes are for.
#710 [16:10] <ToriTori> i got to the page you told me to, i chose win 10 and after everything i had to type in the code so i did. i bought win 10 ver and everything was accepted
#711 [16:11] * SoldadoGuest5539 [webchat@186.208.250.226.pbnettelecom.com.br] has joined #minecrafthelp
#712 [16:11] <SoldadoGuest5539> hello?
#713 [16:11] <mattym> ToriTori, So you bought another version?
#714 [16:11] <ToriTori> i bought the one i wanted, win 10
#715 [16:12] <SoldadoGuest5539> is a bug in minecraft that does not connect to a server
#716 [16:12] <piedude768> +mattym, https://paste.ubuntu.com/p/V2V3DDqZcd/
#717 [16:12] <Mokk> mattym, I've looked and there shouldn't be any proxys being active atm
#718 [16:12] <mattym> SoldadoGuest5539, Explain the problem you are having.
#719 [16:13] <mattym> Mokk, The log showed one on. Check again. It could be one activated by a program you have.
#720 [16:13] <SoldadoGuest5539> is this error Java.net.ConnectException: Connection timed out: No further information
#721 [16:13] <nichhe> Absol i just tried tht
#722 [16:13] <nichhe> the problem persists :(
#723 [16:13] <mattym> SoldadoGuest5539, Is it only happening with one server?
#724 [16:13] <SoldadoGuest5539> uh yeah
#725 [16:13] <mattym> nichhe, Could be an issue with the mouse itself.
#726 [16:14] <mattym> SoldadoGuest5539, Are other people able to conenct to that server?
#727 [16:14] <SoldadoGuest5539> yes
#728 [16:14] <nichhe> i tried two seperate mouses, problem persists
#729 [16:14] <mattym> SoldadoGuest5539, Then that just means your network cannot make a stable connection to the server. All you can do is try at another time.
#730 [16:15] <mattym> nichhe, Ok, lets see if any other programs on the computer are causing an issue.
#731 [16:15] <mattym> ??> nichhe tools/hjt
#732 [16:15] <Absol> nichhe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#733 [16:15] <Absol> nichhe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#734 [16:15] <mattym> ??> piedude768 win/dxdiag
#735 [16:15] <Absol> piedude768: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#736 [16:15] <SoldadoGuest5539> only that ?
#737 [16:15] <mattym> SoldadoGuest5539, Yes
#738 [16:16] <SoldadoGuest5539> ok thanks
#739 [16:16] <SoldadoGuest5539> ok thanks
#740 [16:16] * SoldadoGuest5539 [webchat@186.208.250.226.pbnettelecom.com.br] has left #minecrafthelp
#741 [16:18] <nichhe> https://paste.ubuntu.com/p/DG3mq8xCG6/
#742 [16:18] <mattym> nichhe, You didnt copy the full report.
#743 [16:19] <nichhe> I'll redo it
#744 [16:20] <Mokk> mattym, thanks. I'll have to see if I can find what is using that.
#745 [16:21] <nichhe> https://paste.ubuntu.com/p/XTZ3zZfYqr/
#746 [16:21] <mattym> Mokk, Yeah a quick looks through the report didn't show anything I am familiar with that would cause that. But if your computers proxy settings are off, its usually a 3rd party program doing it.
#747 [16:22] <mattym> nichhe, Not seeing any of the programs we know to cause control issues.
#748 [16:22] <nichhe> i resent the link with the full report
#749 [16:23] <mattym> nichhe, Do you happen to know if you have any software that shares the mouse between two computers or something along those lines?
#750 [16:23] * Mokk [webchat@h-98-128-166-202.NA.cust.bahnhof.se] has quit. (Quit: webchat.esper.net)
#751 [16:23] <nichhe> its just the left click really, its not always attacking, like for every four consecutive clicks, there would be one attack hit
#752 [16:23] <nichhe> nope
#753 [16:24] <nichhe> the game runs smoothly otherwise
#754 [16:24] <mattym> nichhe, Just a moment.
#755 [16:27] <mattym> nichhe, Are you using the latest 1.14.1 release?
#756 [16:31] * Wandersom [webchat@186.208.250.238.pbnettelecom.com.br] has joined #minecrafthelp
#757 [16:31] <Wandersom> hello?
#758 [16:31] <Wandersom> hello?
#759 [16:33] * Wandersom [webchat@186.208.250.238.pbnettelecom.com.br] has left #minecrafthelp
#760 [16:34] * ah_sla [webchat@186.208.250.238.pbnettelecom.com.br] has joined #minecrafthelp
#761 [16:38] * TheMinersMax [webchat@h74-211-17-240.stgrut.broadband.dynamic.tds.net] has joined #minecrafthelp
#762 [16:40] <TheMinersMax> I'm having an issue on my MAC when trying to connect to a server, I keep getting the io.netty timeout exception but I can confirm that nothing is blocking minecraft or java. This is only happening with one server, but I'm able to connect to said server from other devices
#763 [16:40] * dash_66 [webchat@adsl-5-198-5-143.karoo.kcom.com] has joined #minecrafthelp
#764 [16:41] <dash_66> hi, My user name is dash_66 I'm currently logged in. Where can I login with the user name,,, I can't recall the email I used
#765 [16:43] <dash_66> I want to login from another computer
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#767 [16:48] * Jake [webchat@c-98-206-74-134.hsd1.il.comcast.net] has joined #minecrafthelp
#768 [16:48] <Jake> I cant buy minecraft it says error
#769 [16:48] * Jake is now known as Guest79486
#770 [16:49] <Guest79486> is anyone there??
#771 [16:49] <Guest79486> I cant buy minecraft it just says error
#772 [16:51] * Guest79486 [webchat@c-98-206-74-134.hsd1.il.comcast.net] has quit. (Client Quit)
#773 [16:51] <ah_sla> I have an error in minecraft that is Java.net.ConnectException: connection expired: no more information but I can still play on other servers
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#778 [16:57] * Soy [webchat@96-39-148-181.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#779 [16:57] <Soy> Hello, I recently decided to boot up Minecraft and play with my friends to realize that when I opened it up to play it had a fully loaded game on one monitor and one stuck on the loading screen on the other. Also to control the game on the right screen I have to use the mouse on my other screen that has the forever loading “Mojang” page. It only ha
#780 [16:57] <Soy> ppens when it’s in full screen and I cannot find anything to fix it. Any help would be appreciated! (also I am on windows 10)
#781 [17:03] * bruh [webchat@c-73-126-79-143.hsd1.ma.comcast.net] has joined #minecrafthelp
#782 [17:04] <bruh> hey, so I was looking to add mods to my game, but when I checked there was no 'mods' folder and when I tried to download minecraft forge it said I needed to get Java. I thought Java came automatically with the game? Also, why is there no mod folder?
#783 [17:05] <mattym> ??> bruh mods
#784 [17:05] <Absol> bruh: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#785 [17:06] <Absol> bruh: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#786 [17:06] <mattym> bruh, Though it should be noted, the Java minecraft installs for you, is installed in such a way that is only available to use by the game.
#787 [17:07] * ImRoofus [webchat@107-146-128-19.res.bhn.net] has joined #minecrafthelp
#788 [17:07] <bruh> the thing is I haven't installed any mods yet. The problem seems to be that there are things missing in the original minecraft. On my old computer this worked fine and I don't think I needed to install Java or anything like that
#789 [17:07] * WaLLyJE [webchat@host-184-166-160-46.glt-wy.client.bresnan.net] has joined #minecrafthelp
#790 [17:07] <mattym> bruh, There is not meant to be a mods folder in an unmodded game.
#791 [17:07] <mattym> bruh, And if another program needs Java, you need to install it.
#792 [17:08] <WaLLyJE> I can't get my mindcraft game to load. It freezes up when i downloads world. Do I need to download something? I was able to play the first day but not after that
#793 [17:08] <mattym> WaLLyJE, Do you get any sort of message when it stops working?
#794 [17:09] <WaLLyJE> It just wont respond
#795 [17:09] <mattym> ??> WaLLyJE tools/hjt
#796 [17:09] <Absol> WaLLyJE: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#797 [17:09] <Absol> WaLLyJE: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#799 [17:11] * ZeroTahibana [webchat@dsl-dhcp-katytxxchrc-64-92-40-8.consolidated.net] has joined #minecrafthelp
#800 [17:11] <ZeroTahibana> My Minecraft Java Edition crashes on startup.
#801 [17:12] <mattym> ??> ZeroTahibana launcher/log
#802 [17:12] <Absol> ZeroTahibana: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#803 [17:12] <ZeroTahibana> Thank you
#804 [17:14] * ZeroTahibana [webchat@dsl-dhcp-katytxxchrc-64-92-40-8.consolidated.net] has quit. (Client Quit)
#805 [17:21] * bruh [webchat@c-73-126-79-143.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#806 [17:22] <WaLLyJE> ok heres he link https://paste.ubuntu.com/p/rzRKH2w28P/
#807 [17:22] <mattym> WaLLyJE, That was not the log you were instructed to get.
#808 [17:24] * JWare [webchat@072-190-076-244.res.spectrum.com] has joined #minecrafthelp
#809 [17:25] <JWare> Hello, I cannot log into my account at minecraft.net on my computer and keep getting these errors in the console
#810 [17:25] <mattym> JWare, What errors?
#811 [17:26] <JWare> Failed to load resource: the server responded with a status of 401 (Unauthorized)
#812 [17:26] <JWare> authserver.mojang.com/authenticate:1 Failed to load resource: net::ERR_CERT_COMMON_NAME_INVALID
#813 [17:26] <JWare> login.91d4eee28ce2.js:1 Uncaught (in promise) TypeError: Failed to fetch
#814 [17:26] <mattym> ??> JWare tools/hjt
#815 [17:26] <Absol> JWare: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#816 [17:26] <Absol> JWare: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#817 [17:29] <WaLLyJE> is this the right one https://paste.ubuntu.com/p/n8nrzd6cXM/
#818 [17:30] * ZeroTahibana [webchat@dsl-dhcp-katytxxchrc-64-92-40-8.consolidated.net] has joined #minecrafthelp
#819 [17:30] <mattym> WaLLyJE, Yes one moment.
#820 [17:31] <mattym> ??> WaLLyJE av/adwcleaner
#821 [17:31] <Absol> WaLLyJE: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#822 [17:31] <Absol> WaLLyJE: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#823 [17:31] <JWare> ok
#824 [17:31] <ZeroTahibana> Hello, my Minecraft (Im trying to use Java) crashes on startup. I have already spoken to someone about this but I accidentally closed out of the chat
#825 [17:32] <ZeroTahibana> Im trying to log into my Minecraft account now
#826 [17:32] <mattym> ZeroTahibana, Did you get the log you were asked for, or do you need the instructions again?
#827 [17:32] <ZeroTahibana> Ive almost got it yes, it may take a minute though, sorry
#828 [17:33] * ZeroTahibana [webchat@dsl-dhcp-katytxxchrc-64-92-40-8.consolidated.net] has quit. (Client Quit)
#829 [17:34] * Little_kirsten5 [webchat@pool-108-44-207-55.clppva.fios.verizon.net] has joined #minecrafthelp
#830 [17:35] <Little_kirsten5> Hello. I am having error messages every time i play in a realm. may i have help?
#831 [17:35] <mattym> Little_kirsten5, What is the message?
#832 [17:35] <Little_kirsten5> something about a render issue
#833 [17:36] <mattym> Little_kirsten5, Please provide the full exact message.
#834 [17:36] <Little_kirsten5> alright give me a second
#835 [17:36] <JWare> Absol https://paste.ubuntu.com/p/zYymBSKdTd/
#836 [17:37] <mattym> ??> JWare info/mcleaks
#837 [17:37] <Absol> JWare: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#838 [17:37] <Absol> JWare: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#839 [17:37] <mattym> ??> JWare win/hosts/edit
#840 [17:37] <Absol> JWare: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#841 [17:37] <Absol> JWare: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#842 [17:43] <JWare> I've opened it now what do I do?
#843 [17:43] <mattym> JWare, Read what Absol told you to do.
#844 [17:44] * The_Wolf_Sisters [webchat@dsl-dhcp-katytxxchrc-64-92-40-8.consolidated.net] has joined #minecrafthelp
#845 [17:45] <The_Wolf_Sisters> Hi! Minecraft crashes right before it finishes loading so I havent gotten to play yet
#846 [17:45] <The_Wolf_Sisters> Is there anyway you could help?
#847 [17:45] <mattym> The_Wolf_Sisters, Get the log you were asked for.
#848 [17:45] <JWare> Thank you, You guys were a big help seriously. Good bye
#849 [17:45] <The_Wolf_Sisters> Ok
#850 [17:45] <The_Wolf_Sisters> https://paste.ubuntu.com/p/b2gft8ks62/
#851 [17:46] * JWare [webchat@072-190-076-244.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#852 [17:46] <mattym> ??> The_Wolf_Sisters win/dxdiag
#853 [17:46] <Absol> The_Wolf_Sisters: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#854 [17:47] <The_Wolf_Sisters> Ok, thanks!
#855 [17:47] * socorrokk [webchat@186.208.250.238.pbnettelecom.com.br] has joined #minecrafthelp
#856 [17:48] <The_Wolf_Sisters> Im trying to get it, Im almost done I think
#857 [17:50] <The_Wolf_Sisters> https://paste.ubuntu.com/p/h5jQqjb2BJ/
#858 [17:50] <mattym> The_Wolf_Sisters, That computer is too old and below the requirements for the game.
#859 [17:51] <The_Wolf_Sisters> Oh gosh, Im so dumb! Thank you for your help!
#860 [17:51] * The_Wolf_Sisters [webchat@dsl-dhcp-katytxxchrc-64-92-40-8.consolidated.net] has quit. (Quit: webchat.esper.net)
#861 [17:52] <Little_kirsten5> I dont know if youre still here but the message says "Game crashed whilst rendering entity in world"
#862 [17:52] * bobbie [webchat@CPEbc4dfb28c803-CMbc4dfb28c800.cpe.net.cable.rogers.com] has joined #minecrafthelp
#863 [17:52] <bobbie> my minecraft says unable to access file
#864 [17:54] <Little_kirsten5> may i have some help? I am getting a message that says Game crashed whilst rendering entity in world
#865 [17:54] * poper212 [webchat@cpc100748-sgyl37-2-0-cust217.18-2.cable.virginm.net] has joined #minecrafthelp
#866 [17:54] <mattym> bobbie, What is the exact message?
#867 [17:54] <mattym> Little_kirsten5, Is it only with that one world/realm?
#868 [17:54] <Little_kirsten5> no, its with multiple
#869 [17:55] <mattym> ??> Little_kirsten5 win/reinst
#870 [17:55] <Absol> Little_kirsten5: You may need to reinstall the locally installed files that Minecraft puts into place.
#871 [17:55] <Absol> Little_kirsten5: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#872 [17:55] <bobbie> Error details: The file or directory is corrupted and unreadable.
#873 [17:55] <bobbie> Filename on disk: 35f0b3c9c462a6c21ec213fbda2437a0e6427883
#874 [17:55] <bobbie> Path: C:\Users\bayan\AppData\Roaming\.minecraft\assets\objects\35\35f0b3c9c462a6c21ec213fbda2437a0e6427883
#875 [17:56] <bobbie> exists: true
#876 [17:56] <poper212> Hey, does anyone know if there is a way to find out what email is paired with your account?
#877 [17:56] <mattym> bobbie, What was the first line, should be titled "Name"
#878 [17:56] <mattym> poper212, Is your account unmigrated?
#879 [17:56] <bobbie> the first line is this
#880 [17:56] <bobbie> URL: https://resources.download.minecraft.net/35/35f0b3c9c462a6c21ec213fbda2437a0e6427883
#881 [17:57] <bobbie> nothing that says name
#882 [17:57] <mattym> bobbie, There isn't anything in the error that states the name of the file its having the issue with?
#883 [17:58] * poper212 [webchat@cpc100748-sgyl37-2-0-cust217.18-2.cable.virginm.net] has quit. (Client Quit)
#884 [17:58] <bobbie> Error details: The file or directory is corrupted and unreadable.
#885 [17:58] <bobbie> Filename on disk: 35f0b3c9c462a6c21ec213fbda2437a0e6427883
#886 [17:58] <mattym> ??> bobbie tools/hjt
#887 [17:58] <Absol> bobbie: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#888 [17:58] <Absol> bobbie: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#889 [18:01] <bobbie> https://paste.ubuntu.com/p/7KMBtY2q8X/
#890 [18:01] <mattym> ??> bobbie win/reinst
#891 [18:01] <Absol> bobbie: You may need to reinstall the locally installed files that Minecraft puts into place.
#892 [18:01] <Absol> bobbie: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#893 [18:02] <bobbie> i uninstalled minecraft and re installed it and it did nothing
#894 [18:03] <mattym> bobbie, Make sure you do it the way Absol instructed.
#895 [18:04] <bobbie> just did it
#896 [18:04] <bobbie> same result
#897 [18:06] <mattym> ??> bobbie av/adwcleaner
#898 [18:06] <Absol> bobbie: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#899 [18:06] <Absol> bobbie: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#900 [18:06] * Ozl [webchat@c-73-65-220-10.hsd1.ut.comcast.net] has joined #minecrafthelp
#901 [18:06] <bobbie> sounds good
#902 [18:08] <Ozl> Hi I'm playing on 1.13.2 and all my servers are working fine expect for one server. My friend owns it and the host is ServerMiner. io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information <-- This is the error message I get. I've tried everything from disabling my firewall, making sure MC is allowed i
#903 [18:08] <Ozl> n my firewall, deleting all versions, reinstalling MC, restarting computer, and restarting my router. It's really frustrating and I have no idea what is causing this.
#904 [18:08] <mattym> Ozl, Its a network issue. All you can do is try again at another time.
#905 [18:09] <Ozl> There's nothing I can do? It's been happening for weeks
#906 [18:10] <mattym> Ozl, Yeah, a timeout just means you are not making a stable connection.
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#909 [18:12] <bobbie> back
#910 [18:13] <mattym> bobbie, Try to launch the game again.
#911 [18:16] <bobbie> seemed to work
#912 [18:16] <bobbie> hopefully itll keep working lol
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#918 [18:44] <Jason> Hello?
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#920 [18:47] <Sean> When I try to launch minecraft, I get this error: Failed to download file. 1.14.1.jar
#921 [18:47] <Sean> I hope someone knows how to fix this, I can't find anything online
#922 [18:48] <Sean> I reinstalled and still see the problem
#923 [18:49] <Lurks> Sean If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#924 [18:50] <Sean> ok - thanks!!! I'll try
#925 [18:53] * bloop [webchat@pool-100-8-75-220.nwrknj.fios.verizon.net] has joined #minecrafthelp
#926 [18:53] <bloop> hello
#927 [18:54] <bloop> i lost access to my email and i forgot my password
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#929 [19:02] * nateous [webchat@dsl-208-102-218-12.fuse.net] has joined #minecrafthelp
#930 [19:04] <nateous> I keep getting kicked off of my paid realms server with a message that I've been kicked by the operator, MAC, 1.14 (1.14.1?) I just created a new world in slot three.
#931 [19:08] * nateous [webchat@dsl-208-102-218-12.fuse.net] has quit. (Quit: webchat.esper.net)
#932 [19:12] * Petrifies [webchat@c-73-231-28-87.hsd1.ca.comcast.net] has joined #minecrafthelp
#933 [19:12] <Petrifies> hello i need help i cant change my password
#934 [19:12] <Petrifies> the email is not coming in my inbox
#935 [19:12] <Petrifies> ive checked spam and everywhere
#936 [19:13] <Lurks> Petrifies you'll have to contact mojang support unfortunately
#937 [19:13] <Petrifies> oh
#938 [19:14] <Petrifies> i have its been like a week tho they havent responded
#939 [19:14] * nateous [webchat@dsl-208-102-218-12.fuse.net] has joined #minecrafthelp
#940 [19:14] <Petrifies> how long does it usually take?
#941 [19:14] <nateous> it seems to be seconds, like less than one minute
#942 [19:15] <nateous> i saw that this was an issue before, in 1.12, but others seem to be having this issue too, I was hoping there was a simple fix, like is there something each client needs to do first?
#943 [19:16] <tyteen4a03> Petrifies: currently, a month
#944 [19:19] * Brayden3 [webchat@76-234-47-226.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#945 [19:20] <Brayden3> My realms world deleted itself and I there has been no instances of this that Ive seen on the internet, I would like to recover my world but I don't know if it's even possible
#946 [19:24] <tyteen4a03> ??> Brayden3 account/send-email
#947 [19:24] <Absol> Brayden3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#948 [19:24] <Absol> Brayden3: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#949 [19:24] <tyteen4a03> nateous: there are no other OPs besides you, correct?
#950 [19:25] * Krev [webchat@201-208-112-51.genericrev.cantv.net] has joined #minecrafthelp
#951 [19:25] <nateous> no, just me, i've only invited my kids and one of their friends
#952 [19:25] <nateous> tyteen4a03 just me
#953 [19:25] <tyteen4a03> nateous: what's the full error?
#954 [19:26] <nateous> tyteen4a03 let me just back on and screen grab it
#955 [19:26] <Krev> necesito ayuda con minecraft, donde me sale un error y no puedo jugar
#956 [19:26] * Little_kirsten5 [webchat@pool-108-44-207-55.clppva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#957 [19:27] <tyteen4a03> ??> Krev lang/es
#958 [19:27] <Absol> Krev: En esta sala de chat solo hablamos ingles. Por favor escriba en ingles o use un traductor como https://translate.google.com/#es/en
#959 [19:27] * Krev [webchat@201-208-112-51.genericrev.cantv.net] has quit. (Client Quit)
#960 [19:29] <nateous> tyteen4a03 so haven't been kicked yet, but did noticed that my inv is empty now
#961 [19:29] * kesyntre [webchat@99-77-88-255.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#962 [19:29] <nateous> tyteen4a03 i just created the world tonight, then gave everyone diamond armor (kids these days), perhaps the realm needed more time to boot up?
#963 [19:30] <tyteen4a03> sorry not very sure what
#964 [19:30] <tyteen4a03> 's happening here
#965 [19:30] <tyteen4a03> not too versed in realms
#966 [19:31] <nateous> i'll keep trying, if i figure anything out of value i'll post it here, can people see history?
#967 [19:31] <tyteen4a03> yes
#968 [19:31] <nateous> ok
#969 [19:31] <nateous> thanks!
#970 [19:31] <kesyntre> Hi there. Looks like someone has jumped into my account and migrated it, and reset the email address to something I cannot access or even own. I've filed a help request, but it has been almost two weeks and I haven't heard back. Anyone have any ideas that will get me crafting again soon?
#971 [19:31] <tyteen4a03> kesyntre: current waiting time is about a month
#972 [19:31] <kesyntre> *internal swearing ensues*
#973 [19:31] <kesyntre> *internal swearing ensues*
#974 [19:32] * nateous [webchat@dsl-208-102-218-12.fuse.net] has left #minecrafthelp
#975 [19:32] <kesyntre> Any idea why the wait is so long?
#976 [19:32] <tyteen4a03> kesyntre: lack of staff because of previous flu season apparently
#977 [19:32] <tyteen4a03> they're still quite behind
#978 [19:33] <kesyntre> Rats. Well, thanks for letting me know.
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#982 [19:39] <HeyItsAfro> Hi. I'm having some problems buying Minecraft. Whenever I try to buy it online, I always seem to bump into the same error message. I've tried using two debit cards, one being a gift card, and tried using two browsers for both cards (Google Chrome and Internet Edge). I've had no luck with any of my attempts and was wondering if I could have any live
#983 [19:39] <HeyItsAfro> help with this before the sales went down.
#984 [19:40] <tyteen4a03> HeyItsAfro: prepaid gift cards won't work with Minecraft for fraud prevention
#985 [19:40] <tyteen4a03> HeyItsAfro: you might need to call up your bank and have them allow International Transactions, or just use PayPal
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#992 [20:18] * Nick [webchat@90.ip-54-38-52.eu] has joined #minecrafthelp
#993 [20:18] <Nick> I’m unable to d
#994 [20:19] * Nick is now known as Guest7405
#995 [20:19] <Guest7405> im unable to start the minecraft launcher
#996 [20:19] <Guest7405> nick
#997 [20:20] * Guest7405 [webchat@90.ip-54-38-52.eu] has quit. (Client Quit)
#998 [20:20] * Nick [webchat@90.ip-54-38-52.eu] has joined #minecrafthelp
#999 [20:21] <Nick> I’m unable to start the mincraft launcher
#1000 [20:21] * Nick is now known as Guest18538
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#1004 [20:36] <flair> hello, i received an e-mail stating my account had been migrated to a mojang account, and that if I had not requested it, to contact help. I am now unable to log in
#1005 [20:38] <Lurks> flair you'll have to contact mojang support, do you need the link?
#1006 [20:38] <flair> no, that's ok, just wondering if i could avoid it, thanks anyways
#1007 [20:51] * blord [webchat@99-181-12-197.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1008 [20:52] <blord> When I try to download the windows 10 version of minecraft it only downloads the demo, even though I used my redemption code. How do i get the full game?
#1009 [20:54] <Lurks> blord have you tried relog in? are you on the correct email account?
#1010 [20:55] * XxPunkKatxX [webchat@static-host-66-18-44-203.epbinternet.com] has joined #minecrafthelp
#1011 [20:56] <blord> The microsoft store says I own the game
#1012 [20:57] <XxPunkKatxX> Hello, I can not connect to another player's worlds and he can't connect to mine and we don't know why. We only got the game so we could play with each other. We can connect to other players just not each other
#1013 [21:04] <XxPunkKatxX> Every time we try to connect it says "Unable to connect to World"
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#1015 [21:14] * Tay [webchat@137.142.187.223] has joined #minecrafthelp
#1016 [21:15] <Tay> Hello! Once I launch, the red bar under the Mojang symbol gets to a little over 3/4 done then stops responding. I've reinstalled and replaced my files with a friend's, neither worked.
#1017 [21:17] <Lurks> Tay could be causes by virus, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#1018 [21:17] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and launch minecraft
#1019 [21:18] <Tay> Thanks!
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#1021 [21:21] * ItsCristianPvP_987 [webchat@Dinamic-BA-RES-191-88-5-62.tigoune.com.co] has joined #minecrafthelp
#1022 [21:22] <ItsCristianPvP_987> my e-mail and password were stolen
#1023 [21:22] <ItsCristianPvP_987> i only have mi id transaction
#1024 [21:23] <Lurks> ItsCristianPvP_987 cool, you can recover your account with that, contact mojang support
#1025 [21:23] * Tay [webchat@137.142.187.223] has joined #minecrafthelp
#1026 [21:23] <Tay> It worked. Thank you.
#1027 [21:23] <ItsCristianPvP_987> sure?
#1028 [21:24] <Lurks> Tay nice, have fun
#1029 [21:25] <Tay> Thanks!
#1030 [21:25] <Lurks> ItsCristianPvP_987 yes as it proves you the account, https://help.mojang.com/customer/portal/articles/361483
#1031 [21:28] * ISoLo17 [webchat@cpe-172-119-118-185.socal.res.rr.com] has joined #minecrafthelp
#1032 [21:28] <ISoLo17> Help
#1033 [21:28] <ISoLo17> My minecraft is broken
#1034 [21:29] * mitch [webchat@054122a7.skybroadband.com] has joined #minecrafthelp
#1035 [21:29] <mitch> hello
#1036 [21:30] <ISoLo17> hello
#1037 [21:30] * mitch [webchat@054122a7.skybroadband.com] has quit. (Client Quit)
#1038 [21:30] <ISoLo17> oh no
#1039 [21:30] <Lurks> ISoLo17 how broken?
#1040 [21:30] <ISoLo17> whenever i boot into launcher
#1041 [21:30] <ISoLo17> i click on
#1042 [21:31] <ISoLo17> play
#1043 [21:31] <ISoLo17> on latest 1.14.1
#1044 [21:31] <ISoLo17> but then it says game not responfing
#1045 [21:31] <ISoLo17> i just got the game
#1046 [21:31] <Lurks> ISoLo17 does it happen on other versions?
#1047 [21:31] <ISoLo17> idk
#1048 [21:31] <ISoLo17> i bareley got it
#1049 [21:32] <ISoLo17> and i even reinstalled the launcher and everything
#1050 [21:32] <Lurks> ISoLo17 hm sounds like viruses the cause, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#1051 [21:32] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and then try launch minecraft
#1052 [21:33] <ISoLo17> ok thanks
#1053 [21:34] <ISoLo17> ill check back in a bit
#1054 [21:35] * ISoLo17 [webchat@cpe-172-119-118-185.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
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#1056 [21:36] * ItsCristianPvP_987 [webchat@Dinamic-BA-RES-191-88-5-62.tigoune.com.co] has left #minecrafthelp
#1057 [21:40] * ISoLo17 [webchat@cpe-172-119-118-185.socal.res.rr.com] has joined #minecrafthelp
#1058 [21:42] <ISoLo17> ok thanks it worked
#1059 [21:42] <Lurks> ISoLo17 woooooo, enjoy
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#1066 [22:24] <luke> hey sorry to be annoying but i reaaly wanna have a go at this game again
#1067 [22:25] <luke> i bought it in probably like 2012-2013 but cant log in i dont remember my log in details
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#1069 [22:39] * Paralyzzer [webchat@c-73-41-252-32.hsd1.ca.comcast.net] has joined #minecrafthelp
#1070 [22:39] <Paralyzzer> hello
#1071 [22:40] <Paralyzzer> I need help my Minecraft its not loading because of old drivers. https://paste.ubuntu.com/p/wxPWxjm6w2/
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#1073 [22:58] * Ethan [webchat@pa49-197-21-228.pa.qld.optusnet.com.au] has joined #minecrafthelp
#1074 [22:59] <Ethan> I had an old minecraft account that I am unable to access and download minecraft on this device
#1075 [23:00] * Ethan [webchat@pa49-197-21-228.pa.qld.optusnet.com.au] has quit. (Client Quit)
#1076 [23:06] * hazelsgay [webchat@cpe-24-28-73-24.austin.res.rr.com] has joined #minecrafthelp
#1077 [23:07] <hazelsgay> Hey, I haven't played Minecraft in years and I can't remember which email I attached my account to when that was required. Is there a way to figure out what email is attached to my account?
#1078 [23:07] * Ethan [webchat@pa49-197-21-228.pa.qld.optusnet.com.au] has joined #minecrafthelp
#1079 [23:07] <Ethan> unable to log into my old minecraft account and unable to download minecraft on my new mac
#1080 [23:08] * Ethan [webchat@pa49-197-21-228.pa.qld.optusnet.com.au] has quit. (Client Quit)
#1081 [23:53] * renannnszns [webchat@187-79-99-172.user.veloxzone.com.br] has joined #minecrafthelp
#1082 [23:53] <renannnszns> preciso de ajuda com meu nick
#1083 [23:54] <renannnszns> I need help with my nick
#1084 [23:54] <renannnszns> someone?
#1085 [23:58] <renannnszns> a
#1086 [23:58] <renannnszns> a
#1087 [23:58] <renannnszns> a
#1088 [23:58] <renannnszns> a