#1 [00:00] * GeneralTucker [webchat@035-134-110-048.static.chtrptr.net] has joined #minecrafthelp
#2 [00:01] <GeneralTucker> i just bought the java edition and when i try to start it up the launcher is just a black screen. i try to type things in but its just a black screen.
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#5 [00:55] * fistofmetal [webchat@136.186.248.243] has joined #minecrafthelp
#6 [00:56] <fistofmetal> Hi there, my minecraft fails to download patchy-1.1.jar on startup. no mods, first time install on this new computer
#7 [00:59] <fistofmetal> I have never had nor is there evidence of ByteFence on this computer
#8 [01:11] * Darcion [webchat@ip5f59271b.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#9 [01:13] <Darcion> Hello Support, i wrote 2x Mails to Support and i am still waiting for a answer. I only wanna know how long can this take to get an answer. My very old account was compromised and migrate to another mailadress. But i have the transaction ID from paypal to get it back.
#10 [01:25] * redplanet [webchat@c-67-174-184-86.hsd1.co.comcast.net] has joined #minecrafthelp
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#14 [01:28] <redplanet> I need help loading a backup and fixing some mistakes I made trying to do so
#15 [02:02] * skraa3 [webchat@user-5-173-144-185.play-internet.pl] has joined #minecrafthelp
#16 [02:02] <skraa3> hi
#17 [02:02] <skraa3> how do I take play on running the minecraft to write an unexpected error occurred and the game was closed sorry for the wickedness
#18 [02:08] * Arzt [webchat@ip68-3-239-12.ph.ph.cox.net] has joined #minecrafthelp
#19 [02:08] <Arzt> anyone here?
#20 [02:10] * Arzt [webchat@ip68-3-239-12.ph.ph.cox.net] has quit. (Client Quit)
#21 [02:10] * Arzt [webchat@ip68-3-239-12.ph.ph.cox.net] has joined #minecrafthelp
#22 [02:11] <Arzt> Would datapacks count as mods?
#23 [02:11] <Andrio> No.
#24 [02:12] <Andrio> Arzt, data packs do not involve modifying the actual game code.
#25 [02:12] <Arzt> Well, in that case, I'm having trouble getting a friend onto my vanilla server.
#26 [02:12] <Andrio> Arzt, though #commandblocks may be a better place to ask about them
#27 [02:12] <Andrio> Arzt, what's happened?
#28 [02:13] <Arzt> Friend keeps connecting, then is shortly kicked with a variety of crash logs
#29 [02:13] <Arzt> Note this is 1.14.2
#30 [02:13] <Andrio> Arzt, can your friend come here?
#31 [02:13] <Arzt> Idk, he's kinda just messing around
#32 [02:13] <Arzt> but I have the reports
#33 [02:14] <Arzt> What do you need from him?
#34 [02:14] <Andrio> Arzt, the crash reports.
#35 [02:14] <Arzt> I'll list them:
#36 [02:14] <Arzt> Internal Exception: io.netty.handler.codec.CorruptedFrameException: length wider than 21-bit
#37 [02:15] * skraa3 [webchat@user-5-173-144-185.play-internet.pl] has quit. (Quit: webchat.esper.net)
#38 [02:15] <Andrio> Arzt, how do you know it's related to a data pack?
#39 [02:15] <Arzt> Internal Exception: io.netty.handler.codec.DecoderException: Badly compressed packet - size of 32818205 is larger than protocol maximum of 20971152
#40 [02:15] <Arzt> I don't
#41 [02:15] <Arzt> I was just wondering
#42 [02:15] <Andrio> mm
#43 [02:16] <Arzt> Internal Exception: io.netty.handler.codec.DecoderException: Badly compressed packet - size of 50 is below server threshold of 256
#44 [02:16] <Arzt> Internal Exception: io.netty.handler.codec.DecoderException: java.util.zip.DataFormatException: incorrect header check
#45 [02:16] <Arzt> those are all the errors he's gotten so far
#46 [02:16] <Arzt> all within a few minutes of being on the world
#47 [02:16] <Andrio> Arzt, does he use mods?
#48 [02:16] <Arzt> Nope.
#49 [02:17] <Andrio> and is the server modded?
#50 [02:17] <Arzt> Forge isn't even out for this version yet
#51 [02:17] <Arzt> This is completely vanilla
#52 [02:17] <Arzt> Just some datapacks.
#53 [02:18] <Andrio> mm
#54 [02:18] <Arzt> I'm usually keen enough with minecraft and java to sort this stuff on my own
#55 [02:18] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#56 [02:18] <Arzt> But because of how recent this version is
#57 [02:18] <Arzt> and how unfamiliar these errors are
#58 [02:19] <Arzt> I'm having trouble, to say the least
#59 [02:19] <Andrio> Arzt, it sounds like something, possibly malware or troublesome security software, is interfering with the network connection. Make sure nothing on this list is present: https://minecraftirc.net/support-articles/known-incompatible-software/
#60 [02:20] * oliverhenriksen9 [webchat@178.157.248.176] has joined #minecrafthelp
#61 [02:20] <oliverhenriksen9> Ss there anyway to get an old minecraft account back if you forgot your email?
#62 [02:21] <Arzt> Doesn't look like I have anything on that list
#63 [02:21] <Arzt> I've got no anti-virus, I use windows defender, but I have Malwarebytes.
#64 [02:21] <Arzt> Malwarebytes isn't on the list, though
#65 [02:21] <Andrio> oliverhenriksen9, how old?
#66 [02:22] <oliverhenriksen9> from before 2012 where you didnt need to migrate
#67 [02:22] <Arzt> Andrio, do you think this is his client or my server?
#68 [02:22] <Andrio> Arzt, can you join the server?
#69 [02:22] <Arzt> Yeah, no problem
#70 [02:22] <Arzt> I've got no issues
#71 [02:23] <Andrio> Arzt, the problem is with his end then
#72 [02:23] <Andrio> ??> oliverhenriksen9 account/send-email
#73 [02:23] <Absol> oliverhenriksen9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#74 [02:23] <Absol> oliverhenriksen9: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#75 [02:23] <Arzt> Andrio, what can he do?
#76 [02:23] <Arzt> He launched from the latest release from the launcher
#77 [02:23] <Andrio> ??> Arzt tools/HJT
#78 [02:23] <Absol> Arzt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#79 [02:23] <Absol> Arzt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#80 [02:24] <Arzt> Forward this to him?
#81 [02:24] <Arzt> Andrio, should I send this to him?
#82 [02:24] <Andrio> Arzt, yes, or have him join here.
#83 [02:25] <Arzt> Alright, I'll get back to you in a second
#84 [02:27] <Arzt> Andrio, is pasting the link here okay?
#85 [02:28] <Andrio> Arzt, yes
#86 [02:28] <Arzt> https://paste.ubuntu.com/p/NM3XrxfPSg/
#87 [02:33] <Arzt> Andrio, any luck?
#88 [02:39] <Andrio> ??> Arzt net/Hamachi
#89 [02:39] <Absol> Arzt: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#90 [02:39] <Absol> Arzt: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#91 [02:40] <Arzt> Alright, I'll get him to uninstall it. If I have more trouble, I'll know where to come
#92 [02:41] * Arzt [webchat@ip68-3-239-12.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#93 [02:45] * dgsims [webchat@wsip-24-234-63-173.lv.lv.cox.net] has joined #minecrafthelp
#94 [02:45] <dgsims> hello
#95 [02:45] <dgsims> I need help
#96 [02:50] * Darcion [webchat@ip5f59271b.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#97 [02:51] * Rinko [webchat@112.207.107.26.pldt.net] has joined #minecrafthelp
#98 [02:52] <Rinko> I'm planning to gift Minecraft Windows 10 Edition to a friend I have that lives in Malaysia, but when I checked the Microsoft website "Your gift will be sent as a digital code that your recipient can redeem in United States only.". Will he still be able to redeem it? Is there another way?
#99 [03:15] * SquishyMikes [webchat@114-198-91-166.dyn.iinet.net.au] has joined #minecrafthelp
#100 [03:16] <SquishyMikes> Why is my launcher telling me that it's failed to download the file 1.14.2.jar? How can I fix this?
#101 [03:23] * Benji0 [webchat@host86-162-255-2.range86-162.btcentralplus.com] has joined #minecrafthelp
#102 [03:23] <Benji0> hi i can't donload the entire of minecraft on my pc.
#103 [03:24] <Benji0> also when i go onmmto the launcher
#104 [03:24] * jumpman [webchat@ip174-65-104-151.sd.sd.cox.net] has joined #minecrafthelp
#105 [03:24] <Benji0> it says cant fetch server status
#106 [03:24] * SquishyMikes [webchat@114-198-91-166.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#107 [03:25] <jumpman> im having trouble with rift and the different rift mods im trying to use.. any help?
#108 [03:25] <jumpman> just a heads up im new to modding haha
#109 [03:25] <Benji0> sorry i cant help ya
#110 [03:26] <Benji0> i cant even download it
#111 [03:26] <jumpman> on I just saw the 'we only support non-modded'
#112 [03:26] <jumpman> you cant download Minecraft?
#113 [03:26] <Benji0> nope
#114 [03:26] <Benji0> it stops part way then says cant fetch server status
#115 [03:27] <jumpman> hmm... you might have a bad connection with your internet provider..
#116 [03:27] <jumpman> to the Mojang server
#117 [03:27] <Benji0> must be the connection to there server as i can go on the internet like i am now.
#118 [03:28] <Benji0> you have any ideas out to check that
#119 [03:28] <jumpman> hmm.. well it doesn't seem like there is any people on here to help us each solve our issues so..
#120 [03:29] <Benji0> yep
#121 [03:29] <Benji0> their support services arent that good
#122 [03:29] <jumpman> if you knew the server ip for Mojang you could try running a ping test through you command prompt, and send ...idk.. like 500 packets to test your success rate of connection
#123 [03:30] <Benji0> i'll try that
#124 [03:30] <Benji0> thankyou
#125 [03:30] * Heenim [webchat@dynamic-185-175-32-139.israelinternet.co.il] has joined #minecrafthelp
#126 [03:30] <Heenim> Hello
#127 [03:31] <Heenim> is anyone here?
#128 [03:31] <jumpman> none of the staff are
#129 [03:31] <Heenim> oh
#130 [03:31] <jumpman> I guess I can try and help
#131 [03:31] <jumpman> whats your issue
#132 [03:31] <Heenim> well my mc account got apparently hacked while i was away. and they changed my minecraft name into a weird name
#133 [03:32] <Heenim> but now i cant change my name because it takes 30 days to change it
#134 [03:32] <jumpman> so you still have full access to your mc account
#135 [03:32] <Heenim> yeah i change password and everything
#136 [03:32] <Heenim> just my name got changed and its kinda annoying to wait a full month because my account got broken into somehow
#137 [03:33] <jumpman> alright. good. let me check something.. brb
#138 [03:33] <Benji0> hey
#139 [03:34] <Benji0> any idea how to find what their ip is
#140 [03:34] <jumpman> yeah, you're going to have to wait. I know its annoying but that's really the only option. it's not like anyone on this site is gonna help lol
#141 [03:35] <Heenim> well i tried a ticket but the response is automated
#142 [03:35] <Heenim> so no help there
#143 [03:35] <Heenim> thanks anyways man
#144 [03:37] * jumpman [webchat@ip174-65-104-151.sd.sd.cox.net] has joined #minecrafthelp
#145 [03:37] <jumpman> hey are you still there
#146 [03:37] <Heenim> uh yes
#147 [03:37] <jumpman> uh.. guy with the download issue?
#148 [03:37] <Benji0> i am yes
#149 [03:37] <Heenim> uh no
#150 [03:37] <jumpman> Benji ok
#151 [03:37] * Heenim [webchat@dynamic-185-175-32-139.israelinternet.co.il] has quit. (Quit: webchat.esper.net)
#152 [03:38] <jumpman> open your command prompt and paste this command into it
#153 [03:38] <Benji0> ok
#154 [03:38] <jumpman> ping www.minecraft.net
#155 [03:38] <jumpman> that simple lol
#156 [03:38] <jumpman> just 'ping www.minecraft.net'
#157 [03:39] <jumpman> and it should show 'reply x ms' if your computer can reach the server
#158 [03:40] <Benji0> yes i think it did find it
#159 [03:40] <Benji0> average 5 ms
#160 [03:40] <Benji0> 152.199.20.92: their ip
#161 [03:41] <jumpman> okay, so now test it with 100 packets
#162 [03:41] <jumpman> this command
#163 [03:41] <jumpman> ping www.minecraft.net -n 100
#164 [03:42] <Benji0> ok its working its way through it
#165 [03:42] <jumpman> and if the average response time stays the same, or close, you should have a stable connection to the server.. so past the internet connection issue, there isn't much else I can help you with on your downloading issue
#166 [03:43] <Benji0> averaging between 5 and 7
#167 [03:43] <jumpman> I have a large background in network admin and infrastructure in the IT field.. not so much the servers side tho lol
#168 [03:43] <Benji0> ooh
#169 [03:43] <Benji0> one came up with 63
#170 [03:44] <jumpman> so there might be an iffy connection between you
#171 [03:44] <jumpman> possibly try downloading during the daytime.. might help..
#172 [03:44] <Benji0> all between 5ms and 7ms but that one 63ms
#173 [03:44] * KayJayDK [webchat@178.157.249.162] has joined #minecrafthelp
#174 [03:44] <Benji0> yeah
#175 [03:45] <Benji0> thx alot though you have been a great help
#176 [03:45] <jumpman> Sure thing Benji
#177 [03:45] <Benji0> hope someone can help you too
#178 [03:45] <jumpman> hopefully lol
#179 [03:45] <Benji0> haha
#180 [03:45] <jumpman> maybe ill be the staff haha
#181 [03:45] <jumpman> nah.. I prefer sleep. gn
#182 [03:45] <Benji0> haha thx again
#183 [03:47] * Fin [webchat@120.21.31.29] has joined #minecrafthelp
#184 [03:47] <KayJayDK> Hi, I'm trying to redeem my windows 10 version. Problem is that it is linked to a hotmail address that microsoft won't let me access (We are trying to protect you so we won't let you use your account because someone else might have used it). Is there a way to associate my Mohjang account with another MS account? The mail I use to login to Mohjang i
#185 [03:47] <KayJayDK> s fine, that is not the issue.
#186 [03:48] <Fin> trying to join friends server on mac but 'io.netty.channel.ConnectTimeoutException: connection timed out:' keeps appearing on the screen...what do I do?
#187 [03:49] * Benji0 [webchat@host86-162-255-2.range86-162.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#188 [03:52] * Fin [webchat@120.21.31.29] has quit. (Quit: webchat.esper.net)
#189 [03:53] * Fin [webchat@120.21.31.29] has joined #minecrafthelp
#190 [03:53] <Fin> 'io.netty.channel.ConnectTimeoutException: connection timed out:' keeps showing on screen when I'm attempting to join friends server, what do I do?
#191 [03:55] * Commandass [webchat@93-136-210.internethome.cytanet.com.cy] has joined #minecrafthelp
#192 [03:56] <Commandass> Hello! Can someone please join my server so i can see if everything its ok?
#193 [03:56] <Commandass> I just launched it
#194 [03:58] * Fin [webchat@120.21.31.29] has quit. (Quit: webchat.esper.net)
#195 [03:59] <Commandass> if anyone has time i can send you the ip address
#196 [04:00] <Andrio> Commandass, try checking it using https://dinnerbone.com/minecraft/tools/status/
#197 [04:01] <Commandass> @Andrio where do i put the ip address?
#198 [04:02] <Commandass> @Andrio it says to put the address down below but i dont have an option to put it
#199 [04:03] <Andrio> ah, never mind then. Where's your server?
#200 [04:03] <Commandass> @Andrio 1.14.2
#201 [04:04] <Commandass> @Andrio and i am from cyprus if that matters. Greece...
#202 [04:04] <Andrio> IP address?
#203 [04:04] <Commandass> 93.109.136.210
#204 [04:05] <Andrio> Commandass, seems to be working from there.
#205 [04:05] <Andrio> here*
#206 [04:05] <Commandass> @Andrio i can join the server because i am the host. I just want to see if other players are being kicked out.
#207 [04:06] <Commandass> @Andrio because i had the same problem with my old server and i decided to create a new one
#208 [04:06] <Commandass> @Andrio something with Internal java ioexception.
#209 [04:07] <Commandass> @Andrio that was the message which was shown to the players while being kicked after like 20 seconds from joining in
#210 [04:09] * m3m3ra [webchat@cpe-101-190-16-245.nb03.nsw.asp.telstra.net] has joined #minecrafthelp
#211 [04:09] <m3m3ra> Hello?
#212 [04:09] <Commandass> Hello
#213 [04:09] <m3m3ra> you a mod or somebody who needs help
#214 [04:09] <Commandass> somebody who needs help...
#215 [04:09] <Commandass> I joined a few minutes ago
#216 [04:11] <m3m3ra> ill just post this now - hi, I need a bit of help logging in. I know my Minecraft account name and password but not the email address that's connected to it.
#217 [04:15] <Andrio> ??> m3m3ra account/forgot-email
#218 [04:15] <Absol> m3m3ra: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#219 [04:16] <Commandass> @Absol @Andrio can you please someone join my server for like 1 minute?
#220 [04:17] <Commandass> I just want to see the error message pops up again
#221 [04:18] <Andrio> Your server seems to have trouble keeping up.
#222 [04:19] <Commandass> @Andrio yeah i know .. I dont know how to fix that though
#223 [04:19] <Commandass> @Andrio did everything and it keeps kicking people out
#224 [04:19] <Andrio> mm
#225 [04:20] * Mike2 [webchat@cpe-60-227-13-65.nb01.nsw.asp.telstra.net] has joined #minecrafthelp
#226 [04:20] <Commandass> @Andrio i can join and play freely... Other are getting kicked
#227 [04:20] <Andrio> Commandass, can you run a speed test at https://www.speedtest.net/ (without the server running)?
#228 [04:21] <Mike2> Yo is there anyway to find out your legacy email I cant remember so I cant migrate
#229 [04:21] <Andrio> ??> Mike2 account/send-email
#230 [04:21] <Absol> Mike2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#231 [04:21] <Absol> Mike2: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#232 [04:22] <Commandass> @Andrio 15 download 20 ping 3 upload
#233 [04:22] * Mike2 [webchat@cpe-60-227-13-65.nb01.nsw.asp.telstra.net] has quit. (Client Quit)
#234 [04:24] <Andrio> Commandass, do you see 'Can't keep up' messages?
#235 [04:25] <Commandass> @Andrio when i run the server no... If someone gets kicked out it says <playername> Time out! After like 2 hours of playing it says cant keep up rarely
#236 [04:26] <Commandass> @Andrio like 1 in 10 times
#237 [04:31] <Commandass> @Andrio so not any possible answer ?
#238 [04:32] <Andrio> Commandass, must be an Internet connection problem somewhere along the line then
#239 [04:33] <Commandass> @Andrio so i portforwarded my router disabled my firewall cleared all cache memory cleared dns reinstalled everything and still nothing
#240 [04:34] <Commandass> @Andrio only thing left is to call my internet company to reastart my router/modem
#241 [04:34] <Andrio> Commandass, can't you do that yourself?
#242 [04:35] <Commandass> @Andrio i restarted it like 3 times
#243 [04:35] <Andrio> ,,
#244 [04:35] <Andrio> mm
#245 [04:35] * m3m3ra [webchat@cpe-101-190-16-245.nb03.nsw.asp.telstra.net] has joined #minecrafthelp
#246 [04:35] <m3m3ra> anybody here
#247 [04:35] <m3m3ra> or anybody answered my question
#248 [04:35] <m3m3ra> from earlier
#249 [04:36] <Andrio> ??> m3m3ra account/forgot-email
#250 [04:36] <Absol> m3m3ra: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#251 [04:36] <m3m3ra> Forgot my email but know my account name and password
#252 [04:36] <m3m3ra> tried the confirmation thing didnt work
#253 [04:38] <m3m3ra> Andrio
#254 [04:38] <m3m3ra> Absol
#255 [04:39] <Andrio> ??> m3m3ra account/send-email
#256 [04:40] <Absol> m3m3ra: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#257 [04:40] <Absol> m3m3ra: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#258 [04:40] <m3m3ra> ive done that
#259 [04:40] <m3m3ra> they said theyre replying to messages from april 10th
#260 [04:40] <m3m3ra> which means its gonna take like over a month to get to me
#261 [04:40] <Andrio> mm
#262 [04:40] <Andrio> mm
#263 [04:41] * Commandass [webchat@93-136-210.internethome.cytanet.com.cy] has left #minecrafthelp
#264 [04:43] <redplanet> Please can I have help restoring a backup and fixing the mess I made trying to do so
#265 [04:44] <Andrio> What happened?
#266 [04:44] <redplanet> I tried out the new 1.14 update, and made a backup beforehand. I decided to go back to 1.13, but my attempts to restore the backup failed and I may have cause some problems copying files, i.e. there might be several copies of my world. I just want to restore a backup and use only 1.13.
#267 [04:45] <Andrio> where are the copies on your file system?
#268 [04:47] * thomas [webchat@ip4da877f3.direct-adsl.nl] has joined #minecrafthelp
#269 [04:48] <redplanet> in the saves folder, but I don't know what I'm doing
#270 [04:49] <KayJayDK> New problem; 1) I don't have access to the mail I registered with Mohjang. 2) I went to change it. 3) Was told I don't have security questions set up. 4) They sent instructions to do that.... on the mail I registered with Mohjang. 1).....
#271 [04:49] <Andrio> KayJayDK, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#272 [04:50] <Andrio> redplanet, well, make sure you don't get rid of the backup then
#273 [04:50] <thomas> everytime when i launch minecraft the game loads and when its done it says se binary hast stopped. anyone who knows a solution for this?
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#275 [04:51] <redplanet> when I try to load the world in which I tried 1.14, it says world was saved in 1.14 and loading the world may cause problems
#276 [04:58] * popkuot3629 [webchat@113.210.121.81] has joined #minecrafthelp
#277 [04:59] <popkuot3629> hi,the game was crashed, i dont know how to fix
#278 [05:00] <popkuot3629> and I checked my GPU, all are updated
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#283 [05:29] <redplanet> Andrio, if I load that world now in 1.13 is the world going to be corrupted?
#284 [05:38] * Scorp8 [webchat@122-58-94-79-adsl.sparkbb.co.nz] has joined #minecrafthelp
#285 [05:38] <Scorp8> hello
#286 [05:40] <Scorp8> Minecraft keeps crashing for me, how can I fix this?
#287 [05:43] <thomas> same issue for me^
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#291 [06:37] <Sadistic_Jaffa> hello
#292 [06:37] <Sadistic_Jaffa> I think i did a migration and maybe used an invalid email by accident can i use
#293 [06:43] * Helpmydudes [webchat@sta1370525.lnk.telstra.net] has joined #minecrafthelp
#294 [06:43] <Helpmydudes> Hey, is there anyway I can check what usernames have logged onto my pc?
#295 [06:44] <Sadistic_Jaffa> no one replies amte
#296 [06:44] <Sadistic_Jaffa> mate
#297 [06:44] <Helpmydudes> ?
#298 [06:44] <Sadistic_Jaffa> do you know if they have a private chat thing
#299 [06:44] <Sadistic_Jaffa> this is rubbish lol
#300 [06:44] <Helpmydudes> ik
#301 [06:44] <Helpmydudes> minecraft discord?
#302 [06:45] <Sadistic_Jaffa> nah like with people who work for them
#303 [06:45] <tyteen4a03> ??> Sadistic_Jaffa account/send-email
#304 [06:45] <Absol> Sadistic_Jaffa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#305 [06:45] <Absol> Sadistic_Jaffa: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#306 [06:46] <tyteen4a03> Helpmydudes: don't think so, but if you ask Mojang Support with your IP address they may have this informaton
#307 [06:46] <tyteen4a03> ??> Helpmydudes account/send-email
#308 [06:46] <Absol> Helpmydudes: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#309 [06:46] <Helpmydudes> mojang support takes years
#310 [06:46] <Absol> Helpmydudes: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#311 [06:46] <Helpmydudes> it takes so long and it annoys me so much, is there any live support?
#312 [06:46] <tyteen4a03> Helpmydudes: nope
#313 [06:47] <Helpmydudes> do they have a phone number?
#314 [06:47] <tyteen4a03> Helpmydudes: nope; only email
#315 [06:47] <Helpmydudes> jeese its 2019
#316 [06:47] <tyteen4a03> Helpmydudes: you may get slightly better response time on Twitter
#317 [06:47] <Helpmydudes> i have tweeted its been an hour
#318 [06:48] <tyteen4a03> Helpmydudes: yeah, Mojang is a small studio and they don't have a lot of support staff
#319 [06:48] <thomas> can anyone help me?
#320 [06:48] <tyteen4a03> thomas: yes?
#321 [06:49] <Helpmydudes> but its run by the largest company in the world?
#322 [06:49] <thomas> when i launch minecraft and its done with loading its says se binary has stopped working do you know how to fix this? i have this problem for a couple days now...
#323 [06:49] <tyteen4a03> Helpmydudes: it belongs to Microsoft Studios now, but operationally they are a separate company
#324 [06:49] <tyteen4a03> ??> thomas tools/hjt
#325 [06:49] <Absol> thomas: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#326 [06:49] <Absol> thomas: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#327 [06:50] <Helpmydudes> tools/hjt
#328 [06:50] <Helpmydudes> epic
#329 [06:50] * Helpmydudes [webchat@sta1370525.lnk.telstra.net] has quit. (Quit: webchat.esper.net)
#330 [06:51] <Sadistic_Jaffa> my migration fucked up can anyone help?
#331 [06:51] <Absol> Sadistic_Jaffa: Please keep it civil
#332 [06:51] <Sadistic_Jaffa> :)
#333 [06:52] <tyteen4a03> Sadistic_Jaffa: as mentioned above you will need to email Mojang
#334 [06:56] <Sadistic_Jaffa> how long
#335 [06:56] <Sadistic_Jaffa> do i have to wait
#336 [06:56] <tyteen4a03> ??> thomas scold/pm
#337 [06:56] <Absol> thomas: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#338 [06:56] <tyteen4a03> Sadistic_Jaffa: current turnaround is about a month
#339 [06:56] <thomas> https://paste.ubuntu.com/p/pDc59QdzSv/
#340 [06:56] <tyteen4a03> ??> thomas av/mcafee/uninstall
#341 [06:56] <Absol> thomas: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#342 [07:00] <Sadistic_Jaffa> so i won't be able to play for a month??
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#380 [07:42] * Heywannaplay [webchat@91-150-122-99.dynamic.isp.telekom.rs] has joined #minecrafthelp
#381 [07:42] <Heywannaplay> I was hacked so someone changed my name its was Radovan528 now is Heywannaplay
#382 [07:46] * Wyzer [webchat@050-090-137-064.res.spectrum.com] has joined #minecrafthelp
#383 [07:48] <Wyzer> Unable to launch Minecraft on Ubuntu 18.04.2, with RTX2060 using Nvidia Driver 430.14, and openjdk version 11.0.3. It crashes with statement "libGL error: No matching fbConfigs or visuals found libGL error: failed to load driver: swrast......."
#384 [07:49] <Wyzer> Can provide a pastebin of full report if needed.
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#386 [07:59] * Afootpluto [Afootpluto@2600:3c01:e001:3960::6] has joined #minecrafthelp
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#388 [08:02] * Tombo [webchat@cpc1-newc18-2-0-cust114.16-2.cable.virginm.net] has joined #minecrafthelp
#389 [08:02] <Tombo> Hello, I can't load the game because of the error code it prompts in the logs. 'Process crashed with exit code -805306369'
#390 [08:02] <Tombo> I have tried pasting the JVM Argument '-Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M' but it doesn't work
#391 [08:07] * AllysX [webchat@90-64-4-145.dynamic.orange.sk] has joined #minecrafthelp
#392 [08:08] * Jarvis [webchat@27.17.254.125.static.comindico.com.au] has joined #minecrafthelp
#393 [08:10] <Greymagic27> ??> Tombo av/adwcleaner
#394 [08:10] <Absol> Tombo: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#395 [08:10] <Absol> Tombo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#396 [08:12] <Greymagic27> Wyzer, Hey. This is about steam but the fix may be similar: https://askubuntu.com/questions/834254/steam-libgl-error-no-matching-fbconfigs-or-visuals-found-libgl-error-failed-t?rq=1
#397 [08:27] * Abi [webchat@4.138.104.27.unknown.m1.com.sg] has joined #minecrafthelp
#398 [08:28] <Abi> Nothing happens when I press the login button in the minecraft.net website when I want to login. Are there any clues why the login button doesn't work?
#399 [08:29] * GeileSchnidde_19 [webchat@p54A3A364.dip0.t-ipconnect.de] has joined #minecrafthelp
#400 [08:29] <Greymagic27> Abi, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#401 [08:29] <Greymagic27> ??> Abi tools/hjt
#402 [08:29] <Absol> Abi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#403 [08:29] <Absol> Abi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#404 [08:31] <GeileSchnidde_19> when my friend want to go on a Server, his Minecraft will be crashed. (He can't move)
#405 [08:32] <GeileSchnidde_19> Please Help us
#406 [08:32] <Greymagic27> GeileSchnidde_19, Hey. Let's see if his launcher log shows anything:
#407 [08:32] <Greymagic27> ??> GeileSchnidde_19 launcher/log-txt
#408 [08:32] <Absol> GeileSchnidde_19: We need to see your full launcher log, which is created in the game directory.
#409 [08:32] <Absol> GeileSchnidde_19: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#410 [08:35] <Abi> here's the link https://paste.ubuntu.com/p/WW8kKMF7BJ/
#411 [08:35] <Greymagic27> ??> Abi info/mcleaks
#412 [08:35] <Absol> Abi: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#413 [08:35] <Absol> Abi: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#414 [08:35] <Greymagic27> ??> Abi win/hosts/edit
#415 [08:35] <Absol> Abi: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#416 [08:35] <Absol> Abi: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#417 [08:39] * Remmster [webchat@d40a13ea.rev.stofanet.dk] has joined #minecrafthelp
#418 [08:39] <Remmster> Heya anybody had issues where they are not getting an e-mail activaion mail?
#419 [08:40] * Dan [webchat@5e01d39a.bb.sky.com] has joined #minecrafthelp
#420 [08:40] <Remmster> Im Trying to buy the game for my son. And i've registered his mail to an account then it ask for a Activation code which should have been sent to his mail however he has hasent gotten any
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#422 [08:41] <Remmster> check everywhere
#423 [08:41] <Greymagic27> Remmster, Hey. See if this helps:
#424 [08:41] <Greymagic27> ??> Remmster account/resend-email
#425 [08:41] <Absol> Remmster: Click here to have Mojang resend the verification email: https://account.mojang.com/me/resendVerifyEmail
#426 [08:41] <Remmster> Heya tried that still notthing
#427 [08:42] <Remmster> Checked the spam aswell
#428 [08:42] <Greymagic27> Remmster, If you're still not getting the email you'll need to email mojang. Do you need their contact information?
#429 [08:42] * Abi [webchat@4.138.104.27.unknown.m1.com.sg] has quit. (Quit: webchat.esper.net)
#430 [08:42] <Dan> Mobs keep spawning inside my house and next to me even when its daylight and Even if i place lots of torches inside my house they spawn and kill me. In the realm with my mates the mobs in the mine have started to become invisible. PLEASE HELP!!!
#431 [08:43] <Remmster> I think i might Greymagic27
#432 [08:43] <Greymagic27> Dan, This fix may sort your issue: https://bugs.mojang.com/browse/MC-142134
#433 [08:44] <Greymagic27> ??> Remmster account/send-email
#434 [08:44] <Absol> Remmster: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#435 [08:44] <Absol> Remmster: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#436 [08:44] <Remmster> Thanks guys
#437 [08:45] <Dan> but they still keep spawning next to me and not my teammates what do i do
#438 [08:45] <Greymagic27> Dan, See the fix in the bug report. It may fix your issue
#439 [08:45] <Dan> they dont attack my mates nut they do me
#440 [08:46] <Dan> ill try what you said and if i doesnt work ill come back
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#442 [08:46] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#443 [08:52] * GANGMEBERGABZIM [webchat@b5df4776.virtua.com.br] has joined #minecrafthelp
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#446 [08:53] <Abi> Login button doesn't work in minecraft.net
#447 [08:53] <Greymagic27> ??> Abi win/hosts/edit
#448 [08:53] <Absol> Abi: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#449 [08:53] <Absol> Abi: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#450 [08:53] <Abi> What do I do after that?
#451 [08:53] <Greymagic27> remove all entries containing mojang
#452 [08:53] <Wyzer> Graymagic27 Thanks for the link, that issue is resolved for the Ubuntu Version I am running. Found MultiMC from https://multimc.org and that resolved the issue, as this launcher doesn't do driver checks, and also for Linux systems MC needs Java 8 and not newer, and MultiMC allows you to run the version you needed via the launcher. Thanks again
#453 [08:53] <Wyzer> for the help.
#454 [08:54] <Greymagic27> Wyzer, No problem. If you stick around another volunteer who knows more about linux may be able to find a fix
#455 [08:55] <Wyzer> All good with launcher stated, it is up and running, with MultiMC launcher. Can't launch from the Mnecraft launcher itself, but not an issue, as long as it runs.
#456 [08:55] <Abi> After removing the entries?
#457 [08:55] <Greymagic27> Abi, Save the file by pressing CTRL+S then change your minecraft password
#458 [08:55] <Greymagic27> Wyzer, Alright. Enjoy playing :D
#459 [08:55] * Wyzer [webchat@050-090-137-064.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#460 [08:56] * Qul [webchat@88-201-148-83.cable.pakt.spb.ru] has joined #minecrafthelp
#461 [08:58] <Abi> Okay it finally works.. Thanks alot
#462 [08:58] <Greymagic27> Abi, No problem. Don't go using MCleaks again :)
#463 [08:58] <Abi> Alright (:
#464 [09:00] * Timboi [webchat@78-23-87-64.access.telenet.be] has joined #minecrafthelp
#465 [09:00] <Timboi> Hey
#466 [09:00] <GANGMEBERGABZIM> hi
#467 [09:00] <Greymagic27> Timboi, GANGMEBERGABZIM Hey. How can we help?
#468 [09:00] <Timboi> I have lag when loading in world (online worlds, offline worlds)
#469 [09:00] <Timboi> My specs are :
#470 [09:01] <Timboi> gtx 1080 16 gb ram i5-8600k
#471 [09:01] * imasegd98 [webchat@77.48.148.6] has joined #minecrafthelp
#472 [09:01] <GANGMEBERGABZIM> my minecraft does not open any version. Could not access file
#473 [09:01] <Timboi> ah it's you again Greymagic, I'm the guy that said optifine would fix my problem but i still have the problem!
#474 [09:02] <Greymagic27> GANGMEBERGABZIM, This issue is usually caused by incompatible software on your PC. Let's take a look and see if you indeed have any programs that could block the download: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#475 [09:02] <Greymagic27> ??> GANGMEBERGABZIM tools/hjt
#476 [09:02] <Absol> GANGMEBERGABZIM: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#477 [09:02] <Absol> GANGMEBERGABZIM: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#478 [09:02] <imasegd98> my game telling error the file cant be saved/downloaded :(
#479 [09:02] <Greymagic27> Timboi, Oh hey again! I don't know enough about lag issues to help you sadly. Would you be ok waiting for a more experienced volunteer to come online who knows a bit more about that sort of thing?
#480 [09:02] <Greymagic27> imasegd98, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#481 [09:02] <Greymagic27> ??> imasegd98 tools/hjt
#482 [09:02] <Absol> imasegd98: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#483 [09:03] <Absol> imasegd98: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#484 [09:03] <Timboi> Sure
#485 [09:03] <Timboi> I'll come back later. thanks!
#486 [09:03] <Timboi> I'll come back later. thanks!
#487 [09:03] * Timboi [webchat@78-23-87-64.access.telenet.be] has left #minecrafthelp
#488 [09:05] <imasegd98> i cant download HijackThis i dont know if my acer is old _
#489 [09:05] <Greymagic27> imasegd98, If hijackthis won't download, try this tool which does the same thing:
#490 [09:05] <Greymagic27> ??> imasegd98 tools/otl
#491 [09:05] <Absol> imasegd98: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#492 [09:05] <GANGMEBERGABZIM> I'm installing it, and it's showing up a menu of rpa things I select what I select?
#493 [09:05] <Absol> imasegd98: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#494 [09:06] <Greymagic27> GANGMEBERGABZIM, Did you select 'do a system scan and save a log file' ?
#495 [09:06] <Greymagic27> If so: After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#496 [09:06] * BrotherJacob [webchat@78-23-87-64.access.telenet.be] has joined #minecrafthelp
#497 [09:06] <BrotherJacob> Hey
#498 [09:06] <GANGMEBERGABZIM> yea
#499 [09:06] <GANGMEBERGABZIM> open a notebook and now?
#500 [09:06] <Dan> lighting is now getting through my house and spawning fire and most of the time killing me
#501 [09:06] <Greymagic27> GANGMEBERGABZIM, Wait for the text file to open then copy everything, put the log on https://paste.ubuntu.com and give us the link
#502 [09:07] <BrotherJacob> I have lag when joining a world/ loading into a world
#503 [09:07] <Greymagic27> Dan, Are you sure your friends aren't pranking you? It's rare that lightning will land on a small house
#504 [09:07] <imasegd98> ah my PC is actually broken because it telling cant open the file there try to get this into main screen any other help????
#505 [09:07] <GANGMEBERGABZIM> I put it there and now?
#506 [09:08] <Greymagic27> imasegd98, What file are you trying to open?
#507 [09:08] <Greymagic27> GANGMEBERGABZIM, Click the 'paste!' button then send the URL you get here
#508 [09:08] <Dan> My friend is Zues he he isnt on the realm half of the time
#509 [09:08] <imasegd98> https://oldtimer.geekstogo.com/OTL.exe
#510 [09:08] <Dan> also the bug fix you told me to do didnt work#
#511 [09:08] <imasegd98> that file
#512 [09:08] <Greymagic27> imasegd98, Are you opening it any program? Or just double clicking it
#513 [09:09] <imasegd98> no
#514 [09:09] <Greymagic27> Dan, Could you provide a screenshot? It may help me understand your issue a bit better:
#515 [09:09] <Greymagic27> ??> Dan imgur
#516 [09:09] <Greymagic27> ??> Dan imgur
#517 [09:09] * BrotherJacob [webchat@78-23-87-64.access.telenet.be] has left #minecrafthelp
#518 [09:09] <Absol> Dan: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#519 [09:09] <Greymagic27> imasegd98, What OS are you on?
#520 [09:09] <imasegd98> i dont know on what OS xd
#521 [09:09] <Dan> which F key is it to screenshot
#522 [09:09] <Greymagic27> imasegd98, Windows, linux or mac?
#523 [09:09] <imasegd98> Windows 8
#524 [09:09] <GANGMEBERGABZIM> Ready, I placed it and clicked on it.
#525 [09:09] <Dan> aslo the mobs are invisible so I cant kill them aswell
#526 [09:10] <Greymagic27> Dan, F2
#527 [09:10] <Greymagic27> GANGMEBERGABZIM, Send the URL here
#528 [09:10] <Greymagic27> imasegd98, When you double click the .exe what does it say?
#529 [09:10] <GANGMEBERGABZIM> https://paste.ubuntu.com/p/qSXXJ9KDmM/
#530 [09:10] <Greymagic27> GANGMEBERGABZIM, Remove hamachi
#531 [09:11] <Greymagic27> And uninstall overwolf
#532 [09:11] * AllysX [webchat@90-64-4-145.dynamic.orange.sk] has quit. (Quit: webchat.esper.net)
#533 [09:11] <imasegd98> ah it lagged my PC only xd
#534 [09:11] <GANGMEBERGABZIM> to uninstall hamachi?
#535 [09:11] <Greymagic27> GANGMEBERGABZIM, Uninstall overwolf and hamachi. They're seperate programs
#536 [09:13] <imasegd98> it still telling only cant open the file there try to get this into main screen
#537 [09:13] <Greymagic27> imasegd98, Can you provide a screenshot
#538 [09:13] <Greymagic27> ??> imasegd98 imgur
#539 [09:13] <Absol> imasegd98: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#540 [09:13] <GANGMEBERGABZIM> ready
#541 [09:14] <imasegd98> on this pc it only starting regim in plane F2
#542 [09:14] <GANGMEBERGABZIM> what do I do now?
#543 [09:15] <imasegd98> on what button i can do screenshot Windows 8
#544 [09:16] <Dan> im trying to get an image but in the mean time can you help me with mobs spawning even when i have torhces down
#545 [09:17] <imasegd98> now it works
#546 [09:17] <Dan> its like im cursed
#547 [09:17] <Dan> please help
#548 [09:20] <imasegd98> and stop working
#549 [09:20] <GANGMEBERGABZIM> Have you uninstalled the two now?
#550 [09:23] * MeinNameCookie [webchat@ipbcc1ea36.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#551 [09:24] * alivebacon [webchat@cpc124712-birk9-2-0-cust78.1-3.cable.virginm.net] has joined #minecrafthelp
#552 [09:25] <MeinNameCookie> i have the Problem i can not instal minecraft versions on my screen when i trie to download 1.8 jar
#553 [09:25] <alivebacon> yo
#554 [09:25] <MeinNameCookie> yo
#555 [09:25] <alivebacon> Why haven't I got the minecraft earth email
#556 [09:25] <alivebacon> its been something like a week
#557 [09:25] <alivebacon> im not saying my code is invalid
#558 [09:25] <alivebacon> i dont even know IF there's a code.
#559 [09:26] <MeinNameCookie> why i get the message 1.8 jar when i trie to download
#560 [09:26] <alivebacon> ?
#561 [09:26] <alivebacon> i need a pic
#562 [09:26] <alivebacon> ...
#563 [09:26] <MeinNameCookie> how should i send it you
#564 [09:26] <alivebacon> i mean for ur issue
#565 [09:27] <MeinNameCookie> yes
#566 [09:27] <alivebacon> ??
#567 [09:27] <MeinNameCookie> how i can send a pic
#568 [09:27] <alivebacon> ?
#569 [09:27] <alivebacon> idk
#570 [09:27] <MeinNameCookie> i Need help :c
#571 [09:28] * MeinNameCookie [webchat@ipbcc1ea36.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#572 [09:30] * imasegd98 [webchat@77.48.148.6] has quit. (Quit: webchat.esper.net)
#573 [09:34] <Dan> anyone help lighting is destroying my house and my bookshelves
#574 [09:37] <Andrio> Got any water?
#575 [09:37] <Andrio> In addition you can punch the fire to put it out. Seriously.
#576 [09:37] <Andrio> just don't stand in it.
#577 [09:43] * kryn2k16 [webchat@pD4B9DA0D.dip0.t-ipconnect.de] has joined #minecrafthelp
#578 [09:44] <kryn2k16> Hello i need some help, want to change my email and password but the email that u used for my mojang account got hacked and cant lo gin the mail, what i should do? because i cant log in in my mojang account ...
#579 [09:45] <kryn2k16> i was logged in the launcher but canbt log me in anymore idk why but the password is correct.
#580 [09:45] * GRM8_Mody_R3kt [webchat@ip-89-176-57-110.net.upcbroadband.cz] has joined #minecrafthelp
#581 [09:46] <GRM8_Mody_R3kt> Hi, i want to play original mc, whitch i bought i think 2 years ago, and i dont know pass, and Username, is some way to get that acc back ? i have screen on my internetbank that i paid that mc
#582 [09:47] * kryn2k16 [webchat@pD4B9DA0D.dip0.t-ipconnect.de] has quit. (Client Quit)
#583 [09:47] * GRM8_Mody_R3kt [webchat@ip-89-176-57-110.net.upcbroadband.cz] has quit. (Client Quit)
#584 [09:50] * GRM8_Mody_R3kt [webchat@ip-89-176-57-110.net.upcbroadband.cz] has joined #minecrafthelp
#585 [09:50] <GRM8_Mody_R3kt> Hi, i want to play original mc, whitch i bought i think 2 years ago, and i dont know pass, and Username, is some way to get that acc back ? i have screen on my internetbank that i paid that mc
#586 [09:51] <Andrio> GRM8_Mody_R3kt, try to reset your password at https://account.mojang.com/password
#587 [09:52] <GRM8_Mody_R3kt> like i said, i dont know whitch email i used for that account
#588 [09:52] <GRM8_Mody_R3kt> u cant tell me email registred on that acc right ?
#589 [09:52] <GRM8_Mody_R3kt> an email*
#590 [09:53] * GANGMEBERGABZIM [webchat@b5df4776.virtua.com.br] has quit. (Quit: webchat.esper.net)
#591 [09:53] * Araji [webchat@node-8yp.pool-125-27.dynamic.totinternet.net] has joined #minecrafthelp
#592 [09:53] <Andrio> You didn't say that, and no, that isn't public.
#593 [09:53] <Andrio> ??> GRM8_Mody_R3kt account/send-email
#594 [09:53] <Absol> GRM8_Mody_R3kt: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#595 [09:53] <Absol> GRM8_Mody_R3kt: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#596 [09:53] * Dusty [webchat@cpe-76-177-88-151.natcky.res.rr.com] has joined #minecrafthelp
#597 [09:54] <Dusty> I need to purchase 2 more java editions but everytime i try it says it errors.
#598 [09:54] * Tyler1 [webchat@host86-130-31-176.range86-130.btcentralplus.com] has joined #minecrafthelp
#599 [09:55] <Dusty> My credit card info is right and i purchased 2 more earlier with it
#600 [09:55] <Tyler1> When trying to play minecraft it freezes on the mojang loading screen
#601 [09:55] <Araji> If I change user name I can change back to old username?
#602 [09:58] <Andrio> Araji, yes, subject to the normal 30 day cooldown
#603 [09:58] <Tyler1> When trying to play minecraft it freezes on the mojang loading screen
#604 [09:59] * GRM8_Mody_R3kt [webchat@ip-89-176-57-110.net.upcbroadband.cz] has quit. (Quit: webchat.esper.net)
#605 [10:00] * GRM8_Mody_R3kt [webchat@ip-89-176-57-110.net.upcbroadband.cz] has joined #minecrafthelp
#606 [10:00] <Andrio> ??> Tyler1 tools/HJT
#607 [10:00] <Absol> Tyler1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#608 [10:00] <Absol> Tyler1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#609 [10:01] * Steve [webchat@62-64-135-244.dynamic.dial.as9105.com] has joined #minecrafthelp
#610 [10:01] <GRM8_Mody_R3kt> Hi, i want to play mc after 2 years, and i forgot password and email, i know only nick, and i have screen of my internetbank that i paid it, some possible way ?
#611 [10:02] <Dusty> I have 2 accounts I need to purchase and 2 I need to change emails on. Anyone able to help? They "sent" the emails to me account to change the emails but they arent there and that was 2 days ago. the other i changed worked
#612 [10:02] <Dusty> I have 2 accounts I need to purchase and 2 I need to change emails on. Anyone able to help? They "sent" the emails to me account to change the emails but they arent there and that was 2 days ago. the other i changed worked
#613 [10:02] * Araji [webchat@node-8yp.pool-125-27.dynamic.totinternet.net] has left #minecrafthelp
#614 [10:02] <Steve> Hello, im unable to download a file called 'shuniji.ogg'
#615 [10:02] <Steve> nvm i think its done it,
#616 [10:03] <Steve> thanks anyways
#617 [10:03] * Steve [webchat@62-64-135-244.dynamic.dial.as9105.com] has quit. (Client Quit)
#618 [10:03] <Andrio> ??> GRM8_Mody_R3kt account/send-email
#619 [10:03] <Absol> GRM8_Mody_R3kt: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#620 [10:03] <Absol> GRM8_Mody_R3kt: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#621 [10:04] <Andrio> Dusty, did you check your spam folder?
#622 [10:05] <Dusty> I did. I have 10 accounts. They are for a library. 2 just didnt let me change the emails. The others did.
#623 [10:05] <Dusty> The emails were sent to change but they never arrived. The others did.
#624 [10:05] * GRM8_Mody_R3kt [webchat@ip-89-176-57-110.net.upcbroadband.cz] has quit. (Quit: webchat.esper.net)
#625 [10:05] <Tyler1> https://paste.ubuntu.com/p/wmDvhJ9CMF/
#626 [10:05] <Tyler1> there is the link
#627 [10:11] <Andrio> Dusty, are they all with the same email provider?
#628 [10:11] * steel [webchat@cpe-1-159-216-85.wb05.wa.asp.telstra.net] has joined #minecrafthelp
#629 [10:11] <Andrio> Tyler1, remove PremierOpinion.
#630 [10:12] <Andrio> ??> Tyler1 AV/ADWCleaner
#631 [10:12] * Timboi [webchat@78-23-87-64.access.telenet.be] has joined #minecrafthelp
#632 [10:12] <Absol> Tyler1: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#633 [10:12] <Timboi> Hey
#634 [10:12] <steel> hey
#635 [10:12] <Absol> Tyler1: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#636 [10:12] <Timboi> I have lag when loading into a world (online and offline) after that only minor stutters sometimes
#637 [10:12] <steel> how can i change the email on my minecraft account without
#638 [10:13] <Dusty> Andrio, they are all the same domain but different by number
#639 [10:13] <Timboi> I have lag when loading into a world (online and offline) after that only minor stutters sometimes
#640 [10:13] <Timboi> I have tried allocating more ram (now 8)
#641 [10:13] <Timboi> my specs : gtx 1080 i5-8600k 16 gb of ram
#642 [10:14] * steel [webchat@cpe-1-159-216-85.wb05.wa.asp.telstra.net] has quit. (Client Quit)
#643 [10:14] <Timboi> I have the game on an ssd
#644 [10:15] <Timboi> Hello?
#645 [10:17] * josh7 [webchat@77.111.246.118] has joined #minecrafthelp
#646 [10:17] <josh7> hello, i am trying to get my minecraft account back
#647 [10:19] * Tombo [webchat@cpc1-newc18-2-0-cust114.16-2.cable.virginm.net] has joined #minecrafthelp
#648 [10:19] <Tombo> Hello, I can't load the game because of the error code it prompts in the logs. 'Process crashed with exit code -805306369'
#649 [10:19] <Tombo> I have tried pasting the JVM Argument '-Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M' but it doesn't work
#650 [10:20] * dexxy [webchat@smflon1825w-lp130-01-69-158-141-62.dsl.bell.ca] has joined #minecrafthelp
#651 [10:21] <Timboi> ??
#652 [10:21] <dexxy> my game is constantly crashing and my game log is showing some massive errors when im playing
#653 [10:21] <Timboi> test
#654 [10:21] * Timboi [webchat@78-23-87-64.access.telenet.be] has quit. (Quit: webchat.esper.net)
#655 [10:22] <dexxy> im not sure how to fix it
#656 [10:22] * Dusty [webchat@cpe-76-177-88-151.natcky.res.rr.com] has quit. (Quit: webchat.esper.net)
#657 [10:23] <dexxy> i have tried deleting and reinstalling the game twice
#658 [10:23] <dexxy> and re downloading java
#659 [10:23] <dexxy> and using the java uninstall tool to get rid of any old versions
#660 [10:27] <dexxy> https://paste.ubuntu.com/p/HvWNyr9zCf/
#661 [10:27] <dexxy> ^ that is a link to the paste bin of my errors
#662 [10:30] * Need_help [webchat@c-76-122-57-108.hsd1.fl.comcast.net] has joined #minecrafthelp
#663 [10:32] <Need_help> Hey! I filled out my discover card info, but decided I didn't want to buy Minecraft, so I clicked "Back to Minecraft.net" and was met with a Pending Order Status. Does this mean that a payment was made despite never clicking "Continue?" And how can I cancel this Pending Order (because I can't lol)?
#664 [10:34] <GreyVulpine> Most likely, it's simply a credit card verification charge that'll clear itself in a few days
#665 [10:35] <GreyVulpine> Have you never used your credit card to fill up your gas tank, to find a dollar charge that goes away before the next billing cycle?
#666 [10:35] <Need_help> Hmm
#667 [10:35] <Need_help> I haven't used it until very recently, I've only had it a short time
#668 [10:36] <Andrio> dexxy, looks like you have a bad resource pack.
#669 [10:36] <GreyVulpine> It's a common practice with credit cards
#670 [10:36] <GreyVulpine> If it doesn't go away within a few business days, then I'd send in an inquiry
#671 [10:37] <Need_help> I'm not sure if a payment went through, the Pending Order status was shown to me on Minecraft's website tbh
#672 [10:40] <GreyVulpine> Yeah, if you didn't hit continue, it wouldn't go through
#673 [10:43] <Tombo> I can't load the game because of the error code it prompts in the logs. 'Process crashed with exit code -805306369'
#674 [10:43] <Tombo> I have tried pasting the JVM Argument '-Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M' but it doesn't work
#675 [10:58] * Tombo [webchat@cpc1-newc18-2-0-cust114.16-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#676 [11:16] * josh7 [webchat@77.111.246.118] has quit. (Quit: webchat.esper.net)
#677 [11:18] * AllysX [webchat@90-64-4-145.dynamic.orange.sk] has joined #minecrafthelp
#678 [11:18] <AllysX> Can someone help me i get an exit code 1 whenever i start the game
#679 [11:19] <Greymagic27> AllysX, Hey. What's the exit code?
#680 [11:19] * minimischwitzer [webchat@xdsl-87-78-205-85.nc.de] has joined #minecrafthelp
#681 [11:19] <minimischwitzer> Hey there, I accidentally changed my username on Minecraft, can someone help me?
#682 [11:20] <Greymagic27> minimischwitzer, Hey. Sadly you'll need to wait the 30 days until you can change it again
#683 [11:20] <minimischwitzer> Really? oh god..
#684 [11:20] <AllysX> it writes "Process crashed with exit code 1"
#685 [11:20] <minimischwitzer> I have a typo in the name aswell, can't get worse
#686 [11:20] <Greymagic27> AllysX, As that's such a generic exit code let's take a closer look at your crash report:
#687 [11:21] <Greymagic27> ??> AllysX launcher/log-txt
#688 [11:21] <Absol> AllysX: We need to see your full launcher log, which is created in the game directory.
#689 [11:21] <Absol> AllysX: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#690 [11:21] * minimischwitzer [webchat@xdsl-87-78-205-85.nc.de] has quit. (Client Quit)
#691 [11:22] * Dan [webchat@5e01d39a.bb.sky.com] has quit. (Quit: webchat.esper.net)
#692 [11:22] * aSmallDot [webchat@cable-80-80-32-5.dynamic.telemach.ba] has joined #minecrafthelp
#693 [11:23] * Commandass [webchat@93-105-237.netrun.cytanet.com.cy] has joined #minecrafthelp
#694 [11:24] <Commandass> Hello again. I did some changes to my server . Can someone join it so i can test it out?
#695 [11:24] * MrKubaCZ3 [webchat@13-182-32-185.orelsoft.cz] has joined #minecrafthelp
#696 [11:24] <MrKubaCZ3> hi
#697 [11:24] * aSmallDot [webchat@cable-80-80-32-5.dynamic.telemach.ba] has quit. (Client Quit)
#698 [11:24] <MrKubaCZ3> please help
#699 [11:24] <Greymagic27> MrKubaCZ3, Hey. What's the issue?
#700 [11:24] <MrKubaCZ3> wait
#701 [11:25] <MrKubaCZ3> Failed to connect server
#702 [11:25] <MrKubaCZ3> English
#703 [11:25] <AllysX> https://paste.ubuntu.com/p/FTyNZtnHgv/
#704 [11:25] <MrKubaCZ3> (hypixel,randymc.de atd.)
#705 [11:25] <Greymagic27> MrKubaCZ3, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#706 [11:25] <Greymagic27> ??> MrKubaCZ3 tools/hjt
#707 [11:25] <Absol> MrKubaCZ3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#708 [11:25] <Absol> MrKubaCZ3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#709 [11:25] <Greymagic27> ??> AllysX win/!
#710 [11:26] <Absol> AllysX: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#711 [11:26] <Absol> AllysX: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#712 [11:26] <Commandass> @Absol can i ask you something?
#713 [11:26] <MrKubaCZ3> Absol for Linux mint/ubunt ?
#714 [11:26] <Greymagic27> MrKubaCZ3, Are you on linux?
#715 [11:26] <Greymagic27> ??> Commandass bot
#716 [11:27] <Absol> Commandass: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#717 [11:27] <MrKubaCZ3> yes
#718 [11:27] <Commandass> oh its a bot
#719 [11:27] <Greymagic27> MrKubaCZ3, This may be related: https://bugs.mojang.com/browse/MCL-9794
#720 [11:28] <Commandass> Then sorry about that i guess. Greymagic27 can i ask you something then?
#721 [11:29] <Greymagic27> Commandass, Go ahead
#722 [11:29] <MrKubaCZ3> and my minecraft password and nick is not what?
#723 [11:29] <MrKubaCZ3> please help how to repair
#724 [11:29] <Greymagic27> MrKubaCZ3, Pardon?
#725 [11:29] <MrKubaCZ3> wtf?
#726 [11:29] <Greymagic27> MrKubaCZ3, I'm not fully understanding, could you rephrase the message?
#727 [11:30] <MrKubaCZ3> I am czech ☹️
#728 [11:30] <MrKubaCZ3> ok lets write this message
#729 [11:30] <MrKubaCZ3> It always says that the name or password has expired, etc.
#730 [11:31] <Commandass> @Greymagic27 I was trying to create another server because i had an issue of people getting kicked out as soon as the joined... SOmething with internal java ioexception error. So i created another one and reseted my router to factory new default. Reopened again the ports and just want to test out if the problem is fixed. Can you please join it. If
#731 [11:31] <Commandass> you can i can give you the address
#732 [11:31] <MrKubaCZ3> yes Commandass
#733 [11:31] <Commandass> @MrKuba27 you want to join ?
#734 [11:32] <MrKubaCZ3> 185.32.182.13 IPv6 Uncompression : 0:0:0:0:0:0:0:1 n IPv6 compression : ::1 n
#735 [11:32] <MrKubaCZ3> Yes
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#737 [11:33] <Commandass> @MrKubaCZ3 here is the address 93.109.105.237 and the version 1.14.2
#738 [11:33] <Commandass> @MrKubaCZ3 thanks for the help
#739 [11:34] <MrKubaCZ3> Wtf, I don't understand what you mean, what do you mean?
#740 [11:35] <Commandass> @MrKubaCZ3 can you join my minecraft server
#741 [11:35] <Commandass> thats what i mean
#742 [11:35] <MrKubaCZ3> ok
#743 [11:35] <Commandass> so as to test something
#744 [11:36] <Greymagic27> Commandass, The server pings so it should work
#745 [11:36] <Commandass> @Greymagic27 yeah it works for me but i dont know for others
#746 [11:38] <Commandass> Thats why i want someone to test it
#747 [11:39] <Commandass> Basically join it...
#748 [11:42] <MrKubaCZ3> ip adres?
#749 [11:42] <Commandass> 93.109.105.237
#750 [11:42] <AllysX> I need help i have another problem i don't know what it is tho it writes a lot of wierd errors
#751 [11:42] <Commandass> Minecraft version 1,14,2
#752 [11:43] <MrKubaCZ3> 93.109.105.237:(???)
#753 [11:43] <Commandass> 93.109.105.237:25565
#754 [11:43] * axi [webchat@78.165.114.72.dynamic.ttnet.com.tr] has joined #minecrafthelp
#755 [11:43] * Ami [webchat@p5B078F4C.dip0.t-ipconnect.de] has joined #minecrafthelp
#756 [11:43] <Commandass> i think if you type only 93.109.105.237 it will join it
#757 [11:43] <MrKubaCZ3> oh thnak
#758 [11:44] <MrKubaCZ3> thank
#759 [11:44] <axi> sex
#760 [11:44] <axi> porno
#761 [11:44] <axi> ah uh
#762 [11:44] <axi> hadi hadi
#763 [11:44] <Greymagic27> thgilfodrol,
#764 [11:44] <Commandass> if it doesnt i can give you one more address
#765 [11:44] <Commandass> if it doesnt i can give you one more address
#766 [11:44] * axi [webchat@78.165.114.72.dynamic.ttnet.com.tr] has left #minecrafthelp
#767 [11:45] <AllysX> https://paste.ubuntu.com/p/QWh76HrKz7/ can someone please help me with this ?
#768 [11:45] <Greymagic27> ??> AllysX win/!
#769 [11:45] <Absol> AllysX: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#770 [11:45] <Absol> AllysX: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#771 [11:46] <AllysX> i did that
#772 [11:46] <Greymagic27> AllysX, Did you create a new windows user or change the working directory?
#773 [11:46] * Ami [webchat@p5B078F4C.dip0.t-ipconnect.de] has quit. (Client Quit)
#774 [11:46] <Commandass> @Greymagic27 can you join for me or i need to find others... I dont mind. Sorry for interrupting
#775 [11:46] <AllysX> i made new user
#776 [11:47] <Greymagic27> AllysX, What did you call the new user?
#777 [11:47] <AllysX> markovic
#778 [11:47] <Greymagic27> Commandass, As it pings, people should be able to join. I can't load up minecraft to test right now, sorry
#779 [11:47] <Greymagic27> AllysX, Markovič? Or markovic
#780 [11:47] <Commandass> @Greymagic27 ok thanks
#781 [11:47] <AllysX> markovic
#782 [11:47] <AllysX> like that
#783 [11:47] <Greymagic27> AllysX, Have you tried launching it with the new windows user?
#784 [11:48] <AllysX> yes
#785 [11:48] * MrKubaCZ3 [webchat@13-182-32-185.orelsoft.cz] has joined #minecrafthelp
#786 [11:48] <MrKubaCZ3> I am back
#787 [11:48] <AllysX> it threw a lot of errors
#788 [11:48] <MrKubaCZ3> please reply ip adress
#789 [11:48] <AllysX> now it says exit code 2
#790 [11:48] <AllysX> -2 *
#791 [11:48] <Commandass> @MrKubaCZ3 93.109.105.237
#792 [11:48] <MrKubaCZ3> emm
#793 [11:49] <MrKubaCZ3> ERROR 5: Invalid token from joining to Hypixel
#794 [11:49] <MrKubaCZ3> with Labymod 1.8.9
#795 [11:49] <Commandass> MrKubaCZ3
#796 [11:49] <MrKubaCZ3> oh ?
#797 [11:49] <Commandass> MrKubaCZ3 are you talking to me?
#798 [11:49] <MrKubaCZ3> wait
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#800 [11:52] * MotherGoat69 [webchat@97e0e083.skybroadband.com] has joined #minecrafthelp
#801 [11:52] <MotherGoat69> Minecraft crashes everytime i join a server
#802 [11:53] <MrKubaCZ3> please wait i am downloading 1.14.2 from Minecraft
#803 [11:53] <Commandass> MrKubaCZ3 Thanks a lot!
#804 [11:54] <MrKubaCZ3> wtf
#805 [11:54] <MrKubaCZ3> ok
#806 [11:54] <MrKubaCZ3> starting
#807 [11:54] <Commandass> MrKubaCZ3 93.109.105.237
#808 [11:54] <MrKubaCZ3> wait wait wait wait wait
#809 [11:54] <Commandass> ok
#810 [11:55] * josh2 [webchat@host86-156-126-186.range86-156.btcentralplus.com] has joined #minecrafthelp
#811 [11:56] <josh2> game crashes on launch?
#812 [11:58] <MrKubaCZ3> Commandass Login failed: Invalid session (try to restart the game and boot) and I can't do it again.
#813 [11:58] <Commandass> MrKubaCZ3 do you have cracked minecraft by any chance?
#814 [11:59] <Commandass> Thats what it says
#815 [11:59] <Commandass> I restarted it if you want to join
#816 [11:59] <MrKubaCZ3> Yes, I do, because I don't care about the old one.
#817 [11:59] <Commandass> Wait a minute
#818 [11:59] <MrKubaCZ3> ok
#819 [12:01] <Commandass> MrKubaCZ3 sorry for all this but my server does not allow cracked users to join
#820 [12:01] <Commandass> but wait a minute pklease
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#822 [12:02] <Commandass> MrKubaCZ3 you can try one last time
#823 [12:02] <MrKubaCZ3> Hi, and you don't know why I can't get through the Original MineCraft?
#824 [12:02] <MrKubaCZ3> yeees
#825 [12:02] <MrKubaCZ3> i am joined
#826 [12:02] <Commandass> you got kicked right?
#827 [12:03] <MrKubaCZ3> eh
#828 [12:03] <Commandass> thats the problem....
#829 [12:03] <Commandass> i dont know how to fix that
#830 [12:03] <Commandass> what it said?
#831 [12:04] <Commandass> its open if you want to try again...
#832 [12:05] <MrKubaCZ3> io.netty.channel.AbstractChannel$AnnotatedConnectException: syscall:getsockopt(...) failed: Hi, and you don't know why I can't get through the Original MineCraft?
#833 [12:05] <MrKubaCZ3> ups
#834 [12:05] <MrKubaCZ3> wrong message
#835 [12:05] <Commandass> ?
#836 [12:06] <MrKubaCZ3> io.netty.channel.AbstractChannel$AnnotatedConnectException: syscall:getsockopt(...) failed: Connection denied.
#837 [12:06] <MrKubaCZ3> This succes message
#838 [12:06] <MrKubaCZ3> oh
#839 [12:06] <MrKubaCZ3> yes
#840 [12:06] <MrKubaCZ3> lol
#841 [12:06] <MrKubaCZ3> I am kicked
#842 [12:07] <Commandass> yes i know
#843 [12:07] <Commandass> anyway thanks
#844 [12:07] <Commandass> i will leave now
#845 [12:07] <Commandass> i will leave now
#846 [12:07] * Commandass [webchat@93-105-237.netrun.cytanet.com.cy] has left #minecrafthelp
#847 [12:07] <MrKubaCZ3> Thanks for help
#848 [12:27] * animelegend420 [webchat@CPEbc4dfb2948d3-CMbc4dfb2948d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#849 [12:27] <animelegend420> help
#850 [12:27] <animelegend420> im trying to play od alpha 1.1.0 but it says that im missing a file
#851 [12:28] <animelegend420> old*
#852 [12:31] * animelegend420 [webchat@CPEbc4dfb2948d3-CMbc4dfb2948d0.cpe.net.cable.rogers.com] has quit. (Client Quit)
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#856 [12:41] <Mylee> Hi, I'm having trouble redeeming a gift code for Minecraft for Window 10
#857 [12:43] <Mylee> When I try to redeem the code it says that it has already been redeemed, but on my other account it still gives me the option to redeem. So I'm wondering if I'm just not able to redeem a code I got from another account, or if there's anyway to fix it.
#858 [12:58] * alm [webchat@surf1.saffle.se] has joined #minecrafthelp
#859 [13:00] <alm> i cant migret my old minecraft to mojang
#860 [13:05] * FallenangelVeox [webchat@c-73-110-227-58.hsd1.in.comcast.net] has joined #minecrafthelp
#861 [13:05] <FallenangelVeox> hello?
#862 [13:06] * MrKubaCZ3 [webchat@13-182-32-185.orelsoft.cz] has quit. (Quit: webchat.esper.net)
#863 [13:07] <FallenangelVeox> my question is why cant I login to minecraft? I made an account yesterday night, so I know my username and password, however the launcher says that it is wrong.
#864 [13:10] <FallenangelVeox> i have tried contacting mojang, but to no avail. any help would be appreciated
#865 [13:12] * hecker [webchat@cpc111599-chwo9-2-0-cust32.19-1.cable.virginm.net] has joined #minecrafthelp
#866 [13:13] * bruhcraft [webchat@185.169.255.130] has joined #minecrafthelp
#867 [13:14] <bruhcraft> yo, I seem to be having an issue with launching my minecraft game. it will consistantly crash on the mojang loading screen. I have tried restarting my pc, updating java, updating my gpu drivers, deleting all of my texture packs, and have uninstalled minecraft and re installed again. Any idea what's up?
#868 [13:16] <hecker> hi i downloaded minecraft today and the launcher loaded up fine but when i clicked on play when it went into downloading 1.14.2 is just froze halfway through and I've tried it multiple times but it doesn't want to work. I didn't get any error messages, I've updated java, updated my graphic drivers, restarted my computer and uninstalled and reinstal
#869 [13:16] <hecker> led, any thing you can do?
#870 [13:17] * hola [webchat@LPZ-181-188-160-00085.tigo.bo] has joined #minecrafthelp
#871 [13:20] <hola> me sale error reportado cuando entro al juego
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#875 [13:23] <FallenangelVeox> espanol no es mi primero hablar. Como se dice el reportodado?
#876 [13:23] <zaheer> hello
#877 [13:23] <FallenangelVeox> hi
#878 [13:23] <zaheer> uhm are you a Minecraft employer
#879 [13:23] <FallenangelVeox> no.
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#882 [13:34] * MrCitrusTurtle [webchat@162-196-217-19.lightspeed.clmboh.sbcglobal.net] has joined #minecrafthelp
#883 [13:34] <MinecraftUser> Um
#884 [13:35] <MinecraftUser> Minecraft is stuck loading the mojang screen
#885 [13:35] <MrCitrusTurtle> Hello, I m having trouble migrating my old premium account because I cannot find my old email used or my transaction ID.
#886 [13:35] <MinecraftUser> bugger off
#887 [13:35] * Lord_Ralex kicked MinecraftUser from #minecrafthelp (Reason: inecraftUser :MinecraftUser)
#888 [13:36] * Minecraft_User [webchat@cpc1-aztw30-2-0-cust67.18-1.cable.virginm.net] has joined #minecrafthelp
#889 [13:36] <Minecraft_User> hello#
#890 [13:36] * bruhcraft [webchat@185.169.255.130] has joined #minecrafthelp
#891 [13:36] <Minecraft_User> hello
#892 [13:37] <MrCitrusTurtle> I already sent an email request, but after reading that they are still processing requests from April 11th I thought I'd see if I can get help here first
#893 [13:37] <bruhcraft> yo, im having an issue starting up minecraft
#894 [13:37] <Minecraft_User> yo same
#895 [13:37] <MrCitrusTurtle> Did you guys try restarting the entire application, Launcher and all?
#896 [13:37] <Minecraft_User> yes
#897 [13:37] <Minecraft_User> installed,uninstalled,reinstalled
#898 [13:37] <MrCitrusTurtle> Do you have the latest edition of Java?
#899 [13:37] <Minecraft_User> yep
#900 [13:38] <MrCitrusTurtle> Do you know if Minecraft is allowed on your firewall?
#901 [13:38] <Minecraft_User> yes it worked fine before but now it dosent
#902 [13:38] <MrCitrusTurtle> weird
#903 [13:38] <bruhcraft> im having an issue starting up minecraft. It seems to crash on the mojang screen when the bar is like 95%. I have updated java, updated all of my gpu drivers, restarted my pc, deleted all my texture packs, and have uninstalled and re installed multiple times. any chance you know what's up?
#904 [13:39] <Minecraft_User> same problem for me
#905 [13:39] <MrCitrusTurtle> Not me specifically, I am also a user. Just new those were fixes I had when I had those issues
#906 [13:39] <MrCitrusTurtle> knew*
#907 [13:39] <bruhcraft> ah fair enough dog
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#909 [13:39] <Minecraft_User> rip
#910 [13:39] <Minecraft_User> rip
#911 [13:39] * Minecraft_User [webchat@cpc1-aztw30-2-0-cust67.18-1.cable.virginm.net] has left #minecrafthelp
#912 [13:39] <MrCitrusTurtle> It's ok. We shall find help eventually
#913 [13:39] <bruhcraft> i wish i knew what was up, just wanna mine and craft man
#914 [13:39] <MrCitrusTurtle> I want to update my skin, so my problem is far less pressing
#915 [13:40] <bruhcraft> hahaha, fair enough lol
#916 [13:40] <MrCitrusTurtle> Let's all repost our problems real quick, and stay in the room but stay silent so the helpers can see them quicker
#917 [13:41] <MrCitrusTurtle> [PASTE OF ORIGINAL QUESTION] Hello, I m having trouble migrating my old premium account because I cannot find my old email used or my transaction ID. I already sent an email request, but after reading that they are still processing requests from April 11th I thought I'd see if I can get help here first.
#918 [13:41] <bruhcraft> [PASTE OF ORIGINAL QUESTION] im having an issue starting up minecraft. It seems to crash on the mojang screen when the bar is like 95%. I have updated java, updated all of my gpu drivers, restarted my pc, deleted all my texture packs, and have uninstalled and re installed multiple times. any chance you know what's up?
#919 [13:46] <bruhcraft> yo bro imma quick just restart my pc, ill be back in a sec
#920 [13:49] <mattym> MrCitrusTurtle, You will need to wait on Mojangs reply. During the wait, I suggest you try to find the transaction ID using the info Absol will provide.
#921 [13:50] <mattym> ??I MrCitrusTurtle account/trans-id
#922 [13:50] <mattym> Err
#923 [13:50] <mattym> ??> MrCitrusTurtle account/trans-id
#924 [13:50] <Absol> MrCitrusTurtle: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#925 [13:55] * adam [webchat@pool-108-6-20-172.nycmny.fios.verizon.net] has joined #minecrafthelp
#926 [13:55] <adam> Hey
#927 [13:55] * adam is now known as Guest14740
#928 [13:55] <Guest14740> Found out my account was migrated without my authorization...
#929 [13:56] <tyteen4a03> ??> Guest14740 account/hacked
#930 [13:56] <Absol> Guest14740: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#931 [13:56] <Absol> Guest14740: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#932 [13:56] <Guest14740> Looks like the only thing to do is wait a month for Mojang to respond?
#933 [13:56] <tyteen4a03> Guest14740: yep
#934 [13:56] <Guest14740> I've had the account since alpha
#935 [13:57] <Guest14740> Noticed it had been migrated a month ago
#936 [13:57] <Guest14740> As in, I noticed yesterday that it was migrated a month ago
#937 [13:59] * Welp [webchat@5e0a1d3c.bb.sky.com] has joined #minecrafthelp
#938 [14:03] <Welp> Hello, I need help with my Minecraft (Java edition) crashing on the load screen on version 1.14 and 1.13. All the other versions are fine, and I have just re-installed the game after I deleted it.
#939 [14:03] * Drowadur [webchat@optika1a-ge1.jaw.cz] has joined #minecrafthelp
#940 [14:04] <Welp> The problem also extends to the sub updates (1.13.1, 1.13.2, 1.14.1, 1.14.2)
#941 [14:04] <Drowadur> Hello supports, can somebody be of asistance please?
#942 [14:06] <tyteen4a03> ??> Welp win/dxdiag
#943 [14:06] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#944 [14:06] <Absol> Welp: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#945 [14:06] <Welp> Oh, thanks!
#946 [14:06] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#947 [14:06] <Drowadur> I have a problem while starting the minecraft launcher. This error message pops out Unable to create directory. nuk.json
#948 [14:07] <tyteen4a03> ??> Drowadur tools/hjt
#949 [14:07] <Absol> Drowadur: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#950 [14:07] <Absol> Drowadur: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#951 [14:11] <Welp> https://paste.ubuntu.com/p/Rc2xZfQMHM/ Is this acceptable?
#952 [14:11] * hecker [webchat@cpc111599-chwo9-2-0-cust32.19-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#953 [14:11] <tyteen4a03> Welp: try this driver: https://downloadmirror.intel.com/28662/a08/win64_15.40.42.5063.exe
#954 [14:11] <tyteen4a03> Welp: oh wait no
#955 [14:12] <Welp> Sorry.
#956 [14:12] <Drowadur> Absol https://paste.ubuntu.com/p/vZztmHRVMx/
#957 [14:12] <tyteen4a03> Welp: grab the Radeon Software (19.5.2 Optional) for Windows 10 here: https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580
#958 [14:13] <tyteen4a03> ??> Drowadur av/adwcleaner
#959 [14:13] <Absol> Drowadur: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#960 [14:13] <Absol> Drowadur: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#961 [14:13] <tyteen4a03> Drowadur: after you've done a scan and restarted the computer, go ahead and try MC again
#962 [14:14] <Drowadur> aight
#963 [14:14] <Welp> Waiting for the download to be done.
#964 [14:15] * Drowadur [webchat@optika1a-ge1.jaw.cz] has quit. (Quit: webchat.esper.net)
#965 [14:16] * joyce [webchat@c-24-60-10-147.hsd1.ma.comcast.net] has joined #minecrafthelp
#966 [14:16] <joyce> hello?
#967 [14:17] * Drowadur [webchat@optika1a-ge1.jaw.cz] has joined #minecrafthelp
#968 [14:17] <joyce> i have an issue. i want to buy minecraft, but i need to register and then verify. it keeps saying "An error prevented your request from being processed. Please try again."
#969 [14:17] <Drowadur> Well i did the scan and repair but it still does not work and gives me the same error sadly
#970 [14:18] * joyce [webchat@c-24-60-10-147.hsd1.ma.comcast.net] has quit. (Client Quit)
#971 [14:18] <MrCitrusTurtle> Hello I am back. My only issue with what you said is that it requires the email upon which the account was purchased, which I do not know. Is that the same email which is used for the old account?
#972 [14:20] * Hallo [webchat@mue-88-130-58-168.dsl.tropolys.de] has joined #minecrafthelp
#973 [14:20] <Hallo> Hello,
#974 [14:21] <Hallo> When I open my Minecraft it shows me Java TM SE Binary doesn't work.
#975 [14:22] * Madex [webchat@c-76-31-149-115.hsd1.tx.comcast.net] has joined #minecrafthelp
#976 [14:22] <Madex> hello
#977 [14:23] * chloe [webchat@cpc133934-nrte32-2-0-cust495.know.cable.virginm.net] has joined #minecrafthelp
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#979 [14:23] <chloe> hi i cant login to my account because i dont have that email anymore and forgot the password
#980 [14:25] * Drowadur [webchat@optika1a-ge1.jaw.cz] has quit. (Quit: webchat.esper.net)
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#982 [14:26] * Weathered [webchat@pool-108-39-142-36.pitbpa.fios.verizon.net] has joined #minecrafthelp
#983 [14:27] <Weathered> Hi, I am having a lot of issues with rubberbanding on my singleplayer world (both on complete vanilla and with optifine loaded). My computer specs are on the high end and I have 4gb allocated in the JVM arguments. Any suggestions?
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#985 [14:31] * SweeZ [webchat@203.101.25.93.rev.sfr.net] has joined #minecrafthelp
#986 [14:32] <SweeZ> Bonjour
#987 [14:32] <SweeZ> je ne peu plus jouer qu a la demo du jeu et je n arrive pas à migrer mon compte cela ne marchepas
#988 [14:33] * SweeZ [webchat@203.101.25.93.rev.sfr.net] has quit. (Client Quit)
#989 [14:33] * Welp [webchat@5e0a1d3c.bb.sky.com] has joined #minecrafthelp
#990 [14:34] <Welp> Hello, me again, the item you have gave me has now installed.
#991 [14:35] <mattym> Welp, Test the game again.
#992 [14:36] <mattym> MrCitrusTurtle, It depends, was that the only option listed for your payment method/time on the site Absol provided?
#993 [14:37] * le_beau_poulet [webchat@lfbn-lyo-1-116-181.w86-202.abo.wanadoo.fr] has joined #minecrafthelp
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#995 [14:37] * SnowBrawl64 [webchat@ip68-102-208-27.ks.ok.cox.net] has joined #minecrafthelp
#996 [14:38] <Welp> Both 1.14 and 1.13 refuse to work.
#997 [14:38] * AceLegend [webchat@69.168.38.149] has joined #minecrafthelp
#998 [14:38] <mattym> ??> Welp tools/hjt
#999 [14:38] <Absol> Welp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1000 [14:38] <Absol> Welp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1001 [14:39] <SnowBrawl64> I have a problem with minecraft freezing and not responding when I start it up
#1002 [14:39] <SnowBrawl64> Anybody know any fixes besides restarting my computer?
#1003 [14:39] <AceLegend> I have a problem with minecraft store i had bought a skin pack and 6 days later it disappeared
#1004 [14:39] <mattym> SnowBrawl64, On what screen of the launch process does it happen?
#1005 [14:39] * Omegamech [webchat@96-32-216-202.dhcp.slid.la.charter.com] has joined #minecrafthelp
#1006 [14:40] <mattym> AceLegend, Are you still logged into the Xbox Live/Microsoft account you made the purchase on?
#1007 [14:40] <Omegamech> So my game will only let me play the demo, so i tried all the things suggested to help me but nothing works, what do i do?
#1008 [14:40] <mattym> ??> Omegamech launcher/relog
#1009 [14:40] <AceLegend> Yes
#1010 [14:40] <Absol> Omegamech: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1011 [14:41] <mattym> AceLegend, Can you double check.
#1012 [14:41] <AceLegend> i LREADY HAVE
#1013 [14:41] <AceLegend> SRRY CAPS LOCK
#1014 [14:41] <AceLegend> i already have
#1015 [14:41] <mattym> AceLegend, You will need to contact Xbox Live support.
#1016 [14:42] <AceLegend> UHHH
#1017 [14:42] <AceLegend> It is for switch
#1018 [14:42] <Weathered> Is there a convenient time I should come back to ask questions about in game performance issues?
#1019 [14:42] <mattym> AceLegend, All store purchases are tied to the Xbox Live account you use.
#1020 [14:42] <Welp> https://paste.ubuntu.com/p/nmnZh37BpK/
#1021 [14:42] <AceLegend> hmmm
#1022 [14:42] <mattym> Weathered, Just ask
#1023 [14:43] <mattym> ??> Welp av/adwcleaner
#1024 [14:43] <Absol> Welp: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1025 [14:43] <Absol> Welp: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1026 [14:43] <Omegamech> it didnt help
#1027 [14:43] <AceLegend> i went to xbox suport and they said no purchases were on that account
#1028 [14:43] <Weathered> My earlier message: "Hi, I am having a lot of issues with rubberbanding on my singleplayer world (both on complete vanilla and with optifine loaded). My computer specs are on the high end and I have 4gb allocated in the JVM arguments. Any suggestions?"
#1029 [14:43] <SnowBrawl64> mattym It was the loading screen right after u launch the game, the one that says Mojang with the red bar
#1030 [14:43] <AceLegend> which was odd
#1031 [14:43] <mattym> ??> SnowBrawl64 tools/hjt
#1032 [14:43] <Absol> SnowBrawl64: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1033 [14:43] <Absol> SnowBrawl64: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1034 [14:44] * Welp [webchat@5e0a1d3c.bb.sky.com] has quit. (Quit: webchat.esper.net)
#1035 [14:44] <mattym> AceLegend, Then you may need to try and contact Mojang support.
#1036 [14:44] <mattym> ??> AceLegend mojang/email
#1037 [14:44] <Absol> AceLegend: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1038 [14:44] <Absol> AceLegend: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1039 [14:44] <Omegamech> I logged back in but it still says i can only play the demo
#1040 [14:44] <AceLegend> I already have they haven't responded
#1041 [14:44] <mattym> Omegamech, If you log in at account.mojang.com/me what does it say on that page?
#1042 [14:44] <mattym> AceLegend, See the second link Absol provided.
#1043 [14:45] <AceLegend> yeah
#1044 [14:45] * Welp [webchat@5e0a1d3c.bb.sky.com] has joined #minecrafthelp
#1045 [14:45] <Welp> Done.
#1046 [14:45] <mattym> ??> Weathered win/dxdiag
#1047 [14:45] <Absol> Weathered: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1048 [14:46] <mattym> Welp, Try running the problematic versions again.
#1049 [14:46] <Omegamech> It says my account has not been secured and redeem gift codes
#1050 [14:46] <SnowBrawl64> Absol https://paste.ubuntu.com/p/RfnQCfYjv3/
#1051 [14:46] <Weathered> @Absol Thank you, I will
#1052 [14:46] <mattym> Omegamech, You do not see your ingame name anywhere on the page?
#1053 [14:46] <Welp> Okay, 22 threats XD
#1054 [14:46] <mattym> ??> SnowBrawl64 av/adwcleaner
#1055 [14:46] <Omegamech> no
#1056 [14:46] <Absol> SnowBrawl64: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1057 [14:46] <Absol> SnowBrawl64: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1058 [14:46] * alexjamed [webchat@ool-45787aa1.dyn.optonline.net] has joined #minecrafthelp
#1059 [14:46] <AceLegend> uhh i have to wait that long
#1060 [14:46] <mattym> Omegamech, Are you sure you are logging in with the correct Mojang account/email?
#1061 [14:47] <Omegamech> I believe so, there is another email i can try
#1062 [14:47] * SnowBrawl64 [webchat@ip68-102-208-27.ks.ok.cox.net] has quit. (Quit: webchat.esper.net)
#1063 [14:47] <alexjamed> im trying to download it but it always says Unable to save download. place2.ogg
#1064 [14:47] <mattym> AceLegend, Depends on which support team handles store requests. But as its well after close of business on a Friday where Mojang is located, there will be no response till next week at minimum.
#1065 [14:47] <Welp> Yes, you miracle workers done it!
#1066 [14:47] <mattym> ??> alexjamed error/download
#1067 [14:47] <Absol> alexjamed: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1068 [14:48] <AceLegend> omg
#1069 [14:48] <AceLegend> is there a way to make custom skins for consoles
#1070 [14:48] <mattym> AceLegend, No
#1071 [14:48] <AceLegend> crap
#1072 [14:48] <Welp> No longer shall 22 malware threats attack my Minecraft, thank you!
#1073 [14:48] <Omegamech> from what i can tell only one email works
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#1075 [14:49] * Welp [webchat@5e0a1d3c.bb.sky.com] has quit. (Client Quit)
#1076 [14:49] <mattym> Omegamech, What is the ingame username on the account?
#1077 [14:50] <Omegamech> M1n1ngmonster
#1078 [14:50] * alexjamed [webchat@ool-45787aa1.dyn.optonline.net] has quit. (Client Quit)
#1079 [14:51] <Weathered> Here is the DxDiag text log if someone is available: https://paste.ubuntu.com/p/dWsCfWrjrX/
#1080 [14:51] <mattym> Omegamech, Well, all I can say is an account with that username exists. Are you absolutely sure you have checked all emails the account could have used?
#1081 [14:52] <Omegamech> I believe so
#1082 [14:52] <mattym> ??> Omegamech account/send-email
#1083 [14:52] <Absol> Omegamech: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1084 [14:52] <Absol> Omegamech: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1085 [14:53] <mattym> Weathered, Everything there looks up to date and in order.
#1086 [14:53] <mattym> Weathered, Lets see if a fresh file install helps.
#1087 [14:53] <mattym> ??> Weathered win/reinst
#1088 [14:53] <Absol> Weathered: You may need to reinstall the locally installed files that Minecraft puts into place.
#1089 [14:53] <Absol> Weathered: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1090 [14:57] <Weathered> May take a bit, wanted to create a backup beforehand.
#1091 [15:02] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#1092 [15:04] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#1093 [15:06] <MrCitrusTurtle> mattym I sent you a direct message if that's okay
#1094 [15:06] <mattym> MrCitrusTurtle, Send all messages here.
#1095 [15:07] * stacey [webchat@ucb-np2-117.colorado.edu] has joined #minecrafthelp
#1096 [15:08] <stacey> I am trying to purchase new Minecraft licenses and although I've been able to register new accounts, the Mojang site is not letting me pay for a license. It keeps giving me an error message, even though I've tried to make the purchase with multiple credit cards that are able to make international purchases. What are my other options? The other link
#1097 [15:08] <stacey> s (ie, pre paid codes and Amazon cards) are also broken or not available, so they don't seem to be a viable option.
#1098 [15:09] <mattym> stacey, Have you tried using one of the cards via paypal?
#1099 [15:10] * king [webchat@dsl-dhcp-katytxxchrc-64-92-55-45.consolidated.net] has joined #minecrafthelp
#1100 [15:11] <king> I was wondering if you could do something about a hacker on my realm
#1101 [15:11] <mattym> king, Revoke their invite.
#1102 [15:11] <MrCitrusTurtle> okay mattym I can't quite put my finger on what year I purchased it, but the two options that are likely (Skrill and earlier) both require the purchase email
#1103 [15:11] <king> I already kicked them but
#1104 [15:12] <king> he had griefed a lot
#1105 [15:12] <mattym> MrCitrusTurtle, Ok, then you will just need to sort that out with Mojang when they reply.
#1106 [15:13] <mattym> king, If you have a backup, restore it. Otherwise, not much you can do.
#1107 [15:13] <Weathered> I regards to the earlier rubberbanding issues -- a full re installation has helped a lot. I have not experienced it yet while testing, and will continue to test over the next few days. As a side effect my fps has also increased substantially from 45 ish while moving to upwards of 90. Thank you!
#1108 [15:14] <MrCitrusTurtle> ok. Anything else?
#1109 [15:17] * ash [webchat@23-126-36-218.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
#1110 [15:17] <ash> im not getting emails to rest password
#1111 [15:23] * Weathered [webchat@pool-108-39-142-36.pitbpa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1112 [15:27] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#1113 [15:28] * Dubbel_W [webchat@134.19.189.156] has joined #minecrafthelp
#1114 [15:28] <Dubbel_W> I can't log in to minecraft
#1115 [15:28] <Dubbel_W> It tells me: 'Can't connect to server'
#1116 [15:33] * Davidg [webchat@r-106-43-62-5.ff.avast.com] has joined #minecrafthelp
#1117 [15:33] <Davidg> Hi i tried to migrate my account but it said its already migrated
#1118 [15:34] <Lurks> Dubbel_W are you able to log in to minecraft.net or account.mojang.com?
#1119 [15:35] <Lurks> Davidg did you get a email that it got migrated?
#1120 [15:35] * Zupermuz [webchat@n9pl81.static.netgroup.dk] has joined #minecrafthelp
#1121 [15:35] <Zupermuz> I used to have an old legacy account from before emails were added to the system and am trying to get it back somehow
#1122 [15:35] * Dubbel_W [webchat@134.19.189.156] has quit. (Quit: webchat.esper.net)
#1123 [15:36] <Zupermuz> Can't really find a way, and with the delay in mojangs customer support i dont know what to do
#1124 [15:38] * Davidg [webchat@r-106-43-62-5.ff.avast.com] has quit. (Client Quit)
#1125 [15:38] <ash> Hey, I'm not getting the emails for resting my password
#1126 [15:40] * Liveli [webchat@CPE0c473df1d8b3-CM0c473df1d8b0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1127 [15:40] <Lurks> Zupermuz there's nothing we can help to recover it faster, you'll have to wait for mojang respond
#1128 [15:40] <Lurks> ash have you check your junk/spam section?
#1129 [15:40] <Zupermuz> Damn :/ I'm considering just buying the game again, but do you think they would refund me when i get my real account back?
#1130 [15:41] <Liveli> Hey, idk if anyone can help but my launcher will load up, but the game loads about 80% of the way and wont load any further than that.
#1131 [15:41] * IL_GERO [webchat@host99-46-dynamic.15-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#1132 [15:42] <ash> Yes i did check my spam, and it's not there
#1133 [15:42] <Lurks> Zupermuz i don't think so, there policy here https://help.mojang.com/customer/portal/articles/359338
#1134 [15:42] * Dx8pi [webchat@78-67-198-43-no2390.tbcn.telia.com] has joined #minecrafthelp
#1135 [15:42] <Lurks> Liveli Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://downloads.malwarebytes.com/file/adwcleaner>
#1136 [15:42] <Lurks> click free download, Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1137 [15:42] <Zupermuz> Thanks for the quick help Lurks! Much appreciated :)
#1138 [15:42] * Zupermuz [webchat@n9pl81.static.netgroup.dk] has quit. (Quit: webchat.esper.net)
#1139 [15:43] <IL_GERO> Hello, i dont know why but a few seconds after the world is loaded the game crashes. i am playing in 1.14. does someone know how to fix it?
#1140 [15:43] <Lurks> ash you'll have to contact mojang support with transaction Id/gift code, if you don't have those, you'll have to give them as much information to proof your the ownership. here are other reason why you might not the email https://help.mojang.com/customer/portal/articles/542001
#1141 [15:44] <Liveli> Is that a trusted site?
#1142 [15:44] * roy4lgoblin09 [webchat@cpc148240-oldh13-2-0-cust518.10-1.cable.virginm.net] has joined #minecrafthelp
#1143 [15:44] <Lurks> Liveli yes, it's malwarebyte, a company that deal with anti-malware/viruses
#1144 [15:44] <roy4lgoblin09> how to get your worlds onto your pc from the xbox one
#1145 [15:45] <ash> Thank you for the help, very apprecaited
#1146 [15:45] <Lurks> IL_GERO lets get a log view and see what's going on https://minecraftirc.net/support-articles/get-minecraft-log/
#1147 [15:46] <Dx8pi> Why does this https://imgur.com/i1fFq7E happen? I live in sweden where we have additional three letters in our alphabet (åäö) and in caps (ÅÄÖ) but it seems like minecraft can't handle these letters? It used to be able to do it but since i got a new PC it seems like it just doesn't work. Maybe it's wrong on my end?
#1148 [15:46] <Dx8pi> P.S: When i turn Force unicode on it works but that looks disgusting sooo.
#1149 [15:46] * FallenangelVeox [webchat@c-73-110-227-58.hsd1.in.comcast.net] has joined #minecrafthelp
#1150 [15:46] <FallenangelVeox> test
#1151 [15:46] <roy4lgoblin09> dose anyone know how to get your world onto your pc
#1152 [15:46] <roy4lgoblin09> minecraft
#1153 [15:47] <FallenangelVeox> cant login to the account i created earlier today
#1154 [15:47] * ash [webchat@23-126-36-218.lightspeed.nworla.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1155 [15:47] <Liveli> Thank you Lurks, brb
#1156 [15:48] <FallenangelVeox> any ideas?
#1157 [15:48] <stacey> +mattym I tried using PayPal as well, with no success. I finally was able to make a purchase with one credit card, but it only allowed me to purchase 3 accounts and I need to purchase 10 total.
#1158 [15:48] <Lurks> roy4lgoblin09 this is a java help section, i don't have much knowledge to help you there, here's the information https://help.mojang.com/customer/portal/articles/2936337
#1159 [15:49] <roy4lgoblin09> thank you lurks
#1160 [15:49] <Lurks> FallenangelVeox do you have any VPN or adblock on?
#1161 [15:49] <FallenangelVeox> adblock, why?
#1162 [15:49] <mattym> stacey, You may need to contact the card provider, they may be marking it as fraud because of the multiple purchases.
#1163 [15:49] <IL_GERO> Lurks https://paste.ubuntu.com/p/BbQMHSG5qm/
#1164 [15:49] <FallenangelVeox> this is a launcher issue. why would that affect the launcher?
#1165 [15:51] <FallenangelVeox> Lurks
#1166 [15:51] <Lurks> Dx8pi have you tried re-install everything? by deleting everything in .minecraft folder except save folder, might fix the issue
#1167 [15:51] <Lurks> FallenangelVeox oh sorry, thought you might be trying the website
#1168 [15:51] <Dx8pi> I don't have any singleplayer worlds so
#1169 [15:51] <Dx8pi> I don't need to save anything
#1170 [15:52] <FallenangelVeox> let me try that for the wesite, id like to use it on my laptop, not just my phone.
#1171 [15:52] <Dx8pi> +Lurks I'll try
#1172 [15:54] <king> I have another issue where I randomly hear enderdragon sounds.
#1173 [15:54] <king> Is there a way to stop hearing this?
#1174 [15:55] <king> all other player son my realm hear it too but we don't know how to disable since we think a griefer put a command block
#1175 [15:55] <mattym> king, Not sure how to resolve that on a Realm.
#1176 [15:55] <Lurks> IL_GERO Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://downloads.malwarebytes.com/file/adwcleaner>
#1177 [15:55] <Lurks> click free download, Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1178 [15:55] <king> what about on any server?
#1179 [15:56] * IL_GERO [webchat@host99-46-dynamic.15-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#1180 [15:56] * Liveli [webchat@CPE0c473df1d8b3-CM0c473df1d8b0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1181 [15:57] <Liveli> Alright the scan is done, should i try loading up mc now?
#1182 [15:57] <mattym> king, It would show the command block location in the log, not sure if you can see that on Realms.
#1183 [15:57] * IL_GERO [webchat@host99-46-dynamic.15-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#1184 [15:57] <Lurks> Liveli yes
#1185 [15:57] * IL_GERO [webchat@host99-46-dynamic.15-87-r.retail.telecomitalia.it] has quit. (Client Quit)
#1186 [15:57] * roy4lgoblin09 [webchat@cpc148240-oldh13-2-0-cust518.10-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1187 [15:57] * visto [webchat@c-24-61-52-36.hsd1.nh.comcast.net] has joined #minecrafthelp
#1188 [15:58] * Jason [webchat@69-217-134-109.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#1189 [15:58] <visto> im trying to get onto minecraft but it crashes before the game even opens up on all versions ive tried
#1190 [15:59] <mattym> ??> visto launcher/log
#1191 [15:59] <Absol> visto: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1192 [15:59] <Jason> Whenever i try to download my realm world to my single player worlds i just says download failed
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#1195 [16:00] <mattym> Jason, Is the Realm stopped/closed?
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#1197 [16:00] <Jason> not yet but it will be soon
#1198 [16:01] <mattym> Jason, I believe you need to close/stop the Realm in order to download the world saves from it.
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#1200 [16:01] <Jason> ok i will try that
#1201 [16:02] <Jason> that didnt work
#1202 [16:02] <Jason> it still syas download failed
#1203 [16:03] <mattym> Jason, Not sure what else to try. We can't really diagnose realms issues here.
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#1205 [16:04] <Jason> can i still download the realms worlds after the realm expires
#1206 [16:04] <mattym> Jason, I believe you have about a month grace period to do so. I am not 100% sure tho.
#1207 [16:05] <Jason> ok cool
#1208 [16:05] <Jason> i have one more problem
#1209 [16:06] <Jason> i cant see mine or anybody elses skins in servers or realms. im on java edition
#1210 [16:06] <Jason> my freinds can see my skin but i cant
#1211 [16:06] <mattym> Jason, Ok, those two issues may be related.
#1212 [16:06] <mattym> ??> Jason tools/hjt
#1213 [16:06] <Absol> Jason: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1214 [16:06] <Absol> Jason: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1215 [16:07] <Dx8pi> +Lurks It didn't work
#1216 [16:08] <Jason> https://paste.ubuntu.com/p/5qB2WMXC3w/
#1217 [16:09] <mattym> ??> Jason av/adwcleaner
#1218 [16:09] <Absol> Jason: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1219 [16:09] <Absol> Jason: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1222 [16:11] <Lurks> Dx8pi i'm not sure what it could be
#1223 [16:11] <Lala> Hi, my minecraft is showing me a "Unable to download minecraft native launcher" and wont open. Any adviec? I dont have any conflicting softwares and Ive tried reinstalling it many times
#1224 [16:12] <mattym> ??> Lala tools/hjt
#1225 [16:12] <Absol> Lala: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1226 [16:12] <Absol> Lala: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1227 [16:12] * Jason [webchat@69-217-134-109.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#1228 [16:13] <Jason> ok i restarted my pc
#1229 [16:13] <mattym> Jason, Either try the world download again, or check to see if you can see the skins.
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#1231 [16:14] <Jason> ok
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#1233 [16:14] <stacey> +mattym Good suggestion - I checked with the credit card company and the hold-up isn't on their end. The issue definitely seems to be with the Mojang site. I contacted their help email but it sounds like they're quite behind on getting back to people via the support line. Argh. Thanks for the help.
#1234 [16:15] <mattym> stacey, You may want to just try again later. Its possible they also limit it to curb fraud.
#1235 [16:15] <Lala> Absol https://paste.ubuntu.com/p/JyZ5PCXKQX/
#1236 [16:15] <mattym> Lala, Any chance you are out of or low on space on the computer?
#1237 [16:16] <Lala> how do i check +mattym
#1238 [16:16] <Jason> YES, it worked, Thank you so much +mattym
#1239 [16:18] <mattym> Lala, If you open any folder on the computer there should be a "This PC" section on the left.
#1240 [16:18] <mattym> Lala, That should show how much space is left on your main drive.
#1241 [16:19] <Lala> mattym its like nearly empty lol
#1242 [16:19] <Lala> so im good on space
#1243 [16:19] <mattym> Lala, Are you on a home internet connection?
#1244 [16:20] <Lala> yes
#1245 [16:22] <mattym> Lala, And you downloaded the installer directly from the main download button on minecraft.net/download ?
#1246 [16:23] <Lala> mattym yes i did
#1247 [16:26] <mattym> Lala, Lets see if a scan picks up anything the other diagnostic missed.
#1248 [16:26] <mattym> ??> Lala av/adwcleaner
#1249 [16:26] <Absol> Lala: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1250 [16:26] <Absol> Lala: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1253 [16:31] <Lala> ok i did it Absol, want the log file?
#1254 [16:31] <mattym> Lala, No. Just try the install again.
#1255 [16:32] <Lala> still showing me "unable to update minecraft native launcher"
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#1258 [16:49] <b3d012> https://paste.gg/p/anonymous/45bce6fd1999473bb2a27fd7b1ecc552
#1259 [16:49] <b3d012> ast_es.json doesnt download
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#1263 [16:56] <Phantom11> Hi, my minecraft windows 10 game keeps crashing. Im playing on realms at the moment, and frequently crash mostly during block breaking or attacking. Its happening well upwars of 15 times an hour and is really irritating. Never had this issue before and none of my friends/ anyone online i could find is experiencing
#1264 [16:57] <Phantom11> ^ the same thing. Would be great if theres a known fix. Thanks
#1265 [16:58] <Lurks> Phantom11 bedrock editon or javae edition?
#1266 [16:58] <Lurks> java*
#1267 [16:58] <Phantom11> Bedrock, specifically on pc windows 10
#1268 [17:00] <Lurks> Phantom11 this is a java help section, we don't have much knowledge to help you out, here are the places for bedrock edition https://help.mojang.com/customer/portal/articles/1175743
#1269 [17:00] <Phantom11> ah alright, Thank you
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#1275 [17:22] <SluddraN> Hi i need help with migration
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#1277 [17:24] <FedUpHoBo> Hey all, I have a problem where I cannot migrate due to the fact that I cannot remember my username. I found what I believe to be my old username (My current Nick "FedUpHoBo") from an old cringey Minecraft video my friends and I made awhile back. I reset my password, and I am using the correct email. However, for some reason it still tells me I am
#1278 [17:24] <FedUpHoBo> using the wrong information. Can someone lend a hand?
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#1287 [18:16] <LIZZIE0> It says Unable to create directory. be_by.lang
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#1289 [18:20] <LIZZIE0> what I am suppose to do
#1290 [18:20] <Nottoday> we have downloaded minecraft on windows 10. when we try to launch it, it gets to like 96% and then it just stops
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#1296 [18:55] <Omega> Yo so i cant buy Minecraft keeps giving me the same error "an error occured while placing your order please verify info and try again."
#1297 [18:56] <Omega> any reason this is happening and is there a way i can fix this issue?
#1298 [18:56] <mattym> Omega, What type of payment method are you using?
#1299 [18:57] <Detrix> Hello, I'm having a little problem regarding connecting my account, I played minecraft about 5 years ago and I stopped for personal reasons, currently I would like to play again, it's been so long since I played that I can not remember login and password of my account, I only remember the username and some activities of my account at the time, I wo
#1300 [18:57] <Detrix> uld like help to recover my old account
#1301 [18:57] <Omega> Visa
#1302 [18:57] <Omega> Credit Card
#1303 [18:57] <mattym> Omega, And its a regular card, not a pre-paid or gift Visa?
#1304 [18:57] <Omega> Yes it is a regular card not a pre-paid or gift card
#1305 [18:58] <mattym> Detrix, Do you recall if the account was ever a Migrated account? (logged in with email and password)
#1306 [18:58] <mattym> Omega, Call the card provider, ask them to make sure you will be able to make an International Purchase.
#1307 [18:58] <Detrix> What would a migrated account be?
#1308 [18:58] <Omega> Alright will do thank you
#1309 [18:59] <mattym> Detrix, It would mean you logged in using an email and password, as opposed to a username and password?
#1310 [19:00] <Detrix> Today I tried to get in both cases, both my old nickname and some emails that I remembered, but none gave the expected result
#1311 [19:00] <Detrix> My account was purchased before 2014
#1312 [19:00] <mattym> Detrix, So you do not recall if it was a migrated/mojang (email based login) account?
#1313 [19:01] <Detrix> i didn't remember
#1314 [19:01] <Detrix> I do not remember *
#1315 [19:01] <Detrix> sorry my english, im brazilian
#1316 [19:01] <mattym> Detrix, Have you tried having a password reset email send to any email it may have been?
#1317 [19:02] <Detrix> Yes
#1318 [19:02] <mattym> Detrix, Did yo check any spam/junk folders in all those emails for the reset?
#1319 [19:03] <Detrix> I tried the 3 emails that I remembered, and checked all the parts of them, and had nothing on the mojang or the minecraft, and 1 of those emails was inactive for so long that it is zeroed in on spam and in the box input
#1320 [19:03] <mattym> ??> Detrix account/send-email
#1321 [19:04] <Absol> Detrix: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1322 [19:04] <Absol> Detrix: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1323 [19:06] <Detrix> I had already looked at this form, at the time I bought my minecraft through paypal, and I even opened the account where I bought mine only that it only shows the purchase history of up to 1 year ago, so I can not get the shopping id
#1324 [19:07] <mattym> ??> Detrix paypal/history
#1325 [19:07] <Absol> Detrix: To view older PayPal account history(up to 7 years ago), login to https://paypal.com, select Activity, Statements -> Custom, and choose "all transactions" and a date range. This will allow you to search older transaction history.
#1326 [19:11] * maddy [webchat@c-73-111-59-124.hsd1.il.comcast.net] has joined #minecrafthelp
#1327 [19:12] <maddy> I am unable to figure out my email to my old Minecraft account
#1328 [19:12] <maddy> how do I migrate if I cant find my email or transaction id?
#1329 [19:13] <mattym> maddy, Have you checked through any old emails you may have used to look for the purchase confirmation message?
#1330 [19:13] <maddy> i used a mutual friends email years ago and do not remember which friend or email it was
#1331 [19:14] <mattym> ??> maddy account/trans-id
#1332 [19:14] <Absol> maddy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1333 [19:14] <mattym> ??> maddy account/send-email
#1334 [19:14] <Absol> maddy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1335 [19:14] <Absol> maddy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1337 [19:16] <Omega> So it is an international card but it is still giving me an error
#1338 [19:17] <mattym> Omega, You may need to try and use the card via Paypal.
#1339 [19:17] <Omega> hm
#1340 [19:18] <Omega> ok ill try that
#1341 [19:20] <Omega> wow that worked thank you
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#1345 [19:29] <Daniboiw1> Help im trying to download minecraft 1.7.10 forge and i have every file for it in my versions file and it says failed to download 1.7.10 forge
#1346 [19:30] <mattym> ??> Daniboiw1 mods
#1347 [19:30] <Absol> Daniboiw1: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1348 [19:30] <Absol> Daniboiw1: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
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#1351 [19:30] <Dracula102> hello?
#1352 [19:31] <Dracula102> anyone there?
#1353 [19:32] <Cj> How do i migrate my old account if i no longer have access to the email it was bought on?
#1354 [19:33] <Daniboiw1> I checked and saw nothing :(
#1355 [19:33] <mattym> Cj, You will need to contact Mojang support.
#1356 [19:33] <mattym> ??> Cj account/send-email
#1357 [19:33] <Absol> Cj: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1358 [19:33] <Absol> Cj: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1359 [19:33] <Cj> i have. fingured that there will be some luck here
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#1361 [19:36] <Dracula102> so
#1362 [19:36] <Dracula102> i had my minecraft account
#1363 [19:36] <Dracula102> last played about a month ago
#1364 [19:36] <Dracula102> tried to log in couple days ago and couldnt
#1365 [19:37] <Dracula102> said invalid password or username
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#1371 [19:51] <Trancoso> 73/5000
#1372 [19:51] <Trancoso> I bought the game within 20 minutes and I did not like my money back ...
#1373 [19:52] <Trancoso> Como consigo o estorno?
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#1375 [20:07] * Amanda [webchat@122-62-62-114-adsl.sparkbb.co.nz] has joined #minecrafthelp
#1376 [20:07] <Amanda> Hello?
#1377 [20:08] <Amanda> Umm
#1378 [20:08] <Amanda> Hello?
#1379 [20:08] <Lurks> Amanda hello
#1380 [20:08] <Amanda> hi i have had a problem with my world on my phone
#1381 [20:09] <Amanda> and i have looked through and found nothing to help me
#1382 [20:11] <Lurks> Amanda have you looked through the bug tracker?
#1383 [20:11] <Amanda> yes
#1384 [20:12] <Amanda> what im trying to say is that i have put all my things from my phone is that i put it all into my computer and i have had a look bay at were i put all the stuff and i cant find my world and my kids are upset
#1385 [20:15] <Amanda> why
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#1388 [20:16] <Amanda> Hello?
#1389 [20:16] * Shaggy [webchat@71-215-205-85.ftmy.centurylink.net] has joined #minecrafthelp
#1390 [20:16] <Jusin> I cant load a old Mincraft version.
#1391 [20:16] <Amanda> Hello?
#1392 [20:16] <Shaggy> My mc is stuck in offline mode
#1393 [20:17] <Shaggy> and says it is missing game files
#1394 [20:17] <Lurks> Amanda i'm not sure what to do
#1395 [20:17] <Amanda> well were can i get help?
#1396 [20:17] <Jusin> this is great
#1397 [20:17] <Shaggy> did you guys see my msg
#1398 [20:17] <Lurks> Jusin this help section mostly support latest version
#1399 [20:18] <Jusin> where do I get help for older versions
#1400 [20:18] <Lurks> Shaggy have you tried re-installing? not sure why it's offline
#1401 [20:19] <Shaggy> when i try to login on the mc website it just doesnt let me
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#1403 [20:19] <Amanda> were can iget help?
#1404 [20:19] <Lurks> Amanda https://help.mojang.com/customer/portal/articles/1175743
#1405 [20:19] <Amanda> ok
#1406 [20:19] <Shaggy> and i have removed and reinstalled it multiple times
#1407 [20:19] <Lurks> Shaggy do you have any adblock or VPN on?
#1408 [20:19] <Shaggy> no
#1409 [20:20] <Shaggy> it says my game files are missing when i try to start it
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#1412 [20:26] <Shaggy> im back
#1413 [20:27] <Amanda> hello?
#1414 [20:27] <Shaggy> i just repaired my files and restarted pc but when i try to load up it still says missing files???
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#1416 [20:30] <Lurks> Shaggy lets take a look at what's running on your system that could be causing the issue
#1417 [20:30] <Lurks> ??> Shaggy tools/hjt
#1418 [20:30] <Absol> Shaggy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1419 [20:30] <Absol> Shaggy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1420 [20:33] * serranopepper [webchat@c-71-235-182-115.hsd1.nh.comcast.net] has joined #minecrafthelp
#1421 [20:34] <serranopepper> heyooo so i downloaded minecraft recently, followed all the steps, but everytime i get to the launcher and try to play the game it says the game has crashed from an unexpected issue. help!!!!!
#1422 [20:34] <Shaggy> https://paste.ubuntu.com/p/7xBcVtpnYY/
#1423 [20:35] <serranopepper> why
#1424 [20:36] <Shaggy> the helped dude is Lurks serranopepper
#1425 [20:36] <Shaggy> not you
#1426 [20:36] <serranopepper> do i need to download java
#1427 [20:37] <Shaggy> idk how to help you my junk f'ed up
#1428 [20:37] <Lurks> serranopepper 1moment, don't really need it unless you play mods
#1429 [20:38] <serranopepper> cool i don't, the game has never successfully launched
#1430 [20:38] <Shaggy> lol
#1431 [20:38] <Lurks> Shaggy your information is being redirected, which is a big issue since your account information is being stolen
#1432 [20:38] <Shaggy> what do you mean
#1433 [20:38] <Lurks> ??> Shaggy info/mcleaks
#1434 [20:38] <Absol> Shaggy: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1435 [20:38] <Absol> Shaggy: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1436 [20:38] <Lurks> ??> Shaggy win/hosts/edit
#1437 [20:38] <Absol> Shaggy: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1438 [20:38] <Absol> Shaggy: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1439 [20:39] <Shaggy> wtf bih
#1440 [20:39] <Shaggy> i dont have it i dont think
#1441 [20:39] <Shaggy> what tool do i remove?
#1442 [20:39] <Lurks> serranopepper Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://downloads.malwarebytes.com/file/adwcleaner>
#1443 [20:39] <Lurks> click free download, Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1444 [20:40] <serranopepper> back to me now
#1445 [20:40] <Shaggy> where do i go to remove all entries from host file'
#1446 [20:40] <Lurks> Shaggy the files should be in your download folder and uninstall program
#1447 [20:41] <Lurks> Shaggy follow the second piece of instruction of Absol for the host file
#1448 [20:43] <Merp> hello
#1449 [20:43] <Shaggy> where do i put the %SystemRoot%\System32\drivers\etc\hosts in the top part where it says this pc/downloads?
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#1452 [20:45] <Shaggy> im so confused
#1453 [20:45] * Merp [webchat@c-67-163-30-71.hsd1.il.comcast.net] has joined #minecrafthelp
#1454 [20:45] <Merp> hello?
#1455 [20:45] <Lurks> Shaggy no, you open the host file to remove any mojang lines in there
#1456 [20:46] <Shaggy> i seen them and deleted but then it tells me to save as a document or something do i save it?
#1457 [20:47] * Merp [webchat@c-67-163-30-71.hsd1.il.comcast.net] has quit. (Client Quit)
#1458 [20:47] <Lurks> Shaggy yes
#1459 [20:48] <Shaggy> u got discord?
#1460 [20:49] <Lurks> not really but ye i have
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#1462 [20:49] <Shaggy> im so confused could u add me and talk me through pls
#1463 [20:49] <Shaggy> UhhShaggy#6351
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#1471 [21:01] <Shaggy> thx so much again bro
#1472 [21:01] <Shaggy> see ya
#1473 [21:15] * edison [webchat@pool-71-105-99-144.nycmny.fios.verizon.net] has joined #minecrafthelp
#1474 [21:20] <edison> i want to Transferring Minecraft: Java Edition to another computer ,but system can't verify my card ,I was purchased on Amazon,and my order number is T3Z4W-R9V7C-X7C3M-R3K4K-P7F8D
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#1476 [21:26] * CkX [webchat@115.135.162.67] has joined #minecrafthelp
#1477 [21:28] <CkX> Hey guys i kinda need help, back in 2013 or smthin i created a minecraft.net acc with a username i like attached to it but i never realy bought the game so i abandoned it halfway and now i forgotten the email associated to that username and i really would like the use it
#1478 [21:38] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 202 seconds)
#1479 [21:50] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1480 [21:51] * Omegamech [webchat@96-32-216-202.dhcp.slid.la.charter.com] has joined #minecrafthelp
#1481 [21:52] <Omegamech> So i checked my account and it says that i havent bought minecraft yet but i already have.
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#1486 [21:59] <Drow> How can I fix my launcher saying could not connect to server
#1487 [22:09] * Tyler7 [webchat@d24-57-203-244.home.cgocable.net] has joined #minecrafthelp
#1488 [22:10] <Tyler7> Hello!
#1489 [22:10] <Tyler7> I was wondering if my account says my windows 10 edition key was already redeemed but I contacted MS support and they say it's not on any of my emails what should I do?
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#1493 [22:15] <Chrysanthemums> I'm having trouble logging into my mojang account, which normally I'd just solve by resetting the password, but here's the rub: I never get the reset emails. Not in junk mail, nowhere to be seen. Any ideas?
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#1497 [22:29] <Looyin> Process crashed with exit code 259
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#1502 [22:57] * Josh1 [webchat@cpe-110-150-126-129.nb08.nsw.asp.telstra.net] has joined #minecrafthelp
#1503 [22:58] <Josh1> I purchased Minecraft a couple years ago and now can't find the right email I used
#1504 [22:59] * McGraw [webchat@c-73-14-61-209.hsd1.co.comcast.net] has joined #minecrafthelp
#1505 [23:00] <McGraw> I would like a refund
#1506 [23:00] <CapFan67> ??> McGraw account/refund
#1507 [23:00] <Absol> McGraw: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1508 [23:01] <McGraw> that stuff directed me here
#1509 [23:01] <Josh1> how do I log into my account when I can't remember my email
#1510 [23:01] <CapFan67> McGraw, This is a community technical support channel. We can't fix non-technical account issues.
#1511 [23:01] * Josh1 [webchat@cpe-110-150-126-129.nb08.nsw.asp.telstra.net] has quit. (Client Quit)
#1512 [23:01] <CapFan67> Josh1, If you don't know your email, you'll need to contact Mojang.
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#1516 [23:22] * AlphaStryke [webchat@150.107.173.172] has joined #minecrafthelp
#1517 [23:22] <AlphaStryke> I forgot the answers to my security questions and cant access my email i used to sign up?
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#1520 [23:34] <CapFan67> AlphaStryke, You'll need to contact Mojang to recover your account. Need a link?
#1521 [23:35] <CapFan67> ??> AlphaStryke account/send-email
#1522 [23:35] <Absol> AlphaStryke: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1523 [23:35] <Absol> AlphaStryke: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1524 [23:37] * Ratkiewicz [webchat@c-76-120-171-242.hsd1.pa.comcast.net] has joined #minecrafthelp
#1525 [23:42] <Ratkiewicz> Minecraft freezes up at the Mojang loading screen. It occasionally it will will say that it's not responding.
#1526 [23:44] <CapFan67> Ratkiewicz, That's usually incompatible software. Let's see what's running:
#1527 [23:44] <CapFan67> ??> Ratkiewicz tools/hjt
#1528 [23:44] <Absol> Ratkiewicz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1529 [23:44] <Absol> Ratkiewicz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1534 [23:55] <Ratkiewicz> Sorry internet cut out https://paste.ubuntu.com/p/Gq6JDn6XNc/
#1535 [23:56] <CapFan67> Ratkiewicz, You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1536 [23:56] <CapFan67> ??> Ratkiewicz av/adwcleaner
#1537 [23:56] <Absol> Ratkiewicz: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1538 [23:56] <Absol> Ratkiewicz: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.