#1 [00:02] * uzr_ [webchat@14.49.193.162] has joined #minecrafthelp
#2 [00:04] <uzr_> Question: Is Support still fixing issues from March 30th? I am currently still waiting for issues about my Old Minecraft account; is everything alright?
#3 [00:05] <jonhhh> Why you are fixing issues from 2 monthes and don't respond to serious issues of people now?
#4 [00:05] <jonhhh> Like I won't need help if you will respond to my message soon
#5 [00:06] <jonhhh> will not'
#6 [00:06] <uzr_> Perhaps I have to buy minecraft again and allow whomever has access to my account
#7 [00:07] <jonhhh> Uzr can i ask you a question?
#8 [00:07] <uzr_> Yes
#9 [00:07] <uzr_> Go ahead
#10 [00:08] <jonhhh> Look, my probelm is that I bought a account by accident and my parewnts didn't know
#11 [00:08] <uzr_> Oh
#12 [00:08] <jonhhh> I need to refund it NOW but it will take weeks so mojang respond
#13 [00:08] <uzr_> My issue is that I bought minecraft but cannot access it because I am stuck
#14 [00:08] <jonhhh> I am 16 and literally crying now
#15 [00:09] <jonhhh> You mean it doesn't want to login?
#16 [00:09] <uzr_> My issue was sent out on April 1st and clearly wrong day to send it but I watched a nostalgic Minecraft video
#17 [00:09] <jonhhh> Oh
#18 [00:09] <jonhhh> I am so sad now
#19 [00:09] <uzr_> And I had the motivation to go get minecraft again but since all the new updates and that I am left out
#20 [00:10] <uzr_> I am 18 and it has been 2 years
#21 [00:10] <jonhhh> because my parents need this money for important stuff and mojang didwn't help
#22 [00:10] <uzr_> since I played
#23 [00:10] <jonhhh> oh
#24 [00:10] <jonhhh> Now my parents will hate me for a long time
#25 [00:10] <uzr_> I hope in the future in Mojang they should have a customer service job
#26 [00:10] <uzr_> Nah they won't
#27 [00:11] <jonhhh> They will my dad was abseloutly sad plus he told me he needed that money
#28 [00:11] <uzr_> You have to just detach yourself away if you think its going to negatively impact the both of you
#29 [00:11] <jonhhh> I am not American so it matters with me
#30 [00:11] <uzr_> I understand
#31 [00:11] <uzr_> I am too, not American
#32 [00:12] <jonhhh> I hope someone can help me..
#33 [00:12] * crexdd [webchat@ssvlon3939w-lp130-03-65-94-157-136.dsl.bell.ca] has joined #minecrafthelp
#34 [00:12] <uzr_> Somebody answered but
#35 [00:12] <crexdd> hello
#36 [00:12] <uzr_> Hey
#37 [00:12] <jonhhh> Hello
#38 [00:12] <crexdd> hi
#39 [00:12] <crexdd> basically
#40 [00:12] <uzr_> > somebody answered
#41 [00:12] <uzr_> and said "not to worry"
#42 [00:12] <crexdd> i installed some alt dispenser thing
#43 [00:12] <crexdd> and now i cant use my premium minecraft
#44 [00:12] <crexdd> after uninstalling it
#45 [00:12] <crexdd> help pls
#46 [00:13] <uzr_> Oh my
#47 [00:14] <uzr_> It'll be long before I get any response; I'll be on here for a bit till I get something.
#48 [00:14] <crexdd> it just says redeem a new alt token when i join a server
#49 [00:14] * crexdd [webchat@ssvlon3939w-lp130-03-65-94-157-136.dsl.bell.ca] has quit. (Client Quit)
#50 [00:15] <uzr_> Did you check the
#51 [00:15] <uzr_> technical support FAQ
#52 [00:15] * jonhhh [webchat@host-41.45.100.159.tedata.net] has quit. (Quit: webchat.esper.net)
#53 [00:42] * you [webchat@dynamic-cpe-pool.orcon.net.nz] has joined #minecrafthelp
#54 [00:42] <you> yo
#55 [00:42] <you> i accidently bought the java version by mistake
#56 [00:42] <you> what do i do
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#61 [01:51] * TallTrumpeter [webchat@d4-50-3-194.col.wideopenwest.com] has joined #minecrafthelp
#62 [01:52] <TallTrumpeter> Hi there- I get stuck on the Mojang loading screen for ages, and when I am able to create a world, it doesn't go any further than a blank dirt background.
#63 [01:52] <TallTrumpeter> https://paste.ubuntu.com/p/CtPymgPxDs/
#64 [02:07] <mattym> ??> TallTrumpeter win/dxdiag
#65 [02:07] <Absol> TallTrumpeter: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#66 [02:16] * Azuru [webchat@cpe-1-157-207-159.nb13.nsw.asp.telstra.net] has joined #minecrafthelp
#67 [02:16] <Azuru> hello
#68 [02:21] * Newbee [webchat@94.59.23.12] has joined #minecrafthelp
#69 [02:22] <Newbee> Hi,
#70 [02:25] <Newbee> Well purchased this app in Nov 2018, recently deleted few apps including Minecraft, while trying to reinstall the app through play store, it is not downloading.... Can someone please help.
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#74 [02:51] * Danny [webchat@222-154-80-112-adsl.sparkbb.co.nz] has joined #minecrafthelp
#75 [02:51] <Danny> Hello can anyone help me?
#76 [02:52] * Danny [webchat@222-154-80-112-adsl.sparkbb.co.nz] has quit. (Client Quit)
#77 [03:14] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has quit. (Remote host closed the connection)
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#79 [04:04] * SaladBooty [webchat@14.192.210.239] has joined #minecrafthelp
#80 [04:04] <SaladBooty> hi
#81 [04:05] <SaladBooty> umm recently a friend got me the game and i have been having issues
#82 [04:05] <SaladBooty> everytime im in fullscreen mode i always randomly minimize and when im windowed mode i will go the settings on random
#83 [05:31] * Justin [webchat@212.88.55.70] has joined #minecrafthelp
#84 [05:33] <Justin> Hi. I have to change the Hard Drive on my sons Laptop (to improve performance) but want to save his worlds and then have Minecraft again after the new HD installed. How do I save worlds and then reinstall Minecraft after without paying again or do I need to buy it again anyway?
#85 [06:01] * Dzhengiz [webchat@net130-ip74.linkbg.com] has joined #minecrafthelp
#86 [06:01] <Dzhengiz> Hello
#87 [06:01] <Dzhengiz> I am here to ask you how to fix a problem when i can't get into my account
#88 [06:04] <Dzhengiz> I am getting in minecraft.net and i am writing my email and password right and then i click the big green log in button and nothing is happening it just stays like that. It doesn't show me any error or like i got my password wrong it just stays like that
#89 [06:06] <Dzhengiz> Also i can login from my phone but when i am trying to login from my pc it's not happening anything
#90 [06:06] * Explosion [webchat@51.37.191.130] has joined #minecrafthelp
#91 [06:09] <Explosion> Hey so my minecraft is continually crashing, I have tired new drivers reinstalling the game, reinstalling java the whole works but nothing seems to work the game is currently spitting this out into the logs https://pastebin.com/Y5yTAdAH, also heres my dxdiag https://pastebin.com/JsPQ0nBA
#92 [06:10] <Explosion> still waiting on it to crash right now but its locked up on a black screen
#93 [06:12] <Dzhengiz> i think that there is something wrong with their site i just can't log into my account
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#97 [06:44] * Ferixx [webchat@210.195.29.90] has joined #minecrafthelp
#98 [06:44] <Ferixx> I'm having problem with purchasing minecraft
#99 [06:44] <Ferixx> I alrd checked with my bank and they have already activated online purchasing and overseas transaction
#100 [06:44] <Ferixx> im using a debit card btw
#101 [06:44] <Ferixx> visa
#102 [06:44] <Ferixx> any help?
#103 [06:45] <Ferixx> tried using other browsers going into private mode or incognito also doesn't work
#104 [06:45] <Ferixx> try buying on my phone also cant
#105 [06:45] <Ferixx> try using another acc also cant
#106 [06:48] <Ferixx> nobody>
#107 [06:48] <Ferixx> ?
#108 [06:57] * Ayden_Robert [webchat@c58-107-238-206.mirnd3.nsw.optusnet.com.au] has joined #minecrafthelp
#109 [06:58] <Ayden_Robert> Hi, i got a new laptop and Minecraft does not want to work. 1.8.9 can load but can't load worlds and later version of minecraft just full on crash on launch. I've got an alienware 14 with the 765m and my nvidia drivers are up to date.
#110 [06:58] <Ferixx> hello?
#111 [06:59] <Ferixx> why is nobody helping TT
#112 [07:50] * AkkmovieYT [webchat@x2f7f199.dyn.telefonica.de] has joined #minecrafthelp
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#115 [07:52] * AlterKot [webchat@89-64-18-79.dynamic.chello.pl] has joined #minecrafthelp
#116 [07:53] <AkkmovieYT> hello I bought a minecraft key at mmoga and redeemed them on the side, but still I can only play the demo version, although I bought minecraft and it was also confirmed on the page
#117 [07:53] <AlterKot> I dont remember my email to my account, so i cant migrate
#118 [07:53] <AlterKot> what can i do
#119 [07:54] <AkkmovieYT> why can i play demo when i have buy the full version on mmoga
#120 [08:04] * AkkmovieYT [webchat@x2f7f199.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#121 [08:05] * AkkmovieYT [webchat@x2f7f199.dyn.telefonica.de] has joined #minecrafthelp
#122 [08:06] <AkkmovieYT> hello I bought a minecraft key at mmoga and redeemed them on the side, but still I can only play the demo version, although I bought minecraft and it was also confirmed on the page
#123 [08:15] * AlterKot [webchat@89-64-18-79.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#124 [08:26] * HENRIQUE [webchat@bd36906b.virtua.com.br] has joined #minecrafthelp
#125 [08:27] <HENRIQUE> Bom dia
#126 [08:27] <HENRIQUE> Meu nome é Henrique
#127 [08:27] <HENRIQUE> comprei no site o Minecraft e não estou consiguindo logar
#128 [08:27] <HENRIQUE> dá erro de conexão
#129 [08:28] <HENRIQUE> nem offlione não consigo jogar
#130 [08:28] <HENRIQUE> aparece uma mensagem (Alguns arquivos do jogo estão faltando e não podem ser baixados enquanto o launcher estiver sem conexão)
#131 [08:33] * Ruebennase [webchat@5-231-129-48.ktk-ip.de] has joined #minecrafthelp
#132 [08:34] <Ruebennase> hello the mojang support doesn`t answer. do you know why?
#133 [08:35] <Ruebennase> i wrote a question 10 days ago
#134 [08:37] * Fardin [webchat@cm-128.77.96.200.getinternet.no] has joined #minecrafthelp
#135 [08:38] <Fardin> Hi. I want to register for the closed beta of Minecraft Earth but the registering doesn't seem to work. Whenever I press the register button, it redirects me to microsoft xbox official website with no other context og info. What do I do?
#136 [08:38] <HENRIQUE> hi
#137 [08:38] <Fardin> hello
#138 [08:40] <HENRIQUE> I did not understand
#139 [08:40] <Fardin> so I tried to register for the closed beta on the minecraft website, but I dont seem to have the option to
#140 [08:40] <HENRIQUE> a message appears (Some game files are missing and can not be downloaded while the launcher is offline)
#141 [08:42] <urielsalis> hi Fardin
#142 [08:42] <urielsalis> Fardin: where are you trying to register? I just did and it worked
#143 [08:42] <Fardin> so at this page https://earth.minecraft.net/nb-no/sign-up there is a big register button. Whenever I press it, I get redirected to the xbox website.
#144 [08:42] <urielsalis> Fardin: do you have a postal code which is not all numbers?
#145 [08:42] * Alon [webchat@5.29.73.135] has joined #minecrafthelp
#146 [08:42] <urielsalis> Fardin: try https://earth.minecraft.net/nb-no/sign-up/form
#147 [08:42] <Fardin> ok
#148 [08:43] <urielsalis> ??> HENRIQUE win/reinst
#149 [08:43] <Absol> HENRIQUE: You may need to reinstall the locally installed files that Minecraft puts into place.
#150 [08:43] <Absol> HENRIQUE: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#151 [08:43] * tyteen4a03 kicked Ruebennase from #minecrafthelp (Reason: uebennase :Don't PM random people)
#152 [08:43] <Fardin> nope not working, I just get sent to the official microsoft xbox store
#153 [08:43] <Alon> Hello, i just registerd to minecraft earth but i didn't get any email of the skin already. did it 10 mins ago
#154 [08:43] <urielsalis> Fardin: are you logged in to your Microsoft account?
#155 [08:43] <Fardin> yes
#156 [08:43] <urielsalis> Alon: I didnt get it either, they might be a bit backlogged due to the demand
#157 [08:44] <Alon> Oh ok
#158 [08:44] <urielsalis> Fardin: you own Minecraft Windows 10 edition?
#159 [08:44] * Ru3b3nn4s3 [webchat@5-231-129-48.ktk-ip.de] has joined #minecrafthelp
#160 [08:44] <Fardin> yes
#161 [08:45] <Fardin> java edition aswell
#162 [08:45] <urielsalis> Fardin: hmm, weird
#163 [08:45] <urielsalis> Fardin: can you try incognito mode in Chrome?
#164 [08:45] <Fardin> sure
#165 [08:45] <Fardin> give me a moment I will be right back
#166 [08:45] * Alon [webchat@5.29.73.135] has quit. (Client Quit)
#167 [08:45] <Ru3b3nn4s3> the mojang support does not answer, do you know why? i wrote a message 10 days ago.,...
#168 [08:46] * Alon [webchat@5.29.73.135] has joined #minecrafthelp
#169 [08:46] * HENRIQUE [webchat@bd36906b.virtua.com.br] has quit. (Quit: webchat.esper.net)
#170 [08:46] <urielsalis> ??> Ru3b3nn4s3 account/trans-id
#171 [08:46] <Absol> Ru3b3nn4s3: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#172 [08:46] <urielsalis> ??> Ru3b3nn4s3 account/send-email/wait-times
#173 [08:47] <Fardin> I just get redirected to the same microsoft website. I can send you a screenshot if you want me to. And I also found out that the log in button doesnt work on that website either. (my page is in norwegian, "logg på" means "log in")
#174 [08:47] <urielsalis> Ru3b3nn4s3: wrong factoids, ignore that ones
#175 [08:47] <urielsalis> ??> Ru3b3nn4s3 account/send-email/wait-time
#176 [08:47] <Absol> Ru3b3nn4s3: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#177 [08:47] <urielsalis> ??> Fardin tools/hjt
#178 [08:47] <Absol> Fardin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#179 [08:47] <Absol> Fardin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#180 [08:47] <Fardin> ok thanks
#181 [08:48] <Alon> urielsalis are you from israel?
#182 [08:49] * Ru3b3nn4s3 [webchat@5-231-129-48.ktk-ip.de] has quit. (Client Quit)
#183 [08:49] <urielsalis> Alon: nope
#184 [08:51] <Fardin> Absol https://paste.ubuntu.com/p/BwKtwzfXvj/
#185 [08:52] <Alon> if i joined the beta, i'll get it in few days or in the summer?
#186 [08:52] * Neyana [webchat@cpe-121-210-28-112.cvui-cr-102.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#187 [08:52] <Neyana> Hi I use a mac book and i cant launch vanilla minecraft 1,14 using atlauncher can anyone help me
#188 [08:56] * uomoverde [webchat@host210-71-static.11-79-b.business.telecomitalia.it] has joined #minecrafthelp
#189 [08:56] <uomoverde> Hi can i have some help? anybody? I cant play my premium minecraft version. only demo
#190 [08:58] <uomoverde> i already read everything about the demo on the mojang site
#191 [08:58] <uomoverde> i have already*
#192 [08:59] <Fardin> urielsalis Absol still there?
#193 [08:59] * Alon [webchat@5.29.73.135] has quit. (Quit: webchat.esper.net)
#194 [09:02] * Wyatt9 [webchat@204.11.188.110] has joined #minecrafthelp
#195 [09:03] <Wyatt9> So, to summarize the situation I'm in right now, I went to relive the nostalgia of playing Minecraft, and completely forgot my email. I have so many alternate accounts that it will take forever to go through them all, I know my username and password, I just need to know if there is a way to recover my account without my email.
#196 [09:10] * Tobias [webchat@5-231-183-234.ktk-ip.de] has joined #minecrafthelp
#197 [09:15] <Tobias> Hi to the community. When trying to log in, I always receive a 403 "forbidden" error - cannot connect to server, while using a fritz!box router. When trying to connect by mobile phone via wlan access within the same network, the same error occurs. When connecting via GSM/HSDPA, connection to server is granted. I'm quite clueless - is there anything
#198 [09:15] <Tobias> special to configure the fritzbox! router (e.g. port forwarding, if so, which ports) oder are there any incompatibility issues with NORTON Internet Security (e.g. NORTON INSIGHT)?
#199 [09:23] * gwin003 [webchat@c-71-61-132-75.hsd1.pa.comcast.net] has joined #minecrafthelp
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#201 [09:27] * max9 [webchat@amarseille-656-1-743-211.w90-37.abo.wanadoo.fr] has joined #minecrafthelp
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#203 [09:31] * max9 [webchat@amarseille-656-1-743-211.w90-37.abo.wanadoo.fr] has quit. (Client Quit)
#204 [09:38] <Tobias> Hi to the community. When trying to log in, I always receive a 403 "forbidden" error - cannot connect to server, while using a fritz!box router. When trying to connect by mobile phone via wlan access within the same network, the same error occurs. When connecting via GSM/HSDPA, connection to server is granted. I'm quite clueless - is there anything
#205 [09:38] <Tobias> special to configure the fritzbox! router (e.g. port forwarding, if so, which ports) oder are there any incompatibility issues with NORTON Internet Security (e.g. NORTON INSIGHT)?
#206 [09:38] <Neyana> Hi I use a mac book and i cant launch vanilla minecraft 1,14 using atlauncher can anyone help me
#207 [09:40] * Neyana [webchat@cpe-121-210-28-112.cvui-cr-102.ken.nsw.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#208 [09:48] * erikas [webchat@109.79.13.118] has joined #minecrafthelp
#209 [09:48] <erikas> whenever i put in my login details it says unable to connect to server
#210 [09:59] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has quit. (Ping timeout: 189 seconds)
#211 [10:02] * Fire_Wire [webchat@84-26-122-131.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#212 [10:03] <Fire_Wire> I am having trouble migrating my minecraft account because I no longer know and have acces to the email account i used to buy the game, what could i do?
#213 [10:03] * Evan [webchat@ool-45773a90.dyn.optonline.net] has joined #minecrafthelp
#214 [10:03] <Greymagic27> Fire_Wire, Hey. Have you emailed mojang support about resetting your email?
#215 [10:03] <Evan> yes
#216 [10:03] <Fire_Wire> i have yes
#217 [10:04] <Greymagic27> Fire_Wire, You'll need to wait for a reply. Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#218 [10:04] <Greymagic27> Evan, Hey. What's the issue?
#219 [10:04] <Fire_Wire> Thank you, sorry for bothering you
#220 [10:04] * Fire_Wire [webchat@84-26-122-131.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#221 [10:05] <Evan> hello I cant rememmber my password and mojang does not send me emails anymore to retrieve the password
#222 [10:05] <Greymagic27> Evan, Here is some information on why you may not be getting their emails:
#223 [10:05] <Greymagic27> ??> Evan account/email-missing
#224 [10:05] <Absol> Evan: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#225 [10:05] <Absol> Evan: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#226 [10:05] <Absol> Evan: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#227 [10:06] <Evan> I checked my emails and my last email from mojang is from 2013
#228 [10:06] * hello [webchat@112.209.180.10.pldt.net] has joined #minecrafthelp
#229 [10:07] <Greymagic27> Evan, Have you contacted them about resetting your password?
#230 [10:07] <Evan> I have like an hour ago
#231 [10:07] <Evan> no response
#232 [10:07] <Greymagic27> Evan, It will take a while longer than that. See here: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#233 [10:08] <Evan> when do you think I will get an email back
#234 [10:08] <Evan> like an estimate
#235 [10:08] <Greymagic27> Evan, The only estimate I have is the link I sent you
#236 [10:09] <Evan> ok
#237 [10:09] <Evan> I also cant migrate my account because I dont have my password
#238 [10:09] * Kin [webchat@ppp-124-121-88-62.revip2.asianet.co.th] has joined #minecrafthelp
#239 [10:09] <Greymagic27> Evan, Mojang should be able to help you with that as well when they reply
#240 [10:09] <Kin> Hello i have a question.
#241 [10:09] <hello> whenever i try logging in to minecraft it says could not connect to server and ive tried turning off firewall which didnt fix the problem
#242 [10:10] <Evan> ok so basically I should just wait for a response
#243 [10:10] <Greymagic27> ??> hello tools/hjt
#244 [10:10] <Absol> hello: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#245 [10:10] <Absol> hello: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#246 [10:10] <Greymagic27> Kin, Hey. What's the question?
#247 [10:10] <Greymagic27> Evan, Yep. Just wait for a reply
#248 [10:10] <Evan> ok thank you
#249 [10:10] <Kin> Can i still get the Translator cape.
#250 [10:11] * Evan [webchat@ool-45773a90.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#251 [10:11] <Kin> I just wanna to help translate English to Thai language.
#252 [10:12] <Greymagic27> Kin, I'm not sure if that's still a thing. It may be worth contacting mojang and asking them
#253 [10:13] <Kin> Ok thankyou Greymagic27
#254 [10:13] <hello> Absol https://paste.ubuntu.com/p/qg5T5PK5JS/
#255 [10:13] <Greymagic27> ??> hello info/mcleaks
#256 [10:13] <Absol> hello: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#257 [10:13] <Absol> hello: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#258 [10:13] <Greymagic27> ??> hello win/hosts/edit
#259 [10:13] <Absol> hello: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#260 [10:13] <Absol> hello: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#261 [10:13] * Kin [webchat@ppp-124-121-88-62.revip2.asianet.co.th] has quit. (Client Quit)
#262 [10:13] <Greymagic27> hello, After you've done that. I have three more steps I'd like you to follow.
#263 [10:15] * JD6 [webchat@pool-96-248-117-32.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#264 [10:16] <uomoverde> Hi absol, i cant play minecraft "premium" , only the demo. I already read everything about demo on the site. Can you help me to understand why?
#265 [10:16] <Greymagic27> uomoverde, Hey. Have you tried to log out of the launcher, then closing the launcher. Then opening the launcher back up and signing back in?
#266 [10:16] <JD6> Hi, We created an account some time ago and lost the password. Now that email account is not longer active, so we cannot reset the password. Does anyone know how to fix this? Thank you.
#267 [10:16] <Greymagic27> JD6, Hey. Have you emailed mojang support yet?
#268 [10:17] <JD6> Yes, but I have not received a response.
#269 [10:17] <Greymagic27> JD6, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#270 [10:17] <JD6> Understood. Thank you for shedding light on this.
#271 [10:18] <uomoverde> Greymagic27 i hope is not a joke xD yea i did it
#272 [10:18] * Torben [webchat@ip-5-147-49-135.unitymediagroup.de] has joined #minecrafthelp
#273 [10:18] <Greymagic27> uomoverde, After logging out did you close the launcher before logging back in?
#274 [10:18] * JD6 [webchat@pool-96-248-117-32.cmdnnj.fios.verizon.net] has quit. (Client Quit)
#275 [10:19] <uomoverde> Greymagic27 but wait a second, i didnt try to do at the same time both things ..
#276 [10:19] <Greymagic27> uomoverde, Log out of the launcher. Close the launcher. Open it back up and sign back in
#277 [10:20] <uomoverde> no didnt work :(
#278 [10:20] <Greymagic27> uomoverde, In that case you'll need to email mojang:
#279 [10:21] <Greymagic27> ??> uomoverde account/send-email
#280 [10:21] <Absol> uomoverde: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#281 [10:21] <Absol> uomoverde: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#282 [10:22] <Torben> Hello, did not play Minecraft for a long time and i wanted to start playing it today again but i only know my password and my Username and not my Email. Can you say me which Email i used for my username "Geldscheine"?
#283 [10:22] <Greymagic27> Torben, We're not mojang here. You can email them here:
#284 [10:23] <Greymagic27> ??> Torben account/send-email
#285 [10:23] <Absol> Torben: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#286 [10:23] <Absol> Torben: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#287 [10:23] <hello> @Absol ive done what youve asked
#288 [10:23] <Torben> thank you
#289 [10:23] * Torben [webchat@ip-5-147-49-135.unitymediagroup.de] has quit. (Client Quit)
#290 [10:23] <Greymagic27> hello, Make sure to change your password. Then follow these steps:
#291 [10:23] <Greymagic27> hello, Remove hamachi and tunggle. Also run this tool:
#292 [10:23] <Greymagic27> ??> hello av/adwcleaner
#293 [10:23] <Absol> hello: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#294 [10:23] <Absol> hello: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#295 [10:24] * uomoverde [webchat@host210-71-static.11-79-b.business.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#296 [10:26] * Antol [webchat@89-69-226-23.dynamic.chello.pl] has joined #minecrafthelp
#297 [10:28] <Antol> I have a problem to log in and buy minecraft
#298 [10:28] <Greymagic27> Antol, Hey. What's the issue?
#299 [10:30] * iulian12h [webchat@86.122.62.159] has joined #minecrafthelp
#300 [10:30] <Antol> I register to mojang account in minecraft net i confirm e-mail and i don,t log in
#301 [10:30] <iulian12h> https://paste.gg/p/anonymous/cc656938201e43db9d0650263aac0112
#302 [10:30] <Greymagic27> Antol, What does it say when you try to login?
#303 [10:31] <Greymagic27> iulian12h, Check your server JVM arguments. See if you have a random 'o' in there
#304 [10:31] <iulian12h> -o?
#305 [10:31] <iulian12h> or java -Xms4096M -Xmx4096M -jar server.jar -o true
#306 [10:31] <Greymagic27> iulian12h, Remove the -o
#307 [10:33] <Antol> say its a problem and try again and I try again and its again
#308 [10:33] <Greymagic27> Antol, What's the exact message?
#309 [10:34] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#310 [10:35] * Alon [webchat@5.29.73.135] has joined #minecrafthelp
#311 [10:35] <Alon> Hello, i've got the redeem code and redeemed it in microsoft, but i can't use the skin in the windows 10 edition
#312 [10:36] * Segas [webchat@185-132-30-151.a2tec.ru] has joined #minecrafthelp
#313 [10:36] <Segas> hey guys
#314 [10:36] <Greymagic27> ??> Alon bedrock/support
#315 [10:36] <Absol> Alon: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the bedrock support forums here:
#316 [10:36] <Absol> Alon: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#317 [10:36] <Greymagic27> Segas, Hey. What's the issue?
#318 [10:37] <Segas> I forgot what mail i use for account. i remember only username
#319 [10:37] <Segas> this one
#320 [10:37] <Antol> https://imgur.com/MmOUbYj
#321 [10:37] <Greymagic27> Antol, Let's start with a check that nothing is blocking your login. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#322 [10:37] <Greymagic27> ??> Antol tools/hjt
#323 [10:37] <Absol> Antol: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#324 [10:37] <Absol> Antol: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#325 [10:37] <Greymagic27> Segas, Have you contacted mojang support?
#326 [10:38] <Segas> yeah i send mail today
#327 [10:38] * iulian12h [webchat@86.122.62.159] has quit. (Quit: webchat.esper.net)
#328 [10:38] <Greymagic27> Segas, You'll need to wait for a reply. Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#329 [10:38] <Segas> k then
#330 [10:38] <Segas> thanks
#331 [10:39] * Segas [webchat@185-132-30-151.a2tec.ru] has quit. (Client Quit)
#332 [10:39] <Antol> https://paste.ubuntu.com/p/49J3NYYp2z/
#333 [10:40] <Fardin> Antol hi Im back
#334 [10:40] <Greymagic27> ??> Antol info/mcleaks
#335 [10:40] <Absol> Antol: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#336 [10:40] <Absol> Antol: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#337 [10:40] <Greymagic27> ??> Antol win/hosts/edit
#338 [10:40] <Absol> Antol: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#339 [10:40] <Absol> Antol: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#340 [10:40] <Fardin> oh nvm
#341 [10:41] * Fardin [webchat@cm-128.77.96.200.getinternet.no] has quit. (Quit: webchat.esper.net)
#342 [10:45] <Antol> thanks
#343 [10:45] * hello [webchat@112.209.180.10.pldt.net] has joined #minecrafthelp
#344 [10:45] <hello> im back
#345 [10:45] * firegreen10 [webchat@99-62-172-6.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#346 [10:46] <firegreen10> Anyway to do the adult verification charge without buying a copy of minecraft?
#347 [10:48] <Antol> Absol and what
#348 [10:51] * matalagamer616 [webchat@host12.190-138-85.telecom.net.ar] has joined #minecrafthelp
#349 [10:51] <matalagamer616> hi
#350 [10:51] <matalagamer616> I need help, when I try to buy minecraft, it does not let me buy it with my credit card. I get an error and all the data is correct.
#351 [10:53] * rucub128 [webchat@5-15-125-29.residential.rdsnet.ro] has joined #minecrafthelp
#352 [10:53] <rucub128> hi
#353 [10:53] <matalagamer616> hi
#354 [10:53] <matalagamer616> I need help, when I try to buy minecraft, it does not let me buy it with my credit card. I get an error and all the data is correct.
#355 [10:53] <Antol> Greymagic27 and what
#356 [10:55] <rucub128> i cant play minecraft because when i try to join a world it crashes
#357 [10:55] <rucub128> help
#358 [10:56] * hello [webchat@112.209.180.10.pldt.net] has quit. (Quit: webchat.esper.net)
#359 [10:56] <rucub128> i spoke to someone on here a couple days ago at they told me to clean my laptop data but it did not work
#360 [10:57] <rucub128> if i cant play it at least can i get my money back
#361 [10:57] <matalagamer616> i don't have idea
#362 [10:57] * matalagamer616 [webchat@host12.190-138-85.telecom.net.ar] has quit. (Quit: webchat.esper.net)
#363 [10:57] <rucub128> are there no staff on here
#364 [10:58] <rucub128> mam enervat
#365 [10:59] <rucub128> ba ajutama ba
#366 [10:59] <rucub128> bai nesimtitulke
#367 [10:59] <rucub128> digga diriga
#368 [10:59] * Antol [webchat@89-69-226-23.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#369 [10:59] <rucub128> norin salam
#370 [11:07] * firegreen10 [webchat@99-62-172-6.lightspeed.austtx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#371 [11:09] * Jackson [webchat@168.sub-174-215-2.myvzw.com] has joined #minecrafthelp
#372 [11:09] <Jackson> how can i reset the password to my account if i don't have the email i used to make it
#373 [11:10] * Jackson [webchat@168.sub-174-215-2.myvzw.com] has quit. (Client Quit)
#374 [11:14] * Mtsw14 [webchat@174-084-124-158.dhcp.chtrptr.net] has joined #minecrafthelp
#375 [11:15] <Mtsw14> I am having trouble launching minecraft. Whenever it goes to launch the loading bar on the mojang screen gets to 90% completed then stops and the page goes unresponsive. Can anyone help me with this problem? I have uninstalled and reinstalled multiple times.
#376 [11:19] * HaggusJfreed [webchat@bch74-2-78-216-26-94.fbx.proxad.net] has joined #minecrafthelp
#377 [11:20] <HaggusJfreed> Good afternoon, I need some help regarding my minecraft account, and I am new here. Can anyone direct me to the appropriate place ?
#378 [11:21] <HaggusJfreed> I bought Minecraft long time ago (2009 - 2010). But I can't retrieve my account. I can't access my old email adress wich have been terminated years ago. I can't access the purchase email confirmation and I can't reset my password.
#379 [11:22] * Antol [webchat@89-69-226-23.dynamic.chello.pl] has joined #minecrafthelp
#380 [11:24] <Antol> mamma mia here we go again
#381 [11:24] * Mtsw142 [webchat@174-084-124-158.dhcp.chtrptr.net] has joined #minecrafthelp
#382 [11:24] * Mtsw142 [webchat@174-084-124-158.dhcp.chtrptr.net] has quit. (Client Quit)
#383 [11:24] <HaggusJfreed> I guess this mean this is a common issue. :=) ?
#384 [11:25] <Antol> yes
#385 [11:25] <HaggusJfreed> Godamnit.
#386 [11:25] <Antol> or not
#387 [11:25] <HaggusJfreed> I am sorry.
#388 [11:25] <HaggusJfreed> My wife, who bought the game with me, managed to retrieve her account. I can't. This is frustrating.
#389 [11:26] <Antol> Absol mamma mia here we go again
#390 [11:26] <Antol> Absol mamma mia here we go again
#391 [11:30] * Mtsw14 [webchat@174-084-124-158.dhcp.chtrptr.net] has left #minecrafthelp
#392 [11:32] <Greymagic27> HaggusJfreed, Hey. Have you contacted mojang support?
#393 [11:33] <HaggusJfreed> I sent an email 10 minutes ago. I was trying to ask here as well, just in case I could , well, find a solution.
#394 [11:34] <Greymagic27> HaggusJfreed, Unfortunately only mojang can deal with account issues. Here is their response time: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#395 [11:34] <HaggusJfreed> Ok. thank you for your help. I will wait. My presence here was mostly so I could maybe find ideas I didn't think of already.
#396 [11:35] <HaggusJfreed> Mojang will likely ask me stuff I can't provide. But maybe I didn't think of something.
#397 [11:35] <HaggusJfreed> I tried finding my old bank account info. But I changed bank since then. of course...
#398 [11:37] * P4D [webchat@107.77.245.9] has joined #minecrafthelp
#399 [11:40] <P4D> When playing the latest minecraft in my uploaded world it has issues with block placement. I will be building a wall for example and after placing 10 or 20 half would disappear, like the game can't keep up . Any ideas how to fix or resolve? Thank you.
#400 [11:42] * mineplayr [webchat@pool-96-248-44-43.pghkny.fios.verizon.net] has joined #minecrafthelp
#401 [11:44] <mineplayr> my minecraft launcher is frozen. it is stuck on the mojang white box. It gets about 90% done and freezes. I have uninstalled and reinstalled. I have the latest video drivers as well. So confused?!?!?!
#402 [11:44] <Greymagic27> ??> mineplayr av/adwcleaner
#403 [11:44] <Absol> mineplayr: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#404 [11:44] <Absol> mineplayr: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#405 [11:45] <mineplayr> really? I use windows defender
#406 [11:46] <Greymagic27> mineplayr, Windows defender won't detect many of the things that adwcleaner does
#407 [11:47] * P4D [webchat@107.77.245.9] has joined #minecrafthelp
#408 [11:47] * HaggusJfreed [webchat@bch74-2-78-216-26-94.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#409 [11:47] <P4D> Sorry, left, I'm back.
#410 [11:48] <Greymagic27> P4D, Hey. I don't know enough about your sort of problem to help, sorry. Some other more experienced volunteers may know something about it if you're willing to wait
#411 [11:49] * P4D [webchat@107.77.245.9] has quit. (Client Quit)
#412 [11:49] <mineplayr> thanks
#413 [11:50] * mineplayr [webchat@pool-96-248-44-43.pghkny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#414 [12:04] * xargs [webchat@cpc93912-bolt16-2-0-cust1624.10-3.cable.virginm.net] has joined #minecrafthelp
#415 [12:04] <xargs> hey guys
#416 [12:04] <Greymagic27> xargs, Hey. How can we help?
#417 [12:04] * Ionut [webchat@81-196-154-215.rdsnet.ro] has joined #minecrafthelp
#418 [12:04] <xargs> Hey Greymagic27 :)
#419 [12:05] <Ionut> hay
#420 [12:05] <xargs> Name: patchy-1.1.jar
#421 [12:05] <Greymagic27> Ionut, Hey. How can we help?
#422 [12:05] <xargs> URL: https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar
#423 [12:05] <Greymagic27> xargs, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#424 [12:05] <xargs> Error details: Request error -7: ERR_TIMED_OUT
#425 [12:05] <Greymagic27> ??> xargs tools/hjt
#426 [12:05] <xargs> Thank you
#427 [12:05] <Absol> xargs: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#428 [12:05] <Ionut> I have a problem with the free skin
#429 [12:05] <Absol> xargs: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#430 [12:05] <Greymagic27> Ionut, What is the problem?
#431 [12:05] <Ionut> I gave him a code to be able to take and say that the code is invalid
#432 [12:06] <Greymagic27> Ionut, What edition are you playing? Bedrock or java
#433 [12:06] <Ionut> can you send me another code ??
#434 [12:06] <Greymagic27> Ionut, We're not mojang. What sort of code was it?
#435 [12:06] <Ionut> java edition
#436 [12:07] <Greymagic27> Ionut, As far as I know there aren't any codes to redeem skins in java edition
#437 [12:07] <Ionut> code to unlock new skin
#438 [12:07] <xargs> https://paste.ubuntu.com/p/PgtxFGhHht/
#439 [12:07] <xargs> Thanks team
#440 [12:07] <Greymagic27> Ionut, Could you provide a screenshot of what you see?
#441 [12:07] <Greymagic27> ??> Ionut imgur
#442 [12:07] <Absol> Ionut: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#443 [12:07] <Greymagic27> xargs, Disable nordVPN
#444 [12:07] <Ionut> code for the skin
#445 [12:08] <Ionut> stay for a second
#446 [12:08] <Ionut> for the earth's skin
#447 [12:08] <xargs> Process killed, service stopped
#448 [12:09] <xargs> still no joy
#449 [12:09] <Ionut> wat
#450 [12:09] <Greymagic27> xargs, Your error said it timed out. What's your internet connection like?
#451 [12:09] <Ionut> can you help me with anca code ???
#452 [12:09] <Greymagic27> Could you provide a screenshot of what you see?
#453 [12:09] <Greymagic27> ??> Ionut imgur
#454 [12:09] <Absol> Ionut: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#455 [12:09] <xargs> Reply from 8.8.8.8: bytes=32 time=17ms TTL=55
#456 [12:10] <Greymagic27> xargs, Can you try uninstalling nordVPN, then restarting your PC?
#457 [12:10] <xargs> DNS is resolving
#458 [12:10] <Ionut> two seconds
#459 [12:11] * xargs [webchat@cpc93912-bolt16-2-0-cust1624.10-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#460 [12:12] <Ionut> https://imgur.com/FKjXQTT
#461 [12:12] <Greymagic27> Ionut, Click 'get my skin'
#462 [12:12] <Ionut> CAND BAG CODES THAT AMI ZICE IS INVALID
#463 [12:12] * xargs [webchat@cpc93912-bolt16-2-0-cust1624.10-3.cable.virginm.net] has joined #minecrafthelp
#464 [12:12] <Greymagic27> If it's invalid. Contact mojang support:
#465 [12:12] <Greymagic27> ??> Ionut account/send-email
#466 [12:12] <Absol> Ionut: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#467 [12:12] <Absol> Ionut: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#468 [12:13] <xargs> didn't really wanna go down the route of uninstalling the VPN, but will use the OpenVPN client to connect in future incase it's specific to Nord
#469 [12:13] <Greymagic27> xargs, Note that mojang block most VPNs
#470 [12:13] <xargs> As in the client, as opposed to the service :)
#471 [12:13] * GLAZER10 [webchat@b019fa63.bb.sky.com] has joined #minecrafthelp
#472 [12:13] <Ionut> AND WHAT WE DO
#473 [12:13] <xargs> Yeah, most services do haha
#474 [12:13] <GLAZER10> hello can someone help me please
#475 [12:13] <Greymagic27> Ionut, I've given you information on how to contact mojang. You'll need to follow that information
#476 [12:13] <Greymagic27> GLAZER10, Hey. What's the issue?
#477 [12:13] * xargs [webchat@cpc93912-bolt16-2-0-cust1624.10-3.cable.virginm.net] has quit. (Client Quit)
#478 [12:14] <Ionut> and mojang can give me another code ??
#479 [12:14] <Greymagic27> Ionut, They'll give you some options on what you can do, yes
#480 [12:14] <Ionut> ok
#481 [12:15] <Ionut> thank you
#482 [12:15] <GLAZER10> well I used to play mineraft about 5 years ago and haven't played since. I decided to play again but can't remember my password. I even try resetting it but no email Is coming through to me. I remember my email and username. I even have the conformation email from mojang saying that I have purchased Minecraft. what can I do??
#483 [12:15] <Greymagic27> GLAZER10, Have you contacted mojang yet?
#484 [12:15] <GLAZER10> yes
#485 [12:15] <GLAZER10> nothing
#486 [12:15] <Greymagic27> GLAZER10, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#487 [12:16] <Ionut> iD from trading where can i find ???
#488 [12:16] <GLAZER10> can you not do anything?
#489 [12:16] <Greymagic27> ??> GLAZER10 info/volunteer
#490 [12:16] * Turtlespyder [webchat@cpe-96-28-4-39.kya.res.rr.com] has joined #minecrafthelp
#491 [12:16] <Absol> GLAZER10: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#492 [12:16] <GLAZER10> ok
#493 [12:17] <Ionut> ok
#494 [12:17] <Turtlespyder> help
#495 [12:17] * david [webchat@g230073.upc-g.chello.nl] has joined #minecrafthelp
#496 [12:17] <Greymagic27> Turtlespyder, What's the issue?
#497 [12:17] * GLAZER10 [webchat@b019fa63.bb.sky.com] has quit. (Client Quit)
#498 [12:18] <Turtlespyder> i no longer have access to my old email and i would like to change it to my new email
#499 [12:18] <Turtlespyder> but i forgot my securety questions
#500 [12:18] <Greymagic27> Turtlespyder, Have you emailed mojang support?
#501 [12:19] * Granyte420 [webchat@78-20-106-205.access.telenet.be] has joined #minecrafthelp
#502 [12:19] <Granyte420> Hello?
#503 [12:19] <Turtlespyder> yeah they said to have my transaction id but i no longer have access to my paypal either
#504 [12:19] * david [webchat@g230073.upc-g.chello.nl] has quit. (Client Quit)
#505 [12:19] * Granyte420 [webchat@78-20-106-205.access.telenet.be] has quit. (Client Quit)
#506 [12:20] <Greymagic27> Turtlespyder, You'll need to follow all the instructions they gave you in the reply
#507 [12:20] * david [webchat@g230073.upc-g.chello.nl] has joined #minecrafthelp
#508 [12:21] <Turtlespyder> is there anyway to help me with this issue i know roughly the answers to the securety questions but not exactly
#509 [12:22] <Greymagic27> ??> Turtlespyder info/volunteer
#510 [12:22] <Absol> Turtlespyder: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#511 [12:22] <david> when I try to join a server an error screen pops up saying io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information, how do I stop this from happining?
#512 [12:22] * Turtlespyder [webchat@cpe-96-28-4-39.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#513 [12:22] <Greymagic27> david, Hey. Is this all servers or just one?
#514 [12:22] <david> just one
#515 [12:23] <Greymagic27> david, Could you send me the IP? /msg Greymagic27
#516 [12:24] * Brent [webchat@ip565c6a8a.direct-adsl.nl] has joined #minecrafthelp
#517 [12:24] <Brent> help me
#518 [12:24] <Greymagic27> david, The server isn't pining. Can you make sure it's up and that you've given me the correct IP/port?
#519 [12:24] <Greymagic27> Brent, What's the issue?
#520 [12:25] <Brent> if I try to start my minecraft it says it isn't reacting
#521 [12:25] <Greymagic27> ??> Brent av/adwcleaner
#522 [12:25] <Absol> Brent: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#523 [12:25] <Absol> Brent: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#524 [12:26] <david> no it should be the right ip
#525 [12:26] <Ionut> hope to solve I gave gmail and I did referral
#526 [12:28] <Ionut> https://imgur.com/PXTNJcH
#527 [12:29] <Ionut> hi
#528 [12:30] * Ionut [webchat@81-196-154-215.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#529 [12:30] * Ionut [webchat@81-196-154-215.rdsnet.ro] has joined #minecrafthelp
#530 [12:30] <Ionut> hi
#531 [12:31] <Ionut> hello
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#533 [12:37] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#534 [12:44] <david> is my issue still being worked on?
#535 [12:45] <tyteen4a03> david: 167.114.119.78:25583 looks down from here; do you have any antivirus or firewalls?
#536 [12:48] <david> I don't have an antivirus and I already let minecraft bypass my firewall
#537 [12:49] * talen77703 [webchat@136.63.122.72] has joined #minecrafthelp
#538 [12:49] * Albaqer [webchat@37.237.80.119] has joined #minecrafthelp
#539 [12:50] <talen77703> so I have been trying to reset my password and i can't get them to send me the email for that. When i tried all that happened is I was sent an email that my account was migrated over to mojang. I can't access my account and don't know what to do.
#540 [12:55] <Albaqer> Hi I'm having trouble with my minecraft account I think it got deleted or something I used to be able to play the full game on pc because someone gifted me the full version of the game and I used to play it and had an account but then I left the game for about a year or more and now I can't login with my account or get e-mails from mojang I first t
#541 [12:55] <Albaqer> hought that I forgot my password but I think the problem is my account got deleted or something if I try to login into the account it tells me invalid email or password so I wanted to see what happens if I try to create an account with the same email address that I had my minecraft account on and it made me a new one
#542 [12:55] * Camodude [webchat@pool-71-115-12-39.rcmdva.fios.verizon.net] has joined #minecrafthelp
#543 [12:55] <Albaqer> Is there any way that I can get back my old account?
#544 [12:57] <Camodude> Hi, I'm receiving this error message when trying to log onto pvp.destaria.com. I haven't seen it in all my years in Minecraft: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#545 [13:12] <talen77703> @Albaqer I am basically having the same problem. the only difference is when it told me i had an invalid login or password, I had literally just logged in yesterday to play.
#546 [13:13] <talen77703> just hoping someone might be able to tell me what i am doing wrong
#547 [13:15] * zeleph [webchat@cou33-1-88-182-57-179.fbx.proxad.net] has joined #minecrafthelp
#548 [13:16] <zeleph> Bonjour, je ne peux pas me connecter a mon compte minecraft premium meme si le mdp et l'adresse email sont juste. Pourrais =-je avoir de l'aide s'il vous plaît
#549 [13:23] * LIPTONDAO [webchat@42.113.112.37] has joined #minecrafthelp
#550 [13:23] <Camodude> Nvm, I was spelling it wrong!
#551 [13:24] * charlie [webchat@host109-147-206-88.range109-147.btcentralplus.com] has joined #minecrafthelp
#552 [13:24] <charlie> hey
#553 [13:25] <charlie> how do i play with my friend
#554 [13:26] <charlie> hello?
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#556 [13:30] * zeleph [webchat@cou33-1-88-182-57-179.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#557 [13:31] * Masqueraded [webchat@ppp089210079184.access.hol.gr] has joined #minecrafthelp
#558 [13:32] <Masqueraded> can u help me with the new skin (overworld skin) i have bought it by signing up but i cant find it in my library in microsoft games
#559 [13:33] <Masqueraded> I have bought the new skin but it doesnt show in my library in microsoft games and its been like 3 hours+ since i signed up
#560 [13:35] * Pexxio [webchat@pppoe-206.techno-link.com] has joined #minecrafthelp
#561 [13:37] * Blocker [webchat@ip4da43d7c.direct-adsl.nl] has joined #minecrafthelp
#562 [13:37] <Blocker> Can someone help me please?
#563 [13:37] <Masqueraded> whats wrong
#564 [13:38] <Blocker> My minecraft keeps crashing everytime it opens
#565 [13:38] <Masqueraded> do u have a bad pc?
#566 [13:38] <Blocker> no
#567 [13:38] <Masqueraded> try restarting ur pc
#568 [13:38] <Blocker> it has always runned minecraft smoothly
#569 [13:39] <Blocker> but i haven't played it for a month and now it doesn't start up anymore
#570 [13:39] <Pexxio> Hey, I'm having a really bizarre issue that I need help with. I can log in in mojang.com, but I can't log in minecraft.net or the minecraft launcher.
#571 [13:41] * Baktus_79 [~Baktus_@ti0018a400-9071.bb.online.no] has joined #minecrafthelp
#572 [13:41] * Blocker [webchat@ip4da43d7c.direct-adsl.nl] has joined #minecrafthelp
#573 [13:42] <Blocker> I'm back and restarting my computer didn't help
#574 [13:43] <Masqueraded> then maybe
#575 [13:43] <Masqueraded> right click
#576 [13:43] <Masqueraded> and click the run as admin
#577 [13:43] <Blocker> i'm on mac
#578 [13:43] <Masqueraded> ah
#579 [13:49] * Blocker [webchat@ip4da43d7c.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#580 [13:50] * Masqueraded [webchat@ppp089210079184.access.hol.gr] has quit. (Quit: webchat.esper.net)
#581 [13:52] * Pexxio [webchat@pppoe-206.techno-link.com] has quit. (Quit: webchat.esper.net)
#582 [13:53] <Greymagic27> talen77703, Hey. Let's check that nothing is blocking your login: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#583 [13:53] <Greymagic27> ??> talen77703 tools/hjt
#584 [13:53] <Absol> talen77703: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#585 [13:53] <Absol> talen77703: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#586 [14:06] * Joanna [webchat@host-81-190-52-124.dynamic.mm.pl] has joined #minecrafthelp
#587 [14:07] <Joanna> Hello, I have a problem with account migrating. I lost my email where transaction ID was. Can I somehow migrate my account without it"?
#588 [14:08] <Greymagic27> Joanna, Hey. You shouldn't need your transaction ID to migrate your account
#589 [14:08] <Joanna> Oh
#590 [14:09] <Joanna> But what if my minecraft username and password dont work?
#591 [14:09] <Greymagic27> Joanna, If that's the case, You'll need to email mojang support and ask them to reset the details for you. Do you need their contact information?
#592 [14:09] <Joanna> No, thank you very much.
#593 [14:10] <Joanna> Have a nice day :)
#594 [14:10] <Greymagic27> You as well :)
#595 [14:10] * david [webchat@g230073.upc-g.chello.nl] has quit. (Quit: webchat.esper.net)
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#599 [14:46] * bigmanns [webchat@cpe-75-186-85-139.cinci.res.rr.com] has joined #minecrafthelp
#600 [14:47] <bigmanns> I keep getting this error when launhcing minecraft
#601 [14:47] <bigmanns> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#602 [14:47] <mattym> ??> bigmanns win/dxdiag
#603 [14:47] <Absol> bigmanns: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#604 [14:50] <bigmanns> https://paste.ubuntu.com/p/ZG4MMbH6Jt/
#605 [14:50] <mattym> bigmanns, That computer is too old and under the minimum requirements for the game.
#606 [14:51] <bigmanns> It worked just fine for 1.8 and 1.9
#607 [14:51] <bigmanns> With mods as well
#608 [14:51] <mattym> bigmanns, Then use old versions.
#609 [14:52] <bigmanns> thanks for the help i guess
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#611 [14:52] * LasseMatkasse [webchat@81-224-55-226-no30.tbcn.telia.com] has joined #minecrafthelp
#612 [14:52] <LasseMatkasse> hey, i restored my pc and all my worlds on minecraft was deleted
#613 [14:53] <LasseMatkasse> is there any way to get them back?
#614 [14:53] <mattym> LasseMatkasse, Not unless you saved them somewhere other than that PC.
#615 [14:54] <LasseMatkasse> can't even mojang help me and give it back?
#616 [14:54] <LasseMatkasse> if i contact them?
#617 [14:54] <mattym> LasseMatkasse, No, worlds are only stored on your computer, nowhere else.
#618 [14:54] <LasseMatkasse> ok, thanks!
#619 [14:56] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has quit. (Quit: Quit)
#620 [14:59] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has joined #minecrafthelp
#621 [14:59] * TaylorIsTOO [webchat@47.205.165.73] has joined #minecrafthelp
#622 [14:59] <TaylorIsTOO> Hello?
#623 [15:00] <TaylorIsTOO> How do I change someone from visitor to member in my realms server.
#624 [15:01] <mattym> TaylorIsTOO, I would assume somewhere in your Realms configuration settings.
#625 [15:03] <TaylorIsTOO> Thats your advice?
#626 [15:03] <TaylorIsTOO> Don't you think i tried that
#627 [15:05] * TaylorIsTOO [webchat@47.205.165.73] has quit. (Quit: webchat.esper.net)
#628 [15:16] * MuSTaFa_GaMer [webchat@105.103.206.12] has joined #minecrafthelp
#629 [15:17] <MuSTaFa_GaMer> im do premuim account not premuim mc and icant join hypixel is say java.lang.nullPointerexception
#630 [15:25] * Nick [webchat@h69-130-167-134.cntcnh.dsl.dynamic.tds.net] has joined #minecrafthelp
#631 [15:26] * Nick is now known as Guest61517
#632 [15:27] <Guest61517> Hello I can't find the password for my old minecraft account and I don't know the email its under either
#633 [15:29] <MuSTaFa_GaMer> hi
#634 [15:29] <MuSTaFa_GaMer> answer me :i
#635 [15:29] <MuSTaFa_GaMer> what is java.lang.nullpointerexception
#636 [15:35] <Guest61517> Hello is anyone there that can help me
#637 [15:37] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#638 [15:42] * indy [webchat@S0106f4f26d93f36b.gv.shawcable.net] has joined #minecrafthelp
#639 [15:43] <indy> Hi, i payed for minecraft on your website but when i go to download it and play it, it brings me to the windows page to buy it what do it do
#640 [15:43] * LongChin9797 [webchat@107.15.69.71] has joined #minecrafthelp
#641 [15:43] <mattym> indy, Are you on a Windows 10 computer?
#642 [15:43] <LongChin9797> yes
#643 [15:44] <LongChin9797> but i play java
#644 [15:44] <indy> yes
#645 [15:44] <mattym> Guest61517, You will need to contact Mojang support to resolve that issue.
#646 [15:44] <mattym> ??> Guest61517 account/send-email
#647 [15:44] <Absol> Guest61517: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#648 [15:44] <Absol> Guest61517: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#649 [15:44] <mattym> LongChin9797, That question was not directed to you.
#650 [15:44] * TheSilentLink [~TheSilent@host86-135-61-186.range86-135.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#651 [15:44] <mattym> indy, Which website did you make the purchase on?
#652 [15:44] <mattym> indy, Which website did you make the purchase on?
#653 [15:44] * LongChin9797 [webchat@107.15.69.71] has left #minecrafthelp
#654 [15:45] <indy> mojang
#655 [15:45] <Guest61517> I already did and they haven't responded in 48 hours
#656 [15:45] <mattym> Guest61517, Read the second link Absol sent you.
#657 [15:45] <mattym> indy, Its not directly sold via Mojang.com, which site did you complete the actual purchase on?
#658 [15:46] <Guest61517> So I need to wait a very long time is what that is saying?
#659 [15:46] * Thargosh [webchat@c-71-233-228-2.hsd1.nh.comcast.net] has joined #minecrafthelp
#660 [15:46] <indy> sorry i ment the Minecraft site itself
#661 [15:46] <mattym> Guest61517, Yess
#662 [15:47] <indy> sorry i ment the Minecraft site itself
#663 [15:47] <Guest61517> It's just a password I need
#664 [15:47] <mattym> indy, Ok, make sure you are using the launcher you downloaded. Some Windows 10 PC's have a shortcut for the Windows 10 Edition pre-installed, make sure you are not using that shortcut.
#665 [15:47] <mattym> Guest61517, And only Mojang can help you with that.
#666 [15:47] <Guest61517> Damn daniel
#667 [15:48] <indy> i clicked the pop up download that came on my screen after downloading and that didnt work, so then i went into my folder and tried opening it and it still told me to buy it again
#668 [15:48] <Thargosh> Hello I am not receiving Mojang automated emails how do I help with this
#669 [15:48] <Thargosh> how do I get help with this*
#670 [15:48] <Guest61517> back at it again with the long customer service wait times
#671 [15:48] <mattym> indy, The version purchased via the minecraft site is the Java edition, which has nothing to do with the Windows Store or Microsoft account logins.
#672 [15:49] <mattym> indy, Make sure you are launching from the Minecraft launcher downloaded via minecraft.net/download
#673 [15:49] <Guest61517> can we cause a strike against mojang customer service management
#674 [15:49] <Guest61517> to fix this system
#675 [15:49] <indy> why is tit telling me to purchase it again then
#676 [15:49] <mattym> indy, You are likely trying to launch from the wrong application.
#677 [15:50] <Thargosh> Hey matty, how come even when I request a new password my email does not receive an official email from Mojang even after long periods of time
#678 [15:50] <indy> how would i normally launch it?
#679 [15:50] <mattym> Thargosh, Are you sure you are checking the correct email account, and have you checked any spam/junk mail folders?
#680 [15:50] * BobbyBrown098 [webchat@h69-130-167-134.cntcnh.dsl.dynamic.tds.net] has joined #minecrafthelp
#681 [15:51] * TheSilentLink [~TheSilent@host86-135-61-186.range86-135.btcentralplus.com] has joined #minecrafthelp
#682 [15:51] <Thargosh> Yes, both of those are accounted for
#683 [15:51] <mattym> indy, Make sure you are logging in via the program specifically named Minecraft Launcher.
#684 [15:51] <mattym> Thargosh, You will need to contact Mojang support then.
#685 [15:51] <mattym> ??> Thargosh account/send-email
#686 [15:51] <Absol> Thargosh: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#687 [15:51] <BobbyBrown098> When I try to reset email for my mojang account it will not send the email
#688 [15:51] <Absol> Thargosh: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#689 [15:51] <indy> okay ill try that
#690 [15:52] <mattym> BobbyBrown098, You were already told what to do.
#691 [15:53] * OogaBooga [webchat@h69-130-167-134.cntcnh.dsl.dynamic.tds.net] has joined #minecrafthelp
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#693 [15:53] * david [webchat@g230073.upc-g.chello.nl] has quit. (Client Quit)
#694 [15:54] <mattym> !ban OogaBooga
#695 [15:54] * Absol kicked OogaBooga from #minecrafthelp (Reason: ogaBooga :You have been removed from this channel)
#696 [15:54] * Amanda [webchat@CPE9050ca1c87f3-CM9050ca1c87f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#697 [15:54] <mattym> !kick BobbyBrown098
#698 [15:54] * Absol kicked BobbyBrown098 from #minecrafthelp (Reason: obbyBrown098 :You have been removed from this channel)
#699 [15:54] <mattym> !kick Guest61517
#700 [15:54] * Absol kicked Guest61517 from #minecrafthelp (Reason: uest61517 :You have been removed from this channel)
#701 [15:54] <Amanda> i just downloaded miner craft as my old paid for account disapeared
#702 [15:54] <Amanda> and i go to hit play game
#703 [15:55] <Amanda> and it says the driver isnt right or something
#704 [15:55] <mattym> ??> Amanda win/dxdiag
#705 [15:55] <Absol> Amanda: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#706 [15:55] * Ineedhelp [webchat@HSI-KBW-046-005-137-238.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#707 [15:55] <Ineedhelp> i need help
#708 [15:55] * b6 [webchat@89-64-19-53.dynamic.chello.pl] has joined #minecrafthelp
#709 [15:55] * MuSTaFa_GaMer [webchat@105.103.206.12] has quit. (Quit: webchat.esper.net)
#710 [15:55] <b6> hello
#711 [15:55] <b6> theres a problem
#712 [15:55] <b6> with my account
#713 [15:56] * TheSilentLink [~TheSilent@host86-135-61-186.range86-135.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#714 [15:56] <b6> i bought minecraft in 2013
#715 [15:56] <mattym> b6, Use full sentences please.
#716 [15:56] <b6> ol
#717 [15:56] <b6> ok i start over
#718 [15:57] * Sushii_Dragon [webchat@c-71-200-163-191.hsd1.de.comcast.net] has joined #minecrafthelp
#719 [15:57] <Thargosh> Matty could you get behind the desk and help the one guy still responding to emails from APRIL FIRST!?
#720 [15:57] <mattym> Thargosh, No one here works for Mojang. They will get through the backlog when they get through the backlog, you will just need to wait.
#721 [15:59] * szxy [webchat@072-182-203-070.res.spectrum.com] has joined #minecrafthelp
#722 [15:59] * Amanda5 [webchat@CPE9050ca1c87f3-CM9050ca1c87f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#723 [15:59] <Amanda5> okay so i was just here
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#725 [15:59] <mattym> Amanda5, Did you get the report you were instructed to?
#726 [15:59] <Amanda5> and the guy sent me a link and i did it and copied a url
#727 [15:59] <Amanda5> yes
#728 [16:00] <Amanda5> https://paste.ubuntu.com/p/T4RgrT5C6f/
#729 [16:00] <Sushii_Dragon> I don't know exactly how to word this, but I've been having problems trying to play on both singleplayer and multiplayer worlds with 1.14 and higher and it seems that no matter what I search up, no one has had the same problem. If I try to move at all and then move the mouse, it jolts me back to the position I first started walking from, and I can
#730 [16:00] <Sushii_Dragon> no longer use my mouse in any form to play the game without that same jolting occurring. Does anyone know what could be the problem? (Note, Dell Tower with Linux Mint OS)
#731 [16:00] <mattym> Amanda5, Ok just a moment.
#732 [16:01] <b6> I forgot my email
#733 [16:01] <b6> is there a chance to get it bacj
#734 [16:02] <Amanda5> ok
#735 [16:02] <mattym> Amanda5, Download and Install this driver update https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_22.20.16.4771_W10x64_A.zip?acerid=636528730624767224&Step1=ULTRA-THIN&Step2=SWIFT&Step3=SF314-52&OS=ALL&LC=en&BC=ACER&SC=PA_6
#736 [16:03] <Amanda5> is that all?
#737 [16:03] <mattym> Amanda5, Due to its format, you will need to extract the Zip file, and look for a setup file that it creates.
#738 [16:03] <Amanda5> what does that mean
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#740 [16:03] <mattym> b6, Did you forget which email you used, or do you know the email but no longer have access to it?
#741 [16:04] * help_pls [webchat@83.110.90.146.dyn.plus.net] has joined #minecrafthelp
#742 [16:04] <mattym> Amanda5, The file that downloads will be a Zip file. Extract it to a folder on your desktop. It will create new files and folders after it extracts.
#743 [16:04] <help_pls> my game says that I cant run forge but I don't know why?
#744 [16:04] <mattym> Amanda5, One of those files should be called Setup, or Autorun or similar. That will be the file you run in order to install it.
#745 [16:05] <mattym> ??> help_pls mods
#746 [16:05] <Absol> help_pls: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#747 [16:05] <Absol> help_pls: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#748 [16:05] * help_pls [webchat@83.110.90.146.dyn.plus.net] has quit. (Client Quit)
#749 [16:05] <b6> i bought minecraft in 2013 , i can remember my first email that was before mojang accounts , when i needed to transform my account to mojangs my child created weird email that no one can remember
#750 [16:05] <mattym> Sushii_Dragon, I am not currently aware of any specific mouse issues on Linux systems, nor any Linux specific software that would cause incompatibilities.
#751 [16:06] <Amanda5> im confused idk what to do with these files
#752 [16:06] <mattym> b6, If you bought it in 2013, it was already a Mojang account.
#753 [16:06] <b6> wait.
#754 [16:06] <Ineedhelp> can i ask something too?
#755 [16:06] <Amanda5> i clicked on the zip folder and clicked setup and it just gave me a popup about adding devices and printers on windows 10
#756 [16:06] <Sushii_Dragon> Dang, well thanks for the help at least, maybe I can look further into this or just buy a new computer if it gets too bad
#757 [16:06] <Sushii_Dragon> Dang, well thanks for the help at least, maybe I can look further into this or just buy a new computer if it gets too bad
#758 [16:06] * Sushii_Dragon [webchat@c-71-200-163-191.hsd1.de.comcast.net] has left #minecrafthelp
#759 [16:06] <mattym> Amanda5, You need to extract the zip folder first.
#760 [16:06] <Ineedhelp> my account has been hacked how can i fix that
#761 [16:07] <mattym> Ineedhelp, How do you know it was hacked?
#762 [16:08] <Ineedhelp> i started the AT technik launcher and my account name has been changed so i tried to change it back and it say my email is wrong
#763 [16:08] <Ineedhelp> its 100% not my old name
#764 [16:08] <mattym> Ineedhelp, Are you unable to log in at account.mojang.com/me
#765 [16:09] <Amanda5> i hit run nothng happened
#766 [16:09] <Ineedhelp> yeah the email i connected to my account 4 month ago is now not longer avalible
#767 [16:09] <mattym> Ineedhelp, Not sign up, log in there.
#768 [16:09] <Ineedhelp> i tried to log in first
#769 [16:09] <mattym> Amanda5, What files did it make available to you after you extracted the file.
#770 [16:09] <Ineedhelp> thats where the story started
#771 [16:10] <mattym> Ineedhelp, So it does not allow you to log in?
#772 [16:10] <Amanda5> it just looks the same
#773 [16:11] <mattym> Amanda5, I am asking you to list the files it extracted.
#774 [16:11] <Ineedhelp> yes i tried to change the password it didnt work i tried to connect the 2010 account to the mail again it says it is allready connected
#775 [16:11] <mattym> ??> Ineedhelp account/send-email
#776 [16:11] <Absol> Ineedhelp: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#777 [16:11] <Absol> Ineedhelp: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#778 [16:12] <Amanda5> displayaudio, graphics, lang, x64, ACIP deploy, autorun, detail, DIFxAP.dlll, installation readme, mup, prepackage, readme, setup, setup.if2, success.tag
#779 [16:12] <Ineedhelp> i allready did that i thought maybe you guys had an idea
#780 [16:12] * Joe [webchat@bba605170.alshamil.net.ae] has joined #minecrafthelp
#781 [16:12] <mattym> Amanda5, Have you tried running either of the setup files?
#782 [16:13] * Thargosh [webchat@c-71-233-228-2.hsd1.nh.comcast.net] has quit. (Quit: webchat.esper.net)
#783 [16:13] <Amanda5> if i click setup it takes me to a screen with windows telling me i can add a device...
#784 [16:13] <Joe> Hi I was wondering, are visitors allowed to visit the Mojang HQ in Stockholm sweden cause i wanna come
#785 [16:13] <mattym> Amanda5, And the setup.if2 file?
#786 [16:14] <Amanda5> doesn't do anything
#787 [16:14] <mattym> Joe, No one here would know for sure. But I doubt it.
#788 [16:14] <mattym> Amanda5, What about Autorun?
#789 [16:14] <Amanda5> it opened it in notepad
#790 [16:14] <Joe> hmm ok i emailed mjang cause im travelling there
#791 [16:15] <mattym> Amanda5, Ok one moment.
#792 [16:15] <Amanda5> i clicked something that said run a while before i extracted or i dont even remember but nothing happened
#793 [16:16] <Amanda5> wait its installing a driver
#794 [16:16] <mattym> Amanda5, Ok thats what it should be doing.
#795 [16:16] * Ineedhelp [webchat@HSI-KBW-046-005-137-238.hsi8.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#796 [16:17] <Joe> so when ill mokjang exactly reply t my email?
#797 [16:17] <Amanda5> it just looks more zoomed in
#798 [16:17] <Amanda5> and blurryer
#799 [16:18] <mattym> Joe, No idea. But again, I do not believe the studio would be open to visitors, most companies that are actively developing things not yet known to the public do not allow it.
#800 [16:18] <mattym> Amanda5, That should reset when its complete.
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#803 [16:18] <Joe> k ty
#804 [16:18] * Joe [webchat@bba605170.alshamil.net.ae] has quit. (Quit: webchat.esper.net)
#805 [16:19] <b6> ok i checked my email, and theres a mail with a confirmation that my account migrated to another mojang account that i cant remember email.
#806 [16:20] <mattym> b6, Then you need to contact Mojang for support.
#807 [16:20] * TheSilentLink [~TheSilent@host86-135-61-186.range86-135.btcentralplus.com] has joined #minecrafthelp
#808 [16:20] <mattym> ??> b6 account/send-email
#809 [16:20] <Absol> b6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#810 [16:20] <Absol> b6: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#812 [16:22] * amanda6 [webchat@CPE9050ca1c87f3-CM9050ca1c87f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#813 [16:22] <amanda6> okay so something restart
#814 [16:23] <amanda6> my screen is still zoomed
#815 [16:23] <Goose> hey i downloaded minecraft java edition, and when I click play is says the game crashed. anyone know whats going on?
#816 [16:23] <amanda6> same to me
#817 [16:24] <amanda6> i was talking to a matty dude
#818 [16:24] * TUiBaRbiERi [webchat@ip-187-116-83-132.user.vivozap.com.br] has joined #minecrafthelp
#819 [16:24] <amanda6> idk where he went my laptop restarted
#820 [16:24] <amanda6> idk where he went my laptop restarted
#821 [16:24] * Goose [webchat@76.236.246.17] has left #minecrafthelp
#822 [16:24] <amanda6> help
#823 [16:24] <mattym> amanda6, If the computer restarted, that should mean the driver install finished.
#824 [16:24] <amanda6> but its still zoomed in
#825 [16:25] <mattym> amanda6, If the screen didn't reset on its own, you can adjust the resolution to fix it.
#826 [16:25] <amanda6> how
#827 [16:25] <amanda6> ?
#828 [16:25] <TUiBaRbiERi> Hi, I bought minecraft java yesterday and can not log in at all
#829 [16:25] <mattym> amanda6, Right click on your desktop and select Display Settings.
#830 [16:26] <mattym> amanda6, Then find the Resolution setting and set it back to the default, should be listed as the Recommended.
#831 [16:26] <mattym> TUiBaRbiERi, What happens when you try to log in?
#832 [16:26] <amanda6> it says im on the recommended
#833 [16:26] <mattym> amanda6, What resolution is it set to?
#834 [16:27] <amanda6> 1920 x 1080
#835 [16:27] <TUiBaRbiERi> I can not log in, on the mojang site I connect normally, I just can not log in to the launcher
#836 [16:28] * b6 [webchat@89-64-19-53.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#837 [16:28] <mattym> amanda6, Is the Scale/Layout option set to 100%?
#838 [16:28] <mattym> TUiBaRbiERi, What does it say when you try?
#839 [16:28] <amanda6> its 150 (recommended)
#840 [16:29] <mattym> amanda6, Set it back to 100
#841 [16:29] <TUiBaRbiERi> Could not connect to server.
#842 [16:29] <amanda6> okay so minecraft should work?
#843 [16:30] <mattym> amanda6, does the screen look back to normal?
#844 [16:30] <amanda6> yes
#845 [16:30] <mattym> amanda6, Test Minecraft again.
#846 [16:30] <TUiBaRbiERi> I downloaded the launcher by the site mojang
#847 [16:31] <amanda6> its working
#848 [16:32] <amanda6> but why is it so difficult ugh
#849 [16:32] <indy> YAY
#850 [16:32] <mattym> ??> TUiBaRbiERi tools/hjt
#851 [16:32] <Absol> TUiBaRbiERi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#852 [16:32] <Absol> TUiBaRbiERi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#853 [16:33] <mattym> amanda6, It was difficult because you havent kept that computer properly updated.
#854 [16:33] <amanda6> my laptop said it had all updates
#855 [16:33] <amanda6> i updated it all the time
#856 [16:33] <mattym> amanda6, Automated tools do not find all the updates.
#857 [16:34] <amanda6> I was searching in the windows settings
#858 [16:34] <amanda6> it said all up to date
#859 [16:35] * indy [webchat@S0106f4f26d93f36b.gv.shawcable.net] has quit. (Quit: webchat.esper.net)
#860 [16:37] <TUiBaRbiERi> post or log
#861 [16:38] <TUiBaRbiERi> https://paste.ubuntu.com/p/fGT3NfdDYR/
#862 [16:40] <mattym> ??> TUiBaRbiERi info/mcleaks
#863 [16:40] <Absol> TUiBaRbiERi: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#864 [16:40] <Absol> TUiBaRbiERi: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#865 [16:41] <mattym> ??> TUiBaRbiERi win/hosts/edit
#866 [16:41] <Absol> TUiBaRbiERi: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#867 [16:41] <Absol> TUiBaRbiERi: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#868 [16:45] * andreix [webchat@net-93-65-13-43.cust.vodafonedsl.it] has joined #minecrafthelp
#869 [16:45] <andreix> ciao a tutti
#870 [16:45] <TUiBaRbiERi> appeared this
#871 [16:46] <TUiBaRbiERi> 35.156.90.191 authserver.mojang.com
#872 [16:46] <TUiBaRbiERi> 35.156.90.191 sessionserver.mojang.com
#873 [16:46] <andreix> ho un problem, ho aquistato il gioco , la versione java(per sbaglio)
#874 [16:47] <andreix> #minecrafthelp
#875 [16:48] * DEsaundrers [webchat@cpc1-nail4-2-0-cust102.know.cable.virginm.net] has joined #minecrafthelp
#876 [16:48] <Lurks> andreix sorry, can you type in english please
#877 [16:49] <DEsaundrers> Hi, after coming back from the nether i couldnt open any chests/furnaces/crafting tables, so i exited the game to go back in but it was stuck on the saving screen so i alt+f4 and when i logged back in everything including my exp was gone, is there anyone i can contact to fix this?
#878 [16:50] <andreix> I purchased the minecraft java version, by mistake. apart from that I can't start it
#879 [16:51] <andreix> I wanted to buy the normal version, serve my daughter at school.
#880 [16:51] <Lurks> andreix normal version?
#881 [16:52] <andreix> once the game is downloaded ... only the demo version that has already expired makes me play
#882 [16:53] <andreix> I meant the classic version
#883 [16:54] * amanda6 [webchat@CPE9050ca1c87f3-CM9050ca1c87f0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#884 [16:54] <Lurks> andreix oh ok, you have to log out and log in and should fix it
#885 [16:54] <andreix> lurks forgive me, I'm not good with English
#886 [16:54] * creeperkid1129 [webchat@072-188-031-154.res.spectrum.com] has joined #minecrafthelp
#887 [16:55] <creeperkid1129> so there is this thin g called the red sun and lunar moon
#888 [16:56] <andreix> lurks so should I exit the account?
#889 [16:56] <Lurks> andreix yes
#890 [16:57] <creeperkid1129> i have seen countleess times of youtubers making videos about it
#891 [16:57] <andreix> lurks because I have bought the game online, I only have a link where it links me to the site. but there is no "physical" game there
#892 [16:58] <Lurks> DEsaundrers i'm not sure if there is any, sounds like it got corrupted, wonder if other volunteers knows
#893 [16:58] <DEsaundrers> im on a snapshot if that helps
#894 [16:59] <Lurks> DEsaundrers oh then it most likely caused by bugs since they are unstable, anything could happen
#895 [17:00] <DEsaundrers> thanks, it wasnt much stuff so i shouldnt worry too much about it, thanks for your help
#896 [17:00] <Lurks> creeperkid1129 and do these red sun/lunar moon do anything? i haven't seen anything in default minecraft
#897 [17:00] <andreix> lurks in fact, while I was installing it it was an error, so he told me to fix it instead of installing ...
#898 [17:01] <Lurks> andreix what was the error?
#899 [17:03] * Anthony [webchat@104.247.68.227] has joined #minecrafthelp
#900 [17:04] <Anthony> hello i am getting an unable to connect to server error message everytime i try to log in...any ideas?
#901 [17:04] <Lurks> Anthony where have you tried to log in?
#902 [17:05] * littledanny0123 [webchat@47.154.2.108] has joined #minecrafthelp
#903 [17:05] <Anthony> the minecraft website and the miecraft launcher
#904 [17:05] <littledanny0123> hi need help
#905 [17:05] <littledanny0123> can u help me
#906 [17:05] <Lurks> Anthony are you able to log in here account.mojang.com/me ?
#907 [17:05] <andreix> lurks when i have to do minecraft launcher setup tells me to choose or remove the installation, giving me the possibility to repair or remove
#908 [17:06] <Lurks> littledanny0123 what's the issue?
#909 [17:06] <Anthony> it does not allow me to open that link
#910 [17:06] * gogojuice [webchat@72-24-17-40.cpe.cableone.net] has joined #minecrafthelp
#911 [17:06] <littledanny0123> when I try and log in it makes me try and verify my account but when I try and verify my email it automatically signs me out. Ive been trying since the 15th
#912 [17:07] <Lurks> andreix oh, i think you are clicking the install file, not the launcher
#913 [17:08] * Astral [webchat@crnypq0201w-lp130-02-65-92-215-226.dsl.bell.ca] has joined #minecrafthelp
#914 [17:08] <Lurks> Anthony are you at school or home internet connection?
#915 [17:08] <Anthony> home
#916 [17:08] <gogojuice> every time i try and join a server it says not authenticated with minecraft. net and im not sure what to do
#917 [17:09] <littledanny0123> can anyone see me?
#918 [17:09] <Astral> hello, a while ago, i was sent a malware cleaner for my computer, now i am having the same problem on a different computer and was wondering what said malware cleaner was
#919 [17:09] <Lurks> littledanny0123 i'm not too sure what to do there, you'll have to wait for other volunteer
#920 [17:09] <littledanny0123> how long will that be
#921 [17:09] <littledanny0123> is there a number I can call?
#922 [17:10] <Lurks> Anthony do you have any VPN on?
#923 [17:10] <Lurks> littledanny0123 i have no longer how long it can be, there is no number to call
#924 [17:11] <Lurks> gogojuice do you have any adblocker or VPN on?
#925 [17:11] <Anthony> i do not
#926 [17:11] <gogojuice> no
#927 [17:11] <littledanny0123> who can help me?
#928 [17:12] <Lurks> Astral you asking what the malware link?
#929 [17:12] * owenjperk [webchat@cpe-76-188-130-9.neo.res.rr.com] has joined #minecrafthelp
#930 [17:12] <andreix> lurks I don't have a start program. that is the question.
#931 [17:12] <andreix> the only thing I have after installing and minecraft launcher. that opening this application brings me to the page with the demo that tells me to buy
#932 [17:12] <Astral> es
#933 [17:12] <Astral> yes*
#934 [17:13] <owenjperk> Hello! my launcher starts to launch my game and as the red bar is almost full it says that Minecraft is not responding, I have the latest java and everything I need pls help!
#935 [17:13] <Lurks> Anthony gogojuice, i think your information is being redirected by a program, someone or you have visit a fake minecraft website, lets run a scan report of running programs on your computer to check for the cause: follow Absol instruction:
#936 [17:13] <Lurks> ??> Anthony tools/hjt
#937 [17:13] <Absol> Anthony: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#938 [17:13] <Absol> Anthony: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#939 [17:14] <littledanny0123> who can help me?
#940 [17:14] <owenjperk> I need help too:(
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#943 [17:15] <Lurks> andreix on the application you need to sign out and in
#944 [17:15] <Lurks> Astral Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#945 [17:16] <Astral> thank you!
#946 [17:17] * creeperkid1129 [webchat@072-188-031-154.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#947 [17:18] <Anthony> https://paste.ubuntu.com/p/STdTwxzdKf/
#948 [17:18] <andreix> lurks already done, nothing goes. damn minecraft. money wasted for nothing
#949 [17:19] * Nick [webchat@mtrlpq5302w-lp130-02-70-24-206-38.dsl.bell.ca] has joined #minecrafthelp
#950 [17:19] <Nick> Is Minecraft Java edition on sale?
#951 [17:19] * Nick is now known as Guest97646
#952 [17:20] * Guest97646 [webchat@mtrlpq5302w-lp130-02-70-24-206-38.dsl.bell.ca] has quit. (Client Quit)
#953 [17:21] <andreix> nick, yes
#954 [17:21] <Lurks> Anthony couldn't spot anything, seems all clean, not sure why you are unable to connect
#955 [17:22] <Anthony> ok
#956 [17:22] <gogojuice> https://paste.ubuntu.com/p/v4gTGhSTK5/
#957 [17:22] <Lurks> Anthony are you able to log in via your phone to the websites?
#958 [17:23] <Anthony> no
#959 [17:24] <andreix> lirks do you think I need to buy the classic version to play the java version?
#960 [17:25] <Lurks> gogojuice is Hamachi off? if it is, im not sure what it could be
#961 [17:25] <Lurks> andreix no, i thought you said you bought the java edition?
#962 [17:26] <Lurks> Anthony im out of ideas, you'll have to wait for other volunteer to help you farther, sorry
#963 [17:27] <andreix> lirks yes, the java edition I took
#964 [17:27] <Anthony> ok thanks for trying!
#965 [17:28] <gogojuice> it is not off
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#967 [17:29] * joshua [webchat@d-207-255-228-252.paw.cpe.atlanticbb.net] has joined #minecrafthelp
#968 [17:30] <Lurks> andreix if you want refund, here is there policy https://help.mojang.com/customer/portal/articles/359338
#969 [17:31] <joshua> Hello, i try to Launch Minecraft and when i do, i launch 1.13.2 and it loads and nothing happens and eventually it says "Java Platform SE Binary Not Responding.
#970 [17:32] <joshua> I'm using Windows 10, with no shaders or mods, i have deleted the launcher multiple times.
#971 [17:32] <Lurks> joshua likely causes seems to be viruses of every kind, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#972 [17:32] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#973 [17:35] <joshua> ok
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#975 [17:36] * matt6 [webchat@45-19-24-71.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#976 [17:36] <matt6> hello
#977 [17:36] <Lurks> matt6 hello
#978 [17:37] <matt6> Is it possible to refund this game
#979 [17:37] <andreix> lurks on the site I have not found an assistance point to talk or send mail to someone. they direct me here to you
#980 [17:37] <matt6> ok
#981 [17:38] <matt6> i need help with refunding the game to get windows10 edition to crossplay
#982 [17:38] <Lurks> matt6 there policy https://help.mojang.com/customer/portal/articles/359338
#983 [17:38] <andreix> lurks can someone kindly help me?
#984 [17:39] * joshua [webchat@d-207-255-228-252.paw.cpe.atlanticbb.net] has joined #minecrafthelp
#985 [17:39] <joshua> its joshua again i have restarted
#986 [17:39] * superpowers04 [~superpowe@2600:8805:a100:8c9:f149:4274:3825:6af0] has joined #minecrafthelp
#987 [17:39] <Lurks> andreix "contact customer support" is a link and it take you to mojang support ticket area to fill out
#988 [17:39] <matt6> i bought it like 30 minutes ago and saw i got the wrong version i already sent a email but how long does it take them to respond
#989 [17:40] <Lurks> joshua welcome back, try launching minecraft now
#990 [17:40] <matt6> ok im launching it now
#991 [17:40] <Lurks> matt6 unfortunately https://help.mojang.com/customer/portal/articles/359446
#992 [17:41] <superpowers04> Awww you beat me to it
#993 [17:41] <joshua> Lurks that worked!
#994 [17:41] * gogojuice [webchat@72-24-17-40.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#995 [17:41] <matt6> soo i cant get a refund
#996 [17:41] <Lurks> joshua awesome, enjoy the fund
#997 [17:42] <joshua> also, is there a way to donate? ive been having this problem for a few days this helps out alot
#998 [17:42] <Lurks> matt6 you have to test your luck is a ootion :D
#999 [17:42] <matt6> that sucks welp
#1000 [17:42] <Lurks> joshua sorry there isn't any, we are all volunteers
#1001 [17:43] <matt6> thanks for the help i guess
#1002 [17:43] <matt6> bye
#1003 [17:43] <joshua> thankyou for your service my brave titans. I'll be sure to get AntiVirus tomorrow
#1004 [17:44] <Lurks> joshua glad to help, best to have malwarebyte, though for real time protection, you have to buy it
#1005 [17:44] <superpowers04> ^
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#1007 [17:47] * Baktus_79 [~Baktus_@ti0018a400-9071.bb.online.no] has quit. (Quit: Leaving)
#1008 [17:49] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#1009 [17:49] * ADunne [webchat@d23-17-218-116.abhsia.telus.net] has joined #minecrafthelp
#1010 [17:52] <ADunne> So, I had an account with Alpha and I'm playing again after ... a million years. My password upon login doesn't seem to be correct, definitely have the right e-mail. I requested a password change e-mail, and never got anything.
#1011 [17:52] <ADunne> Did they kick all of his OGs out, or do I need to go about this through a different channel?
#1012 [17:53] <mattym> ADunne, Do you know if you ever Migrated the account?
#1013 [17:54] <ADunne> Cant say for sure.
#1014 [17:54] <mattym> ADunne, What should your ingame username be?
#1015 [17:55] <ADunne> I cant remember, sorry. Just e-mail. ADunne probably.
#1016 [17:56] <ADunne> Hmm, Is there a database of names? DarkAbyss was a lame usename I used when I was younger to try to be cool for almost everything. Could be that.
#1017 [17:56] <mattym> ADunne, Well, if you never migrated it, you would need to do so before actually logging in with the email, and if unmigrated you cannot get a password reset sent.
#1018 [17:58] <ADunne> How does one migrate
#1019 [17:58] <ADunne> Not sure what that even means, sorry
#1020 [17:58] <ADunne> I assume it has to do with being bought out
#1021 [17:58] <mattym> ADunne, Nope
#1022 [17:58] * andreix [webchat@net-93-65-13-43.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#1023 [17:58] <mattym> ADunne, Well before then, they transitioned to a Mojang.com website login rather than the minecraft.net one.
#1024 [17:58] <mattym> ADunne, ADunne, If you are sure its the correct email, you should check the message history to see if you got the confirmation of it being migrated.
#1025 [18:02] <ADunne> It was over 10 years ago, so I dont have those e-mails anymore. Cant login to Mojang website either. Do the forget password e-mails usually take hours?
#1026 [18:03] * Vex [webchat@c-71-194-165-161.hsd1.il.comcast.net] has joined #minecrafthelp
#1027 [18:03] <mattym> ADunne, Well like I said, if you never Migrated it, you no longer have the option to get a reset sent. If you likely didn't migrate it, and don't know the password or username, you will need to contact Mojang support.
#1028 [18:03] <mattym> ??> ADunne account/send-email
#1029 [18:03] <Absol> ADunne: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1030 [18:03] <Absol> ADunne: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1031 [18:03] * Vex is now known as Guest96774
#1032 [18:03] <Guest96774> My skin isnt showing to other people on MC 1.7.10
#1033 [18:04] <mattym> Guest96774, Does it work in 1.14.1?
#1034 [18:04] <Guest96774> yes
#1035 [18:04] <mattym> Guest96774, Then use a version where it works. We only support the current version.
#1036 [18:05] <Guest96774> well Im having mods and it only works on 1.7.10
#1037 [18:05] <ADunne> Much appreciated
#1038 [18:05] * Guest96774 [webchat@c-71-194-165-161.hsd1.il.comcast.net] has quit. (Client Quit)
#1039 [18:24] * AFlyinDeer [webchat@r74-192-50-40.vctrcmta01.vctatx.tl.dh.suddenlink.net] has joined #minecrafthelp
#1040 [18:28] <AFlyinDeer> I'm having trouble launching minecraft 1.14 and above. Minecraft keeps crashing during the mojang loading screen. I've tried a lot of thing to get it to work and now its been around 2 weeks since ive been able to play and i have a realm id like to tend to but i cant play on 1.13.2 because its "out of date"
#1041 [18:28] <mattym> AFlyinDeer, Currently 1.13.2 launches fine on the computer?
#1042 [18:30] * Morgana [webchat@ool-435253a0.dyn.optonline.net] has joined #minecrafthelp
#1043 [18:30] <AFlyinDeer> sort of it crashed as i loaded a single player world. im also on a server thats updated to 1.14.2 pre-release 2. im able to launch it on my mac but i would like to launch it off my gaming pc
#1044 [18:30] <Morgana> hey guys
#1045 [18:30] <Morgana> is anyone here
#1046 [18:31] <mattym> ??> AFlyinDeer win/dxdiag
#1047 [18:31] <Absol> AFlyinDeer: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1048 [18:31] <AFlyinDeer> yes
#1049 [18:31] <Morgana> Absol
#1050 [18:31] <Morgana> I need help
#1051 [18:31] <Morgana> actually fuck u idc
#1052 [18:31] <Absol> Morgana: Please keep it civil
#1053 [18:32] <mattym> !kick Morgana
#1054 [18:32] * Absol kicked Morgana from #minecrafthelp (Reason: organa :You have been removed from this channel)
#1055 [18:32] <AFlyinDeer> okay give me a sec
#1056 [18:32] * Nick [webchat@mtrlpq5302w-lp130-02-70-24-206-38.dsl.bell.ca] has joined #minecrafthelp
#1057 [18:32] * garen [webchat@75-169-58-20.slkc.qwest.net] has joined #minecrafthelp
#1058 [18:32] <garen> i cant remember my old account username
#1059 [18:32] * leo [webchat@dynamic-186-155-119-104.dynamic.etb.net.co] has joined #minecrafthelp
#1060 [18:32] * Codeh [webchat@072-191-135-066.res.spectrum.com] has joined #minecrafthelp
#1061 [18:32] <Nick> Is Minecraft Java edition on sale currently?
#1062 [18:32] * Nick is now known as Guest24107
#1063 [18:33] <mattym> Guest24107, Yes
#1064 [18:33] <leo> Hi
#1065 [18:33] * leo is now known as Guest78330
#1066 [18:33] <mattym> garen, Is it on an unmigrated account?
#1067 [18:33] <Guest24107> ok because it still says 22 cad
#1068 [18:33] <garen> yes
#1069 [18:33] <mattym> Guest24107, That is the reduced price.
#1070 [18:33] <Codeh> So how long does Mojang usually take to respond? I've been having issues logging into my account ever since it got migrated without my knowledge or permission.
#1071 [18:33] <Guest24107> oh ok
#1072 [18:34] <Guest78330> Hello
#1073 [18:34] <mattym> garen, Have you looked for the email that was sent when you initially created it, it should contain the username you chose.
#1074 [18:34] <Guest78330> I need help
#1075 [18:34] <garen> no it was like 5-6 years ago
#1076 [18:34] <AFlyinDeer> +mattym do i just post the url?
#1077 [18:34] <mattym> Codeh, Are you waiting on a reply to a support ticket?
#1078 [18:34] <Guest24107> I was thinking that it was normally that price...thanks for letting me know. I will go buy it now
#1079 [18:34] <mattym> AFlyinDeer, Yes
#1080 [18:35] <AFlyinDeer> https://paste.ubuntu.com/p/n5xrNztgPp/
#1081 [18:35] <Codeh> Yes I believe so.
#1082 [18:35] <mattym> garen, You will need to contact Mojang then.
#1083 [18:35] <mattym> ??> garen account/send-email
#1084 [18:35] <Absol> garen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1085 [18:35] <Absol> garen: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1086 [18:35] <mattym> Codeh, See the second link Absol gave the previous user.
#1087 [18:35] * Guest24107 [webchat@mtrlpq5302w-lp130-02-70-24-206-38.dsl.bell.ca] has quit. (Client Quit)
#1088 [18:35] * Galaxido [webchat@149.61.197.20] has joined #minecrafthelp
#1089 [18:35] <Galaxido> hello
#1090 [18:35] <Codeh> So I have awhile to wait..
#1091 [18:35] <Galaxido> I have a question
#1092 [18:36] <garen> thanks
#1093 [18:36] <mattym> AFlyinDeer, Ok, its likely being caused by some incompatible or problematic software on the PC. The following will get a report that helps us find any.
#1094 [18:36] <mattym> ??> AFlyinDeer tools/hjt
#1095 [18:36] <Absol> AFlyinDeer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1096 [18:36] <Absol> AFlyinDeer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1097 [18:36] <mattym> Codeh, Yes
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#1100 [18:36] <Guest78330> hi
#1101 [18:36] * BreeDemi [webchat@17.201-pool-nas8-lor.sccoast.net] has joined #minecrafthelp
#1102 [18:36] * lejsi [webchat@93-86-206-203.dynamic.isp.telekom.rs] has joined #minecrafthelp
#1103 [18:36] <BreeDemi> hello?
#1104 [18:36] <lejsi> hi
#1105 [18:36] <Galaxido> I am struggling to access my old Minecraft account which I purchased in 2010
#1106 [18:36] <AFlyinDeer> okay one sec
#1107 [18:37] * Rhys [webchat@108-228-234-58.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#1108 [18:37] <BreeDemi> helppPpp!
#1109 [18:37] <lejsi> i cant change my password for some reason i dont recieve email for password change
#1110 [18:37] <BreeDemi> Wont let me play my game.
#1111 [18:37] <mattym> Galaxido, What part are you running into an issue with?
#1112 [18:37] <Galaxido> its asking me for my old email address
#1113 [18:37] <Galaxido> but I believe that someone changed it to a different email address
#1114 [18:37] * BreeDemi [webchat@17.201-pool-nas8-lor.sccoast.net] has quit. (Client Quit)
#1115 [18:38] <mattym> lejsi, Are you sure you are requesting the reset to the correct email, and have you checked any junk/spam folders?
#1116 [18:38] <Galaxido> because I used to put my username
#1117 [18:38] <Galaxido> rather then an email
#1118 [18:38] <lejsi> yeah
#1119 [18:38] <lejsi> i checked that
#1120 [18:38] <lejsi> didnt get it
#1121 [18:38] <mattym> Galaxido, Yes, but you still needed an email when you registered the account, that is the one they are asking for.
#1122 [18:38] <mattym> lejsi, Is the account un-migrated?
#1123 [18:38] <Galaxido> the problem is I don't remember the email I used
#1124 [18:39] <Galaxido> because it was so long ago
#1125 [18:39] <lejsi> i guess
#1126 [18:39] <lejsi> i didnt migrate it
#1127 [18:39] <lejsi> i cant do that
#1128 [18:39] <lejsi> because of the wrong pasword
#1129 [18:39] <AFlyinDeer> +mattym here it is https://paste.ubuntu.com/p/zqq6RSnNPr/
#1130 [18:39] <mattym> lejsi, An un-migrated account cannot get a password reset. You will need Mojang support to sort it out for you.
#1131 [18:39] <mattym> ??> lejsi account/send-email
#1132 [18:39] <Absol> lejsi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1133 [18:39] <Absol> lejsi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1134 [18:39] <lejsi> oh
#1135 [18:39] <mattym> Galaxido, Do the same thing Absol just told the previous user.
#1136 [18:39] <lejsi> thanks
#1137 [18:40] <lejsi> do you know when will they rep;y
#1138 [18:40] <lejsi> reply
#1139 [18:40] <Galaxido> I did that
#1140 [18:40] <mattym> AFlyinDeer, Yeah, bit of annoying malware on there, do the following.
#1141 [18:40] <Galaxido> but the transaction id is stored in my old email
#1142 [18:40] <Galaxido> which I dont remember anymore
#1143 [18:40] <mattym> ??> AFlyinDeer av/adwcleaner
#1144 [18:40] <Absol> AFlyinDeer: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1145 [18:40] <Absol> AFlyinDeer: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1146 [18:40] <Galaxido> how am I suppose to access that transaction ID
#1147 [18:40] <mattym> Galaxido, You will need to try and find it.
#1148 [18:41] <mattym> Galaxido, The form Absol linked has a link to other ways of finding it.
#1149 [18:41] * Lord_of_Life_ [~Lord@77.28.164.23] has joined #minecrafthelp
#1150 [18:41] <AFlyinDeer> okay
#1151 [18:42] * AFlyinDeer [webchat@r74-192-50-40.vctrcmta01.vctatx.tl.dh.suddenlink.net] has quit. (Quit: webchat.esper.net)
#1152 [18:42] <Guest78330> hello I need help but I can not start my account and I would like to change the mail at the same time they could tell me what to do and how to do it please
#1153 [18:42] <Rhys> Hello, I'm having trouble equipping my Minecraft Earth Skin.
#1154 [18:42] * Lord_of_Life [~Lord@77.28.172.48] has quit. (Ping timeout: 189 seconds)
#1155 [18:43] <mattym> Guest78330, What is the actual problem you are having with it?
#1156 [18:43] <mattym> Rhys, This is a Java Edition support chat.
#1157 [18:43] <Guest78330> the problem is what i don't can usin my account
#1158 [18:43] <mattym> Guest78330, What happens when you try?
#1159 [18:44] <Rhys> Is the skin only for bedrock?
#1160 [18:44] <lejsi> nope i cant migrate it
#1161 [18:44] * AFlyinDeer [webchat@r74-192-50-40.vctrcmta01.vctatx.tl.dh.suddenlink.net] has joined #minecrafthelp
#1162 [18:44] <mattym> Rhys, Believe so.
#1163 [18:44] <AFlyinDeer> okay im back
#1164 [18:44] <lejsi> i emailed mojang support
#1165 [18:44] <Rhys> Ok, thank you!
#1166 [18:44] <lejsi> thanks guys
#1167 [18:44] <mattym> AFlyinDeer, That should be all that was needed, check the game again(on 1.14.1)
#1168 [18:44] <Guest78330> it appears to me that the password or mail is wrong but it is all right
#1169 [18:45] <mattym> Guest78330, Have you tried resetting the password?
#1170 [18:45] * lejsi [webchat@93-86-206-203.dynamic.isp.telekom.rs] has quit. (Quit: webchat.esper.net)
#1171 [18:45] <AFlyinDeer> wow.... youre the best man litterly just made my day!! thanks so much!
#1172 [18:46] <Guest78330> I can not because I do not have the mail
#1173 [18:46] <mattym> ??> Guest78330 account/send-email
#1174 [18:46] <Absol> Guest78330: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1175 [18:46] <Absol> Guest78330: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1176 [18:46] * AFlyinDeer [webchat@r74-192-50-40.vctrcmta01.vctatx.tl.dh.suddenlink.net] has quit. (Client Quit)
#1177 [18:47] <Guest78330> the problem is what the account isn't mine is a friend what a gift
#1178 [18:48] * Galaxido [webchat@149.61.197.20] has quit. (Quit: webchat.esper.net)
#1179 [18:48] <mattym> Guest78330, Then buy it for yourself. Mojang does not allow or recognize account transfers. As far as they are concerned its not yours.
#1180 [18:49] <Guest78330> but I can not do anything to change the data since it's practically mine
#1181 [18:50] * Byn [webchat@108-228-234-58.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#1182 [18:50] <mattym> Guest78330, No, because its not yours.
#1183 [18:50] * Byn [webchat@108-228-234-58.lightspeed.sndgca.sbcglobal.net] has quit. (Client Quit)
#1184 [18:51] <Guest78330> A ok thank you very much
#1185 [18:51] <Guest78330> how much is the account?
#1186 [18:51] <mattym> Guest78330, Check on minecraft.net
#1187 [18:52] <Guest78330> Ok thanks
#1188 [18:53] * Guest78330 [webchat@dynamic-186-155-119-104.dynamic.etb.net.co] has quit. (Quit: webchat.esper.net)
#1189 [18:54] * nick [webchat@208-103-228-205.eastlink.ca] has joined #minecrafthelp
#1190 [18:54] <nick> hello!
#1191 [18:54] * nick is now known as Guest7112
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#1193 [18:55] * llllllllllnicklllllllllllll [webchat@208-103-228-205.eastlink.ca] has joined #minecrafthelp
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#1195 [18:57] * penguin [webchat@cpc134078-cosh17-2-0-cust360.know.cable.virginm.net] has joined #minecrafthelp
#1196 [18:57] <penguin> hello
#1197 [18:58] <penguin> whenever I load up Minecraft "Unable to save download. sand4.ogg" appears
#1198 [18:58] <mattym> ??> penguin error/download
#1199 [18:58] <Absol> penguin: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1200 [18:58] <penguin> does anyone know how to fix this?
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#1202 [19:03] * jon [webchat@c-73-155-100-153.hsd1.tx.comcast.net] has joined #minecrafthelp
#1203 [19:05] <jon> Can anyone here help me out and tell why I'm not able to sign up for Minecraft Earth?
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#1208 [19:06] <yinon> so, all of a sudden about a week ago, my minecraft stopped letting me log in to any servers at all
#1209 [19:07] * leaf_wine [webchat@75.97.85.182.res-cmts.bch.ptd.net] has joined #minecrafthelp
#1210 [19:07] <yinon> when i am in the server browser, all of the right connectivity signals are red, as in can't connect
#1211 [19:07] <yinon> when i try to log in to a server i know for sure works
#1212 [19:08] <yinon> like hypixel
#1213 [19:08] <yinon> i get this error:
#1214 [19:08] <yinon> io.netty.channel.abstractchannel$annotatedconnectexception connection refused
#1215 [19:08] <yinon> i tried disabeling all firewalls that might interfere and i have no antivirus installed
#1216 [19:08] <yinon> any ideas
#1217 [19:09] <leaf_wine> My game keeps crashing when i press play, I was on here the other day and was told to get my minecraft log by copying it and pasting it intoa site ubuntu pastebin. I tried but it didnt load the log until now
#1218 [19:09] * plzhelpmymc [webchat@99-46-89-131.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#1219 [19:09] <leaf_wine> i have the log url copied now but dont know how to continue
#1220 [19:09] <Lurks> yinon sounds like horrible viruses, lets start with that, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#1221 [19:09] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1222 [19:10] <plzhelpmymc> my drivers are outdated and windows 10 cant update it or intel
#1223 [19:10] <Lurks> leaf_wine i might be able to solve it, paste the url here
#1224 [19:11] <leaf_wine> https://paste.ubuntu.com/p/nRV493MZdp/
#1225 [19:11] <yinon> what? virus? if i somehow got a virus why would he attack specefically my minecraft, I don't see any issues anywhere else in my computer
#1226 [19:11] <yinon> regardless ima try
#1227 [19:11] <Lurks> plzhelpmymc have you done a manuel check for the download driver?
#1228 [19:11] <plzhelpmymc> ?
#1229 [19:12] <plzhelpmymc> like searched on the internet for a download
#1230 [19:12] <plzhelpmymc> for the driver
#1231 [19:13] <Lurks> leaf_wine looks like files are corrupted, reinstall by deleting everything in your .minecraft folder except save folder
#1232 [19:13] <Lurks> plzhelpmymc yes on the intel website
#1233 [19:13] <plzhelpmymc> no
#1234 [19:14] <plzhelpmymc> but my pc is pretty old and im not sure if my drivers are too outdated to update
#1235 [19:15] <Lurks> plzhelpmymc could give it a try at least, here's the guide how to find the information about your hardware and link to the websites https://help.mojang.com/customer/portal/articles/928493
#1236 [19:16] <leaf_wine> Thanks! Ill try it out and let you know
#1237 [19:19] <plzhelpmymc> but how do i know which download to do if some wont work
#1238 [19:19] <yinon> Lurks aight, i installed and searched for viruses, and it barely found anything(one of the "viruses" it found was one i was writing lol)
#1239 [19:19] <yinon> anyways, i quarrentiend it, and no further succes on the minecraft side
#1240 [19:21] <Lurks> plzhelpmymc i'm not too sure which either, other volunteer knows
#1241 [19:22] <plzhelpmymc> im just going to get the latest compatible for my pc
#1242 [19:23] <Lurks> yinon have you check your internet speed and see if it has dropped? like checking on here https://www.speedtest.net
#1243 [19:23] <yinon> haha my internet is fine
#1244 [19:23] <leaf_wine> It works! Thank you so much!!!
#1245 [19:24] <yinon> i'm watching a got episode as i'm waiting for your responses
#1246 [19:24] <Lurks> leaf_wine nice, enjoy the fun
#1247 [19:25] <yinon> any further ideas??
#1248 [19:26] <Lurks> yinon no, sorry, other volunteer could help you farther, those would be with "+" or "@" before there names but not sure how long you'll have to wait
#1249 [19:27] <yinon> ahh...
#1250 [19:27] <tyteen4a03> ??> yinon tools/hjt
#1251 [19:27] <yinon> do i need to repost my question or just... wait
#1252 [19:27] <Absol> yinon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1253 [19:27] <Absol> yinon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1254 [19:29] <yinon> here you go
#1255 [19:29] <yinon> https://paste.ubuntu.com/p/8frgsx98b6/
#1256 [19:30] <yinon> Absol
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#1258 [19:35] <tyteen4a03> yinon: do you have Tunnelbear turned on?
#1259 [19:35] <yinon> nope
#1260 [19:35] <tyteen4a03> yinon: what happens when you connect to mctest.ae97.net?
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#1262 [19:36] <yinon> https://i.imgur.com/3M7P8Ar.png
#1263 [19:36] <akritkey> good morning
#1264 [19:36] <tyteen4a03> yinon: ... well do what it says
#1265 [19:36] <yinon> ah
#1266 [19:36] <yinon> k
#1267 [19:37] <yinon> same as any other server
#1268 [19:37] <yinon> io.netty.channel.......
#1269 [19:38] <Lurks> akritkey er good night? night here... xD, no morning
#1270 [19:38] <tyteen4a03> yinon: does it happen oh a phone hotspot connection?
#1271 [19:38] <tyteen4a03> *on
#1272 [19:38] <yinon> no
#1273 [19:38] <yinon> i mean
#1274 [19:38] <yinon> i wouldn't know
#1275 [19:38] <yinon> i'm on a desktop with no wifi adapter
#1276 [19:39] <akritkey> i m new with minecraft, had already bought a windows version of mirecraft, and this morning, I pay another bill for a java version, but it says " can't have two copy on same account"
#1277 [19:39] <tyteen4a03> yinon: it sounds like either your router or something upstream (e.g. ISP) is blocking the traffic for no reason
#1278 [19:39] <tyteen4a03> yinon: best way to confirm this would be to try a phone hotspot (USB)
#1279 [19:39] <akritkey> how can I buy a jave version?
#1280 [19:39] <tyteen4a03> akritkey: log into account.mojang.com/me; what do you see under My Games?
#1281 [19:40] <akritkey> in my case?
#1282 [19:40] <yinon> but it didn't happen until a little while ago
#1283 [19:41] <tyteen4a03> yinon: either way try uninstalling Tunnelbear
#1284 [19:41] <tyteen4a03> ??> akritkey scold/pm
#1285 [19:41] <Absol> akritkey: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#1286 [19:43] <akritkey> ok
#1287 [19:43] <yinon> yea i unistalled it, nothing's changed
#1288 [19:43] <akritkey> thank you
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#1291 [19:45] <yinon> ok lol
#1292 [19:45] <yinon> i fixed it
#1293 [19:45] <yinon> apperantly somehow my router was blocking port 25565
#1294 [19:46] <yinon> i removed that rule and it works
#1295 [19:48] <yinon> thanks for the help everyone
#1296 [19:48] <yinon> cya
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#1299 [19:49] <stuff> I have java but itll only let me play the demo
#1300 [19:50] <tyteen4a03> ??> stuff account/bug/demo
#1301 [19:50] <Absol> stuff: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#1302 [19:52] * Brian [webchat@ip68-228-39-187.tc.ph.cox.net] has joined #minecrafthelp
#1303 [19:53] <Brian> So i played minecraft about 4 years ago, however i don't remember the email or password that i used. what do i do
#1304 [19:53] <Brian> I remember my account name
#1305 [19:54] <Brian> bribri30
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#1308 [19:57] <Brian> any help?
#1309 [19:57] <Lurks> Brian have you tried the "forgot my email" or "forgot my password"?
#1310 [19:58] <Brian> yeah, but it asks for my password when i do forgot email, and vice versa
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#1313 [20:00] <Nico> help
#1314 [20:00] <lil_bean> so when I launch Minecraft it says I cant download it
#1315 [20:01] <Nico> s
#1316 [20:01] <Nico> same
#1317 [20:01] <Lurks> Brian you'll have to contact mojang support with transaction ID/gift code, do you need the link?
#1318 [20:02] <Nico> yess
#1319 [20:02] <Lurks> lil_bean why can't you download? what's the message you get
#1320 [20:02] <Nico> i have a pastefile
#1321 [20:02] <Brian> No thanks i just got an email, thanks for helping me though. Have a good day
#1322 [20:02] <Nico> https://paste.gg/p/anonymous/ff6fee91726c401099ec8feff1b7e417#pastefile1-l1
#1323 [20:02] <Lurks> Brian you too
#1324 [20:02] * RinkaNomi [webchat@S0106bcd16567a006.ed.shawcable.net] has joined #minecrafthelp
#1325 [20:02] <RinkaNomi> Hello
#1326 [20:02] <Nico> Failed to download file. axolotl.ogg
#1327 [20:02] <RinkaNomi> I need help
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#1329 [20:03] <Lurks> Nico If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1330 [20:03] <RinkaNomi> is anyone able to help kme?
#1331 [20:03] <RinkaNomi> me*
#1332 [20:03] <Lurks> RinkaNom what's the issue?
#1333 [20:03] <RinkaNomi> My minecraft continues to crash once im an inch off of loading into the gam
#1334 [20:03] <RinkaNomi> game*
#1335 [20:04] <Lurks> RinkaNomi sounds like viruses are the issue, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#1336 [20:04] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1337 [20:04] <RinkaNomi> Alrighty
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#1341 [20:06] <lil_bean> lurks, it says "error. unable to save download. drink_potion.ogg" and I don't know what to do
#1342 [20:06] <MeTheGamerPro> I have a question regarding downloading the game itself. It says that my Virus Scan Failed and won't download it all.
#1343 [20:07] * Uhh [webchat@36.75.66.215] has joined #minecrafthelp
#1344 [20:07] <Lurks> lil_bean If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#1346 [20:08] <Lurks> MeTheGamerPro that's odd, what virus scan is it?
#1347 [20:09] <MeTheGamerPro> I'm pretty sure it is McAfee
#1348 [20:09] <lil_bean> thank you lurks!
#1349 [20:10] <Lurks> MeTheGamerPro for me i lost all hope on that company, also it's part of the list of issue here, https://minecraftirc.net/support-articles/known-incompatible-software/
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#1351 [20:11] <MeTheGamerPro> Thanks I didn't know it was trash
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#1355 [20:13] <Dr_PigglesWorth> I'm trying to play minecraft 1.14 but it freezes part way through the mojang loading screen. How do I fix this? I'm on a 2012 Macbook air
#1356 [20:13] <Dan> I'm getting a java.net.SocketException: Network is unreachable" error on MacBook air
#1357 [20:14] <John> Hello, my Minecraft launcher is having trouble connecting to the server. What should I do?
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#1361 [20:31] <Firock_Finion> I can't log into my mojang account because I don't have the right password, and it won't send me the password reset email.
#1362 [20:31] <Firock_Finion> It's not stuck in my spam or any other kind of filter; I've checked. It's just straight up not sending the email. I tried several times.
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#1364 [20:37] <mattym> ??> Firock_Finion account/send-email
#1365 [20:37] <Absol> Firock_Finion: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1366 [20:37] <Absol> Firock_Finion: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1369 [20:43] <Firock_Finion> I already did that. I was just checking here to see if there was anything else I could do.
#1370 [20:43] <Firock_Finion> Also I don't have the transaction ID anymore either. I bought Minecraft like WAAAY back.
#1371 [20:43] <Firock_Finion> I owned it before multiplayer was working; that kind of way far back.
#1372 [20:45] <Firock_Finion> I know it recognizes my email because I tried the account migration option just in case I hadn't done that yet, and it confirmed that I already had an account tied to my email address.
#1373 [20:46] * jjames [webchat@cm-134-196-11-159.revip18.asianet.co.th] has joined #minecrafthelp
#1374 [20:46] <jjames> hello
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#1376 [20:49] <Firock_Finion> I also wanted to see about this at all, because, y'know, it looks like I'd have to wait a month and a half to hear back from that service and that sucks.
#1377 [20:49] <tyteen4a03> Firock_Finion: yep, nothing we can do
#1378 [20:49] <Firock_Finion> Darn. Well, thanks anyway.
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#1381 [21:01] <CLIFFCRESTOWNHALL> hello
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#1386 [21:05] <Nolcah> what do i do about this Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1387 [21:07] <tyteen4a03> ??> Nolcah win/dxdiag
#1388 [21:07] <Absol> Nolcah: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1389 [21:12] * zoom_jr85 [webchat@cpe-98-145-144-113.natnow.res.rr.com] has joined #minecrafthelp
#1390 [21:14] <zoom_jr85> so for some odd reason whenever i open the minecraft thing it opens up a little screen like normal but when i click play it srats loading and half way through it crashes and i cant seem to figure it out
#1391 [21:14] * darwin [webchat@dsl.49.148.130.63.pldt.net] has joined #minecrafthelp
#1392 [21:15] <darwin> my m,inecraft classic revived is not working it is plain white when it launched
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#1396 [21:21] <darwin> c
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#1400 [21:29] <wolfpackwilliams> Hello friends, I have an urgent question about Minecraft: Pocket Edition. Can I, an android user, play this game with an iPhone user?
#1401 [21:30] <Evan> think so
#1402 [21:30] <darwin> yes
#1403 [21:30] * AidanTheHalfling [webchat@162-221-220-85.lfytina1.metronetinc.net] has joined #minecrafthelp
#1404 [21:30] <wolfpackwilliams> I think so too but I want to make sure before I send the money on it.
#1405 [21:30] <wolfpackwilliams> spend*
#1406 [21:30] <Evan> I can't seem to receive the email to reset my password and therefore can not log in. What do I do?
#1407 [21:30] <darwin> since my classmates are ios users they are playing mcpe
#1408 [21:30] * Nafu [webchat@99-7-54-55.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
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#1410 [21:31] <Evan> I can't seem to receive the email to reset my password and therefore can not log in. What do I do?
#1411 [21:31] <wolfpackwilliams> My friend plays mcpe on iOS and wants me to play it with them but I'm on android. So i wanted to make sure I could do that.
#1412 [21:31] <wolfpackwilliams> Thanks!
#1413 [21:32] <darwin> and also how to repair my minecraft classic revived? it is plain white when i launch it
#1414 [21:32] <Nafu> Every time I attempt to boot up the minecraft launcher, it freezes up and I'm unable to play it.
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#1416 [21:33] <darwin> me too in my MCR
#1417 [21:36] <darwin> does somebody know how to repair that?
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#1419 [21:44] * AMLanglais [webchat@71-223-118-35.phnx.qwest.net] has joined #minecrafthelp
#1420 [21:44] <AMLanglais> anyone on tonight?
#1421 [21:45] <AMLanglais> I heard there was a way to transfer the license for a WIN10 minecraft account from one email to another on the same PC, any one know how to do that?
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#1425 [21:46] <Guest65960> my game crashes over and over and it will not launch at all
#1426 [21:46] <Guest65960> What can I do?
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#1430 [22:04] <J4> When I hit trees or dirt they break up, but do not drop blocks. I just purchased Minecraft on an ipad pro running most recent ios. Is there a fix for this?
#1431 [22:04] <J4> When I hit trees or dirt they break up, but do not drop blocks. I just purchased Minecraft on an ipad pro running most recent ios. Is there a fix for this?
#1432 [22:04] * davidnk12 [webchat@dsl-189-186-97-142-dyn.prod-infinitum.com.mx] has left #minecrafthelp
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#1434 [22:15] <Louii_Twigs> when I try to open Minecraft 1.14.1 it tells me that I'm Unable to access file. Also when I open .Minecraft it says that the files are corrupt so I looking to fixs this problem so I can game on with my pals
#1435 [22:15] * xyz [webchat@47.144.79.206] has joined #minecrafthelp
#1436 [22:16] <xyz> What does exit code -805306369 mean
#1437 [22:16] <Louii_Twigs> IDK
#1438 [22:16] <xyz> Wow thanks you're helpful
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#1441 [22:21] <Hunter> A Mac computer can't connect to my Windows server
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#1445 [22:27] <FimiFlippin> I can't access my old minecraft account because apparently it was migrated in 2018, even though the last time I played on it was early 2015.
#1446 [22:28] * diamondmetz [webchat@96-2-112-69-dynamic.midco.net] has joined #minecrafthelp
#1447 [22:28] <diamondmetz> my minecraft keeps crashing everytime i attempt to open it
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#1451 [22:45] <LegionTank> Hi there, I just re-downloaded minecraft after a few year not playing, and for some reason my launcher keeps getting stuck part way through, it doesnt freeze or crash, it just doesnt do anything past the halfway mark
#1452 [22:48] * ZJ [webchat@cpe-72-132-203-151.dc.res.rr.com] has joined #minecrafthelp
#1453 [22:51] <ZJ> Just purchased Minecraft. Punching trees and dirt will break them up, but blocks of wood and dirt are not dropped. Any help fixing this would be appreciated.
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#1456 [23:11] <ZJ> sorry - was disconnected so I'm going to repeat my question. Just installed Minecraft on ipad pro. Hitting trees & dirt will break them up, but no tree or dirt blocks drop. Can I fix this?
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#1458 [23:33] <Soda> I can't log in to my Minecraft account, i get a "Invalid Credentials" error, and when i try to reset my password, i don't receive any confirmation emails
#1459 [23:43] <Soda> i gotta go, sorry
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#1461 [23:50] <AD2> How do i get my redeem code for Minecraft windows 10 edition after purchasing Minecraft Java?
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#1464 [23:54] <poncho> Anything I type in when making a username is taken. Even random combinations of numbers or letters