#1 [00:00] * Cookie [webchat@207.5.7.165] has quit. (Client Quit)
#2 [00:00] <CapFan67> Noashima, It's not a virus. It's an open source tool that creates a list of programs running on your PC, so we can look for the one causing your crash.
#3 [00:01] <Noashima> k
#4 [00:02] <Noashima> is this the right link? https://paste.ubuntu.com/
#5 [00:02] <Noashima> https://paste.ubuntu.com/p/4PJbh4dQCd/
#6 [00:02] <Noashima> there
#7 [00:02] <Noashima> 2nd one I believe
#8 [00:03] <CapFan67> Noashima, Stand by..
#9 [00:03] <Noashima> got it
#10 [00:04] <CapFan67> Noashima, What showed up isn't what I was looking for. Looks like your authentication is currently redirected to MCLeaks. Are you running the vanilla client?
#11 [00:04] <Noashima> Idk what the vanilla client is, but I'm using MCLeaks
#12 [00:05] <CapFan67> Noashima, We don't support clients other than the vanilla Mojang client, and we don't support the use of MCLeaks (using stolen alt accounts).
#13 [00:05] <Noashima> oh, ok
#14 [00:06] <Noashima> I have mc on my other poor computer and it works just fine, but for some reason on my gaming laptop, it doesn't ever work
#15 [00:06] * JUSIN [webchat@cpe-104-35-205-154.socal.res.rr.com] has joined #minecrafthelp
#16 [00:06] <JUSIN> i am on mac my games runs fine in solo whenever i try to join my friend on windows doesn't load any chunks then says timed out
#17 [00:07] * NiqhtTrain [webchat@216.106.85.73.reverse.socket.net] has joined #minecrafthelp
#18 [00:08] <Noashima> Well, anyways, thank you for being professional, but sucks you can't help :/
#19 [00:08] <NiqhtTrain> My 1.14.2 wont load it has loaded before and will not now. I have VBO turned off and all my drivers are updated and this problem still occures
#20 [00:09] <CapFan67> NiqhtTrain, 1.14.2 doesn't allow you to disable VBOs. Did you have to disable them to make 1.13.2 run?
#21 [00:09] <NiqhtTrain> Yes i logged into 1.13.2 and turned VBO's off
#22 [00:09] <CapFan67> NiqhtTrain, Does 1.13.2 crash when VBOs are enabled?
#23 [00:09] <JUSIN> i am on mac my games runs fine in solo whenever i try to join my friend on windows doesn't load any chunks then says timed out
#24 [00:10] <NiqhtTrain> Yes it does
#25 [00:11] <CapFan67> NiqhtTrain, 1.14.2 doesn't have the option to disable them. We can take a look at your drivers to see if newer drivers are available, but if not you won't be able to run versions past 1.13.2
#26 [00:11] <CapFan67> ??> NiqhtTrain win/dxdiag
#27 [00:11] <Absol> NiqhtTrain: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#28 [00:11] <NiqhtTrain> win
#29 [00:12] <CapFan67> NiqhtTrain, Absol's instructions will produce a Dxdiag report that I can use to check your hardware and drivers.
#30 [00:12] <NiqhtTrain> ok
#31 [00:14] * RailEx [webchat@c-73-35-152-49.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#32 [00:15] <NiqhtTrain> https://paste.ubuntu.com/p/2HsW55khr5/
#33 [00:15] * Noashima [webchat@c-73-225-68-23.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#34 [00:15] <JUSIN> i am on mac my games runs fine in solo whenever i try to join my friend on windows doesn't load any chunks then says timed out help ?
#35 [00:15] <NiqhtTrain> I followed the instructions
#36 [00:17] <CapFan67> NiqhtTrain, Your Radeon RX 480 Driver is dated Sep 2017. You can find a driver dated May 2019 here: https://www.amd.com/en/support/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-480
#37 [00:18] <NiqhtTrain> Ok. thank you
#38 [00:18] * JUSIN [webchat@cpe-104-35-205-154.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#39 [00:27] * Cookie [webchat@207.5.7.165] has joined #minecrafthelp
#40 [00:28] <Cookie> Hello, how do I find which versions that I have for Minecraft? I can't seem to get to it, but I saw once that I have the Windows 10 version and would like to cross-platform play with the Xbox, me being on PC
#41 [00:30] <Cookie> It says I can claim the free version, and now it's showing to purchase it? I'm not sure what to do.
#42 [00:30] * NiqhtTrain [webchat@216.106.85.73.reverse.socket.net] has joined #minecrafthelp
#43 [00:31] <NiqhtTrain> I installed the software i needed and now no minecraft version works
#44 [00:32] * Lisa [webchat@180.249.116.66] has joined #minecrafthelp
#45 [00:33] * redplanet [webchat@c-67-174-184-86.hsd1.co.comcast.net] has joined #minecrafthelp
#46 [00:33] <redplanet> Could someone please advise me where I can get help restoring my world from a backup
#47 [00:33] <Lisa> Hi, I just bought minecraft and cannot download it. I am trying to use minecraft launcher to install it onto my computer but an error message keeps coming up saying ERROR :{ unable to save download. filename
#48 [00:33] <Lisa> I have uninstalled virus software
#49 [00:34] <Lisa> and installed java
#50 [00:34] <CapFan67> redplanet, Create a new folder in saves for your restored world, Open the backup with your favorite archive tool, copy it's contents to the new folder. Done.
#51 [00:35] <CapFan67> Lisa, That is *usually* caused by incompatible software. Did you reboot after uninstalling your AV software?
#52 [00:35] <Lisa> yes
#53 [00:35] <CapFan67> Lisa, Let's take a look at what else you have installed:
#54 [00:35] <CapFan67> ??> Lisa tools/hjt
#55 [00:35] <Absol> Lisa: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#56 [00:35] <Absol> Lisa: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#57 [00:35] * gbkpk [webchat@47-41-129-179.dhcp.unas.mo.charter.com] has quit. (Quit: webchat.esper.net)
#58 [00:36] <redplanet> CapFan67 I don't know how to open the backup or what an archive tool is, can you tell me how to do the first and where to find the second please.
#59 [00:37] <CapFan67> redplanet, You're running Windows 10. Just double clicking on a .zip file should open it's contents.
#60 [00:37] <CapFan67> redplanet, Regarding where to create the folder, navigate to your .minecraft/saves/ folder, and create a new folder for your restored world there.
#61 [00:38] <redplanet> I made several new folders in my earlier attempts. I can't find a zip file anywhere
#62 [00:39] <CapFan67> redplanet, If you created a backup using the in-game menu, it will be located in .minecraft/backups/
#63 [00:39] <NiqhtTrain> I reinstalled minecraft and now the launcher is stuck on a white screen :/
#64 [00:40] <CapFan67> NiqhtTrain, "white screen" is usually caused by incompatible software running on your computer. Shall we take a look?
#65 [00:40] <CapFan67> ??> NiqhtTrain tools/hjt
#66 [00:40] <Absol> NiqhtTrain: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#67 [00:40] <Absol> NiqhtTrain: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#68 [00:42] <NiqhtTrain> https://paste.ubuntu.com/p/kpSCvJkNDB/
#69 [00:42] <redplanet> CapFan67 in my backups folder are my saves folder, which contains several more folders of my worlds and some copies I inadvertently made, but in none of them can I find a zip file
#70 [00:42] <CapFan67> NiqhtTrain, You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#71 [00:42] <CapFan67> ??> NiqhtTrain av/adwcleaner
#72 [00:42] <Absol> NiqhtTrain: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#73 [00:42] <Absol> NiqhtTrain: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#74 [00:44] <CapFan67> redplanet, ...in your backups folder are .zip files. Enable extensions, and you can see them. (in a file explorer window, click the view tab and check "file name extensions")
#75 [00:44] * Cookie [webchat@207.5.7.165] has quit. (Quit: webchat.esper.net)
#76 [00:44] * NiqhtTrain [webchat@216.106.85.73.reverse.socket.net] has quit. (Quit: webchat.esper.net)
#77 [00:45] <redplanet> CapFan67 okay I checked 'show file name extensions' but I still see no zip files
#78 [00:45] * NiqhtTrain [webchat@216.106.85.73.reverse.socket.net] has joined #minecrafthelp
#79 [00:46] <NiqhtTrain> https://paste.ubuntu.com/p/YptBBGrgvY/
#80 [00:47] <NiqhtTrain> it worked
#81 [00:47] <CapFan67> NiqhtTrain, Great!
#82 [00:47] * Lisa [webchat@180.249.116.66] has quit. (Quit: webchat.esper.net)
#83 [00:47] <NiqhtTrain> thank you all!
#84 [00:48] * NiqhtTrain [webchat@216.106.85.73.reverse.socket.net] has quit. (Client Quit)
#85 [00:48] <CapFan67> redplanet, In-game backup function creates a .zip file of your world. Here is what an example backups folder looks like: https://i.imgur.com/tJ2MnxQ.png
#86 [00:48] <CapFan67> redplanet, Is the contents of your folder somehow formatted differently?
#87 [00:51] <redplanet> CapFan67 I guess it might be but there are two folders in Minecraft backups, and no zip files
#88 [00:52] <redplanet> I'm reasonably sure I didn't move or delete a zip file
#89 [00:52] <CapFan67> redplanet, Are the two folders roughly the same name format? If so, what's the name of one of the folders?
#90 [00:53] <redplanet> CapFan67 one is 'saves' and the other is 'april282019' which is when I first started trying/failing to do this
#91 [00:54] <CapFan67> redplanet, Neither of those is the proper format for a minecraft world backup file. It doesn't sound like you have any backups in your .minecraft/backups/ folder.
#92 [00:55] <redplanet> CapFan67 I may have screwed everything up worse than I thought
#93 [00:56] <redplanet> CapFan67 does every backup you make stay in Minecraft backups or does each one overwrite the last
#94 [00:57] <CapFan67> redplanet, The name has the date/time in it. Every backup is a new file. You can have many backups of the same world. They're not overwritten or deleted.
#95 [00:57] <redplanet> CapFan67 I made many backups before the incident but now they are missing
#96 [00:58] <redplanet> CapFan67 is there a way to search for those zip files in case I just moved them somewhere
#97 [00:59] <CapFan67> redplanet, If it were me, I would use a search tool and look for 2019 .zip files. Personally, I use a tool called "Search Everything" to search all of my files for specific file names (in my case, 3 TB of files). The tool can be found here: https://www.voidtools.com/
#98 [01:01] <CapFan67> redplanet, Here's an example of the output, when you search for that exact criteria: https://i.imgur.com/KvtJT40.png
#99 [01:01] <redplanet> CapFan67 Thank you, I will try that and hope I just moved them
#100 [01:01] <CapFan67> redplanet, The idea would be, see if you accidently moved them somewhere.
#101 [01:01] <redplanet> CapFan67 I appreciate your help greatly
#102 [01:01] <CapFan67> redplanet, Best of luck with your world recovery.
#103 [01:04] * REI [webchat@c-76-126-144-193.hsd1.ca.comcast.net] has joined #minecrafthelp
#104 [01:05] <REI> when I load up Minecraft and press start it loads the bar halfway and boots up and then crashes seconds later, ive tried uninstalling and reinstalling it and that doesn't work so im at a loss
#105 [01:07] <CapFan67> REI, When it crashes, do you get an error dialog with a "more details" link?
#106 [01:08] <REI> no
#107 [01:08] <CapFan67> REI, What does the crash dialog say?
#108 [01:09] <redplanet> CapFan67 I found it - sort of? How do I copy it to the new folder
#109 [01:09] <REI> "An unexpected issue occurred and the game crashed. We're sorry for the inconvenience"
#110 [01:10] <CapFan67> REI, Crashes without an exit code or "more details" dialog are sometimes caused by incompatible software, malware or bundleware. Let's see if you have any installed:
#111 [01:10] <CapFan67> ??> REI tools/hjt
#112 [01:10] <Absol> REI: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#113 [01:10] <Absol> REI: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#114 [01:12] <REI> https://paste.ubuntu.com/
#115 [01:12] <REI> i think i did it right
#116 [01:13] <CapFan67> REI, That's the base site. Fill in the Poster field and Content field. Then click "Paste!". You will get a new page with your paste. Give us the link to that new page.
#117 [01:13] <REI> https://paste.ubuntu.com/p/sBkjvfSdtW/
#118 [01:14] <REI> ok this should work n ow
#119 [01:14] <REI> now*
#120 [01:14] <CapFan67> stand by
#121 [01:14] <CapFan67> REI, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#122 [01:14] <CapFan67> ??> REI av/adwcleaner
#123 [01:14] <Absol> REI: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#124 [01:14] <Absol> REI: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#125 [01:16] * Vlad2005 [webchat@178-78-40-105.broadband.coltel.ru] has joined #minecrafthelp
#126 [01:17] * REi [webchat@c-76-126-144-193.hsd1.ca.comcast.net] has joined #minecrafthelp
#127 [01:17] <CapFan67> REi, Welcome back.
#128 [01:17] <REi> ok I did what I was asked
#129 [01:17] <Vlad2005> Hello I lost my license can I return it?
#130 [01:17] <REi> it said the cleaning was done
#131 [01:17] <CapFan67> REi, Try the game now. Be patient with the first run, you may have lots of assets and libraries to download.
#132 [01:18] * kid [webchat@122.104.235.178] has joined #minecrafthelp
#133 [01:18] <CapFan67> Vlad2005, When you say you lost your license, do you mean you no longer have control of your Java Edition account?
#134 [01:18] <REi> it worked!
#135 [01:18] * kid [webchat@122.104.235.178] has quit. (Client Quit)
#136 [01:18] <CapFan67> REi, Great!
#137 [01:18] <REi> thanks so much!
#138 [01:18] <CapFan67> REi, Enjoy!
#139 [01:19] * REi [webchat@c-76-126-144-193.hsd1.ca.comcast.net] has quit. (Client Quit)
#140 [01:19] <Vlad2005> Yes
#141 [01:19] * helper [webchat@122.104.235.178] has joined #minecrafthelp
#142 [01:19] * Absol kicked helper from #minecrafthelp (Reason: elper :You are not a helper. (#1418))
#143 [01:19] <Vlad2005> i can play just demo-mode
#144 [01:20] <Vlad2005> i can play only demo
#145 [01:21] <CapFan67> Vlad2005, If you login and look at the account page, do you see your Java Edition license? https://account.mojang.com/me
#146 [01:23] <Vlad2005> she's missing even though I bought her.
#147 [01:23] <CapFan67> Vlad2005, When you load that page after logging in, what do you see?
#148 [01:24] <Vlad2005> I see my account statistics
#149 [01:25] <CapFan67> Vlad2005, That's a good sign. Under "My Games", does it show "Minecraft Java Edition"?
#150 [01:27] <Vlad2005> Cobalt Minecraft Minecraft
#151 [01:27] <Vlad2005> Scrolls
#152 [01:27] <CapFan67> Vlad2005, I don't mean the pull down, I mean in the body of the page.
#153 [01:28] <Vlad2005> no I see ways to purchase minecraft
#154 [01:29] <CapFan67> Vlad2005, Ok. When did you purchase your game? (roughly how long ago?)
#155 [01:30] <Vlad2005> no I see ways to purchase minecraft
#156 [01:30] <CapFan67> Vlad2005, I get that. My question is, how long ago did you buy the game? Recently? Years ago?
#157 [01:31] * Vlad20056 [webchat@178-78-40-105.broadband.coltel.ru] has joined #minecrafthelp
#158 [01:32] * Jasper [webchat@214.232.13.160.dy.iij4u.or.jp] has joined #minecrafthelp
#159 [01:32] <Jasper> hello
#160 [01:32] <CapFan67> Hi
#161 [01:32] <Vlad20056> Hello I lost my minecraft license
#162 [01:33] <CapFan67> Vlad20056, ...so you said. I was asking roughly how long ago did you buy the game? today? recently? years ago?
#163 [01:33] <Vlad20056> I was talking to you a few minutes ago, but my laptop just ran out of power.
#164 [01:34] <Jasper> When I press play onto the Minecraft Launcher, it doesn't let me go in. It says 0MB when it takes forever also. And when it goes half way it says "ERROR :( Unable to extract native files"
#165 [01:34] <Vlad20056> a year ago
#166 [01:35] <CapFan67> Jasper, It says "0MB"? That's odd. Have you verified that you have free space on your C: drive?
#167 [01:35] <Jasper> C: drive?
#168 [01:36] <CapFan67> Vlad20056, Mojang doesn't have any mechanism for moving accounts. If you created your account a year ago, and purchased Java Edition, it would still be there. Are you *sure* you didn't create that account recently trying to log into your account?
#169 [01:36] <Jasper> How would I check
#170 [01:36] <CapFan67> Jasper, My apologies, I see you're on a Mac.
#171 [01:36] <Jasper> yeah
#172 [01:37] <Vlad20056> i sure
#173 [01:37] <CapFan67> Jasper, I'm not familiar with Mac OS, and probably can't help much. The 0MB suggests you're low on available disk space.
#174 [01:37] <Jasper> I see
#175 [01:37] <Jasper> I'll go and check. Bye
#176 [01:37] * Jasper [webchat@214.232.13.160.dy.iij4u.or.jp] has quit. (Quit: webchat.esper.net)
#177 [01:37] <CapFan67> Vlad20056, Then something has gone wrong with your account. You'll need to contact Mojang Customer Support. Do you need a link?
#178 [01:38] <redplanet> CapFan67 I have copied the backup to a new folder, now how do I proceed so I can play the backup?
#179 [01:38] <Vlad20056> i contacted
#180 [01:38] <CapFan67> Vlad20056, Sounds like you're on track. Just a matter of waiting for them to respond then.
#181 [01:39] <CapFan67> redplanet, You found the backup! Very nice. Open the backup (double click on it). You'll see your world contents. Copy the contents to a new folder in your saves folder.
#182 [01:39] <Vlad20056> I wrote a letter to mojang a week ago
#183 [01:40] <CapFan67> Vlad20056, For wait times, look here: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#184 [01:41] <redplanet> CapFan67 okay I have done so. I may have done it several times in several other folders earlier, but I don't know what to do from there.
#185 [01:42] <Vlad20056> thanks(
#186 [01:42] <CapFan67> redplanet, So, you copy the contents of the backup to a new folder in saves. To be sure it's right, you navigate into save, into your new folder name, and in there you will see level.dat.
#187 [01:42] <CapFan67> redplanet, If that works, then run the game and you will see that world (the client looks for the level.dat to display the world in the list)
#188 [01:44] <Vlad20056> good bye)
#189 [01:44] <redplanet> I found level.dat but the select world list is not showing anything different from before
#190 [01:44] * Matt8 [webchat@101.178.90.176] has joined #minecrafthelp
#191 [01:45] <Matt8> I need to change my security questions but i dont have my emial
#192 [01:45] <CapFan67> redplanet, Assuming the level.dat isn't corrupt, you will see the world listed. Note that the first line shows the name, and the second line shows the folder name.
#193 [01:46] <CapFan67> Matt8, changing your security questions requires knowing your login credentials and having access to your email. If you don't have both of those, you will need to contact Mojang Customer Support. Need a link?
#194 [01:47] <Matt8> yes please i thought this was customer support
#195 [01:47] <redplanet> CapFan67 my select world list doesn't show any folder names. Did you mean somewhere else?
#196 [01:47] <CapFan67> Matt8, No, we're community technical support. We're not Mojang and can't fix account issues. Here's the link:
#197 [01:47] <CapFan67> ??> Matt8 account/send-email
#198 [01:47] <Absol> Matt8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#199 [01:47] <Absol> Matt8: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#200 [01:48] <Matt8> i dont have my transaction ID because i bought this like 10 years ago
#201 [01:49] <CapFan67> redplanet, It may not be obvious when they're the same, but I renamed a folder so you could see what I mean: https://i.imgur.com/CC6NWCe.png
#202 [01:49] * Matt8 [webchat@101.178.90.176] has quit. (Quit: webchat.esper.net)
#203 [01:49] <CapFan67> Matt8, Here's the help page to recover your transaction id:
#204 [01:49] <CapFan67> ..gah.
#205 [01:50] <redplanet> CapFan67 all my folder names are the same as world names so I didn't notice :P I guess it's loaded? But it still says version 1.14 so I worry
#206 [01:51] <CapFan67> redplanet, So, if your newly created folder, in your saves folder, doesn't show up on the select world list, then your level.dat isn't a valid file.
#207 [01:51] <redplanet> CapFan67 to be clear I am back in 1.13 now
#208 [01:52] <CapFan67> If the version displayed in that list is 1.14, then that's the last version that the level.dat was loaded with. Either it's not your newly created folder (check to be sure), or the backup was after you loaded in 1.14.
#209 [01:53] <redplanet> CapFan67 I will try again with an older backup from a week before the incident
#210 [01:58] <redplanet> CapFan67 still no change with an older backup
#211 [01:58] <CapFan67> redplanet, did you create a unique folder name to restore your backup to, to make sure it shows up on the server list?
#212 [02:00] <redplanet> CapFan67 I named them with different names from any other folders
#213 [02:00] <CapFan67> redplanet, ...and do you see those unique names of the new folders in your select world list?
#214 [02:00] <redplanet> CapFan67 no, none of them
#215 [02:01] <CapFan67> redplanet, Ok, let's step through this together. From your .minecraft folder, open the 'saves' folder.
#216 [02:02] <CapFan67> redplanet, Inside the 'saves' folder, do you see one of your new folders? If so, what is the folder called?
#217 [02:02] <redplanet> CapFan67 In it are my worlds, plus the new folders 'backup' and 'new'
#218 [02:03] <CapFan67> redplanet, Ok, let's pick on 'new'. Open the 'new' folder. Inside, do you see a level.dat file?
#219 [02:04] <redplanet> CapFan67 in the 'new' folder is the zipped folder I copied over from a backup I made a wqeek before the incident
#220 [02:04] <redplanet> CapFan67 In that folder there is a level.dat
#221 [02:05] <CapFan67> redplanet, Ok. that's the problem. You don't want the .zip file in this folder. You want the contents of the .zip file in this folder.
#222 [02:06] <redplanet> CapFan67 I thought I got it unzipped but must not have done it right
#223 [02:06] <CapFan67> redplanet, You should have two file explorer windows open. With one, view your 'new' folder. The other, open your .zip file. Then, copy the .zip contents to your 'new' folder.
#224 [02:07] <CapFan67> redplanet, When done correctly, your 'new' folder will have level.dat, along with lots of other folders (data, region, etc).
#225 [02:13] <CapFan67> redplanet, It's well after midnight. I need to get some sleep. Hopefully I've given you enough information to restore your world. Best of luck.
#226 [02:14] <redplanet> CapFan67 thanks for your help and for being patient with me :)
#227 [02:44] * Skheppy [webchat@136.52.102.111] has joined #minecrafthelp
#228 [02:44] <Skheppy> hi
#229 [02:44] <Greymagic27> Skheppy, Hey. How can we help?
#230 [02:44] * Skheppy [webchat@136.52.102.111] has quit. (Client Quit)
#231 [03:25] * DDD [webchat@75-164-174-208.ptld.qwest.net] has joined #minecrafthelp
#232 [03:25] * DDD [webchat@75-164-174-208.ptld.qwest.net] has quit. (Client Quit)
#233 [03:26] * Cyan1 [webchat@bb42-60-36-42.singnet.com.sg] has joined #minecrafthelp
#234 [03:26] * ilektra1 [webchat@ppp-94-67-50-151.home.otenet.gr] has joined #minecrafthelp
#235 [03:26] <ilektra1> The game crashed whilst initializing game
#236 [03:26] <ilektra1> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#237 [03:27] <Greymagic27> ??> ilektra1 win/dxdiag
#238 [03:27] <Absol> ilektra1: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#239 [03:28] <Cyan1> i upgraded my os to windows 10 and it caused my game to loose fps is that normal?
#240 [03:33] * Muriz [webchat@c83-248-102-159.bredband.comhem.se] has joined #minecrafthelp
#241 [03:35] <Muriz> Hi, I can't start the new 1.14.2. I just get a white frame that doesn't load. It doesn't help to wait. I can't play any of the older versions either. But it has worked before, quite some time ago. A couple of months ago. Would be glad for any help.
#242 [03:49] * ilektra1 [webchat@ppp-94-67-50-151.home.otenet.gr] has quit. (Quit: webchat.esper.net)
#243 [03:53] * FinnMalte [webchat@5850-AMTS-1-133.dialup.samtel.ru] has joined #minecrafthelp
#244 [03:55] <FinnMalte> Hello, I can not emigrate an old account, because I do not remember the old mail and paypal as a long time ago I bought minecraft. i remember old passwords
#245 [03:58] * dvy [webchat@cpe-76-171-177-215.socal.res.rr.com] has joined #minecrafthelp
#246 [04:00] <dvy> I am trying to redeem my minecon 2016 cape and it has not been redeemed yet. However when I click the link it takes me to a webpage unrelated to the cape. How do I redeem my cape?
#247 [04:06] <mattym> dvy, The period to redeem any capes has long since passed.
#248 [04:11] * Cyan1 [webchat@bb42-60-36-42.singnet.com.sg] has quit. (Quit: webchat.esper.net)
#249 [04:15] * vegetprovath100 [webchat@45.64.136.183] has joined #minecrafthelp
#250 [04:16] <vegetprovath100> i need help
#251 [04:16] * MrKubaCZ3 [webchat@185.104.184.105] has joined #minecrafthelp
#252 [04:16] <MrKubaCZ3> Hi
#253 [04:16] <MrKubaCZ3> please help
#254 [04:16] * Muriz [webchat@c83-248-102-159.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#255 [04:18] <vegetprovath100> when I join Minecraft it says that it has crashed and it says The game crashed whilst initializing game
#256 [04:18] <vegetprovath100> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#257 [04:27] * dvy [webchat@cpe-76-171-177-215.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#258 [04:42] * vegetprovath100 [webchat@45.64.136.183] has quit. (Quit: webchat.esper.net)
#259 [04:45] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#260 [05:17] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#262 [05:20] * Lord_of_Life [~Lord@77.28.171.17] has joined #minecrafthelp
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#265 [05:45] * sharko [webchat@47.156.101.75] has joined #minecrafthelp
#266 [05:45] <sharko> hello
#267 [05:46] <sharko> hi im having trouble having Minecraft installed on my computer, and ive been charged multiple times for purchasing the game
#268 [05:52] <sharko> any help?
#269 [05:56] <sharko> hello
#270 [06:10] * monkeyVSshark [webchat@10.218.164.82.customer.cdi.no] has joined #minecrafthelp
#271 [06:14] * Danny [webchat@174-26-102-96.phnx.qwest.net] has quit. (Quit: webchat.esper.net)
#272 [06:19] * Rusty_Gusty [webchat@73.111.87.116.starhub.net.sg] has joined #minecrafthelp
#273 [06:24] <Rusty_Gusty> If I don't have my transaction ID, how can I find my lost email address for my old Mojang account so I can migrate to a Microsoft account?
#274 [06:30] * krtek788 [webchat@194.228.68.31] has joined #minecrafthelp
#275 [06:33] <krtek788> Hello, i have aroblem with log in.
#276 [06:38] * TheRantingScot [webchat@23.226.131.246.static.quadranet.com] has joined #minecrafthelp
#277 [06:39] <TheRantingScot> Is anyone having any issues logging into the Minecraft.net account section?
#278 [06:39] <TheRantingScot> I have reset my Password but it won't let me access the account section and it doesn't seem to be updating to allow me to access the launchers
#279 [06:41] * Akain [webchat@pool-173-70-23-142.nwrknj.fios.verizon.net] has joined #minecrafthelp
#280 [06:41] <Akain> hello
#281 [06:42] <Akain> im trying to get a username and it says its available on namemc but mojang wont let me
#282 [06:42] <Akain> its not a slur or anything its just a word
#283 [06:45] * ivan` [~ivan@68.ip-149-56-14.net] has quit. (Quit: Leaving)
#284 [06:52] * Drowadur [webchat@optika1a-ge1.jaw.cz] has joined #minecrafthelp
#285 [06:53] <Drowadur> Hello support centre! I do need some help with minecraft starting up and ending in an error nuk.json, the ful description of it is here https://paste.ubuntu.com/p/p5BjM27vPn/
#286 [06:57] <Drowadur> can somebody suggest a way of fixing this error message?
#287 [07:10] * Sushil [webchat@103.109.109.182] has joined #minecrafthelp
#288 [07:10] * krtek788 [webchat@194.228.68.31] has quit. (Quit: webchat.esper.net)
#289 [07:11] <Sushil> hello
#290 [07:12] <Sushil> I am currently not able to sigh in to xbox live on minecraft pocket edition, android, version 1.12.0.6
#291 [07:12] <Sushil> sigh*
#292 [07:12] <Sushil> sign*
#293 [07:21] * somedude [webchat@host-176-43-3-252.reverse.superonline.net] has joined #minecrafthelp
#294 [07:21] <somedude> hey
#295 [07:21] * somedude [webchat@host-176-43-3-252.reverse.superonline.net] has quit. (Client Quit)
#296 [07:27] * byn [webchat@162-201-36-159.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#297 [07:29] <byn> I have a problem with launching, is there a solution to fix the Java (TM) Platform SE Binary bug besides restarting my Windows 10 PC, reinstalling Java and Minecraft, and updating video drivers? I've attempted to fix the problem using all of those, but I haven't gotten any success with it.
#298 [07:31] * byn [webchat@162-201-36-159.lightspeed.iplsin.sbcglobal.net] has quit. (Client Quit)
#299 [07:50] * Sushil [webchat@103.109.109.182] has joined #minecrafthelp
#300 [07:51] * Sushil [webchat@103.109.109.182] has quit. (Client Quit)
#301 [07:54] * LUCKY_B0I [webchat@cpc112319-pete13-2-0-cust423.4-4.cable.virginm.net] has joined #minecrafthelp
#302 [07:56] <LUCKY_B0I> Hello, I have a runtime error r6025 pure virtual function call error appear each time I try to boot Minecraft. Due to this issue I cannot even load the game to the start screen. What do I do?
#303 [07:57] * Ethan [webchat@90.255.101.187] has joined #minecrafthelp
#304 [07:57] * Drowadur [webchat@optika1a-ge1.jaw.cz] has joined #minecrafthelp
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#306 [07:57] * Rusty_Gusty [webchat@73.111.87.116.starhub.net.sg] has joined #minecrafthelp
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#308 [07:58] * Rusty_Gusty [webchat@73.111.87.116.starhub.net.sg] has quit. (Client Quit)
#309 [07:58] <Ethan> Hey, everytime i try to join a server i get the error message: 'io.netty.channel.abstractchannel$annotatedconnectexception'.
#310 [08:00] * gbkpk [webchat@47-41-129-179.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#311 [08:02] <gbkpk> hey back again my minecraft keeps crashing and saying "there was an unxepected issue the game has crashed we are sorry for the inconvinence" is there anything that i can do?
#312 [08:09] * chopz [webchat@138.75.11.234] has joined #minecrafthelp
#313 [08:09] <chopz> how to fix minecraft internal exception: java.io.ioexception: an existing connection was forcibly closed by the remote host
#314 [08:10] * Callum [webchat@host81-135-197-125.range81-135.btcentralplus.com] has joined #minecrafthelp
#315 [08:10] <Callum> Hi, I am not receiving emails from Mojang when i try to reset my password even though i have received emails from Mojang in the past?
#316 [08:14] <Ethan> Hey, everytime i try to join a server i get the error message: 'io.netty.channel.abstractchannel$annotatedconnectexception'.
#317 [08:19] * b1sergiu [webchat@5-13-151-132.residential.rdsnet.ro] has joined #minecrafthelp
#318 [08:21] <b1sergiu> Hello, I reinstalled Minecraft and upon launching 1.14.2 I got this error message: https://paste.gg/p/anonymous/c2056b042edc49f794f8f2ba03b5e0f7
#319 [08:21] <b1sergiu> What should I do? Thanks!
#320 [08:23] * Gigapasta [webchat@172.76.154.114] has joined #minecrafthelp
#321 [08:23] <Gigapasta> hello?
#322 [08:23] * Ethan [webchat@90.255.101.187] has quit. (Quit: webchat.esper.net)
#323 [08:25] <Gigapasta> IM having trouble reseting my password to migrate my account. i had a old minecraft account and the username and passoword were not working so i decided to try reset my password, but the email is not going through to the inbox or spam folder
#324 [08:26] * gbkpk [webchat@47-41-129-179.dhcp.unas.mo.charter.com] has quit. (Quit: webchat.esper.net)
#325 [08:37] * b1sergiu [webchat@5-13-151-132.residential.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#326 [08:40] * chopz [webchat@138.75.11.234] has quit. (Quit: webchat.esper.net)
#327 [08:49] * Espy [webchat@cpe-67-248-209-141.nycap.res.rr.com] has joined #minecrafthelp
#328 [08:50] <Espy> Hello?
#329 [08:51] * Espy [webchat@cpe-67-248-209-141.nycap.res.rr.com] has quit. (Client Quit)
#330 [09:00] * RubenKuch [webchat@c-76-122-62-51.hsd1.fl.comcast.net] has joined #minecrafthelp
#331 [09:00] <RubenKuch> hi
#332 [09:01] <RubenKuch> I am trying to get in 1.8 forge but it just crashes when i get on
#333 [09:06] * MCGamingBear53 [webchat@207.38.148.152] has joined #minecrafthelp
#334 [09:07] <RubenKuch> hi
#335 [09:07] <MCGamingBear53> My game stops loading and never finishes. It's trying to load now...
#336 [09:08] <RubenKuch> same
#337 [09:08] <RubenKuch> Error: java.lang.NullPointerException: Initializing game
#338 [09:08] <MCGamingBear53> Should we report to Mojang?
#339 [09:09] <RubenKuch> yes
#340 [09:09] <RubenKuch> idk how
#341 [09:09] <MCGamingBear53> Well than, I'm gonna do it now. (Or try.)
#342 [09:09] <RubenKuch> ok
#343 [09:15] * Hyeonmin [webchat@14.45.26.108] has joined #minecrafthelp
#344 [09:16] <Hyeonmin> Hi. Can you guys help me?
#345 [09:16] <Hyeonmin> I wanted to buy mobile version Mincraft, but I bought PC version Mincraft by mistake.
#346 [09:17] <Hyeonmin> Can I get a refund in this case?
#347 [09:18] <urielsalis> ??> Hyeonmin account/refund
#348 [09:18] <Absol> Hyeonmin: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#349 [09:18] <RubenKuch> its ok
#350 [09:18] * RubenKuch [webchat@c-76-122-62-51.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#351 [09:20] * Comradee [webchat@159-118-152-68.cpe.cableone.net] has joined #minecrafthelp
#352 [09:20] <Comradee> hello?
#353 [09:21] <Comradee> is anyone here?
#354 [09:21] <Hyeonmin> Thanks for answer.
#355 [09:21] <Hyeonmin> I'm here
#356 [09:21] <Comradee> ok can you help me out
#357 [09:21] <Hyeonmin> but I'm not a help guy sorry
#358 [09:21] <Comradee> oh
#359 [09:21] <Hyeonmin> I'm a customer too
#360 [09:22] <Hyeonmin> I'm leaving
#361 [09:22] <Hyeonmin> bye
#362 [09:22] * Hyeonmin [webchat@14.45.26.108] has quit. (Quit: webchat.esper.net)
#363 [09:22] <Comradee> is tthere a help person
#364 [09:23] * Comradee [webchat@159-118-152-68.cpe.cableone.net] has quit. (Client Quit)
#365 [09:25] * gabri [webchat@77-32-0-107.dyn.eolo.it] has joined #minecrafthelp
#366 [09:27] <gabri> è da tanto tempo che non gioco a minecraft, questi giorni però mi è venuta voglia di giocarci, ma non ricordo le credenziali del mio account mojang quindi non so come scaricarlo. COME POSSO FARE??
#367 [09:32] * orbeja2004 [webchat@5.29.168.28] has joined #minecrafthelp
#368 [09:34] <orbeja2004> When I try to download version 1.9.4, it says "Not able to save download". What do I need to do?
#369 [09:34] * fixed [webchat@78-23-86-54.access.telenet.be] has joined #minecrafthelp
#370 [09:34] <fixed> Hey
#371 [09:34] <fixed> any helpers online?
#372 [09:34] * kei [webchat@76-199-232-118.lightspeed.kscymo.sbcglobal.net] has joined #minecrafthelp
#373 [09:35] <kei> i cant migrate because i dont remember my username.
#374 [09:35] <kei> hello
#375 [09:36] * Hunter [webchat@cpc147284-walt27-2-0-cust416.13-2.cable.virginm.net] has joined #minecrafthelp
#376 [09:36] <kei> How do i find my username in order to migrate?
#377 [09:36] <kei> i forgot it
#378 [09:37] <Hunter> check your email im pretty sure that you get the account activation with ur ursername inside of it
#379 [09:38] <kei> I delete emails
#380 [09:38] <Hunter> Rip
#381 [09:38] <kei> how would i get it re sent
#382 [09:39] <Hunter> Ask For A Security question change or somthing like that
#383 [09:39] <kei> where:(
#384 [09:39] <Hunter> on minecraft.net
#385 [09:40] * Drowadur [webchat@optika1a-ge1.jaw.cz] has quit. (Quit: webchat.esper.net)
#386 [09:40] <kei> literally doesnt have a place for that. but thanks anyways.
#387 [09:40] <Hunter> or help.mojang.com/customer
#388 [09:40] * Deeeebs [webchat@107-218-3-65.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#389 [09:41] <Deeeebs> anyone here?
#390 [09:41] <Hunter> Lol My Problem Involves THe Fact That My Email was deactivated and i have security questions .-.
#391 [09:42] <Deeeebs> my problem is that im coming from and old username legacy account
#392 [09:42] <Hunter> i changed that like in 2015
#393 [09:42] <Hunter> I Forgot how to fix that completeky
#394 [09:43] <Deeeebs> i cant even password reset
#395 [09:43] <Deeeebs> not getting emails
#396 [09:43] <Hunter> Same
#397 [09:43] <Deeeebs> emails support yesterday
#398 [09:43] <Deeeebs> still waiting to hear back
#399 [09:43] <Hunter> U Have To Wait For a While
#400 [09:44] <Deeeebs> support was better before microcrap
#401 [09:44] <Hunter> ikr
#402 [09:44] <Deeeebs> back to runescape....
#403 [09:44] <CapFan67> Hi folks.
#404 [09:45] <Deeeebs> +2 69
#405 [09:45] * kei [webchat@76-199-232-118.lightspeed.kscymo.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#406 [09:45] <Deeeebs> lol
#407 [09:45] <CapFan67> hunter, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you don't have two of these three things, you will need to contact Mojang Support.
#408 [09:45] <CapFan67> Do you need a link?
#409 [09:46] <Hunter> i have already its fine
#410 [09:46] <CapFan67> Deeeebs, Are you trying to migrate?
#411 [09:46] <Hunter> just helping others if they need atm
#412 [09:46] <Deeeebs> i have contacted them too with my invoice number from 2011 :D
#413 [09:46] <Deeeebs> using the same email as i purchased with but im coming from legacy account
#414 [09:47] <Deeeebs> says ive already migrated but dont ever remember doing it
#415 [09:47] <Deeeebs> so i cant get password reset emails
#416 [09:47] <CapFan67> Deeeebs, Ah. Have you checked to see if your profile name changed?
#417 [09:47] <Deeeebs> so im just twiddling my thumbs
#418 [09:47] <Deeeebs> how?
#419 [09:48] <Deeeebs> i cant even login
#420 [09:48] <CapFan67> Deeeebs, I can check if you tell me your profile/character name. Or you can check here: http://namemc.com/
#421 [09:48] <Deeeebs> so no download of the official client
#422 [09:48] <Deeeebs> should be the same
#423 [09:48] <CapFan67> Deeeebs, I can give you the direct download link if you like.
#424 [09:48] <CapFan67> Deeeebs, "should". If you didn't migrate, then someone else did and that is usually associated with a name change.
#425 [09:49] <CapFan67> Deeeebs, Here's the launcher download link: https://launcher.mojang.com/download/MinecraftInstaller.msi
#426 [09:49] <Deeeebs> well should is all i know
#427 [09:49] <CapFan67> Deeeebs, What is your profile/character name?
#428 [09:50] <Deeeebs> hmm let me thing back to 2011.......
#429 [09:50] <Deeeebs> think*
#430 [09:50] <Deeeebs> Deeeebs'
#431 [09:51] <Deeeebs> they didnt like Dick'n'Cider back then....
#432 [09:51] <Absol> Deeeebs: Please keep it civil
#433 [09:51] <CapFan67> Deeeebs, On the bright side, the name hasn't changed. It has been migrated (it's a Mojang account).
#434 [09:53] <Deeeebs> on another note
#435 [09:54] <Deeeebs> im running an HPE ML1110 Gen10 with 128GB of RAM, 340GB M.2 SSD with an 60TB raid 5 trying to run the mincraft server and getting the dreaded "Can't keep up is the server overloaded?"
#436 [09:55] <Deeeebs> any ideas on that?
#437 [09:55] <Deeeebs> its got an E5-2670 V3 xeon in it.
#438 [09:55] * orbeja2004 [webchat@5.29.168.28] has quit. (Quit: webchat.esper.net)
#439 [09:55] <Deeeebs> ML110*
#440 [09:56] <CapFan67> Deeeebs, I trust you're talking about vanilla 1.14.x? 1.14 is *still* running poorly. I'm anxiously waiting server side performance fixes.
#441 [09:56] <CapFan67> Deeeebs, Spigot 1.14 seems to run much better for me.
#442 [09:56] <Deeeebs> this is just the default java server install vanilla fresh 2 days ago no one has ever logged in
#443 [09:57] <Deeeebs> they messages happen about every 12 hours from each other
#444 [09:57] <Deeeebs> forgive me as im a NOOB again when it comes to this. been soo long since ive played
#445 [09:57] <CapFan67> Deeeebs, If you're not getting regular warnings, then it's more likely some other background service is holding the CPU hostage for a short period.
#446 [09:57] <Deeeebs> so im not familiar with Spigot
#447 [09:58] <Deeeebs> well yes i am doing a 24TB transfer right now....
#448 [09:58] <CapFan67> Deeeebs, Spigot is the performance fork of Craftbukkit.
#449 [09:58] <Deeeebs> but file transfers arent that intensive and that is to the raid
#450 [09:58] <Deeeebs> not the m.2 where minecrafter server is running from
#451 [10:00] <CapFan67> Deeeebs, I wouldn't expect file transfer to cause lower tps, or an occasional delayed processes. it's more likely that it's another background task that's CPU intensive. Antivirus (necessary evil) is notorious for that sort of thing.
#452 [10:00] <CapFan67> Then again, once every twelve hours isn't even noticeable.
#453 [10:00] <Deeeebs> true
#454 [10:00] * Hunter [webchat@cpc147284-walt27-2-0-cust416.13-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#455 [10:00] <Deeeebs> but its all vanillia
#456 [10:00] <fixed> Hey
#457 [10:00] <fixed> any helpers on?
#458 [10:00] <CapFan67> Hello fixed.
#459 [10:00] <Deeeebs> so maybe windows updatee is doing it
#460 [10:01] <fixed> Hey CapFan
#461 [10:01] <CapFan67> Deeeebs, That's certainly a possibility. I'd monitor and test while the server is in an idle state.
#462 [10:01] <Deeeebs> Hello fixed
#463 [10:01] <Deeeebs> but its not
#464 [10:01] <Deeeebs> :D
#465 [10:01] <CapFan67> fixed, What do you need help with?
#466 [10:01] <fixed> I fixed something that Greycat tried to fix with me
#467 [10:01] <Deeeebs> hence why you are here
#468 [10:01] <Deeeebs> oh
#469 [10:01] <Deeeebs> lol
#470 [10:01] <fixed> I would like to give you guys the solution
#471 [10:01] <fixed> If somoene has the same problems
#472 [10:01] <CapFan67> fixed, Sure. We all monitor history here. How did you fix it?
#473 [10:01] <fixed> So
#474 [10:02] <Deeeebs> did you have to send uber eats to tech support to get them to work on your ticket?
#475 [10:02] <fixed> I was having major lag when joining hypixel or any other server (lag when loading into map)
#476 [10:02] * KiwiCeltBoy [webchat@5e07591e.bb.sky.com] has joined #minecrafthelp
#477 [10:02] <KiwiCeltBoy> Hello?
#478 [10:02] <fixed> I fixed it by playing on 1.8 instead of 1.14 or 1.13 or any other version
#479 [10:02] <Deeeebs> hello
#480 [10:02] <CapFan67> KiwiCeltBoy, Hi.
#481 [10:02] * fixed [webchat@78-23-86-54.access.telenet.be] has quit. (Quit: webchat.esper.net)
#482 [10:03] <KiwiCeltBoy> I can't redeem a code for windows 10 that I got from java because it says already redeemed
#483 [10:03] <KiwiCeltBoy> Know how to help?
#484 [10:03] <KiwiCeltBoy> 7
#485 [10:03] <Deeeebs> 6
#486 [10:04] <CapFan67> KiwiCeltBoy, The redeem link is one time use. If it's been associated with a Microsoft account, you will need to log into Windows Store with that account.
#487 [10:04] <KiwiCeltBoy> Windows store?
#488 [10:04] <Deeeebs> yes windows 10 store
#489 [10:04] <CapFan67> The Windows 10 Edition is downloaded from the Windows Store.
#490 [10:04] <Deeeebs> the little white shopping bag by the start button
#491 [10:05] <KiwiCeltBoy> I know but I can't use my code and I don't want to pay agin
#492 [10:05] <KiwiCeltBoy> again*
#493 [10:05] <CapFan67> KiwiCeltBoy, The general process is, use the "redeem" link on the account page to associate your free license with a Microsoft account. Then, log into WIndows Store with that account to download and play.
#494 [10:05] <Deeeebs> have you logged in to the windows store with the correct account?
#495 [10:06] <KiwiCeltBoy> It's my email that I have connected to my microsoft account but not the one on my account
#496 [10:07] <CapFan67> KiwiCeltBoy, Your Microsoft account email, and your Mojang account email do not need to be the same.
#497 [10:07] <KiwiCeltBoy> I know but which one do I need to be logged into on the store?
#498 [10:08] <CapFan67> KiwiCeltBoy, We couldn't possibly know which Microsoft account you associated your license with. Only you would know that.
#499 [10:08] <KiwiCeltBoy> I know but I mean do I need to be logged into microsoft account r the one on my minecraft account?
#500 [10:09] <KiwiCeltBoy> or*
#501 [10:09] <Deeeebs> microsoft
#502 [10:09] <CapFan67> KiwiCeltBoy, Again... You'll need to log into the Windows Store with the Microsoft account that you associated the license with.
#503 [10:09] <KiwiCeltBoy> I am but it says I have to pay
#504 [10:10] <KiwiCeltBoy> And it says my code is already redeemed
#505 [10:10] <Deeeebs> are you sure you didnt buy the java edition?
#506 [10:10] <Deeeebs> or that is the wrong account
#507 [10:10] <KiwiCeltBoy> I did in 2014 and that's where I got the code for windows 10
#508 [10:10] <Deeeebs> oh
#509 [10:10] <Deeeebs> i haven made it that far
#510 [10:11] * galeb [webchat@79-101-216-105.dynamic.isp.telekom.rs] has joined #minecrafthelp
#511 [10:11] <Deeeebs> im still trying to unlock my legacy account to get logged in from purchasing back in 2011
#512 [10:11] <CapFan67> KiwiCeltBoy, Look at your Microsoft Account purchase history. If you associated your license to that account, it will show up there.
#513 [10:11] <KiwiCeltBoy> Ok
#514 [10:11] <galeb> hello i request to change my password but i get no emails to change it
#515 [10:11] <CapFan67> galeb, Did you check your junk/spam folders?
#516 [10:11] <galeb> yes
#517 [10:12] <Deeeebs> galeb are you using outlook or webmail?
#518 [10:12] <CapFan67> galeb, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#519 [10:12] <galeb> ive read thet
#520 [10:12] <galeb> that
#521 [10:12] <CapFan67> galeb, If you're not getting the automatic reply emails, then you'll need to contact Mojang customer support. Do you need a link?
#522 [10:12] <galeb> i cant find the problem
#523 [10:13] <galeb> recently i changed my email
#524 [10:13] <galeb> i sent them emails
#525 [10:13] <Deeeebs> if you are using outlook to POP3 webmail you may need to login in directly to the webmail IE gmaol to check that spam folder as sometimes spam gets filtered at the hoster lever before coming to outlook
#526 [10:13] <galeb> but they didnt respond yet
#527 [10:13] <Deeeebs> gmail*
#528 [10:13] <CapFan67> galeb, When you used the web form to request support, did you get the auto-response with your case number?
#529 [10:13] <KiwiCeltBoy> I have my order history and it says I got minecraft for free but I haven't downloaded it
#530 [10:14] <galeb> yes
#531 [10:14] <CapFan67> galeb, (don't tell us your case number, I'm asking if you got the email)
#532 [10:14] <galeb> i got the mail
#533 [10:14] <CapFan67> galeb, Ok. Then you're on track. Just a matter of waiting for them to respond.
#534 [10:14] <Deeeebs> galeb im waiting too.....
#535 [10:14] <Deeeebs> must bee chinese new years for them
#536 [10:14] <galeb> it says that they are forking on case from april 11
#537 [10:14] <galeb> lol
#538 [10:14] <CapFan67> KiwiCeltBoy, Then you are all set. I'd suggest rebooting (windows store may need a nudge), then downloading the game.
#539 [10:15] <KiwiCeltBoy> Restarting my computer?
#540 [10:15] <CapFan67> KiwiCeltBoy, YOu won't be charged twice. Go through the dialogs after the reboot to download.
#541 [10:15] <CapFan67> KiwiCeltBoy, Yes. Restart your computer, then try the Windows 10 Edition download again.
#542 [10:15] <KiwiCeltBoy> Ok thanks
#543 [10:15] * KiwiCeltBoy [webchat@5e07591e.bb.sky.com] has quit. (Quit: webchat.esper.net)
#544 [10:15] <CapFan67> galeb, Yes. They're *way* behind.
#545 [10:15] <galeb> i ll wait i guess haha
#546 [10:16] <Deeeebs> go do some yardwork
#547 [10:16] <Deeeebs> its a nice day out
#548 [10:16] <Deeeebs> work on your tan
#549 [10:16] <galeb> yeah hahaha
#550 [10:16] <galeb> thanks for help
#551 [10:16] <Deeeebs> or go fishing
#552 [10:17] <Deeeebs> maybe go visit chris farley in the van down by the river
#553 [10:17] <CapFan67> that's vaaaaaan. ...down by the riiiveer!
#554 [10:18] <Deeeebs> well its RRiiiVEEEERRRRRRRRRRRRRR
#555 [10:18] <CapFan67> =)
#556 [10:18] <Deeeebs> but who's counting
#557 [10:19] <Deeeebs> why cant microsoft support bee more like bennigens at lunch
#558 [10:19] <Deeeebs> if its not out in 15 min or less its free
#559 [10:19] <CapFan67> Deeeebs, Microsoft support is fine. Mojang support, on the other hand, has *much* room for improvement.
#560 [10:20] <Deeeebs> well i wish mike and john from microsfot support would help real customers that email in with issues instead of calling me all the time trying to tell me my computer is infested with a virus at a wrong IP address.....
#561 [10:21] <CapFan67> Deeeebs, I'm going to assume you know how ridiculous that comment is, and chuckle along with you.
#562 [10:21] <Deeeebs> one of these days i will reverse proxy their arses and Kali linux them
#563 [10:21] <Deeeebs> yes i know
#564 [10:21] <Deeeebs> just killing time
#565 [10:23] * KiwiCeltBoy [webchat@5e07591e.bb.sky.com] has joined #minecrafthelp
#566 [10:23] <Deeeebs> dun dun dunnnnnnnnn
#567 [10:23] <KiwiCeltBoy> If those who helped me are here thanks it worked :)
#568 [10:23] <Deeeebs> hes back
#569 [10:23] <KiwiCeltBoy> Hi
#570 [10:23] <Deeeebs> hi
#571 [10:23] <KiwiCeltBoy> Thanks for helping
#572 [10:23] <Deeeebs> well
#573 [10:23] <Deeeebs> we didnt know it would work
#574 [10:23] <Deeeebs> just a guess
#575 [10:23] <KiwiCeltBoy> I'm downloading it now anyway
#576 [10:23] <KiwiCeltBoy> So either way thanks
#577 [10:23] <Deeeebs> lucky
#578 [10:24] <KiwiCeltBoy> :D
#579 [10:24] * KiwiCeltBoy [webchat@5e07591e.bb.sky.com] has quit. (Client Quit)
#580 [10:24] <Deeeebs> who knew tech support from day 1 was right
#581 [10:24] <Deeeebs> just reboot
#582 [10:24] <Deeeebs> :D
#583 [10:25] * Jasen [webchat@c-71-194-70-205.hsd1.in.comcast.net] has joined #minecrafthelp
#584 [10:28] <Jasen> I made a skin for Minecraft and have it selected but whenever I load into Minecraft is doesn't show my skin, or anyone else's either. Also I'm unable to keep the launcher open or else the game will not finish starting up. Could that be apart of my skin problem?
#585 [10:29] <Deeeebs> does it work fine if you remove it?
#586 [10:29] <Jasen> The launcher? Yes when I close the launcher the game starts
#587 [10:29] <Deeeebs> the skin...
#588 [10:29] <Deeeebs> remove the skin
#589 [10:30] <Jasen> I'm going to remove the skin now
#590 [10:31] <urielsalis> ??> Jasen tools/hjt
#591 [10:31] <Absol> Jasen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#592 [10:31] <Absol> Jasen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#593 [10:31] <Deeeebs> absol thanks i forgot about hijackthis
#594 [10:31] <Deeeebs> havent heard that in over 5 years or more
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#598 [10:42] * Jasen [webchat@c-71-194-70-205.hsd1.in.comcast.net] has joined #minecrafthelp
#599 [10:48] <Jasen> Sorry I got off computer was being buggy. Anyway, my Minecraft skin isn't working when I load it up and I can't see anyone elses skin. Minecraft is also unable to start if I don't close the launcher. Going back to the default skin doesn't let Minecraft load with the launcher and I still am unable to see other peoples' skins
#600 [10:52] * MCGamingBear53 [webchat@207.38.148.152] has quit. (Quit: webchat.esper.net)
#601 [10:57] <CapFan67> Jasen, urielsalis asked you to run a hjt report because the usual cause is incompatible software.
#602 [10:57] <CapFan67> Jasen, did you run the report yet? if not, do you need the instructions?
#603 [10:57] <Jasen> Ah ok. I did ran but I don't have the link to the pastebin anymore.
#604 [10:58] <Jasen> *run it
#605 [10:58] <CapFan67> Jasen, You can run it again and create a new paste. Absol will list the paste instructions:
#606 [10:58] <CapFan67> ??> Jasen paste
#607 [10:58] <Absol> Jasen: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#608 [10:59] <Jasen> https://paste.ubuntu.com/p/z8V9w9ZPPZ/
#609 [11:00] <CapFan67> Jasen, You have a host of incompatible software. ...but let's start with the obvious one:
#610 [11:00] <CapFan67> Jasen, You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#611 [11:01] <CapFan67> ??> Jasen av/adwcleaner
#612 [11:01] <Absol> Jasen: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#613 [11:01] <Absol> Jasen: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#614 [11:02] <CapFan67> Jasen, For the future, Mcafee & ByteFence will *eventually* cause you Minecraft issues. Just tuck that info away when you have download issues.
#615 [11:02] <CapFan67> Jasen, Finally, if you can't login at some point, that will be SecureLine VPN. Disable your VPN when running Minecraft.
#616 [11:03] <CapFan67> Jasen, ...but for today, run ADWCleaner, and I would expect your skins to start working.
#617 [11:03] <CapFan67> odds of user catching any of that: 0.01%
#618 [11:06] * CreepsOnMe [webchat@cable-176-239.sssnet.com] has joined #minecrafthelp
#619 [11:06] * Drool [~drool@host86-151-127-43.range86-151.btcentralplus.com] has quit. (Remote host closed the connection)
#620 [11:06] <CreepsOnMe> hello
#621 [11:06] <Greymagic27> CreepsOnMe, Hey. How can we help?
#622 [11:06] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#623 [11:07] <CreepsOnMe> I can't log into my minecraft account
#624 [11:07] <Greymagic27> CreepsOnMe, When you try, do you get any error message?
#625 [11:07] <CreepsOnMe> yeah
#626 [11:07] <Greymagic27> What's the message?
#627 [11:07] <CreepsOnMe> Login failed. Invalid username or password.
#628 [11:07] <CreepsOnMe> so I tried to change my password
#629 [11:08] <CreepsOnMe> I said I did
#630 [11:08] <CreepsOnMe> So I went to go use the new password
#631 [11:08] <CreepsOnMe> and it still wouldn't work
#632 [11:08] <CreepsOnMe> then I went to reset it again
#633 [11:08] <Greymagic27> CreepsOnMe, Alright. I'd like to check that nothing on your PC is blocking you from logging in: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#634 [11:08] <Greymagic27> ??> CreepsOnMe tools/hjt
#635 [11:08] <Absol> CreepsOnMe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#636 [11:08] <Absol> CreepsOnMe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#637 [11:10] <CreepsOnMe> uh
#638 [11:10] <CreepsOnMe> okay, this is very sus, let me think about this a second
#639 [11:10] * CreepsOnMe [webchat@cable-176-239.sssnet.com] has quit. (Client Quit)
#640 [11:17] * Camilo_americano [webchat@bd640267.virtua.com.br] has joined #minecrafthelp
#641 [11:20] <Camilo_americano> Good Morning! (or good night), i lost the email of my account and i forgot some questions to login on the minecraft site, and i just wanna change my skin, what should i do now?
#642 [11:20] <Camilo_americano> because i changed my pc i need to awser the secret questions
#643 [11:32] <Deeeebs> wonder how many ebay auctions i can win before mojang gets back to me on my support ticket.
#644 [11:33] <Camilo_americano> i sended one 2 weeks ago and i got no reply
#645 [11:33] <Deeeebs> oh geeze thats a lot of auctions for me then....
#646 [11:34] <Camilo_americano> i dont know because it was in portuguese or because the support team its really lazy
#647 [11:35] <Camilo_americano> i just sended one in english and i'm hoping for a quick reply
#648 [11:35] <urielsalis> ??> Camilo_americano account/send-email/wait-time
#649 [11:35] <Absol> Camilo_americano: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#650 [11:35] <Camilo_americano> i just want to change the god damn skin
#651 [11:39] <Camilo_americano> im currently using a 2014 stone skin, i want to use a JoJo's bizarre adventure skin and i am waiting literally a month to change it
#652 [11:40] <Deeeebs> atleast you can login
#653 [11:40] <Deeeebs> at least*
#654 [11:42] <Camilo_americano> i can login but i cant do more than that
#655 [11:46] * atgamer [webchat@cable-81-173-228-161.nc.de] has joined #minecrafthelp
#656 [11:48] <atgamer> Hello i got an old account an now have a new pc and wanted to ask how can i download minecraft without buying minecraft for the second time
#657 [11:48] <atgamer> and use my old account
#658 [11:52] <Deeeebs> did you login with your account?
#659 [11:53] * VADemon__ [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Ping timeout: 198 seconds)
#660 [11:54] <atgamer> no
#661 [11:54] <atgamer> wait
#662 [11:54] <atgamer> yes
#663 [12:00] * Ladybugsati [webchat@76-220-1-185.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#664 [12:02] <Ladybugsati> Hello! I have a MacBook Pro and whenever I try to start minecraft my computer says that "Java has quit unexpectedly" can anyone help me out? Thank you!
#665 [12:08] * dexxy [webchat@smflon1825w-lp130-01-69-158-141-62.dsl.bell.ca] has joined #minecrafthelp
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#667 [12:08] <dexxy> game is constantly crashing
#668 [12:08] <dexxy> https://paste.ubuntu.com/p/hSydSsxvVp/
#669 [12:08] <dexxy> here is my pastebin
#670 [12:08] <dexxy> previously someone said it was a bad resource pack but i have deleted all of them from the source file
#671 [12:08] <dexxy> i have tried deleting and reinstalling the game twice
#672 [12:08] <dexxy> and making sure i have the right version of java
#673 [12:16] * Caroliinaaah [webchat@mobile-access-bcee86-46.dhcp.inet.fi] has joined #minecrafthelp
#674 [12:17] <Caroliinaaah> i can't connect to my minecraft
#675 [12:17] * selston [webchat@136.32.160.46] has joined #minecrafthelp
#676 [12:18] * EkhoSonix [webchat@0132500217.0.fullrate.ninja] has joined #minecrafthelp
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#679 [12:19] <selston> I only have two email address. I have attempted to perform a password reset using both address. In both cases, the system will not respond with a reset link. Is the system slow to respond to reset requests? Is there another way to look up my username or account information?
#680 [12:20] <yhyh> yo my server wont download says unable to download
#681 [12:21] * selston [webchat@136.32.160.46] has quit. (Client Quit)
#682 [12:21] <yhyh> hello?
#683 [12:21] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has quit. (Client Quit)
#684 [12:22] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has joined #minecrafthelp
#685 [12:22] <yhyh> yo
#686 [12:22] <yhyh> it wont download my server
#687 [12:22] <yhyh> says unable to download
#688 [12:22] <yhyh> says unable to download
#689 [12:23] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has left #minecrafthelp
#690 [12:23] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has joined #minecrafthelp
#691 [12:23] <Caroliinaaah> my minecraft says "doesn't answer"
#692 [12:23] <yhyh> yo it wont download my server says unable to downlaod
#693 [12:24] <Caroliinaaah> my minecraft don't answer
#694 [12:24] <yhyh> any1 here?
#695 [12:25] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has quit. (Client Quit)
#696 [12:25] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has joined #minecrafthelp
#697 [12:25] <yhyh> yo
#698 [12:25] <yhyh> any1 here?
#699 [12:26] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has quit. (Client Quit)
#700 [12:28] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has joined #minecrafthelp
#701 [12:28] <yhyh> i try to load up a server and it says unable to download
#702 [12:29] <yhyh> unable to save download
#703 [12:29] * KWall24 [webchat@209-195-67-106.cpe.distributel.net] has joined #minecrafthelp
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#706 [12:30] <KWall24> Hi all, are there still issues with slime spawning in the latest Bedrock versions? I've got a realm, and I verified there's 2 slime chunks right beside each other, I've hollowed them out, and there's nothing spawning.
#707 [12:30] * Minecraftnovice [webchat@12.164.35.5.jtglobal.com] has joined #minecrafthelp
#708 [12:31] <yhyh> my server says unable to save download when i try to load into the game
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#711 [12:33] <Minecraftnovice> I was trying to get the new deep sea add on and clicked on save to Xbox live rather than on device and now my luxury life add on has disappeared and I cannot Access the store on Xbox live or find any way to get it back. I never got the deep sea add on either.
#712 [12:35] * KWall24 [webchat@209-195-67-106.cpe.distributel.net] has joined #minecrafthelp
#713 [12:35] <KWall24> whoops got disconnected
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#715 [12:39] * OctaXavtsmos64 [webchat@modemcable161.111-82-70.mc.videotron.ca] has joined #minecrafthelp
#716 [12:41] <OctaXavtsmos64> i need help to load the game
#717 [12:41] * xXTiger_Wafflexx [webchat@75-131-114-17.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#718 [12:41] <xXTiger_Wafflexx> hai
#719 [12:41] <xXTiger_Wafflexx> i need help
#720 [12:41] <OctaXavtsmos64> me too
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#722 [12:42] <OctaXavtsmos64> my game says to me : the game is already executing but the game never executes!
#723 [12:42] <yhyh> when i try load a server it says unable to save download
#724 [12:44] <OctaXavtsmos64> when i say what i said its like i click on paly,i wait and i wait and i wait,i get bored so i reclick on the play button and it says the game is already executing,then i wait,then it never started
#725 [12:44] <OctaXavtsmos64> *play
#726 [12:44] <yhyh> ffs
#727 [12:44] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has quit. (Client Quit)
#728 [12:45] * Koa [webchat@c-73-70-56-26.hsd1.ca.comcast.net] has joined #minecrafthelp
#729 [12:45] <OctaXavtsmos64> koa can you help me?
#730 [12:45] <Koa> I don't know I was wondering the same
#731 [12:46] <OctaXavtsmos64> my game says to me : the game is already executing but the game never executes!
#732 [12:46] <Koa> Ughhhhh lemme think
#733 [12:46] <OctaXavtsmos64> when i say what i said its like i click on play,i wait and i wait and i wait,i get bored so i reclick on the play button and it says the game is already executing,then i wait,then it never started
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#735 [12:47] <Koa> go into task manager and try to stop the program
#736 [12:47] <OctaXavtsmos64> it is not there
#737 [12:47] <Koa> and then retry and see what it does in your task manager
#738 [12:47] <Koa> ohhhh
#739 [12:47] <Koa> hmmmm
#740 [12:47] <OctaXavtsmos64> like its saying game executing but when i look in task manager its not there
#741 [12:48] <Koa> hmmm
#742 [12:48] <Koa> interesting
#743 [12:48] <Koa> do you have an outdated launcher
#744 [12:49] <OctaXavtsmos64> its the 2.1.3674 laucher
#745 [12:50] * Koa [webchat@c-73-70-56-26.hsd1.ca.comcast.net] has quit. (Client Quit)
#746 [12:51] * Alijah [webchat@pool-72-69-214-156.nycmny.fios.verizon.net] has joined #minecrafthelp
#747 [12:51] <Alijah> Hello
#748 [12:51] <Alijah> Is anyone here to help, before i throw my laptop into the abyss
#749 [12:51] <OctaXavtsmos64> oh no koa didnt answered to me T-T
#750 [12:51] <OctaXavtsmos64> what is your problem?
#751 [12:52] <OctaXavtsmos64> if i can maybe help you
#752 [12:52] <Alijah> I had an old account, played for a while and then stopped. At some point i apparently 'migrated' but i dont particularly remember doing that
#753 [12:52] <Alijah> I made a new account with my new email
#754 [12:52] <Alijah> but i can't import my old account to this one
#755 [12:52] <Alijah> Don't want to spend another $20, since i already bought the game
#756 [12:52] <dexxy> anyone know how to stop the warning
#757 [12:52] <dexxy> [Server thread/WARN]: Can't keep up! Did the system time change, or is the server overloaded? Running 3544ms behind, skipping 70 tick(s)
#758 [12:53] <OctaXavtsmos64> i think there is a forum for that on the official site wait a sec im going see
#759 [12:53] <dexxy> happening to my single player game
#760 [12:53] <OctaXavtsmos64> my problem is:i cant even execute minecraft -_-
#761 [12:54] <dexxy> its crashing me out constantly evry 5 mins lol
#762 [12:54] <OctaXavtsmos64> Alijah try go https://help.mojang.com/customer/en/portal/articles/775905-migrating-from-minecraft-to-mojang
#763 [12:54] * edfa [webchat@cpe-76-176-135-199.san.res.rr.com] has joined #minecrafthelp
#764 [12:54] <edfa> My game wont load
#765 [12:54] <OctaXavtsmos64> me too
#766 [12:54] <OctaXavtsmos64> my game says to me : the game is already executing but the game never executes!
#767 [12:54] <OctaXavtsmos64> when i say what i said its like i click on play,i wait and i wait and i wait,i get bored so i reclick on the play button and it says the game is already executing,then i wait,then it never started
#768 [12:55] <edfa> Mine just goes white
#769 [12:55] <Alijah> I read this post, i had already migrated apparently
#770 [12:55] <urielsalis> ??> Alijah account/hacked
#771 [12:55] <Absol> Alijah: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#772 [12:55] <Absol> Alijah: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#773 [12:55] <urielsalis> ??> edfa av/adwcleaner
#774 [12:55] <Absol> edfa: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#775 [12:55] <Absol> edfa: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#776 [12:55] <Alijah> urielsalis im unsure, any way I would know?
#777 [12:55] <urielsalis> OctaXavtsmos64, how much time you waited?
#778 [12:55] <urielsalis> Alijah, if you didnt migrate it, then someone did it
#779 [12:55] <edfa> how do i get my game to load properly?
#780 [12:55] <OctaXavtsmos64> well it never executes
#781 [12:55] <Alijah> urielsalis I may have, maybe in 2013
#782 [12:56] <Alijah> I just want to import my old account into my new one
#783 [12:56] <Alijah> anyone know how
#784 [12:56] * edfa [webchat@cpe-76-176-135-199.san.res.rr.com] has quit. (Client Quit)
#785 [12:56] <OctaXavtsmos64> tlike ive started the execution of the game so much time before login here
#786 [12:56] <urielsalis> Alijah, you need to email Mojang
#787 [12:56] <Alijah> urielsalis I did, just waiting ot hear back. Thanks though
#788 [12:58] * raiboventi [webchat@cpe-68-201-25-243.sw.res.rr.com] has joined #minecrafthelp
#789 [12:59] * metro [webchat@107-199-89-177.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#790 [13:00] <OctaXavtsmos64> urielsalis did you saw what i told you about the game time i was waiting?
#791 [13:00] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has joined #minecrafthelp
#792 [13:00] <yhyh> any1 here?
#793 [13:00] <OctaXavtsmos64> yes
#794 [13:01] <yhyh> my server says unable to save download when i try to load in
#795 [13:01] <yhyh> what do i do
#796 [13:01] <raiboventi> How come when I try to load up minecraft, every single time the game crashes before I even get in.. it shows this message :"Java(TM) Platform SE binary has stopped working". I did some research and it all said to update my drivers, (which I did), and the problem persists. Help?
#797 [13:01] <urielsalis> ??> yhyh tools/hjt
#798 [13:01] <Absol> yhyh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#799 [13:01] <Absol> yhyh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#800 [13:01] <urielsalis> ??> raiboventi av/adwcleaner
#801 [13:01] <Absol> raiboventi: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#802 [13:01] <OctaXavtsmos64> my game says to me : the game is already executing but the game never executes!
#803 [13:01] <Absol> raiboventi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#804 [13:01] <OctaXavtsmos64> when i say what i said its like i click on play,i wait and i wait and i wait,i get bored so i reclick on the play button and it says the game is already executing,then i wait,then it never started
#805 [13:02] <OctaXavtsmos64> my game says to me : <<the game is already executing>>, but the game never executes!
#806 [13:02] <metro> hi, my minecraft game on any version crashes during the loading screen and I have no idea why.
#807 [13:02] <raiboventi> malwarebytes?
#808 [13:02] <urielsalis> ??> OctaXavtsmos64 win/reinst
#809 [13:02] <Absol> OctaXavtsmos64: You may need to reinstall the locally installed files that Minecraft puts into place.
#810 [13:02] <Absol> OctaXavtsmos64: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#811 [13:02] <urielsalis> ??> metro launcher/log
#812 [13:02] <Absol> metro: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#813 [13:03] <OctaXavtsmos64> it happen to me when i was loading 1.14.2 it crashes when it almost finishes but if i use fabric 1.14.2 it simply never loads
#814 [13:04] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has quit. (Client Quit)
#815 [13:04] <urielsalis> ??> OctaXavtsmos64 mods
#816 [13:04] <Absol> OctaXavtsmos64: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#817 [13:04] <Absol> OctaXavtsmos64: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#818 [13:04] <dexxy> can anyone help me?
#819 [13:05] <dexxy> my computer is more than up to standard for minecraft with 8 gigs ram 1050 ti GPU and an i7 processor
#820 [13:05] * Ghostito [webchat@hfc-181-141-162-83.une.net.co] has joined #minecrafthelp
#821 [13:05] <Ghostito> Hey
#822 [13:05] <dexxy> idk why i am experincing lag
#823 [13:06] <OctaXavtsmos64> Absol,what do you mean by saves files?
#824 [13:06] <Ghostito> How long does the game take to buy?
#825 [13:07] <metro> https://paste.ubuntu.com/p/qmRt6KfSHq/ here's the output
#826 [13:07] * dexxy [webchat@smflon1825w-lp130-01-69-158-141-62.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#827 [13:07] <OctaXavtsmos64> Absol,what do you mean by saves files?
#828 [13:08] <OctaXavtsmos64> ?
#829 [13:09] * OctaXavtsmos642 [webchat@modemcable161.111-82-70.mc.videotron.ca] has joined #minecrafthelp
#830 [13:09] <Ghostito> How long does the game takes to buy?
#831 [13:11] <Ghostito> I tried to buy the game and it gave me an error and charged from my account
#832 [13:11] <OctaXavtsmos64> Absol can you answer me pls?
#833 [13:13] * pifzar [webchat@91-152-151-96.elisa-laajakaista.fi] has joined #minecrafthelp
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#835 [13:13] <pifzar> hello, i dont know my email. i know my username and password, what to do?
#836 [13:14] * KWall24 [webchat@209-195-67-106.cpe.distributel.net] has quit. (Quit: webchat.esper.net)
#837 [13:15] <OctaXavtsmos64> Absol,what do you mean by saves files?
#838 [13:15] <GreyVulpine> Save files are located in your .minecraft folder.
#839 [13:15] <OctaXavtsmos64> are they the worlds files?
#840 [13:15] <GreyVulpine> They contain your saved worlds.
#841 [13:15] <OctaXavtsmos64> i dont have any
#842 [13:15] <GreyVulpine> Then you don't need to worry about it
#843 [13:16] <OctaXavtsmos64> i tried reinstall the game didnt worked
#844 [13:16] <GreyVulpine> So, "didn't work". What exactly does it do when you try?
#845 [13:16] <OctaXavtsmos64> my game says to me : <<the game is already executing>>, but the game never executes!
#846 [13:17] <GreyVulpine> Reboot and try again
#847 [13:17] * matthew8 [webchat@pool-68-131-37-119.nrflva.fios.verizon.net] has joined #minecrafthelp
#848 [13:17] <matthew8> I cant play multiplayer
#849 [13:17] <matthew8> i need help
#850 [13:18] <GreyVulpine> And why can't you?
#851 [13:18] <matthew8> it says i cant connect
#852 [13:18] <GreyVulpine> What's the full message?
#853 [13:18] <matthew8> and displays some weird thing
#854 [13:18] <matthew8> some long thing
#855 [13:18] <matthew8> want me to write it?
#856 [13:18] <GreyVulpine> Please do
#857 [13:18] <matthew8> ok brb
#858 [13:19] <matthew8> io.netty.channel.abstract$annotatedconnectException
#859 [13:20] <OctaXavtsmos64> GreyVulpine i know itll work if i reboot ut its too long
#860 [13:20] <matthew8> what?
#861 [13:22] * OctaXavtsmos64 [webchat@modemcable161.111-82-70.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#862 [13:23] <Ghostito> How long does the game takes to buy?
#863 [13:23] <Ghostito> I tried to buy the game and it gave me an error and charged from my account
#864 [13:24] <Ghostito> How long does the game takes to buy?
#865 [13:29] <metro> excuse me, but i've waited 20 minutes for a response and nobody has given me one
#866 [13:29] <matthew8> just don't know how to play with friends
#867 [13:33] * Jacob [webchat@pool-173-66-109-25.washdc.fios.verizon.net] has joined #minecrafthelp
#868 [13:34] <Jacob> Hello. I've owned this game for a few years, and recently upon opening it instantly crashes. I have tried uninstalling and reinstalling the game, as well as troubleshooting and updating drivers. It appears to be a Minecraft specific issue.
#869 [13:40] * Har [webchat@ip24-253-154-68.hr.hr.cox.net] has joined #minecrafthelp
#870 [13:40] * Hayley [webchat@142.162.106.171] has joined #minecrafthelp
#871 [13:41] <Hayley> Please help, I cannot stop crashing
#872 [13:41] <Har> I merged my minecraft account to a mojang account but when I log in to mojang, I do not know my password and when I click on "forgot my password", I type in my email and never get an email from mojang
#873 [13:42] * Jacob [webchat@pool-173-66-109-25.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#874 [13:42] * Har [webchat@ip24-253-154-68.hr.hr.cox.net] has quit. (Client Quit)
#875 [13:46] <CapFan67> Hayley, When you crash, do you get a dialog with a "more details" link
#876 [13:47] <Hayley> oh sorry! im back
#877 [13:48] <Hayley> I have the output window open, I could pastebin it?
#878 [13:48] <CapFan67> ??> Hayley paste
#879 [13:48] <Absol> Hayley: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#880 [13:49] <Hayley> It's so confusing as before, i'd get into game for like a second, then crash, now I get in for about 30-45 seconds, and crash
#881 [13:49] <CapFan67> Hayley, Hopefully the crash-report ("more details") provides the clues to your crashes.
#882 [13:53] <Hayley> https://paste.ubuntu.com/p/HSQZryXVzb/
#883 [13:53] <CapFan67> Stand by.
#884 [13:53] <Hayley> I have the crash report open if that helps
#885 [13:55] <CapFan67> Problematic frame:# C [ig75icd64.dll] - This is complaining about your graphics. ...but this isn't the crash-report or the "more details" output. Can you post the crash report?
#886 [13:55] <Hayley> got you! aren't you thesame volunteer who helped me before?
#887 [13:56] <CapFan67> Hayley, Entirely possible. Dozens of people each day. Forgive me if I don't remember specifically.
#888 [13:57] <Hayley> I think you tried to help, but had to go to dinner with your wife aha, here!
#889 [13:57] <Hayley> https://paste.ubuntu.com/p/d7djtpWyQJ/
#890 [13:57] <CapFan67> Hayley, That does sound like me. =)
#891 [13:58] <Hayley> :)
#892 [13:59] <CapFan67> Hayley, This issue could be hardware/driver related, or could be incompatible software. Since your hardware is older (ig75icd64), let's start there:
#893 [13:59] <CapFan67> ??> Hayley win/dxdiag
#894 [13:59] <Absol> Hayley: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#895 [13:59] <Ghostito> ok
#896 [13:59] <Ghostito> I tried to buy the game and it gave me an error and charged from my account
#897 [13:59] <Ghostito> How long does the game takes to buy?
#898 [13:59] <Ghostito> I tried to buy the game and it gave me an error and charged from my account
#899 [14:00] <Ghostito> How long does the game takes to buy?
#900 [14:00] <Ghostito> Almosot an hour :)
#901 [14:00] <CapFan67> Ghostito, Java Edition purchases should show up in your account immediately. Do you see your license listed here after you login? https://account.mojang.com/me
#902 [14:01] <Ghostito> Nope
#903 [14:01] <CapFan67> Ghostito, What do you see on at that link?
#904 [14:01] <Ghostito> The link to buy gift cards.
#905 [14:02] * cris [webchat@pc-68-227-163-190.cm.vtr.net] has joined #minecrafthelp
#906 [14:02] <CapFan67> Ghostito, ...and you're sure you're logging in with the same account you purchased with? If so, you may need to contact Mojang support. Let me know if you need a link.
#907 [14:03] <Ghostito> Yeah, it's really weird.
#908 [14:04] <CapFan67> ??> Ghostito account/send-email
#909 [14:04] <Absol> Ghostito: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#910 [14:04] <Absol> Ghostito: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#911 [14:04] <Hayley> https://paste.ubuntu.com/p/WKmSH2TFHb/ here you go!
#912 [14:04] <Ghostito> Oay, thank you
#913 [14:04] * Ghostito [webchat@hfc-181-141-162-83.une.net.co] has quit. (Quit: webchat.esper.net)
#914 [14:06] <CapFan67> Hayley, Stand by..
#915 [14:06] <Hayley> Yep! there's a lot of info there
#916 [14:06] * OctaXavtsmos64 [webchat@modemcable161.111-82-70.mc.videotron.ca] has joined #minecrafthelp
#917 [14:07] <OctaXavtsmos64> my game really dont wanna work
#918 [14:07] <CapFan67> Hayley, Your graphics driver is dated 2014. Intel's latest driver for your graphics chip is dated 2019. Here's the link: https://downloadcenter.intel.com/product/75107/Intel-Core-i3-4010U-Processor-3M-Cache-1-70-GHz-
#919 [14:08] <cris> hi , im looking for help , just got my daughter minecraft java for mac , she has a old 2009 coreduo mac , and won't start it crashes every time when attempt to load the game
#920 [14:08] <CapFan67> OctaXavtsmos64, what happens?
#921 [14:08] <Hayley> really? does it matter which I get?
#922 [14:08] <OctaXavtsmos64> the game never executes even if the laucher says so
#923 [14:09] <CapFan67> Hayley, You have windows 8.1 64-bit. Make sure you grab the right one. It's top of the list when I load the page.
#924 [14:09] <Hayley> Thank you so so so much :D
#925 [14:09] <CapFan67> OctaXavtsmos64, So when you click "play" from the launcher, *nothing* happens, or does it crash?
#926 [14:09] <OctaXavtsmos64> nothing happens
#927 [14:10] <CapFan67> cris, MacOS isn't my strength. Hopefully another helper can work with you.
#928 [14:10] <mattym> cris, Can you provide the crash report via the page Absol will show you below.
#929 [14:10] <mattym> ??> cris paste
#930 [14:10] <Absol> cris: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#931 [14:10] <CapFan67> OctaXavtsmos64, No error message at all? ...and are you using the Mojang launcher?
#932 [14:10] <OctaXavtsmos64> yes
#933 [14:11] <OctaXavtsmos64> no message and its the mojang laucher
#934 [14:11] <Hayley> So, what do I do when it downloads?
#935 [14:11] <CapFan67> Hayley, Install the updated driver. When complete, I would reboot, then test.
#936 [14:12] * cris [webchat@pc-68-227-163-190.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#937 [14:12] <Hayley> Alright! thank you so much for your time and help!
#938 [14:13] <CapFan67> OctaXavtsmos64, Let's run a quick test. On the "Launch Options" page, Add a new profile. Give it a name, but leave all other settings default. Then, go back to the "news" page, select your new profile and test again.
#939 [14:14] <metro> minecraft keeps crashing whenever I try to launch, and i have no idea why. it always crashes around 3 seconds after launch, during the loading screen
#940 [14:14] * oni [webchat@udp076934uds.hawaiiantel.net] has joined #minecrafthelp
#941 [14:14] <CapFan67> metro, Do you get an error dialog with a "more details" link?
#942 [14:15] <metro> a "view crash report" link, but i think thats what you meant
#943 [14:15] <CapFan67> metro, That's just as good. Absol will give you instructions to post the crash-report:
#944 [14:15] * cris [webchat@pc-68-227-163-190.cm.vtr.net] has joined #minecrafthelp
#945 [14:15] <CapFan67> ??> metro paste
#946 [14:15] <Absol> metro: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#947 [14:16] <metro> https://paste.ubuntu.com/p/YBBrHhD9wy/
#948 [14:16] <oni> when my my minecraft loads it goes to about 80-90% and completely stops then says java(TM) platform SE binary is not responding. ive tried so many things but i cant fix this problem and i have a new gaming computer so i know the computer can handle it
#949 [14:16] * matthew8 [webchat@pool-68-131-37-119.nrflva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#950 [14:17] * craig_kraska [webchat@mta-107-12-253-141.triad.rr.com] has joined #minecrafthelp
#951 [14:17] <CapFan67> oni, Not responding states are usually incompatible software. Let's run a report and see what's running:
#952 [14:17] <CapFan67> ??> oni tools/hjt
#953 [14:17] <Absol> oni: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#954 [14:17] <Absol> oni: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#955 [14:17] * craig_kraska [webchat@mta-107-12-253-141.triad.rr.com] has quit. (Client Quit)
#956 [14:17] * OctaXavtsmos64 [webchat@modemcable161.111-82-70.mc.videotron.ca] has joined #minecrafthelp
#957 [14:17] * oni [webchat@udp076934uds.hawaiiantel.net] has quit. (Client Quit)
#958 [14:18] <OctaXavtsmos64> the game crashed
#959 [14:18] <CapFan67> OctaXavtsmos64, But it ran. progress. Did the crash dialog have a "more details" link?
#960 [14:18] <CapFan67> metro, Reviewing the report. stand by...
#961 [14:18] * oni [webchat@udp076934uds.hawaiiantel.net] has joined #minecrafthelp
#962 [14:18] <OctaXavtsmos64> no i didnt even see the loading bar
#963 [14:19] <CapFan67> OctaXavtsmos64, When you say "the game crashed", what exactly did it do or did you see? any dialog at all?
#964 [14:20] <OctaXavtsmos64> just game crashed
#965 [14:20] <CapFan67> metro, This is a crash inside the Java Virtual Machine, not Minecraft. Let's start by looking to see if you have any incompatible software installed on the system known to crash Java:
#966 [14:20] <CapFan67> ??> metro tools/hjt
#967 [14:20] <Absol> metro: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#968 [14:20] <Absol> metro: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#969 [14:21] <CapFan67> OctaXavtsmos64, Crashes without errors are usually incompatible software, malware or bundleware. Let's see if you have any of those installed:
#970 [14:21] <CapFan67> ??> OctaXavtsmos64 tools/hjt
#971 [14:21] <Absol> OctaXavtsmos64: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#972 [14:21] <Absol> OctaXavtsmos64: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#973 [14:22] * cris [webchat@pc-68-227-163-190.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#974 [14:24] <metro> https://paste.ubuntu.com/p/n29RffNQST/
#975 [14:24] <OctaXavtsmos64> my system denies the hijackthis
#976 [14:24] <Hayley> man your system really dont wanna work either
#977 [14:24] <CapFan67> OctaXavtsmos64, It's an open source tool that lists running processes. Nothing dangerous. Alternately, if you want a list of incompatible software to hunt on your own, I can provide a link.
#978 [14:25] <CapFan67> metro, Stand by.
#979 [14:25] <OctaXavtsmos64> i mean my pc unable me to use it
#980 [14:26] <CapFan67> metro, The good news is my analysis tool didn't put up any red flags based on your running processes.
#981 [14:26] <CapFan67> OctaXavtsmos64, It should run fine under Windows 10.
#982 [14:27] <metro> thats good
#983 [14:27] <CapFan67> metro, Nudging some other helpers to see if anyone recognizes this crash.
#984 [14:28] <Hayley> Hey, it finished downloading, I opened the folder, but it's zipped, how do I install?
#985 [14:29] <CapFan67> Hayley, The file you should have downloaded is win64_15.36.36.5067.exe
#986 [14:29] <Hayley> it's .zip?
#987 [14:29] <Hayley> all the same numbers and such
#988 [14:30] <CapFan67> Hayley, There is a .zip on the site too, but the .exe is on the top of the list.
#989 [14:30] <OctaXavtsmos64> hijackthis doesnt work
#990 [14:30] <Hayley> I'll download .exe now then?
#991 [14:30] * Dominicsy [webchat@c-67-170-75-36.hsd1.wa.comcast.net] has joined #minecrafthelp
#992 [14:31] * pranav [webchat@050-089-130-015.res.spectrum.com] has joined #minecrafthelp
#993 [14:31] <pranav> hey guys
#994 [14:31] <pranav> question
#995 [14:31] <pranav> when i load up the launcher
#996 [14:31] <CapFan67> Hayley, This is what you should see: https://i.imgur.com/2G8M1En.png
#997 [14:31] <CapFan67> OctaXavtsmos64, When you say "doesn't work", what happens?
#998 [14:31] <pranav> it takes me to the mojang loading screen and then stops responding wh]at do i do
#999 [14:31] * Dominicsy [webchat@c-67-170-75-36.hsd1.wa.comcast.net] has quit. (Client Quit)
#1000 [14:31] <Hayley> yep, I just scrolled and got the .zip version for whatever reason lol
#1001 [14:32] <OctaXavtsmos64> it just doesnt work
#1002 [14:32] <Hayley> will that affect anything?
#1003 [14:32] <pranav> t takes me to the mojang loading screen and then stops responding wh]at do i do please help asap
#1004 [14:32] <CapFan67> metro, mattym is suggesting a re-install, possible corrupted files. To test, close the client and launcher, rename your .minecraft folder to something else (such as .minecraft.old), then test again.
#1005 [14:33] <pranav> t takes me to the mojang loading screen and then stops responding wh]at do i do
#1006 [14:33] <pranav> t takes me to the mojang loading screen and then stops responding wh]at do i do
#1007 [14:33] <CapFan67> OctaXavtsmos64, The tool allows me to look at the list for you. WIthout the tool, I can give you a link to the list so you can look yourself. Do you want the link?
#1008 [14:33] <CapFan67> pranav, "not responding" states are usually incompatible software. Let's see which is causing your issue:
#1009 [14:34] <CapFan67> ??> pranav tools/hjt
#1010 [14:34] * Hayley [webchat@142.162.106.171] has quit. (Quit: webchat.esper.net)
#1011 [14:34] <Absol> pranav: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1012 [14:34] <Absol> pranav: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1013 [14:34] <OctaXavtsmos64> yews
#1014 [14:34] <pranav> is this a scam Absol
#1015 [14:34] <CapFan67> OctaXavtsmos64, https://minecraftirc.net/support-articles/known-incompatible-software
#1016 [14:35] <CapFan67> pranav, HJT is an open source industry wide used tool. It has a wikipedia page. ...however, if you want to search for the offending software for yourself, I can provide a link to the list.
#1017 [14:39] * pranav [webchat@050-089-130-015.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1018 [14:39] <metro> i think the reinstall worked. thanks capfan! i'll make sure to come back if issues persist though
#1019 [14:39] <OctaXavtsmos64> nothing coresponded to the list
#1020 [14:39] <CapFan67> metro, Great news!
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#1024 [14:41] * OctaXavtsmos64 [webchat@modemcable161.111-82-70.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#1025 [14:42] <Drowadur> Hello! Could you help me please with this issue https://bugs.mojang.com/browse/MCL-10945 ?Unable to create a directory. nuk,json.
#1026 [14:44] * Marcinox [webchat@16.pool-188.vitosa.net] has joined #minecrafthelp
#1027 [14:44] <Marcinox> Hi i have problems with Minecraft Earth skin
#1028 [14:45] <mattym> ??> Drowadur error/download
#1029 [14:45] <Absol> Drowadur: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1030 [14:45] <mattym> Marcinox, Not something we can help with here.
#1031 [14:45] * metro [webchat@107-199-89-177.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#1032 [14:45] <Marcinox> My email broke
#1033 [14:45] <metro> the issue is still there
#1034 [14:46] <SFFrog> I'm just a player in California. When I used the MC Launcher early this week it automatically updated my client to 1.14.2 but when I try to login to the realm, Asgard, hosted in the UK, the message that eventually appears is: "Outdated server! I'm still on 1.14.1." I emailed our admin who said Realms Operations is supposed to update the server an
#1035 [14:46] <SFFrog> d she can do nothing about it. In less than an hour, our weekly gathering of 6-8 players is to begin. What can be done?
#1036 [14:47] <mattym> metro, The diagnostic report didnt show anything we know to cause that issue, but to your knowledge do you have any programs on the PC that create an ingame overlay?
#1037 [14:47] <Marcinox> My email with Earth skin broke and it's all gray
#1038 [14:48] <metro> no programs that create an ingame overlay
#1039 [14:48] <metro> at least to my knowledge
#1040 [14:48] <mattym> SFFrog, The Realm should update once the owner logs into it with the current version.
#1041 [14:48] <Drowadur> Absol I followed the page and did so with the programs, Discord > turned off overlay, GeForce Experience > turned off overlay and the batery boost etc... Still have the same issue
#1042 [14:48] <Drowadur> I dont have any other programes installed
#1043 [14:49] <mattym> ??> Drowadur tools/hjt
#1044 [14:49] <Absol> Drowadur: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1045 [14:49] <Absol> Drowadur: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1046 [14:49] <mattym> metro, We can see if a malware scan helps at all.
#1047 [14:49] <mattym> ??> metro av/adwcleaner
#1048 [14:49] <Absol> metro: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1049 [14:49] <Absol> metro: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1050 [14:50] * ClumsyBlaze [webchat@49.36.1.48] has joined #minecrafthelp
#1051 [14:50] <Drowadur> Here ya go, https://paste.ubuntu.com/p/dt9rJcHDxc/
#1052 [14:51] <mattym> Drowadur, Are you currently on a home internet connection?
#1053 [14:51] <ClumsyBlaze> Hello,I am dealing with an issue giving me a really stretched out screen when the game launches enabling me to not do or see anything
#1054 [14:51] <Drowadur> mattym Yes, im
#1055 [14:52] <mattym> ClumsyBlaze, Did you possibly make any settings changes that would effect it?
#1056 [14:52] <mattym> Drowadur, Are you low or out of space on the computer?
#1057 [14:52] <Marcinox> why i don't have minecraft earth skin. I registered to Minecraft Earth with my microsoft account correctly and email from minecraft is all gray
#1058 [14:52] <ClumsyBlaze> Not that I know off no, I have 930 gb left in the hard drive
#1059 [14:53] <mattym> Marcinox, Again, not something we can help with here.
#1060 [14:53] <Marcinox> ok
#1061 [14:53] * Marcinox [webchat@16.pool-188.vitosa.net] has quit. (Quit: webchat.esper.net)
#1062 [14:53] <mattym> ClumsyBlaze, Only answer questions directed at you.
#1063 [14:53] <ClumsyBlaze> Oh I thought it was for me never mind
#1064 [14:54] <ClumsyBlaze> I did not make any settings change =, it just randomly happened
#1065 [14:54] <ClumsyBlaze> I think that's the answer you were looking for
#1066 [14:54] <Drowadur> mattym not really, I have 129Gb on C: and 230Gb on D:
#1067 [14:54] * metro [webchat@107-199-89-177.lightspeed.iplsin.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1068 [14:54] <mattym> ClumsyBlaze, Can you grab screenshot (windows, not ingame) so I can see what you mean.
#1069 [14:54] <mattym> Drowadur, Lets see if a fresh install helps.
#1070 [14:54] <ClumsyBlaze> yeah I have it, where do I send it?
#1071 [14:54] <mattym> ??> Drowadur win/reinst
#1072 [14:55] <Absol> Drowadur: You may need to reinstall the locally installed files that Minecraft puts into place.
#1073 [14:55] <Absol> Drowadur: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1074 [14:55] <mattym> ClumsyBlaze, Provide it via a site like imgur or similar
#1075 [14:55] <ClumsyBlaze> I did do it if your question was directed to me, still nothing
#1076 [14:56] <ClumsyBlaze> https://imgur.com/xTiPZH1
#1077 [14:56] <mattym> ClumsyBlaze, The question or directions are only for you if the line starts with your name
#1078 [14:56] <mattym> ??> ClumsyBlaze win/dxdiag
#1079 [14:56] <Absol> ClumsyBlaze: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1080 [14:57] <ClumsyBlaze> ill ss that now matt
#1081 [14:58] * metro [webchat@107-199-89-177.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#1082 [14:58] <metro> alright, i'm back
#1083 [14:58] <ClumsyBlaze> where do I save the text file to share it via chat?
#1084 [14:59] <metro> it says 0 threats detected
#1085 [14:59] <mattym> ClumsyBlaze, Read the instructions that were linked
#1086 [15:00] <ClumsyBlaze> https://paste.ubuntu.com/p/YscgJm562v/
#1087 [15:00] <mattym> metro, Ok, it does some other things, so check to see if the game works at all now.
#1088 [15:00] <ClumsyBlaze> I think I did it right
#1089 [15:00] * metro [webchat@107-199-89-177.lightspeed.iplsin.sbcglobal.net] has quit. (Client Quit)
#1090 [15:00] <mattym> ClumsyBlaze, Close, we need the full log.
#1091 [15:01] <ClumsyBlaze> as in?
#1092 [15:01] <Drowadur> Absol That done it, now it works ^^ Thanks for the help!
#1093 [15:01] <ClumsyBlaze> nvm
#1094 [15:01] <Drowadur> mattym same gous to you sir!
#1095 [15:01] <Drowadur> *goes
#1096 [15:02] <ClumsyBlaze> https://paste.ubuntu.com/p/WrhWpCgFDg/
#1097 [15:02] <ClumsyBlaze> that is the full thing
#1098 [15:03] * Hayley [webchat@142.162.106.171] has joined #minecrafthelp
#1099 [15:03] <mattym> ClumsyBlaze, Ok, one moment.
#1100 [15:03] <Hayley> Hey, I'm back, the first download did not work CapFan67
#1101 [15:04] <mattym> ClumsyBlaze, Download and Install the most recent file listed under Windows 10 from here https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-vega-graphics/amd-ryzen-5
#1102 [15:04] * metro [webchat@107-199-89-177.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#1103 [15:04] <metro> failed to launch again
#1104 [15:04] <Hayley> It says this opering system is not supported
#1105 [15:05] <mattym> metro, Can you grab the latest log/crash it gives.
#1106 [15:05] <metro> shoot, no, i already closed it
#1107 [15:05] * Drowadur [webchat@optika1a-ge1.jaw.cz] has quit. (Quit: webchat.esper.net)
#1108 [15:05] <mattym> metro, Just re-run and grab it.
#1109 [15:06] <Hayley> Am I in the right chat?
#1110 [15:06] <ClumsyBlaze> just to make sure, it is the adrenalin 2019 edition you have prescribed me to download right?
#1111 [15:07] <mattym> ClumsyBlaze, They should all be named that, make sure you are getting the one with the most recent release date.
#1112 [15:07] <metro> https://paste.ubuntu.com/p/Mrvs3rSnDn/
#1113 [15:07] <mattym> Hayley, Yes, but the other helper may have gone, give me a moment to read back through the chat.
#1114 [15:08] <ClumsyBlaze> 5/22/2019 is the one I got which is at the top so yeah im pretty sure it is unless im a stupid idot
#1115 [15:08] <Hayley> Okay, thank you!
#1116 [15:08] <ClumsyBlaze> Do I express install or custom install?
#1117 [15:09] <mattym> metro, Ok, lets see if we are dealing with a hardware/driver issue.
#1118 [15:09] <mattym> ??> metro win/dxdiag
#1119 [15:09] <Absol> metro: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1120 [15:09] <mattym> ClumsyBlaze, Express should be fine.
#1121 [15:10] <ClumsyBlaze> Last time I went to update drivers in my prev laptop it crashed completely xD, hopefully this one sputes a different story
#1122 [15:10] <metro> https://paste.ubuntu.com/p/hhMh5tXZhM/
#1123 [15:11] <mattym> Hayley, Do you happen to know the Model Name/Series of your laptop?
#1124 [15:11] <ClumsyBlaze> is it safe for me to stop installation and do it tmrw since its late at night
#1125 [15:11] <mattym> ClumsyBlaze, I would not recommend doing so.
#1126 [15:11] <Hayley> Asus?
#1127 [15:11] <mattym> Hayley, Thats the brand, any further details?
#1128 [15:11] <ClumsyBlaze> Figured, Why is it telling me to restart when the installation isn't even complete?
#1129 [15:12] <Hayley> Nope, I got it three years ago for christmas
#1130 [15:12] <mattym> ClumsyBlaze, If the programs is telling you to restart, then it should be done, or at least at the stage it needs to restart.
#1131 [15:12] <ClumsyBlaze> the settings told me, the program is still on 50%
#1132 [15:12] <mattym> ClumsyBlaze, Ok, let it finish.
#1133 [15:12] <ClumsyBlaze> well I guess there are 2 gpus so 1 of them told to restart when it finished
#1134 [15:13] <mattym> Hayley, Ok just a moment.
#1135 [15:13] * ClumsyBlaze [webchat@49.36.1.48] has quit. (Quit: webchat.esper.net)
#1136 [15:17] <mattym> Hayley, Unfortunately Asus does not provide a newer driver. Many Laptop manufacturers restrict you to only installing their drivers, which is probably what is preventing you from installing the Intel one.
#1137 [15:17] <mattym> Hayley, You may want to look into other methods of installing the Intel driver. If not, you may need to do the following.
#1138 [15:17] <mattym> ??> Hayley gpu/intel/ig7
#1139 [15:17] <Absol> Hayley: Some older versions of Intel integrated graphics hardware do not support features that Minecraft needs in order to work. If you are using a desktop computer, you can install a modern dedicated graphics card. If you are on a laptop you will need to use a computer with newer hardware. Alternatively you can use version 1.13.2 or lower of Minecraft, with the "Use VBOs" option in video settings set to off.
#1140 [15:19] * ClumsyBlaze [webchat@49.36.1.48] has joined #minecrafthelp
#1141 [15:19] <ClumsyBlaze> +matt I have updated the drivers now what should I do?
#1142 [15:19] <mattym> ClumsyBlaze, Test the game again.
#1143 [15:19] * connor5186 [webchat@38.108.139.70] has joined #minecrafthelp
#1144 [15:20] * connor5186 [webchat@38.108.139.70] has quit. (Client Quit)
#1145 [15:21] <ClumsyBlaze> Holy damn, I appreciate you so much mattym, tysm, you saved me from getting my ass demoted xD
#1146 [15:21] <metro> should i poste the pastebin again?
#1147 [15:21] <mattym> metro, No, just hang tight a moment.
#1148 [15:22] <Hayley> it says i have the best drivers for my computer
#1149 [15:22] <mattym> Hayley, Yeah, its wrong.
#1150 [15:23] <mattym> metro, What version of the game are you trying to run?
#1151 [15:24] <metro> 1.14.2
#1152 [15:24] <Hayley> it says windows has successdully updated your driver software
#1153 [15:24] <mattym> Hayley, Restart the PC then test again.
#1154 [15:24] <Hayley> i am so confused, just clicking buttons eating chicken strips lol
#1155 [15:24] <Hayley> the screen blinked black a cpl times
#1156 [15:25] <mattym> Hayley, That generally means a driver did in fact install.
#1157 [15:25] <Hayley> man, i am a genius! thanks to you, of course! :D
#1158 [15:25] <mattym> metro, Two issues, the hardware is a bit too old for the current versions of the game, and is not fully supported on win 10.
#1159 [15:26] <mattym> metro, Try running 1.13.2 with the Use VBO setting in Video Options set to Off.
#1160 [15:27] <Hayley> There's a window popped up saying installing device, do I wait for that to go through? it's very slow
#1161 [15:28] * Aldeiao [webchat@177.204.246.138.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#1162 [15:28] <metro> i cant get to the options
#1163 [15:28] <Aldeiao> Olá nao estou conseguindo trocar de email oque devo fazer?
#1164 [15:28] * Aldeiao [webchat@177.204.246.138.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
#1165 [15:28] <metro> it crashes before i can
#1166 [15:29] <mattym> Hayley, Yeah let it finish. It should give you a message when its done.
#1167 [15:29] <mattym> Hayley, Or at the very least stop doing anything for a while
#1168 [15:29] <Hayley> thank you such much :D
#1169 [15:30] <Hayley> I may see you in a bit if it does not work
#1170 [15:30] * Hayley [webchat@142.162.106.171] has quit. (Quit: webchat.esper.net)
#1171 [15:30] <mattym> metro, Yeah, the computer seems a bit too old.
#1172 [15:30] <metro> i bought it this year
#1173 [15:30] <mattym> metro, You may have bought it recently, buts its about a 10 year old computer.
#1174 [15:34] * metro [webchat@107-199-89-177.lightspeed.iplsin.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1175 [15:35] * Fahad [webchat@178.87.31.196] has joined #minecrafthelp
#1176 [15:36] <Fahad> Hello. I have issue facing this
#1177 [15:36] <Fahad> The game crashed whilst initializing game
#1178 [15:36] <Fahad> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1179 [15:36] <mattym> ??> Fahad win/dxdiag
#1180 [15:36] <Absol> Fahad: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1181 [15:37] * Loud [webchat@mkt-eot-12316-MORROW-64-85-28-199.morrow.cable.eotnet.net] has joined #minecrafthelp
#1182 [15:38] <Loud> Hi, My mincraft client can load up properly, then i try to launch and it gets to the mojang screen and crashes
#1183 [15:38] <mattym> ??> Loud av/adwcleaner
#1184 [15:38] <Absol> Loud: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1185 [15:38] <Absol> Loud: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1186 [15:39] <Loud> alright
#1187 [15:39] <Loud> will do
#1188 [15:39] * David [webchat@cpe-74-69-120-3.rochester.res.rr.com] has joined #minecrafthelp
#1189 [15:39] <Fahad> Do you need dxdiag logs
#1190 [15:40] * Loud [webchat@mkt-eot-12316-MORROW-64-85-28-199.morrow.cable.eotnet.net] has quit. (Client Quit)
#1191 [15:40] <mattym> Fahad, Yes, provide the link the instructions had you make.
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#1194 [15:41] <Fahad> https://paste.ubuntu.com/p/HCT8BPfqPf/
#1195 [15:42] <mattym> Fahad, Ok one moment.
#1196 [15:42] <Fahad> Sure. Take your time
#1197 [15:43] * ClumsyBlaze [webchat@49.36.1.48] has quit. (Quit: webchat.esper.net)
#1198 [15:43] * Loud [webchat@mkt-eot-12316-MORROW-64-85-28-199.morrow.cable.eotnet.net] has joined #minecrafthelp
#1199 [15:43] <Loud> Hi i am back
#1200 [15:44] <mattym> Fahad, Download and Install the most recent file available under Windows 10 from here https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500x-series/radeon-rx-550x
#1201 [15:44] <mattym> Loud, Test the game again.
#1202 [15:44] <Loud> Alright
#1203 [15:46] <Loud> that seemed to do it
#1204 [15:46] <Loud> thank you
#1205 [15:46] * Loud [webchat@mkt-eot-12316-MORROW-64-85-28-199.morrow.cable.eotnet.net] has quit. (Client Quit)
#1206 [15:48] <Fahad> I tried before but same issue still
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#1208 [15:48] * Sub2PewDiePie [webchat@90.248.80.195] has joined #minecrafthelp
#1209 [15:49] <Sub2PewDiePie> When ever I load up minecraft it comes up with this loading bar then the bar gets very close to the end but then it stops responding then it takes me back to the launcher an tells me it crashes
#1210 [15:50] <mattym> ??> Sub2PewDiePie av/adwcleaner
#1211 [15:50] <Absol> Sub2PewDiePie: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1212 [15:50] <Absol> Sub2PewDiePie: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1215 [15:57] <Fahad> Hello. I have issue in crashing minecraft
#1216 [15:57] <Fahad> The game crashed whilst initializing game
#1217 [15:57] <Fahad> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1218 [15:57] <mattym> Fahad, You need to install the driver update you were told to.
#1219 [15:58] * brennan [webchat@c-24-126-154-27.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#1220 [15:58] <Fahad> Hi again. I Updated driver and try to lunch the game but still same crash
#1221 [15:59] <mattym> Fahad, Can you get a new dxdiag report.
#1222 [15:59] <Fahad> Sure
#1223 [15:59] <Fahad> https://paste.ubuntu.com/p/Mx2Yqw2MXR/
#1224 [15:59] <Sub2PewDiePie> I am not going to use adwcleaner because of all the stuff i've heard about it
#1225 [16:00] <mattym> Sub2PewDiePie, What stuff? Its a malware remover.
#1226 [16:00] <Sub2PewDiePie> https://www.howtogeek.com/209654/scammers-are-using-a-fake-version-of-adwcleaner-to-trick-people/
#1227 [16:00] <mattym> Fahad, Are you not plugged into power on the laptop?
#1228 [16:01] <mattym> Sub2PewDiePie, Well, you can clearly see one we are linking to is on its official site.
#1229 [16:01] <Fahad> My laptop plugged into power
#1230 [16:02] * Hayley [webchat@142.162.106.171] has joined #minecrafthelp
#1231 [16:02] <Sub2PewDiePie> But it doesn't link to a site it just starts to download
#1232 [16:02] <mattym> Fahad, Have you set it to not use the AMD/Radeon hardware?
#1233 [16:02] <Hayley> Hello mattym, crashing as soon as I join a world now
#1234 [16:02] <mattym> Sub2PewDiePie, https://www.malwarebytes.com/adwcleaner/
#1235 [16:03] <mattym> Hayley, Lets get a new dxdiag to see what it changed.
#1236 [16:03] <Hayley> kk
#1237 [16:03] <mattym> ??> Hayley win/dxdiag
#1238 [16:03] <Absol> Hayley: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1239 [16:03] <Sub2PewDiePie> mattym but it says that I have a bunch of viruses but windows says I don't
#1240 [16:04] <Sub2PewDiePie> (windows security)
#1241 [16:04] <mattym> Sub2PewDiePie, ADWCleaner is better at finding them
#1242 [16:04] <Sub2PewDiePie> But I'm just running a scan
#1243 [16:04] <Sub2PewDiePie> so if it says anything then I'll try it
#1244 [16:05] <Fahad> I'm trying to have thing that allow me to use AMD only
#1245 [16:05] <mattym> Fahad, Yeah, if you are getting that error, its trying to use the Intel hardware.
#1246 [16:05] * MARILOUCA [webchat@c911652f.virtua.com.br] has joined #minecrafthelp
#1247 [16:05] <mattym> Fahad, The update should have forced it back to using the AMD hardware.
#1248 [16:05] * MARILOUCA [webchat@c911652f.virtua.com.br] has quit. (Client Quit)
#1249 [16:06] <mattym> Fahad, If you right click the battery/charger icon on the windows taskbar, select Power Options.
#1250 [16:06] <Hayley> https://paste.ubuntu.com/p/PDFtyMQytf/
#1251 [16:06] <mattym> Fahad, Make sure its set to Performance mode, then restart the PC and test the game again.
#1252 [16:07] <mattym> Hayley, Yeah, unfortunately its still showing the 2014 driver installed.
#1253 [16:07] <Sub2PewDiePie> mattym also what does this have to with minecraft crashing
#1254 [16:08] <Hayley> would it be intel graphics hd 4000
#1255 [16:08] <mattym> Sub2PewDiePie, Adware, malware, other viruses will often cause issues with Java, which means they cause issues with Minecraft.
#1256 [16:08] <Sub2PewDiePie> ok cool I might try it
#1257 [16:09] <mattym> Hayley, Intel HD 4400
#1258 [16:09] <Hayley> there's 4600
#1259 [16:09] <Hayley> plain intel Graphics
#1260 [16:10] <Hayley> iris pro graphics 5200
#1261 [16:11] <mattym> Hayley, The link you were given earlier, was the Intel driver for your specific hardware, if that doesnt work, then your laptop is locked to using the driver provided by its manufacturer.
#1262 [16:11] <mattym> Hayley, The ones the manufacturer provides are the same as the one you currently have.
#1263 [16:12] <mattym> Hayley, If you cannot update to the latest from Intel. Then you will need to use version 1.13.2 of Minecraft or lower.
#1264 [16:12] <Hayley> It's telling me to select the device driver you want to install for this hardware
#1265 [16:12] <Hayley> then a list of manufacturers
#1266 [16:12] <mattym> Hayley, What is?
#1267 [16:13] <Hayley> and then a list of models
#1268 [16:13] <Hayley> when I use windows x key, for display manager?
#1269 [16:13] <Hayley> I have Intel graphic family
#1270 [16:13] <Hayley> currently
#1271 [16:13] <mattym> Hayley, Like I said, yours is meant to be the Intel HD Graphics 4400
#1272 [16:14] <mattym> Hayley, If thats not an option, you cannot update that way.
#1273 [16:14] * Fahad [webchat@178.87.31.196] has quit. (Quit: webchat.esper.net)
#1274 [16:16] <Hayley> oh heck
#1275 [16:17] * Fahad [webchat@178.87.31.196] has joined #minecrafthelp
#1276 [16:18] <Fahad> Hi again. Sorry for that but i'm still facing same issue
#1277 [16:19] <mattym> Fahad, Ok, lets try updating the Intel driver.
#1278 [16:20] <mattym> Fahad, Any chance your Windows Update list has an Intel Display Driver waiting to install?
#1279 [16:22] * Sub2PewDiePie [webchat@90.248.80.195] has quit. (Quit: webchat.esper.net)
#1280 [16:22] <Fahad> I checked the device manager and windows updates. All are up to date
#1281 [16:22] <mattym> Fahad, Ok, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/28816/Intel-Graphics-Windows-10-DCH-Drivers?product=126789
#1282 [16:24] <Fahad> Thank you for that. I will try this and return back again
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#1285 [16:25] * humphrey [webchat@104.156.210.130] has joined #minecrafthelp
#1286 [16:25] <Hayley> mattym is there anything i can buy?
#1287 [16:26] <GeneDeRose> hi we have stopped being able to connect to play multiplayer LAN
#1288 [16:26] <humphrey> Hey, every time I try to log in it says can not connect to server
#1289 [16:26] <Driver_error> I keep getting an error when I try to launch java edition on windows 10. Better together works just fine
#1290 [16:26] <Driver_error> The game crashed whilst initializing game
#1291 [16:26] <Driver_error> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1292 [16:27] <GeneDeRose> my son and I are on Macs java edition but have never had problems using our wifi network to play multiplayer, we can't figure out what the problem is.
#1293 [16:27] <mattym> Hayley, Unfortunately with a laptop you would need to replace the whole thing.
#1294 [16:27] <mattym> And with that I need to step out for dinner.
#1295 [16:27] <Driver_error> I already checked with intel and my graffics card drivers are up to date and are functioning at full power
#1296 [16:27] <Hayley> but under events it says driver service added 3 times, and device installed
#1297 [16:28] <GeneDeRose> hello?
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#1300 [16:31] <GeneDeRose> no one here to help?
#1301 [16:31] <Minecraftnovice> Tried to login to get free underwater mashup and now the luxury life add on I had has gone.
#1302 [16:33] * GeneDeRose [webchat@32.218.184.228] has quit. (Quit: webchat.esper.net)
#1303 [16:36] * Fahad [webchat@178.87.31.196] has joined #minecrafthelp
#1304 [16:36] <Fahad> Hi again
#1305 [16:37] * Minecraftnovice [webchat@12.164.35.5.jtglobal.com] has quit. (Quit: webchat.esper.net)
#1306 [16:37] * bob [webchat@104.156.210.130] has joined #minecrafthelp
#1307 [16:37] <bob> everytime I login it says can not connect to server
#1308 [16:40] <Fahad> Hello friend
#1309 [16:41] * Pedrobrito10 [webchat@138.219.171.7] has joined #minecrafthelp
#1310 [16:41] <bob> does anyone kno what to do
#1311 [16:43] <bob> when i login it says can not connect to server
#1312 [16:45] <Pedrobrito10> Hi, i bought the game and needed to reset my tablet, now in the play store says i need to buy again. What should i do?
#1313 [16:47] * Nikolai [webchat@90.151.89.0] has joined #minecrafthelp
#1314 [16:47] * Wolfe [webchat@cpe-66-108-246-40.nyc.res.rr.com] has joined #minecrafthelp
#1315 [16:48] <Wolfe> Hey there. So I have a question regarding startup.
#1316 [16:49] <Nikolai> Hello, I have such a problem in the game minecraft for windows 10 does not count achievements How to fix cheats did not include and complexity
#1317 [16:49] <Wolfe> I just completed my PC build and I just downloaded/installed a fresh new installation of Minecraft. However, when I download the necessary updates and try to run the game, the game crashes and kicks me out before booting up the game. In some extreme circumstances, the entire computer blue screens of death and I have to restart the computer.
#1318 [16:50] <Wolfe> I updated my graphics card drivers/Java, but the error still persists.
#1319 [16:50] <Wolfe> If you need to know anything else, feel free to ask.
#1320 [16:54] * ShadowBlade [webchat@c-66-229-145-231.hsd1.fl.comcast.net] has joined #minecrafthelp
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#1323 [16:55] <Tom> Hey guys, does anyone know if there's a way to access accounts just with our username and password? I haven't a clue what my email is, and ever since they switched to Mojang accounts I've been locked out
#1324 [16:55] <ShadowBlade> Hello, I am having an issue with the Windows 10 Version of Minecraft. It requires you to click "Sign In" to do anything. Whenever I click sign in it opens a blank window for a few seconds, the window then closes and gives me an error saying failed to login.
#1325 [16:57] <Nikolai> Hello, I have such a problem in the game minecraft for windows 10 does not count achievements How to fix cheats did not include and complexity
#1326 [16:57] * BekoGaming1903 [webchat@195.214.182.176] has joined #minecrafthelp
#1327 [16:57] <BekoGaming1903> merhaba
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#1329 [16:58] * BekoGaming1903 [webchat@195.214.182.176] has quit. (Client Quit)
#1330 [17:00] <Nikolai> merhaba
#1331 [17:01] * Nikolai [webchat@90.151.89.0] has quit. (Quit: webchat.esper.net)
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#1334 [17:04] <brennan> Hello
#1335 [17:05] <brennan> My minecraft launcher wont download minecraft because it says Unable to save download. wood_click.ogg
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#1340 [17:11] * Hayley [webchat@142.162.106.171] has joined #minecrafthelp
#1341 [17:12] <Hayley> Hey, mattym it worked! I used the .zip file and downloaded it from there
#1342 [17:12] <Hayley> I've been in game for over 10m and no crashes
#1343 [17:12] <Hayley> thank you so so much for your help :D
#1344 [17:14] * Gingerjess_ [webchat@c-73-123-249-188.hsd1.ma.comcast.net] has joined #minecrafthelp
#1345 [17:14] <Gingerjess_> hi guys
#1346 [17:16] <Hayley> hey
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#1348 [17:19] * Lord_of_Life_ [~Lord@77.28.160.247] has joined #minecrafthelp
#1349 [17:19] <Wolfe> Oh noooo, someone messaged me. And I didn't respond before they left.
#1350 [17:20] * Lord_of_Life [~Lord@77.28.171.17] has quit. (Ping timeout: 206 seconds)
#1351 [17:22] <Gingerjess_> so i keep getting this error Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host i dont know what to do ive tried everything
#1352 [17:22] <Wolfe> Anyway my issue is that Minecraft 1.14.2 crashes on startup, even with Java 8 64 bit installed and updated graphic card drivers.
#1353 [17:25] * nyhm [webchat@ip-173-130-130-132.orldfl.spcsdns.net] has joined #minecrafthelp
#1354 [17:26] <Gingerjess_> hello anyone in chat atm?
#1355 [17:26] <nyhm> I bought the wrong edition i believe. I wanted to play with my friends on xbox one, but im on pc. I bought the edition that was advertised under the impression that all editions were cross platform but i think i needed to purchase the windows 10 edition. I bought it less than an hour ago. I have the recipt and codes
#1356 [17:26] <Hayley> i am
#1357 [17:26] <Hayley> not a helper tho
#1358 [17:26] <Gingerjess_> f
#1359 [17:26] <Hayley> just waiting for mattym to come back so i can thank him
#1360 [17:27] <CapFan67> ??> nyhm account/refund
#1361 [17:27] <Absol> nyhm: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1362 [17:28] <CapFan67> nyhm, Use the link on that page to contact Customer support. They will help with the refund/transfer to Win10Edition.
#1363 [17:28] <Gingerjess_> so i keep getting this error Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host i dont know what to do ive tried everything
#1364 [17:28] <nyhm> I read that but is sort of vague, it doesn't specify if accidental purchase would qualify for a refund or not.
#1365 [17:28] <CapFan67> nyhm, It happens more frequently that you'd think. They'll take care of you.
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#1369 [17:30] <Gingerjess_> hi lost connection to chat
#1370 [17:31] <nyhm> im trying to cross platform but i cant figure it out
#1371 [17:31] * Gingerjess_ [webchat@c-73-123-249-188.hsd1.ma.comcast.net] has quit. (Client Quit)
#1372 [17:31] <nyhm> i bought the game about and hour ago. I think i bought the wrong edition
#1373 [17:32] * nyhm [webchat@ip-173-130-130-132.orldfl.spcsdns.net] has quit. (Client Quit)
#1374 [17:33] * nyhm [webchat@ip-173-130-130-132.orldfl.spcsdns.net] has joined #minecrafthelp
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#1376 [17:35] * nyhm [webchat@ip-173-130-130-132.orldfl.spcsdns.net] has joined #minecrafthelp
#1377 [17:36] <nyhm> I think i purchased edition less than an hour ago, i havent even played the game. Im trying to cross platform with my friends on xbox one but i think i bought the wrong editon.
#1378 [17:36] <Hayley> capfan!!!!
#1379 [17:36] * Deba [webchat@cpe-104-33-171-234.socal.res.rr.com] has joined #minecrafthelp
#1380 [17:36] <Deba> Hello?
#1381 [17:36] <Hayley> I fixed it! they told me it was unfixable but i did! im ingame, playing!
#1382 [17:37] <Hayley> thank you so so so much!!
#1383 [17:37] * king [webchat@dsl-dhcp-katytxxchrc-64-92-49-55.consolidated.net] has joined #minecrafthelp
#1384 [17:37] <king> Ive had 4 hackers in 2 days on my realm server
#1385 [17:37] <king> The last one THREATENED ME
#1386 [17:37] <king> And cause my whole realm server to crash
#1387 [17:37] <king> realm is not safe
#1388 [17:37] <king> hackers can easily break in
#1389 [17:38] <CapFan67> Hayley, Very glad to hear it's working!
#1390 [17:38] <Hayley> you're the best!!!!
#1391 [17:38] * polar_bear82 [webchat@97-85-236-178.static.stls.mo.charter.com] has joined #minecrafthelp
#1392 [17:39] <Deba> I had a world in 1.14.2 and I wanted to try out this texture pack that was 1.10.2 and when I tried it all my builds were missing. I went back to 1.14.2 then went into that world again and all my builds were completely corrupted, I don't mind going back to a old backup of the world and recreating certain builds I recently made but I have no Idea how
#1393 [17:39] <Deba> i can back to that back up. Unless someone knows how I can go back to change everything i've destroyed from the last 30 mins
#1394 [17:39] <CapFan67> Deba, If you loaded your world in an older version, then it's corrupted. Restoring from backup is your path forward.
#1395 [17:40] <Deba> Okay how can I restore from my backup
#1396 [17:40] <Deba> like how do I use it????
#1397 [17:40] <polar_bear82> Good afternoon. I was wondering if Mojang has begun forcing people with legacy accounts to merge with a Mojang account? Received an email on the 31st about that, and wasn't sure if my security had been compromised or not. (Already have an email to them with transaction ID to get my profile back)
#1398 [17:40] <Deba> I have the file and everything
#1399 [17:40] <Deba> how do I put it in game
#1400 [17:40] <CapFan67> Deba, If you manually backed up using in-game backup option, then you'll find the .zip files in .minecraft/backups
#1401 [17:41] <Deba> I dont understand still. How???
#1402 [17:41] <nyhm> is there anyway i can resolve my issue, can i cross platform with the java edition or will they refund the money because i bought it less than an hour ago. I just wnat to cross platform lol
#1403 [17:41] <CapFan67> polar_bear82, There's no "forced" migration, though very wise to do if you can since it's more secure.
#1404 [17:41] <Deba> Im currently in my backups, i have the backup file how do i put it in game
#1405 [17:41] <CapFan67> nyhm, The answer hasn't changed. You still need to contact Mojang:
#1406 [17:41] <CapFan67> ??> nyhm account/send-email
#1407 [17:41] <Absol> nyhm: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1408 [17:41] <Absol> nyhm: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1409 [17:42] <nyhm> damn april 11 so it could be weeks before i get a reply
#1410 [17:42] <CapFan67> Deba, it's a .zip file. Double click to open. Then, create a new world folder in your .minecraft/saves folder. Copy the contents of the .zip file to your new world folder.
#1411 [17:42] <polar_bear82> Ah, likely the security was compromised then. Thanks!
#1412 [17:43] <Deba> do i make a new world in minecraft or some random name in the saves folder??
#1413 [17:43] <CapFan67> Deba, Don't make a new world. Just create a folder in saves, and put the .zip contents into that folder.
#1414 [17:43] * nyhm [webchat@ip-173-130-130-132.orldfl.spcsdns.net] has quit. (Quit: webchat.esper.net)
#1415 [17:44] <Deba> okay no what after that
#1416 [17:44] <Deba> now*
#1417 [17:44] * king [webchat@dsl-dhcp-katytxxchrc-64-92-49-55.consolidated.net] has quit. (Quit: webchat.esper.net)
#1418 [17:45] <CapFan67> Deba, to confirm, you should be able to navigate to saves, then your new folder, and inside find level.dat and lots of folders.
#1419 [17:45] <CapFan67> Deba, If that' the case, just run the game. Your world will be in the list.
#1420 [17:45] <CapFan67> Deba, Note: In the list, the first line is the name of the world, and the second line is the folder name. Look for your folder name.
#1421 [17:46] <Deba> i did find the level.dat
#1422 [17:46] <Deba> and i jsut run the game and its not therer
#1423 [17:46] <Deba> there*
#1424 [17:47] <CapFan67> Deba, If you restored your files to a folder inside of your saves folder, then the world will list on the "select world" list. If the list was already open, return to the main menu and click single player again to refresh the list.
#1425 [17:47] <Deba> I'm so confused
#1426 [17:48] <Deba> can we call or something? I'm a visual learner. I'm straight up confused. It's not showing up...
#1427 [17:48] * Sadat [webchat@bba514413.alshamil.net.ae] has joined #minecrafthelp
#1428 [17:48] <Sadat> hi
#1429 [17:48] <Sadat> how do i fix this
#1430 [17:48] <Sadat> Failed to download file. 1.14.2.jar
#1431 [17:49] * Sadat [webchat@bba514413.alshamil.net.ae] has quit. (Client Quit)
#1432 [17:49] <CapFan67> Sadat, That depends on why it failed. Did the error dialog have a "more details" link?
#1433 [17:50] <Deba> Can we talk in private so you can give me step by steps?
#1434 [17:50] <Deba> I can give you my instagram or number. I'm really desperate...
#1435 [17:50] <CapFan67> Deba, This chat is what we get. Open the folder you created for your restore. It should look like this: https://i.imgur.com/JzxKxwo.png
#1436 [17:51] <CapFan67> Deba, Can you post a screenshot of what your folder (with path) looks like?
#1437 [17:51] <Deba> http://prntscr.com/nwric3
#1438 [17:52] <CapFan67> Deba, Carefully notice the path is *not* the same. You moved the .zip file into the "organic 2" folder. You were supposed to put the *contents* of the .zip file into the "organic 2" folder.
#1439 [17:52] <Deba> okay how do i get the .zip files
#1440 [17:53] <Deba> I just copied my last backup'd world and pasted it into a new folder
#1441 [17:53] <CapFan67> Deba, Open two file explorer windows. with one, open the .zip file (double click on it). With the other, navigate to your "organic 2" folder. They copy/paste from the .zip to the "organic 2" folder.
#1442 [17:54] <CapFan67> Deba, when done correctly, you should be able to view .minecraft>saves>organic 2, and see your level.dat and folders.
#1443 [17:54] <Deba> http://prntscr.com/nwrj9q
#1444 [17:54] <Deba> the highlighted one is the backup im trying to get, i dont understand what you mean by.zip or how i even make it one
#1445 [17:55] * payonel [~payonel@2607:5300:60:9e85::bad:c0de] has joined #minecrafthelp
#1446 [17:55] * PleaseHelp [webchat@63-152-78-209.cdrr.qwest.net] has joined #minecrafthelp
#1447 [17:55] <PleaseHelp> hey
#1448 [17:55] <CapFan67> Deba, That's your backups. click/Double-click the highlighted file to open it. You will copy its contents to the "organic 2" folder (or whatever new folder you're working with)
#1449 [17:55] <CapFan67> PleaseHelp, Hi.
#1450 [17:55] * payonel is now known as Guest8856
#1451 [17:55] <Deba> I did that...
#1452 [17:56] <CapFan67> Guest8856/payonel use /nick to change to an available nickname.
#1453 [17:56] <PleaseHelp> I try to load minecraft java edition but it doesn't work. It won't load
#1454 [17:56] <CapFan67> Deba, If and when you do that correctly, you should be able to view .minecraft>saves>organic 2, and see your level.dat and folders.
#1455 [17:56] <CapFan67> PleaseHelp, what happens when you try to run Java Edition?
#1456 [17:56] <PleaseHelp> im going to send a snip
#1457 [17:57] <Deba> http://prntscr.com/nwrk20 is this correct?
#1458 [17:57] <CapFan67> Deba, Yes. That should show up on the worlds list.
#1459 [17:57] <Deba> why does mine say level.day_old... Is it supposed to say that?
#1460 [17:58] <PleaseHelp> Okay, after I click on the play button on the launcher java edition pops up right? Well, the loading bar loads almost right at the end, and then java doesn't respond and my game doesn't respond.
#1461 [17:58] <CapFan67> Deba, Your extensions are disabled, so you don't see the level.dat. Click on "view" and check "file name extensions"
#1462 [17:59] * kennan [webchat@cpe-192-136-245-100.tx.res.rr.com] has joined #minecrafthelp
#1463 [17:59] <CapFan67> PleaseHelp, Not responding states are usually caused by incompatible software. Absol will give you instructions to create a report that we can use to see if you have one loaded:
#1464 [17:59] <CapFan67> ??> PleaseHelp tools/hjt
#1465 [17:59] <Absol> PleaseHelp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1466 [17:59] <Absol> PleaseHelp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1467 [18:00] <PleaseHelp> will reinstalling work?
#1468 [18:00] <PleaseHelp> im going to try that first
#1469 [18:00] <CapFan67> PleaseHelp, Again, your issue is not likely the game, but rather something else running on your computer causing it to crash.
#1470 [18:00] <kennan> i have an old minecraft account and i have tried to gain access back to it but i dont know my old password and my old email was deleted
#1471 [18:01] <CapFan67> kennan, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you don't have two of these three things, you will need to contact Mojang Support.
#1472 [18:01] <CapFan67> Do you need a link?
#1473 [18:02] <kennan> yeah that would be great
#1474 [18:02] <CapFan67> ??> kennan account/send-email
#1475 [18:02] <Absol> kennan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1476 [18:02] <Absol> kennan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1477 [18:02] <Deba> Thank you cap fan 67
#1478 [18:02] <CapFan67> Deba, Sounds like success.
#1479 [18:03] <Wolfe> Hey there. I just built a brand new PC and I'm trying to get Minecraft Java 1.14.2 to start. However, even with Java 8 and my graphic cards updated, the game crashes on startup and in some instances, the entire computer blue screens. Is there any way to fix this? Thanks.
#1480 [18:03] <Deba> sadly.. theres a alot of stuff i have to rebuild... but if i wear to fix things in my corrupted world... would other things around the world be corrupted as well? or is it only my builds?
#1481 [18:03] <CapFan67> Wolfe, Blue screen sounds more like a hardware issue.
#1482 [18:03] <Deba> were*
#1483 [18:04] <Wolfe> What do you mean?
#1484 [18:04] <PleaseHelp> https://paste.ubuntu.com/p/6f3DNhSmC3/
#1485 [18:04] <CapFan67> Deba, Mojang doesn't support going backwards in versions, so I wouldn't know for sure. It's *possible* that things would be fine, but it would be a gamble.
#1486 [18:04] <Deba> yikes okay
#1487 [18:04] <Deba> thank you for all your help
#1488 [18:04] * Deba [webchat@cpe-104-33-171-234.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1489 [18:04] * kennan [webchat@cpe-192-136-245-100.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#1490 [18:04] <CapFan67> PleaseHelp, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1491 [18:05] <CapFan67> ??> PleaseHelp av/adwcleaner
#1492 [18:05] <Absol> PleaseHelp: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1493 [18:05] <Absol> PleaseHelp: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1494 [18:05] <PleaseHelp> i have the discord overlay disabled btw
#1495 [18:06] <CapFan67> Wolfe, I'm saying that blue screen of death is more likely a bad hardware component (such as memory stick, overheating CPU, or video card) than the game itself.
#1496 [18:06] <CapFan67> play1962, PremierOpinion is 100% the cause, but Discord can do the same thing so we try to fix both at once.
#1497 [18:06] <CapFan67> play1962, Mistell. My applogies.
#1498 [18:07] <Wolfe> Hm, interesting. These are brand new components, and they aren't conflicting (since I had them picked out via Logical Increments, so they should work together (and if they didn't, my computer wouldn't be running period).
#1499 [18:07] <Wolfe> I have to brb for a minute, but I can share you my hardcare/software as well as the crash log.
#1500 [18:07] * Hayley [webchat@142.162.106.171] has quit. (Quit: webchat.esper.net)
#1501 [18:09] <CapFan67> Wolfe, Again, from my experience blue screen of death is more likely hardware. In your shoes, I would be suspicious of one of the new components.
#1502 [18:10] <Wolfe> Sure thing. I'll keep that in mind.
#1503 [18:10] <CapFan67> Wolfe, Troubleshooting faulty hardware is beyond the scope of what I can help with in this channel, other than broad general troubleshooting advice, such as swapping components with known good components to test and isolate.
#1504 [18:14] * PleaseHelp [webchat@63-152-78-209.cdrr.qwest.net] has joined #minecrafthelp
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#1506 [18:14] <PleaseHelp> hey
#1507 [18:15] <PleaseHelp> whoever helped me
#1508 [18:15] <PleaseHelp> thank you so much
#1509 [18:15] <PleaseHelp> it works now
#1510 [18:15] * DemonWav [~DemonWav@2607:5300:201:3100::1b01] has joined #minecrafthelp
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#1512 [18:18] * andrew9 [webchat@73.218.4.147] has joined #minecrafthelp
#1513 [18:19] <andrew9> hello. my minecraft world keeps swapping or copying chunks around. even when i run it on my server it is doing it. but i felt like i need to get help now because a chunk moved right next to my chest room in my world.
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#1515 [18:23] * Jinsisi [webchat@75-162-240-70.desm.qwest.net] has joined #minecrafthelp
#1516 [18:24] <Jinsisi> Does anyone have access to legacy usernames? I haven't logged on this game in 5+ years
#1517 [18:24] <Jinsisi> I sent a support ticket but no dice yet
#1518 [18:31] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
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#1521 [18:43] * BaconCraftFTW [webchat@47-33-179-185.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#1522 [18:45] <BaconCraftFTW> I downloaded skyfactory 4 and I pressed it on the launcher but it said unable to save download
#1523 [18:45] <CapFan67> ??> BaconCraftFTW mods
#1524 [18:45] <Absol> BaconCraftFTW: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1525 [18:45] <Absol> BaconCraftFTW: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1526 [18:46] * BaconCraftFTW [webchat@47-33-179-185.dhcp.mdfd.or.charter.com] has quit. (Client Quit)
#1527 [18:46] * James [webchat@c-73-70-144-200.hsd1.ca.comcast.net] has joined #minecrafthelp
#1528 [18:46] <James> Mojang loading screen is not responding
#1529 [18:47] <CapFan67> James, "not responding" states are usually caused by incompatible software. Absol will give you instructions to run a report so we can look.
#1530 [18:47] <CapFan67> ??> James tools/hjt
#1531 [18:47] <Absol> James: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1532 [18:47] <Absol> James: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1533 [18:49] * Wolfe [webchat@cpe-66-108-246-40.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#1534 [18:49] * carmeelion [webchat@S01069c3dcf2aa9f8.cg.shawcable.net] has joined #minecrafthelp
#1535 [18:49] <carmeelion> Hi! I haven't played in years but want to get started again. Doing the account migration I had to reset my password... now I am stuck because I can not remember my username. Any tips? Thanks in advance
#1536 [18:50] <CapFan67> carmeelion, Other than looking at old logs, there isn't a good way to discover your profile name outside of contacting Mojang support. Do you need a link?
#1537 [18:51] <carmeelion> Nope, thank you! i have filled out their contact form, I will wait to hear back. Thanks for getting back to me :)
#1538 [18:54] * carmeelion [webchat@S01069c3dcf2aa9f8.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
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#1540 [18:58] <James> https://paste.ubuntu.com/p/9wtsGGJ5qw/plain/
#1541 [18:58] <Azoreano> how many days it takes to receive the password email reset
#1542 [18:59] * Jlee [webchat@CPE20f19e129186-CM20f19e129184.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1543 [19:00] <Jlee> my game will start but wont open on my screen, i've tried uninstalling java and minecraft several times and it doesn't help, and tried updating and repairing minecraft
#1544 [19:00] * HealthierRoom [webchat@206.206.27.62] has joined #minecrafthelp
#1545 [19:01] <HealthierRoom> i dont remember my acc username
#1546 [19:03] * HealthierRoom [webchat@206.206.27.62] has quit. (Client Quit)
#1547 [19:04] * Lcc803 [webchat@c-24-1-119-94.hsd1.il.comcast.net] has joined #minecrafthelp
#1548 [19:04] <Lcc803> Help
#1549 [19:05] <Lcc803> No monsters spawning in realm, difficulty is set to normal
#1550 [19:08] * Vincent [webchat@pool-96-255-252-233.washdc.fios.verizon.net] has joined #minecrafthelp
#1551 [19:09] <Vincent> When I try to login on the minecraft.net nothing happens. I press enter and nothing load. The same thing goes for when I press the login button.
#1552 [19:09] * jonnyjamm [webchat@027db6ff.bb.sky.com] has joined #minecrafthelp
#1553 [19:09] <jonnyjamm> hey peeps
#1554 [19:09] <Vincent> hey
#1555 [19:10] * Azoreano [webchat@78.29.165.188] has quit. (Quit: webchat.esper.net)
#1556 [19:10] <jonnyjamm> I don't know if im in the right place, but im trying to download forge for my minecraft
#1557 [19:10] * Vincent [webchat@pool-96-255-252-233.washdc.fios.verizon.net] has quit. (Client Quit)
#1558 [19:10] <jonnyjamm> and it keeps coming up with a error
#1559 [19:10] <jonnyjamm> when I run the game file
#1560 [19:11] <jonnyjamm> actually don't worry :)
#1561 [19:11] <jonnyjamm> it just sorted it self out
#1562 [19:11] <jonnyjamm> thank you
#1563 [19:11] * Jlee [webchat@CPE20f19e129186-CM20f19e129184.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#1564 [19:17] <Lcc803> no one here is helping just asking questions then?
#1565 [19:42] * JJ_Fox [webchat@c-73-100-211-23.hsd1.ct.comcast.net] has joined #minecrafthelp
#1566 [19:43] <JJ_Fox> How do i play with my friend when i am on pc and he is on xbox when it says server is outdated
#1567 [19:49] * oni [webchat@udp076934uds.hawaiiantel.net] has joined #minecrafthelp
#1568 [19:52] <oni> ok so i have a gaming computer 8gb RAM 64bit and i just downloaded minecraft yesterday. it was working great and steady then i tried to download a texture pack. something went wrong so i canceled everything and tried to get back to playing. now everytime i try to enter a world or create a new world, it loads to 0-30% then either says not enough mem
#1569 [19:52] <oni> ory or it just says the server crashed. i have 7.83GB usable in my ram so i have enough memory im struggling help me out
#1570 [19:59] <oni> yo someone help me please im not tryna waist 30 bucks on a game i cant play
#1571 [20:00] * oni [webchat@udp076934uds.hawaiiantel.net] has joined #minecrafthelp
#1572 [20:01] <oni> PLEASE HELP ME i cant load into any wolrds it loads to about 10-30% then crashes
#1573 [20:01] <oni> sometimes it says not enough memory other time it just says sorry something went wrong
#1574 [20:03] <oni> can someone be useful
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#1576 [20:12] * Kyra [webchat@23-121-89-42.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#1577 [20:13] <Kyra> I made an account back in 2014. I forgot what email I used and what the password was. I've been trying to get back into my account but I can't.
#1578 [20:17] * JericE [webchat@ip70-180-251-7.lv.lv.cox.net] has joined #minecrafthelp
#1579 [20:18] <JericE> Can anyone help? Purchasing Minecraft won't work for me as there is an error.
#1580 [20:20] * Kyra [webchat@23-121-89-42.lightspeed.dybhfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1581 [20:21] * gsy17 [webchat@mobile-107-77-204-71.mobile.att.net] has joined #minecrafthelp
#1582 [20:23] <gsy17> im having two problems, i had Process crashed with exit code -1073740940 for a while but then i turned down my video settings and now i have
#1583 [20:23] <gsy17> Process crashed with exit code 1. how do i fix this?
#1584 [20:24] <JericE> Can anyone help? Purchasing Minecraft won't work for me as there is an error.
#1585 [20:27] <SFFrog> SORRY ABOUT THE DELAY IN THIS REPLY, BUT thanks for the help!
#1586 [20:27] <SFFrog> SORRY ABOUT THE DELAY IN THIS REPLY, BUT thanks for the help!
#1587 [20:28] * SFFrog [webchat@76-218-117-199.lightspeed.sntcca.sbcglobal.net] has left #minecrafthelp
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#1590 [20:33] <gsy17> update, i'm just getting "Process crashed with exit code -1073740940"
#1591 [20:41] * Darcrick [webchat@pc-55-152-83-200.cm.vtr.net] has joined #minecrafthelp
#1592 [20:43] <Darcrick> hello, i cant log in to my account because i dont remember the password, I tried to change it with my email but the Mojang mail never arrive:(
#1593 [20:43] <Darcrick> I dont know what to do
#1594 [20:43] <Darcrick> help
#1595 [20:46] <gsy17> stupid answer but is the e-main correct
#1596 [20:46] <gsy17> i know ive had that problem with other websights because i used the wrong e-mail
#1597 [20:47] <gsy17> oh wait
#1598 [20:48] <Darcrick> I tried every email
#1599 [20:48] <CapFan67> Darcrick, Did you check your junk/spam folder?
#1600 [20:49] * JericE [webchat@ip70-180-251-7.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#1601 [20:50] <Darcrick> I did
#1602 [20:50] <Darcrick> no mojang mail
#1603 [20:50] <CapFan67> gsy17, -1073740940 is usually caused by older graphics drivers that don't support VBOs. Can you run 1.13.2 with VBOs disabled?
#1604 [20:50] <CapFan67> Darcrick, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1605 [20:50] * XCRunnerS [webchat@c-67-175-183-122.hsd1.il.comcast.net] has joined #minecrafthelp
#1606 [20:50] <CapFan67> Darcrick, One of the unlisted reasons is suspicious activity, such as giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1607 [20:50] <CapFan67> ??> Darcrick account/send-email
#1608 [20:50] <Absol> Darcrick: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1609 [20:50] <gsy17> i will try capfan, give me like 5 mins
#1610 [20:51] <Absol> Darcrick: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1611 [20:51] <Darcrick> Thank you!
#1612 [20:51] <XCRunnerS> Hey - mostly seeing if there was a way to ensure I was using the correct GPU for MC, it seems to be using my HD630 integrated but I would like to make sure its using my 1060 6gb mobile
#1613 [20:52] <CapFan67> XCRunnerS, Look at the F3 debug screen. On the upper right, it will show which card it's using.
#1614 [20:52] * JericE [webchat@ip70-180-251-7.lv.lv.cox.net] has joined #minecrafthelp
#1615 [20:52] <JericE> Can anyone help? Purchasing Minecraft won't work for me as there is an error.
#1616 [20:53] * link25000 [webchat@177.239.44.35.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#1617 [20:53] <link25000> Guys i need help with my account
#1618 [20:53] <Darcrick> I dont know how to find the transaction id, i bought the game long ago
#1619 [20:53] <link25000> Whenever i log into a server
#1620 [20:53] <XCRunnerS> hm - seems to be working in 1.13 - ill check my other versions quick
#1621 [20:53] <CapFan67> JericE, We offer tech support for client crashes and such. There's not much we can do for purchase errors that aren't technical in nature. Make sure the purchase isn't being rejected by your bank, don't use debit cards for the purchase, and if all else fails try Paypal.
#1622 [20:54] <link25000> My minecraft immediately crashes
#1623 [20:54] <Darcrick> i dont own the same card anymore
#1624 [20:54] <XCRunnerS> its a 100 FPS difference sooo id like to make sure XD
#1625 [20:54] <CapFan67> Darcrick, Here's the help page on finding your transaction ID:
#1626 [20:54] <CapFan67> ??> Darcrick account/trans-id
#1627 [20:54] <Absol> Darcrick: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1628 [20:54] <Darcrick> oh, thank you
#1629 [20:54] <CapFan67> link25000, when it crashes, do you get an error dialog with a "more details" link?
#1630 [20:54] <link25000> No, i dont
#1631 [20:55] <link25000> It just crashes
#1632 [20:55] <link25000> And windows tries to fix the error
#1633 [20:55] <gsy17> capfan i dont think i have VBOs on??? i took a picture of my settings
#1634 [20:55] <gsy17> https://cdn.discordapp.com/attachments/340543346726666253/584922875119534094/unknown.png
#1635 [20:55] * JericE [webchat@ip70-180-251-7.lv.lv.cox.net] has quit. (Client Quit)
#1636 [20:55] <CapFan67> link25000, That could be incompatible software, or could be hardware/drivers. Let's look at your running software first:
#1637 [20:55] <CapFan67> ??> link25000 tools/hjt
#1638 [20:55] <Absol> link25000: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1639 [20:55] <Absol> link25000: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1640 [20:56] <CapFan67> gsy17, 1.14 removed the ability to turn VBOs off. They're always on/used now. You can turn them off in 1.13.2, thus why I wanted you to test.
#1641 [20:56] <gsy17> im gonna eat my hands
#1642 [20:57] <link25000> I downloaded hijack
#1643 [20:57] <gsy17> so to play the new update...is there anything i can do?
#1644 [20:57] <XCRunnerS> alright - so it doesnt use my discrete GPU in 1.8.9, which is my current main version - is there a way to override this?
#1645 [20:57] <link25000> "For some reason your system denied write access to the Hosts file."
#1646 [20:58] <CapFan67> link25000, Follow the instructions to produce the report, then paste to the site listed. Give us the paste link when you're done.
#1647 [20:58] <XCRunnerS> it doesnt use my discrete GPU in 1.8.9, which is my current main version - is there a way to override this?
#1648 [20:58] <CapFan67> gsy17, If the age of your graphics card and lack of VBO support is your issue, you can either install a newer video card (if you have a desktop), or will be stuck at 1.13.2.
#1649 [20:59] * XCRunnerS [webchat@c-67-175-183-122.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1650 [20:59] <gsy17> i have a laptop :((((((
#1651 [20:59] * XCRunnerS [webchat@c-67-175-183-122.hsd1.il.comcast.net] has joined #minecrafthelp
#1652 [20:59] <XCRunnerS> lright - so it doesnt use my discrete GPU in 1.8.9, which is my current main version - is there a way to override this?
#1653 [20:59] <CapFan67> XCRunnerS, Use your graphics config software to force the card with javaw.exe. Alternately, disable your integrated graphics in your bios.
#1654 [21:00] <XCRunnerS> alright :) ill try to figure that out XD
#1655 [21:00] <gsy17> is there anyway to update the graphics card in my laptop or...is it just a lost cause
#1656 [21:00] <CapFan67> link25000, YOu get that when you don't run as admin as instructed. That's ok, just click ok. the report will still run fine.
#1657 [21:00] <XCRunnerS> depends on the GPU tbh gsy17 - nvidia should still be supporting their cards
#1658 [21:00] <CapFan67> gsy17, If you like, we can see if there are any updated drivers that might fix it (its a long shot):
#1659 [21:00] <XCRunnerS> intel as well
#1660 [21:00] <CapFan67> ??> gsy17 win/dxdiag
#1661 [21:00] <Absol> gsy17: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1662 [21:00] <XCRunnerS> amd as well
#1663 [21:01] <gsy17> i got u
#1664 [21:01] <link25000> CapFan67 https://paste.ubuntu.com/p/NnH4dvJ59V/
#1665 [21:01] * gsy17 [webchat@mobile-107-77-204-71.mobile.att.net] has quit. (Quit: webchat.esper.net)
#1666 [21:01] * gsy17 [webchat@mobile-107-77-204-71.mobile.att.net] has joined #minecrafthelp
#1667 [21:01] <gsy17> i accidentally left sorry
#1668 [21:02] <gsy17> how do i get the dxdiag here
#1669 [21:02] <gsy17> pastebin right?
#1670 [21:02] <CapFan67> ??> gsy17 paste
#1671 [21:02] <Absol> gsy17: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1672 [21:02] <gsy17> https://paste.ubuntu.com/p/pS7tSHc2mc/
#1673 [21:03] <CapFan67> link25000, You have two different VPNs installed. Make sure you have them disabled when connecting to servers. Otherwise, I don't see anything that would cause the crash. Look in your .minecraft/crash-reports/ folder. Do you have recent crash reports that match the time stamps of your tests?
#1674 [21:03] <CapFan67> gsy17, stand by...
#1675 [21:03] <XCRunnerS> UGH - my laptop manufacturer disabled bios stuff
#1676 [21:04] <gsy17> nah take your time my dude
#1677 [21:04] <XCRunnerS> so ill see if nvidia will let me set it as preferred
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#1679 [21:07] <link25000> How do i see my crash reports
#1680 [21:07] <link25000> i already uninstalled my vpn
#1681 [21:08] <CapFan67> gsy17, Your graphics driver date is 2014. Dynabook shows the latest driver as 2016 (though varries on model). You can likely update your driver and possibly solve the issue. Intel has a 2019 driver for your chipset, but most laptop manufacturers block Intel drivers (to lock you into their services).
#1682 [21:09] <link25000> Im already in .minecraft but i dont seem to find any crash reports file
#1683 [21:09] <gsy17> ok, dumb question, how can i update my driver
#1684 [21:09] <CapFan67> gsy17, Start here, and enter your model number. I can't link the driver for you, since the Satellite model numbers aren't in the dxdiag. https://support.dynabook.com/support/modelHome?freeText=1200010610&osId=31
#1685 [21:10] <CapFan67> gsy17, But the process is fairly simple. Enter your model, select your OS and download/install the graphics driver.
#1686 [21:12] <CapFan67> link25000, let's enable logging and see if the exit code displays after the crash. Absol will give you instructions.
#1687 [21:12] <CapFan67> ??> link25000 launcher/log
#1688 [21:12] <Absol> link25000: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1689 [21:12] <gsy17> another stupid question but i just wanna make sure, is display driver the same as graphics driver
#1690 [21:13] <gsy17> there are two display drivers available but nothing labled graphics driver
#1691 [21:14] <CapFan67> gsy17, Yes. That's what you're after. The filter on the left is "graphics". The driver itself is called Display Driver.
#1692 [21:14] <CapFan67> gsy17, TOshiba being difficult. =)
#1693 [21:14] <gsy17> ok
#1694 [21:14] <gsy17> https://cdn.discordapp.com/attachments/340543346726666253/584927902995447817/unknown.png
#1695 [21:15] <gsy17> any difference between these ou know about or should i just...get the newest
#1696 [21:16] <CapFan67> gsy17, Both good. Start with the newer driver.
#1697 [21:16] <gsy17> ok will do, after it installs i'll tell you if anything changes
#1698 [21:17] <link25000> https://paste.ubuntu.com/p/pMFBM5NgHr/
#1699 [21:17] <link25000> There it is
#1700 [21:17] <link25000> I joined to my single player world
#1701 [21:17] <link25000> and it crashed :(
#1702 [21:18] <CapFan67> link25000, ...and with exit code 255, there's no .minecraft/crash-report/ created? That's *really* strange.
#1703 [21:18] <link25000> It just said something like java binary.exe has stopped working
#1704 [21:18] <link25000> Kinda thing
#1705 [21:19] <link25000> 1 time it said something like minidumps are not enabled by default on client versions of windows
#1706 [21:20] <link25000> But thats the only time
#1707 [21:20] * cameron [webchat@65-130-195-134.slkc.qwest.net] has joined #minecrafthelp
#1708 [21:20] <CapFan67> link25000, Exit code 255 is a generic stop. It doesn't tell us what's wrong. Are you able to run 1.13.2, disable VBOs, then create and enter a world?
#1709 [21:20] <link25000> Yeah
#1710 [21:21] <CapFan67> link25000, So, you've test 1.13.2 and it works with VBOs disabled? Does it crash with VBOs enabled?
#1711 [21:21] <link25000> O mb i thought u were asking for me to do it
#1712 [21:21] <link25000> Im not a native speaker sooo im having a little trouble
#1713 [21:21] <CapFan67> link25000, I am. I misunderstood your "yeah". Sorry. Please test.
#1714 [21:22] <cameron> It's been a while since I've used my account, and I know that I have Java edition, but the system is requiring me to rebuy the game. What should I do? I don't want to drop another thirty bucks on the game.
#1715 [21:22] <CapFan67> cameron, what's your profile/character name?
#1716 [21:22] <cameron> Why?
#1717 [21:23] <CapFan67> cameron, So that I can determine if you have a Legacy or Mojang account, to try to direct you through the steps.
#1718 [21:23] <cameron> Aight, so the account name or the profile name?
#1719 [21:23] <CapFan67> cameron, Same thing. The name of your in-game character.
#1720 [21:23] <cameron> cade10000
#1721 [21:24] <link25000> CapFan67 for some reason i can play on 1.13.2 version, i tried disabling VBO's on 1.14 but i dont find the option
#1722 [21:24] <gsy17> big sad
#1723 [21:24] <CapFan67> cameron, Ok, you have a legacy account, so you login with your character/profile name and password.
#1724 [21:24] <gsy17> "Process crashed with exit code -1073740940"
#1725 [21:25] <gsy17> maybe if i restarted my computer?
#1726 [21:25] <cameron> Alright I'll give it a shot thanks +CapFan67
#1727 [21:25] <gsy17> will try
#1728 [21:25] <CapFan67> gsy17, That exit code is *absolutely* VBOs. =(
#1729 [21:25] <gsy17> o
#1730 [21:25] * SukoKingler [webchat@101-100-142-15.myrepublic.co.nz] has joined #minecrafthelp
#1731 [21:26] <gsy17> should i try the other driver?
#1732 [21:26] <CapFan67> link25000, VBOs are now *always* used in 1.14. Let's look at your hardware/drivers to see if your system can be updated:
#1733 [21:26] <CapFan67> ??> link25000 win/dxdiag
#1734 [21:26] <Absol> link25000: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1735 [21:26] <SukoKingler> Hey there, I purchased Minecraft back in 2015-16, and it doesn't show up as bought anymore. Is there anything I can do?
#1736 [21:27] <CapFan67> gsy17, Both of the Toshiba drivers will do the same thing. You can *try* to install the Intel driver. It will either work, or tell you your machine isn't compatible. Stand by...
#1737 [21:28] <CapFan67> gsy17, Here's the link. Choose "drivers" and your OS. From the list, make sure you pick the driver for your OS. https://downloadcenter.intel.com/product/75105/Intel-Core-i3-4005U-Processor-3M-Cache-1-70-GHz-
#1738 [21:28] <cameron> +CapFan67, the login site is stating that I need a valid email address, and not a former username.
#1739 [21:29] <CapFan67> SukoKingler, what's your profile/character name? I'll see if someone has changed the name.
#1740 [21:29] <CapFan67> cameron, You should be logging into the launcher.
#1741 [21:29] <SukoKingler> Sorry, I can't remember. I have the email I used when i migrated if that helps?
#1742 [21:30] <CapFan67> SukoKingler, Don't post your email here.
#1743 [21:30] <CapFan67> SukoKingler, this is a public channel.
#1744 [21:30] <link25000> CapFan67 https://paste.ubuntu.com/p/znrHXPvfJd/
#1745 [21:30] <CapFan67> SukoKingler, If you don't know your email, you'll need to contact Mojang support. Do you need a link?
#1746 [21:30] <cameron> +CapFan67, it is requiring me to buy the game again in order to download the launcher.
#1747 [21:30] <SukoKingler> ive contacted, i was just seeing if I could get any help from here.
#1748 [21:30] <SukoKingler> thanks anyway!
#1749 [21:31] <gsy17> question...should i be restarting my computer after these updates
#1750 [21:31] <CapFan67> link25000, Acer with integrated graphics and a 2014 driver. Same state as gsy17. Let me see if I can find an updated driver from Acer. Stand by...
#1751 [21:31] <CapFan67> gsy17, I would restart, for good measure.
#1752 [21:31] <gsy17> wait wait ignore
#1753 [21:32] <gsy17> https://cdn.discordapp.com/attachments/340543346726666253/584932265763799059/unknown.png
#1754 [21:32] <gsy17> let me try to re-start to see if the last one did anything, will be back
#1755 [21:32] <CapFan67> gsy17, That's Toshiba blocking the install of the Intel driver for your Intel chip. *shakes head*
#1756 [21:33] * gsy17 [webchat@mobile-107-77-204-71.mobile.att.net] has quit. (Quit: webchat.esper.net)
#1757 [21:34] <cameron> +CapFan67, it is requiring me to buy the game again in order to download the launcher.
#1758 [21:34] <CapFan67> link25000, You have the latest driver supplied by Acer installed. From an earlier session, I happen to know the Intel drivers won't install. I don't believe you have slots in your all-in-one to install a video card. Sadly, you're stuck with 1.13.2 and lower.
#1759 [21:34] <CapFan67> cameron, https://launcher.mojang.com/download/MinecraftInstaller.msi
#1760 [21:34] <CapFan67> cameron, That's the launcher link.
#1761 [21:37] <cameron> +CapFan67, I think that may be outdated? the url just brings me to 404
#1762 [21:37] <link25000> Sooo there's no way to disable VBO's on 1.14?
#1763 [21:38] <cameron> wait nevermind +CapFan67
#1764 [21:38] <CapFan67> link25000, Sadly, no. Mojang updated their Java libraries, and they now require VBOs.
#1765 [21:39] <link25000> Ohh ok that's unfortunate
#1766 [21:40] <CapFan67> link25000, I'm very sorry, and wish I had better news.
#1767 [21:42] <link25000> Its okk thanks anyways
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#1769 [21:48] * gsy17 [webchat@mobile-107-77-204-71.mobile.att.net] has joined #minecrafthelp
#1770 [21:49] <gsy17> am back
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#1773 [21:49] <gsy17> ok so i loaded it two times and i got "Process crashed with exit code 1"and then "
#1774 [21:49] <gsy17> Process crashed with exit code -1073740940"
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#1777 [21:51] <CapFan67> gsy17, I'm very sorry. There's not likely much we can do.
#1778 [21:52] <gsy17> :))
#1779 [21:52] <gsy17> its fine
#1780 [21:52] <gsy17> thanks for doing your best my dude
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#1782 [21:53] * XombieKill [webchat@47-34-78-79.dhcp.stls.mo.charter.com] has joined #minecrafthelp
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#1784 [21:54] <cameron> +CapFan67, you fixed my game man! Really appreciate it. You deserve a medal, matey. Have a good one!
#1785 [21:54] <XombieKill> I am wanting to set my kids up on mincraft to use with home school and skrafty. Do I need to buy it for each pc or just purchase once?
#1786 [21:55] <CapFan67> cameron, Very glad to hear it's working.
#1787 [21:55] <CapFan67> cameron, Very glad to hear it's working.
#1788 [21:55] * cameron [webchat@65-130-195-134.slkc.qwest.net] has left #minecrafthelp
#1789 [21:56] <CapFan67> XombieKill, If they will play togehter, they each need an account. If they play by themselves, the same account can be run on multiple machines.
#1790 [21:58] <XombieKill> CapFan67 So for them to play together I would need to pay the 26 for the java edition on each pc?
#1791 [21:59] <CapFan67> XombieKill, Correct.
#1792 [22:00] <XombieKill> Or in our case Macs
#1793 [22:00] <CapFan67> XombieKill, Well, one license per player.
#1794 [22:00] <XombieKill> is it a one time fee or subscription?
#1795 [22:00] * jesus [webchat@cpe-45-49-208-242.socal.res.rr.com] has joined #minecrafthelp
#1796 [22:01] <XombieKill> Sorry for all the questions
#1797 [22:02] <CapFan67> XombieKill, Java Edition is a one time purchase.
#1798 [22:02] <CapFan67> XombieKill, No worries at all. I'm glad to be helpful.
#1799 [22:02] <jesus> is there any way to have access to an account that redeemed a minecraft microsoft 10 version ?
#1800 [22:02] <XombieKill> CapFan67 Thanks this helps
#1801 [22:03] <CapFan67> jesus, I don't understand your question. Are you asking if your account is accessible after receiving the free Win10Edition code?
#1802 [22:04] <jesus> a bit more specific. I gave my friend the code that I had for minecraft windows 10 version a long time ago and he does not know the email to that account. is there any way i can have access to that account if we dont have any idea what the email is?
#1803 [22:05] <CapFan67> jesus, Once you associate your Win10Edition code to a Microsoft account, it will remain with that Microsoft account forever. To access that Win10Edition license, you will need to know the Microsoft account login.
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#1805 [22:08] <jesus> is there anything that is possible to do like getting sent that information without knowing ? or is all hope lost if i dont know the login info
#1806 [22:08] <CapFan67> jesus, I'm not aware of any way to recover a Microsoft account without knowing the email.
#1807 [22:09] <jesus> i appreciate the help. thank you
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#1811 [22:18] <dugydugy> hey
#1812 [22:18] <DarkBymaxX> hi
#1813 [22:19] <DarkBymaxX> I have a problem with the minecraft nick
#1814 [22:19] <dugydugy> so my Minecraft doesn't open like it will download a little and then say there was a fatal error
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#1816 [22:20] * drawjk12 [webchat@ip-173-127-87-92.hstntx.spcsdns.net] has joined #minecrafthelp
#1817 [22:20] <DarkBymaxX> I wanted to know if the nick DarkBymaxX is linked to some type of mail
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#1819 [22:22] <drawjk12> im getting kicked after joining servers because a "badly compressed packet size [insert random number] is bigger/smaller than [either 528 or a really big number depending on the size of the random number from earlier]"
#1820 [22:27] <CapFan67> drawjk12, I've only seen reports of that error on modded versions. Are you having that error in vanilla minecraft?
#1821 [22:40] <drawjk12> I had optifine playing but tried without it (and on different versions) to no avail
#1822 [22:41] <drawjk12> the server in particular that is kicking me (i haven't tried any others) does use plugins, but no one else seems to have this problem
#1823 [22:43] <CapFan67> drawjk12 The error involves receiving a badly composed network packet. This would involve a modded/non-vanilla server sending you bad packets or packets getting corrupted in-route to you. If you have this issue on lots of servers, I'd focus on networking issues on your end. If it's only this one server, then the server is likely the source of the issue.
#1824 [22:44] <drawjk12> okay, ill test with some other servers and report back
#1825 [22:53] <drawjk12> Im not haviing the problem with mineplex or hypixel
#1826 [22:53] <drawjk12> so it seems to be only that one server
#1827 [23:04] <drawjk12> is there anything i can do to stop this then?
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#1831 [23:25] * a1pha [webchat@ppp-69-154-130-167.dsl.stlsmo.swbell.net] has joined #minecrafthelp
#1832 [23:26] <a1pha> I need help
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#1835 [23:42] <Sanos> i keep getting this Process crashed with exit code -1073740791
#1836 [23:44] * Sanos [webchat@207.44.76.7.res-cmts.hol.ptd.net] has quit. (Client Quit)
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#1840 [23:55] <Zack> Heya
#1841 [23:55] <Zack> Whenever I start up the most recent version of minecraft it gets to about 9/10 of the way through then freezes
#1842 [23:56] <Zack> on the mojang loading screen