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#4 [00:29] <McCat> Hi, I need help in downloading the correct/ save Minecraft Update jar file. I've tried to update the minecraft JAR file, but my laptop proclaimed it a 'harmful' download. My minecraft started being glitchy and I've been advised to replace/ update the jar file . thanx McCat
#5 [00:29] * Ocarao [webchat@host-67-45-32-174.hnremote.net] has joined #minecrafthelp
#6 [00:29] <Ocarao> hi
#7 [00:29] <Ocarao> anybody here?
#8 [00:30] <Ocarao> I need help
#9 [00:30] * KoKo [webchat@c-73-66-245-137.hsd1.ca.comcast.net] has joined #minecrafthelp
#10 [00:30] <Ocarao> hello?
#11 [00:30] <KoKo> Hi there, I'm having an issue connecting my twitch to Mojang.
#12 [00:30] <Ocarao> hi
#13 [00:30] <Ocarao> I am looking for someone to help with login problems
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#16 [00:35] * Ocarao [webchat@host-67-45-32-174.hnremote.net] has joined #minecrafthelp
#17 [00:35] <Ocarao> hi
#18 [00:35] <Ocarao> anybody here?
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#23 [01:21] <jcman> hi im curious if i buy realms do i need to be logged in so that my friends can play in the game without me?
#24 [01:29] * Vic [webchat@103-53-200-154.dyn.wires.net.au] has joined #minecrafthelp
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#26 [01:36] * ILoveComp [webchat@c27-253-66-166.thoms4.vic.optusnet.com.au] has joined #minecrafthelp
#27 [01:37] <ILoveComp> can I get some help
#28 [01:37] <ILoveComp> please
#29 [01:37] <ILoveComp> any helpers on
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#31 [01:51] * alihassan2003 [webchat@83.91.90.69] has joined #minecrafthelp
#32 [01:51] <alihassan2003> hi
#33 [01:51] <alihassan2003> i need help
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#38 [04:21] * kinglord91 [webchat@212-127-236-234.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#39 [04:28] <kinglord91> hello, I have some issues by playing minecraft.
#40 [04:28] <kinglord91> when I try to play in a work, the game crashes while loading at 2%.
#41 [04:28] <kinglord91> The task manager show me that java doesn't react after 2% of loading, than minecraft loading stops and gives a game crash. I have updated my java after this happend but no respone. Also, I updated my drivers.
#42 [04:29] <kinglord91> Do you have any idea's how I can play this game again? The game already crashing since update 1.10 (after keep crashing I desided to quit the game, but now I want to play with my friends again).
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#50 [05:21] <Guest00009> Hey guys, have a small issue... I had bought Minecraft from the Windows store yesterday since it was one sale and cheaper then the Java Edition but I am unable to install it on the Win10 store.... It says that I do not have any applicable devices.
#51 [05:22] <Guest00009> Not sure what to do... I have met all the requirements and done a reset of the Win store but still not luck. Any idea what I could possibly do next?
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#54 [05:26] * Malavita [webchat@arc68-6-82-232-254-136.fbx.proxad.net] has joined #minecrafthelp
#55 [05:27] <Malavita> Hello, my minecraft keeps crashing few seconds after i appear in a single player world, any thing to help me ?
#56 [05:37] <Guest00009> Malavita Are you sure you've met all the requirements? What version are you on? Have you installed the latest Java?
#57 [05:39] * kinglord91 [webchat@212-127-236-234.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#58 [06:07] * dule [webchat@93-87-196-89.dynamic.isp.telekom.rs] has joined #minecrafthelp
#59 [06:07] <dule> helo
#60 [06:11] * Riyko13 [webchat@24-151-14-64.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#61 [06:14] <Riyko13> I haven't been able to sign into Minecraft.net for years now. it always just doesn't work or says there is an error. I changed my password 50,000 times and made different accounts to log in, but I still can't. I can't even buy Minecraft because of this stupid error. Please help me if you can Thank you!
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#63 [06:14] * Maju [webchat@87-205-193-104.adsl.inetia.pl] has joined #minecrafthelp
#64 [06:14] <Maju> Hi I didn't get email with reseting password
#65 [06:15] <Maju> and I can't log in
#66 [06:15] <Riyko13> I did that as well and i didn't get an email either
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#73 [06:51] * EasyG [webchat@174-21-72-53.tukw.qwest.net] has joined #minecrafthelp
#74 [06:51] <EasyG> Why does my game crash everytime i load it
#75 [06:51] <Cgp> i believe my IP address is blocked by minecraft's launcher. i bought my copy of the game and it will not let me login because "it cannot connect to the server" is there any way to fix this
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#77 [07:21] * khaar [webchat@p579C9BE5.dip0.t-ipconnect.de] has joined #minecrafthelp
#78 [07:22] <khaar> Good afternoon, I forget my username... can you help me?
#79 [07:41] * khaar [webchat@p579C9BE5.dip0.t-ipconnect.de] has joined #minecrafthelp
#80 [08:04] * lilascar [webchat@122.35.243.179] has joined #minecrafthelp
#81 [08:04] <lilascar> hi?
#82 [08:05] <lilascar> nobody here?
#83 [08:06] <Greymagic27> lilascar, Hey. What's the issue?
#84 [08:06] <Greymagic27> khaar, Hey. Have you emailed mojang support?
#85 [08:06] <lilascar> yep
#86 [08:06] <lilascar> ah.. wait
#87 [08:07] <lilascar> I emailed login issue.
#88 [08:07] <Greymagic27> lilascar, We may be able to help depending on the issue, what sort of message do you get when you try to login?
#89 [08:07] <lilascar> I forgot the security answer and my email system blocked mail from Mojang
#90 [08:08] <Greymagic27> lilascar, Have you emailed them on an email that isn't blocked?
#91 [08:09] <lilascar> yes
#92 [08:09] <Greymagic27> lilascar, Great. You'll need to wait for a reply now:
#93 [08:09] <Greymagic27> ??> lilascar account/send-email/wait-time
#94 [08:09] <Absol> lilascar: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#95 [08:09] <lilascar> how long does it take?
#96 [08:10] <Greymagic27> lilascar, See the page that Absol just linked above :)
#97 [08:10] <lilascar> thanks!
#98 [08:12] * skraa3 [webchat@user-5-173-145-173.play-internet.pl] has joined #minecrafthelp
#99 [08:12] <skraa3> hello
#100 [08:12] <Greymagic27> skraa3, Hey. How can we help?
#101 [08:13] <skraa3> I can not log in to my account, I give you a belts, I click log in and the button turns gray and nothing
#102 [08:13] <Greymagic27> skraa3, Let's make sure that nothing is blocking you from logging in. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#103 [08:13] <Greymagic27> ??> skraa3 tools/hjt
#104 [08:13] <Absol> skraa3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#105 [08:13] <Absol> skraa3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#106 [08:15] <skraa3> greymagic what is tools / hjt
#107 [08:15] * itsBEEi [webchat@46.39.55.31] has joined #minecrafthelp
#108 [08:15] <Greymagic27> skraa3, Ignore that as it's just an internal command. Follow the output from Absol
#109 [08:15] <skraa3> ok
#110 [08:16] * itsBEEi [webchat@46.39.55.31] has quit. (Client Quit)
#111 [08:18] <skraa3> https://paste.ubuntu.com/p/h4ys29c5RS/
#112 [08:18] <Greymagic27> ??> skraa3 info/mcleaks
#113 [08:18] <Absol> skraa3: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#114 [08:19] <Absol> skraa3: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#115 [08:19] <Greymagic27> ??> skraa3 win/hosts/edit
#116 [08:19] <Absol> skraa3: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#117 [08:19] <Absol> skraa3: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#118 [08:22] * Gabriel_ [webchat@a95-94-7-227.cpe.netcabo.pt] has joined #minecrafthelp
#119 [08:26] * DopeCat24 [webchat@p5DD2FBA2.dip0.t-ipconnect.de] has joined #minecrafthelp
#120 [08:27] <DopeCat24> hi my minecraft worlds do not want to load more I have already created new and the latest version but minecart gives no feedback when starting or as I said the world is not loaded
#121 [08:28] <Gabriel_> hi ,I would like to inform you that version 1.14.1 of minecraft has had some problems, as for example, huge numbers of mobs spawning and causing slowness (lag) I already sent you a more detailed email but it was just to know if there was any solution inside the game that I can do
#122 [08:28] * reborn [webchat@148.21.89.116.starhub.net.sg] has joined #minecrafthelp
#123 [08:28] <skraa3> ok I opened and I have some links for something like 35 and so on and what should I do
#124 [08:29] <Greymagic27> skraa3, Delete all lines containing the word 'mojang'
#125 [08:29] <Greymagic27> DopeCat24, Hey. What do you mean when you say 'don't load'?
#126 [08:29] * chopz [webchat@51.156.104.27.unknown.m1.com.sg] has quit. (Quit: webchat.esper.net)
#127 [08:29] <Greymagic27> Gabriel_, Hey. Do you get this lag on any other versions?
#128 [08:30] <Gabriel_> i dont know i havent tryed yet
#129 [08:30] <Greymagic27> Could you?
#130 [08:30] <Gabriel_> yess il text you later
#131 [08:30] * DankeJava [webchat@88.128.80.158] has joined #minecrafthelp
#132 [08:30] <DopeCat24> no i have tested all versions but they do not really load
#133 [08:31] <skraa3> I just have to leave some numbers after the dots ???
#134 [08:31] <Greymagic27> skraa3, Nope. Remove all the lines containing the word mojang
#135 [08:31] <DankeJava> java (TM) platform binary reagiert nicht.... was kann ich tun... hab bestimmt schon alles ausprobiert
#136 [08:32] <skraa3> that is, I have removed all links and also remove 31. and so on
#137 [08:32] * DankeJava [webchat@88.128.80.158] has quit. (Client Quit)
#138 [08:32] <Greymagic27> ??> DankeJava av/adwcleaner
#139 [08:32] <Absol> DankeJava: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#140 [08:32] <Absol> DankeJava: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#141 [08:32] <Greymagic27> skraa3, Save the document now by pressing CTRL+S
#142 [08:32] <Greymagic27> DopeCat24, What do you mean by they don't load?
#143 [08:33] <DopeCat24> my worlds there is only enter the world and it stays that way
#144 [08:33] <Greymagic27> DopeCat24, What bit of loading does it get stuck on?
#145 [08:33] <reborn> Basically I am unable to migrate my old account to mojang because I forgot which email I used, is there anything I can do? pls help i wanna change my skin ;-;
#146 [08:33] <skraa3> ok i wrote it and all this ???
#147 [08:33] <Greymagic27> reborn, Hey. Have you contacted mojang support about the issue?
#148 [08:33] <Greymagic27> skraa3, Wrote what?
#149 [08:33] <DopeCat24> create a world
#150 [08:34] <Greymagic27> DopeCat24, Could you provide a screenshot of what you see?
#151 [08:34] <Greymagic27> ??> DopeCat24 imgur
#152 [08:34] <Absol> DopeCat24: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#153 [08:34] <reborn> yea i did but no replies for weeks already
#154 [08:34] <skraa3> I saved the file and that's all
#155 [08:34] <Greymagic27> skraa3, Great. Change your minecraft password and try to play ow
#156 [08:34] <Greymagic27> now*
#157 [08:34] <Greymagic27> reborn, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#158 [08:35] * reborn [webchat@148.21.89.116.starhub.net.sg] has quit. (Quit: webchat.esper.net)
#159 [08:36] <skraa3> and I have a question to restart the computer
#160 [08:36] <Greymagic27> skraa3, You don't need to restart your PC
#161 [08:36] <lilascar> Greymagic27 Excuse me, I got a one more question
#162 [08:36] <skraa3> after resetting
#163 [08:37] <Greymagic27> lilascar, Sure, what's on your mind?
#164 [08:37] <lilascar> I want to buy minecraft java edition gift code for my friend, are there any way buying without login?
#165 [08:37] <skraa3> What question??
#166 [08:37] <Greymagic27> lilascar, I think you do need to login to buy them, sorry
#167 [08:37] * DopeCat24 [webchat@p5DD2FBA2.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#168 [08:38] <lilascar> Ok, thank you. Have a nice day!
#169 [08:38] * lilascar [webchat@122.35.243.179] has quit. (Quit: webchat.esper.net)
#170 [08:38] * DadexOfficial [webchat@komp-46-253-208-207.protonet.pl] has joined #minecrafthelp
#171 [08:38] <DadexOfficial> Hi
#172 [08:38] <skraa3> thankk u greymagic27
#173 [08:39] <Greymagic27> DadexOfficial, Hey. How can we help?
#174 [08:39] <skraa3> its work
#175 [08:39] <Greymagic27> skraa3, No problem. Make sure you change your password as you've given it to other people who use MCLeaks
#176 [08:39] * OttoTe [webchat@84.46.89.26] has joined #minecrafthelp
#177 [08:39] <DadexOfficial> I accidentally changed the username or can it be canceled somehow?
#178 [08:40] <Greymagic27> DadexOfficial, If you changed the username you'll need to wait the 30 days before changing it again
#179 [08:40] <DadexOfficial> Can not cancel it somehow? Because I heard that it is possible.
#180 [08:40] <skraa3> thanks I wanted to buy a minecraft and I could not look for advice, but it did not work
#181 [08:41] <Greymagic27> DadexOfficial, Once you input the name change, then it's final
#182 [08:41] * mist [webchat@85.218.148.166] has joined #minecrafthelp
#183 [08:41] <Greymagic27> To change it again you'll need to wait the 30 days
#184 [08:41] <OttoTe> Hi, are the Auth Servers for Multiplayer offline? At my server, it don't work from now
#185 [08:41] <skraa3> and that's the truth I used minecraft mcleaks because I did not have money for the game and I wanted to have a premach
#186 [08:41] * DopeCat24 [webchat@p5DD2FBA2.dip0.t-ipconnect.de] has joined #minecrafthelp
#187 [08:41] <Greymagic27> OttoTe, Hey. Do you get any sort of error message when trying to connect?
#188 [08:41] <Greymagic27> skraa3, Make sure to buy the game
#189 [08:42] * mist [webchat@85.218.148.166] has quit. (Client Quit)
#190 [08:42] <DadexOfficial> I did it accidentally after pressing the ENTER key when writing a nickname and I miss one letter, it looks awfully un-aesthetically
#191 [08:43] <Greymagic27> DadexOfficial, There is nothing we nor mojang can do. You'll need to wait the 30 days before you can change it again
#192 [08:43] <DopeCat24> there are stand Loading World Building terrain
#193 [08:43] <Gabriel_> hi im back ,and it doesnt happen in other versions i tryed the 1.10.2
#194 [08:43] <Greymagic27> DopeCat24, Let's see if a full launcher log sheds any light:
#195 [08:43] <Greymagic27> ??> DopeCat24 launcher/log-txt
#196 [08:43] <OttoTe> GreyMagic27 Ingame"Authentification servers are down. Please try again later, sorry!", on Server: "Couldn't verify username because servers are unable"
#197 [08:43] <Absol> DopeCat24: We need to see your full launcher log, which is created in the game directory.
#198 [08:43] <Absol> DopeCat24: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#199 [08:43] <Greymagic27> OttoTe, Let's run a check that no programs are blocking your connection: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#200 [08:43] <Greymagic27> ??> OttoTe tools/hjt
#201 [08:44] <Absol> OttoTe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#202 [08:44] <DadexOfficial> I will try to arrange it by email
#203 [08:44] <Absol> OttoTe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#204 [08:44] <Greymagic27> Gabriel_, Do you know your PC specs?
#205 [08:45] <OttoTe> Greymagic27 on server or user?
#206 [08:45] <skraa3> if I have any mistake it will fall back to me
#207 [08:45] <Greymagic27> OttoTe, Both. Follow the steps for 'hijackthis'
#208 [08:45] * DadexOfficial [webchat@komp-46-253-208-207.protonet.pl] has quit. (Quit: webchat.esper.net)
#209 [08:45] * skraa3 [webchat@user-5-173-145-173.play-internet.pl] has quit. (Quit: webchat.esper.net)
#210 [08:46] <Gabriel_> yes , they are really bad but i know even a good pc wouldnt handle the weiht of that many mobs spawed it would make the map heavier and eventually it would start lagging
#211 [08:47] <Greymagic27> Gabriel_, Can you define lagging? What sort of FPS are we talking about
#212 [08:47] <Gabriel_> let me see again
#213 [08:54] * Gabriel_ [webchat@a95-94-7-227.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#214 [08:55] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#215 [08:55] <DopeCat24> my link https://paste.ubuntu.com/p/HCjFdZgNzV/
#216 [08:59] * CheatBuster [webchat@116.109.21.87] has joined #minecrafthelp
#217 [08:59] * Gabriel [webchat@a95-94-7-227.cpe.netcabo.pt] has joined #minecrafthelp
#218 [08:59] <Gabriel> so max fps 1 minimum 0
#219 [09:00] <CheatBuster> goodday, have anyone experienced unavailable Minecraft PC java edition on Amazon and neither able to make purchase on minecraft.net?
#220 [09:14] * TheFroXy [webchat@hst-144-44.orlandonet.net] has joined #minecrafthelp
#221 [09:14] <TheFroXy> Hi i have problems with log in when you try to log in pop me this messege: The provided token is invalid. (If you would like to login to your normal minecraft account, switch authentication servers back to Mojang) (Forgot your password?)
#222 [09:15] * DopeCat [webchat@p5DD2FBA2.dip0.t-ipconnect.de] has joined #minecrafthelp
#223 [09:16] <DopeCat> my launcher_log link https://paste.ubuntu.com/p/HCjFdZgNzV/
#224 [09:29] * Gabriel [webchat@a95-94-7-227.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#225 [09:30] * MrDubi [webchat@217-162-107-203.dynamic.hispeed.ch] has joined #minecrafthelp
#226 [09:30] <MrDubi> help
#227 [09:32] * TheFroXy [webchat@hst-144-44.orlandonet.net] has quit. (Quit: webchat.esper.net)
#228 [09:33] <MrDubi> I have been recieving a message saying "could not connect to server" on my PC when i try to log into minecraft launcher. I am 100% sure that I am using the correct email and password because I tried changing it a couple of times and log in again, that didn't work, I tried restarting my router, that didn't work aswell.
#229 [09:34] <DopeCat> i have been send a massage for a halv hour with the link i would ask what is with them
#230 [09:42] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has quit. (Ping timeout: 183 seconds)
#231 [09:48] * DopeCat [webchat@p5DD2FBA2.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#232 [09:48] * CheatBuster [webchat@116.109.21.87] has quit. (Quit: webchat.esper.net)
#233 [09:49] * DarkIceMagic [webchat@207.179.185.22] has joined #minecrafthelp
#234 [09:49] * Brekken6620 [webchat@ti0136a430-0871.bb.online.no] has joined #minecrafthelp
#235 [09:50] <Brekken6620> my game keep crashing when i lunch it
#236 [09:53] * Brekken6620 [webchat@ti0136a430-0871.bb.online.no] has quit. (Client Quit)
#237 [09:53] <DarkIceMagic> Hello, I am having a problem where I am trying to start my Minecraft but about two thirds of the way it crashes and give the following: The game crashed whilst rendering overlay
#238 [09:53] <DarkIceMagic> Error: duh: Unable to fit: minecraft:burning_skull - size: 64x64 - Maybe try a lower resolution resourcepack?
#239 [09:54] <DarkIceMagic> Does anyone know how to fix this? (If you want I have the entire error output if needed)
#240 [09:55] * MrDubi [webchat@217-162-107-203.dynamic.hispeed.ch] has quit. (Quit: webchat.esper.net)
#241 [09:59] * reborn [webchat@148.21.89.116.starhub.net.sg] has joined #minecrafthelp
#242 [10:00] <reborn> is there a way to find out what email address i used for my minecraft account pre-migration?
#243 [10:01] * GauthierJ [webchat@89-159-8-254.rev.numericable.fr] has joined #minecrafthelp
#244 [10:01] * GauthierJ [webchat@89-159-8-254.rev.numericable.fr] has quit. (Client Quit)
#245 [10:01] * Dan [webchat@085-221-018-212.ip-addr.vsenet.de] has joined #minecrafthelp
#246 [10:02] <Dan> What is the Antivirus scan thing?
#247 [10:07] * Dan [webchat@085-221-018-212.ip-addr.vsenet.de] has quit. (Quit: webchat.esper.net)
#248 [10:08] * buddy8 [webchat@h238.11.89.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#249 [10:09] <buddy8> Went to log in today and reset password and even though I have received emails from mojang I am unable to get the reset email for my account. Recently got a migrate email but dont have it any longer
#250 [10:13] <DarkIceMagic> Still here. Anyone know why my Minecraft keeps crashing?
#251 [10:16] * david2479 [webchat@ip2505f76a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#252 [10:16] <david2479> hello :(
#253 [10:16] <DarkIceMagic> hi
#254 [10:16] <david2479> are you just a member of the community or an acutal suppport?
#255 [10:17] <DarkIceMagic> member
#256 [10:17] * david2479 [webchat@ip2505f76a.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#257 [10:20] <CubeTheThird> ??> DarkIceMagic win/dxdiag
#258 [10:20] <Absol> DarkIceMagic: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#259 [10:21] * Extrixs [webchat@77-105-80-130.lpok.fi] has joined #minecrafthelp
#260 [10:21] <Extrixs> hey
#261 [10:21] <Extrixs> My dad made my account like 8-9 years ago and i dont remember his email.
#262 [10:22] <CubeTheThird> Extrixs, you'll have to contact Mojang support to recover your account
#263 [10:22] <CubeTheThird> ??> Extrixs mojang/email
#264 [10:22] <Absol> Extrixs: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#265 [10:22] <Absol> Extrixs: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#266 [10:22] <Extrixs> yea it did it
#267 [10:22] <Extrixs> i thought you could do it faster
#268 [10:22] <Extrixs> but thanks for the help
#269 [10:23] <CubeTheThird> Extrixs, sorry we're just volunteers here
#270 [10:23] * Extrixs [webchat@77-105-80-130.lpok.fi] has quit. (Client Quit)
#271 [10:28] * lionking8998 [webchat@71-217-37-192.rcmt.centurylink.net] has joined #minecrafthelp
#272 [10:28] <lionking8998> why can i not log in
#273 [10:28] <DarkIceMagic> Wait do you want me to put the paste bin on here?
#274 [10:28] <CubeTheThird> DarkIceMagic, ya give the link here
#275 [10:28] <CubeTheThird> lionking8998, what happens when you try?
#276 [10:29] <DarkIceMagic> https://paste.ubuntu.com/p/N4VpJGk9bW/
#277 [10:29] <lionking8998> what no i want to login in to the game i paid for
#278 [10:29] <CubeTheThird> lionking8998, you didn't answer my question
#279 [10:29] <DarkIceMagic> Like what kind of error message do you get?
#280 [10:29] <CubeTheThird> DarkIceMagic, looks like you need a graphics driver update. One moment
#281 [10:30] <lionking8998> what does that have to do with login
#282 [10:30] <DarkIceMagic> With the error message, we can identify the problem and give a solution
#283 [10:31] <CubeTheThird> lionking8998, only messages with your name are for you
#284 [10:32] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 198 seconds)
#285 [10:32] <lionking8998> how do i fix it
#286 [10:32] <lionking8998> or how do i get a refund
#287 [10:35] * lionking8998 [webchat@71-217-37-192.rcmt.centurylink.net] has quit. (Quit: webchat.esper.net)
#288 [10:36] * Kendrick [webchat@p548E55E8.dip0.t-ipconnect.de] has joined #minecrafthelp
#289 [10:36] <CubeTheThird> DarkIceMagic, download and install https://www.amd.com/en/support/apu/amd-e-series-processors/amd-e2-series-apu-for-laptops/e2-6110-radeon-r2-graphics
#290 [10:37] <CubeTheThird> DarkIceMagic, under Windows 10 x64
#291 [10:38] * lionking8998 [webchat@71-217-37-192.rcmt.centurylink.net] has joined #minecrafthelp
#292 [10:38] <CubeTheThird> lionking8998, what's the error you get when you try logging in?
#293 [10:38] <lionking8998> can someone help me login
#294 [10:38] <lionking8998> no error comes up
#295 [10:39] <CubeTheThird> lionking8998, so what happens?
#296 [10:39] <Kendrick> Hello. I have a strange error in fullscreen mode. I use the latest Nvidia driver for the GTX 1060 and use 2 screens. https://streamable.com/8uyug
#297 [10:39] <Kendrick> The problem occurs with all versions
#298 [10:39] <lionking8998> it keeps telling me that i have an invald email or password but i have reset it multiple times
#299 [10:39] <CubeTheThird> Kendrick, this is an issue with the latest nvidia drivers. You will have to downgrade to the previous drivers
#300 [10:40] <CubeTheThird> ??> lionking8998 login/throttle
#301 [10:40] <Absol> lionking8998: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#302 [10:40] <Absol> lionking8998: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#303 [10:41] <lionking8998> so i have to wait an hour
#304 [10:41] <Kendrick> Thanks for your quick reply. The drivers from Nvidia are really disappointing
#305 [10:41] <CubeTheThird> lionking8998, that's right. Are you by chance using a VPN or proxy?
#306 [10:42] <lionking8998> nope
#307 [10:42] * c^ [chip@thor.starbs.net] has quit. (Quit: <G80R> Wiring is probably dildos. Hello Chip.)
#308 [10:42] <CubeTheThird> lionking8998, ok then you'll just need to wait the 1 hour before trying again. If then you still cannot login we'll have to explore other options
#309 [10:43] <lionking8998> like what
#310 [10:45] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#311 [10:45] <CubeTheThird> you'll see in an hour
#312 [10:46] <reborn> is there a way to find out what email address i used for my minecraft account pre-migration?
#313 [10:46] <CubeTheThird> reborn, there is not. That would be a security flaw
#314 [10:46] <reborn> alright thanks
#315 [10:46] * reborn [webchat@148.21.89.116.starhub.net.sg] has quit. (Quit: webchat.esper.net)
#316 [10:49] <CubeTheThird> lionking8998, I should also ask, are you using a public internet connection, like at a school or library?
#317 [10:51] * Kendrick [webchat@p548E55E8.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#318 [11:05] * Alex9 [webchat@188.146.164.26.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#319 [11:06] <Alex9> i have a problem about game
#320 [11:06] <Alex9> i cant get in and play
#321 [11:07] <CubeTheThird> Alex9, what happens?
#322 [11:07] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#323 [11:08] <Alex9> java is not working
#324 [11:08] <CubeTheThird> Alex9, is there a crash report?
#325 [11:08] <Alex9> yup
#326 [11:08] <CubeTheThird> Alex9, copy the report onto http://paste.ubuntu.com and give the URL here.
#327 [11:09] <Alex9> there is a way to chose syntax. what is it?
#328 [11:09] <CubeTheThird> Alex9, leave it as the default. it is not important
#329 [11:10] <Alex9> what about poster?
#330 [11:10] <CubeTheThird> Alex9, enter a username. It doesn't matter what you use
#331 [11:10] <Alex9> kk
#332 [11:11] * SebbeBre [webchat@c-72e0d954.92-15-64736c10.bbcust.telenor.se] has joined #minecrafthelp
#333 [11:12] <CubeTheThird> Alex9, once you submitted it, provide the URL here
#334 [11:12] * Hunnia [webchat@catv-80-99-212-151.catv.broadband.hu] has joined #minecrafthelp
#335 [11:13] <SebbeBre> hello, when im moving in game the textures and a bit of my screen get very weird colors on it, it is like a flashing green, black and yellow..
#336 [11:13] <CubeTheThird> SebbeBre, are you able to get a screenshot?
#337 [11:13] <SebbeBre> I tried earlier but on the screenshot it dosent show it..
#338 [11:13] * atclark10 [webchat@72.237.91.194] has joined #minecrafthelp
#339 [11:14] <CubeTheThird> SebbeBre, but the issue only occurs in minecraft?
#340 [11:15] <SebbeBre> not sure
#341 [11:15] <CubeTheThird> SebbeBre, let's check your video drivers then
#342 [11:15] <CubeTheThird> ??> SebbeBre win/dxdiag
#343 [11:15] <Absol> SebbeBre: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#344 [11:15] <atclark10> Hi, I've been trying to log into my minecraft account for a few days but it repeatedly tells me I have the wrong password or username. I haven't been on my minecraft account for a few years so the login information could be slightly different than I remember.
#345 [11:15] <CubeTheThird> atclark10, have you attempted to reset your password?
#346 [11:16] <atclark10> I've tried all of the emails that I thought could be connected to the account but I haven't gotten a reset email yet
#347 [11:16] <Hunnia> Hello, just reinstalled minecraft to check out the new update. Every time I start a new world in single player as it enters the world the game crashes. No mods, updated Java, added exception in the firewall and I've never had this problem before on earlier updates.
#348 [11:16] <CubeTheThird> atclark10, in that case you'll have to contact Mojang about this
#349 [11:16] <CubeTheThird> ??> atclark10 mojang/email
#350 [11:16] <Absol> atclark10: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#351 [11:16] <Absol> atclark10: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#352 [11:16] * SebbeBre [webchat@c-72e0d954.92-15-64736c10.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#353 [11:17] <CubeTheThird> ??> Hunnia launcher/log
#354 [11:17] <Absol> Hunnia: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#355 [11:19] * SebbeBre [webchat@c-72e0d954.92-15-64736c10.bbcust.telenor.se] has joined #minecrafthelp
#356 [11:19] <SebbeBre> hello you asked for this
#357 [11:19] <SebbeBre> https://paste.ubuntu.com/p/kjRKR6ngYc/
#358 [11:20] * RemNo [webchat@fbl77-1-88-163-0-187.fbx.proxad.net] has joined #minecrafthelp
#359 [11:20] <CubeTheThird> SebbeBre, ok one moment
#360 [11:20] <RemNo> Hi all
#361 [11:20] * simsim [webchat@35.59.34.95.customer.cdi.no] has joined #minecrafthelp
#362 [11:20] <CubeTheThird> hello RemNo
#363 [11:20] <Alex9> what next?
#364 [11:21] <RemNo> I received an email, since impossible to connect.
#365 [11:21] <RemNo> We’ve just migrated your Minecraft account into a Mojang account. If you requested this, well done! You don’t need to do anything else.
#366 [11:21] <RemNo> However, if you didn’t request this change, there may be issues with the security of your account. We recommend you get in contact with Mojang support at http://help.mojang.com/
#367 [11:21] <simsim> Hi! I have a big problem with playing 1.14.1 on my MacBook pro. I have the newest version of macOS and java! Can you please help me??¨
#368 [11:21] <CubeTheThird> Alex9, please provide the URL to your paste here
#369 [11:21] <simsim> the game crash btw
#370 [11:21] <CubeTheThird> simsim, do you have a crash report?
#371 [11:21] <simsim> Yeah!
#372 [11:21] <Hunnia> https://paste.ubuntu.com/p/kPbwmyQcsJ/
#373 [11:22] <CubeTheThird> simsim, copy it onto http://paste.ubuntu.com and give the URL here.
#374 [11:22] <CubeTheThird> SebbeBre, looks like you need to update your video drivers. One moment
#375 [11:22] <simsim> okay!
#376 [11:22] <CubeTheThird> SebbeBre, download and install https://www.geforce.com/drivers/results/146343
#377 [11:23] <SebbeBre> thank you bro
#378 [11:23] <CubeTheThird> ??> Hunnia tools/hjt
#379 [11:23] <Absol> Hunnia: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#380 [11:23] <Absol> Hunnia: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#381 [11:23] <Alex9> Nie można uruchomić środowiska Java.
#382 [11:23] <Alex9> Szczegóły błędu: Zadana operacja wymaga podniesienia uprawnien.
#383 [11:23] <simsim> https://paste.ubuntu.com/p/JznC7YCwnC/
#384 [11:23] <SebbeBre> cube, does it work to go into nvidia experience and update too?
#385 [11:24] * DarkIceMagic [webchat@207.179.185.22] has quit. (Quit: webchat.esper.net)
#386 [11:24] * Alex9 [webchat@188.146.164.26.nat.umts.dynamic.t-mobile.pl] has quit. (Quit: webchat.esper.net)
#387 [11:24] <CubeTheThird> SebbeBre, yes, but the latest drivers have issues, so you will need that one instead
#388 [11:24] * SebbeBre [webchat@c-72e0d954.92-15-64736c10.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#389 [11:24] <simsim> did the link work?
#390 [11:25] <CubeTheThird> simsim, let's see
#391 [11:25] * lionking8998 [webchat@71-217-37-192.rcmt.centurylink.net] has quit. (Quit: webchat.esper.net)
#392 [11:25] <CubeTheThird> simsim, ah. That issue has been fixed in version 1.14.2 Prerelease 1
#393 [11:26] <CubeTheThird> simsim, you're welcome to try the pre-release, or wait for the full release of 1.14.2
#394 [11:26] <CubeTheThird> simsim, see https://bugs.mojang.com/browse/MC-149225
#395 [11:26] <RemNo> I forgot my password and I do not receive an email to change it
#396 [11:27] <CubeTheThird> RemNo, you will have to contact Mojang for further assistance
#397 [11:27] <CubeTheThird> ??> RemNo mojang/email
#398 [11:27] <Absol> RemNo: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#399 [11:27] <Absol> RemNo: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#400 [11:27] <Hunnia> https://paste.ubuntu.com/p/xVXVjv3wVK/
#401 [11:27] <simsim> Okay! so then i have to wait for the new update?
#402 [11:27] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#403 [11:27] <CubeTheThird> simsim, yup that's right
#404 [11:28] <simsim> okay
#405 [11:28] <simsim> ty
#406 [11:28] <CubeTheThird> Hunnia, let's run a quick malware scan
#407 [11:28] <CubeTheThird> ??> Hunnia av/adwcleaner
#408 [11:28] <Absol> Hunnia: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#409 [11:28] <Absol> Hunnia: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#410 [11:29] <RemNo> the support does not answer me, I contacted them several months ago. My account has been migrated to a mojang account
#411 [11:30] <Hunnia> Thank you I will be back later
#412 [11:30] * Hunnia [webchat@catv-80-99-212-151.catv.broadband.hu] has quit. (Quit: webchat.esper.net)
#413 [11:30] <CubeTheThird> RemNo, if you don't get an immediate response from them (even automated) it's possible your email host is blocking their messages. I recommend you try sending them a different contact address in case they can't reach you at the first one
#414 [11:32] <RemNo> I only need a password change please
#415 [11:35] * atclark10 [webchat@72.237.91.194] has quit. (Quit: webchat.esper.net)
#416 [11:37] * Arxsor [webchat@37.99.131.77.rev.sfr.net] has joined #minecrafthelp
#417 [11:38] <Arxsor> Hi ! I can't launch Minecraft
#418 [11:38] <CubeTheThird> RemNo, we don't work for Mojang here; we're volunteers
#419 [11:38] <CubeTheThird> Arxsor, what happens when you try?
#420 [11:40] <RemNo> Ok, thanks for everything, good luck and good evening :)
#421 [11:40] <Arxsor> An error message appears
#422 [11:40] <CubeTheThird> Arxsor, what's the message?
#423 [11:41] <Arxsor> Could not save the download. scaffold4.ogg
#424 [11:41] <CubeTheThird> Arxsor, do you have bytefence installed?
#425 [11:41] <Arxsor> Yes; Avast ?
#426 [11:42] <CubeTheThird> Arxsor, remove bytefence. Avast should be ok to keep
#427 [11:42] <Arxsor> Ok
#428 [11:46] <Arxsor> Thanks You ! Good evening
#429 [11:51] * RemNo [webchat@fbl77-1-88-163-0-187.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#430 [11:52] * valdes [webchat@12.134.164.222.starhub.net.sg] has joined #minecrafthelp
#431 [11:52] <valdes> hi i am using java minecraft
#432 [11:53] <valdes> i am able to launch it
#433 [11:53] <valdes> but at the launcher screen i clicked play
#434 [11:53] <valdes> a window popped up
#435 [11:53] <valdes> however it just hangs there
#436 [11:53] <valdes> when i click on it it reads not responding
#437 [11:54] <CubeTheThird> valdes, is there a crash report?
#438 [11:55] <valdes> it says java platform SE binary is not responding
#439 [11:55] <valdes> then it brings me back to the launcher
#440 [11:56] <valdes> where it says an unexpected issue occurred and the game has crashed. we're sorry for the inconvenience
#441 [11:58] <CubeTheThird> ??> valdes launcher/log
#442 [11:58] <Absol> valdes: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#443 [12:04] <valdes> https://paste.ubuntu.com/p/jNySTkyMsg/
#444 [12:05] <CubeTheThird> valdes, hmm that could be a couple different things. First let's run a malware scan
#445 [12:05] <CubeTheThird> ??> valdes av/adwcleaner
#446 [12:05] <Absol> valdes: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#447 [12:05] <Absol> valdes: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#448 [12:06] * valdes2 [webchat@12.134.164.222.starhub.net.sg] has joined #minecrafthelp
#449 [12:06] * valdes2 [webchat@12.134.164.222.starhub.net.sg] has quit. (Client Quit)
#450 [12:12] * cal [webchat@cpe-72-228-55-31.nycap.res.rr.com] has joined #minecrafthelp
#451 [12:13] <cal> mc keeps saying there's been a fatal error
#452 [12:13] <cal> it wont open
#453 [12:13] <cal> what should i do
#454 [12:13] <cal> ive tried uninstalling it and redownloading
#455 [12:13] <CubeTheThird> ??> cal launcher/log
#456 [12:13] <Absol> cal: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#457 [12:13] * csethg [webchat@108-243-90-193.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
#458 [12:17] <csethg> I'm having trouble with the Minecraft launcher. When I press "PLAY" I am taken to the loading screen (MOJANG on a white background with a loading bar.) After a few minutes of loading, the game returns to the launcher and gives a crash report, saying "The game crashed whilst rendering overlay. Error: duh: Unable to fit: minecraft:burning_skull - siz
#459 [12:17] <csethg> e: 64x64 - Maybe try a lower resolution resourcepack?" I am not sure what this means or how to repair it. I have tried restarting the game several times, only to get this same message every time.
#460 [12:18] <CubeTheThird> ??> csethg win/dxdiag
#461 [12:18] <Absol> csethg: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#462 [12:20] <cal> here is my log : https://paste.ubuntu.com/p/FQdkbHGvh5/
#463 [12:21] <CubeTheThird> cal, that's all you get once the fatal error occurs?
#464 [12:21] <cal> it says unable to create temporary directory
#465 [12:22] * Fuzzboi [webchat@193.212.200.240] has joined #minecrafthelp
#466 [12:22] <cal> ohhhh its bc i dont have space on my computer
#467 [12:22] <cal> never mond
#468 [12:22] <cal> thank you!!!
#469 [12:22] <CubeTheThird> haha no problem~
#470 [12:23] * cal [webchat@cpe-72-228-55-31.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#471 [12:23] <csethg> https://paste.ubuntu.com/p/HMWqWfzt3W/
#472 [12:24] <CubeTheThird> csethg, ok it looks like you need to update your video drivers. One moment
#473 [12:24] <CubeTheThird> csethg, download and install under Windows 10: https://www.amd.com/en/support/apu/amd-series-processors/amd-a6-series-apu-for-laptops/7th-gen-a6-9200-apu
#474 [12:39] <Fuzzboi> #minecrafthelp Hi, the past few days i have had a problem that has occured on start-up every now and then when i launch minecraft. Its when i come to the main menu screen and chooses any of options that is there ("Play", "Multiplayer", "Options" etc.), the game crashes and the screen becomes "pixelated". Like if my graphics card is having a serious
#475 [12:39] <Fuzzboi> meltdown. I did solve this by downloading the drivers for my graphics card and do a "Clean install", then Minecraft was playable and no crashes. Anyhow, it seems the problem occurs again whenever I turn my computer off,
#476 [12:39] <urielsalis> Fuzzboi, you have a nvidia card?
#477 [12:39] <Fuzzboi> #minecrafthelp and on and launches Minecraft again. Then I have to do the "clean install" procedure all over again just to play Minecraft. Im trying figure out why this is happening, and if any of you can help me solve this?Heres my crashlog: https://paste.ubuntu.com/p/JNjDRgwDcc/
#478 [12:39] <Fuzzboi> My dxdiag: https://paste.ubuntu.com/p/4QXThNHD7N/
#479 [12:39] <Fuzzboi> #minecrafthelp and on and launches Minecraft again. Then I have to do the "clean install" procedure all over again just to play Minecraft. Im trying figure out why this is happening, and if any of you can help me solve this?Heres my crashlog: https://paste.ubuntu.com/p/JNjDRgwDcc/
#480 [12:39] <Fuzzboi> My dxdiag: https://paste.ubuntu.com/p/4QXThNHD7N/
#481 [12:40] <urielsalis> Fuzzboi, uninstall the driver and install the 430.39 version
#482 [12:40] <Fuzzboi> urielsalis ait
#483 [12:40] <Fuzzboi> urielsalis is that an older driver?
#484 [12:40] <urielsalis> Fuzzboi, yes
#485 [12:40] <urielsalis> Fuzzboi, https://www.geforce.com/drivers/results/146343
#486 [12:41] <urielsalis> Fuzzboi, seems Nvidia broke their latest driver, we are seeing other issues with it too
#487 [12:41] * CenturyLite [webchat@75-161-119-105.albq.qwest.net] has joined #minecrafthelp
#488 [12:41] <CenturyLite> hey i need help
#489 [12:41] <Fuzzboi> urielsalis ait thank you, appreciate the help.
#490 [12:41] <urielsalis> hi CenturyLite, with?
#491 [12:42] <CenturyLite> I need help with when ever i try to join my server it gives an error
#492 [12:42] <urielsalis> CenturyLite, what erorr?
#493 [12:42] <CenturyLite> io.netty.handler.codec.DecoderException: The recieved string length is loger than minimum aloowed(23 >16)
#494 [12:43] <CenturyLite> And idk what it is
#495 [12:43] <urielsalis> CenturyLite, what is the IP of the server?
#496 [12:43] <CenturyLite> AtomicSkyblock.tk
#497 [12:45] <urielsalis> CenturyLite, that server seems to be running a old version of spigot
#498 [12:45] <CenturyLite> is that so?
#499 [12:45] <CenturyLite> how would i fix that?
#500 [12:46] <urielsalis> CenturyLite, we dont help with modded here, but the version itself of Minecraft that server is on is 1.8.8...
#501 [12:46] <CenturyLite> I am aware
#502 [12:46] <CenturyLite> I use viaversion to correct that for others
#503 [12:46] <CenturyLite> But i temporarily removed it
#504 [12:50] <CenturyLite> is there any fix?
#505 [12:51] * Alessia [webchat@host236-58-dynamic.32-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#506 [12:51] <Alessia> Hello
#507 [12:51] <Alessia> I would like to develop new scenary
#508 [12:52] <CubeTheThird> Alessia, this is the minecraft tech support channel
#509 [12:52] <Alessia> How can i get “employed” to design new scenary
#510 [12:52] <Alessia> ?
#511 [12:53] * csethg [webchat@108-243-90-193.lightspeed.brhmal.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#512 [12:53] <CubeTheThird> Alessia, https://mojang.workable.com/
#513 [12:53] <CenturyLite> Does anyone know how to fix my issue?
#514 [12:54] <CubeTheThird> CenturyLite, apart from updating Spigot, check on the minecraft forums/reddit. We aren't knowledgeable enough to assist with that here
#515 [12:54] <CenturyLite> Okay thank you very much
#516 [13:13] <CenturyLite> Hey i found out why if you wanna know for future reference
#517 [13:13] <CubeTheThird> sure
#518 [13:14] <CenturyLite> I had to delete the folder "world" in the directory because something on the world had more than 16 characters than minecraft allowes
#519 [13:14] <CubeTheThird> huh. weird
#520 [13:14] <CenturyLite> yeah
#521 [13:16] * Hunnia [webchat@94-21-28-204.pool.digikabel.hu] has joined #minecrafthelp
#522 [13:19] <Hunnia> Hi All, just reinstalled minecraft to check out the new update. When I try to enter a world in single player the game crashes. Didn't have this error last time I played the game. I've updated java, added an exeption to firewall, used adwcleaner, sent hijackthis report and this is the current message I get after the crash: https://paste.ubuntu.com/p
#523 [13:19] <Hunnia> /Q6jpngwF9d/
#524 [13:20] <CubeTheThird> Hunnia, you ran a malware scan earlier right?
#525 [13:20] <Hunnia> yes, it removed all found malware
#526 [13:21] <CubeTheThird> Hunnia, hmm... and it only crashes when you actually go to join the world right?
#527 [13:21] <Hunnia> yes, when I generate a new world or try to log into an existing world it crashes to desktop
#528 [13:22] <Hunnia> after the malware scan it actually enters the game for like a second before crashing, that's all the improvement I'm afraid
#529 [13:22] <CubeTheThird> Hunnia, ok ya I can see that in the logs too. That's an improvement at least. Let's check your video drivers then
#530 [13:22] * lionking8998 [webchat@71-217-37-192.rcmt.centurylink.net] has joined #minecrafthelp
#531 [13:22] <CubeTheThird> ??> Hunnia win/dxdiag
#532 [13:23] <Absol> Hunnia: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#533 [13:23] <lionking8998> its still not working
#534 [13:23] <CubeTheThird> lionking8998, are you trying to login to the website or the game?
#535 [13:23] <lionking8998> both did not work
#536 [13:24] <CubeTheThird> lionking8998, and both tell you the same thing?
#537 [13:24] <lionking8998> yup
#538 [13:25] <CubeTheThird> lionking8998, ok. I'll have you run a quick scan to see if you might have something blocking it, but this seems doubtful in your case
#539 [13:25] <CubeTheThird> ??> lionking8998 tools/hjt
#540 [13:25] <Absol> lionking8998: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#541 [13:25] <Absol> lionking8998: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#542 [13:25] <Hunnia> https://paste.ubuntu.com/p/5H4rjvY7Kc/
#543 [13:26] <CubeTheThird> Hunnia, wow your drivers definitely need updating. One sec I'll fetch you some downloads
#544 [13:26] <lionking8998> ok...
#545 [13:26] <Hunnia> ah okay, thank you
#546 [13:28] <lionking8998> how do i copy
#547 [13:29] <CenturyLite> control c - control v
#548 [13:29] <CubeTheThird> Hunnia, ok intel driver: https://downloadcenter.intel.com/download/28798/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81496
#549 [13:30] <CubeTheThird> Hunnia, and nvidia: https://www.geforce.com/drivers/results/146344
#550 [13:31] * lionking8998 [webchat@71-217-37-192.rcmt.centurylink.net] has joined #minecrafthelp
#551 [13:31] <lionking8998> i cant figure this out how do i get a refund
#552 [13:32] <Hunnia> Thank you, I'll start updating them
#553 [13:32] <CubeTheThird> ??> lionking8998 account/refund
#554 [13:32] <Absol> lionking8998: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#555 [13:38] * LG [webchat@host109-157-181-132.range109-157.btcentralplus.com] has joined #minecrafthelp
#556 [13:39] <LG> Hello, I am having trouble logging into my minecraft account, as I only ever used username and password, and I dont know the email for my account.
#557 [13:47] * Anonymous4 [webchat@dslb-088-066-226-121.088.066.pools.vodafone-ip.de] has joined #minecrafthelp
#558 [13:47] <Anonymous4> Hello
#559 [13:47] <Anonymous4> ?
#560 [13:47] <Anonymous4> ?
#561 [13:48] * Anonymous4 [webchat@dslb-088-066-226-121.088.066.pools.vodafone-ip.de] has left #minecrafthelp
#562 [13:48] * lionking8998 [webchat@71-217-37-192.rcmt.centurylink.net] has quit. (Quit: webchat.esper.net)
#563 [13:50] * CenturyLite [webchat@75-161-119-105.albq.qwest.net] has quit. (Quit: webchat.esper.net)
#564 [13:50] * Jacob [webchat@108-215-69-71.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#565 [13:51] <Jacob> I can't log in to my account the password reset emails aren't being received. It says my account might not be migrated and when i try to migrate it says it already has been and either log in doesn't work
#566 [13:52] * Draze [webchat@h-98-128-167-126.NA.cust.bahnhof.se] has joined #minecrafthelp
#567 [13:55] * victor [webchat@h-98-128-166-129.NA.cust.bahnhof.se] has joined #minecrafthelp
#568 [13:55] <Draze> hello
#569 [13:55] <Jacob> hello
#570 [13:56] <Draze> Im having some trouble logging into my launcher
#571 [13:56] <Jacob> me too lol
#572 [13:56] <Draze> it doesnt let me connect to the mojang servers XD
#573 [13:56] <Draze> same for you?
#574 [13:56] <Jacob> I can't log in to my account the password reset emails aren't being received. It says my account might not be migrated and when i try to migrate it says it already has been and either log in doesn't work
#575 [13:57] <Jacob> i had an oldschool legacy account tho
#576 [13:57] <Jacob> idk what's up but i can't play offline and it says all servers are up
#577 [13:57] <Draze> i have a very old account too
#578 [13:57] <Hunnia> Thnx Cube, I'll restart and see if it works
#579 [13:57] <Draze> yeah same here
#580 [13:57] * Hunnia [webchat@94-21-28-204.pool.digikabel.hu] has quit. (Quit: webchat.esper.net)
#581 [13:57] <Jacob> yeah i sent a help email but it says theyre currently answering emails from april 1 so i came here
#582 [13:58] <Draze> they what now
#583 [13:58] <Draze> oh dear
#584 [13:58] <Jacob> yes
#585 [13:58] * Blakcbird [webchat@98.229.173.83.static.wline.lns.sme.cust.swisscom.ch] has joined #minecrafthelp
#586 [13:58] <Jacob> and no one is here
#587 [13:58] <Jacob> r.i.p
#588 [13:58] <Blakcbird> Probably no one useful is tbh
#589 [13:58] <Draze> i'm dewffos not useful
#590 [13:59] <Blakcbird> Man, like, my account is hecked
#591 [13:59] <Draze> I cant even open the account page on accounts.mojang.com
#592 [13:59] <Blakcbird> I can log in to 3rd party launchers, but not the main one
#593 [13:59] <Blakcbird> And I can't migrate to mojang account
#594 [13:59] <Lurks> Jacob you've done all you can, you'll have to wait
#595 [13:59] <Draze> it literally says "request blocked"
#596 [13:59] <Jacob> my lil bros account wont work either so hopefully it's theyre problem and not ours
#597 [13:59] <Blakcbird> Might be a DNS issue, you tries using a VPN?
#598 [14:00] <Draze> that might work
#599 [14:00] <Draze> thank you
#600 [14:00] <Jacob> same i can use ftb still
#601 [14:00] <Blakcbird> Download the Opera broswer
#602 [14:00] <Blakcbird> It has a built in vpn
#603 [14:00] <Draze> my man
#604 [14:00] <Blakcbird> And yea, FTB works fine for me
#605 [14:00] <Blakcbird> Girl, but yes, you're welcome
#606 [14:00] <Lurks> Jacob oh then, lets take a look at what software are running on your system, follow Absol instruction:
#607 [14:00] <Draze> my girl
#608 [14:00] <Blakcbird> FTB is fine, so is MultiMC
#609 [14:00] <Lurks> ??> Jacob tools/hjt
#610 [14:00] <Absol> Jacob: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#611 [14:00] <Absol> Jacob: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#612 [14:00] <victor> When I try to log in it just says "can't connect to server". It says the same on both of my computers. But if i share internet from my phone I can log in. And if I switch back to my normal internet when I have logged in I can connect to online servers no problem. So the problem is only with logging in to the account. Any ideas what the problem migh
#613 [14:00] <victor> t be?
#614 [14:01] * Bugrinnk [webchat@88.230.105.135.dynamic.ttnet.com.tr] has joined #minecrafthelp
#615 [14:01] * iKingDoge [webchat@103.225.50.150] has joined #minecrafthelp
#616 [14:01] <Blakcbird> Absol You seem to be useful, wanna tell me how I can migrate my account even tho the transaction id doesn't exist?
#617 [14:01] <Lurks> victor follow absol instruction too, we can see all the issue from there
#618 [14:01] <iKingDoge> hi i need help with a technical issue
#619 [14:01] <Jacob> i'd rather not remote control my pc
#620 [14:01] <Lurks> Blakcbird Absol is a bot
#621 [14:02] <Blakcbird> Oh
#622 [14:02] <Blakcbird> Unfortunate
#623 [14:02] <victor> okey
#624 [14:02] <iKingDoge> is this a place where you report issues..
#625 [14:02] <Lurks> Jacob it's not remote control ,it's a scan tool of showing running programs
#626 [14:02] <Blakcbird> Well, I sent a support email anyway
#627 [14:02] <Blakcbird> Isn't that just Task manager witth extra steps?
#628 [14:02] <Bugrinnk> hey so I lost my email, ı dont remember anything about it
#629 [14:02] <Blakcbird> How tho
#630 [14:02] <Draze> blackbird
#631 [14:02] <Blakcbird> Hm?
#632 [14:02] <Bugrinnk> will I be able to get it back anyhow?
#633 [14:02] <Lurks> Blakcbird no, this show into more detail
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#635 [14:03] * Baktus_79 [~Baktus_@ti0018a400-9071.bb.online.no] has joined #minecrafthelp
#636 [14:03] <Draze> using a vpn on a browser might help me to log in on my browser
#637 [14:03] <Draze> but not in the launcher
#638 [14:03] <Blakcbird> Can you log in on the browser?
#639 [14:03] * Bugrinnk [webchat@88.230.105.135.dynamic.ttnet.com.tr] has quit. (Client Quit)
#640 [14:03] <Draze> still downloading
#641 [14:03] <Blakcbird> Ok
#642 [14:03] <Draze> i can log in on my phone data though
#643 [14:04] <Draze> so it should work with a vpn
#644 [14:04] <Blakcbird> Yup, DNS problem then
#645 [14:04] <Lurks> ??> Draze tool/hjt
#646 [14:04] <Blakcbird> VPN would help
#647 [14:04] <Lurks> ??> Draze tools/hjt
#648 [14:04] <Absol> Draze: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#649 [14:04] <Blakcbird> Something is blocking the connection to the main server
#650 [14:04] <Absol> Draze: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#651 [14:04] <Blakcbird> So, you're gonna have to find a way around it, vpn, or wifi reset
#652 [14:04] <Blakcbird> Try checking the wifi blacklist if you can
#653 [14:04] <Lurks> Blakcbird most vpn are blocked by mojang
#654 [14:05] <Blakcbird> How does that make sense
#655 [14:05] <Blakcbird> You...can't block a VPN
#656 [14:05] <Blakcbird> Most VPNs are blocked in China, didn't stop me from watching Youtube lol
#657 [14:05] <Draze> what is this hijack thing?
#658 [14:06] <Blakcbird> Good question
#659 [14:06] <Lurks> Draze it scans of running programs on your system and make a report
#660 [14:06] <Blakcbird> Well, if someone wants basic help or something, cuz I'm good witth software stuff, add my discord ig lol
#661 [14:06] <Blakcbird> Foxy#2981
#662 [14:07] * Jacob [webchat@108-215-69-71.lightspeed.dybhfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#663 [14:07] <Blakcbird> Welp, gonna go flop and die playing on a 3rd party launcher lol
#664 [14:07] <Blakcbird> Bai
#665 [14:07] <Lurks> Draze somethings show up that could be blocking your connection to mojang aswell
#666 [14:07] * Parvy [webchat@68-185-72-217.dhcp.trlk.ca.charter.com] has joined #minecrafthelp
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#668 [14:07] <Parvy> I would like to reactivate my account
#669 [14:08] <Lurks> Parvy i dont think thats possible
#670 [14:08] <Lurks> https://help.mojang.com/customer/en/portal/articles/1110103-deleting-an-account
#671 [14:09] * dannytech [webchat@239.164.94.92.rev.sfr.net] has joined #minecrafthelp
#672 [14:09] <Parvy> I deactivate it but I have the email saying they are able to reactivate it I just need to contact support!
#673 [14:09] <Parvy> so I am just confused
#674 [14:09] <Draze> lurks how do i send you the file?
#675 [14:09] <victor> I have now done the scan and pasted the result
#676 [14:09] <dannytech> Hey, is anybody able to help with server issues?
#677 [14:10] <Lurks> Draze Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#678 [14:10] * Parvy [webchat@68-185-72-217.dhcp.trlk.ca.charter.com] has quit. (Client Quit)
#679 [14:10] <Lurks> victor have you copy the url and paste it here, so i can see it?
#680 [14:10] <Draze> https://paste.ubuntu.com/p/pk7YNbcTwX/
#681 [14:11] <victor> https://paste.ubuntu.com/p/YzvXrysWKK/
#682 [14:12] <Lurks> dannytech might be awhile, everyone is a volunteer to help, you'll have to be patient and repeat your question for them to see
#683 [14:12] <CubeTheThird> dannytech, what issues?
#684 [14:12] <dannytech> Alright, thanks. I doubt anyone will know the solution, hoping someone can just give me a new perspective.
#685 [14:14] <Lurks> Draze couldn't spot anything thay would be stopping it
#686 [14:14] <CubeTheThird> dannytech, solution to what problem?
#687 [14:15] <dannytech> I'm getting the error "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:" on attempting to connect to my server (more accurately, either server instance running on an Azure VM, on port 25565 or 25567, one modded, one vanilla). This problem cropped up several hours ago, at around the same time
#688 [14:15] <dannytech> I was messing with DNS for other servers on other subdomains, but I've ruled out DNS as an issue (Minecraft makes all the DNS requests I'd expect, gets the correct IPs, and I can SSH to those IPs.
#689 [14:15] <Draze> welp
#690 [14:15] <Draze> gg life XD
#691 [14:15] <Draze> thanks for the help lurks
#692 [14:15] <CubeTheThird> dannytech, what's the domain or IP?
#693 [14:15] <CubeTheThird> Draze, what issue you got?
#694 [14:15] <Draze> unable to log into mojang
#695 [14:16] <CubeTheThird> Draze, what happens when you try?
#696 [14:16] <Draze> cant log in on either accounts.mojang.com or the launcher
#697 [14:16] <Lurks> victor couldn't spot anything too, sorry
#698 [14:16] <Draze> on the website it says "request blocked"
#699 [14:16] <Draze> launcher says could not connect to server
#700 [14:16] <dannytech> Sure, it's 52.167.58.24
#701 [14:16] <victor> okey, thanks anyway
#702 [14:17] <Lurks> CubeTheThird looking back up on chat history, they both are connected from the same area, i think it might be there ISP to mojang
#703 [14:17] <CubeTheThird> Draze, according to your log you've got Parsec, which can act as a VPN and cause connection issues
#704 [14:17] <CubeTheThird> possible
#705 [14:17] <dannytech> Both my modded client and vanilla client have the same error to my modded server and vanilla server, respectively.
#706 [14:17] <Draze> i did just delete that cause i saw it too
#707 [14:17] <Draze> and imma try again now
#708 [14:18] <CubeTheThird> dannytech, hmm ya that IP is timing out for me. You might want to contact the hosting provider
#709 [14:18] <dannytech> I've restarted my laptop, done a networking reset, restarted the MC client several times, with no change. Another person who plays on the server is having the same exact issue.
#710 [14:19] <dannytech> The host is Azure. It's just a VM with MC server on it. I've opened up the Azure firewall ports that needed to be open, and it's worth noting I can connect via SSH to the VM.
#711 [14:19] <Draze> still not able to log in
#712 [14:19] <CubeTheThird> dannytech, ssh using the same IP, or a domain?
#713 [14:20] <dannytech> Both work
#714 [14:20] <Lurks> CubeTheThird victor issue: When I try to log in it just says "can't connect to server". It says the same on both of my computers. But if i share internet from my phone I can log in.
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#716 [14:20] <dannytech> The server logs show no connection attempts or errors.
#717 [14:21] <CubeTheThird> dannytech, and I imagine you haven't changed any server settings?
#718 [14:21] <dannytech> No, none at all. After the issue happened, I tried restarting the MC servers as well as the VM, but nothing changed.
#719 [14:22] <CubeTheThird> dannytech, have you tried restarting the server on a different port, something odd like 23685 ?
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#723 [14:23] <dannytech> I have not. I'll try that. Again, there is a server (vanilla) running on 25565 and another one (modded) on 25567, so one server is already using a non-standard port and has the issue.
#724 [14:23] <dannytech> And to clarify, I can connect to other servers like Hypixel, just not mine.
#725 [14:23] <CubeTheThird> dannytech, ya it's definitely an issue on the server's end
#726 [14:24] <Lace> I am trying to play with 2 other people through LAN and direct connect and its not connecting.
#727 [14:24] <CubeTheThird> Lace, to be clear, all 3 of you are on the same network, yes?
#728 [14:25] <Lace> 2 of us are currently
#729 [14:25] <CubeTheThird> Lace, in order for LAN to work all players must be on the same network, firstly
#730 [14:25] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#731 [14:25] <Lace> yes I know. but it wont work
#732 [14:26] <CubeTheThird> Lace, you said you tried direct connect as well? what did you do exactly for that?
#733 [14:26] <dannytech> Changed the port and it's still not working. So as I understand it, netty (which is in the error) handles authentication, right?
#734 [14:26] <Lace> typed in the server ip and port
#735 [14:27] <Lace> It just keeps saying the connenction timed out.
#736 [14:27] <CubeTheThird> dannytech, yes... but the connection is timing out because your server is not reachable
#737 [14:27] <c^> System firewall I imagine
#738 [14:27] <CubeTheThird> Lace, which port?
#739 [14:27] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 183 seconds)
#740 [14:27] <c^> If you're using a local IP:PORT
#741 [14:27] <Lace> whatever the number is when I open to LAN
#742 [14:27] <CubeTheThird> most likely firewall or anti-virus
#743 [14:27] <c^> most likely firewall, which OS?
#744 [14:27] <CubeTheThird> Lace, ok that should work. Are all players using Windows?
#745 [14:27] <CubeTheThird> lol
#746 [14:27] <Lace> yes
#747 [14:28] <dannytech> Also, I just checked attempting to connect to a port that isn't open or in use, and it gave the same error. I guess that plays into the idea it's not reachable, but trying to figure out at what point it's broken. Is there any possibility this is close to the client or is it most likely Azure networking?
#748 [14:28] <CubeTheThird> Lace, start menu -> allow a program through the firewall -> check all the boxes for Java (both private and public)
#749 [14:28] <c^> dannytech, Netty is for all networking components
#750 [14:28] <c^> what's the error?
#751 [14:28] <CubeTheThird> dannytech, it's entirely on the server's end. We can't reach it either
#752 [14:29] <Lace> I thought I did that but I will check again
#753 [14:29] <c^> Azure is a tricky one, there's a software firewall (which is usually disabled), then you have security groups, then the routing table on the VPC
#754 [14:29] <CubeTheThird> Lace, make sure all players do that
#755 [14:29] <dannytech> Alright, thanks for the confirmation. I'll open a (unfortunately low-priority) ticket with Azure and see if they're blocking something (maybe the traffic looks malicious or something).
#756 [14:29] <c^> It won't be Azure dannytech
#757 [14:29] <c^> No point opening a ticket, it'll just be your routing
#758 [14:29] <dannytech> Are you sure?
#759 [14:30] <c^> Yes, I'm Azure certified
#760 [14:30] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#761 [14:30] <dannytech> You're thinking it's routing on the VM itself?
#762 [14:30] <c^> No, I'm reckoning it's the security group
#763 [14:30] <dannytech> Also great! I have a networking cert, but not specific to azure.
#764 [14:31] <c^> Have you set your security rules to allow inbound traffic to the instance?
#765 [14:31] <dannytech> Yes. Am I allowed to post links to images here?
#766 [14:31] <c^> Usually it opens 22 by default for SSH and 3306 for RDP
#767 [14:31] <c^> I'd imagine so
#768 [14:31] <dannytech> https://imgur.com/a/kAa7ty6
#769 [14:31] * Draze [webchat@h-98-128-167-126.NA.cust.bahnhof.se] has quit. (Quit: webchat.esper.net)
#770 [14:32] <dannytech> I haven't changed the rule since before the issue popped up.
#771 [14:32] <c^> Is it a 'nix box?
#772 [14:32] <dannytech> Yes, Ubuntu 18.04 LTS.
#773 [14:32] <c^> gimme the output of `netstat -tunlp`
#774 [14:33] <dannytech> https://paste.ubuntu.com/p/N3W6wGTTwN/
#775 [14:33] <c^> so, there's nothing open on 25565
#776 [14:33] <dannytech> I also opened up 23658 on teh NSG
#777 [14:34] <c^> send me the server.properties
#778 [14:34] <dannytech> Yes because I moved it to 23658 for testing earlier
#779 [14:34] <c^> yeah, but it says IPv6
#780 [14:35] <dannytech> https://paste.ubuntu.com/p/mMHfSZV8c4/
#781 [14:35] <Lace> That still didn't work
#782 [14:35] <victor> When I try to log in it just says "can't connect to server". It says the same on both of my computers. But if i share internet from my phone I can log in. And if I switch back to my normal internet when I have logged in I can connect to online servers no problem. So the problem is only with logging in to the account. Any ideas what the problem migh
#783 [14:35] <victor> t be?
#784 [14:35] <c^> as a point of interest, set the server IP to 0.0.0.0, restart it and show me netstat-tunlp again
#785 [14:35] <dannytech> Interesting I completely passed over that.
#786 [14:36] <c^> failing that, gimme the output of ifconfig
#787 [14:36] <Lord_Ralex> (could be the firewall really, ubuntu can have it configured by default and you might not know)
#788 [14:36] <c^> Ubuntu MIs on Azure don't have it enabled
#789 [14:36] <c^> They recommend configuring the L4 rules with security groups
#790 [14:37] <c^> unless he's using his own Ubuntu image
#791 [14:37] <c^> Which I doubt
#792 [14:37] <Lord_Ralex> still, worth to make sure at least
#793 [14:37] <dannytech> https://paste.ubuntu.com/p/tg6QwrzdvB/
#794 [14:37] <Lord_Ralex> esp since even with the other port, it's there and listening, so it's being dropped before it gets there
#795 [14:37] <dannytech> Waiting for the server to come back up.
#796 [14:37] <dannytech> For added detail, the servers are running under systemd and their own user and group. Nothing there is complaining.
#797 [14:37] <c^> gimme the output of iptables -L while you're waiting
#798 [14:38] * Bajkin7 [webchat@cable-188-2-180-254.dynamic.sbb.rs] has joined #minecrafthelp
#799 [14:38] <CubeTheThird> did you run any ubuntu updates recently?
#800 [14:38] <dannytech> https://paste.ubuntu.com/p/SSNYhgybvP/
#801 [14:38] <Lord_Ralex> well, not the firewall then
#802 [14:38] <dannytech> Yes, about a day before the issue came up. I did not restart after the updates.
#803 [14:38] <c^> ufw status
#804 [14:38] <CubeTheThird> I'm thinking java certs
#805 [14:38] <dannytech> Already tried that it's inactive
#806 [14:38] <c^> maybe yeah
#807 [14:39] * Bajkin7 [webchat@cable-188-2-180-254.dynamic.sbb.rs] has quit. (Client Quit)
#808 [14:39] <c^> apt update && apt upgrade and reboot just in case
#809 [14:39] <c^> then we'll continue troubleshooting
#810 [14:39] <CubeTheThird> you may also need to run this command: sudo /var/lib/dpkg/info/ca-certificates-java.postinst configure
#811 [14:40] <dannytech> https://paste.ubuntu.com/p/YRwySzqFH6/
#812 [14:40] <dannytech> New netstat after changing server-ip to 0.0.0.0. Still shows ipv6
#813 [14:40] <c^> it might still be listening for ip4, not to worry
#814 [14:40] <Lord_Ralex> 25567 is a minecraft server right?
#815 [14:40] <c^> nah, that's rcon
#816 [14:40] <dannytech> Yes, a modded (custom modpack) one.
#817 [14:41] <dannytech> rcon is off on both.
#818 [14:41] <Lace> I changed both of our firewall stuff and it didn't work. still says the connection timed out
#819 [14:41] <CubeTheThird> Lace, what anti-virus are you all using?
#820 [14:41] <Lace> Mcafee
#821 [14:41] <dannytech> Also, tried connecting again, still failing.
#822 [14:41] <c^> ew
#823 [14:41] <dannytech> haha yeah
#824 [14:41] <c^> DM me dannytech
#825 [14:42] <CubeTheThird> eww
#826 [14:42] <Lace> sorry
#827 [14:42] <Lace> It came with the computer
#828 [14:42] <CubeTheThird> Lace, I can almost guarantee you that Mcafee is causing issues. I'd highly recommend you remove it and install something else, like Avast!
#829 [14:42] <CubeTheThird> Lace, or go with windows defender if you don't care
#830 [14:42] <CubeTheThird> ??> Lace av/mcafee/uninstall
#831 [14:42] <Absol> Lace: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#832 [14:44] <Lace> Avast is better?
#833 [14:45] <CubeTheThird> literally anything is better than Mcafee. Heck having none is better
#834 [14:46] <Lace> okay... I didn't know. lol
#835 [14:46] <Lace> I'll unistall
#836 [14:46] * wafflezforbacon [webchat@c-24-147-145-62.hsd1.ma.comcast.net] has joined #minecrafthelp
#837 [14:46] <CubeTheThird> :p
#838 [14:49] <wafflezforbacon> hi what do i do if my account is so old that i dont have access to the information only the password and user name along time ago my parents made my minecraft account for me but i dont have the email or anthing to vertfiy it was mine how can i get the email changed
#839 [14:50] <wafflezforbacon> anyone have suggestions
#840 [14:50] <mattym> wafflezforbacon, Only Mojang would be able to sort that out for you.
#841 [14:50] <mattym> ??> wafflezforbacon account/send-email
#842 [14:50] <Absol> wafflezforbacon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#843 [14:50] <Absol> wafflezforbacon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#844 [14:51] * Lace [webchat@cpe-173-89-151-252.new.res.rr.com] has quit. (Quit: webchat.esper.net)
#845 [14:51] <wafflezforbacon> i have sent one but havent had a reply in probly almost 2 to 3 weeks
#846 [14:52] * Riyko14 [webchat@24-151-14-64.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#847 [14:52] <mattym> wafflezforbacon, See the second link Absol gave you.
#848 [14:53] <victor> When I try to log in I just get a message that it could not connect to the server. Any ideas?
#849 [14:53] * Hunnia [webchat@catv-80-99-212-151.catv.broadband.hu] has joined #minecrafthelp
#850 [14:53] * Riyko14 [webchat@24-151-14-64.dhcp.nwtn.ct.charter.com] has quit. (Client Quit)
#851 [14:53] <mattym> victor, Are you connecting from a home internet connection?
#852 [14:54] * Lace [webchat@cpe-173-89-151-252.new.res.rr.com] has joined #minecrafthelp
#853 [14:54] <wafflezforbacon> oh god that sounds like ill have to wait for a cuple months
#854 [14:54] <Hunnia> Hi All, I had the error of crashing to desktop whenever I started/entered a single player game. Updating the drivers fixed my problem, thank you all for your support!
#855 [14:54] * Riyko13 [webchat@24-151-14-64.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#856 [14:54] * Riyko13 [webchat@24-151-14-64.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#857 [14:55] * wafflezforbacon [webchat@c-24-147-145-62.hsd1.ma.comcast.net] has left #minecrafthelp
#858 [14:55] <CubeTheThird> awesome!
#859 [14:55] <Riyko13> when I log in, It pops up with a message saying an error occurred please try again. I've been trying to buy Minecraft for years now and I still can't because of this login error. please help.
#860 [14:56] * _Nama [webchat@37-197-36-177.customer.conectv.com.br] has joined #minecrafthelp
#861 [14:56] <mattym> Riyko13, What is the exact message you get?
#862 [14:56] <Riyko13> An error occurred. Please try again!
#863 [14:56] * Hunnia [webchat@catv-80-99-212-151.catv.broadband.hu] has quit. (Client Quit)
#864 [14:56] <mattym> ??> Riyko13 tools/hjt
#865 [14:56] <victor> Yes I am and when i use my phone as connectin I can log in. And when I am logged in I can switch back over to my fiber and connect to zany server, no problem
#866 [14:56] <Absol> Riyko13: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#867 [14:56] <Absol> Riyko13: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#868 [14:56] <Riyko13> ok
#869 [14:57] <_Nama> Why can not I get into the game? I get this message: The game crashed whilst initializing game Error: java.lang.NullPointerException: Initializing game
#870 [14:58] <mattym> ??> _Nama launcher/log
#871 [14:58] <Absol> _Nama: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#872 [15:01] <Riyko13> https://paste.ubuntu.com/
#873 [15:01] <Riyko13> I pasted it
#874 [15:01] <CubeTheThird> Riyko13, you need to click on the Paste! button to submit it first
#875 [15:01] <Riyko13> I did
#876 [15:01] <CubeTheThird> Riyko13, make sure you put something in the Poster box too
#877 [15:01] <Riyko13> https://paste.ubuntu.com/p/wvFjbZYDfg/
#878 [15:02] <Riyko13> I reposted it
#879 [15:02] <Riyko13> I forgot to put something in the poster sorry
#880 [15:02] <mattym> Riyko13, Turn off your VPN.
#881 [15:02] <Riyko13> I don't have one on
#882 [15:03] * erikbrocko [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#883 [15:03] <mattym> Riyko13, There is on installed on the system.
#884 [15:03] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Remote host closed the connection)
#885 [15:03] <Riyko13> whats installed on the system
#886 [15:03] <mattym> Riyko13, Private Internet Access.
#887 [15:03] <Riyko13> oh yeah
#888 [15:04] <Riyko13> It doesn't even work
#889 [15:04] <mattym> Riyko13, Then uninstall it.
#890 [15:04] <Riyko13> ok
#891 [15:06] <Riyko13> it is uninstalling
#892 [15:07] <Riyko13> I believe it is uninstalled now
#893 [15:07] <mattym> Riyko13, Once its uninstalled, restart the PC, then try the login again.
#894 [15:07] <Riyko13> ok
#895 [15:08] <victor> +mattym I am using my home internet
#896 [15:09] <_Nama> https://paste.ubuntu.com/p/pzx6vZJ3fM/
#897 [15:09] <mattym> victor, And you said you get the same error on multiple computers?
#898 [15:10] <victor> +mattym yes, but not if I share internet from my phone
#899 [15:10] <mattym> ??> _Nama win/dxdiag
#900 [15:10] <Absol> _Nama: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#901 [15:10] <_Nama> ok
#902 [15:11] <mattym> victor, Do you know if your router uses any firewall?
#903 [15:12] <victor> +mattym I don't think I am connected to the router, just straight into the fiber modem
#904 [15:12] <dannytech> Awesome. c^ found the issue and my server is fixed!
#905 [15:12] <victor> +mattym or the fiber distriputor
#906 [15:12] <mattym> victor, Well if you have multiple computers connected, its a modem/router combo. Same question applies.
#907 [15:13] * Rudywaar [webchat@CableLink-187-161-112-34.PCs.InterCable.net] has joined #minecrafthelp
#908 [15:13] <victor> +mattym I am going to check
#909 [15:14] * Riyko13 [webchat@24-151-14-64.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#910 [15:14] <Riyko13> I'm back
#911 [15:14] <Riyko13> I pressed the login button and it just went grey and hasn't actually logged me in
#912 [15:14] <Riyko13> This has happened to me before
#913 [15:15] <_Nama> https://paste.ubuntu.com/p/shZ6nrDGYT/
#914 [15:15] * Blakster11 [webchat@robinson.arsenal-berlin.de] has joined #minecrafthelp
#915 [15:16] <Riyko13> what is this pastebin?
#916 [15:16] <CubeTheThird> _Nama, sorry but your PC does not meet the minimum requirements for the game
#917 [15:16] <Riyko13> oh not me
#918 [15:17] <Blakster11> minekraft bulding mot Terrain in ne new Computer win 10
#919 [15:17] <c^> ?
#920 [15:17] <_Nama> oh ok, thanks
#921 [15:17] * _Nama [webchat@37-197-36-177.customer.conectv.com.br] has quit. (Quit: webchat.esper.net)
#922 [15:17] <Rudywaar> Can I get the java version after purchasing the Windows 10 edition?
#923 [15:17] <Riyko13> its the other way round
#924 [15:18] <CubeTheThird> you can buy the java edition still :p
#925 [15:18] <Riyko13> you could get windows 10 edition after buying java edition
#926 [15:18] <Riyko13> windows 10 edition is free if you buy java
#927 [15:19] <Rudywaar> so, Im going to buy minecraft twice :(
#928 [15:20] <Blakster11> have new Java 8_211 in on Intel core i7 *GTX 1050ti thats more what nessesary for minekraft
#929 [15:20] * brapp [webchat@h-98-128-166-63.NA.cust.bahnhof.se] has joined #minecrafthelp
#930 [15:20] <CubeTheThird> Blakster11, what problem do you have?
#931 [15:20] <dannytech> I thought that you could only get Win10 edition free if you bought Java before October 2018.
#932 [15:21] <CubeTheThird> hmm it's possible they removed the option
#933 [15:21] <Blakster11> Minekraft bulding not Terrains its Hangin ob Brown screen
#934 [15:21] <Lurks> dannytech nope
#935 [15:21] <mattym> Riyko13, Nothing else showed up on the HJT log but to the best of your knowledge, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#936 [15:21] <CubeTheThird> Blakster11, we only speak English here
#937 [15:21] <mattym> Riyko13, Other than the one we already removed.
#938 [15:22] <Riyko13> Oh, I have malwarebytes
#939 [15:22] <mattym> Riyko13, That would not be an issue.
#940 [15:22] <Riyko13> Hotspot shield vpn
#941 [15:22] <dannytech> https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10
#942 [15:22] <dannytech> Not trying to be rude, I'm just confused
#943 [15:22] <brapp> Hi. I cant login to neither the minecraft launcher or to my account on minecraft.net. When i try to log in to the launcher i get that it cant connect to the server. What should i do?
#944 [15:23] <mattym> Riyko13, That may be an issue. Though it didnt show up on the report. Can you make a new HJT log.
#945 [15:23] <mattym> ??> Riyko13 tools/hjt
#946 [15:23] <Absol> Riyko13: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#947 [15:23] <CubeTheThird> well that's the 3rd person from Sweden now who cannot connect
#948 [15:23] <Absol> Riyko13: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#949 [15:23] <victor> +mattym The router has a firewall but it there is no differense if I turn it off
#950 [15:23] <Riyko13> sure
#951 [15:23] <CubeTheThird> brapp and victor what is your Internet Service Provider?
#952 [15:23] <victor> @CubeTheThird bahnhof
#953 [15:24] <Blakster11> ok i make me on linux Mint its better for minekraft thanks
#954 [15:25] <brapp> i dont know, one of the big ones in sweden
#955 [15:25] * Rudywaar [webchat@CableLink-187-161-112-34.PCs.InterCable.net] has quit. (Quit: webchat.esper.net)
#956 [15:25] <Riyko13> https://paste.ubuntu.com/p/NhdxyhqrD2/
#957 [15:25] <Riyko13> there you go
#958 [15:26] <mattym> ??> Riyko13 info/mcleaks
#959 [15:26] <Absol> Riyko13: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#960 [15:26] <Absol> Riyko13: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#961 [15:26] <mattym> ??> Riyko13 win/hosts/edit
#962 [15:26] <Absol> Riyko13: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#963 [15:26] <CubeTheThird> brapp, hmm ya looks like you're also using bahnhof
#964 [15:26] <Absol> Riyko13: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#965 [15:26] <CubeTheThird> brapp and victor can you open a cmd/terminal window?
#966 [15:26] * Kebab [webchat@c-73-74-133-29.hsd1.il.comcast.net] has joined #minecrafthelp
#967 [15:27] <victor> CubeTheThird yes
#968 [15:27] <Kebab> Hello, can anybody help me with constant online disconnects and badly compressed packet errors?
#969 [15:27] <CubeTheThird> victor, run this command: ping authserver.mojang.com
#970 [15:27] <CubeTheThird> Kebab, on a specific server only, or any server?
#971 [15:27] <brapp> CubeTheThird yes
#972 [15:28] <Kebab> Any server, trying on my friend's realm and I get disconnected every 1-30 seconds
#973 [15:28] <CubeTheThird> brapp, run this command: ping authserver.mojang.com
#974 [15:28] <CubeTheThird> Kebab, are you currently using a VPN or proxy?
#975 [15:28] <Kebab> I can provide error screenshots. No VPN.
#976 [15:28] <CubeTheThird> Kebab, can you run a test on speedtest.net
#977 [15:28] <victor> CubeTheThird 0% loss
#978 [15:28] * brapp [webchat@94.234.51.147] has joined #minecrafthelp
#979 [15:28] <CubeTheThird> victor, what IP address does it show?
#980 [15:29] <victor> CubeTheThird '13.33.45.171
#981 [15:30] <Kebab> here is my results @CubeTheThird https://puu.sh/Dvp0u/b263233eee.png
#982 [15:30] <CubeTheThird> Kebab, are you using wired or wireless internet?
#983 [15:30] <Kebab> Wireless. I can show as many screenshots of the error(s) as you need.
#984 [15:30] <Riyko13> +mattym, I can't find mcleaks anywhere in my files
#985 [15:30] <CubeTheThird> Kebab, is it possible for you to move closer to the wireless access point?
#986 [15:31] * brapp [webchat@94.234.51.147] has quit. (Client Quit)
#987 [15:31] <Kebab> CubeTheThird unfortunately it is not.
#988 [15:31] <CubeTheThird> ??> Kebab tools/hjt
#989 [15:31] <Absol> Kebab: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#990 [15:31] <mattym> Riyko13, It would just be an executable, usually in your downloads folder, or wherever else you may have moved it. If you no longer have it continue with the rest of the instructions.
#991 [15:31] <Absol> Kebab: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#992 [15:31] <CubeTheThird> victor, hmm you might need to change your DNS
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#994 [15:32] <Kebab> Should I run minecraft while it logs?
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#996 [15:32] <victor> CubeTheThird how do I do that?
#997 [15:32] <CubeTheThird> Kebab, no that's ok
#998 [15:33] <CubeTheThird> ??> victor net/dns/public
#999 [15:33] <Absol> victor: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#1000 [15:33] <Absol> victor: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#1001 [15:33] <CubeTheThird> try that
#1002 [15:33] <Snackehuner2k> two years ago I had an Minecraft account but know I can't log in. I don't have my password and my email
#1003 [15:33] <Riyko13> mattym, by instructions do you mean pasting the link to the pastebin?
#1004 [15:33] <Kebab> https://paste.ubuntu.com/p/s3vy4P9MSc/
#1005 [15:33] <mattym> Riyko13, No, the rest of the instructions Absol wrote relating to MCleaks and the ones that followed.
#1006 [15:34] <mattym> ??> Snackehuner2k account/send-email
#1007 [15:34] <Riyko13> mattym, I haven't been able to locate any of said files
#1008 [15:34] <Absol> Snackehuner2k: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1009 [15:34] <Lace> CubeTheThird I Uninstalled mcafee and installed Avast and it works like a dream! Thank you guys for all the help!!!
#1010 [15:34] <Absol> Snackehuner2k: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1012 [15:34] <mattym> Riyko13, Read all of what Absol says below
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#1014 [15:34] <CubeTheThird> Kebab, remove hamachi and tungle
#1015 [15:36] * Riyko13 [webchat@24-151-14-64.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#1016 [15:36] <Riyko13> mattym, sorry I had connection issues
#1017 [15:36] <CubeTheThird> Lace, awesome!!!
#1018 [15:36] <Kebab> CubeTheThird I have to restart my computer to finish uninstall. I will be back in a minute!
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#1021 [15:37] <Riyko13> mattym, I said this before but I wasn't sure if you heard me. I haven't been able to find any of the said mcleaks or other files.
#1022 [15:38] <mattym> ??> Riyko13 win/hosts/edit
#1023 [15:38] <Absol> Riyko13: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1024 [15:38] <Absol> Riyko13: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1025 [15:38] <Riyko13> ok
#1026 [15:39] * ellie [webchat@cpe-172-116-195-87.socal.res.rr.com] has joined #minecrafthelp
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#1028 [15:40] <ellie> if ive already bought windows 10 minecraft edition do i need to buy java?
#1029 [15:40] <CubeTheThird> yes
#1030 [15:40] <Lurks> ^
#1031 [15:40] <Kebab> CubeTheThird I am back.
#1032 [15:40] <CubeTheThird> Kebab, ok. any luck?
#1033 [15:40] <mattym> Riyko13, Once you have gotten that opened, remove any lines containing mojang in them, then save the file.
#1034 [15:41] <ellie> i need to buy java to play it even though i already bought windows 10?
#1035 [15:41] <mattym> ellie, Correct.
#1036 [15:41] <ellie> theres no way i can play java without buying it?
#1037 [15:41] <mattym> ellie, Nope
#1038 [15:41] <CubeTheThird> ellie, not unless you want the demo
#1039 [15:41] <ellie> with the demo can i join servers?
#1040 [15:41] <dannytech> Or without breaking the law...
#1041 [15:42] <dannytech> No
#1042 [15:42] <CubeTheThird> ellie, no
#1043 [15:42] <ellie> But that makes no sense, if i already bought windows 10 i should be able to play java
#1044 [15:42] <Kebab> CubeTheThird No luck, still disconnecting. Do you want the error message screenshots? ?
#1045 [15:42] <mattym> ellie, They are two different games.
#1046 [15:42] <CubeTheThird> Kebab, sure
#1047 [15:42] <urielsalis> ellie, there was a promotion the other way, but they are two different games sold in different stores and made by different teams
#1048 [15:42] <dannytech> They are two different ecosystems as well.
#1049 [15:43] <Riyko13> mattym, I followed your instructions and it popped up with this message.
#1050 [15:43] <ellie> can i refund windows 10 and get my money back to buy java?
#1051 [15:43] <urielsalis> ellie, note that currently the Windows 10 edition is also cheaper than Java, so it doesnt make sense for them to give it for free
#1052 [15:43] <urielsalis> ??> ellie account/refund
#1053 [15:43] <Absol> ellie: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1054 [15:43] <Riyko13> mattym, https://paste.ubuntu.com/p/yPpJ97hm3v/
#1055 [15:43] <ellie> can i use that money to buy java?
#1056 [15:43] <mattym> Riyko13, Once you have gotten that opened, remove any lines containing mojang in them, then save the file.
#1057 [15:44] <Lurks> shouldn't that be you contact xbox support for refund instead of mojang?
#1058 [15:44] * Goonbear [webchat@99-125-185-22.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#1059 [15:44] <Goonbear> hell
#1060 [15:44] <Goonbear> o
#1061 [15:44] <urielsalis> ellie, not sure how refunds in Xbox work
#1062 [15:44] <Lurks> Goonbear hi
#1063 [15:44] <urielsalis> Lurks, that link contains refund policies for all editions
#1064 [15:44] <Riyko13> it said that it was a sample file made by microsoft
#1065 [15:44] <mattym> ellie, Its worth noting that that page does not cover refunds from the Microsoft Store.
#1066 [15:44] <mattym> ellie, You would need to contact their support.
#1067 [15:44] <urielsalis> ellie, "Xbox's refund policy states that you can't return a digital game, but you may receive credit.
#1068 [15:44] <Lurks> urielsalis oh, cool
#1069 [15:44] <urielsalis> "
#1070 [15:44] <urielsalis> ellie, so you cant get money from it, only credit
#1071 [15:44] <Goonbear> Hey im having a problem where my java edition isnt loading the game i see the mojang screen and then it will just crash when it loads 85% of the wat
#1072 [15:44] <mattym> ellie, The commented parts are, the bottom is where you need to edit.
#1073 [15:44] <Kebab> CubeTheThird https://puu.sh/DvjxD/34bee0c356.png, https://puu.sh/Dvjzt/3e1deb22ad.png, https://puu.sh/DvjzW/36d79d8f86.png, https://puu.sh/DvjDa/c2e59ae4fb.png
#1074 [15:45] <Goonbear> Hey im having a problem where my java edition isnt loading the game i see the mojang screen and then it will just crash when it loads 85% of the way
#1075 [15:45] <CubeTheThird> Kebab, in-game (singleplayer is fine) hold f3+c until it crashes
#1076 [15:45] <CubeTheThird> Goonbear, do you get a crash report?
#1077 [15:45] <Goonbear> nope
#1078 [15:45] <Goonbear> doesnt even load to the title screen
#1079 [15:46] <CubeTheThird> ??> Goonbear launcher/log
#1080 [15:46] <Absol> Goonbear: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1081 [15:46] <Goonbear> hold on i can get the logs
#1082 [15:46] <mattym> Kebab, Once you have gotten the logs Cube has asked for, See if you get the same issues when connecting this test server: mctest.ae97.net
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#1085 [15:47] <Goonbear> well my issues is that i cant even get to the title screen so i dont know whats up
#1086 [15:47] <CubeTheThird> Goonbear, please try to follow the instructions Absol gave you
#1087 [15:48] * Riyko13 [webchat@24-151-14-64.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#1088 [15:48] <Riyko13> mattym, sorry I lost connection with my internet
#1089 [15:49] <Riyko13> mattym, I deleted the lines that I saw as I didn't see them
#1090 [15:49] <Kebab> https://paste.ubuntu.com/p/BPZkCcZc9Y/
#1091 [15:49] <Riyko13> mattym, what do I do after that?
#1092 [15:49] <Kebab> CubeTheThird
#1093 [15:49] <mattym> Riyko13, if you saved the file, try the login again
#1094 [15:50] <CubeTheThird> Kebab, hmm ok. Couple other things to try. First let's do a malware scan
#1095 [15:50] <Riyko13> ok
#1096 [15:50] <CubeTheThird> ??> Kebab av/adwcleaner
#1097 [15:50] <Absol> Kebab: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1098 [15:50] <Absol> Kebab: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1099 [15:50] <CubeTheThird> Kebab, and also try testing this minecraft server: mctest.ae97.net
#1100 [15:50] <Riyko13> mattym, It has still gone grey and will not load anything
#1101 [15:51] <mattym> Riyko13, Then you didn't remove the lines or save properly.
#1102 [15:51] <mattym> Riyko13, Make sure you follow the instructions to open the file exactly.
#1103 [15:51] <mattym> ??> Riyko13 win/hosts/edit
#1104 [15:51] <Absol> Riyko13: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1105 [15:51] <Absol> Riyko13: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1106 [15:51] <Kebab> CubeTheThird No disconnect on the test server!
#1107 [15:51] <mattym> Riyko13, Once its opened, look for the two lines that contain the word mojang in them, remove them, and save the file.
#1108 [15:52] <Goonbear> Hey guys im back
#1109 [15:52] <Goonbear> https://paste.ubuntu.com/p/k3kxwBNnMB/
#1110 [15:52] <Goonbear> thats all i get
#1111 [15:52] <CubeTheThird> Kebab, hm but realms is problematic. Interesting
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#1113 [15:53] <mattym> ??> Goonbear tools/hjt
#1114 [15:53] <Absol> Goonbear: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1115 [15:53] <Absol> Goonbear: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1117 [15:53] <Riyko13> mattym, I can't find it in the start menu
#1118 [15:54] <Riyko13> mattym, I know this is a stupid question, but what is the start meny
#1119 [15:54] <mattym> Riyko13, In the start menu just start typing notepad and it should show up.
#1120 [15:54] <Riyko13> menu?
#1121 [15:54] <mattym> Riyko13, What shows up when you hit the Windows key or symbol on the desktop/taskbar
#1122 [15:54] <Riyko13> mattym, ok thank you
#1123 [15:56] <Riyko13> mattym, I have clicked run as administrator and it won't open
#1124 [15:56] <mattym> Riyko13, Do you have administrator access on the PC?
#1125 [15:56] <Riyko13> mattym, yes, I am the owner of this pc
#1126 [15:57] * kebab [webchat@c-73-74-133-29.hsd1.il.comcast.net] has joined #minecrafthelp
#1127 [15:57] <CubeTheThird> Riyko13, try this. Press the Windows key + r
#1128 [15:57] <CubeTheThird> Riyko13, in the box, type in "notepad"
#1129 [15:57] <mattym> Riyko13, It may require you to confirm in order to open it as admin, the confirmation window may have been hidden behind another open window.
#1130 [15:57] <CubeTheThird> Riyko13, then press Ctrl + shift + Enter
#1131 [15:57] <Goonbear> i have returned yet again
#1132 [15:57] <Goonbear> https://paste.ubuntu.com/p/km45gC7ghc/
#1133 [15:58] <kebab> CubeTheThird the problem still persists after the malware scan
#1134 [15:58] <CubeTheThird> Goonbear, looks like malware
#1135 [15:58] <CubeTheThird> ??> Goonbear av/adwcleaner
#1136 [15:58] <Absol> Goonbear: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1137 [15:58] <Absol> Goonbear: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1138 [15:58] <CubeTheThird> kebab, ok. can you open cmd as administrator?
#1139 [15:59] <Riyko13> CubeTheThird, I have done this and it says that I don't have permission
#1140 [15:59] <CubeTheThird> Riyko13, then you are not administrator
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#1142 [16:00] <kebab> CubeTheThird it's open
#1143 [16:00] <Riyko13> CubeTheThird, I am the only user on my laptop. I feel it is not working because I haven't opened it as administrator
#1144 [16:00] * Z [webchat@72.12.212.32] has joined #minecrafthelp
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#1146 [16:00] <CubeTheThird> kebab, run this command: netsh winsock reset
#1147 [16:00] * Z is now known as Guest17567
#1148 [16:00] <CubeTheThird> Riyko13, you aren't logged in as a user who has administrator privileges
#1149 [16:01] <Guest17567> Hello, I am having issues purchasing Minecraft JE. I keep getting this code even though my information is correct and should work: "An error occurred while placing order, please verify credit card info and try again." Any help is appreciated.
#1150 [16:01] * Lukas [webchat@85-207-121-12.static.bluetone.cz] has joined #minecrafthelp
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#1153 [16:02] <Riyko13> CubeTheThird, there is only one account on my laptop and it has administrator access on every app I have except notepad apparently
#1154 [16:02] <kebab> CubeTheThird restarting now
#1155 [16:02] <CubeTheThird> Guest17567, can you try using a different browser?
#1156 [16:02] <Guest17567> Yes, I'll do that and check back.
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#1158 [16:02] <Lukas> Hi i cant delete my account
#1159 [16:03] <rewired123> Hi - whenever i load up my minecraft ( PC Java edition) it loads up a world but always crashes so i cant play - this is for whatever version i play Please help me!
#1160 [16:03] <CubeTheThird> rewired123, do you get a crash report?
#1161 [16:03] <rewired123> Yeh - it just says 'an unexpected error has occurred'
#1162 [16:04] <CubeTheThird> ??> rewired123 launcher/log
#1163 [16:04] <Absol> rewired123: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1164 [16:04] <rewired123> ok thanks
#1165 [16:04] <Guest17567> CubeTheThird I tried Internet Explorer (after initially trying Google Chrome many times), but I get the same error.
#1166 [16:04] <Lurks> Lukas https://help.mojang.com/customer/en/portal/articles/1110103-deleting-an-account
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#1168 [16:05] <CubeTheThird> Guest17567, are you trying to use a pre-paid credit card?
#1169 [16:05] <Guest17567> CubeTheThird No, it's a MasterCard debit card. It works everywhere else.
#1170 [16:05] <Guest17567> I tried several days ago as well.
#1171 [16:05] <CubeTheThird> Guest17567, this on minecraft.net?
#1172 [16:06] <Guest17567> CubeTheThird Yes
#1173 [16:06] <kebab> CubeTheThird The problem still persists
#1174 [16:06] <c^> I think Mojang is one of the ones which verifies against your zip/post code
#1175 [16:06] * victor [webchat@h-98-128-166-129.NA.cust.bahnhof.se] has joined #minecrafthelp
#1176 [16:06] <CubeTheThird> Guest17567, what anti-virus and firewall software do you have?
#1177 [16:07] * rewired123 [webchat@host-92-6-210-236.as43234.net] has quit. (Quit: webchat.esper.net)
#1178 [16:07] <Guest17567> CubeTheThird Only what came with Windows 10 Home. It's a fairly new install too.
#1179 [16:07] <victor> CubeTheThird I changed my dns but it didn't work
#1180 [16:08] <CubeTheThird> ??< win/dns/flush
#1181 [16:08] <CubeTheThird> ??< win/dns/
#1182 [16:08] <CubeTheThird> ??< win/dns
#1183 [16:08] <CubeTheThird> ??> victor win/dns
#1184 [16:08] <Absol> victor: To clear your DNS cache on Windows, you need to open a Command Prompt (cmd) window as Administrator. In this window, please type ipconfig /flushdns and press enter.
#1185 [16:08] * Lukas [webchat@85-207-121-12.static.bluetone.cz] has quit. (Quit: webchat.esper.net)
#1186 [16:08] <Guest17567> CubeTheThird Not new enough to warrant an expectation for this sort of issue though. I've never run into it before in the past four months I've used this card on this PC.
#1187 [16:09] <Riyko13> mattym, I have still been unable to save the changes to the notepad file and I am 100% sure I am the administrator as I checked my account in settings
#1188 [16:09] <kebab> CubeTheThird is there anything I should try past this point
#1189 [16:09] <mattym> Guest17567, You may need to call the bank or card provider and verify that they are not blocking International Transactions.
#1190 [16:09] <CubeTheThird> Guest17567, hmm my only thought is if the bank/credit card company is blocking the purchase, which is unusual
#1191 [16:09] <victor> Absol I did that
#1192 [16:09] <CubeTheThird> kebab, I can't really think of much. It mostly sounds like a poor internet connection
#1193 [16:10] <Guest17567> CubeTheThird mattym They've always sent me a verification text to permit the purchase in the past, but I can't think of another possibility either. Thanks
#1194 [16:10] <mattym> Riyko13, Well as far as the computer is concerned, it does not see your account having proper permissions. Which will be needed to fix that file.
#1195 [16:11] <Riyko13> mattym, is there any way I could fix that?
#1196 [16:11] <Riyko13> mattym, is there any way I could fix that?
#1197 [16:11] * victor [webchat@h-98-128-166-129.NA.cust.bahnhof.se] has left #minecrafthelp
#1198 [16:11] <CubeTheThird> Riyko13, we can try a different way
#1199 [16:11] * victor [webchat@h-98-128-166-129.NA.cust.bahnhof.se] has joined #minecrafthelp
#1200 [16:12] <Riyko13> CubeTheThird, Ok
#1201 [16:12] <CubeTheThird> Riyko13, open the folder C:\System32\drivers\etc\hosts
#1202 [16:12] <victor> CubeTheThird I flushed the dns
#1203 [16:12] <CubeTheThird> victor, hmm and no difference there eh
#1204 [16:12] <victor> CubeTheThird nope :/
#1205 [16:13] <Riyko13> CubeTheThird, it says it does not exist
#1206 [16:13] <CubeTheThird> Riyko13, open the folder C:\Windows\System32\drivers\etc\hosts
#1207 [16:13] <CubeTheThird> Riyko13, forgot the windows part haha
#1208 [16:14] <Riyko13> its ok
#1209 [16:15] <Guest17567> CubeTheThird I just checked with my bank, and there aren't any international restrictions being enforced. Is there anything else I could try?
#1210 [16:15] <Riyko13> CubeTheThird, I deleted the Mojang files but when i tried to save it stillsays i don't have access
#1211 [16:16] <CubeTheThird> Guest17567, hmm a couple workarounds. 1 is to go to a store like walmart or target and buy a Minecraft for PC gift card. 2 would be to try paying through paypal (you can use it without making an account in some situations
#1212 [16:16] <Guest17567> CubeTheThird Okay, I might just try the PayPal option. Thanks
#1213 [16:19] <Guest17567> CubeTheThird That worked. Much thanks
#1214 [16:19] <CubeTheThird> awesome!!
#1215 [16:20] <victor> CubeTheThird Thanks a lot for your help anyway
#1216 [16:20] <Riyko13> Guest17567, congratulations
#1217 [16:20] <CubeTheThird> victor, ya it almost sounds like your ISP is just blocking it....
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#1219 [16:22] <Riyko13> CubeTheThird, you haven't told me what to do after opening thr file
#1220 [16:22] <victor> CubeTheThird Yeah, I will try and contact them and see if they have any ideo
#1221 [16:22] <Riyko13> the file*
#1222 [16:22] * victor [webchat@h-98-128-166-129.NA.cust.bahnhof.se] has quit. (Quit: webchat.esper.net)
#1223 [16:22] <CubeTheThird> Riyko13, copy the hosts file in that folder and paste it somewhere else (like your desktop)
#1224 [16:23] <Riyko13> ok
#1225 [16:23] <Riyko13> wait
#1226 [16:23] <Riyko13> ive done that already
#1227 [16:24] <CubeTheThird> Riyko13, open the copy of the file in notepad
#1228 [16:25] <Riyko13> did that
#1229 [16:25] <CubeTheThird> Riyko13, so you removed the lines with mojang from that file?
#1230 [16:25] <Riyko13> yep
#1231 [16:26] <Riyko13> still can't log in
#1232 [16:26] <CubeTheThird> Riyko13, then you moved the copied file overtop of the original?
#1233 [16:26] <Riyko13> no
#1234 [16:26] <CubeTheThird> Riyko13, ya.. you need to do that first
#1235 [16:26] <Riyko13> how do you do that...
#1236 [16:27] <CubeTheThird> Riyko13, copy paste?
#1237 [16:27] <CubeTheThird> brb
#1238 [16:27] <Riyko13> oh
#1239 [16:27] <Riyko13> wouldn't I have to save the changes to the file still
#1240 [16:27] <Riyko13> or no?
#1241 [16:29] <mattym> Riyko13, You save the changes to the desktop copy. Then copy that entire file back to the system folder.
#1242 [16:29] <mattym> Riyko13, Allowing it to replace the one there
#1243 [16:29] <Riyko13> ok
#1244 [16:37] <Riyko13> mattym, I still have not been able to paste the file or save the original file
#1245 [16:41] <mattym> Riyko13, Are you able to delete the hosts file from the system folder?
#1246 [16:41] <Riyko13> I can't find the host file
#1247 [16:42] <mattym> Rikyo13, Its the file you were told to copy and move
#1248 [16:43] * ree [webchat@host-72-243-144-91.ctvea.net] has joined #minecrafthelp
#1249 [16:43] <ree> it says cant save download
#1250 [16:44] <Riyko13> never mind i am an idiot
#1251 [16:44] <Riyko13> i deleted
#1252 [16:44] <mattym> ??> ree error/download
#1253 [16:44] <Absol> ree: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1254 [16:44] <mattym> Riyko13, It let you delete it from the system folder?
#1255 [16:45] <Riyko13> mattym, I was able to delete it from the folder, yes
#1256 [16:45] <Riyko13> but it wouldn't let me save changes to it
#1257 [16:47] <ree> I don't have any of those
#1258 [16:47] <Riyko13> mattym, It won't let me paste it either
#1259 [16:48] <Riyko13> by it, I mean the new file
#1260 [16:49] * rednight232354 [webchat@37.6.204.231] has joined #minecrafthelp
#1261 [16:49] <mattym> Riyko13, With it deleted see if you can log in
#1262 [16:49] <Riyko13> ok
#1263 [16:49] <rednight232354> i can't join in a server
#1264 [16:50] <Riyko13> mattym, now it is saying it is the invalid username or password
#1265 [16:50] <rednight232354> no
#1266 [16:50] * ree [webchat@host-72-243-144-91.ctvea.net] has quit. (Quit: webchat.esper.net)
#1267 [16:50] <Riyko13> mattym, nevermind it actually let me log in
#1268 [16:50] <Lurks> rednight232354 what happen when you try?
#1269 [16:50] <Riyko13> mattym, Thank you so much!
#1270 [16:51] <Riyko13> also thanks to CubeTheThird
#1271 [16:52] <rednight232354> i try to join in a server and it say java.lang.NullPointerExpeption
#1272 [16:52] <rednight232354> what i do
#1273 [16:52] <Lurks> rednight232354 connection time out?
#1274 [16:53] <rednight232354> no
#1275 [16:53] * Riyko13 [webchat@24-151-14-64.dhcp.nwtn.ct.charter.com] has quit. (Quit: webchat.esper.net)
#1276 [16:53] <Lurks> rednight232354 what's the full message?
#1277 [16:54] <rednight232354> i don't understund you very good
#1278 [16:55] <rednight232354> can you explain me in another worlds
#1279 [16:56] <Lurks> rednight232354 let's get a minecraft log and see, follow this guide <https://minecraftirc.net/support-articles/get-minecraft-log/>
#1280 [16:56] <rednight232354> ok thanks
#1281 [16:57] * FD16 [webchat@host-184-167-212-169.mtr-co.client.bresnan.net] has joined #minecrafthelp
#1282 [16:58] <FD16> I'm trying to get 1.2.5 as a profile, but when I launch it, it crashes and I don't know why
#1283 [17:00] * Bezoika [webchat@cpe-174-104-85-183.neo.res.rr.com] has joined #minecrafthelp
#1284 [17:00] <Bezoika> I can't download my Minecraft Realm world.
#1285 [17:01] * pedrokamag [webchat@badfa687.virtua.com.br] has joined #minecrafthelp
#1286 [17:02] * Lord_of_Life_ [~Lord@46.217.58.150] has joined #minecrafthelp
#1287 [17:03] <pedrokamag> I have bought minecraft almost 5 years ago. I tried to login today and it said i didint have an account. What happened?
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#1289 [17:05] * mrtypo [webchat@162.211.69.164] has joined #minecrafthelp
#1290 [17:05] <pedrokamag> I have bought minecraft almost 5 years ago. I tried to login today and it said i didint have an account. What happened?
#1291 [17:05] <mrtypo> If i send a support ticket for a refund but they don't answer within 15 days am i still able to get the refund?
#1292 [17:08] * Cole [webchat@pool-100-11-182-217.phlapa.fios.verizon.net] has joined #minecrafthelp
#1293 [17:10] <Cole> Hello, recently I just finished a pillager raid and once I finished I got the rewards and such, but then the server crashed and once I logged back on the server says that the raid is not complete even though there are no mobs left, is there any way you can help?
#1294 [17:13] * Jules [webchat@075-182-092-103.res.spectrum.com] has joined #minecrafthelp
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#1296 [17:15] <Jules> My daughter plays Minecraft on her iPad and when she chooses the app; w only see the grey screen like it’s loading up but it never finishes loading:
#1297 [17:16] <Jules> afraid to reinstall app because she will lose all her worlds:
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#1302 [17:24] * Ryan1 [webchat@cpe-98-31-22-77.columbus.res.rr.com] has joined #minecrafthelp
#1303 [17:24] <Ryan1> Hello, I'm having a persistent issue on the Java Edition of Minecraft. I am running a windows desktop, and whenever I open the game in windowed mode the window constantly becomes "unfocused" as if I have clicked onto another application or outside the minecraft window (which I haven't). When I set the game to fullscreen, every 4 seconds the game is
#1304 [17:24] <Ryan1> minimized to the task bar. If I click the icon on the task bar to refocus the game, 4 seconds later it will go back to the minimized state. I have rebooted my PC several times and have completely uninstalled Minecraft several times now, but the issue still persists.
#1305 [17:25] <Jules> iPad with iOS 12.2 . App opens but sits at the grey loading screen and does not connect. Been 2 days, afraid to delete and reinstall because will lose worlds made already.
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#1309 [17:43] * remington20 [webchat@c-73-214-7-154.hsd1.pa.comcast.net] has joined #minecrafthelp
#1310 [17:44] <remington20> can not log into account, this is a new device, have since changed email address and do not remember security questions to change email or log into acount
#1311 [17:46] * GavinH [webchat@24-197-205-169.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#1312 [17:48] <GavinH> I had a paid minecraft account that I remember the username to but not the password, email and transaction ID Related to it and ive attempted to contact the support team with no luck.
#1313 [17:48] * GavinH [webchat@24-197-205-169.dhcp.roch.mn.charter.com] has quit. (Client Quit)
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#1315 [17:56] * Juan [webchat@104-185-201-128.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1316 [17:57] <Juan> Hi
#1317 [17:57] <Juan> I was wondering about how to join Minecraft reals mon mac
#1318 [17:57] <Juan> I cant seem to find a place to entfernt the realm code
#1319 [17:58] * Juan [webchat@104-185-201-128.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#1320 [17:58] <mattym> Juan, Realms are joined via invite, if you have been invited to one, it will show up in your Realms menu.
#1321 [18:00] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#1322 [18:02] <Lurks> Ryan1 does it only happen on minecraft?
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#1324 [18:04] * jgckbscjlb [webchat@68-119-144-181.dhcp.ahvl.nc.charter.com] has joined #minecrafthelp
#1325 [18:05] <Ryan1> Yes
#1326 [18:05] <Ryan1> Only on minecraft
#1327 [18:05] <jgckbscjlb> I have an old account that im looking to migrate however i dont remember my username
#1328 [18:06] * jgckbscjlb [webchat@68-119-144-181.dhcp.ahvl.nc.charter.com] has quit. (Client Quit)
#1329 [18:10] * RoyVega [webchat@customer-PUE-245-49.megared.net.mx] has joined #minecrafthelp
#1330 [18:12] <RoyVega> #minecrafthelp I cant load minecrft
#1331 [18:12] <Lurks> RoyVega what happen when you try?
#1332 [18:13] <Lurks> Ryan1 oh, thats very strange
#1333 [18:13] <RoyVega> it send me a message thunder1.ogg
#1334 [18:14] <RoyVega> El proceso no tiene acceso al archivo porque est� siendo utilizado por otro proceso.
#1335 [18:14] <Lurks> RoyVega If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1336 [18:15] <RoyVega> ok thanks
#1337 [18:16] <Ryan1> @Lurks Do you have any clue what my issue may be?
#1338 [18:16] <remington20> can not log into account, this is a new device, have since changed email address and do not remember security questions to change email or log into account
#1339 [18:19] <Lurks> Ryan1 no,sorry, you'll have to wait for other volunteers, we could have a check for any unusually software that could might be causing it, if you like, it's a tool that scans running programs
#1340 [18:19] <Lurks> remington20 i think you have to contact mojang support to get that fixed
#1341 [18:20] <Ryan1> @Lurks I'm willing to try it. What's the software?
#1342 [18:21] * Frustratedboi [webchat@45-27-203-61.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#1343 [18:21] <Lurks> ??> Ryan1 tools/hjt
#1344 [18:21] <Absol> Ryan1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1345 [18:21] <Absol> Ryan1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1346 [18:21] <Frustratedboi> i am hosting a server and have this error : Exception in thread "main" java.lang.UnsupportedClassVersionError: net/minecraft/server/MinecraftServer : Unsupported major.minor version 52.0
#1347 [18:22] <Frustratedboi> and then lines of stuff
#1348 [18:22] * Shiverhoof [webchat@108-242-230-9.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#1349 [18:22] <Ryan1> Alright, will do
#1350 [18:22] <remington20> Does minecraft support have a phone number? i made a submission and it said it will take 2 months....
#1351 [18:23] <remington20> they are still working on submissions from april first
#1352 [18:24] <Shiverhoof> Hey, i'm having trouble geting into my account, everytime i request an email i never get it. So i tried to make a new one with my email but i says i have an account still
#1353 [18:25] * RoyVega [webchat@customer-PUE-245-49.megared.net.mx] has quit. (Quit: webchat.esper.net)
#1354 [18:25] <Lurks> remington20 no, they do not
#1355 [18:26] * BigBrownDoc [webchat@d24-141-207-106.home.cgocable.net] has joined #minecrafthelp
#1356 [18:26] <BigBrownDoc> Hello
#1357 [18:27] <BigBrownDoc> I'm trying to launch minecraft but for some reason I get an error saying that I can't save jna-4.4.0.jar
#1358 [18:27] <BigBrownDoc> and I don't have ByteFence
#1359 [18:29] <Ryan1> @Lurks https://paste.ubuntu.com/p/gWZdwqw87G/
#1360 [18:29] <Lurks> BigBrownDoc do you have any of the others listed? https://minecraftirc.net/support-articles/known-incompatible-software/
#1361 [18:29] <BigBrownDoc> No, none
#1362 [18:30] <BigBrownDoc> I've noticed that when i go where the file is located and delete it, then when i run minecraft again, it still shows the same issue
#1363 [18:30] <BigBrownDoc> like if it's saving it twice
#1364 [18:31] * _PowerBartol_ [webchat@32-231-231-201.fibertel.com.ar] has joined #minecrafthelp
#1365 [18:31] <Frustratedboi> i am hosting a server and have this error : Exception in thread "main" java.lang.UnsupportedClassVersionError: net/minecraft/server/MinecraftServer : Unsupported major.minor version 52.0
#1366 [18:31] <_PowerBartol_> hi
#1367 [18:32] <_PowerBartol_> someone can help me?
#1368 [18:32] <Frustratedboi> cough read above
#1369 [18:34] <_PowerBartol_> i have loss my minecraft acouunt and i dont know how to recover it
#1370 [18:34] <Lurks> Ryan1 maybe this "PnkBstrA"
#1371 [18:36] * Ryan1 [webchat@cpe-98-31-22-77.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#1372 [18:36] * remington20 [webchat@c-73-214-7-154.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
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#1374 [18:45] * Loftrock [webchat@bd04bcdf.virtua.com.br] has joined #minecrafthelp
#1375 [18:45] <Loftrock> Hello.
#1376 [18:45] <Loftrock> I need help.
#1377 [18:46] * Loftrock [webchat@bd04bcdf.virtua.com.br] has quit. (Client Quit)
#1378 [18:47] * Ryan2 [webchat@cpe-98-31-22-77.columbus.res.rr.com] has joined #minecrafthelp
#1379 [18:48] <Ryan2> Lurks Restarted my PC after deleting that thing. Still having the issue. I looked up the PnkBstr thing online, and apparently it's an anti-cheat software that some games use. Still no luck. Did you see anything else in the log?
#1380 [18:48] * loftrock [webchat@bd04bcdf.virtua.com.br] has joined #minecrafthelp
#1381 [18:49] * Colman [webchat@104-185-156-67.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1382 [18:49] <Colman> hello
#1383 [18:49] <loftrock> I forgot my email of my account and I can not change my password.
#1384 [18:50] <Colman> it keeps saying java failed unexpectedly when i launch
#1385 [18:50] <Colman> i just bought this computer
#1386 [18:50] <Colman> used
#1387 [18:51] <CubeTheThird> Colman, is this when you press play in the game launcher?
#1388 [18:51] <Colman> ye
#1389 [18:51] <Colman> yes*
#1390 [18:53] * jen7 [webchat@ool-44c01d29.dyn.optonline.net] has joined #minecrafthelp
#1391 [18:53] <jen7> hello
#1392 [18:54] <Lurks> Ryan2 "Razer Synapse", be the last thing i could spot
#1393 [18:54] <jen7> I would like to use my old minecraft account and migrate it but i forgot the email + password PLEASE help me try to find it
#1394 [18:55] <Colman> this is a mac mini 2010
#1395 [18:55] <jen7> help me
#1396 [18:55] <jen7> yo
#1397 [18:55] <Ryan2> @Lurks I'll try closing Synapse, but I've used Synapse on other devices with minecraft and in the background while playing other games. It just controls the lights on my Razer mouse
#1398 [18:55] <jen7> faggots
#1399 [18:55] <jen7> faggots
#1400 [18:56] * jen7 [webchat@ool-44c01d29.dyn.optonline.net] has left #minecrafthelp
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#1402 [18:56] <Ryan2> Nope, didn't work. :L
#1403 [18:57] <Lurks> Ryan2 oh alright, wait for other volunteer to help you farther
#1404 [18:57] <Colman> im still here btw whenever youre ready
#1405 [18:58] <Ryan2> Thanks so much for the help though. I appreciate it.
#1406 [18:59] <Frustratedboi> i am hosting a server and have this error : Exception in thread "main" java.lang.UnsupportedClassVersionError: net/minecraft/server/MinecraftServer : Unsupported major.minor version 52.0
#1407 [19:00] <CubeTheThird> ??> Colman launcher/log
#1408 [19:00] <Absol> Colman: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1409 [19:00] <Colman> ok thank you
#1410 [19:01] <CubeTheThird> Frustratedboi, is this a modded server..?
#1411 [19:01] <Frustratedboi> no
#1412 [19:01] <CubeTheThird> Frustratedboi, what version?
#1413 [19:01] <Frustratedboi> 1.14 newest
#1414 [19:01] <Frustratedboi> java
#1415 [19:04] <CubeTheThird> Frustratedboi, the latest version is 1.14.1
#1416 [19:04] <Frustratedboi> yes that one
#1417 [19:04] <Frustratedboi> sorry i havent played in a while so
#1418 [19:04] <Colman> https://paste.ubuntu.com/p/FXZWChwwpT/
#1419 [19:05] <CubeTheThird> Frustratedboi, hmm. can you re-download it from https://minecraft.net/download
#1420 [19:05] <CubeTheThird> Colman, one moment
#1421 [19:06] <Frustratedboi> will that reset the world and stuff??
#1422 [19:06] <Frustratedboi> i dont want any hard resets like that it should be possible to revert..
#1423 [19:07] <CubeTheThird> Frustratedboi, no, that's all stored in the world folder
#1424 [19:07] <Frustratedboi> i was messing with ram bc people kept timing out, fixed that, but this popped up after
#1425 [19:07] <Frustratedboi> k
#1426 [19:07] <CubeTheThird> Colman, looks like a graphics issue. let's try updating your drivers
#1427 [19:07] <CubeTheThird> ??> Colman win/dxdiag
#1428 [19:07] <Absol> Colman: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1429 [19:08] <Colman> what does ??> Colman win/dxdiag mean
#1430 [19:08] <Colman> sorry im not very knowledgeable in this stuff
#1431 [19:09] <CubeTheThird> Colman, it's a shortcut for Absol. follow the instructions it gave you
#1432 [19:09] <Colman> ok, does it work for mac as well, it says windows
#1433 [19:09] <CubeTheThird> Colman, oh.. you're on mac?
#1434 [19:09] <Colman> yes sir
#1435 [19:09] <Colman> 2010 mac mini
#1436 [19:09] <Frustratedboi> Picked up _JAVA_OPTIONS: -Xmx2048M -Xms1024M Exception in thread "main" java.lang.UnsupportedClassVersionError: net/minecraft/server/MinecraftServer : Unsupported major.minor version 52.0
#1437 [19:09] <Frustratedboi> Press any key to continue . . .
#1438 [19:12] <CubeTheThird> Colman, what version of MacOS are you using?
#1439 [19:12] <CubeTheThird> Frustratedboi, can you send me the full log?
#1440 [19:13] <Colman> OS X Yosemite
#1441 [19:13] <Colman> whatever that means
#1442 [19:13] <Frustratedboi> k
#1443 [19:14] <CubeTheThird> Colman, hmm odd, that version should be supported. Can you make sure your mac is fully up-to-date ?
#1444 [19:14] <Frustratedboi> its not letting me annoying pastebin service ugh
#1445 [19:14] <Colman> how do i do that?
#1446 [19:15] <CubeTheThird> Frustratedboi, use https://paste.ubuntu.com
#1447 [19:15] <CubeTheThird> Colman, from the Apple menu, you should be able to choose the option for system update
#1448 [19:15] <CubeTheThird> Colman, otherwise, you do it through the app store
#1449 [19:15] <Colman> ok
#1450 [19:16] <Frustratedboi> um i did it how do i send..
#1451 [19:17] <Colman> i clicked software update, it sent me to the app store and it says: no updates available
#1452 [19:17] <CubeTheThird> Frustratedboi, copy the website address (you can press F6 to highlight it) and give that here
#1453 [19:17] <Frustratedboi> https://paste.ubuntu.com/p/z9PZRtqTkY/
#1454 [19:18] <CubeTheThird> Frustratedboi, what version of java do you have installed?
#1455 [19:19] <Frustratedboi> 12
#1456 [19:19] <CubeTheThird> Colman, hmm one moment
#1457 [19:19] <CubeTheThird> Frustratedboi, the game requires java 8
#1458 [19:20] <Frustratedboi> can i hav download
#1459 [19:20] <CubeTheThird> ??> Frustratedboi java/1.8
#1460 [19:20] <Absol> Frustratedboi: You can get Java 8 for almost any platfom here: https://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#1461 [19:21] <Frustratedboi> of course i need a stupid account..
#1462 [19:23] <CubeTheThird> Frustratedboi, what..? you don't need an account for java
#1463 [19:23] <Frustratedboi> tried to click it, sent me to an account page.
#1464 [19:23] <Frustratedboi> didnt do it for the others
#1465 [19:24] <Colman> thank you guys so much for the help im in no rush so just get back to me whenever you can
#1466 [19:24] <CubeTheThird> Colman, hmm seems I may have been mistaken. While that version of OSX does support the game, from what I can tell that version of Mac computer doesn't meet the minimum requirements it seems
#1467 [19:24] <CubeTheThird> Frustratedboi, the link Absol gave you? doesn't take me to an account page...
#1468 [19:24] * Polarbog [webchat@pool-173-73-190-5.washdc.fios.verizon.net] has joined #minecrafthelp
#1469 [19:25] <CubeTheThird> Frustratedboi, or are you clicking something on the page itself?
#1470 [19:25] <Frustratedboi> yes
#1471 [19:25] * Ryan2 [webchat@cpe-98-31-22-77.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#1472 [19:25] <Frustratedboi> one of the java 8 downloads, the windows 10 .exe
#1473 [19:25] <Colman> ok what does that mean, do i have to update it or something?
#1474 [19:25] <CubeTheThird> Frustratedboi, the first download for Windows x64 right?
#1475 [19:25] <Colman> the guy who sold it to me said something about being able to upgrade it so sierra or something on thursday
#1476 [19:26] <Frustratedboi> jre-8u211-windows-x64.exe
#1477 [19:26] <CubeTheThird> Colman, you'd need a newer computer quite honestly. Macs are notorious for not being upgradeable
#1478 [19:26] <Frustratedboi> 2nd to bottom
#1479 [19:27] <Colman> are you sure he cant upgrade it? i just bought it today, although it was only $230 for two moniters keyboard mouse and mac mini so idk what i was expecting
#1480 [19:27] <CubeTheThird> Colman, by upgrade, I mean a hardware upgrade
#1481 [19:27] <CubeTheThird> Frustratedboi, woa what the heck? now I see what you mean..
#1482 [19:27] <Colman> ya i think thats what he is gonna do
#1483 [19:28] <CubeTheThird> Frustratedboi, try here: https://java.com/en/download/manual.jsp
#1484 [19:28] <CubeTheThird> Colman, you could at most upgrade the RAM. that's not sufficient to meet the game's minimum requirements
#1485 [19:29] <Polarbog> Pillagers are spawning in my village, during raids. Why is this and how do I get it to stop?
#1486 [19:29] <Colman> ok thank you
#1487 [19:30] <CubeTheThird> Polarbog, one sec
#1488 [19:30] <Frustratedboi> which one
#1489 [19:30] <Frustratedboi> o wait i just got a flash drive for it
#1490 [19:31] <Polarbog> ok thanks :)
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#1492 [19:36] * Dawson [webchat@c-71-62-13-192.hsd1.va.comcast.net] has joined #minecrafthelp
#1493 [19:36] <Frustratedboi> eheheee
#1494 [19:36] <Frustratedboi> large thank
#1495 [19:36] <Frustratedboi> it is workig
#1496 [19:37] <Frustratedboi> this will also prob fix the ram problem
#1497 [19:37] <Dawson> Hello, my game keeps crashing. I downloaded a mod but the mod itself is a very popular mod called Orespawn mod. Why am I crashing before the game even starts?
#1498 [19:37] <Frustratedboi> thanks!
#1499 [19:37] <Frustratedboi> thanks!
#1500 [19:37] * Frustratedboi [webchat@45-27-203-61.lightspeed.austtx.sbcglobal.net] has left #minecrafthelp
#1501 [19:37] <CubeTheThird> ??> Dawson mods
#1502 [19:37] <Absol> Dawson: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1503 [19:37] <Absol> Dawson: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
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#1506 [19:39] * Tommaco [webchat@c-71-207-12-97.hsd1.pa.comcast.net] has joined #minecrafthelp
#1507 [19:40] <Tommaco> If I lost my account in migration to someone taking it, and I buy another one with the long wait time for tickets, will they refund the purchase when they finally get to it?
#1508 [19:41] * Colman [webchat@104-185-156-67.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1509 [19:41] <CubeTheThird> Tommaco, hmm excellent question. I don't think so, since that would violate their refund policy
#1510 [19:41] <CubeTheThird> Tommaco, that being said, to my knowledge they prioritize account thefts in their backlog
#1511 [19:42] <Tommaco> I did not think about their refund policy, but it does say they will if "If you're unable to play your game after visiting our technical support resources "
#1512 [19:42] <CubeTheThird> Tommaco, yes, but that covers 10 days after purchase
#1513 [19:43] <CubeTheThird> *when submitting the request
#1514 [19:50] <Tommaco> CubeTheThird Thank you for the information, have a good one.
#1515 [19:50] <CubeTheThird> you too
#1516 [19:59] * CGoody152 [webchat@d108-172-115-244.bchsia.telus.net] has joined #minecrafthelp
#1517 [19:59] <CGoody152> Hello
#1518 [20:00] <CGoody152> I Have forgotten my security questions on my minecraft account and I have switched emails' due to my old email being hacked.
#1519 [20:02] * DEadLYpaNTs [webchat@51.235.169.70] has joined #minecrafthelp
#1520 [20:02] <CGoody152> Hello
#1521 [20:02] * Cee4our [webchat@107-194-224-158.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1522 [20:02] <Cee4our> hey i just have a quick question
#1523 [20:03] <Cee4our> does anyone know a safe website to download crazycraft?
#1524 [20:03] <DEadLYpaNTs> hi there , when I start a new world its kicks me out
#1525 [20:03] <CGoody152> https://crazycraft-3-0.en.softonic.com/
#1526 [20:04] <DEadLYpaNTs> ello
#1527 [20:04] <Cee4our> it says to buy it
#1528 [20:04] <Cee4our> cgoody
#1529 [20:04] <DEadLYpaNTs> hello
#1530 [20:04] <DEadLYpaNTs> when I start a new world its kicks me out
#1531 [20:04] <Cee4our> did you download it through that website?
#1532 [20:04] <DEadLYpaNTs> any one there
#1533 [20:05] <Cee4our> +mattym
#1534 [20:05] * CGoody152 [webchat@d108-172-115-244.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#1535 [20:06] <DEadLYpaNTs> I bought the windows 10 edition and its keep crashing
#1536 [20:06] * mikstur [webchat@75.106.64.86] has joined #minecrafthelp
#1537 [20:07] <Cee4our> webrosc
#1538 [20:07] <mikstur> none of my minecraft games will load/download. Any suggestions?
#1539 [20:09] <DEadLYpaNTs> +1
#1540 [20:09] <DEadLYpaNTs> +i
#1541 [20:10] <Cee4our> any1 know where to download crazycraft?
#1542 [20:10] <Cee4our> any1 know where to download crazycraft?
#1543 [20:10] * DEadLYpaNTs [webchat@51.235.169.70] has left #minecrafthelp
#1544 [20:10] * DEadLYpaNTs [webchat@51.235.169.70] has joined #minecrafthelp
#1545 [20:10] <DEadLYpaNTs> hello
#1546 [20:10] <Cee4our> any1 know where to download crazycraft?
#1547 [20:11] <Cee4our> any1 know where to download crazycraft?
#1548 [20:12] <Cee4our> any1 know where to download crazycraft?
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#1551 [20:14] <DEadLYpaNTs> i bought the wid10 edition and when i start a new world crashes and kick me out any solution ?
#1552 [20:22] * wolfie [webchat@c-73-83-95-238.hsd1.wa.comcast.net] has joined #minecrafthelp
#1553 [20:22] <wolfie> exit code 1 crash
#1554 [20:24] * wolfie [webchat@c-73-83-95-238.hsd1.wa.comcast.net] has quit. (Client Quit)
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#1559 [20:30] <Rogue> so I'm trying to download windows 10 edition but it keeps saying I have already redeemed the code. Aren't I supposed to be able to redownload it again like the normal pc one?
#1560 [20:31] * caden [webchat@107-194-224-158.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1561 [20:31] <caden> hello
#1562 [20:31] <caden> any1 know where to download crazycraft?
#1563 [20:32] * caden [webchat@107-194-224-158.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#1564 [20:33] <Rogue> Caden
#1565 [20:34] <Rogue> Go to planetminecraft or search it up, or download technical launcher
#1566 [20:48] * mohamad [webchat@2.88.138.35] has joined #minecrafthelp
#1567 [20:48] <mohamad> hi
#1568 [20:51] <mohamad> i have problem that i enter my email and password then when i click log in bottom nothing happend
#1569 [20:51] <mohamad> i dont know why
#1570 [20:53] <Rogue> reload
#1571 [20:53] * mohamad [webchat@2.88.138.35] has quit. (Client Quit)
#1572 [20:55] * Cheng [webchat@ip68-8-138-233.sd.sd.cox.net] has joined #minecrafthelp
#1573 [20:56] <Cheng> Hi, i changed my username just now and I cannot connect to the realm. It shows that it cannot varify my username
#1574 [20:56] * sofie [webchat@dsl-187-193-15-64-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1575 [20:56] <sofie> hi
#1576 [20:56] <Cheng> hi
#1577 [20:57] <sofie> Well im trying to buy minecraft java edition with pay pal, but there is an error, do you know why?
#1578 [20:57] <Cheng> No.. Sorry
#1579 [20:57] <sofie> oh :(
#1580 [20:58] * sofie [webchat@dsl-187-193-15-64-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#1581 [20:59] * Rinder [webchat@pool-100-8-44-8.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1582 [20:59] <Rinder> I cant get into my account, I tried sending a "reset password" email but im not getting one
#1583 [21:01] * Cheng [webchat@ip68-8-138-233.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#1584 [21:16] * DEadLYpaNTs [webchat@51.235.169.70] has quit. (Quit: webchat.esper.net)
#1585 [21:17] * lornakat1 [webchat@c-68-60-172-208.hsd1.mi.comcast.net] has joined #minecrafthelp
#1586 [21:18] <lornakat1> Is there any way to check what email I am signed up to? I last logged into my account in 2016ish, and I can't figure out my email at all. My username is lornakat1. I hope it wasn't hacked?
#1587 [21:20] <tyteen4a03> ??> lornakat1 account/forgot-email
#1588 [21:20] <Absol> lornakat1: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1589 [21:21] <lornakat1> I tried every one of my emails and have no clue. Is Mojang able to see what emails accounts are signed up to? Or reset them?
#1590 [21:42] * lobbit [webchat@50-81-2-192.client.mchsi.com] has joined #minecrafthelp
#1591 [21:42] <lobbit> it always says "not responding" whenever i open it
#1592 [21:43] <mattym> ??> lobbit av/adwcleaner
#1593 [21:43] <Absol> lobbit: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1594 [21:44] <Absol> lobbit: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1595 [21:44] <lobbit> pk
#1596 [21:46] * lobbit [webchat@50-81-2-192.client.mchsi.com] has quit. (Client Quit)
#1597 [22:06] * Nick7 [webchat@c-24-18-230-41.hsd1.wa.comcast.net] has joined #minecrafthelp
#1598 [22:07] <Nick7> My minecraft still has framerates consistently below 10 despite allocating 11 gigabytes of RAM to the system
#1599 [22:07] <Nick7> Is there anyway to fix this?
#1600 [22:08] <mattym> Nick7, RAM does not directly effect FPS, and allocating too much has negative effects. Before doing anything else, return it all to default.
#1601 [22:08] <Nick7> ok I'll give it a try
#1602 [22:09] <mattym> Nick7, After you have defaulted it, follow the instructions Absol links below
#1603 [22:09] <mattym> ??> Nick7 win/dxdiag
#1604 [22:09] <Absol> Nick7: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1605 [22:23] * Nick7 [webchat@c-24-18-230-41.hsd1.wa.comcast.net] has joined #minecrafthelp
#1606 [22:24] <Nick7> My minecraft framerate keeps dipping below 10 fps consistently. I got a dxdiag report
#1607 [22:24] <Nick7> https://paste.ubuntu.com/p/8Z4HVbPvQ3/
#1608 [22:25] <mattym> Nick7, Ok just a moment.
#1609 [22:25] <mattym> ??> Nick7 oem/hp/product-number
#1610 [22:25] <Absol> Nick7: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#1611 [22:25] <Absol> Nick7: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#1612 [22:26] <Nick7> 4AN25AV
#1613 [22:28] <mattym> Nick7, Try installing the following driver update https://ftp.hp.com/pub/softpaq/sp94501-95000/sp94992.exe
#1614 [22:30] <Nick7> ALright its installing
#1615 [22:33] * yvngeg [webchat@cpe-65-30-184-208.wi.res.rr.com] has joined #minecrafthelp
#1616 [22:33] <yvngeg> yo
#1617 [22:34] <Nick7> hey I just installed the program, should I try running the game
#1618 [22:34] <mattym> Nick7, Yes
#1619 [22:36] <yvngeg> its my first time buying minecraft in 2 years since I got hacked a while ago and I just bought a minecraft java edition on my phone because I couldnt log into my account on the mincraft website for some reason, but after this I simply just downloaded the minecraft launcher and when I tried to log into the minecraft launcher for the first time it j
#1620 [22:36] <yvngeg> ust showed "could not connect to server" I need help pls
#1621 [22:36] * Eli [webchat@c-69-180-79-53.hsd1.fl.comcast.net] has joined #minecrafthelp
#1622 [22:36] <yvngeg> I tried redownloading minecraft, and running it as admin and reinstalling java and none of have worked btw
#1623 [22:36] * Eli is now known as Guest29287
#1624 [22:37] <Nick7> MY framerate is still pretty low
#1625 [22:37] <mattym> ??> yvngeg tools/hjt
#1626 [22:37] <Absol> yvngeg: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1627 [22:37] <Absol> yvngeg: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1628 [22:37] <Guest29287> Migrated my account but now says incorrect email or password.
#1629 [22:37] <mattym> Nick7, Have you tried lowering settings in the Video Option menu?
#1630 [22:37] <Nick7> all of them
#1631 [22:37] <mattym> Guest29287, Are you making sure to log in with the email you migrated to?
#1632 [22:37] <Guest29287> yes
#1633 [22:37] * fastspider [webchat@ip98-181-7-132.br.br.cox.net] has joined #minecrafthelp
#1634 [22:38] <Guest29287> There was another account with that email so it had originally logged into that one when i tried, so i deleted it and now the other one disappeared
#1635 [22:38] <fastspider> wood3.ogg
#1636 [22:38] <fastspider> what does that mean]
#1637 [22:38] <mattym> ??> fastspider error/download
#1638 [22:38] <Absol> fastspider: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1639 [22:39] <mattym> Nick7, Can you get a screenshot of that settings menu for me?
#1640 [22:39] <Nick7> ok
#1641 [22:39] <mattym> Guest29287, Have you tried completely logging out on the launcher?
#1642 [22:39] <Guest29287> Ill try
#1643 [22:41] <Guest29287> It didnt work, I also have tried to change passcode but it wont send an email, the new account didnt have the game bought but the old premium account i migrated does, so when I switched the email i think somehow they got tangled and when trying to delete the new unbought account it might have deleted the old one too or something.
#1644 [22:42] <mattym> ??> Guest29287 account/send-email
#1645 [22:42] <Absol> Guest29287: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1646 [22:42] <Absol> Guest29287: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1647 [22:44] <Nick7> how do I send a screenshot over this chat
#1648 [22:44] <mattym> Nick7, You will need to use a site like imgur or similar to get us a link to it.
#1649 [22:44] <Guest29287> I sent an email a few days ago and am waiting, just thought maybe you could help, i dont have record of the transaction ID though because i bought the game in 2012 so i cant find any records of it.
#1650 [22:45] <mattym> Guest29287, Yeah, if you are not getting the reset from emails, its something only Mojang will be able to deal with.
#1651 [22:45] <Guest29287> ok. thanks for trying.
#1652 [22:47] * Guest29287 [webchat@c-69-180-79-53.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1653 [22:47] <Nick7> https://imgur.com/a/cm3VZ7p
#1654 [22:48] <mattym> Nick7, And what is the FPS at when stable (nothing being loaded, not moving)
#1655 [22:49] <Nick7> about 55
#1656 [22:51] <mattym> Nick7, That seems about appropriate for the hardware.
#1657 [22:51] <Nick7> Ok so should i just leave the game as is
#1658 [22:52] <mattym> Nick7, You can adjust the settings as needed, but you will need to find the best balance.
#1659 [22:53] <Nick7> ok
#1660 [22:53] <Nick7> THx!
#1661 [22:53] * Nick7 [webchat@c-24-18-230-41.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1662 [22:53] <fastspider> so how do you get mods
#1663 [22:54] <mattym> fastspider, Not something we help with here. You will need to look into that for yourself.
#1664 [22:54] <fastspider> ok ty tho
#1665 [22:55] * ThatOneGuy [webchat@c-76-114-65-45.hsd1.tn.comcast.net] has joined #minecrafthelp
#1666 [22:56] <ThatOneGuy> I am trying to connect to a friend's minecraft server, but keep getting the message: failed to connect to server io.netty.channel.abstractchannel$annotatedconnectexception
#1667 [22:56] <ThatOneGuy> How can I fix this?
#1668 [22:57] <mattym> ThatOneGuy, There should be more to the error
#1669 [22:59] <ThatOneGuy> Here is the exact one I got: io.netty.channel.abstractchannel$AnnotatedConnectExpectation: Connection Refused: no further information.
#1670 [23:00] <mattym> ThatOneGuy, Test your friends server address here https://dinnerbone.com/minecraft/tools/status/
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#1673 [23:18] * Lildirt [~Lildirt@mail.lildirt.com] has joined #minecrafthelp
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#1675 [23:43] * LiquidCat [webchat@ip70-173-232-171.lv.lv.cox.net] has joined #minecrafthelp
#1676 [23:44] <LiquidCat> So when I attempt to load up Minecraft 1.3.1 it crashes but I can still boot up regular Minecraft 1.14.1 any help?
#1677 [23:44] <LiquidCat> ok
#1678 [23:44] * LiquidCat [webchat@ip70-173-232-171.lv.lv.cox.net] has quit. (Client Quit)
#1679 [23:54] * Henagon [webchat@c211-31-60-156.kelvn3.qld.optusnet.com.au] has joined #minecrafthelp
#1680 [23:55] <Henagon> Hey, I'm trying to play minecraft and I keep getting errors that say "Failed to download file. oshi-core-1.1.jar"
#1681 [23:56] * Joel [webchat@119-18-33-199.cust.aussiebb.net] has joined #minecrafthelp
#1682 [23:57] * Joel is now known as Guest28534
#1683 [23:58] <Henagon> Hey Joel
#1684 [23:58] * fastspider [webchat@ip98-181-7-132.br.br.cox.net] has quit. (Quit: webchat.esper.net)
#1685 [23:58] <Guest28534> Hi! Resetting my password does nothing, i cant log into mojang to get MC on this different computer. please help.