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#2 [00:08] * dfknglsd [webchat@ip174-64-170-114.lf.br.cox.net] has joined #minecrafthelp
#3 [00:09] <dfknglsd> j
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#7 [00:16] <ninjatheman> so I attempted to migrate my account, which i resisted for around 2 years, then when I did now the account i migrated it to only has demo and I can no longer log into my old account
#8 [00:24] <ninjatheman> plz help
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#11 [00:45] * EROR99999Iq_ [webchat@host-156.208.211.195-static.tedata.net] has joined #minecrafthelp
#12 [00:46] <EROR99999Iq_> Lamza support does not satisfy me on the private level
#13 [00:47] <EROR99999Iq_> Technical support does not respond to me
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#15 [00:55] * BoxerSam [webchat@ip68-96-248-219.lv.lv.cox.net] has joined #minecrafthelp
#16 [00:56] <BoxerSam> I am trying to login and it says it is not connected to the internet even though I am connected
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#18 [01:11] * reece [webchat@cpc133268-bexl9-2-0-cust189.know.cable.virginm.net] has joined #minecrafthelp
#19 [01:12] <reece> my minecraft worlds have been removed without my doing, and so have all my texture packs. this issue arose when 1.14.2 was installed
#20 [01:31] * PrimNotProper [webchat@c-73-220-196-140.hsd1.ca.comcast.net] has joined #minecrafthelp
#21 [01:32] <PrimNotProper> Having problems logging in to client. I have an eternal spinning box. Any ideas?
#22 [01:55] * Earth [webchat@114.72.82.138] has joined #minecrafthelp
#23 [01:56] <Earth> my game keep crashing
#24 [01:57] <Earth> when i click play
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#31 [02:39] * flyguy12431 [webchat@cpe-101-164-227-65.hhui-cr-001.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#32 [02:40] <flyguy12431> I can not download minecraft on my pc because I do not remember what email I put it under.
#33 [02:40] * zava [webchat@net-2-37-90-140.cust.vodafonedsl.it] has joined #minecrafthelp
#34 [02:40] <flyguy12431> Hello.
#35 [02:40] <zava> hello
#36 [02:41] <flyguy12431> are you minecraft support?
#37 [02:41] <zava> i have problems to login to the game
#38 [02:41] <flyguy12431> I am not minecraft support XD
#39 [02:42] <zava> oh
#40 [02:42] <Alex1> I need help, i have bought minecraft with one email and when i tried to login into the launcher it gave me the invalid username/password thing, so i misread it and accidentally made a new account with the same password then in my distress i changed my password which only requires your email, and since i have apparently two accounts with the same em
#41 [02:42] <Alex1> ail, idk what happened but now i cannot access my game because it says i didn't buy it when i did, proof: transaction ID: braintree:5hdcc9wx , i just want to either be able to play the game or get my 27 bucks back. Can someone help me?
#42 [02:42] <zava> there are no minecraft support here?
#43 [02:43] <flyguy12431> lol
#44 [02:43] <Alex1> i suppose there are non currently
#45 [02:43] * flyguy12431 [webchat@cpe-101-164-227-65.hhui-cr-001.ken.nsw.bigpond.net.au] has quit. (Client Quit)
#46 [02:46] <Alex1> you know what i don't mind waiting a month if it means i get my money back or be able to play the game. 27 bucks is worth it
#47 [02:47] <zava> mojang dont help
#48 [02:47] <zava> doesent
#49 [02:48] <Alex1> idc i will wait!
#50 [02:48] <Andrio> zava, what problems?
#51 [02:49] <Andrio> Alex1, what makes you thing you have two accounts with the same email address?
#52 [02:49] <Andrio> think*
#53 [02:50] <zava> i have the good password and e mail but it has an endless charging
#54 [02:51] <zava> i tried to delete an install the game but it changed nothing
#55 [02:51] <Andrio> zava, charging?
#56 [02:52] <zava> sorry
#57 [02:53] <zava> load
#58 [02:53] <zava> it doesent load
#59 [02:53] <Alex1> ok, so, in the minecraft launcher it said create account or something like that i did and i used the same email that i did with my account that i bought the game with. then i changed my password so now i don't know what happened but when i try to login with the account i bought the game with even in minecraft.net it doesn't log me in.
#60 [02:54] * TheSilentLink [~TheSilent@host86-185-91-240.range86-185.btcentralplus.com] has quit. (Ping timeout: 202 seconds)
#61 [02:55] <Andrio> ok
#62 [02:55] <zava> try to search in the google settings and then in password
#63 [02:55] <Andrio> ??> zava tools/HJT
#64 [02:55] <Absol> zava: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#65 [02:55] <Absol> zava: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#66 [02:56] <Andrio> Alex1, perhaps try any other email addresses you have
#67 [02:56] <zava> whats this?
#68 [02:57] <zava> ?
#69 [02:58] <Alex1> Andrio, i not sure what you're getting at.
#70 [02:58] <Alex1> i'm*
#71 [02:59] <Andrio> Alex1, it may be possible that your email addresses got mixed up, or your account was stolen
#72 [03:00] <Andrio> Alex1, what was your Minecraft profile name?
#73 [03:00] <Alex1> Thunderlord108
#74 [03:00] <Andrio> !ns Thunderlord108
#75 [03:00] <Absol> Andrio: Thunderlord108 - UUID: cdfd539973e74c16b210292a11bad913 - PAID - MOJANG
#76 [03:01] <Andrio> Alex1, well, it's still there at least
#77 [03:01] <Alex1> well atleast i have a chance of not being 30 buck out of pocket
#78 [03:02] <Andrio> mm
#79 [03:02] <zava> andrio
#80 [03:02] <zava> can you help me?
#81 [03:02] <Alex1> thank you even a shred of help is nice
#82 [03:02] * liquidhell [webchat@203-173-146-240.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#83 [03:02] * iSPANKzombiez [webchat@173-171-19-124.res.bhn.net] has joined #minecrafthelp
#84 [03:03] <iSPANKzombiez> hi
#85 [03:04] <Andrio> zava, HijackThis creates a report of what programs are running and some configuration issues on your computer, so we can see whether any of that is likely the problem.
#86 [03:05] <iSPANKzombiez> is java edition just not compatible with the realms of console/windows 10 edition?
#87 [03:05] <Andrio> iSPANKzombiez, yes
#88 [03:06] <iSPANKzombiez> im on a linux distro, and would love to play on my buddies realm for console/windows10... is there no way around this?
#89 [03:06] * mashedpotato [webchat@58.121.151.122.sta.dodo.net.au] has joined #minecrafthelp
#90 [03:07] <mashedpotato> Hi all, I can't login to the game and the error just says "sorry! make sure you are online and try again"
#91 [03:07] <iSPANKzombiez> have you tried turning it off and on again? lol
#92 [03:08] <mashedpotato> I'm logged into my account on minecraft.net so am obviously online
#93 [03:08] <mashedpotato> have tried restarting minecraft and pc but no luck
#94 [03:08] * iSPANKzombiez [webchat@173-171-19-124.res.bhn.net] has quit. (Quit: webchat.esper.net)
#95 [03:09] <zava> https://paste.ubuntu.com/p/khCdTBbvFc/
#96 [03:09] <mashedpotato> only change since last time was the launcher update
#97 [03:11] * Alex1 [webchat@24-181-100-95.dhcp.leds.al.charter.com] has quit. (Quit: webchat.esper.net)
#98 [03:11] <Andrio> zava, you may need to remove McAfee and AVG products
#99 [03:11] <Andrio> both have been known to cause problems.
#100 [03:12] * TheSilentLink [~TheSilent@host86-185-91-240.range86-185.btcentralplus.com] has joined #minecrafthelp
#101 [03:12] * Alex7 [webchat@24-181-100-95.dhcp.leds.al.charter.com] has joined #minecrafthelp
#102 [03:13] <Alex7> sorry i had clicked the rules my mistake I'm Alex1
#103 [03:13] * DanT12204 [webchat@host-216-57-72-207.cal.net] has joined #minecrafthelp
#104 [03:14] <Alex7> i have a feeling i didn't rejoin the server i left
#105 [03:15] <DanT12204> so my minecraft java launcher isn't letting me login it will just load I let it load for more that a day https://i.gyazo.com/fea236933b8a46210f97990ddde3360f.mp4 this is what it looks like
#106 [03:16] * Alex1 [webchat@24-181-100-95.dhcp.leds.al.charter.com] has joined #minecrafthelp
#107 [03:16] * zava [webchat@net-2-37-90-140.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#108 [03:17] <Alex7> i'm sorry i'm not a support person
#109 [03:17] <DanT12204> dang
#110 [03:18] * Alex1 [webchat@24-181-100-95.dhcp.leds.al.charter.com] has quit. (Client Quit)
#111 [03:18] * liquidhell [webchat@203-173-146-240.dsl.dyn.ihug.co.nz] has quit. (Quit: webchat.esper.net)
#112 [03:18] <Alex7> but hey i'm sure someone will be able to help you soon!
#113 [03:18] <DanT12204> I hope so
#114 [03:19] * TheSilentLink [~TheSilent@host86-185-91-240.range86-185.btcentralplus.com] has quit. (Ping timeout: 190 seconds)
#115 [03:19] <Alex7> but as a random shot in the dark is there anything else running on your pc?
#116 [03:19] <DanT12204> just fire fox
#117 [03:20] <Alex7> did you try restarting minecraft/
#118 [03:20] <Alex7> ?*
#119 [03:20] <DanT12204> yeah
#120 [03:20] <Alex7> i'm not sure then
#121 [03:21] <Alex7> i would try to uninstall and reinstall but i think someone here has a better solution for you
#122 [03:22] <DanT12204> i will do that
#123 [03:22] <DanT12204> wait
#124 [03:22] <DanT12204> oh nvm
#125 [03:23] <Alex7> now just so you know im not a tech guy so this is just what i would've done
#126 [03:24] * DanT12204 [webchat@host-216-57-72-207.cal.net] has quit. (Quit: webchat.esper.net)
#127 [03:25] <Alex7> welp
#128 [03:25] <Alex7> guess it's just me now
#129 [03:26] * Dionark [webchat@82.159.217.4.static.user.ono.com] has joined #minecrafthelp
#130 [03:27] * zava [webchat@net-2-37-90-140.cust.vodafonedsl.it] has joined #minecrafthelp
#131 [03:28] * zava [webchat@net-2-37-90-140.cust.vodafonedsl.it] has quit. (Client Quit)
#132 [03:29] <Dionark> Hello. Are authentication servers down? I can't connect to my server and that's the message, but mojang's web says they're ok
#133 [03:33] * DanT12204 [webchat@host-216-57-72-207.cal.net] has joined #minecrafthelp
#134 [03:35] <DanT12204> I cant login it will load forever i left it on for more than a day https://gyazo.com/fea236933b8a46210f97990ddde3360f this is what it looks like
#135 [03:41] <mashedpotato> I'm thinking this newest update is causing the problems so hopefully they give us a fix soon
#136 [03:42] * DanT12204 [webchat@host-216-57-72-207.cal.net] has quit. (Quit: webchat.esper.net)
#137 [03:44] * TheSilentLink [~TheSilent@host81-132-131-74.range81-132.btcentralplus.com] has joined #minecrafthelp
#138 [03:55] * XeQero [webchat@cg2-gate1.net.internetunion.pl] has joined #minecrafthelp
#139 [03:55] <XeQero> Hello
#140 [03:57] <XeQero> How can I migrate account when I don't know mail which this account been created?
#141 [03:59] * phroa [~phroa@173.254.236.155] has quit. (Ping timeout: 198 seconds)
#142 [04:04] * TheSilentLink [~TheSilent@host81-132-131-74.range81-132.btcentralplus.com] has quit. (Ping timeout: 190 seconds)
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#145 [04:15] * Beeksy [webchat@194.73.225.194] has joined #minecrafthelp
#146 [04:16] <Beeksy> I had a very old minecraft account and I am trying to re download the game. I went to login in and typed in my details, but when I pressed login nothing happened and I remained on the same page
#147 [04:16] <Alex7> andrio, it's me Alex1
#148 [04:16] <XeQero> How can I migrate account when I don't know mail which this account been created?
#149 [04:17] * TheSilentLink [~TheSilent@host81-132-131-74.range81-132.btcentralplus.com] has quit. (Client Quit)
#150 [04:18] * Beeksy [webchat@194.73.225.194] has quit. (Client Quit)
#151 [04:20] * TheSilentLink [~TheSilent@host81-132-131-74.range81-132.btcentralplus.com] has joined #minecrafthelp
#152 [04:21] <Andrio> XeQero, try all your email addresses.
#153 [04:21] <Andrio> Alex7, have you sent a ticket to Mojang?
#154 [04:23] * Doggo [webchat@47.152.15.131] has joined #minecrafthelp
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#156 [04:26] <XeQero> Andrio problem is that my father had created this account and at this moment I don't have good contact with him :/
#157 [04:27] <Andrio> oh
#158 [04:28] <Andrio> ??> mashedpotato tools/HJT
#159 [04:28] <Absol> mashedpotato: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#160 [04:28] <Absol> mashedpotato: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#161 [04:31] <XeQero> Andrio sorry to bother you ,but is there any solution of this?
#162 [04:36] <Alex7> oh andrio i forgot to check back but yes i have sent a ticket
#163 [04:37] <Andrio> XeQero, you might need to wait until he can help
#164 [04:37] <Andrio> Alex7, wait for a response then
#165 [04:37] <Alex7> ok
#166 [04:38] <Alex7> i bet that based on the current request fulfillment date on the website i should get a response in august or early september
#167 [04:39] <mashedpotato> Andrio do I send paste link to absol or just post here?
#168 [04:39] * goobee [webchat@c-73-27-6-108.hsd1.fl.comcast.net] has joined #minecrafthelp
#169 [04:40] <goobee> yall plz help. my MC was doing fine fine, I got a constant 30-40fps, but now it wont go above 2fps. idk what changed
#170 [04:40] <Andrio> mashedpotato, give us the link here
#171 [04:41] * Jules [webchat@lfbn-1-9069-48.w86-238.abo.wanadoo.fr] has joined #minecrafthelp
#172 [04:41] <Jules> Hello
#173 [04:41] * Jules [webchat@lfbn-1-9069-48.w86-238.abo.wanadoo.fr] has quit. (Client Quit)
#174 [04:42] <mashedpotato> https://paste.ubuntu.com/p/hWFn6KjQhx/
#175 [04:44] <Alex7> welp imma dip see ya'll [insert following time period]
#176 [04:44] * Alex7 [webchat@24-181-100-95.dhcp.leds.al.charter.com] has quit. (Quit: webchat.esper.net)
#177 [04:44] <Andrio> !hjt https://paste.ubuntu.com/p/hWFn6KjQhx/
#178 [04:44] <Absol> Andrio: Nothing matching in database
#179 [04:51] * Dionark [webchat@82.159.217.4.static.user.ono.com] has quit. (Quit: webchat.esper.net)
#180 [04:51] * XeQero [webchat@cg2-gate1.net.internetunion.pl] has quit. (Quit: webchat.esper.net)
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#182 [04:56] * KuroNekoIX [webchat@host.3.static.scopro.com.ph] has joined #minecrafthelp
#183 [04:57] <KuroNekoIX> hi is it possible to refund my purchase for minecraft account? because someone use my account and purchased Minecraft without my permission
#184 [04:58] * mashedpotato [webchat@58.121.151.122.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
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#188 [05:11] <goobee> dudes oh my gurd
#189 [05:13] * skillboard123 [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#190 [05:13] <skillboard123> Hi my minecraft account was automatically migrated to mojang back in 2018, I tried logging back in recently however it seems like my account email has been changed/hacked.
#191 [05:14] <skillboard123> to double check ive tried making a new account under my current email and it says its already used so theres proof that my email was used back when i used to play.
#192 [05:22] * Ian [webchat@tmo-081-113.customers.d1-online.com] has joined #minecrafthelp
#193 [05:23] <Ian> Hey!
#194 [05:24] <Ian> Someone here?
#195 [05:24] * Ian [webchat@tmo-081-113.customers.d1-online.com] has quit. (Client Quit)
#196 [05:29] <skillboard123> yeas
#197 [05:32] * goobee [webchat@c-73-27-6-108.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#198 [05:37] * ToxicFFS [webchat@81-231-40-50-no281.tbcn.telia.com] has joined #minecrafthelp
#199 [05:38] <ToxicFFS> hello i have a problem with minecraft java edition i can't use fullscreen when i do the game duplicate is selt to my secend screen and i need to use my main screen to interact with the game any ideas whats wrong?
#200 [05:41] * Husky24_ [webchat@dynamic-adsl-78-15-81-229.clienti.tiscali.it] has joined #minecrafthelp
#201 [05:42] * Dutchy [webchat@94-209-195-89.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#202 [05:43] <Dutchy> I already mailed customer support but maybe you fellas know more. I had an old account and forgot username so I can't migrate even though I have the right email and password, but I can't login until I migrate, but I can't see my username to migrate, until I log in.
#203 [05:49] <Dutchy> and if I cant ask about this then maybe add (/usernames) in the blue notice
#204 [05:49] * Husky24_ [webchat@dynamic-adsl-78-15-81-229.clienti.tiscali.it] has quit. (Quit: webchat.esper.net)
#205 [05:51] * goobee [webchat@c-73-27-6-108.hsd1.fl.comcast.net] has joined #minecrafthelp
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#209 [05:56] * SamNiehuis [webchat@85.203.44.117] has joined #minecrafthelp
#210 [05:57] <SamNiehuis> hello does any one kwow why i can't conect with the minecraft servers
#211 [05:57] * Mia [webchat@c-4a09e253.12835-0-69706f6e6c79.bbcust.telenor.se] has joined #minecrafthelp
#212 [06:00] <ToxicFFS> any servers or your own?
#213 [06:01] <Mia> I bought an account on Minecraft a few years ago, and my kids have been playing since then. ABOUT SIX MONTHS AGO I bought a new computer, MacBOok, and we tried to open the old account on the new computer. It did not work sp we bought another login. It still didn't work and yesterday one of my sons misunderstood me and bought for the third time a lo
#214 [06:01] <Mia> g in, so now we have three we payed for, but it still isn't working. When we download it says Minecraft launcher was ended in an unexpected way and we cannot enter the program in any of the accounts. I can see money has been withdrawn tswo times the last months...
#215 [06:02] <SamNiehuis> no i can't login on the minecraft launcher
#216 [06:02] <Mia> I don't understand that answer.
#217 [06:03] <SamNiehuis> no i have a question to it is not a answer
#218 [06:03] <ToxicFFS> if you can't login to minecraft at all you need to visit mojang's website and request a link to change the password
#219 [06:04] <SamNiehuis> a okey thanks
#220 [06:04] * SamNiehuis [webchat@85.203.44.117] has quit. (Quit: webchat.esper.net)
#221 [06:06] * BSG [webchat@90.255.133.245] has joined #minecrafthelp
#222 [06:06] <ToxicFFS> Mia if you can't download minecraft to your new computer then you need to check so your firewall don't block it
#223 [06:07] <BSG> Hello, does anyone have any information on when we will receive the "deep sea mash up" map pack which was supposed to be giving away by June the 12th RE: https://www.minecraft.net/en-us/article/get-deep-sea-mash-up-free-weekend
#224 [06:08] * vov__ [webchat@211.224.254.254] has joined #minecrafthelp
#225 [06:10] * mia [webchat@c-4a09e253.12835-0-69706f6e6c79.bbcust.telenor.se] has joined #minecrafthelp
#226 [06:10] <mia> Cannot login to the Minecraft launcher
#227 [06:11] <vov__> I inquired a month ago. When do reply?
#228 [06:11] <vov__> ???
#229 [06:11] <ToxicFFS> Mia then you need to visit mojang's website to
#230 [06:12] <ToxicFFS> and request a link to reset the password for the accounts
#231 [06:12] <vov__> my?
#232 [06:13] <vov__> I?
#233 [06:13] <vov__> me?
#234 [06:13] <mia> Ok, where do I find that?
#235 [06:14] <vov__> I inquired a month ago. When do reply?
#236 [06:14] <vov__> i'm from korea
#237 [06:14] <ToxicFFS> account.mojang.com
#238 [06:14] <vov__> 한국말 되나요?
#239 [06:15] <vov__> 헤이
#240 [06:15] <vov__> 한국말 되냐고요
#241 [06:16] <vov__> hay
#242 [06:17] <vov__> hay?
#243 [06:17] <vov__> 시발럼아
#244 [06:18] * eth3 [webchat@y.arminco.com] has joined #minecrafthelp
#245 [06:19] <eth3> is there a way to combine two minecraft worlds into one?
#246 [06:19] <eth3> mcedit doesn't seem to support 1.14.2
#247 [06:20] <ToxicFFS> with plugins called Hubyes
#248 [06:21] <ToxicFFS> hub
#249 [06:21] <Greymagic27> ??> vov__ account/send-email/wait-time
#250 [06:21] <Absol> vov__: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#251 [06:21] <vov__> ㅁㄴㅇ
#252 [06:21] <Greymagic27> BSG, Hey. If you've still not got the pack by now send mojang an email
#253 [06:21] <Greymagic27> ??> BSG account/send-email
#254 [06:21] <Absol> BSG: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#255 [06:22] <Absol> BSG: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#256 [06:22] <BSG> Hey Absol I have just did that and the email said to try here :)
#257 [06:23] <Greymagic27> BSG, Due to this channel not being related to mojang, I can't help with your issue sadly. You'll need to wait for a reply to your email :)
#258 [06:23] * eth3 [webchat@y.arminco.com] has quit. (Client Quit)
#259 [06:23] * BSG [webchat@90.255.133.245] has quit. (Quit: webchat.esper.net)
#260 [06:23] <ToxicFFS> hello i have a problem with minecraft java edition i can't use fullscreen when i do the game duplicate is selt to my secend screen and i need to use my main screen to interact with the game any ideas whats wrong?
#261 [06:24] <Greymagic27> https://bugs.mojang.com/browse/MC-150369
#262 [06:26] * Dionark [webchat@82.159.217.4.static.user.ono.com] has joined #minecrafthelp
#263 [06:27] <Dionark> I get the "Failed to connect to the server, authentication servers are down" error, but mojang says they're ok, what's the problem?
#264 [06:28] <Greymagic27> Dionark, Hey. This issue is most commonly caused by incompatible software on your PC. Let's run a check and see if you have any of this software.
#265 [06:28] <Greymagic27> HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#266 [06:28] <Greymagic27> ??> Dionark tools/hjt
#267 [06:28] <Absol> Dionark: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#268 [06:28] <Absol> Dionark: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#269 [06:35] * Dutchy [webchat@94-209-195-89.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#270 [06:37] * vov__ [webchat@211.224.254.254] has quit. (Quit: webchat.esper.net)
#271 [06:38] * Jezza52 [webchat@n1-41-27-120.bla2.nsw.optusnet.com.au] has joined #minecrafthelp
#272 [06:38] <Jezza52> I cannot connect to my Java Edition realms subscription
#273 [06:38] <Greymagic27> Jezza52, Hey. When you try, do you get any sort of message?
#274 [06:39] <Jezza52> i get "error, please try again later
#275 [06:39] <Greymagic27> Jezza52, Do you have any friends that can try joining?
#276 [06:39] <Jezza52> they cant join either
#277 [06:39] <Jezza52> we just tried to reset the world and this happened
#278 [06:39] <Greymagic27> Jezza52, Can you go here? https://account.mojang.com/login Does it show that you own a realm?
#279 [06:40] <Jezza52> yes
#280 [06:40] <Jezza52> i have 1 day left on the subscription, may that be the error?
#281 [06:41] <Greymagic27> Jezza52, I'm not sure. Is it ok if you invite me to the realm so I can attempt to join?
#282 [06:41] <Jezza52> sent invite
#283 [06:41] <Greymagic27> Thanks, one moment
#284 [06:43] <Greymagic27> Jezza52, The good news is that the issue doesn't seem to be limited to you and your friends. I can't join either. Could you run through this list and try the possible fixes? https://help.mojang.com/customer/en/portal/articles/1698597-realms-connection-issues---java-edition
#285 [06:44] <Jezza52> all sorted, i opened a new realm
#286 [06:44] <Jezza52> thanks
#287 [06:49] * Dan [webchat@visit.keznews.com] has joined #minecrafthelp
#288 [06:50] <Dan> I would like to ask is it possible for me to connect my Minecraft on Nintendo Switch to aternos?
#289 [06:50] <Dionark> @Absol , I cannot do that scan, I play in a Mac
#290 [06:50] <Greymagic27> Dionark, Ah ok. Can you disable any adblockers, anti viruses, VPNs or parental software you may have?
#291 [06:51] <Greymagic27> Dan, As far as I know aternos is java edition only
#292 [06:51] <Dan> So I can't? That's sad. Thanks!
#293 [06:52] <Dionark> @greymagic27 done
#294 [06:52] <Greymagic27> Dionark, Try minecraft now
#295 [06:52] <Greymagic27> Dan, Until aternos release to bedrock, you won't be able to
#296 [06:53] <urielsalis> Probably they wont, bedrock servers are more complex :P
#297 [06:53] <urielsalis> and they cant put ads like they do in the Java ones
#298 [06:53] <urielsalis> You can have a realm, or look for MCPE hosting providers
#299 [06:53] <urielsalis> Realms are crossplatform too
#300 [06:54] <Dan> Oh ok
#301 [06:54] <Dionark> Greymagic27 same error
#302 [06:54] * Dan [webchat@visit.keznews.com] has quit. (Quit: webchat.esper.net)
#303 [06:55] <Dionark> I played without problem until today, no changes on my pc
#304 [07:12] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#305 [07:19] * mashedpotato [webchat@58.121.151.122.sta.dodo.net.au] has joined #minecrafthelp
#306 [07:27] * Nixxeion [webchat@host-156.218.230.63-static.tedata.net] has joined #minecrafthelp
#307 [07:27] * Nixxeion [webchat@host-156.218.230.63-static.tedata.net] has quit. (Client Quit)
#308 [07:44] <mashedpotato> no solution for login problems?
#309 [07:48] * Dan [webchat@visit.keznews.com] has joined #minecrafthelp
#310 [07:52] * Dan [webchat@visit.keznews.com] has quit. (Client Quit)
#311 [07:58] * ToxicFFS [webchat@81-231-40-50-no281.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#312 [08:03] * CLMB [webchat@cpe-67-241-228-114.stny.res.rr.com] has joined #minecrafthelp
#313 [08:03] * CLMB [webchat@cpe-67-241-228-114.stny.res.rr.com] has quit. (Client Quit)
#314 [08:19] <Greymagic27> mashedpotato, Hey. What's the issue?
#315 [08:19] <Greymagic27> Dionark, Can you try restarting your mac then trying minecraft?
#316 [08:22] * MRBAMING [webchat@64.red-176-83-26.dynamicip.rima-tde.net] has joined #minecrafthelp
#317 [08:23] <MRBAMING> hello I have a problem
#318 [08:23] <Greymagic27> MRBAMING, Hey. What's the problem?
#319 [08:23] <MRBAMING> I don't know how does it work
#320 [08:23] <MRBAMING> the chat i mean
#321 [08:23] <Greymagic27> MRBAMING, This chat? Just ask your question :D
#322 [08:23] <MRBAMING> okay :)
#323 [08:24] <MRBAMING> español no, no?
#324 [08:24] <Greymagic27> MRBAMING, This is english only, although feel free to use a translator
#325 [08:24] <MRBAMING> sorry if i say some stupid thing xd
#326 [08:25] <MRBAMING> when i engine the game
#327 [08:25] <MRBAMING> the launcher
#328 [08:26] <MRBAMING> it starts the game
#329 [08:27] <MRBAMING> and suddenly it shows a text that says: sorry archive 1.14 cannot be downloaded
#330 [08:28] <Greymagic27> MRBAMING, Hey. It looks like something is blocking you from downloading the needed files. Follow the steps Absol will send below to run a basic malware scan:
#331 [08:28] <Greymagic27> ??> MRBAMING av/adwcleaner
#332 [08:28] <Absol> MRBAMING: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#333 [08:28] <Absol> MRBAMING: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#334 [08:28] <MRBAMING> what?
#335 [08:29] <Greymagic27> MRBAMING, Follow the steps which Absol sent above. The most likely reason for your error is malware blocking the download. The steps Absol sent above will walk you through how to run a malware scan
#336 [08:29] <MRBAMING> can i use norton?
#337 [08:29] <Greymagic27> MRBAMING, Norton may not detect some things that adwcleaner will
#338 [08:30] <MRBAMING> how can I trust you?
#339 [08:30] <Greymagic27> MRBAMING, ADWCleaner is one of the best tools for removing adware, it was bought and is now owned by malwarebytes: https://www.malwarebytes.com/adwcleaner/
#340 [08:31] <MRBAMING> you can be someone trying to make me download some type of virus
#341 [08:31] <Greymagic27> MRBAMING, I promise you, the tool is perfectly safe. It's one of the best adware and malware cleaners around
#342 [08:31] <MRBAMING> sorry if im so distrusting but is the first time i use this...
#343 [08:31] <MRBAMING> okay
#344 [08:32] <MRBAMING> im trusting some anonymus guy in internet but okay
#345 [08:33] <MRBAMING> it downloads two archives, is it normal?
#346 [08:33] <Greymagic27> MRBAMING, It should download one .exe called 'adwcleaner'
#347 [08:33] <Greymagic27> Use this link to download it: https://downloads.malwarebytes.com/file/adwcleaner
#348 [08:34] <MRBAMING> it downloads adwcleaner_7.3.exe and mn3-setup_37469.....exe
#349 [08:34] <MRBAMING> mb3*
#350 [08:35] <Greymagic27> That sounds like you're downloading malwarebytes and adwcleaner. Only download adwcleaner by clicking on this link here: https://downloads.malwarebytes.com/file/adwcleaner
#351 [08:35] <MRBAMING> okay i can cancell that other thing
#352 [08:35] <MRBAMING> cancel*
#353 [08:36] <MRBAMING> now i have the adwcleaner
#354 [08:36] <Greymagic27> MRBAMING, Yep. Depending on what browser your on it will be different. For chrome click the drop down arrow on the download bar and click 'cancel' - For firefox click 'cancel' on the download popup box
#355 [08:36] <Greymagic27> MRBAMING, Great. Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#356 [08:40] * MRBAMING [webchat@31-4-242-178.red-acceso.airtel.net] has joined #minecrafthelp
#357 [08:40] <MRBAMING> hi?
#358 [08:40] <MRBAMING> I just lost the connection
#359 [08:41] <MRBAMING> Is there Grey...
#360 [08:41] <MRBAMING> Grey?
#361 [08:41] <Greymagic27> MRBAMING, Hey. Do you need the steps again?
#362 [08:41] * carloso [webchat@84.124.253.29.dyn.user.ono.com] has joined #minecrafthelp
#363 [08:41] <carloso> hi
#364 [08:42] <Greymagic27> carloso, Hey. How can we help?
#365 [08:42] <MRBAMING> i have the program
#366 [08:42] <Greymagic27> MRBAMING, Great. Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#367 [08:42] <carloso> hi, i have one problem while logging in a server
#368 [08:42] * MathiiBoii [webchat@94-18-238-173.rdns.bredalsparken.dk] has joined #minecrafthelp
#369 [08:42] <MRBAMING> it just found 1 threat
#370 [08:43] <Greymagic27> What's the problem? carloso
#371 [08:43] <Greymagic27> MRBAMING, Once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#372 [08:43] <MathiiBoii> Hello every time i try to join a server it syas this https://gyazo.com/f4ecd4112b85ed0cbcfd6fdba8588351
#373 [08:43] <MRBAMING> now clean & repair
#374 [08:43] <MRBAMING> okay
#375 [08:43] <MRBAMING> thanks
#376 [08:43] <Greymagic27> MathiiBoii, Disable your VPN or proxy :P
#377 [08:43] <MRBAMING> you are a good guy
#378 [08:43] <MathiiBoii> Greymagic27 thats the problem i dont have vpn og proxy
#379 [08:44] <carloso> when im logging theres an error called io.netty.channel.abstractchannel$annotatedconnectexception
#380 [08:44] * MRBAMING [webchat@31-4-242-178.red-acceso.airtel.net] has quit. (Client Quit)
#381 [08:44] <Greymagic27> MathiiBoii, Let's check that no programs on your PC are causing this issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#382 [08:44] <Greymagic27> ??> MathiiBoii tools/hjt
#383 [08:44] <Absol> MathiiBoii: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#384 [08:44] <Absol> MathiiBoii: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#385 [08:44] <Greymagic27> carloso, Can you DM me the server IP? /msg Greymagic27
#386 [08:45] <Greymagic27> Ah I see.
#387 [08:45] <Greymagic27> ??> carloso net/hamachi
#388 [08:45] <Absol> carloso: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#389 [08:45] <Absol> carloso: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#390 [08:46] <MathiiBoii> Absol https://paste.ubuntu.com/p/rGgVGDtptx/
#391 [08:46] <carloso> what is a vpn
#392 [08:46] <Greymagic27> carloso, It's a virtual private network, although minecraft blocks most of them now so I'd go for port forwarding your own server. https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server#
#393 [08:47] <Greymagic27> MathiiBoii, Thanks. Could you DM me the IP of the server you're trying to connect to? /msg Greymagic27
#394 [08:48] <MathiiBoii> Greymagic27 think i have do it now
#395 [08:49] * MRBAMING [webchat@195.red-88-17-230.dynamicip.rima-tde.net] has joined #minecrafthelp
#396 [08:49] <MRBAMING> hey! i'm back!
#397 [08:49] <Greymagic27> MathiiBoii, Yep. I'm going to see if I can join quickly, that way we can narrow down the issue to either something on your PC or the server itself
#398 [08:49] <MRBAMING> my computer just exploited
#399 [08:50] * carloso [webchat@84.124.253.29.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#400 [08:50] <MRBAMING> its a prank it probably worked
#401 [08:50] <Greymagic27> MRBAMING, If you followed the steps, now try minecraft
#402 [08:50] <MRBAMING> okey
#403 [08:50] <MRBAMING> okey or okay?
#404 [08:50] <Greymagic27> MathiiBoii, Alright. I can connect fine so I'm starting to think something on your PC is the cause of the issue. Hang on whilst I take a closer look at your hijackthis log
#405 [08:50] <Greymagic27> MRBAMING, Okay :P
#406 [08:51] <MRBAMING> :D
#407 [08:51] <MathiiBoii> Greymagic27 Okay
#408 [08:51] <MRBAMING> AVANGERS... assamble.
#409 [08:51] <MRBAMING> avangers hahahaha
#410 [08:52] <Andrio> You won't like them when they're avangry.
#411 [08:52] <Greymagic27> MathiiBoii, Can I ask, is this your PC or a school PC?
#412 [08:52] <MathiiBoii> Greymagic27 My own
#413 [08:52] <MRBAMING> hahahhaha
#414 [08:52] <Greymagic27> MathiiBoii, Can you disable avast? If that doesn't work try uninstalling it
#415 [08:53] <MRBAMING> the guys with the @, what do they do?
#416 [08:53] <MRBAMING> it has no sense sorry
#417 [08:53] <MathiiBoii> Greymagic27 Try thats now
#418 [08:53] <Greymagic27> MRBAMING, They're one of my many bosses :P They're an operator in the channel and oversee it, that sort of thing
#419 [08:53] <MRBAMING> im spanish xd
#420 [08:53] <MRBAMING> wow
#421 [08:54] <MRBAMING> OMG IT WORKED I LOVE YOU
#422 [08:54] <Greymagic27> MRBAMING, You're welcome :D Enjoy playing!
#423 [08:54] * MRBAMING [webchat@195.red-88-17-230.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#424 [08:55] * MathiiBoii [webchat@94-18-238-173.rdns.bredalsparken.dk] has joined #minecrafthelp
#425 [08:55] <MathiiBoii> Greymagic27 Donse't work cvan still not join
#426 [08:56] <Greymagic27> MathiiBoii, Can you try to uninstall avast?
#427 [08:56] <MathiiBoii> Greymagic27 Already did that
#428 [08:56] <Greymagic27> MathiiBoii, Ah. Can you send another hijackthis log?
#429 [08:57] <MathiiBoii> Greymagic27 The link to the paste stuff?
#430 [08:57] <Greymagic27> Yea, can you generate a new one though?
#431 [08:57] <Greymagic27> I can give you the steps again if you need them
#432 [08:58] <MathiiBoii> can you?
#433 [08:59] <MathiiBoii> Greymagic27 https://paste.ubuntu.com/p/CbpxJnRCsB/
#434 [09:00] <Greymagic27> Is it just that server that gives you that message?
#435 [09:00] * Scorlax [webchat@89-138-119-186.bb.netvision.net.il] has joined #minecrafthelp
#436 [09:00] <Scorlax> My brother bought minecraft (not a physical copy) years ago. I was active on his account about a year and a half ago and haven't used it since. I want to use it again, but I don't know the "redeem code" the website is asking me for. Again, he didn't buy a physical copy so I can't find it anywhere. Is there any way to find this redeem code again? Ca
#437 [09:00] <Scorlax> n I get the game another way? I know we used to own it so I don't understand why that isn't linked to the account.
#438 [09:00] <MathiiBoii> Greymagic27 Yes
#439 [09:00] <Greymagic27> Scorlax, Did you redeem the code on an account?
#440 [09:00] <Greymagic27> MathiiBoii, Can I ask, what country are you located in?
#441 [09:01] <MathiiBoii> Denmark
#442 [09:01] <MathiiBoii> Greymagic27
#443 [09:02] <Scorlax> Greymagic27, I believe so, yes
#444 [09:02] <Greymagic27> Scorlax, Do you know the login information for that account?
#445 [09:02] <Greymagic27> MathiiBoii, Hmm. One moment
#446 [09:02] <Scorlax> Greymagic27, yup. I logged in and it asked for the redeem code
#447 [09:02] <Greymagic27> Scorlax, Can you go here and check if it says you own the game? https://account.mojang.com/login
#448 [09:03] <Scorlax> just a sec
#449 [09:03] <Scorlax> Yes!
#450 [09:03] <Greymagic27> Scorlax, Hmm ok. And it's still asking you for the code?
#451 [09:04] <Scorlax> Greymagic27, thankyou! I believe I've figured it out. You're a life saver!
#452 [09:04] <Scorlax> The account is working
#453 [09:04] <Scorlax> Don't know how I didn't figure it out until now lol
#454 [09:04] <Scorlax> thanks
#455 [09:04] <Greymagic27> Scorlax, No problem. Enjoy!
#456 [09:05] * Scorlax [webchat@89-138-119-186.bb.netvision.net.il] has quit. (Client Quit)
#457 [09:06] <MathiiBoii> Greymagic27 anything new?
#458 [09:10] * Dionark [webchat@82.159.217.4.static.user.ono.com] has quit. (Quit: webchat.esper.net)
#459 [09:22] * WhyNyeTheQuestionGuy [webchat@174-124-221-53.dyn.centurytel.net] has joined #minecrafthelp
#460 [09:23] <WhyNyeTheQuestionGuy> Whenever I make a Minecraft game about 3 days later it will say unable to load then delete everything I built in the world, Its like it just restarted the world.
#461 [09:25] * Scorlax [webchat@89-138-119-186.bb.netvision.net.il] has joined #minecrafthelp
#462 [09:25] * WhyNyeTheQuestionGuy [webchat@174-124-221-53.dyn.centurytel.net] has quit. (Client Quit)
#463 [09:26] <Scorlax> While attempting to download minecraft version 1.14.2, this error message popped up "Unable to save download. hurt2.ogg"
#464 [09:26] <Scorlax> How can I get over this issue?
#465 [09:27] <Scorlax> While attempting to download minecraft version 1.14.2, this error message popped up "Unable to save download. hurt2.ogg" How can I get over this issue?
#466 [09:28] * Scorlax [webchat@89-138-119-186.bb.netvision.net.il] has quit. (Client Quit)
#467 [09:33] * Etan [webchat@c-73-1-7-22.hsd1.fl.comcast.net] has joined #minecrafthelp
#468 [09:34] <Etan> I cant figure out my security questions and I don’t have access to the email used to make my account since the email site closed down.
#469 [09:35] * PavelKuleshov [webchat@93-80-181-217.broadband.corbina.ru] has joined #minecrafthelp
#470 [09:37] * Jax [webchat@99-104-28-203.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#471 [09:37] <PavelKuleshov> Hi, guys. Get a inscription "Sorry! Make sure you are online and try again" for almost 3 days. Does anybody know how to fics this?
#472 [09:37] * Etan [webchat@c-73-1-7-22.hsd1.fl.comcast.net] has quit. (Client Quit)
#473 [09:37] <Jax> I redeemed a code on microsoft and cannot get my skin on mac
#474 [09:39] <Jax> ?
#475 [09:39] * Jax [webchat@99-104-28-203.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#476 [09:44] * HarnestX [webchat@dynrak234g-75-132-67-105.inwitelecom.net] has joined #minecrafthelp
#477 [09:44] <HarnestX> hello, can someone help me? my minecraft crashes everytime i load it up
#478 [09:44] <HarnestX> here's my DxDiag report: https://pastebin.com/Wz6p2KRb
#479 [09:44] <Greymagic27> PavelKuleshov, Hey. Could you provide a screenshot of the message?
#480 [09:44] <Greymagic27> ??> PavelKuleshov screenshot/external
#481 [09:44] <Absol> PavelKuleshov: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#482 [09:44] <Absol> PavelKuleshov: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#483 [09:44] <Greymagic27> ??> HarnestX launcher/log
#484 [09:45] <Absol> HarnestX: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#485 [09:45] <PavelKuleshov> yeap, give me a sec
#486 [09:47] <HarnestX> here you go: https://paste.ubuntu.com/p/YYMZpdJK8d/
#487 [09:47] <Greymagic27> HarnestX, Great. One moment
#488 [09:49] * drkght [webchat@195.red-79-148-160.dynamicip.rima-tde.net] has joined #minecrafthelp
#489 [09:50] <PavelKuleshov> https://imgur.com/a/gfEqOHo
#490 [09:50] * drkght [webchat@195.red-79-148-160.dynamicip.rima-tde.net] has quit. (Client Quit)
#491 [09:51] <Greymagic27> HarnestX, There is one driver for your graphics card right now, although its DCH meaning it's a bit harder to install. I've also found a driver on the lenovo website that's dated for april this year which may be worth trying. You can download it using this link: https://download.lenovo.com/consumer/mobiles/jvlc0aaf097g.exe
#492 [09:52] <Greymagic27> PavelKuleshov, The beta launcher has been causing problems for many users. Follow these steps to downgrade then see if you can login
#493 [09:52] <Greymagic27> ??> PavelKuleshov launcher/revert
#494 [09:52] <Greymagic27> ??> PavelKuleshov launcher/revert-beta
#495 [09:52] <Absol> PavelKuleshov: Go to your .minecraft folder
#496 [09:52] <Absol> PavelKuleshov: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#497 [09:54] * DELTAOFFICIAL19 [webchat@cpc86587-seve25-2-0-cust507.13-3.cable.virginm.net] has joined #minecrafthelp
#498 [09:55] <DELTAOFFICIAL19> Hi my account randomly changed it's name to Anton_777 and the skin changed while I was AFK
#499 [09:55] <DELTAOFFICIAL19> How can I get my old name back without waiting 37 days?
#500 [09:55] <Greymagic27> DELTAOFFICIAL19, Hey. If your name and skin were changed then it's likely that your account has been hacked. Email mojang with as much information as you can
#501 [09:55] <Greymagic27> ??> DELTAOFFICIAL19 account/send-email
#502 [09:55] <Absol> DELTAOFFICIAL19: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#503 [09:55] <Absol> DELTAOFFICIAL19: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#504 [09:56] <DELTAOFFICIAL19> I bought minecraft 6+ years ago, I don't think I'll be able to find that transaction ID
#505 [09:56] <Greymagic27> DELTAOFFICIAL19, If you can't find it, give them as much information as you can
#506 [09:57] <DELTAOFFICIAL19> ok thanks
#507 [09:57] * DELTAOFFICIAL19 [webchat@cpc86587-seve25-2-0-cust507.13-3.cable.virginm.net] has quit. (Client Quit)
#508 [10:03] <PavelKuleshov> Absol Thx, everything works now
#509 [10:04] <Greymagic27> PavelKuleshov, No problem :)
#510 [10:07] * jleena [webchat@ip-62-235-24-249.dsl.scarlet.be] has joined #minecrafthelp
#511 [10:07] <jleena> hello
#512 [10:08] <jleena> i have a probleme with minecraft i cannot start the game
#513 [10:08] <Greymagic27> jleena, Hey. What happens when you try?
#514 [10:08] <jleena> someone here?
#515 [10:08] <jleena> hi thx for answering
#516 [10:08] <jleena> it sya error cant load files
#517 [10:09] <Greymagic27> jleena, What's the exact message?
#518 [10:09] <jleena> its in french
#519 [10:09] <jleena> impossible to acces the files
#520 [10:09] <jleena> and i have this additionnal message
#521 [10:10] <jleena> i cant copy it here
#522 [10:10] <jleena> i reinstalled the game
#523 [10:10] <Greymagic27> jleena, Use https://paste.ubuntu.com to send the full message
#524 [10:10] <jleena> thx
#525 [10:11] <jleena> Lien : https://libraries.minecraft.net/optifine/OptiFine/1.13.2_HD_U_E5/OptiFine-1.13.2_HD_U_E5.jar Détails de l'erreur : Le fichier ou le r�pertoire est endommag� et illisible. Nom du fichier sur le disque : OptiFine-1.13.2_HD_U_E5.jar Chemin d'accès : C:\Users\jessa\AppData\Roaming\.minecraft\libraries\optifine\OptiFine\1.13.2_HD_U_E5\OptiFine-1
#526 [10:11] <jleena> .13.2_HD_U_E5.jar Existe : true
#527 [10:12] <Greymagic27> jleena, Can you try with normal 1.13.2?
#528 [10:12] * PavelKuleshov [webchat@93-80-181-217.broadband.corbina.ru] has quit. (Quit: webchat.esper.net)
#529 [10:13] <jleena> i tryed i get the same message
#530 [10:13] <jleena> you think its antivirus?
#531 [10:14] <Greymagic27> jleena, I'd like you to follow these steps to run a basic malware scan
#532 [10:14] <Greymagic27> ??> jleena av/adwcleaner
#533 [10:14] <Absol> jleena: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#534 [10:14] <Absol> jleena: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#535 [10:14] <jleena> i have al ready done this
#536 [10:15] <Greymagic27> jleena, Ah. In that case follow these steps:
#537 [10:15] <Greymagic27> jleena, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#538 [10:15] <Greymagic27> ??> jleena tools/hjt
#539 [10:15] <Absol> jleena: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#540 [10:15] <Absol> jleena: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#541 [10:16] <jleena> ok
#542 [10:17] * cirion [webchat@ea.xs4all.nl] has joined #minecrafthelp
#543 [10:18] * cirion [webchat@ea.xs4all.nl] has quit. (Client Quit)
#544 [10:20] <jleena> https://paste.ubuntu.com/p/WgsMdDCsxD/
#545 [10:21] <Greymagic27> Remove adblock plus for IE
#546 [10:21] <jleena> okey
#547 [10:21] <jleena> i dont use IE
#548 [10:21] <jleena> i use firefox
#549 [10:22] <Greymagic27> jleena, Either way. Having a adblocker installed could cause issues with minecraft
#550 [10:22] <jleena> that game work perfectly with adblock 2 week ago
#551 [10:22] <Greymagic27> jleena, These sort of things are known to just pop up randomly
#552 [10:24] <jleena> done
#553 [10:25] <Greymagic27> jleena, Restart your PC then try minecraft
#554 [10:26] <jleena> ok thx you
#555 [10:41] * felipe [webchat@bb41b063.virtua.com.br] has joined #minecrafthelp
#556 [10:41] <felipe> hi, i need to recuperate my account
#557 [10:42] <felipe> yes
#558 [10:42] <Greymagic27> ??> felipe account/send-email
#559 [10:42] <Absol> felipe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#560 [10:42] <Absol> felipe: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#561 [10:42] <felipe> yMota/i lost my email
#562 [10:44] <felipe> I lost my account and I don't have access to the email that it is registered
#563 [10:45] <Greymagic27> felipe, Give them as much information as you can. You don't need to email them with the same email you used to sign up with
#564 [10:46] <felipe> but i send for where?
#565 [10:46] <Greymagic27> https://help.mojang.com/customer/portal/emails/new
#566 [10:51] <felipe> i can not bro
#567 [10:52] <felipe> i need to recuperate with questions for my account
#568 [10:52] <felipe> because i dont have acess to email that my account it is registred
#569 [10:52] <Greymagic27> felipe, You need to email mojang using any email that you have access to
#570 [10:53] <felipe> i was did this
#571 [10:53] <Greymagic27> felipe, That's great! Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#572 [10:53] <felipe> I already answered
#573 [10:54] <felipe> I was directed to here
#574 [10:54] <Greymagic27> felipe, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account.
#575 [10:55] <felipe> a
#576 [10:55] <felipe> ok
#577 [11:10] * Double_A [webchat@c-76-110-123-231.hsd1.fl.comcast.net] has joined #minecrafthelp
#578 [11:10] <Double_A> Hello
#579 [11:11] <Double_A> I need help playing with mobile
#580 [11:19] <Greymagic27> ??> Double_A bedrock/support
#581 [11:19] <Absol> Double_A: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#582 [11:23] * jleena [webchat@ip-62-235-24-249.dsl.scarlet.be] has joined #minecrafthelp
#583 [11:23] <jleena> hi again
#584 [11:24] <jleena> i restared try mincraft same probleme , uninstalled minecraft installed it again same probleme
#585 [11:32] <jleena> no help please?
#586 [11:34] * iPage_Huski26 [webchat@bcdcfe0e.skybroadband.com] has joined #minecrafthelp
#587 [11:35] <Double_A> i need to play minecraft pe with minecraft java. Any thoughts?
#588 [11:38] * Shawn1 [webchat@104-59-84-134.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#589 [11:38] <Lord_Ralex> They are different games, so no.
#590 [11:39] <Shawn1> why am i not getting mojang emails on my yahoo email?. ik its not mojang because im getting them on my alt accoutns gmail
#591 [11:42] * Shawn1 [webchat@104-59-84-134.lightspeed.iplsin.sbcglobal.net] has quit. (Client Quit)
#592 [11:45] * lini [webchat@p5B3899DB.dip0.t-ipconnect.de] has joined #minecrafthelp
#593 [11:47] <jleena> someone to help me please?
#594 [11:47] <lini> I tried to play Minecraft 1.14 and then it said it can't access a data it does work with other versions though
#595 [11:50] * lini [webchat@p5B3899DB.dip0.t-ipconnect.de] has quit. (Client Quit)
#596 [12:00] * ilias [webchat@xdsl-89-0-158-182.nc.de] has joined #minecrafthelp
#597 [12:00] <ilias> hello can anybody help me pleaseeee
#598 [12:14] * Lord_of_Life [~Lord@77.28.171.56] has quit. (Ping timeout: 190 seconds)
#599 [12:17] * _Mafra_Ofi [webchat@a89-152-13-238.cpe.netcabo.pt] has joined #minecrafthelp
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#601 [12:18] <_Mafra_Ofi> Ola, comprei o minecraft full version, mas tive que formatar meu pc, e quando fui baixar de novo pediu me para comprar o minecraft, como posso fazer para resolver isto?
#602 [12:18] * Galaxy_2Alex [~Galaxy_2A@sserv01.jaffa.cat] has joined #minecrafthelp
#603 [12:19] <_Mafra_Ofi> Hi, I bought minecraft full version, but I had to format my pc, and when I went down again, he asked me to buy minecraft, how can I do this?
#604 [12:20] * Lord_of_Life [~Lord@46.217.59.166] has joined #minecrafthelp
#605 [12:21] * nut_meghan [webchat@184.21.6.230] has joined #minecrafthelp
#606 [12:21] <nut_meghan> hello!
#607 [12:21] <_Mafra_Ofi> hi
#608 [12:22] <nut_meghan> I've been on here before and then it temporarily closed, but I guess it's back now
#609 [12:23] * _Mafra_Ofi [webchat@a89-152-13-238.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#610 [12:23] <nut_meghan> so my problem before was that minecraft wouldn't launch and I bought it a couple days ago. so I tried uninstalling and reinstalling it, but when I tried to reinstall it, this message popped up: Unable to update the Minecraft Native Launcher. Help?
#611 [12:25] <nut_meghan> umm...
#612 [12:26] * nut_meghan [webchat@184.21.6.230] has quit. (Quit: webchat.esper.net)
#613 [12:28] * Meep [webchat@c-24-8-58-6.hsd1.co.comcast.net] has joined #minecrafthelp
#614 [12:30] <Meep> Hello, I am having a strange issue where sometimes when I right click once, in-game I click twice.
#615 [12:34] <ilias> So I have a problem i have the minecraft full version and now wanted to start the new 1.14 but who I press on download comes a window where is (= A file could not be accessed.
#616 [12:34] <ilias> URL: https://resources.download.minecraft.net/1b/1b172129daf7cd9a36d2b0f7820baf2e479e381a
#617 [12:34] <ilias> Error details: The request could not be made because of an I / O device error.
#618 [12:35] <ilias> Error details: The request could not be made because of an I / O device error.
#619 [12:35] <ilias> Filename: 1b172129daf7cd9a36d2b0f7820baf2e479e381a
#620 [12:35] * Melongott [webchat@c80-217-149-63.bredband.comhem.se] has joined #minecrafthelp
#621 [12:35] <ilias> what they mean
#622 [12:37] * MAJICAT [webchat@c-71-238-7-251.hsd1.wa.comcast.net] has joined #minecrafthelp
#623 [12:38] <ilias> can you help me
#624 [12:38] * MAJICAT [webchat@c-71-238-7-251.hsd1.wa.comcast.net] has quit. (Client Quit)
#625 [12:38] * Double_A [webchat@c-76-110-123-231.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#626 [12:40] <Melongott> Hi, i have a problem with my acc, i have an old acc where you needed to log in to Minecraft with the Username and not the email. Now i dont know the email and can log in to mc. I have tried to use the "forgot" password and typed in an email that I thought i had then but no.
#627 [12:44] <ilias> maybe you can change the email
#628 [12:55] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#629 [12:58] <urielsalis> Melongott, what is the username?
#630 [13:03] * Fellaneedshelp [webchat@89-24-56-193.nat.epc.tmcz.cz] has joined #minecrafthelp
#631 [13:03] <Fellaneedshelp> Hello? i need help.. i have forgotten my email, and i cant get into my account.. I know my name
#632 [13:04] * MAN [webchat@cpe-172-88-217-240.socal.res.rr.com] has joined #minecrafthelp
#633 [13:04] <MAN> What's the malware remover you guys recomend?
#634 [13:07] <MAN> Last time it's what solved my problem, and it's the same thing again.
#635 [13:07] * mozza [webchat@bcde7d69.skybroadband.com] has joined #minecrafthelp
#636 [13:07] <Lurks> Fellaneedshelp have you tried "forgot my password" and put in every email you know and see if you it worked?
#637 [13:07] <Lurks> ??> MAN av/adwcleaner
#638 [13:07] <Absol> MAN: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#639 [13:07] <Absol> MAN: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#640 [13:08] <MAN> Ty
#641 [13:08] * mashedpotato [webchat@58.121.151.122.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
#642 [13:08] <mozza> Ive forgotten the email i used to buy my Minecraft account so Im having trouble logging in
#643 [13:08] <Fellaneedshelp> @Absol, any tips what to do when i have forgotten email?
#644 [13:09] <Lurks> ?? bot
#645 [13:09] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#646 [13:09] * MAN [webchat@cpe-172-88-217-240.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#647 [13:10] <Lurks> mozza have you tried "forgot my password" and put in every email you know and see if it worked?
#648 [13:11] <Fellaneedshelp> @Lurks Tried that too :c
#649 [13:11] <mozza> Lurks ive tried that yeah
#650 [13:11] <Fellaneedshelp> @mozza, did you forgot email too?
#651 [13:11] <mozza> fellaneedshelp yeah
#652 [13:12] <Fellaneedshelp> :c
#653 [13:12] <Melongott> urielsalis Melongott
#654 [13:12] <Lurks> Fellaneedshelp mozza you'll have to contact mojang support, do you need the links?
#655 [13:12] <mozza> lurks yes please
#656 [13:13] <Fellaneedshelp> I did, they still havent respond
#657 [13:13] <Fellaneedshelp> 2 days ago i contacted them
#658 [13:13] <Lurks> ??> mozza mojang/email
#659 [13:13] <Absol> mozza: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#660 [13:13] <Absol> mozza: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#661 [13:13] <Fellaneedshelp> They are replying things recieved on April 26th
#662 [13:13] <mozza> lurks thank you how long does a reply normally take
#663 [13:13] <Lurks> Fellaneedshelp unfortunately the wait time is very long as you can see on the "when will i her back" link
#664 [13:13] <urielsalis> Fellaneedshelp, 2 days ago it was April 12th, they are getting faster
#665 [13:13] <Fellaneedshelp> it was 24th
#666 [13:13] <Fellaneedshelp> i remember
#667 [13:14] <urielsalis> ??> Fellaneedshelp account/send-email/wait-time
#668 [13:14] <Absol> Fellaneedshelp: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#669 [13:14] <Fellaneedshelp> It will take long time
#670 [13:14] <Fellaneedshelp> Any tips? because when i try to login to mc launcher, i know username, but no password, thats why i need that email
#671 [13:14] <Fellaneedshelp> :c
#672 [13:15] <urielsalis> Fellaneedshelp, you will need to wait for Mojang
#673 [13:15] <mozza> fellaneedhelp so like 3 weeks?
#674 [13:15] <Fellaneedshelp> i think so
#675 [13:15] <Fellaneedshelp> ah
#676 [13:15] <mozza> fellaneedhelp damn
#677 [13:15] <Fellaneedshelp> i bought it 6 months ago, played only while.. now i want to go back.... and forgot everything
#678 [13:16] <mozza> fellaneedshelp i bought mine years ago and havent played in years
#679 [13:16] <Fellaneedshelp> :(
#680 [13:16] <mozza> :(((((((((
#681 [13:16] * mashedpotato [webchat@58.121.151.122.sta.dodo.net.au] has joined #minecrafthelp
#682 [13:17] <Fellaneedshelp> I know my username is FlowikCZ.. i searched it on hypixel player list.. but the fu**ing password and email
#683 [13:18] <urielsalis> Fellaneedshelp, that account is migrated, did you use to login with your email or username?
#684 [13:18] <Fellaneedshelp> username
#685 [13:19] * ilias [webchat@xdsl-89-0-158-182.nc.de] has quit. (Quit: webchat.esper.net)
#686 [13:20] <urielsalis> ??> Fellaneedshelp account/hacked
#687 [13:20] <Absol> Fellaneedshelp: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#688 [13:20] <Absol> Fellaneedshelp: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#689 [13:21] <mashedpotato> grr at login I still get "sorry! make sure you are online and try again"
#690 [13:21] <Fellaneedshelp> I know that my account wasnt hacked, i just forgot my password.. cuz i know this password was somehow different from my others
#691 [13:22] <urielsalis> Fellaneedshelp, The account was migrated by someone, if you didnt do it, someone else did it
#692 [13:22] <urielsalis> ??> mashedpotato tools/hjt
#693 [13:22] <Fellaneedshelp> wait, wait
#694 [13:22] <Absol> mashedpotato: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#695 [13:22] <Absol> mashedpotato: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#696 [13:22] <Fellaneedshelp> What does migrated mean.. im not sure
#697 [13:22] <urielsalis> Fellaneedshelp, you stop logging with a Minecraft account(username) and you start logging in to a Mojang account(email)
#698 [13:23] <Fellaneedshelp> I really dont remember, but im sure i was using username
#699 [13:23] <Fellaneedshelp> So, it is possible
#700 [13:23] <urielsalis> Fellaneedshelp, If someone changes the email of the account, then they start logging in with that email(and you cannot login with the username anymore)
#701 [13:23] <Fellaneedshelp> oh
#702 [13:23] <Fellaneedshelp> that is maybe it
#703 [13:23] <mashedpotato> https://paste.ubuntu.com/p/kGfkhXFRbS/
#704 [13:23] <Fellaneedshelp> someone hacked my acc
#705 [13:24] <urielsalis> Fellaneedshelp, you need to wait for Mojang answer
#706 [13:24] <Fellaneedshelp> That will be next month
#707 [13:24] <Fellaneedshelp> :c
#708 [13:25] <urielsalis> ??> mashedpotato av/adwcleaner
#709 [13:25] <Absol> mashedpotato: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#710 [13:25] <Absol> mashedpotato: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#711 [13:25] <mashedpotato> I saw that in chat before and ran the scan and cleanup
#712 [13:26] <mashedpotato> so pc has restarted and problem persists
#713 [13:26] <urielsalis> ??> mashedpotato launcher/revert-beta
#714 [13:26] <Absol> mashedpotato: Go to your .minecraft folder
#715 [13:26] <Absol> mashedpotato: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#716 [13:27] * Fellaneedshelp [webchat@89-24-56-193.nat.epc.tmcz.cz] has quit. (Quit: webchat.esper.net)
#717 [13:29] <mashedpotato> done, do I run launcher now?
#718 [13:34] <Lurks> mashedpotato yep
#719 [13:34] <mashedpotato> ok all is good, that reverted version then i updated to 1.14 and all is fine
#720 [13:35] <mashedpotato> does that mean newer beta version was an issue?
#721 [13:36] * dor800 [webchat@bzq-79-182-26-218.red.bezeqint.net] has joined #minecrafthelp
#722 [13:36] <dor800> hi
#723 [13:37] * dor800 [webchat@bzq-79-182-26-218.red.bezeqint.net] has quit. (Client Quit)
#724 [13:37] * axceel [webchat@b1233595.virtua.com.br] has joined #minecrafthelp
#725 [13:38] <mashedpotato> I must try and get some more sleep :) thank you all for the help, great service, I'll leave this open so I can read back later, thanks again
#726 [13:38] <axceel> How do I solve this problem? "f7/f78ede81160002fc0561218c7ecd97e91cccab7c"
#727 [13:40] <Lurks> ??> axceel launcher/log
#728 [13:40] <Absol> axceel: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#729 [13:40] * Melongott [webchat@c80-217-149-63.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#730 [13:40] <Lurks> axceel i'm not exactly sure what that is
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#732 [13:55] * MayMay [webchat@pool-108-6-3-227.nycmny.fios.verizon.net] has joined #minecrafthelp
#733 [13:57] * Dale [webchat@68-184-133-21.dhcp.stbr.ga.charter.com] has joined #minecrafthelp
#734 [13:57] <teccdecc> i have windows 10 and purchased the java version, when i tried to launch it gets stuck 90% into the white Mojang screen. Can i get a refund so i can buy the Windows 10 edition
#735 [13:58] <MayMay> HI, Ive been having a very specific problem with Java edition on my Windows 8, whenever i try to launch even the launcher itself it tells me that it cannot run and to reinstall, but I have tried that many times, Ive had the game since 2011 I think and Ive never seen this.
#736 [13:58] <Dale> We are a coding center for kids. We run Minecraft camps. When we all log in we are getting blocks. Does anyone know how I can get our center whitlisted?
#737 [14:00] <mattym> Dale, You would need to speak with Mojang directly about that. Not sure if they can change it on their end or not.
#738 [14:00] <mattym> ??> Dale mojang/email
#739 [14:00] <Absol> Dale: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#740 [14:00] <Dale> Got it! Thank you!
#741 [14:00] <Absol> Dale: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#742 [14:00] <mattym> Dale, Until they get back to you.
#743 [14:01] <mattym> Dale, If you make sure there is at least a 1 hour period where no one on the network tries to log in. It should clear on its own
#744 [14:04] <Lurks> ??> teccdecc refund
#745 [14:05] <Lurks> teccdecc here's there policy:https://help.mojang.com/customer/portal/articles/359338
#746 [14:07] <Lurks> MayMay do you have any of these software causing the issue, please remove any if you have installed: https://minecraftirc.net/support-articles/known-incompatible-software/
#747 [14:07] * TestSubjectNR2 [webchat@80.86.74.56] has joined #minecrafthelp
#748 [14:08] <TestSubjectNR2> I know everyting about this account except the email of it. The name of the account is TestSubjectNR2
#749 [14:09] <Lurks> TestSubjectNR2 have you tried "forgot my password" and put in every email you know to see if it worked?
#750 [14:09] * TestSubjectNR2 [webchat@80.86.74.56] has quit. (Client Quit)
#751 [14:13] <MayMay> I believe my issue was caused by using twitch to launch it. I do not have any programs that were on there.
#752 [14:29] <Lurks> MayMay oh alright, i have no idea about twitch with minecraft
#753 [14:41] * ChildOfThanos162 [webchat@c-76-28-129-127.hsd1.wa.comcast.net] has joined #minecrafthelp
#754 [14:42] <ChildOfThanos162> Hey, is Minecraft Realms down? All my friends, including me are having trouble connecting
#755 [14:46] * allie [webchat@cpe-76-167-200-255.san.res.rr.com] has joined #minecrafthelp
#756 [14:47] <allie> hi so i already payed for my minecraft account and it is Popsiclemuch123 and i restarted my computer and now it says i did not pay for my account what do i do!
#757 [14:48] * Mike1 [webchat@ip-64-146-227-24.noanet.net] has joined #minecrafthelp
#758 [14:49] <Lurks> ChildOfThanos162 the 2realms, i'm in are green dots and connect fine
#759 [14:49] <Lurks> allie do you see your game, when you login to account.mojang.com/me ?
#760 [14:49] <ChildOfThanos162> Yeah, I have green dots, but I whenever I click play, it hangs/times out and doesn't even give an error code
#761 [14:49] <Mike1> I am trying to reset my password and when I click the reset link, I never receive an email with a reset link. Yes i checked my trash folder
#762 [14:50] <ChildOfThanos162> it just says Error connecting, please try again later
#763 [14:50] <Lurks> Mike1 you'll have to contact mojang support, do you need links?
#764 [14:50] <allie> no just a card and i cant see my username/
#765 [14:50] <Mike1> Yes
#766 [14:50] <Lurks> ??> Mike1 account/send-email
#767 [14:50] <Absol> Mike1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#768 [14:50] <Absol> Mike1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#769 [14:51] <allie> it does not show my game ore user
#770 [14:52] * MayMay [webchat@pool-108-6-3-227.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#771 [14:52] <Lurks> allie ok, do you have email to confirm your purchase?
#772 [14:52] <allie> yes
#773 [14:52] <allie> its allie.bobritchi1@yahoo.com
#774 [14:53] <Lurks> ChildOfThanos162 are you able to turn off/on the realm, if your the owner
#775 [14:53] <Lurks> allie please don't post email here, this is a community help chat
#776 [14:53] <allie> ok sorry
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#778 [14:53] <ChildOfThanos162> Lurks I'm not the owner, but I can contact the guy who is
#779 [14:53] <allie> what do i do though
#780 [14:54] <allie> i cant acess my account at all
#781 [14:54] <Lurks> allie you need to contact mojang support to assist you, do you need the links?
#782 [14:54] <allie> yes please
#783 [14:54] <Lurks> ??> allie account/send-email
#784 [14:54] <Absol> allie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#785 [14:54] <Absol> allie: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#788 [14:59] <ChildOfThanos162> This is also a trial version of realms
#789 [14:59] <ChildOfThanos162> Is there anyway to get the save/world backup from the server?
#790 [15:00] * xphils [webchat@vpn.croftonhouse.ca] has joined #minecrafthelp
#791 [15:00] <xphils> tried to purchase minecraft ios coins for my son via family sharing. account charged, but no coins... help?
#792 [15:02] <Lurks> ChildOfThanos162 there should be a option to backup the world and download it: here are the other settings ,he/she should have: https://help.mojang.com/customer/portal/articles/1666367
#793 [15:03] <Lurks> xphils this is a java edition help chat, i don't have much knowledge about that edition, sorry
#794 [15:03] <Lurks> ??> xphils bedrock
#795 [15:04] <xphils> okay... is there an ios chat?
#796 [15:05] <urielsalis> xphils, Minecraftforums.net or discord.gg/minecraft
#797 [15:05] <xphils> urielsalis: ty
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#800 [15:10] * xGTrickz [webchat@0542bdde.skybroadband.com] has joined #minecrafthelp
#801 [15:10] <xGTrickz> hey guys
#802 [15:10] <xGTrickz> so basically, i dont have access to my email i used to register for my original minecraft account, so i cannot migrate
#803 [15:10] <xGTrickz> what can i do?
#804 [15:11] <urielsalis> ??> xGTrickz account/send-email
#805 [15:11] <Absol> xGTrickz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#806 [15:11] <Absol> xGTrickz: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#807 [15:11] * Karissa [webchat@c-73-37-100-113.hsd1.wa.comcast.net] has quit. (Client Quit)
#808 [15:12] <xGTrickz> I dont have the transaction ID
#809 [15:12] <xGTrickz> it was years ago
#810 [15:12] <urielsalis> ??> xGTrickz account/trans-id
#811 [15:12] <Absol> xGTrickz: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#813 [15:22] * nicker [webchat@ool-43537a65.dyn.optonline.net] has joined #minecrafthelp
#814 [15:23] <nicker> hello, my minecraft loading screen bar only goes half way then it stops and doesn't load
#815 [15:23] <nicker> never mind it works lol
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#817 [15:27] * d-mon [webchat@67.51-175-212.customer.lyse.net] has joined #minecrafthelp
#818 [15:28] <d-mon> Where can I find Realm service status?
#819 [15:29] <urielsalis> d-mon, https://help.mojang.com/
#820 [15:30] <d-mon> https://help.mojang.com/customer/en/portal/articles/1666367-admin-options-for-realms-java-edition , to me it look all should be working. I'll guess I'll just wait for an answer on the mail I sent them...
#821 [15:35] * Halfkroon [webchat@50729305.static.ziggozakelijk.nl] has joined #minecrafthelp
#822 [15:38] <Halfkroon> Hello! Currently having an issue logging in. My launcher got updated a few days ago, and ever since it keeps saying I can only play offline. I could play online just fine until just now, when it wouldn't let me connect to Realms because of an "invalid session", so I logged out in the launcher, but when I try to login it tells me "Sorry! Make sure y
#823 [15:38] <Halfkroon> ou are online and try again.". Obviously, I am connected to the internet just fine
#824 [15:39] <Halfkroon> I tried to see if the login servers were having any issue but I'm not seeing anything reported
#825 [15:39] <Halfkroon> I tried restarting the game, restarting the computer, etc
#826 [15:39] * KJ [webchat@214.212.7.51.dyn.plus.net] has joined #minecrafthelp
#827 [15:40] <KJ> Hi guys
#828 [15:45] <Halfkroon> I have also tried reinstalling the launcher, to no avail
#829 [15:46] <urielsalis> ??> Halfkroon launcher/revert-beta
#830 [15:46] <Absol> Halfkroon: Go to your .minecraft folder
#831 [15:46] <Absol> Halfkroon: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#832 [15:48] <Halfkroon> Ah, brilliant, that did it
#833 [15:48] <Halfkroon> Thanks!
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#837 [16:02] * Blaster2p [webchat@ool-43574fb6.dyn.optonline.net] has joined #minecrafthelp
#838 [16:02] <Blaster2p> My minecraft is stuck on the mojang loading screen
#839 [16:03] <Blaster2p> My minecraft is stuck on the mojang loading screen, how can I fix this?
#840 [16:09] <Galaxy_2Alex> ??> Blaster2p av/adwcleaner
#841 [16:09] <Absol> Blaster2p: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#842 [16:09] <Absol> Blaster2p: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#843 [16:11] * g3 [webchat@97-119-255-7.omah.qwest.net] has joined #minecrafthelp
#844 [16:11] * Carter434 [webchat@225.sub-174-226-13.myvzw.com] has joined #minecrafthelp
#845 [16:12] <g3> hi
#846 [16:12] <g3> '
#847 [16:12] <Galaxy_2Alex> g3, Hello
#848 [16:12] <Lurks> ge hi
#849 [16:12] <Carter434> Can anyone help me get my LAN world working?
#850 [16:12] <Galaxy_2Alex> Carter434, What's the issue?
#851 [16:13] <Carter434> I’m trying to join my 1.12.2 LAN world. I’m getting an error that says "io.netty.channel.AbstractChannel$AnnotatedNoRouteToHostException: No routetohost:"
#852 [16:13] <g3> my pc wont let me download minecarft it just keeps saying there has been a error
#853 [16:14] <g3> um
#854 [16:14] <Galaxy_2Alex> Carter434, Are you using "Open to LAN", or hosting a local server?
#855 [16:14] <Galaxy_2Alex> g3, What is the exact error message?
#856 [16:14] <g3> ill check give me a sec
#857 [16:14] <Carter434> Open to LAN
#858 [16:15] <Galaxy_2Alex> Carter434, Are both systems connected to the exact same non-public Wifi?
#859 [16:16] <Carter434> Yes, we’ve tried both a personal hotspot and the router in our house.
#860 [16:16] <g3> it says error Unable to save download.it_itjson
#861 [16:16] <Galaxy_2Alex> ??> g3 av/adwcleaner
#862 [16:16] <Absol> g3: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#863 [16:16] <Absol> g3: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#864 [16:17] <g3> ok thanks!
#865 [16:17] <Galaxy_2Alex> ??> Carter434 tools/hjt
#866 [16:17] <Absol> Carter434: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#867 [16:17] <Absol> Carter434: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#868 [16:17] <Galaxy_2Alex> Carter434, Please provide a log for both systems.
#869 [16:18] <Carter434> Ok 1 minute
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#871 [16:19] * g3 [webchat@97-119-255-7.omah.qwest.net] has quit. (Quit: webchat.esper.net)
#872 [16:24] <Carter434> Is there way of troubleshooting this? I’m not sure how I feel about downloading and scanning something on my computer.
#873 [16:26] <Carter434> Is there an alternative way of troubleshooting this*
#874 [16:26] <Galaxy_2Alex> Carter434, Some program(s) is blocking the connection between the systems, most likely security-related. There is also a tiny chance that your router does not support what you are trying to do, though I haven't encountered that. It could also be the Firewall being overprotective; or you manually blocked Java in the Firewall by selecting the wrong option when the popup showed up..
#875 [16:31] <Carter434> I’ve used LAN before. It was only recently that we’ve started having this problem so I’d assume it’s not a router issue. My firewall is turned off currently. Does that narrow down the possibilities at all?
#876 [16:32] * Blaster2p [webchat@ool-43574fb6.dyn.optonline.net] has joined #minecrafthelp
#877 [16:32] <Blaster2p> I have cleaned and repaired my computer. What do I do now?
#878 [16:33] <Galaxy_2Alex> Carter434, Yes, potentially intrusive programs installed on either or both machines. Here is a list of programs we consider incompatible with the game: https://minecraft.gamepedia.com/Mods/Installing_Forge_mods
#879 [16:33] * HyperNexus [webchat@233-86-206-209.in-addr.arpa.elevatefiber.com] has joined #minecrafthelp
#880 [16:33] <Galaxy_2Alex> wrong link, sorry
#881 [16:33] <Galaxy_2Alex> Carter434, https://minecraft.gamepedia.com/Mods/Installing_Forge_mods
#882 [16:33] <HyperNexus> I need help!
#883 [16:33] <Galaxy_2Alex> Blaster2p, Try running the game now.
#884 [16:33] <Galaxy_2Alex> Carter434, https://minecraftirc.net/support-articles/known-incompatible-software/
#885 [16:33] <Galaxy_2Alex> Carter434, Apologies again.
#886 [16:33] <Galaxy_2Alex> HyperNexus, How can we help?
#887 [16:33] <HyperNexus> Well I cant sign into Windows 10 minecraft
#888 [16:34] <Galaxy_2Alex> HyperNexus, You mean the Windows 10 Edition or the Java Edition?
#889 [16:34] <HyperNexus> Windows 10 Edition
#890 [16:34] <Galaxy_2Alex> HyperNexus, So the game doesn't open at all?
#891 [16:35] <HyperNexus> No it opens, but Once I login I cant do anything because I get an error to signing into my xbox live account
#892 [16:36] <Galaxy_2Alex> HyperNexus, What's the exact error message?
#893 [16:36] * Blaster2p [webchat@ool-43574fb6.dyn.optonline.net] has quit. (Client Quit)
#894 [16:36] <Carter434> I have Hamachi, Razer Synapse, and Discord.
#895 [16:36] <HyperNexus> Galaxy_2Alex one second let me see
#896 [16:37] <Galaxy_2Alex> Carter434, Hamachi can definitely be a problem, remove it.
#897 [16:37] <HyperNexus> Galaxy_2Alex It says We tried to sign you in to your xbox live account, but something went wrong
#898 [16:38] <Galaxy_2Alex> HyperNexus, Can you log into your Xbox Account in a browser?
#899 [16:38] <Carter434> I just uninstalled it. I’ll try to connect to the LAN again. 1 minute
#900 [16:38] <HyperNexus> Galaxy_2Alex Yes I can
#901 [16:39] <Galaxy_2Alex> HyperNexus, Restart your PC, then try to run the game again.
#902 [16:39] <HyperNexus> Galaxy_2Alex although, it doesn't give me the option to enter login information it just has me click sign in and it is suppost to sign me in
#903 [16:40] <Galaxy_2Alex> HyperNexus, Microsoft Logins are weird, email and password entering happens on seperate pages.
#904 [16:41] <HyperNexus> Okay I will try to restart my pc ill be back on soon
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#909 [16:46] <Jukialulu> Hello, I recently bought realms. I'm having an issue where I can't join my world and it will not allow me to reset my world.
#910 [16:47] <Galaxy_2Alex> Jukialulu, What happens when you try to join the Realm?
#911 [16:47] <Jukialulu> When I join my world on realms it says " world stuck in rest for 41m1s
#912 [16:49] <Jukialulu> "World stuck in RESET for 41m1s, since 2019-06-17T21:00:29.927Z - 500"
#913 [16:49] * Chris [webchat@199.204.239.162] has joined #minecrafthelp
#914 [16:49] <Chris> hello,
#915 [16:50] * ivan` [~ivan@static.38.6.217.95.clients.your-server.de] has joined #minecrafthelp
#916 [16:50] <Jukialulu> Hi
#917 [16:50] * ivan [~ivan@static.38.6.217.95.clients.your-server.de] has quit. (Ping timeout: 183 seconds)
#918 [16:50] <Chris> im trying to start Minecraft and it will not start
#919 [16:50] <Chris> the launcher open
#920 [16:50] * HyperNexus [webchat@233-86-206-209.in-addr.arpa.elevatefiber.com] has joined #minecrafthelp
#921 [16:50] <HyperNexus> Galaxy_2Alex That did not work
#922 [16:51] <Chris> but when I press play it downloads something and I am unable to go to the game
#923 [16:51] <Galaxy_2Alex> Chris, So the launcher doesn't open at all?
#924 [16:51] <Chris> no the launcher opens, but it tells me that something went wrong when I press play
#925 [16:51] <Galaxy_2Alex> Chris, Does it produce an error message?
#926 [16:51] <Chris> the big green button at the bopttom of the screen
#927 [16:51] <Galaxy_2Alex> Jukialulu, Unfortunately, I think Mojang needs to manually reset the Realm in that case. Contact Mojang, Absol will give you the information for it.
#928 [16:51] <Galaxy_2Alex> ??> Jukialulu mojang/email
#929 [16:51] <Absol> Jukialulu: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#930 [16:51] <Chris> yes it does
#931 [16:51] <Absol> Jukialulu: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#932 [16:52] <Galaxy_2Alex> ??> Chris launcher/log
#933 [16:52] <Absol> Chris: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#934 [16:52] <Galaxy_2Alex> Chris, Please copy the log after the game has crashed.
#935 [16:52] * KJ [webchat@214.212.7.51.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#936 [16:52] <Chris> here
#937 [16:52] <Chris> this is the error message
#938 [16:53] * mashedpotato [webchat@58.121.151.122.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
#939 [16:53] <Chris> Name: sl_si.json
#940 [16:53] <Chris> URL: https://resources.download.minecraft.net/3e/3e1eb14e05ebb811dae9095fac52d1a9a9d49981
#941 [16:53] <HyperNexus> Galaxy_2Alex I restarted my Computer and it changed nothing
#942 [16:54] * Chris [webchat@199.204.239.162] has quit. (Client Quit)
#943 [16:54] <Galaxy_2Alex> HyperNexus, Sounds like an Xbox Account-related issue to me. Contact Xbox Account Support.
#944 [16:54] <Galaxy_2Alex> HyperNexus, support.xbox.com
#945 [16:55] <Carter434> Ok, we tried it again and we got the same message. Just going to explain in further detail. There's Razer and Discord on my computer. My computer is also the host. The computer thats trying to connect has nothing on the list.
#946 [16:56] <Galaxy_2Alex> Carter434, What Antivirus program are you using?
#947 [16:56] <Carter434> How do I find out?
#948 [16:57] <Carter434> I’m using a macOS version 10.14.5
#949 [16:57] <Galaxy_2Alex> Carter434, The easiest way is to give me the HJT log.
#950 [16:57] <Carter434> If it’s a program on my computer it shouldn’t be that hard to find out right?
#951 [16:57] <Galaxy_2Alex> Carter434, Are both machines macOS?
#952 [16:57] <Carter434> yes
#953 [16:58] <Galaxy_2Alex> Carter434, Are you using any software to block ads, or do you have any parental protection program installed?
#954 [16:58] <HyperNexus> Galaxy_2Alex I have tried that and Talked to microsoft about that and i was sent to mojang, but mojang articles say that anything dealing with this we send to microsoft
#955 [16:58] <Carter434> Not that I’m aware of.
#956 [16:59] <Galaxy_2Alex> HyperNexus, Tell Microsoft you are stuck on the Xbox login, which has nothing to do with Mojang.
#957 [16:59] <Galaxy_2Alex> Carter434, And it workes in the past?
#958 [16:59] <Carter434> Yes
#959 [17:00] <Galaxy_2Alex> Carter434, Did you also try to connect manually by connecting to "localhost:port"?
#960 [17:00] <Carter434> Yes, it gave us the same error unfortunately.
#961 [17:01] <Galaxy_2Alex> Carter434, Could you provide a screenshot of the error occuring?
#962 [17:02] * Carter434 [webchat@225.sub-174-226-13.myvzw.com] has quit. (Quit: webchat.esper.net)
#963 [17:02] * Carter434 [webchat@225.sub-174-226-13.myvzw.com] has joined #minecrafthelp
#964 [17:03] <Carter434> Galaxy_2Alex/Users/owner/Desktop/Screen Shot 2019-06-17 at 6.02.01 PM.png
#965 [17:03] <Carter434> Are you able to open that?
#966 [17:03] * Jukialulu [webchat@184-091-106-042.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#967 [17:04] <Galaxy_2Alex> Carter434, No. That is a local file on your Mac, you wouldn't want me to be able to open it.
#968 [17:04] <Carter434> Got it. How do I send screen shots in the chat?
#969 [17:04] <Galaxy_2Alex> ??> Carter434 imgur
#970 [17:04] <Absol> Carter434: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#971 [17:05] <Carter434> Ok
#972 [17:05] * Carter434 [webchat@225.sub-174-226-13.myvzw.com] has quit. (Client Quit)
#973 [17:06] * Carter434 [webchat@pool-71-176-1-248.nrflva.east.verizon.net] has joined #minecrafthelp
#974 [17:09] <Carter434> https://imgur.com/a/92JJYAv
#975 [17:09] * nick [webchat@mta-65-186-40-4.cinci.rr.com] has joined #minecrafthelp
#976 [17:09] <nick> I lost the email connected to my account, what can I do?
#977 [17:10] * nick is now known as Guest82425
#978 [17:11] <Carter434> Galaxy_2Alex you see it?
#979 [17:11] <Guest82425> I lost the email connected to my account, what can I do?
#980 [17:11] <Lurks> Guest82425 have you tried "forgot my password" and put in all the email you know to see if any of them work?
#981 [17:11] <Guest82425> i know what email was used i just no longer have access to it
#982 [17:12] * jukialulu [webchat@184-091-106-042.res.spectrum.com] has joined #minecrafthelp
#983 [17:12] * jukialulu [webchat@184-091-106-042.res.spectrum.com] has quit. (Client Quit)
#984 [17:12] <Lurks> Guest82425 have you tried to recover your email from the email company to get access back?
#985 [17:13] <Guest82425> I wont be able to get it back its an old juno account from years ago
#986 [17:13] <Galaxy_2Alex> Carter434, My best guess at this point is that it's an issue with the Router itself.
#987 [17:14] <Carter434> I’ll try connecting on our hotspot
#988 [17:15] <Lurks> Guest82425 i think you have to contact mojang support to assist you in changing the email
#989 [17:15] <Guest82425> is there a faster way to do that than just the email cause that takes a really long time
#990 [17:15] <Lurks> Guest82425 unfortunately no
#991 [17:16] <Guest82425> bummer
#992 [17:16] <Guest82425> bummer
#993 [17:17] * Guest82425 [webchat@mta-65-186-40-4.cinci.rr.com] has left #minecrafthelp
#994 [17:18] * Santy_Pro54 [webchat@dynamic-ip-18161183103.cable.net.co] has joined #minecrafthelp
#995 [17:18] <Santy_Pro54> hi
#996 [17:19] <Santy_Pro54> theres someone?
#997 [17:19] * Carter434 [webchat@pool-71-176-1-248.nrflva.east.verizon.net] has quit. (Quit: webchat.esper.net)
#998 [17:19] <Lurks> Santy_Pro54 about 100people
#999 [17:20] * mooshroom [mooshroom@2.122.241.56] has joined #minecrafthelp
#1000 [17:20] * Carter434 [webchat@21.sub-174-226-10.myvzw.com] has joined #minecrafthelp
#1001 [17:20] <Galaxy_2Alex> Santy_Pro54, How can we help?
#1002 [17:21] * mooshroom [mooshroom@2.122.241.56] has quit. (Client Quit)
#1003 [17:22] <Carter434> We tried on a third computer we have. I opened the LAN and on our older computer, we saw the LAN world. On our new computer, we don’t see it. We were connected to a hotspot
#1004 [17:22] * ChildOfThanos162 [webchat@c-76-28-129-127.hsd1.wa.comcast.net] has joined #minecrafthelp
#1005 [17:22] <ChildOfThanos162> Hey, how do you turn off a minecraft realms server? Is it the same as closing it?
#1006 [17:22] <Galaxy_2Alex> Carter434, The LAN connection not showing up is a Mac-specific issue.
#1007 [17:22] <Galaxy_2Alex> Carter434, On Macs, you will in most cases need to manually enter the connection details.
#1008 [17:23] <Galaxy_2Alex> ChildOfThanos162, I think so, yes.
#1009 [17:23] <Carter434> You mean using the port?
#1010 [17:23] * Adrian [webchat@99-100-210-119.lightspeed.frsnca.sbcglobal.net] has joined #minecrafthelp
#1011 [17:24] <Adrian> is anyone having this same problem sorry! make sure you are online and try again when you add your email address and your password
#1012 [17:25] <ChildOfThanos162> Galaxy_2Alex ok, it just hangs when we try to close it
#1013 [17:25] <ChildOfThanos162> Galaxy_2Alex We also cant download any backups.
#1014 [17:25] <Santy_Pro54> galaxy look
#1015 [17:25] <Santy_Pro54> i had my minecraft account in a paper
#1016 [17:25] <Santy_Pro54> and my brother threw it in the garbvage
#1017 [17:26] <Galaxy_2Alex> Adrian, Are you using the Beta version of the Launcher?
#1018 [17:26] <Santy_Pro54> so i dont have the password but i have the mail.
#1019 [17:26] <Carter434> Theres a software update on the new computer. Were going to update it and try again.
#1020 [17:26] <Adrian> yes
#1021 [17:27] <Adrian> Galaxy_2Alex where I sign in everything is different I don't look like how it used to be
#1022 [17:27] <Galaxy_2Alex> Adrian, Press the windows key + R at the same time and type '%appdata%/.minecraft'. In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file change "channel": "beta", to "channel": "release"
#1023 [17:28] <Lurks> Santy_Pro54 have you tried "forgot my password"?
#1024 [17:29] <Santy_Pro54> lurks, yes but the problem is that i dont have the password to enter to my email
#1025 [17:29] <Santy_Pro54> the password of minecraft and my email is the same.
#1026 [17:31] <Adrian> Galaxy_2Alex okay thanks I did that and was that the new beta test console that Mojang wants to do next
#1027 [17:32] <Galaxy_2Alex> Adrian, It's the new launcher look, yes, but it's an early version so not stable yet.
#1028 [17:33] * Galaxy_2Temp [webchat@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#1029 [17:33] <Adrian> Galaxy_2Alex okay thx for your help to git my minecraft back
#1030 [17:33] <ChildOfThanos162> Actually Minecraft Realms isn't working at all. Whenever trying to make a connection to the server (turning it on or off) or downloading something, it just times out
#1031 [17:33] * Carter434 [webchat@21.sub-174-226-10.myvzw.com] has quit. (Quit: webchat.esper.net)
#1032 [17:35] <Galaxy_2Alex> ChildOfThanos162, There may be general issues with Realms right now. If it's not resolved within 24 hours, contact Mojang.
#1033 [17:35] * jukialulu [webchat@184-091-106-042.res.spectrum.com] has joined #minecrafthelp
#1034 [17:37] <ChildOfThanos162> We had this problem all yesterday too, I've already contacted Mojang
#1035 [17:38] <jukialulu> is this message to me?
#1036 [17:38] <ChildOfThanos162> Nope
#1037 [17:39] * Galaxy_2Alex [~Galaxy_2A@sserv01.jaffa.cat] has joined #minecrafthelp
#1038 [17:39] <Galaxy_2Temp> ChildOfThanos162, you'll have to wait for them to answer, just keep checking your Realm until you do hear back from them.
#1039 [17:40] <ChildOfThanos162> Will do
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#1044 [17:59] * rocketpuppet214 [webchat@CPEf81d0f80eaa3-CMf81d0f80eaa0.cpe.net.fido.ca] has joined #minecrafthelp
#1045 [17:59] <rocketpuppet214> Hello?
#1046 [18:00] <Galaxy_2Alex> rocketpuppet214, Hello
#1047 [18:00] <rocketpuppet214> Hi I have a issue with my launcher.
#1048 [18:00] <rocketpuppet214> It wont oppen.
#1049 [18:00] <rocketpuppet214> open*
#1050 [18:01] <Galaxy_2Alex> rocketpuppet214, Did you upgrade to the Beta version?
#1051 [18:01] <rocketpuppet214> Beta version?
#1052 [18:01] <rocketpuppet214> The new lancher?
#1053 [18:01] <Galaxy_2Alex> rocketpuppet214, Yes.
#1054 [18:02] <rocketpuppet214> No. I im not sure how
#1055 [18:02] <rocketpuppet214> I cant log in to my minecraft account on thier website either.
#1056 [18:02] <Galaxy_2Alex> ??> rocketpuppet214 launcher/reinst/win
#1057 [18:02] <Absol> rocketpuppet214: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#1058 [18:02] <Absol> rocketpuppet214: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#1059 [18:03] <rocketpuppet214> Okay.
#1060 [18:04] * rocketpuppet214 [webchat@CPEf81d0f80eaa3-CMf81d0f80eaa0.cpe.net.fido.ca] has quit. (Client Quit)
#1061 [18:05] * Lou [webchat@ip98-186-98-105.ks.ks.cox.net] has joined #minecrafthelp
#1062 [18:05] <Lou> How do I load my new Minecraft earth skin onto pe Minecraft?
#1063 [18:06] <Lou> Hello?
#1064 [18:06] <Lurks> Lou does it not show up in the skin section?
#1065 [18:06] <Galaxy_2Alex> Lou, One moment.
#1066 [18:08] * Lou [webchat@ip98-186-98-105.ks.ks.cox.net] has quit. (Client Quit)
#1067 [18:08] <Galaxy_2Alex> Lou, To apply a custom skin, open your Skin settings, click on the grey skin next to to default ones, and upload the skin file.
#1068 [18:10] * Halfkroon [webchat@50729305.static.ziggozakelijk.nl] has quit. (Quit: webchat.esper.net)
#1069 [18:10] * Lou [webchat@ip98-186-98-105.ks.ks.cox.net] has joined #minecrafthelp
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#1071 [18:12] * Nick [webchat@99-183-191-37.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#1072 [18:12] * Nick is now known as Guest19918
#1073 [18:13] <Guest19918> How do I fix the problem with the starter crashing
#1074 [18:14] <Galaxy_2Alex> Guest19918, Does it give you an error message?
#1075 [18:14] <Guest19918> one sec
#1076 [18:15] <Guest19918> It says "Game Crash An unexpected issue has occurred and the game has crashed"
#1077 [18:16] <Galaxy_2Alex> Guest19918, I will need the full crash log please.
#1078 [18:16] <Galaxy_2Alex> ??> Guest19918 paste
#1079 [18:16] <Absol> Guest19918: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1080 [18:17] <Guest19918> How do I retrieve the crash log
#1081 [18:17] <Guest19918> It doesn't seem one is provided
#1082 [18:18] <Galaxy_2Alex> Guest19918, Oh, my bad.
#1083 [18:18] <Galaxy_2Alex> ??> Guest19918 launcher/log
#1084 [18:18] <Absol> Guest19918: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1085 [18:18] <Galaxy_2Alex> Guest19918, Please copy the log after the game has crashed.
#1086 [18:26] <Guest19918> https://paste.ubuntu.com/p/DnBmVqZSMC/plain/
#1087 [18:27] <Galaxy_2Alex> Guest19918, How much space do you have left on your C drive?
#1088 [18:28] <Guest19918> I have 832 GB free
#1089 [18:31] <Galaxy_2Alex> Guest19918, Make sure you have enough RAM free to run the game.
#1090 [18:31] <Galaxy_2Alex> Guest19918, Check your Task Manager to see which programs use it up.
#1091 [18:34] <Guest19918> It appears my programs are barely using up any of it
#1092 [18:34] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1093 [18:35] <Guest19918> The most ram being used is by chrome at 1%
#1094 [18:35] <Galaxy_2Alex> Guest19918, Do you know if you are using a 32-bit or 64-bit system?
#1095 [18:37] <Guest19918> How can I check that
#1096 [18:37] <Galaxy_2Alex> ??> Guest19918 win/dxdiag
#1097 [18:37] <Absol> Guest19918: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1098 [18:39] <Guest19918> 64 bit
#1099 [18:40] * Isaiah [webchat@104.156.210.194] has joined #minecrafthelp
#1100 [18:40] <Isaiah> hello
#1101 [18:40] <Galaxy_2Alex> Isaiah, Hello
#1102 [18:40] <Galaxy_2Alex> ??> Guest19918 more-ram
#1103 [18:40] <Galaxy_2Alex> ??> Guest19918 launcher/more-ram
#1104 [18:40] <Absol> Guest19918: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#1105 [18:40] <Isaiah> Can someone help me?
#1106 [18:41] <Galaxy_2Alex> Guest19918, Something seems to be wrong with your JVM arguments, follow the instructions on that page to dedicated 2GB of RAM.
#1107 [18:41] <Galaxy_2Alex> Isaiah, Yes?
#1108 [18:42] <Isaiah> So I put in my account and password and when I press Log In on the website its not logging in and doesn't say Invalid Username or Password
#1109 [18:44] <Galaxy_2Alex> ??> Isaiah tools/hjt
#1110 [18:44] <Absol> Isaiah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1111 [18:44] <Absol> Isaiah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1112 [18:44] <Guest19918> I followed the forum posts instructions and it still crashes
#1113 [18:45] * ExoticKrypton [webchat@cpe-174-104-76-222.neo.res.rr.com] has joined #minecrafthelp
#1114 [18:45] <ExoticKrypton> On the Minecraft Windows edition (Better Together Cross-Play version). At one point I was able to play all of my friends downloaded content like the Simpsons skin pack, the Moana skin pack, etc...now only a few work like the Fallout Mash up, Campfire Tales skin pack and Greek mythology. I have tried multiple troubleshooting methods such as uninstal
#1115 [18:45] <ExoticKrypton> ling and reinstalling the game. Hard resetting my Xbox, getting on his account and trying to redownload everything, and more. Still nothing has worked, this must be an issue with the game since many people are experiencing this. I haven't been able to use most of the content for months now. Can this please be fixed?
#1116 [18:45] <Galaxy_2Alex> Guest19918, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder. Then try to run the game again.
#1117 [18:46] <Galaxy_2Alex> ExoticKrypton, Contact Xbox Account support: https://support.xbox.com
#1118 [18:46] <ExoticKrypton> I have contacted Xbox and was told to come here for support since this is an in-game problem that many many people are dealing with.
#1119 [18:47] <Galaxy_2Alex> ExoticKrypton, Have you already submitted an account support request to Mojang?
#1120 [18:48] * Fluf [webchat@34.sub-174-196-133.myvzw.com] has joined #minecrafthelp
#1121 [18:48] <Isaiah> @Absol Here is the link https://paste.ubuntu.com/p/y4xdkRs7dT/
#1122 [18:48] <ExoticKrypton> Yes in fact I have for a few months now dating all the way back since late 2018/early 2018. I was never helped on this issue.
#1123 [18:49] <Guest19918> I deleted it and re ran it and nothing has changed
#1124 [18:49] <ExoticKrypton> Late 2018/Early 2019*
#1125 [18:49] <Galaxy_2Alex> ??> Isaiah login/throttle
#1126 [18:49] <Absol> Isaiah: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1127 [18:49] <Absol> Isaiah: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1128 [18:50] <Galaxy_2Alex> ExoticKrypton, If they were unable to assist you, there is nothing I can do for you here either.
#1129 [18:50] <Galaxy_2Alex> ??> Guest19918 win/reinst
#1130 [18:50] <Absol> Guest19918: You may need to reinstall the locally installed files that Minecraft puts into place.
#1131 [18:50] <Absol> Guest19918: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1132 [18:50] <Fluf> Minecraft Nintendo switch mine coin not showing up in my account after bedrock update. any idea on how to recover them?
#1133 [18:50] <Guest19918> Alright I will attempt that
#1134 [18:51] <ExoticKrypton> but this is something thousands are going through. this content worked at one point and now i just have to not use it anymore? this sucks man
#1135 [18:51] <Galaxy_2Alex> Fluf, They are connected to your Microsoft Account, make sure you are logged in with the correct one.
#1136 [18:51] <Galaxy_2Alex> ExoticKrypton, If you can reliably reproduce the issue, report it as a bug on the bug tracjer: https://bugs.mojang.com
#1137 [18:51] <Fluf> I did still says zero in my balance.
#1138 [18:52] <Isaiah> Thx Absol
#1139 [18:55] <Galaxy_2Alex> Fluf, Try to contact Nintendo and Microsoft about it.
#1140 [18:58] <Fluf> I contact Nintendo, giving them all the information they will need like transaction number. they said that there not much they can do due to the update and try contacting Mojang about the issue, still waiting on a email response. Ill be contacting Microsoft in a few
#1141 [18:59] <Galaxy_2Alex> Fluf, You may need to wait for Mojang to reply. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#1142 [19:02] <Guest19918> I reinstalled and it still is crashing
#1143 [19:02] <Galaxy_2Alex> ??> Guest19918 win/java/reinst
#1144 [19:02] <Absol> Guest19918: You need to reinstall Java.
#1145 [19:02] <Absol> Guest19918: First, go to Programs and Features in Control Panel. Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#1146 [19:02] <Galaxy_2Alex> Guest19918, Make sure you install the 64-bit version.
#1147 [19:02] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1148 [19:07] * Mimbles [webchat@174-25-218-166.che.centurylink.net] has joined #minecrafthelp
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#1150 [19:09] <Mimbles> I'm having issues joining my friend's realm
#1151 [19:11] <Galaxy_2Alex> Mimbles, What issues?
#1152 [19:11] * Kamill [webchat@c-73-130-66-4.hsd1.pa.comcast.net] has joined #minecrafthelp
#1153 [19:12] <Mimbles> when i try joining, it tries connecting for a few seconds, but then it gives me an Internal Server Error
#1154 [19:12] <Mimbles> I'm in Java edition
#1155 [19:12] <Kamill> I need some help with Minecraft crashing on launch only on versions of 1.14
#1156 [19:12] <Guest19918> It crashed again
#1157 [19:12] <Guest19918> I reinstalled java 64-bit
#1158 [19:12] <Galaxy_2Alex> Kamill, Does it crash on launch, or when trying to join a world.
#1159 [19:13] <Kamill> Galaxy_2Alex on launch
#1160 [19:13] <Kamill> Galaxy_2Alex the launcher closes like normal then the game crashes after a few second or less
#1161 [19:14] <Galaxy_2Alex> ??> Kamill launcher/log
#1162 [19:14] <Absol> Kamill: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1163 [19:14] <Guest19918> Is there something else I should try
#1164 [19:15] <Kamill> yea, this is my problematic frame: J 3774 C2 com.mojang.datafixers.functions.Apply.one(Lcom/mojang/datafixers/functions/PointFreeRule;Lcom/mojang/datafixers/types/Type;)Ljava/util/Optional; (41 bytes) @ 0x0000000003a1bf5d [0x0000000003a1b860+0x6fd]
#1165 [19:15] <Guest19918> It gave me an error report
#1166 [19:15] <Galaxy_2Alex> Kamill, I will need the full crash log.
#1167 [19:15] <Galaxy_2Alex> Guest19918, I will need the full error report please.
#1168 [19:15] * Gillbert03 [webchat@88.206.216.121] has joined #minecrafthelp
#1169 [19:16] <Kamill> one sec
#1170 [19:16] <Galaxy_2Alex> Mimbles, Wait 24 hours, those issues usually resolve itself.
#1171 [19:16] <Kamill> my pc may bluescreen
#1172 [19:16] <Mimbles> it's been two days :/
#1173 [19:16] <Guest19918> https://paste.ubuntu.com/p/kx62SqXdFj/plain/
#1174 [19:16] <Mimbles> I've reinstalled minecraft and i've updated java
#1175 [19:16] <Gillbert03> my mincraft launcher says cant connet to the servers
#1176 [19:17] <Galaxy_2Alex> ??> Guest19918 win/dxdiag
#1177 [19:17] <Absol> Guest19918: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1178 [19:17] <Galaxy_2Alex> Mimbles, And it happens to all users of the Realm?
#1179 [19:17] <Mimbles> No, only me
#1180 [19:17] <Mimbles> My friend owns it, and there are three other people playing on it
#1181 [19:17] * Kamill [webchat@c-73-130-66-4.hsd1.pa.comcast.net] has joined #minecrafthelp
#1182 [19:17] <Galaxy_2Alex> ??> Mimbles tools/hjt
#1183 [19:17] <Absol> Mimbles: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1184 [19:17] <Absol> Mimbles: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1185 [19:18] <Kamill> alright so my pc bluescreened. lets try this again
#1186 [19:18] <Galaxy_2Alex> Gillbert03, Does it also happen in your browser?
#1187 [19:18] <Gillbert03> yes
#1188 [19:18] <Galaxy_2Alex> Gillbert03, Does "McLeaks" or "McAuthenticator" sound familiar to you? Please be aware that I need this information to fix your issue, there will be no negative consequences for you at this point whatsoever.
#1189 [19:19] <Gillbert03> no
#1190 [19:19] <Mimbles> https://paste.ubuntu.com/p/K2cZC9m2Sp/
#1191 [19:19] <Kamill> https://paste.ubuntu.com/p/CGKCFNTKtn/
#1192 [19:19] <Gillbert03> what do you mean with that?
#1193 [19:20] <Galaxy_2Alex> ??> Gillbert03 tools/hjt
#1194 [19:20] <Absol> Gillbert03: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1195 [19:20] <Absol> Gillbert03: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1196 [19:20] <Galaxy_2Alex> Gillbert03, Please make sure you run it as an Administrator.
#1197 [19:20] <Gillbert03> yes i do
#1198 [19:20] <Gillbert03> dosent work
#1199 [19:20] <Kamill> Heres my launcher log too: https://paste.ubuntu.com/p/dSVMHr2PVD/
#1200 [19:20] <Galaxy_2Alex> Kamill, I will need the contents of this file in your .miencraft folder: C:\Users\mille\AppData\Roaming\.minecraft\hs_err_pid1484.log
#1201 [19:21] <Kamill> https://paste.ubuntu.com/p/xvNq2WqHTy/
#1202 [19:22] <Guest19918> https://paste.ubuntu.com/p/mDRtrpzMht/
#1203 [19:23] <Galaxy_2Alex> Mimbles, Is this a company computer?
#1204 [19:23] <Mimbles> No it is not
#1205 [19:23] <Mimbles> It's my personal computer
#1206 [19:23] <Galaxy_2Alex> ??> Kamill win/reinst
#1207 [19:23] <Absol> Kamill: You may need to reinstall the locally installed files that Minecraft puts into place.
#1208 [19:23] <Absol> Kamill: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1209 [19:24] <Galaxy_2Alex> ??> Guest19918 oem/hp/product-number
#1210 [19:24] <Absol> Guest19918: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#1211 [19:24] <Absol> Guest19918: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#1212 [19:25] <Guest19918> 4SY34UA#ABA
#1213 [19:25] <Kamill> I have done that, Absol. I have also wiped my SSD and HDD, then reinstalled Windows. I have reinstalled Java. Im just stuck :/
#1214 [19:25] * Gillbert03 [webchat@88.206.216.121] has quit. (Quit: webchat.esper.net)
#1215 [19:27] <Kamill> Like it's so hit or miss. I have like a 2% chance that the game loads properly then the remaining 98% is either my pc freezing then bluescreening or a game crash
#1216 [19:28] <Galaxy_2Alex> Guest19918, Download and Install this driver: https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93293.exe
#1217 [19:28] <Galaxy_2Alex> ??> Kamill win/dxdiag
#1218 [19:28] <Absol> Kamill: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1219 [19:30] <Kamill> https://paste.ubuntu.com/p/n43SBsfxKX/
#1220 [19:33] <Galaxy_2Alex> Kamill, Does it BSOD only on Minecraft, or other things as well?
#1221 [19:33] <Kamill> Only crashes on Minecraft
#1222 [19:34] <Kamill> I never bluescreen besides when launching the Craft
#1223 [19:34] <Galaxy_2Alex> Kamill, If it happens after a full wipe, it kind of points to a potential obscure hardware issue.
#1224 [19:35] <Kamill> Yea thats what Im thinking
#1225 [19:35] <Kamill> Would it possible that a CPU overclock causes this
#1226 [19:35] <Kamill> be
#1227 [19:35] <Galaxy_2Alex> Kamill, Which is a bit out of our league here
#1228 [19:35] * Guest19918 [webchat@99-183-191-37.lightspeed.bcvloh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1229 [19:36] <Kamill> Got any recommendations on where to go or what to try?
#1230 [19:38] <Galaxy_2Alex> Kamill, Undo the overclock, see if it helps.
#1231 [19:39] <Kamill> Alright. I will be back with a response
#1232 [19:40] * Nick [webchat@99-183-191-37.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#1233 [19:40] * Fluf [webchat@34.sub-174-196-133.myvzw.com] has quit. (Quit: webchat.esper.net)
#1234 [19:40] * Nick is now known as Guest35879
#1235 [19:41] <Guest35879> I installed the link you sent
#1236 [19:41] <Guest35879> It restarted my computer
#1237 [19:42] <Guest35879> It worked thank you so much
#1238 [19:43] <Guest35879> I really appreciate it
#1239 [19:43] * Guest35879 [webchat@99-183-191-37.lightspeed.bcvloh.sbcglobal.net] has quit. (Client Quit)
#1240 [19:43] * TheBladeOfDarken [webchat@75-140-93-202.static.mtpk.ca.charter.com] has joined #minecrafthelp
#1241 [19:44] <TheBladeOfDarken> I need help with security questions on my account. I have login
#1242 [19:44] * Kamill [webchat@c-73-130-66-4.hsd1.pa.comcast.net] has joined #minecrafthelp
#1243 [19:44] <Galaxy_2Alex> TheBladeOfDarken, https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#1244 [19:44] <TheBladeOfDarken> I do not remember email I used for account, I just know login information
#1245 [19:45] <TheBladeOfDarken> Please help
#1246 [19:45] <Kamill> Alright guys. At least for my first launch, it worked. I either got lucky this time or lowering my CPU clock speed firxed it :)
#1247 [19:45] <Mimbles> lol it's risky overclocking cpu, it'll getcha with random crap like this
#1248 [19:46] <TheBladeOfDarken> Please help!
#1249 [19:46] <Galaxy_2Alex> TheBladeOfDarken, Have you already submitted an account support request to Mojang?
#1250 [19:46] <Kamill> Its strange since I only lowered it by .1ghz
#1251 [19:46] <TheBladeOfDarken> Yes, I have not heard from then yet
#1252 [19:47] <Galaxy_2Alex> TheBladeOfDarken, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#1253 [19:47] <TheBladeOfDarken> Galaxy_2Alex Okay, Thanks!
#1254 [19:47] <TheBladeOfDarken> Galaxy_2Alex Still on April 26th??
#1255 [19:47] * Kamill [webchat@c-73-130-66-4.hsd1.pa.comcast.net] has quit. (Client Quit)
#1256 [19:47] <TheBladeOfDarken> Galaxy_2Alex Will it take like 3 months then?
#1257 [19:47] <Mimbles> oh lol i checked earlier today and they were on april 24th
#1258 [19:48] <TheBladeOfDarken> Okay, thanks
#1259 [19:48] * TheBladeOfDarken [webchat@75-140-93-202.static.mtpk.ca.charter.com] has quit. (Client Quit)
#1260 [19:52] * SirZaxs [webchat@cpe-173-174-37-102.austin.res.rr.com] has joined #minecrafthelp
#1261 [19:53] <SirZaxs> my minecraft launcher is not connecting to wifi
#1262 [19:53] * natan_n10 [webchat@187-15-17-119.user.veloxzone.com.br] has joined #minecrafthelp
#1263 [19:53] <natan_n10> oi
#1264 [19:53] <Galaxy_2Alex> SirZaxs, Are you using the launcher with the new design?
#1265 [19:53] <Galaxy_2Alex> natan_n10, Hello
#1266 [19:53] <natan_n10> brazillian
#1267 [19:54] <SirZaxs> yes
#1268 [19:54] <Galaxy_2Alex> natan_n10, This channel only operates in English.
#1269 [19:54] <natan_n10> como mudo para portugues
#1270 [19:54] <Mimbles> ingles por favor
#1271 [19:54] <Galaxy_2Alex> No, this channel only operates in English.
#1272 [19:54] <SirZaxs> hi i am english
#1273 [19:54] <natan_n10> ok
#1274 [19:55] <natan_n10> how do I get my password reset code
#1275 [19:55] <natan_n10> being that I put my email all right and I do not receive
#1276 [19:55] <SirZaxs> the launcher with the new design is not connecting to the enternet
#1277 [19:55] <Galaxy_2Alex> natan_n10, After clicking "Reset Password", you should receive an email within one hour.
#1278 [19:55] <Galaxy_2Alex> SirZaxs, Press the windows key + R at the same time and type '%appdata%/.minecraft'. In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file change "channel": "beta", to "channel": "release"
#1279 [19:56] <natan_n10> I already did it more I did not receive until now
#1280 [19:57] <Galaxy_2Alex> natan_n10, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#1281 [19:59] * Tretre165 [webchat@c-73-14-206-24.hsd1.co.comcast.net] has joined #minecrafthelp
#1282 [19:59] <natan_n10> There is no way you can not send me
#1283 [19:59] <SirZaxs> thank you
#1284 [20:00] <Galaxy_2Alex> natan_n10, If the page didn't help, you will need to contact Mojang. Absol will give you the details.
#1285 [20:00] * Tretre165 [webchat@c-73-14-206-24.hsd1.co.comcast.net] has quit. (Client Quit)
#1286 [20:00] <Galaxy_2Alex> ??> natan_n10 account/trans-id
#1287 [20:00] <Absol> natan_n10: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1288 [20:00] <Galaxy_2Alex> ??> natan_n10 account/send-email
#1289 [20:00] <Absol> natan_n10: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1290 [20:00] <Absol> natan_n10: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1291 [20:00] * Jonathan [webchat@d24-235-171-219.home1.cgocable.net] has joined #minecrafthelp
#1292 [20:01] <Jonathan> Hello, I had an account a while back but I forget the password and email is there anyway I could get it back?
#1293 [20:01] * SirZaxs [webchat@cpe-173-174-37-102.austin.res.rr.com] has quit. (Quit: webchat.esper.net)
#1294 [20:01] <Galaxy_2Alex> Jonathan, Have you already submitted an account support request to Mojang?
#1295 [20:02] <Jonathan> I have sent a email for support
#1296 [20:02] <Galaxy_2Alex> Jonathan, Wait for them to reply. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#1297 [20:03] <Jonathan> would you know if I could even get it back?
#1298 [20:03] <Galaxy_2Alex> Jonathan, I don't know, I do not work for Mojang.
#1299 [20:04] <Jonathan> oh okay, thank you for your help!
#1300 [20:07] * Jonathan [webchat@d24-235-171-219.home1.cgocable.net] has quit. (Quit: webchat.esper.net)
#1301 [20:09] * Jahsed [webchat@75-139-75-64.dhcp.gnvl.sc.charter.com] has joined #minecrafthelp
#1302 [20:10] <Jahsed> So, basically, Java won't start
#1303 [20:10] <Galaxy_2Alex> Jahsed, Does it give you an error message?
#1304 [20:10] <Jahsed> Yes
#1305 [20:11] <Jahsed> Unable to start Java.
#1306 [20:11] <Jahsed> Error details: The requested operation requires elevation.
#1307 [20:11] <Galaxy_2Alex> Jahsed, Run the launcher as Administrator.
#1308 [20:11] <Jahsed> Problem has been fixed, Thank you!
#1309 [20:12] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
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#1311 [20:12] <Mimbles> hey Galaxy_2Alex , just wondering if you're still checking out my issue
#1312 [20:12] * yaz [webchat@072-186-250-157.res.spectrum.com] has joined #minecrafthelp
#1313 [20:13] * P4ND4_Z [webchat@107-140-189-93.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#1314 [20:14] <yaz> how do i get java editon to minecraft
#1315 [20:14] <Galaxy_2Alex> yaz, https://minecraft.net/
#1316 [20:15] <Galaxy_2Alex> ??> Mimbles av/adwcleaner
#1317 [20:15] <Absol> Mimbles: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1318 [20:15] <Absol> Mimbles: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1319 [20:15] <Galaxy_2Alex> ??> Mimbles av/malwarebytes
#1320 [20:15] <Absol> Mimbles: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#1321 [20:15] <Absol> Mimbles: Download it here: https://www.malwarebytes.org/
#1322 [20:15] <Absol> Mimbles: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#1323 [20:16] <P4ND4_Z> Hey, I was a beta tester as far back as 2011. I am not sure when I originally attempted to migrate my account but my copy of Minecraft is gone, all that is showing is my purchas of Cobalt (which I also bought during beta). I reached out to Skrill and they have already replied back to me with my Transaction ID proving I legally purchased the beta. I
#1324 [20:16] <P4ND4_Z> just want to play the game that legally own, how can I recover my copy of the game?
#1325 [20:17] <Galaxy_2Alex> P4ND4_Z, Have you already submitted an account support request to Mojang?
#1326 [20:17] * Mimbles [webchat@174-25-218-166.che.centurylink.net] has quit. (Quit: webchat.esper.net)
#1327 [20:18] * Mimbles [webchat@174-25-218-166.che.centurylink.net] has joined #minecrafthelp
#1328 [20:18] <Mimbles> I'm back
#1329 [20:19] <Mimbles> I did the clean and repair and restarted
#1330 [20:20] <Galaxy_2Alex> Mimbles, Both with Adwcleaner and Malwarebytes?
#1331 [20:20] * rocketpuppet214 [webchat@CPEf81d0f80eaa3-CMf81d0f80eaa0.cpe.net.fido.ca] has joined #minecrafthelp
#1332 [20:20] <rocketpuppet214> Hi
#1333 [20:20] <P4ND4_Z> Hello.
#1334 [20:20] <Mimbles> oh uhhhh i'll brb
#1335 [20:20] <rocketpuppet214> My minecraft launcher inst opening
#1336 [20:21] <Galaxy_2Alex> rocketpuppet214, Did you reinstall it?
#1337 [20:21] <rocketpuppet214> Yes
#1338 [20:21] <P4ND4_Z> Try CTRL+ALT+DELETE and check your task manager to ensure there isnt already a copy of the game running in the background.
#1339 [20:22] <Galaxy_2Alex> rocketpuppet214, Hover over the Minecraft Icon, then move the mouse up to the preview window, right-click, and press "Maximise". Visual aid: http://i.imgur.com/XcZUMUg.png
#1340 [20:22] <rocketpuppet214> The launcher itself isn't opening.
#1341 [20:23] <Galaxy_2Alex> rocketpuppet214, So there is no Minecraft icon at all on the bottom>
#1342 [20:23] <rocketpuppet214> No
#1343 [20:24] <Galaxy_2Alex> ??> rocketpuppet214 tools/hjt
#1344 [20:24] <Absol> rocketpuppet214: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1345 [20:24] <Absol> rocketpuppet214: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1346 [20:24] <rocketpuppet214> Alright.
#1347 [20:24] * yaz [webchat@072-186-250-157.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1348 [20:25] <Mimbles> hey Galaxy_2Alex can you send the instructions for malwarebytes again?
#1349 [20:25] <Galaxy_2Alex> ??> Mimbles av/malwarebytes
#1350 [20:25] <Absol> Mimbles: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#1351 [20:25] <Absol> Mimbles: Download it here: https://www.malwarebytes.org/
#1352 [20:25] <Absol> Mimbles: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#1353 [20:25] <Mimbles> thank you, scanning now
#1354 [20:26] <rocketpuppet214> Alex this is everything running on my pc?
#1355 [20:26] <Galaxy_2Alex> rocketpuppet214, Yes.
#1356 [20:26] <rocketpuppet214> Why?
#1357 [20:26] * Mimbles [webchat@174-25-218-166.che.centurylink.net] has quit. (Quit: webchat.esper.net)
#1358 [20:27] <Galaxy_2Alex> rocketpuppet214, Because something is causing problems.
#1359 [20:27] <rocketpuppet214> Ill trust you.
#1360 [20:27] * yaz [webchat@072-186-250-157.res.spectrum.com] has joined #minecrafthelp
#1361 [20:28] <yaz> hi, i downloaded the java version and paid 26 dollards and i cannot play
#1362 [20:28] <Galaxy_2Alex> yaz, Why not?
#1363 [20:28] * Mimbles [webchat@174-25-218-166.che.centurylink.net] has joined #minecrafthelp
#1364 [20:29] <yaz> it saids to download java i finally did but it wont let me playh
#1365 [20:29] <Galaxy_2Alex> ??> yaz win/java/reinst
#1366 [20:29] <Absol> yaz: You need to reinstall Java.
#1367 [20:29] <Absol> yaz: First, go to Programs and Features in Control Panel. Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#1368 [20:29] <Mimbles> Alright, malwarebytes scan is done and I did the quarantine thing and the threats were removed
#1369 [20:29] <Galaxy_2Alex> yaz, Make sure you install the 64-bit version.
#1370 [20:30] <rocketpuppet214> Too long cant send
#1371 [20:30] <yaz> is it going to charge me again?
#1372 [20:30] <Galaxy_2Alex> rocketpuppet214, Use the instructions please, send us the link to the paste.
#1373 [20:30] <Galaxy_2Alex> yaz, No.
#1374 [20:33] <rocketpuppet214> https://paste.ubuntu.com/p/B9PrP83HK3/
#1375 [20:34] * Whirita [webchat@edl43.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#1376 [20:34] <Whirita> Hello
#1377 [20:35] <Whirita> I have a problem
#1378 [20:35] <Mimbles> Alright, interesting development Galaxy_2Alex. i had my friend switch the realm to a completely new world, and I was able to join. He switched it back to the other world and i got the internal server error again
#1379 [20:36] * keely [webchat@120.20.204.192] has joined #minecrafthelp
#1380 [20:36] <Mimbles> so I'm thinking maybe my player file for that world is corrupted somehow, or my software is taking issue with some data in the world file
#1381 [20:36] <Whirita> I de-activated my Whirita account, I created mojang support thread because I wanna re-activate my account and I'm waiting 2 weeks for response.
#1382 [20:36] <keely> when i try to create an account, it says to enter a profile name, however i have entered a name.
#1383 [20:37] <Whirita> Maybe name is taken
#1384 [20:38] * keely [webchat@120.20.204.192] has quit. (Client Quit)
#1385 [20:38] <Whirita> so yeah, can Mojang help me?
#1386 [20:41] * Whirita [webchat@edl43.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#1387 [20:42] <Mimbles> Another interesting development Galaxy_2Alex. I have a copy of the same world on my computer, and I tried joining in a single player setting. When i try joining the world my minecraft crashes and gives me this error message: https://paste.ubuntu.com/p/YRWb4M8RHy/ Note: GoonTown is the realm name, yeet is the world name
#1388 [20:47] * rocketpuppet214 [webchat@CPEf81d0f80eaa3-CMf81d0f80eaa0.cpe.net.fido.ca] has quit. (Quit: webchat.esper.net)
#1389 [21:11] * quickspare [webchat@wsip-24-234-102-210.lv.lv.cox.net] has joined #minecrafthelp
#1390 [21:12] <quickspare> I keep getting disconnected from realms, it always says forcibly removed by host. I've tried quite a bit already.
#1391 [21:22] * P4ND4_Z [webchat@107-140-189-93.lightspeed.austtx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1392 [21:29] * Champ [webchat@144-163-41-142.dthn.centurylink.net] has joined #minecrafthelp
#1393 [21:29] * Dylan [webchat@c-73-249-27-101.hsd1.ct.comcast.net] has joined #minecrafthelp
#1394 [21:29] <Dylan> I need help migrating my legacy account
#1395 [21:30] <Dylan> it is saying that the username or password are wrong
#1396 [21:30] * Dylan [webchat@c-73-249-27-101.hsd1.ct.comcast.net] has quit. (Client Quit)
#1397 [21:32] <Champ> Anyone here to help?
#1398 [21:32] * P4ND4_Z [webchat@107-140-189-93.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#1399 [21:34] <P4ND4_Z> If I have my Transaction ID from Skrill that proves I bought this game early in Beta, and all that is showing up in my account is my copy of Cobalt... Do I have to wait for Mojang to respond to my e-mail for them to restore my copy of Minecraft? I purchased 3 copies of the beta in 2011 (one for myself, my brother and my friend).
#1400 [21:34] <CubeTheThird> Champ, what's up?
#1401 [21:34] <CubeTheThird> P4ND4_Z, as we are community volunteers here, we don't have the capabilities of restoring accounts, unlike Mojang
#1402 [21:36] <P4ND4_Z> Dang, okay then. I guess I will wait then, thank you.
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#1404 [21:36] <Champ> I'm having an issue with my account. I've tried all emails and none of them receive the reset passwords as if none of them match. I know my username from my minecraft account from several years back and have tried all possible emails and passwords. I've already migrated my account at some point into a mojang account. Why would none of my emails see
#1405 [21:36] <Champ> m to be connected?
#1406 [21:37] <CubeTheThird> Champ, what's your minecraft username?
#1407 [21:37] <Champ> Champizard
#1408 [21:38] <Mimbles> i'm getting a "game crashed whilst ticking memory connection" error when i try to load a single player world. The world was originally in a realm, but whenever i tried joining it it would give me a "internal server error" i had the owner of the realm download the world and send it to me so I could troubleshoot on my own
#1409 [21:38] <CubeTheThird> ??> Mimbles launcher/log
#1410 [21:38] <Absol> Mimbles: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1411 [21:38] <Mimbles> I have the crash report if you want to look at that
#1412 [21:39] <CubeTheThird> Champ, hmm as far as I can tell that name was changed earlier this year. Assuming you did not change it yourself, it's likely your account was compromised. You'll have to contact Mojang support for assistance
#1413 [21:39] <CubeTheThird> Mimbles, yes, copy it onto http://paste.ubuntu.com and give the URL here.
#1414 [21:39] <CubeTheThird> ??> Champ mojang/email
#1415 [21:39] <Absol> Champ: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1416 [21:39] <Absol> Champ: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1417 [21:39] <Mimbles> https://paste.ubuntu.com/p/7v9KryDCcx/
#1418 [21:39] <Champ> changed? do you know the email connected to it and when it happened?
#1419 [21:39] <Champ> And i emailed mojang 2 weeks ago. theyre really slow lol
#1420 [21:41] <CubeTheThird> Champ, we don't have access to that info here. You'll have to wait for their response
#1421 [21:41] <Champ> Howd you find out about teh username being changed?
#1422 [21:41] <CubeTheThird> Mimbles, according to that report, there are invalid characters used in a.. file name?
#1423 [21:41] <CubeTheThird> Champ, that info is publicly available
#1424 [21:41] <CubeTheThird> Champ, for example: https://namemc.com/search?q=astokboy
#1425 [21:42] <Mimbles> That's what I found as well, just not really sure how to go about fixing it
#1426 [21:42] <CubeTheThird> Mimbles, you say you downloaded that world directly from realms?
#1427 [21:42] <Mimbles> yes
#1428 [21:42] <CubeTheThird> Mimbles, and it hasn't worked since?
#1429 [21:42] <quickspare> I NEED HELP THO I CANT PLAY AT ALL
#1430 [21:42] <quickspare> :(((
#1431 [21:42] <Mimbles> For me it hasn't worked. My friends have been playing just fine
#1432 [21:42] <Champ> So the username got changed to astokboy for the account when playing? I havent seen any activity in my emails pertaining to mojang or minecraft
#1433 [21:42] <quickspare> I keep getting kicked out of realms
#1434 [21:42] <quickspare> it says forcibly removed by remote host!!!
#1435 [21:42] <CubeTheThird> quickspare, what error message?
#1436 [21:43] <CubeTheThird> Mimbles, as far as I can tell the issue is because of a datapack
#1437 [21:43] <quickspare> And how would I fix that? I uninstalled java, minecraft, then reinstalled a lot
#1438 [21:43] <quickspare> of times
#1439 [21:43] <quickspare> I'm connected to Ethernet by the way
#1440 [21:43] <CubeTheThird> quickspare, do you only have issues with realms, or other servers too?
#1441 [21:44] <Mimbles> Of course it is. My friends were so insistent that we play with datapacks, but I told them no, but of course they did it anyway
#1442 [21:44] <quickspare> I have only tried realms
#1443 [21:44] <CubeTheThird> quickspare, can you try connecting to this server: mctest.ae97.net
#1444 [21:44] <quickspare> but Im guessing servers too
#1445 [21:44] <quickspare> Ok
#1446 [21:44] <CubeTheThird> Mimbles, you could probably remove the datapack from the world
#1447 [21:44] <CubeTheThird> Mimbles, something called blazeandcave ?
#1448 [21:45] * bigsad [webchat@99-59-238-38.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1449 [21:45] <bigsad> I need help plz
#1450 [21:45] <Mimbles> I tried removing all of the datapacks from the world and launched it in single player but I got the same error
#1451 [21:45] <CubeTheThird> bigsad, with?
#1452 [21:45] <CubeTheThird> Mimbles, so the datapack in that world folder is empty?
#1453 [21:46] <Mimbles> After i tested it once I put them all back. Lemme remove them again and get the logs for you
#1454 [21:46] <bigsad> when I downloaded Minecraft it whent smoothly but then I tried to launch it and it said: The process cannot access the file because it is being used by another process.
#1455 [21:46] <CubeTheThird> Mimbles, your report says you've got like a dozen invalid/outdated datapacks
#1456 [21:46] <CubeTheThird> bigsad, what anti-virus and firewall software do you have?
#1457 [21:46] <Mimbles> Wow, alright
#1458 [21:46] <quickspare> I was able toc onnect
#1459 [21:46] <Mimbles> I just have windows defender, as far as I know
#1460 [21:46] <bigsad> drivertonic
#1461 [21:46] <quickspare> to connect*
#1462 [21:47] <CubeTheThird> bigsad, pretty sure that's not anti-virus. I'm gonna have you do a malware scan
#1463 [21:47] <CubeTheThird> ??> bigsad av/adwcleaner
#1464 [21:47] <Absol> bigsad: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1465 [21:47] <Absol> bigsad: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1466 [21:47] <CubeTheThird> quickspare, no issue. what anti-virus and firewall software do you have?
#1467 [21:47] <quickspare> I have malwarebytes
#1468 [21:47] <Mimbles> https://paste.ubuntu.com/p/GgSHQmt3W7/ here is the crash report from the same crash, without the datapacks
#1469 [21:48] <CubeTheThird> Mimbles, hmm strange. It's still crashing because of a datapack, but there aren't any listed in that report
#1470 [21:48] <Mimbles> i know right? this is frustrating
#1471 [21:49] <CubeTheThird> ??> quickspare tools/hjt
#1472 [21:49] <Absol> quickspare: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1473 [21:49] <Absol> quickspare: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1474 [21:49] <Mimbles> Right now I'm thinking about making a new world with the same seed without datapacks, copy over all of the region files and playerdata files, and seeing if that works
#1475 [21:50] * bigsad [webchat@99-59-238-38.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1476 [21:51] <CubeTheThird> Mimbles, hmm you might want to comment on this report: https://bugs.mojang.com/browse/MC-135110
#1477 [21:52] <CubeTheThird> Mimbles, but ya your idea there might also work
#1478 [21:52] <quickspare> https://paste.ubuntu.com/p/pBFtjxPhDV/
#1479 [21:52] <Mimbles> what would i say on that comment? i'm not really one for commenting on forums and stuff, never actually done it, but if it helps solve an issue I'm all for it
#1480 [21:53] <CubeTheThird> Mimbles, indicating you are also experiencing the issue, and possibly attach your world to the report
#1481 [21:53] <CubeTheThird> quickspare, one moment
#1482 [21:53] <Mimbles> the entire world?
#1483 [21:53] <Mimbles> or the crash report?
#1484 [21:53] <Mimbles> Because I'm the only one experiencing this issues out of 6 people on the world
#1485 [21:54] <CubeTheThird> quickspare, according to your report, you appear to be using a proxy or VPN
#1486 [21:54] <CubeTheThird> Mimbles, ideally both
#1487 [21:54] <Mimbles> alright
#1488 [21:55] <CubeTheThird> Mimbles, and just because people are having an issue doesn't meant they're gonna bother trying to fix it, or report it
#1489 [21:55] <quickspare> How though?
#1490 [21:55] <Mimbles> the issue that i'm having is making the world unjoinable for me, if my friends were having this issue they wouldn't be able to play at all. this started a few days ago, and I've been in discord with them as they're playing on the world, discussing what they're doing
#1491 [21:56] <CubeTheThird> quickspare, hard to say. Could have been installed by malware, or another user
#1492 [21:56] <CubeTheThird> quickspare, windows 10?
#1493 [21:56] <quickspare> Yep, I'll do a quick malware runthrough
#1494 [21:56] <CubeTheThird> quickspare, you may also want to look at this: https://www.windowsdigital.com/disable-proxy-settings-windows-10-permanently/
#1495 [21:57] <Mimbles> copying over the region files worked flawlessly, but the playerdata files aren't taking effect
#1496 [21:58] <quickspare> My proxy settings was already disabled
#1497 [21:58] <CubeTheThird> Mimbles, as in they aren't working, or they're causing the crash?
#1498 [21:58] <CubeTheThird> quickspare, try the registry settings section
#1499 [21:59] <Mimbles> I copied over the playerdata files, I still spawned in at worldspawn as a new player
#1500 [21:59] <CubeTheThird> Mimbles, the player name and/or UUID likely doesn't match then
#1501 [21:59] <Mimbles> oof
#1502 [21:59] <CubeTheThird> Mimbles, generally with singleplayer it will use a common name. I think it's just "player"
#1503 [21:59] <Mimbles> ah yeah, you're right
#1504 [22:00] <Mimbles> I'll launch it in a server and see if it works
#1505 [22:01] <quickspare> I don't know what registry settings section is
#1506 [22:04] <Mimbles> hmm, I actually opened up the dat file for my playerdata, and instead of my whole inventory and my levels of xp, I have nothing in the dat file. So instead of reading from the file, it overwrote it with the new player data
#1507 [22:04] <Mimbles> I have yet to check it in the server
#1508 [22:05] <CubeTheThird> quickspare, on the website. The section about doing it in the Registry
#1509 [22:05] * gabgra11 [webchat@107-192-142-106.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#1510 [22:06] <Mimbles> Update: i opened it up in the server, logged in, and I have my full inventory and experience. Transferring the playerdata files worked flawlessly
#1511 [22:06] * gabgra11 [webchat@107-192-142-106.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#1512 [22:07] <CubeTheThird> ah good
#1513 [22:08] <quickspare> I don't have the ProxyPerUser in the registry
#1514 [22:08] <Mimbles> uploading world to realms rn, fingers crossed
#1515 [22:09] <Mimbles> Just wish I had decent upload speed :/
#1516 [22:12] <CubeTheThird> quickspare, hm... let's run a different tool then
#1517 [22:12] <CubeTheThird> ??> quickspare av/adwcleaner
#1518 [22:12] <Absol> quickspare: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1519 [22:12] <Absol> quickspare: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1520 [22:13] <quickspare> I already have
#1521 [22:15] <CubeTheThird> quickspare, with adwcleaner?
#1522 [22:26] <Mimbles> Okay, this is annoying. i started uploading the completely vanilla world to the realm, but a friend stopped me and asked if I could at least include a couple datapacks. I obliged and stopped the upload. Now my realm is broken again. when you try to join it, it says "World stuck in UPLOAD" and I can't change the configuration of it at all
#1523 [22:27] * quickspare [webchat@wsip-24-234-102-210.lv.lv.cox.net] has joined #minecrafthelp
#1524 [22:27] <quickspare> Im back
#1525 [22:29] <CubeTheThird> sorry I g2g
#1526 [22:30] <Mimbles> :(
#1527 [22:31] * Mimbles [webchat@174-25-218-166.che.centurylink.net] has quit. (Quit: webchat.esper.net)
#1528 [22:31] * Fries [webchat@c-73-59-53-191.hsd1.wa.comcast.net] has joined #minecrafthelp
#1529 [22:33] <Fries> Hi, I bought Minecraft Java Edition by accident. I was trying to purchase Minecraft Windows 10 edition. But I thought that since I selected Windows, it would give me Windows 10 edition. Please help.
#1530 [22:40] * Ulysses [webchat@104-6-94-209.lightspeed.lsvlky.sbcglobal.net] has joined #minecrafthelp
#1531 [22:41] <Ulysses> Hey, I downloaded the wrong edition of Minecraft, will I get a refund or did I just blunder?
#1532 [22:45] * presto [webchat@dynamic-acs-24-144-218-201.zoominternet.net] has joined #minecrafthelp
#1533 [22:45] <presto> hey i bought the wrong version how do i return it
#1534 [22:50] * presto [webchat@dynamic-acs-24-144-218-201.zoominternet.net] has quit. (Client Quit)
#1535 [23:07] * Danny [webchat@107-190-127-222.cpe.teksavvy.com] has joined #minecrafthelp
#1536 [23:08] <Danny> I'm having trouble getting my account to migrate.
#1537 [23:08] <Danny> Do you guys have any access to accounts are is this like some third party thing
#1538 [23:09] <Danny> nvm you can't help me
#1539 [23:09] <Fries> I've been seeing a lot about migrating, what is it?
#1540 [23:10] <Danny> if you used to own minecraft back in the day you can't log in unless you make a new mojang account. Before it was just a username and password
#1541 [23:10] <Danny> sorry that came out wrong.
#1542 [23:10] <Fries> Oh! I get it
#1543 [23:11] <Danny> Migrating is when an old account is brought into the new mojang account system
#1544 [23:11] <Fries> Ok
#1545 [23:11] <Danny> Mojang is so slow at getting back to me
#1546 [23:11] <Fries> I made the mistake of buying the wrong version,
#1547 [23:12] <Danny> lol, what did u buy
#1548 [23:12] <Fries> I was trying to Windows 10 edition, but I bough Java :(
#1549 [23:12] <Danny> that one still works doesnt it?
#1550 [23:12] <Danny> you just download it and run it
#1551 [23:13] <Fries> Yeah, but I can't play with my friends that are on Xbox
#1552 [23:13] <Fries> Java has no cross platform
#1553 [23:14] <Danny> oh i see. Thats a shame because java is the best one
#1554 [23:14] <Fries> It is great. But it would be so much better with cross platform
#1555 [23:14] <Danny> but if you only want to play with your friends then i see why
#1556 [23:14] <Fries> Yeah
#1557 [23:15] <Danny> i dont undesrtand the point of this chat room
#1558 [23:15] <Fries> same
#1559 [23:15] <Danny> anyways good night
#1560 [23:15] <Fries> gn
#1561 [23:15] * Fries [webchat@c-73-59-53-191.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1562 [23:17] * Dog [webchat@47.152.15.131] has joined #minecrafthelp
#1563 [23:18] <Dog> How do I turn on game chat on Minecraft pe how do I press return whenever I press it, the button doesn’t work
#1564 [23:18] * Dog [webchat@47.152.15.131] has quit. (Client Quit)
#1565 [23:44] * Matt1 [webchat@ip98-184-165-153.tu.ok.cox.net] has joined #minecrafthelp
#1566 [23:44] <Matt1> I can only play the demo mode and I just purchased the game