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#2 [00:21] * solorw [webchat@221.147.118.36] has joined #minecrafthelp
#3 [00:21] <solorw> hi my minecraft 1.14.1 is not working
#4 [00:22] <solorw> when i try to launch it it just says not responding
#5 [00:22] <solorw> but when i try open older versions such as 1.14 it works perceftly fine
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#8 [00:50] <nigmishleger> any1 here?
#9 [00:50] <Prepper73> Hello there, I play in a survival world with cheats enabled. My enchanting tabel only gives me the option to enchant at Level 16 at most even if i have 30 Levels or more. There are 16 Bookshelfs around the table. I have noticed that there are very few partice effects flying between the table and the Bookshelfs.
#10 [00:50] <Prepper73> yes im here
#11 [00:51] <nigmishleger> maybe to spaced or not enough spaced
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#13 [00:53] <Prepper73> they are all with 1 block space distance to the table
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#15 [01:14] * Help_Me [webchat@120.29.116.45] has joined #minecrafthelp
#16 [01:14] <Help_Me> hi can i have a refund
#17 [01:14] * Help_Me [webchat@120.29.116.45] has quit. (Client Quit)
#18 [01:15] * Eaglecorps911 [webchat@97.100.220.231] has joined #minecrafthelp
#19 [01:15] <Eaglecorps911> hello, anyone around?
#20 [01:16] <Eaglecorps911> Is this the official channel for help on redeeming an old code that was working before and after migration but seems to be not working anymore?
#21 [01:17] <Eaglecorps911> Because i've tried submitting a ticket and it keeps telling me "system thinks this is spam, please do the captcha below." meanwhile the captcha isnt there, its just a blank white space under that line.
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#23 [01:35] * PFbNkmoLnmb1fgOM [webchat@42.190.206.158] has joined #minecrafthelp
#24 [01:35] <PFbNkmoLnmb1fgOM> THEY SAY PRESS START
#25 [01:36] <PFbNkmoLnmb1fgOM> I PRESS NAD THEY SAY THERES A UNABLE TO DOWNLOAD
#26 [01:38] * PFbNkmoLnmb1fgOM [webchat@42.190.206.158] has quit. (Client Quit)
#27 [01:57] * lofeman [webchat@108-247-246-134.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#28 [01:57] <lofeman> hello?
#29 [01:58] <lofeman> I need help with my minecraft server
#30 [01:58] <lofeman> why cant my friend join?
#31 [01:59] * lofeman [webchat@108-247-246-134.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#32 [02:26] * FlippyTok [webchat@c220-239-249-24.belrs5.nsw.optusnet.com.au] has joined #minecrafthelp
#33 [02:27] <FlippyTok> Haven't Played this game in a while therefore have forgot my login details and the email will not send a forgot password link.
#34 [02:29] * FlippyTok [webchat@c220-239-249-24.belrs5.nsw.optusnet.com.au] has quit. (Client Quit)
#35 [02:29] * Bee [webchat@cpe-174-105-3-238.columbus.res.rr.com] has joined #minecrafthelp
#36 [02:30] <Bee> Uhh howdy, anyone on? I'm not sure if I got the right chat tbh,,
#37 [02:30] <urielsalis> Hi Bee
#38 [02:30] <Bee> Hello! Cool, someone's on.
#39 [02:30] <Bee> Uh, my minecraft has been running fine for like, months now. Was running fine earlier today to.
#40 [02:31] <Bee> But now whenever I try to load the launcher it tells me "Failed to download file. akka-actor_2.11-2.3.3.jar"
#41 [02:31] <urielsalis> ??> Bee tools/hjt
#42 [02:31] <Absol> Bee: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#43 [02:31] <Absol> Bee: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#44 [02:34] <Bee> I hope I did this right: https://paste.ubuntu.com/p/rq6FnTcZTy/
#45 [04:02] <urielsalis> Bee: still here?
#46 [04:03] <urielsalis> Bee: Uninstall Fortinet and relevant knoweldge, to get rid of the last one you also need to run adwcleaner
#47 [04:03] <urielsalis> ??> Bee av/adwcleaner
#48 [04:03] <Absol> Bee: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#49 [04:03] <Absol> Bee: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#51 [04:19] * Lord_of_Life [~Lord@77.28.170.165] has joined #minecrafthelp
#52 [04:21] * Jack [webchat@88.98.242.111.bcube.co.uk] has joined #minecrafthelp
#53 [04:22] <Jack> Hello, I had a Minecraft account years ago before the migration, I bought it under jckdvnprt@me.com , but now can't seem to log in or migrate my account to the new Mojang system
#54 [04:22] * Jack is now known as Guest91345
#55 [04:22] * Guest91345 [webchat@88.98.242.111.bcube.co.uk] has quit. (Client Quit)
#56 [04:48] * Jackson [webchat@115-69-43-11-cpe.spintel.net.au] has joined #minecrafthelp
#57 [04:48] <Jackson> HI,
#58 [04:49] <Jackson> I have an old account which is linked to an email which does no longer operate and i forgot the password so how do i recover the password/reset it?
#59 [04:51] * hon99ai [webchat@117.110.115.243] has joined #minecrafthelp
#60 [04:51] <hon99ai> hello
#61 [04:51] <hon99ai> May I ask you a question?
#62 [04:51] * hon99ai [webchat@117.110.115.243] has quit. (Client Quit)
#63 [04:52] * Bomburn [webchat@89-27-75-133.bb.dnainternet.fi] has joined #minecrafthelp
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#65 [04:53] <Jackson> ^^????
#66 [04:53] <asasas> hey
#67 [04:53] <Jackson> need help
#68 [04:53] <asasas> i delete my account related mojang e-mail
#69 [04:53] <Bomburn> Hey, I'm not getting my password reset email.
#70 [04:54] <asasas> so i can't recieve a email and change my nickname
#71 [04:54] * Jackson [webchat@115-69-43-11-cpe.spintel.net.au] has quit. (Quit: webchat.esper.net)
#72 [04:54] <asasas> please help me
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#78 [06:23] * patch [webchat@124.178.168.102] has joined #minecrafthelp
#79 [06:23] <patch> hello
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#81 [06:25] * beviol [webchat@ip-177-79-77-231.user.vivozap.com.br] has joined #minecrafthelp
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#85 [06:39] * Nemo [webchat@p54AA5143.dip0.t-ipconnect.de] has joined #minecrafthelp
#86 [06:40] * SynexWolf [webchat@193-116-108-185.tpgi.com.au] has joined #minecrafthelp
#87 [06:40] * JamalCrawford [webchat@n175-36-18-252.mrk2.qld.optusnet.com.au] has joined #minecrafthelp
#88 [06:40] <JamalCrawford> Hey guys so I am having migration issues
#89 [06:41] <Nemo> How can I buy Minecraft with cellphone charges?
#90 [06:41] <JamalCrawford> I am trying to migrate and I have my old username, email and password but its still rejecting my ability to migrate, so whats the issue?
#91 [06:42] * JamalCrawford [webchat@n175-36-18-252.mrk2.qld.optusnet.com.au] has quit. (Client Quit)
#92 [06:46] * Nemo [webchat@p54AA5143.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#93 [06:48] <SynexWolf> Hello, I'm playing on a server, but I keep getting the error "Internal Exception: io.netty.handler.codec.DecoderException: Badly compressed packet - size of 70 is below server threshold of 256" or "Internal Exception: io.netty.handler.codec.DecoderException: java.util.zip.DataFormatException: incorrect header check", I'm running minecraft 1.14.1 an
#94 [06:48] <SynexWolf> d have had issues with 1.12.2 before.
#95 [07:04] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#96 [07:10] * Zimone [webchat@lfbn-1-17571-142.w86-254.abo.wanadoo.fr] has joined #minecrafthelp
#97 [07:10] <Zimone> hi
#98 [07:11] * Zimone [webchat@lfbn-1-17571-142.w86-254.abo.wanadoo.fr] has quit. (Client Quit)
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#101 [07:20] * Peter [webchat@78-20-104-225.access.telenet.be] has joined #minecrafthelp
#102 [07:20] * Peter is now known as Guest49499
#103 [07:22] <Guest49499> Hey, I can't login for some reason on the Mincraft official site. I enter my details, press on the "login" button but nothing happens. What could be the problem? Thanks in advance.
#104 [07:28] <Greymagic27> Guest49499, Hey. Let's check for any programs that could be blocking your login:
#105 [07:28] <Greymagic27> ??> Guest49499 tools/hjt
#106 [07:29] <Absol> Guest49499: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#107 [07:29] <Absol> Guest49499: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#108 [07:43] * DDoS_Protection [webchat@81-226-210-147-no174.tbcn.telia.com] has joined #minecrafthelp
#109 [07:43] <DDoS_Protection> https://www.youtube.com/watch?v=DogOrEZR30I
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#112 [07:59] * gav [webchat@nat-form3.choate.edu] has joined #minecrafthelp
#113 [08:01] <gav> I have downloaded Minecraft onto my laptop but any time I press play it crashes. I have tried a lot of things but nothing has worked.
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#115 [08:13] * gav [webchat@nat-form3.choate.edu] has joined #minecrafthelp
#116 [08:14] <gav> when I press play minecraft crashes. What should I do?
#117 [08:15] <Guest49499> I got it working, thanks though! Goodbye
#118 [08:15] * Guest49499 [webchat@78-20-104-225.access.telenet.be] has quit. (Quit: webchat.esper.net)
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#120 [08:20] * gav [webchat@nat-form3.choate.edu] has quit. (Quit: webchat.esper.net)
#121 [08:21] <Charlie> I can't connect to multiplayer servers on Minecraft Java Edition on PC because it says 'Can't Authenticate your Connection', but on other games I can play online perfectly fine
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#123 [08:30] * nock [webchat@host132-2-dynamic.182-80-r.retail.telecomitalia.it] has joined #minecrafthelp
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#125 [08:38] <Fuzzboi> hi, having an presumed technical error in minecraft upon launch. Det game crashes whenever I try to click my way from the menu screen, meaning if I try to click, "play", "Multiplayer", "Realms", or "options", the game crashes. Then I return to the launcher, and get a "Game crash" message box where I can view the crash log, I cant make anything of w
#126 [08:38] <Fuzzboi> hat the log is saying. But after doing a quick research it is said that it is a graphics card problem. I do run a system that meets the requirements, havent had a problem before, and I updated my graphics card yesterday. And the problem occured today for the first time. Does anyone have an solution?
#127 [08:45] <Fuzzboi> #minecrafthelp hi, having an presumed technical error in minecraft upon launch. Det game crashes whenever I try to click my way from the menu screen, meaning if I try to click, "play", "Multiplayer", "Realms", or "options", the game crashes. Then I return to the launcher, and get a "Game crash" message box where I can view the crash log, I cant mak
#128 [08:45] <Fuzzboi> e anything of what the log is saying. But after doing a quick research it is said that it is a graphics card problem. I do run a system that meets the requirements, havent had a problem before, and I updated my graphics card yesterday. And the problem occured today for the first time. Does anyone have an solution?
#129 [08:45] * Jason [webchat@1.32.67.80] has joined #minecrafthelp
#130 [08:45] <Greymagic27> Fuzzboi, Let's take a look at the crash report:
#131 [08:45] <Greymagic27> ??> Fuzzboi launcher/log
#132 [08:45] <Absol> Fuzzboi: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#133 [08:46] <Jason> Hi i have trouble buying Minecraft my card won't go through
#134 [08:46] <Fuzzboi> #minecrafthelp how do i upload the crashlog in to the chat?
#135 [08:46] * SynexWolf [webchat@193-116-108-185.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#136 [08:46] <Greymagic27> Fuzzboi, Follow the link that Absol sent. It will explain how you can send it
#137 [08:46] <urielsalis> Jason: is the card a prepaid card or debit card?
#138 [08:46] <Fuzzboi> #minecrafthelp ait, will do
#139 [08:48] <Jason> i'm using debit card and visa card won't work
#140 [08:51] <Fuzzboi> #Greymagic27 https://paste.ubuntu.com/p/V342PB93hq/
#141 [08:51] * simsim [webchat@35.59.34.95.customer.cdi.no] has joined #minecrafthelp
#142 [08:51] <Fuzzboi> #minecrafthelp dont know how to direct message someone so ill post it again: https://paste.ubuntu.com/p/V342PB93hq/
#143 [08:52] <Greymagic27> Fuzzboi, I can see a lot of openGL errors which points to a driver issue. Let's get a dxdiag and check you have the latest drivers installed:
#144 [08:52] <Greymagic27> ??> Fuzzboi win/dxdiag
#145 [08:52] <urielsalis> Jason: Debit cards are not allowed for international purchases
#146 [08:52] <Absol> Fuzzboi: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#147 [08:52] <urielsalis> Jason: same for prepaid cards
#148 [08:53] <simsim> hi! I play minecraft on my MacBook Pro and when i try to play the newest version of the game (1.14.1) the game crash all the time! And i don't know why! I have the newest verson of java as well! Can you guys pleace help me???
#149 [08:53] <urielsalis> simsim: what version of MacOS are you running?
#150 [08:53] <Jason> ok so what type of card can use?
#151 [08:53] <urielsalis> Jason: a credit card
#152 [08:54] <urielsalis> Jason: calling your bank before just in case, as they might block international purchases
#153 [08:54] <Fuzzboi> #minecrafthelp ait, checking the link now
#154 [08:54] <simsim> MacOS mojave versjon 10.14.4
#155 [08:54] <urielsalis> simsim: .4 has a known issue that broke a lot of opengl games, can you check for updates? .5 is supposed to fix that
#156 [08:55] <simsim> Okay, I will try to find a new update
#157 [08:55] <Jason> ok ty
#158 [08:55] <urielsalis> Jason: debit card might also work depending on your bank, call them first
#159 [08:56] <Fuzzboi> #minecrafthelp heres my dxdiag: https://paste.ubuntu.com/p/zy7T2RQR9d/
#160 [08:57] <Fuzzboi> Greymagic27 https://paste.ubuntu.com/p/zy7T2RQR9d/
#161 [08:58] <Greymagic27> Fuzzboi, You do have the latest driver installed but I'd like you to reinstall this one from scratch by selecting the option 'clean install' when the driver menu loads up: https://www.geforce.com/drivers/results/147182
#162 [08:59] <Fuzzboi> Greymagic27 Aight, I'll do that
#163 [09:00] <Jason> urielsalis ok ty
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#170 [09:19] <Yang> Hello~Actually i using my father's visa card to buy minecraft just now.But it say something is wrong and i very confirm that the data is correct.
#171 [09:19] <Jason> really xD
#172 [09:19] <Yang> you meet the same pro?
#173 [09:20] <Jason> ya
#174 [09:20] <Jason> u forgot i ask u to help me buy
#175 [09:20] <Yang> lol
#176 [09:22] * Yang [webchat@175.141.124.121] has quit. (Quit: webchat.esper.net)
#177 [09:24] * Jason [webchat@1.32.67.80] has quit. (Quit: webchat.esper.net)
#178 [09:41] * proelio [webchat@pD9E07246.dip0.t-ipconnect.de] has joined #minecrafthelp
#179 [09:42] <proelio> Hey, when connected to my second display the game is lagging horribly and not working. The second display starts flickering and the main monitor is very laggy. WHen i disconnect the 1 monitor, it works perfectly, as it works in fullscreen window
#180 [09:43] * jack [webchat@94-213-99-3.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#181 [09:43] * jack is now known as Guest18673
#182 [09:43] <proelio> hello
#183 [09:47] <Guest18673> hello a friend of mine had a minecraft account but he hadn't played on it. but when he tried to login he couln't get in. we searched on the website mcname.com and if we typed his username it showed that his acount wasn't used. so we think his acccount has been deleted or something. could you give us some information what could have happend? gr Jack
#184 [09:47] * proelio [webchat@pD9E07246.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#185 [09:48] <Guest18673> i mean namemc.com
#186 [09:48] * gav [webchat@nat-form3.choate.edu] has joined #minecrafthelp
#187 [09:48] <gav> when I press play minecraft crashes. What should I do?
#188 [09:48] <gav> when I press play minecraft crashes. What should I do?
#189 [09:50] * gav [webchat@nat-form3.choate.edu] has quit. (Client Quit)
#190 [10:07] * Devlin [webchat@p54B063AF.dip0.t-ipconnect.de] has joined #minecrafthelp
#191 [10:07] * saigon [webchat@nat28.merinet.pl] has joined #minecrafthelp
#192 [10:08] <saigon> Hi i can't migrate my account because, i don't remember, by email, and transaction ID
#193 [10:08] <Devlin> I have a Problem with my Accountname, i cant play with them
#194 [10:13] * simsim [webchat@35.59.34.95.customer.cdi.no] has joined #minecrafthelp
#195 [10:14] <simsim> hi! minecraft 1.14.1 doesn't work on my MacBook Pro
#196 [10:17] * simsim [webchat@35.59.34.95.customer.cdi.no] has quit. (Client Quit)
#197 [10:25] * cjbantugan [webchat@180.190.171.30] has joined #minecrafthelp
#198 [10:25] <cjbantugan> please help me for play the minecraft
#199 [10:26] * cjbantugan [webchat@180.190.171.30] has quit. (Client Quit)
#200 [10:33] <Greymagic27> Guest18673, Hey. What's the username?
#201 [10:38] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#202 [10:42] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#203 [10:47] * Bryan [webchat@23-125-138-244.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#204 [10:48] <Bryan> I am not receiving an email verification code when trying to buy the game.
#205 [10:48] * mikkelco [webchat@152.115.55.39] has joined #minecrafthelp
#206 [10:48] * Guest18673 [webchat@94-213-99-3.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
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#208 [10:49] * Bryan [webchat@23-125-138-244.lightspeed.snantx.sbcglobal.net] has left #minecrafthelp
#209 [10:54] <mikkelco> I’ve had trouble migrating from minecraft to mojang. i’ve had my account since 2012 so i dont not have the original email i created my account with, which is needed to provide my transaction id. how do i fix the problem?
#210 [10:55] <Greymagic27> mikkelco, Hey. have you emailed mojang?
#211 [10:55] <mikkelco> yes multiple times
#212 [10:55] <Greymagic27> mikkelco, You'll need to wait for a reply. Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#213 [10:56] <mikkelco> But they have responded
#214 [10:56] <Greymagic27> mikkelco, If they've replied you'll need to follow the steps they gave on the email
#215 [10:56] * xxlunagamer01 [webchat@178-117-166-25.access.telenet.be] has joined #minecrafthelp
#216 [10:56] <mikkelco> they just told me to check the email i dont have acess too
#217 [10:56] <mikkelco> :/
#218 [10:57] <Greymagic27> Explain that you no longer have access to it
#219 [10:57] * xxlunagamer01 [webchat@178-117-166-25.access.telenet.be] has quit. (Client Quit)
#220 [10:57] <mikkelco> yea...
#221 [10:58] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has quit. (Ping timeout: 198 seconds)
#222 [10:59] * GUVNA666 [webchat@cpc1-sotn14-2-0-cust789.15-1.cable.virginm.net] has joined #minecrafthelp
#223 [11:05] <GUVNA666> Hi i cant login to my account, i have tried resetting the password, it always says "Invalid email address or password"
#224 [11:05] <Greymagic27> GUVNA666, Hey. Let's check that nothing is blocking you from logging in. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#225 [11:05] <Greymagic27> ??> GUVNA666 tools/hjt
#226 [11:05] <Absol> GUVNA666: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#227 [11:05] <Absol> GUVNA666: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#228 [11:09] <GUVNA666> https://paste.ubuntu.com/p/jJKDyGwrWJ/
#229 [11:09] <Greymagic27> ??> GUVNA666 av/kaspersky
#230 [11:09] <Absol> GUVNA666: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#231 [11:11] * J4GK1NG [webchat@ip4da1417a.direct-adsl.nl] has joined #minecrafthelp
#232 [11:12] <J4GK1NG> A few days ago i send a mail to mojang about Minecraft for Windows, since I can't download it because it says that the code I got is already used and I still haven't received any message back.
#233 [11:13] <Greymagic27> J4GK1NG, Hey. Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#234 [11:14] * Foxoxy [webchat@78-57-166-120.static.zebra.lt] has joined #minecrafthelp
#235 [11:14] <Foxoxy> yep
#236 [11:14] <Greymagic27> Foxoxy, Hey. What's the issue?
#237 [11:14] <J4GK1NG> Hello?
#238 [11:14] <Foxoxy> cant log into minecraft.net
#239 [11:14] <Greymagic27> Foxoxy, When you try, does it give you any message?
#240 [11:14] * simsim [webchat@35.59.34.95.customer.cdi.no] has joined #minecrafthelp
#241 [11:14] <Foxoxy> no
#242 [11:15] <Greymagic27> J4GK1NG, Hey. Read the message I sent above. It will explain why there's been a delay in reply
#243 [11:15] <Greymagic27> Foxoxy, Let's run a check that nothing is blocking your login. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#244 [11:15] <Greymagic27> ??> Foxoxy tools/hjt
#245 [11:15] <Absol> Foxoxy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#246 [11:15] <Absol> Foxoxy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#247 [11:15] <J4GK1NG> So I won't be helped right now? I have to wait even longer for a reply?
#248 [11:16] <Greymagic27> J4GK1NG, Once they reply to your first email they should reply faster to the ones sent after that
#249 [11:16] * bas [webchat@178-117-166-25.access.telenet.be] has joined #minecrafthelp
#250 [11:17] <J4GK1NG> ok
#251 [11:17] <simsim> Hi! I pay minecraft on my MacBook pro and when i try to play the verson of the game (1.14.1), the game always crash! And i don´t know why. I have the newest update of macOS and the newest update of java.. Can someone help me??
#252 [11:17] * J4GK1NG [webchat@ip4da1417a.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#253 [11:17] <Greymagic27> ??> simsim mac/.minecraft
#254 [11:17] <Absol> simsim: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#255 [11:17] <bas> Dear Sir/Miss i just bought minecraft for my daughter in pre paid card. But the serial number i got doesnt fit? I got 10 numbers and they ask 15numbers
#256 [11:18] <Greymagic27> simsim, See if there is a 'launcher_log.txt' file
#257 [11:18] * itzjeboycombos [webchat@84-26-146-95.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#258 [11:18] <Greymagic27> If there is, send that using paste.ubuntu.com
#259 [11:18] <Greymagic27> bas, Where did you buy the card from?
#260 [11:18] <bas> from the toy shop
#261 [11:18] <bas> fastcard its called
#262 [11:19] <Greymagic27> ??> bas account/payment/scam
#263 [11:19] <Absol> bas: If you bought a gift code from anywhere but mojang.com or Amazon, it is quite likely a scam. Mojang does not give out discounts for purchasing gift codes so there is absolutely no profit to be made. Additionally, it is against the Minecraft EULA for accounts to be resold; buying accounts online means that you risk your account being terminated.
#264 [11:19] <Absol> bas: DO NOT purchase Minecraft from any sites other than minecraft.net, mojang.com or Amazon. Mojang is NOT responsible for payments not made directly to Mojang.
#265 [11:19] <itzjeboycombos> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL. Wie heeft de oplossing hiervoor?
#266 [11:19] <Foxoxy> https://paste.ubuntu.com/p/37PzzKWNkf
#267 [11:20] <Greymagic27> itzjeboycombos, That's a driver issue. Let's check that you have the latest driver installed:
#268 [11:20] <bas> It is bought from a official toy store so its leged
#269 [11:20] <Greymagic27> ??> itzjeboycombos win/dxdiag
#270 [11:20] <Absol> itzjeboycombos: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#271 [11:20] <Greymagic27> ??> Foxoxy info/mcleaks
#272 [11:20] <Absol> Foxoxy: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#273 [11:20] <Absol> Foxoxy: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#274 [11:20] <Greymagic27> ??> Foxoxy win/hosts/edit
#275 [11:20] <Absol> Foxoxy: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#276 [11:20] <Absol> Foxoxy: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#277 [11:20] * simsim [webchat@35.59.34.95.customer.cdi.no] has quit. (Quit: webchat.esper.net)
#278 [11:21] * bas [webchat@178-117-166-25.access.telenet.be] has quit. (Client Quit)
#279 [11:22] * simsim [webchat@35.59.34.95.customer.cdi.no] has joined #minecrafthelp
#280 [11:22] * JoeD [webchat@cpe-76-183-116-252.tx.res.rr.com] has joined #minecrafthelp
#281 [11:22] <simsim> I have the launcher_log.txt file, but the game still crash
#282 [11:23] <Foxoxy> what after that?
#283 [11:23] <Greymagic27> simsim, Can you send the launcher_log.txt file using https://paste.ubuntu.com please
#284 [11:23] <Greymagic27> Foxoxy, Make sure to change your password then try launching the game
#285 [11:24] <Foxoxy> that wasnt exactly i was talking about
#286 [11:24] <Foxoxy> i havent bought the game yet
#287 [11:24] <Foxoxy> and im trying to
#288 [11:24] <Foxoxy> but i cant log in the minecraft.net website
#289 [11:24] <Greymagic27> Foxoxy, Try to log into the website now
#290 [11:24] <JoeD> I just upgraded after a long absence. Running single player. I cannot leave the minecart. Settings has Space to jump, I tried both Autojump on and off. I cannot hit the minecart with any tool, it just hits the object beyond the cart (ground, rail line, etc.
#291 [11:24] <simsim> i don't know how to do it
#292 [11:24] <Foxoxy> same thing
#293 [11:25] <Foxoxy> oh
#294 [11:25] <Greymagic27> Foxoxy, Try to login to the website now
#295 [11:25] <Greymagic27> JoeD, When was your world created? On what version?
#296 [11:25] <Foxoxy> ok i logged in
#297 [11:26] <simsim> The new version still crash on my MacBook pro
#298 [11:26] <Foxoxy> Thank you for the help
#299 [11:26] <Greymagic27> simsim, You need to send the contents of your launcher_log.txt using paste.ubuntu.com
#300 [11:26] <JoeD> Long ago. Maybe 5-8 years ago originally? Maybe even longer.
#301 [11:26] <Greymagic27> Foxoxy, No problem. Don't use mcleaks again
#302 [11:26] <Foxoxy> yeah no problem
#303 [11:26] <Greymagic27> JoeD, That's most likely the reason. Many things can break between version upgrades
#304 [11:27] * GUVNA666 [webchat@cpc1-sotn14-2-0-cust789.15-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#305 [11:27] * Foxoxy [webchat@78-57-166-120.static.zebra.lt] has quit. (Quit: webchat.esper.net)
#306 [11:27] <simsim> i have send it now
#307 [11:27] <Greymagic27> simsim, Can you send the URL you now have?
#308 [11:28] <simsim> i have just send a message, i don't know how to use it
#309 [11:28] <JoeD> Is there a fix? I had a VERY elaborate world and I'd like to re-visit it, but hate being restricted to where my minecart trails run
#310 [11:28] <Greymagic27> ??> simsim paste
#311 [11:28] <Absol> simsim: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#312 [11:29] <simsim> Paste from simsim game crash at Mon, 20 May 2019 16:27:28 +0000
#313 [11:29] <Greymagic27> JoeD, If you have access to cheats you can try going into spectator then out, that would get you out of your minecart
#314 [11:29] <simsim> this one?
#315 [11:29] <Greymagic27> simsim, Mhm, send the link. It should look something like this: https://paste.ubuntu.com/p/3Pw8TshTDa/
#316 [11:30] <simsim> https://paste.ubuntu.com/p/WMH3yK8WPG/
#317 [11:30] * Lamper [webchat@p5DFE2298.dip0.t-ipconnect.de] has joined #minecrafthelp
#318 [11:30] <simsim> this one??
#319 [11:30] <JoeD> Please give me step-by-step for going into spectator. I know I had cheats enabled, but don't recall how to use them.
#320 [11:30] <Greymagic27> ./gamemode [player name] spectator
#321 [11:30] <Greymagic27> simsim, Perfect. One moment
#322 [11:31] <simsim> okay! thank you
#323 [11:31] <Greymagic27> simsim, I can't see any errors there and I'm not that experienced with macs. Would you mind waiting for a more experienced volunteer to come online who knows more about macs?
#324 [11:32] <simsim> well if i don't have to wait hours
#325 [11:32] * Shthe1 [webchat@c-73-139-253-132.hsd1.fl.comcast.net] has joined #minecrafthelp
#326 [11:34] <simsim> when will he/she help me? sorry if i spam
#327 [11:34] <Greymagic27> simsim, As we're all volunteers I don't know an exact time. Hopefully someone logs on in the next few minutes though
#328 [11:35] <JoeD> I got spectator mode. Now I'm in the air (which button is down?). What is the off command?
#329 [11:36] <simsim> Okay, should i contact Mojang, if no one comes? who know mac?
#330 [11:36] <Greymagic27> JoeD, It's shift to go down. To get out do /gamemode [player name] survival
#331 [11:36] <Greymagic27> simsim, Mojang only deals with account issues and won't be able to help
#332 [11:37] <simsim> oh, okay. When i wait here for some minutes
#333 [11:37] * Shthe1 [webchat@c-73-139-253-132.hsd1.fl.comcast.net] has quit. (Client Quit)
#334 [11:38] <JoeD> TY TY TY Greymagic27 It worked!
#335 [11:38] <Greymagic27> JoeD, No problem. Enjoy playing!
#336 [11:38] <JoeD> I bet I will !!!
#337 [11:40] <simsim> is there some MacOS experts here now? hahah
#338 [11:41] * bas [webchat@178-117-166-25.access.telenet.be] has joined #minecrafthelp
#339 [11:41] <Lamper> Hello guys im having a problem with minecraft. if you could help me i would be very thankfulhttps://paste.gg/p/anonymous/4091ac5219074d9f8ac8889ec2d21f50
#340 [11:42] * bas [webchat@178-117-166-25.access.telenet.be] has quit. (Client Quit)
#341 [11:42] <Greymagic27> Lamper, Hey. Have you emailed mojang about the problem?
#342 [11:42] <Lamper> last weekend but it wasnt very detailed because i wrote it in a hurry
#343 [11:42] <Greymagic27> Lamper, You'll need to wait for their reply. Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#344 [11:43] <Lamper> i just wanted to check anywhere if anybody has the same problem
#345 [11:43] * bas [webchat@178-117-166-25.access.telenet.be] has joined #minecrafthelp
#346 [11:43] <simsim> Lamper, do you play on MacBook?
#347 [11:43] <Lamper> no pc
#348 [11:43] <simsim> oh okay
#349 [11:43] * bas [webchat@178-117-166-25.access.telenet.be] has quit. (Client Quit)
#350 [11:44] <urielsalis> Lamper, if a friend bought it for you then its not your account
#351 [11:44] <urielsalis> Lamper, its your friend's account
#352 [11:44] * bas [webchat@178-117-166-25.access.telenet.be] has joined #minecrafthelp
#353 [11:45] <Lamper> urielsalis back then i didnt know how and where to buy it so i gave him the money and he gave me the account
#354 [11:45] <urielsalis> Lamper, your friend has to contact Mojang to get it back
#355 [11:45] * bas [webchat@178-117-166-25.access.telenet.be] has quit. (Client Quit)
#356 [11:46] <simsim> is there some MacOS experts here now? hahah
#357 [11:46] <Lamper> urielsalis damn i have no contact to him
#358 [11:47] <urielsalis> simsim, what version of MacOS you have?
#359 [11:47] <simsim> 10.14.5
#360 [11:52] * trudov [webchat@c-67-166-246-144.hsd1.ga.comcast.net] has joined #minecrafthelp
#361 [11:53] * trudov [webchat@c-67-166-246-144.hsd1.ga.comcast.net] has quit. (Client Quit)
#362 [11:53] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#363 [11:56] * kdevlin525 [webchat@c-68-81-207-196.hsd1.pa.comcast.net] has joined #minecrafthelp
#364 [11:57] <kdevlin525> I just downloaded Minecraft for my Mac and it says there's no launcher plugin. Am I missing something?
#365 [11:58] * drakenkiller99 [webchat@78-21-116-176.access.telenet.be] has joined #minecrafthelp
#366 [12:00] <drakenkiller99> hay i buy the game minecraft but after a long time searche i have see that i have bought the game so can i have my money back from the last transaction? sorry my english is not so good
#367 [12:01] * simsim [webchat@35.59.34.95.customer.cdi.no] has quit. (Quit: webchat.esper.net)
#368 [12:01] <drakenkiller99> i send also a email a few days back
#369 [12:02] * skraa3 [webchat@user-5-173-144-185.play-internet.pl] has joined #minecrafthelp
#370 [12:02] <skraa3> hello
#371 [12:02] * Meranico [webchat@dyndsl-080-228-186-019.ewe-ip-backbone.de] has joined #minecrafthelp
#372 [12:03] <Meranico> Hello! I have trouble logging into my Mojang Account, but I can log in on Minecraft.net
#373 [12:05] * drakenkiller99 [webchat@78-21-116-176.access.telenet.be] has quit. (Quit: webchat.esper.net)
#374 [12:05] <skraa3> I can not log in to mojangu and it does not take me to any website
#375 [12:08] * kdevlin525 [webchat@c-68-81-207-196.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#376 [12:10] * JoaquinJ [webchat@201.186.80.187] has joined #minecrafthelp
#377 [12:13] * Dzoni [webchat@185.65.230.173] has joined #minecrafthelp
#378 [12:13] <Dzoni> hello
#379 [12:14] <Dzoni> i cant log into my minecraft.net or my minecraft launcher
#380 [12:14] <Meranico> Dzoni: I am not a supporter here, but have you checked your mail address and password? Maybe a typo or something?
#381 [12:15] <Dzoni> nope everything is fine
#382 [12:15] <Dzoni> resetthe password like 5 times
#383 [12:15] <Dzoni> email is fine
#384 [12:15] <Dzoni> just wont let me log in
#385 [12:15] <Meranico> Hm, too bad. :(
#386 [12:15] <Dzoni> and my minecraft.net login button isnt working it just stays gray
#387 [12:15] <Dzoni> ik i just bought the game
#388 [12:15] <Dzoni> was excited to finally have a premium account
#389 [12:16] <Meranico> There is also Mojang.com
#390 [12:16] <Dzoni> i can log in to that
#391 [12:16] <Dzoni> just not my minecraft
#392 [12:16] <Meranico> But that won't fix your problem, of course.
#393 [12:17] <Meranico> Strange. I can log into Minecraft and Minecraft.net, but not into Mjoang.com
#394 [12:17] <Dzoni> yeah :(
#395 [12:17] <Dzoni> idk maybe its my computers fault
#396 [12:17] <Meranico> When did you buy the game?
#397 [12:17] <Dzoni> 3-4 daysago
#398 [12:17] <Dzoni> been trying everything
#399 [12:17] <Dzoni> waiting,resetting all of it
#400 [12:17] <Meranico> Hm, okay. If it was minutes ago, I'd just say waiting, but that is bad, yeah.
#401 [12:18] <Meranico> You bought the Java Edition, correct?
#402 [12:18] <Meranico> Or Bedrock?
#403 [12:18] <Dzoni> yup
#404 [12:18] <Dzoni> java
#405 [12:19] <Dzoni> updated my java and all
#406 [12:19] <Meranico> Did you download the installer or do you use Minecraft.exe?
#407 [12:19] <Dzoni> installer
#408 [12:19] <Meranico> Maybe try Minecraft.exe
#409 [12:20] <Meranico> Wait, let me search for the link.
#410 [12:20] <Dzoni> was just about to ask you that
#411 [12:20] <Meranico> What is your main language?
#412 [12:20] <Dzoni> croatian but i speak english fluently
#413 [12:21] <Meranico> https://www.minecraft.net/en-us/download/alternative/
#414 [12:21] <Dzoni> thanks
#415 [12:21] <Meranico> The second link is Minecraft.exe
#416 [12:21] <Meranico> Put it in a new directory and start it.
#417 [12:21] <Meranico> Hopefully it works!
#418 [12:22] <urielsalis> ??> Dzoni tools/hjt
#419 [12:22] <Absol> Dzoni: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#420 [12:22] <Absol> Dzoni: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#421 [12:22] <urielsalis> ??> Meranico tools/hjt
#422 [12:22] <Absol> Meranico: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#423 [12:22] <Absol> Meranico: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#424 [12:23] <skraa3> knows someone how to fix a mistake because when I click on the login button is gray and nothing happens
#425 [12:24] <Dzoni> https://paste.ubuntu.com/p/67T3fC78X9/
#426 [12:24] <Dzoni> urielsalis
#427 [12:24] <Dzoni> here
#428 [12:24] <urielsalis> ??> skraa3 tools/hjt
#429 [12:24] <Absol> skraa3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#430 [12:24] <Absol> skraa3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#431 [12:24] <urielsalis> ??> Dzoni info/mcleaks
#432 [12:24] <Absol> Dzoni: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#433 [12:24] <Absol> Dzoni: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#434 [12:24] <urielsalis> ??> Dzoni win/hosts/edit\
#435 [12:24] <urielsalis> ??> Dzoni win/hosts/edit
#436 [12:24] <Absol> Dzoni: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#437 [12:24] <Absol> Dzoni: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#438 [12:25] <Dzoni> urielsalis i got some ip addresses in the notepad
#439 [12:26] <urielsalis> Dzoni, delete those lines
#440 [12:26] <Dzoni> after i opened the thing
#441 [12:26] <Dzoni> ok now what
#442 [12:26] <urielsalis> ??> Dzoni info/mcleaks
#443 [12:26] <Absol> Dzoni: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#444 [12:26] <Absol> Dzoni: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#445 [12:26] <Meranico> @absol urielsalis https://paste.ubuntu.com/p/RbTtnJvgx2/
#446 [12:27] <Dzoni> how do i find them to remove the mcleaks tool?
#447 [12:27] <urielsalis> Meranico, are you connected through a VPN or VNC?
#448 [12:27] <Meranico> Nope.
#449 [12:27] <urielsalis> ??> Meranico login/throttle
#450 [12:27] <Absol> Meranico: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#451 [12:27] <Absol> Meranico: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#452 [12:28] <Dzoni> where can i find my mcleaks stuff so i can delete it
#453 [12:28] <Dzoni> i searched for it but no sign of anything
#454 [12:28] <Dzoni> i did install it before
#455 [12:28] <skraa3> skraa3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#456 [12:28] <Meranico> Why was I throttled at all? Password and Email address were 100 % correct all tries.
#457 [12:29] <skraa3> wie ktoś jak naprawić
#458 [12:29] <skraa3> ten błąd bo jak klikam z informacją o stanie się szary i nic sie nie dzieje
#459 [12:29] <urielsalis> ??> skraa3 lang/en
#460 [12:29] <Absol> skraa3: We only speak English here. However, you may, if you wish, try using a translator, such as https://translate.google.com/#auto/en
#461 [12:29] <skraa3> knows how to fix
#462 [12:29] <skraa3> this mistake because when I click on the information about it will turn gray and nothing happens
#463 [12:30] <urielsalis> ??> skraa3 tools/hjt
#464 [12:30] <Absol> skraa3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#465 [12:30] <Absol> skraa3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#466 [12:30] <skraa3> and what is the app ???
#467 [12:35] <Meranico> urielsalis: Also I can log in to Minecraft.net and Minecraft itself via Minecraft.exe. Is throttling still likely in this case?
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#471 [12:41] * JoaquinJ [webchat@201.186.80.187] has quit. (Quit: webchat.esper.net)
#472 [12:43] <Dzoni> urielsalis i did everything u said but the button is still gray
#473 [12:44] <Dzoni> and i still cant log in
#474 [12:44] <urielsalis> ??> Dzoni tools/hjt
#475 [12:44] <Absol> Dzoni: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#476 [12:44] <Absol> Dzoni: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#477 [12:44] <urielsalis> Dzoni, make a new one
#478 [12:46] <Dzoni> wdym make a new one?
#479 [12:46] <Dzoni> a new scan?
#480 [12:46] <Meranico> Make a new log file.
#481 [12:46] <Dzoni> oh
#482 [12:47] <Dzoni> https://paste.ubuntu.com/p/rsRgPKHHBS/
#483 [12:48] <urielsalis> Dzoni, mcleaks is still there
#484 [12:48] <urielsalis> Dzoni, did you save the changes to the host file?
#485 [12:48] <Meranico> In your hosts file are still two lines for Mojang services: O1 - Hosts: 94.23.155.247 authserver.mojang.com
#486 [12:48] <Meranico> O1 - Hosts: 94.23.155.247 sessionserver.mojang.com
#487 [12:49] <Meranico> You need to delete them and then save the hosts file.
#488 [12:49] <Dzoni> oh wait
#489 [12:49] <Dzoni> ooooh
#490 [12:50] <Meranico> %windir%\System32\drivers\etc\hosts is the file.
#491 [12:50] * april [webchat@209.6.175.90] has joined #minecrafthelp
#492 [12:51] <Dzoni> https://paste.ubuntu.com/p/RDSyGwf2wt/
#493 [12:51] <Dzoni> how about now?
#494 [12:51] <Meranico> Can you log in now?
#495 [12:52] * psz [webchat@c-73-97-148-50.hsd1.wa.comcast.net] has joined #minecrafthelp
#496 [12:52] <Dzoni> 1 sec
#497 [12:52] <Dzoni> OIII
#498 [12:52] <Dzoni> Wait i logged in to minecraft.net
#499 [12:52] <Dzoni> lets see if it will let me on the launcher
#500 [12:52] <Meranico> Still a good start.
#501 [12:52] <april> https://paste.gg/p/anonymous/aa7a80682ef644ba94b9ab1e5eab0f8c
#502 [12:52] <Dzoni> very good
#503 [12:52] <Dzoni> very good
#504 [12:52] * psz [webchat@c-73-97-148-50.hsd1.wa.comcast.net] has left #minecrafthelp
#505 [12:53] <Dzoni> AYYY
#506 [12:53] <Meranico> So it works, Dzoni? Nice!
#507 [12:53] <Dzoni> yess
#508 [12:53] <Dzoni> thank you
#509 [12:53] <Meranico> Have fun with the game!
#510 [12:53] <Dzoni> both of you :D
#511 [12:53] <Dzoni> thanks i hope your problem gets resolved as well
#512 [12:53] <Dzoni> take care
#513 [12:53] <Meranico> You too!
#514 [12:54] <april> Can anyone help?
#515 [12:54] <april> https://paste.gg/p/anonymous/aa7a80682ef644ba94b9ab1e5eab0f8c
#516 [12:54] <Meranico> The URL is fine.
#517 [12:54] <Meranico> Something is blocking the connection on your end.
#518 [12:55] <urielsalis> ??> april tools/hjt
#519 [12:55] <Absol> april: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#520 [12:55] <Absol> april: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#521 [12:55] <Lurks> welp
#522 [12:55] <Lurks> does hjt work on mac? april is mac user
#523 [12:55] <Meranico> If they don't want the help. :O
#524 [12:56] <urielsalis> Lurks, it doesnt
#525 [12:56] <Meranico> If I had to guess they are using a VPN or have changed stuff in the hosts equivalent of their Mac.
#526 [12:57] <Meranico> Error 105 means that the DNS could not resolve the name, so it wasn't able to get the IP to the link.
#527 [12:59] <Meranico> And I found my problem.
#528 [12:59] <Meranico> Mojang.com is using Recaptcha in the background to check for auto-logins. My Scriptblocker did now know. :>
#529 [13:00] <Meranico> But the error message is utter crap. Wrong mail or password. That's not even close to what is happening. :<
#530 [13:01] <urielsalis> Meranico, thats to confuse bots
#531 [13:01] <Meranico> Okay, I laughed.
#532 [13:01] <Meranico> Thanks for your help regardless.
#533 [13:02] <Meranico> At least I changed my password now and my account should be safer. ;D
#534 [13:02] <Meranico> Have a nice day everyone.
#535 [13:02] * Meranico [webchat@dyndsl-080-228-186-019.ewe-ip-backbone.de] has quit. (Quit: webchat.esper.net)
#536 [13:05] * prism [webchat@ip4da2a8d6.direct-adsl.nl] has joined #minecrafthelp
#537 [13:06] <prism> My messages arent reaching my friends online can someone help
#538 [13:06] <prism> I send them but they cant see them
#539 [13:07] * prism [webchat@ip4da2a8d6.direct-adsl.nl] has quit. (Client Quit)
#540 [13:09] * Prism [webchat@ip4da2a8d6.direct-adsl.nl] has joined #minecrafthelp
#541 [13:09] <Prism> I send my messages but no one can see them. Whats wrong?
#542 [13:10] <Prism> I think i havent broke any rules
#543 [13:17] * Georox [webchat@p2E556C40.dip0.t-ipconnect.de] has joined #minecrafthelp
#544 [13:19] <Georox> Hey, I got a problem with my game.. It keeps crashing after a few minutes of playing and im send back to the launcher. When I want to launch the game again the game even crashes while launching. I cant enjoy this game interrupted since the new V&P update.
#545 [13:20] <Georox> Any ideas on how to fix this?
#546 [13:24] <Lurks> Georox do you get a crash report?
#547 [13:25] <Georox> A crash report can be shown just when he launcher crashed after another try tho lauch the game
#548 [13:25] * skraa3 [webchat@user-5-173-144-185.play-internet.pl] has joined #minecrafthelp
#549 [13:26] * skraa3 [webchat@user-5-173-144-185.play-internet.pl] has quit. (Client Quit)
#550 [13:27] <Georox> When the game crashes it just says "An unexpected error has occured"
#551 [13:28] <Georox> "The game crashed whilst initializing game
#552 [13:28] <Georox> The game crashed whilst initializing game
#553 [13:28] <Georox> Error: java.lang.UnsatisfiedLinkError: Failed to locate library: lwjgl_stb.dll"
#554 [13:29] * Rohlatko [webchat@host-81-200-57-132.ip.nej.cz] has joined #minecrafthelp
#555 [13:31] <Rohlatko> Hello! I have a problem with running Minecraft 1.13 and higher...The problem is that when i join a server or a world the game crashes
#556 [13:32] <Lurks> Georox im not quite sure what to do, you'll have to wait for other volunteer, those with "+" or "@" before there name can help you farther, you might have to ask again about your issue, if they didn't see it
#557 [13:33] <Georox> Lurks alright.. Thank you anyways for sparing some time to help
#558 [13:33] <Lurks> Rohlatko do you get crash with "more detail" button?
#559 [13:35] <Rohlatko> nope, the game froze, after i pressed home button the whole screen turned white and there was an error sign saying Java(TM) Platform SE binary is not responding
#560 [13:38] <Lurks> Rohlatko most likely viruses are the cause, have a clean out, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#561 [13:38] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#562 [13:39] * aufyy [webchat@afke96.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#563 [13:39] <aufyy> Hi is there any dev?
#564 [13:40] <aufyy> or auccount managment moderator
#565 [13:40] <aufyy> account*
#566 [13:41] <Lurks> aufyy this place is volunteers, who put in time to help others with issue, we don't have access to accounts
#567 [13:41] <aufyy> how can i change birthdate of my account? I just got account as present
#568 [13:42] * Rohlatko [webchat@host-81-200-57-132.ip.nej.cz] has quit. (Quit: webchat.esper.net)
#569 [13:44] <Lurks> aufyy i don't think you can change it
#570 [13:45] * Josh0 [webchat@mobile-107-77-192-64.mobile.att.net] has joined #minecrafthelp
#571 [13:45] <Josh0> Im trying to play on version 1.12.2 and it keeps crashing.
#572 [13:46] <Josh0> https://paste.ubuntu.com/p/DvRRBJdxZW/
#573 [13:46] <Josh0> The game crashed whilst unexpected error
#574 [13:46] <Josh0> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#575 [13:48] <aufyy> try to install latest gpu drivers
#576 [13:48] * Steve [webchat@c-73-160-52-100.hsd1.nj.comcast.net] has joined #minecrafthelp
#577 [13:48] <Josh0> the drivers were updated about a week ago
#578 [13:49] <Steve> It says Unable to save download. idle3.ogg what do i do :( like idc if i dont save it
#579 [13:49] <Lurks> Josh0 the date show about 1month ago
#580 [13:49] <Josh0> really?
#581 [13:49] <Josh0> bruh
#582 [13:49] <Josh0> hold on
#583 [13:49] <Lurks> Steve If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#584 [13:50] * Rohlatko [webchat@host-81-200-57-132.ip.nej.cz] has joined #minecrafthelp
#585 [13:50] <Rohlatko> ok, i'm back
#586 [13:51] <Lurks> Rohlatko welcome back, try launching the game and entering the world
#587 [13:53] * Steve [webchat@c-73-160-52-100.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#588 [13:55] * MrACME [webchat@124-169-101-28.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#589 [13:55] <Rohlatko> it keeps on crashing
#590 [13:56] * Kim [webchat@ool-18bb63c0.dyn.optonline.net] has joined #minecrafthelp
#591 [13:56] <Kim> I cant get my payment to work for Realms Sub
#592 [13:56] <Kim> I have tried 2 different payments and they both dontw ork
#593 [13:56] <Lurks> Rohlatko might be your system is unable to support he latest veresion, could give it a try and update your drivers, CPU/GPU
#594 [13:57] <Kim> I just updated my drivers yesterday :/
#595 [13:57] <Rohlatko> yeah...that may be impossible...only drivers that work are the ones that came with the computer
#596 [13:58] <Lurks> Kim that message wasn't for you, i'm not sure why payment isn't going through, you'll have to wait for other volunteer
#597 [13:58] <Kim> ok thank you
#598 [14:01] * aufyy [webchat@afke96.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#599 [14:04] * Georox [webchat@p2E556C40.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#600 [14:05] * Zackary_D [webchat@c-66-229-209-130.hsd1.fl.comcast.net] has joined #minecrafthelp
#601 [14:05] <Zackary_D> hello, I need assistance with adding minecraft coins to my kids account
#602 [14:07] * Josh0 [webchat@mobile-107-77-192-64.mobile.att.net] has quit. (Quit: webchat.esper.net)
#603 [14:10] * TBNRplays [webchat@toroon2938w-lp130-01-142-112-189-8.dsl.bell.ca] has joined #minecrafthelp
#604 [14:10] <TBNRplays> Hello
#605 [14:11] <TBNRplays> My account was comprimised and i dont know why. I need another email for it so i can change my password
#606 [14:12] * TBNRplays [webchat@toroon2938w-lp130-01-142-112-189-8.dsl.bell.ca] has quit. (Client Quit)
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#609 [14:23] * aplouffe [webchat@modemcable156.126-58-74.mc.videotron.ca] has joined #minecrafthelp
#610 [14:24] <aplouffe> Hi, I bought the game back in 2013, now I want to come bnack but they ask me to buy again the game... what am I missing ?
#611 [14:27] <aplouffe> anyone can help ?
#612 [14:32] <Lurks> aplouffe do you see your game purchase and username in account.mojang.com/me ?
#613 [14:32] <aplouffe> it only says : My Gift Codes
#614 [14:32] <aplouffe> Redeem Gift Code or Prepaid Card
#615 [14:38] <Rohlatko> any ideas what else i could do except updating drivers? only the factory ones are working
#616 [14:39] <Lurks> aplouffe did you migrate your account to mojang?
#617 [14:39] <aplouffe> seems i need my old username
#618 [14:39] <aplouffe> so not sure
#619 [14:40] <Lurks> Rohlatko you'll have to buy a better hardware or new system or play older version
#620 [14:40] <Rohlatko> well ****
#621 [14:41] <Lurks> aplouffe you'll need to contact mojang support with transaction ID/gift code to get your information
#622 [14:42] <Rohlatko> Thanks for the help..too bad i can't do anything else except buying new pc
#623 [14:42] <aplouffe> I just did... they say they are currently replying to apr. 1st cases
#624 [14:43] <Lurks> aplouffe ok, you'll have to wait
#625 [14:43] <aplouffe> i guess so
#626 [14:43] <aplouffe> thanks
#627 [14:50] * Rohlatko [webchat@host-81-200-57-132.ip.nej.cz] has quit. (Quit: webchat.esper.net)
#628 [14:51] <Kim> Anyone able to help me figure out why it wont let me purchase realms Sub?
#629 [15:02] * jp23112002 [webchat@78-23-109-45.access.telenet.be] has joined #minecrafthelp
#630 [15:03] <jp23112002> Is there anybody that can help me with my account that is gone
#631 [15:04] <jp23112002> Because I cannot afford to wait a month on a mail. Because I play it for a living and I've build up a huge career in this game
#632 [15:09] * bubba [webchat@ip70-188-112-220.lf.br.cox.net] has joined #minecrafthelp
#633 [15:09] <bubba> hello
#634 [15:10] <bubba> need help
#635 [15:10] * Georox [webchat@p2E556C40.dip0.t-ipconnect.de] has joined #minecrafthelp
#636 [15:10] <Georox> Hey, I got a problem with my game.. It keeps crashing after a few minutes of playing and im send back to the launcher. When I want to launch the game again the game even crashes while launching. I cant enjoy this game interrupted since the new V&P update.
#637 [15:10] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#638 [15:12] <Lurks> bubba what's the issue?
#639 [15:14] * Georox [webchat@p2E556C40.dip0.t-ipconnect.de] has quit. (Client Quit)
#640 [15:22] <jp23112002> Can somebody help me with my account issue
#641 [15:22] <jp23112002> Or not
#642 [15:27] * jp23112002 [webchat@78-23-109-45.access.telenet.be] has quit. (Quit: webchat.esper.net)
#643 [15:41] * Galaxy_3Alex [~Galaxy_2A@sserv01.jaffa.cat] has quit. (Quit: ZNC 1.7.3 - https://znc.in)
#644 [15:42] * Galaxy_2Alex [~Galaxy_2A@sserv01.jaffa.cat] has joined #minecrafthelp
#645 [15:54] * donaldduck [webchat@cpe-101-191-122-137.nb04.nsw.asp.telstra.net] has joined #minecrafthelp
#646 [15:56] <donaldduck> when i press purchase after i have entered the gift card and checked the code three times, the placing order screen comes up, and just gets stuck on that, the screen doesn't freeze or anything, it just says placing order while to wheel spins, on and on and on.
#647 [15:57] <mattym> donaldduck, Check that you have no ad-blockers on, or try the redemption from another web browser.
#648 [15:58] * Connor [webchat@104.219.99.16] has joined #minecrafthelp
#649 [15:59] * JeremackYT [webchat@65-129-100-202.bois.qwest.net] has joined #minecrafthelp
#650 [15:59] * Connor [webchat@104.219.99.16] has quit. (Client Quit)
#651 [15:59] <JeremackYT> Hey I need some help with my Minecraft account and I was wondering if you could help me?
#652 [16:00] * TheIceBender [webchat@mobile-107-77-204-199.mobile.att.net] has joined #minecrafthelp
#653 [16:00] <TheIceBender> Hello
#654 [16:00] <JeremackYT> Hi
#655 [16:00] <TheIceBender> i need some help
#656 [16:00] <JeremackYT> With what
#657 [16:00] <TheIceBender> i have been playing mc for a while and I can't log in to the mojang website to change my password
#658 [16:00] * ed [webchat@bb116-14-90-78.singnet.com.sg] has joined #minecrafthelp
#659 [16:01] <ed> reactivate account
#660 [16:01] <JeremackYT> Hmm
#661 [16:01] <Lurks> JeremackYT what's the issue
#662 [16:01] <ed> reactivate account
#663 [16:01] <TheIceBender> I no longer have access to the email account to reset the security questions and I don't know the security questions to reset the email
#664 [16:01] <ed> reactivate account
#665 [16:01] <JeremackYT> I was recently banned from Hypixel due to my name (Sub2JeremackYT) it says that I have a name that is against the rules.
#666 [16:02] * ed [webchat@bb116-14-90-78.singnet.com.sg] has quit. (Client Quit)
#667 [16:02] * ed [webchat@bb116-14-90-78.singnet.com.sg] has quit. (Client Quit)
#668 [16:02] * JeremackYT [webchat@65-129-100-202.bois.qwest.net] has left #minecrafthelp
#669 [16:02] <Lurks> TheIceBender er then you'll have to contact mojang support with transaction ID/gift code
#670 [16:02] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 206 seconds)
#671 [16:02] <TheIceBender> Oh
#672 [16:02] <TheIceBender> Ok
#673 [16:02] * JeremackYT [webchat@65-129-100-202.bois.qwest.net] has joined #minecrafthelp
#674 [16:02] * TheIceBender [webchat@mobile-107-77-204-199.mobile.att.net] has quit. (Client Quit)
#675 [16:02] <JeremackYT> Sorry I accidentaly left
#676 [16:02] * hi [webchat@183-251-225-66.nat.allpointsbroadband.net] has joined #minecrafthelp
#677 [16:03] <mattym> ??> TheSilentLink account/send-email
#678 [16:03] <Absol> TheSilentLink: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#679 [16:03] <Absol> TheSilentLink: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#680 [16:03] <JeremackYT> Is this for me?
#681 [16:03] <Lurks> JeremackYT we can't do anything about your ban on that server, it's up to them to unban you
#682 [16:03] <hi> i cant update the app and im on a chromebook
#683 [16:03] <JeremackYT> Oh I know but I was wondering if you could change my name for me?
#684 [16:04] <mattym> hi, There is no version of the game available for Chromebooks.
#685 [16:04] <JeremackYT> yeah ive tried
#686 [16:04] <mattym> JeremackYT, You can change your own name if you log in at account.mojang.com/me
#687 [16:04] <Lurks> JeremackYT you should be able to change it in account.mojang.com/me
#688 [16:04] <hi> well i have it on my chromebook its a touch screen
#689 [16:04] <JeremackYT> I can't because I changed it too recently
#690 [16:04] <mattym> hi, Again, there is no version of the game made for Chromebooks.
#691 [16:04] <mattym> JeremackYT, Then you will need to wait.
#692 [16:04] * Arrow [webchat@66-191-22-244.dhcp.csby.or.charter.com] has joined #minecrafthelp
#693 [16:05] <Arrow> Hello ?
#694 [16:05] <hi> yes there is
#695 [16:05] <Lurks> Arrow hello ?
#696 [16:05] <JeremackYT> Lurks I already changed it but I have to wait and Hypixel is my fav server and I don't know if I can wait that long
#697 [16:06] <Arrow> So I may be in the wrong spot here but my accounted was possibly hacked and migrated to another email account?
#698 [16:06] <donaldduck> sorry can you help me out matty wdym by another redemption server
#699 [16:06] <Arrow> *account
#700 [16:06] <hi> tnbvgfbhnhbvfrvvrby
#701 [16:06] <Lurks> JeremackYT there's nothing we can do, you to wait
#702 [16:06] <mattym> donaldduck, Do you have another web browser, Chrome, Firefox, Edge...
#703 [16:06] <donaldduck> ahhhhh thank you
#704 [16:07] <JeremackYT> Lurks ok ill just email mojang and see if they can change it Thanks for your time!
#705 [16:07] <hi> kindle fire
#706 [16:07] <mattym> JeremackYT, They will not
#707 [16:07] <donaldduck> i was on chrome but ill try safari
#708 [16:07] <JeremackYT> +mattym THEY MIGHT
#709 [16:07] <mattym> Arrow, Have you tried to recover it on your own.
#710 [16:07] <mattym> JeremackYT, They specifically state they do not.
#711 [16:08] <hi> bye +mattym you did not help me
#712 [16:08] <mattym> JeremackYT, See this page https://help.mojang.com/customer/en/portal/articles/928638-minecraft-usernames?b_id=5408
#713 [16:08] * hi [webchat@183-251-225-66.nat.allpointsbroadband.net] has quit. (Quit: webchat.esper.net)
#714 [16:08] <Arrow> how can I if it's migrated to another account?
#715 [16:08] <mattym> Arrow, When did that happen?
#716 [16:08] <Arrow> May 17th
#717 [16:08] <Arrow> I got an email saying my account was migrated
#718 [16:09] <mattym> Arrow, Did the email have an option (link) to contest it?
#719 [16:09] <Arrow> no it didn't
#720 [16:09] <JeremackYT> Dang it.
#721 [16:09] <mattym> Arrow, Then you will need to contact Mojang support.
#722 [16:09] <mattym> ??> Arrow account/send-email
#723 [16:09] <Absol> Arrow: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#724 [16:09] <JeremackYT> Ok, Bye guys, thanks anyways!
#725 [16:09] <Absol> Arrow: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#726 [16:09] <Absol> Arrow: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#727 [16:09] * JeremackYT [webchat@65-129-100-202.bois.qwest.net] has left #minecrafthelp
#728 [16:09] <donaldduck> it didnt work matty i already emailed mojang tho so cheers for the help mate
#729 [16:10] * donaldduck [webchat@cpe-101-191-122-137.nb04.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#730 [16:10] <Arrow> So the wait time will be over a month then?
#731 [16:11] <mattym> Arrow, Depends on how many other tickets they got between the day they are currently working on and now.
#732 [16:13] <Arrow> well thought i would try this. Thanks anyways
#733 [16:22] * noah091213 [webchat@dynamic-ip-cablemodem-200.119.212.34.cotas.com.bo] has joined #minecrafthelp
#734 [16:24] <noah091213> Im trying to migrate my old minecraft account to a mojang account and it says my email is wrong... Im 100% positive that it is the correct email and i have checked my name and password through the launcher. Can i do anything to fix this? I have read the help pages about account migration and changing email and it just feels like an evil circle of m
#735 [16:24] <noah091213> igrating your account to a mojang account to find your old email but you need the email to migrate it...
#736 [16:25] * Jimothy [webchat@104-3-121-94.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#737 [16:26] <Jimothy> Hello, I was here last night, but found no help most likely because of the time. Whenever I try to start Minecraft from the launcher, the game freezes and stops responding. This issue started the first time I tried to launch version 1.14, but now occurs with all versions. I remember having a similar issue in that past, but I don't remember how I fi
#738 [16:26] <Jimothy> xed it.
#739 [16:27] <noah091213> I had a similar issue, I just set the launcher to always open in administration mode and it fixed it completly
#740 [16:31] * itzjeboycombos [webchat@84-26-146-95.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#741 [16:32] <Jimothy> Ah, yes. That's how I fixed it last time. It still won't work this time, though. I've reinstalled the game and updated my drivers, too.
#742 [16:33] <noah091213> Then i dont know what you an do, try in a different update maybe?
#743 [16:33] * Alex1 [webchat@c-174-63-112-241.hsd1.ma.comcast.net] has joined #minecrafthelp
#744 [16:33] <mattym> ??> Jimothy tools/hjt
#745 [16:33] <Absol> Jimothy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#746 [16:33] <Absol> Jimothy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#747 [16:33] <Jimothy> https://paste.ubuntu.com/p/mDxNBskHby/
#748 [16:33] <Alex1> Hi I need help with my account
#749 [16:34] <mattym> noah091213, If you cannot migrate on your own, you need to contact Mojang support.
#750 [16:34] * Alex1 [webchat@c-174-63-112-241.hsd1.ma.comcast.net] has quit. (Client Quit)
#751 [16:34] <mattym> Jimothy, A full report would be useful
#752 [16:34] <noah091213> Alright ill try that then
#753 [16:35] <noah091213> Do you mean on twitter?
#754 [16:35] <mattym> ??> noah081213
#755 [16:35] <mattym> ??> noah091213 account/send-email
#756 [16:35] <Absol> noah091213: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#757 [16:35] <Absol> noah091213: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#758 [16:36] <noah091213> Aaah okay, the only problem is that i dont have my transaction id since my account is almost 10 years old
#759 [16:38] * rocket [webchat@161.58-179-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#760 [16:39] <rocket> i need a hand with recovering my account i havent played minecraft for years and it seems when i try to recover my password none of my email addresses are getting the reset password mail
#761 [16:40] * noah091213 [webchat@dynamic-ip-cablemodem-200.119.212.34.cotas.com.bo] has quit. (Quit: webchat.esper.net)
#762 [16:40] <rocket> submitted a ticket but i'm hoping i'd speed things up throu here
#763 [16:40] <Lurks> rocket we're volunteer here, power to speed it up for you
#764 [16:41] <Jimothy> +matym What do you mean a full report?
#765 [16:42] * larry_larkin [webchat@toroon2935w-lp130-04-74-15-91-10.dsl.bell.ca] has joined #minecrafthelp
#766 [16:44] <larry_larkin> i just installed minecraft and it loads fine until i log into a world. the game freezes for a couple seconds, then crashes. what can i do to fix this?
#767 [16:45] <Lurks> larry_larkin did you get any message, when you crash?
#768 [16:47] <Kim> can anyone help me figure out why i cant get my payments to go thru with minecraft realms
#769 [16:51] <larry_larkin> i crash whenever i try to get into a world
#770 [16:51] <larry_larkin> sry, it crashes whenever i get into the world
#771 [16:53] <Jimothy> Absol I did what you told me and pasted the link
#772 [16:54] * Miggow90 [webchat@xdsl-84-44-135-59.nc.de] has joined #minecrafthelp
#773 [16:54] <Jimothy> mattym I don't understand what you mean by a full report. Care to elaborate?
#774 [16:55] <Miggow90> Im not able to login with my old account
#775 [16:55] <Miggow90> I bought the game in the year 2013
#776 [16:57] <Miggow90> Sorry 2012-03-02
#777 [17:02] * Lord_of_Life [~Lord@46.217.58.68] has quit. (Ping timeout: 190 seconds)
#778 [17:02] <larry_larkin> oh, yes i do get a mesage when i crash.
#779 [17:06] <mattym> Jimothy, If you look at the link you provided us, it should make sense.
#780 [17:07] * Crix [webchat@179.177.179.50.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#781 [17:08] <Crix> BR
#782 [17:08] <mattym> ??> larry_larkin launcher/log
#783 [17:08] <Absol> larry_larkin: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#784 [17:09] * Lord_of_Life [~Lord@77.28.162.218] has joined #minecrafthelp
#785 [17:19] <Jimothy> mattym Sorry, I messed up. https://paste.ubuntu.com/p/ZmgfTZhkDp/
#786 [17:19] <mattym> ??> Jimothy av/adwcleaner
#787 [17:19] <Absol> Jimothy: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#788 [17:19] <Absol> Jimothy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#789 [17:19] * William [webchat@cpe-24-29-231-82.neo.res.rr.com] has joined #minecrafthelp
#790 [17:21] <William> I went to Minecon 2016 and never received my cape. I tried to reach out a few years back but never got an answer. I just now got back onto minecraft and would like my cape if possible
#791 [17:21] * larry_larkin [webchat@toroon2935w-lp130-04-74-15-91-10.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#792 [17:21] <mattym> William, I believe its a little too late for that now.
#793 [17:22] <William> That is sad
#794 [17:23] * William [webchat@cpe-24-29-231-82.neo.res.rr.com] has quit. (Client Quit)
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#796 [17:25] * larry_larkin [webchat@toroon2935w-lp130-04-74-15-91-10.dsl.bell.ca] has joined #minecrafthelp
#797 [17:25] <larry_larkin> https://paste.ubuntu.com/p/hCvtFsKN46/
#798 [17:26] <larry_larkin> this is the log u requested
#799 [17:26] <Kelepar> Hello! I am trying to play LAN between my PC and my wife's Mac but it is not working. None of the guides I've looked at have worked.
#800 [17:26] <mattym> ??> larry_larkin win/dxdiag
#801 [17:26] <Absol> larry_larkin: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#802 [17:26] * dragonian [webchat@pool-71-121-193-61.bltmmd.fios.verizon.net] has joined #minecrafthelp
#803 [17:26] <dragonian> hello i am getting the Unable to extract native files error
#804 [17:27] <dragonian> The system cannot find the path specified
#805 [17:27] <mattym> Kelepar, Are you able to see the LAN world in the multiplayer list but have an issue connecting, or does it just not show up at all?
#806 [17:27] <dragonian> i cant even launch the game
#807 [17:27] * Likplo [webchat@93-41-249-208.ip84.fastwebnet.it] has joined #minecrafthelp
#808 [17:27] <Kelepar> The LAN world is not showing up at all, and the direct connect hasn't worked either
#809 [17:27] <mattym> dragonian, Does it list the path its having the issue with in the error?
#810 [17:27] <dragonian> Error details: The system cannot find the path specified.
#811 [17:28] * Likplo [webchat@93-41-249-208.ip84.fastwebnet.it] has quit. (Client Quit)
#812 [17:28] <dragonian> yes it does
#813 [17:28] <dragonian> and when i go to that it doesnt exist
#814 [17:28] <mattym> dragonian, What is it
#815 [17:28] <dragonian> C:\Users\ymra_\AppData\Roaming\.minecraft\libraries\com\mojang\text2speech\1.11.3\text2speech-1.11.3-natives-windows.jar
#816 [17:28] <dragonian> Exists: false
#817 [17:28] <mattym> Kelepar, Which computer is acting as the host?
#818 [17:28] <Kelepar> my PC is the host (but I tried it both ways, same problem)
#819 [17:28] <mattym> ??> dragonian win/reinst
#820 [17:29] <Absol> dragonian: You may need to reinstall the locally installed files that Minecraft puts into place.
#821 [17:29] <Absol> dragonian: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#822 [17:29] <mattym> Kelepar, Could be a few things causing that issue, easiest to test is as follows.
#823 [17:29] <mattym> Kelepar, Temporarily disable the Windows Firewall. Then restart the game and try the LAN world again.
#824 [17:29] <dragonian> absolutely everything?
#825 [17:29] <dragonian> except saves?
#826 [17:29] <mattym> dragonian, Everything excepts the folder called saves if you have it.
#827 [17:30] <dragonian> alright let me try
#828 [17:30] <Kelepar> I've allowed MC through the firewall already, but I should disable it entirely?
#829 [17:30] <mattym> Kelepar, yes
#830 [17:31] <Kelepar> A'ight. I will try that. Catch you later if I'm still having problems. Thank you very much!
#831 [17:31] * Kelepar [webchat@047-012-037-039.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#832 [17:32] <dragonian> nope didnt work
#833 [17:32] <dragonian> C:\Users\ymra_\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\3.2.1\lwjgl-3.2.1-natives-windows.jar
#834 [17:32] <dragonian> gives me a different file
#835 [17:33] <mattym> ??> dragonian tools/hjt
#836 [17:33] <Absol> dragonian: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#837 [17:33] <Absol> dragonian: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#838 [17:33] * rocket [webchat@161.58-179-91.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#839 [17:35] <dragonian> https://pastebin.com/3XnEefdM
#840 [17:36] <mattym> ??> dragonian av/bytefence
#841 [17:36] <Absol> dragonian: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#842 [17:37] <dragonian> i turned off bytefence though
#843 [17:37] <mattym> dragonian, You need to uninstall it.
#844 [17:37] * ivan [~ivan@68.ip-149-56-14.net] has quit. (Ping timeout: 189 seconds)
#845 [17:37] <dragonian> ok
#846 [17:37] * ivan [~ivan@68.ip-149-56-14.net] has joined #minecrafthelp
#847 [17:38] * IAmNotAWeeb [webchat@2416446hfc209.tampabay.res.rr.com] has joined #minecrafthelp
#848 [17:38] <dragonian> alright uninstalling it
#849 [17:39] <IAmNotAWeeb> So I have Windows 7 and every time I launch Minecraft and I go to the loading screen, the loading bar almost finishes loading but then it stops and crashes.
#850 [17:39] <mattym> ??> IAmNotAWeeb launcher/log
#851 [17:39] <Absol> IAmNotAWeeb: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#852 [17:39] <IAmNotAWeeb> Thank you
#853 [17:41] <dragonian> alright i uninstalled it
#854 [17:42] <mattym> dragonian, You need to restart the PC after doing so.
#855 [17:42] * dragonian [webchat@pool-71-121-193-61.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#856 [17:44] * Jimothy [webchat@104-3-121-94.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#857 [17:47] <IAmNotAWeeb> https://paste.ubuntu.com/p/Mf3zvqhSDc/
#858 [17:47] * Crix [webchat@179.177.179.50.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#859 [17:47] <mattym> ??> IAmNotAWeeb av/adwcleaner
#860 [17:47] <Absol> IAmNotAWeeb: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#861 [17:47] <Absol> IAmNotAWeeb: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#862 [17:53] * IAmNotAWeeb [webchat@2416446hfc209.tampabay.res.rr.com] has joined #minecrafthelp
#863 [17:54] <IAmNotAWeeb> Hi, so someone showed me a link for a scan and for me to restart my computer and come back for more instructions.
#864 [17:54] <mattym> IAmNotAWeeb, See if the game is working now.
#865 [17:54] <IAmNotAWeeb> Okay, thank for the help!
#866 [17:57] * cudds [webchat@ip70-190-34-196.ph.ph.cox.net] has joined #minecrafthelp
#867 [17:57] <IAmNotAWeeb> It actually worked, thank you for the help, I really appreciate it!
#868 [17:57] <cudds> hi im trying to figure out how to et a refund for minecraft
#869 [17:58] <mattym> ??> cudds account/refund
#870 [17:58] <Absol> cudds: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#871 [18:00] <cudds> i cant just talk to someone over the phone
#872 [18:00] <mattym> cudds, No
#873 [18:00] <cudds> darn ok ty
#874 [18:01] * Opti1011 [webchat@dsl-201-146-223-83-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#875 [18:01] * cudds [webchat@ip70-190-34-196.ph.ph.cox.net] has quit. (Client Quit)
#876 [18:02] <Opti1011> buy a prepaid card and for more than one day it remains in the message of "processing order" What do I do?
#877 [18:03] <mattym> Opti1011, Try redeeming it using a different web browser.
#878 [18:04] <Opti1011> ok
#879 [18:04] <Opti1011> thanks
#880 [18:04] <Opti1011> it tells me that the code was already registered
#881 [18:05] <Opti1011> and try again on the same tab and reload
#882 [18:09] <mattym> Opti1011, Log in at account.mojang.com/me and see if you have the prompt to create a username.
#883 [18:15] * dragonian [webchat@pool-71-121-193-61.bltmmd.fios.verizon.net] has joined #minecrafthelp
#884 [18:16] <dragonian> hello, i was in one of these chats a few minutes ago and they told me to uninstall bytefence but that didn't solve my issue
#885 [18:16] <dragonian> Unable to extract native files.
#886 [18:16] <dragonian> Error details: The system cannot find the path specified. Filename on disk: lwjgl-3.2.1-natives-windows.jar Path: C:\Users\ymra_\AppData\Roaming\.minecraft\libraries\org\lwjgl\lwjgl\3.2.1\lwjgl-3.2.1-natives-windows.jar Exists: false
#887 [18:20] <dragonian> hello?
#888 [18:20] * gabPvP [webchat@c9119ce3.virtua.com.br] has joined #minecrafthelp
#889 [18:22] <Lurks> dragonian you have to be patient, everyone here is a volunteer to help other
#890 [18:22] <dragonian> alright bud
#891 [18:23] * gabPvP [webchat@c9119ce3.virtua.com.br] has quit. (Client Quit)
#892 [18:23] * minecraftnoob [webchat@c-73-221-195-252.hsd1.wa.comcast.net] has joined #minecrafthelp
#893 [18:23] <webrosc> dragonian, can you do a new HJT report
#894 [18:23] <dragonian> how do i do that?
#895 [18:24] <webrosc> ??> dragonian tools/hjt
#896 [18:24] <Absol> dragonian: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#897 [18:24] <Absol> dragonian: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#898 [18:24] <dragonian> oh yeah i did that
#899 [18:24] <dragonian> hold up
#900 [18:24] <dragonian> pastebin.com/3XnEefdM
#901 [18:24] <webrosc> a new HJT log, not the old one
#902 [18:24] <dragonian> oh ok
#903 [18:25] * larry_larkin [webchat@toroon2935w-lp130-04-74-15-91-10.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#904 [18:25] <dragonian> https://pastebin.com/9Rn2gLwX
#905 [18:28] <webrosc> dragonian, comodo maybe interfering with the launcher, also hamachi is bad
#906 [18:29] <webrosc> remove hamachi, and try disabling comodo, may need to remove comodo as disabling doesn't always disable with things like that
#907 [18:29] <dragonian> alright
#908 [18:33] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#909 [18:34] <dragonian> where can i find these files?
#910 [18:35] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#911 [18:35] <webrosc> ??> dragonian av/comodo
#912 [18:35] <Absol> dragonian: To completely uninstall Comodo Internet Security, use this file: https://sites.google.com/site/jacobcprt/Setup.zip?attredirects=0&d=1
#913 [18:36] <dragonian> it says the site is disabled
#914 [18:37] * TBR [webchat@90.253.170.210] has joined #minecrafthelp
#915 [18:37] <webrosc> ah sorry, just uninstall via the control panel then, like with most programs
#916 [18:38] <dragonian> i uninstalled hamachi but comodo isnt popping up
#917 [18:41] <TBR> I have an issue with my world in Realms, Since updating to 1.14 there have been various bugs with the lighting; I am making a city, some of the towers are shrouded in darkness (Light level 0) even during daytime, there are temporary fixes (filling an area above the building and then removing the fill seems to work) but when the server restarts it's
#918 [18:41] <TBR> back to the same thing again. I've tried backing it up and even in single player the issue is still there. Any ideas?
#919 [18:41] * WowGreatName [webchat@ip98-161-201-236.ph.ph.cox.net] has joined #minecrafthelp
#920 [18:42] <WowGreatName> I can't get into minecraft.
#921 [18:42] <WowGreatName> It says unable to access file
#922 [18:45] * dragonian [webchat@pool-71-121-193-61.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#923 [18:48] * jellyfan [webchat@mobile-107-77-206-68.mobile.att.net] has joined #minecrafthelp
#924 [18:49] * joe [webchat@c-73-46-144-172.hsd1.fl.comcast.net] has joined #minecrafthelp
#925 [18:49] <joe> how do i log in to mojang if i cant remember my security questions
#926 [18:50] <jellyfan> in win 10, java edition locks up when launching and says that the java platform sm binary has stopped
#927 [18:51] <webrosc> joe, you don't as that would defeat the point of security questions, if you can't remember them and can't access your account you will have to contact Mojang
#928 [18:51] <webrosc> ??> joe mojang/email
#929 [18:51] <Absol> joe: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#930 [18:51] <Absol> joe: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#931 [18:52] <webrosc> WowGreatName, post the full crash report to paste.ubuntu.com then link that here
#932 [18:52] <webrosc> ??> jellyfan av/adwcleaner
#933 [18:52] <Absol> jellyfan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#934 [18:52] <Absol> jellyfan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#935 [18:52] * angelina7 [webchat@ip68-5-86-154.oc.oc.cox.net] has joined #minecrafthelp
#936 [18:53] <angelina7> i try to load up minecraft 1.14 and it crashes
#937 [18:53] <webrosc> angelina7, post the full crash report to paste.ubuntu.com then link that here
#938 [18:53] <TBR> das koo
#939 [18:55] <webrosc> TBR, see https://bugs.mojang.com/browse/MC-142134
#940 [18:55] <TBR> Thank you
#941 [18:55] * jellyfan [webchat@mobile-107-77-206-68.mobile.att.net] has quit. (Quit: webchat.esper.net)
#942 [18:55] <angelina7> https://paste.ubuntu.com/p/gYCjsS3jPp/
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#944 [18:57] <TBR> @webrosc This seems to have worked, thanks for the help
#945 [19:00] <angelina7> https://paste.ubuntu.com/p/gYCjsS3jPp/
#946 [19:08] * Zeicruw [webchat@190.234.57.10] has joined #minecrafthelp
#947 [19:08] <Zeicruw> My minecraft code isnt working
#948 [19:09] <Zeicruw> pls help
#949 [19:09] <webrosc> which minecaft code are you talking about?
#950 [19:09] * Geo [webchat@wifi-131-179-33-136.host.ucla.edu] has joined #minecrafthelp
#951 [19:09] <Zeicruw> java edition
#952 [19:10] <webrosc> you mean you bought minecraft and the code won't work?
#953 [19:10] <Zeicruw> i bought it from wallmart
#954 [19:10] <Zeicruw> Yup
#955 [19:10] * Kim [webchat@ool-18bb63c0.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#956 [19:10] <webrosc> did wallmart activate the code card?
#957 [19:10] <Zeicruw> the codel wast revealed
#958 [19:10] <webrosc> some cards need swiping to activate it, to stop shop theft
#959 [19:11] <Zeicruw> the swiped it
#960 [19:11] * TBR [webchat@90.253.170.210] has quit. (Quit: webchat.esper.net)
#961 [19:11] <webrosc> then you will need to contact Mojang
#962 [19:11] <Zeicruw> I did
#963 [19:11] <Zeicruw> Like
#964 [19:11] <Zeicruw> a Month ago
#965 [19:11] <Zeicruw> No reply for me :/
#966 [19:11] <webrosc> then you are still on the waiting list
#967 [19:12] <webrosc> https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#968 [19:12] <Zeicruw> wel
#969 [19:12] <Zeicruw> well
#970 [19:12] <Zeicruw> its near
#971 [19:12] <Zeicruw> my case is from a
#972 [19:12] <Zeicruw> April 4th
#973 [19:12] <Geo> Hey, I just downloaded MC Java Edition on my Windows 10 laptop, and I've noticed that when I move I can't look around. Like when I press "w" to move forward I can't turn to walk in a different direction. The only way I can turn is if I stop walking or jump while walking
#974 [19:12] <Zeicruw> thx anyway
#975 [19:13] <webrosc> Geo, on a laptop?
#976 [19:13] <Geo> Yea
#977 [19:13] * gartral [~gartral@162.243.117.98] has quit. (Ping timeout: 190 seconds)
#978 [19:13] <webrosc> disable mouse palm protection, or whatever its called in your laptops mousepad settings
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#983 [19:23] <Connor_> I can't connect to a friends multiplayer server, it actually isn't able to find it at all. anybody know what's going on?
#984 [19:24] <Lurks> Connor_ sounds like he didn't give you the correct ip
#985 [19:24] * gaymerxd [webchat@143.169.178.186.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#986 [19:24] <gaymerxd> hi
#987 [19:24] <Lurks> hi gaymerxd
#988 [19:24] <Connor_> its the correct IP, everyone else is on it. I have been able to join the server off my old laptop which is a pc. Im on a Mac now and it won't bring anything up
#989 [19:25] <gaymerxd> i dont remenber my password's hotmail account and i dont have my password of minecraft what can i do?!
#990 [19:26] <webrosc> gaymerxd, contact hotmail to get your password reset for your email
#991 [19:26] <Lurks> Connor_ oh you move on to mac, you'll have to wait for volunteer who handle mac
#992 [19:27] <gaymerxd> webrosc i tried but it didnt work
#993 [19:27] <webrosc> gaymerxd, once you can get in your hotmail you can reset your minecraft password the normal way, if you can't do that for whatever reason you will have to contact Mojang with your transaction ID as proof of account ownership and they can sort it out
#994 [19:28] <webrosc> i then suggest you invest in something like lastpass or another password vault so you don't forget passwords in the future
#995 [19:35] * Paralyzed_Burrito [webchat@ool-435002bf.dyn.optonline.net] has joined #minecrafthelp
#996 [19:37] <Paralyzed_Burrito> hello?
#997 [19:37] <Paralyzed_Burrito> my problem is that when ever i click on my minecraft starter and then play it just goes to an error screen
#998 [19:37] <Paralyzed_Burrito> does anyone know what this means
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#1000 [19:42] <Geo> Hi, sorry for taking a while to respond, it took me a bit to find the settings mentioned. I disabled the Smart Sense on my laptop, but it didn't work. When I start moving and I try turn it'll budge for a second and then refuse to tilt again.
#1001 [19:43] * Dawn [webchat@70.97.212.253] has joined #minecrafthelp
#1002 [19:44] <Geo> Btw this is the guy who can't make the character turn while walking
#1003 [19:44] <Dawn> When I try to load up the new release 1.14, it says," Unable to save download. realms-1.14.15.jar ." Help?
#1004 [19:45] <Dawn> Attempt #2 "Unable to save download. drawmap1.ogg ."
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#1006 [19:48] <Bee> Alright hello I'm back!! Sorry I kinda dosed off and the power went out in the night,,
#1007 [19:50] <Bee> Currently I'm digging through my PC to find Fortinet.
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#1009 [19:58] * patrick [webchat@c-73-210-209-247.hsd1.il.comcast.net] has joined #minecrafthelp
#1010 [19:58] <patrick> Hello my minecraft keeps freezin and then crashing 5 minutes into playing
#1011 [19:59] * Cee4our [webchat@107-194-224-158.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1012 [19:59] <Cee4our> Hello
#1013 [19:59] <patrick> hello
#1014 [19:59] <Cee4our> im having some problems with launching my minecraft
#1015 [19:59] <patrick> oof im having problems too
#1016 [20:00] <Cee4our> its more like when i open it from the launcher it says not responding
#1017 [20:00] <patrick> have you tried uninstalling it?
#1018 [20:00] <Cee4our> yes
#1019 [20:00] <Cee4our> multiple times
#1020 [20:00] <patrick> hm I wish someone was in here that could help
#1021 [20:00] <Cee4our> yea
#1022 [20:01] <Cee4our> guess we gotta wait
#1023 [20:01] <patrick> yep
#1024 [20:02] <webrosc> patrick, post your crash report to paste.ubuntu.com then link it here
#1025 [20:02] <Cee4our> how do i open my crash report?
#1026 [20:02] <Cee4our> im guessing i do the same thing
#1027 [20:02] <webrosc> Cee4our, where does it freeze in the loading time?
#1028 [20:02] <Cee4our> near the end
#1029 [20:03] <webrosc> on Mojang screen?
#1030 [20:03] <Cee4our> yes
#1031 [20:03] <Cee4our> on the mojang loading screen
#1032 [20:03] <webrosc> ??> Cee4our av/adwcleaner
#1033 [20:03] <Absol> Cee4our: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1034 [20:03] <Absol> Cee4our: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1035 [20:03] <webrosc> Cee4our, yours sounds like issue caused by malware
#1036 [20:03] <Cee4our> could have been
#1037 [20:03] <Cee4our> i tried downloading mods a while ago
#1038 [20:03] <Cee4our> guess it wasnt safe
#1039 [20:04] <patrick> how do i access the crash reports
#1040 [20:04] <Geo> Is there anything else I can try besides disabling Smart Sense to fix the movement problem
#1041 [20:05] <webrosc> ??> patrick launcher/crash-log
#1042 [20:05] <Absol> patrick: We need to see your crash log, which is created after a crash.
#1043 [20:05] <Cee4our> im gonna use absols cleaner
#1044 [20:05] <Absol> patrick: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1045 [20:05] <Cee4our> im gonna have to come back
#1046 [20:05] <webrosc> Geo, what your suffering sounds like palm protection, essentially the mouse is disabled while the pads in use, to stop your palm moving the mouse while you type
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#1048 [20:06] <webrosc> to use both together you need to disable the protection
#1049 [20:07] <Geo> Yeah, on my computer it's called Smart Sense. I turned it off but the problem is still there
#1050 [20:07] * Cee4our [webchat@107-194-224-158.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1051 [20:07] <patrick> I got to the place after the green arrow but there is not a folder for crash reports
#1052 [20:07] <Cee4our> alright
#1053 [20:07] <Cee4our> i scanned and cleaned
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#1055 [20:07] <Cee4our> Absol
#1056 [20:07] <webrosc> Cee4our, and rebooted
#1057 [20:07] <Cee4our> yes
#1058 [20:07] <Cee4our> restarted my computer
#1059 [20:08] <webrosc> try minecraft then, also Absol is a bot
#1060 [20:08] <Cee4our> ohhh
#1061 [20:08] <Cee4our> makes sense
#1062 [20:08] * lzizizyzy [webchat@76-211-119-237.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#1063 [20:09] <Cee4our> alright it works, thank you!
#1064 [20:09] <patrick> so im on the folder for minecraft but i cant find the crash folder
#1065 [20:09] <Cee4our> also do you know a website where I can download mods safely?\
#1066 [20:10] <webrosc> https://www.curseforge.com/minecraft/mc-mods?utm_source=mcf&utm_medium=nav&utm_campaign=mcfnav
#1067 [20:10] <Cee4our> thank you! youve been a great help
#1068 [20:10] <lzizizyzy> For the last couple years my minecraft has not been able to open, the launcher works fine but as soon as the game itself opens it freezes or crashes. I've tried re-installing and everything i can find, is there anything i can do to fix this?
#1069 [20:10] <patrick> yes thats my same issue
#1070 [20:11] <webrosc> if it crashes there should be a crash report, or a crash message
#1071 [20:11] <Cee4our> also any websites for resource packs?
#1072 [20:11] <lzizizyzy> mine freezes and will not close unless i restart my whole computer
#1073 [20:11] <webrosc> Cee4our, https://www.curseforge.com/minecraft it has it all
#1074 [20:12] <webrosc> patrick, lzizizyzy maybe you could both run the malware cleaner too
#1075 [20:12] <webrosc> ?? av/adwcleaner
#1076 [20:12] <Absol> av/adwcleaner: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1077 [20:12] <Absol> av/adwcleaner: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1078 [20:13] <patrick> okay i pasted it to the website, now what
#1079 [20:13] <webrosc> patrick, you found the crash report? is you posted it to paste.ubuntu.com post the link to that here
#1080 [20:13] <lzizizyzy> i don't think its malware, my comp can run every other video game ive tried, it seems to only be a problem with mc
#1081 [20:13] <patrick> https://paste.ubuntu.com/p/KFwNNKNfz2/
#1082 [20:14] <webrosc> lzizizyzy, won't do any harm to run a scan anyway
#1083 [20:14] <patrick> i posted the link webrosc
#1084 [20:14] <lzizizyzy> alright, anything else i can do on top of that?
#1085 [20:14] <webrosc> patrick, then only part of the crash report
#1086 [20:14] * Bee [webchat@cpe-174-105-3-238.columbus.res.rr.com] has joined #minecrafthelp
#1087 [20:15] <Bee> And I return!! hbfh
#1088 [20:15] <Bee> Just finished the scan with the Malware thing and restarted my computer.
#1089 [20:15] <patrick> what? is it not linking the whole thing
#1090 [20:15] <webrosc> ??> lzizizyzy launcher/crash-log
#1091 [20:15] <Absol> lzizizyzy: We need to see your crash log, which is created after a crash.
#1092 [20:15] <Absol> lzizizyzy: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1093 [20:15] <webrosc> patrick, nope, but seems to be pointing at nvidia drivers
#1094 [20:15] <webrosc> ??> patrick win/dxdiag
#1095 [20:15] <Absol> patrick: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1096 [20:16] <Bee> Is there a chance that the Malware cleaner would've also cleared that 'Fortinet' thing?
#1097 [20:16] <Bee> I'm not the most tech savvy, and uh, I don't know how to uninstall things, haha-
#1098 [20:16] * DarkIceMagic [webchat@207.179.185.22] has joined #minecrafthelp
#1099 [20:17] <lzizizyzy> i cant find a crash reports folder
#1100 [20:18] <patrick> okay i did what it said
#1101 [20:18] <Lurks> Bee we could see if it's running by running it with a scan tool named HiJackThis, have you ran 1 before
#1102 [20:18] <patrick> https://paste.ubuntu.com/p/RyS3Wcwv5p/
#1103 [20:18] <lzizizyzy> again my minecraft doesnt really crash, it just freezes and wont close until i restart my whole computer so idk
#1104 [20:19] <Bee> Ah, yes! Just last night, actually.
#1105 [20:19] <Bee> Should I run it again and send the new log, or?
#1106 [20:19] <patrick> i linked the new file webrosc
#1107 [20:19] <webrosc> patrick, your nvidia drivers are kinda behind
#1108 [20:19] <patrick> what can i do to update them
#1109 [20:19] <Lurks> Bee yes
#1110 [20:19] <patrick> i have the nvidia driver app
#1111 [20:21] <webrosc> update them via nvidia geforce experience thing, you have drivers from feb
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#1114 [20:22] <patrick> okay im opening the app
#1115 [20:23] <patrick> do i just download everything on the drives tab?
#1116 [20:23] <patrick> webrosc
#1117 [20:25] <Bee> Hold on my computer doesn't want to open the HijackThis, I'm gonna redowload it really quick.
#1118 [20:27] <Bee> Well crap.
#1119 [20:27] <Bee> My computer refuses to run it now.
#1120 [20:28] * RagingRadish1 [webchat@unassigned.quadranet.com] has joined #minecrafthelp
#1121 [20:28] <Bee> I assume Fortinet is the only thing stopping it now, as it's still telling me "Failed to download file. akka-actor_2.11-2.3.3.jar"
#1122 [20:28] <Bee> oh wait there it goes
#1123 [20:29] <Bee> Ok here's the new log: https://paste.ubuntu.com/p/XHZ24gCpsj/
#1124 [20:29] <RagingRadish1> how do i sign into my launcher if it says could not connect to server?
#1125 [20:30] <webrosc> ??> RagingRadish1 tools/hjt
#1126 [20:30] <Absol> RagingRadish1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1127 [20:30] <Absol> RagingRadish1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1128 [20:30] * Silversurfer424 [webchat@47.148.224.6] has joined #minecrafthelp
#1129 [20:31] <RagingRadish1> and this isnt a virus
#1130 [20:31] <patrick> thanks for the help
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#1132 [20:31] <Silversurfer424> haven't been able to login since 2015 and I can't remember my email address
#1133 [20:31] <Lurks> Bee the program still in there
#1134 [20:31] <webrosc> Bee, your getting download errors?
#1135 [20:32] <webrosc> ??> Silversurfer424 account/forgot-email
#1136 [20:32] <Absol> Silversurfer424: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1137 [20:32] * RagingRadish1 [webchat@unassigned.quadranet.com] has quit. (Client Quit)
#1138 [20:33] <webrosc> RagingRadish1, no its a program that shows what programs are running one your computer to diagnose your issue, totally safe
#1139 [20:33] <Bee> I don't know how to get rid of the program, haha, I kinda hoped the Malware thing would get rid of it.
#1140 [20:33] <Bee> And uh, yeah?? I guess it does count as that, didn't even process that.
#1141 [20:34] <webrosc> did you see https://kb.fortinet.com/kb/documentLink.do?externalID=FD40369 ?
#1142 [20:35] <Bee> Oh! I haven't seen this yet, no.
#1143 [20:35] <webrosc> seems like its a pain to remove https://www.reddit.com/r/fortinet/comments/7v2zyk/forticlient_uninstallation/
#1144 [20:36] <webrosc> your not the only one who has issues
#1145 [20:36] <Bee> Oh jeez.. Can't want to try and remove this, haha
#1146 [20:37] <webrosc> Bee, side note you also have mcafee and norton things, they effect minecraft too
#1147 [20:37] <Bee> Mcafee is back, great. I've gotten rid of that already.
#1148 [20:37] <Bee> And,,, I've had norton for a while now, this just happened suddenly yesterday, so.
#1149 [20:37] <webrosc> norton is a pile o junk tbh
#1150 [20:38] <Bee> Yeah, I know.
#1151 [20:38] <Lurks> they both are
#1152 [20:38] <Bee> My grandpa put it on here, I just don't wanna leave my computer entirely vulnerable.
#1153 [20:38] <Bee> And Mcafee just showed up one day.
#1154 [20:39] <webrosc> thats says it all for mcafee, it likes to be side bundled with programs
#1155 [20:39] <webrosc> and windows defender and common sense is good most of the time
#1156 [20:40] <Bee> Well this is fantastic.
#1157 [20:40] <Bee> 'You need permission to preform this action
#1158 [20:40] <Bee> You require permission from SYSTEM to make changes to this file'
#1159 [20:40] <Bee> I am the admin.
#1160 [20:40] <Bee> Stop this.
#1161 [20:47] <Bee> Ok so new revelation.
#1162 [20:47] <Bee> Minecraft runs just fine if I don't use the forge version.
#1163 [20:47] <Bee> (I don't have mods on but Forge lets me see skins.)
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#1165 [20:50] <Don_Panda> i got an unable to save download error involving en_pr.jason when trying to boot up 1.13.2
#1166 [20:50] <Don_Panda> is there a way to fix that from happening
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#1168 [20:52] <Bee> Even using task manager to end Foritclient tasks doesn't do anything. They just come back, almost like cutting off a hydra's heads.
#1169 [20:53] <Silversurfer424> can I use my gamer tag to login to my Mojang account
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#1171 [20:55] <webrosc> Silversurfer424, no they are not linked
#1172 [21:06] <Silversurfer424> what if I forgot my email account
#1173 [21:10] <webrosc> ??> Silversurfer424 account/forgot-email
#1174 [21:10] <Absol> Silversurfer424: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1175 [21:10] <webrosc> as i said earlier
#1176 [21:11] <Silversurfer424> but what if the email account is no longer useable meaning deleted
#1177 [21:12] <webrosc> you will have to contact Mojang with your transaction ID as proof of account ownership
#1178 [21:12] <webrosc> they can then sort out getting back into your minecraft account
#1179 [21:14] <Silversurfer424> but the transaction ID was sent to the old email wasn't it
#1180 [21:14] * Andy [webchat@c-73-15-5-193.hsd1.ca.comcast.net] has joined #minecrafthelp
#1181 [21:14] <Andy> Hi
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#1183 [21:16] <webrosc> Silversurfer424, so you want access to your account that you can't remember the email to and don't have the transaction id for?
#1184 [21:16] <webrosc> either way, speak to Mojang, nonhing we can do here
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#1186 [21:16] <webrosc> ??> Silversurfer424 mojang/email
#1187 [21:16] <Absol> Silversurfer424: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1188 [21:16] <Absol> Silversurfer424: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1189 [21:18] <Silversurfer424> I have already emailed them I was just looking to see if I can get a sooner way to get it back
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#1191 [21:30] <bazy521254> I haven't been on minecraft in 6ish years and have recently tried to log on and I have forgotten my password. The only account information I remember is my username and email. Is it still possible to still use this account or do I have to buy a new copy?
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#1193 [21:35] * Migrate [webchat@rrcs-162-155-226-242.central.biz.rr.com] has joined #minecrafthelp
#1194 [21:36] <Migrate> Can someone help me with migrating my account?
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#1196 [21:36] <webrosc> ??> Migrate account/migrate
#1197 [21:36] <Absol> Migrate: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#1198 [21:37] * mike8 [webchat@mobile-107-77-211-12.mobile.att.net] has joined #minecrafthelp
#1199 [21:37] <Migrate> I've tried going to the site and it asks me for my minecraft username, password, and email
#1200 [21:37] <mike8> my Minecraft doesn't work
#1201 [21:37] <webrosc> Migrate, thats all the help we can give here
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#1203 [21:37] <webrosc> Mojang can help you further
#1204 [21:38] <Migrate> it says mojang is currently responding to cases from april 1st
#1205 [21:38] <webrosc> and?
#1206 [21:38] <Migrate> are they really 2 months behind?
#1207 [21:38] <webrosc> well they won't say that if they are not will they
#1208 [21:39] <Migrate> got you sound like such a virgin cuck
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#1210 [21:46] * nick [webchat@c-98-230-127-211.hsd1.fl.comcast.net] has joined #minecrafthelp
#1211 [21:46] <nick> hi
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#1214 [21:47] * guest10384 [webchat@c-98-230-127-211.hsd1.fl.comcast.net] has joined #minecrafthelp
#1215 [21:48] <guest10384> So i tried to change my minecraft username and it didint work i tried random/number/letters and it said it was taken what is hapening?
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#1217 [22:06] * ben is now known as Guest38777
#1218 [22:06] <Guest38777> the email to change my security questions wont arrive to my yahoo email and its not in junk or spam
#1219 [22:07] <mattym> ??> Guest38777 account/send-email
#1220 [22:07] <Absol> Guest38777: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1221 [22:07] <Absol> Guest38777: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1222 [22:07] <Guest38777> what
#1223 [22:08] <Guest38777> i already sent one but it also said they are just bareley sending support to emails sent on april 1st
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#1227 [22:24] <Mom> I am trying to delete my sons Mojang..Minecraft acct but says account is not secured
#1228 [22:24] <Mom> when I click to send instructions nothing is sent
#1229 [22:25] <Mom> I just want to completely delete acct
#1230 [22:32] * Khoniix [webchat@cpe-98-149-232-240.dc.res.rr.com] has joined #minecrafthelp
#1231 [22:33] <Khoniix> Im having problems redeeming my Windows 10 code
#1232 [22:33] * kobol [webchat@75-143-32-62.dhcp.nwtw.ct.charter.com] has joined #minecrafthelp
#1233 [22:38] <kobol> Hey! So the other night I did a full factory reset of my PC after my SSD got bloated with random stuff I didn't need. I updated my drivers as soon as I took back control and downloaded Minecraft. I'm noticing now, however, that my FPS is a bit inconsistent with microstutters and only averaging around 80-100. This is pretty strange considering I use
#1234 [22:38] <kobol> d to use a 32 res texture pack with the same in game settings and got 250+ without any stuttering. I set all my settings in the nvidia control panel to what they used to be (which emphasized performance over power saving/graphical fidelity). Any ideas? i7 2600s, gtx 780 3gb, 16gb 1333 ddr3, 120gb ssd, 2tb hdd
#1235 [22:39] <kobol> My power mode is set to max performance too
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#1237 [22:49] * Ferindor [webchat@47.184.148.102] has joined #minecrafthelp
#1238 [22:51] <Ferindor> Hello, having trouble logging in. Seems security is too tough. Trying to reset my psswd led to me having to reset my security questions. But it seems to reset my security questions I need to first know my security questions (which sort of defeats the purpose). /sigh. Anyone know a workaround?
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#1240 [23:08] <Ferindor> I got it working!
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#1243 [23:15] <Connor_> anybody know that if I originally buy Minecraft for pc and run it on that and then switch to a Mac if it will still allow me to do so? I downloaded the Mac version but I cannot join anything
#1244 [23:16] <DEadLYpaNTs> when I create a new world crashes me out
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#1246 [23:17] <DEadLYpaNTs> windows 10 edition
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#1248 [23:22] * lobbit [webchat@50-81-2-192.client.mchsi.com] has joined #minecrafthelp
#1249 [23:23] <lobbit> when i go to run the game it says "not responding ' what could this mean?
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#1252 [23:41] * jarate [webchat@98.180.147.7] has joined #minecrafthelp
#1253 [23:42] <jarate> I need to figure out how to get the original email I used to make my premium account back. It was bought back around 2011-2012 so finding purchase info will be difficult but I still have access to the account as I can play it whenever by logging in using the username and password
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