#1 [00:05] * macjavawontwork [webchat@ip70-180-187-207.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#2 [00:32] * cj [webchat@24-205-159-2.dhcp.whtr.ca.charter.com] has joined #minecrafthelp
#3 [00:33] <cj> help i got this error when launching minecraft
#4 [00:34] * cj [webchat@24-205-159-2.dhcp.whtr.ca.charter.com] has quit. (Client Quit)
#5 [00:43] * anon [webchat@unknown-client.static.huge-dns.com] has joined #minecrafthelp
#6 [00:45] <anon> yo! currently experiencing trouble loggin into minecraft java edition on both the the minecraft website and on the actual application
#7 [00:45] <anon> keep getting the error message "Could not connect to server" , and on the website the login doesn't load at all nor give me a message, but on the application I get the error message
#8 [00:46] <anon> could it be a problem with my computer/internet or just the minecraft application itself?
#9 [00:51] * greentoy56 [webchat@d204-191-146-176.abhsia.telus.net] has joined #minecrafthelp
#10 [00:51] <greentoy56> hello?
#11 [00:52] * greentoy56 [webchat@d204-191-146-176.abhsia.telus.net] has quit. (Client Quit)
#12 [00:59] * xo545 [webchat@99-120-226-128.lightspeed.livnmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#13 [01:03] <mattym> anon, Did you ever get that HJT report we asked for?
#14 [01:22] * arghya [webchat@59-153-103-172.dotinternetbd.com] has joined #minecrafthelp
#15 [01:23] <arghya> there is a crash every time the last installation process
#16 [01:24] * Darrel [webchat@120.29.117.151] has joined #minecrafthelp
#17 [01:25] <arghya> it says The game crashed whilst initializing game
#18 [01:28] * arghya [webchat@59-153-103-172.dotinternetbd.com] has quit. (Quit: webchat.esper.net)
#19 [01:52] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#20 [02:37] * Paul [webchat@ool-45788290.dyn.optonline.net] has joined #minecrafthelp
#21 [02:37] * zan [webchat@95.37.129.180.unknown.m1.com.sg] has joined #minecrafthelp
#22 [02:37] <zan> just a question
#23 [02:38] <zan> how long does it take for mojang support staff to reply to my reply email
#24 [02:38] <Paul> Is there anyway to migrate my legacy account if i do not know the email it was created with?
#25 [02:43] <mattym> Paul, You would need to contact Mojang support to do so.
#26 [02:43] <mattym> ??> Paul account/send-email
#27 [02:43] <Absol> Paul: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#28 [02:43] <Absol> Paul: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#29 [02:43] <mattym> zan, See the last link Absol gave the previous user.
#30 [02:44] <Paul> I do not have my transaction id, will this be an issue?
#31 [02:44] <mattym> ??> Paul account/trans-id
#32 [02:44] <Absol> Paul: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#33 [02:48] <zan> im soorry but i cant see it
#34 [02:48] <zan> and the already replied to my support ticket
#35 [02:49] <zan> its just they are taking very long to reply to my reply
#36 [02:49] <mattym> zan, When did you send the reply?
#37 [02:50] * PlayGaming12 [webchat@pa49-184-232-204.pa.vic.optusnet.com.au] has joined #minecrafthelp
#38 [02:50] <PlayGaming12> I can't seem to download minecraft 1.14.1
#39 [02:51] <mattym> PlayGaming12, What happens when you try?
#40 [02:51] <zan> i sent the reply 2 days agi
#41 [02:51] <PlayGaming12> it says that this bridge filke can't be downl;oaded
#42 [02:51] <PlayGaming12> file*
#43 [02:52] <mattym> zan, What did they say in their first reply to you (not including any personal info).
#44 [02:52] <mattym> ??> PlayGaming12 error/download
#45 [02:52] <Absol> PlayGaming12: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#46 [02:52] * Paul [webchat@ool-45788290.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#47 [02:52] <PlayGaming12> it is an error download
#48 [02:52] <PlayGaming12> it says that one file is unresponsive
#49 [02:53] <zan> they asked me to send them the picture i sent again as it was not clear
#50 [02:53] <zan> which is true since my camera sucks
#51 [02:53] <mattym> zan, Picture of?
#52 [02:53] <PlayGaming12> oh wait its working now. I just kept trying to download it
#53 [02:53] <zan> my gift card
#54 [02:54] <mattym> zan, I am unsure how long it will take for that reply.
#55 [02:54] * PlayGaming12 [webchat@pa49-184-232-204.pa.vic.optusnet.com.au] has quit. (Client Quit)
#56 [02:54] <zan> they sent a second reply already
#57 [02:54] <zan> but its been two days since the 2nd reply
#58 [03:02] <zan> anyone esle knows?
#59 [03:29] * Kamarov [webchat@cpc72337-sotn15-2-0-cust210.15-1.cable.virginm.net] has joined #minecrafthelp
#60 [03:30] <Kamarov> Hi, i tried to login again to my old mojang account, i Cant remember my password so Im clicking the option to resent a link to my email, but nothing is happening?! i get no emai, not on spam folders or anything
#61 [04:22] * sgthartman121 [webchat@93-42-192-238.ip88.fastwebnet.it] has joined #minecrafthelp
#62 [04:22] <sgthartman121> Hy, i lost my old minecraft credentials i don't know how to retrieve them
#63 [05:37] * jinger [webchat@41.107.206.165] has joined #minecrafthelp
#64 [05:37] <jinger> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#65 [05:37] <jinger> plzz what to do??
#66 [06:18] * Devansh [webchat@61.0.32.6] has joined #minecrafthelp
#67 [06:18] <Devansh> Hello
#68 [06:19] * Devansh [webchat@61.0.32.6] has quit. (Client Quit)
#69 [06:24] * DK5 [webchat@61.0.32.6] has joined #minecrafthelp
#70 [06:25] <DK5> Hello, I registered for the MC Earth Beta, got the email and also got my free skin. But how do I access the game?
#71 [06:31] * Nur_Noch_Gucci [webchat@i577BC439.versanet.de] has joined #minecrafthelp
#72 [06:32] <Nur_Noch_Gucci> I Need help I can not request my Questions
#73 [06:32] * venkat [webchat@106.215.24.59] has joined #minecrafthelp
#74 [06:32] <venkat> hello
#75 [06:33] <venkat> my hard disc was corrupted and replaced with a new one. How to get the minecraft game again?
#76 [06:35] <venkat> How to get the duplicate copy of minecraft?
#77 [06:36] * hi [webchat@mobile-access-bcee0e-148.dhcp.inet.fi] has joined #minecrafthelp
#78 [06:38] <hi> I have issues with migrating my account. I don't remember the password and the email i used to make the account can't be accessed.
#79 [06:39] * hi [webchat@mobile-access-bcee0e-148.dhcp.inet.fi] has quit. (Client Quit)
#80 [06:39] <venkat> How to get the duplicate copy of minecraft?
#81 [06:41] <Nur_Noch_Gucci> #minecrafthelp I Need help at the reset of my Questions , it does not work.
#82 [06:44] * Nur_Noch_Gucci1 [webchat@i577BC439.versanet.de] has joined #minecrafthelp
#83 [06:44] <Nur_Noch_Gucci1> #minecrafthelp I Need help at reset my Questions , it does not workt
#84 [06:48] * Nur_Noch_Gucci [webchat@i577BC439.versanet.de] has quit. (Quit: webchat.esper.net)
#85 [06:48] * Nur_Noch_Gucci1 [webchat@i577BC439.versanet.de] has quit. (Client Quit)
#86 [07:48] * JSeph3112 [webchat@dynamic-adsl-78-15-0-92.clienti.tiscali.it] has joined #minecrafthelp
#87 [07:49] <JSeph3112> salve
#88 [07:50] * JSeph3112 [webchat@dynamic-adsl-78-15-0-92.clienti.tiscali.it] has quit. (Client Quit)
#89 [07:51] * JSeph3112 [webchat@dynamic-adsl-78-15-0-92.clienti.tiscali.it] has joined #minecrafthelp
#90 [07:52] <JSeph3112> hi
#91 [07:54] <Greymagic27> JSeph3112, Hey. How can we help?
#92 [07:55] <JSeph3112> you speak italian?
#93 [07:55] <Greymagic27> JSeph3112, This is english only support. I can link you to a translator though if it will help?
#94 [07:56] <JSeph3112> ok
#95 [07:56] <Greymagic27> https://translate.google.co.uk/
#96 [07:57] <JSeph3112> I have a problem with the minecraft account
#97 [07:57] <Greymagic27> What sort of problem?
#98 [07:58] <JSeph3112> I deleted the gmail account with which I registered the account
#99 [07:58] <Greymagic27> JSeph3112, Have you emailed mojang about getting your account email changed to your new one?
#100 [07:58] <JSeph3112> yes
#101 [07:59] <Greymagic27> JSeph3112, Great. You'll need to wait for a reply now
#102 [07:59] <Greymagic27> ??> JSeph3112 account/send-email/wait-time
#103 [07:59] <Absol> JSeph3112: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#104 [07:59] <JSeph3112> how long does it take?
#105 [08:00] <Greymagic27> JSeph3112, See what Absol said above :)
#106 [08:00] <JSeph3112> ok
#107 [08:01] <JSeph3112> in a few words I would like to change the email, but since I forgot the security questions I can no longer retrieve them since the gmail account has been deleted
#108 [08:03] <GreyVulpine> JSeph3112 - We cannot help with that here, as we are not Mojang. As you've already contacted Mojang Support, you'll simply need to wait for them to respond and help you with your account issue.
#109 [08:04] <JSeph3112> ok
#110 [08:04] <JSeph3112> thanks for the help here ^^
#111 [08:06] * EMPEROR_ABDO [webchat@host-41.42.120.108.tedata.net] has joined #minecrafthelp
#112 [08:06] * EMPEROR_ABDO [webchat@host-41.42.120.108.tedata.net] has quit. (Client Quit)
#113 [08:18] * anas159587 [webchat@105.156.22.194] has joined #minecrafthelp
#114 [08:19] <anas159587> hello dear ! my account have been closed i don't know why
#115 [08:31] * grvazquez [webchat@212.103.48.195] has joined #minecrafthelp
#116 [08:31] * grvazquez [webchat@212.103.48.195] has quit. (Network ban)
#117 [08:33] * Ghan [webchat@213.178.16.239] has joined #minecrafthelp
#118 [08:36] <Ghan> I do not have the last answer to my security question, and my email address is blocked since I changed the internet provider.
#119 [08:36] <Ghan> how should I proceed?
#120 [08:42] * Chrantz [webchat@h-149-18.A1023.priv.bahnhof.se] has joined #minecrafthelp
#121 [08:42] <Chrantz> hello Could not connect to server.
#122 [08:42] <Greymagic27> Ghan, Hey. Have you emailed mojang support?
#123 [08:42] <Chrantz> yes i have
#124 [08:43] <Greymagic27> Chrantz, Great you're on the right track. You'll need to sit tight and wait for a reply: Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#125 [08:43] <Ghan> Yes i did send a email. but i only got the Auto email.
#126 [08:44] <Greymagic27> Chrantz, Ignore that message I sent above, It was meant for Ghan :P
#127 [08:44] <Greymagic27> Chrantz, Let's check that nothing on your PC is blocking your connection: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#128 [08:45] <Greymagic27> ??> Chrantz tools/hjt
#129 [08:45] <Absol> Chrantz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#130 [08:45] <Absol> Chrantz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#131 [08:47] <Ghan> Greymagic27 yes is did. but no awnser less the auto
#132 [08:48] <Greymagic27> Ghan, Once your date pops up on here then you should expect a reply :) https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#133 [08:49] <Chrantz> i have done that now
#134 [08:49] <Ghan> U awsner request from 6th april ? how many people do this ? 2 ?
#135 [08:50] <Greymagic27> Ghan, A lot of people submit requests every day. Hopefully the backlog clears out soon
#136 [08:50] <Greymagic27> Chrantz, Follow these steps:
#137 [08:50] <Greymagic27> ??> Chrantz tools/hjt
#138 [08:50] <Absol> Chrantz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#139 [08:50] <Absol> Chrantz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#140 [08:50] <Chrantz> i have dont that cheack private message
#141 [08:51] <Greymagic27> Chrantz, What was the exact error message?
#142 [08:51] <Ghan> well thankyou... then ill do new account
#143 [08:51] <Ghan> see ya
#144 [08:52] <Chrantz> greymagic27 ''Could not connect to server.''
#145 [08:52] <Greymagic27> Chrantz, Did you run 'hijackthis' as administrator?
#146 [08:53] <Chrantz> yes
#147 [08:53] <Chrantz> i did it now
#148 [08:53] <Chrantz> second time
#149 [08:54] <Greymagic27> Chrantz, Can you send the second log the same way you sent the first?
#150 [08:54] <Chrantz> yes
#151 [08:54] <Greymagic27> Chrantz, I don't see anything on there that would block your connection. I'd like you to run a malware scan so we can make sure it's not malware blocking your connection:
#152 [08:54] <Greymagic27> ??> Chrantz av/malwarebytes
#153 [08:54] <Absol> Chrantz: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#154 [08:55] <Absol> Chrantz: Download it here: https://www.malwarebytes.org/
#155 [08:55] <Absol> Chrantz: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#156 [08:56] <Chrantz> ok i run the scan and it dident found anything
#157 [08:57] <Greymagic27> Chrantz, That was very quick. It usually takes around 5 minutes to complete a scan with malwarebytes
#158 [08:58] <Chrantz> ok i try agian
#159 [09:00] * itsdhnam [webchat@static.vnpt.vn] has joined #minecrafthelp
#160 [09:00] <itsdhnam> someone can help me???
#161 [09:01] * Ann [webchat@61-224-6-126.dynamic-ip.hinet.net] has joined #minecrafthelp
#162 [09:01] <Chrantz> i run the scan and same nothing found greymagic
#163 [09:02] <Ann> visa卡刷不過 下單時一直出現下單錯誤請檢核信用卡
#164 [09:04] * itsdhnam [webchat@static.vnpt.vn] has quit. (Client Quit)
#165 [09:05] <Ann> my VISA creditcard can't buy the game
#166 [09:05] <Ann> always error
#167 [09:05] * Streifeez [webchat@m90-139-198-19.cust.tele2.lv] has joined #minecrafthelp
#168 [09:06] <Streifeez> Hello
#169 [09:06] <Ann> five times
#170 [09:06] <Streifeez> i'm having some issues purchasing the game it self for minecraft java edition
#171 [09:07] <Chrantz> hello did u die
#172 [09:08] * Ann [webchat@61-224-6-126.dynamic-ip.hinet.net] has quit. (Quit: webchat.esper.net)
#173 [09:09] <Streifeez> plese need help can't purchase minecraft java edition#
#174 [09:11] * Chrantz [webchat@h-149-18.A1023.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#175 [09:33] * Hyikki [webchat@83-245-226-226-nat-p.elisa-mobile.fi] has joined #minecrafthelp
#176 [09:34] <Hyikki> Hello! I sent support email regarding to my problems with migrating. But the problem got solved already, I just wanted to say that my support message is no longer valid and no actions are needed anymore.
#177 [09:35] * Hyikki [webchat@83-245-226-226-nat-p.elisa-mobile.fi] has quit. (Client Quit)
#178 [09:39] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has joined #minecrafthelp
#179 [09:42] * william [webchat@ip70-179-187-124.fv.ks.cox.net] has joined #minecrafthelp
#180 [09:42] <william> j
#181 [09:42] <william> hello
#182 [09:42] * william [webchat@ip70-179-187-124.fv.ks.cox.net] has quit. (Client Quit)
#183 [09:48] * Ghan [webchat@213.178.16.239] has quit. (Quit: webchat.esper.net)
#184 [09:51] * zan [webchat@95.37.129.180.unknown.m1.com.sg] has joined #minecrafthelp
#185 [09:51] <zan> mojang ignored my request for help
#186 [09:51] <zan> they are replying to cases on april 6 now and i requested on april 3rd
#187 [10:06] * TL_Emperor [webchat@75-132-228-47.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#188 [10:07] <TL_Emperor> hey my minecraft says not responding upon launch. on the mojang screen. ive updated graphic drivers and unistalled/reinstalled the game. ive run out of ideas.
#189 [10:14] <zan> hello? anyone can help pls
#190 [10:14] <TL_Emperor> hi
#191 [10:14] * zan [webchat@95.37.129.180.unknown.m1.com.sg] has quit. (Quit: webchat.esper.net)
#192 [10:16] * Austincf71 [webchat@74.221.145.172] has joined #minecrafthelp
#193 [10:16] <Austincf71> I keep getting error
#194 [10:16] <Austincf71> "Process crashed with exit code -1073741819"
#195 [10:20] * storharren11 [webchat@c-2b13e055.37654-0-69706f6e6c79.bbcust.telenor.se] has joined #minecrafthelp
#196 [10:21] <storharren11> sup. Is there any way that i can find what email my username is bound to? as of right now im not able to log in
#197 [10:32] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Remote host closed the connection)
#198 [10:35] * Crunch [webchat@99-46-180-75.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#199 [10:36] <Crunch> Hello. I'm having trouble logging in due to my account being associated with an old, deleted email and forgetting my password. I want to do the security challenge in order to change it, but can't seem to find where that may be.
#200 [10:37] * IndestructibleM [webchat@c-68-34-16-42.hsd1.mi.comcast.net] has joined #minecrafthelp
#201 [10:37] <IndestructibleM> So I
#202 [10:37] <IndestructibleM> 'm having a problem
#203 [10:38] <IndestructibleM> https://paste.ubuntu.com/p/Q8ySdjjR6W/
#204 [10:38] * Austincf71 [webchat@74.221.145.172] has quit. (Quit: webchat.esper.net)
#205 [10:38] <IndestructibleM> Minecraft will start up and then crash after a few seconds.
#206 [10:39] <IndestructibleM> It says pixel drivers not accelerated.
#207 [10:39] <IndestructibleM> I can't seem to be able to update my system either
#208 [10:45] * Crunch [webchat@99-46-180-75.lightspeed.sntcca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#209 [10:47] * Buni [webchat@d216-232-143-245.bchsia.telus.net] has joined #minecrafthelp
#210 [10:48] <Buni> Hello. I'm trying to find out what's poisoning me when I'm sailing along but google isn't much help
#211 [10:51] <Andrio> Buni, pufferfish?
#212 [10:52] <Andrio> IndestructibleM, unfortunately your PC's hardware isn't fully supported on Windows 10; you'll need to install Windows 7, or use a newer PC
#213 [10:52] <Buni> don't think so.... seems to be fields of water... some I sail into unless the puffer fish are on the surface
#214 [10:52] <Buni> I don't ever see anything
#215 [10:53] <IndestructibleM> Oh
#216 [10:53] <IndestructibleM> Thanks Andrio!
#217 [10:53] <Andrio> Buni, is that because they're hidden under your boat?
#218 [10:53] <Andrio> I have heard of them floating near the surface and pricking people
#219 [10:53] <Absol> Andrio: Please keep it civil
#220 [10:53] * Andrio throws a potion of poison at Absol.
#220 [10:54] <Buni> hmm... well next time it happens I'll jump out & look but pretty sure there's been no fish
#221 [10:54] <Andrio> mm
#222 [10:55] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#223 [10:58] <Andrio> I'm not aware of anything else that can poison you and can show up on the water.
#224 [11:03] <Buni> well I kinda know where it happened last time so i'll sail out that way again... it's always been night time as well however
#225 [11:03] <Buni> so maybe why I didn't see anything
#226 [11:05] * IndestructibleM [webchat@c-68-34-16-42.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#227 [11:05] * Wiizey [webchat@port-92-201-15-73.dynamic.qsc.de] has joined #minecrafthelp
#228 [11:06] <Wiizey> Fehler-Details: Der angeforderte Vorgang erfordert erh�hte Rechte.
#229 [11:06] <Wiizey> Dateiname: javaw.exe
#230 [11:08] * Wiizey [webchat@port-92-201-15-73.dynamic.qsc.de] has quit. (Client Quit)
#231 [11:11] <Buni> I just caught a sheep & it's eating grass... can it starve?
#232 [11:12] * Nick [webchat@114.79.186.6.dvois.com] has joined #minecrafthelp
#233 [11:13] <Nick> The game crashed whilst mouseclicked event handler
#234 [11:13] <Nick> Error: java.lang.IllegalStateException: failed to create a child event loop
#235 [11:13] * Nick is now known as Guest4392
#236 [11:13] <Guest4392> The game crashed whilst mouseclicked event handler
#237 [11:13] <Guest4392> Error: java.lang.IllegalStateException: failed to create a child event loop
#238 [11:13] <Andrio> Buni, no
#239 [11:13] <Andrio> only players can starve.
#240 [11:13] <Guest4392> What
#241 [11:13] <Andrio> ??> Guest4392 tools/HJT
#242 [11:13] <Absol> Guest4392: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#243 [11:13] <Absol> Guest4392: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#244 [11:14] <Andrio> Buni, they do need to eat to regrow their wool though.
#245 [11:14] <Buni> k, thanks
#246 [11:15] <Guest4392> Done
#247 [11:16] * Guest4392 [webchat@114.79.186.6.dvois.com] has quit. (Client Quit)
#248 [11:23] * Buni [webchat@d216-232-143-245.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#249 [11:35] * steph3 [webchat@CPE64777ddaf563-CM64777ddaf560.cpe.net.cable.rogers.com] has joined #minecrafthelp
#250 [11:37] <steph3> my windows computer isnt loading up the game and the mojang logo screen crashed a few times
#251 [11:43] * Explorate [webchat@ip70-191-252-62.pn.at.cox.net] has joined #minecrafthelp
#252 [11:43] <Explorate> Hello?
#253 [11:44] <Explorate> I Have a problem with my minecraft lol
#254 [11:44] <Explorate> I dont remember my security questions
#255 [11:44] <Explorate> Any help?
#256 [11:45] <Explorate> Nvm figured it out
#257 [11:46] * Explorate [webchat@ip70-191-252-62.pn.at.cox.net] has quit. (Client Quit)
#258 [11:46] * person [webchat@host-78-144-103-252.as13285.net] has joined #minecrafthelp
#259 [11:47] <person> when I try to join a server it says my account is cracked, why?
#260 [11:47] <Greymagic27> storharren11, Hey. What does it say when you try to login?
#261 [11:47] <Greymagic27> person, What's the exact message?
#262 [11:48] <person> "we don't allow cracked players"
#263 [11:48] <Greymagic27> person, What server are you trying to play on?
#264 [11:49] <person> beanblocks
#265 [11:50] <Lord_Ralex> Did you buy Minecraft?
#266 [11:50] <person> yep
#267 [11:50] <Lord_Ralex> What is your account name?
#268 [11:51] <person> Yikesbabey
#269 [11:52] <Lord_Ralex> Are you able to join this server: mctest.ae97.net
#270 [12:00] * Kako [webchat@24.114.250.7] has joined #minecrafthelp
#271 [12:01] <Kako> what is Failed to download file. ar_sa.json whenever i try to login
#272 [12:01] <Greymagic27> Kako, Hey. It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#273 [12:01] <Greymagic27> ??> Kako tools/hjt
#274 [12:01] <Absol> Kako: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#275 [12:01] <Absol> Kako: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#276 [12:04] <Kako> yeah ok i got it there was just a little something with the wifi
#277 [12:04] <Kako> k cool
#278 [12:04] * Kako [webchat@24.114.250.7] has quit. (Client Quit)
#279 [12:05] <person> it says it failed to verify my username?
#280 [12:06] <person> I also tried hypixel, that says "failed to authenticate your account"
#281 [12:07] <Greymagic27> ??> person launcher/relog
#282 [12:07] <Absol> person: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#283 [12:08] <person> alright
#284 [12:09] * Noraa [webchat@a95-93-186-34.cpe.netcabo.pt] has joined #minecrafthelp
#285 [12:11] <Noraa> Hello, I've been searching and I did not find anything about it, I've been trying to log in several times after creating my account, but it simply does not happen, or a message appears saying that an error has occurred
#286 [12:11] <Greymagic27> Noraa, Hey. What's the exact message that appears?
#287 [12:11] <person> it worked thanks yall
#288 [12:11] * person [webchat@host-78-144-103-252.as13285.net] has quit. (Quit: webchat.esper.net)
#289 [12:12] <Noraa> only appears after we create an account, after we click on login, nothing appears and does not log
#290 [12:13] <Noraa> but it's a message with something like "impossible to start, it's got an error" i dont remember well
#291 [12:15] <Noraa> "an error has prevented processing, try again"
#292 [12:15] <Greymagic27> Noraa, I'd like to check that nothing is blocking you from logging in: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#293 [12:16] <Greymagic27> ??> Noraa tools/hjt
#294 [12:16] <Absol> Noraa: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#295 [12:16] <Absol> Noraa: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#296 [12:19] <Noraa> done
#297 [12:19] <Noraa> https://paste.ubuntu.com/p/bbkZhY8Z7t/
#298 [12:27] <Lord_Ralex> ??> Noraa info/mcleaks
#299 [12:27] <Absol> Noraa: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#300 [12:27] <Absol> Noraa: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#301 [12:27] <Lord_Ralex> ??> Noraa win/hosts/edit
#302 [12:27] <Absol> Noraa: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#303 [12:27] <Absol> Noraa: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#304 [12:31] <Noraa> I opened the notepad, wrote this and changed the password, but I still have not logged in
#305 [12:32] <Noraa> oh wait
#306 [12:33] <Noraa> I got it, thank you
#307 [12:33] <Noraa> :)
#308 [12:42] * Jordin [webchat@cpe-108-167-35-111.neb.res.rr.com] has joined #minecrafthelp
#309 [12:42] * krokodillenjager [webchat@94-215-226-11.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#310 [12:42] <krokodillenjager> Hello my name is Frank and i have a problem
#311 [12:43] <krokodillenjager> well ofc thats why im here
#312 [12:43] <krokodillenjager> but ill explain to you
#313 [12:43] <Jordin> Hello, Minecraft seems to have a new issue every day with my computer. First, it wont respond and gets stuck in the loading page. Common issues are because of Discord, I have uninstalled all of them. Now it wont even load up the launcher at all. I've uninstalled it and reinstalled it at least 10 times over these issues. The new one has the launcher
#314 [12:43] <Jordin> , but only appearing as a white box.
#315 [12:45] <krokodillenjager> I have an account names (krokodillenjager) made in 2009 or 2010 or 2011 just very old and i cant remember my E-mail Adress name so i cant migrate my account i can still play the game and i know the password but i cant change skins last time i change was many years ago but i dont know my E-mail adress so i cant migrade i have proof that i have the a
#316 [12:45] <krokodillenjager> ccount but can i do anything to help it?
#317 [12:52] * krokodillenjager [webchat@94-215-226-11.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#318 [12:56] * Dqniella [webchat@176.109.113.141] has joined #minecrafthelp
#319 [12:58] <Dqniella> help me ;> sponge-mixin-0.7.11.27.jar not install
#320 [12:59] <Lord_Ralex> We do not help with mods
#321 [12:59] <Jordin> I'm not modding
#322 [13:00] <Dqniella> oohh i install spongemods,end&
#323 [13:00] <Jordin> Oh, that person does
#324 [13:00] <Jordin> Do I need to repost my issue? I do not know if you could see it
#325 [13:01] <Dqniella> i rus,i cant speak eng
#326 [13:01] <Dqniella> gogle translate)
#327 [13:02] <Dqniella> google*
#328 [13:05] <Jordin> Ralex?
#329 [13:06] * Dqniella [webchat@176.109.113.141] has quit. (Quit: webchat.esper.net)
#330 [13:11] * Vorono4ka [webchat@128-68-225-180.broadband.corbina.ru] has joined #minecrafthelp
#331 [13:12] <Vorono4ka> Hi!
#332 [13:12] <Vorono4ka> I have not received minecraft earth for the second day
#333 [13:12] * WFT56 [webchat@190.79-160-151.customer.lyse.net] has joined #minecrafthelp
#334 [13:13] <Vorono4ka> Could you help me?
#335 [13:13] <WFT56> Anyone here able to help me out ? lost my transaction id and email for my 10 year old account now i cant migrate accounts and play on my friends realm thing lol
#336 [13:15] * Vorono4ka [webchat@128-68-225-180.broadband.corbina.ru] has quit. (Client Quit)
#337 [13:15] * WFT56 [webchat@190.79-160-151.customer.lyse.net] has quit. (Client Quit)
#338 [13:16] * JJ_Foxy [webchat@d137-186-123-8.abhsia.telus.net] has joined #minecrafthelp
#339 [13:17] <JJ_Foxy> hey so every time i launch my game it crashes pls help thx
#340 [13:37] * FlaconBuZzZ [webchat@91-167-179-68.subs.proxad.net] has joined #minecrafthelp
#341 [13:40] * storharren11 [webchat@c-2b13e055.37654-0-69706f6e6c79.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#342 [13:42] <FlaconBuZzZ> https://pastebin.com/R09uVf7k
#343 [13:44] * JJ_Foxy [webchat@d137-186-123-8.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#344 [13:45] * Gethyrose [webchat@b1b773da.virtua.com.br] has joined #minecrafthelp
#345 [13:45] <Gethyrose> I'm having trouble verifying the account that the email does not arrive
#346 [13:52] * Viel_Versprecher [webchat@port-92-201-82-65.dynamic.qsc.de] has joined #minecrafthelp
#347 [13:53] <Viel_Versprecher> Die heruntergeladene Datei konnte nicht gespeichert werden. gl_es.json (its german) What can I do ?
#348 [13:55] * Gethyrose [webchat@b1b773da.virtua.com.br] has quit. (Quit: webchat.esper.net)
#349 [13:57] * Blackmamaweegee [webchat@c-73-55-170-206.hsd1.tx.comcast.net] has joined #minecrafthelp
#350 [13:57] <Blackmamaweegee> Hello.
#351 [13:57] <Blackmamaweegee> I’ve had no problems whatsoever up until yesterday. I cant join this one server, its a server I use all the time. But now, everytime I join it I get the error io.netty.channel.abstractchannel$annotatedconnectexception timed out. This only happens with this one server. I can join any other server just fine. I looked online and I tried everything th
#352 [13:57] <Blackmamaweegee> ere. I deleted .minecraft, I uninstalled minecraft, I turned off the firewall, restarted my computer, router, modem. Everything I can think of. Yet I still cant join.
#353 [13:58] <Blackmamaweegee> I pinged the ip a few minutes ago and I timed out 4 times
#354 [13:59] <Blackmamaweegee> I'm the only one in my group of discord friends who cant join the server
#355 [14:07] * Blackmamaweegee [webchat@c-73-55-170-206.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#356 [14:11] * Blackmamaweegee [webchat@c-73-55-170-206.hsd1.tx.comcast.net] has joined #minecrafthelp
#357 [14:15] * Jeccu [webchat@91-154-220-105.elisa-laajakaista.fi] has joined #minecrafthelp
#358 [14:16] <Jeccu> Hello, i have an issue with my minecraft for windows 10. I had to uninstall my game because for some reason i couldn't play it with my friends. Now i can't install it back, windows 10 store just tries to sell me the game again.
#359 [14:16] <Jeccu> Any ideas ?
#360 [14:18] * yoko [webchat@195-252-54-175-no190.tbcn.telia.com] has joined #minecrafthelp
#361 [14:21] <yoko> I have an issue where I cannot download the latest patch. "Couldn't save download. es_mx.json". Usually this would be related to incompatible programs like ByteFence, but I have confirmed that I do not have any incompatible programs downloaded. Further investigation leads me to this text log here -> "Feldetaljer: Attempting to move successful downl
#362 [14:21] <yoko> oad to \\s-creadiem\appdata(roaming)-student$\18marcus.fr\Application Data\.minecraft\assets\objects\04\0404fed302c69d1788335ef7300eb3f313515dea Det finns inte tillr�ckligt med utrymme p� disken. "
#363 [14:21] <yoko> The non-english language is in Swedish, the last part is what catches my attention and it pretty much translates to "There is not enough space/room on your disc"
#364 [14:23] * Jeccu [webchat@91-154-220-105.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#365 [14:35] * Blazerter [webchat@toroon0812w-lp130-03-65-92-193-121.dsl.bell.ca] has joined #minecrafthelp
#366 [14:35] <Blazerter> hello
#367 [14:38] * Blazerter [webchat@toroon0812w-lp130-03-65-92-193-121.dsl.bell.ca] has quit. (Client Quit)
#368 [14:42] * Felix3 [webchat@46.12.116.188.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#369 [14:43] <Felix3> I have a problem with buying minecraft
#370 [14:46] <Felix3> The official site says that i can buy the game with paysafe card but when i select it and click buy it says that i cannot buy the game with paysafe. I already put 20 euros in the account balance. I don't know what to do. can someone help me?
#371 [14:47] * Jaksamillion [webchat@cpc151091-smal19-2-0-cust7.19-1.cable.virginm.net] has joined #minecrafthelp
#372 [14:48] <Jaksamillion> Hi, I have an old minecraft account from before it was bought by microsoft. I had to change my password to login but now it says I have to buy a new version of the game. Why doesnt it see i have an old version?
#373 [14:48] <Jaksamillion> What do I do?
#374 [14:52] * laurentdd [webchat@94-227-248-156.access.telenet.be] has joined #minecrafthelp
#375 [14:57] <mattym> Felix3, I believe Paysafe is only an option in some regions.
#376 [14:57] <mattym> Jaksamillion, If you login at account.mojang.com/me what does it say on that page?
#377 [14:59] * Viel_Versprecher [webchat@port-92-201-82-65.dynamic.qsc.de] has quit. (Quit: webchat.esper.net)
#378 [14:59] * Viel_Versprecher [webchat@port-92-201-82-65.dynamic.qsc.de] has quit. (Quit: webchat.esper.net)
#379 [15:00] * Felix3 [webchat@46.12.116.188.dsl.dyn.forthnet.gr] has left #minecrafthelp
#380 [15:01] * jagtsimon54 [webchat@80-63-4-61-cable.dk.customer.tdc.net] has joined #minecrafthelp
#381 [15:02] <jagtsimon54> Hey im a old minecraft user but forgot my e-mail to the account and cant no longer log in ?
#382 [15:03] <mattym> ??> jagtsimon54 account/send-email
#383 [15:03] <Absol> jagtsimon54: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#384 [15:03] <Absol> jagtsimon54: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#385 [15:04] * Trever [webchat@client.strong-oh2.reliablehosting.com] has joined #minecrafthelp
#386 [15:04] <Blackmamaweegee> I’ve had no problems whatsoever up until yesterday. I cant join this one server, its a server I use all the time. But now, everytime I join it I get the error io.netty.channel.abstractchannel$annotatedconnectexception timed out. This only happens with this one server. I can join any other server just fine. I looked online and I tried everything th
#387 [15:04] <Blackmamaweegee> ere. I deleted .minecraft, I uninstalled minecraft, I turned off the firewall, restarted my computer, router, modem. Everything I can think of. Yet I still cant join.
#388 [15:05] <mattym> Blackmamaweegee, Are other people able to join that server?
#389 [15:05] <Blackmamaweegee> yup, im the only one in the discord who cant join
#390 [15:06] <Blackmamaweegee> I pinged it in the command prompt and it didn't respond to me
#391 [15:06] <Trever> hello i have an issue with my minecraft every time i jump i constantly jump and i don't know what to do im on a macbook
#392 [15:06] <mattym> Blackmamaweegee, Then unfortunately there is nothing you can do except try to join it another time. The timeout means your network cannot currently make a stable connection to that server.
#393 [15:06] <Blackmamaweegee> Hmm...alright. thanks!
#394 [15:07] <mattym> Trever, Do you mean pressing jump once causes you to do so multiple times?
#395 [15:07] <Trever> yeah
#396 [15:07] * Blackmamaweegee [webchat@c-73-55-170-206.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#397 [15:07] <Trever> is it a common issue ?
#398 [15:08] <mattym> Trever, Have you adjusted anything in your control settings?
#399 [15:08] <Trever> don't think so
#400 [15:08] <Trever> would there be a control that allows you to do that
#401 [15:09] <mattym> Trever, No, I am just wondering if something was set that may have caused it by accident.
#402 [15:09] <Trever> the only way to stop it is to press esc
#403 [15:09] <mattym> Trever, Lets see if the following helps.
#404 [15:09] <mattym> ??> Trever mac/reinst/manual
#405 [15:09] <Absol> Trever: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#406 [15:09] <Absol> Trever: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#407 [15:09] <Trever> ok i will try that
#408 [15:10] <Trever> should i do the terminal thingi
#409 [15:10] <mattym> Trever, Yes, its all part of the same set of instructions.
#410 [15:10] * jagtsimon54 [webchat@80-63-4-61-cable.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#411 [15:10] <Trever> thank you
#412 [15:22] <Trever> unfortunaltly it seems to still be happening
#413 [15:23] <mattym> Trever, Ok, hang on just a moment
#414 [15:23] <Trever> and also seems that if i push the forward arrow it sticks so i keep going forward
#415 [15:24] <mattym> Trever, Does it happen when you push a single button, or if you are hitting multiple keys at once and one get stuck?
#416 [15:24] <Trever> single
#417 [15:25] <Trever> and seems to not respond also sometimes
#418 [15:25] <mattym> Trever, What version of OSX/macOS are you on?
#419 [15:26] <Trever> mojave
#420 [15:26] <mattym> Trever, And the latest game version right? (1.14.1)
#421 [15:27] <Trever> yeah
#422 [15:29] * Canfield [webchat@c-73-40-4-32.hsd1.va.comcast.net] has joined #minecrafthelp
#423 [15:30] <mattym> Trever, Yeah, I am not seeing any bug reports about this except really old ones that applied to older versions.
#424 [15:30] <Canfield> My launcher says the asset index is corrupt, and I deleted appdata for it and restarted it, but the error still remains.
#425 [15:31] <mattym> Trever, You may want to report it here bugs.mojang.com and see if anyone else has experienced it.
#426 [15:31] <mattym> Canfield, Can you provide the full error?
#427 [15:34] <Canfield> Nvm, I fixed it. Thanks anyway!
#428 [15:37] <Jaksamillion> Hey sorry mattym, im back. When I go to that page you linked it just shows a copy of the game I gifted to someone else
#429 [15:37] <Jaksamillion> nothing else
#430 [15:37] * JacobJ [webchat@200-229-79-141.megalinkonline.com.br] has joined #minecrafthelp
#431 [15:37] <mattym> Jaksamillion, It does not have your own account name/info directly under the "My Games"?
#432 [15:37] <Jaksamillion> No
#433 [15:38] <JacobJ> Hello
#434 [15:38] <mattym> Jaksamillion, That means you have either not migrated the account, or migrated it to a different Mojang account/email.
#435 [15:38] <Jaksamillion> Right! How do I migrate my account?
#436 [15:39] <mattym> Jaksamillion, Do you see the Migrate option anywhere on that page?
#437 [15:39] <Jaksamillion> No
#438 [15:39] <Jaksamillion> its all about gift codes
#439 [15:39] <mattym> Jaksamillion, Ok, I believe this is the link you need to use if you already have a Mojang account set up. account.mojang.com/migrate/import
#440 [15:40] <Trever> ok im heading off thank you guys for trying shame couldn't fix it
#441 [15:41] <JacobJ> anybody help me?
#442 [15:42] <mattym> JacobJ, Explain what you need help with.
#443 [15:42] * Jaksamillion [webchat@cpc151091-smal19-2-0-cust7.19-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#444 [15:44] <JacobJ> sure
#445 [15:44] <JacobJ> I can't redeem my code to Mine Win10, It say that I already did it
#446 [15:45] <mattym> JacobJ, Then you or someone else has already redeemed it. Check any microsoft account you may have used on the Windows Store app to see if its there.
#447 [15:46] <JacobJ> The only option that I have is to Buy the game
#448 [15:46] <mattym> JacobJ, Check other accounts you may have been logged into in the past.
#449 [15:47] <JacobJ> so if someone redeem it. How can I discover who and how they did it?
#450 [15:47] <JacobJ> I don't have any
#451 [15:48] <mattym> JacobJ, There really isn't much you can do.
#452 [15:49] <JacobJ> only bought another one?
#453 [15:50] <mattym> JacobJ, Yes.
#454 [15:52] * Trever [webchat@client.strong-oh2.reliablehosting.com] has quit. (Quit: webchat.esper.net)
#455 [15:54] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#456 [15:56] * StealthCrafter12 [webchat@71-142-120-25.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#457 [15:56] <StealthCrafter12> heyo
#458 [15:57] <StealthCrafter12> I cant play multiplayer, my game freezes every time i click multiplayer
#459 [15:57] <mattym> StealthCrafter12, Clicking the menu button, or when actually trying to join a server?
#460 [15:59] * Vicente [webchat@bl7-232-98.dsl.telepac.pt] has joined #minecrafthelp
#461 [15:59] <JacobJ> Ok, tks
#462 [15:59] * JacobJ [webchat@200-229-79-141.megalinkonline.com.br] has quit. (Quit: webchat.esper.net)
#463 [16:00] <Vicente> I did not open minecraft ( Java Edition)
#464 [16:00] <Vicente> #minecrafthelp
#465 [16:01] <Vicente> I did not open minecraft ( Java Edition) #minecrafthelp
#466 [16:01] <Vicente> ...
#467 [16:03] * Ben [webchat@c-71-238-248-110.hsd1.ar.comcast.net] has joined #minecrafthelp
#468 [16:03] * Ben is now known as Guest1445
#469 [16:05] * ZaltsiYT [webchat@141.226.8.173] has joined #minecrafthelp
#470 [16:05] <Guest1445> Ok, so in 2017, I bought a Minecraft account to play on my gaming PC. Currently, I don't have access to that so I'm using my moms MacBook Air. Ive tried numerous times to log into my Minecraft account yet it says that I have an invalid email even though I know for a fact I've never migrated it to a different email or anything like that. I know it w
#471 [16:05] <Guest1445> as my email address.
#472 [16:05] <Guest1445> I can't log in, it just keeps saying invalid email and won't send a reset password email to my email either
#473 [16:05] <ZaltsiYT> hi
#474 [16:05] * JUNIOR_GAVI [webchat@94.73.45.58] has joined #minecrafthelp
#475 [16:06] <Guest1445> like what do I do
#476 [16:06] <ZaltsiYT> Hello mojang I've been looking for a long answer and is there a cape in minecon 2019 I want to cape minecon for years and cape that i like the most is 2016 and my question if will cape in minecon 2019 and if not how can i get cape minecon really do not care what year the cape i really want The cape is there any way I can buy one of the cape or have
#477 [16:06] <ZaltsiYT> a cape in 2019
#478 [16:06] * _Nova007 [webchat@ool-4578f0e6.dyn.optonline.net] has joined #minecrafthelp
#479 [16:06] * _Nova007 [webchat@ool-4578f0e6.dyn.optonline.net] has joined #minecrafthelp
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#481 [16:06] <Guest1445> you need to go to minecon to get a cape
#482 [16:06] <_Nova007> My minecraft 1.14.1 keeps saying it cant download 1.14.1.jar
#483 [16:06] * Zaltsiyt [webchat@141.226.8.173] has joined #minecrafthelp
#484 [16:06] <Vicente> Guest1445... No You do not understand! I just can not open the lancher.
#485 [16:07] <Zaltsiyt> I've been looking for a long answer and is there a cape in minecon 2019 I want to cape minecon for years and cape that i like the most is 2016 and my question if will cape in minecon 2019 and if not how can i get cape minecon really do not care what year the cape i really want The cape is there any way I can buy one of the cape or have a cape in 20
#486 [16:07] <Zaltsiyt> 19
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#489 [16:07] <_Nova007> My minecraft 1.14.1 keeps saying it cant download 1.14.1.jar
#490 [16:08] <Lurks> _Nova007 If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#491 [16:08] <Vicente> 😢😢
#492 [16:08] <JUNIOR_GAVI> good nigth. i have a problem with my minecraft lancher. the app is crash an tell me "java tm platform se binary not responding". please i need help
#493 [16:08] <Vicente> just can not open the lancher.
#494 [16:08] <_Nova007> I dont have any of these softwares lurks
#495 [16:09] <Vicente> JUNIOR_GAVI This is happening to me too.
#496 [16:09] <Lurks> JUNIOR_GAVI mostly like viruses the cause, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#497 [16:09] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to
#498 [16:10] <JUNIOR_GAVI> i just do it but it is the same problem
#499 [16:11] <Vicente> <Lurks> okey I'll try to do it, thank you!
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#501 [16:12] <Lurks> ??>_Nova007 tools/hjt
#502 [16:12] <Lurks> ??> _Nova007 tools/hjt
#503 [16:12] <Absol> _Nova007: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#504 [16:12] <_Nova007> hm?
#505 [16:12] <Absol> _Nova007: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#506 [16:12] <_Nova007> k
#507 [16:14] <JUNIOR_GAVI> i'm going to restar the PC, maybe i need doit. thanks and kind regards
#508 [16:14] <Lurks> JUNIOR_GAVI ok, no problem
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#511 [16:14] * Vicente [webchat@bl7-232-98.dsl.telepac.pt] has left #minecrafthelp
#512 [16:15] <_Nova007> https://paste.ubuntu.com/p/7GdnVqb76d/
#513 [16:16] <_Nova007> Lurks I got the thing
#514 [16:17] <Lurks> _Nova007 ok, one moment
#515 [16:19] <Lurks> _Nova007 you seem to have so many VPN on your issue, that could be causing the issue with the download
#516 [16:19] <Lurks> system
#517 [16:20] <_Nova007> None are actually used or running and the one I use isnt on
#518 [16:22] <_Nova007> I have uninstalled every unnecessary VPN I have
#519 [16:23] <Lurks> _Nova007 ok, then give your system a restart and try launching minecraft to install the files
#520 [16:23] <_Nova007> ok
#521 [16:23] <_Nova007> Didnt even need to restart
#522 [16:24] <_Nova007> Thanks!
#523 [16:25] * JJTheJEtPLANE [webchat@h166.113.155.207.dynamic.ip.windstream.net] has joined #minecrafthelp
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#525 [16:26] * jjthejetplane [webchat@h166.113.155.207.dynamic.ip.windstream.net] has joined #minecrafthelp
#526 [16:26] <jjthejetplane> My minecraft isn't loading up all the way and keeps giving me an issue number -805306369
#527 [16:26] <jjthejetplane> What can I do?
#528 [16:28] <Lurks> jjthejetplane that can be many things, let's run a tool to scan of running programs on your system to see what's the cause, follow Absol instruction:
#529 [16:28] <Lurks> ??> jjthejetplane tools/hjt
#530 [16:28] <Absol> jjthejetplane: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#531 [16:28] <Absol> jjthejetplane: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#532 [16:32] <jjthejetplane> https://paste.ubuntu.com/p/xCzYDvRpfp/
#533 [16:32] * Britt [webchat@CPE84948cbd21d3-CM84948cbd21d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#534 [16:33] <Britt> Hello, I went to redeem my code for windows 10 version for minecraft. I saved the code just in case, but did just as everything said and the game did not download nor would it let me use that code at all when i tried to type it in. I would like to not have to buy the game again, so help with this or being another code would be helpful. thank you.
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#536 [16:34] <Lurks> jjthejetplane (1)PremierOpinion is adware, (2) Dashlane contain VPN, which could cause a issue
#537 [16:34] <Lurks> jjthejetplane for the adware issue, have a clean out, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#538 [16:34] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to
#539 [16:37] <Lurks> Britt think you'll have to contact xbox support or microsoft
#540 [16:41] * Zaltsiyt [webchat@141.226.8.173] has joined #minecrafthelp
#541 [16:42] <Zaltsiyt> 054e5ad9c4a84bf1b823d3994495f80d
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#544 [16:47] * Gabe [webchat@c-73-219-57-110.hsd1.ct.comcast.net] has joined #minecrafthelp
#545 [16:48] <Gabe> Hello, so I am looking to purchase minecraft, but there are errors in which it declines my order. Any help?
#546 [16:49] <Lurks> Gabe have you tried different browser?
#547 [16:50] <Gabe> Yes from Windows Firefox, Chrome, and Internet Explored and I just got home to try and the same error popped up.
#548 [16:51] <Lurks> Gabe i don't know much else, have you contacted your bank about international purchases?
#549 [16:52] <Gabe> No I don't know how internationally it would be an issue.
#550 [16:52] <Gabe> Didn't think it would be.
#551 [16:56] <Lurks> Gabe all the information: https://help.mojang.com/customer/portal/articles/417071
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#556 [17:31] * KYL0R3X [webchat@c-71-207-113-140.hsd1.pa.comcast.net] has joined #minecrafthelp
#557 [17:33] <KYL0R3X> On Minecraft Windows 10 I cannot join my friend's games. They can only join me
#558 [17:37] * devon [webchat@ool-4356ac42.dyn.optonline.net] has joined #minecrafthelp
#559 [17:37] <devon> hello
#560 [17:37] <devon> I have an old minecraft account and i dont remember the email i used to create it
#561 [17:37] <devon> ive tried everything but cant log in
#562 [17:38] <TOO_MUCH_DOG> hello, i just got minecraft and as soon as i clicked play it said after about a minnut ERROR :( Unable to save download. tlh_aa.json what should i do?
#563 [17:38] <KYL0R3X> Fuck Microsoft
#564 [17:38] <Absol> KYL0R3X: Please keep it civil
#565 [17:38] <devon> lmao
#566 [17:39] <TOO_MUCH_DOG> please i need help
#567 [17:40] <devon> same g
#568 [17:40] <devon> try uninstalling
#569 [17:40] <TOO_MUCH_DOG> ok
#570 [17:40] * TOO_MUCH_DOG [webchat@c-73-138-32-144.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#571 [17:42] <Lurks> devon you'll have to contact mojang support with transaction ID/gift code to get that fixed
#572 [17:42] <devon> i dont have the id because i dont know the email
#573 [17:44] <Lurks> devon you'll have to explain that to mojang aswell
#574 [17:44] <devon> i emailed but im not tryna wait months for a response
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#576 [17:47] * Zombehunter012 [webchat@c-73-153-83-187.hsd1.co.comcast.net] has joined #minecrafthelp
#577 [17:47] <Zombehunter012> i died inside a wall and where i died was like 20 blocks away. when i got there everything disappered. i dont know why
#578 [17:48] * KYL0R3X [webchat@c-71-207-113-140.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#579 [17:49] <Lurks> devon could keep trying "forgot password" and put all the email you know of and we're all volunteer here and don't have account access
#580 [17:50] <Lurks> Zombehunter012 could end up in holes around the place
#581 [17:50] <devon> yeah i tried that and damn thats tuff oh well thanks for the help anyway
#582 [17:51] <Zombehunter012> i tried that and i also have hitboxes turned on to see if that would make it easier but theres nothing.
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#584 [17:58] * Ghost [webchat@cpe-76-186-8-18.tx.res.rr.com] has joined #minecrafthelp
#585 [17:58] <galbiny> is there a new dupe?
#586 [18:00] <Ghost> If my original Minecraft account email has expired, will it still work when transferring it to a different email for a Mojang account?
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#589 [18:02] * Tyler0 [webchat@047-134-238-009.res.spectrum.com] has joined #minecrafthelp
#590 [18:02] <Tyler0> I have a mine craft account but I no longer have access to my email and I don't know my password. My email was closed down by my school when I graduated.
#591 [18:06] * devon [webchat@ool-4356ac42.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
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#593 [18:10] * Kamil [webchat@host-n1-114-92.telpol.net.pl] has joined #minecrafthelp
#594 [18:10] <Kamil> Hi
#595 [18:10] <Kamil> :)
#596 [18:10] <Tyler0> Hellow
#597 [18:10] <Tyler0> Hello* Sorry I can't spell haha
#598 [18:10] <Kamil> ok ok haha
#599 [18:10] <Kamil> give me a mnut
#600 [18:10] <Tyler0> Alright
#601 [18:11] <Kamil> minute*
#602 [18:11] <Kamil> haha
#603 [18:11] <Kamil> I don't remember my account password and when I try to recover it I didn't get the email. What do You think is happening?
#604 [18:12] * Jens [webchat@h-128-140-204.A175.priv.bahnhof.se] has joined #minecrafthelp
#605 [18:12] <Tyler0> check your spam.
#606 [18:12] <Kamil> I double checked spam, trash, forums, etc
#607 [18:12] <Kamil> nothing
#608 [18:12] <Kamil> that's the main problem
#609 [18:13] <Kamil> Welp
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#614 [18:28] * DeAdCeNtRaLYT [webchat@pool-173-52-113-134.nycmny.fios.verizon.net] has joined #minecrafthelp
#615 [18:28] <DeAdCeNtRaLYT> Hello, my minecraft won't let me play, I'm able to click play and it starts loading but then it freezes and crashes, I've tried and it does this on every version, including forge and regular versions.
#616 [18:28] * atraeu [webchat@cpe-69-204-107-248.buffalo.res.rr.com] has joined #minecrafthelp
#617 [18:28] <atraeu> yo
#618 [18:28] * ijustwanttoplay [webchat@71-212-143-36.tukw.qwest.net] has joined #minecrafthelp
#619 [18:28] <DeAdCeNtRaLYT> hello
#620 [18:29] <atraeu> so i am trying to download version 1.12.1 via the launcher, and it just crashes after downloading the jar and json
#621 [18:29] <ijustwanttoplay> My game continues to crash but only when I open my worlds
#622 [18:29] <DeAdCeNtRaLYT> My game freezes and crashes while loading up any version
#623 [18:29] <DeAdCeNtRaLYT> My game freezes and crashes while loading up any version
#624 [18:31] * DeAdCeNtRaLYT [webchat@pool-173-52-113-134.nycmny.fios.verizon.net] has left #minecrafthelp
#625 [18:32] <atraeu> this is useful
#626 [18:32] <Lurks> atraeu sounds like viruses r messing about, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#627 [18:32] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#628 [18:33] * ziggy_jean [webchat@1.144.104.172] has joined #minecrafthelp
#629 [18:33] <Lurks> ??> ijustwanttoplay launcher/log
#630 [18:33] <Absol> ijustwanttoplay: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#631 [18:34] <atraeu> i just installed this operating system 2 days ago and only have minecraft installed. I am running linux mint
#632 [18:34] <atraeu> It is not a problem with viruses
#633 [18:38] * ijustwanttoplay [webchat@71-212-143-36.tukw.qwest.net] has quit. (Quit: webchat.esper.net)
#634 [18:38] <ziggy_jean> ok so i have tried on three separate occasions this year to buy and download minecraft java from my laptop and have tried on another device and even deleted a mojang account and tired on a different mojang account and with different debit cards but everything stops at the payment process and says that theres issues or something with the card type o
#635 [18:38] <ziggy_jean> f thing and its generally really frustrating i have java ready and downloaded to my laptop and nothing will work like even when i went to try and buy one of those prepaid codes from amazon and it says that theyre not available like please just let me play minecraft bruh
#636 [18:38] <Lurks> atraeu oh sorry, didn't know your on linux, you'll have to ask/wait for volunteer who helps on linux
#637 [18:43] * Row224 [webchat@host31-49-190-33.range31-49.btcentralplus.com] has joined #minecrafthelp
#638 [18:43] <Row224> Hi, just wondering if you can help me change my email to my account. I know the username and password for the minecraft account but i do not know what email i used to sign uo
#639 [18:43] <Row224> up*
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#642 [18:48] * John [webchat@47-212-68-233.jsbrcmta03.res.dyn.suddenlink.net] has joined #minecrafthelp
#643 [18:48] <John> i am here to request a refund
#644 [18:50] <John> the purchase of minecraft java edition was made with the wrong payment method
#645 [18:52] * John [webchat@47-212-68-233.jsbrcmta03.res.dyn.suddenlink.net] has quit. (Client Quit)
#646 [18:52] <ziggy_jean> wait whos like actually helping out here bc a homire really just wants to get on that minecraft grind
#647 [18:54] <ziggy_jean> please help me play minecraft bro
#648 [18:55] * Howdyhowdyhowdy [webchat@47.205.90.59] has joined #minecrafthelp
#649 [18:57] * GrzechuMCraft [webchat@109.206.198.12] has joined #minecrafthelp
#650 [18:57] <GrzechuMCraft> hi
#651 [18:57] <Lurks> ziggy_jean i can solve some issue
#652 [18:57] <Lurks> GrzechuMCraft hi
#653 [18:57] <ziggy_jean> omg please
#654 [18:58] <GrzechuMCraft> what I should do if I don't remember email and password for account? I didn't play Minecraft like 4 years and forgot all informations
#655 [18:58] <GrzechuMCraft> I remember only my nickname
#656 [18:58] <GrzechuMCraft> thats all
#657 [18:59] <Lurks> GrzechuMCraft you'll have to contact mojang support with transaction ID/gift code to get your details
#658 [18:59] <GrzechuMCraft> man I bought it in 2012, u think I have an id of transaction?
#659 [19:00] <ziggy_jean> HAHAHA mood
#660 [19:00] <GrzechuMCraft> :(
#661 [19:00] <Lurks> GrzechuMCraft if you totally forgot your email completely, have you tried to contact the email company to get it back?
#662 [19:00] <GrzechuMCraft> i have like 12 emails and tried all of them to recovery password
#663 [19:01] <GrzechuMCraft> i didn't get mail from Mojang etc
#664 [19:01] <ziggy_jean> i think a homie is gonna have to buy minecraft again
#665 [19:01] <GrzechuMCraft> naaah
#666 [19:01] <Lurks> GrzechuMCraft wow, thats a lot of email account
#667 [19:02] <Howdyhowdyhowdy> [Linuxmint 19.1] - Can't launch MC on any version earlier than latest version. Error : An unexpected error issue occurred and the game crashed [...]
#668 [19:02] <GrzechuMCraft> I remember only an first email account
#669 [19:02] <Lurks> GrzechuMCraft you'll have to explain everything to mojang support to be able to log in to minecraft again
#670 [19:02] <ziggy_jean> lurks bro help me out
#671 [19:02] <GrzechuMCraft> will be hard with my English lel
#672 [19:02] <Lurks> ziggy_jean you haven't explain what your problem is
#673 [19:03] <ziggy_jean> read up man
#674 [19:04] <Lurks> ziggy_jean https://help.mojang.com/customer/portal/articles/417071
#675 [19:04] <ziggy_jean> god sent
#676 [19:06] * Brawl [webchat@c-98-204-144-149.hsd1.md.comcast.net] has joined #minecrafthelp
#677 [19:06] * Brom [webchat@ip-191-5-83-199.isp.valenet.com.br] has joined #minecrafthelp
#678 [19:06] <Brawl> I cant login to my minecraft account
#679 [19:06] <Brom> Minha conta desapareceu
#680 [19:06] <Howdyhowdyhowdy> I can upload the end of the log too
#681 [19:06] <Brawl> I dont remember the password and I kind of remember the emails
#682 [19:07] <Brom> I try ro login but my password never is right, ant a try the forgot password, but I never recive a email to change it
#683 [19:07] <Lurks> Brom have you tried "forgot my password"?
#684 [19:07] <Brawl> same
#685 [19:07] <Brom> yes
#686 [19:07] <Brom> but the email to change my password never come
#687 [19:08] <ziggy_jean> ok lurks my man that link did nothing for me
#688 [19:08] * Brawl [webchat@c-98-204-144-149.hsd1.md.comcast.net] has quit. (Client Quit)
#689 [19:08] <Brom> I try to imigrate ant the site told me that is a account whiti my email, but I cant login
#690 [19:08] <Lurks> brom https://help.mojang.com/customer/portal/articles/542001
#691 [19:08] <ziggy_jean> i dont even have a more payment methods button to press on
#692 [19:09] <Brom> there is a suport in portuguese?
#693 [19:09] <Lurks> ziggy_jean have you contact your bank about international purchases?
#694 [19:09] <Lurks> Brom i don't know
#695 [19:10] <ziggy_jean> ooooo no i havent ill give them a call and see how it goes
#696 [19:10] * GrzechuMCraft [webchat@109.206.198.12] has quit. (Quit: webchat.esper.net)
#697 [19:10] <ziggy_jean> if theres any issues ill give another message to here but im gonna stay logged into here
#698 [19:10] <Brom> I try, the link you have send me, but I dont have my transaction ID, I bought this account in 2013 I think, and the online shop broken
#699 [19:11] <Brom> The yahoo remove my old emails and I cant get the trasaction ID
#700 [19:11] * ziggy_jean [webchat@1.144.104.172] has quit. (Quit: webchat.esper.net)
#701 [19:12] <Lurks> Brom oh no
#702 [19:12] <Howdyhowdyhowdy> MC version 1.14 works flawlessly btw :(
#703 [19:14] <mattym> Howdyhowdyhowdy, Have you tried using dedicated game directories for the older versions?
#704 [19:16] <Howdyhowdyhowdy> I'll give that a shot, never did it before in Linux. I have the same OS on a different laptop and it worked fine. Might be because I am using LVM on the storagE?
#705 [19:18] <mattym> Howdyhowdyhowdy, Doubt it has anything to do with that.
#706 [19:19] <Howdyhowdyhowdy> Ok thank you for the reassureance
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#708 [19:19] * Blazerter [webchat@toroon0812w-lp130-03-65-92-193-121.dsl.bell.ca] has joined #minecrafthelp
#709 [19:20] <Blazerter> Hello
#710 [19:20] <ziggy_jean> im back and my bank has no issues with international purchases online so idk whats happening
#711 [19:20] <ziggy_jean> if my mans lurks out here help me out bro
#712 [19:21] <Lurks> ziggy_jean i don't really know much else on purchasing issue
#713 [19:21] <Lurks> Blazerter hello
#714 [19:21] <ziggy_jean> damn it
#715 [19:22] <Brom> i send a email to mojang some times
#716 [19:22] <Brom> but they never helpe me
#717 [19:23] <ziggy_jean> youre god sent lurks youre a king kudos to you like deadass youre doing gods work out here
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#719 [19:23] <mattym> ziggy_jean, Have you tried making the purchase via the paypal option?
#720 [19:24] <ziggy_jean> im only 16 and dont have a paypal account
#721 [19:25] <mattym> ziggy_jean, If they havent changed it, there used to be an option to use your card via paypal without making an account.
#722 [19:25] <ziggy_jean> gotta be 18 :///
#723 [19:25] <ziggy_jean> ill see if i can use a mates paypal account
#724 [19:26] <mattym> ziggy_jean, Then get an adult to help.
#725 [19:26] <ziggy_jean> thats the plan
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#728 [19:33] * Dom [webchat@c-76-27-114-202.hsd1.ut.comcast.net] has joined #minecrafthelp
#729 [19:33] <Dom> hello im getting the error code -Xms2048m -Xmx2048m -XX:+CMSClassUnloadingEnabled -XX:+CMSPermGenSweepingEnabled -XX:PermSize=128m
#730 [19:33] <Dom> woops
#731 [19:33] <Dom> Process crashed with exit code -805306369
#732 [19:33] <Dom> Process crashed with exit code -805306369
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#736 [19:35] <bomaster21> hi, I cannot log into my minecraft account. I've tried migrating and using old and new log-in's and nothing works. (I having played minecraft in years and bought the account a long time ago so I don't have transaction ID's or anything)
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#738 [19:49] * Rapter2000 [webchat@24-207-77-76.eastlink.ca] has joined #minecrafthelp
#739 [19:50] <Rapter2000> I am trying to migrate my account but i do not have the email that i signed up with. Is there any other way to migrate my account only using my username and password?
#740 [19:56] <Howdyhowdyhowdy> mattym , I tried downloading to a different directory and it stil lcrashed :/
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#742 [20:01] <mattym> Howdyhowdyhowdy, Not downloading, for different versions use a different launcher profile with a different game directory for each.
#743 [20:02] * Azrael [webchat@pool-173-61-88-46.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#744 [20:03] * firme_aus [webchat@cpe-121-212-143-23.nb06.nsw.asp.telstra.net] has joined #minecrafthelp
#745 [20:03] <Azrael> Minecraft crashed whilst rendering overlay
#746 [20:03] <Azrael> Can anyone help
#747 [20:04] <mattym> ??> Azrael win/reinst
#748 [20:04] <Absol> Azrael: You may need to reinstall the locally installed files that Minecraft puts into place.
#749 [20:04] <Absol> Azrael: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#750 [20:04] <firme_aus> i cant get a verification code even tho i requested a new one there is none anywhere in my email
#751 [20:05] <mattym> firme_aus, Who is your email provider?
#752 [20:05] <firme_aus> outlook live
#753 [20:06] <Azrael> Absol do i have to delete everything?
#754 [20:06] <mattym> firme_aus, So you have an @outlook email address?
#755 [20:06] <firme_aus> yeah matt
#756 [20:06] <mattym> Azrael, Everything except the saves folder if you have one.
#757 [20:07] <mattym> firme_aus, You may want to try creating an account with a gmail account instead. Otherwise you will need to contact Mojang support.
#758 [20:07] <firme_aus> okay thanks
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#760 [20:07] <Azrael> Absol this si the error with more detail The game crashed whilst rendering overlay
#761 [20:07] <Azrael> Error: n: Non [a-z0-9/._-] character in path of location: minecraft:blocks/New Project (8)
#762 [20:08] <Howdyhowdyhowdy> mattym That's what I did : Launch options : Game directory, and chose 1.12.2. Was that what you meant?
#763 [20:08] <mattym> Howdyhowdyhowdy, You set the version to 1.12.2 and also set a game directory for that profile that was not .minecraft?
#764 [20:08] <mattym> Azrael, Do the instructions you were given.
#765 [20:09] <mattym> Howdyhowdyhowdy, And a folder that has never had another version run in it.
#766 [20:09] <Azrael> Absol ok I'll try
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#770 [20:12] <Azrael> Absol could I just delete and reinstall
#771 [20:12] <mattym> Azrael, The installer only handles the launcher. The instructions Absol gave cover what you need to do to reinstall the actual game files.
#772 [20:13] <Azrael> mattym ok I just didn't want to waste time
#773 [20:22] <Howdyhowdyhowdy> mattym Yeah, played gamedirectory to something other than .minecraft amd changed client version
#774 [20:24] <mattym> Howdyhowdyhowdy, I have seen issues before where Linux systems will not pick up older libraries used by older versions. That may be whats happening here.
#775 [20:27] * nimj75 [webchat@67-1-163-169.tcso.qwest.net] has joined #minecrafthelp
#776 [20:29] <nimj75> when i try to log in on minecraft is says "failed to log in ive given it 2 days to see if it would work its self out but it didnt
#777 [20:29] <mattym> nimj75, Is that error on the launcher or website?
#778 [20:30] <nimj75> launcher app thing it works fine on the web site
#779 [20:30] <mattym> nimj75, What is the full error the launcher gives you?
#780 [20:31] * gooby [webchat@c-76-17-82-202.hsd1.ga.comcast.net] has joined #minecrafthelp
#781 [20:31] <gooby> hello
#782 [20:31] <gooby> i need help with my account
#783 [20:32] <gooby> so i just bought minecraft and was ready to play it when i couldent because of "wrong user/password" and so i waited 1 hour and i still cant login
#784 [20:32] <gooby> i need help
#785 [20:33] <mattym> gooby, Are you getting that error on the website or launcher?
#786 [20:33] <nimj75> "failed to log in we tried to sign you into your xbox live account, but something went wrong." you can help gooby first tho
#787 [20:33] <gooby> im getting it on both
#788 [20:33] <mattym> gooby, Can you provide the exact errors you get on both please.
#789 [20:33] <mattym> nimj75, Oh, you are talking about the Win10/Bedrock edition?
#790 [20:33] <nimj75> yes
#791 [20:34] <mattym> nimj75, Sorry, we really don't deal with that version enough. Best bet would be to contact Xbox Live support.
#792 [20:34] <gooby> its really weird so on the site i try to login but when i enter all my info and click login the screen just dose not let me, and for the launcher it just says wrong user/password
#793 [20:35] <mattym> ??> gooby tools/hjt
#794 [20:35] <Absol> gooby: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#795 [20:35] <Absol> gooby: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#796 [20:36] <gooby> uhhh is this trusted?
#797 [20:36] <nimj75> ok thanks for trying i already talked to them and windows windows to xbox then xbox sent me to mojang
#798 [20:36] <mattym> gooby, Yes
#799 [20:36] <mattym> nimj75, Mojang in no way handles the login process for that version.
#800 [20:36] <nimj75> oh
#801 [20:37] <nimj75> ile try xbox again thanks
#802 [20:37] <nimj75> cya
#803 [20:37] * superpowers04 [~superpowe@2600:8805:a100:8c9:18c2:9b8f:6ebf:85f6] has joined #minecrafthelp
#804 [20:37] * nimj75 [webchat@67-1-163-169.tcso.qwest.net] has quit. (Quit: webchat.esper.net)
#805 [20:38] <gooby> https://paste.ubuntu.com/p/hy4NnKsFrc/
#806 [20:38] <gooby> here
#807 [20:38] <mattym> ??> gooby info/mcleaks
#808 [20:38] <Absol> gooby: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#809 [20:38] <Absol> gooby: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#810 [20:38] <mattym> ??> gooby win/hosts/edit
#811 [20:38] <Absol> gooby: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#812 [20:38] <Absol> gooby: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#813 [20:40] <gooby> ok i did that what do i do next
#814 [20:40] <gooby> ?
#815 [20:41] <gooby> i cant tell if these things are right or wrong
#816 [20:42] <Howdyhowdyhowdy> mattym Any idea how to point it to older libraries
#817 [20:42] <mattym> gooby, Re-read through all of what Absol said.
#818 [20:42] <mattym> Howdyhowdyhowdy, No, its supposed to be automated.
#819 [20:43] <Howdyhowdyhowdy> Fudge
#820 [20:44] <Howdyhowdyhowdy> Alrighty, thanks
#821 [20:45] <gooby> all i see is this with mojangs name
#822 [20:45] <gooby> 94.23.155.247 authserver.mojang.com
#823 [20:45] <gooby> 94.23.155.247 sessionserver.mojang.com
#824 [20:46] <gooby> this is my file
#825 [20:46] <gooby> https://paste.gg/p/anonymous/ddc50edadd884c859c6b596ab6467fce
#826 [20:47] <gooby> Absol
#827 [20:47] <mattym> gooby, Re-read all the instructions.
#828 [20:47] <gooby> the thing is i dont know what im doing
#829 [20:48] <gooby> i've never interacted with notepad files and things like that
#830 [20:48] <gooby> mcleaks is gone from my pc
#831 [20:48] <gooby> but now im just worried about the notepad file
#832 [20:50] <mattym> gooby, The instructions told you what to do read them carefully.
#833 [20:50] * ebough [webchat@c-68-39-196-236.hsd1.in.comcast.net] has joined #minecrafthelp
#834 [20:50] <gooby> so im just gonna assume i delete all the things that are blocked by the auth server
#835 [20:50] <gooby> ?
#836 [20:52] <mattym> gooby, "and remove all entries containing mojang in your system's Host file"
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#838 [20:52] * AndrewPH [Andrew@staff.allgamer.net] has quit. (Ping timeout: 202 seconds)
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#840 [20:53] <ebough> Can anyone help me get logged in? Haven't played since the water temple update and I'm not getting the password reset emails
#841 [20:53] <mattym> ebough, Have you checked any spam/junk folders in your email account for the reset emails?
#842 [20:55] <ebough> Yes, and I received the confirmation email from my support ticket fine...
#843 [20:55] <gooby> ok i deleted all the things. What do i do next?
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#846 [20:57] <mattym> gooby, Save the file, then try the login again.
#847 [20:57] <gooby> I GOT IT TO WORK THANK YOU!!!!!!!!!
#848 [20:57] <mattym> ebough, Then wait on the reply from the ticket.
#849 [20:57] <gooby> i love you guys no homo have a great night
#850 [20:59] <ebough> Will do, just had this link in the email so thought I'd give i a shot
#851 [20:59] * Mister_Sir [webchat@ip68-9-65-236.ri.ri.cox.net] has joined #minecrafthelp
#852 [21:00] <Mister_Sir> Hello! I'm getting the following error when connecting to my Realm Pending_Slot_options_Update. My other friends are also having the same issue.
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#854 [21:06] * CRACKOW [webchat@50.38.253.133] has joined #minecrafthelp
#855 [21:06] <CRACKOW> Im in the U.S and I currently can't buy the game, despite trying with 2 different cards, and 3 different browsers
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#858 [21:25] * mathqxyz [webchat@75-45-212-171.lightspeed.btrgla.sbcglobal.net] has joined #minecrafthelp
#859 [21:27] <mathqxyz> I migrated my account a little while ago, but now it's saying I don't own minecraft. I still have the verification code email from my purchase, but the code isn't working and I cannot receive another one for some reason.
#860 [21:41] * Spooner [webchat@cpe-70-119-101-161.tx.res.rr.com] has joined #minecrafthelp
#861 [21:41] <Spooner> need help - email account is no longer accessible (company account) and can't remember an old password. Only have user name.
#862 [21:42] <Spooner> Of course, don't have the purchase ID either
#863 [21:48] * zan [webchat@95.37.129.180.unknown.m1.com.sg] has joined #minecrafthelp
#864 [21:48] <zan> anyone can help me
#865 [21:48] <zan> mojang decided to close my support case even though it isnt solved yet
#866 [21:49] <zan> they are reviewing cases on 6th april but my case was on april 3
#867 [21:52] * Mister_Sir [webchat@ip68-9-65-236.ri.ri.cox.net] has quit. (Quit: webchat.esper.net)
#868 [21:58] * mik [webchat@pool-173-61-35-210.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#869 [21:59] <mik> every time i log on or try to play the game, it crashes for no reason pls help
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#872 [22:08] * Xyoblack [webchat@5e091bec.bb.sky.com] has joined #minecrafthelp
#873 [22:09] <Xyoblack> I need help finding out if my laptop is capable of running 1.14
#874 [22:17] <Xyoblack> Hello?
#875 [22:18] * mathqxyz [webchat@75-45-212-171.lightspeed.btrgla.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#876 [22:19] * CRACKOW [webchat@50.38.253.133] has quit. (Quit: webchat.esper.net)
#877 [22:24] * AnimaWTF [webchat@181.226.135.40] has joined #minecrafthelp
#878 [22:24] <AnimaWTF> hi!
#879 [22:25] <AnimaWTF> Until what date will the minecraft offer for pc be available?
#880 [22:26] <mattym> AnimaWTF, Do you mean the current reduced price?
#881 [22:30] <AnimaWTF> yep
#882 [22:31] <zan> anyone can help me
#883 [22:31] <zan>
#884 [22:31] <zan> mojang ignored my support case even though it wasnt fixed
#885 [22:31] <mattym> zan, We cannot really do anything about that here.
#886 [22:32] <mattym> AnimaWTF, There is no announcement regarding that, so no real way to know.
#887 [22:33] <AnimaWTF> thank you for helping me ;3 I was really worried about that
#888 [22:33] <zan> ughh i just wasted almost 2 months of waiting
#889 [22:35] <Xyoblack> Anybody help regarding specs for 1.14?
#890 [22:37] <mattym> Xyoblack, Do you own the game yet?
#891 [22:42] * zan [webchat@95.37.129.180.unknown.m1.com.sg] has quit. (Quit: webchat.esper.net)
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#894 [22:59] * seb [webchat@cpe-58-161-96-158.lfui-cr-002.win.vic.bigpond.net.au] has joined #minecrafthelp
#895 [23:01] <seb> hey guys, i havent played minecraft in a while but im trying to migrate my old account into a mojang account. However to do so it says i need the minecraft account email. Which i dont remember what email i used. Is there a way to change the email of the account without the old email.
#896 [23:02] <blaze> when entering minecraft and launching it stops responding and when going to task manager it says java(tm) platform se binary not responding
#897 [23:02] <mattym> seb, There is not, you will need to contact Mojang to have it migrated.
#898 [23:02] <mattym> ??> seb account/send-email
#899 [23:02] <Absol> seb: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#900 [23:02] <Absol> seb: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#901 [23:02] <mattym> ??> blaze av/adwcleaner
#902 [23:02] <Absol> blaze: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#903 [23:03] <Absol> blaze: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#904 [23:03] <seb> thing is how do i get the transaction ID if i dont know which email it was.
#905 [23:03] <blaze> ok ill try it
#906 [23:03] <mattym> ??> seb account/trans-id
#907 [23:03] <Absol> seb: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#910 [23:10] * ELIASBV [webchat@dsl-187-198-231-97-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#911 [23:11] * blaze [webchat@68-186-26-102.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#912 [23:11] <ELIASBV> Hi, I have MacBook Pro 2018
#913 [23:11] <ELIASBV> Mojave
#914 [23:11] <ELIASBV> internal exception java.io.ioexception, this is my error
#915 [23:11] * not_seb [webchat@cpe-58-161-96-158.lfui-cr-002.win.vic.bigpond.net.au] has joined #minecrafthelp
#916 [23:12] <ELIASBV> when I try to access the realm server
#917 [23:13] <blaze> my error is java(tm) platform se binary not responding
#918 [23:13] * ELIASBV [webchat@dsl-187-198-231-97-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#919 [23:14] <not_seb> im back with another question. If i know my minecraft username and password is it possible to find what the email is?
#920 [23:15] <Andrio> not_seb, no
#921 [23:15] <not_seb> welp
#922 [23:15] <Andrio> ??> not_seb account/forgot-email
#923 [23:15] <Absol> not_seb: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#924 [23:16] <blaze> i was here before like 2 minutes ago and you somebody told me to download malwarbytes adwcleaner and i downloaded it and restarted you they told me to come back for more instructions
#925 [23:18] <blaze> or should i try launching minecraft now
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#927 [23:23] <Andrio> blaze, does it work now?
#928 [23:23] <blaze> ill check
#929 [23:24] <blaze> ok it works now thank you
#930 [23:24] <blaze> ok it works now thank you
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#932 [23:46] * Evry11 [webchat@82.196.176.22] has joined #minecrafthelp
#933 [23:49] <Evry11> Hey, when I try to log in to my minecraft account on my mac at home it dosent work. I cant even press the login in button on minecraft.net. When I try loggin in on the downloaded launcher it says ''Cant concect to servers''. My wifi is working put it does not work on the minecraft related sites, I have tried using my phone as a internet hotspot and
#934 [23:49] <Evry11> when i did that i could log in with no problem. As soon as i connect tot the wifi it wont let me log in. I have also tried to log in at work with no issues.
#935 [23:50] <mattym> Evry11, On a mac?
#936 [23:50] <Evry11> Yes its a mabook pro from late 2015
#937 [23:50] <mattym> ??> Evry11 mac/hosts
#938 [23:50] <Absol> Evry11: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#939 [23:50] <Absol> Evry11: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#940 [23:51] <Evry11> The finder toolbar on my mac?
#941 [23:52] <mattym> Evry11, Yes, maybe better described as the Address bar in finder.
#942 [23:53] <Evry11> Okay, im not at home right now so cant access the computer, will get back to the chat later this afternoon. Thank you for your time! :)
#943 [23:53] * Evry11 [webchat@82.196.176.22] has quit. (Quit: webchat.esper.net)