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#3 [00:23] * ibo [webchat@58.37.196.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#4 [00:24] <ibo> hi
#5 [00:24] <ibo> im can ply minecraft now im so happy and im a famous youtuber
#6 [00:25] * ibo [webchat@58.37.196.178.dynamic.wline.res.cust.swisscom.ch] has quit. (Client Quit)
#7 [00:29] * AJ [webchat@ip24-251-26-178.ph.ph.cox.net] has joined #minecrafthelp
#8 [00:30] <AJ> Hello i tried to leave minecraft beta for Android but it wont go back to the public version for over 2 months and it keeps saying i am in the public version
#9 [00:36] <AJ> Is amy one there
#10 [00:36] <AJ> Any
#11 [01:02] * TwistedDiamond [webchat@cpe-1-157-46-234.ab02.act.asp.telstra.net] has joined #minecrafthelp
#12 [01:04] * IkariDesu [webchat@c-71-231-138-14.hsd1.wa.comcast.net] has joined #minecrafthelp
#13 [01:05] <IkariDesu> when I try to login it says" sorry! Make sure you are online and try again" even though I am online and my firewall is not blocking it
#14 [01:05] <TwistedDiamond> Im wondering why my realm (trial)is not allowing me to join, it comes up with an error saying "an error occured, please try again later" is there any way to fix this? the trial still has 21 days left and this has been going on for about a week.
#15 [01:07] * squishysushi [webchat@c-98-198-184-15.hsd1.tx.comcast.net] has joined #minecrafthelp
#16 [01:08] <squishysushi> i clicked play on minecraft launcher and it says unable to extract native files
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#19 [01:21] <Lanzo> Hey, I'm having an issue with server connectivity on Mac OS X, when trying to join a friend's online server (Not LAN), my client becomes stuck on the 'Encrypting' screen for ages before timing me out. I've reinstalled, restarted my computer, changed the JMV etc. Im still able to connect to servers like hypixel. Gives log message of 'Unable to start
#20 [01:21] <Lanzo> LAN server detection; Cannot assign requested address'
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#22 [01:26] * TwistedDiamond [webchat@cpe-1-157-46-234.ab02.act.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#23 [01:37] * Nick1 [webchat@204-195-101-231.wavecable.com] has joined #minecrafthelp
#24 [01:37] <Nick1> Hello?
#25 [01:38] <Nick1> I'm trying to install the game, but it keeps saying things like"Unable to save download. swim3.ogg" And what not.
#26 [01:39] <Nick1> What should I do?
#27 [01:40] * Mr_Twister__ [webchat@75-165-208-1.rcmt.qwest.net] has joined #minecrafthelp
#28 [01:42] * black_monday [webchat@host86-190-61-153.range86-190.btcentralplus.com] has joined #minecrafthelp
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#30 [01:46] <black_monday> After Mojang updated the Minecraft Launcher for MacOS to version 426 I'm no longer able to log in. After enter username and password a loading icon appears and the game never launches. There are no errors. Majong suggested editing launcher_profiles.json in the minecraft folder. Changing the "channel" field from "beta" to "release". Unfortunately t
#31 [01:46] <black_monday> hey only give the instructions for how to do this on Windows and are not able to help me as I'm using MacOS. They said I have to come here to get help. If there is anyone here who can help that will be greatly appreciated.
#32 [01:58] * Bob [webchat@c-98-228-69-132.hsd1.il.comcast.net] has joined #minecrafthelp
#33 [01:58] <Bob> I cant load in my realm
#34 [02:13] * Bob [webchat@c-98-228-69-132.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#35 [02:44] * XeQero [webchat@cg2-gate1.net.internetunion.pl] has joined #minecrafthelp
#36 [02:44] * Gecko [webchat@105-184-3-221.south.dsl.telkomsa.net] has joined #minecrafthelp
#37 [02:44] <Gecko> hi?
#38 [02:44] * Gecko [webchat@105-184-3-221.south.dsl.telkomsa.net] has quit. (Client Quit)
#39 [02:45] <XeQero> Hello, I have a problem with a migration.
#40 [02:48] * XeQero [webchat@cg2-gate1.net.internetunion.pl] has quit. (Client Quit)
#41 [02:49] * Fellaneedshelp [webchat@89-24-56-193.nat.epc.tmcz.cz] has joined #minecrafthelp
#42 [02:50] <Fellaneedshelp> Hi, i woud like to get some help... I have forgotten my email for my minecraft account... can i somehow find the email?.... i asked support day ago..but still didnt reply
#43 [02:51] * Journey [webchat@ip70-178-220-23.ks.ks.cox.net] has joined #minecrafthelp
#44 [02:52] <Journey> when i try to launch minecraft it says unable to save
#45 [02:53] <Fellaneedshelp> I had that too, but i cant remember what i did :p
#46 [02:54] <Journey> me either now im just stuck
#47 [02:54] <Fellaneedshelp> I can't remember my email, so im trying to somehow find it... still nothing
#48 [02:55] <Journey> i know my email ad everything it wont launch so i cant play it
#49 [02:55] <Fellaneedshelp> You are good... you know your email... :c
#50 [02:58] <Journey> when i was typing my email in it said incorrect so i tried it on my gmail logging in and they i realized that i was using the nickname not the actual account name
#51 [02:59] <Fellaneedshelp> okay, bad for me that i dont know my username either :D
#52 [02:59] <Journey> hmm
#53 [03:00] <Journey> do you rember any account at the time you could of used
#54 [03:00] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#55 [03:01] <Fellaneedshelp> I think my username was FlowikCZ
#56 [03:01] <Fellaneedshelp> but
#57 [03:01] <Fellaneedshelp> it says that my password is wrong
#58 [03:01] <Fellaneedshelp> and i use the same password on everything
#59 [03:02] <Journey> did you try clicking forgot password
#60 [03:02] <Fellaneedshelp> yes
#61 [03:03] <Fellaneedshelp> but it asks my email, which i dont know
#62 [03:03] <Journey> ok i had that problem about a year ago hmm
#63 [03:03] <Fellaneedshelp> support doesnt reply
#64 [03:04] <Journey> yea i relized that
#65 [03:04] <Journey> do you know how to get to your minecraft folder
#66 [03:05] <Fellaneedshelp> That is next probelm
#67 [03:05] <Fellaneedshelp> i ugpraded to windows 10, and fresh installed mincerfat
#68 [03:05] <Fellaneedshelp> minecraft*
#69 [03:05] <Fellaneedshelp> so in the folder no usernames
#70 [03:06] <Fellaneedshelp> But i know, i created a new email for the minecraft account, it was something flowik........
#71 [03:07] * krazypickaxe [webchat@194.53.184.206] has joined #minecrafthelp
#72 [03:07] <Journey> ok hmm did you try looking through a good bunch of the files
#73 [03:08] <Fellaneedshelp> Yes
#74 [03:08] <Fellaneedshelp> WAIT
#75 [03:09] <Fellaneedshelp> I HAVE OLD WINDOWS FOLDER
#76 [03:09] <Fellaneedshelp> I CAN LOOK THERE IN MC
#77 [03:09] <Fellaneedshelp> WAIT
#78 [03:09] <krazypickaxe> hey minecraft startup screen changed no i enter details and it sits with a revoling square pattern i can log on to mojang np but not the game
#79 [03:10] <Journey> im having the problem were minecraft just says unable to save
#80 [03:11] <Fellaneedshelp> didnt found it :C
#81 [03:12] <Journey> did your game crash at any point
#82 [03:13] <Journey> if your game did you can try to find the crash file and look through it and your user name should be in there
#83 [03:15] <Fellaneedshelp> Im so mad that i dont have the emaaail
#84 [03:15] <Journey> do you have crash files
#85 [03:17] <Fellaneedshelp> you asking that krazypickaxe?
#86 [03:17] <Journey> well i guess to both
#87 [03:17] <Journey> no i take that back just you
#88 [03:19] <Fellaneedshelp> oh
#89 [03:19] <Fellaneedshelp> im so freaking mad
#90 [03:20] <Fellaneedshelp> Why mojang doesnt have something like forgot email, and they just send it to me... to my other email
#91 [03:21] <Journey> they do when you signed up it was optional i think but it had a backup email just in case you forgot it
#92 [03:22] <Journey> so if you did do the backup email try using some of your gmails
#93 [03:23] <Journey> my game was crashing because of mods and i tried doing something and i guess it delete the minecraft folder this was about a month ago ugg
#94 [03:24] <Fellaneedshelp> oh
#95 [03:24] <Fellaneedshelp> im so screwed up
#96 [03:24] <Journey> yea i was trying to get some my fav youtuber has
#97 [03:25] <Journey> i dont think anybodys coming to try to help us any time soon
#98 [03:27] <Fellaneedshelp> ye
#99 [03:27] <Journey> got any suggestions for me
#100 [03:27] <Journey> lol
#101 [03:29] <Fellaneedshelp> nah
#102 [03:29] <Fellaneedshelp> Im braindeda
#103 [03:29] <Fellaneedshelp> if i cant even remember my email
#104 [03:29] <Fellaneedshelp> i know my username i thin
#105 [03:29] <Fellaneedshelp> k
#106 [03:29] <Fellaneedshelp> it was FlowikCZ
#107 [03:29] <Fellaneedshelp> that is all i know
#108 [03:29] <Journey> do you know if it had any nubers behind it
#109 [03:30] <Journey> numbers
#110 [03:30] <Fellaneedshelp> numbers?
#111 [03:30] <Fellaneedshelp> nah
#112 [03:30] <Fellaneedshelp> there wasnt numbers
#113 [03:30] <Fellaneedshelp> but maybe in email
#114 [03:30] <Fellaneedshelp> THAT EMAIL STARTED WITH Flowik.............
#115 [03:30] <Fellaneedshelp> omg
#116 [03:30] <Journey> maybe you should try that
#117 [03:30] <Fellaneedshelp> i know i created it FOR minecraft
#118 [03:31] <Fellaneedshelp> i tried it
#119 [03:31] <Fellaneedshelp> whole day
#120 [03:31] <Journey> ok
#121 [03:31] * geonggu [webchat@219.240.183.111] has joined #minecrafthelp
#122 [03:31] <geonggu> 안녕하세요
#123 [03:31] <geonggu> #minecrafthelp
#124 [03:31] <geonggu> #minecrafthelp123
#125 [03:32] <Fellaneedshelp> geonggu? what do to if i forgot my email on minecraft.net
#126 [03:33] <Journey> was it an old minecraft account
#127 [03:33] <geonggu> i forgot 
#128 [03:33] <Fellaneedshelp> no
#129 [03:33] <geonggu> security questions,
#130 [03:33] <Fellaneedshelp> i bought it in 2019
#131 [03:33] <geonggu> but email is not come to me
#132 [03:34] <Journey> ok so no migration
#133 [03:34] <Journey> maybe security questions
#134 [03:34] <geonggu> help me
#135 [03:34] * esheaa [webchat@static.belong.com.au] has joined #minecrafthelp
#136 [03:34] <esheaa> Hey
#137 [03:34] <Journey> <geonggu> whats the problem
#138 [03:34] <esheaa> I forgot my email
#139 [03:34] <Fellaneedshelp> always in security questions i randomly type something
#140 [03:35] <Fellaneedshelp> esheaa me too!
#141 [03:35] <Fellaneedshelp> cant find it :c
#142 [03:35] <Fellaneedshelp> whole day
#143 [03:35] <esheaa> How do i figure it out again :c
#144 [03:35] <Fellaneedshelp> i want to know too esheaa
#145 [03:35] <geonggu> i forgot security questions
#146 [03:35] <esheaa> I know my username
#147 [03:35] <esheaa> but not the email to my acc
#148 [03:35] <geonggu> #minecrafthelp i forgot security questions
#149 [03:35] <geonggu> 1 user has gone away
#150 [03:35] <geonggu> i forgot security questions
#151 [03:36] <Journey> ok then try typing your user name into the username box
#152 [03:36] <Journey> and not the email
#153 [03:36] <Fellaneedshelp> i know my username too, but it says that i have bad password :c
#154 [03:36] <esheaa> hmmm
#155 [03:36] <esheaa> Can you do just your username and pass to login?
#156 [03:36] <Journey> i can
#157 [03:37] <Journey> username and password
#158 [03:37] <esheaa> how
#159 [03:37] <esheaa> where
#160 [03:37] <Journey> the username box
#161 [03:37] <Fellaneedshelp> launcher
#162 [03:37] <Fellaneedshelp> :C
#163 [03:37] <esheaa> See i cant get the launcher tho
#164 [03:37] <esheaa> its an old minecraft premium acc
#165 [03:37] <Journey> oh?
#166 [03:37] <esheaa> not mojanglogin
#167 [03:38] <geonggu> help
#168 [03:38] <Journey> oh what is it if ot mojang
#169 [03:38] * geonggu [webchat@219.240.183.111] has quit. (Quit: webchat.esper.net)
#170 [03:38] <Journey> not
#171 [03:38] <esheaa> Just the old minecraftlogin
#172 [03:38] <Journey> did you try migration
#173 [03:39] <Fellaneedshelp> migration = email
#174 [03:39] <esheaa> ^
#175 [03:39] <Journey> right hmm
#176 [03:40] <esheaa> soconfused haha
#177 [03:40] <Journey> did you use a backup email when you signed up besides the email you signed up with
#178 [03:41] <esheaa> I cant remember any of my old emails
#179 [03:41] <esheaa> it was like 8-9 years ago
#180 [03:41] <Journey> okay
#181 [03:41] <esheaa> I remember all my emails
#182 [03:41] <Journey> try the ones you use now
#183 [03:42] <esheaa> I've tried that
#184 [03:42] <esheaa> had no luck :(
#185 [03:42] <Fellaneedshelp> me too
#186 [03:42] <Fellaneedshelp> :c
#187 [03:43] <Journey> ok
#188 [03:45] <krazypickaxe> hey sincve minecraft startup screen changed now i enter details and it sits with a revoling square pattern i can log on to mojang np but not the game? anyone have a clue?
#189 [03:45] <Journey> no not really
#190 [03:45] <esheaa> Ifi download a game launcher
#191 [03:46] <esheaa> can i login with the username and passwrod
#192 [03:46] <krazypickaxe> reinstalled removed old launcher no diff
#193 [03:46] <Fellaneedshelp> esheaa yes you can
#194 [03:46] <Journey> i think so
#195 [03:47] <esheaa> Fellaneedshelp okay thanks, i downloaded a launcher and going to see if i can directly login!
#196 [03:47] <Journey> ok
#197 [03:48] <Fellaneedshelp> esheaa nice, but in my case.. it says bad password :c so i cant get in anyways
#198 [03:52] <Journey> i dont know what to do
#199 [03:53] <Journey> hmmmmmmmmmmmm
#200 [03:58] <Journey> #minecrafthelp can you help me i cant get into my minecraft it says unable to save
#201 [03:58] * Journey [webchat@ip70-178-220-23.ks.ks.cox.net] has quit. (Quit: webchat.esper.net)
#202 [04:02] <esheaa> i did it!!
#203 [04:03] <Fellaneedshelp> esheaa
#204 [04:03] <Fellaneedshelp> good job
#205 [04:03] <Fellaneedshelp> :c
#206 [04:07] <Fellaneedshelp> ah
#207 [04:07] <Fellaneedshelp> Somebody has new idea how to find my email?
#208 [04:08] * Galaxy_3Alex [~Galaxy_2A@sserv01.jaffa.cat] has joined #minecrafthelp
#209 [04:17] * Fellaneedshelp [webchat@89-24-56-193.nat.epc.tmcz.cz] has quit. (Quit: webchat.esper.net)
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#213 [04:23] * Espercorn kicked Webchat009 from #minecrafthelp (Reason: ebchat009 :Banned: Please use your Minecraft name / nickname to enter the chat.)
#214 [04:33] * Nero_Nokumora [webchat@105-225-16-131.east.dsl.telkomsa.net] has joined #minecrafthelp
#215 [04:34] <Nero_Nokumora> File patchy-1.1.jar has failed to download can I get any help with that
#216 [04:35] <Nero_Nokumora> Also I've tried the adwcleaner cleaner and restarted my pc and it is still happening
#217 [04:44] * Pieter [webchat@178-118-244-76.access.telenet.be] has joined #minecrafthelp
#218 [04:45] * Pieter [webchat@178-118-244-76.access.telenet.be] has quit. (Client Quit)
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#220 [04:49] * Blyadwa [webchat@23.red-88-20-121.staticip.rima-tde.net] has joined #minecrafthelp
#221 [04:49] <lindawing> Updated to newest version of Minecraft Beta Launcher and now can't log in
#222 [04:49] <Blyadwa> Hi, Im trying to purchase the game and I can't
#223 [04:49] <Blyadwa> Hi, Im trying to purchase the game and I can't
#224 [04:51] * lindawing [webchat@173-224-36-183.tnics.stellarllc.net] has left #minecrafthelp
#225 [05:02] * WraxX [webchat@p5DE68C9A.dip0.t-ipconnect.de] has joined #minecrafthelp
#226 [05:03] * WraxX [webchat@p5DE68C9A.dip0.t-ipconnect.de] has quit. (Client Quit)
#227 [05:06] * MawaZoZot [webchat@34.3-136-217.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#228 [05:06] <MawaZoZot> Hey?
#229 [05:07] <MawaZoZot> Idk if anyone is here, but I can't log in to my account
#230 [05:07] <MawaZoZot> I know the password and email are correct, but it just keeps loading
#231 [05:09] * Lolveblo [webchat@37-146-124-155.broadband.corbina.ru] has joined #minecrafthelp
#232 [05:10] <Lolveblo> Hello, I am describing my problem to you. Last year I bought minecraft from you. But after a few months I logged into my Minecraft account from another computer and they told me that I could only play the beta version. What me
#233 [05:14] * mistermime [webchat@89-24-56-193.nat.epc.tmcz.cz] has joined #minecrafthelp
#234 [05:14] <mistermime> hello
#235 [05:14] <mistermime> I need help, i forgot my email to minecraft account, username too
#236 [05:19] * MawaZoZot [webchat@34.3-136-217.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#237 [05:22] * SirJordan [webchat@cpe-65-28-38-65.wi.res.rr.com] has joined #minecrafthelp
#238 [05:23] * Max2 [webchat@BSN-143-86-175.dynamic.siol.net] has joined #minecrafthelp
#239 [05:23] <SirJordan> i am in need of help, i haven't gotten any password reset emails and it's been 2 days since i requested them
#240 [05:24] <Max2> i have a problem with my minecraft my mouse keeps jumpin into one place which causes weird mouse movement in minecraft
#241 [05:29] * Nero_Nokumora [webchat@105-225-16-131.east.dsl.telkomsa.net] has quit. (Quit: webchat.esper.net)
#242 [05:31] <mistermime> I need help, i forgot my email to minecraft account, username too
#243 [05:34] * cooldude21 [webchat@BSN-143-86-175.dynamic.siol.net] has joined #minecrafthelp
#244 [05:35] <cooldude21> Hey i have a problem with my mouse its moving on its own its like dpi high scaling issue but its not that and idk how to fix it
#245 [05:38] * SirJordan [webchat@cpe-65-28-38-65.wi.res.rr.com] has quit. (Quit: webchat.esper.net)
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#249 [06:12] * krazypickaxe [webchat@194.53.184.206] has quit. (Quit: webchat.esper.net)
#250 [06:16] * spencer [webchat@122.104.222.24] has joined #minecrafthelp
#251 [06:17] <spencer> need to migrate old legacy account but i dont have the email or transaction id as it was in 2011
#252 [06:23] * spencer [webchat@122.104.222.24] has quit. (Quit: webchat.esper.net)
#253 [06:40] * Continue112 [webchat@mue-88-130-63-069.dsl.tropolys.de] has joined #minecrafthelp
#254 [06:40] <Continue112> Hello :)
#255 [06:41] * FalconPlays [webchat@92-108-48-110.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#256 [06:41] <FalconPlays> Does anyone know how to fix the issue, where you can't log in with the new beta launcher?
#257 [06:42] * FalconPlays [webchat@92-108-48-110.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#258 [06:42] <Continue112> A few years ago i buyed minecraft java edition wtih this ingame id: Continue112 Now i wanted too play MC again but i cant login because ive got no dates of this account so i want too ask you ive you can give me some information about this account
#259 [06:44] * crazz [webchat@ppp91-78-206-202.pppoe.mtu-net.ru] has joined #minecrafthelp
#260 [06:45] <crazz> Hello, i bought minecraft java edition, for playing in vr with oculus rift s, how can i start it in vr mode?
#261 [06:46] * Blyadwa [webchat@23.red-88-20-121.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#262 [06:51] * Prail [webchat@host-fpmadb.zrz1.zeelandnet.nl] has joined #minecrafthelp
#263 [06:51] <Prail> Hey, i forgot my email to my account Prail :(, can you help me with that?
#264 [06:52] * cyklista7 [webchat@apn-37-249-146-192.dynamic.gprs.plus.pl] has joined #minecrafthelp
#265 [06:53] <cyklista7> hello
#266 [06:53] <cyklista7> someones there?
#267 [06:58] * crazz [webchat@ppp91-78-206-202.pppoe.mtu-net.ru] has quit. (Quit: webchat.esper.net)
#268 [07:02] * ZzSchurrezZ [webchat@d54C06AEB.access.telenet.be] has joined #minecrafthelp
#269 [07:02] <ZzSchurrezZ> Hello , i have a question about optifine. Can i ask my question here ?
#270 [07:03] <Continue112> Tell me
#271 [07:03] <Continue112> maybe i can help u
#272 [07:05] <ZzSchurrezZ> so i have a weird error , i lost my cape a week ago i couldnt get i back so i bought a new one .. when i bought the cape it says cape already exist for ZzSchurrezZ ( my ign ) so i sold my cape again … but my cape shows nowhere anymore and when i go on the 1.13.2 mc my cape stands there iff i press on change optifine cape but when i change the cape
#273 [07:05] <ZzSchurrezZ> to someone else it says cape doesnt exist for ZzSchurrezZ
#274 [07:06] * Dom [webchat@75-110-149-242.nbrncmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#275 [07:06] <Continue112> okay im sorry bro... i dont know that prob. did u allready googled it?
#276 [07:07] <Dom> yo, sorry to barge in, but im having some problems with my account if you can help me
#277 [07:07] <ZzSchurrezZ> yes i did , its rlly weird none does have an awnser on it and i already bought an new cape but it doesnt allow me cuz ' i already have a cape'
#278 [07:08] <Continue112> i think we all cant help u with ur account. send an e-mail to mojang... im also wating for my answer but nthing comes
#279 [07:09] <ZzSchurrezZ> fr optifine doesnt reply aswell i already sended them 5 emails .. but no awnser
#280 [07:09] <Dom> kk, im just worried. i got an e-mail saying my account was transfered a couple days ago, but i havent logged in in a while, so im more worried about that
#281 [07:09] <ZzSchurrezZ> dom , look ur name up on NameMc it wil tell u what ur new ign is
#282 [07:12] <Prail> Dom did you have security questions
#283 [07:13] <Dom> i think so. i havent logged in in like 5 years
#284 [07:15] <Dom> welp, i found myself
#285 [07:15] <Dom> and its under a name i dont know
#286 [07:15] <Dom> i think my account got hacked like 6 days ago
#287 [07:16] <Continue112> can i do some with the uuid?
#288 [07:16] * ieatgluestix [webchat@cpe-124-181-80-107.qb02.qld.asp.telstra.net] has joined #minecrafthelp
#289 [07:16] <Continue112> to find my account?
#290 [07:17] * ieatgluestix [webchat@cpe-124-181-80-107.qb02.qld.asp.telstra.net] has quit. (Client Quit)
#291 [07:19] <Dom> anything else i can do besides just wait for a reply from mojang?
#292 [07:20] <Continue112> nope
#293 [07:21] <Continue112> :/
#294 [07:22] <Dom> welp
#295 [07:24] * boooo [webchat@105.159.98.206] has joined #minecrafthelp
#296 [07:24] <boooo> ihave a problem
#297 [07:25] * boooo [webchat@105.159.98.206] has quit. (Client Quit)
#298 [07:25] * TxIHeisenbergIxT [webchat@92.198.21.177.miragetelecom.com.br] has joined #minecrafthelp
#299 [07:25] <TxIHeisenbergIxT> HI
#300 [07:25] <TxIHeisenbergIxT> Good morning, when I started playing minecraft the account was created in my father's email, and he no longer has access to it, and I do not remember what the security questions are and I am without access to my account, you could to help ?
#301 [07:26] * BrandonJ [webchat@115.178.222.67] has joined #minecrafthelp
#302 [07:28] <TxIHeisenbergIxT> Hello Good morning, when I started playing minecraft the account was created in my father's email, and he no longer has access to it, and I do not remember what the security questions are and I am without access to my account, you could to help ?
#303 [07:31] * Continue112 [webchat@mue-88-130-63-069.dsl.tropolys.de] has quit. (Quit: webchat.esper.net)
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#305 [07:37] * logan [webchat@176.160.171.209] has joined #minecrafthelp
#306 [07:39] <logan> Hello, I have a problem, my game crashed, can you help me ? plz
#307 [07:40] * ZzSchurrezZ [webchat@d54C06AEB.access.telenet.be] has quit. (Quit: webchat.esper.net)
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#310 [07:51] <fatherbrain> Hi, I haven't been logging in for 4 years and now I haven't minecraft in my account, what should I do?
#311 [07:57] * fatherbrain [webchat@5x18x248x40.static-business.iz.ertelecom.ru] has quit. (Quit: webchat.esper.net)
#312 [07:59] * AMinecraftUser [webchat@ool-ae2caa27.dyn.optonline.net] has joined #minecrafthelp
#313 [08:01] <AMinecraftUser> I get that Mojang is supposedly dealing with a "backlog" of request, but come on. I sent an email over 2 months ago and still have not heard back. This is ridiculous. Can anyone help with that?
#314 [08:08] * Nixxeion [webchat@host-156.218.186.139-static.tedata.net] has joined #minecrafthelp
#315 [08:08] <Nixxeion> i need help with my account
#316 [08:10] <Nixxeion> when ever i try to log into my account VIA the new minecraft launcher it keeps loading but nothing happen and the launcher function normally when entering wrong details
#317 [08:15] <AMinecraftUser> this chat is fucking dead
#318 [08:15] <Absol> AMinecraftUser: Please keep it civil
#319 [08:15] <AMinecraftUser> no
#320 [08:16] <AMinecraftUser> user list says a lot of people in here
#321 [08:16] <AMinecraftUser> but I highly doubt that
#322 [08:16] * AMinecraftUser [webchat@ool-ae2caa27.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#323 [08:18] * Div [webchat@120.18.209.4] has joined #minecrafthelp
#324 [08:19] <Div> Hey, I recently purchased a pre-paid minecraft and I used the code, however it did not let me download minecraft but it says i redeemed it.
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#328 [08:26] <Pat1> hello?
#329 [08:26] * div [webchat@cpe-60-227-76-118.nb01.nsw.asp.telstra.net] has joined #minecrafthelp
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#333 [08:36] * LinaMod [webchat@p4FD9A819.dip0.t-ipconnect.de] has joined #minecrafthelp
#334 [08:37] <LinaMod> Hey
#335 [08:38] <LinaMod> I change my passwort, but it dosnt work after 10 times the passwort ist correct but i cant join server *Invalid Token*
#336 [08:38] <LinaMod> pls help
#337 [08:39] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#338 [08:39] <LinaMod> I change my passwort, but it dosnt work after 10 times the passwort ist correct but i cant join server *Invalid Token*
#339 [08:39] <CubeTheThird> ??> LinaMod launcher/relog
#340 [08:40] <Absol> LinaMod: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#341 [08:40] * LinaMod [webchat@p4FD9A819.dip0.t-ipconnect.de] has quit. (Client Quit)
#342 [08:40] * Spencer [webchat@cpc105200-live33-2-0-cust113.17-2.cable.virginm.net] has joined #minecrafthelp
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#345 [08:42] * Caps [webchat@sttrpq3813w-lp140-01-70-30-224-195.dsl.bell.ca] has joined #minecrafthelp
#346 [08:42] <Caps> Hi
#347 [08:42] <Spencer> Hello, im having trouble playing minecraft (both modded and vanilla) For vanilla i can only open certain versions of the game (others stop responding on launch) and the ones that i can open i cannot open a world. I have tried to delete and reinstall but am still facing troubles
#348 [08:42] <CubeTheThird> Spencer, what happens when you try and it doesn't work? does it crash?
#349 [08:43] <Caps> Hi, Can't Log in at all... seems to happen after update
#350 [08:43] <div> Hey, I recently bought pre paid minecraft and i used the code however it did not let me download minecraft, and now it is saying that code has been redeemed. However, i got the email for the code redemption
#351 [08:43] <CubeTheThird> Caps, the launcher update?
#352 [08:43] <Caps> I think so... how can I update it^
#353 [08:43] <Caps> ?
#354 [08:43] <CubeTheThird> div, you can download the launcher from https://minecraft.net/download
#355 [08:44] <Caps> Yes I did... I reinstalled the game
#356 [08:44] <CubeTheThird> Caps, it sounds like you are using the new Beta launcher. Are you able to open the .minecraft folder?
#357 [08:44] <Caps> where is this folder normally^
#358 [08:44] <Caps> ?
#359 [08:45] * Albert [webchat@BSN-143-115-225.dynamic.siol.net] has joined #minecrafthelp
#360 [08:45] <CubeTheThird> Caps, are you on Windows, Mac, or Linux?
#361 [08:45] <Caps> Windows
#362 [08:45] <CubeTheThird> ??> Caps win/.minecraft
#363 [08:45] <Absol> Caps: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#364 [08:46] <Albert> Hello, i have an issue with my server
#365 [08:46] <Caps> Im in
#366 [08:46] <Albert> [15:21:52 ERROR]: Exception handling console input java.io.IOException: The handle is invalid at java
#367 [08:46] <CubeTheThird> Caps, there, locate the launcher_profiles file, and open it in a text editor
#368 [08:46] <CubeTheThird> Albert, that's a fairly normal error message. Are there other problems?
#369 [08:46] <Albert> whenever my friend joins my server she can play for 30 second and then gets kicked out
#370 [08:47] <div> I redeemed the code but its not saying I bought minecraft?
#371 [08:47] <Albert> whilst i (the server owner) can play normally
#372 [08:47] <Albert> we played today before and that didnt happen so this occured mid game
#373 [08:47] <Caps> I got Laucher_profiles.json or the backuo
#374 [08:47] <div> I also got the email saying i redeemed it
#375 [08:47] <CubeTheThird> div, if you redeemed it, it means you've bought it. What username did you register?
#376 [08:47] <CubeTheThird> Caps, the original, not the backup
#377 [08:47] <div> I believe it was divloc
#378 [08:47] <div> but it didnt say it was completed
#379 [08:47] <div> i just got the email
#380 [08:47] <Caps> Im in
#381 [08:47] <CubeTheThird> div, can you login to account.mojang.com/me
#382 [08:48] <CubeTheThird> Caps, there, find where it says "beta" and replace it with "release"
#383 [08:48] * hayboss [webchat@205.185.128.146] has joined #minecrafthelp
#384 [08:48] <hayboss> i cant download 1.14.2
#385 [08:48] <CubeTheThird> hayboss, what happens?
#386 [08:49] <Albert> i mean thats it
#387 [08:49] <hayboss> it says that unableto save downlaod 1.14.json
#388 [08:49] <hayboss> unable
#389 [08:49] <CubeTheThird> Albert, what error message are they kicked with?
#390 [08:49] <CubeTheThird> hayboss, do you have ByteFence installed?
#391 [08:49] <Albert> let me pastebin the whole message
#392 [08:49] <hayboss> no
#393 [08:49] <Albert> umm it said that it got kicked by remote host
#394 [08:49] <Caps> Thanks CubeTheThird, its working :)
#395 [08:50] <CubeTheThird> Caps, awesome!
#396 [08:50] <CubeTheThird> Albert, alright let me see the full message
#397 [08:50] <hayboss> what is bytefence
#398 [08:50] * Nos [webchat@c-71-207-40-16.hsd1.pa.comcast.net] has joined #minecrafthelp
#399 [08:50] <CubeTheThird> hayboss, it's a crappy security software that causes problems
#400 [08:50] <Albert> https://paste.gg/p/anonymous/59bfc8a715724de9bd80528304429975
#401 [08:50] <Spencer> when i press the green play button on the minecraft launcher the game will begin to open however at around 90-95% the launcher will stop respomding
#402 [08:50] <CubeTheThird> ??> hayboss tools/hjt
#403 [08:50] <Absol> hayboss: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#404 [08:50] <Absol> hayboss: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#405 [08:50] <Spencer> responding*
#406 [08:51] <Albert> ive now changed my server to allocate 3GB of ram and start with a bat file instead
#407 [08:51] <Albert> i dont get this error anymore in my console
#408 [08:51] <Albert> but she still gets kicked out after 30 seconds
#409 [08:51] <CubeTheThird> Albert, right ok. That error isn't the kick message though
#410 [08:51] * Nos [webchat@c-71-207-40-16.hsd1.pa.comcast.net] has quit. (Client Quit)
#411 [08:51] <CubeTheThird> Spencer, let's have you do a malware scan
#412 [08:51] <CubeTheThird> ??> Spencer av/adwcleaner
#413 [08:51] <Absol> Spencer: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#414 [08:51] <Absol> Spencer: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#415 [08:52] <Albert> do you need anything else
#416 [08:52] <CubeTheThird> Albert, do you get kicked from the server, or just your friend?
#417 [08:52] <Albert> just my friend
#418 [08:52] <div> Cheers Cube got it fixed
#419 [08:52] <CubeTheThird> div, awesome!
#420 [08:52] <CubeTheThird> Albert, that sounds like a problem on their end, not yours
#421 [08:52] <Albert> any ideas how to resolve?
#422 [08:53] <Albert> we tried restarting the router, pc, minecraft, server etc.
#423 [08:53] <Albert> im confused to why this happened only now after 3 hours of playing
#424 [08:53] <CubeTheThird> Albert, if the message is what I think, it could be several things. Antivirus, bad internet connection
#425 [08:54] * div [webchat@cpe-60-227-76-118.nb01.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#426 [08:55] <Albert> i dont know what we can do about the bad internet connection
#427 [08:55] <hayboss> ok i pasted it in and what do i do then
#428 [08:55] <CubeTheThird> Albert, bad internet could mean they're downloading something in the background, or someone else on the network is, for example
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#431 [08:55] <CubeTheThird> hayboss, give the link to your paste here
#432 [08:56] <hayboss> is the a scam
#433 [08:56] <hayboss> this
#434 [08:57] <hayboss> hello
#435 [08:57] <CubeTheThird> hayboss, what do you mean? The paste you're giving shows us what you have installed on your computer
#436 [08:57] <CubeTheThird> hayboss, that let's us know if you've got malware or anti-virus problems
#437 [08:57] <hayboss> yeah
#438 [08:57] <hayboss> okfine
#439 [08:58] <hayboss> https://paste.ubuntu.com please dont fuck my computer
#440 [08:58] <Absol> hayboss: Please keep it civil
#441 [08:59] <CubeTheThird> hayboss, you need to submit the paste first, by pressing the Paste! button on the site. Make sure you also put something in the Poster box
#442 [08:59] <hayboss> i am im just nervous
#443 [09:00] <CubeTheThird> hayboss, no worries. Take your time
#444 [09:00] <hayboss> how do i get it to you now
#445 [09:00] <hayboss> https://paste.ubuntu.com/p/qrRNcrBpjv/
#446 [09:00] <CubeTheThird> hayboss, copy the link from the top of your browser. You can press f6 to highlight it
#447 [09:00] <CubeTheThird> yes that
#448 [09:01] <hayboss> now what
#449 [09:01] <CubeTheThird> hayboss, is it the launcher that freezez, or the game window?
#450 [09:02] <hayboss> i try to install the new snapshot and it wont down load it says unable to save 1.14.json
#451 [09:03] <hayboss> you know what i mean
#452 [09:04] <CubeTheThird> hayboss, right right. Strange because I'm not seeing anything in your report that would directly cause that. To be sure, do you have much disk space left on your PC?
#453 [09:04] * Prail [webchat@host-fpmadb.zrz1.zeelandnet.nl] has quit. (Quit: webchat.esper.net)
#454 [09:05] <hayboss> 411 gigs
#455 [09:06] <CubeTheThird> hayboss, hmm ok that's definitely not the issue. Let's run a malware scan then to cover that base (your issue is usually caused by malware)
#456 [09:06] <CubeTheThird> ??> hayboss av/adwcleaner
#457 [09:06] <Absol> hayboss: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#458 [09:06] <Absol> hayboss: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#459 [09:06] <hayboss> can i trust this
#460 [09:07] <hayboss> im scanning
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#463 [09:11] <hayboss> thank you my freinds pc had 32 virus
#464 [09:11] <hayboss> thank you cube
#465 [09:11] <CubeTheThird> hayboss, oh ya? glad it's gone!
#466 [09:12] <CubeTheThird> hayboss, does the game work?
#467 [09:15] <hayboss> i think so
#468 [09:17] <hayboss> it works
#469 [09:18] <hayboss> thank you so much
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#474 [09:24] * J123 [webchat@c-24-125-20-178.hsd1.ga.comcast.net] has joined #minecrafthelp
#475 [09:25] <J123> #minecrafthelp I just accidently bought Minecraft Java instead of Minecraft windows 10. Is it possible to refund and switch to windows 10 version? I literally bought it by accident 5 minutes ago.
#476 [09:25] <urielsalis> ??> J123 account/refund
#477 [09:25] <Absol> J123: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#478 [09:29] <J123> so just contact customer support with transaction id and wait to hear back?
#479 [09:29] <urielsalis> J123, yep, make sure to mention refund in the title
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#486 [10:00] * Kettuu [webchat@81-175-150-131.bb.dnainternet.fi] has joined #minecrafthelp
#487 [10:01] <Kettuu> im trying to redeem minecraft windows 10 edition but it says that its already redeemed
#488 [10:08] <Kettuu> can someone check what account used my gift code for minecraft windows 10 edition
#489 [10:10] <Kettuu> code is R3Y67-VH74Q-G6WDK-73WY6-J9V2Z
#490 [10:10] <urielsalis> Kettuu, this is a public channel
#491 [10:10] <urielsalis> Kettuu, contact Microsoft support
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#493 [10:13] * Peevly [webchat@p2Fs04a06.client.global.net.uk] has joined #minecrafthelp
#494 [10:14] * DerOpa [webchat@ip2504fc82.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#495 [10:14] <Peevly> Hi. Can someone help me revert to the release launcher as the new beta launcher won't load. Thanks.
#496 [10:14] <urielsalis> ??> Peevly launcher/revert-beta
#497 [10:14] <Absol> Peevly: Go to your .minecraft folder
#498 [10:14] <Absol> Peevly: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#499 [10:15] <urielsalis> ??> Peevly win/.minecraft
#500 [10:15] <Absol> Peevly: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#501 [10:16] <Peevly> I got that far but had to download a program to edit the text. I now have beta replaced with release but don't know how to save it. I know, I'm not very clever!
#502 [10:18] <DerOpa> Hi. I have the problem that my realm stoped working. It says its online but I cant connect, shut it down, switch to a minigame or another world or even load a backup.
#503 [10:18] <urielsalis> ??> DerOpa account/send-email
#504 [10:18] <Absol> DerOpa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#505 [10:18] <Absol> DerOpa: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#506 [10:18] <urielsalis> DerOpa, make sure to mention realms in the title
#507 [10:21] <Peevly> urielsalis Absol I've got "release" where "beta" used to be (line 33, "channel") but don't know how to save the edited file? I'm using a small program called JsonEditor
#508 [10:22] * jeb [webchat@cpc121020-nmal24-2-0-cust92.19-2.cable.virginm.net] has joined #minecrafthelp
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#511 [10:27] <urielsalis> Peevly, you can use notepad
#512 [10:30] * Irene [webchat@c-73-163-195-167.hsd1.dc.comcast.net] has joined #minecrafthelp
#513 [10:33] <Irene> My kids have been playing Minecraft on their iPads without an account for quite a while. I want to create an actual account on my Mac for them, but can't figure out how to migrate their worlds from their iPads. I don't have a record of a transaction ID nor can I figure out an associated email address for them (I've tried a couple already and they d
#514 [10:33] <Irene> on't seem to be associated). Any ideas?
#515 [10:41] <Peevly> urielsalis Used Notepad and it's all good now. Thank you so much!
#516 [10:45] * JewelCupcake [webchat@cpe-69-207-166-237.rochester.res.rr.com] has joined #minecrafthelp
#517 [10:48] * FellaNeedoHelpo [webchat@89-24-56-193.nat.epc.tmcz.cz] has joined #minecrafthelp
#518 [10:48] <FellaNeedoHelpo> hey, i lost my email and dont know password from my minecraft account...any suggestions?
#519 [10:48] <JewelCupcake> I am attempting to play Minecraft 1.14.2 on the Windows Vista Home Premium. When I tried to open a world, it would crash. I then updated all my drivers. Now I can't even get to the main screen. When I open it from the launcher, I get this:
#520 [10:49] * FellaNeedoHelpo [webchat@89-24-56-193.nat.epc.tmcz.cz] has quit. (Client Quit)
#521 [10:51] <JewelCupcake> Sorry, I can't put the report since it"s too long.
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#523 [10:57] * Muzion [webchat@b1c157be.virtua.com.br] has joined #minecrafthelp
#524 [10:57] <Muzion> hi
#525 [10:58] <Muzion> I'm trying to play in the last version but when the launcher desapear my game flashes in the screen and then disapear as well and then go back to the launcher screen
#526 [10:59] <Muzion> what can I do?
#527 [11:00] * OvarmoreYT [webchat@cpe-24-208-236-123.columbus.res.rr.com] has joined #minecrafthelp
#528 [11:02] <OvarmoreYT> My minecraft keeps crashing when I enter it. It automatically turns white and goes not responding. When it crashes, this is the exit code, -805306369. https://gyazo.com/6792ed96cb00d1a09f3b68181bf800c7
#529 [11:03] <Muzion> I have the same issue the new versions now need the new version of opengl so need to buy a new GPU
#530 [11:04] <Muzion> or try to update the drivers
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#535 [11:16] <FIZG1> I recieved an email that my account has been succesfully migrated, but I never requested this. Has my account been hacked? I can no longer login with my previously used crudentials.
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#538 [11:19] <aquiroga> Good evening, I write to minecraft because i dont remember my account email and password, I remember that my nickname is nadal64 but i think i changed it, however i have problems with my hotmail it dosent let me get inside, can someone help me?
#539 [11:19] * OvarmoreYT [webchat@cpe-24-208-236-123.columbus.res.rr.com] has joined #minecrafthelp
#540 [11:19] <OvarmoreYT> My minecraft keeps crashing and not responding, any fixes? https://gyazo.com/6792ed96cb00d1a09f3b68181bf800c7
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#543 [11:36] <JewelCupcake> I am attempting to play Minecraft 1.14.2 on the Windows Vista Home Premium. When I tried to open a world, it would crash. I then updated all my drivers. Now I can't even get to the main screen. It says my driver doesn't support openGL. Does anyone know what I can do?
#544 [11:37] * Tom [webchat@r74-192-162-218.gtwncmta01.grtntx.tl.dh.suddenlink.net] has joined #minecrafthelp
#545 [11:38] <Tom> I try to logon and I get the little white cube going around and around....
#546 [11:38] <Tom> very technical I know....
#547 [11:41] * adwaw [webchat@h83-209-73-213.cust.a3fiber.se] has joined #minecrafthelp
#548 [11:41] <adwaw> HElp
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#552 [11:51] <IkariDesu> even though I'm connected to the internet and my firewall isnt blocking minecraft it still says no connection
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#556 [11:57] <zombie> hello
#557 [11:57] <zombie> I have an issue logging into my old account
#558 [12:04] * PinVA [webchat@mobile-107-77-204-175.mobile.att.net] has joined #minecrafthelp
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#560 [12:06] <PinVA> I can't download Minecraft Java, I purchased it and when I go to download it, I am taken to Microsoft store and the only option is for me to purchase
#561 [12:07] <GreyVulpine> Try: https://www.minecraft.net/download
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#563 [12:17] * agnew [webchat@054217ca.skybroadband.com] has joined #minecrafthelp
#564 [12:18] <agnew> How do I migrate my account, I cant remember the email I used
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#574 [12:55] <BenF> My launcher keeps on crashing
#575 [12:59] <Galaxy_2Alex> BenF, Did you opt into the Beta version of the launcher?
#576 [12:59] <BenF> No
#577 [12:59] <Galaxy_2Alex> BenF, What error message are you receiving?
#578 [13:00] <BenF> "An unexpected issue has occurred an the game has crashed"
#579 [13:02] <Galaxy_2Alex> ??> BenF launcher/log
#580 [13:02] <Absol> BenF: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#581 [13:02] <Galaxy_2Alex> BenF, Please copy the log after the game has crashed.
#582 [13:02] * eggnog [webchat@142.177.92.129] has joined #minecrafthelp
#583 [13:02] <eggnog> hello my minecraft server list keeps deleting itself
#584 [13:05] <BenF> https://paste.ubuntu.com/p/Rm2WrNGv38/
#585 [13:06] <Galaxy_2Alex> ??> BenF win/dxdiag
#586 [13:06] <Absol> BenF: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#587 [13:09] <BenF> https://paste.ubuntu.com/p/TJtYPXvkn4/
#588 [13:09] <Galaxy_2Alex> BenF, That is not the full DxDiag.
#589 [13:10] * TheFuture99 [webchat@dslb-188-107-149-189.188.107.pools.vodafone-ip.de] has joined #minecrafthelp
#590 [13:10] <eggnog> yo anyone there?
#591 [13:11] <TheFuture99> hi
#592 [13:11] <Galaxy_2Alex> eggnog, Yes, I'm here
#593 [13:11] <BenF> sorry https://paste.ubuntu.com/p/h6dRdFV224/
#594 [13:11] <Galaxy_2Alex> eggnog, Did my reply not send?
#595 [13:11] <eggnog> nope
#596 [13:11] <Galaxy_2Alex> eggnog, Known issue, and I don't think it will be possible to fix it as it is most likely not caused by the game, but rather by other programs on your PC: https://bugs.mojang.com/browse/MC-39583
#597 [13:12] <eggnog> darn
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#599 [13:14] <Galaxy_2Alex> BenF, Let's try this link, download and install this driver: https://downloads.dell.com/FOLDER04710778M/2/AMD-Radeon-R5-M240-R7-M445-440-265-270-Driver_NMY9R_WIN_17.400.2011_A04.EXE
#600 [13:22] * antihackerbg [webchat@62-73-83-69.ip.btc-net.bg] has joined #minecrafthelp
#601 [13:22] <antihackerbg> hi
#602 [13:28] * antihackerbg [webchat@62-73-83-69.ip.btc-net.bg] has quit. (Quit: webchat.esper.net)
#603 [13:32] <BenF> Galaxy_2Alex it was unsuccessful
#604 [13:38] * LeonJer [webchat@HSI-KBW-046-005-002-139.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#605 [13:39] <Galaxy_2Alex> BenF, Contact Dell Support for further assistance, ask them for the latest drivers for your system.
#606 [13:39] <BenF> Okay thank you
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#608 [14:08] * XMannarothoX [webchat@213.197.91.60] has joined #minecrafthelp
#609 [14:08] <XMannarothoX> Greetings to the support, I've played minecraft a lot couple years ago and when I got it I was little and my father bought it for me, the only thing I remember is my username and my fathers gmail which I tried recovering minecraft with but it did not really work out. And the only thing I have is a video made with my phone and my minecraft is there
#610 [14:08] <XMannarothoX> patching but I have no idea about the password nor the e-mail account used for minecraft, I require assistance thank you. https://www.youtube.com/watch?v=8-oTg_xvOT4
#611 [14:09] <Greymagic27> XMannarothoX, Hey. The first step is to update your launcher as the one you're currently using is out of date.
#612 [14:09] <Greymagic27> Download the .msi here: https://minecraft.net/en-us/download/alternative/
#613 [14:09] <XMannarothoX> Hey, well yeah this is an old video you see and I dont have any kind of launcher waht so ever
#614 [14:10] <Greymagic27> XMannarothoX, I see. Have you emailed mojang about getting your account details back?
#615 [14:11] <XMannarothoX> Yeah sent the email like an hour ago but I have no idea what my email was nor the password tried searching in my fathers email and in my own by the guides but found no transaction ID nothing
#616 [14:12] <XMannarothoX> My account was stolen once by a "friend" and I recovered it but theres no evidence of that anywhere on gmail
#617 [14:12] <Greymagic27> ??> XMannarothoX account/send-email/wait-time
#618 [14:12] <Absol> XMannarothoX: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#619 [14:13] <XMannarothoX> Ohh wow I won't see my account then in a year :D
#620 [14:16] * Iiki9 [webchat@S0106f81d0f71be83.wp.shawcable.net] has joined #minecrafthelp
#621 [14:17] * Taxis [webchat@02d8fe53.bb.sky.com] has joined #minecrafthelp
#622 [14:17] <Iiki9> hi guys just wondering how refund works in minecraft
#623 [14:17] <Greymagic27> Iiki9, Hey. This may help
#624 [14:17] <Greymagic27> ??> Iiki9 account/refund
#625 [14:17] <Absol> Iiki9: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#626 [14:17] <Taxis> I have this message when I try to get onto the latest version : Unable to save download. eat12.ogg
#627 [14:18] <Greymagic27> Taxis, It looks like something is blocking you from downloading the needed files. Follow the steps Absol will send below to run a basic malware scan:
#628 [14:18] <Greymagic27> ??> Taxis av/adwcleaner
#629 [14:18] <Absol> Taxis: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#630 [14:18] <Absol> Taxis: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#631 [14:18] * GG [webchat@67-1-23-94.tcso.qwest.net] has joined #minecrafthelp
#632 [14:18] <GG> i need help
#633 [14:18] <Greymagic27> GG, Hey. How can we help?
#634 [14:18] <Iiki9> how do i cancel my refund
#635 [14:19] <GG> it's not letting me log in
#636 [14:19] <Greymagic27> Iiki9, I don't believe you can cancel it. You could send them another email but it may take longer to arrive than the refund one.
#637 [14:19] <Greymagic27> GG, When you try to login, do you get any sort of error message?
#638 [14:19] <GG> no
#639 [14:19] <Greymagic27> GG, Are you by any chance using the beta launcher?
#640 [14:20] <GG> the log in button turns gray and it wont let me sign in
#641 [14:20] <GG> no i am using the website
#642 [14:20] <Greymagic27> GG, Alright. I'd like to run a check and see if any programs are blocking you from logging in. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#643 [14:20] <Greymagic27> ??> GG tools/hjt
#644 [14:20] <Absol> GG: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#645 [14:20] <Absol> GG: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#647 [14:21] <GG> ummmm
#648 [14:21] <GG> idk know about this
#649 [14:21] <XMannarothoX> Thank you Greymagic27 I downloaded one of the links you sent and
#650 [14:21] <XMannarothoX> I could log in
#651 [14:22] <Greymagic27> GG, Read what I sent above. If that still doesn't convince you here is the wiki page: https://en.wikipedia.org/wiki/HijackThis
#652 [14:22] <GG> umm no thanks i feel like i am gonna regret it thank u tho
#653 [14:22] <Greymagic27> GG, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#654 [14:23] <GG> :(
#655 [14:23] <Greymagic27> We use the tool in most of the cases here, and it's 100% safe. However, there is an alternate tool which you can use which will do the same thing. Would you like the link?
#656 [14:23] <GG> is there any other way u can help
#657 [14:24] <GG> that isnt similiar to those methods
#658 [14:24] <Greymagic27> GG, Of course! In that case, I'd like to check that it isn't something in your host file that's causing the issue:
#659 [14:24] <Greymagic27> ??> GG win/hosts/edit
#660 [14:24] <Absol> GG: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#661 [14:24] <Absol> GG: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#662 [14:24] <Iiki9> how can i get a windows version of minecraft i purchased the java one is there anyway i could convert it
#663 [14:25] <Greymagic27> GG, Put everything in that file onto https://paste.ubuntu.com then private message me the link by doing this command /msg Greymagic27
#664 [14:25] <Greymagic27> Iiki9, There is no way to convert your minecraft editions as they are seperate games
#665 [14:25] <GG> well i have a different question
#666 [14:26] <Iiki9> so i have to buy wimdows edition aside from java?
#667 [14:26] <Greymagic27> Iiki9, That's correct
#668 [14:26] <Iiki9> thanks man
#669 [14:26] <Greymagic27> GG, Sure. What's on your mind?
#670 [14:27] <GG> can i get windows 10 edition on my pc if i have the pocket edition?
#671 [14:28] <Greymagic27> GG, As PE either uses an apple account or a google play account and windows 10 uses a microsoft account you'll need to pay for the game again
#672 [14:28] <GG> i also have the bedrock edition on my xbox
#673 [14:28] <GG> can i get it now ?
#674 [14:28] <Greymagic27> GG, I don't know much about bedrock edition, but you can try to sign in with the same account as you use on your xbox
#675 [14:29] * XMannarothoX [webchat@213.197.91.60] has quit. (Quit: webchat.esper.net)
#676 [14:29] <Greymagic27> Now, as to your java edition problem, follow these steps:
#677 [14:29] <Greymagic27> ??> GG win/hosts/edit
#678 [14:29] <Absol> GG: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#679 [14:29] <Absol> GG: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#680 [14:29] <Greymagic27> Put everything in that file onto https://paste.ubuntu.com then private message me the link by doing this command /msg Greymagic27
#681 [14:29] * Iiki9 [webchat@S0106f81d0f71be83.wp.shawcable.net] has quit. (Quit: webchat.esper.net)
#682 [14:31] <GG> oh something happened
#683 [14:32] <GG> the login screen on the minecraft site showed me a verification to see if im not a robot
#684 [14:32] <GG> that didnt happen to me before
#685 [14:33] <Greymagic27> GG, That's great! The problem you're getting can be related to something inside your windows host file. Could you follow the steps I sent above?
#686 [14:34] * PinVA [webchat@pool-96-235-195-198.lyncva.east.verizon.net] has joined #minecrafthelp
#687 [14:35] <GG> im dumb this is too hard
#688 [14:35] <GG> for me at least
#689 [14:36] <Greymagic27> GG, I can help. Do you know how to run programs as administrator?
#690 [14:37] <PinVA> I have purchased Minecraft Java, when I try to download it, I am taken to Microsoft store and the only option is to buy it again. it shows up on my Mojang account as being purchased but when I click the download link it opens to Microsoft
#691 [14:37] <Greymagic27> PinVA, Hey. Does it show you own the game on https://account.mojang.com/login ?
#692 [14:39] <PinVA> yes it does and it has a download button but when I click it, shows the download box and I click run and it open to Microsoft Store
#693 [14:39] <Greymagic27> PinVA, Can you try downloading the .msi from here? https://minecraft.net/en-us/download/alternative/. If that does the same thing, try the .exe
#694 [14:40] <Greymagic27> I've actually got to pop off for tonight, sorry about that. Hopefully someone else can come and take over!
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#698 [14:52] * Reda [webchat@dynggrab-167-131-71-105.inwitelecom.net] has joined #minecrafthelp
#699 [14:52] <Reda> hello
#700 [14:52] <Reda> can someone help me? my minecraft crashes everytime i load it
#701 [14:52] <Reda> im on version 1.8.9 not modded
#702 [14:53] <Reda> here's my dxdiag report: https://paste.ubuntu.com/p/2kVrYmp4N5/
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#705 [15:06] * GDD [webchat@172.77.26.210] has joined #minecrafthelp
#706 [15:06] <GDD> Hello?
#707 [15:06] <GDD> I need help.
#708 [15:06] <Reda> me too lol
#709 [15:08] <GDD> I'm trying to join a lan world. The host is Mac and so is the computer im using to join. When I click on the server it says 'no route to host'
#710 [15:09] * Reda [webchat@dynggrab-167-131-71-105.inwitelecom.net] has joined #minecrafthelp
#711 [15:09] <Reda> hi
#712 [15:09] <Reda> can someone help me,
#713 [15:12] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#716 [15:15] * Reverseflash [webchat@104-159-143-90.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#717 [15:16] <TeddySalad> Hi, wondering if anyone can answer this. Bought Minecraft Java Edition for a Mac that my kids share. Can they each have a separate account to play individually or do I need to purchase another license for them both to have their own unique user ID?
#718 [15:17] <Reverseflash> hello I have acer aspire e 15 I bought the deluxe version of Minecraft then the regular and when I try to play the regular it just says cannot load what can I do
#719 [15:18] * jonttufresh [webchat@213.150.187.103] has joined #minecrafthelp
#720 [15:19] <jonttufresh> HELLO EVERYBODY
#721 [15:19] * Strefram [webchat@84.117.84.104] has joined #minecrafthelp
#722 [15:19] <Strefram> Hello
#723 [15:19] <jonttufresh> guys i need serious help
#724 [15:19] <Reda> TeddySalad your kids can share the same account but only one of them can play at a time, if you would like them to play with eachother in multiplayer mode, each one of them needs his own unique account (User ID)
#725 [15:20] * Strefram [webchat@84.117.84.104] has quit. (Client Quit)
#726 [15:20] <Reverseflash> what should I do
#727 [15:20] <TeddySalad> Thank you Reda. They can't do multiplayer because it's just one computer. I just want them to be able to each do their own thing as there is a three year difference between them
#728 [15:20] <Reda> Reverseflash you're probably missing a driver, does the game crash when you load it?
#729 [15:21] <TeddySalad> So it sounds like I need a second purchase
#730 [15:21] <Reverseflash> no when it starts to load a message pops up that says error cannot load
#731 [15:22] <jonttufresh> yep it says failed to download file brigader 1.0.17
#732 [15:22] * rianbe [webchat@x5f761b4c.dyn.telefonica.de] has joined #minecrafthelp
#733 [15:22] <rianbe> hallo
#734 [15:22] <jonttufresh> *brigadier*
#735 [15:22] <Reda> TeddySalad You can get each one of them an account and they can share the same computer. Whenever one of them wants to play he can login using his own account and will have his own progress & achievements unlike the other.
#736 [15:22] <jonttufresh> hi
#737 [15:23] <Reda> Reverseflash i can't help you much with that as im waiting for help with the same issue
#738 [15:23] <Reverseflash> ok thanks
#739 [15:23] <TeddySalad> Oh? Hmmmm. I can't seem to figure that out without paying a second time. I'll keep trying...
#740 [15:24] <Reda> TeddySalad
#741 [15:24] <Reverseflash> it says failure to save step3.ogg
#742 [15:24] <Reda> are you willing to get each of them an account? or would you like them to share the same account but have different progress etc..
#743 [15:25] <jonttufresh> guys i have 2 accounts and none of them work
#744 [15:25] <Reda> Are they yours or did you find them online?
#745 [15:25] <rianbe> do you speak german?
#746 [15:26] * tvdoesminecraft [webchat@ool-4570886d.dyn.optonline.net] has joined #minecrafthelp
#747 [15:26] <tvdoesminecraft> hey
#748 [15:26] <tvdoesminecraft> I need help, my game is loading forever in the new launcher, for hours. I tried restarting, resetting password, but nothing changed.
#749 [15:26] <Reda> try downloading the old launcher
#750 [15:26] <Reda> it might work for you
#751 [15:27] <tvdoesminecraft> how
#752 [15:27] <urielsalis> ??> tvdoesminecraft launcher/revert-beta
#753 [15:27] <Absol> tvdoesminecraft: Go to your .minecraft folder
#754 [15:27] <Absol> tvdoesminecraft: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#755 [15:27] <rianbe> hallo, i need help
#756 [15:27] <rianbe> I forgot my login data. is it possible to get my login data again with my paypal number?
#757 [15:27] <urielsalis> ??> rianbe account/send-email
#758 [15:27] <Absol> rianbe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#759 [15:27] <Absol> rianbe: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#760 [15:28] <TeddySalad> Sharing an account and having different progress would be fine for now Reda. Currently the younger one is playing in DEMO mode only
#761 [15:28] <Reda> can you help me? my game keeps crashing everytime i load it up, where's my dxdiag report: https://paste.ubuntu.com/p/2kVrYmp4N5/
#762 [15:29] <tvdoesminecraft> ty
#763 [15:29] <Reda> TeddySalad you can make each one of them a seperate game world, and whenever one of them would like to play, he would join his world and keep his progress
#764 [15:29] <TeddySalad> oh okay, I'll talk to the big one about doing that. thanks for your help!
#765 [15:29] <Reda> you're welcome
#766 [15:30] <urielsalis> Reda, one moment
#767 [15:30] <Reda> can you help me? my game keeps crashing everytime i load it up, here's my dxdiag report: https://paste.ubuntu.com/p/2kVrYmp4N5/
#768 [15:30] <Reda> oh ok
#769 [15:30] <Reverseflash> can I get help when I load my game its says it cant load something what should I do
#770 [15:31] <urielsalis> Reda, go to https://pcsupport.lenovo.com/, detect your serial number, go to drivers and download the VGA/Video one
#771 [15:31] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#772 [15:31] <urielsalis> Reverseflash, what is the full message?
#773 [15:31] <urielsalis> Reverseflash, what is the full message?
#774 [15:32] * TeddySalad [webchat@99-100-80-156.lightspeed.cicril.sbcglobal.net] has left #minecrafthelp
#775 [15:34] <Reverseflash> it is to long to fit
#776 [15:35] <Reda> the serial number detection isnt working for me, would u do me the favor of telling me my lenovo's series & subseries :)
#777 [15:35] <Reda> i have no clue lol
#778 [15:35] <Reda> using my dxdiag if possible
#779 [15:35] <Reda> not sure
#780 [15:36] <urielsalis> Reda, cant do it as your dxdiag doesnt show it, just shows its a lenovo
#781 [15:36] * reborn [webchat@148.21.89.116.starhub.net.sg] has joined #minecrafthelp
#782 [15:36] <Reda> crap
#783 [15:36] <Reverseflash> try to load and it says failure to download grass.6.ogg
#784 [15:36] <urielsalis> ??> Reverseflash tools/hjt
#785 [15:36] <Absol> Reverseflash: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#786 [15:36] <Absol> Reverseflash: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#787 [15:37] <reborn> need help with migration of data, have located email account and proof of account belonging to said email
#788 [15:37] <urielsalis> ??> reborn account/send-email
#789 [15:37] <Absol> reborn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#790 [15:37] <Absol> reborn: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#796 [15:46] <teep> my Minecraft launcher is stuck on this loading screen
#797 [15:46] <teep> im logged in and all
#798 [15:46] <urielsalis> ??> teep launcher/revert-beta
#799 [15:46] <Absol> teep: Go to your .minecraft folder
#800 [15:46] <Absol> teep: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#801 [15:47] <Reverseflash> I try and load Minecraft but it just says error cannot load
#802 [15:47] <Alan> Just purchased and downloaded Java edition for windows, upon start crashes with this message : Java platform SE binary has stopped working. Can anyone help?
#803 [15:47] * Annabel [webchat@pool-108-15-36-49.bltmmd.fios.verizon.net] has joined #minecrafthelp
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#805 [15:48] <urielsalis> Reverseflash, you still havent gave me the report
#806 [15:48] <urielsalis> ??> Alan av/adwcleaner
#807 [15:48] <Absol> Alan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#808 [15:48] <Absol> Alan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#809 [15:48] <Reverseflash> how do I give a report
#810 [15:48] <Alan> Thanks
#811 [15:48] <Annabel> I'm unable to log into my account and when I request to change my password no email is sent
#812 [15:48] <JJ8> Hey! How can I find my minecraft premium email to migrate the account?
#813 [15:48] * lolz [webchat@ool-18b8faae.dyn.optonline.net] has joined #minecrafthelp
#814 [15:49] * Agente4885 [webchat@dsl-189-143-255-83-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#815 [15:49] <urielsalis> ??> Reverseflash tools/hjt
#816 [15:49] <Absol> Reverseflash: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#817 [15:49] <Absol> Reverseflash: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#818 [15:49] <urielsalis> ??> Annabel account/send-email
#819 [15:49] <Absol> Annabel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#820 [15:49] <Absol> Annabel: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#821 [15:49] <urielsalis> JJ8, try all your emails in the reset password form until you get an answer in one of them
#822 [15:49] * Alan [webchat@131.106.45.5] has quit. (Client Quit)
#823 [15:49] <Agente4885> Help, anybody, I'm at java edition 1.13.2 trying to create a world and freezes, I use JVM argument to force the game to use 1GB of RAM but it uses 5GB and won't able to create the world
#824 [15:50] <Annabel> I sent them an email earlier, just wanted to try this since it was listed in the email
#825 [15:50] <Annabel> Thank you
#826 [15:50] <JJ8> urielsalis I have tried all of them, none of them gives me any response.
#827 [15:50] <lolz> Hello, I have been getting an error that says "java binary SE is not responding. I am on windows 10 but it is minecraft java.
#828 [15:50] * Annabel [webchat@pool-108-15-36-49.bltmmd.fios.verizon.net] has quit. (Client Quit)
#829 [15:50] <teep> I don't have a folder called .Minecraft folder
#830 [15:50] <urielsalis> ??> JJ8 account/send-email
#831 [15:50] <Absol> JJ8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#832 [15:50] <Absol> JJ8: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#833 [15:51] <urielsalis> ??> lolz av/adwcleaner
#834 [15:51] <Absol> lolz: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#835 [15:51] <Absol> lolz: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#836 [15:51] <urielsalis> ??> teep win/.minecraft
#837 [15:51] <Absol> teep: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#838 [15:51] <Agente4885> Help, anybody, I'm at java edition 1.13.2 trying to create a world and freezes, I use JVM argument to force the game to use 1GB of RAM but it uses 5GB and won't able to create the world
#839 [15:51] <lolz> Ok!
#840 [15:51] <JJ8> I have already sent an mail to mojang, waiting for the response.
#841 [15:52] * Reda [webchat@dynggrab-167-131-71-105.inwitelecom.net] has quit. (Quit: webchat.esper.net)
#842 [15:52] <urielsalis> Agente4885, what are the full jvm arguments you are using?
#843 [15:53] * lolz [webchat@ool-18b8faae.dyn.optonline.net] has quit. (Client Quit)
#844 [15:53] <Agente4885> @urielsalis -Xmx1G -XX:+UseConcMarkSweepGC -XX:+CMSIncrementalMode -XX:-UseAdaptiveSizePolicy -Xmn128M
#845 [15:53] <JJ8> I remember my username, password but not my email to successfully migrate my account..
#846 [15:53] <teep> I cant change the file to "channel": "beta", to "channel": "release"
#847 [15:54] <Lurks> teep what happen when you try?
#848 [15:54] <urielsalis> Agente4885, set it to the default of 2
#849 [15:55] <teep> idk how to do it
#850 [15:55] <urielsalis> JJ8, you will need to wait on Mojang answer
#851 [15:55] <JJ8> alright, thanks.
#852 [15:55] * JJ8 [webchat@78.156.26.201] has quit. (Quit: webchat.esper.net)
#853 [15:55] <teep> how do I change the channel
#854 [15:55] <Lurks> teep are you opening launcher_profile.json in a notepad?
#855 [15:55] <teep> idek how
#856 [15:55] <teep> im not a computer person
#857 [15:56] <Lurks> teep right-click the file, click "open with" option and choose notepad
#858 [15:56] * Joey [webchat@pool-108-5-97-174.nwrknj.fios.verizon.net] has joined #minecrafthelp
#859 [15:57] <Joey> My minecraft continues to do the not responding thing at the end of the startup load bar
#860 [15:57] <teep> ^
#861 [15:57] * pericleous [webchat@128-247-145.netrun.cytanet.com.cy] has joined #minecrafthelp
#862 [15:57] <pericleous> mojang
#863 [15:57] <Joey> anybody know how to fix that?
#864 [15:58] <urielsalis> ??> Joey account/send-email
#865 [15:58] <Absol> Joey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#866 [15:58] <Absol> Joey: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#867 [15:58] <pericleous> pld help me i cant chanche my security
#868 [15:59] <urielsalis> ??> teep scold/age
#869 [15:59] <Absol> teep: If you are under the age of 16 or have no idea how computers work, please get your parent or someone else who knows computers to assist you.
#870 [15:59] <urielsalis> ??> pericleous account/send-email
#871 [15:59] <Absol> pericleous: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#872 [15:59] <Absol> pericleous: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#873 [15:59] <pericleous> yes i know i am send in my email but didnt come
#874 [16:00] <pericleous> and i am wait 2 years
#875 [16:00] <urielsalis> pericleous, you have to wait for their answer
#876 [16:00] <urielsalis> ??> pericleous account/send-email/wait-time
#877 [16:00] <Absol> pericleous: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#878 [16:00] <pericleous> absol your are real or bot
#879 [16:00] <urielsalis> ?? bot
#880 [16:00] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
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#882 [16:02] * Joey [webchat@pool-108-5-97-174.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#883 [16:02] <pericleous> wait pls1 min
#884 [16:03] * Alan [webchat@131.106.45.5] has joined #minecrafthelp
#885 [16:03] <urielsalis> Hi Alan, did it work?
#886 [16:03] <Agente4885> @urielsalis It worked, youre a fucking genius
#887 [16:03] <Absol> Agente4885: Please keep it civil
#888 [16:04] <Agente4885> @urielsalis It worked, youre a genius
#889 [16:04] <Agente4885> Thanks
#890 [16:04] * Agente4885 [webchat@dsl-189-143-255-83-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#891 [16:04] <urielsalis> Glad it works :)
#892 [16:04] * StutterBoi [webchat@host-92-16-6-89.as13285.net] has joined #minecrafthelp
#893 [16:04] <Alan> It disinfected a bunch of stuff, came back here first...should I try and load it again now?
#894 [16:04] * Porkyle [~Porkyle@178-55-190-194.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#895 [16:05] <pericleous> i am Send instructions for chanche my security code but didnt come in my mail nothing
#896 [16:05] <urielsalis> Alan, yep
#897 [16:05] * Reverseflash [webchat@104-159-143-90.dhcp.eucl.wi.charter.com] has quit. (Quit: webchat.esper.net)
#898 [16:05] <pericleous> and i am send in mojang to help me
#899 [16:05] <StutterBoi> Hi, im unable to play minecraft 1.14 and when i click play on the launcher it is just a white screen. plz help
#900 [16:05] <Alan> ok, one minute...
#901 [16:05] <pericleous> i am wait
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#905 [16:08] <pericleous> are you here??
#906 [16:08] * lolz [webchat@ool-18b8faae.dyn.optonline.net] has joined #minecrafthelp
#907 [16:08] <pericleous> alan
#908 [16:08] <lolz> Is there a way to fix minecraft pc lag?
#909 [16:09] * jonttufresh [webchat@213.150.187.103] has quit. (Quit: webchat.esper.net)
#910 [16:09] <lolz> ?
#911 [16:09] <pericleous> pls mojang help
#912 [16:09] <lolz> is there a way to fix minecraft lag?
#913 [16:10] <Alan> no, didn't fix the problem
#914 [16:10] <pericleous> alan you can help me??
#915 [16:10] <urielsalis> Alan, one sec
#916 [16:10] <pericleous> okay
#917 [16:10] <urielsalis> Alan, does the launcher look something like this? https://imgur.com/a/JGFLFeC
#918 [16:11] <Alan> yes
#919 [16:11] <urielsalis> ??> Alan launcher/revert-beta
#920 [16:11] <Absol> Alan: Go to your .minecraft folder
#921 [16:11] <lolz> Is there a way to fix minecraft lag?
#922 [16:11] <Absol> Alan: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#923 [16:11] <urielsalis> ??> Alan win/.minecraft
#924 [16:11] <Absol> Alan: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#925 [16:11] <lolz> Is there a way to fix minecraft lag?
#926 [16:11] <Alan> ok, will try
#927 [16:12] <pericleous> any here in mojang??
#928 [16:12] <lolz> Is there a way to fix minecraft lag?
#929 [16:12] <urielsalis> ??> pericleous info/volunteer
#930 [16:12] <Absol> pericleous: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#931 [16:12] <lolz> Is there a way to fix minecraft lag?
#932 [16:13] <lolz> Is anyone here?
#933 [16:13] <pericleous> urielsalis Absol why mojang to send me nothing in my email i am send instructions to chanche my security
#934 [16:14] <lolz> Please!
#935 [16:14] <lolz> info/volunteer
#936 [16:14] <lolz> Help
#937 [16:14] <urielsalis> ??> pericleous account/send-email/wait-time
#938 [16:14] <Absol> pericleous: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#939 [16:14] <Lurks> lolz if your running the latest version of minecraft, there seems to be a lot of performance issue, we'll have to wait for mojang
#940 [16:14] <lolz> What is going worng? How can i fix my lag?
#941 [16:14] <lolz> Oh, ok.
#942 [16:14] * Tom [webchat@r74-192-162-218.gtwncmta01.grtntx.tl.dh.suddenlink.net] has joined #minecrafthelp
#943 [16:15] <pericleous> Absol i am make this but didnt come in my email
#944 [16:15] <pericleous> nothing
#945 [16:15] <pericleous> only i wantchanche my name
#946 [16:15] <pericleous> i want chanche
#947 [16:15] * urielsalis kicked pericleous from #minecrafthelp (Reason: ericleous :Email Mojang at https://help.mojang.com/customer/portal/emails/new and wait for their answer)
#948 [16:18] * konstantinos [webchat@128-247-145.netrun.cytanet.com.cy] has joined #minecrafthelp
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#950 [16:19] <konstantinos> hello i have one question
#951 [16:20] * urielsalis kicked konstantinos from #minecrafthelp (Reason: onstantinos :Email Mojang at https://help.mojang.com/customer/portal/emails/new and wait for their answer)
#952 [16:21] <Lurks> konstantinos a lot of people come in here with questions, just ask it
#953 [16:21] <Lurks> oh
#954 [16:21] <urielsalis> * konstantinos (Formerly pericleous from 128.0.247.145 ) has joined
#955 [16:24] * sugarcanes1111 [webchat@user223-247.wireless.ocsnet.net] has joined #minecrafthelp
#956 [16:27] <sugarcanes1111> when I load up Minecraft in my optifine version, the page tells me that my directory fit doesn't exist, and when I try to fix it (the directory seems to be looped) it resets the directory to the looped version (/Users/[PRIVATE]/Library/Application Support/minecraft/~/Users/[PRIVATE]]/Library/Application Support/minecraft) I am on Mac.
#957 [16:28] <urielsalis> ??> sugarcanes1111 mods
#958 [16:28] <Absol> sugarcanes1111: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#959 [16:28] <Absol> sugarcanes1111: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#960 [16:28] * Porkyle [~Porkyle@178-55-190-194.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#961 [16:28] <sugarcanes1111> the mod doesn't seem to be the problem, I've used this w/o problems in the past.
#962 [16:29] <urielsalis> sugarcanes1111, does it happen in vanilla?
#963 [16:29] <sugarcanes1111> Let me try
#964 [16:29] <sugarcanes1111> works fine
#965 [16:29] <sugarcanes1111> It's the version
#966 [16:30] <sugarcanes1111> I've used that version to try to get a default resource pack from that
#967 [16:30] <urielsalis> ??> sugarcanes1111 mac/reinst
#968 [16:30] <sugarcanes1111> I may have messed up the directory
#969 [16:30] <Absol> sugarcanes1111: You may need to reinstall the locally installed files that Minecraft puts into place.
#970 [16:30] <Absol> sugarcanes1111: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#971 [16:30] <sugarcanes1111> that entire thing in bold?
#972 [16:31] <sugarcanes1111> also, does it work in any terminal? I use other games with that and if I create a new one..
#973 [16:31] <CubeTheThird> the mac terminal
#974 [16:31] <sugarcanes1111> It's backing it up
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#976 [16:32] <sugarcanes1111> It's still nonexistent
#977 [16:32] <sugarcanes1111> hold up
#978 [16:33] <sugarcanes1111> that was the terminal for another game
#979 [16:33] <sugarcanes1111> uh
#980 [16:33] <Alan> found the folder 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release". In the folder it already had " channel release"
#981 [16:34] <sugarcanes1111> ..?
#982 [16:34] <CubeTheThird> sugarcanes1111, not sure what you mean by terminal for another game
#983 [16:34] <CubeTheThird> sugarcanes1111, that meas the Terminal program that comes with MacOS
#984 [16:34] <sugarcanes1111> I am using that
#985 [16:35] <urielsalis> Alan, it already says channel: release?
#986 [16:35] <sugarcanes1111> although, I have mods for another game which uses the same terminal
#987 [16:35] <Alan> yes, lol, if i'm reading it right..
#988 [16:35] <sugarcanes1111> "Attempting to automatically detect your Minecraft data directory Detected: /Users/Barbara/Library/Application Support/minecraft Creating a backup of your data directory"
#989 [16:36] <urielsalis> ??> Alan win/reinst
#990 [16:36] <Absol> Alan: You may need to reinstall the locally installed files that Minecraft puts into place.
#991 [16:36] <Absol> Alan: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#992 [16:36] <sugarcanes1111> I'm on mac
#993 [16:36] <CubeTheThird> sugarcanes1111, only messages with your name are for you
#994 [16:36] <sugarcanes1111> ah
#995 [16:36] <sugarcanes1111> I see
#996 [16:36] <sugarcanes1111> I missed that.
#997 [16:37] <Alan> }
#998 [16:37] <Alan> thanks
#999 [16:37] <sugarcanes1111> uh..
#1000 [16:38] <sugarcanes1111> deleted my old Minecraft folder
#1001 [16:38] * Barbara [webchat@c-73-131-133-81.hsd1.sc.comcast.net] has joined #minecrafthelp
#1002 [16:38] <sugarcanes1111> would that delete my mods within that folder ?
#1003 [16:38] <Barbara> My launcher wont work, it just sits there
#1004 [16:39] <Lurks> Barbara login issue?
#1005 [16:39] <urielsalis> sugarcanes1111, yes
#1006 [16:39] <Barbara> yes, it logged me out and I can't get back in
#1007 [16:40] <Lurks> Barbara let's get you back on the old launcher
#1008 [16:40] <Lurks> ??> Barbara launcher/revert-beta
#1009 [16:40] <sugarcanes1111> I have my Minecraft folder on a side tab in finder as well as third party mods
#1010 [16:40] <Absol> Barbara: Go to your .minecraft folder
#1011 [16:40] <Absol> Barbara: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#1012 [16:40] <Barbara> thank you
#1013 [16:40] <urielsalis> ??> sugarcanes1111 launcher/revert-beta
#1014 [16:40] <Absol> sugarcanes1111: Go to your .minecraft folder
#1015 [16:40] <Absol> sugarcanes1111: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#1016 [16:41] <Barbara> hold on
#1017 [16:41] <sugarcanes1111> It already is that
#1018 [16:42] <sugarcanes1111> I see that the directory is looped
#1019 [16:43] <sugarcanes1111> should I change that?
#1020 [16:43] <urielsalis> sugarcanes1111, what do you mean with looped?
#1021 [16:44] <sugarcanes1111> it's "/Users/[PRIVATE]]/Library/Application Support/minecraft/~/Users/[PRIVATE]/Library/Application Support/minecraft" when I think it should be "~/Users/[PRIVATE]]/Library/Application Support/minecraft
#1022 [16:45] * chickensope [webchat@S0106105611829604.vs.shawcable.net] has joined #minecrafthelp
#1023 [16:45] <chickensope> i cant log in
#1024 [16:45] <urielsalis> sugarcanes1111, yeah, it should just be "~/Users/[PRIVATE]]/Library/Application Support/minecraft
#1025 [16:45] <urielsalis> chickensope, what happens when you try?
#1026 [16:45] <sugarcanes1111> when I attempt to change it, it goes back to that
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#1028 [16:46] <sugarcanes1111> should I change it inside of the launcher files?
#1029 [16:47] <sugarcanes1111> indie of the launcher itself, it won't save.
#1030 [16:47] <sugarcanes1111> inside*
#1031 [16:48] <urielsalis> sugarcanes1111, where inside the launcher files?
#1032 [16:48] <sugarcanes1111> launcher_profiles.json
#1033 [16:48] <sugarcanes1111> so, profiles. my bad.
#1034 [16:48] <sugarcanes1111> user "gamer"
#1035 [16:48] <sugarcanes1111> gamer"
#1036 [16:48] <sugarcanes1111> .-.
#1037 [16:48] <Barbara> ok the channel is changed to release
#1038 [16:48] <sugarcanes1111> "gamedir"
#1039 [16:49] <sugarcanes1111> there
#1040 [16:49] <urielsalis> sugarcanes1111, can you delete the entire /Users/[PRIVATE]]/Library/Application Support/minecraft folder?
#1041 [16:49] <urielsalis> sugarcanes1111, mind that unless you backup your worlds you will lose them
#1042 [16:50] <sugarcanes1111> how?
#1043 [16:50] <sugarcanes1111> there aRE ONLY TWO OF THEM IN MY FOLDER
#1044 [16:50] <sugarcanes1111> caps
#1045 [16:50] <sugarcanes1111> but the saves folder is already gone.
#1046 [16:52] <sugarcanes1111> in terminal, I changed the directory to what it is supposed to be
#1047 [16:53] <sugarcanes1111> after I noticed that that doesn't effect the launcher itself, I changed it inside of the launcher
#1048 [16:53] <sugarcanes1111> which undid the terminal autosave
#1049 [16:54] <sugarcanes1111> all this was on a standalone mod (optifine) which has its own version of 1.12.2
#1050 [16:54] <sugarcanes1111> should I redonload the mod to reset the current directory
#1051 [16:54] <sugarcanes1111> ?
#1052 [16:54] <sugarcanes1111> re download*
#1053 [16:55] <sugarcanes1111> uh.. I just rebooted the launcher and it updated there file
#1054 [16:56] <sugarcanes1111> are you still there?
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#1056 [17:01] * sugarcanes1111 [webchat@user223-247.wireless.ocsnet.net] has joined #minecrafthelp
#1057 [17:02] <sugarcanes1111> what is waiting to reconnect?
#1058 [17:02] * Devin [webchat@dynggrab-167-131-71-105.inwitelecom.net] has joined #minecrafthelp
#1059 [17:02] <sugarcanes1111> I was talking then whoever I was talking to stopped responding then I got the message
#1060 [17:02] <sugarcanes1111> said "transport close"
#1061 [17:03] * Guest55356 is now known as webrosc
#1062 [17:04] <Devin> can someone help me, my minecraft crashes when i try to launch it, dxdiag: https://paste.ubuntu.com/p/2kVrYmp4N5/
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#1065 [17:05] <Guest79021> hello
#1066 [17:06] <webrosc> Devin, why are you using 32bit windows?
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#1071 [17:21] <Mimbles> Hey all, I'm in Minecraft Java Edition, 1.14.2, and I am unable to join my friend's realm. When I try joining, it tries to connect for a couple seconds, but then it gives me an Internal Server Error and I can't join. Anyone know what's up?
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#1074 [17:31] * cade [webchat@206-126-218-38-dhcp.as36001.net] has joined #minecrafthelp
#1075 [17:32] <cade> hello, i tried getting into minecraft threw my launcher but it keeps saying that i should make sure im connected to the internet and try again. i tried several things but nothing seems to work.
#1076 [17:32] * Medic [webchat@173-16-29-214.client.mchsi.com] has joined #minecrafthelp
#1077 [17:32] <webrosc> ??> cade tools/hjt
#1078 [17:33] <Absol> cade: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1079 [17:33] <Absol> cade: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1080 [17:33] <cade> so how would this help?
#1081 [17:33] <Medic> Whenever I log into my Minecraft realm on 1.14 I can only play for 30 seconds, then I get kicked and I get this error saying Java.io exception connection has been closed, how to fix?
#1082 [17:34] <webrosc> cade, it will show if something is blocking minecraft from connecting
#1083 [17:34] <webrosc> ??> Medic av/adwcleaner
#1084 [17:34] <Absol> Medic: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1085 [17:35] <Absol> Medic: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1086 [17:35] <Medic> its a malware problem?
#1087 [17:35] <webrosc> won't hiurt to run a clean even if its not
#1088 [17:36] <cade> no i dont think so. i have pretty good anti virus and cleaner it would show
#1089 [17:36] <Medic> then what do I do when Ive ran it
#1090 [17:36] <Medic> Could it be a network issue?
#1091 [17:36] <webrosc> Medic, try minecraft realms again
#1092 [17:36] <webrosc> cade, are you going to do as asked?
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#1095 [17:37] <webrosc> i guess not
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#1097 [17:39] <Nate88> I just tried to play for the first time in a few days (previous to 1.14.2) and while trying to download the update it got stuck. Here is the error report:
#1098 [17:42] <Nate88> Error details: Request error - 105 ERR_NAME_NOT_RESOLVED
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#1100 [17:44] <hieu> im trying to load into Minecraft verison 1.14.2 but its stuck on the Mojang logo and the bar is like 90% done
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#1103 [17:53] <MaryAnn> I cannot login on my laptop, though I have no problem on my desktop.
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#1108 [18:03] <anonymous357> the game says It's not loading, and I'm on MacOS, what do I do?
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#1111 [19:04] * HamsterKool [webchat@ool-18b88892.dyn.optonline.net] has joined #minecrafthelp
#1112 [19:04] <thee_bunny> is anyone here, i could use alot of help
#1113 [19:04] <HamsterKool> I have not played Minecraft in a while and I decided that I wanted to play again recently, however I was unable to log into my account with the information I entered. I am sure that I have entered the correct information because I have remembered it. I also tried to change my password but I am not getting the emails that are supposed to be sent wit
#1114 [19:04] <HamsterKool> h steps to change it. I have no idea why this is happening and I am starting to think I may have gotten hacked and haven't realized since I haven't played in a while. Not sure what the issue is exactly and that is why I am contacting you. Please get back to me with a way that we could possibly fix this issue. Thank you.
#1115 [19:05] <thee_bunny> YO HAMSTER!!! i'm in the exact same position as you!
#1116 [19:05] <webrosc> ??> HamsterKool account/hacked
#1117 [19:05] <Absol> HamsterKool: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1118 [19:05] <Absol> HamsterKool: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1119 [19:05] <HamsterKool> yo really
#1120 [19:05] <webrosc> this irc is not Mojang run
#1121 [19:06] <thee_bunny> you want a transaction id, but i bought the freaking account when i was like 13 ...you expect us to remember this like 8 years later?
#1122 [19:06] <webrosc> no Mojang will need it, NOT us
#1123 [19:06] <webrosc> NEVER give your transaction ID to anyone but Mojang
#1124 [19:07] <HamsterKool> I remember my transaction ID but where do we put it in?
#1125 [19:07] <webrosc> read what Absol said
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#1127 [19:09] * Patrick [webchat@162-206-166-155.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#1128 [19:11] <Patrick> In the new updated launcher, I try to log in and get the square being filled in and erased, but it does not log me in or tell me my password is invalid. If I enter an invalid password it tells me "Invalid username or password" and the boxes become active again so I can correct the information.
#1129 [19:12] <webrosc> Patrick, Here is a temporary workaround until Mojang fix it:
#1130 [19:12] <webrosc> Press the "Windows key + R" at the same time and type "%appdata%/.minecraft"
#1131 [19:12] <webrosc> In that folder, open the "launcher_profiles.json" file with notepad. At the bottom change "channel": "beta", to "channel": "release".
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#1133 [19:15] <Patrick> thank you very much!
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#1137 [19:36] <Bee> Can anyone help me? I've been trying to log into Minecraft through the launcher for the past 2 days and all it's been doing is keeping me on the loading screen for hours upon hours. I've tried a lot of different things, from restarting the launcher, to restarting my computer, to reinstalling minecraft all together and looking at tutorials that have
#1138 [19:36] <Bee> n't helped. It's all very frustrating and all I want to do is play minecraft.
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#1140 [19:39] * Revty [webchat@h24-52-32-19.stgrut.broadband.dynamic.tds.net] has joined #minecrafthelp
#1141 [19:40] <Lurks> Bee lets get you back on the old launcher until it's fixed
#1142 [19:40] <Lurks> ??> Bee launcher/revert-beta
#1143 [19:40] <Absol> Bee: Go to your .minecraft folder
#1144 [19:40] <Absol> Bee: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#1145 [19:40] <Revty> hi, it keeps telling me that mojang has sent a verification email to my email, however i cant find it anywhere. it is a new email that I used to get minecraft for windows 10, now it wont let me play because my email isnt verified.
#1146 [19:42] <webrosc> Revty, you'll need to contact Mojang if you are not getting the verification emails
#1147 [19:43] <Revty> ok, thats what i was afraid of. . . I have already sent them an email, and am looking forward to hearing from them in a month or so. . . thank you for your help
#1148 [19:50] <Bee> I'll try that, thank you
#1149 [19:52] <Bee> Oh my gosh, thank you guys so much, I really appreciate it!
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#1151 [19:55] * wlamascus [webchat@c-71-198-210-134.hsd1.ca.comcast.net] has joined #minecrafthelp
#1152 [19:56] <wlamascus> I cannot migrate my old account purchased in march of 2011
#1153 [19:57] <webrosc> wlamascus, did you use https://account.mojang.com/migrate and do as the page says?
#1154 [19:58] <wlamascus> I tried but could not remember my old password. Tried to have it send me emails to reset password but was not receiving emails.
#1155 [19:58] <wlamascus> I have the original purchase confirmation email and transaction #
#1156 [19:58] <webrosc> Contact Mojang then
#1157 [19:59] <webrosc> ??> wlamascus mojang/email
#1158 [19:59] <Absol> wlamascus: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1159 [19:59] <Absol> wlamascus: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1161 [20:00] <wlamascus> I have done that... as it says they are currently replying to cases from april 24th.... thats almost 2 months ago.... you're telling me i need to wait 2 months to hear a response to reset my password???
#1162 [20:01] <webrosc> password resets are automatic and not effected by the delay, you need to speak to Mojang to get your account migrated, you will just have to wait for them to reply
#1163 [20:01] <Yeyo> My Minecarft is having trouble opening/downloading something and its giving me the error: Unable to save download. ast_es.json
#1164 [20:01] <CubeTheThird> Yeyo, do you have ByteFence installed?
#1165 [20:01] <webrosc> Yeyo, uninstall bytefence
#1166 [20:01] <Yeyo> I do not have it downloaded
#1167 [20:02] <webrosc> ??> Yeyo tools/hjt
#1168 [20:02] <Absol> Yeyo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1169 [20:02] <Absol> Yeyo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1170 [20:05] <Yeyo> Done
#1171 [20:05] <webrosc> post the link
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#1173 [20:06] <Yeyo> https://paste.ubuntu.com/p/5y8KJH6GYN/
#1174 [20:06] * hi [webchat@c-73-148-177-28.hsd1.fl.comcast.net] has joined #minecrafthelp
#1175 [20:06] <hi> Hello?
#1176 [20:07] <Lurks> hi hello?
#1177 [20:07] <hi> Hi. I need help with my minecraft
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#1180 [20:08] <jt> hello, when i logged into minecraft yesterday and clicked refresh on the servers all of them disappeared. this has happened to me before and i knew how to fix it but the fix did not work. then today when i logged in all of the servers were still gone and now i could not add any servers. it doesn't work
#1181 [20:08] <hi> So, I was trying to open Minecraft and it pooped up with a login screen (thsi is the first time it has) and I typed in my email and password correctly and pressed enter. It started to load then never stopped
#1182 [20:08] <webrosc> Yeyo, norton is known to cause issues with minecraft
#1183 [20:09] <webrosc> ??> Yeyo av/adwcleaner
#1184 [20:09] <Absol> Yeyo: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1185 [20:09] <Absol> Yeyo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1186 [20:09] <webrosc> ??> Yeyo av/norton
#1187 [20:09] <Absol> Yeyo: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#1188 [20:09] <hi> me?
#1189 [20:09] <Yeyo> no me
#1190 [20:09] <webrosc> ??> Yeyo av/norton/uninstall
#1191 [20:09] <Absol> Yeyo: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#1192 [20:09] <hi> oh
#1193 [20:10] <webrosc> ??> hi launcher/revert-beta
#1194 [20:10] <Absol> hi: Go to your .minecraft folder
#1195 [20:10] <Absol> hi: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
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#1198 [20:11] <jt> what do i do
#1199 [20:13] * Yeyo [webchat@162-205-29-14.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#1200 [20:13] <Yeyo> Hello
#1201 [20:13] <jt> hi
#1202 [20:13] <jt> hello, when i logged into minecraft yesterday and clicked refresh on the servers all of them disappeared. this has happened to me before and i knew how to fix it but the fix did not work. then today when i logged in all of the servers were still gone and now i could not add any servers. it doesn't work
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#1204 [20:15] * Chris [webchat@c-73-148-177-28.hsd1.fl.comcast.net] has joined #minecrafthelp
#1205 [20:15] <Chris> Hello
#1206 [20:16] <webrosc> ??> Chris launcher/revert-beta
#1207 [20:16] <Absol> Chris: Go to your .minecraft folder
#1208 [20:16] <Absol> Chris: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#1209 [20:17] <Chris> i cant find that folder'
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#1213 [20:20] <shmott> Im trying to connect to a LAN world but im getting timed out
#1214 [20:21] <TacoBellEmployee> I am using the new minecraft launcher and i log in with the correct credentials and it keeps me on the loading screen in the launcher
#1215 [20:23] <Lurks> TacoBellEmployee new launcher causing the login issue, we have to wait for mojang, lets get you back on old launcher to login
#1216 [20:23] <Lurks> ??> TacoBellEmployee launcher/revert-beta
#1217 [20:23] <Absol> TacoBellEmployee: Go to your .minecraft folder
#1218 [20:23] <Absol> TacoBellEmployee: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
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#1220 [20:27] <TacoBellEmployee> Absol thank you so much
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#1223 [20:56] * Nate88 [webchat@38.103.130.66] has joined #minecrafthelp
#1224 [20:59] <Nate88> How can I fix this error: Request Error - 105: ERROR_NOT_RESOLVED
#1225 [21:09] <Nate88> It shows up when I'm trying to download and play 1.14.2 and can't move past it.
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#1227 [21:14] * Ricky [webchat@cpe-69-201-83-187.twcny.res.rr.com] has joined #minecrafthelp
#1228 [21:15] <Ricky> Hey, ive seem to forgotten my account email and password, i have no idea what to do at this point...
#1229 [21:15] <Ricky> I dont even remember what email i could have used, i know my original minecraft acc email was edithsptl@gmail.com and my recent username was Berry_Nice
#1230 [21:19] * meat [webchat@c-73-136-68-187.hsd1.tx.comcast.net] has joined #minecrafthelp
#1231 [21:19] <meat> hellp
#1232 [21:19] <meat> hello
#1233 [21:20] <meat> im having problems getting into my account
#1234 [21:20] <meat> my account was a gift during the alpha of the game when i was about 10 so i used a different email and i no longer can get into that one
#1235 [21:21] <meat> so i need help setting up my minecraft account to my current email
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#1238 [21:24] <ST_AgNt> Hellou, i can't load worlds in 1.13.2 and when I try to load one, the RAM usage increases a lot like 5 or 6 GB, i tried to use JVM arguments but i don't know how
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#1242 [22:06] <Mimbles> hey anyone on?
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#1245 [22:25] <EROR99999Iq_> any one help me
#1246 [22:25] <EROR99999Iq_> ?
#1247 [22:26] <inuivan> Wow, i have a problem with resources download
#1248 [22:26] <EROR99999Iq_> I have a problem in the account does not send a message retrieved password
#1249 [22:29] <inuivan> no idea :/
#1250 [22:30] <EROR99999Iq_> ;(
#1251 [22:35] * Blaize [webchat@184-14-200-13.dr03.chtn.wv.frontiernet.net] has joined #minecrafthelp
#1252 [22:38] <Blaize> I'm having trouble staying logged into my realm. After a few seconds it Boots me out saying an established connection was aborted by the software in your host machine
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#1260 [22:50] <ShortyInCanada> Hello. To the point : The launcher changed for me Friday afternoon. I was online at the time. After shutting down for dinner I noticed a completely different login and launcher screen. I tried to login. The login is accepted (or denied if incorrect) immediately. But the launcher fails to connect and launch the game. More than 45 minutes of watching
#1261 [22:50] <ShortyInCanada> a little animation of four squares building and breaking endlessly at one point. (I'm a patient person.)
#1262 [22:50] <PO0P> I used my minecraft windows 10 code a while back and now its not on my acc anymore
#1263 [22:51] <ShortyInCanada> I think I'm addicted to the open world of Minecraft and I haven't been able to connect now for almost 3 days. I suffering withdrawl. I don't want to join the real world yet. Anybody else experience this ?
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#1266 [22:57] <ShortyInCanada> Wow ! 75 users show up as being here, 11 operators, and 4 others and not a single response. Not much point to the bandwidth for a forum here is there ? Guess I will have to uninstall and reinstall from scratch to see if it helps. Wonder how I can find an older version of the launcher... maybe in my downloaded archives... ?
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#1268 [23:02] <Nate88> Yeah, I've been lurking on here for hours with no help. Where ya'all at?
#1269 [23:03] * MattFTP [webchat@cpe-76-187-151-134.tx.res.rr.com] has joined #minecrafthelp
#1270 [23:03] <MattFTP> Hello?
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#1272 [23:10] * Daniel9 [webchat@cpe-74-133-93-87.kya.res.rr.com] has joined #minecrafthelp
#1273 [23:11] <Daniel9> I need help with a minecraft world
#1274 [23:12] <Daniel9> Every time I try to load it, it says the world is not fully synced or has been corrupted. Try playing the world on a console where it's in a good state and try migrating it again.
#1275 [23:14] * nick [webchat@120.158.7.244] has joined #minecrafthelp
#1276 [23:14] <nick> hi
#1277 [23:15] * nick is now known as Guest34341
#1278 [23:15] <Daniel9> Hello
#1279 [23:15] * mandoquay [webchat@45-22-82-9.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#1280 [23:15] <Daniel9> Do you have a question or are you a volunteer
#1281 [23:15] <mandoquay> I have a question
#1282 [23:15] <Daniel9> Can't help with that
#1283 [23:15] <Guest34341> I am trying to buy minecraft but i keep getting issues
#1284 [23:16] <Guest34341> it doesn't accept my card details
#1285 [23:17] <mandoquay> Does Minecraft builders suck as much cock as the niggers that keep trolling my good damn mutha fucking LAN WORLD!!??!! Cause Fuck my shit I spent 30 VR days on that hoe and now only half of the shit exists! Also I love dem Mexicans.
#1286 [23:17] <Absol> mandoquay: Please keep it civil
#1287 [23:18] <mandoquay> Sorry for me venting my thoughts too harshly
#1288 [23:18] <Guest34341> my dad tried his card and it still didnt work
#1289 [23:18] <mandoquay> I'm really upset with my divorce and all
#1290 [23:19] <mandoquay> How do I stop my world from not saving?
#1291 [23:20] <mandoquay> how do i get my son to stop sucking my dick? he'll wake up and just jump my bones for no reason. idk what to do
#1292 [23:20] * Absol kicked mandoquay from #minecrafthelp (Reason: andoquay :Keep it civilized, you are just a human being)
#1293 [23:21] <Guest34341> I cant find a phone number for Mojang to call either
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#1296 [23:23] <Guest34341> hello??
#1297 [23:23] <Ertas> Cannot log on.
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#1299 [23:27] <Ertas> Downloaded the newest launcher but it never connects. The server does know when I put in the wrong password.
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#1302 [23:47] <Potteritis> Hi! So i was recently asked to download a thing called rift to access something called voxel map. I downloaded Java, did the thing, then when i was told to open up "vanilla" minecraft i did, I saw in the green rectangle that it was the thinh it was supposed to be, it couldn't do it. I was wondering if someone could help me
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#1304 [23:51] <yt> Will minecraft dungeons support macos?
#1305 [23:51] <Potteritis> umm im not sure
#1306 [23:51] <yt> As minecraft java edition does, I really hope to see new game at macos too
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