#1 [00:08] * Luke [webchat@209.sub-174-238-130.myvzw.com] has joined #minecrafthelp
#2 [00:08] <Luke> Know how to fix, "internal exception java io.ioexception forcibly closed by remote host"?
#3 [00:11] * EsIstMarvin [webchat@mue-88-130-48-173.dsl.tropolys.de] has joined #minecrafthelp
#4 [00:12] <EsIstMarvin> I need help i cant login in minecraft launcher this message comes : The provided token is invalid. (If you would like to login to your normal minecraft account, switch authentication servers back to Mojang)
#5 [00:14] * Lord_of_Life [~Lord@77.28.120.145] has joined #minecrafthelp
#6 [00:14] <EsIstMarvin> i never had this before
#7 [00:15] * Lusho203 [webchat@190.236.203.241] has joined #minecrafthelp
#8 [00:16] <Lusho203> Hello! I have not used my account in years, and when I did, I only knew my password, but not the security questions, so I cant access my account configurations. Since the mail I used for the account was the schools mail, I can no longer access it either. I would like to change my mail and questions please
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#16 [01:07] * DVash [webchat@dynamic-186-31-2-122.dynamic.etb.net.co] has joined #minecrafthelp
#17 [01:07] <DVash> Hey, I'm having a problem with MC 1.14.2
#18 [01:07] <DVash> I'm stuck at night for some reason. Moon advances a bit and then goes back. Time is not advancing.
#19 [01:08] <DVash> Tried restarting, suiciding, but nothing has worked so far
#20 [01:09] <DVash> Any ideas? Should I report this bug?
#21 [01:09] <DVash> Also, no mods, only texture packs
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#23 [01:15] * anonymous3 [webchat@cpe-110-150-145-113.nb08.nsw.asp.telstra.net] has joined #minecrafthelp
#24 [01:16] <anonymous3> hi
#25 [01:16] <anonymous3> im having trouble redeeming the free 'window 10 minecraft' code
#26 [01:17] <anonymous3> the problem is i tried to redeem the code, it redirected me to a blank page and so i clicked back and tried to redeem the code again.
#27 [01:17] <anonymous3> however this time it simply said the code has already been redeemed
#28 [01:23] * anonymous3 [webchat@cpe-110-150-145-113.nb08.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#29 [01:43] <DVash> Xiretza Can you read my messages?
#30 [01:44] <Xiretza> DVash: yeah, I guess it's something about the AUR package?
#31 [01:44] <DVash> What is AUR package?
#32 [01:45] <Xiretza> ...nevermind then
#33 [01:45] <DVash> Yeah, sorry, it's the first time I've even had to look for help.
#34 [01:45] <DVash> Yeah, sorry, it's the first time I've even had to look for help.
#35 [01:46] * Xiretza [~Xiretza@mx.brose.me] has left #minecrafthelp
#36 [01:45] <DVash> Yeah, sorry, it's the first time I've even had to look for help.
#37 [01:46] * Xiretza [~Xiretza@mx.brose.me] has left #minecrafthelp
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#44 [02:34] * yugi_muto [webchat@lns-bzn-06-83-159-19-46.adsl.proxad.net] has joined #minecrafthelp
#45 [02:34] <yugi_muto> hello !
#46 [02:35] <yugi_muto> i wanted to ask
#47 [02:35] <yugi_muto> i want to change my username since i accidently changed it to wario_man
#48 [02:35] <yugi_muto> but i dont know my account number
#49 [02:35] <yugi_muto> is it still possible
#50 [02:35] <yugi_muto> ?
#51 [02:36] * yugi_muto [webchat@lns-bzn-06-83-159-19-46.adsl.proxad.net] has quit. (Client Quit)
#52 [03:29] * Te_se [webchat@net76.186.188-46.tmn.ertelecom.ru] has joined #minecrafthelp
#53 [03:30] <Te_se> Hello. How to find your old minecraft skin, if you change nickname?
#54 [03:37] <Te_se> I can find the skins history of my now nick's, but not the past (
#55 [03:41] <Te_se> And sorry, if I illiteracy, my english is poor.
#56 [04:08] * crimson [webchat@n114-74-4-185.sbr2.nsw.optusnet.com.au] has joined #minecrafthelp
#57 [04:08] <crimson> everytime i try to download minecraft java edition, download the installer from the website (it downloads way to fast) then i open the installer and go through it it show the ame downloading in the blink of the eye, I try to open minecraft and all it says is
#58 [04:09] <crimson> *game
#59 [04:09] <crimson> hold on
#60 [04:10] <crimson> everytime i try to download minecraft java edition, download the installer from the website (it downloads way to fast) then i open the installer and go through it it show the ame downloading in the blink of the eye, I try to open minecraft and all it says is
#61 [04:10] * AoTMassimo [webchat@dslb-188-106-024-174.188.106.pools.vodafone-ip.de] has joined #minecrafthelp
#62 [04:10] <crimson> unable to start the minecraft runtime environment. this is most likely caused by corruption. please try to reinstall minecraft
#63 [04:10] <crimson> have reinstalled it about 43 times now, I have rid my computer of all malaware protection, (and when that didnt work I reinstalled the software) i have deleted the files the installer downloaded and then gotten rid of the installer, after which i downloaded the installer of the website and tried again i have now done this 42 times.
#64 [04:12] <crimson> help me
#65 [04:12] <AoTMassimo> Hey,
#66 [04:12] <AoTMassimo> I downloadet minecraft new on my laptop and have the new java version
#67 [04:12] <AoTMassimo> but everytime when i press the start button nothing happend and it say that my minecraft is crashing no error nothing
#68 [04:12] <AoTMassimo> i have done driver uptades but it still dosen't work
#69 [04:12] <AoTMassimo> i also changed the java launch for the version ( jawaw ---> java )
#70 [04:12] <AoTMassimo> but it still dosent work
#71 [04:12] <AoTMassimo> when i take a other version it comes the same problem so i can play nothing and i did everything but nothing is working
#72 [04:12] <AoTMassimo> i deinstalled java too and installed it new
#73 [04:12] <AoTMassimo> also i deinstalled minecraft and the .minecraft folder but did does nothing
#74 [04:29] * crimson [webchat@n114-74-4-185.sbr2.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#75 [04:30] * crimson [webchat@n114-74-4-185.sbr2.nsw.optusnet.com.au] has joined #minecrafthelp
#76 [04:30] <crimson> everytime i try to download minecraft java edition, download the installer from the website (it downloads way to fast) then i open the installer and go through it it show the game downloading in the blink of the eye, I try to open minecraft and all it says is:
#77 [04:30] <crimson> unable to start the minecraft runtime environment. this is most likely caused by corruption. please try to reinstall minecraft
#78 [04:31] <crimson> i have reinstalled it about 43 times now, I have rid my computer of all malaware protection, (and when that didnt work I reinstalled the software) i have deleted the files the installer downloaded and then gotten rid of the installer, after which i downloaded the installer of the website and tried again i have now done this 42 times.
#79 [04:52] * river [webchat@107-217-182-197.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#80 [04:52] * Nuemlo [webchat@c-174-61-43-57.hsd1.fl.comcast.net] has joined #minecrafthelp
#81 [04:52] <Nuemlo> Hello?
#82 [04:52] <river> hello
#83 [04:52] <Nuemlo> I need assistance.
#84 [04:52] <Nuemlo> https://gyazo.com/723863a14d351b6293c7a0c9f08f3865
#85 [04:53] <Nuemlo> this keeps happening to me
#86 [04:53] * river [webchat@107-217-182-197.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#87 [04:54] * river [webchat@107-217-182-197.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#88 [04:54] <river> i need some help reactivate my minecraft account
#89 [04:54] * AoTMassimo [webchat@dslb-188-106-024-174.188.106.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#90 [04:54] * AoTMassimo [webchat@dslb-188-106-024-174.188.106.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
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#94 [06:09] <Greymagic27> crimson, Hey. Right now I don't know a confirmed fix to get the .msi launcher working. However, downloading the .exe from here: https://minecraft.net/en-us/download/alternative/ seems to work for others users with the same problem
#95 [06:51] * thomas [webchat@239.66-129-109.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
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#97 [07:34] * ELI5 [~ELI5@ip-96-45-234-82.swatco.com] has joined #minecrafthelp
#98 [07:34] <ELI5> Spun up a bedrock server and now I have this error when trying to start the java server: Error: failed /usr/lib/jvm/java-8-openjdk-amd64/jre/lib/amd64/server/libjvm.so, because /lib/x86_64-linux-gnu/libm.so.6: symbol __strtof128_nan, version GLIBC_PRIVATE not defined in file libc.so.6 with link time reference
#99 [07:35] * Zvonac [webchat@95.168.124.185] has joined #minecrafthelp
#100 [07:35] <Greymagic27> ??> ELI5 bedrock/support
#101 [07:35] <Absol> ELI5: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#102 [07:35] <ELI5> libm.so.6 was downloaded for bedrock to run and placed in /libs/x86_64-linux-gnu but when I remove it, the system basically becomes unusable
#103 [07:36] <Zvonac> I cannot login into my account even when i write the correct e-mail,name and password
#104 [07:36] <ELI5> I was still typing
#105 [07:36] <Greymagic27> Zvonac, Hey. Do you get any sort of error message when you try?
#106 [07:36] <Zvonac> No
#107 [07:37] <Zvonac> I haven't played for a long time, and i tried logging in a phew days ago, but when it didn't let me, i waited but still cannot login
#108 [07:38] <ELI5> Are you trying to login through the game or online? i would try online.
#109 [07:38] <ELI5> https://my.minecraft.net/en-us/login/
#110 [07:39] <Greymagic27> ??> Zvonac screenshot/external
#111 [07:39] <Absol> Zvonac: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#112 [07:39] <Absol> Zvonac: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#113 [07:39] <ELI5> how long have you not played for? you may have a original account
#114 [07:44] <Zvonac> https://imgur.com/GZDNVGE, i don't know if you mean this
#115 [07:44] <Galaxy_2Alex> Zvonac, Are all VPNs disabled?
#116 [07:46] <Zvonac> I don't know, probably
#117 [07:46] <Galaxy_2Alex> ??> Zvonac tools/hjt
#118 [07:46] <Absol> Zvonac: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#119 [07:46] <Absol> Zvonac: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#120 [07:47] <Galaxy_2Alex> Zvonac, Make sure you run it as an Administrator.
#121 [07:48] <Zvonac> I don't have any malware on my pc, if you mean that i must scan that
#122 [07:48] <ELI5> Have you attempted resetting the password?
#123 [07:48] <Galaxy_2Alex> Zvonac, It's to see if there is any other software that could block the connection.
#124 [07:49] <Zvonac> Yes, i tried resetting the password but when it says to type my e-mail, i type it but i don't get an mail back
#125 [07:50] <Zvonac> I waited for a whole month for a response
#126 [07:50] <Galaxy_2Alex> Zvonac, Let's check for potentially unwanted things first, I will give you further instructions after I have reviewed it.
#127 [07:55] <ELI5> Were emails associated with Minecraft Premium accounts?
#128 [07:56] <Zvonac> Yes
#129 [07:56] <Galaxy_2Alex> Zvonac, Will you provide the log or not?
#130 [07:57] <Zvonac> The log is long
#131 [07:57] <Zvonac> Very long
#132 [07:57] <ELI5> https://pastebin.com/
#133 [07:58] <Galaxy_2Alex> Zvonac, Please put it on the website provided by Absol, and give us the link to the paste.
#134 [07:58] <Galaxy_2Alex> ELI5, We don't usually use Pastebin because it has Ads.
#135 [08:00] <ELI5> You got a mouse in your pocket?
#136 [08:00] * Mehlwesen [webchat@node-0015.srv.de.phantom.avira-vpn.net] has joined #minecrafthelp
#137 [08:00] <ELI5> Use an adblocker. I have a plugin and pihole installed on the network.
#138 [08:01] <Galaxy_2Alex> ELI5, It's not about us, it's about the people we're trying to help, most of them do not have an adblocker.
#139 [08:01] <Mehlwesen> i cant log help me please
#140 [08:01] <Galaxy_2Alex> Mehlwesen, What happens when you try?
#141 [08:02] <Zvonac> https://pastebin.com/h0mLigJk
#142 [08:03] <Zvonac> here
#143 [08:03] <Mehlwesen> when i start minecraft , i must log in the launcher,when i log there is a error symbol and there stand ,,connection with he server lost,,
#144 [08:03] <Mehlwesen> sry for my bad english
#145 [08:03] <Zvonac> If you meant this
#146 [08:03] <Zvonac> i dont know
#147 [08:03] <Galaxy_2Alex> Zvonac, Alright, looks fine. You will have to wait for Mojang to reply to your support request. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#148 [08:04] <Galaxy_2Alex> Mehlwesen, Are you using the new Beta version of the launcher?
#149 [08:04] <ELI5> lol wow, april 29th
#150 [08:04] <Mehlwesen> i use the normal launcher
#151 [08:04] * BiohazardzX [webchat@89-73-25-206.dynamic.chello.pl] has joined #minecrafthelp
#152 [08:05] <Galaxy_2Alex> Mehlwesen, Could you provide a screenshot of the launcehr?
#153 [08:05] <Galaxy_2Alex> ??> Mehlwesen screenshot/external
#154 [08:05] <Zvonac> Thank you but please, if it can be a reasonble time i would be thankful
#155 [08:05] <Absol> Mehlwesen: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#156 [08:05] <Absol> Mehlwesen: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#157 [08:07] <ELI5> zhttps://help.mojang.com/customer/en/portal/articles/428478-minecraft-java-edition-account-types
#158 [08:07] <ELI5> Zvonac, as it says there, Premium accounts used a username, not an email. try just the username for login
#159 [08:09] * BiohazardzX [webchat@89-73-25-206.dynamic.chello.pl] has quit. (Client Quit)
#160 [08:09] <Zvonac> https://imgur.com/a/PIHswvi
#161 [08:09] <Zvonac> This says when i use my username
#162 [08:12] <Mehlwesen> https://imgur.com/a/Jsv8e2L
#163 [08:14] <Mehlwesen> its german
#164 [08:14] * joecurwen01 [webchat@0546365a.skybroadband.com] has joined #minecrafthelp
#165 [08:15] <Galaxy_2Alex> Zvonac, That account's username has been changed twice since it had that name. So yes, wait for Mojang to answer, I hope you have your transaction ID.
#166 [08:15] <Galaxy_2Alex> ??> Mehlwesen tools/hjt
#167 [08:15] <Absol> Mehlwesen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#168 [08:15] <joecurwen01> hi, I've just downloaded Minecraft and whenever I click play it says 'Unable to save download. fallbig.ogg'
#169 [08:15] <Absol> Mehlwesen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#170 [08:16] <Mehlwesen> i dont understand
#171 [08:16] <Galaxy_2Alex> Mehlwesen, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#172 [08:16] <Mehlwesen> is my acc hacked ?
#173 [08:16] <Galaxy_2Alex> ??> joecurwen01 av/adwcleaner
#174 [08:16] <Absol> joecurwen01: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#175 [08:16] <Absol> joecurwen01: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#176 [08:17] * joecurwen01 [webchat@0546365a.skybroadband.com] has quit. (Client Quit)
#177 [08:17] <Mehlwesen> Zvonac i have a question is my minecraft acc hacked
#178 [08:18] <Galaxy_2Alex> Mehlwesen, It is probably not, no. But we'll take a look at your HJT first to see if there are any bad things installed on your computer.
#179 [08:18] <Galaxy_2Alex> ??> Mehlwesen tools/hjt
#180 [08:18] <Absol> Mehlwesen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#181 [08:18] <Absol> Mehlwesen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#182 [08:20] <Zvonac> Mehlwesen I don't know
#183 [08:20] <Zvonac> It does't work even in the laucnher
#184 [08:21] <Zvonac> launcher
#185 [08:21] <Galaxy_2Alex> Zvonac, That account's username has been changed twice since it had that name. So yes, wait for Mojang to answer, I hope you have your transaction ID.
#186 [08:21] <Galaxy_2Alex> Zvonac, My best guess is that someone has found out the password and stolen it.
#187 [08:22] <ELI5> Honestly. It will be quicker to buy yourself another copy and make sure to secure the login details.
#188 [08:23] * joecurwen01 [webchat@0546365a.skybroadband.com] has joined #minecrafthelp
#189 [08:25] <joecurwen01> hi, I just downloaded Minecraft and when I click play it says 'ERROR Unable to save download. equip_diamond4.ogg'
#190 [08:25] <Zvonac> Thank you for your help guys, i will wait for Mojang's response
#191 [08:25] <Galaxy_2Alex> ??> joecurwen01 av/adwcleaner
#192 [08:25] <Absol> joecurwen01: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#193 [08:25] <Absol> joecurwen01: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#194 [08:26] <joecurwen01> i just did that and it didn't work the same thing keeps happening
#195 [08:26] * Zvonac [webchat@95.168.124.185] has quit. (Quit: webchat.esper.net)
#196 [08:27] <joecurwen01> ?
#197 [08:28] <Galaxy_2Alex> joecurwen01, You dod a full scan, then removed everything it found?
#198 [08:29] <Galaxy_2Alex> did*
#199 [09:07] * ZeusYT05 [webchat@185.9.127.205] has joined #minecrafthelp
#200 [09:07] <ZeusYT05> Hello.
#201 [09:08] <ZeusYT05> Can you give me my password??
#202 [09:08] * Tempo [webchat@8ta-246-26-61.telkomadsl.co.za] has joined #minecrafthelp
#203 [09:09] <Greymagic27> ZeusYT05, Hey. As we're not mojang we can't view account details. We can however provide steps if you'd like to reset your password:
#204 [09:09] <Greymagic27> ??> ZeusYT05 account/reset-password
#205 [09:09] <Absol> ZeusYT05: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#206 [09:09] <Absol> ZeusYT05: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#207 [09:10] <Tempo> Hi, I have been receiving this error "Failed to download file. patchy-1.1.jar" and was prevoisuly receiving "Failed to download file. ar_sa.json" until I attempted to reinstall... I have uninstalled all software that supposedly causes these issues. Help would be apprecaited.
#208 [09:11] <Galaxy_2Alex> ??> Tempo av/adwcleaner
#209 [09:11] <Absol> Tempo: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#210 [09:11] <Absol> Tempo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#211 [09:11] <Tempo> I have done this and gone through the same entire process without any luck...]
#212 [09:11] <ZeusYT05> I don`t remember my password on gmail and I can`t get back my password so I can`t do it
#213 [09:12] <Greymagic27> ZeusYT05, In that case. Send mojang an email explaining the situation:
#214 [09:12] <Greymagic27> ??> ZeusYT05 account/send-email
#215 [09:12] <Absol> ZeusYT05: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#216 [09:12] <Absol> ZeusYT05: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#217 [09:12] <Galaxy_2Alex> Tempo, Have you done a full scan AND removed everything it found?
#218 [09:12] <Greymagic27> ZeusYT05, Actually. Hold off doing that for a second.
#219 [09:12] <Tempo> Absol, Greymagic27 was helping me yesterday and we couldn't work it out...
#220 [09:13] <Greymagic27> ZeusYT05, Contact gmail instead and ask if they can reset the password for you https://support.google.com/mail/answer/8494?hl=en&ref_topic=7065107
#221 [09:13] <Greymagic27> ZeusYT05, View the first 'troubleshoot problem' link.
#222 [09:13] <Galaxy_2Alex> Tempo, First of all, I will need the full error message you receive that cotains the "Failed to download" part, you may have to click "Show more details".
#223 [09:13] <Galaxy_2Alex> ??> Tempo paste
#224 [09:13] <Absol> Tempo: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#225 [09:15] * bildramer [~bildramer@p200300CF33C4270070F5B92D11E51823.dip0.t-ipconnect.de] has quit. (Ping timeout: 190 seconds)
#226 [09:15] <ZeusYT05> I don`t speak english well becouse I from poland but I writing for Mojang but They send me this
#227 [09:15] <Greymagic27> ZeusYT05, Use this: https://accounts.google.com/signin/recovery and reset your password
#228 [09:16] <ZeusYT05> I try it but it doesn`t work
#229 [09:16] <ZeusYT05> Match time
#230 [09:17] <Greymagic27> ZeusYT05, View this: https://support.google.com/mail/answer/41078?hl=en&ref_topic=7065107
#231 [09:17] <Greymagic27> Other that that, we can't help with Gmail problems. If you still can't get your password reset after reading that, contact mojang using the information provided below and ask them to reset your account details:
#232 [09:17] <Tempo> Absol Galaxy_2Alex
#233 [09:17] <Greymagic27> ??> ZeusYT05 account/send-email
#234 [09:17] <Absol> ZeusYT05: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#235 [09:17] <Absol> ZeusYT05: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#236 [09:17] <Tempo> Absol Galaxy_2Alex https://paste.ubuntu.com/p/F3DV4MZWCS/
#237 [09:18] * mrkirby153 [mrkirby153@2a01:7e00:e000::11] has quit. (Quit: Leaving)
#238 [09:19] * bildramer [~bildramer@p200300CF33C4270070F5B92D11E51823.dip0.t-ipconnect.de] has joined #minecrafthelp
#239 [09:20] <ZeusYT05> I told. It doesn`t work
#240 [09:20] <Greymagic27> ZeusYT05, Email mojang using the information provided above
#241 [09:20] <ZeusYT05> Ok. I try
#242 [09:20] <Galaxy_2Alex> Tempo, Remove AVG and Akami Netsession Interface. I can also see some malware running.
#243 [09:20] * Afootpluto [Afootpluto@2600:3c01:e001:3960::6] has quit. (Ping timeout: 206 seconds)
#244 [09:20] <Galaxy_2Alex> Tempo, After removing AVG, please run a full virus check with Windows Defender
#245 [09:26] <Tempo> Galaxy_2Alex The issue is that there is no option to uninstall either AVG or Akamai, even following the file paths I can't find anything.
#246 [09:26] <Galaxy_2Alex> Tempo, https://www.avg.com/en-gb/avg-remover
#247 [09:33] * Tempo [webchat@8ta-246-26-71.telkomadsl.co.za] has joined #minecrafthelp
#248 [09:34] <Tempo> Galaxy_2Alex I have run the uninstall tool, now what?
#249 [09:34] <Galaxy_2Alex> Tempo, Now, just in case, do a full virus scan with Windows defender.
#250 [09:36] <Tempo> Galaxy_2Alex I did and no threats were found, I ran Malwarebytes too and nothing came up...
#251 [09:36] <Galaxy_2Alex> Tempo, Right, what happens if you try and download this file in your browser?: https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar
#252 [09:38] <Tempo> Galaxy_2Alex It says "This site can't be reached"
#253 [09:38] <Galaxy_2Alex> Aha!
#254 [09:38] <Galaxy_2Alex> Tempo, Could you send us a screenshot of the full error page?
#255 [09:38] <Tempo> Galaxy_2Alex, how do I send an image?
#256 [09:39] <Galaxy_2Alex> ??> Tempo screenshot/external
#257 [09:39] <Absol> Tempo: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#258 [09:39] <Absol> Tempo: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#259 [09:41] * Tempo [webchat@8ta-246-26-71.telkomadsl.co.za] has quit. (Quit: webchat.esper.net)
#260 [09:43] * simon [webchat@dynamic-37-142-6-28.hotnet.net.il] has joined #minecrafthelp
#261 [09:45] <Guest14903> im unable to log in
#262 [09:45] <Greymagic27> Guest14903, Hey. What happens when you try?
#263 [09:45] <Guest14903> nothing. i write the correct email and passwod and nothing. ad if i never clicked on the log in botton
#264 [09:46] * Tempo [webchat@8ta-246-26-71.telkomadsl.co.za] has joined #minecrafthelp
#265 [09:46] <Greymagic27> Guest14903, This issue is known to be caused by software on your PC. I'd like to get a list of processes running on your PC and see if you have any software known to cause issues.
#266 [09:46] <Greymagic27> HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#267 [09:46] <Greymagic27> ??> Guest14903 tools/hjt
#268 [09:46] <Absol> Guest14903: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#269 [09:46] <Absol> Guest14903: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#270 [09:47] * Tempo [webchat@8ta-246-26-71.telkomadsl.co.za] has quit. (Client Quit)
#271 [09:49] * jp667 [webchat@cpc120562-sutt6-2-0-cust120.19-1.cable.virginm.net] has joined #minecrafthelp
#272 [09:49] <Guest14903> https://paste.ubuntu.com/
#273 [09:50] <Guest14903> i hope i did everything correct
#274 [09:50] <jp667> help it says on the launcher that its unable to extract native files
#275 [09:50] <Greymagic27> Make sure to press the 'paste!' button and that you've put things in 'poster' and 'content'
#276 [09:50] <Greymagic27> jp667, What's the exact message?
#277 [09:50] <jp667> Unable to extract native files
#278 [09:50] * ZeusYT05 [webchat@185.9.127.205] has quit. (Quit: webchat.esper.net)
#279 [09:51] <Greymagic27> ??> jp667 tools/hjt
#280 [09:51] <Absol> jp667: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#281 [09:51] <Absol> jp667: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#282 [09:51] <Guest14903> https://paste.ubuntu.com/p/9WK6sCYyK5/
#283 [09:51] * Tempo [webchat@8ta-246-26-61.telkomadsl.co.za] has joined #minecrafthelp
#284 [09:51] <Tempo> Galaxy_2Alex https://imgur.com/Q1W7Kcc
#285 [09:51] <Greymagic27> ??> Guest14903 av/bitdefender
#286 [09:51] <Absol> Guest14903: If you are using BitDefender and having problems logging into the game, downloading game files or joing LAN worlds, you will need to uninstall BitDefender by following the instructions here, https://www.bitdefender.com/consumer/support/answer/2791/
#287 [09:51] * Matt [webchat@c-98-233-193-186.hsd1.md.comcast.net] has joined #minecrafthelp
#288 [09:51] <Galaxy_2Alex> Tempo, Let's try something crazy, run the Windows Network Diagnostics.
#289 [09:52] * Homer_Simpson [webchat@75-110-241-178.gvllcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#290 [09:52] * Matt is now known as Guest93025
#291 [09:52] <Tempo> Galaxy_2Alex will do, my computer is just battling a bit with Windows Advanced Scan XD
#292 [09:52] <Homer_Simpson> Hey, can somebody help me? My account name can't be changed after 30 days.
#293 [09:52] <Greymagic27> Homer_Simpson, Hey. What are you trying to change your name to?
#294 [09:52] <Galaxy_2Alex> Homer_Simpson, Yes, that is correct.
#295 [09:52] <Guest14903> im having a problem logging into the minecraft website and not with the game itself. plus bitdefender protection is off
#296 [09:52] <Homer_Simpson> SimplyHomer
#297 [09:53] <Galaxy_2Alex> Homer_Simpson, Your name can only be changed after 37 days as far as I know.
#298 [09:53] <Homer_Simpson> Good god... that's probably why then.
#299 [09:53] <Greymagic27> Guest14903, Even if it's off it may be causing problems. Go ahead and follow the steps to uninstall it. Once you've done that uninstall hamachi as well
#300 [09:53] * Homer_Simpson [webchat@75-110-241-178.gvllcmtk01.res.dyn.suddenlink.net] has quit. (Client Quit)
#301 [09:53] * Guest93025 [webchat@c-98-233-193-186.hsd1.md.comcast.net] has quit. (Client Quit)
#302 [09:54] <Guest14903> can i reinstall bitdefender and afterwards?
#303 [09:54] <Galaxy_2Alex> Guest14903, No, it is not compatible with Minecraft.
#304 [09:57] <Tempo> Galaxy_2Alex https://imgur.com/2TC5VaF
#305 [09:57] * bildramer [~bildramer@p200300CF33C4270070F5B92D11E51823.dip0.t-ipconnect.de] has quit. (Read error: Connection reset by peer)
#306 [10:00] <Galaxy_2Alex> Tempo, Okay, before sending you to your ISP, let's try a couple more things. Restart your Router, and see if that helps.
#307 [10:00] <Tempo> Galaxy_2Alex Will do
#308 [10:01] * anybody [webchat@dynamic-37-142-6-28.hotnet.net.il] has joined #minecrafthelp
#309 [10:02] <anybody> unable to log in
#310 [10:02] * anybody [webchat@dynamic-37-142-6-28.hotnet.net.il] has quit. (Client Quit)
#311 [10:02] * anybody [webchat@dynamic-37-142-6-28.hotnet.net.il] has joined #minecrafthelp
#312 [10:03] * anybody [webchat@dynamic-37-142-6-28.hotnet.net.il] has quit. (Client Quit)
#313 [10:04] * simon [webchat@dynamic-37-142-6-28.hotnet.net.il] has joined #minecrafthelp
#314 [10:04] <simon> im unable to log in
#315 [10:05] <Greymagic27> simon, Did uninstalling bitdefender not work?
#316 [10:05] * simon is now known as Guest26433
#317 [10:05] * Guest26433 [webchat@dynamic-37-142-6-28.hotnet.net.il] has quit. (Client Quit)
#318 [10:06] * Tempo [webchat@8ta-246-29-154.telkomadsl.co.za] has joined #minecrafthelp
#319 [10:06] <Tempo> Galaxy_2Alex okay, I am back
#320 [10:07] <Galaxy_2Alex> Tempo, Working now?
#321 [10:07] * simon [webchat@dynamic-37-142-6-28.hotnet.net.il] has joined #minecrafthelp
#322 [10:07] <Tempo> Galaxy_2Alex Nope...
#323 [10:07] <Galaxy_2Alex> Tempo, Okay, do you have another device that is connected to the same router?
#324 [10:07] <simon> i uninstalled bitdefender and hamatchi and still unable to log in
#325 [10:08] * simon is now known as Guest32055
#326 [10:08] <Guest32055> plus im constantly time out of this chat
#327 [10:08] <Greymagic27> Guest32055, Send a new hijackthis log
#328 [10:08] <Greymagic27> ??> Guest32055 tools/hjt
#329 [10:08] <Absol> Guest32055: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#330 [10:08] <Absol> Guest32055: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#331 [10:08] <Tempo> Galaxy_2Alex Now that you have mentioned this that actually makes sense, I tried downloading Minecraft on a laptop yesterday and it did't work...
#332 [10:08] <Galaxy_2Alex> Tempo, Try downloading the link I gave you earlier on that device.
#333 [10:09] <Guest32055> https://paste.ubuntu.com/p/zwPHRrYhMv/
#334 [10:10] <Greymagic27> Guest32055, What's the exact error message?
#335 [10:11] <Guest32055> there is no arror message or any message. nothing is happening as if i never clicked on the log in botton
#336 [10:11] <Greymagic27> Can I ask, what are the three google things in your host file for?
#337 [10:12] <Guest32055> no idea
#338 [10:12] <Tempo> Galaxy_2Alex same story
#339 [10:12] <Greymagic27> ??> Guest32055 win/hosts/edit
#340 [10:12] <Absol> Guest32055: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#341 [10:12] <Absol> Guest32055: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#342 [10:13] <Guest32055> i dont really understand in computers
#343 [10:13] <Greymagic27> Could you DM me everything in that file using https://paste.ubnutu.com ?
#344 [10:13] <Greymagic27> Send it using /msg Greymagic27
#345 [10:13] <Galaxy_2Alex> Tempo, Okay, which country do you currently reside in and what Internet Service Provider are you using?
#346 [10:13] <Tempo> Galaxy_2Alex Wait its different...
#347 [10:15] * EsIstMarvin [webchat@mue-88-130-48-173.dsl.tropolys.de] has joined #minecrafthelp
#348 [10:15] <EsIstMarvin> The provided token is invalid. (If you would like to login to your normal minecraft account, switch authentication servers back to Mojang)
#349 [10:15] <EsIstMarvin> What they mean pleas help!
#350 [10:16] <Tempo> Galaxy_2Alex never mind, I just can't type, exact same error... I live in South Africa (RSA) and my ISP is Telkom
#351 [10:16] <Galaxy_2Alex> EsIstMarvin, Are you using McLeaks?
#352 [10:16] <Guest32055> the file is empty
#353 [10:16] <EsIstMarvin> Galaxy_2Alex I have test that
#354 [10:16] <EsIstMarvin> Galaxy_2Alex but not actually
#355 [10:16] <Greymagic27> Guest32055, Hmm. One moment
#356 [10:16] <Galaxy_2Alex> EsIstMarvin, McLeaks and similar tools are known to steal people's account details - they reroute all the data you type into the launcher onto a completely different server that is not Mojang's. There are certain steps you will have to take in order to fix your problem, and your personal data.
#357 [10:16] <Galaxy_2Alex> EsIstMarvin, First, delete the program if you still have it, it's probably in your Downloads folder. Next, you will need to edit your Host file.
#358 [10:16] <Galaxy_2Alex> EsIstMarvin, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open.
#359 [10:16] <Galaxy_2Alex> EsIstMarvin, Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file.
#360 [10:17] <Galaxy_2Alex> EsIstMarvin, Next, change your Minecraft password as soon as possible. If you have also used that exact same password elsewhere, change those passwords as well. After all that, you game should allow you to log in again.
#361 [10:17] <Galaxy_2Alex> EsIstMarvin, If you have intentionally used the program, please be aware that using it can get your account permanently suspended. If you ever need an alternate account, you can always buy a new license on https://minecraft.net/
#362 [10:18] <Galaxy_2Alex> Guest32055, Does this happen on the launcher, or the website?
#363 [10:18] <Guest32055> website
#364 [10:18] <Galaxy_2Alex> Guest32055, What browser are you using?
#365 [10:19] <Guest32055> chrome, but i have the same problem on mivrosoft edge
#366 [10:19] <Galaxy_2Alex> Guest32055, Have you ever used McLeaks or similar alt-account tools?
#367 [10:19] <Guest32055> no
#368 [10:19] <Galaxy_2Alex> Guest32055, Does this also happen on the launcher?
#369 [10:20] <Guest32055> i have no minecraft launcher installed
#370 [10:20] <Galaxy_2Alex> Tempo, Contact your internet service provider, provide them with the link and ask them why it is blocked on your connection.
#371 [10:21] <Galaxy_2Alex> Guest32055, Are you using a VPN?
#372 [10:21] * Alvin91 [webchat@eta91-4-78-240-148-78.fbx.proxad.net] has joined #minecrafthelp
#373 [10:21] <Guest32055> no
#374 [10:21] <Tempo> Galaxy_2Alex Okay, will do, doubt I will have much luck though...
#375 [10:22] <Guest32055> i was able to log in just fine froma different pc and my phone if that helps
#376 [10:22] <EsIstMarvin> Galaxy_2Alex I really really thank you for help <3
#377 [10:22] <Galaxy_2Alex> ??> Guest32055 tools/otl
#378 [10:22] <Absol> Guest32055: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#379 [10:22] <Absol> Guest32055: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#380 [10:22] <Galaxy_2Alex> EsIstMarvin, You're welcome.
#381 [10:25] <Tempo> Galaxy_2Alex I will be contacted in 48 hours XD
#382 [10:25] * kaydo_T [webchat@160.177.29.107] has joined #minecrafthelp
#383 [10:25] <kaydo_T> hey
#384 [10:26] <Galaxy_2Alex> kaydo_T, Hello
#385 [10:26] <kaydo_T> ow yeah sorry can i ask for sommething ?
#386 [10:26] <Alvin91> hello every time i run minecraft java edition they tell me "Error :( Can not save the download small4.ogg can you help me
#387 [10:27] * Alvin91 [webchat@eta91-4-78-240-148-78.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#388 [10:27] <Galaxy_2Alex> kaydo_T, Yes?
#389 [10:27] <kaydo_T> my account has stolen
#390 [10:28] <Galaxy_2Alex> ??> kaydo_T account/hacked
#391 [10:28] <Absol> kaydo_T: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#392 [10:28] <Absol> kaydo_T: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#393 [10:29] <kaydo_T> i lost my transaction ID
#394 [10:30] <Galaxy_2Alex> kaydo_T, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#395 [10:30] <kaydo_T> yes i sent a report
#396 [10:30] <Galaxy_2Alex> kaydo_T, Wait for them to answer, just like the messages said when you joined this chat.
#397 [10:32] <kaydo_T> password and email changed in 2/3/2019 by someone so i can't even get back passwrod by old email
#398 [10:32] <Guest32055> https://paste.ubuntu.com/p/ytCdCg4zyY/
#399 [10:32] * EsIstMarvin [webchat@mue-88-130-48-173.dsl.tropolys.de] has quit. (Quit: webchat.esper.net)
#400 [10:32] * Tempo [webchat@8ta-246-29-154.telkomadsl.co.za] has quit. (Quit: webchat.esper.net)
#401 [10:32] <Galaxy_2Alex> kaydo_T, Wait for them to answer.
#402 [10:33] <kaydo_T> okay, thank you for help !
#403 [10:43] <Guest32055> any progress?
#404 [10:43] * OtherPerson [webchat@45-235-163-218.nortenettelecom.com.br] has joined #minecrafthelp
#405 [10:44] <Greymagic27> Guest32055, I can see hamachi is installed. Can you uninstall it?
#406 [10:45] <OtherPerson> I install minecraft in ubuntu and it is unable to download versions
#407 [10:46] <Galaxy_2Alex> Guest32055, Could you also close Cashery.biz?
#408 [10:46] <Guest32055> i dont see hamatchi in my programs and features
#409 [10:46] <Galaxy_2Alex> OtherPerson, What is the exact error message?
#410 [10:46] <Galaxy_2Alex> Guest32055, It's called LogMeIn.
#411 [10:47] <Guest32055> nether
#412 [10:47] <OtherPerson> Failed to download file. 1.14.2.jar and Unable to fetch server status
#413 [10:47] <Guest32055> it was installed but i deleted it with bitdefender
#414 [10:48] <Guest32055> and cashery.biz was uninstalled
#415 [10:48] <Galaxy_2Alex> OtherPerson, Have you ever used McLeaks?
#416 [10:49] <OtherPerson> what is this?
#417 [10:50] <OtherPerson> i think not
#418 [10:51] <Galaxy_2Alex> OtherPerson, Are you using the latest stable version of the launcher, not the Beta?
#419 [10:51] <OtherPerson> yes
#420 [10:52] <Galaxy_2Alex> OtherPerson, Reinstall the launcher.
#421 [10:52] <OtherPerson> i tried this
#422 [10:52] <OtherPerson> i uninstall and removed .minecrafr
#423 [10:52] * bildramer [~bildramer@p200300CF33C4270070F5B92D11E51823.dip0.t-ipconnect.de] has joined #minecrafthelp
#424 [10:52] <Galaxy_2Alex> OtherPerson, The launcher, not the game.
#425 [10:53] <OtherPerson> hmm
#426 [10:53] <OtherPerson> how?
#427 [10:53] <Galaxy_2Alex> OtherPerson, The launcher may be installed somewhere else, I don't know Linux - we mostly assume that Linux users know what they are doing.
#428 [10:55] <OtherPerson> i am a new user
#429 [10:56] * jp667 [webchat@cpc120562-sutt6-2-0-cust120.19-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#430 [11:02] <OtherPerson> i resolve
#431 [11:03] <OtherPerson> i create manually the folder versions in .minecraft
#432 [11:03] <OtherPerson> thanks for help
#433 [11:03] * OtherPerson [webchat@45-235-163-218.nortenettelecom.com.br] has quit. (Quit: webchat.esper.net)
#434 [11:09] <Guest32055> any progress?
#435 [11:18] <Guest32055> ???
#436 [11:21] <Galaxy_2Alex> Guest32055, Sorry but it seems like this issue is beyond our area of expertise.
#437 [11:21] <Guest32055> any suggestions where i can ask for help?
#438 [11:22] <Galaxy_2Alex> Guest32055, Computer professionals may be able to find out what is wrong.
#439 [11:22] <Guest32055> ok thanks you for your time
#440 [11:22] * Guest32055 [webchat@dynamic-37-142-6-28.hotnet.net.il] has quit. (Quit: webchat.esper.net)
#441 [11:32] * Shelby [webchat@142.162.228.44] has joined #minecrafthelp
#442 [11:37] <Shelby> Hi im trying to migrate my account but its asking for an email i used when creating the account but when i did create the account so many years ago i didnt need to use an email. When i click 'forgot email' it asks for a transaction ID which i also cant find because again i bought the account a very long time ago. i can log into the game itself, jus
#443 [11:37] <Shelby> t not online and i really want to migrate my account so i can use it again. What do i do to fix this??
#444 [11:41] * groenevogel [webchat@static-145.130.212.185.ip.telfort.nl] has joined #minecrafthelp
#445 [11:41] <Galaxy_2Alex> Shelby, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#446 [11:41] <Galaxy_2Alex> ??> Shelby account/trans-id
#447 [11:41] <Absol> Shelby: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#448 [11:41] <Galaxy_2Alex> ??> Shelby account/send-email
#449 [11:41] <Absol> Shelby: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#450 [11:41] <Absol> Shelby: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#453 [11:43] <Shelby> i already looked and i cant find my transaction ID..
#454 [11:43] <Galaxy_2Alex> Shelby, Contact them nonetheless, and give them as many details as possible, like birth date, previous usernames and previous email addresses for example.
#455 [11:45] <traag> our daughter wants to join minecraft. We installed the program, but it's too slow. The FPS is 60, so the slowness isn't due to the system. May be the internet connection, but how can I find out whether the internet connection isn't stable or strong enough?
#456 [11:45] <Galaxy_2Alex> traag, Please define "too slow".
#457 [11:46] <traag> the program says 'not responding when you click or move the mouse..
#458 [11:48] <Galaxy_2Alex> traag, Does it happen occasionally, or does it stop responding on startup?
#459 [11:49] <traag> it happens all the time, so when you click on a button it takes about ten seconds to respond.
#460 [11:50] * Shelby [webchat@142.162.228.44] has quit. (Quit: webchat.esper.net)
#461 [11:50] <Galaxy_2Alex> traag, Have you tried lowering the video settings?
#462 [11:51] <traag> no! should i put down the framerate?
#463 [11:52] <Galaxy_2Alex> traag, Could you send me a screenshot of the video settings, as well as an in-game screenshot while F3 debug screen is open?
#464 [11:52] <Galaxy_2Alex> ??> traag screenshot/external
#465 [11:52] <Absol> traag: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#466 [11:52] <Absol> traag: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#467 [11:55] * DeZeRT_96 [webchat@host-81-200-56-86.ip.nej.cz] has joined #minecrafthelp
#468 [11:59] <traag> https://imgur.com/a/rqGMYiJ
#469 [12:01] <Galaxy_2Alex> traag, Those are low-end specs - try lowering the settings to the following: Graphics=Fast, Render Distance=6, Smooth Lighting=Minimum, Clouds=Fast, VSync=Off
#470 [12:05] * Guest40190 [webchat@47.184.143.138] has quit. (Quit: webchat.esper.net)
#471 [12:06] <traag> i'll try
#472 [12:10] <traag> wow, thank you!, that's much better!
#473 [12:14] <DeZeRT_96> Hello, can someone here tell me, how to refund the game? I didn't find any specific answer.
#474 [12:14] <Galaxy_2Alex> ??> DeZeRT_96 account/refund
#475 [12:14] <Absol> DeZeRT_96: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#478 [12:19] <DeZeRT_96> I know about that, but I don't understand it. I went through it and I ended up here
#479 [12:20] <Galaxy_2Alex> DeZeRT_96, Why would you like to refund the game if I may ask?
#480 [12:21] <DeZeRT_96> I bought the game yesterday, and everything was going well. But through the playing, my computer crashed several times
#481 [12:22] <Galaxy_2Alex> DeZeRT_96, Would you like some help with this, or are you sure you want a refund instead?
#482 [12:22] <DeZeRT_96> if you think you could help, I would be happy too
#483 [12:22] * BlaqeMC [webchat@ip-5-186-126-250.cgn.fibianet.dk] has joined #minecrafthelp
#484 [12:22] <BlaqeMC> Hello
#485 [12:23] <Galaxy_2Alex> BlaqeMC, Hello
#486 [12:23] <Galaxy_2Alex> DeZeRT_96, Okay. In what way does the computer crash, does it display a blue screen?
#487 [12:23] <BlaqeMC> I think someone had changed my email.
#488 [12:23] <Galaxy_2Alex> ??> BlaqeMC account/hacked
#489 [12:23] <Absol> BlaqeMC: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#490 [12:23] <Absol> BlaqeMC: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#491 [12:23] <BlaqeMC> Can i see what email i have right now
#492 [12:24] <DeZeRT_96> No, it just goes black and the computer starts to be really loud, so I always turn it off, because nothing's working
#493 [12:24] <Galaxy_2Alex> BlaqeMC, You can see it by logging into your account, but obviously you can't if someone guessed your password and stole the account.
#494 [12:24] <BlaqeMC> ok thanks
#495 [12:25] * Martin [webchat@87-248-19-190.fibertel.com.ar] has joined #minecrafthelp
#496 [12:25] <BlaqeMC> But maybe its just me there cant find it
#497 [12:25] <BlaqeMC> remember it
#498 [12:26] <Galaxy_2Alex> DeZeRT_96, Does your PC meet the minimum system requirements?
#499 [12:26] <BlaqeMC> So is there anyway i can find it?
#500 [12:26] <BlaqeMC> if i have loosed my email
#501 [12:26] <Martin> hello i need help. I need to reset my password but i never get the email. What can i do? I've waiting for more than one day and i don't know what to do
#502 [12:26] <DeZeRT_96> definitely, I even use shaders (Sildurs) and a resource pack
#503 [12:27] * BlaqeMC [webchat@ip-5-186-126-250.cgn.fibianet.dk] has quit. (Client Quit)
#504 [12:27] <Galaxy_2Alex> Martin, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#505 [12:27] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#506 [12:27] <Martin> i already read it but nothing works for me
#507 [12:27] <Galaxy_2Alex> DeZeRT_96, Let's try deleting your options.txt file, it's in the .minecraft folder.
#508 [12:28] <Galaxy_2Alex> ??> DeZeRT_96 win/.minecraft
#509 [12:28] <Absol> DeZeRT_96: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#510 [12:28] <Galaxy_2Alex> Martin, Have you already submitted an account support request to Mojang?
#511 [12:29] <Martin> yes i sent a ticket yesterday because i dind't get the email
#512 [12:29] <Galaxy_2Alex> Martin, Please wait for them to answer. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#513 [12:30] <Martin> ok thanks i will keep trying to log in and reset the password
#514 [12:30] * Fortunate [webchat@ip70-189-34-53.lf.br.cox.net] has joined #minecrafthelp
#515 [12:30] <DeZeRT_96> okay, I deleted the options.txt
#516 [12:31] <Galaxy_2Alex> DeZeRT_96, Try running the game now.
#517 [12:31] <Fortunate> i am getting an error when loading into my realm
#518 [12:31] <Fortunate> Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#519 [12:31] * Martin [webchat@87-248-19-190.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#520 [12:31] <Galaxy_2Alex> Fortunate, When was the last time you tried?
#521 [12:31] <Fortunate> 5 minutes ago
#522 [12:31] <Galaxy_2Alex> Fortunate, How long has this been an issue?
#523 [12:32] <Fortunate> it started yesterday but i could still play but now as soon as i join i cant interact with any objects and then it boots me and gives me that erroor
#524 [12:33] <Galaxy_2Alex> Fortunate, Just keep trying, and in the meantime, contact Mojang.
#525 [12:33] <Galaxy_2Alex> ??> Fortunate mojang/email
#526 [12:33] <Absol> Fortunate: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#527 [12:33] <Absol> Fortunate: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#528 [12:34] <DeZeRT_96> The game is running normally
#529 [12:35] * Kitty6 [webchat@c-68-48-200-142.hsd1.mi.comcast.net] has joined #minecrafthelp
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#531 [12:36] <Galaxy_2Alex> DeZeRT_96, The problem may be related to full screen in that case, you may want to make sure your graphics card drivers are up-to-date
#532 [12:37] <Galaxy_2Alex> DeZeRT_96, Also keep in mind that some programs that extend screens virtually can cause problems with Minecraft's full screen.
#533 [12:37] <DeZeRT_96> So, should I keep in in windowed mode?
#534 [12:38] * Fortunate [webchat@ip70-189-34-53.lf.br.cox.net] has quit. (Quit: webchat.esper.net)
#535 [12:38] <Galaxy_2Alex> DeZeRT_96, I would recommend it, yes, I'm fairly certain that is what caused the issue.
#536 [12:39] <DeZeRT_96> okey, I will try it like this, and if it will happen again, I will come back.
#537 [12:39] <DeZeRT_96> Thank you
#538 [12:40] <Galaxy_2Alex> DeZeRT_96, You're welcome, have a nice day.
#539 [12:41] <DeZeRT_96> you too, bye. :)
#540 [12:41] * DeZeRT_96 [webchat@host-81-200-56-86.ip.nej.cz] has quit. (Quit: webchat.esper.net)
#541 [12:52] * iDiety [webchat@cpe-72-131-109-133.wi.res.rr.com] has joined #minecrafthelp
#542 [12:54] <iDiety> I can not connect to servers. It says "java.net.ConnectException: connection timed out: no further information: ". I can connect to some servers every once in a while, but the main way I access them is through a vpn. I have tried turning off my firewall. Flushing DNS. And many other things
#543 [12:55] <Galaxy_2Alex> iDiety, So it only works when using a VPN, or only when you don't use it?
#544 [12:55] <iDiety> When I do use it
#545 [12:56] <iDiety> It works
#546 [12:56] * emerson [webchat@pool-74-104-155-129.bstnma.fios.verizon.net] has joined #minecrafthelp
#547 [12:57] <Galaxy_2Alex> iDiety, In that case, the issue is most likely with your Internet Service Provider.
#548 [12:57] <iDiety> Do I call them, or is there any other way to fix it like unblocking a port?
#549 [12:57] * Niobium [webchat@75-161-87-56.albq.qwest.net] has joined #minecrafthelp
#550 [12:59] <emerson> I own Minecraft. I had it on my MacBook. Bought it in 2012. Used if for years. Then stopped. Recently tried to access, and got message "not connected to servers." Tried troubleshooting. Uninstalled, then tried to re-install. It won't re-install. I keep getting the message "Minecraft quit unexpectedly." I see my account, and I have my pass
#551 [12:59] <emerson> word, but I can't get Minecraft back on to my computer successfully.
#552 [12:59] <Galaxy_2Alex> iDiety, I'm not sure how exactly things are wrong, but an ISP-related issues, potentially them blocking connections to Minecraft servers, is the most likely issue.
#553 [12:59] <iDiety> Ok thanks
#554 [12:59] * iDiety [webchat@cpe-72-131-109-133.wi.res.rr.com] has quit. (Quit: webchat.esper.net)
#555 [12:59] <Galaxy_2Alex> ??> emerson mac/reinst/manual
#556 [12:59] <Absol> emerson: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#557 [12:59] <Absol> emerson: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#558 [13:00] <Niobium> I have been trying to answer this question ever since the 1.13 Minecraft change log, if Herobrine was real. Some say he is, other say no. Help me know the answer with proof.
#559 [13:00] <Galaxy_2Alex> Niobium, He is not real.
#560 [13:01] <Galaxy_2Alex> Niobium, https://minecraft.gamepedia.com/Herobrine
#561 [13:02] <Niobium> ok thanks, thought not and I w curious. Why was it in the change log then if he is not real?
#562 [13:02] <Galaxy_2Alex> Niobium, https://en.wikipedia.org/wiki/Running_gag
#563 [13:03] * Player4 [webchat@33.65.194.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
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#566 [13:09] * HANAIS__ [webchat@mm-131-27-215-37.mfilial.dynamic.pppoe.byfly.by] has joined #minecrafthelp
#567 [13:10] <Player4> I can not start my minecraft version 1.14.2 . When I try it, it comes a text that states that the downloaded file could not be saved. I have already uninstalled a ByteFence, but it still does not work.
#568 [13:11] <HANAIS__> Hello, I do not have access to my e-mail address and do not remember the password.
#569 [13:11] <Galaxy_2Alex> Player4, What is the exact error message? Make sure you click "Show more details".
#570 [13:11] <Galaxy_2Alex> HANAIS__, Have you already submitted an account support request to Mojang?
#571 [13:12] <Player4> Yes, I did
#572 [13:12] <Player4> And sorry for my bad english, i usally speak german.
#573 [13:12] <HANAIS__> Yes
#574 [13:12] <Galaxy_2Alex> Player4, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#575 [13:13] <HANAIS__> And sorry for my bad english, i usally speak russian
#576 [13:13] <Galaxy_2Alex> Player4, I need the full error message please, you need to click "Show more Details" on the launcher.
#577 [13:13] <Galaxy_2Alex> HANAIS__, Have you already submitted an account support request to Mojang?
#578 [13:13] <HANAIS__> Yes
#579 [13:13] <Player4> Okay, wait for a moment.
#580 [13:14] <Galaxy_2Alex> HANAIS__, Wait for them to answer please.
#581 [13:14] <Galaxy_2Alex> HANAIS__, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#582 [13:14] * stupidtylerr [webchat@host-67-44-240-251.hnremote.net] has joined #minecrafthelp
#583 [13:14] <HANAIS__> Thank you
#584 [13:15] <Player4> Name: purr1.ogg
#585 [13:15] <Player4> URL: https://resources.download.minecraft
#586 [13:16] <Galaxy_2Alex> ??> Player4 paste
#587 [13:16] <Absol> Player4: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#588 [13:16] <Player4> I can`nt paste because the text is to long
#589 [13:16] <Player4> I can send it in parts
#590 [13:16] <Galaxy_2Alex> Player4, Please use the website Absol provided
#591 [13:17] <stupidtylerr> So, im having some issues with downloads. I can't even play the game because nothing seems to want to download properly. I got pretty far this time and reached the launcher page where you log in/etc. and it started to download, but then I was faced with an error that said 'Failed to download file. de_de.json'. I have java installed, I don't really
#592 [13:17] <stupidtylerr> know what else I need to do to fix this. im just getting tired of doing all this because I haven't even gotten to play the game yet.
#593 [13:18] <Galaxy_2Alex> ??> stupidtylerr av/adwcleaner
#594 [13:18] <Absol> stupidtylerr: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#595 [13:18] <Absol> stupidtylerr: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#596 [13:18] <Player4> I send it on Pastepin
#597 [13:18] <Galaxy_2Alex> Player4, Please give us the link to it.
#598 [13:19] <Player4> https://paste.gg/p/anonymous/cc916b015b27447baab823297d1b5741
#599 [13:20] <Galaxy_2Alex> Player4, Try running the launcher as Administrator.
#600 [13:20] * BedwarsBoss [webchat@c-76-24-176-123.hsd1.ct.comcast.net] has joined #minecrafthelp
#601 [13:20] * stupidtylerr [webchat@host-67-44-240-251.hnremote.net] has quit. (Quit: webchat.esper.net)
#602 [13:21] <BedwarsBoss> I cannot build in Minecraft java edition on my macOS. In multiplayer I cannot build or eat anything. I need help what should I do?
#603 [13:22] <Galaxy_2Alex> BedwarsBoss, If it's only one specific server, contact the server owner.
#604 [13:23] <Galaxy_2Alex> ??> Player4 tools/hjt
#605 [13:23] <Absol> Player4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#606 [13:23] <Absol> Player4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#608 [13:24] * quray [webchat@x4e372a1b.dyn.telefonica.de] has joined #minecrafthelp
#609 [13:24] <quray> hey guys i need help with my java
#610 [13:25] <quray> when i try to start my minecraft and play a few secs it chrashes and then comes the message java SE stopped working
#611 [13:25] <Galaxy_2Alex> ??> quray av/adwcleaner
#612 [13:25] <Absol> quray: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#613 [13:25] <Absol> quray: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#614 [13:26] <quray> okay
#615 [13:27] * quray [webchat@x4e372a1b.dyn.telefonica.de] has quit. (Client Quit)
#616 [13:28] <Player4> https://paste.gg/p/anonymous/f2e93ea446a34024818bcdd54ca235b9
#617 [13:28] <Galaxy_2Alex> Player4, That is not the full HJT log, just the top of it.
#618 [13:29] <Player4> sorry
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#620 [13:30] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has quit. (Ping timeout: 189 seconds)
#621 [13:30] <Player4> https://paste.gg/p/anonymous/1f5b5beaacfc4197bf9d523f02d756b5
#622 [13:30] * Ph4antom [webchat@p5492FCA5.dip0.t-ipconnect.de] has quit. (Client Quit)
#623 [13:31] <Player4> This is the full text.
#624 [13:32] <Galaxy_2Alex> Player4, Remove Intel Security and McAfee. After that, restart your PC, and try to run the game again.
#625 [13:32] <Player4> Okay, thanks for your help, I try it.
#626 [13:42] * Player3 [webchat@33.65.194.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#627 [13:43] <Player3> It do not work.
#628 [13:43] <Player3> I am Player 4
#629 [13:44] <Player3> I did exactly what you said. But thanks for your help.
#630 [13:44] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#631 [13:58] * kanekane [webchat@37.228.229.97] has joined #minecrafthelp
#632 [13:58] <kanekane> hey
#633 [13:59] <Galaxy_2Alex> kanekane, Hello
#634 [13:59] <kanekane> so when i click on forget password and send email to my email it doesnt send to my address
#635 [13:59] <Galaxy_2Alex> kanekane, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#636 [14:00] * BedwarsBoss [webchat@c-76-24-176-123.hsd1.ct.comcast.net] has joined #minecrafthelp
#637 [14:00] <kanekane> i cant do any of those
#638 [14:00] <Galaxy_2Alex> kanekane, Have you already submitted an account support request to Mojang?
#639 [14:00] <kanekane> yea
#640 [14:00] <BedwarsBoss> I cannot build in Minecraft java edition I cannot build on servers or not in servers I can't build anywhere
#641 [14:01] <BedwarsBoss> it won't let me build
#642 [14:01] <BedwarsBoss> and it is really hard to play like that on bedwars
#643 [14:01] <Galaxy_2Alex> BedwarsBoss, Can you do it in Singleplayer?
#644 [14:01] <BedwarsBoss> no
#645 [14:01] <Galaxy_2Alex> BedwarsBoss, Rest your controls settings.
#646 [14:01] <BedwarsBoss> reset?
#647 [14:01] <BedwarsBoss> or rest
#648 [14:01] <Galaxy_2Alex> BedwarsBoss, Reset
#649 [14:02] <BedwarsBoss> because I already did
#650 [14:02] <BedwarsBoss> I changed it and reset after it stopped working
#651 [14:02] <BedwarsBoss> I had java but then deleted it and downloaded it again could that have anything to do with it
#652 [14:03] * BedwarsBoss [webchat@c-76-24-176-123.hsd1.ct.comcast.net] has quit. (Client Quit)
#653 [14:03] <Galaxy_2Alex> BedwarsBoss, On the Controls screen, click the "Reset Keys" button.
#654 [14:03] * BedwarsBoss [webchat@c-76-24-176-123.hsd1.ct.comcast.net] has joined #minecrafthelp
#655 [14:03] <Galaxy_2Alex> BedwarsBoss, On the Controls screen, click the "Reset Keys" button.
#656 [14:03] <BedwarsBoss> I can't build in java help
#657 [14:03] <BedwarsBoss> I did
#658 [14:03] <BedwarsBoss> it still didn't work
#659 [14:04] <Galaxy_2Alex> BedwarsBoss, Can you right click in other applications?
#660 [14:04] <BedwarsBoss> yes
#661 [14:04] <BedwarsBoss> I can fight but not build or eat
#662 [14:04] <Galaxy_2Alex> BedwarsBoss, So if you have a shield, you can block with it?
#663 [14:05] <BedwarsBoss> yeah I think I did it yesterday
#664 [14:05] <Galaxy_2Alex> BedwarsBoss, Could you please try it again in a singleplayer world?
#665 [14:06] <BedwarsBoss> so try it with no multiplayer
#666 [14:06] <BedwarsBoss> ok I am getting on
#667 [14:07] * stupidtylerr [webchat@host-67-44-240-251.hnremote.net] has joined #minecrafthelp
#668 [14:07] <Galaxy_2Alex> BedwarsBoss, Yes, try placing a block in Singleplayer as well. You can place blocks by using the right mouse button.
#669 [14:07] <BedwarsBoss> I tried it when I tried to build it just breaks stugg
#670 [14:07] <BedwarsBoss> stuff not stugg
#671 [14:08] <kanekane> i still cant reset my passowrd
#672 [14:08] <Galaxy_2Alex> kanekane, Wait for Mojang to answer.
#673 [14:08] <BedwarsBoss> go to the Minecraft website and put in the email and then say forgot password
#674 [14:09] <BedwarsBoss> it will send u email giving u link if u click on link it will bring you to page with the password resset
#675 [14:10] <BedwarsBoss> galaxy what should I do
#676 [14:10] <BedwarsBoss> it still won't work
#677 [14:10] <Galaxy_2Alex> BedwarsBoss, Are you using 1.14.2?
#678 [14:10] <BedwarsBoss> let me check
#679 [14:11] <BedwarsBoss> yeah
#680 [14:11] <BedwarsBoss> in launch options is says 1.14.2
#681 [14:11] <Galaxy_2Alex> BedwarsBoss, What kind of mouse are you using?
#682 [14:11] <BedwarsBoss> apple
#683 [14:11] <BedwarsBoss> mouse
#684 [14:12] <BedwarsBoss> it worked a long time ago but now I can't build
#685 [14:13] <BedwarsBoss> it is model A1657
#686 [14:13] <BedwarsBoss> assembled in china and designed by apple
#687 [14:14] <BedwarsBoss> who is online
#688 [14:14] <mattym> BedwarsBoss, On an Apple computer as well?
#689 [14:14] <BedwarsBoss> yeah
#690 [14:14] <BedwarsBoss> I am
#691 [14:14] <BedwarsBoss> on mac
#692 [14:14] <BedwarsBoss> it is a desktop Mac and I was able to build and eat golden apples but not anymore
#693 [14:14] <mattym> BedwarsBoss, Not sure if its even still an option on their current OS, but any chance you turned off the right click function on the mouse?
#694 [14:15] <BedwarsBoss> nope
#695 [14:15] <BedwarsBoss> I can fight but not build
#696 [14:15] <Galaxy_2Alex> BedwarsBoss, Fight is left-click, build is right-click
#697 [14:15] <BedwarsBoss> in hypixel server I bedwars I can go to shop and hit people with sword but I can't build
#698 [14:15] <BedwarsBoss> I know the controls I have been playing for a long time and it stopped working
#699 [14:16] <BedwarsBoss> I deleted it and downloaded it again yesterday could that have something to do with it
#700 [14:16] <Lurks> does your right-click button make a click sound, when press?
#701 [14:16] <BedwarsBoss> yeah
#702 [14:16] <mattym> BedwarsBoss, Double check the settings in your Macs controls.
#703 [14:16] <BedwarsBoss> ok
#704 [14:16] <Lurks> does the right-click work outside of minecraft?
#705 [14:17] <BedwarsBoss> yeah
#706 [14:17] * lena0987 [webchat@ip-178-203-17-204.hsi10.unitymediagroup.de] has joined #minecrafthelp
#707 [14:17] <lena0987> hi i need help with my password to account
#708 [14:17] <lena0987> i hade him forgot
#709 [14:17] <BedwarsBoss> hahaha it worked thanks matter I checked it and now it works thx
#710 [14:17] <Galaxy_2Alex> lena0987, https://help.mojang.com/customer/en/portal/articles/329524-change-or-forgot-password?b_id=5408
#711 [14:18] <BedwarsBoss> and thx galaxy and lurks thanks so much
#712 [14:18] <lena0987> i try make that butt that link its no't sendet to my email
#713 [14:18] <BedwarsBoss> now I have to see if it worked in servers thx mattym
#714 [14:18] <Galaxy_2Alex> lena0987, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#715 [14:19] <lena0987> its that same
#716 [14:19] <lena0987> i hade was try right now
#717 [14:20] <Galaxy_2Alex> lena0987, Have you already submitted an account support request to Mojang?
#718 [14:21] * M_dawg [webchat@c-67-166-251-120.hsd1.ga.comcast.net] has joined #minecrafthelp
#719 [14:22] <M_dawg> Hello I am in a minecraft realm and I would like to know why I cannot add bane of arthropods to my already enchanted diamond sword. Anyone know?
#720 [14:23] <mattym> M_dawg, How are you trying to add it?
#721 [14:23] <M_dawg> I am using an anvil
#722 [14:23] <M_dawg> and it is new
#723 [14:23] <Lurks> M_dawg what other enchants you have on it already?
#724 [14:23] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#725 [14:23] <M_dawg> smite 4, sweeping edge 3 and fire aspect 2
#726 [14:24] <mattym> M_dawg, What is preventing it from being added, is there a message on the anvil, or does it just not give you the option to complete it?
#727 [14:24] <M_dawg> its just not giving me the option to complete it
#728 [14:24] <Lurks> M_dawg you can't have smite and so on the same sword yet
#729 [14:24] <M_dawg> oh really
#730 [14:24] <M_dawg> so smite and bane cant be on same sword
#731 [14:25] <mattym> M_dawg, Correct.
#732 [14:25] <M_dawg> thank you so much haha ive been trying to figure it out for awhile
#733 [14:25] <mattym> M_dawg, I believe its Bane sharpness and smite that essentially take the spot, so only one can be on the sword.
#734 [14:25] * white [webchat@99.40.253.96] has joined #minecrafthelp
#735 [14:25] <mattym> M_dawg, This page should list all the quirks and rules https://minecraft.gamepedia.com/Enchanting
#736 [14:26] <M_dawg> Alright thank u sm,very helpful
#737 [14:26] <white> Minecraft keeps saying it is unable to save download. Why?
#738 [14:26] * BedwarsBoss [webchat@c-76-24-176-123.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#739 [14:26] <mattym> ??> white error/download
#740 [14:26] <Absol> white: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#741 [14:26] <lena0987> yes but no answer
#742 [14:27] <Galaxy_2Alex> lena0987, Please wait for them to answer. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
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#748 [15:02] * joseph [webchat@c-24-8-148-22.hsd1.co.comcast.net] has joined #minecrafthelp
#749 [15:02] <joseph> We downloaded this, the kid did with my permission, but she put it on my computer not here's. Can we get a refund so we can reload on her desk top?
#750 [15:03] * lena0987 [webchat@ip-178-203-17-204.hsi10.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#751 [15:05] <Lurks> joseph the game is tied to the account and not the computer, you can download it anywhere you like and login to play
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#755 [15:23] * duck [webchat@cpe-74-70-127-73.nycap.res.rr.com] has joined #minecrafthelp
#756 [15:24] <duck> My game keeps crashing.
#757 [15:24] <mattym> ??> duck launcher/log
#758 [15:24] <Absol> duck: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#759 [15:28] * duck [webchat@cpe-74-70-127-73.nycap.res.rr.com] has quit. (Client Quit)
#760 [15:30] * Steph1 [webchat@99-95-202-206.lightspeed.chtnsc.sbcglobal.net] has joined #minecrafthelp
#761 [15:32] <Steph1> Hello, I have just downloaded Minecraft Java edition, and it has worked for the download part but when I try to play it crashes when it's almost loaded.
#762 [15:32] <mattym> ??> Steph1 av/adwcleaner
#763 [15:32] <Absol> Steph1: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#764 [15:32] <Absol> Steph1: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#765 [15:36] * Steph1 [webchat@99-95-202-206.lightspeed.chtnsc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#766 [15:38] * Bella0 [webchat@99-60-191-1.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#767 [15:39] <Bella0> For the past few months I've been trying to fix the issue with my account where it tells me I only have the demo. I have the email showing I bought the game, I have VODs on Twitch of me playing on it and I'm using the correct email and password.
#768 [15:39] <Bella0> I have no clue how to fix it
#769 [15:39] <mattym> Bella0, What does it say if you log in at account.mojang.com/me ?
#770 [15:40] <Bella0> My Gift Codes
#771 [15:40] <Bella0> Redeem Gift Code or Prepaid Card
#772 [15:40] <mattym> Bella0, It does not list your ingame name anywhere on the page?
#773 [15:41] <Bella0> No
#774 [15:41] <Bella0> But I never made a second Mojang account
#775 [15:41] <mattym> Bella0, What is the ingame username?
#776 [15:41] <Bella0> Annabxlla
#777 [15:42] <mattym> Bella0, Are you sure you are logging into the Mojang site with the correct email?
#778 [15:42] <Bella0> Yeah, that's the only account I've ever had. The email had been changed a few times but it's the same account
#779 [15:42] <Bella0> I tried my previous emails too
#780 [15:42] <mattym> Bella0, If the email has been changed, you need to log in with the email its currently set to.
#781 [15:42] * Steph1 [webchat@99-95-202-206.lightspeed.chtnsc.sbcglobal.net] has joined #minecrafthelp
#782 [15:42] <Bella0> None of them allowed me to log in
#783 [15:42] * SpenceOtron [webchat@cpe-173-91-65-254.neo.res.rr.com] has joined #minecrafthelp
#784 [15:43] <Bella0> I have been
#785 [15:43] <mattym> Bella0, You then will need to contact Mojang.
#786 [15:43] <mattym> ??> Bella0 account/send-email
#787 [15:43] <SpenceOtron> Hello. I've come here to ask about why I cannot log into my account. Its been 10 days since I sent my last email so I came here to see if anyone can help me.
#788 [15:43] <Absol> Bella0: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#789 [15:43] <Absol> Bella0: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#790 [15:44] <mattym> SpenceOtron, Do you mean an email to Mojang support?
#791 [15:44] <SpenceOtron> Yes.
#792 [15:44] <mattym> SpenceOtron, See the most recent link Absol wrote above.
#793 [15:44] <Steph1> Hey, it's steph I ran the Malwarebytes thing and I was seeking further instruction on what to do. I also have not tried to run Minecraft.
#794 [15:44] <SpenceOtron> I have sent them my Transaction ID, the payment ID, and all of the information they need.
#795 [15:44] <mattym> Steph1, Try to run it, see if anything has changed yet.
#796 [15:45] <mattym> SpenceOtron, See the most recent link.
#797 [15:45] <Steph1> Ok.
#798 [15:45] * Bella4 [webchat@208-104-148-207.cgnat.rkhlsc.dyn.comporium.net] has joined #minecrafthelp
#799 [15:46] <SpenceOtron> I've Already been there multiple times. Nothing there has helped me.
#800 [15:46] <SpenceOtron> I also don't know what it means by "We're currently replying to cases received on April 29th."
#801 [15:46] <mattym> SpenceOtron, It means if you sent it after that date, you wont be hearing back yet, until the date on that pages gets to the day you sent your support request email.
#802 [15:46] <Steph1> Hey, just tried to run Minecraft and it still did not work and is this the only solution to fix this?
#803 [15:47] <mattym> Steph1, What did it do this time?
#804 [15:47] <Bella4> Need to reset security questions, I don't have my email log in anymore is there another way I could reset it?
#805 [15:47] <mattym> Bella4, You need to contact Mojang to do so.
#806 [15:47] <Steph1> It was not even showing the loading bar.
#807 [15:47] <mattym> ??> Bella4 account/send-email
#808 [15:47] <SpenceOtron> Wait so you mean they will reply one year from when I sent it? I'm confused.
#809 [15:47] <Absol> Bella4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#810 [15:47] <Absol> Bella4: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#811 [15:48] <Steph1> Then on the launcher it said game crashed
#812 [15:48] <SpenceOtron> Oh wait I get it.
#813 [15:48] <SpenceOtron> Sorry.
#814 [15:48] <mattym> ??> Steph1 launcher/log
#815 [15:48] <Absol> Steph1: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#816 [15:48] <Steph1> Sure thing
#817 [15:48] * Bella0 [webchat@99-60-191-1.lightspeed.livnmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#818 [15:48] <SpenceOtron> Do you know when the date will change so I can get a reply to my email?
#819 [15:49] <Bella4> Don't have transaction ID or gift code. Mc was purchased years ago for me and my dad did it but hes passed.
#820 [15:49] <mattym> SpenceOtron, They update the status most weekdays. You will just need to keep an eye on the page to see how it progresses. They are still dealing with a very large backlog of support requests.
#821 [15:49] * Jonathan [webchat@bras-base-mtrlpq2718w-grc-03-67-71-133-27.dsl.bell.ca] has joined #minecrafthelp
#822 [15:49] <mattym> ??> Bella4 account/trans-id
#823 [15:49] <Absol> Bella4: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#824 [15:49] <SpenceOtron> Most weekdays? Its been stuck on April 29th
#825 [15:49] <mattym> Bella4, Check the page Absol linked to see if you have other ways to find/retrieve the code.
#826 [15:50] <mattym> SpenceOtron, And that was updated today.
#827 [15:50] <Jonathan> Hey, my name is Jonathan I can't remember my username from a old minecraft account
#828 [15:50] <mattym> SpenceOtron, Thats where they are up to as of close of business today.
#829 [15:50] <mattym> Jonathan, Was the account ever Migrated?
#830 [15:50] <SpenceOtron> I remember it being April 29th for months
#831 [15:50] <Jonathan> Is there help to be here?
#832 [15:50] <mattym> SpenceOtron, It has not. It just got changed to that today.
#833 [15:51] <SpenceOtron> Wait so they are replying to emails that were sent around 2 months back?
#834 [15:51] <mattym> SpenceOtron, Yes
#835 [15:51] * Jonathan [webchat@bras-base-mtrlpq2718w-grc-03-67-71-133-27.dsl.bell.ca] has quit. (Client Quit)
#836 [15:51] <SpenceOtron> That's uh... a long time
#837 [15:51] <SpenceOtron> But alright, guess its better than waiting forever.
#838 [15:52] * Bella4 [webchat@208-104-148-207.cgnat.rkhlsc.dyn.comporium.net] has quit. (Quit: webchat.esper.net)
#839 [15:52] <mattym> Steph1, I need to step away for a bit. Hopefully someone else will be able to check your log once you get it. Otherwise you may need to stick around for a bit or come back later.
#840 [15:53] <SpenceOtron> Is it ok if i put in the information included in the email so you can hopefully give me an answer?
#841 [15:54] * ImNotFrisk [webchat@CPE105611bc955c-CM105611bc955a.cpe.net.cable.rogers.com] has joined #minecrafthelp
#842 [15:54] <ImNotFrisk> Hello
#843 [15:54] <ImNotFrisk> I keep getting kicked out of my servers I play on for people having the same username as me, I have changed my username and password several times but still no luck
#844 [15:55] <SpenceOtron> Nevermind.
#845 [15:55] <SpenceOtron> Alright, thanks
#846 [15:57] * ImNotFrisk [webchat@CPE105611bc955c-CM105611bc955a.cpe.net.cable.rogers.com] has quit. (Client Quit)
#847 [16:07] * Vers [webchat@d-65-175-238-247.nh.cpe.atlanticbb.net] has joined #minecrafthelp
#848 [16:08] <Vers> If I live in the US is it possible for me to gift a code to a friend that lives in South America?
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#850 [16:14] * Trev [webchat@cpe-172-101-249-31.rochester.res.rr.com] has joined #minecrafthelp
#851 [16:15] <Trev> Why does it not let me log in with the error could not connect to server?
#852 [16:19] * Trev [webchat@cpe-172-101-249-31.rochester.res.rr.com] has quit. (Client Quit)
#853 [16:33] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
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#855 [16:46] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#856 [16:54] * Himuto [webchat@alyon-656-1-712-214.w92-144.abo.wanadoo.fr] has joined #minecrafthelp
#857 [16:54] <Himuto> Somoene?
#858 [16:55] <Himuto> :/
#859 [16:57] <Lurks> ?eneomos
#860 [16:57] <Himuto> English ?
#861 [16:57] <Lurks> Himuto it's backwards of what you speak anyway, what's the issue?
#862 [16:58] <Himuto> in advance sorry for my English who is bad
#863 [16:59] <Himuto> my account minecraft who was named himuto was disappear from mojang who tells me that I have no account and that for 5 months
#864 [16:59] * arcticwolf [webchat@ip68-230-67-57.ph.ph.cox.net] has joined #minecrafthelp
#865 [17:00] <Himuto> I don't know why , but when i'm logging on mojang mojang say " you don't have minecraft"
#866 [17:00] <arcticwolf> Hi, Im trying to gain access to an old account and saw that Mojang is currently replying to support from April, does that mean I have to wait two months to get any customer support? Thats insane..
#867 [17:01] <Lurks> Himuto looks like there are few people who change there name to that and the name is free to claim
#868 [17:01] <Lurks> arcticwolf unfortunately yes
#869 [17:02] <Himuto> WTF
#870 [17:02] <Himuto> MY ACCOUNT WAS PIRATED
#871 [17:02] <Himuto> nubzzz1836
#872 [17:02] <Himuto> f2422633-a556-4be9-8134-7779d451e17a
#873 [17:02] <Himuto> ITS MY ACCOUNT
#874 [17:02] <Himuto> WTF
#875 [17:02] <Himuto> Why mojang not said me an email?
#876 [17:02] <Himuto> WTF
#877 [17:03] <arcticwolf> maybe they'll send you an email about ur account being pirated in two months
#878 [17:03] <Lurks> Himuto if you believe your account been access by someone else, you have contact mojang support
#879 [17:03] <Himuto> Or i can contact the support?
#880 [17:04] <Lurks> ??> Himuto mojang/email
#881 [17:04] <Absol> Himuto: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#882 [17:04] <Absol> Himuto: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#883 [17:04] <Himuto> Thanks
#884 [17:04] <Himuto> But idk , why mojang not send me
#885 [17:04] <Himuto> an email , when my account was dissaspear
#886 [17:04] <Lurks> Himuto, seems like your name been changed "nubzzz1836"
#887 [17:05] <Himuto> Yeah is not me
#888 [17:05] <Lurks> Himuto did you put in your details on a fake minecraft website?
#889 [17:05] <Himuto> My real name is himuto and i never change my name for nubzzz1836
#890 [17:06] <Himuto> I change my name Himuto to my second account now
#891 [17:06] <Himuto> but i want my real account comeback
#892 [17:06] <Himuto> Lurks No
#893 [17:06] <Himuto> normally...
#894 [17:06] * Josiah [webchat@cpe-107-185-210-147.socal.res.rr.com] has joined #minecrafthelp
#895 [17:07] <Lurks> Himuto or a illegal website like this at the bottom of this page:https://help.mojang.com/customer/portal/articles/2937783
#896 [17:08] <Himuto> my account was migrate on a new email...
#897 [17:08] <Josiah> today i logged in per usual (minecraft bedrock edition on computer) i loaded up my account with all my data erased except my account name/profile. i hop in game and literally everything on the account in gone. ALSO i tried reinstalling minecraft windows PE edition and for some reason i try to install it again with the same code i used before and i
#898 [17:08] <Josiah> cant redeem it again on the same computer. I have hit wall now and literally locked out of everything.
#899 [17:09] <Himuto> So Lurks thanks yet
#900 [17:09] <mattym> Josiah, What do you mean by stuff on the account being gone?
#901 [17:09] <Josiah> all my items and enderchest and invintory
#902 [17:10] * quickspare [webchat@wsip-24-234-102-210.lv.lv.cox.net] has joined #minecrafthelp
#903 [17:10] <mattym> Josiah, Thats stuff stored in the world files, not on the account.
#904 [17:10] <mattym> Josiah, If stuff was missing from the world, the world data may have gotten corrupted.
#905 [17:10] <Josiah> well howcome it was just me
#906 [17:11] <Josiah> there are multiple people in the world
#907 [17:11] <Josiah> and also my skins were gone
#908 [17:11] <arcticwolf> Does anyone know how to figure out what email my account is linked to? I logged into an old email and found my transaction ID as well as a more recent email saying account migration was successful, however I tested if I could make a new account with that email to see if my account is linked to it and it allowed me to make a new account. No password
#909 [17:11] <arcticwolf> resets are getting through to that email either, also tried my other email and that one isnt receiving password resets either... Do i really have to sit around for 2 months waiting for this useless company mojang to reply to me and get them to fix it?
#910 [17:11] <quickspare> YO
#911 [17:11] <quickspare> i need mad help bros
#912 [17:12] <Josiah> yes i really need help
#913 [17:12] <quickspare> an operator found me a temporary solution but it stopped working
#914 [17:12] <mattym> arcticwolf, Yes
#915 [17:12] <quickspare> i can't play at all for 10+ seconds every time I join a server
#916 [17:12] <Josiah> how do i talk to an operator
#917 [17:12] <mattym> quickspare, What is the issue?
#918 [17:12] <quickspare> its realms only though
#919 [17:12] <quickspare> I get removed by a remote host
#920 [17:12] <arcticwolf> This is such an embarassment to a great game..fuck mojang
#921 [17:12] <quickspare> I even turned off my firewall
#922 [17:12] <Absol> arcticwolf: Please keep it civil
#923 [17:12] <mattym> Josiah, Are you sure you are using the same microsoft/xbox account ingame?
#924 [17:13] <quickspare> What happens a lot is that I have to allow an app through windows firewall but then it keeps making new Java (TM) Platform SE Binary apps that I have to set to private
#925 [17:13] * arcticwolf [webchat@ip68-230-67-57.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#926 [17:13] <quickspare> it's really really tedious and has stopped working for me all together now
#927 [17:13] <Josiah> mattym yep it sure says the same name
#928 [17:13] <mattym> quickspare, Were other potential conflicting programs ever checked for?
#929 [17:14] <quickspare> Like?
#930 [17:14] <quickspare> What do you mean
#931 [17:14] <mattym> quickspare, Someone would have asked you to do an HijackThis report, do you remember doing on?
#932 [17:14] <quickspare> I had to do some application and then paste it into ubuntu soemthing
#933 [17:14] <mattym> one*
#934 [17:14] <quickspare> Yes, I did
#935 [17:14] <quickspare> I can do it again no problem
#936 [17:14] <mattym> quickspare, Ok.
#937 [17:15] <Josiah> also i cant download minecraft again because it says i cant use the same redeem code again
#938 [17:15] <quickspare> They also had me install ADW cleaner and then that worked temporarily for me, but then I started having the problem again about a day later
#939 [17:15] <mattym> quickspare, Do you have access to more than one Realm to see if it happens there as well, or just have the one?
#940 [17:15] <quickspare> I have access to more, I'll check
#941 [17:15] <mattym> Josiah, You download it again from the Microsoft Store app. Under the account it was redeemed to.
#942 [17:16] <mattym> quickspare, And its not an issue on non-Realm servers?
#943 [17:16] <Josiah> how
#944 [17:16] <Josiah> it just doesnt work
#945 [17:16] <mattym> Josiah, You don't redeem it a second time. You just install it from the Microsoft/Windows Store app.
#946 [17:17] <quickspare> I get disconnected from other realms as well
#947 [17:17] <mattym> quickspare, And what about regular servers, any issues there?
#948 [17:19] <quickspare> Nope
#949 [17:20] <mattym> quickspare, OK, gonna have you do that report again just to make sure nothing was missed, and anything that had to be removed was done so properly.
#950 [17:20] <mattym> ??> quickspare tools/hjt
#951 [17:20] <Absol> quickspare: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#952 [17:20] <Absol> quickspare: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#953 [17:20] <Josiah> mattymits making me buy it
#954 [17:21] <quickspare> my system denied write access to the hosts file
#955 [17:21] <mattym> Josiah, Is the account you are logged into the store app with also the correct one/ the one you redeemed it on?
#956 [17:21] <quickspare> maybe something could be in there ;o?? some malware blocking access??
#957 [17:21] <mattym> quickspare, Just hit the OK button on that warning and continue
#958 [17:21] <quickspare> https://paste.ubuntu.com/p/Tg92t6r6YD/
#959 [17:21] <quickspare> there you go
#960 [17:21] <Josiah> its a different account, but i redeemed it on this account but the redeem code was from my second minecraft account on mojang
#961 [17:22] <mattym> quickspare, No, you just get that error when its not run as admin, and it doesnt really cause any issues.
#962 [17:22] <mattym> Josiah, Is the account currently logged into with on the Windows Store, the one it was redeemed to?
#963 [17:22] <Josiah> yep
#964 [17:22] <Josiah> it says buy or redeem code
#965 [17:23] <mattym> quickspare, Any parental control software on the PC?
#966 [17:23] <quickspare> Not that I know of, do you think malware bytes could be blocking some stuff
#967 [17:23] <mattym> Josiah, Ok, log completely out of that App. Restart the PC, then log into the store app under the redemption email, and check the purchased items page.
#968 [17:23] <mattym> quickspare, No. There is a Proxy setting. Sometimes other programs insert those.
#969 [17:23] <Josiah> of the microsoft store?
#970 [17:24] <quickspare> Hm.
#971 [17:24] <mattym> Josiah, Yes
#972 [17:24] <Josiah> i also dont have a microsoft account of the email that had the code i used
#973 [17:24] <mattym> Josiah, What?
#974 [17:25] <mattym> quickspare, Are you on a home network?
#975 [17:25] <quickspare> Yes
#976 [17:25] <quickspare> Im connected to ethernet
#977 [17:25] <mattym> quickspare, And the computer is your own, not one provided by a school/workplace/library/etc
#978 [17:26] <quickspare> Yes
#979 [17:27] <Josiah> where do i buy default minecraft in the microsoft app store
#980 [17:27] <Josiah> all i see are bundle deals
#981 [17:28] <mattym> Josiah, What do you mean default?
#982 [17:28] <quickspare> So what should I do?
#983 [17:28] <mattym> quickspare, And you said you keep getting new Java entries in the firewall settings?
#984 [17:28] <Josiah> the one that doesnt come with a bunch of 'collections'
#985 [17:28] <quickspare> Yes, every time
#986 [17:28] <quickspare> and they are set to public
#987 [17:28] <Josiah> oh wait
#988 [17:28] <quickspare> and I have to switch them to private and then it works sometimes
#989 [17:28] <Josiah> ok i got it to install mattym
#990 [17:29] <Josiah> ill see if anything happens differnt now and if my account data loads properly
#991 [17:29] <mattym> quickspare, Are you using the default Java the game is bundled with.
#992 [17:29] <quickspare> No, I already have had Java downloaded before Minecraft
#993 [17:30] <Josiah> mattym omg my stuff is all gone again
#994 [17:30] <Josiah> mattym i had lost my stuff originally and got some new stuff and that is gone too
#995 [17:30] <mattym> quickspare, Well if Java updates, or old updates were not fully cleared, there will be multiple entries.
#996 [17:30] <mattym> Josiah, In a world?
#997 [17:30] <quickspare> So should I re install Java or something? I installed java like 3 days ago
#998 [17:30] <Josiah> yes
#999 [17:31] <Josiah> my data erased once again
#1000 [17:31] <mattym> quickspare, No. For now, make sure its using the one bundled with the game, so we have a known setting to work with.
#1001 [17:31] <Josiah> its on a multiplayer world
#1002 [17:31] <Josiah> its just my data
#1003 [17:31] <mattym> Josiah, Realm or something else?
#1004 [17:31] <quickspare> How do I choose to do that
#1005 [17:31] <Josiah> friends
#1006 [17:31] <Josiah> joinable friends
#1007 [17:32] <mattym> quickspare, If had changed it you would know, so chances are you have not.
#1008 [17:32] <Josiah> OH
#1009 [17:32] <Josiah> WHAT
#1010 [17:32] <mattym> Josiah, Then it could be something with their save.
#1011 [17:32] <Josiah> my old stuff is all back
#1012 [17:32] <Josiah> what the heck???
#1013 [17:32] <quickspare> So... what do I need to do?
#1014 [17:32] <mattym> Josiah, Chances are you somehow got logged into a different account.
#1015 [17:32] <Josiah> all i did was go in and out of the world
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#1018 [17:33] <Josiah> ok so how do i keep this stuff and have it no erase again?
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#1020 [17:34] <mattym> quickspare, Well it does not seem to be an issue on the computer. So its possible your network is not making a stable connection to the ones Realms are run on.
#1021 [17:34] <Guest37803> Hi, i am trying to add a skin on my minecraftr account and when i log into minecraft.net it tells me i down own minecraft so cannot add a skin, please help
#1022 [17:34] <mattym> Josiah, It shouldn't be an issue. Make sure you do not log in with a different account.
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#1024 [17:34] <quickspare> Well when I used a malware cleaner it fixed the problem
#1025 [17:34] <Josiah> well it will dissapear once again if i rejoin the world
#1026 [17:34] <Josiah> soooo
#1027 [17:34] <mattym> Guest37803, What do you see if you log in at account.mojang.com/me
#1028 [17:35] <mattym> Josiah, Then speak to the person running the world. It may be an issue with their save/system.
#1029 [17:35] <mattym> Josiah, Thats all data stored in the world file.
#1030 [17:35] <mattym> quickspare, That type of issue can come and go.
#1031 [17:35] <mattym> quickspare, Its just a matter of luck.
#1032 [17:35] <quickspare> wut
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#1035 [17:36] <quickspare> So there's nothing I can do?
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#1038 [17:37] <mattym__> quickspare, No, its a network related issue, and nothing on your end seems to be causing it.
#1039 [17:37] <Raahim> I am trying to verify my account but i am relieving no email whatsoever when i try to buy the game
#1040 [17:38] <quickspare> Is there something I can do with my network to lessen my chance of this problem
#1041 [17:38] <mattym__> quickspare, No, its usually on the other end, or the connection between. Unfortunately out of your control.
#1042 [17:38] * Meep [uid44664@id-44664.charlton.irccloud.com] has joined #minecrafthelp
#1043 [17:38] <mattym__> Raahim, Did you check any spam/junk folders in the email?
#1044 [17:38] <Raahim> yes
#1045 [17:39] * mattym__ is now known as mattym
#1046 [17:39] * InTheBliss [webchat@S0106105611ad4476.vc.shawcable.net] has joined #minecrafthelp
#1047 [17:39] <InTheBliss> YES
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#1049 [17:39] <InTheBliss> Helloooo
#1050 [17:39] <mattym> Raahim, Who is your email provider?
#1051 [17:39] <InTheBliss> Gmail
#1052 [17:39] <Raahim> it did not even direct to the verification code page, the links provided did nothing
#1053 [17:39] <InTheBliss> NVM it’s yahoo
#1054 [17:39] <Lurks> InTheBliss hello?
#1055 [17:40] <InTheBliss> wh hi
#1056 [17:40] <mattym> Raahim, Wait, so you do get the email with the link thats supposed to let you verify it?
#1057 [17:40] <InTheBliss> Yes I do
#1058 [17:40] <Lurks> InTheBliss do you need help with something?
#1059 [17:40] <InTheBliss> yes
#1060 [17:41] <mattym> InTheBliss, You need too state the issue. Do not read messages that do not start with your name, they are not for you.
#1061 [17:41] <Raahim> i apologize, i meant to say i receive absolutely nothing, even in spam
#1062 [17:41] <InTheBliss> okay
#1063 [17:41] <mattym> Raahim, And again, who is your email provider?
#1064 [17:41] <Raahim> gmail
#1065 [17:41] <mattym> Raahim, Are you sure you entered your email correctly during the signup?
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#1067 [17:43] <Raahim> yes, it allows me to log in, i already have a mojang account, so all i have left to do is buy minecraft, however whenever i try nothing ever happens when i click the links provided, even tried a different browser
#1068 [17:43] <mattym> Raahim, What links provided? not sure what you mean.
#1069 [17:44] <Raahim> so when i go to buy minecraft, it redirects me to a page where i need to verify my email
#1070 [17:44] <Raahim> there are two links that say "I would Like to Verify _____________ "
#1071 [17:45] <Raahim> the first does absolutely nothing and i never receive an email to verify my account
#1072 [17:45] <Raahim> the second logs me out of my account which is infuriating
#1073 [17:46] <mattym> Raahim, Were there any emails with the verification option from when you set up the mojang account?
#1074 [17:46] <Raahim> not any that i am aware of
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#1076 [17:48] <Raahim> all i want to do is verify my email but its like the site wants to prevent me from doing so
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#1078 [17:50] <mattym> Raahim, See if the link on this page gets the email sent/resent. https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails?b_id=5408
#1079 [17:50] <Raahim> i even tried removing the email and creating another account, but whenever i try to remove my email from account settings, the site redirects me to a log in page at mojang's client
#1080 [17:50] <Raahim> alright ill try
#1081 [17:50] <sgtgodzilla10> Hi I have a very old account and I have no idea what email and password it has. I would love to play the newer and updated minecraft but I am having trouble finding out what email I bought the game with and what password was for it. The only thing I can remember is the username I had in the past. I have a list of emails that could possibly work, I
#1082 [17:50] <sgtgodzilla10> sent emails to recover my password and read the articles but I never received any emails that matched the email and username I put in. The articles didn't help but had useful information don't get me wrong.
#1083 [17:51] <sgtgodzilla10> My old account is what my name is at the moment
#1084 [17:52] <mattym> sgtgodzilla10, You will need to contact Mojang support.
#1085 [17:52] <mattym> ??> sgtgodzilla10 account/send-email
#1086 [17:52] <Absol> sgtgodzilla10: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1087 [17:52] <Absol> sgtgodzilla10: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1088 [17:52] <Raahim> still nothing
#1089 [17:53] <Raahim> it says "Success! We've dispatched a new verification e-mail to your inbox." but nothing new is in my inbox
#1090 [17:53] <mattym> Raahim, You could try making a new Mojang account with a different email. Otherwise Mojang support would need to fix the issue.
#1091 [17:54] <Raahim> alright, thanks for your help though :)
#1092 [17:54] <Raahim> alright, thanks for your help though :)
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#1095 [18:12] <ELI5> back from Grand Prairie Texas
#1096 [18:12] <ELI5> what a drive
#1097 [18:13] <ELI5> erp, wrong chan
#1098 [18:19] * iukea [webchat@cpe-70-119-66-204.tx.res.rr.com] has joined #minecrafthelp
#1099 [18:20] <iukea> hello I can't get access to my old minecraft account it looks like it was redeemed.
#1100 [18:21] <mattym> ??> iukea account/send-email
#1101 [18:21] <Absol> iukea: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1102 [18:21] <Absol> iukea: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1103 [18:24] <iukea> okay sent them an email
#1104 [18:24] <iukea> thanks guys
#1105 [18:25] <iukea> my account is from 2011 ish so i filled out what i could
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#1109 [18:36] <Alex5> Whenever I launch minecraft and join a server, after 2 seconds of being in the world, it crashes and says that “A fatal error has been detected by the Java Runtime Environment“ and “Failed to write core dump. Minidumps are not enabled by default on client versions of Windows”. I can play in versions up to 1.8.9 but not past 1.9. I used to be able t
#1110 [18:36] <Alex5> o play 1.12 but one day it just stopped working. How do I fix this?
#1111 [18:42] * Edgar [webchat@dsl-189-173-84-26-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1112 [18:44] * trezzais [webchat@89-64-45-12.dynamic.chello.pl] has joined #minecrafthelp
#1113 [18:44] <Edgar> I have a premium account I bought it in 2016. The problem here is that I can not play minecraft, the only thing I can play is the demo I see that I have to buy it and a person I know who bought it in the same year if lets him play normal and I do no
#1114 [18:46] <trezzais> Hi guys i have problem with premium that i bought about 7 years ago and now i cant add it to my mojang account (actually cant log into mojang acc cuz the key words i typed in dont work now)
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#1118 [18:49] <Lurks> Edgar do you see your purchase when you login on account.mojang.com/me ?
#1119 [18:49] <Lurks> Alex5 try the following:
#1120 [18:49] <Lurks> ??> Alex5 av/adwcleaner
#1121 [18:49] <Absol> Alex5: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1122 [18:49] <Absol> Alex5: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1123 [18:49] <Edgar> Lurks yes
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#1126 [18:50] <Alex5> thank you i will try
#1127 [18:51] * yoloswagftw [webchat@pool-71-167-29-160.nycmny.fios.verizon.net] has joined #minecrafthelp
#1128 [18:51] <Lurks> Edgar have you log out of the launcher completely and log back in?
#1129 [18:51] <Edgar> Lurks Yes
#1130 [18:52] <yoloswagftw> When I try to log onto minecraft it just says could not connect to server
#1131 [18:52] <Lurks> trezzais did you get any email that your account got migrated before?
#1132 [18:53] <trezzais> yeap
#1133 [18:53] <CubeTheThird> yoloswagftw, what anti-virus and firewall software do you have?
#1134 [18:53] <trezzais> i mean it was never migrated i was doing it this yeah and welp i migrated it to that acc and now i forgot those keywords for it but ye i know everything bout that
#1135 [18:53] <Lurks> Edgar i'm not sure, i think you have to contact mojang support
#1136 [18:53] <yoloswagftw> CubeTheThird I just have the regular firewall from windows
#1137 [18:54] <CubeTheThird> yoloswagftw, are you able to login to the websites? minecraft.net and/or mojang.com ?
#1138 [18:54] <Lurks> trezzais keywords for the security questions?
#1139 [18:54] <Edgar> Lurks
#1140 [18:54] <Edgar> and how do I contact him?
#1141 [18:54] <trezzais> yea
#1142 [18:54] <Lurks> ??> Edgar mojang/email
#1143 [18:54] <Absol> Edgar: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1144 [18:54] <Absol> Edgar: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1145 [18:54] <yoloswagftw> CubeTheThird I can log on to mojang account but not minecraft.net
#1146 [18:54] <CubeTheThird> Edgar, what issue are you experiencing?
#1147 [18:54] <CubeTheThird> ??> yoloswagftw info/mcleaks
#1148 [18:54] <Absol> yoloswagftw: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1149 [18:54] <Absol> yoloswagftw: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1150 [18:55] <yoloswagftw> CubeTheThird should I search up mojang in my computer and delete everything?
#1151 [18:55] <Lurks> trezzais should be able to login and get a reset, when you login account.mojang.com/me
#1152 [18:55] <CubeTheThird> yoloswagftw, in your hosts file specifically
#1153 [18:56] <yoloswagftw> CubeTheThird what is a host file? Is it the .minecraft thing?
#1154 [18:56] <CubeTheThird> ??> yoloswagftw win/hosts/edit
#1155 [18:56] <Absol> yoloswagftw: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1156 [18:56] <Absol> yoloswagftw: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1157 [18:56] <trezzais> it asks me for the questions when i do like so
#1158 [18:56] <trezzais> oh i see reset seq questions alrighty
#1159 [18:57] <yoloswagftw> CubeTheThird Alright thanks I will try that
#1160 [18:57] <Edgar> CubeTheThird
#1161 [18:57] <Edgar> the problem I have is that I want to play minecraft and just let me play the demo and I already have the account for 3 years
#1162 [18:57] <CubeTheThird> Edgar, what's your minecraft username?
#1163 [18:58] <yoloswagftw> CubeTheThird after I open them do I delete them?
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#1165 [18:58] <CubeTheThird> yoloswagftw, erase the lines with it, then save the file
#1166 [18:58] <yoloswagftw> CubeTheThird alright thanks!
#1167 [18:59] <Edgar> CubeTheThird What do you want to know?
#1168 [18:59] <yoloswagftw> CubeTheThird Thank you so much, it is fixed
#1169 [18:59] <CubeTheThird> yoloswagftw, awesome
#1170 [18:59] <CubeTheThird> Edgar, your minecraft username, i.e. in game name
#1171 [19:00] <Edgar> CubeTheThird EdXGames
#1172 [19:00] <CubeTheThird> Edgar, as far as I can tell it's still registered. Do you see that name listed on account.mojang.com/me
#1173 [19:01] * Alex5 [webchat@cpe-104-35-93-122.socal.res.rr.com] has joined #minecrafthelp
#1174 [19:01] <Edgar> CubeTheThird YES
#1175 [19:01] <trezzais> alright now i need some help cuz it says that i cant log in due to wrong username/password/email
#1176 [19:02] <CubeTheThird> ??> Edgar launcher/relog
#1177 [19:02] <Absol> Edgar: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1178 [19:02] <CubeTheThird> Edgar, make sure you're logging in with the same email you used on the website
#1179 [19:02] <CubeTheThird> trezzais, have you reset your password?
#1180 [19:02] <trezzais> by forgot password or is there like exact reset key?
#1181 [19:02] * Alex5 [webchat@cpe-104-35-93-122.socal.res.rr.com] has quit. (Client Quit)
#1182 [19:03] <Edgar> ready
#1183 [19:04] <CubeTheThird> Edgar, and it's still saying demo?
#1184 [19:04] <CubeTheThird> trezzais, the forgot password page
#1185 [19:05] <Edgar> YES
#1186 [19:05] * Alex5 [webchat@cpe-104-35-93-122.socal.res.rr.com] has joined #minecrafthelp
#1187 [19:05] <Alex5> Absol i downloaded it and it still doesnt work, now what should i try?
#1188 [19:06] <CubeTheThird> Edgar, ok. Can you open the .minecraft folder?
#1189 [19:06] <trezzais> how long does it take for email to come :?
#1190 [19:06] <Edgar> yes
#1191 [19:07] <CubeTheThird> trezzais, it can sometimes take up to an hour. If you don't receive it at that point, you will need to contact Mojang
#1192 [19:07] <CubeTheThird> ??> trezzais mojang/email
#1193 [19:07] <Absol> trezzais: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1194 [19:07] <Absol> trezzais: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1195 [19:08] <CubeTheThird> Edgar, ok. Close the game launcher, then delete the launcher_profiles.json file
#1196 [19:08] <trezzais> already send like 3 of these in like 3 weeks
#1197 [19:09] <Edgar> already
#1198 [19:10] <CubeTheThird> trezzais, don't send extra emails. Just wait for their response
#1199 [19:10] <Lurks> Alex5 repeat your message for other volunteers to help you, i'm not sure
#1200 [19:10] <trezzais> but im waiting like 2 months for response ;-;
#1201 [19:11] <CubeTheThird> trezzais, yes. Since we are volunteers here we cannot help further to recover your account
#1202 [19:11] <CubeTheThird> Edgar, you already did that?
#1203 [19:11] <trezzais> ye i see
#1204 [19:11] <Edgar> yes
#1205 [19:12] <trezzais> do you know the tag that will be on their message?
#1206 [19:13] <CubeTheThird> Edgar, to be sure, you are using the official game launcher from https://minecraft.net/download right?
#1207 [19:14] <CubeTheThird> trezzais, I do not. Did you get the automatic message reply with a case number?
#1208 [19:14] <trezzais> on the other email i changed to from old one
#1209 [19:15] <trezzais> got help2 email tag on auto replay and mojang 2 on security password changings
#1210 [19:15] <mattym> ??> Alex5 win/dxdiag
#1211 [19:15] <Absol> Alex5: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1212 [19:15] <CubeTheThird> trezzais, right. Then all I can recommend is to wait for their reply
#1213 [19:17] <trezzais> alrighty guess ill suffer a little more just dunno on which email they will reply cuz i got their emails on 3 emails and welp hopefully it will be all on the new one i changed to
#1214 [19:17] <trezzais> thanks for all your help then :D
#1215 [19:19] <Edgar> CubeTheThird it keeps showing me that I just played demo
#1216 [19:20] <CubeTheThird> Edgar, and to be 100% sure, you can see your account info online like in this image? https://i.imgur.com/ySNIi0V.png
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#1218 [19:22] <Edgar> CubeTheThird sorry I'm wrong, I do not see the section my games
#1219 [19:22] <CubeTheThird> Edgar, ok! that means you are logging in with the wrong email address
#1220 [19:23] <Edgar> If I had started with the wrong email, it would not have let me log in to minecraft
#1221 [19:24] <CubeTheThird> Edgar, that is not correct. You have a mojang account with the email address you are using, which does not have any purchases on it. That gives access to the demo
#1222 [19:24] <Matthew2> Whenever i attempt to start Minecraft the tab with the loading bar on it always freezes, I then get a notification that it is not responding. This has been going on for a while now and not once have I been able to get in. Any fixes?
#1223 [19:24] <CubeTheThird> Edgar, the correct email address will have the account with full access to the game
#1224 [19:24] <CubeTheThird> Matthew2, let's start with a malware scan
#1225 [19:24] <CubeTheThird> ??> Matthew2 av/adwcleaner
#1226 [19:24] <Absol> Matthew2: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1227 [19:24] <Absol> Matthew2: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1228 [19:24] <Edgar> so what should I do?
#1229 [19:25] <CubeTheThird> Edgar, try logging in with different email addresses
#1230 [19:26] <Edgar> where? minecraft or mojang
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#1232 [19:26] <CubeTheThird> Edgar, either. They use the same accounts
#1233 [19:27] <Edgar> ok
#1234 [19:30] <Edgar> I already try with all possible emails and it does not work, the only one that leaves me is the one * I have *
#1235 [19:31] <CubeTheThird> Edgar, in that case there's no other option but to email Mojang about it
#1236 [19:32] <Edgar> I did it an hour ago
#1237 [19:33] <Edgar> In case I can not remove the demo, will they give me another account or what will happen?
#1238 [19:33] <CubeTheThird> Edgar, they will help you recover your existing account
#1239 [19:33] <Edgar> okay
#1240 [19:34] <Edgar> then nothing else I have to wait?
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#1242 [19:35] <Edgar> there is no other solution faster?
#1243 [19:36] <CubeTheThird> Edgar, sorry, but we've explored all our options here, unless you find a different email address to try, or reset the password on ones you have already tried
#1244 [19:38] <Edgar> in fact a few months ago I wanted to enter and I had to change my password because it would not let me
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#1248 [20:12] <aaron> are you a bot?
#1249 [20:12] <Lurks> depends
#1250 [20:12] <aaron> i need a real person
#1251 [20:12] <aaron> what is your phone number i need to talk to a REAL PERSON
#1252 [20:13] <Lurks> 6 66 66 66 666
#1253 [20:13] * CraftyMiner1971 [webchat@172.243.11.199] has joined #minecrafthelp
#1254 [20:13] <CraftyMiner1971> am i doing something wrong when i launch MC 1.14.2?
#1255 [20:13] <Lurks> aaron what's the issue? joke over
#1256 [20:13] <aaron> i was uninstalling a bunch of crap that was installed on my computer and i might have uninstalled java
#1257 [20:13] <Lurks> CraftyMiner1971 what exactly happen?
#1258 [20:14] <CraftyMiner1971> every time i go to play, after launching, every time i spawn, i'm surrounded by zombies
#1259 [20:14] <Lurks> aaron that's fine, minecraft has it own, you can still play
#1260 [20:14] <CraftyMiner1971> i don't have any way to defend myself except my fists
#1261 [20:14] <Lurks> CraftyMiner1971 does it only happen in that version?
#1262 [20:14] <CraftyMiner1971> yes
#1263 [20:15] <aaron> i own java eddition of minecraft and when i launch it, it freezes up and says ''not responding''
#1264 [20:15] <CraftyMiner1971> i also just learned that they can swim now
#1265 [20:15] <Lurks> ??> aaron av/adwcleaner
#1266 [20:16] <Absol> aaron: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1267 [20:16] <Absol> aaron: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1268 [20:16] <CraftyMiner1971> in other words, there is not getting away from them
#1269 [20:16] <Lurks> CraftyMiner1971 do you see the world instantly or does it take awhile to load?
#1270 [20:16] <aaron> when i close it it says java somthing somthing
#1271 [20:16] <aaron> cant remember
#1272 [20:16] <CraftyMiner1971> the first time it took a while, but the second time it loaded quickly
#1273 [20:17] <Lurks> aaron run the adwcleaner, seems like a common issue we see
#1274 [20:17] <aaron> ok ill try
#1275 [20:17] <CraftyMiner1971> i'm just going to continue running 1.13.2 instead
#1276 [20:18] <Lurks> CraftyMiner1971 your system might be unable to run latest minecraft or 1.14+ performance isn't running smoothly, which everyone suffer from
#1277 [20:18] <CraftyMiner1971> no no
#1278 [20:18] <CraftyMiner1971> the performance is just fine
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#1280 [20:18] <CraftyMiner1971> that's not the issue
#1281 [20:19] <CraftyMiner1971> i thought 1.14.2 had been out long enough for most of the bugs to have worked out by now, but i guess i'm wrong
#1282 [20:20] <CraftyMiner1971> ok, i've waste enough of your time
#1283 [20:20] <CraftyMiner1971> back to the drawing board, i guess
#1284 [20:20] <Lurks> not really wasting time
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#1286 [20:21] * aaron [webchat@162.246.197.49] has joined #minecrafthelp
#1287 [20:21] <aaron> are you a bot
#1288 [20:22] <aaron> HELLO?
#1289 [20:22] <aaron> UGH
#1290 [20:23] <aaron> i have to get an answer soon cuz im going to bed
#1291 [20:24] <Lurks> aaron run minecraft
#1292 [20:24] <aaron> yay its lurks
#1293 [20:24] * Henry [webchat@c-107-3-76-242.hsd1.ct.comcast.net] has joined #minecrafthelp
#1294 [20:25] <aaron> i did the bug detector thing you told me to do and it found 35 threats!
#1295 [20:25] <aaron> is that uncommon
#1296 [20:25] <Henry> Hey! I was wondering if I could get some help with migrating my old minecraft account to the new Mojang account? I successfully switched to a Mojang account but now whenever I log in with my Mojang username it tells me that I only have access to the demo version of the game. Any idea what I need to do to get Minecraft working again without having t
#1297 [20:25] <Henry> o buy it a second time? Thanks!
#1298 [20:26] <Lurks> aaron having 0threats would be best
#1299 [20:27] <aaron> i know
#1300 [20:27] <aaron> so what now
#1301 [20:27] <Lurks> aaron did you run minecraft and see if it works?
#1302 [20:27] <aaron> no but iil do that now
#1303 [20:27] <Lurks> Henry do you see your purchase when you login on account.mojang.com/me ?
#1304 [20:28] <Henry> No I do not, I only see the option to redeem codes.
#1305 [20:28] <Henry> And the option to secure my Mojang account via security questions.
#1306 [20:29] <aaron> OH MY GOD HOW
#1307 [20:29] <aaron> IT WAS A BUG ALL THIS TIME
#1308 [20:29] <Lurks> Henry did you get a email about your migrating?
#1309 [20:29] <aaron> IT WORKS!!!!!!!!!!!!!
#1310 [20:29] <aaron> YAY THANKS
#1311 [20:29] <Lurks> aaron awesome, enjoy the fun
#1312 [20:29] <aaron> thks
#1313 [20:30] <aaron> see ya
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#1315 [20:30] <Henry> So I got an email about my Mojang account but it doesn't specifically say anything about migrating.
#1316 [20:30] <Henry> I am realizing now that I read through it that I perhaps set up a general account with my main email address and didn't successfully switch my old account (the one with the username) to a new Mojang account.
#1317 [20:30] <Henry> How would I go about fixing that?
#1318 [20:32] <Lurks> Henry you'll have to contact mojang support, if you did it incorrectly, do you need the links?
#1319 [20:32] <Henry> I am not sure what email I originally used for the account, this was back in 2011 or so, so will I need to go about determining that as well?
#1320 [20:33] <Lurks> Henry yes and you need your transaction ID or gift code
#1321 [20:33] <Henry> I sent in a request to Mojang but it also asked me for the transaction ID at purchase and I do not have that information. I checked the help pages that Mojang provided for retrieving it but I do not think I will be able to do that successfully because it was so long ago and I don't remember it nor do I think I still use the same debit card.
#1322 [20:33] <Lurks> Henry oh hm tough spot
#1323 [21:06] * Pooplip_4 [webchat@cpe-65-28-233-105.cinci.res.rr.com] has joined #minecrafthelp
#1324 [21:07] <Pooplip_4> Hello, I haven't logged onto Minecraft since it was in beta I believe... I know my email, reset my password (couldn't remember that either), and then in the final step to migrating my account, it asked me for my username. I don't know how to reset/change that without logging into my account. Its the last step to getting back into Minecraft. Can you
#1325 [21:07] <Pooplip_4> help reset my username?
#1326 [21:17] <Pooplip_4> Nevermind figured it out
#1327 [21:26] * RustyStudio [webchat@c-73-156-54-35.hsd1.fl.comcast.net] has joined #minecrafthelp
#1328 [21:26] <RustyStudio> Ello
#1329 [21:27] <RustyStudio> Issue with my accoumt
#1330 [21:27] <RustyStudio> Cannot get past my security questions due to a new ip
#1331 [21:28] <RustyStudio> need help tricking it into resetting my email
#1332 [21:28] <RustyStudio> before I get the security question challenge
#1333 [21:28] <RustyStudio> I dont have the same email connected to my account but have the same password and can login
#1334 [21:28] <RustyStudio> but cant get past these questions
#1335 [21:47] * DMR_TheOriginal [webchat@c-73-188-110-212.hsd1.pa.comcast.net] has joined #minecrafthelp
#1336 [21:48] <DMR_TheOriginal> I cant buy Minecraft, says an error occurred and to verify my credit card even though its right
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#1340 [22:03] * Tommy [webchat@S010624f5a2552856.vf.shawcable.net] has joined #minecrafthelp
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#1343 [22:19] <Tommy> Hi, i tried to open minecraft and it showed a crash log and directed me to the pixel format not accelerated. ive followed all of the instructions and it lead me to here. according to intel driver support and assistance (i opperate on windows 10 and intel) everything is up to date. i dont know how to change my graphics drivers or to what they need t
#1344 [22:19] <Tommy> o be changed to
#1345 [22:21] <Mellia> Oh boy, how do I explain this? I've already sent a Mojang Support email; I just wanted to see what any of you had to say to this. So my friend (who has recently deceased, may he rest in peace) gave me an account to use. The problem is that his security questions are still set in place, and I don't know the login to his email to reset the questions.
#1346 [22:21] <Mellia> Any ideas as to how to go about this?
#1347 [22:22] <Mellia> I know the topic says that you guys can't really help with these kinds of account related issues, but I thought I'd ask anyway.
#1348 [22:23] <mattym> Mellia, The topic is accurate.
#1349 [22:23] <Mellia> I see. Well, can't blame me for trying. Thanks anyway.
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#1351 [22:25] * lumice [webchat@ip70-162-11-146.ph.ph.cox.net] has joined #minecrafthelp
#1352 [22:26] <lumice> Someone migrated my account from 2010 and took my username and changed the email is there anything I can do
#1353 [22:30] * Tommy [webchat@S010624f5a2552856.vf.shawcable.net] has quit. (Quit: webchat.esper.net)
#1354 [22:31] <CubeTheThird> lumice, you'll have to contact Mojang about that
#1355 [22:31] <CubeTheThird> ??> lumice mojang/email
#1356 [22:31] <Absol> lumice: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1357 [22:31] <Absol> lumice: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1358 [22:31] <lumice> cool I did that I think I'll have to wait then
#1359 [22:32] * And2608 [webchat@rev31.103.nstelecablecr.com] has joined #minecrafthelp
#1360 [22:35] <And2608> So, I bought the full access for Minecraft some years ago and the problem is that the email I used for the transactions is lost, all I really know and remember is my username. Could there be any way to recover it or is it completely lost without the old email??
#1361 [23:00] * sof [webchat@c-71-237-70-229.hsd1.co.comcast.net] has joined #minecrafthelp
#1362 [23:00] <sof> hello. i am just wondering how i can play a minecraft game with my friend
#1363 [23:02] <sof> help pls
#1364 [23:02] <sof> it won't work when i open my game to LAN
#1365 [23:03] <sof> helpppppp
#1366 [23:03] <sof> i love minecraft and will do anything to play it with my friends
#1367 [23:03] <sof> we've been trying for five hours straight
#1368 [23:03] <sof> pls help us out
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#1370 [23:13] * Ice955 [webchat@c-71-193-238-201.hsd1.or.comcast.net] has joined #minecrafthelp
#1371 [23:13] <Ice955> While going on my server I would be able to join but after 20-30 seconds of no interaction I would be kicked and be shown this message:
#1372 [23:13] <Ice955> Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host.
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#1374 [23:28] * Julie [webchat@160.19.3.1] has joined #minecrafthelp
#1375 [23:29] <Julie> My minecraft wont load any version, crashes within 10 seconds of pressing play in the launcher
#1376 [23:45] * Rajjuhh [webchat@c-73-178-167-206.hsd1.nj.comcast.net] has joined #minecrafthelp
#1377 [23:45] <Rajjuhh> hellp
#1378 [23:45] <Rajjuhh> hello*
#1379 [23:46] <Rajjuhh> I am having trouble signing into my account, I am sure that my username and password are correct but am still unable to sign in
#1380 [23:48] <Rajjuhh> I have already reset my password a couple times in order to try snd fix this but I am still having no luck
#1381 [23:49] <Rajjuhh> I also tried to migrate to Mojang account but it says Im already merged
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