#1 [00:12] * Mike_Blaine [webchat@cpe-45-46-95-121.maine.res.rr.com] has joined #minecrafthelp
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#3 [00:14] <Mike_Blaine> every time i launch MineCraft it just crashes and this has been happening for 3 days now this is the error message "Java(TM) platform SE binary is not responding"
#4 [00:14] <mattym> ??> Mike_Blaine tools/hjt
#5 [00:14] <Absol> Mike_Blaine: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#6 [00:15] <Absol> Mike_Blaine: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#7 [00:17] <Mike_Blaine> https://paste.ubuntu.com/p/TB3gVVg8wZ/
#8 [00:18] <mattym> ??> Mike_Blaine av/adwcleaner
#9 [00:18] <Absol> Mike_Blaine: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#10 [00:18] <Absol> Mike_Blaine: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#13 [00:20] <willreit> hello, i used to play minecraft a long time ago (2013 - 2014) i cant seem to login into my account. and the old minecraft website is gone.
#14 [00:21] <mattym> willreit, What happens when you try to log in?
#15 [00:23] <willreit> well, either my email is wrong or password. but i tried fixing that and it said something about migrate to the new website and stuff
#16 [00:23] <mattym> willreit, What is your ingame username?
#17 [00:24] <willreit> vaffler1999
#18 [00:24] <willreit> made it when i was a kid :p
#19 [00:24] * Mike_Blaine [webchat@cpe-45-46-95-121.maine.res.rr.com] has joined #minecrafthelp
#20 [00:24] <Mike_Blaine> Done
#21 [00:24] <mattym> Mike_Blaine, Check the game agian.
#22 [00:24] <mattym> willreit, So you don't know the original email in order to Migrate the account?
#23 [00:25] <willreit> seems like it
#24 [00:25] <mattym> ??> willreit account/send-email
#25 [00:25] <Absol> willreit: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#26 [00:25] <Absol> willreit: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#27 [00:25] <Mike_Blaine> works now, Cheers!
#28 [00:26] <willreit> did that, they sendt me here
#29 [00:26] <willreit> cuz i dont have the transaction iD
#30 [00:26] <mattym> willreit, No they didn't, they clearly label this as the tech support it is, not account support.
#31 [00:26] <willreit> they did
#32 [00:27] <willreit> well either way. i dont have the id
#33 [00:27] <mattym> willreit, You need to wait on Mojangs reply.
#34 [00:28] * poncho [webchat@S0106bc9b6891fe85.gv.shawcable.net] has quit. (Quit: webchat.esper.net)
#35 [00:28] <willreit> There’s also a help chat where volunteer helpers from our community can help out with technical issues, you can join the chat at: http://minecraftirc.net/minecrafthelp/landing/
#36 [00:28] <willreit>
#37 [00:29] <willreit> i got their reply
#38 [00:29] <mattym> willreit, I guess you don't understand what technical means.
#39 [00:30] <willreit> ok, no need to be rude
#40 [00:30] <willreit> i just want to login to my acc
#41 [00:30] <mattym> willreit, You are going to have to wait on the reply to your support request from Mojang.
#42 [00:31] <willreit> there is nothing in the email that says ill get another email from them. that was the email i got
#43 [00:31] <mattym> willreit, Thats an auto-reply.
#44 [00:31] <willreit> ik
#45 [00:32] <willreit> i got two. the first one said that they got my email
#46 [00:32] <willreit> the second sendt me here
#47 [00:34] <willreit> if i download the tekkit launcher i can login to my acc. but i cant login to the website.
#48 [00:34] <willreit> does that help?
#49 [00:34] <mattym> willreit, Launchers still use the old login. The sites do not.
#50 [00:35] <willreit> so how do i download the laucher?
#51 [00:35] <mattym> willreit, Download the "demo" launcher, its the same thing.
#52 [00:35] <willreit> ill try
#53 [00:35] <willreit> ty
#54 [00:35] <willreit> have a nice day :)
#55 [00:41] * Tony_Zierold [webchat@187-176-67-233.dynamic.axtel.net] has joined #minecrafthelp
#56 [00:43] * Tony_Zierold [webchat@187-176-67-233.dynamic.axtel.net] has quit. (Client Quit)
#57 [00:45] * Tony_Zierold [webchat@187-176-67-233.dynamic.axtel.net] has joined #minecrafthelp
#58 [00:45] <Tony_Zierold> i open a new world and it just crash this si the error code: Process crashed with exit code 255
#59 [00:46] <mattym> ??> Tony_Zierold launcher/log
#60 [00:46] <Absol> Tony_Zierold: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#61 [00:46] <Tony_Zierold> ok
#62 [00:47] <AD2> I can't redeem my Minecraft Windows 10 edition for my pc. Is it not available anymore?
#63 [00:47] <mattym> AD2, What happens when you try to?
#64 [00:50] <Tony_Zierold> here it is: https://paste.ubuntu.com/p/SH7MYjX5W8/
#65 [00:50] <AD2> Tt took me to login to Microsoft and then asked for a redeem code I don't have. When I looked online on YouTube the redeem code was automatically there.
#66 [00:50] <mattym> AD2, When did you buy the Java Edition?
#67 [00:50] <mattym> Tony_Zierold, Can you get a log from 1.14.1 if it crashes?
#68 [00:51] <Tony_Zierold> let me try
#69 [00:51] <AD2> today
#70 [00:51] <mattym> AD2, The offer to get the Windows 10 Edition with it ended in October.
#71 [00:52] <AD2> the site says October 2019
#72 [00:52] <mattym> AD2, What site?
#73 [00:53] <Tony_Zierold> https://paste.ubuntu.com/p/WBtvwpJtM5/
#74 [00:53] <mattym> ??> Tony_Zierold tools/hjt
#75 [00:53] <Absol> Tony_Zierold: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#76 [00:53] <Absol> Tony_Zierold: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#77 [00:55] <Tony_Zierold> ok
#78 [00:55] <ba7888b72413a16a> AD2: it was definitely oct 2018
#79 [00:56] <Tony_Zierold> https://paste.ubuntu.com/p/R88JMd82CB/
#80 [00:56] <mattym> ??> Tony_Zierold av/bytefence
#81 [00:56] <Absol> Tony_Zierold: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#82 [00:57] <Tony_Zierold> ok
#83 [00:57] <Tony_Zierold> thanks
#84 [00:57] <AD2> ok thank you
#85 [00:57] * AD2 [webchat@99-8-161-243.lightspeed.anhmca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#86 [00:59] * Cameron [webchat@ip68-227-138-33.br.br.cox.net] has joined #minecrafthelp
#87 [01:00] <Cameron> I purchased Java Edition by accident, meant to purchase Windows Edition
#88 [01:00] <Cameron> I would like a refund
#89 [01:01] <mattym> ??> Cameron account/refund
#90 [01:01] <Absol> Cameron: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#91 [01:01] <Cameron> No like, I literally just bought the Java edition like, less than 10 minutes ago'
#92 [01:02] <mattym> Cameron, Nothing anyone here can do for you. Read what the page that was linked says.
#93 [01:02] * Cameron [webchat@ip68-227-138-33.br.br.cox.net] has quit. (Client Quit)
#94 [01:07] * Tony_Zierold [webchat@187-176-67-233.dynamic.axtel.net] has joined #minecrafthelp
#95 [01:08] <Tony_Zierold> https://paste.ubuntu.com/p/NtNWsNvnns/
#96 [01:08] <mattym> Tony_Zierold, Did you remove bytefence?
#97 [01:08] <Tony_Zierold> yes
#98 [01:09] <mattym> ??> Tony_Zierold win/dxdiag
#99 [01:09] <Absol> Tony_Zierold: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#100 [01:13] <Tony_Zierold> some info is in spanish
#101 [01:13] <Tony_Zierold> https://paste.ubuntu.com/p/Chd5qs2QR3/
#102 [01:15] <mattym> Tony_Zierold, Ok just a moment.
#103 [01:15] <Tony_Zierold> no problem
#104 [01:17] <mattym> Tony_Zierold, Download and Install the first file listed under Available Downloads here https://downloadcenter.intel.com/download/28799/Intel-Graphics-Driver-for-Windows-15-33-?product=81499
#105 [01:17] <Tony_Zierold> ok
#106 [01:19] <Tony_Zierold> amm forget it its a loading issue, its loading to meany blocks I just create a new world and its ok and I was trying to load an old one
#107 [01:29] * dom [webchat@71-215-90-73.ftmy.centurylink.net] has joined #minecrafthelp
#108 [01:29] <dom> yello?
#109 [01:45] * ZJ [webchat@cpe-72-132-203-151.dc.res.rr.com] has quit. (Quit: webchat.esper.net)
#110 [01:47] <dom> i need help restoring the password of an old account
#111 [01:53] * yuck [webchat@49.190.69.181] has joined #minecrafthelp
#112 [01:53] <yuck> help me
#113 [01:53] <dom> same
#114 [01:58] * dhtdht020 [~dhtdht020@46-117-79-150.bb.netvision.net.il] has joined #minecrafthelp
#115 [01:58] * dhtdht020 [~dhtdht020@46-117-79-150.bb.netvision.net.il] has quit. (Remote host closed the connection)
#116 [02:18] * hi [webchat@n106-71-192-31.rdl2.qld.optusnet.com.au] has joined #minecrafthelp
#117 [02:18] <hi> I can't login into my account and I dont have access to the email
#118 [02:28] * FilthyMexicn [webchat@117-20-70-5.751446.bne.nbn.aussiebb.net] has joined #minecrafthelp
#119 [02:29] <FilthyMexicn> Hey is anyone here?
#120 [02:30] * FilthyMexicn [webchat@117-20-70-5.751446.bne.nbn.aussiebb.net] has quit. (Client Quit)
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#122 [02:46] * Lenin [webchat@c-66-177-189-106.hsd1.fl.comcast.net] has joined #minecrafthelp
#123 [02:46] <SillyBeans77> I am unable to cancel my pending payment for interac online, now it is not letting me continue my order. I do not know what to do, I want to purchase minecraft
#124 [02:49] * Lenin [webchat@c-66-177-189-106.hsd1.fl.comcast.net] has quit. (Client Quit)
#125 [02:53] * Michelle [webchat@05469a5f.skybroadband.com] has joined #minecrafthelp
#126 [02:54] <Michelle> Purchased game last week and it has not downloaded on to my daughters iPad.
#127 [02:58] * zeecatman [webchat@76-244-137-142.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#128 [02:59] * SillyBeans77 [webchat@sarnon3011w-lp130-02-64-228-235-20.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#129 [03:00] <zeecatman> hey, sorry if this is not the right question for this channel. I did some searching and didn't find any current answers. I hit a zombie pigman a long time ago (at least four hours) and there are still pigmen aggro after a long time of waiting in the nether, chunks loaded and all. is there a solution to this?
#130 [03:01] <Andrio> Kill them?
#131 [03:01] <zeecatman> I have tried killing as many as I can as well, but they keep managing to aggro more. there are some on other levels staying alive.
#132 [03:03] <zeecatman> is there an aggro radius or anything else I can take advantage of?
#133 [03:06] <Andrio> There is a radius
#134 [03:06] <Andrio> Perhaps you can hide from then for 40 seconds and then leave, or hide behind a block or trap door and kill them.
#135 [03:06] <Andrio> More gold for you.
#136 [03:06] * Morentz [webchat@S010600fc8dfd83b3.cg.shawcable.net] has joined #minecrafthelp
#137 [03:06] <Andrio> By the way, a critical hit with a Smite IV diamond sword can destroy them in one hit
#138 [03:07] <Morentz> Hey I am having issues getting into minecraft from launch screen. Keeps crashing. The game crashed whilst initializing game
#139 [03:07] <Morentz> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#140 [03:08] <Morentz> Thats the launch error code thing
#141 [03:08] <zeecatman> thanks Andrio, I'll try those suggestions
#142 [03:09] <Greymagic27> Morentz, Hey. This error is usually related to out of date drivers. Let's take a look and see if you need to update your drivers at all:
#143 [03:10] <Greymagic27> ??> Morentz win/dxdiag
#144 [03:10] <Absol> Morentz: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#145 [03:10] <Morentz> Ok
#146 [03:10] <Morentz> Thanks Absol
#147 [03:12] * zeecatman [webchat@76-244-137-142.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#148 [03:15] <Morentz> Absol https://paste.ubuntu.com/p/hRbJtzx3ws/
#149 [03:16] <Greymagic27> Morentz, Your processor is below the needed specs for minecraft, you'll need to downgrade to windows 8 or 7 to be able to play. Even then you may have some issues
#150 [03:17] <Morentz> How do I downgrade?
#151 [03:26] * yiye233 [webchat@221.227.203.27] has joined #minecrafthelp
#152 [03:27] <yiye233> i cant login
#153 [03:29] <yiye233> ......
#154 [03:29] <yiye233> are u there
#155 [03:29] <yiye233> are u there
#156 [03:30] * yiye233 [webchat@221.227.203.27] has left #minecrafthelp
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#158 [03:48] * Macardion [webchat@91.236.210.70] has joined #minecrafthelp
#159 [03:48] <Macardion> Hey i need some help with some login issues that i have been having for a while, with my security questions
#160 [03:56] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#161 [04:08] * Baktus_79 [~Baktus_@ti0018a400-9071.bb.online.no] has joined #minecrafthelp
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#163 [04:26] * Arreny [webchat@h-47-68.A498.priv.bahnhof.se] has joined #minecrafthelp
#164 [04:27] <Arreny> I have bought the game for a long time ago and I migrated my minecraft account to mojang, but I seem to only be able to play the demo. Please help
#165 [04:30] * nic [webchat@162-204-56-158.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#166 [04:32] <nic> i need to login to mojang but i dont remember my email its been 7 years but i have my user name and password
#167 [04:32] <urielsalis> nic, what is your username?
#168 [04:32] <urielsalis> ??> Arreny account/bug/demo
#169 [04:32] <Absol> Arreny: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#170 [04:32] <urielsalis> ??> Macardion account/send-email
#171 [04:32] <Absol> Macardion: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#172 [04:32] <Absol> Macardion: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#173 [04:33] <Arreny> I think my account has been hacked because an email said that the email adress connected to my account had changed to a weird email account.
#174 [04:34] <nic> my name is bossdevildogg
#175 [04:34] <Arreny> what do I do and how do I recover my account?
#176 [04:34] <urielsalis> ??> Arreny account/send-eamil
#177 [04:34] <urielsalis> ??> Arreny account/send-email
#178 [04:34] <Absol> Arreny: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#179 [04:34] <Absol> Arreny: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#180 [04:34] <urielsalis> nic, I see you havent migrated your account
#181 [04:34] <Arreny> I´ve already sent an email
#182 [04:34] <urielsalis> nic, so you should be able to login with your username and password
#183 [04:34] <urielsalis> nic, to migrate your account, follow the next instructions
#184 [04:35] <Arreny> ókay
#185 [04:35] <urielsalis> ??> nic account/migrate
#186 [04:35] <Absol> nic: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#187 [04:35] <Arreny> what is my email=
#188 [04:35] <urielsalis> Arreny, you will have to wait for Mojang to answer
#189 [04:37] <nic> so ill have to send mojang an email?
#190 [04:37] <urielsalis> ??> nic irc/multitasking
#191 [04:37] <Absol> nic: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#192 [04:37] <Arreny> can you guys see what email account my arreny minecraft account is associated with?
#193 [04:38] <urielsalis> Arreny, nope
#194 [04:38] <nic> no
#195 [04:39] <nic> no i mean that all of those links i still need my old email but i dont remember what it is
#196 [04:39] * Leo [webchat@host86-168-151-33.range86-168.btcentralplus.com] has joined #minecrafthelp
#197 [04:40] <urielsalis> ??> nic account/send-email
#198 [04:40] <Absol> nic: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#199 [04:40] <Absol> nic: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#200 [04:40] * Leo is now known as Guest81259
#201 [04:40] <Arreny> But I dont understand, I have a reciept on that I bought the game and I know the email account it is connected to, but it says that I do not own minecraft, is there some way I can import minecraft to my mojang account from my minecraft account?
#202 [04:40] <Guest81259> hey, i had an old premium minecraft account that i played on in 2016, how can i get t back if the migration doesn't work
#203 [04:40] <urielsalis> Arreny what is your username?
#204 [04:40] <Arreny> arreny
#205 [04:40] <urielsalis> Guest81259, what is your username?
#206 [04:40] <Guest81259> leoftwgaming
#207 [04:41] <urielsalis> Arreny, I guess you didnt change your name to Cookie_bubba?
#208 [04:41] * Axis [webchat@212.237.120.42] has joined #minecrafthelp
#209 [04:41] <Arreny> Cookie_bubba?
#210 [04:41] <Arreny> I think my account is hacked
#211 [04:41] <urielsalis> Guest81259, your account is already migrated
#212 [04:41] <Arreny> yes
#213 [04:41] <Guest81259> is it?
#214 [04:41] <urielsalis> Arreny, then you need to email mojang and wait for their answer
#215 [04:41] <Guest81259> can you tell me what email it is under?
#216 [04:42] <urielsalis> Guest81259, you are not allowed to change the username unless is migrated, and I see it was not your original username
#217 [04:42] <urielsalis> Guest81259, no
#218 [04:42] <Guest81259> ok
#219 [04:43] * Axis [webchat@212.237.120.42] has quit. (Client Quit)
#220 [04:44] <Arreny> what happens if I deactivate my mojang account?
#221 [04:44] <nic> so if i dont have my Transaction ID because i got it in 2011 i just have to wait till mojang gets back too me
#222 [04:44] <Arreny> will my minecraft disappear?
#223 [04:44] <urielsalis> Arreny, yes
#224 [04:44] <urielsalis> Arreny, once you deactivate your account you cannot activate it again
#225 [04:44] <urielsalis> ??> nic account/trans-id
#226 [04:44] <Absol> nic: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#227 [04:45] <Arreny> I have my transaction ID and how do I recover my account?
#228 [04:45] * Axis [webchat@212.237.120.42] has joined #minecrafthelp
#229 [04:45] <Axis> hello
#230 [04:45] <urielsalis> ??> Arreny account/send-email
#231 [04:45] <Absol> Arreny: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#232 [04:45] <Absol> Arreny: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#233 [04:45] <urielsalis> Hi Axis
#234 [04:46] <Arreny> I dont want to wait for like 2 months just to play minecraft
#235 [04:46] <Axis> so I wanted some help about purchasing minecraft
#236 [04:46] * Axis [webchat@212.237.120.42] has quit. (Client Quit)
#237 [04:47] * Guest81259 [webchat@host86-168-151-33.range86-168.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#238 [04:47] <nic> can i just make a new account while i wait?
#239 [04:48] <urielsalis> nic, you would have to pay for it
#240 [04:48] <Arreny> is my account migrated or not?
#241 [04:49] <urielsalis> Cookie_bubba - UUID: 678b326354d643408dbbc6fca01585ce - PAID - MOJANG
#242 [04:49] <urielsalis> Name history: arreny → Cookie_bubba (2019-03-05)
#243 [04:50] <Arreny> its hacked
#244 [04:50] <Arreny> I havent changed my account nickname
#245 [04:50] <Arreny> how do I get it back
#246 [04:50] <urielsalis> Arreny, I know, thats why im telling you to email Mojang
#247 [04:51] <urielsalis> ?? info/volunteer
#248 [04:51] <Absol> info/volunteer: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#249 [04:51] * henrick [webchat@cpc81956-leic18-2-0-cust51.8-1.cable.virginm.net] has joined #minecrafthelp
#250 [04:51] <nic> so im in a bad way uh
#251 [04:51] <henrick> hello
#252 [04:51] <Arreny> but they will not answer soon
#253 [04:51] <Arreny> they are super slow
#254 [04:51] <Arreny> how can I see my name history?
#255 [04:51] <urielsalis> Arreny, namemc.com
#256 [04:51] <urielsalis> hi henrick
#257 [04:52] <henrick> sorry hello
#258 [04:52] <henrick> i was wondering
#259 [04:52] <henrick> about minecraft earth
#260 [04:52] <henrick> the free skin
#261 [04:53] <henrick> I accidently redeemed it on microsoft and not xbox and now i cant find it
#262 [04:54] <henrick> Idk whether you can help me but i was just asking
#263 [04:54] <urielsalis> henrick, if you have the same Microsoft account in Xbox it should have worked
#264 [04:54] <urielsalis> henrick, you can contact Xbox support if it didnt
#265 [04:54] <henrick> oh ok ty
#266 [04:54] <henrick> bye have a nice day or night
#267 [04:54] <henrick> bye have a nice day or night
#268 [04:54] * henrick [webchat@cpc81956-leic18-2-0-cust51.8-1.cable.virginm.net] has left #minecrafthelp
#269 [04:56] <nic> i really wish you could tell me my email i use back then lol :(
#270 [04:58] <urielsalis> nic, we cant see that
#271 [04:59] <nic> Error! Too many failed attempts. Please try again later. i cant even keep tryinr now
#272 [04:59] * LOLYPOP [webchat@g111039.upc-g.chello.nl] has joined #minecrafthelp
#273 [04:59] <LOLYPOP> I have a question anyone there?
#274 [05:00] <LOLYPOP> ?
#275 [05:00] <LOLYPOP> Okay ill just spit it out
#276 [05:01] <LOLYPOP> Is there any way for me to reset my minecraft account, Name history etc, by contacting mojang for example.
#277 [05:01] <urielsalis> LOLYPOP, reset in what sense?
#278 [05:01] <LOLYPOP> Like reset my name history and all my other user data
#279 [05:02] <LOLYPOP> so its like a new and fresh account
#280 [05:02] <urielsalis> LOLYPOP, You can request a GDPR data deletion, but that requires you closing the account(as GDPR doesnt cover data that you need to keep legally or to continue operating)
#281 [05:03] <urielsalis> LOLYPOP, not sure is possible to reset everything and make it look like a fresh account, but you can ask
#282 [05:03] <urielsalis> LOLYPOP, might I ask why you want it?
#283 [05:04] <LOLYPOP> Because i don't want to buy a new account and i have retarded and offensive names in my namehistory that I wish to delete, in short i just want to start fresh.
#284 [05:05] <urielsalis> ??> LOLYPOP account/send-email
#285 [05:05] <Absol> LOLYPOP: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#286 [05:05] <Absol> LOLYPOP: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#287 [05:07] <LOLYPOP> Okay, thanks for the help I appreciate it!
#288 [05:09] * LOLYPOP [webchat@g111039.upc-g.chello.nl] has quit. (Quit: webchat.esper.net)
#289 [05:09] * Arreny [webchat@h-47-68.A498.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#290 [05:10] * CicosPro [webchat@host253-215-dynamic.32-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#291 [05:10] <CicosPro> I have problems loading the 1.14.1 version of the game
#292 [05:11] <CicosPro> i need help
#293 [05:11] * Dan [webchat@n114-73-159-110.sbr1.nsw.optusnet.com.au] has joined #minecrafthelp
#294 [05:12] <CicosPro> when i load that version it says that it can't load a file named ar_sa.json
#295 [05:12] <Dan> im trying to buy an account and it keeps giving me an error after I press the pay button
#296 [05:13] <CicosPro> i'll wait for an answer
#297 [05:14] <Dan> ok
#298 [05:15] <CicosPro> hey dan
#299 [05:16] <Dan> yeah
#300 [05:16] <Dan> im here for help too by the way
#301 [05:16] <CicosPro> i hope they'll give us an answer
#302 [05:16] <Dan> same bruh
#303 [05:16] <Dan> do u know any suggestions for my problem
#304 [05:17] <CicosPro> sadly no it never happened to me
#305 [05:17] <Dan> ok
#306 [05:17] <CicosPro> but i hope you'll find a solution for that problem
#307 [05:17] <CicosPro> now we'll have to wait for answers
#308 [05:17] <CicosPro> i'll get back in a few hours
#309 [05:19] <Dan> u should try reinstalling it
#310 [05:19] <urielsalis> ??> CicosPro tools/hjt
#311 [05:19] <Absol> CicosPro: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#312 [05:19] <Absol> CicosPro: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#313 [05:19] <urielsalis> Dan, what error?
#314 [05:19] <Dan> ill have to check
#315 [05:20] <Dan> "An error occurred while placing order, please verify credit card info and try again"
#316 [05:20] <Dan> 100% credit info is correct
#317 [05:20] <urielsalis> Dan, have you called your bank to verify you can do international transactions?
#318 [05:21] <Dan> nope
#319 [05:21] <Dan> ill check
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#322 [05:23] * CicosPro [webchat@host253-215-dynamic.32-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#323 [05:31] * Whaa [webchat@58.155.16.62.customer.cdi.no] has joined #minecrafthelp
#324 [05:33] <Whaa> I have been playing Minecraft for a while now, but I cant log in anymore. My parents say that my account has been hacked, I sent in a message some weeks ago about it, I still haven't got an email. What do I do?
#325 [05:33] * Whaa [webchat@58.155.16.62.customer.cdi.no] has quit. (Client Quit)
#326 [06:07] * Momo_2005 [webchat@37.36.83.10] has joined #minecrafthelp
#327 [06:09] <Momo_2005> So I contacted Mojang support for this. However, they aren't replying so I contacted this subreddit. So I paid for a realm renewed for the first world that I and my friends usually play on. So when I went to renew it, it instead paid for a new realm and didn't renew the old one. (note I didn't repay from my pc, I paid from my phone but into java) I
#328 [06:09] <Momo_2005> t even showed the realm name and I did pay it and renew it. It still paid for a new realm world instead of the previous one.
#329 [06:17] * jakob [webchat@blvlon2420w-lp130-01-142-112-146-132.dsl.bell.ca] has joined #minecrafthelp
#330 [06:18] <jakob> im trying to get back my minecraft account i bought in 2013
#331 [06:20] * Drakos84 [webchat@p54A354AF.dip0.t-ipconnect.de] has joined #minecrafthelp
#332 [06:20] <jakob> hi
#333 [06:21] <Drakos84> hi i was playing Minecraft with an old Minecraft Premium Account till today an now i cant login to this account
#334 [06:21] <urielsalis> hi jakob, what happens when you try?
#335 [06:21] <urielsalis> hi Drakos84, what is your username?
#336 [06:21] <Drakos84> Drakos84 was my Username
#337 [06:21] <jakob> i cant figure out password or username
#338 [06:22] <jakob> but in my email it says i bought it
#339 [06:22] <urielsalis> Drakos84, you are trying to login with your username and password?
#340 [06:22] <urielsalis> ??> jakob account/send-email
#341 [06:22] <Absol> jakob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#342 [06:22] <Absol> jakob: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#343 [06:22] <Drakos84> Yes i have played and was disconected from the server a few minutes ago
#344 [06:22] * Momo_2005 [webchat@37.36.83.10] has joined #minecrafthelp
#345 [06:23] <urielsalis> Drakos84, disconnected with what message?
#346 [06:23] <Drakos84> invalid token
#347 [06:23] <urielsalis> ??> Drakos84 login/relog
#348 [06:23] <urielsalis> ??> Drakos84 launcher/relog
#349 [06:23] <Absol> Drakos84: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#350 [06:23] <Drakos84> i can't
#351 [06:23] <urielsalis> Momo_2005, we are not a subreddit :P
#352 [06:23] <urielsalis> ??> Momo_2005 account/send-email
#353 [06:23] <Absol> Momo_2005: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#354 [06:23] <urielsalis> Momo_2005, mention that is a realm
#355 [06:23] <Absol> Momo_2005: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#356 [06:23] <Drakos84> I can't login to the launcher tahts the problem
#357 [06:23] <urielsalis> ??> Drakos84 account/send-email
#358 [06:23] <Absol> Drakos84: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#359 [06:24] <Absol> Drakos84: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#360 [06:24] <jakob> so do i just send proof some how?
#361 [06:24] <Momo_2005> yea i did send an email
#362 [06:24] <Momo_2005> to mojang
#363 [06:24] <Drakos84> thats the problem i send an emailto mojang because i didn't have the old Email and didn't have an Transaction id
#364 [06:24] <Momo_2005> neither do i
#365 [06:24] <Momo_2005> i created my account on 2014
#366 [06:24] <Momo_2005> i dont have my transaction ID
#367 [06:24] <urielsalis> ?? info/volunteer
#368 [06:25] <Absol> info/volunteer: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#369 [06:25] <urielsalis> ?? account/trans-id
#370 [06:25] <Absol> account/trans-id: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#371 [06:26] <Drakos84> Ok now it works again omg my heart stops working for a short time XD
#372 [06:27] * Drakos84 [webchat@p54A354AF.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#373 [06:27] <jakob> cant find a transaction id but theres this link in it
#374 [06:27] <jakob> https://account.mojang.com/verify/728499c72eb73412f3a66d65e6c1b9b3bdb860d0
#375 [06:27] <jakob> does it help?
#376 [06:29] <jakob> did you leave?
#377 [06:29] <urielsalis> jakob, this is a public channel
#378 [06:29] <jakob> ok
#379 [06:30] <urielsalis> jakob, email Mojang
#380 [06:30] <urielsalis> ??> jakob account/send-email
#381 [06:30] <Absol> jakob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#382 [06:30] <Absol> jakob: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#383 [06:30] <jakob> i did email them yesterday they didnt respond yet
#384 [06:30] <urielsalis> ??> jakob account/send-email/wait-times
#385 [06:30] <urielsalis> ??> jakob account/send-email/wait-time
#386 [06:30] <Absol> jakob: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#387 [06:31] <jakob> ok bye
#388 [06:31] * jakob [webchat@blvlon2420w-lp130-01-142-112-146-132.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#389 [06:39] * Idan [webchat@static.141.226.195.18.ccc.net.il] has joined #minecrafthelp
#390 [06:39] <Idan> Hello
#391 [06:41] <Idan> My minecraft wont start.
#392 [06:41] <Idan> as soon as I click on the green block we all know and love to launch the game I get the error "Unable to start minecraft runtime environment. This is most likely caused by a corruption. Please try re installing mc" Yes I have tried re installing it like it says.
#393 [06:41] * keenza2011 [webchat@184-22-212-0.24.nat.sila1-cgn03.myaisfibre.com] has joined #minecrafthelp
#394 [06:41] <keenza2011> Hi
#395 [06:41] <keenza2011> I accidentally changed my username
#396 [06:41] <keenza2011> Can anyone help?
#397 [06:42] * keenza2011 [webchat@184-22-212-0.24.nat.sila1-cgn03.myaisfibre.com] has quit. (Client Quit)
#398 [06:43] * Idan [webchat@static.141.226.195.18.ccc.net.il] has quit. (Client Quit)
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#401 [06:58] * BinZumKnuddelnDa [webchat@x4d09392e.dyn.telefonica.de] has joined #minecrafthelp
#402 [06:58] <BinZumKnuddelnDa> Hello, I got a question. Is it possible to get the Minecraft Earth skin for the PC Java Version?
#403 [06:59] <urielsalis> BinZumKnuddelnDa, do you need to? Java edition allows you to upload any skin for free, contrary to the bedrock version where they have a cost
#404 [07:00] <BinZumKnuddelnDa> urielsalis, I mean I dont need to but the skin looks very nice and it is not possible to get a sun on top of my head with a normal skin, right?
#405 [07:01] <urielsalis> BinZumKnuddelnDa, nope, no custom models unfortunately
#406 [07:02] <BinZumKnuddelnDa> urielsalis i´m a little bit sad now...but to get back to the question, is it possible to get the skin for PC minecraft?
#407 [07:03] <urielsalis> BinZumKnuddelnDa, for Windows 10 edition, yes, for Java edition, no
#408 [07:04] <BinZumKnuddelnDa> urielsalis so it would mean if I get me the Windows 10 edition for free with a code, i could possibly use the skin on my account right?
#409 [07:04] <urielsalis> BinZumKnuddelnDa, yep
#410 [07:04] <urielsalis> BinZumKnuddelnDa, you should have a code in account.mojang.com/me depending on when you bought the java edition
#411 [07:07] <BinZumKnuddelnDa> urielsalis, there is only one more problem. I registered for Minecraft Earth, but I didn´t get the skin in my notifications? What could I do now?
#412 [07:07] <urielsalis> BinZumKnuddelnDa, I also havent received that yet :/
#413 [07:12] <BinZumKnuddelnDa> urielsalis, maybe we could stay in contact to see who and how the person get the skin?
#414 [07:13] <BinZumKnuddelnDa> urielsalis, like that we could maybe solve the problem?
#415 [07:24] * abdegames [webchat@adsl196-133-60-206-196.adsl196-2.iam.net.ma] has joined #minecrafthelp
#416 [07:24] <abdegames> hay aconet is haker pliz help me
#417 [07:25] * abdegames [webchat@adsl196-133-60-206-196.adsl196-2.iam.net.ma] has quit. (Client Quit)
#418 [07:29] * Rick [webchat@c83-248-34-79.bredband.comhem.se] has joined #minecrafthelp
#419 [07:29] <Rick> hey
#420 [07:30] <Rick> when i connect to server it kicks me out after 10-15 sec and says Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#421 [07:30] <urielsalis> Rick, what server?
#422 [07:31] <Rick> friends server
#423 [07:31] <Rick> not lan
#424 [07:31] <Rick> 1.14.1
#425 [07:31] <urielsalis> Rick, does it happen in mctest.ae97.net?
#426 [07:32] <Rick> it says Join with your copy of Minecraft, silly! when i click it
#427 [07:32] <urielsalis> Rick, its a Minecraft server
#428 [07:33] <Rick> that server is on 1.14
#429 [07:33] <Rick> im on 1.14.1
#430 [07:34] <Rick> ??
#431 [07:34] <urielsalis> ??> Rick launcher/change-version
#432 [07:34] <Absol> Rick: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#433 [07:34] <Rick> i know
#434 [07:35] <Rick> the server im trying to join is 1.14.1 but i will try if it works on 1.14
#435 [07:36] <Rick> works fine
#436 [07:37] <Rick> im on it
#437 [07:37] <urielsalis> Rick, then your friend server is the problem
#438 [07:37] <urielsalis> Rick, that message means that your friend service is terminating the connection, either because it cant keep up or his connection isnt great
#439 [07:38] <Rick> everyone els can connect just fine
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#443 [07:53] * ColorKuGua [webchat@ec2-54-74-184-224.eu-west-1.compute.amazonaws.com] has joined #minecrafthelp
#444 [07:54] * Kvehy [webchat@217.30.64.235] has joined #minecrafthelp
#445 [07:55] <Kvehy> hello, anyone have error while trying to purchase Minecraft for child?
#446 [07:55] <urielsalis> Kvehy, what error?
#447 [07:55] <Kvehy> ERROR PLACING ORDER
#448 [07:55] <Kvehy> An error occurred while placing order, please verify credit card info and try again
#449 [07:56] <urielsalis> Kvehy, have you called your bank and verified they allow international purchases?
#450 [07:56] <Kvehy> i tried multiple browsers, 2 credit cards ... always the same
#451 [07:56] <Kvehy> yes, they are allowed, i normally paying everything with these cards
#452 [07:56] <urielsalis> Kvehy, sometimes they require you to call them to verify the site and amount first, specially with digital goods
#453 [07:58] <Kvehy> everything is allowed
#454 [07:59] <urielsalis> Kvehy, is it a prepaid card or a debit card?
#455 [07:59] * ColorKuGua [webchat@ec2-54-74-184-224.eu-west-1.compute.amazonaws.com] has joined #minecrafthelp
#456 [07:59] <Kvehy> i tried both
#457 [07:59] <urielsalis> Kvehy, yeah, debit cards are not allowed usually
#458 [08:00] <urielsalis> Kvehy, apart from calling your bank, you could try paypal
#459 [08:00] <Kvehy> i do not have the option for paypal
#460 [08:00] <Kvehy> (i have paypal) but minecraft wont let me, there is no option
#461 [08:01] <urielsalis> Kvehy, maybe there is a store nearby that carries them? https://www.minecraft.net/en-us/redeem/
#462 [08:01] <ColorKuGua> Why was the order I had paid cancelled?
#463 [08:01] <urielsalis> ??> ColorKuGua account/send-email
#464 [08:01] <Absol> ColorKuGua: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#465 [08:01] <Absol> ColorKuGua: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#466 [08:02] * aka [webchat@035-136-148-042.dhcp.bhn.net] has joined #minecrafthelp
#467 [08:02] <aka> hello -
#468 [08:03] <Kvehy> urielsalis i want to buy it in the sale, which is now online for €15.06, and Amazon is stock out
#469 [08:04] <ColorKuGua> When does the offer end?
#470 [08:04] <urielsalis> Kvehy, sorry, not sure what options are available right now. I already own it so it just redirects me to the gift code buying part, which is handled by amazon
#471 [08:05] <aka> hi i ,, i have minecraft on my nintendo switch, and im trying to login to minecraft on my pc (which is my first time). i already paid 30 dollars for minecraft on my switch and i want to be able to play minecraft on my pc for once but i can't sign in,,
#472 [08:05] <Kvehy> urielsalis yep, in history i bought code for my friend from Mojang site, but then they moved to Amazon and now it is stock out, so thats not the option anymore :(
#473 [08:06] * DarkNoddy [~mordi@46.66.253.115.tmi.telenormobil.no] has quit. (Ping timeout: 189 seconds)
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#475 [08:07] * aka [webchat@035-136-148-042.dhcp.bhn.net] has quit. (Client Quit)
#476 [08:08] <urielsalis> Kvehy, You have Visa or Mastercard?
#477 [08:08] <ColorKuGua> When does the offer end?
#478 [08:08] <urielsalis> ColorKuGua, we dont know
#479 [08:08] <Kvehy> urielsalis Visa prepaid, Mastercard debit
#480 [08:09] <Kvehy> ColorKuGua sooner you buy, the better
#481 [08:09] * Culpex [webchat@cpe-143-238-69-21.nb07.nsw.asp.telstra.net] has joined #minecrafthelp
#482 [08:09] <Culpex> Hello
#483 [08:09] <urielsalis> Kvehy, neither of those are allowed for international purchases
#484 [08:09] <urielsalis> Kvehy, due to US regulations
#485 [08:09] <Culpex> can someone help me
#486 [08:09] <urielsalis> Kvehy, Debit cards are usually blocked, prepaid cards are not allowed(due to fraud)
#487 [08:09] <urielsalis> Culpex, with?
#488 [08:10] <Culpex> My sound in minecraft isnt working, but its working in other games and apps
#489 [08:10] <Kvehy> urielsalis lol... so how can i confirm, that i am a parent for the child acc? .... it is easier to create a new one and set a wrong birth date and everything will work fine .. lol
#490 [08:11] <Culpex> urielsalis ?
#491 [08:11] <Kvehy> Culpex Volume mixer? sound options set to max?
#492 [08:11] <Culpex> yes
#493 [08:12] <Culpex> Ive done everything i can, im pretty sure its a problem with minecraft its self?
#494 [08:12] <Kvehy> Culpex try restart your PC, it does work for me everytime when this happens, mostly on notebooks
#495 [08:12] <urielsalis> Kvehy, you can also request a form from them
#496 [08:12] <urielsalis> ??> Kvehy account/coppa
#497 [08:12] <Absol> Kvehy: Due to Mojang now being a part of Microsoft, an USA company, it is now required to comply with the Children's Online Privacy Protection Act (COPPA), which limits Mojang from providing service to US children under 13.
#498 [08:12] <Absol> Kvehy: See this page for more details: https://help.mojang.com/customer/portal/articles/1780997
#499 [08:12] <urielsalis> ??> Kvehy account/send-email
#500 [08:12] <Absol> Kvehy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#501 [08:12] <Absol> Kvehy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#502 [08:12] <Culpex> Kvehy ive tried, nothing works?
#503 [08:12] <urielsalis> Culpex, also make sure sound is turned up in Minecraft serttings and the windows volume mixer
#504 [08:12] <Culpex> yes ive tried that
#505 [08:13] <Kvehy> Absol we aro not living in US, but EU, so is this also affecting EU children?
#506 [08:14] <urielsalis> Kvehy, same as GDPR affects all sites(that want to do business with EU customers), COPPA affects all US companies that want to do business with the US
#507 [08:14] <urielsalis> Kvehy, GDPR also has this regulation, but set to 16 years of age
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#510 [08:16] <Kvehy> so in other words i am screwed with this acc, so i need to create a new one
#511 [08:16] <urielsalis> Kvehy, or contact them for a form and send it back
#512 [08:16] <ColorKuGua> Will your email be answered in a month's time?
#513 [08:16] <urielsalis> ?? ColorKuGua account/send-email/wait-time
#514 [08:16] <Kvehy> urielsalis yes, but i will hear from them in 30 days when sale will be off
#515 [08:18] <ColorKuGua> noooooooooooo .So there's no discount.
#516 [08:20] <ColorKuGua> Then I can only buy one for the time being, and then refund it when the mail replies.....
#517 [08:21] <urielsalis> ?? account/refund
#518 [08:21] <Absol> account/refund: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#522 [08:24] <Rick> urielsalis
#523 [08:24] <Rick> what do i tell the person that owns the server
#524 [08:24] * lumilover [webchat@241.92-221-4.customer.lyse.net] has joined #minecrafthelp
#525 [08:25] <Rick> scroll up and you will know what i mean
#526 [08:25] <lumilover> cant log in on either the minecraft site or the launcher, the launcher says " could not connect to server"
#527 [08:26] <lumilover> and the login button on minecraft site does just not work
#528 [08:26] <urielsalis> ??> lumilover tools/hjt
#529 [08:26] <Absol> lumilover: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#530 [08:26] <Absol> lumilover: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#531 [08:26] <urielsalis> Rick, how far away are you from him?
#532 [08:26] <Kvehy> thanks everyone with helping me. have a nice day
#533 [08:27] <Rick> im in sweden he is in calafornia
#534 [08:27] <urielsalis> Rick, yeah, that distance is not going to work well for you
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#536 [08:27] <Rick> sooo?
#537 [08:28] <urielsalis> Rick, thats probably your issue
#538 [08:28] * Color_KuGua [webchat@ec2-54-74-184-224.eu-west-1.compute.amazonaws.com] has joined #minecrafthelp
#539 [08:28] <Rick> no way to fix it?
#540 [08:28] <urielsalis> Rick, you are too far away from the server, which means that it takes a long time for each communication to go through, the server assumes you disconnected as you are not answering in time and disconnects the connection
#541 [08:28] <lumilover> Absol sounds fishy
#542 [08:29] <urielsalis> lumilover, Absol is a bot, and you can google the name(its made by a antivirus company)
#543 [08:29] <Rick> so no fix?
#544 [08:29] <lumilover> ok
#545 [08:29] * ivan [~ivan@68.ip-149-56-14.net] has quit. (Quit: Leaving)
#546 [08:30] <Andrio> Absol is more doggy than fishy really
#547 [08:31] * ivan [~ivan@68.ip-149-56-14.net] has joined #minecrafthelp
#548 [08:31] <Rick> urielsalis so i cant fix it in any way or form
#549 [08:31] <Color_KuGua> What does Absol do?
#550 [08:31] <Rick> can he fix it somehow?
#551 [08:31] <urielsalis> Color_KuGua, Automessages, ban management, stuff
#552 [08:32] <lumilover> https://paste.ubuntu.com/p/3ynps8jBTW/
#553 [08:32] * Zyercas [webchat@host199-208-dynamic.19-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#554 [08:32] <Zyercas> Hi guys, could I ask y'allsomething?
#555 [08:33] * Color_KuGua [webchat@ec2-54-74-184-224.eu-west-1.compute.amazonaws.com] has quit. (Quit: webchat.esper.net)
#556 [08:33] <lumilover> Absol https://paste.ubuntu.com/p/3ynps8jBTW/
#557 [08:33] <Zyercas> The skin that was given for the Minecraft Earth event,
#558 [08:33] <Zyercas> is it available on Java edition too?
#559 [08:37] <Rick> urielsalis he has a space engineers server on the same device running at the same time is that a problem
#560 [08:38] * Zyercas [webchat@host199-208-dynamic.19-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#561 [08:38] <Rick> i could connect fine till today
#562 [08:40] <urielsalis> lumilover, one moment
#563 [08:40] <urielsalis> ??> lumilover info/mcleaks
#564 [08:40] <Absol> lumilover: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#565 [08:40] <Absol> lumilover: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#566 [08:40] <urielsalis> ??> lumilover win/hosts/edit
#567 [08:40] <Absol> lumilover: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#568 [08:40] <Absol> lumilover: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#569 [08:44] * ApollonExoD [webchat@77.49.110.19.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#570 [08:45] <ApollonExoD> any1 here?
#571 [08:46] <ApollonExoD> excuse me can i have some help? plzzz
#572 [08:46] <ApollonExoD> im having problem about buying the game
#573 [08:47] <Rick> urielsalis pls just answer me
#574 [08:47] <ApollonExoD> answer what?
#575 [08:47] * yuck [webchat@49.190.69.181] has quit. (Quit: webchat.esper.net)
#576 [08:48] <Andrio> It's possible other servers could interfere, if the computer isn't fast enough or doesn't have enough memory
#577 [08:48] <Andrio> Rick, you can tell them pretty much what you've told us
#578 [08:49] * ApollonExoD [webchat@77.49.110.19.dsl.dyn.forthnet.gr] has quit. (Client Quit)
#579 [08:50] <lumilover> what now absol
#580 [08:58] <Andrio> !hjt https://paste.ubuntu.com/p/3ynps8jBTW/
#581 [08:58] <Absol> Andrio: Found: MCLeaks/AltDispenser(Tool, Pirated, Fix: info/mcleaks), Norton(AV, Fix: av/adwcleaner then av/norton), Overwolf(Old versions crash, Fix: Update Overwolf), Discord(Turn off Discord Overlay, else disable Discord), Razer Synapse(Game "Enhancing" software, remove and fix Environment Variables)
#582 [08:59] <Andrio> lumilover, did you remove MCLeaks and fix your hosts file?
#583 [08:59] <lumilover> diddnt find mcleaks
#584 [09:00] <Andrio> lumilover, did you fix your hosts file?
#585 [09:00] <lumilover> yes
#586 [09:01] <Andrio> lumilover, can you log in now?
#587 [09:01] <lumilover> no
#588 [09:01] <lumilover> mby i forgot to removesomething
#589 [09:01] <Andrio> ??> lumilover AV/Norton
#590 [09:01] <Absol> lumilover: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#591 [09:01] <lumilover> ah
#592 [09:03] * Arijec123 [webchat@dynamic-109-81-210-215.ipv4.broadband.iol.cz] has joined #minecrafthelp
#593 [09:04] <Arijec123> The game crashes at launch
#594 [09:06] * Nurio [webchat@ip5657cf38.direct-adsl.nl] has joined #minecrafthelp
#595 [09:07] * lumilover [webchat@241.92-221-4.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#596 [09:08] <Nurio> Hello. I had been building a village and have been trading with most of the Villagers and managed to get discounts. However, yesterday, I accidentally hit one of the villagers (accidentally left-clicking instead of right-clicking, oops) and now that villager doesn't want to give me discounts anymore no matter what I do. I've traded so much with him
#597 [09:08] <Nurio> after hitting him, but still no discounts. All other villagers do still give discounts like normal. Is there anything I can do to make him like me again?
#598 [09:15] * Arijec123 [webchat@dynamic-109-81-210-215.ipv4.broadband.iol.cz] has quit. (Quit: webchat.esper.net)
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#600 [09:25] * IAmSomeone [webchat@209.126.90.204] has quit. (Network ban)
#601 [09:28] * Razz [webchat@h-98-128-167-62.NA.cust.bahnhof.se] has joined #minecrafthelp
#602 [09:30] <Razz> Hi. Im getting this error everytime i try to login to my account on the launcher. (Could not connect to server.) and i want help to fix it
#603 [09:30] * sophie [webchat@b018f51c.bb.sky.com] has joined #minecrafthelp
#604 [09:31] <sophie> hi when i load my minecraft is basicly freezes and doesnt actually get to the minecraft what do i do ?
#605 [09:34] * Jack [webchat@ool-45724a1f.dyn.optonline.net] has joined #minecrafthelp
#606 [09:34] <Jack> Hello!
#607 [09:34] <Jack> I am having a problem with Minecraft for Linux.
#608 [09:34] * Jack is now known as Guest32390
#609 [09:35] <Guest32390> When I click play it says "Unable to create directory. bd.ogg"
#610 [09:36] <Guest32390> I'm using Gallium OS.
#611 [09:36] <Guest32390> Please help! D:
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#613 [09:41] * Topgundeboiiiii [webchat@76-72-81-168.stat.lusfiber.net] has joined #minecrafthelp
#614 [09:42] <Topgundeboiiiii> Whenever I Launch Minecraft Java Edition The game loads and then stops at about 90% it gives Me a Java binary SE error and the game crashes
#615 [09:43] * ThePyroCreeper03 [webchat@c-73-55-198-222.hsd1.tx.comcast.net] has joined #minecrafthelp
#616 [09:44] <ThePyroCreeper03> I need help figuring out whch email I used when I bought the account so i can recover my password. I am unable to reset my password. I have the transaction ID and Order ID
#617 [09:44] * ThePyroCreeper03 [webchat@c-73-55-198-222.hsd1.tx.comcast.net] has quit. (Client Quit)
#618 [09:46] <Guest32390> Also, I'm using GalliumOS
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#620 [09:54] * Razz [webchat@h-98-128-167-62.NA.cust.bahnhof.se] has quit. (Quit: webchat.esper.net)
#621 [10:03] * josh4 [webchat@mta-67-254-144-135.nyc.rr.com] has joined #minecrafthelp
#622 [10:03] <josh4> can anyone tell me why my game keeps crashing
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#624 [10:14] * thatonehooman [webchat@cpe-174-104-12-176.neo.res.rr.com] has joined #minecrafthelp
#625 [10:14] <thatonehooman> if you download minecraft on one laptop can you transfer it to another one?
#626 [10:32] * Lenin [webchat@c-66-177-189-106.hsd1.fl.comcast.net] has joined #minecrafthelp
#627 [10:33] <Lenin> Is there any site or tool that can make custom banners that go over six layers in 1.14?
#628 [10:33] * Sirbot [webchat@static.vnpt.vn] has joined #minecrafthelp
#629 [10:34] * bea [webchat@178-191-107-26.adsl.highway.telekom.at] has joined #minecrafthelp
#630 [10:35] <bea> I cant log in because I forgot my password and I am not sure about my email adress
#631 [10:35] <Sirbot> Hello. I just recently bought a realms server and tried to join it in 1.14.1 but shortly after I join the world and start moving, it kicks me out saying "java.io.IOException: An existing connection was forcibly closed by the remote host."
#632 [10:36] <Sirbot> I have no anti virus except windows and i turned that off to see if that worked but it didn't. I searched online to see for any solutions but non of them worked. Please help
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#634 [10:45] * matthew6 [webchat@71-212-119-108.tukw.qwest.net] has joined #minecrafthelp
#635 [10:45] <matthew6> so I bought windows ten and I didn't know it was different and I cant use ray tracing
#636 [10:47] <matthew6> so is there a way I can get the java for free since I paid double for bedrock edition
#637 [10:47] <matthew6> so is there a way I can get the java for free since I paid double for bedrock edition #minecrafthelp
#638 [10:47] * rakankid [webchat@83-223-174-172.cpe.netmadeira.com] has joined #minecrafthelp
#639 [10:48] <GreyVulpine> no
#640 [10:48] <rakankid> hello
#641 [10:48] * rakankid [webchat@83-223-174-172.cpe.netmadeira.com] has quit. (Client Quit)
#642 [10:48] <matthew6> so do u wirk for minecraft
#643 [10:48] <matthew6> so do u wirk for minecraft
#644 [10:48] * matthew6 [webchat@71-212-119-108.tukw.qwest.net] has left #minecrafthelp
#645 [10:49] * Yellow [webchat@fm-dyn-61-247-4-148.fast.net.id] has joined #minecrafthelp
#646 [10:49] * Cammymcl_ [webchat@027957df.bb.sky.com] has joined #minecrafthelp
#647 [10:49] <Yellow> Can someone help me I cant join my friends server
#648 [10:49] <Yellow> I can join hypixel and things like that
#649 [10:50] <Yellow> But for some reason it says cant connect when i try to join my friends server
#650 [10:50] * Jorge_Br [webchat@bacefe6e.virtua.com.br] has joined #minecrafthelp
#651 [10:50] * Jorge_Br [webchat@bacefe6e.virtua.com.br] has joined #minecrafthelp
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#654 [10:53] <Cammymcl_> Hey I’ve been working on this for about 11 hours now and I can’t seem to find the problem, I have clicked the play button on the launcher for 1.14.1 it takes me to a screen with Mojang on it, the red bar loads almost to the end and the game crashes. For older versions that don’t utilises the red bar they just don’t load at all and when I try again
#655 [10:53] <Cammymcl_> after a few minutes it says the game is already running I have tried many things to try and fix it but none have worked
#656 [10:53] * Yungboi [webchat@50-93-222-115.restechservices.net] has joined #minecrafthelp
#657 [10:55] <Yungboi> I am having trouble redeeming my minecraft for windows 10 version. I bought the game in 2011 and I am trying to redeem my code but the microsoft store wont let me
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#663 [11:11] * cd [webchat@CPE688f2e1b5f53-CM688f2e1b5f50.cpe.net.fido.ca] has quit. (Client Quit)
#664 [11:23] * Grenth [webchat@ip-62-143-147-85.hsi01.unitymediagroup.de] has joined #minecrafthelp
#665 [11:25] <Grenth> Hello, i got a problem stating that the combination of my username or passwort are incorrect. i tried to reset the passwort, but didnt recieve any mail. i looked through all mail accounts and their junk folders as well. Since there is no option to check for the right mail adress connected to my mojang account i'm stuck. please help
#666 [11:32] <Greymagic27> Grenth, Hey. I'd like to start with a check that nothing is blocking you from logging in:
#667 [11:32] <Greymagic27> ??> Grenth tools/hjt
#668 [11:32] <Absol> Grenth: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#669 [11:32] <Absol> Grenth: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#670 [11:35] <Grenth> https://paste.ubuntu.com/p/4TRMqdKkT6/
#671 [11:36] <Greymagic27> Grenth, Good news! Nothing on your hijackthis log is known to block logins to mojangs servers. Here is some information about why you may not be getting their system emails:
#672 [11:36] <Greymagic27> ??> Grenth account/email-missing
#673 [11:36] <Absol> Grenth: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#674 [11:36] <Absol> Grenth: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#675 [11:36] <Absol> Grenth: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#676 [11:39] * khyrden [webchat@5-231-131-135.ktk-ip.de] has joined #minecrafthelp
#677 [11:40] <khyrden> Hi, I´m getting the 403 error when trying to login to my account via the Mojang website. Also I get "Unable to connect to server" error when trying to access minecraft via the launcher. Any idea?
#678 [11:41] <khyrden> I already reinstalled Minecraft. Contact to Mojang helpdesk was not answered after 3 weeks.
#679 [11:41] <Greymagic27> khyrden, Hey. The 'can not connect to server' error is usually caused by incompatible software on your PC. Let's take a look at see if you have any programs known to cause this issue:
#680 [11:41] <Greymagic27> ??> khyrden tools/hjt
#681 [11:42] <Absol> khyrden: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#682 [11:42] <Absol> khyrden: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#683 [11:42] <khyrden> Ok, I will try. Thank you!!
#684 [11:45] * Grenth [webchat@ip-62-143-147-85.hsi01.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#685 [11:46] <khyrden> https://paste.ubuntu.com/p/TDbptSGpsR/
#686 [11:47] <Greymagic27> khyrden, The only thing that I can see that's known to block connection is kaspersky. Here are some steps on how to modify kaspersky so it no longer blocks the connection:
#687 [11:47] <Greymagic27> ??> khyrden av/kaspersky
#688 [11:47] <Absol> khyrden: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#689 [11:51] * LTS-3 [webchat@173.44.36.95.static.quadranet.com] has joined #minecrafthelp
#690 [11:56] <LTS-3> I've been having trouble with hosting a LAN server. My computer will not show up on the internet, or work with direct connect. Plus, when I tried to use direct connect, is says something along the lines of "connection refused." I tried turning on and off my firewall, and everything else that was recommended to me on the internet, but nothing has wo
#691 [11:56] <LTS-3> rked.
#692 [11:58] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#693 [11:58] * pancake [webchat@host-2-96-168-159.as13285.net] has joined #minecrafthelp
#694 [12:17] * a_guy [webchat@47-216-58-21.lkhvcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#695 [12:18] <a_guy> hello i bought the wrong version of minecraft and i was wondering if i can get a refund
#696 [12:19] <Lurks> a_guy https://help.mojang.com/customer/portal/articles/359338
#697 [12:20] * _AlphaStone [webchat@host-217-131-73-245.reverse.superonline.net] has joined #minecrafthelp
#698 [12:20] <_AlphaStone> i want change my name to DiaryGamer
#699 [12:20] <a_guy> ok so i cant get a refund?
#700 [12:21] <Lurks> _AlphaStone log in here and should be able to change your name account.mojang.com/me
#701 [12:21] <Lurks> a_guy probably not but could try your luck
#702 [12:22] <_AlphaStone> but i cant
#703 [12:22] <_AlphaStone> without 30 days
#704 [12:22] <Lurks> _AlphaStone you'll have to wait those 30days
#705 [12:22] * ArcaneNinjaa [webchat@pool-100-1-175-159.nwrknj.fios.verizon.net] has joined #minecrafthelp
#706 [12:23] <_AlphaStone> i need change my date
#707 [12:23] <ArcaneNinjaa> Hello
#708 [12:23] <_AlphaStone> will this work
#709 [12:23] <ArcaneNinjaa> I need help with recovering my password.
#710 [12:23] <Lurks> ArcaneNinjaa have you tried "forgot my password"?
#711 [12:23] <ArcaneNinjaa> Yes, I have
#712 [12:23] <Lurks> _AlphaStone probably not
#713 [12:24] <ArcaneNinjaa> But I haven't gotten an email back
#714 [12:24] <Lurks> ArcaneNinjaa have you check your junk/spam?
#715 [12:24] <ArcaneNinjaa> I'm pretty sure i remember my security questions though.
#716 [12:24] <ArcaneNinjaa> Yep!
#717 [12:24] <ArcaneNinjaa> The email the minecraft account is registered too also shows the receipt I bought my minecraft account on but i'm not getting emails back from minecraft.,
#718 [12:25] * _AlphaStone [webchat@host-217-131-73-245.reverse.superonline.net] has quit. (Quit: webchat.esper.net)
#719 [12:26] <Lurks> ArcaneNinjaa have you check this list https://help.mojang.com/customer/portal/articles/542001 ? if you have and nothing has worked, you'll have to contact mojang support
#720 [12:28] <ArcaneNinjaa> Yes, I have looked at the list and i've made sure that my email was correct and whatnot. Unless i'm using the wrong email which i doubt. The email I put as my username and to recheck for a verification has previous emails from minecraft with receipts of me buying the game.
#721 [12:28] * Java [webchat@host86-175-174-129.range86-175.btcentralplus.com] has joined #minecrafthelp
#722 [12:30] <Java> I had registered an account but not bought a copy of the game. I then deactivated the account about a week or so later. However when I could buy a copy I decided to reactivate my account however you need transaction id and I do not have that because I never bought a copy is it possible to prove ownership without transaction id?
#723 [12:30] * TimSousa [webchat@dsl-147-48.bl26.telepac.pt] has joined #minecrafthelp
#724 [12:30] <TimSousa> I really need help with something
#725 [12:31] <TimSousa> When I try to login into my mojang account the "Log In" Button just turns grey, and nothing happens
#726 [12:32] * Jordan0 [webchat@162-229-177-7.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#727 [12:33] <TimSousa> When I try to login into my mojang account the "Log In" Button just turns grey, and nothing happens
#728 [12:34] <Jordan0> I already have minecraft but I made a new account because I can't remember my old password. Do I have to buy it again?
#729 [12:36] <Lurks> TimSousa are you able to log in minecraft.net and launcher?
#730 [12:37] * Destroyercon04 [webchat@162.219.176.190] has joined #minecrafthelp
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#732 [12:38] <Destroyercon04> When i try to login to minecraft launcher or the website it just doesnt do anything on the website and on the launcher it just says could not connect to server and i keep trying things to fix it but its not working
#733 [12:38] <Lurks> Jordan0 yes, you'll have to buy the game again, if you can't remember your password, have you tried "forgot my password"?
#734 [12:38] <Lurks> Destroyercon04 do you have any adblock or VPN on?
#735 [12:38] <Destroyercon04> i have a vpn for my router but thats all
#736 [12:39] <a_guy> im not eligible for a refund but i bought the wrong version of minecraft
#737 [12:39] <Lurks> Destroyercon04 can you disable it and try again?
#738 [12:40] <Destroyercon04> ill try
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#740 [12:45] <pancake> hello?
#741 [12:46] <pancake> my minecraft windows 10 code doesnt work
#742 [12:47] * Jordan0 [webchat@162-229-177-7.lightspeed.rlghnc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#743 [12:52] * im [webchat@45-72-210-42.cpe.teksavvy.com] has joined #minecrafthelp
#744 [12:53] <im> hi. I am trying to get a refund on my game
#745 [12:55] * _xTofuuux [webchat@cpe-72-132-182-169.dc.res.rr.com] has joined #minecrafthelp
#746 [12:55] <_xTofuuux> help
#747 [12:55] <_xTofuuux> so
#748 [12:55] <_xTofuuux> i tried to run 1.14.1 and it said downloading
#749 [12:55] <_xTofuuux> and now it says
#750 [12:55] <_xTofuuux> unable to save download
#751 [12:56] <_xTofuuux> what do i do?
#752 [12:57] <mattym> ??> _xTofuuux error/download
#753 [12:57] <Absol> _xTofuuux: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#754 [12:58] <im> can someone help me get a refund? i wanted the cross platform but i got the java one by accident
#755 [12:59] <mattym> ??> im account/refund
#756 [12:59] <Absol> im: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#757 [12:59] <im> thanks
#758 [12:59] * Kylee_ [webchat@184.0.192.156] has joined #minecrafthelp
#759 [13:00] <Kylee_> hello, I need help.
#760 [13:00] * Dav012005 [webchat@91.37.203.62.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#761 [13:00] * Dav012005 [webchat@91.37.203.62.dynamic.wline.res.cust.swisscom.ch] has quit. (Client Quit)
#762 [13:00] <Kylee_> I'm trying to sign up for Minecraft earth and it requires google ID
#763 [13:01] <mattym> Kylee_, This is a Java edition support chat.
#764 [13:01] <Kylee_> oh
#765 [13:01] <Kylee_> this is java?
#766 [13:01] <Kylee_> welp i'm stupid, have a nice day.
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#768 [13:02] * JakecraftJ25 [webchat@99-31-224-102.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#769 [13:04] <JakecraftJ25> I have a problem with Minecraft Windows 10 Edition. Even though I am connected to the internet, it will not let me go online even though I can play other online games with no problem.
#770 [13:04] <mattym> JakecraftJ25, This is a Java Edition support chat.
#771 [13:04] <JakecraftJ25> Oh.
#772 [13:04] <JakecraftJ25> Sorry.
#773 [13:05] <JakecraftJ25> Can you still help though?
#774 [13:05] <JakecraftJ25> Nevermind.
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#776 [13:08] * matt1 [webchat@c-73-201-169-6.hsd1.md.comcast.net] has joined #minecrafthelp
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#778 [13:10] <matt1> daughter is using Minecraft pocket edition. When she tries to buy something from the store we get an error message before an apple pay prompt comes up (something like "unable to complete, check internet connection")
#779 [13:10] <mattym> matt1, This is a Java Edition support chat. Contact Apple App Store support.
#780 [13:11] <matt1> ok will try, thanks
#781 [13:15] * GameBear [webchat@166.15.95.88.customer.cdi.no] has joined #minecrafthelp
#782 [13:16] * pancake [webchat@host-2-96-168-159.as13285.net] has quit. (Quit: webchat.esper.net)
#783 [13:17] * YUNAI_OUO [webchat@ip78-37-41-197.onego.ru] has joined #minecrafthelp
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#785 [13:18] <GameBear> Why do I get so low fps on 1.14? normally i would assume it's just my pc not being good enough but I only seem to get a low fps on that specific version of Minecraft?
#786 [13:18] <mattym> GameBear, There were loading issues in 1.14, try 1.14.1
#787 [13:20] <GameBear> It's the same with 1.14.1
#788 [13:21] <mattym> GameBear, Then you will just need to wait and see if it improves in the next patch.
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#790 [13:30] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Ping timeout: 190 seconds)
#791 [13:33] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#792 [13:34] * matea [webchat@162-204-105-249.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#793 [13:35] <matea> hi I'm trying to add a friend to my realm play cross platform with ps3
#794 [13:35] <matea> how do i add
#795 [13:35] <mattym> matea, PS3 does not have that ability.
#796 [13:36] <matea> seriously how do i get a refund then bc we bought it for that reason
#797 [13:36] <matea> also does ps4 work
#798 [13:36] <mattym> matea, No
#799 [13:36] <matea> do i go through mojang for the refund
#800 [13:37] <mattym> matea, Which version are you trying to refund?
#801 [13:37] <matea> the ps3
#802 [13:37] <mattym> matea, You would need to contact the Sony store support and ask them.
#803 [13:37] <matea> great
#804 [13:37] * matea [webchat@162-204-105-249.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#805 [13:40] * Gustavosco [webchat@c911443a.virtua.com.br] has joined #minecrafthelp
#806 [13:42] <Gustavosco> Hey, A friend of mine called me to play in a minecraft realms server and I need to migrate my account but I don't have access to my original minecraft.net e-mail. The game was gifted to me through a gift code back in 2012 too so I don't have the transaction ID. What can I do?
#807 [13:42] * corey14 [webchat@host-78-147-177-175.as13285.net] has joined #minecrafthelp
#808 [13:42] <corey14> HELLO
#809 [13:42] <Gustavosco> hey there
#810 [13:43] <corey14> I need help
#811 [13:43] <Gustavosco> what with?
#812 [13:43] <corey14> this account stuff is so stupid
#813 [13:43] <mattym> Gustavosco, You will need to contact Mojang support without the ID, but its not likely they will be able to do anything.
#814 [13:43] <mattym> ??> Gustavosco account/send-email
#815 [13:43] <Absol> Gustavosco: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#816 [13:43] <Absol> Gustavosco: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#817 [13:43] <Gustavosco> already done that
#818 [13:43] <Gustavosco> on the waiting list
#819 [13:44] <corey14> Wait time of over a month
#820 [13:44] <corey14> lol
#821 [13:44] <Gustavosco> I just don't know what to do now
#822 [13:44] <mattym> Gustavosco, You just need to wait.
#823 [13:45] <mattym> Gustavosco, Mojang will let you know if there are any options to provide alternate proof of ownership.
#824 [13:45] <Gustavosco> is there anyway i can fid out which e-mail has been linked to my original account?
#825 [13:45] <mattym> Gustavosco, No
#826 [13:46] <corey14> For real though what is wrong with mojangs customer support
#827 [13:47] <corey14> Like a whole month
#828 [13:47] <corey14> wtf they doing
#829 [13:47] <mattym> corey14, Too many people requesting support, not enough people to handle it.
#830 [13:47] <Lurks> corey14 they are a small company and they have to deal with tons of tickets
#831 [13:50] * Me4502 [~Me4502@irc.spongepowered.org] has quit. (Ping timeout: 190 seconds)
#832 [13:50] * Warpig [webchat@cpe-74-134-105-229.kya.res.rr.com] has joined #minecrafthelp
#833 [13:51] <Warpig> I can't load up my game, it shows this error
#834 [13:51] * Gustavosco [webchat@c911443a.virtua.com.br] has quit. (Quit: webchat.esper.net)
#835 [13:52] * corey14 [webchat@host-78-147-177-175.as13285.net] has quit. (Quit: webchat.esper.net)
#836 [13:52] * LTS-3 [webchat@173.44.36.95.static.quadranet.com] has quit. (Quit: webchat.esper.net)
#837 [13:53] <Warpig> 57d79555987f4649ba726f18da1be619
#838 [13:53] * Me4502 [~Me4502@irc.spongepowered.org] has joined #minecrafthelp
#839 [13:53] <mattym> Warpig, We need the full error or a description of whats happeneing.
#840 [13:54] <Warpig> Whenever I try and load up minecraft, that message pops up
#841 [13:55] <mattym> Warpig, Thats not a complete error message.
#842 [13:55] <Warpig> Sorry, i'm trying to make the pastefile
#843 [13:56] <mattym> Warpig, then we need the full link
#844 [13:56] <Warpig> https://paste.gg/p/anonymous/10cf3bf7377c49ccbfb89f55ff6caf38
#845 [13:56] <Warpig> That work?
#846 [13:56] <mattym> ??> Warpig error/download
#847 [13:56] <Absol> Warpig: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#848 [13:57] * Kanan1 [webchat@host-5.197.151.213.katv1.net] has joined #minecrafthelp
#849 [13:58] <Kanan1> I can't login in, because i couldn't connect to server
#850 [13:59] <mattym> ??> Kanan1 tools/hjt
#851 [13:59] <Absol> Kanan1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#852 [13:59] <Kanan1> Please help me
#853 [13:59] <Absol> Kanan1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#854 [14:00] * Warpig [webchat@cpe-74-134-105-229.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#855 [14:01] <Kanan1> I have a question for you: do you have loads on the server?
#856 [14:02] * Warpig [webchat@cpe-74-134-105-229.kya.res.rr.com] has joined #minecrafthelp
#857 [14:02] <Warpig> I can't connect to minecraft
#858 [14:02] <Warpig> https://paste.gg/p/anonymous/10cf3bf7377c49ccbfb89f55ff6caf38
#859 [14:03] <mattym> Warpig, Did you actually check the page you were linked.
#860 [14:03] <mattym> Kanan1, You need to do the instructions Absol sent you.
#861 [14:04] <Warpig> Yes, I uninstalled all the things that the site said was blocking sign in
#862 [14:04] <mattym> ??> Warpig tools/hjt
#863 [14:04] <Absol> Warpig: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#864 [14:04] <Absol> Warpig: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#865 [14:05] <Kanan1> But if it's don't help me, then that?
#866 [14:05] <mattym> Kanan1, We need the link to check the log before we can help.
#867 [14:07] <Warpig> https://paste.ubuntu.com/
#868 [14:07] <Kanan1> https://paste.ubuntu.com/p/DnscpHtfH7/
#869 [14:07] <mattym> Warpig, Need the full link
#870 [14:07] <mattym> ??> Kanan1 info/mcleaks
#871 [14:07] <Absol> Kanan1: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#872 [14:07] <Absol> Kanan1: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#873 [14:07] <mattym> ??> Kanan1 win/hosts/edit
#874 [14:07] <Absol> Kanan1: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#875 [14:07] <Absol> Kanan1: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#876 [14:08] <Warpig> https://paste.ubuntu.com/p/q4P5YfdtvM/
#877 [14:09] * cailin [webchat@ip72-213-209-213.pn.at.cox.net] has joined #minecrafthelp
#878 [14:09] <cailin> am not receiving email to change password
#879 [14:10] <mattym> cailin, Have you checked any spam/junk mail folders in the email?
#880 [14:10] <mattym> Warpig, Try the following
#881 [14:10] <mattym> ??> Warpig av/adwcleaner
#882 [14:10] <Absol> Warpig: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#883 [14:10] <Absol> Warpig: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#884 [14:11] <cailin> yeah i already checked, it might be possible that i clicked it as spam so i wouldnt get any
#885 [14:11] <cailin> but i thought it would just send it into spam, which it hasn't
#886 [14:11] <mattym> cailin, Are you sure you are using the correct email?
#887 [14:11] <Kanan1> Stop, stop, stop. You are speak Russian?
#888 [14:11] <cailin> yes i only have one email i used, i also can see previous mojang emails that is linked to my account
#889 [14:12] <mattym> Kanan1, No
#890 [14:12] <mattym> cailin, Ok, you will need to contact Mojang support then.
#891 [14:12] <mattym> ??> cailin account/send-email
#892 [14:12] <Absol> cailin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#893 [14:12] <Absol> cailin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#894 [14:12] <Kanan1> Oh, sorry, but i don't speak English is very well
#895 [14:12] <cailin> ty
#896 [14:12] * cailin [webchat@ip72-213-209-213.pn.at.cox.net] has quit. (Client Quit)
#897 [14:14] * Warpig [webchat@cpe-74-134-105-229.kya.res.rr.com] has joined #minecrafthelp
#898 [14:14] <Kanan1> Why i can login in other computer, but can't login in this computer?
#899 [14:14] <Warpig> Back from restart
#900 [14:15] <Kanan1> Computer?
#901 [14:15] <mattym> Kanan1, You need to do what Absol said.
#902 [14:15] <mattym> Warpig, Try running the game again.
#903 [14:15] <Kanan1> I restarted launcher, but don't help me.
#904 [14:16] * John_Cena [webchat@c-24-1-53-160.hsd1.il.comcast.net] has joined #minecrafthelp
#905 [14:16] * Jake [webchat@cpe-76-91-236-95.socal.res.rr.com] has joined #minecrafthelp
#906 [14:16] <Warpig> https://paste.gg/p/anonymous/17a66579291743a6a23a3685a8144430
#907 [14:16] <Warpig> That's what it said this time
#908 [14:16] * Jake is now known as Guest73556
#909 [14:16] <mattym> Warpig, Yeah it still seems something else on the computer is causing an issue. But its not showing up in any of the logs.
#910 [14:16] <Guest73556> What is a Minecraft premium account and how do I know if I have one
#911 [14:17] <mattym> Guest73556, There is really no such thing. People just use the word premium to mean those that have actually bought the game.
#912 [14:17] <Warpig> Do you know what it could be?
#913 [14:17] <Guest73556> I did buy it and I can’t access it
#914 [14:18] <mattym> Warpig, Are you currently on a home internet connection?
#915 [14:18] <Warpig> Yes I am
#916 [14:18] <Kanan1> If i login in tomorrow, can i help me?
#917 [14:18] <Kanan1> mine*
#918 [14:18] <mattym> Kanan1, You need to do the instructions Absol gave you.
#919 [14:18] <mattym> Warpig, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#920 [14:19] <Kanan1> Antivirus is offed
#921 [14:19] <John_Cena> I am having a problem with my account. It says:
#922 [14:19] <John_Cena> "An error occurred while validating your account. Please try to log out and then log back in again." I have tried to log out and log back in but it still wouldn't work. I have a loading screen and it says Validating access token. Please respond shortly Thank you.
#923 [14:19] <mattym> Kanan1, Go back and read the messages Absol gave to you. Not messages meant for someone else.
#924 [14:19] <Warpig> CC Cleaner is all I believe
#925 [14:20] <mattym> Warpig, That should not be an issue.
#926 [14:20] <mattym> John_Cena, What version of the game?
#927 [14:20] <Guest73556> I can’t log into my account even though I bought it
#928 [14:20] <mattym> Guest73556, What does it say when you try to log in?
#929 [14:21] <Guest73556> Wrong password and even when I try resetting it it gives me a whole thing about transferring it to a mojang account or so,ething
#930 [14:21] <Guest73556> its confusing
#931 [14:21] <John_Cena> The one that has recently updated.
#932 [14:22] <mattym> Guest73556, If you have not migrated yet, and don't have the correct password, you will need to contact Mojang.
#933 [14:22] <mattym> ??> Guest73556 account/send-email
#934 [14:22] <Kanan1> Thank you for help me
#935 [14:22] <Absol> Guest73556: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#936 [14:22] <Absol> Guest73556: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#937 [14:22] <mattym> John_Cena, That doesn't narrow it down.
#938 [14:22] <Warpig> I also have a program called AMD Software, I don't really know what that is.
#939 [14:22] <Kanan1> But i don't login in
#940 [14:23] <John_Cena> I don't know what version it is.
#941 [14:23] <mattym> Warpig, Don't think anything in that would be an issue either.
#942 [14:23] <Kanan1> With or without your decisions.
#943 [14:23] * Kanan1 [webchat@host-5.197.151.213.katv1.net] has quit. (Quit: webchat.esper.net)
#944 [14:23] <Guest73556> Are you serious it takes that long?
#945 [14:23] <mattym> Guest73556, Yes
#946 [14:24] <mattym> John_Cena, When you start the game, what version number/s do you see on it?
#947 [14:25] <John_Cena> I don't have it Minecraft installed. I had it installed not to long ago. I did not uninstall it. I don't know what to do know.
#948 [14:25] <mattym> John_Cena, So where exactly are you trying to log in?
#949 [14:25] <John_Cena> on https://my.minecraft.net/en-us/profile/
#950 [14:26] <Warpig> That's really all I have on here. There's other things like MSI Live update and MSI Mystic Light. Otherwise I don't know
#951 [14:26] <mattym> John_Cena, Have you tried logging in on a different browser?
#952 [14:26] <John_Cena> Yes.
#953 [14:27] <John_Cena> Microsoft edge and google.
#954 [14:28] <mattym> ??> John_Cena tools/hjt
#955 [14:28] <Absol> John_Cena: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#956 [14:28] <Absol> John_Cena: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#957 [14:28] <mattym> ??> Warpig win/reinst
#958 [14:29] <Absol> Warpig: You may need to reinstall the locally installed files that Minecraft puts into place.
#959 [14:29] <Absol> Warpig: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#960 [14:29] * Jan9 [webchat@151-252-247-189.dsl.optinet.hr] has joined #minecrafthelp
#961 [14:29] <Jan9> hi
#962 [14:29] <John_Cena> ok
#963 [14:30] <Jan9> I need help migrating my acc
#964 [14:30] <Jan9> i need my old username to do it
#965 [14:33] <mattym> Jan9, check your original confirmation of purchase email. It should say it in there.
#966 [14:34] <Warpig> Did that stuff
#967 [14:34] <Warpig> https://paste.gg/p/anonymous/4400c06de669436a875c32a468bdc4a3
#968 [14:34] <Warpig> Here's what it says now
#969 [14:34] <Jan9> i dont have access to that e mail any more :(
#970 [14:34] <Jan9> can you resend it to me or something?
#971 [14:35] <mattym> Jan9, No, you will need to contact Mojang support.
#972 [14:35] <mattym> ??> Jan9 account/send-email
#973 [14:35] <Absol> Jan9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#974 [14:35] <Absol> Jan9: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#975 [14:35] <Jan9> thank you
#976 [14:36] <mattym> Warpig, it's usually not an issue, but you may need to try temporarily disabling the default Windows firewall and Av(Windows Defender)
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#978 [14:38] <Warpig> That didn't work
#979 [14:39] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#980 [14:39] <mattym> Warpig, do you know if your router has a firewall?
#981 [14:39] <Warpig> I do not
#982 [14:41] <mattym> You may want to try restarting the router.
#983 [14:41] <Warpig> Alright
#984 [14:44] * Warpig [webchat@cpe-74-134-105-229.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#985 [14:44] <Jan9> i got it everything is fixed ty :)
#986 [14:53] * Warpig [webchat@cpe-74-134-105-229.kya.res.rr.com] has joined #minecrafthelp
#987 [14:53] <Warpig> https://paste.gg/p/anonymous/88d562b2ee2e46ba875c5cab5160a05f
#988 [14:54] <Warpig> The newest error code
#989 [14:54] * Jan9 [webchat@151-252-247-189.dsl.optinet.hr] has quit. (Quit: webchat.esper.net)
#990 [14:57] * Fluffkristall [webchat@m90-144-158-97.cust.tele2.se] has joined #minecrafthelp
#991 [14:58] <Fluffkristall> Instaled java on windows 10 laptop but the launcher is just black, so we bought windows 10 starter and try to play to Xbox buth the window just shuts down... Help?
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#996 [15:04] <Shaun> hey i made a lan server to play with someone else in my house and they can not connect
#997 [15:04] * GMC [webchat@99-61-96-30.lightspeed.btrgla.sbcglobal.net] has joined #minecrafthelp
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#999 [15:04] * carlos [webchat@ool-18bf67a5.dyn.optonline.net] has joined #minecrafthelp
#1000 [15:05] <carlos> how can i get a refund
#1001 [15:05] <GMC> when i try to play, I repeatedly receive a not responding message. I hit to report. This has been happening since yesterday.
#1002 [15:05] <Shaun> really
#1003 [15:07] <carlos> i bought minecraft throught mojangs website, but cant play minecraft to play crossplay
#1004 [15:08] <GMC> I bought minecraft through mojang's site as well and have not been able to play.
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#1006 [15:10] * ImLeGendYT [webchat@95.219.142.223] has joined #minecrafthelp
#1007 [15:10] <ImLeGendYT> i cant get reset emails
#1008 [15:10] <carlos> and when i go to microsoft with the same account it makes me buy the game again
#1009 [15:11] <ImLeGendYT> no i have account and i have the email but i cant reset my password
#1010 [15:12] <ImLeGendYT> ineed only the reset email sent to me
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#1012 [15:16] <ImLeGendYT> i want reset my password but Didn't get an email?
#1013 [15:17] <carlos> I'm not the operators, but maybe you used a different email to log in
#1014 [15:17] <ImLeGendYT> but i have mvp+ in hypixel and optifine cape
#1015 [15:17] <ImLeGendYT> and i buy the game 26$
#1016 [15:18] <ImLeGendYT> can i show you my emails ?
#1017 [15:18] * Soup [webchat@c-73-50-129-54.hsd1.il.comcast.net] has joined #minecrafthelp
#1018 [15:19] <Soup> My minecraft keeps on giving the message Java Platform SE Binary has stopped working and only works when I run the newest version of minecraft but I want to use Optifine 1.13.2
#1019 [15:20] * Soup [webchat@c-73-50-129-54.hsd1.il.comcast.net] has quit. (Client Quit)
#1020 [15:21] <ImLeGendYT> okay i will wait the massge get in email
#1021 [15:21] <ImLeGendYT> Bye
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#1023 [15:26] * DieEine_ [webchat@p57AC16B4.dip0.t-ipconnect.de] has joined #minecrafthelp
#1024 [15:27] <DieEine_> hello?
#1025 [15:27] <DieEine_> ehh I need help
#1026 [15:28] <DieEine_> i forgot my password and my email address and now I have no idea what to do
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#1028 [15:32] * CommunistWoof [webchat@ool-44c61756.dyn.optonline.net] has joined #minecrafthelp
#1029 [15:32] <CommunistWoof> why do i crash when starting minecraft?
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#1032 [15:33] <zoomjr85> i need help with my launcher for Windows 10 java
#1033 [15:34] <zoomjr85> for some odd reason it keeps crashing every time i press plau
#1034 [15:34] <zoomjr85> *ply
#1035 [15:34] <zoomjr85> ugh you get it
#1036 [15:34] <zoomjr85> uhm
#1037 [15:34] <zoomjr85> uhm
#1038 [15:35] * zoomjr85 [webchat@cpe-98-145-144-113.natnow.res.rr.com] has left #minecrafthelp
#1039 [15:37] <dom> halp
#1040 [15:37] * Joe [webchat@cpc84771-aztw28-2-0-cust195.18-1.cable.virginm.net] has joined #minecrafthelp
#1041 [15:37] * Joe [webchat@cpc84771-aztw28-2-0-cust195.18-1.cable.virginm.net] has quit. (Client Quit)
#1042 [15:37] <dom> i have an old ass account and i cant even remember what ancient email i used for it
#1043 [15:45] * pj0002 [webchat@static-176-174-46-61.ftth.abo.bbox.fr] has joined #minecrafthelp
#1044 [15:45] <pj0002> Hi
#1045 [15:45] <pj0002> It's normal that I can not change my email address?
#1046 [15:47] * thecosmicwoof [webchat@198.52.190.157] has joined #minecrafthelp
#1047 [15:48] <thecosmicwoof> i m trying to launch mincraft forge but it keeps saying "error Unable to save download. it_it.lang" #minecrafthelp
#1048 [15:49] * Alex102012 [webchat@3.81-166-177.customer.lyse.net] has joined #minecrafthelp
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#1052 [15:58] * zubencio [webchat@205.red-83-47-241.dynamicip.rima-tde.net] has joined #minecrafthelp
#1053 [15:58] <zubencio> hi
#1054 [15:58] * Lol [webchat@142-211-137-186.fibertel.com.ar] has joined #minecrafthelp
#1055 [15:58] <Lol> Hello
#1056 [15:58] <zubencio> Ihi
#1057 [15:58] <Lol> I need help
#1058 [15:59] <zubencio> ok
#1059 [15:59] <Lol> this error appears when i want to open minecraft
#1060 [15:59] <Lol> The game crashed whilst initializing game
#1061 [15:59] <Lol> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1062 [15:59] <Lol> i can enter to minecraft launcher but i cant enter the game
#1063 [16:00] <Lol> any solutions please?
#1064 [16:00] <mattym> ??> Lol win/dxdiag
#1065 [16:00] <Absol> Lol: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1066 [16:00] <Lol> thx
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#1069 [16:08] * Lol [webchat@142-211-137-186.fibertel.com.ar] has left #minecrafthelp
#1070 [16:15] <pj0002> It's normal that I can not change my email address?
#1071 [16:15] <pj0002> "Error! Request denied."Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID. "
#1072 [16:15] <mattym> pj0002, You need to do what it said and contact Mojang.
#1073 [16:15] <pj0002> It's done
#1074 [16:17] * Baktus_79 [~Baktus_@ti0018a400-9071.bb.online.no] has quit. (Quit: Leaving)
#1075 [16:17] * PS11 [webchat@c-71-199-232-244.hsd1.fl.comcast.net] has joined #minecrafthelp
#1076 [16:18] <PS11> yooo so i have this problem where, since 1.14 was released, I can't play minecraft due to an error with starting the game reading "The drivers do not seem to support OpenGL"
#1077 [16:18] <mattym> ??> PS11 win/dxdiag
#1078 [16:18] <Absol> PS11: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1079 [16:18] * RP [webchat@p548D9458.dip0.t-ipconnect.de] has joined #minecrafthelp
#1080 [16:18] * RP [webchat@p548D9458.dip0.t-ipconnect.de] has joined #minecrafthelp
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#1082 [16:19] * Kobold [webchat@d108-173-62-93.abhsia.telus.net] has joined #minecrafthelp
#1083 [16:19] <Kobold> Does anyone know how to fix MC when it suddenly launches and plays super slow
#1084 [16:21] <Kobold> ?
#1085 [16:22] * Kobold [webchat@d108-173-62-93.abhsia.telus.net] has quit. (Client Quit)
#1086 [16:22] <PS11> https://paste.ubuntu.com/p/R383nNC4H6/
#1087 [16:26] <mattym> PS11, Download and Install the file from this page https://www.geforce.com/drivers/results/147184
#1088 [16:27] <PS11> Alright, thanks so much ^o^
#1089 [16:28] <dom> i have an old ass account and i cant even remember what ancient email i used for it
#1090 [16:29] <mattym> ??> dom account/send-email
#1091 [16:29] <Absol> dom: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1092 [16:29] <Absol> dom: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1093 [16:31] <dom> where do i get my transaction id from? i made it in like 2010 i have no idea what email I used
#1094 [16:31] <mattym> ??> dom account/trans-id
#1095 [16:31] <Absol> dom: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1096 [16:32] <dom> yea but every one of these solutons requires me to have the email i purchased it with but i've gone through cycles of emails, am i just fucked?
#1097 [16:32] <Absol> dom: Please keep it civil
#1098 [16:33] <mattym> dom, Those links are all the info we have on the subject.
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#1100 [16:38] * Bobbyboy [webchat@107-196-189-216.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#1101 [16:40] <PS11> yooo just wanted to thank u guys, minecraft works again! it's been like 2 weeks and nowhere else gave me the right solution, thanks y'all
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#1103 [16:41] <Bobbyboy> how to fix io.netty.channel.Abstractchannel$annotatedconnectexception: Connection Timed out: no further information:?
#1104 [16:44] <Lurks> Bobbyboy i dont think there is a fix, means unstable connection somewhere, should resolve
#1105 [16:44] <Bobbyboy> Its been happening for the past 3 months i have no problems joining other servers
#1106 [16:46] <Lurks> Bobbyboy do you know any other people on that server having the same issue?
#1107 [16:46] <Bobbyboy> No just me
#1108 [16:48] <GMC> https://paste.ubuntu.com/p/s9MbnQq8GK/
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#1111 [17:08] <Spoon> Does anybody know why wood plans slightly change their shade sometimes? I'm building a bridge and I noticed that sometimes my plank slabs become slightly darker. If I break them and place them back down they return to normal so I know I'm not using two different types of wood.
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#1114 [17:11] * Jay [webchat@cpe-173-174-170-243.satx.res.rr.com] has joined #minecrafthelp
#1115 [17:11] <Steven> minecraft stops responding when i press the play button and the mojang title comes up, i just bought the java version today
#1116 [17:12] * Jon [webchat@c-73-155-100-153.hsd1.tx.comcast.net] has joined #minecrafthelp
#1117 [17:13] <Jay> Hi, we are trying to download mods from CurseForge but I cant figure out how to run the .jar file. I have downloaded twitch, but when I click on the Minecraft image under the "Mod" tab it says I need to install the game, even though it has already been installed. I purchased it through the Minecraft website though, not twitch
#1118 [17:13] <Jon> I can't sign up for Minecraft Earth, whenever I click on sign-up
#1119 [17:13] <Jon> I am directed to xbox.com for some reason
#1120 [17:15] * Matheus [webchat@230.72.130.177.netcetera.com.br.72.130.177.in-addr.arpa] has joined #minecrafthelp
#1121 [17:16] * Ced [webchat@sbcypq6202w-lp140-02-76-67-48-99.dsl.bell.ca] has joined #minecrafthelp
#1122 [17:16] <Matheus> Hello .. Good night!
#1123 [17:16] <Ced> I cant login to minecraft 1.14.1
#1124 [17:17] * miranda [webchat@108-235-177-119.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1125 [17:18] <Matheus> I wanted to know, where is the verification email from mojang, in the process of registering one, in my email is not because I am going to add an account and the one that I registered do not!
#1126 [17:18] * Steven [webchat@5ad4e638.bb.sky.com] has quit. (Quit: webchat.esper.net)
#1127 [17:18] <miranda> for some reason 1.14.1 isn't loading but the rest are
#1128 [17:18] <Matheus> fala portugues?
#1129 [17:19] <miranda> ??
#1130 [17:19] <Ced> just retry over and over thaths what i did and it worked
#1131 [17:20] <Matheus> Do not speak Portuguese, do you?
#1132 [17:20] <miranda> no
#1133 [17:20] <Matheus> Where does the mojang verification email go? When we register an account
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#1135 [17:22] <Matheus> Are you still there?
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#1138 [17:26] * M6 [webchat@108-235-177-119.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1139 [17:26] <M6> I need help
#1140 [17:27] * Zikera [webchat@bfbee181.virtua.com.br] has joined #minecrafthelp
#1141 [17:27] <M6> anyone there?
#1142 [17:27] <Zikera> Hello guys
#1143 [17:27] <Zikera> can someone help me?
#1144 [17:27] * SansyBaby [webchat@96-40-253-40.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#1145 [17:27] <M6> for some reason it won't let me load 1.14.1 yet all the others work
#1146 [17:27] <SansyBaby> hey im having trouble loading the JAVA edition of Minecraft, what up...
#1147 [17:28] * Zikera [webchat@bfbee181.virtua.com.br] has quit. (Client Quit)
#1148 [17:28] <SansyBaby> hello?
#1149 [17:29] * M6 [webchat@108-235-177-119.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
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#1153 [17:30] <SansyBaby> hey i need help with java edition
#1154 [17:31] <SansyBaby> isw anyone online?
#1155 [17:31] <SansyBaby> hello?
#1156 [17:31] <SansyBaby> help
#1157 [17:32] * SansyBaby [webchat@96-40-253-40.dhcp.eucl.wi.charter.com] has quit. (Client Quit)
#1158 [17:35] * Ebigsby [webchat@162.210.195.164] has joined #minecrafthelp
#1159 [17:36] <Ebigsby> When I try to log on to my Mojang account the website freezez
#1160 [17:36] <Ebigsby> freezes*
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#1162 [17:45] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#1163 [18:07] <Jay> Is there a launcher on the Windows 10 version?
#1164 [18:08] <Jay> 4*9+
#1165 [18:08] * superpowers04 [~superpowe@2600:8805:a100:8c9:7c0c:5d64:f86c:2fd5] has joined #minecrafthelp
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#1170 [18:42] * amahdal is now known as netvor
#1171 [18:42] * Wolfez [webchat@S0106105611906883.vs.shawcable.net] has joined #minecrafthelp
#1172 [18:43] <Wolfez> Hi i'm wondering if i buy a furniture pack in windows ten edition with mine coins will i be able to use the furniture in any worlds like blocks?
#1173 [18:43] * Lord_of_Life_ [~Lord@46.217.156.225] has joined #minecrafthelp
#1174 [18:43] <netvor> hi folks, is it possible to run with openjdk-11 ? I'm trying to do it on Debian 10 (buster, testing) and the launcher freezes with some unhelpful errors
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#1177 [18:44] <mattym> netvor, Its recommended to stick with Java 8. No real reason other versions shouldn't work, other than the game/launcher are not yet designed to.
#1178 [18:45] <netvor> mattym: thanks; I'm not sure I can get 8 on this box, though
#1179 [18:46] <netvor> w8, found this ... https://tecadmin.net/install-java-8-on-debian/
#1180 [18:50] <netvor> umm, doesn't work.. .the PPA seems empty
#1181 [18:52] <mattym> netvor, Cant really offer much help there. The game and launcher are not yet coded with Java versions above 8 in mind, so issues will occur.
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#1183 [19:00] <netvor> mattym: do you know if there is any chance of the code being updated?
#1184 [19:01] <netvor> or any plans?
#1185 [19:01] <netvor> this effectively bricks the game for me ...
#1186 [19:01] <mattym> netvor, Eventually, but I doubt it will happen anytime soon.
#1187 [19:14] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1188 [19:28] * Rick [webchat@c83-248-34-79.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#1189 [19:29] * derpysheep13 [webchat@97-88-56-77.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#1190 [19:30] <derpysheep13> my Minecraft launcher wont open I have windows ten I have uninstalled and reinstalled but will not open my account can be opened from a different computer
#1191 [19:34] <netvor> thanks mattym, anyway.. opened tracker just in case: https://bugs.mojang.com/browse/MC-152309
#1192 [19:35] * Sebaesprox [webchat@r179-24-5-215.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#1193 [19:35] <Sebaesprox> Hola
#1194 [19:35] <Sebaesprox> Perdi mi cuenta
#1195 [19:35] <Sebaesprox> Ocea no puedo acceder a ella
#1196 [19:35] <Sebaesprox> Hello
#1197 [19:35] <Sebaesprox> I forgot my account
#1198 [19:36] <Sebaesprox> i cant acced
#1199 [19:37] <Sebaesprox> Saben que?
#1200 [19:48] * blitzcorsair [webchat@160-3-33-142.cpe.cableone.net] has joined #minecrafthelp
#1201 [19:48] * Luna [webchat@131-150-161-057.res.spectrum.com] has joined #minecrafthelp
#1202 [19:49] <Luna> Hi, I can't figure out how to turn the walking animation of my player back on
#1203 [19:50] <blitzcorsair> hey, um, im having a problem playing minecraft. Everything is normal starting up the launcher, i choose the latest release and attempt to play it. I get the Mojang loading screen, then it crashes and says "Java(TM) Platform SE Binary is not responding, how can i fix this...?
#1204 [19:50] * Adrian [webchat@190.233.191.192] has joined #minecrafthelp
#1205 [19:50] <Adrian> hola
#1206 [19:50] <Adrian> hi
#1207 [19:52] <Adrian> I downladed Minecrat but when I click the botton PLAY, the game says that It could no save my download. How do I fix it?
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#1211 [20:04] * netvor [~amahdal@ip-94-112-133-111.net.upcbroadband.cz] has quit. (Quit: WeeChat 2.4)
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#1213 [20:06] * a_potato [webchat@c-71-229-207-156.hsd1.co.comcast.net] has joined #minecrafthelp
#1214 [20:06] <a_potato> how do i change my acount name
#1215 [20:07] <Deetster283> I keep trying to join my friend's server but get an error that says 'io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information:' and I don't know if it's a problem on my end or his
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#1218 [20:37] * Shadowdawn75_ [webchat@192.208.166.9] has joined #minecrafthelp
#1219 [20:37] <Shadowdawn75_> Hello
#1220 [20:38] <Shadowdawn75_> I can not play Minecraft online on my switch and it says I need to change my account privacy settings how domi
#1221 [20:38] <Shadowdawn75_> how do I do that
#1222 [20:41] * Shadowdawn75_ [webchat@192.208.166.9] has joined #minecrafthelp
#1223 [20:41] <Shadowdawn75_> Hello
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#1226 [21:41] * tim6 [webchat@99-64-101-234.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#1227 [21:42] <MrACME> first time in this IRC. I have an issue with the latest version (linux server) where the first player joins and he world crashes
#1228 [21:43] <MrACME> no mods but latest version (also had same issue on 1.14)
#1229 [21:44] <MrACME> server crash file says "java.lang.OutOfMemoryError: Java heap space"
#1230 [21:44] <tim6> i cant runa world without it crashing within two seconds of being on a new world
#1231 [21:45] <MrACME> yeh same here
#1232 [21:45] <tim6> were having same problems
#1233 [21:46] <MrACME> maybe
#1234 [21:46] <tim6> its happened last update too
#1235 [21:47] <MrACME> I get the following in the server crash file
#1236 [21:49] <MrACME> https://paste.gg/p/anonymous/c573af927a364aa0b1ef081af25d9708
#1237 [21:52] <MrACME> actually full file is here
#1238 [21:52] <MrACME> https://paste.gg/p/anonymous/66c1c2cb840c492e804e919fc826949e
#1239 [21:52] <MrACME> Not sure if anyone can help but it would be appreciated
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#1241 [21:53] * t7fuuoy [webchat@99-64-101-234.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#1242 [21:53] <t7fuuoy> i need help
#1243 [21:54] <t7fuuoy> i cant load a world without it crashing
#1244 [21:58] * Luna [webchat@131-150-161-057.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1245 [21:59] <t7fuuoy> https://paste.gg/p/anonymous/b6d1dd07eece4508be065ee0cb933cac
#1246 [22:00] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#1247 [22:01] <t7fuuoy> https://paste.gg/p/anonymous/b6d1dd07eece4508be065ee0cb933cac
#1248 [22:16] * Silver8 [webchat@ip-99-203-79-195.pools.cgn.spcsdns.net] has joined #minecrafthelp
#1249 [22:17] <Silver8> Hello. So i recently lost access to my account and dont have the code with my purchase how ever i do have emails/verifications of purchases i have made on websites during my minecraft carerer is there any way that i can use those purchases to verify my identity of being the ownwer
#1250 [22:18] <Silver8> By purchases i mean like server ranks/titles and such
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#1253 [22:27] * David [webchat@c-73-110-145-53.hsd1.il.comcast.net] has joined #minecrafthelp
#1254 [22:28] <David> I need help join a buddy's server on Windows 10 edition.
#1255 [22:30] <David> Him and I live in under the same roof. Our other friends are able to join but we can never join each other's. We run on different wifi networks through Ethernet.
#1256 [22:33] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#1257 [22:35] * John_Wick [webchat@186-104-207-88.fibra.movistar.cl] has joined #minecrafthelp
#1258 [22:35] <John_Wick> hi
#1259 [22:35] <John_Wick> anyone there?
#1260 [22:35] <John_Wick> i need help here
#1261 [22:36] <John_Wick> why you taking so long
#1262 [22:36] <MrACME> I suspect people that can help are not online at the moment
#1263 [22:37] <John_Wick> pucha
#1264 [22:37] <John_Wick> can you help me?
#1265 [22:38] <John_Wick> i´ve been here for two hours and nobody came
#1266 [22:38] <John_Wick> excellent service
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#1268 [22:52] * Murkwater [webchat@71-219-194-164.chvl.qwest.net] has joined #minecrafthelp
#1269 [22:55] <Murkwater> Hey, is there anything that can be done about someone hacking my account, converting it to a mojang account and changing the account name besides wait for an email? The website says they are answering issues submitted Apr 1st.
#1270 [22:59] * aimbotavjot [webchat@S0106503955553122.vf.shawcable.net] has joined #minecrafthelp
#1271 [23:00] <aimbotavjot> hi\
#1272 [23:00] <aimbotavjot> refund /minecrafthelp
#1273 [23:01] <aimbotavjot> #minecrafthelp
#1274 [23:01] <aimbotavjot> hi I need a refund mu sister bought thus account without asking thank you!
#1275 [23:04] * HTHUTHJKTIOPHJTOPIJHTUOJHPUTJH [webchat@cpe-173-174-50-88.austin.res.rr.com] has joined #minecrafthelp
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#1278 [23:06] * Mei [webchat@c-71-197-217-234.hsd1.wa.comcast.net] has joined #minecrafthelp
#1279 [23:07] <Mei> The app says it is unable to save the download so what do i do?
#1280 [23:14] * Forge [webchat@162.218.217.99] has joined #minecrafthelp
#1281 [23:15] <Forge> Am I able to get mod help at all? installed forge so I could load some mods on, and now I can't craft anything....recipes are there, but I can't build anything at all. Not sure if you can help with that or not
#1282 [23:16] <Forge> Aaaaand nevermind I guess. I just restarted it...again...and I can craft again. Thanks I guess!
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#1285 [23:31] * coolbro [webchat@ip68-102-26-229.ks.ok.cox.net] has joined #minecrafthelp
#1286 [23:32] <coolbro> I keep getting an error about it being unable to locate the java runtime
#1287 [23:33] <coolbro> I have tried all of the things that people say to do and it still doesn't work
#1288 [23:34] * andyarc [webchat@d173-180-115-148.bchsia.telus.net] has joined #minecrafthelp
#1289 [23:35] * Kanan1 [webchat@host-5.197.151.213.katv1.net] has joined #minecrafthelp
#1290 [23:37] <Kanan1> I couldn't llogin in, because i could'nt connect to server
#1291 [23:37] <andyarc> My game keeps crashing every time I join a game. java(TM) platform se binary is what I get.
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#1293 [23:38] * prsnwhocantshoot [webchat@cpe-70-124-96-211.stx.res.rr.com] has joined #minecrafthelp
#1294 [23:39] <Block1678> Hello?
#1295 [23:39] <coolbro> hello
#1296 [23:39] <andyarc> hello
#1297 [23:39] <Kanan1> Hello
#1298 [23:39] <Kanan1> Please help me
#1299 [23:39] <andyarc> help me
#1300 [23:39] * Block1678 [webchat@120.154.117.210] has quit. (Client Quit)
#1301 [23:40] <coolbro> bro I don't know what to do to fix that sorry
#1302 [23:40] <andyarc> D;
#1303 [23:40] * prsnwhocantshoot [webchat@cpe-70-124-96-211.stx.res.rr.com] has joined #minecrafthelp
#1304 [23:41] <andyarc> My game keeps crashing every time I join a game. java(TM) platform se binary is what I get.
#1305 [23:43] <coolbro> do you have any idea on ow to fix the java runtime error
#1306 [23:44] * coolbro [webchat@ip68-102-26-229.ks.ok.cox.net] has quit. (Quit: webchat.esper.net)
#1307 [23:44] <andyarc> no srry
#1308 [23:45] <Kanan1> I wondered if I bought this game if it does not even let me go.
#1309 [23:46] * prsnwhocantshoot [webchat@cpe-70-124-96-211.stx.res.rr.com] has quit. (Quit: webchat.esper.net)
#1310 [23:47] <Kanan1> Hello? Are you here?
#1311 [23:48] <andyarc> Hello? Is it me youre looking for?
#1312 [23:48] * Meister [webchat@99-4-125-151.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#1313 [23:52] <Meister> I signed up for the minecraft earth beta and I got a code for a skin that came with the sign up. I put the code in over my phone and now I cant find the skin. I retried the code on my computer but it just said "this code has been used."
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