#1 [00:00] <mattym> pb, If you click the Setting menu, you should be able to uncheck the Beta launcher option and restart it to get the normal one.
#2 [00:01] <pb> cant access anything no option
#3 [00:01] <mattym> pb, Windows PC right?
#4 [00:02] <pb> yes
#5 [00:02] * composer [webchat@70-100-109-241.ftdd.ia.frontiernet.net] has joined #minecrafthelp
#6 [00:02] <mattym> ??> pb launcher/win/reinst
#7 [00:02] <mattym> ??> pb win/launcher/reinst
#8 [00:02] <mattym> ??> pb win/reinst/launcher
#9 [00:02] <pb> thank you
#10 [00:02] <mattym> pb, Just a moment.
#11 [00:03] * composer [webchat@70-100-109-241.ftdd.ia.frontiernet.net] has quit. (Client Quit)
#12 [00:03] <pb> ok
#13 [00:03] <mattym> ??> pb launcher/reinst/win
#14 [00:03] <Absol> pb: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#15 [00:03] <Absol> pb: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#16 [00:03] <mattym> pb, That should default everything.
#17 [00:03] <pb> thanks will try
#18 [00:09] * kaino [webchat@cpe-121-213-116-177.vb01.vic.asp.telstra.net] has joined #minecrafthelp
#19 [00:09] <kaino> hi i cant log into my account
#20 [00:21] * knu [~knu@v055125.ppp.asahi-net.or.jp] has quit. (Quit: Reboot...)
#21 [00:21] * Craft111 [webchat@c-73-60-110-11.hsd1.ma.comcast.net] has joined #minecrafthelp
#22 [00:21] * knu [~knu@v055125.ppp.asahi-net.or.jp] has joined #minecrafthelp
#23 [00:21] <Craft111> Hey, i had an old premium account from like 2011
#24 [00:22] <Craft111> trying to play a realm with friends but gotta migrate account to mojang
#25 [00:22] <Craft111> problem is my dad made my account cuz i was like 9 so idk what the email was
#26 [00:22] <Craft111> what can i do?
#27 [00:23] <mattym> ??> Craft111 account/send-email
#28 [00:23] <Absol> Craft111: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#29 [00:23] <Absol> Craft111: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#30 [00:23] <Craft111> what is a transaction id?
#31 [00:23] <mattym> ??> Craft111 account/trans-id
#32 [00:23] <Absol> Craft111: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#33 [00:24] <Craft111> so i have no idea how my dad paid for minecraft
#34 [00:25] <Craft111> therefore im assuming theres no way for me to know what my id is
#35 [00:25] <mattym> Craft111, Ask Mojang for an alternative way to verify when you contact them.
#36 [00:25] <Craft111> alright hopefully i'll get my account back in 4 months when they respond to my email
#37 [00:26] <Craft111> what a shit company yikes lol
#38 [00:26] <Absol> Craft111: Please keep it civil
#39 [00:26] <Craft111> thanks
#40 [00:26] * Craft111 [webchat@c-73-60-110-11.hsd1.ma.comcast.net] has quit. (Client Quit)
#41 [00:29] * jettex_17 [webchat@host-181-39-219-148.netlife.ec] has joined #minecrafthelp
#42 [00:30] <jettex_17> does not connect to the server
#43 [00:31] * jettex_17 [webchat@host-181-39-219-148.netlife.ec] has quit. (Client Quit)
#44 [00:32] * kaino [webchat@cpe-121-213-116-177.vb01.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#45 [00:39] * Dylan [webchat@75-115-25-127.res.bhn.net] has joined #minecrafthelp
#46 [00:40] <Dylan> Hello, so I have installed java edition on my laptop and i cannot log in
#47 [00:51] * YugiTofu [webchat@118.100.83.122] has joined #minecrafthelp
#48 [00:51] <YugiTofu> hello
#49 [00:52] <YugiTofu> Would liketo ask anyone having problem getting verifications emailfrom minecraft
#50 [00:53] <Dylan> no
#51 [00:53] * Becky_Phoenix [webchat@139.009.dsl.hob.iprimus.net.au] has joined #minecrafthelp
#52 [00:53] <YugiTofu> Cause i registered with outlook email and for few days been waiting for the email
#53 [00:54] <YugiTofu> havent receive any
#54 [00:54] * Becky_Phoenix [webchat@139.009.dsl.hob.iprimus.net.au] has quit. (Client Quit)
#55 [00:55] * Izak [webchat@cpe-101-162-100-66.qb51.nqld.asp.telstra.net] has joined #minecrafthelp
#56 [00:55] <Izak> Hi?
#57 [00:55] <Izak> So I'm trying to play 1.12.2 and its not letting me
#58 [00:57] <Izak> I click to download and play but i get an error that says "Unable to access file. URL: https://launcher.mojang.com/v1/objects/0f275bc1547d01fa5f56ba34bdc87d981ee12daf/client.jar
#59 [00:57] <Izak> Filename on disk: 1.12.2.jar Path: /Users/MY NAME/Library/Application Support/minecraft/versions/1.12.2/1.12.2.jar Exists: directory
#60 [01:00] * YugiTofu [webchat@118.100.83.122] has quit. (Quit: webchat.esper.net)
#61 [01:20] * bubbles [webchat@c80-216-87-210.bredband.comhem.se] has joined #minecrafthelp
#62 [01:22] * bubbles [webchat@c80-216-87-210.bredband.comhem.se] has quit. (Client Quit)
#63 [01:23] * TrionZero [webchat@apn-37-7-29-167.dynamic.gprs.plus.pl] has joined #minecrafthelp
#64 [01:23] * bubbles [webchat@c80-216-87-210.bredband.comhem.se] has joined #minecrafthelp
#65 [01:24] * John [webchat@14-202-39-17.tpgi.com.au] has joined #minecrafthelp
#66 [01:24] <bubbles> i've tried to buy mc about 10 times over the last day with 2 different cards. every time i fill the info in and submit it i get this message: "error occurred while placing order. review credit card info and try again", even though i've reviewed the info time and time again. all the servers seem to be up... what should i do?
#67 [01:24] * John is now known as Guest23369
#68 [01:25] <Guest23369> I tried to dowload minecraft for the first time today and my pc went flat half way through dowload and now im just getting a messsage telling me the file is corrupted and canoot be reading
#69 [01:26] <TrionZero> I can't log in to my account and I not get instructions on email how to reset my password
#70 [01:27] * bubbles [webchat@c80-216-87-210.bredband.comhem.se] has quit. (Client Quit)
#71 [01:28] <Guest23369> this is the message im getting when i click PLAY in the minecraft launcher;
#72 [01:28] <Guest23369> Error details: The file or directory is corrupted and unreadable.
#73 [01:29] <Guest23369> i have also tried restarting my computer and reinstalling the launcher several times
#74 [01:38] <TrionZero> I can't log in to my account and I not get instructions on email how to reset my password
#75 [01:56] <Guest23369> can someone please help ive been trying for hours
#76 [02:37] * Zylo [webchat@cpe-70-119-139-43.tx.res.rr.com] has joined #minecrafthelp
#77 [02:37] <Zylo> hi
#78 [02:37] <Zylo> is anyone there?
#79 [02:37] * Zylo [webchat@cpe-70-119-139-43.tx.res.rr.com] has quit. (Client Quit)
#80 [02:41] * Cloby [webchat@host86-153-8-132.range86-153.btcentralplus.com] has joined #minecrafthelp
#81 [02:41] * Cloby [webchat@host86-153-8-132.range86-153.btcentralplus.com] has quit. (Client Quit)
#82 [02:47] * Skullfire111 [webchat@072-186-004-116.res.spectrum.com] has joined #minecrafthelp
#83 [02:48] <Skullfire111> Is there anyone who knows anything about the new beta launcher?
#84 [02:53] * Goob [webchat@c-73-27-6-108.hsd1.fl.comcast.net] has joined #minecrafthelp
#85 [02:55] <Goob> Hey I try to launch Minecraft, but whenever it goes to download/load the version (1.13,ect.) it pops up with an error. It says unable to access file and then give the error log or whatever it is.
#86 [02:58] * AdelardGamingMC [webchat@180.247.77.160] has joined #minecrafthelp
#87 [02:59] <AdelardGamingMC> I Forgot My Password Pls Help Me
#88 [02:59] * AdelardGamingMC [webchat@180.247.77.160] has quit. (Client Quit)
#89 [03:03] * _charanas_ [webchat@c-73-95-21-253.hsd1.co.comcast.net] has joined #minecrafthelp
#90 [03:03] * _charanas_ [webchat@c-73-95-21-253.hsd1.co.comcast.net] has quit. (Client Quit)
#91 [03:05] * Skullfire111 [webchat@072-186-004-116.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#92 [03:07] <Goob> it says that the file or directory is corruptd and unreadable?
#93 [03:12] <TrionZero> can't log in to my account and I not get instructions on email how to reset my password
#94 [03:21] * till [webchat@cpe-120-147-35-63.vb11.vic.asp.telstra.net] has joined #minecrafthelp
#95 [03:21] <till> Hey, anyone around?
#96 [03:21] * till [webchat@cpe-120-147-35-63.vb11.vic.asp.telstra.net] has quit. (Client Quit)
#97 [03:22] * till [webchat@cpe-120-147-35-63.vb11.vic.asp.telstra.net] has joined #minecrafthelp
#98 [03:22] <till> Hey, could I grab some help with hosting?
#99 [03:23] * popkuot3629 [webchat@113.210.187.110] has joined #minecrafthelp
#100 [03:25] <popkuot3629> hi guys , today download 10 YEARS OF MINECRAFT( YOM ), then this file I move to resourcepacks.After that, I open the game, Minecraft game output said :
#101 [03:25] <popkuot3629> Couldn't get pack info for: um: 'pack.mcmeta' in ResourcePack 'C:\Users\ASUSPC\AppData\Roaming\.minecraft\resourcepacks\10 Years of Minecraft.zip'
#102 [03:25] * till [webchat@cpe-120-147-35-63.vb11.vic.asp.telstra.net] has quit. (Client Quit)
#103 [03:27] * STEKELBAARSJES [webchat@83-83-250-178.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#104 [03:27] <STEKELBAARSJES> hey, i cannot connect to the minecraft server
#105 [03:37] * Korber [webchat@178.34.151.121] has joined #minecrafthelp
#106 [03:37] <Korber> Hey
#107 [03:37] <Korber> I need help
#108 [03:46] <TrionZero> can't log in to my account and I not get instructions on email how to reset my password
#109 [03:50] * Korber [webchat@178.34.151.121] has joined #minecrafthelp
#110 [03:50] <Korber> Hey
#111 [03:53] <Korber> I need help
#112 [03:56] * Zumochi [~Zumochi@2001:41d0:e:dec::1] has quit. (Ping timeout: 190 seconds)
#113 [03:57] * GrygrFlzr [~GrygrFlzr@2001:41d0:a:6287::6] has quit. (Ping timeout: 190 seconds)
#114 [03:58] * popkuot3629 [webchat@113.210.187.110] has quit. (Quit: webchat.esper.net)
#115 [04:04] * john [webchat@14-202-39-17.tpgi.com.au] has joined #minecrafthelp
#116 [04:04] <john> hi
#117 [04:04] * john is now known as Guest28731
#118 [04:05] * Zumochi [~Zumochi@ns397618.ip-151-80-40.eu] has joined #minecrafthelp
#119 [04:06] <Guest28731> Ive just bought Minecraft for the pc for the first time and during the dowload the pc went flat resulting in me now getting an error message every time i click play on the minecraft launcher, It says File or directory is corrupted and cannot be read, i have unistalled the luancher multiple times. Please help
#120 [04:11] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#121 [04:14] * villy [webchat@129-184-105-244.east.dsl.telkomsa.net] has joined #minecrafthelp
#122 [04:15] <villy> hey im having an error on my minecraft launcher no matter what version i use
#123 [04:17] <villy> the error is that it cannt download the patchy-1.1.jar error
#124 [04:24] * villy [webchat@129-184-105-244.east.dsl.telkomsa.net] has quit. (Quit: webchat.esper.net)
#125 [04:29] * helpmepls [webchat@148-227-105-191.east.dsl.telkomsa.net] has joined #minecrafthelp
#126 [04:29] <helpmepls> I cannot download Minecraft fully
#127 [04:30] * Nero_Nokumora [webchat@105-225-16-131.east.dsl.telkomsa.net] has joined #minecrafthelp
#128 [04:30] <helpmepls> The error is Failed to download file. patchy-1.1.jar
#129 [04:31] <Nero_Nokumora> Same problem here
#130 [04:34] <helpmepls> sooo....
#131 [04:34] <helpmepls> is anyone gonna provide some assistance ??
#132 [04:36] * helpmepls [webchat@148-227-105-191.east.dsl.telkomsa.net] has quit. (Quit: webchat.esper.net)
#133 [04:37] * Nero_Nokumora [webchat@105-225-16-131.east.dsl.telkomsa.net] has quit. (Quit: webchat.esper.net)
#134 [04:48] * Sun3 [webchat@ip-213-127-91-188.ip.prioritytelecom.net] has joined #minecrafthelp
#135 [04:49] <Sun3> hey, my error is Failed to download file. ar_sa.json
#136 [04:49] <Sun3> tried everything and not sure how to fix
#137 [04:53] * Guest28731 [webchat@14-202-39-17.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#138 [04:54] * Danil000099 [webchat@cmr203.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#139 [04:55] * Danil000099 [webchat@cmr203.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#140 [05:02] * Hi7 [webchat@185.249.150.60] has joined #minecrafthelp
#141 [05:04] <Hi7> Hello, when i try to log into my account the loading symbol doesn’t stop.
#142 [05:04] <Greymagic27> ??> Sun3 It looks like something is blocking you from downloading the needed files. Follow the steps Absol will send below to run a basic malware scan:
#143 [05:04] <Hi7> If its possible i dont want to download nothing
#144 [05:04] <Greymagic27> ??> Sun3 av/adwcleaner
#145 [05:04] <Absol> Sun3: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#146 [05:04] <Absol> Sun3: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#147 [05:05] <Greymagic27> ??> Hi7 screenshot/external
#148 [05:05] <Absol> Hi7: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#149 [05:05] <Absol> Hi7: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#150 [05:09] * Hi75 [webchat@185.249.150.60] has joined #minecrafthelp
#151 [05:09] <Hi75> Hello im back from my computer i have the screenshot it will be upload in 1 minute
#152 [05:09] <Hi75> im Hi7
#153 [05:10] <Greymagic27> Hi75, Welcome back. If I am correct on what your issue may be, you will have to download a tool (.exe)
#154 [05:11] <Hi75> but i have to upload the screenchot?
#155 [05:11] <Greymagic27> Yes please
#156 [05:12] <Hi75> ok
#157 [05:12] <Hi75> https://imgur.com/a/IfqRvMh
#158 [05:13] <Greymagic27> Hi75, In the cases I've seen this has been caused by incompatible software. I'd like to take a look and see if you have any of that software on your PC.
#159 [05:13] <Greymagic27> HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#160 [05:13] <Greymagic27> ??> Hi75 tools/hjt
#161 [05:13] <Absol> Hi75: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#162 [05:13] <Absol> Hi75: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#163 [05:14] * Hi7 [webchat@185.249.150.60] has quit. (Quit: webchat.esper.net)
#164 [05:14] <Hi75> ok ill be back in 10 min
#165 [05:20] * GrygrFlzr [~GrygrFlzr@2001:41d0:a:6287::6] has joined #minecrafthelp
#166 [05:25] <Sun3> thank you Greymagic27 , Ill try and see if it works
#167 [05:26] <Greymagic27> Sun3, No problem. If it doesn't work just pop back and I'll give you some more steps so we can see why you may be still getting this issue
#168 [05:26] <Hi75> ok im back is hijackthis safe?
#169 [05:26] <Greymagic27> Hi75, Very. We use it in most of our cases here. The tool itself is just a .exe that runs, it doesn't install any extra programs onto your PC
#170 [05:27] <Hi75> ok
#171 [05:30] <Hi75> ok
#172 [05:30] <Hi75> im here
#173 [05:30] <Hi75> https://paste.ubuntu.com/p/TdWxcMB55F/
#174 [05:31] <Greymagic27> Hi75, Remove avast secureline
#175 [05:31] <Hi75> ok i have it preinstalled but i didnt activate it
#176 [05:31] <Hi75> i will remove it
#177 [05:32] <Hi75> ok i did it
#178 [05:32] <Greymagic27> Hi75, Restart your PC then try minecraft. If it still doesn't work come back for further steps
#179 [05:32] <Hi75> ok can i delete hijackthis now?
#180 [05:32] <Hi75> and the note?
#181 [05:33] <Greymagic27> Hi75, Yes, you can remove both of them now
#182 [05:33] <Hi75> ok ill be back with same name
#183 [05:34] <Hi75> thank you for the support!
#184 [05:34] * Hi75 [webchat@185.249.150.60] has quit. (Quit: webchat.esper.net)
#185 [05:36] <TrionZero> I can't log in to my account and I not get instructions on email how to reset my password
#186 [05:37] <Greymagic27> TrionZero, IIrc you sent an email to mojang last time you were here, in which case you need to wait for a reply
#187 [05:41] <Sun3> sadly it's still stuck on the same error when I try to download :(
#188 [05:42] <Sun3> failed to download file ar_sa.json
#189 [05:43] <Greymagic27> Sun3, Did you restart your PC after adwcleaner ran the scan?
#190 [05:45] * Sun3 [webchat@ip-213-127-91-188.ip.prioritytelecom.net] has quit. (Quit: webchat.esper.net)
#191 [05:47] * F [webchat@203-220-100-10.static.tpgi.com.au] has joined #minecrafthelp
#192 [05:48] <F> Hi, I purchase the java version of minecraft for windows but wish to play cross platform with xbox and thus need the windows 10 version, is there anyway of transferring payment over to the windows 10 version of minecraft, thanks
#193 [05:49] <Greymagic27> F, Hey. You can't transfer the payment, but you are able to get a refund
#194 [05:49] <Greymagic27> ??> F account/refund
#195 [05:49] <Absol> F: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#196 [05:50] * Hi75 [webchat@185.249.150.60] has joined #minecrafthelp
#197 [05:51] <Hi75> Hello im back, the minecraft login still doesnt work
#198 [05:52] <Greymagic27> Hi75, Hey. Can you send a new hijackthis report
#199 [05:52] <Greymagic27> ??> Hi75 tools/hjt
#200 [05:53] <Absol> Hi75: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#201 [05:53] <Absol> Hi75: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#202 [05:55] <Hi75> https://paste.ubuntu.com/p/HvZvBbK4y5/
#203 [05:55] <Greymagic27> ??> Hi75 av/mcafee/uninstall
#204 [05:55] <Absol> Hi75: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#205 [05:57] <Hi75> ok ill be back in 10 min
#206 [05:57] * Hi75 [webchat@185.249.150.60] has quit. (Quit: webchat.esper.net)
#207 [06:09] * fr0st [webchat@host81-131-218-162.range81-131.btcentralplus.com] has joined #minecrafthelp
#208 [06:10] <fr0st> can someone help me out, ive been trying to get minecrat windows 10 edition to crossplay on my friends server, but when i go on my account and try and redeem the code, it says that it has been redeemed already. I thought it must be on my microsoft store but nothing, and checked all the accounts i knew...
#209 [06:11] <Greymagic27> ??> fr0st bedrock/support
#210 [06:11] <Absol> fr0st: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#211 [06:11] <fr0st> yeah bedrock
#212 [06:11] <Greymagic27> Read the output from Absol
#213 [06:11] <fr0st> oh sry xD
#214 [06:14] * Hi75 [webchat@185.249.150.60] has joined #minecrafthelp
#215 [06:15] <Hi75> Hello im back with mcaffe uninstalled and still doesnt load
#216 [06:19] * TrionZero [webchat@apn-37-7-29-167.dynamic.gprs.plus.pl] has quit. (Quit: webchat.esper.net)
#217 [06:20] <Hi75> The minecraft launcher still doesnt load after doing all things.
#218 [06:23] * Korber [webchat@178.34.151.121] has joined #minecrafthelp
#219 [06:23] <Korber> hey
#220 [06:23] <Korber> I need help
#221 [06:24] * Korber [webchat@178.34.151.121] has quit. (Client Quit)
#222 [06:25] <Hi75> Hi i have an issue login into my minecraft launcher. When i put my data, the symbol doesnt stop loading
#223 [06:42] * Lord_of_Life_ [~Lord@46.217.196.26] has joined #minecrafthelp
#224 [06:43] * Lord_of_Life [~Lord@77.28.160.80] has quit. (Ping timeout: 202 seconds)
#225 [07:15] * cronicle567 [webchat@ppp14-2-124-59.adl-apt-pir-bras32.tpg.internode.on.net] has joined #minecrafthelp
#226 [07:16] <cronicle567> Hey I need some help because my launcher will not let me log in saying "Could not connect to server" if anyone has an answer please let me know ASAP. Thanks
#227 [07:17] * Nero_Nokumora [webchat@105-225-16-131.east.dsl.telkomsa.net] has joined #minecrafthelp
#228 [07:17] <Nero_Nokumora> Patchy-1.1.jar has failed to download, can I get any help with that?
#229 [07:21] <Greymagic27> cronicle567, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#230 [07:21] <Greymagic27> ??> cronicle567 tools/hjt
#231 [07:21] <Greymagic27> Nero_Nokumora, It looks like something is blocking you from downloading the needed files. Follow the steps Absol will send below to run a basic malware scan:
#232 [07:21] <Absol> cronicle567: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#233 [07:21] <Absol> cronicle567: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#234 [07:21] <Greymagic27> ??> Nero_Nokumora av/adwcleaner
#235 [07:21] <Absol> Nero_Nokumora: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#236 [07:21] <Absol> Nero_Nokumora: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#237 [07:22] <Nero_Nokumora> cool thanks
#238 [07:23] * Hi75 [webchat@185.249.150.60] has joined #minecrafthelp
#239 [07:24] <Hi75> Hello, I´m having an issue with my launcher. When I put my username and password, the symbol of loading doesn´t stop.
#240 [07:24] <cronicle567> i have put my log in the paste bin
#241 [07:26] * Nero_Nokumora [webchat@105-225-16-131.east.dsl.telkomsa.net] has quit. (Quit: webchat.esper.net)
#242 [07:27] * Ednoria [webchat@pool-108-48-13-196.washdc.fios.verizon.net] has joined #minecrafthelp
#243 [07:29] <Ednoria> Hello, how do I reinstall the launcher on my Mac? Due to a problem with the beta launcher, I cannot log in to Minecraft at all at this point (bug report is MCL-11001 if anyone is interested).
#244 [07:31] * Hi75 [webchat@185.249.150.60] has quit. (Quit: webchat.esper.net)
#245 [07:34] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has joined #minecrafthelp
#246 [07:34] <Vilzu45> Hello
#247 [07:35] <Vilzu45> okay nobodys answering bye
#248 [07:35] * Vilzu45 [webchat@91-157-186-20.elisa-laajakaista.fi] has quit. (Client Quit)
#249 [07:37] * Nero_Nokumora [webchat@105-225-16-131.east.dsl.telkomsa.net] has joined #minecrafthelp
#250 [07:41] <Nero_Nokumora> So I used the adwcleaner and restarted my pc but the file patchy-1.1.jar still fails to download
#251 [07:48] * Cai [webchat@ip-37-201-5-64.hsi13.unitymediagroup.de] has joined #minecrafthelp
#252 [07:48] <Cai> Hello I forgot my password and I dont get an email when I try to reset it
#253 [07:51] * F [webchat@203-220-100-10.static.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#254 [07:56] * Cai [webchat@ip-37-201-5-64.hsi13.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#255 [08:01] * Excalibur1960 [webchat@195.203.225.173.casair.net] has joined #minecrafthelp
#256 [08:02] * xMCPG [webchat@broadband.actcorp.in] has joined #minecrafthelp
#257 [08:02] <xMCPG> I can't enter on my account
#258 [08:02] <xMCPG> I have changed my password so many times
#259 [08:03] <Excalibur1960> i cant log in to game after update uploaded
#260 [08:03] <xMCPG> same
#261 [08:03] <xMCPG> it has happened from 6 days ago
#262 [08:04] <Excalibur1960> just started today for me
#263 [08:04] <xMCPG> wait
#264 [08:04] <xMCPG> Andrio
#265 [08:04] <xMCPG> Help me
#266 [08:07] * SirJordan [webchat@cpe-65-28-38-65.wi.res.rr.com] has joined #minecrafthelp
#267 [08:07] <SirJordan> I am in need of help my password was changed and i didn't do it
#268 [08:07] * milk_008 [webchat@lfbn-1-10682-57.w90-89.abo.wanadoo.fr] has joined #minecrafthelp
#269 [08:08] <milk_008> hello
#270 [08:08] <SirJordan> hi
#271 [08:08] <xMCPG> hi
#272 [08:08] <xMCPG> brb
#273 [08:08] * xMCPG [webchat@broadband.actcorp.in] has quit. (Quit: webchat.esper.net)
#274 [08:08] <milk_008> comin'here for help maybe
#275 [08:09] <SirJordan> yup
#276 [08:09] <milk_008> i didn't played the game since years now and i forgot my old password....
#277 [08:09] * cronicle567 [webchat@ppp14-2-124-59.adl-apt-pir-bras32.tpg.internode.on.net] has quit. (Quit: webchat.esper.net)
#278 [08:09] <milk_008> i've tried the reset password on minecraft website and mojang website with no success
#279 [08:10] <milk_008> i didn't receive any mail
#280 [08:10] <SirJordan> my problem is i think my account got hacked because i didn't change the password but it's changed also same
#281 [08:10] <milk_008> but i've found my old transaction ID and my nickname so the mail is good...
#282 [08:10] <SirJordan> i have everything but the password
#283 [08:10] * korber [webchat@178.34.151.121] has joined #minecrafthelp
#284 [08:10] * Clinxz [webchat@110-175-145-219.tpgi.com.au] has joined #minecrafthelp
#285 [08:11] <milk_008> same here
#286 [08:11] <korber> Hey
#287 [08:11] <SirJordan> hi
#288 [08:11] <korber> i need help
#289 [08:11] <milk_008> hello
#290 [08:11] <milk_008> same we all need help
#291 [08:11] <milk_008> i think there is nobody to help us
#292 [08:11] <Excalibur1960> i have password and still wont let me log in
#293 [08:11] <Clinxz> it sure sounds like it given the emails their support staff send
#294 [08:11] <SirJordan> "fun"
#295 [08:12] <milk_008> Exaliur
#296 [08:12] <SirJordan> Excalibur did your password not work after doing nothing to it?
#297 [08:13] <milk_008> axcalibur did you played a ong time ago
#298 [08:13] <Excalibur1960> started after update
#299 [08:13] <milk_008> long*
#300 [08:13] <milk_008> ahhh
#301 [08:13] <milk_008> can't help
#302 [08:13] <Excalibur1960> was playing earlier
#303 [08:13] <milk_008> I think there s maybe a problem with the account because i can't reset my password
#304 [08:14] <SirJordan> ssame
#305 [08:14] <Clinxz> neither
#306 [08:15] <Excalibur1960> i was able to login to my acc on web site
#307 [08:15] <SirJordan> i wasn't
#308 [08:16] <korber> help
#309 [08:16] <milk_008> same
#310 [08:16] <milk_008> nobody's here so i'm leaving
#311 [08:16] <milk_008> bye
#312 [08:16] * milk_008 [webchat@lfbn-1-10682-57.w90-89.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#313 [08:16] <SirJordan> bye milk
#314 [08:19] * xMCPG [webchat@broadband.actcorp.in] has joined #minecrafthelp
#315 [08:19] <xMCPG> ah shit
#316 [08:19] <Absol> xMCPG: Please keep it civil
#317 [08:20] <xMCPG> yeah mb
#318 [08:20] <korber> Absol
#319 [08:20] <korber> Help me
#320 [08:20] <SirJordan> omg yay i helper
#321 [08:20] <xMCPG> @Andri
#322 [08:20] <xMCPG> Andrio
#323 [08:20] <xMCPG> prob not
#324 [08:20] <SirJordan> a*
#325 [08:20] <korber> i can't connect to the servers
#326 [08:20] <korber> it write java.lang.nullpointerexception: null
#327 [08:20] <korber> oh
#328 [08:21] <xMCPG> i can't login to my account
#329 [08:21] <xMCPG> uh
#330 [08:21] <korber> java.lang.nullpointerexception: group*
#331 [08:22] <SirJordan> absol can i get assistance next?
#332 [08:23] * SirJordan [webchat@cpe-65-28-38-65.wi.res.rr.com] has quit. (Quit: webchat.esper.net)
#333 [08:24] * SirJordan [webchat@cpe-65-28-38-65.wi.res.rr.com] has joined #minecrafthelp
#334 [08:26] <SirJordan> help
#335 [08:32] * RyanB [webchat@CPE1cabc09bfbe3-CM1cabc09bfbe0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#336 [08:32] <RyanB> Hi
#337 [08:32] <SirJordan> hi
#338 [08:32] <RyanB> The new Launcher won't load me in
#339 [08:32] <RyanB> for java
#340 [08:32] <Excalibur1960> same
#341 [08:32] <RyanB> it just loads forever
#342 [08:32] <SirJordan> for me my password won't work
#343 [08:33] <RyanB> mojang doesn't seem to even notice this
#344 [08:33] <SirJordan> facts
#345 [08:33] <Excalibur1960> started after update
#346 [08:33] <RyanB> their support seems useless, this problem isn't even being discussed
#347 [08:37] * Alex343 [webchat@mue-88-130-57-132.dsl.tropolys.de] has joined #minecrafthelp
#348 [08:39] * RyanB [webchat@CPE1cabc09bfbe3-CM1cabc09bfbe0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#349 [08:41] <Alex343> My Launcher isnt logging me in but it says wrong password when i write it wrong but when im writing it right it trys to log me in but it takes me for ever now
#350 [08:42] <SirJordan> huh
#351 [08:42] <Excalibur1960> same here
#352 [08:42] <Alex343> :c
#353 [08:43] * Mine04D [webchat@157.161.62.94.rev.vodafone.pt] has joined #minecrafthelp
#354 [08:43] <Alex343> you know how to fix it ?
#355 [08:43] <Excalibur1960> no
#356 [08:44] <Excalibur1960> it started after launcher update
#357 [08:44] <Alex343> yes
#358 [08:45] <xMCPG> uh
#359 [08:45] <xMCPG> same
#360 [08:45] <xMCPG> lets ping spam the staff
#361 [08:45] <xMCPG> ;-;
#362 [08:45] <xMCPG> Andrio
#363 [08:45] <xMCPG> Andrio
#364 [08:45] <GreyVulpine> Let's not
#365 [08:46] <SirJordan> heyyy vulpine
#366 [08:46] <Alex343> Vulpine do you know how to fix it?
#367 [08:46] <GreyVulpine> Fix.. what?
#368 [08:47] <Alex343> to fix the log in prob
#369 [08:47] <Alex343> it doesnt connect
#370 [08:47] <GreyVulpine> What error does it give you?
#371 [08:47] <Alex343> no
#372 [08:47] <GreyVulpine> no?
#373 [08:47] <Alex343> no error just trying to log me in
#374 [08:48] <Alex343> but it doesnt work
#375 [08:48] <GreyVulpine> Then how do you know it doesn't work?
#376 [08:48] <Excalibur1960> after launcher update game wont log you in
#377 [08:48] <Alex343> because i am waiting now for 30 min
#378 [08:48] <Alex343> my pass and email is right
#379 [08:49] <Alex343> and it says its wrong when my pass is wrong
#380 [08:49] <GreyVulpine> Let's see here. Logged in, launching. Works for me.
#381 [08:49] <SirJordan> vulpine should i just pm you about my problem?
#382 [08:49] <GreyVulpine> Nope.
#383 [08:49] <SirJordan> k
#384 [08:50] <Alex343> not for me ;c
#385 [08:50] <Alex343> it loads
#386 [08:50] <Alex343> and loads and loads
#387 [08:50] <SirJordan> so the issue i'm having is my password doesn't work and i get no emails when i ask to reset it
#388 [08:51] <Excalibur1960> my launcher has been running for over a hour wont log in
#389 [08:51] <Alex343> me too
#390 [08:51] <GreyVulpine> SirJordan - Account issues can only be solved by Mojang's support team at: https://help.mojang.com/customer/portal/emails/new
#391 [08:51] <SirJordan> but i haven't gotten an email after 2 days of waiting
#392 [08:53] <Ednoria> Launcher problem is a reported bug: MCL-11001
#393 [08:53] <Ednoria> Seems like the only way to fix it is to uninstall and reinstall
#394 [08:53] <GreyVulpine> SirJordan - They have a couple months worth of backlog to work through
#395 [08:53] <Alex343> i did it but doesnt work;D
#396 [08:53] * SirJordan [webchat@cpe-65-28-38-65.wi.res.rr.com] has quit. (Quit: webchat.esper.net)
#397 [08:54] * Nero_Nokumora [webchat@105-225-16-131.east.dsl.telkomsa.net] has quit. (Quit: webchat.esper.net)
#398 [08:55] <GreyVulpine> It's also connected to some known software incompatibility issues.
#399 [08:55] <GreyVulpine> It's also connected to some known software incompatibility issues.
#400 [08:55] * Ednoria [webchat@pool-108-48-13-196.washdc.fios.verizon.net] has left #minecrafthelp
#401 [08:57] <Alex343> will it be fixed?
#402 [08:57] <Excalibur1960> i was playing quit to check email launcher logged me out wont log back in
#403 [08:58] <korber> i need help
#404 [08:59] <Alex343> hello?
#405 [09:00] * Sokrates [webchat@cm-84.209.67.94.getinternet.no] has joined #minecrafthelp
#406 [09:01] <Sokrates> I got the "Error: Could not create the Java Virtual Machine."
#407 [09:01] <Sokrates> how do I fix
#408 [09:02] * korber [webchat@178.34.151.121] has quit. (Quit: webchat.esper.net)
#409 [09:02] * korber [webchat@178.34.151.121] has quit. (Quit: webchat.esper.net)
#410 [09:03] * Excalibur1960 [webchat@195.203.225.173.casair.net] has left #minecrafthelp
#411 [09:05] <xMCPG> okay
#412 [09:05] <xMCPG> im back
#413 [09:06] <Sokrates> hi I was wondering about the "Error: Could not create the Java Virtual Machine." and how to fix it
#414 [09:08] <xMCPG> GreyVulpine i need some help
#415 [09:08] <xMCPG> I cannot login to my acc
#416 [09:08] <xMCPG> i even reported it to the mojang
#417 [09:08] <xMCPG> I have changed my pass several times
#418 [09:09] <GreyVulpine> Then all you can do is wait for Mojang to respond back to you
#419 [09:09] <Sokrates> can you help me greyvulpine?
#420 [09:10] <xMCPG> uhh its been 4 days
#421 [09:10] <xMCPG> no reply
#422 [09:10] <GreyVulpine> xMCPG - https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#423 [09:10] <xMCPG> ya i read it
#424 [09:11] <GreyVulpine> Sokrates - Send me your launcher log. Upload it to http://paste.ubuntu.com and give me the link
#425 [09:11] <GreyVulpine> xMCPG - "We're currently replying to cases received on April 24th. We thank you for your patience and will get to each case as quickly as possible."
#426 [09:11] <xMCPG> Yeah yeah
#427 [09:11] <GreyVulpine> xMCPG - In other words, they're two months behind.
#428 [09:11] <xMCPG> yep/
#429 [09:11] <GreyVulpine> So, they're not going to respond to you for a while.
#430 [09:11] <xMCPG> smh
#431 [09:12] <Sokrates> https://paste.ubuntu.com/p/VMWZCdYz5g/
#432 [09:13] <GreyVulpine> Sokrates - Did you happen to change the launcher settings in some way?
#433 [09:13] * ab109 [webchat@pool-173-68-24-83.nycmny.fios.verizon.net] has joined #minecrafthelp
#434 [09:13] <Sokrates> i changed the amount of ram, but then I reset the changes
#435 [09:13] * xMCPG [webchat@broadband.actcorp.in] has quit. (Quit: webchat.esper.net)
#436 [09:14] <GreyVulpine> Sokrates "Unrecognized VM option 'G6NewSizePercent=20' Did you mean 'G1NewSizePercent=<value>'?"
#437 [09:14] <Sokrates> I have JVM arguments disabled
#438 [09:14] <Sokrates> and the JVM text says "-Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M"
#439 [09:15] <Sokrates> which i believe to be standard
#440 [09:16] <Sokrates> ah nvm I'm just stupid
#441 [09:16] <GreyVulpine> Alright then. Java's getting that argument from somewhere. Operating system?
#442 [09:16] <ab109> I've been trying to host a server for my friends and I and i keep running into issues where the server does not have enough ram to keep up, It's not possible for me to launch the server through the command line given on minecraft.net because the .bat file won't launch the server through command prompt. Is there a way around this issue?
#443 [09:16] <Sokrates> solved
#444 [09:16] <GreyVulpine> Kay
#445 [09:16] <Sokrates> I was on the wrong profile. my bad
#446 [09:17] <GreyVulpine> ab109 - probably using the wrong command.
#447 [09:17] <GreyVulpine> ab109 - What is the actual contents of the .bat file?
#448 [09:17] <ab109> its a run.bat file i created with the command that they give you from the website
#449 [09:18] <GreyVulpine> Indeed, again, what is the contents of the file?
#450 [09:18] <ab109> java -Xmx1024M -Xms1024M -jar minecraft_server.1.14.2.jar nogui
#451 [09:18] <GreyVulpine> Alright. and where did you place this file?
#452 [09:19] <ab109> with the server .jar file downloaded from the minecraft website in a desktop folder
#453 [09:20] <GreyVulpine> And is the server.jar actually named minecraft_server.1.14.2.jar ?
#454 [09:20] <ab109> yes
#455 [09:20] <GreyVulpine> What is the output of the .bat file when you attempt to launch it?
#456 [09:21] <ab109> command prompt opens briefly for less than a second and then nothing else happens
#457 [09:22] <GreyVulpine> open up the .bat file. Enter in a new line. single word: pause and save the file. Then run it again
#458 [09:23] <ab109> oh wow
#459 [09:23] <ab109> thank you
#460 [09:23] <GreyVulpine> What does it say now?
#461 [09:24] <ab109> its starting the server in the command window
#462 [09:24] <ab109> am I able to allocate more ram for the server just from changing the .bat file?
#463 [09:25] <GreyVulpine> Indeed
#464 [09:25] <ab109> great thank you!
#465 [09:25] <ab109> great thank you!
#466 [09:27] * ab109 [webchat@pool-173-68-24-83.nycmny.fios.verizon.net] has left #minecrafthelp
#467 [09:28] * inde [webchat@27-96-214-24-cpe.spintel.net.au] has joined #minecrafthelp
#468 [09:28] <inde> hey i have forgotten my email i only remember my account password and email
#469 [09:29] <GreyVulpine> File a support ticket using: https://help.mojang.com/customer/portal/emails/new
#470 [09:30] * Taz [webchat@c915246a.virtua.com.br] has joined #minecrafthelp
#471 [09:30] <Taz> Hello anyone here?
#472 [09:30] <urielsalis> hi Taz
#473 [09:32] <Taz> Im going crazy here! I've donwloaded Minecraft and everytime I try to load a world, new or server's, it get stuck at loading then after a while stops responding and I have to close it, otherwise it starts eating all my ram.
#474 [09:32] <urielsalis> ??> Taz av/adwcleaner
#475 [09:32] <Absol> Taz: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#476 [09:32] <Absol> Taz: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#477 [09:32] <Taz> ok lets try
#478 [09:33] <Taz> Already tried updating graphic cards and all...
#479 [09:33] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has quit. (Read error: Connection reset by peer)
#480 [09:33] * Taz [webchat@c915246a.virtua.com.br] has quit. (Client Quit)
#481 [09:33] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#482 [09:34] * Nick [webchat@customer1300.pool1.unallocated-110-192.orangehomedsl.co.uk] has joined #minecrafthelp
#483 [09:34] <Nick> Hello I was wondering if someone could help me please
#484 [09:34] * Nick is now known as Guest10303
#485 [09:35] <urielsalis> Guest10303, with?
#486 [09:36] <Guest10303> Hello I purchaced Minecraft for windows 10 key and activated in my Microsoft store account , however when I try to play the game it will only let me play the 90 min triel version
#487 [09:37] <Alex343> i have a prob i
#488 [09:38] <urielsalis> Guest10303, you downloaded the game from the windows store or you are trying in the version from minecraft.net/download?
#489 [09:38] <Alex343> the launcher isnt letting me log in
#490 [09:38] <urielsalis> Alex343, what happens when you try?
#491 [09:38] <Alex343> it loads and loads and loads
#492 [09:38] <Guest10303> I bought the ket from kinguin and the key was accepted on my microsft account
#493 [09:39] <Guest10303> ey#
#494 [09:39] <Guest10303> key#
#495 [09:39] <Alex343> i tryed to restart my pc to reinstall minecraft
#496 [09:39] * n00ble [webchat@net-2-39-77-245.cust.vodafonedsl.it] has joined #minecrafthelp
#497 [09:39] <Alex343> i am waiting now an our for logging in
#498 [09:39] <n00ble> hello
#499 [09:39] <urielsalis> Guest10303, kinguin keys are usually stolen
#500 [09:40] <n00ble> i got a problem about security question which i dont rember the answer
#501 [09:40] <urielsalis> Guest10303, the Microsoft store is the only legal place to buy keys for the Windows 10 edition
#502 [09:40] <n00ble> can any1 help?
#503 [09:40] <urielsalis> ??> n00ble account/send-email
#504 [09:40] <Absol> n00ble: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#505 [09:40] <Absol> n00ble: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#506 [09:40] <Alex343> ?
#507 [09:40] * Taz [webchat@c915246a.virtua.com.br] has joined #minecrafthelp
#508 [09:40] <Guest10303> it cant be, because it was accepted onto the Microsoft account and it shows on my orders with microsoft
#509 [09:40] <urielsalis> ??> Alex343 tools/hjt
#510 [09:40] <Absol> Alex343: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#511 [09:40] <Absol> Alex343: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#512 [09:40] <n00ble> ok, thx
#513 [09:40] <n00ble> bye
#514 [09:41] <urielsalis> Guest10303, contact Kinguin support
#515 [09:41] * n00ble [webchat@net-2-39-77-245.cust.vodafonedsl.it] has quit. (Client Quit)
#516 [09:41] <Taz> Hi I tried running Minecraft and goes to not responding once it loads a game. Already tried removing adware to no avail
#517 [09:41] <urielsalis> Taz, you restarted your pc after running adwcleaner?
#518 [09:41] <Taz> And starts eating up ram after a few minutes
#519 [09:42] <Taz> yes
#520 [09:42] <Taz> same-o same-o
#521 [09:42] <urielsalis> Taz, using any mods?
#522 [09:42] <Taz> Windows, GPU and Java are up to date, Its a I5 12ram Nvidia 970 ...
#523 [09:43] <Taz> none
#524 [09:43] <Taz> clean install
#525 [09:43] <Alex343> i did it
#526 [09:43] <urielsalis> ??> Taz tools/hjt
#527 [09:43] <Absol> Taz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#528 [09:43] <Absol> Taz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#529 [09:43] <urielsalis> Alex343, can you give me the log?
#530 [09:44] <Alex343> https://paste.ubuntu.com/p/6bhdHxvBdm/
#531 [09:44] <urielsalis> Alex343, are you using the beta launcher?
#532 [09:44] <Taz> Done
#533 [09:45] <urielsalis> Taz, can you give me the log?
#534 [09:45] <Taz> Uploaded to the pastebin
#535 [09:45] <Alex343> i guess
#536 [09:45] <Alex343> what do i need to do?
#537 [09:45] <urielsalis> Alex343, can you share a screenshot of how the launcher looks like?
#538 [09:45] <urielsalis> Taz, can you give me the link?
#539 [09:46] * Tangarean [webchat@213.207.159.22] has joined #minecrafthelp
#540 [09:47] <Alex343> 1min
#541 [09:47] * Dub [webchat@0542a1a4.skybroadband.com] has joined #minecrafthelp
#542 [09:48] * Lolchriscjh [webchat@184-089-132-154.res.spectrum.com] has joined #minecrafthelp
#543 [09:48] <Alex343> how do i share?
#544 [09:48] <Tangarean> #minecrafthelp i automatically got out of a server and i got this message io.netty.channel.abstractchannel$annotatedconnectexception i cant log on i need help...
#545 [09:48] * Dub [webchat@0542a1a4.skybroadband.com] has quit. (Client Quit)
#546 [09:48] <Taz> https://paste.ubuntu.com/p/scBxknjk6K/
#547 [09:48] <Lolchriscjh> My mojang screen freezes when it loads
#548 [09:49] * Alex343 [webchat@mue-88-130-57-132.dsl.tropolys.de] has quit. (Quit: webchat.esper.net)
#549 [09:49] <urielsalis> Taz, one second
#550 [09:49] * Alex343 [webchat@mue-88-130-57-132.dsl.tropolys.de] has joined #minecrafthelp
#551 [09:49] <urielsalis> Alex343, imgur.com
#552 [09:49] <Alex343> file:///C:/Users/alexw/Pictures/Screenshots/Screenshot%20(1).png
#553 [09:50] <urielsalis> Taz, uninstall Trusteer and Razer Synapse
#554 [09:50] <urielsalis> Alex343, you need to upload it to imgur.com for us to be able to see it
#555 [09:50] <Alex343> https://imgur.com/a/vlW2ViH
#556 [09:50] <urielsalis> Tangarean, to what server?
#557 [09:50] <urielsalis> ??> Lolchriscjh av/adwcleaner
#558 [09:50] <Absol> Lolchriscjh: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#559 [09:50] <Absol> Lolchriscjh: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#560 [09:51] <urielsalis> Alex343, yeah, thats the beta launcher
#561 [09:51] <urielsalis> Alex343, download the normal launcher from minecraft.net/download
#562 [09:51] <Alex343> and?
#563 [09:52] * Alex343 [webchat@mue-88-130-57-132.dsl.tropolys.de] has quit. (Client Quit)
#564 [09:52] <Tangarean> urielsalis to a public one i do not know the name
#565 [09:52] <urielsalis> Tangarean, can you give me the IP?
#566 [09:53] * Hi75 [webchat@185.249.150.60] has joined #minecrafthelp
#567 [09:53] <Taz> removing razer and truuester
#568 [09:53] * Tangarean [webchat@213.207.159.22] has quit. (Quit: webchat.esper.net)
#569 [09:53] <Taz> Should I restart?
#570 [09:54] <Hi75> Hi, I´m having issues trying to log into my ancount on the Minecraft Launcher. When I put my password and e-mail, the loading symbol doesn´t stop.
#571 [09:54] <urielsalis> Taz, yes please
#572 [09:54] <urielsalis> Hi75, are you using the beta launcher?
#573 [09:54] <Hi75> yes
#574 [09:54] <urielsalis> Hi75, can you revert back to the normal launcher?
#575 [09:55] <Hi75> How?
#576 [09:55] * Alex343 [webchat@mue-88-130-57-132.dsl.tropolys.de] has joined #minecrafthelp
#577 [09:55] <urielsalis> Hi75, minecraft.net/download
#578 [09:55] * Tangarean [webchat@213.207.159.22] has joined #minecrafthelp
#579 [09:55] <Hi75> But, my worlds will still be there?
#580 [09:55] <Tangarean> urielsalis here 188.165.203.134:25589
#581 [09:56] <urielsalis> Hi75, yep
#582 [09:56] <Hi75> ok
#583 [09:56] <urielsalis> Tangarean, that server is offline
#584 [09:56] <Tangarean> realy?
#585 [09:58] <Alex343> es funktioniert immer noch nicht
#586 [09:58] <urielsalis> Tangarean, yep
#587 [09:58] <urielsalis> !mcping 188.165.203.134:25589
#588 [09:58] <Tangarean> urielsalis for me it shows some text that i serched about and it says that its a common problem
#589 [09:58] <Absol> urielsalis: Error: [Errno 111] Connection refused
#590 [09:58] <urielsalis> See Absol message
#591 [09:58] <Hi75> The Wizard says Repair or remove launcher
#592 [09:58] <Alex343> it doesnt work;C
#593 [09:59] <Alex343> its the same launcher?
#594 [09:59] <Tangarean> urielsalis ok thanks for the help
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#596 [10:00] <urielsalis> Alex343, Hi75 use the alternative one under https://www.minecraft.net/en-us/download/alternative/
#597 [10:01] <Alex343> yes its the same again it just loads when i click log in
#598 [10:01] <Alex343> for an hout
#599 [10:01] <Alex343> hour
#600 [10:02] <Hi75> Its the new launcher again.
#601 [10:04] <Alex343> hello?
#602 [10:04] <Hi75> ?
#603 [10:04] <Hi75> do you have the same problem?
#604 [10:05] <Hi75> Alex343 do you have the same problem?
#605 [10:05] <Alex343> jes
#606 [10:05] <Alex343> yes
#607 [10:05] <Hi75> for me it happened yesterday
#608 [10:06] * soapy [webchat@cpc147662-warw19-2-0-cust817.3-2.cable.virginm.net] has joined #minecrafthelp
#609 [10:07] <soapy> Hi whenever I attempt to download 1.14.2 it says Unable to save download. small1.ogg
#610 [10:07] <Hi75> Hi, I´m having a problem login into my account on Minecraft Launcher (the new). When I put my data it doesn´t stop loading.
#611 [10:09] <Hi75> @urielsalis Hi, I´m having a problem login into my account on Minecraft Launcher (the new). When I put my data it doesn´t stop loading.
#612 [10:11] <Greymagic27> Hi75, Send another hijackthis log
#613 [10:11] <Greymagic27> ??> Hi75 tools/hjt
#614 [10:11] <Absol> Hi75: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#615 [10:11] <Absol> Hi75: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#617 [10:13] <Hi75> Hi, there´s no options in the program this time to choose
#618 [10:13] <Greymagic27> Hi75, Click the 'main menu' button
#619 [10:13] <Hi75> ok thanks
#620 [10:14] <Alex343> https://paste.ubuntu.com/p/6bhdHxvBdm/
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#622 [10:14] <Hi75> https://paste.ubuntu.com/p/kxDXGFdsXb/
#623 [10:14] <Greymagic27> Alex343, What do you need help with?
#624 [10:14] <Alex343> same
#625 [10:14] <Alex343> as HI75
#626 [10:15] <Hi75> yep
#627 [10:15] <Hi75> the launcher doesnt stop loading
#628 [10:15] <Hi75> the new beta
#629 [10:15] <Greymagic27> Hi75, Your HJT is clear but we currently don't support the beta launcher here. You can try the forums here: https://www.minecraftforum.net/forums/support/java-edition-support
#630 [10:16] <Alex343> Grey how can i get the normal launcher xD
#631 [10:16] <Alex343> Grey how can i get the normal launcher xD
#632 [10:16] * ZROCK [webchat@cpe-173-88-203-220.neo.res.rr.com] has left #minecrafthelp
#633 [10:16] <Greymagic27> Alex343, Sign in then go to the settings menu. If you can't sign in then read what I sent above
#634 [10:18] <Alex343> Hi75, Your HJT is clear but we currently don't support the beta launcher here. You can try the forums here: https://www.minecraftforum.net/forums/support/java-edition-support THIS?
#635 [10:18] <Greymagic27> Yes
#636 [10:19] <Hi75> In the forum there are lots of people that have the same problem but dont have it resolved
#637 [10:19] <Alex343> yes
#638 [10:19] <Hi75> Is there any way to go back to the other launcher
#639 [10:19] <Greymagic27> Hi75, If you can't sign in there isn't
#640 [10:20] <Hi75> ok...
#641 [10:20] <Alex343> so the game is fucked up ? and broke?
#642 [10:20] <Absol> Alex343: Please keep it civil
#643 [10:21] <Greymagic27> Alex343, The beta launcher is in beta. A few bugs can be expected
#644 [10:21] <Alex343> A Few bugs ?
#645 [10:22] <Alex343> so you cant play like 2 months
#646 [10:22] <Alex343> because they arent fixing it and you cant go back?
#647 [10:22] <Hi75> There´s any way to get the Transaction ID to contact support? (I had a PIN prepaid card)
#648 [10:22] <Greymagic27> ??> Hi75 account/trans-id
#649 [10:22] <Absol> Hi75: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#650 [10:23] <Greymagic27> Alex343, Have you tried to reinstall the game? That may force it back into the non beta launcher
#651 [10:23] <Alex343> yes
#652 [10:26] <Greymagic27> After searching around I think I've come to a solution. I'm just testing it quickly for you two
#653 [10:26] <Hi75> I wrote to the support. Hope it solves.
#654 [10:26] <Hi75> Greymagic27 oh thanks
#655 [10:26] <Hi75> thanks for doing that for us!
#656 [10:26] <Alex343> <3
#657 [10:27] <Hi75> Alex343 In case nothing works I wrote to support. Maybe you should too.
#658 [10:27] <Alex343> k can you send me the link xD ?
#659 [10:27] <Greymagic27> Press the windows key+R at the same time and type '%appdata%/.minecraft'
#660 [10:27] <Greymagic27> In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file and change "channel": "beta", to "channel": "release"
#661 [10:28] <Greymagic27> That worked for me
#662 [10:28] <Alex343> k
#663 [10:28] <Hi75> ok ill try
#664 [10:31] <Hi75> OH MY GOD
#665 [10:31] <Hi75> It worked
#666 [10:31] <Alex343> <<<<<<<<<<3333333333333333
#667 [10:31] <Hi75> Thank You so much
#668 [10:31] <Greymagic27> No problem!
#669 [10:31] <Alex343> <3
#670 [10:31] <Alex343> ty
#671 [10:32] <Alex343> love you
#672 [10:32] <Hi75> That was the solution all the time
#673 [10:32] <Alex343> oh my god
#674 [10:32] <Hi75> Ok, now how can I cancel my support email?
#675 [10:32] <Hi75> Or I should keep it to Mojang to solve it
#676 [10:32] <Alex343> bye bye have a great day
#677 [10:33] <Greymagic27> Hi75, You can't cancel it, just reply that you found a fix when they reply :D
#678 [10:33] <Hi75> ok! thanks! have a nice day!
#679 [10:33] <Greymagic27> You as well :)
#680 [10:34] <Hi75> Should I post it on YouTube to the people who doesnt know?
#681 [10:34] <Greymagic27> Hi75, It's your choice!
#682 [10:34] <Hi75> ok bye!
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#686 [10:43] * Alex8 [webchat@c-71-61-92-214.hsd1.pa.comcast.net] has joined #minecrafthelp
#687 [10:43] <Alex8> Hello
#688 [10:43] <Greymagic27> Alex8, Hey. How can we help?
#689 [10:44] <Alex8> I was on minecraft last night and I restarted my mc
#690 [10:44] <Alex8> When I started it back up it made me sign in
#691 [10:44] * getmeoutofiraq [webchat@75-128-68-14.dhcp.prtv.ca.charter.com] has joined #minecrafthelp
#692 [10:44] <Alex8> and it said invalid password or username
#693 [10:44] <Greymagic27> Alex8, Are you sure you're using the correct details?
#694 [10:44] <Alex8> I logged in on mojang then tried again on launcher and now it is on a infinite loading screen
#695 [10:45] <Greymagic27> Alex8, Is this using the beta launcher by any chance?
#696 [10:45] <Alex8> https://gyazo.com/0df8cfa72d21a4ac4120a4676021fdb6
#697 [10:45] <Alex8> is that the beta launcher
#698 [10:45] <getmeoutofiraq> can someone link me the minimum and or suggested system requirements for minecraft (java)
#699 [10:46] <Greymagic27> That is indeed.
#700 [10:46] <Greymagic27> Alex8, Press the windows key+R at the same time and type '%appdata%/.minecraft'
#701 [10:46] <Greymagic27> In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file and change "channel": "beta", to "channel": "release"
#702 [10:46] <Greymagic27> getmeoutofiraq, https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#703 [10:46] <getmeoutofiraq> thanks
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#705 [10:48] <Alex8> Ok I did that I will try launching it and logging in
#706 [10:48] <Alex8> I will let you know
#707 [10:48] <Alex8> It worked
#708 [10:48] <Alex8> you are a legend
#709 [10:48] <Greymagic27> Alex8, No problem :)
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#712 [10:49] <FamMiner> For me its just loading for ever
#713 [10:50] <FamMiner> Doesnt have any error
#714 [10:50] <FamMiner> I think it has something to do with the new launcher
#715 [10:50] <Greymagic27> FamMiner, Press the windows key + R at the same time and type '%appdata%/.minecraft'
#716 [10:50] <Greymagic27> In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file and change "channel": "beta", to "channel": "release"
#717 [10:50] * Alfie [webchat@host109-151-133-244.range109-151.btcentralplus.com] has joined #minecrafthelp
#718 [10:51] <Alfie> so you guys cant give me help with my account? i bought a second account like 2 years ago and I want it but i dont know the name or password, it's probably compromised by now since everyone's accounts seem to be getting hacked on this game
#719 [10:51] <Alfie> well i know the name
#720 [10:51] <Alfie> just not email
#721 [10:52] <Greymagic27> Alfie, Do you know the security questions for the account?
#722 [10:52] <Alfie> probably
#723 [10:52] <Galaxy_2Alex> Alfie, Have you already submitted an account support request to Mojang?
#724 [10:52] <Alfie> no, how do i do that?
#725 [10:52] <Alfie> they can get it back if I know the security questions though? thats good news atleast
#726 [10:53] <FamMiner> Is there some app to open it? because it wont let me
#727 [10:53] <FamMiner> the json file
#728 [10:53] * Hi75 [webchat@185.249.150.60] has joined #minecrafthelp
#729 [10:53] <Greymagic27> Alfie, If you know your security questions you can possibly reset your email by following the steps here: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#730 [10:53] <Greymagic27> FamMiner, Right click the file and click 'open with...'
#731 [10:53] <Greymagic27> Then select 'notepad'
#732 [10:53] <FamMiner> Didnt say notepad :/
#733 [10:53] <FamMiner> nvm found it
#734 [10:53] <FamMiner> was in more
#735 [10:54] <Hi75> Greymagic27 Hey, I have to write the word "release" on "channel" right? Its because I dont remember.
#736 [10:54] <Greymagic27> Hi75, At the bottom of the file and change "channel": "beta", to "channel": "release"
#737 [10:54] <Hi75> Greymagic27 ok thanks again
#738 [10:55] <Greymagic27> No problem
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#741 [10:58] <Alex7> Anyone notice the new Minecraft launcher?
#742 [10:58] * andrewx3421m [webchat@201.203.117.194] has joined #minecrafthelp
#743 [10:58] <Hi75> Alex7 I recomend you to go back to the older
#744 [10:59] <Alex7> How exactly do I do that?
#745 [10:59] <Alex7> Because it wont let me log into my account using the new one.
#746 [10:59] <Greymagic27> Alex7, Press the windows key+R at the same time and type '%appdata%/.minecraft' In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file and change "channel": "beta", to "channel": "release"
#747 [10:59] <Greymagic27> That will bring you back to the current release, and will fix the issue
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#749 [11:00] <Alfie> yeah I don't know the email or password to an account, I just know the username, not possible to get it back? ;/
#750 [11:00] <Galaxy_2Alex> Alfie, __account
#751 [11:00] <Galaxy_2Alex> my bad
#752 [11:00] <Galaxy_2Alex> Alfie, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#753 [11:00] <Galaxy_2Alex> ??> Alfie account/trans-id
#754 [11:01] <Absol> Alfie: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#755 [11:01] <Galaxy_2Alex> ??> Alfie account/send-email
#756 [11:01] <Absol> Alfie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#757 [11:01] <Absol> Alfie: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#759 [11:02] <Alfie> problem is I bought the account back in 2015 on an email I don't even know the name of anymore so finding the transaction ID is pretty much impossible. I only know the username and the fact that I bought it in 2015, I would be able to answer any security questions and backup email and everything needed I just need to know the email it's assigned to
#760 [11:02] <Alfie> o unfortunately :/
#761 [11:05] <Galaxy_2Alex> Alfie, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#762 [11:05] <Alex7> I can't find what im looking for in 'launcher_profiles.json' , and instead of using my updated username it includes two of my old ones??
#763 [11:05] <Alfie> alright galaxy thanks
#764 [11:06] <Galaxy_2Alex> Alfie, It should be at the very end of the file, you may need to scroll down
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#769 [11:11] <Alex7> Ok so I managed to download an old launcher, but now it says my email or password is incorrect.
#770 [11:11] <Galaxy_2Alex> ??> Alex7 login/throttle
#771 [11:11] <Absol> Alex7: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#772 [11:11] <Absol> Alex7: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#773 [11:13] <Alex7> Ah, I actually just changed my email on that site and now it seems to work on the old launcher,
#774 [11:13] <Alex7> and now its logged in on the new launcher as well
#775 [11:14] <Alex7> Thank you very much for your help, I didn't know there was a site like this.
#776 [11:14] <Alex7> Have a nice rest of your day.
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#782 [11:31] <Zack2616> so every time i try to play the game its takeing forever to login
#783 [11:31] <Greymagic27> Zack2616, Are you using the beta launcher?
#784 [11:31] <Zack2616> no
#785 [11:31] <Greymagic27> Could you send a screenshot of what it's doing?
#786 [11:31] <Greymagic27> ??> Zack2616 screenshot/external
#787 [11:31] <Absol> Zack2616: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#788 [11:31] <Absol> Zack2616: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#789 [11:33] <Zack2616> when i try to login it show the 4 litttle white boxs as if it was loading in.
#790 [11:34] <Greymagic27> Zack2616, That sounds like the issue related to the new beta launcher, follow these steps to go back to the current one
#791 [11:34] <Greymagic27> Press the windows key + R at the same time and type '%appdata%/.minecraft'
#792 [11:34] <Greymagic27> In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file and change "channel": "beta", to "channel": "release"
#793 [11:35] * Zack2616 [webchat@70-238-176-151.lightspeed.jcvlfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#794 [11:40] * bcd04cool [webchat@ltea-047-066-045-063.pools.arcor-ip.net] has joined #minecrafthelp
#795 [11:40] <bcd04cool> hello
#796 [11:40] <Greymagic27> bcd04cool, Hey. How can we help?
#797 [11:40] <bcd04cool> can you just talk german?
#798 [11:41] <bcd04cool> first question
#799 [11:41] <Greymagic27> bcd04cool, This is an english only support chat. Feel free to use a translator though if you need to
#800 [11:41] <bcd04cool> okay okay wait a second
#801 [11:41] * April [webchat@wes2268294.lnk.telstra.net] has joined #minecrafthelp
#802 [11:43] <April> Was wondering if its possible to migrate account as I've forgotten the email years ago as well as any proof of purchase, is there anyway to migrate or alternatively find out what email address was associated with my legacy account.
#803 [11:43] <Greymagic27> April, Hey. You'll need to email mojang with as much information as you can
#804 [11:43] <Greymagic27> ??> April account/send-email
#805 [11:43] <Absol> april: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#806 [11:43] <Absol> april: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#807 [11:44] <April> I sent one a while back any idea of when they get back, that says april 24th and that's a long while ago
#808 [11:45] * Mattjoey [webchat@70-57-174-226.clsp.qwest.net] has joined #minecrafthelp
#809 [11:45] <April> @Absol I don't have the transaction ID as I was probably around 8 when I got the account
#810 [11:45] <April> so it was my mums but i dont have any contact with her
#811 [11:45] <Greymagic27> April, I'm afraid that's correct. The estimate wait time right now is around 2 months
#812 [11:45] <Galaxy_2Alex> April, They will get back to you when that date says the date you sent the request on.
#813 [11:45] <April> jeez I didn't think it was that bad with support wait times
#814 [11:45] * Mattjoey [webchat@70-57-174-226.clsp.qwest.net] has quit. (Client Quit)
#815 [11:46] <bcd04cool> everything is ok if I open my minefraft launcher, but if I then press play then the Minefraft window opens, shortly afterwards the ingame screen turns white and I get an error message where the Java (TM) platform SE binary was not responding
#816 [11:46] <Greymagic27> bcd04cool, This issue is usually due to malware blocking the game from launching. Follow the steps Absol will send below to run a basic malware scan:
#817 [11:46] <April> Also in terms of a legacy account is there any way to disable an old skin so I have default skin (and just replace that file to have new skins) as it says I need a mojang account to actually change skin (idk why it's kinda dumb)
#818 [11:46] <Greymagic27> ??> bcd04cool av/adwcleanee
#819 [11:46] <Greymagic27> ??> bcd04cool av/adwcleaner
#820 [11:46] <Absol> bcd04cool: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#821 [11:46] <Absol> bcd04cool: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#822 [11:47] <April> Greymagic27 re-run the install launcher and click the repair option and if that doesn't fix it then perhapes reinstall java too
#823 [11:48] <Greymagic27> April, Minecraft uses its own java, so unless they selected it to use the java that they installed that wouldn't do much I don't think
#824 [11:48] <Greymagic27> Plus in 99% of cases adwcleaner sorts the issue
#825 [11:48] <April> ah okay
#826 [11:48] <April> but does anyone know how to disable a legacy skin?
#827 [11:48] <April> or delete etc
#828 [11:48] <Greymagic27> IIRC your account has to be merged before you can change skins
#829 [11:49] * jhon [webchat@ip24-255-35-136.tc.ph.cox.net] has joined #minecrafthelp
#830 [11:49] <April> you can change skins by replacing the default steve.png file but I need my older legacy skin to be gone to do so, and migrating seems to be not an option for months at this point
#831 [11:50] * bcd04cool [webchat@ltea-047-066-045-063.pools.arcor-ip.net] has quit. (Quit: webchat.esper.net)
#832 [11:50] <April> it's a bit of a ghetto way to have a skin without migrating but I literally can't because my older skin still appears and I have no clue how to disable or get rid of it
#833 [11:51] <jhon> the newest update to the minecraft launcher will not allow me to sign in, stating that I must connect to the internet, even though I am connected.
#834 [11:52] <Greymagic27> jhon, What's the exact message?
#835 [11:52] * Korber [webchat@178.34.151.121] has joined #minecrafthelp
#836 [11:53] <Korber> Hey
#837 [11:53] <Korber> I need help
#838 [11:53] * nut_meghan [webchat@184.21.6.230] has joined #minecrafthelp
#839 [11:54] <jhon> "Sorry! Make sure you on online and try again"
#840 [11:54] <Galaxy_2Alex> Korber, How can we help you?
#841 [11:55] <nut_meghan> hi, I just bought minecraft and while loading to play it I received this message: Unable to create directory. lwjgl-opengl-3.2.1.jar
#842 [11:55] * Mattjoey [webchat@70-57-174-226.clsp.qwest.net] has joined #minecrafthelp
#843 [11:55] <Korber> Galaxy_2Alex I can't connect to the servers. It write java.lang.NullPointerException: group
#844 [11:55] <nut_meghan> what does this mean?
#845 [11:55] <Galaxy_2Alex> ??> Korber ad/adwcleaner
#846 [11:55] * jhon [webchat@ip24-255-35-136.tc.ph.cox.net] has quit. (Quit: webchat.esper.net)
#847 [11:55] <Galaxy_2Alex> ??> Korber av/adwcleaner
#848 [11:55] <Absol> Korber: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#849 [11:55] <Absol> Korber: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#850 [11:55] <Galaxy_2Alex> ??> nut_meghan av/adwcleaner
#851 [11:55] <Absol> nut_meghan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#852 [11:55] <Korber> I have it
#853 [11:55] <Absol> nut_meghan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#854 [11:56] <Korber> Galaxy_2Alex GreyBot said me do it
#855 [11:56] <Korber> I did it
#856 [11:56] <Galaxy_2Alex> Korber, Issue still occurs?
#857 [11:56] <Mattjoey> my game keeps crashing and it doesn't give me a crash report
#858 [11:56] * Korber [webchat@178.34.151.121] has quit. (Client Quit)
#859 [11:56] <Galaxy_2Alex> Mattjoey, Any other error message?
#860 [11:57] <nut_meghan> how do i run it?
#861 [11:57] <nut_meghan> sorry i dont really understand
#862 [11:57] <Galaxy_2Alex> nut_meghan, Follow the instructions Absol gave you.
#863 [11:57] <nut_meghan> ok
#864 [11:57] * Korber] [webchat@178.34.151.121] has joined #minecrafthelp
#865 [11:57] <Korber]> Sorry
#866 [11:57] <Korber]> Yes, it is
#867 [11:57] <Galaxy_2Alex> Korber], So the issue still occurs?
#868 [11:58] <Galaxy_2Alex> ??> Korber] tools/hjt
#869 [11:58] <Absol> Korber]: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#870 [11:58] <Absol> Korber]: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#871 [11:58] <Mattjoey> it just says an unexpected error has occured, we're sorry for the inconvenience
#872 [11:58] <nut_meghan> Thank you! I hope this works
#873 [11:58] <Galaxy_2Alex> ??> Mattjoey launcher/log
#874 [11:58] <Absol> Mattjoey: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#875 [11:59] <Galaxy_2Alex> Mattjoey, Please copy the log after the game has crashed.
#876 [11:59] * nut_meghan [webchat@184.21.6.230] has quit. (Quit: webchat.esper.net)
#877 [12:00] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has quit. (Ping timeout: 190 seconds)
#878 [12:01] * gearsalex11 [webchat@modemcable221.192-131-66.mc.videotron.ca] has joined #minecrafthelp
#879 [12:01] <gearsalex11> hey
#880 [12:01] <gearsalex11> Can you help me get my password back
#881 [12:01] <Galaxy_2Alex> gearsalex11, Have you already submitted an account support request to Mojang?
#882 [12:02] <gearsalex11> does that mean sending an email to mojang. if yes i did
#883 [12:02] * nut_meghan [webchat@184.21.6.230] has joined #minecrafthelp
#884 [12:02] <Galaxy_2Alex> gearsalex11, You will have to wait for them to answer. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#885 [12:03] <gearsalex11> so does that mean it is going to take months?
#886 [12:03] * Korber [webchat@178.34.151.121] has joined #minecrafthelp
#887 [12:03] <Korber> I'm sorry((
#888 [12:04] <Korber> Send me it again
#889 [12:04] <nut_meghan> Absol I did what you wanted me to. What do I do now?
#890 [12:04] <Galaxy_2Alex> ??> Korber] tools/hjt
#891 [12:04] <Absol> Korber]: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#892 [12:04] <Absol> Korber]: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#893 [12:04] <Korber> thx
#894 [12:04] <Galaxy_2Alex> nut_meghan, Try if the game works now.
#895 [12:04] <nut_meghan> ok.
#896 [12:04] <Galaxy_2Alex> gearsalex11, There isn't anything else I can tell you.
#897 [12:05] <Korber> Galaxy_2Alex https://paste.ubuntu.com/p/Mch3gbTcQV/
#898 [12:05] <nut_meghan> so do I just wait now, its says 105 MB left.
#899 [12:05] * Mattjoey [webchat@70-57-174-226.clsp.qwest.net] has quit. (Quit: webchat.esper.net)
#900 [12:05] <nut_meghan> Thank you though! This was really helpful!
#901 [12:06] <nut_meghan> wait... it says the same message.
#902 [12:06] <nut_meghan> lwjgl-opengl-3.2.1.jar
#903 [12:06] <Galaxy_2Alex> ??> nut_meghan tools/hjt
#904 [12:06] <Absol> nut_meghan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#905 [12:06] <Absol> nut_meghan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#906 [12:07] <nut_meghan> ok.
#907 [12:07] <Korber> Galaxy_2alex
#908 [12:07] <Korber> https://paste.ubuntu.com/p/Mch3gbTcQV/
#909 [12:08] * LommeInsanity [webchat@d8D86A6A7.access.telenet.be] has joined #minecrafthelp
#910 [12:08] <nut_meghan> hold on
#911 [12:08] <LommeInsanity> hi
#912 [12:09] <Galaxy_2Alex> Korber, Restart your router.
#913 [12:09] <LommeInsanity> I had minecraft on this pc then my pc was reset and now I have to pay agail to download it, how can I get it back for free
#914 [12:09] <LommeInsanity> again*
#915 [12:09] <CubeTheThird> LommeInsanity, you can download it from https://minecraft.net/download
#916 [12:09] <Galaxy_2Alex> LommeInsanity, Make sure you are using the correct login data to log in. If it doesn't have the game, it's the wrong login data.
#917 [12:09] * Korber [webchat@178.34.151.121] has quit. (Quit: webchat.esper.net)
#918 [12:09] * gearsalex11 [webchat@modemcable221.192-131-66.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#919 [12:10] * Korber [webchat@host-109-168-170-14.stv.ru] has joined #minecrafthelp
#920 [12:10] <Korber> Problem still exists
#921 [12:11] * Mattjoey [webchat@70-57-174-226.clsp.qwest.net] has joined #minecrafthelp
#922 [12:11] <LommeInsanity> oh thanks cubethe bird <3
#923 [12:11] <Korber> Galaxy_2Alex
#924 [12:11] <LommeInsanity> bye
#925 [12:11] * LommeInsanity [webchat@d8D86A6A7.access.telenet.be] has quit. (Client Quit)
#926 [12:11] <Galaxy_2Alex> Korber, Turn off your router, wait one minute, then turn it on again.
#927 [12:11] * Lord_of_Life_ [~Lord@46.217.196.26] has quit. (Ping timeout: 190 seconds)
#928 [12:11] <Mattjoey> my game keeps crashing and it doesn't give me a crash report
#929 [12:12] <Galaxy_2Alex> ??> Mattjoey launcher/log
#930 [12:12] <Absol> Mattjoey: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#931 [12:12] <Galaxy_2Alex> Mattjoey, Please copy the log after the game has crashed.
#932 [12:12] <Korber> Galaxy_2Alex And if it doesn't help
#933 [12:12] * ibo [webchat@58.37.196.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#934 [12:12] <nut_meghan> now it says run-time error '481': Invalid picture
#935 [12:12] <Mattjoey> okay I've done that do you want me to paste it here?
#936 [12:12] <nut_meghan> this is when i tried running the app
#937 [12:13] <ibo> i cant play minecraft beacuse of a rescoure pack can someone help me?
#938 [12:13] <Galaxy_2Alex> nut_meghan, Press the windows key + R at the same time and type '%appdata%/.minecraft'
#939 [12:13] <Galaxy_2Alex> In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file and change "channel": "beta", to "channel": "release"
#940 [12:13] <Galaxy_2Alex> ibo, Delete the resource pack.
#941 [12:13] <ibo> im on liux
#942 [12:13] <Galaxy_2Alex> Mattjoey, Please send us the link to it, yes.
#943 [12:13] <ibo> how
#944 [12:13] <CubeTheThird> ibo, can you open the .minecraft folder?
#945 [12:14] * Korber [webchat@host-109-168-170-14.stv.ru] has quit. (Client Quit)
#946 [12:14] <ibo> i dont now
#947 [12:14] <ibo> look
#948 [12:14] <ibo> The game crashed whilst initializing game
#949 [12:14] <ibo> Error: i: Non [a-z0-9/._-] character in path of location: minecraft:custom/Pedal
#950 [12:14] <nut_meghan> how do you open it using notepad?
#951 [12:15] <ibo> what is a notepad
#952 [12:15] <CubeTheThird> ibo, you said you're on Linux? open a folder and press ctrl + h to show hidden folders. There you'll find .minecraft in your home folder
#953 [12:15] <CubeTheThird> ibo, and only messages with YOUR NAME are for you
#954 [12:15] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#955 [12:16] <ibo> ok
#956 [12:16] <ibo> and then
#957 [12:16] <nut_meghan> Galaxy_2Alex how do you open it using notepad?
#958 [12:16] * Korber [webchat@178.34.148.230] has joined #minecrafthelp
#959 [12:16] <Korber> Galaxy_2Alex
#960 [12:16] <CubeTheThird> ibo, in there open the resourcepacks folder
#961 [12:16] <ibo> ok
#962 [12:17] <Galaxy_2Alex> ??> Korber av/malwarebytes
#963 [12:17] <Absol> Korber: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#964 [12:17] <Absol> Korber: Download it here: https://www.malwarebytes.org/
#965 [12:17] <Korber> Problem still exists. And when I try to go into a single-player game, the game crashes.
#966 [12:17] <Absol> Korber: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#967 [12:17] <Korber> Galaxy_2Alex And when I try to go into a single-player game, the game crashes.
#968 [12:17] * Lord_of_Life [~Lord@46.217.157.199] has joined #minecrafthelp
#969 [12:18] <Korber> Galaxy_2Alex I did a virus check, but the problem remained
#970 [12:18] <Mattjoey> https://paste.ubuntu.com/p/JkzFYb4XcJ/
#971 [12:19] <nut_meghan> now im REALLY confused. it says the disk is full while I installed the HiJackThis app on the G: disk.
#972 [12:19] <Galaxy_2Alex> Korber, What is the crash on Singleplayer?
#973 [12:19] <Korber> Wait
#974 [12:20] <Galaxy_2Alex> nut_meghan, It may need a little space on other drives.
#975 [12:20] <nut_meghan> ok.
#976 [12:21] <Galaxy_2Alex> ??> Mattjoey win/reinst
#977 [12:21] <Absol> Mattjoey: You may need to reinstall the locally installed files that Minecraft puts into place.
#978 [12:21] <Absol> Mattjoey: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#979 [12:21] <nut_meghan> i only have these three: C:, G:, and E:
#980 [12:21] <nut_meghan> I tried on all 3 and it still didnt let me.
#981 [12:21] * ibo [webchat@58.37.196.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#982 [12:21] <ibo> i cant play minecraft
#983 [12:22] <ibo> beacuse of a rescoure pack
#984 [12:22] <Korber> Do I need to send crash report?
#985 [12:22] <Korber> Galaxy_2Alex Do I need to send crash report?
#986 [12:22] <Galaxy_2Alex> nut_meghan, Does your C drive have no space at all? Because usually, that causes issues.
#987 [12:22] <ibo> yes but how
#988 [12:22] <nut_meghan> I think so, yes.
#989 [12:22] <CubeTheThird> ibo, did you try removing the resource pack?
#990 [12:22] <ibo> yes
#991 [12:23] <ibo> i removed racecar
#992 [12:23] <ibo> rescoure pack
#993 [12:23] <ibo> but it didnt work
#994 [12:23] <Korber> Galaxy_2Alex
#995 [12:23] <CubeTheThird> ibo, so you have no resourcepacks installed?
#996 [12:24] <ibo> can you go to my acount a do that for me
#997 [12:24] <nut_meghan> it still says Invalid picture when I tried to run it on my G: and E: drives.
#998 [12:24] <Galaxy_2Alex> ??> Korber paste
#999 [12:24] <Absol> Korber: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1000 [12:24] <Korber> Do I need to send crash report?
#1001 [12:24] <Galaxy_2Alex> nut_meghan, HJT says that?
#1002 [12:24] <nut_meghan> yes.
#1003 [12:24] <Galaxy_2Alex> Korber, Yes.
#1004 [12:24] <Korber> Galaxy_2Alex https://paste.ubuntu.com/p/T4FKW35r6h/
#1005 [12:25] <CubeTheThird> ibo, resource packs are not on your account. They're only on your computer
#1006 [12:25] <ibo> i now
#1007 [12:25] <ibo> wait im gona try it
#1008 [12:26] <Galaxy_2Alex> ??> Korber win/reinst
#1009 [12:26] <Absol> Korber: You may need to reinstall the locally installed files that Minecraft puts into place.
#1010 [12:26] <Absol> Korber: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1011 [12:26] <nut_meghan> what should I do now?
#1012 [12:26] <ibo> im on liux
#1013 [12:27] * JAMES07 [webchat@cpe-172-89-57-75.socal.res.rr.com] has joined #minecrafthelp
#1014 [12:27] <ibo> thats the problem
#1015 [12:27] * Micek1902 [webchat@212-149-182-212.bb.dnainternet.fi] has joined #minecrafthelp
#1016 [12:27] <nut_meghan> the C: disk has O MB left
#1017 [12:27] <nut_meghan> hmmmm
#1018 [12:27] <ibo> by me'
#1019 [12:28] <JAMES07> on my launcher im trying to download 1.14.2 but it's saying Failed to download file. javabridge-1.0.22.jar
#1020 [12:28] <JAMES07> how do i fix this?
#1021 [12:28] <Galaxy_2Alex> nut_meghan, Oh dear, yeah, that is not good.
#1022 [12:28] <ibo> The game crashed whilst initializing game
#1023 [12:28] <ibo> Error: i: Non [a-z0-9/._-] character in path of location: minecraft:custom/Pedal
#1024 [12:28] <Galaxy_2Alex> nut_meghan, Make some space, you should always have some extra space on your main driver.
#1025 [12:28] <ibo> thats the problem
#1026 [12:28] <Galaxy_2Alex> ??> JAMES07 av/adwcleaner
#1027 [12:28] <Absol> JAMES07: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1028 [12:28] <Absol> JAMES07: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1029 [12:28] <Micek1902> I'm having a problem with a realm where it kicks me out shortly after joining with the message "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host".
#1030 [12:28] <Galaxy_2Alex> ibo, Delete all files in the resourcepack folder.
#1031 [12:29] <ibo> where are they
#1032 [12:29] <Galaxy_2Alex> ibo, in your .minecraft folder, there is a folder called "resourcepacks".
#1033 [12:29] <nut_meghan> how should I free up space on that drive, because I tried uninstalling multiple programs that I dont use anymore, but it wouldn't let me uninstall them.
#1034 [12:29] * Korber [webchat@178.34.148.230] has quit. (Quit: webchat.esper.net)
#1035 [12:29] <Galaxy_2Alex> ??> ibo linux/.minecraft
#1036 [12:29] <Absol> ibo: ~/.minecraft
#1037 [12:29] <Absol> ibo: If you need more details, you should look into learning some of the basics. ~ is your home directory, usually /home/YOURNAME. So ~/.minecraft would be /home/YOURNAME/.minecraft/.
#1038 [12:30] <CubeTheThird> Micek1902, what anti-virus and firewall software do you have?
#1039 [12:30] <Micek1902> Avast
#1040 [12:30] <Micek1902> and windows defender
#1041 [12:30] <ibo> by me just says textures
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#1043 [12:30] <nut_meghan> yeah, the launcher says I can play it because I bought it just yesterday, and it says that weird message I dont understand.
#1044 [12:30] <CubeTheThird> Micek1902, do you have issues connecting to public servers?
#1045 [12:31] <Micek1902> no
#1046 [12:32] <CubeTheThird> Micek1902, ok. Let's try having the game run on a newer version of java. Do you have java 8 installed?
#1047 [12:32] <Micek1902> yes
#1048 [12:32] <ibo> no im on ubunto.deb
#1049 [12:32] <nut_meghan> what should I do? is it helpless at this point?
#1050 [12:32] <ibo> its not workong by me
#1051 [12:32] <Galaxy_2Alex> nut_meghan, As I said, having no space on the C drive can cause all sorts of issues. Check your user folder for things you may be able to delete.
#1052 [12:32] * Korber [webchat@178.34.148.230] has joined #minecrafthelp
#1053 [12:32] <Korber> Galaxy_2Alex
#1054 [12:33] <nut_meghan> ok.
#1055 [12:33] <Korber> Galaxy_2Alex Problem still exists
#1056 [12:33] <CubeTheThird> Micek1902, ok. We're gonna need to find the path to the java bin folder. Can you open C:\Program Files\Java
#1057 [12:33] <ibo> me
#1058 [12:34] <Galaxy_2Alex> Korber, The problem is caused by some program on your PC, but I am not sure which one, sorry.
#1059 [12:34] <Micek1902> done
#1060 [12:34] <nut_meghan> so like I can delete things that i've downloaded in the past that I dont use anymore?
#1061 [12:35] <Galaxy_2Alex> nut_meghan, Exactly, the downloads folder is a good place to start.
#1062 [12:36] <CubeTheThird> Micek1902, what do you see in that folder?
#1063 [12:36] <nut_meghan> ok.
#1064 [12:37] <nut_meghan> see my brother tried helping me and he's a big tech kind of guy, but even he didnt understand why minecraft wasn't allowing me to play
#1065 [12:37] <Micek1902> three folders named jre1.8.0_25, jre1.8.0_181 and jre1.8.0_211
#1066 [12:37] <nut_meghan> so do you think creating space on the C: drive will allow me to play minecraft or is there more steps?
#1067 [12:37] <CubeTheThird> Micek1902, ok, inside the jre1.8.0_211 folder you should see a bin folder yes?
#1068 [12:38] <Micek1902> Yes
#1069 [12:38] * nickname [webchat@cpe-172-89-57-75.socal.res.rr.com] has joined #minecrafthelp
#1070 [12:38] <Galaxy_2Alex> nut_meghan, It may solve your problem, yes. If it doesn't, try reinstalling the game, and if that doesn't work, come back.
#1071 [12:38] * GetNoScoped_MLG [webchat@78-23-37-68.access.telenet.be] has joined #minecrafthelp
#1072 [12:38] <CubeTheThird> Micek1902, ok perfect, so we've got what we need there. In the minecraft launcher, go to the Launch Options section, turn on advanced settings, and choose the profile you're launching
#1073 [12:39] <GetNoScoped_MLG> Hi
#1074 [12:39] <nut_meghan> how do I reinstall it?
#1075 [12:39] <nut_meghan> I feel like I might lose the payment I made already
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#1077 [12:39] <ibo> Resource Packs: vanilla, file/Racecar Pack(1).zip (incompatible)
#1078 [12:39] <ibo> i found it
#1079 [12:40] <Galaxy_2Alex> nut_meghan, The license is bound to the login data.
#1080 [12:40] <Galaxy_2Alex> nut_meghan, So as long as you remember that, you will not have to pay again.
#1081 [12:40] <nut_meghan> yeah I guess that's kind of common sense.
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#1083 [12:40] <nut_meghan> how do I reinstall it, though?
#1084 [12:40] <Micek1902> done
#1085 [12:41] <CubeTheThird> Micek1902, ok there turn on the setting tor Java Executable. Set it to this: C:\Program Files\Java\jre1.8.0_211\bin\javaw.exe
#1086 [12:42] <ibo> i did it
#1087 [12:42] <ibo> yyyyyyyyyyyyyyaaaaaaaaaaaaaaaaaaaaaaaaaaayyyyyyyyyyyyyyyyyy
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#1089 [12:42] * Goosterz [webchat@92.98.174.49] has joined #minecrafthelp
#1090 [12:42] <Goosterz> Hello
#1091 [12:42] <Galaxy_2Alex> nut_meghan, minecraft.net - download the launcher from there
#1092 [12:42] <nut_meghan> ok.
#1093 [12:42] <nickname> hello i'm having a problem trying to launch minecraft. it's saying there is an error: Failed to download file. af_za.json
#1094 [12:42] <Micek1902> Is that the 4th option (I have the settings in Finnish)
#1095 [12:42] <Galaxy_2Alex> ??> nickname av/adwcleaner
#1096 [12:42] <Absol> nickname: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1097 [12:42] <Absol> nickname: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1098 [12:43] <nut_meghan> nickname I kinda had the same problem just a different message
#1099 [12:43] <nut_meghan> but it won't let me launch it either
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#1101 [12:43] <CubeTheThird> Micek1902, from mine it's the 3rd option
#1102 [12:43] <nickname> what is this download i'm sort of scared
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#1106 [12:43] <Goosterz> Hello I got a problem when I lauch my Minecraft and enter my passeword login... its loading for more 2 hours what can i do?
#1107 [12:44] <CubeTheThird> nickname, it's a malware removal too. Feel free to look it up on google
#1108 [12:44] <nickname> okay..
#1109 [12:44] <Galaxy_2Alex> Goosterz, Are you using the Beta of the launcher?
#1110 [12:44] <nickname> i'm on macos
#1111 [12:44] <Micek1902> Ok, are we done now?
#1112 [12:44] <Goosterz> No
#1113 [12:44] <nickname> it says it works only on microsoft
#1114 [12:45] <Goosterz> Is there a update?
#1115 [12:45] * Poof [webchat@c-69-243-217-94.hsd1.va.comcast.net] has joined #minecrafthelp
#1116 [12:45] <CubeTheThird> Micek1902, after that, save the profile and try playing again
#1117 [12:45] <Poof> my game keeps on crashing
#1118 [12:45] <Galaxy_2Alex> Goosterz, Not regularely available yet, no.
#1119 [12:45] <nickname> CubeTheThird is there a macos version?
#1120 [12:45] <CubeTheThird> Poof, do you get a crash report?
#1121 [12:45] <Galaxy_2Alex> nickname, We will need the full error messages please.
#1122 [12:45] <Goosterz> Because I got a new interface
#1123 [12:45] <Poof> yes
#1124 [12:45] <CubeTheThird> nickname, no there isn't. Do you have anti-virus or firewall software installed?
#1125 [12:45] <Galaxy_2Alex> ??> nickname paste
#1126 [12:45] <Absol> nickname: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1127 [12:46] <CubeTheThird> Poof, copy the report onto http://paste.ubuntu.com and give the URL here.
#1128 [12:46] <ibo> thaks guys byeeeee
#1129 [12:46] <Poof> ok
#1130 [12:46] * ibo [webchat@58.37.196.178.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#1131 [12:46] <nut_meghan> Galaxy_2Alex it's the same thing as the installer, right?
#1132 [12:46] <nickname> CubeTheThird not sure
#1133 [12:46] <Galaxy_2Alex> Goosterz, Then yes, you have the Beta. For future reference, please do not opt into Beta versions unless you are sure what you are doing.
#1134 [12:46] <CubeTheThird> ??> nickname launcher/log
#1135 [12:46] <Absol> nickname: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1136 [12:46] <Galaxy_2Alex> Goosterz, Press the windows key + R at the same time and type '%appdata%/.minecraft'
#1137 [12:46] <Galaxy_2Alex> In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file and change "channel": "beta", to "channel": "release"
#1138 [12:47] <Galaxy_2Alex> nut_meghan, The installer installs the launcher, yes.
#1139 [12:47] <nut_meghan> oh right duh
#1140 [12:48] <nickname> CubeTheThird okay
#1141 [12:48] <Micek1902> It says that Java is not found
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#1143 [12:48] <Poof> i pasted it what do i do next
#1144 [12:49] <CubeTheThird> Micek1902, can you confirm the folder I set it matches what you were looking at earlier? C:\Program Files\Java\jre1.8.0_211\bin\
#1145 [12:49] <Galaxy_2Alex> Poof, Please give us the link to the paste.
#1146 [12:49] <Goosterz> laucher profile.old?
#1147 [12:49] <Galaxy_2Alex> Goosterz, launcher_profiles.json
#1148 [12:49] <Galaxy_2Alex> Goosterz, May be called just "launcher_profiles"
#1149 [12:50] <Goosterz> ok
#1150 [12:50] <nut_meghan> Galaxy_2Alex now it's updating the launcher, is that what it's supposed to do?
#1151 [12:50] <Poof> https://paste.ubuntu.com/
#1152 [12:51] <Poof> is this it?
#1153 [12:51] <CubeTheThird> Poof, you have to submit it first with the Paste! button. Make sure you put something in the Poster box
#1154 [12:51] <Poof> oh ok
#1155 [12:52] <Micek1902> I changed the program files to program files (86) and now it starts launching but crashes immediately
#1156 [12:52] <Poof> https://paste.ubuntu.com/p/c7wmxbYW92/
#1157 [12:52] <Goosterz> Thank you very much Galaxy_2Alex!
#1158 [12:52] <Galaxy_2Alex> Poof, https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#1159 [12:53] <CubeTheThird> Micek1902, hmm is there no java under the one without x86 ? that's where the 64 bit version would go
#1160 [12:53] <Poof> thank you
#1161 [12:53] <Poof> thank you
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#1163 [12:54] <nickname> CubeTheThird https://paste.ubuntu.com/p/gWnQvjNBM7/
#1164 [12:54] <Micek1902> should i try to download the 64bit one just to be sure
#1165 [12:54] <nut_meghan> it said unable to update the minecraft native launcher
#1166 [12:54] <CubeTheThird> Micek1902, ya you should install 64 bit java, version 8
#1167 [12:56] <nut_meghan> Galaxy_2Alex i tried starting the game again but it said lwjgl-opengl-3.2.1-natives-windows.jar
#1168 [12:56] <nickname> CubeTheThird woops i think i might have not pasted the whole thing
#1169 [12:56] <Galaxy_2Alex> ??> nut_meghan tools/hjt
#1170 [12:56] <Absol> nut_meghan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1171 [12:56] <Absol> nut_meghan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1172 [12:56] <CubeTheThird> nickname, ok make a new paste please
#1173 [12:57] <nickname> CubeTheThird mk
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#1175 [12:58] <nut_meghan> Absol it says Invalid Picture
#1176 [12:58] <nickname> CubeTheThird https://paste.ubuntu.com/p/v52Cbdb8vd/
#1177 [12:58] <Galaxy_2Alex> nut_meghan, Still not sufficient disk space. I recommend at least 25GB to make sure things work fine.
#1178 [12:59] <nut_meghan> ok.
#1179 [12:59] <Micek1902> It is still crashing
#1180 [13:00] <CubeTheThird> Micek1902, hmm is there a crash report?
#1181 [13:00] <CubeTheThird> nickname, how much disk space do you have left?
#1182 [13:00] <nut_meghan> i can't free ANY space
#1183 [13:01] <nickname> CubeTheThird how can i tell?
#1184 [13:01] <Galaxy_2Alex> nickname, We need the error message that says "Failed to save download".
#1185 [13:01] <Micek1902> nope just a popup that says that an unexpected error occured
#1186 [13:02] * Ree [webchat@67-2-228-142.slkc.qwest.net] has joined #minecrafthelp
#1187 [13:02] <nut_meghan> how can I free disk space on the c: disk?
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#1189 [13:02] <nickname> wait hold on
#1190 [13:02] <nickname> i think it works
#1191 [13:02] <Galaxy_2Alex> nut_meghan, I recommend using CCleaner.
#1192 [13:02] * JohnnyBravo [webchat@cpc83171-midd18-2-0-cust244.11-1.cable.virginm.net] has quit. (Client Quit)
#1193 [13:03] <Ree> I've just downloaded mine craft for the first time and it won't launch properly, I'm getting constant game crash error messages. help?
#1194 [13:03] <nut_meghan> oh? what is that?
#1195 [13:03] <Galaxy_2Alex> nut_meghan, A program that helps removing unneeded things.
#1196 [13:03] <Galaxy_2Alex> Ree, What crash messages?
#1197 [13:03] <Galaxy_2Alex> ??> Ree paste
#1198 [13:03] <nut_meghan> oh. do I just download it?
#1199 [13:03] <Absol> Ree: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1200 [13:04] <Ree> Galaxy_2Alex kay hold on lemme grab it
#1201 [13:04] <Galaxy_2Alex> nut_meghan, https://www.ccleaner.com/
#1202 [13:04] <nickname> CubeTheThird it works!
#1203 [13:04] <CubeTheThird> oh, well good!
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#1205 [13:06] <nut_meghan> it keeps saying its unresponsive after I tried downloading it. should I just wait?
#1206 [13:06] <Galaxy_2Alex> nut_meghan, Yeah
#1207 [13:06] <nut_meghan> ok.
#1208 [13:07] <nut_meghan> thank you for all your help.
#1209 [13:08] * Excalibur1960 [webchat@195.203.225.173.casair.net] has joined #minecrafthelp
#1210 [13:09] <nut_meghan> it sure is taking a while to download
#1211 [13:09] <Micek1902> CubeTheThird nope just a popup that says that an unexpected error occured
#1212 [13:09] <CubeTheThird> ??> Micek1902 launcher/log
#1213 [13:09] <Absol> Micek1902: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1214 [13:10] <nut_meghan> is it supposed to take this long?
#1215 [13:10] <Ree> okay sorry guys I swear I'm not a moron but I can't get the screen grab because it's crashing the launcher too, and I'm not understanding the pastebin stuff? I've got the code from the terminal that I can send if that helps but yeah, I have no clue how to work this pastebin...
#1216 [13:11] <Ree> I might be having the same problem as Micek1902?
#1217 [13:12] <Micek1902> CubeTheThird It just says "waiting for log output"
#1218 [13:12] <Lurks> nut_meghan do you have poor download speed?
#1219 [13:12] <nut_meghan> yeah.
#1220 [13:12] <nut_meghan> is that a bad thing?
#1221 [13:12] <CubeTheThird> Micek1902, hmm. can you change it from javaw.exe to java.exe ?
#1222 [13:13] <Lurks> nut_meghan then it's going to take awhile to download anything
#1223 [13:14] <Micek1902> CubeTheThird same thing happens but I don't get the popup
#1224 [13:14] <nut_meghan> wait i got it to download
#1225 [13:14] <nut_meghan> does it just work automatically?
#1226 [13:14] <Excalibur1960> mouang did a launcher update after that i cant lon in to my game
#1227 [13:15] <Excalibur1960> log
#1228 [13:15] <CubeTheThird> Micek1902, hmm so what do you have for the java executable right now?
#1229 [13:15] <Micek1902> CubeTheThird C:\Program Files (x86)\Java\jre1.8.0_211\bin\java.exe
#1230 [13:15] * Ree [webchat@67-2-228-142.slkc.qwest.net] has quit. (Quit: webchat.esper.net)
#1231 [13:16] <CubeTheThird> Micek1902, ok. Did you install the 64 bit java?
#1232 [13:16] <Micek1902> CubeTheThird yes
#1233 [13:16] <nut_meghan> now it says my disk is full!
#1234 [13:16] <nut_meghan> so it wont download
#1235 [13:17] <nut_meghan> halp
#1236 [13:17] <CubeTheThird> Micek1902, ok. Can you change the path to C:\Program Files\Java\jre1.8.0_211\bin\javaw.exe ?
#1237 [13:18] <nut_meghan> wait i got it to work
#1238 [13:18] <Micek1902> CubeTheThird Java not found
#1239 [13:18] <nut_meghan> Galaxy_2Alex does this app work automatically?
#1240 [13:19] <CubeTheThird> Micek1902, hmm. Can you check inside the folder? C:\Program Files\Java ? (not the one with x86)
#1241 [13:19] <nut_meghan> i just wanna play my hypixel :( hopefully i will be able to soon
#1242 [13:20] <nut_meghan> there was and nsis error when I tried running it.
#1243 [13:20] <Micek1902> CubeTheThird can't find it
#1244 [13:21] <CubeTheThird> Micek1902, go to this page: https://java.com/en/download/manual.jsp
#1245 [13:21] <CubeTheThird> Micek1902, choose the offline 64 bit download
#1246 [13:22] <nut_meghan> is there any other ways to fix my issue? the ccleaner app had an error
#1247 [13:22] * Gio [webchat@ool-4354de2a.dyn.optonline.net] has joined #minecrafthelp
#1248 [13:23] <Gio> Can the minecraft java edition be refunded
#1249 [13:23] <Micek1902> CubeTheThird done
#1250 [13:23] <CubeTheThird> Micek1902, you installed it?
#1251 [13:23] <CubeTheThird> Gio, why do you want a refund?
#1252 [13:23] <Micek1902> CubeTheThird yes
#1253 [13:24] <CubeTheThird> Micek1902, ok. That means you should be seeing the Java folder now
#1254 [13:24] <Micek1902> CubeTheThird yes
#1255 [13:25] <nut_meghan> now when i try to launch minecraft it says Unable to create directory. ba_ru.json
#1256 [13:25] * Ree [webchat@67-2-228-142.slkc.qwest.net] has joined #minecrafthelp
#1257 [13:25] <CubeTheThird> Micek1902, ok. Inside it, are you seeing the same as with the other?
#1258 [13:26] <Micek1902> CubeTheThird yes
#1259 [13:26] <Gio> CubeTheThird i bought java edition for my little brother who plays on Xbox but i just remembered i can let him play windows 10 edition
#1260 [13:27] <Micek1902> CubeTheThird now it launched
#1261 [13:28] <CubeTheThird> Micek1902, ok good! see if you still have the realms issue
#1262 [13:28] <nut_meghan> is minecraft ever going to let me play it just like broken
#1263 [13:28] <Ree> Okay hello I'm back, I'm very confused and frustrated, and I need some help with what appears to be a widespread launcher crash problem, on the forums it looks like someone has fixed it but it doesn't work on Mac it seems? any help would be super appreciated :)
#1264 [13:28] <nut_meghan> it's*
#1265 [13:28] <CubeTheThird> Gio, ah ok. You should be able to get a refund then
#1266 [13:28] <CubeTheThird> ??> Gio account/refund
#1267 [13:28] <Absol> Gio: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1268 [13:29] <CubeTheThird> ??> Ree launcher/log
#1269 [13:29] <Absol> Ree: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1270 [13:29] <Gio> yeah i did the whole email process. About how long would it take to get the money back?
#1271 [13:29] <Micek1902> CubeTheThird yup still have it
#1272 [13:30] * Gio [webchat@ool-4354de2a.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1273 [13:30] <CubeTheThird> Micek1902, hmm ok. Unfortunately there isn't "1 fix" for your issue (it's pretty generic), so we'll try a few things to get it working
#1274 [13:30] <CubeTheThird> Micek1902, next is the malware scan
#1275 [13:30] <CubeTheThird> ??> Micek1902 av/adwcleaner
#1276 [13:30] <Absol> Micek1902: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1277 [13:30] <Absol> Micek1902: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1278 [13:31] <nut_meghan> Absol Im getting this message still: Unable to create directory. ba_ru.json. and i tried everything but the CCleaner won't work and I tried downloading that so the HiJackThis app would work but nothing is working
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#1280 [13:32] <Ree> CubeTheThir
#1281 [13:32] <Ree> CubeTheThird Absol https://paste.ubuntu.com/p/PBDxn9kK9W/
#1282 [13:33] * Micek1902 [webchat@212-149-182-212.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#1283 [13:33] <Excalibur1960> i can't log in to my minecraft game
#1284 [13:33] <CubeTheThird> Ree, hmm no errors there. Are you getting any messages that pop up?
#1285 [13:33] <CubeTheThird> Excalibur1960, what happens when you try?
#1286 [13:34] <Excalibur1960> it trys to log in but cant
#1287 [13:34] <Ree> CubeTheThird just generic "unexpected issue" messages on the launcher. I just downloaded today and have tried deleting and redownloading in case of some type of failure there, but that's no good. also tried the beta launcher, no help there either
#1288 [13:35] <nut_meghan> Excalibur1960 try resetting your password
#1289 [13:35] <CubeTheThird> Excalibur1960, yes you said that, but what happens? do you get an error message? does the game crash? Does your computer explode....?
#1290 [13:35] <CubeTheThird> Ree, are you on Windows?
#1291 [13:35] <Excalibur1960> password is good
#1292 [13:35] <nut_meghan> lol
#1293 [13:35] <Ree> CubeTheThird no, Mac
#1294 [13:35] * KraljinaIpo [webchat@46.7.31.13] has joined #minecrafthelp
#1295 [13:35] <KraljinaIpo> Hey i help need#
#1296 [13:36] <CubeTheThird> Ree, what version of MacOS are you running?
#1297 [13:36] <Lurks> nut_meghan try uninstall programs you no longer use from uninstall programs & features in control panel
#1298 [13:36] <CubeTheThird> KraljinaIpo, with?
#1299 [13:36] <Ree> Mojave 10.14.5
#1300 [13:36] <Ree> CubeTheThird
#1301 [13:36] <KraljinaIpo> So I have installed optifine 1.8.9. and whenever I am trying to run minecraft I get an error that says "Failed to download file. OptiFine-1.8.9_HD_U_I7.jar"
#1302 [13:36] * punnn [webchat@transit-212-42-170-61.fast.net.uk.170.42.212.in-addr.arpa] has joined #minecrafthelp
#1303 [13:36] <KraljinaIpo> Do you know how to fix this Cube brother
#1304 [13:37] <CubeTheThird> KraljinaIpo, we only assist with vanilla minecraft here. I recommend you check on the minecraft forums, or on the optifine website
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#1306 [13:38] <CubeTheThird> Ree, and to be clear, the issue is only after you press play, correct?
#1307 [13:38] <Ree> CubeTheThird yes, that's right
#1308 [13:38] <CubeTheThird> Ree, ok let's try doing a clean install of the game
#1309 [13:38] <nut_meghan> Lurks i tried that as well, but it said "please wait until the current program is finished uninstalling or being changed"
#1310 [13:38] <CubeTheThird> ??> Ree mac/reinst
#1311 [13:38] <Absol> Ree: You may need to reinstall the locally installed files that Minecraft puts into place.
#1312 [13:38] <Absol> Ree: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#1313 [13:38] <Excalibur1960> no error mess just a 4 square box going round&round
#1314 [13:38] <CubeTheThird> nut_meghan, reboot your computer
#1315 [13:38] <nut_meghan> ok.
#1316 [13:39] <CubeTheThird> Excalibur1960, can you get a screenshot of this?
#1317 [13:39] * nut_meghan [webchat@184.21.6.230] has quit. (Quit: webchat.esper.net)
#1318 [13:41] <Ree> CubeTheThird okay, ran the command. no change in launcher, still getting "unexpected error" message
#1319 [13:41] <Excalibur1960> yes but how do i send it ?
#1320 [13:41] <CubeTheThird> ??> Excalibur1960 imgur
#1321 [13:41] <Absol> Excalibur1960: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#1322 [13:42] <CubeTheThird> Ree, is that all it says, or is there more to the message?
#1323 [13:42] <Ree> CubeTheThird here I'll send you the data from the terminal, one sec while I pastebin
#1324 [13:42] * xJames__ [webchat@216-167-232-176.eastlink.ca] has joined #minecrafthelp
#1325 [13:42] <xJames__> Hello! I am having a problem with skins.
#1326 [13:43] <CubeTheThird> xJames__, what problem?
#1327 [13:44] * Micek1902 [webchat@212-149-182-212.bb.dnainternet.fi] has joined #minecrafthelp
#1328 [13:44] <Ree> CubeTheThird https://paste.ubuntu.com/p/9ZWy6DFf3M/
#1329 [13:44] <Micek1902> CubeTheThird I did the scan
#1330 [13:45] <CubeTheThird> Ree, can you run the terminal command again, but with the launcher closed?
#1331 [13:45] <Ree> CubeTheThird verbatim, the message on my launcher reads, "an unexpected issue occurred and the game has crashed." then the sorry for the inconvenience crap
#1332 [13:45] <CubeTheThird> Micek1902, any change?
#1333 [13:46] <xJames__> CubeTheThird Basically, I go to change my skin (I use skindex all the time) and this time like usual it took me to the skin changer on the MC site and when I clicked change it stayed to the normal skin I have, when I joined a game it was still the same skin I had.
#1334 [13:46] <xJames__> I don't know what's wrong.
#1335 [13:47] <Ree> CubeTheThird same result as last time, terminal text is more or less the same too
#1336 [13:47] <CubeTheThird> xJames__, do you see the skin in the game launcher?
#1337 [13:47] <xJames__> no
#1338 [13:47] <xJames__> well kind of
#1339 [13:47] <xJames__> when I'm about to change it it's there
#1340 [13:47] <CubeTheThird> Ree, it still says interrupted system call?
#1341 [13:47] <xJames__> but when I click change it dissapears and stays as my skin I have right now.
#1342 [13:47] <Ree> CubeTheThird yes
#1343 [13:48] <CubeTheThird> xJames__, does it work with a different skin?
#1344 [13:49] <CubeTheThird> Ree, hmm. Can you reboot your computer and try again?
#1345 [13:49] <xJames__> CubeTheThird I tried 3 diff skins
#1346 [13:49] <Ree> Yep, be back if it doesn't work! thanks for your help so far :)
#1347 [13:49] <xJames__> this is the first issue in a while
#1348 [13:49] <Excalibur1960> https://imgur.com/bdpFWCB
#1349 [13:49] * Ree [webchat@67-2-228-142.slkc.qwest.net] has quit. (Quit: webchat.esper.net)
#1350 [13:50] <CubeTheThird> Excalibur1960, are you using the beta launcher?
#1351 [13:51] * TheEMBoys [webchat@c-73-222-252-22.hsd1.ca.comcast.net] has joined #minecrafthelp
#1352 [13:51] <CubeTheThird> xJames__, hmm not sure then. Might be an issue with the skin servers
#1353 [13:51] <xJames__> :(
#1354 [13:51] <Excalibur1960> it did a launcher update this moernning this what i got
#1355 [13:52] <Micek1902> CubeTheThird nothing changed
#1356 [13:52] <TheEMBoys> So no help for if I forgot what email I used for my account? I remember my username and tried logging in with the only two emails it could have been but neither worked and minecraft.net let me create entirely new accounts with both emails
#1357 [13:52] * Ree [webchat@67-2-228-142.slkc.qwest.net] has joined #minecrafthelp
#1358 [13:53] <Ree> Guess who's back, back again :P it's me, CubeTheThird, didn't work :(
#1359 [13:53] <CubeTheThird> TheEMBoys, you'll have to contact Mojang for assistance with that
#1360 [13:53] <CubeTheThird> ??> TheEMBoys mojang/email
#1361 [13:53] <Absol> TheEMBoys: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1362 [13:53] <Absol> TheEMBoys: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1363 [13:53] <CubeTheThird> Ree, you don't by chance have anti-virus ?
#1364 [13:54] <Ree> CubeTheThird yes, I believe it's called Sophos
#1365 [13:54] <TheEMBoys> Okay. Guess I'll just have to wait to play then. Thanks guys
#1366 [13:55] <CubeTheThird> Ree, oh! well that could be blocking the game downloads and/or launching
#1367 [13:55] <Ree> CubeTheThird ah! okay lemme try that
#1368 [13:55] * TheEMBoys [webchat@c-73-222-252-22.hsd1.ca.comcast.net] has quit. (Client Quit)
#1369 [13:56] <CubeTheThird> ??< av/sophos
#1370 [13:56] * coz [webchat@184.103.154.147] has joined #minecrafthelp
#1371 [13:58] * Ree [webchat@67-2-228-142.slkc.qwest.net] has quit. (Quit: webchat.esper.net)
#1372 [13:58] <coz> ok started to play this morning and launcher asks for login and password. when entered it takes it and just spins a white dot in center. login and password work for site and everything else account-just not launcher.
#1373 [13:59] <coz> what do i do?
#1374 [13:59] * Connor [webchat@c-73-42-46-140.hsd1.fl.comcast.net] has joined #minecrafthelp
#1375 [13:59] * DBD_Annihilator [webchat@97e640af.skybroadband.com] has joined #minecrafthelp
#1376 [13:59] <CubeTheThird> coz, which edition of the game?
#1377 [13:59] * Micek1902 [webchat@212-149-182-212.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#1378 [14:00] <DBD_Annihilator> how long will it take to get my refund please?
#1379 [14:00] <coz> btw support is not helping-is there some kind of shutdown happening everywhere?
#1380 [14:00] <CubeTheThird> DBD_Annihilator, can't say for certain, as we don't work for Mojang here
#1381 [14:00] <DBD_Annihilator> oh
#1382 [14:00] <CubeTheThird> coz, you didn't answer my question
#1383 [14:00] <DBD_Annihilator> thanks
#1384 [14:00] <coz> using the latest (java on a Mac - i think it's version 1.13 java
#1385 [14:00] <Excalibur1960> same here cz
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#1388 [14:01] <coz> can't check it at this point for launcher can't do anything past login
#1389 [14:01] * ItzMarck_00 [webchat@cpe-181-44-128-110.telecentro-reversos.com.ar] has joined #minecrafthelp
#1390 [14:01] <coz> i would try to set it down to another version but am locked out
#1391 [14:02] <ItzMarck_00> When I login to a server I get a token invalidity error, can you help me?
#1392 [14:02] <Excalibur1960> i have same problem as coz but java windows
#1393 [14:02] * Korber [webchat@178.34.148.230] has joined #minecrafthelp
#1394 [14:03] <Korber> Hey
#1395 [14:03] <CubeTheThird> coz, Windows 10 edition? java edition?
#1396 [14:03] <Korber> I need help
#1397 [14:03] <ItzMarck_00> Could you solve it?
#1398 [14:03] * Ree [webchat@67-2-228-142.slkc.qwest.net] has joined #minecrafthelp
#1399 [14:03] <CubeTheThird> Excalibur1960, it sounds like you're using the beta launcher
#1400 [14:03] <coz> java edition
#1401 [14:03] <CubeTheThird> ??> ItzMarck_00 launcher/relog
#1402 [14:03] <Absol> ItzMarck_00: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1403 [14:03] * shodmarigold878 [webchat@69-61-159-14.ubr1.dyn.lebanon-oh.fuse.net] has joined #minecrafthelp
#1404 [14:03] <CubeTheThird> coz, are you using the beta launcher?
#1405 [14:03] <Korber> CubeTheThird i can't to connect the servers
#1406 [14:03] <ItzMarck_00> https://gyazo.com/f5a0a58f1d0cb83de243dcd4632b0407 look
#1407 [14:04] <Korber> it write java.lang.nullpointerexception : group
#1408 [14:04] <Ree> What's up pals, okay CubeTheThird, uninstalled anti-virus and Minecraft app, restarted, redownloaded Minecraft- same error still
#1409 [14:04] <coz> i don't know yesterday a new launcher loaded then today another which reloaded and looks way different
#1410 [14:04] <Korber> ??> Korber launcher/relog
#1411 [14:04] <Absol> Korber: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1412 [14:04] <Korber> ))
#1413 [14:05] <Korber> ??>
#1414 [14:05] <shodmarigold878> my "asset index" is corrupt apparently
#1415 [14:05] <CubeTheThird> ??> Korber av/adwcleaner
#1416 [14:05] <Absol> Korber: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1417 [14:05] <Absol> Korber: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1418 [14:05] <Korber> I did it
#1419 [14:05] <coz> info says version 436 (1)
#1420 [14:05] <CubeTheThird> shodmarigold878, where are you getting this message?
#1421 [14:05] <Excalibur1960> it let me log in after update left game now can't log back in
#1422 [14:05] <Korber> CubeTheThird i did it
#1423 [14:05] <coz> oops that's 426 (1)
#1424 [14:05] <CubeTheThird> Korber, give the report here
#1425 [14:06] <Korber> ?
#1426 [14:06] <CubeTheThird> ItzMarck_00, follow the instructions Absol gave you
#1427 [14:06] <CubeTheThird> ??> Korber tools/hjt
#1428 [14:06] <Absol> Korber: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1429 [14:06] <Absol> Korber: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1430 [14:06] <Korber> Ok
#1431 [14:06] <shodmarigold878> the launcher
#1432 [14:07] <CubeTheThird> ??> shodmarigold878 launcher/log
#1433 [14:07] <Absol> shodmarigold878: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1434 [14:08] <Korber> https://paste.ubuntu.com/p/V4C4TqsYfz/
#1435 [14:08] <Ree> CubeTheThird hello I have returned
#1436 [14:08] <Korber> CubeTheThird https://paste.ubuntu.com/p/V4C4TqsYfz/
#1437 [14:08] <Ree> CubeTheThird uninstalled anti-virus and Minecraft app, restarted, redownloaded Minecraft- same error still. thanks for helping me out so far, btw
#1438 [14:09] <CubeTheThird> Ree, and with the uninstall terminal command?
#1439 [14:09] <Excalibur1960> cube if they changed my launcher to beta how do i fix it?
#1440 [14:09] <Ree> CubeTheThird ah right right right okay doing that now
#1441 [14:10] <CubeTheThird> Korber, can you quit uTorrent?
#1442 [14:10] <Korber> CubeTheThird i dont have uTorrent
#1443 [14:11] <CubeTheThird> Korber, your report lists it...
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#1445 [14:12] <coz> Version 426 (1) seems to be non func
#1446 [14:12] <Korber> hmm
#1447 [14:12] <bubbleberry2k> #minecrafthelp hello, i was having pronlem,s with my game and wondering if anyone can help
#1448 [14:12] <Korber> а
#1449 [14:12] <bubbleberry2k> #minecrafthelp problems*
#1450 [14:13] <CubeTheThird> bubbleberry2k, what problem..?
#1451 [14:13] <CubeTheThird> bubbleberry2k, and you don't need to start your message with #minecrafthelp
#1452 [14:13] * Magmisia123 [webchat@91.215.47.1] has joined #minecrafthelp
#1453 [14:13] <bubbleberry2k> i did do that
#1454 [14:14] <Korber> It is doesn't run
#1455 [14:14] <CubeTheThird> bubbleberry2k, so... what problems?
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#1457 [14:14] <Ree> CubeTheThird success!!! Thanks so much for your help!!
#1458 [14:14] <CubeTheThird> Ree, oh really???
#1459 [14:14] <CubeTheThird> Ree, awesome!
#1460 [14:14] <Ree> CubeTheThird really! I can hear the game music behind this window now!! I'm ecstatic, thanks again!
#1461 [14:14] <bubbleberry2k> #minecrafthelp CubeTheThird recently i built a wall around the village and lit up the area so mobs can't spawn waiting over night for them to breed
#1462 [14:15] <Ree> Peace out pals, catch ya on the flip side!
#1463 [14:15] * Ree [webchat@67-2-228-142.slkc.qwest.net] has quit. (Quit: webchat.esper.net)
#1464 [14:15] <Korber> CubeTheThird it is doesn't run
#1465 [14:15] <bubbleberry2k> CubeTheThird i woke up with them all gone and part of my house was missing as well
#1466 [14:15] <coz> ok how do i get my old launcher back?
#1467 [14:16] <CubeTheThird> coz, try uninstalling the game and reinstall it from https://minecraft.net/download
#1468 [14:16] <CubeTheThird> bubbleberry2k, what game version?
#1469 [14:16] * coz [webchat@184.103.154.147] has quit. (Quit: webchat.esper.net)
#1470 [14:17] <Korber> CubeTheThird i need help
#1471 [14:17] <CubeTheThird> Korber, can you open cmd as administrator?
#1472 [14:17] <Korber> CubeTheThird yes
#1473 [14:17] <bubbleberry2k> 1.14.2 i think the newest CubeTheThird also ive been seeing random chunks teleport to different locations non my world and spawn that way
#1474 [14:17] <CubeTheThird> Korber, there, run this command: netsh winsock reset
#1475 [14:17] <Magmisia123> hello i had a 2 years break and when i wanted to login, i cloud not do it many times help
#1476 [14:17] <CubeTheThird> bubbleberry2k, do you know how to get to the game logs?
#1477 [14:17] <Korber> I did it a day ago
#1478 [14:17] <CubeTheThird> Magmisia123, did you try resetting the password?
#1479 [14:18] <Magmisia123> yes i did
#1480 [14:18] <bubbleberry2k> CubeTheThird idk can u tell me how
#1481 [14:18] <Korber> CubeTheThird i did it a day ago
#1482 [14:18] <CubeTheThird> Korber, what about this
#1483 [14:18] <CubeTheThird> ??> Korber win/reinst
#1484 [14:18] <Absol> Korber: You may need to reinstall the locally installed files that Minecraft puts into place.
#1485 [14:18] <Absol> Korber: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1486 [14:18] <CubeTheThird> Magmisia123, and you cannot login with the reset password?
#1487 [14:18] <Korber> CubeTheThird i did it today
#1488 [14:19] <Magmisia123> yes, i did
#1489 [14:19] <Korber> ??> help
#1490 [14:19] <Korber> ??
#1491 [14:19] * Logan [webchat@176-140-196-96.abo.bbox.fr] has joined #minecrafthelp
#1492 [14:19] * coz [webchat@184.103.154.147] has joined #minecrafthelp
#1493 [14:20] <bubbleberry2k> CubeTheThird i just noticed my horse i had left in my barn i built disappeared too
#1494 [14:20] <CubeTheThird> Magmisia123, so.. you can login? what's the issue then?
#1495 [14:20] <Logan> hello, i've got a problem to update my game?
#1496 [14:20] <CubeTheThird> bubbleberry2k, are you able to open the .minecraft folder?
#1497 [14:20] <Korber> CubeTheThird
#1498 [14:20] <CubeTheThird> Logan, what problem?
#1499 [14:20] <Magmisia123> no, i cannot
#1500 [14:20] <CubeTheThird> Korber, sorry I don't know what else to check. Something on your computer is blocking the game
#1501 [14:20] * Korber [webchat@178.34.148.230] has quit. (Quit: webchat.esper.net)
#1502 [14:21] <CubeTheThird> Magmisia123, what does it tell you when you try logging in?
#1503 [14:21] <coz> ok hope I'm in the same place-wiped the game-downloaded and re-installed-but it took me right back to the non-func new launcher-now im screwed-guess ill have to buy it again if i want to play.
#1504 [14:21] <Logan> it says "impossible to download 'that thing' "
#1505 [14:21] <Logan> and it's a different thing each time
#1506 [14:21] <Logan> now it's disappeared1.ogg
#1507 [14:21] <CubeTheThird> Logan, do you have ByteFence installed?
#1508 [14:22] <Logan> bytefence?
#1509 [14:22] <CubeTheThird> coz, one sec lemme find the instructions to change it
#1510 [14:22] <Logan> wait i'll check
#1511 [14:22] <Logan> i can't find it
#1512 [14:23] <CubeTheThird> ??> Logan tools/hjt
#1513 [14:23] <Absol> Logan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1514 [14:23] <Magmisia123> Login failed. Incorrect username or password. But I do know the loggin and password
#1515 [14:23] <Absol> Logan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1516 [14:23] <Logan> wait wait (sorry i'm not english so hhh)
#1517 [14:24] <bubbleberry2k> i'm in .minecraft CubeTheThird ready for next step when you're ready
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#1519 [14:25] <CubeTheThird> bubbleberry2k, ok cool. First I want you to find launcher_log.txt
#1520 [14:25] <Logan> okay okay! yes i have bytefence! that just sent me a message about hijack
#1521 [14:25] <CubeTheThird> ??> Magmisia123 login/throttle
#1522 [14:25] <Absol> Magmisia123: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1523 [14:25] <Absol> Magmisia123: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1524 [14:25] <CubeTheThird> Logan, ok! uninstall it please
#1525 [14:25] <bubbleberry2k> i just see launcher log CubeTheThird
#1526 [14:26] <CubeTheThird> bubbleberry2k, yup that one. Open it, copy the text onto http://paste.ubuntu.com and give the URL here.
#1527 [14:27] * Something1 [webchat@8ta-246-28-68.telkomadsl.co.za] has joined #minecrafthelp
#1528 [14:27] <Magmisia123> @CubeTheThird and @Absol I thank you for your help
#1529 [14:27] <Logan> ok i'm deleting it and holy cow! this thing delete a lot of things!
#1530 [14:28] <Magmisia123> bye
#1531 [14:28] * Magmisia123 [webchat@91.215.47.1] has quit. (Quit: webchat.esper.net)
#1532 [14:28] <CubeTheThird> coz, ok I got it!
#1533 [14:28] <CubeTheThird> coz, can you open the .minecraft folder?
#1534 [14:29] <bubbleberry2k> Done CubeTheThird
#1535 [14:29] <coz> wait one.....
#1536 [14:29] <CubeTheThird> Excalibur1960, you still around?
#1537 [14:29] <coz> im in containts
#1538 [14:31] <CubeTheThird> coz, find the launcher_profiles file
#1539 [14:31] <bubbleberry2k> what next
#1540 [14:31] <CubeTheThird> bubbleberry2k, give the link to your paste here
#1541 [14:31] <Logan> bytefence is still deleting all the files
#1542 [14:31] <Logan> there is a lot, it's almost like this thing was the cause of my pc lagging XD
#1543 [14:32] * punnn [webchat@transit-212-42-170-61.fast.net.uk.170.42.212.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#1544 [14:32] <CubeTheThird> Logan, it wouldn't surprise me. It's a terrible application
#1545 [14:32] <Logan> my pc keep getting it back each time it update
#1546 [14:32] <Logan> that's a pain
#1547 [14:32] <Something1> Hi, I have an error downloading Minecraft "Failed to download file. ar_sa.json", I don't have any conflicting programs that could cause this, and it has been working up until 2 days ago.
#1548 [14:32] <coz> will do
#1549 [14:32] <CubeTheThird> Logan, really? we should also do a malware scan
#1550 [14:33] <CubeTheThird> ??> Logan av/adwcleaner
#1551 [14:33] <Absol> Logan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1552 [14:33] <Absol> Logan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1553 [14:33] <CubeTheThird> Something1, do you have bytefence installed?
#1554 [14:33] <Something1> No CubeTheThird
#1555 [14:34] <coz> is it labeled code resources?
#1556 [14:34] <Logan> doing the scan now
#1557 [14:35] <bubbleberry2k> it wouldn't let me paste it here CubeTheThird
#1558 [14:35] <Logan> and bytefence is still deleting itself (damn it, it takes quite a long time)
#1559 [14:35] * Logan [webchat@176-140-196-96.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#1560 [14:35] <CubeTheThird> bubbleberry2k, the link? don't paste the full text from the log here
#1561 [14:36] <CubeTheThird> coz, what? you need to find the file called launcher_profiles
#1562 [14:36] <CubeTheThird> ??< launcher/log
#1563 [14:37] <CubeTheThird> bubbleberry2k, follow steps 7-9 here: https://minecraftirc.net/support-articles/get-minecraft-log/
#1564 [14:37] <coz> search is not finding it in minecraft or in system
#1565 [14:38] <CubeTheThird> ??> coz win/.minecraft
#1566 [14:38] <Absol> coz: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1567 [14:39] <coz> that might be the problem i don't think i can download anything until i can log in- opps just saw that no i don't have win i have os
#1568 [14:39] <CubeTheThird> coz, you're on mac?
#1569 [14:39] <coz> yupe
#1570 [14:39] <CubeTheThird> ??> coz mac/.minecraft
#1571 [14:39] <Absol> coz: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
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#1574 [14:43] <coz> ok i think i found it
#1575 [14:43] <coz> .json
#1576 [14:44] <coz> there's also a backup in here for some reason
#1577 [14:44] <CubeTheThird> coz, yes. Open that file using notepad or whatever text editor you use on mac
#1578 [14:44] <bubbleberry2k> CubeTheThird https://paste.ubuntu.com/p/qmxWx9Kksm/
#1579 [14:45] <coz> ok
#1580 [14:46] <CubeTheThird> coz, there find where it says beta and change it to release
#1581 [14:46] * toast [webchat@ool-4575b8bc.dyn.optonline.net] has joined #minecrafthelp
#1582 [14:47] <toast> I tried to login but it says sorry you aren't online. But my wifi is working fine.
#1583 [14:47] <CubeTheThird> bubbleberry2k, hmm ok nothing wrong in that one. Can you open the logs folder, and do the same thing with the latest log?
#1584 [14:47] <CubeTheThird> toast, what anti-virus and firewall software do you have?
#1585 [14:47] <toast> logs folder in minecraft?
#1586 [14:47] <CubeTheThird> toast, only messages with your name are for you
#1587 [14:47] <toast> oh
#1588 [14:48] <toast> ill check
#1589 [14:48] <toast> 1 sec
#1590 [14:48] <Excalibur1960> cube i uninstalled minecraft reinstalled it still have same problem
#1591 [14:48] <toast> I don't have a firewall
#1592 [14:49] <CubeTheThird> toast, any anti-virus ?
#1593 [14:49] <toast> nope
#1594 [14:49] <CubeTheThird> Excalibur1960, can you open the .minecraft folder?
#1595 [14:49] <CubeTheThird> ??> toast tools/hjt
#1596 [14:49] <Absol> toast: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1597 [14:49] <Absol> toast: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1598 [14:50] <toast> on a mac
#1599 [14:50] <coz> ok im back in thanks man i appreciate it....btw this is the problem here the new launcher just doesn't work
#1600 [14:50] <toast> ^^^
#1601 [14:50] <Excalibur1960> yes
#1602 [14:50] * coz [webchat@184.103.154.147] has quit. (Quit: webchat.esper.net)
#1603 [14:50] <toast> new launcher is broken
#1604 [14:50] <toast> thats the problem
#1605 [14:52] <Excalibur1960> same problem as coz
#1606 [14:52] <toast> i guess ill wait for it to work again
#1607 [14:52] <toast> thanks though!
#1608 [14:52] <toast> thanks though!
#1609 [14:52] * toast [webchat@ool-4575b8bc.dyn.optonline.net] has left #minecrafthelp
#1610 [14:52] <CubeTheThird> toast, you're using the beta launcher?
#1611 [14:53] <CubeTheThird> Excalibur1960, can you open the launcher_profiles file in the .minecraft folder?
#1612 [14:53] <Excalibur1960> yes
#1613 [14:54] <bubbleberry2k> would bedrock edition have the same issues as java?
#1614 [14:55] <CubeTheThird> Excalibur1960, in that file, find where it says beta and replace it with release
#1615 [14:55] <CubeTheThird> bubbleberry2k, it may not. To me it sounds like you've got corrupted chunks in your game
#1616 [14:56] <bubbleberry2k> https://paste.ubuntu.com/p/bb2m9qGt97/ CubeTheThird
#1617 [14:57] * bubbleberry2k [webchat@67.143.129.65] has quit. (Quit: webchat.esper.net)
#1618 [14:57] <Excalibur1960> no file that says beta
#1619 [14:59] * yuichiro125 [webchat@72.red-81-47-138.staticip.rima-tde.net] has joined #minecrafthelp
#1620 [14:59] <CubeTheThird> Excalibur1960, inside the launcher_profiles.json file?
#1621 [15:00] * Mimbles [webchat@174-25-218-166.che.centurylink.net] has joined #minecrafthelp
#1622 [15:00] <CubeTheThird> Excalibur1960, it should say "channel" next to it
#1623 [15:00] <yuichiro125> tells me that I have to buy the account / play again
#1624 [15:00] <CubeTheThird> yuichiro125, what is your minecraft username?
#1625 [15:00] <yuichiro125> yuichiro125
#1626 [15:01] <CubeTheThird> yuichiro125, when you login to account.mojang.com/me do you see that name on the page?
#1627 [15:02] <yuichiro125> I get a poster with this : Your account has not been secured. Securing your account will help protect you from unauthorized use of your purchased Mojang games.
#1628 [15:03] <Excalibur1960> cube cant find that file
#1629 [15:03] <Mimbles> Hi all, I've been having an issue with my Realm today. It started this morning when I tried connecting to it. It had the "Connecting to Realm" thing going for a few seconds, but then it gave an error message. Ever since then, neither me nor my friends have been able to join, and I haven't been able to switch worlds, close the Realm, reset the world
#1630 [15:03] <Mimbles> , restore a backup, anything. Is this the right place to ask about this?
#1631 [15:04] <CubeTheThird> Excalibur1960, are you on windows, mac or Linux?
#1632 [15:04] <Excalibur1960> windows
#1633 [15:04] <CubeTheThird> Mimbles, what game version are you using?
#1634 [15:04] <CubeTheThird> ??> Excalibur1960 win/.minecraft
#1635 [15:04] <Absol> Excalibur1960: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1636 [15:04] <Mimbles> I'm in Java Edition, 1.14.2
#1637 [15:05] <yuichiro125> What to do with the account?
#1638 [15:05] <CubeTheThird> yuichiro125, do you see your username on the account page?
#1639 [15:05] <CubeTheThird> Mimbles, you'll have to send a ticket to Mojang support. I'll also see if I can poke someone about it. What's your minecraft username?
#1640 [15:06] <yuichiro125> no, I see my mail
#1641 [15:06] <Mimbles> My username is MisterMimbles
#1642 [15:06] <CubeTheThird> yuichiro125, then you are logging in with the wrong email address
#1643 [15:06] <CubeTheThird> ??> Mimbles mojang/email
#1644 [15:06] <Absol> Mimbles: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1645 [15:06] <Absol> Mimbles: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1646 [15:07] <CubeTheThird> Mimbles, can you also let me know when you get the number for your support ticket?
#1647 [15:08] <Mimbles> I already submitted an email to them this morning right when it started happening, just wondering if anyone in here knew anything about it. Are you referring to the Case number, Cube?
#1648 [15:08] * Nathan [webchat@c-68-43-224-242.hsd1.mi.comcast.net] has joined #minecrafthelp
#1649 [15:08] <yuichiro125> I'm going to try another email
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#1651 [15:09] <CubeTheThird> Mimbles, yes that number. Can you send it to me as well?
#1652 [15:10] <CubeTheThird> Mimbles, but I haven't heard of anyone else having this issue
#1653 [15:10] <Mimbles> yes, it's Case #2778717
#1654 [15:10] <CubeTheThird> Mimbles, ok thanks. Since it's the weekend I don't expect you'll hear anything back until Monday though
#1655 [15:10] <CubeTheThird> Mimbles, at the earliest
#1656 [15:10] <Mimbles> Okie dokie, thanks
#1657 [15:11] * Callum [webchat@host109-152-117-55.range109-152.btcentralplus.com] has joined #minecrafthelp
#1658 [15:12] <Callum> hello my Minecraft wont download version 1.12.2 ive tried disabling my firewall but still nothing? any help?
#1659 [15:14] <CubeTheThird> Callum, what happens?
#1660 [15:14] * Aiden [webchat@c-67-182-146-133.hsd1.wa.comcast.net] has joined #minecrafthelp
#1661 [15:15] <Callum> let me see what It says
#1662 [15:15] <Callum> unable to save the download
#1663 [15:16] <Aiden> I purchased the game but can only play the demo.
#1664 [15:16] * joshandizzy [webchat@host31-53-185-127.range31-53.btcentralplus.com] has joined #minecrafthelp
#1665 [15:16] <CubeTheThird> Callum, do you have ByteFence installed?
#1666 [15:16] <joshandizzy> me ?
#1667 [15:16] <CubeTheThird> Aiden, when did you purchase it?
#1668 [15:16] <Aiden> I purchased it 2 hours ago
#1669 [15:17] <joshandizzy> how can change my ssecurity questions
#1670 [15:17] <CubeTheThird> Aiden, what username did you register?
#1671 [15:17] <Callum> i do yes
#1672 [15:17] <CubeTheThird> ??> joshandizzy account/challenge/reset
#1673 [15:17] <Absol> joshandizzy: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#1674 [15:17] <CubeTheThird> Callum, remove it
#1675 [15:17] <Aiden> Aiden_Reed
#1676 [15:17] <joshandizzy> how can i changee them with out the email
#1677 [15:17] <CubeTheThird> Aiden, yup looks registered
#1678 [15:17] <yuichiro125> I have managed to log in to the minecraft website but it says that I have not bought it yet but it is not
#1679 [15:17] <CubeTheThird> ??> Aiden launcher/relog
#1680 [15:17] <Absol> Aiden: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1681 [15:18] <CubeTheThird> joshandizzy, you'll have to contact Mojang support for assistance with that
#1682 [15:18] <CubeTheThird> ??> joshandizzy mojang/email
#1683 [15:18] <Absol> joshandizzy: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1684 [15:18] <Absol> joshandizzy: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1685 [15:18] <Callum> okay once its unistalled should i re try??
#1686 [15:18] <CubeTheThird> yuichiro125, and you tried all of your emails?
#1687 [15:18] <joshandizzy> i did but got nothing back
#1688 [15:18] <CubeTheThird> Callum, yes that's right
#1689 [15:18] <CubeTheThird> joshandizzy, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1690 [15:18] <Aiden> thanks, I'll try that
#1691 [15:18] <Callum> Okay thankyou for your help hope it works
#1692 [15:18] <CubeTheThird> joshandizzy, you should be getting an automated response with your Case number too
#1693 [15:18] <yuichiro125> If you add me, I'm sure to the maximum that it's that
#1694 [15:19] <yuichiro125> yes yes I'm also sure to the maximum that is that
#1695 [15:19] <CubeTheThird> yuichiro125, if you cannot find the correct email, or the account is not showing up anywhere, you'll have to contact Mojang support for further assistance
#1696 [15:19] <CubeTheThird> ??> yuichiro125 mojang/email
#1697 [15:19] <Absol> yuichiro125: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1698 [15:19] <Absol> yuichiro125: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1699 [15:19] <joshandizzy> i just dont have the email that is linked to my account
#1700 [15:20] <CubeTheThird> joshandizzy, this channel is run by community volunteers. We don't have access to any account details, so we can't help fixing them
#1701 [15:21] <yuichiro125> 7/5000
#1702 [15:21] <yuichiro125> Thank you
#1703 [15:21] <Excalibur1960> cube that fixed my problem thank you
#1704 [15:21] * yuichiro125 [webchat@72.red-81-47-138.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#1705 [15:21] <CubeTheThird> Excalibur1960, oh awesome!
#1706 [15:21] * Excalibur1960 [webchat@195.203.225.173.casair.net] has quit. (Quit: webchat.esper.net)
#1707 [15:22] <Aiden> That worked. Thank you so much!
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#1709 [15:29] * dark [webchat@71-93-65-57.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#1710 [15:30] <dark> Hello
#1711 [15:31] <dark> So in 2011 i created my mc account with a email that I actually recently deleted. (I also forgot my password) therefore i cant password reset either any help?
#1712 [15:32] * Something1 [webchat@8ta-246-28-68.telkomadsl.co.za] has quit. (Quit: webchat.esper.net)
#1713 [15:34] <dark> ?
#1714 [15:38] <Lurks> dark you'll have to contact mojang support
#1715 [15:38] <dark> i did
#1716 [15:38] <dark> they said i need my transaction id but its gone
#1717 [15:39] <Lurks> dark did you explain that you don't have your transaction ID to mojang?
#1718 [15:39] <dark> yes
#1719 [15:39] <dark> im waiting for a response
#1720 [15:44] * BW [webchat@apple.ocado.com] has joined #minecrafthelp
#1721 [15:44] <BW> Hi there, I recently just found out that my account was in fact migrated back in April. My account was on a very old email which I haven't actively used since when I played minecraft roughly in 2010/2011
#1722 [15:45] <BW> Was wondering what I can do and if my account is lost and just any help really.
#1723 [15:47] <Lurks> BW you need to mojang support to get your account back with transaction ID or gift code
#1724 [15:48] <BW> I see, I barely remember anything from back then but I'm guessing I need to check a bank statement or if it was a gift code find what code was used?
#1725 [15:48] <BW> Any other information that might help my cause?
#1726 [15:50] <Lurks> transaction ID and gift code information: https://help.mojang.com/customer/portal/articles/361380
#1727 [15:53] * nadja [webchat@cpe-45-37-11-96.nc.res.rr.com] has joined #minecrafthelp
#1728 [15:53] <BW> Thank you very much, I'll see what I can find out. :)
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#1730 [15:54] * Pasketix [webchat@host-89-230-244-255.dynamic.mm.pl] has joined #minecrafthelp
#1731 [15:55] <Pasketix> Hi, I bought a premium account today. When I log in to the launcher, a window pops up with the message "Unable to connect to the server."
#1732 [15:57] <dark> Pasketix what is your username and password?
#1733 [15:58] <Pasketix> does not provide login details :)
#1734 [15:58] <dark> yes
#1735 [15:58] <Lurks> Pasketix what anti-virus programs do you have?
#1736 [15:58] <Pasketix> kaspersky
#1737 [16:00] <Lurks> Pasketix could be the cause of the connection issue, disable or remove it
#1738 [16:01] * Mimbles [webchat@174-25-218-166.che.centurylink.net] has quit. (Quit: webchat.esper.net)
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#1740 [16:08] * Flowik [webchat@89-24-56-193.nat.epc.tmcz.cz] has joined #minecrafthelp
#1741 [16:09] <Flowik> Hello.. if somebody is here, then i need help.. i forgot my email.. because i wasnt playing minecraft for 6 months..now i want to go back on minecraft...but i dont know the email/username of my account... can somebody help? i tried everything
#1742 [16:10] * Flowik [webchat@89-24-56-193.nat.epc.tmcz.cz] has quit. (Client Quit)
#1743 [16:10] * Flowik [webchat@89-24-56-193.nat.epc.tmcz.cz] has joined #minecrafthelp
#1744 [16:11] <Flowik> I cant remember my email/username, i wasnt playing minecraft 6 months.. can somebody tell me how to get it back? ive tried everything
#1745 [16:11] <Lurks> Flowik have you tried "forgot my password" and put in every email you know to see if you got a reset send?
#1746 [16:11] * Panda58 [webchat@47.196.68.174] has joined #minecrafthelp
#1747 [16:12] <Panda58> I can't launch MC on my laptop, but it works fine on my desktop
#1748 [16:12] * Tyourilm [webchat@84-27-130-81.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#1749 [16:12] <nadja> Hello, my minecraft updated yesterday and since then the launcher has looked different, and the launcher was not connecting to my internet on my main account. I could not play online. I logged out of my account and now I cannot log back in because it is telling me that I am not online
#1750 [16:12] <Lurks> Panda58 do you have any VPN on?
#1751 [16:12] <Panda58> Nope, uninstalled the VPN and antiviruses I had
#1752 [16:13] <Flowik> Lurks, yes i tried
#1753 [16:13] <Flowik> But i know my email started with flowik and something... but i cant remember, and because i upgraded to windows 10.. i dont have the password anywere
#1754 [16:13] <Flowik> email* not password
#1755 [16:14] <Lurks> Panda58 let's get a log and see what's going on:
#1756 [16:14] <Lurks> ??> Panda58 launcher/log
#1757 [16:14] <Absol> Panda58: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1758 [16:15] <Tyourilm> Hello, i want to change my minecraft username/skin and i have to fill in the security questions, i don't remember those anymore, and i don't get an e-mail to my mailadress i have deleted the noreply from mojang from the unwanted list but i still don;t gt them HELP!
#1759 [16:15] <Lurks> nadja seems like the new launcher are causing login issue, 1 moment and i can get the information to get back on old launcher
#1760 [16:15] <nadja> okay, thank you
#1761 [16:16] <Panda58> Where should I send the log?
#1762 [16:16] <Lurks> Flowik you have to contact mojang support
#1763 [16:16] <Lurks> Panda58 follow the guide and then should have a link to share with us
#1764 [16:16] <Flowik> I did, but i need to wait.. that's why im here.. trying to collect more information and if somebody knows how to find the email
#1765 [16:17] <Lurks> nadja are you on mac or windows?
#1766 [16:17] <nadja> windows
#1767 [16:19] <Lurks> nadja Press the windows + R at the same time and type %appdata%/.minecraft, in that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file and change "channel": "beta", to "channel": "release"
#1768 [16:22] <nadja> alright
#1769 [16:22] <nadja> ive done that
#1770 [16:23] <Lurks> nadja ok, run the launcher, should be back to the old 1 and login
#1771 [16:23] <nadja> ok, do x out the notepad?
#1772 [16:23] * WeTheBean [webchat@cpe-75-86-255-31.wi.res.rr.com] has joined #minecrafthelp
#1773 [16:23] <Panda58> Lurks I d'md you the pastebin
#1774 [16:23] <Lurks> nadja first save the file and close
#1775 [16:24] <nadja> okay
#1776 [16:24] <Lurks> Panda58 could be causes by viruses, have a clean up with adwcleaner
#1777 [16:24] <WeTheBean> ever sense the new launcher every time i log into it it just keeps on loading, it wont log me in, it just keeps loading
#1778 [16:24] <Lurks> ??> Panda58 av/adwcleaner
#1779 [16:24] <Absol> Panda58: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1780 [16:24] <Absol> Panda58: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1781 [16:25] <Lurks> WeTheBean seems to be causing login issue a lot for many people, try going back to the old launcher, which system are you on: mac or windows?
#1782 [16:25] <nadja> it's back to before, thank you
#1783 [16:25] <WeTheBean> windows
#1784 [16:25] <Lurks> nadja awesome
#1785 [16:26] <Lurks> WeTheBean Press the windows + R at the same time and type %appdata%/.minecraft, in that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file and change "channel": "beta", to "channel": "release" after all the changes, save and run the launcher, should be back to the old one
#1786 [16:27] <WeTheBean> how do i open it in notepad
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#1788 [16:30] <Lurks> WeTheBean should have a option when you double click it or right-click the file and should see "open with"
#1789 [16:31] * nadja [webchat@cpe-45-37-11-96.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#1790 [16:33] <WeTheBean> OH thank you so much
#1791 [16:33] * Flowik [webchat@89-24-56-193.nat.epc.tmcz.cz] has quit. (Quit: webchat.esper.net)
#1792 [16:34] <WeTheBean> i swear i code a lot using json files i just didnt know you could open one with notepad like that
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#1794 [16:51] * stubbornhusky19 [webchat@c-98-232-121-236.hsd1.wa.comcast.net] has joined #minecrafthelp
#1795 [16:51] <stubbornhusky19> i cant download the newer minecraft
#1796 [16:51] <makigarp> Hey I have the forever logging into the new launcher bug, I changed the launcher_profiles.json file to release instead of beta like they said to but it still loads up as beta and gives me the indefinite log in. How do i fix it?
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#1799 [16:53] * toast [webchat@ool-4575b8bc.dyn.optonline.net] has joined #minecrafthelp
#1800 [16:53] <kdog9805> I cant log in and when i try it just sits there doing nothing
#1801 [16:53] <toast> I can't log in and it says im offline when Im not
#1802 [16:54] <toast> my internet is working fine
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#1804 [16:57] <Lurks> kdog9805 is it the new launcher?
#1805 [16:58] <kdog9805> yes
#1806 [16:58] <toast> yeah I have the new launcher as well
#1807 [16:59] * Sam [webchat@97-120-177-118.ptld.qwest.net] has joined #minecrafthelp
#1808 [16:59] <Lurks> kdog9805 which OS are you on?
#1809 [17:00] <toast> me?
#1810 [17:00] <kdog9805> windows 10
#1811 [17:01] <Lurks> kdog9805 try going back to the old launcher and login, Press the windows key + R at the same time and type '%appdata%/.minecraft'
#1812 [17:01] <Lurks> In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file and change "channel": "beta", to "channel": "release"
#1813 [17:02] <toast> I can't log in and it says im offline when Im not and I have the new launcher
#1814 [17:02] * Sam [webchat@97-120-177-118.ptld.qwest.net] has quit. (Client Quit)
#1815 [17:03] <kdog9805> ok it worked thank you
#1816 [17:05] <toast> I can't log in and it says im offline when Im not
#1817 [17:05] <toast> pls someone
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#1819 [17:05] * bob [webchat@ool-4575b8bc.dyn.optonline.net] has joined #minecrafthelp
#1820 [17:05] <bob> I can't log in and it says im offline when Im not
#1821 [17:06] <bob> i have the new launcher
#1822 [17:09] * bob [webchat@ool-4575b8bc.dyn.optonline.net] has quit. (Client Quit)
#1823 [17:11] * Cym [webchat@pool-173-61-119-40.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#1824 [17:11] <Cym> my minecraft launcher won't launch
#1825 [17:13] * toaster [webchat@ool-4575b8bc.dyn.optonline.net] has joined #minecrafthelp
#1826 [17:14] <toaster> I tried to login but it said that I was offline for some reason. I have this new launcher somehow and I don't know what to do
#1827 [17:14] * John [webchat@c-73-175-33-67.hsd1.pa.comcast.net] has joined #minecrafthelp
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#1830 [17:17] * Mrfluffington1 [webchat@217-215-138-39-no249.tbcn.telia.com] has joined #minecrafthelp
#1831 [17:17] <Mrfluffington1> hi
#1832 [17:18] * Mrfluffington1 [webchat@217-215-138-39-no249.tbcn.telia.com] has quit. (Client Quit)
#1833 [17:20] * toast [webchat@ool-4575b8bc.dyn.optonline.net] has joined #minecrafthelp
#1834 [17:20] <toast> I can't login and it says i was offline when im currently not offline.
#1835 [17:23] * toast8 [webchat@ool-4575b8bc.dyn.optonline.net] has joined #minecrafthelp
#1836 [17:23] * toast [webchat@ool-4575b8bc.dyn.optonline.net] has quit. (Client Quit)
#1837 [17:23] <toast8> e
#1838 [17:23] <toast8> I tried to login but it says that im offline
#1839 [17:23] <CubeTheThird> toast8, can you open the .minecraft folder?
#1840 [17:24] <toast8> I can't CubeTheThird im on a mac
#1841 [17:24] * CubeTheThird facepalms
#1841 [17:24] <toast8> xD
#1842 [17:24] <CubeTheThird> ??> toast8 mac/.minecraft
#1843 [17:24] <Absol> toast8: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#1844 [17:24] <toast8> done
#1845 [17:25] <CubeTheThird> toast8, there, find the launcher_profiles file, and open it in a text editor
#1846 [17:25] <toast8> done
#1847 [17:25] <CubeTheThird> toast8, find where it says "beta" and replace that with "release"
#1848 [17:26] <toast8> done
#1849 [17:26] <CubeTheThird> toast8, save the file, and re-open the game launcher
#1850 [17:26] <toast8> omg thank you xD
#1851 [17:26] <toast8> do you have any idea why that happened
#1852 [17:27] <toast8> so annoying
#1853 [17:27] <toast8> anyway have a good day
#1854 [17:27] <CubeTheThird> toast8, ya. You turned on betas in the launcher
#1855 [17:27] <CubeTheThird> you too
#1856 [17:27] <toast8> im an idiot. lol thanks
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#1858 [17:40] * aero6 [webchat@cpe-97-70-190-200.detr.res.bhn.net] has joined #minecrafthelp
#1859 [17:41] <aero6> I have a really old account that was premium that I migrated but minecraft doesn't show up as a game I own, any fix for this?
#1860 [17:53] * Sam [webchat@97-120-177-118.ptld.qwest.net] has joined #minecrafthelp
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#1862 [18:05] * George_ [webchat@cpe-124-187-75-59.qb01.qld.asp.telstra.net] has joined #minecrafthelp
#1863 [18:05] <George_> Hello
#1864 [18:06] <George_> Y are there so ma t
#1865 [18:06] <George_> y are there so many rip off Minecraft games and y can’t you log in to a server on xbox
#1866 [18:07] <George_> Please help
#1867 [18:08] * George_ [webchat@cpe-124-187-75-59.qb01.qld.asp.telstra.net] has quit. (Client Quit)
#1868 [18:08] * George [webchat@cpe-124-187-75-59.qb01.qld.asp.telstra.net] has joined #minecrafthelp
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#1871 [18:15] * joey [webchat@68-115-16-139.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#1872 [18:16] <joey> My game won't log me in. Just me tho, My friend let me try to log in with his account and it worked just fine. But when I go to log into my account I can't
#1873 [18:19] * joey [webchat@68-115-16-139.dhcp.mdsn.wi.charter.com] has quit. (Client Quit)
#1874 [18:25] * Christian8 [webchat@75-164-229-226.ptld.qwest.net] has joined #minecrafthelp
#1875 [18:25] <Christian8> Hey I got a weird account issue dealing with name changes, can anyone help me out?
#1876 [18:32] * joel_834 [webchat@c-73-202-101-230.hsd1.ca.comcast.net] has joined #minecrafthelp
#1877 [18:32] <joel_834> hello
#1878 [18:36] <joel_834> #minecrafthelp my Minecraft wont run
#1879 [18:37] * mick_5 [webchat@cpe-121-212-164-149.nb06.nsw.asp.telstra.net] has joined #minecrafthelp
#1880 [18:38] <joel_834> ??
#1881 [18:44] <Lurks> joel_834 what happen when u try?
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#1883 [18:46] * Venmo [webchat@cpe-74-69-13-60.rochester.res.rr.com] has joined #minecrafthelp
#1884 [18:47] <Venmo> Hello I cant access minecraft once I log in
#1885 [18:49] <Lurks> Venmo do you get a crash message?
#1886 [18:51] <Venmo> No it just gets stuck in the loading screen
#1887 [18:51] <Lurks> Venmo most common issue i see, which is caused by viruses, have a clean up
#1888 [18:51] <Lurks> ??> Venmo av/adwcleaner
#1889 [18:51] <Absol> Venmo: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1890 [18:51] <Absol> Venmo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1891 [18:53] <Venmo> Okay
#1892 [18:55] * Venmo [webchat@cpe-74-69-13-60.rochester.res.rr.com] has quit. (Quit: webchat.esper.net)
#1893 [19:01] * Emma [webchat@c-24-15-79-223.hsd1.il.comcast.net] has joined #minecrafthelp
#1894 [19:01] * Penciltaps [webchat@pool-96-231-242-54.washdc.fios.verizon.net] has joined #minecrafthelp
#1895 [19:02] <Penciltaps> anyone here?
#1896 [19:02] <Emma> none of my friends can enter our realm
#1897 [19:02] <Emma> not even the creator
#1898 [19:02] <Penciltaps> is there anyone can help me
#1899 [19:02] <Penciltaps> with a launcher issue
#1900 [19:03] <Emma> sorry i also need help
#1901 [19:03] <Penciltaps> because when i try to resolve it and go to the launcher thing in the minecraft folder it asks me to pick where to open it and idk which one to choose
#1902 [19:05] <Lurks> Penciltaps that seems strange, did you install it correctly?
#1903 [19:06] <Penciltaps> install wat?
#1904 [19:06] <Penciltaps> minecraft?
#1905 [19:06] <Lurks> Emma do you get any message to saying why?
#1906 [19:06] <Lurks> Penciltaps yes
#1907 [19:06] <Penciltaps> yes
#1908 [19:06] <Penciltaps> been on my pc since 2016
#1909 [19:06] <Penciltaps> lurks u know wat im talking about
#1910 [19:06] <Penciltaps> the beta launcher?
#1911 [19:06] <Penciltaps> issue
#1912 [19:06] <Penciltaps> thing
#1913 [19:06] <Lurks> Penciltaps login issue? sure
#1914 [19:07] <Penciltaps> so when i try to resolve it and go to the launcher place
#1915 [19:07] <Penciltaps> idk what app to open it in
#1916 [19:08] <Lurks> Penciltaps are you on windows?
#1917 [19:08] <Penciltaps> yep
#1918 [19:08] <Penciltaps> windows 10
#1919 [19:09] <Lurks> Penciltaps right-click the icon of minecraft, click properties, what do you see in "Target:"?
#1920 [19:09] <Penciltaps> let me see
#1921 [19:10] <Penciltaps> brb
#1922 [19:10] * Penciltaps [webchat@pool-96-231-242-54.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1923 [19:18] * Venmo [webchat@cpe-74-69-13-60.rochester.res.rr.com] has joined #minecrafthelp
#1924 [19:18] <Venmo> I restarted my computer and ran the scan and the problem still persists
#1925 [19:18] * penciltaps [webchat@pool-96-231-242-54.washdc.fios.verizon.net] has joined #minecrafthelp
#1926 [19:18] <penciltaps> so sorry
#1927 [19:18] <penciltaps> i am back
#1928 [19:19] <Lurks> Venmo lets get a log and see what's going on
#1929 [19:19] <Lurks> ??> Venmo launcher/log
#1930 [19:19] <Absol> Venmo: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1931 [19:19] <penciltaps> venmo
#1932 [19:19] <penciltaps> i did
#1933 [19:19] <penciltaps> but heres the thing
#1934 [19:19] <penciltaps> wait
#1935 [19:19] <penciltaps> no it puts me into the new launcher
#1936 [19:20] <penciltaps> this is my issue
#1937 [19:20] <penciltaps> https://bugs.mojang.com/browse/MC-154638
#1938 [19:20] <penciltaps> and they showed how to resolve it
#1939 [19:20] <penciltaps> but when i go to the filke
#1940 [19:20] <penciltaps> it asks me to open it as
#1941 [19:20] <penciltaps> and idk wat app to open it as
#1942 [19:20] * Venmo [webchat@cpe-74-69-13-60.rochester.res.rr.com] has quit. (Client Quit)
#1943 [19:21] <Lurks> penciltaps venmo issue isn't the same as yours, look at what you done now
#1944 [19:21] * Venmo [webchat@cpe-74-69-13-60.rochester.res.rr.com] has joined #minecrafthelp
#1945 [19:22] <penciltaps> ah my bad
#1946 [19:22] <Venmo> No i cant get logs because I cant start the launcher
#1947 [19:22] <penciltaps> sorry
#1948 [19:22] <penciltaps> has anyone expericed the same issue i am
#1949 [19:22] <penciltaps> and manged to resolve it
#1950 [19:23] <Lurks> Venmo could have software blocking it from running,please remove any software you have on this list: https://minecraftirc.net/support-articles/known-incompatible-software/
#1951 [19:23] * SlasherPhantom [webchat@177-10-227-144.viafibra.com.br] has joined #minecrafthelp
#1952 [19:23] <Lurks> penciltaps to get back to old launcher, go through these steps: Press the windows key + R at the same time and type '%appdata%/.minecraft'
#1953 [19:23] <Lurks> In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file and change "channel": "beta", to "channel": "release"
#1954 [19:23] <Lurks> penciltaps which should resolve the login issue
#1955 [19:23] <SlasherPhantom> wow that was fast, let me try that out
#1956 [19:24] <SlasherPhantom> Gj!
#1957 [19:24] * Venmo [webchat@cpe-74-69-13-60.rochester.res.rr.com] has quit. (Client Quit)
#1958 [19:24] <penciltaps> where is the channel
#1959 [19:24] <penciltaps> i cant find it
#1960 [19:24] * penciltaps [webchat@pool-96-231-242-54.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1961 [19:25] <Lurks> SlasherPhantom oh i guess you got the new launcher too huh? lol
#1962 [19:26] * penciltaps [webchat@pool-96-231-242-54.washdc.fios.verizon.net] has joined #minecrafthelp
#1963 [19:26] <SlasherPhantom> Hm... did someone got the same problem and i just had joined when you said soo solution?
#1964 [19:26] <penciltaps> i am rlly being annoying
#1965 [19:26] * Moshagen [webchat@catv-37-188-86-103.catv.broadband.hu] has joined #minecrafthelp
#1966 [19:26] <penciltaps> can
#1967 [19:26] <penciltaps> you tell me where that channle place is again
#1968 [19:26] <Lurks> penciltaps Press the windows key + R at the same time and type '%appdata%/.minecraft'
#1969 [19:26] <Lurks> In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file and change "channel": "beta", to "channel": "release"
#1970 [19:27] <Lurks> SlasherPhantom what's the issue you are having?
#1971 [19:27] * Moshagen [webchat@catv-37-188-86-103.catv.broadband.hu] has quit. (Client Quit)
#1972 [19:27] <SlasherPhantom> Oh uh, after the launcher got update i cant log anymore
#1973 [19:27] <penciltaps> i cnat see the channel
#1974 [19:27] <penciltaps> thing
#1975 [19:27] <SlasherPhantom> so im just trying what you said
#1976 [19:27] <SlasherPhantom> how knows, it may fix
#1977 [19:28] <penciltaps> thats my issue now
#1978 [19:28] <Lurks> penciltaps did you open the file in notepad?
#1979 [19:28] <penciltaps> yes
#1980 [19:29] <SlasherPhantom> Yeah!! It worked! Now i can pfinally play again! Thank you so much @Lurks. Guess you killed 2 problems with one solution
#1981 [19:29] <Lurks> penciltaps press ctrl + F at the same time, should bring up a search box, type in channel, then it should highlight the word
#1982 [19:30] <Lurks> SlasherPhantom awesome, enjoy the fun
#1983 [19:30] * SlasherPhantom [webchat@177-10-227-144.viafibra.com.br] has quit. (Quit: webchat.esper.net)
#1984 [19:30] * penciltaps [webchat@pool-96-231-242-54.washdc.fios.verizon.net] has joined #minecrafthelp
#1985 [19:30] <penciltaps> cant find it still
#1986 [19:30] <penciltaps> sorry
#1987 [19:31] <penciltaps> wait is it at
#1988 [19:32] <penciltaps> "launcherVersion": {
#1989 [19:33] * penciltaps [webchat@pool-96-231-242-54.washdc.fios.verizon.net] has quit. (Client Quit)
#1990 [19:38] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#1991 [19:43] * Venmo [webchat@cpe-74-69-13-60.rochester.res.rr.com] has joined #minecrafthelp
#1992 [19:44] <Venmo> I checked the list of incompatible software and Im all set
#1993 [19:44] <Venmo> but it still doesn't work
#1994 [19:44] <CubeTheThird> Venmo, are you using the new beta launcher?
#1995 [19:44] <Venmo> No
#1996 [19:45] <Venmo> Ive also reinstalled the launcher just in case
#1997 [19:45] <CubeTheThird> Venmo, what launcher version does it show?
#1998 [19:46] <Venmo> Im not sure I cant check it
#1999 [19:46] <CubeTheThird> Venmo, does it resemble this on the login page? https://gamepedia.cursecdn.com/minecraft_gamepedia/1/13/2019LauncherLogin.PNG?version=a71862b9c57b90436e19dfa846baec10
#2000 [19:46] <Venmo> Yes
#2001 [19:47] * Venmo [webchat@cpe-74-69-13-60.rochester.res.rr.com] has quit. (Client Quit)
#2002 [19:49] * Venmo [webchat@cpe-74-69-13-60.rochester.res.rr.com] has joined #minecrafthelp
#2003 [19:49] <Venmo> I log into that screen then it loads forever with no error message
#2004 [19:49] <CubeTheThird> Venmo, ya that's the beta launcher. Are you able to open the .minecraft folder?
#2005 [19:49] <Venmo> Yes
#2006 [19:50] <CubeTheThird> Venmo, there, find the file launcher_profiles and open it in notepad
#2007 [19:50] <Venmo> Okay
#2008 [19:51] <Venmo> is it the JSON file?
#2009 [19:51] <CubeTheThird> Venmo, yes that's right
#2010 [19:51] <Venmo> Alright its opened
#2011 [19:52] <CubeTheThird> Venmo, ok in it, find where it says "beta" and replace it with "release"
#2012 [19:53] <Venmo> Done
#2013 [19:53] * Lachlan [webchat@cpe-101-162-8-135.4cbp-r-036.cha.qld.bigpond.net.au] has joined #minecrafthelp
#2014 [19:53] <Lachlan> I am unable to login to minecraft
#2015 [19:53] <CubeTheThird> Venmo, save it, then try opening the launcher again
#2016 [19:53] <Lachlan> ?
#2017 [19:53] <CubeTheThird> Lachlan, what happens when you try?
#2018 [19:54] * xiaoxiaode [webchat@c-73-219-132-17.hsd1.ma.comcast.net] has joined #minecrafthelp
#2019 [19:54] <Lachlan> I dont have a launcher
#2020 [19:54] <Lachlan> im still in the buying process
#2021 [19:54] <Lachlan> When i try to login it says An error prevented your request from being processed. Please try again
#2022 [19:55] * Venmo [webchat@cpe-74-69-13-60.rochester.res.rr.com] has quit. (Quit: webchat.esper.net)
#2023 [19:55] <CubeTheThird> ??> Lachlan info/mcleaks
#2024 [19:55] <Absol> Lachlan: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#2025 [19:55] <Absol> Lachlan: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#2026 [19:55] <Lachlan> I dont think i have either but ill try
#2027 [19:57] <xiaoxiaode> Hi, I have issues connecting to multi player server, it kept says " io.netty.channel.AbstractChannel$AnnotatedConnectionException: Connection timed out: no further information:" Could you please help me if you know how to fix the issue? it's been this way for over 5 month now
#2028 [19:58] <Lachlan> whats an altdispenser.sessionserver.mojang.com.cert and altdispenser.authserver.mojang,com.cert
#2029 [19:58] <CubeTheThird> Lachlan, it sounds like the source of your problem to me haha
#2030 [19:58] <Lachlan> lol probably so delete?
#2031 [19:58] <CubeTheThird> xiaoxiaode, to a specific server?
#2032 [19:58] <CubeTheThird> Lachlan, I'd say so
#2033 [19:59] <xiaoxiaode> No, I tried multiple servers
#2034 [19:59] <Lachlan> oki
#2035 [19:59] <CubeTheThird> xiaoxiaode, can you test this one: mctest.ae97.net
#2036 [19:59] <xiaoxiaode> what does that do?
#2037 [19:59] <xiaoxiaode> oh nvm
#2038 [19:59] <Lachlan> so would that affect the web or a launcher cause im trying on web
#2039 [20:00] <CubeTheThird> Lachlan, it would affect both most likely
#2040 [20:00] <Lachlan> ok so password change
#2041 [20:00] <xiaoxiaode> xD I thought it was a web address
#2042 [20:01] <CubeTheThird> xiaoxiaode, nope, a server address
#2043 [20:01] <xiaoxiaode> still the same thing
#2044 [20:01] <xiaoxiaode> appears
#2045 [20:01] <Lachlan> its still coming up with the oops
#2046 [20:01] <CubeTheThird> xiaoxiaode, what anti-virus and firewall software do you have?
#2047 [20:01] <CubeTheThird> ??> Lachlan tools/hjt
#2048 [20:01] <Absol> Lachlan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2049 [20:01] <Absol> Lachlan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2050 [20:02] <xiaoxiaode> AVG for anti virus
#2051 [20:02] <xiaoxiaode> Default fire wall
#2052 [20:02] <Lachlan> ok ill try
#2053 [20:02] <CubeTheThird> xiaoxiaode, hmm. Let's do a malware scan
#2054 [20:02] <CubeTheThird> ??> xiaoxiaode av/adwcleaner
#2055 [20:02] <Absol> xiaoxiaode: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2056 [20:02] <Absol> xiaoxiaode: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2057 [20:02] <CubeTheThird> Lachlan, actually, I'ma send you a different set of instructions
#2058 [20:02] <CubeTheThird> ??> Lachlan win/hosts/edit
#2059 [20:02] <Absol> Lachlan: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2060 [20:02] <Absol> Lachlan: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2061 [20:03] <CubeTheThird> Sorry I g2g
#2062 [20:04] <Lachlan> ok i just did it now what?
#2063 [20:04] <Lurks> Lachlan try to login
#2064 [20:04] <Lachlan> ok
#2065 [20:05] <Lachlan> i can only do it on web is that ok
#2066 [20:05] <Lurks> Lachlan yep
#2067 [20:05] <Lachlan> cool
#2068 [20:06] * ionlygame1 [webchat@ip72-210-39-30.ph.ph.cox.net] has joined #minecrafthelp
#2069 [20:06] <Lachlan> still saying oops
#2070 [20:06] <ionlygame1> Hi I purchased my account in 2011, and recently decided to play again. But it is now saying I don't own minecraft. Any fixes?
#2071 [20:07] <Lachlan> should i try the hijackthis now?
#2072 [20:07] <Lurks> Lachlan yes, so we can see what else it could be
#2073 [20:07] <Lachlan> ok
#2074 [20:08] <Lurks> ionlygame1 have you migrated at all to mojang account?
#2075 [20:08] <ionlygame1> I have
#2076 [20:09] * xiaoxiaode [webchat@c-73-219-132-17.hsd1.ma.comcast.net] has joined #minecrafthelp
#2077 [20:09] <Lurks> ionlygame1 what's the website that says you haven't purchase it?
#2078 [20:09] <ionlygame1> The official site.
#2079 [20:09] <ionlygame1> But I have my transaction ID and everything from my 2011 email
#2080 [20:09] <xiaoxiaode> hi, I just scanned and cleaned and restarted, what do I do now?
#2081 [20:09] <Lurks> xiaoxiaode try running the game
#2082 [20:10] <xiaoxiaode> ok
#2083 [20:10] <Lurks> ionlygame1 is it minecraft.net or account.account.com/me ?
#2084 [20:10] <Lachlan> when it says Do a system scan and save a log file what does that mean exactly
#2085 [20:10] <ionlygame1> its the minecraft site.
#2086 [20:10] <ionlygame1> The official site.
#2087 [20:11] <Lurks> Lachlan it run a scan and open a file in notepad
#2088 [20:11] * AWPMASSIMOV [webchat@mta-69-202-196-255.nyc.rr.com] has joined #minecrafthelp
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#2090 [20:11] <Lachlan> im sorry but i dont fully understand
#2091 [20:11] <AWPMASSIMOV> I am having trouble logging in bc i logged out of my mc account and then it would not log me back in for the whole day
#2092 [20:11] <xiaoxiaode> still didn't work for me :(
#2093 [20:11] * Parker is now known as Guest64676
#2094 [20:11] <Lurks> ionlygame1 i think you have to contact mojang support with your transaction ID to get it sorted
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#2097 [20:12] <AWPMASSIMOV> well i did and they would have to respond to me in 2 months
#2098 [20:12] <AWPMASSIMOV> they r only responding to april 24 requests
#2099 [20:12] <Lachlan> so i ran hijack as admin then i accepted then it closed now what?
#2100 [20:12] <Lurks> AWPMASSIMOV are you on the new beta launcher?
#2101 [20:13] <AWPMASSIMOV> yes
#2102 [20:13] * Rogue [webchat@cpe-76-90-162-241.socal.res.rr.com] has joined #minecrafthelp
#2103 [20:13] * penciltaps [webchat@pool-96-231-242-54.washdc.fios.verizon.net] has joined #minecrafthelp
#2104 [20:13] <penciltaps> anyone here
#2105 [20:13] <xiaoxiaode> I still have the error, I will shorten it to "Connection timed out: no further information:" Is there any other ways to fix this?
#2106 [20:13] <Rogue> I got a new launcher update and after putting in account details I am stuck on a load screen
#2107 [20:14] <penciltaps> rogue
#2108 [20:14] <Rogue> Yes?
#2109 [20:14] <Lurks> Lachlan need it open and run the scan
#2110 [20:14] <penciltaps> nvm
#2111 [20:14] <penciltaps> lurks remebmer me
#2112 [20:14] <penciltaps> can u help me fnd that channel thing
#2113 [20:14] <AWPMASSIMOV> lurks i am on the beta launcher
#2114 [20:14] <Lachlan> ok i need hijack open then i run a scan on hijack aight
#2115 [20:14] <Rogue> Did anyone else get a new launcher entirely?
#2116 [20:14] <Lurks> AWPMASSIMOV seems like the new launcher causing the login issue, can you open your .minecraft folder?
#2117 [20:14] <AWPMASSIMOV> ok im there
#2118 [20:15] <Lachlan> it says hijackthis is already running
#2119 [20:15] <Lurks> Rogue oh you got the same issue as AWPMASSIMOV, follow by
#2120 [20:15] <penciltaps> i cant find channel i think i earesed it a long time ago
#2121 [20:15] <Rogue> On it
#2122 [20:15] <Lurks> Lachlan is it unable to open? might have to restart your computer
#2123 [20:15] <Lachlan> ok easy
#2124 [20:16] <penciltaps> am i muted
#2125 [20:16] <Lurks> AWPMASSIMOV Rogue do you see launcher_profile.json
#2126 [20:16] <Rogue> Yep
#2127 [20:16] <AWPMASSIMOV> yes
#2128 [20:16] <Lurks> penciltaps i see you
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#2130 [20:16] <xiaoxiaode> I still have the error (shortened)"Connection timed out: no further information:" I ran minecraft and what next?
#2131 [20:16] <Rogue> Don't have anything on my PC to open it with.
#2132 [20:16] <Lurks> Rogue AWPMASSIMOV open that file in notepad or what text edit program you use
#2133 [20:16] <penciltaps> yo same thing happend to me
#2134 [20:16] <AWPMASSIMOV> ok
#2135 [20:16] <penciltaps> good to know im not alone
#2136 [20:17] <Rogue> Ok
#2137 [20:17] <AWPMASSIMOV> ok i opened
#2138 [20:17] * Lachlan [webchat@cpe-101-162-8-135.4cbp-r-036.cha.qld.bigpond.net.au] has joined #minecrafthelp
#2139 [20:17] <Rogue> Likewise
#2140 [20:17] <Lachlan> Oki im back
#2141 [20:17] <Lurks> Rogue AWPMASSIMOV find "channel": "beta" and change to "channel": "release"
#2142 [20:17] <AWPMASSIMOV> i opened it
#2143 [20:17] <Lachlan> it was hiding behind everything
#2144 [20:18] <Lachlan> so systemscan
#2145 [20:18] <Lachlan> and logfile
#2146 [20:18] <Lurks> Lachlan alright welcome back
#2147 [20:18] <Lurks> Lachlan yes
#2148 [20:18] <AWPMASSIMOV> ok i did
#2149 [20:18] <Rogue> Done
#2150 [20:18] <penciltaps> wat
#2151 [20:18] <penciltaps> i cant find i
#2152 [20:18] <penciltaps> where was it rogue
#2153 [20:18] <Lurks> AWPMASSIMOV Rogue save the files and run the launch, should have the old launcher, should be able to login
#2154 [20:18] <penciltaps> its not on ctrl f either
#2155 [20:18] <Lachlan> apprently my system denied it
#2156 [20:18] <AWPMASSIMOV> ok
#2157 [20:18] <AWPMASSIMOV> im launching
#2158 [20:19] <xiaoxiaode> am I silenced/muted?
#2159 [20:19] <Rogue> penciltaps ctrl-f and search channel
#2160 [20:19] <Lurks> Lachlan did you run it as administrator?
#2161 [20:19] <Lachlan> oh nvm a notepad cam up
#2162 [20:19] <Lachlan> lmao
#2163 [20:19] <penciltaps> i did
#2164 [20:19] <penciltaps> and its not there
#2165 [20:19] <penciltaps> maybe i should type it
#2166 [20:20] <penciltaps> ?
#2167 [20:20] <Rogue> Wdym?
#2168 [20:20] <Rogue> Ok Launcher works now
#2169 [20:20] <penciltaps> lucky...
#2170 [20:20] <Rogue> Thank you Lurks
#2171 [20:20] <Lachlan> so notepad now what in unbunti pastebin
#2172 [20:20] <Lurks> xiaoxiaode no, your not, sorry, i'm not sure what to suggest to fix it
#2173 [20:21] <Rogue> Ok penciltaps you are on the notepad yea?
#2174 [20:21] <penciltaps> yes
#2175 [20:21] <Lurks> Lachlan yes, copy everything from the notepad and paste it to https://paste.ubuntu.com/
#2176 [20:21] <Rogue> did you hit ctrl and f
#2177 [20:21] <penciltaps> yep
#2178 [20:21] <Lachlan> poster or content
#2179 [20:21] <penciltaps> i tried that thing already
#2180 [20:22] * xiaoxiaode [webchat@c-73-219-132-17.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#2181 [20:22] <Rogue> you are in launcher profiles yes?
#2182 [20:22] <penciltaps> yep
#2183 [20:22] <Lurks> Lachlan content, you can put anything in poster part and click paste! then copy the link and share with us here
#2184 [20:22] <Lachlan> ok
#2185 [20:22] <penciltaps> Lurks can i do the same thing if that would help my issue
#2186 [20:22] <Rogue> what comes up when you search "channel"
#2187 [20:23] <penciltaps> nothing
#2188 [20:23] <penciltaps> it says its not there
#2189 [20:23] <Lachlan> any specific syntax
#2190 [20:23] <Lurks> penciltaps Rogue is telling you the exact same thing
#2191 [20:23] <penciltaps> ok
#2192 [20:23] <Rogue> It should be highlighted once you hit enter once
#2193 [20:23] <penciltaps> its not there
#2194 [20:24] <Rogue> Ok, scroll all the way down to the bottom
#2195 [20:24] <penciltaps> YOO
#2196 [20:24] <penciltaps> wait i was on the wrong thing
#2197 [20:24] <penciltaps> i see it
#2198 [20:24] <penciltaps> wat do i replace beta to?
#2199 [20:24] <Rogue> Ok. Just change that to release
#2200 [20:25] <Lachlan> Lurks any specific syntax
#2201 [20:25] <penciltaps> then do i x out
#2202 [20:25] <Rogue> Save it first
#2203 [20:25] <Rogue> Then you can
#2204 [20:25] <Rogue> The launcher should then be back to its original state
#2205 [20:25] <penciltaps> k lets see
#2206 [20:25] <penciltaps> rn its updating the launcher
#2207 [20:25] <penciltaps> i hope this works
#2208 [20:26] <Rogue> It should be good then if it's updating
#2209 [20:26] <penciltaps> thx for helping me
#2210 [20:26] <penciltaps> it took me yesterday and today to figure it out
#2211 [20:26] <Rogue> No problem
#2212 [20:26] <penciltaps> it has the old launcher
#2213 [20:27] <Lachlan> ok something came up in it it says download as text
#2214 [20:27] <penciltaps> yes!
#2215 [20:27] <penciltaps> its finioshed
#2216 [20:27] <penciltaps> thx so much
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#2219 [20:27] <Lurks> Lachlan we need the link to view it from there
#2220 [20:27] <Lachlan> url
#2221 [20:27] <Lurks> yes
#2222 [20:27] * WesliStan [webchat@47.189.87.149] has joined #minecrafthelp
#2223 [20:28] <Lachlan> https://paste.ubuntu.com/p/RFThdcVbzx/
#2224 [20:28] <Lurks> Lachlan your host files still contain mojangs entries, which needs to be removed
#2225 [20:29] <Lachlan> and i find them where
#2226 [20:29] <WesliStan> Hello, i am experiencing an issue with the minecraft launcher. All my information is correct, and when i hit enter, the launcher endlessly loads.
#2227 [20:30] <Lurks> ??> Lachlan wins/hosts/edit
#2228 [20:30] <Lurks> ??> Lachlan win/hosts/edit
#2229 [20:30] <Absol> Lachlan: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2230 [20:30] <Absol> Lachlan: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2231 [20:31] <Lurks> WesliStan i see your experience the new issue with the launcher, lets get you back to the old launcher
#2232 [20:31] <Lurks> WesliStan are you able to find your .minecraft folder?
#2233 [20:31] <Lachlan> ok now its opened
#2234 [20:32] <WesliStan> yes
#2235 [20:32] <Lurks> WesliStan ok, should see launcher_profile.json, open it in notepad or what text file edit you use
#2236 [20:33] <Lachlan> a notepad named hosts opened up what now?
#2237 [20:33] <WesliStan> i have notepad and i am opening it
#2238 [20:33] <Lurks> Lachlan do you see mojang in there?
#2239 [20:33] <Lachlan> nope
#2240 [20:33] <Lurks> WesliStan find and change "channel": "beta", to "channel": "release"
#2241 [20:33] <Lachlan> oh i mean yea
#2242 [20:34] <Lachlan> 94.23.155.247 authserver.mojang.com
#2243 [20:34] <Lachlan> 94.23.155.247 sessionserver.mojang.com
#2244 [20:34] <Lurks> Lachlan get rid of those entries completelys aswell with the numbers
#2245 [20:34] <Lachlan> ok
#2246 [20:34] <WesliStan> I cannot find "channel": "beta"
#2247 [20:35] <WesliStan> when i open it with notepad, it opens and shows a vertical of items: the first being "profile"
#2248 [20:35] <WesliStan> then "optifine"
#2249 [20:35] <Lachlan> now i close
#2250 [20:35] <WesliStan> and so on, but i don't see channel beta
#2251 [20:36] <Lurks> WesliStan are you sure you open the right file?
#2252 [20:36] <Lurks> Lachlan save and close then try to login
#2253 [20:36] <Lachlan> ok
#2254 [20:37] <Lurks> WesliStan i see all the information in my file of launcher_profile.json with "channel"
#2255 [20:37] <Lachlan> ok well the oops didnt come up but nothings happening
#2256 [20:37] <Lachlan> oh no its works now thank you so much
#2257 [20:38] <WesliStan> I don't see anything with channel on it. Do you think i need to try to reinstall minecraft again?
#2258 [20:38] <Lachlan> ok ill go afk just in case ill stay in here brb
#2259 [20:39] <WesliStan> Also
#2260 [20:39] <WesliStan> the type of file my launcer_profile.json is chategorized as "BACKUP File"
#2261 [20:39] <Lurks> WesliStan since you ran the launcher already, the file should exist
#2262 [20:40] <Lurks> WesliStan there also should be one without the BACKUP
#2263 [20:40] <WesliStan> Yes, i have one
#2264 [20:41] <WesliStan> NVM
#2265 [20:41] <WesliStan> I GOT IT
#2266 [20:41] <Lurks> WesliStan great
#2267 [20:42] <WesliStan> ALright
#2268 [20:42] <WesliStan> do i just close out the notepad application?
#2269 [20:42] <WesliStan> or do i need to somehow save it?
#2270 [20:42] * Midnight0gamer [webchat@r167-56-18-183.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#2271 [20:43] <Midnight0gamer> hola
#2272 [20:43] <Midnight0gamer> I want to recover my account
#2273 [20:43] <Lurks> Midnight0gamer hi
#2274 [20:43] <Midnight0gamer> hi
#2275 [20:43] <Midnight0gamer> I want to recover my account
#2276 [20:44] <Lurks> Midnight0gamer have you tried "forgot my password" and get a reset sent to your email?
#2277 [20:44] <Midnight0gamer> I know my password and minecraft gmail
#2278 [20:44] <Lurks> Midnight0gamer oh ok, you should be able to login
#2279 [20:45] <WesliStan> NEVER mind. thank you so much for your help Lurks :D
#2280 [20:45] <Midnight0gamer> I mean the password but I'm asking some questions that I do not remember ... and when I go to gmail I do not remember my password .. and I can not use it, so help me
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#2283 [20:45] <Midnight0gamer> help me
#2284 [20:46] <Lurks> Midnight0gamer have you tried to recover your email from google?
#2285 [20:46] <Midnight0gamer> if I tried it and I know my gmail mail but not the password
#2286 [20:47] <Midnight0gamer> help
#2287 [20:47] <Midnight0gamer> helpp
#2288 [20:48] <Lurks> Midnight0gamer if you can't recover your email from, you need to contact mojang support to assist you to change your email
#2289 [20:49] <Midnight0gamer> ok ... but you give me the link to contact them?
#2290 [20:49] <Lurks> ??> Midnight0gamer mojang/email
#2291 [20:49] <Absol> Midnight0gamer: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2292 [20:49] <Absol> Midnight0gamer: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2293 [20:49] <Lachlan> Hey Lurks is there a reason minecraft is 35
#2294 [20:49] <Midnight0gamer> my date of registration of the account and the date of birth that I put ... and also the id
#2295 [20:50] <Lachlan> i though it was like 25 or something lower then 35
#2296 [20:50] <Lurks> Lachlan 35? i have no idea what you mean
#2297 [20:50] <Lachlan> $35
#2298 [20:51] <Midnight0gamer> help
#2299 [20:51] <Lurks> Lachlan i heard mojang doesn't have control over the pricing, it is what it show
#2300 [20:51] <Midnight0gamer> I already sent you an email a while ago but they do not answer me
#2301 [20:51] <Lachlan> oh
#2302 [20:51] <Lurks> Midnight0gamer yes, you have to provide all information to proof of ownership to get your account back
#2303 [20:52] <Lurks> Midnight0gamer we are not mojang support, this is a community help chat
#2304 [20:52] <Midnight0gamer> ok but how long will they take to answer me?
#2305 [20:52] <Lurks> Midnight0gamer i have no idea
#2306 [20:52] <Midnight0gamer> ok
#2307 [20:53] <Midnight0gamer> ut you can not talk to them or something ... I love yaaa .. I miss my account
#2308 [20:53] <Lurks> Lachlan you have so many unnecessary programs and there are several viruses on your system
#2309 [20:54] <Lurks> Midnight0gamer no, i can't talk to them, i have no contact with them
#2310 [20:55] <Midnight0gamer> but you know more or less how long they take to answer?
#2311 [20:55] <Lurks> Midnight0gamer nope
#2312 [20:55] <Lachlan> wait actual
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#2314 [20:58] <Midnight0gamer> ok
#2315 [20:58] * gsand [webchat@ip98-167-124-179.lv.lv.cox.net] has joined #minecrafthelp
#2316 [20:59] <SquishyMuffins> I can not log in to my account on computer #1, but can log in to the same account on computer #2. I can log in with a different account on computer #1.
#2317 [20:59] <SquishyMuffins> When I try to log in, it just shows the log in cycling
#2318 [21:00] <gsand> Hi, when I try to sign up for the Minecraft Earth Beta, it says Sorry, something went wrong. Give it another try, or try on Xbox.com. However, that doesn't work either.
#2319 [21:00] <Lurks> SquishyMuffins is it the new beta launcher?
#2320 [21:00] <SquishyMuffins> yes
#2321 [21:00] <Lurks> gsand do you have any adblocks on?
#2322 [21:00] <gsand> no
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#2324 [21:01] <Lurks> SquishyMuffins there seems to be a issue with the new beta launcher, lets get the old launcher and should be able to login again
#2325 [21:01] <SquishyMuffins> How do i get the old launcher?
#2326 [21:02] <Lurks> SquishyMuffins find your .minecraft folder and open launcher_profile.json in notepad or what text edit program you use
#2327 [21:02] <gsand> i haven't downloaded one but is there a built in one with google chrome?
#2328 [21:03] <Lurks> gsand i don't think there is a built in one on google chrome, try clearing your cookie/cache on that website
#2329 [21:04] <gsand> ok i'll try that
#2330 [21:04] <SquishyMuffins> ok then what?
#2331 [21:04] <Lurks> SquishyMuffins At the bottom of the file and change "channel": "beta", to "channel": "release"
#2332 [21:05] * lambdablaze [webchat@69.71-231-207.biz.static.surewest.net] has joined #minecrafthelp
#2333 [21:05] <lambdablaze> hey folks.
#2334 [21:05] <lambdablaze> Ive got an issue that maybe you can help with
#2335 [21:05] <Lurks> lambdablaze hey, what's the issue
#2336 [21:06] <lambdablaze> mcleaks is the issue.
#2337 [21:06] <gsand> that didn't seem to work
#2338 [21:06] <SquishyMuffins> it worked!
#2339 [21:06] <Lurks> lambdablaze oh no, that's some illegal stuff
#2340 [21:06] <SquishyMuffins> tahnk you so much!
#2341 [21:06] <gsand> is the beta just not available right now?
#2342 [21:06] <lambdablaze> yes
#2343 [21:06] <SquishyMuffins> thank
#2344 [21:06] <lambdablaze> Thats the problme
#2345 [21:06] <Lurks> SquishyMuffins awesome, have fun
#2346 [21:06] <lambdablaze> I think they stolew my brothers account
#2347 [21:07] <Lurks> gsand i'm not sure what day it ends
#2348 [21:07] <SquishyMuffins> thank you so much Lurks glad to have you working on minecraft
#2349 [21:07] <Lurks> lambdablaze are you on windows or mac?
#2350 [21:07] <lambdablaze> I logged him into the website and I purchased the game legiimately and now when he logs into the legitamate laucnher it asks for an mcleak auithenticator
#2351 [21:07] <lambdablaze> windows
#2352 [21:08] <Lurks> gsand try a different browser
#2353 [21:08] <lambdablaze> its in the launcher
#2354 [21:08] <Lurks> lambdablaze ok, i give you the instruction to fix the illegal program
#2355 [21:08] <gsand> ok
#2356 [21:09] <Lurks> ??> lambdablaze info/mcleaks
#2357 [21:09] <Absol> lambdablaze: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#2358 [21:09] <Absol> lambdablaze: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#2359 [21:09] <Lurks> ??> lambdablaze win/hosts/edit
#2360 [21:09] <Absol> lambdablaze: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2361 [21:09] <Absol> lambdablaze: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2362 [21:09] * ray [webchat@cpe-172-116-219-3.socal.res.rr.com] has joined #minecrafthelp
#2363 [21:10] <lambdablaze> Okay. Let me give it a shot
#2364 [21:11] <ray> hi there - i purchased minecraft years ago, and have migrated my account. so i am able to sign into my mojang account. however, on the mojang site it says that i dont own minecraft. im trying to get the windows 10 edition. the only reason i can think of for this, is that my mojang email and my microsoft email are different emails. i've tried everyt
#2365 [21:11] <ray> hing, and really dont know what to do
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#2367 [21:12] <gsand> different browser didn't seem to work
#2368 [21:12] * lambdablaze [webchat@69.71-231-207.biz.static.surewest.net] has joined #minecrafthelp
#2369 [21:12] <gsand> ill just try later
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#2371 [21:13] <Lurks> ray they are indeed different
#2372 [21:14] <Lurks> ray i think you have to contact mojang support to assist you, you need your transaction ID or gift code
#2373 [21:15] <ray> Lurks i know they are different accounts, what i mean is the emails used for each account are different, and thats the only thing i could think of thats causing the problem
#2374 [21:15] <ray> Lurks yeah i contacted them, i just figured i'd swing by here and see if i could figure anything out, but youre porbably right. thank you!
#2375 [21:16] * flip [webchat@69-215-145-186.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#2376 [21:16] <Lurks> ray did you login on account.mojang.com/me to see your purchase?
#2377 [21:17] <flip> how come whenever i login the launcher just stays stuck in a loop?
#2378 [21:17] <Lurks> flip seems to be a issue with the new beta launcher, is that what you are seeing?
#2379 [21:18] <flip> do you need a screenshot?
#2380 [21:18] <ray> @lurks yeah it just acts like i dont own the game. when i go there it asks me to input a gift code that i dont have because im supposed to own the game lol
#2381 [21:18] <Lurks> flip yes, it helps to see which launcher you have
#2382 [21:19] <ray> Lurks and i even found the email from when i migrated my account that has the verification code sent to me for my purchase of minecraft. but if i try to input that code it says its invalid
#2383 [21:19] <Lurks> ray alright, you'll have to wait for mojang respond, we can't help you farther
#2384 [21:19] <ray> Lurks alrighty. thank you
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#2386 [21:20] <flip> i can't send it
#2387 [21:21] * IdkDqny [webchat@ppp-230-40.30-151.wind.it] has joined #minecrafthelp
#2388 [21:21] <Lurks> flip use imgur.com and paste the link here
#2389 [21:21] <flip> https://gyazo.com/9c3b605d6eab1192d88cd56fc6639260
#2390 [21:22] <flip> got it
#2391 [21:22] <IdkDqny> Hi, I wish I had access to Realms, I am 14 years old now! Thanks in advance :)
#2392 [21:22] <Lurks> flip ok, that's the new beta launcher, lets get you back to the old launcher
#2393 [21:22] <flip> alright
#2394 [21:22] <Lurks> flip are you about to find your .minecraft folder?
#2395 [21:22] <flip> yea
#2396 [21:23] <Lurks> flip you should see a file named launcher_profile.json, open it in notepad or what text edit program you use
#2397 [21:23] <IdkDqny> Hi, I wish I had access to Realms, I am 14 years old now! Thanks in advance :)
#2398 [21:23] <flip> ok
#2399 [21:23] <flip> i got it
#2400 [21:24] <Lurks> IdkDqny you have to rent a realm or see if you can join one, like the minecraft discord
#2401 [21:24] <Lurks> flip find the "channel": "beta" and change it to "channel": "release"
#2402 [21:24] <flip> ok
#2403 [21:25] <IdkDqny> Lurks okay but i need to update my account, my dad dont have a credit card and i have 14 years old
#2404 [21:25] <Lurks> flip after the change has been done, save the file and run the launcher, should have the old launcher
#2405 [21:25] <flip> yup
#2406 [21:26] <flip> thx its fixed
#2407 [21:26] <Lurks> flip awesome
#2408 [21:27] <Lurks> IdkDqny not sure what you mean by "update my account"
#2409 [21:27] <IdkDqny> wait
#2410 [21:29] <IdkDqny> http://prntscr.com/o2estd Lurks
#2411 [21:30] <Lurks> i have to go, you'll have to ask another volunteer to help you
#2412 [21:30] <IdkDqny> Okay
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#2416 [21:36] <ambro> hello
#2417 [21:37] <ambro> hello
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#2420 [21:45] * AdamGaming28 [webchat@174-084-098-021.dhcp.chtrptr.net] has joined #minecrafthelp
#2421 [21:45] <AdamGaming28> Earlier, I experienced an Invalid Session. As normal, I restarted my game and my launcher. I did this several times. After about 7 restarts and 2 re-installations, it still refuses to work. I tried to log out and log back in, but now, the launcher won't log me in. It's not showing any errors, it just won't load. Any help?
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#2423 [22:03] <AdamGaming28> hello?
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#2428 [22:25] * happyhoffis [webchat@dslb-002-206-210-032.002.206.pools.vodafone-ip.de] has joined #minecrafthelp
#2429 [22:25] <happyhoffis> Hello Anyone here?
#2430 [22:28] * Lachlan [webchat@cpe-101-162-8-135.4cbp-r-036.cha.qld.bigpond.net.au] has joined #minecrafthelp
#2431 [22:28] <Lachlan> hello
#2432 [22:31] * coffeeandtea [webchat@cpe-75-83-67-38.socal.res.rr.com] has joined #minecrafthelp
#2433 [22:31] <Lachlan> i need some asistance with my minecraft launch
#2434 [22:32] <coffeeandtea> Hello whoever sees this, I'm on 1.14.2 and my game keeps crashing the moment it gets past the mojang title screen, the problem saying how it failed to write core dump. How do i fix this?
#2435 [22:33] * IDCL [webchat@ip565913c8.speed.planet.nl] has joined #minecrafthelp
#2436 [22:33] <AdamGaming28> Earlier, I experienced an Invalid Session. As normal, I restarted my game and my launcher. I did this several times. After about 7 restarts and 2 re-installations, it still refuses to work. I tried to log out and log back in, but now, the launcher won't log me in. It's not showing any errors, it just won't load. Any help?
#2437 [22:34] <IDCL> hey, I made my account really long ago to find my mother to have actually deleted the email that it was created on can I have help?
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#2442 [22:52] * Alex7 [webchat@183.171.80.74] has joined #minecrafthelp
#2443 [22:53] <Alex7> Good Afternoon i would like to reactive my mojong account
#2444 [23:30] * Paladine [webchat@cpe-172-248-202-85.socal.res.rr.com] has joined #minecrafthelp
#2445 [23:31] <Paladine> I am missing my .minecraft folder
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