#1 [01:05] * alpaquinho_12 [webchat@191-205-34-8.user.vivozap.com.br] has joined #minecrafthelp
#2 [01:07] <alpaquinho_12> Unable to save download
#3 [01:08] * chanyeol [webchat@110.144.71.147] has joined #minecrafthelp
#4 [01:09] <chanyeol> Hi, I can't connect to any multiplayer servers including servers like Hypixel. Can anyone help?
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#6 [02:02] * myself [webchat@87.116.3.180] has joined #minecrafthelp
#7 [02:02] <myself> hey
#8 [02:03] <myself> are there anyone here
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#10 [02:27] * Noobily [webchat@134.28.84.69.static.srtnet.com] has quit. (Quit: webchat.esper.net)
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#12 [02:45] <co-co> how do I take screenshots in Minecraft for the kindle fire?
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#14 [04:27] * OME [webchat@152.93.32.192] has joined #minecrafthelp
#15 [04:29] <OME> I have a minecraft account that i bought in 2011, i just realized that the date of birth says "23.06.2011", it was meant to say 23.06.2001. Is it possible to change that.
#16 [04:33] <Esmeralda> I play the ordinary java edition, without mods. Yesterday I was asked to backup my world before I went in... I did so, and the game worked as usual. But now it crashes every 20 mins or so.. it also crashes if I try to enter the underworld a second time, without going out and going back in to the world... Is there some bug? Why was I asked to back i
#17 [04:33] <Esmeralda> t up...was there som new minor update that changed something? the only other time I was asked to backup was when the 1.14 update was installed...
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#21 [04:53] * Apple [webchat@dsl-trebng12-b04888-107.dhcp.inet.fi] has joined #minecrafthelp
#22 [04:54] <Apple> Hi. My Minecraft weather is kind of bugged. Sun moves for few seconds and then resets and I do not really know what to do
#23 [04:59] <Apple> It Works well otherwise, but the weather is just like that. I have tried to restart and all
#24 [05:03] * Esmeralda [webchat@ti0013a400-1849.bb.online.no] has quit. (Quit: webchat.esper.net)
#25 [05:40] * sophiaA [webchat@180.191.154.158] has joined #minecrafthelp
#26 [05:43] <sophiaA> Hi I recently just re downloaded my Minecraft in my Mac because I hear about the new updates everything went just fine but when I tried to download it on my other windows laptop it wouldn't let me every time that I tried to click update it would always say error
#27 [05:45] <sophiaA> Do I need to delete my minecraft on m Mac in order for me to play it on my windows laptop?
#28 [06:03] * brandon [webchat@bb116-14-122-72.singnet.com.sg] has joined #minecrafthelp
#29 [06:03] <brandon> hello
#30 [06:03] <brandon> r u a bot?
#31 [06:03] <brandon> or a real person
#32 [06:05] <brandon> ok anyways my problem, my launcher sasy unable to locate java runtime. i have deleted all the nessaccasy files and i started my miencraft launcher. but when i reacehd 3mb left, it crashed agane. i do not know why this is happening so pls PLS help me thx
#33 [06:05] <brandon> pls rpely asap
#34 [06:06] <brandon> and before this hapopened, my minecraft would crash when i enter a sever and say java binary platform se stopped working
#35 [06:20] * Beauseant [webchat@31-151-15-19.dynamic.upc.nl] has joined #minecrafthelp
#36 [06:20] <Beauseant> hello
#37 [06:22] <Beauseant> recently i wanted to play minecraft but after clicking play in the launcher the game doesnt even open and the launcher olny says "game crash"
#38 [06:25] <brandon> oh other ppl can also type here LOL
#39 [06:25] <Beauseant> yeah
#40 [06:25] <Beauseant> its an open chat i think so that other players can help
#41 [06:29] <brandon> so do u know how to help me
#42 [06:29] <brandon> java runtime
#43 [06:29] <brandon> lol
#44 [06:30] * brandon [webchat@bb116-14-122-72.singnet.com.sg] has quit. (Quit: webchat.esper.net)
#45 [06:36] * Lord_of_Life_ [~Lord@77.28.171.250] has joined #minecrafthelp
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#47 [06:36] <Greymagic27> Beauseant, Hey. Let's take a look at the crash report:
#48 [06:37] * Starminevirus [webchat@87-50-141-14-cable.dk.customer.tdc.net] has joined #minecrafthelp
#49 [06:37] <Greymagic27> ??> Beauseant launcher/log
#50 [06:37] <Absol> Beauseant: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#51 [06:37] <Beauseant> oke wait
#52 [06:37] * Starminevirus [webchat@87-50-141-14-cable.dk.customer.tdc.net] has quit. (Client Quit)
#53 [06:38] * Lord_of_Life [~Lord@46.217.157.136] has quit. (Ping timeout: 189 seconds)
#54 [06:39] <Beauseant> https://paste.ubuntu.com/p/kKczdCpzS7/
#55 [06:40] <Beauseant> is this oke?
#56 [06:40] <Greymagic27> ??> Beauseant win/reinst
#57 [06:40] <Absol> Beauseant: You may need to reinstall the locally installed files that Minecraft puts into place.
#58 [06:40] <Absol> Beauseant: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#59 [06:41] <Greymagic27> Beauseant, Wait sorry, wrong steps
#60 [06:41] <Greymagic27> ??> Beauseant win/reinst/full
#61 [06:41] <Absol> Beauseant: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#62 [06:41] <Absol> Beauseant: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#63 [06:41] <Greymagic27> When reinstalling it, check the install directory. Also check the user that its installing to
#64 [06:43] <Beauseant> oke so now im gonna restart my computer
#65 [06:43] <Beauseant> but how do i get back to this chat tho?
#66 [06:43] <Greymagic27> Beauseant, The same way you got here in the first place :P
#67 [06:44] <Beauseant> yeah but it wont be the same chat right?
#68 [06:44] <Greymagic27> It will be the same chat, I'll still be here
#69 [06:44] <Beauseant> oke then im gonna restart it
#70 [06:45] * Beauseant [webchat@31-151-15-19.dynamic.upc.nl] has quit. (Quit: webchat.esper.net)
#71 [06:50] * Beauseant [webchat@31-151-15-19.dynamic.upc.nl] has joined #minecrafthelp
#72 [06:50] <Beauseant> im back
#73 [06:50] <Greymagic27> Welcome back. May I ask what your windows username is?
#74 [06:52] <Beauseant> after restarting i was suppose to download minecraft again right?
#75 [06:52] <Greymagic27> Beauseant, Yes please
#76 [06:53] <Greymagic27> May I ask what your windows username is?
#77 [06:54] <Beauseant> i dont know what my windows username is
#78 [06:55] <Beauseant> oke i have fully installed it and opened the launcher what do i do now?
#79 [06:56] <Greymagic27> Beauseant, Try to launch minecraft now
#80 [06:58] <Beauseant> oke the same thing happened
#81 [06:58] <Beauseant> nothing changed ;(
#82 [06:59] <Greymagic27> Beauseant, Can you check your install directory for minecraft?
#83 [06:59] <Beauseant> i made a folder directly on C:\
#84 [07:00] <Beauseant> C:\Minecraft
#85 [07:00] <Beauseant> i installed it directly in that
#86 [07:00] <Greymagic27> Beauseant, Install it again and leave the install directory how it is. I want to see if it's related to where you saved it:
#87 [07:01] <Beauseant> do i need to restart my computer again?
#88 [07:01] <Greymagic27> ??> Beauseant launcher/reinst/win
#89 [07:01] <Absol> Beauseant: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#90 [07:01] <Absol> Beauseant: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#91 [07:02] <Beauseant> also i dont know if it matters but im playing the demo. i wanted to test if the game would work before i would download it
#92 [07:02] <Greymagic27> That's fine, it shouldn't effect anything
#93 [07:06] <Beauseant> oke i have installed it without chainging the path
#94 [07:07] <Beauseant> changing*
#95 [07:08] * Zani [webchat@90.255.87.216] has joined #minecrafthelp
#96 [07:11] <Beauseant> oke it didnt woek
#97 [07:11] <Beauseant> work* :(
#98 [07:11] <Greymagic27> Beauseant, Can you see if you can find out your windows username for me?
#99 [07:12] <Beauseant> how can you find that?
#100 [07:12] <Beauseant> and for what if i can ask?
#101 [07:13] <Greymagic27> Beauseant, I think this issue is caused by your windows name having non ascii characters in
#102 [07:13] <Greymagic27> Beauseant, This may help: https://support.office.com/en-us/article/do-you-need-help-locating-your-computer-name-00384381-8aa9-4398-b81b-475f09fed618
#103 [07:14] <Beauseant> i think its just called beauseant but i will check it to be sure
#104 [07:16] <Beauseant> its my computer name is: DESKTOP-8I093A0
#105 [07:17] <Greymagic27> Beauseant, I needed the windows name, not the computer name. It's my bad for linking the wrong steps :P
#106 [07:17] <Greymagic27> Does this windows username ring any bells? High-Maxed Gaming
#107 [07:17] <Beauseant> oh sorry
#108 [07:17] <Beauseant> jes
#109 [07:17] <Beauseant> yes
#110 [07:18] <Beauseant> i think thats it
#111 [07:18] <Greymagic27> ??> Beauseant win/!
#112 [07:18] <Absol> Beauseant: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#113 [07:18] <Absol> Beauseant: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#114 [07:19] <Beauseant> oke so it has an !, how do i change that? i cant just rename the folder
#115 [07:19] <Greymagic27> Beauseant, Your username has a - which could be causing your issue. Read the link Absol sent :)
#116 [07:26] <Beauseant> my user name is beauseant
#117 [07:26] <Beauseant> only that folder has that name
#118 [07:26] * Bang-Pizza [webchat@lfbn-1-4070-66.w86-233.abo.wanadoo.fr] has joined #minecrafthelp
#119 [07:27] <Bang-Pizza> hi
#120 [07:27] <Bang-Pizza> i've a problem
#121 [07:27] <Greymagic27> Beauseant, Can you send the full directory name of where minecraft is installed?
#122 [07:27] <Greymagic27> Bang-Pizza, Hey. What's the issue?
#123 [07:27] <Bang-Pizza> i had lost ask to questions for reload the password
#124 [07:28] <Bang-Pizza> help me pls
#125 [07:28] <Greymagic27> Bang-Pizza, Have you emailed mojang support?
#126 [07:28] <Bang-Pizza> nop
#127 [07:28] <Greymagic27> Bang-Pizza, You'll need to email them and ask them to reset your password for you:
#128 [07:28] <Greymagic27> ??> Bang-Pizza account/send-email
#129 [07:28] <Absol> Bang-Pizza: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#130 [07:28] <Absol> Bang-Pizza: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#131 [07:29] <Bang-Pizza> ok but i've send it, just it takes how times?
#132 [07:29] <Greymagic27> Bang-Pizza, See this link: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#133 [07:30] <Beauseant> when asked to change the install directory i left it on the default: C:\Program Files (x86)\Minecraft Launcher
#134 [07:31] <Greymagic27> Beauseant, Is the folder called 'minecraft launcher' or 'minecraft'
#135 [07:31] <Beauseant> and the the place where all the other stuff is downloaded is on: C:\Users\High-Maxed Gaming!\AppData\Roaming\.minecraft
#136 [07:31] <Beauseant> minecraft launcher
#137 [07:32] <Beauseant> it whas called that automatically
#138 [07:32] <Greymagic27> Beauseant, That's why your minecraft is breaking. Due to the - and ! in your windows name
#139 [07:32] <Greymagic27> ??> Beauseant win/!
#140 [07:32] <Absol> Beauseant: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#141 [07:32] <Absol> Beauseant: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#142 [07:32] <Greymagic27> Read the link and follow the steps that you need to follow
#143 [07:33] <Beauseant> yes i know that BUT my username is beauseant and only that folder is called that way and i cant change the name of the folder
#144 [07:34] <Greymagic27> Beauseant, The user that you've installed minecraft on is called 'high-maxed gaming!'
#145 [07:34] <Beauseant> is there a way i can send you a picture or something?
#146 [07:34] <Greymagic27> ??> Beauseant imgur
#147 [07:34] <Absol> Beauseant: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#148 [07:36] <Beauseant> https://imgur.com/xfqkSdw
#149 [07:36] <Beauseant> here
#150 [07:36] <Greymagic27> Beauseant, Follow the steps on the link to change the working directory of minecraft
#151 [07:37] * XionioX [webchat@46.96.31.183] has joined #minecrafthelp
#152 [07:37] <Beauseant> i cant
#153 [07:37] <Greymagic27> Why not?
#154 [07:37] <Greymagic27> Oh I see, It's not there :P
#155 [07:37] <Beauseant> yep
#156 [07:38] <Greymagic27> https://minecraftirc.net/support-articles/changing-working-directory/
#157 [07:39] <Greymagic27> For some reason the hyperlink isn't working
#158 [07:39] <Greymagic27> Oh I see, it's got a typo
#159 [07:41] <XionioX> Привет, мне очень нужна ваша помощь я немогу запустить Minecraft 1.14.1 и 1 14 из-за old Intel Integrated чипа Intel, он запускал игру до появления нового рендеринга в minecraft 1.14 детально https://bugs.mojang.com/browse/MC-149112
#160 [07:41] <XionioX> Hi, I really need your help I can't run Minecraft 1.14.1 and 1 14 because of the old Intel Integrated Intel chip, it ran the game before the new rendering in minecraft 1.14 in detail https://bugs.mojang.com/browse/MC-149112
#161 [07:42] <Greymagic27> XionioX, There isn't anything we can do. You'll only be able to play 1.13.2 and lower
#162 [07:42] <XionioX> (
#163 [07:43] * Bang-Pizza [webchat@lfbn-1-4070-66.w86-233.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#164 [07:44] * tfsb [~tfsb@124.67.20.1] has joined #minecrafthelp
#165 [07:45] <Beauseant> if i change the directory do i need to move the file that are normally in appdata to an other location
#166 [07:45] <Greymagic27> Beauseant, You shouldn't need to
#167 [07:46] <Beauseant> what is the directory then?
#168 [07:46] <Greymagic27> Beauseant, What's in the 'start in' box?
#169 [07:46] <Beauseant> because you have the files that you choose the location of
#170 [07:47] <Beauseant> and you have the files that get downloaded automatically
#171 [07:48] <Greymagic27> Beauseant, Set the work directory to %programdata% like the tutorial says for now
#172 [07:48] <Beauseant> aah
#173 [07:48] <Beauseant> i thaught that that was just an example
#174 [07:51] <Beauseant> thought*
#175 [07:51] * Kizior01 [webchat@user-188-33-150-154.play-internet.pl] has joined #minecrafthelp
#176 [07:51] * Kizior01 [webchat@user-188-33-150-154.play-internet.pl] has quit. (Client Quit)
#177 [07:54] <Beauseant> YYYYYYYYYEEEEESSSSSSSSSSSSS
#178 [07:54] <Beauseant> THANK YOU
#179 [07:54] <Beauseant> IT FINALLY WORKS
#180 [07:55] <Greymagic27> Beauseant, No problem! Enjoy playing :)
#181 [07:55] <Beauseant> now im gonna buy the game
#182 [07:55] <Beauseant> i cant thank you enough man
#183 [07:55] <Beauseant> holy shit im so happy
#184 [07:55] <Absol> Beauseant: Please keep it civil
#185 [07:57] <Beauseant> thanks
#186 [07:57] * Beauseant [webchat@31-151-15-19.dynamic.upc.nl] has quit. (Quit: webchat.esper.net)
#187 [08:09] * Commandass [webchat@46-210-113.internethome.cytanet.com.cy] has joined #minecrafthelp
#188 [08:10] <Commandass> Hello! When my friends try to join my server they get kicked out and get an error like java.ioexception. What is this and how can i fix this?
#189 [08:17] * bildramer [~bildramer@p2003004CEA0173002FF99070BCC2ACA5.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#190 [08:18] * bildramer [~bildramer@p2003004CEA0173002FF99070BCC2ACA5.dip0.t-ipconnect.de] has joined #minecrafthelp
#191 [08:19] * nipplenick [webchat@host86-179-189-83.range86-179.btcentralplus.com] has joined #minecrafthelp
#192 [08:20] <nipplenick> HELP!!!!! when I hit play on minecraft it loads right to the the end and than says not responding, but when off click of it it says java tm platform se binary is not responding. WHAT DO I DO?!!!
#193 [08:20] <nipplenick> HELP!!!!! when I hit play on minecraft it loads right to the the end and than says not responding, but when off click of it it says java tm platform se binary is not responding. WHAT DO I DO?!!!
#194 [08:35] * Commandass [webchat@46-210-113.internethome.cytanet.com.cy] has left #minecrafthelp
#195 [08:38] * EpicLemon99 [webchat@85-76-108-201-nat.elisa-mobile.fi] has joined #minecrafthelp
#196 [08:39] <EpicLemon99> In the launcher when i'm trying to download the version 1.13, the Minecraft window appears but closes immediatly. It goes back to the launcher and says something unexpected happened.
#197 [08:55] * Mark [webchat@ip45.ip-142-44-193.net] has joined #minecrafthelp
#198 [08:56] <Mark> I have an old unmigrated account. The password just stopped working, but from what I can see in order to change the password you have to be migrated. I don't know if anyone has had this happen before.
#199 [08:57] * xZxxzx [webchat@ip-81.30.141.193.syrion.pl] has joined #minecrafthelp
#200 [08:57] <xZxxzx> i neeed help
#201 [08:57] <xZxxzx> my minecraft is crushed
#202 [08:57] * xZxxzx [webchat@ip-81.30.141.193.syrion.pl] has quit. (Client Quit)
#203 [09:00] * Mark [webchat@ip45.ip-142-44-193.net] has quit. (Quit: webchat.esper.net)
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#206 [09:00] * Bart [webchat@dhcp-089-098-141-156.chello.nl] has joined #minecrafthelp
#207 [09:00] * Simo [webchat@37-219-111-38.nat.bb.dnainternet.fi] has joined #minecrafthelp
#208 [09:02] <Simo> Hi, I cant find my windows 10 edition of minecraft in my recent purchases tab on either of my 2 accounts that I have made for windows.. seems that I have made a 3rd one at somepoint and have claimed it using that email, what should i do
#209 [09:03] <Bart> Hello, I am unable to login onto my computer in the minecraft launcer (my information is correct since i am able to login on a different computer). I have tried removing minecraft and reinstalling, disabling firewalls, changing my password, yes i've waited and hour (had this problem for about a year now, maybe longer), my brother just bought a new
#210 [09:03] <Bart> account that also does not work on this computer but it does on another one. How will i be able to login?
#211 [09:04] <Greymagic27> Bart, Hey. What's the error message that you're getting when you try to login?
#212 [09:04] <Bart> Failed to login. Wrong username or password. (translated it so might be a little different)
#213 [09:05] <Greymagic27> Bart, Let's check that nothing is blocking you from logging in:
#214 [09:05] <Greymagic27> ??> Bart tools/hjt
#215 [09:05] <Absol> Bart: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#216 [09:05] <Absol> Bart: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#217 [09:07] * Simo [webchat@37-219-111-38.nat.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#218 [09:08] <Bart> https://paste.ubuntu.com/p/mXZY8KfDkh/
#219 [09:08] <Greymagic27> ??> Bart info/mcleaks
#220 [09:08] <Absol> Bart: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#221 [09:08] <Absol> Bart: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#222 [09:08] <Greymagic27> ??> Bart win/hosts/edit
#223 [09:08] <Absol> Bart: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#224 [09:08] <Absol> Bart: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#225 [09:13] <Bart> There were 2 lines I deleted them
#226 [09:13] <Bart> they both contained mojang
#227 [09:13] <Greymagic27> Bart, Save the document and then close notepad
#228 [09:13] <Greymagic27> After that, change your password
#229 [09:13] <Bart> ok
#230 [09:13] <Greymagic27> Once you've done that. The final step is to uninstall bullguard
#231 [09:13] <Bart> why uninstall bullguard?
#232 [09:13] <Bart> it's my anti-virus
#233 [09:13] <Greymagic27> It's a bad AV known to cause issues with minecraft
#234 [09:14] <Bart> i will get a new AV after it expired since i paid money for it
#235 [09:14] <urielsalis> If you paid money for it, you got scammed
#236 [09:15] <Bart> oof
#237 [09:15] <Bart> it came with my computer
#238 [09:15] <urielsalis> The only reputable site that reviewed it gave it a 2 out of 5
#239 [09:16] <urielsalis> Bart: thats usually whats called "Bundleware", crap programs that you wouldnt install if it didnt came with the computer that aim to annoy you until you buy them
#240 [09:16] <Bart> i was able to login on my account
#241 [09:16] <Bart> ill get a new anti virus then
#242 [09:16] <Bart> but i am able to login on minecraft
#243 [09:16] <Bart> thanks LD
#244 [09:16] <Bart> :D
#245 [09:16] * Bright [webchat@43.212.broadband18.iol.cz] has joined #minecrafthelp
#246 [09:18] <Bright> When creating a world in WX edition, it says "up to 4 players ONLINE", does that mean LAN isn't required anymore? I remember Bedrock only being LAN.
#247 [09:18] * Kyler_Stratton [webchat@72.sub-174-233-138.myvzw.com] has joined #minecrafthelp
#248 [09:18] <Kyler_Stratton> I cannot load into the game itself, after the launcher launches the game, at the mojang screen, it will get to maybe 4/5 of the way then stop. Any help?
#249 [09:19] <Greymagic27> ??> Bright bedrock/support
#250 [09:19] <Absol> Bright: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#251 [09:19] <Greymagic27> ??> Kyler_Stratton av/adwcleaner
#252 [09:19] <Absol> Kyler_Stratton: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#253 [09:19] <Absol> Kyler_Stratton: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#254 [09:20] <Kyler_Stratton> will do Absol
#255 [09:20] <Bright> Since when? I asked ONLY about Bedrock here, and YOU even answered some before.
#256 [09:21] <Greymagic27> Bright, It's been java edition only since it was created iirc
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#258 [09:22] * Bright [webchat@43.212.broadband18.iol.cz] has quit. (Quit: webchat.esper.net)
#259 [09:30] * Kyler_Stratton [webchat@72.sub-174-233-138.myvzw.com] has joined #minecrafthelp
#260 [09:30] <Kyler_Stratton> I got that stuff Absol whats next?
#261 [09:30] <Greymagic27> Kyler_Stratton, Great. Try minecraft now
#262 [09:31] * Kyler_Stratton [webchat@72.sub-174-233-138.myvzw.com] has quit. (Client Quit)
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#264 [09:35] * CynicalPloy [webchat@38.140.142.66] has quit. (Client Quit)
#265 [09:45] * Paolo [webchat@host-92-4-141-92.as43234.net] has joined #minecrafthelp
#266 [09:46] <Paolo> Hi I daun
#267 [09:46] <Greymagic27> Paolo, Hey. What's the issue?
#268 [09:47] <Paolo> hi I got the game but is not opening on my iPad 2
#269 [09:47] <Greymagic27> Paolo, Unfortunately we don't support bedrock edition here. Absol will provide information on where you can go for support:
#270 [09:47] <Greymagic27> ??> Paolo bedrock/support
#271 [09:47] <Absol> Paolo: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#272 [09:48] * Paolo [webchat@host-92-4-141-92.as43234.net] has quit. (Client Quit)
#273 [09:53] * Andy [webchat@c-71-197-3-128.hsd1.va.comcast.net] has joined #minecrafthelp
#274 [10:02] * mint [webchat@cm-171-98-29-59.revip7.asianet.co.th] has joined #minecrafthelp
#275 [10:02] <mint> I can't buy Minecaft
#276 [10:04] * BlockMarat [webchat@176.52.97.40] has joined #minecrafthelp
#277 [10:04] <mint> it's show "error placing order. An error occurred while placing order, please verify credit card info and try again.
#278 [10:05] <mint> I tried to buy it many times. And use multiple credit cards but there are no cards available
#279 [10:08] <BlockMarat> Hi, I really need help. When you start the game, the message "An unexpected issue occurred and the game has crashed. We`re sorry for the inconvenience"
#280 [10:08] <BlockMarat> What does this mean and what to do?
#281 [10:10] <Greymagic27> BlockMarat, Let's take a look at the crash log:
#282 [10:10] <Greymagic27> ??> BlockMarat launcher/log
#283 [10:10] <Absol> BlockMarat: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#284 [10:10] <Absol> BlockMarat: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#285 [10:11] * mint [webchat@cm-171-98-29-59.revip7.asianet.co.th] has left #minecrafthelp
#286 [10:13] * wiktor123 [webchat@ip-5-172-236-186.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
#287 [10:13] * wiktor123 [webchat@ip-5-172-236-186.multi.internet.cyfrowypolsat.pl] has quit. (Client Quit)
#288 [10:17] <BlockMarat> https://paste.ubuntu.com/p/cJBHDQP8B5/
#289 [10:25] * tfsb [~tfsb@124.67.20.1] has quit. (Remote host closed the connection)
#290 [10:26] <Greymagic27> BlockMarat, You're getting an error that's related to out of date or non existent drivers. Let's get a dxdiag and review what drivers you have:
#291 [10:26] <Greymagic27> ??> BlockMarat win/dxdiag
#292 [10:26] <Absol> BlockMarat: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#293 [10:29] <BlockMarat> https://paste.ubuntu.com/p/3gHGYptW2f/
#294 [10:29] * Seafire [webchat@213.149.51.232] has joined #minecrafthelp
#295 [10:30] <Seafire> when I press play in the launcher I starts the launch proces but when it come to 90% in the Mojang screen it freezes
#296 [10:30] * phroa [~phroa@173.254.236.155] has quit. (Ping timeout: 183 seconds)
#297 [10:31] * Greymagic27 [~greymagic@irc.urielsalis.me] has quit. (Ping timeout: 183 seconds)
#298 [10:32] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#299 [10:32] <Greymagic27> ??> Seafire av/adwcleaner
#300 [10:32] <Absol> Seafire: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#301 [10:32] <Absol> Seafire: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#302 [10:33] * phroa [~phroa@173.254.236.155] has joined #minecrafthelp
#303 [10:36] * Seafire [webchat@213.149.51.232] has quit. (Quit: webchat.esper.net)
#304 [10:38] * Seafire [webchat@213.149.51.232] has joined #minecrafthelp
#305 [10:39] <Seafire> I did it
#306 [10:39] <Greymagic27> Seafire, Great! Try minecraft now
#307 [10:40] <Seafire> it works, thank you
#308 [10:40] <Greymagic27> Seafire, No problem. Enjoy playing :D
#309 [11:08] * ilias [webchat@xdsl-89-0-161-151.nc.de] has joined #minecrafthelp
#310 [11:09] <ilias> hallo kann jmd deutsch
#311 [11:09] <ilias> german??
#312 [11:09] <ilias> HELLLOOO
#313 [11:11] * Andlarse [webchat@162-53-147-82.eidsiva.net] has joined #minecrafthelp
#314 [11:12] <Andlarse> Hey! I bought Minecraft back when it was in either Alpha or Beta mode. It's been such a long time since I played it on PC, so I can't remember my password.
#315 [11:13] <Andlarse> The accounts name was YaWee, which I used to log in to via the launcher. I can not remember which email it is connected to, and if it is connected to an email it's probably: andreas_larsengutt95@hotmail.com, which is long gone due to inactivity.
#316 [11:13] * hozt212 [webchat@186.208.250.238.pbnettelecom.com.br] has joined #minecrafthelp
#317 [11:13] <Andlarse> Oh, crap, this is a public chatroom
#318 [11:14] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#319 [11:14] <Greymagic27> Andlarse, Don't worry. We can't do anything with an old email
#320 [11:14] <Andlarse> Thought this was like a private chat.
#321 [11:14] <Greymagic27> Have you tried resetting your account details?
#322 [11:14] <Andlarse> How do I do that?
#323 [11:14] <Greymagic27> ??> Andlarse account/reset-password
#324 [11:14] <Absol> Andlarse: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#325 [11:14] <Absol> Andlarse: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#326 [11:15] <Andlarse> The thing is tho, I don't even remember my password.
#327 [11:15] <Greymagic27> Andlarse, In that case you'll need to email mojang and ask them to reset it for you:
#328 [11:15] <Greymagic27> ??> Andlarse account/send-email
#329 [11:15] <Absol> Andlarse: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#330 [11:15] <Absol> Andlarse: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#331 [11:16] <Andlarse> Okay. Thanks! I did that a few weeks ago, no answer.
#332 [11:16] <Andlarse> I'll try to be more patient. Thanks for the help guys :D
#333 [11:16] <Greymagic27> Andlarse, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#335 [11:22] * hozt212 [webchat@186.208.250.238.pbnettelecom.com.br] has quit. (Quit: webchat.esper.net)
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#338 [11:26] * Capfan67 [~Capfan67@irc.urielsalis.me] has joined #minecrafthelp
#339 [11:26] * Capfan67 is now known as Guest6450
#340 [11:33] * Marhola [webchat@51.red-212-170-93.staticip.rima-tde.net] has joined #minecrafthelp
#341 [11:34] <Marhola> Hi, my world crashes after opening it. I teleported too far away from the world borders and it crashes every time I open the world.
#342 [11:34] <Marhola> Does this work like this?
#343 [11:36] * Marhola1 [webchat@51.red-212-170-93.staticip.rima-tde.net] has joined #minecrafthelp
#344 [11:36] * Marhola1 [webchat@51.red-212-170-93.staticip.rima-tde.net] has quit. (Client Quit)
#345 [11:38] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
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#349 [12:37] * awesomegriffin [webchat@143.229.195.83] has joined #minecrafthelp
#350 [12:37] <awesomegriffin> hi, im on my mac
#351 [12:37] <awesomegriffin> and when trying to run the minecraft launcher, it gets stuck on loading
#352 [12:38] <awesomegriffin> so i downloaded the legacy launcher and java se 6, but then i get a fatal error
#353 [12:38] <awesomegriffin> FATAL ERROR: net.minecraft.bootstrap.FatalBootstrapError: Unable to download while being forced
#354 [12:48] <awesomegriffin> hello?
#355 [12:55] * Max6 [webchat@cpc87285-slou4-2-0-cust118.17-4.cable.virginm.net] has joined #minecrafthelp
#356 [12:56] <Max6> Hi, my client wont download 1.14.1.jar, I have tried repairing and re-installing my client. How can I download the update?
#357 [12:58] <Lurks> Max6 If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#358 [13:01] <Max6> I have the Discord Overlay disabled, and do not have any of these softwares
#359 [13:03] <Lurks> Max6 ok, not sure whatelse, you'll have to wait for another volunteer
#360 [13:04] <Max6> If it helps, my download constantly says its downloaded 27mbs, and then doesnt go anywhere, so im not sure if its possible to delete whatever its downloaded to try again?
#361 [13:06] <Lurks> Max6 if you want to reinstall everything, then open "run" wins key+R, type in %appdata%/.minecraft, click "ok", delete everything except save folder & maybe rosource pack folder(if you have any resource pack installed)
#362 [13:07] <Max6> I will try this
#363 [13:09] * JonelKingas [webchat@78-57-251-216.static.zebra.lt] has joined #minecrafthelp
#364 [13:10] <JonelKingas> can anyone help me I just wanted to login to my minecraft account in minecraft.net and i get nothing when i press login i type username and password and i press login nothing happens any solutions?
#365 [13:11] <Lurks> JonelKingas you have to use email to log, sounds like you haven't migrate your account to mojang account, do you need the link?
#366 [13:12] <Max6> Thank you Lurks, that fixed it :)
#367 [13:13] <Lurks> Max6 ah great, have fun
#368 [13:14] <JonelKingas> well it doesent work for me im preaty sure i did migrate and im using email i get no message as if login button doesent work
#369 [13:14] <Lurks> JonelKingas ah ok, do you have any adblock or VPN on?
#370 [13:14] <JonelKingas> nope i never use adblocker nor vpn
#371 [13:17] <Lurks> JonelKingas last thing i can think of you might have a visited a fake website and put in your details or someone else been on your system that has done it, we can take a look with a scan report of running programs, if you like
#372 [13:18] <JonelKingas> okay cause i can login to mojang.com but not minecraft.net
#373 [13:19] <Lurks> thats strange, could be able to login to both since they both use the same detail
#374 [13:20] <Lurks> ??> JonelKingas tools/hjt
#375 [13:20] <Absol> JonelKingas: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#376 [13:20] <Absol> JonelKingas: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#377 [13:21] <JonelKingas> okay
#378 [13:25] * Zratis [webchat@47.205.184.90] has joined #minecrafthelp
#379 [13:26] <Zratis> Hey, it seems like my Villagers aren't going into their homes or shutting their doors, even if I ring the bell, is that normal?
#380 [13:27] <JonelKingas> okay so i have pasted everything there how do i ggive you the link now?? cause i cant save it and there is no link to it
#381 [13:27] <JonelKingas> oh okay found it here https://paste.ubuntu.com/p/TsggcY8FR5/
#382 [13:30] <Lurks> Zratis i don't think thats how the bell works, they go in at night, could have a chat in discord minecraft/forum or reddit. more suited place to ask
#383 [13:30] * Zratis [webchat@47.205.184.90] has quit. (Quit: webchat.esper.net)
#384 [13:31] <Lurks> JonelKingas i see your information is being redirected as i expected, i will create a link and the information to fix that for you and should be able to log in again, after that you have to change your password aswell
#385 [13:32] <JonelKingas> okay thanks
#386 [13:32] <Lurks> JonelKingas https://paste.gg/p/anonymous/796dd81d655f42448941d096afc990a2
#387 [13:40] * JonelKingas [webchat@78-57-251-216.static.zebra.lt] has joined #minecrafthelp
#388 [13:40] * Scarlett [webchat@98.217.99.28] has joined #minecrafthelp
#389 [13:40] <JonelKingas> okay it fixed it thanks
#390 [13:41] <Lurks> JonelKingas great, have fun, don't visit those kind of website again
#391 [13:41] <Scarlett> I can’t remember what email I used when creating my account, does anyone know how to figure that out?
#392 [13:41] * randy [webchat@cpe-69-207-56-195.buffalo.res.rr.com] has joined #minecrafthelp
#393 [13:42] <JonelKingas> yeah i know i just had it to test minecarft now thinking of buying :D i never knew they did that for sure not going there anymore
#394 [13:42] <urielsalis> ??>> Lurks info/mcleaks
#395 [13:42] <urielsalis> ??>> Lurks win/hosts/edit
#396 [13:43] <randy> when I try to join a server it tells me there is a problem and keeps telling me I have 0/55 packets and its larger than expectede
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#398 [13:44] * randy [webchat@cpe-69-207-56-195.buffalo.res.rr.com] has quit. (Client Quit)
#399 [13:48] <JonelKingas> so minecarft is now 15 eur? it was 20 eur last time i checked like year ago why so cheep so sudden?
#400 [13:55] * JaxCooper [webchat@99-17-228-179.lightspeed.vlljca.sbcglobal.net] has joined #minecrafthelp
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#402 [14:02] * niels899 [webchat@83-82-201-58.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#403 [14:05] * Scooda [webchat@75.97.85.182.res-cmts.bch.ptd.net] has joined #minecrafthelp
#404 [14:05] <Scooda> My game immediately crashes when i press play
#405 [14:06] <niels899> i made an account with the wrong age, i cant delete because of parent approval. if i fill in the parent approval i get the options to buy minecraft but inly with master card, visa, or american express(i only own ideal) does anyone know what to do?
#406 [14:06] * JacobT [webchat@static-100-7-3-86.rcmdva.fios.verizon.net] has joined #minecrafthelp
#407 [14:06] * niels899 [webchat@83-82-201-58.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#408 [14:09] <JacobT> Hello all, here because I'm longtime Java player, recently logged into Mojang/Microsoft and attempted to get my free copy of Bedrock since I have friends who play Bedrock~ and after getting a activation code and trying to play on the Win10 store from my computer- the game is still not purchased despite all the right accounts being logged in- Micros
#409 [14:09] <JacobT> oft redirected me to Mojang after trying to help saying it was an issue with the code issued or the account- so I'm trying to get some help with the account.
#410 [14:09] <Lurks> Scooda most likely caused by viruses, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#411 [14:09] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and try launching minecraft
#412 [14:10] <Scooda> I'm running on a mac, not sure if that changes anything. It used to run fine but i think a recent macOS update messed it up
#413 [14:11] <Lurks> Scooda oh mac, im clueless on mac sorry, you'll have to wait for other volunteer
#414 [14:24] <tyteen4a03> ??> Scooda launcher/log
#415 [14:25] <Absol> Scooda: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#416 [14:26] * niels899 [webchat@83-82-201-58.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
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#418 [14:43] * wraybo [webchat@cpc95232-derb16-2-0-cust117.8-3.cable.virginm.net] has joined #minecrafthelp
#419 [14:44] <wraybo> please can someone help, my minecraft 1.14.1 crashes everytime i load it
#420 [14:45] * wraybo [webchat@cpc95232-derb16-2-0-cust117.8-3.cable.virginm.net] has quit. (Client Quit)
#421 [14:55] * Luana_Lima [webchat@187-19-214-79-tmp.static.brisanet.net.br] has joined #minecrafthelp
#422 [14:56] <Luana_Lima> I can't log in. A Crash Report page appears.
#423 [14:59] * Alana [webchat@69.12.38.90] has joined #minecrafthelp
#424 [15:00] * Alana [webchat@69.12.38.90] has quit. (Client Quit)
#425 [15:04] <Luana_Lima> ??
#426 [15:05] * BlockMarat [webchat@176.52.97.40] has quit. (Quit: webchat.esper.net)
#427 [15:05] <Luana_Lima> I can't log in. A Crash Report page appears. How to Solve?
#428 [15:05] * Lariat [webchat@cpe-70-124-222-57.gt.res.rr.com] has joined #minecrafthelp
#429 [15:05] <Luana_Lima> How to Solve
#430 [15:06] <Luana_Lima> I can't log in. A Crash Report page appears. How to Solve?
#431 [15:06] <Luana_Lima> I can't log in. A Crash Report page appears. How to Solve?
#432 [15:06] <Lariat> Does anyone know how to fix this error when trying to load into a Realm that I pay for? "failed to create a child event loop"
#433 [15:07] <Luana_Lima> i want play!!!!!
#434 [15:08] <Luana_Lima> please
#435 [15:08] <Luana_Lima> help me
#436 [15:10] * Kobrakidmike [webchat@cpe-107-9-14-60.cinci.res.rr.com] has joined #minecrafthelp
#437 [15:12] * Kobrakidmike [webchat@cpe-107-9-14-60.cinci.res.rr.com] has quit. (Client Quit)
#438 [15:20] * Kurt [webchat@p5089CD60.dip0.t-ipconnect.de] has joined #minecrafthelp
#439 [15:21] * Kurt is now known as Guest44350
#440 [15:22] <Guest44350> Hello I Have a problem with realms, my firends cant join, with this error "Internal Exception: java.io.IOException" any tips?
#441 [15:24] * Luana_Lima [webchat@187-19-214-79-tmp.static.brisanet.net.br] has quit. (Quit: webchat.esper.net)
#442 [15:25] * ErmonZX [webchat@ip1f12fc25.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#443 [15:25] <Guest44350> Hello I Have a problem with realms, my firends cant join, with this error "Internal Exception: java.io.IOException" any tips?
#444 [15:26] <ErmonZX> Hello i forgot my passwort an if i want to send an request for passwort reset to an antoher email i dont become a mail please help
#445 [15:27] * ErmonZX [webchat@ip1f12fc25.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#446 [15:40] * Myskayt [webchat@249004.viamedia.info] has joined #minecrafthelp
#447 [15:40] <Myskayt> hello ?
#448 [15:41] <Myskayt> this is weird they send me there and now you sendimg me back ? fuck this
#449 [15:41] <Absol> Myskayt: Please keep it civil
#450 [15:41] <Myskayt> ?
#451 [15:41] <Myskayt> its not civil to send people like a some message or something
#452 [15:42] <Lariat> They are busy, be patient. They're volunteers here to help.
#453 [15:42] <Myskayt> Lariat is faT
#454 [15:42] <Lariat> How mature of you.
#455 [15:42] <Myskayt> like you
#456 [15:44] <Myskayt> why they send me there, when you send me back to them ?
#457 [15:45] * fifi [webchat@cpe-76-94-165-221.socal.res.rr.com] has joined #minecrafthelp
#458 [15:46] <Myskayt> fifi you can go out they wont help you at all, i guess
#459 [15:46] <Myskayt> sorry if you have like bad issue just get out of there if you wanna just ask your are welcome here,
#460 [15:47] <fifi> i cannot see skins on 1.12 and above
#461 [15:47] <Myskayt> i cannot login
#462 [15:47] * Myskayt [webchat@249004.viamedia.info] has quit. (Quit: webchat.esper.net)
#463 [15:48] * wtf [webchat@249004.viamedia.info] has joined #minecrafthelp
#464 [15:48] <wtf> hi
#465 [15:48] <wtf> send me money thanks
#466 [15:48] <GreyVulpine> !k wtf
#467 [15:48] * GreyBot kicked wtf from #minecrafthelp (Reason: tf :<Kicks:1569>)
#468 [15:49] * wanna_ask [webchat@249004.viamedia.info] has joined #minecrafthelp
#469 [15:49] <wanna_ask> hi
#470 [15:49] <wanna_ask> can Mojang send me back money for Minecraft ? i payed my money and i cant play
#471 [15:50] <GreyVulpine> Contact them yourself: https://help.mojang.com/customer/portal/emails/new
#472 [15:51] <wanna_ask> i send them but, they igonred, i send email about that 1 month ago but still cant play
#473 [15:52] <GreyVulpine> Then we can't answer that question for you
#474 [15:52] <wanna_ask> you are here for helping not screwing
#475 [15:53] * dines [webchat@24-180-180-65.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#476 [15:53] <fifi> i cant see skins in 1.12 and above
#477 [15:53] <dines> hey
#478 [15:53] <wanna_ask> i cant even log in fifi
#479 [15:53] <dines> Guys
#480 [15:54] <wanna_ask> fifi just buy MC again
#481 [15:54] <dines> They should add depth strider 3 to 1.7
#482 [15:54] <dines> Make it so you cant auto click in mc
#483 [15:54] <fifi> why would i do that?
#484 [15:54] <wanna_ask> they need money, and its sale now
#485 [15:55] <fifi> but thats not gonna fix anything
#486 [15:55] * tyteen4a03 kicked wanna_ask from #minecrafthelp (Reason: anna_ask :We are not Mojang)
#487 [15:55] <dines> Idk why the name jap is not avaliable
#488 [15:55] <dines> they should stop blocking og names
#489 [15:56] <tyteen4a03> dines: do you have an actual question for this channel?
#490 [15:56] <dines> Yes
#491 [15:56] <dines> The name jap is blocked
#492 [15:56] <dines> Idk why
#493 [15:56] <dines> I would like to have the name
#494 [15:57] <GreyVulpine> Too short?
#495 [15:57] <tyteen4a03> dines: looks available from here
#496 [15:57] <tyteen4a03> dines: what is the error message you're getting?
#497 [15:57] * Guest44350 [webchat@p5089CD60.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#498 [15:58] <fifi> hey have a question
#499 [15:59] <fifi> thanks for all the help
#500 [15:59] * fifi [webchat@cpe-76-94-165-221.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#501 [16:06] <dines> When
#502 [16:06] <dines> I try to get it
#503 [16:06] <dines> it says unavaliable
#504 [16:06] <dines> https://gyazo.com/55b99b53216983b3b1dc372521fa4267
#505 [16:09] * Sam [webchat@cpe-75-82-252-222.socal.res.rr.com] has joined #minecrafthelp
#506 [16:10] <Sam> hello, I can't purchase minecraft java on my pc
#507 [16:10] <dines> he;;p
#508 [16:10] <dines> hello
#509 [16:10] <dines> tyteen4a03
#510 [16:10] * Lariat [webchat@cpe-70-124-222-57.gt.res.rr.com] has quit. (Quit: webchat.esper.net)
#511 [16:10] <tyteen4a03> ??> dines scold/pm
#512 [16:10] <tyteen4a03> dines: you'
#513 [16:10] <Absol> dines: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#514 [16:10] <tyteen4a03> dines: you'll need to ask Mojang then
#515 [16:10] <tyteen4a03> ??> dines account/send-email
#516 [16:10] <Absol> dines: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#517 [16:10] <Absol> dines: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#518 [16:11] <dines> Will I get the name
#519 [16:11] <dines> ?
#520 [16:11] * Sam [webchat@cpe-75-82-252-222.socal.res.rr.com] has quit. (Client Quit)
#521 [16:11] <tyteen4a03> dines: only Mojang can tell you
#522 [16:21] * ryan1 [webchat@107.15.65.73] has joined #minecrafthelp
#523 [16:21] <ryan1> hi i need help
#524 [16:22] <Lurks> ryan1 which help you need?
#525 [16:34] * train19 [webchat@S0106a84e3fe77743.wp.shawcable.net] has joined #minecrafthelp
#526 [16:35] <train19> Im trying to change my Mojang/Minecraft account email but I cant change it because I need to secure my account which keeps sending a security email to my old email I no longer have access to
#527 [16:36] * train19 [webchat@S0106a84e3fe77743.wp.shawcable.net] has quit. (Client Quit)
#528 [16:38] * thtboiiiii [webchat@h199.108.31.71.dynamic.ip.windstream.net] has joined #minecrafthelp
#529 [16:39] * oof [webchat@47.205.98.5] has joined #minecrafthelp
#530 [16:39] <oof> oof
#531 [16:39] <oof> asdfgsadsf
#532 [16:39] * ok [webchat@104-55-87-47.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
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#534 [16:39] <ok> can i pay for a realm using a visa vanilla gift card?
#535 [16:40] <thtboiiiii> hello i have a question regarding playing minecraft from the launcher when using 1.14.1 the message i keep getting says "Unable to save download. sxu.json"
#536 [16:42] <Lurks> thtboiiiii If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#537 [16:43] <ok> can i pay for a realm using a visa vanilla gift card?
#538 [16:43] <tyteen4a03> ok: don't think so
#539 [16:44] <Lurks> ok "Due to US law, many or all prepaid debit cards (such as Visa Vanilla) purchased in the US will not work for purchases in our online store, as Mojang is located outside of the US.", doesn't seem like it https://help.mojang.com/customer/portal/articles/417071
#540 [16:44] <thtboiiiii> thank you for helping thtboiiiit worked
#541 [16:45] * zZMrPickleZz [webchat@pool-71-245-166-108.bltmmd.fios.verizon.net] has joined #minecrafthelp
#542 [16:45] <zZMrPickleZz> Hello
#543 [16:45] <Lurks> zZMrPickleZz hello
#544 [16:46] <zZMrPickleZz> Can you help me figure something out
#545 [16:46] <Lurks> zZMrPickleZz i might be able to
#546 [16:47] <zZMrPickleZz> I have mi Account memorized on my phone and it can run fine. I cannot however remember the password, to login on the PC, and The Pass restore does not send me a reset e-mail
#547 [16:50] <Lurks> zZMrPickleZz have you check junk/spam or block by mistake? https://help.mojang.com/customer/portal/articles/542001
#548 [16:52] <zZMrPickleZz> there is nothing in those folders
#549 [16:53] <zZMrPickleZz> and unless my Account was " Migrated" I dont see any other reason
#550 [16:54] <Lurks> zZMrPickleZz could be, do you remember what your username is? might be able to see it on https://namemc.com
#551 [16:58] <zZMrPickleZz> This is my Minecraft Name
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#553 [16:59] * nioy [webchat@47.205.98.5] has quit. (Client Quit)
#554 [16:59] <zZMrPickleZz> I dont get how this is gonna help me reset my password?
#555 [17:00] * YeetRydude55690 [webchat@c-76-118-137-96.hsd1.ma.comcast.net] has joined #minecrafthelp
#556 [17:01] <Lurks> zZMrPickleZz i think you get a email too, if your account been migrated
#557 [17:01] <YeetRydude55690> I have a question for someone
#558 [17:01] <Lurks> zZMrPickleZz you'll have to contact mojang support with transaction ID/gift code to get the e-mail fixed for you
#559 [17:02] <YeetRydude55690> for the past three days I've logged on and off of LBC and every time it won't let me talk in chat
#560 [17:03] <Lurks> YeetRydude55690 i have no idea what LBC is
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#563 [17:19] * zZMrPickleZz [webchat@pool-71-245-166-108.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#564 [17:24] * AMNATimmy [webchat@pool-100-12-213-81.nycmny.fios.verizon.net] has joined #minecrafthelp
#565 [17:24] <AMNATimmy> so uh i deleted my email for my minecraft awhile ago and now i cant access it any help
#566 [17:28] <AMNATimmy> looks like everyone is helping
#567 [17:31] * AMNATimmy [webchat@pool-100-12-213-81.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#568 [17:32] * jrod12 [webchat@d53-64-182-240.nap.wideopenwest.com] has joined #minecrafthelp
#569 [17:32] <jrod12> Hi there, I am having some issues with logging into my realm. Is there anyone around who might be able to assist me? Thanks!
#570 [17:37] * Dijaronamo [webchat@75-2-217-82.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#571 [17:37] <Dijaronamo> So I had an account and im not sure if i transfered it to a mojang account or not and i cant login
#572 [17:37] * sam [webchat@CPE30b7d4bcb0f3-CM30b7d4bcb0f0.cpe.net.fido.ca] has joined #minecrafthelp
#573 [17:38] <sam> i cannot install minecraft
#574 [17:39] * Banks [webchat@24-113-222-200.wavecable.com] has joined #minecrafthelp
#575 [17:39] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has quit. (Remote host closed the connection)
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#577 [17:42] <Banks> So I haven't played minecraft in a long time i was like why not pick up the game again, but my account won't let me log on. I have tried resetting my password i have had no luck could i get some help?
#578 [17:43] * zach [webchat@8.2.12.18] has joined #minecrafthelp
#579 [17:43] <zach> I lost access to my account, can anyone here help me with that?
#580 [17:43] * zach is now known as Guest45113
#581 [17:44] * Lessasu [webchat@200.57.56.204] has joined #minecrafthelp
#582 [17:44] <Guest45113> I cant get into my email for my acc to reset it, what do I do?
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#585 [17:45] <Lessasu> Hello. I am having a problem with getting a gift code. The amazon page says the item is currently unavailable
#586 [17:45] <Banks> I don't think this channel is very helpful.
#587 [17:46] <Lessasu> they are busy, maybe
#588 [17:46] <Banks> :/ Has anyone been helped yet while on here
#589 [17:46] * ampmasterful [webchat@c-73-152-88-69.hsd1.va.comcast.net] has joined #minecrafthelp
#590 [17:46] <Lessasu> just got here, can't tell
#591 [17:47] <Banks> Ok i guess i'll play the waiting game for a bit
#592 [17:49] * theyamakaki [webchat@stespq3502w-lp130-01-67-68-96-29.dsl.bell.ca] has joined #minecrafthelp
#593 [17:49] <theyamakaki> hello, i had trouble migrating my account, i dont have the original email nor the transaction id
#594 [17:50] * Lessasu [webchat@200.57.56.204] has quit. (Quit: webchat.esper.net)
#595 [17:50] * Spencer_Gamez [webchat@50-37-197-23.mscw.id.frontiernet.net] has joined #minecrafthelp
#596 [17:51] <ampmasterful> Hello! im experiencing issues with minecraft Version 1.14.1 the transparent edges bug has surfaced and it could be fixed by changing the antialiasing setting on your graphics card. however this has not worked. the only posts ive seen about this are from 5+ years ago unless im missing some. this is base minecraft, no mods. the only modifaction I hav
#597 [17:51] <ampmasterful> e made is that I have a resource pack, but the issue persists without it.
#598 [17:52] <Spencer_Gamez> I need help with this: every time I try and enter a map, it kicks me out of the game! Help!
#599 [17:52] * Dad [webchat@mobile-107-77-213-11.mobile.att.net] has joined #minecrafthelp
#600 [17:53] <Dad> is there anyway to get old username without waiting for customer service?
#601 [17:53] * Spencer_Gamez [webchat@50-37-197-23.mscw.id.frontiernet.net] has quit. (Client Quit)
#602 [17:55] <Lurks> Dad could try namemc website, try remember what your username was
#603 [17:57] <Lurks> Banks are you using username or email to log in?
#604 [17:58] <Lurks> theyamakaki you'll have to explain to mojang support to get that resolved
#605 [18:01] * alp [webchat@1.129.110.48] has joined #minecrafthelp
#606 [18:01] <alp> hey
#607 [18:01] <Lurks> ampmasterful sounds like chunk loading issue thats been going on since 1.14, where it doesn't loading in time and you see through it to other chunks underneath and through
#608 [18:01] <alp> basically i try to login to mineraft but doesnt login
#609 [18:01] <alp> i login in on mojang website and worked but not in game
#610 [18:02] <Lurks> alp are you able to log in to minecraft.net?
#611 [18:02] <alp> am using exact same email and password
#612 [18:02] <alp> lemme try
#613 [18:02] <alp> i press login but it just turns grey and nothing happens
#614 [18:03] <ampmasterful> Lurks only thing i can say its not entire blocks. its only the edges of blocks and it stops once im within about 3-6 blocks away
#615 [18:03] * KindaYapperPlayz [webchat@104-137-108-214.res.bhn.net] has joined #minecrafthelp
#616 [18:03] <KindaYapperPlayz> What to do if you accidentally log into a random person's account?
#617 [18:04] <Lurks> alp ok, lets have a software check and see what's the cause
#618 [18:04] <alp> k
#619 [18:04] <Lurks> ??> alp tools/hjt
#620 [18:04] <Absol> alp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#621 [18:04] <Absol> alp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#622 [18:04] <alp> ok
#623 [18:05] <Lurks> ampmasterful hm not quite sure, you'll have to wait/ask another volunteer
#624 [18:06] <ampmasterful> it seems to be an issue pertaining to antialiasing because it changes depending on the angle im looking at.
#625 [18:06] <ampmasterful> and thats ok im patient.
#626 [18:06] <KindaYapperPlayz> Alright. my question has been changed.
#627 [18:06] <Lurks> KindaYapperPlayz maybe email the owner and tell them there password isn't strong enough?
#628 [18:06] <ampmasterful> its not game breaking but its annoying to have the effect on the screen. looks kinda like you took a picture of a monitor with your phone camera
#629 [18:07] <KindaYapperPlayz> Why the HECK is my account name diffrent?
#630 [18:07] <KindaYapperPlayz> it just let me in minecraft. Now my account name is diffrent and i never changed it.
#631 [18:08] <Lurks> KindaYapperPlayz sounds like someone been on your system and mess with it or been stolen...
#632 [18:08] <KindaYapperPlayz> Ok im changing my stuff
#633 [18:08] <KindaYapperPlayz> Thanks
#634 [18:08] * KindaYapperPlayz [webchat@104-137-108-214.res.bhn.net] has quit. (Quit: webchat.esper.net)
#635 [18:09] <alp> done
#636 [18:09] <alp> https://paste.ubuntu.com/p/b9sKH2qNkM/
#637 [18:11] <Lurks> alp seems to be very short, did you follow the steps?
#638 [18:11] <alp> yeah
#639 [18:11] <alp> should i do it again?
#640 [18:11] <alp> it says is already running how to close?
#641 [18:12] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#642 [18:12] <Lurks> alp open task manager and see if you can find it in there to close it
#643 [18:13] <alp> cant find it
#644 [18:14] <Lurks> alp restart your computer, i guess
#645 [18:15] <alp> will this chat close?
#646 [18:16] <ampmasterful> WELLLP. i restarted the game for the second time and it fixed itself. thanks anyway!
#647 [18:16] * theyamakaki [webchat@stespq3502w-lp130-01-67-68-96-29.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#648 [18:17] <Lurks> ampmasterful that's good, have fun, no problem
#649 [18:17] * ampmasterful [webchat@c-73-152-88-69.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#650 [18:17] * alp [webchat@1.129.110.48] has joined #minecrafthelp
#651 [18:17] <alp> am back
#652 [18:17] <alp> retsarted
#653 [18:17] <Lurks> alp welcome back
#654 [18:18] <alp> what wa sthe ubunu thingy again
#655 [18:18] <alp> pastefile?
#656 [18:18] <Lurks> ??> alp tools/ght
#657 [18:18] <Lurks> ??> alp tools/hjt
#658 [18:18] <Absol> alp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#659 [18:18] <Absol> alp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#660 [18:19] <alp> https://paste.ubuntu.com/p/6Nfkg5Tnx5/
#661 [18:20] <Lurks> alp ok, thats better, i see the cause, your information is being redirected because you enter your details on a fake minecraft website, named McLeak or similar
#662 [18:20] <alp> oh i know what to do
#663 [18:20] <Lurks> ??> alp info/mcleaks
#664 [18:20] <Absol> alp: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#665 [18:20] <alp> i ahve to download mcleaks and direct it to mojang
#666 [18:20] <Absol> alp: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#667 [18:21] <Lurks> ??> alp win/hosts/edit
#668 [18:21] <Absol> alp: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#669 [18:21] <Absol> alp: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#670 [18:22] <alp> Thank you very much guys
#671 [18:22] <alp> i opened mcleaks and directed it to mojang
#672 [18:22] <alp> i wouldnt have known this was the problem without you
#673 [18:23] <Lurks> alp no problem, have fun and make sure to change your password and don't visit them again
#674 [18:23] <Banks> Lurks I'm using email
#675 [18:24] <alp> kkk
#676 [18:24] <alp> only used mcleaks for account but i finally bought it
#677 [18:25] <Lurks> Banks you'll have to contact mojang support with tranaction ID/gift code to get it resolve
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#682 [18:44] * Kittyhaley [webchat@cpe-70-95-164-160.san.res.rr.com] has joined #minecrafthelp
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#684 [18:48] <Banks> Lurks ok will do
#685 [18:49] * Urthro [webchat@cpe-76-186-161-81.tx.res.rr.com] has joined #minecrafthelp
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#687 [18:49] <Urthro> Hello, I was a bit confused on the questions the site asked before I joined the chat. This help chat is for Bedrock Edition correct? I'm having trouble on my Switch.
#688 [18:52] <Lurks> Urthro no, unfortunately this is java edition support, bedrock edition is either forum,reddit or discord https://help.mojang.com/customer/en/portal/articles/1175743-minecraft-support-resources
#689 [18:52] <Urthro> I see. Thank you for your time! :)
#690 [18:52] <Kittyhaley> i'm having trouble migrating my account. iv'e tried multiple times in the past but it's never really worked ,and right now i really just want to migrate my account but again it's not working. I really just want to sort out this problem it would be great if you guys could help me out.
#691 [18:52] * Urthro [webchat@cpe-76-186-161-81.tx.res.rr.com] has quit. (Client Quit)
#692 [18:53] <Lurks> Kittyhaley do you have any adblock or vpn on?
#693 [18:53] <Kittyhaley> no
#694 [18:54] * JacobT [webchat@static-100-7-3-86.rcmdva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#695 [18:54] * Ryan5 [webchat@cpe-184-56-44-191.neo.res.rr.com] has joined #minecrafthelp
#696 [18:54] * Scott_ [webchat@97-119-194-75.omah.qwest.net] has joined #minecrafthelp
#697 [18:55] <Ryan5> Hey I've got an old legacy Minecraft account back when I was a kid, created with a throwaway email address. I don't know the email address, and as such, I can't turn it into a Mojang account
#698 [18:55] <Ryan5> All I know are the username and password to the Minecraft login. Is there any way to recover my account?
#699 [18:55] <Lurks> Kittyhaley ok, you'll have to contact mojang support with tranaction ID/gift code to get it migrated for you https://help.mojang.com/customer/portal/articles/438361
#700 [18:56] <Scott_> Hey everyone, im trying to get mc on windows 10 but i already have the java edition, do i have to purchase mc again?
#701 [18:56] <Kittyhaley> i did that like over a month ago and i'm still waiting...
#702 [18:56] <Ryan5> That's the only way? The transaction took place nearly 10 years ago
#703 [18:56] <Lurks> Ryan5 you'll have to contact mojang support with transaction ID/gift code to get it resolve
#704 [18:57] <Ryan5> I doubt I could even find my transaction ID, it's probably non-existent at this point
#705 [18:57] <Lurks> Scott_ if you missed out on the deal then yes, the deal ended somewhere end of last year
#706 [18:57] <Lurks> Scott_ if you missed out on the deal then yes, the deal ended somewhere end of last year
#707 [18:57] * Scott_ [webchat@97-119-194-75.omah.qwest.net] has left #minecrafthelp
#708 [18:58] <Lurks> Kittyhaley that's unfortunate
#709 [18:58] <zemamatent> I get the error -805306369 I've reinstalled Minecraft and allowed more ram I have the log https://pastebin.com/psRuJLwK
#710 [18:58] <Lurks> Ryan5 if you can't find it, you'll have to explain to them
#711 [18:59] <Ryan5> I see. Okay. I believe I can still play the Java version if I have the game downloaded since I can still log in to Minecraft. The problem is that I don't have the ability to install the game since I would need to log into Mojang to do such. It's a real pickle.
#712 [18:59] <Ryan5> Thanks for the help.
#713 [19:00] * Ryan5 [webchat@cpe-184-56-44-191.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#714 [19:01] <Lurks> ??> zemamatent tools/hjt
#715 [19:02] <Absol> zemamatent: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#716 [19:02] <Absol> zemamatent: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#717 [19:02] <zemamatent> ok thanks for the help I will report back when I get it
#718 [19:04] <Kittyhaley> so... what am i supposed to do? Wait another month... or just never migrate my account :p
#719 [19:05] <Lurks> Kittyhaley i'm not sure, wonder if other volunteer have the answer
#720 [19:07] <zemamatent> this is what hijackthis gave me https://paste.ubuntu.com/p/JWsvM3HN7C/
#721 [19:08] <Lurks> zemamatent that's correct, 1moment
#722 [19:10] <Lurks> zemamatent (1) you have adwares called PremierOpinion, (2) mcafee could cause it (3) if you have discord overlay on, lets have a clean up on the viruses
#723 [19:11] <Lurks> zemamatent Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#724 [19:11] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to
#725 [19:17] * MineKat [webchat@wnklmb0123w-ppp-166-128.dynamic.bellmts.net] has joined #minecrafthelp
#726 [19:17] <MineKat> hello, when i try to install a version of minecraft (eg 1.8.9) it keeps crashing
#727 [19:18] <Lurks> MineKat do you get crash message with more detail?
#728 [19:20] <MineKat> it doesnt send
#729 [19:20] <MineKat> i have one
#730 [19:21] <Lurks> ??> MineKat paste
#731 [19:21] <Absol> MineKat: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#732 [19:21] <MineKat> https://paste.gg/p/anonymous/bd7a554e909b4f5ea7dc4115efe00675
#733 [19:21] <MineKat> did it work?
#734 [19:22] <Lurks> MineKat yes, here's the cause and fix, If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#735 [19:22] <MineKat> i have avg antivirus
#736 [19:22] <MineKat> but this is my moms computer
#737 [19:23] <MineKat> and idk if she will let me uninstall it
#738 [19:23] <MineKat> lol
#739 [19:24] <MineKat> if i cant, is there something else i could do? or a way to reinstall it?
#740 [19:24] <Lurks> MineKat that's unfortunate avg is causing you issue as i have it and doesn't, hm have you try adding it to the exception list?
#741 [19:24] <MineKat> how do i do that?
#742 [19:25] <Lurks> MineKat open avg, menu, settings you should see exception and add
#743 [19:26] <MineKat> btw, i have played java minecraft before on this pc but it was bugging up with labymod and they told me to uninstall and reinstall the game
#744 [19:28] <Lurks> MineKat oh thats a pain but this help chat is for default java minecraft
#745 [19:28] <MineKat> how do i add minecraft?
#746 [19:28] <MineKat> nvm
#747 [19:28] <MineKat> i added it
#748 [19:28] <MineKat> ill try now
#749 [19:28] <MineKat> thx :)
#750 [19:29] <MineKat> nvm
#751 [19:29] <MineKat> it still crashes :(
#752 [19:29] <MineKat> but theres a different crash report i think
#753 [19:30] <MineKat> https://paste.gg/p/anonymous/492e52ff158d483cbe247e111051a788
#754 [19:30] <MineKat> hbn? (how bout now)
#755 [19:31] <Lurks> MineKat still the same, see if you have minecraft in "do not disturb mode" on menu
#756 [19:31] <MineKat> how do i find that?
#757 [19:32] <Lurks> click menu and should see it next to setting
#758 [19:33] <MineKat> i dont see it
#759 [19:33] <MineKat> :(
#760 [19:33] * Mike1 [webchat@c-98-225-145-7.hsd1.pa.comcast.net] has joined #minecrafthelp
#761 [19:33] * help_me [webchat@c-73-175-147-90.hsd1.pa.comcast.net] has joined #minecrafthelp
#762 [19:34] <Lurks> MineKat or disable AVG and let minecraft finish downloading
#763 [19:34] <MineKat> ok how do i do that?
#764 [19:34] <MineKat> sorry im a computer noob
#765 [19:34] <help_me> it wont let me use a mod pack through twitch and it says its a demo
#766 [19:34] <Mike1> so the website isn't signing me in it just doesn't load at all after i press log in
#767 [19:35] <MineKat> how do i disable avg
#768 [19:35] * Zhullu [webchat@16.64-150-157-net.sccoast.net] has joined #minecrafthelp
#769 [19:35] <help_me> this isn't helping
#770 [19:35] <MineKat> @mike1 have you created an account?
#771 [19:35] <Mike1> yes minekat
#772 [19:36] <MineKat> i dont work here i need help too lol
#773 [19:36] <MineKat> ummm
#774 [19:36] <Mike1> i was able to sign in on ym phone not my pc tho
#775 [19:36] <Lurks> MineKat do you see the little icon at the bottom right of the screen? right-click and see the green dot, click it, should disable it
#776 [19:36] <Lurks> Mike1 do you have adblock or VPN on?
#777 [19:36] <Mike1> if i do where can i disable?
#778 [19:36] <Mike1> or see if one is one
#779 [19:36] <Lurks> ??> help_me mods
#780 [19:36] <Absol> help_me: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#781 [19:37] <Absol> help_me: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#782 [19:37] <MineKat> its not doing anything
#783 [19:37] <Zhullu> Hi guys, Is there any way to convert Minecraft realms world saves to Java. I've done poking around on the internet and was wondering if it was possible?
#784 [19:37] <MineKat> its not doing anything Lurks
#785 [19:37] <Lurks> Mike1 should be in browser extention
#786 [19:38] <Lurks> MineKat darn it,, im out of ideas, last thing would be uninstall and install it back after
#787 [19:38] <MineKat> i right clicked but it just turns a darker green
#788 [19:38] <MineKat> i already did that
#789 [19:38] <MineKat> :(
#790 [19:38] <MineKat> before
#791 [19:38] <MineKat> labymod told me to do that
#792 [19:38] <Lurks> MineKat i mean the avg
#793 [19:38] <MineKat> oh
#794 [19:38] <MineKat> ok
#795 [19:39] <MineKat> how do i reinstall it though/
#796 [19:39] <MineKat> ?
#797 [19:40] <MineKat> is it just the avg setup in downloads folder Lurks
#798 [19:40] <Lurks> Zhullu you should have access to the realm world files and transfer from there, i'm not exactly sure where, i don't own realm
#799 [19:41] <Lurks> MineKat yes, if the download is still in the folder, that should do it
#800 [19:41] <MineKat> @zhullu i own realm on bedrock, so if u needed help with that then i could help
#801 [19:41] <MineKat> ok thanks :)
#802 [19:41] <MineKat> ill ask my mom first
#803 [19:41] <MineKat> but if it doesnt work???
#804 [19:42] <MineKat> am i outta luck???
#805 [19:42] <MineKat> or is there another support page i can go to to fix it?
#806 [19:44] <Mike1> its still not doing anything
#807 [19:44] <Lurks> MineKat you could wait for other volunteers
#808 [19:44] <MineKat> btw, im running windows10 does that help? CUZ IK that people sometimes have a lot of problems with windows10
#809 [19:44] <MineKat> ok, idk how long i can wait
#810 [19:44] <MineKat> but ill ask my mom about uninstalling avg then reinstalling it
#811 [19:44] <Lurks> MineKat or return another time
#812 [19:44] <MineKat> yaaaaa
#813 [19:45] <Lurks> Mike1 did you visit a fake website and put in your details? like McLeak
#814 [19:45] <MineKat> the avg trick( i mean the putting minecraft on that list thing ) hasnt worked :(
#815 [19:45] <Mike1> no im on minecraft.net
#816 [19:46] <MineKat> Mike1 thats weird
#817 [19:46] <Mike1> ive tried chrome, IE, etc it just wont load
#818 [19:46] <Mike1> but my phone loads iot
#819 [19:46] <MineKat> have you tried opera browser mike1
#820 [19:47] <MineKat> thats what i use besides chrome
#821 [19:47] <Lurks> Mike1 it's most likely the cause, i can think of, can i suggest a scan report of running programs and possible see the cause?
#822 [19:47] <guy> i just changed my account email because i wanted to create a new one with that email. now, it doesn't let me create an account because it says that address is already used (although it isn't)edadwasd
#823 [19:47] <guy> w vwoijxdj aosijdisoajdisajdoiajs
#824 [19:47] <guy> vdxv
#825 [19:47] <guy> v
#826 [19:47] <guy> xc
#827 [19:47] <guy> v
#828 [19:47] * Absol kicked guy from #minecrafthelp (Reason: uy :Stop spamming)
#829 [19:48] <MineKat> you can download opera here https://paste.gg/p/anonymous/492e52ff158d483cbe247e111051a788
#830 [19:48] <MineKat> mike1 /\/\/\/\/\/\/\/\/\/\/\/\/\/\
#831 [19:48] * Adam [webchat@71-89-173-91.dhcp.trcy.mi.charter.com] has joined #minecrafthelp
#832 [19:48] <MineKat> byeeeeeeeeeee
#833 [19:48] <MineKat> byeeeeeeeeeee
#834 [19:48] * MineKat [webchat@wnklmb0123w-ppp-166-128.dynamic.bellmts.net] has left #minecrafthelp
#835 [19:48] * Adam is now known as Guest34192
#836 [19:49] <Guest34192> I have an old Minecraft premium account and I know my username and password for the account but do not know my email. I can't seem to find my email anywhere. Any ideas?
#837 [19:50] <Lurks> Guest34192 have you tried "forgot my email" and put in all the email you know?
#838 [19:50] <Guest34192> I don't remember the email I originally made my old account with.
#839 [19:50] <Mike1> minekat nope wont load on that either \
#840 [19:51] <Lurks> Guest34192 you'll have to contact mojang support with transaction ID/gift code to get it resolve
#841 [19:51] <Guest34192> Thank You
#842 [19:52] <Lurks> Mike1 it's most likely the cause, i can think of, can i suggest a scan report of running programs and possible see the cause?
#843 [19:52] <Mike1> thats what im gonna try now
#844 [19:54] * CablecarBarca [webchat@69-221-233-15.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#845 [19:56] <CablecarBarca> When attempting to open Minecraft 1.14.1, the game froze on the white Mojang loading screen and will not load further.
#846 [19:57] <Lurks> CablecarBarca most likely cause seems to be viruses, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#847 [19:57] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and try launching minecraft
#848 [19:57] <Kittyhaley> okay so i successfully migrated my account but now i can't log in... i clicked on the forgot password link but i never got the email...
#849 [19:58] * WhiteGodPT [webchat@a109-49-254-200.cpe.netcabo.pt] has joined #minecrafthelp
#850 [19:59] <WhiteGodPT> Hello?
#851 [19:59] <Lurks> Kittyhaley that's odd, have you check junk/spam?
#852 [19:59] <Kittyhaley> yeah
#853 [19:59] * Mike1 [webchat@c-98-225-145-7.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#854 [20:00] <Lurks> Kittyhaley hm think you'll have to contact mojang
#855 [20:01] * Lildirt [~Lildirt@mail.lildirt.com] has quit. (Ping timeout: 189 seconds)
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#857 [20:03] <Lurks> Kittyhaley unless it's being redirect because someone might have been on a fake website, like McLeak on your system?, we can run a scan report to check
#858 [20:03] * Lildirt [~Lildirt@mail.lildirt.com] has joined #minecrafthelp
#859 [20:03] <Kittyhaley> okay
#860 [20:04] <Lurks> ??> Kittyhaley tools/hjt
#861 [20:04] <Absol> Kittyhaley: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#862 [20:04] <Absol> Kittyhaley: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#863 [20:07] * Mike1 [webchat@c-98-225-145-7.hsd1.pa.comcast.net] has joined #minecrafthelp
#864 [20:08] <Mike1> why is the website not loading when i press log in?
#865 [20:09] <Lurks> Mike1 your information could be blocked by something, we can run a scan report on programs that running on your system and have a check
#866 [20:10] <Mike1> but why would that prevent minecraft website from loading?
#867 [20:11] <Lurks> Mike1 many other had the same issue and after we checked and solved it, it's all working normally
#868 [20:11] <Mike1> so run a quick scan thingy?
#869 [20:11] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has quit. (Ping timeout: 198 seconds)
#870 [20:11] <Lurks> yes Mike1
#871 [20:12] <Mike1> ok ima run one
#872 [20:15] <Kittyhaley> https://paste.ubuntu.com/p/Bx9qS2vKjx/
#873 [20:17] <Lurks> Kittyhaley ok, it's not there, good
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#875 [20:19] * mik1 [webchat@c-98-225-145-7.hsd1.pa.comcast.net] has joined #minecrafthelp
#876 [20:23] <Aycee> Hello, I'm trying to load an old Beta 1.7.3 map in the current 1.14.1 (Java Edition), but I cannot be in the map for very long (several seconds) until it causes the game to crash. I'm just wondering if there's something I need to set or edit in order to actually be able to use this map in 1.14.1. I can also provide the crash log, if needed.
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#880 [20:30] * mike1 [webchat@c-98-225-145-7.hsd1.pa.comcast.net] has joined #minecrafthelp
#881 [20:30] <mike1> lurk it still wont load
#882 [20:34] <Kittyhaley> i still can't sign in, what am i supposed to do? i have emailed Mojang multiple times but all i ever get are automatic responses it's been a month since i emailed them and i haven't gotten anything!
#883 [20:36] * Aycee [webchat@cpe-173-88-153-57.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#884 [20:36] <mike1> ok so now it says An error prevented your request from being processed. Please try again.
#885 [20:38] * Alex3 [webchat@097-104-008-030.res.bhn.net] has joined #minecrafthelp
#886 [20:38] <Alex3> I haven't used my account in many years, so I no longer remember my email I used back then or have access to the transaction ID. I know my username and password. How can I migrate?
#887 [20:49] * Spudmclellan [webchat@d118-75-23-16.try.wideopenwest.com] has joined #minecrafthelp
#888 [20:51] <Spudmclellan> Good Evening, I have a question about recovering an old account in which I do not have access to the original email account and how I may be able to recover it.
#889 [20:51] <Spudmclellan> or is this not the correct place and I should see myself out?
#890 [21:15] * nb25964 [webchat@99-1-2-197.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#891 [21:16] <nb25964> Hi, I keep trying to launch Minecraft 1.14.1, but it auto crashes
#892 [21:16] * nb25964 [webchat@99-1-2-197.lightspeed.mmphtn.sbcglobal.net] has quit. (Client Quit)
#893 [21:23] * Help_Needed [webchat@072-179-226-074.res.spectrum.com] has joined #minecrafthelp
#894 [21:23] * potato_brother7 [webchat@99-1-2-197.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#895 [21:24] <potato_brother7> the game just keeps crashing when I try to launch it
#896 [21:24] * Trey [webchat@mobile-107-77-207-165.mobile.att.net] has joined #minecrafthelp
#897 [21:24] <Help_Needed> I need help with my minecraft client, it times me out anytime I join my friends realm
#898 [21:24] <potato_brother7> i keep crashing when i try to launch
#899 [21:25] <Help_Needed> I have tried all conventional methods for solving this issue, but nothing has help
#900 [21:25] <Trey> So I purchased Minecraft on my android phone but now it is saying that I have to buy it on my kindle even though they are the same emails
#901 [21:25] <Help_Needed> Trey Kindle store and Google play store are different app stores
#902 [21:25] <Help_Needed> purchases do not transfer over I believe
#903 [21:25] <Trey> Oh so I will have to buy it again
#904 [21:26] * Max_H [webchat@160-3-63-164.cpe.cableone.net] has joined #minecrafthelp
#905 [21:27] <Help_Needed> I believe so
#906 [21:27] <Trey> Ok thanks
#907 [21:27] * Trey [webchat@mobile-107-77-207-165.mobile.att.net] has quit. (Client Quit)
#908 [21:27] <Help_Needed> Who is knowledgeable on minecraft issues?
#909 [21:28] <Max_H> Yo so every time i try to launch the game it stops responding any ideas? I've reinstalled minecraft and java.
#910 [21:28] <Help_Needed> *in-depth minecraft issues?
#911 [21:28] <Max_H> yeah basically
#912 [21:29] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#914 [21:45] * ajtessier23 [webchat@pool-100-40-81-77.prvdri.fios.verizon.net] has joined #minecrafthelp
#915 [21:45] <ajtessier23> Hi I need help
#916 [21:46] <ajtessier23> Is there anyway I can see what email was used with a account ?
#917 [21:58] * Asa [webchat@c-73-140-112-220.hsd1.wa.comcast.net] has joined #minecrafthelp
#918 [21:59] <Asa> I'm not able to extend my realm even though I've done it before, is the website working for everyone else?
#919 [22:01] * Collin [webchat@c-73-131-223-184.hsd1.ut.comcast.net] has joined #minecrafthelp
#920 [22:02] <Collin> Whenever I try to launch Minecraft, it shows this message "The game crashed whilst initializing game
#921 [22:02] <Collin> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#922 [22:02] <Collin> I have played minecraft for countless hours on my computer but only recently has it started to do this.
#923 [22:16] * BL4Z3_YT [webchat@75-164-151-35.ptld.qwest.net] has joined #minecrafthelp
#924 [22:16] <BL4Z3_YT> Hello
#925 [22:16] <BL4Z3_YT> I have the files for minecraft beta 1.6 test build 3 and was wondering how to run them in the launcher and open it
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#927 [22:24] * Scott [webchat@c-73-20-34-250.hsd1.ut.comcast.net] has joined #minecrafthelp
#928 [22:27] * tony99913 [webchat@107-206-119-61.lightspeed.renonv.sbcglobal.net] has joined #minecrafthelp
#929 [22:28] <Scott> I am attempting to purchase a copy of the game, but receive one of two errors.
#930 [22:28] <Scott> 1) Enter a profile name. I have already entered a profile name when I get this error, and there is no apparent reason for the error to appear.
#931 [22:28] <Scott> 2) I get a message stating, "An error occurred while placing order, please verify credit card info and try again." Again, there is no apparent reason why I get this message.
#932 [22:28] <Scott> First, I have used this debit card to make purchases to Mojang before without difficulty. Second, I have sufficient funds for the purchase ($16.95 for the game, as is listed on the website current;y). Third, I have checked several times to ensure all of my card information is correct. Fourth, I have tried on multiple devices on multiple internet co
#933 [22:28] <Scott> nnections.
#934 [22:30] <Scott> Can you help with this issue?
#935 [22:31] <Scott> Hello?
#936 [22:32] <tony99913> so, my old premium account was migrated (stolen) to another account which I do not have control of. According to https://namemc.com/search?q=tony99913 , the user changed the account name to grandfather0511. I was hoping one of you knows if there is any way I might be able to get my old account back under my control with my old username, because tha
#937 [22:32] <tony99913> t account has a lot of nostalgic meaning to me. I looked at all of mojang's support page, and there is no resource or information on what to do if an old premium account was "migrated without consent" (stolen). Thanks!
#938 [22:33] <Scott> Excuse me? I'm not the one helping here. This is my support chat, and you're supposed to be helping me.
#939 [22:35] <tony99913> afaik, this is a community support chat. Im just a 15yo in need of help
#940 [22:36] <Scott> Oh, that's annoying. It's not clear that this is a community chat, but I don't like that for private mattes. In that case though, for you.....
#941 [22:36] <Scott> Do you know who took your account?
#942 [22:38] <tony99913> well, they changed the username to grandfather0511, but thats about all I know. From what I've researched, a database of premium accounts was leaked, and I guess people were just able to migrate them to their own mojang accounts.
#943 [22:39] <Scott> So, are you able to get a new account with the same username and skin that you had before, or is it very specifically the account you were fond of?
#944 [22:40] <tony99913> well, I'm not necessarily looking to buy a new account, and ig it is just the principle of it
#945 [22:41] <tony99913> also, I've had that account since about 4th grade or something, so that has a bit of sentimental weight
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#947 [22:42] <Scott> As far as I know, you won't be able to get the account back since Mojang would not have a way to verify that account was ever yours. I would recommend doing your best to replicate the account to the best of your ability and go from there. Your worlds are saved separate of the account though.
#948 [22:42] <tony99913> In regards to your issue, I know it might not be an option, but have you tried a different card? That has worked for me on different sites.
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#950 [22:43] <tony99913> I know that there is a purchase id that they can use
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#952 [22:44] <Scott> I can try a different card in a few days when payday comes around. Currently, the website is showing Minecraft being sold for 17 USD, instead of the usual 27USD. I'm nervous that the price will go back up by the time payday comes around. I could use that 10USD to pay for another month of hosting my Realm world.
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#955 [22:49] <Marko> I have a problem trying to transfer my old minecraft account into a mojang account
#956 [22:53] <tony99913> im not necessarily a member of the support team, but look up your old username on namemc.com
#957 [22:53] <tony99913> it will show you the history of your account's name
#958 [22:55] <tony99913> I was having an issue with migration, and that site essentially confirmed to me that it was stolen
#959 [22:55] <tony99913> which Is why I am here
#960 [22:55] <Marko> The problem is tho I can transfer my account due the email it was signed up with
#961 [22:56] <Marko> it was my sister's and i believe she terminated that email address
#962 [22:56] <tony99913> ohh
#963 [22:56] <Marko> yeaaaa
#964 [22:56] <Marko> sooo idk what to do...
#965 [22:56] <tony99913> Im pretty sure mojang has a support page for that, but im not sure if it was much help
#966 [22:56] <Marko> yea i spent the last hour trying to navigate their website
#967 [22:57] <Marko> sent an email so im praying they can reach out to me
#968 [22:57] <Andrio> ??> tony99913 account/send-email
#969 [22:57] <Absol> tony99913: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#970 [22:57] <Absol> tony99913: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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