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#2 [00:53] * Porkchopicus [webchat@slkrmb0120w-ppp-1-119.dynamic.bellmts.net] has joined #minecrafthelp
#3 [00:54] <Porkchopicus> the mine craft launcher has downloaded, but i cannot run any versions of the game?
#4 [00:55] <Porkchopicus> nevermind, i fixed it
#5 [01:01] * Adam5 [webchat@ip72-205-210-56.pn.at.cox.net] has joined #minecrafthelp
#6 [01:02] <Adam5> Anyone know why minecraft realms stopped working for windows 10 and xbox? Gets stuck at "Building Terrain"
#7 [01:07] * Adam5 [webchat@ip72-205-210-56.pn.at.cox.net] has quit. (Quit: webchat.esper.net)
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#9 [01:16] * The_Entenmann [webchat@HSI-KBW-5-56-220-103.hsi17.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#10 [01:17] <The_Entenmann> Hello, I have a problem. I can't buy Minecraft. Neither with my Creditcard nor with my PayPal
#11 [01:37] * whiiteriice [webchat@107.178.59.228] has joined #minecrafthelp
#12 [01:39] <whiiteriice> getting error "Failed to verify username!" when connecting to server.
#13 [01:39] <whiiteriice> Version: 1.14, Platform Linux on Intel&Nvidia
#14 [01:45] <whiiteriice> Restarting the client, Restarting the launcher, Logging out and back in in the launcher, and switching to an installed version without optifine have all had no effect.
#15 [02:03] * Toxiq [webchat@port-92-196-50-81.dynamic.qsc.de] has joined #minecrafthelp
#16 [02:03] <Toxiq> Hello?
#17 [02:03] <Toxiq> I have some problems with my Minecraft louncher.
#18 [02:04] <Toxiq> If i install a version in minecraft and start it, the game crashes
#19 [02:04] <Toxiq> i have no idea why :/
#20 [02:10] * Nic [webchat@ip70-189-192-164.lv.lv.cox.net] has joined #minecrafthelp
#21 [02:11] <Nic> Hi, when I open the Minecraft launcher to launch 1.14.1 everything is ok until it goes to the Mojang loading page then it stops being very close from being done then it stops responding and leaves me with the exit code of -805306369
#22 [02:12] <Toxiq> Im only playing 1.8 thats the problem
#23 [02:13] <Toxiq> i can open all other versions just the 1.8 i cant
#24 [02:13] <Nic> ok?
#25 [02:17] * Toxiq [webchat@port-92-196-50-81.dynamic.qsc.de] has quit. (Quit: webchat.esper.net)
#26 [02:23] * nick1 [webchat@184.103.6.83] has joined #minecrafthelp
#27 [02:23] <nick1> quick question how deos one install mods for minecraft?
#28 [02:24] <nick1> does
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#30 [02:26] * idkwhattoputhere [webchat@55-58-196-88.dyn.estpak.ee] has joined #minecrafthelp
#31 [02:32] * NickSmoke [webchat@ip54579825.direct-adsl.nl] has joined #minecrafthelp
#32 [02:32] <NickSmoke> hello :)
#33 [02:32] <NickSmoke> i have a problem whenever i try to join a server in single or multiplayer it crashes
#34 [02:32] * kto_polak [webchat@cst-prg-111-69.cust.vodafone.cz] has joined #minecrafthelp
#35 [02:33] <NickSmoke> does someone know how to help?
#36 [02:33] * idkwhattoputhere [webchat@55-58-196-88.dyn.estpak.ee] has quit. (Quit: webchat.esper.net)
#37 [02:36] <NickSmoke> https://paste.gg/p/anonymous/4fb43a0bc8204fc7acfe6a998d752ac8
#38 [02:36] <kto_polak> Can i change the security questions if i don't know them?
#39 [02:39] <mattym> NickSmoke, That problem is currently set to be fixed in the next update https://bugs.mojang.com/browse/MC-149225
#40 [02:40] <mattym> kto_polak, Do you have access to the account email and know your password?
#41 [02:40] <kto_polak> Yes
#42 [02:40] <mattym> ??> kto_polak account/challenge-reset
#43 [02:40] <mattym> kto_polak, One moment.
#44 [02:40] <NickSmoke> mattym but my friends minecraft works perfectly :)
#45 [02:40] <mattym> ??> kto_polak account/challenge/reset
#46 [02:40] <Absol> kto_polak: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#47 [02:41] <mattym> NickSmoke, So?
#48 [02:41] <NickSmoke> mattym oh the bug is not for everyone?
#49 [02:41] <mattym> NickSmoke, It only effects certain Macs.
#50 [02:41] <NickSmoke> mattym ohhh thank you ::)
#51 [02:41] <NickSmoke> it says its resolved though
#52 [02:42] <mattym> NickSmoke, Yes, in the next version/patch
#53 [02:42] <NickSmoke> ahh, can i see when the next patch will be?
#54 [02:43] <mattym> NickSmoke, According to Mojang, they plan to have it released sometime this week, but that can change.
#55 [02:43] <NickSmoke> thank you for your help :D
#56 [02:43] * NickSmoke [webchat@ip54579825.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#57 [02:46] * yutae [webchat@210.106.223.84] has joined #minecrafthelp
#58 [02:48] <yutae> A refund is required for two payments to the realam service.
#59 [02:48] * mw3prorooster [webchat@pool-108-4-153-99.albyny.fios.verizon.net] has joined #minecrafthelp
#60 [02:48] * mw3prorooster [webchat@pool-108-4-153-99.albyny.fios.verizon.net] has quit. (Client Quit)
#61 [02:48] <yutae> refund is required for two payments to the realam service.
#62 [03:01] * whiiteriice [webchat@107.178.59.228] has quit. (Quit: webchat.esper.net)
#63 [03:10] * jeff [webchat@45.125.2.3] has joined #minecrafthelp
#64 [03:10] <jeff> um i can't download Failed to download file. netty-all-4.1.25.Final.jar
#65 [03:10] <jeff> for some reason
#66 [03:13] * jeff [webchat@45.125.2.3] has quit. (Client Quit)
#67 [03:23] * Darkarsito [webchat@customer-CGN-HMO-72-155.megared.net.mx] has joined #minecrafthelp
#68 [03:27] <Darkarsito> Hey, i just buyed a minecraft realms and i attemp to play in the realm but it basically imposible, i explain, when i enter the realm all is normal and seems pretty well but past 1-5 minutes it kicks me saying an error, i searched and tried to find a solution for days, it only happens on my realm and idk how to play it.. other players enter and norm
#69 [03:27] <Darkarsito> al but for me is different, i tried to see if my connection was the problem but it doesn't, i need help pls
#70 [04:06] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#71 [04:14] * Darkarsito [webchat@customer-CGN-HMO-72-155.megared.net.mx] has quit. (Quit: webchat.esper.net)
#72 [04:31] * kto_polak [webchat@cst-prg-111-69.cust.vodafone.cz] has quit. (Quit: webchat.esper.net)
#73 [04:44] * TriplaX [webchat@79-114-163-213.rdsnet.ro] has joined #minecrafthelp
#74 [04:45] <TriplaX> Hello! I forgot my e-mail adress for TriplaX username :( Can you guys help me?
#75 [04:50] * Unreal_Engine [webchat@lem63-1-88-189-33-81.fbx.proxad.net] has joined #minecrafthelp
#76 [04:50] * TriplaX [webchat@79-114-163-213.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#77 [04:51] <Unreal_Engine> Hi, i want to lauch minecraft with minecraft hacked client and i have this error : net.class.minecraft.client.Main, can you help me ?
#78 [04:52] <GreyVulpine> No.
#79 [04:53] <Andrio> ??> Unreal_Engine mods
#80 [04:53] <Absol> Unreal_Engine: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#81 [04:53] <Absol> Unreal_Engine: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#82 [05:09] * Siext [webchat@188.68.193.53] has joined #minecrafthelp
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#90 [05:36] * Trompet [webchat@cpc111605-chwo9-2-0-cust902.19-1.cable.virginm.net] has joined #minecrafthelp
#91 [05:38] <Trompet> Every time I open Minecraft 1.13+ and try to enter a world or a server, within seconds it crashes with error code 255. I have attempted to reinstall Minecraft, reboot my computer, change different settings to try and reduce lag as much as possible and it still crashes
#92 [05:38] <Trompet> exit code* not error code
#93 [05:44] * luffy84120 [webchat@mru84-1-78-199-213-151.fbx.proxad.net] has joined #minecrafthelp
#94 [05:44] <luffy84120> Hello, is anyone here ?
#95 [05:47] * luffy84120 [webchat@mru84-1-78-199-213-151.fbx.proxad.net] has quit. (Client Quit)
#96 [05:52] * yutae [webchat@210.106.223.84] has quit. (Quit: webchat.esper.net)
#97 [05:52] * Sketch_Otterly [webchat@62-165-253-74.pool.digikabel.hu] has joined #minecrafthelp
#98 [05:52] <Sketch_Otterly> hello
#99 [05:53] <Sketch_Otterly> is anyone there?
#100 [05:54] <Sketch_Otterly> i Would like a Refund of my minecraft Java edition
#101 [05:54] <Andrio> ??> Sketch_Otterly account/refund
#102 [05:54] <Absol> Sketch_Otterly: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#103 [05:55] <Sketch_Otterly> ive already readed it trough, and Ive sent an email to mojang support, is it enough?
#104 [05:55] <Sketch_Otterly> the game took more money off from my bank card than it was written on the webpage
#105 [05:56] <Andrio> oh?
#106 [05:56] <Andrio> what amount did it say and what web page was it?
#107 [05:56] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#108 [05:57] <Sketch_Otterly> it was 23euro on the page
#109 [05:57] <Sketch_Otterly> and it took almost 26 euro
#110 [05:57] <Sketch_Otterly> a little more than that
#111 [05:57] <Sketch_Otterly> and the game cant even start.. it keeps crashing on me
#112 [05:58] <Trompet> Can someone help me please?
#113 [05:59] <Trompet> My game also crashes as soon as i enter a server or single player world
#114 [06:07] * yodar [webchat@ip1f11fa0a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
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#116 [06:09] * Trompet [webchat@cpc111605-chwo9-2-0-cust902.19-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#117 [06:11] * Prismic [webchat@104-49-247-144.lightspeed.lsvlky.sbcglobal.net] has joined #minecrafthelp
#118 [06:13] <Prismic> I redownloaded minecraft java edition yesterday, and made a new world. Today, I found that the world no longer appeared in the Singleplayer menu, but i checked the saves folder and it was there. Why did this happen and how do i get it back?
#119 [06:26] * Cheschire_ [webchat@lfbn-1-4507-112.w92-170.abo.wanadoo.fr] has joined #minecrafthelp
#120 [06:27] * Cheschire_ [webchat@lfbn-1-4507-112.w92-170.abo.wanadoo.fr] has quit. (Client Quit)
#121 [06:36] * Prismic [webchat@104-49-247-144.lightspeed.lsvlky.sbcglobal.net] has joined #minecrafthelp
#122 [06:37] <Prismic> I redownloaded minecraft yesterday and made a world. Now, tho, it is gone. However, the data for it is still in the saves folder.
#123 [06:54] * Jxlxl [webchat@197.247.130.250] has joined #minecrafthelp
#124 [06:54] <Jxlxl> hello
#125 [06:54] * Jxlxl [webchat@197.247.130.250] has quit. (Client Quit)
#126 [07:17] * cake [webchat@150.141.168.125.sta.wbroadband.net.au] has joined #minecrafthelp
#127 [07:22] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 202 seconds)
#128 [07:22] <cake> I have windows 10 PC Minecraft, when i click the "Play" button it takes a while to load then says "Error" or something similar. It only does this for the 1.14 + version/s. I have played on the 1.14 version before
#129 [07:25] * IIBros [webchat@193.92.31.96.dsl.dynv6.forthnet.gr] has joined #minecrafthelp
#130 [07:25] <IIBros> Hello I have an issue with my account.
#131 [07:27] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#132 [07:27] <IIBros> How can I learn my accounts email?
#133 [07:33] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 189 seconds)
#134 [07:36] * dragos [webchat@188-27-174-147.rdsnet.ro] has joined #minecrafthelp
#135 [07:36] * dragos [webchat@188-27-174-147.rdsnet.ro] has joined #minecrafthelp
#136 [07:36] * cake [webchat@150.141.168.125.sta.wbroadband.net.au] has left #minecrafthelp
#137 [07:36] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#138 [07:38] <dragos> hi
#139 [07:38] <dragos> i have a problem with logging in
#140 [07:38] <dragos> an error pops out
#141 [07:39] <dragos> "An error prevented your request from beeing processed. Please try again"
#142 [07:39] <dragos> i made like 10 accounts because it never worked
#143 [07:40] <dragos> but now i just bought the game from a Selfpay
#144 [07:40] <dragos> but i still cant play it
#145 [07:40] <dragos> i really dont know what i can do
#146 [07:42] * dragos [webchat@188-27-174-147.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#147 [07:43] * dragos [webchat@188-27-174-147.rdsnet.ro] has joined #minecrafthelp
#148 [07:43] <dragos> hi
#149 [07:43] <dragos> i need help
#150 [07:44] <dragos> an error is popping out when i press log in
#151 [07:44] <dragos> it either does nothing( on chrome)
#152 [07:44] <dragos> or says
#153 [07:45] <Andrio> ??> dragos tools/HJT
#154 [07:45] <Absol> dragos: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#155 [07:45] <Absol> dragos: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#156 [07:45] <dragos> "An error prevented your request from being precessed"
#157 [07:45] * mlaticka_007 [webchat@assigned-81-0-198-179.casablanca.cz] has joined #minecrafthelp
#158 [07:46] <mlaticka_007> hi, I have a problem. My world is not showing up in minecraft singleplayer menu. But ists still in folder. Can you help?
#159 [07:47] <dragos> https://paste.ubuntu.com/p/P6KRDvpcwc/
#160 [07:48] <mlaticka_007> what is that? was that for me?
#161 [07:48] <dragos> no
#162 [07:48] <mlaticka_007> oh ok
#163 [07:49] * strzeszewski [webchat@adtt189.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#164 [07:50] <dragos> i tryed deleting everything i had on my PC that was related to minecraft
#165 [07:50] <dragos> but still
#166 [07:50] <Andrio> dragos, there seem to be traces of a MCLeaks installation there; you'll need to get rid of that
#167 [07:50] <dragos> doesnt work
#168 [07:50] <dragos> i dont know how to get rid of it
#169 [07:50] <Andrio> ??> dragos win/hosts/edit
#170 [07:50] * strzeszewski [webchat@adtt189.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#171 [07:50] <Absol> dragos: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#172 [07:50] <Absol> dragos: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#173 [07:50] <Andrio> dragos, remove all lines containing mojang from that file
#174 [07:52] <dragos> ok i did that
#175 [07:52] <dragos> omg it worked
#176 [07:52] <dragos> tyyyyy
#177 [07:53] * ssquares [webchat@196-210-197-217.dynamic.isadsl.co.za] has joined #minecrafthelp
#178 [07:54] <ssquares> Win 10 64-bit java 8 update 51 OpenGL crash -
#179 [07:56] * dragos [webchat@188-27-174-147.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#180 [07:57] <ssquares> Please help with OpenGL crash. I am win 10 64-bit java 8 update 51 Intel Graphics and OpenGL 1.1 is working.
#181 [08:01] * Unreal_Engine [webchat@lem63-1-88-189-33-81.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#182 [08:02] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has joined #minecrafthelp
#183 [08:02] <Vilzu45> Hello, i need some help
#184 [08:03] <Vilzu45> It's kinda critical.
#185 [08:06] * Ellatto [webchat@89.186.181.69] has joined #minecrafthelp
#186 [08:08] <Ellatto> just downloaded the latest java version (first time user) of MC for Mac (OS 10.12.6). It crashes on launch every time and I have no idea why? Have re-installed, updated java etc.
#187 [08:09] <Vilzu45> Why isn't anyone here?
#188 [08:12] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#189 [08:13] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has joined #minecrafthelp
#190 [08:13] <Vilzu45> Hello, i need help quick.
#191 [08:13] <Vilzu45> It's kinda urge.
#192 [08:16] * ssquares [webchat@196-210-197-217.dynamic.isadsl.co.za] has quit. (Quit: webchat.esper.net)
#193 [08:17] * Rotgas [webchat@ip-176-198-58-190.hsi05.unitymediagroup.de] has joined #minecrafthelp
#194 [08:17] <tyteen4a03> Vilzu45: ask away
#195 [08:17] <Vilzu45> Okay, finally.
#196 [08:17] <Rotgas> Unfortunately my English is not very good, so I have to use a translator to help me. I hope it works.
#197 [08:17] <Rotgas> Unfortunately, I can't start my Minecraft.
#198 [08:17] <Rotgas> It doesn't matter which version. Until yesterday, everything worked.
#199 [08:17] <Rotgas> The launcher starts, loads the game and gives shortly before the end no more reaction.
#200 [08:17] <Vilzu45> tyteen4a03 Every time i try to join any server it says timed out
#201 [08:18] <tyteen4a03> Rotgas: what have you done to your PC before it stopped working?
#202 [08:18] <tyteen4a03> Vilzu45: what version are you on? modded?
#203 [08:18] <Vilzu45> vanilla, not forge.
#204 [08:18] <Vilzu45> but i play on servers with plugins
#205 [08:18] <Vilzu45> if they count
#206 [08:18] <tyteen4a03> Vilzu45: what version?
#207 [08:19] <Vilzu45> any
#208 [08:19] <Vilzu45> but i have been trying 1.13.2
#209 [08:19] <tyteen4a03> Vilzu45: try mctest.ae97.net on 1.14.1
#210 [08:19] <Rotgas> before, i used minecraft over night. normaly with 1.14 today i started this new
#211 [08:19] <tyteen4a03> ??> Rotgas launcher/log
#212 [08:19] <Absol> Rotgas: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#213 [08:20] * VoV__ [webchat@118.42.231.58] has joined #minecrafthelp
#214 [08:20] <Vilzu45> tyteen4a03 got anythin
#215 [08:20] <tyteen4a03> Vilzu45: are you able to connect?
#216 [08:21] <VoV__> I do not receive a password change email
#217 [08:21] <tyteen4a03> VoV__: checked your spam folder? What email provider are you using?
#218 [08:21] <Vilzu45> tyteen4a03 No, when i try to connect to any server (modded or not, any version) it says something and connection timed out no further informaiton.
#219 [08:21] <tyteen4a03> ??> Vilzu45 tools/hjt
#220 [08:21] <Absol> Vilzu45: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#221 [08:21] <Absol> Vilzu45: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#222 [08:22] <VoV__> I can not get a password reset request
#223 [08:22] <VoV__> i'm from korea
#224 [08:22] <tyteen4a03> VoV__: checked your spam folder? What email provider are you using?
#225 [08:23] <VoV__> I am using gmail and not in the spam folder
#226 [08:23] <Vilzu45> tyteen4a03 https://paste.ubuntu.com/p/R2v8SGtDx2/
#227 [08:23] <VoV__> injihong11@gmail.com
#228 [08:23] <tyteen4a03> ??> VoV__ account/send-email
#229 [08:23] <Absol> VoV__: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#230 [08:23] <Absol> VoV__: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#231 [08:23] <tyteen4a03> Vilzu45: uninstall: , NetCut defender
#232 [08:24] <Vilzu45> Everybody tells me that, but i have already uninstalled it.
#233 [08:24] <Vilzu45> Is there any other way i can uninstall it
#234 [08:24] <tyteen4a03> Vilzu45: https://arcai.com/forums/topic/how-do-i-remove-netcut/#post-1254
#235 [08:24] <Rotgas> https://paste.ubuntu.com/p/nBkhftJzXb/
#236 [08:24] <tyteen4a03> Vilzu45: also maybe this https://tunderscore.blogspot.com/2013/11/how-to-uninstall-netcut-defender.html
#237 [08:25] <Rotgas> the logs
#238 [08:25] <tyteen4a03> Rotgas: that doesn't look like the whole log, are you sure you copied everything? You may have to scroll down
#239 [08:25] <VoV__> 나는 네가 무슨 말을 하는지 이해하지 못했다.
#240 [08:25] <VoV__> I didn't understand what you was saying
#241 [08:25] <tyteen4a03> ??> VoV__ lang/kr
#242 [08:25] <tyteen4a03> ??> VoV__ account/send-email
#243 [08:25] <VoV__> 네네
#244 [08:25] <Absol> VoV__: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#245 [08:25] <Absol> VoV__: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#246 [08:25] <tyteen4a03> VoV__: ^
#247 [08:25] <VoV__> kr
#248 [08:25] <VoV__> 스펨 메일함에
#249 [08:25] <VoV__> 없어요
#250 [08:26] <tyteen4a03> VoV__: https://help.mojang.com/customer/portal/emails/new
#251 [08:26] <mlaticka_007> can somebody help me
#252 [08:26] <Rotgas> i try it again.
#253 [08:26] <mlaticka_007> My world is not showing up in minecraft singleplayer menu. But ists still in folder. Can you help? please
#254 [08:26] <VoV__> 뭔 개소리야
#255 [08:26] <VoV__> 시발
#256 [08:27] * tyteen4a03 kicked VoV__ from #minecrafthelp (Reason: oV__ :https://help.mojang.com/customer/portal/emails/new)
#257 [08:27] <tyteen4a03> mlaticka_007: does it happen if you create a new world?
#258 [08:27] <mlaticka_007> no it happened to a old world from day to day
#259 [08:27] * bongwaterenema [webchat@c-98-195-145-113.hsd1.tx.comcast.net] has joined #minecrafthelp
#260 [08:28] <mlaticka_007> like I allready played it
#261 [08:28] <mlaticka_007> the world, and now I cant
#262 [08:28] <tyteen4a03> mlaticka_007: the world's probably corrupted
#263 [08:29] <tyteen4a03> not sure if there's a tool for fixing it but I believe 1.14.2 might have a fix for that
#264 [08:29] <bongwaterenema> so i think my computer is having trouble connecting to the minecraft login servers and ive changed my password like 5 times like mojang said. i also allowed all java applications in the firewall. idk what else i can do to resolve this issue. hoping someone can help.
#265 [08:29] <mlaticka_007> Its strange because it woorked, I saw the world, and then played multiplayer. The game crashed and then I wanted to play the world, but it wasnt there. so with no interaction the world is poof
#266 [08:30] <tyteen4a03> ??> bongwaterenema tools/hjt
#267 [08:30] <Absol> bongwaterenema: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#268 [08:30] <Absol> bongwaterenema: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#269 [08:30] <Vilzu45> tyteen4a03 Okay, i have uninstalled it and i will restart my computer and see if it works, ok?
#270 [08:31] <bongwaterenema> i gotchu give me one sec
#271 [08:31] <tyteen4a03> Vilzu45: sure
#272 [08:31] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#273 [08:31] <tyteen4a03> mlaticka_007: probably the crashing then
#274 [08:32] <bongwaterenema> https://paste.ubuntu.com/p/VKx3MYjpvb/
#275 [08:32] <Rotgas> https://paste.ubuntu.com/p/XVj4NRZht7/
#276 [08:33] <tyteen4a03> bongwaterenema: uninstall: Razer Synapse, Akamai NetSession
#277 [08:33] <tyteen4a03> bongwaterenema: also, Minecraft username please?
#278 [08:33] <tyteen4a03> Rotgas: hmm, still doesn't look like the right thing, try this:
#279 [08:33] <mlaticka_007> so Ive loaded a backup of the world from when 1.14.1 was released, and the world is not showing up. And the backup cant be courupted... I dont know...
#280 [08:33] <tyteen4a03> ??> Rotgas launcher/crash-log
#281 [08:33] <Absol> Rotgas: We need to see your crash log, which is created after a crash.
#282 [08:33] <Absol> Rotgas: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#283 [08:34] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has joined #minecrafthelp
#284 [08:34] <Vilzu45> tyteen4a03 Still not working
#285 [08:35] <tyteen4a03> ??> Vilzu45 tools/hjt
#286 [08:35] <Absol> Vilzu45: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#287 [08:35] <Absol> Vilzu45: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#288 [08:35] <bongwaterenema> tyteen4a03 amosavizahed@hotmail.com
#289 [08:35] <tyteen4a03> bongwaterenema: no, not your email, your Minecraft profile name
#290 [08:36] <bongwaterenema> oh sorry SuperClev
#291 [08:36] <Vilzu45> tyteen4a03 https://paste.ubuntu.com/p/5S82WVkT9P/
#292 [08:36] * jacob432 [webchat@162.222.86.149] has joined #minecrafthelp
#293 [08:36] <tyteen4a03> bongwaterenema: do you know what MCLeaks is?
#294 [08:36] <bongwaterenema> no sorry
#295 [08:37] <tyteen4a03> Vilzu45: do you have AdAware Web Companion?
#296 [08:37] <mlaticka_007> ok so the backup works suddenly... Is there a place I can send the world so they can look what is up?
#297 [08:37] <tyteen4a03> ??> bongwaterenema info/mcleaks
#298 [08:37] <Absol> bongwaterenema: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#299 [08:37] <Absol> bongwaterenema: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#300 [08:37] <Vilzu45> tyteen4a03 no?
#301 [08:37] <tyteen4a03> ??> bongwaterenema win/hosts/edit
#302 [08:37] <Absol> bongwaterenema: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#303 [08:37] <Absol> bongwaterenema: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#304 [08:37] <jacob432> I own a minecraft realm and I want to add a friend who plays on mac. Is this not possible?
#305 [08:37] <tyteen4a03> jacob432: you can do that, if both of you are playing Java
#306 [08:37] <tyteen4a03> bongwaterenema: remove all lines that has the word "mojang" in it, then save
#307 [08:38] <Vilzu45> tyteen4a03 No, i dont have adaware.
#308 [08:38] <jacob432> im playing the windows 10 edition
#309 [08:38] <tyteen4a03> Vilzu45: what happens when you connect to mctest.ae97.net now?
#310 [08:38] <tyteen4a03> jacob432: then no, they can't crossplay with you]
#311 [08:38] <tyteen4a03> jacob432: you'll need to be on Java Edition
#312 [08:39] <mlaticka_007> thanks for the help, the world was corupted after all, so im sad, but thanks
#313 [08:39] * jacob432 [webchat@162.222.86.149] has quit. (Client Quit)
#314 [08:40] <bongwaterenema> alright i di
#315 [08:40] <bongwaterenema> did
#316 [08:40] <tyteen4a03> ??> bongwaterenema tools/hjt
#317 [08:40] <Absol> bongwaterenema: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#318 [08:40] <Absol> bongwaterenema: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#319 [08:40] <tyteen4a03> bongwaterenema: same program as before, just need a new report
#320 [08:40] <Vilzu45> tyteen4a03 https://imgur.com/a/i0YUklD
#321 [08:41] <Rotgas> sorry, but the only folders are assets , libraries, logs, resourcepacks, saves, versions. than the files Launcher_log. am i wrong here?
#322 [08:41] <bongwaterenema> https://paste.ubuntu.com/p/hDwtwvWpZM/
#323 [08:41] <tyteen4a03> Vilzu45: what happens when you go to mctest.ae97.net on your browser?
#324 [08:41] <tyteen4a03> Rotgas: hmm... in that case
#325 [08:41] <tyteen4a03> ??> Rotgas tools/hjt
#326 [08:41] <Absol> Rotgas: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#327 [08:41] <Absol> Rotgas: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#328 [08:41] * mlaticka_007 [webchat@assigned-81-0-198-179.casablanca.cz] has quit. (Quit: webchat.esper.net)
#329 [08:41] <tyteen4a03> bongwaterenema: now:
#330 [08:41] <tyteen4a03> ??> bongwaterenema tools/adwcleaner
#331 [08:41] <tyteen4a03> ??> bongwaterenema av/adwcleaner
#332 [08:41] <Absol> bongwaterenema: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#333 [08:41] <Absol> bongwaterenema: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#334 [08:42] <bongwaterenema> you really think my computer has malware?
#335 [08:42] <tyteen4a03> bongwaterenema: after restarting, change your Mojang account password immediately, then try MC again
#336 [08:42] <Vilzu45> tyteen4a03 I get an text saying: "Join with your copy of Minecraft, silly!"
#337 [08:42] <tyteen4a03> Vilzu45: do you own the internet connection? Any parental control software on your PC or on the router?
#338 [08:42] <Vilzu45> No,
#339 [08:42] <tyteen4a03> Vilzu45: also, what happens if you try to connect with your phone hotspot?
#340 [08:42] <Vilzu45> But i have Access to the control panel of the router
#341 [08:43] <bongwaterenema> and if it doesnt work i should come back
#342 [08:43] <bongwaterenema> ?
#343 [08:43] <tyteen4a03> bongwaterenema: yes
#344 [08:43] <bongwaterenema> alright
#345 [08:43] <bongwaterenema> brbv
#346 [08:43] * bongwaterenema [webchat@c-98-195-145-113.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#347 [08:43] <Vilzu45> tyteen4a03 What do you mean by "phone hotspot"
#348 [08:43] <tyteen4a03> Vilzu45: i.e. using your phone's internet access
#349 [08:43] <Vilzu45> tyteen4a03 Do you mean the wifi i share with my phone
#350 [08:43] <tyteen4a03> Vilzu45: yep
#351 [08:44] <Vilzu45> oh yet
#352 [08:44] <Vilzu45> wait
#353 [08:44] <Rotgas> https://paste.ubuntu.com/p/J3kfzfxYs5/
#354 [08:44] * ColinzMP [webchat@m5-241-237-18.cust.tele2.se] has joined #minecrafthelp
#355 [08:44] <tyteen4a03> Rotgas: uninstall: Overwolf
#356 [08:45] <tyteen4a03> ??> Rotgas av/adwcleaner
#357 [08:45] <Absol> Rotgas: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#358 [08:45] * ColinzMP [webchat@m5-241-237-18.cust.tele2.se] has quit. (Client Quit)
#359 [08:45] <Absol> Rotgas: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#360 [08:46] * bongwaterenema [webchat@c-98-195-145-113.hsd1.tx.comcast.net] has joined #minecrafthelp
#361 [08:47] <bongwaterenema> hey tyteen4a03 thanks it worked!
#362 [08:47] <tyteen4a03> bongwaterenema: great to hear
#363 [08:47] <bongwaterenema> thanks for your help hope you have a good one
#364 [08:47] <Rotgas> wow. he found 31 issues...now i need a restart... see you later
#365 [08:47] * bongwaterenema [webchat@c-98-195-145-113.hsd1.tx.comcast.net] has quit. (Client Quit)
#366 [08:47] * Rotgas [webchat@ip-176-198-58-190.hsi05.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#367 [08:51] <Prismic> I redownloaded minecraft yesterday and made a world. Now, tho, it is gone. However, the data for it is still in the saves folder.
#368 [08:52] <Prismic> Can someone help me get it back on?
#369 [08:52] <tyteen4a03> Prismic: it's probably corrupted if it doesn't happen on a new world; hopefully a fix is coming in 1.14.2
#370 [08:53] <Prismic> Ok thx. So does that mean in the next update i can get it back?
#371 [08:54] <tyteen4a03> Prismic: possible
#372 [08:54] * Rotgas [webchat@ip-176-198-58-190.hsi05.unitymediagroup.de] has joined #minecrafthelp
#373 [08:55] <Rotgas> so. thanks for your help. Malwarebytes resolved the issue
#374 [08:55] <tyteen4a03> ??> Rotgas av/malwarebytes
#375 [08:55] <Absol> Rotgas: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#376 [08:55] <Absol> Rotgas: Download it here: https://www.malwarebytes.org/
#377 [08:55] <Absol> Rotgas: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#378 [08:55] <Rotgas> i am so happy. thanks for this tip
#379 [08:56] <Rotgas> i worked with this before... but now its resolved, i can start Mincraft without issue (And an another issue with windows is resoved)
#380 [08:57] <Rotgas> thanks again and have a nice Sunday. and sorry for my english ;)
#381 [09:00] * _likunadaria [webchat@109.166.59.8] has joined #minecrafthelp
#382 [09:02] <_likunadaria> здраствуйте я не могузайти у меня файл не скачивается что делать
#383 [09:03] <_likunadaria> подскажите пожалуста
#384 [09:03] * MnemonicMarrow [webchat@c-68-60-173-243.hsd1.mi.comcast.net] has joined #minecrafthelp
#385 [09:04] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has joined #minecrafthelp
#386 [09:04] <Vilzu45> tyteen4a03 i cant connect to my phone
#387 [09:04] <Vilzu45> it says "no internet connection, secured"
#388 [09:05] * _likunadaria [webchat@109.166.59.8] has quit. (Quit: webchat.esper.net)
#389 [09:06] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has quit. (Client Quit)
#390 [09:07] <MnemonicMarrow> When going into full screen mode on minecraft java edition on windows, it goes fullscreen onto both monitors but freezes on my main one and plays on my second one. But if I want to click on anything on the second monitor it closes the game. I have to hover over the screen on the frozen version to do things on the playable version because technicall
#391 [09:07] <MnemonicMarrow> y the playable version isn't there. If i take a screen shot it goes away and only shows me the frozen version and when I try to go back into the game it goes right back to where I started.
#392 [09:07] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has joined #minecrafthelp
#393 [09:07] <Vilzu45> tyteen4a03 r u there
#394 [09:08] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has quit. (Client Quit)
#395 [09:09] * Prismic [webchat@104-49-247-144.lightspeed.lsvlky.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#396 [09:18] * Klobko [webchat@188-167-250-108.dynamic.chello.sk] has joined #minecrafthelp
#397 [09:19] <Klobko> Hi there, I wanted to ask something, Do you get Emails when someone tries to log into your Mojang account from different location?
#398 [09:23] <Andrio> Klobko, no
#399 [09:24] <Klobko> Then how do you can you know if your account has been hacked?
#400 [09:30] <Andrio> Klobko, unless they changed something obvious, you probably don't. If you're worried, you should change your password.
#401 [09:47] * James10 [webchat@mta-98-3-44-136.rochester.rr.com] has joined #minecrafthelp
#402 [09:48] * Chenamabobber [webchat@pool-68-134-232-178.bltmmd.fios.verizon.net] has joined #minecrafthelp
#403 [09:49] <James10> it gives me this error when i try to play
#404 [09:49] <James10> Error details: Attempting to move successful download to The process cannot access the file because it is being used by another process.
#405 [09:50] <Chenamabobber> It says that there is "a problem caused the program to stop working correctly, Windows will close the program and notfy you if a solution is available" when I try to play
#406 [09:51] * DGreatDiego [webchat@c-73-155-66-178.hsd1.tx.comcast.net] has joined #minecrafthelp
#407 [09:52] <DGreatDiego> Does anyone know how to fix exit code 1 on Linux?
#408 [09:53] * DGreatDiego [webchat@c-73-155-66-178.hsd1.tx.comcast.net] has quit. (Client Quit)
#409 [09:53] * James10 [webchat@mta-98-3-44-136.rochester.rr.com] has quit. (Quit: webchat.esper.net)
#410 [09:54] * Lutrorym [webchat@b3d91e35.virtua.com.br] has joined #minecrafthelp
#411 [09:54] <Lutrorym> hi
#412 [09:55] <Lutrorym> Can someone help me please?
#413 [09:55] <Lutrorym> I'm trying to change my security questions, but mojang's email never arrives ...
#414 [10:00] * KOALA14 [webchat@ppp089210046223.access.hol.gr] has joined #minecrafthelp
#415 [10:00] * Aflac [webchat@cpe-65-26-23-217.kc.res.rr.com] has joined #minecrafthelp
#416 [10:01] * TaparP [webchat@49-231-4-37.sbn-idc.com] has joined #minecrafthelp
#417 [10:01] <TaparP> Sorry, I failed to download file hurt1.ogg
#418 [10:01] <TaparP> it show unable to create file
#419 [10:02] <Aflac> it’s been a long time since I purchased my Minecraft game on a pc and now I’m trying to download the game onto my Mac but I cannot log in.
#420 [10:02] <TaparP> so i try to uninstall, closed antivirus and firewall or anything in troubleshoot on mojang show, it doesn't help
#421 [10:03] <Aflac> I have played Minecraft both on my pc and Xbox but none of the information I use to play on those platforms is working when I try and log in to download the game onto my mac
#422 [10:04] * KOALA14 [webchat@ppp089210046223.access.hol.gr] has quit. (Client Quit)
#423 [10:07] * Aflac [webchat@cpe-65-26-23-217.kc.res.rr.com] has quit. (Quit: webchat.esper.net)
#424 [10:08] * TaparP [webchat@49-231-4-37.sbn-idc.com] has quit. (Quit: webchat.esper.net)
#425 [10:10] * Kai [webchat@adsl46.226.186.25.manx.net] has joined #minecrafthelp
#426 [10:10] <Kai> Hello
#427 [10:10] * Kai is now known as Guest89747
#428 [10:11] <Guest89747> Hello
#429 [10:11] <Guest89747> My mojang acount has been deleted by accident I was wondering how I could get it back?
#430 [10:18] * Atheira [webchat@cpe-104-139-99-158.carolina.res.rr.com] has joined #minecrafthelp
#431 [10:18] <Atheira> question for you guys
#432 [10:18] <Atheira> ive been running into this issue
#433 [10:18] <Atheira> internal exception java io.ioexception forcibly closed by remote host
#434 [10:20] * Dice [webchat@82-161-113-125.ip.xs4all.nl] has joined #minecrafthelp
#435 [10:23] <Dice> So, my account got nicked, and I completed the ticket for the customer support with transaction ID , but any clue on how long it'll take before they are able to pick up tickets? Been around 2-3 weeks. Maybe do you guys know?
#436 [10:27] * Guest89747 [webchat@adsl46.226.186.25.manx.net] has quit. (Quit: webchat.esper.net)
#437 [10:31] * lolhelp [webchat@ip503c6545.speed.planet.nl] has joined #minecrafthelp
#438 [10:31] <lolhelp> hi
#439 [10:31] <lolhelp> can someone help me
#440 [10:32] <lolhelp> like i have a mc account but i made it when i was younger, i forgot my email and password loll
#441 [10:32] <lolhelp> anyone know what to do
#442 [10:32] <lolhelp> like i know my username
#443 [10:33] <lolhelp> help will be appreciated
#444 [10:39] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: WeeChat 2.4)
#445 [10:42] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#446 [10:42] * Skeedhead [webchat@c-69-136-217-215.hsd1.pa.comcast.net] has joined #minecrafthelp
#447 [10:43] <Skeedhead> I've had my account for god knows how long and when you updated your policy it also logged me out of everything and i do not remember my security questions, i also can't change it because it was my parents email and they no longer have access to it,
#448 [10:44] * MylesP [webchat@pool-96-250-217-129.nycmny.east.verizon.net] has joined #minecrafthelp
#449 [10:44] <Skeedhead> I'm able to login in the launcher and still play the game, i can't login to change any settings of that sort
#450 [10:44] <MylesP> I purchased Minecraft PE on my iPhone years ago and recently came back to iOS (after going to android) and now I can no longer download minecraft
#451 [10:46] <Greymagic27> MylesP, Hey. We don't support bedrock edition here. See below for some pointers of where to look for support :)
#452 [10:46] <Greymagic27> ??> MylesP bedrock/support
#453 [10:46] <Absol> MylesP: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources.
#454 [10:46] * MylesP [webchat@pool-96-250-217-129.nycmny.east.verizon.net] has quit. (Client Quit)
#455 [10:47] * GFORESTIER [webchat@asc64-1-78-205-213-28.fbx.proxad.net] has joined #minecrafthelp
#456 [10:50] <GFORESTIER> Hello, I've got some trouble to find my old minecraft account.
#457 [10:50] <GFORESTIER> I remember having two accounts, one with the nickname "Chadyos" which I know the email&password, and another account previously called "chady99" or "3000_Wario" a long time ago.
#458 [10:51] <GFORESTIER> And the thing is, I don't remember with which email I used to play on my second account
#459 [10:51] <Greymagic27> GFORESTIER, Hey. Did you ever rename your username from 'chady99' to 'Boratas_Sagdiyev'?
#460 [10:52] <GFORESTIER> Never
#461 [10:52] <Greymagic27> GFORESTIER, Then it's likely that your account has been hacked. Have you contacted mojang support about resetting the login detail?
#462 [10:52] <Greymagic27> details*
#463 [10:52] <GFORESTIER> But as far as I remember, the last time I used this account he was named "chady99"
#464 [10:53] <GFORESTIER> No, I didn't contacted them
#465 [10:53] <Greymagic27> GFORESTIER, You'll need to contact them and ask if they can reset your account details:
#466 [10:53] <Greymagic27> ??> GFORESTIER account/send-email
#467 [10:53] <Absol> GFORESTIER: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#468 [10:53] <Absol> GFORESTIER: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#469 [10:53] <GFORESTIER> Okay, I'll do that, thank you ver much !
#470 [10:54] <Greymagic27> GFORESTIER, No problem! Good luck :D
#471 [10:54] <GFORESTIER> :)
#472 [10:54] * GFORESTIER [webchat@asc64-1-78-205-213-28.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#473 [11:01] <Atheira> i have been running into this issue on relms internal exception java io.ioexception forcibly closed by remote host
#474 [11:06] * Chenamabobber [webchat@pool-68-134-232-178.bltmmd.fios.verizon.net] has joined #minecrafthelp
#475 [11:08] <Chenamabobber> it says the file directory is corrupted or unreadable
#476 [11:15] * zkorbin32 [webchat@pool-108-49-53-235.bstnma.fios.verizon.net] has joined #minecrafthelp
#477 [11:16] <zkorbin32> Hi, when I try to log in on the mojang website, I type in my username and password and then when I hit log in, nothing happens
#478 [11:16] <Greymagic27> zkorbin32, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#479 [11:16] <Greymagic27> ??> zkorbin32 tools/hjt
#480 [11:16] <Absol> zkorbin32: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#481 [11:16] <Absol> zkorbin32: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#482 [11:16] <Greymagic27> ??> Chenamabobber win/reinst
#483 [11:16] <Absol> Chenamabobber: You may need to reinstall the locally installed files that Minecraft puts into place.
#484 [11:16] <Absol> Chenamabobber: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#485 [11:17] <zkorbin32> i am also on a mac
#486 [11:18] <Greymagic27> zkorbin32, Oh ok. Do you have any adblockers?
#487 [11:18] <zkorbin32> Yes i do, but i tried turning it off and nothing happened
#488 [11:18] <zkorbin32> I will try that again though.
#489 [11:19] <zkorbin32> yeah nothing changed
#490 [11:19] * j5 [webchat@c-68-56-10-91.hsd1.mi.comcast.net] has joined #minecrafthelp
#491 [11:20] <zkorbin32> i typed in my username and password and then hit log in and the verification thing popped up that makes you choose the correct pictures and then hit verify
#492 [11:20] <Greymagic27> ??> zkorbin32 mac/hosts
#493 [11:20] <Absol> zkorbin32: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#494 [11:20] <Absol> zkorbin32: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#495 [11:20] <zkorbin32> and when I did this correctly and hit verify nothing happend
#496 [11:20] <zkorbin32> ok i will try that absol, thank you
#497 [11:20] <j5> Hi. I have minecraft on my ps4, and my friend made a multiplayer surviver world. However, whenever he is not online, i cant join the game. I can only join the game when he is online. Is there any way to change this, so i can play his world by myself sometimes?
#498 [11:21] <Greymagic27> j5, Hey. We don't support bedrock edition here. See below for some pointers of where to look for support :)
#499 [11:21] <Greymagic27> ??> j5 bedrock/support
#500 [11:21] <Absol> j5: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources.
#501 [11:21] * Sebastian [webchat@ti0095a400-2052.bb.online.no] has joined #minecrafthelp
#502 [11:22] <Sebastian> Hi! My minecraft 1.14.1 version keeps getting stuck on the mojang loading screen and wont let me enter the game. Please help!
#503 [11:23] <Greymagic27> Sebastian, Hey. This is usually caused by incompatible software on your PC. Run the tool which Absol will send below to remove the malware:
#504 [11:23] <Greymagic27> ??> Sebastian av/adwcleaner
#505 [11:23] <Absol> Sebastian: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#506 [11:23] <Absol> Sebastian: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#507 [11:24] <zkorbin32> Hi absol, the /private/etc/hosts doesnt come up when i search it in finder
#508 [11:24] * Sebastian [webchat@ti0095a400-2052.bb.online.no] has quit. (Client Quit)
#509 [11:25] <zkorbin32> i went to the search bar and pasted it and then clicked "This mac"
#510 [11:25] <Greymagic27> zkorbin32, Hmm ok. Are you sure you're completing the captcha?
#511 [11:25] <zkorbin32> is that the verification thing with the pictures?
#512 [11:25] <Greymagic27> Yea
#513 [11:25] <zkorbin32> yeah i am
#514 [11:25] <zkorbin32> doesn't it tell you if you do it wrong?
#515 [11:26] <zkorbin32> cuz when I do it I hit verify and then it goes away and nothing happens
#516 [11:26] <Greymagic27> zkorbin32, I'm not an expert on minecraft for macs so I'm unable to help you further. Would you be ok to wait for a more experienced helper who knows a bit more about your issue than me?
#517 [11:27] <zkorbin32> sure!
#518 [11:27] <zkorbin32> when do you think that would be ?
#519 [11:28] <Greymagic27> zkorbin32, It depends when they log on
#520 [11:30] <zkorbin32> ok thanks for all of your help
#521 [11:31] * salem2004 [webchat@212095005177.public.telering.at] has joined #minecrafthelp
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#523 [11:32] * TriplaX [webchat@79-114-163-213.rdsnet.ro] has joined #minecrafthelp
#524 [11:32] <zkorbin32> Hi if anyone is good wiht minecraft on mac please lmk
#525 [11:33] <TriplaX> Hello! I forgot my e-mail for my account :( Anyone can help me please?
#526 [11:33] <Greymagic27> TriplaX, Hey. Have you emailed mojang?
#527 [11:34] <TriplaX> Yes. But i didn't received an answer yet...
#528 [11:34] <Greymagic27> TriplaX, Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#529 [11:34] <zkorbin32> gg triplaX
#530 [11:34] <zkorbin32> april 6th
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#532 [11:37] * zkorbin32 [webchat@pool-108-49-53-235.bstnma.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#533 [11:38] <TriplaX> Ok thanks
#534 [11:40] * Mertay13 [webchat@host-91-93-58-90.reverse.superonline.net] has joined #minecrafthelp
#535 [11:40] <Mertay13> Hey
#536 [11:40] <TriplaX> Hello
#537 [11:40] <Greymagic27> Mertay13, Hey. How can we help?
#538 [11:41] <Mertay13> I had created and purchased Minecraft back in 2012 sometime between April and June. I had played for a couple of years but hadn't logged for a long time.
#539 [11:41] * Dante929 [webchat@host5-172-dynamic.14-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#540 [11:41] * lagondesanges [webchat@189.133.195.77.rev.sfr.net] has joined #minecrafthelp
#541 [11:41] <Dante929> ciao, ragazzi vorrei trovare un server in cui giocavo anni fa, soluzioni?
#542 [11:42] <Greymagic27> Dante929, https://translate.google.com/#view=home&op=translate&sl=it&tl=en
#543 [11:43] <Dante929> hi, guys, i would like to find a server where i played years ago, solutions?
#544 [11:43] <lagondesanges> Hello everyone, I have an old account that I play on and since the new interaction to launch minecraft has changed and I can't migrate my account because I didn't put an email on it
#545 [11:43] <Greymagic27> Dante929, We can't help with that I'm afraid. You'll have to think hard and try to remember :P
#546 [11:44] <Greymagic27> lagondesanges, Hey. You'll need to email mojang and ask them to migrate your account. Do you need their contact information?
#547 [11:44] <Mertay13> I had created and purchased Minecraft back in 2012 sometime between April and June. I had played for a couple of years but hadn't logged for a long time. I visited the website and saw that I had to migrate my Minecraft account to a Mojang account. I then created a Mojang account, and tried to imports my Minecraft account onto it. However, whenever
#548 [11:44] <Mertay13> I try, it says that either my mail, Minecraft account name or password is incorrect. When I click on the "forgot password" button and put in my credentials, the site says I will receive an email which never arrives. I am 100% that my Minecraft name is correct, as I checked the status of my account from external websites. What do you suggest I do?
#549 [11:44] <lagondesanges> @greymagic27 Sure
#550 [11:45] <Greymagic27> Mertay13, Emails can take up to 2 hours to arrive. I'd wait for a while longer. If it still hasn't arrived by then you'll need to email mojang about resetting your password
#551 [11:45] <Greymagic27> ??> lagondesanges account/send-email
#552 [11:45] <Absol> lagondesanges: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#553 [11:45] <Absol> lagondesanges: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#554 [11:45] <Dante929> I've tried, there is no way to see a list of old connections or chats?
#555 [11:45] * lagondesanges [webchat@189.133.195.77.rev.sfr.net] has quit. (Client Quit)
#556 [11:45] <Greymagic27> Dante929, There isn't sadly
#557 [11:46] <Mertay13> Greymagic27, It has been a couple of days, that's why l came here
#558 [11:46] * TriplaX [webchat@79-114-163-213.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#559 [11:46] <Mertay13> I also sent them a mail, hopefully they reply soon
#560 [11:46] <Dante929> and wanted to contact an old player knowing the nickname?
#561 [11:46] <Mertay13> 1 final question
#562 [11:46] <Greymagic27> Dante929, What do you mean?
#563 [11:46] <Greymagic27> Mertay13, Sure
#564 [11:47] <Mertay13> I have an order ID that goes as such: 0aa1bd80d3e*********************
#565 [11:47] * Adanalimusti01 [webchat@94-227-231-153.access.telenet.be] has joined #minecrafthelp
#566 [11:47] <Adanalimusti01> hi
#567 [11:47] <Greymagic27> Adanalimusti01, Hey. How can we help?
#568 [11:47] <Mertay13> Does this seem like a proper order ID for Minecraft, or just a random one>
#569 [11:47] <Mertay13> ?
#570 [11:47] <Dante929> I remember a friend, he was called hell_diablo, I wanted to ask him can I contact him in any way?
#571 [11:47] <Adanalimusti01> I don't get a verification code
#572 [11:47] <Greymagic27> Mertay13, If you got it in your purchase email, then it's the correct one
#573 [11:48] <Greymagic27> Adanalimusti01, Verification code?
#574 [11:48] <Adanalimusti01> yea
#575 [11:48] <Greymagic27> Dante929, There isn't anyway to contact minecraft players with their username, you'll have to see if you can find him on social media etc
#576 [11:48] * Atheira [webchat@cpe-104-139-99-158.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#577 [11:48] <Greymagic27> Adanalimusti01, What do you mean by verification code?
#578 [11:49] <Adanalimusti01> I am going to reset my password I will send it to my e-mail but I will not receive a verification code
#579 [11:49] <Greymagic27> ??> Adanalimusti01 account/missing-email
#580 [11:49] * Dante929 [webchat@host5-172-dynamic.14-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#581 [11:49] <Greymagic27> ??> Adanalimusti01 account/email-missing
#582 [11:49] <Absol> Adanalimusti01: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#583 [11:49] <Absol> Adanalimusti01: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#584 [11:49] <Absol> Adanalimusti01: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#585 [11:49] <Mertay13> Greymagic27, it is not in a mail I received from Mojang, but in a separate one I sent to my parents. Does it still seem like a proper one?
#586 [11:49] <Mertay13> Greymagic27, it is not in a mail I received from Mojang, but in a separate one I sent to my parents. Does it still seem like a proper one?
#587 [11:49] * Adanalimusti01 [webchat@94-227-231-153.access.telenet.be] has left #minecrafthelp
#588 [11:49] <Greymagic27> Mertay13, I've not ever seen a transaction ID so I'm not sure. If it's not the correct one they'll tell you
#589 [11:50] * sinnia [webchat@host86-161-216-119.range86-161.btcentralplus.com] has joined #minecrafthelp
#590 [11:50] <sinnia> hi, i need help
#591 [11:50] <Mertay13> Greymagic27, Alright, thanks a lot
#592 [11:50] <Mertay13> Have a nice day
#593 [11:50] <Greymagic27> Mertay13, No problem, good luck!
#594 [11:50] <Greymagic27> You as well :D
#595 [11:50] <sinnia> i get the error "err_connection_reset"
#596 [11:50] <Greymagic27> sinnia, Hey. When do you get this message?
#597 [11:50] <sinnia> when i try to download the new update, 1.14.1
#598 [11:50] <sinnia> https://paste.ubuntu.com/p/XPkCdRZ9RX/
#599 [11:50] <sinnia> here's my pastebin of the error
#600 [11:51] <sinnia> i dont have bytefence, and have also disabled my antivirus' and tried disabling my firewall
#601 [11:51] <Greymagic27> sinnia, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#602 [11:51] <Greymagic27> ??> sinnia tools/hjt
#603 [11:51] <Absol> sinnia: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#604 [11:51] <Absol> sinnia: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#605 [11:52] <sinnia> ive already done this, aha
#606 [11:52] <sinnia> https://paste.ubuntu.com/p/qKn66KZXdN/
#607 [11:52] <sinnia> heres the pastebin of it
#608 [11:54] <Greymagic27> sinnia, Disable openVPN
#609 [11:55] <sinnia> hi, i've just uninstalled it
#610 [11:56] <Greymagic27> sinnia, Great. Could you restart your PC and then try minecraft?
#611 [11:57] <sinnia> alrighty, i will
#612 [11:57] <sinnia> how will i return back if it doesnt work?
#613 [11:57] <sinnia> is this just one huge channel?
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#615 [12:06] * Nick [webchat@165.166.160.118] has joined #minecrafthelp
#616 [12:06] * Nick is now known as Guest37500
#617 [12:06] <Guest37500> I want to crossplay on PC with switch players
#618 [12:13] * eli [webchat@mobile-107-77-215-202.mobile.att.net] has joined #minecrafthelp
#619 [12:13] * eli is now known as Guest22780
#620 [12:14] * Guest22780 [webchat@mobile-107-77-215-202.mobile.att.net] has quit. (Client Quit)
#621 [12:16] * Kebabel [webchat@31.42.14.94.alfanet24.pl] has joined #minecrafthelp
#622 [12:16] <Kebabel> cant save jna-4.4.0.jar
#623 [12:17] * Guest243434 [webchat@165.166.160.118] has joined #minecrafthelp
#624 [12:17] <Kebabel> How to repair jna-4.4.0.jar
#625 [12:17] <Guest243434> Want to crossplay PC with Switch
#626 [12:23] * Kebabel [webchat@31.42.14.94.alfanet24.pl] has quit. (Quit: webchat.esper.net)
#627 [12:32] * reddrago819 [webchat@24-183-41-35.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#628 [12:33] <reddrago819> My account was hacked and I can't recover my password. I've already placed a ticket but it said that this may be an option.
#629 [12:34] <mattym> reddrago819, For account issues, you need to wait on Mojang to reply.
#630 [12:35] <reddrago819> Alright, it's just slightly concerning that this only happened right after I changed my password not even a few months ago. I'll wait then.
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#633 [12:40] <Antol> Absol i need help
#634 [12:44] <Lurks> Antol what issue you having?
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#640 [13:15] * simon [webchat@p5481B31A.dip0.t-ipconnect.de] has joined #minecrafthelp
#641 [13:15] <simon> hallo
#642 [13:15] <Lurks> simon hi
#643 [13:15] <simon> ich brauche hilfe
#644 [13:17] <Lurks> simon english please
#645 [13:17] <simon> oke sorry
#646 [13:18] <simon> i need help
#647 [13:18] * UniqueSpace_ [webchat@c-24-4-122-17.hsd1.ca.comcast.net] has joined #minecrafthelp
#648 [13:19] * TimBo1531 [webchat@172.78.65.236] has joined #minecrafthelp
#649 [13:20] <TimBo1531> I can't reset my password at all am i doing something wrong?
#650 [13:20] <UniqueSpace_> Whenever I try to try a config I get to the Mojang screen when u start up the game, but then it doesn’t do anything from there and when I click on it, it says Minecraft Java (not responding).
#651 [13:21] <simon> how can you reset your minecraft account?
#652 [13:21] <TimBo1531> i have been trying to log in for days cant reset my password at all
#653 [13:22] <TimBo1531> i never get the email
#654 [13:22] <Lurks> TimBo1531 are you unable to get the email? here's all the possible information https://help.mojang.com/customer/portal/articles/542001
#655 [13:22] <UniqueSpace_> Because of my problem I can’t play
#656 [13:23] <UniqueSpace_> I’ve been trying for a few days
#657 [13:23] * UniqueSpace_ [webchat@c-24-4-122-17.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#658 [13:23] <Lurks> UniqueSpace_most likely caused by viruses, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#659 [13:23] <Lurks> click "free download", Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#660 [13:27] <TimBo1531> i have sent them an email 3 days ago about trying to get this fixed and they have still not emailed me back
#661 [13:27] * simon [webchat@p5481B31A.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#662 [13:28] <Lurks> TimBo1531 they are on a backlog, unfortunately https://help.mojang.com/customer/portal/articles/359446
#663 [13:30] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#664 [13:30] <TimBo1531> i just want to reset my password so i can login and play i had my password saved and i just click and play but went to play and it wanted my password my password would not work i tryed to reset it but i never get the email to reset it i have been trying to get this to work for almost a week now i just want to reset my password
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#666 [13:37] * Max3 [webchat@modemcable185.162-172-144.mc.videotron.ca] has joined #minecrafthelp
#667 [13:37] <Max3> The game crashed whilst initializing game
#668 [13:38] <Max3> i need help
#669 [13:38] <Max3> what do i do?
#670 [13:39] * Max3 [webchat@modemcable185.162-172-144.mc.videotron.ca] has quit. (Client Quit)
#671 [13:44] * zkorbin32 [webchat@pool-108-49-53-235.bstnma.fios.verizon.net] has joined #minecrafthelp
#672 [13:44] <zkorbin32> hi I cannot log into my account
#673 [13:45] <zkorbin32> when i type in my correct username and password and then hit log in nothing happens
#674 [13:45] <zkorbin32> I am also on a mac
#675 [13:46] <zkorbin32> (this is for logging in on the website)
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#677 [13:53] * mSrty [webchat@host86-168-252-19.range86-168.btcentralplus.com] has joined #minecrafthelp
#678 [13:54] * Antol [webchat@89-69-226-23.dynamic.chello.pl] has joined #minecrafthelp
#679 [13:54] <Antol> hello
#680 [13:54] <mSrty> Hello?
#681 [13:54] <Antol> hello
#682 [13:55] <Antol> i need help with one problem
#683 [13:55] <zkorbin32> why can I not sign into my mojan account on the website
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#685 [13:56] * Archon [webchat@mta-65-186-23-89.cinci.rr.com] has joined #minecrafthelp
#686 [13:56] * xdJozh [webchat@p5786A181.dip0.t-ipconnect.de] has joined #minecrafthelp
#687 [13:56] <xdJozh> hello
#688 [13:56] <Archon> Hello
#689 [13:57] <Antol> Absol
#690 [13:57] <Lurks> zkorbin32 do you have adblock? i dont use mac to help you farther
#691 [13:57] <xdJozh> im having a mouse acceleration bug in miecraft that it accelerates even though i have it diabled in windows
#692 [13:58] <xdJozh> can someone tell me how to dissable it
#693 [13:59] <Archon> Mine crashes before it even loads fully and leaves the code -805306369 any clue how to fix it
#694 [13:59] <mattym> ??> Archon av/adwcleaner
#695 [13:59] <Absol> Archon: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#696 [14:00] <Absol> Archon: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#697 [14:00] <mattym> xdJozh, Can you describe exactly what you are experiencing?
#698 [14:00] * Betty_Jo [webchat@a95-92-73-147.cpe.netcabo.pt] has joined #minecrafthelp
#699 [14:01] <Archon> I run the launcher and before it loads up I get the pop up Java(TM) Platform SE binary is not responding then crashes
#700 [14:01] <xdJozh> thats all im just having normal mouse acceleration im minecraft
#701 [14:02] <Betty_Jo> Nome: cut2.ogg
#702 [14:02] <zkorbin32> Yes, but my adblock is turned off
#703 [14:02] <Betty_Jo> erro
#704 [14:02] <xdJozh> but in windows its deactivated
#705 [14:02] <Lurks> Betty_Jo If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#707 [14:02] * Antol [webchat@89-69-226-23.dynamic.chello.pl] has joined #minecrafthelp
#708 [14:03] <Antol> i need help with one problem
#709 [14:03] <mattym> xdJozh, What does it actually do ingame? Is it just when you are moving the character, or even moving the cursor in menus?
#710 [14:03] <Betty_Jo> nope
#711 [14:03] <xdJozh> mattym just the character
#712 [14:04] <mattym> xdJozh, Ok, that can be caused by other programs causing an issue, or some settings on the PC.
#713 [14:04] <mattym> ??> xdJozh tools/hjt
#714 [14:04] <Absol> xdJozh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#715 [14:04] <Absol> xdJozh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#716 [14:04] <xdJozh> ok thanks ill try it
#717 [14:04] <mattym> zkorbin32, Is the issue only on the website, or with the game launcher login as well?
#718 [14:05] <Antol> Absol i need help
#719 [14:05] <mattym> Antol, Just state the problem.
#720 [14:05] <Antol> O1 - Hosts: 35.156.90.191 authserver.mojang.com
#721 [14:05] <Antol> O1 - Hosts: 35.156.90.191 sessionserver.mojang.com
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#723 [14:06] <mattym> ??> Antol info/mcleaks
#724 [14:06] <Absol> Antol: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#725 [14:06] <Absol> Antol: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#726 [14:06] <mattym> ??> Antol win/hosts/edit
#727 [14:06] <Absol> Antol: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#728 [14:06] <RAIMEN> Hello ..
#729 [14:06] <Absol> Antol: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#730 [14:06] <Betty_Jo> Thanks all
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#732 [14:07] <xdJozh> mattym it doesnt seems suspicious so im not going to but thankss for the help anyways
#733 [14:07] <xdJozh> it seems suspicious
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#735 [14:08] <Antol> and what
#736 [14:08] <RAIMEN> Hello .. my problem is i can't change my account password because the email doesn't sent for me ...
#737 [14:08] <mattym> Antol, Read through all of what Absol told you.
#738 [14:08] * xdJozh [webchat@p5786A181.dip0.t-ipconnect.de] has joined #minecrafthelp
#739 [14:08] <Antol> open and ???
#740 [14:08] <mattym> RAIMEN, Have you checked any spam/junk folders in your email for the reset message?
#741 [14:09] <mattym> Antol, Read back through all of what Absol told you to do.
#742 [14:09] * xdJozh [webchat@p5786A181.dip0.t-ipconnect.de] has quit. (Client Quit)
#743 [14:09] <RAIMEN> yea nothing for mojang emails :(
#744 [14:09] <mattym> ??> RAIMEN account/send-email
#745 [14:09] <Absol> RAIMEN: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#746 [14:09] <Absol> RAIMEN: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#747 [14:09] <zkorbin32> +mattym its both
#748 [14:10] <zkorbin32> i then went onto another computer and was able to sign into the website and the game
#749 [14:10] <mattym> zkorbin32, And you said its a Mac right?
#750 [14:10] <zkorbin32> yes
#751 [14:10] <mattym> ??> zkorbin32 mac/hosts
#752 [14:10] <Absol> zkorbin32: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#753 [14:10] <Absol> zkorbin32: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#754 [14:10] <zkorbin32> im not sure what else to do, theres no firewall enabled and adblock is also disabled
#755 [14:10] * Antol [webchat@89-69-226-23.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#756 [14:13] <RAIMEN> The article did not help me
#757 [14:13] <mattym> RAIMEN, You need to fill out the form Absol provided.
#758 [14:15] <RAIMEN> I sent a form of two weeks but only responded to the automatic reply
#759 [14:16] <mattym> RAIMEN, See the second link Absol gave you.
#760 [14:16] <zkorbin32> ##
#761 [14:17] <zkorbin32> # Host Database
#762 [14:17] <zkorbin32> #
#763 [14:17] <mattym> zkorbin32, Please follow the directions and get the paste link
#764 [14:17] <zkorbin32> # localhost is used to configure the loopback interface
#765 [14:18] <RAIMEN> I sent the message on May 15, does it mean that I will reply later or that my message has not arrived
#766 [14:18] * GeneralKinko [webchat@108-79-18-74.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#767 [14:18] <mattym> RAIMEN, They will reply when they catch up to May 15th.
#768 [14:19] <GeneralKinko> I need help logging into my account. The email used to sign up with is very old and has since been disabled and I can't remember my security questions.
#769 [14:19] <RAIMEN> oky thank you my friend for your help :)
#770 [14:19] <mattym> ??> GeneralKinko account/send-email
#771 [14:19] <Absol> GeneralKinko: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#772 [14:19] <Absol> GeneralKinko: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#773 [14:20] <zkorbin32> https://paste.ubuntu.com/p/qzKjcBtPf4/plain/
#774 [14:20] <zkorbin32> i hope thats right^^
#775 [14:20] <mattym> ??> zkorbin32 info/mcleaks
#776 [14:20] <Absol> zkorbin32: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#777 [14:20] <Absol> zkorbin32: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#778 [14:20] <mattym> ??> zkorbin32 mac/hosts/edit
#779 [14:20] <Absol> zkorbin32: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#780 [14:20] <Absol> zkorbin32: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#781 [14:25] * itzphoenixx [webchat@p5DC43D7A.dip0.t-ipconnect.de] has joined #minecrafthelp
#782 [14:25] <itzphoenixx> Hello, i conectet the support. And i get no answer
#783 [14:26] <mattym> itzphoenixx, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#784 [14:28] <zkorbin32> ok absol i did all of hat
#785 [14:28] <zkorbin32> that
#786 [14:29] <mattym> zkorbin32, Check the logins again.
#787 [14:29] <zkorbin32> nothing....
#788 [14:29] <mattym> zkorbin32, Then you did not follow the directions exactly.
#789 [14:30] <zkorbin32> i followed absol's directions
#790 [14:30] <zkorbin32> i havent done your thing yet
#791 [14:30] <zkorbin32> do i have to do anything after typing that thing into terminal and hitting enter?
#792 [14:30] <zkorbin32> it then asked me to type in my password and then another window came up
#793 [14:30] <mattym> zkorbin32, Yes, what Absol told you to do there.
#794 [14:31] * Leander [webchat@cm-84.211.201.209.getinternet.no] has joined #minecrafthelp
#795 [14:31] <Leander> Hello
#796 [14:32] <zkorbin32> https://paste.ubuntu.com/p/WSfZpfV2hb/plain/
#797 [14:32] <zkorbin32> this is what came up after i typed that in and hit enter and then typed in my password
#798 [14:32] <Leander> ive been having some trouble with mirgating to my old minecraft account
#799 [14:32] <mattym> zkorbin32, Then do what Absols instructions said you had to do.
#800 [14:32] <Leander> i dont have my old email adress which i used to buy the game a long time ago
#801 [14:33] <mattym> ??> Leander account/send-email
#802 [14:33] <Absol> Leander: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#803 [14:33] <Absol> Leander: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#804 [14:33] <Leander> i dont have the id since i dont have the email
#805 [14:33] <mattym> ??> Leander account/trans-id
#806 [14:33] <Absol> Leander: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#807 [14:34] <Leander> when i bougth my account i did it on my brothers visa card and ive asked him for the email of the purecash but he cannot find it
#808 [14:35] <Leander> is there a way to only use my accounts username and password to be able to migrate to minecraft?
#809 [14:36] <Leander> or change my accounts email to my email and the be able to migrate
#810 [14:37] <mattym> Leander, No
#811 [14:37] <Leander> ok
#812 [14:37] <Leander> thanks anyway!
#813 [14:37] <zkorbin32> Ok apparently I had an MCleaks authenticator that I just moved to mmy trash, I enabled root user, and then went into terminal and typed sudo open -a TextEdit /private/etc/hosts adn still no luck
#814 [14:37] * Leander [webchat@cm-84.211.201.209.getinternet.no] has quit. (Quit: webchat.esper.net)
#815 [14:38] <mattym> zkorbin32, Read all of what Absol said to you.
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#818 [14:41] <zkorbin32> now I changed my password
#819 [14:41] <zkorbin32> or reset it
#820 [14:42] <zkorbin32> how do i remove them in my host file?? sorry I am not the best with this kind of stuff
#821 [14:42] <zkorbin32> is removing it from finder not enough ?
#822 [14:42] <mattym> zkorbin32, Remove them from the file you were instructed to open.
#823 [14:45] <zkorbin32> wow guys
#824 [14:45] <zkorbin32> thanks a lot!! i've been spending hours trying to figure this out
#825 [14:45] <zkorbin32> finally got it. You guys are a real help!
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#829 [14:53] <haruka> hi?
#830 [14:53] <entropyanndroid> Hello, I've been trying to update my email address so I can update account details.
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#833 [14:55] * racc [webchat@88-119-127-92.static.zebra.lt] has joined #minecrafthelp
#834 [14:56] <racc> Hi! I need help with my Minecraft Launcher
#835 [14:56] <Lurks> racc what's happening with the launcher?
#836 [14:56] <TimBo1531> why can i not reset my password?
#837 [14:56] <racc> Whenever i open it, it becomes white and i cant do anything.
#838 [14:58] <Lurks> racc could be caused by virus, have a clean up, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://www.malwarebytes.com/adwcleaner/>
#839 [14:58] <Lurks> click free download, Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#840 [14:58] <racc> Alright, thank you!
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#842 [15:11] * racc [webchat@88-119-127-92.static.zebra.lt] has joined #minecrafthelp
#843 [15:12] <racc> Hello! I was here before, still having the same problem.
#844 [15:13] <TimBo1531> i been trying to play for days
#845 [15:14] <racc> I needed help with my Minecraft Launcher.
#846 [15:16] <Lurks> racc lets get a log and see what's going on, follow this guide https://minecraftirc.net/support-articles/get-minecraft-log/
#847 [15:17] <racc> Whenever i open my launcher its just white, so i can't see anything. Sorry.
#848 [15:18] * badgeman [webchat@host109-158-35-153.range109-158.btcentralplus.com] has joined #minecrafthelp
#849 [15:19] <Lurks> racc have you allow it through the firewall?
#850 [15:19] <racc> It never asked to allow it or not.
#851 [15:19] <badgeman> I've recently tried migrating my minecraft account to a Mojang account and I know the email and username but I'm not sure about the password. When I try to reset my password I don't get an email allowing me to do so.
#852 [15:20] <TimBo1531> i have been trying to get this same email for over a week now good luck
#853 [15:20] <Lurks> racc should have a check in the firewall then
#854 [15:21] <badgeman> I've recently tried migrating my minecraft account to a Mojang account and I know the email and username but I'm not sure about the password. When I try to reset my password I don't get an email allowing me to do so.
#855 [15:21] <badgeman> i dunno if my messages are sending
#856 [15:22] <TimBo1531> i have been trying for a week
#857 [15:22] <Lurks> badgeman have you check your junk/spam email section on your email? other information about email not being sent here https://help.mojang.com/customer/portal/articles/542001
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#860 [15:24] <badgeman> I've tried all that and unfortunately it hasn't helped
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#862 [15:25] <Lurks> badgeman you'll have to contact mojang support
#863 [15:26] <badgeman> I have with my transaction ID and all, any idea when i might hear back as I heard it may take ages?
#864 [15:26] <racc> it doesnt say if minecraft is blocked by the firewall, i have checked and there is nothing that has to do with minecraft and etc. (im not good with computers, sorry D:)
#865 [15:27] <Lurks> badgeman the wait time is very long, you can follow this https://help.mojang.com/customer/portal/articles/359446
#866 [15:28] <Lurks> racc it be javaw.exe or something similar
#867 [15:28] <badgeman> lol peak, any other ideas as I fear my account has like been stolen or something
#868 [15:29] <racc> there is only java(TM)
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#870 [15:33] <racc> i searched for the javaw.exe (you're correct) in the firewall and it didn't come up
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#872 [15:35] * iDiety [webchat@cpe-72-131-109-133.wi.res.rr.com] has joined #minecrafthelp
#873 [15:36] <iDiety> hello?
#874 [15:36] * iDiety [webchat@cpe-72-131-109-133.wi.res.rr.com] has quit. (Client Quit)
#875 [15:38] * Jonatan0_0 [webchat@48.92-221-88.customer.lyse.net] has joined #minecrafthelp
#876 [15:39] <Jonatan0_0> Im having a Mojang loadscreen crash... Ive deleted minecraft entirely several times and reinstalled. Still doesnt work.
#877 [15:44] * mikeush [webchat@ip72-204-86-229.fv.ks.cox.net] has joined #minecrafthelp
#878 [15:44] <mikeush> can't remember my email to sign in. Any advice?
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#880 [15:46] * Sage [webchat@cpc93782-hari17-2-0-cust209.20-2.cable.virginm.net] has joined #minecrafthelp
#881 [15:50] <Sage> Hi, I'm having trouble logging into my account. The "forgot password" email isn't sending and I've been trying to fix this issue for so long, having already sent an email to customer support, and still nothing. They've been "replying to emails from april 6th" for nearly a month. I have no access to the transaction ID because someone who I'm not in
#882 [15:50] <Sage> contact with anymore bought me the game. Could you please send me the "forgot password" email manually if I give you the email associated to my account?
#883 [15:51] * Vendetta204 [webchat@dynamic-199-19-60-5.highspeedcrow.ca] has joined #minecrafthelp
#884 [15:51] <mattym> Sage, They just got to requests received on April 6th a few days ago. You will need to wait till they get to the day you sent your request.
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#887 [15:52] <Vendetta204> Minecraft is crashing when I try to play the game every time and I tried a few things and didn't work, what should I do
#888 [15:52] <mattym> ??> Vendetta204 launcher/log
#889 [15:52] <Absol> Vendetta204: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#890 [15:53] <Sage> Okay, is there anything I can do about the email not sending?
#891 [15:53] <mattym> Sage, No, if you are not getting them, its something Mojang will need to fix.
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#895 [16:02] * Jerry [webchat@104-49-223-127.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#896 [16:02] <Jerry> heloo can anyone help me please
#897 [16:03] <Jerry> so basically i made this account a long time ago and tied an email to it that I lost, and I have also forgotten the security questions
#898 [16:03] <Jerry> I need help changing these
#899 [16:03] <Jerry> either the email tied to the account or resetting the security questions
#900 [16:03] * Sage [webchat@cpc93782-hari17-2-0-cust209.20-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#901 [16:08] <Lurks> Jerry you'll need mojang support to help you with that
#902 [16:08] * Chenamabobber [webchat@pool-68-134-232-178.bltmmd.fios.verizon.net] has joined #minecrafthelp
#903 [16:09] <Chenamabobber> It says "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
#904 [16:09] <Chenamabobber> when i try to play
#905 [16:12] <Lurks> Chenamabobber sounds like your system is unable to load or some programs causing it
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#914 [16:31] <RedMuffler27> Hi, I just installed the latest version of Java 8 Update 211 64-bit and Minecraft Ver. 1.14
#915 [16:31] <RedMuffler27> The game keeps crashing with the message: Java Platorm SE Binary has stopped working
#916 [16:32] <RedMuffler27> I've tried reinstalling Java and Minecraft and deleting the .minecraft folder in appdata
#917 [16:32] <RedMuffler27> Changing the render distance or increasing the amount of RAM used by the game doesn't seem to help
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#920 [16:35] <nku> I got this when i tried to play: https://pastebin.com/BmzrCq1E
#921 [16:44] <Lurks> RedMuffler27 Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#922 [16:44] <Lurks> click free download, Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#923 [16:45] <Lurks> nku delete everything in your .minecraft folder except save folder and run the launcher again
#924 [16:47] * RedMuffler27 [webchat@089-100-044156.ntlworld.ie] has quit. (Quit: webchat.esper.net)
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#929 [16:52] <nku> Lurks now it says there is a problem with the program after I did that
#930 [16:53] * syd [webchat@cpe-74-74-228-153.rochester.res.rr.com] has joined #minecrafthelp
#931 [16:54] <syd> I can't answer my security questions, and in order to reset them i have to sign in and answer them
#932 [16:54] <Lurks> nku what's the message you get?
#933 [16:55] * syd [webchat@cpe-74-74-228-153.rochester.res.rr.com] has quit. (Client Quit)
#934 [16:56] <nku> "A problem caused the program to stop working correctly. Windows will close the program and notify you if a soultion is available."
#935 [16:59] <nku> Lurks "A problem caused the program to stop working correctly. Windows will close the program and notify you if a soultion is available."
#936 [16:59] <Lurks> nku lets take a look what programs are running on your system
#937 [16:59] <Lurks> ??> nku tool/hjt
#938 [16:59] <Lurks> ??> nku tools/hjt
#939 [16:59] <Absol> nku: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#940 [16:59] <Absol> nku: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#941 [17:02] <nku> https://pastebin.com/PuhrJe5M
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#944 [17:09] <Lurks> nku should remove McAfee, it causes many issue
#945 [17:10] * Khan [webchat@75-27-121-205.lightspeed.hfesil.sbcglobal.net] has joined #minecrafthelp
#946 [17:10] <Khan> Hello?
#947 [17:10] <xb1_NSO> Hi, thank you for helping out. Quick question. I recently purchased Realms Subscription. At this time i cannot create yet a realm as it gives "unable to create realms right now - we will create your realm as soon as possible" platform is XB1X. Am i worrying after 2 hours of wait?
#948 [17:11] <Khan> Try restarting the app or redownload it?
#949 [17:11] <Khan> Try restarting the app or redownload it?
#950 [17:12] * Khan [webchat@75-27-121-205.lightspeed.hfesil.sbcglobal.net] has left #minecrafthelp
#951 [17:12] <xb1_NSO> did do that, as well reboot internet, contacted MS support to confirm sub has been registred and has been confirmed
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#953 [17:18] * alex6 [webchat@c-73-146-21-226.hsd1.in.comcast.net] has joined #minecrafthelp
#954 [17:18] <alex6> trying to get into my old account
#955 [17:19] <alex6> How can I access it?
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#958 [17:27] * XAn [webchat@47.186.198.184] has joined #minecrafthelp
#959 [17:28] <XAn> So it won let me even start the game
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#963 [18:06] * matheus [webchat@c94c431d.virtua.com.br] has joined #minecrafthelp
#964 [18:06] <matheus> Hello?
#965 [18:07] <matheus> I can not log into my account. I simply click to login (minecraft.net) and nothing happens
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#967 [18:10] <matheus> coe sai nao
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#969 [18:28] * Dlc [webchat@177-170-237-67.user.vivozap.com.br] has joined #minecrafthelp
#970 [18:29] <Dlc> hello?
#971 [18:29] * ho [webchat@cpe-104-174-7-231.socal.res.rr.com] has joined #minecrafthelp
#972 [18:30] <ho> im trying to download Minecraft it is not working
#973 [18:30] <ho> ??
#974 [18:30] <ho> ??
#975 [18:32] <Lurks> ho do you get any kind of error message saying why?
#976 [18:32] * cristianluna2001 [webchat@31.red-83-54-120.dynamicip.rima-tde.net] has joined #minecrafthelp
#977 [18:32] <Lurks> Dlc hi?
#978 [18:32] <cristianluna2001> hi
#979 [18:32] <Lurks> cristianluna2001 hi
#980 [18:32] <cristianluna2001> i cant log into the web
#981 [18:32] <Dlc> hi
#982 [18:33] <cristianluna2001> because i fotgot the security questions
#983 [18:33] <Lurks> cristianluna2001 should be able to get a reset send to your email
#984 [18:33] <cristianluna2001> who can help me
#985 [18:34] <cristianluna2001> yes , i do it
#986 [18:34] <cristianluna2001> but i dont recieve the email
#987 [18:34] <Lurks> cristianluna2001 have you check your junk/spam section in your email?
#988 [18:34] <cristianluna2001> yes
#989 [18:35] <Lurks> cristianluna2001 you'll have to contact mojang support with transaction ID/gift code to get it resolve
#990 [18:35] <ho> saying error
#991 [18:35] <cristianluna2001> this is the problem
#992 [18:36] <cristianluna2001> i lost all the codes..
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#995 [18:37] <Lurks> cristianluna2001 you'll have to explain that to them too
#996 [18:37] <akari> Everytime I try to go onto a multiplayer server, a message says "SESSION has expired or is not valid! Redeem a new ALT-TOKEN."
#997 [18:37] <akari> help
#998 [18:37] <akari> I did try to use MCleaks to get around a ban, but I didn't put in my account details
#999 [18:38] <Lurks> akari the program might still be active in your system, should we do a check?
#1000 [18:38] <akari> Sure
#1001 [18:38] <Lurks> ??> akari tools/hjt
#1002 [18:38] <akari> How?
#1003 [18:38] <Absol> akari: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1004 [18:38] <Absol> akari: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1005 [18:39] * Spencer [webchat@user-69-73-32-74.knology.net] has joined #minecrafthelp
#1006 [18:39] <akari> I have a mac, and the first link says it's only for windows.
#1007 [18:39] <akari> Is there a mac link?
#1008 [18:39] <Lurks> oh erm, cant remember the mac one, sorry
#1009 [18:40] <akari> ah it's fine...
#1010 [18:40] <akari> is there anything else i can do
#1011 [18:41] <Lurks> akari you'll have to wait/ask another vonlunteer who helps with mac, i don't have the knowledge to help you
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#1016 [18:44] <Spencer> hey ! i keep getting an error message whenever i try and load up the game. it freezes on the mojang screen and and then i get the "java(tm) platform se binary is not responding" message, the game was working last night just fine and this started happening this morning
#1017 [18:45] <Spencer> and i have my drivers updated fully and my java updated and i've tried all the solutions i've read online and nothing seems to be working, i thought i'd ask here
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#1019 [18:52] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1020 [18:54] * Skyp [webchat@47.187.212.141] has joined #minecrafthelp
#1021 [18:54] <Skyp> hey anyone on
#1022 [18:55] <Skyp> I dont know my old mojang email i only know my username
#1023 [18:57] * joshj808 [webchat@c-67-173-197-33.hsd1.ga.comcast.net] has joined #minecrafthelp
#1024 [18:57] <joshj808> afternoon everyone
#1025 [18:58] <joshj808> anyone have a solution for this type of crash: Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1026 [18:58] <joshj808> well, more like evening than afternoon depending upon where you are located
#1027 [18:59] <Skyp> you know how to fix a log on problem?
#1028 [19:00] <joshj808> Anyway, back to the crash. Is that a driver error? I think it but not 100% sure. Also, this video card chipset is built into the mobo and not a stand alone card
#1029 [19:00] <joshj808> sry Skyp, not a helpdesk/help channel op
#1030 [19:00] <Skyp> queer
#1031 [19:00] <Absol> Skyp: Please keep it civil
#1032 [19:00] <joshj808> Im a user here looking for support like you
#1033 [19:00] <Skyp> homo
#1034 [19:01] <joshj808> Nice guy
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#1038 [19:04] <Siroopfles> On my server when i log out the chunks get unloaded is there a way i can load them when nobody is online its in the spawn chunks?
#1039 [19:08] * joshj808 [webchat@c-67-173-197-33.hsd1.ga.comcast.net] has joined #minecrafthelp
#1040 [19:09] <joshj808> Anyone alive in here?
#1041 [19:12] <joshj808> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL?
#1042 [19:12] <joshj808> Updated Java and Win10.
#1043 [19:12] <joshj808> Still crashing. Vid card is a built in chipset to the mobo
#1044 [19:17] * Siroopfles [webchat@static-145.133.34.72.ip.telfort.nl] has quit. (Quit: webchat.esper.net)
#1045 [19:21] * RJay [webchat@c-67-189-75-163.hsd1.or.comcast.net] has joined #minecrafthelp
#1046 [19:21] <RJay> Im having trouble starting up my minecraft
#1047 [19:22] <RJay> Ive downloaded and deleted it 5 times and it starts up but the application does not show up on my screen
#1048 [19:22] * con [webchat@58-6-253-196.dyn.iinet.net.au] has joined #minecrafthelp
#1049 [19:23] <con> hi there. I am unable to change my security questions because the email that account uses is no longer an email. it has been deeted
#1050 [19:24] <RJay> i dont what to say my dude. I have never experienced that before, sorry :(
#1051 [19:24] * RJay [webchat@c-67-189-75-163.hsd1.or.comcast.net] has quit. (Client Quit)
#1052 [19:25] <con> mojang won even respond to m email
#1053 [19:25] <con> my
#1054 [19:34] * YouTarded [webchat@cpc96284-lewi18-2-0-cust1957.2-4.cable.virginm.net] has joined #minecrafthelp
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#1056 [19:37] * Pach [webchat@179.33.252.198] has joined #minecrafthelp
#1057 [19:38] <Pach> Hello, it seems i bought the java edition when i wanted to buy the windows 10 edition, is there any way to swap versions of the game?
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#1059 [19:57] * gamer_time [webchat@pool-71-191-146-228.washdc.fios.verizon.net] has joined #minecrafthelp
#1060 [19:57] <gamer_time> Hey, I got an error message when launching my game with 1.14.1
#1061 [19:58] <gamer_time> How can I fix this?
#1062 [19:58] <gamer_time> The error message reads,
#1063 [19:59] <gamer_time> Error details: No such file or directory
#1064 [20:00] <mattym> gamer_time, Does the error list the directory its having an issue with?
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#1066 [20:02] * Isaac [webchat@216.66.55.83] has joined #minecrafthelp
#1067 [20:05] <Isaac> I have bought the wrong version of minecraft (minecraft java edition) and i would like to return it and get windows 10 bedrock edition and i am not able to find out how i may do that.
#1068 [20:13] <Lurks> ??> Isaac account/refund
#1069 [20:13] <Absol> Isaac: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1070 [20:13] <Isaac> yes i bought it yesterday
#1071 [20:14] * Insomniac [webchat@94.59.198.208] has joined #minecrafthelp
#1072 [20:14] <Insomniac> hello?
#1073 [20:14] * Tattoo [webchat@24-155-68-33.dyn.grandenetworks.net] has joined #minecrafthelp
#1074 [20:14] <Insomniac> helooo
#1075 [20:15] <Insomniac> hhhhheeeelllllllloooooooo
#1076 [20:15] <Isaac> hi
#1077 [20:15] <Insomniac> oh hello
#1078 [20:15] <Insomniac> what do you need help with
#1079 [20:15] <Isaac> I have bought the wrong version of minecraft (minecraft java edition) and i would like to return it and get windows 10 bedrock edition and i am not able to find out how i may do that.
#1080 [20:16] <Isaac> return the game i mean
#1081 [20:16] * Tattoo [webchat@24-155-68-33.dyn.grandenetworks.net] has quit. (Client Quit)
#1082 [20:16] <Insomniac> have you tried refunding it through the microsoft website?
#1083 [20:16] <Isaac> how would i do that
#1084 [20:17] <Insomniac> What is your transaction ID?
#1085 [20:17] <Isaac> braintree:3qrtpm4m
#1086 [20:17] <Insomniac> Do you have an existing Minecraft account?
#1087 [20:17] <Isaac> yes
#1088 [20:18] <Insomniac> What is your username associated with that account?
#1089 [20:18] <Isaac> Matthias564
#1090 [20:19] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1091 [20:19] <Insomniac> Do you want to refund your version of the game?
#1092 [20:19] <Isaac> yes
#1093 [20:21] <Insomniac> (User:Matthias564_verified_account__login required)
#1094 [20:21] <Insomniac> (java.exe_password_failed_refund_cancelled)
#1095 [20:21] <Insomniac> What is the password associated with the account Matthias564?
#1096 [20:22] <Isaac> matthias159
#1097 [20:22] <Isaac> im very creative
#1098 [20:22] <Isaac> lol
#1099 [20:22] <Insomniac> Please wait. This may take a couple of minutes.
#1100 [20:22] <Isaac> ok
#1101 [20:23] <Insomniac> What is the e-mail linked with the account Matthias564?
#1102 [20:24] <Isaac> isaacmgriffith@gmail.com
#1103 [20:25] <Insomniac> Email verified. Please wait.
#1104 [20:26] <Isaac> ok
#1105 [20:27] <Insomniac> When did you purchase the Java Edition Version of Minecraft? (DD/MM/YY)
#1106 [20:27] <Isaac> 5/25/2019
#1107 [20:29] <Insomniac> We need to verify that you are not a robot. Please retype the following text letter by letter with correct punctuation and format : 7daiRuX2Gq3gqxPX
#1108 [20:30] <Isaac> 7daiRuX2Gq3gqxPX
#1109 [20:30] <Insomniac> Incorrect Attempt. ( 2 Attempts Left)
#1110 [20:31] <Isaac> 7daiRuX2Gq3gqxPX
#1111 [20:31] <Insomniac> Incorrect Attempt. ( 1 Attempt Left)
#1112 [20:33] <Isaac> 7daiRuX2Gq3gqxPX
#1113 [20:33] <Insomniac> Captcha Verified.
#1114 [20:33] <Isaac> what was i doing wrong
#1115 [20:33] <Insomniac> Have you played on any multiplayer servers and/or have any realms?
#1116 [20:34] <Isaac> i typed exactly
#1117 [20:34] <Isaac> no
#1118 [20:34] <Insomniac> Refunding the game will delete all of your Minecraft server and realm progression. Are you willing to proceed?
#1119 [20:35] <Isaac> yes
#1120 [20:35] <Insomniac> Confirmation Successful.
#1121 [20:35] <Isaac> does that mean it has been returned
#1122 [20:35] <Insomniac> Have you had any previous cases with refunding any games related to Microsoft or Mojang?
#1123 [20:36] <Isaac> no
#1124 [20:36] <Isaac> has it been returned
#1125 [20:36] <Insomniac> You have purchased the game for $26.95 dollars. If you have, type yes. If you have not, type no
#1126 [20:37] <Isaac> yes
#1127 [20:38] <Insomniac> Would you like this money to be returned to you, used to buy any Mojang/Microsoft services, buy another version of Minecraft or to be donated to St.Jude Children's Research Hospital?
#1128 [20:39] <Isaac> i would like it to be returned to me
#1129 [20:39] <Insomniac> Are you sure you do not want it to be donated? Children at St.Jude Children's Research Hospital would very much appreciate your donation and it will greatly help them? (Final Step)
#1130 [20:40] <Isaac> no thank you
#1131 [20:41] <Insomniac> Are you sure? Please think about the children (Final Final Step)
#1132 [20:42] <Isaac> no thank you
#1133 [20:42] <Insomniac> Along with your transaction ID, you should have received an Order ID. Please state it.
#1134 [20:43] <Isaac> ok one second
#1135 [20:44] <Isaac> on my gmai you are saying or on the mincraft sight
#1136 [20:44] <Isaac> gmail
#1137 [20:44] <Insomniac> You should have received an email when you first purchased Minecraft.
#1138 [20:44] <Isaac> yes
#1139 [20:44] <Isaac> oh my bad
#1140 [20:45] <Isaac> #a6641b5ece8e411ebac67b29ab5217e6
#1141 [20:45] * Jojo [webchat@75-7-148-47.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#1142 [20:45] <Isaac> braintree:3qrtpm4m
#1143 [20:45] <Insomniac> Confirmed. Please wait.
#1144 [20:45] <Isaac> ok
#1145 [20:46] <Jojo> Hi, I need help on what to do since I forgot what email was used to sign into my Minecraft account.
#1146 [20:46] <Insomniac> Isaac how would you like this money to be returned to you?
#1147 [20:46] <Insomniac> Jojo, what version of Minecraft do you own?
#1148 [20:47] <Isaac> on the same credit card that it was charged on
#1149 [20:47] <Jojo> The Pc one, before when I bought it, it said Windows 10
#1150 [20:47] <Insomniac> Isaac Because this is a public room, please do not share your credit card information (Automated Message)
#1151 [20:48] <Insomniac> Jojo Bedrock Edition or Java Edition
#1152 [20:48] <Jojo> Java
#1153 [20:48] <Insomniac> Jojo What is your Minecraft Username?
#1154 [20:48] <Jojo> Cakez_Lol_Omg_10
#1155 [20:49] <Isaac> im sorry what do you want me to so
#1156 [20:49] <Isaac> i know not give the credit card information
#1157 [20:50] <Insomniac> Isaac Is there another way I could contact you?
#1158 [20:50] <Insomniac> Jojo Is this your Username and skin? https://namemc.com/profile/Cakez_Lol_Omg_10.1
#1159 [20:50] <Isaac> via email
#1160 [20:50] <Jojo> Let me check.
#1161 [20:50] <Jojo> Yes, it is.
#1162 [20:51] <Insomniac> Jojo Understood. Do you remember your password?
#1163 [20:51] <Jojo> No.
#1164 [20:51] <Isaac> Insomniac via email
#1165 [20:52] <Insomniac> Isaac Please do not ping a staff member, they try to help a lot of people and may not get to you quickly. Please wait.
#1166 [20:52] <Insomniac> Jojo Can you check the e-mail that was sent to you when you first purchased Minecraft?
#1167 [20:52] <Isaac> oh im sorry i didnt mean to be annoying my bad
#1168 [20:53] <Jojo> I did, it didn't show anything about purchasing it.
#1169 [20:53] * Emily [webchat@149.144.252.108] has joined #minecrafthelp
#1170 [20:53] <Insomniac> Jojo State your Order ID and your Transaction ID
#1171 [20:54] * Andrio kicked Insomniac from #minecrafthelp (Reason: nsomniac :Phishing)
#1172 [20:54] <Andrio> Jojo, don't do that, by the way
#1173 [20:54] <Jojo> If it's on the email of the purchase, then I can't.
#1174 [20:54] <Andrio> only Mojang needs that info
#1175 [20:54] <Jojo> Ok, thank you, but I can't anyway.
#1176 [20:55] * Insomniac [webchat@94.59.198.208] has joined #minecrafthelp
#1177 [20:55] <Andrio> Why you ask for transaction IDs?
#1178 [20:55] <Insomniac> Error.19291828(pUn3890j2)
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#1181 [20:57] <Insomniac> Isaac Are you still there? AFK WARNING : ALL ORDERS WILL BE CANCELLED IF NOT REPLIED TO WITHIN 20 SECONDS
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#1183 [20:57] <Isaac> i am here
#1184 [20:57] <Insomniac> What do you need help with?
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#1186 [20:57] <Isaac> was the order returned
#1187 [20:58] <Insomniac> No. Such thing is not possible on here.
#1188 [20:58] <Insomniac> Jojo Are you still here? AFK WARNING : ALL ORDERS WILL BE CANCELLED IF NOT REPLIED TO WITHIN 20 SECONDS
#1189 [20:58] <Jojo> Yes.
#1190 [20:59] <Isaac> if you dont mind me asking than why did i give you my account name and password than
#1191 [20:59] <Isaac> i thought thats what you were doing
#1192 [20:59] <Andrio> Isaac, check your PM please
#1193 [21:00] <Jojo> All my emails about last year, when I purchased the game, have been deleted, so I have no emails about the purchase.
#1194 [21:00] <Andrio> ??< account/hacked
#1195 [21:01] <Isaac> what has happened
#1196 [21:01] <Jojo> All I have is my username and the email I very much believe that I bought the game with, but on the website, it says I have to purchase the game again.
#1197 [21:01] * polly [webchat@39-8-161-23.adsl.fetnet.net] has joined #minecrafthelp
#1198 [21:01] <Andrio> Isaac, did you see the page you were given earlier about refunds?
#1199 [21:02] <Andrio> Isaac, do you know what phishing is?
#1200 [21:02] <Andrio> ??> Jojo account/forgot-email
#1201 [21:02] <Absol> Jojo: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1202 [21:02] <Isaac> i do not
#1203 [21:02] <polly> I can't speak English .😥
#1204 [21:02] <Jojo> Alright, I'll try it, thank you.
#1205 [21:03] <Andrio> no problem
#1206 [21:03] <polly> my mcpe is problem😥
#1207 [21:03] <Isaac> i was not given a page earlier about refunds
#1208 [21:03] <polly> 他會自行關閉多人遊戲
#1209 [21:03] <Andrio> ??> Isaac account/refund
#1210 [21:03] <Absol> Isaac: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1211 [21:04] <Jojo> Oh, I already reset my password with the email I believe I bought the game, but when I tried to login into the game, it only game me the demo.
#1212 [21:04] <Isaac> ah yes
#1213 [21:04] <Andrio> Jojo, do you have access to that email account?
#1214 [21:04] <Jojo> Yes.
#1215 [21:04] <Andrio> see if your receipt is there.
#1216 [21:05] <Jojo> I already did, I purchased the game last year, and I only have emails from this year available.
#1217 [21:05] <Andrio> mm
#1218 [21:06] <Andrio> Jojo, have you also tried any other email addresses you have?
#1219 [21:06] <Jojo> Yes.
#1220 [21:07] <Jojo> It was working perfectly, but when I tried to login into the game again, I forgot the password, so I reset the password, and now it's only giving me the demo.
#1221 [21:07] <Andrio> !ns Cakez_Lol_Omg_10
#1222 [21:07] <Absol> Andrio: Cakez_Lol_Omg_10 - UUID: bd95461df76e41d5928c966778aed823 - PAID - MOJANG
#1223 [21:07] <Andrio> hm
#1224 [21:07] <Andrio> Jojo, it is still possible your account was stolen.
#1225 [21:07] <Jojo> Probably, I haven't played in a while.
#1226 [21:07] * polly [webchat@39-8-161-23.adsl.fetnet.net] has quit. (Quit: webchat.esper.net)
#1227 [21:08] <Andrio> ??> Jojo account/send-email
#1228 [21:08] <Absol> Jojo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1229 [21:08] <Absol> Jojo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1230 [21:08] <Andrio> Jojo, also see this page: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo
#1231 [21:08] <Jojo> Alright, thank you.
#1232 [21:08] <Andrio> no problem
#1233 [21:09] * Jojo [webchat@75-7-148-47.lightspeed.dybhfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1234 [21:10] <Andrio> though I think if you're going to get a refund anyway, the transaction ID won't be of much further use
#1235 [21:19] * Isaac_Heistad [webchat@42.sub-174-197-19.myvzw.com] has joined #minecrafthelp
#1236 [21:19] <Andrio> Isaac, basically the person asking for account information including transaction IDs was most likely trying to steal your account.
#1237 [21:19] <Isaac_Heistad> What does it mean if im tryin to download and it says Unable to save download. enws.json
#1238 [21:20] <Andrio> Isaac, as it should say on the page, don't give account information here
#1239 [21:20] <Andrio> Isaac_Heistad, it means something is probably interfering with your Internet connection
#1240 [21:20] <Andrio> ??> Isaac_Heistad tools/HJT
#1241 [21:20] <Absol> Isaac_Heistad: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1242 [21:20] <Absol> Isaac_Heistad: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1247 [21:57] * Fin [webchat@c-73-68-19-69.hsd1.nh.comcast.net] has joined #minecrafthelp
#1248 [21:58] <Fin> Whenever I start my game the Mojang screen with a white background freezes, in versions like 1.4 where there is a progress bar present it stops just short of the end
#1249 [22:07] * SlothyMcSlother [webchat@072-177-019-249.res.spectrum.com] has joined #minecrafthelp
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#1251 [22:16] <Andrio> ??> Fin tools/HJT
#1252 [22:16] <Absol> Fin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1253 [22:16] <Absol> Fin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1254 [22:36] * Scouter953 [webchat@c-98-222-180-229.hsd1.in.comcast.net] has joined #minecrafthelp
#1255 [22:38] <Scouter953> Yo, I'm having an issue with connecting to a LAN game. I've never had a problem with something like this before (both PCs on the same router, connect, easy), but for some reason it's being very difficult. We can both see each other, but when we try to connect we get timed out. We've tried everything from port forwarding to disabling firewalls.
#1256 [22:41] * BoundDarkness [webchat@ip70-178-12-40.ks.ks.cox.net] has joined #minecrafthelp
#1257 [22:42] <BoundDarkness> My account is telling me that my code has already been redeemed, but I have not tried to redeem it. So now I cant play the windows edition
#1258 [22:44] <BoundDarkness> Can someone help
#1259 [22:45] <BoundDarkness> Literally anyone.
#1260 [22:48] * helloimnancy [webchat@c-24-130-169-10.hsd1.ca.comcast.net] has joined #minecrafthelp
#1261 [22:48] * Mowmow2k [webchat@047-028-043-222.res.spectrum.com] has joined #minecrafthelp
#1262 [22:49] <helloimnancy> Howdy. I am running a fresh mew copy of Minecraft on an iMac. As soon as I launch, the CPU overheats and I have to quit. Can someone help me set this thing up so I don't melt the computer?
#1263 [22:51] <Mowmow2k> Hi, so I bought minecraft when I was younger and wanted to try it out again since it had changed to much since I last played it. After a password change and old email recovery, I realize that my account was migrated to a mojang account, which I don't remember doing, and I can only log in to my minecraft account with my email. I also can no longer
#1264 [22:51] <Mowmow2k> play the full game and it does not even show up on my mojang account. I would look for a transaction ID, but with the info that I would need, I do not think I would be able to get it because it was my grandma who bought it for me, and she probably has gotten a new card since then. Any help?
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#1268 [22:56] <ClaraFromSimple> I start to play minecraft and get black/blue screened and with game output i get this fatal error Process crashed with exit code -805306369
#1269 [22:56] <ClaraFromSimple> please help
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#1271 [22:59] * okino [webchat@cpe-172-116-6-91.socal.res.rr.com] has joined #minecrafthelp
#1272 [23:01] <okino> minecraft keeps crashing on startup it used to work when it was on windows 7 and it recently got updated to windows 10 how do i get it to work?
#1273 [23:02] <mattym> ??> okino launcher/log
#1274 [23:02] <Absol> okino: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1275 [23:06] <okino> https://paste.ubuntu.com/p/z5PxBMFrSS/
#1276 [23:06] <mattym> ??> okino win/dxdiag
#1277 [23:06] <Absol> okino: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1278 [23:07] <okino> https://paste.ubuntu.com/p/pPmbzB5Xkz/
#1279 [23:08] <mattym> okino, Is that an up to date dxdiag report?
#1280 [23:08] <okino> yes
#1281 [23:09] <mattym> okino, It doesnt show Windows 10
#1282 [23:09] * sad [webchat@host-41.234.63.96.tedata.net] has joined #minecrafthelp
#1283 [23:10] <sad> h iant play the game
#1284 [23:10] <okino> oops sorry got it mixed up its windows 8 pro
#1285 [23:10] <sad> why
#1286 [23:10] <sad> i cant
#1287 [23:12] <mattym> okino, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit?product=81500
#1288 [23:12] <sad> i have win 7
#1289 [23:12] <mattym> sad, Explain the problem you are having.
#1290 [23:13] <sad> when i goin to play i click to paly is show me Unable to access file.
#1291 [23:13] <mattym> ??> sad error/download
#1292 [23:13] <Absol> sad: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1293 [23:13] * hudd [webchat@107-219-81-31.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#1294 [23:15] <hudd> hello, I purchased minecraft maybe 8 years ago and still have the same email address associated with it but I no longer have my password and am unable to reset it because I don't know my username and wasn't an active player when the game migrated to mojang
#1295 [23:15] <mattym> ??> hudd account/send-email
#1296 [23:15] <Absol> hudd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1297 [23:15] <Absol> hudd: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1298 [23:16] <hudd> thanks for the help!
#1299 [23:17] * okino [webchat@cpe-172-116-6-91.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1300 [23:20] <sad> And I had an account of Phil Axis and I was stinking and his friend was not everything
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#1303 [23:33] <greenxan> Hi I have not logged on to my minecraft account in a few years and have tried to recently. I have requested for password change but am not receiving emails. I remeber the password and email and username but have been unable to log in.
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