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#10 [00:25] <dggdgsg> i need help getting my old account back from 2013 or 2012
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#12 [00:26] * aaa0 [webchat@S01069050ca9b5d63.vc.shawcable.net] has joined #minecrafthelp
#13 [00:27] <aaa0> okay so my code on my prepaided card doesn't work even though it's activated
#14 [00:37] * TomH [webchat@c-98-219-133-14.hsd1.pa.comcast.net] has joined #minecrafthelp
#15 [00:38] <TomH> Hello, does anyone know how I could potentially recover an old account from 2012 where I can't remember the email associated, but I do remember the screen name?
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#17 [00:53] * yeeman [webchat@ip68-7-154-205.sd.sd.cox.net] has joined #minecrafthelp
#18 [00:53] <yeeman> hello
#19 [00:53] <yeeman> awdawdadawsdwasdwasdwasdwasdwasdwa
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#23 [00:57] * KrayButton [webchat@66-191-20-19.dhcp.lncy.or.charter.com] has joined #minecrafthelp
#24 [00:58] <KrayButton> Can anyone help me with the io.netty.channel.abstractchannel$annotatedconnectexception: connection refused: no further information:
#25 [00:58] <KrayButton> It's really making me angry
#26 [01:00] * Cainaanite [webchat@173-18-205-152.client.mchsi.com] has joined #minecrafthelp
#27 [01:02] <Cainaanite> I wanted to get back into Minecraft in the wake of the 10th anniversary and seeing it discussed several times. I searched through my email and found that I had purchased it back in 2011. When I tried to get my password reset, I didn't receive any email. I then tried creating my account with that same email and was able to, seemingly showing that my
#28 [01:02] <Cainaanite> account had been wiped from the system.
#29 [01:02] <Cainaanite> My question is, since the email has my username and transaction ID, will that be enough to confirm that I bought the game before, or will I be forced to purchase another copy of the game?
#30 [01:10] * Cainaanite [webchat@173-18-205-152.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#31 [01:25] * Ava [webchat@mta-162-154-76-216.kya.rr.com] has joined #minecrafthelp
#32 [01:25] <Ava> hello?
#33 [01:25] <Ava> im having issues launching the newest update
#34 [01:26] * Ava [webchat@mta-162-154-76-216.kya.rr.com] has quit. (Client Quit)
#35 [01:52] * charliepop512 [webchat@mta-70-123-3-204.elp.rr.com] has joined #minecrafthelp
#36 [01:53] <charliepop512> I want a refund
#37 [02:02] * pajko [webchat@71.138.168.217-rev.hti.pl] has joined #minecrafthelp
#38 [02:02] <pajko> hello
#39 [02:03] <pajko> i would like to play minecraft with my son, we have 1 PC and 2 screens, keyboard + mouse, and pad controller
#40 [02:03] <pajko> how to do that on 1.14.2 version ?
#41 [02:30] <Greymagic27> pajko, Hey. To play with another person you'll need to purchase a new account from https://minecraft.net
#42 [02:31] <pajko> yes, im ready to do that, but i still dont know how to start 2 instances of the game
#43 [02:32] <pajko> im starting now using steam because there is a controller support included
#44 [02:33] <Greymagic27> You'd need another PC if you want to play with your son. Currently you can't play with 2 people on 1 PC
#45 [02:44] <pajko> ok, but You saying its not possible with version 1.14.2 ? because it was possible with the older versions
#46 [02:44] <Greymagic27> pajko, As far as I know it's never been possible to play with two accounts on one PC
#47 [02:46] <pajko> it was, and there was more than few ways to do that (check google and youtube), but the version 1.14.2 is quite new, and i can find solution atm
#48 [02:47] <GreyVulpine> Playing with two accounts on one PC? How would you even start? Virtual Machine?
#49 [02:47] <GreyVulpine> You've never been able to play minecraft split-screen or anything of the sort.
#50 [02:48] <Greymagic27> https://help.mojang.com/customer/portal/articles/429052#splitscreen
#51 [02:56] * TrionZero [webchat@apn-46-169-33-73.dynamic.gprs.plus.pl] has joined #minecrafthelp
#52 [02:56] <TrionZero> hello
#53 [02:57] <TrionZero> i can't login to my minecraft account
#54 [02:57] <Greymagic27> TrionZero, Hey. What happens when you try?
#55 [02:58] <TrionZero> its seys
#56 [02:58] <TrionZero> incorrect username or password
#57 [03:00] <Greymagic27> TrionZero, Are you using the correct details?
#58 [03:02] <TrionZero> i think yes
#59 [03:02] <Greymagic27> TrionZero, I'd like to make sure nothing on your PC could be blocking your login. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#60 [03:02] <Greymagic27> ??> TrionZero tools/hjt
#61 [03:02] <Absol> TrionZero: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#62 [03:02] <Absol> TrionZero: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#63 [03:06] <TrionZero> when i open this its freeze i cant click i accept and x
#64 [03:06] <Greymagic27> TrionZero, Hmm ok. Are you using any sort of VPN or proxy?
#65 [03:07] <TrionZero> no
#66 [03:07] <Greymagic27> TrionZero, Could you keep trying the tool to see if it will unfreeze?
#67 [03:08] <TrionZero> yes
#68 [03:09] <TrionZero> i think i have to restart my computer
#69 [03:09] <Greymagic27> TrionZero, Ok. Go ahead and do that then pop back here :)
#70 [03:09] <TrionZero> ok
#71 [03:12] * TrionZero [webchat@apn-46-169-33-73.dynamic.gprs.plus.pl] has joined #minecrafthelp
#72 [03:12] <TrionZero> ok its unfreeze what shoult i do?
#73 [03:13] * pajko [webchat@71.138.168.217-rev.hti.pl] has quit. (Quit: webchat.esper.net)
#74 [03:13] <Greymagic27> TrionZero, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#75 [03:16] <TrionZero> how to put this there?
#76 [03:19] <Greymagic27> TrionZero, After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#77 [03:19] <TrionZero> https://paste.ubuntu.com/p/SVKMp49yQC/
#78 [03:20] <Greymagic27> TrionZero, You've got a program installed called 'bytefence' which is known to block downloads for minecraft. To avoid any future issues run this tool to remove it:
#79 [03:20] <Greymagic27> ??> TrionZero av/adwcleaner
#80 [03:20] <Absol> TrionZero: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#81 [03:20] <Absol> TrionZero: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#82 [03:24] * TrionZero [webchat@apn-46-169-33-73.dynamic.gprs.plus.pl] has joined #minecrafthelp
#83 [03:24] <TrionZero> done
#84 [03:25] <Greymagic27> TrionZero, Great. If you still can't login, you'll need to contact mojang:
#85 [03:25] <Greymagic27> ??> TrionZero account/send-email
#86 [03:25] <Absol> TrionZero: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#87 [03:25] <Absol> TrionZero: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#88 [03:27] * TrionZero [webchat@apn-46-169-33-73.dynamic.gprs.plus.pl] has quit. (Client Quit)
#89 [03:49] * Wan-Yan-Chu [webchat@99-127-157-121.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#90 [03:49] * Wan-Yan-Chu [webchat@99-127-157-121.lightspeed.moblal.sbcglobal.net] has quit. (Client Quit)
#91 [03:59] * Steeve [webchat@proxy.u-pem.fr] has joined #minecrafthelp
#92 [04:00] <Steeve> Hello my Minecraft launcher send me an error and tell me : https://paste.gg/p/anonymous/8dfe049fb6354d90bdbcab2eb1adacb1
#93 [04:00] <Steeve> Anyone can help me ?
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#95 [04:33] * Omar [webchat@188.161.25.74] has joined #minecrafthelp
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#97 [05:15] * Lunaside [webchat@pD9FCCF9A.dip0.t-ipconnect.de] has joined #minecrafthelp
#98 [05:15] <Lunaside> Hey, I got this error : Datei konnte nicht heruntergeladen werden. netty-all-4.1.25.Final.jar
#99 [05:18] * Lunaside [webchat@pD9FCCF9A.dip0.t-ipconnect.de] has quit. (Client Quit)
#100 [05:54] * CCRascal [webchat@88.241.71.187.dynamic.ttnet.com.tr] has joined #minecrafthelp
#101 [05:56] <CCRascal> Hello. İ am trying to download an old version 1.2.5 but i get an error saying the file already exists. İ have never downloaded this version before
#102 [06:12] <Greymagic27> CCRascal, Hey. We only support the latest version here (1.14.2). Here is somewhere you can ask about your issue: https://www.minecraftforum.net/forums/support/java-edition-support
#103 [06:15] * TTRLeon [webchat@h77-53-238-103.cust.a3fiber.se] has joined #minecrafthelp
#104 [06:15] * Selly [webchat@103.211.52.20] has joined #minecrafthelp
#105 [06:16] <Selly> My cousin recently deactivated my Mojang account and therefore, I am unable to log in. Can you please reactivate my account again? I can answer all the security questions.
#106 [06:17] <Greymagic27> Selly, Hey. We're not mojang and have no power over accounts, but I can give you their contact information:
#107 [06:17] <Greymagic27> ??> Selly account/send-email
#108 [06:17] <Absol> Selly: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#109 [06:17] <Absol> Selly: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#110 [06:17] <TTRLeon> Has any one yet recieved the fee DEEP SEA MASH-UP, that should come the your account before June 12?
#111 [06:18] <urielsalis> I though that was in the work channel and got scared
#112 [06:18] <urielsalis> TTRLeon: thats from the merch store right?
#113 [06:19] <TTRLeon> Well yes, on the homepage a couple of weeks ago there werer this offer to get this for free
#114 [06:19] <Selly> My email is variety1174@gmail.com . That is the one linked to my Mojang, but as it is deactivated I cannot log in.
#115 [06:20] <Greymagic27> Selly, Send an email to mojang using the information Absol sent above. Do not put any personal information here
#116 [06:22] * Selly [webchat@103.211.52.20] has quit. (Quit: webchat.esper.net)
#117 [06:23] <urielsalis> ??> TTRLeon account/send-email
#118 [06:23] <Absol> TTRLeon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#119 [06:23] <Absol> TTRLeon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#120 [06:25] <TTRLeon> Sure of cause, just checking if anyoune have recived it or not :-)
#121 [06:27] * TTRLeon [webchat@h77-53-238-103.cust.a3fiber.se] has quit. (Quit: webchat.esper.net)
#122 [06:34] * GoldenPK [webchat@public-gprs640846.centertel.pl] has joined #minecrafthelp
#123 [06:35] <GoldenPK> I forgot my password to my account minecraft
#124 [06:35] <Greymagic27> GoldenPK, Hey. Do you still have access to the email you used to make your account?
#125 [06:35] <GoldenPK> no
#126 [06:35] <Greymagic27> GoldenPK, In that case, you'll need to email mojang and ask them to reset it for you:
#127 [06:35] <Greymagic27> ??> GoldenPK account/send-email
#128 [06:35] <Absol> GoldenPK: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#129 [06:35] <Absol> GoldenPK: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#130 [06:36] <GoldenPK> My minecraft is bought in allegro
#131 [06:37] <Greymagic27> GoldenPK, Give them as much information as you can. Note that because you didn't buy it from minecraft.net they may not see the account as yours
#132 [06:37] <GoldenPK> My nick is GoldenPK
#133 [06:38] <GoldenPK> My question to veryfiication is 5 Virtus Pro 2012
#134 [06:38] <Greymagic27> GoldenPK, Email mojang, don't put all of it here
#135 [06:38] <Greymagic27> This is a public channel remember
#136 [06:38] <GoldenPK> ok
#137 [06:38] <GoldenPK> pjoter132@gmail.com
#138 [06:38] <GoldenPK> Can you speak Polish?
#139 [06:38] <Greymagic27> GoldenPK, No. Don't put it here.
#140 [06:38] <Greymagic27> urielsalis,
#141 [06:39] <GoldenPK> Where put Email??
#142 [06:39] <Greymagic27> GoldenPK, https://help.mojang.com/customer/portal/emails/new
#143 [06:39] * Lord_of_Life [~Lord@46.217.57.169] has joined #minecrafthelp
#144 [06:41] * Lord_of_Life_ [~Lord@46.217.56.250] has quit. (Ping timeout: 202 seconds)
#145 [06:43] * Simtoko [webchat@ti0146a400-1359.bb.online.no] has joined #minecrafthelp
#146 [06:43] <Simtoko> anybody
#147 [06:43] <Simtoko> here
#148 [06:43] <Greymagic27> Simtoko, Yep! What's the issue?
#149 [06:44] * GoldenPK [webchat@public-gprs640846.centertel.pl] has quit. (Quit: webchat.esper.net)
#150 [06:44] <Simtoko> when i open minecraft and start i up from the launcher the game will not load properly
#151 [06:45] <Greymagic27> Simtoko, That issue is usually due to malware blocking the game from launching. Follow the steps Absol will send below to run a basic malware scan:
#152 [06:45] <Greymagic27> ??> Simtoko av/adwcleaner
#153 [06:45] <Absol> Simtoko: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#154 [06:45] <Absol> Simtoko: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#155 [06:46] * Simtoko [webchat@ti0146a400-1359.bb.online.no] has quit. (Client Quit)
#156 [06:50] * adamsaec [webchat@bb219-75-69-11.singnet.com.sg] has joined #minecrafthelp
#157 [06:52] <adamsaec> just bought Minecraft master collection for windows 10 which includes 1000 minecoins but still never receive it.
#158 [06:52] * CCRascal [webchat@88.241.71.187.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#159 [06:53] <adamsaec> anyone can help how to get it
#160 [06:54] * non8 [webchat@ppp-58-11-16-239.revip2.asianet.co.th] has joined #minecrafthelp
#161 [06:55] * adamsaec [webchat@bb219-75-69-11.singnet.com.sg] has quit. (Client Quit)
#162 [06:55] <non8> It doesn't download in front of the game.
#163 [06:56] <non8> Is there a way
#164 [06:57] <non8> ้ร
#165 [06:57] <non8> hi
#166 [07:00] <non8> it is up error
#167 [07:01] <non8> solution
#168 [07:12] * alphacentariA [webchat@61.42.71.29] has joined #minecrafthelp
#169 [07:12] <alphacentariA> Hello
#170 [07:12] <non8> hi
#171 [07:12] <non8> มันไม่ได้
#172 [07:13] <alphacentariA> For help on migrating a account do we just put in a ticket
#173 [07:13] <non8> มันขึ้น error
#174 [07:13] <urielsalis> Greymagic27: yes?
#175 [07:14] <urielsalis> Greymagic27: saw it
#176 [07:14] <non8> ทำไงครับ
#177 [07:14] * non8 [webchat@ppp-58-11-16-239.revip2.asianet.co.th] has quit. (Quit: webchat.esper.net)
#178 [07:15] * San [webchat@181-25-160-246.speedy.com.ar] has joined #minecrafthelp
#179 [07:17] <San> Hello, I made a minecraft account back in 2012 by the name of Santi_2012. Arround 2014 I was unable to login into my account and didn't know what to do so I didn't do anything.
#180 [07:17] <San> And now I was thinking about it and I was wondering if anything could be done about the account or it was a lost cause.
#181 [07:22] * kinikaikai [webchat@202.186.133.201] has joined #minecrafthelp
#182 [07:23] * kinikaikai [webchat@202.186.133.201] has quit. (Client Quit)
#183 [07:23] * kel [webchat@95-24-16-223-on-nets.com] has joined #minecrafthelp
#184 [07:24] <kel> hey,,, i re-downloaded minecraft today and the game freezes when it gets to the mojang screen (loading bar stops at around 90%)
#185 [07:27] * kinikai [webchat@202.186.133.201] has joined #minecrafthelp
#186 [07:27] <kinikai> hi there - are lottos people getting crash messages? can't log in at all, but two people in the same house as me are ok with logging in. Getting error message The game crashed whilst rendering overlay
#187 [07:27] <kinikai> Error: n: Non [a-z0-9/._-] character in path of location: minecraft:blocks/PlayerSkin-main2
#188 [07:27] <kinikai> does that mean my skin is causing problems? thanks
#189 [07:30] <Andrio> San, what happens when you try to log in?
#190 [07:30] <Andrio> kinikai, do you use mods?
#191 [07:30] <Andrio> ??> kel tools/HJT
#192 [07:30] <Absol> kel: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#193 [07:30] <Absol> kel: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#194 [07:30] <kinikai> i press play, it tries to load and then get an error message - The game crashed whilst rendering overlay
#195 [07:30] <kinikai> Error: n: Non [a-z0-9/._-] character in path of location: minecraft:blocks/PlayerSkin-main2
#196 [07:30] <kinikai> no mods
#197 [07:30] <Andrio> ??> kinikai win/reinst
#198 [07:30] <Absol> kinikai: You may need to reinstall the locally installed files that Minecraft puts into place.
#199 [07:30] <Absol> kinikai: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#200 [07:31] <kinikai> ok - thanks
#201 [07:31] * kel [webchat@95-24-16-223-on-nets.com] has quit. (Quit: webchat.esper.net)
#202 [07:31] <kinikai> using mac
#203 [07:31] <San> glad to see that someone got the help they needed
#204 [07:33] * Pontus [webchat@188.150.127.253] has joined #minecrafthelp
#205 [07:34] * San [webchat@181-25-160-246.speedy.com.ar] has quit. (Quit: webchat.esper.net)
#206 [07:34] * YerpADerp [webchat@ip68-103-186-2.ks.ok.cox.net] has joined #minecrafthelp
#207 [07:34] <YerpADerp> hello
#208 [07:34] <YerpADerp> i need some help
#209 [07:35] <Andrio> ??> kinikai Mac/reinst
#210 [07:35] <Absol> kinikai: You may need to reinstall the locally installed files that Minecraft puts into place.
#211 [07:35] <Absol> kinikai: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#212 [07:35] <Pontus> Hi! I bought minecraft a looong time ago on a diffrent computer. A while back i tried to log in but it seemed like i had forgotten my username. Somehow i managed to change my email and password and could log in to my account. Now it says that i do NOT own minecraft and have to buy it once more. Why? I have already bought it once:( please help
#213 [07:35] <YerpADerp> hello
#214 [07:36] <Andrio> Pontus, do you have the email receipt?
#215 [07:36] <Pontus> No, I dont remember witch email i bought it with, cant find it anywhere.. :/
#216 [07:37] * Emily [webchat@n175-33-241-253.meb2.vic.optusnet.com.au] has joined #minecrafthelp
#217 [07:37] <YerpADerp> hey mines working now some how
#218 [07:37] <YerpADerp> thanks
#219 [07:38] <Andrio> ??> Pontus account/send-email
#220 [07:38] <Absol> Pontus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#221 [07:38] <Absol> Pontus: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#222 [07:38] <Andrio> Pontus, possibly you created a new Mojang account.
#223 [07:39] * Natedog346sr [webchat@80-209-208-248.hsi.glasfaser-ostbayern.de] has joined #minecrafthelp
#224 [07:40] * Pontus [webchat@188.150.127.253] has quit. (Quit: webchat.esper.net)
#225 [07:41] <Natedog346sr> I can not log in to minecraft anymore
#226 [07:41] * Natedog346sr [webchat@80-209-208-248.hsi.glasfaser-ostbayern.de] has quit. (Client Quit)
#227 [07:45] * Zxerkiii [webchat@112.198.219.219] has joined #minecrafthelp
#228 [07:47] <Zxerkiii> I have this error or bug that says io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information. I've done all possible solutions I can find such as excluding from firewall, allowing java, disabling firewall itself etc. I can connect to my server using my local ip but when I use my public IP, I get that e
#229 [07:47] <Zxerkiii> rror/bug. I already port forwarded this as well.
#230 [07:52] * Zack [webchat@75-48-50-110.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#231 [07:52] <Zack> Hello I am having trouble Migrating my old Minecraft account
#232 [07:53] <Greymagic27> Zxerkiii, Hey. When you're hosting the server you can't connect using the public IP but here is a bug report on the message you're getting: https://bugs.mojang.com/browse/MC-120362
#233 [07:53] <Greymagic27> Zack, Hey. What's the trouble?
#234 [07:55] <Zxerkiii> That's the trouble
#235 [07:55] <Zxerkiii> I have read multiple reports such as that but none of the solutions there seem to help me
#236 [07:55] <Greymagic27> Zxerkiii, Read the message I sent above
#237 [07:56] <Zxerkiii> Yup I already read that since yesterday
#238 [07:56] <Zxerkiii> tried all what is in there but none seemed to work
#239 [07:56] <Greymagic27> Zxerkiii, Right now I don't know a confirmed fix for the issue, But commenting on the bug report may help mojang get closer to a solution
#240 [07:57] <Zxerkiii> okie okie will do
#241 [07:58] <Zack> So this morning i was going to convert my Zah262 account over to the new Microsoft account I had put in a new dedicated password and email, but once i was done filling out the form, the prompt said that i had already migrated the account which isnt possible for I only use 2 emails and the other email that I use is set up for my secondary account. u
#242 [07:58] <Zack> nfortunately the Zah262 account was purchased in 2010 and I do not have a Transaction ID. Futher more when I went to my minecraft client to the 'switch user' tab. Zah262 was no longer and option for me to click to log into
#243 [07:59] <Greymagic27> Zack, Email mojang and give them as much information as you can:
#244 [07:59] <Greymagic27> ??> Zack account/send-email
#245 [07:59] <Absol> Zack: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#246 [07:59] <Absol> Zack: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#247 [07:59] <Zack> I am runing a server and when u use the Citizens plugin you can type in anyone's account name and it will show their skin. i did that to Zah262 and now it is the default skin (steve) which leaves me to fear my account was just deleted some how.
#248 [08:00] * Emily [webchat@n175-33-241-253.meb2.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#249 [08:00] <Zack> I dont have a Transaction ID
#250 [08:01] <Greymagic27> Zack, Give them as much information as you can
#251 [08:02] * Zxerkiii [webchat@112.198.219.219] has quit. (Quit: webchat.esper.net)
#252 [08:02] <Zack> thanks you for your help Greymagic. would the info that i provided in this chat be enough?
#253 [08:03] <Greymagic27> Zack, If it's not enough, they'll reply with some steps you need to do to provide the needed information
#254 [08:18] * Hazel [webchat@cpe-67-246-231-217.rochester.res.rr.com] has joined #minecrafthelp
#255 [08:21] <Hazel> I am running Minecraft 1.14.2 currently. For some reason recently when I open my Minecraft and load the game, on the screen with the load bar before the main menu it always stops responding at the end of the load bar in the same spot. I tried uninstalling and reinstalling both Java and Minecraft and I've restarted my computer many times. I'm not su
#256 [08:21] <Hazel> re what else to try right now. Thank you!
#257 [08:22] <Greymagic27> Hazel, That issue is usually due to malware blocking the game from launching. Follow the steps Absol will send below to run a basic malware scan:
#258 [08:22] <Greymagic27> ??> Hazel av/adwcleaner
#259 [08:22] <Absol> Hazel: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#260 [08:22] <Absol> Hazel: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#261 [08:23] * Hazel [webchat@cpe-67-246-231-217.rochester.res.rr.com] has quit. (Quit: webchat.esper.net)
#262 [08:25] * Dromar [webchat@cpe-65-26-155-141.cinci.res.rr.com] has joined #minecrafthelp
#263 [08:25] <Dromar> Good morning. I logged in during the deep sea mash-up weekend and have not received the pack yet. Is this a know problem?
#264 [08:26] <Greymagic27> Dromar, This has been a known issue. Email mojang using the instructions Absol will post below
#265 [08:26] <Greymagic27> ??> Dromar account/send-email
#266 [08:26] <Absol> Dromar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#267 [08:26] <Absol> Dromar: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#268 [08:27] <Dromar> I already sent them a email I just wanted to check if this was a know problem.
#269 [08:27] <Greymagic27> Dromar, We've had a couple reports of it already, I've seen a few more across several discord servers
#270 [08:28] <Dromar> Thank you.
#271 [08:39] * yomawarisan [webchat@218.237.248.120] has joined #minecrafthelp
#272 [08:39] <yomawarisan> i want ask for infinity loading issue can help me?
#273 [08:41] <yomawarisan> realms trial using now
#274 [08:42] <yomawarisan> I've made a few initializations in the world and it's an infinite load in every activity.
#275 [08:42] <yomawarisan> 서버 리부트, 세계 초기화, 세계 접속 등등
#276 [08:42] <yomawarisan> Server reboot, world initialization, world access, etc.
#277 [08:43] <yomawarisan> The same goes for other users.
#278 [08:44] <yomawarisan> Is there a limit on the number of connections or settings in the trial version?
#279 [08:46] * Steve [webchat@c46335AC1.dhcp.as2116.net] has joined #minecrafthelp
#280 [08:46] <Steve> Hi
#281 [08:47] <Steve> When I try to login
#282 [08:47] <Steve> It just goes to the start screen
#283 [08:48] * Cainaanite [webchat@173-18-205-152.client.mchsi.com] has joined #minecrafthelp
#284 [08:50] * jjjjkemp [webchat@ip70-187-158-225.oc.oc.cox.net] has joined #minecrafthelp
#285 [08:50] <jjjjkemp> hi
#286 [08:52] <Cainaanite> I wanted to get back into Minecraft in the wake of the 10th anniversary and seeing it discussed several times. I searched through my email and found that I had purchased it back in 2011. When I tried to get my password reset, I didn't receive any email. I then tried creating my account with that same email and was able to, seemingly showing that my
#287 [08:52] <Cainaanite> account had been wiped from the system.
#288 [08:52] <Cainaanite> My question is, since the email has my username and transaction ID, will that be enough to confirm that I bought the game before, or will I be forced to purchase another copy of the game?
#289 [08:52] * Steve [webchat@c46335AC1.dhcp.as2116.net] has quit. (Quit: webchat.esper.net)
#290 [08:52] <jjjjkemp> even though I said I never logged in on this pc, i have. only way to get to chat. Everything else is true. I tried to log in yesterday and it didn't work. I cant reset password because cox email used with account doesnt exist anymore. only my gmail. also i tried to log into my mojang account and it didnt work either. i know i had the right user and
#291 [08:52] <jjjjkemp> password for both. help
#292 [09:02] * Dromar [webchat@cpe-65-26-155-141.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#293 [09:14] * damiansinigerov [webchat@109.120.248.53] has joined #minecrafthelp
#294 [09:16] * jules [webchat@42.116.40.29] has joined #minecrafthelp
#295 [09:16] <jules> An error occurred while placing order, please verify credit card info and try again
#296 [09:16] <jules> what can i do?
#297 [09:17] * jules [webchat@42.116.40.29] has quit. (Client Quit)
#298 [09:17] * damiansinigerov [webchat@109.120.248.53] has quit. (Client Quit)
#299 [09:18] * Taylor [webchat@ip70-185-119-113.ga.at.cox.net] has joined #minecrafthelp
#300 [09:19] * Giselle [webchat@c-73-112-101-151.hsd1.nj.comcast.net] has joined #minecrafthelp
#301 [09:19] <Giselle> I'm unable to renew my realms subscription because mojang keeps blocking my credit card. I've contacted my card provider and they said there is nothing wrong with my, and that the issue is on mojang's end
#302 [09:20] <Taylor> I have an issue regarding full screen in minecraft
#303 [09:20] <Taylor> Whenever I am in full screen, minecraft exits me out of the window randomly. However, my game does not crash, but it just exits out to my desktop
#304 [09:20] <Taylor> Amy suggestions on how to fix?
#305 [09:21] <Taylor> I've tried re-installing minecraft and restarting my computer but it didn't fix
#306 [09:22] <Taylor> It also does this is windowed mode but it doesn't go to my desktop instead it just pauses my game
#307 [09:24] * zBit_ [webchat@s5594e65e.adsl.online.nl] has joined #minecrafthelp
#308 [09:24] <Taylor> Hi
#309 [09:25] <zBit_> hello i cant open my minecraft corectly caus its out of my monitor so i cant open it
#310 [09:26] <Taylor> That's been happening to me
#311 [09:26] <Taylor> I know how to fix it
#312 [09:26] <zBit_> how
#313 [09:26] <Taylor> In the taskbar, hover over the task and right click
#314 [09:26] <Taylor> It should say maximize
#315 [09:26] <Taylor> And then you click maximize
#316 [09:27] <zBit_> no i cant
#317 [09:27] <Taylor> Wdym?
#318 [09:28] <zBit_> i cant maximize
#319 [09:29] <Taylor> Oh
#320 [09:29] <Taylor> Are you hovering over the task in the taskbar?
#321 [09:29] * Mudd [~w@76.202.115.164] has quit. (Quit: Bye)
#322 [09:29] <zBit_> yes
#323 [09:29] <Taylor> What is it saying?
#324 [09:31] <zBit_> minecraft: from taskbar: close window
#325 [09:31] <Taylor> That means you aren't doing it right
#326 [09:32] <Taylor> When you hover, an overview of the task shows up
#327 [09:32] <Taylor> That
#328 [09:32] <Taylor> is what you rigth click
#329 [09:32] <Taylor> right*
#330 [09:32] <zBit_> i dit it
#331 [09:33] <Taylor> Did it work?
#332 [09:33] <zBit_> nope
#333 [09:34] <Taylor> Hm
#334 [09:35] <Giselle> I'm unable to renew my realms subscription because mojang keeps blocking my credit card. I've contacted my card provider and they said there is nothing wrong with my, and that the issue is on mojang's end
#335 [09:37] * Cirey [webchat@172.58.141.101] has joined #minecrafthelp
#336 [09:38] * Nic [webchat@96-18-186-14.cpe.cableone.net] has joined #minecrafthelp
#337 [09:38] <Cirey> iPad is broken wont go past load screen
#338 [09:38] <Nic> hello
#339 [09:39] <Nic> I have a simple question
#340 [09:39] <Nic> I tried to install Minecraft Launcher and regester through the Minecraft site last Saturday, and it never would finish
#341 [09:40] <Nic> so I ended up buying Minecraft for Windows 10 through the store
#342 [09:41] <Nic> now I find that I somehow have to complete the process of buying Minecraft Launcher so I can use a book called 'Learn to Program with Minecraft'
#343 [09:41] <Nic> is there a way to consolidate the java version that instaklls from a setup with the one from the Windows store for Win10?
#344 [09:41] <Nic> ??
#345 [09:41] * Cirey [webchat@172.58.141.101] has quit. (Client Quit)
#346 [09:42] <zBit_> but thx Taylor
#347 [09:42] <zBit_> bye
#348 [09:43] <Andrio> Nic, considering the book was published in 2015, it probably refers to the Java Edition
#349 [09:43] * Marek [webchat@91.227.224.17] has joined #minecrafthelp
#350 [09:43] <Marek> hello
#351 [09:43] <Giselle> I'm unable to renew my realms subscription because mojang keeps blocking my credit card. I've contacted my card provider and they said there is nothing wrong with my, and that the issue is on mojang's end
#352 [09:43] <Andrio> Nic, this is completely separate from the Windows 10 Edition, but some of the references in the book might work with both. Unless it has to do with mods.
#353 [09:44] <Nic> yes Andrio
#354 [09:44] <Nic> Java edition is right
#355 [09:44] <Andrio> mm
#356 [09:44] <Marek> my minecraft when i dowloand it sais: error fastutil-8.2.1. jar
#357 [09:44] <Marek> canot be downloaded
#358 [09:45] <Nic> OK
#359 [09:45] <Nic> I was trying to avoid purchasing it twice, but seems they 'got me' on that one
#360 [09:45] <Nic> thanks!
#361 [09:45] <Andrio> no problem.
#362 [09:45] <Giselle> I'm unable to renew my realms subscription because mojang keeps blocking my credit card. I've contacted my card provider and they said there is nothing wrong with my, and that the issue is on mojang's end
#363 [09:45] <Andrio> ??> Marek tools/HJT
#364 [09:45] <Marek> please help me....
#365 [09:45] <Absol> Marek: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#366 [09:45] <Absol> Marek: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#367 [09:46] <Giselle> Someone please help
#368 [09:47] <Taylor> Absol I need help
#369 [09:48] <Marek> ok i put it there
#370 [09:49] <Marek> https://paste.ubuntu.com/p/rX7QVCpy97/
#371 [09:50] <Taylor> I'll come back whenever help is available
#372 [09:50] <Marek> please help
#373 [09:50] <Marek> please help
#374 [09:50] * Taylor [webchat@ip70-185-119-113.ga.at.cox.net] has left #minecrafthelp
#375 [09:51] <jjjjkemp> even though I said I never logged in on this pc, i have. only way to get to chat. Everything else is true. I tried to log in yesterday and it didn't work. I cant reset password because cox email used with account doesnt exist anymore. only my gmail. also i tried to log into my mojang account and it didnt work either. i know i had the right user and
#376 [09:51] <jjjjkemp> password for both. help
#377 [09:52] <Marek> Absol please
#378 [09:55] <Andrio> Marek, there should be more details with the error message; can you show me that?
#379 [09:56] <Andrio> jjjjkemp, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#380 [09:58] * hello61 [webchat@host-89-242-246-175.as13285.net] has joined #minecrafthelp
#381 [09:58] <hello61> I've tried to log in to the launcher but it says could not connect to server, the log in works on the website"
#382 [09:59] <Andrio> ??> hello61 tools/HJT
#383 [09:59] <Absol> hello61: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#384 [09:59] <Absol> hello61: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#385 [10:03] <hello61> https://paste.ubuntu.com/p/VKt7GZgPjT/
#386 [10:04] <Marek> slovak?
#387 [10:06] <hello61> no, english
#388 [10:11] * hello61 [webchat@host-89-242-246-175.as13285.net] has quit. (Quit: webchat.esper.net)
#389 [10:11] * Tim9 [webchat@47.198.26.59] has joined #minecrafthelp
#390 [10:12] * charlie [webchat@ool-43550f1e.dyn.optonline.net] has joined #minecrafthelp
#391 [10:12] <charlie> my minecraft always crashes after i click play
#392 [10:12] <charlie> at the end of the output logs it says exit code 6
#393 [10:13] <charlie> and this is one of the logs: Local file /Users/CharlieVonOehsen/Library/Application Support/minecraft/assets/indexes/1.14.json has wrong SHA-1 hash, expected 15e65156137b14ed9793c7b0609c14393cf2c156 but was eb41b552b237af5e8329398862a6615e29805ad6
#394 [10:13] <Tim9> I need help with a server error on my windows. Every time I try to log in to a server I get an error message. Java.lang.NullPointer.Exception:Group
#395 [10:15] * Tim9 [webchat@47.198.26.59] has quit. (Client Quit)
#396 [10:19] * Kylebelerin [webchat@108-85-111-114.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#397 [10:19] <Kylebelerin> Anyone home?
#398 [10:20] <Kylebelerin> I am having an issue when attempting to sign up for minecraft realms, and when I attempt to launch it I encounter a screen that tells me to get parental consent
#399 [10:20] <Kylebelerin> my account is registered as over 18
#400 [10:24] * Arkeman [webchat@1.red-81-40-228.staticip.rima-tde.net] has joined #minecrafthelp
#401 [10:24] <Arkeman> Hi I have a problem
#402 [10:25] <Arkeman> In 1.9 or above versions my game crash
#403 [10:25] <Arkeman> it says java stopped working and in the game output says "
#404 [10:25] <Arkeman> Process crashed with exit code -1073740940"
#405 [10:28] * Giselle [webchat@c-73-112-101-151.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#406 [10:31] * Kylebelerin [webchat@108-85-111-114.lightspeed.sntcca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#407 [10:47] <Arkeman> can someone help?
#408 [10:47] * Nikotech05 [webchat@93.48.40.203] has joined #minecrafthelp
#409 [10:48] <Arkeman> is any helper here?
#410 [10:48] <Nikotech05> Hello i have a problem with my pc with kabylake graphics
#411 [10:48] <Nikotech05> i cant start minecraft
#412 [10:50] <Cainaanite> Is a transaction ID from 2011 enough to prove that I purchased the game even though my account was apparently wiped or do I have to buy another copy of the game?
#413 [10:51] * Nikotech05 [webchat@93.48.40.203] has quit. (Client Quit)
#414 [10:56] * nth [webchat@75-139-133-206.dhcp.gwnt.ga.charter.com] has joined #minecrafthelp
#415 [10:56] <nth> Hey. Unable to login, says my account was transferred to a mojang account but I don't know what that is
#416 [11:04] * Arkeman [webchat@1.red-81-40-228.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#417 [11:05] * Celto_ [webchat@host-109-88-96-120.dynamic.voo.be] has joined #minecrafthelp
#418 [11:06] <yomawarisan> I've made a realm and few initializations in the world and it's an infinite load in every activity.
#419 [11:06] * Celto_ [webchat@host-109-88-96-120.dynamic.voo.be] has quit. (Client Quit)
#420 [11:06] <yomawarisan> Server reboot, world initialization, world access, etc.
#421 [11:07] <yomawarisan> i cant use my realm server
#422 [11:07] * ian [webchat@85.83.169.5] has joined #minecrafthelp
#423 [11:08] <ian> hey, i cannot remeber the email i used to creat my acccount, and i cannot remeber my username
#424 [11:15] * yomawarisan [webchat@218.237.248.120] has quit. (Quit: webchat.esper.net)
#425 [11:19] * Zonky [webchat@ipbcc37b7e.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#426 [11:22] <Zonky> My Birthday was set to 2013... but I'm 23 years old and now I'm forced to ask my parents to download Minecraft xD
#427 [11:22] <Zonky> How do I change it back to 1995?
#428 [11:24] * Silvia [webchat@9.red-83-58-86.dynamicip.rima-tde.net] has joined #minecrafthelp
#429 [11:25] <Silvia> hi! We would like to purchase minigames `for windows 10PC. where we cant find them?
#430 [11:26] * Meep [uid44664@id-44664.charlton.irccloud.com] has joined #minecrafthelp
#431 [11:28] * Zonky [webchat@ipbcc37b7e.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#432 [11:31] * Porkyle [~Porkyle@37-136-45-147.rev.dnainternet.fi] has quit. (Ping timeout: 206 seconds)
#433 [11:33] <Greymagic27> ??> Cainaanite account/send-email
#434 [11:33] <Absol> Cainaanite: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#435 [11:33] <Absol> Cainaanite: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#436 [11:34] <Cainaanite> Does that mean I won't hear back for months?
#437 [11:34] <Greymagic27> Cainaanite, Sadly yes. They're still getting back to people who sent emails in april
#438 [11:34] <Cainaanite> oh well...
#439 [11:36] * Ironic_8b49 [webchat@cpe-74-78-54-127.maine.res.rr.com] has joined #minecrafthelp
#440 [11:36] * nth [webchat@75-139-133-206.dhcp.gwnt.ga.charter.com] has quit. (Quit: webchat.esper.net)
#441 [11:36] * Cainaanite [webchat@173-18-205-152.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#442 [11:36] * Porkyle [~Porkyle@178-55-190-194.bb.dnainternet.fi] has joined #minecrafthelp
#443 [11:37] <Ironic_8b49> My client just updated and now I can not log in on client
#444 [11:38] <Greymagic27> Ironic_8b49, Hey. We don't support the beta releases of the client. Does it happen when you downgrade again?
#445 [11:39] <Silvia> how do you purchase the minigames?
#446 [11:39] <Ironic_8b49> I don't use beta
#447 [11:40] <Greymagic27> Ironic_8b49, Ok then. What happens when you try to login?
#448 [11:40] <Greymagic27> ??> Silvia bedrock/support
#449 [11:40] <Absol> Silvia: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#450 [11:40] <Silvia> in windows 10 pc?
#451 [11:40] <Ironic_8b49> get that white square thats goes in circles
#452 [11:41] <Greymagic27> ??> Ironic_8b49 screenshot/external
#453 [11:41] <Absol> Ironic_8b49: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#454 [11:41] <Absol> Ironic_8b49: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#455 [11:41] <Ironic_8b49> yes windows 10
#456 [11:42] <Silvia> well......
#457 [11:42] <Silvia> dont understand
#458 [11:42] <Greymagic27> Silvia, This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#459 [11:43] <Silvia> greymagic?
#460 [11:43] <Greymagic27> Silvia, Yes?
#461 [11:43] <Silvia> how dp you put minigames?
#462 [11:43] <Greymagic27> Silvia, Read what I put above
#463 [11:44] <Silvia> thanks
#464 [11:44] <Silvia> bye
#465 [11:46] <Ironic_8b49> https://imgur.com/a/AhnD3vz
#466 [11:46] <Greymagic27> Ironic_8b49, First of all, I can confirm that is the beta launcher. Due to it being in beta this may just be a bug, but we can do a check for any programs which may cause the issue.
#467 [11:47] <Greymagic27> Ironic_8b49, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#468 [11:47] <Greymagic27> ??> Ironic_8b49 tools/hjt
#469 [11:47] <Absol> Ironic_8b49: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#470 [11:47] <Ironic_8b49> still doing the circling thing of the white square
#471 [11:47] <Absol> Ironic_8b49: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#472 [11:48] <Ironic_8b49> I have my setting to not use beta clients, must be a typical thing of Microsoft in changing settings to piss end users off
#473 [11:48] <Absol> Ironic_8b49: Please keep it civil
#474 [11:48] <Greymagic27> Ironic_8b49, It's an option you have to turn on, I just turned it on myself
#475 [11:48] <Ironic_8b49> fuck you
#476 [11:48] * Absol kicked Ironic_8b49 from #minecrafthelp (Reason: ronic_8b49 :Keep it civilized, you are just a human being)
#477 [11:48] <Greymagic27> Cheery.
#478 [11:53] * Armando [webchat@c-24-218-152-194.hsd1.ma.comcast.net] has joined #minecrafthelp
#479 [11:55] <Armando> I have an old mojang account back than but only with my username and password maybe i did have an email but i cant login cause i forgot my password. But again i can login with my username and password thru the launcher
#480 [11:55] <Armando> I have an old mojang account back than but only with my username and password maybe i did have an email but i cant login cause i forgot my password. But again i can login with my username and password thru the launcher
#481 [11:56] * Armando [webchat@c-24-218-152-194.hsd1.ma.comcast.net] has left #minecrafthelp
#482 [12:00] * Alice_20 [webchat@84-216-35-254.customers.ownit.se] has joined #minecrafthelp
#483 [12:01] <Alice_20> when im playing pixel painters in hypixel and when im voteing i cant see the votes ( medals ) pls help
#484 [12:01] * Silvia [webchat@9.red-83-58-86.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#485 [12:01] <Greymagic27> Alice_20, Post on their forums: https://hypixel.net/forums/
#486 [12:02] <Alice_20> when i play pixel painters in hypixel and when im voteing i cant see votes ( medals ) pls help
#487 [12:02] <Greymagic27> Alice_20, See what I put above
#488 [12:03] * Jadia [webchat@c-75-64-198-238.hsd1.tn.comcast.net] has joined #minecrafthelp
#489 [12:04] <Jadia> Hello, my problem is that everytime I press play in the launcher it crashes.
#490 [12:05] <Greymagic27> ??> Jadia launcher/log
#491 [12:05] <Absol> Jadia: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#492 [12:06] * Toby [webchat@79-73-237-254.dynamic.dsl.as9105.com] has joined #minecrafthelp
#493 [12:07] <Toby> Hello, I've just bought your game for MACOS and i cant get past the laucher. the loading bar quits itself and notifies me saying there is a game crash! can anyone please help. thanks
#494 [12:07] <Greymagic27> ??> Toby launcher/log
#495 [12:07] <Absol> Toby: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#496 [12:08] <jjjjkemp> i was given a link to change email through mojang, but I cant log into mojang either. I have correct cridentials for both mojang website and minecraft. i cant log in
#497 [12:08] <Greymagic27> jjjjkemp, Hey. What happens when you try to login?
#498 [12:08] <jjjjkemp> says invalid user, pw. but i know it is right
#499 [12:09] <Greymagic27> jjjjkemp, I'd like to check nothing on your PC is blocking you from logging in:
#500 [12:09] <Greymagic27> jjjjkemp, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#501 [12:09] * Alice_20 [webchat@84-216-35-254.customers.ownit.se] has quit. (Quit: webchat.esper.net)
#502 [12:09] <Greymagic27> ??> jjjjkemp tools/hjt
#503 [12:09] <Absol> jjjjkemp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#504 [12:09] <Absol> jjjjkemp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#505 [12:09] * jpman [webchat@47.147.211.234] has joined #minecrafthelp
#506 [12:09] <jpman> my Minecraft launcher went stop loading
#507 [12:09] * simoyoshi [webchat@151.54.47.245] has joined #minecrafthelp
#508 [12:09] <Jadia> The link you gave me is almost the same thing I did to get here
#509 [12:09] <jpman> https://imgur.com/a/DGEqww9
#510 [12:09] <jjjjkemp> no thanks Greymagic27 not aboutta get my info stolen
#511 [12:10] <jpman> that keeps just loading
#512 [12:10] <Greymagic27> jjjjkemp, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#513 [12:10] <simoyoshi> Hi, I'm writing to get help on a bug in the minecraft launcher. In a nutshell when I open the launcher, the taskbar appears, but when I click it the screen disappears. Thanks in advance
#514 [12:10] <Greymagic27> If you still don't like the sound of the tool, you can use another one which will do the same thing. Would you like the steps for that one? jjjjkemp
#515 [12:10] * jpman [webchat@47.147.211.234] has quit. (Client Quit)
#516 [12:10] <Greymagic27> Jadia, The steps I gave you are to generate a game log, so I can find out what is causing the crash
#517 [12:10] * Korber [webchat@178.34.151.121] has joined #minecrafthelp
#518 [12:10] <jjjjkemp> no. i thought you were gonna use something else that allows you to look at my screen and controll pc lol
#519 [12:10] <Greymagic27> simoyoshi, Shift+right click on the icon on your taskbar and click 'maximise'
#520 [12:11] <Jadia> oh I already have it then
#521 [12:11] <Greymagic27> jjjjkemp, It doesn't do that :P Would you like the steps for the other tool or will you be ok running the one linked?
#522 [12:11] <Greymagic27> Jadia, Can you send it using https://paste.ubuntu.com ?
#523 [12:11] <jjjjkemp> im gine
#524 [12:11] <jjjjkemp> fine
#525 [12:12] <jjjjkemp> https://paste.ubuntu.com/p/TgTcDjB59y/
#526 [12:12] <jjjjkemp> here is the link
#527 [12:12] <Greymagic27> jjjjkemp, Remove hamachi then follow these steps:
#528 [12:12] <Greymagic27> ??> jjjjkemp av/mcafee/uninstall
#529 [12:12] <Absol> jjjjkemp: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#530 [12:12] * Toby [webchat@79-73-237-254.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#531 [12:13] <jjjjkemp> the thing is, it isnt any of that. I was able to log in fine yesterday. just today it had a problem.
#532 [12:13] <Korber> Hello. I can't connect to the server. It write Java.Lang.NullPointerException: group. What should I do?
#533 [12:13] <jjjjkemp> I didnt install any other programs
#534 [12:13] <jjjjkemp> the mcaffe and hamachi were on my pc 5 months ago
#535 [12:13] * stop [webchat@47.147.211.234] has joined #minecrafthelp
#536 [12:13] <Jadia> it says I have to send it using "paste bin" ,because its a long message, witch it says the site is not secure.
#537 [12:13] <Greymagic27> jjjjkemp, Mcafee or hamachi could have decided to block your login today. Removing them is the best thing to do as hamachi conflicts with your internet and mcafee is one of the worst AVs
#538 [12:13] <Greymagic27> Jadia, https://paste.ubuntu.com
#539 [12:14] <stop> my launcher won't load
#540 [12:14] <Greymagic27> Korber, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#541 [12:14] <Greymagic27> ??> Korber tools/hjt
#542 [12:14] <Absol> Korber: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#543 [12:14] <Absol> Korber: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#544 [12:14] <simoyoshi> Greymagic27 thanks :3
#545 [12:14] <simoyoshi> Greymagic27 thanks :3
#546 [12:14] * simoyoshi [webchat@151.54.47.245] has left #minecrafthelp
#547 [12:15] <Greymagic27> stop, As your launcher is currently in beta a few bugs can be expected. We can do a check for any programs that may be blocking you from logging in however:
#548 [12:15] <Greymagic27> stop, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#549 [12:15] <Jadia> oh im sorry it says give the link to u: https://paste.ubuntu.com/p/Q38WsMxqQp/
#550 [12:15] <Greymagic27> ??> stop tools/hjt
#551 [12:15] <Absol> stop: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#552 [12:15] <Absol> stop: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#553 [12:16] <Greymagic27> Jadia, Your PC is far below the needed specs for minecraft. Either buy a new GPU if you're on a desktop PC or look into buying a new PC all together: https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#554 [12:16] * SlippedJaguar55 [webchat@host134-134-dynamic.5-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#555 [12:16] <Jadia> ok thanks
#556 [12:16] * Jadia [webchat@c-75-64-198-238.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#557 [12:16] <Korber> https://paste.ubuntu.com/p/hycJsVPbCt/
#558 [12:16] <SlippedJaguar55> I bought minecraft but I can play just demo version. I need help
#559 [12:16] * Toby [webchat@79-73-237-254.dynamic.dsl.as9105.com] has joined #minecrafthelp
#560 [12:16] <Greymagic27> ??> SlippedJaguar55 launcher/relog
#561 [12:16] <Absol> SlippedJaguar55: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#562 [12:16] * stop [webchat@47.147.211.234] has quit. (Client Quit)
#563 [12:17] <Greymagic27> Korber, Remove windscribe
#564 [12:17] <Toby> its me again... the game output wont load either
#565 [12:17] <SlippedJaguar55> thx
#566 [12:17] * SlippedJaguar55 [webchat@host134-134-dynamic.5-87-r.retail.telecomitalia.it] has quit. (Client Quit)
#567 [12:18] <jjjjkemp> whats a good av that is free then if I uninstall mcaffe
#568 [12:18] * Toby [webchat@79-73-237-254.dynamic.dsl.as9105.com] has quit. (Client Quit)
#569 [12:18] <Greymagic27> jjjjkemp, Malwarebytes is a great AV and it's free: https://www.malwarebytes.com/
#570 [12:18] <Korber> I deleted it, but the problem remained
#571 [12:19] <Greymagic27> Korber, Restart your PC
#572 [12:20] * Toby [webchat@79-73-237-254.dynamic.dsl.as9105.com] has joined #minecrafthelp
#573 [12:21] <Toby> I cannot login at all
#574 [12:21] <jjjjkemp> how do i come back to this chat after I restart pc
#575 [12:22] * KendallFlecher [webchat@173-80-222-32.krmtcmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
#576 [12:22] <Greymagic27> jjjjkemp, The same way you first came here
#577 [12:22] <jjjjkemp> ok
#578 [12:22] <mattym> Toby, Besides the crash message, were the any further details the game gives you?
#579 [12:22] * jjjjkemp [webchat@ip70-187-158-225.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
#580 [12:22] <KendallFlecher> I cant access the email to my account and dont know my password what should i do
#581 [12:23] <Greymagic27> ??> KendallFlecher account/send-email
#582 [12:23] <Absol> KendallFlecher: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#583 [12:23] <Absol> KendallFlecher: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#584 [12:23] <Korber> Is done. But the problem remained, because I set a windscribe in order to solve this problem, but it did not help
#585 [12:23] <Toby> nothing
#586 [12:23] <Greymagic27> Korber, Send another hijackthis log
#587 [12:23] * KendallFlecher [webchat@173-80-222-32.krmtcmta01.res.dyn.suddenlink.net] has quit. (Client Quit)
#588 [12:23] <Korber> Ok
#589 [12:24] <mattym> Toby, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#590 [12:24] * jjjjkemp [webchat@ip70-187-158-225.oc.oc.cox.net] has joined #minecrafthelp
#591 [12:24] <jjjjkemp> im back
#592 [12:24] <Greymagic27> jjjjkemp, Welcome back. Did you uninstall both mcafee (using the tool linked) and hamachi?
#593 [12:24] <jjjjkemp> yes. didnt work
#594 [12:25] <Korber> https://paste.ubuntu.com/p/psrZhNzTsF/
#595 [12:25] <Greymagic27> jjjjkemp, Alright. Have you sent an email to mojang about the issue?
#596 [12:25] <jjjjkemp> yes. did it loast night
#597 [12:25] <Toby> yeh, i think that what it is
#598 [12:25] <Greymagic27> jjjjkemp, Great! Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#599 [12:26] <jjjjkemp> ok. i just tried to log into my account from my laptop and same problem.
#600 [12:27] <Greymagic27> Korber, Could you disable any AV you may be using?
#601 [12:27] * jjjjkemp [webchat@ip70-187-158-225.oc.oc.cox.net] has quit. (Client Quit)
#602 [12:28] <Korber> I don't use any AV
#603 [12:28] <mattym> Toby, If you had any of those, list the names of the programs you have.
#604 [12:28] <Greymagic27> Korber, Could you try disabling your firewall quickly?
#605 [12:30] <Korber> I turned off the firewall a month ago
#606 [12:30] <Greymagic27> Korber, Hmm ok. Could you follow these steps to run a malware scan?
#607 [12:30] <Greymagic27> ??> Korber av/malwarebytes
#608 [12:30] <Absol> Korber: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#609 [12:30] <Absol> Korber: Download it here: https://www.malwarebytes.org/
#610 [12:30] <Absol> Korber: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#611 [12:32] * fcuck [webchat@47.147.211.234] has joined #minecrafthelp
#612 [12:33] <fcuck> I want to die because of Minecraft launcher
#613 [12:34] <Greymagic27> fcuck, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#614 [12:34] <Greymagic27> ??> fcuck tools/hjt
#615 [12:34] <Absol> fcuck: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#616 [12:34] <Absol> fcuck: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#617 [12:34] <Korber> What scan should i use? There are 3 types of scanning
#618 [12:35] <Greymagic27> Korber, Threat scan
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#621 [12:55] * Albert [webchat@4.red-83-38-78.dynamicip.rima-tde.net] has joined #minecrafthelp
#622 [12:56] <Albert> Someone talk spanish?
#623 [12:57] * Lucas [webchat@160-3-55-213.cpe.cableone.net] has joined #minecrafthelp
#624 [12:57] * Albert [webchat@4.red-83-38-78.dynamicip.rima-tde.net] has quit. (Client Quit)
#625 [12:57] <Lucas> My minecraft launcher is infinitely logging in
#626 [12:58] * Devora60 [webchat@dynamic-ip-18682122200.cable.net.co] has joined #minecrafthelp
#627 [12:58] * Lucas [webchat@160-3-55-213.cpe.cableone.net] has joined #minecrafthelp
#628 [12:59] <Lucas> My launcher is stuck in the beta launcher and wont let me login
#629 [12:59] <Lucas> How can i fix my launcher
#630 [13:02] <Lucas> ...
#631 [13:02] <Devora60> Hi, I have a problem with my launcher. Since yesterday I was going to enter in Minecraft for playing my Survival world and my launcher was in the windows bar, but I was unable to open it. When I click on the launcher on the Windows Bar, nothing happens, and when I select for a while, I can see that the launcher is working but am unable to use it.
#632 [13:06] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#633 [13:10] * Devora60 [webchat@dynamic-ip-18682122200.cable.net.co] has quit. (Quit: webchat.esper.net)
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#635 [13:11] * Lucas [webchat@160-3-55-213.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#636 [13:12] <Patrick> I can not log into my account, at first I waited an hour than tried again, than I changed my password and is still didn't work, than I changed it to something else that had no correlation with the other password and it still didn't work. It is saying could not connect to server.
#637 [13:13] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#638 [13:17] * alex7 [webchat@c-67-185-248-31.hsd1.wa.comcast.net] has joined #minecrafthelp
#639 [13:17] <alex7> my game wont start
#640 [13:18] <alex7> it opens and gets to the end of the loading bar then freezes
#641 [13:18] * alex7 [webchat@c-67-185-248-31.hsd1.wa.comcast.net] has quit. (Client Quit)
#642 [13:25] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#643 [13:25] * YaBoi [webchat@c-73-91-15-225.hsd1.fl.comcast.net] has joined #minecrafthelp
#644 [13:25] <YaBoi> Hi
#645 [13:25] <YaBoi> My launcher just updated and now it wont even launch minecraft without crashing
#646 [13:27] * Korber [webchat@178.34.151.121] has joined #minecrafthelp
#647 [13:27] <Korber> Hey
#648 [13:28] <Korber> I finished checking
#649 [13:28] <YaBoi> hello
#650 [13:28] <YaBoi> oh?
#651 [13:29] <Korber> Where are the people who helped?
#652 [13:29] <YaBoi> what?
#653 [13:30] <Korber> There were people who helped me solve the problem
#654 [13:30] <YaBoi> My launcher just updated and now it wont launch
#655 [13:32] <Korber> Hey
#656 [13:33] * YaBoi [webchat@c-73-91-15-225.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#657 [13:34] * Korber [webchat@178.34.151.121] has joined #minecrafthelp
#658 [13:34] <Korber> GreyBot
#659 [13:37] * Korber [webchat@178.34.151.121] has quit. (Client Quit)
#660 [13:39] * fabgo [webchat@p508EB9FE.dip0.t-ipconnect.de] has joined #minecrafthelp
#661 [13:39] <fabgo> Hey
#662 [13:40] * Patrick [webchat@45.56.194.181] has quit. (Quit: webchat.esper.net)
#663 [13:40] * Korber [webchat@178.34.151.121] has joined #minecrafthelp
#664 [13:40] <Korber> GreyBot
#665 [13:40] <fabgo> My MC is crashing every time
#666 [13:40] <fabgo> It says java SE binary isnt working
#667 [13:41] * fabgo [webchat@p508EB9FE.dip0.t-ipconnect.de] has quit. (Client Quit)
#668 [13:41] * YerpADerp [webchat@ip68-103-186-2.ks.ok.cox.net] has quit. (Quit: webchat.esper.net)
#669 [13:41] <Korber> Hey
#670 [13:41] <Korber> Guys
#671 [13:41] <Korber> Help
#672 [13:42] <Korber> Help somebody
#673 [13:42] <Korber> Help somebody
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#675 [13:44] * SL1K3ER [webchat@179.124.129.146-static.ipcarrier.com.br] has joined #minecrafthelp
#676 [13:44] * Korber [webchat@178.34.151.121] has joined #minecrafthelp
#677 [13:44] <Korber> hey
#678 [13:46] <SL1K3ER> Oi, recentemente perdi minha conta de minecraft original, mandei um email para mojang, e ela disse que para recuperar eu precisava mandar o meu id da conta, porém não tenho mais o email com meu id, queria saber se pode botar as informações do cartão de crédito em vez do id.
#679 [13:47] <Lurks> SL1K3ER english please, sorry
#680 [13:47] <Korber> lurks
#681 [13:47] <Korber> JASDAJSDN
#682 [13:47] <Korber> Help me
#683 [13:47] <Lurks> Korber what's the problem?
#684 [13:48] <SL1K3ER> Hi, I recently lost my original minecraft account, I sent an email to mojang, and she said that to recover I needed to send my account id, however I no longer have the email with my id, I wanted to know if you can put the information on the card credit instead of id.
#685 [13:48] * JakobWithaW [webchat@90-229-170-195-no506.tbcn.telia.com] has joined #minecrafthelp
#686 [13:50] * h [webchat@modemcable055.172-130-66.mc.videotron.ca] has joined #minecrafthelp
#687 [13:51] <Korber> I can't connect to the servers. It write Java.Lang.NullPointerException: group. GreyBot has already begun to help me, but now he is not responding. I checked the computer for viruses, but now I do not know what to do.
#688 [13:51] * h [webchat@modemcable055.172-130-66.mc.videotron.ca] has quit. (Client Quit)
#689 [13:52] <Lurks> SL1K3ER have you looked through this website:https://help.mojang.com/customer/portal/articles/361380 ?
#690 [13:53] <Lurks> Korber so you ran a adwcleaner already? is there anything else you been through?
#691 [13:54] <SL1K3ER> Lurks Yes, but I lost my email where the account id is, I wanted to know if instead of sending the id, I send the credit card information that I bought my account
#692 [13:55] <Korber> II launched Malwarebytes
#693 [13:55] * JakobWithaW [webchat@90-229-170-195-no506.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#694 [13:55] <Korber> Lurks I launched Malwarebytes
#695 [13:57] <Lurks> SL1K3ER i'm not sure that's going to help, are you able to look through your bank transaction from the time you purchase minecraft?
#696 [13:57] * FIREDARTIFACT [webchat@host215-75-dynamic.40-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#697 [13:59] <Lurks> Korber let's take a look at what programs are running on your system that could be causing the issue
#698 [13:59] <Lurks> ??> Korber tools/hjt
#699 [13:59] <Absol> Korber: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#700 [13:59] <Absol> Korber: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#701 [13:59] <Korber> I know
#702 [14:00] <FIREDARTIFACT> today I tried to log on minecraft but it tells me that it is impossible to save the download
#703 [14:00] <Korber> https://paste.ubuntu.com/p/MNvyZWRJgR/
#704 [14:01] <Lurks> FIREDARTIFACT If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#705 [14:01] <SL1K3ER> Lurks Yes
#706 [14:03] * JakobWithaW [webchat@90-229-170-195-no506.tbcn.telia.com] has joined #minecrafthelp
#707 [14:04] <Korber> Lurks?
#708 [14:04] <Lurks> Korber i'm not quite sure, might be some kind of proxy or something
#709 [14:06] <JakobWithaW> i have a hp laptop and it has windows 8.1 installed and i dont know what to choose (device). The options are Windows,Mac,Linux and Windows 10 and as i said i have windows 8,1 and i dont know what option will work for my laptop.
#710 [14:06] <Korber> Мне сказали удалить Windscribe Я удалил его
#711 [14:06] * Pyry [webchat@85-76-22-185-nat.elisa-mobile.fi] has joined #minecrafthelp
#712 [14:06] <Korber> I was told to delete Windscribe I deleted it
#713 [14:06] * dead_hat24 [webchat@ip72-198-80-19.ok.ok.cox.net] has joined #minecrafthelp
#714 [14:06] <dead_hat24> Hello
#715 [14:07] <Korber> Sorry
#716 [14:07] <Pyry> My minecraft launcer wont load
#717 [14:07] * SL1K3ER [webchat@179.124.129.146-static.ipcarrier.com.br] has quit. (Quit: webchat.esper.net)
#718 [14:07] <Pyry> it shows that its running but nothing happens
#719 [14:07] * dead_hat24 [webchat@ip72-198-80-19.ok.ok.cox.net] has quit. (Client Quit)
#720 [14:07] <Lurks> JakobWithaW it be windows
#721 [14:07] <Pyry> ?
#722 [14:08] <JakobWithaW> Just the regular windows not 10?
#723 [14:08] <Pyry> yeah
#724 [14:08] <Lurks> Pyry are you unable to see it on screen?
#725 [14:08] * Pyry [webchat@85-76-22-185-nat.elisa-mobile.fi] has quit. (Client Quit)
#726 [14:08] <JakobWithaW> lurks
#727 [14:09] <JakobWithaW> should i buy the regular windows one?
#728 [14:09] <Lurks> JakobWithaW i don't know what you installing
#729 [14:09] <JakobWithaW> mine
#730 [14:09] <JakobWithaW> craft
#731 [14:10] <Lurks> JakobWithaW it be the one's that says "for windows" or something similar
#732 [14:10] <Korber> lurks?
#733 [14:10] <JakobWithaW> so basically if i have the windows 8,1 i buy the windows option
#734 [14:11] <Lurks> Korber seems like "windscribe" is still on your system
#735 [14:11] <Lurks> JakobWithaW yes
#736 [14:11] <JakobWithaW> okay thanks lurks
#737 [14:12] <JakobWithaW> :D
#738 [14:12] * Korber [webchat@178.34.151.121] has quit. (Quit: webchat.esper.net)
#739 [14:12] * JakobWithaW [webchat@90-229-170-195-no506.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#740 [14:14] * Korber [webchat@178.34.151.121] has joined #minecrafthelp
#741 [14:14] <Korber> Lurks
#742 [14:15] <Korber> Help
#743 [14:15] <Korber> Somebody
#744 [14:17] * Guest55356 [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#745 [14:19] * Orion [webchat@97.103.137.235] has joined #minecrafthelp
#746 [14:20] <Orion> I cannot login on the minecraft launcher. It keeps telling me that I am not online. In which I am.
#747 [14:23] * Guillaume [webchat@static-5-51-4-95.ftth.abo.bbox.fr] has joined #minecrafthelp
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#749 [14:25] <Korber> Hey
#750 [14:25] <Korber> Hey
#751 [14:27] * Korber [webchat@178.34.151.121] has left #minecrafthelp
#752 [14:28] * Korber [webchat@178.34.151.121] has joined #minecrafthelp
#753 [14:28] <Korber> hey
#754 [14:31] * Korber [webchat@178.34.151.121] has quit. (Quit: webchat.esper.net)
#755 [14:33] * Korber [webchat@178.34.151.121] has joined #minecrafthelp
#756 [14:33] <Korber> Help somebody
#757 [14:35] * zayd [webchat@cpc112507-pres22-2-0-cust176.18-3.cable.virginm.net] has joined #minecrafthelp
#758 [14:36] <Korber> hey
#759 [14:37] <zayd> I need help
#760 [14:37] <Korber> I need help too
#761 [14:37] * A_P [webchat@184-170-167-42.sycmilaa.metronetinc.net] has joined #minecrafthelp
#762 [14:38] <A_P> hello?
#763 [14:38] <Lurks> zayd what's the issue?
#764 [14:38] <Lurks> A_P hello?
#765 [14:38] <A_P> hey
#766 [14:38] <Korber> I need help
#767 [14:38] <zayd> this error keeps popping up
#768 [14:38] <zayd> whenever I try downloading minecraft
#769 [14:39] <Lurks> zayd what's the error message?
#770 [14:39] <A_P> I need some help with server related issues
#771 [14:39] <zayd> it wont let me paste it
#772 [14:39] <Lurks> A_P oh, i'm not good at server, you'll have to wait or ask another volunteer to help
#773 [14:39] <Lurks> zayd using the follow:
#774 [14:39] <A_P> is anyone else around?
#775 [14:39] <Lurks> ??> zayd paste
#776 [14:39] <Absol> zayd: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#777 [14:41] <A_P> I just need someone to test connecting to my server to see if it works, I can connect using my public IP and the port number, but I want to make sure it works outside of my local network
#778 [14:41] <zayd> https://paste.ubuntu.com/p/6tNhJz64b2/
#779 [14:41] <zayd> here is the error message I am met with
#780 [14:42] <Korber> Hey
#781 [14:42] <A_P> are there any ops that can help with that
#782 [14:42] <Lurks> zayd If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#783 [14:43] * Sha [webchat@c-73-215-189-138.hsd1.nj.comcast.net] has joined #minecrafthelp
#784 [14:43] <Lurks> A_P this is a volunteer help chat, they can be busy and not always looking at this screen
#785 [14:44] <Korber> I need help
#786 [14:44] <Sha> it wont let me download/play and says Unable to create directory. hurt_closed2.ogg
#787 [14:44] <Lurks> Sha If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#788 [14:45] <zayd> thank you!
#789 [14:46] <Korber> i need help
#790 [14:46] * zayd [webchat@cpc112507-pres22-2-0-cust176.18-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#792 [14:49] <Korber> help
#793 [14:50] <Lurks> Korber you'll have to wait or come back another time
#794 [14:50] <Korber> ok
#795 [14:50] <Korber> ok
#796 [14:50] * Korber [webchat@178.34.151.121] has left #minecrafthelp
#797 [14:52] * Joel [webchat@host86-144-183-250.range86-144.btcentralplus.com] has joined #minecrafthelp
#798 [14:52] * Joel is now known as Guest53785
#799 [14:52] * jgames07 [webchat@185.249.150.60] has joined #minecrafthelp
#800 [14:53] <Guest53785> i just downloaded minecraft and it will not launch. it says it is "unable to save download. hurt1.ogg" what do i do?
#801 [14:53] <jgames07> hi! I´m having issues login into my minecraft laucher. I put my password and e-mail and doesn´t stop loading.
#802 [14:54] <Guest53785> help
#803 [14:54] * Guest53785 [webchat@host86-144-183-250.range86-144.btcentralplus.com] has quit. (Client Quit)
#804 [14:54] * hello [webchat@226-255.suscom-maine.net] has joined #minecrafthelp
#805 [14:54] <hello> hello
#806 [14:55] <Lurks> jgames07 do you have any VPN on?
#807 [14:56] <jgames07> nope
#808 [14:56] <Lurks> jgames07 ok, lets have a look what programs are running on your system, thats causing the issue:
#809 [14:57] <Lurks> ??> jgames07 tools/hjt
#810 [14:57] <Absol> jgames07: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#811 [14:57] <Absol> jgames07: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#813 [14:58] * Korber [webchat@178.34.151.121] has joined #minecrafthelp
#814 [14:58] <Korber> Hey
#815 [15:02] <A_P> @Absol Can you help me with a server issue?
#816 [15:16] <A_P> Is there anyone here that can help me with a server issue
#817 [15:18] * A_P [webchat@184-170-167-42.sycmilaa.metronetinc.net] has quit. (Quit: webchat.esper.net)
#818 [15:20] * No_Regertse [webchat@c-73-32-108-91.hsd1.tx.comcast.net] has joined #minecrafthelp
#819 [15:20] <No_Regertse> Everytime I open my game, I get stuck on the loading screen then it crashes
#820 [15:21] <No_Regertse> anyone here?
#821 [15:25] * Numbs [webchat@bd061b8e.virtua.com.br] has joined #minecrafthelp
#822 [15:26] <Numbs> How do I change my email for minecraft?
#823 [15:26] * No_Regertse [webchat@c-73-32-108-91.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#824 [15:29] <Lurks> Numbs should be able to do it in account.mojang.com/me
#825 [15:30] <Numbs> The security questions wont let me
#826 [15:30] <Numbs> I forgot them
#827 [15:33] * Sonic109 [webchat@142.167.35.11] has joined #minecrafthelp
#828 [15:34] <Sonic109> hello
#829 [15:35] * Sonic109 [webchat@142.167.35.11] has quit. (Client Quit)
#830 [15:36] <Lurks> Numbs are you able to get a reset sent to your email?
#831 [15:40] * Ryan8 [webchat@cpe-45-50-35-159.socal.res.rr.com] has joined #minecrafthelp
#832 [15:40] <Ryan8> My problem is Cannot connect to server
#833 [15:41] * Raven [webchat@035-137-102-076.dhcp.bhn.net] has joined #minecrafthelp
#834 [15:41] <Raven> i cant save the download for 1.14.2
#835 [15:41] <Raven> why
#836 [15:42] * Raven [webchat@035-137-102-076.dhcp.bhn.net] has quit. (Client Quit)
#837 [15:42] <Lurks> Ryan8 do you get "connection time out"?
#838 [15:43] * Becky_Phoenix [webchat@139.009.dsl.hob.iprimus.net.au] has joined #minecrafthelp
#839 [15:43] <Ryan8> no just Cannot Connect to server
#840 [15:43] * intruq [webchat@p508916A5.dip0.t-ipconnect.de] has joined #minecrafthelp
#841 [15:45] <Lurks> Ryan8 do you have any VPN on?
#842 [15:45] <Ryan8> No
#843 [15:45] <Ryan8> How do i check that
#844 [15:46] <Ryan8> Yeah, i dont
#845 [15:47] <Becky_Phoenix> I purchased a code through eBay, put it into my computer and downloaded Minecraft, however when I go to skins on Minecraft.net it says I don't own Minecraft and that I should buy it. Was what I purchased not recognized as the game?
#846 [15:47] <Lurks> Ryan8 did you visit any dodgy minecraft website?
#847 [15:47] <Ryan8> No only minecraft site ive been to is minecraft.net
#848 [15:48] <intruq> Hey. Every time I start minecraft my Windows 10 PC crashes (blackscreen). This is the launcher_log: https://pastebin.com/aXLxURCF
#849 [15:48] <Lurks> Becky_Phoenix eBay can be dodgy, if you don't see your purchase in account.mojang.com/me
#850 [15:48] <Lurks> Ryan8 has anyone else been on your system?
#851 [15:49] <Becky_Phoenix> it recognizes the code but says its already been redeemed.... it has... by me lol
#852 [15:49] <Ryan8> Lurks uh no, only my sister and brother and me use it and they just watch stuff on it
#853 [15:51] <Lurks> Ryan8 there are few software that could be causing the connection, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#854 [15:52] <Ryan8> thanks ill try it
#855 [15:56] <Becky_Phoenix> @Lurks I tried putting the code into the option and it recognised it as a real code but said it was already redeemed, and it was me that redeemed it. I entered it into the Microsoft store through my start menu
#856 [15:58] <Lurks> Becky_Phoenix then that be the windows store edition, not the java edition
#857 [15:59] <Becky_Phoenix> @Lurks ok so I can play just not add skins?
#858 [15:59] <Lurks> intruq looks like it got corrupted, have a check for any software that could be causing it:https://minecraftirc.net/support-articles/known-incompatible-software/ .then delete everything in your minecraft folder except save folder and run the launcher
#859 [16:00] <Lurks> Becky_Phoenix that edition does allow skin change
#860 [16:01] <Becky_Phoenix> i know you can do it through the game but i wanted a specific skin that i saw a youtube video of how to get it. is that not allowed?
#861 [16:03] <Lurks> Becky_Phoenix no idea, i haven't played that edition
#862 [16:03] * Ryan4 [webchat@cpe-45-50-35-159.socal.res.rr.com] has joined #minecrafthelp
#863 [16:03] <Becky_Phoenix> Lurks ok well thanks for your help :)
#864 [16:03] * bjalk [webchat@78-71-28-215-no261.tbcn.telia.com] has joined #minecrafthelp
#865 [16:04] <Ryan4> Hello, im back and none of them worked
#866 [16:05] <bjalk> can someone help me with migration from and old account that i lost the original email for?
#867 [16:05] <Lurks> Ryan4 lets have a look for any odd or hidden programs running
#868 [16:05] <Lurks> ??> Ryan4 tools/hjt
#869 [16:05] <Absol> Ryan4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#870 [16:06] <Absol> Ryan4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#871 [16:06] <Lurks> bjalk you'll have to contact mojang support to get your old email, do you need the links?
#872 [16:06] * Becky_Phoenix [webchat@139.009.dsl.hob.iprimus.net.au] has quit. (Quit: webchat.esper.net)
#873 [16:07] <bjalk> sure, that would be nice
#874 [16:07] <Lurks> ??> bjalk account/send-email
#875 [16:07] <Absol> bjalk: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#876 [16:07] <Absol> bjalk: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#877 [16:08] * Duck [webchat@ip-213-127-9-148.ip.prioritytelecom.net] has joined #minecrafthelp
#878 [16:08] <Duck> Hi
#879 [16:08] <Duck> hi
#880 [16:08] <Duck> i need help
#881 [16:08] <Lurks> Duck how can we help?
#882 [16:08] <Duck> i dont have acces to my old email and security qestions
#883 [16:09] <Ryan4> i stiil cannot connect to server
#884 [16:09] <Lurks> Ryan4 that tools makes a report for us to view, follow the instructions
#885 [16:10] <Lurks> Duck you'll have to contact mojang support, do you need the links?
#886 [16:10] * bjalk [webchat@78-71-28-215-no261.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#887 [16:10] <Duck> yes
#888 [16:10] <Duck> plz
#889 [16:10] <Lurks> ??> Duck account/send-email
#890 [16:10] <Absol> Duck: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#891 [16:10] <Absol> Duck: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#892 [16:10] <Duck> thanks
#893 [16:11] * Duck [webchat@ip-213-127-9-148.ip.prioritytelecom.net] has quit. (Client Quit)
#894 [16:15] * GunqqerFriithian [~gunqqer@70.32.0.110] has quit. (Quit: Konversation terminated!)
#895 [16:21] * whaaaat [webchat@104-2-187-150.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#896 [16:21] <whaaaat> i can play on my home computer but cant login here.
#897 [16:22] <whaaaat> can anyone help me troubleshoot?
#898 [16:23] <Lurks> whaaaat what connection are you using since you are not at home?
#899 [16:23] * intruq [webchat@p508916A5.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#900 [16:23] <whaaaat> somthng really insecure, but i dont think its prob
#901 [16:24] <whaaaat> this happened before but i solved by changing password, but i really dont want to do that this time
#902 [16:24] <Lurks> whaaaat are you at a library connection? they could have blocked minecraft
#903 [16:24] <whaaaat> not library
#904 [16:25] <whaaaat> what i do know that is that its a horrible network
#905 [16:25] <whaaaat> it makes me rage
#906 [16:26] <whaaaat> its one of those rental insecure networks
#907 [16:26] * Sam [webchat@97-120-177-118.ptld.qwest.net] has joined #minecrafthelp
#908 [16:27] <Lurks> whaaaat im not sure what to suggest
#909 [16:27] * lucas [webchat@160-3-55-213.cpe.cableone.net] has joined #minecrafthelp
#910 [16:27] <whaaaat> i dont know either
#911 [16:28] <lucas> My minecraft launcher is infinitely loading when i login is anyone else having this issue
#912 [16:28] <Sam> Hey, I was on a few days ago. Im having technical issues with the Minecraft Launcher for OS X. I know I talked to Lurks briefly the other day, but I was wondering if there was anyone else on who can help
#913 [16:28] <Sam> I can provide crash logs as well
#914 [16:29] <whaaaat> im trying out my new mod, but mcreator simulation sux
#915 [16:29] <whaaaat> thats why im using regular mc
#916 [16:29] <Lurks> lucas let's grab a log and see what's going on
#917 [16:29] <Lurks> ??> lucas launcher/log
#918 [16:29] <Absol> lucas: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#919 [16:31] <lucas> Im stuck on the beta launcher so how would I find it through that
#920 [16:32] <Lurks> lucas oh beta launcher, i haven't play it myself,not sure
#921 [16:32] <whaaaat> i gtg bye
#922 [16:32] <whaaaat> i gtg bye
#923 [16:32] * whaaaat [webchat@104-2-187-150.lightspeed.austtx.sbcglobal.net] has left #minecrafthelp
#924 [16:32] <lucas> Ive uninstalled and reinstalled the launcher once already and cant get back to the normal one
#925 [16:32] <lucas> not the launcher the game
#926 [16:36] <lucas> is there any way to reverse it back
#927 [16:37] * Ren [webchat@66-191-249-186.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#928 [16:37] <Ren> Hello my problem is when I go to Minecraft.net and press login at the top right of the screen it takes me to the email and password. I insert the correct email and password and press login but nothing happens. It doesn’t take me anywhere and it doesn’t show any message. I’ve tried it on Chrome and internet explorer and both don’t work. But for some
#929 [16:37] <Ren> reason when I do the same on my Mac it works fine.
#930 [16:38] <Sam> Is there anyone here with OS X experience with Java and the Minecraft Launcher? If not, where should I go to try to fix the issue I have?
#931 [16:45] <lucas> anyone ther
#932 [16:52] <lucas> epic
#933 [17:02] * CherryOnions68 [webchat@c-73-225-83-218.hsd1.wa.comcast.net] has joined #minecrafthelp
#934 [17:02] <CherryOnions68> Hello, do you know if there is a way to link my Mojang and Xbox account?
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#937 [17:18] * Sam [webchat@97-120-177-118.ptld.qwest.net] has quit. (Quit: webchat.esper.net)
#938 [17:33] * Spencer [webchat@cpc105200-live33-2-0-cust113.17-2.cable.virginm.net] has joined #minecrafthelp
#939 [17:34] <Spencer> minecraft launcher crashes on around 90% of opening the game
#940 [17:34] <Spencer> i have tried reinstalling the game multiple times but minecraft still will not open
#941 [17:34] <Spencer> is there a fix to this bug?
#942 [17:37] * Wild_Dingo [webchat@cm-128.77.23.91.getinternet.no] has joined #minecrafthelp
#943 [17:38] <Wild_Dingo> i get this error when i try to play on minecraft realms, both on my own and my friends: Internal Exception Java io.IOException forcibly closed by remote host
#944 [17:43] <Spencer> i cannot even get onto the game, ive tried to play via other launchers (Twitch//ATLauncher) but they won't launch minecraft either
#945 [17:43] <urielsalis> hi Spencer
#946 [17:44] <urielsalis> ??> Spencer launcher/log
#947 [17:44] <Absol> Spencer: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#949 [17:45] * Nicj [webchat@bd7886f3.virtua.com.br] has joined #minecrafthelp
#950 [17:46] <Nicj> Hello, someone knows how I can remmeber my minecraft username
#951 [17:47] <Nicj> I paid for the game so many years ago, now I cant´remember my username
#952 [17:47] <urielsalis> Nicj, do you know what it might be_
#953 [17:47] <urielsalis> ?
#954 [17:48] <Nicj> I think is something similar to my name, but I can't do my imigration account
#955 [17:49] <urielsalis> Nicj, you can use namemc to see if the name exists, and then start the migration on the one you find
#956 [17:49] <Nicj> I have to try kicking possibilities?
#957 [17:52] * Sharkeisha33 [webchat@99-31-220-249.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#958 [17:54] <Sharkeisha33> How long will it roughly take for mojang to fix the changed passwords because I changed mine but still cant get on
#959 [17:54] * hERET1C [webchat@8ta-246-26-90.telkomadsl.co.za] has joined #minecrafthelp
#960 [17:54] <hERET1C> Hello
#961 [17:55] <hERET1C> Failed to download file. patchy-1.1.jar
#962 [17:55] <hERET1C> this is my problem. Help :(
#963 [17:55] <urielsalis> ??> Sharkeisha33 login/throttle
#964 [17:55] <Absol> Sharkeisha33: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#965 [17:56] <Absol> Sharkeisha33: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#966 [17:56] <urielsalis> ??> hERET1C tools/hjt
#967 [17:56] <Absol> hERET1C: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#968 [17:56] <Absol> hERET1C: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#969 [17:56] <Sharkeisha33> Thank you love you
#970 [17:56] * Sharkeisha33 [webchat@99-31-220-249.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#971 [17:58] <hERET1C> https://paste.ubuntu.com/p/zMbzjnk44Y/
#972 [17:59] * Nicj [webchat@bd7886f3.virtua.com.br] has quit. (Quit: webchat.esper.net)
#973 [17:59] <hERET1C> ive tried reinstalling MC and Java
#974 [18:00] <urielsalis> hERET1C, are you using any VPN?
#975 [18:00] <hERET1C> Nope
#976 [18:00] <urielsalis> ??> hERET1C av/adwcleaner
#977 [18:00] <Absol> hERET1C: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#978 [18:00] <Absol> hERET1C: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#979 [18:03] * Meep [uid44664@id-44664.charlton.irccloud.com] has quit. (Quit: Connection closed for inactivity)
#980 [18:05] <Spencer> https://paste.ubuntu.com/p/mSbDgw8n3p/
#981 [18:05] <urielsalis> Spencer, when you say crash, do you mean that game says "Not responding"?
#982 [18:05] <Spencer> yes
#983 [18:06] * hERET1C [webchat@8ta-246-26-65.telkomadsl.co.za] has joined #minecrafthelp
#984 [18:06] <hERET1C> Ok done
#985 [18:07] <urielsalis> hERET1C, try to play now
#986 [18:07] * Micah [webchat@cpe-68-203-10-65.austin.res.rr.com] has joined #minecrafthelp
#987 [18:07] <Micah> yo
#988 [18:07] <Micah> for some reason its saying that it cannot open the file while in offline mode
#989 [18:07] <Micah> obviously im not in offline mode
#990 [18:08] <urielsalis> ??> Micah tools/hjt
#991 [18:08] <Absol> Micah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#992 [18:08] <Absol> Micah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#993 [18:08] <Spencer> @urielsalis do you know the problem?
#994 [18:08] <Micah> yo wtf
#995 [18:08] <hERET1C> Still wont work. Smae problem
#996 [18:08] <hERET1C> same*
#997 [18:09] <Micah> my dudes it just says some game files aremissing
#998 [18:09] <Micah> my dudes it just says some game files are missing
#999 [18:09] <urielsalis> ??> Spencer av/adwcleaner
#1000 [18:09] <Absol> Spencer: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1001 [18:09] <Absol> Spencer: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1002 [18:09] <urielsalis> Micah, follow the instructions Absol gave you
#1003 [18:09] <urielsalis> ??> hERET1C win/reinst
#1004 [18:09] <Absol> hERET1C: You may need to reinstall the locally installed files that Minecraft puts into place.
#1005 [18:09] <Absol> hERET1C: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1006 [18:10] <Micah> thats the help i wanted! thanks absol. uriel, step up my mans
#1007 [18:10] * Micah [webchat@cpe-68-203-10-65.austin.res.rr.com] has quit. (Client Quit)
#1008 [18:10] <urielsalis> ?? bot
#1009 [18:10] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#1010 [18:11] * Spencer [webchat@cpc105200-live33-2-0-cust113.17-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1011 [18:13] <hERET1C> Same issue
#1012 [18:15] * No_regertse [webchat@c-73-32-108-91.hsd1.tx.comcast.net] has joined #minecrafthelp
#1013 [18:15] <No_regertse> Hello
#1014 [18:15] <No_regertse> My minecraft crashes right before its done loading
#1015 [18:16] <urielsalis> No_regertse, it says Not responding or you get a crash report?
#1016 [18:16] <No_regertse> yep
#1017 [18:16] <No_regertse> not responding
#1018 [18:16] <urielsalis> ??> No_regertse av/adwcleaner
#1019 [18:16] <Absol> No_regertse: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1020 [18:16] <Absol> No_regertse: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1021 [18:17] <No_regertse> thanks this has been annoying me for like 2 months
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#1024 [18:18] * tyteen4a03 [~tyteen4a0@2a03:b0c0:1:d0::61:b001] has left #minecrafthelp
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#1026 [18:19] * No_regertse [webchat@c-73-32-108-91.hsd1.tx.comcast.net] has joined #minecrafthelp
#1027 [18:19] <No_regertse> okay I've done that now what do I do?
#1028 [18:20] <John_Brown> I Have been recently having an error wiht my minecraft realm, it says 2854942-crashing-java-lang-stackoverflowerror-exception-in
#1029 [18:21] <urielsalis> No_regertse, try to play now
#1030 [18:21] <No_regertse> okayt
#1031 [18:21] <urielsalis> John_Brown, can you paste the full error in paste.ubuntu.com and give us the link?
#1032 [18:21] <No_regertse> *okay
#1033 [18:22] <hERET1C> The reinstall didnt work
#1034 [18:22] <No_regertse> It worked thanks
#1035 [18:22] * No_regertse [webchat@c-73-32-108-91.hsd1.tx.comcast.net] has quit. (Client Quit)
#1036 [18:23] <urielsalis> hERET1C, https://bugs.mojang.com/browse/MC-119498
#1037 [18:23] <hERET1C> I dont have ByteFence
#1038 [18:23] <hERET1C> or any of the other incompatable programms
#1039 [18:23] <hERET1C> thats why im here
#1040 [18:24] <urielsalis> hERET1C, comment in that ticket saying that, not finding anything in the hjt log either
#1041 [18:24] <urielsalis> I can reopen the ticket once you do so
#1042 [18:26] <John_Brown> i cannot, i exited the error screen, and when i reopened the world it worked just fine. the problem is, every half an hour or so, the realm crashed, and gives me the error. i am playing on a survival realm that i own (idk if that helps)
#1043 [18:27] <urielsalis> John_Brown, might be worth contacting Mojang if its reproducable
#1044 [18:27] <urielsalis> ??> John_Brown account/send-email
#1045 [18:27] <Absol> John_Brown: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1046 [18:27] <Absol> John_Brown: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1047 [18:27] <hERET1C> OK ive posted my comment on the ticket
#1048 [18:27] * Cess [webchat@173-168-252-91.res.bhn.net] has joined #minecrafthelp
#1049 [18:28] <John_Brown> ok thank you, have a good evening
#1050 [18:28] <Cess> Hello
#1051 [18:28] * John_Brown [webchat@c-98-242-152-161.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1052 [18:28] <Cess> i have a problem
#1053 [18:28] <urielsalis> hi Cess
#1054 [18:28] <urielsalis> hERET1C, reopened
#1055 [18:29] <Cess> when logging in i don't actually log in
#1056 [18:29] <Cess> just infinite loading screen
#1057 [18:29] <Cess> tried restarting 4 times
#1058 [18:29] <hERET1C> What do i do now?
#1059 [18:29] <Cess> updating
#1060 [18:29] <urielsalis> Cess, logging in to where?
#1061 [18:29] <Cess> Minecraft
#1062 [18:29] <Cess> the launcher
#1063 [18:30] <urielsalis> hERET1C, you will need to wait for a answer there, you could try the alternative launcher in minecraft.net/download
#1064 [18:30] <urielsalis> ??> hERET1C dl/win/alternate
#1065 [18:30] <Cess> what do i do
#1066 [18:30] <Cess> i even tried uninstalling and reinstalling the launcher
#1067 [18:30] <Cess> nothing works
#1068 [18:31] <urielsalis> ??> Cess tools/hjt
#1069 [18:31] <Absol> Cess: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1070 [18:31] <Absol> Cess: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1071 [18:31] <Cess> nope
#1072 [18:31] <Cess> thats super sketchy bro,
#1073 [18:31] <Cess> not even gonna touch that
#1074 [18:32] <urielsalis> Cess, you can google the name if you dont trust it, its made by TrendMicro(an antivirus company)
#1075 [18:33] <Cess> is there actually no other way to fix this?
#1076 [18:33] <Cess> i HAVE to download this program?
#1077 [18:33] <urielsalis> Cess, we use that program to see what programs you have installed and some other info to help troubleshooting
#1078 [18:34] <Cess> yeah, no,
#1079 [18:34] <Cess> i literally am just using the launcher from Minecraft.net
#1080 [18:34] <Cess> you don't need to see what i'
#1081 [18:34] <Cess> *i've got on my computer
#1082 [18:34] <urielsalis> Cess, https://minecraftirc.net/support-articles/known-incompatible-software/
#1083 [18:35] <Cess> See, that literally solved it without me having to download that. Thats what i
#1084 [18:35] <Cess> i'm talking about
#1085 [18:36] * hERET1C [webchat@8ta-246-26-65.telkomadsl.co.za] has quit. (Quit: webchat.esper.net)
#1086 [18:36] <Cess> so the thing is.
#1087 [18:37] <Cess> i don't have any of these programs
#1088 [18:37] <urielsalis> Cess, then I do need the hjt report to doouble check
#1089 [18:38] * DelaneyGalaxy_ [webchat@otwaon0150w-lp130-01-142-112-213-205.dsl.bell.ca] has joined #minecrafthelp
#1090 [18:38] <Cess> Trust me, i know whats on my computer all i have is my vpn.
#1091 [18:38] <Cess> And i have it deactivated
#1092 [18:38] <DelaneyGalaxy_> when i launch the it crashes
#1093 [18:39] * DelaneyGalaxy_ [webchat@otwaon0150w-lp130-01-142-112-213-205.dsl.bell.ca] has quit. (Client Quit)
#1094 [18:40] <Cess> So how exactly do i stop the problem.
#1095 [18:41] * Lord_of_Life [~Lord@46.217.57.169] has quit. (Ping timeout: 189 seconds)
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#1097 [18:43] * Fadude [webchat@mta-98-4-37-105.buffalo.rr.com] has joined #minecrafthelp
#1098 [18:43] <Fadude> Hey, I’m having issues where I accidentally downloaded the new beta version of the new launcher, and it just won’t let me log on. Is there any way to revert to the old launcher?
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#1100 [18:50] * Cess [webchat@173-168-252-91.res.bhn.net] has quit. (Quit: webchat.esper.net)
#1101 [18:51] * PotatoBaby04 [webchat@186.4.59.148] has joined #minecrafthelp
#1102 [18:54] <PotatoBaby04> Hello, I would like you to help me with a problem I had when I bought minecraft. At the time of making the payment, a double charge was charged for the purchase of the game and I would like you to help me obtain a refund for the 2 purchases as possible.
#1103 [18:55] * MinecraftEARTH [webchat@C-59-101-115-41.syd.connect.net.au] has joined #minecrafthelp
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#1107 [19:04] <Lurks> PotatoBaby04 you'll have to contact mojang support about the double charged, here are more information about double charge:https://help.mojang.com/customer/portal/articles/329760
#1108 [19:06] * karbos [webchat@122-61-193-173.jetstream.xtra.co.nz] has joined #minecrafthelp
#1109 [19:07] <karbos> Why has I not received any responses to repeated emails for account assistance?
#1110 [19:09] <Lurks> karbos unfortunately the wait time is very long, they are at this date:https://help.mojang.com/customer/portal/articles/359446
#1111 [19:10] * Chase [webchat@sconpq1802w-lp130-03-65-94-36-131.dsl.bell.ca] has joined #minecrafthelp
#1112 [19:11] <Chase> Hello, so, a while ago a made an account (by a while i mean a couple years ago) and i can no longer access it because the email it was connected to no longer exists. Anyway i can retrieve my account?
#1113 [19:12] <karbos> so I will be unlikely be able to play on my account for another month or two (help ticket sent 2nd May)?
#1114 [19:13] <Lurks> Chase you'll have to contact mojang support, do you need the links?
#1115 [19:13] <Chase> Yes please
#1116 [19:13] <Lurks> karbos unfortunately yes, it could be that long
#1117 [19:13] <Lurks> ??> Chase account/send-email
#1118 [19:13] <Absol> Chase: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1119 [19:13] <Absol> Chase: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1120 [19:14] <karbos> wow... that is incredilbly bad support. Is there a location/email to make a complaint regards this?
#1121 [19:15] <PotatoBaby04> I have already sent an email regarding the double charge and they have sent me a reply saying that they would communicate with me as soon as possible. How long should I wait to receive an answer?
#1122 [19:16] <Lurks> karbos they are a small company with millions of players, they could have tens of thousand tickets to get through
#1123 [19:17] <Lurks> PotatoBaby04 i have no idea, you'll have to wait
#1124 [19:18] <karbos> Lurks: I appreciate your help with this and I don't want it to sound personal to you. I would like to make a complaint through the right channels before aI take my frustaration with this to other sources though, so if thewre is a way to do this could you tell me?
#1125 [19:18] * Olivea [webchat@h190.129.140.67.dynamic.ip.windstream.net] has joined #minecrafthelp
#1126 [19:18] <PotatoBaby04> they will send me an email?
#1127 [19:20] <karbos> PotatoBaby04: I have been waiting nearly 2 months for a response so don't hold your breath
#1128 [19:20] <Olivea> How do you fix the problem with the crashing when initializing the game? You know the OpenDL problem.
#1129 [19:21] <Lurks> karbos i know many people are angry and so on, it's just how it is at the moment
#1130 [19:21] * e5 [webchat@c-73-144-112-49.hsd1.mi.comcast.net] has joined #minecrafthelp
#1131 [19:21] <Lurks> PotatoBaby04 i would believe so
#1132 [19:21] <e5> My minecraft crashes upon launch, what can I do to fix this?
#1133 [19:22] <Lurks> Olivea something about driver doesn't support OpenGL?
#1134 [19:22] <Olivea> Yes
#1135 [19:22] <Lurks> e5 sounds like the most common issue we come back, it's caused by viruses
#1136 [19:23] <Lurks> e5 anyway, lets get a log and see what's up, follow this guide:<https://minecraftirc.net/support-articles/get-minecraft-log/>
#1137 [19:23] <e5> Okay, thank you
#1138 [19:23] <Lurks> Olivea you might have to try update your drivers or buy new hardware
#1139 [19:24] <Olivea> How do I update my drivers and what do you mean hardware?
#1140 [19:24] * Redundancy [webchat@97-120-177-118.ptld.qwest.net] has joined #minecrafthelp
#1141 [19:25] <PotatoBaby04> I will wait, but if I do not receive a quick response I will take legal action, since they are making an unfair payment
#1142 [19:25] <Redundancy> Hey, Ive been on a few times in hope to catch someone who has experience with crashes, crash reports, and the Minecraft launcher on OS X. Please let me know if someone's here, or if there is someone I can speak to elsewhere.
#1143 [19:25] <Lurks> Olivea here's the guide on how to update and find the information:https://help.mojang.com/customer/portal/articles/928493
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#1146 [19:32] <e5> https://paste.ubuntu.com/p/5tQtNHq7gC/
#1147 [19:34] * Retard_Joe [webchat@99-23-36-63.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
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#1149 [19:36] <Lurks> e5 seems like something is wrong in your resource pack you downloaded
#1150 [19:37] <Penguin1209> Everytime I load up Minecraft in starts loading but gets stuck and crashes near the end on the red loading bar.
#1151 [19:37] <e5> hm, okay, how would I go about fixing that?
#1152 [19:37] <Retard_Joe> i cant migrate my account, i dont know the original email i used and i cant get my transaction id because it was a gift from my grandma and she has now passed
#1153 [19:37] * lordsafety [webchat@c-68-57-164-210.hsd1.al.comcast.net] has joined #minecrafthelp
#1154 [19:38] <lordsafety> hi
#1155 [19:38] <Lurks> e5 see if it got update or you have to delete it
#1156 [19:38] * Dud [webchat@ip68-13-225-247.ok.ok.cox.net] has joined #minecrafthelp
#1157 [19:38] <Lurks> ??> Penguin1209 av/adwcleaner
#1158 [19:38] <Absol> Penguin1209: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1159 [19:38] <Absol> Penguin1209: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1160 [19:38] <Penguin1209> alright
#1161 [19:38] <lordsafety> have a question
#1162 [19:39] <Dud> I purchase this game, it keeps crashing on me. It will not load for me to play.
#1163 [19:39] * Retard_Joe [webchat@99-23-36-63.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1164 [19:39] <Lurks> Dud what crashing are you getting?
#1165 [19:40] * Penguin1209 [webchat@c-69-248-213-232.hsd1.nj.comcast.net] has quit. (Client Quit)
#1166 [19:40] <lordsafety> whenever I try to log in it says incorrect password or email but I reset it multiple times and its still not working what do I do?
#1167 [19:40] <Lurks> lordsafety do you have any VPN on?
#1168 [19:40] <lordsafety> no
#1169 [19:40] <Dud> I getting a message saying opps we'll trying to load the game
#1170 [19:41] <Lurks> lordsafety there are few software that can cause connection issue, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1171 [19:42] <Dud> Yes I can log in. It recognize me . It let me log in. I hit the play button, it crashes
#1172 [19:42] <e5> How do I find where the resource pack is?
#1173 [19:42] <Lurks> Dud alright, we'll need a log to see what's up
#1174 [19:42] <Lurks> ??> Dud launcher/log
#1175 [19:42] <Absol> Dud: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1176 [19:42] * Penguin1209 [webchat@c-69-248-213-232.hsd1.nj.comcast.net] has joined #minecrafthelp
#1177 [19:42] <Lurks> e5 which system do you play on: windows/mac/linux?
#1178 [19:42] <Penguin1209> what do i do now?
#1179 [19:43] <e5> windows
#1180 [19:43] <Lurks> Penguin1209 run minecraft
#1181 [19:43] <Lurks> e5 press windows key+R, type in %appdata%/.minecraft, click ok, should be able to see the resource folder
#1182 [19:44] <lordsafety> I have none of the listed programs downloaded
#1183 [19:44] <Penguin1209> Thanks so much for helping me it works now!
#1184 [19:45] <Lurks> lordsafety ok, let's have a look for any hidden or odd programs running:
#1185 [19:45] <Lurks> ??> lordsafety tools/hjt
#1186 [19:45] <Absol> lordsafety: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1187 [19:45] <Absol> lordsafety: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1188 [19:45] <Lurks> Penguin1209 no problem, enjoy the fun
#1189 [19:46] <lordsafety> it says it denied access to hosts
#1190 [19:47] <e5> alright, I deleted the resource pack
#1191 [19:48] <Lurks> lordsafety did you run it as administrator?
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#1199 [20:08] <Miranda> I'm trying to download my world from Minecraft Realms which is now 1.14.2 but the world was originally created and played in 1.13. I wanted to upload the schematic to a 1.13 server but when I open the world under the older version my entire house is missing. Is there any way to get the world under the older version of minecraft?
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#1202 [20:13] <Aimos13> Unable to connect to world hosted on Windows 10
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#1204 [20:24] * Content1ca [webchat@c-24-4-237-138.hsd1.ca.comcast.net] has joined #minecrafthelp
#1205 [20:25] <Content1ca> I paid for a second time when my Minecraft stopped working. After reloading, it still doesn't work.
#1206 [20:26] <Lurks> Miranda i think all is lost unless you have a backup
#1207 [20:27] * MikabellStarfall [webchat@68-191-251-145.dhcp.oxfr.ma.charter.com] has joined #minecrafthelp
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#1209 [20:27] <Lurks> Content1ca do you get any crash message?
#1210 [20:27] <Content1ca> why won't my new copy work after I installed it?
#1211 [20:27] <MikabellStarfall> When using a prepaid card to buy Minecraft, how long does it take to 'Place order'
#1212 [20:28] <Content1ca> Purchase complete
#1213 [20:28] <Content1ca> Your order (reference number 69ff412a82314c258190e73d2648cf4f) has been completed. A receipt has been sent to content_1@hotmail.com.
#1214 [20:28] <MikabellStarfall> I used a prepaid card nearly two hours ago and it still is saying 'Placing Order' I haven't received any codes or emails. What should I do?
#1215 [20:28] <Lurks> Content1ca could be caused by many things, here is a list of several software https://minecraftirc.net/support-articles/known-incompatible-software/
#1216 [20:29] <Lurks> MikabellStarfall have you tried other browsers?
#1217 [20:29] <MikabellStarfall> Should I download a different one? I use Chrome usually
#1218 [20:29] <Content1ca> It worked fine yesterday and I did not install anything else.
#1219 [20:29] <MikabellStarfall> Is there any specific browser that may work better?
#1220 [20:30] <Lurks> MikabellStarfall try edge, im not sure there is a specific 1
#1221 [20:30] <Lurks> Content1ca did you visit any unusual websites?
#1222 [20:30] <Content1ca> I was on edge
#1223 [20:31] <MikabellStarfall> Can you use edge on Win 7?
#1224 [20:31] <e5>  I deleted the resource pack I had
#1225 [20:31] <Content1ca> No
#1226 [20:31] <MikabellStarfall> I have Win 7
#1227 [20:31] <Lurks> e5 try running minecraft
#1228 [20:32] <Lurks> MikabellStarfall oh, erm firefox?
#1229 [20:32] <Lurks> Content1ca let's get a log and see what's going on
#1230 [20:32] <Lurks> ??> Content1ca launcher/log
#1231 [20:32] <Absol> Content1ca: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1232 [20:33] <MikabellStarfall> I found the Opera browser on my computer. I'll try that?
#1233 [20:34] <Lurks> MikabellStarfall sure, though it does have built in adblock, so disable it
#1234 [20:35] <Content1ca> Unable to save download. sand2.ogg
#1235 [20:35] <MikabellStarfall> It worked on Opera c':
#1236 [20:36] <Content1ca> That is what happens when I try to play
#1237 [20:36] <MikabellStarfall> Thank you guys
#1238 [20:37] <e5> Now the game just crashes when I try to launch it
#1239 [20:38] <Lurks> Content1ca If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1240 [20:38] <Lurks> e5 can you get a new minecraft log?
#1241 [20:39] <e5> how?
#1242 [20:39] <Lurks> ??> e5 launcher/log
#1243 [20:39] <Absol> e5: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1244 [20:39] <e5> oh that, right, nevermind
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#1248 [20:50] <e5> it is taking a very long time to load, it hasn't crashed.
#1249 [20:54] * Bill [webchat@cpe-45-37-13-120.nc.res.rr.com] has joined #minecrafthelp
#1250 [20:54] <Bill> Hello
#1251 [20:55] <Lurks> Bill hello
#1252 [20:56] <Lurks> e5 ok, close it down and i suggest run a adwcleaner
#1253 [20:56] <Lurks> ??> e5 av/adwcleaner
#1254 [20:56] <Absol> e5: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1255 [20:56] <Absol> e5: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1256 [21:00] <Bill> I recently migrated my account. Yesterday I received an email from mojang telling me that my account has successfully been migrated. But today when I went to log in, it says my username or password is incorrect. So I went to reset my password and it's been a few hours and I haven't received an email. I have a ticket in but it seems like they are w
#1257 [21:00] <Bill> ay backed up on tickets. It says on their website they are now responding to tickets sent in on April 24th. What do you suggest I do from here to get my password reset faster?
#1258 [21:01] <Lurks> Bill should be using your email to login, not username
#1259 [21:01] <Bill> I did use my email but it didn't work
#1260 [21:02] <Lurks> Bill do you have any VPN?
#1261 [21:02] <Bill> I don't know what that is.
#1262 [21:05] <Lurks> Bill oh ok, probably don't have any then, let's take a look at what programs are running on your system that's causing it
#1263 [21:05] <Lurks> ??> Bill tools/hjt
#1264 [21:05] <Absol> Bill: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1265 [21:05] <Absol> Bill: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1266 [21:10] * content1ca [webchat@c-24-4-237-138.hsd1.ca.comcast.net] has joined #minecrafthelp
#1267 [21:11] <content1ca> I had to buy a second copy and downloaded it but it still doesn't work.
#1268 [21:11] * Bean [webchat@cpe-121-210-72-35.hhui-cr-008.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#1269 [21:13] <Bean> Anyone else having problems connecting to a Realm after the 1.14.2 update?
#1270 [21:14] <content1ca> I uninstalled everything I could and tried to reload it.
#1271 [21:14] * Bill [webchat@cpe-45-37-13-120.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#1272 [21:18] <Bean> I have no idea as to why but I cannot connect to my mates realm on my pc, but I can on my family pc (which is has very shite hardware compared to my pc).
#1273 [21:18] <Absol> Bean: Please keep it civil
#1274 [21:19] <Bean> I'm always met with this message after about 30seconds of joining the realm "Connection Lost" "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host"
#1275 [21:19] <content1ca> here is my message Unable to save download. lt_lt.json
#1276 [21:21] <content1ca> anyone home?
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#1278 [21:22] <Bean> content1ca is your problem with realms too?
#1279 [21:22] <Jammer> When a friend tries to join my realm it says that he is not white listed
#1280 [21:23] <Bean> Where does is say that? In the chat?
#1281 [21:23] <content1ca> Unable to save download. lt_lt.json
#1282 [21:23] <Jammer> on his end after he accepts the invite and clicks the server
#1283 [21:23] <content1ca> I can't even enter
#1284 [21:24] <Bean> That wouldn't be my case because on my older pc I can connect and play on his realm with no problems. But on my better pc I cannot
#1285 [21:24] <Bean> On my pc I connect, move around for like 30 seconds and then get disconnected instantly
#1286 [21:24] <content1ca> I just paid for a second copy.
#1287 [21:25] <Bean> Don't think that'd work for me
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#1289 [21:25] <Bean> It's something with my pc but I don't know how to figure out what
#1290 [21:25] <Bean> I downloaded minecraft on my family pc and it worked fine
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#1292 [21:26] <content1ca> My original copy stopped working.
#1293 [21:32] * eggnog [webchat@142.177.92.129] has joined #minecrafthelp
#1294 [21:32] <eggnog> hello
#1295 [21:32] <eggnog> my server list keeps deleting and i need help fixing it
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#1301 [21:40] <eggnog> hello my server list keeps dissapearing at random and im not sure how to fix it
#1302 [21:40] <baqer_hhh> hi
#1303 [21:40] <eggnog> hi
#1304 [21:43] <baqer_hhh> hi my password account is changed by hacker and he,s want 50$ to back the account to me plz help me
#1305 [21:44] <eggnog> this chat sucks man
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#1309 [22:01] <MonStar> Hi, I've been trying to purchase java edition for my wife but wasn't able to. I've now purchased a code in store but every time I enter it it just keeps asking me to enter the profile name, even though it already has been entered...
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#1312 [22:53] <pp> how to switch authentication servers back to Mojang?
#1313 [22:54] <Neeko> so, i bought the wrong edition of minecraft, i simply wanted to play with a few friends and i meant to get it from the microsoft store but completely forgot this one doesnt allow that.
#1314 [22:55] * Mason [webchat@c-98-192-135-160.hsd1.fl.comcast.net] has joined #minecrafthelp
#1315 [22:56] <Mason> i paid for an account and the transaction didnt go through even though i clicked buy and it went through
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#1321 [23:05] <payonel> anyone here speak portuguese ?
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#1327 [23:19] <noelosity> ive forgotten my email that I originaly used to sign up on Mojang. I transferred my account long ago but for got which email I switched it to
#1328 [23:24] * MinecraftEARTH [webchat@C-59-101-115-41.syd.connect.net.au] has joined #minecrafthelp
#1329 [23:24] <MinecraftEARTH> I'm having a few bugs on Minecraft on my MacBook Air 2017, (even though i bought it in 2018) and its sort of stopping me from playing Minecraft (especially survivial) but everyone says that Minecraft is really good on a Mac and has no bugs, Is there anyway I an fix it?
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#1333 [23:28] <Nizzy> hello
#1334 [23:29] <Nizzy> why is my minecraft launcher loading indefalnatly
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#1336 [23:32] * terrorluigi [webchat@1.53.233.251] has joined #minecrafthelp
#1337 [23:32] <terrorluigi> Hi
#1338 [23:32] <terrorluigi> Hello?
#1339 [23:33] * Mooshrooman [webchat@76-216-196-95.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#1340 [23:34] <terrorluigi> Hi
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#1342 [23:34] <Mooshrooman> I am having trouble migrating my Minecraft account to my Mojang account, since I have forgotten the email used to create my Minecraft account. Any way I can solve this?
#1343 [23:35] <mattym> Mooshrooman, Do you know for sure you don't have the email. Or whatever you have tried has failed so far?
#1344 [23:35] * Paladin [webchat@cpe-172-248-202-85.socal.res.rr.com] has joined #minecrafthelp
#1345 [23:35] <Mooshrooman> Yes
#1346 [23:36] <terrorluigi> I migrate a wrong email to my account OOF
#1347 [23:36] <mattym> You will both need to do the what Absol says below.
#1348 [23:36] <mattym> ?? account/send-email
#1349 [23:36] <Absol> account/send-email: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1350 [23:36] <Absol> account/send-email: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1351 [23:36] <Paladin> What does unable to save download. hurt1.ogg mean?
#1352 [23:36] <terrorluigi> I did send an email to Mojang
#1353 [23:36] <mattym> ??> Paladin error/download
#1354 [23:36] <Absol> Paladin: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1355 [23:36] <Mooshrooman> I also don't have a transaction ID.
#1356 [23:36] <mattym> terrorluigi, Then you will just need to wait on their reply.
#1357 [23:37] <terrorluigi> Oh thanks
#1358 [23:37] <Paladin> Thankyou Absol
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#1360 [23:37] <mattym> Mooshrooman, You fill in the form and then try to find it while you wait on their reply.
#1361 [23:37] <mattym> ??> Mooshrooman account/trans-id
#1362 [23:37] <Absol> Mooshrooman: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1363 [23:38] <dungingmidgets> i have my login and password and everything i need, but when i click the login button it doesnt register, it doesnt even load. my friend tried to use mcleaks before i got here, but its been about 3 hours since then and im still not able to login, any suggestions on what i should do?
#1364 [23:38] <mattym> ??> dungingmidgets info/mcleaks
#1365 [23:38] <Absol> dungingmidgets: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1366 [23:38] <Absol> dungingmidgets: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1367 [23:38] <mattym> ??> dungingmidgets win/hosts/edit
#1368 [23:38] <Absol> dungingmidgets: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1369 [23:38] <Absol> dungingmidgets: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1370 [23:38] <Mooshrooman> My account was made pre-2011 and I do not have the transaction ID or email.
#1371 [23:39] <mattym> Mooshrooman, Then you will need to see how Mojang responds.
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#1373 [23:39] <Mooshrooman> Already emailed them, but thank you for your help.
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#1380 [23:53] <rwalchuk> hi i am trying to get an password reset sent to my email and i have not received it or its not in my junk mail box as well
#1381 [23:54] <mattym> rwalchuk, Are you sure its the correct email?
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#1383 [23:59] <pb> I tried opening my java editin as normal I play both single player and pay for realms on my lap top it suddenly went into launcher update now shows window I dont recognise I out in my account details then goes to load nothing else happens however family who play on theirs do not have this issue advice please
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