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#4 [00:23] * GFHHF [webchat@visit.keznews.com] has joined #minecrafthelp
#5 [00:25] <GFHHF> why my download stop's when i download the update of minecraft 1.14.2?
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#7 [00:26] * minemonkeytad [webchat@c-73-124-203-193.hsd1.fl.comcast.net] has joined #minecrafthelp
#8 [00:29] <minemonkeytad> My account is unmigrated. I had lost the original email, no longer use the same card, and have no way, to my knowledge, to migrate it. Is there anything I'm able to do or will I be stuck without migration?
#9 [00:31] * Steve [webchat@184.69.47.254] has joined #minecrafthelp
#10 [00:31] <Steve> Okay so I cant open Minecraft for some reason
#11 [00:32] <minemonkeytad> Does it crash? What happens?
#12 [00:32] <Steve> it says Error The asset index is corrupt.
#13 [00:33] <Steve> Every single version I try
#14 [00:34] <minemonkeytad> Alright. If you have anything you'd like to save, go to your %appdata% and take it. After that delete the .minecraft file and proceed to reinstall Minecraft.
#15 [00:34] <Steve> Error details: Error 0:
#16 [00:34] <Steve> Filename on disk: 1.14.json
#17 [00:34] <Steve> Path: C:\Users\Owner\AppData\Roaming\.minecraft\assets\indexes\1.14.json
#18 [00:34] <Steve> Exists: file
#19 [00:34] <Steve> Also
#20 [00:35] <Steve> To add It deleted all my pervious versions of minecraft
#21 [00:35] <Steve> reset all my settings
#22 [00:36] <minemonkeytad> Reinstall the game.
#23 [00:36] <Steve> Wow that is very strange
#24 [00:36] * evan [webchat@174-084-055-219.dhcp.chtrptr.net] has joined #minecrafthelp
#25 [00:36] <Steve> Something is happening
#26 [00:36] <evan> can i refund minecraft java edition
#27 [00:37] <Steve> Okay so now it says error to save or whatever
#28 [00:37] <Steve> I accidently clicked off
#29 [00:37] <Steve> it was downloading 1.14.2 and it then said error to save something like that
#30 [00:37] <minemonkeytad> Evan, if it's been longer than 15 days, then you are not able to.
#31 [00:38] <evan> my son just bought it and i had no clue
#32 [00:38] <minemonkeytad> So this is recent?
#33 [00:38] <evan> yes
#34 [00:38] <evan> like 10 minutes ago
#35 [00:39] <minemonkeytad> Okay. Contact Customer Support with the transaction ID, and specify that you'd like to refund Java Edition.
#36 [00:40] <evan> ok thank you so much
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#38 [00:54] * Impossible_Girl [webchat@252.63.252.27.dyn.cust.vf.net.nz] has joined #minecrafthelp
#39 [00:54] <Impossible_Girl> Hi - trying to buy Minecraft (again) but no verification email has been sent so I have no code to enter...
#40 [01:33] * LovePixelsX [webchat@79-115-166-246.rdsnet.ro] has joined #minecrafthelp
#41 [01:33] <LovePixelsX> hello, could i gte some help please?
#42 [01:33] <LovePixelsX> *get
#43 [01:34] * LovePixelsX [webchat@79-115-166-246.rdsnet.ro] has quit. (Client Quit)
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#48 [02:45] * lawl115 [webchat@5-43-177-91.dsl.optinet.hr] has joined #minecrafthelp
#49 [02:45] <lawl115> hi
#50 [02:46] <lawl115> I migrated my account and can't log in with new details.
#51 [02:48] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
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#54 [02:58] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#55 [03:20] * monstermax5 [webchat@05428245.skybroadband.com] has joined #minecrafthelp
#56 [03:21] <monstermax5> my Minecraft launcher is not working when I press play it comes up with the error unable to acces files
#57 [03:25] <monstermax5> ive uninstalled it and reinstalled it but its still not working
#58 [03:28] <monstermax5> plz can you help me
#59 [03:32] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has quit. (Quit: Quit)
#60 [03:34] * monster [webchat@05428245.skybroadband.com] has joined #minecrafthelp
#61 [03:34] <monster> my Minecraft launcher says error unable to acces files
#62 [03:34] <monster> whenever I press the button and I cant play minecraft
#63 [03:37] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has joined #minecrafthelp
#64 [03:39] <monster> plz
#65 [03:46] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#66 [03:48] <monster> my Minecraft launcher says error unable to acces files when I press play
#67 [03:52] <monster> plz help
#68 [04:07] * SK [webchat@c-76-30-65-56.hsd1.tx.comcast.net] has joined #minecrafthelp
#69 [04:08] <SK> hello
#70 [04:08] <monster> hi
#71 [04:08] <monster> my Minecraft launcher is not working
#72 [04:08] <SK> need help signing into minecraft windows 10
#73 [04:08] * Syrtex_ [webchat@x4d0882a5.dyn.telefonica.de] has joined #minecrafthelp
#74 [04:08] <monster> my Minecraft launcher says error cannot locate files
#75 [04:09] <SK> make sure the minecraft.exe launcher is in the same folder as the other mincraft files
#76 [04:11] * erumo [webchat@58.173.147.210] has joined #minecrafthelp
#77 [04:11] * Hugo [webchat@c-77f5205c.016-62-67626723.bbcust.telenor.se] has joined #minecrafthelp
#78 [04:11] * SK [webchat@c-76-30-65-56.hsd1.tx.comcast.net] has quit. (Client Quit)
#79 [04:11] <erumo> I am unable to buy minecraft, it keeps saying unable to verify
#80 [04:11] <erumo> I am unable to buy minecraft, it keeps saying unable to verify
#81 [04:12] * erumo [webchat@58.173.147.210] has left #minecrafthelp
#82 [04:12] <Hugo> Hello when I brought mine craft on the pc with a old email that I don’t use anymore and I cant get to it is there a way to change my email
#83 [04:13] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has quit. (Quit: Quit)
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#86 [04:22] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has joined #minecrafthelp
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#88 [04:25] * oliver [webchat@119-18-1-71.771201.syd.nbn.aussiebb.net] has joined #minecrafthelp
#89 [04:25] <Wolfman> Couldn't set pixel format org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:252) at org.lwjgl.opengl.Display.createWindow(Displa
#90 [04:25] <Wolfman> y.java:306) at org.lwjgl.opengl.Display.create(Display.java:848) at org.lwjgl.opengl.Display.create(Display.java:757) at bsu.am(SourceFile:510) at bsu.aj(SourceFile:352) at bsu.a(SourceFile:299) at net.minecraft.client.main.Main.main(SourceFile:120)
#91 [04:25] <Wolfman> Process crashed with exit code -1
#92 [04:26] * oliver [webchat@119-18-1-71.771201.syd.nbn.aussiebb.net] has quit. (Client Quit)
#93 [04:26] <Wolfman> Can you fix it?Please.
#94 [04:27] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has quit. (Quit: Quit)
#95 [04:28] * monster [webchat@05428245.skybroadband.com] has quit. (Quit: webchat.esper.net)
#96 [04:29] * Xeyame [~Xeyame@server-w58zxb.xeya.me] has joined #minecrafthelp
#97 [04:31] <Wolfman> please
#98 [04:35] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#99 [04:36] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#100 [04:52] * Jack [webchat@121-75-222-160.dyn.vf.net.nz] has joined #minecrafthelp
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#102 [05:09] * rlix [webchat@net-5-94-28-206.cust.vodafonedsl.it] has joined #minecrafthelp
#103 [05:09] <rlix> Hi
#104 [05:10] <rlix> I bought minecraft back in 2013 and played it back then. I wanted to get back into it but it says my mail isn't registered
#105 [05:10] <rlix> I dont want to but the game again, I already did
#106 [05:12] * _WItchouse_ [webchat@212.111.209.19] has joined #minecrafthelp
#107 [05:12] <_WItchouse_> hi
#108 [05:13] <rlix> hi
#109 [05:15] * rlix [webchat@net-5-94-28-206.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#110 [05:17] * yeehaw [webchat@103.217.167.147] has joined #minecrafthelp
#111 [05:22] <yeehaw> hey so im trying to play minecraft on xbox one with a friend who is on an ipad and neither of us can join eachothers world. Everytime we try to join it just says can not connect to world. Our games are up to date, the multiplayer settings are normal and its not a NET problem. Im able to play with other players on xbox ones and players on pc but not
#112 [05:22] <yeehaw> her on ipad, would really appreciate help x.
#113 [05:26] * Yaron [webchat@day-pppoe-dynamic-ip183.networx-bg.com] has joined #minecrafthelp
#114 [05:27] <Yaron> Hello
#115 [05:27] <Yaron> So my question is..
#116 [05:27] <Yaron> Why do mojang do not care about multiplayer and not doing a transfer packet so we can play without lag internationaly?
#117 [05:28] <Yaron> So you did it for china but not for EU AU or other countries?
#118 [05:39] * yeehaw [webchat@103.217.167.147] has quit. (Quit: webchat.esper.net)
#119 [05:41] <Yaron> Why do mojang do not care about multiplayer and not doing a transfer packet so we can play without lag internationaly?
#120 [05:42] * AnsbjergDK [webchat@p5785C63D.dip0.t-ipconnect.de] has joined #minecrafthelp
#121 [05:42] <Yaron> Umm
#122 [05:42] <Yaron> Hello
#123 [05:42] <Yaron> WOuld u help
#124 [05:42] * Yaron [webchat@day-pppoe-dynamic-ip183.networx-bg.com] has quit. (Quit: webchat.esper.net)
#125 [05:42] <AnsbjergDK> I can´t log in to a server
#126 [05:43] <AnsbjergDK> can someone please help me
#127 [05:44] <AnsbjergDK> it says the authentication servers are currently down for maintenance
#128 [05:55] * altbra [webchat@150.92-221-213.customer.lyse.net] has joined #minecrafthelp
#129 [05:56] <altbra> Cannot give my daughter a parental permission. When I
#130 [05:57] <altbra> When I'm trying to pay the page is hanging on Placing order.
#131 [05:57] <altbra> What could cause that?
#132 [07:16] * CrazyCatfiah14 [webchat@63-152-65-149.cdrr.qwest.net] has joined #minecrafthelp
#133 [07:17] <CrazyCatfiah14> My Minecraft java edition crashes every time I try to load into the game. I have tried on multiple different PC's and I think my account is broken. I can not find a single solution for this problem. HELP
#134 [07:26] * Syrtex_ [webchat@x4d0882a5.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#135 [07:32] * EggMcMuffins [webchat@cpc89244-aztw30-2-0-cust1852.18-1.cable.virginm.net] has joined #minecrafthelp
#136 [07:32] <EggMcMuffins> hello anyone here to help me?
#137 [07:32] <CrazyCatfiah14> i dont think so
#138 [07:32] <CrazyCatfiah14> they havnt helped me yet
#139 [07:32] <EggMcMuffins> can they reset my ign?
#140 [07:34] <CrazyCatfiah14> no clue
#141 [07:35] <CrazyCatfiah14> whats wrong with your minecraft
#142 [07:35] <CrazyCatfiah14> ?
#143 [07:36] <EggMcMuffins> Its called GayBaka
#144 [07:37] <EggMcMuffins> I need it changed
#145 [07:37] <EggMcMuffins> got banned from 2 servers
#146 [07:37] <Andrio> EggMcMuffins, unfortunately, no. You will be able to change it on 2019-06-30
#147 [07:38] <Andrio> ??> CrazyCatfiah14 launcher/crash-log
#148 [07:38] <Absol> CrazyCatfiah14: We need to see your crash log, which is created after a crash.
#149 [07:38] <Absol> CrazyCatfiah14: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#150 [07:39] <EggMcMuffins> is there anyway i can get it changed before?
#151 [07:40] <CrazyCatfiah14> 1fatal5 infos6248 debugs07:21:44launchermaininfoPreparing to launch minecraft client for 1.14.207:22:03launchermaininfoChecking installations.07:22:03launchermaininfo
#152 [07:41] <CrazyCatfiah14> Minecraft client 1.14.2 is ready to start.07:22:03!07:22:04launchermaininfoUsing default game log configuration client-1.12.xml (outputs XML)
#153 [07:41] <Andrio> EggMcMuffins, no
#154 [07:41] <EggMcMuffins> damn
#155 [07:43] * rumpa89 [webchat@h-94-254-57-166.NA.cust.bahnhof.se] has joined #minecrafthelp
#156 [07:43] * rumpa89 [webchat@h-94-254-57-166.NA.cust.bahnhof.se] has quit. (Client Quit)
#157 [07:44] <CrazyCatfiah14> does that work
#158 [07:47] <CrazyCatfiah14> hello?
#159 [07:48] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#160 [07:49] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#161 [07:51] * adyw1 [webchat@host86-140-249-131.range86-140.btcentralplus.com] has joined #minecrafthelp
#162 [07:52] * adyw1 [webchat@host86-140-249-131.range86-140.btcentralplus.com] has quit. (Client Quit)
#163 [07:52] <CrazyCatfiah14> the support team behind mojang SUCKS
#164 [07:53] * SnowManPow [webchat@99-28-35-3.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#165 [07:53] <urielsalis> ??> CrazyCatfiah14 account/send-email/wait-time
#166 [07:53] <Absol> CrazyCatfiah14: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#167 [07:54] <SnowManPow> i need a replacement code for minecraft windows 10
#168 [07:54] <urielsalis> SnowManPow, contact Mojang support
#169 [07:54] <urielsalis> ??> SnowManPow account/send-email
#170 [07:54] <Absol> SnowManPow: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#171 [07:54] <Absol> SnowManPow: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#172 [07:55] * SnowManPow [webchat@99-28-35-3.lightspeed.ltrkar.sbcglobal.net] has quit. (Client Quit)
#173 [07:57] * freeballoon [webchat@243.12.75.194.dyn.plus.net] has joined #minecrafthelp
#174 [07:57] * xFsGxMeNtAl [webchat@c-69-142-127-177.hsd1.nj.comcast.net] has joined #minecrafthelp
#175 [07:57] <xFsGxMeNtAl> Hello
#176 [07:58] * Snow1 [webchat@99-28-35-3.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#177 [07:58] <xFsGxMeNtAl> When I log into my account on accounts.mojang.com it works just fine. When I log into my account on minecraft.net, it fails every time, even if I give the right password. I think this is related to the fact that I can login to the minecraft launcher easily, but once I try to join a server it says "Invalid Token"
#178 [07:58] * Snow1 [webchat@99-28-35-3.lightspeed.ltrkar.sbcglobal.net] has quit. (Client Quit)
#179 [08:01] <freeballoon> https://my.minecraft.net/store/validate-consent#[GUID1]/[GUID2]?agent=minecraft - Entered our details okay (child’s email address, parent’s email address, child’s desired account name) and my credit card details (I’m in the UK), then I hit the “Purchase for £17.95” button… Timeout with “Can’t connect securely to this page. This might be because the
#180 [08:01] <freeballoon> site uses outdated or unsafe TLS security settings.” in Edge/Win10 on WiFi, IE11/Win10 on WiFi. Any ideas?
#181 [08:04] <CrazyCatfiah14> what am I supposed to do, just leave my pc on for 2 months while you find a solution?
#182 [08:04] <CrazyCatfiah14> Is there like only 1 person working on this?
#183 [08:04] <urielsalis> ??> freeballoon tools/hjt
#184 [08:04] <Absol> freeballoon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#185 [08:04] <Absol> freeballoon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#186 [08:05] <urielsalis> CrazyCatfiah14, with the 10 year anniversary, holidays and product launches the CS team has been swamped
#187 [08:05] <CrazyCatfiah14> that is true
#188 [08:05] <CrazyCatfiah14> well, good luck.
#189 [08:05] <freeballoon> ah, the problems of success :)
#190 [08:08] <CrazyCatfiah14> I'm just irritated because one day I would log into Minecraft and it would be fine. And then suddenly it stopped working just randomly.
#191 [08:09] <urielsalis> Note that we are not Mojang support
#192 [08:09] <urielsalis> ?? info/volunteer
#193 [08:09] <Absol> info/volunteer: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#194 [08:09] <CrazyCatfiah14> oh
#195 [08:09] <urielsalis> CrazyCatfiah14, im reading the log now
#196 [08:09] <CrazyCatfiah14> thank you then
#197 [08:09] <urielsalis> ??> CrazyCatfiah14 launcher/log
#198 [08:09] <Absol> CrazyCatfiah14: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#199 [08:12] <CrazyCatfiah14> well now it just froze on the loading screen and I have to force shut it down
#200 [08:13] <CrazyCatfiah14> I think my account is broken
#201 [08:13] <urielsalis> ??> CrazyCatfiah14 av/adwcleaner
#202 [08:13] <Absol> CrazyCatfiah14: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#203 [08:13] <Absol> CrazyCatfiah14: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#204 [08:23] * CrazyCatfiah14 [webchat@63-152-65-149.cdrr.qwest.net] has quit. (Quit: webchat.esper.net)
#205 [08:39] * Legolas [webchat@64.43.32.2] has joined #minecrafthelp
#206 [08:39] <Legolas> Hello
#207 [08:39] <Legolas> I have issues with Security question login
#208 [08:39] <Legolas> I need to change them but I dont know the answer and the reset login doesn't work for me.
#209 [08:40] <urielsalis> ??> Legolas account/send-email
#210 [08:40] <Absol> Legolas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#211 [08:40] <Absol> Legolas: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#212 [08:40] <Legolas> i did send one
#213 [08:40] <Legolas> I thought I could just solve it a little faster here
#214 [08:41] * Legolas [webchat@64.43.32.2] has quit. (Client Quit)
#215 [08:42] * jojo138199 [webchat@179.148-200-80.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#216 [08:44] <jojo138199> hello my minecraft launcher is strange because i can see it working on my taskboard but when i click on i dont see anything on my screen so i do'nt know what to do if you got something let me now :-)
#217 [08:46] <jojo138199> already uninstall the launcher and also restart my computer but always same problem
#218 [08:50] * jojo138199 [webchat@179.148-200-80.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#219 [09:11] * Lord_of_Life [~Lord@46.217.197.191] has quit. (Ping timeout: 189 seconds)
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#221 [09:17] * BenS [webchat@159.253.231.73] has joined #minecrafthelp
#222 [09:17] <BenS> I can't redeem my free Minecraft windows 10 code
#223 [09:25] * sharky [webchat@104-184-178-227.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#224 [09:25] <sharky> Hello
#225 [09:25] <sharky> ?
#226 [09:26] * sharky [webchat@104-184-178-227.lightspeed.mmphtn.sbcglobal.net] has quit. (Client Quit)
#227 [09:26] * BenS [webchat@159.253.231.73] has quit. (Quit: webchat.esper.net)
#228 [09:26] * Tiemoz [webchat@host86-162-240-57.range86-162.btcentralplus.com] has joined #minecrafthelp
#229 [09:26] <Tiemoz> hello
#230 [09:27] <Tiemoz> Could I ask a question I signed up for Minecraft and it won't let me in the account to buy the game
#231 [09:37] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#232 [09:40] * needhelp [webchat@cpc102172-bagu17-2-0-cust54.1-3.cable.virginm.net] has joined #minecrafthelp
#233 [09:41] <needhelp> I made my account a long time ago with my first email address. I no longer have access to that email and i need to be able to sign in to my account but i don;t know the password
#234 [10:01] * minecraftsa [webchat@pei-191-98-cii-cxci.une.net.co] has joined #minecrafthelp
#235 [10:03] <freeballoon> Tiemoz and needhelp if you've not tried them already, the articles here might help https://help.mojang.com/customer/en/portal/articles/2405037
#236 [10:03] <minecraftsa> Hello,I have a problem because when I start session, it tells me that I have to buy the game but I already bought it a few years ago so I must know what I can do.
#237 [10:20] * needhelp [webchat@cpc102172-bagu17-2-0-cust54.1-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#238 [10:27] * Nik [webchat@76-244-36-18.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#239 [10:27] * Junio_ [webchat@bfbe565a.virtua.com.br] has joined #minecrafthelp
#240 [10:27] <Junio_> Hello
#241 [10:27] <Nik> hello
#242 [10:27] <Junio_> I need help
#243 [10:28] <Nik> same
#244 [10:28] <minecraftsa> me too
#245 [10:28] <Nik> I've been having trouble purchasing a realm
#246 [10:28] <Nik> and I tried everything that they recommended on their website :(
#247 [10:29] <Junio_> I have not had access to my account for more than a year, and in this period I have been trying methods to recover and everyone is flawed
#248 [10:29] <Nik> rip
#249 [10:29] <minecraftsa> Junio I also have that problem
#250 [10:30] <Junio_> I was hakeado, how do I recover?
#251 [10:30] * Nik [webchat@76-244-36-18.lightspeed.sntcca.sbcglobal.net] has quit. (Client Quit)
#252 [10:30] <Junio_> minecraftsa has been hacked too?
#253 [10:31] <minecraftsa> Yeah Junio_
#254 [10:31] <Junio_> I'm suffering with it, bro.
#255 [10:31] <Andrio> ??> Junio_ account/hacked
#256 [10:31] <Absol> Junio_: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#257 [10:31] <Absol> Junio_: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#258 [10:31] <Junio_> but my email has been hakeado and I no longer have the ID
#259 [10:32] <minecraftsa> Absol bro me too
#260 [10:34] <minecraftsa> Junio_ could you do something?
#261 [10:34] <Andrio> Junio_, you will probably need to contact Mojang then.
#262 [10:34] <Andrio> ??> minecraftsa account/hacked
#263 [10:35] <Absol> minecraftsa: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#264 [10:35] <Absol> minecraftsa: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#265 [10:37] * Junio_ [webchat@bfbe565a.virtua.com.br] has quit. (Quit: webchat.esper.net)
#266 [10:37] <minecraftsa> Andrio
#267 [10:37] <minecraftsa> I do not know if it was hacked since a few years ago I do not get involved and now that I try to recover the account they tell me that I should buy a new one
#268 [10:38] <Andrio> minecraftsa, what was your profile name?
#269 [10:39] <minecraftsa> Andrio minecraftsa it's this
#270 [10:40] <minecraftsa> or else is that is minecraftsa10
#271 [10:41] <Andrio> minecraftsa, are you sure you're using the right email address?
#272 [10:42] <minecraftsa> Andrio
#273 [10:42] <minecraftsa> If I'm sure if you want, I'll copy it here
#274 [10:43] * Cameron [webchat@cpc139672-dund15-2-0-cust159.16-4.cable.virginm.net] has joined #minecrafthelp
#275 [10:43] <Andrio> well, I don't want
#276 [10:43] <Cameron> I have Minecraft but wont let me play full game
#277 [10:44] <Andrio> ??> Cameron account/bug/demo
#278 [10:44] * ct [webchat@208.66.88.197] has joined #minecrafthelp
#279 [10:44] <Absol> Cameron: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#280 [10:45] <Cameron> ive looked at that but none of scenarios are for me
#281 [10:45] <Andrio> Cameron, what was your profile name?
#282 [10:45] <minecraftsa> @Andrio So what can I do?
#283 [10:45] <Cameron> CameronSangsterr
#284 [10:45] <Andrio> minecraftsa, are you sure you're using the right email address?
#285 [10:46] <Cameron> yeah but if I do recover password the email wont come
#286 [10:46] <Andrio> Cameron, seems it's been changed to TimusLxrd; is that you?
#287 [10:46] * James [webchat@108-78-209-161.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#288 [10:46] <Cameron> ope
#289 [10:46] <Cameron> nope
#290 [10:46] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#291 [10:46] <Andrio> Cameron, contact Mojang then
#292 [10:46] <Andrio> ??> Cameron account/send-email
#293 [10:47] <Absol> Cameron: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#294 [10:47] <Absol> Cameron: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#295 [10:49] * Cameron [webchat@cpc139672-dund15-2-0-cust159.16-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#296 [10:49] <minecraftsa> @Andrio yeah
#297 [10:49] <minecraftsa> if I'm sure if you want I send it to you for internal if it is not that it is same but hotmail, happens that is my sister and wants to recover that
#298 [10:50] <Andrio> minecraftsa, you may need to contact Mojang. It is possible your account was stolen.
#299 [10:50] <Andrio> ??> minecraftsa account/send-email
#300 [10:50] <Absol> minecraftsa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#301 [10:50] <Absol> minecraftsa: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#302 [10:51] <James> I have a question about getting Minecraft windows version and playing cross-platform with a friend on his switch. I was wondering if there is anything I need to know before I buy it. Do I need an xbox account or something to be able to play with my friend on his switch? What all does one have to do to play Minecraft windows version on pc with someo
#303 [10:51] <James> ne else on the switch?
#304 [10:52] <Andrio> James, I believe the Windows 10 Edition can, and you will need an Xbox account
#305 [10:53] <James> what does that mean? I never did play xbox online much. Does that mean I'll have to pay for an xbox live subscription or something?
#306 [10:53] <Andrio> James, you don't need a subscription.
#307 [10:53] <Andrio> though I haven't played it online myself.
#308 [10:54] <James> Ok, so it's fairly easy to buy Minecraft windows version and link it with your existing xbox account?
#309 [10:54] <James> Have you played Minecraft windows version then?
#310 [10:56] <James> I was just wondering because the only reason I would be spending the money would be to play with this friend on the switch and I wouldn't want to buy it and not be able to play it cross-platform
#311 [10:58] * minecraftsa [webchat@pei-191-98-cii-cxci.une.net.co] has quit. (Quit: webchat.esper.net)
#312 [11:01] <Andrio> I can't confirm anything, but it is my understanding that the Bedrock Edition versions, which both the Windows 10 and Nintendo Switch editions are, can play with each other.
#313 [11:01] <Andrio> 'Joining servers through IP isn't supported by Xbox One or Nintendo Switch.'
#314 [11:01] <Andrio> Do not confuse this with the Java Edition, which is not compatible
#315 [11:02] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#316 [11:04] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#317 [11:06] * zach [webchat@162-203-234-65.lightspeed.btrgla.sbcglobal.net] has joined #minecrafthelp
#318 [11:07] * zach is now known as Guest87509
#319 [11:07] <Guest87509> my game does not allow me start up. I log in and the game starts to load and then it crashes
#320 [11:07] <Guest87509> any suggestions on what i should do?
#321 [11:10] * Michel [webchat@static-1-81-24-46.ipcom.comunitel.net] has joined #minecrafthelp
#322 [11:10] * Michel [webchat@static-1-81-24-46.ipcom.comunitel.net] has quit. (Client Quit)
#323 [11:11] <James> Thank you very much Andrio
#324 [11:11] <James> Thank you very much Andrio
#325 [11:11] * James [webchat@108-78-209-161.lightspeed.chrlnc.sbcglobal.net] has left #minecrafthelp
#326 [11:12] * ct [webchat@208.66.88.197] has quit. (Quit: webchat.esper.net)
#327 [11:15] <CubeTheThird> Guest87509, do you get a crash report?
#328 [11:51] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has quit. (Ping timeout: 190 seconds)
#329 [11:52] * JoJo855 [webchat@p5B11FB7D.dip0.t-ipconnect.de] has joined #minecrafthelp
#330 [11:52] <JoJo855> Hello?
#331 [11:53] <JoJo855> My Java is broke, because I played an older version. Normally I play on 1.12 but after I played 1.8, my game keeps crashing all the tinmr
#332 [11:53] <JoJo855> time
#333 [11:55] <JoJo855> Hello? Someone here?
#334 [11:59] * Vance [webchat@75-138-98-179.dhcp.hckr.nc.charter.com] has joined #minecrafthelp
#335 [12:00] <Vance> I am having trouble getting into multiplayer, I have even reinstalled the game but I still keep getting a "io.netty.channel.abstractchannel annotatedconnectexception: connection refused" error
#336 [12:09] * Mhickory [webchat@188-179-33-51-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#337 [12:10] <Mhickory> Guys my minecraft Account has gotten hacked about an hour ago. i was out eating dinner with my family and when i got back my username and password had been changed. what should i do?
#338 [12:11] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has joined #minecrafthelp
#339 [12:12] * Maddy [webchat@c-69-136-107-31.hsd1.nj.comcast.net] has joined #minecrafthelp
#340 [12:12] <Maddy> Hello
#341 [12:12] <Maddy> I need assistance with logging into a very old version of Minecraft
#342 [12:12] <Maddy> 1.5.3
#343 [12:12] <Maddy> It's been a long time since I logged in and I don't recall my email address/pw for this account
#344 [12:12] <Maddy> all I recall is my username
#345 [12:15] * botedemayonesa [webchat@81.202.114.55.dyn.user.ono.com] has joined #minecrafthelp
#346 [12:16] <Maddy> Hello?
#347 [12:17] <botedemayonesa> hello, my problem is that when i launch minecraft in the version 1.14.2, the game stop loading in the new loading screen. i tried to re install the game, but it didnt stoped the issue
#348 [12:17] * Mhickory [webchat@188-179-33-51-dynamic.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#349 [12:17] <botedemayonesa> hello?
#350 [12:19] * ryan_ [webchat@host81-147-52-72.range81-147.btcentralplus.com] has joined #minecrafthelp
#351 [12:21] * SteezJaq [webchat@cpe-107-10-238-64.neo.res.rr.com] has joined #minecrafthelp
#352 [12:22] <SteezJaq> Hi, I'm trying to download minecraft on new computer and I keep on getting this error (Unable to save download. knockback3.ogg)
#353 [12:22] * JoJo855 [webchat@p5B11FB7D.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#354 [12:23] * Nikoloff [webchat@lfbn-1-2848-116.w90-66.abo.wanadoo.fr] has joined #minecrafthelp
#355 [12:23] <Nikoloff> hey
#356 [12:23] <SteezJaq> sup
#357 [12:23] <Nikoloff> i have problem with linking my xbox live account to minecraft win10 edition in oreder to play with friends
#358 [12:24] * SteezJaq [webchat@cpe-107-10-238-64.neo.res.rr.com] has quit. (Client Quit)
#359 [12:24] * botedemayonesa [webchat@81.202.114.55.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#360 [12:26] * Vance [webchat@75-138-98-179.dhcp.hckr.nc.charter.com] has quit. (Quit: webchat.esper.net)
#361 [12:27] * Nikoloff [webchat@lfbn-1-2848-116.w90-66.abo.wanadoo.fr] has quit. (Client Quit)
#362 [12:29] * JoJo855 [webchat@p5B11FB7D.dip0.t-ipconnect.de] has joined #minecrafthelp
#363 [12:29] <JoJo855> Hello? Someone here?
#364 [12:30] * Ben [webchat@72.51.113.109] has joined #minecrafthelp
#365 [12:30] * Ben is now known as Guest53625
#366 [12:31] <Guest53625> Hello I have an issue downloading Minecraft Run TIme Environement updates any suggestions
#367 [12:32] <JoJo855> My Minecraft keeps on crashing since I played an older versiob
#368 [12:32] <JoJo855> *version
#369 [12:32] * freeballoon [webchat@243.12.75.194.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#370 [12:34] * Kawaii_Arisu [webchat@cpc129778-papw8-2-0-cust493.know.cable.virginm.net] has joined #minecrafthelp
#371 [12:34] * Guest53625 [webchat@72.51.113.109] has quit. (Client Quit)
#372 [12:34] <Kawaii_Arisu> Im having trouble with the realms, when i press on realms it says my account is not "updated" or migrated"
#373 [12:38] * JoJo855 [webchat@p5B11FB7D.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#374 [12:41] * Pablo [webchat@177-249-208-8-cable.cybercable.net.mx] has joined #minecrafthelp
#375 [12:42] <Pablo> hello ?
#376 [12:43] <Kawaii_Arisu> HI
#377 [12:43] <Pablo> My friend can´t join my Land world, every time he tries to join it says: "Connection timed out"
#378 [12:43] <CubeTheThird> Kawaii_Arisu, what is your minecraft username?
#379 [12:44] <CubeTheThird> Pablo, is your friend on the same network as you?
#380 [12:44] <Pablo> Mine its JPablo2xd and my friend Saba_Daniel
#381 [12:44] <Pablo> yes he is
#382 [12:45] <Kawaii_Arisu> the exact same one im using right now
#383 [12:45] <CubeTheThird> ??> Kawaii_Arisu launcher/relog
#384 [12:45] <Absol> Kawaii_Arisu: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#385 [12:45] <CubeTheThird> Pablo, what anti-virus and firewall software do you have?
#386 [12:46] <Kawaii_Arisu> on the launcher or on site?
#387 [12:47] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#388 [12:48] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#389 [12:50] <Kawaii_Arisu> Unfrounetly Absol it wont work
#390 [12:50] <Kawaii_Arisu> its on launcher CubeTheThird
#391 [12:51] <CubeTheThird> Kawaii_Arisu, yes on the launcher
#392 [12:51] <CubeTheThird> Kawaii_Arisu, did that make no difference?
#393 [12:52] * Chris [webchat@ool-4576656f.dyn.optonline.net] has joined #minecrafthelp
#394 [12:53] * Andrew_ [webchat@173-26-26-72.client.mchsi.com] has joined #minecrafthelp
#395 [12:53] <Chris> Hello, I'm currently experiencing an issue where I cannot access my email, phone number, or my transaction ID due to the email that's linked to my account to become disabled along with that phone number. I originally was not the owner of the account, my sister owned and bought it until she gave it to me when she left for college. It's very frustrat
#396 [12:53] <Chris> ing however, because I don't know the security questions and neither does she.
#397 [12:53] * Wesker [webchat@ool-44c43a73.dyn.optonline.net] has joined #minecrafthelp
#398 [12:54] <Wesker> Yo
#399 [12:54] <Chris> I don't know how to get account access back into Mojang or Minecraft.net to change information.
#400 [12:54] <Andrew_> how do get access to my windows 10 code
#401 [12:55] * Chris [webchat@ool-4576656f.dyn.optonline.net] has quit. (Client Quit)
#402 [12:55] <CubeTheThird> Andrew_, that would be on account.mojang.com/me
#403 [12:55] <CubeTheThird> Andrew_, however I don't know that the offer is still available
#404 [12:56] * Andrew_ [webchat@173-26-26-72.client.mchsi.com] has quit. (Client Quit)
#405 [12:56] * TonyGzz2004 [webchat@189-212-125-52.static.axtel.net] has joined #minecrafthelp
#406 [12:58] * Wesker [webchat@ool-44c43a73.dyn.optonline.net] has quit. (Client Quit)
#407 [12:58] <TonyGzz2004> Hello, my issue is that I have an xbox account where I play Minecraft, and I wanted to see if I can make my xbox account a Mojang account so that I can play in the computer
#408 [12:58] * mynamejeff [webchat@ool-44c43a73.dyn.optonline.net] has joined #minecrafthelp
#409 [12:58] <CubeTheThird> TonyGzz2004, do you mean you play the Xbox version of the game currently?
#410 [12:59] <TonyGzz2004> No, I mean if I can make my xbox account a Mojang one so that I can play in the java edition
#411 [12:59] <TonyGzz2004> here in the computer
#412 [12:59] <CubeTheThird> TonyGzz2004, no. That requires a separate purchase
#413 [12:59] <TonyGzz2004> ok
#414 [12:59] <TonyGzz2004> thankyou
#415 [12:59] <TonyGzz2004> thankyou
#416 [12:59] * TonyGzz2004 [webchat@189-212-125-52.static.axtel.net] has left #minecrafthelp
#417 [13:00] <mynamejeff> CubeTheThird , is it possible for you to tell what email my mine craft account uses?
#418 [13:01] <CubeTheThird> mynamejeff, no. You need to contact Mojang support for that
#419 [13:01] <CubeTheThird> ??> mynamejeff mojang/email
#420 [13:01] <Absol> mynamejeff: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#421 [13:01] <Absol> mynamejeff: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#422 [13:02] * Tyler8 [webchat@mobile-107-77-230-11.mobile.att.net] has joined #minecrafthelp
#423 [13:02] * mynamejeff [webchat@ool-44c43a73.dyn.optonline.net] has quit. (Client Quit)
#424 [13:02] <Tyler8> I am not able to get my password to reset
#425 [13:03] * Tyler8 [webchat@mobile-107-77-230-11.mobile.att.net] has quit. (Client Quit)
#426 [13:05] <Kawaii_Arisu> CubeTheThird yes it made no difference
#427 [13:05] <Kawaii_Arisu> it says to "update account"
#428 [13:06] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#429 [13:06] <CubeTheThird> Kawaii_Arisu, what is the full message you get?
#430 [13:06] <Kawaii_Arisu> lemme see
#431 [13:07] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#432 [13:08] * hi [webchat@cpc89242-aztw30-2-0-cust2308.18-1.cable.virginm.net] has joined #minecrafthelp
#433 [13:08] <hi> hello
#434 [13:09] <hi> when i try download minecraft it wont let me it just infinite loads placing order
#435 [13:09] <Kawaii_Arisu> Mojang Implements certain procedures to protect children and their privacy including complying with the "Children's Online Privacy Protection ACT (COPPA) AND
#436 [13:09] <Kawaii_Arisu> sry pressed enter
#437 [13:09] <hi> ok
#438 [13:09] <CubeTheThird> hi, please change your name using /nick <new name>
#439 [13:09] <CubeTheThird> ??> Kawaii_Arisu info/coppa
#440 [13:09] * hi is now known as air
#441 [13:09] <CubeTheThird> Kawaii_Arisu, err one sec
#442 [13:10] <CubeTheThird> ??> Kawaii_Arisu account/coppa
#443 [13:10] <Absol> Kawaii_Arisu: Due to Mojang now being a part of Microsoft, an USA company, it is now required to comply with the Children's Online Privacy Protection Act (COPPA), which limits Mojang from providing service to US children under 13.
#444 [13:10] <Absol> Kawaii_Arisu: See this page for more details: https://help.mojang.com/customer/portal/articles/1780997
#445 [13:10] <CubeTheThird> air, is this on minecraft.net ?
#446 [13:10] <Kawaii_Arisu> You may need to obtain parental permission but this then forces me to create new account
#447 [13:10] <air> yes
#448 [13:11] <CubeTheThird> air, what method of payment are you using?
#449 [13:11] <Kawaii_Arisu> i see but when i try getting permision it forces me to bloody make a new account
#450 [13:11] <air> idk
#451 [13:11] <CubeTheThird> Kawaii_Arisu, please follow the article liked by Absol. You should not have to create a new account
#452 [13:11] <CubeTheThird> air, ... paypal, credit card, gift code....?
#453 [13:12] * air [webchat@cpc89242-aztw30-2-0-cust2308.18-1.cable.virginm.net] has quit. (Client Quit)
#454 [13:12] <Kawaii_Arisu> paypal ???
#455 [13:12] * YasmineBsl [webchat@xdsl-31-164-79-105.adslplus.ch] has joined #minecrafthelp
#456 [13:12] <CubeTheThird> what?
#457 [13:12] <Kawaii_Arisu> where do i do the "10 cent charge to confirm account" ?
#458 [13:13] <YasmineBsl> hi! I'm having issues making the first payment to purchase the game. It just keeps loading and doesn't end the procedure
#459 [13:14] <CubeTheThird> YasmineBsl, what method of payment are you using?
#460 [13:14] <YasmineBsl> credit card. already tried two different CC as well as devices
#461 [13:14] <CubeTheThird> YasmineBsl, can you try using a different browser?
#462 [13:15] <YasmineBsl> google chrome on both devices... phone and computer....
#463 [13:16] <YasmineBsl> I'll give it a go on internet explorer... should still have it
#464 [13:16] <YasmineBsl> thanks for the tip
#465 [13:17] <Kawaii_Arisu> CubeTheThird Where do i do the credit card account confirmation for the "10 Cent charge fee"
#466 [13:17] <CubeTheThird> Kawaii_Arisu, hmm I'm not sure actually. I think you have to contact Mojang support for that
#467 [13:17] <CubeTheThird> ??> Kawaii_Arisu mojang/email
#468 [13:17] <Absol> Kawaii_Arisu: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#469 [13:17] <Absol> Kawaii_Arisu: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#470 [13:18] * Mark [webchat@216.80.94.162] has joined #minecrafthelp
#471 [13:18] <Kawaii_Arisu> Oki well i really appreciate you helping me understand the problem wich took me 2 months to have it explained :3
#472 [13:20] <Mark> Hi, I have a problem with realms. I can't join the realm I've been playing on in 1.14.2. When is realms going to update?
#473 [13:21] <CubeTheThird> Mark, what problem as you having exactly?
#474 [13:21] <Kawaii_Arisu> Do you use a snapshot now ?
#475 [13:22] <Kawaii_Arisu> If you playing currently on snapshots its probably because the realm cant update it self when the owner is using snapshots
#476 [13:22] <Kawaii_Arisu> :D
#477 [13:22] <Mark> I was able to get on my realm with 1.14.1 but I can't with 1.14.2
#478 [13:22] <Kawaii_Arisu> When did you change to 1.14,2 ?
#479 [13:23] <CubeTheThird> Kawaii_Arisu, what happens when you try?
#480 [13:23] <CubeTheThird> oops
#481 [13:23] <Kawaii_Arisu> ???????????????
#482 [13:23] <CubeTheThird> Mark, what happens when you try joining
#483 [13:23] <Kawaii_Arisu> Xd
#484 [13:23] <Mark> it says that the server is still on 1.14.1
#485 [13:24] <Kawaii_Arisu> Well when did you change to 1.14.2
#486 [13:24] <Mark> I tryed with 1.14.2 when it was released
#487 [13:25] <CubeTheThird> Mark, uhh that should have been updated at the same time. You're definitely talking about Realms and not a public server right?
#488 [13:25] <Kawaii_Arisu> Depends, is it your or someone elses realm ?
#489 [13:25] <Mark> For sure Realms
#490 [13:25] <CubeTheThird> Mark, are you the realm owner?
#491 [13:26] <Mark> its my friends realm
#492 [13:26] <CubeTheThird> Mark, do you know if your friend, or anyone else is able to join?
#493 [13:27] * tornado5hall [webchat@47-37-221-51.dhcp.sghl.ga.charter.com] has joined #minecrafthelp
#494 [13:27] <Mark> I don't know. My friend doesn't play as much as I do
#495 [13:28] <CubeTheThird> Mark, if you're able to ask your friend then to take a look at it, that might be your best bet
#496 [13:29] <tornado5hall> payment services still down today?
#497 [13:29] <Mark> Sounds good. I'll get in touch with him
#498 [13:30] <CubeTheThird> Kawaii_Arisu, can you try going to https://minecraft.net/update-account
#499 [13:30] <CubeTheThird> tornado5hall, not aware of any services down. What makes you say that?
#500 [13:31] <tornado5hall> for two days I've been trying to purchase Minecraft Java edition and it just stalls on "placing order" for hours. Will not complete
#501 [13:31] <CubeTheThird> tornado5hall, what method of payment are you using?
#502 [13:32] <tornado5hall> card
#503 [13:32] <CubeTheThird> tornado5hall, can you try using a different browser?
#504 [13:32] <tornado5hall> not gift card; visa
#505 [13:32] <YasmineBsl> hi
#506 [13:32] <tornado5hall> did that yesterday. I'm in Chrome
#507 [13:33] <YasmineBsl> same issue
#508 [13:33] <tornado5hall> safari did not work either
#509 [13:33] <tornado5hall> ]ok- yeah there were others yesterday who said they had the same issue
#510 [13:33] <CubeTheThird> tornado5hall, ok. Can you try using the paypal option? it should allow using a card without registering an account
#511 [13:33] <CubeTheThird> YasmineBsl, same thing ^^^
#512 [13:34] <YasmineBsl> just tried the internet explorer and firefox.... useless
#513 [13:34] <YasmineBsl> it won't allow paypal
#514 [13:35] <YasmineBsl> it's a parental consent procedure and it says cc is the only option for confirmation
#515 [13:35] <YasmineBsl> -.-
#516 [13:36] <CubeTheThird> YasmineBsl, ohh I thought you were talking about account purchase
#517 [13:36] <CubeTheThird> YasmineBsl, you'll have to contact Mojang support for assistance there
#518 [13:36] <tornado5hall> YasmineBsl thanks! was about to try paypal you saved me a step; beginning to give up on this
#519 [13:37] <CubeTheThird> ??> YasmineBsl mojang/email
#520 [13:37] <Absol> YasmineBsl: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#521 [13:37] <Absol> YasmineBsl: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#522 [13:37] <YasmineBsl> did that already
#523 [13:37] <tornado5hall> already sent email on my end. waiting for a response
#524 [13:37] <CubeTheThird> tornado5hall, you're also registering through for COPPA/GDPR?
#525 [13:37] <YasmineBsl> the "when will I hear back" message doesn't sound very optimistic ^^
#526 [13:39] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has quit. (Read error: Connection timed out)
#527 [13:39] * mok0 [~mok@ip-5-186-125-3.cgn.fibianet.dk] has joined #minecrafthelp
#528 [13:39] <YasmineBsl> CubeTheThird thanks anyway
#529 [13:39] <CubeTheThird> :3
#530 [13:40] <urielsalis> YasmineBsl, quick question
#531 [13:40] <urielsalis> YasmineBsl, is it a Mastercard or a Visa card?
#532 [13:40] <YasmineBsl> I tried visa and amex
#533 [13:41] <urielsalis> YasmineBsl, might be worth contacting your bank, just in case they are blocking the transaction
#534 [13:41] <tornado5hall> is there a step for registering for COPP that I missed?
#535 [13:42] <tornado5hall> COPPA
#536 [13:42] <YasmineBsl> I don't get any message that the transaction didn't work
#537 [13:42] <YasmineBsl> it just keeps loading
#538 [13:42] <tornado5hall> YasmineBsl same here
#539 [13:42] <tornado5hall> just keeps loading
#540 [13:43] <YasmineBsl> anyway... I guess I'll try setting up an account as an adult
#541 [13:43] <YasmineBsl> I'll try it that way in the meantime
#542 [13:44] <tornado5hall> YasmineBsl i'd like to know if that works
#543 [13:44] <YasmineBsl> ok. I'll let u know in a couple of mins
#544 [13:44] <urielsalis> YasmineBsl, oh sorry, I though you were getting rejected
#545 [13:45] <tornado5hall> sounds good i'll hang tight
#546 [13:45] <YasmineBsl> :D I'd be in trouble if both my CCs bouce!
#547 [13:45] * WelshWolf [webchat@2.30.119.249] has joined #minecrafthelp
#548 [13:47] <WelshWolf> Hello i was hoping someone could help me I paid for minecraft back in 2012 and not really touched it since i made it a mojang when it asked too and it shows up in mojang that i have the game but when i try to play it and go on minecraft relems to play with friends all i get is that i need parents permission something i never had an issue with befor
#549 [13:47] <WelshWolf> e?
#550 [13:47] <urielsalis> ??> WelshWolf account/gdpr
#551 [13:47] <Absol> WelshWolf: Due to GDPR, parental consent is now required in order to use and play on Realms. In order to provide consent, please visit https://minecraft.net/update-account.
#552 [13:48] <WelshWolf> im 27 years old why do i need parents premission?
#553 [13:49] <YasmineBsl> tornado5hall it works
#554 [13:49] <tornado5hall> cool
#555 [13:49] <YasmineBsl> created an account for myself instead of my kid...
#556 [13:50] * cmac0ne [webchat@c-68-62-20-33.hsd1.mi.comcast.net] has joined #minecrafthelp
#557 [13:50] <urielsalis> YasmineBsl, not sure what logic they use for determining your age
#558 [13:50] <YasmineBsl> as an adult u get several payment methods. I still used credit card and it still worked
#559 [13:51] <YasmineBsl> urielsalis IDK... I guess being over 30 has its advantages after all ^^
#560 [13:51] <cmac0ne> I have had this problem for a couple weeks now and I've tried just about everything. All of my servers except one says that it cannot connect
#561 [13:52] <YasmineBsl> thanks everyone for the help! My problem is solved (kind of)
#562 [13:53] <urielsalis> cmac0ne, got the IP of one that you cannot connect to?
#563 [13:54] <cmac0ne> urielsalis I can't connect to any of my servers but there is only one that I can connect to
#564 [13:54] <urielsalis> cmac0ne, can you give me the IP of one?
#565 [13:54] <cmac0ne> 2b2t.org
#566 [13:55] <urielsalis> cmac0ne, what message do you get?
#567 [13:56] <YasmineBsl> urielsalis as for your question about the age: when you register a new account, you have to register birth date. But I don't understand why a 27y.o. gets treated as a minor
#568 [13:56] <YasmineBsl> bye and thanks again
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#570 [13:56] * ender [webchat@23.226.131.238.static.quadranet.com] has joined #minecrafthelp
#571 [13:56] <cmac0ne> It's the same as the rest. When I try to join it says "Failed to connect to server"
#572 [13:57] * AnsbjergDK [webchat@p5785C63D.dip0.t-ipconnect.de] has joined #minecrafthelp
#573 [13:57] <ender> when i try to log in t says could not connect to server
#574 [13:57] <AnsbjergDK> can someone please help me
#575 [13:58] * tornado5hall [webchat@47-37-221-51.dhcp.sghl.ga.charter.com] has quit. (Quit: webchat.esper.net)
#576 [13:58] <ender> does someone have a fix for
#577 [13:58] <ender> when it sya could not connect to server
#578 [13:58] <urielsalis> ??> cmac0ne tools/hjt
#579 [13:58] <Absol> cmac0ne: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#580 [13:58] <ender> says*
#581 [13:58] <urielsalis> ender, to what server?
#582 [13:58] <Absol> cmac0ne: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#583 [13:59] <ender> when i try to log into my account
#584 [14:00] <urielsalis> ??> ender tools/hjt
#585 [14:00] <Absol> ender: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#586 [14:00] <Absol> ender: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#587 [14:00] <AnsbjergDK> when I try to log in it says the authentication servers are currently down for maintenance
#588 [14:01] <urielsalis> ??> AnsbjergDK tools/hjt
#589 [14:01] <Absol> AnsbjergDK: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#590 [14:01] <Absol> AnsbjergDK: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#591 [14:02] <ender> https://paste.ubuntu.com/p/cFD7XbwjK4/
#592 [14:02] <urielsalis> ender, make sure NordVPN is off
#593 [14:02] <urielsalis> and also:
#594 [14:02] <urielsalis> ??> ender av/webroot
#595 [14:03] <Absol> ender: If you're having issues logging in or joining a LAN world while using Webroot SecureAnywhere AntiVirus, open Webroot and disable the built in Firewall.
#596 [14:03] <Absol> ender: Alternatively, use a different antivirus program, such as Malwarebytes. See ?? av/malwarebytes for more information.
#597 [14:03] <ender> untill a few days ago web root was never a problem i used it for over 2 years
#598 [14:03] <cmac0ne> Absol I sent you the link in a dm
#599 [14:04] <AnsbjergDK> it doesn´t work, i´m on IOS and it says it doesn´t work for IOS
#600 [14:05] <urielsalis> AnsbjergDK, what version of Minecraft you are trying to run?
#601 [14:05] <AnsbjergDK> when I try to log in it says the authentication servers are currently down for maintenance, do you have it for IOS
#602 [14:05] <AnsbjergDK> I was trying to run 1.8
#603 [14:06] <urielsalis> AnsbjergDK, you are trying to run the iOS version or the PC version?
#604 [14:06] <AnsbjergDK> The IOS version
#605 [14:06] <urielsalis> AnsbjergDK, and why you are trying to run 1.8? The latest version is 1.11.4 and it should have autoupdated
#606 [14:07] <AnsbjergDK> ja I know, but I find more fun to play on 1.8
#607 [14:09] <urielsalis> AnsbjergDK, that means you need to download the app from somewhere that is not official...
#608 [14:10] <cmac0ne> ureilsalis I sent the link to Absol so should I just wait
#609 [14:10] <urielsalis> cmac0ne, Absol is a bot, post the link here
#610 [14:10] <cmac0ne> urielsalis*
#611 [14:10] <cmac0ne> alright
#612 [14:10] <cmac0ne> https://paste.ubuntu.com/p/B6t6H4kyNK/
#613 [14:11] * AnsbjergDK [webchat@p5785C63D.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#614 [14:11] <urielsalis> cmac0ne, uninstall Hamachi
#615 [14:12] <cmac0ne> okay one second
#616 [14:14] * FreddyFettuccine [webchat@pool-173-54-158-39.nwrknj.fios.verizon.net] has joined #minecrafthelp
#617 [14:14] * YasmineBsl [webchat@xdsl-31-164-79-105.adslplus.ch] has quit. (Quit: webchat.esper.net)
#618 [14:15] <cmac0ne> urielsalis I uninstalled it
#619 [14:15] <FreddyFettuccine> Why can't I play on 1.13.2
#620 [14:15] <cmac0ne> What do I do now?
#621 [14:15] * AnsbjergDK [webchat@p5785C63D.dip0.t-ipconnect.de] has joined #minecrafthelp
#622 [14:16] <urielsalis> cmac0ne, try now
#623 [14:16] <FreddyFettuccine> I just got the game Y CANT I CONNECT TO 1.13.2 CAN SOMEONE ANSWER
#624 [14:17] * FreddyFettuccine [webchat@pool-173-54-158-39.nwrknj.fios.verizon.net] has quit. (Client Quit)
#625 [14:17] * Bricckid00 [webchat@c-24-118-107-183.hsd1.wi.comcast.net] has joined #minecrafthelp
#626 [14:19] <Bricckid00> I'm not able to find my old email and can't migrate. should I just buy a new account
#627 [14:19] <cmac0ne> urielsalis Yes it does work. Thanks a lot for your help! Have a great day
#628 [14:20] * Bricckid00 [webchat@c-24-118-107-183.hsd1.wi.comcast.net] has quit. (Client Quit)
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#630 [14:21] * cmac0ne [webchat@c-68-62-20-33.hsd1.mi.comcast.net] has left #minecrafthelp
#631 [14:23] <AnsbjergDK> It doesn´t work to play the new version of minecraft either
#632 [14:33] * air [webchat@cpc89242-aztw30-2-0-cust2308.18-1.cable.virginm.net] has joined #minecrafthelp
#633 [14:33] <air> hello
#634 [14:34] * air [webchat@cpc89242-aztw30-2-0-cust2308.18-1.cable.virginm.net] has quit. (Client Quit)
#635 [14:39] <Kawaii_Arisu> CubeTheThird but i tried this 3+ times and it just tries forcing me to buy Java edition again
#636 [14:40] <Kawaii_Arisu> sry for takking the response so long but i though no one would bother with me anymore and i was playing mc
#637 [14:43] * PaSiiDon [webchat@46.49.84.15] has joined #minecrafthelp
#638 [14:43] <PaSiiDon> Hello
#639 [14:43] <PaSiiDon> I need help
#640 [14:44] <Kawaii_Arisu> Maybe i can help xD
#641 [14:44] <PaSiiDon> i cant log in, i forgot my old email and i cant enter. my nickname - PaSiiDon
#642 [14:44] <PaSiiDon> i know password and nickname
#643 [14:44] <PaSiiDon> but forgot email;
#644 [14:45] <Kawaii_Arisu> Well can you log in through the launcher through username and not email ?
#645 [14:45] <PaSiiDon> i cant
#646 [14:45] <PaSiiDon> i got launcher - Tlauncher
#647 [14:46] <PaSiiDon> mc-launcher.com
#648 [14:46] <Kawaii_Arisu> Do you have a MC/mojang account ?
#649 [14:47] <PaSiiDon> yes
#650 [14:47] <PaSiiDon> my friend gave me
#651 [14:47] <Kawaii_Arisu> Do you have the MC Launcher (not the discord one) installed or able to install ?
#652 [14:48] <Kawaii_Arisu> Though i cant help you with a whole different launcher and doubt the admins can as they only help with the origininal mc launcher but its worth a shot.
#653 [14:48] <PaSiiDon> i am donwloading now
#654 [14:49] <PaSiiDon> from https://www.minecraft.net/en-us/download
#655 [14:49] <Kawaii_Arisu> Oki well once you do doawnload the launcher open it up or set it up and when oppening it, it should be "E-mail/Username" and then "password"
#656 [14:50] <PaSiiDon> ok
#657 [14:50] <Kawaii_Arisu> If your discord launcher account is also a mojang/mc account it should give you acces to it through the other launcher
#658 [14:50] <PaSiiDon> but how i will enter to official mojang site?
#659 [14:51] <Kawaii_Arisu> Is you discord launcher account seperate to a mojang account ?
#660 [14:51] * vx1ne [webchat@host-176-221-121-228.dynamic.mm.pl] has joined #minecrafthelp
#661 [14:51] <vx1ne> helo
#662 [14:51] <vx1ne> i have a problem
#663 [14:52] <vx1ne> server krainamc.pl is bad
#664 [14:52] <Kawaii_Arisu> Maybe i can help after i try helping PaSiiDon
#665 [14:52] <vx1ne> ok
#666 [14:52] <Kawaii_Arisu> Co za problem ?
#667 [14:52] <vx1ne> bo krainamc.pl nie przestrzega zasad euli
#668 [14:53] <Kawaii_Arisu> "Nie przestrzega" czyli jak nie przestrzega ?
#669 [14:53] <vx1ne> ma rangi ktore sa p2win
#670 [14:53] <vx1ne> zaraz tlumacze
#671 [14:53] <Kawaii_Arisu> Wiem co to p2win
#672 [14:54] <vx1ne> rangi daja dodatkowe dzialki, regiony
#673 [14:54] <vx1ne> a nie jest to opisane w opisie rangi
#674 [14:54] <vx1ne> gracze sie skarza
#675 [14:54] <vx1ne> a administracja nic z tym nie robi
#676 [14:54] <vx1ne> i ich wyzywa
#677 [14:54] <vx1ne> naprawde pomoz
#678 [14:55] <vx1ne> nie dosyc ze zostala nalozona na nich eula to jeszcze obgaduja to caly czas
#679 [14:55] <vx1ne> bylem tam w administracji i w kaciku administracyjnym na ich forum obgaduja jak moga zlamac zasady euli
#680 [14:55] <vx1ne> zrobcie cos jak najszybciej
#681 [14:56] <Kawaii_Arisu> Ja to normalny gracz, z tym to trzeba do Administracji sie zwrocic,
#682 [14:56] <PaSiiDon> nooo, i cant enter
#683 [14:56] <vx1ne> ranga za 100 zlotych daje nam 8 dzialek i 6 regionow na trybie survival
#684 [14:56] <vx1ne> trzeba to zglosic do wyzszych osob poniewaz tak nie moze byc
#685 [14:56] <PaSiiDon> i tryed all my passwords
#686 [14:56] <vx1ne> a normalny gracz ma jedna dzialke/region
#687 [14:57] <vx1ne> co moge z tym zrobic?
#688 [14:57] <Kawaii_Arisu> PaSiiDon well i cant really help as i aint a admin and just fell like trying to help, if the discord launcher requires a account to be created wich is not associated with Mojand a admin cant really help and only discord staff in that case.
#689 [14:57] <Kawaii_Arisu> Najlepiej to dac do aminow
#690 [14:57] <Kawaii_Arisu> Adminow*
#691 [14:57] <vx1ne> do adminow krainymc?
#692 [14:57] <Kawaii_Arisu> Nie do Adminow mojang.
#693 [14:58] <PaSiiDon> ok :(
#694 [14:58] <vx1ne> a jak to zrobic?
#695 [14:58] <PaSiiDon> ty, and good bye
#696 [14:58] <Kawaii_Arisu> Im sorry for me not being able to solve your issue, but i wish you luck.
#697 [14:58] <vx1ne> jak zglosic to do adminow mojang
#698 [14:59] <Kawaii_Arisu> https://help.mojang.com/customer/portal/emails/new
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#700 [14:59] <Kawaii_Arisu> Tu wpisujes swoj nick email itp i potem piszesz swoj problem
#701 [14:59] <Kawaii_Arisu> Nie potrzebne jest "Transaction ID"
#702 [15:00] <vx1ne> ok, dziekuje ;D
#703 [15:00] <vx1ne> a kiedy odpowiedza, wiesz moze?
#704 [15:00] <vx1ne> przyblizony czas
#705 [15:01] <Kawaii_Arisu> Mogom od Poniedzialku do Piatku ale jak za tydzien nie odpiszom to mozna sprobowac znowu napisac.
#706 [15:02] <Kawaii_Arisu> Bo wtedy oni tak pracujom.
#707 [15:03] <Kawaii_Arisu> Ale ja nie wiem bo jest duzo rzecy ktorzy admini/pracownicy robiom wiec majom malo czasu na takie Emaile/Pomoc Technicznom
#708 [15:04] <vx1ne> a musze to po angielsku napisac?
#709 [15:04] <vx1ne> czy po polsku?
#710 [15:04] <Kawaii_Arisu> Tak po angielsku
#711 [15:05] <Kawaii_Arisu> Jezeli masz problemy z angielskim to najlepiej na "Goggle tlumacz Polski/Angieslki" wpisz to co chcesz po polsku i potem kopiuj i wklej to po angielsku.
#712 [15:07] <Kawaii_Arisu> Oby to panu/pani pomoglo i dziekuje za zglaszanie to i zycze sczescia z twojom sprawom =3
#713 [15:09] * Michelle [webchat@108-217-168-147.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#714 [15:13] <Michelle> Hi. I'm a parent of a young minecraft fan. I'm trying to help her construct portals in creative mode using no mods. She plays using windows 10. Is there a youtube tutorial on this maybe? I'm not having much luck since it looks like a lot of the portals use mods. We did create a portal to the Nether. Buy my daughter of course wants more portal opti
#715 [15:13] <Michelle> ons. Does anyone have any insight on this?
#716 [15:13] <vx1ne> ok dziekuje
#717 [15:14] <mattym> Michelle, If I am understanding you correctly, what you are trying to do can only be achieved with mods.
#718 [15:15] <Michelle> Got it. What exactly are mods and do I have to purchase them?
#719 [15:15] <mattym> Michelle, You said you played on Windows 10, are you using the Windows 10 Edition or Java Edition?
#720 [15:15] * vx1ne [webchat@host-176-221-121-228.dynamic.mm.pl] has quit. (Quit: webchat.esper.net)
#721 [15:16] <Michelle> Great question. How do I look that up for you?
#722 [15:16] <mattym> Michelle, Well they use different version numbers, so if you start the game up, there should be a version number on the main screen.
#723 [15:17] <mattym> Michelle, Just let me know what yours says
#724 [15:17] <Michelle> I'll take a look now.
#725 [15:17] <Michelle> v1.11.4
#726 [15:19] <mattym> Michelle, Ok, thats the Windows 10 Edition, which does not really have mods.
#727 [15:19] <Michelle> I just purchased this through the Mojang website about a month ago. I'm not even sure this is the latest version. Is this not a good version of the game possibly?
#728 [15:20] <mattym> Michelle, None of the versions of the games are sold directly through the Mojang site.
#729 [15:22] <Michelle> You are correct. Now that I think about it I did have to upload the game on a different page other than the actual Mojang site.
#730 [15:23] <Michelle> So mods are not possible with the Windows 10 edition -- If I'm understanding you correctly.
#731 [15:24] <mattym> Michelle, They are not. Windows 10 Edition has some addon packs, but they do not offer the same functionalities mods do.
#732 [15:25] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#733 [15:26] <Michelle> That's a bummer. I would love for her to be able to do all of the fun things with Minecraft that she watches on YouTube. Aside from purchasing the add on packs, would she be able to visit other fun realms or are those by invite only?
#734 [15:27] <mattym> Michelle, Yes, Realms require an invite from the owner.
#735 [15:28] <Michelle> Well Matt, I appreciate your help with this. I'm learning this all right along with her. It's a lot of information. Thank you so much.
#736 [15:30] <Kawaii_Arisu> Well depends, is it a normal Nether Portal or a End Portal ?
#737 [15:37] * Drewk [webchat@ip68-107-64-136.sd.sd.cox.net] has joined #minecrafthelp
#738 [15:39] <Drewk> my old minecraft username is Werd102. Apparently I migrated it around a year ago to a new Mojang account and I dont know what that email was. I just made another Mojang account and tried migrating my old Minecraft username to it but it gave me this message: Error! Your Minecraft account has already been migrated to a Mojang account. I dont want to
#739 [15:39] <Drewk> have to buy minecraft again. Please help
#740 [15:40] * Drewk [webchat@ip68-107-64-136.sd.sd.cox.net] has quit. (Client Quit)
#741 [15:43] <Kawaii_Arisu> Well you should be able to log into the old account through the launcher using the Username and Password
#742 [15:47] * HelloThere [webchat@108-218-32-203.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#743 [15:47] <Kawaii_Arisu> How do you become a volunteer ?
#744 [15:48] * asd [webchat@net165-ip5.suvorovo.org] has joined #minecrafthelp
#745 [15:48] <asd> Hello ?
#746 [15:48] <HelloThere> My minecraft java edition wont load past a certain point on the startup screen; the loading bar is stuck near the end and will go no further no matter how long I wait.
#747 [15:48] <asd> I need help with my minecraft server does anybody know ?
#748 [15:49] <Kawaii_Arisu> Try reinstalling the game.
#749 [15:49] * asd [webchat@net165-ip5.suvorovo.org] has quit. (Client Quit)
#750 [15:49] <HelloThere> I have tried twice restarting
#751 [15:49] <Kawaii_Arisu> But reinstalling ?
#752 [15:49] <HelloThere> oh sorry thx
#753 [15:49] <HelloThere> i will stick around in case it doesnt work
#754 [15:50] <Kawaii_Arisu> Its okay, if the problem still presists please contact a admin/volunteer as i have just also stuck around here and from time to time check up and try helping others
#755 [15:50] <HelloThere> ok
#756 [15:51] <HelloThere> so should i exit the chatroom?
#757 [15:51] <Kawaii_Arisu> No
#758 [15:51] <Kawaii_Arisu> just stay for now
#759 [15:51] <HelloThere> alright
#760 [15:52] <Kawaii_Arisu> But it appears all of the volunteers are ofline so try again in the afternoon tomorow
#761 [15:54] <HelloThere> so you have to go?
#762 [15:58] <Kawaii_Arisu> No
#763 [15:58] <Kawaii_Arisu> Im not a vollunteer just someone who got helped and decided to leave this running
#764 [15:59] <Kawaii_Arisu> Though u last person i help today
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#767 [16:25] * Davoid1 [webchat@cpe-98-28-103-57.columbus.res.rr.com] has joined #minecrafthelp
#768 [16:28] <Davoid1> Ummm
#769 [16:47] * Tom [webchat@h222.189.40.69.dynamic.ip.windstream.net] has joined #minecrafthelp
#770 [16:48] <Tom> Hello anytime i try to play any version of my mine craft base or modded it keeps crashing and it always says in task manager "Java SE Binary (not responding)"
#771 [16:49] <Tom> I have fully uninstalled and re installed minecraft i have also tried JARFIX but it hasnt worked
#772 [16:53] * BL4Z3_YT [webchat@97-120-37-133.ptld.qwest.net] has joined #minecrafthelp
#773 [16:53] <BL4Z3_YT> Hello I was wondering where the elytra texture is for Minecraft 1.12.2
#774 [16:54] * Tom [webchat@h222.189.40.69.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#775 [16:55] <BL4Z3_YT> Where is the elytra texture file stored in Minecraft 1.13.2 and can it be changed with Resource Packs
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#779 [16:59] <Jasmin1337> Hello?
#780 [17:00] <Jasmin1337> H e l l O?
#781 [17:01] * Ironcreeper790 [webchat@158.222.79.119] has joined #minecrafthelp
#782 [17:02] <Ironcreeper790> Hey pizano
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#784 [17:04] * Jasmin1337 [webchat@cpc85014-haye22-2-0-cust134.17-4.cable.virginm.net] has joined #minecrafthelp
#785 [17:04] <Jasmin1337> Hello?
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#788 [17:18] * patrick [webchat@c-73-210-209-247.hsd1.il.comcast.net] has joined #minecrafthelp
#789 [17:19] <patrick> hello i need help with my minecraft, it keeps crashing
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#797 [17:41] * andrewfromchina [webchat@c-73-142-28-52.hsd1.vt.comcast.net] has joined #minecrafthelp
#798 [17:41] <andrewfromchina> Hello
#799 [17:41] <andrewfromchina> I am having difficulties when clicking the play button once I launch minecraft
#800 [17:42] <andrewfromchina> It is failing to download "1.14.2.jar"
#801 [18:04] * kaito [webchat@174-21-7-69.tukw.qwest.net] has joined #minecrafthelp
#802 [18:04] <kaito> hi
#803 [18:05] <kaito> I cant fix my 3 verification questions
#804 [18:06] <kaito> helllllllloooooooooooooooooooooooooooooooooo
#805 [18:07] * kaito [webchat@174-21-7-69.tukw.qwest.net] has quit. (Client Quit)
#806 [18:12] * FryPanGirl [webchat@46-120-4-211.static.012.net.il] has joined #minecrafthelp
#807 [18:14] <FryPanGirl> hello, I bought minecraft in 2013 and stopped playing a few years ago. came back a few months ago and for some reason it says my account has no game in it. also even if I'm gonna rebuy it tells me I can't have the username I used to have, which is connected to this account which is very weird. I would like to get some help
#808 [18:14] * namename [webchat@cpe-76-187-77-66.tx.res.rr.com] has joined #minecrafthelp
#809 [18:15] <namename> hello, my account won't migrate. its still trying to make me re-buy the game
#810 [18:16] <FryPanGirl> my accounts are also migrated which makes it even weirder
#811 [18:17] <FryPanGirl> idk why my game is not showing and just lets me play demo
#812 [18:17] <namename> i was trying to get around using the original email because I forgot it, and support won't respond to me about it
#813 [18:18] <FryPanGirl> I have the original email so I'm lost xD
#814 [18:18] <FryPanGirl> it's just weird
#815 [18:24] * namename [webchat@cpe-76-187-77-66.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#816 [18:41] * PoktoZz [webchat@185-84-234-118.cust.avonet.cz] has joined #minecrafthelp
#817 [18:46] <CubeTheThird> FryPanGirl, what's your minecraft username?
#818 [18:47] <PoktoZz> Hi, I have a problem that sometimes Minecraft launcher says "Unable to fetch server status".
#819 [18:54] <FryPanGirl> CubeTheThird FryPanGirl
#820 [18:55] <CubeTheThird> FryPanGirl, and when you login to account.mojang.com/me do you see that name listed there?
#821 [18:57] * hunchoJACK [webchat@c-69-244-76-34.hsd1.va.comcast.net] has joined #minecrafthelp
#822 [18:58] <hunchoJACK> I'm having trouble starting my game, it says that there's not enough space on my disk but I feel like moving it to my SSD could corrupt files, what do I do?
#823 [19:00] <FryPanGirl> no, it's not there but when I open the game on my old laptop it's there
#824 [19:01] <FryPanGirl> ofc it tells me I can only play demo
#825 [19:02] <CubeTheThird> ??> hunchoJACK win/dxdiag
#826 [19:02] <Absol> hunchoJACK: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#827 [19:02] <CubeTheThird> FryPanGirl, it sounds like you're logging in with the wrong email address
#828 [19:04] <FryPanGirl> it's the only email adress I have connected to minecraft
#829 [19:04] <FryPanGirl> also when I log with same account to minecraft it shows the frypangirl
#830 [19:04] <FryPanGirl> so idk
#831 [19:05] <CubeTheThird> hmm
#832 [19:05] <CubeTheThird> ??> FryPanGirl launcher/log
#833 [19:05] <Absol> FryPanGirl: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#834 [19:05] <CubeTheThird> oops ignore that
#835 [19:05] <CubeTheThird> ??> FryPanGirl launcher/relog
#836 [19:05] <Absol> FryPanGirl: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#837 [19:05] * S [~spydar007@spydar007.com] has quit. (Ping timeout: 189 seconds)
#838 [19:06] <FryPanGirl> the thing is I used to have the game and now it's gone
#839 [19:06] <CubeTheThird> FryPanGirl, as far as I can tell the name is still registered. Are you sure it couldn't be attached to a different email address?
#840 [19:06] * RelentlessOJ [webchat@dhcp-202-195-57-69.cf-res.cfu.net] has joined #minecrafthelp
#841 [19:07] <FryPanGirl> like it shows me nothing on my mojang account, just that i have it from 2013
#842 [19:07] <RelentlessOJ> Ight, so my game wont load
#843 [19:07] * S [~spydar007@spydar007.com] has joined #minecrafthelp
#844 [19:07] <CubeTheThird> RelentlessOJ, what happens?
#845 [19:07] <FryPanGirl> but no game
#846 [19:07] <RelentlessOJ> I click play on the launcher, and is loads, but it stops at the tiny bit left
#847 [19:07] <RelentlessOJ> then doesn't respond
#848 [19:08] <RelentlessOJ> *it
#849 [19:08] <CubeTheThird> ??> RelentlessOJ av/adwcleaner
#850 [19:08] <Absol> RelentlessOJ: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#851 [19:08] <Absol> RelentlessOJ: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#852 [19:08] <CubeTheThird> FryPanGirl, that to me still sounds like you're logging in with the wrong email. We very often get people here who've created new mojang accounts somehow and login with the wrong one
#853 [19:08] * RelentlessOJ [webchat@dhcp-202-195-57-69.cf-res.cfu.net] has quit. (Client Quit)
#854 [19:09] <FryPanGirl> I only have one email so idk about that, all i know is frypangirl is supposed to be logged to the one I'm using cause it shows up in game on my old laptop
#855 [19:09] * Alvin [webchat@c-73-15-255-169.hsd1.ca.comcast.net] has joined #minecrafthelp
#856 [19:10] <Alvin> I cant find my email that i used for my alt account
#857 [19:11] * Alvin [webchat@c-73-15-255-169.hsd1.ca.comcast.net] has quit. (Client Quit)
#858 [19:12] * Aussie [webchat@cpe-174-105-226-115.columbus.res.rr.com] has joined #minecrafthelp
#859 [19:12] * MurderousKirk [webchat@fw.17wb.vaskywire.net] has joined #minecrafthelp
#860 [19:12] <Aussie> Hello I just installed minecraft and It is having an issue downloading
#861 [19:12] <CubeTheThird> Aussie, what's the problem exactly?
#862 [19:12] <MurderousKirk> Hello. I logged into my old account and it asked me to migrate. I migrated successfully. I log into my migrated account and it asks me to migrate. I can't actually complete the login due to this loop.
#863 [19:13] <CubeTheThird> FryPanGirl, hmm... that's odd. You might need to contact Mojang about your account then
#864 [19:13] <CubeTheThird> ??> FryPanGirl mojang/email
#865 [19:13] <Absol> FryPanGirl: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#866 [19:13] <Absol> FryPanGirl: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#867 [19:13] <Aussie> I'm in the launcher and i clicked play.
#868 [19:13] <CubeTheThird> MurderousKirk, the login into the game launcher?
#869 [19:13] <Aussie> and it wont let me play it keeps saying unable to download soemthing
#870 [19:14] <MurderousKirk> CubeTheThird I have to login to download the game
#871 [19:14] <CubeTheThird> Aussie, do you have ByteFence installed?
#872 [19:14] <Aussie> I'm not sure what that is how do I check
#873 [19:14] <CubeTheThird> MurderousKirk, you can download from https://minecraft.net/download
#874 [19:14] <CubeTheThird> ??> Aussie tools/hjt
#875 [19:14] <Absol> Aussie: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#876 [19:14] <Absol> Aussie: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#877 [19:15] <MurderousKirk> I will try that thanks
#878 [19:16] <Aussie> Unable to save download. upwards_ambient3.ogg
#879 [19:16] <Aussie> This is what it's saying
#880 [19:16] * Martin [webchat@ip5f5bd18f.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#881 [19:16] <FryPanGirl> CubeTheThird thanks I wrote to them before coming over here
#882 [19:16] <MurderousKirk> It says my account is invalid, and after I reset password it tells me to migrate my account
#883 [19:16] <MurderousKirk> I'll try migrating again...
#884 [19:16] * FryPanGirl [webchat@46-120-4-211.static.012.net.il] has quit. (Quit: webchat.esper.net)
#885 [19:16] <CubeTheThird> MurderousKirk, what's your username?
#886 [19:17] <MurderousKirk> shound be MurderousKirk
#887 [19:17] <MurderousKirk> let me do forgot my username though
#888 [19:17] <MurderousKirk> nevermind that just says to contact support
#889 [19:17] <CubeTheThird> MurderousKirk, hmm ya as far as I can tell the account is not yet migrated
#890 [19:17] <Martin> I have a issue I after I migrated my minecraft account I tried opening realms and it shows me a parental consent screen I did what it asked but still pops up. It works on my mac
#891 [19:18] <CubeTheThird> ??> Martin launcher/relog
#892 [19:18] <Absol> Martin: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#893 [19:18] <MurderousKirk> Error! Your Minecraft account has already been migrated to a Mojang account.Go to the log in page and use your e-mail address to login.
#894 [19:19] <MurderousKirk> Login page says
#895 [19:19] <MurderousKirk> Error! Unknown e-mail address or password.
#896 [19:19] <MurderousKirk> but I can successfully reset my password
#897 [19:19] <MurderousKirk> and I just did so I know its right
#898 [19:19] * Martin [webchat@ip5f5bd18f.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#899 [19:19] <Aussie> I'm still not sure how to check on byteFence
#900 [19:19] <CubeTheThird> Aussie, follow the instructions Absol gives you
#901 [19:19] <CubeTheThird> ??> Aussie tools/hjt
#902 [19:19] <Absol> Aussie: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#903 [19:19] <Absol> Aussie: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#904 [19:20] <CubeTheThird> MurderousKirk, hmm I just noticed something odd
#905 [19:20] <MurderousKirk> So I'm stuck in a loop it seems
#906 [19:20] <MurderousKirk> oh?
#907 [19:20] <CubeTheThird> MurderousKirk, when I lookup the status for that username, it's coming up as "1220Plug". Have you seen that one before?
#908 [19:20] <MurderousKirk> no..
#909 [19:20] <MurderousKirk> can you lookup my email?
#910 [19:21] <MurderousKirk> I haven't used this account in yars
#911 [19:21] <MurderousKirk> years*
#912 [19:21] <MurderousKirk> it may have been stolen?
#913 [19:21] * Martin [webchat@ip5f5bd18f.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#914 [19:21] <Martin> I still get the same issue I tried
#915 [19:22] <CubeTheThird> MurderousKirk, we're volunteers here so we don't have access to that info. You might need to contact Mojang to fix the account
#916 [19:22] <CubeTheThird> ??> MurderousKirk mojang/email
#917 [19:22] <Absol> MurderousKirk: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#918 [19:22] <Absol> MurderousKirk: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#919 [19:22] <CubeTheThird> Martin, you logged out and back into the launcher?
#920 [19:22] <Martin> Yes
#921 [19:22] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#922 [19:22] <MurderousKirk> dang ok, I sent them an email monday so I guess I'll keep waiting
#923 [19:22] * hunchoJACK [webchat@c-69-244-76-34.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#924 [19:23] <MurderousKirk> long response time
#925 [19:23] <MurderousKirk> Thanks for looking into it
#926 [19:23] <CubeTheThird> Martin, how long ago did you setup the parental consent stuff?
#927 [19:24] <Martin> 2 weeks ago it works on my mac
#928 [19:24] <Martin> I tried unitstalling and reinstalling minecraft aswell
#929 [19:24] * MurderousKirk [webchat@fw.17wb.vaskywire.net] has quit. (Quit: webchat.esper.net)
#930 [19:24] <CubeTheThird> Martin, hmm let's try doing a more thorough uninstall (the normal one can leave behind stuff)
#931 [19:24] <CubeTheThird> ??> Martin mac/reinst
#932 [19:24] <Absol> Martin: You may need to reinstall the locally installed files that Minecraft puts into place.
#933 [19:24] <Absol> Martin: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#934 [19:25] <CubeTheThird> Martin, make sure the game launcher is closed when you do this
#935 [19:25] * MurderousKirk [webchat@fw.17wb.vaskywire.net] has joined #minecrafthelp
#936 [19:25] <Martin> ok
#937 [19:25] <MurderousKirk> Hey can you tell me that pug username again?
#938 [19:25] <MurderousKirk> I closed the chat but I'm going to try migrating using that username
#939 [19:25] * GrapeJuicest [webchat@c-98-199-146-92.hsd1.tx.comcast.net] has joined #minecrafthelp
#940 [19:25] <CubeTheThird> MurderousKirk, 1220Plug
#941 [19:25] <MurderousKirk> thanks
#942 [19:25] <GrapeJuicest> everytime i try to launch minecraft it says "unable to locate java runtime" i've deleted and reinstalled both minecraft and java and this still shows up, i use a macbook pro. please help
#943 [19:26] <CubeTheThird> GrapeJuicest, I assume you're using the official game launcher from https://minecraft.net/download
#944 [19:26] <GrapeJuicest> yes
#945 [19:27] <CubeTheThird> MurderousKirk, hmm ya. Did another check elsewhere and it seems the username was changed several times. Definitely looks to have been stolen
#946 [19:27] <MurderousKirk> weird, it will let me reset with my email and MurderousKirk, but I get nothing with my email and 1220Plug
#947 [19:27] <MurderousKirk> Yeah that email password combo had every account stolen
#948 [19:27] <CubeTheThird> MurderousKirk, see https://namemc.com/search?q=1220Plug
#949 [19:27] <MurderousKirk> it's an old one
#950 [19:27] <MurderousKirk> literally any account with that combo gets broken into
#951 [19:27] <MurderousKirk> hacker bots are crazy man
#952 [19:28] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has quit. ()
#953 [19:28] * aussie [webchat@cpe-174-105-226-115.columbus.res.rr.com] has joined #minecrafthelp
#954 [19:28] <MurderousKirk> I'll contact support and let them know thank you
#955 [19:29] <CubeTheThird> GrapeJuicest, reinstall the game launcher, open it and we'll try making changes to the game profile
#956 [19:29] * RafaelGT [webchat@179.7.194.152] has joined #minecrafthelp
#957 [19:29] <GrapeJuicest> ok ill tell you once ive done that
#958 [19:29] <RafaelGT> someone speak spanish?
#959 [19:29] <aussie> Okay I ran the AV now where do I paste the log
#960 [19:30] <RafaelGT> i need help, please, someone speak spanish?
#961 [19:30] <CubeTheThird> RafaelGT, we only speak English here
#962 [19:30] <RafaelGT> Well, no problemn
#963 [19:30] <RafaelGT> I have a problem opening minecraft
#964 [19:30] <CubeTheThird> aussie, no need for the log. Try playing the game again
#965 [19:30] <CubeTheThird> RafaelGT, what problem?
#966 [19:30] <aussie> Unable to save download. equip_chain5.ogg
#967 [19:31] <RafaelGT> when i try to play there is a box that says error
#968 [19:31] <aussie> this is what I'm getting now
#969 [19:31] <RafaelGT> i have my dxdiag information
#970 [19:31] <CubeTheThird> aussie, oh wait. you were running the trend micro tool. Paste the log onto http://paste.ubuntu.com and give the URL here.
#971 [19:31] <CubeTheThird> RafaelGT, give the URL to your report here
#972 [19:31] <RafaelGT> https://paste.ubuntu.com/p/pNSFP8Mqr5/
#973 [19:31] <Martin> CubeTheThird its still popping up with the same issue
#974 [19:31] <CubeTheThird> RafaelGT, one moment
#975 [19:32] <MurderousKirk> Thanks Cube, glad to have figured out the underlying issue. I'll wait for official support to get it sorted.
#976 [19:32] <MurderousKirk> You're the best fam
#977 [19:32] <RafaelGT> maybe can i give you the text that is in the box on minecraft
#978 [19:32] <MurderousKirk> Keep doing what you do
#979 [19:32] <GrapeJuicest> i've opened the launcher and ready for instructions
#980 [19:32] <CubeTheThird> Martin, so it's still saying you need parental consent for realms?
#981 [19:32] <Martin> yes
#982 [19:32] <CubeTheThird> Martin, but you have it working on a different computer?
#983 [19:32] <Martin> yes on my mac
#984 [19:33] <aussie> I think I'm doing this right
#985 [19:33] <aussie> https://paste.ubuntu.com/p/zQXzhSNt2b/
#986 [19:33] <CubeTheThird> RafaelGT, try download and install https://downloadcenter.intel.com/download/22521/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?v=t
#987 [19:34] <CubeTheThird> aussie, yes. One moment
#988 [19:34] <RafaelGT> Ok, im on it
#989 [19:34] <CubeTheThird> aussie, ahh yup. you do have bytefence
#990 [19:34] <CubeTheThird> ??> aussie av/bytefence
#991 [19:34] <Absol> aussie: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#992 [19:34] * MurderousKirk [webchat@fw.17wb.vaskywire.net] has quit. (Quit: webchat.esper.net)
#993 [19:35] <CubeTheThird> Martin, are both computers macs?
#994 [19:35] <Martin> no one is a pc
#995 [19:35] * GrapeJuicest [webchat@c-98-199-146-92.hsd1.tx.comcast.net] has joined #minecrafthelp
#996 [19:35] <Martin> the pc is having the issue with the parental consent
#997 [19:35] <CubeTheThird> Martin, ahh... and it's on the PC that it's not working. Let me give you the PC uninstall instructions
#998 [19:35] <CubeTheThird> ??> Martin win/reinst
#999 [19:35] <Absol> Martin: You may need to reinstall the locally installed files that Minecraft puts into place.
#1000 [19:35] <Absol> Martin: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1001 [19:35] <Martin> thanks will try
#1002 [19:36] <CubeTheThird> GrapeJuicest, in the launcher go to launch options and choose the game profile
#1003 [19:36] <GrapeJuicest> yup
#1004 [19:36] <CubeTheThird> GrapeJuicest, there, do you see the Java Executable setting?
#1005 [19:36] <GrapeJuicest> yes its set to off
#1006 [19:36] * Kolton_A [webchat@75-168-219-252.mpls.qwest.net] has joined #minecrafthelp
#1007 [19:36] <Kolton_A> Hello
#1008 [19:37] <Kolton_A> For some reason my minecraft stops loadings when i launch it. It does not crash it just stops loading. Can someone help?
#1009 [19:37] <CubeTheThird> Kolton_A, let's run a malware scan first
#1010 [19:37] <CubeTheThird> ??> Kolton_A av/adwcleaner
#1011 [19:37] <Absol> Kolton_A: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1012 [19:37] <Absol> Kolton_A: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1013 [19:37] <RafaelGT> I could not install it, it says that my system does not meet the requirements
#1014 [19:37] <CubeTheThird> GrapeJuicest, hmm ok. Do you know if you have java 8 installed? We'll try setting it manually
#1015 [19:38] <RafaelGT> CubeTheThird
#1016 [19:38] <GrapeJuicest> yes i recently installed it but i can delete it and try to reinstall it again
#1017 [19:38] <CubeTheThird> RafaelGT, try this one: https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81507
#1018 [19:38] <GrapeJuicest> should i delete it or just keep it?
#1019 [19:38] <CubeTheThird> GrapeJuicest, you can keep it. Turn on the Java Executable setting, and set it to this: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java
#1020 [19:38] <RafaelGT> CubeTheThird is it not the same?
#1021 [19:38] <RafaelGT> or is another
#1022 [19:39] <GrapeJuicest> ok
#1023 [19:39] <CubeTheThird> RafaelGT, that's a different one
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#1025 [19:39] <aussie> okay i removed it now I'm just waiting on it to download
#1026 [19:40] <RafaelGT> i have to leave because the program says it
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#1028 [19:41] <Martin> Absol it didn't work
#1029 [19:41] <CubeTheThird> ok
#1030 [19:41] <RafaelGT> im not sure if im correctly speaking
#1031 [19:41] <RafaelGT> but im trying xd
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#1033 [19:41] <Martin> i did what u said
#1034 [19:41] <CubeTheThird> Martin, hmm that's very odd....
#1035 [19:43] <Martin> yea I will just send them a email in the meantime play on my mac Thanks for the help CubeTheThird and Absol
#1036 [19:43] <Martin> yea I will just send them a email in the meantime play on my mac Thanks for the help CubeTheThird and Absol
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#1039 [19:44] <GrapeJuicest> my connection disconnected i didnt get anything past 19:41
#1040 [19:45] <CubeTheThird> GrapeJuicest, did you set the java executable?
#1041 [19:45] <GrapeJuicest> yes
#1042 [19:45] <CubeTheThird> GrapeJuicest, ok save that setting, and try playing again
#1043 [19:45] <GrapeJuicest> oh
#1044 [19:45] <GrapeJuicest> i think it worked
#1045 [19:45] <GrapeJuicest> uh
#1046 [19:45] <GrapeJuicest> yep
#1047 [19:45] <GrapeJuicest> worked
#1048 [19:45] <GrapeJuicest> thanks so much man
#1049 [19:46] <CubeTheThird> awesome!
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#1051 [19:50] * ava [webchat@220-245-54-237.tpgi.com.au] has joined #minecrafthelp
#1052 [19:50] <ava> hello
#1053 [19:50] <CubeTheThird> hello ava
#1054 [19:50] <ava> i have minecraft on my ipad and not on my computerdo i have to pay again to get it on my computer?
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#1056 [19:51] <ava> sorry i have bad spelling
#1057 [19:51] * sam123wow [webchat@69-71-39-97.hutchtel.net] has joined #minecrafthelp
#1058 [19:51] * jake [webchat@108-236-232-129.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#1059 [19:51] <CubeTheThird> ava, yes, each edition is a separate purchase
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#1062 [19:52] <sam123wow> I teleported too far in my minecraft realms, and now i have "invaled move player packet recieved". is there any good way to fix this
#1063 [19:52] <ava> ... i cant aford it again
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#1066 [19:52] <Guest93445> hello my minecraft launcher says "Unable to save download. br_fr.json"/
#1067 [19:54] <CubeTheThird> Guest93445, do you have bytefence installed?
#1068 [19:54] <Guest93445> nope
#1069 [19:54] <Guest93445> segurazo i think is doing it
#1070 [19:55] <CubeTheThird> ??> Guest93445 tools/hjt
#1071 [19:55] <Absol> Guest93445: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1072 [19:55] <Absol> Guest93445: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1073 [19:56] * MiNotch [webchat@b5df92d9.virtua.com.br] has joined #minecrafthelp
#1074 [19:58] <MiNotch> Hello good night, i sent a ticket for the support and I want to cancel it, how do I do it?
#1075 [19:59] * Taibi [webchat@ool-2f10ae2a.dyn.optonline.net] has joined #minecrafthelp
#1076 [20:00] <Taibi> Hello I am looking for help on getting a hacked account back?
#1077 [20:00] <MiNotch> Hello taibi, you can try to send a support by proving that you and the account owner
#1078 [20:01] <Taibi> i would never be able to get a transaction id i bought the game in alpha
#1079 [20:01] <MiNotch> a email
#1080 [20:01] <Taibi> but i found an email that says ur account has been migrated from when the person did it
#1081 [20:02] <MiNotch> you know the first email of the account?
#1082 [20:02] <Taibi> yes
#1083 [20:02] <MiNotch> this is a proof
#1084 [20:02] <Taibi> thats where i found that email
#1085 [20:02] <MiNotch> can try it
#1086 [20:02] * whiterabbit [webchat@cpe-142-255-25-39.nyc.res.rr.com] has joined #minecrafthelp
#1087 [20:02] <whiterabbit> hey
#1088 [20:02] <Taibi> alright
#1089 [20:02] <whiterabbit> is anyone here?
#1090 [20:02] <MiNotch> hello
#1091 [20:03] * Taibi [webchat@ool-2f10ae2a.dyn.optonline.net] has quit. (Client Quit)
#1092 [20:03] <MiNotch> i need help to cancel a ticket
#1093 [20:03] <whiterabbit> My minecraft account was stolen
#1094 [20:03] <MiNotch> send a email for support
#1095 [20:03] <whiterabbit> Ok I did
#1096 [20:03] <whiterabbit> is this a common issue>
#1097 [20:03] <whiterabbit> ?
#1098 [20:04] <MiNotch> prove that you owner
#1099 [20:04] <MiNotch> idk
#1100 [20:04] <whiterabbit> I did, I have the transaction id
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#1102 [20:08] <MiNotch> ok i got it i send for cancel i hope ticket's close
#1103 [20:08] <MiNotch> ok i got it i send for cancel i hope ticket's close
#1104 [20:08] * MiNotch [webchat@b5df92d9.virtua.com.br] has left #minecrafthelp
#1105 [20:12] <Guest93445> what do i do after i paste it into content section
#1106 [20:15] <Guest93445> https://paste.ubuntu.com/p/3f4Hp2D7dY/
#1107 [20:20] <CubeTheThird> Guest93445, one moment
#1108 [20:20] <Guest93445> np
#1109 [20:22] <CubeTheThird> Guest93445, hmm the only thing I could see causing issues is your anti-virus. Can you temporarily disable it, or allow the game as an exception?
#1110 [20:22] <Guest93445> okay thanks
#1111 [20:23] <Guest93445> i'll check real quick\
#1112 [20:23] * PabloDeBablo [webchat@d216-121-166-20.home3.cgocable.net] has joined #minecrafthelp
#1113 [20:24] <PabloDeBablo> Hello, I'm not sure what to do as I cant remember my security questions nor can do I currently have access to my email connected to the account anymore any tips?
#1114 [20:24] <CubeTheThird> PabloDeBablo, you'll have to contact Mojang for assistance
#1115 [20:24] <CubeTheThird> ??> PabloDeBablo mojang/email
#1116 [20:24] <Absol> PabloDeBablo: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1117 [20:24] <Absol> PabloDeBablo: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1119 [20:36] * Derek [webchat@203.100.3.178] has joined #minecrafthelp
#1120 [20:37] <Derek> Hey, Is there a way to change security questions without an email? I deleted my gmail account but I forgot my security questions and I have no way of remembering some of them
#1121 [20:37] <Derek> Hey, Is there a way to change security questions without an email? I deleted my gmail account but I forgot my security questions and I have no way of remembering some of them
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#1123 [20:50] * Confusion_ [webchat@12.189.234.2] has joined #minecrafthelp
#1124 [20:51] <Confusion_> Is there a way to change my email on my account if the email im trying to change it from is deleted and not recoverable?
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#1127 [21:04] <CubeTheThird> Confusion_, you have to contact Mojang about that
#1128 [21:04] <CubeTheThird> ??> Confusion_ mojang/email
#1129 [21:04] <Absol> Confusion_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1130 [21:04] <Absol> Confusion_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1134 [21:22] * deviltown_ [webchat@108-243-133-251.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#1135 [21:23] <deviltown_> My card info is correct, but no matter how many times i re-enter it or anything, it always says "An error occurred while placing order, please verify credit card info and try again"
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#1137 [21:36] * aot16 [webchat@c-67-173-203-1.hsd1.ga.comcast.net] has joined #minecrafthelp
#1138 [21:38] <aot16> My brother has been trying to login to his minecraft account after having been inactive for a few months. He cannot remember the email he used to log in with, but remembers his username and password. Is there any way around this or for him to access his account?
#1139 [21:45] * Anthony [webchat@cpe-172-73-71-211.carolina.res.rr.com] has joined #minecrafthelp
#1140 [21:45] * aot16 [webchat@c-67-173-203-1.hsd1.ga.comcast.net] has joined #minecrafthelp
#1141 [21:45] <aot16> My brother has been trying to login to his minecraft account after having been inactive for a few months. He cannot remember the email he used to log in with, but remembers his username and password. Is there any way around this or for him to access his account?
#1142 [21:46] <Anthony> I submitted a ticket for a lost account about two weeks ago and haven't heard anything back from Mojang yet. Should I go ahead and submit another or just wait indefinitely?
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#1146 [21:59] <CubeTheThird> aot16, he'll have to contact Mojang to restore the account, however I would recommend first trying to reset the account password with any email he knows
#1147 [21:59] <CubeTheThird> ??> aot16 account/reset-password
#1148 [21:59] <Absol> aot16: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1149 [21:59] <Absol> aot16: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1150 [22:01] <aot16> So he can reset the password without knowing the email? And I tried migrating the account, but that required the email as well
#1151 [22:02] <CubeTheThird> aot16, migrating only applies to accounts registered before 2013. He can try resetting the password with any email address he knows. If the reset email comes in, there's an account on it
#1152 [22:02] <CubeTheThird> aot16, otherwise he'll have to contact Mojang
#1153 [22:03] <aot16> OK. We already contacted Mojang. Thank you!
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#1155 [22:39] * happyhoffis [webchat@dslb-002-206-210-032.002.206.pools.vodafone-ip.de] has joined #minecrafthelp
#1156 [22:39] <happyhoffis> Hello, anyone here?
#1157 [22:41] * happyhoffis [webchat@dslb-002-206-210-032.002.206.pools.vodafone-ip.de] has quit. (Client Quit)
#1158 [22:52] * Banana [webchat@cpe-76-180-97-2.buffalo.res.rr.com] has joined #minecrafthelp
#1159 [22:53] * Qmak [webchat@eqt154.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#1160 [22:53] <Qmak> Hello, is anyone here? :D
#1161 [22:53] * Gabe [webchat@32.208.211.42] has joined #minecrafthelp
#1162 [22:53] <Gabe> Hi
#1163 [22:53] <Banana> I already purchased an account and on my new computer it doesn't let me log in and wants me to pay again. Help
#1164 [22:54] <Gabe> I bought minecraft java edition. redeemed windows 10 edition. But says i still have to purchase it
#1165 [22:54] <Banana> hello?
#1166 [22:54] <Banana> we have the same problem gabe
#1167 [22:55] <Gabe> i needa play with my xbox friends my dude
#1168 [22:55] <Banana> Jesus crust where are the help supporters
#1169 [22:55] <Gabe> and ofc this happens
#1170 [22:55] <Gabe> ikkkkkk
#1171 [22:55] <Banana> crist
#1172 [22:55] <Gabe> welp this is pointless. I emailed them soooo
#1173 [22:55] <Gabe> but see yuh
#1174 [22:55] * Gabe [webchat@32.208.211.42] has quit. (Client Quit)
#1175 [22:55] <Banana> I also want to play with friends
#1176 [22:56] <Banana> bye suckers!!!
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#1179 [23:07] * realms_purblme [webchat@Host-By.DMIT.io] has joined #minecrafthelp
#1180 [23:07] <realms_purblme> I can't join in realms
#1181 [23:08] * XxsalemDxX [webchat@75-18-106-115.lightspeed.lsvlky.sbcglobal.net] has joined #minecrafthelp
#1182 [23:18] * honkasumi [webchat@46.99.47.165] has joined #minecrafthelp
#1183 [23:18] <honkasumi> hello
#1184 [23:18] <honkasumi> i need help
#1185 [23:18] <honkasumi> i cant log in on my account
#1186 [23:21] <honkasumi> hello
#1187 [23:21] <XxsalemDxX> https://paste.gg/p/anonymous/72c1ebb834c44c96adb564eb12b1840e
#1188 [23:22] <honkasumi> where can i write someone that works at mojang
#1189 [23:22] <honkasumi> this takes too loong
#1190 [23:23] <honkasumi> i need to write an email to someone that work at mojang
#1191 [23:36] * Hachikachi [webchat@174-28-81-173.albq.qwest.net] has joined #minecrafthelp
#1192 [23:36] <Hachikachi> Hello
#1193 [23:37] <Hachikachi> I am unable to log in to my Minecraft account because the launcher says it is unable to "fetch server status".
#1194 [23:37] <Hachikachi> I am connected to the internet and was logged in prior to this.
#1195 [23:37] <Hachikachi> I am connected to the internet and was logged in prior to this.
#1196 [23:37] * Hachikachi [webchat@174-28-81-173.albq.qwest.net] has left #minecrafthelp
#1197 [23:39] * darkaluminum [webchat@174-28-81-173.albq.qwest.net] has joined #minecrafthelp
#1198 [23:39] <darkaluminum> hi
#1199 [23:48] * Josh3 [webchat@cpe-98-157-240-94.ma.res.rr.com] has joined #minecrafthelp
#1200 [23:48] <Josh3> I have the Microsoft: Xbox One Edition on my Xbox. My friend with the Gamepass has a different version that came with the Gamepass. His is the Windows 10 version that he plays on his Xbox. To play with him I have to have the version that he has. In the Minecraft: Xbox One Edition version, it has a button that says, "Download the latest version of M
#1201 [23:48] <Josh3> iecraft for FREE!" Upon clicking this it take some to the same version that my friend has, but it asks me to pay 19.99. I want to be able to play with my friend on that version, but do not want to pay for Money as I have already bought Minecraft. What should I do?
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