#1 [00:35] * Dricky [webchat@cblmdm207-68-236-66.maxxsouthbb.net] has joined #minecrafthelp
#2 [00:35] * Dricky [webchat@cblmdm207-68-236-66.maxxsouthbb.net] has quit. (Client Quit)
#3 [00:38] * Webchat191 [webchat@14.23.40.249] has joined #minecrafthelp
#4 [00:38] * Espercorn kicked Webchat191 from #minecrafthelp (Reason: ebchat191 :Banned: Please use your Minecraft name / nickname to enter the chat.)
#5 [00:53] * Batesyyy [webchat@2.26.31.102] has joined #minecrafthelp
#6 [00:53] <Batesyyy> hello
#7 [00:54] <Batesyyy> it says i dont have minecraft even though i bought it, i have a receipt but i can only play the demo mode
#8 [01:26] * Bob [webchat@cpe-1-158-195-148.sb05.sa.asp.telstra.net] has joined #minecrafthelp
#9 [01:28] <Bob> Hello, Today I was banned from my server for inappropriate username and I will not be accepted back on the server until the username is changed. because of this, I am unable to play. My next username change is in 14 days, could I please get that changed now. My account email is jerie.schmidt@gotalk.net.au and my username is ValdBaginaHD
#10 [01:49] * jaydong [webchat@67-8-102-1.res.bhn.net] has joined #minecrafthelp
#11 [01:49] <jaydong> wassup home g
#12 [01:50] <jaydong> im here to slay puss u feel?
#13 [01:50] <jaydong> heroine**
#14 [01:50] <jaydong> herobrine******
#15 [01:52] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#16 [02:00] * Batesyyy [webchat@2.26.31.102] has quit. (Quit: webchat.esper.net)
#17 [02:12] * lecanalai [webchat@amarseille-657-1-10-92.w90-8.abo.wanadoo.fr] has joined #minecrafthelp
#18 [02:12] <lecanalai> Hello there
#19 [02:12] <lecanalai> I can't remember to wich account my minecraft purchase is identified to, i have my purchase ID
#20 [02:52] * Dylan [webchat@cpe-74-133-94-102.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#21 [03:30] * jaydong [webchat@67-8-102-1.res.bhn.net] has quit. (Quit: webchat.esper.net)
#22 [03:44] * oplane [webchat@088156135177.unknown.vectranet.pl] has joined #minecrafthelp
#23 [03:46] <oplane> Hey, I can't log in to minecraft for about 2 years. I don't know what email I had register. I bought mu account when I start playing so it was about 8 years ago. I can't find transaction. Have I any chance to recover my account?
#24 [03:54] * Jairopanda [webchat@66-191-21-28.dhcp.lncy.or.charter.com] has joined #minecrafthelp
#25 [03:54] <Jairopanda> hi
#26 [03:55] <Jairopanda> i need help trying to download a map on minecraft
#27 [03:55] * oplane [webchat@088156135177.unknown.vectranet.pl] has quit. (Quit: webchat.esper.net)
#28 [03:56] <Jairopanda> can anyone help
#29 [03:56] <Jairopanda> can anyone help
#30 [03:57] * Jairopanda [webchat@66-191-21-28.dhcp.lncy.or.charter.com] has left #minecrafthelp
#31 [04:01] * FramePower [webchat@79.105.29.220] has joined #minecrafthelp
#32 [04:01] <FramePower> wqeqweqweqw\
#33 [04:01] <FramePower> Lewqkeqwe
#34 [04:01] <FramePower> Keweqwe
#35 [04:01] <FramePower> i-12ue 30i1dpkwef92p0sdkcde0 1=dojsdv;sa do12e 0sdv q e][pqw-e]f
#36 [04:01] <FramePower> \lef][g wr?
#37 [04:01] * FramePower [webchat@79.105.29.220] has quit. (Client Quit)
#38 [05:32] * dexs [webchat@n42-241-97-29.adl1.sa.optusnet.com.au] has joined #minecrafthelp
#39 [05:32] <dexs> hello
#40 [05:32] <dexs> i purchased the game 10 or so years ago, i can still log onto my original account
#41 [05:33] <dexs> but obviously ive made new email accounts since then and forgot those ones. any other way i can migrate my account without waiting 2 months for my ticket to get answered ?
#42 [05:37] * dexs [webchat@n42-241-97-29.adl1.sa.optusnet.com.au] has quit. (Client Quit)
#43 [05:45] * VinCheezel [webchat@cpe-60-224-1-40.hlui-cr-001.pie.wa.bigpond.net.au] has joined #minecrafthelp
#44 [05:46] <VinCheezel> hello, does support even answer the ticket you submit ?
#45 [05:55] * VinCheezel [webchat@cpe-60-224-1-40.hlui-cr-001.pie.wa.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#46 [06:32] * ZaratoxGaming [webchat@77.95.97.57] has joined #minecrafthelp
#47 [06:33] <ZaratoxGaming> I want to recover my old minecraft account with the same name as this one, but my gmail email binded is deleted what can I do?
#48 [06:39] * ZaratoxGaming [webchat@77.95.97.57] has quit. (Quit: webchat.esper.net)
#49 [06:40] * norbert556 [webchat@248.67.9.45.easy-com.pl] has joined #minecrafthelp
#50 [06:41] * norbert556 [webchat@248.67.9.45.easy-com.pl] has quit. (Client Quit)
#51 [07:35] * Sander9 [webchat@ip565d2a4d.direct-adsl.nl] has joined #minecrafthelp
#52 [07:35] * Sander9 [webchat@ip565d2a4d.direct-adsl.nl] has quit. (Client Quit)
#53 [07:36] * Sander1998 [webchat@ip565d2a4d.direct-adsl.nl] has joined #minecrafthelp
#54 [07:37] <Sander1998> Hello there, I havent't played minecraft for like 5 years. Im trying to recover my account but cant seem to succeed. could you assist me in any way?
#55 [07:41] <Sander1998> hello?
#56 [08:08] * game [webchat@p6fd9d8b8.miygnt01.ap.so-net.ne.jp] has joined #minecrafthelp
#57 [08:08] * game [webchat@p6fd9d8b8.miygnt01.ap.so-net.ne.jp] has quit. (Client Quit)
#58 [08:33] * lead_pipe23 [~Lead@38.29.184.206] has quit. (Ping timeout: 190 seconds)
#59 [08:33] * lead_pipe23 [~Lead@12.246.157.214] has joined #minecrafthelp
#60 [08:47] * Porkyle [~Porkyle@176-93-40-188.bb.dnainternet.fi] has joined #minecrafthelp
#61 [08:51] * Froglazer [webchat@static-74-109-120-2.phlapa.fios.verizon.net] has joined #minecrafthelp
#62 [08:51] * Froglazer [webchat@static-74-109-120-2.phlapa.fios.verizon.net] has quit. (Client Quit)
#63 [08:58] * tim [webchat@90-224-227-35-no2610.tbcn.telia.com] has joined #minecrafthelp
#64 [08:59] <tim> Hello
#65 [09:00] * kenrick [webchat@061093120085.ctinets.com] has joined #minecrafthelp
#66 [09:00] <kenrick> hello
#67 [09:00] <tim> I bought minecraft back in 2016 when windows 10 edition was included free, i remember redeeming it, but no clue which microsoft account.
#68 [09:00] <tim> tried the ones i know, still asks me to purchase it
#69 [09:01] <kenrick> i have the same question/\
#70 [09:01] <tim> lol
#71 [09:01] <kenrick> i need help
#72 [09:02] <kenrick> the code dosent work
#73 [09:02] <tim> the code is one time use only
#74 [09:04] <kenrick> ya
#75 [09:04] <kenrick> i redeemed it once then i lost the account
#76 [09:04] <tim> same..
#77 [09:04] * Martylovecookie [webchat@91.252.167.62] has joined #minecrafthelp
#78 [09:05] <Martylovecookie> Hi
#79 [09:05] <tim> hello
#80 [09:05] <Martylovecookie> I am having issues with signing into Xbox live
#81 [09:05] <tim> I'm also looking for help lol
#82 [09:06] <Martylovecookie> Who r u
#83 [09:06] <Martylovecookie> Xd
#84 [09:06] <tim> someone xd
#85 [09:06] <Martylovecookie> Waaaaaa
#86 [09:07] <Martylovecookie> Its been a year that ppl can't sign into play
#87 [09:07] <Martylovecookie> Y^Y
#88 [09:07] * kenrick [webchat@061093120085.ctinets.com] has quit. (Quit: webchat.esper.net)
#89 [09:08] * Lord_of_Life [~Lord@46.217.196.214] has quit. (Ping timeout: 189 seconds)
#90 [09:10] * Lord_of_Life [~Lord@46.217.166.181] has joined #minecrafthelp
#91 [09:13] * Martylovecookie [webchat@91.252.167.62] has quit. (Quit: webchat.esper.net)
#92 [09:15] * tim [webchat@90-224-227-35-no2610.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#93 [09:15] * lead_pipe23_ [~Lead@38.29.184.206] has joined #minecrafthelp
#94 [09:18] * lead_pipe23 [~Lead@12.246.157.214] has quit. (Ping timeout: 206 seconds)
#95 [09:44] * timodail [webchat@ip-37-248-157-29.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
#96 [09:44] <timodail> Hey!
#97 [09:44] <timodail> So basically
#98 [09:45] <timodail> When i try to start up minecraft
#99 [09:45] <timodail> It says
#100 [09:45] <timodail> ERROR :(
#101 [09:45] <timodail> Unable to locate the Java runtime.
#102 [09:49] * MojanScreenDoesntLoad [webchat@x2f7f192.dyn.telefonica.de] has joined #minecrafthelp
#103 [09:50] <MojanScreenDoesntLoad> my mojang screen doesnt load anymore he stands still.
#104 [09:51] * zGek [webchat@151.70.243.56] has joined #minecrafthelp
#105 [09:53] <zGek> I tried to log in with my brother's device but it isn't working, on all other device with the same credentials the login worked
#106 [09:56] * MojanScreenDoesntLoad [webchat@x2f7f192.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#107 [09:57] * BOOMKABOOT [webchat@194.230.80.222] has joined #minecrafthelp
#108 [09:57] <BOOMKABOOT> when i log in does not work
#109 [09:57] <BOOMKABOOT> login failior
#110 [09:58] * BOOMKABOOT [webchat@194.230.80.222] has quit. (Client Quit)
#111 [10:05] * Laker [webchat@173-28-254-22.client.mchsi.com] has joined #minecrafthelp
#112 [10:06] <Laker> I changed my name and can't get back into a server
#113 [10:08] * anon [webchat@host-92-6-85-29.as43234.net] has joined #minecrafthelp
#114 [10:09] <anon> Whenever I start Minecraft it cant finish loading then freezes and crashes
#115 [10:22] * timodail [webchat@ip-37-248-157-29.multi.internet.cyfrowypolsat.pl] has quit. (Quit: webchat.esper.net)
#116 [10:23] * timodail [webchat@ip-37-248-157-29.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
#117 [10:23] <timodail> I accidentally left
#118 [10:23] <timodail> So yea
#119 [10:23] * zGek [webchat@151.70.243.56] has quit. (Quit: webchat.esper.net)
#120 [10:23] <timodail> Unable to locate the java runtime
#121 [10:23] <timodail> Thats my problem :/
#122 [10:29] * MojanScreenDoesntLoad [webchat@x2f7f192.dyn.telefonica.de] has joined #minecrafthelp
#123 [10:31] * MojanScreenDoesntLoad [webchat@x2f7f192.dyn.telefonica.de] has quit. (Client Quit)
#124 [10:32] * Laker [webchat@173-28-254-22.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#125 [10:33] * steve [webchat@104-163-163-163.qc.cable.ebox.net] has joined #minecrafthelp
#126 [10:33] <steve> hello
#127 [10:34] * steve [webchat@104-163-163-163.qc.cable.ebox.net] has quit. (Client Quit)
#128 [10:41] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#129 [10:41] * Peur [webchat@lfbn-1-12420-98.w90-91.abo.wanadoo.fr] has joined #minecrafthelp
#130 [10:44] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has quit. (Ping timeout: 190 seconds)
#131 [10:46] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#132 [10:48] <Peur> Hello guys! I'm facing a huge bug on a 1.13 survival server. I've made a mob tower, which obviously consists of a big room with 0 light in it. However, every 2-3 hours, I come back to a room with light from the sky that comes from nowhere. A very large part of the room is lit, and I have to find manually blocks that emit that light for no reason. I
#133 [10:48] <Peur> t seems to have a link with the redstone clock that makes water flow to make mobs fall. Now it even blinks every 5 secondes.. Do you guys know what is happening here? I've made a video showing the problem : https://www.youtube.com/watch?v=5WtAMpzaNao (I'm using a light checker pack, blue is light level 14 , red is 7 and below) thanks a lot
#134 [10:50] * anon [webchat@host-92-6-85-29.as43234.net] has quit. (Quit: webchat.esper.net)
#135 [10:58] * AlanBisteca [webchat@160.238.130.93] has joined #minecrafthelp
#136 [10:58] <AlanBisteca> Não consigo mudar meu nick, já se passaram 5 meses
#137 [11:01] * AlanBisteca [webchat@160.238.130.93] has quit. (Client Quit)
#138 [11:19] * timodail [webchat@ip-37-248-157-29.multi.internet.cyfrowypolsat.pl] has quit. (Quit: webchat.esper.net)
#139 [11:41] * Reinderpz [webchat@71-83-164-216.dhcp.lnbh.ca.charter.com] has joined #minecrafthelp
#140 [11:41] <Reinderpz> HI
#141 [11:41] <Reinderpz> i need help with migrating accounts on my other account
#142 [11:43] * Peur [webchat@lfbn-1-12420-98.w90-91.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#143 [11:45] <Reinderpz> so she can play on realams
#144 [12:11] * mazza [webchat@host-89-242-83-137.as13285.net] has joined #minecrafthelp
#145 [12:11] <mazza> hello?
#146 [12:12] <mazza> my account was hacked, what should i do?
#147 [12:20] * mattym_ [~mattym@2600:1017:b81d:d369:fc70:6f49:f828:5652] has joined #minecrafthelp
#148 [12:28] * pizzaiola_ [webchat@host133-206-dynamic.235-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#149 [12:28] <pizzaiola_> hi,my java not support 1.14,support solo 1.8
#150 [12:29] <pizzaiola_> why my java not go?
#151 [12:31] * Retro [webchat@112.207.16.171.pldt.net] has joined #minecrafthelp
#152 [12:31] <Retro> Hello
#153 [12:32] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#154 [12:34] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#155 [12:34] <Retro> My Minecraft keeps crashing my pc/monitor. Whenever I
#156 [12:35] <Retro> Whenever I launch Minecraft my monitor goes black and says "Input Not Supported"
#157 [12:35] <Retro> This has not happened in the past and i already re-installed Minecraft
#158 [12:36] <Retro> Someone help
#159 [12:36] * pizzaiola_ [webchat@host133-206-dynamic.235-95-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#160 [12:36] * Noah [webchat@ool-44c252c3.dyn.optonline.net] has joined #minecrafthelp
#161 [12:36] <Noah> hola'
#162 [12:36] <Retro> hi
#163 [12:37] <Noah> hi
#164 [12:37] <Retro> are u one of the helpers?
#165 [12:37] <Noah> yes
#166 [12:37] <Retro> so can ya help me?
#167 [12:37] <Noah> how can i help you
#168 [12:37] <Noah> yes
#169 [12:37] <Noah> what is your problem
#170 [12:37] <Retro> My Minecraft keeps crashing my pc/monitor.
#171 [12:38] <Retro> Whenever i Launch it
#172 [12:38] <Noah> have you tried deleteing and reinstalling
#173 [12:38] <Retro> yes
#174 [12:38] <Retro> same problem
#175 [12:38] <Noah> do you have a idea what is causing the problem
#176 [12:38] <Retro> no
#177 [12:38] <Noah> have you ever gone into your .minecraft folder and move stuff around
#178 [12:38] <Retro> nope
#179 [12:39] <Noah> lemme see
#180 [12:39] <Retro> It says "Input Not Supported" on there
#181 [12:39] <Retro> how?
#182 [12:39] <Retro> it crashes my pc
#183 [12:40] <Noah> im gonna make this chat private so no one can see it ok so we can talk privatley not in public
#184 [12:40] <Noah> gimmie a sec
#185 [12:40] <Retro> uh
#186 [12:40] <Retro> okay?
#187 [12:40] <Noah> ok check in your .minecraft folder make sure there is no corrupted files
#188 [12:41] <Noah> if thats the case of corrupted files your gonna have to reset your whole minecraft
#189 [12:41] <Retro> what folder in .minecraft do i check
#190 [12:41] <Noah> check like the versions
#191 [12:42] * syrtex_ [webchat@x5f70725c.dyn.telefonica.de] has joined #minecrafthelp
#192 [12:42] <syrtex_> For gods sake, finally ive found a "support"
#193 [12:42] <Retro> theres nothin there just 1.14.2 and 1.14.2.json
#194 [12:43] * mattym_ is now known as mattym
#195 [12:44] <mattym> !ban Noah do not impersonate a helper or ask users to private chat.
#196 [12:44] * Absol kicked Noah from #minecrafthelp (Reason: oah :do not impersonate a helper or ask users to private chat.)
#197 [12:44] <Retro> woah
#198 [12:44] <Retro> he wasnt a helper?
#199 [12:44] <mattym> Retro, Is your display connected to your PC via a connector other than, DVI, HDMI, or Display Port?
#200 [12:45] <Retro> Vga
#201 [12:46] <mattym> Retro, so safe to assume it's an older computer?
#202 [12:46] <Retro> i'm using an hdmi to vga adapter
#203 [12:47] <Retro> so not really
#204 [12:47] <mattym> ??> Retro launcher/log
#205 [12:47] <Absol> Retro: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#206 [12:50] <Retro> what?
#207 [12:51] <Retro> my monitor will go black and i wont be able to do anything
#208 [12:51] * Shamgar [webchat@70-226-111-245.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#209 [12:51] <Retro> how can I get the logs?
#210 [12:51] <Retro> Absol
#211 [12:51] <mattym> Retro, we need to see if the game is logging any error that would cause the issue. The log should remain open until you get the monitor to display again.
#212 [12:51] <Retro> but
#213 [12:52] <Retro> i have to reboot my pc with reboot button
#214 [12:53] <mattym> Retro, Have you tried cycling the displays inputs after it goes black?
#215 [12:53] <Retro> how do i do that
#216 [12:53] <Retro> what do you mean by that mattym
#217 [12:53] <mattym> Retro, should be a button on the monitor to do so.
#218 [12:55] <Retro> hmm
#219 [12:55] <Retro> i see the option saying input
#220 [12:55] <Retro> but its gray right now
#221 [12:55] <Retro> i cant use it
#222 [12:56] <mattym> Retro, does the monitor have more than 1 way to connect?
#223 [12:56] <Retro> what do you mean?
#224 [12:57] <mattym> Retro, Does the monitor have more than one type of connection to a PC or other device?
#225 [12:57] <Retro> nope
#226 [12:58] <mattym> Retro, Is the connection on the monitor end the HDMI or VGA?
#227 [12:58] <Retro> HDMI
#228 [12:58] <Retro> oh wait
#229 [12:58] <Retro> asdas
#230 [12:58] <Retro> sorry
#231 [12:58] <Retro> Vga
#232 [13:00] <mattym> Retro, has minecraft worked in the past with that same PC and Monitor?
#233 [13:00] <Shamgar> Hate to interupt but I have a bit of a peculiar issue. Basically when I go to connect to my server on this computer, which is a Windows 10, I7-4770k, GTX 980ti, and 16GB RAM machine, it takes a moment and often times several refreshes for it to show up, when it does all the green bars are lit up and i have 1ms ping, but when I try to connect it tak
#234 [13:00] <Shamgar> es several seconds before I get the error message "io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further information" . For more details on this issue check https://paste.gg/p/anonymous/3ff4f466dc9e4147aa141336cc42dad9
#235 [13:01] <Retro> mattym yes it has
#236 [13:01] <mattym> Shamgar, The server is running on the same PC you are playing from?
#237 [13:02] * Retro [webchat@112.207.16.171.pldt.net] has quit. (Quit: webchat.esper.net)
#238 [13:02] <mattym> Retro, Has 1.14.# ever worked, or has it only worked with older versions?
#239 [13:04] * GaBlisss [webchat@216.92-220-65.customer.lyse.net] has joined #minecrafthelp
#240 [13:04] <syrtex_> i know that ppl here also got their own life but could anyone pls answer aon my question on my question (done where you do questions with more lines)
#241 [13:04] <syrtex_> "
#242 [13:05] <mattym> syrtex_, Just ask
#243 [13:05] <GaBlisss> hey, i bought minecraft today and wanna play the full game. when i download, i only get the demo version of the game. im tilting soon
#244 [13:06] <Shamgar> no its on a differnt computer on the same network
#245 [13:06] <mattym> ??> GaBlisss launcher/relog
#246 [13:06] <Absol> GaBlisss: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#247 [13:07] <GaBlisss> i dont understand where, on the minecraft home page?
#248 [13:07] <mattym> Shamgar, For machines on the same network, you are using the servers internal IP right?
#249 [13:07] <mattym> GaBlisss, As the instructions say, on the launcher.
#250 [13:07] <syrtex_> How do i post that
#251 [13:07] <syrtex_> paste.gg
#252 [13:08] <syrtex_> oh wait
#253 [13:08] <syrtex_> how tf does this work aah
#254 [13:08] <GaBlisss> okei i can try more, but dont understand stuff like this the best, just wanna play the game :) mattym
#255 [13:09] <syrtex_> How do i post questions here which i wrote on paste.gg pls help
#256 [13:09] <mattym> syrtex_, We need the full unique link to the post you made.
#257 [13:09] <Shamgar> no because i run the server through multicraft's software and for some reason this make the internal ip not work but i have checked my port forwarding and all by using my laptop to connect which does works
#258 [13:09] <syrtex_> https://paste.gg/p/anonymous/5927feaf771444f198d1ce0825631a1f/revisions
#259 [13:09] <syrtex_> oh thx
#260 [13:11] <mattym> Shamgar, A lot of networks do not properly let all devices connect pack to themselves. Machines on your own network should use the internal IP for this reason. This is also why we dont support 3rd party software here.
#261 [13:12] <mattym> ??> syrtex_ account/send-email
#262 [13:12] <Absol> syrtex_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#263 [13:12] <Absol> syrtex_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#264 [13:12] <GaBlisss> mattym im still stuck with demo
#265 [13:13] <mattym> GaBlisss, Are you sure you are logging in with the account/email you used to make the purchase?
#266 [13:13] <GaBlisss> omg its fixed! thank you so much mattym
#267 [13:14] <Shamgar> ok do you have any suggestions?
#268 [13:14] <GaBlisss> appreciate the help :))
#269 [13:15] <mattym> Shamgar, Stick with just the vanilla server software. It should allow use of the internal IP.
#270 [13:17] * emils [webchat@68.182.251.212.customer.cdi.no] has joined #minecrafthelp
#271 [13:17] <emils> im not receveng the 3 question email mrom minecraft to reset them?
#272 [13:17] <emils> help plz. this has been like 3 days
#273 [13:18] <mattym> ??> emils account/send-email
#274 [13:18] <Absol> emils: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#275 [13:18] <Absol> emils: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#276 [13:19] <emils> i dont know my transaction ID. i bought minecraft like 5 years ago
#277 [13:19] <Reinderpz> i have the same problem
#278 [13:19] <Shamgar> ok thank you +mattym
#279 [13:19] <Reinderpz> my old email got hacked and i cant obtain my trnsaction ID
#280 [13:19] * Shamgar [webchat@70-226-111-245.lightspeed.snantx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#281 [13:20] <emils> i dont know where mu tranaction id is
#282 [13:21] <mattym> ??> emils account/trans-id
#283 [13:21] <Absol> emils: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#284 [13:21] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#285 [13:23] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#286 [13:23] <Reinderpz> how can you migrate without an email/transaction ID
#287 [13:25] <mattym> Reinderpz, Basically, you dont.
#288 [13:31] <Reinderpz> is there a way to play on realms without a migrated acount?
#289 [13:34] <mattym> Reinderpz, No
#290 [13:36] <mattym> Reinderpz, You will need to try contacting Mojang support without the ID. But without it they may not be able to offer any help.
#291 [13:38] <Reinderpz> ahh rip
#292 [13:40] * nvv [webchat@56.19.77.83.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#293 [13:41] * nvv [webchat@56.19.77.83.dynamic.wline.res.cust.swisscom.ch] has quit. (Client Quit)
#294 [13:43] * titanzocker270 [webchat@146.0.132.39] has joined #minecrafthelp
#295 [13:44] <titanzocker270> https://paste.ubuntu.com/p/C2PcxgpsD6/
#296 [13:44] <titanzocker270> https://paste.ubuntu.com/p/C2PcxgpsD6/
#297 [13:44] <titanzocker270> https://paste.ubuntu.com/p/C2PcxgpsD6/
#298 [13:44] * bildramer [~bildramer@p200300CF33C4270070F5B92D11E51823.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#299 [13:45] * bildramer [~bildramer@p200300CF33C4270070F5B92D11E51823.dip0.t-ipconnect.de] has joined #minecrafthelp
#300 [13:47] <syrtex_> mattym so yeah i read all that stuff but the problem is that my account is running over my school email (made it in school) my teacher buyed it but our school server is down and i wont be able to contact my teacher nor get access to my Email rn, is there sth i can do or do i have to wait
#301 [13:48] <syrtex_> and the ID is either on my email or my teacher got it
#302 [13:51] * syrtex_ [webchat@x5f70725c.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#303 [13:55] * Silas2506 [webchat@p57A5CC1C.dip0.t-ipconnect.de] has joined #minecrafthelp
#304 [13:55] * Reinderpz [webchat@71-83-164-216.dhcp.lnbh.ca.charter.com] has quit. (Quit: webchat.esper.net)
#305 [13:55] <Silas2506> Hello, I've wanted to log in to my account, but I couldn't so I checked my emails and saw that my account was migrated to a mojang account. But it wasn't me
#306 [13:56] <Silas2506> On the official page they say they can easily change it back, but do I really need to wait 2 months till they answer my support ticket or is their a way I can get back my account faster
#307 [13:58] * titanzocker270 [webchat@146.0.132.39] has quit. (Quit: webchat.esper.net)
#308 [14:03] * pifzar [webchat@91-152-151-96.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#309 [14:08] * dannypie123 [webchat@pool-100-16-226-60.bltmmd.fios.verizon.net] has joined #minecrafthelp
#310 [14:10] <dannypie123> Hi all! It's been a couple of years since I played Minecraft last (purchased it in 2011). I know none of you are directly connected with Mojang, but I submitted a ticket. Does it seem correct that they're currently answering tickets from April 12? I'm sure they have tons of tickets, but a two-month turnaround is beyond anything I've ever seen.
#311 [14:15] <mattym> dannypie123, It is accurate as of a day or so ago.
#312 [14:17] <dannypie123> Wow. So I simply won't be able to play the game for two months? That's disappointing.
#313 [14:24] * Cara [webchat@c-73-200-57-204.hsd1.md.comcast.net] has joined #minecrafthelp
#314 [14:26] <Cara> hi there, I migrated my account about a year ago to a different email, but none of Minecraft's emails are showing up on the new account. Im trying to login, but my password reset isn't sending to the new email
#315 [14:26] * Its_N1cky [webchat@64.121.83.64] has joined #minecrafthelp
#316 [14:27] <mattym> Cara, Have you checked any spam/junk mail folders in the email for the reset messagesn
#317 [14:28] <Cara> yeah I have and its not in there either
#318 [14:28] <mattym> Cara, Are you sure you are using and checking the correct email?
#319 [14:29] <Silas2506> Hello, I've wanted to log in to my account, but I couldn't so I checked my emails and saw that my account was migrated to a mojang account. But it wasn't me. On the official page they say they can easily change it back, but do I really need to wait 2 months till they answer my support ticket or is their a way I can get back my account faster?
#320 [14:30] <mattym> Silas2506, You will need to wait.
#321 [14:30] <Cara> I have only three emails, and none of them have any emails with Minecraft in the subject except for the old email I migrated from and the email was about the successful migration
#322 [14:32] * mattym_ [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#323 [14:35] * mattym_ [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has quit. (Client Quit)
#324 [14:35] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#325 [14:36] <mattym> Cara, Its been a while since I have seen one of the migration emails, does the one you have list the email the account was Migrated to?
#326 [14:39] * Cara [webchat@c-73-200-57-204.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#327 [14:41] * Silas2506 [webchat@p57A5CC1C.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#328 [14:41] * Madsen [webchat@cable-77-77-240-59.dynamic.telemach.ba] has joined #minecrafthelp
#329 [14:41] * Ellis [webchat@cpc101702-grth11-2-0-cust241.16-4.cable.virginm.net] has joined #minecrafthelp
#330 [14:42] <Ellis> i cant login to my mojang account because i cant remember my password and the email i used for the account i am no longer able to access
#331 [14:42] * Madsen [webchat@cable-77-77-240-59.dynamic.telemach.ba] has quit. (Client Quit)
#332 [14:43] <mattym> ??> Ellis account/send-email
#333 [14:43] <Absol> Ellis: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#334 [14:43] <Absol> Ellis: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#335 [14:43] <Ellis> hi i have sent an email however i dont have my transaction Id because i bought it in 2013
#336 [14:44] * klarabluedragon [webchat@89-64-62-108.dynamic.chello.pl] has joined #minecrafthelp
#337 [14:44] <mattym> Ellis, You will need to see what they ask for when they respond, but you should see if you can find the ID or gather possible other proof, your options will be listed in the next link Absol provides.
#338 [14:44] <mattym> ??> Ellis account/trans-id
#339 [14:44] <Absol> Ellis: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#340 [14:45] * klarabluedragon [webchat@89-64-62-108.dynamic.chello.pl] has quit. (Client Quit)
#341 [14:45] * NekoITA53 [webchat@2.235.131.255] has joined #minecrafthelp
#342 [14:46] * TJMDUDE [webchat@pool-96-245-60-159.phlapa.fios.verizon.net] has joined #minecrafthelp
#343 [14:46] <NekoITA53> hi!
#344 [14:46] <NekoITA53> I need help to get a refund
#345 [14:47] <Ellis> when will i hear back
#346 [14:48] * TheDafeed [webchat@nat-147.starnet.cz] has joined #minecrafthelp
#347 [14:48] * dannypie123 [webchat@pool-100-16-226-60.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#348 [14:48] <mattym> Ellis, Absol gave you a link that covers that.
#349 [14:48] <mattym> ??> NekoITA53 account/refund
#350 [14:48] <Absol> NekoITA53: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#351 [14:49] <TheDafeed> Hi I cannot log into the game. Im defenitely sure that my pass and email is good, but it all the time write "wrong password or accout name"
#352 [14:49] <Ellis> yes thank you but how long do you think it will take for them to get through the emails sent from april 12th? i dont know how to measure that in time
#353 [14:49] <TheDafeed> What shall i do?
#354 [14:49] <mattym> TheDafeed, Have you tried setting a new password?
#355 [14:50] <mattym> Ellis, Nor do we, you will just need to keep an eye on that page to see when they reach the date you sent yours.
#356 [14:50] <Ellis> okay
#357 [14:50] <TheDafeed> No i dont. But im 200% sure that password is good cuz i already used it like 10 times today
#358 [14:51] * Its_N1cky [webchat@64.121.83.64] has joined #minecrafthelp
#359 [14:51] <TJMDUDE> Hi, I downloaded Minecraft a few years ago and the email that I had originally set up my account with has been disabled. I tried to login today, but it tells me I need to answer security questions which I cannot figure out. I can't reset them, though, because I no longer have access to my email (and I cannot change the email address because I need
#360 [14:51] <TJMDUDE> to answer the security questions for that). It's pretty much a catch 22. Please let me know if there is anything that I can do to fix my problem.
#361 [14:51] <NekoITA53> can I ask how long it takes to receive a response from the mojang if I write an emil?
#362 [14:51] * Isabela [webchat@bb165d3d.virtua.com.br] has joined #minecrafthelp
#363 [14:51] <Isabela> Hello
#364 [14:52] <mattym> NekoITA53, For refund related requests, we do not know an exact timeline.
#365 [14:52] <mattym> TheDafeed, Are you using any type of VPN or Proxy software/service?
#366 [14:53] <mattym> ??> TJMDUDE account/send-email
#367 [14:53] <Absol> TJMDUDE: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#368 [14:53] <Absol> TJMDUDE: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#369 [14:53] <TheDafeed> No i dont im already in game, but when i try to log on friends realm its spammin Invalid token. WTF happening
#370 [14:53] <NekoITA53> thank you very much
#371 [14:53] <Isabela> I'm having problems migrating my account. I've bought the premium account years ago and i wanted to play again, and i'm pretty sure i got the email and my old username corrects, but i don't remember my old password. What can i do to get my account back and correctly migrated? Thx
#372 [14:54] <TJMDUDE> Absol thank you
#373 [14:55] <mattym> TheDafeed, Ok try the following.
#374 [14:55] <mattym> ??> TheDafeed launcher/relog
#375 [14:55] <Absol> TheDafeed: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#376 [14:55] <mattym> Isabela, If you do indeed have the correct email and username, there should be an option on the Migration page to get a password reset.
#377 [14:56] <Its_N1cky> Hi, I'm trying to play minecraft and I keep running into the same issue any time I try to load up the game. I keep getting the error code "GLFW error 65542: WGL: The driver does not appear to support OpenGL". I've gone through the process to update them as posted on the support center and minecraft is still not working.
#378 [14:56] <mattym> Isabela, Under the password box, where it says "Forgot your password"
#379 [14:56] <mattym> ??> Its_N1cky win/dxdiag
#380 [14:56] <Absol> Its_N1cky: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#381 [14:57] * Parakeet [webchat@cpe-97-70-97-164.detr.res.bhn.net] has joined #minecrafthelp
#382 [14:57] <Isabela> I've tried and it said that the email for it has been sent, but i don't get nothing in my mailbox :(
#383 [14:57] <Parakeet> so i used my code a while ago and i was wondering if you could tell me who signed into it
#384 [14:57] * Parakeet [webchat@cpe-97-70-97-164.detr.res.bhn.net] has quit. (Client Quit)
#385 [14:58] <TJMDUDE> Also, how could I find my transaction ID if I don't have access to my email anymore?
#386 [14:58] <TheDafeed> Ok i tried log out from account and now we are in the same spot i cannot log in cuz wrong name or password....
#387 [14:59] <mattym> ??> TheDafeed account/trans-id
#388 [14:59] <Absol> TheDafeed: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#389 [14:59] <mattym> Sorry, wrong person
#390 [14:59] <mattym> ??> TJMDUDE account/trans-id
#391 [14:59] <Absol> TJMDUDE: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#392 [15:00] <mattym> TJMDUDE, If the page absol linked does not have a way to recover it for the time/method you used to purchase it, see if it offers alternative options for you and include that instead.
#393 [15:00] <mattym> TJMDUDE, If there are not other options and you cannot recover the ID, fill the form out without it and see what options Mojang offers when they reply.
#394 [15:00] <mattym> TheDafeed, Are you on a home network connection?
#395 [15:01] <TheDafeed> yei am
#396 [15:01] <TJMDUDE> mattym ok thanks
#397 [15:03] <TheDafeed> im at home
#398 [15:03] <mattym> TheDafeed, Ok, the following instructions from Absol will let us see if there is anything on the computer causing interference with the login.
#399 [15:03] <mattym> ??> TheDafeed tools/hjt
#400 [15:03] <Absol> TheDafeed: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#401 [15:03] <Absol> TheDafeed: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#402 [15:03] * Aaron [webchat@68-202-52-150.res.bhn.net] has joined #minecrafthelp
#403 [15:06] * Its_N1cky [webchat@64.121.83.64] has quit. (Quit: webchat.esper.net)
#404 [15:06] <TheDafeed> https://paste.ubuntu.com/p/ygVyP8Tz64/
#405 [15:06] <Aaron> hey i'm having issues joining minecraft, when I click play it normally takes me to a screen showing debugs, infos, warnings, and a fatal. Any idea on what to do?
#406 [15:07] <mattym> ??> Aaron launcher/log
#407 [15:07] <Absol> Aaron: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#408 [15:09] <mattym> TheDafeed, Not seeing anything there. Can you see if the system will send you a password reset email?
#409 [15:11] <TheDafeed> I can try it. But im using this password everytime and sometimes i cant log in and sometime i can but i cannot connect on realm and it types Invalid token. So
#410 [15:12] <mattym> TheDafeed, For now, there is no need to set a new password, I just want to make sure you are able to receive the request for one.
#411 [15:12] <TheDafeed> i got an email.
#412 [15:13] <mattym> TheDafeed, Ok, lets see if there is an issue with the auth token itself.
#413 [15:13] <mattym> ??> TheDafeed win/reinst
#414 [15:13] <Absol> TheDafeed: You may need to reinstall the locally installed files that Minecraft puts into place.
#415 [15:13] <Absol> TheDafeed: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#416 [15:17] <Aaron> https://paste.ubuntu.com/p/mgbXkDhyRp/
#417 [15:18] * TheDafeed [webchat@nat-147.starnet.cz] has quit. (Quit: webchat.esper.net)
#418 [15:22] * TJMDUDE [webchat@pool-96-245-60-159.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#419 [15:23] <mattym> ??> Aaron win/dxdiag
#420 [15:23] <Absol> Aaron: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#421 [15:25] * mnk22 [webchat@ip72-192-48-234.ri.ri.cox.net] has joined #minecrafthelp
#422 [15:25] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#423 [15:26] * mnk22 [webchat@ip72-192-48-234.ri.ri.cox.net] has quit. (Client Quit)
#424 [15:28] <Aaron> https://paste.ubuntu.com/p/93t6Hdztbn/
#425 [15:33] <mattym> Aaron, Download and Install the 1st .exe file from this page https://downloadcenter.intel.com/download/28799/Intel-Graphics-Driver-for-Windows-15-33-?product=81499
#426 [15:37] * bildramer [~bildramer@p200300CF33C4270070F5B92D11E51823.dip0.t-ipconnect.de] has quit. (Ping timeout: 190 seconds)
#427 [15:37] <Aaron> it says 100% what next?
#428 [15:37] * Jilxa [webchat@fl-67-233-59-115.dhcp.embarqhsd.net] has joined #minecrafthelp
#429 [15:38] * bildramer [~bildramer@p200300CF33C4270070F5B92D11E51823.dip0.t-ipconnect.de] has joined #minecrafthelp
#430 [15:38] * Jilxa [webchat@fl-67-233-59-115.dhcp.embarqhsd.net] has quit. (Client Quit)
#431 [15:39] <mattym> Aaron, You need to install that update, it will tell you when its finished installing
#432 [15:39] <Aaron> it finished
#433 [15:40] * Connor [webchat@mobilepool-216-176-139-57.ppp.netnitco.net] has joined #minecrafthelp
#434 [15:40] <Connor> hi/
#435 [15:41] <Connor> I used to have a minecraft account a long time ago on pc, but i have forgotten the email and password that are on the acoount
#436 [15:42] <Connor> How do i find what the email and password are?
#437 [15:44] <mattym> Aaron, Did it ask to restart the PC when it finished?
#438 [15:44] <Aaron> no
#439 [15:45] * flux [webchat@cpe-198-255-147-92.stny.res.rr.com] has joined #minecrafthelp
#440 [15:45] <mattym> Aaron, Try running the game again
#441 [15:46] <flux> okay, so I have a bit of a weird issue. I own java edition, and whatever edition is on ipads, I somehow managed to create an account for those two using the same email and now I am trying to get onto ipad account on my new computer and it only lets me login to java account. any of you know a solution for this?
#442 [15:47] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#443 [15:48] <Aaron> same issue as earlier
#444 [15:48] <flux> youre having the same problem as me?
#445 [15:48] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#446 [15:48] <Aaron> shows 1 warning and 1 fatal
#447 [15:49] <Aaron> no flux
#448 [15:49] <flux> oh lol my bad
#449 [15:53] * mike2 [webchat@c-67-188-15-37.hsd1.ca.comcast.net] has joined #minecrafthelp
#450 [15:53] <mattym> flux, You can make a Mojang (java edition) account and Microsoft/Xbox Live(iOS/Xbox/Switch/Android) account with the same email. They are still two completely different accounts.
#451 [15:53] <mattym> Aaron, Are you sure you installed the driver update?
#452 [15:54] <mike2> trying to purchase minecraft java edition for my kid. when i enter my cc information and click purchase the placing order window pops up and the circle just spins for hours.
#453 [15:54] <Aaron> yes
#454 [15:55] <mattym> Aaron, Restart the computer, then try loading it again.
#455 [15:55] <Aaron> win64_15.33.48.5069.exe
#456 [15:56] <mattym> mike2, Before taking any other troubleshooting steps. Are you able to confirm if the card was charged yet or not?
#457 [15:56] <Aaron> is that the correct one
#458 [15:56] <mattym> Aaron, Yes
#459 [15:56] <Aaron> ok thx
#460 [15:56] <mike2> i was able to confirm that the card was not charged yet
#461 [15:56] * Aaron [webchat@68-202-52-150.res.bhn.net] has quit. (Quit: webchat.esper.net)
#462 [15:56] * emils [webchat@68.182.251.212.customer.cdi.no] has quit. (Quit: webchat.esper.net)
#463 [15:57] <mattym> mike2, Ok, you may need to retry the purchase, first making sure any ad-blocking or similar addons are disabled on your browser, if you have none try using a different web browser.
#464 [15:58] <mike2> i have tried several times. no ad blocking/addons. tried 2 different browsers with the same result.
#465 [15:58] <mattym> mike2, And its a regular credit/debit card, not a pre-paid or gift card?
#466 [15:59] <mike2> regular credit card
#467 [15:59] <flux> so how do I go about logging into my ipad account on my pc?
#468 [15:59] <flux> is it possible? or am I gonna have to purchase a whole brand new game for the third time? lol
#469 [16:01] <mike2> she already has an existing account. does it need to be a whole new account?
#470 [16:01] <mattym> mike2, What do you mean?
#471 [16:02] * NekoITA53 [webchat@2.235.131.255] has quit. (Quit: webchat.esper.net)
#472 [16:02] <mattym> flux, If you own the game on the iPad, that only entitles you to use it on an iPad or other iOS device.
#473 [16:03] <mike2> never mind about the account comment i guess.
#474 [16:03] <mattym> flux, The current login the iPads use (Microsoft/Xbox Live accounts) only work for the Bedrock Editions of the game, not including Java.
#475 [16:03] <mattym> flux, If you own Java Edition, you log into that with the Mojang account only.
#476 [16:04] <mattym> mike2, And no error ever pops up on the purchase page, it just gets stuck on the processing step?
#477 [16:05] <mike2> no error, stuck on placing order step
#478 [16:05] <mike2> even tried on safari on my iphone
#479 [16:05] <mattym> mike2, Ok, call your bank or card provider and ask them 1) If there are any attempts to charge to the card and if they detected any issues, and 2) To make sure that you will be able to make an International Transaction.
#480 [16:06] * castr123 [webchat@CPEa456cc3e76b4-CMa456cc3e76b2.cpe.net.cable.rogers.com] has joined #minecrafthelp
#481 [16:06] <castr123> hi
#482 [16:08] <flux> is there a way to get bedrock edition on my pc? my friends have a realm and I was playing with him on bedrock and I wanna keep doing that since he gave me his old pc to do so lol, how do I do this? sorry if im buggin ya
#483 [16:08] <mattym> flux, When did you purchase the Java Edition?
#484 [16:08] <flux> 2014
#485 [16:09] * Aaron [webchat@68-202-52-150.res.bhn.net] has joined #minecrafthelp
#486 [16:09] <mattym> flux, You should have a code for the Bedrock(Windows 10 Edition) for PC on your Mojang account page: account.mojang.com/me
#487 [16:09] <castr123> hi
#488 [16:09] <Aaron> just tried to reload and it didnt work
#489 [16:10] <mattym> Aaron, Ok lets get a new dxdiag
#490 [16:10] <mattym> ??> Aaron win/dxdiag
#491 [16:10] <Absol> Aaron: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#492 [16:10] <flux> wait it says 2016 my bad do I still get a code?
#493 [16:10] <mattym> flux, As long as it was before October 2018
#494 [16:10] <flux> okay
#495 [16:11] <mike2> called and no attempts and no problems with international transactions
#496 [16:11] <mattym> mike2, You may want to try using the card via the Paypal option.
#497 [16:11] <castr123> hi
#498 [16:12] <castr123> i was wondering if you could help with: The game crashed whilst initializing game
#499 [16:12] <castr123> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#500 [16:12] <flux> +mattym youre awesome thank you!
#501 [16:12] <mattym> ??> castr123 win/dxdiag
#502 [16:12] <Absol> castr123: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#503 [16:12] <castr123> thank you
#504 [16:12] <mike2> it does not have a paypal option
#505 [16:12] * flux [webchat@cpe-198-255-147-92.stny.res.rr.com] has quit. (Quit: webchat.esper.net)
#506 [16:13] <mattym> mike2, Are you located in the US?
#507 [16:14] <mike2> yes
#508 [16:14] <mattym> mike2, 1) Was the card issued in the US, 2) Are you sure there is no Paypal option in the payment methods?
#509 [16:15] <mike2> yes card is issued in the US. no paypal option, visa, mastercard or american express
#510 [16:15] <mike2> i tried all three
#511 [16:16] <mattym> mike2, If you go back a step/page is there one, or is there a more options link anywhere?
#512 [16:16] <Aaron> https://paste.ubuntu.com/p/Jjv8xSj5zZ/
#513 [16:16] <mattym> Aaron, That does not show the driver having been installed. After you downloaded it, did you install/run it?
#514 [16:18] <Aaron> ???
#515 [16:18] <mattym> Aaron, The file you were told to download. Did you run it?
#516 [16:18] <Aaron> the thing on intel is installed
#517 [16:19] <mattym> Aaron, Its did not install, the dxdiag still shows the old/missing driver.
#518 [16:19] * castr123 [webchat@CPEa456cc3e76b4-CMa456cc3e76b2.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#519 [16:20] <Aaron> running it now
#520 [16:21] * castro112 [webchat@CPEa456cc3e76b4-CMa456cc3e76b2.cpe.net.cable.rogers.com] has joined #minecrafthelp
#521 [16:21] <castro112> hi
#522 [16:22] <castro112> The game crashed whilst initializing game
#523 [16:22] <castro112> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#524 [16:22] <mattym> castro112, Get the link we asked for.
#525 [16:22] <mattym> ??> castro112 win/dxdiag
#526 [16:22] <Absol> castro112: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#527 [16:22] <castro112> i have it
#528 [16:23] <castro112> is ok to post it here
#529 [16:23] <mattym> castro112, Yes
#530 [16:23] <castro112> https://paste.ubuntu.com/p/WxbbBycKzn/
#531 [16:23] <mike2> no paypal option back a page
#532 [16:23] <mattym> castro112, That computer is too old and below the minimum requirements for the game.
#533 [16:23] <castro112> ooohh
#534 [16:23] <castro112> ok thank you :s
#535 [16:24] * castro112 [webchat@CPEa456cc3e76b4-CMa456cc3e76b2.cpe.net.cable.rogers.com] has quit. (Client Quit)
#536 [16:24] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#537 [16:25] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#538 [16:25] <mattym> mike2, Hmm, that may be a recent change then. Unfortunately there is nothing further we can suggest here at the moment. Though if the Paypal option is missing, its entirely possible there is an issue with payments in general at the moment.
#539 [16:25] <mattym> mike2, Might be worth a shot trying again at a later time.
#540 [16:25] <mike2> ok i will try again in a couple of days.
#541 [16:26] * mike2 [webchat@c-67-188-15-37.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#542 [16:35] * Desan [webchat@CPE00fc8d8aae03-CM00fc8d8aae00.cpe.net.cable.rogers.com] has joined #minecrafthelp
#543 [16:36] <Desan> Hello, I cannot remember the email I used for my old premium account, I wish to merge it
#544 [16:36] * Jmullin [webchat@wsip-70-166-33-81.sd.sd.cox.net] has joined #minecrafthelp
#545 [16:37] <Jmullin> I don't know if this is a good place to ask, but i would like to get my kid minecraft for xbox one, which i believe we could also play on my PC, but not at the same time
#546 [16:37] <Jmullin> Is the only way for us to be able to play together is to buy two copies of the game?
#547 [16:39] * Jmullin [webchat@wsip-70-166-33-81.sd.sd.cox.net] has quit. (Client Quit)
#548 [16:42] <mattym> ??> Desan account/send-email
#549 [16:43] <Absol> Desan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#550 [16:43] <Absol> Desan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#551 [16:44] * Aaron [webchat@68-202-52-150.res.bhn.net] has joined #minecrafthelp
#552 [16:45] <Aaron> how do you refund minecraft
#553 [16:45] * Aaron [webchat@68-202-52-150.res.bhn.net] has quit. (Client Quit)
#554 [16:47] * tankhunter [webchat@pool-108-46-164-32.nycmny.fios.verizon.net] has joined #minecrafthelp
#555 [16:47] <tankhunter> i am having trouble migrating my old account to my new account
#556 [16:47] <tankhunter> is there a phone number i can call
#557 [16:47] <mattym> tankhunter, What trouble are you running into?
#558 [16:48] <mattym> tankhunter, And no, there is no phone number.
#559 [16:48] <tankhunter> my old account is jen1115@verizon.net and i want transfterd to my new account tankhunter67@gmail.com
#560 [16:49] <mattym> tankhunter, Do you still have access to the old email?
#561 [16:49] <tankhunter> no i do not verizon got ride of their service
#562 [16:49] <mattym> tankhunter, You will need to contact Mojang support.
#563 [16:49] <mattym> ??> tankhunter account/send-email
#564 [16:49] <Absol> tankhunter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#565 [16:49] <Absol> tankhunter: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#566 [16:49] <tankhunter> is there a phone number
#567 [16:49] <mattym> tankhunter, Again, no
#568 [16:55] * huw [webchat@bbd62-68-180-207.network.sure.com] has joined #minecrafthelp
#569 [16:59] * tankhunter [webchat@pool-108-46-164-32.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#570 [17:01] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#571 [17:04] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#572 [17:04] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#573 [17:07] * Padawan [sid55177@brockwell.irccloud.com] has quit. (Ping timeout: 189 seconds)
#574 [17:07] * Me4502 [~Me4502@irc.spongepowered.org] has quit. (Ping timeout: 189 seconds)
#575 [17:09] * Padawan [sid55177@id-55177.brockwell.irccloud.com] has joined #minecrafthelp
#576 [17:09] <huw> Hi! I am trying to migrate my account but don't remember which email was originally for my account
#577 [17:10] * Me4502 [~Me4502@irc.spongepowered.org] has joined #minecrafthelp
#578 [17:11] * Desan [webchat@CPE00fc8d8aae03-CM00fc8d8aae00.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#579 [17:23] * tomatobaby [webchat@96-19-9-202.cpe.cableone.net] has joined #minecrafthelp
#580 [17:24] <tomatobaby> Hello, I'm hoping somebody might be able to confirm my transaction ID for confirmation of purchase so I may migrate an old mincraft account (with an unaccessible email) to my new one.
#581 [17:25] * minecart [webchat@c-71-199-246-74.hsd1.ga.comcast.net] has joined #minecrafthelp
#582 [17:25] <minecart> Minecraft crashes
#583 [17:25] <minecart> I cant play the game , it won't load
#584 [17:25] <minecart> help
#585 [17:28] * tomatobaby [webchat@96-19-9-202.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#586 [17:31] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#587 [17:33] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#588 [17:40] * peaga777 [webchat@ip-186-232-33-228.fastville.com.br] has joined #minecrafthelp
#589 [17:41] <peaga777> hey, I tried to change my minecraft account, but they gave me an error: Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#590 [17:46] <mattym> peaga777, Do what the message told you to do.
#591 [17:48] <peaga777> but when i tried my other email account, it worked till I get to the page of confirmation, then it expired
#592 [17:48] <peaga777> then I tried that account again, and they gave me an error again
#593 [17:48] <peaga777> why
#594 [17:48] <mattym> peaga777, You need too contact Mojang support as the message said.
#595 [17:49] <peaga777> oh okay
#596 [17:49] <peaga777> in a month they will answer me
#597 [17:50] <peaga777> but thanks anyway
#598 [18:02] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#599 [18:03] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#600 [18:04] * Jay [webchat@c-68-35-60-209.hsd1.al.comcast.net] has joined #minecrafthelp
#601 [18:05] <Jay> I have made the mistake of purchasing the java edition of minecraft instead of the windows 10 edition and was wondering if i could get a refund so i would be able to purchase Minecraft windows 10 edition and still remain within my budget
#602 [18:07] * Addie [webchat@ip70-190-222-49.ph.ph.cox.net] has joined #minecrafthelp
#603 [18:09] <Addie> Hello, I'm trying to log into Minecraft and it pulls up the game only to get stuck on the Mojang screen with a little bit left to load before it says that it's stopped responding. I've restarted seven times, tried multiple versions of Minecraft, repaired Minecraft, and fiddled around with Java.
#604 [18:10] <Addie> It ran perfectly fine before today, so I have no idea what's going on.
#605 [18:13] * Jay [webchat@c-68-35-60-209.hsd1.al.comcast.net] has quit. (Quit: webchat.esper.net)
#606 [18:15] * Kevin6 [webchat@79.97.235.106] has joined #minecrafthelp
#607 [18:16] <Kevin6> hi, many years ago I had a Minecraft account which I have successfully logged into I purchased Minecraft during this time and I believe I should still be able to download it. I cannot find where I can restore my purchase and download Minecraft again, thank you.
#608 [18:16] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#609 [18:17] <Kevin6> can anyone help?
#610 [18:21] <Addie> Hey, Kevin, I'm not an operator or anything like that, but this link should help you out. https://www.minecraft.net/en-us/download/
#611 [18:21] * Dr_Beefy [webchat@69-110-137-244.ded.pacbell.net] has joined #minecrafthelp
#612 [18:22] <Addie> Logging into the launcher with your Minecraft account should restore the purchase for you.
#613 [18:23] <Dr_Beefy> I have this issue where I can't load a single player world because once it loads to about 15%, the game will stop responding and then crash after a while. It says something about a Platform SE binary error.
#614 [18:25] * huw [webchat@bbd62-68-180-207.network.sure.com] has quit. (Quit: webchat.esper.net)
#615 [18:26] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#616 [18:51] * Dr_Beefy [webchat@69-110-137-244.ded.pacbell.net] has quit. (Quit: webchat.esper.net)
#617 [18:56] * Nata [webchat@c-71-200-32-95.hsd1.de.comcast.net] has joined #minecrafthelp
#618 [18:57] <Nata> Hey, so I have an issue with the store purchases because when I bought my mod, it charged be, but my purchase does not show up in my purchases
#619 [18:59] * thebombdestroyer [webchat@cpe-192-181-244-79.kya.res.rr.com] has joined #minecrafthelp
#620 [19:03] * Addie [webchat@ip70-190-222-49.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#621 [19:04] * Addie [webchat@ip70-190-222-49.ph.ph.cox.net] has joined #minecrafthelp
#622 [19:07] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#623 [19:08] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#624 [19:16] * Jay [webchat@c-68-35-60-209.hsd1.al.comcast.net] has joined #minecrafthelp
#625 [19:18] * Addie [webchat@ip70-190-222-49.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#626 [19:19] * Beef [webchat@69-110-137-244.ded.pacbell.net] has joined #minecrafthelp
#627 [19:21] <Beef> Can anyone help me?
#628 [19:21] * Richie [webchat@c-98-233-171-151.hsd1.md.comcast.net] has joined #minecrafthelp
#629 [19:21] <Richie> Hello
#630 [19:24] <CubeTheThird> Beef, what's up?
#631 [19:25] <CubeTheThird> hello Richie
#632 [19:25] <Beef> so
#633 [19:25] <Beef> I have this issue where I can't load a single player world because once it loads to about 15%, the game will stop responding and then crash after a while. It says something about a Platform SE binary error.
#634 [19:25] <Richie> CubeTheThird Same here :O
#635 [19:25] <Beef> Must be a common problem then.
#636 [19:26] <Beef> Which means an easy fix :D. Hopefully.
#637 [19:26] <Richie> mine gets to about 90% and just freezes
#638 [19:26] <Beef> That's farther than mine -.-
#639 [19:27] <CubeTheThird> ok both Beef and Richie follow these instructions
#640 [19:27] <Beef> B e t
#641 [19:27] <CubeTheThird> ?? av/adwcleaner
#642 [19:27] <Absol> av/adwcleaner: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#643 [19:27] <Absol> av/adwcleaner: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#644 [19:27] <CubeTheThird> ^^
#645 [19:28] <Beef> I hate restarting my pc, but sure.
#646 [19:28] <Richie> sounds good
#647 [19:30] * Beef [webchat@69-110-137-244.ded.pacbell.net] has quit. (Quit: webchat.esper.net)
#648 [19:30] * Richie [webchat@c-98-233-171-151.hsd1.md.comcast.net] has joined #minecrafthelp
#649 [19:30] <Richie> Okay im back
#650 [19:31] <CubeTheThird> Richie, alright, any improvement?
#651 [19:31] <Richie> Whoa i found 35 adware
#652 [19:31] <Richie> @_@
#653 [19:31] * Kevin6 [webchat@79.97.235.106] has quit. (Quit: webchat.esper.net)
#654 [19:32] <Richie> woot its working
#655 [19:32] <Richie> thank you very much
#656 [19:32] <CubeTheThird> awesome!
#657 [19:33] <Richie> Really appreciate the help!
#658 [19:33] <CubeTheThird> no problem
#659 [19:37] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#660 [19:38] * Richie [webchat@c-98-233-171-151.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#661 [19:39] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#662 [19:40] * Beef [webchat@69-110-137-244.ded.pacbell.net] has joined #minecrafthelp
#663 [19:40] * Beef [webchat@69-110-137-244.ded.pacbell.net] has quit. (Client Quit)
#664 [19:42] * xAdrew [webchat@c-73-30-60-40.hsd1.pa.comcast.net] has joined #minecrafthelp
#665 [19:42] <xAdrew> hello?
#666 [19:42] * Beef [webchat@69-110-137-244.ded.pacbell.net] has joined #minecrafthelp
#667 [19:42] <Beef> CubeTheThird Now what?
#668 [19:42] <CubeTheThird> Beef, try the game again
#669 [19:42] <CubeTheThird> hello xAdrew
#670 [19:42] <xAdrew> i tried loginning in to my account and it said cant connect to server
#671 [19:43] <CubeTheThird> xAdrew, what happens when you try logging into minecraft.net ?
#672 [19:43] <xAdrew> doesnt let me login
#673 [19:43] <xAdrew> like im pressing login and nothing happens
#674 [19:44] <xAdrew> hello?
#675 [19:44] <CubeTheThird> xAdrew, hmm... let's run a scan for something
#676 [19:45] <CubeTheThird> ??> xAdrew tools/hjt
#677 [19:45] <Absol> xAdrew: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#678 [19:45] <Absol> xAdrew: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#679 [19:45] * Donkey_Boy [webchat@137-027-164-082.biz.spectrum.com] has joined #minecrafthelp
#680 [19:46] * xAdrew [webchat@c-73-30-60-40.hsd1.pa.comcast.net] has quit. (Client Quit)
#681 [19:46] <Donkey_Boy> I need help trying to join a friends realm it keeps on sayin unable to join realm please try again later
#682 [19:46] <CubeTheThird> Donkey_Boy, what game version are you using?
#683 [19:46] <Donkey_Boy> 1.11.4
#684 [19:46] <CubeTheThird> Donkey_Boy, which edition of the game?
#685 [19:47] <Donkey_Boy> where do I find that
#686 [19:48] <Donkey_Boy> its the windows 10 edition sorry
#687 [19:49] <CubeTheThird> Donkey_Boy, ah ok. Are you the only person who can't join this realm?
#688 [19:49] <Donkey_Boy> yes
#689 [19:50] <CubeTheThird> Donkey_Boy, are you able to join other multiplayer games apart from this?
#690 [19:50] <Donkey_Boy> yes I have joined other servers
#691 [19:51] <CubeTheThird> Donkey_Boy, hmm. Is this friend in the same region as you?
#692 [19:51] <Donkey_Boy> yep same state
#693 [19:52] <Beef> CubeTheThird Don't think it worked.
#694 [19:52] <Beef> It's not responding but it hasn't crashed
#695 [19:52] <CubeTheThird> Donkey_Boy, hmm unfortunately we aren't super experienced with the Bedrock/Windows 10 edition of the game, so correct me if I'm mistaken. Is your friend able to try changing the realm world to a different one?
#696 [19:53] <CubeTheThird> Beef, ok. Let's check your video drivers in that case
#697 [19:53] <CubeTheThird> ??> Beef win/dxdiag
#698 [19:53] <Absol> Beef: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#699 [19:53] <Donkey_Boy> the person who made the serve isn't on right now
#700 [19:54] * Donkey_Boy [webchat@137-027-164-082.biz.spectrum.com] has quit. (Quit: webchat.esper.net)
#701 [19:56] <Beef> CubeTheThird
#702 [19:56] <Beef> https://paste.ubuntu.com/p/zy7rwPk9tz/
#703 [19:56] <CubeTheThird> Beef, ok one moment
#704 [19:57] <CubeTheThird> Beef, well it would seem your drivers are about 4 years out of date. Lemme just grab you a download link for newer ones
#705 [19:58] <CubeTheThird> Beef, try download and install the 1st available download: https://downloadcenter.intel.com/download/28799/Intel-Graphics-Driver-for-Windows-15-33-?product=81499
#706 [19:58] <Beef> That's a b r u h moment
#707 [19:58] <CubeTheThird> Beef, note though, because your computer is a samsung, we've often seen it block updates that aren't from their own website. We'll try other things if that's the case
#708 [19:59] <Beef> Ok.
#709 [19:59] <Beef> As long as there will be another option I'm good.
#710 [20:00] <CubeTheThird> Beef, fingers crossed that one will work since it's the easiest
#711 [20:00] <Beef> Well it brought me the graphic driver installer
#712 [20:01] <Beef> And an error came up saying "This installation package is not supported by this processor type."
#713 [20:01] <CubeTheThird> Beef, also note, if it starts installing, your screen may flicker
#714 [20:01] <CubeTheThird> yup there it is
#715 [20:01] <Beef> O o f
#716 [20:01] <CubeTheThird> stupid samsung
#717 [20:01] <Beef> ikr
#718 [20:02] <Beef> I just wanna play Minecraft.
#719 [20:02] <CubeTheThird> Beef, ok, on the same download page, get the 3rd download
#720 [20:02] <CubeTheThird> Beef, that one is a zip file, which you'll need to extract into a new folder somewhere (like on your Desktop)
#721 [20:02] <Beef> Ok
#722 [20:02] * shibe [webchat@cpe-65-185-75-90.neo.res.rr.com] has joined #minecrafthelp
#723 [20:02] <Beef> Is it this one?
#724 [20:03] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#725 [20:03] <Beef> Windows 10, 64-bit*Windows 8.1, 64-bit* Windows 7, 64-bit*Language: Multi languageSize: 121.87 MBMD5: 9f0110453604b90aadd3bf6f8103809f
#726 [20:03] <shibe> i had an old account from a long time ago and i cant sign in with my details?
#727 [20:03] <CubeTheThird> Beef, yupp
#728 [20:03] <shibe> could i get help for that
#729 [20:04] <CubeTheThird> shibe, sure. Are you logging in with an email or your username?
#730 [20:04] <shibe> username
#731 [20:04] <shibe> its was from a long time ago
#732 [20:05] <CubeTheThird> shibe, what's the username?
#733 [20:05] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#734 [20:05] <shibe> TheToxicWaffles i think
#735 [20:06] <Beef> A tap came up called "program compatibility assistant"
#736 [20:06] <CubeTheThird> Beef, oh? it should have just been a zip file...
#737 [20:06] * abood [webchat@IGLD-80-230-231-116.inter.net.il] has joined #minecrafthelp
#738 [20:06] <CubeTheThird> shibe, hmm that name is still registered, though from what I can tell it's been migrated to a Mojang account. Could you try logging into account.mojang.com/me
#739 [20:07] <Beef> It says the program may have not installed properly and to store it using compatibility settings
#740 [20:07] <Beef> or this program installed correctly
#741 [20:07] <Beef> idk if that's important
#742 [20:07] <CubeTheThird> Beef, uhh... that might have popped up from the other one you tried installing. Just close it
#743 [20:07] <Beef> k
#744 [20:07] <Beef> The zip file
#745 [20:08] <Beef> is a win file
#746 [20:08] * Jay [webchat@c-68-35-60-209.hsd1.al.comcast.net] has quit. (Quit: webchat.esper.net)
#747 [20:08] <CubeTheThird> Beef, yes. Make a new folder somewhere and extract the zip into it
#748 [20:08] <Beef> do I extract it
#749 [20:08] <shibe> yeah\
#750 [20:08] <shibe> i'll try
#751 [20:08] <abood> hello
#752 [20:09] <CubeTheThird> hello abood
#753 [20:09] <abood> i migrated old mincraft account to mojang but didn't get any confirmation email who can help me to resend the email
#754 [20:10] <CubeTheThird> abood, do you mean you migrated recently?
#755 [20:10] <abood> yes but no email to confirm in the inbox
#756 [20:10] <Beef> k, I extracted it
#757 [20:10] <abood> so i cant access to mojang using the email i used when migrated
#758 [20:11] <CubeTheThird> Beef, ok cool. Inside the folder you should see a setup file (setup.exe?). Try running that
#759 [20:11] <CubeTheThird> abood, what is your minecraft username?
#760 [20:11] <Beef> I see setup.if2
#761 [20:11] <Beef> Is that the same?
#762 [20:11] <abood> Annunakiapple
#763 [20:12] <Beef> I see another one in ICCS that says setupICCS
#764 [20:12] <shibe> i dont remember the email i used to migrate it
#765 [20:12] <shibe> i dont even remember migrating it
#766 [20:12] <CubeTheThird> Beef, hmm let me open and take a look
#767 [20:13] <Beef> Do I need to send you anything?
#768 [20:13] <Beef> For you to look?
#769 [20:13] <CubeTheThird> abood, hmm from what I see the migration was successful, so you should be able to see the account on account.mojang.com/me
#770 [20:13] <CubeTheThird> Beef, nah I'll just download it myself
#771 [20:13] <abood> yes but i dont know the password
#772 [20:14] <abood> i used email abood.izghari1@gmail.com
#773 [20:14] <abood> but it didnt ask me to enter a password
#774 [20:15] <CubeTheThird> Beef, hmm it is different, but it looks like the igxpin.exe file would be the one to run
#775 [20:15] <CubeTheThird> abood, are you able to try resetting the password?
#776 [20:15] <CubeTheThird> ??> abood account/password/reset
#777 [20:15] <abood> and when i go to forgot your password botton it sends nothing
#778 [20:15] <CubeTheThird> ??> abood password/reset
#779 [20:15] <Beef> Where would I find the file?
#780 [20:15] <Beef> nvm
#781 [20:15] <CubeTheThird> Beef, should be in the main folder. igxpin
#782 [20:15] <CubeTheThird> lol
#783 [20:15] <Beef> Yeah
#784 [20:15] <Beef> I knew that
#785 [20:15] <abood> i tried
#786 [20:15] <CubeTheThird> ??> abood account/reset-password
#787 [20:15] <Absol> abood: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#788 [20:15] <Absol> abood: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#789 [20:16] <CubeTheThird> abood, if you don't have success with that, you will have to contact Mojang
#790 [20:16] <CubeTheThird> ??> abood mojang/email
#791 [20:16] <Absol> abood: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#792 [20:16] <Absol> abood: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#793 [20:16] <shibe> i dont remember the email i used to migrate it
#794 [20:16] <Beef> And didn't work. ;-;
#795 [20:16] <shibe> for the mojang acc
#796 [20:16] <CubeTheThird> shibe, can you try resetting the password with the emails you do know?
#797 [20:16] <shibe> yeah
#798 [20:16] <CubeTheThird> Beef, same message or....?
#799 [20:17] <Beef> Let me check again
#800 [20:17] <Beef> Its a bit different
#801 [20:17] <abood> can you check if the email used to migrate is abood.izghari1@gmail.com
#802 [20:17] <CubeTheThird> abood, sorry no. We do not work for Mojang here. We are volunteers
#803 [20:17] <abood> aha ok
#804 [20:17] * Beef [webchat@69-110-137-244.ded.pacbell.net] has quit. (Quit: webchat.esper.net)
#805 [20:17] <abood> i contacted mojang since 2 weeks but no answer
#806 [20:18] <CubeTheThird> abood, yes unfortunately the wait time is a bit long at the moment. See https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#807 [20:19] * thebombdestroyer [webchat@cpe-192-181-244-79.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#808 [20:20] * Beef [webchat@69-110-137-244.ded.pacbell.net] has joined #minecrafthelp
#809 [20:20] <shibe> i dont think i have acess to the email i used on the mojang account
#810 [20:21] <CubeTheThird> shibe, in that case you'll need to contact Mojang for further assistance
#811 [20:21] <Beef> CubeTheThird Yeah lost connection. It said "The driver being installed is not validated for this computer" and opened a link for me
#812 [20:21] <CubeTheThird> ??> shibe mojang/email
#813 [20:21] <Absol> shibe: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#814 [20:21] <Absol> shibe: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#815 [20:21] <CubeTheThird> Beef, ok. Figured as much. Guess we're going with option 3!!... yay...
#816 [20:21] <Beef> Y a y n ' t
#817 [20:21] <CubeTheThird> Beef, are you able to open the Device Manager?
#818 [20:21] <CubeTheThird> hahaha yayn't. Gotta remember that one
#819 [20:21] <Beef> Yeah, done
#820 [20:22] <shibe> no transaction id
#821 [20:22] <CubeTheThird> Beef, there, find the display adapter
#822 [20:22] <Beef> found it
#823 [20:22] <CubeTheThird> shibe, provide any information you can. They will assist you to restore the account
#824 [20:22] <CubeTheThird> Beef, right-click on it, and choose Update. DO NOT DO AUTO UPDATE. Chose manually update (or whatever it's called), Browser your PC, and choose the folder you extracted the zip into
#825 [20:23] <CubeTheThird> *browse
#826 [20:23] * shibe [webchat@cpe-65-185-75-90.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#827 [20:23] <Beef> Just the folder itslef
#828 [20:23] <Beef> itself*
#829 [20:24] <Beef> CubeTheThird?
#830 [20:24] <CubeTheThird> Beef, yes that's right
#831 [20:24] <CubeTheThird> Beef, it's gonna search to try finding drivers to install
#832 [20:25] * CubeTheThird crosses fingers and other appendages
#832 [20:26] <Beef> "The best driver is already installed for you" is what is says CubeTheThird
#833 [20:26] <Beef> Is there a way to bypass that?
#834 [20:26] <CubeTheThird> GAHHHH
#835 [20:26] <Beef> Same.
#836 [20:26] <CubeTheThird> I wish
#837 [20:26] <Beef> So what are you suggestion then?
#838 [20:27] <CubeTheThird> Beef, there's an... experimental way of doing it. Up to you if you want to try though. You'd have to uninstall the driver you currently have....
#839 [20:27] <CubeTheThird> Beef, and even then, I can't guarantee it will allow it to install
#840 [20:27] <Beef> That don't sound very cash money.
#841 [20:27] <CubeTheThird> or Linux. Just do Linux hahahahahha
#842 [20:27] <Beef> Linux?
#843 [20:28] <CubeTheThird> Linux is an Operating System. Instead of using Windows. If you aren't tech savvy I wouldn't recommend trying it
#844 [20:28] <Beef> Is Linux better than uninstalling the driver I currently have? CubeTheThird
#845 [20:28] <CubeTheThird> Beef, I suppose you could try installing it in safe mode, if you know how to get there
#846 [20:29] <Beef> Installing a new driver in safe mode?
#847 [20:29] <CubeTheThird> Beef, as in, booting into Windows in safe mode, then installing the driver at that time
#848 [20:29] <Beef> Should it be the file driver or the first driver I tried to install?
#849 [20:30] <CubeTheThird> Beef, both honestly. Try the first then the second. You probably won't be able to do this chat at the same time. See https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
#850 [20:30] <Beef> What is safe mode exactly?
#851 [20:30] <Beef> Another pc?
#852 [20:32] <CubeTheThird> Beef, basically it starts your PC, with minimal things running. Your internet connection won't be enabled, the graphics will look basic, stuff like that. It's mainly used to try and fix issues. You can boot normally after that
#853 [20:33] <Beef> So when I do get in safe mode
#854 [20:33] <Beef> I just go back to the website and download an installer
#855 [20:33] <Beef> Instead of having to extract files
#856 [20:33] <Beef> etc
#857 [20:34] <Beef> CubeTheThird?
#858 [20:35] <CubeTheThird> Beef, nah just run the installer from your downloads folder. As I said, your internet connection likely won't work while in safe mode
#859 [20:35] <Beef> ok
#860 [20:43] * Cole [webchat@c-67-160-124-213.hsd1.wa.comcast.net] has joined #minecrafthelp
#861 [20:44] <Cole> So I bought the java edition of minecraft for pc and want to play with friends on xbox. Should I have bought the win10 edition instead?
#862 [20:44] <CubeTheThird> Cole, hmm I'm not sure if it's still available, but you should be able to get a code for the W10 edition on account.mojang.com/me
#863 [20:44] <CubeTheThird> Cole, but you are correct in that the Java edition is not compatible with xbox/windows 10
#864 [20:49] * Wandy [webchat@173-168-82-18.res.bhn.net] has joined #minecrafthelp
#865 [20:49] <Cole> Thanks. It says I need a code which I do not have. I will see if mojang knows what to do. Thanks
#866 [20:49] <Cole> "Can I speak to the manager!"
#867 [20:49] <CubeTheThird> *rolls eyes*
#868 [20:49] <Wandy> Hi, I have been trying to download the Java Edition for the past two nights and it keeps giving me a troubleshoot message.
#869 [20:50] <Wandy> I already contacted the bank and that's not the problem.
#870 [20:50] <CubeTheThird> Wandy, what's the issue exactly?
#871 [20:50] <Wandy> So I decided to email you guys to see if you can fix it for me, and this was one of the options.
#872 [20:50] <Wandy> It gives me the trouble shoot message "card error"
#873 [20:50] <CubeTheThird> Wandy, this on minecraft.net ?
#874 [20:50] <Wandy> yes
#875 [20:51] <CubeTheThird> Wandy, have you tried using a different browser, firstly?
#876 [20:51] <Wandy> Yes, I tried Microsoft edge, and firefox
#877 [20:51] <CubeTheThird> Wandy, ok. Can you try using the paypal option? It usually allows using a card without registering an account
#878 [20:51] * jorge [webchat@c-73-98-117-228.hsd1.nm.comcast.net] has joined #minecrafthelp
#879 [20:52] <jorge> i have a card that says that its not activated
#880 [20:52] <Wandy> okay I will try that now and be back if it still doesn't work. Incase it does work, thank you very much. :)
#881 [20:53] <CubeTheThird> jorge, you mean a gift card?
#882 [20:53] <jorge> yes
#883 [20:53] <CubeTheThird> Wandy, good luck~
#884 [20:53] <CubeTheThird> jorge, where did you get it?
#885 [20:53] <jorge> walmart
#886 [20:53] <CubeTheThird> jorge, you might have to go back to walmart with a receipt since it sounds like they didn't scan it properly to activate it
#887 [20:54] <jorge> i went back and they told me that they couldnt do anything about it
#888 [20:56] <CubeTheThird> jorge, hmm. What you might be able to do is contact Mojang with the code to see if there's an issue on their end. Unfortunately there's a decent wait for replies though, but this one might drop high in their queue
#889 [20:56] <CubeTheThird> ??> jorge mojang/email
#890 [20:56] <Absol> jorge: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#891 [20:56] <Absol> jorge: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#892 [20:58] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#893 [20:59] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#894 [21:05] * abood [webchat@IGLD-80-230-231-116.inter.net.il] has quit. (Quit: webchat.esper.net)
#895 [21:08] * Lord_of_Life [~Lord@46.217.166.181] has quit. (Ping timeout: 190 seconds)
#896 [21:08] * Beef [webchat@69-110-137-244.ded.pacbell.net] has joined #minecrafthelp
#897 [21:08] * Beef [webchat@69-110-137-244.ded.pacbell.net] has quit. (Client Quit)
#898 [21:10] * beef [webchat@69-110-137-244.ded.pacbell.net] has joined #minecrafthelp
#899 [21:10] <beef> CubeTheThird Well safe mode seemed to have the same result.
#900 [21:10] <CubeTheThird> figures....
#901 [21:10] <beef> I'm on the break of givin up.
#902 [21:10] <beef> ;-;
#903 [21:11] <CubeTheThird> beef, I would have you try the uninstall method, but the fallback is drivers provided by Samsung. Problem is, the downloads they have on their website are 7 years old...
#904 [21:12] <beef> Bruh moment
#905 [21:12] <beef> what about that other option
#906 [21:12] <beef> that was tech savvy
#907 [21:12] * Lord_of_Life [~Lord@46.217.167.28] has joined #minecrafthelp
#908 [21:12] <CubeTheThird> beef, you mean Linux? :p
#909 [21:12] <beef> Yeah.
#910 [21:13] <CubeTheThird> beef, one sec lemme grab some resources for you
#911 [21:14] * jorge [webchat@c-73-98-117-228.hsd1.nm.comcast.net] has quit. (Quit: webchat.esper.net)
#912 [21:14] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has quit. (Remote host closed the connection)
#913 [21:15] <CubeTheThird> beef, here's the guide to try Ubuntu Linux: https://tutorials.ubuntu.com/tutorial/try-ubuntu-before-you-install#0
#914 [21:16] <CubeTheThird> beef, just keep in mind it will take you some time getting it set up. This isn't for everyone
#915 [21:17] <CubeTheThird> beef, but the idea is that, instead of booting into Windows, you boot into linux, where you may have better luck getting the game going
#916 [21:17] <beef> I need a USB stick?
#917 [21:17] <CubeTheThird> beef, either that or a DVD burner
#918 [21:17] <CubeTheThird> beef, essentially you need something else to boot from, instead of your built-in hard drive
#919 [21:18] <beef> Well I think I have a USB stick somewhere
#920 [21:18] <beef> But I don't have the patients to look for it.
#921 [21:19] <beef> I might just have to give up here. CubeTheThird
#922 [21:19] <CubeTheThird> beef, ya no worries. Getting that set up takes some time, and honestly if you're looking to just play Minecraft it's overkill
#923 [21:19] <beef> I heard
#924 [21:19] <CubeTheThird> beef, you're welcome to try contacting Samsung support, but I doubt they'll do much
#925 [21:20] <beef> going to an older version doesn't have that issue
#926 [21:20] <beef> and I'm able to play freely
#927 [21:20] <beef> without that error
#928 [21:20] <beef> However the newest update is rather pleasing.
#929 [21:21] <beef> Anyways thanks for trying CubeTheThird
#930 [21:21] <CubeTheThird> no problem
#931 [21:26] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#932 [21:28] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#933 [21:55] * Mind_Storm [webchat@162-231-30-29.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
#934 [21:55] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#935 [21:59] <Mind_Storm> Hello! I haven't played minecraft in 5ish years(I'm not sure when the account migration happened), but I tried both my email/password on both the migration and the regular login and it was Invalid. I went to change my password, but the email will not appear in my inbox. The computer I originally played on has been sold and it was a Mac. Is it somet
#936 [21:59] <Mind_Storm> hing I am doing wrong? Is there a way I can get my account back or is it gone?
#937 [22:04] <CubeTheThird> Mind_Storm, you'll need to contact Mojang for assistance in recovering the account
#938 [22:04] <CubeTheThird> ??> Mind_Storm mojang/email
#939 [22:04] <Absol> Mind_Storm: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#940 [22:04] <Absol> Mind_Storm: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#941 [22:04] * ordy [webchat@184-22-108-0.24.nat.tls1b-cgn02.myaisfibre.com] has joined #minecrafthelp
#942 [22:05] <ordy> I want to help me be Thai.
#943 [22:06] <Mind_Storm> How long is the usual turn around time? If I sent one today, would it take a few months(since they are still working in April)?
#944 [22:07] <CubeTheThird> Mind_Storm, most likely, though they try to expedite these types of tickets
#945 [22:08] <Mind_Storm> Okay! Thank you all for the help :)
#946 [22:09] <CubeTheThird> no problem
#947 [22:10] * Mind_Storm [webchat@162-231-30-29.lightspeed.brhmal.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#948 [22:11] <ordy> I have a problem that I used to buy id in 2013 and I have an order number. I can't remember the email and password that I used to sign up with. What is the character named OrRyKunG? What do I have to do?
#949 [22:13] * Sneakyboy27 [webchat@190.213.97.227] has joined #minecrafthelp
#950 [22:13] <Sneakyboy27> hello
#951 [22:13] <ordy> I have a problem that I used to buy id in 2013 and I have an order number. I can't remember the email and password that I used to sign up with. What is the character named OrRyKunG? What do I have to do?
#952 [22:15] <Sneakyboy27> hello i having an issue of getting my username while purchasing minecraft java edition
#953 [22:15] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#954 [22:15] <ordy> Is the game administrator team?
#955 [22:16] <ordy> Where are you missing?
#956 [22:16] <Sneakyboy27> ?
#957 [22:16] <ordy> ทีมงานเกมไปไหนหมด
#958 [22:16] <Sneakyboy27> what do you mean?
#959 [22:16] <ordy> อยู่ไหม
#960 [22:16] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#961 [22:17] <ordy> ผมเดือดร้อนต้องการสอบถามเรื่องการขอกู้รหัสid
#962 [22:17] <Sneakyboy27> any administrator online to help?
#963 [22:19] <Sneakyboy27> hello?
#964 [22:20] <ordy> What to do? The administrator will answer.
#965 [22:21] <Sneakyboy27> i dont know
#966 [22:25] * Cole [webchat@c-67-160-124-213.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#967 [22:30] * organic [webchat@host-69-146-129-47.bln-mt.client.bresnan.net] has joined #minecrafthelp
#968 [22:31] * Chad3 [webchat@CPEac202ed8fba3-CMac202ed8fba0.cpe.net.fido.ca] has joined #minecrafthelp
#969 [22:31] * organic [webchat@host-69-146-129-47.bln-mt.client.bresnan.net] has quit. (Client Quit)
#970 [22:31] <Chad3> Hi there
#971 [22:31] * Sneakyboy27 [webchat@190.213.97.227] has quit. (Quit: webchat.esper.net)
#972 [22:32] <Chad3> I am trying to launch minecraft. However, I got a game crash notice
#973 [22:32] <ordy> Try deleting the game again.
#974 [22:32] <ordy> There may be a problem because the mod
#975 [22:33] <Chad3> do you need the report?
#976 [22:33] <Chad3> I mean the crash report
#977 [22:33] <ordy> I am not a team that oversees the program.
#978 [22:33] <Chad3> oh okay
#979 [22:33] <ordy> Just finding the same problem
#980 [22:34] <Chad3> thanks anyways
#981 [22:34] <ordy> ok good luck
#982 [22:34] <Chad3> I will try
#983 [22:34] * Chad3 [webchat@CPEac202ed8fba3-CMac202ed8fba0.cpe.net.fido.ca] has quit. (Client Quit)
#984 [22:34] * Sneakyboy27 [webchat@190.213.97.227] has joined #minecrafthelp
#985 [22:34] <Sneakyboy27> hello
#986 [22:36] * lth1219 [webchat@71-222-75-131.lsv2.qwest.net] has joined #minecrafthelp
#987 [22:36] <lth1219> Hello
#988 [22:36] <Sneakyboy27> hello
#989 [22:36] <ordy> Hello my world
#990 [22:36] <lth1219> Im having trouble logging in
#991 [22:37] <lth1219> I have the username and password
#992 [22:37] <lth1219> I just dont know the email I havent played the account in like 5 years
#993 [22:37] <lth1219> Anyone got any ideas
#994 [22:38] * Wandy [webchat@173-168-82-18.res.bhn.net] has quit. (Quit: webchat.esper.net)
#995 [22:38] <Sneakyboy27> try making a next account and ask the admin to switch account profiles
#996 [22:38] <Sneakyboy27> ordy have the same problem
#997 [22:38] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#998 [22:38] <ordy> The problem is simple, he can remember
#999 [22:39] <Sneakyboy27> ordy private message
#1000 [22:40] * lth1219 [webchat@71-222-75-131.lsv2.qwest.net] has quit. (Client Quit)
#1001 [22:41] <ordy> @lth1219 CREATE YOUR MOJANG ACCOUNT https://my.minecraft.net/en-us/store/minecraft/#register
#1002 [22:41] <ordy> Continue with https://account.mojang.com/migrate
#1003 [22:41] * Sneakyboy27 [webchat@190.213.97.227] has quit. (Quit: webchat.esper.net)
#1004 [22:42] * Death2 [webchat@97-85-200-78.static.stls.mo.charter.com] has joined #minecrafthelp
#1005 [22:42] <Death2> The game crashed whilst initializing game
#1006 [22:42] <Death2> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL need a quick fix everything is up to date
#1007 [22:43] <ordy> Specification, don't you support?
#1008 [22:44] <ordy> I'd recommend to try updating to the latest graphics card driver. Or rolling back to a previous version (if using the latest driver doesn't solve the problem).
#1009 [22:44] <Death2> ive tried both
#1010 [22:44] <Death2> im using a radeon hd 6870 sapphire edition
#1011 [22:45] * Sneakyboy27 [webchat@190.213.97.227] has joined #minecrafthelp
#1012 [22:46] * bells [webchat@cpe-58-160-78-179.ppui-cr-102.way.sa.bigpond.net.au] has joined #minecrafthelp
#1013 [22:46] <Sneakyboy27> my wifi hate me
#1014 [22:46] <Death2> lol
#1015 [22:46] <bells> when i try launch it comes up with unable to create directory 1.14.json
#1016 [22:46] <bells> help
#1017 [22:47] * Death2 [webchat@97-85-200-78.static.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#1018 [22:48] <ordy> ownload Minecraft again then setup wizard will pop then click Repair
#1019 [22:53] <bells> nothing popped up
#1020 [22:53] <bells> on mac
#1021 [22:59] <Sneakyboy27> bells are you admin?
#1022 [23:07] * Sneakyboy27 [webchat@190.213.97.227] has quit. (Quit: webchat.esper.net)
#1023 [23:19] * ordy [webchat@184-22-108-0.24.nat.tls1b-cgn02.myaisfibre.com] has quit. (Quit: webchat.esper.net)
#1024 [23:24] * ordy [webchat@184-22-108-0.24.nat.tls1b-cgn02.myaisfibre.com] has joined #minecrafthelp
#1025 [23:30] * Anthony [webchat@99-8-110-89.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1026 [23:34] <Anthony> I am currently trying to recover my old minecraft account under the username bgbro1 I have attempted to recover the account using multiple emails but got no message back. It would be very helpful to know what email the account is under to complete the process of my recovery. Thank you and I hope you can get back to me.
#1027 [23:36] <thgilfodrol> ??> Anthony account/send-email
#1028 [23:36] <Absol> Anthony: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1029 [23:36] <Absol> Anthony: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1030 [23:37] <Anthony> Thats the thing I have no clue where the Transaction id is
#1031 [23:38] <thgilfodrol> Anthony: do you remember how you paid, and when?
#1032 [23:39] <Anthony> probably in like 2014
#1033 [23:39] <thgilfodrol> Anthony: how did you pay?
#1034 [23:39] <Anthony> online
#1035 [23:39] <thgilfodrol> Anthony: can you be more specific?
#1036 [23:40] <thgilfodrol> Anthony: paypal, credit/debit, gift code, etc
#1037 [23:40] * Alexx [webchat@198.13.83.238] has joined #minecrafthelp
#1038 [23:40] <Anthony> With a card, my mom paid for it way back my guy. More than likely a debit card
#1039 [23:41] <Alexx> I don't know if you can help but, when i try to change my username minecraft.net crashes
#1040 [23:42] <thgilfodrol> Anthony: try providing the following information in your ticket:
#1041 [23:42] <thgilfodrol> ??> Anthony account/trans-id/braintree
#1042 [23:42] <Absol> Anthony: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#1043 [23:42] <Absol> Anthony: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#1044 [23:42] <thgilfodrol> Alexx: what do you mean by it crashing?
#1045 [23:42] * bg [webchat@softbank126112057018.biz.bbtec.net] has joined #minecrafthelp
#1046 [23:43] <Alexx> I'll click "change username" after picking one and the website will freeze before crashing
#1047 [23:43] <Anthony> Ill try my best, is there any possible way I can be informed what email the account bgbro1 is under
#1048 [23:44] * Zack [webchat@c-73-251-4-21.hsd1.va.comcast.net] has joined #minecrafthelp
#1049 [23:44] <thgilfodrol> Anthony: unfortunately not. they are the only ones with access to that info, and it is up to their discretion to vet ownership
#1050 [23:45] <thgilfodrol> Alexx: can you try using a different browser?
#1051 [23:45] <bg> da0a9c621122420996637072e584d67f
#1052 [23:45] <Alexx> i did that after the 3rd crash
#1053 [23:45] <Zack> Hello, I'm having an issue with a Minecraft windows 10 code I got that says it was already redeemed but its not on any of my accounts
#1054 [23:45] <Anthony> alright thanks man have a good one
#1055 [23:46] <bg> I can't download a certain file. it says error time out. The file is caled ast_es.json
#1056 [23:47] * Malgayne [webchat@47-220-164-252.pfvlcmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1057 [23:47] <thgilfodrol> Alexx: and what happened after that?
#1058 [23:47] <Alexx> it had crashed on that browser as well
#1059 [23:48] <thgilfodrol> Zack: did you buy the account from a reseller?
#1060 [23:48] <thgilfodrol> Alexx: when you say crash, does the browser close? what happens?
#1061 [23:48] <Malgayne> Hello! My wife and I are trying to play on LAN and her game doesn't appear in the server list. When I try and connect directly to her IP:port I get a connection timeout. She was able to play on a server I created yesterday with no issues, it just doesn't seem to work in the other direction.
#1062 [23:50] <Alexx> it'll freeze, the wait or close crash report will pop up. waiting just makes it crash again and closing it does nothing as well
#1063 [23:50] <Zack> Its my account ive had for ages
#1064 [23:51] <thgilfodrol> Malgayne: I'd check for firewalls/antivirus on either computer, starting with hers. could be overzealous av
#1065 [23:51] <thgilfodrol> Alexx: can you post the crash report log?
#1066 [23:51] <thgilfodrol> ??> Alexx paste
#1067 [23:51] <Absol> Alexx: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1068 [23:51] <thgilfodrol> ??> bg error/download
#1069 [23:51] <Absol> bg: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1070 [23:52] * Doggo [webchat@c-73-170-30-234.hsd1.ca.comcast.net] has joined #minecrafthelp
#1071 [23:52] <Doggo> hello
#1072 [23:52] <thgilfodrol> Zack: do others have access to your computer?
#1073 [23:52] <bg> ty
#1074 [23:52] <Malgayne> Thank you thgilfodrol—it's just Windows Defender on this PC, we went through the list and found that both Java and Minecraft were allowed on both public and private networks
#1075 [23:52] * bg [webchat@softbank126112057018.biz.bbtec.net] has quit. (Quit: webchat.esper.net)
#1076 [23:52] <Doggo> Im trying to load into 1.14.2 but im on the minecraft launcher and it keeps canceling
#1077 [23:52] <Doggo> any1 have a fix?
#1078 [23:53] <Zack> No one but me has access to the account
#1079 [23:53] <thgilfodrol> Doggo: what do you mean by canceling?
#1080 [23:53] <thgilfodrol> ??> Zack account/send-email
#1081 [23:53] <Absol> Zack: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1082 [23:53] <Absol> Zack: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1083 [23:53] <thgilfodrol> ??> Malgayne tools/hjt
#1084 [23:53] <Absol> Malgayne: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1085 [23:53] <Absol> Malgayne: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1086 [23:54] * Doggo [webchat@c-73-170-30-234.hsd1.ca.comcast.net] has quit. (Client Quit)
#1087 [23:54] <thgilfodrol> Malgayne: can you post the hjt log for either pc here?
#1088 [23:54] <Malgayne> thgilfodrol So my machine is a MacBook Pro, would this still work?
#1089 [23:56] <thgilfodrol> Malgayne: hm, no it wouldn't
#1090 [23:56] <thgilfodrol> Malgayne: what about your wife's pc?
#1091 [23:56] <Malgayne> Ahh, it's an .exe. Let me see if I can try it on her machine
#1092 [23:56] * Zack [webchat@c-73-251-4-21.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#1093 [23:57] <Alexx> i'm not completely sure how to get to the crash report log. I'll just keep my username, it's not a big deal. It's getting late (12:57 am for me) sorry to bother you, have a nice day
#1094 [23:58] * Alexx [webchat@198.13.83.238] has quit. (Quit: webchat.esper.net)
#1095 [23:59] * Anthony [webchat@99-8-110-89.lightspeed.frokca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1096 [23:59] <Malgayne> https://paste.ubuntu.com/p/dRWzQ3BQVp/