#1 [00:15] * Ratkiewicz [webchat@c-76-120-171-242.hsd1.pa.comcast.net] has joined #minecrafthelp
#2 [00:16] <Ratkiewicz> I restarted my computer.
#3 [00:21] * redplanet [webchat@c-67-174-184-86.hsd1.co.comcast.net] has joined #minecrafthelp
#4 [00:23] <CapFan67> Ratkiewicz, If ADWCleaner has finished, try running the game again.
#5 [00:25] <CapFan67> Ratkiewicz, Be patient on the first run. You may have a number of assets and libraries to download.
#6 [00:25] <redplanet> I still need help restoring a backup and fixing some mistakes I made trying to do so. I tried out 1.14 and then tried to go back to 1.13, but in the 'select world' screen, my world says 'World was saved in a newer version, loading this world could cause problems'. Do I need to restore the backup I made before, and how do I do that correctly?
#7 [00:26] <CapFan67> redplanet, You can't downgrade a world. If you've loaded it in 1.14, you can only play 1.14 and above in that world.
#8 [00:26] <CapFan67> redplanet, If you created a backup, you can find them in the .minecraft/backups folder
#9 [00:26] <redplanet> Is there any way to restore the backup in 1.13?
#10 [00:27] <CapFan67> redplanet, Only if you made a backup before running the world with 1.14.
#11 [00:27] <redplanet> Yes I made the backup before trying out 1.14
#12 [00:27] <redplanet> I don't know how to restore the backup correctly though
#13 [00:28] <Ratkiewicz> It work! thank you so much!
#14 [00:28] <CapFan67> Ratkiewicz, Outstanding. Enjoy!
#15 [00:28] * Ratkiewicz [webchat@c-76-120-171-242.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#16 [00:33] * redplanet [webchat@c-67-174-184-86.hsd1.co.comcast.net] has joined #minecrafthelp
#17 [00:34] <redplanet> CapFan67 I tried following instructions, tutorials, and videos on restoring a backup, but may have just made several copies.
#18 [01:01] * si021107 [webchat@222.235.23.145] has joined #minecrafthelp
#19 [01:02] <si021107> I bought a game, but I keep seeing a trial version, and I can't even play the game.
#20 [01:03] <si021107> I bought a game, but I keep seeing a trial version, and I can't even play the game.
#21 [01:03] <si021107> give solution for me
#22 [01:21] * Titikaka [webchat@bbpp-p-144-134-69-38.prem.tmns.net.au] has joined #minecrafthelp
#23 [01:22] <Titikaka> Hey, so I no longer have access to my original email address where i believe my transaction ID was (bought the game 2011 i think??) I'm having trouble migrating accounts because of it but the FAQs said I may be able to have some other form of authentication.
#24 [01:30] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#25 [01:31] * Jarvis [webchat@27.17.254.125.static.comindico.com.au] has joined #minecrafthelp
#26 [01:32] <Jarvis> Hello, im just having trouble uploading my world to realms on bedrock Switch Edition. I have tried multiple times to replace it however on the export in process stage it says the file is 0.0mb.
#27 [01:32] * redplanet [webchat@c-67-174-184-86.hsd1.co.comcast.net] has joined #minecrafthelp
#28 [01:34] <Titikaka> Hey, so I no longer have access to my original email address where i believe my transaction ID was (bought the game 2011 i think??) I'm having trouble migrating accounts because of it but the FAQs said I may be able to have some other form of authentication.
#29 [01:35] * mad [webchat@cpe-172-115-2-197.socal.res.rr.com] has joined #minecrafthelp
#30 [01:36] * mad [webchat@cpe-172-115-2-197.socal.res.rr.com] has quit. (Client Quit)
#31 [01:40] <redplanet> Could someone please advise me where I can get help restoring my world from a backup
#32 [01:46] * Jarvis [webchat@27.17.254.125.static.comindico.com.au] has quit. (Quit: webchat.esper.net)
#33 [01:48] * Toya924 [webchat@mobile-107-77-169-7.mobile.att.net] has joined #minecrafthelp
#34 [01:49] <Toya924> my Minecraft is unable to download the new update and I'm unable to play due to this problem
#35 [01:51] <Toya924> #minecrafthelp my Minecraft says unable to download recent update, do I redownload the whole game?
#36 [02:35] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#37 [02:53] * Nathan [webchat@cpc81255-enfi21-2-0-cust448.20-2.cable.virginm.net] has joined #minecrafthelp
#38 [02:54] <Nathan> Everytime i load into MC, on the mojang loading screen my game freezes then crashes
#39 [02:54] <Nathan> and i've reinstalled MC twice now
#40 [02:54] <Greymagic27> Nathan, Hey. That issue is most likely caused by malware. Follow the steps that Absol will send below for a simple malware scan:
#41 [02:54] <Greymagic27> ??> Nathan av/adwcleaner
#42 [02:54] <Absol> Nathan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#43 [02:54] <Absol> Nathan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#44 [02:56] <Nathan> will i get a virus from it
#45 [02:56] <Greymagic27> Nathan, Nope. ADWCleaner is perfectly safe and is now owned by malwarebytes
#46 [02:58] <Nathan> it says i have 32 threats detected
#47 [02:59] <Nathan> http://prntscr.com/nw7s5n
#48 [03:00] <Greymagic27> Nathan, click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#49 [03:00] <Nathan> do i do all of them?
#50 [03:00] <Nathan> what if it messes with my computer
#51 [03:01] <Greymagic27> Nathan, Yes please. It won't mess with your PC, it's removing all the malware on your PC
#52 [03:01] <Nathan> Ok
#53 [03:01] <Nathan> thanks
#54 [03:01] <Greymagic27> From that screenshot I could see two pieces of malware known to cause your issue with minecraft
#55 [03:10] * goob [webchat@62.232.74.10] has joined #minecrafthelp
#56 [03:10] <goob> hello
#57 [03:10] <Greymagic27> goob, Hey. How can we help?
#58 [03:11] <redplanet> Could someone please advise me where I can get help restoring my world from a backup
#59 [03:11] <goob> Somebody migrated my old minecraft account onto a new E-mail which isnt my own
#60 [03:11] <goob> how can i redeem my old account if possible?
#61 [03:12] <goob> also hello
#62 [03:12] <Greymagic27> goob, Have you emailed monjang?
#63 [03:12] <Greymagic27> mojang*
#64 [03:12] <goob> I have not, that would be a good start wouldnt it.
#65 [03:12] <Greymagic27> redplanet, Hey. As I've not played with the new backup feature I don't know much about it. Would you be ok waiting for another volunteer to come online who knows a bit more about the feature?
#66 [03:13] <Greymagic27> goob, It would be a good place to start. Do you need their contact information?
#67 [03:13] <goob> Yes please
#68 [03:13] <Greymagic27> ??> goob account/send-email
#69 [03:13] <Absol> goob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#70 [03:13] <Absol> goob: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#71 [03:13] <goob> Thank you
#72 [03:14] <goob> I appreciate it
#73 [03:14] <Greymagic27> goob, No problem! Good luck with getting your account back :D
#74 [03:14] <goob> Have a nice day Greymagic27
#75 [03:16] * Zikkoh [webchat@d154-5-128-157.bchsia.telus.net] has joined #minecrafthelp
#76 [03:18] <Zikkoh> Hey! I recently bought a minecraft account with the 2016 cape. My friend gave me transaction ID and everything, I want to change the email but mojang has not yet responded. is he trying to scam me? I already changed the email, password and security questions. Could he still get the account back?
#77 [03:18] <Greymagic27> Zikkoh, Mojang is on a backlog right now. Did he give you the account?
#78 [03:18] <Zikkoh> i bought this account for a a 'friend' and wanted to create a new email for them so they arent skeptical aboout it
#79 [03:18] <Zikkoh> yes he did
#80 [03:19] <Zikkoh> is there any possible way to change transaction ID? or will there always be that lingering possibility he could regain access at any time?
#81 [03:19] <Greymagic27> Zikkoh, Giving accounts away, even to friends, goes against the EULA. In mojangs eyes the account will still belong to your friend.
#82 [03:20] <Zikkoh> really, I understand, so no possible way to change the transaction ID or anything?
#83 [03:20] <Zikkoh> and is this banable or will they just not help me if i get scammed?
#84 [03:20] <Greymagic27> Zikkoh, You can't change the transaction-ID. It's your proof of purchase
#85 [03:20] <Zikkoh> Yes i understand just curious. Thank you.
#86 [03:21] <Greymagic27> Zikkoh, I'm honestly not sure what they'll do when they reply. They may help you or they may even suspend the account
#87 [03:21] <Zikkoh> I just said i want to switch the email
#88 [03:21] <Zikkoh> that wouldnt result in suspension will it?
#89 [03:22] <Greymagic27> Zikkoh, I can't answer that - I don't know what they do with accounts given to other people
#90 [03:23] <Zikkoh> they dont have the information i have done so, so no worries or traceable outcomes, is that correct?
#91 [03:23] <Zikkoh> they only know i am requesting an email swap
#92 [03:24] <Greymagic27> Zikkoh, Again, I can't answer that as I don't work at mojang
#93 [03:24] <Zikkoh> okay, thank you for your time
#94 [03:24] <Greymagic27> Zikkoh, No problem. Good luck
#95 [03:30] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#96 [03:32] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#97 [03:41] * Evan [webchat@71-37-231-209.rstr.qwest.net] has joined #minecrafthelp
#98 [03:42] <Evan> Hello, I am having issues loading my minecraft. The launcher will load up and I can hit start game but after the loading hits around 90-95% it freezes or crashes. I have done all the troubleshooting possible including uninstalling and reinstalling Java and Minecraft. I have restarted my pc multiple times but I keep getting the same issue.
#99 [03:42] <Greymagic27> ??> Evan av/adwcleaner
#100 [03:42] <Absol> Evan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#101 [03:42] <Absol> Evan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#102 [03:43] <Evan> Ok
#103 [03:44] <Evan> I need to restart PC, will be back very soon.
#104 [03:44] * Evan [webchat@71-37-231-209.rstr.qwest.net] has quit. (Client Quit)
#105 [03:46] * Evan [webchat@71-37-231-209.rstr.qwest.net] has joined #minecrafthelp
#106 [03:46] <Evan> I am back
#107 [03:47] <Evan> Let me try launching Minecraft again
#108 [03:47] <Evan> That fixed it thank you so much
#109 [03:48] <Greymagic27> Evan, No problem! Enjoy playing :D
#110 [03:48] <Evan> :D
#111 [03:49] * japan [webchat@113x41x247x113.ap113.ftth.ucom.ne.jp] has joined #minecrafthelp
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#113 [04:22] * Hypixel [webchat@78-23-87-64.access.telenet.be] has joined #minecrafthelp
#114 [04:22] <Hypixel> hey
#115 [04:22] <Hypixel> Any helpers online?
#116 [04:31] * si021107 [webchat@222.235.23.145] has quit. (Quit: webchat.esper.net)
#117 [04:40] <Hypixel> Hellooo?
#118 [04:42] * Tombo [webchat@cpc1-newc18-2-0-cust114.16-2.cable.virginm.net] has joined #minecrafthelp
#119 [04:46] * Killino [webchat@179.254.235.10] has joined #minecrafthelp
#120 [04:46] <Killino> hey!
#121 [04:47] <Killino> i'm having issues when i try to download minecraft for the first time in this pc
#122 [04:48] <Killino> i can't download death1.ogg
#123 [04:58] <Hypixel> No helpers online
#124 [04:58] * Hypixel [webchat@78-23-87-64.access.telenet.be] has quit. (Quit: webchat.esper.net)
#125 [05:08] * okidoki [webchat@ppp-94-68-40-12.home.otenet.gr] has joined #minecrafthelp
#126 [05:08] <okidoki> hello
#127 [05:08] <okidoki> anyone around?
#128 [05:15] * Lord_of_Life_ [~Lord@77.28.170.249] has joined #minecrafthelp
#129 [05:17] * Lord_of_Life [~Lord@77.28.174.77] has quit. (Ping timeout: 189 seconds)
#130 [05:27] * EggMcMuffins [webchat@cpc89244-aztw30-2-0-cust1852.18-1.cable.virginm.net] has joined #minecrafthelp
#131 [05:27] <EggMcMuffins> Hello anyone here to help?
#132 [05:28] * Nathan [webchat@cpc81255-enfi21-2-0-cust448.20-2.cable.virginm.net] has joined #minecrafthelp
#133 [05:28] * Nathan [webchat@cpc81255-enfi21-2-0-cust448.20-2.cable.virginm.net] has quit. (Client Quit)
#134 [05:36] * Evan [webchat@71-37-231-209.rstr.qwest.net] has quit. (Quit: webchat.esper.net)
#135 [05:36] * Evan [webchat@71-37-231-209.rstr.qwest.net] has quit. (Quit: webchat.esper.net)
#136 [05:37] * EggMcMuffins [webchat@cpc89244-aztw30-2-0-cust1852.18-1.cable.virginm.net] has left #minecrafthelp
#137 [05:40] * Callum [webchat@82.152.241.49] has joined #minecrafthelp
#138 [05:41] <Callum> I have purchased minecraft for windows 10 however my account will only let me play as demo
#139 [05:45] <Tombo> that's an account issue
#140 [05:45] <Tombo> http://is.gd/mc_acct
#141 [06:06] * Batesyyy [webchat@2.26.31.102] has joined #minecrafthelp
#142 [06:06] <Batesyyy> hello
#143 [06:07] * Codiing [webchat@70-125-7-25.res.bhn.net] has joined #minecrafthelp
#144 [06:07] <Batesyyy> uhm, my mojang account tells me i dont own the game, when i literally bought it and im playing it right now, what do i do?
#145 [06:07] <Batesyyy> i cant change my name or get modpacks
#146 [06:08] <Codiing> when i try to login to minecraft it gives me a error code
#147 [06:09] <Codiing> I dont know what to do
#148 [06:09] * Codiing [webchat@70-125-7-25.res.bhn.net] has quit. (Client Quit)
#149 [06:13] * Codiing [webchat@70-125-7-25.res.bhn.net] has joined #minecrafthelp
#150 [06:13] <Codiing> I keep getting a error when i try to start minecraft
#151 [06:14] <Codiing> What can i do
#152 [06:16] * Codiing [webchat@70-125-7-25.res.bhn.net] has quit. (Client Quit)
#153 [06:27] * SteamPunkCoco [webchat@027be68a.bb.sky.com] has joined #minecrafthelp
#154 [06:28] <SteamPunkCoco> Hello I cant connect to any Minecraft severs and i dont what to do help
#155 [06:29] * SteamPunkCoco [webchat@027be68a.bb.sky.com] has quit. (Client Quit)
#156 [06:30] * SteamPunkCoco [webchat@027be68a.bb.sky.com] has joined #minecrafthelp
#157 [06:31] <SteamPunkCoco> I got logged out, my question is why cant i connect to any severs?
#158 [06:33] * SteamPunkCoco [webchat@027be68a.bb.sky.com] has quit. (Client Quit)
#159 [06:45] * Billysilly1092 [webchat@host-2-99-197-69.as13285.net] has joined #minecrafthelp
#160 [06:46] <Billysilly1092> Java keeps quitting unexpectedly when I go above 1.12.2 +
#161 [06:46] * Billysilly1092 [webchat@host-2-99-197-69.as13285.net] has quit. (Client Quit)
#162 [06:49] * Isaac [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#163 [06:49] <Isaac> Hello?
#164 [06:49] * Roman [webchat@cpc128056-papw8-2-0-cust233.know.cable.virginm.net] has joined #minecrafthelp
#165 [06:49] <Isaac> I bought the wrong minecraft version
#166 [06:50] <Roman> I’m trying to reset my security questions but I’m not receiving the email
#167 [06:50] <Isaac> I bought the windows 10 version and was meant to buy the java edition
#168 [06:51] <Roman> Can’t you get a refund?
#169 [06:51] * Isaac2 [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#170 [06:51] <Isaac2> Hello
#171 [06:51] * Isaac2 [webchat@default-rdns.vocus.co.nz] has quit. (Client Quit)
#172 [06:51] * Roman [webchat@cpc128056-papw8-2-0-cust233.know.cable.virginm.net] has quit. (Client Quit)
#173 [06:52] * gabriel_rassi [webchat@191-054-211-58.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#174 [06:54] <gabriel_rassi> n sei meu e-mail para entrar no jogo, como faço para entrar usando apenas o Username e a senha?
#175 [06:56] * Roman [webchat@cpc128056-papw8-2-0-cust233.know.cable.virginm.net] has joined #minecrafthelp
#176 [06:58] * SteamPunkCoco [webchat@027be68a.bb.sky.com] has joined #minecrafthelp
#177 [06:58] <SteamPunkCoco> I cant connect to any severs
#178 [07:00] * Roman [webchat@cpc128056-papw8-2-0-cust233.know.cable.virginm.net] has quit. (Client Quit)
#179 [07:03] * Da_nek [webchat@189.static.enf.pl] has joined #minecrafthelp
#180 [07:03] * SteamPunkCoco [webchat@027be68a.bb.sky.com] has quit. (Quit: webchat.esper.net)
#181 [07:03] <Da_nek> Hello
#182 [07:04] <Da_nek> I'm problem.
#183 [07:10] * Da_nek [webchat@189.static.enf.pl] has quit. (Quit: webchat.esper.net)
#184 [07:23] * comet [webchat@118-168-124-187.dynamic-ip.hinet.net] has joined #minecrafthelp
#185 [07:25] <comet> My minecraft always Lack of updated graphics driver
#186 [07:41] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#187 [07:42] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#188 [07:44] * chopz [webchat@138.75.11.234] has joined #minecrafthelp
#189 [07:46] <chopz> Hi when i try to join a minecraft modded server, it starts working but after that it will crash with a message says Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#190 [07:46] * rylmo84 [webchat@76-215-numeri.cz] has joined #minecrafthelp
#191 [07:46] <rylmo84> how to fix java.lang.nullpointerexception group
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#193 [07:51] * ip-curious [webchat@37.228.249.128] has joined #minecrafthelp
#194 [07:52] <ip-curious> Hello everyone! I have recently moved house and now am experiencing ipv6 for the first time. I've set up portforwarding equivalent to what I'd do with ipv4, found that ipchicken gives me an ipv4 address but my friends on ipv4 cannot ping it. I'm out of my depth and keen to learn! Please feel free to link me to things to read, I vaguely understood i
#195 [07:52] <ip-curious> pv6 until I started trying to use it!!!
#196 [07:53] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has joined #minecrafthelp
#197 [07:54] <ip-curious> I've done basic googling and it seems mixed as to whether you can use the ipv6 address to connect, whether ipv4/6 are at all compatible, etc.
#198 [08:00] <ip-curious> Holy ---- I might be an idiot
#199 [08:00] <ip-curious> ipv6 is per device!? (If I shouldn't liveblog my solutionising here please tell me)
#200 [08:08] * Tombo [webchat@cpc1-newc18-2-0-cust114.16-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#201 [08:12] <urielsalis> hi ip-curious
#202 [08:13] <urielsalis> ip-curious, give me one sec while I read everything
#203 [08:13] <ip-curious> Much appreciated already. I have much to learn on Networking but I consider myself an "okay" Desktop Engineer :P
#204 [08:14] <urielsalis> ip-curious, if your friends dont have a ipv6 connection(not all ISP have updated their hardware to support it), then they wont be able to connect your your IPv6 IP
#205 [08:14] <urielsalis> ip-curious, your ISP might give a single IPv4 for multiple people to access sites that dont support IPv6, so thats why you cant just give that one to your friends
#206 [08:14] <urielsalis> ip-curious, if you call your ISP they might give you a ipv4 just for you, some charge for this
#207 [08:15] <ip-curious> Would that explain not being able to ping the ipv4?
#208 [08:15] <urielsalis> ip-curious, yep, your ISP can confirm
#209 [08:15] <ip-curious> Hm, intriguing, thank you!
#210 [08:16] <ip-curious> To help with my understanding..
#211 [08:16] <ip-curious> If they *were* all ipv6 users
#212 [08:16] <ip-curious> Would port forwarding still be required, or because the ip is unique to my device would that now be unnecessary?
#213 [08:17] <urielsalis> ip-curious, your router would still need to allow the connection through, might be a firewall setting instead of port forwarding
#214 [08:17] <urielsalis> ip-curious, depends on how your ISP sets things, you might get a single public IPv6
#215 [08:18] <ip-curious> It looks like I do, reading through my router logs. But, as we're wondering into hypotheticals it's probably not worth investigating right now
#216 [08:18] <ip-curious> Thank you, this has been interesting and helpful
#217 [08:32] <redplanet> Could someone please advise me where I can get help restoring my world from a backup
#218 [08:34] * rylmo84 [webchat@76-215-numeri.cz] has quit. (Quit: webchat.esper.net)
#219 [08:37] * DAVE [webchat@159-205-117-51.adsl.inetia.pl] has joined #minecrafthelp
#220 [08:37] * DAVE is now known as Guest18924
#221 [08:38] * Axel [webchat@95.90.215.92] has joined #minecrafthelp
#222 [08:38] <Axel> Hey guys
#223 [08:38] * Isaac [webchat@default-rdns.vocus.co.nz] has quit. (Quit: webchat.esper.net)
#224 [08:38] <Axel> Can i contact the Mojang staff here?
#225 [08:39] * gabriel_rassi [webchat@191-054-211-58.xd-dynamic.algarnetsuper.com.br] has quit. (Quit: webchat.esper.net)
#226 [08:40] <Guest18924> Hey. As a kid I messed up and wrote my e-mail wrong. I forgot to put a dot into it. It wasn't important, till there wasn't e-mail verification in MC. Now there is e-mail verification and I can't download a game because that e-mail is not existing. Is there something I can do about it?
#227 [08:41] * ip-curious [webchat@37.228.249.128] has quit. (Quit: webchat.esper.net)
#228 [08:53] * Cherri [webchat@host81-135-23-191.range81-135.btcentralplus.com] has joined #minecrafthelp
#229 [08:54] <Cherri> Got an issue logging in
#230 [08:55] <Cherri> As my account got hacked
#231 [09:02] * henrik801 [webchat@81-234-21-112-no24.tbcn.telia.com] has joined #minecrafthelp
#232 [09:02] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#233 [09:02] <henrik801> worst support eu kill urself
#234 [09:02] <CapFan67> Cherri, If you're sure your account was hacked, you'll need to contact Mojang to recover your account. Do you need a link?
#235 [09:02] * henrik801 [webchat@81-234-21-112-no24.tbcn.telia.com] has quit. (Client Quit)
#236 [09:03] <CapFan67> Guest18924, you can download the client here: https://launcher.mojang.com/download/MinecraftInstaller.msi
#237 [09:04] <CapFan67> Guest18924, You can change/correct your email here: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#238 [09:04] <CapFan67> Guest18924, changing your email will require knowing your login credentials and your security challenge answers.
#239 [09:04] <CapFan67> Guest18924, If you don't know all those things, then you'll need to contact Mojang support.
#240 [09:16] <Guest18924> Thanks <3
#241 [09:16] <Cherri> I sent an email a couple of days ago
#242 [09:16] <Cherri> about my account
#243 [09:17] <Cherri> its been hacked because im logged into mojang.account and i can see they changed my password and my user 2 months ago
#244 [09:17] <CapFan67> Cherri, Ah. Then you will indeed need Mojang to help you sort it out. Sounds like you're on track. Just a matter of waiting for Mojang to answer.
#245 [09:18] <Cherri> alright thank you
#246 [09:21] * UnderMan [webchat@ip98-178-128-149.ok.ok.cox.net] has joined #minecrafthelp
#247 [09:24] <UnderMan> I have trouble with this error, it says "failed to download file. netty-1 .6.jar"
#248 [09:24] * UnderMan [webchat@ip98-178-128-149.ok.ok.cox.net] has quit. (Client Quit)
#249 [09:28] * Cherri [webchat@host81-135-23-191.range81-135.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#250 [09:38] * Guest18924 [webchat@159-205-117-51.adsl.inetia.pl] has quit. (Quit: webchat.esper.net)
#251 [09:43] * James [webchat@host86-158-172-47.range86-158.btcentralplus.com] has joined #minecrafthelp
#252 [09:44] <James> Just downloaded Minecraft for the first time on my Mac. Cannot run??
#253 [09:44] * James [webchat@host86-158-172-47.range86-158.btcentralplus.com] has quit. (Client Quit)
#254 [09:45] * Jonah [webchat@97e40264.skybroadband.com] has joined #minecrafthelp
#255 [09:46] <Jonah> Trying to start up Minecraft using latest release, get to white Mojang loading screen but red bar wont move beyond 75-80%
#256 [09:46] * ZeChickenMan [webchat@44.178.140.77.rev.sfr.net] has joined #minecrafthelp
#257 [09:47] <ZeChickenMan> Hello, when I run my game in 1.8 it does not start at all
#258 [09:55] * redplanet [webchat@c-67-174-184-86.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#259 [10:15] * Jonah [webchat@97e40264.skybroadband.com] has quit. (Quit: webchat.esper.net)
#260 [10:24] * Cheedos [webchat@207-119-1-43.dyn.centurytel.net] has joined #minecrafthelp
#261 [10:25] <Cheedos> I paid for the realms subscription on my xbox one but when I try to create a world it says something went wrong and it could not create it.
#262 [10:25] * J4 [webchat@cpe-104-228-226-125.maine.res.rr.com] has joined #minecrafthelp
#263 [10:26] <J4> minecraft wont launch please help
#264 [10:28] * Paradoxify [webchat@pool-74-110-135-206.rcmdva.fios.verizon.net] has joined #minecrafthelp
#265 [10:29] <Paradoxify> ok so i have a few questions, i was wondering how to delete my minecraft account
#266 [10:29] * ZeChickenMan [webchat@44.178.140.77.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#267 [10:32] * Paradoxify [webchat@pool-74-110-135-206.rcmdva.fios.verizon.net] has quit. (Client Quit)
#268 [10:36] * DarkMiner54 [webchat@027be68a.bb.sky.com] has joined #minecrafthelp
#269 [10:36] * affkiller [webchat@200-52-28-10.dynamic.ultrawave.com.br] has joined #minecrafthelp
#270 [10:37] * affkiller [webchat@200-52-28-10.dynamic.ultrawave.com.br] has quit. (Client Quit)
#271 [10:37] <DarkMiner54> I cant join severs! io.netty thing. I have even reset my pc!
#272 [10:40] * kingdum134 [webchat@14.39.85.101] has joined #minecrafthelp
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#274 [10:43] * XxPhoenixHD [webchat@p2E58777F.dip0.t-ipconnect.de] has joined #minecrafthelp
#275 [10:45] <XxPhoenixHD> my mc can start
#276 [10:45] * XxPhoenixHD [webchat@p2E58777F.dip0.t-ipconnect.de] has quit. (Client Quit)
#277 [10:51] * louis [webchat@cpc119840-nrwh12-2-0-cust115.4-4.cable.virginm.net] has joined #minecrafthelp
#278 [10:52] <louis> my game freezes on mojang screen
#279 [10:53] <louis> help
#280 [10:55] * Phil [webchat@ip5659f0dc.speed.planet.nl] has joined #minecrafthelp
#281 [10:55] <Phil> Hello
#282 [10:56] <louis> hi
#283 [11:00] <Phil> So my dad made an account for me somewhere in 2012 or before i don't really remember. At the time i was really young so i didn't know anything about my account. A little while back i wanted to start playing minecraft again but it seemed that i had forgotten my password (wich i've always had since the beginning so i tought i knew it, but it didn't w
#284 [11:00] <Phil> ork). I went to my dad and he clicked on forgot password and used the email which my account was made with. But apparantly he made another account with that same email so now when we use that email to try and change my old password it shows a new password for the new account and not my old account.
#285 [11:00] <Phil> Any idea what to do? We still have the transaction ID and i think my account is still alive somewhere
#286 [11:01] * NathanShow [webchat@216-253-191-168.cliente.brasilnet.net.br] has joined #minecrafthelp
#287 [11:01] * David [webchat@172-222-151-243.dhcp.chtrptr.net] has joined #minecrafthelp
#288 [11:01] * louis [webchat@cpc119840-nrwh12-2-0-cust115.4-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#289 [11:02] <David> Hello?
#290 [11:02] <David> I need help.
#291 [11:02] <NathanShow> Oi
#292 [11:02] <David> Oh hey
#293 [11:02] <NathanShow> Oi
#294 [11:02] <David> Are you a voulenteer
#295 [11:02] <NathanShow> sim
#296 [11:02] <David> ?
#297 [11:02] <NathanShow> BR?
#298 [11:03] <NathanShow> I´m Brasiliam
#299 [11:03] <David> Okay can you help me?
#300 [11:03] <NathanShow> I´m no speak English
#301 [11:03] <NathanShow> Wait google tradutor
#302 [11:04] <NathanShow> Depending on what
#303 [11:04] <NathanShow> speak
#304 [11:04] <David> Me puedes ayudar
#305 [11:04] <NathanShow> Speak English
#306 [11:04] <NathanShow> Please
#307 [11:05] <NathanShow> sí manito
#308 [11:05] <David> I thought you spoke Spanish.
#309 [11:05] <NathanShow> No
#310 [11:05] <David> Okcay can you help
#311 [11:05] <NathanShow> Depending on what
#312 [11:05] * Cabal [webchat@dyndsl-031-150-152-186.ewe-ip-backbone.de] has joined #minecrafthelp
#313 [11:06] <David> I bought the full version of Minecraft but it is not letting me play the full version
#314 [11:07] <NathanShow> Wait 1 to 3 days, if you do not complain with Mojang
#315 [11:07] <Cabal> Hey, my minecraft is crashing when i start it up or when i load a world. I have reinstalled minecraft, java and also updated my graphics card driver. please help :/
#316 [11:07] * Spooky [webchat@gagnv-a0148.starfsm.hi.is] has joined #minecrafthelp
#317 [11:07] <NathanShow> Mine was like this too
#318 [11:08] * Sk1Fly [webchat@okvlon3010w-lp130-07-174-89-131-214.dsl.bell.ca] has joined #minecrafthelp
#319 [11:08] <David> Nathan I need actual help instead of waiting
#320 [11:08] * Spooky [webchat@gagnv-a0148.starfsm.hi.is] has quit. (Client Quit)
#321 [11:09] <Sk1Fly> Ok so i cant join a server that i want to join because when i join the message io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information shopws up but the server was working for me yesterday
#322 [11:09] <Sk1Fly> And i cant find a fix for it
#323 [11:09] <NathanShow> Open Minecraft go to Edit profile in JVM arguments
#324 [11:09] <NathanShow> CABAL
#325 [11:10] <NathanShow> Sk1Fly
#326 [11:11] <Sk1Fly> ?
#327 [11:11] <NathanShow> is a server of friends or a giant server
#328 [11:11] <Sk1Fly> a friends
#329 [11:12] <NathanShow> Ask them to close the server and open it again,
#330 [11:12] * David [webchat@172-222-151-243.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#331 [11:12] <Sk1Fly> K il try that thanks
#332 [11:12] <NathanShow> If it does not work, shut down your router or reboot your internet
#333 [11:13] <NathanShow> It worked?
#334 [11:16] * DarkMiner54 [webchat@027be68a.bb.sky.com] has quit. (Quit: webchat.esper.net)
#335 [11:16] <Cabal> Helllo?
#336 [11:16] <NathanShow> Hello
#337 [11:16] <Cabal> Hey, my minecraft is crashing when i start it up or when i load a world. I have reinstalled minecraft, java and also updated my graphics card driver. please help :/
#338 [11:16] <NathanShow> Open Minecraft go to Edit profile in JVM arguments
#339 [11:17] <Cabal> ok
#340 [11:17] <Phil> Hi
#341 [11:17] <NathanShow> But, do you know how much RAM you have?
#342 [11:17] <Cabal> yes
#343 [11:17] <NathanShow> Phil hi
#344 [11:18] <Phil> So my dad made an account for me somewhere in 2012 or before i don't really remember. At the time i was really young so i didn't know anything about my account. A little while back i wanted to start playing minecraft again but it seemed that i had forgotten my password (wich i've always had since the beginning so i tought i knew it, but it didn't w
#345 [11:18] <Phil> ork). I went to my dad and he clicked on forgot password and used the email which my account was made with. But apparantly he made another account with that same email so now when we use that email to try and change my old password it shows a new password for the new account and not my old account.
#346 [11:18] <NathanShow> How much RAM do you have?
#347 [11:18] <Cabal> 16G
#348 [11:18] <Phil> idk what to do now
#349 [11:18] <Cabal> *GB
#350 [11:19] <NathanShow> In the JVM Argument Is something with 1GB not present?
#351 [11:20] <Cabal> -Xmx4G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M
#352 [11:21] <NathanShow> Ok tente excluir uma conta
#353 [11:21] <NathanShow> Phil
#354 [11:21] * user4 [webchat@184-088-147-199.biz.spectrum.com] has joined #minecrafthelp
#355 [11:21] <Cabal> ?
#356 [11:21] <NathanShow> -Xmx1G
#357 [11:21] <Cabal> so i have to edit it?
#358 [11:21] <user4> i cant login to my account and ive done everything but still it wont work
#359 [11:21] <NathanShow> Change the -Xmx4G to -Xmx1G
#360 [11:21] <Cabal> ok
#361 [11:22] <NathanShow> yes
#362 [11:22] <Cabal> now start?
#363 [11:22] <NathanShow> yes
#364 [11:23] <Cabal> Still not working javatm se binary isn`t reacting
#365 [11:23] <Cabal> that`s what it says
#366 [11:23] <NathanShow> User4 Do you know your password?
#367 [11:24] <user4> yes
#368 [11:24] <NathanShow> Cabal Wait
#369 [11:24] <Cabal> ok
#370 [11:24] <Cabal> Process crashed with exit code -805306369
#371 [11:25] <NathanShow> -Xmx1G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=16M
#372 [11:25] <Phil> Nathan?
#373 [11:25] <NathanShow> Edit everything for this
#374 [11:25] <NathanShow> Cabal
#375 [11:26] <NathanShow> Hi Phil
#376 [11:26] <Cabal> ok
#377 [11:26] <Phil> So my dad made an account for me somewhere in 2012 or before i don't really remember. At the time i was really young so i didn't know anything about my account. A little while back i wanted to start playing minecraft again but it seemed that i had forgotten my password (wich i've always had since the beginning so i tought i knew it, but it didn't w
#378 [11:26] <Phil> ork). I went to my dad and he clicked on forgot password and used the email which my account was made with. But apparantly he made another account with that same email so now when we use that email to try and change my old password it shows a new password for the new account and not my old account.
#379 [11:26] <NathanShow> Try to delete one of the accounts if possible
#380 [11:26] * Induratize [webchat@80.214.218.92] has joined #minecrafthelp
#381 [11:27] <Induratize> Hi there I bought the realm yesterday and since then it’s showing me this error saying can’t make realm
#382 [11:27] <NathanShow> What error?
#383 [11:27] <NathanShow> 404?
#384 [11:28] <Phil> But Nathan the account costs money right?
#385 [11:28] <NathanShow> Cabal it worked?
#386 [11:28] * Tom [webchat@c-73-243-47-41.hsd1.co.comcast.net] has joined #minecrafthelp
#387 [11:28] <Cabal> still nothing just says java isnt reacting Process crashed with exit code -805306369
#388 [11:28] * Induratize [webchat@80.214.218.92] has quit. (Client Quit)
#389 [11:29] <NathanShow> Cabal
#390 [11:29] <NathanShow> Ok, try changing the nick of this account or move it to another email because I did it about 3 years ago
#391 [11:29] <Cabal> ?
#392 [11:29] <Tom> i purchased minecraft java a number of years ago. i am trying to log in and redownload on this new computer. I have my transaction id and everything but cannot get logged in keeps saying invalid password. I have done the reset password email and have not gotten anything in 5 days
#393 [11:30] <NathanShow> Cabal wait
#394 [11:30] <Cabal> ok
#395 [11:31] * Induratize [webchat@80.214.218.92] has joined #minecrafthelp
#396 [11:31] <NathanShow> What is your Java
#397 [11:31] <NathanShow> CABAL
#398 [11:32] <Cabal> the newest from their website
#399 [11:32] <NathanShow> is the most up to date?
#400 [11:32] <Induratize> Your purchase succeeded, but we couldn’t create your realm right now. We will create your realm as soon as possible. Check back later on this device
#401 [11:32] <Induratize> I’m getting this it’s been over 24 hours
#402 [11:32] * VADemon_ [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#403 [11:32] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Read error: Connection reset by peer)
#404 [11:32] <Cabal> ?
#405 [11:33] <Induratize> Hello?
#406 [11:33] * Induratize [webchat@80.214.218.92] has quit. (Client Quit)
#407 [11:33] <Cabal> Version 8 Update 211
#408 [11:34] <Cabal> and i updated my graphics card driver and i reinstalled minecraft today for the third time
#409 [11:34] <Cabal> like java version 8 update 211
#410 [11:34] <NathanShow> CABAL Go to Control Panel, you will have programs there underneath, uninstall programs, then search for JAVA and see if it only has the most updated
#411 [11:34] <NathanShow> CABAL Go to Control Panel, you will have programs there underneath, uninstall programs, then search for JAVA and see if it only has the most updated
#412 [11:35] * user4 [webchat@184-088-147-199.biz.spectrum.com] has left #minecrafthelp
#413 [11:35] <Cabal> yes only Java 8 update 211
#414 [11:37] <Cabal> ..,
#415 [11:38] <NathanShow> Uninstall it and try to install a JAVA 7 and then upgrade it to the new but before you open minecraft upgrade to see if it opens if it does not open update the JAVA
#416 [11:39] * A1ckettor [webchat@37-219-199-25.nat.bb.dnainternet.fi] has joined #minecrafthelp
#417 [11:39] <A1ckettor> How i can change my email
#418 [11:39] <A1ckettor> i have issue with that i removed my email and i dont know what i need to do
#419 [11:40] <NathanShow> Open mojang's website
#420 [11:40] <Tom> hello? can any one help with my question?
#421 [11:40] <Cabal> where can i download java 7 on the java website they dont have it
#422 [11:40] <Cabal> whoops nevermind
#423 [11:40] <NathanShow> Youtube or REDDIT ,Cabal
#424 [11:40] <NathanShow> Hi tom
#425 [11:40] <NathanShow> speak
#426 [11:41] <NathanShow> A1ckettor,Open mojang's website
#427 [11:41] <Tom> i purchased minecraft java a number of years ago. i am trying to log in and redownload on this new computer. I have my transaction id and everything but cannot get logged in keeps saying invalid password. I have done the reset password email and have not gotten anything in 5 days
#428 [11:42] <Cabal> runtime envrionment or develomment kit?
#429 [11:42] <Cabal> *development kit
#430 [11:42] * adel [webchat@host-156.204.221.91-static.tedata.net] has joined #minecrafthelp
#431 [11:42] <adel> helloe
#432 [11:42] <Cabal> NathanShow
#433 [11:42] <adel> hello
#434 [11:43] <adel> can you help me
#435 [11:43] <NathanShow> Cabal speak
#436 [11:43] <NathanShow> Speak adel
#437 [11:43] <adel> okay
#438 [11:43] <NathanShow> Tom
#439 [11:43] <NathanShow> I do not know how to help you,sorry
#440 [11:43] <adel> i cannot login to my account
#441 [11:44] <Cabal> which one to download development kit or runtime environment
#442 [11:44] <NathanShow> Try changing your password adel
#443 [11:45] <NathanShow> Try one and then the other because I've seen one work and the other has not,Cabal
#444 [11:45] <Cabal> k
#445 [11:45] <adel> I am trying to change the email but I can not
#446 [11:45] <Tom> any ideas why i never get the password reset email1?
#447 [11:46] <NathanShow> Not the email but the minecraft account password,ADEL
#448 [11:47] <adel> I think I have been redeemed from Mojang
#449 [11:47] <NathanShow> Sure it's the right email, right? It can not have anything wrong (no capital letter or different) Tom
#450 [11:47] <NathanShow> Ok adel
#451 [11:48] <adel> When I ask for a password reset, I do not have any mail sent to Gmail
#452 [11:48] * Phil [webchat@ip5659f0dc.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#453 [11:49] * Cabal [webchat@dyndsl-031-150-152-186.ewe-ip-backbone.de] has quit. (Quit: webchat.esper.net)
#454 [11:49] * NathanShow [webchat@216-253-191-168.cliente.brasilnet.net.br] has quit. (Quit: webchat.esper.net)
#455 [11:49] * Terex_ [webchat@151.61.79.141] has joined #minecrafthelp
#456 [11:49] <adel> Yes I made sure that the email address is correct and the password is also correct
#457 [11:50] <Terex_> ciao devo parlare in inglese? hy i do speak in inglish?
#458 [11:50] * aimee [webchat@host86-176-52-236.range86-176.btcentralplus.com] has joined #minecrafthelp
#459 [11:50] <aimee> hello?
#460 [11:50] <adel> okay
#461 [11:50] <aimee> wait are u a robot
#462 [11:51] <adel> tom
#463 [11:51] <aimee> what?
#464 [11:51] <Tom> yeah. so i tried creating a new account and link my purchase id any idea how to do that? just dont want to repurchase
#465 [11:51] * VADemon_ [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Read error: Connection reset by peer)
#466 [11:51] * VADemon__ [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#467 [11:51] <Tom> yes adel
#468 [11:52] <aimee> i messed w some controls whilst i was ingame and my screen turned off and said "input signal out of range" or something
#469 [11:52] <aimee> and now i cant even open Minecraft without my screen turning off and coming up w that same message
#470 [11:52] <aimee> any ideas?
#471 [11:53] * aimee [webchat@host86-176-52-236.range86-176.btcentralplus.com] has quit. (Client Quit)
#472 [11:54] * aimee [webchat@host86-176-52-236.range86-176.btcentralplus.com] has joined #minecrafthelp
#473 [11:54] <Terex_> yesterday I started a free test of a minecraft realm but now when I try to enter me by mistake 500 of java type
#474 [11:54] <aimee> i messed w some controls whilst i was ingame and my screen turned off and said "input signal out of range" or something
#475 [11:54] <aimee> and now i cant even open Minecraft without my screen turning off and coming up w that same message. any ideas?
#476 [11:54] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has quit. (Ping timeout: 190 seconds)
#477 [11:55] <aimee> ayt then
#478 [11:56] <Terex_> he is gone?
#479 [11:56] * Terex_ [webchat@151.61.79.141] has quit. (Quit: webchat.esper.net)
#480 [11:57] * Terex_ [webchat@151.61.79.141] has joined #minecrafthelp
#481 [11:57] <Terex_> yesterday I started a free test of a minecraft realm but now when I try to enter me by mistake 500 of java type
#482 [11:58] <aimee> dude i don't even know at this rate
#483 [11:59] <aimee> i thought this was a live chat where we would be able to get help
#484 [11:59] * Terex_ [webchat@151.61.79.141] has quit. (Client Quit)
#485 [12:00] * Cabal [webchat@dyndsl-031-150-152-186.ewe-ip-backbone.de] has joined #minecrafthelp
#486 [12:00] <Cabal> man nothing is working
#487 [12:01] * Cabal [webchat@dyndsl-031-150-152-186.ewe-ip-backbone.de] has quit. (Client Quit)
#488 [12:02] <Tom> im just trying to redownload my purchase! anyone have any ideas?
#489 [12:02] * Fewys [webchat@ip98-187-59-103.ks.ks.cox.net] has joined #minecrafthelp
#490 [12:02] <Fewys> hi
#491 [12:02] * dova [webchat@95.218.140.78] has joined #minecrafthelp
#492 [12:03] * A1ckettor [webchat@37-219-199-25.nat.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#493 [12:03] <Fewys> It keeps saying that I cant download something
#494 [12:04] * VADemon__ [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Read error: Connection reset by peer)
#495 [12:04] <aimee> im dead
#496 [12:04] <aimee> nobodys helping
#497 [12:04] * VADemon__ [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#498 [12:04] <dova> Hello. I have question i actully forgot my password and at the same time i deleted my account in gmail so is there any way to restore it ?
#499 [12:06] * Fewys [webchat@ip98-187-59-103.ks.ks.cox.net] has quit. (Client Quit)
#500 [12:07] * DominatorDean [webchat@host86-162-193-129.range86-162.btcentralplus.com] has joined #minecrafthelp
#501 [12:07] <DominatorDean> hello
#502 [12:08] <dova> hi
#503 [12:08] <DominatorDean> i cant log into my minecraft account cos my password is not working
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#508 [12:09] <DominatorDean> i cant change it because i dont have access to the email account i set my minecraft up with
#509 [12:09] <DominatorDean> how can i change my password
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#514 [12:11] <Ssivlay> hello
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#516 [12:11] <Daniel2> As I load into minecraft it crashes and tells me that a unexpected issue has happened and the game crashed. How can i fix this?
#517 [12:11] <Ssivlay> mabye u use a mods ?
#518 [12:12] <Ssivlay> or its just crushes ?
#519 [12:12] <Daniel2> it just crashes
#520 [12:12] <Ssivlay> if u dont have mods
#521 [12:12] <Daniel2> nope i have no mods
#522 [12:12] <Ssivlay> look at your RAM
#523 [12:12] <Ssivlay> if it too small your minecraft make crash
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#526 [12:13] <Daniel2> no my RAM can easily run minecraft
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#529 [12:13] <Daniel2> i can send the extremly long crash report
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#538 [12:31] <Marty> Hello
#539 [12:32] <Marty> I'm having a little problem loading minecraft.
#540 [12:32] * Marty is now known as Guest18939
#541 [12:32] <Guest18939> The application is loading but the gam wont
#542 [12:33] <Guest18939> It would say something like
#543 [12:33] <Guest18939> Screech.org failed to load
#544 [12:33] <Guest18939> Or something
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#549 [12:39] <Mantoverde> Hi, so I bought a premium minecraft account back in 2016 with one email, which was changed in 2018 to a new one. I am now trying to log-in to my account (I haven't played for long time and changed my computer), but when I try to request a password reset, the email isn't delivered.
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#551 [12:40] <NexusEdge> Can Mojang support validate if a Minecon cape code has already been redeemed?
#552 [12:41] <NexusEdge> I bought a Minecon cape code and I don't know if it's working or fake, I don't get any notification on Minecraft.net that the code has been redeemed and I don't see it under the skins option
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#564 [12:52] <David> Hello
#565 [12:52] <David> Can someone please help.
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#569 [12:53] <David> Hello
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#571 [12:54] <David> Can someo.ne please help
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#576 [12:56] <David> Im having difficultys with getting thee full game
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#578 [12:58] <Hypixel> Any helpers online?
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#580 [13:00] <Hypixel> Heloo?
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#589 [13:08] <_lucas> my mine craft keeps crashing it will load up fine but when i click on the world i made today it will go to 100 then crash and im at aloss ive tried everything i could think of
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#591 [13:20] * DwBruh [webchat@toroon3642w-lp130-03-70-30-34-133.dsl.bell.ca] has joined #minecrafthelp
#592 [13:20] <DwBruh> How do i buy java ediion
#593 [13:20] <DwBruh> edition
#594 [13:20] <DwBruh> ?
#595 [13:21] <DwBruh> anybody there?
#596 [13:22] * Legitnations [webchat@mobile-107-77-235-187.mobile.att.net] has joined #minecrafthelp
#597 [13:22] <Legitnations> i Need help
#598 [13:22] <jjfm> go to minecraft.net and click buy minecraft (it's a big green button)
#599 [13:23] <Legitnations> My Minecraft Keeps Crashing
#600 [13:24] <DwBruh> that didnt work it didnt accept 3 cards that i tried for some reason
#601 [13:24] <DwBruh> can u help out?
#602 [13:25] <_lucas> im getting that too i start it up loads then go to load a world goes 100 percent and then crashes dont know how i can fix the problem
#603 [13:25] <Lurks> _lucas does that happen on all versions?
#604 [13:25] <_lucas> nope it worked fine the times i played before
#605 [13:25] <jjfm> DwBruh I can't really help you with that i'm sorry :/
#606 [13:26] <Lurks> DwBruh have you tried contacting your bank about international purchases?
#607 [13:26] <Lurks> Legitnations do you get a crash with "more detail" button or not responding?
#608 [13:27] <_lucas> i played a few times in 2018 and never crashed before i went today to start a new world but it has been crashing since ive started trying to get back into it i look at the crash report
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#610 [13:28] <Lurks> _lucas let's get a log and see what's going on, follow this guide:https://minecraftirc.net/support-articles/get-minecraft-log/
#611 [13:31] <_lucas> i did that and now what should i do ?
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#613 [13:31] <UnderGamesmzg> не удаеться войти в учетную запись
#614 [13:32] <Lurks> _lucas should have a link to paste here, so i can see it
#615 [13:32] <Lurks> UnderGamesmzg english only, sorry
#616 [13:33] * Legitnations6 [webchat@mobile-107-77-235-187.mobile.att.net] has joined #minecrafthelp
#617 [13:33] <Legitnations6> I Need help
#618 [13:34] <Lurks> Legitnations6 what's the issue?
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#620 [13:37] <_lucas> i was able to get to but im not sure how i can get it in link form but i did copy all of what was shown on it
#621 [13:38] <_lucas> The game crashed whilst mouseclicked event handler
#622 [13:38] <_lucas> Error: java.lang.IllegalStateException: failed to create a child event loop this is what i get when it crashes when i look at show details
#623 [13:39] <Lurks> _lucas here's the fix https://bugs.mojang.com/browse/MC-34749
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#627 [13:53] <Kayzz> what should i do if the launcher says "The game crashed whilst initializing game"?
#628 [13:53] <Kayzz> what should i do if the launcher says "The game crashed whilst initializing game"?
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#630 [13:57] * michaeldkarp [webchat@75-4-48-123.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#631 [13:57] <michaeldkarp> hello
#632 [13:58] * czaroszparo123 [webchat@cpe-1859917213.net.ls.com.pl] has joined #minecrafthelp
#633 [14:01] <michaeldkarp> hello
#634 [14:03] * czaroszparo1235 [webchat@cpe-1859917213.net.ls.com.pl] has joined #minecrafthelp
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#636 [14:04] <czaroszparo1235> the downloaded file can not be saved. break3.ogg
#637 [14:04] <Ekko> I think the slime chunks might be broken in 1,9
#638 [14:05] <Ekko> does anyone know how to get spawns to slime on a slime chunk
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#642 [14:06] <Lurks> czaroszparo1235 If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#643 [14:06] <michaeldkarp> I need help accessing my old account. I do have my transaction ID
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#646 [14:10] <Lurks> michaeldkarp did you forgot the password/email or the whole lot?
#647 [14:11] * sam [webchat@S010664777da2fbf3.ok.shawcable.net] has joined #minecrafthelp
#648 [14:12] <sam> I just got a new computer and am trying to sign into my mojang account with it. I can't remember my email or password associated with it, but I know my username and the password that I used before I made it a mojang account. Is there any way I can log back in?
#649 [14:13] <michaeldkarp> I know my original email but i can't access it
#650 [14:14] <Lurks> michaeldkarp have you tried to recover your email from the email company?
#651 [14:15] <michaeldkarp> Yes I've tried all the recovery methods and none work.
#652 [14:16] <michaeldkarp> I have the email and the password but yahoo needs to verify it by sending an email or text that I don't have access to
#653 [14:17] <Lurks> sam michaeldkarp, both of you will have to contact mojang support with transaction ID/gift code to get access to your account
#654 [14:18] <Lurks> sam you might be able to transfer some files, that contain the log in details on your old computer to new, it be the files below the folders in .minecraft
#655 [14:19] <michaeldkarp> I have sent a ticket to Mojang support with my information and Transaction ID but it says they are still working on tickets from early April. Do I just have to wait?
#656 [14:21] <Lurks> michaeldkarp yes, unfortunately it's a long wait, hope it speeds up
#657 [14:22] <Lurks> hopefully*
#658 [14:22] <michaeldkarp> Ah that's a bummer. Thanks for the help
#659 [14:23] * Legitnations6 [webchat@mobile-107-77-235-187.mobile.att.net] has quit. (Quit: webchat.esper.net)
#660 [14:24] <Legitnations> I Just g e t everytime i boot up the game it crashs please it said something about memory i dont know what to do
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#663 [14:27] <Lurks> ??> Legitnations paste
#664 [14:27] <Absol> Legitnations: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#666 [14:31] <Joaquin> Hello?
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#669 [14:34] <LavaOverWater> Hello, it will not let me log in to my minecraft. It gives me the error "Unknown e-mail address or password." I have changed my password multiple times but it still will not let me log in. I have also tried waiting 24 hours after I changed my password after attempting to log in and it still wont work.
#670 [14:36] <Lurks> LavaOverWater have you migrated?
#671 [14:37] <LavaOverWater> @Lurks I have tried to migrate, but it will not let me put in my username and password everytime I try.
#672 [14:39] <Lurks> LavaOverWater ok, that seems strange, what's your minecraft username?
#673 [14:39] <LavaOverWater> @Lurks LavaOverWater
#674 [14:40] <LavaOverWater> could it be because I got a new Hardware ID?
#675 [14:40] <Lurks> LavaOverWater shouldn't be
#676 [14:41] <Lurks> LavaOverWater do you have any adblock or VPN on?
#677 [14:41] <LavaOverWater> Yeah I have adblock on
#678 [14:42] <Lurks> LavaOverWater disable the adblock and try again
#679 [14:49] <LavaOverWater> I just tried to migrate again with a changed password and adblock off and it still says "Error! Wrong Minecraft username or password."
#680 [14:51] * sam [webchat@S010664777da2fbf3.ok.shawcable.net] has quit. (Quit: webchat.esper.net)
#681 [14:53] <Lurks> LavaOverWater i think your account already a mojang account, try log in without the adblock
#682 [14:58] <LavaOverWater> Ok I think I figured it out, I have 2 accounts on the same email somehow because when I go to my archives, it says I bought minecraft on both emails. I migrated my super old account that was from 2010, but what does that mean for my other account?
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#685 [15:00] * Earthstone [webchat@pool-96-237-164-211.bstnma.fios.verizon.net] has joined #minecrafthelp
#686 [15:00] <Legitnations> It Still Keeps Crashing;C
#687 [15:01] <Lurks> LavaOverWater i'm not sure what the anwser is to that
#688 [15:02] <Lurks> Legitnations can you copy the crash and paste to https://paste.ubuntu.com/ and share the link here?
#689 [15:03] * GatoVolador [webchat@160.32.219.115] has joined #minecrafthelp
#690 [15:03] <GatoVolador> when i try to run the server its says Preparing spawn area: 0%
#691 [15:03] <GatoVolador> and i cant load in
#692 [15:04] <Legitnations> oK
#693 [15:04] <GatoVolador> how can i fix this
#694 [15:05] <LavaOverWater> If I still have the TID for my account, I should be able to get it back through mojang support right?
#695 [15:06] <Lurks> LavaOverWater transaction ID? yes
#696 [15:07] <LavaOverWater> do you know how long they take to respond? Because I sent them an email a week ago and still no response
#697 [15:07] <LavaOverWater> just want to see if thats normal
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#699 [15:10] <Lurks> LavaOverWater unfortunately there's a long wait at the moment https://help.mojang.com/customer/portal/articles/359446
#700 [15:13] <LavaOverWater> oh damn that sucks, but thanks
#701 [15:17] * Jay [webchat@cpc133154-chap10-2-0-cust950.know.cable.virginm.net] has joined #minecrafthelp
#702 [15:18] <Jay> can't log in
#703 [15:19] * Jay [webchat@cpc133154-chap10-2-0-cust950.know.cable.virginm.net] has quit. (Client Quit)
#704 [15:28] * bubbz [webchat@50-82-233-9.client.mchsi.com] has joined #minecrafthelp
#705 [15:28] <bubbz> hey i need some help to stop my game from crashing when i open it
#706 [15:28] <bubbz> GLFW error 65542: WGL: The driver does not appear to support OpenGL
#707 [15:32] * bubbz [webchat@50-82-233-9.client.mchsi.com] has quit. (Client Quit)
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#709 [15:33] <dedd> a
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#712 [15:38] <PeeeDrummm> My game freezes and closes without displaying any errors. https://paste.ubuntu.com/p/kBQcKyjcB2/
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#714 [15:45] * marcus [webchat@c-76-103-184-108.hsd1.ca.comcast.net] has joined #minecrafthelp
#715 [15:45] <marcus> my game crashes every time i try to load in
#716 [15:46] <marcus> what do i do
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#719 [15:55] <Conor> Hello, my friend just bought Minecraft Java edition but should have bought the Windows 10 version. Is there anyway to switch the versions?
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#724 [16:02] <JericE> I can't seem to log in to my account that I made last night because the big, green button to log in doesn't seem to work. Any thoughts to help?
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#730 [16:18] <JericE> I can't seem to log in to my Minecraft/Mojang account because the big, green login button doesn't seem to work. Any thoughts to help?
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#735 [16:23] <imarandohehehehe> failed to downlaod file when i try to launch mc in forge
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#738 [16:32] <paztelaki> hello! i was just wondering if anybody else experienced my problem. i cant launch the game, it just gives me an "unexpected error". i reinstalled both java and minecraft multiple times, and played with the launcher settings but nothing worked. i contacted mojang but they are still busy so theres a long time before i get a reply.
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#741 [16:38] <JericE> Anyone else able to login through Minecraft.Net?
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#743 [16:58] * Ethan [webchat@90.255.101.187] has joined #minecrafthelp
#744 [17:00] <Ethan> I have been trying to log into minecraft for 4 days now. Each time getting the error message 'Login Failed. Invalid username or Password.' However i have reset my password many times and have also waited 24 hours between login attempts, i have emailed mojang but no response. All i want to do is login,
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#746 [17:07] <Ethan> I have been trying to log into minecraft for 4 days now. Each time getting the error message 'Login Failed. Invalid username or Password.' However i have reset my password many times and have also waited 24 hours between login attempts, i have emailed mojang but no response. All i want to do is login,
#747 [17:08] <JericE> I'm dealing with the same problem Ethan.
#748 [17:08] <Ethan> who knew it was so hard to play minecraft
#749 [17:11] * Oli3 [webchat@CPEbc4dfb257bb3-CMbc4dfb257bb0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#750 [17:11] <JericE> When you press the login button, do you stay on the same page?
#751 [17:12] <Oli3> Hello ?
#752 [17:13] <Oli3> im trying to get a new code for mincraft windows 10 edition because it says mine has been redeemed but ive never used it.. what do I do
#753 [17:15] <Oli3> niggga
#754 [17:15] <Oli3> answer
#755 [17:16] <Ethan> JericE yes
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#759 [17:18] <Ethan> does anyone respond?
#760 [17:19] <Sawyer> I did not get my email for minecraft earth
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#764 [17:24] <Essence> Hello I need help with my Minecraft?
#765 [17:25] <Essence> The game crashed whilst initializing game
#766 [17:25] <Essence> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#767 [17:25] <Essence> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
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#770 [17:29] <Ethan> I have been trying to log into minecraft for 4 days now. Each time getting the error message 'Login Failed. Invalid username or Password.' However i have reset my password many times and have also waited 24 hours between login attempts, i have emailed mojang but no response. All i want to do is login,
#771 [17:31] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has joined #minecrafthelp
#772 [17:32] * D0 [webchat@97-94-154-67.dhcp.trlk.ca.charter.com] has joined #minecrafthelp
#773 [17:33] <D0> I'm not receiving any password reset emails to the email I registered under.
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#775 [17:38] <Ethan> I have been trying to log into minecraft for 4 days now. Each time getting the error message 'Login Failed. Invalid username or Password.' However i have reset my password many times and have also waited 24 hours between login attempts, i have emailed mojang but no response. All i want to do is login,
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#777 [17:46] <LavaOverWater> @Ethan I have the same problem, do you have 2 accounts on the same email?
#778 [17:59] <JericE> @LavaOverWater is having two accounts on the same email the reason why?
#779 [18:04] * Ethan [webchat@90.255.101.187] has joined #minecrafthelp
#780 [18:04] <Ethan> I have been trying to log into minecraft for 4 days now. Each time getting the error message 'Login Failed. Invalid username or Password.' However i have reset my password many times and have also waited 24 hours between login attempts, i have emailed mojang but no response. All i want to do is login,
#781 [18:05] * Ryan5 [webchat@c-71-192-213-242.hsd1.ma.comcast.net] has joined #minecrafthelp
#782 [18:06] <Ryan5> I purchased a copy of Minecraft from the windows 10 store but my Mojang account just keeps saying I don't own the game
#783 [18:06] <Ryan5> how do I link the accounts?
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#785 [18:08] * Cat [webchat@S0106105611b48a47.ca.shawcable.net] has joined #minecrafthelp
#786 [18:09] <Cat> I nee dhelp im stuck in the mold minecraft launcher
#787 [18:09] <Cat> old
#788 [18:09] <Teep> Not receiving emails from mojang
#789 [18:09] <Cat> No, im stuck in the old minecraft launcher its 1.6. somthing
#790 [18:10] <Ryan5> this is just a chat room guys
#791 [18:10] <Ryan5> no one is here to help right now apparently
#792 [18:10] <Cat> 1.6.91 is the launcher name
#793 [18:11] <Cat> Please i just need some help
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#795 [18:15] * cofy [webchat@201.192.128.190] has joined #minecrafthelp
#796 [18:15] <cofy> hey how it going??
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#800 [18:18] * ro [webchat@d50-99-102-51.abhsia.telus.net] has joined #minecrafthelp
#801 [18:18] <ro> I get this error message: GLFW error 65542: WGL: The driver does not appear to support OpenGL
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#809 [18:43] <Lurks> ro, bit of a last shot, you can try updating your driver and see if it works, here's the guide to find the information https://help.mojang.com/customer/portal/articles/928493, if it didn't succeed, you'll have to buy a upgrade
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#811 [18:46] <Ethan> I have been trying to log into minecraft for 4 days now. Each time getting the error message 'Login Failed. Invalid username or Password.' However i have reset my password many times and have also waited 24 hours between login attempts, i have emailed mojang but no response. All i want to do is login,
#812 [18:49] * HawkS [webchat@c-4c75e253.201649-0-69706f6e6c79.bbcust.telenor.se] has joined #minecrafthelp
#813 [18:49] <HawkS> I need help with security questions
#814 [18:49] <Lurks> Ethan do you have any VPN on?
#815 [18:50] <Ethan> no but ive tried with one lurks
#816 [18:50] <Lurks> HawkS should be able to log in and get a reset sent your email
#817 [18:50] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#818 [18:50] <Lurks> Ethan did you visit any fake minecraft websites?
#819 [18:50] <HawkS> I don't have access to the email
#820 [18:50] <Ethan> no lurks
#821 [18:51] <Lurks> HawkS have you tried to recover your email account?
#822 [18:52] <Lurks> Ethan how long ago did you email mojang?
#823 [18:52] <HawkS> Yes but i cannot since it is linked to another email that i don't have access to anymore
#824 [18:52] <Ethan> about 4 daus ago
#825 [18:54] <Lurks> Ethan unfortunately the wait time is longer https://help.mojang.com/customer/portal/articles/359446
#826 [18:54] <Ethan> is there no simpler solution?
#827 [18:55] <Lurks> HawkS you'll have to contact mojang support with transaction ID/gift code, if you don't have those, you'll have to provide other information you know for proof of ownership
#828 [18:56] <HawkS> What information?
#829 [18:57] <Lurks> Ethan not really, we could have a check if someone else been on your computer and visited a fake website, it seems mostly likely to me so far
#830 [18:57] <Lurks> HawkS any information to proof your the owner of the account
#831 [18:58] <Ethan> lurks it was my brothers laptop before he got a new computer, so it could be that
#832 [18:59] <Lurks> Ethan ok, shall we have a check to make sure?
#833 [19:00] <Ethan> lurks sure how would i do that?
#834 [19:00] <Lurks> ??> Ethan tools/hjt
#835 [19:00] <Absol> Ethan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#836 [19:00] <Absol> Ethan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#837 [19:00] <Ethan> ok
#838 [19:04] <Ethan> https://paste.ubuntu.com/p/wtKjtp9PT5/ Absol
#839 [19:05] <Lurks> Ethan the program is on there, here's the fixes and information
#840 [19:05] <Lurks> ??> Ethan info/mcleaks
#841 [19:06] <Absol> Ethan: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#842 [19:06] <Absol> Ethan: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#843 [19:06] <Lurks> ??> Ethan win/hosts/edit
#844 [19:06] <Absol> Ethan: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#845 [19:06] <Absol> Ethan: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#846 [19:06] <Ethan> ok
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#848 [19:10] * halp [webchat@cpe-68-206-243-230.satx.res.rr.com] has joined #minecrafthelp
#849 [19:10] <halp> helo
#850 [19:11] <halp> anyone here i need help
#851 [19:12] <Lurks> halp what's the issue?
#852 [19:12] <halp> i just bought minecraft right ....
#853 [19:14] <JericE> Can anyone help? The login button doesn
#854 [19:14] <JericE> seem to be working
#855 [19:15] <halp> i got an eroor loding the game
#856 [19:15] <Lurks> JericE do you have any adblock or VPN on?
#857 [19:15] <halp> The game crashed whilst initializing game The game crashed whilst initializing game Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#858 [19:15] <halp> halp meh
#859 [19:15] <halp> Lurks
#860 [19:15] <Lurks> halp bit of a last shot, you can try updating your driver and see if it works, here's the guide to find the information https://help.mojang.com/customer/portal/articles/928493, if it didn't succeed, you'll have to buy a upgrade
#861 [19:15] <JericE> @Lurks No I don't
#862 [19:16] <Lurks> JericE are you on home internet?
#863 [19:18] <JericE> Yes
#864 [19:19] <Lurks> JericE have you tried using other browsers?
#865 [19:19] * P1ayer [webchat@047-006-167-015.res.spectrum.com] has joined #minecrafthelp
#866 [19:19] <JericE> @Lurks I've tried using Chrome, didn't work
#867 [19:20] * P1ayer [webchat@047-006-167-015.res.spectrum.com] has quit. (Client Quit)
#868 [19:20] <Ethan> lurks i have done everything you said but same error still appears
#869 [19:20] <Lurks> JericE have you visit any fake minecraft websites?
#870 [19:21] <JericE> @Lurks No
#871 [19:21] <Lurks> Ethan i saw some VPN installed even when they aren't in use, they can cause issue too, you'll have to remove them
#872 [19:22] * Christian7 [webchat@ool-182cdc87.dyn.optonline.net] has joined #minecrafthelp
#873 [19:23] <Christian7> Hello, is there a command that can teleport a player in a minecart?
#874 [19:23] <Lurks> JericE lets have a check for software that could be causing it
#875 [19:23] <Lurks> ??> JericE tools/hjt
#876 [19:23] <Absol> JericE: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#877 [19:23] <Absol> JericE: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#878 [19:23] <Lurks> Christian7 yes, it be /tp or /teleport
#879 [19:24] <Christian7> yeah, but i always leave the minecart behind
#880 [19:25] <Christian7> is there a way a command block can allow you to teleport while still in the minecart
#881 [19:25] <JericE> @Absol ok
#882 [19:27] <Christian7> Absol is there a way a command block can allow you to teleport while still in the minecart
#883 [19:27] <Ethan> lurks i have deleted my vpn and it doesnt work
#884 [19:27] * steve [webchat@cpe-104-35-218-14.socal.res.rr.com] has joined #minecrafthelp
#885 [19:27] <Lurks> Christian7 i'm not sure, i haven't play around with commands a lot, also this chat is more on the technical issue side for help, you can ask in the minecraft discord or reddit
#886 [19:28] <Christian7> what minecraft discord
#887 [19:28] <Christian7> can you send me a link?
#888 [19:28] <Lurks> Ethan restart your system and try again
#889 [19:28] <Ethan> ok
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#891 [19:29] <steve> whenever my friend tries to join my server he spawns in but nothing loads in on his screen and then it disconnects him. anyone know why?
#892 [19:29] <Lurks> Christian7 https://discord.gg/minecraft
#893 [19:30] <Lurks> steve do you know if he get any error messages? those can help us to know what is happening
#894 [19:30] <steve> i dont think so
#895 [19:31] <steve> i can see him in game at the spawn but he says his screen is just white and nothing is loading in
#896 [19:31] <Lurks> steve is he able to get on other servers?
#897 [19:31] <steve> no
#898 [19:33] <Lurks> steve either connection issue or viruses, if he's screen has gone to (not responding), have him install Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://downloads.malwarebytes.com/file/adwcleaner>
#899 [19:33] <Lurks> click free download, Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#900 [19:33] <steve> ok thanks
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#902 [19:35] <Ethan> lurks i have restarted my system and it didnt work
#903 [19:36] <Lurks> Ethan did you follow Absol correctly on removing mojang lines in the host files?
#904 [19:38] * steve [webchat@cpe-104-35-218-14.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#905 [19:39] <Ethan> i go in the host files and there is no sign of mojang
#906 [19:40] <Lurks> Ethan "Hamachi" has cause log in issue, "AskPartnerNetwork" seems to be viruses and probably causing the connection issue too, have a clean out, Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: <https://downloads.malwarebytes.com/file/adwcleaner>
#907 [19:40] <Lurks> click free download, Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#909 [19:41] * davi_ [webchat@static-168-232-252-115.ynovanet.net.br] has joined #minecrafthelp
#910 [19:41] <Ethan> ok
#911 [19:42] <chopz> hi when i tried entering one of my friend's modded server , it let me load for awhile after that , crashes with a message says" Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host"
#912 [19:43] <davi_> hello I'm not getting into my mine when I'm going to open it closes like it would open but it opens and the error
#913 [19:43] * HeroOmarYT [webchat@176.28.175.128] has joined #minecrafthelp
#914 [19:43] <HeroOmarYT> Hi
#915 [19:44] <davi_> hi
#916 [19:44] * CephZypher [webchat@75-120-20-189.dyn.centurytel.net] has joined #minecrafthelp
#917 [19:44] <HeroOmarYT> i am having a problem where i send a verification email to change my password and it is not sending
#918 [19:44] <Lurks> chopz https://bugs.mojang.com/browse/MC-38565
#919 [19:45] <Lurks> davi_ what's the error message?
#920 [19:45] * thatoneguy [webchat@c-73-146-31-188.hsd1.in.comcast.net] has joined #minecrafthelp
#921 [19:45] <chopz> I on the java executable but still
#922 [19:45] <davi_> wait a little, I'll send it
#923 [19:45] <HeroOmarYT> there is no massege
#924 [19:46] <Lurks> HeroOmarYT have you check your junk/spam folder? here are other reasons that you might not be receiving https://help.mojang.com/customer/portal/articles/542001
#925 [19:46] <thatoneguy> I am unable to download the latest minecraft version because it says that the file is being used but the file doesnt exist
#926 [19:47] <davi_> she's too big does not fit here in the chat
#927 [19:47] <HeroOmarYT> i have check
#928 [19:48] <Lurks> thatoneguy it might be corrupted, have you tried installing everything by deleting your .minecraft except save folder?
#929 [19:48] <Lurks> ??> davi_ paste
#930 [19:48] <Absol> davi_: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#931 [19:49] <HeroOmarYT> Absol you are a senior helper can you help me with an issue
#932 [19:49] <davi_> ok
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#934 [19:49] * TioKillWk [webchat@ip-128-201-103-55.conexaovip.net.br] has joined #minecrafthelp
#935 [19:49] <TioKillWk> Olá
#936 [19:49] <Lurks> HeroOmarYT Absol is a bot
#937 [19:49] <Lurks> TioKillWk hi? english only, sorry
#938 [19:50] <HeroOmarYT> Lurks ok i didn't know
#939 [19:50] <davi_> https://paste.ubuntu.com/p/N8JbhNkzN2/
#940 [19:50] <CephZypher> Minecraft Java doesn't work for me. I have tried just about every option, but it always says 'Game crashed' .
#941 [19:50] <TioKillWk> I do not remember my email
#942 [19:50] <TioKillWk> But I know the purchase code.
#943 [19:51] <TioKillWk> What do I do ?
#944 [19:51] <Lurks> davi_ that's your system hardware information, as it looks like it's unable to run minecraft, it's way below the requirements, you'll have to buy upgrades
#945 [19:52] <HeroOmarYT> i am having a problem where i send a verification email to change my password and it is not sending even though i tried to resend the verification and it still didn't work
#946 [19:52] <HeroOmarYT> what can i do
#947 [19:52] * Ethan [webchat@90.255.101.187] has joined #minecrafthelp
#948 [19:52] <Lurks> TioKillWk have you tried "forgot my password" and put in all the email you know?
#949 [19:52] <Ethan> lurks i have done what you siad
#950 [19:52] <Ethan> said*
#951 [19:52] <Lurks> Ethan try log in
#952 [19:53] <davi_> :( thank you
#953 [19:53] <Lurks> HeroOmarYT if you been to the link and nothing has worked, you'll have to contact mojang support with transaction ID/gift code
#954 [19:53] <TioKillWk> Yes brother, but it does not work, I think I made one for the account, but I have here the purchase code
#955 [19:53] * cja [webchat@ool-182cdc87.dyn.optonline.net] has joined #minecrafthelp
#956 [19:53] <cja> hello is there a way a command block can allow you to teleport while still in the minecart
#957 [19:54] <Lurks> davi_ sorry to give you sad news, the process you have isn't for gaming
#958 [19:54] <Ethan> lurks i still cant login
#959 [19:54] <HeroOmarYT> Lurks i forgot my code and i can't find it on my email
#960 [19:54] <Lurks> TioKillWk you'll have to contact mojang support with transaction ID/gift code
#961 [19:54] <davi_> no problems
#962 [19:55] <TioKillWk> Lurks Obrigado ^^
#963 [19:55] <Lurks> HeroOmarYT you'll have to explain that to mojang and provide what other information you know about the account to proof your the owner
#964 [19:56] <Lurks> Ethan can you run a new scan of HiJackThis?
#965 [19:56] * TioKillWk [webchat@ip-128-201-103-55.conexaovip.net.br] has quit. (Quit: webchat.esper.net)
#966 [19:56] <HeroOmarYT> Lurks can mojang send the verification them selves
#967 [19:56] <Ethan> ok
#968 [19:56] * davi_ [webchat@static-168-232-252-115.ynovanet.net.br] has quit. (Quit: webchat.esper.net)
#969 [19:57] <Lurks> HeroOmarYT yes, as along you proof your owner of the account
#970 [19:57] <HeroOmarYT> Lurks ok thanks
#971 [19:57] <JericE> @Absol https://paste.ubuntu.com/p/2Y2t48Nv6r/
#972 [19:58] * HeroOmarYT [webchat@176.28.175.128] has quit. (Quit: webchat.esper.net)
#973 [19:59] <Lurks> JericE someone been on a fake minecraft website on your system, your information being redirect and stolen, follow these instruction:
#974 [19:59] <Lurks> ??> JericE info/mcleaks
#975 [19:59] <Absol> JericE: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#976 [19:59] <Absol> JericE: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#977 [20:00] <Lurks> ??> JericE win/hosts/edit
#978 [20:00] <Absol> JericE: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#979 [20:00] <Absol> JericE: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#980 [20:00] <Ethan> lurks https://paste.ubuntu.com/p/YRFncwNPVy/
#981 [20:02] <Lurks> Ethan the things are still in your host files, did you save after?
#982 [20:03] <Ethan> svae
#983 [20:03] <Ethan> save after what?
#984 [20:04] <Lurks> Ethan after you remove the mojangs
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#986 [20:08] * Ethan [webchat@90.255.101.187] has joined #minecrafthelp
#987 [20:09] <Ethan> lurks my pc turned off, when i go into notepad and follow where you told me to go there is nothing there?
#988 [20:09] <JericE> @Absol I opened it
#989 [20:11] <Lurks> Ethan there should be some details in there
#990 [20:15] <Ethan> do i open a new notepad with administrator ---> go to drivers ---> etc?
#991 [20:16] <JericE> Anything to do after opening the file name?
#992 [20:18] <Lurks> Ethan if your administrator already, should be able to open it by "run" program, copy,paste in %SystemRoot%\System32\drivers\etc\hosts and click ok
#993 [20:18] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Ping timeout: 190 seconds)
#994 [20:18] <Ethan> what am i copy and pasting?
#995 [20:18] * bobby [webchat@ip98-166-116-204.hr.hr.cox.net] has joined #minecrafthelp
#996 [20:18] <bobby> hi>
#997 [20:18] <Lurks> JericE if you read correctly it tells you to remove all entries containing mojang
#998 [20:19] <bobby> so here's what the launcher is saying when i try to play
#999 [20:19] * ze [webchat@pool-100-6-78-211.pitbpa.fios.verizon.net] has joined #minecrafthelp
#1000 [20:20] <bobby> off nvm
#1001 [20:20] <bobby> it has my ip address on there
#1002 [20:20] <bobby> oof
#1003 [20:20] <Lurks> Ethan %SystemRoot%\System32\drivers\etc\hosts
#1004 [20:20] <bobby> who wants to go mine
#1005 [20:20] * ze [webchat@pool-100-6-78-211.pitbpa.fios.verizon.net] has quit. (Client Quit)
#1006 [20:20] <Ethan> lurks what do i paste in there
#1007 [20:20] <Lurks> bobby only parts of it
#1008 [20:20] <bobby> i can't connect to server
#1009 [20:21] <Lurks> Ethan nothing, it tells you to remove any entries containing mojang in the host file
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#1011 [20:22] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#1012 [20:23] * Danny [webchat@174-26-102-96.phnx.qwest.net] has joined #minecrafthelp
#1013 [20:23] <Danny> Greetings
#1014 [20:23] <Lurks> sorry, i have to go now, see if any other helpers are about to help
#1015 [20:24] <Danny> How come Mojang does not successfully send any kind of email whatsoever to my account email?
#1016 [20:24] * Durrok [webchat@184-101-0-48.phnx.qwest.net] has joined #minecrafthelp
#1017 [20:24] <Danny> I've checked Inbox and Spam. Nothing
#1018 [20:24] <Danny> Tried resending, nothing.
#1019 [20:25] <Danny> Anybody here?
#1020 [20:25] <Ethan> lurks i cant open hosts as administrator
#1021 [20:26] <Durrok> I'm not sure this is the right place for this, I was referred here by Mojang, but I was looking at setting up a LAN game with my daughter and was told by my daughters friend that we only need to buy 1 premium account for both of us to play? Is that a thing?
#1022 [20:28] <mattym> Durrok, Are you playing on a console, or the Java Edition?
#1023 [20:28] <mattym> Danny, Who is your email provider?
#1024 [20:31] * Ethan [webchat@90.255.101.187] has quit. (Quit: webchat.esper.net)
#1025 [20:32] * Ethan [webchat@90.255.101.187] has joined #minecrafthelp
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#1027 [20:32] <Ethan> Lurks how do i access the hosts document in administrator mode?
#1028 [20:33] * CephZypher [webchat@75-120-20-189.dyn.centurytel.net] has quit. (Quit: webchat.esper.net)
#1029 [20:33] <mattym> Ethan, You need to follow Absol's directions exactly.
#1030 [20:33] <mattym> ??> Ethan win/hosts/edit
#1031 [20:33] <Absol> Ethan: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1032 [20:33] <Absol> Ethan: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1033 [20:33] <Ethan> mattym my hosts file isnt saved as a notepad so it doesnt show up
#1034 [20:34] <Ethan> how do i set it as notepad default?
#1035 [20:34] <mattym> Ethan, Then you are not following the directions properly.
#1036 [20:35] <Ethan> i enter the etc dile and nothing comes up as they arent notepad files
#1037 [20:35] <Ethan> file*
#1038 [20:35] * dblduce [webchat@c-73-32-174-47.hsd1.tx.comcast.net] has quit. (Client Quit)
#1039 [20:35] <mattym> Ethan, Then again, you are not actually following the directions.
#1040 [20:37] <Ethan> i open notepad as administrator, press file, press open, go to %SystemRoot%, go to System32, go to drivers, go to etc and there are 'No items that match your search' mattym
#1041 [20:37] <mattym> Ethan, Thats not what the instructions say to do.
#1042 [20:38] <Durrok> mattym, I was looking at getting the java version, is that the correct one to get for my situation?
#1043 [20:38] <Ethan> mattym what am i doing wrong then?
#1044 [20:39] <mattym> Durrok, Java Edition will require a license (game purchase) for each person that wants to play.
#1045 [20:39] <mattym> Ethan, Not reading the instructions completely.
#1046 [20:40] <Ethan> mattym could you please just guide me into what im doing wrong, im either really dumb as ive read them at least 15 times or im not doing it wrong
#1047 [20:40] <mattym> Ethan, No, you will need to actually read the directions.
#1048 [20:41] <Durrok> mattym, would the Winoows 10 version be able to? If so is there a big difference between the 2 versions? Thanks for the quick responses
#1049 [20:41] <mattym> Durrok, No.
#1050 [20:41] <mattym> Durrok, Consoles specifically, can do split screen where multiple people can play on the same machine.
#1051 [20:41] <mattym> Durrok, If you plan to play on two different devices, any version will require it to be owned on both.
#1052 [20:41] <Ethan> mattym i cant open host file if it isnt there on notepad
#1053 [20:42] <Durrok> mattym, ah ok, thanks! :0
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#1055 [20:43] * Durrok [webchat@184-101-0-48.phnx.qwest.net] has quit. (Quit: webchat.esper.net)
#1056 [20:43] <Ethan> ?
#1057 [20:44] * Omegamech [webchat@96-32-216-202.dhcp.slid.la.charter.com] has quit. (Quit: webchat.esper.net)
#1058 [20:44] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#1059 [20:45] * TWil [webchat@c-24-6-252-105.hsd1.ca.comcast.net] has joined #minecrafthelp
#1060 [20:46] <TWil> hello
#1061 [20:47] <TWil> I need help migrating my old minecraft account. I remember the email, but not the username or password
#1062 [20:47] <mattym> TWil, Have you checked that email for the confirmation the account was created? That should include the username
#1063 [20:48] <TWil> ok, I will try that
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#1067 [20:51] * Hexxicc [webchat@c-68-44-181-100.hsd1.in.comcast.net] has joined #minecrafthelp
#1068 [20:51] <brennan> My minecraft wont download
#1069 [20:52] <mattym> ??> brennan error/download
#1070 [20:52] <Absol> brennan: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1071 [20:52] <Twiinii> hello! we have the problem that we updated minecraft to version 2.1.3674 and now it keeps on crashing if we try to launch into a save
#1072 [20:52] <Hexxicc> Im trying to load my game, but it keeps saying that a file is missing, i have the file and do not know where to put it either, what do I do to fix this?
#1073 [20:53] <Twiinii> it gave us that: exit code -1073740940
#1074 [20:53] <mattym> Hexxicc, What is the exact error message?
#1075 [20:53] <Hexxicc> Failed to download file. OptiFine-1.13.2_HD_U_E7.jar
#1076 [20:53] <mattym> ??> Twiinii win/dxdiag
#1077 [20:53] <Absol> Twiinii: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1078 [20:53] <mattym> ??> Hexxicc mods
#1079 [20:53] <Absol> Hexxicc: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1080 [20:53] <Absol> Hexxicc: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1081 [20:54] <Hexxicc> Thats not the problem but okay thanks
#1082 [20:54] * Nick9 [webchat@66-219-250-254.dynamic.ip.veracitynetworks.com] has joined #minecrafthelp
#1083 [20:54] * Hexxicc [webchat@c-68-44-181-100.hsd1.in.comcast.net] has quit. (Client Quit)
#1084 [20:54] <Nick9> Hello!
#1085 [20:54] * brennan [webchat@c-24-126-154-27.hsd1.ga.comcast.net] has quit. (Client Quit)
#1086 [20:54] <Nick9> hello!
#1087 [20:56] <Nick9> First time on minecraft. I'm on a mac. Everytime I try to start the game it says there's an an error or game crash.
#1088 [20:56] <mattym> Nick9, What does the error say?
#1089 [20:56] <Nick9> it says...
#1090 [20:57] <Nick9> unable to create directory
#1091 [20:57] <Twiinii> https://paste.ubuntu.com/p/ypxvwnkfpf/
#1092 [20:57] * Afroo [webchat@c-68-44-181-100.hsd1.in.comcast.net] has joined #minecrafthelp
#1093 [20:57] <mattym> Nick9, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1094 [20:58] <Afroo> Hello! I am trying to connect to a server, but it is giving me an error message, and I can not join. The error message is: Could not connect to a default or fallback server, please try again later: io.netty.channel.AbstractChannel$AnnotatedConnectException
#1095 [20:58] <Nick9> Yes
#1096 [20:58] <Nick9> i do
#1097 [20:59] <mattym> Twiinii, Download and Install the file from this page https://www.geforce.com/drivers/results/147965
#1098 [20:59] <mattym> Nick9, List them.
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#1100 [21:00] * Afroo [webchat@c-68-44-181-100.hsd1.in.comcast.net] has quit. (Client Quit)
#1101 [21:01] <JericE> I've basically removed everything that had Mojang in it on my PC. Attempt login?
#1102 [21:01] * Alpha [webchat@174-138-203-175.cpe.distributel.net] has joined #minecrafthelp
#1103 [21:01] <Alpha> hello
#1104 [21:02] <mattym> JericE, Only if you actually followed the directions you were given.
#1105 [21:05] <Alpha> Im having an issue starting up mc, when i try and load it it fatally crashes
#1106 [21:05] <mattym> ??> Alpha launcher/log
#1107 [21:05] <Absol> Alpha: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1108 [21:05] * nilloc [webchat@71-80-27-112.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#1109 [21:07] <nilloc> i cant buy it we have money we used 3 diferent cards and it said error pleas varify credit card info
#1110 [21:07] <mattym> nilloc, Are you using a regular credit/debit card, or a gift pre-paid credit card?
#1111 [21:08] <nilloc> debit
#1112 [21:08] <nilloc> and then credit after debit didnt work
#1113 [21:09] <Alpha> https://paste.ubuntu.com/p/pxzYXrTggx/
#1114 [21:09] <mattym> nilloc, Either call the bank or card provider, and tell them you need to make an International Transaction.
#1115 [21:09] <mattym> ??> Alpha tools/hjt
#1116 [21:09] <Absol> Alpha: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1117 [21:09] <Absol> Alpha: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1118 [21:10] <nilloc> wut
#1119 [21:11] <Alpha> thanks, i apologise for being such a pain
#1120 [21:11] <nilloc> well ok thanks im off
#1121 [21:12] <Alpha> https://paste.ubuntu.com/p/dGqqF26gS7/
#1122 [21:13] <mattym> ??> Alpha av/adwcleaner
#1123 [21:13] <Absol> Alpha: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1124 [21:13] <Absol> Alpha: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1125 [21:13] <Alpha> thank you very much
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#1129 [21:37] * matspiteri1911 [webchat@c54-23.i07-14.onvol.net] has joined #minecrafthelp
#1130 [21:38] <matspiteri1911> hello
#1131 [21:38] <matspiteri1911> Unable to save download. 1.13.2-forge-25.0.219.jar
#1132 [21:38] <matspiteri1911> Show more details
#1133 [21:38] <matspiteri1911> how can i fix this pls
#1134 [21:38] <mattym> ??> matspiteri1911 mods
#1135 [21:38] <Absol> matspiteri1911: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1136 [21:38] <Absol> matspiteri1911: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1137 [21:39] <matspiteri1911> ok
#1138 [21:43] <Ethan> mattym i deleted mojang from host files btw, what do i do now?
#1139 [21:43] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1140 [21:43] <mattym> Ethan, Test the login.
#1141 [21:44] <Ethan> still failed
#1142 [21:45] <mattym> Ethan, Then you didn't properly remove them.
#1143 [21:46] * SrSoyo [webchat@dynamic-186-154-32-59.dynamic.etb.net.co] has joined #minecrafthelp
#1144 [21:46] <Ethan> there is no mojang in host document, i ctr+f mojang and nothing comes up mattym
#1145 [21:47] <mattym> Ethan, Get a new HJT report.
#1146 [21:47] <Ethan> ok
#1147 [21:47] <SrSoyo> hello someone could help me. My minecraft only has not been since a day that was playing and it closed
#1148 [21:48] * SrSoyo [webchat@dynamic-186-154-32-59.dynamic.etb.net.co] has quit. (Client Quit)
#1149 [21:49] * rafasotobal [webchat@pc-143-232-83-200.cm.vtr.net] has joined #minecrafthelp
#1150 [21:49] * SrSoyo [webchat@dynamic-186-154-32-59.dynamic.etb.net.co] has joined #minecrafthelp
#1151 [21:49] <SrSoyo> hello someone could help me. My minecraft only has not been since a day that was playing and it closed
#1152 [21:50] <rafasotobal> I can't download minecraft, it says "error, unable to save download".
#1153 [21:50] <Ethan> https://paste.ubuntu.com/p/HtNvrFf5wn/ mattym
#1154 [21:51] <mattym> ??> rafasotobal error/download
#1155 [21:51] <Absol> rafasotobal: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1156 [21:52] <rafasotobal> hnks
#1157 [21:52] <rafasotobal> thanks
#1158 [21:52] <SrSoyo> hello someone could help me. My minecraft only has not been since a day that was playing and it closed
#1159 [21:53] <mattym> SrSoyo, You need to explain the issue, what you have said is not coherent.
#1160 [21:53] <mattym> ??> Ethan av/eset
#1161 [21:53] <Absol> Ethan: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: https://support.eset.com/kb3190/
#1162 [21:53] <Absol> Ethan: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
#1163 [21:53] * lolok [webchat@047-232-186-106.res.spectrum.com] has joined #minecrafthelp
#1164 [21:53] <lolok> hello?
#1165 [21:54] <lolok> hi?
#1166 [21:54] <lolok> hi?
#1167 [21:54] * lolok [webchat@047-232-186-106.res.spectrum.com] has left #minecrafthelp
#1168 [21:57] <SrSoyo> I mean the minecraft is fine but it does not let me open it, it just stays selected and it does not show me the launcher
#1169 [21:57] <mattym> SrSoyo, It shows up in the taskbar?
#1170 [21:58] <Ethan> mattym would it just work if i uninstalled eset?
#1171 [21:58] <SrSoyo> yes mattym
#1172 [21:58] <mattym> Ethan, Should.
#1173 [21:59] <SrSoyo> it comes out but it does not show me the launcher
#1174 [21:59] <mattym> SrSoyo, Hold down the Shift key, then right click the icon on the taskbar and select maximize
#1175 [21:59] * bob [webchat@c-174-52-49-59.hsd1.ut.comcast.net] has joined #minecrafthelp
#1176 [21:59] <bob> hi
#1177 [22:00] <Ethan> mattym still failed login
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#1179 [22:00] * bob [webchat@c-174-52-49-59.hsd1.ut.comcast.net] has quit. (Client Quit)
#1180 [22:00] <mattym> Ethan, If you uninstall something you need to restart the PC.
#1181 [22:00] <Ethan> oh
#1182 [22:00] <Ethan> brb
#1183 [22:00] * Ethan [webchat@90.255.101.187] has quit. (Quit: webchat.esper.net)
#1184 [22:03] * chopz [webchat@138.75.11.234] has quit. (Quit: webchat.esper.net)
#1185 [22:03] <SrSoyo> mattyn LOL thx
#1186 [22:03] <SrSoyo> i am stupid xd
#1187 [22:03] <SrSoyo> thank you everyone
#1188 [22:04] * quinnquilly [webchat@168.117.70.115.static.exetel.com.au] has joined #minecrafthelp
#1189 [22:07] * LeagueOfJungler [webchat@pc-147-196-30-200.cm.vtr.net] has joined #minecrafthelp
#1190 [22:07] <LeagueOfJungler> hello
#1191 [22:07] * Alex7 [webchat@c-24-7-5-44.hsd1.ca.comcast.net] has joined #minecrafthelp
#1192 [22:07] <LeagueOfJungler> hello
#1193 [22:07] <Alex7> hi!
#1194 [22:08] * Alex7 [webchat@c-24-7-5-44.hsd1.ca.comcast.net] has quit. (Client Quit)
#1195 [22:08] <LeagueOfJungler> I do not speak very English
#1196 [22:08] <LeagueOfJungler> but, i want to try
#1197 [22:08] * Ethan [webchat@90.255.101.187] has joined #minecrafthelp
#1198 [22:08] <Ethan> mattym still says login failed
#1199 [22:09] <LeagueOfJungler> hello
#1200 [22:09] <LeagueOfJungler> i have a problem,
#1201 [22:10] <mattym> Ethan, You also never removed the VPN software or Hamachi as you were told to.
#1202 [22:10] <LeagueOfJungler> i had a account in minecraft premium
#1203 [22:10] <LeagueOfJungler> i had a account in minecraft premium
#1204 [22:11] * quinnquilly [webchat@168.117.70.115.static.exetel.com.au] has left #minecrafthelp
#1205 [22:12] <LeagueOfJungler> i had a account in minecraft but, i cant login
#1206 [22:12] <Ethan> mattym ive uninstalled my vpn but not hamachi
#1207 [22:12] <LeagueOfJungler> i know the username, password but i dont remember my mail.
#1208 [22:12] <LeagueOfJungler> can u help me?
#1209 [22:13] <mattym> Ethan, The last HJT report showed it was still there.
#1210 [22:13] <mattym> LeagueOfJungler, No, you will need to contact Mojang support.
#1211 [22:13] <mattym> ??> LeagueOfJungler account/send-email
#1212 [22:13] <Absol> LeagueOfJungler: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1213 [22:13] <Absol> LeagueOfJungler: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1214 [22:14] <Ethan> i dont know what its called then because both software that were vpn i uninstalled
#1215 [22:14] * LeagueOfJungler [webchat@pc-147-196-30-200.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#1216 [22:14] <mattym> Ethan, Tunngle
#1217 [22:15] <Guest18394> how do i test a minecraft server ping from here?
#1218 [22:15] <Guest18394> i have a buddy that can't reach our server, i think it is his end
#1219 [22:16] <mattym> Guest18394, https://dinnerbone.com/minecraft/tools/status/
#1220 [22:16] * Abbegr97 [webchat@188.148.70.223] has joined #minecrafthelp
#1221 [22:16] <Guest18394> oh neat, thanks
#1222 [22:18] <Guest18394> mattym: cool site, but it doesn't load correctly for me (the web page) in chrome nor ff
#1223 [22:18] <Guest18394> can't get it to show a text box
#1224 [22:19] <mattym> Guest18394, Oh, yeah looks like its down
#1225 [22:19] <mattym> or at the very least not loading fully
#1226 [22:23] * gbkpk [webchat@47-41-129-179.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#1227 [22:23] <gbkpk> what is "Unable to save download. jopt-simple-4.6.jar" and how do i fix it?
#1228 [22:24] <mattym> ??> gbkpk error/download
#1229 [22:24] <Absol> gbkpk: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1230 [22:24] <gbkpk> k thanks
#1231 [22:26] <Abbegr97> We're currently replying to cases received on April 11th. We thank you for your patience and will get to each case as quickly as possible.
#1232 [22:26] <Abbegr97> well shit
#1233 [22:26] <Absol> Abbegr97: Please keep it civil
#1234 [22:28] <gbkpk> i have looked though the list and looked at the software installed on the desktop i currently own and none of it is installed
#1235 [22:29] <mattym> ??> gbkpk tools/hjt
#1236 [22:29] <Absol> gbkpk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1237 [22:29] <Absol> gbkpk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1238 [22:29] <gbkpk> ok one second please
#1239 [22:31] * Ethan [webchat@90.255.101.187] has joined #minecrafthelp
#1240 [22:31] * Abbegr97 [webchat@188.148.70.223] has quit. (Quit: webchat.esper.net)
#1241 [22:31] <Ethan> mattym ive uninstalled them but its still login failed
#1242 [22:32] <mattym> Ethan, What is the exact message its currently giving now?
#1243 [22:33] <JericE> Well, I don't know what else on my PC has anything Mojang related to delete to help me login. (Or I just can
#1244 [22:33] <JericE> cant seem to find anything)
#1245 [22:34] <Ethan> Login failed. Invalid username or password. (Forgot your password?) mattym
#1246 [22:34] <gbkpk> one question what does hijacked do and should i be worried about the stuff its sending?
#1247 [22:34] <mattym> Ethan, Did you reset it again after removing the MCleaks stuff?
#1248 [22:34] <mattym> gbkpk, Its just generating a list of the programs installed. So we can check for incompatibilities.
#1249 [22:34] <gbkpk> i see
#1250 [22:35] <Ethan> mattym my password? if so yes
#1251 [22:36] <mattym> Ethan, You probably triggered the lockout. Wait an hour with no loggin attempts before trying again.
#1252 [22:36] <Ethan> ok
#1253 [22:37] <gbkpk> do i send the link here or were do i?
#1254 [22:37] <mattym> gbkpk, Yes
#1255 [22:37] <gbkpk> https://paste.ubuntu.com/
#1256 [22:38] <mattym> gbkpk, We need the full link, make sure you have hit the Paste! button on the page
#1257 [22:39] <gbkpk> what am i supposed to do with the poaster area just name it?
#1258 [22:40] <mattym> gbkpk, Yeah just put anything there
#1259 [22:40] <gbkpk> https://paste.ubuntu.com/p/f5P6RNhRxy/
#1260 [22:41] <mattym> gbkpk, Are you on a home network connection?
#1261 [22:42] <gbkpk> yes
#1262 [22:42] <mattym> gbkpk, Is your VPN active?
#1263 [22:42] <gbkpk> no
#1264 [22:42] <gbkpk> weait
#1265 [22:42] <gbkpk> wait
#1266 [22:42] <JericE> Do I still have anything Mojang related? https://paste.ubuntu.com/p/ZhzFQY8qcF/
#1267 [22:43] <gbkpk> (im a bit suspicious) no i do not have my vpn active
#1268 [22:43] <mattym> JericE, You still have the thing you were actually told to remove.
#1269 [22:43] <mattym> ??> JericE info/mcleaks
#1270 [22:43] <Absol> JericE: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1271 [22:43] <Absol> JericE: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1272 [22:43] <mattym> ??> JericE win/hosts/edit
#1273 [22:43] <Absol> JericE: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1274 [22:43] <Absol> JericE: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1275 [22:43] <mattym> gbkpk, Any chance you are out of or low on space on the computer?
#1276 [22:44] <gbkpk> lemiie see
#1277 [22:46] <gbkpk> out of 147 gb i have used 51.1
#1278 [22:48] <gbkpk> so not really
#1279 [22:56] * Guest18394 is now known as payonel
#1280 [22:58] <mattym> gbkpk, Sorry had to step away for a moment.
#1281 [22:59] <gbkpk> its fine
#1282 [22:59] <mattym> gbkpk, Nothing problematic showed up in the diagnostic, and the other factors seem to be ok. So a quick malware scan may be in order.
#1283 [22:59] <mattym> ??> gbkpk av/adwcleaner
#1284 [22:59] <Absol> gbkpk: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1285 [22:59] <Absol> gbkpk: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1286 [23:00] <gbkpk> thank yal
#1287 [23:13] * gbkpk [webchat@47-41-129-179.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#1288 [23:14] <gbkpk> ok so i did what you said im back for more instrucktions
#1289 [23:14] <mattym> gbkpk, Test the download/install again
#1290 [23:14] <gbkpk> yes sir/ma'am
#1291 [23:17] <gbkpk> it seems to be opening jkust fine if anything happens ill be here again
#1292 [23:22] * shunder [webchat@cpe-107-10-96-158.new.res.rr.com] has joined #minecrafthelp
#1293 [23:23] * RailEx [webchat@c-73-35-152-49.hsd1.wa.comcast.net] has joined #minecrafthelp
#1294 [23:23] <shunder> My account was hacked and my username changed on me. Is there anyway to change it back to what it was without waiting 30 days?
#1295 [23:24] <RailEx> hello, i am having a hard time getting the free bedrock download (i have java edition)
#1296 [23:25] * shunder [webchat@cpe-107-10-96-158.new.res.rr.com] has quit. (Client Quit)
#1297 [23:27] * delpgaming223 [webchat@c-68-83-110-87.hsd1.nj.comcast.net] has joined #minecrafthelp
#1298 [23:27] <CapFan67> RailEx, When did you buy Java Edition?
#1299 [23:27] * Cookie [webchat@207.5.7.165] has joined #minecrafthelp
#1300 [23:28] <Cookie> Hello! I have been issues purchasing the Java Edition, nothing is wrong and I'm not sure what is going on.
#1301 [23:30] <delpgaming223> hey guys im having an issue. ive been getting the same error for a while now. ive wiped the game off my pc, tried with a VPN, and tonight i even got a new account. basicly i launch the game and evrything starts up and runs. then it will get half way thrugh starting up and it will stop if you click the screen it will stay not responding. you hit th
#1302 [23:30] <delpgaming223> e X and then it says the game has crashed.
#1303 [23:32] <CapFan67> delpgaming223, "Not responding" states are usually incompatible software, malware or bundleware. Shall we take a look at what's installed?
#1304 [23:32] <CapFan67> ??> delpgaming223 tools/hjt
#1305 [23:32] <Absol> delpgaming223: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1306 [23:32] <Absol> delpgaming223: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1307 [23:33] <delpgaming223> ok
#1308 [23:35] <delpgaming223> https://paste.ubuntu.com/p/DPxZy5ZmSg/
#1309 [23:35] <delpgaming223> i think i did that right
#1310 [23:38] <delpgaming223> Absol?
#1311 [23:38] <gbkpk> just wait a bit
#1312 [23:38] <gbkpk> it may take a bit
#1313 [23:39] <Cookie> Would I be able to purchase a Minecraft card and use the balance to purchase the game? Only because I typed in everything correctly and I have the funds for it, and it said that it's not able to purchase it. I apologize for asking again
#1314 [23:39] <CapFan67> delpgaming223 Sorry, I had to step away. Stand by...
#1315 [23:39] <delpgaming223> ok
#1316 [23:39] <CapFan67> delpgaming223, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1317 [23:39] <CapFan67> ??> delpgaming223 av/adwcleaner
#1318 [23:40] <Absol> delpgaming223: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1319 [23:40] <Absol> delpgaming223: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1320 [23:40] <JericE> Welp I'm dumb, had to go on Youtube for more information.
#1321 [23:41] <CapFan67> JericE, I trust you were finally able to clean up your hosts file?
#1322 [23:41] <JericE> I can log in now at least so... yeah....
#1323 [23:42] <CapFan67> JericE, Good to hear. Be sure to change your password, as MCLeaks now has your login credentials.
#1324 [23:42] * Porkyle [~Porkyle@37-130-161-97.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
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#1326 [23:44] <gbkpk> how do i access the mods folder?
#1327 [23:44] <CapFan67> gbkpk, Generally speaking we don't support mods in this channel. However, to answer your question, after successfully installing and running Forge, you will find your mods folder in your .minecraft folder.
#1328 [23:46] <gbkpk> im trying to get to the folder but i have no idea how to get to that folder
#1329 [23:47] <CapFan67> gbkpk, Win+r. In the run dialog, type %appdata%
#1330 [23:47] <gbkpk> mk
#1331 [23:48] <gbkpk> i still dont know
#1332 [23:48] <gbkpk> i did appdata but i dont know what after that
#1333 [23:49] <CapFan67> gbkpk, Did you leave out the percent signs?
#1334 [23:49] <gbkpk> no
#1335 [23:49] * JericE [webchat@ip70-180-251-7.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#1336 [23:49] <CapFan67> gbkpk, Did it open a folder?
#1337 [23:49] <gbkpk> im in file explorere and idk what to do for the appdadta search
#1338 [23:50] <gbkpk> i did %appdata% but idk what is supposed to go in that to
#1339 [23:50] <CapFan67> gbkpk, If you followed the instructions, a file explorer windows should have opened. The first thing in the list is .minecraft
#1340 [23:50] <gbkpk> ok
#1341 [23:51] * Porkyle [~Porkyle@37-130-161-97.bb.dnainternet.fi] has joined #minecrafthelp
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#1344 [23:55] * Noashima [webchat@c-73-225-68-23.hsd1.wa.comcast.net] has joined #minecrafthelp
#1345 [23:55] <Noashima> hi
#1346 [23:55] <Noashima> I need help
#1347 [23:56] <Noashima> Whenever I try to launch my game, when I hit the "play" button, it crashes. I've been trying to find videos helping, but none of them work. Please help.
#1348 [23:56] <CapFan67> Noashima, When it crashes, do you get a dialog with a "more details" link?
#1349 [23:57] <Noashima> no
#1350 [23:57] <CapFan67> Noashima, When it crashes, what happens?
#1351 [23:57] <Noashima> one sec
#1352 [23:57] <Noashima> nvm, can't send screenshots
#1353 [23:58] <Noashima> but it just says, Game crash, an unexpected issue occured etc
#1354 [23:58] <CapFan67> Noashima, Ok, if no error codes or "more details" link shows up in the error box, then that's usually incompatible software, malware or bundleware. Shall we take a look?
#1355 [23:58] * Cookie [webchat@207.5.7.165] has joined #minecrafthelp
#1356 [23:58] <CapFan67> ??> Noashima tools/hjt
#1357 [23:58] <Absol> Noashima: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1358 [23:58] <Absol> Noashima: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1359 [23:59] <Noashima> ?
#1360 [23:59] <Cookie> I just wanted to say that I have found my old account and now I have the game again! But I appreciate everything that all of you do!
#1361 [23:59] <CapFan67> Cookie, Glad to hear you got it back. Have fun!
#1362 [23:59] <Noashima> download the link?
#1363 [23:59] <Noashima> not a virus right?
#1364 [23:59] <Cookie> CapFan67 Thank you