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#2 [00:04] * Joel [webchat@119-18-33-199.cust.aussiebb.net] has joined #minecrafthelp
#3 [00:04] <Joel> hello
#4 [00:04] * Joel is now known as Guest94793
#5 [00:05] <Guest94793> i neede help with my Lgoins
#6 [00:05] <Guest94793> logins*
#7 [00:19] * yokuboo [webchat@cpe-76-95-66-183.socal.res.rr.com] has joined #minecrafthelp
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#9 [00:32] * EMPEROR_ABDO [webchat@host-156.209.121.218-static.tedata.net] has joined #minecrafthelp
#10 [00:33] <EMPEROR_ABDO> someone was stole a minecraft account for me but now i want to delete it or return it to his real owner ?
#11 [01:38] * kebab [webchat@c-73-74-133-29.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#12 [01:39] * Nick_ [webchat@123.136.115.132] has joined #minecrafthelp
#13 [01:39] <Nick_> hi, my minecraft launcher could not connect to the server
#14 [01:40] <Nick_> I've tried for 5 days now, and with different internet connections, but the problem is still there
#15 [01:41] <Nick_> it just says that Could not connect to server
#16 [01:41] * Henagon [webchat@c211-31-60-156.kelvn3.qld.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#17 [01:43] * Nick5 [webchat@123.136.115.136] has joined #minecrafthelp
#18 [01:43] <Nick5> Hi, I my Minecraft Launcher could not connect to server
#19 [01:44] <Nick5> I'm the same guy from before
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#21 [01:56] * Novicon [webchat@d49-188-10-215.sun1.vic.optusnet.com.au] has joined #minecrafthelp
#22 [01:57] <Novicon> Hello, my minecraft launcher is failing to download file. ez_ve.json. I do not have ByteFence installed
#23 [01:59] <Novicon> I have uninstalled and reinstalled Minecraft several times, and it isn't fixing the issue. Sometimes it says that it failed to download a different file, but the last couple of times it has said "Failed to download file.ez_ve.json"
#24 [02:00] <Novicon> I run a Realm through this account, and my friend who is whitelisted has shown me that my Realm is no longer an option in this "Realms" tab.
#25 [02:01] <Novicon> *in his "Realms" tab.*
#26 [02:01] * Birdy1997 [webchat@175.38.153.236] has joined #minecrafthelp
#27 [02:02] <Birdy1997> Hi
#28 [02:03] <Novicon> Hello!
#29 [02:04] <Birdy1997> Ive been having problems with minecraft since earlier today, I was playing on relms yesterday fine, I switched to using the Minecraft Lancher instead of Using it through Twitch(I used to run mods and have always used twitch. Now the Minecraft Launcher wont download anything properly and it keeps stopping and when it does fully download minecraft it
#30 [02:04] <Birdy1997> s not showing any relms or that anything exists and when i play it geeps showing errors based on the relms even in single player
#31 [02:05] <Novicon> ???
#32 [02:05] <Birdy1997> ??
#33 [02:05] <Birdy1997> what?
#34 [02:06] * Birdy1997 [webchat@175.38.153.236] has quit. (Client Quit)
#35 [02:06] <Novicon> sorry but I'm having a similar problem as you... just waiting for someone to help also :/
#36 [02:08] * lizz [webchat@185.242.5.99] has joined #minecrafthelp
#37 [02:08] <lizz> i need help
#38 [02:08] <Novicon> same, no one seems to be in here to help me though
#39 [02:09] <lizz> yea
#40 [02:10] <lizz> hey do you know why i cant download mnecraft onto my laptop (the offical minecraft, same acount just different laptop) and it says cant download
#41 [02:11] <Novicon> are you downloading it from the minecraft website? What exactly is it saying when you do so?
#42 [02:12] <Novicon> ok so it says cant download, is it your web browser/downloader saying this?
#43 [02:13] * lizz [webchat@185.242.5.99] has joined #minecrafthelp
#44 [02:13] <lizz> i need some help
#45 [02:14] <Novicon> lizz, is it the Minecraft Launcher that is failing to download? or is it Minecraft itself that won't download from the installed launcher?
#46 [02:18] * sam [webchat@fm-dyn-139-194-34-20.fast.net.id] has joined #minecrafthelp
#47 [02:19] <sam> my minecraft windows 10 code was redeemed by someone else and i dont have the game now. Yes i bought the minecraft java edition before 2018
#48 [02:20] * Novicon [webchat@d49-188-10-215.sun1.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#49 [02:21] <sam> anybody help
#50 [02:23] * sam [webchat@fm-dyn-139-194-34-20.fast.net.id] has quit. (Client Quit)
#51 [02:30] * Itsyourboy [webchat@189.126.46.189] has joined #minecrafthelp
#52 [02:31] <Itsyourboy> Hey, so my account was hacked. And I wonder if there is anything I can do to get it back ASAP.
#53 [02:32] * Itsyourboy [webchat@189.126.46.189] has quit. (Client Quit)
#54 [02:32] <lizz> it wont download from the minecraft launcher
#55 [02:33] * thisisyourboy [webchat@189.126.46.189] has joined #minecrafthelp
#56 [02:33] <lizz> the one with the little grass block
#57 [02:37] * thisisyourboy [webchat@189.126.46.189] has quit. (Client Quit)
#58 [02:49] * King_LeL [webchat@88-147-68-199.dyn.eolo.it] has joined #minecrafthelp
#59 [02:50] <King_LeL> I lost my world, I have a backup but I don't know how to put it in the world to recover my old world, how do I do it?
#60 [02:50] <King_LeL> who can help me please?
#61 [03:03] * rohan_D [webchat@138.217.33.62] has joined #minecrafthelp
#62 [03:03] <rohan_D> allright
#63 [03:04] <rohan_D> gday?
#64 [03:07] * christoffer [webchat@hotspot-gate.kolding.dk] has joined #minecrafthelp
#65 [03:09] <christoffer> hey i have a account from in here that i can't remember , i had minecraft on it, about 3 years ago i tried to log in but it siad that my account was too old, what can i do?
#66 [03:09] <King_LeL> I lost my world, I have a backup but I don't know how to put it in the world to recover my old world, how do I do it?
#67 [03:10] <christoffer> hey i have a account from in here that i can't remember , i had minecraft on it, about 3 years ago i tried to log in but it said that my account was too old, what can i do?
#68 [03:10] <King_LeL> how do I start a backup?
#69 [03:10] <christoffer> i don't know
#70 [03:12] <King_LeL> you have to ask the mojang, do "recover account", put the email and then it should be done
#71 [03:14] * King_LeL [webchat@88-147-68-199.dyn.eolo.it] has quit. (Quit: webchat.esper.net)
#72 [03:16] * Mshok7 [webchat@24-119-193-249.cpe.cableone.net] has joined #minecrafthelp
#73 [03:17] <Mshok7> I don't have access to my ail that is for my minecraft
#74 [03:17] <Mshok7> Email*
#75 [03:22] * Mshok7 [webchat@24-119-193-249.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#76 [03:28] * aidmoon [webchat@fixed-187-188-65-150.totalplay.net] has joined #minecrafthelp
#77 [03:31] <aidmoon> Does anyone knows if there is any problem with multiplayer crossplay. I havnt been able to play wit my xbox friend since almost a week. Im on Pc minecraft win10. We could play before but now we are unnable to connect to connect to our world
#78 [03:34] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#79 [04:38] * aidmoon [webchat@fixed-187-188-65-150.totalplay.net] has quit. (Quit: webchat.esper.net)
#80 [04:56] * ptnvu [webchat@58.187.172.237] has joined #minecrafthelp
#81 [04:56] <ptnvu> hi
#82 [04:56] <ptnvu> I have some issue about payment
#83 [04:58] * ptnvu [webchat@58.187.172.237] has quit. (Client Quit)
#84 [05:03] * Lord_of_Life [~Lord@46.217.166.152] has joined #minecrafthelp
#85 [05:04] * Lord_of_Life_ [~Lord@46.217.58.150] has quit. (Ping timeout: 198 seconds)
#86 [05:26] * sam [webchat@fm-dyn-139-194-34-20.fast.net.id] has joined #minecrafthelp
#87 [05:27] <sam> My minecraft windows 10 edition was already claimed, but i dont remember claiming it and I still dont have it on my microsoft account.
#88 [05:36] * liam6 [webchat@cpe-101-175-87-19.wb04.wa.asp.telstra.net] has joined #minecrafthelp
#89 [05:37] <liam6> what do i do if ive literally forgotton the email i used to log in on minecraft
#90 [05:37] <liam6> all i know is the username
#91 [05:39] * liam6 [webchat@cpe-101-175-87-19.wb04.wa.asp.telstra.net] has quit. (Client Quit)
#92 [05:44] * Liamonade [webchat@n49-198-207-191.mrk1.qld.optusnet.com.au] has joined #minecrafthelp
#93 [05:45] * Liamonade [webchat@n49-198-207-191.mrk1.qld.optusnet.com.au] has quit. (Client Quit)
#94 [06:08] * Leon [webchat@46.59.138.66.dynamic-pppoe.dt.ipv4.wtnet.de] has joined #minecrafthelp
#95 [06:20] * RequiemLaston [webchat@host162-187-dynamic.116-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#96 [06:21] <RequiemLaston> Hi, i have a old account (minecraft java) and i can't migrate to a new one since my user can't be found. How can i solve this?
#97 [06:44] * Zok [webchat@c122-106-74-114.rivrw7.nsw.optusnet.com.au] has joined #minecrafthelp
#98 [06:45] * Zok [webchat@c122-106-74-114.rivrw7.nsw.optusnet.com.au] has quit. (Client Quit)
#99 [06:45] * Soymalty [webchat@pa49-183-57-98.pa.vic.optusnet.com.au] has joined #minecrafthelp
#100 [06:45] <Soymalty> Hey I can't download Update 1.14 in the Launcher
#101 [06:46] * Soymalty [webchat@pa49-183-57-98.pa.vic.optusnet.com.au] has quit. (Client Quit)
#102 [06:50] * iReavz [webchat@141.91.210.240] has joined #minecrafthelp
#103 [06:51] <iReavz> mei inecraft ledt net
#104 [06:58] * Zok [webchat@c122-106-74-114.rivrw7.nsw.optusnet.com.au] has joined #minecrafthelp
#105 [06:58] * Zok [webchat@c122-106-74-114.rivrw7.nsw.optusnet.com.au] has quit. (Client Quit)
#106 [07:02] * Zok [webchat@c122-106-74-114.rivrw7.nsw.optusnet.com.au] has joined #minecrafthelp
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#108 [07:08] * Me0 [webchat@90-230-89-52-no148.tbcn.telia.com] has joined #minecrafthelp
#109 [07:09] * Me0 [webchat@90-230-89-52-no148.tbcn.telia.com] has quit. (Client Quit)
#110 [07:14] * titi [webchat@adijon-651-1-239-173.w109-217.abo.wanadoo.fr] has joined #minecrafthelp
#111 [07:14] <titi> bonjour
#112 [07:16] <titi> j'ai acheté minicraft java edition en décembre 2017 et j'ai perdu mes identifiants que dois je faire pour les récupérer
#113 [07:52] * sam [webchat@fm-dyn-139-194-34-20.fast.net.id] has quit. (Quit: webchat.esper.net)
#114 [08:12] * stevie [webchat@student.pendcoll.ac.uk] has joined #minecrafthelp
#115 [08:13] <stevie> minecraft isnt loading from the launcher
#116 [08:13] <Greymagic27> stevie, Hey. What do you exactly mean when you say it isn't loading?
#117 [08:15] <stevie> it says the SE Binary isnt loading
#118 [08:15] <stevie> and the game doest start
#119 [08:15] <Greymagic27> stevie, This issue is usually caused by a piece of bundleware installed on your PC. Absol will provide instructions so you can remove the bundleware:
#120 [08:16] <Greymagic27> ??> stevie av/adwcleaner
#121 [08:16] <Absol> stevie: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#122 [08:16] <Absol> stevie: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#123 [08:18] * DarkZone30 [webchat@178.87.31.126] has joined #minecrafthelp
#124 [08:18] * stevie [webchat@student.pendcoll.ac.uk] has quit. (Quit: webchat.esper.net)
#125 [08:18] <DarkZone30> Hello
#126 [08:18] <Greymagic27> DarkZone30, Hey. How can we help?
#127 [08:18] <DarkZone30> are you staff here?
#128 [08:19] <Greymagic27> DarkZone30, I'm one of the support volunteers, yes
#129 [08:19] <DarkZone30> umm i lost my email password and order id because i changed my pc without saving them
#130 [08:19] <Greymagic27> DarkZone30, Have you emailed mojang support yet?
#131 [08:19] <DarkZone30> i can still log to my account because they both are different
#132 [08:19] <DarkZone30> yes
#133 [08:19] <DarkZone30> they havent responed for a week
#134 [08:20] <Greymagic27> DarkZone30, Great. You're on the right track to getting your account details back. Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#135 [08:20] <DarkZone30> oh ok thanks
#136 [08:20] <DarkZone30> this is my second account having this problem
#137 [08:21] <Greymagic27> DarkZone30, Make sure to save your account details once they get reset to avoid any other problems!
#138 [08:21] <DarkZone30> ok
#139 [08:21] <DarkZone30> if i only know the questions
#140 [08:21] <DarkZone30> i would have changed my email
#141 [08:22] * DarkZone30 [webchat@178.87.31.126] has quit. (Client Quit)
#142 [08:26] * Twisttz [webchat@5ad17393.bb.sky.com] has joined #minecrafthelp
#143 [08:26] <Twisttz> Hello
#144 [08:26] <Twisttz> I cant find my login details, how can I get my old account back#
#145 [08:27] <Greymagic27> Twisttz, Hey. Have you emailed mojang support about getting your details back?
#146 [08:27] <Twisttz> Yes, I checked how long it will take and it says that they are dealing with cases from April 1st, that's such a long time to wait for my case
#147 [08:28] <Greymagic27> Twisttz, Keep in mind that the page hasn't been updated since the 17th
#148 [08:28] <Twisttz> I just wanna get my account back, like I know the answer to my security question if I was asked it but I dont know my email or password
#149 [08:28] <Twisttz> Oh has it,
#150 [08:28] <Twisttz> I didnt know that sorry
#151 [08:28] * Maxio42 [webchat@xdsl-78-34-223-160.nc.de] has joined #minecrafthelp
#152 [08:29] <Greymagic27> No worries. I expect you'll get a reply in around 2 weeks time. Just keep checking!
#153 [08:29] <Twisttz> Ok, its been around a week now so thats good news
#154 [08:29] <Twisttz> Do you think in all honesty I can get my account back by answering my account security question
#155 [08:30] <Greymagic27> Twisttz, If you know your security questions you may be able to change your email and from there change your password. https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#156 [08:30] <Twisttz> Ill look at this just now thanks, brb then
#157 [08:31] <Maxio42> Hello together! im trying to purchase the java edition using paypal and apparently paypal doesnt work? it just tells me " Login failed. PayPal Security Key is not supported. Try Again
#158 [08:31] <Maxio42> " which according to google is a vendor problem. i tried both firefox and chrome and disabled all extensions for both so thats not it
#159 [08:32] <Greymagic27> Maxio42, Have you contacted paypal?
#160 [08:32] <Maxio42> nop, but i can do that now
#161 [08:33] <Greymagic27> Maxio42, That's the best thing to do as it's most likely a problem on their end
#162 [08:35] * Twisttz [webchat@5ad17393.bb.sky.com] has quit. (Quit: webchat.esper.net)
#163 [08:46] * Chrantz [webchat@h-149-18.A1023.priv.bahnhof.se] has joined #minecrafthelp
#164 [08:48] <Chrantz> minecraft launcher can't connect to server
#165 [08:50] * Porkyle [~Porkyle@37-130-182-35.bb.dnainternet.fi] has quit. (Ping timeout: 183 seconds)
#166 [08:53] <Maxio42> okay so
#167 [08:53] <Maxio42> i resolved my issue with paypal support
#168 [08:54] <Maxio42> for future reference: disable 2FA (the sms code thingy to login) on paypal and try again, might take a few attempts and reloading
#169 [08:54] <Maxio42> 2FA can be re enabled afterwards
#170 [08:54] <Maxio42> thanks Greymagic27!
#171 [08:54] <Maxio42> cya
#172 [09:05] * Porkyle [~Porkyle@37-130-161-97.bb.dnainternet.fi] has joined #minecrafthelp
#173 [09:13] <Chrantz> can uhelp me
#174 [09:15] * Chrantz [webchat@h-149-18.A1023.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#175 [09:20] * clap [webchat@130.105.207.241] has joined #minecrafthelp
#176 [09:21] <clap> what is the io.netty.channel.AbstractChannel$... error
#177 [09:21] <clap> i keep getting it when i try to join my server
#178 [09:21] <clap> helpp plesa
#179 [09:24] * clap [webchat@130.105.207.241] has quit. (Client Quit)
#180 [09:29] * levy [webchat@134.19.189.124] has joined #minecrafthelp
#181 [09:30] <levy> hi, i cant connect to the server when i want to log in anyone know whats up?
#182 [09:34] * inigo [webchat@cust-41-20-111-94.dyn.as47377.net] has joined #minecrafthelp
#183 [09:35] <inigo> ow i think i fixed my problem
#184 [09:35] <inigo> ty anyway
#185 [09:35] * inigo [webchat@cust-41-20-111-94.dyn.as47377.net] has quit. (Client Quit)
#186 [09:38] * levy [webchat@134.19.189.124] has quit. (Quit: webchat.esper.net)
#187 [09:41] * Flavio_ [webchat@c215-237.i06-22.onvol.net] has joined #minecrafthelp
#188 [09:42] <Flavio_> I am trying to buy minecraft but there are problems with the verification
#189 [09:44] * Flavio_ [webchat@c215-237.i06-22.onvol.net] has quit. (Client Quit)
#190 [09:44] * slytherinbunny [webchat@ip68-12-120-120.ok.ok.cox.net] has joined #minecrafthelp
#191 [09:44] <slytherinbunny> i need help
#192 [09:45] <slytherinbunny> things that i purchased on the minecraft store says its downloading but its not downloading what do i do
#193 [09:48] <slytherinbunny> store purchases won't download after buying them on minecraft xbox one
#194 [09:50] <Greymagic27> slytherinbunny, Hey. We don't support bedrock edition but I can provide links to some places that do:
#195 [09:50] <Greymagic27> ??> slytherinbunny bedrock/support
#196 [09:50] <Absol> slytherinbunny: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources.
#197 [09:51] <slytherinbunny> thank you for the help its just been bugging me thats all
#198 [09:53] * slytherinbunny [webchat@ip68-12-120-120.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#199 [09:53] * nolan [webchat@208.94.131.75] has joined #minecrafthelp
#200 [09:53] <nolan> my minecrfat wont work
#201 [09:54] <Greymagic27> nolan, Hey. Could you elaborate?
#202 [09:54] <nolan> Failed to download file, the file contents differ from what was expected. 1.14.json
#203 [09:54] <nolan> thats what is says
#204 [09:55] <nolan> how can i fix that
#205 [09:55] <Greymagic27> nolan, Let's start with a scan for incompatible software. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#206 [09:55] <Greymagic27> ??> nolan tools/hjt
#207 [09:55] <Absol> nolan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#208 [09:55] <Absol> nolan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#209 [09:56] <nolan> im on mac
#210 [09:56] <Greymagic27> nolan, Do you have any adblockers installed?
#211 [09:56] <nolan> no
#212 [09:57] <nolan> what do i do now
#213 [09:57] <Greymagic27> nolan, Alright. I'd like you to reinstall your game to see if one of the files is corrupt:
#214 [09:57] <Greymagic27> ??> nolan mac/reinst
#215 [09:57] <Absol> nolan: You may need to reinstall the locally installed files that Minecraft puts into place.
#216 [09:57] <Absol> nolan: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#217 [09:58] <nolan> how do i get to a terminal
#218 [09:59] <nolan> nevermind
#219 [10:00] <nolan> it didnt change anthing
#220 [10:00] <Greymagic27> nolan, What mac version are you on?
#221 [10:01] <nolan> 10.13.4
#222 [10:01] <nolan> minecraf is updating now
#223 [10:02] <Greymagic27> nolan, Can you check for system updates?
#224 [10:03] * PokerBlack4 [webchat@211.59.29.78] has joined #minecrafthelp
#225 [10:03] <nolan> no
#226 [10:03] * alstmd9266 [webchat@59.31.86.89] has joined #minecrafthelp
#227 [10:03] <PokerBlack4> hello?
#228 [10:03] <nolan> hello
#229 [10:03] <alstmd9266> hello
#230 [10:03] <nolan> hello
#231 [10:03] <PokerBlack4> Would you mind helping me?
#232 [10:04] <nolan> sure
#233 [10:04] <Greymagic27> PokerBlack4, alstmd9266 Hey. What's the issue?
#234 [10:04] <Greymagic27> nolan, I need you to check for any system updates please
#235 [10:04] <nolan> none
#236 [10:04] * Porkyle [~Porkyle@37-130-161-97.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#237 [10:04] <PokerBlack4> Do you know about changing my minecraft account?
#238 [10:05] <PokerBlack4> I am poor at English because I am Korean.
#239 [10:05] <Greymagic27> nolan, Alright. I don't know enough about minecraft on mac or mac itself to help. Another more experienced volunteer may be able to help if you don't mind waiting
#240 [10:05] <Greymagic27> PokerBlack4, What do you mean by change?
#241 [10:05] <PokerBlack4> I used to log in to my username entry system, but now I have changed to e-mail.
#242 [10:06] <Greymagic27> PokerBlack4, Go on
#243 [10:06] <nolan> NIGGER grey magic sucks ass. HE is a porch monkey. YOu suck ass you don't know shit. You work for minecraft lmao.
#244 [10:06] <Absol> nolan: Please keep it civil
#245 [10:07] <nolan> no
#246 [10:07] <GreyVulpine> !kb nolan
#247 [10:07] <nolan> u
#248 [10:07] * GreyBot kicked nolan from #minecrafthelp (Reason: olan :<Kicks:1570>)
#249 [10:07] <Greymagic27> Thanks vulpine
#250 [10:07] * GreyVulpine nods
#250 [10:07] <PokerBlack4> help me..
#251 [10:07] <PokerBlack4> i want play minecraft
#252 [10:08] <Greymagic27> PokerBlack4, You've not yet stated an issue :P All you've said is that you use your email to login
#253 [10:08] <PokerBlack4> I don't know how to change to e-mail
#254 [10:09] <Greymagic27> PokerBlack4, I can check if your account has been migrated or not if you'd like me to
#255 [10:09] <Greymagic27> All I need to know is your minecraft username
#256 [10:10] <PokerBlack4> I didn't migrate.
#257 [10:10] <Greymagic27> PokerBlack4, Alright. Here are the steps on how to migrate:
#258 [10:10] * PokerBlack [webchat@211.59.29.78] has joined #minecrafthelp
#259 [10:11] <Greymagic27> ??> PokerBlack4 account/migrate
#260 [10:11] <Absol> PokerBlack4: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#261 [10:15] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#262 [10:18] * Porkyle [~Porkyle@37-130-161-97.bb.dnainternet.fi] has joined #minecrafthelp
#263 [10:22] * Redfraction [webchat@169.59.76.86.rev.sfr.net] has joined #minecrafthelp
#264 [10:24] <Redfraction> Hello, can you help me with the install of minecraft? When i Download the minecraft and i have error : Can not create the directory. whirlpool_inside.ogg
#265 [10:24] <Redfraction> Thx for your help.
#266 [10:24] <Greymagic27> Redfraction, Hey. Let's make sure that no software is blocking the download: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#267 [10:24] <Greymagic27> ??> Redfraction tools/hjt
#268 [10:24] <Absol> Redfraction: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#269 [10:24] <Absol> Redfraction: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#270 [10:27] * Elviso [webchat@static-188-137-51-50.leon.com.pl] has joined #minecrafthelp
#271 [10:27] <Redfraction> https://paste.ubuntu.com/p/5vVvyRcWYG/
#272 [10:27] <Greymagic27> Redfraction, Could you disable avast?
#273 [10:28] * Elviso [webchat@static-188-137-51-50.leon.com.pl] has quit. (Client Quit)
#274 [10:29] <Redfraction> yes
#275 [10:30] <Redfraction> After that?
#276 [10:30] <Greymagic27> Redfraction, Try minecraft
#277 [10:31] <Redfraction> Same problems
#278 [10:31] <Greymagic27> ??> Redfraction av/malwarebytes
#279 [10:31] <Absol> Redfraction: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#280 [10:31] <Absol> Redfraction: Download it here: https://www.malwarebytes.org/
#281 [10:31] <Absol> Redfraction: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#282 [10:32] * yungswolf [webchat@j197133.upc-j.chello.nl] has joined #minecrafthelp
#283 [10:32] <yungswolf> Hello, i've got a problem with logging in to my account
#284 [10:32] <yungswolf> i think it has something to do with my old e-mail address
#285 [10:33] <Greymagic27> yungswolf, Hey. What's the problem?
#286 [10:33] * s7 [webchat@cpc96380-rdng26-2-0-cust877.15-3.cable.virginm.net] has joined #minecrafthelp
#287 [10:33] <s7> hekki
#288 [10:33] <s7> hello
#289 [10:33] <yungswolf> If i'm logging in on my minecraft account it says that the username is wrong
#290 [10:33] <Greymagic27> s7, Hey. What's the issue?
#291 [10:33] <Greymagic27> yungswolf, Have you migrated the account?
#292 [10:33] <yungswolf> yess i did
#293 [10:33] <s7> I cant join the game
#294 [10:33] <Greymagic27> yungswolf, You'll need to login using the email you used to migrate the account then
#295 [10:34] <s7> i cant access the game
#296 [10:34] <Greymagic27> s7, When you try, do you get any error message?
#297 [10:34] <s7> yes
#298 [10:34] <yungswolf> but i recently deleted my hotmail account
#299 [10:34] <yungswolf> maybe that's a problem??
#300 [10:34] <yungswolf> but how can i change the email adress
#301 [10:34] <Greymagic27> yungswolf, If you deleted the email that your account was migrated to, you'll need to email mojang and ask them to change it for you
#302 [10:34] <Greymagic27> Do you need their contact info?
#303 [10:35] <yungswolf> Yes i already did
#304 [10:35] <yungswolf> are there no other options?
#305 [10:35] <s7> its says unable to save download
#306 [10:35] <s7> pls
#307 [10:35] <s7> help
#308 [10:35] <Greymagic27> s7, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#309 [10:35] <Greymagic27> ??> s7 tools/hjt
#310 [10:35] <Absol> s7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#311 [10:35] <Absol> s7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#312 [10:35] <Greymagic27> yungswolf, You'll need to wait for a reply, only they can help with account issues. Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#313 [10:35] <s7> greymagic
#314 [10:35] <s7> how
#315 [10:36] <Greymagic27> s7, Follow the steps Absol sent above for 'hijackthis'
#316 [10:36] <yungswolf> Allright thank you anyway!!
#317 [10:36] <s7> is this truw
#318 [10:36] * yungswolf [webchat@j197133.upc-j.chello.nl] has quit. (Client Quit)
#319 [10:36] <s7> u are lying i got hacked
#320 [10:36] <Greymagic27> s7, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#321 [10:37] <s7> i just gotg hacked
#322 [10:37] <Greymagic27> s7, If you think your account got hacked, you'll need to contact mojang
#323 [10:37] <Greymagic27> Do you need their contact info?
#324 [10:37] <s7> no
#325 [10:37] <s7> i am hacking you
#326 [10:38] <s7> bye bye
#327 [10:38] <Greymagic27> s7, Uhm alright... I do need you to follow these steps though:
#328 [10:38] <Greymagic27> ??> s7 tools/hjt
#329 [10:38] <Absol> s7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#330 [10:38] <Absol> s7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#331 [10:38] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#332 [10:39] * s7 [webchat@cpc96380-rdng26-2-0-cust877.15-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#333 [10:44] * Redfraction [webchat@169.59.76.86.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#334 [10:47] * GalaxyGamerXD [webchat@gprs-inet-183-214.elisa.ee] has joined #minecrafthelp
#335 [10:49] * PokerBlack [webchat@211.59.29.78] has quit. (Quit: webchat.esper.net)
#336 [10:49] * PokerBlack4 [webchat@211.59.29.78] has quit. (Quit: webchat.esper.net)
#337 [10:50] <GalaxyGamerXD> Hi! When i logged in minecraft.net and tried to go to my profile it keeps saying error! I've tried to log out and back in many time but it doesn't work!
#338 [10:50] <Greymagic27> GalaxyGamerXD, Hey. What's the exact error message?
#339 [10:54] <Greymagic27> GalaxyGamerXD, Log out of the launcher. Close the launcher
#340 [10:54] <Greymagic27> Open it again and log back in
#341 [10:55] <GalaxyGamerXD> Did it but it says the same message
#342 [10:55] <Greymagic27> GalaxyGamerXD, Can you login to https://account.mojang.com/login ok?
#343 [10:56] * Alex3 [webchat@uo-uod-student-02.nat.otago.ac.nz] has joined #minecrafthelp
#344 [10:56] <GalaxyGamerXD> Yes
#345 [10:56] <Greymagic27> GalaxyGamerXD, And the launcher?
#346 [10:57] <Alex3> Hiya, I'm consistently getting kicked from servers for issues like badly compressed packet and decoder exception , I'm unsure how to fix this one
#347 [10:59] * YJoker [webchat@37.41.137.103] has joined #minecrafthelp
#348 [10:59] <YJoker> Hello
#349 [11:00] * YJoker [webchat@37.41.137.103] has quit. (Client Quit)
#350 [11:06] * Porkyle [~Porkyle@37-130-161-97.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#351 [11:07] * julia [webchat@148-252-71.136.3p.ntebredband.no] has joined #minecrafthelp
#352 [11:07] * Alex3 [webchat@uo-uod-student-02.nat.otago.ac.nz] has quit. (Quit: webchat.esper.net)
#353 [11:09] <julia> hey. I just bought minecraft. i downloaded the game and everything went fine untill i tapped the ''play'' button. The game won't play! I only get a message saying that the game has crashed. how can i fix it?
#354 [11:13] * Porkyle [~Porkyle@37-130-161-97.bb.dnainternet.fi] has joined #minecrafthelp
#355 [11:17] * NamaeTR [webchat@host-151-250-50-190.reverse.superonline.net] has joined #minecrafthelp
#356 [11:17] <NamaeTR> anyone online?
#357 [11:18] * NamaeTR [webchat@host-151-250-50-190.reverse.superonline.net] has quit. (Client Quit)
#358 [11:27] * bigpp69 [webchat@99-93-17-251.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#359 [11:28] <bigpp69> i cant connect to my brother's LAN
#360 [11:28] <bigpp69> I have tried to use ping, update settings in my firewall and pinging
#361 [11:30] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#362 [11:30] * Lolly [webchat@95.150.176.107] has joined #minecrafthelp
#363 [11:31] <Lolly> Hi, my Minecraft worlds will not load and it just says 0% and stays on that screen forever
#364 [11:32] <Lolly> Sorry I have to go. I will ask later if I need to
#365 [11:32] * Lolly [webchat@95.150.176.107] has quit. (Client Quit)
#366 [11:38] <Greymagic27> julia, Hey. Let's take a look at the crash log:
#367 [11:38] <Greymagic27> ??> julia launcher/log
#368 [11:38] <Absol> julia: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#369 [11:38] <Greymagic27> GalaxyGamerXD, Sorry about that, I had to jump off for a while. Could you send an image of the message it gives you?
#370 [11:38] <Greymagic27> ??> GalaxyGamerXD imgur
#371 [11:38] <Absol> GalaxyGamerXD: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#372 [11:38] * GalaxyGamerXD [webchat@gprs-inet-183-214.elisa.ee] has quit. (Quit: webchat.esper.net)
#373 [11:39] * A_A_Ron [webchat@c-67-189-203-33.hsd1.ny.comcast.net] has joined #minecrafthelp
#374 [11:39] <A_A_Ron> im having trouble on startup on pc not sure if its java or windows please help
#375 [11:40] <Greymagic27> A_A_Ron, Hey. What sort of trouble are you having?
#376 [11:41] <A_A_Ron> im trying to load up the newest release of the game and its giving me an error. and i dont know what the error means i can copy and paste the error here but idk what to do.
#377 [11:41] <Greymagic27> A_A_Ron, If it's a short error message go ahead and post it here. If it's long pop it on paste.ubuntu.com and then send the link you get after clicking 'paste!'
#378 [11:42] * rozjebany [webchat@cg1-gate2.net.internetunion.pl] has joined #minecrafthelp
#379 [11:42] <rozjebany> hey
#380 [11:42] * Alex9 [webchat@cpe-74-75-9-212.maine.res.rr.com] has joined #minecrafthelp
#381 [11:42] <Greymagic27> rozjebany, Hey. How can we help?
#382 [11:42] <A_A_Ron> the game just loaded and idk wtf i just did. too ironic but it was a legitimate problem.
#383 [11:42] * Alex9 [webchat@cpe-74-75-9-212.maine.res.rr.com] has quit. (Client Quit)
#384 [11:43] <rozjebany> can i ask support for changing my nickname back cuz its insulting my friend pranked me and changed my nickname
#385 [11:43] * IamTrainsYT [webchat@5e096de9.bb.sky.com] has joined #minecrafthelp
#386 [11:43] <Greymagic27> A_A_Ron, Glad it loaded :) If you have any other problems just pop them here
#387 [11:43] <Greymagic27> rozjebany, You'll need to wait the 30 days before you can change it again
#388 [11:44] <rozjebany> ye ik that but can support do it faster
#389 [11:44] <A_A_Ron> i am having a different problem but thats not on minecrafts end though. but thank you for helping
#390 [11:44] <IamTrainsYT> when logging in it says that i have to answer security questions, i must have entered the wrong thing and i dont have access to my email anymore :(
#391 [11:44] <rozjebany> i mean my nickname means fucked up and really want to change it back cuz it might be insulting for some players
#392 [11:44] <Absol> rozjebany: Please keep it civil
#393 [11:44] <Greymagic27> rozjebany, You could contact mojang support although they are operating on backlog so they may not get back to you until after the 30 days
#394 [11:44] * am3ndoim [webchat@152-249-85-234.user.vivozap.com.br] has joined #minecrafthelp
#395 [11:44] <am3ndoim> hello?
#396 [11:44] <Greymagic27> IamTrainsYT, Hey. Do you not know your security questions?
#397 [11:44] <Greymagic27> am3ndoim, Hey. What's the issue?
#398 [11:44] <IamTrainsYT> no
#399 [11:45] <rozjebany> ok then ill ask support for nick change
#400 [11:45] <am3ndoim> i want to change my email but ive been waiting so much
#401 [11:45] <Greymagic27> IamTrainsYT, Do you have access to the email you created the account with?
#402 [11:45] <am3ndoim> sorry for my bad english ;-;
#403 [11:45] <IamTrainsYT> no i dont
#404 [11:45] <am3ndoim> yes
#405 [11:45] <am3ndoim> i have
#406 [11:45] <Greymagic27> ??> am3ndoim account/reset-email
#407 [11:45] <Absol> am3ndoim: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#408 [11:45] <Greymagic27> IamTrainsYT, In that case you'll need to contact mojang support:
#409 [11:45] <Greymagic27> ??> IamTrainsYT account/send-email
#410 [11:45] * rozjebany [webchat@cg1-gate2.net.internetunion.pl] has quit. (Client Quit)
#411 [11:45] <Absol> IamTrainsYT: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#412 [11:45] <Absol> IamTrainsYT: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#413 [11:47] <am3ndoim> hey
#414 [11:47] <am3ndoim> Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#415 [11:47] <am3ndoim> appears that
#416 [11:47] <Greymagic27> ??> am3ndoim account/send-email
#417 [11:47] <Absol> am3ndoim: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#418 [11:47] <Absol> am3ndoim: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#419 [11:47] <am3ndoim> ive send an email a time ago
#420 [11:47] <am3ndoim> like 10 days
#421 [11:47] <Greymagic27> am3ndoim, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#422 [11:48] <am3ndoim> ok
#423 [11:48] <am3ndoim> tnx
#424 [11:48] <am3ndoim> bye :3
#425 [11:48] * am3ndoim [webchat@152-249-85-234.user.vivozap.com.br] has quit. (Client Quit)
#426 [11:49] <IamTrainsYT> ok, thanks sent an email
#427 [11:49] * ClumsyMuffin [webchat@host-78-146-89-219.as13285.net] has joined #minecrafthelp
#428 [11:50] <IamTrainsYT> damn 1 month wait time
#429 [11:50] * IamTrainsYT [webchat@5e096de9.bb.sky.com] has quit. (Quit: webchat.esper.net)
#430 [11:50] <ClumsyMuffin> Hey, I need help.
#431 [11:50] <Greymagic27> ClumsyMuffin, Hey. What's the issue?
#432 [11:51] <ClumsyMuffin> OK! So, my friend and I are trying to play together, She uses Xbox 1, I use Windows 10, she has realms, I do not. How do we do this? :)
#433 [11:52] <Greymagic27> ClumsyMuffin, Are you playing windows 10 edition?
#434 [11:53] <ClumsyMuffin> Yup, I am
#435 [11:53] <Greymagic27> Has your friend invited you to their realm?
#436 [11:54] <ClumsyMuffin> It isn't allowing her the option to do so...
#437 [11:56] * ringo [webchat@host86-168-25-247.range86-168.btcentralplus.com] has joined #minecrafthelp
#438 [11:56] <Greymagic27> ClumsyMuffin, Do they have a 'share' button on their realm menu? If so they can invite you by giving you a link
#439 [11:57] <ringo> hey! so whenever i try to launch any version of the game (excluding beta/alpha) i will have the loading screen crash at around 95%, could anyone help?
#440 [11:58] <ClumsyMuffin> We tried that, I have received the link, BUT, the link, brought up a separate Minecraft tab saying I had to buy it.
#441 [11:58] <ClumsyMuffin> EVEN THO, I have it.
#442 [11:59] <Greymagic27> ClumsyMuffin, Hmm ok. This is something that's slightly out of our depth here as we only support java edition. Here is some information on where you can go to find support for bedrock edition:
#443 [11:59] <Greymagic27> ??> ClumsyMuffin bedrock/support
#444 [11:59] <Absol> ClumsyMuffin: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources.
#445 [11:59] <Greymagic27> ??> ringo av/adwcleaner
#446 [11:59] <Absol> ringo: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#447 [11:59] <Absol> ringo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#448 [11:59] <ringo> okey dokey
#449 [11:59] <ClumsyMuffin> Cheers guys
#450 [12:02] * ringo [webchat@host86-168-25-247.range86-168.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#451 [12:03] * Chrantz [webchat@h-149-18.A1023.priv.bahnhof.se] has joined #minecrafthelp
#452 [12:03] <Chrantz> hello i need help
#453 [12:03] <Greymagic27> Chrantz, Hey. What's the issue?
#454 [12:04] <Chrantz> in minecraft launcher when i try to login it says ''cant connect to server''
#455 [12:04] <Greymagic27> Chrantz, Let's make sure that nothing on your PC is blocking the connection:
#456 [12:04] <Greymagic27> ??> Chrantz tools/hjt
#457 [12:04] <Absol> Chrantz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#458 [12:04] <Absol> Chrantz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#459 [12:05] * Lolly [webchat@95.150.176.107] has joined #minecrafthelp
#460 [12:05] <Lolly> Hi, I need help with my minecraft. It used to not load worlds but now it isn't even showing the loading screen. Please help
#461 [12:06] <Greymagic27> Lolly, Hey. I'd like to take a look at your crash report and see if we can find out the cause:
#462 [12:06] <Greymagic27> ??> Lolly launcher/log-txt
#463 [12:06] <Absol> Lolly: We need to see your full launcher log, which is created in the game directory.
#464 [12:06] <Absol> Lolly: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#465 [12:06] <Lolly> ok
#466 [12:06] * A_A_Ron [webchat@c-67-189-203-33.hsd1.ny.comcast.net] has quit. (Quit: webchat.esper.net)
#467 [12:07] * VH [webchat@krs-edunat4-s-158-37-240-149.uia.no] has joined #minecrafthelp
#468 [12:08] <VH> Hi, i deletet minecraft form my mac some years ago (not my user), and now i cant remeber my username or password.. any help?
#469 [12:09] <Greymagic27> VH, Hey. You'll need to contact mojang about that
#470 [12:09] <Greymagic27> ??> VH account/send-email
#471 [12:09] <Absol> VH: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#472 [12:09] <Absol> VH: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#473 [12:09] * Mind [webchat@78-61-186-134.static.zebra.lt] has joined #minecrafthelp
#474 [12:09] <Lolly> There isn't a green arrow
#475 [12:09] <Lolly> Well i dont know where it is
#476 [12:09] <Greymagic27> Lolly, Press CTRL+S on your keyboard and write %appdata%/.minecraft
#477 [12:10] <Greymagic27> Then follow the steps from 'in the folder'
#478 [12:10] <VH> Thanks!
#479 [12:10] <Lolly> How do I copy the whole thing instantly
#480 [12:11] <Greymagic27> Lolly, Press CTRL+A then CTRL+C
#481 [12:11] <Greymagic27> To paste press CTRL+V
#482 [12:11] <Lolly> thx
#483 [12:13] <Lolly> https://paste.ubuntu.com/
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#485 [12:13] * Chrantz [webchat@h-149-18.A1023.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#486 [12:13] <Greymagic27> Lolly, Click the 'paste!' button. Making sure you have things in both 'content' and 'poster'
#487 [12:13] * J0MA [webchat@170.231.83.107] has joined #minecrafthelp
#488 [12:13] <J0MA> https://paste.ubuntu.com/p/Zx9Kwyrp28/
#489 [12:14] <Lolly> ok
#490 [12:16] <Lolly> It isn't allowing me to paste it... I don't know why
#491 [12:16] <Greymagic27> J0MA, Hey. That PC is below the needed requirments for minecraft. Either by a new PC/laptop or if you're on a desktop PC look for a new GPU
#492 [12:16] <Greymagic27> Lolly, Do you have things in the poster and content fields?
#493 [12:17] <Lolly> Oh, I have now xD
#494 [12:17] <Lolly> https://paste.ubuntu.com/p/NG4XGWfqBG/
#495 [12:18] <Lolly> I think thats right
#496 [12:18] <Greymagic27> Lolly, That's great.
#497 [12:18] <Lolly> Ok
#498 [12:19] <Greymagic27> As your exit code is so generic let's run a check and see if anything on your PC could be causing this crash:
#499 [12:19] <Greymagic27> ??> Lolly tools/hjt
#500 [12:19] * Chrantz [webchat@h-149-18.A1023.priv.bahnhof.se] has joined #minecrafthelp
#501 [12:19] <Absol> Lolly: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#502 [12:19] <Absol> Lolly: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#503 [12:20] * Chrantz [webchat@h-149-18.A1023.priv.bahnhof.se] has quit. (Client Quit)
#504 [12:20] <Lolly> https://paste.ubuntu.com/p/jQvJDKn8ZV/
#505 [12:20] <Lolly> Thx for the ctrl A thing, it is so useful!
#506 [12:21] <Greymagic27> Lolly, You've got a piece of malware called 'premieropinion' which is known to cause crashes with minecraft. This may be the cause of your crash as well. Here are some steps to remove it
#507 [12:21] <Greymagic27> ??> Lolly av/adwcleaner
#508 [12:21] <Absol> Lolly: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#509 [12:21] <Absol> Lolly: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#512 [12:25] * julia [webchat@148-252-71.136.3p.ntebredband.no] has quit. (Quit: webchat.esper.net)
#513 [12:25] <Lolly> Thanks so much! This chat has never failed me!
#514 [12:25] <Greymagic27> Lolly, No problem. Enjoy playing!
#515 [12:25] <Greymagic27> Lolly, Before you go,
#516 [12:25] <Lolly> Thanks!!! xx
#517 [12:26] <Greymagic27> I saw you had hamachi installed. This acts as a VPN and could cause connection issues. Just keep that in mind!
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#523 [13:12] <jb16> hello?
#524 [13:13] <jb16> Hi i wanted to know if there is a way for me to play with java users without buying it. I recently purchased minecraft for windows ten and i cant play with java users. will i have to buy the game again?
#525 [13:17] <GreyVulpine> Have you purchased minecraft before?
#526 [13:18] <jb16> yes
#527 [13:18] <GreyVulpine> On the java version?
#528 [13:18] <jb16> i have purchased it on windows ten
#529 [13:18] <jb16> but no not java
#530 [13:18] <GreyVulpine> Then no, you will not be able to play with java users without paying again
#531 [13:18] <jb16> oh ok
#532 [13:19] <jb16> thank you
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#535 [13:21] * Dave is now known as Guest18415
#536 [13:22] <Guest18415> I'm having trouble changing my email adress to a mojang account, it has me stuck in a loop when trying to do forgot my email.
#537 [13:24] * Starsound [webchat@79.79.116.119] has joined #minecrafthelp
#538 [13:24] <Starsound> Hai
#539 [13:25] <Starsound> So I keep getting the invalid username and password thing on the launcher, and I've just bought the game about 3 hours ago and I can't seem to fix it and I've waited too. So I have no clue what to do.
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#544 [13:30] * King_Bradford [webchat@165.166.43.82] has joined #minecrafthelp
#545 [13:33] <King_Bradford> Hello, I've been having some problems and would like some advice. I bought minecraft a very long time ago, and have since lost the information of the original email under which I bought the account. This wasn't a problem as you used to be able to just put your login information into the old minecraft.net website. I stopped playing for a number of y
#546 [13:33] <King_Bradford> ears, and just recently wanted to download again. Unfortunately now I have no idea how to migrate my account. This wasn't initially a problem because I still managed to download minecraft and log in to the launcher. Now, however, I was logged out somehow and am unable to log in.
#547 [13:34] <King_Bradford> I'm not sure what to do since I can no longer access my account. I'm not sure if I've been hacked or my account has been closed or something else.
#548 [13:36] * Takeshi [webchat@p548BDB51.dip0.t-ipconnect.de] has joined #minecrafthelp
#549 [13:37] <Takeshi> Hey, I want to buy Minecraft bu when i click on buy nothing happens
#550 [13:39] * kofi [webchat@ip-31-205-22-119.ask4internet.com] has joined #minecrafthelp
#551 [13:39] * kofi [webchat@ip-31-205-22-119.ask4internet.com] has quit. (Client Quit)
#552 [13:45] * KennyModsYT [webchat@97.96.78.5] has joined #minecrafthelp
#553 [13:46] <KennyModsYT> when i open my launcher it opens and when i click play the launcher closes but doesnt open the game
#554 [13:47] <Takeshi> Open task manager and close the java runtime
#555 [13:47] <Takeshi> try again
#556 [13:48] <KennyModsYT> okay, i will try right now. i have deleted java and minecraft both and re installed them as well. but yes ill try to see if that works
#557 [13:51] <KennyModsYT> i did it, now the minecraft game itself loaded but says "Not Responding"
#558 [13:52] <Takeshi> normaly it should work after a few seconds
#559 [13:53] <KennyModsYT> it is still just saying not responding lmao.
#560 [13:54] <Takeshi> do you have the latest java version installt or do you use the incudet one
#561 [13:54] <KennyModsYT> yeah, i have the latest version of java
#562 [13:55] <Takeshi> how much RAM have you dedicatet to minecraft?
#563 [13:55] <KennyModsYT> i have 8 to minecraft
#564 [13:55] <Takeshi> well im out of ideas rn
#565 [13:56] <Takeshi> are you running any kind of mod?
#566 [13:58] <KennyModsYT> no, i just am using the latest 14.1.1
#567 [13:58] <Takeshi> try a older verson just for the lol's
#568 [13:58] <KennyModsYT> okay lmao, trying rn
#569 [14:02] <Takeshi> fyi do not dedicat all your ram to MC leaf at least 3gb free
#570 [14:02] <KennyModsYT> yeah, ik i have a lot of ram so i use 8 for minecraft and the rest is for other stuff i may use
#571 [14:03] <Takeshi> oaky good
#572 [14:03] <Takeshi> is it running on the older version?
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#574 [14:04] <KennyModsYT> its not running for 12.1.2 or 1.8
#575 [14:04] <KennyModsYT> ive tried those so far, and i dont think its my pc because ive even re installed windows to see if maybe that was the problem but it wasn't
#576 [14:05] <Takeshi> f*** okay sorry i can't help
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#578 [14:06] <KennyModsYT> its fine, i might end up just getting a new pc anyway. this one is brand new and ive only used it for a few weeks and everything else works but this so idek lol
#579 [14:06] <KennyModsYT> thank you though, i appreciate it
#580 [14:06] <KennyModsYT> thank you though, i appreciate it
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#583 [14:15] <Gornz> Hello, I've been having this problem where I can't launch any version of minecraft from the launcher, every time I try I get an "unable to access file" error
#584 [14:16] <Gornz> I've downloaded the game a couple of times but its still happening, anybody have any idea what I can do to fix it?
#585 [14:22] * GalaxyGamerXD [webchat@gprs-inet-182-145.elisa.ee] has quit. (Quit: webchat.esper.net)
#586 [14:36] * macjavawontwork [webchat@ip70-180-187-207.lv.lv.cox.net] has joined #minecrafthelp
#587 [14:37] <macjavawontwork> I have a mac, and I updated my Java to the latest version, but it keeps crashing, and I don't know how to fix that
#588 [14:38] <macjavawontwork> I'm also not very good with computers, so whatever you say dumb it down
#589 [14:50] * Java_Issues [webchat@host-89-240-110-214.as13285.net] has joined #minecrafthelp
#590 [14:53] <Java_Issues> Hi, i have been having issues with my minecraft originally i thought it was to do with my mods but now i cant log in to any worlds because it is saying Java(TM) is not responding
#591 [14:54] <Java_Issues> plus to actually get into minecraft i have to close the launcher in my task manager (even in non modded versions)
#592 [14:55] * Flavio_ [webchat@c215-237.i06-22.onvol.net] has joined #minecrafthelp
#593 [14:55] <Flavio_> trying to login but it keeps saying error
#594 [14:58] * Laserbananen [webchat@151.177.144.43] has joined #minecrafthelp
#595 [15:00] <Laserbananen> Hello, i'm trying to migrate my minecraft account, but can't because all it does is telling me i have the wrong mail, my brother helped me create this account years ago and it's a premium account, I can log in with the username, so i know the username and my password, but don't remember what mail it is.
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#598 [15:07] <Laserbananen> what do i do
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#601 [15:13] * jc [webchat@cpe-174-105-205-197.columbus.res.rr.com] has joined #minecrafthelp
#602 [15:13] <bup> hello! i am currently experiencing problems logging into my account via the launcher, as i am consistantly getting the "Could not connext to server." error message. any idea how I could possibly fix this? this has been going on for a few days now.
#603 [15:14] <jc> if i have Jave minecraft and my friend has a realm but host from windows 10 can we play together
#604 [15:14] <jc> JAVA*
#605 [15:18] <bup> as far as im currently aware, i don't believe its possible to play Minecraft java edition with windows ten Minecraft, i think you'd have to get java edition on both computers in order to play together with someone else
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#608 [15:28] <Flavio_> i am trying to buy the game but it keeps saying error while placing order
#609 [15:32] * milk [webchat@147-194-70-80.tpia.comwave.net] has joined #minecrafthelp
#610 [15:32] <milk> i cant login into my old minecraft account
#611 [15:35] <milk> cannot
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#613 [15:36] * milk [webchat@147-194-70-80.tpia.comwave.net] has quit. (Client Quit)
#614 [15:36] * tom [webchat@cpc140096-dund16-2-0-cust4.16-4.cable.virginm.net] has joined #minecrafthelp
#615 [15:36] <tom> hello, i cant login to my minecraft account
#616 [15:37] <tom> i think it has something to do with the transference from a minecraft account to a mojang account
#617 [15:37] <tom> but im not sure
#618 [15:37] <tom> i have the transaction id if thats what i need
#619 [15:37] <tom> but i still cant login to any of my accounts
#620 [15:44] * Flavio_ [webchat@c215-237.i06-22.onvol.net] has quit. (Quit: webchat.esper.net)
#621 [15:49] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 189 seconds)
#622 [15:49] <bup> have you tried changing your password?
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#624 [15:51] * King_Bradford [webchat@165.166.43.82] has quit. (Client Quit)
#625 [15:51] <tom> yea it doesnt send me anything to my emaile
#626 [15:51] <mattym> tom, Are you saying you have not been able to migrate the account?
#627 [15:52] <tom> i think i migrated accound awhile ago and now cant login
#628 [15:52] <tom> and when i could login to my mojang account it said that i didnt own minecraft
#629 [15:52] <mattym> tom, Are you making sure to use the email you migrated it to and password, as opposed to a username/password combo?
#630 [15:52] <tom> yea i tried both
#631 [15:52] <mattym> ??> tom account/send-email
#632 [15:52] <Absol> tom: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#633 [15:52] <Absol> tom: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#634 [15:53] <tom> thats a 2 month wait
#635 [15:53] <mattym> tom, Thats your only option in this situation.
#636 [15:55] <mattym> bup, Was there something you needed help with? my scrollback log does not seem to cover back that far.
#637 [15:56] * Nick [webchat@fl-184-5-217-126.dhcp.embarqhsd.net] has joined #minecrafthelp
#638 [15:57] * Nick is now known as Guest39881
#639 [15:57] * Skorpion06 [webchat@cpc128022-papw8-2-0-cust124.know.cable.virginm.net] has joined #minecrafthelp
#640 [15:57] * Joshy [webchat@162.210.192.154] has joined #minecrafthelp
#641 [15:58] <Joshy> On the launcher, I try to log in and it cannot connect to server. I know it isn't a router or firewall problem. I'm on a macbook air
#642 [15:58] <Skorpion06> Hi i just bought the minecraft but when i start the launcher its showing " ( not responding ) please help
#643 [15:59] <Skorpion06> windows 10
#644 [16:00] * Joshy [webchat@162.210.192.154] has quit. (Client Quit)
#645 [16:01] <Guest39881> Hey
#646 [16:02] * nani [webchat@c-24-7-104-135.hsd1.ca.comcast.net] has joined #minecrafthelp
#647 [16:02] * Brad [webchat@165.166.43.82] has joined #minecrafthelp
#648 [16:02] <nani> so i just purchased minecraft onto my laptop and it says i can download it
#649 [16:03] <nani> i have tried multiple tries to download but when i do
#650 [16:03] <nani> it only goes straight to the demo
#651 [16:03] <Brad> Is there a phone number I can call to get help with minecraft account migration?
#652 [16:04] <Brad> or any problem for that matter?
#653 [16:05] <Brad> I'm having a lot of issues and would like some in person help
#654 [16:08] <mattym> ??> Skorpion06 av/adwcleaner
#655 [16:08] <Absol> Skorpion06: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#656 [16:08] <Absol> Skorpion06: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#657 [16:08] <mattym> nani, What is the exact error you get?
#658 [16:08] <mattym> Brad, There is no number. Only email support.
#659 [16:11] <bup> mattym sorry I don't respond incredibly often, im currently having trouble with logging into my minecraft account, i keep getting the error message "Could not connect to server." when attempting to login.
#660 [16:11] <bup> thank you!
#661 [16:11] <mattym> ??> bup tools/hjt
#662 [16:11] <Absol> bup: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#663 [16:11] <Absol> bup: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#664 [16:12] * Skorpion06 [webchat@cpc128022-papw8-2-0-cust124.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#665 [16:18] * death3 [webchat@162-212-63-162.ftth.wabash.net] has joined #minecrafthelp
#666 [16:19] <death3> im trying to download minecraft and it keeps saying unable to create directory
#667 [16:20] <Guest39881> Hey there! Whenever I launch the latest version of Minecraft my loading progress is just about to finish but it just seems to crash and java stops responding. According to the crash logs im missing a json file for the version... Seems wierd here is the paste bin: https://pastebin.com/UYYppJVK
#668 [16:20] <Guest39881> strange
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#670 [16:21] * kiyro31 [webchat@24-151-14-64.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#671 [16:21] <death3> any thoughts?
#672 [16:22] <kiyro31> Hello. I just got Minecraft yesterday and today when I launched it, it said that it crashed while initializing the game.
#673 [16:22] <death3> same
#674 [16:23] <kiyro31> does anyone know how to fix this?
#675 [16:24] <mattym> ??> kiyro31 launcher/log
#676 [16:24] <Absol> kiyro31: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#677 [16:24] <mattym> ??> Guest39881 av/adwcleaner
#678 [16:24] <Absol> Guest39881: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#679 [16:24] <Absol> Guest39881: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#680 [16:24] <mattym> death3, Can you get the full error message, there is usually a button to show the full thing,.
#681 [16:27] * helloworld [webchat@cpc112523-pres22-2-0-cust348.18-3.cable.virginm.net] has joined #minecrafthelp
#682 [16:27] <kiyro31> mattym, https://paste.ubuntu.com/p/SJhGdwXYbc/
#683 [16:27] <death3> yes
#684 [16:27] <kiyro31> there is the error message
#685 [16:27] <mattym> ??> kiyro31 mods
#686 [16:27] <Absol> kiyro31: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#687 [16:27] <Absol> kiyro31: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#688 [16:28] <helloworld> Hi, I bought minecraft a month ago and when I tried to download mods it said I didn't have a minecraft license, and I cannot find my transaction key but I was charged £17.95 for minecraft so I've definitely bought it
#689 [16:28] <helloworld> I also now cannot access vanilla minecraft only lets me use the demo version
#690 [16:28] <kiyro31> mattym, oh I didn't know about that. sorry
#691 [16:29] * Guest39881 [webchat@fl-184-5-217-126.dhcp.embarqhsd.net] has quit. (Quit: webchat.esper.net)
#692 [16:29] <mattym> ??> helloworld launcher/relog
#693 [16:29] <Absol> helloworld: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#694 [16:30] <helloworld> Absol it says login failed
#695 [16:30] * TYTROYANDJUSTIN [webchat@204-210-213-141.res.spectrum.com] has joined #minecrafthelp
#696 [16:30] <TYTROYANDJUSTIN> hello
#697 [16:31] <TYTROYANDJUSTIN> It keeps saying ERROR :( when I try to log in
#698 [16:31] <TYTROYANDJUSTIN> dead chat...
#699 [16:31] <TYTROYANDJUSTIN> dead chat...
#700 [16:31] * TYTROYANDJUSTIN [webchat@204-210-213-141.res.spectrum.com] has left #minecrafthelp
#701 [16:33] * abc [webchat@204-210-213-141.res.spectrum.com] has joined #minecrafthelp
#702 [16:33] <abc> Hello
#703 [16:33] <abc> Absol
#704 [16:33] <abc> Andrio
#705 [16:34] <abc> niggers
#706 [16:34] <Absol> abc: Please keep it civil
#707 [16:34] <abc> niggers
#708 [16:34] * Absol kicked abc from #minecrafthelp (Reason: bc :Keep it civilized, you are just a human being)
#709 [16:35] <helloworld> Is it possible that I
#710 [16:35] <helloworld> paid for a dodgy version of minecraft?
#711 [16:35] * Paulanater [webchat@ip72-211-173-239.tc.ph.cox.net] has joined #minecrafthelp
#712 [16:35] <Paulanater> help
#713 [16:35] * death3 [webchat@162-212-63-162.ftth.wabash.net] has quit. (Quit: webchat.esper.net)
#714 [16:36] <Paulanater> Mojang will not send me a reset password email? Why is it saying it is sent but it isnt?
#715 [16:37] <helloworld> Paulanater Are you looking at the correct email?
#716 [16:37] <mattym> hellowold, Where did you make the purchase?
#717 [16:37] <helloworld> minecraft.net
#718 [16:38] * Joseph [webchat@82.131.36.211.cable.starman.ee] has joined #minecrafthelp
#719 [16:38] <mattym> Paulanater, Have you checked any spam/junk folders?
#720 [16:38] * Joseph [webchat@82.131.36.211.cable.starman.ee] has quit. (Client Quit)
#721 [16:38] <helloworld> +mattym I looked back on my history on my pc and it says minecraft.net but its weird that I was charged £17.95 for the game when it's now £11.29
#722 [16:39] <mattym> helloworld, If you login at account.mojang.com/me what do you see on that page?
#723 [16:39] <helloworld> mattym it says My Gift Codes
#724 [16:39] <helloworld> doesnt list minecraft as one of my games
#725 [16:40] * kiyro31 [webchat@24-151-14-64.dhcp.nwtn.ct.charter.com] has quit. (Quit: webchat.esper.net)
#726 [16:40] <mattym> helloworld, make sure you are using the correct email.
#727 [16:42] <helloworld> mattym thank you so much I honestly had no clue that I was using the wrong email sorry :( but thank you!
#728 [16:43] <Paulanater> I am not sure which email I used. I have tried all my emails.
#729 [16:43] * Nick [webchat@fl-184-5-217-126.dhcp.embarqhsd.net] has joined #minecrafthelp
#730 [16:43] <Paulanater> helloworld mattym
#731 [16:43] * Nick is now known as Guest8320
#732 [16:46] <Paulanater> helloworld Actually I am using the right email. I have the recepit from when I bought it in 2011
#733 [16:46] <Paulanater> It just wont let me log in helloworld
#734 [16:46] * Guest8320 [webchat@fl-184-5-217-126.dhcp.embarqhsd.net] has quit. (Client Quit)
#735 [16:49] <helloworld> paulnater Not sure what the issue is then sorry
#736 [16:50] <mattym> Paulanater, As I said, did you check any spam/junk folders in the email?
#737 [16:52] * nani [webchat@c-24-7-104-135.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#738 [16:54] <Paulanater> yes mattym
#739 [16:55] <Paulanater> I have the transaction ID and tried to contact support but they said they are replying to support tickets from April 1 mattym
#740 [16:57] <mattym> Paylanater, in your case you will just need to wait on their reply.
#741 [16:57] <Paulanater> Will it really take 2 months? mattym
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#744 [16:58] <mattym> Paulanater, it depends on how many support tickets they recieved between the daye theybare working on and yours.
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#750 [17:57] * RelentlessOJ [webchat@dhcp-202-195-57-69.cf-res.cfu.net] has joined #minecrafthelp
#751 [17:58] <RelentlessOJ> I am on Windows 10 right now and I recently bought Minecraft. When I click play on the Minecraft starter, the actual game loads then stops when there is a little bit left in the loading bar
#752 [17:59] <RelentlessOJ> Has anyone ever had this?
#753 [18:00] <mattym> RelentlessOJ, Any other messages on the screen when it happens?
#754 [18:00] <RelentlessOJ> No
#755 [18:00] <RelentlessOJ> Just the regular Mojang logo
#756 [18:00] <mattym> ??> RelentlessOJ av/adwcleaner
#757 [18:00] <Absol> RelentlessOJ: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#758 [18:00] <Absol> RelentlessOJ: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#761 [18:05] * GWBulldogboy [webchat@ip70-178-217-55.ks.ks.cox.net] has joined #minecrafthelp
#762 [18:06] <GWBulldogboy> Hey! I'm having problems changing my minecraft legacy account into a mojang account. I'm fairly certain that my username and password are correct, but I'm having problems with the email. Any tips?
#763 [18:07] <mattym> GWBulldogboy, Have you tried looking through all your email accounts for the original purchase confirmation, to confirm that is the email you should be using?
#764 [18:09] <GWBulldogboy> I don't think an email that old would still be on any of them.
#765 [18:09] * cody [webchat@c-107-5-165-99.hsd1.mi.comcast.net] has joined #minecrafthelp
#766 [18:10] <mattym> GWBulldogboy, Then you will need to contact Mojang support to resolve the issue.
#767 [18:10] <mattym> ??> GWBulldogboy account/send-email
#768 [18:10] <Absol> GWBulldogboy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#769 [18:10] <Absol> GWBulldogboy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#770 [18:10] <GWBulldogboy> Alright! Thanks for the help
#771 [18:11] * GWBulldogboy [webchat@ip70-178-217-55.ks.ks.cox.net] has quit. (Quit: webchat.esper.net)
#772 [18:11] <Guest53526> im running minecraft on mac os x 10.10.5 and i just bought the game and after i open the launcher and press play it crashes seconds later due to a java related issue and i do not know how to fix it. I have the crash report on hand.
#773 [18:12] <mattym> ??> Guest53526 paste
#774 [18:12] <Absol> Guest53526: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#775 [18:12] <mattym> Guest53526, Provide the crash via the instructions Absol wrote to you.
#776 [18:13] <Guest53526> i think i pasted it
#777 [18:13] <mattym> Guest53526, We need the link to the new page it creates once you have.
#778 [18:13] <Guest53526> here you go: https://paste.ubuntu.com/p/9mzb9Nn38r/
#779 [18:14] <mattym> Guest53526, You will need to update your version of OSX/macOS.
#780 [18:14] <Guest53526> how do i do that
#781 [18:15] <mattym> Guest53526, One moment.
#782 [18:15] <Guest53526> ok.
#783 [18:15] <mattym> Guest53526, It should be in the Updates section of the App Store. You will be looking for an OS update.
#784 [18:16] <Guest53526> checking rn
#785 [18:16] <Guest53526> does minecraft run on yoesmite? or will it not matter if theres an update
#786 [18:16] * holly [webchat@fctnnbsc38w-47-55-89-45.dhcp-dynamic.fibreop.nb.bellaliant.net] has joined #minecrafthelp
#787 [18:16] <Guest53526> there is no update
#788 [18:17] <holly> Hey, my minecraft horses and explorer maps dont work/load is there anything i can do to fix this?
#789 [18:17] <mattym> Guest53526, If you cannot update the OS, you will either need to run Minecraft version 1.13.1 or lower, or 1.12.2 or lower. I forget exactly where the cutoff it.
#790 [18:17] <mattym> is*
#791 [18:17] <mattym> holly, Is it a problem in only one world, or anyone you use?
#792 [18:19] <Guest53526> well i run Mac OSX Yosemite 10.10.5 and if I cant update it then will i never be able to play the new update? (on this computer)
#793 [18:19] <holly> it happens in singleplayer worlds as well as my server
#794 [18:21] <mattym> Guest53526, Correct. The hardware in that computer is technically below the requirements, and additionally not supported on 10.10.5, we have however seen that hardware get by on the newer OSX/macOS versions.
#795 [18:21] <mattym> ??> holly win/reinst
#796 [18:21] <Absol> holly: You may need to reinstall the locally installed files that Minecraft puts into place.
#797 [18:21] <Absol> holly: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#798 [18:21] * Dante_Dravon [webchat@ip68-104-157-243.ph.ph.cox.net] has joined #minecrafthelp
#799 [18:22] <Dante_Dravon> hello?
#800 [18:22] <holly> the horses are like almost all see through/clear and then their faces will like look like a chest, and for explorer maps the X does not appear its more of just a blob and i dont appear on the maps
#801 [18:22] <Guest53526> dang, ok well thank you.
#802 [18:22] <mattym> holly, And you are using version 1.14.1 correct?
#803 [18:22] <holly> yes
#804 [18:23] <mattym> holly, See if the reinstall instructions Absol provided help.
#805 [18:23] <holly> this was happening with 1.13 as well, before the update
#806 [18:23] <holly> okayu
#807 [18:23] <mattym> holly, And test with a brand new world after the reinstall.
#808 [18:23] <Dante_Dravon> just popped into minecraft after a month and the game keeps crashing every time i launch no idea why ive updated everything java/ minecraft/ pc ect. crash report here
#809 [18:23] <Dante_Dravon> https://paste.ubuntu.com/p/Qzq37vnpmV/
#810 [18:24] <mattym> ??> Dante_Dravon tools/hjt
#811 [18:24] <Absol> Dante_Dravon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#812 [18:24] <Absol> Dante_Dravon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#813 [18:24] <holly> delete everything except 'saves'?
#814 [18:24] <mattym> holly, Yes.
#815 [18:25] <Dante_Dravon> Absol i also did a malware sweep and it came back clean
#816 [18:26] <mattym> Dante_Dravon, We still need that report. There are other programs that may causes issues with the game.
#817 [18:26] * zach [webchat@8.2.12.18] has joined #minecrafthelp
#818 [18:26] <Dante_Dravon> i was playing like a motnh ago and have not added anything but ok hold on
#819 [18:27] <zach> I can't log in
#820 [18:27] * zach is now known as Guest5192
#821 [18:27] <mattym> Guest5192, What happens when you try?
#822 [18:27] <Guest5192> Well, I know the email, but not the password
#823 [18:27] * Ahmed [webchat@pool-74-104-191-183.bstnma.fios.verizon.net] has joined #minecrafthelp
#824 [18:27] <Guest5192> and I dont have access to the email
#825 [18:27] <mattym> ??> Guest5192 account/send-email
#826 [18:27] * IceNereus [webchat@173-17-6-246.client.mchsi.com] has joined #minecrafthelp
#827 [18:27] <Absol> Guest5192: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#828 [18:28] <Absol> Guest5192: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#829 [18:28] <Guest5192> Ive sent numerous emails to mojang with no response
#830 [18:28] <mattym> Guest5192, See the second link from Absol
#831 [18:28] <Ahmed> Hi I am new to Minecraft. bought is for my 7 heart old twin. how do I setup there account without email address?
#832 [18:28] * Caleb [webchat@66-168-242-202.dhcp.mtgm.al.charter.com] has joined #minecrafthelp
#833 [18:28] <Caleb> Hello
#834 [18:28] <Guest5192> The thing is, I dont know the Transaction ID because I bought the game around 5 years ago.
#835 [18:28] <IceNereus> im having trouble, im not sure what to do. I bought the game with a giftcard at gamestop many years ago, so i cannot get the transcation id, i got hacked.
#836 [18:28] <mattym> Ahmed, Every account needs an email address.
#837 [18:29] <Caleb> For some reason i can not play the game even tho i bought it already and have my account all it gives me to play is the demo
#838 [18:29] <mattym> Guest5192, When they reply they will ask for other proof if applicable, if you did not include the ID>
#839 [18:29] <mattym> IceNereus, How do you know it was hacked?
#840 [18:29] <Ahmed> you expect a 7 year old to have an email address \?
#841 [18:29] <Dante_Dravon> Absol https://paste.ubuntu.com/p/JpzkFzj89p/
#842 [18:29] <mattym> ??> Caleb launcher/relog
#843 [18:29] <Absol> Caleb: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#844 [18:30] <mattym> Ahmed, Set one up for them.
#845 [18:30] <IceNereus> i cannot login to it anymore. and i dont have access to my email because i moved states and changed many phone numbers
#846 [18:30] <IceNereus> i did how ever redeem my free windows 10 version of it.
#847 [18:30] * leo [webchat@181.66.169.103] has joined #minecrafthelp
#848 [18:30] <Caleb> I have done that and it still just gives me the demo
#849 [18:31] <mattym> IceNereus, You can try contacting Mojang without the ID. But when it comes to giftcard users, you may be out of luck without it.
#850 [18:31] * leo is now known as Guest86268
#851 [18:31] <mattym> Caleb, If you log in at account.mojang.com/me what do you see on the page?
#852 [18:31] <IceNereus> it sucks because like i spent 2 grand donating to many servers over the course of 6 years, and spent allot of my life on it.
#853 [18:31] <Ahmed> what about having xbox account can that be used for Java version on Mac?
#854 [18:31] <mattym> Dante_Dravon, Ok, initially the only thing I can see that we know to cause that issue is Discord. Go into the Discord settings and turn off its overlay. Then try starting the game agian.
#855 [18:32] <IceNereus> i can show them i can login to the email but i am locked out. i can also show them i can access the windows 10 version
#856 [18:32] <mattym> Ahmed, No
#857 [18:32] <Caleb> It pulls up a page about my gift codes but like i said i have an account already made i have the name that i used to play on and everything but its as if its making me re buy the game
#858 [18:32] * Ahmed [webchat@pool-74-104-191-183.bstnma.fios.verizon.net] has quit. (Client Quit)
#859 [18:32] <mattym> IceNereus, Those are not things that will help. They will inform you if you have any options other than the giftcode.
#860 [18:32] <Dante_Dravon> ok Absol
#861 [18:33] <mattym> Caleb, So that page does not show your ingame username at all?
#862 [18:33] <IceNereus> i guess ill keep guessing my old phone number trying to revive my old email ;d thank you
#863 [18:33] <Caleb> No but i have it if you want it.
#864 [18:33] <IceNereus> would my typical IP address help?
#865 [18:33] <mattym> Caleb, Are you sure you are using the correct account/email?
#866 [18:33] <mattym> IceNereus, Nope.
#867 [18:33] <IceNereus> how about previous passwords?
#868 [18:34] <Caleb> Yes, because when i log in it shows my old name i used to play on but now i cant do any multiplayer
#869 [18:34] <Caleb> Just demo
#870 [18:34] <mattym> IceNereus, No, those are all essentially things that someone else who hacked the account could possibly know.
#871 [18:34] <Guest5192> Alright I sent another email (3rd time sending one), They are taking forever
#872 [18:34] <mattym> IceNereus, Mojang will list anything that will be helpful if at all.
#873 [18:34] <Dante_Dravon> yea game is still crashing after turning off the discord overlay mattym
#874 [18:34] <IceNereus> well ;d i guess im out of luck if i dont guess my phone number ;d thank you.
#875 [18:34] <mattym> Dante_Dravon, Ok one moment.
#876 [18:34] <holly> horses are fixed, looking for map
#877 [18:35] <mattym> Dante_Dravon, Please get me a paste.ubuntu link with the contents of this file from the computer C:\Users\Dante\AppData\Roaming\.minecraft\hs_err_pid9472.log
#878 [18:36] <IceNereus> how long is a typical email response
#879 [18:36] <Dante_Dravon> mattym the crash report?
#880 [18:36] <holly> maps work!
#881 [18:36] <mattym> Dante_Dravon, Its a longer version of it, at least it should be.
#882 [18:36] <holly> thank you so much
#883 [18:36] <mattym> IceNereus, What do you mean?
#884 [18:37] <Dante_Dravon> https://paste.ubuntu.com/p/ZWmkN4gDwN/
#885 [18:37] <IceNereus> like will i receeive a email from mojang in 24 hours? 1 week? one month?
#886 [18:37] <mattym> ??> IceNereus account/send-email
#887 [18:37] <Absol> IceNereus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#888 [18:37] <Absol> IceNereus: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#889 [18:37] <mattym> IceNereus, See the second link Absol wrote.
#890 [18:37] <Guest5192> IceNereus probably a month, they take forevert
#891 [18:38] <Dante_Dravon> mattym https://paste.ubuntu.com/p/ZWmkN4gDwN/
#892 [18:38] * holly [webchat@fctnnbsc38w-47-55-89-45.dhcp-dynamic.fibreop.nb.bellaliant.net] has quit. (Quit: webchat.esper.net)
#893 [18:38] <IceNereus> dude sends me a link like i didnt already find it. it didnt help. thanks guest for the straight up answer. the link didnt provide me any info
#894 [18:38] <Caleb> Hello is anyone going to help me, like i said i have my account but it wont let me play multiplayer only demo even tho i have my account where i bought the game i have my name you create when you buy it.
#895 [18:39] <Caleb> So ive spent my 17$ on the game yet i cant play
#896 [18:39] <Guest5192> Dante_Dravon you're using Windows NT?
#897 [18:39] <Dante_Dravon> whats that?
#898 [18:39] <Guest5192> Dante_Dravon nevermind
#899 [18:39] <mattym> IceNereus, The link literally tells you what day they are on.
#900 [18:39] <mattym> Dante_Dravon, Not seeing it pick up the root cause there either. Lets see if it a driver issue.
#901 [18:39] <IceNereus> it does not. it states that they are responding to april first.
#902 [18:39] <Dante_Dravon> 17$ minecraft get cheaper?
#903 [18:39] <mattym> ??> Dante_Dravon win/dxdiag
#904 [18:39] <IceNereus> april has past.
#905 [18:39] <Absol> Dante_Dravon: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#906 [18:39] <Guest5192> Minecraft is $17
#907 [18:40] <mattym> Caleb, If its only showing you the demo, you are using the wrong account info.
#908 [18:40] * Guest5192 [webchat@8.2.12.18] has quit. (Quit: webchat.esper.net)
#909 [18:40] <mattym> IceNereus, Right, it has passed, but thats where they are in the backlog of support tickets.
#910 [18:40] <Dante_Dravon> Absolhttps://paste.ubuntu.com/p/Hqkdkf5h6z/
#911 [18:40] <Dante_Dravon> Absol https://paste.ubuntu.com/p/Hqkdkf5h6z/
#912 [18:41] <mattym> Dante_Dravon, Ok, driver is definitely out of date. Give me a moment.
#913 [18:41] <IceNereus> microsoft needs to step up their game. okay thanks for trying to help. that will be all.
#914 [18:42] <Caleb> How, i have my account that i bought with the in game name. i used to play on this account a couple of years back. I've spent my 17$. and when i came back from not playing i was logged out of my account and when i finally reset my password i get back into my account and i can only play demo
#915 [18:42] <Dante_Dravon> mattym i was playing like a month ago , also i play much more intense games then mine craft no issues
#916 [18:42] * IceNereus [webchat@173-17-6-246.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#917 [18:44] <mattym> Caleb, If it does not show your ingame name on account.mojang.com/me and only shows demo play, then its not the correct account info.
#918 [18:44] <Dante_Dravon> mattym i did look into my drivers but my " AMD radeon HD 7900 serises" card isnt on this list https://www.amd.com/en/support
#919 [18:44] <Dante_Dravon> and their driver detector program came back saying no drivers supported
#920 [18:44] <mattym> Dante_Dravon, Automated checkers are horrible.
#921 [18:45] <mattym> Dante_Dravon, Grab the 1st option listed under Windows 10 - 64Bit from this page https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-7000-series/amd-radeon-hd-7950
#922 [18:45] <Caleb> It doesnt show demo play it only shows my gift codes it says nothing about playing at all
#923 [18:46] <mattym> Caleb, The launcher only shows the demo options.
#924 [18:46] <Dante_Dravon> mattym thank you , do i just run the EXE and it will do its thing for the driver install?
#925 [18:46] <mattym> Dante_Dravon, Yes it should run through the whole process on its own.
#926 [18:47] <Caleb> Yes, like i said tho its logged into my account with the in game name you get to make when you purchase Minecraft
#927 [18:47] <mattym> Dante_Dravon, You may just have to say yes or make a selection at some points.
#928 [18:47] <Dante_Dravon> ok
#929 [18:47] <mattym> Caleb, Are you sure it shows a username and not email in the upper right on the launcher?
#930 [18:48] <Caleb> It does show the email but where you click Play, it shows my in game name and tells me i can only play the demo
#931 [18:48] <mattym> Caleb, Are you using the regular launcher?
#932 [18:49] <Caleb> Yes, the one you get from Minecraft.Net
#933 [18:49] <mattym> Caleb, The only was a name would end up on the play/demo button is if you had a launcher profile named that.
#934 [18:50] <Dante_Dravon> mattym i ran the EXE it did some stuff , filled a progress bar then disapeared.....that it then?
#935 [18:50] <mattym> Dante_Dravon, No
#936 [18:50] <mattym> Dante_Dravon, Its probably still working on something.
#937 [18:50] <mattym> Dante_Dravon, It will say when its done.
#938 [18:50] <Caleb> Not on it under it like buy the 1.14.1- PvPAcE
#939 [18:50] <Caleb> by*
#940 [18:50] <Caleb> Thats what it tells me under play demo
#941 [18:50] <mattym> Caleb, Yeah, thats just a launcher profile.
#942 [18:50] <Dante_Dravon> mattym dosent seem like its doing anything eles? if it is i can see no evidence of it doing soemthin
#943 [18:50] * oof [webchat@047-050-222-074.biz.spectrum.com] has joined #minecrafthelp
#944 [18:51] <mattym> Dante_Dravon, It may take it some time, that is an older PC. Its not done till it gives you a message saying so.
#945 [18:51] * Graff [webchat@c-69-141-89-71.hsd1.nj.comcast.net] has joined #minecrafthelp
#946 [18:51] <Caleb> No, thats my name i specifically choose when i bought minecraft
#947 [18:51] <Dante_Dravon> ok
#948 [18:52] <Caleb> You cant choose your name unless you spend the 17$ to buy minecraft
#949 [18:52] <Dante_Dravon> mattym ill let it cook for a bit will it say anything in task manager to show its still trying to do something
#950 [18:52] <Graff> can someone help me with the cannot connect to server when i login on the launcher?
#951 [18:52] <mattym> Caleb, And you can easily have had a launcher profile with that name as well. If it shows an email in the upper right, then the account is a Mojang account without a game license.
#952 [18:53] <Graff> can anyone help me?
#953 [18:53] <mattym> Dante_Dravon, It sounds like you described it going from the file extraction progress bar, next thing to open should be the actuall installer.
#954 [18:53] <Caleb> Thats the problem when i came back from now playing i was logged out, and had to reset my password to my account
#955 [18:53] <mattym> Dante_Dravon, They are different processes, so it may not show up in task manager if its between the two steps.
#956 [18:53] <Dante_Dravon> mattym ugg where is that i didnt see where it dropped the files
#957 [18:53] <Caleb> Now i cant play multiplayer anymore, this is the same account i used to play on
#958 [18:53] <mattym> Dante_Dravon, It does it on its on, usually drops them in a temp directory.
#959 [18:54] <Dante_Dravon> uhhhhhhhh
#960 [18:54] <Dante_Dravon> that means?....sorry not savy in pcs at this level
#961 [18:54] <mattym> Caleb, Lets see if there is a bad login/auth token.
#962 [18:54] <Graff> i am in need on assistance my fellow gamers
#963 [18:54] <mattym> ??> Caleb win/reinst
#964 [18:54] <Absol> Caleb: You may need to reinstall the locally installed files that Minecraft puts into place.
#965 [18:54] <Absol> Caleb: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#966 [18:54] <mattym> ??> Graff tools/hjt
#967 [18:54] <Absol> Graff: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#968 [18:54] <Absol> Graff: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#969 [18:55] <mattym> Dante_Dravon, Its not important.
#970 [18:55] <mattym> Dante_Dravon, It should just pick up the install. if it doesn't. You may need to restart the PC, then attempt the install again before doing anything else.
#971 [18:55] <Dante_Dravon> mattym ok i found a AMD folder with a " bin64" "config" "images" "packages" folders " and setup application
#972 [18:56] <Caleb> i dont have .minecraft directory only just .minecraft
#973 [18:56] <Dante_Dravon> mattym yea did the progress bar then nothin
#974 [18:56] <mattym> Caleb, Directory means folder.
#975 [18:56] <mattym> Dante_Dravon, Give it a restart then try the installer again.
#976 [18:56] <Dante_Dravon> ok
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#978 [18:57] <Caleb> Oh okay, so delete everything except saves?
#979 [18:57] <mattym> Caleb, Yes
#980 [18:57] <Caleb> Now what do i do just reload minecraft
#981 [18:57] <mattym> Caleb, Yes
#982 [18:58] * oof [webchat@047-050-222-074.biz.spectrum.com] has quit. (Quit: webchat.esper.net)
#983 [18:58] <Graff> matty i dm'd you the paste
#984 [18:58] <mattym> Graff, Send it here.
#985 [18:59] <Graff> https://paste.ubuntu.com/p/WBMSpxSYXr/
#986 [18:59] <mattym> ??> Graff info/mcleaks
#987 [18:59] <Absol> Graff: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#988 [18:59] <Absol> Graff: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#989 [18:59] <mattym> ??> Graff win/hosts/edit
#990 [18:59] <Absol> Graff: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#991 [18:59] <Absol> Graff: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#992 [19:01] <Graff> absol what do i do with the session server and auth server?
#993 [19:01] <Graff> when im in notpad
#994 [19:01] <Graff> notepad*
#995 [19:03] <Graff> nvm i got it thank you <3
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#999 [19:05] <Caleb> Still showing demo is there anyway i could get my email from my in game name
#1000 [19:05] <IceNereus> I recovered my account, thanks again
#1001 [19:05] <mattym> Caleb, Not directly, but try the following.
#1002 [19:05] <IceNereus> i was using the wrong email ;d i had my login correct the whole time. i was off by one number
#1003 [19:05] <mattym> ??> Caleb account/forgot-email
#1004 [19:05] <Absol> Caleb: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1005 [19:06] <Caleb> What if i used a mojang account instead of a minecraft account
#1006 [19:07] <mattym> Caleb, That will only work with a Mojang account.
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#1008 [19:08] <Caleb> When i do the only possible emails it could have been none give me a response back\
#1009 [19:09] <mattym> Caleb, How long ago did you buy it?
#1010 [19:10] <Caleb> Roughly 3 ish years ago.
#1011 [19:10] * MiltonT8 [webchat@pool-98-114-176-173.phlapa.fios.verizon.net] has joined #minecrafthelp
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#1013 [19:12] <MiltonT8> Im playing in the latest version and for some reason i see some blue lights in between every blocks, im using the regular textture pack, FOV doesnt seem to affect it, resolution doesnt seem to affect it
#1014 [19:12] <mattym> Caleb, Have you checked those email accounts for the account creation confirmation, or any other correspondence from Mojang.
#1015 [19:13] <mattym> MiltonT8, Try slowly adjusting the mipmap settings.
#1016 [19:14] <Caleb> Most likely all that arent recent have been deleted. Thats why i was wondering if i could find out my email from my in game name.
#1017 [19:14] <MiltonT8> Matty, what setting should i use? the mipmap is currently at 4
#1018 [19:15] <Dante_Dravon> mattym just tried a restart and re-install with same result....opened the exe. flicked install it did some progress bar ...then disapreaded without a trace
#1019 [19:15] <mattym> MiltonT8, Like I said, slowly adjust it. Move it down 1 segment, then check, then repeat through all the settings to see if it improves.
#1020 [19:16] <mattym> Dante_Dravon, Did you happen to see if the progress was just the file extraction, or was it a progress bar in an AMD window.
#1021 [19:16] <Dante_Dravon> file extraction ? like unzipping? mattym
#1022 [19:16] <MiltonT8> matty, i turned that setting off and it fixed, it, thanks
#1023 [19:17] <MiltonT8> also what is biome blend, it doesnt seem to do anything
#1024 [19:17] <mattym> Dante_Dravon, Yeah, if my memory is correct, that would look like the standard green bar on beige background, as opposed to a light gray bar on a dark grey backgound with a red boarder (the AMD install screen)
#1025 [19:18] <mattym> MiltonT8, It adjusts how the grass color gradient (part of a resource/texture pack)works when going between biomes
#1026 [19:18] <Dante_Dravon> light grey bar grey backround
#1027 [19:19] <Dante_Dravon> light grey bar grey backround mattym
#1028 [19:19] <mattym> Dante_Dravon, And it never showed up with a message saying the driver install was complete? Or even an error?
#1029 [19:19] <Dante_Dravon> mattym nothin just finsihed its bar and poofed into nothing
#1030 [19:20] <mattym> Dante_Dravon, Ok lets see if it actually did anything with a new dxdiag report.
#1031 [19:20] <mattym> ??> Dante_Dravon win/dxdiag
#1032 [19:20] <Absol> Dante_Dravon: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1035 [19:21] <Dante_Dravon> mattym Absol https://paste.ubuntu.com/p/388fQYShgs/
#1036 [19:21] <Dante_Dravon> i looked in devie manager dont seem like it did anything
#1037 [19:21] <mattym> Dante_Dravon, FYI Absol is just a bot, you can stop addressing it directly
#1038 [19:22] <mattym> Dante_Dravon, Yeah the dxdiag is still showing the old version as well.
#1039 [19:22] <Dante_Dravon> oh he is lmao oops
#1040 [19:23] <mattym> Dante_Dravon, Thats odd that the installer just stops without giving you and details.
#1041 [19:23] * holly [webchat@fctnnbsc38w-47-55-89-45.dhcp-dynamic.fibreop.nb.bellaliant.net] has joined #minecrafthelp
#1042 [19:23] <Dante_Dravon> mattym yes it is , it like waits to disapear once it completed but then never dose anything
#1043 [19:23] <holly> hello, i was in earlier and i have noticed when i am using a texture pack - the horses go back to how they were not loading
#1044 [19:24] <mattym> holly, Then its likely an issue with that pack.
#1045 [19:24] <holly> even if it is multiple?
#1046 [19:24] <Dante_Dravon> mattym i see in my device manager i can select a file from my pc and apply to driver it seems can that work?
#1047 [19:24] <mattym> holly, Have you checked to make sure they are completely updated for compatibility with the newest version of the game.
#1048 [19:25] <holly> yes
#1049 [19:25] <holly> they do work for other people as well and they do not have the issue
#1050 [19:25] <mattym> holly, You may want to try redownloading the texture packs.
#1051 [19:25] <mattym> Dante_Dravon, What does your computer identify the AMD graphics card as in device manager?
#1052 [19:26] <Dante_Dravon> yes
#1053 [19:26] <mattym> Dante_Dravon, I mean, what specific model does it see it as?
#1054 [19:26] <holly> even if i just downloaded it?
#1055 [19:26] <Dante_Dravon> mattym "display adapter > AMD radeon HD 7900 series"
#1056 [19:27] <holly> it happens with multiple packs and multiple versions of mc
#1057 [19:27] <mattym> holly, Not sure what to tell you. We cant really troubleshoot issues with 3rd party stuff here.
#1058 [19:28] <mattym> Dante_Dravon, You can try updating it via the device manager. Its been a while since ive done it that way, but you should just be able to point it to the folder the installer extracted it all to.
#1059 [19:28] <mattym> Dante_Dravon, However if it wants you to pick a specific file, I am not sure which one is needed to start it that way.
#1060 [19:29] <Dante_Dravon> mattym ooof ok and google isnt helping i cannot figure out what that installer did
#1061 [19:31] <mattym> Dante_Dravon, With your error version number usually does not matter. But can you try getting the error/crash log from 1.1.4.1
#1062 [19:31] <Dante_Dravon> mattym minecraft 1.14?
#1063 [19:32] <mattym> Dante_Dravon, 1.14.1
#1064 [19:32] <Dante_Dravon> mattym ok lemme get those
#1065 [19:32] <holly> i just tried another texture pack and it works lol
#1066 [19:33] <holly> thank you though
#1067 [19:33] * Sedona [webchat@99-73-182-178.lightspeed.fyvlar.sbcglobal.net] has joined #minecrafthelp
#1068 [19:34] <Sedona> Hello, I was wondering how I could be able to change the email on my Mojang account because it is on an email that I don't have access to anymore, and need to change the password.
#1069 [19:35] <mattym> Sedona, If you dont have access to the current one, you will need to contact Mojang support.
#1070 [19:35] <mattym> ??> Sedona account/send-email
#1071 [19:35] <Absol> Sedona: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1072 [19:35] <Absol> Sedona: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1073 [19:36] <Dante_Dravon> mattym 1.14.1 crash report https://paste.ubuntu.com/p/TnFmrKYbpY/
#1074 [19:36] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#1075 [19:36] <Sedona> Absol, What if i no longer have the transaction ID?
#1076 [19:37] <mattym> ??> Sedona accout/trans-id
#1077 [19:37] <mattym> ??> Sedona account/trans-id
#1078 [19:37] <Absol> Sedona: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1079 [19:38] <mattym> Dante_Dravon, Yeah same error as expected
#1080 [19:39] <Dante_Dravon> mattym whats that mean? im fudged?
#1081 [19:39] <Dante_Dravon> mattym im just curious why no other games have issues but this dose suddenly with the graphics
#1082 [19:42] * AuBot [~Bot@172-124-66-76.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#1083 [19:42] <mattym> Dante_Dravon, Minecraft does not use the same graphics libraries as most other games.
#1084 [19:44] <mattym> Dante_Dravon, I am still reading through some old instances of this case to see if there are any other possible causes.
#1085 [19:44] <Dante_Dravon> mattym much appreciated
#1086 [19:44] * Niyukiii [webchat@187.108.214.154] has joined #minecrafthelp
#1087 [19:44] <Niyukiii> hello
#1088 [19:45] <Niyukiii> is there a way to refund original minecraft? I bought it thinking the realms were free but they were not
#1089 [19:46] <mattym> Dante_Dravon, Your hardware may just be old enough for this to apply, do you happen to have "AMD Gaming Evolved" or Raptr installed? They would have come bundled with the older AMD drivers in the past.
#1090 [19:46] <mattym> ??> Niyukiii account/refund
#1091 [19:46] <Absol> Niyukiii: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1092 [19:47] <Niyukiii> thanks
#1093 [19:47] <Dante_Dravon> mattym how would i check ?
#1094 [19:47] <mattym> Dante_Dravon, Normally they would show up in the error log, but I didnt see them. I guess just check in your installed programs.
#1095 [19:48] <mattym> Dante_Dravon, In other words, go to Control Panel, then Programs and Features, and sort through the list there.
#1096 [19:49] * Niyukiii [webchat@187.108.214.154] has quit. (Client Quit)
#1097 [19:49] <Dante_Dravon> mattym ok 1 sec lemme look
#1098 [19:51] <Dante_Dravon> mattym nothing by those names onlything i see related is some AMD setting and soemething called AMD catlyst manager
#1099 [19:51] <mattym> Dante_Dravon, Yeah those are core driver components, not the ones related to that issue.
#1100 [19:52] <mattym> Dante_Dravon, Besides Discord, do you happen to know if you have anything else that would be trying to run an ingame overlay?
#1101 [19:52] <mattym> Dante_Dravon, Or are you using any screen recording software?
#1102 [19:53] <Dante_Dravon> mattym maybe twich thats usally close though
#1103 [19:54] <Dante_Dravon> mattym twitch
#1104 [19:54] <mattym> Dante_Dravon, Yeah we have also never seen any issues with that directly, unless they have added something.
#1105 [19:55] <Dante_Dravon> mattym wait cant twitch launch java minecraft?
#1106 [19:55] * Pobega [webchat@rrcs-208-105-51-90.nyc.biz.rr.com] has joined #minecrafthelp
#1107 [19:55] <mattym> Dante_Dravon, And earlier, do you recall if the discord overlay was already off, or did you have to turn it off?
#1108 [19:55] <Dante_Dravon> mattym i turned it off
#1109 [19:55] <mattym> Dante_Dravon, Ok lets see if this changes anything.
#1110 [19:55] <mattym> ??> Dante_Dravon win/reinst
#1111 [19:55] <Absol> Dante_Dravon: You may need to reinstall the locally installed files that Minecraft puts into place.
#1112 [19:55] <Absol> Dante_Dravon: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1113 [19:56] <Pobega> Hi, I think I'm having the "Multiple accounts on one email address" migration issue. Is there any way I can solve this myself? For reference, my profile looks like this: https://imgur.com/633zmt8
#1114 [19:57] <Dante_Dravon> mattym what?
#1115 [19:57] <mattym> Pobega, Yeah, thats not supposed to even happen.
#1116 [19:57] <mattym> Pobega, You will need Mojang to sort that out.
#1117 [19:57] <mattym> ??> Pobega account/send-email
#1118 [19:57] <Absol> Pobega: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1119 [19:57] <Absol> Pobega: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1120 [19:57] <mattym> Dante_Dravon, The instructions Absol wrote.
#1121 [19:57] <Pobega> mattym Yeah that's what I figured. That sucks, I emailed them but I guess I'll have to wait a few weeks for the resolution
#1122 [19:58] <Dante_Dravon> mattym i already tried removing all files a while ago
#1123 [19:58] <mattym> Dante_Dravon, After the discord change?
#1124 [19:58] <Dante_Dravon> mattym i dont rememver but ill try why not saves folder?
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#1126 [19:59] <mattym> Dante_Dravon, Cause those are your worlds, and cannot be recovered if you delete them.
#1127 [19:59] <Dante_Dravon> mattym oh i dont care , all crap test world lol i dont play single player
#1128 [19:59] * dal [webchat@c-73-96-75-230.hsd1.or.comcast.net] has joined #minecrafthelp
#1129 [20:00] <dal> does anyone know what error code 9 is?
#1130 [20:00] * PrinB [webchat@cpe-74-139-66-237.kya.res.rr.com] has joined #minecrafthelp
#1131 [20:01] <dal> i'm on ubuntu (linux), and everytime I try to start 1.14.1 it crashes to desktop before it loads in, with error code 9 as the reasoning.
#1132 [20:01] <mattym> ??> dal launcher/log
#1133 [20:01] <Absol> dal: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1134 [20:01] <PrinB> A friend is attempting to purchase a minecraft code for me, but the redirect sends them to the amazon page to purchase it which says they're unavailable.
#1135 [20:01] <mattym> PrinB, Is your friend in the US?
#1136 [20:01] <PrinB> Yes
#1137 [20:01] <Dante_Dravon> mattym nope still crashes crash report > https://paste.ubuntu.com/p/ck6HzXjYp8/
#1138 [20:02] * lucsvieirabr [webchat@177-22-30-145.milenium.net.br] has joined #minecrafthelp
#1139 [20:02] <lucsvieirabr> hello
#1140 [20:02] <mattym> PrinB, Then currently I believe the only option would be for them to buy a physical gift card.
#1141 [20:02] <PrinB> Okay, thanks
#1142 [20:02] <lucsvieirabr> https://paste.ubuntu.com/p/29jQZJNTTr/ pixel format dont aceleraded..... help me pls
#1143 [20:02] * dal [webchat@c-73-96-75-230.hsd1.or.comcast.net] has quit. (Client Quit)
#1144 [20:02] <PrinB> i guess we'll wait until you can get it on amazon
#1145 [20:03] * PrinB [webchat@cpe-74-139-66-237.kya.res.rr.com] has quit. (Client Quit)
#1146 [20:03] <mattym> Dante_Dravon, Ok, having exhausted all the other causes, we may as well try a specific malware scan.
#1147 [20:03] <mattym> ??> Dante_Dravon av/adwcleaner
#1148 [20:03] <Absol> Dante_Dravon: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1149 [20:03] <Absol> Dante_Dravon: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1150 [20:03] <mattym> lucsvieirabr, That computer is too old and does not meet the minimum requirements for the game.
#1151 [20:03] <lucsvieirabr> really
#1152 [20:03] * da [webchat@c-73-96-75-230.hsd1.or.comcast.net] has joined #minecrafthelp
#1153 [20:03] <lucsvieirabr> ok thanks
#1154 [20:04] * lucsvieirabr [webchat@177-22-30-145.milenium.net.br] has quit. (Client Quit)
#1155 [20:04] <mattym> Dante_Dravon, Just in case it does find something (that didnt show up in the HJT log) when you restart, let it show you the log output from ADWcleaner
#1156 [20:07] * da [webchat@c-73-96-75-230.hsd1.or.comcast.net] has quit. (Client Quit)
#1157 [20:08] <Dante_Dravon> mattym https://paste.ubuntu.com/p/9FbhShhh2N/
#1158 [20:09] <Dante_Dravon> thats the log i have nor cleaned it out yet
#1159 [20:09] <mattym> Dante_Dravon, It should pop up with the option to see it again once you have cleaned and restarted.
#1160 [20:09] <Dante_Dravon> mattym pl
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#1163 [20:14] <Dante_Dravon> mattym https://paste.ubuntu.com/p/nQ8HnPq23N/
#1164 [20:15] <mattym> Dante_Dravon, Yeah, nothing actually problematic there.
#1165 [20:16] <mattym> Dante_Dravon, Right click on the minecraft launcher shortcut, then select properties.
#1166 [20:16] <Dante_Dravon> mattym didnt think so im usually pretty good at staying off bad sites
#1167 [20:16] <Dante_Dravon> mattym ok
#1168 [20:16] <mattym> Dante_Dravon, Once the properties window is open, click on the Compatibility tab. Is everything there unchecked?
#1169 [20:17] <Dante_Dravon> mattym yes everything is unchecked
#1170 [20:18] <Dante_Dravon> mattym so freaking werid nothing seesm to be wrong but wont load maybe a java issue...bot sure thank you so much for all your time but ive gotta do some family shit ill be back later if you still here thanks!
#1171 [20:18] <Absol> Dante_Dravon: Please keep it civil
#1172 [20:18] <mattym> Dante_Dravon, Yeah, I think we can safely rule out everything I have ever seen contribute to that issue. It would be nice to be able to rule a driver issue out, but for some reason your computer is giving you trouble with that.
#1173 [20:19] <Dante_Dravon> mattym ill have my bro look at driver later he is better then i cam i just wanna play MC lol
#1174 [20:19] <mattym> Dante_Dravon, The only way it would be a Java issue is if the install got corrupted.
#1175 [20:19] <Dante_Dravon> thanks for all your time
#1176 [20:23] * dal [webchat@c-73-96-75-230.hsd1.or.comcast.net] has joined #minecrafthelp
#1177 [20:23] <dal> okay I restarted just because it wouldnt show the logs and it loaded all the way into the game but crashed after a few moments.
#1178 [20:24] <dal> https://paste.ubuntu.com/p/2tjgBhqCNr/
#1179 [20:25] <mattym> dal, Darn, was hoping that would have more details.
#1180 [20:25] <mattym> ??> dal launcher/crash-log
#1181 [20:25] <Absol> dal: We need to see your crash log, which is created after a crash.
#1182 [20:25] <Absol> dal: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1183 [20:25] <dal> yeah that's all it has every time
#1184 [20:25] * Bibielife [webchat@c-73-145-33-199.hsd1.mi.comcast.net] has joined #minecrafthelp
#1185 [20:26] <Bibielife> hello hello any helpers?
#1186 [20:27] <Lurks> Bibielife there are a few
#1187 [20:30] <Bibielife> i could use some help concerning my email lol
#1188 [20:32] <Lurks> Bibielife mostly need mojang to fix that lol, what's the issue?
#1189 [20:36] <Bibielife> well i dont remember what email i used, but when i originally tried to fix the problem and get my account back i didnt know my username either because i had changed it a long time ago, but i have it now and i want to get my account back but i dont know what email i switched it to, so i just need help figuring out what account its linked to
#1190 [20:36] <Bibielife> i emailed mojang support but i havent gotten a response
#1191 [20:37] <mattym> ??> Bibielife account/forgot-email
#1192 [20:37] <Absol> Bibielife: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1193 [20:39] <Bibielife> im pretty sure i have already tried that, none of my emails are getting an email so thats why i decided to see if i can find out what one is linked to it
#1194 [20:39] <mattym> Bibielife, You will need to wait on Mojangs reply then.
#1195 [20:39] <Bibielife> ok, thanks
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#1197 [20:49] * xo545 [webchat@99-120-226-128.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#1198 [20:49] <xo545> Hello
#1199 [20:49] <xo545> Can anyone help me recover my account
#1200 [20:49] <mattym> xo545, What issue have you run into doing so?
#1201 [20:50] <xo545> I bought minecraft a long time ago, Lost the orginal email i bought it on
#1202 [20:50] <mattym> ??> xo545 account/send-email
#1203 [20:50] <Absol> xo545: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1204 [20:50] <Absol> xo545: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1205 [20:50] <xo545> can't login into my new email, I think i tranfered it over to a new email but I cant login into minecraft account at all
#1206 [20:51] <xo545> just want to play on the username xo545, i know i own the game
#1207 [21:18] * Sliferodoom [webchat@c-73-181-146-200.hsd1.wa.comcast.net] has joined #minecrafthelp
#1208 [21:18] <Sliferodoom> hello?
#1209 [21:21] * sambtg_ [webchat@104-218-71-1.dynamic.allophone.net] has joined #minecrafthelp
#1210 [21:21] <Sliferodoom> Ok well I don't know if anyone will see this but worth a shot: I bought my account over 7 years ago under the username Sliferodoom and it SHOULD be affiliated with the email connerhansford@gmail.com but when i try to migrate to a mojang account using this info it says that my account was already migrated to a mojang account, and when I sign in on m
#1211 [21:21] <Sliferodoom> ojang under connerhansford@gmail.com it says that I don't own minecraft so I don't even know what mojang account my account is under or if it was stolen
#1212 [21:21] <sambtg_> my minecraft wont load because of java
#1213 [21:23] <sambtg_> java platform is not responding
#1214 [21:23] <sambtg_> please talk to me anyone
#1215 [21:23] <sambtg_> minecraft is shit
#1216 [21:23] <Absol> sambtg_: Please keep it civil
#1217 [21:23] <sambtg_> please answer my question
#1218 [21:24] <Sliferodoom> @Absol are you a bot or a person lol
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#1220 [21:24] <Sliferodoom> imma test it
#1221 [21:24] <Sliferodoom> shit
#1222 [21:24] <Absol> Sliferodoom: Please keep it civil
#1223 [21:24] <Sliferodoom> yep bot
#1224 [21:34] * brethon77 [webchat@75-182-193-190.cab.prima.net.ar] has joined #minecrafthelp
#1225 [21:34] <brethon77> hi
#1226 [21:35] <brethon77> i have a problem
#1227 [21:35] * Zarpin [webchat@dynamic-24-42-175-19.knology.net] has joined #minecrafthelp
#1228 [21:36] <brethon77> hey
#1229 [21:37] <Zarpin> My minecraft crashes when I hit play, I do not have bytefence, it says "failed to download file fastutil-8,2,1.jar". Help
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#1232 [21:44] * Peter_83 [webchat@111-82-98-9.emome-ip.hinet.net] has joined #minecrafthelp
#1233 [21:45] <Peter_83> Fail to create child loop
#1234 [21:45] <Peter_83> event
#1235 [21:45] <Peter_83> can anyone help me?
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#1237 [21:46] * Leo [webchat@75-172-47-146.tukw.qwest.net] has joined #minecrafthelp
#1238 [21:47] * Leo is now known as Guest77974
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#1240 [21:48] * leo4277 [webchat@75-172-47-146.tukw.qwest.net] has joined #minecrafthelp
#1241 [21:48] <leo4277> i meant to buy the windows 10 edition not java
#1242 [21:49] <leo4277> ??
#1243 [21:49] * PandaGamerOG [webchat@45-25-151-153.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#1244 [21:49] <Lurks> ??> leo4277 account/refund
#1245 [21:49] <Absol> leo4277: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1246 [21:49] <leo4277> ya
#1247 [21:50] <leo4277> it said to come here
#1248 [21:51] <PandaGamerOG> My account won’t let me change my username even if the name is available, it says the name is taken. This started happening after I was entering a lot of names and switching back and forth. What could I do to change my name? (Have not changed my name in the last 30 days)
#1249 [21:51] <Lurks> leo4277 that's odd, we aren't mojang support to do anything about it
#1250 [21:52] <leo4277> lol
#1251 [21:53] <Lurks> PandaGamerOG could have a look on namemc.com to see if it's really taken, i guess
#1252 [21:53] * leo4277 [webchat@75-172-47-146.tukw.qwest.net] has quit. (Quit: webchat.esper.net)
#1253 [21:53] <PandaGamerOG> what about if it says it’s available
#1254 [21:55] <Lurks> PandaGamerOG should be able to take it
#1255 [21:55] <PandaGamerOG> ok ty
#1256 [21:55] <PandaGamerOG> ok ty
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#1266 [22:39] * Buddy9 [webchat@136.186.248.241] has joined #minecrafthelp
#1267 [22:40] <Buddy9> Hi there, the following pop up message comes up for me: Failed to download file. ar_sa.json
#1268 [22:40] <Buddy9> what do I do?
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