#1 [00:09] * Meep [uid44664@2001:67c:2f08:3::ae78] has quit. (Quit: Connection closed for inactivity)
#2 [00:10] * Nic [webchat@174-086-116-021.dhcp.chtrptr.net] has joined #minecrafthelp
#3 [00:10] <Nic> Hello
#4 [00:30] * Ineedhelp123 [webchat@192.157.121.90] has joined #minecrafthelp
#5 [00:31] <Ineedhelp123> So when I shift click an item to get into my inventory, it goes to the right slots of my hot bar not my left, I would like it to be in slots 1 2 and 3 but it goes in the last three, is there any way to fix it?
#6 [00:32] <Ineedhelp123> H-hello?
#7 [00:33] <Ineedhelp123> Is anyone else there?
#8 [00:33] <Ineedhelp123> 💀💀💀💀
#9 [00:33] <CapFan67> Ineedhelp123, Hi.
#10 [00:33] <Ineedhelp123> Hi can u help with my situation?
#11 [00:33] <CapFan67> Ineedhelp123, You're describing an in-game mechanic that you want changed. In this channel, we help people fix technical issues that cause game crashes.
#12 [00:34] <Ineedhelp123> oH
#13 [00:34] <Ineedhelp123> Where would I have help with tHat
#14 [00:34] <CapFan67> Ineedhelp123, As far as the function you're describing, I always just press 1-9 to move items to slots.
#15 [00:35] <Ineedhelp123> But before it worked as me shift clicking the object and it goes to slots 1 so on, is this part of the update?
#16 [00:36] <Ineedhelp123> It’s how I learned playing for like 5 years, it’s just a habit
#17 [00:36] <CapFan67> Ineedhelp123, I'm not aware of any such change, but then again I haven't tested. So, you can load vanilla 1.13 and get one outcome, and load 1.14 and get a different outcome?
#18 [00:37] <Ineedhelp123> I haven’t tested that, because I just downloaded it today. I’ll try it out tommorow
#19 [00:37] <CapFan67> Ineedhelp123, You have me curious now. I'm loading a 1.13 and 1.14 client now to test.
#20 [00:38] <Ineedhelp123> Ok lmao
#21 [00:38] <Ineedhelp123> But you understand my problem right?
#22 [00:39] <CapFan67> Ineedhelp123, as I understand your comment, shift clicking an item in 1.13 places it in slot 1. Shift clicking an item in 1.14 places it in slot 9. Still loading to test...
#23 [00:40] <Ineedhelp123> Ok yes that’s what I believe, pLeaSe trouble shoot it and tell me how it goes thanks!
#24 [00:40] * Ineedhelp123 [webchat@192.157.121.90] has quit. (Quit: webchat.esper.net)
#25 [00:42] * Ineedhelp123 [webchat@192.157.121.90] has joined #minecrafthelp
#26 [00:42] <Ineedhelp123> I’m back
#27 [00:42] <Ineedhelp123> I got disconnected there for a bit
#28 [00:43] <CapFan67> Ineedhelp123, I've tested both 1.13 and 1.14. They work identically. From my inventory, shift clicking moves items to slot 1. From a container, shift clicking moves items to slot 9. Both versions work exactly the same way.
#29 [00:43] <Ineedhelp123> By from a container you mean a chest?
#30 [00:43] <CapFan67> Ineedhelp123, A chest would indeed be a container.
#31 [00:44] <Ineedhelp123> Is there a way to get the container way to make it go into slot 1?
#32 [00:44] <CapFan67> Ineedhelp123, That's not how the game works. Now we're back to you asking for a change in how the game works. I can give you a link to Mojang Feedback if you want to make a suggestion.
#33 [00:45] <Ineedhelp123> Ohhh ok
#34 [00:45] <Ineedhelp123> It’s fine
#35 [00:45] <Ineedhelp123> Thank yoy so much
#36 [00:45] <CapFan67> Ineedhelp123, You bet.
#37 [00:45] <Ineedhelp123> Have a nice night
#38 [00:45] * Ineedhelp123 [webchat@192.157.121.90] has quit. (Client Quit)
#39 [00:51] * Steve [webchat@ip68-106-17-212.ph.ph.cox.net] has joined #minecrafthelp
#40 [00:54] * Steve [webchat@ip68-106-17-212.ph.ph.cox.net] has quit. (Client Quit)
#41 [01:04] * jason [webchat@204.106.249.52] has joined #minecrafthelp
#42 [01:05] <jason> I downloaded a md off twitch and it said everything didn't get downloaded and told me to come here
#43 [01:05] <jason> a mod*
#44 [01:06] <CapFan67> ??> jason mods
#45 [01:06] <Absol> jason: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#46 [01:06] <Absol> jason: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
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#48 [01:08] * MIMOTOJI [webchat@mail.bvishanoi.com] has joined #minecrafthelp
#49 [01:08] <MIMOTOJI> HELLO ?
#50 [01:12] * Snave [webchat@24-155-37-27.dyn.grandenetworks.net] has joined #minecrafthelp
#51 [01:17] <Snave> Hello, I have seemed to forgotten my password so I tried the "forgot password" link filled all the parts out and have not received the password reset email. I have check junk/spam folder, it empty. I have emails with my transaction ID and emails with that show I have migrated to a mojang account. I have filled out a support ticket And have received
#52 [01:17] <Snave> and confirmation email letting me know they have gotten my request, but it looks like it will take them months to get back to me. can anybody help?
#53 [01:18] <CapFan67> Snave, If you don't get autoreply emails for the password reset, support is your only option. Sadly, you have a bit of waiting to do.
#54 [01:18] <Snave> darn
#55 [01:18] <Snave> ok well thanks
#56 [01:19] <Snave> Have awesome day thank you for helping
#57 [01:19] <Snave> bye
#58 [01:20] <CapFan67> Snave, Best of luck.
#59 [01:20] <CapFan67> Snave, Best of luck.
#60 [01:20] * Snave [webchat@24-155-37-27.dyn.grandenetworks.net] has left #minecrafthelp
#61 [01:21] * abbey [webchat@cpe-110-150-106-86.nb08.nsw.asp.telstra.net] has joined #minecrafthelp
#62 [01:22] <abbey> i cant remember the email i used to create my account so i changed the email my account was attacked to but now i can only play the demo version
#63 [01:23] <CapFan67> abbey, So, I assume this means you *just* migrated your account?
#64 [01:26] * Outragepvp [webchat@c-98-215-36-182.hsd1.il.comcast.net] has joined #minecrafthelp
#65 [01:26] <abbey> i migrated my account sometime last year
#66 [01:27] <Outragepvp> Hello i am getting Unable to Save download. death1.ogg when i try to download a version of minecraft
#67 [01:27] <CapFan67> abbey, If you login to Mojang.com and look at your account page, do you see your Java Edition license? https://account.mojang.com/me
#68 [01:27] <CapFan67> ??> Outragepvp error/download
#69 [01:27] <Absol> Outragepvp: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#70 [01:29] <abbey> i do not see my java edition license
#71 [01:30] <abbey> i made my account around 2011 and dont remember the email used
#72 [01:30] <CapFan67> abbey, in that case, the account you're looking at doesn't have a Minecraft License? How did you change the email if you couldn't remember what the old email was?
#73 [01:31] <CapFan67> abbey, ...or are you saying that you don't remember which email you migrated to last year?
#74 [01:31] * abbey [webchat@cpe-110-150-106-86.nb08.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#75 [01:31] <Outragepvp> that dont work
#76 [01:32] <Outragepvp> CapFan67
#77 [01:33] <CapFan67> Outragepvp, Let's look at your specific error. Absol will give you instructions.
#78 [01:33] <CapFan67> ??> Outragepvp launcher/log-txt
#79 [01:33] <Absol> Outragepvp: We need to see your full launcher log, which is created in the game directory.
#80 [01:33] <Absol> Outragepvp: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#81 [01:36] <Outragepvp> https://paste.ubuntu.com/p/JHqMYzMfpK/
#82 [01:37] <CapFan67> Outragepvp, Stand by..
#83 [01:38] * Outragepvp [webchat@c-98-215-36-182.hsd1.il.comcast.net] has joined #minecrafthelp
#84 [01:38] <Outragepvp> https://paste.ubuntu.com/p/JHqMYzMfpK/
#85 [01:39] <Outragepvp> is the link to the paste bin
#86 [01:39] <CapFan67> Outragepvp, "Error code: The process cannot access the file because it is being used by another process." - This is almost certainly security software running on your machine.
#87 [01:39] <Outragepvp> i have disabled all of my anti virus
#88 [01:39] <CapFan67> Outragepvp, Since you couldn't figure out which software as the issue, let's use HiJackThis to run a report of running processes. Absol will give you instructions.
#89 [01:39] <Outragepvp> whats weird is my minecraft was working yesterday
#90 [01:40] <CapFan67> ??> Outragepvp tools/hjt
#91 [01:40] <Absol> Outragepvp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#92 [01:40] <Absol> Outragepvp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#93 [01:45] * Ineedhelp [webchat@90-152-192-23.static.highway.a1.net] has joined #minecrafthelp
#94 [01:46] <Ineedhelp> hello friendly helpers! I forgot my migration email and i was wondering if any of you had that problem and how you resolved it, could you give me your advise on how i should deal with this situation
#95 [01:48] <CapFan67> Ineedhelp, We couldn't know your email. If you don't know which email address is associated with your minecraft account, you'll need to contact Mojang support.
#96 [01:48] <CapFan67> Ineedhelp, Be prepared to give them your Transaction ID to verify original ownership. Do you need a link?
#97 [01:49] <Ineedhelp> alright i already did, so I will wait
#98 [01:49] <CapFan67> Ineedhelp, Best of luck with the recovery.
#99 [01:49] <CapFan67> Outragepvp, Having trouble running that report?
#100 [01:50] <Outragepvp> ok so i was doing this for my friend but he was dumb and did not know he has 2 anti virus installed so we were able to get the version installed but now when he launches the game it just says not responding
#101 [01:51] <Ineedhelp> i am sorry but what is my transaction ID? I bought the game years ago and i surely don't have the email adress anymore
#102 [01:51] <Ineedhelp> I mean like prob. something about 8 years
#103 [01:52] <Outragepvp> CapFan67?
#104 [01:52] <CapFan67> Outragepvp, "not responding" states are also incompatible software, though usually malware or bundleware. The HJT report will list which one, though the cleanup is usually to run ADWCleaner. It's best to run the report to be sure, but I can give you the cleaner link if you want to jump to that specific solution.
#105 [01:53] <CapFan67> Ineedhelp, I purchased in 2011, so I understand (though I still have my purchase email with transaction ID). Absol will give you the help page for recovering your Transaction ID:
#106 [01:53] <Outragepvp> sure
#107 [01:53] <CapFan67> ??> Ineedhelp account/trans-id
#108 [01:53] <Absol> Ineedhelp: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#109 [01:53] <CapFan67> Outragepvp, Here's the cleaner. This assumes malware or bundleware is the issue:
#110 [01:53] <CapFan67> ??> Outragepvp av/adwcleaner
#111 [01:53] <Absol> Outragepvp: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#112 [01:54] <Absol> Outragepvp: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#113 [01:54] <CapFan67> Outragepvp, As a note, I'll be heading out in about 5 minutes.
#114 [01:54] <Outragepvp> rip
#115 [01:54] <Outragepvp> can u stay alittle longer
#116 [01:55] <CapFan67> Outragepvp, Gotta' get up for work in 5 hours. I'll stick around a bit longer if you're running the cleaner now.
#117 [01:55] <Outragepvp> he is yes
#118 [01:55] <Outragepvp> he just restarted pc
#119 [01:55] <Outragepvp> well he is rn
#120 [01:56] <CapFan67> Outragepvp, ADWCleaner will produce a report after the reboot. Usually the culprit is PremierOpinion or RelevantKnowledge.
#121 [01:56] <CapFan67> Gah..
#122 [01:57] * Outragepvp [webchat@c-98-215-36-182.hsd1.il.comcast.net] has joined #minecrafthelp
#123 [01:57] <Outragepvp> ok he finished the scan what do u want him to do now
#124 [01:57] <CapFan67> Outragepvp, ADWCleaner will produce a report after the reboot. Usually the culprit is PremierOpinion or RelevantKnowledge.
#125 [01:57] <CapFan67> Outragepvp, If it's done, test the game.
#126 [01:58] <CapFan67> Outragepvp, be patient with the first run. There is likely a large number of assets and libraries to download.
#127 [01:58] <Outragepvp> ok thanks so much u fixed it
#128 [01:58] <Outragepvp> <3
#129 [01:58] <CapFan67> Outragepvp, Outstanding! Enjoy!
#130 [01:58] <Outragepvp> good work man keep it up
#131 [01:59] <CapFan67> Outragepvp, Off to bed I go. Take care.
#132 [02:00] * Outragepvp [webchat@c-98-215-36-182.hsd1.il.comcast.net] has quit. (Client Quit)
#133 [02:05] * Nathan [webchat@ip-116-251-133-250.kinect.net.nz] has joined #minecrafthelp
#134 [02:06] <Nathan> I went into the launcher and clicked on play for 1.14.2 but it wont load in and starts to crash
#135 [02:43] * rbtr [webchat@c-73-169-208-24.hsd1.wa.comcast.net] has joined #minecrafthelp
#136 [02:50] * rbtr [webchat@c-73-169-208-24.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#137 [02:51] * rbtr [webchat@c-73-169-208-24.hsd1.wa.comcast.net] has joined #minecrafthelp
#138 [02:53] <rbtr> Hi, I'm currently trying to restore a 1.11.2 multiplayer server I ran with my friend in 2017. I downloaded the server from my backup and got it running, but I'm spawning in the default spawn point with nothing in my inventory. Is there any way to recover my player profile for this world, given that I still have the /playerdata .dat files? I'm on th
#139 [02:53] <rbtr> e same account and computer.
#140 [03:05] * jonhhh [webchat@host-156.205.35.183-static.tedata.net] has joined #minecrafthelp
#141 [03:05] <jonhhh> hello help me pls
#142 [03:05] <jonhhh> anyone ?
#143 [03:06] <jonhhh> is anyone here
#144 [03:51] * hjdhsjs_ssjxnj [webchat@114.125.79.97] has joined #minecrafthelp
#145 [03:51] <hjdhsjs_ssjxnj> gimana download di leptop
#146 [03:52] * hjdhsjs_ssjxnj [webchat@114.125.79.97] has quit. (Client Quit)
#147 [04:12] * Edelprofil [webchat@pD957D7DF.dip0.t-ipconnect.de] has joined #minecrafthelp
#148 [04:14] <Edelprofil> Hello, i have the error: invalid credentials, account migrated, use e mail as username
#149 [04:15] <Edelprofil> i have log in with username and not with email all times
#150 [05:19] * Lord_of_Life [~Lord@77.28.164.251] has joined #minecrafthelp
#151 [05:21] * Lord_of_Life_ [~Lord@77.28.160.247] has quit. (Ping timeout: 189 seconds)
#152 [06:03] * Ant_ol [webchat@89-69-226-23.dynamic.chello.pl] has joined #minecrafthelp
#153 [06:03] <Ant_ol> hello
#154 [06:04] <Ant_ol> I need help wtih where i my code for minecraft windows 10 edition i buy a minecraft java edition
#155 [06:06] * Leka [webchat@46.99.45.179] has joined #minecrafthelp
#156 [06:07] <Leka> Hi! I'm having a problem loging in into my account
#157 [06:09] * GreenXemas [webchat@24-139-47-216.fidnet.com] has joined #minecrafthelp
#158 [06:10] <GreenXemas> I've been having trouble logging into my Minecraft account, the and I have sent 2 support emails but have never received a reply, I don't have the prepaid card I used to purchase Minecraft but I bought it back in like.. 2011/2012 I think it was fairly long ago when it was like 24.99 for a prepaid card.. so I don't really know what to do to get some
#159 [06:10] <GreenXemas> help with this issue anymore, anybody have any suggestions/
#160 [06:14] <GreenXemas> Like I sent a request on June 30th, 2018 and never received a response email... so I feel pretty ignored tbh.. I wish there was a more direct way to get help with this issue.
#161 [06:16] <Leka> I can't even log in into their main website to buy the damn game
#162 [06:17] * Leka [webchat@46.99.45.179] has quit. (Quit: webchat.esper.net)
#163 [06:20] <Greymagic27> Edelprofil, Hey. What's your username?
#164 [06:20] <Greymagic27> Ant_ol, What do you mean?
#165 [06:21] <Greymagic27> GreenXemas, When did you send your last support request to mojang?
#166 [06:27] <GreenXemas> Oh, sorry uhh I sent one in June of '18, and then I sent one like... 2 or 3 days ago.
#167 [06:27] <Greymagic27> GreenXemas, Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#168 [06:28] <GreenXemas> So April 11th of this year,right?
#169 [06:28] <Greymagic27> Yea
#170 [06:28] <GreenXemas> Okay I mean, I can wait like a month or two I guess, but it's just kinda frustrating not to be able to login and to be ignored the first time I tried to recover my account.
#171 [06:29] <Greymagic27> GreenXemas, I'm annoyed also. The wait times are absurd right now
#172 [06:30] <GreenXemas> I honestly thought Microsoft bought Mojang.. so I was gonna send a request to Microsoft instead..
#173 [06:30] <Greymagic27> GreenXemas, Microsoft bought mojang but mojang still own minecraft, so you have to contact mojang for any thing minecraft related
#174 [06:31] <GreenXemas> Ah, that makes sense.
#175 [06:31] <GreenXemas> I have the Bedrock Edition to play with my friends, but I miss the Java Edition with modding support. :/
#176 [06:32] * popkuot3629 [webchat@113.210.49.39] has joined #minecrafthelp
#177 [06:32] <GreenXemas> So, what do I do if I get passed over/ignored again, do I just keep sending support emails until it gets answered?
#178 [06:33] <Greymagic27> GreenXemas, You should expect a reply when the date of sending your email comes up on this webpage: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#179 [06:33] <GreenXemas> Yeah.. I was expecting one back in 2018 too, I was just saying if they don't reply again though..
#180 [06:35] <GreenXemas> Well, I get the idea, just a lot of patience, thanks for your help.
#181 [06:35] <Greymagic27> GreenXemas, No problem. Good luck with getting your account back :D
#182 [06:35] <popkuot3629> Hi, guys. Today download 10 YEARS OF MINECRAFT( YOM ), then this file I move to resourcepacks. After that, I open the game, Minecraft game output said : 'Couldn't get pack info for: um: 'pack.mcmeta' in Resource Pack' . And I check it file, it is inside the YOM file
#183 [06:35] <popkuot3629> How can I do now ?
#184 [06:35] <popkuot3629> How can I do now ?
#185 [06:35] * GreenXemas [webchat@24-139-47-216.fidnet.com] has left #minecrafthelp
#186 [06:36] <Greymagic27> popkuot3629, Could you open the pack.mcmeta file in notepad? Does it have anything inside it
#187 [06:36] <popkuot3629> yup I open this file and see, it is there
#188 [06:37] <Greymagic27> popkuot3629, Could you send what's inside the file?
#189 [06:37] <Greymagic27> ??> popkuot3629 pastebin
#190 [06:37] <Greymagic27> ??> popkuot3629 paste
#191 [06:37] <Absol> popkuot3629: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#192 [06:37] <popkuot3629> ok , pls wiat me
#193 [06:38] <popkuot3629> https://paste.ubuntu.com/p/ZMGCgvwKvM/
#194 [06:38] <popkuot3629> here it is
#195 [06:40] <Greymagic27> popkuot3629, The .mcmeta file should be like this: https://paste.ubuntu.com/p/dXHGsqwgDr/
#196 [06:41] <popkuot3629> ok, I trying now
#197 [06:43] <Edelprofil> My username in Minecraft is Edelprofil, i have log in all times with that name and password and now i cant this
#198 [06:44] <popkuot3629> https://paste.ubuntu.com/p/Pt8FSvvwDV/
#199 [06:44] <popkuot3629> like this?
#200 [06:44] <Greymagic27> popkuot3629, Yep
#201 [06:45] <popkuot3629> ok I try open the game now
#202 [06:45] <Greymagic27> Edelprofil, Did you ever migrate your account?
#203 [06:45] <Edelprofil> no
#204 [06:46] <Greymagic27> Edelprofil, Your account has been migrated and the username has been changed to iDinhoBR. If this wasn't you then it's likely your account got hacked.
#205 [06:46] <Greymagic27> To get your login details reset you'll need to contact mojang, do you need their contact information?
#206 [06:49] <Edelprofil> ok then i was hacked, im from germany and Br is for a other country
#207 [06:52] * popkuot3629 [webchat@113.210.49.39] has joined #minecrafthelp
#208 [06:52] <popkuot3629> is still not working :(
#209 [06:53] <Edelprofil> yes i need the contact information
#210 [06:53] <popkuot3629> but the way, it says : Removed resource pack file/10 Years of Minecraft from options because it doesn't seem to exist anymore
#211 [06:53] <popkuot3629> I open in 1.14.2 Version
#212 [06:55] <popkuot3629> and is still said :
#213 [06:55] <popkuot3629> Couldn't get pack info for: wj: 'pack.mcmeta' in ResourcePack 'C:\Users\ASUSPC\AppData\Roaming\.minecraft\resourcepacks\10 Years of Minecraft.zip'
#214 [06:56] * Nikolai [webchat@90.151.89.0] has joined #minecrafthelp
#215 [06:56] <popkuot3629> pack.mcmeta https://paste.ubuntu.com/p/BnzRFyq3HV/
#216 [06:56] <popkuot3629> How should I do now?
#217 [06:58] <Nikolai> I have such a problem in the game minecraft for windows 10 does not count the achievements I play without cheats and mods
#218 [07:03] * adam [webchat@bcdd959f.skybroadband.com] has joined #minecrafthelp
#219 [07:03] * adam is now known as Guest16537
#220 [07:04] <Guest16537> why does my minecraft crash and say java se binary not responding
#221 [07:05] <Guest16537> ?
#222 [07:06] <Guest16537> why does my minecraft crash and say java se binary not responding?
#223 [07:10] <popkuot3629> ??
#224 [07:11] <Guest16537> when i load up my minecraft it crashes and sais that java se binary is not responding then closes
#225 [07:16] <Edelprofil> what can i do when i was hacked greymagic?
#226 [07:20] * Catbeer [webchat@ip54561aee.speed.planet.nl] has joined #minecrafthelp
#227 [07:20] <popkuot3629> Hi Guys. Today download 10 YEARS OF MINECRAFT( YOM ), then this file I move to resource packs. After that, I open the game, Minecraft game output said : 'Couldn't get pack info for: um: 'pack.mcmeta' in ResourcePack'
#228 [07:20] <popkuot3629> how should I do now?
#229 [07:21] <Catbeer> Hello i have a problem i forgot my password and requested a new password. But i don't get an email to do so. Does someone know how to fix it??
#230 [07:22] * Nikolai [webchat@90.151.89.0] has quit. (Quit: webchat.esper.net)
#231 [07:25] * Ant_ol [webchat@89-69-226-23.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
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#233 [07:33] * Dillon [webchat@nbres-cgo-68-235-183-183.vianet.ca] has joined #minecrafthelp
#234 [07:36] <Dillon> Hi, I was just wondering if this is common or there is something I can do to fix it? My Xbox one(Bedrock) Realm every time I try to renew it it just says something went wrong check back later on the device and the realm cant be created right now. So I deleted it and try to create a new realm but the same thing happens get an error of something wen
#235 [07:36] <Dillon> t wrong. I email Mojang about if but if theirs a faster solution that be great.
#236 [07:41] * Edelprofil [webchat@pD957D7DF.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#237 [07:42] * Ikna [webchat@190.183.247.144] has joined #minecrafthelp
#238 [07:42] <Ikna> Hi
#239 [07:43] * Ikna [webchat@190.183.247.144] has quit. (Client Quit)
#240 [07:55] * hunicc [webchat@99-72-84-30.lightspeed.ftwotx.sbcglobal.net] has joined #minecrafthelp
#241 [07:56] <hunicc> can anyone help me
#242 [08:00] * Catbeer [webchat@ip54561aee.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#243 [08:11] * kiyomiorange [webchat@g49.124-45-205.ppp.wakwak.ne.jp] has joined #minecrafthelp
#244 [08:11] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#245 [08:13] <kiyomiorange> We purchased minecraft for java edition, but want you to refund
#246 [08:15] <CapFan67_AFK> ??> kiyomiorange account/refund
#247 [08:15] <Absol> kiyomiorange: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#248 [08:17] * MrKubaCZ3 [webchat@13-182-32-185.orelsoft.cz] has joined #minecrafthelp
#249 [08:17] <MrKubaCZ3> pls help
#250 [08:18] <CapFan67_AFK> MrKubaCZ3, What do you need help with?
#251 [08:18] <MrKubaCZ3> i am joining to RandyMc.de and lost to connection
#252 [08:18] <MrKubaCZ3> and other server
#253 [08:19] <MrKubaCZ3> Failed to login: invalid token
#254 [08:19] <CapFan67_AFK> MrKubaCZ3, Invalid token means your session has expired (they're good for 24 hours). close and reopen your launcher, or log out of your launcher and back in.
#255 [08:20] * kiyomiorange [webchat@g49.124-45-205.ppp.wakwak.ne.jp] has quit. (Quit: webchat.esper.net)
#256 [08:21] <MrKubaCZ3> ok
#257 [08:21] <MrKubaCZ3> thanks
#258 [08:22] * GV [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#259 [08:22] * GV is now known as GreyVulpine
#260 [08:23] * Foskser [webchat@rev-185.105.141.141.idm.pl] has joined #minecrafthelp
#261 [08:23] <MrKubaCZ3> +o
#262 [08:23] <MrKubaCZ3> +textr XD
#263 [08:24] * MrKubaCZ3 [webchat@13-182-32-185.orelsoft.cz] has quit. (Quit: webchat.esper.net)
#264 [08:24] <Dillon> so no one has answer me
#265 [08:24] <Dillon> why no realm workie
#266 [08:24] <Foskser> I can not log in to my account
#267 [08:25] <CapFan67_AFK> Foskser, What happens when you try?
#268 [08:25] <CapFan67_AFK> Dillon, What do you mean? What happens when you try to log into Realms?
#269 [08:26] <Dillon> Hi, I was just wondering if this is common or there is something I can do to fix it? My Xbox one(Bedrock) Realm every time I try to renew it it just says something went wrong check back later on the device and the realm cant be created right now. So I deleted it and try to create a new realm but the same thing happens get an error of something wen
#270 [08:26] <Dillon> t wrong. I email Mojang about if but if theirs a faster solution that be great.
#271 [08:26] <Foskser> ncorrect e-mail address or password. Do not you remember the password?
#272 [08:26] <CapFan67_AFK> Dillon, We help with Java Edition technical issues, such as client crashes. We can't help much with Bedrock billing issues. I'd suggest asking Windows Store support.
#273 [08:27] <CapFan67_AFK> Foskser, Are you using a VPN or Proxy?
#274 [08:27] * cakeboss451 [webchat@169.139.0.19] has joined #minecrafthelp
#275 [08:28] <cakeboss451> Whenever I try to login into my Minecraft account via the minecraft launcher, it says "could not connect to server"
#276 [08:28] <Foskser> because it is from the Java Edition
#277 [08:28] <cakeboss451> sorry?
#278 [08:29] <cakeboss451> anyways
#279 [08:29] * Dillon [webchat@nbres-cgo-68-235-183-183.vianet.ca] has quit. (Quit: webchat.esper.net)
#280 [08:29] <CapFan67_AFK> cakeboss451, it looks like you're connecting from a school. Inability to connect to the authentication server likely means the IT department has blocked access. Have them help you.
#281 [08:29] <Foskser> please help
#282 [08:30] <cakeboss451> CapFan67_AFK Well Im in school right now but I tried connecting before school
#283 [08:30] <CapFan67_AFK> Foskser, My question was, are you using a VPN or Proxy service?
#284 [08:30] * cakeboss451 [webchat@169.139.0.19] has quit. (Client Quit)
#285 [08:31] <Foskser> no
#286 [08:31] <CapFan67_AFK> Foskser, Have you tried resetting your password?
#287 [08:32] <Foskser> yes
#288 [08:32] <CapFan67_AFK> Foskser, Did you get the reply email reset your password?
#289 [08:33] <Foskser> no
#290 [08:34] <CapFan67_AFK> Foskser, If you're not receiving auto-replys from Mojang, you will need to contact Mojang Support. Absol will give you instructions.
#291 [08:34] <CapFan67_AFK> ??> Foskser account/send-email
#292 [08:34] <Absol> Foskser: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#293 [08:34] <Absol> Foskser: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#294 [08:53] * Jezzee [webchat@37-219-133-70.nat.bb.dnainternet.fi] has joined #minecrafthelp
#295 [08:53] <Jezzee> Hello
#296 [08:53] <CapFan67_AFK> Hi
#297 [08:54] <Jezzee> I have problem
#298 [08:54] <Jezzee> Can someone help me?
#299 [08:54] <CapFan67_AFK> Jezzee, That depends entirely on what the problem is. What do you need help with?
#300 [08:54] <Jezzee> ummm
#301 [08:55] <Jezzee> I today bought minecraft java to my windows 10 pc.
#302 [08:55] <Jezzee> When i start my game it's look same that demo
#303 [08:56] <Jezzee> i can play only minecraft demo but i bought it
#304 [08:56] <CapFan67_AFK> Jezzee, Absol will give you instructions to relog.
#305 [08:56] <CapFan67_AFK> ??> Jezzee launcher/relog
#306 [08:56] <Absol> Jezzee: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#307 [08:56] * blitz_reborn [webchat@host109-155-115-82.range109-155.btcentralplus.com] has joined #minecrafthelp
#308 [08:56] <Jezzee> Thanks i test
#309 [08:57] <Jezzee> oooommmggg
#310 [08:57] <Jezzee> thanks so mutch
#311 [08:57] <Jezzee> have nice day
#312 [08:57] <CapFan67_AFK> Jezzee, You bet. Enjoy!
#313 [08:57] <Jezzee> bye bye
#314 [08:57] <blitz_reborn> Hey
#315 [08:58] <CapFan67_AFK> Hi
#316 [08:58] <blitz_reborn> Is there any possibility that you can reset my password if I answer some questions correctly
#317 [08:59] <blitz_reborn> Since I don't really want to wait a long time to receive back an email
#318 [08:59] <CapFan67_AFK> blitz_reborn, We are volunteers (we are not Mojang) who help with Java Edition technical issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannot solve issues with your account. In those cases we direct people to help pages. Having said all that, have you tried using Mojang's password reset?
#319 [09:00] <blitz_reborn> Yes but that is the same password as well which I cannot remember
#320 [09:00] <CapFan67_AFK> blitz_reborn, No, I'm asking if you've tried resetting your password. Do you need a link?
#321 [09:00] <blitz_reborn> Yes I have
#322 [09:01] <CapFan67_AFK> blitz_reborn, Is the issue that you didn't receive the auto-reply to reset?
#323 [09:01] <blitz_reborn> Yes because I do not have access to that email any longer.
#324 [09:01] <CapFan67_AFK> blitz_reborn, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you don't have two of these three things, you will need to contact Mojang Support. Do you need a link?
#325 [09:02] <blitz_reborn> I have contacted them on my new email, can you roughly tell me how long will it take to receive a response?
#326 [09:02] * Ruby9 [webchat@227.116.215.218.dyn.iprimus.net.au] has joined #minecrafthelp
#327 [09:02] <CapFan67_AFK> ??> blitz_reborn account/response
#328 [09:03] <Absol> blitz_reborn: Mojang Support typically responds to email queries within 5-7 business days, however sometimes this cannot be achieved due to backlog (e.g holidays).
#329 [09:03] <Absol> blitz_reborn: You can check the latest response timeframe target here: https://help.mojang.com/customer/portal/articles/359446
#330 [09:03] <CapFan67_AFK> blitz_reborn, Today, they're responding to requests made on April 11th.
#331 [09:03] <blitz_reborn> Ah
#332 [09:03] <blitz_reborn> I made mine yesterdau
#333 [09:04] <blitz_reborn> yesterday*
#334 [09:04] <CapFan67_AFK> blitz_reborn, Sadly, you have a long wait ahead.
#335 [09:04] <blitz_reborn> Thank you anyways!
#336 [09:04] <blitz_reborn> Thank you anyways!
#337 [09:04] * blitz_reborn [webchat@host109-155-115-82.range109-155.btcentralplus.com] has left #minecrafthelp
#338 [09:05] <Ruby9> does anyone know what to do when it wont let you pay for an account and you have done everything they have said to try
#339 [09:07] <CapFan67> Ruby9, We offer tech support for Java Edition client issues, and can't help very much with billing/purchase issues. Some basics: Make sure your bank allows international purchases, don't use a debit card, and if all else fails try another payment method such as Paypal.
#340 [09:07] <Ruby9> okay thankyou
#341 [09:17] * ivan [~ivan@static.38.6.217.95.clients.your-server.de] has joined #minecrafthelp
#342 [09:17] * ItzLodka [webchat@193.0.167.9] has joined #minecrafthelp
#343 [09:18] <ItzLodka> #minecrafthelp U can help me?
#344 [09:19] <ItzLodka> Hello?
#345 [09:19] * ItzLodka [webchat@193.0.167.9] has quit. (Client Quit)
#346 [09:31] * orianna [webchat@cpc119748-dudl14-2-0-cust158.16-1.cable.virginm.net] has joined #minecrafthelp
#347 [09:32] <orianna> I'm not receiving the Verification code through email. I checked to ensure it was the right email and also looked in junk folders. I need to verify in order to purchase the game.
#348 [09:34] * Edelprofil [webchat@pD957D7DF.dip0.t-ipconnect.de] has joined #minecrafthelp
#349 [09:39] * orianna [webchat@cpc119748-dudl14-2-0-cust158.16-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#350 [09:40] * orianna [webchat@cpc119748-dudl14-2-0-cust158.16-1.cable.virginm.net] has joined #minecrafthelp
#351 [09:42] * Ruby9 [webchat@227.116.215.218.dyn.iprimus.net.au] has quit. (Quit: webchat.esper.net)
#352 [09:42] <Edelprofil> my account was hacked from player iDinhoBR said Grey Magic few hours ago, i have log in only with username that was migrated and my password, its a very old account and i dont know wich email i have used for this account to reset my password
#353 [09:44] <orianna> Verification code isnt sending to my email - i checked junk, spam etc... also made sure it was the right email and no typos!!!!!!!!!!!
#354 [09:51] <CapFan67> orianna, If you're not receiving auto-replys from Mojang, you'll need to contact their customer support. Need a link?
#355 [09:51] <CapFan67> Edelprofil, We won't know your email either. You'll need to contact Mojang to recover your account.
#356 [09:52] <orianna> CapFan67I have sent them a ticket but i'm concerned that their support won't email me back as i didn't receive the verification code first of all.
#357 [09:53] <CapFan67> orianna, When you requested support, did you get an auto-reply with a case number?
#358 [09:53] <orianna> Yes
#359 [09:54] <CapFan67> orianna, In that case you *can* receive emails and should get a reply from support when your ticket reaches the front of the queue. I don't know why you're not getting the verification email, but I'm sure Mojang can help you sort that out.
#360 [09:55] <Edelprofil> i have write mojang today and und saturday, but only get a autmatic reply , how long can i wait for a answer from mojang? i hope not few month
#361 [09:55] <orianna> Thanks, hopefully the ticket doesn't take too long to get a response!
#362 [09:57] * KP_21 [webchat@p5B05AE78.dip0.t-ipconnect.de] has joined #minecrafthelp
#363 [09:58] <KP_21> hi i forgot my username. Can you help me with this issue?
#364 [10:00] * GoslordBg [webchat@176-12-38-168.pon.spectrumnet.bg] has joined #minecrafthelp
#365 [10:00] <CapFan67> KP_21, You can look at old logs to see your username.
#366 [10:01] <Greymagic27> Edelprofil, Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#367 [10:01] <CapFan67> KP_21, If you have a Mojang account, just login. If it's Legacy, you'll need to contact Mojang support.
#368 [10:01] <KP_21> where can i find these logs?
#369 [10:02] <Edelprofil> that i have read but he answer on questions from 11 april? its june -.-
#370 [10:02] <Greymagic27> Edelprofil, Sadly they are still replying from cases sent in April, it's annoying I know
#371 [10:02] <KP_21> ok found them sorry
#372 [10:03] <KP_21> how can i open GZ-files? :D
#373 [10:03] <Edelprofil> ok but thanks -.-
#374 [10:03] <CapFan67> KP_21, They're archives. I use 7zip.
#375 [10:04] * Idela [webchat@p5B35B3CC.dip0.t-ipconnect.de] has joined #minecrafthelp
#376 [10:05] <GoslordBg> Hi i have an account that is not on my email because the email my account is with was blocked by abv.bg if you know it. And my username in minecraft was changed just like my security questions and i cant use my account to change the email and password can anybody help me with that?
#377 [10:05] <Greymagic27> GoslordBg, Hey. Have you emailed mojang with an email that isn't blocked?
#378 [10:05] <GoslordBg> yes
#379 [10:05] <GoslordBg> i made a new mail after the old one was deleted
#380 [10:06] <Greymagic27> GoslordBg, Great! You're on the right path to getting your account back. What date did you send your email in?
#381 [10:06] <Idela> Hi I need help I want to dowload Minecraft but i cant log in
#382 [10:06] <KP_21> CapFan67 i found it!
#383 [10:06] <KP_21> Great, thanks alot :)
#384 [10:06] <GoslordBg> today but i couldn't tell them my ID becouse it is on the other email witch is deleted
#385 [10:07] <Greymagic27> Idela, Hey. Do you get any error message when you try to login?
#386 [10:07] <Greymagic27> GoslordBg, Alright. Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#387 [10:07] <GoslordBg> ok thank you
#388 [10:07] <Idela> No i dnt get the download link
#389 [10:07] * GoslordBg [webchat@176-12-38-168.pon.spectrumnet.bg] has quit. (Quit: webchat.esper.net)
#390 [10:08] * hilfe [webchat@i577A45A3.versanet.de] has joined #minecrafthelp
#391 [10:09] <hilfe> i can not, no matter what I try, dedicate more ram to minecraft. It doesnt even use the "normal" amount of 1gigabyte, but just 250mb, which makes the game unplayable.
#392 [10:10] * Idela [webchat@p5B35B3CC.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#393 [10:10] * KP_21 [webchat@p5B05AE78.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#394 [10:10] * Idel [webchat@p5B35B3CC.dip0.t-ipconnect.de] has joined #minecrafthelp
#395 [10:10] <CapFan67> hilfe, Sounds like Environment Variables. Absol will give you instructions.
#396 [10:10] <CapFan67> ??> hilfe info/vars
#397 [10:10] <Absol> hilfe: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#398 [10:11] <hilfe> thanks, will read it and come back, if it doesnt resolve my issue.
#399 [10:12] <Idel> HI I need smome help I want to download minecraft when i use my eamail and password i click on logni and i dont get DOWNLOAD LINK and i change my password 2 time
#400 [10:12] <CapFan67> Idel, I can give you the direct download link, though that doesn't solve your login issue...
#401 [10:12] <CapFan67> Idel, https://launcher.mojang.com/download/MinecraftInstaller.msi
#402 [10:13] <Idel> thanks
#403 [10:16] <hilfe> ich küsse deine augen, bruder
#404 [10:17] <hilfe> actually helped me, thank you very much
#405 [10:17] <hilfe> thanks capfan and absol!
#406 [10:17] * hilfe [webchat@i577A45A3.versanet.de] has quit. (Quit: webchat.esper.net)
#407 [10:18] * Lady_Maree [webchat@c-73-19-234-136.hsd1.tn.comcast.net] has joined #minecrafthelp
#408 [10:20] <Lady_Maree> I had bought jave first by accident thinking I needed win10, so I got a refund. Then discovered it was java I needed so I rebought it. It won't let me past demo mode.
#409 [10:22] <tyteen4a03> ??> Lady_Maree account/bug/demo
#410 [10:22] <Absol> Lady_Maree: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#411 [10:22] <Lady_Maree> I did all that... still won't let me play even after uninstall and reinstall
#412 [10:23] <tyteen4a03> Lady_Maree: log into account.mojang.com/me - do you see your copy of Minecraft under My Games?
#413 [10:23] <Lady_Maree> It shows my repurchase
#414 [10:24] <tyteen4a03> Lady_Maree: in that case have you set up a profile name?
#415 [10:25] <Lady_Maree> It shows my profile name
#416 [10:25] <tyteen4a03> Lady_Maree: I assume you have tried logging out of the launcher and logging back in with the same account?
#417 [10:26] <Lady_Maree> yes... it keeps taking me to the demo
#418 [10:27] <Lady_Maree> or the screen that say buy me instead of play me
#419 [10:27] <tyteen4a03> ??> Lady_Maree account/send-email
#420 [10:27] <Absol> Lady_Maree: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#421 [10:27] <Absol> Lady_Maree: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#422 [10:30] <Lady_Maree> I feel like I'm stuck in a vicious cycle
#423 [10:30] <Lady_Maree> and worse that I'm out 27+ dollars
#424 [10:31] <tyteen4a03> Lady_Maree: unfortunately as we are not Mojang, we don't have access to your account details
#425 [10:31] <tyteen4a03> ??> Lady_Maree win/reinst
#426 [10:31] <Absol> Lady_Maree: You may need to reinstall the locally installed files that Minecraft puts into place.
#427 [10:31] <Absol> Lady_Maree: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#428 [10:31] <tyteen4a03> Lady_Maree: maybe give this a try as well ^
#429 [10:31] <tyteen4a03> Lady_Maree: if that doesn't work only Mojang can solve your issue I'm afraid
#430 [10:31] * Edelprofil [webchat@pD957D7DF.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#431 [10:31] <Lady_Maree> thank you
#432 [10:33] * youssefhd [webchat@105.156.182.14] has joined #minecrafthelp
#433 [10:33] * RavenLogan [webchat@41.200.133.91] has joined #minecrafthelp
#434 [10:34] <RavenLogan> hi
#435 [10:34] <RavenLogan> Hello
#436 [10:34] * moshe [webchat@77.126.114.123] has joined #minecrafthelp
#437 [10:34] <moshe> hello
#438 [10:34] <RavenLogan> I Have A Problem With me
#439 [10:35] <RavenLogan> Can You Help Me
#440 [10:35] * youssefhd [webchat@105.156.182.14] has quit. (Client Quit)
#441 [10:35] <moshe> i have prablem too
#442 [10:35] <RavenLogan> Whats Your Problem
#443 [10:36] <RavenLogan> To See ITS Like Me Or No ;)
#444 [10:36] <moshe> no
#445 [10:36] <RavenLogan> Ok
#446 [10:37] * RavenLogan [webchat@41.200.133.91] has quit. (Client Quit)
#447 [10:37] <moshe> i get out from my user acount from maycraft .when i sigd in its demo game
#448 [10:39] * moshe [webchat@77.126.114.123] has quit. (Client Quit)
#449 [10:45] * meganano202 [webchat@103.red-88-17-16.dynamicip.rima-tde.net] has joined #minecrafthelp
#450 [10:45] <meganano202> hi
#451 [10:45] <meganano202> I need help
#452 [10:45] <meganano202> My account was been hacked and I can't enter
#453 [10:46] <CapFan67> meganano202, If you're sure you've been hacked, I can proivde a link to submit a support request with Mojang.
#454 [10:47] <CapFan67> ??> meganano202 account/hacked
#455 [10:47] <Absol> meganano202: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#456 [10:47] <Absol> meganano202: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#457 [10:47] <meganano202> ok thx
#458 [10:48] * meganano202 [webchat@103.red-88-17-16.dynamicip.rima-tde.net] has quit. (Client Quit)
#459 [10:48] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#460 [10:53] * Laurens [webchat@ip4da682b3.direct-adsl.nl] has joined #minecrafthelp
#461 [10:54] * sbooth717 [webchat@c-73-232-177-245.hsd1.tx.comcast.net] has joined #minecrafthelp
#462 [10:54] <Laurens> Hello guys, i've got some trouble with trying to log in on the minecraft launcher and on the site
#463 [10:55] <CapFan67> Laurens, What happens when you try to login?
#464 [10:55] <Laurens> It says "Could not connect to server"
#465 [10:56] <CapFan67> Laurens, That can happen if malicious software is redirecting your login attempts. Let's see if you have any lurking in there:
#466 [10:56] <CapFan67> ??> Laurens tools/hjt
#467 [10:56] <Absol> Laurens: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#468 [10:56] <Absol> Laurens: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#469 [10:56] <Laurens> and on the site i have to do a captcha and nothing happens after that
#470 [10:57] <CapFan67> Laurens, *nods* Sounds like hosts redirection. hjt will include hosts entries in the report.
#471 [10:57] <sbooth717> hey, I have been struggling for days trying with my account. I bought my premium account like 7 or 8 years ago and I just got the urge to play it again. It took forever to remember my username and password but i figured it out. Now i just cant switch my old premium account to a mojang account
#472 [10:57] <sbooth717> is there anyone that could help wth that
#473 [10:57] <CapFan67> sbooth717, What happens when you try to migrate? (or do you need the link to migrate)?
#474 [10:59] * Laurens [webchat@ip4da682b3.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#475 [10:59] <sbooth717> It says that I already am using my email for an existing mojang account. But then when i try to log into that mojang account I cant. and when i try to reset my password, i never get an email
#476 [11:00] <CapFan67> sbooth717, It sounds like you (or someone) created an account with your email. If you're not getting the password reset auto-replys, then your account is likely locked. You'll need to contact Mojang to unlock the account and sort out the migration. Do you need a link for Mojang Customer Service?
#477 [11:01] <sbooth717> no, but thank you! do you think Icould just attempt to migrate with a diferent email?
#478 [11:01] * Laurens [webchat@ip4da682b3.direct-adsl.nl] has joined #minecrafthelp
#479 [11:01] <Laurens> Hey
#480 [11:01] <CapFan67> sbooth717, You can certainly try. Have you verified that your account hasn't been migrated already?
#481 [11:01] <CapFan67> Laurens, Welcome back.
#482 [11:01] <sbooth717> How do I verify that?
#483 [11:01] <Laurens> This is the pastebin link https://paste.ubuntu.com/p/n3JKKMNPkM/
#484 [11:02] <CapFan67> ??> Laurens info/mcleaks
#485 [11:02] <Absol> Laurens: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#486 [11:02] <Absol> Laurens: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#487 [11:02] <CapFan67> ??> Laurens win/hosts/edit
#488 [11:02] <Absol> Laurens: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#489 [11:02] <Absol> Laurens: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#490 [11:03] <CapFan67> sbooth717, If you tell me your character name, I can look for you, or you can look here: http://namemc.com/
#491 [11:03] <Laurens> A friend of mine told me to install it so i could get minecraft for free, but i didn't trust it so i never used it i think
#492 [11:03] <Laurens> laurensplay
#493 [11:03] <sbooth717> I will check there real quick
#494 [11:03] <CapFan67> Laurens, You have 3 tasks. (1) Clean up your Hosts File. (2) Test to make sure it's working (3) change your password. By running MCLeaks, You gave a 3rd party your minecraft password.
#495 [11:04] * UGK6964 [webchat@79.103.158.55.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#496 [11:04] <Laurens> How do i clean it?
#497 [11:04] <UGK6964> Hey guys
#498 [11:04] <UGK6964> I would like some help.
#499 [11:04] <CapFan67> Laurens, follow Absol's instructions to edit your hosts file and remove entries with Mojang.com. Do you need the instructions again?
#500 [11:04] <CapFan67> UGK6964, What do you need help with?
#501 [11:05] <UGK6964> Years ago I had bought an account. In those years after a while I was unable to log in
#502 [11:05] <CapFan67> Laurens, As a note: the Hosts file is definitely stopping your login. However, you also have Windscribe(VPN) installed. Be aware that when you're connected to VPN, you can't login to Minecraft.
#503 [11:05] <UGK6964> I tried using the forgot password button but the email is not recieving any emails.
#504 [11:06] <CapFan67> UGK6964, did you check your junk/spam folder?
#505 [11:06] <UGK6964> yes
#506 [11:06] <CapFan67> UGK6964, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#507 [11:06] <CapFan67> UGK6964, One of the unlisted reasons is suspicious activity, such as giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#508 [11:06] <CapFan67> ??> UGK6964 account/send-email
#509 [11:06] <Absol> UGK6964: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#510 [11:06] <Absol> UGK6964: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#511 [11:07] * sbooth717 [webchat@c-73-232-177-245.hsd1.tx.comcast.net] has joined #minecrafthelp
#512 [11:07] <UGK6964> I have read most of these articles and they don't lead me anywhere
#513 [11:08] <CapFan67> UGK6964, the rest of what I posted is more important. Bottom line, if you're not getting auto-reply emails, you need to contact Mojang Customer Support to unlock your account.
#514 [11:08] <sbooth717> hey, so I just checked and it says my account is unmigrated
#515 [11:08] <CapFan67> sbooth717, That's good news. Your chances of migrating to another account are probably good, as long as you know your original email to complete the process.
#516 [11:09] <UGK6964> I did message costumer support but I was looking in case anyone here can help me out.
#517 [11:09] <Laurens> Absol I'm in the notepad but i don't understand what i have to next
#518 [11:09] <CapFan67> Laurens, File>Open then enter %SystemRoot%\System32\drivers\etc\hosts
#519 [11:09] <sbooth717> there are only 2 possible emails that the original email could be
#520 [11:09] <CapFan67> Laurens, Once open, delete all lines with Mojang.com, then save.
#521 [11:10] <CapFan67> sbooth717, We're not Mojang, and this is a public channel. Don't post the emails here.
#522 [11:10] <sbooth717> and I am attempting to migrate right now with a different email for the new mojang account
#523 [11:10] <sbooth717> Oh I am aware, I will not post my info in here
#524 [11:10] <Laurens> I saved it, so now i have to test it but how?
#525 [11:10] <CapFan67> Laurens, Run the launcher, and try to sign in.
#526 [11:11] <CapFan67> sbooth717, All good. Just making sure. People post crazy things here, imagining it's somehow secure. *slap forehead*
#527 [11:11] <Laurens> Omg it works
#528 [11:11] <CapFan67> Laurens, Great! Make *sure* you change your password.
#529 [11:11] * UGK6964 [webchat@79.103.158.55.dsl.dyn.forthnet.gr] has quit. (Quit: webchat.esper.net)
#530 [11:12] <Laurens> Thank you guys so much! <3
#531 [11:13] * Laurens [webchat@ip4da682b3.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#532 [11:20] * Arnold [webchat@66.119.105.141] has joined #minecrafthelp
#533 [11:21] <Arnold> my computer will not run minecraft, it says the driver doesnt support OpenGL. all of my drivers are up to date.
#534 [11:22] <CapFan67> Arnold, Let's look at your hardware and drivers:
#535 [11:22] <CapFan67> ??> Arnold win/dxdiag
#536 [11:22] <Absol> Arnold: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#537 [11:24] <Arnold> it wont pull up
#538 [11:24] <CapFan67> Arnold, You can't run dxdiag?
#539 [11:24] <Arnold> i press R and Windows key at the same time but nothing happens
#540 [11:25] <CapFan67> Arnold, click your start button, then type dxdiag
#541 [11:25] <CapFan67> Arnold, ...and as a note, you do that the other way around. Hold your windows key down while touching R (for the run dialog)
#542 [11:27] <Arnold> i have the information saved, where should i go from there?
#543 [11:27] <CapFan67> Arnold, Absol will give you paste instructions.
#544 [11:27] <CapFan67> ??> Arnold paste
#545 [11:27] <Absol> Arnold: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#546 [11:29] <Arnold> https://paste.ubuntu.com/p/QJTh3vrgSm/
#547 [11:30] <CapFan67> Arnold, That's not the full report. It should be dozens/hundreds of lines long.
#548 [11:30] <CapFan67> Arnold, The last report I looked at earlier was 1600 lines long. =) Use CTRL+A to select the full report, then CTRL+C to copy.
#549 [11:31] <Arnold> im retrying now
#550 [11:32] <Arnold> https://paste.ubuntu.com/p/RrXWyf2WQ7/
#551 [11:32] <Arnold> that should be it
#552 [11:32] <CapFan67> Arnold, Stand by...
#553 [11:35] <CapFan67> Arnold, Your GeForce GTX 960 driver is dated 2015. The latest release is dated 2019. https://www.geforce.com/drivers/results/147962
#554 [11:36] <Arnold> so that was the whole problem?
#555 [11:36] * BrokenLegs [kiwiirc@93-72-248.netrun.cytanet.com.cy] has joined #minecrafthelp
#556 [11:36] * Espercorn kicked BrokenLegs from #minecrafthelp (Reason: rokenLegs :Banned: Please use our official client: https://minecraftirc.net/minecrafthelp/landing)
#557 [11:36] <CapFan67> Arnold, Well, possibly. That error is usually due to outdated drivers
#558 [11:36] * MartydudeNL [webchat@31-151-230-79.dynamic.upc.nl] has joined #minecrafthelp
#559 [11:37] <MartydudeNL> Can I recover my minecraft account with a transaction ID?
#560 [11:37] <CapFan67> MartydudeNL, Just a warning, we are not Mojang. Don;t post your Transaction ID here, or give it to anyone here.
#561 [11:38] <CapFan67> MartydudeNL, Having said that, yes. With your transaction ID, account recovery is fairly painless (except for the waiting)
#562 [11:39] <MartydudeNL> I wont post the transaction ID here but i dont know where i can?
#563 [11:39] <MartydudeNL> Do i need te emaill mojang support or something?
#564 [11:40] <CapFan67> MartydudeNL, Ah! you need the link. Coming up:
#565 [11:40] <CapFan67> ??> MartydudeNL account/send-email
#566 [11:40] <Absol> MartydudeNL: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#567 [11:40] <Absol> MartydudeNL: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#568 [11:40] <MartydudeNL> Thank you very much
#569 [11:40] * bildramer [~bildramer@p200300CF33C4270070F5B92D11E51823.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#570 [11:41] * bildramer [~bildramer@p200300CF33C4270070F5B92D11E51823.dip0.t-ipconnect.de] has joined #minecrafthelp
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#575 [11:48] <Arnold> ive updated everything i could update, yet my minecraft still gives me this error message when i try to click play: "The driver does not appear to support OpenGL"
#576 [12:01] * Mindless987 [webchat@78.133.31.127] has joined #minecrafthelp
#577 [12:03] <Mindless987> hi, i keep trying to launch my game but it freezes on the mojang screen and once I force quit, the window stops responding and force quits, is there a solution for this?
#578 [12:03] <Greymagic27> Mindless987, Hey. That's an issue most likely caused by malware. Here are some steps to do a simple malware scan:
#579 [12:03] <Greymagic27> ??> Mindless987 av/adwcleaner
#580 [12:03] <Absol> Mindless987: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#581 [12:03] <Absol> Mindless987: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#582 [12:04] <Greymagic27> Arnold, Hi again. Let's get another dxdiag so we can see if the new driver took affect:
#583 [12:04] <Greymagic27> ??> Arnold win/dxdiag
#584 [12:04] <Absol> Arnold: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#585 [12:04] <Mindless987> thanks, ill try it now, will get back with updates
#586 [12:05] * Andrey_Jun [webchat@109.251.34.222.freenet.com.ua] has joined #minecrafthelp
#587 [12:05] * Mindless987 [webchat@78.133.31.127] has quit. (Client Quit)
#588 [12:05] <Andrey_Jun> Hello! I can't launch minecraft
#589 [12:06] <Andrey_Jun> I have such error: The game crashed whilst initializing game
#590 [12:06] <Andrey_Jun> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#591 [12:06] <Greymagic27> Andrey_Jun, Hey. That's an error most likely caused by out of date drivers. Let's get a dxdiag and take a look at your system specs:
#592 [12:06] <Greymagic27> ??> Andrey_Jun win/dxdiag
#593 [12:06] <Absol> Andrey_Jun: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#594 [12:08] * Mindless987 [webchat@78.133.31.127] has joined #minecrafthelp
#595 [12:09] * Dominic [webchat@172.56.31.110] has joined #minecrafthelp
#596 [12:09] <Mindless987> is this the same channel as before? if it is i just wanna say thanks because my mc is working now :)
#597 [12:10] <Dominic> I cant remember my Minecraft Email address but i remember the Username and i have proof of buying stuff on the account.
#598 [12:11] <Dominic> I have tried everything so far to find my account even emailing mojang support but it takes too long to get a response
#599 [12:12] <Dominic> Anyone gonna help me?
#600 [12:12] <Dominic> +
#601 [12:12] <Dominic> +
#602 [12:13] <Dominic> +help
#603 [12:13] <Dominic> Absol
#604 [12:13] <Dominic> anyone
#605 [12:13] <Andrey_Jun> I did everythin in instruction - what should I do next?
#606 [12:15] <Dominic> wheres the Instruction Andrey
#607 [12:16] <Dominic> Andrey_Jun no one is talking to me where is the instuctions at
#608 [12:18] <Andrey_Jun> Sorry, I am not support - I also ask about by trouble
#609 [12:20] * bowles2003 [webchat@69.27.128.186] has joined #minecrafthelp
#610 [12:20] * momhelp [webchat@c-73-131-194-32.hsd1.ut.comcast.net] has joined #minecrafthelp
#611 [12:21] <momhelp> I'm trying to set up accounts for my kids and wondering if I need to purchase my own account before being able to buy gift codes for them?
#612 [12:21] <bowles2003> I recently updated to the newest minecraft launcher to play the latest version (1.14.2) , when I pressed the play button it said there was a directory error to a file the was not there. I have tried uninstalling it then reinstalling it, turning my computer off and back on,and even tried to create a new folder labeled as one it was missing but it ju
#613 [12:21] <bowles2003> st said a different folder the next time I tried to launch minecraft.
#614 [12:22] <momhelp> Also, when I try to buy gift codes it takes me to Amazon and says that they are "currently unavailable". Not sure what I'm doing wrong.
#615 [12:29] * Andrey_Jun [webchat@109.251.34.222.freenet.com.ua] has quit. (Quit: webchat.esper.net)
#616 [12:36] <momhelp> Is this the right place to ask this kind of questions?
#617 [12:40] * hunicc [webchat@99-72-84-30.lightspeed.ftwotx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#618 [12:42] * karen_2004 [webchat@dynamic-ip-18686173147.cable.net.co] has joined #minecrafthelp
#619 [12:42] <karen_2004> hi
#620 [12:42] * sbooth717 [webchat@c-73-232-177-245.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#621 [12:42] <karen_2004> I don't remember my password, and the email linked with my account is close, I'm not able to enter my email, please help me :(
#622 [12:43] * karen_2004 [webchat@dynamic-ip-18686173147.cable.net.co] has quit. (Client Quit)
#623 [12:53] * pmartako [webchat@247-5-50-84.dyn.estpak.ee] has joined #minecrafthelp
#624 [12:54] <pmartako> Hello! Every time I try to log in I can not because when I press log in button then nothing happens and this means I cant buy minecraft, please help
#625 [12:57] * Mindless987 [webchat@78.133.31.127] has quit. (Quit: webchat.esper.net)
#626 [13:00] * momhelp [webchat@c-73-131-194-32.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#627 [13:21] * tnt2018 [webchat@5e086c47.bb.sky.com] has joined #minecrafthelp
#628 [13:22] <tnt2018> Hello. Haven't played MC in a while, went to play 1.14.2, and it attempted to load, crashed, and displays this error: https://paste.gg/p/anonymous/dec7d0db11d84ab9838f3374145c5f6d
#629 [13:25] * janela [webchat@162.56.166.178.rev.vodafone.pt] has joined #minecrafthelp
#630 [13:26] <janela> hey! someone can give texture pack help?
#631 [13:29] * janela1 [webchat@162.56.166.178.rev.vodafone.pt] has joined #minecrafthelp
#632 [13:29] * janela1 [webchat@162.56.166.178.rev.vodafone.pt] has quit. (Client Quit)
#633 [13:35] * elijah [webchat@customer-189-216-59-208.cablevision.net.mx] has joined #minecrafthelp
#634 [13:36] <elijah> Hi. I bought a copy of minecraft about six years ago. I still have the email where i received a receipt and order confirmation. The email that i used to create a minecraft account has not changed, but the address has, so i can no longer reset password.
#635 [13:43] <mattym> ??> elijah account/send-email
#636 [13:43] <Absol> elijah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#637 [13:43] <Absol> elijah: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#638 [13:43] <elijah> thank you
#639 [13:47] * daanmani [webchat@i171121.upc-i.chello.nl] has joined #minecrafthelp
#640 [13:50] <daanmani> Hello, I am currently trying to log in to my account but i don't know my security questions anymore. If I click on 'request to reset my security questions' I get send a mail that gives me a link to change my security questions. If I click that link I need to log in and if I do that it asks for my security questions wich I don't know anymore.
#641 [13:51] <mattym> ??> daanmani account/send-email
#642 [13:51] <Absol> daanmani: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#643 [13:51] <Absol> daanmani: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#644 [13:51] * tnt2018 [webchat@5e086c47.bb.sky.com] has quit. (Quit: webchat.esper.net)
#645 [13:53] * tnt2018 [webchat@5e086c47.bb.sky.com] has joined #minecrafthelp
#646 [13:53] <tnt2018> Hello. Haven't played MC in a while, went to play 1.14.2, and it attempted to load, crashed, and displays this error: https://paste.gg/p/anonymous/dec7d0db11d84ab9838f3374145c5f6d
#647 [13:53] * tnt2018 [webchat@5e086c47.bb.sky.com] has quit. (Client Quit)
#648 [13:53] * anon [webchat@bd3faaa5.virtua.com.br] has joined #minecrafthelp
#649 [13:54] <anon> hey
#650 [13:54] <anon> i got a lil prob
#651 [13:54] * FettyDropThatAss [webchat@153.33.22.246] has joined #minecrafthelp
#652 [13:54] <anon> i bought an texture pack from the store, but i cant find it
#653 [13:54] <anon> neither buy it again
#654 [13:55] <anon> what should i do?
#655 [13:55] * anon [webchat@bd3faaa5.virtua.com.br] has quit. (Client Quit)
#656 [13:55] <FettyDropThatAss> I am not able to extend my Minecraft realm subscription even tho ive put the card in right and has money
#657 [13:56] * john_wick [webchat@bd3faaa5.virtua.com.br] has joined #minecrafthelp
#658 [13:56] <john_wick> hey
#659 [13:57] <john_wick> i bought an texture pack, cant find it
#660 [13:57] <john_wick> neither buy it again
#661 [13:57] <john_wick> what i should do?
#662 [13:58] <mattym> john_wick, We cant really help with store issues here.
#663 [13:58] <john_wick> where do i find help?
#664 [13:59] * tnt2018 [webchat@5e086c47.bb.sky.com] has joined #minecrafthelp
#665 [13:59] <tnt2018> Hello. Haven't played MC in a while, went to play 1.14.2, and it attempted to load, crashed, and displays this error: https://paste.gg/p/anonymous/dec7d0db11d84ab9838f3374145c5f6d
#666 [14:01] <mattym> ??> tnt2018 win/dxdiag
#667 [14:01] <Absol> tnt2018: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#668 [14:02] * FettyDropThatAss [webchat@153.33.22.246] has quit. (Quit: webchat.esper.net)
#669 [14:04] <tnt2018> would you like me to post the info here?
#670 [14:05] <mattym> tnt2018, Post the link the instructions had you make in the chat.
#671 [14:06] <tnt2018> i'm sorry, but i don't understand what you're trying to say
#672 [14:07] <mattym> tnt2018, The instructions you were given, have you create a link to a pastebin site. Provide that link.
#673 [14:08] <tnt2018> oh ok, here: https://paste.ubuntu.com/p/NmrsCSGD7z/
#674 [14:09] <mattym> tnt2018, That computer is too old for 1.14.2, and also not properly supported on Windows 10, so may not be able to run older versions as well.
#675 [14:09] <tnt2018> oh ok then. thank you for your help
#676 [14:10] * Chris [webchat@70-37-193-164.nntc.net] has joined #minecrafthelp
#677 [14:10] <Chris> I'm having a ton of issues with my account
#678 [14:10] <Chris> I need help migrating my account
#679 [14:11] <mattym> Chris, What issues are you running into?
#680 [14:13] <Chris> When I attempting originally to migrate it said my account information was incorrect. So I tried to go about it in the other direction and created a mojang account and tried to import the account.
#681 [14:13] <Chris> Neither worked, and now I won't let delete my mojang account or migrate because it says it already exists.
#682 [14:14] <Chris> <--------- made a mess
#683 [14:16] <mattym> ??> Chris account/send-email
#684 [14:16] <Absol> Chris: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#685 [14:16] <Absol> Chris: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#686 [14:17] <Chris> Umm brah you didn't rely then hung up
#687 [14:17] <Chris> Cjbeach2214@gmail.com is my account email
#688 [14:17] <mattym> Chris, Read what Absol told you to do, we cannot help with that here.
#689 [14:18] <Chris> so your help is to tell me to email?
#690 [14:18] <mattym> Chris, For account issues, only Mojang can help you.
#691 [14:18] <Chris> obviously
#692 [14:25] * huh [webchat@97-94-15-220.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#693 [14:26] <huh> My Minecraft is saying unable to start Java when I try and launch it. I don't know what to do.
#694 [14:29] * zgama [webchat@172-3-45-137.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#695 [14:30] <zgama> I got this error message The file or directory is corrupted and unreadable. i have tried reinstalling but it hasn't fixed the issue
#696 [14:37] * Calvin5 [webchat@host86-136-49-172.range86-136.btcentralplus.com] has joined #minecrafthelp
#697 [14:38] <Calvin5> I buy some skins few days back but I didn’t receive them
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#702 [14:42] * Mike6 [webchat@c-98-232-217-211.hsd1.or.comcast.net] has joined #minecrafthelp
#703 [14:43] <Mike6> i need help logging in
#704 [14:43] <Mike6> I havent played minecraft in awhile so i forgot my security questions
#705 [14:43] <Mike6> I have proof that it is my account
#706 [14:43] <Mike6> can anyone help
#707 [14:44] <mattym> ??> Mike6 account/send-email
#708 [14:44] <Absol> Mike6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#709 [14:44] <Absol> Mike6: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#710 [14:44] <Mike6> I emailed last week
#711 [14:44] <Mike6> but havent heard anything
#712 [14:46] <mattym> Mike6, See the second link Absol gave you.
#713 [14:47] <Mike6> I know
#714 [14:47] <Mike6> this is a simple issue, i jsut dont understand why it is taking so long to resolve
#715 [14:47] <Mike6> april 11th? you serious
#716 [14:48] <mattym> Mike6, Because they have a backlog of a lot of other people with the same or similar issues to get through.
#717 [14:48] * Calvin_ [webchat@host86-136-49-172.range86-136.btcentralplus.com] has joined #minecrafthelp
#718 [14:48] <Calvin_> Hi
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#720 [14:48] <Calvin_> Can anyone help me
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#724 [15:11] * Virgonaly [webchat@ip-81-30-70-50.fiber.nl] has joined #minecrafthelp
#725 [15:11] <Virgonaly> hello
#726 [15:11] <Virgonaly> There's something with my launcher
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#728 [15:20] * luke [webchat@host86-131-119-254.range86-131.btcentralplus.com] has joined #minecrafthelp
#729 [15:23] <luke> hi i have this error and i dont know how to fix it "unable to save download jna-4.4.0.jar
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#731 [15:39] <bowles2003> I recently updated to the newest minecraft launcher to play the latest version (1.14.2) , when I pressed the play button it said there was a directory error to a file the was not there. I have tried uninstalling it then reinstalling it, turning my computer off and back on,and even tried to create a new folder labeled as one it was missing but it ju
#732 [15:39] <bowles2003> st said a different folder the next time I tried to launch minecraft.
#733 [15:39] * Christian0 [webchat@c-73-22-12-79.hsd1.il.comcast.net] has joined #minecrafthelp
#734 [15:39] <Christian0> hello i would like to refund minecraft
#735 [15:40] <Christian0> can you tell me how
#736 [15:41] * Christian0 [webchat@c-73-22-12-79.hsd1.il.comcast.net] has quit. (Client Quit)
#737 [15:42] <bowles2003> The error it gave me was : Unable to create directory. moh_ca.json Name: moh_ca.json URL: https://resources.download.minecraft.net/ca/cade9da5a66b8ce3417f43b27ca406143f48dec4 Filename on disk: 8842-d556-92e7-040d Path: C:\Users\Emily\AppData\Local\Temp\8842-d556-92e7-040d Exists: file
#738 [15:46] * jordan_jones [webchat@64-130-149-130.pool.dsl.scrtc.com] has joined #minecrafthelp
#739 [15:47] <jordan_jones> I bought Minecraft and I got a new PC and I logged into my account and its trying to make me buy the game again
#740 [15:59] * QuackDucks [webchat@adsl-143.176.58.220.tellas.gr] has joined #minecrafthelp
#741 [15:59] <QuackDucks> Hello
#742 [16:00] <QuackDucks> Are there any helpers online?
#743 [16:01] <jordan_jones> idk
#744 [16:01] <QuackDucks> are you one of them? XD
#745 [16:01] * Palomokun666 [webchat@dsl-189-158-236-189-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#746 [16:02] <Palomokun666> When I try to log in using the Android application of xbox, it tells me an error, the only way to log in to my account is using a vpn, It doesnt load the achievements nor can I invite friends
#747 [16:02] * QuackDucks3 [webchat@adsl-143.176.58.220.tellas.gr] has joined #minecrafthelp
#748 [16:02] <QuackDucks3> woops
#749 [16:02] <QuackDucks3> hello again XD
#750 [16:02] <QuackDucks3> SO are you a helper?
#751 [16:02] <Palomokun666> Nope
#752 [16:03] <QuackDucks3> well thats a feelsbadman
#753 [16:03] <QuackDucks3> why are you here
#754 [16:03] <Palomokun666> Im looking forma some helper
#755 [16:03] <QuackDucks3> oof
#756 [16:03] <Palomokun666> For a*
#757 [16:03] <QuackDucks3> well good luck with that xD
#758 [16:03] * QuackDucks3 [webchat@adsl-143.176.58.220.tellas.gr] has quit. (Client Quit)
#759 [16:03] <Palomokun666> u.u
#760 [16:03] * QuackDucks [webchat@adsl-143.176.58.220.tellas.gr] has quit. (Client Quit)
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#767 [16:34] <bowles2003> I recently updated to the newest minecraft launcher to play the latest version (1.14.2) , when I pressed the play button it said there was a directory error to a file the was not there. I have tried uninstalling it then reinstalling it, turning my computer off and back on,and even tried to create a new folder labeled as one it was missing but it ju
#768 [16:34] <bowles2003> st said a different folder the next time I tried to launch minecraft.
#769 [16:35] <bowles2003> The error said: Unable to create directory. moh_ca.json Name: moh_ca.json URL: https://resources.download.minecraft.net/ca/cade9da5a66b8ce3417f43b27ca406143f48dec4 Filename on disk: 8842-d556-92e7-040d Path: C:\Users\Emily\AppData\Local\Temp\8842-d556-92e7-040d Exists: file
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#771 [16:40] * shyanne [webchat@RUSSELL-CPE452.russellma.net] has joined #minecrafthelp
#772 [16:40] <shyanne> is there anyway to recover my old minecraft account if I no longer have access to my email ?
#773 [17:00] * Porombus [webchat@static-86-127-78-26.rdsnet.ro] has joined #minecrafthelp
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#775 [17:07] * MrRedRobin [webchat@190.14.133.146] has joined #minecrafthelp
#776 [17:07] <MrRedRobin> Hello
#777 [17:07] <MrRedRobin> Could I get some help?
#778 [17:13] * Phlp [webchat@mue-88-130-54-170.dsl.tropolys.de] has joined #minecrafthelp
#779 [17:13] <Phlp> Hello! I have trouble logging in...
#780 [17:15] <Phlp> If I try to login at "https://my.minecraft.net/de-de/login/", nothing happens - the login button just becomes gray.
#781 [17:15] <Phlp> If I try to login via the launcher it tells me "The connection to the server could not be established"
#782 [17:16] * HeyImOllie [webchat@cpc83653-brig20-2-0-cust762.3-3.cable.virginm.net] has joined #minecrafthelp
#783 [17:16] <HeyImOllie> Hello!
#784 [17:16] <HeyImOllie> So
#785 [17:17] <Phlp> I already flushed my DNS, changed my DNS server, tried a different browser, reinstalled the launcher, ... I am kinda clueless
#786 [17:17] <HeyImOllie> When I try and go to the improt page, i.e. https://account.mojang.com/migrate/import I am instead rediorected to https://account.mojang.com/migrate
#787 [17:17] <HeyImOllie> How to I *import* a minecraft acount to my new mojang account rather than just migrate it?
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#793 [17:57] * a [webchat@pool-71-105-39-37.nycmny.fios.verizon.net] has joined #minecrafthelp
#794 [17:59] <a> can u help me its not allowing me to get into minecraft
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#798 [18:44] * oe [webchat@host-186-101-154-13.netlife.ec] has joined #minecrafthelp
#799 [18:44] <oe> d}
#800 [18:44] * oe [webchat@host-186-101-154-13.netlife.ec] has quit. (Client Quit)
#801 [18:48] * Kenzie [webchat@c-73-31-153-236.hsd1.va.comcast.net] has joined #minecrafthelp
#802 [18:49] <Kenzie> How can I change my email if I dont have one of my security questions?
#803 [18:53] * daanmani [webchat@i171121.upc-i.chello.nl] has quit. (Quit: webchat.esper.net)
#804 [19:14] * BrodieBack [webchat@c-174-63-73-216.hsd1.vt.comcast.net] has joined #minecrafthelp
#805 [19:15] <BrodieBack> Hello, I have quite the case for you fine peoples!
#806 [19:15] <BrodieBack> So, I bought Minecraft a very long time ago and I am trying to get back into it. I have multiple emails and I am having trouble figuring out which is connected to the account I made.
#807 [19:17] * CalvinCopyright [webchat@denebola.cedar.buffalo.edu] has joined #minecrafthelp
#808 [19:17] * PComputer [webchat@weston-24.51.219.88.myacc.net] has joined #minecrafthelp
#809 [19:17] <BrodieBack> I have emails from my gmail that show that i had an account, but I do not receive any emails when I use forgot my password. However, I think it might be my yahoo linked to the account too, but for some reason, when i logged into it, EVERYTHING is gone from yahoo. Everything disappeared.
#810 [19:17] <PComputer> My game crashes after launching
#811 [19:18] <CalvinCopyright> What's the easiest way to trap a villager in a 1x1 space?
#812 [19:18] <mattym> ??> BrodieBack account/send-email
#813 [19:18] <Absol> BrodieBack: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#814 [19:19] <Absol> BrodieBack: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#815 [19:19] <mattym> ??> PComputer launcher/log
#816 [19:19] <Absol> PComputer: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#817 [19:19] <mattym> CalvinCopyright, Ingame questions are best directed at reddit, or possibly the Discord.
#818 [19:19] * cupcake [webchat@ool-45737fa3.dyn.optonline.net] has joined #minecrafthelp
#819 [19:19] <cupcake> hello?
#820 [19:20] <BrodieBack> I sent them an email and their email referred me to here. Anyways, i dont have access to the transaction code.
#821 [19:20] <PComputer> I have searched the error code it gives in the log but it tells me to allocate more ram to java which still hasn't helped
#822 [19:20] <mattym> BrodieBack, They only sent people here for technical issues as it says in the auto-reply.
#823 [19:20] <Kenzie> how to change my email if i dont have the answer to a security question?
#824 [19:20] <cupcake> My minecraft servers aren't loading on my pc, but works on my other computer. I restarted my computer, turned on and off the wifi, unplugged my computer, and deleted minecraft. What is the issue?
#825 [19:20] <mattym> PComputer, We need the log
#826 [19:21] <mattym> ??> Kenzie account/send-email
#827 [19:21] <Absol> Kenzie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#828 [19:21] <Absol> Kenzie: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#829 [19:21] <PComputer> like the whole log or just the fatal error code
#830 [19:21] <BrodieBack> i sort of thought this was a technical issue
#831 [19:21] <mattym> PComputer, The whole thing as the instructions show.
#832 [19:21] <mattym> BrodieBack, Nope
#833 [19:21] <BrodieBack> it says my previous accounts dont exist
#834 [19:21] <Kenzie> what is a transaction code
#835 [19:21] <mattym> cupcake, What happens when you try to load them
#836 [19:21] <mattym> ??> Kenzie account/trans-id
#837 [19:21] <Kenzie> id i mean
#838 [19:21] <Absol> Kenzie: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#839 [19:21] <cupcake> like refresh the page?
#840 [19:22] <mattym> cupcake, What exactly happens when you try to join the servers?
#841 [19:22] * BrodieBack [webchat@c-174-63-73-216.hsd1.vt.comcast.net] has quit. (Quit: webchat.esper.net)
#842 [19:22] <cupcake> can i send a ss of what it looks like when i open multiplayer
#843 [19:22] <Kenzie> but i dont have it because i cant get into that email anymore
#844 [19:22] <cupcake> oh nvm
#845 [19:22] <mattym> cupcake, Sure, you will need to link it via a site like imgur or similar
#846 [19:22] <cupcake> like when i click on them it says a long message
#847 [19:23] <cupcake> okay one second
#848 [19:23] <mattym> Kenzie, Take it up with Mojang.
#849 [19:23] <Kenzie> ok thanks
#850 [19:23] * l [webchat@5ec00287.skybroadband.com] has joined #minecrafthelp
#851 [19:23] * CalvinCopyright [webchat@denebola.cedar.buffalo.edu] has quit. (Quit: webchat.esper.net)
#852 [19:24] <cupcake> http://prntscr.com/nx8t05
#853 [19:24] <PComputer> c531f0b0d8b24f0f89e11611cac25c9c
#854 [19:24] <mattym> PComputer, We need a full link
#855 [19:24] * l [webchat@5ec00287.skybroadband.com] has quit. (Client Quit)
#856 [19:25] <cupcake> what do you mean
#857 [19:25] <mattym> cupcake, Ignore message that do not start with your name.
#858 [19:25] <cupcake> ohhh
#859 [19:25] <PComputer> https://paste.gg/p/anonymous/ebcb76b469ec445b94b8be24b7ccc85d
#860 [19:25] <PComputer> sorry
#861 [19:25] <mattym> cupcake, Its likely something else on the computer causing an issue.
#862 [19:25] <mattym> ??> cupcake tools/hjt
#863 [19:25] <Absol> cupcake: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#864 [19:25] <Absol> cupcake: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#865 [19:26] <mattym> ??> PComputer av/adwcleaner
#866 [19:26] <Absol> PComputer: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#867 [19:26] <Absol> PComputer: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#868 [19:26] <cupcake> i have a internet safe thing and my malware ran out a while ago
#869 [19:27] <cupcake> do i download this still
#870 [19:27] * PComputer [webchat@weston-24.51.219.88.myacc.net] has quit. (Quit: webchat.esper.net)
#871 [19:27] <mattym> cupcake, You need to run the diagnostic tool Absol linked.
#872 [19:27] <cupcake> ohh
#873 [19:27] <cupcake> okay ty
#874 [19:28] <mattym> cupcake, Remember to read the directions given to you, not another user. Read the name at the start of the message
#875 [19:28] <cupcake> okay i did it
#876 [19:28] <mattym> cupcake, Read the rest of the directions, we need the link it has you create to the log output.
#877 [19:29] <cupcake> https://paste.ubuntu.com/
#878 [19:29] <mattym> cupcake, Make sure you have entered something in the box labeled poster, and hit the paste! button at the bottom of the page.
#879 [19:29] * PComputer [webchat@weston-24.51.219.88.myacc.net] has joined #minecrafthelp
#880 [19:29] <PComputer> ok i did the deed
#881 [19:29] <mattym> PComputer, Test the game again.
#882 [19:29] <cupcake> https://paste.ubuntu.com/p/Jz92kYdXd4/
#883 [19:30] <PComputer> what is the next step of my quest
#884 [19:30] <PComputer> ok
#885 [19:31] <cupcake> any idea?
#886 [19:31] <mattym> cupcake, Was Eset the Antivirus thing that ran out?
#887 [19:31] <cupcake> no thats what i have now
#888 [19:31] <cupcake> malware is the one that ran out
#889 [19:31] <PComputer> wait wtf it actually worked
#890 [19:31] <cupcake> sorry mcafee
#891 [19:31] <mattym> cupcake, Eset is known to cause issues.
#892 [19:31] <mattym> ??> cupcake av/eset
#893 [19:31] <Absol> cupcake: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: https://support.eset.com/kb3190/
#894 [19:31] <PComputer> THANK YOU SO MUCH you guys have no idea i have reinstalled mc like thousand times
#895 [19:31] <Absol> cupcake: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
#896 [19:31] <cupcake> bruh
#897 [19:31] <PComputer> tried every version of java
#898 [19:32] <PComputer> reinstalledd drivers
#899 [19:32] <PComputer> three weeks!!!!!!!
#900 [19:32] <PComputer> thank you so much
#901 [19:32] * PComputer [webchat@weston-24.51.219.88.myacc.net] has quit. (Client Quit)
#902 [19:36] * Kameron [webchat@68.66.108.18] has joined #minecrafthelp
#903 [19:37] <Kameron> Hey, I recently logged back into my Minecraft acct and it shows that I haven't yet purchased the game. Ive had the acct since 2012 and played off and on ever since.
#904 [19:37] <mattym> Kameron, Are you sure you are logging in with the correct account?
#905 [19:38] <Kameron> yesssir, ive tried all my available emails.
#906 [19:38] <mattym> Kameron, What is the ingame username for the account
#907 [19:39] <Kameron> krorman
#908 [19:39] <cupcake> still not working
#909 [19:39] <mattym> cupcake, Were you able to make all the changes outlined on that page that was linked?
#910 [19:40] <cupcake> yes
#911 [19:40] <cupcake> and i opened mc and it still didnt do anything
#912 [19:40] <cupcake> like ur last bit on instructions didnt pop up
#913 [19:40] <mattym> Kameron, Have you tried logging into account.mojang.com/me with all the possible emails? The correct one will show the ingame name when you log in.
#914 [19:41] <mattym> cupcake, Let me see if there is a newer guide.
#915 [19:42] <mattym> cupcake, Do you know what your Eset version is?
#916 [19:42] <Kameron> it just says, my gift codes
#917 [19:42] <mattym> Kameron, Check all possible emails
#918 [19:42] <cupcake> 12.1.34.0
#919 [19:43] <mattym> cupcake, Try the info for pausing the firewall here https://support.eset.com/kb3198/
#920 [19:43] <mattym> cupcake, Then check the servers again.
#921 [19:45] * santi [webchat@toroon0411w-lp130-04-67-71-18-42.dsl.bell.ca] has joined #minecrafthelp
#922 [19:45] <santi> hello
#923 [19:45] <santi> can anyone help me rn
#924 [19:45] <cupcake> still nothing
#925 [19:45] <santi> I need help
#926 [19:46] <santi> with my minecraft
#927 [19:46] <mattym> cupcake, Try completely disabling ESET for now.
#928 [19:47] <cupcake> okay trying now
#929 [19:48] <cupcake> nope
#930 [19:48] <cupcake> and when i try to connect to a server it says this
#931 [19:48] <cupcake> http://prntscr.com/nx8z7b
#932 [19:49] * santi [webchat@toroon0411w-lp130-04-67-71-18-42.dsl.bell.ca] has quit. (Client Quit)
#933 [19:49] <mattym> cupcake, Try to connect to the following test server: mctest.ae97.net
#934 [19:49] <cupcake> it says join with your minecraft
#935 [19:49] <mattym> cupcake, Test the server ingame
#936 [19:49] <cupcake> ohh
#937 [19:50] <cupcake> it loaded
#938 [19:50] <mattym> cupcake, Then there is something on the other server host causing an issue with your connection to it.
#939 [19:51] <cupcake> but the other servers work on my other computer
#940 [19:51] * cupcake [webchat@ool-45737fa3.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#941 [19:53] <Kameron> how do I find out which email is connected to that username?
#942 [19:54] <mattym> Kameron, If none of the ones you tried showed the username on the account page, you will need to contact Mojang.
#943 [19:54] <mattym> ??> Kameron account/send-email
#944 [19:54] <Absol> Kameron: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#945 [19:54] <Absol> Kameron: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#946 [19:56] <Kameron> holy cow, april 11th??? id have better luck sending them a carrier pigeon
#947 [20:04] <bowles2003> Hey! I recently updated to the newest minecraft launcher to play the latest version (1.14.2) , when I pressed the play button it said there was a directory error to a file the was not there. I have tried uninstalling it then reinstalling it, turning my computer off and back on,and even tried to create a new folder labeled as one it was missing but
#948 [20:04] <bowles2003> it just said a different folder the next time I tried to launch minecraft.
#949 [20:04] <bowles2003> The error said: Unable to create directory. moh_ca.json Name: moh_ca.json URL: https://resources.download.minecraft.net/ca/cade9da5a66b8ce3417f43b27ca406143f48dec4 Filename on disk: 8842-d556-92e7-040d Path: C:\Users\Emily\AppData\Local\Temp\8842-d556-92e7-040d Exists: file
#950 [20:05] <mattym> ??> bowles2003 error/download
#951 [20:05] <Absol> bowles2003: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#952 [20:11] * zufferr [webchat@c-71-199-246-74.hsd1.ga.comcast.net] has joined #minecrafthelp
#953 [20:11] <zufferr> my Minecraft keeps on crashing and wont let me load in. what do I do?
#954 [20:12] * Kameron [webchat@68.66.108.18] has quit. (Quit: webchat.esper.net)
#955 [20:12] <mattym> ??> zufferr launcher/log
#956 [20:12] <bowles2003> I tried turning off the antivirus, then downloading it again, but it still comes up with the error screen
#957 [20:12] <Absol> zufferr: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#958 [20:15] <zufferr> https://paste.ubuntu.com/p/pKvqvp8W7c/
#959 [20:15] <mattym> bowles2003, Which AV?
#960 [20:15] <zufferr> ??
#961 [20:15] <zufferr> what
#962 [20:15] <bowles2003> AVG
#963 [20:15] <mattym> zufferr, Ok, nothing showed up there. We will need another log.
#964 [20:15] <mattym> ??> zufferr tools/hjt
#965 [20:15] <Absol> zufferr: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#966 [20:15] <Absol> zufferr: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#967 [20:16] <mattym> bowles2003, Best to just remove AVG.
#968 [20:16] * Arnold [webchat@66.119.105.141] has quit. (Quit: webchat.esper.net)
#969 [20:16] <zufferr> how do I do that
#970 [20:16] <mattym> zufferr, Read the instructions Absol gave to you, the message starting with you name
#971 [20:18] * bowles2003 [webchat@69.27.128.186] has quit. (Quit: webchat.esper.net)
#972 [20:31] * bowles2003 [webchat@69.27.128.186] has joined #minecrafthelp
#973 [20:49] * Scevda [webchat@c-174-62-110-10.hsd1.ca.comcast.net] has joined #minecrafthelp
#974 [20:50] * bowles20038 [webchat@69.27.128.186] has joined #minecrafthelp
#975 [20:50] <Scevda> Long time ago, I purchased Minecraft during the beta period (possibly earlier) during a time where it provided an additional game code in a BOGO offer. A couple years ago, I made the transfer to the new system but I no longer know what happened to this additional code on the account. Is there any way to track it down?
#976 [20:53] <mattym> Scevda, It should be visible if you log in at account.mojang.com/me
#977 [20:53] <Scevda> Oh wait! I think I found the page! Its odd since the other times I had done so, it went to the Microsoft version of the profile, but this time it stayed on mojang.
#978 [20:54] <Scevda> Sorry to have wasted your time.
#979 [20:54] * Scevda [webchat@c-174-62-110-10.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#980 [20:54] <bowles20038> I was here earlier and I had to restart my computer and get back on this site but it didn't save any of the chats. My username was bowles2003, I uninstalled the anti virus but it is still showing up with the error screen.
#981 [20:56] * Duncan [webchat@67-8-201-63.res.bhn.net] has joined #minecrafthelp
#982 [20:56] <Duncan> Hello, had a question with linking my accounts. It seems that when the server merged i had lost the ability to login into one of the accounts
#983 [20:58] <mattym> bowles20038, Are you on a home internet connection?
#984 [20:59] <bowles20038> yes
#985 [20:59] <mattym> bowles20038, Any VPN or Proxy software?
#986 [21:02] <bowles20038> no
#987 [21:04] <mattym> bowles20038, Are you sure? Because your connection to this chat does not show as coming from a residential provider.
#988 [21:06] <bowles20038> I don't know why then, because I am on a home internet connection
#989 [21:07] <mattym> bowles20038, I have seen some 3rd party programs cause that on occasion, let's check.
#990 [21:07] <mattym> ??> bowles20038 tools/hjt
#991 [21:07] <Absol> bowles20038: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#992 [21:07] <Absol> bowles20038: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#993 [21:09] * momhelp [webchat@c-73-131-194-32.hsd1.ut.comcast.net] has joined #minecrafthelp
#994 [21:09] <momhelp> Wondering if I need to purchase a minecraft account for myself before purchasing one for my kids?
#995 [21:10] <mattym> momhelp, You only need to purchase it if you also plan to play it.
#996 [21:10] <momhelp> So how do I go about setting it up for my kids then?
#997 [21:11] <momhelp> I tried to purchase a gift code but it took me to Amazon where it said they were "currently unavailable".
#998 [21:11] * GunqqerFriithian [~gunqqer@70.32.0.110] has joined #minecrafthelp
#999 [21:11] <mattym> momhelp, Create an account for each child. Then make the purchase on each account.
#1000 [21:12] <momhelp> Oh, so I don't need a parent account? That makes sense. So when I want to control their settings I just log in as them?
#1001 [21:12] <mattym> momhelp, Their aren't really any parental settings.
#1002 [21:13] <momhelp> I thought I read something about 13 years old and younger could be monitored differently?
#1003 [21:14] <mattym> momhelp, You will just need a (non-paid) Mojang account and email to confirm/verify their account creation if they are 13/16 or under depending on where you live in the world.
#1004 [21:14] <momhelp> Ok, thank you for your help!
#1005 [21:14] <mattym> momhelp, Basically a person under 13 cannot finish the account creation without permission.
#1006 [21:14] <mattym> momhelp, You will do that via the non-paid account.
#1007 [21:14] <momhelp> Great. I appreciate it!
#1008 [21:16] <mattym> momhelp, The only other thing a minor account will be locked out of is the Realms service.
#1009 [21:16] <momhelp> good to know!
#1010 [21:17] <mattym> momhelp, If you plan to use that, you will again need to use the adult account to provision its use. But that is a one time one way update, and will cost a roughly 10cent credit card charge to confirm its being done by an adult.
#1011 [21:17] * Infinite_Done [webchat@mta-184-152-229-40.nj.rr.com] has joined #minecrafthelp
#1012 [21:17] <momhelp> If I plan to use what?
#1013 [21:18] <mattym> momhelp, If they plan to play on Realms, which is a Mojang run server service.
#1014 [21:18] <momhelp> Gotcha
#1015 [21:18] <mattym> momhelp, Regular multiplayer is not effected.
#1016 [21:18] <bowles20038> How do I use Ubuntu paste bin once I have copied the text file into it
#1017 [21:19] <mattym> bowles20038, Just make sure you have also entered something in the box labeled poster, then hit the paste! button.
#1018 [21:19] <mattym> bowles20038, It will create a new page, give us the link to that.
#1019 [21:19] <Infinite_Done> Anytime I try to download the Lucky Blocks mod, it always gives me a Zip file. When I put the Zip file in Mods and press play, it always give me the error of "Playing on an unsupported modified version of the game." Any help?
#1020 [21:20] <mattym> ??> Infinite_Done mods
#1021 [21:20] <Absol> Infinite_Done: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1022 [21:20] <Absol> Infinite_Done: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1023 [21:20] <bowles20038> https://paste.ubuntu.com/p/jd8hkzJbCb/
#1024 [21:20] <Infinite_Done> Oh, sorry.
#1025 [21:21] * Mikey25833 [webchat@h124.84.16.98.dynamic.ip.windstream.net] has joined #minecrafthelp
#1026 [21:21] <Mikey25833> i cannot purchase minecraft with paypal need help
#1027 [21:21] <mattym> Mikey25833, What happens when you try.
#1028 [21:22] <mattym> bowles20038, Ok give me a moment to look it over.
#1029 [21:23] <Mikey25833> it says sorry we cannot connect to paypal please try again in a few minutes
#1030 [21:23] <mattym> Mikey25833, Then try again at a later time.
#1031 [21:23] <mattym> bowles20038, Try uninstalling Hamachi.
#1032 [21:23] <Mikey25833> i have its been 5 hours
#1033 [21:24] <mattym> Mikey25833, Could be an issue with paypals service. Not something we can help with here.
#1034 [21:25] <Mikey25833> ok thank you
#1035 [21:25] * Mikey25833 [webchat@h124.84.16.98.dynamic.ip.windstream.net] has quit. (Client Quit)
#1036 [21:25] * momhelp [webchat@c-73-131-194-32.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#1037 [21:26] <bowles20038> Okay its uninstalled
#1038 [21:27] <mattym> bowles20038, Restart the computer after the uninstall, then try the game install/startup again.
#1039 [21:28] <bowles20038> Is there any way to save this chat before I restart the computer so I don't have to use another username
#1040 [21:29] <mattym> bowles20038, Just bookmark the page. Sometimes the sessions doesnt end and you will need to choose another username, but there is no way to control that.
#1041 [21:29] <bowles20038> ok just wondering before I do restart
#1042 [21:29] * bowles2003 [webchat@69.27.128.186] has quit. (Quit: webchat.esper.net)
#1043 [21:29] * bowles20038 [webchat@69.27.128.186] has quit. (Quit: webchat.esper.net)
#1044 [21:33] * bowles2003 [webchat@69.27.128.186] has joined #minecrafthelp
#1045 [21:35] <mattym> bowles2003, I am still seeing the ISP issue. But lets see if the following makes any difference.
#1046 [21:35] <mattym> ??> bowles2003 win/reinst
#1047 [21:35] <Absol> bowles2003: You may need to reinstall the locally installed files that Minecraft puts into place.
#1048 [21:35] <Absol> bowles2003: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1049 [21:39] * yeetyeeyhd [webchat@104-186-93-54.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1050 [21:39] <yeetyeeyhd> my game won't load
#1051 [21:39] <yeetyeeyhd> pease help
#1052 [21:40] <mattym> yeetyeeyhd, What happens when you try?
#1053 [21:40] <yeetyeeyhd> it say Unable to save download. affectionate_scream.ogg
#1054 [21:40] <mattym> ??> yeetyeeyhd error/download
#1055 [21:40] <Absol> yeetyeeyhd: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1056 [21:41] * seanburke101 [webchat@d4-50-54-234.evv.wideopenwest.com] has joined #minecrafthelp
#1057 [21:42] <yeetyeeyhd> thank you!
#1058 [21:42] <seanburke101> I'm trying to log into my minecraft account that was connected to an old email. When i search through my emails i see it was already tranferred to mojang. Did this happen automatically at all at any point? Not sure how to recover my password/account. I havnt logged in in long time
#1059 [21:43] <mattym> seanburke101, It has never been an automated process. If your account was not migrated by you, it was likely compromised and you will need to contact mojang.
#1060 [21:43] <mattym> ??> seanburke101 account/send-email
#1061 [21:43] <Absol> seanburke101: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1062 [21:43] <Absol> seanburke101: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1063 [21:44] <seanburke101> awesome thanks for the feedback
#1064 [21:51] <bowles2003> Its saying that an unexpected error is keeping me from deleting 9 or the directories
#1065 [21:51] <mattym> bowles2003, Everything else besides the browser/chat are closed right?
#1066 [21:52] * yeetyeeyhd [webchat@104-186-93-54.lightspeed.frokca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1067 [21:53] <bowles2003> yep
#1068 [21:54] <mattym> ??> bowles2003 av/adwcleaner
#1069 [21:54] <Absol> bowles2003: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1070 [21:54] <Absol> bowles2003: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1071 [21:54] <mattym> bowles2003, After the restart, try deleting the game files before doing anything else.
#1072 [21:55] * bowles2003 [webchat@69.27.128.186] has quit. (Quit: webchat.esper.net)
#1073 [21:58] * bowles2003 [webchat@69.27.128.186] has joined #minecrafthelp
#1074 [22:05] * vfgft [webchat@cpe-66-108-134-32.nyc.res.rr.com] has joined #minecrafthelp
#1075 [22:06] <vfgft> I have a issue with the java runtime.
#1076 [22:06] <vfgft> when I try to log in it says this
#1077 [22:07] <vfgft> Unable to locate the Java runtime.
#1078 [22:07] <mattym> ??> vfgft win/reinst
#1079 [22:08] <Absol> vfgft: You may need to reinstall the locally installed files that Minecraft puts into place.
#1080 [22:08] <Absol> vfgft: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1081 [22:08] <vfgft> Thank you
#1082 [22:08] <vfgft> but Im on mac
#1083 [22:08] <vfgft> does that change anything
#1084 [22:08] <mattym> ??> vfgft mac/reinst/manual
#1085 [22:08] <Absol> vfgft: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#1086 [22:08] <Absol> vfgft: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#1087 [22:08] <vfgft> thank you!!
#1088 [22:18] <bowles2003> IT FINALLY WORKS!!! Thank you so much you are amazing!
#1089 [22:34] * Alrieen_Pousion [webchat@hfc-181-141-100-219.une.net.co] has joined #minecrafthelp
#1090 [22:34] <Alrieen_Pousion> hello
#1091 [22:35] <Alrieen_Pousion> i have a problem with the minecraft is chargin
#1092 [22:35] <Alrieen_Pousion> https://gyazo.com/ab4d92c4eb25f71707805115f6f360e2
#1093 [23:10] * Base [webchat@host-184-166-242-233.bln-mt.client.bresnan.net] has joined #minecrafthelp
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#1095 [23:19] * Jacob [webchat@47-218-208-61.bcstcmtk03.res.dyn.suddenlink.net] has joined #minecrafthelp
#1096 [23:19] <Jacob> Hello, need help with super old account.
#1097 [23:21] * Jacob [webchat@47-218-208-61.bcstcmtk03.res.dyn.suddenlink.net] has quit. (Client Quit)
#1098 [23:22] * Nightblaze17 [webchat@c-73-71-51-198.hsd1.ca.comcast.net] has joined #minecrafthelp
#1099 [23:22] <Nightblaze17> hello?
#1100 [23:22] * eat [webchat@64-72-41-241.plptcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1101 [23:23] <eat> Hello my game crashes on launch. It says "error :( unable to create temporary directory."
#1102 [23:26] <eat> hello? ;(
#1103 [23:26] <Nightblaze17> anyone there?
#1104 [23:26] <eat> yes
#1105 [23:27] <eat> ok lol bye ;(((
#1106 [23:27] <eat> ok lol bye ;(((
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#1113 [23:53] * nathee [webchat@c-98-247-19-92.hsd1.wa.comcast.net] has joined #minecrafthelp
#1114 [23:56] <nathee> Im running minecraft on a 2018 macbook pro. The newest snapshot has a banner immediately upon startup warning about having an old or outdated graphics card, and open gl 3.2 is required. However, macs dont have any way to update graphics card. Is there anything I can do or am I going to be out of luck for future updates?
#1115 [23:57] <mattym> nathee, Check if there are any updates available for the Mac.
#1116 [23:58] <nathee> fully up to date, running MacOS Mojave 10.14.5
#1117 [23:59] <mattym> nathee, Check the info Absol is about to write. I think there are two places you need to check for updates on Macs
#1118 [23:59] <mattym> ??> nathee mac/software-update
#1119 [23:59] <Absol> nathee: You need to install all available Software Updates available for your Mac.
#1120 [23:59] <Absol> nathee: To do so, click the Apple icon in the top left of the screen, and click Software Update. Continue to install updates until there are none.