#1 [00:00] <Gabe> hello
#2 [00:00] <Gabe> i take it no one uses this
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#4 [00:16] * TyHedge [webchat@99-132-73-189.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#5 [00:16] <TyHedge> MY Game will not load wet grass 2.org
#6 [00:17] * R0 [webchat@cpe-172-251-95-39.socal.res.rr.com] has joined #minecrafthelp
#7 [00:17] <R0> I'm trying to log in to my old account, but I my login information isn't working--how can I reset it?
#8 [00:17] <TyHedge> hello i need find help
#9 [00:17] <TyHedge> fing
#10 [00:18] <TyHedge> Yes RO pls give the username and pass and we can change it to what ever you want
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#13 [00:42] * forchizzle [webchat@172-10-53-86.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#14 [00:44] <forchizzle> I am having constant game crashes and the messages say either something related to, "server tick loop", "tessellating block model error", or just "unexpected error". Is there anyway to fix this where it does not occur as often?
#15 [00:47] <forchizzle> Also, I would get a "reloading texture error" as well.
#16 [00:51] * bestsoccerplayer [webchat@64-132-59-114.static.ctl.one] has joined #minecrafthelp
#17 [00:51] <bestsoccerplayer> how can i download window 10 version of minecraft
#18 [01:05] * Mr_Unknown [webchat@39.50.156.22] has joined #minecrafthelp
#19 [01:06] <Mr_Unknown> Hello! I am having a problem launching Minecraft the launcher works fine but when I press the play button it shows an error.
#20 [01:21] * forchizzle [webchat@172-10-53-86.lightspeed.okcbok.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#21 [01:53] * Noah [webchat@ip68-110-88-90.ph.ph.cox.net] has joined #minecrafthelp
#22 [01:53] <Noah> Hi nick
#23 [01:53] <Noah> I have an outdated mincraft account and need to find out my username but am unable to login
#24 [01:54] * Noah [webchat@ip68-110-88-90.ph.ph.cox.net] has quit. (Client Quit)
#25 [01:55] * Noah [webchat@ip68-110-88-90.ph.ph.cox.net] has joined #minecrafthelp
#26 [01:55] <Noah> I have an outdated mincraft account and need to find out my username but am unable to login. How can i find out my username?
#27 [02:13] * mitch [webchat@cpe-121-211-246-170.hhui-cr-003.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#28 [02:14] <mitch> SOMEONE HELP I was waiting for ages before and noone bloody helps i cant login to my account it says invalid username or password ive dont all the steps to fix it and it still wont work someone help ASAP!
#29 [02:15] <mitch> HELOOOOOOOOOO
#30 [02:17] * mitch [webchat@cpe-121-211-246-170.hhui-cr-003.cht.nsw.bigpond.net.au] has quit. (Client Quit)
#31 [02:22] * big_mungo [webchat@150.107.175.13] has joined #minecrafthelp
#32 [02:22] <big_mungo> My MC crashes on startup with this error "Error: duh: Unable to fit: minecraft:burning_skull - size: 64x64 - Maybe try a lower resolution resourcepack?" what do
#33 [02:26] <Greymagic27> big_mungo, Hey. Let's start with a full reinstall of minecraft:
#34 [02:26] <Greymagic27> ??> big_mungo win/reinst
#35 [02:26] <Absol> big_mungo: You may need to reinstall the locally installed files that Minecraft puts into place.
#36 [02:26] <Absol> big_mungo: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#37 [02:26] <Greymagic27> Noah, Hey. You'll need to contact mojang support
#38 [02:26] <Greymagic27> ??> Noah account/send-email
#39 [02:26] <Absol> Noah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#40 [02:26] <Absol> Noah: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#41 [02:33] <Gary> hello
#42 [02:37] * tcphelps [webchat@ip70-162-98-117.ph.ph.cox.net] has joined #minecrafthelp
#43 [02:39] <tcphelps> I downloaded a resource pack and it says is not compatible. How do I remove it. I have tried deleting minecraft, but it stays there. When I launch it says "minecraft crashed whilst rendering." How do I fix this
#44 [02:39] <Greymagic27> Gary, Hey. We don't support bedrock edition here but I can give you some pointers to where you can get support:
#45 [02:39] <Greymagic27> ??> Gary bedrock/support
#46 [02:39] <Absol> Gary: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources.
#47 [02:39] <tcphelps> what
#48 [02:39] <tcphelps> is bedrock edition
#49 [02:40] <tcphelps> so much for further assistance
#50 [02:40] <Greymagic27> tcphelps, Remove the resourcepack from the folder. %appdata%\.minecraft\resourcepacks
#51 [02:40] <tcphelps> this game fucking sucks
#52 [02:40] <Absol> tcphelps: Please keep it civil
#53 [02:40] <tcphelps> do i do that in launch options
#54 [02:40] <Greymagic27> tcphelps, Press the windows key and R at the same time
#55 [02:41] <Greymagic27> Then type '%appdata%/.minecraft/resourcepacks
#56 [02:41] <tcphelps> with minecraft open?
#57 [02:41] <Greymagic27> Close minecraft
#58 [02:41] <tcphelps> ok I found the resource pack
#59 [02:42] <tcphelps> just delete it?
#60 [02:42] <Greymagic27> Yep
#61 [02:42] <tcphelps> ok
#62 [02:43] <tcphelps> OMG it finally launched
#63 [02:43] <tcphelps> thanks I have spent the past 3 hours trying to figure this out
#64 [02:43] <Greymagic27> No problem. Enjoy playing
#65 [02:43] * henry [webchat@cpe-101-161-194-98.vb08.vic.asp.telstra.net] has joined #minecrafthelp
#66 [02:43] <tcphelps> thanks
#67 [02:44] <henry> hi, my minecraft only crashes now ever since upgraded 1.14 it keeps crashing when I start
#68 [02:44] <Greymagic27> henry, Hey. Let's take a look at the crash report:
#69 [02:44] <Greymagic27> ??> henry launcher/log
#70 [02:44] <Absol> henry: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#71 [02:44] <henry> I have macosx 10.14
#72 [02:44] <henry> ok
#73 [02:47] <big_mungo> The error still happens and I've reinstalled, what do
#74 [02:47] * SeaBorn2257 [webchat@185.5.164.57] has joined #minecrafthelp
#75 [02:47] <henry> https://paste.ubuntu.com/p/B34wPTm7Bw/
#76 [02:47] <henry> that is my crash log
#77 [02:47] <Greymagic27> big_mungo, Are you using any texturepacks?
#78 [02:48] <big_mungo> I'm not
#79 [02:48] <Greymagic27> henry, https://bugs.mojang.com/browse/MC-149225
#80 [02:49] <Greymagic27> ??> big_mungo win/dxdiag
#81 [02:49] <Absol> big_mungo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#82 [02:49] <henry> ok, I'll have alook
#83 [02:51] <henry> so that thing said that it is fixed in the next version pre-release
#84 [02:51] <henry> how do I install pre-release versions?
#85 [02:52] <Greymagic27> henry, In the launcher press launch options and then 'enable snapshots'
#86 [02:54] <henry> AWESOME
#87 [02:55] <henry> you are a genius
#88 [02:55] <henry> thanks Greymagic27!
#89 [02:55] <Greymagic27> No problem :)
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#91 [03:12] * cptzombie12 [webchat@ip-213-127-6-47.ip.prioritytelecom.net] has joined #minecrafthelp
#92 [03:14] <cptzombie12> Hello, Yesterday I've updated my minecraft server but once updated and went in everything was gone. I was at my location but everything was gone. is there a way that I can go back?
#93 [03:16] * Hatsu [webchat@cpe-60-227-199-87.nb02.nsw.asp.telstra.net] has joined #minecrafthelp
#94 [03:17] <Hatsu> Im trying to renew my realms on my account but the purchase cant be processed and i have checked all my details and i have enough to do the transaction
#95 [03:28] * BasicBecky [webchat@b0197f39.bb.sky.com] has joined #minecrafthelp
#96 [03:28] <BasicBecky> Hello?
#97 [03:28] * BasicBecky [webchat@b0197f39.bb.sky.com] has quit. (Client Quit)
#98 [03:31] <Hatsu> hi
#99 [03:31] <Hatsu> Im trying to renew my realms on my account but the purchase cant be processed and i have checked all my details and i have enough to do the transaction
#100 [03:42] * Rissz [webchat@c-67-188-185-56.hsd1.ca.comcast.net] has joined #minecrafthelp
#101 [03:51] <Hatsu> Im trying to renew my realms on my account but the purchase cant be processed and i have checked all my details and i have enough to do the transaction
#102 [03:52] * Nertskull [webchat@d118-75-125-46.try.wideopenwest.com] has joined #minecrafthelp
#103 [03:53] * Gary [webchat@c-73-96-42-161.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#104 [03:54] * KiwiGamer [webchat@118-92-90-18.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#105 [03:55] <KiwiGamer> Hello
#106 [03:55] <KiwiGamer> I cannot load minecraft anymore it says a file is corrupted somehow its like 05 and I cannot get into it
#107 [03:57] * Nertskull [webchat@d118-75-125-46.try.wideopenwest.com] has quit. (Client Quit)
#108 [03:59] * Rissz [webchat@c-67-188-185-56.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#109 [03:59] <Greymagic27> KiwiGamer, Hey. What's the exact message?
#110 [04:01] * Nertskull [webchat@d118-75-125-46.try.wideopenwest.com] has joined #minecrafthelp
#111 [04:02] <Nertskull> I just downloaded the linux .deb file to install minecraft for the first time. When I let the .deb file run, it removed a BUNCH of (to me random) programs from my computer. It removed: clamtk/clamav cmake cryfs steam-launcher playonlinux curl libcurl4 guayadeque. Is this expected behavior? Seems odd to me.
#112 [04:09] * L [webchat@p5483F16D.dip0.t-ipconnect.de] has joined #minecrafthelp
#113 [04:09] * L [webchat@p5483F16D.dip0.t-ipconnect.de] has quit. (Client Quit)
#114 [04:20] <KiwiGamer> I fixed it now
#115 [04:20] <KiwiGamer> Basically I was trying to download Apex legends on my laptop
#116 [04:21] <KiwiGamer> and it said something about dxor so I installed it and I think that did something but I guess I got it fixed but I still cant get the .minecraft folder in recycle bin I drag it and it doesn't do anything
#117 [04:26] * Kuramikafe [webchat@88.98.244.31.bcube.co.uk] has joined #minecrafthelp
#118 [04:26] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#119 [04:26] <Kuramikafe> Hey all, trying to play FTB, but this comes up? Unable to save download. jna-4.4.0.jar ?
#120 [04:27] <Greymagic27> Kuramikafe, Hey. Just so you know, we don't support mods here. However we can check for things that could be blocking you from downloading the needed files
#121 [04:27] <Greymagic27> ??> Kuramikafe tools/hjt
#122 [04:27] <Absol> Kuramikafe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#123 [04:27] <Absol> Kuramikafe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#124 [04:28] * Kuramikafe [webchat@88.98.244.31.bcube.co.uk] has quit. (Client Quit)
#125 [04:36] * cptzombie12 [webchat@ip-213-127-6-47.ip.prioritytelecom.net] has quit. (Quit: webchat.esper.net)
#126 [04:44] * Boubi [webchat@host-109-88-66-63.dynamic.voo.be] has joined #minecrafthelp
#127 [04:45] <Boubi> Hello guys, It seems I can't get an infinity bow on my wolrd. I've tried in creative world and enchanted more than 100 bows to see if I would get the enchantement. I just can't get a bow with infinity.
#128 [04:45] <Boubi> I know they added the fact that "you can't have infinity and mending on a bow anymore" but that's not the only one?
#129 [04:45] <Boubi> Whoops, sorry my message isn't clear, I just can't get infinity bow on minecraft, it's been 30 min, I've tried in creative. I'm on 1.14.1
#130 [04:48] * lucas [webchat@ip4da1a8d8.direct-adsl.nl] has joined #minecrafthelp
#131 [04:48] <lucas> hi i lost my minecraft accaunt can you help me?
#132 [04:49] * KiwiGamer [webchat@118-92-90-18.dsl.dyn.ihug.co.nz] has quit. (Quit: webchat.esper.net)
#133 [04:49] <lucas> hello?
#134 [04:49] * lucas [webchat@ip4da1a8d8.direct-adsl.nl] has quit. (Client Quit)
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#137 [05:31] * Ratoriku [webchat@42-3-49-107.static.netvigator.com] has joined #minecrafthelp
#138 [05:32] <Ratoriku> How can I use fctix to spell Chinese？
#139 [05:33] * Ratoriku [webchat@42-3-49-107.static.netvigator.com] has quit. (Client Quit)
#140 [05:34] * Sew06Wilk [webchat@cpc80177-blbn11-2-0-cust163.10-1.cable.virginm.net] has joined #minecrafthelp
#141 [05:35] * Sew06Wilk [webchat@cpc80177-blbn11-2-0-cust163.10-1.cable.virginm.net] has quit. (Client Quit)
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#143 [05:44] * ivan [~ivan@68.ip-149-56-14.net] has quit. (Ping timeout: 190 seconds)
#144 [05:46] * dreammaterial [webchat@cpc143284-mfl21-2-0-cust225.13-1.cable.virginm.net] has joined #minecrafthelp
#145 [05:47] <dreammaterial> hey idk if this is just an issue for me but i literally can't log in
#146 [05:47] <dreammaterial> as in the log in button is not working on the website
#147 [05:48] * Haydiulz77 [webchat@cpe-144-130-12-175.nthqld.asp.telstra.net] has joined #minecrafthelp
#148 [05:50] <Haydiulz77> Hi, is there any way I can reset our account password if we no longer have access to the email address the account was set up with? Thanks Hayden
#149 [05:53] <Greymagic27> dreammaterial, Hey. Let's make sure that nothing on your PC is blocking you from logging in: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#150 [05:53] <Greymagic27> ??> dreammaterial tools/hjt
#151 [05:53] <Absol> dreammaterial: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#152 [05:53] <Absol> dreammaterial: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#153 [05:53] <Greymagic27> Haydiulz77, you'll need to contact mojang. Do you need their contact information?
#154 [05:53] * Haydiulz77 [webchat@cpe-144-130-12-175.nthqld.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#155 [05:54] * rp [webchat@141.226.9.64] has joined #minecrafthelp
#156 [05:55] <dreammaterial> Will do, give me a sec
#157 [05:59] <dreammaterial> https://paste.ubuntu.com/p/DCQ2pN4Wqp/
#158 [05:59] * Shoppy5021 [webchat@82-76-183-239.rdsnet.ro] has joined #minecrafthelp
#159 [05:59] <Shoppy5021> what i need to do when minecraft versions cannot download??
#160 [05:59] <Greymagic27> ??> dreammaterial info/mcleaks
#161 [05:59] <Absol> dreammaterial: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#162 [05:59] <Absol> dreammaterial: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#163 [05:59] <Greymagic27> ??> dreammaterial win/hosts/edit
#164 [05:59] <Absol> dreammaterial: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#165 [05:59] <Absol> dreammaterial: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#166 [06:00] <Greymagic27> Shoppy5021, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#167 [06:00] <Greymagic27> ??> Shoppy5021 tools/hjt
#168 [06:00] <Absol> Shoppy5021: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#169 [06:00] <Absol> Shoppy5021: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#170 [06:00] <Shoppy5021> now it works
#171 [06:01] <Shoppy5021> thank you
#172 [06:01] * Shoppy5021 [webchat@82-76-183-239.rdsnet.ro] has quit. (Client Quit)
#173 [06:01] * vadim2200 [webchat@cpc81201-farn9-2-0-cust260.6-2.cable.virginm.net] has joined #minecrafthelp
#174 [06:02] <vadim2200> I need help logging on to my minecraft account
#175 [06:02] <dreammaterial> Where should i save the file to?
#176 [06:02] <vadim2200> what?
#177 [06:02] <Greymagic27> dreammaterial, Press CTRL+S to save the file
#178 [06:02] <Greymagic27> vadim2200, Hey. What's the issue?
#179 [06:02] <dreammaterial> Save it to the etc file?
#180 [06:02] <Greymagic27> dreammaterial, Just press control+S. It will save it in the correct place
#181 [06:03] <dreammaterial> It always prompts as save as
#182 [06:03] <vadim2200> I used to play minecraft several years ago and now i am trying to log on but i have forgotten the email i used and cant migrate to mojang account
#183 [06:03] <Greymagic27> Did you run notepad as administrator? dreammaterial
#184 [06:03] <Greymagic27> vadim2200, Have you contacted mojang support?
#185 [06:03] <dreammaterial> Whoops noe
#186 [06:04] <vadim2200> by email yes but they have not gotten back to me for a while
#187 [06:04] <Greymagic27> dreammaterial, Run it as administrator, then follow the steps to remove every entry containing the word 'mojang'
#188 [06:04] <Greymagic27> vadim2200, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#189 [06:06] <dreammaterial> It always asks me to open notepad in a seperate window
#190 [06:06] <dreammaterial> I can't open it as the one running as administrator
#191 [06:07] <dreammaterial> Never mind, sorted
#192 [06:07] <dreammaterial> Thank you for your help
#193 [06:07] * dreammaterial [webchat@cpc143284-mfl21-2-0-cust225.13-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#194 [06:09] * vadim2200 [webchat@cpc81201-farn9-2-0-cust260.6-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#195 [06:42] * Splochy [webchat@host86-128-167-238.range86-128.btcentralplus.com] has joined #minecrafthelp
#196 [06:42] <Splochy> I cant make a purchase for minecraft
#197 [06:44] * VsxDelta [webchat@n42-241-12-241.adl1.sa.optusnet.com.au] has joined #minecrafthelp
#198 [06:44] <VsxDelta> hey my minecraft keeps crashing
#199 [06:44] <VsxDelta> it hasnt let me open it for a while
#200 [06:46] * imadragon121 [webchat@cpe-70-122-86-247.hot.res.rr.com] has joined #minecrafthelp
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#203 [07:16] * Hugo [webchat@h-221-51.A328.priv.bahnhof.se] has joined #minecrafthelp
#204 [07:17] <Hugo> i cant login to my mojang account
#205 [07:17] * Hugo [webchat@h-221-51.A328.priv.bahnhof.se] has quit. (Client Quit)
#206 [07:20] * Timtiser12 [webchat@cpe-23-243-224-218.socal.res.rr.com] has joined #minecrafthelp
#207 [07:21] <Timtiser12> Hi, when I try to reset my password the email never shows up.
#208 [07:26] * Splochy [webchat@host86-128-167-238.range86-128.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#209 [07:37] * andergumy [webchat@48.red-79-154-42.dynamicip.rima-tde.net] has joined #minecrafthelp
#210 [07:38] * andergumy [webchat@48.red-79-154-42.dynamicip.rima-tde.net] has quit. (Client Quit)
#211 [07:38] * andergumy [webchat@48.red-79-154-42.dynamicip.rima-tde.net] has quit. (Client Quit)
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#213 [07:47] * Dimitris [webchat@130.43.77.89.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#214 [07:48] <Dimitris> Hello I would like some help with minecraft there is a technical issuse
#215 [07:49] <Greymagic27> Dimitris, Hey. What's the issue?
#216 [07:49] <Dimitris> On the left of my screen it is like if my minecraft is opened at another screen and when i click on it comes from there and it dosent show me the program on the desktop ether
#217 [07:50] <Greymagic27> Are you using 2 screens?
#218 [07:50] <Dimitris> No
#219 [07:50] <Dimitris> 1 monitor
#220 [07:50] <Greymagic27> Dimitris, This may be related: https://bugs.mojang.com/browse/MCL-6629
#221 [07:50] <Dimitris> Ok I will check it out thank you a lot
#222 [07:52] <Dimitris> I also wanted to point out that i have my task bar on the left of my screen facing up
#223 [07:54] * Dimitris [webchat@130.43.77.89.dsl.dyn.forthnet.gr] has quit. (Quit: webchat.esper.net)
#224 [07:55] * Meinta [webchat@130.43.77.89.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#225 [07:55] <Meinta> On the left of my screen it is like if my minecraft is opened at another screen and when i click on it comes from there and it dosent show me the program on the desktop ether
#226 [07:56] <Greymagic27> Meinta, I linked you to the bug report. I don't know of a fix right now for the issue
#227 [07:56] <Meinta> The report didn't work any other info about it?
#228 [07:57] <Greymagic27> Meinta, Not that I know of right now. I'd put a screenshot and a comment on the bug report
#229 [07:57] <Meinta> Ok
#230 [07:57] * Meinta [webchat@130.43.77.89.dsl.dyn.forthnet.gr] has quit. (Client Quit)
#231 [08:05] * Nick0 [webchat@37.105.150.23] has joined #minecrafthelp
#232 [08:05] <Nick0> Hi
#233 [08:05] <Greymagic27> Nick0, Hey. How can we help?
#234 [08:06] * Nick0 [webchat@37.105.150.23] has quit. (Client Quit)
#235 [08:09] * nemo [webchat@37.105.150.23] has joined #minecrafthelp
#236 [08:10] <nemo> hi
#237 [08:10] <Greymagic27> nemo, Hey. How can we help?
#238 [08:10] <nemo> recently i tried to launch minecraft
#239 [08:11] <nemo> and the minecraft launcher asked to enter my username, and i don't have one so what should i ddo
#240 [08:11] <Greymagic27> nemo, When you create an account on minecraft.net you're prompted to enter a username, email and password
#241 [08:11] <Greymagic27> Did you do that?
#242 [08:12] <nemo> No also i bought it long time ago probably 2014 from a shop, and was pllaying the game
#243 [08:12] <nemo> i was playing the game while entering random usernames
#244 [08:12] <Greymagic27> nemo, Do you know the email and password you signed up with?
#245 [08:12] <nemo> nope
#246 [08:13] <Greymagic27> nemo, You'll need to contact mojang and ask them to get your account details for you
#247 [08:13] <Greymagic27> ??> nemo account/send-email
#248 [08:13] <Absol> nemo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#249 [08:13] <Absol> nemo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#250 [08:14] <nemo> but here is the thing i didn't buy it online and i don't have a transaction id all i have is a cd
#251 [08:14] <Greymagic27> nemo, Where did you buy the game from?
#252 [08:14] <nemo> a local shop
#253 [08:14] <nemo> game store
#254 [08:14] <Greymagic27> nemo, May you provide a screenshot of your launcher?
#255 [08:14] <Greymagic27> ??> nemo imgur
#256 [08:14] <Absol> nemo: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#257 [08:18] <nemo> wait give me a minute
#258 [08:26] <nemo> i cant post
#259 [08:27] <Greymagic27> nemo, Look above for how to send your image
#260 [08:28] * KeksbubbieHD [webchat@b9168f03.cgn.dg-w.de] has joined #minecrafthelp
#261 [08:30] * Zenuxy [webchat@62.4.57.57] has joined #minecrafthelp
#262 [08:30] <Zenuxy> Anyone here?
#263 [08:30] <Greymagic27> Zenuxy, Yep. What's the problem?
#264 [08:30] <Zenuxy> error
#265 [08:30] <Zenuxy> The game crashed whilst initializing game
#266 [08:30] <Zenuxy> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGLđ
#267 [08:30] <Zenuxy> The game crashed whilst initializing game
#268 [08:30] <Zenuxy> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL*
#269 [08:30] <Greymagic27> ??> Zenuxy win/dxdiag
#270 [08:30] <Absol> Zenuxy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#271 [08:30] <Zenuxy> wait
#272 [08:31] <nemo> https://imgur.com/a/Cxgc8vF
#273 [08:31] <KeksbubbieHD> hello mates i am from german. i had used a email, But now the email was deletet from telekom
#274 [08:32] <Greymagic27> nemo, We don't support cracked launchers here. Go and buy the game
#275 [08:32] <Greymagic27> KeksbubbieHD, Have you contacted mojang support about resetting your email?
#276 [08:32] <Zenuxy> https://paste.ubuntu.com/p/XpJ7sfKVth/
#277 [08:33] <KeksbubbieHD> no i don't have contact the suport off minecraft, how i can do it
#278 [08:33] <Greymagic27> ??> KeksbubbieHD account/send-email
#279 [08:33] <Absol> KeksbubbieHD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#280 [08:33] <Absol> KeksbubbieHD: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#281 [08:33] <nemo> https://imgur.com/a/Cxgc8vF
#282 [08:33] <Greymagic27> I saw it. We don't support cracked launchers here. Go and buy the game
#283 [08:34] <Zenuxy> is someone reading my dxdiag?
#284 [08:35] <Greymagic27> Zenuxy, Doing it right now
#285 [08:35] <Zenuxy> ok ty for time u are taking for me :)
#286 [08:36] <Zenuxy> I reinstalled windows 3hrs ago
#287 [08:36] <Zenuxy> and i had same problem before reinstalling
#288 [08:37] <KeksbubbieHD> how i can get the transion id?
#289 [08:37] <Zenuxy> if u bought game u should find it in your emails ?
#290 [08:37] <Greymagic27> ??> KeksbubbieHD account/trans-id
#291 [08:37] <Absol> KeksbubbieHD: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#292 [08:38] * Herobrineisreal [webchat@131-093-232-197.res.spectrum.com] has joined #minecrafthelp
#293 [08:38] <Herobrineisreal> How do I restart my client?
#294 [08:38] * Ben [webchat@cpc1-roth9-2-0-cust44.17-1.cable.virginm.net] has joined #minecrafthelp
#295 [08:38] <Greymagic27> Herobrineisreal, Just click the X at the top right
#296 [08:39] * Ben is now known as Guest79498
#297 [08:39] <Herobrineisreal> Cool.
#298 [08:39] <Greymagic27> Zenuxy, Sorry for the wait. I've taken a look at your specs are below the needed requirements. If you're on a desktop PC you can look into buying a GPU
#299 [08:39] * Herobrineisreal [webchat@131-093-232-197.res.spectrum.com] has quit. (Client Quit)
#300 [08:40] <Guest79498> Not played minecraft in a while and its not allowing me to connect to my account, saying i need to have an email and password, where as i used to have a username and password... someone help??
#301 [08:40] * TeSSeT_ [webchat@amontsouris-555-1-21-215.w92-128.abo.wanadoo.fr] has joined #minecrafthelp
#302 [08:40] <TeSSeT_> "The game has crashed" but I don't know why
#303 [08:40] <Greymagic27> Guest79498, Hey. What's your username?
#304 [08:40] <Greymagic27> ??> TeSSeT_ launcher/log
#305 [08:40] <Absol> TeSSeT_: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#306 [08:41] <Guest79498> CultCouture101
#307 [08:41] <Zenuxy> Greymagic27 bro i played with this card in 35fps 15 days ago so just give me tip how should i update my driver,i mean i dont have any driver on pc currently
#308 [08:41] <Greymagic27> Guest79498, Did you ever change your name to 'black_ramso'?
#309 [08:41] <Guest79498> no aha
#310 [08:41] <Greymagic27> Zenuxy, There aren't any drivers for your operating system, plus you're below the needed specs
#311 [08:42] <Zenuxy> okie,my friend is playing with 2gb ram :D
#312 [08:42] <KeksbubbieHD> how i can find the Code?
#313 [08:42] * Zenuxy [webchat@62.4.57.57] has quit. (Quit: webchat.esper.net)
#314 [08:42] <Greymagic27> Guest79498, Then it's likely that your account was hacked as it's also been migrated. You'll need to contact mojang
#315 [08:42] <Greymagic27> ??> Guest79498 account/send-email
#316 [08:42] <Absol> Guest79498: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#317 [08:42] <Absol> Guest79498: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#318 [08:42] <Greymagic27> ??> KeksbubbieHD account/trans-id
#319 [08:42] <Absol> KeksbubbieHD: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#320 [08:45] <KeksbubbieHD> i can find the pin because the creditkarte is still no more existing
#321 [08:45] * Black [webchat@p5B2AA7C8.dip0.t-ipconnect.de] has joined #minecrafthelp
#322 [08:45] <Black> Hello
#323 [08:45] <Black> Ive got a question
#324 [08:45] <Greymagic27> KeksbubbieHD, If you can't find the transaction ID you can ask for alternate verification methods in the email
#325 [08:45] <Greymagic27> Black, Hey. What's up?
#326 [08:46] <Black> I want to log in in my minecraft account
#327 [08:46] <KeksbubbieHD> yeah but the email is deletet and i don't know the passwort
#328 [08:46] * chelsea [webchat@pool-173-66-29-190.washdc.fios.verizon.net] has joined #minecrafthelp
#329 [08:47] <Black> but the problem is that i cant log in beacuse i forget the password and the password of the email address
#330 [08:47] <Black> beacause its an older account
#331 [08:47] <Greymagic27> KeksbubbieHD, Give them as much information as you can
#332 [08:47] <Greymagic27> Black, Have you contacted mojang support?
#333 [08:47] <chelsea> I think I have an account, but I'm not sure. When I ask mojang.com to send me a password reset email, I don't receive it. It's not in my spam or anywhere.
#334 [08:47] <Greymagic27> ??> chelsea account/email-missing
#335 [08:47] <Absol> chelsea: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#336 [08:47] <Absol> chelsea: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#337 [08:47] <Black> i wrote them a email
#338 [08:47] <Absol> chelsea: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#339 [08:48] <Greymagic27> Black, Great. You'll need to wait for a reply: Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#340 [08:48] <Black> how logn do you thing it will take to hear back
#341 [08:48] <Greymagic27> Black, See what I sent above
#342 [08:48] <chelsea> isn't this the place to contact mojang?
#343 [08:48] <Black> on april the 6.?
#344 [08:48] <Black> thats a long time to wait :/
#345 [08:48] <Greymagic27> chelsea, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account. In those cases we
#346 [08:49] <Greymagic27> link you to mojangs contact information*
#347 [08:49] <Black> but i thank you
#348 [08:49] <chelsea> gotcha. How do I contact them, if and when I need to do that?
#349 [08:49] <Black> chelsea you msut send a mail
#350 [08:49] <Black> with your problems
#351 [08:50] <KeksbubbieHD> okay i have a minecraft account spend it in okt. 2015, the email is deletet and my parants has Chance the creditkarte. i don't know my Passwort.
#352 [08:50] <Greymagic27> ??> chelsea account/send-email
#353 [08:50] <Absol> chelsea: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#354 [08:50] <Absol> chelsea: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#355 [08:50] * Black [webchat@p5B2AA7C8.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#356 [08:52] <chelsea> thank you
#357 [08:53] * chelsea [webchat@pool-173-66-29-190.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#358 [08:53] * wolfmaster_22 [webchat@95.148.42.47] has joined #minecrafthelp
#359 [08:53] * Zenuxy [webchat@62.4.57.57] has joined #minecrafthelp
#360 [08:53] <Zenuxy> Huh sry its me again
#361 [08:53] <Zenuxy> but
#362 [08:54] <KeksbubbieHD> okay i have a minecraft account spend it in okt. 2015, the email is deletet and my parants has Chance the creditkarte. i don't know my Passwort
#363 [08:54] <wolfmaster_22> Hello! i cant login for some reason? i reset my password about 5 minutes ago but it still comes up with invalid username or password
#364 [08:54] <Greymagic27> KeksbubbieHD, Give them as much information as you can
#365 [08:54] <Zenuxy> i fixed problem and bro u are noob
#366 [08:54] * Zenuxy [webchat@62.4.57.57] has quit. (Client Quit)
#367 [08:54] <Greymagic27> wolfmaster_22, Are you using an email and password to log in or your username?
#368 [08:54] <wolfmaster_22> Im using my username
#369 [08:54] * papagajptica [webchat@109.122.99.1] has joined #minecrafthelp
#370 [08:55] <papagajptica> hello , I have a problem about resource packs , when I select my resource pack and play its all good , when I close and open the game my resource pack is not saved
#371 [08:55] <Greymagic27> wolfmaster_22, What is your username?
#372 [08:56] <Greymagic27> papagajptica, What resourcepack are you using?
#373 [08:56] <wolfmaster_22> its wolfmaster_22
#374 [08:56] <papagajptica> my own one that I created
#375 [08:56] <papagajptica> for 1.14
#376 [08:56] <Greymagic27> wolfmaster_22, Your account is migrated so you'll need to use your email to login
#377 [08:57] <wolfmaster_22> ah i see, may i ask what does it mean my account is migrated?
#378 [08:57] <Greymagic27> wolfmaster_22, It means that you login with your email instead of your username
#379 [08:57] <Greymagic27> This explains it in more detail: https://help.mojang.com/customer/en/portal/articles/775905-migrating-from-minecraft-to-mojang
#380 [08:58] * KeksbubbieHD [webchat@b9168f03.cgn.dg-w.de] has quit. (Quit: webchat.esper.net)
#381 [08:58] <papagajptica> can anyone help?
#382 [08:59] <Greymagic27> papagajptica, I'm not sure if this will work but check the third comment on this page: https://hypixel.net/threads/my-texture-pack-never-stays.506319/
#383 [09:00] <wolfmaster_22> ah i see thank you!
#384 [09:00] <papagajptica> ok thnx
#385 [09:02] * wolfmaster_22 [webchat@95.148.42.47] has quit. (Quit: webchat.esper.net)
#386 [09:04] * TeSSeT_ [webchat@amontsouris-555-1-21-215.w92-128.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#387 [09:08] <Guest79498> unable to find transaction ID due to not knowing the email
#388 [09:08] <Greymagic27> ??> Guest79498 account/trans-id
#389 [09:08] <Absol> Guest79498: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#390 [09:10] * TeSSeT_ [webchat@amontsouris-555-1-21-215.w92-128.abo.wanadoo.fr] has joined #minecrafthelp
#391 [09:11] <TeSSeT_> https://paste.ubuntu.com/p/Nqy9kzP4kc/ it's my Ubuntu Pastebin
#392 [09:12] <Greymagic27> Thanks, one moment
#393 [09:12] <Greymagic27> ??> TeSSeT_ win/dxdiag
#394 [09:12] <Absol> TeSSeT_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#395 [09:24] <TeSSeT_> It's my dxdiag https://paste.ubuntu.com/p/dBHWqRZGn4/
#396 [09:25] <Greymagic27> ??> TeSSeT_ oem/hp/product-number
#397 [09:25] <Absol> TeSSeT_: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#398 [09:25] <Absol> TeSSeT_: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#399 [09:28] <TeSSeT_> Z5A36EA#ABF it's the product number
#400 [09:28] <Greymagic27> Thanks. Hold on
#401 [09:30] * Scorch [webchat@41.111.113.54] has joined #minecrafthelp
#402 [09:30] <Scorch> https://paste.ubuntu.com/p/HzrQkcKP7X/
#403 [09:30] <Scorch> this is my dx
#404 [09:31] * iiAmxzing [webchat@c-24-0-218-186.hsd1.nj.comcast.net] has joined #minecrafthelp
#405 [09:31] <Scorch> if u need the Crash log
#406 [09:32] <Scorch> tell me
#407 [09:32] <iiAmxzing> My minecraft launcher is once again showing me the error message "Could not connect to server" when I try to log in.
#408 [09:32] <Greymagic27> ??> iiAmxzing tools/hjt
#409 [09:32] <Absol> iiAmxzing: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#410 [09:32] <Absol> iiAmxzing: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#411 [09:32] <Greymagic27> TeSSeT_, Install the first windows 64 bit driver here: https://www.amd.com/en/support/apu/amd-series-processors/amd-a8-series-apu-for-laptops/a8-7410-radeon-r5-graphics
#412 [09:33] <Greymagic27> Scorch, You'll need to downgrade to windows 7 or buy a new GPU for your PC (if it's a desktop)
#413 [09:33] <TeSSeT_> thank you
#414 [09:33] <Scorch> Ahh.... then im doomed
#415 [09:35] * EugTe [webchat@183.171.185.123] has joined #minecrafthelp
#416 [09:35] <Greymagic27> ??> iiAmxzing av/mcafee/uninstal
#417 [09:35] <EugTe> hey there
#418 [09:35] <Greymagic27> ??> iiAmxzing av/mcafee/uninstall
#419 [09:35] <Absol> iiAmxzing: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#420 [09:35] <Greymagic27> EugTe, Hey. What's the issue?
#421 [09:35] <EugTe> i have a problem accessing minecraft.net and the minecraft launcher
#422 [09:35] <EugTe> i cant seem to login
#423 [09:36] <Greymagic27> EugTe, Let's check that nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#424 [09:36] <Greymagic27> ??> EugTe tools/hjt
#425 [09:36] <Absol> EugTe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#426 [09:36] <Absol> EugTe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#427 [09:36] <EugTe> ok gimme a sec
#428 [09:38] <EugTe> https://paste.ubuntu.com/p/rs2fYb8pMG/
#429 [09:38] <iiAmxzing> What do i do after that? Greymagic27
#430 [09:38] <EugTe> there u go
#431 [09:39] <Greymagic27> iiAmxzing, Once the tool is done it will prompt you to restart
#432 [09:39] <iiAmxzing> OK.
#433 [09:39] <Greymagic27> ??> EugTe info/mcleaks
#434 [09:39] <Absol> EugTe: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#435 [09:39] <Absol> EugTe: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#436 [09:39] <Greymagic27> ??> EugTe win/hosts/edit
#437 [09:39] <Absol> EugTe: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#438 [09:39] <Absol> EugTe: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#439 [09:39] <Scorch> So i dont have another way
#440 [09:39] <Scorch> to run mc
#441 [09:39] <Scorch> i mean i can run windows 10's
#442 [09:40] <iiAmxzing> After I restart, Do I have to do what EugTe does?
#443 [09:40] <Greymagic27> Scorch, You can try downgrading to windows 7. But even then you'll have a hard time playing
#444 [09:40] <Greymagic27> iiAmxzing, No. You don't have mcleaks on your PC
#445 [09:40] <iiAmxzing> Ok.
#446 [09:40] <iiAmxzing> That's great.
#447 [09:40] <iiAmxzing> I wish I never have it.
#448 [09:41] <Scorch> Hmmm... then ill wait to buy a gpu
#449 [09:41] <Scorch> cause win 7 caused a lot of stuff to this pc
#450 [09:41] <iiAmxzing> Also, do I install McAfee back after this?
#451 [09:41] <Greymagic27> iiAmxzing, No. The tool is uninstalling it for you
#452 [09:41] <Greymagic27> ??> iiAmxzing av/mcafee
#453 [09:41] <Absol> iiAmxzing: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#454 [09:41] <Absol> iiAmxzing: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#455 [09:42] <EugTe> oh hey it worked thank you so much
#456 [09:42] <iiAmxzing> I see.
#457 [09:42] <Greymagic27> EugTe, No problem. Make sure to change your password
#458 [09:42] <EugTe> ok
#459 [09:42] <Greymagic27> EugTe, Before you go,
#460 [09:42] <Greymagic27> Oh
#461 [09:42] * Scorch [webchat@41.111.113.54] has quit. (Quit: webchat.esper.net)
#462 [09:43] * iiAmxzing [webchat@c-24-0-218-186.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#463 [09:44] * Sylvain [webchat@lns-bzn-39-82-255-28-70.adsl.proxad.net] has joined #minecrafthelp
#464 [09:44] <Sylvain> Hi guys :)
#465 [09:44] * Sylvain [webchat@lns-bzn-39-82-255-28-70.adsl.proxad.net] has quit. (Client Quit)
#466 [09:46] * iiAmxzing [webchat@c-24-0-218-186.hsd1.nj.comcast.net] has joined #minecrafthelp
#467 [09:46] <iiAmxzing> I'm back.
#468 [09:47] <iiAmxzing> Now What do I do?
#469 [09:47] <Greymagic27> iiAmxzing, Try minecraft now
#470 [09:47] <iiAmxzing> Ok.
#471 [09:49] <TeSSeT_> after install windows 64 bits?
#472 [09:49] <Greymagic27> TeSSeT_, You've got windows 64 bit already
#473 [09:50] <TeSSeT_> yes
#474 [09:50] <Greymagic27> All you need to do is to download and install the driver
#475 [09:51] * TeSSeT_ [webchat@amontsouris-555-1-21-215.w92-128.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#476 [09:51] <iiAmxzing> it worked
#477 [09:51] <iiAmxzing> ty Greymagic27
#478 [09:51] <Greymagic27> iiAmxzing, No problem. Enjoy playing!
#479 [09:51] * iiAmxzing [webchat@c-24-0-218-186.hsd1.nj.comcast.net] has quit. (Client Quit)
#480 [09:53] * CarlTheCow [webchat@c-73-211-45-9.hsd1.il.comcast.net] has joined #minecrafthelp
#481 [09:55] <CarlTheCow> it would be cool if the more furnaces you use, the more coral die in warm ocean biomes. I mean, a very slow increase of dead coral for the more furnaces you use. This is because the ocean absorbs Co2, which is released from burning fossil fuels (coal, etc) and this makes the ocean more acidic. This causes coral to die as the water isn't suitable fo
#482 [09:55] <CarlTheCow> r it anymore. I think this would be a cool dynamic to show to kids and people that may not know too much about the topic.
#483 [09:56] <Greymagic27> CarlTheCow, Good idea. Pop it on https://feedback.minecraft.net/hc/en-us
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#487 [10:09] <Daniel_Allen> Hello, I recently signed up for the minecraft Earth. Then I got the the Overworld skin email (around 10 minutes later.) I got the code redeemed it on Microsoft. It took me to Minecraft's page on Microsoft Store and closed. Please don't feel stress on having to respond to this right away! :)
#488 [10:31] * Rogue_Emerald [webchat@c-73-98-231-43.hsd1.ut.comcast.net] has joined #minecrafthelp
#489 [10:33] <Rogue_Emerald> Hey, whenever I attempt to login to my Mojang account on Java Edition, it throws a connect timed out error. If I disable my proxy in the Java variables, it throws an error saying I don't have a connection at all. I can't disable the proxy server (The one that is running). Any workarounds?
#490 [10:39] * Tommy [webchat@3e6b774b.rev.stofanet.dk] has joined #minecrafthelp
#491 [10:41] <Tommy> Hi, my daughters MineCraft Launcher (this computer) claims that it's offline - and thus will not connect to the MineCraft authentication service... when I uninstall MineCraft it tries to download v1.14.1 but fails halfway…. after that i will not connect at all
#492 [10:41] <Tommy> please help me fix this issue
#493 [10:41] <Tommy> (v1.14.1.jar)
#494 [10:44] * tdog [webchat@c-73-123-88-139.hsd1.ct.comcast.net] has joined #minecrafthelp
#495 [10:45] <tdog> Hello, encountered this error today and im not sure how to fix it
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#497 [10:55] * Nepsunder [webchat@91-158-177-62.elisa-laajakaista.fi] has joined #minecrafthelp
#498 [10:56] <Nertskull> I just downloaded the linux .deb file to install minecraft for the first time. When I let the .deb file run, it removed a BUNCH of (to me random) programs from my computer. It removed: clamtk/clamav cmake cryfs steam-launcher playonlinux curl libcurl4 guayadeque. Is this expected behavior? Seems odd to me.
#499 [10:56] * nonny [webchat@cpe-120-149-19-150.wb03.wa.asp.telstra.net] has joined #minecrafthelp
#500 [10:57] <nonny> yo
#501 [10:57] <nonny> i need someone help
#502 [10:58] <Nepsunder> Program reloaded twice, also Java reloaded, but it is been stuck in the loading screen and it will not open up.
#503 [10:58] <Nepsunder> Please help how to proceed and start the game
#504 [11:01] * nonny [webchat@cpe-120-149-19-150.wb03.wa.asp.telstra.net] has quit. (Client Quit)
#505 [11:02] <Greymagic27> Rogue_Emerald, Hey. What's the exact error message?
#506 [11:02] <Greymagic27> ??> Nepsunder av/adwcleaner
#507 [11:02] <Absol> Nepsunder: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#508 [11:02] <Absol> Nepsunder: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#509 [11:02] * Lghtning_Manox [webchat@45.74.75.72] has joined #minecrafthelp
#510 [11:03] <Lghtning_Manox> hello
#511 [11:03] <Greymagic27> Lghtning_Manox, Hey. What's the issue?
#512 [11:03] <Lghtning_Manox> i cant connect to my
#513 [11:03] <Lghtning_Manox> accout
#514 [11:03] <Greymagic27> Does it give you any error message?
#515 [11:03] <Lghtning_Manox> unvalid username
#516 [11:04] <Lghtning_Manox> or password
#517 [11:04] <Greymagic27> Lghtning_Manox, What is your username?
#518 [11:04] <Lghtning_Manox> Lghtning_Manox
#519 [11:04] <Greymagic27> Lghtning_Manox, Are you logging in with your email or your username?
#520 [11:04] <Nepsunder> I just ran CCleaner before this - isn't it enough?
#521 [11:05] <Lghtning_Manox> email
#522 [11:05] <Greymagic27> Nepsunder, ADWCleaner will detect more than CCcleaner does
#523 [11:05] <Greymagic27> Lghtning_Manox, Are you sure you're entering the correct details?
#524 [11:05] <Nepsunder> ok, I'll try
#525 [11:06] <Lghtning_Manox> yes i do secret question and i now what is it this can help you
#526 [11:06] <Lghtning_Manox> this can help you
#527 [11:06] * Nepsunder [webchat@91-158-177-62.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#528 [11:07] * Tommy [webchat@3e6b774b.rev.stofanet.dk] has joined #minecrafthelp
#529 [11:07] <Tommy> I was logged off - please can you see my question above
#530 [11:07] <Greymagic27> Lghtning_Manox, I'd like to check that nothing is blocking you from logging in: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#531 [11:07] <Greymagic27> ??> Lghtning_Manox tools/hjt
#532 [11:07] <Absol> Lghtning_Manox: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#533 [11:07] <Absol> Lghtning_Manox: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#534 [11:07] <Greymagic27> Tommy, Could you follow the steps I posted above?
#535 [11:08] <Tommy> i cant see what you listed above,,,
#536 [11:08] <Tommy> can you repost please
#537 [11:08] <Greymagic27> Oh yea, sorry :P
#538 [11:08] <Greymagic27> ??> Tommy tools/hjt
#539 [11:08] <Absol> Tommy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#540 [11:08] <Absol> Tommy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#541 [11:08] <Greymagic27> HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#542 [11:09] <Tommy> ok, sec
#543 [11:09] <Lghtning_Manox> yes im downloading
#544 [11:12] <Lghtning_Manox> thats not work
#545 [11:12] <Greymagic27> Lghtning_Manox, Follow the steps, they will tell you what to do
#546 [11:13] * Lghtning_Manox [webchat@45.74.75.72] has quit. (Quit: webchat.esper.net)
#547 [11:14] <Tommy> https://paste.ubuntu.com/p/44XwcqPtYf/
#548 [11:15] <Greymagic27> Tommy, Nothing there that could block you from connecting to their servers. Make sure you're connected to the internet
#549 [11:15] <Tommy> Absol I have uploaded the log and pasted the link =)
#550 [11:16] <Tommy> There is nothing that could block the connection
#551 [11:16] <Tommy> I am even using the computer now with this session
#552 [11:17] <Tommy> The computer have full connectivity, I have made special addition to the firewall to allow anything from the MineCraft Launcher
#553 [11:17] <Tommy> the problem only started after the release of v1.14.1
#554 [11:17] <Greymagic27> Tommy, Could you send an image of what the launcher says?
#555 [11:17] <Greymagic27> ??> Tommy imgur
#556 [11:17] <Absol> Tommy: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#557 [11:18] * LordNave [webchat@71-82-127-113.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#558 [11:18] <LordNave> Hello
#559 [11:18] <Greymagic27> LordNave, Hey. How can we help?
#560 [11:19] <LordNave> im actually asking for my friend it won't let him buy minecraft just keeps saying payment failed
#561 [11:19] <Greymagic27> LordNave, Has he checked the payment details to make sure they're correct?
#562 [11:19] <LordNave> Yes and how much money is in his account
#563 [11:20] * Daniel_Allen [webchat@75-128-88-134.dhcp.bycy.mi.charter.com] has quit. (Quit: webchat.esper.net)
#564 [11:20] <Greymagic27> Is it possible for him to try another payment method?
#565 [11:20] * Nertskull [webchat@d118-75-125-46.try.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#566 [11:20] <LordNave> he has
#567 [11:20] <LordNave> multiple times
#568 [11:20] <LordNave> whatever its fine
#569 [11:20] <Greymagic27> Make sure his bank allows transactions to sweden
#570 [11:21] * LordNave [webchat@71-82-127-113.dhcp.roch.mn.charter.com] has quit. (Client Quit)
#571 [11:22] <Tommy> https://imgur.com/a/f6gYLXs
#572 [11:23] <Greymagic27> https://bugs.mojang.com/browse/MCL-7612
#573 [11:24] * rohan [webchat@88-104-145-147.dynamic.dsl.as9105.com] has joined #minecrafthelp
#574 [11:25] <rohan> does anyone know how to fix 'Failed to download file. ar_sa.json'?
#575 [11:25] <Tommy> Absol and Greymagic27 I have uploaded the image :) Problem is the News and such state that it's not able to get information... ?
#576 [11:25] <Greymagic27> rohan, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#577 [11:25] <Greymagic27> ??> rohan tools/hjt
#578 [11:25] <Absol> rohan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#579 [11:25] <Absol> rohan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#580 [11:25] <Tommy> So Greymagic27 you believe this to be a Firewall problem?
#581 [11:25] <Greymagic27> Tommy, I think so. Disable the firewall then see if it works
#582 [11:26] <Tommy> Thanks for the suggestion - I have already tried to disable firewall and Antivirus
#583 [11:26] <Tommy> it's still stating the same problem
#584 [11:28] <Tommy> Greymagic27 (Sorry about the spam) - I tried that as well but the problem remains :(
#585 [11:28] <Greymagic27> Tommy, What AV are you using?
#586 [11:28] <Tommy> Windows Defender
#587 [11:29] <Greymagic27> Tommy, I'm a bit stumped on your issue. Another more experienced volunteer may be able to help more. Do you mind waiting until one of them comes online?
#588 [11:29] <Tommy> ofcource
#589 [11:29] <Tommy> and thank you for your willingness to assist me :)
#590 [11:29] <Greymagic27> No problem. Sorry I couldn't fix your issue :)
#591 [11:31] <rohan> https://paste.ubuntu.com/p/pY4mqgKbRC/
#592 [11:31] <Greymagic27> ??> rohan av/mcafee/uninstall
#593 [11:31] <Absol> rohan: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#594 [11:33] * shelly [webchat@dynamic-37-142-215-128.hotnet.net.il] has joined #minecrafthelp
#595 [11:33] <shelly> hello
#596 [11:34] <Greymagic27> shelly, Hey. How can we help?
#597 [11:34] <shelly> i migrated my account to my new email a few years ago (i payed for the game before that) and after i reset my password it wont let me play the full version of the game and tells me to buy it
#598 [11:35] <rohan> okay, what do I do now that it's gone
#599 [11:36] <Greymagic27> rohan, When it's finished it will prompt you to restart
#600 [11:36] <Greymagic27> ??> shelly account/send-email
#601 [11:36] <Absol> shelly: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#602 [11:36] <Absol> shelly: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#603 [11:36] <rohan> it hasn't prompted me and it's finished
#604 [11:36] <Greymagic27> rohan, Did you use the tool that Absol linked?
#605 [11:36] <rohan> yes
#606 [11:37] <rohan> should I just restart
#607 [11:37] <Greymagic27> Yes please
#608 [11:37] <rohan> ok
#609 [11:38] <shelly> how can i track my transaction id?
#610 [11:39] <Greymagic27> ??> shelly account/trans-id
#611 [11:39] <Absol> shelly: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#612 [11:39] * adryan [webchat@177-102-196-176.dsl.telesp.net.br] has joined #minecrafthelp
#613 [11:39] * rohan [webchat@88-104-145-147.dynamic.dsl.as9105.com] has joined #minecrafthelp
#614 [11:39] <rohan> i've restarted now what
#615 [11:41] <Greymagic27> rohan, Try minecraft
#616 [11:41] <rohan> do I try and run the launcher now?
#617 [11:41] <rohan> ok
#618 [11:41] <rohan> it's still stuck on that file
#619 [11:41] <Greymagic27> ??> rohan tools/hjt
#620 [11:41] <shelly> is there any other way without a transaction id?
#621 [11:41] <Absol> rohan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#622 [11:42] <Absol> rohan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#623 [11:42] <Greymagic27> shelly, If you can't find it ask for alternate verification methods in the email
#624 [11:42] <shelly> ok thank u
#625 [11:42] * shelly [webchat@dynamic-37-142-215-128.hotnet.net.il] has quit. (Quit: webchat.esper.net)
#626 [11:43] <rohan> it says that hijackthis has been denied access to the hosts file
#627 [11:43] <Greymagic27> rohan, Run it as administrator
#628 [11:46] <rohan> https://paste.ubuntu.com/p/jJXstFWVkB/
#629 [11:46] <rohan> https://paste.ubuntu.com/p/jJXstFWVkB/
#630 [11:46] * rohan [webchat@88-104-145-147.dynamic.dsl.as9105.com] has left #minecrafthelp
#631 [11:48] * rohan [webchat@88-104-145-147.dynamic.dsl.as9105.com] has joined #minecrafthelp
#632 [11:48] <rohan> sorry I lost connection, but what should I do now
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#634 [11:56] * Noah [webchat@ip68-110-88-90.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
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#638 [12:08] * Michael [webchat@static-host-66-18-44-224.epbinternet.com] has joined #minecrafthelp
#639 [12:09] * Michael is now known as Guest89585
#640 [12:10] <Cactus> I can't log into Minecraft.Net or the launcher on only one computer. On the website the button goes gray and does nothing. For the launcher it just says my login/password is invalid.
#641 [12:10] <Guest89585> When I log into minecraft on xbox, I am able to join one of my friend's server. However, when the person I am actually in a party in starts a server, it will show up and everything but when I actually go to join it all it says "Unable to connect" Please help
#642 [12:11] <mattym> Cactus, Are you currently in the chat on the computer that experiences the issue?
#643 [12:11] <Guest89585> No
#644 [12:12] <Cactus> Yes
#645 [12:12] * austin2g [webchat@ip68-230-130-120.ri.ri.cox.net] has joined #minecrafthelp
#646 [12:12] <mattym> Guest89585, Unfortunately we really only help with the Java Edition here.
#647 [12:12] <mattym> ??> Cactus tools/hjt
#648 [12:12] <Absol> Cactus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#649 [12:12] <Absol> Cactus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#650 [12:12] <Guest89585> oh ok go to hell then
#651 [12:12] <austin2g> So I am having an issue here.
#652 [12:12] * SweetMiloria [webchat@vbo91-h01-176-184-50-37.dsl.sta.abo.bbox.fr] has joined #minecrafthelp
#653 [12:12] <Cactus> k
#654 [12:12] * austin2g [webchat@ip68-230-130-120.ri.ri.cox.net] has quit. (Client Quit)
#655 [12:12] * Cactus [webchat@c-24-98-146-145.hsd1.ga.comcast.net] has quit. (Client Quit)
#656 [12:14] <Rogue_Emerald> Greymagic27 with proxy: "SocketTimeoutException: connection timed out" without proxy "could not connect to server". I already checked my upload and download speeds, they are normal.
#657 [12:14] * Hamster [webchat@cpe-76-94-165-221.socal.res.rr.com] has joined #minecrafthelp
#658 [12:14] <Hamster> hi
#659 [12:14] <SweetMiloria> Hi ! I have a terrible issue w/ my Minecraft. When i join a server or a solo world in 1.14.1, my game crash. 1sec right after i see where i spawn. The bug report says that : "Failed to write core dump. Minidumps are not enabled by default on client versions of Windows"! Anyone can help me about that? I already did a lot of things to tr to repare it
#660 [12:14] <SweetMiloria> ..
#661 [12:15] <mattym> ??> SweetMiloria launcher/log
#662 [12:15] <Absol> SweetMiloria: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#663 [12:15] <SweetMiloria> omw
#664 [12:16] <Hamster> everyone is steve and alex in worlds and servers and it's starting to get annoying
#665 [12:16] <mattym> ??> Hamster tools/hjt
#666 [12:16] <Absol> Hamster: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#667 [12:16] <Absol> Hamster: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#668 [12:16] <Hamster> ok thx
#669 [12:18] <Hamster> is there another way?
#670 [12:18] <SweetMiloria> https://paste.ubuntu.com/p/ZQXcxz53qm/ Here are my logs!
#671 [12:18] <mattym> Hamster, We need that log to figure out what is causing your issue.
#672 [12:19] <Hamster> ok
#673 [12:19] <mattym> ??> SweetMiloria win/dxdiag
#674 [12:19] <Absol> SweetMiloria: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#675 [12:21] <SweetMiloria> https://paste.ubuntu.com/p/zCV4P3RPTF/ (I'm french btw, I hope it won't disturb the .txt)
#676 [12:21] <mattym> SweetMiloria, Its fine, just a moment.
#677 [12:22] <SweetMiloria> Okay ! ^^
#678 [12:22] <mattym> SweetMiloria, Download and Install the file from this page https://www.geforce.com/drivers/results/147183
#679 [12:22] <Rogue_Emerald> Greymagic27 Here is my launcher log https://paste.ubuntu.com/p/bh3sjhYfXH/
#680 [12:22] <SweetMiloria> omw
#681 [12:23] * adryan [webchat@177-102-196-176.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#682 [12:26] <Hamster> https://paste.ubuntu.com/ heres mine
#683 [12:26] <mattym> Hamster, You need the full link, make sure you have hit the Paste! button after entering your info.
#684 [12:27] <Hamster> ok
#685 [12:27] <SweetMiloria> The download has crashed https://gyazo.com/782ec8896ece9e1520467c186ff105ab
#686 [12:27] <SweetMiloria> It says "state not downloaded"
#687 [12:28] <Hamster> https://paste.ubuntu.com/ i think i did it
#688 [12:28] <mattym> Hamster, Nope, there should be random numbers and letters at the end of the link.
#689 [12:29] <mattym> SweetMiloria, Ok, one moment.
#690 [12:29] <SweetMiloria> Take your time
#691 [12:29] <Hamster> im clicking paste it's not working
#692 [12:29] <mattym> Hamster, Make sure you have entered something into the poster box.
#693 [12:29] <Hamster> ok
#694 [12:30] <Hamster> it still is not working
#695 [12:31] <mattym> Hamster, Look at the page to see if its giving you any errors or telling you something is missing.
#696 [12:31] <mattym> SweetMiloria, Lenovo does not seem to have a newer driver than the one you already have on their site either.
#697 [12:31] <mattym> SweetMiloria, Can you try running the installer again.
#698 [12:31] <SweetMiloria> omw
#699 [12:31] <mattym> SweetMiloria, The one you downloaded from nvidia
#700 [12:32] <Hamster> it doesn't say anything
#701 [12:33] <mattym> Hamster, Enter something in the poster box, enter the log in the large box then hit the Paste! button. That should make a new page. Get the link to that.
#702 [12:34] <SweetMiloria> There is a question when i launch the dowloader. I choosed the 1st one whe in downloaded it earlier https://gyazo.com/50433927306114ef5e61a848e348ec41
#703 [12:34] <SweetMiloria> Should i try the second one?
#704 [12:34] <mattym> SweetMiloria, That shouldn't make a difference, but go ahead and try the 2nd option.
#705 [12:35] <SweetMiloria> let's go
#706 [12:36] <Hamster> https://paste.ubuntu.com/p/DRtntrn7cX/ here you go
#707 [12:37] <mattym> Hamster, Ok, do the following.
#708 [12:37] <mattym> ??> Hamster av/adwcleaner
#709 [12:37] <Absol> Hamster: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#710 [12:37] <Absol> Hamster: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#711 [12:38] <SweetMiloria> It worked! (I had a short black screen during the downloading, i don't know if it's important or not)
#712 [12:38] <mattym> SweetMiloria, Thats normal
#713 [12:39] <SweetMiloria> Mattym, i have to go for 30min. Will you be here when i'll come back? :x
#714 [12:40] <mattym> SweetMiloria, Probably
#715 [12:40] <SweetMiloria> Thank, i'll come back asap
#716 [12:41] * Hamster [webchat@cpe-76-94-165-221.socal.res.rr.com] has joined #minecrafthelp
#717 [12:41] <Hamster> hi
#718 [12:42] <mattym> Hamster, Did you finish the ADWCleaner steps?
#719 [12:42] <Hamster> yes
#720 [12:42] <mattym> Hamster, See if the skins are working.
#721 [12:42] <Hamster> ok
#722 [12:44] <Hamster> THEY WORK IM SO HAPPY THANK YOU SO MUCH!!!!!!!!
#723 [12:48] * schmug [webchat@75-110-56-126.gvllcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#724 [12:49] <schmug> hello I am trying to login to minecraft windows 10 edition on a second computer using my microsoft login to download. I keep getting the trial and when i choose login it asks me to buy again (even though I already own it)
#725 [12:51] <mattym> schmug, Uninstall the game then log out of the account on the Windows Store app. Restart the computer, then log back in and try again.
#726 [12:52] <schmug> thank you i will try that now!
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#728 [13:00] * Chris [webchat@host109-151-211-162.range109-151.btcentralplus.com] has joined #minecrafthelp
#729 [13:01] <Chris> Hi, I had a Minecraft account a few years ago which I used to buy a copy of the game. I still have access to the email account used to buy it (cj.foote@me.com) but I don’t remember my password and I haven’t received a password recovery email. Can you help recover my account?
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#732 [13:04] * Tink [webchat@76-14-17-161.sf-cable.astound.net] has joined #minecrafthelp
#733 [13:04] <Tink> Hi! im having some issues with my minecraft
#734 [13:05] <Tink> its showing me " Failed to download file. 1.14.1.jar " what do i do to fix this
#735 [13:06] <Kamarov> Hi, I cant reset my password, anyone free to help?
#736 [13:07] <Tink> id love to help you KAmarov but im not very tech savvy, im in need of help too
#737 [13:12] <Tink> hello
#738 [13:12] <Tink> anybody
#739 [13:17] * schmug [webchat@75-110-56-126.gvllcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#740 [13:18] <schmug> so I think I know what happened.. I think a hacker claimed the windows 10 version because its not on my microsoft store and the code was redeemed last year... I can't remember if I ever played the windows 10 version or not but I thought I did. I reclaimed my account from the hacker earlier this year but there is an expired realm and the win10 code
#741 [13:18] <schmug> is redeemed
#742 [13:19] <Tink> its showing me " Failed to download file. 1.14.1.jar " what do i do to fix this
#743 [13:20] * rasse76 [webchat@213-65-101-31-no245.tbcn.telia.com] has joined #minecrafthelp
#744 [13:20] * SweetMiloria [webchat@lfbn-ren-1-57-44.w83-205.abo.wanadoo.fr] has joined #minecrafthelp
#745 [13:20] <SweetMiloria> Hi, i'm back!
#746 [13:21] <SweetMiloria> +mattym still here?
#747 [13:22] <mattym> Yes
#748 [13:23] <SweetMiloria> Oh nice! Sorry for my afk. so i downloaded the Nvidia drivers
#749 [13:23] <mattym> SweetMiloria, if the install worked this time, try the game again.
#750 [13:24] <Rogue_Emerald> Can any staff help me resolve this? This is my launcher log https://paste.ubuntu.com/p/bh3sjhYfXH/
#751 [13:24] <SweetMiloria> Okay
#752 [13:24] <SweetMiloria> Okay
#753 [13:25] * rasse76 [webchat@213-65-101-31-no245.tbcn.telia.com] has left #minecrafthelp
#754 [13:25] <SweetMiloria> Oh my god. Thank you so much, it worked
#755 [13:25] <SweetMiloria> You're my savior
#756 [13:27] <Tink> can somebody help me with a launcher saying " Failed to download file. 1.14.1.jar " what do i do
#757 [13:27] <mattym> ??> Tink error/download
#758 [13:27] <Absol> Tink: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#759 [13:27] <mattym> Rogue_Emerald, Why are you using the old launcher?
#760 [13:28] <Rogue_Emerald> I don't have SU on my user, so I cannot install it.
#761 [13:28] <Tink> +mattym what do i do with that error/download
#762 [13:28] <mattym> Tink, Read what Absol wrote.
#763 [13:28] <SweetMiloria> Well, thank you so much, i'll enjoy my game now! Have a great ady mattym, you're the best! <3
#764 [13:28] <mattym> Rogue_Emerald, The old launcher is not really supported anymore.
#765 [13:29] <Rogue_Emerald> If I could install the New one, I would.
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#767 [13:30] <Tink> thank you guys im gonna try
#768 [13:32] * dfgdfg [webchat@81-67-19-183.rev.numericable.fr] has joined #minecrafthelp
#769 [13:32] <dfgdfg> Process crashed with exit code 1
#770 [13:33] <mattym> ??> dfgdfg launcher/log
#771 [13:33] <Kamarov> i cant reset my password, its apparently sends the email, but i dont recieve anything. I last played on 2014
#772 [13:33] <Absol> dfgdfg: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#773 [13:33] * Rogue_Emerald [webchat@c-73-98-231-43.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#774 [13:33] <mattym> Kamarov, Have you checked any spam/junk mail folders in your email account?
#775 [13:33] <Kamarov> yes, and nothing
#776 [13:33] <dfgdfg> https://paste.gg/p/anonymous/a82aec31b1284bd18205b3a51aea498b
#777 [13:33] <mattym> ??> Kamarov account/send-email
#778 [13:33] <Absol> Kamarov: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#779 [13:34] <Absol> Kamarov: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#780 [13:34] <mattym> ??> dfgdfg win/dxdiag
#781 [13:34] <Absol> dfgdfg: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#782 [13:34] <Kamarov> I´ve sent but no answers
#783 [13:34] <Kamarov> this is dayyys ago
#784 [13:34] <mattym> Kamarov, See the second link Absol gave you.
#785 [13:35] <dfgdfg> https://paste.gg/p/anonymous/f12a8bc6f24442f193c5c9734eaff697
#786 [13:35] <dfgdfg> sorry it's in french
#787 [13:36] <mattym> dfgdfg, On moment.
#788 [13:37] <dfgdfg> sure
#789 [13:38] <mattym> dfgdfg, Download and Install the first file listed under Available Downloads here https://downloadcenter.intel.com/download/28798/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81496
#790 [13:38] <mattym> dfgdfg, One more thing after that.
#791 [13:38] <dfgdfg> and do i have to restart the computer afterwards or something like that ?
#792 [13:38] <mattym> dfgdfg, If the program tells you to, yes. Then return here.
#793 [13:38] <dfgdfg> ok
#794 [13:39] <dfgdfg> and what's the other thing ?
#795 [13:40] <mattym> dfgdfg, Another driver, they will both likely need restarts, so can only do them one at a time.
#796 [13:40] <dfgdfg> right, thanks a lot
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#799 [13:49] * dfgdfg [webchat@81-67-19-183.rev.numericable.fr] has joined #minecrafthelp
#800 [13:49] <dfgdfg> so i did what you asked
#801 [13:49] <mattym> dfgdfg, OK, next one.
#802 [13:49] <dfgdfg> could you send me the other link ?
#803 [13:49] <dfgdfg> yep thanks
#804 [13:50] <mattym> dfgdfg, Download and Install the first option listed under Windows 7 - 64-Bit here https://www.amd.com/en/support/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-460
#805 [13:50] <dfgdfg> alright
#806 [13:50] <dfgdfg> and then will it be good ?
#807 [13:51] <mattym> dfgdfg, Should be.
#808 [13:51] <dfgdfg> cool thx
#809 [13:52] * fmonogasque [webchat@cpc143384-mfl22-2-0-cust530.13-1.cable.virginm.net] has joined #minecrafthelp
#810 [13:52] * Tink [webchat@76-14-17-161.sf-cable.astound.net] has quit. (Quit: webchat.esper.net)
#811 [13:53] <fmonogasque> hello whenever I try to load the game on any version on Java it stops responding and says java binary has stopped working ive tried several ways to try and fix this but it still wont work
#812 [13:53] <mattym> ??> fmonogasque tools/hjt
#813 [13:53] <Absol> fmonogasque: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#814 [13:53] <Absol> fmonogasque: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#815 [13:53] * Matthew6 [webchat@twdp-173-094-181-196.nc.res.rr.com] has joined #minecrafthelp
#816 [13:53] * GodSend [webchat@ip98-165-61-203.ph.ph.cox.net] has joined #minecrafthelp
#817 [13:54] <GodSend> My account i could no longer log in i needede to migrate migrate game me error
#818 [13:55] <GodSend> cant get any reset links to emails
#819 [13:55] <mattym> ??> GodSend account/send-email
#820 [13:55] <Absol> GodSend: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#821 [13:55] <Absol> GodSend: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#822 [13:55] <Matthew6> I need help getting minecraft java since I have Minecraft Windows 10 Edition, I know that you can get minecraft windows 10 if you have java, but i didn't know that when i got it, so I want to get Java Edition since I have Windows 10 Edition
#823 [13:56] <mattym> Matthew6, You would need to buy the Java Edition.
#824 [13:57] * Amanda [webchat@c-73-199-31-30.hsd1.nj.comcast.net] has joined #minecrafthelp
#825 [13:57] <Matthew6> Is there a way I can refund Windows 10 Edition so I dont have to buy both when I dont need to?
#826 [13:57] <mattym> Matthew6, There is no longer any deal to get one with the other. They are separate purchases.
#827 [13:57] <Matthew6> Got it, Thank you.
#828 [13:58] * Matthew6 [webchat@twdp-173-094-181-196.nc.res.rr.com] has quit. (Client Quit)
#829 [13:58] <Amanda> My old email account was deactivated. I don't know how to make a new email. I remember my username though.
#830 [13:58] <Tommy> Anyone with expert knowledge on my problem that Absol and Greymagic27 tried to help me with earlier?
#831 [13:58] <mattym> ??> Amanda account/send-email
#832 [13:58] <Absol> Amanda: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#833 [13:58] <Absol> Amanda: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#834 [13:59] * Dashing [webchat@twdp-173-094-181-196.nc.res.rr.com] has joined #minecrafthelp
#835 [13:59] <mattym> Tommy, What exactly is the issue?
#836 [13:59] <Tommy> Have Win10 running Java edition - same setup with 3 PC's one PC after v1.14.1 will not accept that the server is online
#837 [13:59] <mattym> Tommy, Are you on the PC with the issue?
#838 [13:59] <fmonogasque> ok the file link for my problems is https://paste.ubuntu.com/p/KzWqswscqy/
#839 [13:59] <Dashing> Hi, I need help purchasing Minecraft with a mastercard giftcard.
#840 [13:59] <Tommy> the PC continue to claim that it is not online
#841 [14:00] <Tommy> (this is the PC) the MineCraft Launcher claims the PC to be offline
#842 [14:00] <mattym> Dashing, Giftcards are not accepted.
#843 [14:00] <mattym> ??> Tommy tools/hjt
#844 [14:00] <Absol> Tommy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#845 [14:00] <Absol> Tommy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#846 [14:00] * Michael [webchat@host-78-147-224-115.as13285.net] has joined #minecrafthelp
#847 [14:01] <Tommy> Absol: https://paste.ubuntu.com/p/44XwcqPtYf/
#848 [14:01] * Michael is now known as Guest52559
#849 [14:01] <mattym> ??> fmonogasque av/adwcleaner
#850 [14:01] <Absol> fmonogasque: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#851 [14:01] <Absol> fmonogasque: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#852 [14:01] <Dashing> Can I buy a minecraft redeem card with a giftcard?
#853 [14:01] <mattym> Dashing, That would be up to the store that sells them.
#854 [14:01] <Dashing> Ok thanks.
#855 [14:02] <Guest52559> hello, I had an old minecraft account back in 2009 and stopped playing in 2012, I remember nothing about my account and cant find the payment information, becasue of this, i can not transfer my old account to a new one, and therefore cant play the game. I dont have enough money to buy a new game card for a new account, so am very stuck? What should
#856 [14:02] <Guest52559> I do?
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#858 [14:03] <mattym> Tommy, Are you on a home network connection?
#859 [14:03] <Tommy> yes i am
#860 [14:04] <mattym> Guest52559, You would need to contact Mojang support.
#861 [14:04] <Guest52559> via email?
#862 [14:04] <mattym> Guest52559, Yes
#863 [14:04] * Dashing [webchat@twdp-173-094-181-196.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#864 [14:04] <mattym> ??> Tommy av/adwcleaner
#865 [14:04] <Absol> Tommy: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#866 [14:04] <Absol> Tommy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#868 [14:04] <Guest52559> ok thankyou, I have already emailed them and on the auto response it suggested I could go here first
#869 [14:05] <Guest52559> thankyou though
#870 [14:05] * Guest52559 [webchat@host-78-147-224-115.as13285.net] has quit. (Client Quit)
#871 [14:06] * Tommy [webchat@3e6b774b.rev.stofanet.dk] has quit. (Quit: webchat.esper.net)
#872 [14:07] * Tink [webchat@76-14-17-161.sf-cable.astound.net] has joined #minecrafthelp
#873 [14:08] * aaron [webchat@clwdon2201w-lp130-08-70-49-29-222.dsl.bell.ca] has joined #minecrafthelp
#874 [14:08] <aaron> Hi I am trying to get access to my old Java account, however I only know the email associated with it
#875 [14:09] <mattym> aaron, Have you tried getting a password reset sent to that email?
#876 [14:09] <Tink> hey its me again, i uninstalled mcafee which is the only problematic installer i had, its showing me " Failed to download file. ast_es.json " now
#877 [14:09] <mattym> ??> Tink tools/hjt
#878 [14:09] <Absol> Tink: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#879 [14:09] <Absol> Tink: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#880 [14:09] <aaron> I forget the User
#881 [14:10] <aaron> All I know is the email associated with the accound
#882 [14:10] <mattym> aaron, That shouldn't matter if you get the password reset.
#883 [14:10] * Caleb [webchat@c-68-83-130-112.hsd1.pa.comcast.net] has joined #minecrafthelp
#884 [14:11] <Caleb> I dont have my email
#885 [14:11] <aaron> The password reset requires my old user account
#886 [14:11] <aaron> I am trying to migrate into the new system
#887 [14:11] <Caleb> same
#888 [14:11] <mattym> ?? account/send-email
#889 [14:11] <Absol> account/send-email: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#890 [14:11] <Absol> account/send-email: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#891 [14:11] <mattym> Caleb, aaron you will both need to follow the instructions Absol wrote.
#892 [14:12] <Caleb> ok
#893 [14:12] <aaron> Alright, I already emailed them. If they are dealing with emails as far back as april it will be a month or two
#894 [14:13] <Tink> okay heres this https://paste.ubuntu.com/p/HdH7PQQZPk/
#895 [14:13] <Caleb> this is taking me in circles
#896 [14:13] <mattym> Caleb, You need to fill in the support ticket, and wait for them to help you.
#897 [14:14] <Caleb> where
#898 [14:14] <mattym> Tink, You don't seem to have removed McAfee with the tool.
#899 [14:14] <mattym> ??> Tink av/mcafee/uninstall
#900 [14:14] <Absol> Tink: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#901 [14:14] <mattym> Caleb, The link Absol gave you.
#902 [14:14] <Caleb> i did that
#903 [14:14] <mattym> Caleb, Then you need to wait for Mojang to reply.
#904 [14:15] <Caleb> ok
#905 [14:15] <Caleb> bye
#906 [14:15] <Caleb> bye
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#909 [14:16] <fmonogasque> Absol: Ive completed that last part you told me can you send me the rest of the instructions
#910 [14:17] <mattym> fmonogasque, Try running the game again.
#911 [14:19] * Tink [webchat@76-14-17-161.sf-cable.astound.net] has quit. (Quit: webchat.esper.net)
#912 [14:20] * Hazmat [webchat@cpe-76-183-122-230.tx.res.rr.com] has joined #minecrafthelp
#913 [14:21] * MysticGuard [webchat@173-80-137-6.stabcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#914 [14:21] <MysticGuard> Hello?
#915 [14:21] * White [webchat@cpe-98-10-98-212.rochester.res.rr.com] has joined #minecrafthelp
#916 [14:21] <Hazmat> Hey what's going on. I was wondering if I could be assisted with account recovery
#917 [14:22] <MysticGuard> Uh? What?
#918 [14:22] <Hazmat> I don't have access to the account email therefore I cannot change the password to access the account
#919 [14:22] <mattym> ??> Hazmat account/send-email
#920 [14:22] <Absol> Hazmat: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#921 [14:22] <Absol> Hazmat: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#922 [14:23] <MysticGuard> Im dealing with my game consistently crashing and not responding.
#923 [14:23] <mattym> ??> MysticGuard launcher/log
#924 [14:23] <Absol> MysticGuard: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#925 [14:24] <White> Ok no clue how this works but everu time i attempt to login my Java SE Binary stops responding and it gives me exit code -805306369, which seems to be for razer synapse, although ive deleted it and the problem persists
#926 [14:24] <mattym> ??> White tools/hjt
#927 [14:24] <Absol> White: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#928 [14:24] <Absol> White: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#929 [14:27] <Hazmat> thanks
#930 [14:28] * Hazmat [webchat@cpe-76-183-122-230.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#931 [14:30] <White> https://paste.ubuntu.com/p/nvYqkc79kF/ i believe this was the log file you wanted?
#932 [14:31] <mattym> ??> White av/adwcleaner
#933 [14:31] <Absol> White: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#934 [14:31] <Absol> White: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#935 [14:33] <fmonogasque> Thanks guys
#936 [14:33] * fmonogasque [webchat@cpc143384-mfl22-2-0-cust530.13-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#937 [14:37] * Faith [webchat@S0106a84e3fbfde33.vc.shawcable.net] has joined #minecrafthelp
#938 [14:37] <Faith> hello I have a question please
#939 [14:38] <Faith> I registered with an email address that is now deactivated, how can I have access back?
#940 [14:38] <mattym> ??> Faith account/send-email
#941 [14:38] <Absol> Faith: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#942 [14:38] <Absol> Faith: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#943 [14:39] <Faith> what is a transition ID please?
#944 [14:39] <Faith> transaction ID please what is it?
#945 [14:39] <mattym> ??> Faith account/trans-id
#946 [14:39] <Absol> Faith: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#947 [14:40] <Faith> I do not have that anymore
#948 [14:40] <Faith> is there any other way
#949 [14:40] <mattym> Faith, You will need to try and find it the ways listed on the page Absol linked.
#950 [14:41] <Faith> so if I can not find it, they can not help
#951 [14:41] <mattym> Faith, If you cant find it, they may or may not ask for other proof. Send in the support ticket without it.
#952 [14:42] <Faith> I did and I am waiting for a reply, I only know the email I used originally for my little brother and I am currently waiting
#953 [14:43] <mattym> Faith, Then you just need to wait on their reply.
#954 [14:43] <Faith> I created this account a long time ago and have kept nothing, if they can not do anything I will buy another membership for him for sure he really wants to play minecraft today :)
#955 [14:43] <mattym> Faith, Its not gonna be fixed today.
#956 [14:44] <Faith> then I will just buy a membership for him, I do not want to risk wwaiting for nothing
#957 [14:44] <Faith> thank you so much for your help
#958 [14:45] * ALE [webchat@189.220.192.41] has joined #minecrafthelp
#959 [14:46] * ALE [webchat@189.220.192.41] has quit. (Client Quit)
#960 [14:51] <MysticGuard> that log doesn't seem to work, nothing new appears in It when it goes unresponsive.
#961 [14:53] <MysticGuard> Hello?
#962 [14:54] <Greymagic27> MysticGuard, Hey. Minecraft not responding is usually caused by incomputable software on your PC. Follow these steps for a simple malware scan so we can be sure no malware is causing your issue:
#963 [14:54] <Greymagic27> ??> MysticGuard av/adwcleaner
#964 [14:54] <Absol> MysticGuard: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#965 [14:54] <Absol> MysticGuard: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#966 [15:01] * James [webchat@188.30.35.88.threembb.co.uk] has joined #minecrafthelp
#967 [15:01] <James> I cant download Minecraft version
#968 [15:01] <Greymagic27> James, It looks like something is blocking you from downloading the needed files, let's take a look and see if any running programs could be the cause of your issue:
#969 [15:01] <Greymagic27> ??> James tools/hjt
#970 [15:02] <Absol> James: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#971 [15:02] <Absol> James: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#972 [15:02] <James> ok
#973 [15:02] * James [webchat@188.30.35.88.threembb.co.uk] has quit. (Client Quit)
#974 [15:02] * Caleb [webchat@c-68-83-130-112.hsd1.pa.comcast.net] has joined #minecrafthelp
#975 [15:03] <Caleb> I dont have the email i used to make my account but i have everything else
#976 [15:03] <Caleb> so i can't log in
#977 [15:03] <Greymagic27> Caleb, See if this helps:
#978 [15:03] <Greymagic27> ??> Caleb account/forgot-email
#979 [15:03] <Absol> Caleb: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#980 [15:04] <Caleb> @absol i tried that like 5 times
#981 [15:04] * hepizzy [webchat@ResNet-58-184.resnet.ucsb.edu] has joined #minecrafthelp
#982 [15:04] <Greymagic27> Caleb, Have you tried to reset your email?
#983 [15:04] <Caleb> it asks me to log in for that which i cant
#984 [15:04] <Caleb> i have a username and password though
#985 [15:04] <Greymagic27> Caleb, In that case you'll need to email mojang and ask them to reset it for you
#986 [15:05] <Greymagic27> ??> Caleb account/send-email
#987 [15:05] <Absol> Caleb: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#988 [15:05] <Absol> Caleb: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#989 [15:05] <Caleb> i did that
#990 [15:05] <hepizzy> hello, am I interrupting a lot of conversations?
#991 [15:05] * MysticGuard [webchat@173-80-137-6.stabcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#992 [15:05] <Greymagic27> hepizzy, Not at all! What's the issue?
#993 [15:05] <Greymagic27> Caleb, Great. You'll need to wait for a reply
#994 [15:05] <MysticGuard> Hey, so i did that malware cleaner thing and you said to come back here to get further instructions?
#995 [15:06] <Greymagic27> MysticGuard, Yep. The next step is to try minecraft :)
#996 [15:06] <Caleb> well they're already a month behind so do i need to wait that long?
#997 [15:06] <MysticGuard> ok give me a min.
#998 [15:06] <Greymagic27> Caleb, Sadly yes
#999 [15:06] <Caleb> mojang is gay lol
#1000 [15:06] <hepizzy> I've been trying to play Minecraft recently, but if try to load up any version past 1.12.2 it crashes right after fully loading on the launcher. I've tried reinstalling minecraft, but that didn't seem to help.
#1001 [15:08] <Caleb> there is no other way to get my email? i can't just use my username and password?
#1002 [15:08] <Greymagic27> Caleb, There isn't no.
#1003 [15:08] <Greymagic27> hepizzy, Let's take a look at the crash
#1004 [15:08] <Greymagic27> ??> hepizzy launcher/log
#1005 [15:08] <Absol> hepizzy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1006 [15:09] <hepizzy> alright, just a second
#1007 [15:09] <Caleb> mojand really needs to work on their support pages, you guys are fine but everything is the worst i've seen
#1008 [15:09] <Greymagic27> Caleb, They're currently operating under a backlog that they've had since christmas
#1009 [15:10] <Caleb> can't microsoft do anything to help me or no? i mean they own minecraft right?
#1010 [15:10] <Greymagic27> Caleb, Microsoft own mojang. Mojang still own minecraft
#1011 [15:11] <Caleb> im reporting mojang to the police, mojang is cancelled
#1012 [15:11] <Greymagic27> Caleb, They're perfectly allowed to operate under a backlog
#1013 [15:12] <Caleb> i didn't mean that seriously
#1014 [15:12] <Caleb> i just wanna change my skin
#1015 [15:12] <Caleb> its been like an hour lol
#1016 [15:12] <Greymagic27> Caleb, Unfortunately, due to understaffing caused by unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1017 [15:13] <Caleb> so they're all sick ?
#1018 [15:13] <hepizzy> https://paste.ubuntu.com/p/QyjQ8wMp6J/
#1019 [15:13] <MysticGuard> IT WORKS!! I am so happy, it was scaring me because a couple of times it said it was not working and I feared that I would never play it again! Thanks so much yall, have ag
#1020 [15:13] <MysticGuard> Have a good day*
#1021 [15:14] <Greymagic27> MysticGuard, Enjoy playing!
#1022 [15:14] <MysticGuard> Sure will!
#1023 [15:14] <Caleb> can you log in for me and change my skin greymagic27?
#1024 [15:14] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#1025 [15:14] <Caleb> i trust you
#1026 [15:14] <Greymagic27> hepizzy, I've got to log off for the night, sorry. Hopefully another volunteer will be along who can help :)
#1027 [15:14] <Greymagic27> Caleb, I'm not mojang
#1028 [15:15] <Caleb> kms
#1029 [15:15] <Caleb> goodbye
#1030 [15:15] <hepizzy> That's fine, have a good night
#1031 [15:15] <Caleb> can anyone help me change my skin?
#1032 [15:15] <Caleb> i need my email
#1033 [15:16] <hepizzy> I think you can do it from the launcher, can you not sign in?
#1034 [15:16] <Caleb> i can't i lost my email
#1035 [15:16] <Caleb> i have my username and password though
#1036 [15:17] <hepizzy> I think that should work, have you tried that?
#1037 [15:17] <Caleb> i will rn
#1038 [15:17] <Caleb> if it works ill give you a hug
#1039 [15:17] * dddiazhaker [webchat@cable-181-130-215-11.une.net.co] has joined #minecrafthelp
#1040 [15:17] <Caleb> it doesn't it says im on a legacy account
#1041 [15:18] <Caleb> i need to migrate but i need my email for that
#1042 [15:18] <hepizzy> Hm, I can't log in using my username either
#1043 [15:18] * dinsori [webchat@host109-148-247-36.range109-148.btcentralplus.com] has joined #minecrafthelp
#1044 [15:18] <Caleb> how old are you?
#1045 [15:18] <dinsori> uh, heya
#1046 [15:18] <Lurks> Caleb have you completely forgot what email you used?
#1047 [15:18] <hepizzy> what do you mean you lost your email? You don't remember what it is, or you lost the password for the account?
#1048 [15:18] <dinsori> im looking for help with an error,
#1049 [15:18] <dinsori> Error details: Request error -101: ERR_CONNECTION_RESET
#1050 [15:18] <Caleb> lurks i have
#1051 [15:19] <Caleb> i dont know what email i used at all
#1052 [15:19] <Caleb> i know my username and password
#1053 [15:19] <dddiazhaker> ojo que hay hakers en el swywars de minecraft
#1054 [15:19] <Lurks> Caleb only mojang can help you but you need transaction ID/gift code, if you don't it be a long process
#1055 [15:19] * IEmmortal [webchat@wnpgmb0517w-ad04-77-93.dynamic.bellmts.net] has joined #minecrafthelp
#1056 [15:19] <Lurks> dddiazhaker english only, sorry
#1057 [15:19] <dinsori> but uh, can i get some help please uwu
#1058 [15:20] <Caleb> i bought minecraft when i was like 8 on a whole other computer where can i find the transaction ID?
#1059 [15:20] <Lurks> dinsori we'll need the full view of the details
#1060 [15:20] <dinsori> which do you need?
#1061 [15:20] <Lurks> ??> dinsori paste
#1062 [15:20] <Absol> dinsori: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1063 [15:20] <Lurks> dinsori all of it
#1064 [15:20] * IEmmortal [webchat@wnpgmb0517w-ad04-77-93.dynamic.bellmts.net] has quit. (Client Quit)
#1065 [15:21] <hepizzy> Lurks, the last helper had to leave before I could get help, can you look at my pastebin and see if you can find the issue?
#1066 [15:21] <hepizzy> https://paste.ubuntu.com/p/QyjQ8wMp6J/
#1067 [15:21] <Lurks> ??> Caleb account/transactionid
#1068 [15:21] <dinsori> https://paste.ubuntu.com/p/jqvpFmGxmH/
#1069 [15:21] <Lurks> ??> Caleb account/transaction
#1070 [15:21] <hepizzy> I can't load any version past 1.12.2 without it crashing
#1071 [15:21] <dddiazhaker> necesito ayuda no me carga el minecraft
#1072 [15:21] <dddiazhaker> I need help I do not load the minecraft
#1073 [15:21] * IEmmortal [webchat@wnpgmb0517w-ad04-77-93.dynamic.bellmts.net] has joined #minecrafthelp
#1074 [15:21] <Lurks> Caleb here's the link https://help.mojang.com/customer/portal/articles/361380
#1075 [15:21] <Caleb> ty
#1076 [15:22] <dinsori> theres the pastebin
#1077 [15:22] <dddiazhaker> a mi tambien me pasa lo mismo
#1078 [15:22] <dddiazhaker> It happens the same to me too
#1079 [15:22] <Caleb> they all say to come back here
#1080 [15:22] <IEmmortal> Hello. I'm having trouble logging in and the reset password email isn't being received.
#1081 [15:23] <IEmmortal> It may not be the correct email, but I cannot remember it
#1082 [15:23] <Caleb> i give up mojang is trash i will not only play minecraft rip offs that save my email and don't change the log in process
#1083 [15:24] <Caleb> now only*
#1084 [15:24] <dinsori> ok
#1085 [15:24] <IEmmortal> The real Microsoft support is trash
#1086 [15:24] <Caleb> thank youo for the support dinsori
#1087 [15:24] <dinsori> ok
#1088 [15:24] <dinsori> im waiting on being supported myself
#1089 [15:24] * IEmmortal [webchat@wnpgmb0517w-ad04-77-93.dynamic.bellmts.net] has quit. (Client Quit)
#1090 [15:24] <Lurks> hepizzy i'm not too sure what it could be, looks likes it might be corrupted
#1091 [15:24] <Caleb> any company support is trash although i like this volunteers
#1092 [15:24] <Caleb> they're nice
#1093 [15:25] <Lurks> dddiazhaker what happen when you try to load minecraft?
#1094 [15:25] <Caleb> who wants my snap to talk more? lurks, you interested
#1095 [15:25] <hepizzy> Dang. I'll keep looking into it, thanks for your help
#1096 [15:25] <hepizzy> Good luck everyone, have a nice day.
#1097 [15:25] * hepizzy [webchat@ResNet-58-184.resnet.ucsb.edu] has quit. (Quit: webchat.esper.net)
#1098 [15:25] <Lurks> dinsori your username contain special character
#1099 [15:26] <Caleb> or y'all want my insta?
#1100 [15:26] <mattym> !ban Caleb
#1101 [15:26] * Absol kicked Caleb from #minecrafthelp (Reason: aleb :You have been removed from this channel)
#1102 [15:26] <dinsori> why was he banned
#1103 [15:26] <dinsori> also what do you mean my username contains special characterz
#1104 [15:26] * Sam [webchat@pool-108-2-142-15.phlapa.fios.verizon.net] has joined #minecrafthelp
#1105 [15:26] <Lurks> dinsori ! " £ $ %, these kind of things
#1106 [15:27] * Frederik_A_A [webchat@185.5.166.224] has joined #minecrafthelp
#1107 [15:27] <dinsori> i cant see it, wym
#1108 [15:27] <dddiazhaker> this pops up OpenGL: ~~ERROR~~ RuntimeException: No OpenGL context found in the current thread.
#1109 [15:28] * Sam [webchat@pool-108-2-142-15.phlapa.fios.verizon.net] has quit. (Client Quit)
#1110 [15:28] <Lurks> dinsori COFFEE~1
#1111 [15:28] <dinsori> thats... thats my computer name
#1112 [15:28] <dinsori> not my actual username
#1113 [15:28] <mattym> Lurks, Thats a system shorthand
#1114 [15:28] <mattym> ??> dinsori win/reinst
#1115 [15:28] <Absol> dinsori: You may need to reinstall the locally installed files that Minecraft puts into place.
#1116 [15:29] <Absol> dinsori: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1117 [15:29] <mattym> dinsori, See if the same issue occurs after following the instructions Absol wrote.
#1118 [15:29] <mattym> ??> dddiazhaker win/dxdiag
#1119 [15:29] <Frederik_A_A> hey, someone who knows how to see which email you used on their minecraft account, if u have forgot it?
#1120 [15:29] <Absol> dddiazhaker: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1121 [15:29] <mattym> Frederik_A_A, Was the account ever migrated?
#1122 [15:29] <dinsori> cheers lads
#1123 [15:30] <Frederik_A_A> i think so, i just forgot my email
#1124 [15:30] <Frederik_A_A> is there some security qustions i can answar somewhere?
#1125 [15:31] <mattym> Frederik_A_A, If it was migrated, you can do the following.
#1126 [15:31] <mattym> ??> Frederik_A_A account/forgot-email
#1127 [15:31] <Absol> Frederik_A_A: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1128 [15:31] <dddiazhaker> Already did
#1129 [15:33] <dddiazhaker> I already did and followed the instructions and nothing comes ou
#1130 [15:33] * dfgdfg [webchat@81-67-19-183.rev.numericable.fr] has quit. (Quit: webchat.esper.net)
#1131 [15:33] <dinsori> hi, that appears to have just made the problem worse
#1132 [15:34] * Frederik_A_A [webchat@185.5.166.224] has quit. (Quit: webchat.esper.net)
#1133 [15:35] <dinsori> like, after doing all the things that Absol told me to do
#1134 [15:35] <dinsori> it's just made it worse lol
#1135 [15:35] <mattym> dddiazhaker, We need the link the instructions have you make.
#1136 [15:35] <mattym> dinsori, What does it say now?
#1137 [15:35] <dinsori> well, it's the same error
#1138 [15:36] <dddiazhaker> https://paste.ubuntu.com/p/sd26KKwsmN/
#1139 [15:37] <mattym> dddiazhaker, That computer is too old and below the requirements for the game.
#1140 [15:37] <mattym> dinsori, Same file in the error?
#1141 [15:38] <dddiazhaker> http://hopper.minecraft.net/help/pixel-format-not-accelerated/
#1142 [15:39] <dinsori> well, it's not saying the file error but it's still doing what it did before
#1143 [15:39] <dinsori> this time stopping at 130 mb instead of 40mb left
#1144 [15:39] <mattym> ??> dinsori error/download
#1145 [15:39] <Absol> dinsori: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1146 [15:40] <dddiazhaker> The Windows 7Switched to Windows 10 Pro
#1147 [15:41] <mattym> dddiazhaker, The computer is too old.
#1148 [15:42] <dinsori> i dont have any of the software which is listed there
#1149 [15:43] <dddiazhaker> But it has served me for menecraft
#1150 [15:44] <mattym> ??> dinsori tools/hjt
#1151 [15:44] <Absol> dinsori: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1152 [15:44] <Absol> dinsori: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1153 [15:46] * Rangeball [webchat@host81-152-81-128.range81-152.btcentralplus.com] has joined #minecrafthelp
#1154 [15:47] <Rangeball> Hi, I can't seem to connect to minecraft at all?
#1155 [15:48] <mattym> Rangeball, What happens when you try?
#1156 [15:48] <dddiazhaker> I also can not connect at all
#1157 [15:48] * Jorge [webchat@c-71-202-198-73.hsd1.ca.comcast.net] has joined #minecrafthelp
#1158 [15:48] <Jorge> Can somebody help me ( https://paste.ubuntu.com/p/5H3W5HcTK6/ )
#1159 [15:49] <Rangeball> It comes up with a massive error messagre
#1160 [15:49] <Jorge> Do you know how to fix it?
#1161 [15:49] <Rangeball> No :')
#1162 [15:50] <Rangeball> mattym I get this "Unable to save download. pt_br.json"
#1163 [15:50] <mattym> Jorge, Your computer is too old and below the minimum requirements for the game.
#1164 [15:50] <mattym> ??> Rangeball error/download
#1165 [15:50] <Absol> Rangeball: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1166 [15:50] <dinsori> https://paste.ubuntu.com/p/qKn66KZXdN/
#1167 [15:50] <Rangeball> Thanks mattym!
#1168 [15:50] * Jorge [webchat@c-71-202-198-73.hsd1.ca.comcast.net] has quit. (Client Quit)
#1169 [15:50] <dinsori> theres my pastyebin
#1170 [15:51] <Rangeball> It's wierd because I was playing yesterday and today it's just come up
#1171 [15:52] <dddiazhaker> ayudaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
#1172 [15:52] <mattym> dinsori, Is the vpn software off?
#1173 [15:52] <dddiazhaker> necesito jugar
#1174 [15:53] <mattym> dddiazhaker, I have already told you what the problem is.
#1175 [15:53] <dinsori> Yeah, my VPN is off
#1176 [15:54] <dddiazhaker> helpaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa I need to play
#1177 [15:54] <mattym> !kick dddiazhaker Your computer needs to be upgraded or replaced.
#1178 [15:54] * Absol kicked dddiazhaker from #minecrafthelp (Reason: ddiazhaker :Your computer needs to be upgraded or replaced.)
#1179 [15:55] <mattym> dinsori, Its the only thing I see there that would be causing an issue like yours. You may need to uninstall the VPN software then try reinstalling the game again.
#1180 [15:55] <Rangeball> mattym I've tried dissabling all my anti virus and firewalls and still can't get on
#1181 [15:57] <mattym> ??> Rangeball tools/hjt
#1182 [15:57] <Absol> Rangeball: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1183 [15:57] <Absol> Rangeball: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1184 [15:58] <Rangeball> Thanks! :)
#1185 [15:59] <dinsori> My VPN isn't enabled, thats the thing
#1186 [15:59] * Chenamabobber [webchat@pool-68-134-232-178.bltmmd.fios.verizon.net] has joined #minecrafthelp
#1187 [16:00] <Chenamabobber> It says the file or directory is corrupted and unreadable
#1188 [16:00] <mattym> dinsori, They can still cause issues just being installed, depending on how they are designed.
#1189 [16:01] <mattym> ??> Chenamabobber win/reinst
#1190 [16:01] <Absol> Chenamabobber: You may need to reinstall the locally installed files that Minecraft puts into place.
#1191 [16:01] <dinsori> My only VPN is actually Windows VPN, i think
#1192 [16:01] <Absol> Chenamabobber: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1193 [16:01] <mattym> dinsori, Your report shows OpenVPN installed.
#1194 [16:01] <Rangeball> mattym i've messaged you bud
#1195 [16:02] <mattym> Rangeball, Send all messages to this chat
#1196 [16:02] <Rangeball> mattym https://paste.ubuntu.com/p/d5QJgHsBgN/
#1197 [16:03] <dinsori> I uninstalled OpenVPN and still nothing
#1198 [16:04] <mattym> Rangeball, Is it the same file every time you try to start it?
#1199 [16:04] <Rangeball> Yes
#1200 [16:04] <Rangeball> mattym yeah
#1201 [16:04] <mattym> ??> Rangeball win/reinst
#1202 [16:04] <Absol> Rangeball: You may need to reinstall the locally installed files that Minecraft puts into place.
#1203 [16:04] <Absol> Rangeball: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1204 [16:05] <mattym> Rangeball, Do the instructions Absol wrote, see if it gets stuck with the same file again.
#1205 [16:05] <mattym> ??> dinsori av/adwcleaner
#1206 [16:05] <Absol> dinsori: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1207 [16:05] <Absol> dinsori: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1208 [16:05] <Rangeball> Ok, thanks!
#1209 [16:05] <dinsori> im sorry but all of this seems completely unnecessary just for minecraft
#1210 [16:06] <dinsori> like the only thing thats wrong is that i cant install any updates
#1211 [16:06] <dinsori> that is all that is wron
#1212 [16:06] <dinsori> wrong*
#1213 [16:06] <dinsori> could i just get assistance with that, maybe a .jar file or something
#1214 [16:06] <mattym> dinsori, And that is something caused by other things on the computer preventing it.
#1215 [16:07] * frowningdesert9 [webchat@cpc149282-finc20-2-0-cust284.4-2.cable.virginm.net] has joined #minecrafthelp
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#1217 [16:07] <Rangeball> mattym now i'm getting "Unable to create directory. commons-lang3-3.5.jar"
#1218 [16:07] <mattym> ??> Rangeball av/adwcleaner
#1219 [16:07] <Absol> Rangeball: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1220 [16:07] <Absol> Rangeball: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1222 [16:13] * Hayes [webchat@cpc87675-bexl9-2-0-cust262.2-3.cable.virginm.net] has joined #minecrafthelp
#1223 [16:13] <Hayes> I'm not receiving reset password emails...
#1224 [16:14] <mattym> Hayes, Have you checked any spam/junk mail folders in the email for the reset?
#1225 [16:14] <Hayes> Yep, still nothing :(
#1226 [16:15] <Hayes> It's an account which I haven't used in around a year, but I haven't changed any of the details such as the email.
#1227 [16:18] <mattym> ??> Hayes account/send-email
#1228 [16:18] <Absol> Hayes: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1229 [16:18] <Absol> Hayes: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1230 [16:19] <Hayes> Yeah... not great customer service to be honest.
#1231 [16:19] <Hayes> I've already sent an email, but oh well.
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#1233 [16:19] * MrGarfield_ [webchat@190.236.14.121] has joined #minecrafthelp
#1234 [16:19] <MrGarfield_> Hi i have a minecraft account
#1235 [16:19] <MrGarfield_> I dont remember email
#1236 [16:19] <MrGarfield_> I changed it
#1237 [16:20] <MrGarfield_> But i remember password please help
#1238 [16:21] * alex6 [webchat@host28-136-dynamic.16-87-r.retail.telecomitalia.it] has joined #minecrafthelp
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#1241 [16:21] <alex6> hi
#1242 [16:21] <maioo1> hey i have a problem
#1243 [16:23] <alex6> i like don't play minecraft for many years, and today i dowload it again for play it, but when i try to log in, it say "failed login" but my i even change my password so i'm sure is the right email
#1244 [16:24] * j0rg [webchat@236.84-48-232.nextgentel.com] has joined #minecrafthelp
#1245 [16:25] <j0rg> Hey!
#1246 [16:25] <alex6> hey
#1247 [16:25] <j0rg> I have had Minecraft for a long time
#1248 [16:25] <maioo1> Hey
#1249 [16:25] <j0rg> probably since 2011
#1250 [16:25] <j0rg> or something
#1251 [16:25] <Lurks> alex6 are you log in by email or username?
#1252 [16:25] <j0rg> everytime when I take an extended break and dont remember my username, I try to change it, but it wont work
#1253 [16:25] <j0rg> email
#1254 [16:25] <j0rg> I dont remember my username either
#1255 [16:26] <alex6> email, becouse i don't remember my username
#1256 [16:26] <j0rg> same
#1257 [16:26] <Lurks> alex6 so i guess you haven't migrate?
#1258 [16:27] * idkwhattoputhere [webchat@55-58-196-88.dyn.estpak.ee] has joined #minecrafthelp
#1259 [16:27] <alex6> i had try but keep say "Error! Wrong Minecraft username or password"
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#1261 [16:27] * iTzAndiAndi [webchat@p5B2ABB63.dip0.t-ipconnect.de] has joined #minecrafthelp
#1262 [16:27] <iTzAndiAndi> Hello
#1263 [16:27] <alex6> but i change the password a min ago
#1264 [16:27] * Grotzy [webchat@host224-202-dynamic.49-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#1265 [16:27] <EMM> hi
#1266 [16:27] <Grotzy> Hi
#1267 [16:27] <maioo1> Hi
#1268 [16:28] <EMM> does anyone here know why my skin might not be working?
#1269 [16:28] <j0rg> I have the same problem as alex6 it seems
#1270 [16:28] <idkwhattoputhere>
#1271 [16:28] <maioo1>
#1272 [16:28] <Lurks> alex6 j0rg do you have VPN on?
#1273 [16:28] <idkwhattoputhere> i have a problem when i try to log in it says could not connect to server
#1274 [16:28] <j0rg> Lurks Nope
#1275 [16:28] <Lurks> idkwhattoputhere do you have VPN on?
#1276 [16:29] <alex6> no
#1277 [16:29] <idkwhattoputhere> nope
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#1279 [16:30] <Lurks> alex6 j0rg idkwhattoputhere did you visit any fake minecraft and put in your details?
#1280 [16:30] <j0rg> Nope
#1281 [16:30] <j0rg> I just havent played in a while
#1282 [16:30] <alex6> i do it from official site
#1283 [16:31] <j0rg> This problem have I had a few years back aswell
#1284 [16:31] <idkwhattoputhere> nope i bought it directly from the offical site
#1285 [16:31] <alex6> i just don't play for like 5 years
#1286 [16:31] <iTzAndiAndi> I forgot my Password how can i get it back
#1287 [16:31] <j0rg> It takes days for the site to update my password for some reason
#1288 [16:31] <Lurks> iTzAndiAndi have you tried "forgot my password" and got a email sent to you?
#1289 [16:31] <iTzAndiAndi> i just wanna Play again i dont Play it 5 years ago
#1290 [16:32] <iTzAndiAndi> Yes but this is an old email registrated and i forgot the Password for this email
#1291 [16:33] <Lurks> alex6 j0rg i think you'll have to contact mojang support to get it resolve
#1292 [16:33] <alex6> where i could do it?
#1293 [16:33] <Lurks> ?? account/send-email
#1294 [16:33] <j0rg> kk, thnx
#1295 [16:33] <Absol> account/send-email: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1296 [16:33] <Absol> account/send-email: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1297 [16:34] <iTzAndiAndi> Havethe same Problem like alex
#1298 [16:34] <Lurks> iTzAndiAndi have you tried to recover the email from the email company?
#1299 [16:35] <iTzAndiAndi> yes but i wait now an week for an answer
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#1301 [16:36] <Lurks> idkwhattoputhere lets have a look what other programs running on your system, that could be causing it, follow Absol instruction
#1302 [16:36] <Lurks> ??> idkwhattoputhere tools/hjt
#1303 [16:36] <Absol> idkwhattoputhere: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1304 [16:36] <Absol> idkwhattoputhere: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1306 [16:38] <idkwhattoputhere> i downloaded and ran hijackthis and it said thats its alreardy running
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#1308 [16:41] <Lurks> idkwhattoputhere give it a minute to load, if it doesn't restart your system and try again, you can join back here, it be the same chat
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#1310 [16:46] <idkwhattoputhere> it didnt restart my system i tried it several times but noting
#1311 [16:48] <Lurks> idkwhattoputhere ok, restart and try again
#1312 [16:48] <idkwhattoputhere> alright give me a minute
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#1315 [16:53] <idkwhattoputhere> ok the restart worked
#1316 [16:53] <idkwhattoputhere> https://paste.ubuntu.com/p/3K6HdrX8cb/
#1317 [16:54] <Lurks> idkwhattoputhere someone been on a fake minecraft on your system, please follow the instruction and detail to why
#1318 [16:55] <Lurks> ??> idkwhattoputhere info/mcleaks
#1319 [16:55] <Absol> idkwhattoputhere: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1320 [16:55] <Absol> idkwhattoputhere: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1321 [16:55] <Lurks> ??> idkwhattoputhere win/hosts/edit
#1322 [16:55] <Absol> idkwhattoputhere: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1323 [16:55] <Absol> idkwhattoputhere: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1324 [16:56] * Samby0 [webchat@c-73-202-86-86.hsd1.ca.comcast.net] has joined #minecrafthelp
#1325 [16:57] <Samby0> Whenever I try to load into a world my game quits and the error The game crashed whilst mouseclicked event handler
#1326 [16:57] <Samby0> Error: java.lang.NoClassDefFoundError: Could not initialize class io.netty.bootstrap.Bootstrap comes up.
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#1329 [17:00] <idkwhattoputhere> ok i did all of that, what next?
#1330 [17:00] <Lurks> idkwhattoputhere should be able to log in and enjoy the fun
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#1332 [17:02] <idkwhattoputhere> i tried and it still said "could not connect to server"
#1333 [17:04] <Lurks> idkwhattoputhere did you follow the last 2 instruction as it is?
#1334 [17:05] <idkwhattoputhere> yes it got some ip adresses and web page adresses
#1335 [17:05] <idkwhattoputhere> in the notepad file
#1336 [17:06] <Lurks> idkwhattoputhere did you save after the changes?
#1337 [17:06] <idkwhattoputhere> yes
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#1340 [17:09] <Lurks> idkwhattoputhere oh you have VPN, should remove that one
#1341 [17:09] * Shaun [webchat@155-186-070-016.dhcp.chtrptr.net] has joined #minecrafthelp
#1342 [17:09] <Shaun> I need help with my security questions
#1343 [17:10] <Shaun> hello
#1344 [17:10] <Lurks> Shaun did you forgot your answers?
#1345 [17:10] <Shaun> yes
#1346 [17:10] <Shaun> I tried resetting
#1347 [17:10] <Shaun> but the emails didnt come in
#1348 [17:11] <Shaun> after it saying it sent
#1349 [17:11] <Shaun> I had these problems for a few weeks
#1350 [17:11] <Lurks> Shaun have you check your junk/spam folder in your email? https://help.mojang.com/customer/portal/articles/542001
#1351 [17:11] <Shaun> so i was wondering if u can helo
#1352 [17:12] <Shaun> yes
#1353 [17:12] <Shaun> i have checked
#1354 [17:13] <Shaun> I cant verify my email unless i get passed the security questions
#1355 [17:13] <idkwhattoputhere> i removed the vpn and did the same thing again '
#1356 [17:13] <idkwhattoputhere> it should work now right?
#1357 [17:13] <Shaun> what?
#1358 [17:13] <Lurks> Shaun we aren't able to change anything for you, you'll have to contact mojang support with tranactions ID/gift code
#1359 [17:14] <Shaun> how do i find that
#1360 [17:14] <Lurks> idkwhattoputhere might have to restart and try again
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#1362 [17:16] * idkwhattoputhere [webchat@55-58-196-88.dyn.estpak.ee] has joined #minecrafthelp
#1363 [17:17] <idkwhattoputhere> i restarted my computer and it still says "could not connect to server"
#1364 [17:18] <Lurks> idkwhattoputhere can you do a new hjt report?
#1365 [17:19] <idkwhattoputhere> https://paste.ubuntu.com/p/t3yNRsCVkS/
#1366 [17:19] * dude [webchat@155-186-070-016.dhcp.chtrptr.net] has joined #minecrafthelp
#1367 [17:19] <dude> yoooo
#1368 [17:19] <dude> can someone help me
#1369 [17:19] <dude> i forgot the answers to my security question
#1370 [17:19] <dude> questions****
#1371 [17:20] <Lurks> idkwhattoputhere the stuff are still in your host files and VPN
#1372 [17:20] <Lurks> dude did you tried to get a reset sent to your email?
#1373 [17:21] <idkwhattoputhere> how
#1374 [17:21] <idkwhattoputhere> i did all the steps you mentioned
#1375 [17:21] <idkwhattoputhere> and uninstalled the vpn
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#1379 [17:28] <forchizzle> My game keeps crashing almost constantly. I get error messages that say, "error reloading textures", "tessellating block model error", or sometimes, "crashed unexpectedly". Just yesterday, I noticed that it would also say my game is out of memory and I was not able to join servers. One thing to note is, I also use texture packs as well.
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#1383 [17:31] * Adam [webchat@c-73-191-66-189.hsd1.md.comcast.net] has joined #minecrafthelp
#1384 [17:32] <Adam> can I refund Minecraft to buy the different version
#1385 [17:32] * Adam is now known as Guest45557
#1386 [17:32] <Guest45557> can I refund
#1387 [17:32] * TheRealLinux [webchat@47-216-180-186.kingcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
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#1389 [17:33] <Guest45557> i want to buy a different version
#1390 [17:33] <Peyton> I am wondering how I can retrieve my email that is linked to my Minecraft account. I made my account years ago and I don't remember the email I used to register my account
#1391 [17:34] <Guest45557> idk
#1392 [17:34] <Guest45557> can i refund
#1393 [17:34] <Guest45557> ????
#1394 [17:34] <Guest45557> ?
#1395 [17:34] <TheRealLinux> I forgot my password to both my Minecraft account and my email, so when I needed to switch from Linux to Windows, I just copied the ".minecraft" folder so that it would transfer all the information. When I put the ".minecraft" folder into my "%appdata%" folder and open Minecraft, it says "Failed to refresh login. Please log in again."
#1396 [17:34] <Brayden1> I just downloaded Minecraft and when I attempted to use the installer it told me that I have missing files I need help figuring out how to play the game I just spent $27 on
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#1400 [17:41] * Rvin [webchat@cpe-45-48-196-112.socal.res.rr.com] has joined #minecrafthelp
#1401 [17:41] <spencer> so I am trying to update and it is saying it will not save
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#1404 [17:43] * Rvin [webchat@cpe-45-48-196-112.socal.res.rr.com] has quit. (Client Quit)
#1405 [17:43] <spencer> so I am trying to update and it is saying it will not save
#1406 [17:43] * Brayden12 [webchat@ip72-198-89-236.ok.ok.cox.net] has joined #minecrafthelp
#1407 [17:45] <Brayden12> I just bought Minecraft from the website when I attempted to run the installer it mentions corrupt files and I am unable to proceed any farther
#1408 [17:47] * lordmave [webchat@pool-98-118-3-44.bstnma.fios.verizon.net] has joined #minecrafthelp
#1409 [17:47] <lordmave> hi im trying to buy MC and im having issues with processing the payment
#1410 [18:11] * PenguinCraftXD [webchat@c-73-52-12-198.hsd1.pa.comcast.net] has joined #minecrafthelp
#1411 [18:11] <PenguinCraftXD> Hello.
#1412 [18:11] <PenguinCraftXD> Hello
#1413 [18:11] <PenguinCraftXD> I have an issue
#1414 [18:11] <PenguinCraftXD> Im trying to start up 14.1 and this appears
#1415 [18:11] <PenguinCraftXD> ERROR :( Unable to create directory.
#1416 [18:11] <PenguinCraftXD> Show more details
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#1418 [18:19] * minecrafter [webchat@dyndsl-091-096-250-247.ewe-ip-backbone.de] has joined #minecrafthelp
#1419 [18:20] <minecrafter> my minecraft is always crashing if i start it
#1420 [18:20] * dude [webchat@155-186-070-016.dhcp.chtrptr.net] has joined #minecrafthelp
#1421 [18:20] <dude> I NEED HELP
#1422 [18:20] <dude> PLEASEEEE
#1423 [18:20] <dude> i cant even change my skin or name
#1424 [18:20] <dude> im basically logged out of my account
#1425 [18:21] <dude> just because I forgot my security questions
#1426 [18:21] <minecrafter> you can reset them
#1427 [18:21] <dude> i tried
#1428 [18:21] <dude> but the email wont send
#1429 [18:21] <minecrafter> my minecraft doesnt even work
#1430 [18:21] <minecrafter> i tried to mod
#1431 [18:21] <minecrafter> didnt work
#1432 [18:22] <minecrafter> so i deleted all of them and wanted to play normal minecraft
#1433 [18:22] <minecrafter> now it crashes
#1434 [18:22] * edu [webchat@65.red-81-35-137.dynamicip.rima-tde.net] has joined #minecrafthelp
#1435 [18:23] <edu> hello go to refund minecraft?
#1436 [18:24] <forchizzle> @dude I think you can resend an email to the account that is linked to your Minecraft account or reset passwords.
#1437 [18:25] <Lurks> ??> edu refund
#1438 [18:26] <Lurks> ??> edu account/refund
#1439 [18:26] <Absol> edu: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1440 [18:27] <Lurks> minecrafter do you get a meesage pop up, when it crash?
#1441 [18:27] <edu> ok thanks for help
#1442 [18:28] <minecrafter> yes
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#1444 [18:29] <minecrafter> im stupid xD
#1445 [18:30] <minecrafter> i have 3.50 ram and it wanted to take 2 so it couldnt start
#1446 [18:30] <minecrafter> so i got it done by not beeing stupid
#1447 [18:30] <minecrafter> bye
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#1449 [18:32] * Hunterhusker [webchat@lpcy-8-208-126-211-215.dsl.netins.net] has joined #minecrafthelp
#1450 [18:35] <Hunterhusker> Hey, so I am trying to play minecraft on my TV with my debian based linux laptop, but for some reason I cant connect to the servers and I am offline. Its a brand new install too, and so I dont even have the game files ready to play with. I was using the account upstairs an hour ago and its fine. It just only gives me offline mode. Is there an extra
#1451 [18:35] <Hunterhusker> step for linux I cant find or what? Its just really weird.
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#1456 [18:37] <Hunterhusker> Hey sorry dont know if you can ssee what I sent earlier cuz i left the site so I am just gonna ask again
#1457 [18:39] <Hunterhusker> Basically I have minecraft java for linux and for some reason no matter what it only lets me play offline. The account is fine I have been using it for years, but the new linux install wont for for anything. I have uninstalled, and re installed. I have restarted. I am kinda out of options is there anything I can do? I'll keep looking and trying tho
#1458 [18:39] <Hunterhusker> .
#1459 [18:44] <GreyVulpine> Well, let's start with the obvious questions. Does it have an internet connection? Can it connect to mojang.com?
#1460 [18:46] <Hunterhusker> Yeah all of that works.
#1461 [18:46] <Hunterhusker> Im messageing from the same laptop
#1462 [18:47] <GreyVulpine> Could you give me the client log?
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#1464 [18:50] <Hunterhusker> umm not sure where that is stored on linux
#1465 [18:52] <GreyVulpine> check your /home/<user>/.minecraft folder for logs
#1466 [18:53] <Hunterhusker> do you want laters log or launcher log
#1467 [18:55] <GreyVulpine> Give me both
#1468 [18:55] <Hunterhusker> latest
#1469 [18:55] <Hunterhusker> https://pastebin.com/X63zqBHP
#1470 [18:57] <Hunterhusker> the other is too big for pastebin not sure how I can send it to you
#1471 [18:59] <Hunterhusker> here is the other one
#1472 [18:59] <Hunterhusker> https://paste.ubuntu.com/p/SVYQMhPwYP/
#1473 [18:59] <Hunterhusker> Kinda jerry rogged but eh
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#1478 [19:17] <koryk> I have a pretty frustrating and tough situation, my email for my account has been deleted when it was hacked a few years back and i have the password but of course when i signed in i get asked my security questions i answered 8-10 years ago i can answer 2 of them but the 3rd is pretty vague and i have no way to recover them because of the email bei
#1479 [19:17] <koryk> ng disabled.
#1480 [19:18] <cornandcob> Hi, so I created a new mc account couple of days ago and when I created it a day later I didn't like it anymore (for some reason) and then I went on Mojang.com to change my username but it says "this profile was created recently and cant change its name right now. you have to wait" I was wondering how long do I have to wait to change my username wh
#1481 [19:18] <cornandcob> en I just created it couple of days ago>
#1482 [19:18] <cornandcob> Hi, so I created a new mc account couple of days ago and when I created it a day later I didn't like it anymore (for some reason) and then I went on Mojang.com to change my username but it says "this profile was created recently and cant change its name right now. you have to wait" I was wondering how long do I have to wait to change my username wh
#1483 [19:18] <cornandcob> en I just created it couple of days ago?
#1484 [19:19] <mattym> cornandcob, 30 days from the day it was made/changed
#1485 [19:19] <mattym> ??> koryk account/send-email
#1486 [19:19] <Absol> koryk: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1487 [19:19] <Absol> koryk: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1488 [19:20] <cornandcob> oh ok
#1489 [19:20] <cornandcob> oh ok
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#1491 [19:21] <Hunterhusker> hmm so an update on my issue, i found a reddit post that said he had the same thing like 2 years ago, and just randomly it was fixed. I bet there is amojang side isse here and I'll just wait it out. Thanks for talking to me though.
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#1496 [19:26] <Needhelp> what do I do when I try to launch minecraft and it says unable to download
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#1499 [19:32] <Lulu> hello! I was wondering if anyone could help me with the launcher of minecraft crashing?
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#1502 [19:37] <Log0> Minecraft Java question: launcher won't open - shows in bottom taskbar but not on screen
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#1512 [20:14] <Dan_Kun098> So I Went To start up minecraft 1.14.1 and It Has A Weird Occasion Where It Will Get To The Loading Screen Then Not Load, Or Just Not Load At All, How Do I Fix This?
#1513 [20:15] <SteepOregano340> M
#1514 [20:15] <SteepOregano340> I have problem too
#1515 [20:15] <SteepOregano340> They said my account doesn’t allow multiplayer but why
#1516 [20:16] <Dan_Kun098> My Minecraft Just Doesnt Start
#1517 [20:16] <SteepOregano340> Ok idk
#1518 [20:16] <SteepOregano340> U buy the Minecraft or download from another app
#1519 [20:17] <SteepOregano340> Nothing is helping
#1520 [20:18] <SteepOregano340> What is this a chat places?
#1521 [20:18] <SteepOregano340> Oh ok it is
#1522 [20:18] <SteepOregano340> Oh ok it is
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#1526 [20:21] <SteepOregano340> Ok my account doesn’t allow me to play multiplayer can u change it for me
#1527 [20:22] <SteepOregano340> Still aiting
#1528 [20:22] <SteepOregano340> Waiting
#1529 [20:22] <SteepOregano340> Oh come on
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#1532 [20:29] <HighTech> Hi
#1533 [20:30] <HighTech> I am having trouble moving my old account to a mojang account as Im coming back to playing after about 7 years and was wondering how can I do it successfully the email I have it registered with isn't working at all
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#1539 [20:45] <TomatePleto> good night, well someone can help me; I lose my email and not can retrieve my email and password
#1540 [20:52] * Hi_mark [webchat@c-73-9-227-104.hsd1.il.comcast.net] has joined #minecrafthelp
#1541 [20:52] <Hi_mark> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1542 [20:52] <Hi_mark> Have you seen this error before
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#1549 [21:14] <hfg> hey
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#1552 [21:48] <chickenshope> how do I open my minecraft world in my browser
#1553 [21:49] <mattym> chickenshope, You don't.
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#1557 [22:04] <Zick_> Hello
#1558 [22:05] <Zick_> Hi
#1559 [22:05] <minercam04> ok so awhile ago in 2018 my mom bought me Minecraft and today I got a new computer and I tried logging in it did but it said I had to pay for Minecraft again
#1560 [22:05] <minercam04> could you help me
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#1562 [22:20] * nick [webchat@64.188.5.202.static.quadranet.com] has joined #minecrafthelp
#1563 [22:20] <nick> I cant log in through the launcher
#1564 [22:20] * nick is now known as Guest22004
#1565 [22:21] <Guest22004> It says could not connect to server
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#1568 [22:54] <sean> cannot login to minecraft account. I have the email and username
#1569 [22:54] <sean> I know the username is: CapinYeem and I am almost certain the email is smithinlast@yahoo.com but it was so long ago so I could be wrong
#1570 [22:54] <sean> I know the username is: CapinYeem and I am almost certain the email is smithinlast@yahoo.com but it was so long ago so I could be wrong
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#1573 [23:11] <Noodle905> Hello, my friend group has had a minecraft server running for about a week now with no issues, until yesterday we started having issues connecting.
#1574 [23:11] <Noodle905> here is the error message: io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further information
#1575 [23:12] <Noodle905> I have already looked online for solutions, and there is no confirmed solution, we have ensured firewalls are off and the ports are open.
#1576 [23:12] <Noodle905> The host of the server is able to connect fine but the rest of us are unable to connect to the server, all with this same error message.
#1577 [23:13] <Noodle905> The server has also worked perfectly fine for the past week, it just started yesterday that we have had this error
#1578 [23:14] * forchizzle [webchat@172-10-53-86.lightspeed.okcbok.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1579 [23:31] * geneius [webchat@64.69.156.163] has joined #minecrafthelp
#1580 [23:31] <geneius> cant login on minecraft.net
#1581 [23:43] * Jordles [webchat@68.sub-174-252-198.myvzw.com] has joined #minecrafthelp
#1582 [23:44] <Jordles> Hello, i'm having issues connecting to the realm I just got. I get into the realm, it renders stuff for a bit then I get disconnected followed by the error message "internal exception java.io.ioexception: an existing connection was forcibly closed by the remote host"
#1583 [23:45] <Jordles> I've reinstalled Java and Minecraft both and neither has worked