#1 [00:11] * DeadLightning [webchat@072-177-090-089.res.spectrum.com] has joined #minecrafthelp
#2 [00:13] <DeadLightning> I am having trouble setting up a server, I have tried to port forward my router but when I try to check if the port is open using canyouseeme.org I get a connection timed out error. I am pretty sure I have the port setup correctly in my router settings so I feel like it might have something to do with firewall at this point.
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#5 [00:40] <yoyo> hi
#6 [00:40] <yoyo> hi how can i refund
#7 [00:40] <yoyo> my game i had it for an hour
#8 [00:40] <yoyo> and would like to refund it
#9 [00:47] * Sweetlark [webchat@36-236-55-26.dynamic-ip.hinet.net] has joined #minecrafthelp
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#11 [00:53] <badsoda> hey, so when i try to migrate my old account to a mojang account it says its already been done, but when i try to recover m,y password the email doesnt get sent
#12 [00:56] * Blax [webchat@210.54.33.118] has joined #minecrafthelp
#13 [00:57] <Blax> i can't download new minecraft version (1.14) etc. and not old ones either only from already created profiles
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#16 [01:06] * Zombehunter012 [webchat@c-73-153-83-187.hsd1.co.comcast.net] has joined #minecrafthelp
#17 [01:07] <Zombehunter012> game loses frame rates when hitting a tree. i have a pretty decent computer. i am also playing on realms
#18 [01:34] * Morrolan [morrolan@znc.morrolan.ch] has joined #minecrafthelp
#19 [01:56] * Scirty [webchat@london4745w-lp140-02-74-12-132-193.dsl.bell.ca] has joined #minecrafthelp
#20 [01:57] * BRMinerz01 [webchat@130.105.206.39] has joined #minecrafthelp
#21 [01:57] <BRMinerz01> hi
#22 [01:57] <BRMinerz01> hello
#23 [01:57] <Scirty> hey, I'm having issues on Xbox One's version of Better Together. It won't let me sync my user data
#24 [02:01] <BRMinerz01> mines stuck forever on loading screen in the minecraft launcher
#25 [02:01] <Scirty> I've tried everything I could to get my xbox or the game to sync my data, but nothing good has happened yet. I've uninstalled the game, removed my xbox account from my xbox, tried a different account to see if that could sync, which it couldn't, I've contacted Xbox Support on this dilemma but they take weeks/months to respond. I'm just at a loss
#26 [02:02] <Scirty> basic stuff, but have you uninstalled and reinstalled minecraft?
#27 [02:03] <BRMinerz01> ill try
#28 [02:03] <Scirty> before you do, what platform do you play on?
#29 [02:03] <BRMinerz01> windows 7
#30 [02:03] <Scirty> I'm not a helper but I can try to guide you through some basic stuff, you don't have to listen to me
#31 [02:04] <BRMinerz01> it's fine
#32 [02:04] <Scirty> okay
#33 [02:04] <Scirty> "Uninstall Minecraft. Please note that your worlds and your saved worlds and inventory will be deleted when you remove the files. If you want to keep your progress, you need to locate the saves folder and save it on your computer before you drag the .minecraft folder to the trash"
#34 [02:04] <Scirty> this is what I found while searching to see if worlds on minecraft save
#35 [02:04] <Scirty> after you've uninstalled*
#36 [02:04] * Haz [webchat@103.217.166.58] has joined #minecrafthelp
#37 [02:05] <BRMinerz01> thankss ill try that brb
#38 [02:05] <Scirty> make sure you put your minecraft world into your saved folder
#39 [02:05] <Haz> Hello, im wondering how i'd be able to retrieve the minecraft folder on a mac? Checked all the files including Application Support but cannot find a "minecraft" file
#40 [02:07] <Scirty> I assume you've watching a video similar to this? https://youtu.be/HGAb8KwmSgY
#41 [02:08] <Scirty> https://gaming.stackexchange.com/questions/294910/i-dont-have-a-minecraft-folder-anywhere-on-my-mac
#42 [02:08] <Scirty> try this page I found, it could prove useful
#43 [02:09] <Scirty> Open Minecraft and launch the game. Click Options…, Resource Packs…, then at the bottom of this screen, find and click Open Resource Pack Folder.
#44 [02:09] <Scirty> You will now have a finder window open that is inside your minecraft folder. Navigate up one folder by typing ⌘↑ and you will be looking at your minecraft folder.
#45 [02:09] <Scirty> copied off that site
#46 [02:09] <BRMinerz01> sry it doesn work
#47 [02:10] <BRMinerz01> i deleted the launcher and downloaded it again
#48 [02:10] <Scirty> sorry
#49 [02:10] <BRMinerz01> it's okay
#50 [02:10] <Scirty> So right when you launch Minecraft it freezes or gets stuck in startup?
#51 [02:11] <BRMinerz01> when i launch minecraft there should be a play button right
#52 [02:11] <Scirty> yeha
#53 [02:11] <BRMinerz01> but it wont let me play
#54 [02:11] <BRMinerz01> because it only says loading
#55 [02:12] <BRMinerz01> it's infinite loading
#56 [02:12] <BRMinerz01> i tried reinstalling java but it still doesnt wrk
#57 [02:12] <BRMinerz01> work
#58 [02:13] <Scirty> hmm
#59 [02:13] <Scirty> I can't really help you, I'm not experienced in thi sort of stuff, you're going to have to wait for a "Senior", sorry
#60 [02:14] <Scirty> https://youtu.be/IlgC-G1epo4
#61 [02:15] <Scirty> perhaps this video could help you?
#62 [02:15] * jcarroll131 [webchat@138.44.9.77] has joined #minecrafthelp
#63 [02:15] <BRMinerz01> it's okay because i think theres something more
#64 [02:15] <BRMinerz01> like complicated error
#65 [02:15] <Scirty> ah
#66 [02:15] <BRMinerz01> because when i look at the logs
#67 [02:15] <BRMinerz01> the development console tab
#68 [02:16] <BRMinerz01> it says unable to find valid certification
#69 [02:16] <BRMinerz01> path to requested targer
#70 [02:16] <BRMinerz01> target
#71 [02:16] <BRMinerz01> idk what that means tho
#72 [02:16] <jcarroll131> I am trying to purchase minecraft online. I have tried with two different cards and a paypal and it keeps saying please try again later. Anyone can help?
#73 [02:17] <Scirty> https://gaming.stackexchange.com/questions/282654/minecraft-login-issues-unable-to-find-valid-certification-path this maybe?
#74 [02:17] <Scirty> are you on xbox carroll?
#75 [02:18] <jcarroll131> java
#76 [02:18] <Scirty> are you positive you have the right amount on the cards?
#77 [02:19] <jcarroll131> yes certain
#78 [02:19] <Scirty> https://help.mojang.com/customer/en/portal/articles/417071-i-can%E2%80%99t-make-a-purchase
#79 [02:19] <Scirty> ?
#80 [02:20] <jcarroll131> yeah ive seen that - im on mac so i also tried on safari. Ive also tried mutiple cards and a paypal
#81 [02:22] <jcarroll131> i also tried to pay for the java version on my phone lol but didnt work
#82 [02:22] <Scirty> I'm not a helper so I can't help you with this, sorry
#83 [02:23] * gopz2 [webchat@pa49-180-137-111.pa.nsw.optusnet.com.au] has joined #minecrafthelp
#84 [02:23] <jcarroll131> is there any way of calling mojang to ask a rep?
#85 [02:24] <Scirty> I'm not too sure if they have a phone or anything of that sort. I've sent an email about my problem and I joined this chat to see if I could get help any quicker
#86 [02:24] <Scirty> support number*
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#88 [02:29] * BRMinerz01 [webchat@130.105.206.39] has quit. (Quit: webchat.esper.net)
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#93 [02:49] * TREY_KIMMEL [webchat@cpe-98-146-136-56.natnow.res.rr.com] has joined #minecrafthelp
#94 [02:49] <TREY_KIMMEL> my launcher is failing to finish downloading
#95 [02:50] <TREY_KIMMEL> I have tried multiple times and each time it gets close to the end and stops working
#96 [02:50] <TREY_KIMMEL> I have turned off my firewall and I dont have bytforce on my pc
#97 [02:50] <TREY_KIMMEL> i dont know what to do and i really want to play minecraft please help me
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#99 [03:01] * BRMinerz01 [webchat@130.105.206.39] has joined #minecrafthelp
#100 [03:01] <BRMinerz01> hi can someone help me with the infinite loading screen time in minecraft launcher
#101 [03:02] <BRMinerz01> brb brb
#102 [03:05] * Scirty [webchat@london4745w-lp140-02-74-12-132-193.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#103 [03:45] * Dar0 [webchat@218.158.179.58.sta.dodo.net.au] has joined #minecrafthelp
#104 [03:46] <Dar0> hey im having problems purcahsing th game
#105 [03:47] <Dar0> it keeps saying verify card info and such even after i have and its all right
#106 [03:48] * Dar0 [webchat@218.158.179.58.sta.dodo.net.au] has quit. (Client Quit)
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#109 [03:55] * otto [webchat@c-98-252-81-193.hsd1.ca.comcast.net] has joined #minecrafthelp
#110 [04:01] <otto> Hello, currently I'm having trouble logging in. Whenever I input my email and password for my registered mojang account and either click ENTER or click on the LOG IN button, nothing will happen. It does not go to the next page, and no error message pops up. The reCAPTCHA prompt comes up, but very infrequently, and even after I complete the CAPTCHA
#111 [04:01] <otto> prompt, it will simply disappear and leave me at the same page. I've tried multiple browsers on my PC but only have managed to login successfully on my phone. This problem has been ongoing for almost the past 12 hours.
#112 [04:01] <otto> This is on the minecraft.net login page
#113 [04:02] * Xyoblack [webchat@5e091bec.bb.sky.com] has quit. (Quit: webchat.esper.net)
#114 [04:55] * HERVOC [webchat@197.15.15.111] has joined #minecrafthelp
#115 [04:56] <HERVOC> when i click play on the luncher my game crashes my version is 1.14.1 it says unexpected error and a file log
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#118 [05:12] * boidowndastreet [webchat@cpe-75-191-81-133.triad.res.rr.com] has joined #minecrafthelp
#119 [05:17] <boidowndastreet> so i bought a minecraft gift code and used it to buy minecraft. when i placed the order this placing order screen popped up. The xcreeen wouldnt go away and it was on this screen for about 5 days. I then restrated the page and typed it in again. It said i already used it but i still dont have minecraft beacause when i sign in it tells me to put a p
#120 [05:17] <boidowndastreet> ayment option in. What do I do?
#121 [05:53] * HornPub [webchat@95-107-93-130.dsl.orel.ru] has joined #minecrafthelp
#122 [05:54] <HERVOC> hello what is name on your account?
#123 [05:54] <HERVOC> boidowndastreet?
#124 [05:54] <Andrio> HERVOC, can you show me the log
#125 [05:54] <Andrio> ??> HERVOC paste
#126 [05:54] <Absol> HERVOC: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#127 [05:55] <HERVOC> i paste it?
#128 [05:55] <HERVOC> i create an account for that?
#129 [05:56] <Andrio> HERVOC, you don't need an account.
#130 [05:56] <HERVOC> i do
#131 [05:57] <HERVOC> for the text download
#132 [05:57] <HERVOC> nvm
#133 [05:58] <HornPub> Can someone help me? Long time ago i migrated my minecraft accout to mojang and after it don't played too much. And now after years i wanted to play minecraft and i forgot mojang account details and cant log in...Can i somehow retrieve my accout if i only know old username and password. I wrote to support, but they dont responded after 1 month....
#134 [05:59] <HERVOC> you tried recover password from email?
#135 [05:59] <HornPub> I dont remember email
#136 [05:59] <HornPub> I only know old accout nickname and old passwrod
#137 [05:59] <HornPub> password*
#138 [06:00] <HERVOC> you can't recover email from account nickname?
#139 [06:00] <HornPub> I can? How? Don't saw any links
#140 [06:01] <HERVOC> https://help.mojang.com/customer/portal/articles/329524-change-or-forgot-password
#141 [06:01] <HERVOC> click on forget your email
#142 [06:01] <Andrio> ??> HornPub account/forgot-email
#143 [06:01] <Absol> HornPub: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#144 [06:02] <HERVOC> no
#145 [06:02] <HERVOC> sry wrong link
#146 [06:02] <HornPub> Absol allready tryed facerolling all emails i knew
#147 [06:02] <HornPub> Didnt work
#148 [06:03] <HornPub> Can i see accout email if i only know username?
#149 [06:04] <Andrio> HornPub, no
#150 [06:04] <HERVOC> Andrio did you find a solution for my problem?
#151 [06:04] <Andrio> HERVOC, I'd still like to see the link to your log file
#152 [06:04] <HornPub> So it seems i lost my account forever :(
#153 [06:04] <HERVOC> sry i forgot
#154 [06:04] <HERVOC> https://paste.ubuntu.com/p/msyRWW6WqZ/
#155 [06:14] <HERVOC> tell me if you find a solution i'am waiting take your time
#156 [06:14] <HERVOC> Andrio
#157 [06:41] * KBOC [webchat@79.107.105.43] has joined #minecrafthelp
#158 [06:41] <KBOC> Hello, does anyone else have a problem with paysafecard?
#159 [06:42] <KBOC> i tried buying the game with paysafecard but paysafecard refuses the payment
#160 [06:46] <Andrio> KBOC, how much credit is on the card?
#161 [06:46] <KBOC> 20 euros, if that's what you mean
#162 [06:47] <Andrio> KBOC, I'm afraid the price is actually €23.95
#163 [06:48] <KBOC> but it's on sale, for me it's 16.05€
#164 [06:48] <KBOC> or close to that
#165 [06:48] <Andrio> KBOC, where?
#166 [06:48] <KBOC> greece
#167 [06:48] <Andrio> KBOC, where are you trying to buy it from?
#168 [06:48] <KBOC> the official site of course
#169 [06:48] <Andrio> mm
#170 [06:49] <KBOC> i can send you a screenshot if you want to show you what i see
#171 [06:50] <KBOC> but i don't think i can through this chat
#172 [06:50] <Andrio> ??> KBOC Imgur
#173 [06:50] <Absol> KBOC: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#174 [06:50] <KBOC> okay
#175 [06:51] <Andrio> HERVOC, see https://www.minecraftforum.net/forums/archive/legacy-support/1836712-need-help-java-crash?comment=2
#176 [06:51] <KBOC> https://imgur.com/a/kAh78wr
#177 [06:53] <Andrio> I see
#178 [06:55] <KBOC> this is what paysafecard says: https://imgur.com/a/8QXueWP
#179 [06:55] <KBOC> Andrio
#180 [06:56] * weariedarrow [webchat@162-237-103-54.lightspeed.clmboh.sbcglobal.net] has joined #minecrafthelp
#181 [06:56] <HERVOC> Andrio i have a ps4 controller connected on pc i disconnected it i lunched 1.14.1 version still crashing
#182 [06:57] <HERVOC> do you think that the controller is the problem ?
#183 [06:58] <Andrio> Probably not
#184 [06:59] <KBOC> i never had problems with paysafecard, i dont know why i can't buy minecraft
#185 [06:59] <HERVOC> btw not the same crash report after i disconnected the controller
#186 [07:00] * idunno [webchat@h77-53-185-27.cust.a3fiber.se] has joined #minecrafthelp
#187 [07:00] <idunno> just wondering if the buy servers are down or something
#188 [07:00] <idunno> haven't been able to buy the game
#189 [07:00] <idunno> tried yesterday and it still doesn't work
#190 [07:00] <KBOC> holy hell
#191 [07:00] <KBOC> me too bro
#192 [07:01] * HornPub [webchat@95-107-93-130.dsl.orel.ru] has quit. (Quit: webchat.esper.net)
#193 [07:01] <KBOC> what did you try to pay with?
#194 [07:01] <idunno> credit card
#195 [07:01] <KBOC> oh
#196 [07:01] * PlayWeed [webchat@115.135.126.63] has joined #minecrafthelp
#197 [07:01] <KBOC> i tried with paysafecard
#198 [07:01] <idunno> weird
#199 [07:01] <KBOC> i thought i was the only one with this problem
#200 [07:02] <PlayWeed> i cant login my account and my email linked with it is now not linked anymore as tho my acc just disappeared
#201 [07:02] <idunno> it's actually for my friend, he couldn't buy it so i wanted to see if i could
#202 [07:02] <idunno> neither of us can
#203 [07:02] <idunno> weird
#204 [07:02] <KBOC> i saw a sale on minecraft and i decided to buy it and i just can't
#205 [07:02] <PlayWeed> my acc just disappeared xd
#206 [07:02] <KBOC> wot
#207 [07:02] <KBOC> i don't think that can happen
#208 [07:02] <KBOC> but im no mod so
#209 [07:03] <PlayWeed> idk the email i had linked to it now can register again
#210 [07:03] <weariedarrow> i want to switch to a mojang account but i cant remember my email since i made the account so long ago and under the email bar to type it in it says forgot email and if you click it it brings you to the support center but their solution is to convert it to a mojang account but again i cant do that without my email. it also says a solution is to use
#211 [07:03] <weariedarrow> a transaction id but i cant find that without that lost email.
#212 [07:04] * weariedarrow [webchat@162-237-103-54.lightspeed.clmboh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#213 [07:05] * idunno [webchat@h77-53-185-27.cust.a3fiber.se] has quit. (Client Quit)
#214 [07:05] * weariedarrow [webchat@162-237-103-54.lightspeed.clmboh.sbcglobal.net] has joined #minecrafthelp
#215 [07:05] <weariedarrow> i want to switch to a mojang account but i cant remember my email since i made the account so long ago and under the email bar to type it in it says forgot email and if you click it it brings you to the support center but their solution is to convert it to a mojang account but again i cant do that without my email. it also says a solution is to use
#216 [07:05] <weariedarrow> a transaction id but i cant find that without that lost email.
#217 [07:06] * simsim [webchat@35.59.34.95.customer.cdi.no] has joined #minecrafthelp
#218 [07:07] <weariedarrow> i want to switch to a mojang account but i cant remember my email since i made the account so long ago and under the email bar to type it in it says forgot email and if you click it it brings you to the support center but their solution is to convert it to a mojang account but again i cant do that without my email. it also says a solution is to use
#219 [07:07] <weariedarrow> a transaction id but i cant find that without that lost email.
#220 [07:07] <simsim> Hi! My macbook can't run the new version 1.14.1 of minecraft (Game crash)! I have the news version of macOS and java! Can you guys please help me?
#221 [07:11] <simsim> hello?
#222 [07:13] <simsim> this was not helpful at all :/
#223 [07:15] <KBOC> im just here because i simply can't buy the game
#224 [07:15] <KBOC> i don't know what is wrong with minecraft right now
#225 [07:15] <PlayWeed> Im here cause my acc disappeared
#226 [07:15] <simsim> I hope someone wil help us soon
#227 [07:16] <KBOC> ^
#228 [07:16] * KaYAm0 [webchat@host107-30-dynamic.117-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#229 [07:18] <KaYAm0> Hi, i downloaded minecraft today but when i open minecraft launcher, it doesn't work
#230 [07:18] <weariedarrow> i want to switch to a mojang account but i cant remember my email since i made the account so long ago and under the email bar to type it in it says forgot email and if you click it it brings you to the support center but their solution is to convert it to a mojang account but again i cant do that without my email. it also says a solution is to use
#231 [07:18] <weariedarrow> a transaction id but i cant find that without that lost email.
#232 [07:18] * simsim [webchat@35.59.34.95.customer.cdi.no] has joined #minecrafthelp
#233 [07:19] * elojello [webchat@150.107.174.26] has joined #minecrafthelp
#234 [07:21] <KBOC> are minecraft issues a thing or is this new?
#235 [07:21] <elojello> hello, I cant log into minecraft.net, my page is unresponsive and Ive tried multiple solutions, changing the account password, changing the email, even trying a completely different account. This is all under an attempt to purchase Java edition
#236 [07:22] <KBOC> so nobody can purchase minecraft java huh
#237 [07:22] <elojello> is that whats happening rn
#238 [07:23] <KBOC> yea i still can't buy minecraft
#239 [07:23] <KBOC> feeksbadman
#240 [07:23] <KBOC> feels*
#241 [07:23] <elojello> same problem bro, sucks man, i dont wanna wait its been ages
#242 [07:24] <KBOC> wait what do you mean ages
#243 [07:24] * Macman [webchat@host86-147-153-127.range86-147.btcentralplus.com] has joined #minecrafthelp
#244 [07:24] <elojello> ive been trying since monday
#245 [07:24] <elojello> to login
#246 [07:24] <KBOC> can you buy it though?
#247 [07:24] <KBOC> i can login just fine
#248 [07:24] <elojello> i cant even login bro
#249 [07:24] <KBOC> weird
#250 [07:25] <Macman> hey so you know when you enter a new chunk and the chunk behind you goes blue? Is there a way to stop that?
#251 [07:25] <elojello> like the first step is to login to even access the credit casrd info stuff right
#252 [07:25] * simsim [webchat@35.59.34.95.customer.cdi.no] has quit. (Quit: webchat.esper.net)
#253 [07:25] <KBOC> do you think this will get fixed or wwhat
#254 [07:25] <elojello> but i cant even login to get there
#255 [07:25] <elojello> i can login to mojang fine, but not minecraft.net, where you have to buy java edition
#256 [07:26] <KBOC> dont worry man, even if you were to log in to minecraft you can't buy it
#257 [07:26] <KBOC> for some reason no one can
#258 [07:26] * Ziley [webchat@cable-77-77-226-70.dynamic.telemach.ba] has joined #minecrafthelp
#259 [07:26] <elojello> ugh how come? whats the problem youre facing rn
#260 [07:26] <KBOC> just can't buy it
#261 [07:27] <elojello> like not responding orr?
#262 [07:27] <KBOC> the servers are down or something i don't know
#263 [07:27] <elojello> probably
#264 [07:27] <elojello> imma check back tomorrow
#265 [07:27] <elojello> hopefully its fixed by then
#266 [07:27] <KBOC> yes
#267 [07:27] <KBOC> hopefully
#268 [07:27] <KBOC> so
#269 [07:27] <KBOC> for me it's 16.05 euros
#270 [07:27] <elojello> alright, ill see you bud, thanks
#271 [07:27] <KBOC> no 15.06 sorry
#272 [07:28] <elojello> for me its 25.65 NZD
#273 [07:28] <elojello> its cheaper than usual
#274 [07:28] * elojello [webchat@150.107.174.26] has quit. (Quit: webchat.esper.net)
#275 [07:28] <Ziley> I have really strange problem whenever i try to join a Minecraft server my computer truns off and i have soild comp so i really dont know what to do
#276 [07:29] <KBOC> what the actual hell, i just want to buy the game and i can
#277 [07:29] <KBOC> 't even do that
#278 [07:29] * PlayWeed [webchat@115.135.126.63] has quit. (Quit: webchat.esper.net)
#279 [07:32] * Ziley [webchat@cable-77-77-226-70.dynamic.telemach.ba] has quit. (Quit: webchat.esper.net)
#280 [07:33] <KaYAm0> the minecraft launcher doesn't work, why?
#281 [07:33] <KaYAm0> i cannot log
#282 [07:35] * KaYAm0 [webchat@host107-30-dynamic.117-80-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#283 [07:36] * Sam [webchat@host-197.58.200.122.tedata.net] has joined #minecrafthelp
#284 [07:37] <Sam> Why i cant purchase minecraft when i put every thing required i press purchase it tells me error placing order why
#285 [07:41] * ellu [webchat@85-76-42-122-nat.elisa-mobile.fi] has joined #minecrafthelp
#286 [07:44] <ellu> Hello! I bought my minecraft back in 2012. It seems that I have migrated it in 2016, but I have no idea if I have changed the email within the migration. When I try to reset my password I do not get any messages to any of my emails which might be connected with Mojang.
#287 [07:49] * Spooner [webchat@cpe-70-119-101-161.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#288 [07:58] * HERVOC [webchat@197.15.15.111] has quit. (Quit: webchat.esper.net)
#289 [08:00] * KBOC [webchat@79.107.105.43] has quit. (Quit: webchat.esper.net)
#290 [08:13] <Greymagic27> weariedarrow, Hey. Have you emailed mojang support yet?
#291 [08:13] <Greymagic27> ellu, ^
#292 [08:16] <ellu> Yes. They're still checking messages from April or something so I guess it's going to take a while
#293 [08:17] <Greymagic27> ellu, Sadly yes. Keep checking this page, once your date appears you should expect a reply :) https://help.mojang.com/customer/portal/articles/359446
#294 [08:18] <ellu> Do you have any idea how long is that going to take? Will I be able to play minecraft before fall?
#295 [08:18] <Greymagic27> ellu, I don't, no. When did you send your email?
#296 [08:19] <ellu> Few hours ago
#297 [08:19] <Greymagic27> ellu, I'd expect a reply in 1-2 weeks then, it depends how fast they catch up
#298 [08:20] <ellu> Okay, sounds pretty fair. Thanks!
#299 [08:20] <Greymagic27> ellu, No problem. Good luck!
#300 [08:26] * Olek200512 [webchat@host-185-93-94-211.ip-point.pl] has joined #minecrafthelp
#301 [08:37] * VERA [webchat@ti0098a400-0915.bb.online.no] has joined #minecrafthelp
#302 [08:50] * evry1001 [webchat@h-148-133.A240.priv.bahnhof.se] has joined #minecrafthelp
#303 [08:52] <evry1001> Hi, I have a issue with my login, when i try to log in to minecraft.net or the minecraft launcher via my home wifi it dosent work. On minecraft.net the green log in button does nothing and on the launcher it says ''server can't be reached'' as soon as I hook up my Mac to my iPhones hot spot network everything works fine
#304 [08:53] <evry1001> also works fine in friends house and at work
#305 [08:54] <Greymagic27> evry1001, Hey. I don't know much about macs but here are some steps which I'd like you to follow to determine if anything in your host file is causing your issue:
#306 [08:54] <Greymagic27> ??> evry1001 mac/hosts
#307 [08:54] <Absol> evry1001: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#308 [08:55] <Absol> evry1001: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#309 [08:56] <evry1001> One sec
#310 [08:57] <evry1001> can't find a file on my mac with that name
#311 [08:58] <evry1001> Im serching in the finder searchbar
#312 [08:58] <Greymagic27> evry1001, Do you have a 'finder toolbar'?
#313 [08:59] * Olek200512 [webchat@host-185-93-94-211.ip-point.pl] has quit. (Quit: webchat.esper.net)
#314 [08:59] <evry1001> Are we talking about the one that is installed on the mac or a separate program?
#315 [09:00] <Greymagic27> evry1001, The one that's installed on your mac
#316 [09:02] <evry1001> Yes, i have it open, but when i search in the top right corner no text file is found by that name
#317 [09:03] <evry1001> is there a menu I'm missing?
#318 [09:04] <Greymagic27> evry1001, See if these steps work better. You'll still be able to see your host file but you'll also have edit access to them
#319 [09:04] <Greymagic27> ??> evry1001 mac/hosts/edit
#320 [09:04] <Absol> evry1001: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#321 [09:04] <Absol> evry1001: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#322 [09:09] * Lolfaceer [webchat@bb115-66-10-174.singnet.com.sg] has joined #minecrafthelp
#323 [09:14] * evry1001 [webchat@h-148-133.A240.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#324 [09:24] * HERVOC [webchat@197.15.15.111] has joined #minecrafthelp
#325 [09:24] <HERVOC> Andrio you didn't really find the solution i need to contact mojang?
#326 [09:28] * evry1001 [webchat@h-148-133.A240.priv.bahnhof.se] has joined #minecrafthelp
#327 [09:28] <Andrio> HERVOC, unfortunately Mojang probably can't help with technical issues like this
#328 [09:28] <evry1001> Cant log in due to my wifi, last guy trying to help me was talking about going in to terminal and accessing the hosts file
#329 [09:30] * evry1001 [webchat@h-148-133.A240.priv.bahnhof.se] has quit. (Client Quit)
#330 [09:30] * evry1001 [webchat@h-148-133.A240.priv.bahnhof.se] has joined #minecrafthelp
#331 [09:31] <evry1001> Hi, can't log in to minecraft.net or the downloaded launcher due to wi-fi issues, the servers won't connect
#332 [09:31] <evry1001> last guy was talking about going to terminal and finding the hosts file
#333 [09:32] <evry1001> can we continue from there?
#334 [09:32] <Greymagic27> evry1001, Sure. Do you need the steps again?
#335 [09:32] <evry1001> yes
#336 [09:32] <Greymagic27> ??> evry1001 mac/hosts/edit
#337 [09:32] <Absol> evry1001: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#338 [09:32] <Absol> evry1001: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#339 [09:32] <evry1001> and after that?
#340 [09:32] <Greymagic27> evry1001, After that. DM me everything in that file using /msg Greymagic27
#341 [09:33] <evry1001> can i paste it here?
#342 [09:33] <Greymagic27> ??> evry1001 paste
#343 [09:33] <Absol> evry1001: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#344 [09:35] <evry1001> done
#345 [09:35] <Greymagic27> evry1001, Send the URL that you now have
#346 [09:35] <evry1001> https://paste.ubuntu.com/p/Kr6bztVY8P/
#347 [09:36] <Greymagic27> evry1001, I don't see anything in there that would be the cause of your issue.
#348 [09:36] <evry1001> :/
#349 [09:36] <evry1001> then i really don't know
#350 [09:37] <Greymagic27> As I said before, I don't know enough about macs or playing minecraft on mac to be able to help you further. Would you mind waiting for a more experienced volunteer who knows about macs to come online?
#351 [09:37] <evry1001> sure :)
#352 [09:41] * Spar [webchat@c-98-218-203-14.hsd1.md.comcast.net] has joined #minecrafthelp
#353 [09:41] <evry1001> Hi, can't log in to minecraft.net or the downloaded launcher due to wi-fi issues, the servers won't connect
#354 [09:41] <evry1001> works on iPhone hot spot but not my wi-fi
#355 [09:44] * AMemeForAllICare [webchat@h204.133.89.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#356 [09:45] <AMemeForAllICare> so i just downlaoded minecraft and when i was mid-download it said "Unable to save download"
#357 [09:45] <Spar> Hi! When I try to enter my Realm, it gives an error saying "Stuck in Pending Slot Options Update". I'm unable to close the realm, restore a backup, or load a different world. Any help would be appreciated!
#358 [09:46] * maro [~maro@port-92-196-32-125.dynamic.qsc.de] has joined #minecrafthelp
#359 [09:46] <AMemeForAllICare> so i just downlaoded minecraft and when i was mid-download it said "Unable to save download"
#360 [09:46] <Greymagic27> AMemeForAllICare, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#361 [09:46] <Greymagic27> ??> AMemeForAllICare tools/hjt
#362 [09:46] <Absol> AMemeForAllICare: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#363 [09:46] <Absol> AMemeForAllICare: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#364 [09:46] <Greymagic27> Spar, See if this helps: https://help.mojang.com/customer/en/portal/articles/1698597-realms-connection-issues---java-edition
#365 [09:52] * weariedarrow [webchat@162-237-103-54.lightspeed.clmboh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#366 [09:52] <AMemeForAllICare> it didn't work
#367 [09:53] <Greymagic27> AMemeForAllICare, It's not something that will fix your minecraft. It's a tool that gets a list of programs running on your PC. Follow the steps for how to send the log it gives you here
#368 [09:56] <AMemeForAllICare> sent
#369 [09:56] <Greymagic27> AMemeForAllICare, Send the URL here
#370 [09:58] * AMemeForAllICare [webchat@h204.133.89.75.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#371 [10:00] <Spar> Greymagic27, thanks for responding! When I try most of the steps on that page I get errors; for example, trying to upload a new world results in "Upload failed! (-1)". I've been searching this error but haven't found many results. Is there a way to manually reset the realm outside of Minecraft itself?
#372 [10:04] * hunter [webchat@142.93.146.165] has joined #minecrafthelp
#373 [10:04] <hunter> i have apatch 1-1 when downloading the game on mac
#374 [10:05] * hunter [webchat@142.93.146.165] has quit. (Client Quit)
#375 [10:06] * Spar [webchat@c-98-218-203-14.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#376 [10:20] * Einar [webchat@vpn.hotchkiss.org] has joined #minecrafthelp
#377 [10:20] <Einar> Hi, I have not played minecraft in a very long time and I'm trying to acces my account on a new mac. I have tried resetting my password but I do not get a password reset email?
#378 [10:21] <Einar> I am also not sure if I have the correct username, but I am certain that I have the correct email
#379 [10:24] * Brianonymous [webchat@pr665-1-78-196-244-76.fbx.proxad.net] has joined #minecrafthelp
#380 [10:24] <Brianonymous> Hello.
#381 [10:24] <Brianonymous> I don't receive account password reset email
#382 [10:28] * Einar [webchat@vpn.hotchkiss.org] has quit. (Quit: webchat.esper.net)
#383 [10:29] * Schwertkreuz2 [webchat@p54A1A3CC.dip0.t-ipconnect.de] has joined #minecrafthelp
#384 [10:29] <Schwertkreuz2> 5de7-d36a-9aef-eb62
#385 [10:30] * Schwertkreuz2 [webchat@p54A1A3CC.dip0.t-ipconnect.de] has quit. (Client Quit)
#386 [10:31] * maro [~maro@port-92-196-32-125.dynamic.qsc.de] has quit. (Quit: Kein Bock mehr)
#387 [10:34] * BBB78 [webchat@p548C36B8.dip0.t-ipconnect.de] has joined #minecrafthelp
#388 [10:34] <BBB78> hello i have big problems with my account
#389 [10:34] <BBB78> can s.o help me please
#390 [10:35] <BBB78> i purchased full java version for me and want to play with my two sons online, is this not possible?
#391 [10:35] <GreyVulpine> With one account? No.
#392 [10:35] <GreyVulpine> You would need an account for each person playing
#393 [10:35] <BBB78> so everyone has to pay full price?
#394 [10:35] <GreyVulpine> Yes.
#395 [10:35] <BBB78> ok than i need refund dont want to play this
#396 [10:36] <BBB78> how can i get refund please
#397 [10:36] <GreyVulpine> File a support ticket through: http://help.mojang.com/customer/portal/emails/new
#398 [10:37] * blue [webchat@63-231-152-186.mpls.qwest.net] has joined #minecrafthelp
#399 [10:37] <blue> how do i download forge
#400 [10:39] * blue [webchat@63-231-152-186.mpls.qwest.net] has quit. (Client Quit)
#401 [10:40] * xUltimateHusky [webchat@31.217.0.175] has joined #minecrafthelp
#402 [10:40] <xUltimateHusky> hello
#403 [10:40] <xUltimateHusky> i forgot my password
#404 [10:42] <xUltimateHusky> i forgot my password
#405 [10:42] <xUltimateHusky> i have gmail and mail
#406 [10:42] * BBB78 [webchat@p548C36B8.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#407 [10:58] * TylerTrollz [webchat@wsip-24-249-57-97.ks.ks.cox.net] has joined #minecrafthelp
#408 [10:59] <TylerTrollz> i have been trying to purchase the game for the java edition and it is not allowing me to i looked on the page with the payment fail segement but nothing i tried worked
#409 [10:59] <TylerTrollz> i have been trying to purchase the game for the java edition and it is not allowing me to i looked on the page with the payment fail segement but nothing i tried worked
#410 [11:01] * TylerTrollz [webchat@wsip-24-249-57-97.ks.ks.cox.net] has left #minecrafthelp
#411 [11:13] * Inexp128 [webchat@65.49.126.197] has joined #minecrafthelp
#412 [11:13] * Inexp128 [webchat@65.49.126.197] has quit. (Network ban)
#413 [11:14] * WR2 [webchat@109.76.54.254] has joined #minecrafthelp
#414 [11:14] <WR2> hello?
#415 [11:15] <WR2> I cant log into my account even after reseting my password 2 times
#416 [11:15] <WR2> is there a way to fix it?
#417 [11:15] * SkelieThePanda [webchat@athedsl-111995.home.otenet.gr] has joined #minecrafthelp
#418 [11:16] <SkelieThePanda> Hello. My name is SkelieThePanda and I want to ask something very important. How do I make a minecraft server. To specify how did servers like Hypixel or minplex get created? From what site or way?
#419 [11:16] <SkelieThePanda> Hello. My name is SkelieThePanda and I want to ask something very important. How do I make a minecraft server. To specify how did servers like Hypixel or minplex get created? From what site or way?
#420 [11:17] * SkelieThePanda [webchat@athedsl-111995.home.otenet.gr] has left #minecrafthelp
#421 [11:18] * bildramer [~bildramer@p2003004CEA0173002FF99070BCC2ACA5.dip0.t-ipconnect.de] has quit. (Ping timeout: 190 seconds)
#422 [11:29] * HERVOC [webchat@197.15.15.111] has quit. (Quit: webchat.esper.net)
#423 [11:36] * Vorono4ka [webchat@128-68-231-3.broadband.corbina.ru] has joined #minecrafthelp
#424 [11:36] <Vorono4ka> I have not received minecraft earth for the second day! Could you help me?
#425 [11:42] * NaireK_ [webchat@176-139-178-99.abo.bbox.fr] has joined #minecrafthelp
#426 [11:43] <NaireK_> Hey
#427 [11:43] <NaireK_> not reciving password email
#428 [11:45] * NaireK_ [webchat@176-139-178-99.abo.bbox.fr] has quit. (Client Quit)
#429 [11:49] * bildramer [~bildramer@p548A919B.dip0.t-ipconnect.de] has joined #minecrafthelp
#430 [11:58] * Toxiczone2016 [webchat@99-41-162-211.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#431 [12:01] <Toxiczone2016> Ok so in Minecraft I can play normally, but for some reason only on servers like "Hypixel", It get really glitchy. I don't know why it only glitches when I'm on servers. You have any explanations, and anything to say that might help fix it?
#432 [12:05] * josh4 [webchat@ip98-168-182-157.ok.ok.cox.net] has joined #minecrafthelp
#433 [12:05] <josh4> trying to link a windows 10 minecraft to a mojang accound
#434 [12:05] * Danielobao7_ [webchat@186-240-27-135.user3g.veloxzone.com.br] has joined #minecrafthelp
#435 [12:06] <Danielobao7_> You can download a map from ps4 to pc?
#436 [12:07] * josh4 [webchat@ip98-168-182-157.ok.ok.cox.net] has quit. (Client Quit)
#437 [12:08] <Toxiczone2016> Um, I'm not sure that would help. would it?
#438 [12:13] * Nico [webchat@132.170.41.20] has joined #minecrafthelp
#439 [12:13] <Nico> Hello
#440 [12:14] <Nico> 1.14.1 was running fine yesterday but now it won't
#441 [12:14] <Nico> How do I get it back?
#442 [12:20] * freelin [webchat@cpe-174-101-119-40.columbus.res.rr.com] has joined #minecrafthelp
#443 [12:21] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#444 [12:22] <freelin> I can login to launcher and the game starts to load on the Mojang screen gets almost loaded then says its not responding how can I fix this
#445 [12:24] * freelin [webchat@cpe-174-101-119-40.columbus.res.rr.com] has quit. (Client Quit)
#446 [12:25] <Nico> i have freelin's issue too
#447 [12:26] * Harvey [webchat@host86-179-159-74.range86-179.btcentralplus.com] has joined #minecrafthelp
#448 [12:27] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#449 [12:27] <Toxiczone2016> what? wait is this just a chat box, or are only people who know about the game talk?
#450 [12:27] <Harvey> Hello I would like to get a new code for Minecraft Windows 10 as on the microsoft store, it says I've already redeemed the code but i do not have the game, I would like a new code or for this situiation to be resolved
#451 [12:29] <Lurks> Toxiczone2016 see the rules, it'll explain everything http://j.mp/mch-rules
#452 [12:30] <Harvey> I'm looking at them right now
#453 [12:30] <Lurks> Harvey you'll have to contact microsoft support
#454 [12:30] <Harvey> I have contacted Mojang support aswell but I can try that too.
#455 [12:31] <Toxiczone2016> ok imma leavin, i thought help would be here
#456 [12:31] * Toxiczone2016 [webchat@99-41-162-211.lightspeed.sntcca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#457 [12:32] <Harvey> I'm not sure how to contact them
#458 [12:32] <Harvey> is there a phone number or what?
#459 [12:34] * Pipomax [webchat@213-64-148-238-no122.tbcn.telia.com] has joined #minecrafthelp
#460 [12:34] <Pipomax> anyone here?
#461 [12:35] <Harvey> hey
#462 [12:38] * Harvey [webchat@host86-179-159-74.range86-179.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#463 [12:38] * Harvey [webchat@host86-179-159-74.range86-179.btcentralplus.com] has joined #minecrafthelp
#464 [12:38] <Harvey> Hello I'm here to help
#465 [12:39] <Pipomax> hey! I have a kind of complicated issue
#466 [12:39] * Harvey [webchat@host86-179-159-74.range86-179.btcentralplus.com] has quit. (Client Quit)
#467 [12:40] * Nico [webchat@132.170.41.20] has quit. (Quit: webchat.esper.net)
#468 [12:40] <Lurks> Pipomax what's the issue?
#469 [12:41] <Pipomax> Well, I teleported to a location and built a city there, then accidentally teleported away and forgot to write down the coords
#470 [12:41] * Someone [webchat@46-58-165.adsl.cyta.gr] has joined #minecrafthelp
#471 [12:41] <Pipomax> is there ANY way to find the location?
#472 [12:41] <Someone> Hello, can the server list be backed up?
#473 [12:42] <Lurks> Pipomax thats a tough 1, don't think it's possible unless you slept in a bed there, could kill yourself
#474 [12:44] <Pipomax> Unfortunately that's not the case, thank you anaways :/
#475 [13:01] * Doge [webchat@75-7-100-14.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#476 [13:01] * Ben [webchat@cpc116880-shep14-2-0-cust525.8-3.cable.virginm.net] has joined #minecrafthelp
#477 [13:01] <Doge> Hello, I am having a problem with changing my name to a name that is available.
#478 [13:01] * Ben is now known as Guest25198
#479 [13:02] * Guest25198 [webchat@cpc116880-shep14-2-0-cust525.8-3.cable.virginm.net] has quit. (Client Quit)
#480 [13:07] * mojacob [webchat@ip68-4-27-245.pv.oc.cox.net] has joined #minecrafthelp
#481 [13:07] <mojacob> Hello, I forgot my username to migrate accounts...how can I recover it?
#482 [13:10] <Someone> Doge when someone changes their username, that username is held for 37 days. This means that the username you're trying to change to was a recently used username from someone else. Source: https://help.mojang.com/customer/en/portal/articles/928638-minecraft-usernames
#483 [13:11] <mojacob> Thank you
#484 [13:16] <Someone> Anyone know if the server list can be backed up?
#485 [13:21] * Nico [webchat@132.170.41.20] has joined #minecrafthelp
#486 [13:21] <Nico> hello
#487 [13:21] <Nico> is anyone there to help
#488 [13:21] <Someone> Just ask your question and be patient. There's no need to ask if anyone's online.
#489 [13:22] <Nico> why can i run earlier versions of minecraft but not 1.14.1 without crashing
#490 [13:22] <Nico> it worked yesterday but stopped out of nowhere yesterday
#491 [13:23] <Someone> Just saying it crashed doesn't reveal anything. Perhaps you can tell us if the launcher generated a report/log?
#492 [13:25] <Doge> Whoever Someone is the name is past the 37 days.
#493 [13:25] * Dasme123 [webchat@h61.103.131.174.dynamic.ip.windstream.net] has joined #minecrafthelp
#494 [13:26] <Nico> Minecraft just stops running, no report/log
#495 [13:26] <Lurks> Nico, really need a log to view what's happening
#496 [13:26] <Lurks> ??> Nico launcher/log
#497 [13:26] <Absol> Nico: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#498 [13:26] <Someone> Doge read the rest of the linked article for more information. I don't know any other way that a username could not be available.
#499 [13:26] <Dasme123> Try and open modpack from the twitch app and it wont work
#500 [13:27] <Doge> I really want this name XD
#501 [13:27] <Someone> Dasme123 We only help with non-modded vanilla clients.
#502 [13:27] <Dasme123> ok
#503 [13:27] * Sorgham51 [webchat@74.112.104.232] has joined #minecrafthelp
#504 [13:27] * Dasme123 [webchat@h61.103.131.174.dynamic.ip.windstream.net] has quit. (Client Quit)
#505 [13:28] <Sorgham51> IM trying to download minecraft version 1.14.1 and it keeps saying a error has happened
#506 [13:28] <Someone> Sorgham51 What's the error message?
#507 [13:28] <Sorgham51> Unable to save download. gv_im.json
#508 [13:29] <Doge> I cant believe it was a fake it wasnt a og name\
#509 [13:29] <Doge> It was an i instead of an l
#510 [13:29] <Nico> It stops at setting user
#511 [13:30] <Doge> Wait no it wasnt
#512 [13:30] <Doge> Im getting really stressed out
#513 [13:30] <Lurks> Sorgham51 If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#514 [13:30] <Someone> Sorgham51 Please read this article: https://help.mojang.com/customer/portal/articles/928803
#515 [13:31] <Lurks> Nico could be viruses, did you visit any dodgy website that day?
#516 [13:31] <Nico> Process crashed with exit code -805306369
#517 [13:31] <Nico> not sure lurks but how could i check
#518 [13:32] <Lurks> Nico might aswell have a clean up incase, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/ click "free download"
#519 [13:32] <Lurks> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#520 [13:33] <Doge> malwarebytes is bae
#521 [13:33] <Doge> It cleaned my pc very well :D
#522 [13:34] <Doge> So no one can tell me why it isnt letting me change my name to a name that is passed the 37 day period.
#523 [13:35] <Lurks> Doge no idea what kind of name it is
#524 [13:35] * Sorgham51 [webchat@74.112.104.232] has quit. (Quit: webchat.esper.net)
#525 [13:36] <Doge> Its not blocked is there a number I can call?
#526 [13:36] <Someone> If you recently changed your username, you can't change it unless 30 days pass, too. If that helps.
#527 [13:36] <Doge> I havent change my name in months XD
#528 [13:36] <Lurks> Doge only email
#529 [13:36] <Someone> Can you tell the username you're trying to change to?
#530 [13:37] <Doge> No, because I don't want the name to be stolen.
#531 [13:37] <Greymagic27> Use /msg [NAME]
#532 [13:37] <Someone> When you try to change your username, what's the error message?
#533 [13:38] <Doge> Profile name is taken. But this is not taken on namemc
#534 [13:38] <Doge> It shows that it is avaliable
#535 [13:38] <Greymagic27> Doge, May you send the username to me via PM? /msg Greymagic27
#536 [13:38] <Someone> NameMC may have outdated info.
#537 [13:38] * nick [webchat@71-219-59-218.chvl.qwest.net] has joined #minecrafthelp
#538 [13:39] <Doge> But I have been checking for 8-10 hours and it stills says not taken. ;-;
#539 [13:39] <Greymagic27> Doge, May you send the username to me via PM? /msg Greymagic27
#540 [13:39] * nick is now known as Guest38277
#541 [13:39] <Guest38277> how do i refund minecraft it gives me migrains and i would like a refund
#542 [13:39] <Doge> No can do. I will be very upset if someone steals it.
#543 [13:40] <Greymagic27> Guest38277, Hey. May I ask why you want a refund?
#544 [13:40] <Greymagic27> Doge, I promise I won't steal it. I just want to check why its not allowing you to use it
#545 [13:40] <Doge> Guest38277 use flux.io it will make the colors look better and not give you a migran possibly.
#546 [13:40] <Someone> Not sure if you are being satirical Guest38277, but you have a limited time after purchasing after which you can no longer get a refund.
#547 [13:40] <Doge> Greymagic27 it is a name of a animal
#548 [13:41] <Guest38277> because it physicaly hurts me
#549 [13:41] <Doge> you rage at minecraft?
#550 [13:41] <Greymagic27> Guest38277, Alright. Here is the information on how to get a refund:
#551 [13:41] <Greymagic27> ??> Guest38277 account/refund
#552 [13:41] <Absol> Guest38277: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#553 [13:41] <Someone> We do know you changed your username from nick, by the way.
#554 [13:41] <Guest38277> thank you
#555 [13:41] <Greymagic27> Doge, It would help if I knew that your username is, that way I can check why it's not allowing you to change it to that. I won't steal it :P
#556 [13:42] <Greymagic27> If it won't allow you, it's not going to allow me either
#557 [13:42] <Doge> My In game name is Debrony
#558 [13:42] <Doge> Absol are you part of Mojang?
#559 [13:42] <Greymagic27> ??> Doge bot
#560 [13:42] <Absol> Doge: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#561 [13:42] <Greymagic27> Doge, Is that what you're trying to change your name to?
#562 [13:43] <Doge> No
#563 [13:43] <Doge> Its a name of an animal.
#564 [13:44] <Greymagic27> Doge, Without knowing what you want to change it to it's very hard to help as I don't know why it won't allow you
#565 [13:44] * RTMudda [webchat@HSI-KBW-078-043-114-206.hsi4.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#566 [13:44] <Doge> imma cry if u steal it XD
#567 [13:44] <RTMudda> hi is here Supporter Online? need help with my acount
#568 [13:44] <Greymagic27> I promise, I won't
#569 [13:44] <Greymagic27> RTMudda, Hey. What's the issue?
#570 [13:45] <Someone> RTMudda we cannot help you with your Mojang Account. Contact Mojang themselves for Mojang Account help.
#571 [13:45] <Greymagic27> Someone, Hang on. We may be able to give them pointers
#572 [13:45] <Greymagic27> And if it's technical related, we may even be able to solve it
#573 [13:45] * RTMudda [webchat@HSI-KBW-078-043-114-206.hsi4.kabel-badenwuerttemberg.de] has quit. (Client Quit)
#574 [13:45] <Lurks> welp
#575 [13:45] <Doge> I sent Mojang an email about it
#576 [13:46] <Greymagic27> Doge, Alright. They'll hopefully be able to explain why it won't change. Good luck!
#577 [13:46] <Doge> They are currently reviewing mail from APRIL 6TH?!?!?!?!?!
#578 [13:46] <Greymagic27> Doge, They are operating under a backlog. I'm hoping that they catch up in the next few weeks
#579 [13:47] <Doge> Can a name of a animal be blocked?
#580 [13:48] <Greymagic27> Doge, It depends what the name is, hence me asking you to DM me the name
#581 [13:48] <Doge> would i get a message saying it was blocked?
#582 [13:49] <Greymagic27> Doge, It will just say 'this username is already taken' I believe
#583 [13:49] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 190 seconds)
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#585 [13:52] <Squidmilk> Is it possible to buy Minecraft with a Visa Gift Card? I have attempted to do it but it returns a message saying there was an error with the card.
#586 [13:54] <Someone> Squidmilk, directly from the Mojang Help site: "Gift codes are not available for purchase in our online store from the US. Please consider buying a Minecraft prepaid card or a gift code on Amazon.com." Source: https://help.mojang.com/customer/en/portal/articles/417071-i-can%E2%80%99t-make-a-purchase
#587 [13:54] <Lurks> Someone "If you’re a US customer"
#588 [13:55] <Someone> I don't know if they are a US customer.
#589 [13:55] <Squidmilk> I am a US customer
#590 [13:55] <Squidmilk> and I am attempting to buy the game for myself, not a gift code
#591 [13:55] <Lurks> Squidmilk "Due to US law, many or all prepaid debit cards (such as Visa Vanilla) purchased in the US will not work for purchases in our online store, as Mojang is located outside of the US."
#592 [13:56] <Squidmilk> okay, thank you
#593 [13:56] <Lurks> not sure if "Visa vanilla is the same as "Visa gift card"
#594 [13:57] <Doge> Minecraft has the worst name changing systems
#595 [13:57] <Doge> they honestly do
#596 [13:58] * Help_me [webchat@97-118-6-133.hlrn.qwest.net] has joined #minecrafthelp
#597 [13:59] <Help_me> I need help recovering my Transation ID from over 8 years ago.
#598 [13:59] * Ares6 [webchat@247-61-239-77.dyn.cable.fcom.ch] has joined #minecrafthelp
#599 [13:59] <Greymagic27> Help_me, Hey. See if this helps:
#600 [13:59] <Greymagic27> ??> Help_me account/trans-id
#601 [13:59] <Absol> Help_me: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#602 [13:59] <Ares6> my minecraft crashes always, can someone help me?
#603 [13:59] <Help_me> I tried that, took over a month to get a response and it was completely helpless.
#604 [14:00] <Greymagic27> ??> Ares6 launcher/log
#605 [14:00] * Doge [webchat@75-7-100-14.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#606 [14:00] <Absol> Ares6: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#607 [14:00] <Ares6> thank you
#608 [14:00] <Greymagic27> Help_me, If mojang has already replied, you'll have to do the steps that they replied with
#609 [14:00] <Help_me> none of their steps helped
#610 [14:00] <Help_me> told me to call a number that doesnt even work
#611 [14:01] <Greymagic27> Help_me, That's weird, unless it was a bank number. Mojang don't have a contact number
#612 [14:01] <Help_me> no they sent me to a shitty site that handled their transactions skrill
#613 [14:01] <Absol> Help_me: Please keep it civil
#614 [14:01] <Help_me> and their numbers dont work, and the support is trash
#615 [14:02] <Greymagic27> Help_me, If their steps don't work, reply to them and ask if they have other ways to verify you are the owner of the account
#616 [14:02] <Help_me> so wait another month and get another pointless email
#617 [14:03] * Help_me [webchat@97-118-6-133.hlrn.qwest.net] has quit. (Client Quit)
#618 [14:03] <Greymagic27> Help_me, They should reply quicker...
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#622 [14:16] * Harley [webchat@ip98-167-30-90.lv.lv.cox.net] has joined #minecrafthelp
#623 [14:17] <Harley> I purchased java edition instead of the regular minecraft and would like a refund for my purchase
#624 [14:18] <Harley> #minecrafthelp
#625 [14:18] <Lurks> Harley what's regular minecraft?
#626 [14:20] <Harley> The one with no editions
#627 [14:21] <Harley> #minecrafthelp
#628 [14:21] <Greymagic27> Harley, There are two types of minecraft: Java edition (download from minecraft.net) and bedrock edition (download from the windows 10 store and on mobile devices)
#629 [14:22] <Harley> Minecraft on windows ten
#630 [14:22] <Harley> Greymagic27
#631 [14:23] <Greymagic27> Harley, Alright. Here is the refund information:
#632 [14:23] <Harley> #minecrafthelp
#633 [14:23] <Greymagic27> ??> Harley account/refund
#634 [14:23] <Absol> Harley: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#635 [14:24] <Harley> @Absol how to I get my money back
#636 [14:25] <Greymagic27> Harley, Read what Absol said
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#640 [14:27] <Harley> Greymagic27 I did but, going to that link doesn't tell me anything about getting my money back and that's all I want.
#641 [14:28] <Greymagic27> Harley, The link does inform you how to get a refund. But you can email mojang and ask (which is what the page says to do)
#642 [14:28] <Greymagic27> ??> Harley account/send-email
#643 [14:28] <Absol> Harley: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#644 [14:28] <Absol> Harley: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#645 [14:33] <Harley> @Absol can I contact any number so I can actually talk to someone about this
#646 [14:33] <Harley> \
#647 [14:34] <GreyVulpine> There is no contact number for Mojang Support
#648 [14:37] <Harley> <@GreyVulpine> all I want is my money, and you guys make it so complicated to do so. And I won't know when someone will email me back about my problem.I could be another month. But I dont have time to wait for an email from you guys.
#649 [14:38] <Greymagic27> Harley, We're not mojang. This will give you an idea of how long you'll need to wait for a response: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#650 [14:40] <Harley> Greymagic27 This link says the are replying to emails from april 6th. that was over a month ago.
#651 [14:41] <Greymagic27> Harley, I know. They've been operating on a backlog since december
#652 [14:45] <Harley> Greymagic27 I just want my money back. It was 26.95, I don't want to make it a big deal.
#653 [14:46] <Harley> Greymagic27 Is it possibe to talk to someone who actually works at mojang
#654 [14:46] <Greymagic27> Harley, Yes. Contact them using the email that Absol linked above
#655 [14:49] <Harley> Greymagic27 other than the email that takes over 1 month for them to reply
#656 [14:49] <Greymagic27> Harley, That's their only contact method
#657 [14:50] <Harley> Greymagic27 Then who am I talking to then
#658 [14:51] <Greymagic27> Harley, Right now you're talking to the #minecrafthelp IRC technical support volunteers
#659 [14:52] <mattym> Harley, For refunds, they generally reply faster. However it will still take time to process a refund due to the way payment systems work. Its not a quick process.
#660 [14:53] <Harley> +mattym thank you
#661 [14:55] <Harley> mattym how long on average do you think it will take them to reply
#662 [14:56] * boidowndastreet [webchat@cpe-75-191-81-133.triad.res.rr.com] has joined #minecrafthelp
#663 [14:56] <mattym> Harley, No way to tell, however, its not a matter of when they will be able to reply. They may reply well before the refund can actually be processed.
#664 [14:56] <boidowndastreet> is anyone here?
#665 [14:57] <Harley> +mattym thanks
#666 [14:58] <boidowndastreet> mattym
#667 [14:58] <boidowndastreet> i have a question
#668 [14:59] <Greymagic27> boidowndastreet, What's up?
#669 [15:00] * flopsy756 [webchat@ool-2f1445a1.dyn.optonline.net] has joined #minecrafthelp
#670 [15:01] <flopsy756> is anyone able to help me
#671 [15:01] <Greymagic27> flopsy756, What's up?
#672 [15:01] <flopsy756> for some reason my lan world wont show up for others on my network and theirs will not show up for me
#673 [15:03] <flopsy756> hello
#674 [15:03] <boidowndastreet> so i bought a minecraft gift code and and i typed it in when the billing stuff came up and i placed the order and the placing order screen came up. i did this on Sunday evening and it was still on the screen today. I refreshed the page and typed it again and it did not work. I tried to see if it transferred the payment and it would let me download
#675 [15:04] <boidowndastreet> minecraft but it didnt work. What do i do?
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#681 [15:22] <boidowndastreet> hello?
#682 [15:37] * Molly [webchat@c-73-145-40-136.hsd1.mi.comcast.net] has joined #minecrafthelp
#683 [15:41] * Minecrafter [webchat@99-159-109-130.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#684 [15:41] <Molly> My minecraft launcher will pop up and the loading screen for the actual game will show up, but the loading bar will get to 3/4 full then the program will stop responding. The pop up says "Java SE was unable to respond", all my Java stuff and video cards are up to date.
#685 [15:42] <Minecrafter> How do I reactivate my minecraft account?
#686 [15:42] <Molly> How do I get my game to load? My minecraft launcher will pop up and the loading screen for the actual game will show up, but the loading bar will get to 3/4 full then the program will stop responding. The pop up says "Java SE was unable to respond", all my Java stuff and video cards are up to date.
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#688 [16:07] * caleb [webchat@c-68-62-48-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#689 [16:09] <caleb> Im having trouble launching Minecraft as soon as I get to the Mojang loading screen it freezes and force closes.
#690 [16:09] <caleb> 17:08:30 monitor Process Monitor fatal Process crashed with exit code -805306369
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#693 [16:15] * jkamm [webchat@c-73-63-60-54.hsd1.ut.comcast.net] has joined #minecrafthelp
#694 [16:15] <jkamm> Hello I seem to be having trouble finding the email for my mojang account
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#696 [16:20] * Thejumpingone [webchat@88-113-133-91.elisa-laajakaista.fi] has joined #minecrafthelp
#697 [16:20] <Thejumpingone> Does anyone know how to fix this
#698 [16:22] <Thejumpingone> https://paste.gg/p/anonymous/e80e800155dd466593ebbab95b02ce0e
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#701 [16:23] <Thejumpingone> does anyone know
#702 [16:23] <dext2000> ı have got a java.lang.NullPointerException: group problem
#703 [16:23] <dext2000> are anyone know to fix that
#704 [16:24] <Thejumpingone> no
#705 [16:24] <LesserCraft> Hello, I need help migrating my old minecraft account which has been migrated to another mojang account by someone else. Any chance I can do that without waiting for support?
#706 [16:24] <dext2000> i dont know
#707 [16:24] <dext2000> srry
#708 [16:25] <LesserCraft> Does anyone know how long it'll take for the support team to reply? They're like 2 months behind
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#715 [16:33] <Lurks> LesserCraft nope, you need mojang
#716 [16:33] <BunBun> I have just purchased Minecraft. First time user for my child. When Itry and install it says cannot install dmg. I purchased it for MacOS. I am on a Mac. please advise
#717 [16:37] <Veta1> I don't know how it happened but I was looking at my account info and my birthday is wrong by a month and I don't have the option to edit it.
#718 [16:37] * xo545 [webchat@99-120-226-128.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#719 [16:37] <xo545> Need help
#720 [16:37] <Becca> Hi. I bought Minecraft Java Edition on December 31, 2015 and I installed the free Windows 10 edition on my old laptop. Now, I want to play it on my new one. However, it says I do not own it even though it is installed and I can play it on my old laptop. Does anyone know what I should do?
#721 [16:37] <xo545> Cant get my account back login is xo545 lost the email for it
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#725 [16:39] <Jordan5> I bought Minecraft java years ago with an email im no longer using. Im trying to switch to windows 10 edition but without that email and no recollection of the answers to the security questions, im not able to log in
#726 [16:42] <Jordan5> like i know the password and email but the security questions i dont and i cant login to my email to change them
#727 [16:42] * PastedTooth [webchat@24.156.163.82] has joined #minecrafthelp
#728 [16:43] <PastedTooth> hello! I have a problem with downloading the bedrock edition of minecraft, I redeemed it in february, but didn't download it. Now when I try to download it again, it tells me that the code has already been redeemed, but I am unable to download the game from the microsoft store
#729 [16:43] <PastedTooth> Would anyone know how to solve this problem?
#730 [16:45] <PastedTooth> I think I should also clarify that I am currently running windows 10, and the bedrock edition of minecraft was given to me because I have an account created before 2018
#731 [16:50] * juantriforce [webchat@dynamic-ip-18161209219.cable.net.co] has joined #minecrafthelp
#732 [16:55] <juantriforce> Hello, I have a problem with the 1.14 version which crashes everytime I create or enter a new world, Is there anyway I can fix it?
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#735 [17:01] <WXY> I am unable to change my security questions, because the email account linked to my minecraft account does not exist anymore. How can I change my email?
#736 [17:02] <WXY> ?
#737 [17:07] * Bwatt130 [webchat@pool-96-245-252-99.phlapa.fios.verizon.net] has joined #minecrafthelp
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#740 [17:08] <Bwatt130> Help me please. I cant sign into xbox live, every time I click the button it gives me a black screen and restarts.
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#742 [17:09] <DrAtomic52> I am having an issue logging into my account. My user name and password dont work, and when I request a password change I never get an email.
#743 [17:09] * Lord_of_Life [~Lord@46.217.157.3] has joined #minecrafthelp
#744 [17:10] <DrAtomic52> I have my login information for my old minecraft account, but when I try to migrate it, it says it has already been migrated. Can I see where this account has been migrated too?
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#749 [17:22] <BTH_MMIV> Yesterday I was installing mod packs through the Twitch mods as I couldn't anywhere else, I started playing an FTB one and it was fine, a few hours later I installed the FTB Sky Odyssey one and when I tried to launch (click play on mc launcher) after a couple of seconds is came up with a crash error. I then tried to play the other pack and that did
#750 [17:22] <BTH_MMIV> n't work, then I tried vanilla which also didn't work so right now I can't play any sort of minecraft
#751 [17:26] <BTH_MMIV> Also another note to this, after uninstalling the modpacks and using my original launcher (Twitch opens some other launcher that doesn't show my saves) I can play the game in vanilla.
#752 [17:30] * Chris9510 [webchat@c-73-76-223-200.hsd1.tx.comcast.net] has joined #minecrafthelp
#753 [17:30] <Chris9510> Hello
#754 [17:31] <Chris9510> I have a question about LAN. Why can't I connect to my brother's game, even if we're both on the same connection?
#755 [17:34] * XxSkoomaxXYT [webchat@cpe-75-87-76-71.kc.res.rr.com] has joined #minecrafthelp
#756 [17:34] <XxSkoomaxXYT> HI
#757 [17:35] <XxSkoomaxXYT> so i got minecraft java edition on my computer
#758 [17:35] <XxSkoomaxXYT> and
#759 [17:35] <XxSkoomaxXYT> its not letting me install it
#760 [17:37] * kickalama [webchat@cpe-74-140-162-38.cinci.res.rr.com] has joined #minecrafthelp
#761 [17:38] <XxSkoomaxXYT> hello
#762 [17:38] <XxSkoomaxXYT> i also need help from the,
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#765 [17:44] <BTH_MMIV> forget my question just loaded the version in vanilla first now it works :)
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#767 [17:45] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#768 [17:47] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#769 [17:49] <Pipomax> I teleported to a location and built a city there, then accidentally teleported away and forgot to write down the coords
#770 [17:49] <Pipomax> Is there ANY way to get back?
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#772 [17:51] * Kai [webchat@adsl46.226.186.25.manx.net] has joined #minecrafthelp
#773 [17:52] * Kai is now known as Guest91810
#774 [17:52] <Guest91810> Hi my account has been deactivated for no reason and i'd like it to be reactivated
#775 [17:56] <Guest91810> Hi my account has been deactivated for no reason and i'd like it to be reactivated
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#777 [18:03] * JZaay [webchat@S0106441c121852dd.cg.shawcable.net] has joined #minecrafthelp
#778 [18:03] <JZaay> Having Trouble logging in with an old Minecraft account, password reset wont work
#779 [18:08] * r6 [webchat@adsl46.226.186.25.manx.net] has joined #minecrafthelp
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#781 [18:14] * Loompa [webchat@ip68-5-50-148.oc.oc.cox.net] has joined #minecrafthelp
#782 [18:15] <Loompa> Hello when i try to launch Minecraft i get a notofication that says "Java is blocked. To allow, check "Allow Java" in the protection level menu.
#783 [18:16] <Loompa> how do i fix that
#784 [18:17] * mitch [webchat@cpe-121-211-246-170.hhui-cr-003.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#785 [18:18] <mitch> i cant login to my account it says username or password incorrect i have followed instructions and it stilll doesnt work
#786 [18:18] * Loompa [webchat@ip68-5-50-148.oc.oc.cox.net] has quit. (Client Quit)
#787 [18:19] <mitch> can someone please help
#788 [18:19] <JZaay> havin the same trouble mitch3
#789 [18:19] <mitch> damn
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#791 [18:22] * cptzombie12 [webchat@ip-213-127-6-47.ip.prioritytelecom.net] has joined #minecrafthelp
#792 [18:22] <cptzombie12> hello guys, after updating my server, I tried to get in the server without any problem. once in the server I saw that everything that i've build was gone!
#793 [18:23] <cptzombie12> is it possible to get it back?
#794 [18:23] <mitch> Hello where is everyone i need some help yo
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#798 [18:36] <mitch> i cant login to my account it says username or password incorrect i have followed instructions and it stilll doesnt work
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#802 [18:41] * Ace is now known as Guest49419
#803 [18:42] <Guest49419> Hello! SO I am curious if someone will please help me log into my minecraft account. I have tried to change the password but the reset password email would never come into my email. I waited a week and got nothing. I have been dying to play again as I took my break, but now can not get into my account. I have the order number available as well, but
#804 [18:42] <Guest49419> if someone could help I would appreciate it :)
#805 [18:44] * Blaze [webchat@pool-108-35-220-7.nwrknj.fios.verizon.net] has joined #minecrafthelp
#806 [18:44] <mitch> i have same problem
#807 [18:45] <Blaze> Hi, so for some reason I'm not receiving any of the reset password emails, why am I not receiving the email?
#808 [18:46] * mitch [webchat@cpe-121-211-246-170.hhui-cr-003.cht.nsw.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#809 [18:47] <Blaze> Are there any volunteers here that can help me?
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#812 [18:53] <Guest49419> Ikr
#813 [18:54] <Guest49419> I am waiting for somebody lol
#814 [18:54] <Guest49419> Absol
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#817 [18:58] <Blaze> tyteen, if you're there can you please help me?
#818 [19:01] * Sunbeam [webchat@c-98-232-180-60.hsd1.or.comcast.net] has joined #minecrafthelp
#819 [19:03] <Sunbeam> Hi i just got minecraft and had problems downloading it, i had to uninstall all my internet protection stuff like bytefence, now the launcher will launch the game, but it will crash immediately when it opens. What do i do?
#820 [19:04] * Dantheman [webchat@c-76-20-174-107.hsd1.mi.comcast.net] has joined #minecrafthelp
#821 [19:06] * Rogue_Emerald [webchat@c-73-98-231-43.hsd1.ut.comcast.net] has joined #minecrafthelp
#822 [19:07] <Dantheman> Hey there! I have been unable to play minecraft since the 1.13 aquatic update for it just crashes at the mojang screen. I found a workaround for it but it involves ending the launcher process in the task manager. However doing this seems to disconnect me from my profile seeing as i ended the launcher, so i cannot play online and my skins do not loa
#823 [19:07] <Dantheman> d in. I loaded the game with an output monitor and it gave me this crash message Process crashed with exit code -805306369. I googled it but it just did not have any results.
#824 [19:08] <Rogue_Emerald> Hey all! Whenever I try to login with my home proxy set, it throws a timeout error. If I turn off the proxy, it will simply say I have NO connection.
#825 [19:08] <Rogue_Emerald> Login to the minecraft client itself.
#826 [19:09] * Elza [webchat@host-80-89-72-156.lmt.lv] has joined #minecrafthelp
#827 [19:09] * Sunbeam [webchat@c-98-232-180-60.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#828 [19:10] <Elza> Hi, I cannot login in to minecraft.... it says someting about a file not being able to download.
#829 [19:11] <Rogue_Emerald> Was it Launcher.pack.lzma, Elza?
#830 [19:12] <Elza> What's that?
#831 [19:12] <Elza> The version?
#832 [19:13] <Rogue_Emerald> Is your internet connection working?
#833 [19:13] <Elza> Yeah
#834 [19:13] <Rogue_Emerald> Do you know if you have set a proxy?
#835 [19:14] <Elza> I don't know
#836 [19:14] <Elza> What a proxy is
#837 [19:16] <Rogue_Emerald> Are you the person that set the wireless up?
#838 [19:17] * JZaay [webchat@S0106441c121852dd.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
#839 [19:18] <Elza> What's a wireless?
#840 [19:18] <Elza> And no, I most likely am not who set up anything.
#841 [19:19] <Rogue_Emerald> Do you know who did?
#842 [19:20] <Rogue_Emerald> By wireless I mean your internet connection.
#843 [19:21] <Elza> Hmmmm sorry for wasting your time. Minecraft just opened up and is ready to go. Thanks for trying to help!
#844 [19:21] * Tm00k [webchat@cable-198-5.sssnet.com] has joined #minecrafthelp
#845 [19:22] <Tm00k> I used the code in my mojang account to claim the free windows 10 edition but it still says i need to buy the full game and i'm not sure what to do
#846 [19:23] * Ryan7 [webchat@c-68-37-63-182.hsd1.mi.comcast.net] has joined #minecrafthelp
#847 [19:24] <Ryan7> hi, i recently bought minecraft java edition for windows 10 and i was sad to find out i couldn't play with my friends on xbox one. is there any way i can get a refund?
#848 [19:25] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#849 [19:27] * Timmy [webchat@c-24-12-25-134.hsd1.il.comcast.net] has joined #minecrafthelp
#850 [19:27] <Rogue_Emerald> Sorry, Mojang policy has no refunds, last I checked. :(
#851 [19:27] <Timmy> Does anyone know what the technical error hurt6.ogg means?
#852 [19:27] * lafrana [webchat@pc-10-164-83-200.cm.vtr.net] has joined #minecrafthelp
#853 [19:28] <Rogue_Emerald> hurt6.ogg is a sound file. Can you give any context?
#854 [19:28] <lafrana> I just bought today the membership and it doesn't let me play the normal edition it only lets me play the demo
#855 [19:28] <Rogue_Emerald> java
#856 [19:29] <Rogue_Emerald> Oops, meant to type that in my terminal
#857 [19:29] <lafrana> I got the purchase email but didn't get the premium member email
#858 [19:29] <Timmy> oh, I see. when I attempt to launch the game, it pops up that error. is it possible that the file has been moved to another location or was improperly downloaded?
#859 [19:29] * Tm00k [webchat@cable-198-5.sssnet.com] has quit. (Quit: webchat.esper.net)
#860 [19:29] <Rogue_Emerald> Timmy, it is fairly likely.
#861 [19:29] <lafrana> I downloaded the game once and didn't work
#862 [19:29] <Timmy> Alright, I will attempt to redownload or find the file. thank you emerald!
#863 [19:30] * Timmy [webchat@c-24-12-25-134.hsd1.il.comcast.net] has quit. (Client Quit)
#864 [19:30] <lafrana> i signed out and signed again and didn't let me
#865 [19:30] * lafrana [webchat@pc-10-164-83-200.cm.vtr.net] has quit. (Client Quit)
#866 [19:32] * Nick [webchat@99-98-250-186.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#867 [19:33] * Nick is now known as Guest36602
#868 [19:34] <Guest36602> I'm trying to have my friend connect to my LAN server from his computer, but he is unable to connect. My LAN world does not appear in multiplayer, nor does direct connect work. I've tried uninstalling the game, uninstalling java, connecting to his world, all of which have led to the same result. What should I do?
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#874 [19:43] * Guest36602 [webchat@99-98-250-186.lightspeed.irvnca.sbcglobal.net] has left #minecrafthelp
#875 [19:43] * Nick8 [webchat@99-98-250-186.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#876 [19:43] <Nick8> I'm trying to have my friend connect to my LAN server from his computer, but he is unable to connect. My LAN world does not appear in multiplayer, nor does direct connect work. I've tried uninstalling the game, uninstalling java, connecting to his world, all of which have led to the same result. What should I do?
#877 [19:49] * Nick_ [webchat@210.195.148.233] has joined #minecrafthelp
#878 [19:50] <Nick_> Hi, my launcher could not connect to server
#879 [19:50] <Nick_> I double checked my username and password for a week now
#880 [19:51] <Nick_> everyday I'm logging in but it still shows that "could not connect to server"
#881 [19:51] <Nick_> I've tried changing my password, but it's still the same
#882 [19:52] <Nick_> Also, I've noticed that I couldn't log in to the minecraft.net but I could log in to Mojang
#883 [19:55] * MaLaCoiD [webchat@ip68-107-11-19.sd.sd.cox.net] has joined #minecrafthelp
#884 [19:58] <MaLaCoiD> Aloha. New Minecraft user. Windows 10 on a i5 laptop with 4G RAM. Getting crashes mostly on launcher start. Was able to go into video options a few times. Crashes all have same output in hs_error_pid*log: https://pastebin.com/R1HDm0BU
#885 [20:03] <Nick_> Hi, my laptop is Windows 8.1
#886 [20:05] <Lurks> Nick8 have you check firewall/AV?
#887 [20:06] <Lurks> Nick_ do you have any VPN on?
#888 [20:10] <Nick8> Which part of it Lurk?
#889 [20:11] <Lurks> MaLaCoiD seems like hardware issue, i think
#890 [20:11] * jack [webchat@c-73-170-238-41.hsd1.ca.comcast.net] has joined #minecrafthelp
#891 [20:11] * Nick8 [webchat@99-98-250-186.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#892 [20:11] <jack> trying to get back my account
#893 [20:12] * jack is now known as Guest99524
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#895 [20:13] * Steven [webchat@104-218-71-15.dynamic.allophone.net] has joined #minecrafthelp
#896 [20:15] <Steven> I started getting into minecraft recently after a break, and I've had a really strange magic-trick like glitch. I'll have the boat equipped and right click to place it in the water and it vanishes from my hands and inventory. When I go to make another boat and place it in my inventory, the original boat magically appears and I suddenly now have 2 b
#897 [20:15] <Steven> oats. I thought this was some VERY strange on-off issue but it's happened 3 times now. I just reinstalled and that happened within minutes.
#898 [20:19] <Lurks> Steven visually glitch, i get it too, think it's some kind of process fault, i exit/log out of world, back in, all become normal
#899 [20:19] <Steven> Chunks are also a bit slow building in front of me. I'm going to try allocating more RAM
#900 [20:20] <Lurks> Steven i heard the latesr version made improvement in that, i feel like it's still wonky
#901 [20:20] <Lurks> latest*
#902 [20:29] * Thatguy [webchat@cpe-75-82-229-79.socal.res.rr.com] has joined #minecrafthelp
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#904 [20:32] * Gary [webchat@c-73-96-42-161.hsd1.or.comcast.net] has joined #minecrafthelp
#905 [20:34] <Gary> I am getting kicked to the home screen after logging on to my realm.
#906 [20:47] * Christian5 [webchat@ool-182cdc87.dyn.optonline.net] has joined #minecrafthelp
#907 [20:48] <Gary> hello
#908 [20:48] <Christian5> Hello, every time I try to start my server, it crashes. Please help!
#909 [20:52] <Christian5> Gary hello?
#910 [20:52] * RelentlessOJ [webchat@dhcp-202-195-57-69.cf-res.cfu.net] has joined #minecrafthelp
#911 [20:52] <RelentlessOJ> Okay so I guess I can't have any mods on Minecraft 1.14
#912 [20:53] * Thatguy [webchat@cpe-75-82-229-79.socal.res.rr.com] has joined #minecrafthelp
#913 [20:53] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#914 [20:53] <RelentlessOJ> Anyone know what I can do to be able to play with mods
#915 [20:53] * Nick5 [webchat@S01069050ca4cc413.cg.shawcable.net] has joined #minecrafthelp
#916 [20:53] <Nick5> I bought the JAVA version thinking it was crossplatform compatible and now I need to buy windows 10
#917 [20:54] <Nick5> version
#918 [20:54] <Nick5> can I get a refund?
#919 [20:54] <Thatguy> Anyone know what to do how to buy minecraft
#920 [20:54] <Nick_> @Lurks I've tried turning it on and off but it still doesn't work
#921 [20:54] <Nick_> the firewall
#922 [20:54] <Thatguy> ?
#923 [20:55] * Thatguy [webchat@cpe-75-82-229-79.socal.res.rr.com] has quit. (Client Quit)
#924 [20:55] <Christian5> Nick5 you can download Windows 10 version for free if you own the java version
#925 [20:55] <Nick_> but my laptop runs Windows 8.1
#926 [20:55] <Nick5> how
#927 [20:55] <Nick5> where do I go
#928 [20:55] <RelentlessOJ> Okay chill I can answer some of these
#929 [20:56] <Christian5> Nick5 go to mojang.net and log in
#930 [20:57] <RelentlessOJ> Nick5 do you have another laptop or computer with Windows 10?
#931 [20:57] <Christian5> Nick5 sorry i mean mojang.com
#932 [20:58] <Nick5> i have a surface with windows 10?
#933 [20:58] <Nick5> *no question mark
#934 [20:58] <Christian5> yes that will work
#935 [20:59] <Christian5> go to mojang.com and login with mojang account you purchased java version with
#936 [20:59] <RelentlessOJ> Nick5 get a flash drive that's about 20g
#937 [20:59] <Nick5> thanks man!
#938 [20:59] <Nick5> or woman
#939 [20:59] <Nick5> person
#940 [20:59] <Nick5> thank you!
#941 [20:59] <RelentlessOJ> And download W10 on to the flash drive
#942 [21:00] <Nick5> I'm trying to set up a realm to play pc with Switch
#943 [21:00] * Christian5 [webchat@ool-182cdc87.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#944 [21:00] <Nick5> I made a realm in a mojang account but I can't invite a microsoft account to the realm
#945 [21:00] <Nick5> is there something I'm missing?
#946 [21:01] <Lurks> Nick_ ok, i'm not sure what it could be, other volunteers might know
#947 [21:03] <Lurks> ??> Nick5 account/rund
#948 [21:03] <Lurks> ??> Nick5 account/refund
#949 [21:03] <Absol> Nick5: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#950 [21:03] * RelentlessOJ [webchat@dhcp-202-195-57-69.cf-res.cfu.net] has quit. (Quit: webchat.esper.net)
#951 [21:08] * Juan [webchat@c-75-70-194-240.hsd1.co.comcast.net] has joined #minecrafthelp
#952 [21:08] <Juan> I have purchased a Minecraft WINDOWS 10 version. I want to connect it with MOJANG
#953 [21:11] * jair77 [webchat@ip-177-76-238-143.user.vivozap.com.br] has joined #minecrafthelp
#954 [21:11] <jair77> ola auguns arquivos nao foram baixados
#955 [21:12] <Juan> I have purchased a Minecraft WINDOWS 10 version. I want to connect it with MOJANG
#956 [21:13] <jair77> i from brazil
#957 [21:14] * jair77 [webchat@ip-177-76-238-143.user.vivozap.com.br] has quit. (Client Quit)
#958 [21:19] * Brian [webchat@cpe-104-34-180-252.socal.res.rr.com] has joined #minecrafthelp
#959 [21:19] <Brian> hello
#960 [21:20] <Brian> I'm having an issue with my realms subscription. It keeps kicking me off because of someone logging in from another account. Only my wife and I have accounts. She is sitting here right with me, and someone else appears to me logging in and changing things
#961 [21:21] <Brian> the realm seems to be reset to a minigame. When I would restart the game and log in, it would spawn me in two different places nearby where I was
#962 [21:21] <Brian> #minecrafthelp any help or idea what is happening with my account?
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#970 [21:46] <kawaiiBMO13> i think my account was stolen, but i dont have my payment email anymore as it was from 2012-ish
#971 [21:47] <Daniel_Allen> Hello, I recently signed up for the minecraft Earth. Then I got the the Overworld skin email (around 10 minutes later.) I got the code redeemed it on Microsoft. It took me to Minecraft's page on Microsoft Store and closed. Please don't feel stress on having to respond to this right away! :)
#972 [21:53] * TheWeekster [webchat@8.41.67.75] has joined #minecrafthelp
#973 [21:53] <TheWeekster> I am having an issue logging into my account.
#974 [21:54] <TheWeekster> I received an email two months ago about my account being migrated, but I didnt migrate it and i'm seeing online that this may have been an issue with my account.
#975 [21:54] <TheWeekster> I have my original transactionID, UN and PW.
#976 [21:55] <TheWeekster> I tried to reset my password but I am not receiving the email back from Mojang
#977 [21:58] <TheWeekster> Could anyone give me guidance on how to access my account?
#978 [21:59] * peachgoddess [webchat@softbank126147133243.bbtec.net] has joined #minecrafthelp
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#980 [22:02] <peachgoddess> Just bought the game, and tried to play it, but it crashes with the message: "java(tm) platform se binary has stopped working."
#981 [22:02] <peachgoddess> I looked through a few solutions, mainly uninstalling Java and reinstalling it (I went from Java 78 to Java 211). I even tried to run Minecraft as an administrator, but I got the crash message anyway. Here are my computer specs:
#982 [22:04] <peachgoddess> Hewlett-Packard HP ENVY 12 Notebook PC
#983 [22:04] <peachgoddess> Intel® Core™ i7-4710HQ CPU @ 2.50GHz
#984 [22:04] <peachgoddess> Intel® HD Graphics 4600
#985 [22:04] <peachgoddess> Driver Date 3/11/2014
#986 [22:04] <peachgoddess> Adapter RAM 2.03 GB
#987 [22:04] <peachgoddess> Video Processor Intel® HD Graphics Family
#988 [22:04] <peachgoddess> Microsoft Windows 8.1 (64-bit)
#989 [22:06] <peachgoddess> correction, I have an HP ENVY 15
#990 [22:09] <peachgoddess> I also went onto intel's website and had my drivers checked; it said none needed updatin
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#993 [22:14] * Jacob [webchat@97-115-229-209.ptld.qwest.net] has joined #minecrafthelp
#994 [22:15] <PhenPhen0> Ok, so for some reason every few days, when i double click on minecraft it tells me that some 'FATAL ERROR' has occurred, and that it might have some trouble remembering the user etc. So I log in and press play, but when i do, the tab closes. I click on minecraft again, and it says the same 'FATAL ERROR' message. Repeat the process of logging in an
#995 [22:15] <PhenPhen0> d crashing, and i'm unsure of what to do to fix it.
#996 [22:16] <Jacob> Well I don't know what to do and I think that my brother also used my moms account and it might have switch or completely overwriten my account
#997 [22:17] <Jacob> I really don't know what to do
#998 [22:18] <PhenPhen0> If you and your brother both use the same account, only one of you can play at a time
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#1002 [22:22] * meme_dog3 [webchat@23-123-135-108.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1003 [22:22] <meme_dog3> im having trouble with hurt3.ogg
#1004 [22:23] <meme_dog3> im unable y=to save download hurt3.ogg
#1005 [22:23] <meme_dog3> never mind
#1006 [22:23] <Jacob> well he got an account as well
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#1010 [22:27] <Gary> My realm keeps sending me to the home screen when logging in
#1011 [22:29] <Gary> Xbox one platform
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#1014 [22:30] <peachgoddess> have you guys gotten the error mess age "java(tm) platform se binary has stopped working."
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#1016 [22:47] * mathqx [webchat@75-45-212-171.lightspeed.btrgla.sbcglobal.net] has joined #minecrafthelp
#1017 [22:51] <mathqx> Is there a way to get a ticket expedited with Mojang?
#1018 [22:53] * johnny [webchat@c-73-132-216-7.hsd1.md.comcast.net] has joined #minecrafthelp
#1019 [22:54] <johnny> hello minecraft chat help, i am trying to log in to my minecraft account but my email that i used is no longer and service and i cannot get the change password email i need hlp
#1020 [22:55] <johnny> so how can i transfer emails because i would love to play again and i cant transfer the email because i dont know the password i just really wanna play
#1021 [22:56] <johnny> help please i wanna ball with my bros again and make a dank village with them
#1022 [22:57] <johnny> no one will help :(
#1023 [22:59] * largesauce [webchat@47.136.231.48] has joined #minecrafthelp
#1024 [22:59] <johnny> largesauce can you help me
#1025 [22:59] <largesauce> i cannot play the game every time i press play it just says its not responding
#1026 [23:01] <johnny> i just wanna kill mobs and mine diamonds
#1027 [23:02] <largesauce> can anyone help i cannot play the game
#1028 [23:03] * roflcopter69 [webchat@c-73-132-216-7.hsd1.md.comcast.net] has joined #minecrafthelp
#1029 [23:03] <roflcopter69> hello i need help with changing emails, i do not have access to the email i origanlly bought minecraft with
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#1031 [23:07] <largesauce> hello i cannot play minecraft, everytime i press play it just says "not resopnding" i have already reset my computer and if theres nothing i can do the least i want is a refund
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#1033 [23:09] * tayfree99 [webchat@94.sub-174-207-4.myvzw.com] has joined #minecrafthelp
#1034 [23:09] <tayfree99> Error: failed to download tt_ru.json?
#1035 [23:16] <largesauce> now i can get into the menu but when i try to create a world it just crashes
#1036 [23:16] <largesauce> now i can get into the menu but when i try to create a world it just crashes
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#1039 [23:52] * DavidGamerYT7 [webchat@customer-TLN-178-190.megared.net.mx] has joined #minecrafthelp
#1040 [23:52] <DavidGamerYT7> https://paste.ubuntu.com/p/Tf9ZkN93SG/
#1041 [23:52] * Hep [webchat@172-0-16-254.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#1042 [23:52] <Sun7> I have reset my password 3 times and each time I try to login I get a error message that says my email address and password are unknown.
#1043 [23:57] <Hep> how can i return minecraft java edition, just got out of college and dont have the extra 30 bux i need to put that toward my bills with it being close to the end of the month i could use that badly for my water bill. i left my laptop at lab close to finals and someone took my laptop and is buying shit whoever bot Minecraft and a bunch of close and
#1044 [23:57] <Hep> other games on steam and a bunch of other shit.
#1045 [23:57] <Absol> Hep: Please keep it civil
#1046 [23:57] * Absol kicked Hep from #minecrafthelp (Reason: ep :Keep it civilized, you are just a human being)
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#1048 [23:59] * Gabe [webchat@172-0-16-254.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#1049 [23:59] <Gabe> how do i return minecraft if someone used my paypal to buy it?