#1 [00:04] * Jay [webchat@24.115.28.137.res-cmts.sth3.ptd.net] has joined #minecrafthelp
#2 [00:04] <Jay> I cant open my minecraft app
#3 [00:06] <Jay> i was digging through my computer filed when i found my old minecraft app and when i opened it up it gave me this message
#4 [00:07] * Jay [webchat@24.115.28.137.res-cmts.sth3.ptd.net] has quit. (Client Quit)
#5 [00:11] <Connor> yeah I cant get into Minecraft too
#6 [00:13] * MattL [webchat@174.240.245.168.static.addr.dsl4u.ca] has joined #minecrafthelp
#7 [00:14] <MattL> i cant seem to log into my account even after changing my pw and waiting
#8 [00:20] * MattL [webchat@174.240.245.168.static.addr.dsl4u.ca] has quit. (Quit: webchat.esper.net)
#9 [00:40] * Jelly-san [webchat@pool-100-33-11-252.nycmny.fios.verizon.net] has joined #minecrafthelp
#10 [00:43] <Jelly-san> Hello! I'm having trouble importing my premium minecraft account into my Mojang account because it was not linked to an email. I use my username to login whenever I play minecraft. Is there a way to import the account without an email? I have already sent an email to Mojang support regarding my situation but I was just wondering if there was anothe
#11 [00:43] <Jelly-san> r solution.
#12 [00:43] * Iain [webchat@203-59-166-2.dyn.iinet.net.au] has joined #minecrafthelp
#13 [00:44] <Iain> Hi, I was just trying to transfer my old minecraft account over and I cant remember the email that I used for it
#14 [00:47] * shaw5lee [webchat@c-76-106-34-227.hsd1.md.comcast.net] has joined #minecrafthelp
#15 [00:50] <shaw5lee> I kinda? got kicked out bc I went away from the page for a bit. but I was able to paste my error. I've been trying to do my research, and I'm feeling like it has to do with maybe my drivers? It isn't the RAM allocation(I changed it from 2 to 2, nothing, so it's back to 2 now), I'm running Java 64bit on a 64bit computer (which I installed the latest
#16 [00:50] <shaw5lee> version of and uninstalled earlier versions), I re-downloaded Minecraft, and I'm still getting the same error. here is the crash report (it happens on loading minecraft) https://paste.ubuntu.com/p/VkZQ6gb35G/
#17 [00:51] * Jess [webchat@cpe-1-159-98-11.vb12.vic.asp.telstra.net] has joined #minecrafthelp
#18 [00:52] * Jess [webchat@cpe-1-159-98-11.vb12.vic.asp.telstra.net] has quit. (Client Quit)
#19 [00:52] <shaw5lee> sorry, 1 to 2 RAM
#20 [01:00] * Iain [webchat@203-59-166-2.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#21 [01:01] * Iain [webchat@203-59-166-2.dyn.iinet.net.au] has joined #minecrafthelp
#22 [01:02] <Iain> Hi, I was just trying to transfer my old minecraft account to the new one and I cant remember the email that I used
#23 [01:10] * AwashedCube [webchat@ip68-8-145-110.sd.sd.cox.net] has joined #minecrafthelp
#24 [01:14] <AwashedCube> hello
#25 [01:20] * Skinman29 [webchat@net-109-115-13-111.cust.vodafonedsl.it] has joined #minecrafthelp
#26 [01:22] <Skinman29> hi, i am looking for someone who can help me with the parental control payment system
#27 [01:23] <Skinman29> we have been waiting for about 4 hours since we made the payment and it's still loading, is it normal?
#28 [01:23] * Jelly-san [webchat@pool-100-33-11-252.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#29 [01:55] * Iain [webchat@203-59-166-2.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#30 [02:03] * trilo [webchat@99-127-180-138.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#31 [02:04] <trilo> how does MC support work?
#32 [02:05] <trilo> I have not played minecraft since 2015, and forgot the password to my email, and my MC account. will they just tell me the email thru support? OR are they able to change it if given the transaction ID
#33 [02:06] <trilo> want to make sure I dont waste my time with support
#34 [02:06] <Skinman29> you have to go on the minecraft website login go change password click it, it will send you an email to confirm that that's you and then you will be able to change your password
#35 [02:07] <Skinman29> if you forgot your email i don't know
#36 [02:07] <trilo> i know the email but it was a throwaway email from 2015 forgot pass
#37 [02:07] <trilo> but i sent them the transaction ID, are they able to change the email for me? or will they just tell me the email
#38 [02:31] * jasper [webchat@cpe-121-221-161-184.vb01.vic.asp.telstra.net] has joined #minecrafthelp
#39 [02:32] <jasper> okay so I'm playing on Mac and my cursor is showing in game and I have to double left click to use it, it was not like this last nigh but now is.
#40 [03:01] * hamiltino [webchat@120.153.142.178] has joined #minecrafthelp
#41 [03:02] <hamiltino> Hi i have not received a reset email
#42 [03:02] <hamiltino> for password
#43 [03:02] <hamiltino> i have checked junk email and still nothing there
#44 [03:04] * testuy [webchat@213.86.213.130] has joined #minecrafthelp
#45 [03:05] <testuy> ??< account/send-email/wait-time
#46 [03:05] * testuy [webchat@213.86.213.130] has quit. (Client Quit)
#47 [03:05] <hamiltino> mathew220@hotmail.com
#48 [03:05] <hamiltino> over 2 weeks wait
#49 [03:19] * Tum [webchat@no-reverse-yet.comsave.nl] has joined #minecrafthelp
#50 [03:19] <Tum> Hello
#51 [03:20] <Greymagic27> Tum, Hey! How can we help?
#52 [03:20] <Tum> Well, i cant download minecraft 1.14.2
#53 [03:20] <Tum> it says -7: ERR_TIMED_OUT
#54 [03:20] <Tum> and that there is no realms-14-16
#55 [03:20] <Greymagic27> jasper, https://bugs.mojang.com/browse/MC-145948
#56 [03:20] <Greymagic27> Tum, Could you send an image of the error message?
#57 [03:20] <Greymagic27> ??> Tum imgur
#58 [03:20] <Absol> Tum: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#59 [03:20] <Tum> its dutch
#60 [03:20] <Tum> but ill try
#61 [03:22] <Tum> https://imgur.com/a/J7EbJZV
#62 [03:22] <Greymagic27> Tum, Let's make sure that nothing on your PC is blocking you from downloading the needed files. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#63 [03:23] <Greymagic27> ??> Tum tools/hjt
#64 [03:23] <Absol> Tum: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#65 [03:23] <Absol> Tum: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#66 [03:25] * jasper [webchat@cpe-121-221-161-184.vb01.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#67 [03:25] <Tum> https://paste.ubuntu.com/p/GsZszWYHCm/
#68 [03:26] <Greymagic27> Uninstall protonVPN
#69 [03:26] <Tum> Okay
#70 [03:26] * Jack [webchat@mue-88-130-48-093.dsl.tropolys.de] has joined #minecrafthelp
#71 [03:26] <Jack> I can't join server
#72 [03:27] * Jack is now known as Guest15684
#73 [03:27] <Greymagic27> Guest15684, Hey. Does it give you any error message when you try?
#74 [03:27] <Guest15684> There stands not authenticated to minecraft .net
#75 [03:27] <Greymagic27> Guest15684, Log out of the launcher. Close the launcher.
#76 [03:27] <Greymagic27> Open the launcher again and log back in
#77 [03:28] <Guest15684> how
#78 [03:28] <Greymagic27> Guest15684, Click your username in the top right corner of the launcher and click the 'logout' button
#79 [03:29] <Tum> Greymagic27 i deleted it, what do i do now?
#80 [03:29] <Greymagic27> Tum, Restart your PC then try minecraft again. If it doesn't work come back here for further steps
#81 [03:29] <Tum> Okay, thanks!
#82 [03:29] * Tum [webchat@no-reverse-yet.comsave.nl] has quit. (Quit: webchat.esper.net)
#83 [03:30] <Guest15684> Thank you
#84 [03:33] <Guest15684> It worked
#85 [03:33] <Guest15684> Thank you
#86 [03:33] <Guest15684> Thank youThank you
#87 [03:33] <Guest15684> Thank you
#88 [03:33] <Guest15684> Thank you
#89 [03:33] <Guest15684> Thank you
#90 [03:33] <Greymagic27> :D Enjoy playing!
#91 [03:33] * Absol kicked Guest15684 from #minecrafthelp (Reason: uest15684 :Stop spamming)
#92 [03:34] * Tum [webchat@no-reverse-yet.comsave.nl] has joined #minecrafthelp
#93 [03:34] <Tum> Hello,
#94 [03:34] <Tum> it still gives me the same error
#95 [03:35] <Greymagic27> Tum, Welcome back. Let's get another hijackthis log:
#96 [03:35] <Greymagic27> ??> Tum tools/hjt
#97 [03:35] <Absol> Tum: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#98 [03:35] <Absol> Tum: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#99 [03:36] <Tum> https://paste.ubuntu.com/p/3p5Z6PzDXW/
#100 [03:37] <Greymagic27> Is this a school PC?
#101 [03:37] <Tum> Yes
#102 [03:38] <Greymagic27> Tum, It's possible your IT department has blocked minecraft. If you want to play you can either speak to them or look into buying a new PC for yourself
#103 [03:38] <Tum> Ah, well thats weird because other people in my class with the same laptop are able to play minecraft.
#104 [03:38] <Tum> thanks anyways
#105 [03:38] <Greymagic27> Tum, No problem. Enjoy school :D
#106 [03:39] <Tum> TY
#107 [03:39] * Tum [webchat@no-reverse-yet.comsave.nl] has quit. (Client Quit)
#108 [03:47] * Tum [webchat@no-reverse-yet.comsave.nl] has joined #minecrafthelp
#109 [03:48] <Tum> Hello, i tried to play 1.12 on this school pc and that worked. its just something with 1.14.2
#110 [03:53] * Tum [webchat@no-reverse-yet.comsave.nl] has quit. (Quit: webchat.esper.net)
#111 [03:55] * hi [webchat@cpe-121-216-104-253.bpxt-r-032.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#112 [03:55] <hi> hi
#113 [03:57] <hi> i am having trouble downloading mods. when i press play and click mods the mod i'm trying to download doesn't come up. can you please help me download mods properly.
#114 [04:02] <Greymagic27> ??> hi mods
#115 [04:02] <Absol> hi: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#116 [04:02] <Absol> hi: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#117 [04:35] * ethan_ [webchat@S010670037e5cc8e3.lb.shawcable.net] has joined #minecrafthelp
#118 [04:36] <ethan_> is there a way to transfer an old world from my old 360 account to my new account on xbox one?
#119 [04:39] * MASTER_SVK78 [webchat@gw.190.wircom.sk] has joined #minecrafthelp
#120 [04:39] <MASTER_SVK78> hallo
#121 [04:40] <MASTER_SVK78> is there anyone who can advise me?
#122 [04:40] <MASTER_SVK78> Good day! Please I need to change my minecraft nick. Now I have the nick MASTER_SVK78. But I need to change it back to nick filipfifif. I can't wait 30 days. I need my nick back! I will play a great competition and I need a nick and a filipfifif account. Well, if I have a nick MASTER_SVK78 I can't log on to the minecraft server on that account. wel
#123 [04:40] <MASTER_SVK78> l thank you!
#124 [04:42] <MASTER_SVK78> PLEASE!
#125 [04:43] * ethan_ [webchat@S010670037e5cc8e3.lb.shawcable.net] has quit. (Quit: webchat.esper.net)
#126 [04:59] * Gimmick [webchat@97-90-200-221.dhcp.losa.ca.charter.com] has joined #minecrafthelp
#127 [05:02] <Gimmick> unable to connect to world no longer available to join able to connect to the world. Trying to connect to friends world from windows 10 to mobile. All other games work fine online and I can join other minecraft servers just not his.
#128 [05:04] * nickers [webchat@5e0771d3.bb.sky.com] has joined #minecrafthelp
#129 [05:04] * Gimmick [webchat@97-90-200-221.dhcp.losa.ca.charter.com] has quit. (Quit: webchat.esper.net)
#130 [05:07] <nickers> I purchased the minecraft app on my iphone several months ago. Worked fine intially and now doesn't. My son says he cant move and cannot use his inventory. hes very upset and I cant seem to get any help from anyone as to what to try. have looked at various links etc but to no avail. I am getting annoyed now and thinking of trying to obtain a refund
#131 [05:07] <nickers> . its almost like its frozen. Any ideas?
#132 [05:17] * altbra [webchat@150.92-221-213.customer.lyse.net] has joined #minecrafthelp
#133 [05:17] * altbra [webchat@150.92-221-213.customer.lyse.net] has joined #minecrafthelp
#134 [05:18] * altbra [webchat@150.92-221-213.customer.lyse.net] has left #minecrafthelp
#135 [05:20] * Nebula [webchat@bb116-14-131-162.singnet.com.sg] has joined #minecrafthelp
#136 [05:21] <Nebula> hello?
#137 [05:21] * Nebula [webchat@bb116-14-131-162.singnet.com.sg] has quit. (Client Quit)
#138 [05:39] * gGeorge [webchat@ppp046177015242.access.hol.gr] has joined #minecrafthelp
#139 [05:46] <gGeorge> Hello, my name is George. For a very long time I had stopped playing Minecraft. When the new update came out (1.14) my friends and I were so excited about it and we wanted to start a server and try the new update out. So one of my friends created a Minecraft Realms server. He invited me but I couldn't join Realms because I had to update my account.
#140 [05:46] <gGeorge> When I was trying to press the Realms button I always got this screen http://prntscr.com/o0dx10 . When I tried to update my account with my parent's debit card it would stuck in the "Placing Order" screen. Do you know anything I can do to fix this?
#141 [05:53] * Lillloket [webchat@90-226-37-117-no2340.tbcn.telia.com] has joined #minecrafthelp
#142 [05:53] <Lillloket> hello my minecraft crashes every time
#143 [05:53] <Lillloket> the game does not even open
#144 [05:54] * Lillloket [webchat@90-226-37-117-no2340.tbcn.telia.com] has quit. (Client Quit)
#145 [05:57] <Greymagic27> MASTER_SVK78, Hey. You'll need to wait for the 30 days
#146 [05:57] <Greymagic27> ??> nickers bedrock/support
#147 [05:57] <Absol> nickers: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources.
#148 [05:58] <Greymagic27> ??> gGeorge account/send-email
#149 [05:58] <Absol> gGeorge: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#150 [05:58] <Absol> gGeorge: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#151 [06:04] * jackelmaster [webchat@41.79.82.82] has joined #minecrafthelp
#152 [06:06] <jackelmaster> hello my minecraft java doesnt want to save the download jopt-simple-4.6.jar what do i do?
#153 [06:06] <Greymagic27> jackelmaster, It looks like something is blocking you from downloading the needed files. Follow the steps which Absol will send below to run a basic malware scan:
#154 [06:07] <Greymagic27> ??> jackelmaster av/adwcleaner
#155 [06:07] <Absol> jackelmaster: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#156 [06:07] <Absol> jackelmaster: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#157 [06:07] * Lord_Craft_LP [webchat@149.233.135.232.dynamic-pppoe.dt.ipv4.wtnet.de] has joined #minecrafthelp
#158 [06:08] <jackelmaster> ok thanks
#159 [06:08] <Lord_Craft_LP> Hey i forgot my e-mail adress i´m only knowing my Passwort and Username, is there anyway to get my e-mail adress?
#160 [06:08] <Greymagic27> Lord_Craft_LP, See if this helps:
#161 [06:08] <Greymagic27> ??> Lord_Craft_LP account/forgot-email
#162 [06:08] <Absol> Lord_Craft_LP: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#163 [06:09] * jackelmaster [webchat@41.79.82.82] has quit. (Quit: webchat.esper.net)
#164 [06:10] * Lord_Craft_LP [webchat@149.233.135.232.dynamic-pppoe.dt.ipv4.wtnet.de] has quit. (Client Quit)
#165 [06:14] * jackelmaster [webchat@41.79.82.82] has joined #minecrafthelp
#166 [06:15] <jackelmaster> hello im back and i did the scan and restart thing as you siad and now it says it crashed and it ceeps saying that it crashed
#167 [06:15] <Greymagic27> jackelmaster, Welcome back. Let's take a look at that crash report:
#168 [06:15] <Greymagic27> ??> jackelmaster launcher/log
#169 [06:15] <Absol> jackelmaster: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#170 [06:16] * fatpanda [webchat@cpe-65-190-251-115.triad.res.rr.com] has joined #minecrafthelp
#171 [06:16] <fatpanda> hi
#172 [06:16] <Greymagic27> fatpanda, Hey. How can we help?
#173 [06:17] <fatpanda> i played Minecraft a long time ago
#174 [06:18] <fatpanda> i was trying to log in using my email but i don't know my password and i tried to reset my password and it never sends the emaikl
#175 [06:18] <fatpanda> emal*
#176 [06:18] <fatpanda> i 100% know it was this email
#177 [06:18] <Greymagic27> ??> fatpanda account/send-email
#178 [06:18] <Absol> fatpanda: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#179 [06:18] <Absol> fatpanda: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#180 [06:19] <fatpanda> has this happened to anyone else?
#181 [06:19] <Greymagic27> fatpanda, It's a known issue. This may help:
#182 [06:20] <Greymagic27> ??> fatpanda account/email-missing
#183 [06:20] <Absol> fatpanda: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#184 [06:20] <Absol> fatpanda: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#185 [06:20] <fatpanda> ok thx
#186 [06:20] <Absol> fatpanda: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#187 [06:20] <jackelmaster> how long does it take normaly to load my log output
#188 [06:21] <Greymagic27> jackelmaster, It shouldn't take long. Once the game crashes send the log by following the rest of the steps
#189 [06:23] <jackelmaster> ok well it crashes emidiatly after trying to play and its still loading my log output
#190 [06:23] <Greymagic27> jackelmaster, If the log output isn't working. Follow these steps:
#191 [06:23] <Greymagic27> ??> jackelmaster launcher/log-txt
#192 [06:23] <Absol> jackelmaster: We need to see your full launcher log, which is created in the game directory.
#193 [06:23] <Absol> jackelmaster: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#194 [06:25] * fatpanda [webchat@cpe-65-190-251-115.triad.res.rr.com] has quit. (Quit: webchat.esper.net)
#195 [06:28] <jackelmaster> it takes me too my computer where the local disk is
#196 [06:29] <Greymagic27> jackelmaster, Ah I see. Ok then, press the windows key and R at the same time. A run box should appear
#197 [06:29] <Greymagic27> In that box type '%appdata%/.minecraft'
#198 [06:29] <Greymagic27> That will bring you to where you need to be. Then you can follow the steps from here: In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#199 [06:34] <jackelmaster> ok i pasted it what now
#200 [06:34] <Greymagic27> Send the link here
#201 [06:35] <jackelmaster> https://paste.ubuntu.com/p/tSM3B47tZP/ like this
#202 [06:35] <Greymagic27> Yep. Hang on
#203 [06:35] <jackelmaster> ok
#204 [06:36] <Greymagic27> Does the crash happen without optifine?
#205 [06:36] <jackelmaster> yep
#206 [06:37] <Greymagic27> jackelmaster, Can you send the log without optifine?
#207 [06:37] <jackelmaster> ill try
#208 [06:38] * Vlinder [webchat@d54C438C3.access.telenet.be] has joined #minecrafthelp
#209 [06:40] <jackelmaster> https://paste.ubuntu.com/p/ZYhWpDZXVN/ i hope its the right one
#210 [06:40] <Greymagic27> That's still using optifine
#211 [06:40] <jackelmaster> ok hold on
#212 [06:42] <jackelmaster> all of it is optifine
#213 [06:42] <jackelmaster> but the latest release doenst download
#214 [06:43] <jackelmaster> 1.14.2
#215 [06:43] <Greymagic27> jackelmaster, I can hand you the possible fix for the failing to download, then we can get a log without optifine:
#216 [06:43] <Greymagic27> ??> jackelmaster av/adwcleaner
#217 [06:43] <Absol> jackelmaster: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#218 [06:43] <Absol> jackelmaster: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#219 [06:45] <jackelmaster> i allready tryed that
#220 [06:45] <jackelmaster> it didnt work
#221 [06:45] <Greymagic27> jackelmaster, Hmm ok. What's the error message that you get when you try to download 1.14.2?
#222 [06:46] <jackelmaster> it says a file cant be saved that was downloaded
#223 [06:46] <Greymagic27> jackelmaster, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#224 [06:46] <Greymagic27> ??> jackelmaster tools/hjt
#225 [06:46] <Absol> jackelmaster: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#226 [06:46] <Absol> jackelmaster: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#227 [06:47] * nickers [webchat@5e0771d3.bb.sky.com] has quit. (Quit: webchat.esper.net)
#228 [06:48] <Vlinder> I pay monthly for two subscriptions of minecraft Realms Monthly, so I want to cancel one. How can I save my worlds on my iPad and then getting back?
#229 [06:49] <Greymagic27> Vlinder, Hey. We don't support bedrock edition here but here are some places you can go to get support:
#230 [06:49] <Greymagic27> ??> Vlinder bedrock/support
#231 [06:49] <Absol> Vlinder: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources.
#232 [06:50] <jackelmaster> https://paste.ubuntu.com/p/gyTDTjv2Pw/ ok there
#233 [06:51] <Greymagic27> jackelmaster, Thanks. I can see two things known to cause your issue - Norton and mcafee. Here are the steps on how to remove both of them:
#234 [06:51] <Greymagic27> ??> jackelmaster av/norton
#235 [06:51] <Absol> jackelmaster: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#236 [06:51] <Greymagic27> ??> jackelmaster av/mcafee/uninstall
#237 [06:51] <Absol> jackelmaster: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#238 [06:55] * jackelmaster [webchat@41.79.82.82] has quit. (Quit: webchat.esper.net)
#239 [06:57] * jackelmaster [webchat@41.79.82.82] has joined #minecrafthelp
#240 [06:57] <jackelmaster> ok i uninstalled it what should i do now
#241 [07:00] <jackelmaster> my minecraft still crashes
#242 [07:15] <jackelmaster> hello some help
#243 [07:18] * Suka [webchat@162-224-255-41.lightspeed.brhmal.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#244 [07:18] * jackelmaster [webchat@41.79.82.82] has joined #minecrafthelp
#245 [07:19] <jackelmaster> hello anyone
#246 [07:20] <jackelmaster> my minecraft java is still crashing
#247 [07:21] * jackelmaster [webchat@41.79.82.82] has quit. (Client Quit)
#248 [07:21] * AlphaByl [webchat@87.71.51.196] has joined #minecrafthelp
#249 [07:21] <AlphaByl> hello
#250 [07:23] * AlphaByl [webchat@87.71.51.196] has quit. (Client Quit)
#251 [07:28] * morritz [webchat@HSI-KBW-046-005-007-052.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#252 [07:32] * Caspar [webchat@85.203.44.149] has joined #minecrafthelp
#253 [07:33] * Lillloket [webchat@90-226-37-117-no2340.tbcn.telia.com] has joined #minecrafthelp
#254 [07:33] <Caspar> Hello, i've been experiencing some problems
#255 [07:33] <Lillloket> me too
#256 [07:33] * AlphaByl [webchat@87.71.51.196] has joined #minecrafthelp
#257 [07:33] <Caspar> oh you arent even a helper?
#258 [07:33] <AlphaByl> hello
#259 [07:33] <Lillloket> my minecraft wont stop crashing
#260 [07:34] <Caspar> i cant get into my account
#261 [07:34] <Lillloket> i star the launcher then it crashes
#262 [07:34] <AlphaByl> i don't help
#263 [07:34] <morritz> Since today I cant join a world or a server. Yesterday everything worked. My minecraft loades for a little second in the world and then it just crashes and there is a message wich says: were sorry. I tried EVERYTHING from installing the game new to starting my pc new. After 2 hours of trying I landed here
#264 [07:34] <Caspar> not on minecraft.net or at the launcher i can login
#265 [07:34] <AlphaByl> i don'y help here!
#266 [07:34] <AlphaByl> t
#267 [07:35] <Caspar> it says upgrade to mojang but when i click it shows an error
#268 [07:35] <Lillloket> do we have anyoe who knows how to fix this
#269 [07:35] <morritz> no
#270 [07:35] <AlphaByl> mabe you can look on youtube i dunno
#271 [07:35] <Caspar> so this is pretty useless then?
#272 [07:35] <morritz> best support ever
#273 [07:35] <Caspar> this chat
#274 [07:35] <Lillloket> gr8
#275 [07:35] * Caspar [webchat@85.203.44.149] has quit. (Client Quit)
#276 [07:35] <Lillloket> well imma go and take a bath
#277 [07:35] <morritz> yeah i think they gave up on real issues with the game
#278 [07:35] <AlphaByl> it does say wait a few hours
#279 [07:35] <Lillloket> with my toaster
#280 [07:36] <AlphaByl> and be patient
#281 [07:36] <AlphaByl> they work here and i know it
#282 [07:36] <AlphaByl> it's just that they're busy
#283 [07:36] <Lillloket> ok
#284 [07:36] <Lillloket> well
#285 [07:36] <Lillloket> my minecraft chrashes before even starting
#286 [07:36] <morritz> Since today I cant join a world or a server. Yesterday everything worked. My minecraft loades for a little second in the world and then it just crashes and there is a message wich says: were sorry. I tried EVERYTHING from installing the game new to starting my pc new. After 2 hours of trying I landed here
#287 [07:37] <Lillloket> it worked like a week ago but now nothing
#288 [07:37] <morritz> mine worked yesterday too
#289 [07:37] <Lillloket> hmmmmmm
#290 [07:37] <AlphaByl> dude
#291 [07:38] * Lillloket [webchat@90-226-37-117-no2340.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#292 [07:38] * morritz [webchat@HSI-KBW-046-005-007-052.hsi8.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#293 [07:45] * Invictaan [webchat@5.159.34.101] has joined #minecrafthelp
#294 [07:46] <Invictaan> Hello, I just reinstalled the minecraft app. If I want to download 1.12.2 (for ex.) It says that it isnt possible. Could you please help us? Thanks!
#295 [07:48] <AlphaByl> i'm not a helper sry
#296 [07:48] <Invictaan> Who could help us elsewise?
#297 [07:48] <AlphaByl> you have to wait a while
#298 [07:48] <Invictaan> What is a while?
#299 [07:49] <AlphaByl> an uncertain amount of time
#300 [07:49] <Invictaan> Okay.
#301 [07:49] <Invictaan> but i hat u
#302 [07:49] <Invictaan> that was my little sister
#303 [07:49] <Invictaan> Im sorry
#304 [07:49] <AlphaByl> hahaha
#305 [07:52] * Lee0 [webchat@pD9F69F0F.dip0.t-ipconnect.de] has joined #minecrafthelp
#306 [07:52] <Lee0> when starting the game crashes with the error The game crashed whilst mouseclicked event handler
#307 [07:54] * Invictaan [webchat@5.159.34.101] has quit. (Quit: webchat.esper.net)
#308 [07:56] * AlphaByl [webchat@87.71.51.196] has joined #minecrafthelp
#309 [07:56] <AlphaByl> hello
#310 [07:56] <AlphaByl> hello
#311 [07:57] * AlphaByl [webchat@87.71.51.196] has left #minecrafthelp
#312 [07:57] <Greymagic27> ??> Lee0 launcher/log
#313 [07:57] <Absol> Lee0: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#314 [07:59] <Lee0> ok i sec
#315 [08:00] * AlphaByl [webchat@87.71.51.196] has joined #minecrafthelp
#316 [08:00] <AlphaByl> hello
#317 [08:01] <Greymagic27> AlphaByl, Hey. What's the issue?
#318 [08:01] <AlphaByl> oh it's you again
#319 [08:01] <AlphaByl> hi
#320 [08:01] * matthewh33 [webchat@71-222-148-183.albq.qwest.net] has joined #minecrafthelp
#321 [08:01] <AlphaByl> anyway
#322 [08:01] <Lee0> https://paste.ubuntu.com/p/QNg5HmBc6S/
#323 [08:02] * JeffC [webchat@c-73-14-44-223.hsd1.co.comcast.net] has joined #minecrafthelp
#324 [08:02] <Greymagic27> Lee0, Thanks! The standard launcher log isn't showing any errors that I can see, let's see if a full launcher log sheds any light on why you may be crashing
#325 [08:02] <Greymagic27> ??> Lee0 launcher/log-txt
#326 [08:02] <Absol> Lee0: We need to see your full launcher log, which is created in the game directory.
#327 [08:02] <Absol> Lee0: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#328 [08:02] <AlphaByl> i try to play my minecraft in 1.14.2 and it crashes when i load my world. same for 1.13, 1.12, 1.11, 1.10
#329 [08:03] <Greymagic27> AlphaByl, Follow the steps I just posted above to get a full launcher log
#330 [08:03] <AlphaByl> do i show you the game output or the log?
#331 [08:03] <Greymagic27> AlphaByl, Follow the steps to grab the correct log ;)
#332 [08:04] <JeffC> So I'm trying to verify an account for my under 13 daughter, when I tried to buy the game with a credit card it would stick at "Placing Order" and go nowhere. So I bought a Mojang gift card to purchase the game for her, but of course now to verify the system has me put in my credit card to charge me for .10...and once again I'm stuck with it sayin
#333 [08:04] <JeffC> g "placing order" :(
#334 [08:04] <Greymagic27> ??> JeffC account/send-email
#335 [08:04] <Absol> JeffC: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#336 [08:04] <Absol> JeffC: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#337 [08:05] * Gary [webchat@50.51.123.24] has joined #minecrafthelp
#338 [08:05] <Lee0> i cant find that green arrow
#339 [08:06] <Greymagic27> http://prntscr.com/o0g6zy
#340 [08:06] <JeffC> ok, already did that, guess it's down to the waiting game
#341 [08:07] <Gary> I purchased Minecraft for use on my Mac. (not the java edition) When attempting to download, I entered the Minecraft Activation code and received a reply it was incorrect. Cut and paste did not work either. I cannot get the game I paid for. Any suggestions?
#342 [08:08] <Greymagic27> Gary, Hey. We don't support bedrock edition. See below for some places where you can get support:
#343 [08:08] <Greymagic27> ??> Gary bedrock/support
#344 [08:08] <Absol> Gary: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources.
#345 [08:09] * JeffC [webchat@c-73-14-44-223.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#346 [08:10] <Lee0> https://paste.ubuntu.com/p/zjgRWbCvBK/
#347 [08:10] <Gary> That refers to every platform except Mac. Which edition might you suggest I try to download that will work on a Mac computer?
#348 [08:10] * matthewh33 [webchat@71-222-148-183.albq.qwest.net] has quit. (Quit: webchat.esper.net)
#349 [08:10] <Austin42acosta> hey im back
#350 [08:11] <Austin42acosta> where are the people who are going to help us
#351 [08:11] <Gary> Great question. I'm not getting any help
#352 [08:11] <Lee0> be patiant
#353 [08:12] <AlphaByl> they're trying they're best
#354 [08:12] <AlphaByl> their
#355 [08:12] <Austin42acosta> #minecrafthelp
#356 [08:12] <AlphaByl> sorry
#357 [08:12] <Greymagic27> Gary, As far as I was aware you couldn't get bedrock edition on mac, are you sure you're not on java edition?
#358 [08:12] <Greymagic27> ??> Lee0 av/adwcleaner
#359 [08:12] <Absol> Lee0: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#360 [08:12] <Absol> Lee0: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#361 [08:12] <Greymagic27> Austin42acosta, Hey. What's the issue?
#362 [08:13] <Austin42acosta> My dad purchased the game and it even sayed he payed but it says i havent bought the game
#363 [08:13] <Gary> I've been there. They keep sending me to articles about how to download for windows 10 and other platforms. Java edition for Mac, but not the full game. I'm lost. I already paid for the game but can't download it
#364 [08:14] <Greymagic27> When you log into https://account.mojang.com/login does it display you own the game? Austin42acosta
#365 [08:14] <Greymagic27> Gary, What happens when you try to download it?
#366 [08:14] <Austin42acosta> me
#367 [08:14] <Greymagic27> Austin42acosta, When you log into https://account.mojang.com/login does it display you own the game?
#368 [08:14] <Austin42acosta> no
#369 [08:14] <Greymagic27> Did you get the email confirming the purchase?
#370 [08:14] <Gary> They say the activation code isn't any good. That's the one they sent me
#371 [08:15] <Austin42acosta> it says you have to pay when
#372 [08:15] <Austin42acosta> yes
#373 [08:15] <Greymagic27> Gary, When you purchase minecraft, there is no activation code. You purchase it, download the launcher and play
#374 [08:15] <Greymagic27> Can I ask, where did you purchase the game and who is 'they'?
#375 [08:15] <Greymagic27> Austin42acosta, Are you sure you're logged in with the correct account?
#376 [08:16] <Austin42acosta> yes
#377 [08:16] <Gary> Yes. I have an activation code and a reciept for the game, but when I sign in it says I don't have a game and tries to get me to the java edition or to buy (again) the game
#378 [08:16] <Austin42acosta> same
#379 [08:16] <Greymagic27> Gary, As far as I'm aware the only version you can get on mac is java edition. Can you provide a screenshot?
#380 [08:16] <Greymagic27> ??> Gary imgur
#381 [08:16] <Absol> Gary: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#382 [08:17] * Lee0 [webchat@pD9F69F0F.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#383 [08:17] <Greymagic27> Austin42acosta, In that case you'll need to email mojang making sure to provide proof of purchase
#384 [08:17] <Greymagic27> ??> Austin42acosta account/send-email
#385 [08:17] <Absol> Austin42acosta: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#386 [08:17] <Absol> Austin42acosta: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#387 [08:17] <Austin42acosta> we did
#388 [08:17] <Austin42acosta> we sent screen shot
#389 [08:17] <Austin42acosta> of purchase
#390 [08:17] * AlphaByl [webchat@87.71.51.196] has quit. (Quit: webchat.esper.net)
#391 [08:18] <Greymagic27> Austin42acosta, You've sent the email, that's great. Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#392 [08:18] <Gary> I did hear back. Only with links to here and articles that I have read that tells me how to download the game for everything except Mac.
#393 [08:18] <Greymagic27> Gary, Could you provide a screenshot of what you see?
#394 [08:18] <Greymagic27> ??> Gary imgur
#395 [08:18] <Absol> Gary: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#396 [08:19] * Lee8 [webchat@pD9F69F0F.dip0.t-ipconnect.de] has joined #minecrafthelp
#397 [08:19] <Austin42acosta> Absol
#398 [08:19] <Austin42acosta> are you a game worker
#399 [08:19] <Greymagic27> ??> Austin42acosta bot
#400 [08:19] <Absol> Austin42acosta: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#401 [08:19] <Austin42acosta> ohh that was me
#402 [08:20] <Austin42acosta> #minecrafthelp
#403 [08:20] * DragonRiser [webchat@cpe-98-26-230-46.triad.res.rr.com] has joined #minecrafthelp
#404 [08:20] <Austin42acosta> when will thay talk to us
#405 [08:21] <Gary> April 15? Maybe they should put a note in there that if you buy it on June 8th you might be able to play it by sometime in July
#406 [08:21] <Greymagic27> Gary, I agree with you the backlog is stupid at this point
#407 [08:21] * DragonRiser [webchat@cpe-98-26-230-46.triad.res.rr.com] has quit. (Client Quit)
#408 [08:21] * Evan [webchat@cpe-98-26-230-46.triad.res.rr.com] has joined #minecrafthelp
#409 [08:21] <Austin42acosta> this retarted
#410 [08:21] <Lee8> i ran the adwcleaner what do i do now?
#411 [08:22] <Austin42acosta> .they ahvent helped at all
#412 [08:22] <Greymagic27> Try minecraft now Lee8
#413 [08:22] <Greymagic27> Pardon? Austin42acosta
#414 [08:22] <Austin42acosta> yall havent helped us
#415 [08:22] <Austin42acosta> for the passed 9 hours
#416 [08:22] <Lee8> i dunno what ur problem is im getting great help
#417 [08:22] * Robert [webchat@proxy.gibb.ch] has joined #minecrafthelp
#418 [08:23] <Austin42acosta> what do youu mean
#419 [08:23] <Greymagic27> Austin42acosta, We can't deal with account issues here, you need to wait for mojang to reply
#420 [08:23] <Austin42acosta> ok fine
#421 [08:23] <Evan> I cant get my minecraft to start, like, everytime i play a version 1.9+ it never responds, and I sit there for an hour most times, but it never works, and 1.9 when i go in a world it crashes.
#422 [08:23] * Robert [webchat@proxy.gibb.ch] has quit. (Client Quit)
#423 [08:23] <Greymagic27> ??> Evan av/adwcleaner
#424 [08:23] <Absol> Evan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#425 [08:23] <Absol> Evan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#426 [08:24] <Austin42acosta> I purchased the but it says i have to pay still
#427 [08:24] <Austin42acosta> it even charged us
#428 [08:24] <Greymagic27> Austin42acosta, Wait for mojang to reply
#429 [08:25] <Austin42acosta> when will they
#430 [08:25] * Evan [webchat@cpe-98-26-230-46.triad.res.rr.com] has quit. (Client Quit)
#431 [08:25] <Lee8> its working now
#432 [08:25] <Lee8> thanks!
#433 [08:25] <Austin42acosta> when will mojang reply on here
#434 [08:26] <Greymagic27> Lee8, No problem :)
#435 [08:26] <Greymagic27> ??> Austin42acosta account/send-email/wait-time
#436 [08:26] <Absol> Austin42acosta: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#437 [08:29] * Viv [webchat@d28-23-162-75.dim.wideopenwest.com] has joined #minecrafthelp
#438 [08:29] <Viv> I lost the email my account is linked to that bought the full version, can i recover it?
#439 [08:29] <Austin42acosta> wasnt april 2 months ago
#440 [08:30] * AlphaByl [webchat@87.71.51.196] has joined #minecrafthelp
#441 [08:30] <AlphaByl> i'm back'
#442 [08:30] * Viv [webchat@d28-23-162-75.dim.wideopenwest.com] has quit. (Client Quit)
#443 [08:31] <AlphaByl> uhh would you like the launcher log
#444 [08:31] <Greymagic27> AlphaByl, Yes please
#445 [08:31] <Greymagic27> Austin42acosta, Sadly yes.
#446 [08:31] <Austin42acosta> so what the heck
#447 [08:31] <AlphaByl> it's pasting just a sec
#448 [08:32] <AlphaByl> https://paste.ubuntu.com/p/YrtpZNrz8V/
#449 [08:33] * Evan [webchat@cpe-98-26-230-46.triad.res.rr.com] has joined #minecrafthelp
#450 [08:33] <Evan> ok im back.
#451 [08:33] <Evan> what is next?
#452 [08:34] <AlphaByl> what happened
#453 [08:35] <Evan> i ran the adwclaner.
#454 [08:36] <Evan> adwCleaner*
#455 [08:36] <Greymagic27> Evan, Welcome back. Try minecraft now
#456 [08:36] <Evan> ok.
#457 [08:37] <AlphaByl> greymagic it's at the bottom of the log
#458 [08:37] <Evan> it seems to be working so far.
#459 [08:37] <Evan> and 1.14.2 just started
#460 [08:37] <Greymagic27> AlphaByl, I can see. Did you copy all the lines?
#461 [08:37] <AlphaByl> yeah
#462 [08:37] <AlphaByl> i couldn't see anything soo
#463 [08:37] <Austin42acosta> lol
#464 [08:37] <Austin42acosta> grey magic are you a worker
#465 [08:38] <AlphaByl> yeah
#466 [08:38] <Greymagic27> AlphaByl, Can you try another world?
#467 [08:38] <Greymagic27> Austin42acosta, This is volunteer ran so I don't 'work' here. I do give support though if that's what you mean
#468 [08:38] <AlphaByl> like make another one and load it?
#469 [08:38] <Evan> Thank You so much Grey for your help.
#470 [08:38] * Anthony [webchat@static-108-33-8-42.tampfl.fios.frontiernet.net] has joined #minecrafthelp
#471 [08:38] <Greymagic27> AlphaByl, Yea please, if it crashes send the log again
#472 [08:38] <Greymagic27> Evan, No problem :)
#473 [08:38] <Austin42acosta> Greymagic27, hey
#474 [08:39] <AlphaByl> but wait
#475 [08:39] <AlphaByl> does it make the put them into the same log?
#476 [08:39] <AlphaByl> does that make it**
#477 [08:39] <Anthony> I have found my transaction id and i believe my account was compromised, is there a way i can speed of the process to get my account back? i sent an email to mojang support and it says they are working on issues from april 16th.
#478 [08:40] <Greymagic27> AlphaByl, When you load up the other world, it will replace the existing log with a new one
#479 [08:40] <AlphaByl> oh ok
#480 [08:40] <Greymagic27> Anthony, Sadly that's correct. The backlog has gotten that far behind
#481 [08:40] <AlphaByl> brb
#482 [08:40] <Anthony> theres no way it can be speed up because i have my transaction id?
#483 [08:41] <Greymagic27> Anthony, Sadly not.
#484 [08:41] <AlphaByl> Greymagic i really appreciate your work and volunteeering
#485 [08:41] <AlphaByl> volunteering*
#486 [08:41] <Anthony> when i eventually do get my email answered what is the likelihood that i will get my account back?
#487 [08:41] <Greymagic27> AlphaByl, Haha thanks
#488 [08:42] * babgengarxx [webchat@pool-100-35-192-39.nwrknj.fios.verizon.net] has joined #minecrafthelp
#489 [08:42] <Greymagic27> Anthony, When they reply they will give you some steps you need to do. Then the other replies will come quicker
#490 [08:43] <Anthony> do they normally go day by day or will there be chance that they get multiple days done in a row?
#491 [08:43] <babgengarxx> I have reason to believe that the email that is associated with my minecraft account has been deleted. is there anyway that i can transfer the game to another account or would i have to repurchase the game entirely?
#492 [08:43] <Greymagic27> Anthony, I'm not actually sure on that one as I don't work there :P. I'd guess that they sometimes get more than 1 day done in a day if that makes any sense
#493 [08:43] <Greymagic27> babgengarxx, You can't transfer the game, but you can email mojang and ask them what happened to your account. Do you need their contact information?
#494 [08:44] * Rafarinha [webchat@bfbecfc8.virtua.com.br] has joined #minecrafthelp
#495 [08:45] <Rafarinha> vocês poderiam me ajudar?
#496 [08:45] * AlphaByl [webchat@87.71.51.196] has quit. (Quit: webchat.esper.net)
#497 [08:45] <Anthony> i sent my email in early june and their on april 15th so do you think it will take around 38 days?
#498 [08:45] <Rafarinha> A como consertar erros fatais
#499 [08:46] <Greymagic27> Anthony, Hopefully you'll get a reply soon. Sometimes they may go through more than 1 day and get it done quicker
#500 [08:46] <Greymagic27> Rafarinha, http://translate.google.com/
#501 [08:46] <Anthony> is there another way to get faster communication with mojang support?
#502 [08:47] <Greymagic27> Sadly not, you'll have to wait for a reply
#503 [08:47] <Rafarinha> I do no
#504 [08:47] <Anthony> damn, thanks anyway
#505 [08:47] <Greymagic27> Rafarinha, What's the issue?
#506 [08:48] * Rafarinha [webchat@bfbecfc8.virtua.com.br] has quit. (Client Quit)
#507 [08:48] * Anthony [webchat@static-108-33-8-42.tampfl.fios.frontiernet.net] has quit. (Quit: webchat.esper.net)
#508 [08:51] <babgengarxx> Greymagic27, i have sent one of those receipts request things but that'll be a while before they get back to me. But if you have any other contact information i would appreciate it
#509 [08:51] <Greymagic27> babgengarxx, I sadly don't. The only way to contact mojang is via that forum
#510 [08:52] <babgengarxx> well thank you anyway, i appreciate the help. Have a good day!
#511 [08:55] * NatG34 [webchat@cla34-1-88-160-214-192.fbx.proxad.net] has joined #minecrafthelp
#512 [08:56] <NatG34> hello, since some weeks, I can t launch Minecraft. The game crashes when I launch it and it says that it's an OpenGL issue. Here is the DxDiag: https://paste.ubuntu.com/p/cGm2MzDhgv/
#513 [08:57] <Greymagic27> ??> NatG34 oem/hp/product-number
#514 [08:57] <Absol> NatG34: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#515 [08:57] <Absol> NatG34: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#516 [08:59] <NatG34> ok
#517 [09:00] <NatG34> V3Q59AV
#518 [09:00] <Austin42acosta> why cant anyone help me
#519 [09:00] <Greymagic27> Austin42acosta, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account.
#520 [09:01] * AlphaByl [webchat@87.71.51.196] has joined #minecrafthelp
#521 [09:01] * jeff [webchat@203-59-166-2.dyn.iinet.net.au] has joined #minecrafthelp
#522 [09:01] <Greymagic27> NatG34, Download and install this driver: https://ftp.hp.com/pub/softpaq/sp94501-95000/sp94579.exe
#523 [09:01] <Austin42acosta> s o what do i do leave chat
#524 [09:01] <Greymagic27> Austin42acosta, You can stay as long as you want :)
#525 [09:01] <NatG34> thanks !
#526 [09:02] <Austin42acosta> but you cant help me
#527 [09:02] <jeff> Hi, I was trying to transfer my old minecraft account to the new mojang account, but i cant remember my email
#528 [09:02] <Greymagic27> Austin42acosta, No. Like I said, we're not mojang and have no ability to solve account issues
#529 [09:03] <Greymagic27> ??> jeff account/forgot-email
#530 [09:03] <Absol> jeff: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#531 [09:04] <AlphaByl> can i send you the game output since it only gives you the log for the game i tried to play?
#532 [09:04] <Greymagic27> Go ahead
#533 [09:05] <AlphaByl> alright thx
#534 [09:05] <jeff> the only issue is I dont think I have access to it anymore
#535 [09:05] * Maple_leaf [webchat@89-160-136-122.du.xdsl.is] has joined #minecrafthelp
#536 [09:05] <AlphaByl> do is send the whole thing with debugs or only infos and warnings?
#537 [09:05] <AlphaByl> do I
#538 [09:05] <Greymagic27> Send all of it
#539 [09:06] <Greymagic27> jeff, If you don't have access to your email. Then you'll need to email mojang with proof of purchase
#540 [09:06] <Greymagic27> ??> jeff account/send-email
#541 [09:06] <Absol> jeff: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#542 [09:06] <Absol> jeff: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#543 [09:06] <Maple_leaf> so I have a problem I cant find on the help page
#544 [09:06] <Greymagic27> Maple_leaf, Hey. What's the problem?
#545 [09:06] <Maple_leaf> I can not log into the actual minecraft page
#546 [09:06] <Greymagic27> What happens when you try?
#547 [09:07] <Maple_leaf> I press the login button and nothing happens
#548 [09:07] <Greymagic27> Maple_leaf, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#549 [09:07] <Greymagic27> ??> Maple_leaf tools/hjt
#550 [09:07] <Absol> Maple_leaf: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#551 [09:07] <Absol> Maple_leaf: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#552 [09:08] <jeff> Absol yeah ive done that, was just wondering if there was a quicker solution, but will just wait for that, thanks
#553 [09:08] * jeff [webchat@203-59-166-2.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#554 [09:11] <AlphaByl> i can't seem to get the hang of it so i'll just send the launcher log
#555 [09:13] <Greymagic27> ??> Maple_leaf av/adwcleaner
#556 [09:13] <Absol> Maple_leaf: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#557 [09:13] <Absol> Maple_leaf: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#558 [09:13] * Lord_of_Life_ [~Lord@46.217.157.205] has joined #minecrafthelp
#559 [09:14] <Greymagic27> Maple_leaf, You have a bit of bundleware called 'webcompanion' known to cause your issue
#560 [09:14] <Greymagic27> Running the tool posted above will remove it and in turn fix your minecraft
#561 [09:15] * Lord_of_Life [~Lord@46.217.157.8] has quit. (Ping timeout: 190 seconds)
#562 [09:15] * NatG34 [webchat@cla34-1-88-160-214-192.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#563 [09:15] <AlphaByl> https://paste.ubuntu.com/p/43kDKgrpZb/
#564 [09:16] <AlphaByl> this is the whole launcher log
#565 [09:16] <Greymagic27> I can see some GL errors which point towards the issue being driver related. Follow the steps Absol will send below
#566 [09:16] <Greymagic27> ??> AlphaByl win/dxdiag
#567 [09:16] <Absol> AlphaByl: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#568 [09:19] * Maple_leaf [webchat@89-160-136-122.du.xdsl.is] has joined #minecrafthelp
#569 [09:20] * Lee8 [webchat@pD9F69F0F.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#570 [09:20] * Evan [webchat@cpe-98-26-230-46.triad.res.rr.com] has quit. (Quit: webchat.esper.net)
#571 [09:22] * Jsmart [webchat@ip72-196-117-206.ga.at.cox.net] has joined #minecrafthelp
#572 [09:22] <Maple_leaf> okay removed the web companion but the page still wont do anything
#573 [09:22] <Greymagic27> Maple_leaf, Disable nordVPN and follow these steps:
#574 [09:23] <Greymagic27> ??> Maple_leaf av/kaspersky
#575 [09:23] <Absol> Maple_leaf: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#576 [09:23] <Maple_leaf> I tried to put in the wrong password on purpoce
#577 [09:23] <AlphaByl> greymagic https://paste.ubuntu.com/p/SWQtvCjQ2n/
#578 [09:23] <Jsmart> I purchased the pet store world this morning. It said transaction successful but nothing happened. Is there a special way to open purchased worlds?
#579 [09:24] * Jsmart [webchat@ip72-196-117-206.ga.at.cox.net] has quit. (Client Quit)
#580 [09:25] <Greymagic27> AlphaByl, Can you send the full log?
#581 [09:25] * Jsmart [webchat@ip72-196-117-206.ga.at.cox.net] has joined #minecrafthelp
#582 [09:25] <AlphaByl> i saved all the info
#583 [09:25] <AlphaByl> and copied it
#584 [09:25] <Greymagic27> AlphaByl, Only half on the information was on the paste you sent. Make sure you highlight it all
#585 [09:26] <Jsmart> How do you open a purchased world?
#586 [09:26] <Greymagic27> Jsmart, Hey. We don't support bedrock edition here. See below for some places where you can find support:
#587 [09:26] <AlphaByl> oh yeah
#588 [09:26] <Greymagic27> ??> Jsmart bedrock/support
#589 [09:26] <Absol> Jsmart: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources.
#590 [09:26] <AlphaByl> sry 'bout that
#591 [09:26] <Greymagic27> AlphaByl, No worries :D
#592 [09:26] <AlphaByl> https://paste.ubuntu.com/p/gChWptdFqq/
#593 [09:27] * Jsmart [webchat@ip72-196-117-206.ga.at.cox.net] has quit. (Client Quit)
#594 [09:27] <AlphaByl> try this instead
#595 [09:27] * jjackattak [webchat@ip-84-203-96-108.broadband.digiweb.ie] has joined #minecrafthelp
#596 [09:27] <Greymagic27> AlphaByl, Download and install this driver: https://downloads.dell.com/FOLDER03791160M/1/Video_Driver_V8YP3_WN32_10.18.14.4414_A03.EXE
#597 [09:29] <AlphaByl> i knew something was wrong with my computer
#598 [09:29] <AlphaByl> now what?
#599 [09:29] <Greymagic27> AlphaByl, Once it's installed. Restart your PC
#600 [09:31] <jjackattak> Hello, I bought Minecraft back in 2013, but I've gotten a new computer since and when i try to install it again, it is saying I must buy it again.
#601 [09:31] * Levi [webchat@99-59-238-38.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#602 [09:32] * AlphaByl [webchat@87.71.51.196] has quit. (Quit: webchat.esper.net)
#603 [09:32] <Levi> My Minecraft launcher when I try to launch it says its being used by another process and I don't know how to fix it
#604 [09:34] * a [webchat@d-65-175-248-235.nh.cpe.atlanticbb.net] has joined #minecrafthelp
#605 [09:35] <a> i use twitch to launch my minecraft. trying to launch 1.13.2 and i get a specific error message
#606 [09:35] <a> "Failed to download file, the file contents differ from what was expected. log4j-api-2.11.2.jar"
#607 [09:40] <Maple_leaf> hm it worked in another browser
#608 [09:40] * jjackattak [webchat@ip-84-203-96-108.broadband.digiweb.ie] has quit. (Quit: webchat.esper.net)
#609 [09:41] * babgengarxx [webchat@pool-100-35-192-39.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#610 [09:42] <Maple_leaf> thanks for the help
#611 [09:45] <Maple_leaf> another question
#612 [09:46] <Maple_leaf> it seems that my name has been changed, I do not remember doing it
#613 [09:46] <Maple_leaf> where can I go or where can I send a message to check up on that?
#614 [09:47] <a> the internet says my error means twitch is "rehosting a corrupted .jar". how do i fix this.
#615 [09:48] * AlphaByl [webchat@87.71.51.196] has joined #minecrafthelp
#616 [09:48] <AlphaByl> i restarted my pc now what
#617 [09:50] <a> Hello
#618 [09:50] <AlphaByl> hey
#619 [09:54] * Jay [webchat@cpc138556-newt42-2-0-cust175.19-3.cable.virginm.net] has joined #minecrafthelp
#620 [09:55] <Jay> im getting the error code -805306369, where my mc wont pass the mojang loading screen
#621 [09:56] <a> nevermind.
#622 [10:01] <Jay> anyone?
#623 [10:01] <Jay> help
#624 [10:03] <AlphaByl> i'm sry i don't help
#625 [10:03] * magus_994 [webchat@adsl-dyn167.91-127-206.t-com.sk] has joined #minecrafthelp
#626 [10:04] <magus_994> hi
#627 [10:04] <AlphaByl> hey
#628 [10:04] <magus_994> I would like to ask you for help
#629 [10:05] * Maidenhudds [webchat@97e1a750.skybroadband.com] has joined #minecrafthelp
#630 [10:05] <Maidenhudds> Hello
#631 [10:05] * magus_994 [webchat@adsl-dyn167.91-127-206.t-com.sk] has quit. (Client Quit)
#632 [10:05] <AlphaByl> i don't help
#633 [10:05] <Maidenhudds> Can someone help with my problem please
#634 [10:06] <Maidenhudds> ????
#635 [10:06] <AlphaByl> you'll have to wait as i'm doing untill some helper comes
#636 [10:08] <Jay> this is dumb cba to wait for their useless asses to get on
#637 [10:08] * Malecc [webchat@189.234.193.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#638 [10:08] <Malecc> Hi
#639 [10:09] <Malecc> i can't change my name you know why ?
#640 [10:09] <AlphaByl> why
#641 [10:10] <Malecc> my page cant open
#642 [10:10] <Malecc> sorry for my english
#643 [10:10] <Malecc> im french
#644 [10:10] <AlphaByl> what page
#645 [10:10] <Malecc> https://my.minecraft.net/fr-fr/profile/?ref=gm this onw
#646 [10:10] <Malecc> one
#647 [10:11] <Malecc> i can change but wenn i put ''change profil name'' my page cant restart
#648 [10:11] <Malecc> you know
#649 [10:12] <AlphaByl> when did you buy the game
#650 [10:12] <Malecc> i have
#651 [10:12] <Malecc> is not a first time to change my name
#652 [10:13] <Malecc> but now i cant
#653 [10:13] <AlphaByl> when did you buy minecraft
#654 [10:13] <Malecc> y
#655 [10:13] <AlphaByl> i need to know
#656 [10:14] <AlphaByl> ok
#657 [10:14] <AlphaByl> when did you change your name
#658 [10:14] <AlphaByl> because you can only change your name when 30 days pass
#659 [10:16] <Malecc> i know
#660 [10:16] <AlphaByl> ok
#661 [10:16] <AlphaByl> i don't know
#662 [10:17] <AlphaByl> i'm not a helper i was trying to help
#663 [10:17] <AlphaByl> sry
#664 [10:18] <AlphaByl> we have to wait
#665 [10:18] * AlphaByl [webchat@87.71.51.196] has quit. (Quit: webchat.esper.net)
#666 [10:18] * AlphaByl [webchat@87.71.51.196] has joined #minecrafthelp
#667 [10:21] * MOODYSNAPE [webchat@host166-220-dynamic.23-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#668 [10:21] * MOODYSNAPE [webchat@host166-220-dynamic.23-79-r.retail.telecomitalia.it] has joined #minecrafthelp
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#670 [10:38] <Malecc> hi
#671 [10:39] <Malecc> I can change my name but when I press the button to rewrite, the page crashes
#672 [10:41] <mattym> Malecc, Are you doing so on the minecraft.net profile page?
#673 [10:41] <Malecc> yes
#674 [10:41] <mattym> Malecc, See if you can change it from this page instead account.mojang.com/me
#675 [10:41] <Malecc> I know how to do
#676 [10:42] <Malecc> k wait
#677 [10:43] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#678 [10:43] * Kuutniemi [webchat@cable-tku-50deec-111.dhcp.inet.fi] has joined #minecrafthelp
#679 [10:44] * Kuutniemi [webchat@cable-tku-50deec-111.dhcp.inet.fi] has quit. (Client Quit)
#680 [10:44] <Malecc> Omg ty !!!!
#681 [10:44] <Malecc> Im so happy now ! wow thx
#682 [10:44] <mattym> Malecc, Quick question.
#683 [10:44] <mattym> Malecc, What web browser were you using?
#684 [10:44] <Malecc> google chrome
#685 [10:44] <mattym> Malecc, And do you know if you have any adblock extensions?
#686 [10:45] <Malecc> no i dont have adblock
#687 [10:45] <mattym> Malecc, And Chrome worked on the mojang page, but not the minecraft.net one?
#688 [10:45] * Rocky [webchat@98.92-220-170.customer.lyse.net] has joined #minecrafthelp
#689 [10:45] <Malecc> Because even on my mac it did not work
#690 [10:45] <mattym> Malecc, Ok, we will pass the info about the page issues along.
#691 [10:45] <mattym> Malecc, Wait, so on another browser the minecraft.net page also didnt work?
#692 [10:46] <Malecc> apparently :/
#693 [10:46] <mattym> Malecc, Ok thanks for the info.
#694 [10:46] <Malecc> np man ! :)
#695 [10:46] <Rocky> when i hit paly on my mineecraft launcher the game freezes on the mojang loading bar frame. How can i fix this problem? have tried reinstalling
#696 [10:46] * Malecc [webchat@189.234.193.178.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#697 [10:47] <mattym> ??> Rocky av/adwcleaner
#698 [10:47] <Absol> Rocky: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#699 [10:47] <Absol> Rocky: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#700 [10:48] <Rocky> thiss a troll?
#701 [10:48] <mattym> Rocky, No
#702 [10:49] * Rocky [webchat@98.92-220-170.customer.lyse.net] has quit. (Client Quit)
#703 [10:50] * Rocky [webchat@98.92-220-170.customer.lyse.net] has joined #minecrafthelp
#704 [10:50] <Rocky> done
#705 [10:50] <Rocky> what now?
#706 [10:53] * Dean_ [webchat@cpe-72-230-225-214.rochester.res.rr.com] has joined #minecrafthelp
#707 [10:53] <AlphaByl> i did what greymagic told me to do i installed the dell thingy and restarted my pc now what?
#708 [10:54] <AlphaByl> if you're curious my problem is crashing instantly when i load my world and only for 1.14 1.13 1.12 1.11 and 1.10
#709 [10:59] * AlphaByl [webchat@87.71.51.196] has quit. (Quit: webchat.esper.net)
#710 [11:00] <Dean_> Hello ?
#711 [11:03] * Neon [webchat@45.56.195.86] has joined #minecrafthelp
#712 [11:03] <Neon> hello
#713 [11:04] <Neon> how do i fix my account logging in? I'm entering my correct email and password but it keeps saying "Could not connect to server"
#714 [11:04] <Neon> i shut down my computer and re opened minecraft too but it didn't work
#715 [11:04] <Dean_> i cant help and i'm not sure who is around to help either
#716 [11:04] <Neon> Before this, my pc ran into a problem and had to restart, then minecraft logged me out
#717 [11:09] <mattym> Rocky, If you completed the steps run the game again.
#718 [11:10] <mattym> Neon, Are you connecting from a home network?
#719 [11:10] <Neon> yes
#720 [11:10] <mattym> Neon, Using any VPN or Proxy software?
#721 [11:10] <Neon> no
#722 [11:11] <mattym> ??> Neon tools/hjt
#723 [11:11] <Absol> Neon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#724 [11:11] <Absol> Neon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#725 [11:11] <Neon> ok
#726 [11:11] <Neon> it was working yesterday just fine it's just today it's all weird
#727 [11:13] <Dean_> how do you pick the order you answer questions ?
#728 [11:13] * tikko78 [webchat@p5DEE8EEF.dip0.t-ipconnect.de] has joined #minecrafthelp
#729 [11:13] <mattym> Dean_, What?
#730 [11:14] <tikko78> Hello.. i have problem with login
#731 [11:14] <Dean_> just wondewr what the order for answering questions proiblems
#732 [11:14] <Neon> some of the files have my name in it
#733 [11:14] <Neon> i dont know if that's safe
#734 [11:14] <mattym> Neon, It will only have your name on it, if you used your name for the computers username.
#735 [11:15] <Neon> ok
#736 [11:16] <Neon> ok here it is https://paste.ubuntu.com/p/Znn6QyvtwR/
#737 [11:16] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has quit. (Ping timeout: 206 seconds)
#738 [11:17] <mattym> Neon, Ok there are a few things that may cause issues with the game. First do the following.
#739 [11:17] <mattym> ??> Neon av/adwcleaner
#740 [11:17] <Neon> Okay
#741 [11:17] <Absol> Neon: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#742 [11:17] <Absol> Neon: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#743 [11:17] <Dean_> i have filed a order with Majong its self bet its been a week sense and not reply ..i have not logged in some time (at least 6 months) at the time i switched email for log in no niether seem to work and i dont remeber my password
#744 [11:18] <Neon> Okay thank you
#745 [11:18] <Dean_> been *bet
#746 [11:18] <mattym> Dean_, You will need to wait on Mojang support to reply.
#747 [11:18] <tikko78> me the same
#748 [11:18] <Dean_> is it normal to wait a wek or so ?
#749 [11:18] <tikko78> but i know my passwort but cant login
#750 [11:18] <mattym> Dean_, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#751 [11:18] * AlphaByl [webchat@87.71.51.196] has joined #minecrafthelp
#752 [11:19] <AlphaByl> hi
#753 [11:19] <Dean_> Me to Tikko i'm almost positive i know it
#754 [11:20] <Dean_> thanks Matt
#755 [11:20] <Dean_> LOL April 15 orders wow
#756 [11:21] * AlphaByl [webchat@87.71.51.196] has quit. (Client Quit)
#757 [11:21] <mattym> AlphaByl, Reading back through the logs, did the driver update greymagic gave you install properly?
#758 [11:23] * Toon [webchat@mx-ll-171.4.233-172.dynamic.3bb.in.th] has joined #minecrafthelp
#759 [11:24] <Toon> Hello
#760 [11:24] <tikko78> hi
#761 [11:24] <Toon> I need help with my Minecraft server, anyone can help me?
#762 [11:24] <mattym> Toon, Explain the problem/what you need help with.
#763 [11:25] <Toon> So, I setup a server to play with my friend. It was version 1.13.2
#764 [11:26] <Toon> My friend can play just fine. But for me I just get a time out
#765 [11:26] <Toon> Or at lease connect into a game and stuck forever on waiting for chunk
#766 [11:26] <mattym> Toon, Is the server on the same computer as you are playing on?
#767 [11:26] * tikko78 [webchat@p5DEE8EEF.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#768 [11:26] <Toon> No
#769 [11:26] <Toon> The esrver was on my friend home server.
#770 [11:26] <mattym> Toon, Is it on your same network?
#771 [11:26] <Toon> I connect to it via remote desktop[
#772 [11:26] * Jules37 [webchat@72-173-186-101.cust.exede.net] has joined #minecrafthelp
#773 [11:27] <Toon> No it is not on my same network
#774 [11:27] <mattym> Toon, So the server is on your friends network then?
#775 [11:27] <Toon> Nope. That guy who gave me a server didn't even have Minecraft.
#776 [11:28] <Jules37> I keep getting this when I try to download and launch the game: Failed to load URL mojang://launcher/index.html with error (-2). I don't know what to do.
#777 [11:28] <mattym> Toon, Then you need to speak with the person hosting it to make sure its set up right.
#778 [11:28] * Dean_ [webchat@cpe-72-230-225-214.rochester.res.rr.com] has quit. (Quit: webchat.esper.net)
#779 [11:29] <mattym> Jules37, When you try to start the launcher, or when you try to hit the play button on the launcher?
#780 [11:29] * Tchar [webchat@ip5451054b.direct-adsl.nl] has joined #minecrafthelp
#781 [11:29] * Neon [webchat@45.56.195.111] has joined #minecrafthelp
#782 [11:29] <Neon> hello
#783 [11:30] <Jules37> After I drag the mincraft file into my applications folder and then click to open the game... it gives me that error. I can't even get the game to open
#784 [11:30] <Tchar> hello when i start up 1.14.2 and go try to connect to a realm it says invalid session try restarting your minecraft and when i do that it doesnt help it i tried 5x times and restarted my pc and it still does not work please help me fix it
#785 [11:30] <mattym> Neon, Test the login again.
#786 [11:30] <Neon> I did
#787 [11:30] <Neon> It didn't work
#788 [11:30] <mattym> Jules37, Oh, so on a Mac?
#789 [11:31] <Jules37> Yup
#790 [11:31] <Neon> it still says could not connect to server
#791 [11:31] <Jules37> MacBook Pro
#792 [11:31] <Neon> all the threats were detected and removed
#793 [11:31] <Tchar> who here can help me?
#794 [11:32] <mattym> Neon, Based on your new connection to the chat it looks like its off now. But doublecheck that hotspotshield's VPN function is not on.
#795 [11:32] <mattym> ??> Tchar launcher/relog
#796 [11:32] <Absol> Tchar: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#797 [11:32] <mattym> Jules37, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#798 [11:32] <Jules37> Yes.
#799 [11:32] <Tchar> mattym doesnt work and absol ill try
#800 [11:32] <mattym> Jules37, Which?
#801 [11:32] <Jules37> antivirus, vpn, and rental control
#802 [11:33] <Jules37> parental
#803 [11:33] <mattym> Jules37, Do you know the names of the ones you are using?
#804 [11:33] <Neon> I don't know how hotspot shield got onto my computer but it just randomly came up and stuff so i dont know how to use it
#805 [11:33] <Tchar> i am trying it now
#806 [11:33] <Jules37> Let me check
#807 [11:33] <mattym> Neon, Then just uninstall HotSpotShield
#808 [11:34] <Toon> +mattym I very certain that the server is setup properly. Because my other friend can connect to it and not disconnect at all. And I'm connect to it at 2 different places (2 different networks), 3 different users ID and I'm still disconnect. And also the server properties is set online-mode to true
#809 [11:34] <Jules37> MacKeeper, the vpn is coming from covenant eyes parental control, I think
#810 [11:34] <Neon> i see my virtual IP adress but i don't know how to check the vpn function
#811 [11:34] <Neon> Ok
#812 [11:34] <Neon> ok i deleted it
#813 [11:35] <Neon> wait nvm hold on
#814 [11:35] <mattym> Jules37, Ok, CovenantEyes is a known issue.
#815 [11:35] <mattym> Neon, If you uninstall it, make sure to restart the computer again.
#816 [11:35] * Neon [webchat@45.56.195.111] has quit. (Quit: webchat.esper.net)
#817 [11:36] <Jules37> ok. What should I do? I'm a novice....
#818 [11:36] <Toon> little off topic. If the message is gray does that mean the message isn't going through?
#819 [11:37] <Tchar> absol thanks after logging out then logging in realms work again thank you <3
#820 [11:37] <mattym> Jules37, Its been a while since I have seen anyone with it. You will need to see if their support resources have any instructions on how to add an exception for Minecraft. otherwise you may need to remove it.
#821 [11:37] <Jules37> Ok. Thank you for your time
#822 [11:37] <mattym> Toon, No, I think thats just a default color the webchat app uses.
#823 [11:38] * Tchar [webchat@ip5451054b.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
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#825 [11:38] <Toon> Ok. So I explain... ^^
#826 [11:38] <Toon> up there
#827 [11:38] <mattym> Toon, You will need to work it out with the host, If you are the only one that cant connect.
#828 [11:39] <Toon> He just gave me a full control. And I have no idea what to do...
#829 [11:39] <Cookie> Hello, I have some audio issues. In and out of fullscreen mode, but for some reason I can't hear the game for Windows 10 edition. I have the audio at 100 for music and game sounds, and my PC is working fine. I'm not sure what I'm doing wrong.
#830 [11:39] <mattym> Toon, Do you have issues connecting to other servers besides that one?
#831 [11:39] <Toon> No
#832 [11:39] <Toon> I can connect to mineplex, hypixel just fine
#833 [11:40] <Toon> wait.
#834 [11:40] <mattym> Cookie, Sorry, this support is mainly for the Java Edition. Not sure what to do for that issue.
#835 [11:40] <Toon> I'll try connect to other server. brb.
#836 [11:40] <Cookie> That's okay, thank you though. I will do my best to fix it. :)
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#838 [11:42] * Dan [webchat@cpc99434-lich12-2-0-cust95.3-2.cable.virginm.net] has joined #minecrafthelp
#839 [11:44] <Dan> hi, i was wondering if anyone could help, i have lost my email a while ago that is connected to my account and when i try to change it to my new email it wont let me meaning im currently locked out of my account
#840 [11:46] <mattym> Dan, Do you mean you forgot the email that the account uses. Or that you know the email but can no longer access it?
#841 [11:48] * Dan [webchat@cpc99434-lich12-2-0-cust95.3-2.cable.virginm.net] has joined #minecrafthelp
#842 [11:48] <Dan> i believe i know the email i used but cant access that email any more
#843 [11:49] * Dan [webchat@cpc99434-lich12-2-0-cust95.3-2.cable.virginm.net] has quit. (Client Quit)
#844 [11:50] <Toon> Alright. I'm testing a few servers. And most of them work just fine.
#845 [11:50] <Toon> I got remote desktop right here connect to a server. I'm ready to fix it!
#846 [11:51] * Dan [webchat@cpc99434-lich12-2-0-cust95.3-2.cable.virginm.net] has joined #minecrafthelp
#847 [11:51] <mattym> Toon, Then unfortunately if its a timeout issue there wont be much you can do. It just means your client cannot currently make stable connection to the server within the time it allows.
#848 [11:51] <Dan> i believe i know the email i used but cant access that email any more
#849 [11:51] <mattym> Toon, Best bet is to try at another time.
#850 [11:51] <mattym> Dan, You will need to contact Mojang.
#851 [11:52] <mattym> ??> Dan account/send-email
#852 [11:52] <Absol> Dan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#853 [11:52] <Absol> Dan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#854 [11:52] <Dan> i have tried but no heard anything
#855 [11:52] <mattym> Dan, See the second link Absol provided.
#856 [11:52] <Dan> i dont know my transaction ID
#857 [11:53] <Dan> they are still on cases from april
#858 [11:53] <Dan> meaning i need to wait another month?
#859 [11:53] <mattym> Dan, Then will either ask for it or let you know your other options when they reply. Absol will give you information you can use to try and find it once they get to your request.
#860 [11:53] <mattym> ??> Dan account/trans-id
#861 [11:53] <Absol> Dan: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#862 [11:54] <Dan> i didnt pay for it thou someone else did around 5 years ago
#863 [11:54] <mattym> Dan, Then you will need to speak with that person.
#864 [11:54] <Dan> i cant
#865 [11:54] <Dan> i dont have contact with them
#866 [11:54] <mattym> Dan, Then you will need to wait and see what options Mojang gives you.
#867 [11:54] <Dan> in a months time?
#868 [11:55] <mattym> Dan, We are not sure how long it will take. You will just need to keep an eye on that page.
#869 [11:55] <Dan> well if they are at 15th april that around a month ago meaning it will take 4 weeks
#870 [11:55] <Dan> by the looks of that
#871 [11:59] <Toon> Uh.. You seem very busy +mattym so I'm not going to bother you to join into my server. But is there anywhere I can ask someone to join my Minecraft server to see that I'm the only one here having a problem.
#872 [12:00] <mattym> Toon, We have a tool we can use on IRC, if you want to share the server IP. Unfortunately the page we used to have so users can do it on their own is currently not working properly.
#873 [12:02] <Toon> any alternative?
#874 [12:04] <mattym> Toon, This one seems to be accurate https://mcsrvstat.us/
#875 [12:05] * Devan [webchat@cpc88267-wolv19-2-0-cust720.16-1.cable.virginm.net] has joined #minecrafthelp
#876 [12:07] <Devan> Hi, my Minecraft used to run perfectly, but now it just gets stuck on the Mojang screen. The bar loads about 75% of the way, then it just says 'Not responding'. I've tried reinstalling, restarting, different launchers, alternate versions. Nothing works.
#877 [12:07] <Toon> Do I have to turn this on?
#878 [12:07] <Toon> "enable-query=false"
#879 [12:07] <mattym> ??> Devan av/adwcleaner
#880 [12:07] <Absol> Devan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#881 [12:07] <Absol> Devan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#882 [12:07] <mattym> Toon, Is it off?
#883 [12:07] <Toon> yeah.
#884 [12:07] <Toon> Do I have to turn that on?
#885 [12:07] <mattym> Toon, Site seems to suggest you do.
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#887 [12:21] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#888 [12:27] * gamer [webchat@5e088971.bb.sky.com] has joined #minecrafthelp
#889 [12:27] <gamer> #minecrafthelp
#890 [12:27] <gamer> hello?
#891 [12:33] <gamer> hello
#892 [12:43] * SneakySnake [webchat@host86-177-68-210.range86-177.btcentralplus.com] has joined #minecrafthelp
#893 [12:43] <SneakySnake> sup
#894 [12:44] <SneakySnake> can u help me log into my old account from the glory days of Minecraft using the minimal info I have?
#895 [12:45] <SneakySnake> thx guys :)
#896 [12:47] * SneakySnake [webchat@host86-177-68-210.range86-177.btcentralplus.com] has quit. (Client Quit)
#897 [12:47] * Dino [webchat@desktop-a95ok87.bc.edu] has joined #minecrafthelp
#898 [12:48] <Dino> My account email has been deactivated and I have no way to get my transaction ID I was wondering what I could do
#899 [12:48] <Dino> all I have is the email
#900 [12:49] * Tasmi [webchat@d198-166-63-61.abhsia.telus.net] has joined #minecrafthelp
#901 [12:52] * Outress [webchat@ip-217-103-5-57.ip.prioritytelecom.net] has joined #minecrafthelp
#902 [12:52] <Outress> hello can someone help me
#903 [12:54] <Outress> account lost, they tell me to pay it again but wtf i paid it in 2010, the ask for id transaction and i do'nt have it because it's 10 years ago, i remember my password and username but can't dl the game because i need to pay, please tell me why does microsoft destroyed and game and decided to make it even more cancer like than it was before
#904 [12:54] <Outress> thank you if you can help me
#905 [12:55] <Toon> I guess I'll try to fix it later.
#906 [12:55] <Toon> Thanks for your best mattym.
#907 [12:55] <Toon> I'm out
#908 [12:56] * Toon [webchat@mx-ll-171.4.233-172.dynamic.3bb.in.th] has quit. (Quit: webchat.esper.net)
#909 [12:56] * ass [webchat@CPE9050ca237ea3-CM9050ca237ea0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#910 [12:56] <ass> i tried playing 1.7.10 the old update and it wont work
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#912 [12:59] * Outress [webchat@ip-217-103-5-57.ip.prioritytelecom.net] has quit. (Quit: webchat.esper.net)
#913 [13:05] * Omar [webchat@102.187.4.199] has joined #minecrafthelp
#914 [13:06] <Omar> Hello, I cannot login into my account after the last update. I was automatically logged in for a very long time. I probably lost access to the email the game is registered with and I only know my username. What should I do?
#915 [13:07] <Omar> is anyone there?
#916 [13:07] <Omar> Am I doing this correctly ?
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#919 [13:11] * ky [webchat@38.141.50.153] has joined #minecrafthelp
#920 [13:12] <ky> i just redownloaded minecraft and it won't let me login because it says there are game files missing and it must be on the online mode
#921 [13:12] * Dino [webchat@desktop-a95ok87.bc.edu] has quit. (Quit: webchat.esper.net)
#922 [13:13] <ky> how do I change it to online mode
#923 [13:15] * Feyanor [webchat@c-24-12-188-230.hsd1.il.comcast.net] has joined #minecrafthelp
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#925 [13:27] * Caillouet [webchat@72-21-196-67.amazon.com] has joined #minecrafthelp
#926 [13:28] <Caillouet> Hi I recently created a mine craft account for my daughter and now it says I need to redeem a code but i dont have the code, where can I find it?
#927 [13:41] * kale [~kale@kallenberg.dk] has joined #minecrafthelp
#928 [13:41] * chubb [webchat@213.205.194.120] has joined #minecrafthelp
#929 [13:41] <kale> how do i get rid of "Running 2069ms or 41 ticks behind"?
#930 [13:42] <chubb> my game wont load and then says there is a java se issue
#931 [13:42] <kale> chubb: does it say which issue?
#932 [13:42] <chubb> im just getting it up now to see
#933 [13:44] <chubb> first of all when you click play on the minecraft launcher and the mojang minecraft loading screen comes up< mine doesnt load all the way then says its not responding
#934 [13:44] <chubb> it says java(TM) platform SE binary not responding
#935 [13:44] <kale> chubb: and what if you wait for like 10 minutes?
#936 [13:44] * Caillouet [webchat@72-21-196-67.amazon.com] has quit. (Quit: webchat.esper.net)
#937 [13:45] <chubb> does absolutely nothing just says not responding ad shuts the window doown
#938 [13:45] <kale> chubb: is it not you accepting to shut the window down?
#939 [13:48] <chubb> it lets me shut it down after a couple minutes but im really confused why it wont load i was playing it fine couple days ago
#940 [13:49] <kale> chubb: try again and give it some more time to load
#941 [13:51] <chubb> ive been trying every day for 2 days i brought it on friday or saturday played it for a little then just stopped working
#942 [13:51] * J_e_party [webchat@227.79-160-150.customer.lyse.net] has joined #minecrafthelp
#943 [13:51] * randomname231 [webchat@cpe-70-112-144-201.austin.res.rr.com] has joined #minecrafthelp
#944 [13:52] <J_e_party> i have forgotten the email of my account, anyone know how to find it?
#945 [13:52] * Puplin2 [webchat@aftr-109-91-33-177.unity-media.net] has joined #minecrafthelp
#946 [13:52] <randomname231> How do I fix my shaders? They show me an infinite screen and its really all dark and black.
#947 [13:53] <chubb> i have no idea mate ive only just got minecraft and its already stopped working for me
#948 [13:53] * Puplin2 [webchat@aftr-109-91-33-177.unity-media.net] has quit. (Client Quit)
#949 [13:53] <J_e_party> i have forgotten the email of my account, anyone know how to find it?
#950 [13:53] * J_e_party [webchat@227.79-160-150.customer.lyse.net] has quit. (Client Quit)
#951 [13:53] <randomname231> passswords.google.com
#952 [13:54] <randomname231> maybe
#953 [13:54] * SleZzO [webchat@host-185-177-10-98.netiq.sk] has joined #minecrafthelp
#954 [13:55] <SleZzO> Hello, if I have a Mojang Account on a laptop with a purchased game, can I have the same Mojang Account on another device and keep the game?
#955 [13:57] <randomname231> yes
#956 [13:57] <randomname231> just log in
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#958 [13:58] * eggone [webchat@91.140.115.149] has joined #minecrafthelp
#959 [13:58] <SleZzO> Alright, thanks.
#960 [13:58] <Teuntje7> i have an issue with loggin in in minecraft.net and the launcher
#961 [13:58] <eggone> Hello
#962 [13:59] <eggone> Can someone help me with sth
#963 [13:59] <eggone> Whenever i try to open a villager trade it immediately closes by itself
#964 [13:59] <Teuntje7> it just wont login with this pc
#965 [14:00] <kale> hi i need some insights on running a minecraft server on linux. I have a problem that the server lags. the message i get is "Can't keep up! Is the server overloaded? Running 2069ms or 41 ticks behind". What can i do to prevent this?
#966 [14:00] <eggone> Whenever i try to open a villager trade it immediately closes by itself
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#975 [14:13] <Artywhacker> hello?
#976 [14:13] * jude [webchat@ip72-223-14-139.ph.ph.cox.net] has joined #minecrafthelp
#977 [14:14] <jude> i accidentely bought minecraft twice and would like a refund
#978 [14:14] <Bianqa> Hi can someone please help? About 10 minutes ago my notebook froze and I had to manually reset it (my minecraft was running) and then when I tried to enter my world again it won't work. The world opens and there's only the moon on top of me and the sky around me. I can see my items in my hand but in 5 seconds my game crashes. My other worlds are wo
#979 [14:14] <Bianqa> rking just fine. I tried to copy the world but the copy would happen the same thing.
#980 [14:14] <jude> Can someone help me refund my minecraft
#981 [14:15] * Bunk [~0@x4d087897.dyn.telefonica.de] has joined #minecrafthelp
#982 [14:16] <Bunk> How deep are you guys normally digging ? And how do you establish light ?
#983 [14:20] * Kristina2 [webchat@c-73-181-90-234.hsd1.co.comcast.net] has joined #minecrafthelp
#984 [14:20] <Kristina2> every time I try to log in to Minecraft it says the game crashes
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#986 [14:23] * Dylan7566 [webchat@c-73-226-138-92.hsd1.nj.comcast.net] has joined #minecrafthelp
#987 [14:23] <Dylan7566> I do not know my security question answers and therefore cannot reset my password for my account.
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#993 [14:52] * IPDinamica [webchat@186.119.85.205] has joined #minecrafthelp
#994 [14:52] <IPDinamica> Hi
#995 [14:52] <IPDinamica> i need help
#996 [14:54] <Suka> Sorry if this is a repeat question, but I was logged out and don't know how to get back to my previous question. We downloaded "Wildlife Jungle" mod, and it continues to crash the Minecraft program (and does not ever generate into the world). Any thoughts?
#997 [14:54] <IPDinamica> ?
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#1002 [15:27] <moxie> I cannot purchase a JAVA license/account on the Mojang website. Anyone else having this issue today?
#1003 [15:34] * Wolly122 [webchat@67-220-26-33.fttp.usinternet.com] has joined #minecrafthelp
#1004 [15:34] <Wolly122> Hello, My mincraft keeps on crashing whenever I try to join a world
#1005 [15:34] <Wolly122> So I cannot play the game what so ever
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#1012 [15:50] <chubb> im getting java tm binary se is not responding and ive tried uninstalling and watching videos on youtube and nothing seems to work is anybody able to help me
#1013 [15:50] <chubb> pleasse
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#1016 [16:17] * Pancake [webchat@38.242.11.192] has joined #minecrafthelp
#1017 [16:17] <Pancake> SOMEONE HELP ME
#1018 [16:18] <Pancake> my minecraft is not letting me play
#1019 [16:18] * gamer [webchat@5e088971.bb.sky.com] has joined #minecrafthelp
#1020 [16:18] <Pancake> hello?
#1021 [16:18] <gamer> hello?
#1022 [16:18] <Pancake> can u help me
#1023 [16:19] <gamer> depends if you can help me aswell
#1024 [16:19] <Pancake> when ever I click the minecraft application it shows this
#1025 [16:19] <Pancake> I can help u
#1026 [16:19] <gamer> shows what, theres no image
#1027 [16:20] <Pancake> It shows a bunch of code and says at the Bottom "Fix the Error and restart"
#1028 [16:20] <gamer> try restarting your computor
#1029 [16:20] <Pancake> I did a bunch of times never worked
#1030 [16:21] * Maidenhudds [webchat@97e1a750.skybroadband.com] has joined #minecrafthelp
#1031 [16:21] <gamer> dont know dude sorry
#1032 [16:21] <Pancake> :(
#1033 [16:21] <gamer> can you try help me with my issue
#1034 [16:21] <Pancake> what is it?
#1035 [16:21] <Pancake> Screen Shot 2019-06-08 at 7.01.08 PM
#1036 [16:21] <gamer> ok i tried to load minecraft but its stuck on the mojang screen
#1037 [16:21] <Maidenhudds> SAME
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#1039 [16:22] <gamer> really
#1040 [16:22] <Maidenhudds> Thats my exact issue
#1041 [16:22] <gamer> great what do we do
#1042 [16:22] <gamer> we cant help eachover
#1043 [16:23] <Maidenhudds> I've tried uninstalling and reinstalling it, and I've tried downloading the latest version of java
#1044 [16:23] <gamer> i reinstalled it nothing worked, tried turning it off and on nothing
#1045 [16:23] <gamer> i done the esact same (sorry im dyselxis)
#1046 [16:24] <gamer> and no one else is helping us
#1047 [16:24] <Maidenhudds> I think we have to wait til someone comes on
#1048 [16:24] <gamer> god knows how long that will be
#1049 [16:24] <Maidenhudds> aye
#1050 [16:25] <gamer> i only just got back into minecraft yesterday and then this happens
#1051 [16:27] <gamer> anyway, how are you my guy?
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#1056 [17:10] * moxie [webchat@c-73-135-24-249.hsd1.md.comcast.net] has joined #minecrafthelp
#1057 [17:11] <moxie> anyone else having problems purchasing a JAVA license from Minecraft. I have tried for days and it will not allow me to check out. I have asked friends and family members to purchase on my behalf with various computers and browsers across the country. Still no luck.
#1058 [17:15] * RobloxianRoblox [webchat@24-231-94-226.eastlink.ca] has joined #minecrafthelp
#1059 [17:15] * BigL [webchat@174-16-238-20.hlrn.qwest.net] has joined #minecrafthelp
#1060 [17:15] <RobloxianRoblox> Is this run by Mojang?
#1061 [17:16] <moxie> yes
#1062 [17:16] <BigL> We need to access our purchased packs offline. They have been transferred to Xbox Live, and now we can not access them offline without repurchasing them.
#1063 [17:16] * RobloxianRoblox [webchat@24-231-94-226.eastlink.ca] has quit. (Client Quit)
#1064 [17:16] <BigL> Any suggestions?
#1065 [17:22] <gamer> hello
#1066 [17:22] <gamer> can i have help please
#1067 [17:23] * Dalton [webchat@45-30-126-220.lightspeed.lsvlky.sbcglobal.net] has joined #minecrafthelp
#1068 [17:23] <Dalton> Hello?
#1069 [17:23] <gamer> hey
#1070 [17:23] <Dalton> Can you help me?
#1071 [17:23] <gamer> whats up
#1072 [17:24] <Dalton> My game crashes on loading
#1073 [17:24] <Dalton> on start-up, rather
#1074 [17:24] <gamer> i
#1075 [17:24] <Dalton> are you here to help or be helped
#1076 [17:24] <gamer> cant help that much either, im stuck on the mojang screen
#1077 [17:24] <Dalton> me too!!
#1078 [17:24] <Dalton> a like 95% loaded?
#1079 [17:25] <gamer> i would say for m,e 75%
#1080 [17:25] <Dalton> Darn. but like. how do fix that
#1081 [17:25] <Maidenhudds> yeah mine is at like 95% too
#1082 [17:25] <gamer> i dont know theres so many people with this probkem
#1083 [17:26] <Maidenhudds> Hopefully that means its a problem on their end and not ours then
#1084 [17:26] <Dalton> Then why can't I find anything online about it?
#1085 [17:26] <gamer> i looked for the last hour to fix this, nothing
#1086 [17:27] <gamer> it is probably something on their end
#1087 [17:27] <Dalton> Same, dude. I've tried going into every setting in every menu and heckin' nothin;
#1088 [17:27] <gamer> sames
#1089 [17:27] <gamer> and no ones helping us
#1090 [17:27] <gamer> it might be possible the servers are down
#1091 [17:28] * g_avin [webchat@c-98-203-187-119.hsd1.wa.comcast.net] has joined #minecrafthelp
#1092 [17:28] <Dalton> But YouTubers have still been uploading on recent updates and stuff
#1093 [17:28] <gamer> werid
#1094 [17:28] <Dalton> Like toycat?
#1095 [17:28] * g_avin [webchat@c-98-203-187-119.hsd1.wa.comcast.net] has quit. (Client Quit)
#1096 [17:28] <gamer> im running on the java version of minecraft
#1097 [17:29] <Dalton> Mee too
#1098 [17:29] <gamer> how hard is it to play minecraft lol
#1099 [17:35] * bobby [webchat@66.154.110.205.static.quadranet.com] has joined #minecrafthelp
#1100 [17:36] <bobby> why do i get 403 or cannot connect to server when i just wanna play minecraft
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#1102 [17:38] * Tirza [webchat@184.10.218.239] has joined #minecrafthelp
#1103 [17:38] <Tirza> hello! I forgot my old minecraft username and need it to migrate to a mojang account
#1104 [17:44] <moxie> Help someone
#1105 [17:44] <moxie> please
#1106 [17:45] <moxie> I need to purchase a JAVA Minecraft license for a child in my class, but the Mojang site is not accepting any transactions... I enter all CC and billing info, hit submit, then up pops a spinning wheel on the screen -- but it never stops and the transaction never takes place. PLEASE HELP!
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#1111 [17:59] <Tirza> hello! just making sure someone can help :)
#1112 [17:59] <Tirza> i forgot my old minecraft username and need it to migrate :)
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#1115 [18:09] <aguywhoneedshelp> ok
#1116 [18:09] <aguywhoneedshelp> so
#1117 [18:09] <aguywhoneedshelp> my issue is that i used the free code for windows 10 minecraft (non java version)
#1118 [18:10] <aguywhoneedshelp> and its suppose to give me the entire game for free but it still says i need to purchase the full game even after redeeming the code
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#1120 [18:13] * Jack is now known as Guest65558
#1121 [18:13] <Guest65558> When I click on the play button on the Launcher (on mac) the game instantly gives a crash error and will not start
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#1127 [18:18] <Gabriella> Why does minecraft say its "updated" but is not up to the latest version?
#1128 [18:18] <Tirza> hello! I forgot my minecraft username and now need it to migrate
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#1131 [18:19] <Buddha> After several years of not playing the game I'm trying to get back into it. I found an email saying that my account was migrated but I cannot in anyway get to where I can download and play it--it says I need to buy the game.
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#1135 [18:22] <promediocrity> Hey, I'm having trouble with the Minecraft Launcher attempting to run the newest version of Minecraft on OS X 10.10.5. When I press "Play", it loads the window for a second, and then immediately crashes.
#1136 [18:22] * pidzn [webchat@109.122.123.11] has joined #minecrafthelp
#1137 [18:23] <pidzn> how can i recover a password
#1138 [18:23] <pidzn> hello?
#1139 [18:23] <promediocrity> It takes awhile. They said there is a backlog of requests at the moment
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#1142 [18:39] <promediocrity> To my first comment, I would like to add that my computer cant seem to find a json file, or at least claims "Version does not have a json file."
#1143 [18:47] * kaitlyn [webchat@dsl-50-5-237-2.fuse.net] has joined #minecrafthelp
#1144 [18:48] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#1145 [18:48] <kaitlyn> hey! I bought Minecraft a few years ago for the Xbox 360. Is it possible for me to use that account to download the game on my PC, or do I have to re-purchase the game?
#1146 [18:49] <Lurks> kaitlyn you'll have to buy it
#1147 [18:49] <kaitlyn> shoot :/
#1148 [18:49] <kaitlyn> Thank you anyway!
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#1150 [18:50] * rakeesh [webchat@cpe-67-11-153-125.satx.res.rr.com] has joined #minecrafthelp
#1151 [18:50] <rakeesh> I made a Minecraft account like 8 years ago and forgot the username. How do I get it back?
#1152 [18:52] <Lurks> rakeesh you'll have to contact mojang support with transaction ID/gift code to get your name
#1153 [18:53] <rakeesh> how do I do that
#1154 [18:53] <Lurks> ??> rakeesh account/send-email
#1155 [18:53] <Absol> rakeesh: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1156 [18:53] <Absol> rakeesh: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1159 [19:03] * Wolly [webchat@67-220-26-33.fttp.usinternet.com] has joined #minecrafthelp
#1160 [19:03] <Wolly> My Minecraft cannot even load into any game
#1161 [19:04] <Wolly> I've tried numorus things to help my game load in but nothing works
#1162 [19:05] <Lurks> ??> Wolly launcher/log
#1163 [19:05] <Absol> Wolly: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1164 [19:07] * jhut [webchat@104.247.70.75] has joined #minecrafthelp
#1165 [19:07] <jhut> "Cant connect to server" log in issue
#1166 [19:08] <Lurks> jhut do you have any adblock or VPN on?
#1167 [19:08] <jhut> no
#1168 [19:08] <jhut> I cant log in to Minecraft.net either
#1169 [19:09] <jhut> btw how do I check if I have adblock
#1170 [19:10] <Lurks> jhut if you have adblock, you would have it installed by the extension
#1171 [19:10] <jhut> oh ok
#1172 [19:11] <jhut> then don't have it
#1173 [19:12] <Lurks> jhut did you go on any fake minecraft website?
#1174 [19:13] <jhut> wat u mean by fake websites?
#1175 [19:14] * promediocrity [webchat@97-120-223-32.ptld.qwest.net] has quit. (Quit: webchat.esper.net)
#1176 [19:14] <Lurks> Wolly follow this guide: https://minecraftirc.net/support-articles/windows/env-vars/ and you should be all good after
#1177 [19:14] <jhut> MCLeaks?
#1178 [19:15] <Lurks> jhut yes that
#1179 [19:15] <jhut> on my other pc
#1180 [19:15] <jhut> but not on this one
#1181 [19:15] <Lurks> jhut that website is illagel what they are doing and are not part of mojang in anyway
#1182 [19:15] <jhut> it was before I found that out
#1183 [19:16] * PingerMousi [webchat@117.red-83-43-172.dynamicip.rima-tde.net] has joined #minecrafthelp
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#1185 [19:18] <PingerMousi> hello, i ve tried to log in for the first time in a few years on a new pc and i didn t remember the password so i asked for an email to reset it but i receive no email, anyone could help me?
#1186 [19:18] <Lurks> jhut also there are few programs that could be causing the connection, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1187 [19:18] <rakeesh> logged into my account. haven't played since Decmeber 3, 2012 thank you lurks
#1188 [19:19] <Lurks> PingerMousi have you been through this list: https://help.mojang.com/customer/portal/articles/542001? if nothing has worked, you'll have to contact mojang support
#1189 [19:20] * rakeesh [webchat@cpe-67-11-153-125.satx.res.rr.com] has quit. (Quit: webchat.esper.net)
#1190 [19:20] <PingerMousi> nothing worked so already contacted with mojang
#1191 [19:20] <PingerMousi> if there s nothing more i can do now i'll just wait, thank you for the help
#1192 [19:21] <Lurks> PingerMousi you'll have to wait for the respond from mojang support, we don't have any magic power to give you the details to speed it up
#1193 [19:22] <PingerMousi> if i don t remember the password neither the ingame id there s any method to prove i own the account if i m asked to prove it?
#1194 [19:24] * joe [webchat@156.57.147.24] has joined #minecrafthelp
#1195 [19:24] <joe> When I launch Minecraft it loads the Mojang loading screen, and gets about three quarters way through the loading bar and then stops loading
#1196 [19:25] <Lurks> PingerMousi you'll have to find your transaction ID or gift code, every issue listted on the help mojang website require it and then i saw some information when you log in to minecraft.net could help proof ownership
#1197 [19:26] <Lurks> joe sounds like the most common issue i hear about, it's most likely caused by virsues of every kind, follow Absol the instruction:
#1198 [19:26] <Lurks> ??> joe av/adwcleaner
#1199 [19:26] <Absol> joe: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1200 [19:26] <Absol> joe: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1201 [19:27] * Sam [webchat@97-120-223-32.ptld.qwest.net] has joined #minecrafthelp
#1202 [19:27] <PingerMousi> i checked about the ID code but i used a paysafecard and there s nothing on the website about paysafecard bought games
#1203 [19:27] <Sam> Hey, Im having trouble even playing. The launcher crashes on me basically as soon as I press play
#1204 [19:27] * joe [webchat@156.57.147.24] has quit. (Client Quit)
#1205 [19:28] <Lurks> Sam do you get a crash message with "more details" or "not responding"?
#1206 [19:30] <Sam> I don't think so anymore...
#1207 [19:30] <Sam> Im on OS X... Im just checking my Console right now to see if it says anything
#1208 [19:30] <Lurks> PingerMousi i have no idea about paysafecard, do you have any email about your purchase? i think it helps too
#1209 [19:31] <Sam> It says there is a problem with "/Users/USER/Library/Application Support/minecraft/*/jre.bundle/Contents/Home/bin/java"
#1210 [19:31] <Sam> but doesn't specify
#1211 [19:31] <Lurks> Sam oh i'm not good with OS X, sorry, you'll have to wait or ask again for another volunteers
#1212 [19:32] <Sam> Ah ok, thank you though
#1213 [19:32] * kavalp [webchat@ool-2f10b38f.dyn.optonline.net] has joined #minecrafthelp
#1214 [19:34] <kavalp> Hey, I wanted to get my account up and running again after 3-4 years and realized I had to migrate my account. However, when I checked another one of my emails. I see that my account was migrated in April even though it was not me who migrated it. What can I do? I sent Mojang a request for help but their email says they still replying to emails fro
#1215 [19:34] <kavalp> m April 15th. Do I really have to wait 2 months just to get help??
#1216 [19:34] <PingerMousi> i checked and there are no emails about purchase so i don t know what should i do when asked about the id purchase
#1217 [19:36] <Sam> For now, Lurks, do you know if there's a different set of people i could ask? I don't mean any disrespect, but I know you guys are working with other people
#1218 [19:38] <Lurks> PingerMousi i'm out of things, not sure how to help you farther
#1219 [19:39] <Lurks> Sam i don't really know
#1220 [19:39] <Sam> Alright, thank you anyway
#1221 [19:39] <PingerMousi> it s ok thank you anyways :)
#1222 [19:40] * PingerMousi [webchat@117.red-83-43-172.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#1223 [19:40] <Lurks> kavalp unfortunately yes, the wait time is long
#1224 [19:42] * Liz [webchat@c-73-147-197-47.hsd1.va.comcast.net] has joined #minecrafthelp
#1225 [19:44] <Liz> So um I had to fix a issue where minecraft was not working earlier and now it says I have a pay for it again can you please help?
#1226 [19:45] <Liz> Does anyone have the answer to my question?
#1227 [19:46] <Lurks> Liz is it realm?
#1228 [19:46] <Liz> No
#1229 [19:46] <Liz> Just the app in general
#1230 [19:47] <Lurks> Liz do you see your purchase of minecraft in account.mojang,com/me?
#1231 [19:47] <Liz> It's on mobile but I'll check
#1232 [19:48] <Liz> I can't find it
#1233 [19:48] <Lurks> Liz oh, you play on mobile? this is a java edition help chat
#1234 [19:49] <Liz> Oh um where's mobile chat
#1235 [19:50] <Lurks> Liz i'm not sure there is 1, you can try reddit or discord or have a look through https://help.mojang.com/customer/en/portal/articles/1175743-minecraft-support-resources
#1236 [19:50] <Liz> Thanks
#1237 [19:51] * Liz [webchat@c-73-147-197-47.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#1238 [19:53] <Sam> Hey, is there anyone on who has experience dealing with OS X
#1239 [20:01] * N1nJuan [webchat@cpe-67-248-249-191.nycap.res.rr.com] has joined #minecrafthelp
#1240 [20:02] <N1nJuan> I bought the wrong minecraft edition, how do i get a refund
#1241 [20:03] <Lurks> ??> N1nJuan account/refund
#1242 [20:03] <Absol> N1nJuan: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1243 [20:06] <N1nJuan> It says that i can refund within 15 days. and customer help is still on April 10th\
#1244 [20:08] <N1nJuan> who do i contact to refund
#1245 [20:11] <Lurks> N1nJuan the details in the link, it put you to mojang ticket to fill out
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#1249 [20:15] * N1nJuan0 [webchat@cpe-67-248-249-191.nycap.res.rr.com] has joined #minecrafthelp
#1250 [20:16] <N1nJuan0> how can i refund windows 10 java
#1251 [20:18] <N1nJuan> Fuck you all pieces of shit, now ive lost 27 dolloars because of you
#1252 [20:18] <Absol> N1nJuan: Please keep it civil
#1253 [20:19] * N1nJuan0 [webchat@cpe-67-248-249-191.nycap.res.rr.com] has quit. (Client Quit)
#1254 [20:25] * hekp [webchat@vicks01cpe1-194.miss.cablelynx.com] has joined #minecrafthelp
#1255 [20:27] <hekp> Can someone help me with the pixel format not accelerated bug?
#1256 [20:52] * shana04 [webchat@net-2-45-89-84.cust.vodafonedsl.it] has joined #minecrafthelp
#1257 [20:52] <shana04> non mi si apre minecraft :( ne conoscete il motivo??
#1258 [21:06] * turthy [webchat@bb176534.virtua.com.br] has joined #minecrafthelp
#1259 [21:07] <turthy> Hello all well?
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#1261 [21:14] * Tirza [webchat@184.10.218.239] has joined #minecrafthelp
#1262 [21:14] <Tirza> hello! I forgot my username and need it to migrate my account. I'm an old user
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#1264 [21:15] * Lord_of_Life_ [~Lord@46.217.157.205] has quit. (Ping timeout: 190 seconds)
#1265 [21:22] <turthy> I lost all the data of my original minecraft plus I have the activation code and wanted to recover
#1266 [21:22] * Lord_of_Life [~Lord@46.217.156.63] has joined #minecrafthelp
#1267 [21:24] * Catbattle [webchat@c-73-157-246-86.hsd1.or.comcast.net] has joined #minecrafthelp
#1268 [21:24] <Catbattle> My villager wont change profession when destroying his job site block (lectern), did they change it?
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#1270 [21:30] * habs [webchat@45-30-181-75.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1271 [21:31] <habs> Hello everyone. I am having problems with Minecraft on Linux. Specifically, after i die in Hardcore mode, the game gets stuck on a black screen when i try to create a new world
#1272 [21:32] <habs> Looking at the logs, it gets stuck on "saving chunks" any help would be appreciated
#1273 [21:33] * Yoshieight [webchat@107-220-90-105.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#1274 [21:34] <Yoshieight> I've installed Minecraft: Java Edition for the first time tonight, but every time I click on PLAY in the Launcher, I get the error message "The game crashed whilst initializing game." Can anyone help? I have the error log saved.
#1275 [21:35] <habs> Yoshieight maybe post the error log
#1276 [21:36] * budy [webchat@ip70-191-89-13.sb.sd.cox.net] has joined #minecrafthelp
#1277 [21:39] <Yoshieight> Okay, here it is.
#1278 [21:41] <budy> Hello! I have purchased and played minecraft since around its initial release date and am only being given the option to play the demo on the new minecraft java update (new for me because I haven't played in a while). I have transferred my account to a Mojang already and this problem still occurs. Additionally, I have followed the steps to see if
#1279 [21:41] <budy> my account is redeemable at mojang.com with no success. Thank you for your time, I really appreciate it! :)
#1280 [21:43] <Yoshieight> habs, here's my error log: https://paste.gg/p/anonymous/bebfa30e43814040afdcc0ce868aece8
#1281 [21:59] <habs> Yoshieight try this maybe https://www.minecraftforum.net/forums/support/java-edition-support/2918710-crash-on-load-up-error-java-lang
#1282 [21:59] <habs> @budy you said you are able to log in though?
#1283 [22:02] <Yoshieight> I'll take a look, habs. Thank you!
#1284 [22:06] * kittycat [webchat@cpe-76-185-131-49.satx.res.rr.com] has joined #minecrafthelp
#1285 [22:07] <kittycat> hi im having problems with my minecraft game loading
#1286 [22:08] <kittycat> the launcher loads not the game
#1287 [22:08] <Yoshieight> @habs, I followed the instructions in the thread you posted: deleted Minecraft, restarted the launcher, re-installed the game... and I'm still getting the same error. :(
#1288 [22:17] * When2game [webchat@cpe-24-160-152-240.satx.res.rr.com] has joined #minecrafthelp
#1289 [22:17] <When2game> My Minecraft pre paid card wont work
#1290 [22:21] <When2game> What do I do if my pre paid card wont work?
#1291 [22:37] * kittycat [webchat@cpe-76-185-131-49.satx.res.rr.com] has joined #minecrafthelp
#1292 [22:39] <kittycat> i need help with loading minecraft
#1293 [22:47] * Brett [webchat@c-73-72-18-85.hsd1.il.comcast.net] has joined #minecrafthelp
#1294 [22:48] <kittycat> ?
#1295 [22:48] <Brett> I believe we just bought and downloaded Java version but should have choosen windows 10. How do I get this changed. Can I return the java version to get the windows version or can I just update it
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#1297 [23:00] * pandaman [webchat@35.24.208.126] has joined #minecrafthelp
#1298 [23:00] <pandaman> when i try to load a mod pack i get this error death2.ogg
#1299 [23:01] <pandaman> well all of this happends
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#1301 [23:02] <pandaman> i can't show it cuz a mutiy line message is to long
#1302 [23:04] * michael [webchat@va-184-6-37-5.dhcp.embarqhsd.net] has joined #minecrafthelp
#1303 [23:04] <michael> how do i start a multiplayer server with a friend ion survival?
#1304 [23:04] * michael is now known as Guest16748
#1305 [23:04] <Guest16748> how do i start a multiplayer server with a friend ion survival?
#1306 [23:05] <pandaman> realm
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#1309 [23:18] * Tasmi [webchat@d198-166-63-61.abhsia.telus.net] has joined #minecrafthelp
#1310 [23:19] <Tasmi> Hey I was wondering if someone could help me with a connection issue that just popped up. I made a forum post but haven't gotten any replies :\
#1311 [23:19] * NickName [webchat@180-150-39-110.b49627.bne.nbn.aussiebb.net] has joined #minecrafthelp
#1312 [23:19] <Tasmi> Basically just keep getting a connection timed out message when anyone tries to join my server using the IP. if i try joining as localhost it works. servers been running for about 2 months before this issue popped up
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#1314 [23:20] <Tasmi> checked my port forwarding and it looks fine also, so I think it might be a firewall or connection thing? i turned off all my firewall stuff and i still get the same error
#1315 [23:21] <mattym> Tasmi, Did you make sure that both the external IP you are giving your users is still the same, and that your internal IP that you forwarded is still the same?
#1316 [23:27] * cooligrek [webchat@c-98-208-106-217.hsd1.ca.comcast.net] has joined #minecrafthelp
#1317 [23:28] <cooligrek> is there a way to reset my password to a previous password
#1318 [23:28] <mattym> cooligrek, What do you mean?
#1319 [23:29] <cooligrek> i changed my account password but now i want to change it back to a previsions one however when i go to reset my password it tells me i cant use a previous password
#1320 [23:30] <mattym> cooligrek, Ah, no its locked out for security protections.
#1321 [23:31] <cooligrek> so there is nothing i can do
#1322 [23:31] <mattym> cooligrek, No
#1323 [23:31] <cooligrek> ok thanks for your help
#1324 [23:31] <cooligrek> ok thanks for your help
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