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#4 [00:10] <ElemLight> Hello there, i have freeze spikes in my Minecraft Java Version 1.14.2 (with Optifine) and if just saw that the TPS meter on F3 is skyrocking the ping (1643ms) when the freeze happens. Image of the F3 Window https://gyazo.com/56341d4bbf1c9512f1b12627c4a711bf. The problem occurs in MP and SP (even Superflat). CPU and RAM tops at about 60 to 80% so no
#5 [00:10] <ElemLight> thing there. Hope Someone can help :)
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#9 [01:29] <Josh5> hello im trying to get on to minecraft but there's an error saying that the access is denied and java is not starting and I dont know what to do
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#16 [01:43] <cameron> i redeemed my world skin when i singed up for minecraft earth and im not sure how to get the skin working in my windows 10 edition
#17 [01:57] * ElemLight [webchat@HSI-KBW-046-005-255-156.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
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#19 [01:59] * soupings [webchat@108-240-146-47.lightspeed.bkfdca.sbcglobal.net] has joined #minecrafthelp
#20 [02:00] <soupings> my Minecraft wont launch
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#24 [02:39] * MATTHEW9516 [webchat@145.144.EARLY-REGISTRATION.of.SURFnet.invalid] has joined #minecrafthelp
#25 [02:39] <MATTHEW9516> if i load 1.14.2, my game crashes.
#26 [02:40] <MATTHEW9516> what can i do?
#27 [03:21] * ShinyMinotaurs [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#28 [03:25] <ShinyMinotaurs> I start up minecraft 1.14.2 and it makes its way to the mojang loading screen with the bar and freezes. It says java SE isn't loading. I have updated to the latest java and followed all of java's procedures in updating my drivers. I have been trying to fix it for about a year and a half. any help would be amazing
#29 [03:32] * Brad [webchat@165.166.43.82] has joined #minecrafthelp
#30 [03:32] <Brad> Someone hacked my account and migrated it without my consent. I don't have the transaction ID and can find no way of getting it. What do I do?
#31 [03:42] * NightWhite [webchat@45.243.162.69] has joined #minecrafthelp
#32 [03:43] <NightWhite> My minecraft world keeps crashing when i load up a world
#33 [03:47] * ShinyMinotaurs [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
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#35 [03:51] * longiceboy [webchat@p5DF3FB9E.dip0.t-ipconnect.de] has joined #minecrafthelp
#36 [03:52] <longiceboy> moin
#37 [03:52] <NightWhite> ?
#38 [03:54] <longiceboy> hatte jemand schonmal das problem nach dem acc konvertieren das er sich nicht mehr einloggen kann bzw wenn man das PW ändern will keine email ankommt von mojang ?
#39 [03:56] <NightWhite> are you sure you are logged in to the right email tho
#40 [03:57] <longiceboy> ja habe ich :D ich habe noch einer der ersten acc von minecraft und habe dadurch seit jahren die gleiche email
#41 [03:58] <longiceboy> mein acc ist von 2012 also schon recht alt xD
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#43 [03:59] <NightWhite> oh man XD, getting back into minecraft after years lol
#44 [04:00] <NightWhite> does mojang have like verification with two emails or something
#45 [04:00] <longiceboy> nicht das ich wüsste ich bekahm nur eine email das mein acc umgestellt wurde auf ein mojang acc aber seit dem kann ich mich nicht mehr einloggen
#46 [04:01] <NightWhite> did you try to log in to the mojang website itself or is it still not letting you in
#47 [04:02] <longiceboy> ich kann mich nirgends mehr anmelden das ist ja das komische ich habe auch leider keine ahnung ob es die alte minecraft seite noch gibt :D
#48 [04:04] <NightWhite> that's extremely weird. what does the email say that you got
#49 [04:04] <NightWhite> like i have my minecraft from 2014 and it still works fine
#50 [04:05] <NightWhite> i just can't play because every time i log into a world it crashes
#51 [04:06] <longiceboy> Hi,We’ve just migrated your Minecraft account into a Mojang account. If you requested this, well done! You don’t need to do anything else.
#52 [04:06] <longiceboy> However, if you didn’t request this change, there may be issues with the security of your account. We recommend you get in contact with Mojang support at http://help.mojang.com/
#53 [04:06] <longiceboy> das stand in der email
#54 [04:08] <NightWhite> do you think you might have been hacked or something and a person changed the direction of the email
#55 [04:09] <longiceboy> kurz bevor die email kahm konnte ich ja ganz entspannt noch spielen erst nach der email kahm ich nicht mehr rein
#56 [04:10] <longiceboy> gibt es denn noch die alte minecraft internetseite
#57 [04:10] <NightWhite> no, they updated everything and its just the new website
#58 [04:10] <NightWhite> :/
#59 [04:12] <longiceboy> ach kacke weil mich wundert es auch das ich keine email bekomme wenn ich mein PW zurücksetzten will
#60 [04:12] <NightWhite> yeah, you definitely might got hacked or something
#61 [04:13] <longiceboy> na klasse ><
#62 [04:14] <NightWhite> oof i wish i could help you but i cant
#63 [04:15] <longiceboy> na klar dankeschön wie lange dauert es etwa bis der support mir da helfen kann
#64 [04:16] <NightWhite> they haven't answered my email in a week. they say they are still answering requests that have been sent from April 12
#65 [04:16] <NightWhite> im gonna shoot myself
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#67 [04:38] * JoBou [webchat@23.178.3.85.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#68 [04:38] <JoBou> Hi !
#69 [04:38] <JoBou> Anyone can help me with a question about migration account please ?
#70 [04:44] <JoBou> I was trying to migrate my old minecraft account to a mojang account but when I found my old e-mail, i already used all of my tries to migrate, do you know how long I have to wait to give it a new try please ?
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#73 [05:27] * wacky_Z [webchat@ip51cfb17a.direct-adsl.nl] has joined #minecrafthelp
#74 [05:28] <wacky_Z> i spelld my ign wrong
#75 [05:29] <wacky_Z> can you chains it
#76 [05:29] <wacky_Z> it must be Wacky_Z
#77 [05:30] <wacky_Z> i forgot the Y
#78 [05:54] * XxMinecraftGudxX [webchat@D4709BB9.rev.sefiber.dk] has joined #minecrafthelp
#79 [05:55] <XxMinecraftGudxX> Hi, im having troubles with my security questions, i want to change them, but the email connected to my minecraft account, is not existing anymore.
#80 [05:55] <XxMinecraftGudxX> I can still play, but not change name or other things on the website.
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#85 [07:45] * gc [webchat@209-160-114-120.fwd.paradisenetworks.net] has joined #minecrafthelp
#86 [07:46] <gc> hello, I can not login to minecraft - was fine yesterday - are login servers down?
#87 [07:46] * Kaddels [webchat@p5DFEB479.dip0.t-ipconnect.de] has joined #minecrafthelp
#88 [07:49] * gc [webchat@209-160-114-120.fwd.paradisenetworks.net] has quit. (Client Quit)
#89 [07:50] <Kaddels> Hello. I have some issues witm my minecraft. I wanted to play some mods with my friend and it said that my password was wrong, so I changed it. After that, it still didn't worked. So we wanted to play minecraft normally and I typed in my email and my new password, but i was (and still am) only allowed to play the demo of minecraft. I don't know wha
#90 [07:50] <Kaddels> t to do. Can someone help or did they experienced something similar?
#91 [08:03] * Syn [webchat@59.200.87.116.starhub.net.sg] has joined #minecrafthelp
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#93 [08:14] <CapFan67> Kaddels, Do you normally login with your email address or your username?
#94 [08:15] <CapFan67> Kaddels, (don't post the email or username here, this is a public channel. I'm just asking if you have a Legacy or Mojang account).
#95 [08:15] * BroadAxeLover [webchat@91.101.9.31.generic-hostname.arrownet.dk] has joined #minecrafthelp
#96 [08:15] <Kaddels> I tried both but normally with my email
#97 [08:16] <CapFan67> Kaddels, If you log into Mojang's site, do you see your Java Edition license listed? https://account.mojang.com/me/
#98 [08:19] <Kaddels> I don't see it but I bought it in october and the problem just started yesterday
#99 [08:19] <BroadAxeLover> "the game crashed whilst rendering overlay"
#100 [08:19] <BroadAxeLover> "error:duh,: Unable to fit: minecraft:burning_skull - size: 64x64 - maybe try a lower resolution resourcepack?"
#101 [08:19] <BroadAxeLover> this crash happens while loading the game, far as i know i can't change the resourcepack when the game wont even open? :3
#102 [08:19] <CapFan67> Kaddels, What do you see when you click that link?
#103 [08:19] <CapFan67> BroadAxeLover, Delete or move the files in your .minecraft/resourcepacks folder.
#104 [08:20] <Kaddels> Only the button where I can redeem a minecraft gift card
#105 [08:21] <CapFan67> Kaddels, Are you certain that you're using the correct email to login?
#106 [08:21] <Kaddels> Yes I checked that
#107 [08:23] <BroadAxeLover> there wasn't any files in the folder, so i tried deleting the folder itself instead, only diffrene is now it says "explosion_0" instead of "burning_skull"
#108 [08:23] <BroadAxeLover> difference*
#109 [08:25] <BroadAxeLover> what do i do now? :3
#110 [08:25] <CapFan67> BroadAxeLover, Let's look at your Launcher_log.txt file, and take a closer look at the error. Absol will give you directions:
#111 [08:25] <CapFan67> ??> BroadAxeLover launcher/log-txt
#112 [08:25] <Absol> BroadAxeLover: We need to see your full launcher log, which is created in the game directory.
#113 [08:25] <Absol> BroadAxeLover: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#114 [08:26] <CapFan67> Kaddels, Did you have to recreate the account when the issue started?
#115 [08:27] <CapFan67> Kaddels, The reason I ask is, Mojang doesn't "move" licenses from one account to another, though they do let you change the email associated to an account. Your license suddenly "missing" would require a number of steps.
#116 [08:28] <CapFan67> Kaddels, Anyway, if you don't see your license using the correct email, you'll need to contact Mojang Support. Do you need a link?
#117 [08:28] <Kaddels> No i just changed my password
#118 [08:30] <BroadAxeLover> https://paste.ubuntu.com/p/7yQgBmbwGh/?fbclid=IwAR0x6hTAoB47ULkhePwv3C1fp5rq01f6aLeu28iQ0YeRLT_0Uh8hzdIcuoQ
#119 [08:30] <BroadAxeLover> here ya go
#120 [08:31] <CapFan67> BroadAxeLover, Stand by...
#121 [08:31] <BroadAxeLover> standing by :P
#122 [08:31] <BroadAxeLover> ready to deploy torpedos :P
#123 [08:34] <CapFan67> BroadAxeLover, Let's start by looking at your hardware/drivers. Absol will give you instructions:
#124 [08:34] <CapFan67> ??> BroadAxeLover win/dxdiag
#125 [08:34] <Absol> BroadAxeLover: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#126 [08:37] <BroadAxeLover> https://paste.ubuntu.com/p/PhnRgtxtTB/
#127 [08:37] <BroadAxeLover> here ya go :3
#128 [08:38] <CapFan67> BroadAxeLover, Reviewing now...
#129 [08:38] <CapFan67> BroadAxeLover, This is a partial paste, not the full report. It should be hundreds of lines long.
#130 [08:39] <BroadAxeLover> hmm 1 second
#131 [08:41] <BroadAxeLover> https://paste.ubuntu.com/p/4VTQ2d6N5N/ you were right, apparently im blind :P here ya go :)
#132 [08:43] * Kaddels [webchat@p5DFEB479.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#133 [08:43] <CapFan67> BroadAxeLover, The installed driver is newer than ACER's latest driver for the device, and dated mid-2018, so that's probably not the issue.
#134 [08:44] <BroadAxeLover> just be sure its not a mistake, your saying its NOT the issue? :)
#135 [08:44] <CapFan67> BroadAxeLover, The other possible cause is corrupted assets. To test, close the launcher then rename your .minecraft folder to .minecraft.old. Run the launcher again and the game will re-download the assets and libraries.
#136 [08:45] <CapFan67> BroadAxeLover, I'm saying your driver is sufficiently new that it's probably NOT the issue.
#137 [08:48] <BroadAxeLover> that worked, thank you very much :)
#138 [08:49] <CapFan67> BroadAxeLover, Great! You can move your worlds from .minecraft.old. Enjoy!
#139 [08:50] * Louis [webchat@cpc1-horn4-2-0-cust758.know.cable.virginm.net] has joined #minecrafthelp
#140 [08:51] <Louis> Hi so i cant log into my minecraft account! i logged in sometimes last year but cant remember how! when i log in with my old email it doesnt show my username and says i dont own the game and registered last year when i bought the game years ago...
#141 [08:52] * XxMinecraftGudxX [webchat@D4709BB9.rev.sefiber.dk] has quit. (Quit: webchat.esper.net)
#142 [08:52] <CapFan67> Louis, Do you remember your character name?
#143 [08:52] <Louis> yeah i do
#144 [08:52] <Louis> CapFan67
#145 [08:52] <CapFan67> Louis, What was the character name? I'll look it up on namemc.com and see if it's a Legacy account or if the name has been changed.
#146 [08:54] <Louis> my username is dowdell118
#147 [08:54] <Louis> CapFan67
#148 [08:54] <CapFan67> Louis, Ok, that shows as an Unmigrated account, meaning you login with your username and password (not email).
#149 [08:54] <CapFan67> Louis, The name hasn't changed, meaning it's less likely that your account has been stolen.
#150 [08:55] <Louis> oh alright so can i do that with the normal updated minecraft launcher?
#151 [08:55] <Louis> CapFan67
#152 [08:55] <CapFan67> Louis, Yes. You can log into Legacy accounts with username and password with the current launcher.
#153 [08:56] <Louis> alright man thank you! ill let u know if it works! CapFan67
#154 [08:56] <CapFan67> Louis, NOTE: If you've provided more than a few bad logins in a row, Mojang will block your IP for 1 hour. If your username/password login doesn't work, avoid all login attempts for 1 hour then try again.
#155 [08:56] <CapFan67> Louis, If you still can't get in, you can reset your Legacy password here: https://help.mojang.com/customer/en/portal/articles/329524-change-or-forgot-password
#156 [08:57] <Louis> alright thank you is there a place on the web where i can test the login as it may take a few tries to remember my login? CapFan67
#157 [08:59] <Louis> CapFan67
#158 [09:00] <CapFan67> Louis, Not with a Legacy account. Once you get this sorted, you'll want to Migrate to a Mojang account.
#159 [09:00] <Louis> alright ill give it another try in an hour! thank you for your help
#160 [09:00] <Louis> CapFan67
#161 [09:01] <CapFan67> Louis, Happy to help.
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#167 [09:26] * Najarvez [webchat@91.244.184.205.tvkhajnowka.pl] has joined #minecrafthelp
#168 [09:27] <Najarvez> Error unable to acces file
#169 [09:27] <Najarvez> access*
#170 [09:27] <Najarvez> Pls help me
#171 [09:29] * Najarvez [webchat@91.244.184.205.tvkhajnowka.pl] has quit. (Client Quit)
#172 [09:35] * Bailey [webchat@c-73-218-154-184.hsd1.ct.comcast.net] has joined #minecrafthelp
#173 [09:36] <Bailey> I lost the email that I used to create my account
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#175 [09:42] * Josh6 [webchat@cpc107043-sotn14-2-0-cust41.15-1.cable.virginm.net] has joined #minecrafthelp
#176 [09:44] <Josh6> Hello im having problems getting a windows 10 version of minecraft for free even though ive paid for the java edition Payed for
#177 [09:47] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10?b_id=5408
#178 [09:50] * BroadAxeLover [webchat@91.101.9.31.generic-hostname.arrownet.dk] has quit. (Quit: webchat.esper.net)
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#181 [10:09] * Mickey [webchat@ool-44c0daad.dyn.optonline.net] has joined #minecrafthelp
#182 [10:11] <Mickey> heeyo? ive been trying to log in to my old account for a while now, with the issue being: (I thought) that i didnt remember the password, but when i tried to recover the password through email i didnt get an email?
#183 [10:14] <Mickey> I'm kinda wondering if theres a quicker/easier way to recover my account outside of the support request thingy?
#184 [10:17] * Maki [webchat@178.148.233.255] has joined #minecrafthelp
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#186 [10:33] * cam [webchat@cpc115400-dumb6-2-0-cust212.20-3.cable.virginm.net] has joined #minecrafthelp
#187 [10:34] <cam> hello i need help. for some reason i cant update my game from 1.8 to 1.14
#188 [10:35] <cam> every time i click on latest version it comes up with an error and cant download it
#189 [10:36] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#190 [10:36] <cam> snowman?
#191 [10:36] <Snowman> Yes?
#192 [10:37] <cam> can you help me. i have a problem trying to download the latest version 1.14. every time i go to download it it comes up with an error
#193 [10:44] * cam [webchat@cpc115400-dumb6-2-0-cust212.20-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#194 [11:00] * Quesillo [webchat@pc-60-38-156-186.cm.vtr.net] has joined #minecrafthelp
#195 [11:00] <Quesillo> how can I refund minecraft?
#196 [11:05] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#197 [11:12] * MajestysDream [webchat@pool-100-36-147-172.washdc.fios.verizon.net] has joined #minecrafthelp
#198 [11:12] <MajestysDream> Hello?
#199 [11:13] <MajestysDream> I need help logging into Minecraft servers
#200 [11:14] <MajestysDream> Hello?
#201 [11:14] * MajestysDream [webchat@pool-100-36-147-172.washdc.fios.verizon.net] has quit. (Client Quit)
#202 [11:16] * MajestysDream [webchat@pool-100-36-147-172.washdc.fios.verizon.net] has joined #minecrafthelp
#203 [11:16] <MajestysDream> Hello
#204 [11:17] <MajestysDream> I require assistance
#205 [11:18] <MajestysDream> :(
#206 [11:20] * MajestysDream [webchat@pool-100-36-147-172.washdc.fios.verizon.net] has quit. (Client Quit)
#207 [11:28] * brad [webchat@90.254.109.43] has joined #minecrafthelp
#208 [11:29] <brad> hi I'm having a migration problem? I haven't played for a few years but I've tried transferring it over to a different email so I can play without having to pay again.
#209 [11:29] <brad> but apparently my accounted has already been migrated? does this mean I have to rebuy Minecraft?
#210 [11:30] <GreyVulpine> Please contact Mojang Support at: https://help.mojang.com/customer/portal/emails/new
#211 [11:43] * tony [webchat@37-219-207-146.nat.bb.dnainternet.fi] has joined #minecrafthelp
#212 [11:44] <tony> whether treasure map added to windows 10 version
#213 [11:53] * The_baconator [webchat@119.92.25.96.static.pldt.net] has joined #minecrafthelp
#214 [11:53] <The_baconator> hi
#215 [11:53] <The_baconator> how to fix the download
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#218 [12:06] * hayden [webchat@76.192.127.162] has joined #minecrafthelp
#219 [12:06] <hayden> I was wondering if i could get a name change because my account was recently hacked and the hacker changed my name
#220 [12:07] * hayden [webchat@76.192.127.162] has quit. (Client Quit)
#221 [12:08] <STL> I sent a request for help to Mojang about Error 403 Login Fail, and I have fixed it. I wish there was a way to convey to Mojang that that issue is resolved. There is no feedback loop for Mojang issues forum. I just got a generic email reply stating that Mojang was working on it. As far as the solution goes, when Win10 updated, it altered my firewal
#222 [12:08] <STL> l (ZoneAlarm) and since there was no hole punched in it for Minecraft/Mojang, I received that Error 403. That seems like it would solve a lot of problems if there was only a way to share that with them. Best.
#223 [12:26] <STL> Still here
#224 [12:31] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
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#232 [12:51] * matt6 [webchat@pool-173-71-161-8.pitbpa.fios.verizon.net] has joined #minecrafthelp
#233 [12:52] <matt6> Skin's arent showing up for me.
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#235 [12:54] * XxFluffButtxX [webchat@c-73-205-119-150.hsd1.fl.comcast.net] has joined #minecrafthelp
#236 [12:54] <XxFluffButtxX> it will not let me log on to 1.13 and up
#237 [12:55] <XxFluffButtxX> it will not let me log on to 1.13 and up
#238 [13:15] * tony [webchat@37-219-207-146.nat.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#239 [13:20] * Sammy [webchat@84-29-177-75.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#240 [13:20] <Sammy> It says i redeemed windows 10 for my minecraft account but i cant sign in or play it.
#241 [13:25] * yovojr [webchat@clients-pools.pl.cooolbox.bg] has joined #minecrafthelp
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#243 [13:31] * Ren_Korrum [webchat@67-5-99-153.spok.qwest.net] has joined #minecrafthelp
#244 [13:34] <Ren_Korrum> Hello. I am having trouble connecting to a particular minecraft java edition server. The error I am receiving is io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#245 [13:34] <Ren_Korrum> I have tried quite a few things, such as temporarily disabling firewall, adding firewall rules, using different DNS servers, restarting Minecraft, restarting my computer, and I am currently reinstalling java and Minecraft Java edition. Any ideas?
#246 [13:38] * Ren_Korrum [webchat@67-5-99-153.spok.qwest.net] has quit. (Quit: webchat.esper.net)
#247 [13:39] * Ren_Korrum [webchat@67-5-99-153.spok.qwest.net] has joined #minecrafthelp
#248 [13:44] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Ping timeout: 198 seconds)
#249 [13:46] <Lurks> Ren_Korrum the connection between you and that server is unstable somewhere, not much we can help with, should resolve itself, do you know anyone else on that server having the same issue?
#250 [13:46] <Ren_Korrum> No. I am the only one with the issue.
#251 [13:46] * yichen1109 [webchat@modemcable242.24-163-184.mc.videotron.ca] has joined #minecrafthelp
#252 [13:46] * yichen1109 [webchat@modemcable242.24-163-184.mc.videotron.ca] has quit. (Client Quit)
#253 [13:47] <Ren_Korrum> If I attempt to ping the server's IP in CMD it connects fine, but if I add their port 25565 at the end of their address, CMD reports that it can't resolve the host.
#254 [13:48] * Airier [webchat@bzq-79-181-42-208.red.bezeqint.net] has joined #minecrafthelp
#255 [13:48] <Airier> Hello
#256 [13:49] <Airier> I've been trying to login into my account since the last sunday and I couldn't I even changed my password and it didnt work so I tried to contact mojang and it's been 4 days since I contacted them and they haven't responded I'm kind of losing my patience and I don't want to lose my account so can I please get help
#257 [13:52] <Lurks> Airier unfortunately wait time is very long on mojang support https://help.mojang.com/customer/portal/articles/359446
#258 [13:52] <Airier> what does thar even mean
#259 [13:52] <Airier> an I going to wait for over 2 months?
#260 [13:53] <Lurks> Airier i'm not sure, could be at least a month, what happen when you try to log in?
#261 [13:54] <Airier> it's says invalid information
#262 [13:54] <Airier> I think my account got Deactivated
#263 [13:54] <Airier> it's been over 1 week
#264 [13:55] <Lurks> Airier are you using email or username to log in?
#265 [13:55] <Airier> email
#266 [13:56] <Lurks> Airier i don't think they deactivate accounts
#267 [13:57] <Airier> I think someone Deactivated it for me
#268 [13:57] <Airier> Because my account was with my friend
#269 [13:57] <Airier> and all of a sudden I cant log into it
#270 [13:58] * ineedhelp [webchat@host-24-112-115-114.vyvebroadband.net] has joined #minecrafthelp
#271 [13:59] <Airier> how long does it take them to respond to my msg
#272 [14:00] <Lurks> Airier if you been to the link, they are going through that date until they reach yours
#273 [14:01] <ineedhelp> I'm an old player just now returning. The email I used with my account is deactivated and i dont have my password is there any way to get into my account?
#274 [14:01] <Airier> you need to contact mojang and send them your Transaction ID and it might take a long time ineedhelp
#275 [14:02] <ineedhelp> Where would I find my Transaction ID?
#276 [14:02] <Airier> in your email
#277 [14:03] <Lurks> ineedhelp you'll find the information here about transaction ID https://help.mojang.com/customer/portal/articles/361380
#278 [14:03] <ineedhelp> I'll try that, thanks
#279 [14:03] <Airier> Lurks wdym with this "if you been to the link, they are going through that date until they reach yours"
#280 [14:04] <Lurks> Airier this link https://help.mojang.com/customer/portal/articles/359446
#281 [14:04] <Airier> it says that they're replying to the cases received on April 12th
#282 [14:04] * Ren_Korrum [webchat@67-5-99-153.spok.qwest.net] has quit. (Quit: webchat.esper.net)
#283 [14:04] <Airier> that means it's been 2 months for the ppl who are being replied to
#284 [14:05] <Airier> is it going to take 2 months?
#285 [14:06] <Lurks> hopefully it speeds up Airier
#286 [14:06] * jp283 [webchat@c-73-189-136-187.hsd1.ca.comcast.net] has joined #minecrafthelp
#287 [14:07] <jp283> hey i wanted to immigrate my minecraft account from 2012 over to whatever the current system is w/o having to pay again for the game?
#288 [14:07] <jp283> I have my transaction ID
#289 [14:10] * ineedhelp [webchat@host-24-112-115-114.vyvebroadband.net] has quit. (Quit: webchat.esper.net)
#290 [14:12] <Lurks> jp283 migrating account don't cost anything, you need your email,username,password & the email your going to use with the mojang account, more information here: https://help.mojang.com/customer/portal/articles/775905
#291 [14:13] <jp283> the thing is it already says the account has been migrated
#292 [14:13] <jp283> but when i tried resetting the password last night the account didn't exist.
#293 [14:16] <Lurks> jp283 i think you'll have to contact mojang support
#294 [14:17] <jp283> is it that help2@mojang.com?
#295 [14:18] <Lurks> jp283 i'm not sure what email it is but it's a form you fill out
#296 [14:18] <Lurks> ??> jp283 account/send-email
#297 [14:18] <Absol> jp283: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#298 [14:18] <Absol> jp283: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#299 [14:19] * Eclipse_Zero [webchat@99-166-172-36.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#300 [14:19] <jp283> it says they're reviewing cases from april 12, does that mean they won't get back to me for a long time then?
#301 [14:19] <Eclipse_Zero> the problem I am having is that when I download the Minecraft launch it is saying that I have it but Minecraft is not launching
#302 [14:20] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#303 [14:20] <Lurks> jp283 yes, hopefully it speeds up
#304 [14:21] <jp283> hope so too. alright thanks
#305 [14:22] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#306 [14:24] <Eclipse_Zero> dose anybody really get help here?
#307 [14:29] <Lurks> Eclipse_Zero this is a community help chat, everyone is a volunteer, which they can be busy at times, i'm not sure what the fix is for your issue
#308 [14:33] * jp283 [webchat@c-73-189-136-187.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#309 [14:35] * spoonn [webchat@c-73-166-28-162.hsd1.tx.comcast.net] has joined #minecrafthelp
#310 [14:36] <spoonn> hello?
#311 [14:36] * spoonn [webchat@c-73-166-28-162.hsd1.tx.comcast.net] has quit. (Client Quit)
#312 [14:37] * LavaOverWater [webchat@cpe-172-88-205-240.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#313 [14:41] * philito [webchat@host86-146-253-132.range86-146.btcentralplus.com] has joined #minecrafthelp
#314 [14:41] * otter [webchat@host-2-101-94-65.as13285.net] has joined #minecrafthelp
#315 [14:41] <philito> hello ?
#316 [14:41] <philito> tl;dr I have my username and password
#317 [14:42] <otter> hello
#318 [14:42] <philito> but I don't have the email I used to make my account
#319 [14:42] <philito> nor do I have any proof of purchase
#320 [14:42] <philito> I'd like to migrate to a mojang account to change my username but
#321 [14:42] <philito> with neither of the above
#322 [14:42] <philito> I can't
#323 [14:42] <philito> :(
#324 [14:43] <otter> can someone help me with this, I just wiped my pc and tried to install mc again and it is not allowing me to download it, here is the error crash
#325 [14:43] <otter> https://pastebin.com/XNK2ZiXm
#326 [14:43] <otter> I have gone to the source and it does not exist.
#327 [14:44] * Eclipse_Zero [webchat@99-166-172-36.lightspeed.miamfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#328 [14:45] * Tony [webchat@ip68-9-53-8.ri.ri.cox.net] has joined #minecrafthelp
#329 [14:47] <Tony> I am trying to get the Minecraft Earth Beta i go through the steps to sign up but afteri click sign up it says to check my email for the link to get it but i am getting no email at all
#330 [14:49] * philito [webchat@host86-146-253-132.range86-146.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#331 [14:56] * Kajirae [webchat@213.233.84.75] has joined #minecrafthelp
#332 [14:57] <Kajirae> heyo
#333 [14:57] <Kajirae> got a problem: can't receive the security questions reset email, any ideas on what to do?
#334 [15:03] * otter [webchat@host-2-101-94-65.as13285.net] has quit. (Quit: webchat.esper.net)
#335 [15:04] * Kajirae [webchat@213.233.84.75] has quit. (Quit: webchat.esper.net)
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#337 [15:15] * vnshng [webchat@173-20-162-176.client.mchsi.com] has joined #minecrafthelp
#338 [15:15] <jay_> hi when im updating minecraft it stops and says Unable to save download. hit3.ogg
#339 [15:16] * Dralm [webchat@c-73-30-83-204.hsd1.de.comcast.net] has joined #minecrafthelp
#340 [15:16] <Dralm> Hello, is anyone there? I am having some issues with my account. How long does Mojang usually take to respond?
#341 [15:16] <jay_> hi when im updating minecraft it stops and says Unable to save download. hit3.ogg
#342 [15:18] * jay_ [webchat@95.145.132.139] has quit. (Client Quit)
#343 [15:21] * Dralm [webchat@c-73-30-83-204.hsd1.de.comcast.net] has quit. (Quit: webchat.esper.net)
#344 [15:33] * daniel8 [webchat@172-15-53-146.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
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#346 [15:45] * Phille [webchat@81-228-62-5-no232.tbcn.telia.com] has joined #minecrafthelp
#347 [15:46] <Phille> Hi, I am wondering about the fact that I can not open my downloaded program
#348 [15:47] <Phille> How do I find it in my computer and make me ring
#349 [15:48] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#350 [16:00] * infinixx [webchat@d206-116-115-35.bchsia.telus.net] has joined #minecrafthelp
#351 [16:00] <infinixx> I cant load up my game in 1.14.2
#352 [16:02] <infinixx> Its boots up the launcher and than when its loading into the game its self it just stop half way though the red bar
#353 [16:04] * Porkyle [~Porkyle@37-130-161-97.bb.dnainternet.fi] has quit. (Ping timeout: 189 seconds)
#354 [16:08] * Phille [webchat@81-228-62-5-no232.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#355 [16:16] * vnshng [webchat@173-20-162-176.client.mchsi.com] has joined #minecrafthelp
#356 [16:19] <vnshng> is there any known workaround for https://bugs.mojang.com/browse/REALMS-1811 , i cant connect, switch slots, download all slots, reset or even close my realm. connecting give the same error in the bug report and trying to restore gives "realms (500): could not restore backup" and trying to close just hangs.
#357 [16:24] <Lurks> ??> infinixx av/adwcleaner
#358 [16:24] <Absol> infinixx: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#359 [16:24] <Absol> infinixx: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#360 [16:33] <infinixx> alright
#361 [16:34] * infinixx [webchat@d206-116-115-35.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#362 [16:36] * infinixx [webchat@d206-116-115-35.bchsia.telus.net] has joined #minecrafthelp
#363 [16:36] <infinixx> I just did it Absol
#364 [16:36] <infinixx> whats next?
#365 [16:37] <infinixx> Thank you so much the clean and repair software fixed it
#366 [16:54] * Galyna [webchat@109.207.199.76] has joined #minecrafthelp
#367 [16:55] <Galyna> Hi, I paid for game, but I can't install game on Android tablet
#368 [17:01] * Summercamp [webchat@47-40-30-121.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#369 [17:02] <Summercamp> I help run a coding summer camp-- we had to recently wipe all of our (Windows 10) computers, and I need to reinstall Minecraft on all of them. I can't seem to buy more than one copy of it with my account/email address. Any suggestions?
#370 [17:02] <Summercamp> We use the Java edition and have our own server
#371 [17:03] <mattym> Summercamp, You cannot have more than 1 copy on an account, each account requires a unique email address.
#372 [17:03] <Summercamp> Ugh. Okay, that's going to be a huge PITA
#373 [17:03] <Summercamp> Thanks!
#374 [17:04] * amelia [webchat@ti0098a400-0964.bb.online.no] has joined #minecrafthelp
#375 [17:05] <amelia> hello does anyone knwo why i get this when i try to launch?: "Unable to start Java. Error details: Den forespurte operasjonen krever forh�ying. Filename on disk: javaw.exe Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\bin\javaw.exe Exists: file"
#376 [17:06] <mattym> amelia, Did you ever try the reinstall instructions you were given?
#377 [17:07] * vnshng [webchat@173-20-162-176.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#378 [17:08] * Liam2 [webchat@cpe-74-131-158-117.kya.res.rr.com] has joined #minecrafthelp
#379 [17:08] * amelia [webchat@ti0098a400-0964.bb.online.no] has quit. (Client Quit)
#380 [17:09] <Liam2> So i dont know what irc is but i am trying to get help with an error problem that i cant figure out no matter how much i try
#381 [17:09] <Liam2> I keep getting this problem
#382 [17:09] <Liam2> The game crashed whilst initializing game
#383 [17:09] <Liam2> Error: java.lang.OutOfMemoryError: Java heap space
#384 [17:11] <mattym> ??> Liam2 launcher/log
#385 [17:11] <Absol> Liam2: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#386 [17:15] <Liam2> So after that i send that here or
#387 [17:15] <Liam2> https://paste.ubuntu.com/p/5YvR5x6DPW/plain/
#388 [17:15] <Liam2> ?
#389 [17:17] * Summercamp [webchat@47-40-30-121.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#390 [17:18] <Liam2> oof
#391 [17:21] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#392 [17:21] <Liam2> why
#393 [17:23] * Oskar450 [webchat@81-230-71-142-no201.tbcn.telia.com] has joined #minecrafthelp
#394 [17:24] * PugDoh [webchat@h66-222-46-59.cncrtn.broadband.dynamic.tds.net] has joined #minecrafthelp
#395 [17:24] <PugDoh> it wont let me get on 14.2
#396 [17:24] <PugDoh> 1.14.2
#397 [17:24] * PugDoh [webchat@h66-222-46-59.cncrtn.broadband.dynamic.tds.net] has quit. (Client Quit)
#398 [17:39] <Liam2> https://paste.ubuntu.com/p/5YvR5x6DPW/plain/
#399 [17:39] <Liam2> ?
#400 [17:39] <Liam2> please
#401 [17:39] <Liam2> help
#402 [17:40] <Liam2> nigger
#403 [17:40] <Absol> Liam2: Please keep it civil
#404 [17:40] <Oskar450> hello! I have a question and thats beacuse I cant log in to my accont and I tried to change my password everthing but nothing works so i want to ask i you could help me?
#405 [17:40] <Liam2> Absol
#406 [17:40] * Liam2 [webchat@cpe-74-131-158-117.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#407 [17:49] * yourbanned [webchat@b2b-37-24-170-176.unitymedia.biz] has joined #minecrafthelp
#408 [17:49] * yourbanned [webchat@b2b-37-24-170-176.unitymedia.biz] has quit. (Client Quit)
#409 [17:50] <Oskar450> hello! I have a question and thats beacuse I cant log in to my accont and I tried to change my password everthing but nothing works so i want to ask i you could help me?
#410 [17:52] <Lurks> Oskar450 what happen when u try to log in?
#411 [17:52] <Oskar450> it says wrong password or email
#412 [17:54] <Lurks> Oskar450 have you been to any dodgy minecraft website?
#413 [17:54] <Oskar450> no it was just a long time I played and now i wanted to try agian
#414 [17:56] * epiccrafter219 [webchat@206.214.128.221] has joined #minecrafthelp
#415 [17:56] <epiccrafter219> HI
#416 [17:56] <Oskar450> hi
#417 [17:56] <Oskar450> hello! I have a question and thats beacuse I cant log in to my accont and I tried to change my password everthing but nothing works so i want to ask i you could help me?
#418 [17:56] <Lurks> Oskar450 you'll have to contact mojang support with transaction ID/gift code to get it changed, do you need the link?
#419 [17:56] <epiccrafter219> im having difficulties loading up my minecraft
#420 [17:56] <epiccrafter219> it crashes on the mojang screen
#421 [17:56] <Oskar450> yes please
#422 [17:56] <epiccrafter219> please help!!!
#423 [17:57] <Lurks> ??> Oskar450 account/send-email
#424 [17:57] <Absol> Oskar450: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#425 [17:57] <Absol> Oskar450: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#426 [17:57] <Lurks> ??> epiccrafter219 av/adwcleaner
#427 [17:57] <Absol> epiccrafter219: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#428 [17:57] <Absol> epiccrafter219: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#429 [17:58] <epiccrafter219> is tthere a number i can directly call?
#430 [17:58] * Oskar450 [webchat@81-230-71-142-no201.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#431 [17:59] <Lurks> epiccrafter219 your issue doesn't require mojang support, follow the instructions above please
#432 [17:59] <epiccrafter219> no. i want a number. thank you
#433 [18:00] <epiccrafter219> i bought this game with my own money SUPPORTING mojang. please give me a number.
#434 [18:00] <Lurks> epiccrafter219 mojang doesn't have a number
#435 [18:01] <epiccrafter219> my son is devestated he cannot play. i request a number thank you.
#436 [18:11] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#437 [18:11] * Synotic [webchat@194.230.8.8] has joined #minecrafthelp
#438 [18:12] * cuds [webchat@CPEf81d0f8c1623-CMf81d0f8c1620.cpe.net.cable.rogers.com] has joined #minecrafthelp
#439 [18:12] <Synotic> Hello
#440 [18:12] <cuds> hi,i want to make a refund please!
#441 [18:13] <Synotic> I had an account a while ago, now i don't know the right login
#442 [18:15] * cuds [webchat@CPEf81d0f8c1623-CMf81d0f8c1620.cpe.net.cable.rogers.com] has quit. (Client Quit)
#443 [18:36] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#444 [18:58] <Lurks> Synotic have you tried "forgot my password" and put in all email you know to see if any of them get sent a reset?
#445 [19:00] * Synotic [webchat@194.230.8.8] has quit. (Quit: webchat.esper.net)
#446 [19:50] * Joshua2323 [webchat@190.140.247.77] has joined #minecrafthelp
#447 [19:50] <Joshua2323> hi
#448 [19:50] <Lurks> Joshua2323 hi
#449 [19:52] * pokemonlegedal [webchat@200-96-167-155.bsace705.dsl.brasiltelecom.net.br] has joined #minecrafthelp
#450 [19:52] <pokemonlegedal> oi
#451 [19:52] <pokemonlegedal> tudo bem
#452 [19:53] <pokemonlegedal> Hi, how are you? With a poblema, when I enter the version of mine, it goes unanswered.
#453 [19:53] * dude420 [webchat@dsl-189-179-98-241-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#454 [19:53] <pokemonlegedal> Hi, how are you? With a poblema, when I enter the version of mine, it goes unanswered.
#455 [19:53] <Joshua2323> I have a Minecraft account I lost Hotmail and I do not know how to get it back
#456 [19:54] <CubeTheThird> Joshua2323, you have to contact Mojang support
#457 [19:54] <CubeTheThird> ??> Joshua2323 mojang/email
#458 [19:54] <Absol> Joshua2323: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#459 [19:54] <Absol> Joshua2323: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#460 [19:54] <pokemonlegedal> Our hand this is very sad because I also take a 6 days to get my mine and when it arrives does not work
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#463 [20:19] * G5 [webchat@97-88-168-26.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#464 [20:19] <G5> Ineed help
#465 [20:21] * lily7 [webchat@136.61.173.154] has joined #minecrafthelp
#466 [20:22] <G5> Im on a Xbox one s and playing Minecraft but i can't join my friends game because he has a newer version but i can't update it to the same thing
#467 [20:24] <lily7> Hey! Yesterday I talked to mattym on here about my minecraft launcher and I figured I would try again tonight. My minecraft launcher will not work on my new macbook air. As soon as I click on minecraft a popup comes up that says "Minecraft as unexpectantly quit" and it gives me the options to cancel, reload, or report issue. No matter what i click
#468 [20:24] <lily7> it just dissapears and minecraft never opens. Mattym told me to remove it from my applications, turn my firewall off, turn all VPNS off, and then redownload the macos link online but it hasn't worked.
#469 [20:24] <lily7> if he's still on here then oh well
#470 [20:25] <lily7> Will anyone please help with this?
#471 [20:26] * G5 [webchat@97-88-168-26.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#472 [20:29] <lily7> hello?
#473 [20:32] <Lurks> i can't help you, i'm clueless with mac, sorry
#474 [20:32] <lily7> darn
#475 [20:33] <lily7> do you know anyone who is? because its very annoying how I payed for my account yet no one else in the entire universe seems to also have the same problem loll
#476 [20:35] <Lurks> lily7 no idea, you'll have to wait or ask again, if they didn't see your message
#477 [20:36] <lily7> gosh darn. thank you so much sir or ma'am for at least responding! have a nice night
#478 [20:44] * Coolhex4 [webchat@99-191-38-65.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#479 [20:44] <Coolhex4> Hey Im having trouble with windows 10
#480 [20:49] * Coolhex4 [webchat@99-191-38-65.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#481 [20:57] * neptune [webchat@207.244.85.142] has joined #minecrafthelp
#482 [20:59] <neptune> not log in to minecraft.net
#483 [20:59] <neptune> cant log in
#484 [21:01] * dmb1000 [webchat@199.168.82.10] has joined #minecrafthelp
#485 [21:01] <dmb1000> hi
#486 [21:01] <dmb1000> why wil they not send me a reset email
#487 [21:04] <Lurks> neptune what happen when you try?
#488 [21:04] <Lurks> dmb1000 have you checked your spam/junk section?
#489 [21:05] <dmb1000> i will
#490 [21:05] <dmb1000> yes
#491 [21:05] <dmb1000> they still wont send the email
#492 [21:06] * Lord_of_Life [~Lord@77.28.165.179] has quit. (Ping timeout: 206 seconds)
#493 [21:07] <neptune> my account is verified but for some reason every time i try signing in nothing happens
#494 [21:07] <Lurks> dmb1000 if you have visited this link: https://help.mojang.com/customer/portal/articles/542001 and nothing has worked, you'll have to contact mojang support
#495 [21:08] <dmb1000> i did
#496 [21:08] <Lurks> neptune do you have any adblock or VPN on?
#497 [21:08] <dmb1000> yeah
#498 [21:08] * David [webchat@162-226-28-162.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
#499 [21:09] <David> Hello. I am having a lot of trouble logging into my old minecraft account.
#500 [21:09] * David is now known as Guest51648
#501 [21:09] <Guest51648> David
#502 [21:09] <neptune> my vpnis ok
#503 [21:09] <neptune> on
#504 [21:09] <Guest51648> Okay'?
#505 [21:09] * Lord_of_Life [~Lord@46.217.196.214] has joined #minecrafthelp
#506 [21:09] <Lurks> neptune can you disable it and try to log in
#507 [21:10] <Guest51648> Hello?
#508 [21:10] * neptune [webchat@207.244.85.142] has quit. (Quit: webchat.esper.net)
#509 [21:10] <Lurks> Guest51648 hello?
#510 [21:10] <Guest51648> Yes, hi, I'm having a lot of trouble logging into my Minecraft account
#511 [21:10] <dmb1000> what should i do
#512 [21:10] <Guest51648> It's an older account
#513 [21:11] * neptune [webchat@207.244.85.145] has joined #minecrafthelp
#514 [21:12] <Lurks> dmb1000 you'll have to contact mojang support with transaction ID/gift code
#515 [21:12] <Lurks> Guest51648 was it before 2012?
#516 [21:12] <Guest51648> It was
#517 [21:12] <Guest51648> And i do have my Transaction ID
#518 [21:12] <Guest51648> I sent them one email several days ago and another just now, i came here seeing if anyone could help
#519 [21:13] <Guest51648> I checked how long it would take and they're working on emails from mid april...
#520 [21:13] <Lurks> Guest51648 do you remember all your details and try to migrate it to mojang account?
#521 [21:13] <Guest51648> That's the thing, i tried but it said I'd already migrated to a Mojgang account
#522 [21:13] <Guest51648> but I don't recall ever doing that.
#523 [21:13] <Guest51648> So i don't remember the password for my mojang accouhnt
#524 [21:13] <Lurks> Guest51648 did you get a email notice being migrated?
#525 [21:13] <Guest51648> and it won't let me reset my password on my minecraft account
#526 [21:14] <Guest51648> And i can't reset the password on my Mojang account because it won't send me an email to change it
#527 [21:14] <Guest51648> So i'm just up shit creek here
#528 [21:14] <Absol> Guest51648: Please keep it civil
#529 [21:15] <Guest51648> Also, no, I've checked both my main emails and neither have a confirmation that I've migrated my account.
#530 [21:15] <Guest51648> But when i try to migrate my account using my info it says I already have.
#531 [21:16] <Lurks> Guest51648 ok, you'll have to wait for the respond on mojang support since you sent a ticket about it already
#532 [21:16] <Guest51648> That's all I can do then?
#533 [21:16] * lily7 [webchat@136.61.173.154] has quit. (Quit: webchat.esper.net)
#534 [21:16] <Guest51648> Does sending them the Transaction ID tend to help their response time at all?
#535 [21:17] <Lurks> Guest51648 yes, if you didn't include that during that ticket, it be a slower fix, as the transaction ID proof of ownership
#536 [21:18] <Guest51648> Alright. Guess I'll just wait it out then. Thanks everyone
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#539 [21:25] * Brandt [webchat@173-21-8-218.client.mchsi.com] has joined #minecrafthelp
#540 [21:25] <Brandt> I don't know my username and can't migrate my account
#541 [21:26] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#542 [21:33] * Joel [webchat@104-187-134-176.lightspeed.sbndin.sbcglobal.net] has joined #minecrafthelp
#543 [21:33] * Joel is now known as Guest24822
#544 [21:34] <Guest24822> Can someone help me with linking nether portals together?
#545 [21:38] * Guest24822 [webchat@104-187-134-176.lightspeed.sbndin.sbcglobal.net] has quit. (Client Quit)
#546 [21:50] * MRHFP [webchat@106-69-202-56.dyn.iinet.net.au] has joined #minecrafthelp
#547 [21:52] <MRHFP> Hi I've just bought and downloaded Minecraft for MacOs, I'm on a Mac Mojave 10.14 with 16 GB memory. Everytime I press PLAY to kick off Minecraft it crashes and I'm getting the panel with "GAME CRASH". Can you please help?
#548 [22:07] * Brandt [webchat@173-21-8-218.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#549 [22:07] * kidmooshroom03 [webchat@63-248-247-209.static.layl0101.digis.net] has joined #minecrafthelp
#550 [22:09] <kidmooshroom03> i just got a new computer and can't get into my account
#551 [22:10] <kidmooshroom03> but i have on previous accounts
#552 [22:13] * cast123 [webchat@CPEa456cc3e76b4-CMa456cc3e76b2.cpe.net.cable.rogers.com] has joined #minecrafthelp
#553 [22:13] <cast123> hi
#554 [22:14] <kidmooshroom03> hi
#555 [22:14] <cast123> i have an error msg that i dont understand
#556 [22:14] <cast123> The game crashed whilst initializing game
#557 [22:14] <cast123> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#558 [22:15] <kidmooshroom03> was it a snapshot
#559 [22:15] <cast123> thats what it sais on the screen
#560 [22:15] <cast123> i click play and this pops up
#561 [22:18] <kidmooshroom03> https://help.mojang.com/customer/en/portal/articles/928493-updating-video-card-drivers
#562 [22:18] <kidmooshroom03> try that
#563 [22:18] <cast123> will do
#564 [22:19] * Santi [webchat@77.236.180.123] has joined #minecrafthelp
#565 [22:19] <Santi> Hello
#566 [22:20] * cast123 [webchat@CPEa456cc3e76b4-CMa456cc3e76b2.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#567 [22:20] <Santi> I have problem with my nvidia 2080 ti card
#568 [22:21] <Santi> It would be helpful if anyone looks up my dxdiag and tells me what's going on
#569 [22:28] * castr123 [webchat@CPEa456cc3e76b4-CMa456cc3e76b2.cpe.net.cable.rogers.com] has joined #minecrafthelp
#570 [22:28] <castr123> hi
#571 [22:29] <castr123> whenever i click play this pops up
#572 [22:29] <castr123> The game crashed whilst initializing game
#573 [22:29] <castr123> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#574 [22:33] * castr123 [webchat@CPEa456cc3e76b4-CMa456cc3e76b2.cpe.net.cable.rogers.com] has quit. (Client Quit)
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#576 [22:33] <castr123> hi
#577 [22:35] <castr123> The game crashed whilst initializing game
#578 [22:35] <castr123> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#579 [22:35] <castr123> ^ is what pops up when i try to play league
#580 [22:36] <castr123> minecraft*
#581 [23:06] * mxyxplays [webchat@bba739544.alshamil.net.ae] has joined #minecrafthelp
#582 [23:06] <mxyxplays> hello whenever i try to log on to minecraft it says i need to enter my email and password so when i do that i try to start the game and it says fatal error and stuff
#583 [23:07] <mxyxplays> so i dont know what to do
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#585 [23:10] * lola4 [webchat@76-194-40-61.lightspeed.milwwi.sbcglobal.net] has joined #minecrafthelp
#586 [23:10] <lola4> so basically it tells me there was an error with the game in general when i start it up?
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#598 [23:39] * Cristian [webchat@cpe-67-49-34-177.dc.res.rr.com] has joined #minecrafthelp
#599 [23:41] * Thomas [webchat@104-136-26-224.res.bhn.net] has joined #minecrafthelp
#600 [23:41] <Thomas> hello
#601 [23:41] <Thomas> i need help
#602 [23:41] * darkilel [webchat@pc-155-216-30-200.cm.vtr.net] has joined #minecrafthelp
#603 [23:41] <darkilel> hi
#604 [23:42] <Thomas> Hey have a problem with minecraft version 1.14
#605 [23:42] <darkilel> I speak Spanish
#606 [23:42] <darkilel> you?
#607 [23:42] <Thomas> no
#608 [23:42] <darkilel> I can not join my account forget my mail and my pass
#609 [23:42] <darkilel> I have the receipt of the purchase in the mail
#610 [23:43] <darkilel> you can help me
#611 [23:44] * Dylan [webchat@cpe-74-133-94-102.kya.res.rr.com] has joined #minecrafthelp
#612 [23:44] <Dylan> Hello?
#613 [23:44] <Thomas> hi
#614 [23:44] <darkilel> hi
#615 [23:44] <Thomas> i have an issue with minecraft 1.14 not being able to launch
#616 [23:45] <Dylan> I have an old Mincraft account that I'm trying to get restored, I don't remember the email or password that was used on the account.
#617 [23:45] <Dylan> Is it possible to restore the account if I don't remember the email or password?
#618 [23:45] * Thomas [webchat@104-136-26-224.res.bhn.net] has quit. (Client Quit)
#619 [23:45] <darkilel> yes
#620 [23:45] <darkilel> I have the receipt of the purchase in the mail
#621 [23:46] <Dylan> I don't remember the email though in order to obtain the receipt.
#622 [23:46] <Dylan> I only remember my username.
#623 [23:46] * Cristian [webchat@cpe-67-49-34-177.dc.res.rr.com] has quit. (Quit: webchat.esper.net)
#624 [23:46] <darkilel> I have the receipt
#625 [23:47] <darkilel> buy the minecraft 2012
#626 [23:49] <darkilel> ???????
#627 [23:54] * bloodyanger [webchat@047-025-236-216.res.spectrum.com] has joined #minecrafthelp
#628 [23:54] <bloodyanger> hello im wondering if you would be able to help me play 1.5 again?