#1 [00:16] * dj4287 [webchat@47-39-160-100.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#2 [00:16] <dj4287> Hello
#3 [00:17] <dj4287> Anyone here?
#4 [00:17] <dj4287> I have issues with my account
#5 [00:21] * dj4287 [webchat@47-39-160-100.dhcp.unas.mo.charter.com] has quit. (Client Quit)
#6 [00:29] * LoliSplit [webchat@c-98-197-241-55.hsd1.tx.comcast.net] has joined #minecrafthelp
#7 [00:29] <LoliSplit> Hello
#8 [00:30] <LoliSplit> I was trying to get help on how i can change my email address to a different one since i no longer have access to the email address its on
#9 [01:15] * Flomishubi [webchat@91-220-58-66.gci.net] has joined #minecrafthelp
#10 [01:16] <Flomishubi> Hello, for some reason I am unable to log into my minecraft account! I haven't logged in for a few years, but for some reason mojang has no memory of my email being associated with an account!!! (I am 100% sure this is the only email I could have used.)
#11 [01:18] * Flomishubi [webchat@91-220-58-66.gci.net] has quit. (Client Quit)
#12 [01:54] * Corny [webchat@67-2-179-174.slkc.qwest.net] has joined #minecrafthelp
#13 [01:55] <Corny> So, everytime I try to launch minecraft java version 1.14 it crashes.
#14 [01:55] <Corny> And none of the fixs I have tried, which was linking it to all other java.exe version in the java folder have worked
#15 [01:55] <Corny> Ops sorry. Its 1.14.1
#16 [02:02] <Corny> The output log says Process crashed with exit code -1
#17 [02:03] <mattym> ??> Corny launcher/log
#18 [02:03] <Absol> Corny: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#19 [02:05] <Corny> https://paste.ubuntu.com/p/vqyHYMJnny/
#20 [02:15] <Corny> there.
#21 [02:40] * Corny [webchat@67-2-179-174.slkc.qwest.net] has joined #minecrafthelp
#22 [02:43] <Corny> https://paste.ubuntu.com/p/CbVKqPZHY8/
#23 [02:52] <mattym> ??> Corny win/!\
#24 [02:52] <mattym> ??> Corny win/!\
#25 [02:52] <mattym> ??> Corny win/!
#26 [02:52] <Absol> Corny: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#27 [02:52] <Absol> Corny: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#28 [02:55] * konrad [webchat@gw10.netarea24.pl] has joined #minecrafthelp
#29 [02:56] * konrad [webchat@gw10.netarea24.pl] has quit. (Client Quit)
#30 [03:06] <Andrio> win⚠
#31 [04:13] * creat [webchat@cm218-252-14-35.hkcable.com.hk] has joined #minecrafthelp
#32 [04:13] <creat> hello
#33 [04:13] * creat [webchat@cm218-252-14-35.hkcable.com.hk] has quit. (Client Quit)
#34 [04:31] * dylan009 [webchat@5e04bef2.bb.isp.sky.com] has joined #minecrafthelp
#35 [04:31] <dylan009> hi I had a Minecraft account I didn't use for a while, but now I can't remember the username or password
#36 [04:32] <dylan009> the password or email I mean*
#37 [04:33] * dylan009 [webchat@5e04bef2.bb.isp.sky.com] has quit. (Client Quit)
#38 [04:35] * beomseok [webchat@211.176.236.118] has joined #minecrafthelp
#39 [04:36] <beomseok> I'd like to get a refund on Minecraft.
#40 [04:51] * Moon [webchat@1.57.11.195] has joined #minecrafthelp
#41 [04:52] <Moon> How to buy Minecraft java edition in China ?
#42 [04:53] <Moon> ?
#43 [04:54] <Moon> Is anyone here?
#44 [06:13] * AugustusDer1 [webchat@ip5f5ad8f3.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#45 [06:13] <AugustusDer1> Hello, can I speak in German with you?
#46 [06:15] <AugustusDer1> I can not come inside the server of anyone
#47 [06:19] * JustCallMeSomeone [webchat@2.50.127.246] has joined #minecrafthelp
#48 [06:20] <JustCallMeSomeone> my email got deleted, and i forgot my password, can u change my email and give me my password on that email
#49 [06:20] <JustCallMeSomeone> i have proof that i owned it
#50 [06:20] * ShadowCronnis [webchat@168-205-37-219.wantel.net.br] has joined #minecrafthelp
#51 [06:22] * JustCallMeSomeone [webchat@2.50.127.246] has quit. (Client Quit)
#52 [06:22] * JustCallMeSomeone [webchat@2.50.127.246] has joined #minecrafthelp
#53 [06:23] <JustCallMeSomeone> so my email got deleted and i forgot my password, can u change email and also i have proof that i bought that account
#54 [06:23] * ShadowCronnis [webchat@168-205-37-219.wantel.net.br] has quit. (Client Quit)
#55 [06:25] * AugustusDer1 [webchat@ip5f5ad8f3.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#56 [06:38] * Lord_of_Life [~Lord@46.217.15.154] has joined #minecrafthelp
#57 [06:41] * Lord_of_Life_ [~Lord@77.28.161.180] has quit. (Ping timeout: 198 seconds)
#58 [06:46] * Niki [webchat@b9168f97.cgn.dg-w.de] has joined #minecrafthelp
#59 [06:46] <Niki> Hello?
#60 [06:48] * SkyKnight47 [webchat@128-153-20-31.ftth.glasoperator.nl] has joined #minecrafthelp
#61 [06:49] <SkyKnight47> My problem, apperantly security questions have been enabled for my account. I was tryting to log in on my PC i use everytime, and it says its a new device so i have to answer the questions. I can't reset them. Help! I just wanted to change my skin.
#62 [07:09] * ZooDYT [webchat@187-44-53-216.mcl-wr.mastercabo.com.br] has joined #minecrafthelp
#63 [07:10] * ZooDYT [webchat@187-44-53-216.mcl-wr.mastercabo.com.br] has quit. (Client Quit)
#64 [07:24] * AugustusDer1 [webchat@ip5f5ad8f3.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#65 [07:25] <AugustusDer1> hello, I need your help please
#66 [07:41] <AugustusDer1> can you help me please
#67 [07:42] <AugustusDer1> I can not come inside of any server on minecraft
#68 [07:57] * nO [webchat@114.249.207.122] has joined #minecrafthelp
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#70 [08:12] * Kyle [webchat@114.72.138.129] has joined #minecrafthelp
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#72 [08:39] * bigboi [webchat@cpe-75-80-244-112.dc.res.rr.com] has joined #minecrafthelp
#73 [08:39] <bigboi> hurt1.ogg is not downloading
#74 [08:47] * bigboi [webchat@cpe-75-80-244-112.dc.res.rr.com] has quit. (Quit: webchat.esper.net)
#75 [08:49] * luki0987 [webchat@cpc92082-nrte30-2-0-cust89.8-4.cable.virginm.net] has joined #minecrafthelp
#76 [08:49] <luki0987> hello
#77 [08:50] <Greymagic27> luki0987, Hey. How can we help?
#78 [08:52] <luki0987> hey i cant reset my password for my minecrfat account since ive forgoten the password to the email address as well
#79 [08:53] <Greymagic27> luki0987, Without having the login to your email you won't be able to reset your password. Have you tried contacting your email provider to get your email password back?
#80 [08:53] * Porkyle [~Porkyle@176-93-108-17.bb.dnainternet.fi] has quit. (Ping timeout: 190 seconds)
#81 [08:53] <luki0987> in the process of doing so but i kinda need it urgently as waiting to play with a friend is there any way you could reset the password?
#82 [08:54] <Greymagic27> ??> luki0987 info/volunteer
#83 [08:54] <Absol> luki0987: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#84 [08:55] <luki0987> well im kinda screwed lol, oh well thanks for your time
#85 [08:55] <Greymagic27> No problem. Mojang can reset your password for your account although they do have a 1 month backlog right now. Would you like their contact information?
#86 [09:02] * Synthetic [webchat@26.88.244.66.static.smithvilledigital.net] has joined #minecrafthelp
#87 [09:03] <Synthetic> Hello, i'm just seeing if all i can do about an old account who's email i've forgotten is email Mojang help?
#88 [09:03] <Greymagic27> Synthetic, Hey. To retrieve an old account email you'll need to email mojang. Here are the steps on how to do that:
#89 [09:04] <Greymagic27> ??> Synthetic account/send-email
#90 [09:04] <Absol> Synthetic: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#91 [09:04] <Absol> Synthetic: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#92 [09:04] <Synthetic> Thank you, i've done that i was just seeing if that's the only option
#93 [09:05] <Greymagic27> Synthetic, Only they can deal with account issues. Good luck!
#94 [09:05] <Greymagic27> Synthetic, Only they can deal with account issues. Good luck!
#95 [09:05] * Synthetic [webchat@26.88.244.66.static.smithvilledigital.net] has left #minecrafthelp
#96 [09:05] * Porkyle [~Porkyle@37-136-88-148.rev.dnainternet.fi] has joined #minecrafthelp
#97 [09:15] * FryEmUp [webchat@n119237107227.netvigator.com] has joined #minecrafthelp
#98 [09:16] <FryEmUp> are minecraft server down right now? i have 3 minecraft accounts and all three are unable to let me log into the game. what is going on?
#99 [09:16] <Greymagic27> FryEmUp, Hey. What's the message that you get when you attempt to login?
#100 [09:22] * FryEmUp [webchat@n119237107227.netvigator.com] has quit. (Quit: webchat.esper.net)
#101 [09:44] * Ari [webchat@xdsl-84-44-147-37.nc.de] has joined #minecrafthelp
#102 [09:45] * Ari [webchat@xdsl-84-44-147-37.nc.de] has quit. (Client Quit)
#103 [09:51] * Kebabhi [webchat@cpc105590-sgyl40-2-0-cust163.18-2.cable.virginm.net] has joined #minecrafthelp
#104 [09:52] * Porkyle [~Porkyle@37-130-160-47.bb.dnainternet.fi] has joined #minecrafthelp
#105 [09:53] <Kebabhi> Hi. I want to change my skin and username on minecraft and have forgotten my security questions' answers. I have access to the email and I have been trying to get sent the link to change the questions but I'm not receiving any emails from Mojang at all. Any ideas?
#106 [09:53] <Greymagic27> Kebabhi, Hey. Here is some information on why you may not be getting their emails:
#107 [09:53] <Greymagic27> ??> Kebabhi account/email-missing
#108 [09:53] <Absol> Kebabhi: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#109 [09:53] <Absol> Kebabhi: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#110 [09:53] <Absol> Kebabhi: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#111 [09:54] <Kebabhi> Have emailed support, just wanted to see if there's a short term fix here. Tried that account as well, problem is I'm not even getting any emails to do with verification to be able to verify the account. Guess I'll just have to wait
#112 [09:55] <Greymagic27> Kebabhi, Only they can help with account issues. See here for the response times: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#113 [09:55] <Kebabhi> Ok. Thanks!
#114 [09:56] * Porkyle [~Porkyle@37-130-182-35.bb.dnainternet.fi] has joined #minecrafthelp
#115 [10:01] * Kebabhi [webchat@cpc105590-sgyl40-2-0-cust163.18-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#116 [10:09] * robbe0789 [webchat@94-226-155-250.access.telenet.be] has joined #minecrafthelp
#117 [10:09] <robbe0789> hello
#118 [10:09] <robbe0789> can somebody help me
#119 [10:09] <Greymagic27> robbe0789, Hey. What's the issue?
#120 [10:10] <robbe0789> i cant log in
#121 [10:10] <Greymagic27> robbe0789, What does it say when you try?
#122 [10:10] <robbe0789> i want to download a mod and than my minecraft chrased
#123 [10:11] <Greymagic27> robbe0789, I can take a look but just so you know, we don't support mods here:
#124 [10:11] <Greymagic27> ??> robbe0789 launcher/log
#125 [10:11] <Absol> robbe0789: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#126 [10:12] <robbe0789> ok thx
#127 [10:13] * robbe0789 [webchat@94-226-155-250.access.telenet.be] has quit. (Client Quit)
#128 [10:15] * Why [webchat@130-145-75-188-static.jon.cz] has joined #minecrafthelp
#129 [10:17] <Why> Hello, I wanted to play with him trough hamachi on my server ( tried normal world too ) and when he joins I see him ingame but he got stucked in "loading world" then got kicked. I tried to lower render distance but still nothing.
#130 [10:17] <Greymagic27> ??> Why info/hamachi
#131 [10:17] <Greymagic27> ??> Why net/hamachi
#132 [10:17] <Absol> Why: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#133 [10:17] <Absol> Why: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#134 [10:18] <Why> So hamachi doesnt work anymore
#135 [10:18] <Why> And what VPN ?
#136 [10:18] <Why> I can´t port forward now because I dunno login to router :
#137 [10:19] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#138 [10:22] * Ferixx [webchat@210.195.29.90] has joined #minecrafthelp
#139 [10:22] <Ferixx> hello anyone?
#140 [10:22] <Ferixx> I want to buy Minecraft but I keep getting error
#141 [10:22] <Greymagic27> Ferixx, Hey. How can we help?
#142 [10:22] <Ferixx> it says to ' check your card dedails"
#143 [10:23] <Ferixx> but it's correct
#144 [10:23] <Ferixx> i tried in incognito also cant work
#145 [10:23] <Greymagic27> Ferixx, Does your bank allow transactions to sweden?
#146 [10:23] <Ferixx> im not sure
#147 [10:23] <Ferixx> maybe i should contact them
#148 [10:23] <Greymagic27> Ferixx, Give it a try. If they do allow them and it still happens you can contact mojang and ask them about the issue:
#149 [10:23] <Greymagic27> ??> Ferixx mojang/email
#150 [10:23] <Absol> Ferixx: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#151 [10:23] <Absol> Ferixx: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#152 [10:28] * Why [webchat@130-145-75-188-static.jon.cz] has quit. (Quit: webchat.esper.net)
#153 [10:39] * sam [webchat@108-211-9-176.lightspeed.lsvlky.sbcglobal.net] has joined #minecrafthelp
#154 [10:39] <sam> hey
#155 [10:40] <Greymagic27> sam, Hey. How can we help?
#156 [10:40] <sam> so im trying to download the game on my surface pro 6 and it keeps telling me that it cannot load (for example) swim.ogg, ambient.ogg
#157 [10:40] <sam> things like that
#158 [10:41] * hezdt [webchat@p54B9604F.dip0.t-ipconnect.de] has joined #minecrafthelp
#159 [10:41] <Greymagic27> sam, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#160 [10:42] <Greymagic27> ??> sam tools/hjt
#161 [10:42] <Absol> sam: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#162 [10:42] <Absol> sam: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#163 [10:42] <hezdt> yo like they just fucking changed my email and ive never fucking seen a system where you can hack accounts as fucking easy as this so either you give me my fucking 25 back or you change my fucking email back and make it a somewhat save system
#164 [10:42] <Absol> hezdt: Please keep it civil
#165 [10:43] <Greymagic27> hezdt, Um hey. You can email mojang and ask to get your email changed if you'd like. Here are the steps:
#166 [10:43] <Greymagic27> ??> hezdt account/send-email
#167 [10:43] <Absol> hezdt: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#168 [10:43] <Absol> hezdt: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#169 [10:44] <hezdt> yeah march 30 should i wait a whole year till i get a response telling me they cant do anything
#170 [10:44] <Greymagic27> hezdt, The wait time is only 2 weeks right now. Once they reply to your first email you should get responses quicker
#171 [10:44] <hezdt> *and i dont have the transaction id as i bought it in 2011 which is a bit
#172 [10:45] <Greymagic27> hezdt, See if this is of any help:
#173 [10:45] <Greymagic27> ??> hezdt account/trans-id
#174 [10:45] <Absol> hezdt: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#175 [10:46] <hezdt> as it says its send to my inbox which is already deleted as email accounts and banks dont keep these for 8 years
#176 [10:46] <Greymagic27> hezdt, If you can't find it you can ask them for alternate verification methods
#177 [10:46] <sam> i just clicked paste so that should do the terick?
#178 [10:47] * ferixx [webchat@210.195.29.90] has joined #minecrafthelp
#179 [10:47] <sam> trick
#180 [10:47] <Greymagic27> sam, Yep. Just send the link you get after pressing paste
#181 [10:47] * ferixx [webchat@210.195.29.90] has quit. (Client Quit)
#182 [10:47] <sam> ok thanks
#183 [10:47] <sam> https://paste.ubuntu.com/
#184 [10:47] * b1ackoreo [webchat@77.139.8.16] has joined #minecrafthelp
#185 [10:48] <Greymagic27> Click the 'paste!' button and make sure you've got things in the 'poster' and 'content' fields
#186 [10:48] <b1ackoreo> Help! Can someone explain why I have this error? "java.lang.IllegalStateException: failed to create a child event loop"
#187 [10:48] <sam> oh my bad
#188 [10:48] <hezdt> i mean i do have verification of my name that had to be changed 2015 because it had to be migrated into a mojang account
#189 [10:48] <hezdt> if thats possible
#190 [10:48] <sam> what should i need in the poster and contemt
#191 [10:49] <Greymagic27> sam, The HJT output in 'content' and a name in 'poster'
#192 [10:49] * ferixx [webchat@210.195.29.90] has joined #minecrafthelp
#193 [10:49] <ferixx> does Minecraft not allow debit cards for purchase?
#194 [10:49] <ferixx> im tyring to purchase a copy of mincraft jva
#195 [10:49] <ferixx> I keep getting error
#196 [10:49] <ferixx> and asked to check card info
#197 [10:50] <sam> https://paste.ubuntu.com/p/jxvt4NJgTJ/
#198 [10:51] <sam> hoping this works
#199 [10:51] * jake [webchat@128.0.11.123] has joined #minecrafthelp
#200 [10:52] * jake [webchat@128.0.11.123] has quit. (Client Quit)
#201 [10:52] <ferixx> anyone?
#202 [10:53] <sam> im here lol
#203 [10:53] * Willund [webchat@002128160233.mbb.telenor.dk] has joined #minecrafthelp
#204 [10:54] <ferixx> can you use debit card to purchase minecraft
#205 [10:54] <Willund> When i open Minecraft's newest version 1.14.1 it says it cant find the files'
#206 [10:54] * hezdt [webchat@p54B9604F.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#207 [10:55] <sam> dude just abandoned me
#208 [10:55] * ferixx [webchat@210.195.29.90] has quit. (Quit: webchat.esper.net)
#209 [10:56] * sam [webchat@108-211-9-176.lightspeed.lsvlky.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#210 [10:57] * b1ackoreo [webchat@77.139.8.16] has quit. (Quit: webchat.esper.net)
#211 [11:00] * sam [webchat@108-211-9-176.lightspeed.lsvlky.sbcglobal.net] has joined #minecrafthelp
#212 [11:00] <sam> hey
#213 [11:01] <sam> https://paste.ubuntu.com/p/jxvt4NJgTJ/
#214 [11:02] * ShogiRitter [webchat@x4db418f5.dyn.telefonica.de] has joined #minecrafthelp
#215 [11:04] <ShogiRitter> Hello. Im trying to migrate my old minecraft premium acc. But I forgot my Username. Is there any way to reclaim it?
#216 [11:06] * sam [webchat@108-211-9-176.lightspeed.lsvlky.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#217 [11:07] * Leppe [webchat@81-234-226-186-no551.tbcn.telia.com] has joined #minecrafthelp
#218 [11:11] <Leppe> Hello! I'm in urgent help of retreiving my minecraft purschase from 2011! I've sent a support email with no answer back yet. I can only play on the demo version right now, even tho i had full access to my minecraft game just two days ago... I'm getting really impatient with the support from mojang, can someone help me?
#219 [11:12] <Leppe> New to this chat btw ↑
#220 [11:16] <Leppe> Does anyone know how to make mojang solve this issue faster? It has happened to many before, according to different threads from other minecraft forums.
#221 [11:19] <Leppe> afk for like 20 min, hopefully someone can help, or atlest try
#222 [11:20] * grim [webchat@cpc128734-hawk17-2-0-cust99.know.cable.virginm.net] has joined #minecrafthelp
#223 [11:20] <grim> hi i can only play minmecrat demo
#224 [11:21] * grim [webchat@cpc128734-hawk17-2-0-cust99.know.cable.virginm.net] has quit. (Client Quit)
#225 [11:22] * RigorMortis243 [webchat@p57B0CF87.dip0.t-ipconnect.de] has joined #minecrafthelp
#226 [11:24] <RigorMortis243> pastebin with my problem: https://paste.gg/p/anonymous/c48e2ba797a94f9aa0e093ae57d0895f
#227 [11:25] <RigorMortis243> It's rather odd, idk if the version 1.14 is at fault, or some weird network issue and on whose end
#228 [11:28] * proxyh [webchat@p4FDBD798.dip0.t-ipconnect.de] has joined #minecrafthelp
#229 [11:28] <proxyh> Hello everybody,
#230 [11:29] * proxyh [webchat@p4FDBD798.dip0.t-ipconnect.de] has quit. (Client Quit)
#231 [11:35] * Leppe [webchat@81-234-226-186-no551.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#232 [11:36] <RigorMortis243> If pastebin is not OK I can type it out as well
#233 [11:40] * leppe [webchat@81-234-226-186-no551.tbcn.telia.com] has joined #minecrafthelp
#234 [11:41] <leppe> RigorMortis243 so you're saying that my purchase disappearing from my account has something to do with the new update?! It doesn't make sense since my buddys can play with their minecraft accounts with past purchases...
#235 [11:42] <RigorMortis243> youre pinging the wrong guy :p
#236 [11:42] <RigorMortis243> leppe
#237 [11:42] <leppe> u sure? cuz u just wrote something below my question before
#238 [11:43] <leppe> chat didn't refresh fully so i had to create a new nick
#239 [11:43] <RigorMortis243> Yeah, I had a question of my own
#240 [11:43] <leppe> anyways this chat doesn't seem to able to handle these kinds of problems.. :( too bad oh well
#241 [11:44] <leppe> i'll guess i have to wait for mojang to respond to my email ;/
#242 [11:44] <leppe> *i I'll*
#243 [11:45] <leppe> if anyone has had this problem before please ping me!
#244 [11:47] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#245 [11:53] * bensa [webchat@36.255.87.245] has joined #minecrafthelp
#246 [11:55] <bensa> i am running mc bedrock dedicated server on cloud. how do i convert the survival world to creative ? because right now even if server.properties settings are changed to creative mode it doesn't seem to work..
#247 [11:55] <bensa> has anyone tried this ?
#248 [11:57] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#249 [12:02] * Shliosas [webchat@91-155-77-38.elisa-laajakaista.fi] has joined #minecrafthelp
#250 [12:02] <Shliosas> HI cant access account and download my game.
#251 [12:02] <Shliosas> getting validation error
#252 [12:05] * Shliosas [webchat@91-155-77-38.elisa-laajakaista.fi] has quit. (Client Quit)
#253 [12:06] * RigorMortis243 [webchat@p57B0CF87.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#254 [12:09] * iceiix [Elite22036@sigma.elitebnc.org] has quit. (Ping timeout: 183 seconds)
#255 [12:09] * iceiix [Elite22036@sigma.elitebnc.org] has joined #minecrafthelp
#256 [12:10] * koala132 [webchat@96-18-185-235.cpe.cableone.net] has joined #minecrafthelp
#257 [12:11] <koala132> hey so this is where i get help for my account yes?
#258 [12:12] <mattym> koala132, Generally not for account issues but we can point you in the right direction.
#259 [12:12] <mattym> koala132, What sort of issue are you having?
#260 [12:13] <koala132> ok, just wanted to know if i could maybe have someone give me the E-mail i used to register years ago so i can log on after they did the new sign in stuff
#261 [12:13] <koala132> just having issues logging into my legacy account
#262 [12:14] <mattym> koala132, No one will be able to give you the email. To get help migrating the account and recovering it, you will need to contact Mojang.
#263 [12:14] <mattym> ??> koala132 account/send-email
#264 [12:14] <Absol> koala132: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#265 [12:14] <Absol> koala132: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#266 [12:15] * Moog [webchat@cpe-76-187-148-210.tx.res.rr.com] has joined #minecrafthelp
#267 [12:15] <koala132> my main problem is i don't have the E-mail i used to register which is the one that has the transaction ID
#268 [12:16] <mattym> koala132, The form Absol linked has more info on other ways to find the ID.
#269 [12:16] <Moog> I need to reset the password on my account, but whenever I do it never sends me the email. I've tried to have the reset password email sent to ALL of my emails and I still get nothing to reset my password. This has made it absolutely impossible to migrate my account or even log onto it. Minecraft was bought for me for my birthday back in 2013, and
#270 [12:16] <Moog> i'm pretty much being told I have to re-buy it.
#271 [12:17] <mattym> Moog, Unmigrated accounts cant get a password reset.
#272 [12:17] <mattym> Moog, You will need to contact Mojang to recover it.
#273 [12:17] <mattym> ??> Moog account/send-email
#274 [12:17] <Absol> Moog: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#275 [12:17] <Absol> Moog: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#276 [12:18] <Moog> alright, i was just curious if there was a faster way to get ahold of mojang, but I'll send an email. Thanks!
#277 [12:18] * Moog [webchat@cpe-76-187-148-210.tx.res.rr.com] has quit. (Client Quit)
#278 [12:21] <koala132> i looked over the other ways to get my transaction id and i still can't find it
#279 [12:22] <mattym> koala132, When and what payment method was used to buy it?
#280 [12:22] * ditrax_ [webchat@ip5659ea97.speed.planet.nl] has joined #minecrafthelp
#281 [12:22] <koala132> that was years ago so i don't have a way of knowing
#282 [12:22] <koala132> probably a credit card no longer in use
#283 [12:22] * ditrax_ [webchat@ip5659ea97.speed.planet.nl] has quit. (Client Quit)
#284 [12:23] <mattym> koala132, And is it that you dont remember the email, or know it but no longer have access to it?
#285 [12:24] <koala132> the E-mail i though i used for it doesn't say i bought the game and i need my registered E-mail for my legacy account to migrate it
#286 [12:24] <koala132> otherwise i can sign into it and it's be locked from me
#287 [12:24] <koala132> can't*
#288 [12:25] <mattym> koala132, If you still know your username and password, you can log into the launcher.
#289 [12:25] <koala132> i'll give that a try
#290 [12:26] <koala132> ok so i'm signed in how do i get my e-mail now?
#291 [12:27] <mattym> koala132, You can't, you will need to find the proof of purchase and contact Mojang to get the account Migrated if you dont know it.
#292 [12:28] <koala132> ugh the whole point is to get the E-mail, there is no other way i can get the proof bc it's on that E-mail account
#293 [12:36] <ShogiRitter> I have a similiar problem like koala132. But I cant remember my username. Is there anyway to reclaim it? I already sent an email to mojang. But maybe any one of you knows a faster solution.
#294 [12:36] <mattym> ShogiRitter, Was the account never migrated?
#295 [12:37] <koala132> shog i used a website to find my username but mine was a legacy account
#296 [12:37] <ShogiRitter> I have an old minecraft premium acc and wanted to migrate it
#297 [12:37] <koala132> same
#298 [12:37] <mattym> ShogiRitter, Then you will need to wait on the reply from Mojang.
#299 [12:38] <ShogiRitter> koala132 which website did you use? or does this not work with my old acc?
#300 [12:38] <koala132> https://namemc.com/
#301 [12:38] <koala132> i typed my acc name and seen if it was still active
#302 [12:38] <mattym> ShogiRitter, That will only tell you if a username exists, not whos it is.
#303 [12:38] <koala132> my account i used had a typo so i found it that way
#304 [12:38] <ShogiRitter> +mattym Ah damn. Was afraid so
#305 [12:39] <koala132> yeah it just helped me find the name i used
#306 [12:46] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#307 [12:54] * Valkimir [webchat@212-129-74-32.cgn1.cld.meteor.ie] has joined #minecrafthelp
#308 [12:57] * zj4r4nyy_ [webchat@apn-37-249-37-147.dynamic.gprs.plus.pl] has joined #minecrafthelp
#309 [12:58] <Valkimir> Hi, I'm having this message, io.netty.channel.abstractchannel$annotatedconnectexception connection timed out, pop up while trying to join my friend's server, we have tried the majority of the fixes available online, but none seem to work, any idea how to fix this issue?
#310 [12:58] <zj4r4nyy_> my account (minecraft premium) has been stolen
#311 [13:04] * zj4r4nyy_ [webchat@apn-37-249-37-147.dynamic.gprs.plus.pl] has quit. (Quit: webchat.esper.net)
#312 [13:11] * koala132 [webchat@96-18-185-235.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#313 [13:16] * waya [webchat@65.42.1.85.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#314 [13:16] <waya> need help please
#315 [13:19] <waya> I can not launch the game because java (TM) bug
#316 [13:20] <waya> need help please
#317 [13:22] * waya [webchat@65.42.1.85.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#318 [13:26] * ShogiRitter [webchat@x4db418f5.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#319 [13:28] * Ervtt [webchat@131-108-124-158.infortek.net.br] has joined #minecrafthelp
#320 [13:29] <Ervtt> hi, i'm trying to log in and a error called cannot connect to the server appears every time... Can anyone help me?
#321 [13:37] <Lurks> Ervtt where are you trying to log in?
#322 [13:40] * bensa [webchat@36.255.87.245] has quit. (Quit: webchat.esper.net)
#323 [13:43] <Ervtt> here : https://imgur.com/a/lf5KhFH
#324 [13:43] <Ervtt> but it doesnt work in the site too
#325 [13:44] <Lurks> Ervtt ok, do you have any adblock or VPN on?
#326 [13:44] <Ervtt> no
#327 [13:45] <Ervtt> what should I do?
#328 [13:46] * Ervtt [webchat@131-108-124-158.infortek.net.br] has joined #minecrafthelp
#329 [13:47] * Kat [webchat@c-73-4-68-48.hsd1.ct.comcast.net] has joined #minecrafthelp
#330 [13:47] * Kat [webchat@c-73-4-68-48.hsd1.ct.comcast.net] has quit. (Client Quit)
#331 [13:47] <Lurks> Ervtt let's run a scan report of running programs on your system and check for any causes
#332 [13:47] <Lurks> ??> Ervtt tools/hjt
#333 [13:47] <Absol> Ervtt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#334 [13:47] <Absol> Ervtt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#335 [13:48] <Ervtt> ok
#336 [13:49] <Ervtt> https://paste.ubuntu.com/p/ncbgfM8HpV/
#337 [13:53] <Lurks> Ervtt i couldn't spot anything that could cause, im not sure why it's not connecting
#338 [13:54] <Lurks> Ervtt are you at home or school internet connection?
#339 [13:54] <Ervtt> im at home
#340 [13:55] <Ervtt> a few days ago I switched my internet and did not connect any more
#341 [13:56] * Valkimir [webchat@212-129-74-32.cgn1.cld.meteor.ie] has quit. (Quit: webchat.esper.net)
#342 [14:00] <Ervtt> ;-;
#343 [14:01] <Ervtt> i will never be able to play again?
#344 [14:02] <Lurks> Ervtt are you able to log in on your phone to the website?
#345 [14:03] <Ervtt> i will try to
#346 [14:04] * Matik2186 [webchat@83.5.171.239.ipv4.supernova.orange.pl] has joined #minecrafthelp
#347 [14:05] <Matik2186> hello
#348 [14:06] <Ervtt> no lurks im not able to log in on my phone to the website
#349 [14:06] * Valkimir [webchat@212-129-74-32.cgn1.cld.meteor.ie] has joined #minecrafthelp
#350 [14:06] <Valkimir> Hi, I'm having this message, io.netty.channel.abstractchannel$annotatedconnectexception connection timed out, pop up while trying to join my friend's server, we have tried the majority of the fixes available online, but none seem to work, any idea how to fix this issue?
#351 [14:07] <Ervtt> when i select the login button the button became gray and nothing happen
#352 [14:07] <Matik2186> I have kind of strange problem i created my account on phone and i ended up on choosing me nick name and i decided to try it on laptop and buttob "log in" don`t even work
#353 [14:08] <Matik2186> same
#354 [14:10] <Lurks> Ervtt darn, you'll have to wait for other volunteer help you farther
#355 [14:10] <Ervtt> ok
#356 [14:10] <Ervtt> thanks anyway
#357 [14:10] <Lurks> Valkimir is it on just 1 server or many others?
#358 [14:10] <Matik2186> what about me?
#359 [14:10] <Lurks> Matik2186 do you have any VPN or adblock on?
#360 [14:11] <Matik2186> i dont think so
#361 [14:12] * Ervtt [webchat@131-108-124-158.infortek.net.br] has quit. (Quit: webchat.esper.net)
#362 [14:12] <Matik2186> maybe a have to compleate purchase on my phone?
#363 [14:13] <Lurks> Matik2186 don't need to, did you verify the account? sould have a email sent to your email account
#364 [14:13] <Matik2186> yes but on the phone
#365 [14:13] <Matik2186> and when i try it on laptop it dosn`t work
#366 [14:14] <Lurks> Matik2186 has anyone else been your laptop, that plays minecraft?
#367 [14:15] <Matik2186> no, i `don`t have this game on this device
#368 [14:15] <Matik2186> and i didn`t haveit in the past
#369 [14:15] <Matik2186> and i didn`t haveit in the past
#370 [14:16] * leppe [webchat@81-234-226-186-no551.tbcn.telia.com] has left #minecrafthelp
#371 [14:16] <Lurks> Matik2186 oh ok, last suggestion from me is, have you tried different browsers?
#372 [14:17] <Matik2186> yes, i tried on chrome my common one, and i instales oper for make sure
#373 [14:17] <Matik2186> and nothing changed
#374 [14:22] <Matik2186> what if i try to end purchase on phone?
#375 [14:22] <Matik2186> can it be the source of problem?
#376 [14:24] <Lurks> Matik2186 making a purchase or not, shouldn't stop you from logging in, it be very weird, if it does
#377 [14:25] <Matik2186> meh
#378 [14:27] <Matik2186> Have anyone had that problem?
#379 [14:28] <Lurks> Matik2186 i haven't seen but other maybe, im not sure, you'll have to wait and ask them
#380 [14:28] <Matik2186> oki :3
#381 [14:29] <Matik2186> ah, i forgot, i can log in to mojang without any problem
#382 [14:30] <Matik2186> on laptop
#383 [14:31] * Luk [webchat@dyndsl-092-252-011-030.ewe-ip-backbone.de] has joined #minecrafthelp
#384 [14:33] <Luk> Hello i have some account issues. I bought a premium account two months ago. Now im trying to login and i can only play the demo.
#385 [14:36] <Lurks> Luk log out and back in on the launcher should solve it
#386 [14:41] <Luk> Nop didnt worked
#387 [14:42] * evee [webchat@cpe-24-102-76-23.nyc.res.rr.com] has joined #minecrafthelp
#388 [14:42] <Lurks> Luk do you see your game purchase and username, when you log in here https://account.mojang.com/login ?
#389 [14:43] <evee> it wont let me play the game I just bought it and it says error when I try to play
#390 [14:43] * Boc1q [webchat@89-64-3-8.dynamic.chello.pl] has joined #minecrafthelp
#391 [14:43] <Luk> No i dont see it there
#392 [14:44] * evee [webchat@cpe-24-102-76-23.nyc.res.rr.com] has quit. (Client Quit)
#393 [14:44] <Boc1q> Hi, I cannot enter my account, since someone have migrated it, I guess. now it doesnt fit my e-mail. Anyone can help with that?
#394 [14:46] * evee [webchat@cpe-24-102-76-23.nyc.res.rr.com] has joined #minecrafthelp
#395 [14:47] <evee> it wont allow me to play and I just bought the game when I press play it says error can somebody assist me
#396 [14:50] * evee [webchat@cpe-24-102-76-23.nyc.res.rr.com] has quit. (Client Quit)
#397 [14:52] * Spassky2 [webchat@c-67-190-254-179.hsd1.fl.comcast.net] has joined #minecrafthelp
#398 [14:53] <Spassky2> does anybody have any solution to the io.netty.AbstractChannel$AnnotatedConnectExpectation: Connection timed out: no further information
#399 [14:59] * Boc1q [webchat@89-64-3-8.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#400 [15:03] * AnnaTheGamer [webchat@c-66-235-51-104.sea.wa.customer.broadstripe.net] has joined #minecrafthelp
#401 [15:04] <AnnaTheGamer> Unable to save download. enws.json
#402 [15:04] <AnnaTheGamer> Please help me with this.
#403 [15:04] <Spassky2> they all keep leaving
#404 [15:05] <AnnaTheGamer> ;-;
#405 [15:05] <Spassky2> ive been here for about 10 mins already and 2 of them have left\
#406 [15:06] <AnnaTheGamer> What's your problem?
#407 [15:07] <Spassky2> whatever this error code means io.netty.AbstractChannel$AnnotatedConnectExpectation: Connection timed out: no further information
#408 [15:07] <AnnaTheGamer> Server problem?
#409 [15:07] <Spassky2> yep
#410 [15:07] <AnnaTheGamer> Oof they suck
#411 [15:08] <Spassky2> yeah my friends just made a server and im the only one with the issue
#412 [15:08] <AnnaTheGamer> Ugh
#413 [15:08] <Spassky2> yeah mojang doesnt seem to pay attention to issues like these
#414 [15:10] <AnnaTheGamer> Minecraft won't start up: Unable to save download. enws.json
#415 [15:11] <AnnaTheGamer> Like it goes half way then pops up with this message: Unable to save download. enws.json
#416 [15:11] <AnnaTheGamer> OOOOO WAIT
#417 [15:11] <AnnaTheGamer> CYA MY PROBLEM IS FIXED
#418 [15:11] <AnnaTheGamer> YEET
#419 [15:12] <Spassky2> okey dokey
#420 [15:15] * royr777 [webchat@cpe-98-25-215-209.sc.res.rr.com] has joined #minecrafthelp
#421 [15:15] <royr777> i cant login, sent a help ticket apr27 2019 have not heard back
#422 [15:19] * Matik2186 [webchat@83.5.171.239.ipv4.supernova.orange.pl] has quit. (Quit: webchat.esper.net)
#423 [15:21] * royr777 [webchat@cpe-98-25-215-209.sc.res.rr.com] has quit. (Quit: webchat.esper.net)
#424 [15:25] * cantlogin [webchat@cpe-75-80-183-230.san.res.rr.com] has joined #minecrafthelp
#425 [15:27] <cantlogin> help, I can't login to my account. It only applies to this computer, as every other computer on this network works, but this is the only computer that can actually play minecraft on a reasonable level.
#426 [15:28] <mattym> ??> cantlogin tools/hjt
#427 [15:28] <Absol> cantlogin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#428 [15:28] <Absol> cantlogin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#429 [15:30] <cantlogin> https://paste.ubuntu.com/p/fgG2mjHpnW/
#430 [15:31] <mattym> ??> cantlogin info/mcleaks
#431 [15:31] <Absol> cantlogin: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#432 [15:31] <Absol> cantlogin: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#433 [15:31] <mattym> ??> cantlogin win/hosts/edit
#434 [15:32] <Absol> cantlogin: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#435 [15:32] <Absol> cantlogin: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#436 [15:33] <cantlogin> okay
#437 [15:35] * DrEmpoleon [webchat@c-75-69-145-77.hsd1.ma.comcast.net] has joined #minecrafthelp
#438 [15:36] <DrEmpoleon> Hi Minecraft help. I keep getting this error "Error! Sorry, we're unable to process your purchase at this time. Please try again later." when trying to renew my purchase for minecraft realms.
#439 [15:36] <DrEmpoleon> any help would be appreciated
#440 [15:36] <mattym> DrEmpoleon, We really cant help with that sort of issue here.
#441 [15:37] <DrEmpoleon> ai, have a good one
#442 [15:37] * DrEmpoleon [webchat@c-75-69-145-77.hsd1.ma.comcast.net] has quit. (Client Quit)
#443 [15:43] * yeet_boi [webchat@c-73-155-55-111.hsd1.tx.comcast.net] has joined #minecrafthelp
#444 [15:43] <yeet_boi> some one help me
#445 [15:44] <yeet_boi> why is minecraft 16 dollars insrtead of 13
#446 [15:45] <Spassky2> it used to be 26
#447 [15:45] <yeet_boi> i know but theres 50% sale which would be 13
#448 [15:46] <Spassky2> oh
#449 [15:46] <Spassky2> idk
#450 [15:46] <yeet_boi> why are you hre
#451 [15:47] <Spassky2> ive been here for almost an hour
#452 [15:47] <yeet_boi> why
#453 [15:47] <Spassky2> for an error code
#454 [15:47] <Spassky2> this one io.netty.AbstractChannel$AnnotatedConnectExpectation: Connection timed out: no further information
#455 [15:47] <yeet_boi> oh ok
#456 [15:47] <yeet_boi> this chat is useless
#457 [15:47] <Spassky2> I tried to see if somebody could help me yesterday and the only one that did wasnt very helpful
#458 [15:47] <yeet_boi> just look it up on google
#459 [15:48] <Spassky2> I have and ive done basically everything
#460 [15:48] <Spassky2> im just seeing if there is something I havent done
#461 [15:49] <yeet_boi> hmm
#462 [15:51] * yeet_boi [webchat@c-73-155-55-111.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#463 [15:56] * Jacklessn [webchat@CPEa84e3ffa5c93-CMa84e3ffa5c90.cpe.net.fido.ca] has joined #minecrafthelp
#464 [15:56] <Jacklessn> Hello, I have a problem launching minecraft
#465 [15:57] <Spassky2> does it just not launch
#466 [15:57] <Spassky2> it comes up with the mojang window and stops responding?
#467 [15:57] <Jacklessn> Sort of, its an openGL driver issue. I tried looking for new drivers but it is updated to its max.
#468 [15:58] <Jacklessn> I also tried installing older Javas but that still didn't work.
#469 [16:00] <Spassky2> ive had the same issue before
#470 [16:00] <Spassky2> for me it just resolved over time
#471 [16:00] <Spassky2> none of this would happen if java wasnt used though
#472 [16:00] <Jacklessn> Yes. So I should wait for time to pass for the problem to pass?
#473 [16:01] * Trevor [webchat@c-71-230-46-192.hsd1.pa.comcast.net] has joined #minecrafthelp
#474 [16:01] <Spassky2> yeah
#475 [16:02] <Trevor> I cant remember old security questions from my old minecraft acnt
#476 [16:02] <Spassky2> for me it took around a week but java is so unpredictable who knows
#477 [16:02] <Jacklessn> Alright. Thanks.
#478 [16:02] <Spassky2> np
#479 [16:02] * Jacklessn [webchat@CPEa84e3ffa5c93-CMa84e3ffa5c90.cpe.net.fido.ca] has quit. (Quit: webchat.esper.net)
#480 [16:02] * Trevor [webchat@c-71-230-46-192.hsd1.pa.comcast.net] has quit. (Client Quit)
#481 [16:03] * Bordsskiva [webchat@h-98-128-167-89.NA.cust.bahnhof.se] has joined #minecrafthelp
#482 [16:04] <Bordsskiva> Hi, im trying to login on the minecraft launcher but it says: Could not connect to server why?
#483 [16:05] <Spassky2> thats an internet issue
#484 [16:05] <Bordsskiva> And also i cant log into the website. And i know ive got the right password and e-mail
#485 [16:05] <Bordsskiva> But i have connection
#486 [16:06] <Spassky2> ok
#487 [16:06] <Spassky2> do you have multiple internets
#488 [16:06] <Spassky2> or access points
#489 [16:07] <Spassky2> most people have a 2.4 version and a 5
#490 [16:07] <Bordsskiva> I was going to reinstall the launcher so first i uninstalled it but couldnt log in to the website for new download
#491 [16:07] <Bordsskiva> i think i only have one acces point. I played just a week ago with the same equipment
#492 [16:08] <Spassky2> ok
#493 [16:08] <Spassky2> try restarting your pc
#494 [16:08] <Spassky2> thats always worth a shot
#495 [16:08] <Spassky2> because if the website isnt working and you have a fine connection then idk what the issue would be
#496 [16:10] <Bordsskiva> Yeah i know, i noticed it yesterday. and shut of the computer but its the same problem today :S but i will have to doublecheck my connection and maybe wait for the email i sent to mojang. But thanks anyway! :)
#497 [16:10] * shervin [webchat@i577BA593.versanet.de] has joined #minecrafthelp
#498 [16:10] <Spassky2> ok
#499 [16:10] <Spassky2> chances are mojang wont respond
#500 [16:10] <shervin> hallo
#501 [16:10] <Spassky2> good evening
#502 [16:11] <Spassky2> do you have an issue?
#503 [16:11] <shervin> can i write only english?
#504 [16:11] <shervin> german?
#505 [16:11] <Spassky2> I can translate will google
#506 [16:11] <Spassky2> sure
#507 [16:12] <shervin> oo thank you very much
#508 [16:12] <Spassky2> np
#509 [16:12] <shervin> ich habe zwei probleme
#510 [16:12] <Spassky2> OK
#511 [16:13] <Spassky2> Erste?
#512 [16:13] <shervin> erstens , ich möchte jetzt das Spiel auf ein anderes System spielen
#513 [16:13] <shervin> ich habe es heruntergeladen
#514 [16:13] <Spassky2> ok
#515 [16:13] <shervin> aber bei mir steht: serverstatus kann nicht überprüft werden
#516 [16:14] <shervin> und deswegen kann ich nicht einloggen
#517 [16:15] <Spassky2> Ist das das Problem?
#518 [16:15] * duncandunc [webchat@cpe-65-189-19-231.cinci.res.rr.com] has joined #minecrafthelp
#519 [16:15] <Lurks> Spassky2 i could of think 1 more thing for him but he's gone, oh well
#520 [16:15] <shervin> ja
#521 [16:16] <duncandunc> My email is not receiving emails from mojang when I request a password reset
#522 [16:16] <duncandunc> what do I do?
#523 [16:16] <Spassky2> mojang doesnt respond to emails
#524 [16:16] <Spassky2> shervin im not sure
#525 [16:16] <Spassky2> what is your second problem
#526 [16:17] <Spassky2> ich bin mir nicht sicher shervin
#527 [16:17] <Spassky2> Was ist dein zweites Problem?
#528 [16:17] <duncandunc> Is there a way to contact customer support from mojang?
#529 [16:17] <shervin> also hast du keine lösung dafür?
#530 [16:17] <Spassky2> you may be able to call them
#531 [16:17] * minu [webchat@121.187.172.29] has joined #minecrafthelp
#532 [16:17] <duncandunc> Whats the number?
#533 [16:18] <Spassky2> they should have it on their website
#534 [16:18] <minu> I'd like to change my email address.
#535 [16:18] <Spassky2> Das Problem ist, dass Sie eine Meldung erhalten, dass der Serverstatus nicht überprüft werden kann.
#536 [16:19] * arndndarnd [webchat@071-047-210-200.res.spectrum.com] has joined #minecrafthelp
#537 [16:19] <Spassky2> minu you may have to make a new account
#538 [16:19] <shervin> zweite ist eigentlich eine Frage,, ich wollte es auf meinem Handyspielen..und habe noch einmal geld bezahlt...sollte es so sein? oder reicht es aus,wenn wir nureinmal für windows bezahlen?
#539 [16:19] <Lurks> minu you should be able to log in and change your email from there
#540 [16:20] <Lurks> duncandunc contact mojang support with transaction ID/gift code
#541 [16:20] <shervin> was kann ich nachen,damit der Sever wieder überprüft werden kann?
#542 [16:20] <arndndarnd> heyo so my minecraft will start, and load up but as soon as it's about to start up the menu, it freezes and doesn't respond. yesterday it started working again after months of the same problem occurring but as soon as i tried today it just messed up again. what is happening?
#543 [16:20] <Lurks> ??> duncandunc account/send-email
#544 [16:20] <Absol> duncandunc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#545 [16:20] <Spassky2> Sie müssen auch mobil dafür bezahlen
#546 [16:20] <Absol> duncandunc: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#547 [16:21] <arndndarnd> heyo so my minecraft will start, and load up but as soon as it's about to start up the menu, it freezes and doesn't respond. yesterday it started working again after months of the same problem occurring but as soon as i tried today it just messed up again. what is happening?
#548 [16:21] <Lurks> arndndarnd most likely viruses are the cause, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#549 [16:21] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#550 [16:22] <arndndarnd> okay, thank you :) sorry for the double spam
#551 [16:22] <Spassky2> Ich bin mir nicht sicher, frag lauert. Er sagt, er habe eine Lösung, die funktionieren könnte
#552 [16:22] * Matik2186 [webchat@83.5.171.239.ipv4.supernova.orange.pl] has joined #minecrafthelp
#553 [16:23] <Matik2186> Hello
#554 [16:23] * arndndarnd [webchat@071-047-210-200.res.spectrum.com] has quit. (Client Quit)
#555 [16:23] * Matik2186 [webchat@83.5.171.239.ipv4.supernova.orange.pl] has quit. (Client Quit)
#556 [16:23] <Spassky2> do you have an issue?
#557 [16:23] <shervin> What can I do so that the sever can be checked again?
#558 [16:23] <shervin> achso
#559 [16:23] <shervin> ok
#560 [16:23] <shervin> alles klar
#561 [16:24] * Matik2186 [webchat@83.5.171.239.ipv4.supernova.orange.pl] has joined #minecrafthelp
#562 [16:24] <Matik2186> hi
#563 [16:24] <Spassky2> hello!
#564 [16:25] <Lurks> Matik2186 hi
#565 [16:25] <Matik2186> i have just buy mc java and tried to log in and i could only play demo, well i have deleated mc and all .minecraft from appdata and reinstal and now i can`t` even log in ;/
#566 [16:25] <shervin> who is lauert?
#567 [16:25] * Ivo [webchat@dhcp-87-246-9-209.net1.bg] has joined #minecrafthelp
#568 [16:25] <Spassky2> Lurks
#569 [16:26] <shervin> ich bedanke mich bei dir
#570 [16:26] <Matik2186> i noticed that i had to play on non premium but it`s have inpact on present sytuation?
#571 [16:26] <Ivo> Hey, I had an account purchased really long ago. Now when I tried to migrate it it says that it already is migrated. Is there any kind of solution for tracing this account
#572 [16:28] <Spassky2> Ivo do you know the email?
#573 [16:28] <Spassky2> or what email it is linked to
#574 [16:29] <Ivo> I only know the email for the previous account. But that is also stolen pretty much.
#575 [16:29] <Ivo> No idea what the new email might be. I only know the old one and that my username was Ivo89
#576 [16:29] <Lurks> Matik2186 do you see your game purcahse and username in https://account.mojang.com/login ?
#577 [16:30] <Spassky2> ok then I dont think there is any way to trace it
#578 [16:30] <Spassky2> you can look it up
#579 [16:30] <Spassky2> but unless you have the email you shouldn't be able to trace it
#580 [16:31] <Ivo> Is there any kind of official customer support. I mean I can answer a lot of questions regarding the old account. If they keep a data base of that that is.
#581 [16:32] <Spassky2> there is on the mojang website
#582 [16:32] <Spassky2> here is the link https://help.mojang.com/customer/portal/emails/new
#583 [16:32] <Ivo> Well, I will try my luck there then. Thanks for the help!
#584 [16:32] <Lurks> Ivo do you recall changing your name about 4times?
#585 [16:32] <Matik2186> it`s direct me to settings on mojang and there isn`t any information about my puchanse
#586 [16:33] <Matik2186> but https://account.mojang.com/ "me" in this link with "me" there is it
#587 [16:34] <Lurks> Matik2186 ah yeah, thats the link
#588 [16:35] <Matik2186> soo...?
#589 [16:36] <Lurks> Matik2186 log out and in the launcher should solve it
#590 [16:37] <Spassky2> I actually have a question
#591 [16:37] <Matik2186> ok i will try
#592 [16:38] <Spassky2> Lurks do you know a ssolution to this error code ? io.netty.AbstractChannel$AnnotatedConnectExpectation: Connection timed out: no further information
#593 [16:38] <Lurks> Spassky2 there isn't really a fix for that, sorry, seems to be just unstable connection on your end or somewhere inbetween
#594 [16:39] <Lurks> Spassky2 does it happen only on 1 server or many other?
#595 [16:39] <Spassky2> just 1
#596 [16:40] <Spassky2> ive tried turning off the firewall
#597 [16:40] <Spassky2> changine the connection settings in the firewall
#598 [16:41] <Lurks> Spassky2 do you know any other people on that server having the same issue?
#599 [16:41] <Spassky2> nope
#600 [16:42] <Matik2186> Lurks Nothing changed
#601 [16:43] <Lurks> Spassky2 there's nothing we can suggest to fix it, somewhere there is unstable connection between you and the server
#602 [16:44] <Spassky2> ok
#603 [16:44] <Spassky2> would it resolve over time?
#604 [16:44] * beescoateeno [webchat@host55-181-dynamic.117-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#605 [16:44] <Lurks> Spassky2 yes, should do
#606 [16:45] <beescoateeno> The game keeps crashing during world generation, what do I have to do?
#607 [16:46] * Ky [webchat@047-025-237-006.res.spectrum.com] has joined #minecrafthelp
#608 [16:46] <Lurks> Matik2186 let's run a scan report of running software on your system and check for any software that could cause you to fail to log in
#609 [16:46] <Lurks> ??> Matik2186 tools/hjt
#610 [16:47] <Absol> Matik2186: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#611 [16:47] <Ky> I have just purchased and downloaded the game. Although now, It isn't giving me access
#612 [16:47] <Absol> Matik2186: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#613 [16:47] <Spassky2> do you know what specs you have beescoateeno
#614 [16:47] <Spassky2> in your pc
#615 [16:47] <Lurks> ??> beescoateeno launcher/log
#616 [16:47] <Absol> beescoateeno: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#617 [16:47] <Matik2186> oki
#618 [16:47] * shervin [webchat@i577BA593.versanet.de] has quit. (Quit: webchat.esper.net)
#619 [16:48] <Ky> I have a iMac what are troubleshooting options I might have?
#620 [16:48] <Spassky2> what issue do you have
#621 [16:48] <Lurks> Ky oh mac, sorry , i'm cluess, hopefully other volunteer can help you, might have to wait around
#622 [16:48] <Spassky2> I can
#623 [16:48] * Ky [webchat@047-025-237-006.res.spectrum.com] has quit. (Client Quit)
#624 [16:49] <Spassky2> okey dokey
#625 [16:49] <Spassky2> I couldve helped him
#626 [16:49] <Spassky2> possible
#627 [16:49] <Spassky2> y
#628 [16:49] <Spassky2> i have a mac
#629 [16:52] <Spassky2> ok i gtg
#630 [16:52] * Spassky2 [webchat@c-67-190-254-179.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#631 [16:52] * beescoateeno [webchat@host55-181-dynamic.117-80-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#632 [16:53] <Matik2186> lurks I` ve just send You results
#633 [16:54] <Lurks> Matik2186 seems like someone else been your system ,visited a fake website and your information is being redirect, follow absol instruction to fix it
#634 [16:54] <Lurks> ??> Matik2186 info/mcleaks
#635 [16:54] <Absol> Matik2186: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#636 [16:54] <Absol> Matik2186: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#637 [16:55] <Lurks> ??> Matik2186 win/hosts/edit
#638 [16:55] <Absol> Matik2186: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#639 [16:55] <Absol> Matik2186: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#640 [17:02] <Matik2186> Lurks should I firstly uninstal mc than all files which contain mojang in name and send You This tekst from notebook?
#641 [17:03] <Matik2186> lurks Oh, computer is searching this files with mojang and its some mcleak and that second one
#642 [17:04] * beescoateeno [webchat@host55-181-dynamic.117-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#643 [17:05] <Lurks> Matik2186 no, you should be able to access the files in the last 2 post of instructions from Absol
#644 [17:06] <Matik2186> 35.156.90.191 authserver.mojang.com
#645 [17:06] <Matik2186> 35.156.90.191 sessionserver.mojang.com
#646 [17:06] <Matik2186> i got sth like this
#647 [17:07] <beescoateeno> https://paste.gg/p/anonymous/98e323456ebf4d7395465dab4c9a5ca5 Is the link ok?
#648 [17:07] <Lurks> Matik2186 yes, remove them
#649 [17:07] <Lurks> beescoateeno yes
#650 [17:08] * sambtg_ [webchat@104-218-71-1.dynamic.allophone.net] has joined #minecrafthelp
#651 [17:08] <sambtg_> mine game crashes all the time and cannot load into a game and freezes
#652 [17:08] * MilkyBearr [webchat@170.250.21.13.hwccustomers.com] has joined #minecrafthelp
#653 [17:08] <MilkyBearr> hello?
#654 [17:08] <MilkyBearr> ...
#655 [17:08] <sambtg_> yes
#656 [17:08] * Kameron [webchat@162-245-168-86.fidnet.com] has joined #minecrafthelp
#657 [17:08] <MilkyBearr> hi
#658 [17:08] <Kameron> hi
#659 [17:09] <MilkyBearr> i cant buy minecraft im having a stroke
#660 [17:09] * sambtg_ [webchat@104-218-71-1.dynamic.allophone.net] has quit. (Client Quit)
#661 [17:09] <MilkyBearr> pfff
#662 [17:09] <MilkyBearr> ...
#663 [17:09] <Lurks> MilkyBearr why not?
#664 [17:09] <Kameron> my Minecraft is not currently modded, but I want to mod it. im having trouble though. am I in the right place?
#665 [17:10] <MilkyBearr> i have no clue, i would put in the correct credit card info and it would be like "sorry bihh, aint happening" and im like "wha-"
#666 [17:10] <MilkyBearr> story of my life
#667 [17:10] <MilkyBearr> Kameron probably look up some websites or something
#668 [17:10] <Lurks> beescoateeno do know what hardware in your computer?
#669 [17:11] * erfan [webchat@i577BA593.versanet.de] has joined #minecrafthelp
#670 [17:11] <MilkyBearr> hello
#671 [17:11] * dementedpie649 [webchat@c-24-91-32-27.hsd1.ma.comcast.net] has joined #minecrafthelp
#672 [17:11] <erfan> hi
#673 [17:11] <dementedpie649> hello
#674 [17:11] <MilkyBearr> can someone help me?
#675 [17:11] <Lurks> Kameron sorry wrong place, we only do default java minecraft
#676 [17:11] <erfan> i cant connect the server
#677 [17:11] <MilkyBearr> oh?
#678 [17:11] <dementedpie649> so just the other day I got minecraft java for my mac
#679 [17:11] <Kameron> ok where should I go
#680 [17:12] <Lurks> MilkyBearr have you contacted your bank about internation purchases?
#681 [17:12] <dementedpie649> and I can't sign in to microsoft to play crossplay with my friend
#682 [17:12] <MilkyBearr> Lurks i will ask mis padres about that, tysm
#683 [17:12] <MilkyBearr> F
#684 [17:12] <Lurks> erfan which server?
#685 [17:12] <MilkyBearr> adios
#686 [17:12] * MilkyBearr [webchat@170.250.21.13.hwccustomers.com] has quit. (Client Quit)
#687 [17:12] <dementedpie649> can anyone help me?
#688 [17:13] <erfan> I have now restarted my system but can't log in yet
#689 [17:13] <Lurks> dementedpie649 java can't cross play over to windows,phone,tablet,xbox, you need bedrock editon, i think it's not on mac
#690 [17:14] <Matik2186> Lurks, well it seem to be done
#691 [17:14] <erfan> It says: Serverstatus cannot be verified
#692 [17:14] <dementedpie649> So is there any way to play crossplay on my mac??
#693 [17:14] <dementedpie649> \
#694 [17:14] <beescoateeno> Lurks yeah: i3-3120, 8gb RAM, Radeon 7600M
#695 [17:14] * Rei [webchat@cpe-104-138-157-94.triad.res.rr.com] has joined #minecrafthelp
#696 [17:14] <dementedpie649> what??
#697 [17:14] <Lurks> dementedpie649 you have to get your friends on java edition since you have mac
#698 [17:15] <erfan> I actually want to change my device
#699 [17:15] <dementedpie649> So if I get windows 1o I can play crossplay?
#700 [17:15] <dementedpie649> sorry my zero key is broken
#701 [17:16] <erfan> I have installed the game on the new laptop but will not be logged in
#702 [17:16] * Rei [webchat@cpe-104-138-157-94.triad.res.rr.com] has quit. (Client Quit)
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#704 [17:17] <Matik2186> O MY FREATKIN GOD!!
#705 [17:17] <Lurks> beescoateeno i think your computer might be below the requirement or viruses
#706 [17:17] <erfan> what shoud i do?
#707 [17:17] <Matik2186> LURKS I love you my hero
#708 [17:18] <Lurks> Matik2186 no problem, have fun and don't let anyone visit those websites
#709 [17:18] <Matik2186> but i can now only log in minecraft.net let me see what wirf game
#710 [17:18] <erfan> :(
#711 [17:18] <Matik2186> okey
#712 [17:19] <Lurks> erfan let's run a scan report of running software on your system and check what could be causing it
#713 [17:19] <Lurks> ??> erfan tools/hjt
#714 [17:19] <Absol> erfan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#715 [17:19] <Absol> erfan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#716 [17:19] <Matik2186> Lurks Thank You much for time and patience <3
#717 [17:19] <beescoateeno> It's weird, i've been playing minecraft few months ago. It didn't run smoothly (of course), but i've have never experienced those crashes. Also, i've plenty of games on Steam i play regularly since years without any issue.
#718 [17:20] <erfan> ok
#719 [17:21] <Lurks> beescoateeno which version of minecraft you playing? didn't show up on the log
#720 [17:22] <erfan> shoud i send hier?
#721 [17:22] <beescoateeno> 1.14.1
#722 [17:22] * duncandunc [webchat@cpe-65-189-19-231.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#723 [17:23] <Lurks> erfan yes, if you like
#724 [17:23] <Lurks> beescoateeno ah performance isn't smooth on that version
#725 [17:24] <erfan> https://paste.ubuntu.com/p/xzfvMDjgSK/
#726 [17:24] <erfan> it is the link
#727 [17:24] <beescoateeno> So... which version should i load?
#728 [17:26] <Lurks> beescoateeno i'm not sure i've seen people have issue on 1.13 veriosn too but it seems better, i could link you to a virus clean up and see if that improve it
#729 [17:27] * Ivo [webchat@dhcp-87-246-9-209.net1.bg] has quit. (Quit: webchat.esper.net)
#730 [17:28] <Lurks> erfan you have Bytefence, which isn't any good, follow the guide to remove it here https://bugs.mojang.com/browse/MCL-5546
#731 [17:28] <beescoateeno> Got it, i guess i'll try downgrading the version. And yeah, a cleanup is always useful
#732 [17:29] * LucasM [webchat@bfb9e474.virtua.com.br] has joined #minecrafthelp
#733 [17:29] <LucasM> hey, i cant login in my account
#734 [17:29] <LucasM> and when i try to get the password redefinition email
#735 [17:29] <LucasM> i cant receive it
#736 [17:29] <LucasM> and i checked my spam box
#737 [17:30] <Lurks> LucasM you'll have to contact mojang support with transaction ID/gift code, have you been to this page https://help.mojang.com/customer/portal/articles/542001
#738 [17:31] <Lurks> beescoateeno here's the tool, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#739 [17:31] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to
#740 [17:35] * Matik2186 [webchat@83.5.171.239.ipv4.supernova.orange.pl] has quit. (Quit: webchat.esper.net)
#741 [17:35] <beescoateeno> Thank you, tomorrow i'm going to try that
#742 [17:36] * beescoateeno [webchat@host55-181-dynamic.117-80-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#743 [17:37] * _Joply [webchat@c-73-40-174-50.hsd1.pa.comcast.net] has joined #minecrafthelp
#744 [17:39] <_Joply> So, I purchased Minecraft Java Edition before 2018 and redeemed my code for Windows 10 awhile back. I can't play online and it's asking me to rebuy the game
#745 [17:41] <mattym> _Joply, Make sure you are logging into the correct account/s
#746 [17:41] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#747 [17:42] <_Joply> I'm logged into my account that I redeemed the code on, I checked that, I can't hit sign in on Minecraft Windows 10 because it brings up the buy minecraft screen
#748 [17:42] <mattym> _Joply, Are you sure you are logged into the Windows Store app with the correct Microsoft Account?
#749 [17:43] <_Joply> Yes
#750 [17:43] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#751 [17:43] <mattym> _Joply, You will need to double check that its the correct account. Thats all the help we can offer on that issue.
#752 [17:47] * benamin [webchat@c-73-102-54-43.hsd1.in.comcast.net] has joined #minecrafthelp
#753 [17:50] * LucasM [webchat@bfb9e474.virtua.com.br] has quit. (Quit: webchat.esper.net)
#754 [17:57] <benamin> I would like to know how to play anything except Minecraft demo mode because I want to play java edition, but with a real user name.
#755 [17:57] * erfan [webchat@i577BA593.versanet.de] has quit. (Quit: webchat.esper.net)
#756 [17:58] * anton0528 [webchat@c-76-31-10-70.hsd1.tx.comcast.net] has joined #minecrafthelp
#757 [17:58] <anton0528> is there any way to change the email of your account because you forgot your password to your account and can no longer access that email?
#758 [18:02] * MojangPls [webchat@host-60-169.tnknuhe.knoxville.tn.us.clients.pavlovmedia.net] has joined #minecrafthelp
#759 [18:04] <anton0528> plz
#760 [18:08] * Mike9 [webchat@cpe-174-101-138-217.cinci.res.rr.com] has joined #minecrafthelp
#761 [18:08] <benamin> I should menchin that my name is Benjamin, not benamin
#762 [18:09] <Mike9> Hi. I just created a new Mojang account and it says my old Minecraft account was migrated successfully, but it is not registering that I have already purchased the game. Can you help me to link the accounts?
#763 [18:10] <MojangPls> https://paste.gg/p/anonymous/e4d51961ecce47b395bc12af196842a4
#764 [18:13] <benamin> Benjamin isn't my username, it's my real name. I have a email address but not a username
#765 [18:13] * skins [webchat@5e0812a1.bb.sky.com] has joined #minecrafthelp
#766 [18:16] <benamin> how long can I possibly waste my energy staring at a screen.
#767 [18:16] <skins> hello I'm having trouble with seeing mine and other players custom skins
#768 [18:16] * Lori [webchat@97-93-159-113.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
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#770 [18:17] <Lori> Hello?
#771 [18:17] <Lori> Is anyone here?
#772 [18:17] <skins> hiiii
#773 [18:18] <Lori> yeah I'm having some issues
#774 [18:18] <Lori> with an old account
#775 [18:18] <Lori> I was wondering am I the only one
#776 [18:19] <MojangPls> Nope, I am too
#777 [18:19] <MojangPls> And mojang support is backlogged like crazy
#778 [18:19] <Lori> It's so weird like everytime I request a password reset it won't send to my email
#779 [18:19] <MojangPls> Same issue here
#780 [18:19] <Lori> although its the correct address
#781 [18:19] <MojangPls> My account migrated to nowhere without the correct password being entered too
#782 [18:19] * josh4 [webchat@mta-67-254-144-135.nyc.rr.com] has joined #minecrafthelp
#783 [18:20] <Lori> I sent in a ticket and they didn't respond back yet its just bizarre
#784 [18:20] <MojangPls> Theyre just now responding to tickets from March 30
#785 [18:20] <josh4> My game keeps crashing when i try to load it, how can i stop this?
#786 [18:20] <MojangPls> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#787 [18:20] <MojangPls> For reference
#788 [18:20] <Lori> get a better computer dude
#789 [18:20] <MojangPls> ^^^
#790 [18:20] <Lori> what are you playing on
#791 [18:20] <josh4> surface pro 5
#792 [18:20] <MojangPls> oof
#793 [18:20] <Lori> that should work
#794 [18:21] <Lori> lol
#795 [18:21] <benamin> I had glichess like those on a different divise
#796 [18:21] <josh4> about 2 weeks ago it worked fine
#797 [18:21] <Lori> I think there's something else going on with your computer
#798 [18:21] <Lori> scan for a virus
#799 [18:21] <MojangPls> Reinstall may work, or it may be an old world?
#800 [18:21] <MojangPls> *corrupt
#801 [18:21] <josh4> tried that before
#802 [18:22] <Lori> Mojang support is really inconvient
#803 [18:22] <Lori> like I'm not ripping on them but it's really hard to come into contact
#804 [18:22] <josh4> i guess your right
#805 [18:23] <Lori> Is there anyway to contact them soon
#806 [18:23] <MojangPls> Oh i'm ripping on them, almost two month reply time is ridiculous
#807 [18:23] <skins> hey do anyone. know why I can't see. my skins or anyone else's?
#808 [18:24] <MojangPls> I could only find the support email, nothing else
#809 [18:24] <MojangPls> Besides twitter, and they tell you to email them
#810 [18:25] * MojangPls [webchat@host-60-169.tnknuhe.knoxville.tn.us.clients.pavlovmedia.net] has quit. (Quit: webchat.esper.net)
#811 [18:25] <benamin> its a glitch skins
#812 [18:25] <josh4> i ran a virus scan and show no viruses
#813 [18:26] <Lori> its so stupid
#814 [18:26] <Lori> their clearly understaffed
#815 [18:28] <skins> really? my friends say they. can see skins.
#816 [18:29] <benamin> skins, I guess I didn't know what you mean
#817 [18:29] <josh4> my 1.9 version works but not my 1.12.2 so it's really weird
#818 [18:30] * Mike9 [webchat@cpe-174-101-138-217.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#819 [18:30] <skins> so when I'm in servers or single player I can't see custom skins. only default
#820 [18:30] <Lori> Honesty this is ridiculous
#821 [18:31] <Lori> You would think for a company like Mojang they have a larger support team
#822 [18:31] <Lori> nope they have one the size for a indie game company
#823 [18:31] <benamin> I don't get it
#824 [18:31] <skins> yep this issue is annoying me
#825 [18:32] <tyteen4a03> Lori: besides continuing to complain in public channels, not much you can do
#826 [18:32] <tyteen4a03> ??> josh4 tools/hjt
#827 [18:32] <Absol> josh4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#828 [18:32] <Absol> josh4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#829 [18:33] <Lori> It's just frustrating
#830 [18:33] * timeshare1234 [webchat@71-131-36-16.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#831 [18:33] <Lori> is there anyway to contact them besides twitter
#832 [18:33] <benamin> I've bean here for a while.
#833 [18:33] <skins> I emailed them. but waiting for a response
#834 [18:34] <Lori> its been a month guys
#835 [18:34] <Lori> and their still on March 30 cases
#836 [18:35] <tyteen4a03> Lori: nope
#837 [18:36] <tyteen4a03> ??> benamin account/bug/demo
#838 [18:36] <Absol> benamin: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#839 [18:36] <josh4> https://paste.ubuntu.com/p/3W4n6snm8s/
#840 [18:36] <benamin> now I under stand
#841 [18:37] <josh4> Absol what next
#842 [18:38] <benamin> people your getting the anwer soon
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#846 [18:41] * Me4502 [~Me4502@irc.spongepowered.org] has quit. (Ping timeout: 190 seconds)
#847 [18:42] * Lord_of_Life [~Lord@46.217.15.154] has quit. (Ping timeout: 206 seconds)
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#849 [18:43] <skins> hello?
#850 [18:46] * josh4 [webchat@mta-67-254-144-135.nyc.rr.com] has quit. (Quit: webchat.esper.net)
#851 [18:54] * cubbiebearsean [webchat@035-134-201-086.res.spectrum.com] has joined #minecrafthelp
#852 [18:55] <cubbiebearsean> In Realms, can you use player activity if you delete all your UK friends from the Realm? If not, can Mojang determine names of player activity for a 7-day period?
#853 [18:57] * asj [webchat@CPE1cabc0a1c643-CM1cabc0a1c640.cpe.net.cable.rogers.com] has joined #minecrafthelp
#854 [18:59] * hi [webchat@c-71-202-246-76.hsd1.ca.comcast.net] has joined #minecrafthelp
#855 [18:59] <hi> i need help
#856 [18:59] <asj> Bought minecraft java and downloaded on my macbook air yesterday. but the file is not loading with repeated error message of game crash due to unexpected reasons. contacted this forum yesterday..no outcome. contacted Mojang also by email. no response. problem persists. can you help?
#857 [18:59] <hi> i beeen trying to login
#858 [19:03] <hi> hi
#859 [19:04] * hi [webchat@c-71-202-246-76.hsd1.ca.comcast.net] has quit. (Client Quit)
#860 [19:04] <skins> anyone able to help me ?
#861 [19:05] * Gecko93 [webchat@92.59.120.77] has joined #minecrafthelp
#862 [19:06] <Gecko93> hey i need some help whit my account
#863 [19:09] * Aiden [webchat@ip70-181-150-190.sd.sd.cox.net] has joined #minecrafthelp
#864 [19:09] <Gecko93> #minecrafthelp i need some help whit my account
#865 [19:09] <Aiden> hi i no longer have access to my old email and need to migrate my account
#866 [19:10] <Lurks> skins what's the issue?
#867 [19:10] <Lurks> Gecko93 what's the issue with your account?
#868 [19:10] <Gecko93> i can't migrate
#869 [19:10] <Aiden> i no longer have access to it
#870 [19:10] <Gecko93> just remember the mail
#871 [19:11] <Aiden> but the account is gone there is NO waay to access it
#872 [19:11] <skins> Lurks I'm having trouble seeing mine and other players. skins they show up as defaults
#873 [19:11] * asj [webchat@CPE1cabc0a1c643-CM1cabc0a1c640.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#874 [19:12] * Aiden [webchat@ip70-181-150-190.sd.sd.cox.net] has quit. (Client Quit)
#875 [19:12] <Lurks> gee leaving so fast
#876 [19:12] <skins> loool
#877 [19:13] <Lurks> Gecko93 i think you have t contact mojang support with transaction ID/gift code to get that fixed for you
#878 [19:13] <Lurks> skins sounds like viruses r causing the issue, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#879 [19:13] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#880 [19:13] <Gecko93> please can you help me whit the link?
#881 [19:13] <Lurks> Gecko93 sure
#882 [19:14] <Lurks> ??> Gecko93 account/send-email
#883 [19:14] <Absol> Gecko93: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#884 [19:14] <Absol> Gecko93: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#885 [19:14] <Gecko93> u'r the best ty
#886 [19:16] * skins [webchat@5e0812a1.bb.sky.com] has quit. (Quit: webchat.esper.net)
#887 [19:36] * SkyAcE54 [webchat@c-73-44-159-85.hsd1.il.comcast.net] has joined #minecrafthelp
#888 [19:38] <SkyAcE54> after the latest update, when I try to play on a certain world, it won't load and I get the message "A newer version of the game has saved this level. It cannot be loaded". I'm on minecraft bedrock Xbox One X
#889 [19:39] <Lurks> ??> SkyAcE54 bedrock
#890 [19:40] * ALEX3 [webchat@ip68-230-40-189.ph.ph.cox.net] has joined #minecrafthelp
#891 [19:40] <ALEX3> HELLO
#892 [19:40] <Lurks> SkyAcE54 unfortunately this is a java edition help chat, for bedrock edition https://help.mojang.com/customer/en/portal/articles/1175743-minecraft-support-resources
#893 [19:40] <Lurks> ALEX3 hi
#894 [19:40] <ALEX3> THANKS
#895 [19:41] * ALEX3 [webchat@ip68-230-40-189.ph.ph.cox.net] has quit. (Client Quit)
#896 [20:04] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#897 [20:11] * Dannieboy [webchat@24-117-234-45.cpe.cableone.net] has joined #minecrafthelp
#898 [20:13] <Dannieboy> Hello I am having an issue where it is telling me that I no longer own minecraft even though I have owned it since Minecraft came out. help?
#899 [20:19] * Blu [webchat@75-172-66-146.tukw.qwest.net] has joined #minecrafthelp
#900 [20:20] <Blu> How is it possible for me to able to login to the website but not be able to login to the launcher with the exact same email and password..
#901 [20:21] <Dannieboy> yeah...I dont think anyone is here...
#902 [20:21] <Blu> this is some grade A BS
#903 [20:22] <Dannieboy> Yeah I am pretty ticked myself
#904 [20:22] <Blu> whats your issue
#905 [20:22] <Dannieboy> I have owned this game since its realease and now it is telling me I dont own the game
#906 [20:22] <Dannieboy> cant login
#907 [20:23] <Blu> ive owned my account for a couple of years and one time it signed me out for some reason and wont let me back in. mind you ive changed the password, account name and done all the steps but it still wont let me login. this is over a span of like 5 months so im not just locked out for getting it wrong to many times
#908 [20:24] <Dannieboy> yeah I dont know what Mojang is doing but im pretty mad
#909 [20:24] <Blu> they need to either fix there shit or give everyone a refund
#910 [20:24] <Absol> Blu: Please keep it civil
#911 [20:25] <Dannieboy> oof
#912 [20:25] <Dannieboy> finally a response ll
#913 [20:25] <Blu> wasnt even a person just a bot
#914 [20:25] <Dannieboy> lol I know...more response then ive gotten anywhere else.
#915 [20:26] * Ryan12312312 [webchat@pool-108-30-74-109.nycmny.fios.verizon.net] has joined #minecrafthelp
#916 [20:26] <Ryan12312312> anyone here?
#917 [20:26] <Dannieboy> nope...
#918 [20:26] <Dannieboy> no one who can help at least.
#919 [20:26] <Ryan12312312> Does anyone know about server configuration?
#920 [20:26] <Blu> nope
#921 [20:26] <Dannieboy> nope
#922 [20:26] <Ryan12312312> : /
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#924 [20:27] * NIC [webchat@1-168-130-175.dynamic-ip.hinet.net] has joined #minecrafthelp
#925 [20:27] <Dannieboy> sup
#926 [20:28] * NIC [webchat@1-168-130-175.dynamic-ip.hinet.net] has quit. (Client Quit)
#927 [20:28] <Dannieboy> no help here my bro
#928 [20:31] * minecarftfan [webchat@c-71-202-246-76.hsd1.ca.comcast.net] has joined #minecrafthelp
#929 [20:31] <minecarftfan> hi
#930 [20:33] * minecarftfan [webchat@c-71-202-246-76.hsd1.ca.comcast.net] has quit. (Client Quit)
#931 [20:37] <Lurks> Dannieboy have you migrated your account?
#932 [20:37] <Dannieboy> Yes I have
#933 [20:37] <Dannieboy> I have the email a long time a go
#934 [20:37] <Dannieboy> January 5 2018
#935 [20:38] <Lurks> Dannieboy do you still see your purchase game and username in account.mojang.com/me ?
#936 [20:39] <Dannieboy> no?
#937 [20:39] <Dannieboy> I dont think so
#938 [20:39] <Dannieboy> all it says is to redeem a gift code
#939 [20:40] <Dannieboy> ???
#940 [20:40] <Lurks> Dannieboy oh no, if you don't see it in there, you don't own the game
#941 [20:40] <Dannieboy> yes...I do.
#942 [20:40] <Dannieboy> I have played it for years
#943 [20:40] <Dannieboy> I dont kow why it is saying I dont...
#944 [20:41] <Dannieboy> I have the email saying that my account was transfered even
#945 [20:41] <Lurks> Dannieboy you'll have to contact mojang support with transaction ID/gift code to get it resolved
#946 [20:41] <Dannieboy> ...
#947 [20:41] <Dannieboy> I dont have one lol
#948 [20:42] <Dannieboy> because it is saying I dont own the game lol
#949 [20:43] <Lurks> Dannieboy you should have the transaction ID on your email account, if you bought it online
#950 [20:56] * Elite_Control [webchat@99-156-88-69.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#951 [20:56] <Elite_Control> Hello
#952 [21:00] <Elite_Control> I need some advice on what to do. My brother bought minecraft when is was in alpha or beta, forgot which one. He played for a year or two then handed the account to me. I played for a while. The whole migration thing was annouced so I decided to change the email that wass accociated with the account because why not. I then played for maybe a month
#953 [21:00] <Elite_Control> longer and stopped. Fast forward 4 years and I am here. I do not remember the email I used. I cannot long onto the account because of this. Support has asked for the transaction ID but my brother does not have access to the orginal email or paypal as it was purchased 9 or so years ago. What exactly are my options at this point in time?
#954 [21:06] * Sanos [webchat@207.44.76.7.res-cmts.hol.ptd.net] has joined #minecrafthelp
#955 [21:07] <Sanos> Whenever press play my launcher gets a message about a crash and will not open the game
#956 [21:07] * jjkingfat [webchat@108-74-200-99.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#957 [21:07] <Elite_Control> I need some advice on what to do. My brother bought minecraft when is was in alpha or beta, forgot which one. He played for a year or two then handed the account to me. I played for a while. The whole migration thing was annouced so I decided to change the email that wass accociated with the account because why not. I then played for maybe a month
#958 [21:07] <Elite_Control> longer and stopped. Fast forward 4 years and I am here. I do not remember the email I used. I cannot long onto the account because of this. Support has asked for the transaction ID but my brother does not have access to the orginal email or paypal as it was purchased 9 or so years ago. What exactly are my options at this point in time?
#959 [21:08] <jjkingfat> i cant locate different device to play multiplayer on same internet
#960 [21:09] * Dr_Baskerville [webchat@104-8-43-164.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#961 [21:09] <Dr_Baskerville> I am able to login into the Mojang website, but I am unable to login to my Minecraft launcher. I have restarted it numerous times and even changed my password, but to no avail. I get the error message "Login failed. Invalid username or password." Please advise.
#962 [21:10] <jjkingfat> does anyone have ideas why
#963 [21:11] * Dr_Baskerville [webchat@104-8-43-164.lightspeed.mmphtn.sbcglobal.net] has quit. (Client Quit)
#964 [21:12] * Sanos [webchat@207.44.76.7.res-cmts.hol.ptd.net] has quit. (Quit: webchat.esper.net)
#965 [21:14] <jjkingfat> i have tried direct connection did not help
#966 [21:17] <jjkingfat> hello
#967 [21:31] * JDRiot [webchat@64-4-109-87.wybo.fttp.ntelos.net] has joined #minecrafthelp
#968 [21:31] <JDRiot> why do i never get mojangs password reset emails?
#969 [21:49] * Stiimz [webchat@ip68-104-14-11.lv.lv.cox.net] has joined #minecrafthelp
#970 [21:49] <Stiimz> hello
#971 [21:49] <Stiimz> I have bought the full game and the money has left my account but i am only able to play the demo version of the game
#972 [21:52] <Lurks> Stiimz https://help.mojang.com/customer/portal/articles/1218766
#973 [21:53] * Stiimz [webchat@ip68-104-14-11.lv.lv.cox.net] has quit. (Client Quit)
#974 [21:57] * richy [webchat@c-73-179-58-120.hsd1.fl.comcast.net] has joined #minecrafthelp
#975 [21:57] <richy> hello?
#976 [21:59] <richy> i keep trying to buy minecraft java and it keeps saying everything is valid but says "An error occurred while placing order, please verify credit card info and try again"
#977 [22:01] <richy> This is an AS SOON AS POSSIBLE SITUATION PLEASE HELP
#978 [22:03] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#979 [22:04] <richy> ;-; HELLO?
#980 [22:18] * angel0 [webchat@24.50.238.235] has joined #minecrafthelp
#981 [22:19] <angel0> i cant find windows 10 code
#982 [22:19] <mattym> angel0, When did you buy the Java Edition?
#983 [22:20] <angel0> i dont remember
#984 [22:20] <angel0> but i think it was a long time ago
#985 [22:21] <mattym> angel0, The code should be visible if you log in at account.mojang.com/me
#986 [22:22] <angel0> thank you i found it
#987 [22:22] * angel0 [webchat@24.50.238.235] has quit. (Client Quit)
#988 [22:28] * donix [webchat@107.77.249.3] has joined #minecrafthelp
#989 [22:29] <donix> i cant find my windows 10 code
#990 [22:30] <donix> ?
#991 [22:31] <mattym> donix, When did you buy the Java Edition?
#992 [22:31] <donix> may 13
#993 [22:31] <donix> 2019
#994 [22:31] <mattym> donix, As in 3 days ago?
#995 [22:31] <donix> yeah
#996 [22:32] <mattym> donix, The offer for getting a free copy of the Windows 10 Edition ended in October.
#997 [22:32] <donix> its there a way i can get it for free
#998 [22:32] <mattym> donix, No
#999 [22:33] <donix> feelsbadman
#1000 [22:33] <donix> thank you
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#1002 [22:50] * LoliSplit [webchat@c-98-197-241-55.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#1003 [23:00] * helpmeplz123 [webchat@199.66.157.11] has joined #minecrafthelp
#1004 [23:00] <helpmeplz123> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL help
#1005 [23:01] <mattym> ??> helpmeplz123 win/dxdiag
#1006 [23:01] <Absol> helpmeplz123: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1008 [23:25] * Gumby [webchat@d4-50-3-194.col.wideopenwest.com] has joined #minecrafthelp
#1009 [23:27] <Gumby> Hi there- I'm stuck on the Mojang loading screen for ages, and when I do finally get to creating a new world, the output mentions "no memory". I am able to play older versions decently well, but 1.14 is impossible.
#1010 [23:28] <mattym> ??> Gumby launcher/log
#1011 [23:28] <Absol> Gumby: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1012 [23:30] <Gumby> Will send when I get past the Mojang screen again... :(
#1013 [23:32] * jonhhh [webchat@host-41.45.100.159.tedata.net] has joined #minecrafthelp
#1014 [23:32] <jonhhh> hello
#1015 [23:32] <jonhhh> I need a quick help please
#1016 [23:33] <mattym> jonhhh, Explain what you need help with.
#1017 [23:34] <jonhhh> The problem is that I accidently bought a premuim minecraft account without asking my parents and, I just wanted to see it's price so I really need it to be refunded quick
#1018 [23:34] <mattym> ??> jonhhh account/refund
#1019 [23:34] <Absol> jonhhh: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1020 [23:35] <jonhhh> Yes I have visited that site but I need it to be refunded quick
#1021 [23:35] <mattym> jonhhh, You need to contact Mojang as that page suggests. It will take however long it takes.
#1022 [23:36] <jonhhh> So isn't there any other way to get the account refunded?
#1023 [23:36] <jonhhh> I am having serious probelms now
#1024 [23:36] <mattym> jonhhh, No.
#1025 [23:52] * regulardude44 [webchat@c-73-203-126-41.hsd1.co.comcast.net] has joined #minecrafthelp
#1026 [23:52] <jonhhh> Alright I emailed moang support but, when I will recieve an email?
#1027 [23:53] <jonhhh> Because as I told you it's a serious problem and I need to fix it
#1028 [23:53] <jonhhh> Hello?
#1029 [23:54] <regulardude44> Hello, I have had a minecraft account for a bit of time now, I'm trying to download the game again but the website is telling me to buy it again, how to I gain my game back?
#1030 [23:57] <jonhhh> Are you here?