#1 [00:00] * Ryuuich [webchat@pc-98-73-214-201.cm.vtr.net] has joined #minecrafthelp
#2 [00:03] <Ryuuich> hello, when wanting to start the game I get an error that my driver is not compatible with opengl, it is not specified which driver, I also meet the requirements to play this, I could play the edition of windows 10 but the java will not let me.
#3 [00:03] * Luna [webchat@h177.222.213.151.dynamic.ip.windstream.net] has joined #minecrafthelp
#4 [00:03] <Luna> hello, can someone help?
#5 [00:04] <Luna> I was under the impression I could buy the java edition and be able to get it for my windows 10 with a code but it does not come up. What am I mssing?
#6 [00:06] <Ryuuich> did you but it from the mojang page?
#7 [00:08] <Andrio> Luna, unfortunately that isn't offered any more
#8 [00:08] <Andrio> Ryuuich, OpenGL is an API for graphics, so it'd be your video card driver.
#9 [00:09] <Ryuuich> Andrio thx men
#10 [00:10] * Tsar_ [~Tsar@cm-84.211.247.206.getinternet.no] has quit. (Read error: Connection reset by peer)
#11 [00:14] <Ryuuich> minecraft can run on windows 7?
#12 [00:22] <Andrio> Yes
#13 [00:22] <Andrio> I've gotten it to work on Windows XP
#14 [02:15] * JafimeMoross [webchat@xdsl-89-233-80-242.dip.osnanet.de] has joined #minecrafthelp
#15 [02:17] <JafimeMoross> Hello. I want to know if it is possible to get a nickname from an old account that I can no longer log into
#16 [02:18] <Andrio> JafimeMoross, do you have game logs?
#17 [02:19] <Andrio> ??> JafimeMoross win/.minecraft
#18 [02:19] <Absol> JafimeMoross: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#19 [02:21] <JafimeMoross> I have no game logs
#20 [02:21] <Andrio> JafimeMoross, do you have any email related to your account?
#21 [02:22] <JafimeMoross> yes
#22 [02:22] <Andrio> JafimeMoross, check whether your profile name is there.
#23 [02:22] <JafimeMoross> I got the email from my new account. I no longer know the email from my old account
#24 [02:23] <JafimeMoross> Unfortunately, I forgot all the data from my old account. I have no password, no email and also the password of the email I no longer have
#25 [02:24] <JafimeMoross> The only thing I want is to be able to use the nickname from my old account on my new one
#26 [02:25] <JafimeMoross> At best, I'd love to be able to access my old account. I believe that this will not be possible
#27 [02:26] <Andrio> ??> JafimeMoross account/send-email
#28 [02:26] <Absol> JafimeMoross: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#29 [02:26] <Absol> JafimeMoross: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#30 [02:27] <JafimeMoross> I haven't bought the game on the new account yet
#31 [02:28] <JafimeMoross> I've already sent a ticket to Mojang. However, without Transaction ID
#32 [02:28] <Andrio> ok
#33 [02:28] <Andrio> good luck
#34 [02:29] * Travis [webchat@cpe-144-136-81-160.sjui-cr-102.wel.wa.bigpond.net.au] has joined #minecrafthelp
#35 [02:29] * Travis [webchat@cpe-144-136-81-160.sjui-cr-102.wel.wa.bigpond.net.au] has quit. (Client Quit)
#36 [02:29] <JafimeMoross> What is the chance that I will at least be able to use the nickname again?
#37 [02:30] <JafimeMoross> respectively. What do you think, what is the chance that I can at least use the nickname again?
#38 [02:30] <Andrio> Did you provide any other payment-related info in your ticket?
#39 [02:31] <JafimeMoross> I haven't made a payment so far, with the account I wrote the ticket with
#40 [03:08] * Sean [webchat@115.132.44.62] has joined #minecrafthelp
#41 [03:47] * knu [~knu@v055125.ppp.asahi-net.or.jp] has quit. (Quit: Reboot...)
#42 [03:51] * knu [~knu@v055125.ppp.asahi-net.or.jp] has joined #minecrafthelp
#43 [04:47] * B4C2D0 [webchat@dsl.49.150.90.162.pldt.net] has joined #minecrafthelp
#44 [04:48] <B4C2D0> hello i have just sent a support ticket asking for a refund for the reason that i didnt initially know you java edition cant crossplay with windows 10 edition. how long can i expect my money to be refunded? TIA
#45 [04:57] * Sez [webchat@cpe-143-238-88-67.nb07.nsw.asp.telstra.net] has joined #minecrafthelp
#46 [04:57] * DSFI [webchat@176-93-197-39.bb.dnainternet.fi] has joined #minecrafthelp
#47 [04:57] <Sez> hello?
#48 [04:57] <Sez> anyone here?
#49 [04:58] <DSFI> hello
#50 [04:58] <Sez> hi
#51 [04:58] <Sez> i need help
#52 [04:58] <DSFI> sry im here for the same reason but maybe I can at least try
#53 [04:59] <Sez> ok, so im trying to get minecraft on my computer but it says that there is an error with the credit card input?
#54 [04:59] <Sez> and ill try to help you to
#55 [04:59] <Sez> only really if its on iphone/ipad/ipod
#56 [05:00] <Sez> cause idrk anything else
#57 [05:00] <Sez> but i can try help
#58 [05:02] <DSFI> So are u tring to buy it on pc?
#59 [05:02] <Sez> yeah
#60 [05:03] <DSFI> and u are sure u have written ur credit card info right?
#61 [05:03] <Sez> yeah, we've even tried 3 cards
#62 [05:04] <DSFI> Can u wait for a bit I will check something
#63 [05:04] <Sez> ok
#64 [05:04] <Sez> and what did you need help with?
#65 [05:05] <DSFI> well its modded problem cuz my forge keeps crashing during instalization
#66 [05:06] <Sez> ooooh, so idrk anything about that
#67 [05:06] <Sez> sorry
#68 [05:06] <DSFI> no broblem
#69 [05:07] <Sez> i have to go now, its rlly late where i am
#70 [05:07] <DSFI> ok
#71 [05:07] <Sez> hope you find a solution
#72 [05:07] <Sez> bye
#73 [05:07] * Sez [webchat@cpe-143-238-88-67.nb07.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#74 [05:07] <DSFI> Im from finland btw
#75 [05:07] * DSFI [webchat@176-93-197-39.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#76 [05:34] * Andrio [Andrio@questers-rest.andriocelos.net] has joined #minecrafthelp
#77 [05:57] * Lipo66 [webchat@194.228.68.200] has joined #minecrafthelp
#78 [05:59] <Lipo66> hi, i can't log in to my account and when i want to reset my password, the email doesn't come to me.
#79 [06:00] * Neonsity [webchat@c27-253-119-237.carlnfd2.nsw.optusnet.com.au] has joined #minecrafthelp
#80 [06:01] <Neonsity> I wish to know my email on my account
#81 [06:03] <Lipo66> sorry, i don't know what you mean.
#82 [06:05] * B4C2D0 [webchat@dsl.49.150.90.162.pldt.net] has quit. (Quit: webchat.esper.net)
#83 [06:06] <Lipo66> if you want my founding email for minecraft, here is it: borisdohnal@centrum.cz
#84 [06:08] * Lipo66 [webchat@194.228.68.200] has quit. (Quit: webchat.esper.net)
#85 [06:18] * Susorodni [webchat@99-55-214-80.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#86 [06:19] <Susorodni> Hi, I'm getting the "Unable to create temporary directory" Error on Linux Minecraft
#87 [06:19] <Susorodni> Hi, I'm getting the "Unable to create temporary directory" Error on Linux Minecraft
#88 [06:19] * Susorodni [webchat@99-55-214-80.lightspeed.iplsin.sbcglobal.net] has left #minecrafthelp
#89 [06:28] * X_noOby_YT [webchat@102.158.38.84] has joined #minecrafthelp
#90 [06:29] <X_noOby_YT> hi
#91 [06:29] <X_noOby_YT> hiii
#92 [06:29] <X_noOby_YT> how would i ask to my qoustion
#93 [06:29] <X_noOby_YT> quastion*
#94 [06:29] <X_noOby_YT> Qs*
#95 [06:31] <X_noOby_YT> someone hacked ùy account
#96 [06:31] <X_noOby_YT> my*
#97 [06:31] * X_noOby_YT [webchat@102.158.38.84] has quit. (Client Quit)
#98 [06:38] * Lord_of_Life [~Lord@77.28.160.114] has quit. (Ping timeout: 190 seconds)
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#100 [07:00] * JuliaGerber [webchat@ip4d14fdbd.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#101 [07:01] <JuliaGerber> HelloI just bought and downloaded Minecraft some Minutes ago. Now, when i want to play, the Game crashes everytime. I already made all Updates and also dowloaded the new Java 8. What else could be the problem?
#102 [07:01] <JuliaGerber> When i
#103 [07:02] <JuliaGerber> start the Game, there is written: An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience.
#104 [07:04] * JuliaGerber [webchat@ip4d14fdbd.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#105 [07:14] * Kuggor2 [webchat@ewo106.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#106 [07:14] <Kuggor2> Hello, I have a problem with my very old account
#107 [07:15] <Kuggor2> I can't log in becouse I dont remember: password and Email (its my dad email)
#108 [07:16] <Kuggor2> He probably remove this email
#109 [07:17] <Kuggor2> I remember only my nick - kuggor2
#110 [07:38] <Greymagic27> Kuggor2, Hey. You'll need to email mojang and ask them to reset your account details for you:
#111 [07:38] <Greymagic27> ??> Kuggor2 account/send-email
#112 [07:38] <Absol> Kuggor2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#113 [07:38] <Absol> Kuggor2: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#114 [07:41] * pxsparx [webchat@cpe-184-54-198-15.swo.res.rr.com] has joined #minecrafthelp
#115 [07:41] <pxsparx> Hi there, minecraft keeps crashing and I dont know whats going on.
#116 [07:42] * Kxle [webchat@bcdff9a5.skybroadband.com] has joined #minecrafthelp
#117 [07:42] <Greymagic27> pxsparx, Hey. Let's take a look at your crash report:
#118 [07:42] <Greymagic27> ??> pxsparx launcher/log
#119 [07:42] <Absol> pxsparx: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#120 [07:43] * Kxle [webchat@bcdff9a5.skybroadband.com] has quit. (Client Quit)
#121 [07:43] <pxsparx> How do I send that?
#122 [07:43] <Greymagic27> pxsparx, One of the steps will say how to send the log. Just follow them through
#123 [07:44] <pxsparx> Ok, give me a second to get that.
#124 [07:46] <pxsparx> https://paste.gg/p/anonymous/d2bbba4ba1de4239955540835e4e6ae6
#125 [07:48] <Greymagic27> pxsparx, The crash you're getting is usually related to out of date drivers. Let's get a dxdiag and check your driver status:
#126 [07:48] <Greymagic27> ??> pxsparx win/dxdiag
#127 [07:48] <Absol> pxsparx: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#128 [07:49] <pxsparx> As soon as I open dxdiag, I get a message that there may have been a problem accessing Direct3D. Would that be related to this issue?
#129 [07:50] <Greymagic27> pxsparx, It may be. Can you still continue the dxdiag?
#130 [07:50] <pxsparx> It also asks me if I want to bypass Direct3D, should I select yes or no?
#131 [07:51] <Greymagic27> Bypass it, once we've solved your issue check for any windows updates as they could be the cause
#132 [07:52] <pxsparx> https://paste.gg/p/anonymous/d6b33b6f25e94301b644dcbfd6622310
#133 [07:54] <Greymagic27> pxsparx, Did your issue start after installing the new driver?
#134 [07:54] <pxsparx> No, I had installed the new driver hoping it would fix the issue.
#135 [07:55] <Greymagic27> pxsparx, Reinstall the new driver and select the 'clean installation' option: https://www.geforce.com/drivers/results/147182
#136 [08:00] <pxsparx> OK im starting the clean install
#137 [08:02] * Red_M [~potato@aperturescience.red-m.net] has quit. (Quit: |)
#138 [08:17] * WoKuP [webchat@abayonne-654-1-64-248.w86-222.abo.wanadoo.fr] has joined #minecrafthelp
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#141 [08:41] * natalie3987 [webchat@125-224-84-105.dynamic-ip.hinet.net] has joined #minecrafthelp
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#143 [09:07] * TheMeanClean [webchat@cpe-75-80-244-112.dc.res.rr.com] has joined #minecrafthelp
#144 [09:08] <TheMeanClean> The hurt1.ogg is not downloading
#145 [09:09] <Greymagic27> TheMeanClean, Hey. It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#146 [09:09] <Greymagic27> ??> TheMeanClean tools/hjt
#147 [09:09] <Absol> TheMeanClean: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#148 [09:09] <Absol> TheMeanClean: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#149 [09:21] * Scott [webchat@c-73-20-34-250.hsd1.ut.comcast.net] has joined #minecrafthelp
#150 [09:21] * Scott [webchat@c-73-20-34-250.hsd1.ut.comcast.net] has quit. (Client Quit)
#151 [09:44] * Allahakboba [webchat@101-152-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#152 [09:44] <Allahakboba> Hello
#153 [09:47] <Allahakboba> Yesterday I went to download some datapacks for this one save I had and since then when I mine blocks they dont appear ingame, nor in my inventory. I have already removed the datapacks but the problem keeps arising. Note: This problem isnt on other saves.
#154 [09:52] * NathanW36 [webchat@217.151.98.69] has joined #minecrafthelp
#155 [09:53] <NathanW36> I cannot reset my password after someone has migrated my account without my permission
#156 [10:21] * Allahakboba [webchat@101-152-146-85.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#157 [10:43] * UmBr4MC [webchat@dynamic-201-244-194-16.dynamic.etb.net.co] has joined #minecrafthelp
#158 [10:44] <UmBr4MC> i have a this error
#159 [10:45] * UmBr4MC [webchat@dynamic-201-244-194-16.dynamic.etb.net.co] has quit. (Client Quit)
#160 [11:10] * proximo [webchat@208.185.211.186.IPYX-159672-ZYO.zip.zayo.com] has joined #minecrafthelp
#161 [11:15] * proximo [webchat@208.185.211.186.IPYX-159672-ZYO.zip.zayo.com] has quit. (Client Quit)
#162 [11:15] * gibgob1 [webchat@88-111-147-168.dynamic.dsl.as9105.com] has joined #minecrafthelp
#163 [11:15] <gibgob1> My game is freezing when starting up and I don't know how to fix it.
#164 [11:44] <Greymagic27> gibgob1, Hey. That's usually caused by malware, here are the removal steps:
#165 [12:01] * Michi02TheBest [webchat@host44-251-dynamic.24-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#166 [12:02] <Michi02TheBest> hello
#167 [12:02] <Michi02TheBest> my minecraft don't go
#168 [12:02] <Michi02TheBest> it's blocked
#169 [12:02] <Michi02TheBest> not respond
#170 [12:02] <Michi02TheBest> pls help
#171 [12:08] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#172 [12:10] * proeza [webchat@94.177.154.108] has joined #minecrafthelp
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#174 [12:11] <proeza> hola ahi alguien
#175 [12:11] <proeza> alguien me puede decir por que al crear un servidor me dice que mi memoria de almacenamiento esta llena y no puedo jugar en mi server
#176 [12:13] * Michi02TheBest [webchat@host44-251-dynamic.24-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#177 [12:16] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#178 [12:20] * oliwerb [webchat@asf245.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#179 [12:20] * oliwerb [webchat@asf245.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#180 [12:21] * Supafly [webchat@cpe-70-121-11-253.tx.res.rr.com] has joined #minecrafthelp
#181 [12:22] <Supafly> hey i have been trying to buy the game but it keeps saying my credit card info is not working. even though I typed in the right information and I have money in the bank account. i have tried 3 cards and it keeps saying its invalid. please help
#182 [12:24] <Lurks> Supafly have you tried contacting your bank about international purchases?
#183 [12:27] * Me4502 [~Me4502@irc.spongepowered.org] has quit. (Ping timeout: 202 seconds)
#184 [12:28] * Will [webchat@cpc111121-wiga14-2-0-cust386.18-3.cable.virginm.net] has joined #minecrafthelp
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#186 [12:29] * proeza [webchat@94.177.154.108] has quit. (Quit: webchat.esper.net)
#187 [12:30] <Will> Hi, I am trying to load minecraft and I can log in but after that it will not load past the mojang load screen. Dunno if you would be able help solve this, thanks
#188 [12:30] * zMissH4CK5 [webchat@pD9F4DA61.dip0.t-ipconnect.de] has joined #minecrafthelp
#189 [12:31] <zMissH4CK5> I dont can start minecraft.It Always crash
#190 [12:37] * zMissH4CK5 [webchat@pD9F4DA61.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
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#194 [12:45] * ben [webchat@7.147.189.80.dyn.plus.net] has joined #minecrafthelp
#195 [12:46] <ben> i need my account reactivated please
#196 [12:46] * ben is now known as Guest19030
#197 [12:46] * rucub128 [webchat@5-15-125-29.residential.rdsnet.ro] has joined #minecrafthelp
#198 [12:46] * Guest19030 [webchat@7.147.189.80.dyn.plus.net] has quit. (Client Quit)
#199 [12:48] <rucub128> when i enter the game it works fine but when i want to join a world it crashes.I dont know what to do........ help
#200 [12:51] <Lurks> rucub128 we'll need to see a log of what's happening, follow instruction here https://minecraftirc.net/support-articles/get-minecraft-log/
#201 [12:51] * bsalth [webchat@h-98-128-167-181.NA.cust.bahnhof.se] has joined #minecrafthelp
#202 [12:57] <bsalth> Hello, for the past week I've been unable to connect to both my Mojang account + my Minecraft account. Whenever I try to connect to my Mojang account it says "403 ERROR The request could not be satisfied. Request blocked", and when I try logging in to Minecraft it says "Could not connect to server".
#203 [12:57] <bsalth> I've tried to delete my cookies + cache from my web browser, reset my IP and did a virus scan of my whole system. Is there anything that I could do?
#204 [12:59] * Me4502 [~Me4502@irc.spongepowered.org] has joined #minecrafthelp
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#207 [13:02] * Asteur [webchat@12.12.232.165] has quit. (Client Quit)
#208 [13:05] <Lurks> bsalth could be you have enter your details on a fake website or someone else has on your system and it's being redirected, let's run a program that show all running software on your system
#209 [13:05] <Lurks> ??> bsalth tools/hjt
#210 [13:05] <Absol> bsalth: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#211 [13:05] <Absol> bsalth: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#212 [13:06] <rucub128> https://paste.ubuntu.com/p/3yZ8XGCJ7S/
#213 [13:08] <Lurks> rucub128 is that all?
#214 [13:08] * rucub128 [webchat@5-15-125-29.residential.rdsnet.ro] has quit. (Quit: webchat.esper.net)
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#216 [13:10] * Bart [webchat@dhcp-089-098-141-156.chello.nl] has quit. (Client Quit)
#217 [13:12] <bsalth> https://paste.ubuntu.com/p/vP4jXDSsJP/
#218 [13:13] <urielsalis> bsalth, disable NordVPN and try again
#219 [13:14] * rucub128 [webchat@5-15-125-29.residential.rdsnet.ro] has joined #minecrafthelp
#220 [13:14] <rucub128> hi,i can open minecraft but when i want to join a world it crashes
#221 [13:15] <bsalth> urielsalis disabled it, but still isn't working...
#222 [13:15] <urielsalis> bsalth, you are sure you disabled it? You are still connected from the same place here
#223 [13:15] <rucub128> i need help....
#224 [13:15] <urielsalis> ??> rucub128 launcher/crash-log
#225 [13:15] <Absol> rucub128: We need to see your crash log, which is created after a crash.
#226 [13:15] <Absol> rucub128: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#227 [13:16] <bsalth> I'm pretty sure I've disabled it the correct way, close the program -> task manager -> close everything having to do with NordVPN
#228 [13:17] <bsalth> actually I might aswell just uninstall it
#229 [13:20] <rucub128> https://paste.ubuntu.com/p/NHh6K9x79x/
#230 [13:21] <urielsalis> rucub128, we need the crash log AFTER it crashes
#231 [13:21] <rucub128> what does that mean
#232 [13:22] <urielsalis> rucub128, there is no crash in that log
#233 [13:22] <rucub128> i think i know
#234 [13:23] <bsalth> NordVPN is now off my system, and I am still unable to connect, do you reckon it has something to do with my ISP?
#235 [13:23] <urielsalis> bsalth, can you try a restart now that you uninstalled NordVPN just in case?
#236 [13:23] <bsalth> sure!
#237 [13:24] * bsalth [webchat@h-98-128-167-181.NA.cust.bahnhof.se] has quit. (Quit: webchat.esper.net)
#238 [13:25] * bsalth [webchat@h-98-128-167-181.NA.cust.bahnhof.se] has joined #minecrafthelp
#239 [13:26] <bsalth> still unable to connect...
#240 [13:26] <urielsalis> bsalth, can you try using mobile data? I think I have a guess
#241 [13:26] <bsalth> alright
#242 [13:26] <rucub128> https://paste.ubuntu.com/p/Rr7WqB8NDh/
#243 [13:26] <rucub128> done
#244 [13:27] <urielsalis> rucub128, does it say not responding or you get back to the launcher with a "The game has crashed" message?
#245 [13:27] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#246 [13:27] * Gogelin [webchat@ip-37-188-162-205.eurotel.cz] has joined #minecrafthelp
#247 [13:28] <bsalth> actually, my computer cannot connect to wireless internet >.<
#248 [13:28] <rucub128> i getback to the launcher with the message game crashed
#249 [13:28] <urielsalis> bsalth, you can do it from your phone, no need for it to be a computer
#250 [13:28] <Gogelin> Hello, i just activated my mincraft account, but when i try to log into tekkit launcher, it says, my account has no minecraft connected
#251 [13:28] * Aaryn [webchat@c-73-166-131-178.hsd1.tx.comcast.net] has joined #minecrafthelp
#252 [13:28] <urielsalis> rucub128, the text that shows in that screen is the one we need
#253 [13:28] <urielsalis> ??> Gogelin mods
#254 [13:28] <bsalth> okay, I'll try
#255 [13:28] <Absol> Gogelin: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#256 [13:28] <Absol> Gogelin: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#257 [13:29] <Gogelin> Well, basically mojang says, my account has no minecraft connected
#258 [13:29] <rucub128> @urielsalis ok just a sec
#259 [13:29] <Aaryn> I'm having trouble importing/merging my old minecraft game to my mojang account.
#260 [13:29] <bsalth> urielsalis I got the same error on my phone :/
#261 [13:29] <urielsalis> bsalth, thats really weird
#262 [13:29] <urielsalis> bsalth, what is the webpage where you are trying this?
#263 [13:30] <Gogelin> "this mojang account has no purchased copies of Minecraft attached"
#264 [13:30] <urielsalis> Aaryn, what happens when you try?
#265 [13:30] <bsalth> account.mojang.com
#266 [13:30] <urielsalis> bsalth, account.mojang.com/migrate?
#267 [13:30] <bsalth> 403 ERROR The request could not be satisfied. Request blocked. Generated by cloudfront (CloudFront)
#268 [13:31] <Aaryn> urielsalis it says my minecraft account has already been connected to the email i made, but where do i find where to download the game again?
#269 [13:31] <Aaryn> urielsalis is it the redeem page?
#270 [13:31] <urielsalis> Aaryn, minecraft.net/download
#271 [13:31] <urielsalis> bsalth, let me try login in
#272 [13:32] <Gogelin> Can you please explain, why mojang says, i have no purchased minecraft copy attached?
#273 [13:32] <urielsalis> Gogelin, what is your username?
#274 [13:32] <urielsalis> Gogelin, and Mojang doesnt say it, Tekkit does
#275 [13:32] <Gogelin> what username you mean
#276 [13:32] <urielsalis> Gogelin, Minecraft username
#277 [13:32] <Gogelin> i log via email
#278 [13:33] <rucub128> it says game crashed..........an unexpected issue occured and the game has crashed.We re sorry for the inconvenience.
#279 [13:33] <Aaryn> urielsalis it downloaded, but its only letting me play demo
#280 [13:33] <urielsalis> Gogelin, but your email is associated to a username
#281 [13:33] <urielsalis> Aaryn, what is your username?
#282 [13:33] <urielsalis> bsalth, I can login just fine, interesting
#283 [13:34] <bsalth> I dont really know if I really want to post my account details in a chatroom, but the issue is that I cant connect to anything on the Mojang website except the store and the support center urielsalis
#284 [13:34] <bsalth> oh alright
#285 [13:34] <urielsalis> bsalth, dont, this is a public channel
#286 [13:34] <urielsalis> bsalth, you are in the US?
#287 [13:34] <bsalth> it has been like this for a week
#288 [13:34] <Aaryn> XpoisonAlli
#289 [13:34] <Aaryn> urielsalis
#290 [13:34] <bsalth> I'm in Sweden
#291 [13:34] <Gogelin> how do i find out the username?
#292 [13:34] <urielsalis> Aaryn, what do you see in account.mojang.com/me?
#293 [13:34] <rucub128> @it says game crashed..........an unexpected issue occured and the game has crashed.We re sorry for the inconvenience.
#294 [13:34] <urielsalis> Gogelin, its the one shown on servers
#295 [13:35] <urielsalis> Gogelin, it should be in account.mojang.com/me
#296 [13:35] <Aaryn> urielsalis that i minecraft to redeem and which version
#297 [13:35] <rucub128> @urielsalis thats what it says
#298 [13:35] <urielsalis> Aaryn, it doesnt have your username on the top?
#299 [13:35] <urielsalis> Aaryn, in the my games section?
#300 [13:36] <urielsalis> bsalth, for the entire week?
#301 [13:36] <rucub128> @urielsalis can you help meee
#302 [13:36] <urielsalis> bsalth, I was looking to see if there were any known outages, but if it has been a week its probably being blocked for some reason
#303 [13:36] <Aaryn> urielsalis on top of what?
#304 [13:36] <bsalth> urielsalis yeah, or atleast since thursday I think
#305 [13:36] <urielsalis> Aaryn, https://i.imgur.com/07NF0HU.png
#306 [13:37] <Gogelin> i cannot find out my username, there is none
#307 [13:37] <bsalth> urielsalis do you think it is ISP related?
#308 [13:37] <urielsalis> bsalth, I suggest that you email Mojang in the address Absol is going to send you. Your IP might be one of those blocked
#309 [13:37] <rucub128> <@urielsalis> it says game crashed..........an unexpected issue occured and the game has crashed.We re sorry for the inconvenience.
#310 [13:37] <urielsalis> bsalth, I know some german users where their ISP were renting IPs from a server farm were having issues too
#311 [13:38] <urielsalis> ??> bsalth account/send-email
#312 [13:38] <Absol> bsalth: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#313 [13:38] <rucub128> please help
#314 [13:38] <Absol> bsalth: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#315 [13:38] <urielsalis> ??> rucub128 av/adwcleaner
#316 [13:38] <Absol> rucub128: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#317 [13:38] <Absol> rucub128: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#318 [13:38] <Aaryn> urielsalis i click "redeem gift code or prepaid card" then click the java version, and it asks for a code.
#319 [13:38] <Gogelin> When i click on my account on mojang website, there isn't anything
#320 [13:39] <urielsalis> ??> Aaryn account/send-email
#321 [13:39] <Absol> Aaryn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#322 [13:39] <Absol> Aaryn: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#323 [13:39] <Aaryn> i dont see my username like in the photo you sent, i dont see anything like that
#324 [13:39] <urielsalis> ??> Gogelin account/send-email
#325 [13:39] <Absol> Gogelin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#326 [13:39] <Absol> Gogelin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#327 [13:40] <Aaryn> urielsalis Where do i find my transaction ID if i made the account around 2011/2012
#328 [13:40] * zioeli84 [webchat@88.147.97.158] has joined #minecrafthelp
#329 [13:40] <bsalth> urielsalis thanks for the help anyhow! I sent them a mail earlier about this issue, do you reckon that its enough?
#330 [13:40] <Aaryn> urielsalisi dont know where to find it
#331 [13:40] <bsalth> to Mojang*
#332 [13:40] * Yannik [webchat@p5B2D8DFE.dip0.t-ipconnect.de] has joined #minecrafthelp
#333 [13:40] <zioeli84> i cant press the button to confirm my log in!!!!!
#334 [13:41] <urielsalis> ??> Aaryn account/trans-id
#335 [13:41] <Absol> Aaryn: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#336 [13:41] <urielsalis> bsalth, yeah, maybe you can reply to the automated email saying we reffered you there
#337 [13:41] <urielsalis> zioeli84, what happens when you try?
#338 [13:41] <Yannik> hey, can someone help me with the old acount migration to the new thing? bought my game back in 2012 and now i cant login
#339 [13:41] <zioeli84> the button for log in dont respond when i press it
#340 [13:41] <urielsalis> Gogelin, imgur.com
#341 [13:41] <rucub128> @Absol if i clean my laptop will it delete anything
#342 [13:41] <urielsalis> rucub128, no
#343 [13:41] <rucub128> ok
#344 [13:42] <urielsalis> zioeli84, can you try in another browser?
#345 [13:42] <urielsalis> Yannik, what happens when you try?
#346 [13:42] <zioeli84> urielsalis yes
#347 [13:42] <bsalth> urielsalis I'll do that, thanks once again, and have a nice day!
#348 [13:42] <zioeli84> i change 2 bowser but nothing
#349 [13:43] <Yannik> urielsalis i type in my email, account name and password and it says some of them are wrong. i tried to reset my password but i dont get the mail with the new one
#350 [13:43] <urielsalis> zioeli84, where are you trying to login?
#351 [13:43] <urielsalis> ??> Yannik account/hacked
#352 [13:43] <Absol> Yannik: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#353 [13:43] <Absol> Yannik: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#354 [13:43] * rucub128 [webchat@5-15-125-29.residential.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#355 [13:43] <zioeli84> urielsalis i tryed on google and internet explorer
#356 [13:44] <urielsalis> zioeli84, but to which website?
#357 [13:45] <Yannik> Absol i bought this game 7 years ago lol where should my transaction id be?
#358 [13:45] <zioeli84> urielsalis yes
#359 [13:45] <Yannik> Absol is it common that the old accounts get hacked?
#360 [13:45] <urielsalis> ??> Yannik account/trans-id
#361 [13:45] <Absol> Yannik: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#362 [13:45] <urielsalis> ?? bot
#363 [13:45] * bsalth [webchat@h-98-128-167-181.NA.cust.bahnhof.se] has quit. (Quit: webchat.esper.net)
#364 [13:45] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#365 [13:46] <Yannik> i bought my account in like 2012... where should my transaction id be?!
#366 [13:46] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#367 [13:47] <urielsalis> ??> Yannik account/trans-id/skrill
#368 [13:47] <Absol> Yannik: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and was used for gift code purchases from mid-2011 to early-2019.
#369 [13:47] <Absol> Yannik: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#370 [13:47] <zioeli84> what can i do ?
#371 [13:48] <urielsalis> zioeli84, where are you trying to login?
#372 [13:48] <Gogelin> How can i link mojang and microsoft account?
#373 [13:48] <urielsalis> Gogelin, you cant
#374 [13:48] <urielsalis> Gogelin, there are different games
#375 [13:48] <urielsalis> they*
#376 [13:49] <Yannik> k guys thanks for your help have a nice day!
#377 [13:49] <Gogelin> so if i have microsoft minecraft version, i cant play tekkit?
#378 [13:49] <urielsalis> Gogelin, no
#379 [13:49] <urielsalis> Gogelin, You need Minecraft Java edition for that
#380 [13:49] <Gogelin> what can i play with microsoft version?
#381 [13:49] <urielsalis> Gogelin, Minecraft bedrock edition, the one you download from the Windows store
#382 [13:50] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#383 [13:50] <zioeli84> urielsalisi i have a mojang account, when i try to log in on minecraft website,i press the button to confirm email and pass but it dont respond
#384 [13:51] <zioeli84> or cam a swich version on minecraft Microsoft edition?
#385 [13:51] <zioeli84> to 1.8.9?
#386 [13:51] <urielsalis> zioeli84, what do you mean?
#387 [13:53] <zioeli84> can i go on 1.8.9 version on minecraft Microsoft version?
#388 [13:53] <urielsalis> zioeli84, no
#389 [13:53] <zioeli84> nice :)
#390 [13:53] <urielsalis> zioeli84, 1.8.9 is a Java version, so you need Minecraft Java edition
#391 [13:53] <zioeli84> but i cant buy it ;:(
#392 [13:53] * Yannik [webchat@p5B2D8DFE.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#393 [13:54] <Gogelin> where can i download bedrock?
#394 [13:54] <urielsalis> Gogelin, the Windows store
#395 [13:54] <zioeli84> when i press the "access" it dont respond
#396 [13:55] <Gogelin> in windows store, there is no such thing as bedrock
#397 [13:55] <urielsalis> Gogelin, its called Minecraft
#398 [13:55] <Gogelin> and all modes are included in this?
#399 [13:56] <urielsalis> Gogelin, Bedrock has a different mod API, which is not the same as the ones in Java edition
#400 [13:56] <urielsalis> Gogelin, so no
#401 [13:56] * rucub128 [webchat@5-15-125-29.residential.rdsnet.ro] has joined #minecrafthelp
#402 [13:56] <rucub128> HELLO
#403 [13:57] <urielsalis> rucub128, does it work now?
#404 [13:57] <rucub128> nope
#405 [13:57] <urielsalis> ??> rucub128 launcher/log
#406 [13:57] <Absol> rucub128: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#407 [13:57] <rucub128> still crashes
#408 [13:57] * zioeli84 [webchat@88.147.97.158] has quit. (Quit: webchat.esper.net)
#409 [13:58] * Gogelin [webchat@ip-37-188-162-205.eurotel.cz] has quit. (Quit: webchat.esper.net)
#410 [13:58] * starswag [webchat@ipservice-092-211-215-195.092.211.pools.vodafone-ip.de] has joined #minecrafthelp
#411 [13:59] <starswag> hello
#412 [13:59] <starswag> can someone help me
#413 [13:59] <starswag> I'm having problems with Minecraft realms
#414 [14:00] <urielsalis> starswag, what problem?
#415 [14:00] <starswag> I can't seem to get on because a message about parental consent has shown up
#416 [14:01] <starswag> I looked into it a bit and I saw that if you were younger than 13 then you needed parental consent
#417 [14:01] <starswag> but I'm older than 13
#418 [14:01] <rucub128> https://paste.ubuntu.com/p/hngcPTDMv9/
#419 [14:01] <starswag> and my account says that I am
#420 [14:02] <urielsalis> starswag, you created your account while you were younger than 13?
#421 [14:02] <starswag> yes
#422 [14:02] <urielsalis> ??> starswag account/coppa
#423 [14:02] <Absol> starswag: Due to Mojang now being a part of Microsoft, an USA company, it is now required to comply with the Children's Online Privacy Protection Act (COPPA), which limits Mojang from providing service to US children under 13.
#424 [14:02] <rucub128> did it again
#425 [14:02] <Absol> starswag: See this page for more details: https://help.mojang.com/customer/portal/articles/1780997
#426 [14:02] <urielsalis> rucub128, what is your username?
#427 [14:02] <rucub128> rucub128
#428 [14:03] <rucub128> the same
#429 [14:03] <urielsalis> rucub128, what happens in another map?
#430 [14:03] <rucub128> still crashes
#431 [14:03] <urielsalis> rucub128, and a new world?
#432 [14:03] <rucub128> i have dona 2 maps and can not enter them
#433 [14:04] <rucub128> ive done a new world and same thing happens
#434 [14:04] <starswag> so I have to do this parental consent thing
#435 [14:04] <urielsalis> starswag, yep
#436 [14:05] <rucub128> i am sad
#437 [14:05] <starswag> Ive tried before but I rejects cards that I try
#438 [14:05] <starswag> it rejects cards that I try*
#439 [14:05] <rucub128> did this ever happen before
#440 [14:06] <urielsalis> starswag, the cards are in your name?
#441 [14:06] <urielsalis> ??> rucub128 win/reinst
#442 [14:06] <Absol> rucub128: You may need to reinstall the locally installed files that Minecraft puts into place.
#443 [14:06] <Absol> rucub128: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#444 [14:06] <starswag> no
#445 [14:06] <starswag> I don't have a card
#446 [14:06] <urielsalis> ??> starswag account/send-email
#447 [14:06] <Absol> starswag: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#448 [14:06] <Absol> starswag: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#449 [14:06] <starswag> ok thx
#450 [14:07] * starswag [webchat@ipservice-092-211-215-195.092.211.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#451 [14:20] <rucub128> stil crashed
#452 [14:21] <rucub128> i deleted everything and it said that the java programe stopped working
#453 [14:21] <rucub128> hello
#454 [14:24] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
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#458 [14:38] * Viktor [webchat@94-255-191-155.cust.bredband2.com] has joined #minecrafthelp
#459 [14:38] <Viktor> hello
#460 [14:39] <Viktor> i cant get into my account
#461 [14:46] * aaaaaaaaaa [webchat@cpe-184-153-111-169.nyc.res.rr.com] has joined #minecrafthelp
#462 [14:47] * aaaaaaaaaa [webchat@cpe-184-153-111-169.nyc.res.rr.com] has quit. (Client Quit)
#463 [14:52] * mahiggamajigga [webchat@c-24-91-15-177.hsd1.ma.comcast.net] has joined #minecrafthelp
#464 [14:53] <mahiggamajigga> I have an account I purchased back into 2012 but have forgotten the password. I am not able to log in and would like to regain access
#465 [14:55] <Lurks> mahiggamajigga have you tried the "forgot password"?
#466 [14:57] <mahiggamajigga> yeah
#467 [15:00] * Sonja [webchat@cpe-66-24-187-167.stny.res.rr.com] has joined #minecrafthelp
#468 [15:00] <Sonja> It won't let me purchase my game.
#469 [15:00] <Sonja> I've tried on two different computers and both of my cards, nothing works.
#470 [15:01] * Demon [webchat@c-73-243-25-209.hsd1.co.comcast.net] has joined #minecrafthelp
#471 [15:02] * Demon [webchat@c-73-243-25-209.hsd1.co.comcast.net] has quit. (Client Quit)
#472 [15:04] <Sonja> Y'all really gonna do me like that
#473 [15:05] * Sonja [webchat@cpe-66-24-187-167.stny.res.rr.com] has quit. (Quit: webchat.esper.net)
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#476 [15:14] * leagles [webchat@cpc83505-wolv18-2-0-cust37.16-1.cable.virginm.net] has joined #minecrafthelp
#477 [15:14] <leagles> hi
#478 [15:15] * ScottyHD3 [webchat@c-66-176-214-169.hsd1.fl.comcast.net] has joined #minecrafthelp
#479 [15:15] <leagles> i brought minecraft but it doesnt seem to be downloading on my computer so ive decided i want to refund the game but dont know how to refund exactly
#480 [15:16] <ScottyHD3> Hello, is there any way to fix my rendering distance on servers and also in single player?
#481 [15:16] <leagles> do you know how to refund minecraft
#482 [15:17] <Delaxarnyazer> ??> leagles account/refund
#483 [15:17] <Absol> leagles: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#484 [15:19] * Fysellynator [webchat@50.225.108.188] has joined #minecrafthelp
#485 [15:19] <leagles> ive read the link and it doesnt seem to help
#486 [15:20] <leagles> can i have step by step intructions on how to refund pls?
#487 [15:21] * ScottyHD3 [webchat@c-66-176-214-169.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#488 [15:21] <leagles> ???
#489 [15:21] <urielsalis> leagles, sure
#490 [15:21] <urielsalis> leagles, you read the page, you follow the instructions, and done
#491 [15:22] <leagles> it doesnt say any instructions
#492 [15:22] <urielsalis> leagles, Absol sent them
#493 [15:23] <Fysellynator> So I have a bad graphics card that can only run OpenGL 1.0 but have a .dll file called "opengl32.dll" that usually removes the need when I place it in the same folder as a .exe for a game. This doesn't seem to be working with Minecraft despite having put the file in literally every Minecraft related folder I can find. I'd like if someone could help
#494 [15:23] <Fysellynator> me figure out where to put this .dll to get it to work or find some other way to play until I can get a new graphics card.
#495 [15:23] <leagles> but i dont know where to find them because there just different paragraphs answering irrelevent questions
#496 [15:23] <urielsalis> Fysellynator, I dont think thats how it works...
#497 [15:24] <urielsalis> leagles, those paragraphs are the conditions on when you will get a refund, when you read all of them you will see the instructions on how to do the refund
#498 [15:24] <Fysellynator> It's worked for most of the games I have on my PC, the only exception being Minecraft.
#499 [15:25] <Delaxarnyazer> I believe the requirements specifically say that it needs at least 1.3+ for Minecraft, I don´t think it´ll run on 1.0.
#500 [15:25] <leagles> ok i know my transaction id now what
#501 [15:26] <urielsalis> Delaxarnyazer, 4.4*
#502 [15:26] <Delaxarnyazer> ?? requirements/opengl
#503 [15:26] <Absol> requirements/opengl: Minecraft requires at least OpenGL 1.3+ (in the future, 2.1+). The most recent version of OpenGL is currently 4.6.
#504 [15:26] <Absol> requirements/opengl: Note that some GPUs says that they support a particular OpenGL API version but actually do not, and some GPUs are too underpowered to run Minecraft, so OpenGL version support is just for your reference, and does not directly translate to "You can run Minecraft on this decade-old junk".
#505 [15:27] <urielsalis> updatnig that
#506 [15:27] <urielsalis> I got mine from https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#507 [15:27] <Fysellynator> Well the binding of isaac rebirth needs opengl 2.1 if i remember correctly but simply dropping the file next to the .exe made the game run, even if it was pretty laggy.
#508 [15:28] <urielsalis> ?? requirements/opengl
#509 [15:28] <Absol> requirements/opengl: Minecraft requires at least OpenGL 4.4
#510 [15:28] <Absol> requirements/opengl: Note that some GPUs says that they support a particular OpenGL API version but actually do not, and some GPUs are too underpowered to run Minecraft, so OpenGL version support is just for your reference, and does not directly translate to "You can run Minecraft on this decade-old junk".
#511 [15:28] <urielsalis> Fysellynator, OpenGL is something that its supported by your graphics card driver, not a random dll
#512 [15:28] <urielsalis> Fysellynator, I dont know where you got that from, but im not sure what its doing
#513 [15:30] * Farly [webchat@cpe-70-95-207-4.san.res.rr.com] has joined #minecrafthelp
#514 [15:31] <Farly> Hi
#515 [15:31] <Fysellynator> Well It's basically just been something I've had stored on a flash drive since forever that I use when games require OpenGL but my current computer has a crappy graphics card.
#516 [15:31] <urielsalis> Fysellynator, what graphics card you have?
#517 [15:32] * leagles [webchat@cpc83505-wolv18-2-0-cust37.16-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#518 [15:32] <Fysellynator> How would I check that? I know this should probably be common knowledge but I'm really tired.
#519 [15:32] <urielsalis> ??> Fysellynator win/dxdiag
#520 [15:32] <Absol> Fysellynator: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#521 [15:32] <Farly> I've been having problems running Minecraft 1.14.1. My problem occurs whenever I load into a world or I try changing the resolution of my game (Trying to set it to Fullscreen and such.)
#522 [15:32] <Farly> The game ends up crashing.
#523 [15:33] <Fysellynator> Where on dxdiag would I get the graphics card info from
#524 [15:34] <urielsalis> Fysellynator, Display devices, you can just give us your dxdiag here and we can verify the latest driver too
#525 [15:34] <urielsalis> ??> Farly launcher/log
#526 [15:34] <Absol> Farly: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#527 [15:34] <Farly> I have the log here. Should I paste it?
#528 [15:34] <urielsalis> Farly, yep, in paste.ubuntu.com please
#529 [15:35] <Farly> https://paste.ubuntu.com/p/mGD6FDXWgP/
#530 [15:35] <urielsalis> Farly, interesting
#531 [15:36] <Fysellynator> It says my main driver is "igdumd64.dll,igd10umd64.dll"
#532 [15:36] <urielsalis> Fysellynator, can you share the dxdiag with us?
#533 [15:36] <Fysellynator> How?
#534 [15:36] <urielsalis> Fysellynator, paste.ubuntu.com
#535 [15:36] <urielsalis> Fysellynator, the link Absol gave you has the full instructinos
#536 [15:37] <Farly> So what seems to be the problem?
#537 [15:37] <Farly> It's definitely a resolution issue.
#538 [15:38] <urielsalis> Farly, Its the first time I see it actually
#539 [15:38] <Farly> Whenever I touch the "Maximize" screen or try slightly expanding or shrinking the window or try running at Fullscreen the game crashes.
#540 [15:38] <urielsalis> Farly, do you mind doing some extra steps? I want to get more info
#541 [15:38] <Farly> Sure.
#542 [15:38] <urielsalis> ??> Farly tools/hjt
#543 [15:38] <Absol> Farly: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#544 [15:38] <Absol> Farly: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#545 [15:38] <urielsalis> ??> Farly win/dxdiag
#546 [15:38] <Absol> Farly: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#547 [15:39] * Fysellynator [webchat@50.225.108.188] has joined #minecrafthelp
#548 [15:39] <Fysellynator> https://paste.ubuntu.com/p/vcwmHdx2df/
#549 [15:40] <urielsalis> Fysellynator, actually, if you downgrade to Windows 7 you shouldnt need to put that library in any game
#550 [15:40] <urielsalis> Fysellynator, there are drivers available for Windows 7 for that graphics card
#551 [15:41] <Farly> https://paste.ubuntu.com/p/ZtTTpykgbJ/
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#553 [15:41] <Farly> https://paste.ubuntu.com/p/QtrMRcY8b5/
#554 [15:41] <Fysellynator> Well then I'd have to sacrifice my Windows 10 apps, including Minecraft Bedrock Edition.
#555 [15:42] <Farly> If there's anything I need to do please inform me.
#556 [15:42] <urielsalis> Farly, graphics card drivers seem old, lets start with that
#557 [15:42] <urielsalis> Farly, download and install https://www.nvidia.com/Download/driverResults.aspx/147184/en-us
#558 [15:43] <Farly> Would be kind of weird if they're old since I've updated them recently but I'll give it a fresh download again. Maybe I messed up something.
#559 [15:43] <urielsalis> Fysellynator, that pc was never windows 10 compatible from the start
#560 [15:43] <urielsalis> Fysellynator, but it seems it should be able to fit a modern graphics card, as long as you get the small form factor ones
#561 [15:44] <urielsalis> Farly, the version you have installed according to the dxdiag is from 12/17/2017
#562 [15:44] <urielsalis> Farly, 11/10/2016 for the intel ones
#563 [15:44] <Farly> Interesting. I'm downloading new ones right now
#564 [15:45] <Fysellynator> Okay, thanks for the help. I'll just wait and get a new graphics card. I bought this computer for like 140 dollars refurbished so I guess I should have expected some issues.
#565 [15:45] * MineKat [webchat@wnklmb0123w-ppp-166-128.dynamic.bellmts.net] has joined #minecrafthelp
#566 [15:46] <MineKat> hi, so minecraft doesnt want to install. i try installing version 1.8.9 but it keeps sending this...
#567 [15:46] * Fysellynator [webchat@50.225.108.188] has quit. (Quit: webchat.esper.net)
#568 [15:46] <MineKat> https://paste.gg/p/anonymous/496afcef85fd4e3d88972322e968ad72
#569 [15:47] <MineKat> crash report /\ /\ /\ /\
#570 [15:47] <urielsalis> ??> MineKat tools/hjt
#571 [15:47] <Absol> MineKat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#572 [15:47] <Absol> MineKat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#573 [15:47] <MineKat> ok
#574 [15:49] <MineKat> btw someone named @lurks yesterday said to uninstall avg, so i did, should i try restarting the computer and see if it works after that? Absol
#575 [15:50] <MineKat> @absol am i supposed to do a system scan?
#576 [15:50] <MineKat> with hijack
#577 [15:50] <Lurks> MineKat oh hey, he can help you farther than i, follow his instruction
#578 [15:50] <urielsalis> MineKat, yes
#579 [15:51] <Farly> Note: Still here, just installing
#580 [15:51] <MineKat> https://paste.ubuntu.com/p/fPkdsc5cfD/
#581 [15:52] <MineKat> the hijack thing /\ /\ /\ absol
#582 [15:52] <urielsalis> ??> MineKat av/bytefence
#583 [15:52] <Absol> MineKat: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#584 [15:52] <MineKat> ok brb
#585 [15:54] <MineKat> i started the bytefence uninstalling
#586 [15:55] <MineKat> when its done should i try reinstalling minecraft 1.8.9 Absol
#587 [15:55] <urielsalis> MineKat, yes
#588 [15:55] <MineKat> okie dokie
#589 [15:57] <MineKat> ok, so beofre it would stop at 58mb butn now its til 56, does that mean its working Absol urielsalis
#590 [16:00] <MineKat> anyone else need help xd
#591 [16:00] <MineKat> xD
#592 [16:12] * Sean [webchat@c-73-16-71-240.hsd1.ma.comcast.net] has joined #minecrafthelp
#593 [16:14] <Sean> I am unable to start the launcher, getting unable to download error message (1.14.1.jar). I reset my computer back to factory settings, all applications have been removed. I am still getting the error. I disabled Windows Defender, does not help. I'm at a loss, any ideas?
#594 [16:15] <mattym> ??> Sean tools/hjt
#595 [16:15] <Absol> Sean: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#596 [16:15] <Absol> Sean: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#597 [16:16] <Sean> ok, thanks
#598 [16:17] * Nathan [webchat@0540b82f.skybroadband.com] has joined #minecrafthelp
#599 [16:17] <Nathan> I am trying to migrate an old Premium account, but the address used to register it has since been deleted
#600 [16:17] <Nathan> I cannot remember the password to the account, and am unable to reset because of the deletion
#601 [16:18] <mattym> Nathan, You will need to contact Mojang to resolve that.
#602 [16:18] <mattym> ??> Nathan account/send-email
#603 [16:18] <Absol> Nathan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#604 [16:18] <Absol> Nathan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#605 [16:18] * Nathan [webchat@0540b82f.skybroadband.com] has quit. (Client Quit)
#606 [16:27] * Farly [webchat@cpe-70-95-207-4.san.res.rr.com] has quit. (Quit: webchat.esper.net)
#607 [16:27] <Sean> https://paste.ubuntu.com/p/DQdHwg62Yc/
#608 [16:28] <mattym> Sean, Are you currently on a home internet connection?
#609 [16:29] <Sean> yes
#610 [16:29] * Farly [webchat@cpe-70-95-207-4.san.res.rr.com] has joined #minecrafthelp
#611 [16:29] <Farly> Hi
#612 [16:30] <Farly> I was here earlier. I had a problem regarding my Minecraft crashing whenever I changed its resolution.
#613 [16:30] <mattym> Sean, Can you get me the fill text of the download error?
#614 [16:30] <Sean> hold on
#615 [16:30] <mattym> Farly, Did you finish the driver update?
#616 [16:31] <Farly> Yeah, I updated.
#617 [16:31] <Farly> Wait I think there was one more I had to update, like the Intel or something, I got the NVidia updated.
#618 [16:32] <mattym> Farly, Ideally the game will use the Nvidia hardware, so for now you can ignore the Intel drivers.
#619 [16:33] <Farly> The problem still occurs
#620 [16:33] <mattym> Farly, When you load up the world, can you hit F3 and make sure its using the Nvidia hardware.
#621 [16:33] * Nick [webchat@173-18-15-60.client.mchsi.com] has joined #minecrafthelp
#622 [16:33] <Nick> Hey It wont let me buy the darn game
#623 [16:33] <Farly> Yup, its running on NVidia GForce
#624 [16:33] <mattym> Farly, It should say so under the Display area on the right side of the F3 hud
#625 [16:34] <mattym> Nick, What happens when you try?
#626 [16:34] * Nick is now known as Guest32487
#627 [16:34] <Sean> Unable to download
#628 [16:34] <Sean> https://launcher.mogang.com/v1/objects/55ba86ddcbc3579397f41910463ffd4056e1e523/client.jar to C:\Users\seang\AppData\Roaming\.minecraft\versions\1.14.1\1.14.1.jar
#629 [16:34] <Guest32487> it wont let me purchase the game
#630 [16:35] * Guest32487 [webchat@173-18-15-60.client.mchsi.com] has quit. (Client Quit)
#631 [16:47] <mattym> Sean, There is not other text in the error?
#632 [16:49] <Sean> that is all -- the error message in the window is "ERROR :( - Failed to download file. 1.14.1.jar - show more details" what I gave up above are the "more details"
#633 [16:50] <mattym> Sean, Do you get an error if you go directly to the download page it mentioned: https://launcher.mogang.com/v1/objects/55ba86ddcbc3579397f41910463ffd4056e1e523/client.jar
#634 [16:50] <Sean> hold on - there is another line " Error details: Request error - 107: ERR_SSL_PROTOCOL_ERROR"
#635 [16:53] <Sean> When I tried to go to the page, I got an error - "This type of file can harm your computer. Do you want to keep client (1).jar anyway?"
#636 [16:57] <mattym> Sean, Thats fine, it still means it actually got to the page.
#637 [16:58] <Sean> so do I just copy that file to the location it mentions in the error message?
#638 [16:58] <mattym> Sean, See if you still get the error after doing the following.
#639 [16:58] <mattym> ??> Sean win/reinst
#640 [16:58] <Absol> Sean: You may need to reinstall the locally installed files that Minecraft puts into place.
#641 [16:58] <Absol> Sean: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#642 [16:59] <Sean> ok, will try - thanks mattym and absol!!
#643 [17:10] * grossdragon [webchat@cpe-142-129-206-93.socal.res.rr.com] has joined #minecrafthelp
#644 [17:11] <grossdragon> how do i get a hold of technical support to report my account being hacked
#645 [17:13] <mattym> grossdragon, You mean to regain access to it?
#646 [17:16] <grossdragon> yes. the email was changed to one i do not own
#647 [17:16] <grossdragon> costya.626@mail.ru is what it was changed to
#648 [17:17] <mattym> ??> grossdragon account/send-email
#649 [17:17] <Absol> grossdragon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#650 [17:17] <Absol> grossdragon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#651 [17:20] <Sean> @absol - reinstalling didn't work, I am still getting errors. I thought it was something installed, but I reset it back to factory settings. It seems the file isn't being downloaded when the launcher is running. I can't download it myself because it is creating the temp directory. Any other thoughts
#652 [17:21] <mattym> Sean, Does it error out on the same file each time, or does it vary?
#653 [17:22] <Sean> same file :(
#654 [17:23] <mattym> Sean, If its the same file each time, it could point to a server sided issue.
#655 [17:24] <mattym> Sean, Considering you have reset the PC, its unlikely to be anything on your PC, and the HJT log showed nothing we know to cause those issues.
#656 [17:24] <mattym> Sean, The only other thing I can think of for you to try would be a router restart.
#657 [17:24] <Sean> hmm - something with comcast then
#658 [17:24] <mattym> Sean, Or check to see if your router has a firewall of its own.
#659 [17:24] <Sean> next step - thanks!
#660 [17:24] * Prop [webchat@mta-75-188-71-111.columbus.rr.com] has joined #minecrafthelp
#661 [17:24] <Prop> Howdy
#662 [17:26] * Sean [webchat@c-73-16-71-240.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#663 [17:26] <Prop> I've been having the same error for about 6 months. When I launch I get to the Mojang loading screen then I get a not responding error. The game output states the following
#664 [17:26] <Prop> I have reinstalled about 6 times and have searched far and wide for answers. Any help would be lovely.
#665 [17:26] <Prop> Process crashed with exit code -805306369
#666 [17:26] <Prop> Was the output message
#667 [17:29] <mattym> ??> Prop av/adwcleaner
#668 [17:29] <Absol> Prop: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#669 [17:29] <Absol> Prop: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#670 [17:29] <Prop> ill give it shot
#671 [17:29] * Prop [webchat@mta-75-188-71-111.columbus.rr.com] has quit. (Quit: webchat.esper.net)
#672 [17:31] * Prop [webchat@mta-75-188-71-111.columbus.rr.com] has joined #minecrafthelp
#673 [17:32] <Prop> I ran it, testing if it worked now
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#675 [17:33] * Prop [webchat@mta-75-188-71-111.columbus.rr.com] has quit. (Client Quit)
#676 [17:34] * grumpycat81 [webchat@035-137-113-005.dhcp.bhn.net] has joined #minecrafthelp
#677 [17:34] <grumpycat81> Hello, i was downloading SkyFactory 4 and it says i failed to download forge, does anyone know what i can do
#678 [17:35] <grumpycat81> file name: forge-14.23.4.2831.jar
#679 [18:14] * Seb [webchat@ip68-96-190-126.lv.lv.cox.net] has joined #minecrafthelp
#680 [18:14] <Seb> My reset password isnt getting sent to my email
#681 [18:15] * Seb [webchat@ip68-96-190-126.lv.lv.cox.net] has quit. (Client Quit)
#682 [18:26] * rafamo [webchat@167.250.31.72] has joined #minecrafthelp
#683 [18:28] <rafamo> Hi I used to have minecraft a long time ago. And recently I decided to play again. However, since I forgot my password and my old email has been deactivated I can't log in. I only remember my username. Is there any way to recuperate my account?
#684 [18:29] <Lurks> rafamo yes, it's possbile but i think you have to buy the game again
#685 [18:29] <GreyVulpine> https://help.mojang.com/customer/portal/articles/901432
#686 [18:29] <rafamo> really? is it there a way to maintain my old purchase
#687 [18:30] <rafamo> btw I think my original account was not a Mojang account
#688 [18:30] <GreyVulpine> https://help.mojang.com/customer/portal/articles/329530-my-email-account-has-changed-
#689 [18:30] <Lurks> rafamo oh wait, follow greyvulpine, sorry i skip something
#690 [18:31] * Henry [webchat@129.11.33.33] has joined #minecrafthelp
#691 [18:31] <Henry> Hi, I need some help with my minecraft account
#692 [18:32] <Henry> I purchased Minecraft back in 2012 (or at least my parents did) and played it consistently up until probably 2016/2017, under the username HenryR0304 and the e-mail address speckledchicken@hotmail.co.uk. I have an e-mail with a transaction ID, a welcome to Minecraft message, and even a few purchases on old servers I used to play all on this same e-
#693 [18:32] <Henry> mail account.
#694 [18:32] <Henry> Fast-forward to now, and I want to play again, but my account has disappeared. I received an e-mail from Mojang in late 2018 saying my account was migrated, but it has instead disappeared altogether: my username is suddenly available again, and I could even create a new mojang account with the same e-mail.
#695 [18:32] <GreyVulpine> https://help.mojang.com/customer/portal/emails/new
#696 [18:33] <Henry> I don't want to repurchase minecraft, seeing as I have once already, and I shouldn't need to again. Advice would be much appreciated.
#697 [18:33] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#698 [18:33] <Henry> No one?
#699 [18:33] <GreyVulpine> https://help.mojang.com/customer/portal/emails/new
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#701 [18:39] * Lord_of_Life_ [~Lord@77.28.161.180] has joined #minecrafthelp
#702 [18:40] * Lord_of_Life [~Lord@77.28.174.118] has quit. (Ping timeout: 190 seconds)
#703 [18:41] * need_help [webchat@159-170-237-24-mvl.cwc.gci.net] has joined #minecrafthelp
#704 [18:43] <need_help> I got a new computer and can not download minecraft on my new computer. And the computer that had minecraft on it was destroyed
#705 [18:45] * Anthony [webchat@pool-71-186-185-14.bflony.fios.verizon.net] has joined #minecrafthelp
#706 [18:46] <Anthony> hello, my situation is I purchased Minecraft years ago when I was young, I am unable to remember the email I signed up with or cor responding password, any suggestions on what to do??
#707 [18:47] * Anthony [webchat@pool-71-186-185-14.bflony.fios.verizon.net] has quit. (Client Quit)
#708 [18:48] <Lurks> need_help what happen when you download?
#709 [18:53] * eugene [webchat@121.128.174.159] has joined #minecrafthelp
#710 [18:53] <eugene> #minecrafthelp
#711 [18:54] <Lurks> eugene yes, this is the area
#712 [18:55] <eugene> i purchased mash-up at minecraft marketplace (my residence is korea, don't use well english)
#713 [18:55] * Tyrone3 [webchat@ip68-1-21-95.mc.at.cox.net] has joined #minecrafthelp
#714 [18:55] <Tyrone3> Hello?
#715 [18:55] <eugene> but failed when i create 'new world'
#716 [18:55] <eugene> hi!
#717 [18:56] <eugene> i purchased mash-up at minecraft marketplace (my residence is korea, don't use well english)
#718 [18:56] <eugene> but failed when i create 'new world'
#719 [18:56] <eugene> i use XBOX ONE version
#720 [18:57] <eugene> don't progress next step
#721 [18:58] <eugene> mash-up name is 'City Living'
#722 [18:58] <Lurks> eugene sorry, this is a java edition help only
#723 [18:58] <Lurks> ??> eugene bedrock
#724 [18:59] <eugene> where can i help XBOX ONE edition?
#725 [18:59] <Lurks> eugene for bedrock help https://help.mojang.com/customer/en/portal/articles/1175743-minecraft-support-resources
#726 [18:59] <eugene> I'll check. thank you
#727 [19:01] <eugene> and i contact to mojang by e-mail
#728 [19:02] <Tyrone3> Hello, I bought MC but I was told minutes later a friend said I needed the windows 10 version. The 40 would've been used better elsewhere. I hope you can help.
#729 [19:04] <Lurks> Tyrone3 depends on mojang, if they refund you, here's there policy https://help.mojang.com/customer/portal/articles/359338 best of luck
#730 [19:13] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
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#734 [19:21] <asj> just bought java edition and downloaded on macbook air. but getting repeated errors that game crashed.
#735 [19:21] <mattym> ??> asj launcher/log
#736 [19:21] <Absol> asj: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#737 [19:28] <asj> this does not work
#738 [19:28] <asj> no logs appear
#739 [19:28] <mattym> asj, Did you follow all the steps in the link?
#740 [19:29] <asj> could not copy or paste the log as no logs appeared
#741 [19:29] <asj> the game never started.
#742 [19:30] <mattym> asj, Does the error message that appears give you any information or details.
#743 [19:31] <asj> says game crash. an unexpected issue occured and the game has crashed.
#744 [19:31] <mattym> asj, If thats happening it should be able to generate some form of a log.
#745 [19:31] <asj> says we're sorry for the inconvenience
#746 [19:32] <mattym> asj, Check the instructions that were linked again. Make sure all the settings in the launcher are set as they should be to force it to show the log data.
#747 [19:33] * Vboi [webchat@c-73-222-55-123.hsd1.ca.comcast.net] has joined #minecrafthelp
#748 [19:33] <Vboi> hi. i want to create an account with my email but it tells me that there is already an account associated with that email.
#749 [19:34] <mattym> Vboi, Then at some point you made a Mojang account with that email.
#750 [19:34] <Vboi> yeah
#751 [19:34] <Vboi> and i transferred that account to another email
#752 [19:34] <mattym> Vboi, It does not free up the old email.
#753 [19:34] <Vboi> oh
#754 [19:35] <Vboi> so do i have to create the account with a totally new email?
#755 [19:35] <mattym> Vboi, Yes
#756 [19:35] <Vboi> one i havent used before for minecraft
#757 [19:35] <Vboi> ok
#758 [19:35] <Vboi> thank you
#759 [19:39] * terry [webchat@mobile-107-77-206-200.mobile.att.net] has joined #minecrafthelp
#760 [19:40] <terry> I am trying to download and it syass that it can not save death 2 or sneeze 4 or something else. how do I fix this
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#762 [19:50] * Spassky2 [webchat@c-67-190-254-179.hsd1.fl.comcast.net] has joined #minecrafthelp
#763 [19:51] <Spassky2> does anybody have a fix for the io.netty.channel.AbstractChannel$AnnotatedConnectExpectation: Connection timed out: no further information: ?
#764 [19:53] <mattym> Spassky2, Are you getting that error with 1 specific server or all?
#765 [19:58] <Spassky2> just 1
#766 [19:58] <Spassky2> it is a friends and that seems to be the commonissue
#767 [19:59] <mattym> Spassky2, Are other people not on your friends network able to connect to it?
#768 [19:59] <Spassky2> I am the only one not able to connect to it
#769 [20:00] <mattym> Spassky2, But are the others that are able to connect to it on the same internet connection as the host, or elsewhere?
#770 [20:00] <Spassky2> elsewhere
#771 [20:01] <mattym> Spassky2, Then its just a timeout. Meaning your network is not able to establish a stable connection to the hosts network.
#772 [20:01] <mattym> Spassky2, All you can do is try at another time, or from another network if you have access to one.
#773 [20:01] <Spassky2> the issue has been going on for about 2 days now
#774 [20:02] <Spassky2> ive tried turning off the firewall and anti virus protection
#775 [20:02] <mattym> Spassky2, If the server is working for others, and its only an issue with that server, its a network issue out of your control.
#776 [20:03] <Spassky2> ok
#777 [20:03] <Spassky2> so he would have to fix somethig
#778 [20:04] <mattym> Spassky2, No
#779 [20:05] <Spassky2> so there really isnt anything I can do at this point?
#780 [20:05] <mattym> Spassky2, All you can do is keep trying and hope for a stable connection. But there are no guarantees.
#781 [20:05] <Spassky2> ok thanks
#782 [20:13] * Hea_Dong [webchat@210.218.33.68] has joined #minecrafthelp
#783 [20:13] <Hea_Dong> Hello
#784 [20:13] <Hea_Dong> Some body Help me....
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#787 [20:19] * _Kinou_ [webchat@24-245-87-233.ip.casscomm.com] has joined #minecrafthelp
#788 [20:19] <_Kinou_> Hello
#789 [20:19] <_Kinou_> My windows 10 code seems to be invalid or not working
#790 [20:25] * WeDoNotForget [webchat@d118-75-213-196.try.wideopenwest.com] has joined #minecrafthelp
#791 [20:25] <WeDoNotForget> I'm trying to run Minecraft 1.4.4 and all it is doing is crashing on me.
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#794 [20:29] <asj> just bought minecraft java and downloaded on macbook air. since then, minecraft is not loading with error message of game crashed. sorry for the inconvenience
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#797 [20:30] <asj> no log output noted
#798 [20:30] <WeDoNotForget> Huh? Say again.
#799 [20:32] <WeDoNotForget> https://paste.gg/p/anonymous/a9cb6d96b1d94ac5b30d3403287b0ccd
#800 [20:32] <asj> i did contact someone in this forum about an hour ago about the same issue. he advised to change some settings and copy paste the log output. but there is no log output
#801 [20:33] <asj> what am i supposed to do
#802 [20:34] * WeDoNotForget [webchat@d118-75-213-196.try.wideopenwest.com] has quit. (Client Quit)
#803 [20:35] <asj> my launcher version is 2.1.3677
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#806 [20:37] <asj> ???
#807 [20:39] <_Kinou_> Hello???
#808 [20:39] <asj> can someone help me?
#809 [20:40] <_Kinou_> same^
#810 [20:40] <asj> i just bought minecraft java edition for mac os
#811 [20:41] <asj> but the download is not even starting with repeated messages of game crash
#812 [20:41] <asj> reason given is unexpected issue
#813 [20:42] <asj> it has been over an hour now fiddling with this download
#814 [20:49] * Wreckasaurus [webchat@cpe-173-172-96-69.kc.res.rr.com] has joined #minecrafthelp
#815 [20:50] <Wreckasaurus> I am trying to update the game so I can play and I keep getting error codes
#816 [20:53] * Wreckasaurus [webchat@cpe-173-172-96-69.kc.res.rr.com] has quit. (Client Quit)
#817 [20:54] <asj> whom should i contact for fixing this issue
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#819 [21:02] * Plz_Help [webchat@cpe-69-206-169-254.hvc.res.rr.com] has joined #minecrafthelp
#820 [21:03] <Plz_Help> my login credentials are correct but the login button isn't doing anything
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#822 [21:14] * MysticLinJam [webchat@c-73-3-199-47.hsd1.co.comcast.net] has joined #minecrafthelp
#823 [21:15] <MysticLinJam> Hello, i am having a problem running minecraft 1.14 and get an exception access violation as soon as the world loads/
#824 [21:18] <CubeTheThird> ??> MysticLinJam launcher/log
#825 [21:18] <Absol> MysticLinJam: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#826 [21:26] <MysticLinJam> https://paste.ubuntu.com/p/b4mjrj3vWN/ ok here is my launcher log
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#828 [21:29] <CubeTheThird> MysticLinJam, where are you seeing this exception access violation message? it's not in that log at any rate
#829 [21:29] <CubeTheThird> Plz_Help, on the website or in the game?
#830 [21:31] <MysticLinJam> I usually get it when i have VBO's turned on
#831 [21:31] <CubeTheThird> MysticLinJam, what game version are you running?
#832 [21:32] <MysticLinJam> 1.14.1
#833 [21:33] <MysticLinJam> I have the error up in a notepad if that will help
#834 [21:38] <mattym> MysticLinJam, Provide that error log via the same paste site.
#835 [21:40] * Plz_Help [webchat@cpe-69-206-169-254.hvc.res.rr.com] has quit. (Quit: webchat.esper.net)
#836 [21:41] <MysticLinJam> https://paste.ubuntu.com/p/g33RvjBBQ2/
#837 [21:41] <mattym> ??> MysticLinJam win/dxdiag
#838 [21:42] <Absol> MysticLinJam: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#839 [21:46] <MysticLinJam> https://paste.ubuntu.com/p/3HqrF3J2hX/
#840 [21:48] <mattym> MysticLinJam, The diagnostic didn't seem to pick up all the info. However it does seem to be an HP, so...
#841 [21:48] <mattym> ??> MysticLinJam gpu/intel/ig7
#842 [21:48] <Absol> MysticLinJam: Some older versions of Intel integrated graphics hardware do not support features that Minecraft needs in order to work. If you are using a desktop computer, you can install a modern dedicated graphics card. If you are on a laptop you will need to use a computer with newer hardware. Alternatively you can use version 1.13.2 or lower of Minecraft, with the "Use VBOs" option in video settings set to off.
#843 [21:50] <MysticLinJam> Ok, I use a laptop so i guess i'll just have to stick with 1.13, thank you for your help
#844 [21:58] * JoshNeedsHelp [webchat@london1544w-lp130-01-70-24-153-155.dsl.bell.ca] has joined #minecrafthelp
#845 [21:59] <JoshNeedsHelp> I have been playing on minecraft java 1.5.2 for windows (not 10) for quite some time now issue free. My game is completely unmodified. Today, I found I was not able to launch the game. I get a crash error whenever I try to launch it. I have not changed anything since it worked.
#846 [22:00] <JoshNeedsHelp> What can I do to stop the crashing and be able to launch the game again?
#847 [22:07] <CubeTheThird> JoshNeedsHelp, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#848 [22:11] * cslatts16 [webchat@65-100-22-199.cdrr.qwest.net] has joined #minecrafthelp
#849 [22:12] <cslatts16> I cant log into my minecraft account because i dont have an email associated with it
#850 [22:12] <cslatts16> I only know my username and password
#851 [22:13] <JoshNeedsHelp> https://paste.ubuntu.com/p/G7DzhFmjCw/
#852 [22:13] * Owen [webchat@75-172-66-146.tukw.qwest.net] has joined #minecrafthelp
#853 [22:13] <CubeTheThird> cslatts16, what's the username?
#854 [22:13] <cslatts16> cslatts16 lol
#855 [22:13] * Owen [webchat@75-172-66-146.tukw.qwest.net] has quit. (Client Quit)
#856 [22:14] <CubeTheThird> cslatts16, ah yup you have a legacy account. You'll have to migrate it to a mojang.com account
#857 [22:14] <CubeTheThird> ??> cslatts16 account/migrate
#858 [22:14] <Absol> cslatts16: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#859 [22:14] <cslatts16> i tried that, but i dont have a purchase code thing i saw that
#860 [22:14] <CubeTheThird> JoshNeedsHelp, hmm it's showing a read error. You might need to uninstall and reinstall that version
#861 [22:15] <CubeTheThird> cslatts16, what method of payment did you use for the purchase?
#862 [22:15] <cslatts16> i bought it like 8 years ago with maybe my moms card i have no idea how i got it
#863 [22:15] <cslatts16> i think like a christmas gift
#864 [22:15] <cslatts16> er something
#865 [22:15] <CubeTheThird> cslatts16, ah ok. In that case you'll need to contact Mojang for assistance to migrate it
#866 [22:15] <JoshNeedsHelp> how do you uninstall and reinstall a version
#867 [22:15] <CubeTheThird> ??> cslatts16 mojang/email
#868 [22:15] <Absol> cslatts16: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#869 [22:15] <Absol> cslatts16: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#870 [22:15] <CubeTheThird> JoshNeedsHelp, are you using the official game launcher?
#871 [22:16] <JoshNeedsHelp> yes
#872 [22:16] <cslatts16> ah ok i sent one to that, is that all i can do
#873 [22:16] <CubeTheThird> cslatts16, ya all we can offer from here. We're just volunteers so we can't directly fix accounts
#874 [22:16] <cslatts16> thanks for the timely and friendly replies, cheers
#875 [22:17] <CubeTheThird> JoshNeedsHelp, ok. Did you create a separate profile in the launcher for that version? (i.e. make a separate game directory?)
#876 [22:17] * cslatts16 [webchat@65-100-22-199.cdrr.qwest.net] has quit. (Quit: webchat.esper.net)
#877 [22:17] <JoshNeedsHelp> yes
#878 [22:19] <CubeTheThird> JoshNeedsHelp, ok good. Easiest way is to open the game folder, go to the versions folder, and rename/delete the version you're using. That will force a re-download of it
#879 [22:25] * nick8 [webchat@cpe-174-102-45-151.cinci.res.rr.com] has joined #minecrafthelp
#880 [22:26] <nick8> im trying to change my email with no success
#881 [22:27] <JoshNeedsHelp> still not working
#882 [22:27] <nick8> no
#883 [22:29] * nick8 [webchat@cpe-174-102-45-151.cinci.res.rr.com] has quit. (Client Quit)
#884 [22:29] <CubeTheThird> JoshNeedsHelp, same error?
#885 [22:30] <JoshNeedsHelp> yes
#886 [22:33] <CubeTheThird> JoshNeedsHelp, hmm ok. you might need to do a clean install on the entire folder then. With the launcher closed, rename the game profile's folder, then re-open the game and launch. This will force a res-download of all the game assets
#887 [22:39] * BL4Z3_YT [webchat@97-120-17-27.ptld.qwest.net] has joined #minecrafthelp
#888 [22:39] <BL4Z3_YT> Hello
#889 [22:40] <JoshNeedsHelp> the folder called assets?
#890 [22:41] <JoshNeedsHelp> or the .minecraft folder?
#891 [22:41] <JoshNeedsHelp> and will I lose my saves?
#892 [22:45] * BL4Z3_YT [webchat@97-120-17-27.ptld.qwest.net] has joined #minecrafthelp
#893 [22:45] <BL4Z3_YT> Hello
#894 [22:46] <BL4Z3_YT> Minecraft gives this error Failed to download file. survivaltest.jar is downloads from s3.amazonaws.com/Minecraft.Download/versions/survivaltest/survivaltest.jar
#895 [22:46] <CubeTheThird> JoshNeedsHelp, rename the .minecraft folder to something else, like .minecraftOld
#896 [22:46] <BL4Z3_YT> I have the .json
#897 [22:46] <CubeTheThird> BL4Z3_YT, umm what game version are you trying to play?
#898 [22:46] <BL4Z3_YT> it also says Error details: HTTP 403: Forbidden
#899 [22:47] <BL4Z3_YT> Minecraft survival test I got it from the wiki
#900 [22:49] <CubeTheThird> BL4Z3_YT, umm... ya I dono where you found a download link, but it's definitely not available for download anymore
#901 [22:49] <BL4Z3_YT> it is from the wiki for the Minecraft survival test
#902 [22:50] <BL4Z3_YT> What version of indev where the water and lava source blocks spread to all avilable blocks
#903 [22:51] <CubeTheThird> BL4Z3_YT, according to the wiki: "Survival Test was removed from the website on December 16, 2010"
#904 [22:51] <BL4Z3_YT> I have the edited client
#905 [22:52] <BL4Z3_YT> fromthe wiki
#906 [22:52] <BL4Z3_YT> is there any out of launcher indev or infdev versions that you can get from the wiki
#907 [22:54] <BL4Z3_YT> preferably indev 0.31
#908 [22:54] <CubeTheThird> BL4Z3_YT, sorry but this is beyond what we can assist with here. We only really support the current releases of the game, and from what I can tell you're trying to download a version that isn't available for download anymore
#909 [22:54] <CubeTheThird> BL4Z3_YT, I recommend you check on the minecraft forums for help with indev/infdev versions
#910 [23:09] <JoshNeedsHelp> now I get this msg Unable to save download. jinput-platform-2.0.5-natives-windows.jar
#911 [23:15] <JoshNeedsHelp> OK it worked but I lost all my save files
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