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#3 [00:13] <itsmenotluigi> I died it hardcore and wanted to spectate my world, but all it does is glitch out and wont load anything other than mobs. I can't move or break blocks. I tried exiting and reentering minecraft but that didn't work.
#4 [00:16] <Ghost8797> I am trying to help a friend that is trying to play 1.14.2, but keeps crashing before reaching the menu and the logs are not helpful. I had them allocate 4GB of their 8GB of ram and it keeps crashing and giving a error code that's related to not enough ram. Not even reinstalling or updating Java versions help
#5 [00:22] * Anthony [webchat@S0106f0f249e00eb3.vs.shawcable.net] has joined #minecrafthelp
#6 [00:23] <Anthony> How do you refund, I bought the wrong edition.
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#9 [01:14] * Benjanator_27 [webchat@nat.195.sinet.kiev.ua] has joined #minecrafthelp
#10 [01:14] <Benjanator_27> hello
#11 [01:15] <Benjanator_27> I want to ask about my MC 1.8 is broken
#12 [01:15] <Benjanator_27> I can't enter like there's an error with .jar file
#13 [01:24] * liquidchez [webchat@125-237-146-151-fibre.sparkbb.co.nz] has joined #minecrafthelp
#14 [01:24] <liquidchez> help
#15 [01:25] <liquidchez> i had an acc like 5 years ago and forgot all login, anything i can do
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#17 [01:46] * Jack [webchat@122.104.253.252] has joined #minecrafthelp
#18 [01:47] <Jack> It says i have to rebuy minecraft
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#21 [02:03] * Carter [webchat@c-73-44-35-93.hsd1.il.comcast.net] has joined #minecrafthelp
#22 [02:03] <Carter> hello
#23 [02:03] <Carter> i need assistance
#24 [02:09] * loganb [webchat@65.157.96.100] has joined #minecrafthelp
#25 [02:09] <loganb> help pls
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#27 [02:21] * Rob [webchat@97e45f53.skybroadband.com] has joined #minecrafthelp
#28 [02:22] <Rob> Hi yesterday my mum bought minecraft for me but it was under a different email address that i made my account on. This means i cannot located, download, or play the game. Could you please help
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#36 [03:17] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
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#38 [03:51] * kevin5 [webchat@115.200.179.58.sta.dodo.net.au] has joined #minecrafthelp
#39 [03:51] * JRW__ [webchat@95.146.14.22] has joined #minecrafthelp
#40 [03:52] <JRW__> my minecraft keeps crashing with the -805306369
#41 [03:52] * JRW__ [webchat@95.146.14.22] has quit. (Client Quit)
#42 [03:53] <kevin5> hello my son delated the app in his ipad. how can i download the app without pay.
#43 [03:53] * VinNator [webchat@73.90.211.81] has joined #minecrafthelp
#44 [03:54] <VinNator> soo i was just playing minecraft java edition in my friends realm and it said that i was kicked by an operator
#45 [03:54] <VinNator> he said it wasnt him and he doesnt know why so i searched it up and people said its a bug?
#46 [03:54] <VinNator> how long till it gets fixed?
#47 [03:55] <VinNator> cause no i currently cant even join the realm and my friends arent able to join it as well
#48 [03:55] <VinNator> now*
#49 [03:59] * kevin5 [webchat@115.200.179.58.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
#50 [04:18] * TvrtkoPop [webchat@89.146.162.74] has joined #minecrafthelp
#51 [04:18] <TvrtkoPop> hello
#52 [04:19] * TvrtkoPop [webchat@89.146.162.74] has quit. (Client Quit)
#53 [04:31] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#54 [04:37] * Itzzjikke2 [webchat@SURFnet-CIDR-Block-V.invalid] has joined #minecrafthelp
#55 [04:37] <Itzzjikke2> Hello
#56 [04:37] <Itzzjikke2> Hello
#57 [04:38] * Itzzjikke2 [webchat@SURFnet-CIDR-Block-V.invalid] has left #minecrafthelp
#58 [05:12] * Lord_of_Life [~Lord@77.28.168.93] has joined #minecrafthelp
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#60 [05:17] * loss [webchat@cpc130402-gran5-2-0-cust181.know.cable.virginm.net] has joined #minecrafthelp
#61 [05:17] <loss> right
#62 [05:18] <loss> basically
#63 [05:18] <loss> I baught Minecraft on ps4
#64 [05:18] <loss> but the next day, my ps4 broke and wont allow me to install any games eg minecraft
#65 [05:19] <loss> sooooo, I don't want to fix my ps4 and have decided to move to pc
#66 [05:19] <loss> so is it possible to give Minecraft pc\\\\\\?
#67 [05:41] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has joined #minecrafthelp
#68 [05:48] * nave [webchat@77.139.0.7] has joined #minecrafthelp
#69 [05:48] <nave> hi
#70 [05:48] <nave> i cant log in to the game
#71 [05:48] <nave> after the update of 14.2
#72 [05:58] * Ori_Revivo [webchat@5.29.2.18] has joined #minecrafthelp
#73 [05:58] <Ori_Revivo> hello?
#74 [06:01] <Ori_Revivo> ?
#75 [06:03] <Ori_Revivo> Hello?
#76 [06:06] <VinNator> i honestly dont think no ones answers on these
#77 [06:06] * VinNator [webchat@73.90.211.81] has quit. (Quit: webchat.esper.net)
#78 [06:06] <Ori_Revivo> wait
#79 [06:07] <Ori_Revivo> why you left ??
#80 [06:07] <Ori_Revivo> i need help
#81 [06:09] * Ori_Revivo [webchat@5.29.2.18] has quit. (Quit: webchat.esper.net)
#82 [06:27] * theminiferret [webchat@bzq-109-66-99-50.red.bezeqint.net] has joined #minecrafthelp
#83 [06:29] <theminiferret> Some time ago they blocked me the email and my Myincraft user was deleted ... I want to recover it
#84 [06:32] * Alexis [webchat@137.178.3.93.rev.sfr.net] has joined #minecrafthelp
#85 [06:34] * theminiferret [webchat@bzq-109-66-99-50.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#86 [06:35] <Alexis> Hello, when I want to migrate my old acccount to Mojang account it’s say that I already have a Mojang account but it’s impossible to connect I try to change my password few times but seem to doesn’t exist, I don’t understand please help me. I buy these game at the beginning when it was still in developing. Thanks
#87 [06:36] <GreyVulpine> Please contact Mojang Support at: https://help.mojang.com/customer/portal/emails/new
#88 [06:36] <Alexis> Ok thanks
#89 [06:38] * Alexis [webchat@137.178.3.93.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#90 [06:57] * Rob [webchat@cpe-121-208-59-197.cfui-cr-004.woo.qld.bigpond.net.au] has joined #minecrafthelp
#91 [06:58] <Rob> Whenever I try to open my game it crashes and stops responding. I have tried restarting and deleting and re downloading the game. Nothing seems to work
#92 [07:42] * Ally [webchat@156.57.253.154] has joined #minecrafthelp
#93 [07:43] <Ally> How do I fix my Minecraft? Everytime I try to open it, it says the file or directory is corrupted and unreadable. I've tried reinstalling it, and it didn't fix the issue.
#94 [07:51] * _Chopy_ [webchat@c-73-244-45-13.hsd1.fl.comcast.net] has joined #minecrafthelp
#95 [07:53] <_Chopy_> Hi, Today I tried logging into minecraft and I have a coding program provided by codakid that gives you an older version to mod on. I recently used the coding program and tested my mods for the version they distributed and then went to the minecraft launcher and it said that it detected a pirated version of minecraft.
#96 [07:53] <_Chopy_> The older version is 1.8
#97 [07:54] * _Chopy_ [webchat@c-73-244-45-13.hsd1.fl.comcast.net] has quit. (Client Quit)
#98 [07:55] * Commandass [webchat@46-210-113.internethome.cytanet.com.cy] has joined #minecrafthelp
#99 [07:56] <Commandass> Hello! I have a problem with my server. When someone tries to connect it says something with ioexception java error. WHat does this mean and how can i get rid of this
#100 [07:56] <Commandass> Hello! I have a problem with my server. When someone tries to connect it says something with ioexception java error. WHat does this mean and how can i get rid of this
#101 [08:09] * Commandass [webchat@46-210-113.internethome.cytanet.com.cy] has left #minecrafthelp
#102 [08:42] * dunaman [webchat@al-217-129-159-71.netvisao.pt] has joined #minecrafthelp
#103 [08:42] <dunaman> hello
#104 [08:42] <Greymagic27> dunaman, Hey. What's the issue?
#105 [08:42] <dunaman> i cant login on my account
#106 [08:42] <Greymagic27> dunaman, When you try does it produce any sort of error message?
#107 [08:43] <dunaman> i already try to change password but that password doest work
#108 [08:43] <dunaman> it says password doesnt work
#109 [08:43] <Greymagic27> dunaman, And you've tried to reset the password already?
#110 [08:43] <dunaman> yes and that passwork doesnt work
#111 [08:43] <Greymagic27> dunaman, I'd like to check that nothing on your PC could be blocking you from logging in. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#112 [08:44] <Greymagic27> ??> dunaman tools/hjt
#113 [08:44] <Absol> dunaman: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#114 [08:44] <Absol> dunaman: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#117 [09:12] * Anton_Heller [webchat@ip5f5be2a3.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#118 [09:14] <Anton_Heller> Hello, i have a problem with my account. My emailadress is outdated and thatswhy i cant cahnge my password that i dont know anymore.
#119 [09:19] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has joined #minecrafthelp
#120 [09:20] <MrSwagMan666> My minecraft keeps 'not responding' when i start it up
#121 [09:23] * MrSwagMan666 [webchat@cpc83289-brig21-2-0-cust932.3-3.cable.virginm.net] has quit. (Client Quit)
#122 [09:26] * entropicm [webchat@cpc114120-lee213-2-0-cust812.7-1.cable.virginm.net] has joined #minecrafthelp
#123 [09:28] * LaRocket [webchat@91-160-83-61.subs.proxad.net] has quit. (Quit: webchat.esper.net)
#124 [09:29] <entropicm> Hi my friend has tried to renew our realm but he is getting a message saying "your payment was successful, but your realm couldn't be created right now". This has been happening for over a week and the mojang support team is behind by 2 months so we're not going to hear a reply for them until end of june/july time. has anyone got a fix to this? ...
#125 [09:29] <entropicm> also we're on xbox one, sorry!
#126 [09:40] * Anton_Heller [webchat@ip5f5be2a3.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#127 [09:42] * nave [webchat@77.139.0.7] has quit. (Quit: webchat.esper.net)
#128 [10:19] * Trev [webchat@cpe-172-101-249-31.rochester.res.rr.com] has joined #minecrafthelp
#129 [10:20] <Trev> When I try and log into Minecraft it always says could not connect to server, then when I try and play it in offline mode it says some of the game files are missing
#130 [10:25] <Trev> Hello?
#131 [10:30] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#132 [10:42] * HighWitherWeed [webchat@46.128.167.88.dynamic.cablesurf.de] has joined #minecrafthelp
#133 [10:42] <HighWitherWeed> hallo mein Java kann nicht mehr starten und bei minecraft funktionert das reguläre starten trz nicht
#134 [10:43] <HighWitherWeed> was kann ich da machen?
#135 [10:43] * HighWitherWeed [webchat@46.128.167.88.dynamic.cablesurf.de] has quit. (Client Quit)
#136 [10:47] * whiter [webchat@public-gprs400974.centertel.pl] has joined #minecrafthelp
#137 [10:49] * Trev [webchat@cpe-172-101-249-31.rochester.res.rr.com] has joined #minecrafthelp
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#139 [10:50] <whiter> i. I can not log in to my account, I can not reset my password. Mail does not come. I have two accounts, one on bialymail@gmail.com (nickname: dawid2002) and on bialymail@o2.pl (nickname probably whiter). Can you help me?
#140 [10:59] * LaRocket [webchat@91-160-83-61.subs.proxad.net] has joined #minecrafthelp
#141 [11:01] * ham0sh [webchat@host86-156-31-10.range86-156.btcentralplus.com] has joined #minecrafthelp
#142 [11:02] <ham0sh> hello?
#143 [11:02] * LaRocket [webchat@91-160-83-61.subs.proxad.net] has quit. (Client Quit)
#144 [11:02] <ham0sh> I cannot launch minecraft because of an OpenGL error!
#145 [11:02] * thebestjack [webchat@host81-147-131-120.range81-147.btcentralplus.com] has joined #minecrafthelp
#146 [11:03] <ham0sh> I cannot launch minecraft because of an 'opengl' error. I've tried updating my drivers but it doesn't seem to make a difference
#147 [11:03] <thebestjack> Hi - I purchased Minecraft back in 2011 and when trying to migrate to Mojang it say's It's already been migrated. I have an email from back 2012 saying that I migrated to my email but can't see it associated with my account anywhere?
#148 [11:03] <ham0sh> what is this thing
#149 [11:04] <ham0sh> is there actually anyone here?
#150 [11:04] * ham0sh [webchat@host86-156-31-10.range86-156.btcentralplus.com] has quit. (Client Quit)
#151 [11:07] * kevin3 [webchat@h-231-241.A785.priv.bahnhof.se] has joined #minecrafthelp
#152 [11:09] <kevin3> Hello, im having an issue where I cant load up 1.14 or 1.14.2 etc, however i can load and play any version below 1.14 and it continues through perfectly fine, but as soon as I start 1.14 and up it doesn't work, it crashes on me or stops loading overall when it comes to the end of the loading bar, I have no idea to why this is happening and I was wo
#153 [11:09] <kevin3> ndring if u guys might have any clue
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#158 [11:14] * Xaiized [webchat@host-103-121-16-95.myrepublic.co.id] has joined #minecrafthelp
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#160 [11:14] <Jrpage> Hello
#161 [11:15] <Jrpage> i forgot my security questions to my account and I don’t have access to the email
#162 [11:15] * Jrpage [webchat@cpc103558-stkn17-2-0-cust487.11-2.cable.virginm.net] has quit. (Client Quit)
#163 [11:16] <Xaiized> hi, i can't run my minecraft. i have the problem Pixel Format Not Accelerated. i am using a Lenovo T61 with the specs: https://paste.ubuntu.com/p/BbBp54rwbc/
#164 [11:16] <Xaiized> i've checked and my graphics card and stuff are all up to date
#165 [11:17] * LaRocket [webchat@91-160-83-61.subs.proxad.net] has joined #minecrafthelp
#166 [11:19] * thebestjack [webchat@host81-147-131-120.range81-147.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#167 [11:28] * Sara0 [webchat@85-76-9-84-nat.elisa-mobile.fi] has joined #minecrafthelp
#168 [11:28] <Sara0> hey
#169 [11:29] <Sara0> So I get the "could not connect to server" problem
#170 [11:29] <Sara0> is there some kind of fix or?
#171 [11:30] <Sara0> changed my password and all. It's migrated to mojang acc. Didn't have any problems untill now when I wanted to play again
#172 [11:32] * Sara0 [webchat@85-76-9-84-nat.elisa-mobile.fi] has quit. (Client Quit)
#173 [11:33] * Sara0 [webchat@85-76-9-84-nat.elisa-mobile.fi] has joined #minecrafthelp
#174 [11:34] <Sara0> Alright so I got disconnected for what ever reason..
#175 [11:34] <Sara0> So i get the "could not connect" problem
#176 [11:34] <Sara0> Is this a common thing and how easy it is to fix?
#177 [11:36] <LaRocket> Hello, my name is LaRocket. I have a problem. I can not connect to servers like hypixel or go solo. when I go
#178 [11:36] <LaRocket> in the world his plant and in solo as in multiplayer: his tells me java.lang.nullpointerexception: group or java.lang.IllegalStateException:
#179 [11:36] <LaRocket> failed to create a child event loop.
#180 [11:36] <LaRocket> It's been a few days since I have problems, I have uninstalled avast, updated java, disabled IPV6, reinstalled Minecraft and installed it from the official site. I searched on the mojang support and I did not see anything or anything, so I'm stuck, help me
#181 [11:42] * Jen1 [webchat@c-68-57-223-132.hsd1.in.comcast.net] has joined #minecrafthelp
#182 [11:43] <Jen1> I was wondering if I should have the new bedrock update with the pillagers on minecraft xbox one?
#183 [11:44] <Greymagic27> ??> Xaiized win/dxdiag
#184 [11:44] <Absol> Xaiized: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#185 [11:44] <Greymagic27> ??> Sara0 tools/hjt
#186 [11:44] <Absol> Sara0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#187 [11:44] <Absol> Sara0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#188 [11:46] <Sara0> Absol all of it?
#189 [11:47] <Greymagic27> Sara0, What do you mean?
#190 [11:47] <Sara0> ooh nvm
#191 [11:47] <Sara0> Absol https://paste.ubuntu.com/p/93m8BQBDBZ/
#192 [11:47] <Greymagic27> ??> Sara0 info/mcleaks
#193 [11:47] <Absol> Sara0: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#194 [11:47] <Absol> Sara0: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#195 [11:47] <Greymagic27> ??> Sara0 win/hosts/edit
#196 [11:47] <Absol> Sara0: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#197 [11:48] <Absol> Sara0: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#198 [11:48] <Greymagic27> Sara0, Once you've done that. I've got one more step I'd like you to do
#199 [11:48] * Xaiized [webchat@host-103-121-16-95.myrepublic.co.id] has quit. (Quit: webchat.esper.net)
#200 [11:51] <whiter> Hi. I can not log in to my account, I can not reset my password. Mail does not come. I have two accounts, one on bialymail@gmail.com (nickname: dawid2002) and on bialymail@o2.pl (nickname probably whiter). Can you help me?
#201 [11:51] <Sara0> alright done
#202 [11:51] <LaRocket> I changed my password
#203 [11:51] <Sara0> Absol done
#204 [11:51] <Greymagic27> whiter, Please don't tell us your information. This is a public channel
#205 [11:51] <Greymagic27> Sara0, Great. Make sure to change your minecraft password then run this tool:
#206 [11:51] <Greymagic27> ??> Sara0 av/adwcleaner
#207 [11:51] <Absol> Sara0: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#208 [11:51] <Absol> Sara0: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#209 [11:52] <Greymagic27> ??> LaRocket tools/hjt
#210 [11:52] <Absol> LaRocket: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#211 [11:52] <Absol> LaRocket: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#212 [11:52] <Greymagic27> ??> whiter account/send-email
#213 [11:52] <Absol> whiter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#214 [11:52] <Absol> whiter: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#215 [11:53] <whiter> thx
#216 [11:53] <whiter> bye
#217 [11:53] * whiter [webchat@public-gprs400974.centertel.pl] has quit. (Quit: webchat.esper.net)
#218 [12:01] <Jen1> I was wondering if I should have the new bedrock update with the pillagers on minecraft xbox one?
#219 [12:02] <Greymagic27> Jen1, Hey. What version of bedrock are you currently playing?
#220 [12:03] <Jen1> I have no clue. It is on the xbox one edition
#221 [12:03] <Greymagic27> Jen1, Check for any game updates. As far as I know xbox one does have the pillager update
#222 [12:04] <Jen1> I have checked for updates but it says none are available
#223 [12:04] * Sara0 [webchat@85-76-9-84-nat.elisa-mobile.fi] has joined #minecrafthelp
#224 [12:04] <Sara0> alright back Absol
#225 [12:04] <Jen1> I also do not have the aquatica update for it. Was it suppose to have that too?
#226 [12:04] <Greymagic27> Sara0, Welcome back. Have you changed your password?
#227 [12:05] <Sara0> not yet
#228 [12:05] <Sara0> should I do it rn?
#229 [12:05] <Greymagic27> Sara0, Yes please. You've given your account details away to other people using the tool
#230 [12:05] <Sara0> alright
#231 [12:05] <Greymagic27> Jen1, I think it should. We don't support bedrock edition here but here are some places where you can find support:
#232 [12:05] <Greymagic27> ??> Jen1 bedrock/support
#233 [12:05] <Absol> Jen1: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources.
#234 [12:07] <Jen1> ok thank you!
#235 [12:10] <Sara0> alright
#236 [12:10] <Sara0> Changed my pass
#237 [12:10] <Sara0> Greymagic27 Absol
#238 [12:10] <Sara0> Is it safe to try again
#239 [12:10] <Sara0> or?
#240 [12:12] * SverrevanHoepen [webchat@host-sgo28h.gs1.zeelandnet.nl] has joined #minecrafthelp
#241 [12:13] <SverrevanHoepen> Hello, I need to confirm my childs Minecraft account with an payment but we don't have any of those choices. This is because we live in the Netherlands we only have: IDEAL and Paypal.
#242 [12:14] <Sara0> SverrevanHoepenI think you should have gotten an email about the purchase to the email you/he put in while buying it
#243 [12:15] <SverrevanHoepen> Oh but we bought the account in 2013 and we never knew we needed to pay to change his email!
#244 [12:15] <LaRocket> I send it or the pastebin ?
#245 [12:16] <Sara0> SverrevanHoepen You shouldn't need to pay anything to change his email for the account
#246 [12:16] <SverrevanHoepen> Oh yes we do it says on my childs computer parents email confirmation we followed all the steps then it says we needed to pay an small fee of 10 cents
#247 [12:17] <Sara0> SverrevanHoepen https://account.mojang.com/me/settings go to this link it's the company who owns minecraft
#248 [12:17] <SverrevanHoepen> I clicked on it and it said parents confirmation instant??
#249 [12:17] <Sara0> There you can log in your minecraft account and change his/her email without payment
#250 [12:19] <SverrevanHoepen> https://imgur.com/a/OmeSQTQ
#251 [12:19] <LaRocket> why changed his email?
#252 [12:19] <Sara0> Can you confirm your parent and all and send me more pictures
#253 [12:19] <SverrevanHoepen> Okay.
#254 [12:20] <Sara0> Absol Back baby is everything good now or?
#255 [12:20] * Skyater [webchat@c-73-131-34-174.hsd1.sc.comcast.net] has joined #minecrafthelp
#256 [12:20] <Skyater> I have an old account I do not know how to recover.
#257 [12:21] <SverrevanHoepen> https://imgur.com/a/W910r7k
#258 [12:21] <Skyater> it may be under my same email though, which automatically signs me into the new account.
#259 [12:22] <Sara0> SverrevanHoepen alright I'm at my ropes end here ;D You and me have to wait untill a mod comes around to help you!
#260 [12:22] <Skyater> alright
#261 [12:22] <SverrevanHoepen> Alright
#262 [12:22] <Sara0> Skyater if you remember the email on your old (?) account you can migrate it to a mojang account
#263 [12:23] <Sara0> https://account.mojang.com/migrate it seems like you also need to know your password
#264 [12:24] <Sara0> As I said I'm not a mod here just a helpful gentleman passing by ;D
#265 [12:24] <Skyater> I tried his but nothing I tried worked even my mothers email.
#266 [12:25] <Sara0> hmm
#267 [12:25] <Sara0> Greymagic27 Absol I still have the same problem?
#268 [12:25] <Skyater> it was a 2010-2011 account.
#269 [12:26] <SverrevanHoepen> How long should it take till an mod arrives?
#270 [12:26] <Skyater> Plus when I try my email it just signs me into the account I bought last year.
#271 [12:26] <Sara0> They'r an volunteer group so anywhere from 1h to 30mins? I'm not sure at all
#272 [12:28] <SverrevanHoepen> Okay
#273 [12:28] <Sara0> they're*
#274 [12:28] * Jen1 [webchat@c-68-57-223-132.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#275 [12:37] <Skyater> okey
#276 [12:40] <SverrevanHoepen> Is there an mod
#277 [12:40] * FunkMasterBlast [webchat@90.252.3.114] has joined #minecrafthelp
#278 [12:40] <Sara0> nope
#279 [12:41] <Sara0> Trying to get a hold of mod myself too XD
#280 [12:43] <Skyater> waiting to actually get some help.
#281 [12:43] <Skyater> what does it mean when reCaptcha cannot connect
#282 [12:43] <Sara0> Hmm
#283 [12:44] <FunkMasterBlast> Hi guys, bit of a tricky one... I Know my user name and password, but not the email my account is linked to. how can I log in?
#284 [12:45] <Sara0> FunkMasterBlast https://account.mojang.com/migrate
#285 [12:45] <FunkMasterBlast> Thanks!
#286 [12:46] <Sara0> there you can also use the forgot email thingy ;)
#287 [12:49] * Arina [webchat@78-58-232-74.static.zebra.lt] has joined #minecrafthelp
#288 [12:50] <Arina> Hello! Today I registered to Mojango. I have already confirm the verification code. later I should log in, but when I press log in button, nothing is hapenning. What should I do?
#289 [12:51] <Skyater> migrate is not working.
#290 [12:55] <Arina> I do not now actually what do you mean, because I am I new member. If I understand you corectly, you mean that migrating from old minecraft acc isnt working. But I am a new member, I tried to registered as new and wanted to buy minecraft today. So how I can do it now?
#291 [12:56] <Skyater> no I have Minecraft, but am trying to get an old account. Which I know the email of but it is not working.
#292 [12:57] <Sara0> wait for mod to come and help you guys
#293 [12:58] <Sara0> have patience XD
#294 [12:58] <urielsalis> hi Skyater
#295 [12:58] <urielsalis> hi Sara0
#296 [12:58] <urielsalis> hi Arina
#297 [12:58] <Sara0> Hello
#298 [12:58] <urielsalis> what are your issues?, dont have the full logs
#299 [12:59] <Sara0> Absol was helping me with the "could not connect to server"
#300 [12:59] <urielsalis> Absol is a bot
#301 [12:59] <Sara0> that explains why he wasn't answering me ;DD
#302 [12:59] <urielsalis> ??> Sara0 tools/hjt
#303 [12:59] <Absol> Sara0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#304 [12:59] <Absol> Sara0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#305 [12:59] <Sara0> i've alrewady done that
#306 [13:00] <Sara0> or should I give you the info again?
#307 [13:00] <urielsalis> Sara0, ah, I see that you had mcleaks, removed that and ran adwcleaner
#308 [13:00] <urielsalis> Sara0, did you restart your PC after that?
#309 [13:00] <Sara0> yep
#310 [13:00] <Sara0> I did
#311 [13:00] <urielsalis> Sara0, try to play now
#312 [13:00] <Sara0> I still have the same problem though
#313 [13:00] <urielsalis> ??> Sara0 tools/hjt
#314 [13:00] <Absol> Sara0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#315 [13:01] <Absol> Sara0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#316 [13:01] <urielsalis> Sara0, make a new one ^
#317 [13:01] * maemae17 [webchat@ip68-97-69-117.ok.ok.cox.net] has joined #minecrafthelp
#318 [13:01] <Sara0> should I restart the whole process?
#319 [13:01] <Sara0> alright
#320 [13:01] <Skyater> so you can only have one Minecraft account to each Mojang account?
#321 [13:01] <urielsalis> Skyater, yes
#322 [13:01] <Sara0> https://paste.ubuntu.com/p/nZ5HSVDnhT/
#323 [13:02] <urielsalis> Sara0, MCLeaks is still there
#324 [13:02] <Sara0> hmm
#325 [13:02] <urielsalis> ??> Sara0 win/hosts/edit
#326 [13:02] <Absol> Sara0: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#327 [13:02] <Absol> Sara0: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#328 [13:02] <urielsalis> ??> Sara0 info/mcleaks
#329 [13:02] <Absol> Sara0: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#330 [13:02] <Absol> Sara0: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#331 [13:02] <urielsalis> ??> Arina scold/pm
#332 [13:02] <Absol> Arina: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#333 [13:02] <urielsalis> Arina, what happens when you try logging in?
#334 [13:03] <Arina> Nothing. It is like button isnt working
#335 [13:03] <SverrevanHoepen> Is there an mod
#336 [13:04] <urielsalis> SverrevanHoepen, for?
#337 [13:04] <Sara0> ooh
#338 [13:04] <urielsalis> ??> Arina tools/hjt
#339 [13:04] <Sara0> alright
#340 [13:04] <Absol> Arina: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#341 [13:04] <Absol> Arina: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#342 [13:04] <maemae17> I downloaded Minecraft Java Edition onto my MacBook Air. When I boot it up, it pulls up an error that says "Minecraft quit unexpectedly". I've tried updating my java & MacOS, using previous versions of the launcher, and disabling antivirus/firewall software. Any ideas of how to fix this?
#343 [13:05] <Sara0> alright i've changed my password
#344 [13:05] * NoobLineRo [webchat@84.117.120.171] has joined #minecrafthelp
#345 [13:05] * NoobLineRo [webchat@84.117.120.171] has joined #minecrafthelp
#346 [13:05] * NoobLineRo [webchat@84.117.120.171] has left #minecrafthelp
#347 [13:05] <urielsalis> Sara0, you followed the instructions to remove mcleaks from your host file?
#348 [13:05] <Sara0> yep
#349 [13:05] * ItsKRONX11 [webchat@84.117.120.171] has joined #minecrafthelp
#350 [13:05] <urielsalis> maemae17, one moment
#351 [13:05] <ItsKRONX11> admins
#352 [13:05] <urielsalis> ??> maemae17 launcher/log
#353 [13:05] <ItsKRONX11> When I reset my password after 15 minutes nothing comes
#354 [13:05] <Absol> maemae17: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#355 [13:06] <urielsalis> ??> ItsKRONX11 account/send-email
#356 [13:06] <Absol> ItsKRONX11: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#357 [13:06] <Absol> ItsKRONX11: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#358 [13:06] <ItsKRONX11> Did already..
#359 [13:06] <ItsKRONX11> gang
#360 [13:06] <urielsalis> ItsKRONX11, you need to wait for their response then
#361 [13:06] <Sara0> urielsalis done my friend is it safe to try log in or?
#362 [13:06] <SverrevanHoepen> When i try to change my email it says parents confirmation and then i need to pay 10 cents with credit card but we dont have credit card
#363 [13:06] <maemae17> urielsalis thank you I will try this!
#364 [13:07] <urielsalis> Sara0, if you removed it and saved it, then it should
#365 [13:07] <urielsalis> ??> SverrevanHoepen account/coppa
#366 [13:07] <Absol> SverrevanHoepen: Due to Mojang now being a part of Microsoft, an USA company, it is now required to comply with the Children's Online Privacy Protection Act (COPPA), which limits Mojang from providing service to US children under 13.
#367 [13:07] <Absol> SverrevanHoepen: See this page for more details: https://help.mojang.com/customer/portal/articles/1780997
#368 [13:07] <urielsalis> SverrevanHoepen, there are other ways to verify it in that article
#369 [13:07] <SverrevanHoepen> How can i change my kid email address then?
#370 [13:08] <urielsalis> SverrevanHoepen, you need to first verify that you gave him consent following the instructions in that article
#371 [13:08] * Az [webchat@cpc151183-smal19-2-0-cust149.19-1.cable.virginm.net] has joined #minecrafthelp
#372 [13:08] <SverrevanHoepen> Well thats the problem i want to verify but i cant pay the 1o cents because we dont have those payment options
#373 [13:08] <maemae17> when I click on Minecraft though it pulls up "Minecraft unexpectedly quit" before the launcher comes up.
#374 [13:09] <urielsalis> SverrevanHoepen, there is another way in the article I gave you, without needing the 10 cents
#375 [13:09] <urielsalis> maemae17, got the log?
#376 [13:09] <SverrevanHoepen> Okay.
#377 [13:10] <maemae17> Sorry, what is the log?
#378 [13:10] <SverrevanHoepen> I need an Transaction ID and i searched for it in my mail apperantly gmail removes old emails so how can i recover my Transaction ID?
#379 [13:10] <urielsalis> maemae17, you can get it following the instructions here https://minecraftirc.net/support-articles/get-minecraft-log/
#380 [13:10] <urielsalis> ??> SverrevanHoepen account/trans-id
#381 [13:10] <Absol> SverrevanHoepen: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#382 [13:12] <Sara0> urielsalis Thank you so much man <333
#383 [13:12] <SverrevanHoepen> My account is from may 2013 so do i need to contact Skrill>
#384 [13:12] <urielsalis> SverrevanHoepen, yep
#385 [13:12] <maemae17> urielsalis I can't use that method you sent because the launcher will not pull up since the error occurs before it is able to pull up the launcher.
#386 [13:12] <SverrevanHoepen> Okay thank you very much.
#387 [13:12] <Sara0> love what you guys do here <33
#388 [13:12] <Az> Hi, I tried to get the free upgrade for windows 10 edition but I can't seem to find the code for it on my account. I tried to follow the guide here: https://help.mojang.com/customer/portal/articles/2064007
#389 [13:12] <Az> but it says to look under the 'my games' heading which doesn't seem to exist
#390 [13:13] <urielsalis> Az, you are in account.mojang.com/me?
#391 [13:13] <Sara0> Az https://account.mojang.com/login log in and
#392 [13:13] <Sara0> thn check the games section
#393 [13:14] <Az> oh thank you! no link took me to that page before, only the settings page
#394 [13:14] <Az> that worked perfectly, thanks again
#395 [13:15] <SverrevanHoepen> Okay i sended an email! Do i need to wait a day of 2 now?
#396 [13:16] <urielsalis> SverrevanHoepen, not sure how long the support from skrill takes to answer
#397 [13:16] <SverrevanHoepen> Okay
#398 [13:18] <Skyater> I got it thanks.
#399 [13:18] <Skyater> Is there any way to check which multiplayer severs you have joined?
#400 [13:18] <urielsalis> Skyater, no
#401 [13:18] * _th0tminik [webchat@21-2.dsl.iskon.hr] has joined #minecrafthelp
#402 [13:19] <maemae17> urielsalis I unfortunately cannot use that method that was sent because the "Minecraft quit unexpectedly" error occurs before the launcher even boots up, so I am unable to use that method. Does anyone have a possible solution?
#403 [13:19] * ItsKRONX11 [webchat@84.117.120.171] has quit. (Quit: webchat.esper.net)
#404 [13:19] <_th0tminik> Hello, I have a problem buying Minecraft from minecraft.net. Every time I try to buy I get this notification "An error occurred while placing order, please verify credit card info and try again". Called my bank and everythings seems cool, any tips?
#405 [13:19] <urielsalis> _th0tminik, are you trying to use a prepaid card?
#406 [13:20] <urielsalis> ??> maemae17 mac/reinst
#407 [13:20] <Absol> maemae17: You may need to reinstall the locally installed files that Minecraft puts into place.
#408 [13:20] <Absol> maemae17: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#409 [13:20] <_th0tminik> Nope
#410 [13:20] <_th0tminik> No prepaid cards urielsalis around me
#411 [13:20] <_th0tminik> I am buying it with a credit card
#412 [13:20] <urielsalis> _th0tminik, are you called your bank to authorize a international transaction?
#413 [13:21] <_th0tminik> Yes it is authorized
#414 [13:21] * Sara0 [webchat@85-76-9-84-nat.elisa-mobile.fi] has quit. (Quit: webchat.esper.net)
#415 [13:21] <urielsalis> ??> _th0tminik tools/hjt
#416 [13:21] <Absol> _th0tminik: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#417 [13:21] <Absol> _th0tminik: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#418 [13:23] <_th0tminik> I don't think it is a Malware problem or any other techical, I reinstalled my windows yesterday Absol
#419 [13:23] <urielsalis> _th0tminik, its to verify if there is any antivirus or firewall blocking it
#420 [13:24] <_th0tminik> Oh
#421 [13:24] <_th0tminik> Alright
#422 [13:24] <_th0tminik> Gimme a sec
#423 [13:24] <_th0tminik> Gimme a sec
#424 [13:25] * Skyater [webchat@c-73-131-34-174.hsd1.sc.comcast.net] has left #minecrafthelp
#425 [13:25] <_th0tminik> https://www.dropbox.com/s/1285ihflrqmkag9/hijackthis.log?dl=0
#426 [13:25] <_th0tminik> Is dropbox link okay?
#427 [13:25] <urielsalis> _th0tminik, yeah, one sec
#428 [13:26] <urielsalis> _th0tminik, you are not connected through a VPN right?
#429 [13:26] <_th0tminik> I am using a proxy server at this moment because I am thinking that it is maybe because I am buying through Croatia
#430 [13:26] <_th0tminik> When I was buying it first time the proxy server was off
#431 [13:27] <_th0tminik> I can turn it off and then send another log if you want
#432 [13:27] <urielsalis> _th0tminik, no need, thanks
#433 [13:28] <Arina> done
#434 [13:28] <urielsalis> _th0tminik, Does your bank see the transaction and reject it, or they dont even see it?
#435 [13:28] <urielsalis> Arina, can you send me the log?
#436 [13:29] <_th0tminik> They don't even see it urielsalis
#437 [13:30] <urielsalis> _th0tminik, have you tried using paypal or similar?
#438 [13:30] <_th0tminik> Don't have paypal sadly
#439 [13:30] <_th0tminik> Tried using 2 of my cards though
#440 [13:30] <_th0tminik> same problem
#441 [13:30] <urielsalis> _th0tminik, I think you can pay through paypal without opening a account\
#442 [13:30] <_th0tminik> You sure?
#443 [13:30] <Arina> what do you mean, "send log"?
#444 [13:31] <urielsalis> _th0tminik, atleast in some sites, yes
#445 [13:31] <urielsalis> ??> Arina tools/hjt
#446 [13:31] <Absol> Arina: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#447 [13:31] <Absol> Arina: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#448 [13:32] <_th0tminik> KK will try try
#449 [13:32] <Arina> https://paste.ubuntu.com/p/6QKxSz68Hk/
#450 [13:33] <urielsalis> ??> Arina info/mcleaks
#451 [13:33] <Absol> Arina: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#452 [13:33] <Absol> Arina: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#453 [13:33] <urielsalis> ??> Arina win/hosts/edit
#454 [13:33] <Absol> Arina: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#455 [13:33] <Absol> Arina: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#456 [13:33] * FunkMasterBlast [webchat@90.252.3.114] has quit. (Quit: webchat.esper.net)
#457 [13:35] * maemae17 [webchat@ip68-97-69-117.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#458 [13:35] <Arina> oh, i known that MCleaks is bad for my computer.. bad brother... thanks for answering
#459 [13:40] <Arina> it worked! thanks! now i can buy this game atleast
#460 [13:40] * Shavanna26 [webchat@host59.190-226-185.telecom.net.ar] has joined #minecrafthelp
#461 [13:41] <Shavanna26> tengo problemas para conectarme en multijugador lan
#462 [13:41] <urielsalis> ??> Shavanna26 lang/es
#463 [13:41] <Absol> Shavanna26: En esta sala de chat solo hablamos ingles. Por favor escriba en ingles o use un traductor como https://translate.google.com/#es/en
#464 [13:42] <Shavanna26> i have problems to connect multplayer Lan
#465 [13:42] <urielsalis> Shavanna26, what happens when you try?
#466 [13:42] <Shavanna26> error time out
#467 [13:43] * Carimer [webchat@aftr-37-201-229-41.unity-media.net] has joined #minecrafthelp
#468 [13:43] * Carimer [webchat@aftr-37-201-229-41.unity-media.net] has quit. (Client Quit)
#469 [13:43] * Carimer [webchat@aftr-37-201-229-41.unity-media.net] has joined #minecrafthelp
#470 [13:44] <Shavanna26> have problems to connec Lan? we are in the same net
#471 [13:44] <Carimer> Hello! I got a problem, my UI turns dark, or better the text turns dark if it's not a tool or weapon
#472 [13:44] <Carimer> I made a video
#473 [13:44] <Carimer> https://www.youtube.com/watch?v=eZ-xCs1z1k4
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#475 [13:45] * Dirk [webchat@70.sub-174-231-4.myvzw.com] has joined #minecrafthelp
#476 [13:45] * Dirk is now known as Guest89624
#477 [13:46] <Guest89624> I have an old Mojang account that I'm trying to use to log in and download Minecraft on a new computer but I can't seem to remember my password. I tried getting a password rest link sent to my email address but it never came.
#478 [13:47] <urielsalis> ??> Guest89624 account/send-email
#479 [13:47] <Absol> Guest89624: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#480 [13:47] <Absol> Guest89624: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#481 [13:47] <urielsalis> Carimer, thats really weird
#482 [13:47] <urielsalis> Carimer, might be a mod
#483 [13:47] <urielsalis> Carimer, we dont help with mods here
#484 [13:47] * Leah [webchat@c-75-65-130-56.hsd1.la.comcast.net] has joined #minecrafthelp
#485 [13:47] <Arina> hm, before buying, i have to think my nickname, can i after buying change it?
#486 [13:47] <Carimer> Ah okay, it's kinda weird it's only on my server and not in singleplayer
#487 [13:48] * Guest89624 [webchat@70.sub-174-231-4.myvzw.com] has quit. (Client Quit)
#488 [13:48] <Carimer> but thanks anyway <3
#489 [13:48] * Carimer [webchat@aftr-37-201-229-41.unity-media.net] has quit. (Client Quit)
#490 [13:48] <urielsalis> Arina, you can change your nickname every 30 days
#491 [13:48] * Leah [webchat@c-75-65-130-56.hsd1.la.comcast.net] has quit. (Client Quit)
#492 [13:48] <Arina> good, thank you!
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#497 [13:54] <maemae17> I downloaded Minecraft Java Edition onto my MacBook Air. When I boot it up, it pulls up an error that says "Minecraft quit unexpectedly". I've tried updating my java & MacOS, using previous versions of the launcher, and disabling antivirus/firewall software. Any ideas of how to fix this?
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#500 [14:05] * Troncovolante [webchat@adsl-ull-72-255.42-151.wind.it] has joined #minecrafthelp
#501 [14:06] <Troncovolante> don't open the game
#502 [14:06] <Troncovolante> what i do?
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#505 [14:18] * Anthony [webchat@pool-173-59-33-70.phlapa.fios.verizon.net] has joined #minecrafthelp
#506 [14:19] <Anthony> I paid by PayPal and the transaction went through but I don't have the game
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#509 [14:24] * maemae17 [webchat@ip68-97-69-117.ok.ok.cox.net] has joined #minecrafthelp
#510 [14:24] <maemae17> I downloaded Minecraft Java Edition onto my MacBook Air. When I boot it up, it pulls up an error that says "Minecraft quit unexpectedly". I've tried updating my java & MacOS, using previous versions of the launcher, and disabling antivirus/firewall software. Any ideas of how to fix this?
#511 [14:27] * jack [webchat@31.185.38.31] has joined #minecrafthelp
#512 [14:28] <jack> my game stops responding while loading
#513 [14:28] * jack is now known as Guest10148
#514 [14:28] * Sean [webchat@dsl-197-245-146-42.voxdsl.co.za] has joined #minecrafthelp
#515 [14:28] <Sean> Hello
#516 [14:28] <Guest10148> hey
#517 [14:28] <Sean> I need help
#518 [14:28] <Guest10148> same
#519 [14:29] <Sean> whats your issue
#520 [14:29] <Sean> Mine says Unable to save download. place6.ogg
#521 [14:29] <Guest10148> the game won't load
#522 [14:29] <Sean> oh
#523 [14:29] <Sean> no
#524 [14:29] * Sean [webchat@dsl-197-245-146-42.voxdsl.co.za] has quit. (Client Quit)
#525 [14:29] <Guest10148> are you choosing where to save it
#526 [14:31] * Guest10148 [webchat@31.185.38.31] has quit. (Client Quit)
#527 [14:32] * Overan404 [webchat@189-68-108-254.dsl.telesp.net.br] has joined #minecrafthelp
#528 [14:36] <Overan404> Hi, I have a little problem.
#529 [14:36] <Overan404> I bought minecraft java, then I changed the computer and I downloaded the game but only downloaded 1.45 mb so whenever I put the game to open on the launcher it comes back and says there was a problem
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#531 [14:37] <Overan404> oh
#532 [14:37] <Overan404> forgot it
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#537 [14:51] * sethm7 [webchat@pool-96-241-131-44.washdc.east.verizon.net] has joined #minecrafthelp
#538 [14:52] <sethm7> i got this weird graphics problem
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#540 [14:59] * Lemonpop [webchat@47.54.223.183] has joined #minecrafthelp
#541 [15:00] <Lemonpop> So, when I try to launch my game it won't work. It will be half way downloading it (I re connected my account) and then crash, is that normal? (I've tried the other versions too but nothing seems to work)
#542 [15:00] * Skrelch [webchat@104-63-35-249.lightspeed.lsvlky.sbcglobal.net] has joined #minecrafthelp
#543 [15:00] <Skrelch> can i refund minecraft
#544 [15:00] <mattym> ??> Skrelch account/refund
#545 [15:00] <Absol> Skrelch: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#546 [15:01] <mattym> Lemonpop, Does it give you any sort of error message at all?
#547 [15:01] <Lemonpop> yes
#548 [15:01] <Skrelch> will i get my money back
#549 [15:01] <mattym> Skrelch, You need to check the info on the page Absol linked.
#550 [15:02] <Lemonpop> It will show: Error details: Request error -7: ERR_TIMED_OUT
#551 [15:02] <Lemonpop> When it crashes
#552 [15:03] <mattym> ??> Lemonpop tools/hjt
#553 [15:03] <Absol> Lemonpop: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#554 [15:03] <Absol> Lemonpop: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#555 [15:03] <Lemonpop> thank you
#556 [15:04] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#558 [15:08] * Kyle [webchat@cpc101100-sgyl37-2-0-cust54.18-2.cable.virginm.net] has joined #minecrafthelp
#559 [15:08] * Lemonpop [webchat@47.54.223.183] has joined #minecrafthelp
#560 [15:08] <Lemonpop> My game keeps crashing when I try to load it and I've asked help before but all my tabs closed and I need some help too.
#561 [15:09] <mattym> ??> Lemonpop tools/hjt
#562 [15:09] <Absol> Lemonpop: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#563 [15:09] <Absol> Lemonpop: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#564 [15:09] <Lemonpop> oh thank you!
#565 [15:09] <Kyle> Hello. I am trying to log into my minecraft account, however I have not logged on for a long time, better part of a decade. I remember buying the game back when it was only a few pounds. I think I know the username but cant remember the email or password. Is this account a lost cause?
#566 [15:10] <mattym> ??> Kyle account/send-email
#567 [15:10] <Absol> Kyle: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#568 [15:10] <Absol> Kyle: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#569 [15:10] <mattym> ??> Kyle account/trans-id
#570 [15:10] <Absol> Kyle: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#571 [15:11] <Lemonpop> How do I run HiJack as an Administrator?
#572 [15:11] <mattym> Lemonpop, Right click the file and select Run as Administrator
#573 [15:11] * Orcky [webchat@tou59-3-78-234-31-105.fbx.proxad.net] has joined #minecrafthelp
#574 [15:11] <Lemonpop> thank you
#575 [15:11] <Orcky> hello guys i need help
#576 [15:12] * AuBot` is now known as AuBot
#577 [15:13] <Lemonpop> Do I click on any file or just the Minecraft one? Also I cannot see a Minecraft file.
#578 [15:13] <Orcky> my brother account was hacked 3 years ago and i don't know how to find the password like my email just closed their door from the internet so i don't know what to do for hepl him , i dont have the codes of the game because it was a free card who someone gave us
#579 [15:13] <Orcky> gift card*
#580 [15:13] <mattym> Lemonpop, The file you were told to download by Absol.
#581 [15:13] <Lemonpop> ok
#582 [15:14] * Elias [webchat@46.35.50.191] has joined #minecrafthelp
#583 [15:14] <Lemonpop> I have It opened (HiJack) do I just copy all the information and give it to you guys?
#584 [15:14] <mattym> Orcky, You can try contacting Mojang without it, but without the proof they cannot guarantee they can help with it.
#585 [15:14] <Elias> Hallo. kann mir jemand helfen
#586 [15:14] * Orcky [webchat@tou59-3-78-234-31-105.fbx.proxad.net] has quit. (Client Quit)
#587 [15:14] <mattym> Lemonpop, Read through what Absol wrote to you.
#588 [15:14] <Lemonpop> okay
#589 [15:16] <Elias> Ich hab mal meine email geändert und kann mich jz nicht mehr bei minecraft einloggen und ich will es nicht mehr kaufen. hab mein passwort vergessen. kannst du mir irgendwie helfen???
#590 [15:16] <mattym> ??> Elias lang/de
#591 [15:16] <Absol> Elias: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#592 [15:16] <Lemonpop> I have copy and pasted it into the file, do I wait or what should I do next?
#593 [15:17] <Elias> I changed my email once and can not log in to mine anymore and I do not want to buy it anymore. forgot my password. can you help me somehow ???
#594 [15:17] <Elias> What
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#596 [15:19] <Lemonpop> Do I just wait a bit?
#597 [15:19] <mattym> Lemonpop, We need the pastebin link the instructions had you create.
#598 [15:19] <Lemonpop> Oh!
#599 [15:19] * mr_bdger_seth [webchat@cpc80451-grim19-2-0-cust203.12-3.cable.virginm.net] has joined #minecrafthelp
#600 [15:20] <Lemonpop> here it is then: https://paste.ubuntu.com/p/ZdjtR2Y8sB/
#601 [15:20] <mattym> Lemonpop, Ok I need one more log to double check.
#602 [15:20] <mattym> ??> Lemonpop launcher/log
#603 [15:20] <Absol> Lemonpop: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#604 [15:21] <mr_bdger_seth> Hi, minecraft is having trouble with the Authentication servers. Are they diwn? im in the uk.
#605 [15:21] <mattym> mr_bdger_seth, Server status looks fine. What is the exact issue you are having?
#606 [15:22] <mr_bdger_seth> the message "Cannot connect to the authentication servers"
#607 [15:22] <mattym> mr_bdger_seth, When trying to log into the launcher, or when joining ingame servers?
#608 [15:23] <mr_bdger_seth> joining an in game server
#609 [15:23] <mattym> ??> mr_bdger_seth launcher/relog
#610 [15:23] <Absol> mr_bdger_seth: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#611 [15:23] <Lemonpop> So, I'm following the steps but I don't see the out put but I don't see it
#612 [15:24] <mr_bdger_seth> "Failed to connect to server, Authentication servers are down, please try again later, sorry!"
#613 [15:24] <Lemonpop> oh wait nvm
#614 [15:24] <mattym> mr_bdger_seth, Is that on the launcher now?
#615 [15:25] <Lemonpop> https://paste.ubuntu.com/p/7zZNPmQFhg/ here is the second file
#616 [15:26] <mattym> Lemonpop, I am seeing nothing we know to specifically cause your issue in the HJT report. So we will just try and see if a general cleaning helps.
#617 [15:26] <mattym> ??> Lemonpop av/adwcleaner
#618 [15:26] <Absol> Lemonpop: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#619 [15:26] <Absol> Lemonpop: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#620 [15:27] * Lemonpop [webchat@47.54.223.183] has quit. (Quit: webchat.esper.net)
#621 [15:29] <mr_bdger_seth> relogged and still got it.
#622 [15:29] <mattym> ??> mr_bdger_seth tools/hjt
#623 [15:29] <Absol> mr_bdger_seth: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#624 [15:29] <Absol> mr_bdger_seth: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#625 [15:31] <mr_bdger_seth> https://paste.ubuntu.com/p/h7mTTJpYc2/
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#628 [15:34] <mr_bdger_seth> is that ok?
#629 [15:37] <mattym> mr_bdger_seth, Are you currently on your home internet connection?
#630 [15:37] <mr_bdger_seth> yes
#631 [15:39] * Mark [webchat@177.131.19.11.webflash.net.br] has joined #minecrafthelp
#632 [15:40] <mattym> mr_bdger_seth, Can't find anything in that report that would cause a connection issue. Server status checkers all still report Online.
#633 [15:40] <mattym> mr_bdger_seth, Best bet may be to restart both the computer and modem/router
#634 [15:40] <mr_bdger_seth> hmm
#635 [15:41] <mr_bdger_seth> ok
#636 [15:41] <Mark> I can not connect to my Xbox Live account in Minecraft Pocket Edition
#637 [15:41] <mattym> Mark, Contact Xbox Live support.
#638 [15:41] <mr_bdger_seth> will try that in the morning
#639 [15:41] <Mark> okay
#640 [15:41] * Potatron [webchat@072-180-007-032.res.spectrum.com] has joined #minecrafthelp
#641 [15:41] <Mark> thanks
#642 [15:42] <Potatron> I can't remember my username or password. I believe I need to migrate my account to a Mojang account, but I need my username and password for that.
#643 [15:43] * oliverhenriksen9 [webchat@178.157.248.176] has joined #minecrafthelp
#644 [15:43] <mattym> Potatron, If you don't have the account info, you will need to contact Mojang so they can help with the migration.
#645 [15:43] <mattym> ??> Potatron account/send-email
#646 [15:43] <Absol> Potatron: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#647 [15:43] <Absol> Potatron: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#648 [15:43] <oliverhenriksen9> Hey. I made an acoount on minecraft years back, when you didnt need an email to make a user. This means that i cant migrate my old minecraft account, because the migration process only works if i can provide an email (with i cant, cus you didnt need one atm)
#649 [15:43] <oliverhenriksen9> Hope i can get the matter resolved :)
#650 [15:44] * Kyle [webchat@cpc101100-sgyl37-2-0-cust54.18-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#651 [15:44] <Potatron> So since they're still answering stuff, will I have to wait for most likely over a month?
#652 [15:44] <mattym> oliverhenriksen9, You always needed an email to register your account. Have you checked all emails you may have used for the account creation confirmation?
#653 [15:44] <Potatron> answering stuff from April 10th I mean
#654 [15:44] <mattym> Potatron, Depends on how many requests they had from that date to when you submitted yours.
#655 [15:45] <Potatron> Okay. Thanks
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#658 [15:49] <Lemon> I've just restarted my computer and took the advise you have said before but the game is still crashing (my tabs also closed before I reset)
#659 [15:49] <oliverhenriksen9> +mattym i dont think this is the case since you didnt need one before 2012, this i am sure about.
#660 [15:49] <mattym> Lemon, Did the scan and clean complete?
#661 [15:49] <Lemon> Yes
#662 [15:49] <mattym> oliverhenriksen9, You didnt need one to log in, but you needed one to register the account, always have.
#663 [15:49] <mattym> ??> Lemon win/reinst
#664 [15:49] <Absol> Lemon: You may need to reinstall the locally installed files that Minecraft puts into place.
#665 [15:49] <Absol> Lemon: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#666 [15:51] <Lemon> I have only assets,launcher log,launcher profiles and native log do I delete all of them?
#667 [15:51] <mattym> Lemon, Delete everything in the folder except for saves if you have it.
#668 [15:52] <Lemon> I have no saves, so thank you!
#669 [15:53] <Lemon> Everything is gone, I'll try to re-launch
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#671 [15:54] * LiamK96 [webchat@cpc105298-live28-2-0-cust835.17-2.cable.virginm.net] has joined #minecrafthelp
#672 [15:55] <Lemon> It's working! Thank you!
#673 [15:55] * Lemon [webchat@47.54.223.183] has quit. (Quit: webchat.esper.net)
#674 [15:56] <LiamK96> Hi I have recently had my account force migrated so I created a mojang account because I couldnt log in with my email then once I made the account it would only let me play minecraft as a demo and when I try to import my account on accounts/migrate it just says I already have an account with that email and I should log in to it to import the accoun
#675 [15:56] <LiamK96> t and there is no option to import the account
#676 [15:56] <mattym> LiamK96, There is no such thing as forced Migration. If the migration was not done by you, then your account was compromised.
#677 [15:57] <mattym> ??> LiamK96 account/send-email
#678 [15:57] <Absol> LiamK96: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#679 [15:57] <Absol> LiamK96: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#680 [15:57] <LiamK96> the email I recieved was by mojang
#681 [15:57] <LiamK96> about security reasons so I tried to migrate it myself
#682 [15:58] <mattym> LiamK96, Yes, Mojang emails you to let you know it was Migrated. But if it was not done by you, someone else access the account and did it.
#683 [15:58] <mattym> LiamK96, You need to contact Mojang to recover it.
#684 [15:59] <LiamK96> I sent an email like 2 weeks ago and theyre still only up to the 10th of april but i didnt put my transaction ID because i bought the game in 2012
#685 [16:00] <mattym> LiamK96, They will ask for it when they reply.
#686 [16:00] <LiamK96> the wait time is ridiculous
#687 [16:00] <LiamK96> but thank you
#688 [16:00] * minhan [webchat@88.234.11.126.dynamic.ttnet.com.tr] has joined #minecrafthelp
#689 [16:00] * WilliamBac [webchat@pool-173-67-2-179.bltmmd.fios.verizon.net] has joined #minecrafthelp
#690 [16:01] <WilliamBac> Hey, are there any discord mods on here?
#691 [16:01] <mattym> WilliamBac, No
#692 [16:01] <WilliamBac> I got banned, and wish to make an appeal
#693 [16:01] <WilliamBac> Oh. Does anyone know where to make an appeal?
#694 [16:01] <mattym> WilliamBac, No idea.
#695 [16:02] * WilliamBac [webchat@pool-173-67-2-179.bltmmd.fios.verizon.net] has quit. (Client Quit)
#696 [16:03] <minhan> Hey guys, I cannot access my old account created somewhere around 2011-2012. Bought Minecraft back then but I don't have the transaction id. Mojang says that I successfully migrated the account when I try to log in it just says invalid email or password. I have already tried to change my password, wait 30 mins - 1 day and send an email to support b
#697 [16:03] <minhan> ut no luck yet. Does anybody have an idea?
#698 [16:04] <mattym> minhan, Did you migrate the account yourself?
#699 [16:04] <minhan> Yes, through the site
#700 [16:05] <mattym> minhan, And are you logging in with the email you migrated it to, and password you set during that process?
#701 [16:05] <minhan> Yup, checked all of them
#702 [16:06] <mattym> minhan, Are you able to log in here account.mojang.com/me ?
#703 [16:06] <minhan> Let me try
#704 [16:06] <minhan> Nope, still the same message
#705 [16:07] <mattym> minhan, Did you receive the password reset request email?
#706 [16:09] <minhan> Yea, I changed it several times though
#707 [16:09] <mattym> minhan, So you were able to set a new one, but still get the incorrect info error?
#708 [16:09] <minhan> Yup exactly
#709 [16:09] <mattym> ??> minhan login/throttle
#710 [16:09] <Absol> minhan: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#711 [16:09] <Absol> minhan: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#712 [16:10] <minhan> Hmm, I tried to wait a day and try again but it didn't work before. I guess I will try again
#713 [16:11] <mattym> minhan, Are you on a home network connection?
#714 [16:11] <minhan> Yes
#715 [16:11] <mattym> minhan, Make sure no login attempts at all are made from the network for a full hour before trying again.
#716 [16:12] <minhan> Alright, will try it again
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#722 [16:28] * dave is now known as Guest87806
#723 [16:28] <Guest87806> hello, i am looking to get a refund
#724 [16:28] <Guest87806> on a game i purchased can you help me and it was minecraft
#725 [16:31] * Matt5 [webchat@ip68-229-72-211.ri.ri.cox.net] has joined #minecrafthelp
#726 [16:31] <Guest87806> hello
#727 [16:31] <Guest87806> anyone here
#728 [16:31] <Matt5> Hi
#729 [16:32] <Guest87806> hello
#730 [16:32] <Guest87806> maybe you can help me please
#731 [16:32] <Matt5> Are you the Helper?
#732 [16:32] <Guest87806> i am looking to get some help with my issie
#733 [16:32] <Matt5> what do are you having problems with? maybe we can help eachother
#734 [16:33] <Guest87806> i purchased a game and can not play it and looking to get a refund now
#735 [16:33] <Matt5> oh. no clue. that sucks
#736 [16:33] * Matt5 [webchat@ip68-229-72-211.ri.ri.cox.net] has quit. (Client Quit)
#737 [16:33] <Guest87806> i am needing a phone number
#738 [16:37] * Guest87806 [webchat@c-73-120-85-78.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#739 [16:38] * helmetcat [webchat@ip5f5bd67c.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#740 [16:38] <helmetcat> hello
#741 [16:39] <helmetcat> anyone knows a way to get past the "you need parents permission" mess, i already paid the 10 cents and now it wont allow me to do it again.
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#743 [16:52] * Joop [webchat@02df97f1.bb.sky.com] has joined #minecrafthelp
#744 [16:53] <Joop> How can I join to be a helper on this chat?
#745 [16:53] * Joop [webchat@02df97f1.bb.sky.com] has quit. (Client Quit)
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#747 [17:09] * Oinite [webchat@static24-72-97-70.nb.rev.accesscomm.ca] has joined #minecrafthelp
#748 [17:09] <Chip> Cannot start Minecraft, Error unrecognized option: -16:+unlockexperimentalvmoptions minecraft
#749 [17:09] <mattym> ??> Chip win/reinst
#750 [17:09] <Absol> Chip: You may need to reinstall the locally installed files that Minecraft puts into place.
#751 [17:09] <Absol> Chip: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#752 [17:10] <Chip> Thank you, I'll try that right now.
#753 [17:11] * minhan [webchat@88.234.11.126.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#754 [17:12] * Lord_of_Life_ [~Lord@77.28.165.211] has joined #minecrafthelp
#755 [17:13] <Oinite> Is this where we can get help when our game keeps crashing?
#756 [17:14] * Lord_of_Life [~Lord@77.28.168.93] has quit. (Ping timeout: 202 seconds)
#757 [17:22] * Chip [webchat@cpe-174-109-57-200.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#758 [17:23] * lob [webchat@cpe-173-174-11-196.stx.res.rr.com] has joined #minecrafthelp
#759 [17:24] <lob> Hi I need help migrating my Minecraft account to mojang
#760 [17:25] * Bogdan [webchat@ip5f5ac2d6.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#761 [17:25] <Bogdan> So like i need to change my e-mail
#762 [17:28] * E4 [webchat@207.189.30.165] has joined #minecrafthelp
#763 [17:29] <E4> HI , I;m having a issue connecting to the server in the minecraft launcher and would like to know how to fix it
#764 [17:38] * Thom [webchat@static24-72-97-70.nb.rev.accesscomm.ca] has joined #minecrafthelp
#765 [17:40] <Thom> My game keeps crashing - 'Error: duh: Unable to fit: minecraft:explosion_0 - size: 32x32 - Maybe try a lower resolution resourcepack?' I'm not sure how to fix this, and it keeps happening every time in 1.14.2
#766 [17:41] <mattym> Thom, Are you using a texture/resource pack?
#767 [17:42] <Thom> No, I haven't installed a resource pack
#768 [17:42] <mattym> ??> Thom win/reinst
#769 [17:42] <Absol> Thom: You may need to reinstall the locally installed files that Minecraft puts into place.
#770 [17:42] <Absol> Thom: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#771 [17:43] <Thom> Alright, I'll try this. Thank you!
#772 [17:49] <E4> HI , I;m having a issue connecting to the server in the minecraft launcher and would like to know how to fix it
#773 [17:50] <mattym> ??> E4 tools/hjt
#774 [17:50] <Absol> E4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#775 [17:50] <Absol> E4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#776 [17:52] <E4> alright its done
#777 [17:52] <mattym> E4, We need the pastebin link to it
#778 [17:52] <E4> https://paste.ubuntu.com/p/SnB5s6BdvB/
#779 [17:52] * mattykun [webchat@80-44-215-224.dynamic.dsl.as9105.com] has joined #minecrafthelp
#780 [17:53] <mattym> E4, Disable or uninstall your VPN.
#781 [17:53] * E4 [webchat@207.189.30.165] has quit. (Quit: webchat.esper.net)
#782 [17:53] <mattykun> my minecraft 1.14 wont load, but all other versions like 1.13 and 1.12 do work. ive tried almost everything. please help
#783 [17:54] <mattym> mattykun, What happens when you try to load 1.14+?
#784 [17:55] <mattykun> it starts to load then the loading bar stops and it crashes
#785 [17:55] <mattym> ??> mattykun tools/hjjt
#786 [17:55] <mattym> ??> mattykun tools/hjt
#787 [17:55] <Absol> mattykun: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#788 [17:55] <Absol> mattykun: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#790 [17:57] * deadstardark [webchat@170.red-88-7-221.staticip.rima-tde.net] has joined #minecrafthelp
#791 [17:57] <deadstardark> https://paste.ubuntu.com/p/BNwZ9GsJny/
#792 [17:58] <mattym> deadstardark, Explain what you need help with.
#793 [17:58] <Haeyz> No mobs are spawning in hard mode on my multiplayer server. How can I fix this?
#794 [17:58] <deadstardark> minecraft does not start
#795 [17:59] <mattym> Haeyz, Is the servers difficulty forced to peaceful?
#796 [17:59] <mattym> Haeyz, In the server.properties file
#797 [17:59] <deadstardark> I've seen in a forum that I have to follow a few steps, and that took me here
#798 [18:00] <mattym> deadstardark, Explain what happens when you try to start it.
#799 [18:00] <deadstardark> I get this
#800 [18:00] * mattykun [webchat@80-44-215-224.dynamic.dsl.as9105.com] has joined #minecrafthelp
#801 [18:01] <deadstardark> https://gyazo.com/9a3a8ac683c06abc9028d1110b444c1f
#802 [18:01] <Haeyz> The server is on hard mode, hostile mobs just recently stopped spawning.
#803 [18:01] <mattykun> hello, sorry my chrome crashed lol
#804 [18:01] <mattym> ??> mattykun tools/hjt
#805 [18:01] <Absol> mattykun: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#806 [18:01] <Absol> mattykun: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#807 [18:01] <mattym> Haeyz, Did anyone change a gamerule for mob spawning?
#808 [18:02] <mattykun> https://paste.ubuntu.com/
#809 [18:02] <mattym> mattykun, We need the full link, make sure you have hit the Paste! button on the page
#810 [18:02] <deadstardark> https://paste.ubuntu.com/p/k6QFGfGnmg/
#811 [18:02] <Haeyz> No, a mob spawner we use for xp grinding still works. Mobs that normally spawn naturally do not spawn though.
#812 [18:03] <mattykun> https://paste.ubuntu.com/p/Rm4JfxKnsx/ sorry i had to make a poster or something lol
#813 [18:03] <mattym> deadstardark, Your driver is up to date, so you should not be getting that error. Try the following.
#814 [18:03] <mattym> ??> deadstardark win/reinst
#815 [18:03] <Absol> deadstardark: You may need to reinstall the locally installed files that Minecraft puts into place.
#816 [18:03] <Absol> deadstardark: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#817 [18:04] <mattym> ??> mattykun av/adwcleaner
#818 [18:04] <Absol> mattykun: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#819 [18:04] <Absol> mattykun: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#820 [18:04] <mattym> Haeyz, Its possible the spawner mobs are making it hit the cap, or all the mobs have spawned somewhere you cannot see.
#821 [18:05] * mattykun [webchat@80-44-215-224.dynamic.dsl.as9105.com] has quit. (Client Quit)
#822 [18:06] <Haeyz> yes, I considered this as a possibility but i do not know how to fix it.
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#824 [18:07] <mattym> Haeyz, Yeah, its a little beyond what we deal with here.
#825 [18:07] <Haeyz> Gotcha, thanks anyways.
#826 [18:10] * mattykun [webchat@80-44-215-224.dynamic.dsl.as9105.com] has joined #minecrafthelp
#827 [18:10] <mattykun> alright i did it
#828 [18:11] <mattym> mattykun, Test the game again.
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#830 [18:14] * Wolly122 [webchat@67-220-26-33.fttp.usinternet.com] has joined #minecrafthelp
#831 [18:15] <Wolly122> Hello, my game keeps on crashing when entering a world or just randomly, please help.
#832 [18:15] <mattykun> holy crap thanks so much it finally works!!!!!
#833 [18:17] * cheese [webchat@S0106001861274c6f.vn.shawcable.net] has joined #minecrafthelp
#834 [18:18] * JUHUJUISPETIN [webchat@92.41.87.75.threembb.co.uk] has joined #minecrafthelp
#835 [18:18] <JUHUJUISPETIN> HEY
#836 [18:19] <JUHUJUISPETIN> If i buy minecraft windows 10 edition can i play online with someone whose got normal minecraft for windows 7?
#837 [18:19] * Malek_777 [webchat@host-197.61.81.81.tedata.net] has joined #minecrafthelp
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#839 [18:21] <cheese> whenever i try to play minecraft it says a fatal error occurred and then when i sign in it says it's "Unable to create temporary directory"
#840 [18:21] * JUHUJUISPETIN [webchat@92.41.87.75.threembb.co.uk] has quit. (Client Quit)
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#842 [18:27] <mattym> ??> Wolly122 launcher/log
#843 [18:27] <Absol> Wolly122: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#844 [18:40] * TheForgotten192 [webchat@107-200-115-198.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
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#846 [18:41] <TheForgotten192> minecraft 1.13.2 and above ether dont start or crash as i enter a world
#847 [18:41] <mattym> ??> TheForgotten192 launcher/log
#848 [18:42] <Absol> TheForgotten192: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#849 [18:42] <imstressed04> ive removed the bytefence or what ever application but it still is saying that its unable to save and wont open. What do i Do?
#850 [18:42] <mattym> ??> imstressed04 error/download
#851 [18:42] <Absol> imstressed04: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#852 [18:43] <imstressed04> thanks so much
#853 [18:47] <TheForgotten192> how do i send you the logs?
#854 [18:47] <mattym> TheForgotten192, Provide the link the instructions had you create.
#855 [18:48] <TheForgotten192> https://paste.ubuntu.com/p/zHvJFfFRjm/
#856 [18:48] * fynnchbird [webchat@c-174-49-201-100.hsd1.pa.comcast.net] has joined #minecrafthelp
#857 [18:48] <TheForgotten192> sorry didn't fully read
#858 [18:48] * imstressed04 [webchat@99-121-105-253.lightspeed.mssnks.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#859 [18:49] <fynnchbird> not a problem. I seem to be having an issue with receiving my password reset
#860 [18:49] <mattym> TheForgotten192, Thats as far as the log got before it crashed?
#861 [18:49] <TheForgotten192> yes thats all it does
#862 [18:49] <mattym> ??> TheForgotten192 tools/hjt
#863 [18:49] <Absol> TheForgotten192: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#864 [18:49] <Absol> TheForgotten192: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#865 [18:49] <mattym> fynnchbird, Have you checked any spam/junk folders in your email for the reset request?
#866 [18:49] <fynnchbird> yeah
#867 [18:50] <mattym> ??> fynnchbird account/send-email
#868 [18:50] <Absol> fynnchbird: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#869 [18:50] <Absol> fynnchbird: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#870 [18:50] <fynnchbird> kk yeah sent that just wanted to make sure
#871 [18:50] <fynnchbird> thanks so much
#872 [18:50] <fynnchbird> thanks so much
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#875 [18:51] * isapio [webchat@236.umw.dynamic.apogeeetelecom.com] has joined #minecrafthelp
#876 [18:52] <TheForgotten192> https://paste.ubuntu.com/p/Bm4Cr6sZsD/
#877 [18:52] * Ryan7 [webchat@host109-153-159-15.range109-153.btcentralplus.com] has joined #minecrafthelp
#878 [18:52] <imstressed04> ive removed every "incomopatible" software from my computer but it still comes up with unable to save. What do i do now?
#879 [18:52] <mattym> ??> TheForgotten192 av/adwcleaner
#880 [18:52] <Absol> TheForgotten192: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#881 [18:52] <Absol> TheForgotten192: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#882 [18:52] <isapio> hello?
#883 [18:52] <mattym> imstressed04, Are you sure you checked for everything, and if you had anything followed the directions provided on the site for removing them?
#884 [18:52] <imstressed04> Yes im sure
#885 [18:53] <mattym> ??> imstressed04 tools/hjt\
#886 [18:53] <mattym> ??> imstressed04 tools/hjt
#887 [18:53] <Absol> imstressed04: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#888 [18:53] <Absol> imstressed04: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#889 [18:53] <isapio> i do not get password reset emails!!!!
#890 [18:53] <isapio> someone help
#891 [18:53] * Egypten [webchat@34.158-248-221.customer.lyse.net] has joined #minecrafthelp
#892 [18:53] <mattym> isapio, Have you checked any spam/junk folders in your email for the reset request?
#893 [18:54] <isapio> yes
#894 [18:54] <mattym> ??> isapio account/send-email
#895 [18:54] <Absol> isapio: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#896 [18:54] <Absol> isapio: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#897 [18:54] <Ryan7> hi, i forgot my email address i used to sign in but i remember my username but not the password, i cant recover or change my password because i cant remember the email i used to set up my account since its a really old email, anyone know what i should do
#898 [18:54] * TheForgotten192 [webchat@107-200-115-198.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#899 [18:54] <Egypten> Hello, im having a big problem, i cant play on any minecraft servers or singleplayer, it simply just freezes when i try to join a map. Even i get in and cant move just look for 1 sec and then it freezes, or then it just says loading terrain, and nothing happens, what should i do?
#900 [18:54] <isapio> ok
#901 [18:54] <TheForgotten192> im back
#902 [18:54] <mattym> Ryan7, Have you tried getting the reset sent to all emails you think it could be.
#903 [18:54] <mattym> TheForgotten192, Test the game again.
#904 [18:54] <isapio> april 10th
#905 [18:54] <isapio> thats kinda crazy
#906 [18:55] <mattym> ??> Egypten launcher/log
#907 [18:55] <Absol> Egypten: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#908 [18:56] <Ryan7> i think i know the email address but im not fully sure, its an old email that neither me or my dad use anymore so neither of us can remember the email address
#909 [18:56] * isapio [webchat@236.umw.dynamic.apogeeetelecom.com] has quit. (Client Quit)
#910 [18:56] <TheForgotten192> thanks it is cleared up
#911 [18:56] <mattym> Ryan7, Then you will need to contact Mojang support.
#912 [18:56] <mattym> ??> Ryan7 account/send-email
#913 [18:56] <Absol> Ryan7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#914 [18:56] <Absol> Ryan7: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#915 [18:57] <mattym> Egypten, Also, please grab the log from when it happens in a single player world.
#916 [18:57] <Egypten> Im on my way
#917 [18:57] * imstressed04 [webchat@99-121-105-253.lightspeed.mssnks.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#918 [18:58] <Ryan7> I've just searched the files inside my computer and found a notepad containing all the information i need, thank you for the help :)
#919 [19:00] * Ryan7 [webchat@host109-153-159-15.range109-153.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#920 [19:00] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#921 [19:00] <Egypten> Here it is mattym Absol https://paste.ubuntu.com/p/QmNcndccQQ/
#922 [19:00] <mattym> ??> Egypten av/adwcleaner
#923 [19:01] <Absol> Egypten: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#924 [19:01] <Absol> Egypten: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#925 [19:01] <Egypten> Thanks boys let me try it out!
#926 [19:01] * lob [webchat@cpe-173-174-11-196.stx.res.rr.com] has quit. (Quit: webchat.esper.net)
#927 [19:02] <Egypten> Done now
#928 [19:03] <Egypten> do you want my log file
#929 [19:03] <Egypten> nvm thanks
#930 [19:03] <Egypten> it worked :D
#931 [19:04] <Egypten> appretiate it boys
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#933 [19:08] * Kimi [webchat@pool-108-26-210-6.bstnma.fios.verizon.net] has joined #minecrafthelp
#934 [19:09] <Kimi> Ohhh my goodness! I was expecting a forum, but this brings me back!!
#935 [19:09] <Kimi> Anywho!
#936 [19:14] * Jellykinz [webchat@203-196-35-200.static.dsl.net.au] has joined #minecrafthelp
#937 [19:16] <Jellykinz> hey there I'm having some issues with logging in to my account, I havent logged in for a few years and cant remember my password but when i try and get the reset password email it never arrives.
#938 [19:16] <mattym> Jellykinz, Have you checked any spam/junk folders in your email for the reset request?
#939 [19:17] <Jellykinz> yeah i have and still nothing,
#940 [19:17] <mattym> ??> Jellykinz account/send-email
#941 [19:17] <Absol> Jellykinz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#942 [19:17] <Absol> Jellykinz: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#943 [19:18] <Jellykinz> ok no worries, thank you for your time.
#944 [19:19] * Jellykinz [webchat@203-196-35-200.static.dsl.net.au] has quit. (Client Quit)
#945 [19:20] <Kimi> I had a minecraft.com account wayyy back in the day (2009 or 2010 maybe?) Recently I wanted to start playing again. I had the full game as it was gifted to me, but I don't have any sort of transaction code, since... it was gifted. Anyway, I tried migrating my account to mojang.com, but I cannot remember my username for the life of me! I was able to
#946 [19:20] <Kimi> reset my password and the such with an old, old email of mine, but I don't have any emails ever showing my username. I sent in a support ticket for help since that was the only other option at this point, but I was hoping someone here might be able to help me sooner.
#947 [19:22] * Ritecoco [webchat@108-74-251-94.lightspeed.btrgla.sbcglobal.net] has joined #minecrafthelp
#948 [19:22] <mattym> Kimi, If you are getting a password reset, your account is already migrated.
#949 [19:22] <Kimi> But it shows I don't own the game?
#950 [19:22] <Ritecoco> Is there a way to check what players have been on your realm and when? It doesn't let me anymore
#951 [19:23] <Kimi> It says redeem gift code or prepaid gift card
#952 [19:23] <Kimi> I'm not sure how to prove I had the game and played it so many years ago.
#953 [19:23] <mattym> Kimi, Then its just a Mojang account without the game on it that you have reset, not the actual account that has the license. You will need to wait for Mojang to reply.
#954 [19:24] <mattym> Kimi, You can ask the person that gifted it to you, see if they still have that code.
#955 [19:24] <Kimi> Oh, I see. Yeah, I definitely caught a snag while trying to migrate using my old, old email when it asked for my username to log in and move forward.
#956 [19:25] <mattym> Ritecoco, That may have been removed to comply with certain new laws.
#957 [19:25] <Kimi> So I think this other log in for mojang was something I made recently to figure this out.
#958 [19:25] <mattym> Kimi, Yes, its just an empty Mojang account.
#959 [19:25] * Ritecoco [webchat@108-74-251-94.lightspeed.btrgla.sbcglobal.net] has quit. (Client Quit)
#960 [19:26] <Kimi> Alright, I'll give my buddy a poke to see if he could track down that transaction number. Until then, I will wait for the Mojang to reply. Thank you for the help.
#961 [19:28] <Kimi> Have a wonderful rest of your day, all o/
#962 [19:32] * CCG [webchat@cpe-98-27-200-230.neo.res.rr.com] has joined #minecrafthelp
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#964 [19:38] * redleader506 [webchat@6532153hfc204.tampabay.res.rr.com] has joined #minecrafthelp
#965 [19:39] <redleader506> When i try to launch my minecraft it says Java Binary is not responding and crashes is there a fix
#966 [19:39] <mattym> ??> redleader506 tools/hjt
#967 [19:39] <Absol> redleader506: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#968 [19:39] <Absol> redleader506: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#969 [19:40] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Remote host closed the connection)
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#971 [19:43] * MyDarkLP [webchat@94.143.70.94] has joined #minecrafthelp
#972 [19:43] <MyDarkLP> Hello
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#974 [19:44] * redleader506 [webchat@6532153hfc204.tampabay.res.rr.com] has quit. (Quit: webchat.esper.net)
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#979 [20:43] * ToastStudiosShon [webchat@190.183.247.48] has joined #minecrafthelp
#980 [20:44] <ToastStudiosShon> hello
#981 [20:44] * PastorMike [webchat@50.34.187.116] has joined #minecrafthelp
#982 [20:45] <ToastStudiosShon> hello Pastor
#983 [20:45] <PastorMike> I just bought a sub to realms and created a world now I get a error message that says world stuck in pending slot opdions update
#984 [20:45] <PastorMike> hello
#985 [20:46] <PastorMike> I can not create a new world or actually do anything
#986 [20:46] <mattym> PastorMike, What Edition or the game/Realms?
#987 [20:46] <ToastStudiosShon> 1.8.8
#988 [20:47] <PastorMike> oooooh not sure
#989 [20:47] <PastorMike> 1.4.2
#990 [20:47] <PastorMike> ?
#991 [20:47] <mattym> PastorMike, You mean 1.14.2?
#992 [20:47] <ToastStudiosShon> no
#993 [20:47] <PastorMike> yes
#994 [20:47] <mattym> ToastStudiosShon, Not a questions that was directed at you.
#995 [20:47] <PastorMike> sorry
#996 [20:47] <PastorMike> ahhhhh
#997 [20:47] <PastorMike> ic
#998 [20:47] <ToastStudiosShon> Where can I see the game's play?
#999 [20:47] <mattym> PastorMike, Is the Realm also a Java edition realm?
#1000 [20:48] <PastorMike> yes
#1001 [20:48] <ToastStudiosShon> Where can I see the game's play?
#1002 [20:48] <mattym> PastorMike, You should be able to troubleshoot the Realms settings on account.mojang.com/me
#1003 [20:48] <mattym> ToastStudiosShon, I do not know what you mean by that.
#1004 [20:49] <ToastStudiosShon> i can create a realms world
#1005 [20:49] <ToastStudiosShon> I can not even enter realms
#1006 [20:50] <ToastStudiosShon> I play in version 1.8.8
#1007 [20:50] <mattym> ToastStudiosShon, We do not support old versions here.
#1008 [20:50] <ToastStudiosShon> oh
#1009 [20:50] <ToastStudiosShon> what can y do?
#1010 [20:51] <mattym> ToastStudiosShon, What problem are you having.
#1011 [20:51] <ToastStudiosShon> i can create a realms world I can not even enter realms
#1012 [20:52] <mattym> ToastStudiosShon, Realms do not work on old versions.
#1013 [20:52] <ToastStudiosShon> in which game can you use realms?
#1014 [20:52] <mattym> ToastStudiosShon, Only the most up to date version.
#1015 [20:53] <ToastStudiosShon> 1.13 for example
#1016 [20:53] <mattym> ToastStudiosShon, No
#1017 [20:53] <ToastStudiosShon> in that vercion works?
#1018 [20:53] <mattym> ToastStudiosShon, Only the most up to date, 1.14.2
#1019 [20:53] <ToastStudiosShon> 1.14.2?
#1020 [20:53] <ToastStudiosShon> ok
#1021 [20:54] <ToastStudiosShon> thanks
#1022 [20:56] <PastorMike> No one has had the experience of the stuck in pending slot and then being unable to log in I take it?
#1023 [20:57] * ToastStudiosShon [webchat@190.183.247.48] has quit. (Quit: webchat.esper.net)
#1024 [20:57] <mattym> PastorMike, Its not one I am familiar with.
#1025 [20:57] <mattym> PastorMike, But we do not handle a lot of Realms issues here.
#1026 [20:57] <PastorMike> kk thanks for your help
#1027 [21:10] * sloydd [webchat@ip68-7-21-23.sd.sd.cox.net] has joined #minecrafthelp
#1028 [21:11] <sloydd> hello, i was wondering if anyone here has tried to launch a backup of a realm server as a normal lan server?
#1029 [21:15] * Thom [webchat@static24-72-97-70.nb.rev.accesscomm.ca] has joined #minecrafthelp
#1030 [21:16] <Thom> I'm having this issue where I keep crashing (Error: duh: Unable to fit: minecraft:burning_skull - size: 64x64 - Maybe try a lower resolution resourcepack?), I've been told to delete my Minecraft files but it still crashes, I uninstalled and reinstalled Minecraft, still crashes. What else should I try to do?
#1031 [21:18] * Yannik [webchat@mobile-107-77-199-165.mobile.att.net] has joined #minecrafthelp
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#1033 [21:42] * x7amody_iq [webchat@93.191.114.109] has joined #minecrafthelp
#1034 [21:43] <x7amody_iq> hi
#1035 [21:43] <x7amody_iq> hi
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#1037 [21:51] * BL4Z3_YT [webchat@75-164-135-161.ptld.qwest.net] has joined #minecrafthelp
#1038 [21:51] <BL4Z3_YT> Hello could I distribute the trial version of Minecraft Java Edition
#1039 [21:59] * akali [webchat@c-98-234-152-72.hsd1.ca.comcast.net] has joined #minecrafthelp
#1040 [22:00] <akali> Hi all, I got back into minecraft and I have been playing on 1.8.9 but my friends server only supports 1.14.2. Whenever I load into the world on 1.14.2 it crashes me after I take a couple steps, what can I do to fix this?
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#1043 [22:07] * Gyrotel [webchat@24.115.117.220.res-cmts.flt4.ptd.net] has joined #minecrafthelp
#1044 [22:08] <Gyrotel> Hello, Is there a way to change my email without knowing the security questions. My grandpa helped make my account 5 years ago when the migration came out and he made the security questions. I cant ask him for those anymore sadly. What can I do to get this account back into my hands. I have a lot of info on the account to prove its mine
#1045 [22:11] <BL4Z3_YT> @Gyrotel There is no way to do so maybe if you contact Mojang they might be able to help you but no guarantee.
#1046 [22:12] * BL4Z3_YT [webchat@75-164-135-161.ptld.qwest.net] has quit. (Quit: webchat.esper.net)
#1047 [22:19] * Blocked404 [webchat@subs07-103-10-66-68.three.co.id] has joined #minecrafthelp
#1048 [22:20] * Kameryn [webchat@050-090-217-121.res.spectrum.com] has joined #minecrafthelp
#1049 [22:20] <Kameryn> hello
#1050 [22:20] <Kameryn> i need help with my minecraft launcher
#1051 [22:20] <Kameryn> im in 1.14 and whenever i try to launch it will crash and say " Game experienced unexpected crash "
#1052 [22:21] <Kameryn> ive reinstalled and tried switching game versions and nothings changed.
#1053 [22:21] <Blocked404> Uh, I also need help too
#1054 [22:22] <Kameryn> whats ur problem
#1055 [22:22] <Blocked404> How to fix The driver does not appear to support OpenGL
#1056 [22:41] <Kameryn> we gonna get any help?
#1057 [22:41] * Nick [webchat@c-73-177-14-46.hsd1.tn.comcast.net] has joined #minecrafthelp
#1058 [22:42] * Nick is now known as Guest84422
#1059 [22:42] <Guest84422> Hey so when i go to minecraft realms .. it says to please try restarting ..and i do but it still doesnt work
#1060 [22:44] * Guest84422 [webchat@c-73-177-14-46.hsd1.tn.comcast.net] has quit. (Client Quit)
#1061 [22:46] * mia0wnsyou [webchat@c-107-3-177-87.hsd1.ca.comcast.net] has joined #minecrafthelp
#1062 [22:46] <mia0wnsyou> Can I link my previous and older account to java?
#1063 [22:47] <Andrio> mia0wnsyou, do you have a username?
#1064 [22:47] <mia0wnsyou> it's mia0wnsyou
#1065 [22:47] <mia0wnsyou> and i have my original purchase code as well
#1066 [22:48] <Andrio> !ns mia0wnsyou
#1067 [22:48] <Absol> Andrio: Username doesn't exist
#1068 [22:48] <mia0wnsyou> what about chichichimia
#1069 [22:49] <Andrio> !ns chichichimia
#1070 [22:49] <Absol> Andrio: Username doesn't exist
#1071 [22:49] <Andrio> you sure that's exactly right?
#1072 [22:49] <mia0wnsyou> Do you think they deleted my account when they upgraded
#1073 [22:49] <mia0wnsyou> ?
#1074 [22:49] <Andrio> mia0wnsyou, not if you're bought the game
#1075 [22:49] <Andrio> mia0wnsyou, where did you buy it?
#1076 [22:49] <mia0wnsyou> it was purchased of course
#1077 [22:49] <mia0wnsyou> online
#1078 [22:50] <Andrio> do you know what site? Was it https://www.minecraft.net/store
#1079 [22:50] <Andrio> ?
#1080 [22:51] * alex6 [webchat@mta-107-12-24-122.ec.rr.com] has joined #minecrafthelp
#1081 [22:51] <alex6> hi
#1082 [22:51] <Kameryn> andrio
#1083 [22:51] <Kameryn> do you think you can help with my problem?
#1084 [22:52] <Andrio> hm
#1085 [22:52] <Kameryn> of when i try starting minecraft (launching) it will just crash
#1086 [22:52] <Andrio> ??> Kameryn launcher/crash-log
#1087 [22:52] <Kameryn> ive tried switching game versions
#1088 [22:52] <Absol> Kameryn: We need to see your crash log, which is created after a crash.
#1089 [22:52] <Kameryn> reinstalling
#1090 [22:52] <Absol> Kameryn: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1091 [22:52] <Andrio> ??> Blocked404 win/DXDiag
#1092 [22:52] <Absol> Blocked404: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1093 [22:52] <alex6> can not change my name
#1094 [22:52] * mia0wnsyou [webchat@c-107-3-177-87.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1095 [22:52] <Andrio> alex6, what's your current name?
#1096 [22:53] <Kameryn> i dont see any crash report folders
#1097 [22:54] <Kameryn> is it launcher log?
#1098 [22:54] <alex6> matthwq
#1099 [22:54] * AeRonGaming [webchat@36.75.66.200] has joined #minecrafthelp
#1100 [22:54] <alex6> matthew
#1101 [22:54] <Kameryn> or should i go to " logs " and then " recent "
#1102 [22:54] <Kameryn> i mean " latest " not " recent " my bad.
#1103 [22:55] <alex6> can not change my on mincreaft
#1104 [22:55] <alex6> name
#1105 [22:55] <Andrio> Kameryn, the launcher log may help too
#1106 [22:55] <Andrio> !ns matthew
#1107 [22:55] <Absol> Andrio: Matthew - UUID: bf83d2937c4445b2ba15520238db17fe - PAID - MOJANG
#1108 [22:55] <Absol> Andrio: Name history: DragonPulseHD → Matthew (2015-02-04)
#1109 [22:55] <Andrio> alex6, what happens when you try to change it?
#1110 [22:56] <Kameryn> but Andrio there isnt a crash-report
#1111 [22:56] <Kameryn> only the launcher log
#1112 [22:56] <Andrio> Kameryn, show me the launcher log
#1113 [22:56] <Kameryn> In the paste bin thing?
#1114 [22:56] <Kameryn> or here
#1115 [22:57] <Kameryn> I just sent it to pastebin
#1116 [22:58] <Andrio> Kameryn, we'll need to see just the link here
#1117 [22:58] <Kameryn> wdum link
#1118 [22:58] <Kameryn> its like a bunch of text
#1119 [22:59] <Andrio> When you post to the pastebin, it should take you to another page where your post resides. The link to that. You can press F6 to highlight the URL
#1120 [22:59] <Kameryn> https://paste.ubuntu.com/p/bfZQWPcXv6/
#1121 [23:00] <alex6> Andrio Rename Profile
#1122 [23:00] <alex6> This profile was recently created and therefore you can't change its name right now. You'll have to wait. Please check back later.
#1123 [23:01] <Andrio> alex6, is that at https://account.mojang.com/me/renameProfile/bf83d2937c4445b2ba15520238db17fe ?
#1124 [23:01] <alex6> yeah
#1125 [23:02] <alex6> but it has words in on it
#1126 [23:02] <Kameryn> theres the link above andrio
#1127 [23:02] * Wolly122 [webchat@67-220-26-33.fttp.usinternet.com] has quit. (Quit: webchat.esper.net)
#1128 [23:03] <Andrio> alex6, sorry, but what words and where?
#1129 [23:04] <alex6> https://account.mojang.com/me/renameProfile/d0441fde24124184a0f6c289902a89ef
#1130 [23:04] <alex6> Andrio
#1131 [23:04] <Andrio> alex6, the profile name on that account is mary3992
#1132 [23:05] <alex6> no thats not my name
#1133 [23:05] <alex6> yeah
#1134 [23:05] <Andrio> hm
#1135 [23:05] <alex6> but can not change it
#1136 [23:05] <Kameryn> andrio just get back to me when ur done with him
#1137 [23:05] <Andrio> Kameryn, have you tried reinstalling the launcher?
#1138 [23:05] <Andrio> alex6, yeah?
#1139 [23:06] <Kameryn> yessir
#1140 [23:06] <alex6> i can not change thename
#1141 [23:06] <Kameryn> and ive tried the alternative download
#1142 [23:06] <alex6> the name
#1143 [23:06] <Andrio> alex6, are you sure that's the right email address? Tried any other addresses you have?
#1144 [23:07] <Andrio> hm
#1145 [23:07] <Andrio> ??> Kameryn tools/HJT
#1146 [23:07] <Absol> Kameryn: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1147 [23:07] <Absol> Kameryn: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1148 [23:07] <alex6> Andrio yes
#1149 [23:08] * alex6 [webchat@mta-107-12-24-122.ec.rr.com] has quit. (Quit: webchat.esper.net)
#1150 [23:08] <Andrio> alex6, do you have the receipt still, from your purchase? (don't share any of the info here)
#1151 [23:09] <Kameryn> Andrio here https://paste.ubuntu.com/p/BFYVkmJ6dv/
#1152 [23:09] * BonelessSpitz [webchat@192.214.246.99] has joined #minecrafthelp
#1153 [23:09] * alex0 [webchat@mta-107-12-24-122.ec.rr.com] has joined #minecrafthelp
#1154 [23:10] <alex0> Andrio any luck
#1155 [23:10] * alex0 [webchat@mta-107-12-24-122.ec.rr.com] has quit. (Client Quit)
#1156 [23:10] <Blocked404> Hey Absol
#1157 [23:11] * alex6 [webchat@mta-107-12-24-122.ec.rr.com] has joined #minecrafthelp
#1158 [23:11] <alex6> ......
#1159 [23:11] <alex6> Andrio
#1160 [23:11] <Blocked404> So I just did what you say
#1161 [23:12] <Andrio> alex6, do you have the receipt still, from your purchase? (don't share any of the info here)
#1162 [23:12] <Andrio> Blocked404, ok
#1163 [23:12] <Andrio> !hjt https://paste.ubuntu.com/p/BFYVkmJ6dv/
#1164 [23:12] <Absol> Andrio: Found: PremierOpinion(Malware, Fix: av/adwcleaner), Discord(Turn off Discord Overlay, else disable Discord)
#1165 [23:12] <Blocked404> Whats the next step
#1166 [23:12] <Blocked404> Paste the link?
#1167 [23:12] <Andrio> Blocked404, get rid of PremierOpinion
#1168 [23:12] <alex6> no
#1169 [23:12] <Andrio> ??> Blocked404 AV/ADWCleaner
#1170 [23:12] <Absol> Blocked404: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1171 [23:12] <Absol> Blocked404: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1172 [23:13] <alex6> Andrio no
#1173 [23:13] <Andrio> ok
#1174 [23:13] <Andrio> ??> alex6 account/send-email
#1175 [23:13] <Absol> alex6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1176 [23:13] <Absol> alex6: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1177 [23:13] <Andrio> alex6, you might be able to provide whatever payment-related info you have if that page doesn't help
#1178 [23:13] <Blocked404> Should I paste the ubuntu pastebin link here?
#1179 [23:14] * alex6 [webchat@mta-107-12-24-122.ec.rr.com] has quit. (Client Quit)
#1180 [23:14] <Andrio> Blocked404, yes
#1181 [23:15] <Blocked404> kk
#1182 [23:15] <Blocked404> https://paste.ubuntu.com/p/J4WWjjdy5B/
#1183 [23:16] <Kameryn> andrio
#1184 [23:16] <Kameryn> did you find anything from my link
#1185 [23:17] <Andrio> oh, wrong person
#1186 [23:17] <Andrio> Kameryn, get rid of PremierOpinion
#1187 [23:17] <Andrio> ??> Kameryn AV/ADWCleaner
#1188 [23:17] <Kameryn> ok like uninstall?
#1189 [23:17] <Absol> Kameryn: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1190 [23:17] <Absol> Kameryn: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1191 [23:18] <Blocked404> Oh lol i just installed adwcleaner
#1192 [23:19] <Andrio> ah
#1193 [23:19] * Kameryn [webchat@050-090-217-121.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1194 [23:19] <Andrio> Well, it won't hurt.
#1195 [23:19] <Blocked404> yeah
#1196 [23:20] * Kalimusi [webchat@CPE1cabc0a2b6d3-CM1cabc0a2b6d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1197 [23:21] <Andrio> Blocked404, looks like your PC's hardware isn't fully supported on Windows 10. You'll need to reinstall Windows 7 or use a newer PC.
#1198 [23:21] <Blocked404> Hmm I guess
#1199 [23:21] <Blocked404> I just upgrade my old laptop to windows 10
#1200 [23:21] <Andrio> mm
#1201 [23:23] <Blocked404> Soo thats the only way to "fix" it ?
#1202 [23:23] <Andrio> Blocked404, yes
#1203 [23:23] <Andrio> if you have the Windows 10 Edition, that may work too.
#1204 [23:23] <Blocked404> Ahh I will try the w10 edition
#1205 [23:26] * Kameryn [webchat@050-090-217-121.res.spectrum.com] has joined #minecrafthelp
#1206 [23:26] <Kameryn> Im back
#1207 [23:27] <Kameryn> Andrio and Absol I did the clean thing and deleted/uninstalled premieropinion
#1208 [23:28] <Andrio> Kameryn, see whether Minecraft works now
#1209 [23:28] <Kameryn> sure thing
#1210 [23:32] <Kameryn> holy s*** thank you so much
#1211 [23:32] <Kameryn> your a life saver
#1212 [23:34] <Blocked404> Oh My minecraft works now
#1213 [23:35] <Blocked404> The reason my minecraft dont work is because im using the cracked launcher
#1214 [23:35] <Blocked404> And then I tried the premium launcher and it works
#1215 [23:35] <Blocked404> soo Thanks
#1216 [23:35] <Andrio> hm
#1217 [23:35] <Andrio> no problem.
#1218 [23:40] <Kameryn> andrio
#1219 [23:40] <Kameryn> another problem with migrating my account
#1220 [23:40] <Kameryn> i have a legacy account
#1221 [23:40] <Kameryn> and i cant migrate it because I dont know what email i used with this account. I know username/password for this account tho
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#1223 [23:42] <ff> https://launcher.mojang.com/v1/objects/0f275bc1547d01fa5f56ba34bdc87d981ee12daf/client.jar
#1224 [23:44] <Andrio> ??> Kameryn account/forgot-email
#1225 [23:44] <Absol> Kameryn: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1226 [23:44] <ff> ?
#1227 [23:44] <Kameryn> but even if i got the right email i dont know the password for it..
#1228 [23:45] <ff> Unable to delete a corrupt file.
#1229 [23:45] <ff> what can i do in this situation
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#1231 [23:46] * plz [webchat@014198135209.ctinets.com] has joined #minecrafthelp
#1232 [23:46] <plz> Unable to delete a corrupt file.
#1233 [23:47] <Andrio> plz, is that all it says?
#1234 [23:47] <plz> ERROR :( Unable to delete a corrupt file.
#1235 [23:47] <plz> Show more details
#1236 [23:48] <plz> that all it says :(
#1237 [23:48] <Andrio> plz, show me the more details
#1238 [23:49] <plz> URL: https://launcher.mojang.com/v1/objects/0f275bc1547d01fa5f56ba34bdc87d981ee12daf/client.jar
#1239 [23:49] <plz> Error details: File hash should be 0f275bc1547d01fa5f56ba34bdc87d981ee12daf but was 4fbc690ec74953732171ca2e5f2a549112bb46e7 �{�ǵL�k�s���ɮסA�]���ɮץ��ѥt�@�ӵ{�ǨϥΡC
#1240 [23:49] <plz> Filename on disk: 1.12.2.jar
#1241 [23:49] <plz> Path: C:\Users\User\AppData\Roaming\.minecraft\versions\1.12.2\1.12.2.jar
#1242 [23:49] <plz> Exists: file
#1243 [23:50] * Blocked404 [webchat@subs07-103-10-66-68.three.co.id] has quit. (Quit: webchat.esper.net)
#1244 [23:52] <Andrio> ??> plz win/reinst
#1245 [23:52] <Absol> plz: You may need to reinstall the locally installed files that Minecraft puts into place.
#1246 [23:52] <Absol> plz: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1247 [23:55] <plz> what file type of directory can be define as saves directory?
#1248 [23:55] <plz> Absol
#1249 [23:55] <Andrio> plz, the one named saves.
#1250 [23:56] <plz> delete all others excluded saves !?
#1251 [23:57] <Andrio> plz, yes
#1252 [23:59] * temmie [webchat@svap.bre.rev-fortech.cz] has joined #minecrafthelp
#1253 [23:59] <temmie> someone help me i cant login to any servers
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