#1 [00:02] <nathee> Yep, all up to date!
#2 [00:03] <mattym> nathee, Yeah, the only driver updates you can get on Macs are through Apple. So you may eventually run into a version you cannot use with the computer.
#3 [00:03] <mattym> nathee, Though, I didn't think a 2018 Macbook would have hardware that could not support it.
#4 [00:05] <nathee> Oh bummer, that sucks. hopefully theres some sort of update that fixes it... although I dont think apple supports openGL, so that probably has something to do with it.
#5 [00:05] <nathee> Thanks anyway!
#6 [00:08] * Haos [~Haos@c-69-245-12-170.hsd1.tn.comcast.net] has joined #minecrafthelp
#7 [00:13] * Louie120 [webchat@c-68-57-76-247.hsd1.tn.comcast.net] has joined #minecrafthelp
#8 [00:14] <Louie120> When i try to launch minecraft 1.14.2 it loads but right before the load bar is complete the game crashes. How do I fix this?
#9 [00:15] <mattym> ??> Louie120 launcher/log
#10 [00:15] <Absol> Louie120: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#11 [00:19] * db7 [webchat@fm-dyn-118-136-172-124.fast.net.id] has joined #minecrafthelp
#12 [00:19] <Louie120> I dont get a warning just a failure when i close the non responding application
#13 [00:19] * gg1 [webchat@twdp-173-094-169-245.nc.res.rr.com] has joined #minecrafthelp
#14 [00:19] <mattym> ??> Louie120 av/adwcleaner
#15 [00:19] <db7> Guys, does refunding minecraft account possible?
#16 [00:19] <Absol> Louie120: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#17 [00:19] <Absol> Louie120: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#18 [00:19] <Absol> Louie120: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#19 [00:19] * gg1 [webchat@twdp-173-094-169-245.nc.res.rr.com] has left #minecrafthelp
#20 [00:19] <db7> Guys, does refunding minecraft account possible?
#21 [00:19] <mattym> ??> db7 account/refund
#22 [00:19] <Absol> db7: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#23 [00:20] <db7> i accidentaly bought one, because i thought it'd ask further confirmations but it's already been bought. RECENTLY
#24 [00:20] <mattym> db7, All the info you need is in the link Absol provided
#25 [00:21] * Louie120 [webchat@c-68-57-76-247.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#26 [00:21] <db7> i've sent one contact support form, but anyone of you guys have been replied by the contact support?
#27 [00:22] <mattym> db7, You just need to wait on their reply.
#28 [00:22] <db7> i;ve seen the "when will i hear" and it's like April 11th forms that they're replying right now
#29 [00:22] <mattym> db7, Refunds usually work on a different time table
#30 [00:22] <db7> what if i requested a refund and i'll go play my account now before it got refunded? will it be canceled? or the refund policy would not valid?
#31 [00:23] <mattym> db7, Not sure.
#32 [00:23] <db7> hmm, so is it ok?
#33 [00:24] <mattym> db7, Again, not sure.
#34 [00:24] <db7> well. anyone knows?
#35 [00:24] <db7> thx mattym
#36 [00:26] * NIght48 [webchat@1.127.106.171] has joined #minecrafthelp
#37 [00:28] <NIght48> Hello, I've been having issues launching my game. When I attempt to do so a message appears stating "Failed to download file .ast_es.json"
#38 [00:28] <mattym> ??> NIght48 error/download
#39 [00:28] <Absol> NIght48: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#40 [00:28] * db7 [webchat@fm-dyn-118-136-172-124.fast.net.id] has quit. (Quit: webchat.esper.net)
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#42 [00:53] * Sean [webchat@c-73-137-126-222.hsd1.ga.comcast.net] has joined #minecrafthelp
#43 [00:54] <Sean> I am trying to migrate my brother's minecraft account from 2012 to a mojang account and I do not know the email address. Can anyone help me out?
#44 [00:59] <Sean> Hello?
#45 [01:02] <Sean> Aight. Gonna take a bath. I will still be here though. brb
#46 [01:12] * Jimmy [webchat@110-174-78-254.static.tpgi.com.au] has joined #minecrafthelp
#47 [01:15] <Jimmy> Hi, yesterday on minecraft realms, it kept coming up with error 500%. Today however it's coming up with: Failed to download file. ast_es.json. How do i rectify this problem and start playing on minecraft realms again. I am not the realm owner if this has somehting to do with it.
#48 [01:28] * tatews20 [webchat@c-67-170-53-136.hsd1.wa.comcast.net] has joined #minecrafthelp
#49 [01:28] <tatews20> hello
#50 [01:28] <tatews20> my account was hacked what can i do to get it back besides submitting a ticket
#51 [01:29] * tatews20 [webchat@c-67-170-53-136.hsd1.wa.comcast.net] has quit. (Client Quit)
#52 [02:53] * iWRLD [webchat@cpe-172-248-81-32.socal.res.rr.com] has joined #minecrafthelp
#53 [02:54] <iWRLD> So I forgot my security questions cause i havnt played in years, and yahoo deleted my email so I cant login to switch the questions is there anything else I can do to get past these security questions? Just tryna change my skin
#54 [03:54] * Bionic [webchat@125-236-151-140-fibre.sparkbb.co.nz] has joined #minecrafthelp
#55 [03:55] <Bionic> i have built a mob farm out of sandstone, it is fully airtight yet it still has full sunlight, i have covered it in solid blocks and everything
#56 [04:10] * Nifty [webchat@pa49-195-109-58.pa.nsw.optusnet.com.au] has joined #minecrafthelp
#57 [04:12] <Nifty> Ive been trying to log into an account on the minecraft website to buy the game again but it physically wouldnt let me log on, even tried resetting my password. Then I used alternative downloads to get the Minecraft Launcher, but once I did it gave an error saying "could not connect to server"
#58 [04:12] <Nifty> any help?
#59 [04:15] * Duck_ [~Duck@ip-22-199-44.static.duckspike.net] has quit. (Ping timeout: 190 seconds)
#60 [04:24] <Bionic> apparently not lol
#61 [04:25] * Duck_ [~Duck@ip-22-199-44.static.duckspike.net] has joined #minecrafthelp
#62 [04:31] <Nifty> lmao
#63 [04:39] * Nifty [webchat@pa49-195-109-58.pa.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#64 [04:44] * LianQRE19 [webchat@36.82.193.185] has joined #minecrafthelp
#65 [04:44] <LianQRE19> hey
#66 [04:45] <LianQRE19> please change my nickname
#67 [04:49] * LianQRE19 [webchat@36.82.193.185] has quit. (Client Quit)
#68 [04:55] * Nocino [webchat@ppp-75-254.15-151.wind.it] has joined #minecrafthelp
#69 [04:56] <Nocino> hello
#70 [04:56] <Nocino> somebody can please help me relocating my old minecraft username ?
#71 [05:09] * Bionic [webchat@125-236-151-140-fibre.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
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#73 [05:13] * GreyVulpine [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has quit. (Read error: Connection reset by peer)
#74 [05:13] * GreyBot [~Grey@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
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#76 [05:14] * Lambetts [webchat@61-68-228-21.tpgi.com.au] has joined #minecrafthelp
#77 [05:14] <Lambetts> Hi
#78 [05:15] <Lambetts> Anyone else having troubles getting into there PAID for Realm???
#79 [05:18] * Lambetts [webchat@61-68-228-21.tpgi.com.au] has quit. (Client Quit)
#80 [05:19] * Lord_of_Life [~Lord@77.28.169.173] has joined #minecrafthelp
#81 [05:22] * Lord_of_Life_ [~Lord@77.28.163.43] has quit. (Ping timeout: 183 seconds)
#82 [05:29] * SwedishDoggo [webchat@c83-252-85-212.bredband.comhem.se] has joined #minecrafthelp
#83 [05:29] <SwedishDoggo> I cant connect cause it says could not connect to server in the launcher
#84 [05:32] * SwedishDoggo [webchat@c83-252-85-212.bredband.comhem.se] has quit. (Client Quit)
#85 [06:33] * Lorenzen [webchat@56345d5e.rev.stofanet.dk] has joined #minecrafthelp
#86 [06:34] <Lorenzen> I need help to delete an account
#87 [06:34] <Greymagic27> Lorenzen, Hey. Here are the steps to do so, but can I ask why you want to delete your account?
#88 [06:34] <Greymagic27> ??> Lorenzen account/delete
#89 [06:34] <Absol> Lorenzen: You can delete your account via the URL below. WARNING: Deleting your account is final and CAN NOT BE REVERSED! Use at your own risk.
#90 [06:34] <Absol> Lorenzen: https://account.mojang.com/me/settings (see Delete your account section)
#91 [06:36] <Lorenzen> I just get send to this page: https://gyazo.com/6b2d386ee3bd38c4394ae1353a2b6f4f
#92 [06:37] <Lorenzen> ...... I am 20 btw..................
#93 [06:37] <Greymagic27> Lorenzen, Did the help article that's linked under the boxes help at all?
#94 [06:37] <Lorenzen> nope
#95 [06:38] * J3 [webchat@79-68-172-253.dynamic.dsl.as9105.com] has joined #minecrafthelp
#96 [06:38] <Greymagic27> Lorenzen, Give mojang an email about removing the parent lock on your account:
#97 [06:39] <Greymagic27> ??> Lorenzen account/send-email
#98 [06:39] <Absol> Lorenzen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#99 [06:39] <Absol> Lorenzen: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#100 [06:39] <Lorenzen> You see... my account is kinda from 2013 :)
#101 [06:40] <Lorenzen> So.. I dont have the Transaction ID anymore
#102 [06:40] <Greymagic27> Lorenzen, Do you know the month in 2013 that you purchased the game?
#103 [06:40] <Lorenzen> Nope
#104 [06:41] <Lorenzen> But I already wrote a support email
#105 [06:41] <Greymagic27> Lorenzen, Great. Could you go here? https://account.mojang.com/me - It should display the month of purchase under the 'game' section
#106 [06:42] <Lorenzen> There is nothing
#107 [06:43] <Greymagic27> Lorenzen, Are you sure you're logged in with the correct account?
#108 [06:43] <J3> Getting crashes while opening procedural underwater chests (ruins, shipwrecks, treasure). Says in crash report: java.lang.Error at java.util.Spliterators.spliterator(Unknown Source). Here's a pastebin of the error https://pastebin.com/Dt4fY8ew . Any help appreciated.
#109 [06:44] <Lorenzen> I got the old java edition and want to Migrate to this account, But It keep asking for "You Need a Parent's Permission" so I just wanted to delete it.
#110 [06:45] <Greymagic27> Lorenzen, Oh alright. To go further you'll need to wait for mojang to reply. Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#111 [06:45] <Greymagic27> J3, This may be related: https://bugs.mojang.com/browse/MC-63590
#112 [06:46] <Lorenzen> I will just make a new acc while migrating the old java edition I guess
#113 [06:49] <J3> Greymagic27 Interesting, thanks. The only difference with mine is that it's never random and always while right clicking or destroying a procedural generation chest.
#114 [06:49] <Greymagic27> J3, No problem. The fix is worth a try as it could fix your issue
#115 [06:49] <J3> (underwater)
#116 [06:50] * Lorenzen [webchat@56345d5e.rev.stofanet.dk] has quit. (Quit: webchat.esper.net)
#117 [06:51] <J3> Greymagic27 Oh! I didn't realise there was a fix on there haha. I should really take more time to read things... I will give it a try thanks.
#118 [06:52] <Greymagic27> Haha :P
#119 [07:05] * thediamondbros_ [webchat@sky-78-18-19-243.bas512.cwt.btireland.net] has joined #minecrafthelp
#120 [07:06] * thediamondbros_ [webchat@sky-78-18-19-243.bas512.cwt.btireland.net] has quit. (Client Quit)
#121 [07:13] * Morrolan [morrolan@znc.morrolan.ch] has joined #minecrafthelp
#122 [07:21] * PjoterKurla27 [webchat@82.177.173.75] has joined #minecrafthelp
#123 [07:25] <PjoterKurla27> Hello
#124 [07:25] <PjoterKurla27> I have a problem with the account because I can't log in to the minecraft net servers
#125 [07:43] * J3 [webchat@79-68-172-253.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#126 [07:49] <Greymagic27> PjoterKurla27, Hey. When you try to login, does it produce any error message?
#127 [07:55] <PjoterKurla27> no
#128 [07:55] <Greymagic27> PjoterKurla27, Hmm ok. Let's make sure that nothing running on your PC could be blocking your connection. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#129 [07:55] <Greymagic27> ??> PjoterKurla27 tools/hjt
#130 [07:55] <Absol> PjoterKurla27: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#131 [07:55] <Absol> PjoterKurla27: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#132 [08:05] <PjoterKurla27> Why HiJackThis ? Dxdiag is no better ?
#133 [08:06] <Greymagic27> PjoterKurla27, A dxdiag displays your system specs while hijackthis displays every program running on your PC which I need to fix your issue
#134 [08:07] <PjoterKurla27> send log file to pv or here ?
#135 [08:09] * DomenicYoo [webchat@p57A09181.dip0.t-ipconnect.de] has joined #minecrafthelp
#136 [08:10] * DomenicYoo [webchat@p57A09181.dip0.t-ipconnect.de] has quit. (Client Quit)
#137 [08:11] <Greymagic27> ??> PjoterKurla27 info/mcleaks
#138 [08:11] <Absol> PjoterKurla27: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#139 [08:11] <Absol> PjoterKurla27: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#140 [08:11] <Greymagic27> ??> PjoterKurla27 win/hosts/edit
#141 [08:11] <Absol> PjoterKurla27: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#142 [08:11] <Absol> PjoterKurla27: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#143 [08:17] <PjoterKurla27> ok, what next ?
#144 [08:41] <PjoterKurla27> hello ?
#145 [09:05] * rfgbubfed [webchat@cpe-74-64-137-127.nj.res.rr.com] has joined #minecrafthelp
#146 [09:06] * rfgbubfed [webchat@cpe-74-64-137-127.nj.res.rr.com] has quit. (Client Quit)
#147 [09:06] * Lord_of_Life [~Lord@77.28.169.173] has quit. (Ping timeout: 198 seconds)
#148 [09:06] * Shrimp [webchat@node-1nq.pool-125-24.dynamic.totinternet.net] has joined #minecrafthelp
#149 [09:07] <Shrimp> My game crashes with this message in the log "Process crashed with exit code 1"
#150 [09:08] <Shrimp> send help
#151 [09:08] * Lord_of_Life [~Lord@46.217.157.53] has joined #minecrafthelp
#152 [09:12] * Yak [webchat@174-27-172-103.bois.qwest.net] has joined #minecrafthelp
#153 [09:13] <Yak> I wrote a function, which works. But I can't change it. Nor can I add new functions in the same directory. (I always use 'reload')
#154 [09:14] <Yak> Using Ubuntu, btw
#155 [09:14] <Yak> Even when I completely exit MC and restart the game, the function still works in its original form, only.
#156 [09:17] <Yak> I.e. The function replace cobweb with air. When I edited it to replace cobweb with granite, it still replaced the cobweb with air. Even after restarting the game.
#157 [09:23] * Yak [webchat@174-27-172-103.bois.qwest.net] has quit. (Quit: webchat.esper.net)
#158 [09:28] * Shrimp [webchat@node-1nq.pool-125-24.dynamic.totinternet.net] has quit. (Quit: webchat.esper.net)
#159 [09:31] * Baker [webchat@c-98-244-119-82.hsd1.va.comcast.net] has joined #minecrafthelp
#160 [09:33] <Baker> hello the email associated with my account was a school email and was deleted so now I cannot retreive my password is there anything I can do?
#161 [09:34] * Dimitrov [webchat@216-199-158-163.dynamic.caiway.nl] has joined #minecrafthelp
#162 [09:35] <Dimitrov> I have a question about what in my eyes is a game bug
#163 [09:36] <Dimitrov> Our pillager outpost is bugged in my eyes
#164 [09:40] * Yak [webchat@174-27-172-103.bois.qwest.net] has joined #minecrafthelp
#165 [09:41] * Baker [webchat@c-98-244-119-82.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#166 [09:41] * starbuck100 [webchat@aftr-88-152-8-130.unity-media.net] has joined #minecrafthelp
#167 [09:41] <starbuck100> Hello?
#168 [09:41] <Yak> I wrote my first function, and it worked. But when I wrote another function, and reloaded, MC didn't see it. Later, I edited the working function, but it still works like it originally did.
#169 [09:41] <Yak> Hello!
#170 [09:42] <starbuck100> Are you from the support?
#171 [09:42] <Dimitrov> Hello
#172 [09:42] <starbuck100> Anyone?
#173 [09:42] <Dimitrov> no i am not
#174 [09:42] <Dimitrov> how does this work?
#175 [09:42] <Yak> Even when I exit the game and restart it, the function still works as it originally did.
#176 [09:42] * Dimitrov [webchat@216-199-158-163.dynamic.caiway.nl] has quit. (Quit: webchat.esper.net)
#177 [09:43] <starbuck100> Fuck this hsiht
#178 [09:43] <Absol> starbuck100: Please keep it civil
#179 [09:43] <starbuck100> These Idiots just want money
#180 [09:43] <starbuck100> fuck them
#181 [09:43] * Absol kicked starbuck100 from #minecrafthelp (Reason: tarbuck100 :Keep it civilized, you are just a human being)
#182 [09:43] <Yak> I need help with function files
#183 [09:51] * Yak [webchat@174-27-172-103.bois.qwest.net] has quit. (Quit: webchat.esper.net)
#184 [09:59] * Azzy [webchat@97e40a48.skybroadband.com] has joined #minecrafthelp
#185 [10:01] <Azzy> Hi, I'm having problems with Minecraft Windows 10. I have normal minecraft and not windows 10 so I should be able to get it fro free with a code however when I go to use the code to get it it says it had already been claimed?
#186 [10:02] <Azzy> It says it was claimed on 25 December, 2015. However Its giving me the option to redem the code
#187 [10:04] * Zak_N [webchat@host86-162-89-91.range86-162.btcentralplus.com] has joined #minecrafthelp
#188 [10:05] <Zak_N> Hi, I've recently decided to redeem my code for Minecraft Windows 10 Edition, which I have obtained because I purchased Java Minecraft in 2012. I've attempted to redeem the code on the Mojang website but it seems to have used up my code and not given me a download for the full version. Some help would be appreciated as I tried to email Mojang Suppo
#189 [10:05] <Zak_N> rt and got directed to here.
#190 [10:08] <Azzy> yeah some help would be really appriciated
#191 [10:22] <Greymagic27> PjoterKurla27, Hey. Sorry I had to pop off. Once you've cleared your host file and saved it, change your minecraft password
#192 [10:23] <Greymagic27> Azzy, Hey. Do you remember ever claiming the code?
#193 [10:23] * Azzy [webchat@97e40a48.skybroadband.com] has quit. (Quit: webchat.esper.net)
#194 [10:42] * vortex [webchat@90-224-227-35-no2610.tbcn.telia.com] has joined #minecrafthelp
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#196 [10:46] <PjoterKurla27> I saved the hosts, what next ?
#197 [10:47] <PjoterKurla27> Greymagic27
#198 [10:47] <Greymagic27> PjoterKurla27, Great. You'll need to do one last thing before you can safely play minecraft which is to change your minecraft password.
#199 [10:47] * Quan [webchat@142.red-83-51-54.dynamicip.rima-tde.net] has joined #minecrafthelp
#200 [10:51] <Quan> Basically,the Minecraft launcher crashes all the time when I try to play,i can't update driver,i have installed and uninstalled both java and Minecraft,unistalled java and downloaded the Minecraft version, still doesn't work, 1.6.4 and 1.7.2's game crash text tells me that I lack an updated graphics driver. 1.14.2
#201 [10:51] <Quan> doesn't say anything
#202 [10:52] <Greymagic27> Quan, Hey. Let's take a closer look at your crash log:
#203 [10:52] <Greymagic27> ??> Quan launcher/log
#204 [10:52] <Absol> Quan: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#205 [10:53] <PjoterKurla27> Greymagic27 How to clean host file ?
#206 [10:54] <Greymagic27> PjoterKurla27, You've deleted all the entries containing the word mojang correct?
#207 [10:55] <Quan> doesn't let me send
#208 [10:56] <Quan> and a window from step 5 doesn't appear
#209 [10:56] <Greymagic27> Quan, To send the block of text, use https://paste.ubuntu.com
#210 [10:56] <Greymagic27> Did you enable both options that the tutorial says to enable?
#211 [10:56] <Quan> Yes
#212 [10:57] <Greymagic27> Quan, After leaving the game open for a while, has the log output still not appeared?/
#213 [10:57] <Quan> keep the launcher open while updating and open output login
#214 [10:58] <PjoterKurla27> Greymagic27 you wrote: "PjoterKurla27: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#215 [10:58] <PjoterKurla27> and what next ?
#216 [10:58] <PjoterKurla27> i saved hosts
#217 [10:59] <Greymagic27> PjoterKurla27, Did you remove the lines containing the word 'mojang'?
#218 [10:59] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#219 [10:59] <Quan> Done
#220 [11:00] <Greymagic27> Quan, Did you put the text onto https://paste.ubuntu.com then click the 'paste!' button?
#221 [11:00] <Quan> Yes
#222 [11:00] <Greymagic27> Quan, Great. Can you send the link here?
#223 [11:00] <Quan> https://paste.ubuntu.com/p/hdYZY2sNNT/
#224 [11:01] <Greymagic27> Quan, As that log isn't showing enough information to diagnose the crash, let's move onto the full launcher log:
#225 [11:01] <Greymagic27> ??> Quan launcher/log-txt
#226 [11:01] <Absol> Quan: We need to see your full launcher log, which is created in the game directory.
#227 [11:01] <Absol> Quan: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#228 [11:02] <Quan> small green arrow?
#229 [11:02] <Quan> the add new'' option?
#230 [11:02] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#231 [11:03] <Quan> ah nvm
#232 [11:04] <Quan> https://paste.ubuntu.com/p/k6MDzRvXpG/
#233 [11:04] <Greymagic27> Quan, Is that the full log?
#234 [11:04] <Quan> I opened a thing called auncher_log
#235 [11:04] <Quan> and that's all I could copy and paste from it
#236 [11:05] <Greymagic27> Quan, Press CTRL+A to highlight everything in the file then press CTRL+C to copy it all. Once on paste.ubuntu.com press CTRL+V to paste everyone you've copied
#237 [11:05] <Quan> mhm
#238 [11:05] <Quan> i have done exactly that
#239 [11:05] <Greymagic27> Quan, Hmm ok. I'd like you to run a basic malware scan by following these steps:
#240 [11:05] <Greymagic27> ??> Quan av/adwcleaner
#241 [11:05] <Absol> Quan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#242 [11:06] <Absol> Quan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#243 [11:06] <Quan> https://paste.ubuntu.com/p/ybSKY3Yqhs/
#244 [11:10] * konfu [webchat@p579A5F21.dip0.t-ipconnect.de] has joined #minecrafthelp
#245 [11:12] * AHHHHHHHHH [webchat@ool-60395942.static.optonline.net] has joined #minecrafthelp
#246 [11:12] * Quan [webchat@142.red-83-51-54.dynamicip.rima-tde.net] has joined #minecrafthelp
#247 [11:12] * AHHHHHHHHH [webchat@ool-60395942.static.optonline.net] has quit. (Client Quit)
#248 [11:12] <konfu> I can´t login in when i open my launcher to come in minecraft
#249 [11:12] <Greymagic27> konfu, Hey. When you try, do you get any sort of error?
#250 [11:12] <konfu> jes
#251 [11:13] <Greymagic27> What's the error you get?
#252 [11:13] <Quan> i have completed the scan and restarted the laptop
#253 [11:13] <konfu> idle4.ogg
#254 [11:13] <Greymagic27> Quan, Great. Can you try minecraft now?
#255 [11:13] <Greymagic27> ??> konfu av/adwcleaner
#256 [11:13] <Absol> konfu: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#257 [11:13] <Absol> konfu: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#258 [11:13] <Quan> alright hon
#259 [11:14] * papusca [webchat@net-93-66-250-183.cust.vodafonedsl.it] has joined #minecrafthelp
#260 [11:14] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#261 [11:14] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has quit. (Ping timeout: 190 seconds)
#262 [11:15] <papusca> Hi!I have an account on Java Edition but I want a new one on Windows10...Can I change my account to Windows 10 from Java?
#263 [11:16] <Greymagic27> papusca, Hey. Unfortunately you can't as they're different games
#264 [11:16] <Quan> Do I run Minecraft with ''open output log whent he game starts''' or
#265 [11:16] <papusca> So I have to paid 25$ ??
#266 [11:16] <papusca> So I have to paid 25$ ??
#267 [11:16] <Greymagic27> Quan, Yes please. Keep the game output open for now
#268 [11:16] <Greymagic27> papusca, Yes, you'll need to pay for the game again
#269 [11:17] <papusca> And is there any method for selling my Java account?
#270 [11:17] <PjoterKurla27> Greymagic27 Thank you very much for your help. Everything works
#271 [11:18] <Greymagic27> PjoterKurla27, No problem. Be sure that you change your minecraft password as you've given it away to other people using MCLeaks
#272 [11:18] <Greymagic27> papusca, No there isn't. Selling accounts, even to family and friends, goes against the EULA
#273 [11:19] <PjoterKurla27> Ye sure
#274 [11:19] * Delley [webchat@www.jacksonsd.k12.nj.us] has joined #minecrafthelp
#275 [11:19] <papusca> i bought a realm because I thoght I can play with a friend(xboxoneS).But now can i get refunded?
#276 [11:19] <Delley> So uhh yeah pre-paid card issues
#277 [11:19] <Greymagic27> ??> papusca account/refund
#278 [11:19] * happyhoffis [webchat@dslb-002-206-210-032.002.206.pools.vodafone-ip.de] has joined #minecrafthelp
#279 [11:19] <Absol> papusca: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#280 [11:20] <happyhoffis> Hello?
#281 [11:20] <Greymagic27> ??> Delley account/payment/prepaid
#282 [11:20] <Absol> Delley: You cannot use prepaid (or "gift") debit cards with Visa / MasterCard / AmEX logos to purchase Minecraft directly, because fraud prevention klobbers international transactions.
#283 [11:20] <Absol> Delley: To use a prepaid card, use PayPal's Use Prepaid Gift Cards option during checkout (no account required), or purchase a physical Minecraft gift card at these locations: https://minecraft.net/prepaid
#284 [11:20] <Greymagic27> happyhoffis, Hey. What's the issue?
#285 [11:20] <Delley> I used a minecrsaft card....
#286 [11:20] <Delley> Minecraft*
#287 [11:20] * papusca [webchat@net-93-66-250-183.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#288 [11:20] <Delley> pre-paid
#289 [11:20] <happyhoffis> i have problems with my old account, i write a ticket, but i dont become an answer
#290 [11:21] <Greymagic27> Delley, When you try to purchase the game using the card, what does it say?
#291 [11:21] <Greymagic27> happyhoffis, Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#292 [11:21] <Delley> its code didn't work.
#293 [11:21] <Delley> GOTTA GO!
#294 [11:21] <Greymagic27> happyhoffis, Out of interest, what is the issue?
#295 [11:21] <Quan> It has crashed
#296 [11:21] * Delley [webchat@www.jacksonsd.k12.nj.us] has quit. (Client Quit)
#297 [11:21] * PjoterKurla27 [webchat@82.177.173.75] has quit. (Quit: webchat.esper.net)
#298 [11:21] <happyhoffis> If i wanna send a email to reset my passwort it didnt work
#299 [11:21] <Greymagic27> Quan, Let's take a look at a new crash report:
#300 [11:21] <Greymagic27> ??> Quan launcher/log-txt
#301 [11:21] <Absol> Quan: We need to see your full launcher log, which is created in the game directory.
#302 [11:21] <Absol> Quan: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#303 [11:21] <Quan> so the same thing right
#304 [11:22] <happyhoffis> i write a ticket with all details, buy date and my Buy number
#305 [11:22] <Greymagic27> happyhoffis, Ah alright. In that case we can't do anything here. Just wait for a reply
#306 [11:22] <happyhoffis> Meh, okay thanks for help :)
#307 [11:22] * happyhoffis [webchat@dslb-002-206-210-032.002.206.pools.vodafone-ip.de] has quit. (Client Quit)
#308 [11:23] <Quan> https://paste.ubuntu.com/p/xsFZ34vhnK/
#309 [11:24] <Greymagic27> Quan, The crash you're getting now is related to out of date or non existent drivers. Follow the steps which Absol will send below:
#310 [11:24] <Greymagic27> ??> Quan win/dxdiag
#311 [11:24] <Absol> Quan: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#312 [11:26] * George [webchat@213.128.184.161] has joined #minecrafthelp
#313 [11:26] <George> I need help to reset security questions, or remove them
#314 [11:27] <Quan> https://paste.ubuntu.com/p/qvvJY36g8n/
#315 [11:27] <Greymagic27> George, Hey. While you can't remove your security questions you are able to reset them, follow the steps which Absol will send below to do so:
#316 [11:27] * Tom [webchat@97e605f5.skybroadband.com] has joined #minecrafthelp
#317 [11:27] <Greymagic27> ??> George account/challenge-resest
#318 [11:27] <Greymagic27> ??> George account/challenge/reset
#319 [11:27] <Absol> George: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#320 [11:28] <Tom> game crashes every time I load in
#321 [11:28] <Greymagic27> Quan, Sadly your specs aren't supported on windows 10. You can either downgrade to windows 7 or buy a GPU if you're on a desktop PC.
#322 [11:28] <Greymagic27> Note that even on windows 7 you may have a hard time playing
#323 [11:28] <Greymagic27> ??> Tom launcher/log
#324 [11:28] <Absol> Tom: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#325 [11:28] <Quan> i'm on a laptop ;;
#326 [11:32] * Tom [webchat@97e605f5.skybroadband.com] has quit. (Quit: webchat.esper.net)
#327 [11:34] * buhha [webchat@c-68-50-72-217.hsd1.in.comcast.net] has joined #minecrafthelp
#328 [11:34] <buhha> I purchased minecraft from minecraft.net, and still am unable to access the download
#329 [11:35] <Greymagic27> buhha, Hey. Follow the steps that Absol will send below for a basic malware scan:
#330 [11:35] <Greymagic27> ??> buhha av/adwcleaner
#331 [11:35] <Absol> buhha: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#332 [11:35] <Absol> buhha: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#333 [11:35] * Quan [webchat@142.red-83-51-54.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#334 [11:40] <buhha> didnt work :{
#335 [11:43] * George [webchat@213.128.184.161] has quit. (Quit: webchat.esper.net)
#336 [11:44] * AidedGuitar [webchat@net2com.co] has joined #minecrafthelp
#337 [11:44] <AidedGuitar> Hola
#338 [11:45] <AidedGuitar> ??
#339 [11:45] <AidedGuitar> Como puedo reactivar mi cuenta?
#340 [11:45] <AidedGuitar> How can I reactivate my account?
#341 [11:46] <AidedGuitar> ...
#342 [11:46] * AidedGuitar [webchat@net2com.co] has quit. (Client Quit)
#343 [11:50] * MajstrBagr [webchat@ip180-133.netfree.cz] has joined #minecrafthelp
#344 [11:50] <MajstrBagr> Hello, my minecraft giving me that type of error: java.lang.IllegalStateException: failed to create a child even loop. Can someone help me?
#345 [11:52] <MajstrBagr> Hello?
#346 [11:59] * Erron2005 [webchat@97e15409.skybroadband.com] has joined #minecrafthelp
#347 [11:59] <Erron2005> hi
#348 [11:59] <Erron2005> im having issues with my launcher, simply it wont launch.
#349 [12:00] <CapFan67> MajstrBagr, Hi.
#350 [12:00] <Erron2005> hi
#351 [12:01] <CapFan67> MajstrBagr, That error is usually either Network Stack issue, or Antivirus. The first is fairly easy to test.
#352 [12:01] <Erron2005> when i hover over my minecraft launcher in the taskbar it just is white.
#353 [12:01] <CapFan67> MajstrBagr, Do you know how to edit your launcher Profile?
#354 [12:01] <Erron2005> nope
#355 [12:01] <CapFan67> Erron2005, Be careful not to answer questions directed at other people.
#356 [12:02] <Erron2005> ok.
#357 [12:02] <Erron2005> sorry
#358 [12:02] <Erron2005> i didnt know
#359 [12:02] <CapFan67> Erron2005, Black/White launcher screens are usually overlays enabled in other programs, such as discord, Duet Display or sometimes your video driver.
#360 [12:02] <Erron2005> ok. any tips on fixing it.
#361 [12:02] <CapFan67> Erron2005, If you run Discord or player.me, Disable the overlay and try again.
#362 [12:03] <CapFan67> Erron2005, If you run Duet Display, uninstall and test.
#363 [12:03] <Erron2005> ok.
#364 [12:03] <CapFan67> Erron2005, If none of those steps work, we can look at your running programs to be sure.
#365 [12:03] <Erron2005> i use discord. and idk how to disable my overlay lol
#366 [12:03] <CapFan67> Erron2005, In discord, click on settings then overlay. click the slider off.
#367 [12:04] <Erron2005> ok ill do that
#368 [12:04] <Erron2005> nope no diffrence.
#369 [12:05] <CapFan67> Erron2005, Ok, let's see what programs you have running to eliminate that as a possibility before jumping to your hardware/drivers. Absol will give you instructions.
#370 [12:05] <CapFan67> ??> Erron2005 tools/hjt
#371 [12:05] <Absol> Erron2005: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#372 [12:05] <Absol> Erron2005: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#373 [12:05] <CapFan67> Erron2005, ...and just to be sure, you adjusted this setting: https://i.imgur.com/ztclF1s.png
#374 [12:05] <Erron2005> I allready have a antivirus.
#375 [12:06] <Erron2005> and i did that.
#376 [12:06] <Erron2005> hmmmmm
#377 [12:07] <Erron2005> ill try restarting
#378 [12:07] <Erron2005> cya
#379 [12:07] * Erron2005 [webchat@97e15409.skybroadband.com] has quit. (Quit: webchat.esper.net)
#380 [12:07] <CapFan67> Erron2005, HJT isn't antivirus. It's an opensource tool that will create a list of runni....
#381 [12:07] <CapFan67> *sigh*
#382 [12:08] * Yak [webchat@174-27-172-103.bois.qwest.net] has joined #minecrafthelp
#383 [12:08] <Yak> Hello
#384 [12:10] <CapFan67> Hi
#385 [12:11] <Yak> I wrote a function that worked OK. I edited it, and reloaded, and it behaved like before. Wrote and saved another function, reloaded, and MC didn't recognize it. Made an exact copy of the first working function, and MC doesn't see it. Even after completely restarting the game, the changed original function, still behaves like it originally did. Som
#386 [12:11] <Yak> e cache problem? Ubuntu.
#387 [12:12] <CapFan67> Yak, When you say "function", what are you referring to?
#388 [12:14] <Yak> A function file. A file containing commands.
#389 [12:16] <CapFan67> Yak, Ok. We help with technical client issues, such as crashes. We don't support in-game functionality.
#390 [12:16] <Yak> OK, so who does?
#391 [12:16] <CapFan67> Yak, I would normally direct you to Mincraftforums, but they're shutting down soon. Reddit possibly?
#392 [12:17] <Yak> Seems like this is a technical issue... Is there a reddit forum for help? All I see is pictures in /r/minecraft.
#393 [12:17] <CapFan67> Yak, Hopefully the void created by the loss of Minecraftforums results in a new community discussion board.
#394 [12:17] * Erron2005 [webchat@97e15409.skybroadband.com] has joined #minecrafthelp
#395 [12:17] <Erron2005> I got my mum gonna help me ok
#396 [12:17] <Erron2005> it didnt work
#397 [12:17] * buhha [webchat@c-68-50-72-217.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#398 [12:18] <Yak> Wow, I'm surprised there is no help...
#399 [12:18] <CapFan67> Erron2005, You bailed while we were working on your issue. HJT isn't antivirus. It creates a list of programs running on your system so we can see if any of them are potentially causing your white-screen.
#400 [12:19] <CapFan67> Yak, /r/minecraft frequently has technical questions. There are a number of highly knowledgeable people there who can help.
#401 [12:19] <Erron2005> ok great, what do i do, hes getting himself in a fix. lol.
#402 [12:19] <CapFan67> Yak, as a note, you may want to include a link to the .mcfunction file that's failing.
#403 [12:19] <CapFan67> Erron2005, Here are the HJT instructions again:
#404 [12:19] <CapFan67> ??> Erron2005 tools/hjt
#405 [12:19] <Absol> Erron2005: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#406 [12:19] <Absol> Erron2005: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#407 [12:20] <MajstrBagr> Hello, my minecraft giving me that type of error: java.lang.IllegalStateException: failed to create a child even loop. Can someone help me?
#408 [12:20] <MajstrBagr> Pls
#409 [12:20] <CapFan67> Erron2005, As mentioned, the frequent causes of launcher white/black screen are overlays, display apps and hardware/driver. We're working on the first two possibilities by looking at your running list of programs.
#410 [12:21] <CapFan67> MajstrBagr, Do you know how to edit your launcher Profile?
#411 [12:21] <MajstrBagr> No
#412 [12:22] <CapFan67> MajstrBagr, click on "Launcher Options", enabled "advanced settings", then click on the profile you want to test/edit.
#413 [12:22] <Erron2005> so im back
#414 [12:22] <Erron2005> im in the menu
#415 [12:22] * Marcel [webchat@bb41ec63.virtua.com.br] has joined #minecrafthelp
#416 [12:22] <Marcel> hi
#417 [12:23] <CapFan67> MajstrBagr, In that profile, enable "JVM Arguments" (slider to green), then add the following argument to the end of your list after a space: -Djava.net.preferIPv4Stack=true
#418 [12:23] <Marcel> #minecrafthelp
#419 [12:23] <CapFan67> MajstrBagr, Don't forget the dash.
#420 [12:23] <MajstrBagr> Dash? What is it? Sorry my english is not good
#421 [12:23] <CapFan67> Erron2005, The instructions give you a program to download and run to get the report, then the website to create a paste with the report information.
#422 [12:23] <Erron2005> https://paste.ubuntu.com/p/B7jQBYy58V/
#423 [12:23] <CapFan67> MajstrBagr, This is a dash: -
#424 [12:24] <MajstrBagr> Ok, so I will turn on my minecraft launcher
#425 [12:24] <Marcel> Hi, I'm having trouble getting into minecraft version 1.12.2
#426 [12:24] <MajstrBagr> Then I will go to the settings
#427 [12:24] <CapFan67> Erron2005, Ok, the only suspicious program on the list is Discord, and you disabled the overlay to test. That moves us to hardware/drivers
#428 [12:24] <CapFan67> ??> Erron2005 win/dxdiag
#429 [12:24] <Absol> Erron2005: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#430 [12:24] <MajstrBagr> But there is nothing about advanced settings
#431 [12:26] <MajstrBagr> Oh, after I turn on advanced sett, I will turn on game?
#432 [12:26] <MajstrBagr> And there in settings will be JVM Arbuments?
#433 [12:26] * Marcel [webchat@bb41ec63.virtua.com.br] has quit. (Client Quit)
#434 [12:27] <CapFan67> MajstrBagr, Not settings. Click on "Launch Options" on the top. Picture: https://i.imgur.com/IKivWN8.png
#435 [12:28] <MajstrBagr> Ohh, thanks
#436 [12:28] <MajstrBagr> After I turn on JVM Arguments
#437 [12:28] <MajstrBagr> I will do what?
#438 [12:28] <CapFan67> MajstrBagr, then, you'll add the argument listed above to the end (after a space): https://i.imgur.com/OR4zBX3.png
#439 [12:29] <Erron2005> i got the link
#440 [12:29] <Erron2005> https://paste.ubuntu.com/p/gYsSJ3FSCm/
#441 [12:29] <Erron2005> i did a diaxdag
#442 [12:29] <Erron2005> or whatever its called lol
#443 [12:29] <CapFan67> Erron2005, Looking now...
#444 [12:30] <MajstrBagr> I will delete it and give there dash?
#445 [12:31] <CapFan67> Erron2005, Your video driver is about a year out of date, but not so old I would expect it to cause this issue. Let's backtrack just a bit.
#446 [12:31] * bee [webchat@51.36.143.217] has joined #minecrafthelp
#447 [12:31] <CapFan67> MajstrBagr, Don't delete the existing arguments. Just add the new argument to the end.
#448 [12:31] <Erron2005> ok
#449 [12:31] <CapFan67> Erron2005, You say that when you run the launcher, you see it in the task bar. Do you see it on the screen also, or *only* in the task bar?
#450 [12:32] <MajstrBagr> Oh shit
#451 [12:32] <Absol> MajstrBagr: Please keep it civil
#452 [12:32] <Erron2005> i do on the screen
#453 [12:32] <MajstrBagr> I just delete it
#454 [12:32] <Erron2005> kinda
#455 [12:32] <Erron2005> i can see the outlines
#456 [12:32] <Erron2005> on where like its susposed to be
#457 [12:32] <Erron2005> but it isnt there
#458 [12:32] <MajstrBagr> How I can do it back?
#459 [12:32] <CapFan67> MajstrBagr, Here is the full default arguments plus new argument: -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M -Djava.net.preferIPv4Stack=true
#460 [12:32] <Erron2005> though atm it is only on the tak bar
#461 [12:33] <bee> hello. i just downloaded the game and it keeps giving me an error. "ERROR :( Unable to save download. smoker2.ogg"
#462 [12:33] <CapFan67> Erron2005, Shift-click the launcher icon on the task bar and select "Maximize". Does the launcher then display?
#463 [12:33] <MajstrBagr> And now, my game will be fine?
#464 [12:33] <CapFan67> ??> bee error/download
#465 [12:33] <Absol> bee: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#466 [12:33] <Erron2005> im on windows 10
#467 [12:34] <bee> alright, thanks
#468 [12:34] <CapFan67> Erron2005, *nods* You should be able to shift-click on the icon in the task bar (while it's running) and get a menu. From that menu, choose "maximize".
#469 [12:34] <Erron2005> oooh
#470 [12:34] <Erron2005> well
#471 [12:34] <Erron2005> that was unessarly
#472 [12:34] <Erron2005> unessary
#473 [12:34] <Erron2005> thank you for the help xD
#474 [12:34] <CapFan67> Erron2005, Is it working now?
#475 [12:35] <MajstrBagr> Cap, my game still crashing...
#476 [12:35] <Erron2005> yeah
#477 [12:35] <CapFan67> Erron2005, Ok, it was off screen.
#478 [12:35] <Erron2005> oh lol
#479 [12:35] <CapFan67> Erron2005, YOu can now drag the window and it will remain on-screen from now on.
#480 [12:35] * bee [webchat@51.36.143.217] has quit. (Client Quit)
#481 [12:35] <Erron2005> thank you
#482 [12:35] <Erron2005> have a good day with helping others :D
#483 [12:35] <CapFan67> Erron2005, you too
#484 [12:36] <MajstrBagr> Omg, yesterday is still working, but now....
#485 [12:36] <CapFan67> MajstrBagr, The other possible cause for that "failed to create a child event loop" is antivirus.
#486 [12:36] <MajstrBagr> What I can do with that?
#487 [12:36] <CapFan67> MajstrBagr, Let's run a report to see what programs you have running. Absol will give you instructions:
#488 [12:36] <CapFan67> ??> MajstrBagr tools/hjt
#489 [12:36] <Absol> MajstrBagr: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#490 [12:36] <Absol> MajstrBagr: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#491 [12:40] <MajstrBagr> Okay, u got it there
#492 [12:40] <CapFan67> MajstrBagr, When you create the paste, it will take you to a new page. give us that new page link to review.
#493 [12:41] <MajstrBagr> Ubuntu?
#494 [12:41] <MajstrBagr> https://paste.ubuntu.com/p/DX856SbcqQ/
#495 [12:41] <MajstrBagr> There u got it
#496 [12:42] <MajstrBagr> Now? Just wait?
#497 [12:43] <CapFan67> You have Mcafee installed, known to cause this issue. I recommend uninstalling Mcafee to determine if it's the cause. Absol will give you the removal instructions.
#498 [12:43] <CapFan67> ??> MajstrBagr av/mcafee/uninstall
#499 [12:43] <Absol> MajstrBagr: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#500 [12:44] <CapFan67> MajstrBagr, You also have "Brave Browser" installed, which blocks minecraft logins, but we'll cross that bridge when we get there.
#501 [12:45] <CapFan67> MajstrBagr, ...and just to confirm, after editing your JVM Arguments, you tested with the same profile you edited? ..and received the same error as before (not a new/different error)?
#502 [12:45] * seadevil90 [webchat@p4FE2689F.dip0.t-ipconnect.de] has joined #minecrafthelp
#503 [12:46] <seadevil90> hello
#504 [12:46] <MajstrBagr> Nope, still loading my single and crash it
#505 [12:47] <CapFan67> MajstrBagr, I don't know if the "nope" was in response to my questions, or a status on Mcafee removal. I'll assume the former, since Mcafee uninstall requires a PC restart.
#506 [12:47] <seadevil90> i forgot my Passwort and I can´t my Passwort reset
#507 [12:48] <CapFan67> seadevil90, Did you try to reset your password? If so, what happened?
#508 [12:49] <seadevil90> because i can`t Login in my mincraftprofil
#509 [12:50] <MajstrBagr> Brooooooo
#510 [12:50] <CapFan67> seadevil90, That's the normal reason people reset. I'm asking, what about the reset didn't work?
#511 [12:50] <MajstrBagr> McAffe is removing right now
#512 [12:50] <MajstrBagr> But my survival is back
#513 [12:50] <MajstrBagr> THANK U SO MUCH
#514 [12:50] <CapFan67> MajstrBagr, Outstanding!
#515 [12:51] <MajstrBagr> I HOPE IT NEVER COME BACK!!!
#516 [12:51] <MajstrBagr> Thank u!! U are BEST!!!
#517 [12:51] <CapFan67> MajstrBagr, Enjoy!
#518 [12:51] <seadevil90> I I do not receive any email from majong with a replacement password
#519 [12:51] <MajstrBagr> Have a nice day!!! BY BROO!!!
#520 [12:55] * seadevil90 [webchat@p4FE2689F.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#521 [12:57] * BrendanYeets [webchat@c-68-55-220-2.hsd1.mi.comcast.net] has joined #minecrafthelp
#522 [12:57] <BrendanYeets> How do I recover an old minecraft account
#523 [12:58] <CapFan67> BrendanYeets, If you don't know your login credentials, that will require contact Mojang support.
#524 [12:58] * Konrad [webchat@agkc91.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#525 [12:58] <BrendanYeets> I can barely remember the account info but have an idea as to some parts of it (password, email, username)
#526 [12:58] <CapFan67> BrendanYeets, Don't post them here, this is a public channel and we're not Mojang.
#527 [12:59] * eepeli [webchat@84-253-250-80.bb.dnainternet.fi] has joined #minecrafthelp
#528 [12:59] <BrendanYeets> I know just saying
#529 [12:59] <Konrad> Hello
#530 [12:59] <CapFan67> Konrad, Hi.
#531 [12:59] <Konrad> i have problem
#532 [12:59] * eepeli [webchat@84-253-250-80.bb.dnainternet.fi] has quit. (Client Quit)
#533 [12:59] <CapFan67> BrendanYeets, So, it somewhat depends on rather the account is Legacy or Mojang, and what you do/don't know.
#534 [13:01] <Konrad> I have a problem
#535 [13:01] <Konrad> yesterday night I bought Minecraft Premium.I during immigration to my email account and my account is available on another email to change my mine
#536 [13:01] * you2 [webchat@pool-100-8-115-105.nwrknj.fios.verizon.net] has joined #minecrafthelp
#537 [13:02] <you2> i would like my account to be deleted i no longer play this game
#538 [13:02] <CapFan67> Konrad, I'm having a hard time following what you've done and what the problem is. So you purchased Java Edition yesterday. ..and want to do what now?
#539 [13:02] <you2> please start the deletion of my account
#540 [13:02] <CapFan67> you2, We are volunteers (we are not Mojang) who help with Java Edition technical issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannot solve issues with your account. In those cases we direct people to help pages.
#541 [13:03] <CapFan67> you2, You will need to login to Mojang to "delete" your account.
#542 [13:03] <CapFan67> you2, https://help.mojang.com/customer/en/portal/articles/1110103-deleting-an-account
#543 [13:03] * requinblanc3 [webchat@136.0.99.129] has joined #minecrafthelp
#544 [13:03] * BrendanYeets [webchat@c-68-55-220-2.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#545 [13:04] <you2> i cannot log in
#546 [13:04] <requinblanc3> Hi, ther is somebody to help me ?
#547 [13:04] <you2> even with a reset password
#548 [13:05] <Konrad> I want you to transfer from your account
#549 [13:05] <Konrad> konto.fortnite@onet.pl na konto@gmail.com yesterday during immigration of accounts and emails account .fortnite@onet.pl
#550 [13:05] <Konrad> A premium account, of course
#551 [13:05] * requinblanc3 [webchat@136.0.99.129] has quit. (Client Quit)
#552 [13:06] <you2> to which email this is a punlic chat
#553 [13:06] <you2> public
#554 [13:06] <Konrad> I just mistook my e-mail addresses and my minecraft premium is on my account
#555 [13:07] <you2> Senior helpers' name begin with + or @. Always listen to their instructions.
#556 [13:07] * FreshmantoMC [webchat@157.32.84.34] has joined #minecrafthelp
#557 [13:07] <you2> i just want a deletion of my account
#558 [13:08] <FreshmantoMC> Hello!
#559 [13:08] <you2> Operaters
#560 [13:09] <FreshmantoMC> I just bought my Minecraft account. And accidently came to a place called free alt dispenser. Well when i got in depth i saw there were details of some players as username and Password freely given by some discord bots. I am worried and not sure that my account is secured from it. So came here for some Assistance :)
#561 [13:10] <FreshmantoMC> Well i am confident that i have not shared my credentials with any third party anywhere on the web. So staying away from them is the best idea?
#562 [13:11] <you2> im waiting
#563 [13:11] <GreyVulpine> Many people foolishly try to pirate minecraft using credentials they 'found' online. They install a third-party launcher that allows them to use the account free-of-charge, not knowing what actually happens in the backend.
#564 [13:11] <GreyVulpine> If you stay away from these third-party launchers, and don't give away your credentials, you're okay
#565 [13:12] <FreshmantoMC> so, even if by any chance if this third party get my credentials. I can regularly change my passwords to keep absolute on the safe side ?
#566 [13:13] <GreyVulpine> Sure
#567 [13:13] <Konrad> GreyVulpine
#568 [13:13] <GreyVulpine> Have you eer used these 'alt-dispensers' at all?
#569 [13:13] <FreshmantoMC> Alright thanks for the help! I am satisfied about my protection!
#570 [13:14] <Konrad> GreyVulpine
#571 [13:14] <Konrad> You can priv
#572 [13:14] <GreyVulpine> Sorry, I'm off for work.
#573 [13:14] <Konrad> ;-;
#574 [13:15] <GreyVulpine> If you have an account problem, you'll need to contact Mojang Support at: https://help.mojang.com/customer/portal/emails/new
#575 [13:15] <FreshmantoMC> GreyVulpine well some freebie friends suggested me to try this game using such accounts. First didnt belived that was true but when i experimented that such things might be working. well one of those alt account worked (whose password was changed by the owner soon) so i was a bit worried
#576 [13:16] * cullen [webchat@CPE84948c56d8f3-CM84948c56d8f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#577 [13:16] <Konrad> Yesterday I bought Minecraft Premium Java Edition and during the immigration of the account I made a mistake on the email address and whether thanks to this transfer of Minecraft Premium into my account?
#578 [13:16] <Konrad> I just made a typo
#579 [13:16] <cullen> I can't login into my account, I've requested password changes but it won't link to my email
#580 [13:16] * cullen [webchat@CPE84948c56d8f3-CM84948c56d8f0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#581 [13:17] * CallMeIz4n [webchat@171.red-83-43-54.dynamicip.rima-tde.net] has joined #minecrafthelp
#582 [13:18] <Konrad> CapFan67
#583 [13:18] <Konrad> You are?
#584 [13:18] <CallMeIz4n> I can't play minecraft for this error: Java(TM) platform SE binary don't answer
#585 [13:20] * webrosc_ [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#586 [13:20] * webrosc_ is now known as webrosc
#587 [13:21] <Konrad> webrosc
#588 [13:21] <Konrad> you are?
#589 [13:21] <CapFan67> Konrad, Sorry, I had to take a phone call. Let me catch up with your comments. Stand by...
#590 [13:21] <Konrad> Oke
#591 [13:22] <CapFan67> Konrad, We are not Mojang, and this is a public channel. Don't post private information here (such as emails).
#592 [13:22] * nickname [webchat@ip-84-203-26-245.broadband.digiweb.ie] has joined #minecrafthelp
#593 [13:22] <nickname> hiiii
#594 [13:22] <Konrad> Ok sorry
#595 [13:22] <Konrad> CapFan67 Can you go private?
#596 [13:22] <CapFan67> Konrad, If you need your email address changed on your account, I can give you a link. If you've already used your email to create an account, and want the license "moved", you'll need to contact Mojang support.
#597 [13:23] <Konrad> Okey
#598 [13:23] <CapFan67> Konrad, Do you need a link to Mojang Customer Support?
#599 [13:23] <nickname> i need help
#600 [13:23] <Konrad> Yea
#601 [13:23] <CapFan67> ??> Konrad account/send-email
#602 [13:23] <Absol> Konrad: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#603 [13:23] <Absol> Konrad: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#604 [13:23] <CapFan67> nickname, What do you need help with?
#605 [13:24] <nickname> when i try to open the game it says unable to save download ___________________
#606 [13:24] <CapFan67> ??> nickname error/downlaod
#607 [13:24] <CapFan67> ??> nickname error/download
#608 [13:24] <Absol> nickname: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#609 [13:27] * FreshmantoMC [webchat@157.32.84.34] has quit. (Quit: webchat.esper.net)
#610 [13:29] <CallMeIz4n> I need help
#611 [13:31] <CallMeIz4n> I can't play MineCraft for this error: "Java(TM) platform SE binary" So i can't play Multiplayer and singleplayer
#612 [13:31] * desperate [webchat@87-92-112-193.bb.dnainternet.fi] has joined #minecrafthelp
#613 [13:32] <desperate> So my friend get's kicked out of our server after 1 minute, we have tried everything, firewalls, antivirus, java/minecraft update and reinstalling. We are using hamachi
#614 [13:35] * CallMeIz4n [webchat@171.red-83-43-54.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#615 [13:35] * Kaddels [webchat@p5DFEB479.dip0.t-ipconnect.de] has joined #minecrafthelp
#616 [13:36] <Kaddels> Hello. I can't play minecraft. When I log in there's only the demo version.
#617 [13:39] * Konrad [webchat@agkc91.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#618 [13:39] * Konrad [webchat@agkc91.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#619 [13:42] * Kaddels [webchat@p5DFEB479.dip0.t-ipconnect.de] has left #minecrafthelp
#620 [13:45] <desperate> So my friend get's kicked out of our server after 1 minute, we have tried everything, firewalls, antivirus, java/minecraft update and reinstalling. We are using hamachi
#621 [13:46] * Taytime [webchat@nc-184-3-32-110.dhcp.embarqhsd.net] has joined #minecrafthelp
#622 [13:48] <Taytime> Hi! I'm trying to access a mojang account made in 2013. I regained access to my email but a forgot password email would not send and I was able to create a new account under that same email. Does mojang delete older accounts or those with previously inactive email addresses? And do you think its possible I get my copy of Minecraft back despite this
#623 [13:48] <Taytime> ? Thanks
#624 [13:49] * Omegamech [webchat@96-32-216-202.dhcp.slid.la.charter.com] has joined #minecrafthelp
#625 [13:49] <Omegamech> My account will only let me play the demo and i've tried everything
#626 [13:59] <mattym> desperate, We do not support Hamachi here. Try setting up a proper server.
#627 [14:00] <mattym> ??> Omegamech launcher/relog
#628 [14:00] <Absol> Omegamech: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#629 [14:00] * desperate [webchat@87-92-112-193.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#630 [14:00] <mattym> Taytime, Did you check any spam/junk email folders in your email for the reset message?
#631 [14:00] * requinblanc3 [webchat@136.0.99.102] has joined #minecrafthelp
#632 [14:00] * requinblanc3 [webchat@136.0.99.102] has quit. (Network ban)
#633 [14:00] * BILBO [webchat@90.255.94.186] has joined #minecrafthelp
#634 [14:02] <BILBO> is it POSSIBLE TO BUY MINECRAFT ON AN XBOX ONE S AND STILL USE THAT MINECRAFT WITH WINDOWS 10 EDITION MINECRAFT IF YOU BOUGHT THE XBOX MINECRAFT DIGITALLY
#635 [14:03] <BILBO> sorry didnt mean to do capitals
#636 [14:03] <mattym> BILBO, The two versions can cross-play with each other, but are a sperate purchase.
#637 [14:04] <BILBO> oh ok thanks for your help
#638 [14:06] * starfights [webchat@93-172-198-204.bb.netvision.net.il] has joined #minecrafthelp
#639 [14:06] * BILBO [webchat@90.255.94.186] has quit. (Quit: webchat.esper.net)
#640 [14:06] <starfights> i dont have my paswword
#641 [14:07] * starfights [webchat@93-172-198-204.bb.netvision.net.il] has quit. (Client Quit)
#642 [14:18] * marialobeiro26 [webchat@bl11-155-102.dsl.telepac.pt] has joined #minecrafthelp
#643 [14:21] * Omegamech [webchat@96-32-216-202.dhcp.slid.la.charter.com] has joined #minecrafthelp
#644 [14:23] <Omegamech> I am starting to lose my mind over this, i've checked my account and it says i dont have minecraft when i already bought it years ago so it will only let me play the demo. I have been trying everything to fix it for about a year now and i am about to lose my marbles
#645 [14:23] <marialobeiro26> me too...
#646 [14:24] <Omegamech> What do i do
#647 [14:26] <marialobeiro26> alguem em portugues que me possa ajudar ... tenho o ID mas nao consigo recuperar a conta antiga
#648 [14:33] * Hallo [webchat@94-226-224-17.access.telenet.be] has joined #minecrafthelp
#649 [14:33] * DanteSalazar [webchat@pc-213-14-104-200.cm.vtr.net] has joined #minecrafthelp
#650 [14:33] <DanteSalazar> Hello?
#651 [14:33] <Hallo> Hi
#652 [14:34] <Hallo> So i created this superflat made out of glass to make mob farms but for some reason no mobs spawn on any platform i make
#653 [14:34] <Hallo> the gamerule doMobSpawning is on true
#654 [14:34] <Hallo> hard mode
#655 [14:34] <Hallo> it's night time
#656 [14:34] <DanteSalazar> Hello I need help enter a wrong email in the migration and I can not validate the mail or change it
#657 [14:36] * ptk10636lance [webchat@75-165-159-153.rcmt.qwest.net] has joined #minecrafthelp
#658 [14:37] <ptk10636lance> i got mincraft back in 2013, and i recently tried to log back into it, and due to the migrating of accaounts and what not, i cannot do it, i have my purchase if that would be helpful
#659 [14:38] * DanteSalazar [webchat@pc-213-14-104-200.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#660 [14:38] * Hallo [webchat@94-226-224-17.access.telenet.be] has quit. (Quit: webchat.esper.net)
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#662 [14:45] * Haivijo [webchat@12.248.202.210] has joined #minecrafthelp
#663 [14:46] <Haivijo> Attempting to launch Minecraft gives me the error "unable to start Java"
#664 [14:46] <Haivijo> Error details: The requested operation requires elevation. Filename on disk: javaw.exe Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\bin\javaw.exe Exists: file
#665 [14:50] * marialobeiro26 [webchat@bl11-155-102.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#666 [14:52] * eagle622 [webchat@c-73-17-40-204.hsd1.ct.comcast.net] has joined #minecrafthelp
#667 [14:55] <eagle622> Hi. I’m pretty dumb when it comes to this stuff, so I’m not sure what to do here. Minecraft 1.14.3 Pre-Release 1 says, "Old graphics card detected; this may prevent you from playing in the future as OpenGL 3.2 will be required!" I'm on Mac and have OpenGL 4.1. What do?
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#669 [14:56] * eagle622 [webchat@c-73-17-40-204.hsd1.ct.comcast.net] has joined #minecrafthelp
#670 [14:58] <mattym> Haivijo, Try right clicking the launcher, and selecting Run as Administrator.
#671 [14:59] * Konrad [webchat@agkc91.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#672 [14:59] * Konrad [webchat@agkc91.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#673 [14:59] * Konrad [webchat@agkc91.neoplus.adsl.tpnet.pl] has left #minecrafthelp
#674 [15:01] * Konrad [webchat@agkc91.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#675 [15:02] <Konrad> Hello i come back
#676 [15:02] <Konrad> I wanted to ask how much the answer to my email may take
#677 [15:03] <mattym> Konrad, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#678 [15:03] <Haivijo> My problem has been resolved
#679 [15:03] * Haivijo [webchat@12.248.202.210] has quit. (Quit: webchat.esper.net)
#680 [15:05] * vKeys [webchat@dslb-084-056-244-146.084.056.pools.vodafone-ip.de] has joined #minecrafthelp
#681 [15:05] <vKeys> hello?
#682 [15:05] <vKeys> can you help me?
#683 [15:06] * vKeys [webchat@dslb-084-056-244-146.084.056.pools.vodafone-ip.de] has quit. (Client Quit)
#684 [15:08] <Konrad> mattym you are?
#685 [15:08] <Konrad> mattym you are?
#686 [15:08] * Konrad [webchat@agkc91.neoplus.adsl.tpnet.pl] has left #minecrafthelp
#687 [15:09] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#688 [15:13] * you2 [webchat@pool-100-8-115-105.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#689 [15:19] * Konrad [webchat@agkc91.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#690 [15:19] <Konrad> I would like to ask how long it will take you to read the news from May 3?
#691 [15:19] <Konrad> I would like to ask how long it will take you to read the news from May 3?
#692 [15:20] * Konrad [webchat@agkc91.neoplus.adsl.tpnet.pl] has left #minecrafthelp
#693 [15:21] * frosty [webchat@c-71-224-42-233.hsd1.pa.comcast.net] has joined #minecrafthelp
#694 [15:21] <frosty> hey dads question i no longer have my old email and dont remember my stuff
#695 [15:21] <frosty> how do i get my account back
#696 [15:29] * Romster1300 [webchat@5e0069a6.bb.sky.com] has joined #minecrafthelp
#697 [15:30] <Romster1300> I cant remember the security questions to my account
#698 [15:32] * Arl [webchat@gpc-72-8-193-219-ne.gpcom.net] has joined #minecrafthelp
#699 [15:33] * techno [webchat@cpe-67-11-69-43.rgv.res.rr.com] has joined #minecrafthelp
#700 [15:33] <Arl> Can someone help me with account linking
#701 [15:33] <techno> can anyone help me with migrating my account from legacy to mojang
#702 [15:33] <techno> and get my windows 10 code i was promised
#703 [15:34] * Arl [webchat@gpc-72-8-193-219-ne.gpcom.net] has quit. (Client Quit)
#704 [15:35] * cox [webchat@77.111.246.90] has joined #minecrafthelp
#705 [15:38] <techno> pls
#706 [15:40] * cox [webchat@77.111.246.90] has quit. (Client Quit)
#707 [15:44] * hola [webchat@191-125-54-189.bam.movistar.cl] has joined #minecrafthelp
#708 [15:44] <hola> hola
#709 [15:45] <techno> que tal
#710 [15:45] <hola> no puedo descargar el juego me puedes ayudar
#711 [15:45] <techno> yo tambien busco ayuda
#712 [15:46] <techno> pero si
#713 [15:46] <techno> uhm ya lo hac comprado??
#714 [15:46] <hola> no
#715 [15:46] <techno> pues entonces que esperas? XD
#716 [15:47] <hola> lo descargue y se supone q si lo descargo no sse compra
#717 [15:47] * phil_heinz [webchat@205.178.44.128] has joined #minecrafthelp
#718 [15:47] <phil_heinz> Hello
#719 [15:47] <techno> lo tienes que ver comprado para usarlo
#720 [15:47] <techno> wassap friend
#721 [15:48] <phil_heinz> sup mi amigo!!
#722 [15:48] <phil_heinz> sup mi amigo!!
#723 [15:48] * techno [webchat@cpe-67-11-69-43.rgv.res.rr.com] has left #minecrafthelp
#724 [15:48] <hola> donde lo compro
#725 [15:50] <hola> si quiero probarlo igual lo tengo q comprar
#726 [15:50] <phil_heinz> cumplenos?
#727 [15:50] <phil_heinz> Donde es los de taco de bell
#728 [15:50] <phil_heinz> aqui delores
#729 [15:51] <hola> me aparece jugar demostracion y luego empieza a descargar
#730 [15:51] <phil_heinz> Can anyone speak english @ me who is with support
#731 [15:52] <hola> RESPONDAN
#732 [15:52] <hola> HELLO
#733 [15:52] <hola> HOLA
#734 [15:52] * hola [webchat@191-125-54-189.bam.movistar.cl] has quit. (Quit: webchat.esper.net)
#735 [15:55] * ruli [webchat@customer-PZCO-164-4.megared.net.mx] has joined #minecrafthelp
#736 [15:56] <ruli> My email was deactivated and I don't have access to it to reset my password, how can I recover my account?
#737 [15:57] * RabbitTank [webchat@S010610561175f48a.wp.shawcable.net] has joined #minecrafthelp
#738 [15:58] * NeumoreT [webchat@48.red-2-137-114.dynamicip.rima-tde.net] has joined #minecrafthelp
#739 [15:58] <NeumoreT> hi?
#740 [15:58] <RabbitTank> hi
#741 [15:58] <ruli> HI
#742 [15:58] <NeumoreT> o perfect, can u help me?
#743 [15:59] * nicosecci [webchat@host232-85-dynamic.21-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#744 [16:00] <nicosecci> is there a way to read the old mojang.com articles?
#745 [16:00] * Rapper [webchat@188-22-42-46.adsl.highway.telekom.at] has joined #minecrafthelp
#746 [16:00] <NeumoreT> I think that my account was been hacked because I can enter and how I had the same password in the mail I can't recover it
#747 [16:01] <NeumoreT> What I can do?
#748 [16:01] * SOFI [webchat@191-125-54-189.bam.movistar.cl] has joined #minecrafthelp
#749 [16:01] <SOFI> hola
#750 [16:02] <SOFI> holaaaaa
#751 [16:02] <NeumoreT> hola
#752 [16:02] <NeumoreT> hola
#753 [16:03] * NeumoreT [webchat@48.red-2-137-114.dynamicip.rima-tde.net] has left #minecrafthelp
#754 [16:03] * NeumoreT [webchat@48.red-2-137-114.dynamicip.rima-tde.net] has joined #minecrafthelp
#755 [16:03] <NeumoreT> so anyone can help me?
#756 [16:03] <SOFI> alguie me puede ayudar
#757 [16:04] * Rapper [webchat@188-22-42-46.adsl.highway.telekom.at] has quit. (Client Quit)
#758 [16:06] <SOFI> ayuda
#759 [16:07] * NeumoreT [webchat@48.red-2-137-114.dynamicip.rima-tde.net] has quit. (Client Quit)
#760 [16:08] * SOFI [webchat@191-125-54-189.bam.movistar.cl] has quit. (Quit: webchat.esper.net)
#761 [16:08] * phil_heinz [webchat@205.178.44.128] has quit. (Quit: webchat.esper.net)
#762 [16:08] <nicosecci> is there a way to read the old mojang.com
#763 [16:08] <nicosecci> is there a way to read the old mojang.com
#764 [16:08] <nicosecci> is there a way to read the old mojang.com
#765 [16:08] <nicosecci> is there a way to read the old mojang.com
#766 [16:08] * Absol kicked nicosecci from #minecrafthelp (Reason: icosecci :Stop spamming)
#767 [16:10] * nicosecci [webchat@host232-85-dynamic.21-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#768 [16:10] <xit> nicosecci: https://web.archive.org/web/*/https://mojang.com
#769 [16:11] <nicosecci> thank you
#770 [16:11] <nicosecci> you're great
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#773 [16:12] <Owen_Drew> Hello
#774 [16:12] <Owen_Drew> I am honestly lost
#775 [16:12] * Romster1300 [webchat@5e0069a6.bb.sky.com] has quit. (Quit: webchat.esper.net)
#776 [16:13] <Owen_Drew> no one is on to help I guess
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#778 [16:33] * reset [webchat@c-73-11-60-175.hsd1.or.comcast.net] has joined #minecrafthelp
#779 [16:34] <reset> I am trying to migrate my old premium account to a new mojang one, so that i can download the windows 10 edition for free and play with my friends. I know my username and password but not the email i used, as it was over 8 years ago when i created the account. There is no "forgot email" option on the migration page.
#780 [16:37] <reset> i have NO idea where my "transaction id" is or what it even is
#781 [16:39] <mattym> ??> reset account/trans-id
#782 [16:39] <Absol> reset: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#783 [16:41] <reset> thank you, but i have no idea how i paid for this
#784 [16:41] <reset> it was almost a decade ago
#785 [16:41] <reset> the card i used probably isnt even active anymore
#786 [17:01] <Taytime> +mattym Yes I did. I'm not getting it anywhere and I don't have mojang blocked from sending me emails
#787 [17:01] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#788 [17:04] <reset> i dont have them blocked either. Ive tried 5 emails now. Im starting to get annoyed. Not at you wonderful people, but at Mojang.
#789 [17:04] <reset> you guys are just trying to help
#790 [17:09] * Rye [webchat@ktnron060mw-grc-02-174-95-175-64.dsl.bell.ca] has joined #minecrafthelp
#791 [17:09] <Rye> Hello
#792 [17:09] * Taytime [webchat@nc-184-3-32-110.dhcp.embarqhsd.net] has quit. (Quit: webchat.esper.net)
#793 [17:10] <reset> ayyyye
#794 [17:10] <Rye> Im having an issue with java edition on my Mac
#795 [17:11] <Rye> When loading my world my CPU temps go extremely high hovering around 90-100C
#796 [17:12] <Rye> Looked at activity monitor on Mac and it showed Java's cpu usage at 127% usage
#797 [17:13] * reset [webchat@c-73-11-60-175.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#798 [17:14] * evanm [webchat@c-73-51-222-199.hsd1.in.comcast.net] has joined #minecrafthelp
#799 [17:15] <evanm> i cant log in to my account because the email that it says that it is sending verification emails to is not recieving any emails from mojang, i would just like to migrate it to my other email and i have the transaction code
#800 [17:23] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
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#802 [17:32] * EnderCraft [webchat@75-43-183-199.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#803 [17:33] <EnderCraft> i need help with a custom npc mod im using
#804 [17:33] <EnderCraft> my skins dont show up on the list for the npcs
#805 [17:34] <EnderCraft> damn
#806 [17:34] <EnderCraft> just read the introduction
#807 [17:36] * EnderCraft [webchat@75-43-183-199.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#808 [17:38] * EnderCraft [webchat@75-43-183-199.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#809 [17:39] <EnderCraft> I need help with a mod im using
#810 [17:41] * Espy [webchat@cpe-67-248-209-141.nycap.res.rr.com] has joined #minecrafthelp
#811 [17:41] <Espy> Hi
#812 [17:43] <Espy> so my account was recently hacked and they changed my username to "ArifCTKK" i have tried to change it but it won't let me
#813 [17:43] <Espy> what do i do
#814 [17:43] <mattym> Espy, You will need to wait 30 days from the day it was changed to revert it.
#815 [17:43] <Espy> i have
#816 [17:43] * EnderCraft [webchat@75-43-183-199.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#817 [17:43] <Espy> and more
#818 [17:44] <mattym> Espy, Are you trying to change it here account.mojang.com/me ?
#819 [17:44] <Espy> yeah
#820 [17:45] <mattym> Espy, What does it say when you try to change it?
#821 [17:45] * ptk10636lance [webchat@75-165-159-153.rcmt.qwest.net] has quit. (Quit: webchat.esper.net)
#822 [17:45] <Espy> it says if I have redeem codes for minecraft
#823 [17:46] <mattym> Espy, If it does not show the current username and the "change" option anywhere on that page, then its not the correct account.
#824 [17:46] <mattym> Espy, Did you ever recover the account after it was hacked?
#825 [17:46] <Espy> yeah i changed the password and everything at least i am pretty sure i did
#826 [17:47] <mattym> Espy, Well if that account page does not show a username, its not an account with the game currently registered to it.
#827 [17:47] * evanm [webchat@c-73-51-222-199.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#828 [17:48] <Espy> oh
#829 [17:50] <Espy> ok i foudn the issue
#830 [17:51] <Espy> before i was hacked i changed email addresses and after the hack happened it for some reason reverted back to the old one
#831 [17:51] <Espy> thank you matty
#832 [18:06] * raddedd [webchat@c-73-153-108-118.hsd1.co.comcast.net] has joined #minecrafthelp
#833 [18:07] <raddedd> Howdy. A few friends and I have had a server running MC 1.14 for a few weeks now. Today, as I try to hit play, I am getting the following error 100% of the time: https://paste.gg/p/anonymous/2a7873b62d7144a1be9400cb94251ec2
#834 [18:08] <raddedd> Any thoughts as to what could be happening?
#835 [18:08] * Dice [webchat@107-222-0-104.lightspeed.tpkaks.sbcglobal.net] has joined #minecrafthelp
#836 [18:08] <mattym> ??> raddedd error/download
#837 [18:08] <Absol> raddedd: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#838 [18:10] <raddedd> Discord is the only software I have on that list. I'll uninstall it
#839 [18:10] <mattym> raddedd, Discord will not cause that specific issue.
#840 [18:10] <mattym> ??> raddedd tools/hjt
#841 [18:10] <Absol> raddedd: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#842 [18:10] <Absol> raddedd: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#843 [18:11] * saleyoum [webchat@modemcable126.59-177-173.mc.videotron.ca] has joined #minecrafthelp
#844 [18:11] <Dice> alright, i have tried everything I had a very old account and i got an email about a month ago telling me my account had been migrated to a mojang account however i have not played in a few years and now i no longer have access to my account because i believe someone else migrated it, I no longer have access to the email i purchased the game with a
#845 [18:11] <Dice> nd it has been close to 10 years since purchase so i have no idea what form of payment i made whether it had been a debit card or a paypal transaction please tell me there is a way to recover my account even though i do not have acess to this email
#846 [18:11] <saleyoum> The game crashed whilst mouseclicked event handler
#847 [18:12] <mattym> ??> saleyoum launcher/log
#848 [18:12] <Absol> saleyoum: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#849 [18:12] * raddedd [webchat@c-73-153-108-118.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#850 [18:12] <mattym> Dice, You will need to contact and explain it to Mojang, they may or may not be able to provide an alternate means to prove ownership.
#851 [18:12] <mattym> ??> Dice mojang/email
#852 [18:12] <Absol> Dice: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#853 [18:12] <Absol> Dice: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#854 [18:13] <Dice> i sent a support email on may 12th
#855 [18:13] <Dice> heard nothing back yet
#856 [18:13] <mattym> Dice, See the second link Absol provided you.
#857 [18:14] <Dice> so you're telling me, they are supporting questions from 2 months ago and i will not hear back for another month about it?
#858 [18:16] <mattym> Dice, I have no idea how long it will take form them to get to your request, just keep an eye on that page to track the progress.
#859 [18:17] * qa7engariqr [webchat@61-68-79-76.tpgi.com.au] has joined #minecrafthelp
#860 [18:17] <Dice> is there a way to request an email change?
#861 [18:18] <mattym> Dice, Not if someone else migrated your account.
#862 [18:19] <saleyoum> https://paste.ubuntu.com/p/JNDFmZWFjd/
#863 [18:19] <qa7engariqr> Heyo! My realms been a bit fucked for a bit, I tried to log on last night and it came up with this - https://imgur.com/kml3Jk0
#864 [18:19] <Absol> qa7engariqr: Please keep it civil
#865 [18:20] <qa7engariqr> Can someone help me with my realm? Been a bit messed up for a bit, I tried to log on again just now and it came up with this https://imgur.com/kml3Jk0
#866 [18:21] <mattym> qa7engariqr, Sorry, we are not really equipped to deal with Realms issues here.
#867 [18:21] <Dice> if my account was migrated, would it send me the confirmation email to the email on file or the email it was changed to when migrated?
#868 [18:21] <qa7engariqr> No worries. Thanks mate
#869 [18:21] * qa7engariqr [webchat@61-68-79-76.tpgi.com.au] has quit. (Client Quit)
#870 [18:22] <mattym> saleyoum, Hmm, that didn't show the message you mentioned earlier. Can you try again and get the rest of the error it showed you about the event handler. There should be more details that follow it.
#871 [18:22] <mattym> Dice, If you did not migrate it yourself, then there is nothing you can do but wait for Mojang to respond.
#872 [18:25] <saleyoum> Error creating converter for d java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl
#873 [18:25] <saleyoum> what I have to do to that?
#874 [18:26] <saleyoum> that's the error
#875 [18:26] <mattym> ??> saleyoum win/reinst
#876 [18:26] <Absol> saleyoum: You may need to reinstall the locally installed files that Minecraft puts into place.
#877 [18:26] <Absol> saleyoum: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#878 [18:26] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#879 [18:27] <Dice> okay, 1 more thing then i'll leave you guys alone, is there any way to login with username after a migration? like an older client download or something?
#880 [18:27] <mattym> Dice, No
#881 [18:27] <saleyoum> I can do the same thing if I'm in a macbook?
#882 [18:27] <mattym> ??> saleyoum mac/reinst/manual
#883 [18:27] <Absol> saleyoum: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#884 [18:27] <Absol> saleyoum: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#885 [18:32] <GunqqerFriithian> or just use finder, go to what ever menu it is that lets you go to a folder, go to ~/Library, and manually go to the folder and delete it from finder
#886 [18:32] * beastmoden [webchat@99-44-188-139.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#887 [18:33] <Dice> This is honestly ridiculous, not you guys you helped a lot but my whole situation is BS i literally came back to play 20 days after someone else migrated it
#888 [18:33] <Dice> thanks for the help <3
#889 [18:33] <beastmoden> I have forgotten the username to my Minecraft account and need to migrate it, but cant without my username.
#890 [18:34] <beastmoden> I know the email, just not the username
#891 [18:34] <CubeTheThird> beastmoden, when was the account purchased?
#892 [18:35] <beastmoden> Oh wow, its been a while. Maybe about 5 years ago?
#893 [18:35] <CubeTheThird> beastmoden, so like 2014?
#894 [18:35] * Dice [webchat@107-222-0-104.lightspeed.tpkaks.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#895 [18:36] <saleyoum> thanks I think that work
#896 [18:36] <beastmoden> Yes probably about 2014
#897 [18:36] <CubeTheThird> beastmoden, well then you wouldn't be needing to migrate your account. That only applies to ones bought before 2013
#898 [18:37] <CubeTheThird> beastmoden, what makes you say you need to migrate?
#899 [18:37] <beastmoden> I just guessed I should migrate it, it gave me the option to. But the problem still lies. I don't know the username.
#900 [18:38] <CubeTheThird> beastmoden, typically if you login with your email on account.mojang.com/me it will show you the username
#901 [18:38] <CubeTheThird> beastmoden, typically if you login with your email on account.mojang.com/me it will show you the username
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#903 [18:44] * najee247 [webchat@99-44-188-139.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#904 [18:45] <najee247> I forgot my password and don't have access to the email. I also cant get the transaction number because it is on the old email. My mother was the one that bought the account and she is now late. I don't have access to the order number from her card because of that.
#905 [18:46] <CubeTheThird> najee247, ok. You'll have to contact Mojang about that then, though without knowing your username either it might get tricky
#906 [18:46] <CubeTheThird> ??> najee247 mojang/email
#907 [18:46] <Absol> najee247: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#908 [18:46] <Absol> najee247: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#909 [18:47] <najee247> I know the email, I just cant login to it anymore.
#910 [18:48] <CubeTheThird> najee247, ok, so you should have a confirmation email from the purchase then
#911 [18:49] <najee247> I believe it was the same email as the one I login to make account with. Like I said my mom made it so m not entirely sure. I set up the security questions though and would never forget the answers to those. Would that make a difference?
#912 [18:51] <CubeTheThird> najee247, it might help, though you'd have to ask Mojang support in either case
#913 [18:52] <najee247> Ive emailed them, but I just wanted to see if there was anything I could do that would make it happen sooner. It is replying to cases from april 12, and im looking to play Minecraft right now, lol.
#914 [18:52] * M3RCOOPER [webchat@047-006-154-128.res.spectrum.com] has joined #minecrafthelp
#915 [18:52] <M3RCOOPER> Hello
#916 [18:52] * M3RCOOPER [webchat@047-006-154-128.res.spectrum.com] has quit. (Client Quit)
#917 [18:52] <CubeTheThird> najee247, sorry. This channel is run by community volunteers, so we don't have access to account details anyways
#918 [18:58] * saleyoum [webchat@modemcable126.59-177-173.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#919 [19:01] * ChampagneGuru [webchat@99-138-134-213.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#920 [19:02] * tdog11511 [webchat@99-137-246-11.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#921 [19:02] <ChampagneGuru> receiving error message , " minecraft crashed whilst rendering overlay".
#922 [19:03] <mattym> ??> ChampagneGuru win/reinst
#923 [19:03] <Absol> ChampagneGuru: You may need to reinstall the locally installed files that Minecraft puts into place.
#924 [19:03] <Absol> ChampagneGuru: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#925 [19:06] <ChampagneGuru> that worked!
#926 [19:07] * ChampagneGuru [webchat@99-138-134-213.lightspeed.nsvltn.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#927 [19:11] <tdog11511> mincraft crashes every time i load in i have java downloaded
#928 [19:11] <CubeTheThird> tdog11511, do you get a crash report?
#929 [19:12] <tdog11511> i did what you told champagneguru to do and it did not work
#930 [19:13] * Matt7 [webchat@c-68-58-48-116.hsd1.in.comcast.net] has joined #minecrafthelp
#931 [19:13] <CubeTheThird> ??> tdog11511 launcher/log
#932 [19:13] <Absol> tdog11511: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#933 [19:13] <Matt7> So I'm trying to migrate my old username to a new email because i don't have access to the other one anymore
#934 [19:14] <tdog11511> the screen with mojang emblem loads up until the last second and then the screen says not responding
#935 [19:14] * Matt7 [webchat@c-68-58-48-116.hsd1.in.comcast.net] has quit. (Client Quit)
#936 [19:20] <CubeTheThird> tdog11511, let's do a malware scan
#937 [19:20] <CubeTheThird> ??> tdog11511 av/adwcleaner
#938 [19:20] <Absol> tdog11511: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#939 [19:20] <Absol> tdog11511: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#940 [19:25] * tdog11511 [webchat@99-137-246-11.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#941 [19:28] * Ag [webchat@65-35-157-169.res.bhn.net] has joined #minecrafthelp
#942 [19:29] <Ag> so i accidentally placed a command block with the command /kill @e on repeat unconditional no redstone and that basically hard locked me out of the world... is there anyway to deactivate the command block?
#943 [19:31] <CubeTheThird> Ag, heh been there. I'd say you could either do something with a datapack, else modify the world file using something like nbtedit
#944 [19:33] * Ron [webchat@207.172.190.69] has joined #minecrafthelp
#945 [19:33] <Ag> idk how could you help me with that
#946 [19:33] <Ron> When trying to migrate my account, it tells me that an account with my credentials does not exist. I know it does. Is there anything I can do?
#947 [19:45] * Ag [webchat@65-35-157-169.res.bhn.net] has quit. (Quit: webchat.esper.net)
#948 [19:49] <CubeTheThird> Ron, you mean the original account or the new one?
#949 [19:56] * Tk [webchat@cpe-104-34-243-194.socal.res.rr.com] has joined #minecrafthelp
#950 [19:57] <Tk> Hello, I need help, my game keeps saying java tm se has stopped responding after I create a new world or try to join old ones
#951 [19:57] <Tk> I play on 1.13.2
#952 [19:57] <Tk> With optifine on
#953 [19:58] <Tk> hello?
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#955 [20:05] * suhdude [webchat@c-69-137-43-39.hsd1.md.comcast.net] has joined #minecrafthelp
#956 [20:08] <suhdude> I can't remember any information about migrating my account to mojang, I don't even know the email. That being said I have my original email receipt and transaction ID from 2011, is there anyway to recover my acc.
#957 [20:08] <mattym> ??> suhdude account/send-email
#958 [20:08] <Absol> suhdude: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#959 [20:08] <Absol> suhdude: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#960 [20:10] <suhdude> So I assume there is no quicker way to hear back, I mean two months seems a little much my dude
#961 [20:11] * cyberx9901 [webchat@186-226-243-082.6ptelecom.com.br] has joined #minecrafthelp
#962 [20:11] <mattym> suhdude, Nope
#963 [20:13] <cyberx9901> Hello everyone, I have a problem, I can not play, every time I start my game it loads but neither does the image of the game appear and already closes informing that the game has closed, I already tried to delete the data from the .minecraft folder, I've even tried it use the old launcher but nothing solves my prob...
#964 [20:14] <mattym> ??> cyberx9901 launcher/log
#965 [20:14] <Absol> cyberx9901: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#967 [20:14] * Moonstone [webchat@75-23-169-149.lightspeed.nhllca.sbcglobal.net] has joined #minecrafthelp
#968 [20:15] <lily8> heyo so like im on a new macbook air and I payed for an account, and went to download it however whenever I open up minecraft, a popup comes up like "yo whats up something failed try again" so i click try again and it just closes
#969 [20:15] <lily8> I cannot even open the launcher my friend pls help
#970 [20:15] <mattym> lily8, What is the exact error message?
#971 [20:16] <lily8> give me a second to retry it! I appreciate the help (it might take a minute)
#972 [20:16] * Moonstone [webchat@75-23-169-149.lightspeed.nhllca.sbcglobal.net] has quit. (Client Quit)
#973 [20:16] <lily8> hey :(
#974 [20:17] <lily8> you left :(
#975 [20:17] <mattym> lily8, There are many people in this chat, many come and go.
#976 [20:17] <lily8> ahh. okay I got it
#977 [20:18] <lily8> it's not a regular mac pop up, it just says "minecraft has quit unexpectedly" and gives me the options to reopen, report the bug, or ignore. no matter what you click it doesn't do anything
#978 [20:19] <lily8> I have deleted minecraft and redownloaded it multiple times, double checking if I downloaded the correct file
#979 [20:19] <lily8> I even tried the one for a windows computer, which didn't help exactly.
#980 [20:19] * Moonstone [webchat@75-23-169-149.lightspeed.nhllca.sbcglobal.net] has joined #minecrafthelp
#981 [20:20] <mattym> lily8, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#982 [20:20] <lily8> I own a VPN yes, but it is not on
#983 [20:21] <Moonstone> When minecraft loads it will say minecraft not responding and when i %appdata%>.minecraft>crash-reports only old ones show up
#984 [20:21] * suhdude [webchat@c-69-137-43-39.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#985 [20:22] <lily8> I use betternet VPN
#986 [20:22] <mattym> lily8, Ok, try the following: First remove the game from your Applications folder. Then disable the default Mac firewall (Settings app, Safety and Security section), then redownload from minecraft.net/download
#987 [20:22] <mattym> lily8, Reinstall with the new download and try to launch it again.
#988 [20:22] <mattym> ??> Moonstone av/adwcleaner
#989 [20:22] <Absol> Moonstone: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#990 [20:22] <Absol> Moonstone: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#991 [20:24] <Moonstone> Absol is this a scam? I an't downloading that
#992 [20:24] <mattym> Moonstone, Its a well known support tool.
#993 [20:24] <lily8> Thank you mattym, you've been a real one. I will try that out however I will need to depart from our blessed conversation. if i could give you a yelp review it would read, "a good man, helped me a lot"
#994 [20:24] * amelia [webchat@ti0098a400-0964.bb.online.no] has joined #minecrafthelp
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#996 [20:24] <amelia> Hello
#997 [20:25] <amelia> so like
#998 [20:25] <cyberx9901> doing the steps that passed me to get the log I got this message
#999 [20:25] <cyberx9901> Inconsistency detected by ld.so: dl-lookup.c: 112: check_match: Assertion `version->filename == NULL || ! _dl_name_match_p (version->filename, map)' failed!
#1000 [20:25] <amelia> unable to start java
#1001 [20:26] <amelia> literally just updated it
#1002 [20:26] <cyberx9901> update java?
#1003 [20:26] <mattym> cyberx9901, We need the log as the instructions showed you.
#1004 [20:26] <mattym> amelia, What is the full exact error message you get?
#1005 [20:26] <amelia> jus "vUnable to start Java."
#1006 [20:27] <cyberx9901> the log only showed common information, the only unusual information was the one I showed
#1007 [20:27] <amelia> just*
#1008 [20:27] * Epicest_Gamer [webchat@173.233.101.66] has joined #minecrafthelp
#1009 [20:27] <mattym> cyberx9901, Get the full log please.
#1010 [20:27] <cyberx9901> ok
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#1012 [20:27] <Epicest_Gamer> Excuse me, if anyone is available I'm having an issue trying to change my username, if anyone is able to help.
#1013 [20:28] <mattym> amelia, Is it happening after you hit the Play button on the launcher, or during some other process?
#1014 [20:28] <amelia> Error details: Den forespurte operasjonen krever forh�ying. Filename on disk: javaw.exe Path: C:\Program Files (x86)\Minecraft\runtime\jrex64\bin\javaw.exe Exists: file
#1015 [20:28] <mattym> Epicest_Gamer, What is the issue.
#1016 [20:28] <amelia> that mine, its in norwegian idk what it means tho
#1017 [20:28] <mattym> ??> amelia win/reinst
#1018 [20:28] <Absol> amelia: You may need to reinstall the locally installed files that Minecraft puts into place.
#1019 [20:28] <cyberx9901> I'm using linux
#1020 [20:28] <Absol> amelia: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1021 [20:28] <amelia> when i hiy the launch button
#1022 [20:29] <amelia> ok ill try
#1023 [20:29] <mattym> cyberx9901, So?
#1024 [20:29] * lily0 [webchat@136.61.173.154] has joined #minecrafthelp
#1025 [20:29] <cyberx9901> I already deleted everything from the .minecraft folder.
#1026 [20:29] <Epicest_Gamer> I am trying to change my username in minecraft, so I enter minecraft.net and go to my settings. When I put my new username and password and hit enter, the page freezes and does not finish loading. I cleared my cache, removed extensions, tried on multiple browsers, had minecraft closed and even logged out of the launcher, and still nothing worked. H
#1027 [20:29] <Epicest_Gamer> ow would I be able to stop it from freezing and change my username?
#1028 [20:29] <mattym> cyberx9901, Those instructions are not for you?
#1029 [20:29] <mattym> cyberx9901, Get me the log you were told to get.
#1030 [20:30] <mattym> Epicest_Gamer, You change your username on account.mojang.com/me
#1031 [20:30] <lily0> mattym you have quite the crowd. I am back again because the same error popped up. if you would like me to refresh your memory on what happened please tell me
#1032 [20:30] <mattym> lily0, Thats ok, did you follow all the steps I had given in the order given?
#1033 [20:31] <Epicest_Gamer> Yes thats the site. I'm just going to minecraft.net first and clicking account settings, which redirects me to account.mojang
#1034 [20:31] <lily0> yes, my firewall was already off but I went ahead and did everything you told me. then I decided to try it again with the firewall on and it happened again.
#1035 [20:31] <Epicest_Gamer> It leads to the same place. My issue is the page freezing/
#1036 [20:31] <mattym> Epicest_Gamer, When you are logging in on either, you should be using your email and password, not a username.
#1037 [20:32] <Epicest_Gamer> Yes, I know. I used my mojang email and the password for my mojang account. I have everything finished and filled out, no other issues. I successfully logged into my account, entered my settings with my email and password. My issue is the page freezing.
#1038 [20:32] <mattym> lily0, Does the error give you any further details or a log of any sort?
#1039 [20:32] <cyberx9901> the problem was just in the error that I sent here, my java was in version 11, while minecraft uses version 8 to run, I am uninstalling the same to solve the problem
#1040 [20:33] <lily0> nothing else at all... it's very frustrating but not the worst thing in the world. i will be able to live if we cannot work this out together
#1041 [20:34] <mattym> lily0, Unfortunately Macs are very hard to diagnose.
#1042 [20:34] <mattym> lily0, Any chance your Mac has unfinished or unstated updates available?
#1043 [20:34] <cyberx9901> really, the game returned to work after uninstalling java 11, happened after updating the system, anyway thank you very much
#1044 [20:34] <amelia> does it matter if i try to launch version 1.14 or 1.14.2?
#1045 [20:34] <mattym> amelia, We prefer the latest.
#1046 [20:34] * cyberx9901 [webchat@186-226-243-082.6ptelecom.com.br] has quit. (Quit: webchat.esper.net)
#1047 [20:35] <lily0> Actually yes, but it's just a regular old update you get every once in a while. I will go update it now. I really appreciate your help. have a blessed night.
#1048 [20:35] * lily0 [webchat@136.61.173.154] has quit. (Quit: webchat.esper.net)
#1049 [20:35] <mattym> Epicest_Gamer, I don't seem to be having any issues with the site on my end, lets see if anything on your PC is causing a conflict.
#1050 [20:35] <mattym> ??> Epicest_Gamer tools/hjt
#1051 [20:35] <Absol> Epicest_Gamer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1052 [20:36] <Absol> Epicest_Gamer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1053 [20:36] * Moonstone [webchat@75-23-169-149.lightspeed.nhllca.sbcglobal.net] has joined #minecrafthelp
#1054 [20:36] <Moonstone> Im back
#1055 [20:36] <mattym> Moonstone, Did you run the tool as instructed?
#1056 [20:36] <Moonstone> yes
#1057 [20:36] * GuitarCreeper [webchat@172-97-195-248.cpe.distributel.net] has joined #minecrafthelp
#1058 [20:36] <mattym> Moonstone, Try to start the game again.
#1059 [20:36] <Moonstone> let me boot up minecraft
#1060 [20:36] <amelia> whats the .json files?
#1061 [20:37] <Moonstone> lol 28 malwares on my comp.
#1062 [20:37] <mattym> amelia, Files minecraft uses to sort/store its data.
#1063 [20:37] * Epicest_Gamer [webchat@173.233.101.66] has quit. (Quit: webchat.esper.net)
#1064 [20:39] <Moonstone> loading.....
#1065 [20:40] <Moonstone> IT WORKED
#1066 [20:41] <Moonstone> THANK YOU!
#1067 [20:41] * Nunny [webchat@ip72-201-165-34.ph.ph.cox.net] has joined #minecrafthelp
#1068 [20:42] <Nunny> hello
#1069 [20:42] <Moonstone> i will never forgrt this
#1070 [20:42] <Nunny> can i get some help
#1071 [20:42] <Nunny> im having an account problem
#1072 [20:42] <Nunny> loggin in
#1073 [20:42] * machoul [webchat@ip70-160-189-143.hr.hr.cox.net] has joined #minecrafthelp
#1074 [20:42] <mattym> Nunny, What sort of problems?
#1075 [20:43] * Moonstone [webchat@75-23-169-149.lightspeed.nhllca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1076 [20:43] <machoul> hello, I haven't played in a long time, but I bought my account back in alpha or beta I believe. I cannot remember my password for my account, and I think my main email is not synced with my account. Please help!
#1077 [20:43] <Nunny> mattym well long story i have purchased minecraft in the past and cant recover
#1078 [20:43] <Nunny> it
#1079 [20:44] <mattym> Nunny, What exactly happens when you try to login, are you missing login details?
#1080 [20:44] <mattym> ??> machoul account/send-email
#1081 [20:44] <Nunny> not sure if im even using the right email or i have to transfer first?
#1082 [20:44] <Absol> machoul: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1083 [20:44] <Absol> machoul: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1084 [20:45] <Nunny> when i went to try and transfer and i had to put my username i have no idea what it is
#1085 [20:45] <mattym> Nunny, In the past, do you recall if you were logging in with an email and password, or username and password?
#1086 [20:45] <Nunny> id say email
#1087 [20:45] <mattym> ??> Nunny account/forgot-email
#1088 [20:45] <Absol> Nunny: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1089 [20:46] <Nunny> i did try that and have yet to get an email
#1090 [20:46] <Nunny> i think that may be for accounts that have already been transferred or am i wrong
#1091 [20:46] <mattym> Nunny, Have you tried with all possible emails. Also checked any spam/junk folders in those emails in case it went there?
#1092 [20:46] <mattym> Nunny, If you used an email to login your account was already a migrated/transferred/mojang account.
#1093 [20:48] <Nunny> ive also purchased the game on ps4
#1094 [20:48] <Nunny> would i be able to somehow get it again because of that
#1095 [20:48] <Nunny> like on pc
#1096 [20:48] <Nunny> or did it have to be a pc purchase
#1097 [20:50] <mattym> Nunny, Wait, have you ever purchased it on the PC yet?
#1098 [20:50] <Nunny> i have
#1099 [20:50] <Nunny> i had card with a code
#1100 [20:50] <mattym> Nunny, Ok. If none of the emails got a reply, you will need to contact Mojang support.
#1101 [20:50] <mattym> ??> Nunny account/send-email
#1102 [20:50] <Absol> Nunny: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1103 [20:50] <Absol> Nunny: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1104 [20:51] <Nunny> shiii might just buy it again honestly
#1105 [20:51] <Nunny> i did send an email regarding whats happening
#1106 [20:52] <Nunny> just wondering if i missed something so i came here
#1107 [20:52] * machoul [webchat@ip70-160-189-143.hr.hr.cox.net] has quit. (Quit: webchat.esper.net)
#1108 [20:54] <amelia> maybe u just used different emails
#1109 [20:55] <Nunny> thats what im thinking but that was a while back and i ive always used the email i use now
#1110 [20:55] * kivines [webchat@hwbyon6110w-lp140-02-70-50-35-219.dsl.bell.ca] has joined #minecrafthelp
#1111 [20:55] <kivines> Hello
#1112 [20:56] <amelia> have u looked through ur mails to see if youve got any on a spesific one
#1113 [20:56] <kivines> Is there a mojang worker here
#1114 [20:56] <mattym> kivines, No
#1115 [20:56] <Nunny> yes one sec let me check again
#1116 [20:57] <kivines> Ok because I'd like to know if there is a possibility of removing the waiting time of 26 days to change my username
#1117 [20:57] <mattym> kivines, There is no way to do so.
#1118 [20:58] <kivines> not even if i contact them by e-mail
#1119 [20:58] <kivines> because there is a name (rare and hard to get) going available in 2 days so I would like to be able to change username
#1120 [20:58] <mattym> kivines, If you read down this page, you will see they do not offer support in doing so https://help.mojang.com/customer/en/portal/articles/928638-minecraft-usernames?b_id=5408
#1121 [20:59] <Nunny> yeah i havent recieved any email from the mojang, and i feel like i def deleted an email for minecraft way back because i clean out my email everynow and then
#1122 [20:59] <Nunny> thanks for the help anyways everyone
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#1126 [21:09] * dardgame [webchat@187.58.81.211.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#1127 [21:13] <dardgame> the e-mail I made the Minecraft account no longer works
#1128 [21:14] * Lord_of_Life [~Lord@77.28.168.115] has joined #minecrafthelp
#1129 [21:14] <dardgame> the e-mail I made the Minecraft account no longer works
#1130 [21:16] <dardgame> Hello?
#1131 [21:17] * JL [webchat@107-136-255-82.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#1132 [21:17] <amelia> wrong email?
#1133 [21:17] <JL> hi i need help changing my email for my account
#1134 [21:18] <JL> yes when i was migrating i typed my email wrong and i dont have access to that email
#1135 [21:18] <dardgame> I need help changing my email ema my account too
#1136 [21:19] * JL [webchat@107-136-255-82.lightspeed.snantx.sbcglobal.net] has quit. (Client Quit)
#1137 [21:20] <Lurks> dardgame you should be able to log in still
#1138 [21:21] <dardgame> I do not know the password anymore
#1139 [21:23] <Lurks> dardgame are you able to log into the email account? could get a reset password for your minecraft account
#1140 [21:24] <dardgame> No
#1141 [21:26] <Lurks> dardgame have you tried to recover your email account from the company?
#1142 [21:27] <dardgame> she does not answer
#1143 [21:29] <Lurks> dardgame thats strange, if can't get it back, you'll have to contact mojang support with transaction ID/gift code to get it change for you
#1144 [21:30] <dardgame> I tried to get my game back a week ago
#1145 [21:31] <Lurks> dardgame unfortunately the wait time is much longer, hopefully it speeds up
#1146 [21:32] <dardgame> I do not remember the ID anymore, this happened in 2012
#1147 [21:36] * Guck [webchat@c-67-172-142-112.hsd1.co.comcast.net] has joined #minecrafthelp
#1148 [21:40] <Guck> Im using server.pro to host a server and the server itself has 2gb of ram and only has around 4 players on at one time at max and once in a while every couple of minutes the server will lag everybody out and say Internal Exception: Java.lang.StackOverflowError and i will have to restart it over and over. Ive heard that this is a driver issue but i
#1149 [21:40] <Guck> was directed here for help and was wondering what i could do to fix this and stop it from happening at all
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#1151 [21:52] * vivi [webchat@adsl-98-77-142-97.mia.bellsouth.net] has joined #minecrafthelp
#1152 [21:54] <vivi> hey so I am paying for a Minecraft realm and whenever I try to enter the realm it says 'building terrain' for the longest time. I can never really get in the world.
#1153 [21:56] * amelia [webchat@ti0098a400-0964.bb.online.no] has quit. (Quit: webchat.esper.net)
#1154 [21:58] <vivi> please help
#1155 [21:59] <vivi> please
#1156 [21:59] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1157 [22:00] <vivi> this insane im just trynna play Minecraft wit ma homies lolz
#1158 [22:01] <vivi> can you eat spider eyes
#1159 [22:01] <vivi> coochiee
#1160 [22:02] * asdf [webchat@ip68-5-234-201.oc.oc.cox.net] has joined #minecrafthelp
#1161 [22:02] <asdf> asdf
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#1163 [22:03] * heavypress [webchat@64-33-122-5-dynamic.midco.net] has joined #minecrafthelp
#1164 [22:04] <heavypress> Hello! I'm trying to log back into my Mojang account after years of not having played, but the problem is I don't remember most of my information. I think I must have already migrated my account at some point, because when I try to do that, it says there's already an account using my email address, but when I try to reset the password for that emai
#1165 [22:04] <heavypress> l address when logging in, I don't get an email. I've checked my spam folders and tried a couple of passwords it might have been. Could there be something else I'm doing wrong?
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#1173 [22:32] * spatter [webchat@cpe-174-97-63-219.cinci.res.rr.com] has joined #minecrafthelp
#1174 [22:33] <spatter> I used to play Minecraft but cannot login under my original username and password used for Minecraft.net
#1175 [22:34] * alex6 [webchat@136.61.173.154] has joined #minecrafthelp
#1176 [22:35] <alex6> hello minecraft launcher will not open for me
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#1180 [22:44] <alex6> hello is anyone here]
#1181 [22:46] * nalouke [webchat@198-27-183-48.static.sonic.net] has joined #minecrafthelp
#1182 [22:46] <nalouke> hello
#1183 [22:46] <nalouke> i have a question regarding 1.14.2 & realms
#1184 [22:47] <nalouke> i'm trying to craft scaffolding and it doesn't seem to be working
#1185 [22:47] <alex6> I have a few questions about my launcher
#1186 [22:47] <nalouke> i'm using the recipe for scaffolding, but it doesn't seem to be working on my realm
#1187 [22:47] <nalouke> it works in single player on creative, but not in our realm
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#1190 [23:02] <Dardgame> Hello, I no longer have access to my email that I registered, I forgot my password and I do not know and I do not know the ID
#1191 [23:08] * gbkpk [webchat@47-41-129-179.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#1192 [23:09] <gbkpk> hey im having some problems with my game opening
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#1194 [23:11] <gbkpk> i open the launcher and when i click play the same message comes up that minecraft is already running and then when i click continue anyway it doesnt even open and it isnt open on any pc for the acct i have
#1195 [23:13] <alex6> is anyone there that can help me? my launcher will not open
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#1198 [23:17] <CapFan67> alex6, What happens when you try to open your launcher?
#1199 [23:19] <CapFan67> gbkpk, That likely means Minecraft is running in the background after not shutting down correctly. kill the process with your task manager, or reboot and try again.
#1200 [23:19] <gbkpk> thats the thing
#1201 [23:19] <gbkpk> ive checked the task mannager and its not there
#1202 [23:20] <CapFan67> gbkpk, It will be listed as Java. If that doesn't work, reboot.
#1203 [23:20] <gbkpk> is ther a shortcut for keyboard to see task mannager i might just be doing the wrong thing
#1204 [23:21] <CapFan67> CTRL+SHIFT+Escape
#1205 [23:21] <gbkpk> oki lets see
#1206 [23:21] <CapFan67> gbkpk, then, More details, then process tab.
#1207 [23:22] <gbkpk> yea i found it
#1208 [23:22] <gbkpk> i was doing the wrong thing
#1209 [23:26] * Alchoni_ [webchat@79.191.22.61.ipv4.supernova.orange.pl] has joined #minecrafthelp
#1210 [23:27] <Alchoni_> Hello
#1211 [23:27] <Alchoni_> anybody here ?
#1212 [23:27] <CapFan67> Hi
#1213 [23:27] <Alchoni_> So...
#1214 [23:27] <Alchoni_> i think the best option is to send you ss
#1215 [23:27] * gbkpk [webchat@47-41-129-179.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#1216 [23:27] <CapFan67> ok...
#1217 [23:27] <Alchoni_> can i do this from imigur ?
#1218 [23:27] <gbkpk> ok so i can get rid of the message but it no longer opens
#1219 [23:28] <CapFan67> Alchoni_, Sure. Just post the link here.
#1220 [23:28] <Alchoni_> okay, one sec
#1221 [23:28] <CapFan67> Alchoni_, Just be mindful that this is a public channel. Don't post private information.
#1222 [23:28] <Alchoni_> mhmm
#1223 [23:28] <Alchoni_> okay
#1224 [23:28] <CapFan67> gbkpk, What happens when you press play? Does it crash?
#1225 [23:28] <Alchoni_> https://imgur.com/HKxfwZL
#1226 [23:28] <gbkpk> no
#1227 [23:29] <gbkpk> i open it click play and launcher closes
#1228 [23:29] <Alchoni_> so since few months i have those weird lines
#1229 [23:29] <CapFan67> gbkpk, Are you running modded? Last time we spoke, you were asking how to get to your mods folder.
#1230 [23:29] <gbkpk> yea
#1231 [23:30] <CapFan67> gbkpk, We don't support modded minecraft. Do you have the same issue if you try to run a vanilla profile?
#1232 [23:30] <gbkpk> im testing now
#1233 [23:30] <CapFan67> Alchoni_, Looks like mipmap.
#1234 [23:30] <Alchoni_> hmm
#1235 [23:30] <Alchoni_> whats this ?
#1236 [23:30] <gbkpk> yea same thing happens
#1237 [23:30] <CapFan67> Alchoni_, Let me run my client, and find the setting...
#1238 [23:31] <Alchoni_> okay
#1239 [23:31] <CapFan67> gbkpk, When it "does nothing", does java show up in your task manager again?
#1240 [23:31] <gbkpk> yea
#1241 [23:32] <CapFan67> gbkpk, Does the minecraft icon show up on your task bar?
#1242 [23:32] <gbkpk> no
#1243 [23:33] <CapFan67> Alchoni_, Look at Options > Video Settings > Mipmap levels. Adjust that setting, and see if your lines go away.
#1244 [23:33] <Alchoni_> Jup, its already gone
#1245 [23:33] <Alchoni_> thx for help <3
#1246 [23:34] <CapFan67> Alchoni_, You bet.
#1247 [23:34] <Alchoni_> I need to go, thx
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#1249 [23:35] <CapFan67> gbkpk, Kill the process, then post your launcher_log. Absol will give you instructions.
#1250 [23:35] <CapFan67> ??> gbkpk launcher/log-txt
#1251 [23:35] <Absol> gbkpk: We need to see your full launcher log, which is created in the game directory.
#1252 [23:35] <Absol> gbkpk: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1253 [23:36] <gbkpk> i ended somthing that was saying it was the launcher and it opened even thought the launcher wasnt
#1254 [23:37] <gbkpk> thank you for helping me still <3 :)
#1255 [23:37] <CapFan67> gbkpk, take care.
#1256 [23:37] <gbkpk> i might be back i have no idea
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