#1 [00:05] * t0xic [webchat@47-72-122-225.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#2 [00:06] <t0xic> Hello, when the time runs out on a realm is the realm destroyed or does it save and i just need to extend the subscription and its back?
#3 [00:07] <t0xic> #minecrafthelp Hello, when the time runs out on a realm is the realm destroyed or does it save and i just need to extend the subscription and its back?
#4 [00:08] <t0xic> #minecrafthelp
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#17 [01:22] <liquidhell> I can no longer connect to my Realm (after 1d of usage from my new subscription). It just attempts to connect from the main Minecraft window before throwing "an error has occurred". Any attempts to do anything on the Realm from the application just goes forever (e.g. reset, close realm, switch worlds, etc.). I have made sure no firewall, NAT or por
#18 [01:22] <liquidhell> t forwarding issues, and have checked that singleplayer and LAN works. It just seems to be Realms. Is there anything else I can try?
#19 [02:03] * Enderman_Son [webchat@37.183.21.42] has joined #minecrafthelp
#20 [02:04] <Enderman_Son> Goodmorning
#21 [02:04] <Enderman_Son> i can't play Minecraft
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#23 [02:28] * yaz [webchat@072-186-250-157.res.spectrum.com] has quit. (Quit: webchat.esper.net)
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#25 [02:31] * Zach [webchat@107-139-78-43.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#26 [02:31] <Zach> Yeah hi i cant play minecraft
#27 [02:31] <Zach> it wont let me play it
#28 [02:32] * Zach is now known as Guest79973
#29 [02:33] <Guest79973> please help
#30 [02:34] <Guest79973> Unable to create directory. 1.14.json
#31 [02:34] <Guest79973> Name: 1.14.json
#32 [02:34] <Guest79973> URL: https://launchermeta.mojang.com/v1/packages/15e65156137b14ed9793c7b0609c14393cf2c156/1.14.json
#33 [02:34] <Guest79973> Error details: Access is denied.
#34 [02:34] <Guest79973> Filename on disk: 340f-1b46-4741-9897
#35 [02:34] <Guest79973> Path: C:\Users\coxtest\AppData\Local\Temp\340f-1b46-4741-9897
#36 [02:35] <Guest79973> Exists: file
#37 [02:35] <Guest79973> Hello?
#38 [02:38] * Zeefil [webchat@107-139-78-43.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#39 [02:38] <Zeefil> I can't launch minecraft
#40 [02:38] <Zeefil> I'm able to open the launcher but when I press play it says ERROR :(
#41 [02:38] <Zeefil> Unable to create directory. 1.14.json
#42 [02:39] <Zeefil> it also gave me this link
#43 [02:39] <Zeefil> URL: https://launchermeta.mojang.com/v1/packages/15e65156137b14ed9793c7b0609c14393cf2c156/1.14.json
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#45 [02:55] * Betoni [webchat@fw2811.htl-klu.at] has joined #minecrafthelp
#46 [02:56] <Betoni> Hello there! My launcher says launchwrapper 1.12 cant be downloaded? How can i fix this mistake
#47 [02:58] <Betoni> SORRY for wasting your time got it fixed!
#48 [03:02] * konstantinos [webchat@128-247-145.netrun.cytanet.com.cy] has joined #minecrafthelp
#49 [03:03] <konstantinos> hello some one can help me
#50 [03:04] <konstantinos> i want change my security questionsand i am send request to reset my security questions and didnt came
#51 [03:05] <konstantinos> mojang support ?
#52 [03:06] <konstantinos> pls help
#53 [03:07] * konstantinos [webchat@128-247-145.netrun.cytanet.com.cy] has quit. (Quit: webchat.esper.net)
#54 [03:09] * konstantinos [webchat@128-247-145.netrun.cytanet.com.cy] has joined #minecrafthelp
#55 [03:09] <konstantinos> i have pn questionsand i am send request to reset my security questions and didnt came
#56 [03:10] <konstantinos> i have one question and
#57 [03:13] <konstantinos> ?? pls any help me
#58 [03:15] <konstantinos> i am send in my email request to reset my security questions and didnt came
#59 [03:17] <konstantinos> i am wait 3 days
#60 [03:22] * neddieskull [webchat@60.226.40.55] has joined #minecrafthelp
#61 [03:23] <neddieskull> hey anyone on?
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#64 [03:29] * Sebi [webchat@79-117-36-75.rdsnet.ro] has joined #minecrafthelp
#65 [03:30] <Sebi> The game crashed whilst ticking screen
#66 [03:30] <Sebi> Error: java.lang.IndexOutOfBoundsException
#67 [03:30] <Sebi> any idea on why this keeps happening?
#68 [03:31] * ddogun_King [webchat@118.129.140.57] has joined #minecrafthelp
#69 [03:33] <ddogun_King> I signed in to the xbox app on Android, but I can not sign in to minecraft.
#70 [03:33] <ddogun_King> what do i check something?
#71 [03:40] <konstantinos> hey anyone on?
#72 [03:43] * Sebi [webchat@79-117-36-75.rdsnet.ro] has quit. (Quit: webchat.esper.net)
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#75 [03:53] * Darxess [webchat@ip14-246-234-91.vf.pl] has joined #minecrafthelp
#76 [03:53] <Darxess> hi can i ask a question ?
#77 [03:55] <Darxess> today i want to play minecraft but i saw that my account was hacked . i change my password skin but i want to know who has done it
#78 [04:03] * ddogun_King [webchat@118.129.140.57] has quit. (Quit: webchat.esper.net)
#79 [04:38] <konstantinos> hey anyone on?
#80 [04:40] * Steve [webchat@114-198-119-120.dyn.iinet.net.au] has joined #minecrafthelp
#81 [04:44] <Steve> My game crashes immediately on trying to create or load a world on 1.14; I think this is due to the permanently-enable VBO option. Is there anything I can do to prevent this crashing?
#82 [04:48] <konstantinos> any on pls i am wait 2 hours
#83 [04:49] * Steph5 [webchat@114-198-119-120.dyn.iinet.net.au] has joined #minecrafthelp
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#85 [04:54] * magge12345 [webchat@ti0040a400-3678.bb.online.no] has joined #minecrafthelp
#86 [04:55] <magge12345> I do not receive my email for password reset
#87 [05:02] * konstantinos [webchat@128-247-145.netrun.cytanet.com.cy] has quit. (Quit: webchat.esper.net)
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#89 [05:25] * sendhelp [webchat@93-137-231-195.adsl.net.t-com.hr] has joined #minecrafthelp
#90 [05:25] <sendhelp> hello
#91 [05:27] <sendhelp> Im having a problem playing the newest version. When i click play, it starts dowloading, then all of a sudden stops and it says game crash. I cannot get any crash reports, i tried but nothing would show up.
#92 [05:36] * Wichu19 [webchat@ip-37-248-155-34.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
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#95 [05:44] <Galaxy_2Alex> ??> sendhelp launcher/log
#96 [05:44] <Absol> sendhelp: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#97 [06:10] <sendhelp> https://imgur.com/vjzUTz1
#98 [06:10] <Galaxy_2Alex> sendhelp, Are you trying to use any mods?
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#101 [06:19] * md_5- is now known as md_5
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#103 [07:17] * Azriael [webchat@75-136-14-58.static.jcsn.tn.charter.com] has quit. (Client Quit)
#104 [07:18] * MohammadWalid13 [webchat@185.97.92.123] has joined #minecrafthelp
#105 [07:19] <MohammadWalid13> Play Minecraft
#106 [07:19] <Galaxy_2Alex> MohammadWalid13, Hello
#107 [07:20] <MohammadWalid13> mohammadwaliddamlakhi13@gmail.com
#108 [07:21] <Galaxy_2Alex> MohammadWalid13, Please do not share your email address.
#109 [07:21] <MohammadWalid13> Gmail
#110 [07:21] <Galaxy_2Alex> MohammadWalid13, How can I help you?
#111 [07:22] <MohammadWalid13> Gmail and mohammadwaliddamlakhi13@gmail.com
#112 [07:22] <Galaxy_2Alex> MohammadWalid13, Please do not share your email address, how can I help you?
#113 [07:26] <MohammadWalid13> Play Minecraft
#114 [07:27] <MohammadWalid13> hi
#115 [07:27] <Galaxy_2Alex> MohammadWalid13, What is the problem you are having?
#116 [07:28] * jini_ [webchat@121.151.39.132] has joined #minecrafthelp
#117 [07:28] <MohammadWalid13> 15
#118 [07:29] * MohammadWalid13 [webchat@185.97.92.123] has quit. (Quit: webchat.esper.net)
#119 [07:31] <jini_> my account find
#120 [07:32] <jini_> hello?
#121 [07:33] * jini_ [webchat@121.151.39.132] has joined #minecrafthelp
#122 [07:33] <jini_> my account find help
#123 [07:34] * PramishGurung_ [webchat@113.199.251.180] has joined #minecrafthelp
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#126 [07:38] * sendhelp [webchat@93-141-178-194.adsl.net.t-com.hr] has joined #minecrafthelp
#127 [07:39] <sendhelp> hi, my minecraft cant play the newest release,i try dowloading it but it stops and i get an error message
#128 [07:39] <sendhelp> https://imgur.com/vjzUTz1
#129 [07:39] <Galaxy_2Alex> ??> sendhelp av/adwcleaner
#130 [07:39] <Absol> sendhelp: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#131 [07:39] <Absol> sendhelp: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#132 [07:41] * sendhelp [webchat@93-141-178-194.adsl.net.t-com.hr] has quit. (Client Quit)
#133 [07:43] * sendhelp [webchat@93-141-178-194.adsl.net.t-com.hr] has joined #minecrafthelp
#134 [07:43] <sendhelp> ive done the clean up, what now?
#135 [07:43] <Galaxy_2Alex> sendhelp, Try running the game now.
#136 [07:44] <sendhelp> nope, the exact same happens
#137 [07:44] <Galaxy_2Alex> ??> sendhelp win/dxdiag
#138 [07:44] <Absol> sendhelp: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#139 [07:48] <sendhelp> https://paste.ubuntu.com/p/4xHSpcKX43/
#140 [07:49] <Galaxy_2Alex> sendhelp, Download and Install this driver: https://www.nvidia.co.uk/Download/driverResults.aspx/148090/en-uk
#141 [08:01] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#142 [08:19] * grendel84 [webchat@205.159.101.138] has joined #minecrafthelp
#143 [08:20] <grendel84> So here is my question. I bought minecraft last night to play with some coworkers who have a realm. It turns out I bought the Java Edition while they all play on bedrock. Are there any options for me to get a refund or even just an exchange to get the Windows 10 bedrock version?
#144 [08:22] <Galaxy_2Alex> grendel84, Contact Mojang, requesting a refund - they may allow it in certain cases.
#145 [08:22] <Galaxy_2Alex> ??> grendel84 account/send-email
#146 [08:22] <Absol> grendel84: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#147 [08:22] <Absol> grendel84: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#148 [08:22] * CusImIkis [webchat@89-162-108-182.fiber.signal.no] has joined #minecrafthelp
#149 [08:22] <grendel84> Thanks, I have filled out that form, I just didn't know if they usually help with this sort of thing. I will wait and see
#150 [08:24] <CusImIkis> i need help with a bootup issue im having
#151 [08:24] <Galaxy_2Alex> CusImIkis, Yes, how can I help?
#152 [08:24] <CusImIkis> it started happening about 12 days ago
#153 [08:25] <CusImIkis> it all of a sudden when i started it, it just crashed and it didnt matter what version i used
#154 [08:26] <CusImIkis> i have redownloaded the launcher vut still the same problem
#155 [08:26] <Galaxy_2Alex> CusImIkis, What is the error message?
#156 [08:26] <CusImIkis> GAME CRASH
#157 [08:26] <CusImIkis> An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience.
#158 [08:27] * iLLusioN4561 [webchat@b9168edf.cgn.dg-w.de] has joined #minecrafthelp
#159 [08:27] <iLLusioN4561> hello ?
#160 [08:27] <iLLusioN4561> anyone here ?
#161 [08:27] <Galaxy_2Alex> ??> CusImIkis launcher/log
#162 [08:27] <Absol> CusImIkis: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#163 [08:27] <CusImIkis> k lemme get it real quick
#164 [08:28] <iLLusioN4561> so a couple of days my minecraft account got hacked i was fast enough to change the password and email but the hacker already changed my name
#165 [08:28] <iLLusioN4561> now i need to wait 30 days till i can change it back to my normal name
#166 [08:28] <iLLusioN4561> and he called me Omar_Kakashi
#167 [08:28] <iLLusioN4561> wtf
#168 [08:28] <Galaxy_2Alex> iLLusioN4561, Yes that is correct, you need to wait?
#169 [08:28] <Galaxy_2Alex> sorry, ignore the "?".
#170 [08:29] <iLLusioN4561> cant i contact mojang so they change my name back ?
#171 [08:29] <iLLusioN4561> i mean i didnt do it someone hacked my account
#172 [08:29] <Galaxy_2Alex> iLLusioN4561, No, that is not possible.
#173 [08:29] <iLLusioN4561> ok thanks...
#174 [08:31] <CusImIkis> here is the crashlog
#175 [08:31] <CusImIkis> https://paste.gg/p/anonymous/53d2f54ffc60487ca3aa3cead1f0e150
#176 [08:31] <sendhelp> i downloaded the driver and tried to run it again, it doesnt work
#177 [08:31] <CusImIkis> i cencorned some stubb but that is only because it has personal name
#178 [08:31] <grendel84> Hey, So I decided to just go ahead and buy minecraft windows 10 and to keep java edition since I use both linux and windows. Is there any way I can cancel the request I made earlier to the team? I just don't want them bogged down since it isn't an issue anymore
#179 [08:32] <Galaxy_2Alex> grendel84, I'm not sure if it is possible, just wait for them to reply.
#180 [08:32] <grendel84> okay thanks for the help, I appreciate it
#181 [08:32] * grendel84 [webchat@205.159.101.138] has quit. (Quit: webchat.esper.net)
#182 [08:33] <CusImIkis> so u looking through the log now?
#183 [08:34] <Galaxy_2Alex> CusImIkis, "Out of Memory", you did see that right?
#184 [08:34] <CusImIkis> uhm no
#185 [08:34] <CusImIkis> how much space do u think i need to get it working again?
#186 [08:35] <Galaxy_2Alex> CusImIkis, It's the RAM that is the problem, you have too may other things running. Restart the PC, then try to run the game again.
#187 [08:35] <CusImIkis> ok
#188 [08:35] <CusImIkis> brb
#189 [08:35] * CusImIkis [webchat@89-162-108-182.fiber.signal.no] has quit. (Quit: webchat.esper.net)
#190 [08:36] * Ravenclaww [webchat@75-33-226-53.lightspeed.fyvlar.sbcglobal.net] has joined #minecrafthelp
#191 [08:36] <sendhelp> the driver didnt help
#192 [08:36] <Galaxy_2Alex> ??> sendhelp win/reinst]
#193 [08:36] <Galaxy_2Alex> ??> sendhelp win/reinst
#194 [08:36] <Absol> sendhelp: You may need to reinstall the locally installed files that Minecraft puts into place.
#195 [08:36] <Absol> sendhelp: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#196 [08:37] * CusImIkis [webchat@89-162-108-182.fiber.signal.no] has joined #minecrafthelp
#197 [08:37] <CusImIkis> ok im back again
#198 [08:38] <Ravenclaww> i am having trouble with the new beta launcher it wont launch minecraft i rensatlled it it still wont work
#199 [08:38] <Galaxy_2Alex> Ravenclaww, What error message does it show?
#200 [08:39] <CusImIkis> it still wont work
#201 [08:39] <Galaxy_2Alex> CusImIkis, Did you change the JVM arguments?
#202 [08:39] <CusImIkis> the what
#203 [08:39] <Ravenclaww> i cant read it it wont let me every time i click on veiw crash report it shuts down
#204 [08:39] <Galaxy_2Alex> CusImIkis, On the launcher, in the Launch options, enable Advanced Settings, then go to your main instance and disable "JVM arguments". Then try to run the game.
#205 [08:40] <CusImIkis> it is disabled
#206 [08:40] <Galaxy_2Alex> Ravenclaww, Downgrade the launcher to the old version. To do that, go to your settings, and disable the Beta.
#207 [08:40] <Ravenclaww> where
#208 [08:41] <Galaxy_2Alex> CusImIkis, Alright, open your Task Manager, go to "Performance", then "Memory" and produce a Screenshot of that screen.
#209 [08:41] <Galaxy_2Alex> ??> CusImIkis imgur
#210 [08:41] <Absol> CusImIkis: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#211 [08:41] <sendhelp> that also didnt fix my issue
#212 [08:42] <Ravenclaww> how do i downgrade th elauncher
#213 [08:42] <Galaxy_2Alex> sendhelp, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder. Then, follow Absol's instructions
#214 [08:42] <Galaxy_2Alex> ??> sendhelp launcher/reinst/win
#215 [08:42] <Absol> sendhelp: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#216 [08:42] <Absol> sendhelp: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#217 [08:42] <Galaxy_2Alex> Ravenclaww, "Settings", bottom-right corner. Disable the Beta, then restart the launcher.
#218 [08:43] <Ravenclaww> i have it still comes up with th ebeta
#219 [08:44] <CusImIkis> https://imgur.com/a/Jz3nSGk
#220 [08:44] <Galaxy_2Alex> Ravenclaww, Disable "Use beta version of the Launcher", then restart the launcher.
#221 [08:44] <Ravenclaww> i have it still comes up with the beta
#222 [08:45] <Galaxy_2Alex> Ravenclaww, Press the windows key + R at the same time and type '%appdata%/.minecraft'. In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file change "channel": "beta", to "channel": "release"
#223 [08:45] * sendhelp [webchat@93-141-178-194.adsl.net.t-com.hr] has quit. (Quit: webchat.esper.net)
#224 [08:46] <Galaxy_2Alex> CusImIkis, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder.
#225 [08:46] <Galaxy_2Alex> CusImIkis, After that, follow Absol's instructions
#226 [08:46] <Galaxy_2Alex> ??> CusImIkis win/reinst
#227 [08:46] <Absol> CusImIkis: You may need to reinstall the locally installed files that Minecraft puts into place.
#228 [08:46] <Absol> CusImIkis: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#229 [08:46] <Galaxy_2Alex> CusImIkis, But before running Minecraft again, follow these instructions instead first:
#230 [08:46] <Galaxy_2Alex> ??> CusImIkis launcher/reinst/win
#231 [08:46] <Absol> CusImIkis: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#232 [08:46] <Absol> CusImIkis: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#233 [08:47] <CusImIkis> ok will do that
#234 [08:48] <Ravenclaww> ok
#235 [08:48] * sendhelp [webchat@93-141-178-194.adsl.net.t-com.hr] has joined #minecrafthelp
#236 [08:49] * Dotrax [webchat@81-231-127-67-no273.tbcn.telia.com] has joined #minecrafthelp
#237 [08:49] <sendhelp> could i get those instructions again
#238 [08:49] <Galaxy_2Alex> ??> sendhelp launcher/reinst/win
#239 [08:49] <Absol> sendhelp: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#240 [08:49] <Absol> sendhelp: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#241 [08:49] <CusImIkis> the files are gone now
#242 [08:50] * Dotrax [webchat@81-231-127-67-no273.tbcn.telia.com] has quit. (Client Quit)
#243 [08:51] <Ravenclaww> now what do i do
#244 [08:51] <Galaxy_2Alex> CusImIkis, Now reinstall the game, and try to run it.
#245 [08:51] <Galaxy_2Alex> Ravenclaww, Does the game work now?
#246 [08:51] <CusImIkis> nad now minecraft launcher is gone
#247 [08:51] <Ravenclaww> no
#248 [08:51] <Galaxy_2Alex> Ravenclaww, You will need to restart the launcher.
#249 [08:52] <Ravenclaww> how
#250 [08:52] <CusImIkis> gona restart now
#251 [08:52] <CusImIkis> brb
#252 [08:52] <Galaxy_2Alex> Ravenclaww, Close the window complerely.
#253 [08:53] * CusImIkis [webchat@89-162-108-182.fiber.signal.no] has joined #minecrafthelp
#254 [08:53] <CusImIkis> k i have restarted
#255 [08:53] * sendhelp [webchat@93-141-178-194.adsl.net.t-com.hr] has quit. (Client Quit)
#256 [08:53] <CusImIkis> now what
#257 [08:53] <Ravenclaww> now it is updating
#258 [08:54] <Ravenclaww> Galaxy_2Alex it is working now
#259 [08:54] <Ravenclaww> thank you
#260 [08:55] <CusImIkis> Galaxy_2Alex i have now restarted it
#261 [08:55] <Galaxy_2Alex> CusImIkis, Try running the game.
#262 [08:55] <CusImIkis> lemme just install the launcher again
#263 [08:57] <CusImIkis> ok im in
#264 [08:57] <CusImIkis> now im gona download the version and im hoping this works
#265 [08:59] * Ravenclaww [webchat@75-33-226-53.lightspeed.fyvlar.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#266 [08:59] <CusImIkis> YIPPEEE
#267 [08:59] <CusImIkis> its working now
#268 [08:59] <CusImIkis> thank you
#269 [09:00] <Galaxy_2Alex> CusImIkis, You're welcome.
#270 [09:05] * ott [webchat@mobile-access-bcee07-13.dhcp.inet.fi] has joined #minecrafthelp
#271 [09:06] * XNH [webchat@217-122-152-12.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#272 [09:06] <ott> can i pay with paysafecard
#273 [09:06] <Galaxy_2Alex> ott, Yes, but make sure you keep the Paysafecard codes as they are your transaction ID.
#274 [09:06] * XNH [webchat@217-122-152-12.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#275 [09:06] <ott> so were i put the code
#276 [09:08] <ott> where*
#277 [09:10] <Galaxy_2Alex> ott, Click "Paysafecard" as Payment Method, then press "Purchase".
#278 [09:10] * ott [webchat@mobile-access-bcee07-13.dhcp.inet.fi] has quit. (Client Quit)
#279 [09:11] * ott [webchat@mobile-access-bcee07-13.dhcp.inet.fi] has joined #minecrafthelp
#280 [09:11] <Galaxy_2Alex> ott, Click "Paysafecard" as Payment Method, then press "Purchase".
#281 [09:11] <ott> where i can put my paysafecard code
#282 [09:12] <ott> there is no paysafe
#283 [09:12] <Galaxy_2Alex> ott, In which country did you buy the Paysafe code?
#284 [09:12] <ott> finland
#285 [09:13] <Galaxy_2Alex> ott, Try changing the country to "Germany" or "United Kingdom", and use your code that way.
#286 [09:13] <ott> now working
#287 [09:19] * sendhelp [webchat@93-141-178-194.adsl.net.t-com.hr] has joined #minecrafthelp
#288 [09:19] <sendhelp> i redownloaded it, still the same issue
#289 [09:21] <Galaxy_2Alex> sendhelp, This is a company or school computer, correct?
#290 [09:21] <sendhelp> bi
#291 [09:21] <sendhelp> no
#292 [09:21] <Galaxy_2Alex> sendhelp, Why does it have the Enterprise version of Windows 10?
#293 [09:22] <sendhelp> i dont know, it came like that
#294 [09:22] <Galaxy_2Alex> ??> sendhelp tools/hjt
#295 [09:22] <Absol> sendhelp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#296 [09:22] <Absol> sendhelp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#297 [09:24] <sendhelp> https://paste.ubuntu.com/p/gbhpvzCG5b/
#298 [09:27] <Galaxy_2Alex> sendhelp, Delete McAfee, 360 Total Security and Windscribe, as well as Hamachi.
#299 [09:28] * sendhelp [webchat@93-141-178-194.adsl.net.t-com.hr] has quit. (Quit: webchat.esper.net)
#300 [09:29] * Wiskerybell702_ [webchat@c-73-251-91-102.hsd1.va.comcast.net] has joined #minecrafthelp
#301 [09:29] * Wiskerybell702_ [webchat@c-73-251-91-102.hsd1.va.comcast.net] has quit. (Client Quit)
#302 [09:31] * sendhelp [webchat@93-141-178-194.adsl.net.t-com.hr] has joined #minecrafthelp
#303 [09:31] <sendhelp> i deleted all of those, what now
#304 [09:32] <Galaxy_2Alex> sendhelp, Try to run the game now.
#305 [09:33] <sendhelp> still broken
#306 [09:33] <Galaxy_2Alex> ??> sendhelp av/malwarebytes
#307 [09:33] <Absol> sendhelp: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#308 [09:33] <Absol> sendhelp: Download it here: https://www.malwarebytes.org/
#309 [09:34] <Absol> sendhelp: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#310 [09:34] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#311 [09:40] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#312 [09:51] <sendhelp> okay, should i try again?
#313 [09:51] <Galaxy_2Alex> sendhelp, Yes.
#314 [09:52] <Galaxy_2Alex> sendhelp, Restart first.
#315 [09:52] * sendhelp [webchat@93-141-178-194.adsl.net.t-com.hr] has quit. (Quit: webchat.esper.net)
#316 [09:55] * sendhelp [webchat@93-141-178-194.adsl.net.t-com.hr] has joined #minecrafthelp
#317 [09:55] <sendhelp> still the same, i think there is a problem in java
#318 [10:10] <Galaxy_2Alex> ??> sendhelp win/java/reinst
#319 [10:10] <Absol> sendhelp: You need to reinstall Java.
#320 [10:10] <Absol> sendhelp: First, go to Programs and Features in Control Panel. Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#321 [10:10] <Galaxy_2Alex> sendhelp, Make sure you install the 64-bit version of Java.
#322 [10:11] <sendhelp> yea thats the problem
#323 [10:11] <sendhelp> when i try it says error code 1603
#324 [10:11] * Katz [webchat@142-197-100-44.res.bhn.net] has joined #minecrafthelp
#325 [10:11] <Galaxy_2Alex> sendhelp, https://java.com/en/download/help/error_1603.xml
#326 [10:11] * Katz [webchat@142-197-100-44.res.bhn.net] has quit. (Client Quit)
#327 [10:24] * poroshinromulus [webchat@93.185.28.50] has joined #minecrafthelp
#328 [10:25] <poroshinromulus> Good day! I have a skin problem. I play without optifine with Windows firewall turned off. On different versions (from 1.12.2 to 1.14.3 pre 1) skins and customized heads (with skins) are not shown. I can't even see my skin. The problem occurs in both Singleplayer and Multiplayer. Downloaded the latest version of the launcher. The problem is not fix
#329 [10:25] <poroshinromulus> ed. (Without optifine, too, most)
#330 [10:25] <Greymagic27> ??> poroshinromulus av/adwcleaner
#331 [10:25] <Absol> poroshinromulus: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#332 [10:25] <Absol> poroshinromulus: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#333 [10:26] <poroshinromulus> OK, I'll try
#334 [10:26] <poroshinromulus> Can Ccleaner do it?
#335 [10:27] <Greymagic27> poroshinromulus, Cccleaner may not detect some things that adwcleaner will
#336 [10:27] <poroshinromulus> Ok, i'll try with ADW
#337 [10:31] * sendhelp [webchat@93-141-178-194.adsl.net.t-com.hr] has quit. (Quit: webchat.esper.net)
#338 [10:38] * mathias270303 [webchat@83-92-76-6-cable.dk.customer.tdc.net] has joined #minecrafthelp
#339 [10:39] <mathias270303> hey
#340 [10:39] <mathias270303> i have a problem
#341 [10:39] <mathias270303> my problem is that my mom can't remember her gmail so i can't login
#342 [10:48] * GoncaloTiger_ [webchat@213.51.60.94.rev.vodafone.pt] has joined #minecrafthelp
#343 [10:49] <GoncaloTiger_> I want to delete the account
#344 [10:49] * GoncaloTiger_ [webchat@213.51.60.94.rev.vodafone.pt] has quit. (Client Quit)
#345 [10:49] * PROMINECRAFTCZ [webchat@88.208.76.170] has joined #minecrafthelp
#346 [10:50] <PROMINECRAFTCZ> java.lang.nullpointerexception group
#347 [10:50] <PROMINECRAFTCZ> help!!!
#348 [10:53] * PROMINECRAFTCZ [webchat@88.208.76.170] has quit. (Client Quit)
#349 [10:54] * Domas_Bena [webchat@85.218.163.22] has joined #minecrafthelp
#350 [10:54] <Domas_Bena> Hello,
#351 [10:55] <Domas_Bena> I need some help with migrating my old account.
#352 [10:55] <Domas_Bena> Its not any technical issue, the only thing i need is the email associated with the account nicknamed: Domas_Bena
#353 [10:55] <Domas_Bena> UUID: 5b85f5ba-b115-46b0-acb9-c793e92a08b3
#354 [10:58] * poroshinromulus [webchat@93.185.28.50] has joined #minecrafthelp
#355 [11:00] <poroshinromulus> Nothing has changed. And without skin of all.
#356 [11:01] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#357 [11:04] * Duck_ [~Duck@ip-22-199-44.static.duckspike.net] has quit. (Quit: Goodbye from Snoonet BNC!)
#358 [11:06] * Agame [webchat@pool-71-191-211-180.washdc.fios.verizon.net] has joined #minecrafthelp
#359 [11:07] <Agame> I am downloading the minecraft demo, and it says, it's unable to save download.
#360 [11:08] <Agame> Is it possible you can help?
#361 [11:10] <Greymagic27> ??> Domas_Bena account/send-email
#362 [11:10] <Absol> Domas_Bena: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#363 [11:10] <Absol> Domas_Bena: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#364 [11:10] <Greymagic27> Agame, Hey. It looks like something is blocking you from downloading the needed files. Follow the steps Absol will send below to run a basic malware scan:
#365 [11:10] <Greymagic27> ??> Agame av/adwcleaner
#366 [11:10] <Absol> Agame: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#367 [11:10] <Absol> Agame: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#368 [11:10] <poroshinromulus> Nothing has changed. And without skin of all.
#369 [11:11] <Greymagic27> poroshinromulus, Hmm ok. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#370 [11:11] <Agame> Okay, thanks!
#371 [11:11] <Greymagic27> ??> poroshinromulus tools/hjt
#372 [11:11] <Absol> poroshinromulus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#373 [11:11] <Absol> poroshinromulus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#374 [11:11] * Gabriel [webchat@47-61-65-78.red-acceso.airtel.net] has joined #minecrafthelp
#375 [11:12] <Gabriel> Could someone help me plss?
#376 [11:12] * Agame [webchat@pool-71-191-211-180.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#377 [11:12] <Gabriel> I'm not able to download minecraft, it says that hurt2.ogg hasn't been downloaded
#378 [11:13] <Greymagic27> Gabriel, Hey. It looks like something is blocking you from downloading the needed files. Follow the steps Absol will send below to run a basic malware scan:
#379 [11:13] <Greymagic27> ??> Gabriel av/adwcleaner
#380 [11:13] <Absol> Gabriel: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#381 [11:13] <Absol> Gabriel: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#382 [11:14] <poroshinromulus> Link: https://paste.ubuntu.com/p/NybXypH2PX/
#383 [11:17] <Greymagic27> ??> poroshinromulus win/qustodio
#384 [11:17] <Absol> poroshinromulus: Certain versions of Qustodio cause issues blocking Minecraft. Uninstall the software, restart your computer, and reinstall it from: https://www.qustodio.com/family/download. After this restart your computer again.
#385 [11:18] <poroshinromulus> Where are Qustodio?
#386 [11:22] * Domas_Bena [webchat@85.218.163.22] has quit. (Quit: webchat.esper.net)
#387 [11:22] * Duck_ [~Duck@ip-22-199-44.static.duckspike.net] has joined #minecrafthelp
#388 [11:24] * poroshinromulus [webchat@93.185.28.50] has quit. (Quit: webchat.esper.net)
#389 [11:24] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#390 [11:25] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#391 [11:25] * lilmac190 [webchat@cpc138570-newt42-2-0-cust72.19-3.cable.virginm.net] has joined #minecrafthelp
#392 [11:26] <lilmac190> when i try to open minecraft (java edition) it says not responding so i wait for 1 hour ad didnt load can you please help me with this issue?
#393 [11:27] <urielsalis> ??> lilmac190 av/adwcleaner
#394 [11:27] <Absol> lilmac190: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#395 [11:27] <Absol> lilmac190: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#396 [11:30] * Puchluch [webchat@212095005032.public.telering.at] has joined #minecrafthelp
#397 [11:31] <Puchluch> jo guys so there is like a big problem with minecraft for me
#398 [11:31] <Greymagic27> Puchluch, What's the problem?
#399 [11:31] <Puchluch> so i can´t really launch it
#400 [11:31] <Puchluch> and even if it launches i cant enter any worlds
#401 [11:32] <Greymagic27> Puchluch, Why not?
#402 [11:32] <Puchluch> i dont know
#403 [11:32] <Greymagic27> When you try to join a world, what does it do?
#404 [11:33] <Puchluch> it starts the loading screen where the backscreen is just made of dirt and it usually says "preparing spawning area" or so on
#405 [11:33] <Puchluch> but theres just the dirt-background
#406 [11:33] <Greymagic27> ??> Puchluch launcher/log-txt
#407 [11:33] <Absol> Puchluch: We need to see your full launcher log, which is created in the game directory.
#408 [11:33] <Absol> Puchluch: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#409 [11:34] <Puchluch> well but does it also have that launcher log in the new version of the launcher?
#410 [11:35] <Greymagic27> Puchluch, It will be the same, yes
#411 [11:35] <Puchluch> im sorry that im asking such silly questions but how do i exactly get to that launcher log
#412 [11:35] <Greymagic27> ??> Puchluch launcher/log-txt
#413 [11:35] <Absol> Puchluch: We need to see your full launcher log, which is created in the game directory.
#414 [11:35] <Absol> Puchluch: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#415 [11:35] <Greymagic27> Follow those steps there ^
#416 [11:35] <Puchluch> ok
#417 [11:45] * Mitro200 [webchat@dsl-hkibng31-54fab7-53.dhcp.inet.fi] has joined #minecrafthelp
#418 [11:45] <Mitro200> Hey a server owner shared all my info
#419 [11:45] <Mitro200> they shared evrything
#420 [11:45] <Mitro200> so is that legal?
#421 [11:45] <Mitro200> i have screen caps of all of it
#422 [11:45] <urielsalis> Mitro200, all your info being?
#423 [11:46] <Mitro200> can i send you a screen cap?
#424 [11:46] <urielsalis> Mitro200, yes
#425 [11:46] <Mitro200> how?
#426 [11:46] <urielsalis> Mitro200, upload to imgur.com and use /msg urielsalis <your message>
#427 [11:48] <Mitro200> its over capacity
#428 [11:48] <urielsalis> Mitro200, try https://imgur.com/upload?beta, its working for me
#429 [11:49] <Mitro200> https://imgur.com/a/aZ597st
#430 [11:49] <Mitro200> can you try that?
#431 [11:49] <urielsalis> Mitro200, your IP is public
#432 [11:49] <Mitro200> wdym?
#433 [11:49] <urielsalis> Mitro200, Every website you visit gets your IP, its not meant to be private
#434 [11:50] <urielsalis> Mitro200, and the addresses and countries are just the result of putting that IP in a geoip site
#435 [11:50] <Mitro200> but he also shared where i live
#436 [11:50] <Mitro200> but can he share it?
#437 [11:50] <urielsalis> Mitro200, Its public information
#438 [11:50] <Mitro200> okay
#439 [11:51] <urielsalis> Mitro200, usually the location is just a office from your ISP
#440 [11:51] <urielsalis> Mitro200, not your real location
#441 [11:51] <Mitro200> yeah thank you
#442 [11:53] * poroshinromulus [webchat@93.185.28.50] has joined #minecrafthelp
#443 [11:53] <poroshinromulus> uninstall. nothing((
#444 [11:54] <Greymagic27> ??> poroshinromulus screenshot/external
#445 [11:54] <Absol> poroshinromulus: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#446 [11:54] <Absol> poroshinromulus: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#447 [11:56] * Puchluch [webchat@212095005032.public.telering.at] has joined #minecrafthelp
#448 [11:56] <Puchluch> so ive got another little question
#449 [11:56] <Greymagic27> Puchluch, Mhm?
#450 [11:57] <Puchluch> ok lol im just stupid sorry
#451 [11:57] <Puchluch> i didnt know how to change the language of my launcher 🤦
#452 [11:57] <Greymagic27> Puchluch, About your preparing spawn area issue. Do you have the gamelog?
#453 [11:58] <Puchluch> nah i accidently closed the tab where the steps for that was
#454 [11:58] <Greymagic27> ??> Puchluch launcher/log-txt
#455 [11:58] <Absol> Puchluch: We need to see your full launcher log, which is created in the game directory.
#456 [11:58] <Absol> Puchluch: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#457 [11:58] <Puchluch> thanks
#458 [11:58] <poroshinromulus> https://imgur.com/a/yzueFeq
#459 [11:58] <poroshinromulus> https://imgur.com/a/yzueFeq
#460 [11:59] <Greymagic27> poroshinromulus, Can you send a picture of what your skin currently is using the launcher?
#461 [12:00] <Puchluch> so ive just postet it on ubuntu
#462 [12:00] <Greymagic27> Puchluch, Click the 'paste!' button and send the URL here
#463 [12:00] <poroshinromulus> ok, but i can't see skins another players
#464 [12:00] <Puchluch> https://paste.ubuntu.com/p/yzT8ZfMxhf/
#465 [12:01] <Greymagic27> Puchluch, That doesn't show any errors. Can you send a screenshot of what you see?
#466 [12:01] <Greymagic27> ??> Puchluch screenshot
#467 [12:01] <Absol> Puchluch: To take a screenshot in-game, press F2 while in the game. You should get a notification of the screenshot filename in-game.
#468 [12:01] <Absol> Puchluch: Screenshots are saved in the "screenshots" folder of the .minecraft folder. To locate your minecraft folder, see ?? launcher/.minecraft
#469 [12:01] <Puchluch> sure
#470 [12:02] <Puchluch> but maybe i should mention that when i launch the game in 1.13.2 the game is starting but in 1.14 i dont even get past the mojang loading screen
#471 [12:03] <Greymagic27> Puchluch, Could you send a launcher log when you load up 1.14?
#472 [12:03] <poroshinromulus> https://imgur.com/a/yhqUCpg
#473 [12:03] <Puchluch> sure
#474 [12:03] <Greymagic27> poroshinromulus, Let's get another HJT
#475 [12:03] <Greymagic27> ??> poroshinromulus tools/hjt
#476 [12:03] <Absol> poroshinromulus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#477 [12:03] <Absol> poroshinromulus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#478 [12:04] <poroshinromulus> i already use HJT
#479 [12:04] <Greymagic27> poroshinromulus, I know but I'd like to see a new one
#480 [12:05] * poroshinromulus [webchat@93.185.28.50] has quit. (Quit: webchat.esper.net)
#481 [12:06] <Puchluch> so theres the one when i launch in 1.14.2
#482 [12:07] <Puchluch> and its waaaayyy longer than the other one
#483 [12:07] <Puchluch> https://paste.ubuntu.com/p/936QH9sz75/
#484 [12:07] <Greymagic27> Puchluch, Due to your crash code being so generic I'd like you to follow these two steps:
#485 [12:07] <Greymagic27> ??> Puchluch tools/hjt
#486 [12:07] <Absol> Puchluch: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#487 [12:07] <Absol> Puchluch: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#488 [12:07] <Greymagic27> ??> Puchluch win/dxdiag
#489 [12:07] <Absol> Puchluch: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#490 [12:09] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#491 [12:09] <Puchluch> https://paste.ubuntu.com/p/grxnhjm3Mv/
#492 [12:09] <Puchluch> thats the text document from hijackthis
#493 [12:10] <Greymagic27> Puchluch, Great thanks. Hold off on the dxdiag a second
#494 [12:10] <Greymagic27> You have a bit of bundleware called 'premieropinion' known to cause issues with java and thus break minecraft. Follow these steps to run a malware scan and remove the malware:
#495 [12:10] <Greymagic27> ??> Puchluch av/adwcleaner
#496 [12:10] <Absol> Puchluch: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#497 [12:10] <Absol> Puchluch: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#499 [12:13] * Puchluch [webchat@212095005032.public.telering.at] has joined #minecrafthelp
#500 [12:14] * Lord_of_Life_ [~Lord@77.28.171.18] has joined #minecrafthelp
#501 [12:14] <Puchluch> so after restarting my pc i do what?
#502 [12:14] <Greymagic27> Puchluch, Try minecraft :D
#503 [12:14] <Puchluch> ok
#504 [12:15] * Lord_of_Life [~Lord@46.217.167.41] has quit. (Ping timeout: 189 seconds)
#505 [12:15] <Puchluch> huuuuuuuuuuuuuuuuuge thanks its warking again 😄
#506 [12:16] <Puchluch> *working
#507 [12:16] <Greymagic27> Puchluch, No problem! As a side note I've left a comment on your forum post that it's fixed now :)
#508 [12:16] <Puchluch> nice thanks
#509 [12:16] <Puchluch> but do u know what happened?
#510 [12:17] <Greymagic27> Puchluch, Premieropinion was causing your game to crash at the mojang screen. It's a known issue
#511 [12:17] <Puchluch> is there anything i can do so that doesnt happen again?
#512 [12:18] <Greymagic27> Puchluch, As long as you're save about what you download, you should be fine
#513 [12:18] <Greymagic27> Stay away from sites like softonic and 9minecraft
#514 [12:18] <Puchluch> ok thanks xDDD
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#516 [12:19] * Puchluch [webchat@212095005032.public.telering.at] has quit. (Quit: webchat.esper.net)
#517 [12:20] * iAmped [webchat@ip-213-127-101-68.ip.prioritytelecom.net] has joined #minecrafthelp
#518 [12:20] <iAmped> hello
#519 [12:20] <iAmped> I need help
#520 [12:21] * Shft [webchat@5.151.68.34] has joined #minecrafthelp
#521 [12:21] <Shft> Hello?
#522 [12:21] <iAmped> hi
#523 [12:21] <iAmped> can you help me
#524 [12:21] <Shft> Oh hey lol I'm looking for some help myself
#525 [12:22] <iAmped> I might be able to help
#526 [12:22] <iAmped> depends
#527 [12:22] <Shft> Ah brilliant
#528 [12:22] <Shft> Just wanted to know whether or not the page that displays how long mojang will take to reply is accurately updated
#529 [12:23] <iAmped> I would think so since there would otherwise no reason to have a page like that
#530 [12:23] <iAmped> but im not sure
#531 [12:23] <Shft> Only reason I ask is I haven't received a response in a month
#532 [12:23] <Shft> Someone migrated my MC account to mojang without my permission and I can't get it back now
#533 [12:24] <iAmped> oh well then maybe make another one
#534 [12:24] <iAmped> or check any different servers for people that might be able to help you further
#535 [12:24] <Shft> Ah alright thank you for the advice
#536 [12:24] * D3str3t [webchat@x4d0d6777.dyn.telefonica.de] has joined #minecrafthelp
#537 [12:24] <Shft> Hope you find what you're looking for
#538 [12:25] <Shft> Cheers
#539 [12:25] <iAmped> thanks
#540 [12:25] <iAmped> thanks
#541 [12:25] * Shft [webchat@5.151.68.34] has left #minecrafthelp
#542 [12:25] <iAmped> hello
#543 [12:26] <iAmped> anybody here
#544 [12:26] * Pyrus [~pyrus@coffee-break.at] has joined #minecrafthelp
#545 [12:26] <iAmped> pyrus
#546 [12:26] <iAmped> hello
#547 [12:26] <iAmped> can you help me
#548 [12:26] <D3str3t> hello i have a problem. cant connect to the realm of a friend there is the message: cannot join world. The account you are signed in to is currently playing in this world on a different device. it happened after i rebooted my laptop.
#549 [12:26] * hexa [webchat@198-27-150-157.dsl.dynamic.sonic.net] has joined #minecrafthelp
#550 [12:26] * Venix [webchat@072-188-039-131.res.spectrum.com] has joined #minecrafthelp
#551 [12:26] <iAmped> yes exactly same problem here
#552 [12:27] <iAmped> let the friend kick you
#553 [12:27] <D3str3t> you think so?
#554 [12:27] <Venix> Hello, I purchased the wrong version of minecraft and I'd like a refund
#555 [12:28] * iAmped [webchat@ip-213-127-101-68.ip.prioritytelecom.net] has quit. (Quit: webchat.esper.net)
#556 [12:28] <hexa> i'm having an issue with my realm, whenever i attempt to change the world, it takes way too long and ends up showing "- 504" in red letters. apparently this isn't the first time it's happened to someone, and i haven't been able to find a solution. any ideas?\
#557 [12:28] <D3str3t> @iamped my friend is not online
#558 [12:28] * josh3 [webchat@5ad72ebb.bb.sky.com] has joined #minecrafthelp
#559 [12:29] <D3str3t> @iAmped if i press the red cross button? is it possible to connect after ?
#560 [12:29] * iAmped [webchat@ip-213-127-101-68.ip.prioritytelecom.net] has joined #minecrafthelp
#561 [12:29] <iAmped> is anybody here
#562 [12:29] <josh3> my game keeps crashing I cant even load a world does anyone have any suggestions
#563 [12:29] <hexa> ^
#564 [12:29] <hexa> wait no
#565 [12:29] * iAmped [webchat@ip-213-127-101-68.ip.prioritytelecom.net] has quit. (Client Quit)
#566 [12:29] <hexa> where is everyone lol
#567 [12:29] <josh3> idk
#568 [12:30] <hexa> eh they're real people too
#569 [12:30] <josh3> do you have any suggestions to stop my minecraft from crashing
#570 [12:31] <hexa> have you tried basic fixes
#571 [12:31] <hexa> like reinstalling
#572 [12:31] <josh3> no idk how to
#573 [12:31] <josh3> i only just got the game
#574 [12:31] <josh3> i tried reinstalling and that's it
#575 [12:32] <hexa> my friend has this issue too
#576 [12:32] <josh3> oh so it is not just me
#577 [12:34] <hexa> nevermind i got my realm working
#578 [12:34] * hexa [webchat@198-27-150-157.dsl.dynamic.sonic.net] has quit. (Quit: webchat.esper.net)
#579 [12:34] <josh3> did your friend manage to fix it
#580 [12:36] * josh3 [webchat@5ad72ebb.bb.sky.com] has quit. (Quit: webchat.esper.net)
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#582 [12:41] * bertug [webchat@dhcp-089-098-097-213.chello.nl] has joined #minecrafthelp
#583 [12:41] <bertug> hello?
#584 [12:41] * bertug [webchat@dhcp-089-098-097-213.chello.nl] has quit. (Client Quit)
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#586 [12:45] * TriforceWarrior [webchat@179.127.143.11.rev.mhnet.com.br] has joined #minecrafthelp
#587 [12:47] <Sarah> when i launch the game it says Error OpenGL is not supported how do i fix this
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#591 [12:54] * LilienCraft98 [webchat@ip-95-222-215-161.hsi15.unitymediagroup.de] has joined #minecrafthelp
#592 [12:56] * dawan [webchat@d24-36-137-37.home1.cgocable.net] has joined #minecrafthelp
#593 [12:56] <dawan> Hello
#594 [12:56] <LilienCraft98> hello, I forgot my Minecraft E-Mail Adress AND Password. But I still have my Tranaction ID and my Username. Is it possible to restore the Account because I do not want to pay the Game again...
#595 [12:56] <dawan> I need some help if someone is able to do so
#596 [12:57] <dawan> When migrating my idiot friend changed my game to his email, how do i change it back
#597 [12:57] <LilienCraft98> I anyone has an idea please let me know! Thank you!
#598 [12:57] <LilienCraft98> If*
#599 [12:58] * dawan [webchat@d24-36-137-37.home1.cgocable.net] has quit. (Client Quit)
#600 [13:10] * zombiesteve09 [webchat@host-92-24-126-245.ppp.as43234.net] has joined #minecrafthelp
#601 [13:10] <zombiesteve09> hello i am struggling logging into my account
#602 [13:11] <zombiesteve09> I have sent a password reset email however, it hasn't come through in 15 minutes
#603 [13:11] <zombiesteve09> this is my old account which i am trying to gain access to again however, I have forgotten my password
#604 [13:12] <zombiesteve09> I am positive I know the email but its basically saying that it doesn't exist
#605 [13:18] * N5F3 [webchat@h-185-7.A630.priv.bahnhof.se] has joined #minecrafthelp
#606 [13:19] * Blaze [webchat@54-225-105-94.east.dsl.telkomsa.net] has joined #minecrafthelp
#607 [13:20] <Blaze> I'm getting a "Failed to download file. ar_sa.json" error when I attempt to boot up the game from the launcher. I don't have a anti-virus so that's not the issue.
#608 [13:21] <N5F3> hello i have a problem with minecraft so i cant sneak and break a block at the same time. what i can do is start to break a block and then begin to sneak i am running minecraft java on a mac
#609 [13:22] <N5F3> blaze have you tried to re-download the game cuse that sounds like its a base game file missing
#610 [13:23] <Blaze> I was hoping to avoid that, but will try that now. Thank you
#611 [13:23] <N5F3> yup be sure to un install the game first
#612 [13:29] * ATTOPK [webchat@net-5-95-90-56.cust.vodafonedsl.it] has joined #minecrafthelp
#613 [13:30] <ATTOPK> yeah ... hi there
#614 [13:30] <N5F3> hey
#615 [13:30] <N5F3> need help with anything
#616 [13:30] <N5F3> ?
#617 [13:30] <ATTOPK> yes
#618 [13:31] <N5F3> lets see if i can help
#619 [13:31] <ATTOPK> i sent an email asking for help 17/04/19 and they never answered me
#620 [13:32] * Kyle [webchat@89.127.17.126] has joined #minecrafthelp
#621 [13:32] <Kyle> Hello, I do not have access to the email which I used to create my Minecraft account
#622 [13:33] * Kyle [webchat@89.127.17.126] has quit. (Client Quit)
#623 [13:33] <N5F3> hi kyle for that you need to mail mojang i cannot fix that here
#624 [13:33] <ATTOPK> i have the same issue
#625 [13:34] <N5F3> okay same goes for you you just need to wait for help from officals
#626 [13:34] <N5F3> sorry i couldnt help
#627 [13:34] <ATTOPK> from Mojang website : "We're currently replying to cases received on April 26th."
#628 [13:35] <ATTOPK> i sent the email 17 April
#629 [13:35] <N5F3> oh
#630 [13:35] <ATTOPK> yeah....
#631 [13:36] <N5F3> you probebly just have to wait about two days or something as im not an offical mojang worker i cant help you sorry
#632 [13:36] <ATTOPK> i know, btw thanks for your time!
#633 [13:36] <N5F3> you just have to wait i assume
#634 [13:37] <N5F3> no problem
#635 [13:37] <ATTOPK> bye
#636 [13:37] * ATTOPK [webchat@net-5-95-90-56.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#637 [13:45] * dawan [webchat@d24-36-137-37.home1.cgocable.net] has joined #minecrafthelp
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#639 [13:54] * MonarchSaw5 [webchat@c-76-21-230-115.hsd1.wv.comcast.net] has joined #minecrafthelp
#640 [13:55] <MonarchSaw5> Is it possible that the purchase of minecraft was deleted from my email. Or unlinked?
#641 [13:56] * Venix [webchat@072-188-039-131.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#642 [14:00] <MonarchSaw5> #minecrafthelp Is it possible that the purchase of minecraft was deleted from my email. Or unlinked?
#643 [14:02] <N5F3> that seems weird
#644 [14:02] <N5F3> when did you buy minecraft?
#645 [14:05] * Julie [webchat@184-091-106-042.res.spectrum.com] has joined #minecrafthelp
#646 [14:06] <Julie> hello, I'm having trouble joining in my Minecraft realm world
#647 [14:07] <Julie> it says that my world is stuck on RESET when I try to join it
#648 [14:07] <N5F3> hmm
#649 [14:08] <Julie> I tried reseting it and switching to another world, but it still will not allow me to join
#650 [14:08] <N5F3> it might be an payment problem have you seen if the last payment has gone trhu
#651 [14:09] <N5F3> if it is youre realm
#652 [14:09] <Julie> Yes payment was collected. it allowed me to play it at first but now it dosent
#653 [14:10] <MonarchSaw5> I bought it more than 4 years ago
#654 [14:11] <Julie> when I join world it says " World stuck in RESET for 22h9m22s, since 2019-06-17T21:00;29.927z - 500
#655 [14:11] <N5F3> this seems like an problem on mojang's side that i cant help you with you shouldsend mojang a mail and see if they can help
#656 [14:12] <N5F3> monarchsaw5 have you done the mojang migrate at https://account.mojang.com/migrate
#657 [14:12] <Julie> Ive already emailed them 22h ago
#658 [14:13] <MonarchSaw5> I have tried but the username that I used isnt working
#659 [14:13] <N5F3> okay they have quite some stuff to do so it might take some days for they to reply
#660 [14:14] * zach [webchat@165.225.48.117] has joined #minecrafthelp
#661 [14:14] <zach> Yo
#662 [14:14] <MonarchSaw5> I have emails that show I had an account 5 years ago but for some reason it states on my profile that it was made in 2019
#663 [14:15] * zach is now known as Guest93781
#664 [14:15] <N5F3> okay
#665 [14:15] <N5F3> so you have the right email i assume
#666 [14:15] <Guest93781> So the problem is we had like 5 accounts under one email. I believe someone then took that email and applied it to the new version of an account for just one singular account
#667 [14:16] <MonarchSaw5> Yes I do have the right email
#668 [14:16] <Guest93781> So now when I go to log into my username which was LaxBro14 it signs into my little brothers account
#669 [14:16] <Guest93781> Exactly. The right email is confirmed via an email from Mojang confirming what accounts were underneath of that email. It dates back to 2011
#670 [14:17] <N5F3> and youre sure that the user name was entered correctly with small and big letters
#671 [14:17] <Guest93781> pretty positive, my old username was LaxBro14 exactly like I just spelled
#672 [14:17] <Guest93781> just the two capitals
#673 [14:19] <N5F3> guest93781 have you done the migration task for all the accounts at https://account.mojang.com/migrate ???
#674 [14:21] <Guest93781> so I tried that
#675 [14:21] <Guest93781> and I created a Mojang account registered to my personal email and not the original one
#676 [14:21] * LiamMCW [webchat@152.135.74.34.bc.googleusercontent.com] has joined #minecrafthelp
#677 [14:22] <Guest93781> but not done for all the accounts. I assume my little brother did it for his and not the rest
#678 [14:22] <N5F3> okay
#679 [14:23] <N5F3> so the laxbro14 account shuld be bound to youre personal email but you still cant log in
#680 [14:23] <Guest93781> so I just logged into Mojang right now
#681 [14:23] <N5F3> am i right??
#682 [14:24] <Guest93781> where would I go to import the LaxBro14 account to the new Mojang account tied to my personal
#683 [14:24] <Guest93781> exactly
#684 [14:24] <Guest93781> Ill go to log into Minecraft and it wont work
#685 [14:24] <N5F3> https://account.mojang.com/migrate
#686 [14:24] <Guest93781> that piece of the process is done
#687 [14:25] <N5F3> okay
#688 [14:25] <Guest93781> I can log into the Mojang website to access the account
#689 [14:25] <Guest93781> but I can't play the actual game
#690 [14:25] <N5F3> but then the account shuld be linked
#691 [14:25] <Guest93781> gotcha
#692 [14:25] <N5F3> but it still isnt
#693 [14:25] <N5F3> have you tried to do it again??
#694 [14:26] <Guest93781> so if I go to Minecraft game log in with my new personal email and username
#695 [14:28] <Guest93781> that's what ill try
#696 [14:28] <N5F3> okay do that
#697 [14:29] <N5F3> as im not an mojang offical i cant solv all the problems but i will try my best
#698 [14:29] <Guest93781> thanks for trying
#699 [14:29] <Guest93781> I have query with them but trying to expedite process
#700 [14:30] <Guest93781> So I can't download the game without paying so im shit out of luck
#701 [14:30] <Absol> Guest93781: Please keep it civil
#702 [14:30] <N5F3> yeah i get it
#703 [14:30] <Guest93781> hey thanks for trying very helpful, ill have to wait for them to get to me
#704 [14:31] <Guest93781> gonna log off now cuz im at work hehe
#705 [14:31] * Guest93781 [webchat@165.225.48.117] has quit. (Quit: webchat.esper.net)
#706 [14:34] * McNoob [webchat@pool-100-2-73-197.nycmny.fios.verizon.net] has joined #minecrafthelp
#707 [14:34] <McNoob> Hello can anyone tell me why mc crashes immediately after loading a world?
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#709 [14:36] <McNoob> https://paste.gg/p/anonymous/36fe40100dee40c7b9d4630d8414c9e7
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#712 [14:51] * Axel [webchat@81.2.183.30] has joined #minecrafthelp
#713 [14:52] <Axel> Hi my 5 year old Minecraft for ipad is crashing and cannot open it
#714 [14:52] <Axel> we briefly managed earlier before it crashed again but all his world were gone which is super upsetting and he has been crying non storm also frustrated about it
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#718 [14:54] * dhtdht020 [~dhtdht020@46-117-79-150.bb.netvision.net.il] has joined #minecrafthelp
#719 [14:58] <LiamMCW> Hi, I get this error https://paste.ee/p/QYYhu when I start mc 1.12.2, it works fine on mc 1.14.2. I tried to update my drivers
#720 [14:59] <RisaM> Hello, I have a problem. I did not play minecraft for a very long time, so I decided to give it a go after few years. I didn"t migrate my account to mojang account so I decided to do it so I can play on my account after long time again. I filled in my email, my minecraft username and my password. But the message keeps saying "Error! Wrong username
#721 [14:59] <RisaM> or password" even tho when I normally log in to my mojang account everything is just all right so what is wrong?
#722 [15:00] <RisaM> #minecrafthelp
#723 [15:05] * panda [webchat@45-72-213-147.cpe.teksavvy.com] has joined #minecrafthelp
#724 [15:06] <panda> I get stuck on the loading screen for any of the 1.14 versions when i try and load them up.
#725 [15:09] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#726 [15:12] <panda> what is your issue is it the same as mine
#727 [15:12] <panda> Snowman
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#729 [15:22] * Wk1360 [webchat@adsl-68-77-48-158.lightspeed.lsvlky.sbcglobal.net] has joined #minecrafthelp
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#731 [15:24] * Suz [webchat@ip-31-205-23-85.ask4internet.com] has joined #minecrafthelp
#732 [15:24] <Suz> Hi I cant join my friend im always getting io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information
#733 [15:24] <Suz> we have hamachi
#734 [15:24] <Suz> can you help please
#735 [15:24] <Suz> it just suddenly stopped working :(
#736 [15:25] * Martin [webchat@87-248-19-190.fibertel.com.ar] has joined #minecrafthelp
#737 [15:25] <Suz> hi martin
#738 [15:25] <Suz> whats going on
#739 [15:25] <Martin> hi i want to change my password but the email doesnt arrive, what can i do?
#740 [15:25] <Suz> just wait for it
#741 [15:25] <Suz> did you check spam
#742 [15:26] <Martin> i've waiting for 30 minutes already, is that normal?
#743 [15:26] <Martin> yes i have checked it
#744 [15:26] <Suz> Yeah thats normal
#745 [15:26] <Suz> It can sometimes just have a big delay
#746 [15:26] <Suz> Depends on the servers
#747 [15:26] <Suz> Maybe log into your email somewhere else?
#748 [15:26] <Martin> ok i will wait then
#749 [15:26] <Martin> i'm logged in my pc and in my cellphone
#750 [15:27] <Martin> and i dont have it
#751 [15:27] <panda> i cant launch 1.14.2 can anyone help with this
#752 [15:28] <Suz> Alright if it takes more than an hour ask again
#753 [15:28] <Suz> Can you launch other versions?
#754 [15:28] <panda> yes
#755 [15:28] <Suz> Do you get an error message when launching the latest?
#756 [15:28] <panda> no
#757 [15:28] <panda> its just the stop responding message every time
#758 [15:29] <Martin> ok i will wait thanks!
#759 [15:29] * Cam [webchat@255.35.9.51.dyn.plus.net] has joined #minecrafthelp
#760 [15:29] <Suz> No worries Martin
#761 [15:29] <Suz> Hi Cam how can I help?
#762 [15:29] <Cam> Hi guys :)
#763 [15:29] <panda> i may of be help also
#764 [15:29] <Suz> Panda have you tried restarting?
#765 [15:29] <panda> yes
#766 [15:29] <Suz> Panda that's not appropriote.
#767 [15:30] <Suz> appropriate
#768 [15:30] <panda> what isnt
#769 [15:30] <Suz> I'm qualified
#770 [15:30] <panda> oh
#771 [15:30] <Cam> come on panda
#772 [15:30] * urielsalis kicked Suz from #minecrafthelp (Reason: uz :Suz)
#773 [15:30] <urielsalis> hi panda, Cam
#774 [15:30] <urielsalis> what are your issues?
#775 [15:30] <panda> i cant launch any of the 1.14 versions
#776 [15:31] <urielsalis> ??> panda launcher/revert-beta
#777 [15:31] <Absol> panda: Go to your .minecraft folder
#778 [15:31] <Absol> panda: In that folder, edit 'launcher_profiles.json'. At the bottom of the file and change "channel": "beta", to "channel": "release"
#779 [15:31] * impasta [webchat@ip-31-205-23-85.ask4internet.com] has joined #minecrafthelp
#780 [15:31] <Cam> I'm timing out trying to join my friends world over LAN with a vpn
#781 [15:31] <impasta> Hello?
#782 [15:31] <urielsalis> impasta, hi Suz
#783 [15:32] <urielsalis> Cam, have you tried not using the VPN?
#784 [15:32] <impasta> Hi Sorry I still need help
#785 [15:32] <panda> @absol it is already at release
#786 [15:32] <urielsalis> impasta, with?
#787 [15:32] <impasta> “io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information”
#788 [15:32] <urielsalis> panda, when you say it gets stuck at the loading screen, does anything else happens?
#789 [15:32] <urielsalis> impasta, to what server?
#790 [15:32] <Cam> we have the same issue
#791 [15:33] <urielsalis> Cam, what issue? There are currently 2 people here
#792 [15:33] <Cam> we are using the vpn to connect over lan
#793 [15:33] <impasta> Yes
#794 [15:33] <Cam> impasta
#795 [15:33] <urielsalis> Cam, is the VPN hamachi?
#796 [15:33] <Cam> yes
#797 [15:33] <urielsalis> ??> Cam net/hamachi
#798 [15:33] <Absol> Cam: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#799 [15:33] <Absol> Cam: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#800 [15:33] <panda> urielsalis no just a white tap with (minecraft 1.14.2) not responding
#801 [15:33] <panda> *tab
#802 [15:33] <urielsalis> ??> panda av/adwcleaner
#803 [15:33] <Absol> panda: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#804 [15:33] <Absol> panda: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#805 [15:34] <Cam> hamachi is a vpn
#806 [15:34] <impasta> do you have a reccomendation
#807 [15:34] <panda> urielsalis i will try this
#808 [15:34] <urielsalis> impasta, just port forward, easier than hamachi
#809 [15:34] <urielsalis> Cam, a bad one
#810 [15:35] * panda [webchat@45-72-213-147.cpe.teksavvy.com] has quit. (Quit: webchat.esper.net)
#811 [15:35] <impasta> I cant port forward on this wifi network :/
#812 [15:35] * Amanda [webchat@h-89-219.A463.priv.bahnhof.se] has joined #minecrafthelp
#813 [15:35] <Cam> toxic retard
#814 [15:36] <urielsalis> Cam, keep it civil
#815 [15:36] <Amanda> Hi, I'm having issues with my realm player activity. Can someone help me?
#816 [15:36] <urielsalis> impasta, Usually a VPN would also require having a way to portforward it(if you want to host it yourself) :/
#817 [15:36] <impasta> :/
#818 [15:36] <urielsalis> Amanda, depends on the issue, we mostly only do Java support here
#819 [15:37] <Amanda> Oh
#820 [15:37] <Amanda> Sorry
#821 [15:38] * Amanda [webchat@h-89-219.A463.priv.bahnhof.se] has quit. (Client Quit)
#822 [15:38] <impasta> how do i connect if i cant portforward and hamachi is a bad one
#823 [15:39] <urielsalis> have you tried doing the opposite?
#824 [15:40] <urielsalis> Cam sets the portforwarding and hosts a real server and you connect to it
#825 [15:40] * Amanda [webchat@h-89-219.A463.priv.bahnhof.se] has joined #minecrafthelp
#826 [15:41] <Amanda> Hi i'm having issues to see the player activity on my realm. Does someone know how to get it back so I can see the activity??
#827 [15:41] <urielsalis> Amanda, you can try in discord.gg/minecraft
#828 [15:41] <Amanda> Thank You!!
#829 [15:45] * LiamMCW [webchat@152.135.74.34.bc.googleusercontent.com] has quit. (Quit: webchat.esper.net)
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#832 [15:58] * Wook [webchat@cpe-107-11-30-110.columbus.res.rr.com] has joined #minecrafthelp
#833 [15:58] <Wook> Hello
#834 [15:58] <Wook> I just bought this game to play with my kids.
#835 [15:58] <Wook> They had already.
#836 [15:59] <Wook> Hello?
#837 [15:59] <Wook> Are you there?
#838 [16:00] * impasta [webchat@ip-31-205-23-85.ask4internet.com] has quit. (Quit: webchat.esper.net)
#839 [16:01] * Rory [webchat@cpe-76-180-68-45.buffalo.res.rr.com] has joined #minecrafthelp
#840 [16:02] <Rory> Anyone else having issues connecting to realms?
#841 [16:02] <Wook> Hello?
#842 [16:02] * xSyqil [webchat@174-20-120-115.mpls.qwest.net] has joined #minecrafthelp
#843 [16:03] <xSyqil> when trying to buy Minecraft java, and error message pops up after clicking "purchase"
#844 [16:03] * Tempo [webchat@8ta-246-24-44.telkomadsl.co.za] has joined #minecrafthelp
#845 [16:04] <Wook> Is it possible to play with my kids who have a i-Pad version?
#846 [16:04] <Wook> I bought a java version.
#847 [16:04] <xSyqil> howd you buy it? it wont let me
#848 [16:05] <Tempo> I am receiving this error: "Failed to download file. patchy-1.1.jar" is anyone able to help?
#849 [16:06] * xSyqil [webchat@174-20-120-115.mpls.qwest.net] has quit. (Client Quit)
#850 [16:06] <Wook> Try to click download button again and again
#851 [16:06] <Wook> Where can I refund my java version?
#852 [16:06] * JackG [webchat@174-20-120-115.mpls.qwest.net] has joined #minecrafthelp
#853 [16:06] <Wook> I can't find.
#854 [16:07] <Wook> I think I have to buy window version so that I can play with my kids.
#855 [16:07] <JackG> you do
#856 [16:07] <JackG> When I try to buy java edition, an error message pops up after clicking "purchase"
#857 [16:11] * Rory [webchat@cpe-76-180-68-45.buffalo.res.rr.com] has quit. (Quit: webchat.esper.net)
#858 [16:12] <Galaxy_2Alex> JackG, What error message?
#859 [16:13] <JackG> it says Error placing order
#860 [16:13] <Galaxy_2Alex> JackG, What payment method are you using?
#861 [16:13] <JackG> the default thing and then paypal, im switching and neither work
#862 [16:14] <JackG> "purchase using visa, mastercard, or American express"
#863 [16:14] <Galaxy_2Alex> JackG, Make sure the card isn't a prepaid one, and that it allows international transactions.
#864 [16:15] * JackG2 [webchat@174-20-120-115.mpls.qwest.net] has joined #minecrafthelp
#865 [16:15] <JackG2> accidentally left
#866 [16:15] <Galaxy_2Alex> JackG2, Make sure the card isn't a prepaid one, and that it allows international transactions.
#867 [16:16] <JackG2> I just made a purchase with it and it works
#868 [16:16] <JackG2> how do I know if its prepaid
#869 [16:18] <Galaxy_2Alex> JackG2, It needs to allow international transactions, not just domestic ones.
#870 [16:18] * smasg [webchat@121-75-126-195.dyn.vf.net.nz] has joined #minecrafthelp
#871 [16:18] <JackG2> crap it is a prepaid card
#872 [16:18] <JackG2> I bought win10 edition the same way though
#873 [16:19] <smasg> hi imhave trouble everytime when iload up the game it crashes and says this EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000000766a1d60, pid=5584, tid=10644
#874 [16:19] <Galaxy_2Alex> JackG2, Microsoft Store may allow it, but minecraft.net does not.
#875 [16:19] <Galaxy_2Alex> smasg, I will need the full error log please.
#876 [16:19] <Galaxy_2Alex> ??> smasg paste
#877 [16:19] <Absol> smasg: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#878 [16:20] <JackG2> ok so go to the Microsoft store to buy?
#879 [16:20] <Galaxy_2Alex> JackG2, You cannot buy the Java Edition from the Microsoft Store.
#880 [16:20] <JackG2> so I cant buy it?
#881 [16:20] <smasg> done
#882 [16:20] <smasg> https://paste.ubuntu.com/p/8Cpsccn6rX/
#883 [16:21] <Galaxy_2Alex> JackG2, You'll need to find a different payment method.
#884 [16:21] <JackG2> damn
#885 [16:21] <JackG2> why the heck is visa and paypal in there if its bought the same way then
#886 [16:22] <Galaxy_2Alex> JackG2, It allows credit and debit Visas, just not prepaid ones.
#887 [16:22] * Neebroe [webchat@p54970E14.dip0.t-ipconnect.de] has joined #minecrafthelp
#888 [16:22] <Neebroe> Good Day
#889 [16:22] <JackG2> I have a debit visa card, that's what im using
#890 [16:23] <Galaxy_2Alex> smasg, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder. After that, try to run the game.
#891 [16:23] <smasg> okthx
#892 [16:23] * Tozzit [webchat@cpc120124-warr7-2-0-cust33.1-1.cable.virginm.net] has joined #minecrafthelp
#893 [16:23] <Neebroe> I have the issue that i dont recieve any emails ._.
#894 [16:23] <Galaxy_2Alex> Neebroe, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#895 [16:24] <Galaxy_2Alex> JackG2, Ah, yes, that one should work. I assume it doesn't work both directly and via Paypal?
#896 [16:24] * Neebroe [webchat@p54970E14.dip0.t-ipconnect.de] has quit. (Client Quit)
#897 [16:24] <JackG2> i have no idea
#898 [16:24] * Tozzit [webchat@cpc120124-warr7-2-0-cust33.1-1.cable.virginm.net] has quit. (Client Quit)
#899 [16:24] <Galaxy_2Alex> JackG2, Try it please.
#900 [16:25] <smasg> now it says this
#901 [16:26] <smasg> wait do i reset the java path?
#902 [16:27] <Galaxy_2Alex> smasg, What is the exact error message?
#903 [16:27] <smasg> it came up saying that the runtime folder doesn't exist
#904 [16:27] <Galaxy_2Alex> smasg, Restart the launcher.
#905 [16:27] <smasg> just like the path and exist=false
#906 [16:27] <smasg> ok
#907 [16:28] * Stanley [webchat@h78.193.140.67.dynamic.ip.windstream.net] has joined #minecrafthelp
#908 [16:30] <Stanley> I have forgotten the email and password I used to migrate my account. I've used every combination I can possibly think of. I never wrote it down because I had the game downloaded on my old laptop and now want to play here but can no longer access the information. I remember my original login and password but now with the new mojang account thing, t
#909 [16:30] <Stanley> hat doesn't matter. Any tips?
#910 [16:30] * smasg [webchat@121-75-126-195.dyn.vf.net.nz] has quit. (Quit: webchat.esper.net)
#911 [16:31] <Galaxy_2Alex> Stanley, Have you already submitted an account support request to Mojang?
#912 [16:31] <Stanley> Yes, almost a month ago.
#913 [16:32] <Galaxy_2Alex> Stanley, You will have to wait for them to answer. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#914 [16:32] <Stanley> But they're still working on requests from April.
#915 [16:32] * Martin [webchat@87-248-19-190.fibertel.com.ar] has joined #minecrafthelp
#916 [16:33] <Martin> Hi i am waiting my email to change my password
#917 [16:33] <Galaxy_2Alex> Stanley, Also, the next time you come here, please read all the messages you receive when joining. It saves all of us a lot of time and effort, thanks.
#918 [16:33] <Galaxy_2Alex> Martin, How long have you been waiting.
#919 [16:33] <Martin> i have been waiting for more than one hour, what can i do?
#920 [16:33] <Stanley> Just clearly asked for tips not for you to solve my problem, I fully read the messages. Thank you for your time.
#921 [16:33] * smasg [webchat@121-75-126-195.dyn.vf.net.nz] has joined #minecrafthelp
#922 [16:34] * JackG2 [webchat@174-20-120-115.mpls.qwest.net] has quit. (Quit: webchat.esper.net)
#923 [16:34] <Galaxy_2Alex> Martin, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#924 [16:34] <Martin> ok i will read it thanks
#925 [16:35] <smasg> ok so did the stuff u said and it crashed again
#926 [16:35] <Galaxy_2Alex> ??> smasg win/reinst
#927 [16:35] <Absol> smasg: You may need to reinstall the locally installed files that Minecraft puts into place.
#928 [16:35] <Absol> smasg: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#929 [16:35] <Martin> i checked all of that but i didn't do something like that
#930 [16:36] <smasg> ok thx
#931 [16:36] <Martin> my account it's ok i never migrated to another email
#932 [16:36] <Martin> but the email isn't arriving
#933 [16:37] <Martin> i don't know what should i do
#934 [16:37] <Galaxy_2Alex> Martin, Give it another 24 hours, if nothing happens, contact Mojang.
#935 [16:38] <Martin> ok thanks!
#936 [16:40] <smasg> could the fast that i only just minecraft on my computer last night have anything to do with it?
#937 [16:41] <smasg> fact*
#938 [16:41] * JackG [webchat@174-20-120-115.mpls.qwest.net] has quit. (Quit: webchat.esper.net)
#939 [16:42] <Galaxy_2Alex> smasg, Maybe, let's just try the reinstalling first.
#940 [16:42] <smasg> ok it loading atm
#941 [16:42] <smasg> another side question
#942 [16:43] <smasg> is there a way to use optifine without forge
#943 [16:43] <Galaxy_2Alex> smasg, Yes.
#944 [16:44] <smasg> so how?
#945 [16:44] <Galaxy_2Alex> smasg, We do not assist with modding-related issues here, sorry.
#946 [16:44] <smasg> ok
#947 [16:44] <smasg> sry
#948 [16:49] * kay [webchat@71-218-113-49.hlrn.qwest.net] has joined #minecrafthelp
#949 [16:50] <smasg> ok thx galaxyAlex it now works
#950 [16:51] <kay> I was trying to purchase Minecraft and it keeps failing to purchase and my credit card info is correct. why is it failing?
#951 [16:52] * Tempo [webchat@8ta-246-24-44.telkomadsl.co.za] has quit. (Quit: webchat.esper.net)
#952 [16:53] * quickspare [webchat@wsip-24-234-102-210.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#953 [16:53] * nut_meghan [webchat@184.21.6.230] has joined #minecrafthelp
#954 [16:53] <nut_meghan> halp my game keeps crashing when i try to launch it
#955 [16:54] * rocketpuppet214 [webchat@CPEf81d0f80eaa3-CMf81d0f80eaa0.cpe.net.fido.ca] has joined #minecrafthelp
#956 [16:54] <rocketpuppet214> Hello/
#957 [16:54] <kay> I think you just gotta restart your computer
#958 [16:54] <rocketpuppet214> What?
#959 [16:54] <nut_meghan> ok.
#960 [16:55] * nut_meghan [webchat@184.21.6.230] has quit. (Client Quit)
#961 [16:55] <rocketpuppet214> The new minecraft beta launcher wont open for me
#962 [16:55] <kay> I can't purchase minecraft
#963 [16:55] <Galaxy_2Alex> kay, There may be an issue right now with payments, i will put it to Mojang.
#964 [16:55] <Galaxy_2Alex> rocketpuppet214, Press the windows key + R at the same time and type '%appdata%/.minecraft'. In that folder, open the 'launcher_profiles.json' using notepad. At the bottom of the file change "channel": "beta", to "channel": "release"
#965 [16:55] * rocketpuppet214 [webchat@CPEf81d0f80eaa3-CMf81d0f80eaa0.cpe.net.fido.ca] has quit. (Client Quit)
#966 [16:55] * rocketpuppet214 [webchat@CPEf81d0f80eaa3-CMf81d0f80eaa0.cpe.net.fido.ca] has joined #minecrafthelp
#967 [16:55] <rocketpuppet214> Ok let me try it
#968 [16:56] <rocketpuppet214> Lancher profiles?
#969 [16:56] <kay> alright it just keeps saying there was an error with the purchase and I checked my credit card info and It was correct
#970 [16:57] <Galaxy_2Alex> rocketpuppet214, yeah, the file might just be called "launcher_profiles"
#971 [16:57] <rocketpuppet214> Ok
#972 [16:57] <rocketpuppet214> It says channel and beta.
#973 [16:58] <Galaxy_2Alex> rocketpuppet214, Change "beta" to "release".
#974 [16:59] * smasg [webchat@121-75-126-195.dyn.vf.net.nz] has joined #minecrafthelp
#975 [16:59] * Martin [webchat@87-248-19-190.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#976 [16:59] <kay> so do I just wait to try and purchase ?
#977 [16:59] <rocketpuppet214> Ok
#978 [16:59] <smasg> same error again
#979 [17:00] <Galaxy_2Alex> kay, So it's a full credit or debit card, not a prepaid one, and it allows international transactions, correct?
#980 [17:00] <rocketpuppet214> it worked thank you!!!
#981 [17:01] <kay> yes its credit card
#982 [17:01] <kay> not prepaid
#983 [17:02] <smasg> the fatel error one
#984 [17:02] <Galaxy_2Alex> ??> smasg win/dxdiag
#985 [17:02] <Absol> smasg: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#986 [17:03] <smasg> ok
#987 [17:03] <smasg> what does thsimean win/dxdiag
#988 [17:03] <Galaxy_2Alex> smasg, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#989 [17:03] <smasg> ok
#990 [17:04] <kay> called my bank and they said nothing was wrong with the card I was using and that it must be the website
#991 [17:04] * quickspare [webchat@wsip-24-234-102-210.lv.lv.cox.net] has joined #minecrafthelp
#992 [17:05] <Galaxy_2Alex> kay, I've put it to Mojang, unfortunately, there is nothing else you can do for now.
#993 [17:05] <quickspare> Hello! I keep getting disconnected constantly from Minecraft realms. An operator helped me yesterday but it started again today.
#994 [17:05] * Withered101 [webchat@customer22.trepicnetworks.com] has joined #minecrafthelp
#995 [17:05] <Galaxy_2Alex> kay, Actually, if you can, could you send me the order reference ID as a PM? (/msg Galaxy_2Alex Message)
#996 [17:05] <Galaxy_2Alex> quickspare, Disconnected in what way?
#997 [17:05] <kay> so should I try again in a few hours or wait for a couple of days to try and purchase it again
#998 [17:06] <Galaxy_2Alex> kay, I'd say days, but you can occasionally try to see if it's fixed.
#999 [17:06] <quickspare> It says disconnected by remote host
#1000 [17:06] <Withered101> i am having trouble with perching minecraft java
#1001 [17:06] <quickspare> Internal Exception Java io.IOException forcibly closed by remote host
#1002 [17:06] <Galaxy_2Alex> quickspare, They had some issues earlier today, it should sort itself out in the next few hours.
#1003 [17:07] <quickspare> It's been happening to me for 3 days now though
#1004 [17:07] <quickspare> and yesterday I got it to work for about an hour
#1005 [17:08] <kay> alright, I pmed you but I wasn't given a reference ID
#1006 [17:08] <Galaxy_2Alex> Withered101, Is it a full credit or debit card you are trying to use, not a prepaid one, and it allows international transactions, correct?
#1007 [17:09] * JackG [webchat@174-20-120-115.mpls.qwest.net] has joined #minecrafthelp
#1008 [17:09] <JackG> I downloaded Minecraft java, but when I go to open it, it says I only have the demo version
#1009 [17:10] <smasg> ok here
#1010 [17:10] <smasg> https://paste.ubuntu.com/p/WkgTTHfNxD/
#1011 [17:10] <Galaxy_2Alex> JackG, Log out on the launcher, restart it, then log in again.
#1012 [17:10] <Galaxy_2Alex> smasg, Which country was the laptop bought in?
#1013 [17:11] <smasg> i have no idea
#1014 [17:11] <Withered101> i am using a debt card that should work
#1015 [17:11] <smasg> I'm in nz though
#1016 [17:11] <JackG> AYEEEE thanks for all your help Galaxy_2Alex btw, I bought a code of amazon and then redeemed it
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#1019 [17:13] <Withered101> im going to buy a code off Amazon and see if that workes
#1020 [17:13] <Galaxy_2Alex> Withered101, It will only work if you reside in the US.
#1021 [17:14] <Galaxy_2Alex> smasg, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#1022 [17:15] <smasg> ok and if i can't do that is theere anything else i can do
#1023 [17:16] * AKTheKnight [sid155133@id-155133.hathersage.irccloud.com] has quit. (Read error: Connection reset by peer)
#1024 [17:16] <smasg> like it running now but like everyone and then it like na and stops
#1025 [17:16] <smasg> everynow and then*
#1026 [17:17] * kay [webchat@71-218-113-49.hlrn.qwest.net] has quit. (Quit: webchat.esper.net)
#1027 [17:17] <Galaxy_2Alex> smasg, Not really, no. You need updated drivers, which are not available since Toshiba has stopped supporting the laptop a long time ago.
#1028 [17:18] <smasg> ok thx anyways
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#1032 [17:25] <quickspare> I dont think the server problems they were having earlier relate to my problem
#1033 [17:46] * renaspt [webchat@a109-49-55-170.cpe.netcabo.pt] has joined #minecrafthelp
#1034 [17:47] <renaspt> hello, so I forgot my email and my password for my minecraft account... can anybody help me? thanks in advance
#1035 [17:55] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1036 [18:02] * Correctors [webchat@72.143.226.48] has joined #minecrafthelp
#1037 [18:02] <Correctors> Um I can't get 1.7.10 forge to work
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#1041 [18:12] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#1042 [18:13] * cleyton [webchat@186-224-94-134.brcentral.net.br] has joined #minecrafthelp
#1043 [18:13] * jeff [webchat@146.115.234.50] has joined #minecrafthelp
#1044 [18:14] <jeff> i forgot the answers to my security questions and i can no longer access the email linked to my account
#1045 [18:14] * renaspt [webchat@a109-49-55-170.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#1046 [18:14] <cleyton> estou fazendo o download do app pela primeira vez mas esta dando erro alguem me sabe informar o porquê?
#1047 [18:14] <CubeTheThird> jeff, you'll have to contact Mojang about that
#1048 [18:14] <CubeTheThird> ??> jeff mojang/email
#1049 [18:14] <Absol> jeff: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1050 [18:14] <Absol> jeff: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1051 [18:14] <CubeTheThird> ??> cleyton lang/pt
#1052 [18:14] <Absol> cleyton: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1053 [18:15] <jeff> so i have to wait?
#1054 [18:15] <cleyton> I'm downloading the app for the first time but it's giving somebody error. Can you tell me why?
#1055 [18:17] <jeff> i already sent them an email is there nothing else i can do?
#1056 [18:17] <CubeTheThird> jeff, sorry no. We are community volunteers here and don't have access to account details
#1057 [18:18] <CubeTheThird> cleyton, what are the errors?
#1058 [18:18] <jeff> dang ok, well this sucks
#1059 [18:19] * cleyton [webchat@186-224-94-134.brcentral.net.br] has quit. (Quit: webchat.esper.net)
#1060 [18:24] * Reuben [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#1061 [18:26] <Reuben> Hello, I am having trouble migrating my minecraft account which I have owned since 2010. I purchased this when I was a child so no longer have the email address, and am unable to track down the transaction ID. What are my options??
#1062 [18:29] <CubeTheThird> Reuben, to be clear, you purchased it in 2010?
#1063 [18:29] * Reuben [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#1064 [18:30] <Reuben> Hi I'm having trouble migrating my minecraft account. It was bought in 2010 when I was a kid, so I no longer have the email address and am unable to find the transaction ID, what can I do?
#1065 [18:30] <CubeTheThird> Reuben, to be clear, you purchased it in 2010?
#1066 [18:31] <Reuben> yes thats correct
#1067 [18:31] <Reuben> when it was in alpha
#1068 [18:31] <CubeTheThird> Reuben, do you know what method of payment was used?
#1069 [18:31] <Reuben> It would have been one of my parent's visa/mastercard
#1070 [18:33] <CubeTheThird> Reuben, ok. You'll need to contact Mojang with as many details about the account as you can gather (e.g. approximate purchase date, payment details, username, etc) and they will do what they can to assist in recovering the account
#1071 [18:33] <CubeTheThird> ??> Reuben mojang/email
#1072 [18:33] <Absol> Reuben: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1073 [18:33] <Absol> Reuben: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1074 [18:33] * CapnAlbatross [webchat@cpc122182-newt38-2-0-cust74.19-3.cable.virginm.net] has joined #minecrafthelp
#1075 [18:33] <CapnAlbatross> Hi there
#1076 [18:34] <CubeTheThird> hello CapnAlbatross
#1077 [18:34] <CapnAlbatross> just trying to get this pastebin thing to work
#1078 [18:35] <CubeTheThird> take your tiome
#1079 [18:35] <CubeTheThird> *time
#1080 [18:36] <Reuben> Okay, I have already sent off a contact request explaining my situation and am waiting to hear back. I did not give specific details of purchase date and payment details. Just the year I purchased it and my username. Guess I'll have to wait to hear back from them before I give them more information?
#1081 [18:36] <CubeTheThird> Reuben, ya you should wait in that case. To be certain, you did get an automated response with a case number, yes?
#1082 [18:37] <Reuben> yep I got an automated response back
#1083 [18:37] * Desdi [webchat@d-174-140-80-250.paw.cpe.atlanticbb.net] has joined #minecrafthelp
#1084 [18:37] <CubeTheThird> Reuben, ok perfect
#1085 [18:38] <Desdi> a friend is unable to mine on my realms server/account. neither of us is modded or using texture pack. thoughts please?
#1086 [18:39] <CapnAlbatross> Is this how it works? Feel like an old man while trying this out: https://paste.gg/p/anonymous/c23dd24a0a9148fab82550ea2e05f2e2
#1087 [18:39] <CubeTheThird> Desdi, it sounds like they are in adventure mode
#1088 [18:39] <Desdi> is that something I need to fix on my end or theirs?
#1089 [18:39] <CubeTheThird> CapnAlbatross, what game version are you using?
#1090 [18:40] <Desdi> current release. 1.14. ...1? 2?
#1091 [18:40] <Desdi> just updated
#1092 [18:40] <CapnAlbatross> just updated to 1.14.2
#1093 [18:40] <CubeTheThird> Desdi, assuming commands are enabled, you should be able to run /gamemode <username> adventure
#1094 [18:40] <CubeTheThird> Desdi, only messages with your name are for you
#1095 [18:40] <CubeTheThird> CapnAlbatross, ok, and what version was the world originally build on?
#1096 [18:41] <CapnAlbatross> v.18w43b
#1097 [18:41] <CubeTheThird> CapnAlbatross, oh.. you were building your world on a shapshot?
#1098 [18:43] <Desdi> thank you., trying now.
#1099 [18:43] <CapnAlbatross> yeah I now realise that was a mistake, but there were some blocks I wanted to try iirc (which I don't really tbh). Think I have a solution
#1100 [18:43] <CapnAlbatross> popped back to that snap, and going to look around for where the lava is coming from to block it off
#1101 [18:44] <CapnAlbatross> however that wouldn't fix the netherrack spawning issue
#1102 [18:44] <CapnAlbatross> so I'm not sure tbh
#1103 [18:46] <CubeTheThird> CapnAlbatross, hard to say honestly since data corruption can be a side-effect of playing in snapshots. You might need to use a 3rd party tool like mcedit or nbtedit to try repairing the world, but that goes beyond what we can help with here
#1104 [18:47] <Desdi> commands are enabled, switching gamemodes did not work
#1105 [18:48] <CubeTheThird> Desdi, are they only unable to break blocks in certain areas, or everywhere?
#1106 [18:48] <CapnAlbatross> CubeTheThird okay, thank you for your help. Figured it was a long shot anyway
#1107 [18:48] <CubeTheThird> Desdi, oh shoot. I hope you ran the command with /gamemode survival and not /gamemode adventure (my bad hehehe)
#1108 [18:49] <Desdi> well, the immediate area at least. 40, 50 sq block area
#1109 [18:49] <Desdi> lol, I did survival, yes
#1110 [18:50] <CubeTheThird> Desdi, lol ok good. So they can mine outside that area? sounds like the spawn protected area they can't
#1111 [18:50] <Desdi> no no, I mean that is all the larger area we tried in
#1112 [18:50] <CubeTheThird> Desdi, and is it certain blocks, or any?
#1113 [18:51] <Desdi> any
#1114 [18:51] <CubeTheThird> Desdi, what about instant blocks, like grass or sugarcane?
#1115 [18:53] <Desdi> trying now
#1116 [18:54] * Gamemaker888 [webchat@c-98-232-180-207.hsd1.or.comcast.net] has joined #minecrafthelp
#1117 [18:54] <Gamemaker888> Hi
#1118 [18:54] <CubeTheThird> hello Gamemaker888
#1119 [18:55] <Gamemaker888> Does someone mind helping me with something
#1120 [18:55] <CubeTheThird> Gamemaker888, with what?
#1121 [18:55] <Gamemaker888> I have a account that I de-activated and would like it re-activated
#1122 [18:55] <CubeTheThird> Gamemaker888, you will have to contact Mojang about that
#1123 [18:56] <CubeTheThird> ??> Gamemaker888 mojang/email
#1124 [18:56] <Absol> Gamemaker888: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1125 [18:56] <Gamemaker888> Ok
#1126 [18:56] <Absol> Gamemaker888: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1127 [18:56] <Desdi> friend can not mine grass, flowers, sugarcane
#1128 [18:56] <Gamemaker888> thanks
#1129 [18:56] <CubeTheThird> Desdi, to be sure, can your friend do this stuff in singleplayer?
#1130 [18:57] <Desdi> yes
#1131 [18:57] <CubeTheThird> Desdi, are they seeing the block outline when looking at it (the black square around it)?
#1132 [18:57] <Gamemaker888> Alright folks have a good day :)
#1133 [18:58] <CubeTheThird> Gamemaker888, you too~
#1134 [18:58] * Gamemaker888 [webchat@c-98-232-180-207.hsd1.or.comcast.net] has quit. (Client Quit)
#1135 [18:58] <Desdi> asking
#1136 [19:00] <Desdi> they are able to see a black box around it, they are also able to open and use chests- if that means anything
#1137 [19:02] <CubeTheThird> Desdi, if they try mining, do the cracks show up on the blocks?
#1138 [19:04] <Desdi> the cracks show, but the block never breaks
#1139 [19:05] <CubeTheThird> Desdi, hmm... I wonder if it's lag then
#1140 [19:05] <CubeTheThird> Desdi, are you and your friend in the same region?
#1141 [19:05] <Desdi> yes, right beside each other
#1142 [19:05] <CubeTheThird> Desdi, oh haha that's good then
#1143 [19:07] <CubeTheThird> Desdi, so I imagine you're both on the same network then yes?
#1144 [19:08] <Desdi> erm. Well, it's on minecraft realms so... idk
#1145 [19:08] <Desdi> I mean. would have to be,right?
#1146 [19:08] <CubeTheThird> Desdi, I mean like are you both connected to the same wifi
#1147 [19:08] <Desdi> oh, no
#1148 [19:09] <Desdi> did you mean in-game region or RL region?
#1149 [19:09] <CubeTheThird> Desdi, I mean RL region
#1150 [19:09] <Desdi> different towns, but only about 15 miles apart, --sorry
#1151 [19:09] <CubeTheThird> Desdi, ah ok no worries. That part mainly matters if we're talking different countries
#1152 [19:09] <CubeTheThird> Desdi, but in that case I'll need your friend to run an internet speed test on speedtest.net
#1153 [19:10] * ClownBoat [webchat@50-47-98-243.evrt.wa.frontiernet.net] has joined #minecrafthelp
#1154 [19:11] <Desdi> ok. ping = 20 DL=210.44 UL=19.77
#1155 [19:11] * Reuben [webchat@default-rdns.vocus.co.nz] has quit. (Quit: webchat.esper.net)
#1156 [19:12] <CubeTheThird> Desdi, ok that's good then. Can you have your friend try turning down the game's view distance to minimum, see if that changes anything?
#1157 [19:12] <Desdi> yup. one minute
#1158 [19:13] <ClownBoat> Has anyone else recently received an email saying your account was migrated from your Minecraft account into a Mojang account without your input?
#1159 [19:13] <CubeTheThird> ClownBoat, normally such emails would allow you to dispute this, no?
#1160 [19:14] <ClownBoat> It does, yes.
#1161 [19:15] <CubeTheThird> ClownBoat, so I can assume you've tried doing that?
#1162 [19:16] <ClownBoat> That would be a safe assumption.
#1163 [19:16] <CubeTheThird> ClownBoat, if that doesn't work, you'll have to contact Mojang to recover your account, as it seems to have been compromised
#1164 [19:16] <CubeTheThird> ??> ClownBoat mojang/email
#1165 [19:16] <Absol> ClownBoat: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1166 [19:16] <Absol> ClownBoat: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1167 [19:19] <Desdi> adjusting view distance did nothing
#1168 [19:20] <CubeTheThird> Desdi, you are the Realm owner yes?
#1169 [19:20] <Desdi> correct
#1170 [19:21] <CubeTheThird> Desdi, would you be able to switch the Realm to a different (new) world and both test on that?
#1171 [19:21] <Desdi> yes I can. it will take a minute
#1172 [19:21] <CubeTheThird> Desdi, sure thing
#1173 [19:21] * neddieskull [webchat@60.226.40.55] has quit. (Quit: webchat.esper.net)
#1174 [19:21] <CubeTheThird> Desdi, so far it's difficult pinpointing the exact cause of the problem, though it does sound like some kind of lag
#1175 [19:23] <Desdi> that may be, they just told me the chat window is freezing on them
#1176 [19:28] * KitanaBlood [webchat@c906e9a5.virtua.com.br] has joined #minecrafthelp
#1177 [19:29] <KitanaBlood> Hi, i'm having a problem with connection. I cant join my friends world and neither them in my world :(
#1178 [19:29] <CubeTheThird> KitanaBlood, over LAN?
#1179 [19:29] <KitanaBlood> I'm playing in xbox
#1180 [19:29] <KitanaBlood> my lan, and the lan of my friends are open
#1181 [19:29] <CubeTheThird> KitanaBlood, ah. You'll need to contact xbox support I'm afraid
#1182 [19:30] <KitanaBlood> okay...thnks anyway...its really annoying this issue
#1183 [19:30] <KitanaBlood> always playing alone
#1184 [19:32] * ClownBoat [webchat@50-47-98-243.evrt.wa.frontiernet.net] has quit. (Quit: webchat.esper.net)
#1185 [19:33] * CapnAlbatross [webchat@cpc122182-newt38-2-0-cust74.19-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1186 [19:34] * SO [webchat@cpe-72-229-16-80.nyc.res.rr.com] has joined #minecrafthelp
#1187 [19:34] <SO> Hi not sure how to migrate my account
#1188 [19:34] <CubeTheThird> ??> SO account/migrate
#1189 [19:34] <SO> only have transaction ID username and email
#1190 [19:34] <Absol> SO: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#1191 [19:34] <SO> but cannot reset password
#1192 [19:34] <Desdi> Hmm. ok. so she can mine in the new world
#1193 [19:35] <CubeTheThird> SO, are you not receiving the password reset email?
#1194 [19:35] <SO> nope
#1195 [19:36] <CubeTheThird> SO, can I assume you've checked your spam/junk folder?
#1196 [19:36] <CubeTheThird> Desdi, hmm. Does the other world have command blocks?
#1197 [19:36] <SO> yep!
#1198 [19:36] <CubeTheThird> SO, how long have you been waiting for the email?
#1199 [19:36] <Desdi> yes it does
#1200 [19:36] <SO> quite some time at least 30 min
#1201 [19:38] <CubeTheThird> Desdi, hmm makes me wonder if there are commands running that are messing with it then
#1202 [19:38] <CubeTheThird> SO, ok. We've sometimes seen the email take over an hour to receive. If after then you still haven't got anything, you'll need to contact Mojang for further assistance
#1203 [19:38] <CubeTheThird> ??> SO mojang/email
#1204 [19:38] <Absol> SO: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1205 [19:38] <Absol> SO: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1206 [19:38] <SO> ive emailed
#1207 [19:39] <SO> but for example on another account i got the email promptly
#1208 [19:40] <CubeTheThird> SO, certain email providers have also been known to block or delay the messages
#1209 [19:40] * Flossy [webchat@cpe-74-131-120-167.kya.res.rr.com] has joined #minecrafthelp
#1210 [19:41] <Flossy> Failed to download file. en_ca.json
#1211 [19:41] <SO> ok thanks
#1212 [19:41] <CubeTheThird> Flossy, do you have bytefence installed?
#1213 [19:41] <Flossy> Negative
#1214 [19:41] <Desdi> maybe, but things are working here so we will play here. thank you
#1215 [19:44] <CubeTheThird> ??> Flossy tools/hjt
#1216 [19:44] <Absol> Flossy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1217 [19:44] <Absol> Flossy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1218 [19:44] <CubeTheThird> Desdi, alrighty!
#1219 [19:44] * Desdi [webchat@d-174-140-80-250.paw.cpe.atlanticbb.net] has quit. (Quit: webchat.esper.net)
#1220 [19:47] * dude [webchat@82-73-193-115.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#1221 [19:47] <dude> yooo
#1222 [19:48] * SO [webchat@cpe-72-229-16-80.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#1223 [19:48] <CubeTheThird> hello dude
#1224 [19:52] * dude [webchat@82-73-193-115.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#1225 [20:24] * mcstevo1 [webchat@cpe-70-114-215-148.austin.res.rr.com] has joined #minecrafthelp
#1226 [20:24] <mcstevo1> Hey
#1227 [20:24] <mcstevo1> I am trying to login with an old account that I used back in 2012, but I cannot login without migrating the account
#1228 [20:25] <mcstevo1> But I forgot my username and therefore cannot migrate the account, is there anywhere I can login with my email that will show me my username?
#1229 [20:27] * catapiler100 [webchat@71-131-42-87.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1230 [20:29] <catapiler100> when i try to join my friends server it keeps saying the that authentfacation servers are down even though i know their not and i had the game for like 8hours now and i still can't join my friends server's
#1231 [20:30] <catapiler100> my account works and stuff it's just that i can't join my friends servers because of this autherazation is down
#1232 [20:30] * ivan` [~ivan@static.38.6.217.95.clients.your-server.de] has quit. (Quit: Leaving)
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#1234 [20:32] * mcstevo1 [webchat@cpe-70-114-215-148.austin.res.rr.com] has quit. (Quit: webchat.esper.net)
#1235 [20:33] <CubeTheThird> catapiler100, what anti-virus and firewall software do you have?
#1236 [20:34] <catapiler100> eset w/ firewall in off mode when playing games
#1237 [20:34] <CubeTheThird> ??< av/eset
#1238 [20:34] <CubeTheThird> ??> catapiler100 av/eset
#1239 [20:34] <Absol> catapiler100: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: https://support.eset.com/kb3190/
#1240 [20:34] <Absol> catapiler100: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
#1241 [20:34] <CubeTheThird> catapiler100, try this^^^ though the instructions may be out of date now...
#1242 [20:37] * Michael [webchat@47.184.143.138] has joined #minecrafthelp
#1243 [20:38] * Michael is now known as Guest40190
#1244 [20:39] <catapiler100> not working
#1245 [20:40] <CubeTheThird> catapiler100, ok. can you try joining this server: mctest.ae97.net
#1246 [20:40] <catapiler100> can't do a screen shot as the screen becomes all black after trying to paste to paint
#1247 [20:40] <Guest40190> Hello I need help. I'm trying to migrate a minecraft account to a mojang account but despite knowing the username password and have been playing on the account for years I do not know the email originally associated with the account making it impossible to migrate.
#1248 [20:40] <CubeTheThird> Guest40190, what's the username?
#1249 [20:41] <Guest40190> Michaelman2119
#1250 [20:41] <CubeTheThird> Guest40190, hmm ok well I can confirm the account is still registered and is legacy. You'll have to contact Mojang for assistance in migrating in this case
#1251 [20:41] <CubeTheThird> ??> Guest40190 mojang/email
#1252 [20:42] <Absol> Guest40190: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1253 [20:42] <Absol> Guest40190: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1254 [20:42] <Guest40190> Ok thank you
#1255 [20:42] <catapiler100> failure to login in: authentication severs are down
#1256 [20:42] <catapiler100> same error been getting
#1257 [20:43] <CubeTheThird> ??> catapiler100 tools/hjt
#1258 [20:43] <Absol> catapiler100: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1259 [20:43] <Absol> catapiler100: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1260 [20:45] <catapiler100> https://paste.ubuntu.com/p/bxGZ6pKFg4/
#1261 [20:47] <CubeTheThird> catapiler100, well apart from ESET, the only other thing I can see blocking the auth servers would be the Advanced System Care tool you have installed
#1262 [20:48] <catapiler100> its my system cleaner
#1263 [20:49] <catapiler100> cleans everything i do since im to busy to do it myself.
#1264 [20:49] <CubeTheThird> catapiler100, are you able to disable it?
#1265 [20:49] <catapiler100> no
#1266 [20:50] <CubeTheThird> catapiler100, ok well I can have you run a malware scan, but it's either ESET or that which is blocking the game from connecting properly
#1267 [20:50] <CubeTheThird> ??> catapiler100 av/adwcleaner
#1268 [20:50] <Absol> catapiler100: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1269 [20:50] <Absol> catapiler100: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1270 [20:52] <catapiler100> it thinks everything on pc is been hijacked
#1271 [20:53] <catapiler100> can't choose repair as it will delete all my programs, and they're all legit and malware or virus
#1272 [20:54] <CubeTheThird> catapiler100, right... or they are actually malware or adware
#1273 [20:54] <CubeTheThird> catapiler100, but hey if you don't want to run the cleaner up to you
#1274 [20:54] <catapiler100> not malware or virus, sorry typo
#1275 [20:56] <catapiler100> https://paste.ubuntu.com/p/dKY2qkzyft/
#1276 [20:56] <catapiler100> all programs are legit as you can see pastebin text. All false postives
#1277 [20:59] * catapiler100 [webchat@71-131-42-87.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1278 [20:59] <CubeTheThird> suit yourself
#1279 [21:02] * Yarzo [webchat@adsl-64-237-238-102.prtc.net] has joined #minecrafthelp
#1280 [21:04] * Zekro_3300 [webchat@c-76-107-31-124.hsd1.la.comcast.net] has joined #minecrafthelp
#1281 [21:04] <Yarzo> This app hot open hot working in in fire 7 5 ya generacion
#1282 [21:05] <Zekro_3300> So my problem is, I have a pretty good Pc with 12gb of ram, Rx 580 4gb, and a Ryzen 5 but I still manage to lag ?
#1283 [21:05] <Zekro_3300> Whats the fix for this?
#1284 [21:06] <CubeTheThird> Zekro_3300, what kind of lag?
#1285 [21:06] <Zekro_3300> I fluctuate between 40 - 80
#1286 [21:06] <Zekro_3300> and I
#1287 [21:06] <Zekro_3300> And yes i've already lowered my settings
#1288 [21:07] <CubeTheThird> Zekro_3300, in-game, hold f3+c until it crashes. Copy the crash report onto http://paste.ubuntu.com and give the URL here.
#1289 [21:07] <Zekro_3300> and messed around with the different ram values in the JVM's
#1290 [21:07] <Yarzo> My tablet fire is restored factory reset.
#1291 [21:07] <Zekro_3300> Thank you, give me a minute
#1292 [21:09] * Yarzo [webchat@adsl-64-237-238-102.prtc.net] has quit. (Quit: webchat.esper.net)
#1293 [21:10] <Zekro_3300> Some times its in the 100fps + range but its skippy and the frames drop some times
#1294 [21:10] <Zekro_3300> https://paste.ubuntu.com/p/VQ4m3Wp6Cs/
#1295 [21:11] <CubeTheThird> Zekro_3300, do you have issues without mods?
#1296 [21:11] <Zekro_3300> Yea, its skippy
#1297 [21:11] <Zekro_3300> and its noticeable
#1298 [21:11] <CubeTheThird> Zekro_3300, can you provide me a crash report from an unmodded version?
#1299 [21:12] <Zekro_3300> Sorry forgot I was still using a modded version
#1300 [21:12] <CubeTheThird> no worries
#1301 [21:14] <Zekro_3300> https://paste.ubuntu.com/p/sv9pXMSJsR/
#1302 [21:15] <CubeTheThird> Zekro_3300, any difference if you disable the resourcepack?
#1303 [21:15] <Zekro_3300> Its a very light resourcepack, and no
#1304 [21:15] <Zekro_3300> It doesn't change at all
#1305 [21:16] <CubeTheThird> Zekro_3300, I figured as much. Guess I'll check a few things see if we can't get a performance bump. First is your drivers
#1306 [21:16] <CubeTheThird> ??> Zekro_3300 win/dxdiag
#1307 [21:16] <Absol> Zekro_3300: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1308 [21:17] <Zekro_3300> https://paste.ubuntu.com/p/dqWygZR45r/
#1309 [21:19] * Orange [webchat@c-73-217-79-18.hsd1.co.comcast.net] has joined #minecrafthelp
#1310 [21:20] <CubeTheThird> Zekro_3300, hmm seems there's a slightly newer video driver, though I doubt that will have much impact on performance
#1311 [21:20] * Jello [webchat@S010664777d95d6f3.vs.shawcable.net] has joined #minecrafthelp
#1312 [21:20] <CubeTheThird> Zekro_3300, I notice though something that may be a bit problematic. You have 2 monitors, each running different resolutions and refresh rates
#1313 [21:20] <CubeTheThird> Zekro_3300, plus you seem to have overclocked one to 75Hz
#1314 [21:21] * Jello [webchat@S010664777d95d6f3.vs.shawcable.net] has quit. (Client Quit)
#1315 [21:21] <Zekro_3300> Well the monitor I bought said it was 75hz but came stock as 60hz? so I had to overclock
#1316 [21:21] <Zekro_3300> Any Idea as to what I should do?
#1317 [21:22] <Orange> Haven’t played Minecraft in a couple years and have a new computer. Unable to log in . I use a password manager, so I know my credentials are correct but it tells me invalid email/password. Emailed Mojang support and got a reply that they are currently responding to tickets from April! Any ideas?
#1318 [21:22] <CubeTheThird> Zekro_3300, alright. Well having mixed refresh rates between monitors isn't always a good idea. I'd recommend you test a) disconnecting one of your monitors, and b) setting them both to the same refresh rate
#1319 [21:22] <CubeTheThird> Orange, have you tried doing a password reset..?
#1320 [21:23] <Zekro_3300> My secondary monitor can also go up to 75? should I do that or just set my main back down to 60?
#1321 [21:23] <CubeTheThird> Zekro_3300, I would assume going back down to 60, at least for testing purposes. Though really I'd have you try disconnecting one first
#1322 [21:23] <Orange> Yes and it doesn’t send an email to the email I used on the account
#1323 [21:23] <CubeTheThird> Orange, are you certain you are using the correct email address to login?
#1324 [21:24] <Orange> Yes and just in case I tried all my emails and none of them worked
#1325 [21:24] <CubeTheThird> Orange, ok, and last question, what is your minecraft username?
#1326 [21:24] <Zekro_3300> testing now
#1327 [21:25] <Orange> Orangewerd
#1328 [21:26] * catapiler100 [webchat@71-131-42-87.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1329 [21:26] <catapiler100> back
#1330 [21:26] <CubeTheThird> Orange, hmm as far as I can tell that name has been changed several times over the past couple years. Assuming you didn't change it yourself, it's most likely your account was compromised
#1331 [21:26] <CubeTheThird> catapiler100, alright, where are we at?
#1332 [21:26] <catapiler100> have tried everything, rebooted, uninstalled ESET
#1333 [21:26] <Zekro_3300> No difference? also sorry I see you're pretty tasked rn with all the peopple
#1334 [21:26] <catapiler100> same error code
#1335 [21:28] <catapiler100> deletd files from minecraft launcher and restarted minecraft. Didn't make a difference
#1336 [21:28] <CubeTheThird> Zekro_3300, alright. Can you also limit your max refresh rate in-game to your monitor's refresh rate + ~10?
#1337 [21:28] * Orange [webchat@c-73-217-79-18.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#1338 [21:28] <Zekro_3300> + ~10 ?
#1339 [21:28] <CubeTheThird> Zekro_3300, plus around 10?
#1340 [21:28] <Zekro_3300> Sorry, xD
#1341 [21:28] <CubeTheThird> catapiler100, hmm. Can you open cmd?
#1342 [21:28] * siro [webchat@cpe-173-89-158-214.new.res.rr.com] has joined #minecrafthelp
#1343 [21:29] <catapiler100> yes
#1344 [21:29] <catapiler100> ADMIN or normal
#1345 [21:29] <Zekro_3300> Seems a lot better at 75 limited (w/o V-Sync on)
#1346 [21:29] <Zekro_3300> 70*
#1347 [21:29] * siro [webchat@cpe-173-89-158-214.new.res.rr.com] has quit. (Client Quit)
#1348 [21:29] <CubeTheThird> catapiler100, normal for now
#1349 [21:30] <CubeTheThird> catapiler100, ping authserver.mojang.com
#1350 [21:30] <Zekro_3300> Just i'd like to add on that My brother has a i5 and Gtx 1060 3gb and he gets better fps than I do like 600 +
#1351 [21:30] <Zekro_3300> but the Rx 580 is marginally a better card
#1352 [21:30] <CubeTheThird> Zekro_3300, ya don't bother with vsync
#1353 [21:30] <Zekro_3300> I don't see why I get only around 120 - 150 fps
#1354 [21:30] <CubeTheThird> Zekro_3300, anything higher than your refresh rate is irrelevant
#1355 [21:30] <catapiler100> all 4 packets sent and received
#1356 [21:31] <CubeTheThird> catapiler100, what IP address did it give you?
#1357 [21:31] <catapiler100> 13.33.104.214
#1358 [21:31] * fluhfluh [webchat@h75-100-225-188.lactwa.dsl.dynamic.tds.net] has joined #minecrafthelp
#1359 [21:31] <Zekro_3300> I plan to switch to a Gtx 1660ti
#1360 [21:31] <Zekro_3300> I've had better experiences with nvidia tbh
#1361 [21:32] <Zekro_3300> also thanks a lot for the help
#1362 [21:32] <Zekro_3300> Got anything else I could do to potentially speed up my game?
#1363 [21:32] <Zekro_3300> like if I decided to add shaders or try out mods (even though thats not your area)
#1364 [21:32] <CubeTheThird> Zekro_3300, let's check see if something else could be slowing things down
#1365 [21:32] <CubeTheThird> ??> Zekro_3300 tools/hjt
#1366 [21:32] <Absol> Zekro_3300: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1367 [21:32] <Absol> Zekro_3300: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1368 [21:33] <CubeTheThird> catapiler100, hmm that should be a valid one....
#1369 [21:33] <CubeTheThird> catapiler100, got one other command but we'll need cmd as admin this time
#1370 [21:33] <catapiler100> k
#1371 [21:33] <catapiler100> shoot'
#1372 [21:34] <CubeTheThird> catapiler100, netsh winsock reset
#1373 [21:34] <catapiler100> have t to restart pc again
#1374 [21:34] <Zekro_3300> https://paste.ubuntu.com/p/jNGrcCFTS6/ Absol
#1375 [21:34] <catapiler100> be back in 5-10 min
#1376 [21:34] <CubeTheThird> catapiler100, yup
#1377 [21:36] <CubeTheThird> Zekro_3300, hmm well apart from having Hamachi, which we don't recommend using, I don't see anything that should be impacting the performance that much. You aren't recording/streaming too right?
#1378 [21:36] <fluhfluh> I have purchased minecraft multiple times, but the emails for said accounts are unknown to me. I have recently been trying to connect to the old accounts, but I have not been able to remember the password either. So I cannot recover the accounts, do you have any way for me to get the accounts I had back so I can continue playing?
#1379 [21:36] <Zekro_3300> Yea, but I also play off stream too and fps while streaming is obv gonna be lower but its not by a lot
#1380 [21:37] <CubeTheThird> fluhfluh, you'll have to contact Mojang support for that
#1381 [21:37] <CubeTheThird> ??> fluhfluh mojang/email
#1382 [21:37] <Absol> fluhfluh: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1383 [21:37] <Absol> fluhfluh: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1384 [21:37] <CubeTheThird> Zekro_3300, that will vary greatly by what game, and what your graphics drivers are doing in the background
#1385 [21:37] <CubeTheThird> Zekro_3300, just putting that out there though
#1386 [21:38] <Zekro_3300> Well thanks for the help, If there isn't much else we can do I'm gonna head out
#1387 [21:39] <Zekro_3300> thanks a lot :p
#1388 [21:39] <Zekro_3300> Have a great night/day ^-^
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#1390 [21:47] * catapiler100 [webchat@71-131-42-87.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1391 [21:49] <catapiler100> i, back
#1392 [21:49] <catapiler100> lmao
#1393 [21:49] <CubeTheThird> catapiler100, haha. Any luck?
#1394 [21:50] <catapiler100> trying a repair reinstall of launcher
#1395 [21:51] <catapiler100> also reinstalled x64 java again
#1396 [21:55] * Ryan6 [webchat@h64-251-73-166.bigpipeinc.com] has joined #minecrafthelp
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#1398 [21:57] * Rodrigo [webchat@200.79.150.126.dsl.dyn.telnor.net] has joined #minecrafthelp
#1399 [21:57] <Rodrigo> I have a problem when starting Minecraft W10 Edition, the problem is that the game does not work, it does not start, it freezes the screen, in Mojang and it closes
#1400 [21:59] <catapiler100> CubeTheThird. Nothing worked
#1401 [22:00] <CubeTheThird> hmmm
#1402 [22:00] * Nick [webchat@cpe-76-91-50-110.socal.res.rr.com] has joined #minecrafthelp
#1403 [22:00] <CubeTheThird> catapiler100, let's see if there's anything useful in the game logs
#1404 [22:00] <CubeTheThird> ??> catapiler100 launcher/log
#1405 [22:00] <Absol> catapiler100: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1406 [22:00] <Nick> hello
#1407 [22:00] * Nick is now known as Guest98499
#1408 [22:00] <Guest98499> How could I get some help
#1409 [22:01] <CubeTheThird> Guest98499, what's up?
#1410 [22:01] <Guest98499> yeah sooo
#1411 [22:01] <Guest98499> i got a big problem and i wanna see if anyone could help
#1412 [22:01] <Guest98499> are u like a helper cube?
#1413 [22:02] <CubeTheThird> Guest98499, yes. What's the problem..?
#1414 [22:02] <Guest98499> well you see
#1415 [22:02] <Guest98499> I cant login into my minecraft account on the mojang website because i forgot my security questions
#1416 [22:02] * blur [webchat@c-73-44-95-33.hsd1.il.comcast.net] has joined #minecrafthelp
#1417 [22:02] <Guest98499> and the email address for that account no longer exists
#1418 [22:02] * Sunny_days [webchat@47.155.172.34] has joined #minecrafthelp
#1419 [22:03] <Guest98499> so i cant email them to myself :(
#1420 [22:03] <CubeTheThird> Guest98499, in that case you'll have to contact Mojang support for assistance
#1421 [22:03] <CubeTheThird> ??> Guest98499 mojang/email
#1422 [22:03] <Absol> Guest98499: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1423 [22:03] <Absol> Guest98499: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1424 [22:03] <Guest98499> alright
#1425 [22:03] <Guest98499> thanks man
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#1427 [22:04] <blur> hi so ive been having problems with realms, i log in, start the game, its on the menu, i click on Realms and it says try restarting minecraft, i do it for 5 times and it dosent work
#1428 [22:05] <CubeTheThird> blur, hmm let's try relogging
#1429 [22:05] <CubeTheThird> ??> blur launcher/relog
#1430 [22:05] <Absol> blur: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1431 [22:06] <blur> it worked! thanks so much! was struggling a bit
#1432 [22:06] <CubeTheThird> blur, oh good!
#1433 [22:08] <catapiler100> CubeTheThird https://paste.ubuntu.com/p/48P8CPTqQP/
#1434 [22:09] <Sunny_days> Hello, my current problem is that I've got a new comperter and therefore I have lost all of my saved passwords and usernames, the email that i was using was my brothers and we both couldn't remember the email he was using in order to change the password, so now i can login at all. Is there any hope for this or should i just start a new account.
#1435 [22:09] <CubeTheThird> Sunny_days, you'll have to contact Mojang support for that one
#1436 [22:09] <CubeTheThird> ??> Sunny_days mojang/email
#1437 [22:09] <Absol> Sunny_days: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1438 [22:09] <Absol> Sunny_days: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1439 [22:09] <CubeTheThird> catapiler100, is that the full log after you get the error?
#1440 [22:10] * matthew010899 [webchat@cpe-174-102-10-93.cinci.res.rr.com] has joined #minecrafthelp
#1441 [22:10] <matthew010899> I have an account but I don't know how to login to it
#1442 [22:10] * matthew010899 [webchat@cpe-174-102-10-93.cinci.res.rr.com] has quit. (Client Quit)
#1443 [22:10] <catapiler100> game loads up fine, and just login to server
#1444 [22:11] <catapiler100> no matter what server it is
#1445 [22:11] <CubeTheThird> catapiler100, right. I'm asking if that log was copied after you tried connecting to a server
#1446 [22:12] <catapiler100> i doesn't give log after it bings up the sever log in page
#1447 [22:12] * blur [webchat@c-73-44-95-33.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1448 [22:12] <catapiler100> https://paste.ubuntu.com/p/mZhnHvPp8V/
#1449 [22:12] <catapiler100> try that one
#1450 [22:13] * Sunny_days [webchat@47.155.172.34] has quit. (Quit: webchat.esper.net)
#1451 [22:13] <CubeTheThird> catapiler100, hmm not much there. Can you make sure all the logging is turned on? (warnings, infos, debug)
#1452 [22:19] <catapiler100> https://paste.ubuntu.com/p/mhgVxFDxjW/
#1453 [22:19] <CubeTheThird> catapiler100, huh... well that didn't add much
#1454 [22:20] <catapiler100> i only have 2 servers available my friends and the test server
#1455 [22:20] <CubeTheThird> catapiler100, not sure what else to check honestly. The issue is definitely a blocked connection to the auth servers, though it's hard to say where
#1456 [22:21] <catapiler100> i don 't know what to do now ...
#1457 [22:23] <CubeTheThird> catapiler100, and sorry to say this but I g2g
#1458 [22:25] <CubeTheThird> best of luck I guess
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#1461 [22:34] <Alex1> hello
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#1465 [23:04] <qwsqw> Hello
#1466 [23:04] <qwsqw> I need help with modding
#1467 [23:06] <qwsqw> helllloooooooooooooooooooooo
#1468 [23:06] * simon [webchat@S0106a84e3f710533.vs.shawcable.net] has joined #minecrafthelp
#1469 [23:07] * simon is now known as Guest67069
#1470 [23:07] <Guest67069> Hey, just bought the game for desktop on windows - wanted to play a multiplayer mode with few friends. do i have to make a server or should i refund and signup for realm?
#1471 [23:08] * Guest67069 [webchat@S0106a84e3f710533.vs.shawcable.net] has quit. (Client Quit)
#1472 [23:08] <Emmett12> Hi. I'm not very familiar with how connections to servers work, so please bear with me. I've been playing on 1.13 servers for a while with relatively few issues, some minor chat lag. However, 1.14 servers have been giving me a lot of trouble, where I'll be stuck in "limbo", only able to see distant entities before being kicked out, getting every me
#1473 [23:08] <Emmett12> ssage from the "ioexception" one, "disconnected", and "timed out". (I can sometimes manage to join, but the server will eventually disconnect me around 10 minutes in) I'm just wondering why this only happens to me with 1.14 and if there's anyway to fix it.
#1474 [23:16] * mark [webchat@162.213.53.233] has joined #minecrafthelp
#1475 [23:17] <mark> can you help me find my account
#1476 [23:19] <mark> I have not used it since between 2011 - 2013 and would like to use that instead of buying again
#1477 [23:22] * vsauced [webchat@71-38-62-54.lsv2.qwest.net] has joined #minecrafthelp
#1478 [23:23] <vsauced> Hi, I've been unable to download the 1.13-1.14 updates as Java crashes everytime it tries to download, is there anyone who can help me on this?
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#1483 [23:36] <fordwindstar19> Hello, i have bought minecraft java edition and want to refund it
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