#1 [00:02] <kleen> hello I have come to a problem where a java window for the launder refuses to close whenever I try to force quit it and a pop up comes up and says "game already running" and suggest to create a new launch option but this doesn't seem to do anything , Is there any way I could close this java window?
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#3 [00:03] <mattym> kleen, What do you mean? Whats in the Java window?
#4 [00:05] <kleen> Its basically the pop up to play the game, but its a blank screen that refuses to close
#5 [00:06] <mattym> kleen, Can you provide a screenshot of what you mean.
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#8 [00:09] <Bananaflowerpot> i have not logged in to minecraft in at least 5 years and i have been trying to log in for weeks and cant figure out how. every time i try it tells me that my email or password are wrong so i change the password with my email. then i still cant log in. not sure what to try at this point
#9 [00:09] <mattym> Bananaflowerpot, When you try to change the password, you are getting the email to do so, and getting a success message when setting a new one?
#10 [00:11] <Bananaflowerpot> i never got a success email, i did get a success message on the page tho.
#11 [00:12] <mattym> Bananaflowerpot, Are you on a home internet connection?
#12 [00:12] <Bananaflowerpot> Yes
#13 [00:13] <mattym> Bananaflowerpot, Using any VPN, Proxy or similar software?
#14 [00:13] <Bananaflowerpot> no
#15 [00:13] <mattym> ??> Bananaflowerpot tools/hjt
#16 [00:13] <Absol> Bananaflowerpot: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#17 [00:13] <Absol> Bananaflowerpot: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#18 [00:14] <Bananaflowerpot> Absol, no
#19 [00:14] <Bananaflowerpot> Absol, no
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#23 [00:29] <AnimaWTF> Hello
#24 [00:29] <Ravenronnie1> Hello, after not playing for a few months i tried to log on and it was telling me my account has been migrated which i never did so i checked my email connected with that account and about 4 months ago it says my account was migrated. After looking through the help and seeing it takes them about 2 months to reply to any support messages i was tryin
#25 [00:29] <Ravenronnie1> g to see if there os a quick fix. I dont have my transaction id because the game was bought for me as gift when i was a kid about 7-8 years ago either with a parents credit card or a gift card. Just trying to see if im out of lick or if i have a chance to get my account back
#26 [00:30] <AnimaWTF> I had a problem with the information one of the members of the support team gave me
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#28 [00:42] * JoegliMow [webchat@h250.173.18.98.dynamic.ip.windstream.net] has joined #minecrafthelp
#29 [00:43] <JoegliMow> when I launch my game it says java tm platform se binary is not rsponding
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#37 [00:54] <JoegliMow> When I launch it crashes and says java tm platform se binary I snot responding
#38 [00:54] <Sal> I keep getting the message "The game crashed whilst rendering overlay Error: due: Unable to fit: minecraft:burning_skull - size: 64x64 - Maybe try a lower resolution resourcepack?"when I launch the game
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#43 [01:01] <Kohlrak> I tried posting this on reddit, got people viewing the images but no one responded (i assume the people who viewed it were either bots or had no clue)
#44 [01:01] <Kohlrak> wait, just saw the rules link XD
#45 [01:04] <JoegliMow> When I launch minecraft it crashes and says java tm platform se binary Is not responding
#46 [01:07] <Kohlrak> Screenshot #1: https://kohlrak.sytes.net/image_host/data/be3faa4d3f13d9e2098752b33d1d.png
#47 [01:07] <Kohlrak> Screenshot #2: https://kohlrak.sytes.net/image_host/data/75365efd9e1c157d92685c994f93.png
#48 [01:07] <Kohlrak> I'm trying to create something to grind endermen, by setting up an area for mobs to spawn at high altitude (around 230-240), on PS4 minecraft, and i'm finding that nothing is spawning aside from the phantoms over my head when i tried it again at about 120. I figure once i find out why nothing spawns, i can slowly readd bits like water around the dirt blocks to push unwanted mobs into despawn range
#49 [01:07] <Kohlrak> while having a special space where an enderman can teleport to. I can't, for the life of me, figure out why things aren't spawning in there.
#50 [01:08] <mattym> Kohlrak, This channel really only deals with technical issues for Java Edition. Best bet to wait on someone on reddit to answer.
#51 [01:09] <Kohlrak> mattym: a long long time ago i had the same issue with the java edition, but fair enough. Thank you anyway.
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#55 [01:42] * Ctrlaltdleet [webchat@47-222-110-31.terlcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#56 [01:44] <Ctrlaltdleet> i migrated an account about a year ago and i dont know which email it went to
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#59 [01:48] <Ctrlaltdleet> i have sent an email about my account with the receipt with the email attached and i dont know why it would take 2 months to get an answer back
#60 [01:50] * csisDustin [webchat@d66-222-226-14.abhsia.telus.net] has joined #minecrafthelp
#61 [01:50] <Ctrlaltdleet> Hi
#62 [01:52] <csisDustin> Hya, newbie to 3d graphics past 2010.. it's still old, a geforce gt 620, my last video card was overheating at 110c (5 above it's rating) annd for 10$ I got this one.. it's running at a cool 53C so I luv it, but,.. can I push it's limits? win7, minecraft only, java version, nvidia 341 installed
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#66 [01:54] <csisDustin> also, using the runtime java, not the most recent version available for win 7
#67 [01:54] * frozen [webchat@ns3096169.ip-145-239-2.eu] has joined #minecrafthelp
#68 [01:54] * victo161 [webchat@76-209-170-177.lightspeed.lbcktx.sbcglobal.net] has joined #minecrafthelp
#69 [01:54] <frozen> Hello guys I've a question
#70 [01:54] <victo161> i got an email saying my account migrated without me doing anything
#71 [01:55] <frozen> victo161 someone else was it
#72 [01:55] <victo161> huh?
#73 [01:55] <frozen> What was it exactly?
#74 [01:56] <victo161> i got an email saying my account migrated, i didnt do it, now i cant log in
#75 [01:56] <frozen> Than it's positive :)
#76 [01:56] <frozen> Maybe it was mojang
#77 [01:56] <victo161> except i cant log in
#78 [01:57] <frozen> ohh sorry I dind't see that
#79 [01:57] <frozen> request a password reset link on the official mojang site
#80 [01:57] <victo161> would it even send it to the right email? clearly someone else has accessed my account
#81 [01:58] <frozen> When someone want's to steal your account, het must login to your google mail
#82 [01:58] <frozen> He has to*
#83 [01:59] <victo161> is that true? why would my account randomly migrate?
#84 [01:59] <csisDustin> did you leave your gmail open on a public computer?
#85 [01:59] <frozen> It normaly can't happen
#86 [02:00] <victo161> no, i dont access my email anywhere other than on personal devices
#87 [02:00] <frozen> Is it may possible, that you use the same password for minecraft than for Gmail?
#88 [02:00] <victo161> i do no
#89 [02:00] <victo161> not
#90 [02:01] <frozen> okay so visit: https://account.mojang.com/login
#91 [02:01] <csisDustin> your google account linked to 3rd party apps?
#92 [02:01] <victo161> im also not getting password reset emails
#93 [02:01] <frozen> Then press the passwort reset button
#94 [02:01] <frozen> and type in your email and check it out in your Gmail
#95 [02:01] <victo161> <victo161> im also not getting password reset emails
#96 [02:02] <victo161> im also not getting password reset emails
#97 [02:02] <csisDustin> not going into your spam?
#98 [02:02] <victo161> nope
#99 [02:02] <frozen> when did this happen?
#100 [02:02] <csisDustin> no help with my video problem?
#101 [02:03] <victo161> i got the migration email a little over a month ago
#102 [02:03] <frozen> check on nameMC your username
#103 [02:03] <frozen> when your username has changed someone has stolen your account
#104 [02:03] <csisDustin> was that the win 10 update migration? or the mojang to new server update?
#105 [02:04] <victo161> uh its got a different name and has a different skin now it seems
#106 [02:04] <victo161> check it out, its the same as my nick name on here
#107 [02:04] <frozen> yes someone has stolen it.. so contact Mojang support, they can trace back your email history
#108 [02:05] <victo161> how do i do that
#109 [02:05] <frozen> go to: https://help.mojang.com/customer/portal/emails/new
#110 [02:05] <frozen> And type in what the problem is (exactly)
#111 [02:06] <frozen> csisDustin I've a question
#112 [02:06] <victo161> alright thanks
#113 [02:06] <csisDustin> like I said: how can I push my video card? Hya, newbie to 3d graphics past 2010.. it's still old, a geforce gt 620, my last video card was overheating at 110c (5 above it's rating) annd for 10$ I got this one.. it's running at a cool 53C so I luv it, but,.. can I push it's limits? win7, minecraft only, java version, nvidia 341 installed
#114 [02:06] <frozen> No problem ;) good luck
#115 [02:07] <csisDustin> 12 gb ram, gt 630 has 4gb onboard
#116 [02:07] <frozen> whats the brand of your video card?
#117 [02:07] <csisDustin> geforce gt 620
#118 [02:07] <csisDustin> it didn't come in a box
#119 [02:07] <frozen> nvidia? gigabyte? MSI?
#120 [02:08] <csisDustin> it's from a dell system pc
#121 [02:08] <frozen> When you've bought a video card for 10$ maybe its not an official brand
#122 [02:08] <csisDustin> might be gygabyte
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#124 [02:08] <frozen> maybe you should install a tool for this graphic card
#125 [02:08] <csisDustin> it's from the university, so it's from a well used pc, though not heavy on 3d
#126 [02:09] <csisDustin> such tools like?
#127 [02:09] <frozen> Yes, look in the internet for a driver
#128 [02:09] <csisDustin> got the latest nvidia driver, which does recognize it
#129 [02:09] <frozen> type in your graphic card and search for driver
#130 [02:09] <csisDustin> did that
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#132 [02:09] <frozen> yes but maybe it's an older one and can't be pushed
#133 [02:10] <csisDustin> it's an old one, 2014 i think.. any tools to push it?
#134 [02:10] <csisDustin> only one gpu
#135 [02:10] <frozen> hmm let me think
#136 [02:11] * victo161 [webchat@76-209-170-177.lightspeed.lbcktx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#137 [02:11] <frozen> But you don't need to push for minecraft???
#138 [02:11] <csisDustin> no, I hope I'm not wasting your time, just a newbie to 3d types like this, wanted to know if I could..
#139 [02:12] <frozen> I think it is not possible for a gpu with this agew
#140 [02:12] <frozen> age
#141 [02:12] <csisDustin> my older card ran at 110c, and this one runs constant at 53c
#142 [02:12] <frozen> yes but the otherone is older
#143 [02:12] <csisDustin> yah, haha
#144 [02:12] <csisDustin> and didn't have 1gb
#145 [02:12] <frozen> Well, I've a question to
#146 [02:13] <frozen> too
#147 [02:13] <csisDustin> yah?
#148 [02:13] <frozen> hahahah
#149 [02:13] <frozen> so am,,
#150 [02:13] <frozen> Do you know how to find out an email from an account
#151 [02:13] <csisDustin> whats your question?
#152 [02:13] <frozen> My very old minecraf account username: speedcraft03
#153 [02:13] <csisDustin> not unless you assume the email == the account
#154 [02:13] <frozen> I don't know which email I chose
#155 [02:14] <frozen> what you mean?
#156 [02:14] <csisDustin> just do a search through your old emails for your registering?
#157 [02:14] <frozen> This account is kind a lost
#158 [02:14] <frozen> yes but how haha, where I can look which emails I have
#159 [02:15] <csisDustin> I've kept one email account so long, it's password was under 6 letters.. lol.. they forced me to udate, but yah, I've not had a problem searhing through olld accounts
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#162 [02:19] <csisDustin> I see you got banned in 2015
#163 [02:19] <Dinowzzo> hello when I want to login it says. can't connect to the server
#164 [02:20] <Dinowzzo> hello?$
#165 [02:20] <csisDustin> and frozen is gone..
#166 [02:20] <Dinowzzo> test test
#167 [02:20] <csisDustin> what's the server?
#168 [02:21] <Dinowzzo> when I tried to login it says on the launcher
#169 [02:21] <csisDustin> whats the version?
#170 [02:21] <Dinowzzo> none
#171 [02:21] <Dinowzzo> its when I start the launcher
#172 [02:21] * Xan [webchat@cpe-101-182-176-82.vb04.vic.asp.telstra.net] has joined #minecrafthelp
#173 [02:21] <Xan> Hi I have not logged on to my minecraft account in a few years and have tried to recently. I have requested for password change but am not receiving emails. I remeber the password and email and username but have been unable to log in.
#174 [02:22] <Dinowzzo> same here Xan
#175 [02:22] <csisDustin> so, Dinowzzo, when you log in, before going onto single player or server, everything is fine?
#176 [02:22] * Sans [webchat@cpe-124-184-104-25.qb02.qld.asp.telstra.net] has joined #minecrafthelp
#177 [02:22] <Dinowzzo> no
#178 [02:22] <Dinowzzo> I cant login
#179 [02:23] <Dinowzzo> it says cannot connect to the server
#180 [02:24] <csisDustin> can you find your regetering email on your email account?
#181 [02:24] <csisDustin> registering
#182 [02:24] <csisDustin> sometimes it's a simple spelling error
#183 [02:25] <csisDustin> I had one guy accidently put his password into his username, so he had to switch it back, and couldnt get it to work until he found out like 1 letter was off
#184 [02:26] <Dinowzzo> okey its now working I had my vpn on
#185 [02:26] <Sans> I seem to have a problem with trying to log in on the minecraft website. When I click the log in button, it goes from green to grey and does nothing, and will turn back to green if i click away. I also know i have the right log in details because i was able to log in to the mojang website and i tried logging in with microsoft edge and that did not
#186 [02:26] <Sans> work either. Can anyone help?
#187 [02:26] <csisDustin> ;o
#188 [02:26] <Dinowzzo> sans do you have a vpn on?
#189 [02:26] <Sans> let me check
#190 [02:26] <Dinowzzo> turn that off then it should work
#191 [02:26] <Sans> i shouldnt
#192 [02:27] <csisDustin> what vpn you use?
#193 [02:27] <Dinowzzo> proton but you need to turn that off
#194 [02:27] <csisDustin> i thought proton vpn was just for android users..
#195 [02:28] <Sans> i dont have any vpn's
#196 [02:28] <Dinowzzo> no also Mac and windows
#197 [02:28] <Greymagic27> Sans, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#198 [02:28] <Greymagic27> ??> Sans tools/hjt
#199 [02:28] <Absol> Sans: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#200 [02:28] <Absol> Sans: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#201 [02:28] <Greymagic27> Dinowzzo, Follow those steps as well :D
#202 [02:28] * Dinowzzo [webchat@178.197.232.214] has quit. (Quit: webchat.esper.net)
#203 [02:28] <csisDustin> yah, run hijackthis, that sounds safe..
#204 [02:29] <Sans> hijack this does not sound fun
#205 [02:29] <Greymagic27> Sans, Read what I sent before the steps
#206 [02:29] <csisDustin> sorry, sarcasm never runs well in chat
#207 [02:29] <Sans> i know
#208 [02:29] <Greymagic27> It's a safe tool, it even has its own wiki page. If you're unsure feel free to have a google
#209 [02:30] <csisDustin> I'm pretty sure you can get your stats without downloading any 3rd party programs
#210 [02:30] <Sans> i might look into it a bit before trying because its hard to trust people i literally just met online
#211 [02:30] * Xan [webchat@cpe-101-182-176-82.vb04.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#212 [02:31] <Greymagic27> Sans, I understand, but your issue is most likely caused by incompatable software on your PC. If you're unsure about hijackthis we have another tool which will do the same but will take a while longer
#213 [02:32] <Sans> ok
#214 [02:32] <Sans> and just to make sure, you know this is a problem with the website?
#215 [02:32] <Sans> not the launcher
#216 [02:32] <csisDustin> wow, incompatible software stopping a login? that's some maleware
#217 [02:33] <csisDustin> you can always boot to safemode, turn on net and try it
#218 [02:33] <Greymagic27> Sans, Mhm. I saw your post above. If this is what I think it is then it's known to cause your issue
#219 [02:33] <csisDustin> what do you think it is?
#220 [02:33] <Greymagic27> csisDustin, MCLeaks
#221 [02:34] <csisDustin> hahahah.. really?
#222 [02:34] <Greymagic27> Mhm
#223 [02:34] <Greymagic27> Sans, If you're still unsure, we can either use the other tool I mentioned or we can manually check if it's MCLeaks causing your issue
#224 [02:39] <Greymagic27> I've got to go for around 2 minutes, hold on
#225 [02:42] <Greymagic27> I'm back, sorry about that
#226 [02:43] <csisDustin> ok, this has been no help, tty never
#227 [02:43] * csisDustin [webchat@d66-222-226-14.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#228 [02:45] * Alec [webchat@host31-50-14-185.range31-50.btcentralplus.com] has joined #minecrafthelp
#229 [02:45] <Alec> Hey
#230 [02:45] <Greymagic27> Alec, Hey. What's the issue?
#231 [02:46] <Alec> I go into spectator mode on my friends server and the mobs glitch about and the chunks wont load
#232 [02:46] <Alec> I cant move aswell
#233 [02:46] <Greymagic27> Alec, Could you provide a screenshot?
#234 [02:46] <Greymagic27> ??> Alec imgur
#235 [02:46] <Absol> Alec: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#236 [02:47] <Sans> wait wait wait wait
#237 [02:47] <Sans> MCleaks?
#238 [02:47] <Sans> i have that
#239 [02:47] <Greymagic27> ??> Sans info/mcleaks
#240 [02:48] <Absol> Sans: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#241 [02:48] <Absol> Sans: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#242 [02:48] <Greymagic27> ??> Sans win/hosts/edit
#243 [02:48] <Absol> Sans: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#244 [02:48] <Absol> Sans: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#245 [02:49] <Sans> comprised? yikes
#246 [02:49] <Alec> https://imgur.com/92Qfmar
#247 [02:49] <Sans> do you mean my mojang password?
#248 [02:49] <Greymagic27> Alec, Does this happen in any other gamemode?
#249 [02:49] <Greymagic27> Sans, Yea. Your minecraft password
#250 [02:50] <Greymagic27> Make sure to change it as you've given it away to other users using the tool
#251 [02:50] <Sans> unlucky
#252 [02:51] <Alec> I haven't tried it in another gamemode as we are playing hard mode and I don't even know how to get into spectator mode in any other gamemoe
#253 [02:51] <Greymagic27> Alec, Are you oped in the server? (do you have cheats)
#254 [02:51] <Alec> No I do not
#255 [02:51] <Sans> how do i remove all the entries and the tool and all that?
#256 [02:52] <Greymagic27> ??> Sans win/hosts/edit
#257 [02:52] <Absol> Sans: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#258 [02:52] <Absol> Sans: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#259 [02:52] <Greymagic27> Remove everything containing the word 'mojang'
#260 [02:52] <Sans> ok
#261 [02:52] <Greymagic27> Alec, Could you ask the owner to change your gamemodes so we can determine if it's just an issue with spectator?
#262 [02:52] <Alec> The owner is offline right now as it is early in the morning for me
#263 [02:53] <Alec> I'll try later
#264 [02:53] <Sans> every line with mojang?
#265 [02:53] <Greymagic27> Sans, Yes please
#266 [02:53] <Sans> there is only 2 lines
#267 [02:53] <Sans> is that normal?
#268 [02:54] <Greymagic27> Alec, Ask the owner if /Gamerule spectatorsGenerateChunks is on
#269 [02:54] <Sans> they both have mojang in it btw
#270 [02:54] <Greymagic27> Sans, It's normal when mcleaks has invaded your host file
#271 [02:54] <Sans> ok
#272 [02:54] <Alec> Will do
#273 [02:54] <Greymagic27> Alec, Bug report for reference: https://bugs.mojang.com/browse/MC-138053
#274 [02:54] <Sans> so delete both and save?
#275 [02:54] <Greymagic27> Sans, Yes please. Make sure you save it in the same place
#276 [02:55] <Sans> is ctrl + s fine?
#277 [02:55] <Alec> Thanks Greymagic27
#278 [02:55] <Sans> or do i save as?
#279 [02:55] <Greymagic27> Sans, CTRL+S is fine
#280 [02:55] <Greymagic27> Alec, No problem. Good luck!
#281 [02:55] <Sans> ez
#282 [02:56] <Sans> now change my password?
#283 [02:56] <Greymagic27> Sans, Make sure to change your password as you've given it away to other people using the tool, in turn giving them the information to log into your account.
#284 [02:59] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#285 [03:01] <Sans> omg
#286 [03:01] <Sans> that is godly
#287 [03:01] <Greymagic27> Sans, That sounds like it worked
#288 [03:01] <Sans> i logged in
#289 [03:01] <Greymagic27> Make sure not to use the tool again as it can get your account suspended
#290 [03:20] * Sans [webchat@cpe-124-184-104-25.qb02.qld.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#291 [03:47] * Hunt_ [webchat@FZ-EQXSY4-BDR02.nsw.iptransit.com.au] has joined #minecrafthelp
#292 [03:49] <Hunt_> I can’t install mods from forge because I don’t have javase binary instald because it costs me money how can i get it for free.
#293 [03:49] <Greymagic27> Hunt_, Hey. Java is completely free! Do you have a 64 bit OS or 32 bit?
#294 [03:50] * Hunt_ [webchat@FZ-EQXSY4-BDR02.nsw.iptransit.com.au] has quit. (Client Quit)
#295 [04:08] * racc [webchat@88-119-127-92.static.zebra.lt] has joined #minecrafthelp
#296 [04:08] <racc> Hi! I need help with my Minecraft Launcher. I was here last night aswell.
#297 [04:09] <Greymagic27> racc, Hey. What's the issue?
#298 [04:09] <racc> Whenever i open it, it becomes white and i cant do anything with it.
#299 [04:10] <Greymagic27> racc, Let's make sure this isn't caused by malware. Follow the steps for a basic malware scan which Absol will send below:
#300 [04:10] <Greymagic27> ??> racc av/adwcleaner
#301 [04:10] <Absol> racc: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#302 [04:10] <Absol> racc: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#303 [04:10] <racc> Alright, thank you.
#304 [04:22] * Rory [webchat@5ec2d65a.skybroadband.com] has joined #minecrafthelp
#305 [04:22] <Rory> My Minecraft is not working pls help
#306 [04:23] <Rory> whenever I try to create a world it crashes
#307 [04:23] <Rory> and when I join a friends server it has serious lag when I move dropping from 60fps to15fps
#308 [04:24] <Rory> i have tried lowering settings, allocating more ram and redownloading
#309 [04:31] <Rory> I will check back in an hour?
#310 [04:32] * The_Guy [webchat@116-224-58-66.static.gci.net] has joined #minecrafthelp
#311 [04:34] <Rory> hello/
#312 [04:34] <Rory> i am here
#313 [04:34] <Rory> do you want my specs?
#314 [04:35] * racc [webchat@88-119-127-92.static.zebra.lt] has joined #minecrafthelp
#315 [04:35] <racc> Hello! I was here before?
#316 [04:35] <Rory> No we havnt spoken before
#317 [04:35] <racc> Oh, okay. Well i need help with my Minecraft Launcher.
#318 [04:36] <The_Guy> #minecrafthelp so my account was hacked a while back and I managed to get contact with Mojang to get it back, yet the guy who had hacked it redeemed my Microsoft code so I cant download the Microsoft version anymore the username on my account is xSteqdy and the name was changed this year sometime in may so he is still active how do I fix this
#319 [04:36] <Rory> Wait so you can't help me? :)
#320 [04:36] <racc> I'm not an operator
#321 [04:37] <racc> :D
#322 [04:37] <Greymagic27> ??> The_Guy account/send-email
#323 [04:37] <Absol> The_Guy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#324 [04:37] <Rory> oh okay
#325 [04:37] <Absol> The_Guy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#326 [04:37] <Greymagic27> racc, Hey. Try minecraft now
#327 [04:37] <Greymagic27> ??> Rory launcher/log-txt
#328 [04:37] <Absol> Rory: We need to see your full launcher log, which is created in the game directory.
#329 [04:37] <Absol> Rory: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#330 [04:37] <racc> It still doesn't work.
#331 [04:37] <Rory> ok hold on
#332 [04:39] <racc> And im not sure what to do
#333 [04:39] <Greymagic27> ??> racc launcher/log-txt
#334 [04:39] <Absol> racc: We need to see your full launcher log, which is created in the game directory.
#335 [04:39] <Absol> racc: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#336 [04:39] <Rory> Okay i have pasted it
#337 [04:40] <Rory> Did you get it?
#338 [04:40] <Greymagic27> Rory, You need to send the URL here
#339 [04:40] <Rory> https://paste.ubuntu.com/p/pWyJG7k9kH/
#340 [04:41] <racc> I can't do anything with my Minecraft Launcher since its only white.
#341 [04:41] <racc> I can't see or do anything with it.
#342 [04:41] <Greymagic27> racc, _hjtwx
#343 [04:41] <Greymagic27> racc, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#344 [04:41] <Greymagic27> ??> racc tools/hjt
#345 [04:41] <Absol> racc: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#346 [04:41] <Absol> racc: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#347 [04:42] <Greymagic27> Rory, You said the game crashed? Could you cause the crash then send the launcher.log file?
#348 [04:42] <Rory> yes okay hold on
#349 [04:46] <Rory> https://paste.ubuntu.com/p/ybZs8XDQmf/
#350 [04:47] <Rory> There sorry took a while its a lot longer
#351 [04:47] <Greymagic27> Rory, No problem. Hang on a second
#352 [04:47] <Greymagic27> See this: http://hopper.minecraft.net/help/exit-code/code-1073741819/
#353 [04:48] <racc> https://paste.ubuntu.com/p/G883Ywn2rK/
#354 [04:48] <Greymagic27> racc, Disable the discord overlay
#355 [04:50] <racc> https://paste.ubuntu.com/p/Y7MfkW8XSV/
#356 [04:50] <racc> now?
#357 [04:51] <Greymagic27> racc, Once you've disabled the overlay, try minecraft
#358 [04:51] <Rory> I downloaded 64 OS java and it still crashed
#359 [04:52] <Greymagic27> Rory, The java downloads on that page are out of date. Download the 64 bit offline version from here: https://www.java.com/en/download/manual.jsp
#360 [04:52] <Rory> also i don't know if i have D3D gear installed
#361 [04:52] <Greymagic27> Once that's done, go in control panel and uninstall the old java versions, then restart your PC
#362 [04:53] <racc> It still doesn't work.
#363 [04:53] <Rory> do i download windows online or offline?
#364 [04:53] <Greymagic27> Rory, Offline 64 bit
#365 [04:53] <Rory> k
#366 [04:53] <Greymagic27> racc, https://bugs.mojang.com/browse/MCL-5511
#367 [04:55] * The_Guy [webchat@116-224-58-66.static.gci.net] has quit. (Quit: webchat.esper.net)
#368 [04:55] <Rory> How do i delete old java versions from control panel?
#369 [04:56] <racc> It works now! Thank you so much!!
#370 [04:58] <Rory> also if i restart my pc will i lose connection to the chat?
#371 [05:03] * Rory [webchat@5ec2d65a.skybroadband.com] has quit. (Quit: webchat.esper.net)
#372 [05:10] * Lord_of_Life [~Lord@77.28.173.38] has quit. (Ping timeout: 190 seconds)
#373 [05:12] * levix2x [webchat@8d6909a8.ftth.concepts.nl] has joined #minecrafthelp
#374 [05:12] <levix2x> hi
#375 [05:12] <levix2x> i bought my account 6 years ago
#376 [05:13] <levix2x> but i remember 1 of my emails, but not my password.
#377 [05:14] * levix2x [webchat@8d6909a8.ftth.concepts.nl] has quit. (Client Quit)
#378 [05:14] * levix2x [webchat@8d6909a8.ftth.concepts.nl] has joined #minecrafthelp
#379 [05:14] <levix2x> Help me
#380 [05:14] <levix2x> pls
#381 [05:17] * Lord_of_Life [~Lord@77.28.162.164] has joined #minecrafthelp
#382 [05:19] * levix2x [webchat@8d6909a8.ftth.concepts.nl] has quit. (Quit: webchat.esper.net)
#383 [05:27] * ben [webchat@cpc69047-oxfd25-2-0-cust40.4-3.cable.virginm.net] has joined #minecrafthelp
#384 [05:27] * ben is now known as Guest56124
#385 [05:29] <Guest56124> I had an account that I brought about 6 years ago that I haven't used in few years, I know the email address, but I cannot remember the username or password to it.
#386 [05:29] <Greymagic27> ??> Guest56124 account/send-email
#387 [05:29] <Absol> Guest56124: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#388 [05:29] <Absol> Guest56124: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#389 [05:32] * Guest56124 [webchat@cpc69047-oxfd25-2-0-cust40.4-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#390 [05:44] * AlmostCornetto [webchat@cpc80191-blbn11-2-0-cust153.10-1.cable.virginm.net] has joined #minecrafthelp
#391 [05:45] <AlmostCornetto> My Minecraft freezes before it even loads to the main menu
#392 [05:45] <Greymagic27> AlmostCornetto, Hey. This issue is usually caused by malware on your PC. Follow the steps sent by Absol below to run a basic malware scan:
#393 [05:45] * Luke [webchat@host86-175-135-110.range86-175.btcentralplus.com] has joined #minecrafthelp
#394 [05:45] <Greymagic27> ??> AlmostCornetto av/adwcleaner
#395 [05:45] <Absol> AlmostCornetto: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#396 [05:45] <Absol> AlmostCornetto: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#397 [05:46] * Sillz [webchat@customer.245.206.204.livas.lv] has joined #minecrafthelp
#398 [05:47] <Luke> Hi. I'm unable to login to my account, it just says invalid email or password. I haven't played minecraft in about 6 years, but the password and email im entering is definitely correct
#399 [05:47] <Greymagic27> Luke, Hey. Let's confirm that nothing on your PC is blocking you from logging in. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#400 [05:47] <Greymagic27> ??> Luke tools/hjt
#401 [05:47] <Absol> Luke: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#402 [05:47] <Absol> Luke: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#403 [05:47] <Sillz> Hello i cant install the newest version of Minecraft and it says Game files are missing.
#404 [05:48] <Greymagic27> Sillz, Hey. What's the exact error message?
#405 [05:48] <Sillz> Game files are missing
#406 [05:48] <Luke> Ok thanks give me a few mins
#407 [05:48] <Greymagic27> Sillz, Could you provide a screenshot of the error it's giving you?
#408 [05:48] <Greymagic27> ??> Sillz imgur
#409 [05:48] <Absol> Sillz: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#410 [05:48] <Sillz> ok
#411 [05:49] * AlmostCornetto [webchat@cpc80191-blbn11-2-0-cust153.10-1.cable.virginm.net] has quit. (Client Quit)
#412 [05:54] <Luke> https://paste.ubuntu.com/p/HyvBxF84tm/
#413 [05:55] <Greymagic27> Luke, Good news. Nothing on your PC is blocking you from logging in
#414 [05:55] <Greymagic27> You'll need to email mojang and ask them to change your login details
#415 [05:55] <Greymagic27> ??> Luke account/send-email
#416 [05:55] <Absol> Luke: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#417 [05:55] <Absol> Luke: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#418 [05:56] <Luke> Lol I have no idea what my Transaction ID is, I can't even remember when I bought the game it was that long ago
#419 [05:56] <Luke> I'm guessing it was around 1.3 I bought it
#420 [05:56] <Greymagic27> Luke, See if this helps:
#421 [05:56] <Greymagic27> ??> Luke account/trans-id
#422 [05:56] <Absol> Luke: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#423 [05:57] <Luke> Would that email address be the one I use to sign in?
#424 [05:57] <Greymagic27> Luke, When emailing them, yes
#425 [05:58] <Sillz> https://imgur.com/a/ZwVQ3Cd here sorry its in a different language
#426 [05:58] <Greymagic27> Sillz, Let's start with a reinstall of minecraft:
#427 [05:58] <Greymagic27> ??> Sillz win/reinst
#428 [05:58] <Absol> Sillz: You may need to reinstall the locally installed files that Minecraft puts into place.
#429 [05:58] <Absol> Sillz: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#430 [05:58] <Luke> What I don't get is why I'm not recieving the email for a passsword reset
#431 [05:59] <Greymagic27> Luke, It's a known issue. When you email mojang they may be able to help you with that
#432 [06:00] <Luke> Ah ok, sucks that they're a month behind on emails though...
#433 [06:01] <Sillz> ok deleting
#434 [06:02] <Luke> One more question
#435 [06:02] <Luke> If someone has hacked my minecraft account, would it be possible to change the email address without having access to my emails?
#436 [06:02] <Greymagic27> Luke, Mojang will be able to change the email that your account is linked to
#437 [06:07] <Sillz> it now says that i have no connection but i have internet
#438 [06:07] <Luke> Yes but is it possible for someone else to to change that email if they hacked my account?
#439 [06:08] <Sillz> hello?
#440 [06:11] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has quit. (Ping timeout: 189 seconds)
#441 [06:12] * Luke [webchat@host86-175-135-110.range86-175.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#442 [06:15] <Sillz> i cant login
#443 [06:17] * Deide [webchat@static.kpn.net] has joined #minecrafthelp
#444 [06:17] * Deide is now known as Guest42361
#445 [06:17] * Guest42361 [webchat@static.kpn.net] has quit. (Client Quit)
#446 [06:18] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#447 [06:19] * Sillz [webchat@customer.245.206.204.livas.lv] has joined #minecrafthelp
#448 [06:19] <Sillz> hi
#449 [06:20] <Sillz> im back
#450 [06:20] * Deidedede [webchat@static.kpn.net] has joined #minecrafthelp
#451 [06:21] <Deidedede> hi, i had a question regarding my minecraft payment, i paid it using ideal but i cant seem to find a skrill transcript anywhere, is it possible i paid through multi safe pay?
#452 [07:04] * Treqq [webchat@83-82-215-71.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#453 [07:04] <Treqq> Hello i have a problem with Purchasing minecraft
#454 [07:05] <Treqq> I just bought a minecraft from minecraft.net
#455 [07:05] <Treqq> and my status is still unknown
#456 [07:05] <Treqq> How long I have to wait untill it will be positive?
#457 [07:06] * Kyle [webchat@cpc116110-tilb12-2-0-cust230.20-1.cable.virginm.net] has joined #minecrafthelp
#458 [07:07] * Treqq [webchat@83-82-215-71.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#459 [07:07] <Kyle> Can you please add in your next update to Minecraft Pocket Edition when you lite a tree with a flint and steel it burns in like seconds and also can add more stuff like colourful blocks and different coloured redstone lamps and can you please add lightbulbs that flash blue and normal ones aswell please do these as soon as possible because I really
#460 [07:07] <Kyle> really want them I’m not trying to sound like I’m begging for it I just really really want them
#461 [07:07] <Kyle> Hi
#462 [07:07] <Kyle> Can you please add in your next update to Minecraft Pocket Edition when you lite a tree with a flint and steel it burns in like seconds and also can add more stuff like colourful blocks and different coloured redstone lamps and can you please add lightbulbs that flash blue and normal ones aswell please do these as soon as possible because I really
#463 [07:07] <Kyle> really want them I’m not trying to sound like I’m begging for it I just really really want them
#464 [07:07] <Kyle> Can you please add in your next update to Minecraft Pocket Edition when you lite a tree with a flint and steel it burns in like seconds and also can add more stuff like colourful blocks and different coloured redstone lamps and can you please add lightbulbs that flash blue and normal ones aswell please do these as soon as possible because I really
#465 [07:07] <Kyle> really want them I’m not trying to sound like I’m begging for it I just really really want them
#466 [07:08] <Kyle> Can you please add in your next update to Minecraft Pocket Edition when you lite a tree with a flint and steel it burns in like seconds and also can add more stuff like colourful blocks and different coloured redstone lamps and can you please add lightbulbs that flash blue and normal ones aswell please do these as soon as possible because I really
#467 [07:08] <Kyle> really want them I’m not trying to sound like I’m begging for it I just really really want them
#468 [07:08] <Kyle> Can you please add in your next update to Minecraft Pocket Edition when you lite a tree with a flint and steel it burns in like seconds and also can add more stuff like colourful blocks and different coloured redstone lamps and can you please add lightbulbs that flash blue and normal ones aswell please do these as soon as possible because I really
#469 [07:08] <Kyle> really want them I’m not trying to sound like I’m begging for it I just really really want them
#470 [07:08] <Kyle> Can you please add in your next update to Minecraft Pocket Edition when you lite a tree with a flint and steel it burns in like seconds and also can add more stuff like colourful blocks and different coloured redstone lamps and can you please add lightbulbs that flash blue and normal ones aswell please do these as soon as possible because I really
#471 [07:08] <Kyle> really want them I’m not trying to sound like I’m begging for it I just really really want them
#472 [07:09] * Kyle [webchat@cpc116110-tilb12-2-0-cust230.20-1.cable.virginm.net] has quit. (Client Quit)
#473 [07:15] * Vuleee [webchat@cable-89-216-129-205.dynamic.sbb.rs] has joined #minecrafthelp
#474 [07:15] <Vuleee> hello
#475 [07:16] <Vuleee> somebodys here?
#476 [07:16] * Vuleee [webchat@cable-89-216-129-205.dynamic.sbb.rs] has quit. (Client Quit)
#477 [07:19] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#478 [07:19] <MrSwagMan666> Hi
#479 [07:19] <MrSwagMan666> Hello?
#480 [07:20] <MrSwagMan666> I need help
#481 [07:21] * RedMuffler27 [webchat@089-100-044156.ntlworld.ie] has joined #minecrafthelp
#482 [07:22] <MrSwagMan666> I need help please
#483 [07:24] <MrSwagMan666> Hello!!?
#484 [07:24] * Rory [webchat@5ec2d65a.skybroadband.com] has joined #minecrafthelp
#485 [07:25] <Rory> Hello, my Minecraft will not allow me to create worlds (crashes when I try) and when I connect to servers it is extremely laggy
#486 [07:25] <MrSwagMan666> My minecraft keeps 'not responding' when I start it up
#487 [07:30] * Lord_of_Life [~Lord@77.28.162.164] has quit. (Quit: Laa shay'a waqi'un moutlaq bale kouloun moumkine)
#488 [07:32] * RedMuffler27 [webchat@089-100-044156.ntlworld.ie] has quit. (Quit: webchat.esper.net)
#489 [07:33] <MrSwagMan666> Never mind I know how to fix it
#490 [07:33] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#491 [07:33] <Rory> nice for some
#492 [07:34] * Lord_of_Life [~Lord@77.28.162.164] has joined #minecrafthelp
#493 [07:34] * Lord_of_Life [~Lord@77.28.162.164] has quit. (Remote host closed the connection)
#494 [07:35] <Rory> Hello, my Minecraft will not allow me to create worlds (crashes when I try) and when I connect to servers it is extremely laggy
#495 [07:36] * Lord_of_Life [~Lord@77.28.162.164] has joined #minecrafthelp
#496 [07:36] * Zup3rMuff3 [webchat@h-98-128-167-32.NA.cust.bahnhof.se] has joined #minecrafthelp
#497 [07:37] <Zup3rMuff3> Hello! Trying to log in too minecraft Java launcher, it then says server is nog responding. My friends can play, but not me. I cant either login to minecraft.net och mojang.com On mojang i get error code 403. What should i do?
#498 [07:38] <Zup3rMuff3> Request blocked it also says on mojang site
#499 [07:47] * GGBoy [webchat@ool-182cdc87.dyn.optonline.net] has joined #minecrafthelp
#500 [07:47] <Rory> Hello, my Minecraft will not allow me to create worlds (crashes when I try) and when I connect to servers it is extremely laggy
#501 [07:47] * Holovryn [webchat@0125200427.0.fullrate.ninja] has joined #minecrafthelp
#502 [07:47] <GGBoy> Hello, I want to update my server to 1.14.2, but I can't find the file.
#503 [07:48] * Holovryn [webchat@0125200427.0.fullrate.ninja] has quit. (Client Quit)
#504 [07:48] <Rory> I didn't even know there was a 1.14.2
#505 [07:49] * anka [webchat@94.69.77.157] has joined #minecrafthelp
#506 [07:49] <GGBoy> yup, Latest release says 1.14.2
#507 [07:49] <Rory> fair enough
#508 [07:49] <GGBoy> Can anyone help me?
#509 [07:49] <Rory> cant you just change in the launcher?
#510 [07:50] <Rory> you have to wait for a moderator
#511 [07:50] <Rory> or operator idk
#512 [07:50] <GGBoy> I want to update my server, not the gamer
#513 [07:50] <GGBoy> game
#514 [07:50] <Rory> oh right
#515 [07:53] <anka> Hii Got minecraft a while ago and everytime I run the game the mojang loading screen pops up loads 4/5 of the bar and then the game crashes popping up the error "Java SE runtime is not responding" It's not a gpu driver issue I double checked my drivers. Can't play the game rn
#516 [07:54] <Rory> i used to have that problem and it was cos i wasn't running on the right java
#517 [07:54] <Rory> dunno if that helps
#518 [07:54] <GGBoy> Try updating Java
#519 [07:54] <GGBoy> https://www.java.com/en/download/win10.jsp
#520 [07:55] * GGBoy [webchat@ool-182cdc87.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#521 [07:55] <anka> I've tried
#522 [07:55] <anka> Hold on im gonna try again
#523 [07:55] <Rory> we are not operators btw
#524 [07:56] <anka> ik I read the previous messages XD
#525 [07:57] <anka> ok installed it
#526 [07:57] <Rory> try running Minecraft again
#527 [07:58] <anka> still not responding
#528 [07:58] * DERPYFOOBALLER50 [webchat@cpc145490-basl14-2-0-cust87.20-1.cable.virginm.net] has joined #minecrafthelp
#529 [07:58] <DERPYFOOBALLER50> my will not update
#530 [07:58] <DERPYFOOBALLER50> my game will not update
#531 [07:58] <anka> I'll delete mc and any java update I got installed and reinstall
#532 [07:58] <Rory> wish i could help anka sorry
#533 [07:58] <Rory> yh try that
#534 [07:58] <anka> np np
#535 [07:59] * EnderGamer_2005 [webchat@ipservice-092-210-075-232.092.210.pools.vodafone-ip.de] has joined #minecrafthelp
#536 [07:59] <DERPYFOOBALLER50> my game wont update
#537 [07:59] <EnderGamer_2005> I got the problem that i cant even Start the game anymore...
#538 [07:59] <DERPYFOOBALLER50> mine doesnt update
#539 [08:00] <Rory> Hello, my Minecraft will not allow me to create worlds (crashes when I try) and when I connect to servers it is extremely laggy
#540 [08:00] <Rory> 1 user has joined
#541 [08:00] * DERPYFOOBALLER50 [webchat@cpc145490-basl14-2-0-cust87.20-1.cable.virginm.net] has quit. (Client Quit)
#542 [08:02] <EnderGamer_2005> everytime i try to start it it Crashes or sayes The native files could not be extracted
#543 [08:03] <EnderGamer_2005> i tryed starting it again now it sayes A temporary folder could not be created.
#544 [08:25] * skraa3 [webchat@user-5-173-145-173.play-internet.pl] has joined #minecrafthelp
#545 [08:26] <skraa3> hello
#546 [08:26] <skraa3> help me someone because I got banned for anything on the hip-hop and I did not have cheats
#547 [08:28] <skraa3> I got a ban on the hypixel for nothing
#548 [08:28] <GreyVulpine> There's nothing we can do about that here skraa3. We don't have any admins for Hypixel here
#549 [08:29] <skraa3> rly??
#550 [08:29] <anka> Update: Re-installing mc and java did not fix the game crashing on loading screen error
#551 [08:29] <anka> skraa3 Maybe try Hypixels' Forum?
#552 [08:30] <skraa3> I came on the bedwars, I was building up for diaxy, I wanted to buy a prosta for buy and buy
#553 [08:31] <anka> skraa3 Here's the link to the Ban Appeal page https://support.hypixel.net/article/65-how-to-appeal-if-you-have-been-banned-or-muted
#554 [08:31] <skraa3> thank you bye!!
#555 [08:32] * skraa3 [webchat@user-5-173-145-173.play-internet.pl] has quit. (Quit: webchat.esper.net)
#556 [08:33] <EnderGamer_2005> Update: mc Works again finally
#557 [08:50] * skraa3 [webchat@user-5-173-145-173.play-internet.pl] has joined #minecrafthelp
#558 [08:50] <skraa3> hello
#559 [08:50] <Sillz> hello i cant login to my minecraft account because it says no connection to the server
#560 [08:50] <Sillz> but i have internet
#561 [08:50] <skraa3> I have sent a message about an unjust ban to hypixel and I do not have an unban
#562 [08:52] <skraa3> reinstall launcher and reset router
#563 [08:52] <skraa3> or
#564 [08:52] * Slapex [webchat@p3E9EF757.dip0.t-ipconnect.de] has joined #minecrafthelp
#565 [08:53] <skraa3> go to C:\Users\Admin\AppData\Roaming\.minecraft and delete folder liblaries
#566 [08:53] <Slapex> Help
#567 [08:53] <Slapex> The downloaded file could not be saved. jna-4.4.0.jar
#568 [08:54] <skraa3> lol
#569 [08:54] <Slapex> what can i do ?
#570 [08:56] * Sillz [webchat@customer.245.206.204.livas.lv] has quit. (Quit: webchat.esper.net)
#571 [09:03] * Deidedede [webchat@static.kpn.net] has quit. (Quit: webchat.esper.net)
#572 [09:04] * Sillz [webchat@customer.245.206.204.livas.lv] has joined #minecrafthelp
#573 [09:04] <Sillz> hi
#574 [09:04] <Sillz> pls help meee
#575 [09:06] * Rory [webchat@5ec2d65a.skybroadband.com] has quit. (Quit: webchat.esper.net)
#576 [09:06] <Sillz> when i try to log in it says that i "cant connect to the server"
#577 [09:06] * Rory [webchat@5ec2d65a.skybroadband.com] has joined #minecrafthelp
#578 [09:06] <Rory> Hello, my Minecraft will not allow me to create worlds (crashes when I try) and when I connect to servers it is extremely laggy
#579 [09:08] <Sillz> hi when i try to log in it says that i "cant connect to the server"
#580 [09:09] <Sillz> hello?
#581 [09:09] <Rory> you have to wait
#582 [09:09] <Sillz> are there even mods online?
#583 [09:09] <Sillz> oh
#584 [09:09] <Sillz> k
#585 [09:12] <Rory> it takes ages
#586 [09:12] * Slapex [webchat@p3E9EF757.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#587 [09:12] <Rory> we'll be lucky to get one
#588 [09:14] * skraa3 [webchat@user-5-173-145-173.play-internet.pl] has quit. (Quit: webchat.esper.net)
#589 [09:19] <Sillz> hi when i try to log in it says that i "cant connect to the server"
#590 [09:25] * GoCryptic [webchat@ip72-198-25-11.ok.ok.cox.net] has joined #minecrafthelp
#591 [09:26] <GoCryptic> Hey! I am having trouble with my minecraft launcher not responding when trying to get into the game
#592 [09:32] <anka> GoCryptic yup me too buddy
#593 [09:33] <anka> Do you get the "Java SE Binary is not responding" error aswell?
#594 [09:33] <GoCryptic> Thats the one
#595 [09:33] <anka> welp
#596 [09:34] <anka> I've tried to update my graphics cards' drivers i've un-installed and re-installed Java and Minecraft a million times and i'm still having the same error
#597 [09:35] <anka> I sent an email to mojang but they are still replying to April's reports
#598 [09:35] <GoCryptic> I'm pretty sure we literally tried the same steps and ended up here
#599 [09:35] <anka> Yup
#600 [09:36] <anka> It's gonna take forever for them to reply to my email too so I had to find a fix by myself
#601 [09:36] <GoCryptic> Exactly
#602 [09:36] * Celesian [webchat@107-198-43-222.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#603 [09:37] <anka> no one knows anything about it here except maybe for a mod but they don't seem to log in too often
#604 [09:38] <Sillz> hi when i try to log in it says that i "cant connect to the server"
#605 [09:38] * Celesian [webchat@107-198-43-222.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#606 [09:51] * Rory [webchat@5ec2d65a.skybroadband.com] has quit. (Quit: webchat.esper.net)
#607 [09:52] * Please_help [webchat@cpe-184-153-111-169.nyc.res.rr.com] has joined #minecrafthelp
#608 [09:53] * GoCryptic [webchat@ip72-198-25-11.ok.ok.cox.net] has joined #minecrafthelp
#609 [09:55] <Please_help> Hello. I have a question. If you deactivate your mojang account, then do you need your tracking ID in order to reactivate? Or are there different ways I can verify that I own the account and reactivate it? Thanks :)
#610 [09:56] * Please_help [webchat@cpe-184-153-111-169.nyc.res.rr.com] has quit. (Client Quit)
#611 [10:00] * mrbearblue [webchat@pool-71-127-238-75.nwrknj.east.verizon.net] has joined #minecrafthelp
#612 [10:00] <mrbearblue> so im trying to play realms
#613 [10:00] <mrbearblue> and it says
#614 [10:01] * Rory [webchat@5ec2d65a.skybroadband.com] has joined #minecrafthelp
#615 [10:01] <Rory> Hello, my Minecraft will not allow me to create worlds (crashes when I try) and when I connect to servers it is extremely laggy
#616 [10:02] <mrbearblue> "Mojang implements certain procedures to help protect children and their privacy including complying with the Children's Online Privacy Protection Act (COPPA) and General Data Regulation (GDPR). You may need to obtain parental consent before accessing your Realms account. If you have an older Minecraft account (you log in with your username), you n
#617 [10:02] <mrbearblue> eed to migrate the account to a Mojang account in order to access Realms."
#618 [10:03] <mrbearblue> so I go to update my account with the button and it says it updated it
#619 [10:03] <mrbearblue> but I go to play realms and it still doesn't work gives the same screen
#620 [10:03] <mrbearblue> what confuses me even more is my birth date is 2/27/1998 so im not even registered as 13
#621 [10:04] <Andrio> mrbearblue, what's your profile name?
#622 [10:04] <mrbearblue> mrbearblue
#623 [10:04] <Andrio> ??> Rory launcher/crash-log
#624 [10:04] <Absol> Rory: We need to see your crash log, which is created after a crash.
#625 [10:04] <Absol> Rory: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#626 [10:04] <Andrio> !ns mrbearblue
#627 [10:04] <Absol> Andrio: mrbearblue - UUID: d6e5fe564e644753ae60ec7b68d82b0f - PAID - MOJANG
#628 [10:04] <Absol> Andrio: Name history too long for display: https://namemc.com/profile/d6e5fe564e644753ae60ec7b68d82b0f
#629 [10:04] <Rory> okay
#630 [10:04] <Andrio> mrbearblue, when did you migrate?
#631 [10:05] * Michael [webchat@68-204-84-46.res.bhn.net] has joined #minecrafthelp
#632 [10:05] <mrbearblue> idk the exact date but it would be around 4/23/2015
#633 [10:05] <Michael> Hello :D
#634 [10:06] * Michael is now known as Guest85151
#635 [10:06] <mrbearblue> I only migrated to change my name so it would be around 4/23/2015 cus that's my first name change
#636 [10:06] * Sillz [webchat@customer.245.206.204.livas.lv] has quit. (Quit: webchat.esper.net)
#637 [10:06] <Rory> https://paste.ubuntu.com/p/x742kRjV7N/
#638 [10:06] <Rory> here it is
#639 [10:07] <Rory> did you get it?
#640 [10:07] <Guest85151> Hey guys... my mojang account shows my windows 10 edition already redeemed... which i never did and its not on my windows account. How common of a problem is this?
#641 [10:09] <Andrio> ??> Rory info/vars
#642 [10:09] <Absol> Rory: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#643 [10:09] <Rory> okay
#644 [10:09] <Andrio> Guest85151, are you sure you're using the right Microsoft account?
#645 [10:10] <Guest85151> Yea I only have one and I checked other email accounts. Also my profile name under "https://account.mojang.com/me" has been changed to "ATA_06" so im guessing I was hacked :(
#646 [10:10] <GoCryptic> So I am trying to play minecraft on my PC and I just installed the launcher and it crashes when i start it up
#647 [10:11] <Andrio> Ah, ouch
#648 [10:11] <Andrio> ??> GoCryptic launcher/crash-log
#649 [10:11] <Absol> GoCryptic: We need to see your crash log, which is created after a crash.
#650 [10:11] <Absol> GoCryptic: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#651 [10:12] * Rory [webchat@5ec2d65a.skybroadband.com] has quit. (Quit: webchat.esper.net)
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#654 [10:14] <mrbearblue> im gonna guess my issue has something to do with 1.14.2 cus I was fine yesterday
#655 [10:17] <GoCryptic> Honestly no clue where to find the crash log
#656 [10:17] <GoCryptic> Haven't played pc minecraft in ages
#657 [10:22] * Max9 [webchat@136.53.63.139] has joined #minecrafthelp
#658 [10:23] <mrbearblue> well I didn't get much help but that's ok I figured out the issue... wrong account loaded lol
#659 [10:23] * mrbearblue [webchat@pool-71-127-238-75.nwrknj.east.verizon.net] has quit. (Quit: webchat.esper.net)
#660 [10:23] <Max9> I am trying to access my mojang account but i cant remember my security questions from years ago and when i reset them one of the things i have to fill out to reset my unknown security question is answering the security question i asked for in the first place
#661 [10:24] * thoolihan [~thoolihan@cpe-173-88-146-249.neo.res.rr.com] has quit. (Ping timeout: 183 seconds)
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#663 [10:27] * redbull323 [webchat@ip1516.frb300.cust.comxnet.dk] has joined #minecrafthelp
#664 [10:28] <redbull323> i want a refund
#665 [10:29] <redbull323> hello?
#666 [10:29] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#667 [10:31] * redbull323 [webchat@ip1516.frb300.cust.comxnet.dk] has quit. (Client Quit)
#668 [10:32] <GoCryptic> not sure if my crash log i sent was recieved
#669 [10:33] * Shane [webchat@ool-2f10eba3.dyn.optonline.net] has joined #minecrafthelp
#670 [10:34] <Shane> try and join my friends world but when ever I try it says unable to connect to world
#671 [10:35] <Shane> how can I fix this
#672 [10:35] * Skrubbet [webchat@81-228-58-193-no232.tbcn.telia.com] has joined #minecrafthelp
#673 [10:35] <Skrubbet> hello
#674 [10:36] <Shane> hi
#675 [10:36] <Skrubbet> I have a problem
#676 [10:36] <Shane> I need help
#677 [10:36] <Skrubbet> what
#678 [10:36] <Skrubbet> are u here to help me ?
#679 [10:36] <GoCryptic> read the top chief
#680 [10:36] <Skrubbet> ohh
#681 [10:37] <anka> GoCryptic did you send the crash report?
#682 [10:37] <Shane> so I can't join my friends world every time I try it says unable to connect to world idky
#683 [10:37] <GoCryptic> I'm pretty sure I did
#684 [10:37] <GoCryptic> I am able to get to further in on 1.14.1
#685 [10:38] <anka> ya me too but when I join a server or create a world it crashes
#686 [10:38] * Shane [webchat@ool-2f10eba3.dyn.optonline.net] has quit. (Client Quit)
#687 [10:38] * Skrubbet [webchat@81-228-58-193-no232.tbcn.telia.com] has quit. (Client Quit)
#688 [10:41] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#689 [10:42] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#690 [10:42] <Greymagic27> GoCryptic, Hey. Did you put your crash log onto paste.ubuntu.com?
#691 [10:42] * thoolihan [~thoolihan@cpe-173-88-146-249.neo.res.rr.com] has joined #minecrafthelp
#692 [10:43] <Greymagic27> ??> anka launcher/log
#693 [10:43] <Absol> anka: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#694 [10:43] <GoCryptic> I did
#695 [10:43] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#696 [10:43] <Greymagic27> GoCryptic, Can you send the link here?
#697 [10:44] <GoCryptic> https://paste.ubuntu.com/p/7vyQXVzsYy/
#698 [10:44] <Greymagic27> ??> GoCryptic av/adwcleaner
#699 [10:44] <Absol> GoCryptic: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#700 [10:44] <Absol> GoCryptic: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#701 [10:47] * GoCryptic [webchat@ip72-198-25-11.ok.ok.cox.net] has joined #minecrafthelp
#702 [10:47] <GoCryptic> ok i ran the malware scanner and restarted my PC
#703 [10:48] <Greymagic27> GoCryptic, Great. Try minecraft now
#704 [10:49] <GoCryptic> Looks like that did the trick
#705 [10:49] <GoCryptic> Appreciate the help!
#706 [10:50] <Greymagic27> GoCryptic, No problem! Enjoy playing :D
#707 [10:51] <GoCryptic> might wanna tell anka the same thing they were having the same issue as me
#708 [10:51] <Greymagic27> GoCryptic, I've already pinged them to send a launcher log :)
#709 [10:52] * MrRuspberry [webchat@94.76.81.44.freenet.com.ua] has joined #minecrafthelp
#710 [10:53] * GoCryptic [webchat@ip72-198-25-11.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#711 [10:53] <MrRuspberry> So, hi. I am writing to find out how can I get an official 1.7 version of Minecraft
#712 [10:53] <MrRuspberry> Any clues?
#713 [10:54] <Greymagic27> MrRuspberry, Hey. You can easily switch to 1.7 via the official launcher:
#714 [10:54] <Greymagic27> ??> MrRuspberry launcher/change-version
#715 [10:54] <Absol> MrRuspberry: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#716 [10:54] * Joe [webchat@104.194.24.209] has joined #minecrafthelp
#717 [10:54] * Joe [webchat@104.194.24.209] has quit. (Network ban)
#718 [10:55] <MrRuspberry> Thanks guys! Have a nice day!
#719 [10:55] * MrRuspberry [webchat@94.76.81.44.freenet.com.ua] has quit. (Client Quit)
#720 [11:05] * anka [webchat@94.69.77.157] has quit. (Quit: webchat.esper.net)
#721 [11:05] * Bepis [webchat@s55949329.adsl.online.nl] has joined #minecrafthelp
#722 [11:05] <Bepis> Hello
#723 [11:06] * Bepis [webchat@s55949329.adsl.online.nl] has quit. (Client Quit)
#724 [11:07] * Seth_Brewer [webchat@c-98-216-88-244.hsd1.ct.comcast.net] has joined #minecrafthelp
#725 [11:10] <Seth_Brewer> Hello I am trying to get my Minecraft to start but I am having trouble I am not very smart when it comes to all this stuff so I need simple answers or ways to fix the problem.
#726 [11:10] <Greymagic27> Seth_Brewer, Hey. What happens when you try to start it?
#727 [11:11] * Lily2 [webchat@51.52.94.150] has joined #minecrafthelp
#728 [11:11] * ikram8 [webchat@136.61.3.226] has joined #minecrafthelp
#729 [11:11] <Lily2> I need help
#730 [11:11] <Seth_Brewer> It gives me a message saying something like game crashed while initializing
#731 [11:12] <ikram8> My minecraft doesn't load when I'm on the Mojang screen
#732 [11:12] <Greymagic27> Lily2, Hey. What's the issue?
#733 [11:12] <Greymagic27> Seth_Brewer, Let's take a look at the crash report:
#734 [11:12] <Greymagic27> ??> Seth_Brewer launcher/log
#735 [11:12] <Absol> Seth_Brewer: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#736 [11:12] <Greymagic27> ??> ikram8 av/adwcleaner
#737 [11:12] <Absol> ikram8: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#738 [11:12] <Absol> ikram8: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#739 [11:12] <Lily2> It says for me cannot download and its a bit sketchy that it wants me to undownload my antivirus
#740 [11:12] * usa4 [webchat@128-74-112-38.broadband.corbina.ru] has joined #minecrafthelp
#741 [11:12] <Greymagic27> Lily2, What AV are you using?
#742 [11:12] <Lily2> byte thingy aha hold on lemme check
#743 [11:12] * usa4 [webchat@128-74-112-38.broadband.corbina.ru] has quit. (Client Quit)
#744 [11:13] <Lily2> bytefence
#745 [11:13] <Greymagic27> ??> Lily2 av/bytefence
#746 [11:13] <Absol> Lily2: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#747 [11:13] <Lily2> yes greymagic
#748 [11:14] <Lily2> but that's a lil sketchy I have undownload it
#749 [11:14] <Greymagic27> Lily2, Bytefence blocks minecrafts downloads and updates
#750 [11:14] <Greymagic27> If you can't find it using the uninstall steps on the bug report, use this tool:
#751 [11:14] <Greymagic27> ??> Lily2 av/adwcleaner
#752 [11:14] <Lily2> any free AV that can be trusted then
#753 [11:14] <Absol> Lily2: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#754 [11:14] <Absol> Lily2: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#755 [11:15] * Technic_Diamond [webchat@172-1-52-175.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#756 [11:15] <Technic_Diamond> My minecraft won't respond
#757 [11:15] * Lily2 [webchat@51.52.94.150] has quit. (Client Quit)
#758 [11:15] <Greymagic27> Technic_Diamond, Hey. This is an issue usually caused by malware. Run this tool to do a basic malware scan:
#759 [11:15] <Greymagic27> ??> Technic_Diamond av/adwcleaner
#760 [11:15] <Absol> Technic_Diamond: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#761 [11:15] <Absol> Technic_Diamond: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#762 [11:16] <Technic_Diamond> I just took it in to BestBuy for a malware and my computer is clear
#763 [11:16] <Greymagic27> Technic_Diamond, The AV they used may not detect most things that adwcleaner does
#764 [11:17] <Seth_Brewer> https://paste.ubuntu.com/p/kK6VqMyy6j/
#765 [11:17] <Seth_Brewer> I did the steps
#766 [11:18] <Seth_Brewer> I am not sure what to do now
#767 [11:18] <Seth_Brewer> I copied what the report says when it crashes there
#768 [11:18] <Greymagic27> Seth_Brewer, That's a driver issue. Let's get a dxdiag and check if you need new drivers:
#769 [11:18] <Greymagic27> ??> Seth_Brewer win/dxdiag
#770 [11:18] <Absol> Seth_Brewer: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#773 [11:23] <Seth_Brewer> https://paste.ubuntu.com/p/pbhYYgjk4y/
#774 [11:23] <Seth_Brewer> I did it
#775 [11:24] <Greymagic27> Seth_Brewer, Your processor isn't support on windows 10. Either downgrade to windows 10 or if you're on windows 10 buy a GPU
#776 [11:24] <Greymagic27> Windows 7*
#777 [11:24] <Seth_Brewer> what Is a gpu and how much do those cost
#778 [11:24] <Greymagic27> Note that even if you downgrade to windows 7 you'll still have a hard time playing
#779 [11:25] <Greymagic27> Seth_Brewer, A GPU is a graphics processing unit or a graphics card
#780 [11:25] <Seth_Brewer> do you know how much they are
#781 [11:25] <Greymagic27> Seth_Brewer, It depends which one you want and where you buy it
#782 [11:25] <Seth_Brewer> what would you reccomend
#783 [11:26] <Greymagic27> Seth_Brewer, I've got a 670 right now. It was second hand from ebay
#784 [11:26] <Seth_Brewer> alright I will look into it so all I need to do to get Minecraft to work is either downgrade to windows 7 or buy a GPU ?
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#789 [11:35] * troler14 [webchat@a109-51-224-7.cpe.netcabo.pt] has joined #minecrafthelp
#790 [11:35] <troler14> hi
#791 [11:38] <troler14> My problem is that i had a old email that i lost access to but once i could login to the account everything was fine i didnt even bother in changing email or emailing mojang i only logged in my account whit username and password and thats it and once i needed to change my password i did it and now i dont have access to the account anymore so i kno
#792 [11:38] <troler14> w the security questions for the account but i cant log in
#793 [11:47] * howardo15 [webchat@host86-171-93-221.range86-171.btcentralplus.com] has joined #minecrafthelp
#794 [11:48] <howardo15> Hi how can i stop my minecraft from crashing when i click on launch?
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#796 [11:49] * Jeff [webchat@ip70-176-146-126.ph.ph.cox.net] has joined #minecrafthelp
#797 [11:50] <Jeff> Hello?
#798 [11:51] * devin [webchat@c-98-223-73-219.hsd1.in.comcast.net] has joined #minecrafthelp
#799 [11:51] <devin> hey yall i cant get past a loading terrian page.
#800 [11:52] <Jeff> Idk how to help
#801 [11:52] <Jeff> I need a professional
#802 [11:52] * JoseDeFreitas [webchat@pcsp199-202.dynamic.supercable.net.ve] has joined #minecrafthelp
#803 [11:52] <devin> this has happened before and i had to delete something off my computer but idk what it was
#804 [11:52] * Chase [webchat@c-76-28-182-212.hsd1.wa.comcast.net] has joined #minecrafthelp
#805 [11:53] <Jeff> Everytime I open my game it minimizes, its annoying.
#806 [11:53] <devin> idk how to help with that
#807 [11:53] <Chase> I cant get into the game and it says I only have demo mode and I recently bought Minecraft about a month ago
#808 [11:54] <devin> what have you tried??
#809 [11:54] <JoseDeFreitas> Hello! I have some issue with Minecraf 1.14, i figured out that the problem is because the VBO option, in older versions i can't activate the VBO option because the game crash, but in the new version 1.14 i read that the VBO option is activated by default and you can deactivate it. How can i fix that?
#810 [11:55] <Chase> well ive tried logging in to different accounts restating the launcher going through help tutorials and none of it has worked
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#812 [11:55] * JoseDeFreitas [webchat@pcsp199-202.dynamic.supercable.net.ve] has joined #minecrafthelp
#813 [11:55] <devin> maybe delete minecraft in genral. or log in on mojang??
#814 [11:55] <JoseDeFreitas> Hello! I have some issue with Minecraf 1.14, i figured out that the problem is because the VBO option, in older versions i can't activate the VBO option because the game crash, but in the new version 1.14 i read that the VBO option is activated by default and you can deactivate it. How can i fix that?
#815 [11:56] <Chase> okay ill try it
#816 [11:56] <devin> ight
#817 [11:56] * Chase [webchat@c-76-28-182-212.hsd1.wa.comcast.net] has quit. (Client Quit)
#818 [11:56] <devin> Josie and what to do
#819 [11:56] * MikaS [webchat@188.146.227.253.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#820 [11:56] <MikaS> Hello
#821 [11:56] <JoseDeFreitas> With me?
#822 [11:56] <devin> ya sorry broski
#823 [11:57] * Jeff [webchat@ip70-176-146-126.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#824 [11:57] <devin> mika are you an admin
#825 [11:57] <MikaS> no
#826 [11:57] <devin> damn
#827 [11:57] <devin> why are htere like none on the chat
#828 [11:57] <MikaS> my acc was stollen XD
#829 [11:57] <devin> oh shiiiiip
#830 [11:57] <MikaS> and i m wating 1 month to answer
#831 [11:57] <devin> i cant get past the loading terain sceen
#832 [11:58] <devin> nor can i close out of it
#833 [11:58] <MikaS> ive got everything
#834 [11:58] <MikaS> to my acc
#835 [11:58] <MikaS> but no answer :(
#836 [11:58] * MikaS [webchat@188.146.227.253.nat.umts.dynamic.t-mobile.pl] has quit. (Client Quit)
#837 [11:58] <devin> last time this happened i had to either install sum or delete sum but idk
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#839 [12:06] * skraa3 [webchat@user-5-173-145-173.play-internet.pl] has joined #minecrafthelp
#840 [12:06] <skraa3> pls help
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#842 [12:07] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has quit. (Remote host closed the connection)
#843 [12:08] * Sillz [webchat@customer.245.206.204.livas.lv] has joined #minecrafthelp
#844 [12:08] <Sillz> hi
#845 [12:09] * dmax22 [webchat@host223-172-dynamic.36-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#846 [12:09] <dmax22> hello
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#851 [12:15] * Gaven [webchat@c-98-201-218-235.hsd1.tx.comcast.net] has joined #minecrafthelp
#852 [12:16] <Gaven> how do I play with my friends?
#853 [12:17] <Gaven> just today i purchased the java edition for pc and i was curious on how to invite my friends and play
#854 [12:19] * maxius89 [webchat@77-234-94-17.pool.digikabel.hu] has joined #minecrafthelp
#855 [12:21] <maxius89> Hi! I have a log-in issue: I haven't logged in for a long time, and in the meantime my acc. got migrated to Mojang. However now when I want to ask for pw reset, I nevet get an e-mail. Have you ever seen such a case?
#856 [12:25] * Please_help [webchat@cpe-184-153-111-169.nyc.res.rr.com] has joined #minecrafthelp
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#858 [12:27] * XregularC [webchat@h-98-128-166-143.NA.cust.bahnhof.se] has joined #minecrafthelp
#859 [12:27] <Please_help> Hello. I have a question. When you deactivate your mojang account, you need to verify you own the account in order to reactivate it. In what ways can i verify? Thanks :)
#860 [12:28] * Dethsh0k [webchat@cpe-70-92-135-22.wi.res.rr.com] has joined #minecrafthelp
#861 [12:28] <Dethsh0k> hello
#862 [12:29] <Dethsh0k> I am having issues accessing my account. I know my username use to be: Dethsh0k, however, I cannot remember the email attached to this account in order to send a password reset. Can anyone help me?
#863 [12:29] <Gaven> does anyone know how to play with friends
#864 [12:30] <Dethsh0k> How are you trying to play with friends, Gaven? Are you playing PC, PS4, or Xbox?
#865 [12:30] <Gaven> pc
#866 [12:31] <Dethsh0k> ok, well you have a few options. You can find a join many different servers or you can setup your own server. Which are you trying to do?
#867 [12:31] <Dethsh0k> find and join*
#868 [12:31] * mouse6 [webchat@107-213-192-61.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#869 [12:32] <Gaven> create my own so it can be just me and my friends
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#875 [12:42] <Dethsh0k> ok
#876 [12:42] <Dethsh0k> uhhh
#877 [12:43] <Dethsh0k> Yeah, I would just google: Setting up private server PC (assuming Windows 10) you can find an easy step by step.
#878 [12:43] <Dethsh0k> https://www.youtube.com/watch?v=FQ9DgFhjFfk
#879 [12:43] <Dethsh0k> https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#880 [12:43] <Dethsh0k> These should help
#881 [12:43] <Dethsh0k> I'm still trying to remember the damn email attached to my username
#882 [12:46] * uwu_yonan [webchat@d51a4aa6a.access.telenet.be] has joined #minecrafthelp
#883 [12:47] <uwu_yonan> hey, i recently changed my username from pikvis69 to uwu_yonan and when i try to join servers it's say "not authenticated with mnecraft.net"
#884 [12:48] <uwu_yonan> whenever i type something in game my old username still shows up but on Minecraft.net it says my ,ew username
#885 [12:49] * Lala [webchat@76-14-17-161.sf-cable.astound.net] has joined #minecrafthelp
#886 [12:50] <Lala> Hello, my minecraft is showing me a 1.14.2.jar error when i try to load it, how do I fix this?
#887 [12:51] <mattym> ??> uwu_yonan launcher/relog
#888 [12:51] <Absol> uwu_yonan: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#889 [12:51] <mattym> Lala, What is the exact error message?
#890 [12:51] * archie [webchat@136.0.99.199] has joined #minecrafthelp
#891 [12:51] * archie [webchat@136.0.99.199] has quit. (Network ban)
#892 [12:51] <Lala> Failed to download file. 1.14.2.jar
#893 [12:52] * Ares5 [webchat@213.55.176.246] has joined #minecrafthelp
#894 [12:52] * Ares5 [webchat@213.55.176.246] has quit. (Client Quit)
#895 [12:52] <uwu_yonan> Absol that did it, thanks dude
#896 [12:53] * ares565 [webchat@247-61-239-77.dyn.cable.fcom.ch] has joined #minecrafthelp
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#898 [12:53] <XregularC> When I've entered my account credentials into the (newly reinstalled) java Minecraft launcher v.2.1.3674 and then press the green "LOG IN" button I receive the error message "Could not connect to server.". Over the last 2.5 days I've been unable to play due to this. For all I can see my firewall should not be blocking anything Minecraft related. Al
#899 [12:53] <XregularC> so when I go to https://account.mojang.com/ I'm met with a 403 error and when I try to log in at https://my.minecraft.net/en-us/login/ nothing happens. I feel kind of stuck so I came here looking for help.
#900 [12:54] <ares565> every time i try to start minecraft i get the issue Java TM Platform SE binary is not responding. can someone help me?
#901 [12:55] <ares565> hello???
#902 [12:55] * noch [webchat@cpe-104-35-143-121.socal.res.rr.com] has joined #minecrafthelp
#903 [12:55] <Lala> they'll respond ares565, give them a minute
#904 [12:55] <ares565> ok...:/
#905 [12:56] <Lala> I know, it takes a little bit of time
#906 [12:56] <Lala> this is my second time here this weekend
#907 [12:56] <ares565> i see
#908 [12:56] <Lala> they help tho
#909 [12:57] <mattym> ??> Lala error/download
#910 [12:57] <Absol> Lala: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#911 [12:57] <mattym> ??> XregularC tools/hjt
#912 [12:57] <Absol> XregularC: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#913 [12:57] <Absol> XregularC: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#914 [12:57] <mattym> ??> ares565 av/adwcleaner
#915 [12:57] <Absol> ares565: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#916 [12:57] <Absol> ares565: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#917 [12:58] <Lala> I played it just earlier this morning, I unistalled all the software that should be of issue? Like McAfee... it was working fine earlier i dont know what happened
#918 [12:58] * izzy7 [webchat@ip-204-9-22-118.desertinet.com] has joined #minecrafthelp
#919 [12:58] <ares565> this isnt malware too?
#920 [12:58] * izzy7 [webchat@ip-204-9-22-118.desertinet.com] has quit. (Client Quit)
#921 [13:00] <noch> my minecraft starts to load after i launch it then it freezes then crashes when its almost done
#922 [13:01] * coffeeslayerUwU [webchat@cpe-24-95-166-252.natcky.res.rr.com] has joined #minecrafthelp
#923 [13:01] <ares565> same problem
#924 [13:01] <coffeeslayerUwU> I need to refund this game
#925 [13:01] <XregularC> Data from HijackThis: https://paste.ubuntu.com/p/7hFvsBWr3P/
#926 [13:01] <coffeeslayerUwU> I just bought it
#927 [13:02] <mattym> ??> coffeeslayerUwU account/refund
#928 [13:02] <Absol> coffeeslayerUwU: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#929 [13:02] <coffeeslayerUwU> yes I know the refund fun policy but I need the game refunded
#930 [13:03] <mattym> coffeeslayerUwU, All the info is on that page.
#931 [13:03] <noch> i have had my minecraft account for a few years and now myminecraft is freezeing before it gets to start menu
#932 [13:03] <coffeeslayerUwU> what a silly excuse for customer service holy crap
#933 [13:03] <mattym> ares565, Do the instructions Absol sent you.
#934 [13:03] <mattym> ??> noch launcher/log
#935 [13:03] <Absol> noch: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#936 [13:04] <Lala> +mattym i dont have anything downloaded thats on that list of incompatable downloads
#937 [13:04] <mattym> Lala, Are you sure?
#938 [13:04] <XregularC> By the way the first times I received the "Could not connect to server." error were on an installation I could could previously play on, before I uninstalled and reinstalled.
#939 [13:04] <noch> where do i find the logs
#940 [13:04] <mattym> XregularC, Just a moment, double checking something.
#941 [13:04] <Lala> +mattym yeah, the only one i had was McAfee which i completely uninstalled. I played the game earlier this morning!
#942 [13:04] <mattym> noch, Follow the info you were given.
#943 [13:05] <mattym> Lala, Did you uninstall with the McAfee removal tool?
#944 [13:05] <Lala> +mattym yes I did
#945 [13:05] * ares565 [webchat@247-61-239-77.dyn.cable.fcom.ch] has quit. (Quit: webchat.esper.net)
#946 [13:05] <mattym> ??> Lala tools/hjt
#947 [13:05] <Absol> Lala: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#948 [13:05] <Absol> Lala: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#949 [13:06] <mattym> XregularC, The only thing in the log that I see potentially causing this issue, is Akamai Netsession.
#950 [13:06] <mattym> XregularC, You can try uninstalling that, then restarting the PC and trying again.
#951 [13:06] <XregularC> Should I come back here with the same name later then?
#952 [13:07] <mattym> XregularC, However, I can also see you are connecting from Bahnhof as your ISP. A few days ago they had an issue that prevented their users from connecting to Mojangs servers.
#953 [13:07] <mattym> XregularC, Its possible that issue has resurfaced.
#954 [13:07] <Lala> Absol https://paste.ubuntu.com/p/2qZn6jJHPc/
#955 [13:07] <mattym> XregularC, Uninstall the Akamai program, restart, and return here with the same name after and we will see if anything else can be done.
#956 [13:08] * carterman [webchat@75-133-113-148.dhcp.oxfr.ma.charter.com] has joined #minecrafthelp
#957 [13:08] <mattym> Lala, Ok, lets see if the following helps.
#958 [13:08] <mattym> ??> Lala win/reinst
#959 [13:08] <Absol> Lala: You may need to reinstall the locally installed files that Minecraft puts into place.
#960 [13:08] <Absol> Lala: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#961 [13:08] * IlVostroSteve [webchat@host96-175-dynamic.249-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#962 [13:08] <IlVostroSteve> hy
#963 [13:09] <IlVostroSteve> ho un problema
#964 [13:09] <IlVostroSteve> ho un problema
#965 [13:09] * IlVostroSteve [webchat@host96-175-dynamic.249-95-r.retail.telecomitalia.it] has left #minecrafthelp
#966 [13:10] * ares565 [webchat@247-61-239-77.dyn.cable.fcom.ch] has joined #minecrafthelp
#967 [13:10] <ares565> i've done it
#968 [13:10] <mattym> ares565, Try running the game again.
#969 [13:10] <carterman> Hi.. I am having a heck of a time getting MC to run. My kid is pissed lol. Having major problems trying to solve it. Seems like a generic error. ACCESS VIOLATION. hs_err log is here: https://pastebin.com/sBSA1ew2 thanks for any help.
#970 [13:10] <Absol> carterman: Please keep it civil
#971 [13:10] <mattym> ??> carterman win/dxdiag
#972 [13:10] <Absol> carterman: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#973 [13:11] <Lala> Absol its showing me Failed to download file. 1.14.json now
#974 [13:11] <ares565> omg it works
#975 [13:11] <ares565> wait i restart my pc again
#976 [13:11] <mattym> Lala, Any chance you are out of or low on space on the computer?
#977 [13:12] <Lala> +mattym i just factory reset it so it doesnt have anything but minecraft on it rn. I would think that its fine?
#978 [13:12] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#979 [13:13] <carterman> dxdiag log is here: https://pastebin.com/mvbNGNEP
#980 [13:14] <mattym> Lala, Well if the file it has an issue with has changed, it still points to something on the computer preventing it from downloading. Try the following.
#981 [13:14] <mattym> ??> Lala av/adwcleaner
#982 [13:14] <Absol> Lala: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#983 [13:14] <Absol> Lala: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#984 [13:14] <mattym> carterman, Ok just a moment.
#985 [13:14] <noch> now is is stoping even sooner in loading
#986 [13:14] <mattym> noch, I need the log you were instructed to get.
#987 [13:15] <noch> howdo i send it
#988 [13:15] * Lala [webchat@76-14-17-161.sf-cable.astound.net] has quit. (Quit: webchat.esper.net)
#989 [13:16] <mattym> noch, Read the instructions you were given.
#990 [13:16] <mattym> carterman, Download and Install the file from this page to update your driver. https://www.geforce.com/drivers/results/147965
#991 [13:16] <carterman> mattym.. wilco one moment.
#992 [13:17] * EnderGamer_2005 [webchat@ipservice-092-210-075-232.092.210.pools.vodafone-ip.de] has joined #minecrafthelp
#993 [13:17] <EnderGamer_2005> Ok i have the same problem as i had before and it is that i cant start mc again
#994 [13:17] <EnderGamer_2005> what can i do?
#995 [13:18] <mattym> EnderGamer_2005, Explain the problem.
#996 [13:18] * Lala [webchat@76-14-17-161.sf-cable.astound.net] has joined #minecrafthelp
#997 [13:18] <EnderGamer_2005> ok so
#998 [13:18] * mackolle [webchat@h-98-128-167-124.NA.cust.bahnhof.se] has joined #minecrafthelp
#999 [13:19] <EnderGamer_2005> when i try to start MC It shows me the message:The native files could not be extracted.
#1000 [13:19] <mattym> ??> EnderGamer_2005 tools/hjt
#1001 [13:19] <Absol> EnderGamer_2005: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1002 [13:19] <Absol> EnderGamer_2005: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1003 [13:20] <Lala> okay im back , heres the log file from after the clean: https://paste.ubuntu.com/p/DndnqmX6wr/
#1004 [13:20] <XregularC> mattym I've been unsuccessful in uninstalling the "Akamai NetSession Interface" program on my computer due to not finding it in either the control panel or windows list of installed apps, nor have I found any folders or files with "Akamai" in it's name. I looked up the directory path in the HijackThis .txt file but the directory doesn't exist. I su
#1005 [13:20] <XregularC> spect it were something I uninstalled over a year ago that were associated with some other program I no longer used. I'm very thankful for the info you've provided though, might have given me a lead. Thank you!
#1006 [13:20] <noch> heres the newestlog when i tryed loading it
#1007 [13:21] <mattym> XregularC, If it was partially uninstalled, the following may help
#1008 [13:21] <mattym> ??> XregularC av/adwcleaner
#1009 [13:21] <Absol> XregularC: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1010 [13:21] <Absol> XregularC: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1011 [13:21] <mattym> Lala, Try starting the game again.
#1012 [13:21] <Lala> ok
#1013 [13:22] <Lala> +mattym Failed to download file. 1.14.2.jar again
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#1015 [13:22] <noch> https://paste.gg/p/anonymous/497171e257984992af5a9b4b0f5fd773
#1016 [13:23] <noch> after thatit crashes
#1017 [13:23] <mattym> ??> noch tools/hjt
#1018 [13:23] * XregularC [webchat@h-98-128-166-143.NA.cust.bahnhof.se] has quit. (Quit: webchat.esper.net)
#1019 [13:23] <Absol> noch: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1020 [13:23] <Absol> noch: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1021 [13:24] <mattym> Lala, I forgot if I asked this already but, are you on a home network connection?
#1022 [13:24] <Lala> yes i m +mattym
#1023 [13:24] <Lala> *am
#1024 [13:25] * XregularC [webchat@h-98-128-166-143.NA.cust.bahnhof.se] has joined #minecrafthelp
#1025 [13:25] <noch> https://paste.ubuntu.com/p/kB27NGFTNk/
#1026 [13:25] <noch> theres the logs
#1027 [13:26] <mattym> Lala, And as it was just reformatted, I am guessing there are no VPN, Proxy, or Parental Control softwares installed, correct?
#1028 [13:26] <mattym> ??> noch av/adwcleaner
#1029 [13:26] <Absol> noch: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1030 [13:26] <Absol> noch: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1031 [13:26] <Lala> +mattym no there arent any
#1032 [13:26] <noch> k
#1033 [13:27] <mattym> Lala, You may need to try restarting your modem/router or checking to see if your router has a firewall of its own, because I am not seeing anything on the PC itself that should cause this issue.
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#1038 [13:30] <Lala> +mattym like I said, I played it this morning on the same network? I dont know why its not working now
#1039 [13:31] <Lala> it still didn't work again
#1040 [13:31] <mattym> Lala, You may just need to try again later. Could be an issue with one of the download servers.
#1041 [13:31] <noch> so i restarted the comuter after it scaned what next
#1042 [13:31] <Lala> ok. I have work i should do anyway. Thanks for your help guys I might be back to see you later
#1043 [13:32] * Lala [webchat@76-14-17-161.sf-cable.astound.net] has quit. (Client Quit)
#1044 [13:32] <mattym> noch, Test the game again.
#1045 [13:32] <noch> nvm itnow works
#1046 [13:32] <noch> thx
#1047 [13:32] * noch [webchat@cpe-104-35-143-121.socal.res.rr.com] has quit. (Client Quit)
#1048 [13:36] <carterman> mattym, updating the GFX driver resolved the issue. You saved one Dad and made a kid happy today. Thanks for the tips. Have a great day!
#1049 [13:37] <mattym> carterman, Enjoy
#1050 [13:37] * carterman [webchat@75-133-113-148.dhcp.oxfr.ma.charter.com] has quit. (Quit: webchat.esper.net)
#1051 [13:38] * Mercyless [webchat@static.kpn.net] has joined #minecrafthelp
#1052 [13:38] <Mercyless> hello?
#1053 [13:39] <Mercyless> My accounts name got changed recently by someone else and im worrying that i cant get the origional name back... can it be reversed to its previous name somehow?
#1054 [13:40] <mattym> Mercyless, You will need to wait to change it (30 days from the date it was changed). However your old name is reserved for 37 days.
#1055 [13:40] <mattym> Mercyless, So you have a week from the date you can change the name again to get your old one back before anyone else can get it.
#1056 [13:40] * BlackDia [webchat@pD9FCCE4B.dip0.t-ipconnect.de] has joined #minecrafthelp
#1057 [13:41] <Mercyless> ok thank you! <3
#1058 [13:41] <BlackDia> My Minecraft Launcher are broken
#1059 [13:42] <mattym> BlackDia, What problem are you having.
#1060 [13:42] <BlackDia> when I want to Start, the Launcher say „Java nit found“
#1061 [13:43] <mattym> BlackDia, What is the full exact error?
#1062 [13:43] <BlackDia> So
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#1064 [13:47] <BlackDia> when I want to Play and Open the Launcher all is good. And then, when i press the start button the error Message appears (Java could Not be found)
#1065 [13:48] <mattym> BlackDia, There should be a button to show the full error. What is the full error?
#1066 [13:49] <BlackDia> This Will Not be reported to me
#1067 [13:49] <mattym> ??> BlackDia win/reinst
#1068 [13:49] <Absol> BlackDia: You may need to reinstall the locally installed files that Minecraft puts into place.
#1069 [13:49] <Absol> BlackDia: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1070 [13:50] <BlackDia> No Dataname No Pfand Exist: Directory (I have Mac)
#1071 [13:50] <mattym> ??> BlackDia mac/reinst/manual
#1072 [13:50] <Absol> BlackDia: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#1073 [13:50] <Absol> BlackDia: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
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#1075 [13:57] <troler14> My problem is that i had a old email that i lost access to but once i could login to the account everything was fine i didnt even bother in changing email or emailing mojang i only logged in my account whit username and password and thats it and once i needed to change my password i did it and now i dont have access to the account anymore so i kn
#1076 [13:57] <troler14> ow the security questions for the account but i cant log in
#1077 [13:58] <troler14> and sorry i did send this a time ago but no1 aswered
#1078 [13:58] <mattym> ??> troler14 account/send-email
#1079 [13:58] <Absol> troler14: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1080 [13:58] <Absol> troler14: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1081 [13:58] <troler14> i dont have transaction id
#1082 [13:58] <troler14> thats the problem
#1083 [13:58] <mattym> ??> troler14 account/trans-id
#1084 [13:58] <Absol> troler14: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1085 [13:59] <troler14> but i still have the game logged in the launcher in my desktop
#1086 [13:59] <troler14> basically i cant get my account back whiout the trans id ?
#1087 [14:00] <mattym> troler14, Its needed unless that page Absol linked has an alternative for your purchase period/method.
#1088 [14:01] <troler14> but how should i know that i didnt knw what trans id was until like 3 days ago and i have my account for like 4-5 years
#1089 [14:02] <troler14> i know it is my problem and i wasnt responsable but at the time i only wanted an account to play i bought it and it was ok sometime after i lost acess to the email it was ok cause i could login to the mojang site and change password but never email i logged in until some time ago i oticed some1 was using my account im not sure but i was getting di
#1090 [14:02] <troler14> sconnect i search and it said that some1 else was entering my account then i changed my password and now im here
#1091 [14:03] <mattym> troler14, Only Mojang can help you.
#1092 [14:04] <troler14> thats my problem right now because i can only "maybe" retrive my account whit the trans id
#1093 [14:04] <mattym> troler14, We cant do anything about that here.
#1094 [14:04] <troler14> and i did contact mojang 22/05/2019 i dont know id they are ignoring me or just didnt had time yet
#1095 [14:05] <mattym> troler14, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1096 [14:05] <troler14> ingnoring me in the way that i dont have the trans id
#1097 [14:05] <troler14> i know that
#1098 [14:05] * kevin0 [webchat@24-142-58-49.eastlink.ca] has joined #minecrafthelp
#1099 [14:06] <kevin0> hi
#1100 [14:07] * Thunder [webchat@S0106bc4dfbc5e543.vw.shawcable.net] has joined #minecrafthelp
#1101 [14:07] <kevin0> when i go to launch the game it crashes, i would like my credit card credited for the 35.00
#1102 [14:08] <mattym> ??> kevin0 launcher/log
#1103 [14:08] <Absol> kevin0: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1104 [14:08] <Thunder> corrupted file of 1.14
#1105 [14:08] <mattym> ??> Thunder win/reinst
#1106 [14:08] <Absol> Thunder: You may need to reinstall the locally installed files that Minecraft puts into place.
#1107 [14:08] <Absol> Thunder: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1108 [14:09] <Thunder> Absol thanks
#1109 [14:09] <kevin0> look i am not computer minded, i am a senior, i would just like a refund
#1110 [14:11] <mattym> kevin0, It doesn't require much knowledge, just follow the guide.
#1111 [14:11] <kevin0> i dont want to follow the guide, i want a refund
#1112 [14:12] <mattym> kevin0, If you have an easily fixable crash, you do not qualify for a refund.
#1113 [14:13] <kevin0> but i dont know that, whats the problem, i would like a refund
#1114 [14:13] <mattym> kevin0, Then contact Mojang.
#1115 [14:14] <kevin0> give me a land line number that i can call them, not one hundred different questions to a problem
#1116 [14:14] <mattym> kevin0, They have no phone number.
#1117 [14:16] <kevin0> contacting Mojang was very problematic for me because i dont know what their asking for because as i told you, i am senior and are not computer minded
#1118 [14:16] <mattym> kevin0, Then get someone to help you. This is a technical support chat. If you want to resolve the crash, we can help. Otherwise you need to contact Mojang.
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#1121 [14:17] * Swerps [webchat@c-68-49-8-161.hsd1.mi.comcast.net] has joined #minecrafthelp
#1122 [14:17] <Swerps> anyone know how i can figure out an unknown username?
#1123 [14:17] <mattym> Swerps, Was the account ever migrated?
#1124 [14:18] <Swerps> no that's what im in the process of doing
#1125 [14:18] <Swerps> but i need my username
#1126 [14:18] <kevin0> i dont appreciate the way i am being dealt with
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#1128 [14:19] <mattym> kevin0, Again, this is a technical support chat, run by the community. If you want a refund you need to speak with Mojang, as no one here has any ability to help get you a refund. We can however diagnose the crash you are having and eliminate the need to get one, if you actually followed the directions you were given.
#1129 [14:20] <mattym> Swerps, Have you checked all your email accounts for the original purchase confirmation? It should have the username you selected there.
#1130 [14:20] <kevin0> i hope this isnt the way you deal with all of your customers
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#1132 [14:20] <Swerps> i actually just got into the email somehow and found it.
#1133 [14:21] <Swerps> thanks so much!
#1134 [14:23] <mackolle> how do i fix the problem "could not connect to server"
#1135 [14:23] * Swerps [webchat@c-68-49-8-161.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#1136 [14:23] <mattym> ??> mackolle tools/hjt
#1137 [14:23] <Absol> mackolle: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1138 [14:24] <Absol> mackolle: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1139 [14:25] * troler14 [webchat@a109-51-224-7.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#1140 [14:25] <mackolle> https://paste.ubuntu.com/p/wT2N3yQZb9/
#1141 [14:25] * rhett [webchat@104-243-9-3.tisd.net] has joined #minecrafthelp
#1142 [14:25] <mattym> ??> mackolle av/adwcleaner
#1143 [14:25] <Absol> mackolle: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1144 [14:25] <Absol> mackolle: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1145 [14:26] * mackolle [webchat@h-98-128-167-124.NA.cust.bahnhof.se] has quit. (Quit: webchat.esper.net)
#1146 [14:27] * Zup3rMuff3 [webchat@h-98-128-167-32.NA.cust.bahnhof.se] has joined #minecrafthelp
#1147 [14:27] * mackolle [webchat@h-98-128-167-124.NA.cust.bahnhof.se] has joined #minecrafthelp
#1148 [14:27] <mackolle> hi im back
#1149 [14:28] <mattym> mackolle, Check the login atain.
#1150 [14:28] <mattym> again*
#1151 [14:28] <mackolle> it says "could not connect to server"
#1152 [14:28] <Zup3rMuff3> Hello! I get error code 403 Request blocket when I ty to login to mojangs website. WHen I try to login to minecraft JAVA launcher, it only says servers is not correspondigt. What shall I do?
#1153 [14:28] <mackolle> oh, i have the same problem as Zup3rMuff3
#1154 [14:29] <Zup3rMuff3> You do?
#1155 [14:29] <mackolle> yea
#1156 [14:29] <mattym> mackolle and Zup3rMuff3, from your connection to here it looks like you both have Internet service from Bahnhof correct?
#1157 [14:29] <Zup3rMuff3> Yes, thas correct
#1158 [14:29] <Zup3rMuff3> Why? :o
#1159 [14:29] <mackolle> yes
#1160 [14:29] <mattym> mackolle and Zup3rMuff3, Last week that had an issue where users could not connect to the Mojang services. It looks like that issue has arisen again.
#1161 [14:30] <mattym> Contact Bahnhof and inform them, it should be an easy fix on their end.
#1162 [14:30] <Zup3rMuff3> Is something I should be taking with bahnhof or?
#1163 [14:30] <Zup3rMuff3> Oh, okey.,
#1164 [14:30] <Zup3rMuff3> trash bahnhof
#1165 [14:30] <Zup3rMuff3> So tired of them.
#1166 [14:31] <mackolle> hmm, idk if i acually have internet service from Bahnhof. I live in sweden and i have Telenor, idk if that makes a diffrence or if telenor and bahnhof is working together
#1167 [14:32] <mattym> mackolle, Your connection to this chat shows a Bahnhof owned IP. So its likely they are using their service, or you have service from Bahnhof and are just unaware.
#1168 [14:32] <Zup3rMuff3> No, not as far as i know,
#1169 [14:32] <Zup3rMuff3> Well, Im gonna talk to Bahnhof tomorrow then.
#1170 [14:32] <mackolle> how do i check if i have Bahnhof?
#1171 [14:32] <Zup3rMuff3> Thanks Matty! Hopee you have a great evening!
#1172 [14:33] <mattym> mackolle, You do.
#1173 [14:33] <Zup3rMuff3> Sök på whatsmyip så ska det stå där mackolle
#1174 [14:33] <mackolle> okej tack Zup3rMuff3
#1175 [14:33] <mackolle> Oh okay mattym
#1176 [14:33] <Zup3rMuff3> Take care all!
#1177 [14:33] <mackolle> you too
#1178 [14:33] * Zup3rMuff3 [webchat@h-98-128-167-32.NA.cust.bahnhof.se] has quit. (Quit: webchat.esper.net)
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#1181 [14:39] <aatroww> hi guys I've got a problem : I have forgotten the awnsers for my security questions or whatever, so I tried to change them but the Email that mojang sends me is like a "dead" link and when I refresh it (with f5 or some thing like this) it brings me back to the login with my email adress and password
#1182 [14:39] <aatroww> what do I do ?
#1183 [14:40] <mattym> aatroww, Are you also missing the email address or password?
#1184 [14:40] * aatroww [webchat@lfbn-1-4156-112.w92-169.abo.wanadoo.fr] has quit. (Client Quit)
#1185 [14:41] * aatroww [webchat@lfbn-1-4156-112.w92-169.abo.wanadoo.fr] has joined #minecrafthelp
#1186 [14:41] <aatroww> yes hello sorry I'm back I got timed out
#1187 [14:41] <mattym> aatroww, Are you also missing the email address or password?
#1188 [14:41] * play1962 [sid177273@ealing.irccloud.com] has joined #minecrafthelp
#1189 [14:41] <aatroww> so yes I got the email and the password
#1190 [14:42] <aatroww> I just forgot the security awnsers
#1191 [14:42] <mattym> ??> aatroww account/challenge/reset
#1192 [14:42] <Absol> aatroww: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#1193 [14:42] <aatroww> and I can't change them
#1194 [14:42] * Clarkcj [sid19766@id-19766.ealing.irccloud.com] has joined #minecrafthelp
#1195 [14:43] * aatroww [webchat@lfbn-1-4156-112.w92-169.abo.wanadoo.fr] has quit. (Client Quit)
#1196 [14:43] * goncho [webchat@5.59.85.113] has joined #minecrafthelp
#1197 [14:43] <goncho> hello
#1198 [14:44] * nezZario [sid125746@id-125746.ealing.irccloud.com] has joined #minecrafthelp
#1199 [14:44] <goncho> hello, I have a problem with exit code -805306369. I've tried all solutions and nothing works
#1200 [14:44] <mattym> ??> goncho tools/hjt
#1201 [14:45] <Absol> goncho: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1202 [14:45] <Absol> goncho: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1203 [14:45] * Ryan5 [webchat@107-145-105-128.res.bhn.net] has joined #minecrafthelp
#1204 [14:46] <Ryan5> hi im having trouble purchasing minecraft realms
#1205 [14:48] <goncho> https://paste.ubuntu.com/p/vqfMWJFG9r/
#1206 [14:48] <mattym> ??> goncho ab/adwcleaner
#1207 [14:48] * Ryan5 [webchat@107-145-105-128.res.bhn.net] has quit. (Client Quit)
#1208 [14:48] <mattym> ??> goncho av/adwcleaner
#1209 [14:48] <Absol> goncho: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1210 [14:48] <Absol> goncho: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1211 [14:49] <goncho> i have already tried that
#1212 [14:49] <goncho> didnt work
#1213 [14:50] <mattym> goncho, You have specific malware we know is fixed by that program.
#1214 [14:50] <goncho> i'll try again
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#1216 [14:54] * ilay [webchat@bzq-79-177-71-64.red.bezeqint.net] has joined #minecrafthelp
#1217 [14:54] <ilay> hello
#1218 [14:54] <ilay> i can't log in into the site and the launcher
#1219 [14:54] <ilay> any help?
#1220 [14:55] * Dante [webchat@c-73-250-137-149.hsd1.md.comcast.net] has joined #minecrafthelp
#1221 [14:55] <mattym> ilay, What happens when you try?
#1222 [14:55] <ilay> nothing it's just not logging me in
#1223 [14:55] <ilay> and when i try in the launcher it's saying can't connect to the server
#1224 [14:55] <mattym> ??> ilay tools/hjt
#1225 [14:55] <Absol> ilay: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1226 [14:55] <Absol> ilay: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1227 [14:57] <ilay> ok
#1228 [14:58] <ilay> ok i did it
#1229 [14:58] <ilay> but what is that
#1230 [14:58] <mattym> ilay, We need the link to the report.
#1231 [14:59] <ilay> https://paste.ubuntu.com/p/CWFGqMmcT3/
#1232 [14:59] * _Rizer1_ [webchat@pool.megalink.lg.ua] has joined #minecrafthelp
#1233 [14:59] <mattym> ??> ilay info/mcleaks
#1234 [14:59] <Absol> ilay: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1235 [14:59] <Absol> ilay: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1236 [14:59] <mattym> ??> ilay win/hosts/edit
#1237 [14:59] <Absol> ilay: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1238 [14:59] <Absol> ilay: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1239 [14:59] <ilay> i'm not using mcleaks
#1240 [14:59] * _Rizer1_ [webchat@pool.megalink.lg.ua] has quit. (Client Quit)
#1241 [15:00] <mattym> ilay, You are or were at some point.
#1242 [15:00] <ilay> prob small bro
#1243 [15:00] <ilay> so what i have to do
#1244 [15:00] <mattym> ilay, Read all of what Absol said, and follow the directions.
#1245 [15:00] <ilay> ok
#1246 [15:02] <ilay> i didn't understand how to remove sorry ;-;
#1247 [15:04] <mattym> ilay, Its all described in what absol wrote.
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#1250 [15:04] <ilay> but it's not on my pc
#1251 [15:04] <ilay> it's was
#1252 [15:09] <ilay> ?
#1253 [15:12] <mattym> ilay, If you no longer have the program just do the rest of what it says.
#1254 [15:14] <ilay> ok
#1255 [15:14] <ilay> then save it?
#1256 [15:16] * OldManStink [webchat@c-67-187-216-107.hsd1.ca.comcast.net] has joined #minecrafthelp
#1257 [15:17] <OldManStink> hello i need some help with starting up minecraft
#1258 [15:17] <OldManStink> everytime i try to this error pops up
#1259 [15:18] <OldManStink> ok well i cant past it but
#1260 [15:18] <OldManStink> Failed to download file. 1.14.2.jar
#1261 [15:18] <OldManStink> thats the error problem
#1262 [15:19] <OldManStink> Error details: Request error -107: ERR_SSL_PROTOCOL_ERROR
#1263 [15:23] <OldManStink> aight thanks
#1264 [15:24] <OldManStink> well it started working on its own so thanks for nothing
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#1266 [15:44] * BillGHero [webchat@cpe-24-95-133-131.natcky.res.rr.com] has joined #minecrafthelp
#1267 [15:45] <BillGHero> I want to learn how create add-ons (Behavior packs, resource packs, etc) Does anyone know if there is a book that helps to get started leaning how?
#1268 [15:46] <BillGHero> And yes, I expect to buy a copy, I do not exopect to get it for free.
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#1272 [16:04] <RainbowNerd> uh hello?
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#1274 [16:16] * Alex8 [webchat@ip-108-122-78-226.chcgil.spcsdns.net] has joined #minecrafthelp
#1275 [16:16] <Alex8> Hello
#1276 [16:19] <Alex8> I don't know where else to go for this because I've searched every corner of the faq and support forms. I know the username and email for my account but not the password. I tried a few it could be but I believe it is just locking me out of trying after the first couple attempts. Regardless, I requested a password reset to my email but nothing comes
#1277 [16:19] <Alex8> , and my support ticket from a week ago is still unopened. Is there anything I can do?
#1278 [16:20] * volly [webchat@cpe-65-189-246-14.cinci.res.rr.com] has joined #minecrafthelp
#1279 [16:20] <volly> my account has been stolen and the username is gone
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#1283 [16:25] <DiegoRod> i need help finding out the email used for my account when i first purchased the game circa 2011. How might i go about finding that?
#1284 [16:25] * MrOunet62 [webchat@lfbn-lil-1-257-123.w81-49.abo.wanadoo.fr] has joined #minecrafthelp
#1285 [16:26] <MrOunet62> hi
#1286 [16:26] <DiegoRod> hello
#1287 [16:26] <Syn> my minecraft doesnt open, whenever i try to load it, it will just crash no matter which version of the game i use
#1288 [16:26] <MrOunet62> my account has been hacked !
#1289 [16:26] <DiegoRod> theres an article did you look at that
#1290 [16:26] <Syn> ye
#1291 [16:26] <Syn> i dont know how to fix it
#1292 [16:27] <Syn> its been like this since october
#1293 [16:27] <DiegoRod> try to run it as admin
#1294 [16:27] <Syn> i tried reinstalling multiple times
#1295 [16:27] <MrOunet62> i can't retreive my account the email adress and password has been changed by the hacker
#1296 [16:27] <DiegoRod> use the transaction id from when you bought it
#1297 [16:28] <MrOunet62> i can't have any access to it
#1298 [16:28] <DiegoRod> then you have no way to tell that youre the original owner
#1299 [16:28] <MrOunet62> it's before 2012 and my old mail doesn't work anymore
#1300 [16:28] <DiegoRod> yeah same thing happened to me
#1301 [16:28] <MrOunet62> i have the hacker nickname
#1302 [16:29] <DiegoRod> send them an email maybe thatll help
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#1305 [16:29] <MrOunet62> yeah but i dunno what the hacker can do with my account data
#1306 [16:30] * james [webchat@p54BD59CB.dip0.t-ipconnect.de] has joined #minecrafthelp
#1307 [16:30] <Please_help> do you guys know how you can verify you own your account to reactivate it
#1308 [16:31] <Please_help> that made no sense
#1309 [16:31] <james> heyy guys do you know how to migrate from an old account if you lost your old email adress ?
#1310 [16:31] * Please_help [webchat@cpe-184-153-111-169.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#1311 [16:31] * Please_help [webchat@cpe-184-153-111-169.nyc.res.rr.com] has joined #minecrafthelp
#1312 [16:32] <Please_help> Hello. I have a question. When you deactivate your mojang account, you need to verify you own the account in order to reactivate it. In what ways can i verify? Thanks :)
#1313 [16:34] <MrOunet62> my account has been hacked... :(
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#1316 [16:38] * Vultanz [webchat@cpc138110-hatf10-2-0-cust551.9-3.cable.virginm.net] has joined #minecrafthelp
#1317 [16:38] <Vultanz> Hello
#1318 [16:39] <MrOunet62> Hello
#1319 [16:39] <Vultanz> Are you an official Minecraft helper person?
#1320 [16:41] <MrOunet62> nope
#1321 [16:41] <Vultanz> Oh
#1322 [16:41] <MrOunet62> sorry
#1323 [16:41] <MrOunet62> i'm waiting for one too
#1324 [16:41] <MrOunet62> my account has been hacked
#1325 [16:41] <Vultanz> lol
#1326 [16:41] <Vultanz> I accidentally blocked a java pop up
#1327 [16:41] <Vultanz> and I cant even log into one server
#1328 [16:49] * jolynn [webchat@136.61.180.135] has joined #minecrafthelp
#1329 [16:50] <jolynn> Hi! I can't log in to my Mojang account. I cannot answer my security questions, and I cannot send a reset request to my email since it's been deactivated and in disuse for quite some time. How can I fix this?
#1330 [16:50] <jolynn> I have both my email and password, I just can't get past the security questions/
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#1332 [16:51] * Dynanaut [webchat@47.203.155.14] has joined #minecrafthelp
#1333 [16:51] <Dynanaut> Hi I am trying to have my friend connect to my LAN game via Hamachi
#1334 [16:51] <Dynanaut> doesn't seem to be working
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#1337 [16:56] <mickilol> ?
#1338 [16:59] <mickilol> i have tried to migrate my very old minecraft account and it says i already have migrated
#1339 [16:59] <mickilol> and i have tried multiple emails and none work
#1340 [17:01] * Gem [webchat@70-35-176-243.atmc.net] has joined #minecrafthelp
#1341 [17:01] <Gem> Hello, I'd like to speak to someone to help grab a username
#1342 [17:03] <Gem> I would like someone to help asap, PMs if possible, a friend is trying to migrate his minecraft account to a mojang account and he does not remember his username
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#1345 [17:16] * gem [webchat@70-35-176-243.atmc.net] has joined #minecrafthelp
#1346 [17:17] <gem> Hi I am back, I need help getting a minecraft account username
#1347 [17:21] <gem> Hello
#1348 [17:21] <gem> please
#1349 [17:21] <gem> respond
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#1352 [17:22] <Minnowdove> I installed a new version of forge and now my account is locked and I can only play the demo version of minecraft
#1353 [17:23] <Minnowdove> Can you please help?
#1354 [17:24] <Minnowdove> I'm trying to use older mods but when i installed the new version of forge and made an alt. account, I lost my game
#1355 [17:24] <Minnowdove> Please, someone help, anyone?
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#1359 [17:27] * mdres13 [webchat@cpe-184-59-75-95.cinci.res.rr.com] has joined #minecrafthelp
#1360 [17:27] <mdres13> Hello!..?
#1361 [17:27] <Ryan5> I just installed minecraft and it says that the asset index is corrupt
#1362 [17:28] <Ryan5> how do i fix this?
#1363 [17:28] <mdres13> I'd suggest re installing
#1364 [17:28] <Ryan5> i just installed tho
#1365 [17:28] <mdres13> Has anyone had issues with their account being migrated and yet it still says they do not own the game?
#1366 [17:30] <LoserkidZach> hello my name is im trying to buy minecraft and it keeps giving me an error saying that need to check the card info but i know it tried to go through because i got a fraud call from the bank
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#1378 [17:35] * epicbomb20 [webchat@S010670037ed36b80.fm.shawcable.net] has joined #minecrafthelp
#1379 [17:35] <epicbomb20> Hey, I am having a problem downloading 1.14.2
#1380 [17:35] <epicbomb20> Hey, I am having a problem downloading 1.14.2
#1381 [17:36] * epicbomb20 [webchat@S010670037ed36b80.fm.shawcable.net] has left #minecrafthelp
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#1387 [17:48] * SpenserFUN [webchat@d-24-233-213-113.nh.cpe.atlanticbb.net] has joined #minecrafthelp
#1388 [17:49] <SpenserFUN> Hello, I was wondering how to get the Java version of Minecraft working, as I have the windows 10 version and heard that if you own this, you can get the Java version free. Any help would be greatly appreciated
#1389 [17:50] * Jake [webchat@ip72-193-223-114.lv.lv.cox.net] has joined #minecrafthelp
#1390 [17:50] * Jake is now known as Guest69043
#1391 [17:50] * zorongod [webchat@ool-18bc8462.dyn.optonline.net] has joined #minecrafthelp
#1392 [17:51] <Guest69043> Hi, I have been trying to load up my minecraft but every time I do, it crashes either upon start up or when I make a new world or join a server/new world and I don't know what to do
#1393 [17:51] <zorongod> hello
#1394 [17:51] <Guest69043> hi
#1395 [17:51] <SpenserFUN> Hey there
#1396 [17:51] <Guest69043> hi
#1397 [17:52] <zorongod> Okay, so i havnt played in like 5 years. i tried logging in and it says i only have the demo, but i bought the game in 2011
#1398 [17:53] <Guest69043> I already deleted my antivirus thing
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#1402 [18:09] * Jake is now known as Guest64058
#1403 [18:09] <Guest64058> I need help
#1404 [18:11] <Guest64058> I've been trying to play minecraft but every time I do it crashes either upon startup or upon entering a world or server
#1405 [18:11] <Guest64058> I've already uninstalled everything I need to
#1406 [18:13] * zee [webchat@CPE64777ddbdb93-CM64777ddbdb90.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1407 [18:14] <zee> i need help??
#1408 [18:14] <zee> is there anyone here??
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#1410 [18:21] * dudes [webchat@167-179-136-218.a7b388.mel.nbn.aussiebb.net] has joined #minecrafthelp
#1411 [18:22] <dudes> hey, im getting an error when i launch minecraft
#1412 [18:22] <dudes> it says: game crashed while initializing game.
#1413 [18:23] * dudes [webchat@167-179-136-218.a7b388.mel.nbn.aussiebb.net] has quit. (Client Quit)
#1414 [18:26] * Dan [webchat@5e0d323a.bb.sky.com] has joined #minecrafthelp
#1415 [18:26] <Dan> Hello?
#1416 [18:27] * hm [webchat@134.83.3.195] has joined #minecrafthelp
#1417 [18:27] * delfiini [webchat@85-156-205-254.elisa-laajakaista.fi] has joined #minecrafthelp
#1418 [18:28] <hm> I just received an email that my account was migrated. Cant remember the password because its been quite awhile since I used the account. Any advice on retrieving the password?
#1419 [18:28] <Dan> YO hm im at same issue i think
#1420 [18:28] <Dan> havnt been on it in ages
#1421 [18:29] * pikman [webchat@097-097-244-156.res.spectrum.com] has joined #minecrafthelp
#1422 [18:29] <Dan> but have a legacy account "mid" way through migrating i think so its bugged out, and the only thing i can log into it with is Technic launcher "Webpage" but not launcher
#1423 [18:29] * delfiini [webchat@85-156-205-254.elisa-laajakaista.fi] has quit. (Client Quit)
#1424 [18:29] <pikman> my game keeps crashing
#1425 [18:30] <hm> Dan I didnt migrate my account manually. Just got the email about it and realized I bought this years ago
#1426 [18:30] <Dan> o
#1427 [18:30] <Dan> goto Moajng and try reset password
#1428 [18:31] <hm> I did, I'm not getting any emails
#1429 [18:31] <Dan> Same issue here
#1430 [18:31] <Dan> :P
#1431 [18:31] * pikman [webchat@097-097-244-156.res.spectrum.com] has quit. (Client Quit)
#1432 [18:31] <Dan> same thing if i try reset my mc password via technic webpage
#1433 [18:34] <hm> Pretty frustrating
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#1435 [18:54] * MuchoBurrito [webchat@CPE00fc8d487773-CM00fc8d487770.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1436 [18:54] <MuchoBurrito> Hello? anyone there?
#1437 [18:55] <MuchoBurrito> I can't seem to figure out the email i used to create my mine craft account. My username is the current one im using here MuchoBurrito . I purchased a copy of the game and i dont know how to get back into that account.
#1438 [18:56] <MuchoBurrito> anyone know?
#1439 [19:14] * watzy [webchat@ip72-197-195-64.sd.sd.cox.net] has joined #minecrafthelp
#1440 [19:16] <watzy> I redeemed my code for my free minecraft bedrock since I baught minecraft java before october 18 2018. But when I clicked redeem code it says I already redeemed it. So I went back to minecraft but it's still the java version. Can you guys help me out? Thxs
#1441 [19:24] * Alex2 [webchat@h9.151.91.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#1442 [19:25] <Alex2> Does anyone know of any true fixes for Internal exception errors? I've tried all troubleshooting options and none of them worked. I can't connect to online sessions or even my realm with friends
#1443 [19:25] * Ptyrah [webchat@lfbn-1-184-82.w86-242.abo.wanadoo.fr] has joined #minecrafthelp
#1444 [19:27] <Ptyrah> Hi i changed my name a while ago(just a few weeks ago) and my account name changed today, so i was about to connect myself on a servor where i play with friends and it seems that i lost everything i had like a brand new character, is there any way to resolve this?
#1445 [19:28] * Eragon [webchat@50.34.111.102] has joined #minecrafthelp
#1446 [19:29] <Eragon> Is it possible to play minecraft on windows 10 if I have paid for it for the nintendo switch?
#1447 [19:29] <GreyVulpine> No, it's a seperate purchase
#1448 [19:29] * Shaneo_Insaneo [webchat@220-240-5-64.static.tpgi.com.au] has joined #minecrafthelp
#1449 [19:30] <Alex2> Does anyone know of any true fixes for Internal exception errors? I've tried all troubleshooting options and none of them worked. I can't connect to online sessions or even my realm with friends
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#1452 [19:37] * Melvin [webchat@75-4-204-37.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#1453 [19:37] <Melvin> Hello!
#1454 [19:39] <watzy> does anyone know why once I redeemed my code for bedrock edition its still java?
#1455 [19:40] * Melvin [webchat@75-4-204-37.lightspeed.sntcca.sbcglobal.net] has quit. (Client Quit)
#1456 [19:41] * Josh9 [webchat@c-73-142-254-240.hsd1.ma.comcast.net] has joined #minecrafthelp
#1457 [19:42] <Josh9> Will not let me log into my account
#1458 [19:42] <Josh9> please help
#1459 [19:42] <Josh9> says invalid user or password when i type my user or password in that i know is correct
#1460 [19:43] <Josh9> i dont know the email i used for the account though
#1461 [19:55] * watzy [webchat@ip72-197-195-64.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#1462 [19:57] <Josh9> hello
#1463 [19:59] * ironman [webchat@cpc134252-whit5-2-0-cust610.know.cable.virginm.net] has joined #minecrafthelp
#1464 [19:59] <Josh9> hey
#1465 [19:59] <ironman> hey
#1466 [19:59] <Josh9> i need some hlelp p homey
#1467 [19:59] <ironman> what?
#1468 [20:00] <Josh9> so i putt inn my user and password and it isnt letting me log in
#1469 [20:00] <ironman> oh no im here because i need help too
#1470 [20:00] <Josh9> and when i did that forgot user or pass thing it didnt work
#1471 [20:00] <ironman> is there a helper here?
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#1474 [20:08] * blzs [webchat@47.204.228.61] has joined #minecrafthelp
#1475 [20:08] <blzs> Hello?
#1476 [20:10] <blzs> So everytime I open up a world or server, my minecraft always will just not respond for a few seconds and crash or just crash without warning, and everytime it just says it was an unknown error. I have done every single "solution" online and nothing works. Please help!
#1477 [20:11] <mattym> ??> blzs launcher/log
#1478 [20:11] <Absol> blzs: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1479 [20:31] * blzs [webchat@47.204.228.61] has joined #minecrafthelp
#1480 [20:31] <blzs> https://paste.ubuntu.com/p/ptNNncpQnM/
#1481 [20:32] <blzs> theres my log i think
#1482 [20:32] <blzs> sorry i took a bit
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#1485 [20:40] <jesterflows> hi i purchased minecraft and when i try to play with friends it tells me to buy the game again. not sure why this is happening
#1486 [20:40] <blzs> The problem im happening is that whenever i log into a server or world I will join the game for a few seconds, then I will just crash right after with an unknown error or I will get an error that says Java TM SE Binary has stopped working. Here is my log: https://paste.ubuntu.com/p/ptNNncpQnM/ . I have tried every single "solution" video on the int
#1487 [20:40] <blzs> ernet and nothing works and I just wanna play lol. Please help!
#1488 [20:42] <HelpLoadingWorld> Hi, I run Minecraft 1.14.2 on my Mac. The game launches and loads fine. When I create a new world, the world generates to 100% but then turns to a "saving world" text and the game crashes. The game gives a detail of the error:
#1489 [20:42] <HelpLoadingWorld> The game crashed whilst mouseclicked event handler
#1490 [20:42] <HelpLoadingWorld> Error: java.lang.NoClassDefFoundError: Could not initialize class sun.net.www.protocol.https.DelegateHttpsURLConnection
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#1492 [20:51] * xinxiuthegreat [webchat@cpe-173-88-180-180.neo.res.rr.com] has joined #minecrafthelp
#1493 [20:51] <xinxiuthegreat> hello ?
#1494 [20:52] <xinxiuthegreat> so i gave my old minecraft account ( pc ) to my oldest daughter and my youngest daughter plays on xbox one with my xbox account. how do i get a copy that i can play with both of them ?
#1495 [20:53] * HelpLoadingWorld [webchat@c-76-30-92-242.hsd1.tx.comcast.net] has joined #minecrafthelp
#1496 [20:59] * Please_help [webchat@cpe-184-153-111-169.nyc.res.rr.com] has joined #minecrafthelp
#1497 [20:59] <Please_help> Hello. I have a question. When you deactivate your mojang account, you need to verify you own the account in order to reactivate it. In what ways can i verify? Thanks :)
#1498 [21:00] <xinxiuthegreat> oldest daughters account is an old mojang account previous to being bought by microsoft
#1499 [21:00] <xinxiuthegreat> that was upgraded to windows 10 edition
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#1506 [21:15] * Matt5 [webchat@c-24-21-26-97.hsd1.or.comcast.net] has joined #minecrafthelp
#1507 [21:16] <Matt5> i need assistance
#1508 [21:16] <Matt5> everytime i open up the game it loads up to the Mojang screen and never makes it past this screen
#1509 [21:17] <Matt5> i've tried unistalling, running as administrator, everything
#1510 [21:17] * db4 [webchat@76-230-106-76.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#1511 [21:18] <db4> Minecraft game crash during launch
#1512 [21:20] <db4> Crashed Thread: 0 Java: Client thread Dispatch queue: com.apple.main-thread
#1513 [21:20] * jester [webchat@host-69-146-62-223.gdj-co.client.bresnan.net] has joined #minecrafthelp
#1514 [21:21] <db4> Error Code: 0x02000148
#1515 [21:21] <jester> hi yes i click play and get a diffrent error each time it starts to load up
#1516 [21:22] <Matt5> is there even any mods here to help us?
#1517 [21:25] * Flerp [webchat@cpe-98-146-208-247.natnow.res.rr.com] has joined #minecrafthelp
#1518 [21:26] <Matt5> yeah i guess no one here can help
#1519 [21:26] <Flerp> what's your issue matt?
#1520 [21:27] * db4 [webchat@76-230-106-76.lightspeed.livnmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1521 [21:27] <Matt5> everytime i try to run my game it gets stuck on the mojang screen, never gets past it
#1522 [21:27] * NeneConsent [webchat@dsl-189-249-1-203-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1523 [21:27] <NeneConsent> hey
#1524 [21:27] <Flerp> hmm have you tried redownloading your game/java?
#1525 [21:28] <Matt5> so many times
#1526 [21:28] <Matt5> nothing
#1527 [21:28] <NeneConsent> my e-mail is now disabled and i dont remember my identity questions
#1528 [21:28] <NeneConsent> what can i do?
#1529 [21:29] <NeneConsent> so i cant log in into minecraft.net and i want to change my e-mail
#1530 [21:29] <Flerp> matt if you go to the launcher options you can open a output log that might tell you the issue.
#1531 [21:30] <Flerp> nene is there a chance you are able to reactivate the email?
#1532 [21:30] <Matt5> output log?
#1533 [21:30] <jester> i get a diffrent error each time i hit play
#1534 [21:31] * NeneConsent [webchat@dsl-189-249-1-203-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#1535 [21:31] <Flerp> yes in the launcher before launching the game you can go to setting and activate a log that shows the game's current status
#1536 [21:31] * Please_help [webchat@cpe-184-153-111-169.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#1537 [21:32] <Matt5> ah ok
#1538 [21:32] <Flerp> it could lead you to a way to fix your issue
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#1540 [21:33] * Flerp [webchat@cpe-98-146-208-247.natnow.res.rr.com] has joined #minecrafthelp
#1541 [21:40] <Matt5> yea so that didn't work at all
#1542 [21:41] <Matt5> no new information gathered
#1543 [21:42] <Flerp> that's odd. so it launches and then stops loading before the main screen.
#1544 [21:42] <Matt5> yup
#1545 [21:43] <Flerp> i wonder if you used task manager to force close the game if it would give you information in the log
#1546 [21:43] <Matt5> nope
#1547 [21:45] <Flerp> that is extremely odd. did you check if the debug had anything?
#1548 [21:46] <Matt5> ive been trying to fix this for motnhs
#1549 [21:46] <Matt5> and ive tried that nothing
#1550 [21:47] * Zresus [webchat@177.237.131.76.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#1551 [21:47] <Zresus> hi
#1552 [21:47] <Zresus> is there someone?
#1553 [21:48] * Matt5 [webchat@c-24-21-26-97.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#1554 [21:48] <Flerp> yes what is your issue zresus
#1555 [21:48] <Zresus> bro, I can't play minecraft
#1556 [21:49] * ollie [webchat@187.sub-174-235-0.myvzw.com] has joined #minecrafthelp
#1557 [21:49] <Flerp> yes but what is happening exactly?
#1558 [21:49] <Zresus> with any launcher I get an error
#1559 [21:49] <Zresus> open gl
#1560 [21:49] <ollie> i cant get past the mojang logo
#1561 [21:49] <Zresus> there is no support for my driverd
#1562 [21:50] <Flerp> zresus have you tried installing new drivers
#1563 [21:50] <Flerp> ollie is it stuck on a red bar
#1564 [21:50] <Zresus> driver of another card?
#1565 [21:50] <Zresus> or reinstall mine?
#1566 [21:51] <Flerp> i would see if there is a driver update for your card and if not it might need to be downgraded
#1567 [21:51] * CCAlexander [webchat@cpe-184-58-55-119.cinci.res.rr.com] has joined #minecrafthelp
#1568 [21:52] <CCAlexander> Please help with my tech issues. Heres my DirectX https://paste.ubuntu.com/p/cmKkybCrxm/
#1569 [21:53] <Zresus> look at the official intel page and there is no dosponible
#1570 [21:53] <CCAlexander> Huh?
#1571 [21:53] <CCAlexander> I need to download a dospnible?
#1572 [21:53] <Flerp> zresus is also looking for help
#1573 [21:53] <Flerp> what is your issue cc?
#1574 [21:53] <CCAlexander> Sorry I'm just confused. Thank you sm tho
#1575 [21:54] <CCAlexander> It crashes at start
#1576 [21:54] <ollie> Flerp yeah its stuck on the red bar
#1577 [21:54] <Zresus> heres my dxdiag : https://paste.ubuntu.com/p/V7rznw79Cx/
#1578 [21:54] <CCAlexander> Holdon I'm having a tornado touchdown in my town and have to get to better shelter, LOL brb......
#1579 [21:57] * ImMrBarbas [webchat@customer-CLN-111-117.megared.net.mx] has joined #minecrafthelp
#1580 [21:57] <ImMrBarbas> Hello?
#1581 [21:57] <Flerp> hello
#1582 [21:58] <ImMrBarbas> I have a problem
#1583 [21:58] <Flerp> what is your problem?
#1584 [21:58] <Zresus> Is there anything I can do?
#1585 [21:58] <Flerp> what is the error you get zresus?
#1586 [21:59] <Zresus> there are no updates for my drivers
#1587 [21:59] <ImMrBarbas> Change the name of my account that represents a problem on a server that has ranges and money purchased
#1588 [21:59] <Zresus> I want to play
#1589 [21:59] <ImMrBarbas> I want to return my previous name
#1590 [21:59] * Mike4 [webchat@87.116.42.170] has joined #minecrafthelp
#1591 [22:00] <Flerp> if you changed the name recently you will have to wait the 30 days to change it again
#1592 [22:00] <ImMrBarbas> I do not want to wait for those days, I would lose all my things
#1593 [22:00] * pablo [webchat@host56.181-99-86.telecom.net.ar] has joined #minecrafthelp
#1594 [22:01] <pablo> hola
#1595 [22:01] <Zresus> hola
#1596 [22:01] <Mike4> I requested a password reset, but I'm not getting an email. My account is converted to a Mojang account. How fast is the password reset system?
#1597 [22:01] * pablo [webchat@host56.181-99-86.telecom.net.ar] has quit. (Client Quit)
#1598 [22:02] * Zresus [webchat@177.237.131.76.cable.dyn.cableonline.com.mx] has quit. (Quit: webchat.esper.net)
#1599 [22:02] * pablo [webchat@host56.181-99-86.telecom.net.ar] has joined #minecrafthelp
#1600 [22:02] <Flerp> im not sure how long it takes in most cases it takes a minute or so.
#1601 [22:03] <Mike4> So I guess I have to wait 2 months for them to reply to my support ticked >.<
#1602 [22:03] <Flerp> have you tried sending another reset request?
#1603 [22:04] <Mike4> Yes
#1604 [22:04] * blzs [webchat@47.204.228.61] has quit. (Quit: webchat.esper.net)
#1605 [22:04] <Flerp> is the email you sent the email the account is connected to/ did you type the email wrong?
#1606 [22:05] <ollie> Flerp i cant get past the mojang logo wiht the red bar
#1607 [22:05] <Flerp> ollie what version of minecraft are you trying to connect to?
#1608 [22:05] <ollie> java
#1609 [22:06] <Flerp> yes but what minecraft version?
#1610 [22:06] <ollie> 1.14
#1611 [22:06] <Flerp> okey is it one of the 1.14 updates (1.14.1 or 1.14.2)?
#1612 [22:07] <ollie> 1.14.2
#1613 [22:07] * pablo [webchat@host56.181-99-86.telecom.net.ar] has quit. (Client Quit)
#1614 [22:08] <Flerp> okey. i am not sure but i think 1.14.2 is bugged on some launchers and it might be fixed by a launcher reinstall as well as deleteing the version file
#1615 [22:09] <ollie> how would i delete the version file
#1616 [22:10] * Jasqn [webchat@64-250-36-177.dyn.tcworks.net] has joined #minecrafthelp
#1617 [22:10] <Jasqn> hello?
#1618 [22:10] <mattym> ollie, Thats an issue often caused by some other software on the computer causing a conflict, do the instructions Absol will provide below.
#1619 [22:10] <mattym> ??> ollie tools/hjt
#1620 [22:10] <Absol> ollie: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1621 [22:10] <Absol> ollie: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1622 [22:11] * Mike4 [webchat@87.116.42.170] has quit. (Quit: webchat.esper.net)
#1623 [22:11] <Flerp> hello, Jasqn.
#1624 [22:11] * Trey [webchat@108-246-20-94.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1625 [22:11] <Trey> Hello
#1626 [22:11] <Flerp> hello trey
#1627 [22:12] <Flerp> what's your issue?
#1628 [22:12] <Trey> I no longer have access to my old email, and I have a unmigrated mc account. That I cannot migrate because I dont remember using an email for the account.
#1629 [22:13] <mattym> Trey, Have you checked through all of your email accounts for the purchase confirmation or account creation confirmation email? If you find it, thats the email you need.
#1630 [22:14] <Trey> Its a old account, I use the username and password to sign in. I dont know any email for it.
#1631 [22:14] <Trey> Ive tried multiple ones
#1632 [22:14] <Trey> And none worked
#1633 [22:14] <mattym> ??> Trey account/send-email
#1634 [22:14] <Absol> Trey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1635 [22:14] <Absol> Trey: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1636 [22:15] * ollie [webchat@187.sub-174-235-0.myvzw.com] has quit. (Quit: webchat.esper.net)
#1637 [22:15] <Trey> So there is no other way to migrate my account without the gift code/ transaction ID?
#1638 [22:15] * zach [webchat@c-98-215-129-180.hsd1.il.comcast.net] has joined #minecrafthelp
#1639 [22:16] <mattym> Trey, Depends, there may be other options based on the payment method/timeframe you bought it, those will be listed in the following link from Absol.
#1640 [22:16] * zach is now known as Guest13555
#1641 [22:16] * Infinity [webchat@ip70-180-223-98.lv.lv.cox.net] has joined #minecrafthelp
#1642 [22:16] <mattym> ??> Trey account/trans-id
#1643 [22:16] <Absol> Trey: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1644 [22:17] * batboy984 [webchat@108-250-142-144.lightspeed.spfdmo.sbcglobal.net] has joined #minecrafthelp
#1645 [22:17] <Infinity> I've put in for a password reset link at least 5 or 6 times in the past 3 hours or so and I haven't gotten it. Why haven't I gotten the email even though I'm sure my account hasn't had the email changed?
#1646 [22:17] <Trey> I sent a email, but I dont think I will have the transaction ID/ gift code. Since I am not logged into the email that the code was sent too. I think my account might just stay unmigrated...
#1647 [22:18] <mattym> Infinity, Have you checked any spam/junk mail folders in your email account for the reset message?
#1648 [22:18] <Guest13555> I had issues with buying Minecraft today? The first time I entered my debit card information, and when it was all correct and I hit purchase, it failed. As it turned out, my bank stopped the transaction because it recognized Mojang from Sweden, thus claiming it as a fraud purchase until I could clear it up (I'm from the US). I did not receive a re
#1649 [22:18] <Guest13555> ceipt or anything from that first failed purchase. So i tried again with PayPal and that worked. Do you think I was charged twice, one from my debit card and the other from my PayPal?
#1650 [22:18] <Infinity> mattym i have and I haven't gotten anything
#1651 [22:19] <batboy984> yes my Minecraft launcher when I click on it just puts a black screen in front of me and its been going on since 2017
#1652 [22:19] <mattym> Guest13555, If it said it failed, and failed for the international purchases reason, usually no charge would have went through.
#1653 [22:19] <mattym> Guest13555, But the only way to be sure would be to double check with the bank.
#1654 [22:19] <mattym> ??> batboy984 win/dxdiag
#1655 [22:19] <Absol> batboy984: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1656 [22:20] <mattym> Infinity, Then you will need to contact Mojang support.
#1657 [22:20] <mattym> ??> Infinity account/send-email
#1658 [22:20] <Absol> Infinity: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1659 [22:20] <Absol> Infinity: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1660 [22:20] <batboy984> thanks
#1661 [22:20] * Guest13555 [webchat@c-98-215-129-180.hsd1.il.comcast.net] has quit. (Client Quit)
#1662 [22:20] <Infinity> i sent one through but I couldn't find the transaction ID - bought it with one of those giftcards in store but that was back in 2013 mattym
#1663 [22:21] <Trey> So there is no way I can migrated my account without using the Trans Id and the Gift code? It is a very old account...
#1664 [22:21] <Infinity> i put it down as NA but i included all the other pertinent info
#1665 [22:21] <mattym> Infinity, You will have to wait on see how Mojang will respond, but with giftcard purchases, you may not have any other options.
#1666 [22:22] <mattym> Trey, Wait to see if Mojang gives you an alternative way when they respond.
#1667 [22:22] <mattym> Trey, In the mean time, keep checking other emails you may have used for the original confirmation, as the one with that confirmation will be the correct one.
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#1669 [22:23] <Infinity> is there a way to check if someone got into my account and changed the email?
#1670 [22:23] <Trey> I've checked all my newest/oldest emails. None of them have any type of confirmation
#1671 [22:23] <Infinity> i would try making a new account to check that but i don't want to risk accidentally making a new acct and then screwing up my current situation
#1672 [22:23] <mattym> Infinity, If that had happened, you would have received an email to your account saying it was changed.
#1673 [22:23] <mattym> Trey, Then you will just need to wait on Mojangs reply.
#1674 [22:24] <Trey> Alright thank you
#1675 [22:24] <Infinity> is there any other way to change a password besides going through the "hope to get an email" system?
#1676 [22:24] <mattym> Infinity, Do you not know the current email?
#1677 [22:24] <Infinity> i know my current email
#1678 [22:24] <Infinity> thats' why im freaking out as to why im not getting a reset link
#1679 [22:24] <mattym> Infinity, Sorry, current password?
#1680 [22:25] <Infinity> i had to change it a week or so back because someone got in and i can't remember it is the problem
#1681 [22:25] <Infinity> usually just keep myself logged in but i had to restart my computer today
#1682 [22:25] <mattym> Infinity, Then no. If you had the current working one and wanted to change it, you could do so from the account page. But if you currently cannot login, you will need to wait on Mojang support.
#1683 [22:26] <Infinity> so im basically just resigned to waiting for like a month plus? judging from where they currently are on "when are we going to get back to you"
#1684 [22:26] <mattym> Infinity, Basically.
#1685 [22:27] <Trey> I'd have to wait a month+ aswell?
#1686 [22:27] <Trey> For a reply from mojang?
#1687 [22:27] <mattym> Trey, Yes
#1688 [22:27] <Trey> Woah, that's a long wait...
#1689 [22:27] <Infinity> not griping at you when i say this matty, but that I feel that is astronomically stupid on mojang's part
#1690 [22:28] <Infinity> like i understand they're a big company with a lot of requests
#1691 [22:28] <Trey> Mojang should create phone number lines for customer support, if they're going to take this long to reply...
#1692 [22:28] <mattym> Infinity, The issue is they are actually still a very small company with many requests.
#1693 [22:29] <Infinity> alright, thx anyway for the help
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#1695 [22:32] * Trey [webchat@108-246-20-94.lightspeed.frokca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1696 [22:32] * Cleiton [webchat@170.239.45.111] has joined #minecrafthelp
#1697 [22:32] <Cleiton> Oi
#1698 [22:32] <Cleiton> Preciso de ajuda
#1699 [22:33] <mattym> ??> Cleiton lang/pt
#1700 [22:33] <Absol> Cleiton: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1701 [22:34] <Cleiton> I need help with my account
#1702 [22:34] <mattym> Cleiton, What is the problem.
#1703 [22:35] <Cleiton> I forgot my security questions and forgot my email password
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#1705 [22:35] <mattym> Cleiton, Then you will need to contact Mojang.
#1706 [22:35] <mattym> ??> Cleiton account/send-email
#1707 [22:35] <Absol> Cleiton: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1708 [22:35] <Absol> Cleiton: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1709 [22:39] * superpowers04 [~superpowe@2600:8805:a100:8c9:146a:8e23:b346:f126] has joined #minecrafthelp
#1710 [22:40] <James> Hey guys, I have been having an issue playing multiplayer mode in minecraft and have been search relentlessly online for an answer to no avail. Anyways, I was hoping that someone in here might be able to help me. I am unable to join my brother's world. We've followed all the tutorials to do it (open to LAN --> direct connect --> server address etc)
#1711 [22:40] <James> but have been unsuccessful. Now my other brother who has the switch wants to play together in multiplayer cross-platforms. Some research has told us that this is possible (PC to Switch) and I just bought minecraft earlier this month so I am unsure why it I am unable to play simple multiplayer with someone else on a different server somewhere else.
#1712 [22:41] <mattym> James, What version/edition of the game do you own on the PC?
#1713 [22:42] <James> I am pretty sure it is the Java Edition that I have. However my computer has windows 10...
#1714 [22:42] <mattym> James, Java Edition, can only play with other Java Edition players or servers.
#1715 [22:43] * austin_ [webchat@75-108-125-164.cnrocmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1716 [22:43] <James> How do I get Windows 10 version? Did I need to buy a different version? I bought a mincraft account but was unaware that I had to like choose a version...
#1717 [22:44] <mattym> James, When did you buy the Java Edition?
#1718 [22:44] <James> Like April 5 I think...
#1719 [22:44] <James> I saw online that if you bought it before October 2018 you could but I just bought it
#1720 [22:44] <mattym> James, Then yes, you would need to buy the windows 10 Edition separately
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#1722 [22:45] <austin_> hey so with vbo constantly on now is there a way i can turn it off with 1.14.1?
#1723 [22:45] <mattym> austin_, No
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#1725 [22:46] * pablo [webchat@host56.181-99-86.telecom.net.ar] has joined #minecrafthelp
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#1727 [22:46] <James> I already paid $28 for Minecraft... I don't quite understand. Did I buy the wrong thing or do you not get multiplayer for that price?
#1728 [22:47] <mattym> James, You get multiplayer with other Java Edition users or Java Edition servers.
#1729 [22:48] <James> Right right... But I don't really want to buy it again. Is there any way I can switch it for windows 10 or like get my money back or anything?
#1730 [22:48] <mattym> James, No
#1731 [22:49] <James> Okay, well I wanted to play multiplayer with someone on the switch, so that's out, but my other brother bought the same thing as me and we can't get multiplayer to work either
#1732 [22:50] <mattym> James, Whos computer is acting as the host?
#1733 [22:50] <James> We tried both of ours
#1734 [22:50] <James> Do you have to be on the same network??
#1735 [22:51] <mattym> James, For LAN play on Java Edition, yes.
#1736 [22:51] <mattym> James, Otherwise, you would need to set up a server.
#1737 [22:51] <James> He lives in another part of the state. There's no way to play multiplayer that way?
#1738 [22:51] <James> What does that mean set up a server?
#1739 [22:52] <mattym> James, One of you runs a server that can be connected to over the internet.
#1740 [22:52] <mattym> ??> James mp/server-setup
#1741 [22:52] <Absol> James: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#1742 [22:52] <James> Thank you for all the help btw! I am not the most tech savvy
#1743 [22:53] <James> So, I have another question about the windows 10 version
#1744 [22:53] <mattym> James, Yes
#1745 [22:53] <James> If I had bought that would none of this have been a problem? Would I have been able to play cross-platform and cross-pc?
#1746 [22:54] <mattym> James, The Windows 10 Edition uses a completely different multiplayer system, its run via Xbox Live. So as long as both of you are XBL friends, it would work.
#1747 [22:56] <James> Hmm okay. I used to play xbox but haven't in a long time. Don't you have to pay for a XBL account or something?
#1748 [22:56] <mattym> James, On the PC, no.
#1749 [22:56] <James> I'm just asking in case there would be a way to play with my brother who only has it on the switch
#1750 [22:57] <mattym> James, On the switch the free Xbox Live accounts are all thats needed.
#1751 [22:57] <mattym> James, You only need to have a paid XBL account on an actual Xbox.
#1752 [23:00] <James> Okay, thanks! Going back to the link you sent me, I'll check that out in a sec, but I wanted to ask about something else. My brother and I (on PCs) tried out that Logmein Hamachi download thing because we could'nt figure out the multiplayer and we got that to work, but I think it only works as long as the other is logged in (hosting it). But we wan
#1753 [23:00] <James> ted to be able to play in a shared world (even if the other wasn't able to play at that moment)
#1754 [23:00] <James> Is this setting up a server better? A fix to the problem?
#1755 [23:00] <mattym> James, Hamachi is horrible.
#1756 [23:01] <mattym> James, A properly set up server can be on without anyone needing to be logged into it, but the computer running it will need to be always on and online.
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#1758 [23:02] <James> Could you give me advice on how to do it? I know you sent me the link, and I'd read the whole thing if I have to but if there's anything you could help me with I'd be grateful
#1759 [23:03] <mattym> James, If you want to run a server, we generally insist you go through the instructions on that page. If you are unable to get one working with the info provided there, you will need to look into hosted (paid) options.
#1760 [23:04] <James> Have you set up a server for minecraft before? Is it easy for someone who isn't very familiar with computers?
#1761 [23:05] <James> Okay, thank you! I'll get working on it then. Thanks for all the help! Much appreciated. Bye
#1762 [23:05] <James> Okay, thank you! I'll get working on it then. Thanks for all the help! Much appreciated. Bye
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#1765 [23:10] <Joe_Johnson> My minecraft launches it almost loads then crashes please help
#1766 [23:15] <mattym> Joe_Johnson, Are there any errors or messages when it happens?
#1767 [23:16] <Joe_Johnson> no its just says java is not responding and the launcher says it crashed
#1768 [23:16] * scarystories [webchat@c-73-7-141-91.hsd1.ga.comcast.net] has joined #minecrafthelp
#1769 [23:16] <scarystories> hi
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#1771 [23:18] <mattym> ??> Joe_Johnson av/adwcleaner
#1772 [23:18] <Absol> Joe_Johnson: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1773 [23:18] <Absol> Joe_Johnson: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1774 [23:19] <Joe_Johnson> thank you
#1775 [23:31] * Joe_Johnson [webchat@47-222-103-24.terlcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1776 [23:31] <Joe_Johnson> hey so i restarted after the cleanup
#1777 [23:32] <mattym> Joe_Johnson, Test the game again.
#1778 [23:32] <Joe_Johnson> ok
#1779 [23:34] <Joe_Johnson> omg it worked thank you so much
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