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#4 [00:24] <dead> Hello. I was attempting to check available names before deciding on one to choose, and accidentally changed it to something stupid. Though, this was your website's fault. After a certain point, the name availability checker told me every name inputted was already taken, and some of which I knew were not. I'd like my name changed back to what it was
#5 [00:24] <dead> and not this ugly 16 digit mistake that I have to painfully look at for THE NEXT MONTH.
#6 [00:26] * Dreamscape195 [webchat@ip-209-40-218-105.sag.speednetllc.com] has joined #minecrafthelp
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#10 [00:29] <Dreamscape195> I'm having this problem on Realms where, when I join, I'm connected for MAYBE a full second a best before I freeze (or, on my end it looks like the world has frozen) and then I get "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host". Sometimes I only have to go through this around 10 times before
#11 [00:29] <Dreamscape195> I'm able to play, but I've been 'stuck' in this manner for three day and night cycles now this time - and it's a frequent issue. I don't know what to do
#12 [00:34] <Dreamscape195> Like, I have a bad connection sure and that is sometimes the issue but I'm connected on discord just fine and can google things - I don't think it's my network for once.
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#15 [00:38] <Dreamscape195> Meh. I didn't wait very long, don't worry I know I need to be patient if I want help - however, I've lost the desire to keep trying to play MC tonight anyway. I'll join chat again some other time when I'll be more willing to wait. Good night and thank you anyway!
#16 [00:42] * Jack [webchat@ip68-5-229-4.oc.oc.cox.net] has joined #minecrafthelp
#17 [00:43] <Jack> hello i just bought minecraft but when i download it will only let me play the demo. What should i do
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#20 [00:58] <tommy> my account is been hacked scene 2017 or so, and i tried to reset password but nothing
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#25 [01:18] <Anna4> Hey so recently i decided to make a turtle farm on my world and I looked up how to make the eggs hatch faster and it said something about making the randomtick speed to 50,000 so i did that and then went to harvest some sea grass, but the sea grass would get stuck on its way up to the surface and then go back down to the floor
#26 [01:19] <Anna4> And now all the NPCs arent moving and when i try kill things they just glitch to another place
#27 [01:19] <Anna4> but nothing else is lagging
#28 [01:50] * Terraserpix [webchat@c122-107-197-77.eburwd5.vic.optusnet.com.au] has joined #minecrafthelp
#29 [01:51] <Terraserpix> I cannot login to minecraft.net when i fill out my account details and press login it doesnt do anything
#30 [01:54] * Dwayne [webchat@199.241.120.126] has joined #minecrafthelp
#31 [01:56] <Dwayne> Hello. When I load the Minecraft Launcher I am met with a login screen. After that, it states that, "Could not connect to server."
#32 [01:58] <Dwayne> Anyone got that yung fix? I spend my day off trying to fix it and its starting to get on my nerves.
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#34 [02:15] * clonetrooper [webchat@cblmdm134-228-81-95.buckeyecom.net] has joined #minecrafthelp
#35 [02:16] <clonetrooper> I cannot download the latest update
#36 [02:16] <clonetrooper> 1.42.2
#37 [02:17] <clonetrooper> help
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#39 [02:47] * Sele [webchat@p549F3BC6.dip0.t-ipconnect.de] has joined #minecrafthelp
#40 [02:47] <Sele> When I start my game it crashes after a short time
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#59 [02:57] <Sele> When I start my game it crashes after a short time, But why?
#60 [03:06] * kczarpp [webchat@91-157-48-18.elisa-laajakaista.fi] has joined #minecrafthelp
#61 [03:07] <kczarpp> i losted my good minecraft world and i didnt find it in previous versions
#62 [03:07] <kczarpp> what should i do
#63 [03:24] * robert5800 [webchat@072-166-045-062.dynamic.caiway.nl] has joined #minecrafthelp
#64 [03:25] <robert5800> Hi!
#65 [03:25] * Sele [webchat@p549F3BC6.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#66 [03:25] <robert5800> I constantly get an error when I try to sytart up Minecraft. Here is the crash report:
#67 [03:25] <robert5800> https://paste.ubuntu.com/p/VFykdqPGGp/
#68 [03:29] * Sele [webchat@p549F3BC6.dip0.t-ipconnect.de] has joined #minecrafthelp
#69 [03:29] <Sele> When I start my game it crashes after a short time, but why?
#70 [03:31] * Sele [webchat@p549F3BC6.dip0.t-ipconnect.de] has quit. (Client Quit)
#71 [04:03] * crimson [webchat@n114-74-4-185.sbr2.nsw.optusnet.com.au] has joined #minecrafthelp
#72 [04:04] <crimson> everytime i try to download minecraft java edition, download the installer from the website (it downloads way to fast) then i open the installer and go through it it show the game downloading in the blink of the eye, I try to open minecraft and all it says is:
#73 [04:04] <crimson> unable to start the minecraft runtime environment. this is most likely caused by corruption. please try to reinstall minecraft
#74 [04:04] <crimson> i have reinstalled it about 43 times now, I have rid my computer of all malaware protection, (and when that didnt work I reinstalled the software) i have deleted the files the installer downloaded and then gotten rid of the installer, after which i downloaded the installer of the website and tried again i have now done this 42 times.
#75 [04:04] <crimson> when I open file location it show's a file called "game" and minecraft launcher, when i open the file "game" there is nothing in the file i have checked this everytime i try to download the game
#76 [04:07] <crimson> i have already tried the alternative downloads no dice
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#78 [04:16] * sailormerman [webchat@136.186.248.243] has joined #minecrafthelp
#79 [04:17] <Espling> I have a problem with my sons ipad version. He logs on to the main meny but after that nothing happends when he press the buttons except a voice saying "play" when he press the play button. Same thing with the rest of the buttons. Just a voice repeting the text on the button....
#80 [04:18] <sailormerman> I'm getting this error when I try and play > Failed to download file. realms-1.14.16.jar
#81 [05:04] * SwayzAU [webchat@cpe-138-130-238-238.qb50.nqld.asp.telstra.net] has joined #minecrafthelp
#82 [05:05] <SwayzAU> Hi, when i send a message to a server on bedrock, it doesnt show up for anyone else but myself.
#83 [06:10] * crimson [webchat@n114-74-4-185.sbr2.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#84 [06:19] * Skyezy [webchat@ppp118-210-112-200.bras2.adl4.internode.on.net] has joined #minecrafthelp
#85 [06:19] <Skyezy> I need help with realms connection issues that keep occuring
#86 [06:30] * Ingem [webchat@88.130.159.33] has joined #minecrafthelp
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#91 [06:35] <Ingem> Hey could anybody help me, to reactivate my old Premium Mincraft Account to a new One from Majong. I just want to look in the new Version of Minecraft. I tried it by myself, but I dont know how to get in :(
#92 [06:35] <Greymagic27> ??> Ingem account/send-email
#93 [06:35] <Absol> Ingem: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#94 [06:35] <Absol> Ingem: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#95 [06:36] * OrangSucc [webchat@gprs-inet-181-26.elisa.ee] has joined #minecrafthelp
#96 [06:37] <OrangSucc> Hello! I have a problem with saving a downloaded file when i tried to reinstall minecraft after abt. a year. I don't have any antivirus programs and i am running Windows 7.
#97 [06:37] <Greymagic27> OrangSucc, Hey. It looks like something is blocking you from downloading the needed files. Follow the steps Absol will send below to run a basic malware scan:
#98 [06:37] <Ingem> ahh okay than i've just to wait a little bit longer, thanks.
#99 [06:37] <Greymagic27> ??> OrangSucc av/adwcleaner
#100 [06:37] <Absol> OrangSucc: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#101 [06:37] <Absol> OrangSucc: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#102 [06:37] <Greymagic27> Ingem, No problem!
#103 [06:37] <Greymagic27> ??> Skyezy screenshot/external
#104 [06:37] <Absol> Skyezy: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#105 [06:37] <Absol> Skyezy: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#106 [06:38] * Ingem [webchat@88.130.159.33] has quit. (Quit: webchat.esper.net)
#107 [06:39] <OrangSucc> Oh, I got it working already, but thanks anyways!
#108 [06:39] <Greymagic27> OrangSucc, No problem! If you have the issue again, run a scan with adwcleaner to be sure it's not an issue caused by malware
#109 [06:41] * OrangSucc [webchat@gprs-inet-181-26.elisa.ee] has quit. (Quit: webchat.esper.net)
#110 [06:47] * GilledAbdi [webchat@ip5f5abfdf.dynamic.kabel-deutschland.de] has joined #minecrafthelp
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#112 [07:25] * cooley2010 [webchat@ptr-188-93-4-112.ip.airwire.ie] has joined #minecrafthelp
#113 [07:32] <cooley2010> Just wondering if anyone could help me with account migration issues. I need to migrate my legacy account but the email used is extremely old and forgotten and i no longer have access to it so i currently cant migrate, anything i can do?
#114 [07:34] <Greymagic27> cooley2010, Hey. Have you emailed mojang support?
#115 [07:35] <cooley2010> yeah thats what brought me here, it says their response time is a few months at this stage so i was just wondering if theres any support i can get sooner
#116 [07:35] <Greymagic27> cooley2010, We only deal with technical issues here, you'll need to wait for a reply from mojang
#117 [07:36] <cooley2010> ok cool thanks for the help anyways <3
#118 [07:36] <Greymagic27> cooley2010, No problem. Good luck!
#119 [07:51] * GIULYEN [webchat@93-34-145-28.ip50.fastwebnet.it] has joined #minecrafthelp
#120 [07:51] <GIULYEN> hello
#121 [07:52] <GIULYEN> I have problems with my account
#122 [07:53] <GIULYEN> help me !
#123 [07:53] <Greymagic27> GIULYEN, Hey. What's the issue?
#124 [07:56] <GIULYEN> Ho un account per minecraft premium da un altro PC che ho riutilizzato per questo PC ma mi dice che l'e-mail e la password sono sbagliati
#125 [07:56] <Greymagic27> GIULYEN, Are you sure the details are correct?
#126 [07:57] <GIULYEN> si ho provato anche ora ma niente
#127 [07:57] * ebsgirl1126 [webchat@ip-192-24-226-163.dynamic.fuse.net] has joined #minecrafthelp
#128 [07:58] <Greymagic27> ??> GIULYEN tools/hjt
#129 [07:58] <Absol> GIULYEN: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#130 [07:58] <Absol> GIULYEN: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#131 [08:00] <ebsgirl1126> Hey so I was trying to download pixelmon and any time I go onto mojangs site it says I haven't bought Minecraft when I bought it yesterday.. What do I do?
#132 [08:00] <Greymagic27> ebsgirl1126, Hey. Does it show that you own the game when you login here? https://account.mojang.com/login
#133 [08:02] <GIULYEN> ho fatto paste
#134 [08:02] <GIULYEN> ora come faccio a mandartelo?
#135 [08:02] <Greymagic27> GIULYEN, Just put the link that you now have in this channel
#136 [08:03] <GIULYEN> devo fare dowload es text?
#137 [08:03] <Greymagic27> No, just send the link
#138 [08:04] <GIULYEN> facendo paste?
#139 [08:04] <Greymagic27> GIULYEN, Do you have a link like this? https://paste.ubuntu.com/p/zwPHRrYhMa/
#140 [08:05] * ebsgirl1126 [webchat@ip-192-24-226-163.dynamic.fuse.net] has joined #minecrafthelp
#141 [08:05] <GIULYEN> no
#142 [08:06] <GIULYEN> yes yes
#143 [08:06] <GIULYEN> i am sorry
#144 [08:06] <GIULYEN> ora devo copiare il lik e fare paste
#145 [08:06] <GIULYEN> ?
#146 [08:07] <Greymagic27> Copy the URL you have, and send it here
#147 [08:07] <ebsgirl1126> Hey I bought Minecraft yesterday in the regular store but Mojang says I don't own the game whenever I sign in. How do I fix this? I want to play pixelmon lol
#148 [08:07] <Greymagic27> ebsgirl1126, Hey. Does it show that you own the game when you login here? https://account.mojang.com/login
#149 [08:08] <ebsgirl1126> no it says I don't
#150 [08:08] <Greymagic27> ebsgirl1126, Are you sure you've logged in with the correct account?
#151 [08:08] <GIULYEN> ho fatto paste
#152 [08:08] <GIULYEN> ma niente
#153 [08:09] <Greymagic27> Do you have something in the 'poster' field as well?
#154 [08:10] <ebsgirl1126> If I try to login with another account really fast will I get kicked form the chat and what's the post field? sorry I'm new to computers and minecraft
#155 [08:10] <GIULYEN> help me pls
#156 [08:10] <Greymagic27> ebsgirl1126, I was speaking to GIULYEN about the poster field. This isn't linked to minecrafts account server so you won't get kicked out
#157 [08:11] <Greymagic27> ??> GIULYEN screenshot/external
#158 [08:11] <Absol> GIULYEN: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#159 [08:11] <Absol> GIULYEN: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#160 [08:11] <ebsgirl1126> oh okay sorry
#161 [08:12] <ebsgirl1126> logging in now and waiting for it to load
#162 [08:14] <ebsgirl1126> Yeah it stills says I don't own the game
#163 [08:15] <Greymagic27> ebsgirl1126, Have you emailed mojang support yet?
#164 [08:15] * Vali [webchat@p4FC6E27B.dip0.t-ipconnect.de] has joined #minecrafthelp
#165 [08:16] <ebsgirl1126> No figured I'd give this a try first
#166 [08:16] <Greymagic27> ebsgirl1126, You'll need to give mojang an email:
#167 [08:16] <Greymagic27> ??> ebsgirl1126 account/send-email
#168 [08:16] <Absol> ebsgirl1126: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#169 [08:16] <Absol> ebsgirl1126: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#170 [08:16] * Vali [webchat@p4FC6E27B.dip0.t-ipconnect.de] has quit. (Client Quit)
#171 [08:17] <ebsgirl1126> Okay thank you guys
#172 [08:18] <Greymagic27> No problem! Good luck :D
#173 [08:18] <Greymagic27> No problem! Good luck :D
#174 [08:19] * ebsgirl1126 [webchat@ip-192-24-226-163.dynamic.fuse.net] has left #minecrafthelp
#175 [08:19] * GIULYEN [webchat@93-34-145-28.ip50.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#176 [08:24] * GIULYEN [webchat@93-34-145-28.ip50.fastwebnet.it] has joined #minecrafthelp
#177 [08:25] * GIULYEN7 [webchat@93-34-145-28.ip50.fastwebnet.it] has joined #minecrafthelp
#178 [08:26] <GIULYEN7> ho fatto lo screen
#179 [08:26] * doge [webchat@host249-100-dynamic.211-62-r.retail.telecomitalia.it] has joined #minecrafthelp
#180 [08:26] <GIULYEN7> i make screen
#181 [08:27] <GIULYEN7> me ne vado
#182 [08:27] * GIULYEN7 [webchat@93-34-145-28.ip50.fastwebnet.it] has quit. (Client Quit)
#183 [08:27] * GIULYEN [webchat@93-34-145-28.ip50.fastwebnet.it] has quit. (Client Quit)
#184 [08:33] * GIULYEN [webchat@93-34-145-28.ip50.fastwebnet.it] has joined #minecrafthelp
#185 [08:33] <GIULYEN> help me
#186 [08:38] <doge> I want to download minecraft on pc ,but when I try to download the game I can't, it says :impossible to save the download.portal2.ogg
#187 [08:40] <GIULYEN> I reused my minecraft account from another pc but on this it says that the password and the email are wrong
#188 [08:46] * David9 [webchat@p5796803B.dip0.t-ipconnect.de] has joined #minecrafthelp
#189 [08:47] <David9> hello, i cannot log into my email address and i dont know the security questions
#190 [08:47] <David9> I dont know what to do
#191 [08:52] * David9 [webchat@p5796803B.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#192 [08:55] * GIULYEN [webchat@93-34-145-28.ip50.fastwebnet.it] has joined #minecrafthelp
#193 [08:55] <GIULYEN> help me
#194 [08:56] * HELP_ME [webchat@196.64.15.142] has joined #minecrafthelp
#195 [08:56] <HELP_ME> Hey
#196 [08:56] <HELP_ME> So
#197 [08:56] <HELP_ME> someone took over my account
#198 [08:57] <HELP_ME> and no budy sent me an email to check if it was real
#199 [08:57] <HELP_ME> so ...
#200 [08:57] <HELP_ME> nice verfication systems u have ...
#201 [08:58] * HELP_ME [webchat@196.64.15.142] has quit. (Client Quit)
#202 [09:04] * leon [webchat@c254-17.i06-32.onvol.net] has joined #minecrafthelp
#203 [09:04] <leon> hi i have a problem the game keeps crashing when i try to load it
#204 [09:05] <leon> can someone help me please thanks
#205 [09:06] <leon> ?
#206 [09:08] * ploca14 [webchat@78-108-97-53.czela.net] has joined #minecrafthelp
#207 [09:11] <ploca14> Hey I'm having trouble starting the latest version of minecraft. Older versions work fine but the latest one starts loading then hangs before the end and then just crashes. The log shows this error code: -805306369. I tried to alocate 4 gigs of memory but it still won't launch. I also tried to reinstall Java And the minecraft launcher.
#208 [09:12] * leon [webchat@c254-17.i06-32.onvol.net] has quit. (Quit: webchat.esper.net)
#209 [09:12] <Greymagic27> ??> ploca14 av/adwcleaner
#210 [09:12] <Absol> ploca14: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#211 [09:12] <Absol> ploca14: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#212 [09:14] * Augusto [webchat@bfb7c9e9.virtua.com.br] has joined #minecrafthelp
#213 [09:14] <Augusto> hello
#214 [09:14] <Augusto> i dont remember my username
#215 [09:14] <Greymagic27> Augusto, Hey. How can we help?
#216 [09:14] <Augusto> I do not come for many years and i dont remember my username
#217 [09:15] <Greymagic27> Augusto, Do you know if your account was migrated?
#218 [09:15] <Augusto> I was trying to migrate now
#219 [09:15] <Greymagic27> ??> Augusto account/send-email
#220 [09:15] <Absol> Augusto: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#221 [09:15] <Absol> Augusto: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#222 [09:15] <Augusto> augusto_locu@hotmail.com
#223 [09:15] <Augusto> allright
#224 [09:16] <Augusto> thanks
#225 [09:16] <Greymagic27> Augusto, Do not post the details here.
#226 [09:16] * Augusto [webchat@bfb7c9e9.virtua.com.br] has quit. (Client Quit)
#227 [09:21] * kasakisang [webchat@222.108.220.57] has joined #minecrafthelp
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#230 [09:22] * ploca14 [webchat@78-108-97-53.czela.net] has joined #minecrafthelp
#231 [09:22] <ploca14> Thanks it worked
#232 [09:23] <Greymagic27> ploca14, No problem! Enjoy playing :D
#233 [09:23] <ploca14> I love you <3
#234 [09:35] * Betoni [webchat@80-89-104-91.hdsl.highway.telekom.at] has joined #minecrafthelp
#235 [09:39] * Betoni [webchat@80-89-104-91.hdsl.highway.telekom.at] has quit. (Client Quit)
#236 [09:40] * Martin [webchat@80-89-104-91.hdsl.highway.telekom.at] has joined #minecrafthelp
#237 [09:40] <Martin> Hey Guys i downloaded minecraft installer, installed it and then when it says "updating Java runtime" ist crashes and says "Unaable to upadte the Minecraft Runtime environment". I restarted it a few times, but that could not solve my problem. How can i fix this?
#238 [09:40] <Greymagic27> Martin, Hey. Could you try to launch the minecraft.exe as administrator?
#239 [09:40] <Martin> so i need to download the exe launcher?
#240 [09:41] <Martin> i only have the .msi file
#241 [09:41] <Greymagic27> Martin, Sorry, I meant the .msi :P
#242 [09:41] <Martin> ok i will try
#243 [09:41] * Martin [webchat@80-89-104-91.hdsl.highway.telekom.at] has quit. (Client Quit)
#244 [09:42] <Greymagic27> Nope. I was talking about the .exe *facepalm*
#245 [09:43] * Martin [webchat@80-89-104-91.hdsl.highway.telekom.at] has joined #minecrafthelp
#246 [09:43] <Martin> Hey Guys i downloaded minecraft installer, installed it and then when it says "updating Java runtime" ist crashes and says "Unaable to upadte the Minecraft Runtime environment". I restarted it a few times, but that could not solve my problem. How can i fix this?
#247 [09:43] <Greymagic27> Martin, Hey. Sorry again. I was talking about the .exe :P
#248 [09:44] <Martin> ok i will download this one
#249 [09:44] <Greymagic27> Go here in file explorer: C:\Program Files (x86)\Minecraft and run the 'minecraft.exe' as administrator
#250 [09:44] <Martin> ok
#251 [09:47] * Martin [webchat@80-89-104-91.hdsl.highway.telekom.at] has joined #minecrafthelp
#252 [09:48] * Ztar [webchat@188-179-35-37-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#253 [09:48] <Martin> Hey Guys i downloaded minecraft installer, installed it and then when it says "updating Java runtime" ist crashes and says "Unaable to upadte the Minecraft Runtime environment". I restarted it a few times, but that could not solve my problem. How can i fix this?
#254 [09:48] * Martin [webchat@80-89-104-91.hdsl.highway.telekom.at] has quit. (Client Quit)
#255 [09:51] * Roman [webchat@c-24-1-228-63.hsd1.il.comcast.net] has joined #minecrafthelp
#256 [09:52] <Roman> Is somebody there in chat?
#257 [09:52] <Roman> Hello
#258 [09:52] * Martin [webchat@80-89-104-91.hdsl.highway.telekom.at] has joined #minecrafthelp
#259 [09:52] * BedwarsBoss [webchat@c-76-24-176-123.hsd1.ct.comcast.net] has joined #minecrafthelp
#260 [09:52] <Martin> Hey Guys i downloaded minecraft installer, installed it and then when it says "updating Java runtime" ist crashes and says "Unaable to upadte the Minecraft Runtime environment". I restarted it a few times, but that could not solve my problem. How can i fix this?
#261 [09:52] <BedwarsBoss> hi
#262 [09:52] <Greymagic27> Roman, Hey. How can we help?
#263 [09:52] <Ztar> [Not looking for for actual help, as my issue is account/password related]
#264 [09:52] <Ztar> When I sent in a support ticket, it says they're still replying to cases from back in April. Does that mean I might have to wait months for a response?
#265 [09:52] <Greymagic27> Ztar, Sadly yes
#266 [09:52] <Greymagic27> BedwarsBoss, Howdy. How can we help?
#267 [09:52] <Greymagic27> Martin, Did you try launching it as administrator?
#268 [09:52] <BedwarsBoss> it won't let me build briges I can't shift
#269 [09:52] <Martin> yes i did
#270 [09:53] <Martin> same thing again
#271 [09:53] <Greymagic27> Martin, Download the .exe https://minecraft.net/en-us/download/alternative/
#272 [09:53] <Ztar> wtf ._.
#273 [09:53] <BedwarsBoss> delete it and try again
#274 [09:53] <Greymagic27> BedwarsBoss, I see. Can I ask what version you're playing on?
#275 [09:53] <BedwarsBoss> java
#276 [09:53] <BedwarsBoss> in hypixel servers in bed wars I can't shift
#277 [09:53] <BedwarsBoss> and in single player
#278 [09:53] <Roman> I would like to access my Minecraft account again after resetting my password, but I'm unable to. I haven't used this account for 7 years.
#279 [09:54] <Ztar> Any idea if they're gone through by 'first-come, first-serve'?
#280 [09:54] <BedwarsBoss> nope
#281 [09:54] <Greymagic27> BedwarsBoss, Can you provide a video? Send it using: https://streamable.com/
#282 [09:54] <BedwarsBoss> they havent
#283 [09:54] * Martin [webchat@80-89-104-91.hdsl.highway.telekom.at] has quit. (Client Quit)
#284 [09:54] <Greymagic27> Roman, Why can't you?
#285 [09:54] <BedwarsBoss> my computer is different that link won't work
#286 [09:54] <Greymagic27> Different?
#287 [09:55] <BedwarsBoss> for some reason links that people post on this don't work
#288 [09:55] <Greymagic27> Ztar, I think they are doing it 'first come first serve'. When your date shows on here you can expect a reply: https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#289 [09:55] <BedwarsBoss> should I check is settings
#290 [09:55] <Greymagic27> BedwarsBoss, Write the link out manually
#291 [09:55] <BedwarsBoss> ill do that but I had another problem that fixed when I went into settings and changed it should I do that now
#292 [09:56] <BedwarsBoss> because I changed shift settings
#293 [09:56] <BedwarsBoss> wait
#294 [09:56] <BedwarsBoss> yeah.... it was because of that
#295 [09:56] <BedwarsBoss> never mind
#296 [09:56] * BedwarsBoss [webchat@c-76-24-176-123.hsd1.ct.comcast.net] has quit. (Client Quit)
#297 [09:57] <Ztar> Jesus - I would expect some speedy customer service, Microsoft being in charge and all
#298 [09:57] <Greymagic27> Ztar, Microsoft bought mojang. But mojang still own minecraft, so it's mojang who respond to the tickets
#299 [09:57] <Roman> Should I provide my transaction ID?
#300 [09:58] <Greymagic27> Roman, When you said 'I want to play but I'm unable to' what do you exactly mean?
#301 [09:58] <Greymagic27> Does it give you an error?
#302 [09:58] * quicknickname [webchat@095-096-014-171.static.chello.nl] has joined #minecrafthelp
#303 [09:58] <quicknickname> hello is anyone there?
#304 [09:59] <Ztar> Don't they own it by extension of owning Mojang though?
#305 [09:59] <Greymagic27> quicknickname, Yep! How can we help?
#306 [09:59] <Greymagic27> Ztar, They may do. But mojang are still the ones who respond to the tickets
#307 [09:59] <quicknickname> hey, thanks, I had a question and however i also emailed Mojang, I thought i'd ask here as well
#308 [10:00] <Greymagic27> quicknickname, Sure. What's on your mind?
#309 [10:00] <Ztar> A shame - oh well, thx
#310 [10:00] <quicknickname> I used to play minecraft a lot, a long long time ago and i thought i'd check it again, but i see things have changed
#311 [10:00] <Roman> I downloaded Minecraft 7 years ago and played it on a friends computer, that computer broke and I haven't accessed that account in 7 years up until now, now that I have my PC I wanted to access the account and so I reset my password but it's not letting me access it.
#312 [10:01] <quicknickname> I downloaded minecraft a long time ago, but ive downloaded it again and remember what my details used to be, but I can't log in now
#313 [10:01] <Greymagic27> Roman, Did you manage to reset the password?
#314 [10:01] <Roman> Yes
#315 [10:01] <Greymagic27> quicknickname, When you try, do you get any error?
#316 [10:01] <Greymagic27> Roman, What happens when you attempt to login?
#317 [10:01] <quicknickname> I'll quickly try and tell you exactly what it says
#318 [10:01] <Roman> It doesn't recognize me.
#319 [10:02] <Greymagic27> Roman, Does it give you any sort of error message?
#320 [10:02] <Roman> I'll try again and see if anything has changed. One moment...
#321 [10:03] <quicknickname> it says that theres a wrong username or password, so I thought I had forgotten it
#322 [10:03] <quicknickname> but it turns out that my account got migrated, and I h=now have to use an email to get n
#323 [10:03] <quicknickname> in*
#324 [10:03] <Greymagic27> quicknickname, Did you migrate the account?
#325 [10:03] * doge [webchat@host249-100-dynamic.211-62-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#326 [10:04] <quicknickname> But the problem: I have no idea to which email if so...
#327 [10:04] * tfsb [~tfsb@223.104.178.73] has joined #minecrafthelp
#328 [10:04] <Greymagic27> ??> quicknickname account/send-email
#329 [10:04] <Absol> quicknickname: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#330 [10:04] <Absol> quicknickname: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#331 [10:04] <Roman> It's telling me it's invalid
#332 [10:04] <Greymagic27> Roman, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#333 [10:04] <Greymagic27> ??> Roman tools/hjt
#334 [10:05] <Absol> Roman: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#335 [10:05] <Absol> Roman: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#336 [10:05] <quicknickname> okat thanks
#337 [10:05] <Roman> And yes, I'd already sent Mojang an E-mail with a transaction ID.
#338 [10:08] <Roman> Hello?
#339 [10:08] * Bean3D [webchat@xdsl-78-35-244-86.nc.de] has joined #minecrafthelp
#340 [10:08] <Greymagic27> Roman, I'm still here. Do you have the paste.ubuntu link?
#341 [10:09] <Roman> Not sure how I feel using said link, my connection isn't protected nor do I wish to use it.
#342 [10:10] <Greymagic27> Roman, The tools provided in this channel are 100% safe. If they weren't I wouldn't be allowed to post them
#343 [10:10] <Bean3D> Hello,Yesteday I was playing as usual and everything was fine.
#344 [10:10] <Bean3D> Later the same day My MC purchase was revoked, I didnt get an email about it and only found out because I could only play demo mode
#345 [10:10] <Greymagic27> Bean3D, Hey. Does it say you own the game here? https://account.mojang.com/login
#346 [10:10] * tfsb [~tfsb@223.104.178.73] has quit. (Ping timeout: 189 seconds)
#347 [10:10] <Bean3D> nope it doesnt
#348 [10:10] <Bean3D> It did before that
#349 [10:10] <Greymagic27> ??> Bean3D account/send-email
#350 [10:11] <Absol> Bean3D: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#351 [10:11] <Absol> Bean3D: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#352 [10:11] <Greymagic27> Roman, If you don't feel safe using that tool we have another one that does the same thing, but it will take 5 minutes longer.
#353 [10:12] <Roman> Go ahead, I'm basically waiting for a response from that e-mail I've sent yesterday.
#354 [10:12] * GabiDerGott [webchat@i577BC773.versanet.de] has joined #minecrafthelp
#355 [10:12] <Greymagic27> ??> Roman tools/otl
#356 [10:12] <Absol> Roman: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#357 [10:12] <Absol> Roman: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#358 [10:12] * GabiDerGott [webchat@i577BC773.versanet.de] has quit. (Client Quit)
#359 [10:13] <Bean3D> Already sent an email yesterday but didnt get a response yet
#360 [10:13] <Greymagic27> Unfortunately, the wait time for account support requests is currently longer than normal. Please refer to this page: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#361 [10:13] <Bean3D> thought this chat was a direct support chat with mojang
#362 [10:14] <Greymagic27> ??> Bean3D info/volunteer
#363 [10:14] <Absol> Bean3D: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#364 [10:15] <Bean3D> thats actually very nice of you but seems like you cant really help me then
#365 [10:15] <Roman> Nobody has yet mentioned the program that
#366 [10:15] <Bean3D> thanks anyways
#367 [10:15] <Roman> that's supposed to scan my PC is supposed to solve the issue?
#368 [10:16] <Greymagic27> Roman, The scan will let me see if you have any programs that are known to cause login issues. If you do, I can instruct you on how to remove them
#369 [10:16] <Greymagic27> Bean3D, No problem. Good luck :D
#370 [10:16] <Roman> Like a potential virus?
#371 [10:17] <Greymagic27> Roman, Sometimes, yes
#372 [10:17] <Bean3D> just really sucks.
#373 [10:17] <Bean3D> Normally I should have gotten an email on that action, it happened out of nowhere and now i have to wait months for mojang to respond to my 25€ loss at all
#374 [10:23] <Roman> I'm gonna have to decline the offer. In any case, if I am unable to access my account can you delete it then?
#375 [10:24] <Greymagic27> Roman, As we're not mojang I don't have any hold over accounts. Is there any reason you don't want to run the tool?
#376 [10:26] <Roman> safety concerns. I don't want to be exposed to know where I am. If I was using a VPN, then I would feel better running this program. But I'm still deciding whether or not use it.
#377 [10:27] <Greymagic27> Roman, The program doesn't give us any IPs. It just displays the running programs on your PC
#378 [10:27] <Roman> So wait, what if I have multiple tabs running is that why?
#379 [10:28] * doge [webchat@host235-194-dynamic.180-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#380 [10:29] <Greymagic27> Roman, What do you mean?
#381 [10:30] <Roman> What if I have other tabs opened up right now, is this gonna cause an issue with login?
#382 [10:31] <doge> please help me! I tried to download minecraft but it says :impossible to save the download.eat2.ogg
#383 [10:31] <Greymagic27> Roman, It shouldn't do. Unless you're using a VPN on your browser
#384 [10:32] <Greymagic27> ??> doge av/adwcleaner
#385 [10:32] <Absol> doge: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#386 [10:32] <Absol> doge: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#387 [10:33] <mattym> Roman, Out of curiosity, as you said you had not played it in a while. You did grab an up to date launcher/installer for the game right?
#388 [10:34] <Roman> No.
#389 [10:34] <Roman> I went to the Minecraft website and I can't login if that's what you mean.
#390 [10:35] <mattym> Roman, Could you try a fresh install of the launcher with the latest from here minecraft.net/download
#391 [10:35] <Roman> I'm wondering if my account expired after 7 years of no use.
#392 [10:35] <mattym> Roman, If that gives you an error, let us know the exact message. And they do not expire.
#393 [10:36] <Roman> I'm talking about the Minecraft website, I've haven't even downloaded the game or Javascript itself.
#394 [10:36] <mattym> Roman, And error if one happens from the up to date launcher would give us the best idea of what may be happening.
#395 [10:36] <mattym> An*
#396 [10:37] <mattym> Roman, The link I gave you should take you directly to the download page.
#397 [10:39] <Roman> How long is it supposed to take?
#398 [10:39] * phroa [~phroa@173.254.236.155] has quit. (Killed (lol768 (license to /kill obtained)))
#399 [10:39] * Curly [webchat@pool-74-102-78-113.nwrknj.fios.verizon.net] has joined #minecrafthelp
#400 [10:40] <mattym> Roman, What?
#401 [10:40] * phroa [~phroa@173.254.236.155] has joined #minecrafthelp
#402 [10:40] <Roman> Nevermind
#403 [10:41] <Curly> Hello, I cannot play any versions of 1.14 or snapshots of 1.14, it says "unable to access file" when I press 'PLAY'
#404 [10:42] <Roman> What are the differences between the regular PC version of Minecraft vs. the Java Edition, isn't it the mobile version?
#405 [10:42] <mattym> Roman, The Java Edition is its own thing, the other version on the PC is part of the Bedrock Platform which includes the Mobile version.
#406 [10:43] <Roman> So how is this gonna figure out the issues I'm having exactly?
#407 [10:45] * Curly [webchat@pool-74-102-78-113.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#408 [10:45] <mattym> Roman, If its not an issue with the page itself or something on your browser. And its an account issue, the launchers error should be more informative.
#409 [10:46] <mattym> Roman, Otherwise the error may point to something on the computer in general effecting it.
#410 [10:48] <Roman> So yes, same issue as before mentioned. I guess that means I have to run the program that chat has mentioned?
#411 [10:49] <mattym> Roman, What is the exact error message text it gives you?
#412 [10:49] <Roman> Invalid username or password
#413 [10:49] * Eva [webchat@BSN-61-34-111.dynamic.siol.net] has joined #minecrafthelp
#414 [10:49] <mattym> Roman, One moment.
#415 [10:50] * Eva [webchat@BSN-61-34-111.dynamic.siol.net] has quit. (Client Quit)
#416 [10:50] <mattym> Roman, How long has the issue been happening?
#417 [10:50] <Roman> Since I changed the password without trying to login before first, I'm wondering if that's causing the issue.
#418 [10:51] <Roman> Two days ago.
#419 [10:51] <mattym> Roman, And you are on a home network connection correct?
#420 [10:51] <Roman> Wouldn't it give me an error number if there was something wrong with my computer?
#421 [10:52] <mattym> Roman, Not always. Not for login issues.
#422 [10:52] <Roman> Yes
#423 [10:52] <Roman> So I guess I'll try to use a new password again.
#424 [10:53] * Eva [webchat@BSN-61-34-111.dynamic.siol.net] has joined #minecrafthelp
#425 [10:54] <mattym> Roman, It may just be an account issue. But with the way these errors go sometimes, could be something on the PC. If you want to run the diagnostic software we suggested before we can check it. Otherwise you will need to wait through the support backlog to see from Mojang if its an account issue.
#426 [10:55] * Emu [webchat@dsl-hkibng32-54f84b-191.dhcp.inet.fi] has joined #minecrafthelp
#427 [10:55] <Eva> Hello, I have been getting this error when I press play in my minecraft launcher, it first loads up but then when the game is suppose to open it crashes I went into launcher_log.txt and this is what is says: ERROR:mf_helpers.cc(12)] Error in dxva_video_decode_accelerator_win.cc on line 345
#428 [10:55] <mattym> ??> Eva launcher/log
#429 [10:55] <Absol> Eva: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#430 [10:56] <Emu> Does anyone know why you can't craft custom banner textures anymore?
#431 [10:57] <mattym> Emu, I believe there is a block for that now. One of the new workplace blocks.
#432 [10:57] <Roman> I suppose I can wait for the support backlog if it's the account issue. I wonder how long that's going to take? Though, could you recommend me any anti-malware software or anything? I checked my computer with Anti-spyware and things check out fine. So I'm guessing this may be a deep rooted issue then?
#433 [10:58] <Emu> Thanks
#434 [10:58] * Emu [webchat@dsl-hkibng32-54f84b-191.dhcp.inet.fi] has quit. (Client Quit)
#435 [10:59] <mattym> Roman, There are many things that most of those would not pick up as an issue, that just happen to cause incompatibilities with the way either the game works, or in your case the ability to access the login servers.
#436 [10:59] <Eva> ok so i followed the instructions and now it says waiting for log output... but its loading for a long time
#437 [10:59] <mattym> Eva, Make sure you try to run the game to the point where it would crash normally.
#438 [10:59] <Roman> okay
#439 [11:00] <Eva> i did and that is when the minecraft game output opened but its loading for a really long time
#440 [11:00] <mattym> Eva, If nothing shows up in that log, on the crash message, there should be a show all or similar button. See if you click that, and it gives you a longer log.
#441 [11:00] <mattym> Eva, Then provide that one instead according to the rest of the instructions
#442 [11:00] <Eva> i only have a clear all button
#443 [11:01] * AhmedGamez_Yt [webchat@host-156.220.229.222-static.tedata.net] has joined #minecrafthelp
#444 [11:01] <mattym> Eva, Not on the log that was waiting for log output.
#445 [11:01] <mattym> Eva, On the window that gave you the error you posted before.
#446 [11:02] <AhmedGamez_Yt> Please help me! i cant put the password and i can't changed my new password
#447 [11:02] <Eva> no i searched for the error myself in the .minecraft folder in the txt file
#448 [11:02] <mattym> Eva, Ok, can you get that full text file then.
#449 [11:02] <mattym> AhmedGamez_Yt, What to you mean?
#450 [11:02] <AhmedGamez_Yt> yeah
#451 [11:03] <AhmedGamez_Yt> What do you mean?
#452 [11:03] <Eva> how do I send it here?
#453 [11:03] <AhmedGamez_Yt> What is the name of the file
#454 [11:03] <mattym> Eva, The instructions for getting the log that we gave, have steps on linking it to us.
#455 [11:03] <Roman> Will backlog support be able to find out why I can't login? Because I'll try to change my password again, and if that doesn't work I'll try the program that you have mentioned.
#456 [11:04] <mattym> Roman, If there is some sort of issue on the account, they would be able to see it. There is a quick test we can do to rule out the computer.
#457 [11:05] <mattym> Roman, Do you have a mobile phone with a data connection thats not your wi-fi?
#458 [11:05] <Roman> My phone and my computer have a different connection, technically I'm sharing off my neighbors wifi.
#459 [11:06] <Roman> Sharing off my wifi for my computer not phone.
#460 [11:06] <mattym> Roman, Ok so if the Wifi is not on the phone, then try to log in at minecraft.net on it.
#461 [11:06] <mattym> Roman, The phone that is.
#462 [11:07] <Roman> Wait, I have to download it off Google Play then?
#463 [11:07] <mattym> Roman, No
#464 [11:07] <mattym> Roman, Just go to the minecraft.net website and try to log in.
#465 [11:08] * Eva [webchat@BSN-61-34-111.dynamic.siol.net] has joined #minecrafthelp
#466 [11:09] <Eva> hello i had to switch to my computer in order to send u the txt file can u please send me that link again?
#467 [11:09] <mattym> ??> Eva paste
#468 [11:09] <Absol> Eva: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#469 [11:09] <mattym> Eva, Provide the full text from the log using the info Absol just gave you.
#470 [11:10] * oz224 [webchat@pool-108-51-159-59.washdc.fios.verizon.net] has joined #minecrafthelp
#471 [11:11] * kaydo_T [webchat@160.177.37.72] has joined #minecrafthelp
#472 [11:11] <oz224> I can't remember my email
#473 [11:11] * kaydo_T [webchat@160.177.37.72] has quit. (Client Quit)
#474 [11:11] <mattym> oz224, Do you know if your account was ever a Migrated account?
#475 [11:11] <oz224> i cant remember, its been plenty of years
#476 [11:11] <oz224> all i remember is the username
#477 [11:11] <mattym> oz224, What is the ingame username?
#478 [11:11] <oz224> kitymaru
#479 [11:11] <oz224> it use to be fobby13
#480 [11:12] <oz224> changed in 2015
#481 [11:12] <AhmedGamez_Yt> dont tell the propeties
#482 [11:12] <Eva> can i just paste the eroor part into the big box because there is a lot of text to copy in the launcher_log
#483 [11:12] <mattym> oz224, Well if the name has been changed, its a migrated account, try the following.
#484 [11:12] <mattym> ??> oz224 account/forgot-email
#485 [11:12] <Absol> oz224: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#486 [11:13] <mattym> Eva, If you hit Ctrl + A, it will select all
#487 [11:13] <Eva> ok thanks
#488 [11:13] <AhmedGamez_Yt> Please I need to tell something !
#489 [11:14] <mattym> AhmedGamez_Yt, Explain the issue.
#490 [11:14] <AhmedGamez_Yt> Thats mean its done?
#491 [11:15] <mattym> AhmedGamez_Yt, You are going to need a better translator.
#492 [11:15] <Eva> https://paste.ubuntu.com/p/G3KWTcmBqk/
#493 [11:15] <mattym> Eva, Ok just a moment.
#494 [11:16] <AhmedGamez_Yt> help2 was send me
#495 [11:16] <AhmedGamez_Yt> an email
#496 [11:16] <Roman> +mattym Okay so I tried logging in through my phone and doesn't work. I get the same "invalid e-mail or password" message again.
#497 [11:16] <AhmedGamez_Yt> I tell them about [Minecraft lost password/changed email/not receiving password email]
#498 [11:17] <mattym> Roman, Are you sure you got a success on the password reset page?
#499 [11:17] <AhmedGamez_Yt> me ? yeah
#500 [11:17] <Roman> ???
#501 [11:17] <mattym> AhmedGamez_Yt, Then you need to wait on Mojang to respond. This chat if for technical issues.
#502 [11:17] * oz224 [webchat@pool-108-51-159-59.washdc.fios.verizon.net] has joined #minecrafthelp
#503 [11:17] <mattym> Roman, When you reset the password. After setting a new one, you got a message saying it was successful?
#504 [11:18] <mattym> Eva, Ok, I see a possible issue.
#505 [11:18] <Roman> I'll look into it...
#506 [11:18] <oz224> am i able to login to minecraft with just the username and password?
#507 [11:18] <mattym> oz224, No
#508 [11:19] <Eva> really? WHat is it?
#509 [11:19] <AhmedGamez_Yt> how long can i wait on Mojang?
#510 [11:19] <mattym> ??> Eva win/!
#511 [11:19] <Absol> Eva: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#512 [11:19] <Absol> Eva: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#513 [11:19] <mattym> ??> AhmedGamez_Yt account/send-email/wait-times
#514 [11:19] <mattym> ??> AhmedGamez_Yt account/send-email/wait-time
#515 [11:19] <Absol> AhmedGamez_Yt: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#516 [11:20] <Eva> ok thank you i will try this out and then come back
#517 [11:20] * oz224 [webchat@pool-108-51-159-59.washdc.fios.verizon.net] has quit. (Client Quit)
#518 [11:21] * ValerioCreative [webchat@99.15.37.188.rev.vodafone.pt] has joined #minecrafthelp
#519 [11:21] <ValerioCreative> Hello.
#520 [11:24] <Roman> Wait, what I haven't migrated from my previous account?
#521 [11:24] <Roman> what if
#522 [11:24] <AhmedGamez_Yt> Ok thanks for your time i hope not diturb you :D
#523 [11:24] <ValerioCreative> I have an error with the payments, on your site. The id error is c32598fa64bd108d5482951e78d6207c
#524 [11:25] <mattym> Roman, Then you would not be getting an email to reset the password. And why I am asking if you ever actually got a message indicating success with the change.
#525 [11:25] * AhmedGamez_Yt [webchat@host-156.220.229.222-static.tedata.net] has quit. (Quit: webchat.esper.net)
#526 [11:25] <mattym> ValerioCreative, This is not run by Mojang.
#527 [11:25] <Roman> Just changed the password.
#528 [11:25] <ValerioCreative> ah, sorry
#529 [11:25] <mattym> Roman, If you are changing it, then its a Migrated account.
#530 [11:25] <mattym> Roman, If you are changing it, then its a Migrated account.
#531 [11:26] * ValerioCreative [webchat@99.15.37.188.rev.vodafone.pt] has left #minecrafthelp
#532 [11:26] <mattym> Roman, If you got the same error on the phone. Then you will need to wait on Mojangs reply.
#533 [11:27] <Roman> Unless my phone also has malware. -_-
#534 [11:28] <mattym> Roman, But yeah, that rules out the wifi connection and the PC as the problem.
#535 [11:29] <mattym> Roman, So really only an account side issue. Whatever it is Mojang should be able to sort it out.
#536 [11:30] <Roman> So look, I've sent an e-mail to Mojang yesterday with my transaction ID and my issues regarding my account and such. How typically long should I wait for a response?
#537 [11:30] <mattym> Roman, Like I said, there is a backlog https://help.mojang.com/customer/portal/articles/359446
#538 [11:32] <Roman> So... several days a week maybe?
#539 [11:33] * Tyler8 [webchat@cpe-172-251-33-88.socal.res.rr.com] has joined #minecrafthelp
#540 [11:34] <Roman> Well, I'm leaving then...
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#544 [11:43] * Curly [webchat@pool-74-102-78-113.nwrknj.fios.verizon.net] has joined #minecrafthelp
#545 [11:44] <Curly> Hello, I need some help. I cannot access any versions of 1.14 or snapshots of 1.14, I've looked all over the internet but cannot find the solution. Heres the error report,
#546 [11:44] <Curly> URL: https://resources.download.minecraft.net/72/727d9b9dce8f6d3d6bc0148b32d8ef6b56beefb5
#547 [11:45] <Curly> Error details: The file or directory is corrupted and unreadable.
#548 [11:45] * Meg [webchat@232.100.199.146.dyn.plus.net] has joined #minecrafthelp
#549 [11:45] <Curly> Filename on disk: 727d9b9dce8f6d3d6bc0148b32d8ef6b56beefb5
#550 [11:45] <Curly> Path: C:\Users\Curlythewolf\AppData\Roaming\.minecraft\assets\objects\72\727d9b9dce8f6d3d6bc0148b32d8ef6b56beefb5
#551 [11:45] <mattym> ??> Curly win/reinst
#552 [11:45] <Absol> Curly: You may need to reinstall the locally installed files that Minecraft puts into place.
#553 [11:45] <Absol> Curly: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#554 [11:45] <Meg> hi, i have already contacted customer support, but am wondering exactly how long does a refund take?
#555 [11:46] * Eva [webchat@BSN-61-34-111.dynamic.siol.net] has joined #minecrafthelp
#556 [11:46] <Curly> play
#557 [11:46] <Curly> okay*
#558 [11:46] <mattym> Meg, No real way for us to give an estimate.
#559 [11:47] <Curly> Absol, what should I delete in the .minecraft folder?
#560 [11:47] <Eva> mattym thank you so much, I made a new windows account and the game now works! I can't thank you enough, you are amazing
#561 [11:47] <mattym> Eva, Ok
#562 [11:48] <mattym> Curly, Everything except the saves folder
#563 [11:48] <Curly> everything?
#564 [11:48] * Eva [webchat@BSN-61-34-111.dynamic.siol.net] has quit. (Client Quit)
#565 [11:48] <Meg> ok. well, does the receipt have a run out date? for example, if my daughter purchased the game today without permission and i have requested a refund on the same day if mojang dont get me a refund say in a months time, will the receipt and order code not be valid and they wont be able to refund me
#566 [11:48] <Meg> i hope that makes sense
#567 [11:49] <mattym> Meg, Makes sense, they will know what day you sent the request. As long as that was sent same day as the buy, you will be fine.
#568 [11:50] * hoppingfoxx [webchat@c-75-73-60-221.hsd1.mn.comcast.net] has joined #minecrafthelp
#569 [11:50] <Meg> I hope so.
#570 [11:50] <mattym> Meg, And for refunds, they usually contact you quickly. But I have no idea how long the actual process of getting the refund takes.
#571 [11:51] <hoppingfoxx> hi. i have a problem with my minecraft not launching... it keeps getting frozen after loading about 98% on the mojang logo screen
#572 [11:51] <Meg> They have already contacted me via an automatic reply, but not from an actual person
#573 [11:51] <hoppingfoxx> i played yesterday on optifine 1.14 then tried to launch mc in 1.13 and nwo it wont work at all
#574 [11:51] <hoppingfoxx> ive deleted .minecraft 3 times and reinstalled
#575 [11:51] <hoppingfoxx> and ideas?
#576 [11:51] <hoppingfoxx> any*
#577 [11:51] <mattym> ??> hoppingfoxx av/adwcleaner
#578 [11:51] <Absol> hoppingfoxx: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#579 [11:51] <Absol> hoppingfoxx: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#580 [11:52] <Meg> thanks mattym
#581 [11:52] <Meg> bye
#582 [11:53] * hoppingfoxx [webchat@c-75-73-60-221.hsd1.mn.comcast.net] has quit. (Client Quit)
#583 [11:53] * Meg [webchat@232.100.199.146.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#584 [11:54] <Curly> Absol thank you so much, you're a minecraft safer. :P
#585 [11:54] <Curly> it worked
#586 [11:55] * hoppingfoxx [webchat@c-75-73-60-221.hsd1.mn.comcast.net] has joined #minecrafthelp
#587 [11:56] <hoppingfoxx> hi
#588 [11:56] <hoppingfoxx> i did that
#589 [11:56] <mattym> hoppingfoxx, Test the game again.
#590 [11:56] <hoppingfoxx> okie
#591 [11:58] <hoppingfoxx> omg
#592 [11:58] <hoppingfoxx> you fixed it
#593 [11:59] * Curly [webchat@pool-74-102-78-113.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#594 [12:00] <hoppingfoxx> tysm mattym
#595 [12:00] <hoppingfoxx> i had tried everything omg thank you so much!
#596 [12:01] <hoppingfoxx> what was the program you had me download btw?
#597 [12:01] <mattym> hoppingfoxx, ADWCleaner, its a malware/adware cleanup tool
#598 [12:01] <hoppingfoxx> awesome tysm omg
#599 [12:02] * Clarisse [webchat@dynamic-acs-72-23-102-72.zoominternet.net] has joined #minecrafthelp
#600 [12:02] <Clarisse> Hello
#601 [12:03] * Clarisse [webchat@dynamic-acs-72-23-102-72.zoominternet.net] has quit. (Client Quit)
#602 [12:07] * Clarisse [webchat@dynamic-acs-72-23-102-72.zoominternet.net] has joined #minecrafthelp
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#605 [12:20] * dion [webchat@096-059-133-128.res.spectrum.com] has joined #minecrafthelp
#606 [12:20] <dion> hello?
#607 [12:21] * Lord_of_Life [~Lord@46.217.14.102] has joined #minecrafthelp
#608 [12:22] <dion> hey guys, I need help with my account
#609 [12:23] * Inivicient [webchat@80-109-211-56.cable.dynamic.surfer.at] has joined #minecrafthelp
#610 [12:26] <Inivicient> Hello, i want to buy minecraft and made an account but when i enter my account information and press login nothing happens :( i testet crome, internet explorer, firefox, and the steam webbrowser no loading screen no vertification no username/password wrong just nothing happens pls help i want minecraft
#611 [12:33] * mjlee [webchat@42.153.133.30] has joined #minecrafthelp
#612 [12:34] <mjlee> how do i ask for refund?
#613 [12:34] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#614 [12:36] * Redkeep [webchat@84-106-78-68.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
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#618 [12:38] <haz19> hi
#619 [12:39] <haz19> i cant begin the minecraft
#620 [12:39] <haz19> he says all the time "game crasg
#621 [12:39] <haz19> "gamecrash"
#622 [12:41] <haz19> someone?
#623 [12:42] * mjlee [webchat@42.153.133.30] has quit. (Quit: webchat.esper.net)
#624 [12:47] <haz19> no one?
#625 [12:50] <Lurks> haz19 is there more message to the crash?
#626 [12:51] <Greymagic27> ??> haz19 launcher/log
#627 [12:51] <Absol> haz19: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#628 [12:52] * Beaver [webchat@96-91-186-3-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#629 [12:54] <Beaver> Evening! Does anyone know how to recover a forgotten username? I've reset my password with my email a couple times but it won't work. I think I need to "migrate" my account to a newer account version maybe? But this process requires my username, which I've forgotten. Any help is much appreciated! Thanks!
#630 [12:55] <Greymagic27> Beaver, Hey. To get your username you'll need to email mojang
#631 [12:55] <Greymagic27> ??> Beaver account/send-email
#632 [12:55] <Absol> Beaver: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#633 [12:55] <Absol> Beaver: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#634 [12:56] <Beaver> Thanks guys! So is that the only way to be able to log back into my account on my new computer? I've already reached out to them via email, but it looks like that could take over a month to hear back Lol
#635 [12:57] * Ron [webchat@68-188-231-227.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#636 [12:57] <Greymagic27> Beaver, That is the only way.
#637 [12:58] <Beaver> Bummer, okay. Do you know of any way I could download the game to my macbook again without logging in and play as a guest or something?
#638 [12:58] <Beaver> I don't want to pay $27 again for it
#639 [12:59] <Greymagic27> Beaver, You need an account to play. There's no way around that
#640 [12:59] <Ron> Purchased Minecraft bank took out money, received no email and can’t play full game
#641 [12:59] <Beaver> Alright, thanks for the help Greymagic27. Have a good day!
#642 [13:00] <Greymagic27> ??> Ron account/send-email
#643 [13:00] <Absol> Ron: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#644 [13:00] <Greymagic27> Beaver, You as well!
#645 [13:00] <Absol> Ron: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#646 [13:01] * dark [webchat@c-71-234-117-79.hsd1.ct.comcast.net] has joined #minecrafthelp
#647 [13:01] <dark> i need help with something
#648 [13:01] * Beaver [webchat@96-91-186-3-static.hfc.comcastbusiness.net] has quit. (Quit: webchat.esper.net)
#649 [13:01] <Greymagic27> dark, Hey. How can we help?
#650 [13:02] <dark> my minecraft launcher says it open but theres noting there
#651 [13:02] <Greymagic27> Does it appear on your taskbar?
#652 [13:02] <dark> and i have uninstalled and then reinstalled minecraft
#653 [13:02] <dark> yes it does
#654 [13:02] <Ron> No I’d because I didn’t get an email with I’d or confirmation
#655 [13:02] <Greymagic27> dark, Shift+right click the icon and click 'maximise'
#656 [13:03] <dark> 'ill try that
#657 [13:03] <Greymagic27> Ron, You need to contact mojang about the issue using the information provided above
#658 [13:03] <dark> that didnt work
#659 [13:03] <Ron> Ok, thanks
#660 [13:03] <Greymagic27> ??> dark screenshot/external
#661 [13:03] <Absol> dark: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#662 [13:03] <Absol> dark: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#663 [13:06] * dark [webchat@c-71-234-117-79.hsd1.ct.comcast.net] has quit. (Client Quit)
#664 [13:16] * firebro [webchat@ip4d162c29.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#665 [13:19] <firebro> So i am trying to log in into my old minecraft account but someone changed the email, password and also the minecraft name and skin. on the site NameMC i found my old minecraft user name Firebro325. but it was changed two times and the skin was changed also. how can i get my accoutn back?
#666 [13:19] * Donvssn [webchat@ip51cfcd4e.direct-adsl.nl] has joined #minecrafthelp
#667 [13:19] <firebro> https://namemc.com/profile/Zinnkres.1
#668 [13:19] <firebro> heres a link to the site with the skins
#669 [13:20] <Donvssn> Hello i can not login on the my.minecraft.net site i press the button but it goes not further
#670 [13:21] * firebro [webchat@ip4d162c29.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#671 [13:22] <Lurks> Donvssn are you able to login on the launcher and account.mojang.com ?
#672 [13:23] <Donvssn> i don't know because i wanne buy minecraft
#673 [13:23] <Donvssn> i can login on the Mojang site
#674 [13:23] <Lurks> Donvssn oh ok, do you have any VPN on?
#675 [13:23] <Donvssn> nope
#676 [13:24] <Greymagic27> ??> Donvssn tools/hjt
#677 [13:24] <Absol> Donvssn: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#678 [13:24] <Absol> Donvssn: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#679 [13:29] <Donvssn> https://paste.ubuntu.com/p/bs5wMs7YCC/
#680 [13:29] <Greymagic27> Remove cyberghost and run this tool:
#681 [13:29] <Greymagic27> ??> Donvssn av/adwcleaner
#682 [13:29] <Absol> Donvssn: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#683 [13:29] <Absol> Donvssn: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#684 [13:32] * Midolina [webchat@host4-81-dynamic.12-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#685 [13:33] <Midolina> salve
#686 [13:33] <Midolina> volevo sapere un informazione, praticamente ho comprato dal sito il gioco di minecraft ma mi fa giocare solo ed esclusivamente alla demo, come posso risolvere?
#687 [13:34] * phroa [~phroa@173.254.236.155] has quit. (Killed (kbuck (YOU TOO)))
#688 [13:35] <Lurks> Midolina english please
#689 [13:35] * phroa [~phroa@173.254.236.155] has joined #minecrafthelp
#690 [13:35] * Donvssn [webchat@ip51cfcd4e.direct-adsl.nl] has joined #minecrafthelp
#691 [13:36] <Donvssn> i stil can not log in on the site
#692 [13:36] * Side_car [webchat@172.58.47.46] has joined #minecrafthelp
#693 [13:36] <Greymagic27> Donvssn, Can you send another hijackthis log?
#694 [13:36] <Greymagic27> ??> Donvssn tools/hjt
#695 [13:36] <Absol> Donvssn: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#696 [13:36] <Absol> Donvssn: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#697 [13:36] <Donvssn> ok
#698 [13:37] * Side_car [webchat@172.58.47.46] has quit. (Client Quit)
#699 [13:37] <Midolina> I buy the minecraft game but I can only play the demo
#700 [13:37] <Donvssn> https://paste.ubuntu.com/p/G8h9MVPnPb/
#701 [13:38] <Greymagic27> ??> Midolina launcher/relog
#702 [13:38] <Absol> Midolina: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#703 [13:38] <Greymagic27> Donvssn, Remove cyberghost
#704 [13:38] <Midolina> ok
#705 [13:39] <Donvssn> Greymagic27 i did
#706 [13:39] <Midolina> ok ty
#707 [13:40] * Midolina [webchat@host4-81-dynamic.12-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#708 [13:40] <Greymagic27> Donvssn, Hijackthis is still detecting it. Can you confirm it's gone from 'uninstall a program' in control panel?
#709 [13:40] <Donvssn> i just did after i run Hijackthis
#710 [13:40] <Greymagic27> Donvssn, If you just uninstalled it. Restart your PC then try minecraft
#711 [13:40] <Donvssn> ok
#712 [13:40] * Donvssn [webchat@ip51cfcd4e.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#713 [13:41] * phroa [~phroa@173.254.236.155] has quit. (Killed (Zarthus (Be a man We must be swift as the coursing river Be a man With all the force of a great typhoon Be a man With all the strength of a raging fire Mysterious as the dark side of the moon)))
#714 [13:43] * Donvssn [webchat@ip51cfcd4e.direct-adsl.nl] has joined #minecrafthelp
#715 [13:45] <Donvssn> stil not can log in
#716 [13:45] * phroa [~phroa@173.254.236.155] has joined #minecrafthelp
#717 [13:45] <Donvssn> https://paste.ubuntu.com/p/ttfhW5R6xd/
#718 [13:46] * Cesar [webchat@186-90-216-211.genericrev.cantv.net] has joined #minecrafthelp
#719 [13:46] <Cesar> hello
#720 [13:46] <Greymagic27> Cesar, Hey. How can we help?
#721 [13:47] <Greymagic27> Donvssn, Can you send a video of what happens when you try to login? Use https://streamable.com/ to send it
#722 [13:47] <Donvssn> i click on the site to login in then nothing happens
#723 [13:48] <Cesar> Can you download minecraft in window 7
#724 [13:48] <Cesar> no?
#725 [13:48] <Greymagic27> You can download minecraft in any windows version
#726 [13:48] <Donvssn> i click on log in the i fill my email and password the i click login and the noting happens
#727 [13:49] <Greymagic27> Donvssn, Can you send a video of what happens when you try to login? Use https://streamable.com/ to send it
#728 [13:49] <Donvssn> no i can not
#729 [13:49] <Greymagic27> Donvssn, May I ask why?
#730 [13:49] <Donvssn> i don't know how
#731 [13:49] <Cesar> why do not you charge me
#732 [13:49] <Greymagic27> Cesar, What happens when you try to buy minecraft?
#733 [13:50] * Icon_14 [webchat@a109-48-198-13.cpe.netcabo.pt] has joined #minecrafthelp
#734 [13:50] <Icon_14> hi
#735 [13:50] <Greymagic27> Icon_14, Hey. What's the issue?
#736 [13:51] <Greymagic27> ??> Donvssn screenshot/external
#737 [13:51] <Absol> Donvssn: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#738 [13:51] <Absol> Donvssn: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#739 [13:51] <Icon_14> Are you the helper?
#740 [13:51] <Greymagic27> Icon_14, I am a helper, yes.
#741 [13:51] <Cesar> I get the installation of minecraft and when it is about to end it tells me that there is an error
#742 [13:51] <Donvssn> Absol ok but it is in dutch lol
#743 [13:51] <Greymagic27> Cesar, What's the error?
#744 [13:52] <Cesar> The download could not be saved. wet_grass2.ogg
#745 [13:52] <Greymagic27> ??> Cesar av/adwcleaner
#746 [13:53] <Absol> Cesar: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#747 [13:53] <Absol> Cesar: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#748 [13:53] <Icon_14> is that when I change the password I wrote badly and can not access, and I can not change because my email was deleted
#749 [13:54] <Greymagic27> ??> Icon_14 account/send-email
#750 [13:54] <Absol> Icon_14: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#751 [13:54] <Absol> Icon_14: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#752 [13:55] <Icon_14> account - Icon_14 / email account - darkboy091@gmail.com
#753 [13:55] <Donvssn> https://imgur.com/km75IU6
#754 [13:55] <Greymagic27> No. Don't say it here
#755 [13:55] <Greymagic27> Icon_14, Put it in the email forum
#756 [13:55] <Icon_14> aaa ok sry
#757 [13:55] <Donvssn> and when i press inloggen nothing happens
#758 [13:56] <Greymagic27> Donvssn, Uninstall avast and close wallpaper engine
#759 [13:56] <Cesar> Thank you
#760 [13:58] <Donvssn> avast is uninstall en i closed wallpaper engine and stil can not login
#761 [13:58] <Greymagic27> Donvssn, Restart your PC
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#764 [14:01] * BanaFish [webchat@pool-71-244-141-201.bltmmd.fios.verizon.net] has joined #minecrafthelp
#765 [14:01] <BanaFish> I cant redeem my windows 10 code
#766 [14:01] <Greymagic27> ??> BanaFish bedrock/support
#767 [14:01] <Absol> BanaFish: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
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#769 [14:02] * Donvssn [webchat@ip51cfcd4e.direct-adsl.nl] has joined #minecrafthelp
#770 [14:02] <Donvssn> still not working
#771 [14:02] <Greymagic27> Donvssn, Contact your ISP and see if they've blocked minecraft
#772 [14:02] <Lurks> Donvssn try a different browser?
#773 [14:03] <Greymagic27> That's a good point. Can you try using mobile data if you have a mobile phone?
#774 [14:05] <Donvssn> works on mobile phone
#775 [14:06] <Donvssn> but if i buy minecraft java edition on mobile it works on the pc?
#776 [14:07] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#777 [14:07] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#778 [14:09] <Donvssn> but how do i play when i can not log in
#779 [14:11] * Donvssn [webchat@ip51cfcd4e.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#780 [14:13] * sofiedhe [webchat@78-69-134-199-no68.tbcn.telia.com] has joined #minecrafthelp
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#782 [14:15] * Donvssn [webchat@ip51cfcd4e.direct-adsl.nl] has joined #minecrafthelp
#783 [14:15] <Donvssn> it works thanks to everybody that helpt
#784 [14:15] * Donvssn [webchat@ip51cfcd4e.direct-adsl.nl] has quit. (Client Quit)
#785 [14:17] * BackPack783 [webchat@c-73-192-182-132.hsd1.ca.comcast.net] has joined #minecrafthelp
#786 [14:17] <BackPack783> my realm is being real wack and isnt working
#787 [14:18] * nogueirat [webchat@75-17-227-40.lightspeed.dllstx.sbcglobal.net] has joined #minecrafthelp
#788 [14:18] <Lurks> BackPack783 what's the exact issue?
#789 [14:19] <nogueirat> I am having problems to launch the game, it says unable to save download for a lot of files
#790 [14:20] <BackPack783> so in the realm, we thought it would be funny to give one player 1,000,000 spruce logs and the game crashed as expected, but we cant get into the realm anymore and i cant switch between worlds or load backups or download backups
#791 [14:20] <Lurks> ??> nogueirat av/adwcleaner
#792 [14:20] <Absol> nogueirat: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#793 [14:20] <Absol> nogueirat: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#794 [14:21] <Lurks> BackPack783 are you able to turn off/on the realm? should have a option
#795 [14:22] <BackPack783> I am able to do so
#796 [14:22] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#798 [14:24] <Lurks> BackPack783 ok, see if that works
#799 [14:25] * Zdavis [webchat@c-73-249-14-242.hsd1.ct.comcast.net] has joined #minecrafthelp
#800 [14:25] <BackPack783> just tried, it didnt do anything
#801 [14:25] <Zdavis> Does anyone know how to migrate your account or find your trans id
#802 [14:26] <Lurks> BackPack783 create another backup and open it in a single player world and delete the entitys
#803 [14:26] * nogueirat [webchat@75-17-227-40.lightspeed.dllstx.sbcglobal.net] has joined #minecrafthelp
#804 [14:26] <nogueirat> Already did the sca and the cleaning, and now?
#805 [14:27] * BackPack783 [webchat@c-73-192-182-132.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#806 [14:27] <Lurks> Zdavis migrate account: https://account.mojang.com/migrate and transaction ID information: https://help.mojang.com/customer/portal/articles/361380
#807 [14:27] <Lurks> nogueirat run minecraft
#808 [14:27] <nogueirat> i tried, same error
#809 [14:28] * Zdavis [webchat@c-73-249-14-242.hsd1.ct.comcast.net] has quit. (Client Quit)
#810 [14:29] <Lurks> ??> nogueirat tools/hjt
#811 [14:29] <Absol> nogueirat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#812 [14:29] <Absol> nogueirat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#814 [14:34] * needhelp [webchat@65-33-46-15.res.bhn.net] has joined #minecrafthelp
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#818 [14:35] * BornToDig5 [webchat@213.219.153.248] has joined #minecrafthelp
#819 [14:37] <BornToDig5> I have troubles logging in, I forgot my password but I haven't played minecraft in a long time. But my account was linked to an e-mail address but I don't have acces to it anymore, could you help me with this?
#820 [14:38] <Lurks> BornToDig5 you have to contact mojang support
#821 [14:38] <Lurks> ??> BornToDig5 account/send-email
#822 [14:38] <Absol> BornToDig5: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#823 [14:38] <Absol> BornToDig5: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#824 [14:39] <BornToDig5> I don't have the transaction ID because we bought this with a card we don't longer have
#825 [14:40] * Schmidjamin [webchat@dslb-088-075-066-147.088.075.pools.vodafone-ip.de] has joined #minecrafthelp
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#827 [14:59] * BornToDig5 [webchat@213.219.153.248] has joined #minecrafthelp
#828 [15:00] <BornToDig5> I don't know my password, but i don't reveive an e-mail from Mojang to change my password.
#829 [15:00] * FFXG [webchat@c-24-131-32-113.hsd1.ga.comcast.net] has joined #minecrafthelp
#830 [15:02] <FFXG> Is this the right place for issues regarding Minecraft Coder Pack or should i be somewhere else for that?
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#832 [15:03] * Aayush [webchat@S0106f0f24985ae73.ed.shawcable.net] has joined #minecrafthelp
#833 [15:04] <booyloko> Hello I made my minecraft when I was 12 and I no longer have access to my old email and I don't remember my password
#834 [15:04] * Karomoz [webchat@77-45-56-213.sta.asta-net.com.pl] has joined #minecrafthelp
#835 [15:04] <Karomoz> Hi
#836 [15:04] <Aayush> minecraft keeps crashing on launch
#837 [15:04] * BornToDig5 [webchat@213.219.153.248] has quit. (Quit: webchat.esper.net)
#838 [15:05] <Karomoz> how change email when old be deleted ?
#839 [15:05] <Aayush> Java Tm binary se keeps on not responding on the launcher 2.1.3674
#840 [15:05] <Lurks> FFXG i think somewhere else, this is for java edition default/vanilla troubleshooting
#841 [15:05] * Abdul_KAB00M [webchat@bl18-243-164.dsl.telepac.pt] has joined #minecrafthelp
#842 [15:06] * booyloko [webchat@pool-108-18-234-111.washdc.fios.verizon.net] has quit. (Client Quit)
#843 [15:06] <FFXG> LARGE (f) ok ill go elsewhere than, thanks
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#846 [15:08] * Karomoz [webchat@77-45-56-213.sta.asta-net.com.pl] has quit. (Client Quit)
#847 [15:08] <Aayush> i need help with MClauncher
#848 [15:08] * Abdul_KAB00M [webchat@bl18-243-164.dsl.telepac.pt] has joined #minecrafthelp
#849 [15:09] <Aayush> are any operators here ??
#850 [15:09] <Abdul_KAB00M> In the past i migrated my account to another email but I can't remeber what email I changed it to.
#851 [15:09] <Abdul_KAB00M> I would like to get my account back
#852 [15:09] <Lurks> ??> Aayush av/adwcleaner
#853 [15:09] <Absol> Aayush: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#854 [15:09] <Absol> Aayush: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#855 [15:09] <Aayush> ok
#856 [15:10] <Abdul_KAB00M> Can you help me ?
#857 [15:10] <Lurks> Abdul_KAB00M have you tried "forgot my password" and see any of the email you know work?
#858 [15:10] <Abdul_KAB00M> yes
#859 [15:10] * Aayush [webchat@S0106f0f24985ae73.ed.shawcable.net] has quit. (Quit: webchat.esper.net)
#860 [15:10] <Abdul_KAB00M> I can't remeber the Email
#861 [15:11] <Lurks> Abdul_KAB00M you have to contact mojang support
#862 [15:11] <Lurks> ??> Abdul_KAB00M account/send-email
#863 [15:11] <Absol> Abdul_KAB00M: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#864 [15:11] <Absol> Abdul_KAB00M: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#865 [15:11] <Abdul_KAB00M> Their page is so confusing
#866 [15:11] <Abdul_KAB00M> but thanks
#867 [15:21] <Abdul_KAB00M> It's saying my ID code isn't correct
#868 [15:21] <Abdul_KAB00M> just because it's in a different format
#869 [15:22] * N4 [webchat@c-71-59-12-12.hsd1.ga.comcast.net] has joined #minecrafthelp
#870 [15:22] <N4> hi
#871 [15:22] <N4> Can anyone help me w my issue
#872 [15:23] * N4 [webchat@c-71-59-12-12.hsd1.ga.comcast.net] has quit. (Client Quit)
#873 [15:23] * johnnyusmv [webchat@75-113-68-115.res.bhn.net] has joined #minecrafthelp
#874 [15:23] <Lurks> Abdul_KAB00M the transaction ID should be like these:https://help.mojang.com/customer/portal/articles/361380
#875 [15:24] <johnnyusmv> hello?
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#879 [15:35] * Danny [webchat@dynamic.libertypr.net] has joined #minecrafthelp
#880 [15:36] <Danny> my game keeps crashing every time I try to enter
#881 [15:36] <Danny> what can I do?
#882 [15:36] * Jon [webchat@87-57-201-115-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#883 [15:38] <Jon> Hi, I've downloaded a 1.13.2 world and want to launche it in 1.12 to be able to use the schematic mod. However, when I try to open the 1.13.2 world in 1.12 it gets stuck on "building terrain". I'm guessing this is to do with minecraft being changed between updates. Is there a way to downgrade a world?
#884 [15:38] <Lurks> Danny does it come up with any message? it help us to know which crash
#885 [15:39] <Jon> It doesnt even crash but just gets stuck on building terrain
#886 [15:40] <Danny> error code65542
#887 [15:42] <Lurks> Danny is that all?
#888 [15:44] <Lurks> Jon downgrading the version of the world isn't a good option, it causes a lot of issue
#889 [15:45] <Jon> Yeah I'm aware. but all I really need in the world is a structure made out of stone. There is no way of doing this?
#890 [15:45] <Lurks> Jon maybe mcedit or something, i don't really know
#891 [15:46] <Jon> Doesnt support 1.13.2 yet. Thanks anyway
#892 [15:46] <Danny> The game crashed whilst initializing game Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#893 [15:46] <Danny> this is exacly what shows up
#894 [15:47] <Lurks> Danny, your graphic card might be unable to run minecraft, you could try updating, if that doesn't work , you need to buy new hardware
#895 [15:49] * Cesar [webchat@186-90-216-211.genericrev.cantv.net] has joined #minecrafthelp
#896 [15:49] <Cesar> hello
#897 [15:49] <Danny> so...there''s no other way?
#898 [15:50] <Lurks> Danny have you tried to update your graphic card?
#899 [15:51] <Lurks> Cesar hello, do you need help?
#900 [15:51] <Danny> how do
#901 [15:51] <Danny> I upgrade it
#902 [15:51] <Danny> ??
#903 [15:51] <Cesar> yes When I try to open minecraft, it crashes me instantly, what do I have to do with respect to that?
#904 [15:52] <Danny> cesar that's exacly my problem
#905 [15:52] <Lurks> Danny have a read through this guide:<https://help.mojang.com/customer/portal/articles/928493>
#906 [15:52] <Lurks> Cesar does your crash up with a message?
#907 [15:54] <Cesar> yes it tells me that the game stopped working
#908 [15:55] <Lurks> ??> Cesar av/adwcleaner
#909 [15:55] <Absol> Cesar: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#910 [15:55] <Absol> Cesar: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#911 [15:55] * Squid [webchat@c-67-174-55-170.hsd1.ca.comcast.net] has joined #minecrafthelp
#912 [15:55] <Squid> Hello
#913 [15:56] * Squid [webchat@c-67-174-55-170.hsd1.ca.comcast.net] has quit. (Client Quit)
#914 [15:57] <Cesar> already install the applications of anti virus and liberation of space, use them and the game is downloaded but it does not open
#915 [15:58] <Lurks> ??> Cesar launcher/log
#916 [15:58] <Absol> Cesar: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#917 [15:59] <Cesar> ok
#918 [15:59] <Cesar> ok
#919 [15:59] * Danny [webchat@dynamic.libertypr.net] has left #minecrafthelp
#920 [15:59] * Mac [webchat@pool-108-18-101-149.washdc.fios.verizon.net] has joined #minecrafthelp
#921 [16:01] <Mac> I'm waiting for a response from Mojang but this should be easy and hopefully someone here can help this nob.
#922 [16:02] <Lurks> Mac account issue? we can't do much
#923 [16:04] <Mac> We just bought MC xbox 1 disc. On install it updated. I can't connect to my friends and graphics look old. I went to something like" update for free" and they wanted me to buy version 1.11 ?? My friends are on 1.12. How do I update my version and connect to friends. Should I return the disc? I don't know if I can.
#924 [16:06] * yoos [webchat@47.185.192.217] has joined #minecrafthelp
#925 [16:07] <yoos> hi
#926 [16:07] <Mac> I don't even see where I can figure out what version I'm using after the update
#927 [16:08] <Lurks> Mac your friends on beta version, i'm not sure why you need to buy again unless you are playing on the edition before bedrock
#928 [16:08] <Lurks> yoos hi
#929 [16:08] <yoos> I downloaded a skin i wanted to change on my minecraft account i attempted to save my skin once i browsed it after logging on my skin wont show on my pc i only saw a alex skin
#930 [16:08] <yoos> is there anyway i could fix that
#931 [16:08] <Cesar> to whom do I have to send the URL ???
#932 [16:09] <Lurks> Cesar post it here
#933 [16:09] <yoos> lol i opened my launcher to play multiplayer to find a alex skin T^T
#934 [16:09] <Cesar> ok https://paste.ubuntu.com/p/BXgTK3yX4W/
#935 [16:09] <yoos> and not the one that i saved
#936 [16:10] <Mac> So the disc doesn't say what version I'm using if I updated is there a way to tell what version I have. Or how do I get beta version?
#937 [16:10] <Lurks> Cesar exact same issue as the person before you
#938 [16:10] * yoos [webchat@47.185.192.217] has quit. (Client Quit)
#939 [16:11] <Cesar> O-O
#940 [16:11] <Lurks> Cesar your graphic card might be unable to run minecraft, you could try updating, if that doesn't work , you need to buy new hardware
#941 [16:12] <Cesar> it is understood
#942 [16:13] <Lurks> Mac should be somewhere around the screen to see which version, when you load it up
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#944 [16:15] <Cesar> Will not it be different if I try to buy the first minecraft version ???
#945 [16:20] <Mac> yeah my friend said his is on the home screen top right. I've searched everywhere.
#946 [16:20] <Mac> So how do you get the 1.12 beta?
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#948 [16:27] * Lanfri [webchat@93-35-167-230.ip55.fastwebnet.it] has joined #minecrafthelp
#949 [16:28] <Lanfri> how can I be refound?
#950 [16:40] <Mac> I was just reading up on how to get the xbox insider hub app. and then join the Minecraft beta. What do you think? Is there any reason not to do it?
#951 [16:43] <Lanfri> how do i change version from java edition to windows 10?
#952 [16:43] * OneAdrian [webchat@host209-156-dynamic.6-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#953 [16:43] <OneAdrian> Hello there, im having a really bad issue
#954 [16:43] <OneAdrian> like really bad
#955 [16:45] <Lanfri> please help me
#956 [16:45] <OneAdrian> same
#957 [16:45] <OneAdrian> whenever i play
#958 [16:45] <OneAdrian> i can play for about 2-3 mins
#959 [16:45] <OneAdrian> then it says saving world
#960 [16:45] <OneAdrian> and crashes
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#964 [16:54] <Corbane> umm hi?
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#967 [17:08] <Mugendai> Hello all. My son's Minecraft account seems to have acquired 990 minecoins somehow. However, so far as I can tell, we never purchased, nor were billed, for any.
#968 [17:08] <Mugendai> Anyone know how this could happen?
#969 [17:08] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#970 [17:10] * caas [webchat@d50-99-10-178.abhsia.telus.net] has joined #minecrafthelp
#971 [17:11] <caas> um so.... I just bought the game, and when it is telling me download it, the windows shop is saying I have to pay another 35 to download it
#972 [17:12] <mattym> Mugendai, Any chance someone bought a code card? (I am unsure if those exist for Minecoins, but cards exist for credit on the different store platforms.)
#973 [17:12] <mattym> caas, Where did you do the purchase?
#974 [17:12] <caas> throught the Minecraft website
#975 [17:13] <mattym> caas, The one sold via the website is not the one on the Windows Store app.
#976 [17:13] <caas> yeah, but it automatically redirected me to the stora
#977 [17:13] <mattym> caas, The purchase, or something else?
#978 [17:14] <caas> I don't follow?
#979 [17:15] <mattym> caas, Did it redirect you to the store for the purchase, or after?
#980 [17:15] <caas> after
#981 [17:16] <mattym> caas, See if the Java Edition launcher works, grab it from minecraft.net/download
#982 [17:16] <caas> still redirected me to thje store
#983 [17:16] <mattym> caas, What sort of device are you on?
#984 [17:17] <caas> windows 10
#985 [17:17] <caas> cpc
#986 [17:17] <caas> pc*
#987 [17:17] * brownjack [webchat@47-220-213-175.cnrocmta03.res.dyn.suddenlink.net] has joined #minecrafthelp
#988 [17:18] <brownjack> Hello, wondering if there is a reason my account just like dissapeared
#989 [17:18] <mattym> caas, What exactly do you mean its redirecting you to the store? What button/what does it say on the page I linked for you?
#990 [17:18] <mattym> brownjack, Explain what you mean.
#991 [17:19] <caas> the download button opens up a file called minecraftinstaller.miv, which is what opens the store
#992 [17:19] <brownjack> Last time I logged in was 2015, my brother wanted to play again so I said ok. When inputing my username and password it says invalid, I have tried using email and username and its like if my account doesnt exist anymore. I tried resetting password and nothing arrives at my email
#993 [17:20] <mattym> brownjack, What is the ingame username?
#994 [17:21] <mattym> caas, Are you sure about that file extension?
#995 [17:21] <brownjack> Its either brownjackus or brownjack777, i have beat myself over trying every possible password with these two usernames and nothing
#996 [17:21] <caas> yeah
#997 [17:22] <mattym> brownjack, And you never would have changed from either of those names?
#998 [17:23] <brownjack> No, last thing I was doing with minecraft was the pixelmon mod and sort of just got old and I stopped playing until now that my brother wasnt to play something else in minecraft
#999 [17:24] <mattym> brownjack, Then it looks like someone else has likely gotten into the account.
#1000 [17:24] <brownjack> Its weird its like my account dissapeared or something. Like I have proof of purchase in my emails but not the transaction id. I message skrill about acquiring the transaction id and they told me to contact the merchant because on their side it shows that the email attached does show that I purchased minecraft
#1001 [17:24] <mattym> brownjack, You will need to contact Mojang.
#1002 [17:24] <mattym> ??> brownjack account/send-email
#1003 [17:24] <Absol> brownjack: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1004 [17:24] <Absol> brownjack: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1005 [17:24] * TanMan [webchat@121-74-193-134.telstraclear.net] has joined #minecrafthelp
#1006 [17:25] <brownjack> ok mttym
#1007 [17:25] <brownjack> mattym thank you for your help
#1008 [17:26] <TanMan> Hey! Quick question, so I used to have 2 accounts under the same e-mail before this whole migration thing and now I have completely lost access to the account... How can I re-gain access?
#1009 [17:27] <mattym> TanMan, You will need two different Mojang accounts. Have you tried migrating either of the old accounts to a new Mojang account?
#1010 [17:28] <TanMan> yes, I have migrated one over to my current email but I cannot do that with the other.
#1011 [17:28] <TanMan> I know my old username for that account but that doesnt help in my situation
#1012 [17:28] <mattym> TanMan, What issue are you running into?
#1013 [17:29] <TanMan> Well when I go to migrate the account, it is not even there. It says there is only ONE account registered whenever there used to be both accounts under the same e-mail or whatever.
#1014 [17:30] <TanMan> I just do not know how to get it back at this point
#1015 [17:30] <TanMan> Very frustrating too
#1016 [17:30] <mattym> TanMan, Did you log into a different Mojang (email based) account?
#1017 [17:31] <TanMan> Thats the thing, they used to be under the same email so i have no clue what other ones to try.
#1018 [17:31] <mattym> TanMan, You need to create a new Mojang account with a different email, and migrate the second legacy account to it.
#1019 [17:32] <mattym> TanMan, During the migration is the only stage you should enter the old email, when it asks for the old email.
#1020 [17:33] <TanMan> Yeah, you are correct but thats what is so frustrating.. I have no clue what that "new" email is because they used to be under the same one.
#1021 [17:35] <mattym> TanMan, You need to go create another email account somewhere, and create the new mojang account with it.
#1022 [17:35] <TanMan> Well it is asking what email I used for the old one and it has not let me in
#1023 [17:41] <TanMan> I have tried every email I have ever used and nothing it working. I do not know what else to do.
#1024 [17:41] <mattym> TanMan, When it asks you for the old one, you should be using the same one you used on the other account.
#1025 [17:47] <TanMan> No e-mail works when i try, not the old nor any other one I have ever created
#1026 [17:47] <mattym> TanMan, Then you will need to get in contact with Mojang to sort it out.
#1027 [17:47] <mattym> ??> TanMan account/send-email
#1028 [17:47] <Absol> TanMan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1029 [17:47] <Absol> TanMan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1030 [17:49] <Mugendai> mattym, I'm not aware of anyone buying/gifting any sort of cards or points. I think the only platforms where money/points could have been exchanged for minecoins are the XBox store, and maybe the Nintendo eShop. And I checked both, and they show no purchase being made. And also show no cards, etc, redeemed to add credit to the accounts.
#1031 [17:49] <mattym> Mugendai, Is the game logged into someone else's account?
#1032 [17:50] <Mugendai> No, this is my son's account. And I checked it from the Switch, and from my android Phone. Both show the minecoins.
#1033 [17:51] <mattym> Mugendai, Really not sure how that would happen then.
#1034 [17:51] <Mugendai> I was thinking that this might have been some bonus they gave out for 10th anniversary. But I would expect others would know about that.
#1035 [17:52] <Mugendai> Also thought that, maybe they gave out a refund to realm owners, due to the recent outages. And we HAD setup, and canceled a free realm on his account.
#1036 [17:52] <mattym> Mugendai, Nothing really official in that capacity was done. I think any of the community contests would have resulted in a code being used.
#1037 [17:52] <Mugendai> But again, I would expect the community would have heard about that by now.
#1038 [17:53] <Mugendai> I tried XBox support, and they show no purchases, and suggested Mojang support.
#1039 [17:53] <Mugendai> I filled out the contact form, but it sounds like it might be more than a month to get a response.
#1040 [17:54] <Mugendai> Know any other channels, other than that, and social media?
#1041 [17:54] <mattym> Mugendai, Not really for that issue.
#1042 [17:55] <Mugendai> Ah well. I guess my son is just going to have to learn some extreme patience. Going to drive him crazy seeing all of those points that I wont let him spend. Hah
#1043 [17:57] <Mugendai> Well, thanks for the help. And thanks for taking your time to help community members on behalf of a mega corporation who should be able to afford direct, round the clock, support (^_^).
#1044 [17:57] <Mugendai> Well, thanks for the help. And thanks for taking your time to help community members on behalf of a mega corporation who should be able to afford direct, round the clock, support (^_^).
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#1047 [18:13] <honkler> Hello, so I have been trying to launch minecraft for a while now and nothing is working. When I launch the java version of the game, it doesn't respond and it crashes. I have reinstalled the game, reinstalled java, re routing the java exe. Nothing is working. I was wondering if there is a fix.
#1048 [18:14] * samson [webchat@cpe-67-10-211-233.elp.res.rr.com] has joined #minecrafthelp
#1049 [18:14] <samson> I need help canceling my minecraft realms free 30 day trial please
#1050 [18:18] <samson> is anyone alive or is this a dead site or what
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#1052 [18:23] * cjh2007 [webchat@c-73-232-179-145.hsd1.tx.comcast.net] has joined #minecrafthelp
#1053 [18:23] <cjh2007> hi
#1054 [18:23] * Lily8 [webchat@d-162-247-104-24.va.cpe.atlanticbb.net] has joined #minecrafthelp
#1055 [18:24] <cjh2007> hi
#1056 [18:24] <Lily8> hello
#1057 [18:24] <cjh2007> can you help me
#1058 [18:24] <Lily8> i'll try my best
#1059 [18:25] <cjh2007> ok how do I change my email to reset my password
#1060 [18:26] <Lurks> ??> honkler av/adwcleaner
#1061 [18:26] <Absol> honkler: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1062 [18:26] <Absol> honkler: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1063 [18:26] <Lurks> cjh2007 are you able to login?
#1064 [18:27] <cjh2007> no
#1065 [18:27] <Lily8> Do you have a Minecraft account or a Mojang account? The specifically Minecraft accounts are the older accounts are before late 2012
#1066 [18:27] <Lurks> cjh2007 have you tried "forgot my password"?
#1067 [18:27] <cjh2007> yes
#1068 [18:28] * Lily8 [webchat@d-162-247-104-24.va.cpe.atlanticbb.net] has quit. (Client Quit)
#1069 [18:28] <cjh2007> but I can not get the email because I can not open my email account
#1070 [18:28] * lily8 [webchat@d-162-247-104-24.va.cpe.atlanticbb.net] has joined #minecrafthelp
#1071 [18:28] <lily8> hi, i was wondering if i could get some help with my account
#1072 [18:29] <Lurks> cjh2007 have you tried to get access back to your email from the email company?
#1073 [18:29] <Lurks> lily8 what's the issue?
#1074 [18:30] <lily8> the email that my account was under got deactivated, and i can't change the email now...
#1075 [18:30] <Lurks> lily8 you have to contact mojang support
#1076 [18:30] <cjh2007> yes and they did not help
#1077 [18:31] <Lurks> cjh2007 oh ok, you have to contact mojang support
#1078 [18:31] <cjh2007> thanks
#1079 [18:31] <Lurks> ??> lily8 account/send-email
#1080 [18:31] <Absol> lily8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1081 [18:31] <Absol> lily8: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1082 [18:31] <Lurks> ??> cjh2007 account/send-email
#1083 [18:31] <Absol> cjh2007: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1084 [18:31] <Absol> cjh2007: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1085 [18:31] <lily8> @Lurks okay, i just wanted to make sure i wasnt missing any other options
#1086 [18:31] <cjh2007> thanks a lot for real
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#1088 [18:32] <lily8> thank you for your help
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#1091 [18:46] <Sh4dow> So In Servers i have my skin on but in normal worlds i don't and i don't know what to do
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#1094 [19:12] * gostsimba2 [webchat@ip72-192-186-211.sd.sd.cox.net] has joined #minecrafthelp
#1095 [19:17] <gostsimba2> i have tried to get my account back and i can't. it's name is gostsimba2 and the email is becahrockwellness@gmail.com witch was my moms old email that she used to use. She forgot the pass to the email. What my problem is that i forgot my pass and my emails pass so i am stuck here and i just wanted help on my problem
#1096 [19:21] <gostsimba2> thank you for your time i hope your day is nice and sunny'
#1097 [19:51] * Yesuo [webchat@75-121-175-210.dyn.centurytel.net] has joined #minecrafthelp
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#1099 [20:04] <gostsimba2> i found out the problem sorry for the waist of your time
#1100 [20:07] * Casey [webchat@cpe-174-96-8-89.neo.res.rr.com] has joined #minecrafthelp
#1101 [20:08] <Casey> Hi im having a problem with my minecraft where when i launch minecraft it works fine but when i try to go into single player or multiplayer it just crashes
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#1105 [20:16] <go> I just bought the game, but everytime I try to download it, microsft dstore pops up to say that I haver to pay more to protect my PC. what should I do?\
#1106 [20:17] <go> ah wait, nvm
#1107 [20:19] * Slice [webchat@99-82-236-239.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#1108 [20:20] <Slice> My account with the username SliceYouTwice is an account i am unable to log into. I was trying to login the other day and I can no longer login. Can you please help me recover it
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#1115 [20:50] * ELI5_ is now known as ELI5
#1116 [20:50] <ELI5> howdy
#1117 [20:57] * KingKeegan [webchat@108-250-146-92.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#1118 [20:57] <KingKeegan> I need help with my passwords
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#1121 [21:27] * parzival [webchat@mobile-107-77-201-79.mobile.att.net] has joined #minecrafthelp
#1122 [21:32] <parzival> how do i get the Windows 10 edition? It said that i could download it for free when i recovered my account that i had not use since 2014 but i click on the wrong one and now i have the Java edition
#1123 [21:32] * maryannshaw11 [webchat@pool-71-163-116-18.washdc.fios.verizon.net] has joined #minecrafthelp
#1124 [21:33] <maryannshaw11> hello, I have a question about migrating an old account that I have my email for and my password, but do not know my username
#1125 [21:33] <maryannshaw11> I havent found any way to request an old username for an old account type
#1126 [21:34] <maryannshaw11> and I cant submit the migration form without the proper username...
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#1130 [21:48] <ELI5> parzival, https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10
#1131 [21:49] <michael> I cant remember my legacy username
#1132 [21:49] * michael is now known as Guest9256
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#1134 [21:57] <Edgar> hi
#1135 [21:58] * iojeka [webchat@S010694103e045ac1.ed.shawcable.net] has joined #minecrafthelp
#1136 [21:59] * Mystical0_0 [webchat@cpe-24-242-105-33.elp.res.rr.com] has joined #minecrafthelp
#1137 [22:00] <Mystical0_0> i cant play on minecraft server because it says that im offline
#1138 [22:00] * Aaron [webchat@173-171-15-100.res.bhn.net] has joined #minecrafthelp
#1139 [22:00] <Mystical0_0> ive been trying since uff
#1140 [22:00] <Mystical0_0> and from time to time it does let me but right now it doesent seem to be the case
#1141 [22:01] <Aaron> Ever since the new update my minecraft hasn't been letting me play
#1142 [22:01] <Mystical0_0> hello?
#1143 [22:02] <Aaron> hi?
#1144 [22:02] <iojeka> Hello! I submitted a support request on June 12 for migrating to a Mojang account. I see you're dealing with a backlog, is there an approximate time frame that requests are being completed by? Thanks
#1145 [22:02] <Mystical0_0> what do u mean?
#1146 [22:02] <Edgar> I have a problem and that problem is that I can not play Minecraft but I already have a premium account, the pure demo appears and I need to solve it quickly.
#1147 [22:02] <Edgar> I do not know if they can change my account or something, because I had already spoken and they told me that I had to send an email to be corrected, because the solutions they gave me do not work and they arrived with the conclusion that I do not have the game and in 2017 if I had it.
#1148 [22:02] <Mystical0_0> Aron does urs say offline?
#1149 [22:02] <Guest9256> i just need to figure out what my old username is
#1150 [22:03] <Aaron> Hmmm
#1151 [22:03] <Aaron> No
#1152 [22:03] <Aaron> No
#1153 [22:03] * parzival [webchat@mobile-107-77-201-79.mobile.att.net] has left #minecrafthelp
#1154 [22:03] <Guest9256> all it tells me under Forgot Username is contact customer support
#1155 [22:03] <Mystical0_0> Mine takes too long to load and when it loads it says offline
#1156 [22:03] <Aaron> mine just refuses to load at all
#1157 [22:03] <Mystical0_0> and sometimes says demo
#1158 [22:04] <Aaron> it keeps giving me an error
#1159 [22:04] <Mystical0_0> Do u have the og minecraft?
#1160 [22:04] <Aaron> i have java edition
#1161 [22:04] <Guest9256> i do. i havent logged in in probably like 5 or more years. how do u find out your username?
#1162 [22:04] <Edgar> I have a problem and that problem is that I can not play Minecraft but I already have a premium account, the pure demo appears and I need to solve it quickly.
#1163 [22:04] <Edgar> I do not know if they can change my account or something, because I had already spoken and they told me that I had to send an email to be corrected, because the solutions they gave me do not work and they arrived with the conclusion that I do not have the game and in 2017 if I had it.
#1164 [22:05] <Mystical0_0> Guest9256 login to ur minecraft acc or look at ur email and search minecraft
#1165 [22:05] <Mystical0_0> edgar login to ur minecraft acc then download the game
#1166 [22:06] <Aaron> Even if it loads i only get to the Mojang screen before it stops responding
#1167 [22:06] <Guest9256> it wont let me. it asks me to migrate account. and when i downlaoded the game it says i cant use my email as a login and since its java i have to use my username which i forgo
#1168 [22:07] <Mystical0_0> Guest9256 just search on youtube how to migrate acc and its gonna be fixed
#1169 [22:07] <Edgar> I made all the possible solutions that they gave me here and it did not work
#1170 [22:07] <Edgar> I need another account or something because if they can not fix me they would be stealing money
#1171 [22:08] <Aaron> I DID IT ITS WORKING AGAIN
#1172 [22:09] * Guest9256 [webchat@c-73-144-149-1.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#1173 [22:10] <Mystical0_0> how Aaron
#1174 [22:10] <Mystical0_0> Edgar put email not username
#1175 [22:11] <Aaron> I have no idea, i just stopped running a few background apps
#1176 [22:12] * AliTacoCat [webchat@c-68-83-19-234.hsd1.nj.comcast.net] has joined #minecrafthelp
#1177 [22:12] <AliTacoCat> Hello.
#1178 [22:12] <Edgar> I already did it
#1179 [22:13] <AliTacoCat> Hello Edgar, are you my helper?
#1180 [22:13] * Fantasticcow606 [webchat@c-73-72-138-245.hsd1.il.comcast.net] has joined #minecrafthelp
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#1182 [22:13] <Fantasticcow606> hello
#1183 [22:13] <McCool213> Hi
#1184 [22:13] <Edgar> I come for a problem that I have
#1185 [22:14] <Fantasticcow606> same
#1186 [22:14] <McCool213> Me too lel
#1187 [22:14] <AliTacoCat> Oh lol
#1188 [22:14] * Fantasticcow606 [webchat@c-73-72-138-245.hsd1.il.comcast.net] has quit. (Client Quit)
#1189 [22:15] <McCool213> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1190 [22:15] <McCool213> Anyone know how to fix this?
#1191 [22:15] <AliTacoCat> Nope lol
#1192 [22:15] <AliTacoCat> Ik nothing about fixing Minecraft
#1193 [22:15] <AliTacoCat> Lemme search it up.
#1194 [22:15] * Edgar [webchat@dsl-189-173-84-26-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
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#1199 [22:18] * AliTacoCat [webchat@c-68-83-19-234.hsd1.nj.comcast.net] has joined #minecrafthelp
#1200 [22:18] <AliTacoCat> Hello?
#1201 [22:18] <McCool213> Hi
#1202 [22:18] <AliTacoCat> .-.
#1203 [22:18] <AliTacoCat> Oh, hi
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#1205 [22:18] <samanthac9616> Hi, I hope someone is able to help. my minecraft launcher stays stuck on the loading screen. I have tried everything I can think of (uninstalling/reinstalling, updating java, restarting my mac, checking for malware, etc.). not sure what else to do.
#1206 [22:19] <McCool213> Any error messages?
#1207 [22:19] <samanthac9616> no nothing unfortunately, Its just a white screen that says loading.
#1208 [22:20] <McCool213> Can you send a screenshot?
#1209 [22:22] <samanthac9616> how do i send a screenshot on here ?
#1210 [22:23] <samanthac9616> i took a screenshot, just not sure how to send it
#1211 [22:23] <McCool213> Upload it to imgur maybe?
#1212 [22:25] * McCool213 [webchat@117.193.52.77] has joined #minecrafthelp
#1213 [22:26] <McCool213> Sorry, can you send it again
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#1215 [22:26] <McCool213> I can't see previous messages
#1216 [22:27] <samanthac9616> im trying to upload it somewhere so you can see the screenshot
#1217 [22:27] <McCool213> Oh ok
#1218 [22:28] * joosh [webchat@107.132.dsl.brs.iprimus.net.au] has joined #minecrafthelp
#1219 [22:29] <joosh> when i try to launch MC i get this error: Error details: The requested operation requires elevation.
#1220 [22:29] <joosh> Filename on disk: javaw.exe
#1221 [22:32] <samanthac9616> ok i think i got it to upload. had to use photobucket
#1222 [22:32] <samanthac9616> https://i47.photobucket.com/albums/f180/Scrain96/Screen%20Shot%202019-06-20%20at%2011.20.56%20PM_1.png
#1223 [22:36] <samanthac9616> its just stuck like that. i left it open to see if there was any change and there wasn't
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#1225 [22:38] <samanthac9616> ill probably just mess with it more tomorrow. ill see if my brother can help. i need to go to bed
#1226 [22:38] * samanthac9616 [webchat@107-147-152-136.res.bhn.net] has quit. (Quit: webchat.esper.net)
#1227 [22:39] * arya [webchat@74.sub-174-213-12.myvzw.com] has joined #minecrafthelp
#1228 [22:40] <arya> im having trouble with my security questions, as i cannot send a request to the email to reset them
#1229 [22:40] <arya> i was wondering if there is any other way to reset them because i would like to be able to change my skin
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#1231 [22:58] * Spoon [webchat@mta-24-243-66-27.stx.rr.com] has joined #minecrafthelp
#1232 [22:58] <Spoon> hello
#1233 [22:58] <Spoon> is anyone here
#1234 [23:02] * Person [webchat@103.24.140.1] has joined #minecrafthelp
#1235 [23:03] <Person> I'm having trouble logging into Minecraft; it keeps saying that I can't connect to the server
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#1237 [23:09] * BUTISLIFE [webchat@c-73-206-29-132.hsd1.tx.comcast.net] has joined #minecrafthelp
#1238 [23:09] <BUTISLIFE> hello
#1239 [23:11] <BUTISLIFE> can yall help me get my acc back
#1240 [23:25] * yee_yee [webchat@107-211-63-5.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#1241 [23:25] <yee_yee> help please lol
#1242 [23:26] <yee_yee> it says i have a fatal error
#1243 [23:26] <yee_yee> idk what that means
#1244 [23:26] <yee_yee> but the game wont load
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#1246 [23:44] * Flats [webchat@072-182-082-240.res.spectrum.com] has joined #minecrafthelp
#1247 [23:44] <Flats> Hello
#1248 [23:45] <Flats> I made my account over 7 years ago and it is unmigrated and i do not know the email of my old account so i can't migrate it
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